The Nissan Motor Company, Ltd. was founded in 1911 by Masujiro Hashimoto under the name Kwaishinsha Motorcar Co., Ltd.
After numerous mergers and name changes, the Nissan name was first used in the 1930s as an abbreviation used on the Tokyo stock exchange for the Nippon Sangyo, the name of the company at that time.
The company officially became known as the Nissan Motor Company in 1934 when the automobile sector of the company was expanded and made a subsidiary.
In 2011, Nissan was the sixth-largest automaker in the world.
In December 2018, the CEO of Nissan, Carlos Ghosn, was arrested in Tokyo, Japan, for tax evasion. A successor has yet to be named.
In 2019, the company named Makoto Uchida its new CEO.
Ex-ceo Carlos Ghosn ripped Nissan saying that it was a boring, outdated car manufacturing company.
Nissan markets automobiles under the names Datsun and Infiniti. Headquarters for North America is located in Franklin, Tennessee.
The Nissan Motor Company, Ltd. was founded in 1911 by Masujiro Hashimoto under the name Kwaishinsha Motorcar Co., Ltd.
After numerous mergers and name changes, the Nissan name was first used in the 1930s as an abbreviation used on the Tokyo stock exchange for the Nippon Sangyo, the name of the company at that time.
History
The company officially became known as the Nissan Motor Company in 1934 when the automobile sector of the company was expanded and made a subsidiary.
In 2011, Nissan was the sixth-largest automaker in the world.
In December 2018, the CEO of Nissan, Carlos Ghosn, was arrested in Tokyo, Japan, for tax evasion. A successor has yet to be named.
In 2019, the company named Makoto Uchida its new CEO.
Ex-ceo Carlos Ghosn ripped Nissan saying that it was a boring, outdated car manufacturing company.
Nissan markets automobiles under the names Datsun and Infiniti. Headquarters for North America is located in Franklin, Tennessee.
HUGE MISTAKE purchasing my 2023 Rogue from them. After running my credit to many times and lowering my credit score, when I have excellent credit, their finance rate almost doubled from what I was told it would be by salesman Dorian, so he was dishonest. No one gave them permission to put ‘Nissan of Queens’ lettering on the back of my vehicle which cannot be removed unless I go to a professional. I wont, nor want to advertise for them. Perhaps, they should pay owners to advertise for them, since advertising is not free. Can I go to the dealership and put advertisement on their property? My brother noticed when I brought my car home that the trunk liftgate is not aligned properly, so now I need to make a trip to a service center, and not this dealership’s service center, since I was informed by a few people not to go there.
To add insult to injury, my vehicle has a disturbing, loud ticking noise. It literally sounds like an old vehicle.
Then, A man comes out of the dealership with a razor blade, A RAZOR BLADE to remove the lettering and tells me he won’t be responsible if they scratch my paint. THE AUDACITY!!!
Lastly, The Manager who was there this past Saturday (Paul) wouldn’t give me 2 minutes to explain my situation or explain why I was unhappy, he kept rushing me, cutting me off and attempted to walk away. I agree with the many bad reviews about this dealership (check other sites for their bad reviews) This dealership is full of Liars and very unprofessional people.
Update: 7/312023, Their advertisement lettering cannot be removed without damaging the paint as per a very reputable body shop I have dealt with for years, yet Nissan states they will take it off with a razor and if they damage the paint, they will fix it. I should have a new vehicle touched up and repainted? ABSOLUTELY NOT! They had no right to put advertisement on MY PURCHASED VEHICLE. I also called two other Nissan dealership and they dont put unremovable advertisement on purchased vehicles, and they both stated I never should have been sold a defective vehicle.
Also, the liftgate cannot be adjusted, it’s a manufacturer defect, and if Nissan thinks they are going to attempt to fix it, by taking my car apart, they are delusional. Won’t happen!
I guess I will be heading to Court. Stay clear of this dealership!
Update 8/2/2023: called the dealership and asked for the name of upper management and/or the owners name, and was denied. The nasty woman on the phone wouldn’t give me her name as well. It’s unbelievable how they treat people. The owner of this dealership should be ashamed of himself for hiding behind the dishonest, unprofessional people he employs at his dealership.
To the owner… This is not over, by far. I’ve been an advocate my entire life and I guarantee you, I will win this unessary battle you and your employees have created.
You should also be ashamed of yourself, but I’ll let KARMA handle that.
PLEASE READ THEIR REVIEWS ON YELP AND OTHER SITES BEFORE HEADING TO THIS DEALERSHIP AND SAVE YOURSELF FROM THE NIGHTMARE YOU WILL ENDURE!
1.9 RATING ON YELP.
We should start a class action lawsuit.
8/8/23: Spoke with their Executive Team member at their Corporate Office and she was useless as well.
Nissan is a despicable company! They scam people, they lie, and they will regret selling me a defective vehicle.
Anyone willing to start a class action lawsuit?
I will be starting an Online Petition and will update with the link.
PLEASE SEE THEIR REVIEWS ON YELP & see the BBB for the thousands of complaints.
Hello this may not mean anything to your company I feel you really don’t care but I need to say this . This is really a hard time this world being as it is but every now and then something good happens but I must say the dealership I went to made my good thing go away! I really needed a car and I knew the salesman over at 94 Nissan and after I obtain loan for 7000 from my bank ( cash) I went there to purchase a car One without a payment! Called my friend after I Found one on line . I went in for a test drive I loved it and went to work out the price . I was told the 7000 wasn’t enough to pay it entirely but if I pay to get the car detailed 150 they could make it happen. The car was filthy ! But I really needed one and I liked it! So while they were fixing the windshield they sent it over to the detailers they used ! This all took place the weekend before Mother’s Day so that Monday I took it back to get windshield fixed and it took them a week to put in a window! So after finally getting it back I had my son look at it and what he found out make me sick ! There was so much damage to the undercarriage of the car that if I hit a dump hard could be dangerous! I took it in asks them to fix it ! After several days of them having the car the salesperson told me they would give me something else exchange it , the next thing I know they said no ! And they wasn’t going to fix it either! I don’t know why but they said it was my problem . I haven’t hard the car a week! It was not a clearance or anything! Not sure what was happening! After going thur my lawyers the sent the money back to the bank ! I don’t know what happened with the loan but I no longer had it anymore! And once again I’m without a car or loan ! I’m and totally upset I can’t get to work or anything without a car ! I feel that treated me like a idiot and took everything from me ! It’s not fair this happened in may and I’m still without!
I purchased a 2012 Nissan Sentra and this is the first time purchasing from Nissan. I have had two alternators out in this car among other expensive work. What really have frightened me as of today is my airbag light is flashing on the dashboard. I have own plenty of vehicles and never in my life seen this happen before and this is scary. Please help me get this taken care of without me trying to find money to repair this problem. Thank you, I purchased this vehicle from Cowles Nissan in Woodbridge, Virginia.
Nissan Motors Corporation March 24, 2020
To: Whoever cares about the company they work for NMC !
Hello!
Don’t expect an exceptional kind nice letter when it’s been months of heartaches dealing with some of the most uncaring Independent Nissan Dealerships, NISSAN CEO’s that don’t reply in Executive Offices, employees in the Exec. Offices at Nissan Motors Corporation THAT DO NOTHING REASONABLE TO ASSIST.
Don’t take my word for it but your company has way too many major problems, uncaring unintelligent upstairs employee’s hurting your business.
I wish this could be the very last letter I ever write to Nissan Motors Corporation very bad terrible attitude executive offices department, but I know it won’t be the last.
I will tell you this, you will be very surprised soon of what my accomplishments have been in my lifetime when I find underhandedness, down right lies and especially borderline criminal activity.
Nissan Motors Company has wronged me big time for its last time. Stop telling me what to do, when to do it and take the bull by the horns, fix this vehicle that you people are responsible for it not working properly the way it should.
I’ll repeat it again, I don’t work for Nissan. I might be only one person but think of me as an army. My track record is excellent when it comes to getting to the bottom of the legal corruption. I knowingly don’t ever give in to a major wrong made to my family by bad insensitive employee’s like there are at Nissan.
You people have had data from day one January 2019 from the inception of this vehicle i took coming in that has been completely ignored.
I know many different avenues how to get it. I will get to all those dangerous problems with your vehicle and prove how you people know what’s been going on with this car yet refuse to repair, take ownership of these problems back in your hands not mine. When I’m done with you all I will be the winner making your wrongs into right but also using every government agency available, senators, congressmen & congresswoman of our great USA country, media, internet and the courts if I have too.
Amazing that you really believe that your employees in your executive offices are so concerned about Senior Citizens especially myself with all my disabilities and have been an Loyal Nissan Customers throughout the decades yet Nissan continues making our life’s miserable and dangerous on the roadways.
All Nissan is showing is their real true colors now. I can show and prove to the world and certainly will how you people at Nissan really don’t give a damn. It’s only about Nissan Motors Corporation
selling or leasing millions and millions of vehicles. When the problems arise after that it’s too bad for the new or loyal customer to get it fixed. You do nothing. Like a Coward to correct the bad problems.
I see what Nissan Motors Corporation all about these days is, now. Make cheapest cars, cut corners and making too much money on the lemons they produce.
You want me to continue going in & out of your dealerships since January of 2019 disappointing me repeatedly not fixing this vehicle. Terrible inconsistent people.
Now again, in a time of the Biggest Global Coronavirus Pandemic ever especially here in New York where I live you want me to bring your terrible excuse of an automobile back to 1 of the 15 dealerships that’s it’s been to before.
You people there at Nissan are unbelievable, uncaring non-human beings unintelligent at best…….
I will not stop going after Nissan Motors Corporation because of these major dangerous ongoing problems caused to me on purpose by all of Nissan & their dealerships that refuse to repair this terrible vehicle because of your unintelligent unknowledgeable untested quality control off the line of your new vehicles, especially our 2019 Nissan Altima Platinum FWD 1 seater Jalopy Frankenstein monster what you called a brand new vehicle that you created, made, leased to my wife and I .
Great acting job in attached email from you people below! I have to say though as if you really cared after 15 months listened to me of all these many major ongoing problems that we endured seemingly most of the time, just driving around in your supposedly your Brand New Frankenstein 1 seater jalopy Monster 2019 Altima Platinum FWD that Nissan Motors Corporation hyped up all over the place about this 2019 Nissan Altima Platinum fwd failure vehicle you would have least tried to fix it instead of giving me so many excuses doing nothing.
You act as if I hadn’t done way more than my share in accommodating Nissan Motors Corporation and your so called Independent Nissan Dealerships wasting so many hours of my time, my energy, inconvenience, gasoline, putting unnecessary mileage over 15 times going to the Nissan dealerships that you suggested, insisted at times for me to go to and yet didn’t fix the most major important dangerous problems on this vehicle at all.
Matter of fact some your dealerships were damaging the vehicle Underneath the car on the lifts, side of the car on the lifts, nicks, small dent on the truck because all you did was tell me to keep bringing it in to the Nissan Independent dealerships over and over again several times new things would appear on the car the dealership mechanic tried to push me out of the dealership not handing me any paperwork and I caught on because the service writer and cashier usually send you off didn’t tell me about any damage until I caught them red handed.
You act as if I didn’t send lots of letters, emails, talked to no good executives crony employees that don’t listen or understand, call over 100 times speaking to North American Nissan Customer Services who were the only excellent, caring, understanding people who offered to fix my car several times but unfortunately have no power to do so. Only power they had was to send an email that only falls on the “night of the living dead insensitive employee’s” in the upstairs offices with their Noses so high up in the air in the no-good Executive offices.
I now learned much all about the North American Nissan Customer Services NANCS (the Good People with no power) and your bunch of Executive Offices nobody’s (the Bad People, don’t listen, don’t care, do nothing measurable or meaningful) that are only uncaring unintelligent pencil pushers.
This vehicle has many things wrong with it mechanically, technology wise, major designed flawed problems, wrong cheap parts, like a plastic cheap toy built like useless garbage. Most of the time it this car only works erratically, bad dangerous problems comes and goes, doesn’t comply, never did and does not operated as advertised, like it says in booklets, it said on TV with all the big hype Nissan gave on this Junk. Nissan doesn’t know how to build a brand-new vehicle how it should drive and work anymore. Nissan lost its way.
You people ruined a great riding machine, the zero- gravity passenger seat had comfort, like the one I had in our brand new in 2014 Nissan Altima SL.
Shameful I had to go out and buy a 3” cushion for the passenger zero gravity seat so my wife wouldn’t feel like she was on the floor, uncomfortable and squirming all over. Out of 36 new cars and 16 used ones never had to before. Your idiots at best.
Nissan had 14 months to make this car right doing absolutely nothing throwing my wife and I to the wolf’s. Every-time I get into your junk of a car, I get anxiety, my heart beats faster, I can’t guess or know what problems may occur this time and will appear again when using this junk. The truth I told you about this cars dangerous problems (mentioned since January lease inception day 1, that I would be more than happy to go for a polygraph test) to tell you what I experienced in this terrible vehicle that you people only let it fall on deaf ears. Don’t listen, don’t care don’t do the right thing for customer. You people should be embarrassed …. terrible.
I’ve been lied to more times I can count on my fingers by your so-called Independent Nissan dealerships, Nissan Motors Corporation crony big shot employees are dishonest. I know from experience now it all stems from upstairs executive offices management team. I want to throw up because I can’t believe there are so many uncaring human beings to the loyal or new customer bases.
To this day I’m confused the way your treating customers and you think you can forever get away with it. I can’t believe your still in business.
Your disappointing nobody’s, that think your “legends in your own minds”. Nissan Motors Corporation disgusting customer service in upstairs executive offices and some dealerships like the one I LEASED THIS CAR FROM made me sick to my stomach way to many times, lose many nights of sleep that I had to go to an PSYHOLOGIST for weeks because I couldn’t understand how or why I worked for major Corporations connected to all types of customer services in my life that I always fixed a problem yet Nissan Motors Corporation was getting away with murder causing harm to others, wouldn’t fix the Frankenstein Monster 1 seat jalopy vehicle leaving it on my shoulders when it supposed to be on Nissans. Im not responsible for the garbage you people made, Nissan is!
I can see why there are many thousands of very bad reviews by other Nissan vehicle owners all over the internet about how Nissan and some of your bad dealerships to this day aren’t doing the right thing for customers. Only wished I read them before leasing your piece of junk of a car.
As I mentioned I purchased/leased a brand-new car yet it’s like having a used vehicle the requires way to often so many visits to a Nissan repair shop, but the Nissan repair shop doesn’t repair nothing.
Sorry, I did not sign on for this and don’t work for you Nissan Motors Corporation. I’m not going away that’s right you’re not going to swept me under the rug till I get justice for your what I call criminal activity, legal corruption from within Nissan Motors Corporation.
Fix the car….
I always just wanted the vehicle repaired except for a couple of times your Nissan Motors Corporation pushed my buttons so bad, upsetting me by not doing the right things about this vehicle repairs needed, absolutely the worst way hurting me for not fixing your car. You people made me so so fed up with Nissan and anyone connected to your unknowledgeable, not customer friendly, non-caring greedy corporation.
Nissan has many terrible employees with no conscience, how do you sleep at night, doing nothing for others like my wife and I that is meaningful to fix, repair of this vehicle for once and all. All we get is your excuses, deception and lies that seems to be your norm at Nissan Motors Corporation.
I asked you people politely many times that are terrible non-caring with no creditability to take the car several times keep it, drive it for a few weeks or more, test it properly every option, on every type of road ways to see your no good suspension, ride, design, the dangerous technology, emergency braking problems, back up camera problems, pilot cruise control dangerous problems, your non-passenger zero gravity seats are what I have been telling you all along, no good! Your new suspension is unperfected along with the technology. I asked several times give me another car temporarily to drive for now. Stop this 2019 Frankenstein Monster Nissan Altima Platinum FWD 1 Seater Jalopy that Nissan made so dangerously interfering in our life with this car we need to use.
Fix it permanently now.
What are you waiting for the lease to be over and just pass it on to another customer making their life miserable like you’re doing to ours?
Now during the Corvid-19 (Coronavirus) going around you have the gall to ask me again over and over to bring this junk to the same last time Smithtown dealership you sent me to to examine this car that was examined more than 15 times at many other dealerships with the supposedly no name factory trained technician that wouldn’t give me his last name, a copy of his report when this vehicle wasn’t tested properly, driven by him or put on a lift.
Yet we took a test drive together on the roads Mr. No name sat in the non gravity passenger seat feeling the terrible ride but he didn’t say one word about the bad ride a regular Joe Nissan man, the terrible wheels & Tires described on the window sticker only say 19 inch alloy wheels that are really 19 inch low profile tires and wheels with only put 1 .5 inches of rubber on the road that feel and hear every pot hole, bump and line in the road contributing to the terrible ride, the no-zero gravity passenger seat that isn’t zero gravity stuck on the floor. Couldn’t duplicate the right-hand turn noises but have video proof that comes and goes yet several mechanics heard it tried to fix but no fixes. Your no creditability tech when I asked about the front-end noise told me he could replace the whole front end but why should he if the noise comes and goes it would probably come back. What an unintelligent answer. The tech also out right lied to me more than twice…..he told me there was no such thing as for the car emergency braking stoping by itself he almost had me believing him till recently the car did finally stop by itself preventing an accident.
Your vehicle still does crazy things in auto pilot. Like speed up when cars crisis crosses our path on the highways passing me while were doing the speed limit speeding up instead of slowing down. Car picks up car turning off the highway slows down when the car is turning off in front for no reason. I noticed you did have a recall on the back up camera that I complained about 14 moths ago. Lighting up when nothing is behind the car. Don’t know if it’s really fixed yet. I also noticed the emergency braking red light which seldom came on when I came close braking to a car in front now comes on more often, you deceitful people must of had a software upgrade download for that only took 14 months, it still doesn’t work 100% it is erratic comes on sometimes and not. Not perfected. I haven’t been on any very long trips, so I don’t know if the mind of its own Autopilot is working properly yet. I ll bet it isn’t. Forget about talking about the terrible suspension ride, the no zero gravity passenger seat that’s on the floor very low or the terrible low profile tires and wheels that give a bumpy loud ride on the roads that you lied about deceived people on the window sticker. Which are on this junk car.
So much more I don’t have the time.
By the way,
When you send me a rightful non changed hand written original copy, emailed to me or sent in the mail of the last report from the Smithtown Dealership from the unknowledgeable, no creditability supposedly factory trained technician that your executive offices busted my chops to go see there and tell me you have a different intelligent factory tech with real creditability and knowledge if the Coronavirus is over I might reconsider going back to a reputable Nissan Independent dealership of my choice, my time not yours, Credentials of the new factory trained technician with their legal full name!
Like I said I don’t work for Nissan…I don’t trust Nissan anymore…
You better hope the coronavirus gets over quickly out there because if for some reason this unperfected technology car, bad suspension, tire and wheels with no good amount of rubber on the road, non- gravity pass seat, dangerous piece of Frankenstein junk 2019 Nissan Altima Platinum kills me that you wool not fix and let us drive around for over 14 months now that we have no choice because we need two cars I have left two large files of my problems with this car, complaints letters, proof, emails with a few people I trust to sue you people if you keep refusing to fix this car and it causes us harm.
“Come p/u your junk, or I can drop off”, give us a loaner till your terrible people fix the car for the hundredth time for once and all …….
Regards,
Anthony Creta
acretajr@ yahoo.com
Nissan of Huntington NY
Leased on 1/11/2019
Service Dept. Useless
Staff 1 person I spoke to stopped coming to the phone TO SPEAK WITH ME
Gave up on this whole dealership
Brand New 2019 leased January of 2019 Nissan Altima 4DrSedan 2.5 Platinum FWD
Vin: 1N4BL4FV5KC103013
I have always been a huge fan of Nissan, I have family that works for Nissan, ovee the years I have owned nissans for my self, my wife, and my children. In 2017 I purchased a new frontier truck because I believed in the quality of Nissan, I was disappointed with the fuel economy but I over came that with knowing I had a quality vehicle, not long after I purchased it I noticed a few paint chips, so I made sure not to go thru any car washed any longer thinking that may have caused the chips, but even hand washing I was constantly finding more and more paint chips, I have purchased dozens of vehicles in my lifetime, many of them nissans and I have never had these paint issues, I came to believe the paint was defective, my dealer will not repair it, and it continues to get worse, now larger pieces are coming off, all I wanted was for them to re-paint the truck to stop this issue, now I think my only choice is to contact an attorney and see if I can get some help, I am not being taken care of by Nissan and I am very disappointed, dont see myself purchasing any more nissans because they wont make it right..
Have owned my 1986.5 Nissan 5 speed pk up for 32 yrs.Best truck ever. Has 313,630 miles on it. .Died last wk without notice. Needs a new fuel pump first ever. Huband now 77 ,too old to fix it. Many happy years hauling fire wood, traveling, and up to last wk towing a small boat. May have to scrap it. Oh, only on my second clutch. Was trying to make 400,000 but guess not. Thank you for making such a wonderful truck. Any old ones laying around? Thanks again,Veronica
My sister in law Christine Jones was involved in a vehicle fire when her 2015 Nissan Rogue caught on fire under the driver seat while she was driving. It was investigated by the fire dept. investigatoin crew and it was a faulty wiring issue. Im just glad that she was not killed by this manufacturers defect and poor workmanship. She is suffering from anxieties and PTSD from this incident. Also, Nissan corp is not treating her good. I have my own small business and I treat my customers with the utmost respect. Maybe Nissan should take lessons from us little guys!!!
On August 14, 2019 my 2015 Nissan Rogue caught on fire while I was driving it. My passenger and I were lucky to make it out of the car. This was determined by the chief fire investigative crew to be faulty wiring and truly not my fault!! However Nissan is treating me like a criminal and they are totally giving me the run around. Not helpful at all. Actually they are going above and beyond trying not to help me. I am so upset and now I am suffering from anxieties and fears whenever I get into a vehicle. I liked my salesman but as far as I’m concerned the Nissan Corporation is awful!! I will get my story out to as many people as I can on a daily basis!!!
My daughters 2015 Nissan rogue caught on fire under the driver seat and it was determined by the fire investigative crew to be faulty electrical wiring. Nissan Corp is giving her the run around and treating her badly. I am very dissatisfied with Nissan Corp. They are a big business and should treat their customers with a little more respect and empathy. Would not recommend Nissan and will let everyone I come across know of this incident.
My daughter Christine Jones’ 2015 Nissan rogue caught on fire under the driver seat while she was driving it. It was determined by the fire investigative crew to be faulty electrical wiring. Nissan Corp is giving her the run around and treating her badly. I am very dissatisfied with Nissan Corp. They are a big business and should treat their customers with a little more respect and empathy. Would not recommend Nissan and will let everyone I come across know of this incident.
My 2014 Nissan Pathfinder is a moving death trap for two main reasons. The sun visor has a cheap piece of plastic inside that breaks easy and makes the visor randomly fall, fully blocking my view of the road. The only choice i have to fix this is to buy, or have installed by the dealership, a replacement visor made with the same cheap plastic parts inside. This defect will likely cause an accident in the future, for which I will hold Nissan 100% liable. Shame on you Nissan. Being exclusively a Nissan Customer since 1992, I expect much better from you.
The second safety issue is the door handle that has a cheap piece of plastic inside that easily breaks too. Even after replacing the part once already, I still have trouble getting in and out of the vehicle, as well as sometimes the door randomly opens while driving. If I ever get into an accident, i could easily be trapped in the car and die. Again, when this defect causes harm to me in the future, by trapping me in the car or the door just flying open to cause an accident, I will hold Nissan 100% liable.
Nissan, please stop making these cheap plastic parts that can threaten our safety and recall the ones already out there to replace with solidly made parts that won’t break so easy.
I’m writing because I have a 2016 Nissan Sentra. The transmission has went out. I purchased the car brand new from the Dealer that moved to
3456 N Kedzie. It is now at the Nissan Dealer on 7410 S Western Ave, Chicago Il 60636. They are covering 80%. Why aren’t they covering ALL seeing that the 2013-2016 Nissan Sentra is known for Transmission problems.
My number is 773-941-XXXX
My name is Virginia Parrish and I have owned 3 Nissan Altima, I have been happy with them for the most part. My 2013 was the best, then when the 2015 Sport came out I traded for it, Then I did not like the driving of it so in 2017 went back to a Nissan Altima SR. I was happy with it but then Thurs, it started having transmission problems and on Monday it was in the dealership having to have a transmission repair. It had only 38000 miles on it and had been serviced by the dealer every time it was suppose to be. Now I still feel like it slips some and I just do not have the faith in it I once had, I would trade but I will lose my butt in the process but this is so bad to think I paid what I did for a car that already needs transmission replace. The dealership was not good about it had to wait and drive my car a day due to the dealership said they could not get me a rental car. Car got so bad stop at red light would not pull off.. Then when they got me a car I had to pay a fee of $50 which they said would not be charged but was and I still have not got back and it has been about 2 weeks, called enterprise ,never no answer, called dealership and they did not return my car. Very bad customer service and still I owe a lot on this car. I would like for you to work out a way for me to get another vehicle with the balance I owe, or either give me the 120,000 mile warranty on my transmission. I am a widow and I depend on this car, I thought I was well protected only to find out this. I loved these cars, but not have lost all faith in the service by Nissan and the dealership. Please help me.
customer ID # D2871331 Nissan ALTIMA 2005 Vin# 1N4BL11D25C286226
Date : March 2018 DeL April 20018 NISSAN DELRAY FLORIDA
1- Replace 21606-8Y000 cooler ASSY-AUTO TRANSMISSION
1- Relpace 31084 -8Y000 SEAL O RING
1- Replace 21696 -8Y000 SEAL O Ring
Car was left overnight . $ 623.67 was paid by my auto Insurance
No repair was made This is fraud !
I called My SERVICE ADVISOR ALEX DAMAS Asked him if the REPAIR was covered by
a guarantee and he said “NO” A lie Since it is less than 1 yr
I went To Nissan and had their head Mechanic check it out and he said “yes it was still leaking and should be repaced at no charge
I have made 3 trips to NISSAN and always some reason it cannot be done
The latest was that a Pipe was needed A Pipe??? it turned out to be the dip stick !!
They have no respect for an elderly woman and assume she is dumb!
I asked that they replace the Trans Cooler now and I would return for Dip Stick
They threatened me, that unless do everything , they would not guarantee replacement
I am now waiting for Alex Damas to call me when his has all the parts
Alex Damas mobile # 561 454 XXXX
A word from Corporate NISSAN would be appreciated
Lila Kliegman mobile # 561 289 XXXX
I purchased a 2018 Nissan Rogue in February and it has been in the shop 6 different times. The first time was 2 weeks after I purchased it, the radio would shut off by itself and the screen would turn black. When I took it back to Lujacks in Davenport Iowa they reset it and said it was fine. A week later it went back out and I took it back to the dealership and they told me that the screen and radio would need to be replaced.They told me it would be a week before they could get it in, so I set up an appointment. They told me they would have to have the car a day when I asked for a loaner car they said they couldn’t do that. I took the car in and they had it for 2 days. The radio still shuts off by itself and when you want to shut it off it won’t. Then a 3 weeks ago the engine light came on. Took it back to the dealership they said the front camera was dirty. What they did was reset it. One week later the engine light came back on,off to the dealership we went. Sat there for half an hour and they told us that the fuel pump and leveler was out that they would have to order parts and take 3 1/2 to 4 hours to fix it. I asked for a loaner they said no they couldn’t do that I told them that this was my wifes car and that she could not miss work, not their problem. So we took the car in to get it fixed and went to a Toyota dealer and are trading it off. So not only is the Nissan Rogue junk it also depreciated 10,000 dollars in 11 months. I will never own another Nissan and will tell anyone that is thinking about a Nissan to change their mind. The customer service at Lujack Nissan is the worse I have ever had to deal with.
Dear CEO,
I’m very saddened by the way you have responded to a complaint on the repair of my Nissan Rogue Transmission. I have a 2012 Nissan Rogue, have owned four Nissan’s in the past. Bought a brand new Pathfinder in 2002. And owned a Nissan Sentra back in the 19 90s. When traveling on vacation in May the transmission on my Nissan started going out. Was stranded over 200 miles away from a Nissan dealership and had to be towed. When told that I needed a new transmission and what the cost was going to be I was a little concerned because I only have 73,000 miles on this Nissan. When finally delivering it to a Nissan dealership they told me the cost would be $3,800 but if I didn’t put a cooling system in with the transmission that the same thing would happen again. When talking to a Nissan representative and asking for some help on the repair work they replied that they couldn’t help me with the cost. I’m a little concerned that you would put a transmission in a car without a cooling system if that’s what’s required to keep the transmission running good. The same event had happened to me before but I thought I had just had bad gas and that’s why it wasn’t running good. At that particular time there was only about 60,000 miles on the car, and there was no indicator light that came on. I have been a faithful Nissan car purchaser but because of the way this was handled and a new transmission being put in and only having 12000 miles or 1 year warranty on it to me is not very acceptable for the type of product that you’re representing. I’m a retired senior and putting out close to $5,000 for repair on that new of a car. Sad to say but as soon as the car is paid off I will be looking elsewhere for a better product and service. As a consumer we only buy products that the manufacturer will stand behind for faulty operations.
#30397078
Re: Multiple Issues with my 2015 Nissan Altima
Dear Nissan CEO
A Nissan salesman located at your Nissan dealership in Conyers, GA was dishonest and lied to me about my car’s history I purchased Jul 17. The salesman is BJ Walls Conyers of Nissan. The 2015 Nissan Altima was involved in a rear end accident on Mar 17, 2017, by the first owner. BJ Walls told me the car had 1 owner and no accidents.Now I am having to deal with costly repair issues. Is this how you want current and potential consumers to refer a reputable corporation like Nissan as unethical? I was called by a Nissan Consumer Sr Exec out of Franklin, TN and she stated:
“At this time Nissan is not in the position to assist with sales discrepancies or reimbursement because the vehicle is outside of warranty.” So I asked Mariana, are you standing by your Nissan salesmen they can lie and cheat and it’s ok with Nissan the corporation? She said yes because each dealership is a franchise, they only stand behind the product. The car started having transmission issues at 65K miles. Why would a car barely with 60-70K miles need a new transmission and it stands behind the name of Nissan? Either the transmission was defective or this accident which the salesman tried to hide was the culprit? My expectations regarding this resolution are reasonable and I have outlined previously in my previous complaint letters, however, I am more than willing to discuss again with someone higher than a Exec Specialist reading off of a list of dos and don’ts. Please contact me at your earliest convenience. I have high expectations because I know Nissan is better than this on a professional and ethical level. Thank you for your time and reconsideration.
Respectfully yours,
Ka’Trina Holt
GA Educator & Author
On November 10th, 2017, My husband and I just purchased a 2018 Nissan Frontier SV Crew Cab. After all papers were signed, we headed to the vehicle, with the salesman, to go over all of its features. To our surprise, there were no mats. Not in front or rear of vehicle. Just a plain floor. The salesman said, we would have to purchase them. We paid good money for your product, so the least Nissan could have done was put in material mats, like other car manufacturers do with their vehicles. This was not our first Nissan vehicle. First Nissan vehicle was purchased brand new and came with mats. We feel we should not have to pay an additional fee for mats. Nissans’ first priority should be, the customers satisfaction…for the customers are the ones that make companies succeed.
9/25/2017
NMAC Corporate Office
One Nissan Way
Franklin, TN 37067
(615)725-1000
To Whom It May Concern:
I own a 2010 Nissan Maxima SV model that was purchased from the Security Antwerpen Nissan Dealership. I have my Nissan regularly maintenance which includes but not limited to oil changes, brakes, and filters etc. All of my service has been completed by a certified technician under your umbrella.
On September 14, 2017 at 2:30 pm, I was operating my vehicle when it stalled-out on me at a busy intersection in Baltimore County on my way to work almost causing a collision to the rear of my vehicle during rush hour traffic. Two weeks prior to the breakdown I had no signs or warning signals in the vehicle, nor did the vehicle operate differently. A week prior to the 14th, I went in to have a routine oil change at the Antwerpen Nissan Dealership in Owings Mills. After receiving the oil and filter changes, as well as a BG fuel injector service, I noticed that the vehicle was driving differently but still no indicators had gone off.
At this point I realized that I was first put in harm’s way especially where the vehicle stalled-out and the fact that I was not harmed. It was the worst place to breakdown. I had my vehicle towed to the above dealership (Security Nissan), and was informed by the service department that I needed a new transmission. The service manager advised Nissan offers a 10 year warranty or 120,000 mile warranty on transmissions, however, your vehicle currently is seven (7) years old but has 147,000 miles on it. The service manager advised they have a new program where they could ask Nissan to honor the warranty on the transmission if the service department could show that the customer has had a good service record with their department.
I was very confident that Nissan would honor their warranty since my relationship with Nissan speaks for itself because that’s the only products (vehicle) I have purchased over the last two decades. Moreover, my loyalty to not only purchases but my faithfulness with getting my vehicle serviced on time and within the home of the Nissan family.
To my disbelief, Nissan elected not to honor the warranty and replace the transmission, but also to not even consider the Safety risks associated with the transmission issues (Research- I found out that it has been a huge amount of recalls with later models which were all transmission failures). I was not made aware of these issues until a fellow colleague who had a similar instance just like mine but on the highway.
Let’s Recap: I have been a Loyal customer since 1998, all of my service work has been performed under the Nissan umbrella, and I purchased all of my vehicles from Nissan. Now I have been informed that there are some safety issues with your vehicles, and you already have had transmission recalls that you informed the public you were going to create an additional extension.
Is this the way Nissan stands by their product that they market by telling consumers that although you still qualify with the number of years for the warranty on your vehicle, unfortunately, you went over the acceptable mileage limit by 27,000 miles? So 27,000 miles over-shadows my good service record and being a loyal customer since 1998?
As a Baltimore County Police Officer for over 18 years I am truly disappointed to be a Nissan customer. I can’t believe that after all the referrals to colleagues, family, and friends alike, Nissan would leave me “high and dry.” Moreover, my wife and I were looking at purchasing a Nissan vehicle for our oldest son who is currently in college in Wilmington, DE, but will be swayed to look at other options than Nissan after this incident. I would truly like to thank Nissan for taking my hard-earned money over the years with no sense of integrity or service. In good faith I would hope to assume that you change your decision of honoring the replacement of my transmission, but also reimburse me the cost of the transmission in which I paid for. I also see that my vehicle is still not operating correctly and from what the reviews are stating is that I may have to replace the transmission a second and possibly a third time.
Please review my case further and get back to me after this has been investigated with the dealership that I received my service. They will verify everything that I have stated in this letter.
Kind Regards,
Ofc. Speights
I wanted to let the CEO: Carlos Ghosn, CFO: Joseph G. Peter, COO: Toshiyuki Shiga, know what an excellent experience my husband and I had at your Asheboro Nissan dealership in Asheboro, NC. We searched Cargurus.com looking for a specific automobile and even though there were numerous ones in our area we chose to deal with Asheboro Nissan because they had a five star rating. We live about 90 minutes from the dealership and could have chosen to look at the automobiles that were located at dealerships that were closer to our home, but we did not/ I called and spoke with David Marshall the general sales manager, he was very professional and knowledgeable about the automobile that we inquired about. We drove to the dealership and were met by Alex Newby, one of the sales representatives on staff. Alex was so friendly and helpful as he showed us the automobile we were wanting to purchase. While we waited for the finance guys to work their magic, Alex spent time with us chatting and getting to know our needs. David Marshall came over and talked with us about some issues they were having getting financing for the automobile we had looked at. He treated us with great respect and offered us another solution. We didn’t get the automobile we originally wanted that day but we were able to purchase a new Murano. I know that David worked really hard to make this happen and we were very happy with the outcome. When we met with Rufus Yates, the business manager for the dealership, he too was professional and courteous, he never made us feel pressured into purchasing something we were uncomfortable with.
From the first phone call to the moment we drove our new car away from the dealership our experience was awesome. I hate car shopping and to be honest I was dreading having to do it at all but the gentlemen at Asheboro Nissan in Asheboro, NC were truly a class act. Our story doesn’t end here though, my husband called David Marshall back the next day and David worked hard and was able to get my husband the financing he needed to purchase the automobile he had originally wanted. We could not believe it. We took the Murano back when we picked up the other automobile and had the dealership install leather, heated seats and a back up camera and sensors. When we came to pick it up they surprised us by having navigation added to our back up camera. Wow!! Talk about impressed. On our way back to the dealership to I ran over a large nail on the highway and destroyed my tire. The dealership replaced the tire and Chris Lachey, the general manager not only gave me the tire at cost but they paid half of the cost of the tire. That is true class and outstanding customer service. I will only buy from Asheboro Nissan in Asheboro, NC from now on. I cannot say enough about the integrity and honesty of the men that work at this dealership. I did receive a survey in my email and I filled it out and even left a glowing review but somehow before I submitted it I clicked the wrong number for 3 of my answers and it is now impossible for me to correct that. I felt horrible after all they had done for us that my error reflected so poorly on the dealership. So I wanted to write this letter and let you all know that Asheboro Nissan in Asheboro, NC does an outstanding job and deserves to be recognized for their unbelievable customer service. Sincerely, Jantzen & Regina Carlton
Hi , I am writing to get a response to my trouble with my Nissan Rogue. I got the car it was a year old. I really love driving my rogue but in the last week my check engine light came on. I went to get it checked out,and was told it is my cvt transmission that’s about to go bad. I can’t afford to make payments and get my car repaired. Please help me with my repair I love this car but I don’t know what to do. I have heard good thing about Nissan doing the right thing with it’s people that buy your cars knowing they are one of the best. PLease help!!! Please tell where I can take my car for help from you. I live in Wilmington Delaware. XXXXxx Colin Dr. 19804. Please. Please response.
this message is directed to the CEO of Nissan company.please sir,this is the guy from Cameroon with the innovation.you have not replied my mails since you asked for my email address.i just want to let you know i am still waiting patiently for your reply.