Gene and Dionisia (“Nicha”) Garcia opened a small restaurant in 1977 in San Antonio, Texas. Serving classic Mexican food, the restaurant became so popular that the building had to be expanded three times. All 6 of the Garcia children grew up working at the restaurant.
In 2003, two of the sons of Gene and Nicha purchased the building outright. Since that time, the restaurant has opened three locations throughout the general San Antonio area.
In April 2021, the company announced that it was spending $4 million to build a new restaurant that would replace the original one located on the Southside of San Antonio. The new location sits on 3-acres and will include more parking spaces and a drive-though.
During the pandemic of 2020, Nicha’s Mexican Restaurant offered basic food staples so people could do a bit of grocery shopping while they picked up their meal orders.
Nicha’s Mexican Restaurant maintains a corporate office in San Antonio, Texas.
Gene and Dionisia (“Nicha”) Garcia opened a small restaurant in 1977 in San Antonio, Texas. Serving classic Mexican food, the restaurant became so popular that the building had to be expanded three times. All 6 of the Garcia children grew up working at the restaurant.
In 2003, two of the sons of Gene and Nicha purchased the building outright. Since that time, the restaurant has opened three locations throughout the general San Antonio area.
In April 2021, the company announced that it was spending $4 million to build a new restaurant that would replace the original one located on the Southside of San Antonio. The new location sits on 3-acres and will include more parking spaces and a drive-though.
History
During the pandemic of 2020, Nicha’s Mexican Restaurant offered basic food staples so people could do a bit of grocery shopping while they picked up their meal orders.
Nicha’s Mexican Restaurant maintains a corporate office in San Antonio, Texas.
I am reaching out to formally express my deep disappointment regarding the treatment I have consistently experienced at your Churchill establishment. As a loyal customer who has visited your restaurant weekly, I did not expect to encounter repeated issues that have ultimately led me to feel unwelcome.
Over the course of several visits, I have experienced poor customer service, frequent errors in my orders, and, most concerningly, what appears to be discriminatory treatment. In the past, I addressed the unprofessional behavior I encountered in the drive-thru with management, and while the issue temporarily improved, it has since resurfaced. Additionally, on at least two occasions, my order was incorrect, requiring me to return during my lunch break—an inconvenience that I initially overlooked. However, on the second occurrence, when I returned to have the mistake corrected, I was met with an accusation of dishonesty rather than an effort to resolve the issue. This was highly disappointing and unacceptable, leading me to leave a review, after which your guest management advised me to reach out if I faced any further issues.
Most recently, I decided to avoid the drive-thru altogether and went inside to place my order. While waiting, I requested a margarita, and I was informed that it would need to be packaged when I was ready to leave, which I understood. However, the drink was left sitting out while my food was being prepared, and when I requested a fresh one, I was shockingly told not to return to the establishment because I always have a problem. I don’t think its great customer service to make a frozen drink, let it sit out while you make a lunch plate for it to melt. Requesting another drink is my right as a paying customer.
At this point, I feel compelled to escalate this issue to higher management because this level of treatment feels not only unprofessional but also discriminatory. No customer should be accused of lying, treated with hostility, or made to feel unwelcome especially at a place they have chosen to support regularly.
I would appreciate a response from your corporate or ownership team addressing how this matter will be handled. Please let me know how I can expect this to be resolved, as I would not want any other customer to experience the same treatment.
I look forward to your prompt response.
I am attaching your feedback from my online review below because I was not expecting to be greeted with poor service again coming inside your restaurant.
Thank you for taking the time to share your feedback, Mindy. We sincerely apologize for the repeated mistakes with your orders and for any frustration this has caused, especially during your lunch break. Providing excellent service and accurate orders is very important to us, and we clearly fell short in your experience.
We never want any guest to feel unappreciated or unheard, and we certainly never intend to question anyone’s honesty. Your concerns will be shared with our team so we can improve and ensure this doesn’t continue to happen.
We truly appreciate your past support and would love the opportunity to make things right. If you’re willing, please reach out to us directly at info@nichas.com so we can address your concerns personally. We’d love to welcome you back for the great experience you deserve.
Tan Webb
832.801.XXXX
tanXXXXX@gmail.com