Herbert Marcus Sr. along with his sister, Carrie Marcus Neiman, and her husband, A.L. Neiman, had $25,000 to invest from a successful sales-promotion firm they had built in 1907. These business partners had two choices: purchase the rights to a new, unknown sugary soda or return to their hometown and start a new retail store.
They rejected the possible investment in the fledgeling Coca-Cola Company and chose to start a retail business in Dallas instead.
The Neiman Marcus store was stocked with high-quality clothing not commonly found in Texas, mostly bought by Carrie in New York. Within weeks everything was sold out.
In 1914 a fire destroyed the Neiman Marcus store and all of its inventory. When the company reopened it had increased product selection to include lingerie and children’s clothing.
In 1950 Neiman Marcus opened a second location, also in Dallas, and expanded to Houston in 1957. A portrait studio operated by Gittings in the late 1950’s and 1960’s, brought high profile clients into the store to have their portraits done. Stars such as Howard Hughes, Wyatt Cooper, Gloria Vanderbilt, and son Anderson Cooper, now of CNN fame.
Throughout the 1970’s the company opened new stores in Atlanta, Beverly Hills, Boston, Chicago, Las Vegas, Minneapolis, San Francisco, and St. Louis. After the death of Stanley Marcus in 2002, the store has changed hands several times, but still retains its original name. The company is now under the shared ownership of Ares Management and CPP Investment Board. 
Today Neiman Marcus has 41 stores nationwide, owns Bergdorf-Goodman department stores, and operates a direct marketing division, Neiman Marcus Direct. Neiman Marcus has over 15,000 employees and had $4.34 billion in revenue in 2012.
Neiman Marcus Group
Herbert Marcus Sr. along with his sister, Carrie Marcus Neiman, and her husband, A.L. Neiman, had $25,000 to invest from a successful sales-promotion firm they had built in 1907. These business partners had two choices: purchase the rights to a new, unknown sugary soda or return to their hometown and start a new retail store.
History
They rejected the possible investment in the fledgeling Coca-Cola Company and chose to start a retail business in Dallas instead.
The Neiman Marcus store was stocked with high-quality clothing not commonly found in Texas, mostly bought by Carrie in New York. Within weeks everything was sold out.
In 1914 a fire destroyed the Neiman Marcus store and all of its inventory. When the company reopened it had increased product selection to include lingerie and children’s clothing.
In 1950 Neiman Marcus opened a second location, also in Dallas, and expanded to Houston in 1957. A portrait studio operated by Gittings in the late 1950’s and 1960’s, brought high profile clients into the store to have their portraits done. Stars such as Howard Hughes, Wyatt Cooper, Gloria Vanderbilt, and son Anderson Cooper, now of CNN fame.
Throughout the 1970’s the company opened new stores in Atlanta, Beverly Hills, Boston, Chicago, Las Vegas, Minneapolis, San Francisco, and St. Louis. After the death of Stanley Marcus in 2002, the store has changed hands several times, but still retains its original name. The company is now under the shared ownership of Ares Management and CPP Investment Board.
Today Neiman Marcus has 41 stores nationwide, owns Bergdorf-Goodman department stores, and operates a direct marketing division, Neiman Marcus Direct. Neiman Marcus has over 15,000 employees and had $4.34 billion in revenue in 2012.
Weekend shift in the Pittston plant has Demark and Ven running a trick service with people whom are DHS worthy. They have people impersonating federal informants robbing them blind through their wifi. Duplicating access points and SSID numbers. I wouldn’t be surprised if they went under in the next month and management is in on it. There are at least 4 employees working there whom are not who they say they are. Something about putting an all Wicca shift together by obstructing the cameras
I bought a Gucci watch at Last Call on 8/1/19 for 573 dollars. On week later, it was 353 on line during a flash sale. I called NM customer service, Last call on Line and the last call store at Sawgrass Mills where it was purchased. No one will issue me a refund. They told me they cannot be responsible for flash sales. I am a long time customer but I will hesitate to shop at NM if I d not get some consideration. At least a gift card for the difference???
SHEER DISAPPOINTMENT!!!! 36+ DAYS AND STILL NO ORDER FOR AN IN STOCK ITEM!!!!
9/15 contacted customer service to find out if I could pay with 2 credit cards. Answer: NO
But you can purchase our Virtual cards and make 2 payments. Purchased 2 virtual gift cards waited 2 days to receive them.
9/17 placed my order but one gift card would not work.
9/17 called NM CSR Ashley, virtual cards being worked on,
9/19 called NM CSR Christine, order still being worked on.
9/21 called NM CSR Ashley, would you like to cancel your order, yes, and I’d like to speak to a Manager.
Manager Alicia, I will call the credit card Co and will call you back, we are trying to free up your gift card. My ext 6092. Never got a call back.
9/24 called NM asked for Manager Alicia, not available. Spoke to Manager Morgan. She offered to refund one gift card and give me a discount on my purchase. We have been having trouble with our virtual gift cards. Given new order#. Told me to call credit co about non working card.
9/29 called NM CSR Claudia, still waiting on gift cards to process.
10/2 called NM CSR April, sent message to Morgan, no return call
Received email order to be delivered on 10/5.
10/5 called NM CSR Emani, order hasn’t shipped, scheduled for delivery on 10/10.
10/10 called NM, CSR Ruben, I can process the order for 10/15. No, this is not acceptable. Puts me on hold after I asked to speak to a manager, comes back and said I’ll have it delivered by 10/12.
10/15 called NM, CSR Laquanda, placed on hold, called disconnected.
10/15 called NM, CSR Sam, I cannot check you order because Laquanda is in your account, asked for Manger.
Spoke to Manager Ted, your order has processed and is shipping from the warehouse. I am sending them an email reminder, should take 2 business days.
VIRTUALLY WAITING & STILL NO ORDER.
I’ve never had this customer service experience in 50 years. This is the worst customer service EVER! I actually ordered the item as a Birthday gift for myself and that’s been ruined. Thanks
My husband passed away last year. I have been going through his papers and found a gift card 7300-1000-0548-9653 value $375.00 which expired 06/20/2018.
I would like for you to extend the expiration date for a few months so that I can use the card.
If you would like for me to send a copy of his death certificate, I would be happy to send it.
He had been ill for a long period and I know he intended for me to have this as he put it in my name..
Please consider honoring this card. I will use it in a timely matter.
Harriet Roth
915-204-XXXXX
harrietsr@ aol.com
I am so done with LAST CALL Neiman Marcus. It’s been 3 weeks since I returned my items and still no CREDIT REFUND TO MY credit card. POOR customer Service and they don’t care to make it right. I think business must be bad and they are in need of money……
I had a horrible customer service experience from the Chanel handbag store in this department store in Short Hills mall in New Jersey. First no one greeted me and my husband when we entered the store. There was two representatives not helping anyone. One was gift wrapping bags and the other one was just watching me. I asked the one that was gift wrapping bags did they have another bag like the one the other customer had and she told no. I asked her would she be willing to call me if the lady didn’t pick up the bag as she promised. She took my information and gave me her number. I search all night online looking for a picture or any information on the bag with no luck. Because I couldn’t get to model it or see how it looked on me before I left the store, I wanted to get all the information I could before I made such a large purchase. I texted the sales lady and asked her the name of the bag and told her I couldn’t find any information. She texted the name and that was it. No further information was given. I decided to call the store and ask for the measurements or size because the bag was still there unless the lady that put it in hold picked it up, which she didn’t. This sales lady named Mirsum told me that they carried over 12,000 handbags and she don’t have any information on this one. I was speechless, floored, and just couldn’t believe me ears. I had decided at that moment that I would not purchase this bag from her. I told her that she should be more considerate when dealing with customers and that I do not want her to contact me again about this bag. I really wanted the bag so I contacted the corporate office in Texas and the guy that handled customer complaints appeared to be compassion about my experience. He asked me how I wanted to handle this and I told him that I wanted to purchase the bag but didn’t want the sales lady to get ANY credit for the sales. I didn’t care if she got a $10 commission check. He informed me that if I purchased the bag that he couldn’t assure me that she wouldn’t get compensated for the sale. I couldn’t believe that this store would give up a $4,000 handbag sale just to insure that their rude and unprofessional sales representative got her credit. I decided to tell him never mind I would just purchase from another store. Needless, to say I can find that bag anywhere and have tried a numerous of Chanel stores. I even contacted another Neiman Marcus store and the representative told me the bag was moved by corporate but no one contacted me!. I really did like the handbag but sometimes you have to stand up for what you think is right. I don’t care what I see out of this store in the future my shopping days at this department store is OVER!! If you walk in a store and the sales people are not friendly and greet you, save yourself the hassle and just leave. It is not worth your time or energy complaining.
I have shopped there for the last 40 years. Neiman Marcus employs rude & aggressive people who dont know how to speak to customers. On top of that, when you call a person in charge, he is even worse. They do not stand behind their merchandise. The quality is below standard and Newman Marcus simply doesn’t care to please a customer.
Shame on this store.!!!
Neiman Marcus White Plains treated me like a crook while trying to return a Christmas gift from my employer….the Manager, John D’Oro (or something like that) was rude and simply unpleasant. I was returning a 2.5 bottle of Chloe, not a $10,000 dress!! I will never shop there again.
All he had to say was that it was bought online and he could have given me the returns address, instead he needed everything and anything
You should consider hiring a more “fitting” manager for this store.
I called the Clear Fork store twice for information but no one would pick up the phone (I waited on hold both times for two minutes plus). UNBELIEVABLE, I thought. Until I called the corporate office and was connected to a voice mail box that was full and disconnected me. REALLY? How do you stay in business? Your customer service is horrendous!!
On November 20, 2017 I ordered a handbag online that totaled over $500. I was sent a confirmation and a follow up email indicating my package would be delivered by December 1, and to expect another e-mail telling me when it my packaged shipped with a tracking number. I noticed that my credit card had been charged and assumed my item had shipped. However, no email arrived providing me a tracking number or any updates. I made several phone calls and conducted a live-chat with customer service and not one person could give me any information about my order. I finally received a tracking number on November 30, 2017. This e-mail indicated that my order would now be delivered by the end of the day on December 5. However, FedEx indicates that they have never received any package from the vendor. I e-mailed customer service at Neiman Marcus and I am now told the item never shipped from the vendor and they need three business days to find out what is going on. Yet I have been charged over $500 for this phantom item I ordered over the internet. I am seriously considering filing a criminal complaint against Neiman Marcus for fraud. They are selling items they do not have in stock and charging my account when they have never been delivered and have no idea how to locate them.
I purchased an area rug on 9/28/17 and received the wrong color, I contacted your customer support department to set up a return and hopefully receive the correct order and for whatever reason I received the incorrect order for a second time. I was scheduled for Fed Ex to pickup the area rug on 12/1/17 and no one showed up. I have placed several phone calls to rectify the problem and two months later I was told on 12/4/17 that your company no longer have this item in stock and your buyers will not reorder this particular item. I explained to several representatives that I researched and spoke with the vendor and found out they still have the item in stock and the color I originally ordered, I was told by Shay & Sophia that there was nothing they could do to resolve my ongoing issue. I am so disappointed in the lack of customer service that I received from your company.
I was having a problem with an item I had ordered which did not have some additions in the box that should have been there. I called the local stores 3 times and although they said they would contact me and resolve the problem – they did not. Finally, I called the main store in Texas and made contact with two of your customer service agents. It took a few days but they did resolve the problem, sent me the items that were missing and were very helpful and gracious while waiting for the shipping dept. to ship the final items correctly. I was more than pleased and want to acknowledge them although I only know their first names. They were Astrea and Monica. Astrea was of great help the first time I called and was working on the problem and Monica took over on the 2nd day and by the third day the correction was made.I received the items 2 days later and am so grateful that they took the time to follow up on my first call and did not leave me hanging! Thank you, Ladies, and thank you Neiman Marcus.
I am writing to share an experience I just had with Neiman Marcus so-called “Customer Service”.
I had to return 2 recently ordered packages and requested an early refund.
I affixed the return labels that were provided with each package and dropped both of them at USPS facility on Oct 2.
On Oct 3 I received an email confirmation for one package only. I checked both tracking numbers and they were both shown as transferred to return agent on Oct 3.
This morning, Oct 4, I called the Neiman Marcus customer service to inquire about the status of the second package. I let the representative know that I have 2 tracking numbers, and I am not sure which tracking number belongs to which package.
The representative asked me for one number and then put me on hold to do “research”. The “research” took 10 minutes and she told me that package is shown as delivered. She was not able to tell me which of the 2 packages was delivered.
Finally, she took both numbers and went to do more “research” for another 10 minutes. After so much “research” she informed me that the reason I didn’t receive notification, according to her supervisor, is that I used label in the box and not printed from the web. This didn’t make any sense since I did receive email notification for one package and not the other.
At this point, 25 minutes into the call, I asked to speak with a supervisor. The supervisor reviewed information and issued a credit in under 3 minutes.
I requested an email confirmation and she assured me that it is coming. As I am typing this it been more that and hour and I am still waiting – pretty sure I will not receive this email ever.
The reason I am sharing this experience with you is to let you know that your customer service is inadequate, incompetent, and disrespectful.
I am pretty sure that when representative put me on hold to do “research”??? she went to get coffee or just put me on-hold and did nothing. I didn’t get her name. The Supervisor name was Kris, I believe. Although she was more competent and issued a refund (on my account page under order status the items listed as returned now) I am still waiting for the email which she had no intention to send.
The reason I am writing this is to let you know that as far as on-line shopping I have choices and the next time I am going to choose someplace else.
I don’t appreciate being lied to.
I don’t like wasting my time due to ignorance of your employees.
Since I did not receive any response, I post the complaint here and let everyone read it!
I bought a trench coat from Burberry in Neiman Nov. 27th of 2016, since then it has been being hung in the closet all the time, I never wore it on because I was not feeling satisfied with the looking after I tried it a couple of times, I decided to return it to the store near my home in Natick Mall.
Feb. 20th of 2016, I went up the desk of customer service in Neiman, a lady, named Mitra Hadipour, reluctantly took over the coat with no smile, even did not take a close look and listen at all and said to me that it must be worn! I explant to her that honestly I tried it on a couple of times and just wanted to see if it was a good looking, I had not worn it 100% and it was still brand-new with tag on it. I wanted her understand that it might be easily got wrinkled because of the burberry trench coat made from high quality of cotton… No matter what truth I told her, Ms Hadipour did not reconsider it possible for me to return it. I asked for talking her manager, she said that she is manager. Being very disappointed of her arrogance, I requested to talk to her supervisor.
After waiting for 5 minutes, the supervisor showed up. Her name is Christine Labb, a Public Relations manager. She already looked not friendly at all while walking towards me, with the face questioning me that what was the trouble here! While listening my statement, she took the coat over and inspected it carefully, particularly confirming a tag still on, they looked each other right that moment, Ms Hadipour was so mean and said to her “ It is up to you…,” in other words “ Are you standing by my side or the other…” Then all of sudden Ms Ladd’s attitude made 180 degree turning, said to me “ It was definitely worn, no doubt! You can not return it today! The reason is YOU DID WEAR IT ON.”
I am writing to you here regardless to return, it is about those two managers did not treat me equally with trust and respect. As a matter of fact, Ms Hadipour seemed very angry at me when I walked in and made the decision with her personal judgement. This is very frustrating experience with a poor customer service I have ever had! In Neiman, I had started spending about $4000 within the past 3 months though there was so little in the big store.
As we know, a good customer service is play an important role as the front desk, how to take care of customer is considered as an essential skill, which will build a trust and bring more and more customers back, especially under the pressure of online shopping.
Everything comes from a reason! Perhaps, I am Asian, not speaking English very well, or I looked not rich…Perhaps, Ms Hadipour had a bad day, or newly hired without training yet, or having discrimination issue… I don’t know the answer, but there is one answer I believe this experience was the first one of mine, hopefully was just the last one, which no one else will be suffered for once again! I will probably not go to Neiman of Natick near my home for shopping any more unless you send me a feedback of yours, otherwise please do not blame me that I will tell all friends and relatives of mine about this extremely unpleasant experience in Neiman!
Visited Chicago’s Michigan Ave store from out of state and purchased ornament display tree for $750.00. Salesman informed me there was free shipping. There was no shipping noted on my final receipt that I signed. Received call from Nieman Marcus five days later informing me that shipping will actually be $204.00!!!! I asked how they could change the terms of the sale after the fact and was told that I ‘shouldn’t’ have been offered free shipping, therefore, the receipt I signed is not a legal contract. There is zero chance I would have made the purchase had I been told up front of the astronomical shipping charges. I have now noticed on my credit card statement they have actually charged me $210.00! I have left message for store manager to contact me, but I have yet to be contacted. I have asked for a contact at the Corporate location that I can discuss this with an have yet to be given one. If they are assuming that I will just eventually go away, they are incorrect. I do not take kindly to an ‘unauthorized’ $210.00 charge on my credit card.
Generally speaking, I am not a “complaint letter writer”; however, I was so taken back when the credit bureau notified me that my score had dropped as a result of Neiman Marcus’s notification that I was a few days late in my monthly payment or was it a little more. How surprised I was!! I first started shopping in the Tampa Neiman when it opened — I don’t even remember the date — 80’s I think? At any rate, a working widow with no family sometimes I am apt to run a little late as a result of travel but always pay and have NEVER been reported to a credit agency before by you all. Please note, what happened to customer loyalty — I am a Circle Four Member? Apparently Capital One has none. As a result, please take my name off your mailing list and note that I will be paying off my account but not buying anything more. Alice Roess
I just started my own personal training business, I wanted to know if I can leave some of my cards at the Natick MA store?
Price adjustment credit was issued on June 29th and I was told by NM it will take up to 10 business days to show up on my PayPal account. Hmmmm… Well, fast forward, July 17th and no credit as of today. I emailed NM customer service and they told me to “follow up with PayPal” to confirm refund. Talked to PayPal, no credit has been issued…it takes only 10 seconds to show up in my account once it is issued by another party. Question is, why does it take NM 10 days to issue credit and secondly, where is it? I emailed NM again asking to double check the account they supposedly issued credit to…no response so far…is it common? And is it a typical procedure? Another lost customer.
We heard thru FB how rude your company was to this lady and defrauding her about paying $250 for a cookie recipe. We will never spend money with your company again. BOYCOTT Nieman Marcus.
FB people Boycott this company.
They are rude, a cheat and have no business working with people.
Good bye Nieman Marcus. I
I always have great experience @Neiman Marcus Garden City, today I have the WORST EXPERIENCE EVER.
I purchased a Valentino shoes that was on sale few month ago for my son’s wedding. I love the shoes but I found another shoes that will fit better with my dress. I went yesterday to NM Garden City to return it and exchange it for an Saint Laurent bag. The sales person was amazing and helped with my transaction. I went home and I was thinking of the shoes, and I decided I can wear it for another occasion. I went back today, first I checked the shoes department and was told to check the women’s bag department because they didn’t have it. I checked that department and the sales associate was helpful and looked in the back to find it. I was so happy but my excitement went away when the manager says that I can purchase it back but I have to pay the store price not the online price and she told me that was a policy and she have to adhere it. also, she accuse me of returning the product to get the sale price in front of other employee and customers. that was very embarrassing. I asked if I can speak with a manager and was told by her that she was the only manager that working today but she said you can go to customer service. I went up to second floor to speak with the customer service rep who just received a call from the manager who didn’t know she was on a speaker and told the rep to tell me about the policy.
I left very angry, I even went home and returned the bag.
The handbag department manager should get a training on how to maintain and retain a paid customer.
I will never shop in that store ever again
I will never shop at a Neiman Marcus again. I had the most unbelievable experience at the Orlando, FL store. I was returning products I had purchased five days ago,never even took them out of the bag and they would not take them back. The saleswoman, who did not have a name tag on was so rude and I asked to speak to a manager. Well lucky me, I got James(mind you I only know his name because I asked), he too had no name tag on. Guess they feel they are to good for customers to know who’s money they are taking. He was beyond rude and talked down to me trying to make me feel not only stupid, but wrong. He did it in front of the BA, I honestly felt like I was on a witness stand. I think I would have been embarrassed, but had no need as I was the only customer on the whole first floor!
I would like to add that every time I am in that store there are hardly any customers, now I understand why! I informed them that I would agree to do a exchange for something I can use, but that was a ‘No’. Really James, your store needs all the sales it can get! I would also like to point out that every time I have shopped there the BA’s are always talking to each other and ignoring the customers. James was in over his head and called for back up and that is when I was again put in front of an other department manager, his name is Jon Huddleston. So now it’s three against one! He introduced himself as one of the store managers. And yes at this point they had worn me down and I left, but not before him giving me his card. It was a bully situation at this store and they took much pride in being the bullies. What ever happen to ‘the customer is always right’? It seems to me they don’t care about the customer at all. The only highlight of the worst shopping experience I have ever had is this. When I got to my car and went to put Jon’s card away I read exactly the position Jon is at the store. He is a department manager at The Man’s Store. So on top of the three of them being rude, they lie. Him introducing himself as one of the store mangers was just wishful thinking on his part. I must say at least that gave me a good reason to LOL!
I have been shopping at Neiman Marcus for years, but won’t be able to continue. After finding off the rack shirts that fit correctly, your trim fit dress shirts, I started buying dozens, as I began losing weight.
Since the beginning of the year, all thirty-five Neiman Marcus trim fit dress shirts I have purchased, have had the buttons falling apart and breaking. This hadn’t ever happened before.
I spoke with my cleaner, who showed me that the buttons used, while very pretty, have a deeper indentation, and are less structurally stable. Only my Neiman Marcus dress shirts had buttons breaking apart and falling off.
My dry cleaner had shown me that the the other shirts I’ve brought have none of the problems of breaking buttons associated with the Neiman Marcus shirts.
I just called executive customer service, speaking with Angelia, who offered me $7 per shirt.
To bring all 35 shirts to my tailor and have them change out the 13-15 buttons per shirt, will cost $2 per button, $30 per shirt.
I’ve asked to escalate the claim, and Agelia tells me her boss, Vicki, will review and contact me Monday.
I’ll wait until Monday for a call back, and hope that Neiman Marcus will make this right.
Mark
Dear Madame/Sir,
Earlier this month I purchased a pair of shoes from your organization in Garden City New York. The shoes were for a wedding and I, was extremely excited.
I wore the shoes to a wedding. I explained to the sales person (Sherri) that the shoes were for a wedding. While at the store, I tried on the shoes, however, my size was unavailable. Sherri had my size in the shoes delivered to my home on the following day. I walked in the shoes in the house on my carpet and felt they were a bit snug, but the wedding was around the corner and I felt they would be fine. However, I wore the shoes to the wedding.I was so extremely miserable, that I had to remove the shoes and go home to replace them. I could not wear the shoes even for an hour.
The worst part is that I had to duck out of the venue and get a pair of shoes. It was inconvenient as I was the Matron of Honor at the wedding. I was so disappointed. I loved the shoes but they were not for me.
I immediately called Sherri (my salesperson) the following week to tell her that the shoes were miserably small.I explained to Sherri that I was miserable and that the shoes were extremely uncomfortable. As a repeat customer, and a loyal customer, I expected some type of compensation. Sherri suggested that I have the shoes stretched. She suggested that I go to a shoe shop and have them stretch the shoes. She explained since I had worn the shoes, there was no compensation available to me.
Feeling uncomfortable with that solution, I returned the shoes to the Nieman Marcus that I had purchased the shoes from. I did not want to alter the shoes on my own without getting directions from the store.
I was then told that the shoes would be stretched by the store, but it would take 6 weeks, most of the summer months that the shoes were purchased to wear.
I then spoke to the manager Tara, and explained that i was so unhappy with the fit of the shoe. I explained that although I sat most of the evening, I had to leave the venue to remove the shoes. I was completely dissatisfied with the fit and feel of the shoe.
Tara then proceed to explain that you do not take shoes back that have been worn. I do understand that you have company policy, but to pay $1000.00 for a pair of shoes that you cannot use, and be told that the store has no form of compensation, seems a bit unreasonable for a luxury store.
I will never purchase another pair of shoes from your organization. I know for a fact that you can write off the thousand dollars and it would never affect your organization.
I am extremely disappointed in your policy. You have lost a loyal customer.
I have had this experience on one other occasion with Saks Fifth Ave. They were ready to compensate and and show how much the appreciate repeat customer business. Never was I so appalled that you would not offer any customer solution or appreciation for a loyal customer.
I look forward to hearing from you.
My shoes are in your Garden City store – Repair number 1039095821
I ordered a pair of shoes for my daughter on March 30th to wear to a wedding this Friday and when i got sent the tracking info the estimated delivery was April 5. i was tracking the package closely because i had the same issue happen last time when the package took forever to arrive and now when i checked the tracking said Saturday April 8th.
I am beyond disappointed because i ordered a $200 shoes that wont even arrive on time to be worn for a special occasion like this. When i called Fedex they said that Neiman Marcus uses a cheap way to send packages and instead arriving with Fedex is coming with regular USPS mail.
We are loyal costumers my husband and i spend a lot of money at Neiman Marcus and i cant even get an order on time???!!!. I called and one of your customer service reps and they seemed incompetent to answer or hep me with anything and they had no idea what to do or say and just said I am sorry?! That’t not enough now i have to go last min and spend more money to get second option to what i thought i already had that part taken care of. I am so pissed and disappointed and i am gonna spend my money elsewhere from now on, it a shame that a big company like this can’t get their shipping in order!
My order is WN9143449503 and i so regret shopping with you guys because just added unnecessary stress and unpleasant shopping experience!
Thanks for nothing
In the past 20 years I’ve had pleasant shopping experiences at Neiman’s –Well today was the WORST experience of customer service In Washington DC.
Wow ,another great decision by management ,online shopping killing you guys ,and involve in politics .Employees will go home with negative commission .
Fantastic job on dropping Ivanka Trump. I applaud you for doing so.
Now if you can end the employment of your associate in your Willowbend Plano location, Marina Arcana, I can resume shopping at your store again. She is absolutely atrocious and does not need to be near customers
As a charge customer for over 20 years, I applaud you for dropping the Trump brand. Supporting a president who has no respect for others, taking advantage of the federal govt. e.g., using the Secret Service to protect them while they are attending to their private businesses is outrageous! Glad you stood up to, “the bully!”
Will continue to enjoy shopping at Neimans.
YOU’RE RUINING YOUR REPUTATION AS A TRUE BLUE AMERICAN COMPANY WHICH MAY RUIN YOUR BOTTOM LINE IN THE LONG RUN. DROPPING HER GORGEOUS LINE DUE TO TRUMPS IMMIGRATION BANS/POLICIES IS NOT POLITICALLY CORRECT BY ANY STRETCH OF THE IMAGINATION. SURE , IT HURTS SOME AT FIRST BUT GIVING IN IS NOT THE ANSWER IF YOU’RE A TOUGH AMERICAN COMPANY. TRUE BLUE’S WILL HANG WITH YOU AS LONG AS NEED BE, COME ON , YOU CAN HANG TOUGH, YOU’RE AMERICAN AND THAT’S WHAT AMERICANS DO, YOU CAN DO IT TOO
You lost any of my future business by dropping the Ivanka Trump line!
Ahhh, so sad to hear that NM caved in to this unhinged group.
Why are they not celebrating this accomplished woman instead of trying to destroy her???
So very typical of liberals—they are tolerant only when you agree with them.
Such hypocrites!!!
I have been a long time NM shopper—in fact I just received an order ($3,500 plus) which will be going back immediately—my husband spent close to $10,000 at NM this past Christmas, I’m going to try my best to return much of that as well.
I will be cutting up my NM CC & cancelling my incircle account.
You should of stuck with the retail business & not entered the political world (not a good mix!).
The time has come for us to part ways—so long my friend—time for me to “grab my wallet” & shop elsewhere.
Excellent! You wrote so beautifully I wouldn’t have changed a word. I too, long time NM customer and won’t step into their store(s) again.
Politics does not become NM. Their bottom line will be a wake up call.
Since you are no longer carrying Ivanka Trump line, I will no longer be shopping at your store. Since when does social media and Grab Your Wallet campaign make your decision? I bet the woman from Grab Your Wallet has never step foot in your store. What happen to woman empowerment? It a sad time when women are out to destroy other woman.
I am writing this note with so much regret, you cannot imagine. I have been a customer at your San Diego store for many years. I have spent thousands of dollars and had nothing but great shopping experiences over those years. I am absolutely shocked and utterly disgusted that Neiman Marcus as a corporation, would decide to drop Ivanka Trump’s line from your stores. I don’t believe, for one moment, that it had anything to do with poor sales. It is a sickeningly transparent swipe at President Trump, using his daughter. Ivanka Trump is a talented, accomplished, intelligent female entrepreneur. She is in every way, the best American success story I can think of. Up until recently, I would have thought she would be the ideal representative of the highest quality department store in the entire United States.
What you did is petty, UnAmerican and cowardly. You have turned your back on all of your loyal customers and have bowed to the pressure of a group of loud, angry, unhinged women that march around wearing genitalia on their heads. Is that REALLY who you want to entrust your legacy?? I will never feel the same. I can’t even walk into your store.
Well said Cookie!!!??
Attn: CEO Karen Katz
I am appalled at your pulling Ivanka’s line. I am an intelligent, professional woman, and I, as a consumer can decide for myself if I want to buy or boycott a product. I do not need your cowardice corporate executives, who are afraid of political backlash, deciding that for me. What an insult!. Ivanka is the epitome of a successful role model for American women. She is her own brand and should not be lumped in with politics and her father. I can’t imagine you would have dared do this with one of Obama’s daughters. So, as a consumer I will be doing business with a company that is not a bunch of cowards and liberal leftists.
Sorry Neiman’s but my family and I will no longer buy anything from you since you’ve decided to drop Ivanka Trump’s merchandise. I didn’t expect to see a company of your long standing stature become a hateful place to shop. Good bye!
I am also extremely dissappointed that neiman marcus is choosing to be political by dropping Ivanka Trump…I will no longer patronize any of your stores you can keep your political views and I will spend my money elsewhere.
Disappointed in your display of political bias. I wonder how compromised you are in selecting vendors and the quality of merchandise you select and represent to your Neiman Marcus customers.
I grew up in Dallas going to the downtown NM for lunch and fashion shows on Saturdays. I have shopped almost exclusively at NM and Horchow for years. I will not shop at your stores again. I am cutting up my credit card and unsubscribing from your email lists.
You choose to be polictical…you choose to lose half of your clientele.
So bye, bye.
I am truly disappointed on your decision on cancelling Ivanka Trumps line. This shows that you only care to please the part of the country that does not support the office of the President. What about the other part of the country that supports and respects the office of the President. I cannot believe that Neiman Marcus got involved in this political nonsense. This act on your part was an act of cowardice and selfishness. You made it quite clear that my business and the business of my family and friends mean nothing to you. So therefore you have lost my business and many others. Please do not insult me by writing back and expressing to me that her sales went down so you had to drop her line. Say it like it is that you are afraid of the political hacks.
Because of your political decision to drop Ivanka Trumps line, I regret that I can no longer brink myself to support any of your product lines. I am not with a political hate group and stand on my own in this decision with my own words. The family of our President is off limits and your surprising decision has shown that you give in too easy to any descent. You misjudged your real customer base . I hope that you will see that the boycotts are planned by those that don’t actually shop your higher priced lines and many from An organized group that is telling them who to call and write and even what to say. Again, I am your actual customer.
There is another set of views on this NM seems to have missed…
townhall.com/columnists/katiepavlich/2017/02/09/ivanka-trump-n2283322
I think your actions regarding Trump’s daughter are deplorable!! You are ruining a woman’s career because of her father? I know you have other brands made in China. It’s companies like yours that are creating diversity in this country. Should have stayed out of politics and stuck to your business. I will never buy from you again!!
Re termination of Ivanka Trump’s line. I live in Westchester County, NY and frequented Neiman Marcus on Maple Avenue regularly. I will never patronize Neiman Marcus again, and will urge all of my family and friends not to do so. Half of the country supported the President, and why Neiman Marcus would alienate over 63,000,000 voters (and their families) due to pressure from people who can’t afford to shop at Neiman Marcus is beyond me.
When I heard Nordstrom’s had dropped Ivanka Trump’s line I thought oh well I’ll just shop at Neiman’s. Then I heard you had also bowed to political pressure and done the same thing. Well now I will be saying goodby to you, disappointed that you have become political – i don’t feel this was a wise move on your part.
I agree with all the comments you been receiving. Shame on you Neiman Marcus, you just lost a good costumer, we will take our business elsewhere. Hope you and all your left wing stores will go broke, that is what you deserve. What did Ivanka Trump ever did to you? All you democrats lost your minds. Don’t any of you care about this country?? You will when you go under.
I support our President. I love the Ivanka line of products but because of your company’s political interference and cow towing with the liberals, I will no longer support your stores with my business.
REPLY
Having been a loyal Neimans customer and card holder since the 70’s I’m sad to say I have made my last purchase. I cannot believe you have stooped to the level of the main stream media at left coast liberals and decided to play politics. And after reading all of the comments it looks like I’m not alone. Good luck with your sales because from the looks of most of the protesters they don’t shop at Neimans.
YOU DISCRIMINATE AGAINST A ROLE MODEL OF A LADY LIKE IVANKA TRUMP, WE WILL MAKE SURE AND NOT SHOP WITH YOU. MY MOMMA TOOK ME IN YOUR STORES WHEN I WAS A SMALL GIRL AND WE LIVED IN IT. WE WOULD GO TO THE GALLERIA EVERY WEEKEND, I WOULD SKATE AND THEN OFF TO NEIMANS WE WOULD GO TO SHOP. THAT WAS 1969 OR 1970, AND IT HAD CONTINUED THROUGH MY ADULT LIFE AND WITH MY CHILDREN BUT UP IN FRISCO TEXAS AREA. NO LONGER WILL I GIVE YOU A DIME. WE HAVE CONTACTED EVERY FAMILY MEMBER, ON YOUR STAND SO WE WILL MAKE OURS. I want you to know I am a democrat, a woman, and I am not supporting your choice. See I am a woman who supports ALL WOMEN. I see Ivanka and see a role model for my daughters espec my 9 year old. I think wow she never drank or did drugs, doesnt curse or slut around, yeah I said it. She is a mother, a wife, a daughter a business woman, a kind heart and more. AND YOU WANT TO TRASH HER BECAUSEYOU ARE MAD HER DADDY MADE PRESIDENT. THIS IS WHY SO MANY OF US ARE ASHAMED OF THE DEMOCRATIC PARTY RIGHT NOW. THERE IS NO INCLUSIVE, NO ITS INCLUSIVE IF YOU BELIEVE LIKE ME., isnt that what my parent marched against in the 60;s/ WE ARE TO SUPPORT ALL. So let me see if Madonna gets half nekid and humps a guy on stage or sticks her tongue down some girls mouth and she gets to adopt kids so they will have destroyed lives, but SOMEONE LIKE IVANKA WHO HAS DONE ALL THINGS RIGHT YOU WANT TO GET RID OF HER LINE????? ok so we see where you stand. we fight for vulgar rights but not WOMEN IN BUSINESS rights. by the way how many people you putting out of work because of your childish stupidity. I HOPE ALL THAT READ WILL PLS PLS PULL YOUR SUPPORT FOR THESE STORES WHO TOOK SO MANY JOBS FROM SO MANY PEOPLE WHO WORKED WITH THE IVANKA LINE. remember too she did nothing wrong,, THEY HATE HER DADDY so as childish as they are, they will hurt him by hurting his child. THAT IS THE DEMOCRATIC WAY NOW????? WOW , YOU ARE SICK PEOPLE. Wish I had known this sooner!
Having been a loyal Neimans customer and card holder since the 70’s I’m sad to say I have made my last purchase. I cannot believe you have stooped to the level of the main stream media at left coast liberals and decided to play politics. And after reading all of the comments it looks like I’m not alone. Good luck with your sales because from the looks of most of the protesters they don’t shop at Neimans.
You can add me to the growing list of people who will never set foot in one of your stores again. You chose to make this a political fight. Remember, half the country voted for Mr. Trump, and I’m sickened that you chose to take it out on Ivanka, who has shown nothing but grace and class throughout this whole ordeal, which is what I thought Neiman Marcus’ image was supposed to portray. you will never convince me that it was because her line wasn’t selling. She wears her own brand and she looks stunning in her designs as would the average woman. big mistake.
I’m sorry that the company is so spineless that it chose to cave to the liberal left.
Despite your management team’s personal political beliefs, it is insulting to ALL your customers to base your business decisions on your politics. If you were dropping the Ivanka Trump clothing line based on poor quality or insufficient sales, that would be understandable, but to eliminate her from your stores based on the fact that she is President Trump’s daughter is a questionable decision. I have been a cash customer at Neiman’s. I will be a customer no longer.
I, too, am a Neiman Marcus customer. However, I am writing to say thank you.
As I watch corporations all around the US take a stand for love, not hate, I am very proud.
Your decision to no longer carry the Ivanka Trump lines is economically driven, of course. Nonetheless, we are literally a nation of immigrants, and I thank you for your chosen timing.
I hope you will hear my thank you as loudly as the anger from others.
Martha Wehrenberg
This Martha Wehrenberg person misses so much of the reality in life. Ivanka Trump is the Daughter of the President and should not be harassed by these crazy liberals. It makes no sense to take your liberal loss out on her. She has nothing to do with your hate /love crap stand. You and NM are too narrow minded, hateful and angry to see right from wrong. Too funny also that Wehrenberg is Jewish and the dumb dems are not supporters of jews. Ask Israel.
NM will suffer and they deserve it.
It is unbelievable what the liberals are doing in our country. Stupid NM . You just blew it.
I am very disappointed in your store for cowering to the Democrats. This is America and we are allowed to voice our opinion. We should not be afraid of anyone threatening our beliefs. They call our President a XXXX COMMUNIST. Look who is practicing those beliefs. Therefore, I will never spend a dime in your store again. I feel sorry for your employees because they are going to lose their jobs because of your stupidity.
Your decision to drop the Ivanka Trump jewelry line has caused me to drop your store and your corporation associates. Shame on you for stooping to political pressures!!!
Thank you for dropping Ivanka. Stand strong against discrimination, nepotism, antagonistic behaviors.
To the management of NM,
While it’s clear you are Democrats, it’s unfortunate you bring your political beliefs to your profession. You fail to see your customers come from all backgrounds and beliefs. By your decision to make a political statement and remove the Ivanka Trump line based only on politics, you have lost me and many others as customers. While in the past I laughed when our town called your store “Needless Markup,” your latest move is hardly laughable and quite a sad commentary on your poor management decisions.
I am truly disappointed on your decision on cancelling Ivanka Trumps line. This shows that you only care to please the part of the country that does not support the office of President. What about the other part of the country that supports and respects the office of the President. I cannot believe that Neiman Marcus got involved in this political nonsense. This act on your part was an act of cowardness and selfishness. You made it quite clear that my business and the business of my family and friends mean nothing to you. So therefore you have lost my business and many others. Please do not insult me by writing back and expressing to me that her sales went so you had to drop her. Say it like it is that you are afraid of the political hacks.
I hope all companies including your’s goes bankrupt due to your poor decision to not be neutral in politics.
AMEN
I think that the bottom line why the Ivanka collection was dropped , is because its not selling so well , and yes her father is making a mess out there by instegating everyone
He should start showing us what is more important ,like building a new economy , growing new jobs and a new health care system that is reasonable for evrybody
Neiman Marcus has so many great brands and products that I’m sure you can find and be happy with.
Remember Neiman Marcus is the top luxury department store in the US !
They will if Trump keeps lining his pockets.
Appalling political statements via dropping clothing lines to appease individuals who can not accept diversity of thought is in opposition to American principles. No more shopping at NM!
Neiman Marcus is supposed to be a department store availing products to the general public. So very disappointed that you have chosen to only cater to a select class of political people.
John and I have had a Neimans credit card since 1978. Today I will cut it up and mail it back with a letter stating how unhappy we are with your decision to drop the Ivanka Trump line of jewelry. Your official stand is that there are productivity concerns. No one with any brains is buying that. We know it is purely political. I believe Grab Your Wallet has threatened a boycott. So you caved. What a disappointment that is. Perhaps if enough of us complain you will change your mind. If not then you’ve just lost a customer of 39 years. Remember, we’re not stupid. We know it’s a political statement. It has nothing to do with slow sales.
I am extremely disappointed to learn you are anti Trump and making a political decision to drop Ivanka Trump product. I have been a long time customer and I am flabbergasted that you would intentionally alienate the 60+ million Trump voters, and wonder if you are now also incurring potential liability if your business continues to tank, as a result of your incompetant analysis. Do you imagine that 60+ million Trump voters will continue to patronize Neiman Marcus?
NM you haven’t just joined a ban of Ivanka Trump but also banned your customers. My grandmother shopped in Dallas when you had one store. Now there are three generations of NM shoppers behind her that will no longer enter a NM store or website. Ivanka Trump is the image I want the young women in my family to see in this country. They don’t have look like her but see what hard work, education, grace under pressure, kindeness, real inclusion and exemplary behavior looks like. I have never read or heard of one unkind word Ms Trump has said. She has shown grace and concern for others. She is willing to serve and try to help others in this country.I will gladly hold her up as a role model for young women. I will now hold NM up as an example of a business that doesn’t walk its ethical standards talk. NM has always been the exclusive shopping experience. I loved everything about your store. Every employee is wonderful, best customer service, one of a kind Christmas season and best lunch spot in the Galleria. But I can live without it!
Neman Marcus has made a huge mistake by playing politics and removing the Ivanka Trump line. My family will never shop or even step foot in your stores or any affiliates ever again. You have made a terrible business decision. Shame on you for being bullied and not standing strong for ALL Women. Ivanka Trump is a fabulous roll model for all women. Shame on Nieman Marcus.
I will NEVER shop Neiman Marcus again……And I was just about to buy my seasonal pricy Celine shoes. I probably only buy 5 or 6 pieces yearly ( which adds up to nearly $5-$6,000 ). Goodbye…Narrow minded fools. Dumping Ivanka Trump has insulted me.
As a FREE SPIRIT, ain’t nuthin’ free about that!
I will not shop at Nieman Marcus again. Dropping Ivanka Trump’s line for political reasons is as un-American as you can get!
The large retailers are dying and with management like yours it’s no wonder.
You don’t read these comments, do you?
Well isn’t that rich.. Neiman Marcus has decided what, we the consumers, should and should not purchase by dropping the Ivanka Trump line. I have ordered over $800. worth of product in the past week, one item delivered today, the others are in transit. Hey guess what Nieman Marcus everything is going back!! We the people have spoke and apparently you can not hear us… I will never shop Neiman Marcus again.. Furthermore quite disturbing to have you have been “outed” as a huge H1B visa addict. Shameful.. Hey Nieman Marcus I bet you can hear us now!
Given the ridiculous behavior surrounding so many corporate entities across the country, I cannot say that I was shocked to hear the Neiman Marcus is pulling the Ivanka Trump brand from its selves. I am utterly disappointed that you would turn a well-established business into a politicized organization. I will no longer be shopping in your stores!
Since Neiman Marcus has decided to become involved in politics and jump on the”Political Discrimination Bandwagon” by no longer selling IVANKA TRUMP BRAND, I will No Longer be shopping at your stores & I will be cancelling my Neiman credit card. Shame On You!! NM should be selling retail merchandise and NOT Pandering to ANY groups of protestors who feel the need to Drag Politics into everything the American people do. It’s a sad day in the USA when businesses allow this kind of manipulative behavior to dictate what they can or cannot sell. I’ll spend my money elsewhere.
Neiman Marcus made a corporate political statement by dropping Ivanka Trump’s product line. Had Neiman Marcus policy makers kept personal political views and preferences diplomatically neutral and simply sold product, we as a family would have continued to shop at Neiman Marcus. But Neiman Marcus has drawn a line in the sand and decided to marginalize it’s customer base. Our response will be to personally boycott Neiman Marcus.
Please keep your personal political beliefs and agenda out of corporate decisions.
Once more a company that doesn’t educate themselves before caving in. Ivanka Trump supports women’s TRUE issues. Done with your company, never liked your sales associates who always were judging customers pocket books. You chose to try and punish a smart and hardworking woman because of politics.
THAT IS WHAT OFFENDED ME, if she was trashing people or doing something wrong go for it, but she is the classiest there is, and a role model of what a good company is. THEY PUT INNOCENT PEOPLE OUT OF WORK FOR THEIR POLITICAL ATTACK ON HER DADDY, sick just sick
Your taking a political stand against Trump through Ivanka Trump has finally helped me control my wife’s compulsive shopping. She spends thousands of dollars a year at your store. Now she will no longer shop at your stores because of your political stand. Stick to retail, not corporate bullying. Stop pandering to liberals. We will hit you where it hurts, in your bottom line.
So now Neiman Marcus is selling left wing Democratic liberal politics instead of offering me a choice of clothing. They LOST in November and now you have LOST with your radical decision to appease immature, childish people incapable of accepting reality, and you joined
with them. Illogical to remove Ivanka’s line of clothing because of political pressure. Don’t insult us with your lame reasons for dropping the clothing, just state you don;t have the decency and intestinal fortitude to do what is right for ALL your customers. I won’t be one anymore. Your decision is Shameful, Irritating and , in fact, un-American . I want Ivanka’s
clothing line at your store and they don;t. So why the hostile anti-Republican vote to drop the line? Might all of corporate just possibly be Democrats playing in the sand box who didn’t get their way in the election???
I have been an online shopper of Nieman Marcus for many years. Please know due to your political statement to discontinue carrying the Ivanka Trump line I will no longer order from your company.
It’s unfortunate that this decision was so blatantly made due to the political climate. Your politics are not important to me but I’m sure my shopping is important to you. If you caved from pressure to cancel the line then maybe you should get a backbone and support capitalism and remain neutral on all ends.
Very bad decision for business growth!
Dear Neiman Marcus Group,
I have been a client for many years enjoying a personal shopper/ fashion, home products, make-up, jewelry, shoes, coats and so on. I will be sad to leave the employees that I know so well who are like family.
Your decision to cancel Ivanka Trump’s line for political reasons is despicable. You have no right to do this. She is a remarkable woman who helps all other women and often those in need. She is a mother who has worked very hard. I have bought her classic coats, dresses, shoes and bags.
Caving into political bullies is un-American. She has done nothing wrong. Her father has been elected President of the US and you should respect both Ivanka and the President of the US. I will be cancelling my credit card and unless you rescind your deletion of Ivanka’s line my family and I will no longer grace your stores.
As a writer and presenter I will make it clear to all of my clients, venues, magazines, social media and constituents that your decision to cave in to politics is a poor one. I remain quite disappointed in your disappointing choice.
Here! Here! Lovely Lauren in Shoes ,Boston…who has gone above and beyond to find the shoes I have wanted and has remembered my name ! ? Hally, the dashing salesman in Brunello Cucinelli…….I will miss Your thoughtfulness and spirit.
But, sorry, I will not/cannot support clothed minds ( Pun!)
I am so very disappointed in your recent actions regarding the Ivanka Trump line of apparel. This young woman has done what you “progressives” pretend to admire – going out into the business world and making it as a woman! I doubt you are even capable of recognizing the hypocrisy of your action. I am of course cancelling my account, and will make it my business to contact each of my associates, friends and family members to encourage them to do likewise, although it is more than likely they have already taken action against your childish hissy-fit. I wonder if you didn’t realize the whirlwind you would set upon your company, or, conversely, if you knew and simply didn’t.care about insulting customers in half the country. Pick your poison – stupid or reckless – ,your call!!
That you would withhold such an amazing line – Ivanka Trumps- from consumers because of your political beliefs shows just how much you care about your customers. You don’t.
~ Well said!
How foolish. If you will not sell merchandise from designers who disagree with your political leanings, than I assume you will not accept money from those customers with
differing politics as well. You lost another customer. The silent majority must speak up
and stop this madness.
To Whom It May Concern:
Your dropping Ivanka Trump’s clothing line is wrong in SO MANY ways. (I always thought attacking a politician’s children was “off-limits”… apparently not at Neiman-Marcus.)
So now Baron has been called a “homeschool shooter”, Melania “can’t speak English” (incidentally, she speaks five languages), and Ivanka’s clothing line has been dropped by Neiman-Marcus (and also Nordstrom’s).
Guess what, guys, Neiman-Marcus will never see another dime from me or my family again. Further, I will inform every person that I know of Neiman-Marcus’s “DEPLORABLE” politically-motivated policy. Subsequently, it will be interesting to see how your business survives after losing customers who do not want political agendas shoved down their throats.
What are you thinking??? Or are you?
You have proven yourself un-American by taking a political stand as a corporate entity. You have lost my business and I plan to mass email this to all of my contacts. It is so unfortunate.
dmalouly at gmail.com
I am very disappointed that Nieman Marcus believes that it is in their best interest to make a political statement that would alienate a large group of their customers.
You just lost this longtime customer who had made a significant bcontribution to your profits.
Very disappointed with your decision to drop Ivanka’s line of products. Not sure why you want to get into politics. Trust me, those paid for protesters were not, are not, will not be your customers, but you just lost a group of us, loyal customers. Shopping at Saks Fifth now.
I’ll be closing my InCircle account tomorrow. Though a long-time customer, I’m disgusted that you would buckle under political pressure as if this young woman is some kind of public enemy.
Why in the world you even have to go political speaks volumes. So I’m speaking too….with my consumer spending.
Very small minded leadership…..
What a disgrace to drop Ivanka Trump’s line. It’s sad that your organization is catering to the radicals who have their own pathetic objectives, none of which are helpful to our great nation. We have a dedicated president, who wants to ensure our safety and improve the quality of life in the USA. You should stay out of politics.
I am disappointed that Nieman Marcus has made the political decision to drop the Ivanka Trump jewelry line; thus, caving to the leftists. I will be boycotting your store and will encourage others to do so.
I am a long-time customer and cardholder and I appreciate your decision to drop a Ivanka Trump’s line. The quality of her clothing line does not hold up to the other products that Neiman Marcus carries in its stores. After she blatantly stole designs from Altazurra and other designers, it is nice to see Neimans finally taking a stand. I doubt it will affect your business as many popular fashion bloggers rarely wear or promote her products.
Please reconsider your decision to drop the Ivanka Trump line. The welfare liberals are not your patrons. The responsible, employed conservatives are your target, and we are watching.
I am very disappointed that you have made the decision of dropping the Trump brand. You are a retail store, not a political organization. My husband and I have decided to drop you…..No more shopping at Nieman Marcus!
Thank you.
I have been a long-time customer of Neiman Marcus and appreciate and admire the decision made by your management to no longer carry Ivanka Trump items. This clearly was a difficult and unprecedented decision due to the huge political implications. Many of us strongly believed that the choice to carry her line, rightly or wrongly, made a strong political statement. Just wanted to let you know that I will be shopping much more at Neiman due to your courageous stand.
Much appreciation from a great number of your customers.
To begin with, I am not a Trump supporter. I voted for Hillary Clinton. However, I find Neiman Marcus’ decision to pull Ivanka Trump’s line from their site extremely distasteful. This decision may appease Democrat’s, but it is dangerous and discriminatory to cave in to enraged, and quite frankly, unreasonable and delusion radical liberals. I have many wealthy friends, Republicans, who may not protest audibly but, believe me, they will no longer support Neiman Marcus. If your corporation makes decisions based on pressure in the political forum, I believe there will be and should be backlash to Neiman’s. I live in walking distance to Neiman Marcus in Beverly Hills, and I visit the stores multiple times a week. Unfortunately, I will need to take my business elsewhere.
Just wanted you to know how disappointed I am that you have dropped Ivanka Trump’s line. I justed received a sale catalog in the mail which I promptly dropped in the trash and unscribed my email address.
Disappointed ex-shopper
I am a longtime customer of Horchow. But I can tell you that unfortunately, I will be unable to do business with any of your companies because you support the Trump Family. If at a time you decide to drop their brand from your stores, I will happily return as a customer. Please communicate my feedback to your management, board and investors.
I cannot tell you how disappointed I am in Neiman’s decision to stop carrying Ivanka Trump’s merchandise. I would hope your company would be above caving into making company policy based on some groups political agenda. The fact that you would make this decision and offend over half of your customers leaves me no other choice but to never shop there again. I have always loved your customer service and beautiful stores and would hope you would rethink your decision and stay out of the political fray.
Very disappointing that ypu have stopped carrying Ivanka Trump line .
Buisness should stick to buisness not politics and discrimination .
No longer a customer !
The woman’s March group you have caved to used vulgar language , rants that were incoherent opinion laced with sick sexual comments ! All done in the presence of children .
The woman were vulgar in front of children ! Is this what Neiman s supports!
Perhaps you should review your stance! Hard to believe you’d support such ! Signs and vulgar language in front of children !!! SAD,,,
I am very disappointed to see that you’ve removed the Ivanka Trump brand from your stores. I’ve shopped extensively at NM for years, but will no longer do so. Your purveyors and designers have a wide variety of political and philosophical viewpoints, and most manufacture their products outside of the USA. Why did you single out this brand? I can obtain just about anything I need or want from other retailers or online sources, which is what I will be doing.
Very disheartened that your company would cut Ivanka Trump’s clothing line. I guess intolerance is now our national pass time.
I will no longer shop in your stores due to your political stance. F U libtards
I am very disappointed in you for dropping Ivanka Trump’s clothing and shoe line. The fact that you would cave is so sad. You should separate business from politics. Her apparel line has nothing to do with her Father. I just placed an order online for other items and will be returning them to our local store. Too bad.
Shame on you for eliminating Ivanka Trump’s line. Used to enjoy NM catalog, bought things from you years ago, but now that you’ve become political, AND rude to the President’s daughter, I’m through supporting your store. Become political – loose. Lyn
I am disgusted that your company is showing political bias towards Ivanka Trump. I will no longer shop at your store and will be sure all my Facebook friends boycott you too. I sincerely hope you are greatly impacted negatively for your stupidity.
Thank you Nieman Marcus for cutting Ivanka’s line. Not only is it offensive thatshe sits in the White House while her clothes are manufactured overseas, but her unwillingness to protect human rights makes her line Anti-American.
But not allowing one the right to free thought, free opinion, free speech IS American. Hmm. Okay hypocrite.
She doesn’t sit in the White House. She is the daughter. Other Presidents have had grown children that held jobs and had businesses, but never has anyone been treated in this way.
Ivanka Trump is very much for women and women’s rights. You are prejudiced and uninformed. You do not agree with her politics so you are trying to shut her down.
You are the Anti-American.
You are the worse American. Too angry and blinded from life’s reality. When you make a comment, you need to know what you are talking about. You are offensive! !!
Hi my name is Nichole Martineau. I work with a couple of artist one being Jo Marz. Many years ago she sold her Jeweled Bibles to Neiman Marcus. I would like to find out who the right buyer would be that would be interested in our product. Our site is demartineau.com
Thanks for your time
Nichole
Something is incorrect in your web page. It will not allow the internet to stay connected to your on line catalogue or to move on in trimly manner. I have become frustrated that I now as I wait for ordinary connections to get back to the page I just left, to investigate further the article of interest, I have about minute and half wait. That is so frusta rating, that I get up and walk on my treadmill while waiting. So my anger at your web page is helping my control frustration of viewing your email cataloge.
Admire your buyers, they doing a great job.. but the tech or IT department needs to investigate, why the internet, ( primary google is responding to your web page this very award and backward way.. Good Luck hope you can fix this Jeannie M. Hix
I would like for Neiman Marcus to carry Ellery. The clothing is very nice. I love the jeans Hysteria. The company is out of Australia. Still looking for my shoes Givenchy Maremma Sling back in size 11. I was told the company was not going to cut the shoe anymore. I sure hope Raven from the Executive Offices can find it. Located it in Walnut Creek through computer system can not find in the store. Still waiting.
This company is the worst….seems they can’t process a return and issue a virtual credit in one transaction…Here is part of a transcript that took 50 minutes
Katrina Broadnax-Dirden: One moment please while I research this for you.
Christine Sylvester: Your the 3rd person to research this for me. The virtual credit has not been issued and I’m the one that has been on top of this…Why is that?
Katrina Broadnax-Dirden: I am going to provide you your gift card information.
Christine Sylvester: When?
Katrina Broadnax-Dirden: Give me a moment
Christine Sylvester: I have been on this since 14:06:51 and I still do not have any customer satisfaction.
Katrina Broadnax-Dirden: The refund is still processing. That is why you have not received, I apologize.
Christine Sylvester: still processing???? I returned the merchandise and a virtual credit should be issued – One process
Katrina Broadnax-Dirden: The gift card will process today.
Christine Sylvester: Really? This is my money that you have been holding on to. Why not just refund everything and call it a day
Christine Sylvester: I have tried to be patient….I’m done
Katrina Broadnax-Dirden: I will be more than happy to contact you back tomorrow with gift card information.
Christine Sylvester: Why not refund it now
Katrina Broadnax-Dirden: The refund has not processed.
Christine Sylvester: You need to send this to the Customer Care Executive Offices…what a hoot.
Katrina Broadnax-Dirden: I am in Customer Care Executive Services.
Christine Sylvester: And you can still not solve the problem
Katrina Broadnax-Dirden: I will be more than happy to contact you back tomorrow and provide you gift card information. The return was just processed on 5.2.16.
Christine Sylvester: No excuses – One process – not extend it for 2 or 3 days later. I assure you that once my dollar amount is used up I will tell everyone that I know how F-ed up your company is! Just send the virtual credit in a email. I’m done now!
Generations of my family have shopped at NM; We are all InCircle. I have not received poor customer service in the past many years; However for the first time I have a problem with a piece of jewelry. I truly understand unexpected and uncontrollable damage can happen to merchandise in the shipment process, returned merchandise, in-store handling and manufacture defects. However, I don’t understand poor communication which equals poor customer service. The several Customer Service agents that I finally did speak to where are all understanding and apologetic. The Customers service agents promise that there will be a resolution to my satisfaction as soon as the Customer Service Managers and/or Store Manager followed-up on their “notes” and I should get a phone call in the next 48 business hours. Well, it’s going on several weeks and no phone call; even after I called back to Customer Service stating such; Here lays the Poor Customer Service. Before I and my Family and Friends take our business elsewhere in New York City I hope I get a response and the desired resolution. I would miss NM but at this point my hope for NM’s integrity behind their merchandise and loyalty to loyal customers is dwindling.
Neiman Marcus have the worst customer service. When I called they pretended they’re interested in my calling and it didn’t go anywhere. Worst experience I went to the NM store at the Broadway Plaza Shopping Center in Walnut Creek, California looking for a pair of Rag & Bone Booties which they have in a hiding and forgotten corner, the sales woman Victoria Stonebridge was rude, cold, looked at me like i was a contagious pest she took her time to go inside their storage to look for them she came out with wrong ones, my worst nightmare is when I showed the Sales picture of another model of booties I was also looking for, she froze and was ready to trow me out the door. I’ve never being so humiliated in my entire life until today. They bought me a lesson go do my business somewhere else, where I will be treated with respect.
I can not describe my disappointment with the customer service part of this company ! I called the corporate several times and was transferred to Kathy Guzman , who I spoke with and still waiting for call back a week later ! This is amazing ! Of course what can I expect when the head of customer service doesn’t even know what customer service is!!! Good bye Neiman Marcus you lost a loyal ,multi thousand dollar customer !! Hello saks fifth I’m all your now and so are my spendings!!
Very Very Very disappointed in the online shopping. I placed an order on line and I used paypal and it stated that the charge was not going through. So I maybe thought it was paypal and I used another debit card. it still said the same thing. So, I received an email from paypal with an authorization for the amount and then I received a charge on my other debit card for the amount. I called Last Call and they said they do not have an order number and it was nothing that they could do. So now I have 2 charges and NO ORDER!!! And no one can do anythuign about it because they are authorizations holding on my account. Paypal can do nothing and Capital one can do nothing and :Last call has no freaking order! I had to call and place the order AGAIN and be charged a 3RD TIME and I was not able to use shoprunner because I could not place it on line sue to the system issues. So I asked the rep what can he do to accommodate me for the inconvenience and get it to me like shop runner was going to do in two days for free he said he cannot get it over to me in 2 days I said ok well overnight it and waive it. he said he could not do it. So I am super upset that I have paid for items THREE TIMES and the items are still sitting in my cart online but they authorized my account and no one can do anything but place a new order and charge me AGAIN!!! This is terrible and I expect much more from Last Call than this type of service and issues!!!!!!!!! This sucks and the customer service SUCKS!!!! No one can help me but they can take my money. And the banks cannot do anything about an authorization.
This was my first and last time ordering from NM online. I agree that the online service and the customer service reps do not know how to resolve customer service issues professionally. I ordered a bottle of cologne online as a gift on Apr 2. It was scheduled for delivery on Apr 14. That was perfect. Without reason, the delivery date changed to May 20. I contacted customer service to inquire. The response I got back was totally unprofessional and did not show any concern for me, the customer. Their rep blamed it on my military post office. If asked. I would have explained that we have a regular US post office on our base, USPS. I tried to explain thru another email that it will be over 50 days before I receive the gift. To that email, I did not even get a response back. For a great company like NM, I do not think they know how lousy or inexperienced their back office service reps are. For as much as we shopped there, I do not feel bad now shopping at a competitive store who will treat me with respect and value me as a customer. Just a thought, I shipped my auto from St Louis to my location in less than 45 days, but it will take me over 50 days to get a bottle of cologne from NM, Dallas. I may joke about this, but this represents a serious flaw in their business.
Good afternoon,
I purchased a pair of Christian Louboutin’s on 8-14-15 in Scottsdale, Arizona.
The heel of the right shoe looks almost cracked and the craftsmanship is extremely messy on the whole shoe itself.
When I arrived back home here in Las Vegas, Nevada, my first stop was your Fashion Show Mall location. The operations manager, Allen Foster, was extremely rude and inconsiderate towards my dilemma and told me the only thing he could do was send it to repair to get the heel repainted.
But that was not the only issue. There is no possible way he could fix the leather that was lifted & not fitted accurately. To be quite honest that shouldn’t have been an option on a brand new shoe. I was even ok with only getting a new right shoe since the left was in quality condition. He brushed me off and agreed that I now shop at Barneys New York before telling a clerk to wrap up my things and return them to me and turning his back to leave. I was astonished.
At the Scottsdale store I only tried on the left shoe before paying over $1,100.00 for the items. I did not think I needed to check the integrity of the other shoe because I have bought shoes from your store many times before and you are a very credible retailer. But this situation has very much left a sour taste in my mouth, because I feel ripped off, taken advantage of, and dismissed when I have done my part in being a loyal customer and only wanted the quality that I have paid for.
Bridgette Anguiano
Mr. Flynn,
I want to tell you what a wonderful shopping experience I had today at the Allen store.
I grew up in Dallas, I knew Mr. Stanley – and Northpark was “my store”. I remember the “old times” when the salespeople took an interest in you, were pleasant, helpful, and really took pride in their work.
Today I had that experience from Michael Shoneman! He went beyond the call of duty when I asked about a show I had seen at the Lovers Lane store. He didn’t have it- and went and called Lovers and came back and explained it was an item just for those Last Calls….
How nice and thoughtful He knew his stock for my friend who wears a narrow- and I can’t tell you great it was!!!
Thank you for having him!
Regards,
Maloree
Hello I am writting to you because I am regular customer to Neiman Marcus station in Katy tx. One morning to walked into Neiman Marcus Last Call doing my shopping like usual and all I hear is Your store manager Phillip Wilson being disrespectful rude and unprofessional. Yelling at his employees in front of customers is definitely a big no. She’s wasn’t doing anything wrong. She greet me with a warming joyful voice. Next thing you know Phillip comes and scream at her saying why are not greeting customers. After that he was telling her, she’s did a awful job in go backs and that’s scares him from making a mistake in hiring her. She’s basically were holding her tears in. I believe you guys as a company made a mistake in hiring Phillip Wilson. As a parent I will not let my daughter work for a man that’s treats their employees like “XXXXX” if you guys don’t believe me. Come to the store at Katy mills mall and asked the employees yourself.
It has been nearly one year since I was “let go” from the store at the Domain in Austin.
ON MY 63rd BIRTHDAY! I want to thank you for ruining my life. I was denied unemployment
because of lies, jealousy, possible age, possible religion. Whatever, I was WRONGLY accused and when I went to HR, one of the complaints came from a woman who SAID she owned restaurants and that did not want to lose her business. I found out after searching the internet, there were 9 people with her name between Canada, UK and the U.S. and NOT ONE owned a restaurant, let alone several, but ONE that lived NEAR Austin, WORKED at a Mexican restaurant before getting a position with the state. The stories are long, they were FALSE, I was wrongfully dismissed. I was good at what I had done since the 1970’s.
I was developing a clientele. I was on the “sales top ten board” often.
The other day I happened to walk in to sell all the little pretties I loved to sell and the saleswoman who was hired to replace me did not get here nose out of her phone. There were 4 other people looking at shoes the time I was there and not ONE had been approached.
I was “warned” by HR that if I continued with my “allegations that I was set up to be fired”, I would regret it. I did not receive any benefits (no unemployment) and have been going through my savings. I was only 8 months from being qualified to receive full retirement benefits, and only 3 years before I could qualify for retirement.
While at the Domain yesterday, I was told from a salesperson that works near NM that the police were at that NM location. I thought, oh, another theft. To my surprise, TWO SALESPEOPLE! It is a VISCOUS sales floor, managed poorly. If you are not ethical, like to steal from the company you work for by purchasing Louboutin’s at rock bottom prices, and selling to friends or on E BAY (more likely) after employee discount, or telling customers OK to return merchandise after they receive their gift card, then I did not belong there. I did NOT deserve to be fired, I did not deserve to be denied unemployment and I deserve to be angry as hell for ruining my life this close to retirement. I will NEVER make a purchase nor will I promote such an establishment.
Dear Corporate
I ordered a pair of monogrammed Baily brown Uggs boots on October 31, 2014. The boots were scheduled to be delivered on November 24, to no avail . I contacted customer service they said the boots would be delivered by December 12, 2014. I was feeling a tad annoyed being these boots were a birthday girt from my fiancee. On December 11, an email was sent, which I assumed was a confirmation stating the boots were on scheduled. To my disbelief when I opened the email the next morning it stated the boots were no longer available, they were being discontinued. I was livid to say the least. I contacted customer service to be told they would be willing to honor the $50 discount that I originally used to order the boots. At that moment a barrage of feelings began to surface. I then asked for a supervisor. I spoke with a kind person be the name of Charlotte, she tried to rectify the situation by sending me a gift card for $100. I again decided to order some boots another color same style, Once they were received they were not the same boots as on the website. Words could not explain what I was feeling. I called again trying to be as calm as possible. I spoke with another supervisor who placed the order she stated to be sure the boots were correct from was on the website. I received an email stating the boots were no longer available. AGAIN how could this be happening. I wanted NOTHING to do with Neiman Marcus!!!!! they were not standing behind the merchandise, nor what was on the website. I gave it a last try I spoke with a lovely supervisor by the name of Sofia Hamlin, she walked me through, she said she would personally check which she did. I was gifted the boots for all of the trouble I had experienced, Sofia somehow managed to find the original boots and expedited the order. For that I was grateful and pleased. She followed through and made a conscience professional decision. Because of Sofia Hamlin may consider to be a customer with Neiman Marcus the votes are still out!.
Dear sir/madam, December /30 /2014
During my many years management at Sheraton Corporation , I trained all my managers for the importance of the employee moral , I did seminars regarding employe moral , and part of my Thesis was about the correlation between employe moral and guest service .
Upscale businesses don’t become upscale by selling expensive goods only , but also by providing an upscale service . When Benjamin Franklin was stating that the slavery is not economically cheaper , he was reasoning that it was because of the lock of moral within the slaves , which caused loss of production .
Fall of 2013 , my wife worked at your Boston store in women’ s cosmetic department as a freelancer . Countless nights she came home with tears in her eyes , she did not quit her job because of her commitment to her company , and she held onto the position until Christmas 2013 . Many occasions she was abused and bullied by this person publicly in front of the other employees , co-workers and customers . Although this person is not a manager but a a line employee , she is known in that department as a ruler with iron fist . By intimidating other employees she dominates her sales , she missuses products and samples for her personal gain , and she even intimidates her managers .
Since than my wife is located to another store by her company , and their sales are increased substantially .If you check your last quarter of 2013 vs 2014 you will see a substantial drop on sales at Neiman Marcus Boston Cosmetic department , especially the products my wife represented . My wife has been Nationally recognized many times with her high volume of sales , and because of her skills she has an excellent relation with her customers .
Recently our only son who is a pre-med student , started working as part time in the same line of work , naturally he has the same gift like his mother . He can approach , talk and pass samples to few hundred people on a shift . On November 22 he was send to your Boston store to represent a different company as a freelancer , and what we were afraid of could happened , did happened .
Although Ann Fanning did not have any authority for the employment of my son , she insulted and humiliated him on the floor , not only in front of the other employees , co-workers , but also in front of the customers too .To a point that a customer felt so bad and tried to comfort my son . She loudly yelled at him “ next time you are in my store you ware a belt “ and later on “ when you got paid today , I suggest get a hair cut “. Of course without seeing him you might thing that he had his hair to his shoulders , and his pants falling to his knees . I can assure you , my son is always well dressed and groomed , professional , and he was humiliated .
Dress codes should be communicated by the store management to the account executives , line employee has no place reprimanding a freelancer , and if any communication needed , it should be done privately and professionally .
We can take care this problem by avoiding your store as a customer or employee or for any other business reason , however in the mean time you have many employees going through this on a daily basis , they are afraid , desperate and sad . I wanted to wait at least a month to write this letter , so I don’t give a implosive response and also I did not want to put one more problem on your corner during a busy season .
I hope you take necessary actions , bullying is not acceptable even in the work place .Also we hope to keep this confidential since my wife does not want any negative attention since she is still working in the same field . We believe success of business comes from happy employees .
Tufan Oral
t****@verizon.net
Aloha Neiman Marcus Group, I wanted to share a comment regarding my experience dining tonight at the Mariposa Restaurant located at the Ala Moana Center Neiman Marcus Branch. The service I received from your waiter Keoni and Assistant Manager Janet was superb! The quality of your service here is exceptional and I would appreciate you recognizing their service.
I am so appalled at the cruise vacation offer that takes place when you call customer service!! After UNWILLINGLY having to answer a survey for a cruise, I was put through to a vacation specialist, who when I told him I was not interested in a cruise but wanted to speak with a NM representative rudely put the phone down on me….I had to call back 3 times to speak with a customer service representative!!! Very frustrating, I would expect more from NM!!!!!!
Upon calling Neiman Marcus Boston today to place an order for Chanel makeup I was astonished to hear that my Chanel rep Rita Sorrentino was no longer working there. As a yr round resident of Nantucket, I rely on Rita for advice regarding Chanel products, shades etc. as it is a 4 hr journey for me to get to the store. Rita has assisted me (as well as many of my friends) for yrs. I am devastated to hear she will no longer be there . For whatever reason, you have lost a truly outstanding employee.
Dear Niemen Marcus,
I would like to share my experience at your Niemen Marcus, Dedham store, Legacy Place, I was shopping at Legacy Place and saw your store, someone gave me a gift card as a going away present, so my daughter and went in to see if I could find anything. I saw a Niemen Marcus, your brand, handbag. The date of purchase was the Tuesday, July 8th, and I only know this because my daughter still had her receipt. I told with the store manager, whose writing I can’t read, I explain to her what happened, she had we fill out a store form with my information and said that she would have to research it. She came back to say she couldn’t find the transaction on film, wanted to know my form of payment and I told her it was a gift card. She said that she would have to speak with the buyer for a sku number and that she would give me a call. She did call me back and wanted more information from me, again the date of purchase and wanted my drivers’ license and my license number, which is state provided. At this point I am getting annoyed with this process and starting to wonder if this store procedure with returns or was this a rush to judgment because I am a women of color therefore I story was questionable. There is a store credit of $69 due to a 30 percent. I a 64 years old with a lot of pride and feel I been treated unfairly.
Sincerely,
Andrea L. Hall
I would like to submit my newly formed company profile to the proper buying team for Fashion Forward Compression Hosiery. We are direct supplier with Fulfillment Center in Houston Texas. Availability and accessibility to our product can also be dropped shipped and or custom color and pattern.
Please contact me at your convenience.
Thank you
B. Regards,
Tomas Reyes
Tomas Reyes Contact Mobile #917 607 XXXXx
As a shopper of both Bergdorg Goodman & Neiman Marcus for over 30 years I am so disappointed to see that the Most Important Luxury Stores in the World have dropped Customer Service. I had wanted to purchase a Jil Sander fur vest (a pre-order). Unfortunately, because of Modern Sizing I had no idea what size to order. I called both Neiman’s and Bergdorf’s. To say Customer Service at Both stores were rude is an understatement. While in NYC I decided to drop by Bergdorf’s to see if a sales person could help me. It was a Friday, about 1pm and the designer floor had but One sales person.
She quickly dismissed me as she was the “Chloe Specialist”. Reluctantly she threw a piece of scrap paper, no pen to write down my information. On the following Monday I received an email from her stating she had passed on the information to the person who handled Jil Sander. Haven’t heard a peep since, and at this point I don’t want it. And by the way, the “Chloe Specialist” couldn’t even find Jil Sander’s product placement having me run all over the floor. To quote her, ” They move everything around every day. No one knows where the clothes will end up next”. Are the Chairmen at the helm of these two Once Great Stores even aware of the dysfunction that is going on? I for one will Never set foot in Bergdorf’s again. I will order online, and if I wish for a specific item I will go the the designers boutique.
Mr. Marcus and Mr. Goodman must be rolling in their graves. What a pity.
I would like to contact the buyer for Neiman’s
apparel , both men’s and woman’s .
Thank you,
Jimena Callejas
I purchased shoes, Suzy.flt.white.quilt style 96988 on May 30, 20014. The left shoe sole has separated. I called Ontario Mills, CA store where I purchased the shoes to ask them to hold another pair. I was told that I must have a Neiman Marcus card to hold the shoes, as I would not be able to go until 6/12 to return the damaged goods. There is only one pair left according to the on line search and it id in a size 7. A 7 will be ok as I wear a 6.5 or 7. I have been a Neiman Marcus customer since I was a child in Texas and have NEVER received such poor quality customer service. I spoke with Xavier at the Ontario Mills Last Call.
I extremely disappointed in the level of customer service from your White Plains store. What should of been a pleasant experience turned out to be an extreme inconvenience and no one seemed to care! I work in Customer service for a large retailer and in my tenor I have never seen a client being treated the way I was. I walked in to your store with a return and wanted to purchase a pair of shoes cause the ones I ordered online didn’t fit. What seemed like an easy exchange turned out with me driving two hours home shoeless cause the woman in shoes processed my return wrong and said it could not be voided. And online was doing inventory which I don’t see how that had any bearing on my situation! I just would like someone to please help me so I an get my $$ back that is supposed to be credited back to my card!!!
There is something drastically wrong with your telephone system. It is impossible to reach anyone for catalog sales or at any 800 number. When I called your corporate headquarters this morning to report this matter, the operator said she would connect me with someone in the executive office. Again, just the recording thanking my for my patience (which has run out) and letting my know “a customer care associate will be with me shortly). Well, that didn’t work either.
As a result, I’ve missed an opportunity to take advantage of an email offer made to me that was only good yesterday.
Houston: you’ve got a problem
I am a cardholder since 1978 or 79.
I am submitting this a s a complaint against on one of your employees at the Boston Neiman Marcus Copley branch named Ann Fanning and I wanted to let you know that I have witnessed this employee giving big bottle “samples” out to people outside of the store. Such as the commuter rail and residents that live in her dwelling
I don’t think that this is right as she trades these parfumes and fragrances for free rides on the train
Please look into
I am writing you as Senior Sales Representative for Mac Duggal. We would like to personally invite you to our showroom in New York on 39th Street to view our collections for Fall 2014. Mac Duggal is the premiere prom designer in the United States and over 30 countries.Our corporate headquarters and warehouse are located in Burr Ridge, IL.
I believe Neiman Marcus would be a perfect fit! The Mac Duggal label showcases eleven unique collections. From XXXXtail, to our luxurious evening wear, to our lush fabrications in the Couture line, to the figure flattering styles and extending sizing in the Plus line. You may see our collections on http://www.macduggal.com.
I would love to set up an appointment with you at your corporate office or our New York Show room to discuss our possible placement with Neiman Marcus at your convenience. I can directly be reached at 312-218-XXXXX. I look forward to hearing back from you.