Sears, Roebuck and Company started National Tire and Battery (NTB) in 1997 by combining two of its Tire Brands: Tire America and National Tire Warehouse.
In 2003 NTB had 226 stores, $425 million in revenue, and $60 million in profit.
The Memphis based TBC Corporation bought the brand in 2003 for $260 million. The deal did not involve the approximately 800 Sears Auto Centers that were adjacent to Sears department stores.
In 2005 TBC was bought by Sumimoto Corporation of America and ended its 22-year stint as a publicly traded company on the NASDAQ.
In 2017, Big O Tire franchisor Mark Rhee purchased 44 NTB locations in Kansas, Iowa, and Missouri.
In 2018, Michelin North America and Sumitomo Corporation of Americas combined their respective North American tire distribution and related service operations in a 50–50 joint venture agreement, creating National Tire Wholesale.
Sears, Roebuck and Company started National Tire and Battery (NTB) in 1997 by combining two of its Tire Brands: Tire America and National Tire Warehouse.
History
In 2003 NTB had 226 stores, $425 million in revenue, and $60 million in profit.
The Memphis based TBC Corporation bought the brand in 2003 for $260 million. The deal did not involve the approximately 800 Sears Auto Centers that were adjacent to Sears department stores.
In 2005 TBC was bought by Sumimoto Corporation of America and ended its 22-year stint as a publicly traded company on the NASDAQ.
In 2017, Big O Tire franchisor Mark Rhee purchased 44 NTB locations in Kansas, Iowa, and Missouri.
In 2018, Michelin North America and Sumitomo Corporation of Americas combined their respective North American tire distribution and related service operations in a 50–50 joint venture agreement, creating National Tire Wholesale.
After poor to little communication for over a week and a bunch of phony bulked up charges; kept my car for over a week… basically holding my car hostage. Neither customer service nor the district manager care to do their jobs either. Got a full refund with more money out of pocket, loss time at work, and a car that hasn’t been serviced.
I’m not wasting my energy trying to work with a merchant who won’t bother to resolve customer issues. Time to take this matter to HIGHER levels….
Who’s got time to trust their transportation, money, and how we make our livelihood to a company who obviously doesn’t care about their clients.
Good morning, My name is Bianca Rosa. My husband’s vehicle has been serviced at your location’s multiple times in less than a 1-weekduration. If it is possible, you can look me up at484-860-XXXX or my husband # at 484-860-XXXX. We dropped my husband (Israel) Camaro on Tuesday, Oct 25, 2021, at the NTB @ the Spring location. We spoke with Chris the manager. I informed him that there was white smoke coming from the back of the vehicle, and we needed a diagnostic done. He stated that the vehicle had a lot of codes, and I have his paperwork with his handwriting on it.. I asked him to do it and he gave us an invoice that was updated which I paid$1,000.00 for. We came Wednesday the next day to pick the vehicle up at 6pm, and he informed us that the vehicle had all the codes gone except the P304 cylinder 4. He said we would need to drive the vehicle for 6-10 days so the vehicle can do some rest or something. I then paid $513.00, believing that that was the only code, and he would fix it on 11/1 as he mentioned at no charge. We couldn’t even wait longer than a day, without having it diagnosed again, this time at a different location. That is when I called corporate on Thursday, and I spoke with Miguel Puente, I explained everything that I mention in this email, and Miguel said, he wants to make things right, I can either go to a 3rdparty or if I can go to a different NTB location where they can run a new diagnostic on the vehicle. So, Miguel called a location for me and when we got there, we spoke with the store manager Saheed. The technician ran a diagnostic and I also have that paperwork from the manager where it in fact had more than8 codes still active. Unfortunately, the manager said that the service needed to be done for the Camaro could not be done at his location. So Saheed the store manager referred us to Cypress to another store and to see a Master Tech named Richard I believe his name was. When we got there to the Cypress store, I spoke with Justin, and I believe the other guy’s name was Daniel no Richard he had called out. We gave that store a brief description on what was going on and told them that Saheed referred us here. We left the car there and Justin, keeping in mind he is a customer service advisor said he will call me at 9AM tomorrow the next day. The next day comes Friday, Justin failed to follow up with me. I decided to give a call to the store at around 2PM. When I called an unfamiliar voice answered, saying Can I please hold, he will be right with me. About 5-6minutes later another voice answered, and I knew it was Daniel, I asked Daniel if I could speak to Justin, and he said yes, but before doing so, I could hear Daniel having the phone muffled… ” Justin the lady from the Camaro, and then places me on hold. He then goes back onto the phone, Daniel at that again after waiting 5-6 minutes, and Daniel tells me, Chris is in the bathroom, he will call you back. I told Daniel, I did not ask for Daniel, I asked for Justin, who failed to call me. He said just was gone for the day. He repeated himself saying Chris will call me back. Chris also failed to call me. I then received a call from I think his name was Walter saying the vehicle was ready for pickup. When my husband and I arrived at the Cypress store, I spoke with Walter and the technician who work on the vehicle where they said they in fact fixed the vehicle and there was no check engine light on, and that they billed the first store @ Spring. Once again, your store’s Negligence on providing the correct service failed. We drove the vehicle and moments later…BOOM THE CHECK ENGINE LIGHT REAPPEARED!I called corporate again, spoke with Miguel and I told Miguel I wanted to speak to a Manager, Michael got on the line. Once again, I explained everything to Michael, I informed Michael, I just want my money back, a complete refund, bc I should have never allowed your company a second chance to fix the vehicle. He said he will call me back because he is unable to provide a refund. Let’s keep in mind, this is Friday midday around12PM. Michael who is a supervisor FAILED TO CALL ME BACK AS HE STATED HE WOULD. When I called later that evening, Fiona, a rep at Corporate said she will leave a message for Michael to call me on Saturday. Once again, I got no call. I called Saturday again, and spoke with whom I believe was Ivan, I expressed my emotions, cried hysterically, bc this is beyond frustrating. He as well was no help, aside from telling me he would have Jesse Adams who is the district manager call me. Nope no call. I called again Saturday again calling for Ivan, the rep said he was on another call and that Ivan will call me back, again he never did. I guess it’s a NTB pattern not to return calls. I was calling Ivan, because I received an email with an invoice with a new amount, which still has not been addressed. I asked Michael today, and he had no knowledge of it, how are you in corporate, and you can’t do refunds, or have no knowledge of invoices that are being sent to customers’ emails???I also called Sunday; Corporate was closed. Today… November 1st @ 9:14 AM, I called Corporate, and Fiona again answered, and I asked to speak to Michael, he came on the line, and there was no update on my case other than he said that the district manager would be the one to contact me. Which I already was told by Ivan I believe a representative on Saturday. STILL NO CALL FROM JESSE ADAMS!!! Enough is enough on taking advantage of me. Why am I chasing your service, when I wanted are refund after you gave me my vehicle worse than what it was…
i just took my 2019 ram to a ntb to get work done. they took it in no problem…long story short… they changed my spark plugs… truck still wasnt running right.. suggested i take it to dodge… they fixed it and said ntb never should’ve changed the plugs… called corp tried to get SOME of the money back for doing a job that shouldn’t have been done.. they still giving me the run around.. its been 3..4weeks now and no resolution.. the supervisor is supposedly waiting on his boss to answer but apparently he not answering and they dont care… i USED to take my vehicle to NTB all the time but wont be going back after this bs
This is my experience at the burke,va location and it’s not a good one! Their work is not the best but Zach the service mgr has the best customer service. The store mgr Eric Scott is the worst. Broaderline rude and just seems like an unhappy individual. I have been going there for over a year and the quality of work just keeps declining. From having to get my tires rebalanced, lose oil filter, improper refill of oil during a oil change to overtightened tmps. I would highly advice servicing at a different location. Last event with the tmps Eric said he was going to handle it then told me I had a stuck lug nut but they did a tire rotation not the tmps?! Not exactly sure how you could do a tire rotation if I have a stuck lug nut! BE AWARE OF THIS LOCATIONS SLOPPY BEHAVIOR!!!!
I had an appoint at 1:00 Greenbelt MD location they did not pull my car around until 2:15 then the guy look at it and came back to me it was 3:30. My car set for another 45, I went ask about my car the guy at the front desk said he was busy and the tech did not tell him my ticket was there. Only to find out at 5:00 that he did not replace the bulb told me it would be 65.00 to replace two bulb that cost $4.00. The SERVICE SUCK AT GREENBELT LOCATION. POOR COMMUNICATION AND MANAGEMENT. If YOU HAVE TO RIDE ON YOUR RIM KEEP GOING UNTIL YOU FIND SOME ONE ELSE TO SERVICE YOUR CAR. I WAISTED 4 hours and 30 minutes FOR NOTHING. THEY NEED TO PAY ME
This review is for the NTB located in Athens , Ga. off of Epps Bridge Pkwy.
I just left the store and will never return there despite spending $1000 for tires a few months ago. For the 3rd time since that purchase , I have taken the car there for rotations and an alignment . Every time i am told that it will be less than an hour and today for the 3rd time , my car had not even been pulled into the bay after 1 hour. There was no communication , no heads up that they were delayed or behind . I have never seen such poor customer service and communication.
Never again. I will pay someone to do my rotations before I will go back there for a free rotation. Thats how bad this place is.
What a joke .
I will never use or refer to ANYONE my 6 month old tires have had problems since first day I drove on them and they did nothing , I just left again and nothing , I am contacting BFG manufacturer and if I have to throw away 1000 dollars I will and NEVER AGAIN will I go back
Good day National Tire and Battery, My name is Eddie Green, I’m a product developer from Louisville KY. I have developed a patented life saving product that I believe would be an absolutely perfect fit for the National Tire and Battery Stores.Obviously the staff members are aware of slip trips and falls ,but are the employees and customers informed daily to think safety first? I was hoping that National Tire and Battery stores would be open to outside safety solutions and If so, I have a website that will quickly highlight the benefit of this product . Please let me know to whom I may send more information… perhaps that person is you? Thank you for your time (please see website smartsafetytechs.com )
A very disappointed customer i just got a 2017 Cadillac sts and wanted new tires vouges on my car finally came the day to get them i could not wait it was sat morning 8 am january30 2021. Walk in the front door with a big smile on my face and cash in my pocket stood in the lobby about 8 min and finally some one came out the back and i ask if thay could help me i told them i wanted vouge tires and his response to me was so shocking and a big let down he said i can order them but i dont make enough money to put them on for you it took me and my crew 4 hrs to mount last time there a b*tch to put on i tell all my peopple to go to king tire and have them put them on for youit just down the street from here edgebrook and 45 gulf freway so i ask him if je sold rims and again was s o disappointed with his answer he said all i can do is order online you wont get nothing today so go to king tires needless to say my smile turn upside down he was a very rude saleperson and can he cuss i really wanted ntb to do my tires for me im a cancer research patient andd disabled so i get tiered very easly my body amune system isn’t what it was before there was no way i was going to get back in my car and go search for king tires when all i wanted was ntb service i saved up for this big purchase for me what was supposed to be my great day turn into my worst nightmare yours truly disappointed customer Jesse you can reach me at jeasedelgado2467@ gmail.com
Car was dropped off at 11am, was told would call once car was ready! Store is now closed, no call or anything and they have the house keys!!!
Worse service EVER!!!
NTB Norcross, Ga
I’m really concerned about the lack of quality people you have working in the Huntsville market. I was going to let it go but what your team did is inexcusable.
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After supposedly having my oil changed, tires rotated and car aligned, it makes me wonder if any work was even completed. NTB had no clue I had an appointment at Hyundai to have my recall completed. Upon arrival, they tell me my car isn’t aligned. I’m like NTB was suppose to align it but they didn’t. Hyundai told me this was a practice that shady companies do so tires wear quicker. My car sounds awful since NTB touched it. I left NTB went home. I didn’t go anywhere in my car until I took it to Hyundai. After going back to talk with Thad, he looked like a deer caught in head lights. He was brought out by Hyundai. I hate shady people and businesses. These are the types of individuals you have representing your organization. Now lots of people on my FB page knows NOT to go to any of your locations. Very sad. Trying to get your district manager to call back is impossible. When talking to the customer service supervisor today, he at like he couldn’t care or nor was there anything he could do to correct the problem
I’ve been trying to call customer/compliant line regarding a matter I experienced at 848 E BELTLINE RD CEDAR HILL, TX 75104-2215.
When I call customer Service I receive a message that states that ‘they are closed’. And to call back during normal business hours. I’m calling on a Tuesday at 1:30pm (cst) I thought that was during normal business hours. I can’t find a number to call anywhere on their website. Can someone provide a reliable number that I can call to reach someone?
Call the corporate office number in our listing
I need some one to email me. I have tried to reach out the complaint department and I am receiving we are not in the office reply for 3 day now….
Dear NTB Annapolis Md.
On 07/29/2019 I Purchased two tires, mounted and balanced on the front of my 2004 Chevrolet Silverado. The work was done in a fine fashion except for when I left my steering wheel was shaking out of my hands at 30 miles an hour . I could not bring it back that day so I brought it back the next day was the 31st. And they told me they could not get to it that day if I want to leave it they try to get to it in the morning I said I could not leave it they said well it would be Monday before they could actually do anything about it I feel that this is not honoring my purchase. So they referred me to another NTB in Bowie Maryland. These people told me it look like a two-year-old balance my tires in sufficiently. I told them they would not honor it for five days. So I brought it to you they may the next day earlier morning appointment, and fix the problem and 45 minutes . What really bothers me is they just would not honor it if I do work for somebody I stand behind it 100%, I try to bring them back as soon as possible correcting my mistakes. This office is NTB 2022 West St., Annapolis, MD 21401 Dash 3004 their phone number is 410-224-3777
Does anyone have the main office address to who they should contact for the inconvenience that NTB has provided to these customer along with me.
All the contact information is in the listing.
I find two listing Plam Beach Fl and Juno Florida, which listing is right?
we have only one listing: https://corporateofficehq.com/national-tire-and-battery-corporate-office/
Tammy i want a street address
All the information you need is in the listing.
The NTB on Virginia Beach Blvd, 23455 is HORRIBLE!! I dropped my car off yesterday evening for state inspection. It was to be one of the first cars to be inspected this morning. At 1:40 pm I call to check on it and guy says it hasn’t even been looked at yet. I told his what I was told ask when it would be ready. His response, I don’t know! I said, what do you mean you don’t know. He said, the state inspector is independent so whenever he gets to it. It’s in the bay now. Don’t worry it will get done. I waited 30 minutes and called back said do not do the inspection. Guy never asked why or is something wrong just said ok and hung up on me!!!! I get there my car never moved from the spot I had parked it in. It was parked in the same spot, at the angle I parked at and my seat never moved. I have short legs so I’m closer to the steering wheel. Any of those men in there if they drove my vehicle had to have been so close to the wheel their legs would of been up in their chest. I told they guy I was there to pick up my car and when I told him which car his response, oh yeah. Hands me my key and doesn’t say a word to me. If it takes over 7 hours to get a car inspected that was dropped off the night before you may want to look into getting a new state inspector! May want to hire employees who don’t hate their job and transfer that hate onto customers. Such a HORRIBLE experience! Nice to see these reviews are being addressed!
on May 15th I ordered 4 185 75 14 tires for me 1964 Chevelle . On Thursday May 15th around 3pm I picked them up from 1318 Merritt blvd. The mechanic put them in the back of my truck . On may 16th I purchased the tags for the car .Saturday I visited a friend , showed him the tires and he brought to my attention that one was flat . I took it back to 1318 Merritt and David Mather , the manager, instructed me to bring it to the 2nd bay . A few minutes later Dave Mather came to me joked that I hit a pot hole . I told him that I had not put the tires on the car yet but he insisted that I did . I asked him to come and see that the other 3 tires were still in my truck and that I still had the license tag in my possession but he would not look . Dave said he had to order another tire and would call me . he didn’t call . On Tuesday I stopped in and the tire was ready . After a few minutes he tells me that it cost 31.50 . I told him I would not pay because the tires never left the back of my truck and he could come and see the rust in the lug nut holes and that I still had the tag with me . He would not give me the basic respect to come and let me prove that they had not been installed on the car and continued to call me a liar . I told him I and my family would never come back to which he replied fine . I have never experienced such disrespect from any business in my life . I am sorely upset that David Mather would question my integrity that I maintained through my life . It’s not about the money . I would gladly take a lie detector test to prove my honesty . I walked out the door with David Mather still calling me a liar with no desire to afford me the opportunity to prove my point . Such disrespect is inexcusable !
SETTING THE PROPER EXPECTATION.
AFTER HAVING MY VEHICLE SERVICED FOR A HOST OF REPAIRS INCLUDING FIXING AN OIL LEAK AND AN ALIGNMENT BEGINNING ON 4/11 AND RETURNED ON 4/13
I EXPERIENCED AN ADDITIONAL 2 DELAY UPON ARRIVAL, WORK UNDONE AND PIECES MISSING FROM MY VEHICLE, IT WAS RETURNED COMPLETELY EMPTY OF POWER STEERING FLUID CAUSING A HUGE DANGER AND ME TO ALMOST CRASH MY VEHICLE WHEN ATTEMPTING TO EXIT THE FREEWAY,
THE NEXT DAY I NOTICE A CONTINUING LARGER OIL LEAK ON MY VEHICLE. CAREFUL TO GIVE THE VEHICLE PROPER TIME FOR EVALUATION ONLY 1 AND 1/2 WEEKS LATER MY VEHICLE’S WAS NOW COMPLETELY EMPTY OF OIL CAUSING POTENTIALLY MORE DAMAGE TO THE ENGINE AND GASKETS.
AFTER DROPPING MY VEHICLE BACK OFF ON 4/23 I WAS NOT CONTACTED FOR ANY UPDATES WHATSOEVER. AFTER CALLING 8 HOURS LATER THE STORE MANAGER GAVE ME HIS WORD TO DO IT HIMSELF & HAVE IT AT LEAST ALMOST COMPLETE
2 DAYS HENCE THE WORK HAS NOT EVEN BEEN STARTED NOR IS ANY BELIEVABLE ETA FORTHCOMING!! VERY DISAPPOINTING!!
I was in your Bridgeton, mo store on 04/22/19 to get a simple oil change in my 2008 santa fe, the person at the counter asked if I wanted to have my tires rotated and I said yes. About an hour goes by and the person from the counter comes into the waiting room needing to speak w/ me. I go to the counter and your employee proceeds to tell me that my right side inner tie rod is going bad and needs replaced along w/ the right side back brakes (rotor, caliber and pads). 1st of all about a year ago, again same location getting the same service I was advised to replace inner tie rod on the right. I take the vehicle in to get the part replaced and I am told oops mech made a mistake and it was the lower ball joint on the left from side (more money of course) and that the inner tie rod on the right side was fine (this was in 12/2018) by the way, and after speaking to my husband because I was so upset, especially due to the person at the counter scaring the crap out of me to get me to do the work right there and then by advising me that it could be days or it could be months until the back brake fails and causes me to loose control of the car. My husband was livid, he just replaced the rotor and pads not but maybe 2-3 years ago himself and the calipers were just fine, along w/ rotor and pads. I am pissed that just because I am a female that your company thinks that they can scare us into getting services done that are not truly needed and I will be submitting this to the BBB, MO attorney generals office and the FTC.
The worst ever!!! Took them 5 hrs to put new tires on my truck. These people are crooks and liars. The kept telling me everything was ok but Napa parts truck kept pulling up dropping off parts. So I got curious an watched an the were bringing tpm sensors cause the broke all of mine!! Then I needed some suspension parts so the tires should have never been installed without my approval. Stupid sobs did it anyway. The also broke three of my center caps and my tpm system isn’t working now. Plus they have been avoiding me since. They won’t answer the phone and the manager magically always just left when I go there. Someone needs to pay for the damage and be held accountable!
Upset Customer! I went into your store in Alvin, Texas and asked for my tires to be rotated. I mentioned I would pay for the rotation. The employee went and looked at my F250 Ford Truck tires and mentioned the front tire was scalloped. I told him I understood and would sign any release. He told me NO we will not rotate the tires. I was more than insulted! I am 67 years old and could do it myself, but my health would restrict me. I feel that if I asked for this paid favor that would be my customer priviledge. I have purchased several sets of tires from this location in Alvin, Texas only one location. I will definitely deal with Discount Tires from now on! You have lost a customer and other possible customers that I associate with.
While I waited 2 hours and 20 minutes for a 60 minute job I sat in the waiting area listining to the “manager” and 2 front end associates use the F word repeatidly and talk about smoking pot. I was discusted by the waiting area it was filthy. The coffee station had sticky something running down the counter fronts and trash was everywhere. I was there long enough to notice several customers walk in and have to look around the corner to get someones attention to be helped(the bell rang every time someone walked thru the front door). I witnessed a customer come in for his appointment for an oil change that he had previously scheduled and he was told the wait was 1 hr 30 min. He walked out and vowed to never return. I did feel bad for the one technicain in the back working on 3 cars at once, but they need to learn how to schedule lunches. If you have only 2 techs and 3 cars your lunch may have to wait a bit instead of leaving 1 tech to try to fix all 3 cars. Then you have 3 front staff associates doing nothing but cursing and telling pot stories. If I had heard any of this before my tires were off I would have left right away. Beyond discusted with the service and overall appearance of the store. Get off you a** and wipe off a counter. I get it is a tire shop and it will get dirty, but this was dirty because they are lazy. There were leaves from the fall in the front lobby and I was in there in March. BTW my alignment was not done properly!!!! Brought it back the next day and still not right. REDICULIOUS! DO NOT GO TO NTB !!!!!!!
How is it that your employee at one of your stores can run a charge through twice and it takes 0 months of negotiating and the charge is still outstanding. One should not have to hire an attorney to correct this mess created by your store employee.
I also need my credit corrected.
CITBANK and NTB NEVER!!!
Dear CEO Erik Olsen : I am Eddie King, Partners of the Tiremaster Corporation and our
Smart Adhesives applied to the inner surface of the tires can stop air leaks whenever the
tires has nail on it. The plant needs 2000 square feet 3 workers and it has a tremendous
potential to have a better bright future for tire business in the tuture. My company CEO
Mr. Yang wants me to find one of the well credit tire business partnet to establish the plant
in USA and I know that your company is at present the best one to cooperate with us. I
kindly request your company to unite us to be one the strongest tire business in America for mutual benefits for both of your company and mine. My phone is 240-408-6146. I hope that we can talk for the possibilities in the very near future. Thank you. Eddie King 11-22-
2018
Wow and I thought I was anomaly nope. I take my CRV for tires, I tell them what I want in September- I pick up car and they decided to put different tires on that I did not ask for. Ok. Now I drive away and my CRV does not feel right, I drive for a week call and complain, they tell me it must be not aligned properly.. I said I am not 20 years old and I know what my car drives like and theses tires are bad… they try and placate me.. I made another appointment. They re-aligned and told me I was right they were defective tires. So I told them what I wanted for replacement. They had to order and would call me. No call.
3 weeks go by no call.. I call and no one can find anything regarding my “order” we set up appointment for next day. I go, they want to put the same brand on, I say no I want Coopers… I pick up my CRV and they are trying to charge me $12.00 for tire disposal. Really.. I’m no I’m not paying it, after a few minutes back and forth they eat the $12.00. Never even offered me the credit I should have received because the set were $130.00 a tire but the Coopers were $115.00. So as far as I see it they should have refunded me $60.00. So I just want to be done, and don’t want to deal with this anymore and I leave. (Yesterday) Now comes today, my tire pressure light is on. Go back, once again they treat me like I am an idiot not once did I hear an apology for 3 times I had to go there and fight for what was not any of my fault. Treated me like I was unimportant and stupid. I have worked in management for FedEx for 30 years and would never treated any of our customers as shabby as this NTB did in Nashua, NH.
But all is not lost… there was a couple came in for tires and rims I believe… just listened and what was taking it all in.. expensive conversation and left to contemplate the hefty price tag.
It just so happened that they were parked next to me and I advised them they should not get their tires there and a brief synopsis of the horrible treatment I received. They thanked me and off they went. So they just lost a customer and m pretty sure they lost a sale that was way more than the $60.00 they think they cheated me out of. Will tell everyone I know how shady and how poor their customer service is.
I had an appt yesterday at 4:30 for an oil change and tire rotation after working all day. Waiting 45 minutes was told they were short handed and I was next one in. I left at 7pm a very UNHAPPY customer and I’ll make sure no one that I know goes back there. You guys chRge like $116 an hour and apparently don’t pay your employees what their worth or maybe you do.
I asked the new service manager why did he give me an appt – I could have waited a day or two and he said they never refuse anyone which is totally BS. A guy walked in at 6:30 needing a tire and they took him. My husband went in last year with a bad tire at 5.30 and they wouldn’t take him!
CS is BS at NTB!
Gabriel Molina
We have been LONG TIME customers, 15+years and always get our service done at NTB, formerly Merchant Tire on Gate City Blvd in Greensboro, NC. Friday 10/19/18, I had a flat tire. I used the opportunity to teach my son how to change a tire. I have a 2009 Toyota 4Runner. After putting the spare on we threw the flat in the back and took to our NTB Saturday afternoon at our appointment time. When we did not get a call within about 3 hrs, I called and they said they have it ready. I go to pick it up, of course at no charge because the tires were purchased there. I get home and think, let me make sure they didn’t throw it in the back like they have before – its sad that I have to think like this a double check, but thankfully did. It was not in the back, and I think ‘ good, it’s underneath’ bend down to look and IT’S NOT. I could not believe what I was seeing. My spare is not there. I immediately call and ask where my spare tire is and they asked if i looked under the car for it. I reminded them that I changed the tire myself and I think I know where it goes. I take it straight back to them to confirm for themselves that it in fact IS NOT THERE. They asked if it had fallen off. AGAIN, I am not an idiot. 1) if it had half a** been put on then you wouldn’t have been able to crank it up. I know the mechanism. 2) if it fell off I would have heard it and 3) if it fell off it would have bounced and damaged my undercarriage. no one is admitting guilt or that maybe they didn’t put it on. It is obvious….IT DID NOT GET PUT ON. I want MY spare tire that came in on my 4Runner. Where is it? How does a 17″ tire on a full 4Runner rim get missing? I am waiting to hear back from the DM who was supposed to call me this morning. It is almost 2:00. Which to me is really poor customer service and I doubt I hear before close to the end of the day. I just want someone to tell me where my tire went. Did it accidentally get put in the wrong vehicle? ( my guess). Please get back with me and prove that NTB values its customers as much as Merchant Tire used to. This is not the first time this store has made a mistake, last year my husband almost drove off after paying, only to have the mgr run out and say – “hold on! I forgot to put in the new air filter!” He always has to ask for his wheel lock. Customers should be able to trust their mechanic is doing everything they are supposed to and not have to check behind them. What do we pay almost $100 an hr for?
Hate this place. Last year I had my entire front end replaced as well as new brakes and rotors, so I took my vehicle to NTB three days later for an alignment as the shop that did all the above repairs did not have an alignment machine. Technician comes out and says I need new brakes. Really? Either your lying or the place that just did all that work three days ago is lying, which one is it? The technician went back out to the shop and then returned in around four minutes to tell me how sorry he was, wrong vehicle. Mmmhmm. So this year I take the same vehicle to a different NTB for tires that I picked out online and set up an appointment, total price with installation, tire disposal, and not having a TPMS (why the hell are they charging 67.96 for not having one? If you car didn’t come with one in the first place you just get gouged by NTB for needing new tires?) was 473.85. Imagine my surprise when they were ready to ring me up and check me out that the bill was now over $700.00! The manager told me since I set it up on the internet that their system doesn’t charge for “everything”. WTH does that mean? She said well “installation or um, I can’t remember the other”. Really? So I pull out my phone and show her the screenshot of my appointment and total price of $473.85 and she said well okay I’ll honor it. Yes you will or you can take your effing tires off put my old ones back on and go pound sand, I’m not paying you a cent! STOP trying to RIP people off NTB, its disgusting and disgraceful. I will never come back.
Jay at the San Antonio, San Pedro location was exceptional in his customer service skills. Going above and beyond, he brought out all the filters to show me, first hand, their condition; so many places take advantage of their customers, but I did not get that feeling here. This was my first time at NTB, so first impressions are always important; I can tell you that I will be back for all my services. Thanks, Jay, and NTB.
on July 26 2018 I bought four new tires for my truck. Complete with the tire protection at $170.15 and also road hazard at $17.55 per tire. I picked up a nail about a month later. As I had the above, I took my truck to NTB to have it plugged. The nail was almost dead center of the tire so an easy fix. When I got there I had to stand in line for about 15 minutes as only one person was working the front desk (no big deal). I noticed in the garage there were 5 to 6 different techs working so I knew this shouldn’t take long. When I stepped up to the desk an let the person know all I had was a flat that needed fixing she told me it would be at least 4 hours. I was not happy. When one pays as much as they charge for all the coverage, that you are told gets a repair in and out you expect to be in and out not wait for four hours. When I brought this to their attention I was told there were appointments ahead of me. I had to tell them flats don’t make appointments to happen. knowing that if I let another business fix it, it would null and void the above mentioned protection and warranty (that is how most of those work). I’m not saying I should have been moved to the front of the line I am asking why a simple flat requires four hours to fix. In my opinion a place that specializes in tires should at least have a stall dedicated to nothing but the fixing of flats, so that it wouldn’t take four hours because of hoses being changed or A/C’s getting fixed taking most of the tech’s time. it is a tire/battery store not a repair shop (at least they do not advertise repairs nor did I see any ASE patches). Had I been a tourist on a schedule it could have been disastrous both time wise and monetarily. I have used the same NTB for years now and I am usually in and out in an hour to an hour and a half whether or not I am buying new tires or having one fixed (less if being fixed). I am very disappointed in the length of time their service is taking. They know people will just come in to have a tire fixed why not have a stall or two dedicated to just that. my flat didn’t make an appointment to happen and I shouldn’t have to make an appointment to get it fixed especially with all the protection and warranties and being told it gets you in and out.
Regards,
Cassandra McClellan
Monday 30 July 2018 . I took my car to ntb for a new heater hose they told me it would be 109.00 they ordered parts and removed old one when part got there it was wrong then they said it would be next day before they could get the right part and now the price would be 380.-390.00 because they didn’t know what it was.
Hello,
I am writing in concerns for your Kernersville location on Hwy 68. I have been going to this place even back when it was Merchants. I have always valued the service there until the past couple of years. It seems there is a very large turn over in employees there and the wait is awful because there are just not enough workers that do all the work in the garage part. This past time I was there, I had an appointment and wait for an oil change and tire rotation over an hour! There were 4 guys inside, including what you call a manager and only two in the back actually doing all the work. I have really enjoyed getting to know one of your employees by the name of Sean. He seems to be there all the time and is willing to come talk to you about your car. He has been the only consistency there and the reason I keep returning. If he was to leave, I would most likely not go there any longer. Ok, now for the manager there. I have over heard him talking and the way he treats his employees? I see now why it is such a huge turn over. I just don’t see how anyone would want to be treated like that. He just sits in his office and doesn’t even come out to offer any help when they are busy and a lot of people waiting and getting upset. Another time it was super-hot outside and he turned the air off for the guys in the back and they kept turning it back on, he would try to lock it, they would come in the store to cool off, poor fellas were soaked in sweat while the manager sat in his office all cool. I ran into one of the guys who worked there somewhere else and asked where he went, he told me a lot of things that goes on at that location with the manager, and how he does things just to make his store numbers look good. I’m sorry, but yes I’m sure you like the numbers looking good, but employees should be treated better, especially the ones working their butts off in the back. I heard they do not get any incentives and if a tip is made, the manager keeps it. After this last visit with seeing the two guys in the back having to work 12 hour days and only one day off a week and sometime no lunch or dinner breaks? I’m very unhappy with your company. I have even referred your business to many friends and coworkers, but some told me they didn’t like taking their car there anymore. I feel like I have to apologize to them for sending them there. I always tell them to ask for that guy Sean to do their car, but the majority of the time, he is way too busy. I heard he can’t even get raises because he doesn’t ever have enough time to go take some kind of classes to get something to help him get raises. That is something I would think the company would accommodate their employees with. That guy I ran into told me Sean is the go to guy for all the others and does most of the work.
All in all, I really didn’t want to use names, but felt I had to at least let you know who is keeping your business there, it sure isn’t the manager! I do not want to use my name because I would hate this to get to the manager and he treat me different when I come in now. When you run off employees all the time and do not have the coverage you need, you lose business and especially customers, I don’t care what your numbers look like. Bad management is no good!
Thank you for listening I hope. I hope you care enough to get something done, because it is just not right and surely not good for customers.
I took my car to NTB in Decatur Ga in July for a check on my a/c, possibly it was needing more Freon. After a long wait I was told my car needed a new compressor and sundry other repairs totally more than $1600. Since then two reputable mechanics have told me there is absolutely nothing wrong with my car, the air conditioning works fine. This is the second time NTB has tried to heft unnecessary repairs on my car. Needless to say, I will not be darkening their doors again.
I went to NTB in Bel Air, MD on Friday, June 29th. The reason for my scheduled visit was to get an oil change and to purchase two tires, which was recommended at the time of my last oil change. During the maintenance being completed, I was also told that I needed new front brakes, as well as an alignment. I agreed to the maintenance. At the time of checkout, I was going to put $419.99 on my NTB card, as that was the available amount according to the automated system I had called. I was pressured by the NTB staff member to put $500 of the purchase on my card. I informed him that I only had $419 available and pay the remaining balance. He stated, “we’ll put it through for $500 anyway. It usually goes through regardless of your availability.” I have yet to contact the credit card department to ensure that I will not be penalized for going over my available limit. I was also given a $74 mail in rebate for the purchase of my tires. I noticed a few days later that a new sticker was not placed on my windshield at the time of the oil change. I went back up to the store today to check on the mileage at the time of service since a new sticker was not given. The clerk checked the system and it was determined that my mileage was not noted on Friday even though I walked outside with the clerk on Friday so that he could verify the mileage. I was not offered a new sticker to help keep track of the next needed oil change, which is very important to keeping my car running appropriately. I was told “well, last time you were here your mileage was 55,___ so if that helps.” I travel often and since Friday have made a few longer distance trips. Knowing my mileage during my last oil change 2 months ago does not help me to know where my mileage was during the most recent service. While in the store, I noticed a promotion of “Buy 2 tires, Get 2 free” with the purchase of value installation package. I was not informed of this promotion at the time of the purchase of 2 tires. When I inquired about the promotion I was told “well that didn’t count because you have to get the value installation package which includes road hazard and some other things. I informed the clerk that at the time, I paid extra for the road hazard so what would the price difference have been if I would’ve taken advantage of the promotion? I was simply told “no. It wouldn’t have mattered.” I am unhappy with the service I was given on many accounts. I am unsure of when to have my next oil change done. I am upset that I was not spoken to about the possibility of taking advantage of the Buy 2 get 2 free promotion. I should’ve been offered the opportunity to decide whether or not to take advantage of the offer. I am concerned regarding consequences of making a purchase above my available credit limit on my NTB card after being repeatedly told “It’s fine. We’ll run it for $500 anyway.” I do not feel that appropriate customer service was given and obviously must decide whether or not to continue allowing services to be completed by a company that doesn’t seem to care for their customers.
I had 2 oil changes at your Terry Parkway location in Gretna, LA and yesterday discovered that somehow the service person either broke or lost the clips to secure my under panel shield and used a plastic zip tie to secure it. All this was done and NOONE at the facility informed me that the parts on my NEW car was broken/lost and was replaced by a zip tie!!!! So yesterday on my way home from work my car starting making a noise and the shield was scraping the ground on a busy interstate. So I called NTB where my car was serviced and spoke with “Stan” around 6 PM (store doesn’t close under 7PM) and was treated as though I was a woman who knew NOTHING about vehicles and “Stan” proceeded to tell me there was nothing he could do to help me and that I would have to wait for the manager Mark tomorrow!!! I asked if he could havee someone replace the zip tie until tomorrow and he said “NO!!!”.. I would have to wait for Mark to “decide” how he wanted to handle my problem. NTB was the only place that I have had an oil change performed …my car is new and I know Honda would not sell a new vehicle with the shield being attached with a zip tie!!! (I verified that with my Honda dealership also). Today it is 1:20 PM and I still do NOT have a call back from the manager! Your company has the WORST customer service and rude employees I have dealt with in a long time. Just because I am a female I should not be judged as ignorant to issues with my vehicle. I am hoping that the higher ups in this company cares about their customers will contact me but we will see how this complaint gets resolved!
Could not believe how neglegant the seabrook NH store was, had shocks and struts replaced on vehicle got the call saying it was ready for pick up and had my wife drive it home with a 3 inch gap from top of shock to nut loose as it could of gotten . tell me how as a mechanic you can look at that and say your vehicle is ready for pick up. And not even sincerity from the manager or apology. Mind you my wife drove home on the highway unsafe and pregnant
Arrived at NTB @ 7pm as the store was about to close. Service manager asked, what the problem was, I told him I had a big screw in my tire, and needed it fixed if possible. He stated,”you can leave it here overnight, and we can fix it tomorrow.” Where is the customer service any more. I will buy my tires elsewhere. So long NTB
This NTB is one SHADY company. Their Chicago store ruined all four of my rims when installing tires on my 2017 F150 by the tech’s own admission. After speaking with the corporate office they shoved me off to Sedgewick Ins company who is about as shady as NTB themselves who in turn decided they aren’t paying for the damage they did. They have a bunch if unprofessional kids running these companies who could care less for the quality of work and why should they since there is zero accountability from the top down. I have owned an Auto Parts store for 33 years and I will make certain that NOBODY I know ever shops at that place. Use any competitor, you cannot possibly do worse than NTB.
I will never go back to NTB. I have been a customer since March of 2017. I purchased my SUV April 2014 and I had been a customer of Jiffy Lube for years. Well I purchased tires and I like the team I originally began dealing with so NTB was my new car care team. I was told that I could use any NTB store and I would recieve the same service. I went to the Myrtle Beach location several times but in November ’17 they attempted to sabotage my car and my safety.
While at this store I was told I need 1372 dollars for a complete brake overhaul. I requested that they just complete my oil change so I could leave. The tech then stated that if I should wreck that NTB was not liable bc I refused a service. I called my mechanic friend and he advised me too leave. I did that. Two months later I went back to the Columbia store to learn I had a major oil leak. The under carriage was covered in oil and the oil filter was dirty due to the oil leaking and pooling. It was never noted, mentioned, or added on any paperwork that I ever refused a servixe as a loyal customer to this company. I even had the Columbia tech check previous service doXXXXents to see what/why no NTB staff failed to mention this problem before. I called the corporate office to express my concern and she was calling yhe Myrtle Beach store as well as speaking to the manager on duty. He stated that a gasket located at the oil filter was cracked while the actual tech stated it was the oil resivor , but he was not sure. The corporate staff offered me 25 for the nightmare that became NTB.
Fast gorward I go back to Jiffy Lube to learn my oil filter was poorly attached and not properly secured. The filter as covered in oil and he removed it with his hand. He took pictures and educated me on what should have happened. I crossed checked his information with other mechanics and I am furious that a company’s staff members would engage in such deceitful and dangers practices.
I still have the pictures from all the incidents and I am furious. These Guys Are Shady Creeps and NTB is Allowing rhia Behavior as if 25 dollars made this better.
I scheduled an appt. It was for 4-13-18 at the Kirkwood Hwy store. I arrived at 4:30 for a 5:00 appt for an oil change. I also had found a nail in my front drivers side tire & asked them to look at it. The girl came out & told me they weren’t able to patch the hole & there was a slow leak. And they couldn’t replace 1 tire, they would need to replace all 4. It was around $600 but would get credit for the tires that were on there. I wasn’t deciding then to get new tires. They offered to put the spare on but I declined. By now it was 8pm & the store was closing. So I’m not really sure why it took 3 1/2 hours to figure that out. What’s the point of an appointment if I was going to be there until closing? So if I had gotten the ties, it would have been the same time as an oil change, 3 1/2 hours. So I was driving home in the dark thinking something might happen to the tire. The next morning I went to a local tire store that only deals with tires. They are a very reputable company that has been in business for over 50 years. They put my car up on the lift & cheked out the tires. They said nothing was wrong with the tire. And that ntb probably just wanted to sell me tires. And I wasn’t charged for them looking at it.I have been purchasing my tires at ntb for a long time as well as my daughter. I will not be using ntb any longer. I think 3 1/2 hours for an oil change is ridiculous.
I wish I had read these reviews prior to going to this place for an alignment . I just came from the location in Parkville, MD where the most unprofessional manager (TJ) heads this place. Not only did he try to upsell me on services that he “eavesdropped” on from the mechanic, but he said he’s not even a mechanic himself! On the second poor experience while there, I saw the mechanic using a blow torch at the front my rods. Come to find out the alignment couldn’t be done, which means the use of the blow torch more than likely has worsened the issue making it worse for the next mechanic. Instead of the mechanic keeping at the job, the front rep tries to sell me on replacing my rod….all such a gimmick. But the worse part that topped it off was, a black stain was left on my drivers chair. The manager (TJ) took no accountability for the issue, and instead told me this was not done at their location b/c he had placed plastic on the chair before pulling my car around. What he meant to say is, I saw the stain that my workers put in the chair so I quickly placed plastic in the chair to deflect the issue. He continued his unprofessionalism by allowing a non employee that had driven up and greeted him by saying “wsup homeboy” into the issue concerning the black stain in my chair. He not only used some product that this unknown man had given him, but also allowed this person to say that the issue did not come from NTB (in what professional environment are bystanders able to chime on diagnosis?). Needless to say, that was all the encouragement that your manager (TJ) needed, b/c he quickly placed the problem back on me as the customer and held no accountability for the actions of his or his employees. I am expecting someone for your corporate office to address and resolve this matter
Oh wow that was the issue when this huge leak was discovered no one was there to complete the job pf fixing it right then. So as I stood here on the brink of tears that these men are attempting to take advantage of me you as a company have no one on your staff to complete the job. Fuming & Disgusted !!
Absolutely the worst experience in my life dealing with a tire store in Auburn Alabama managed by Robert Vaughns. Robert personally quoted a price for replacing 2 tires and when I got there he would not honor the price. I carried in two wheels to be mounted/balanced and after they did this Robert said he was not gozing to put them on the car and then he offered a few dollars back for not putting them on the car and he was trying to ‘hand them off to me’ and told me I would have to put them on the car. He said he was busy. This is the worst attitude I have ever dealt with in the automotive auto industry. NO NOT do bust at the Auburn, AL NTB store!!!!! Worst service ever and this Robert watched me drive off with a air leaking tire dangerous on the road!
I went to NTB in Pasadena, TX on January 6th, 2018 because my front end was vibrating and my brakes were squeaking. 4 1/2 hours and $2,400 later I walked out of there thinking everything was great. All new rotors, brake pads, and tires. I get on the road and each time I put on my brakes my truck would pull to the left. I did not have this issue before so I assumed something they did had caused this. They were closing when I got my truck back so the next opportunity I had to bring it back to them was 3 days later. After explaining to them what was going on I sat there for 2 more hours only for them to come tell me one of my brake calipers was broken. I said why was I not notified about this 3 days ago and the guy said they should have noticed it when they did the test drive after the work. Only problem with that is they didn’t bother to do a test drive. So now they want to charge me an additional $675 to fix something that they probably broke while changing out my brake pads the first visit. I DO NOT recommend anyone taking their vehicle to this business.
I guess when you hire incompetent people, you get this kind of service.
I purchased my tires a couple of years ago on my credit card at NTB in Calumet City, IL. After they were done, I was informed that tire rotations would be free of charge. I had my tires rotated in March of 2017. A couple of days after that I noticed something wasn’t right with the driving performance. After taking my car to an auto clinic near my home, the mechanic told two of my lugs were broken. I told him I had just had my tires rotated and showed him the paperwork. The mechanic who has been in business for more than 30 years and fixes all types of cars including police cars informed me that my lugs were not replaced properly. He charged me $146 to replace them. I went to NTB and spoke to the manager P. Clark who stated he would reimburse my credit card for the repairs after showing them the receipt. I went there three times to have my credit card reimbursed and still haven’t been reimburse almost a year later. I sent me son to have my tires rotated 01/05/2018. On 01/06/2018, I noticed something not right. When My husband examined my tires, two of my lugs are completely broken. I plan to file a complaint with the manager, the corporate office, and the IL Attorney General. If need be, I will file a small claim against them. I drove my son to his one weekend a month training for the military and thought what if the lugs had loosened completely on the expressway? Now I will need for a mechanic to replace the lugs again. I don’t know if they are under trained in using the equipment, but when you tighten the lugs to much with an air gun, you can cause them to break. I will never take my car to them again. They need to close this location down because obviously the workers don’t know what the hell they are doing.
My experience with ntb has always been really good but on dec 28th 2017 my experience was terrible.After being there for a few minutes and nobody saying what can i do for you i realized nobody wanted to help so i left.I’ve been doing buisness with ntb for years but not anymore. Oh yeah i want to point out this happened at the thomasville nc location
My daughter took her car in for an oil change that came with a tire rotation. She asked them for the free brake inspection as well.After getting a call that the oil change was finished, I went with her to pick up the car. The technician asked us to come in the back, he had something to show us! He proceeded to tell us that all of her front brakes were gone and only 30 percent working in the back. So she needed everything with brakes, pads, calipers, rotors, everything needed replaced Told us that she needed that, plus tires and a broken strut. $1922.00 . and change! They also told her she should not drive her more than 25 miles because it was so dangerous! Oh, and he could start the work that evening, just put 300.00 down and the rest on the NTB card with 0 interest for the rest. I told them to put her car back together and we would have to think about it! She took it to another service place and not only did she not need tires, nor brakes!!!! That hadn’t put her oil filter on correctly, it was leaking and they had not rotated her tires. She did need a strut and lug nuts cause when NTB put her tires back on they tightened them down so hard the other service people had to pry them off breaking them. Total cost of repairs from the other service place 549.00. and change! 1/4 of NTB! I will never take any car there again and will tell everyone I know what a RIP OFF they are! Be aware of them! This all happened in Akron Oho NTB
I had my teenage son take my truck to NTB for a scheduled oil change. NTB are the only ones who conducts my oil changes and it was within the time frame of needing an oil change. After waiting 45 minutes Roger informed my son that they could not do an oil change because the car had no oil in it. He then advised my son to go next door and put two quarts of oil in the car and bring it back the next day so that there would be enough oil on the dipstick. This is very bad advise to provide to anyone and also dangerous. Furthermore everyone knows that a car can not run WITHOUT ANY OIL. I could not believe this story therefore I called myself to ask what was going on, Roger repeated the same information to me. He stated that his manager Jim would not allow him to change the oil. I also asked him if he took the time to check my car for leaks because we never noticed any and he said “NO”. This was very poor service and management. I believe they were over booked and looking for a reason not to do the service.
On 10/13/17 at 1:10 pm I called the 3144 south kingshighway , saint louis MO 63139 NTB store to make an appointment for Sunday afternoon to have a wheel alignment done on my parent’s 2000 mercury grand marquis sedan. I needed to have it aligned after I replaced both front stabilizer links for them. I let them know I would be dropping the car off late Saturday night so they could do this Sunday. I dropped the car off utilizing the night drop off box for the Sunday morning appointment I made that Friday. I spoke to a Mr. James Lewis who took information about their vehicle and set up the appointment. I received a phone call Sunday 10/15/17 around 10:00am at which time I explained exactly what I needed done which was a wheel alignment and the e-brake looked over to see what part of the line the ringing noise was coming from. I also asked them if they could take a look at the brake pedal itself as there was a groaning noise when it was depressed. He agreed to start checking things out and told me he would contact me when everything was completed. About 12:00pm I received a phone call from a NTB technician letting me know what they found wrong with the car and the technician gave me pricing and a time frame when work could be completed. The brake pedal issue was something they could address the same day but the e-brake and lines couldn’t be done until later in the week due to them having to be specially ordered. I let my parents know the pricing and time frames and they decided it would be better if they had it done another time due to their financial situation and fixed income or have another shop do the work if they could get a better deal. I still agreed to have the alignment completed and was told NTB would get it done and have the car ready for pick up later that day and that I would be charged for them looking at the car and for the estimates. I never heard back from anyone and by the time I called at 6:20pm the store was closed. I called again on Monday 10/16/17 at 12:15pm and spoke with Mr. Matt Farano who let me know my car was ready that Sunday and he wasn’t sure why no one had called to let me know. I let Mr. Farano know I was not happy that no one had notified me of the status of the car and told him I would be in before I headed into work myself to pay the charges for looking over the vehicle and that I would pick it up later that night. I arrived later that afternoon at 1:30pm and as I proceeded to ask about the car and pay what was due Mr. Lewis became disgruntled and started telling Mr. Farano that my family waste NTB’s time and my parents always bring their car in and never get work done on it and all they do is bring the car in for alignments. He loosely used the terms scamming and scheming as he referred to my parents and them bringing their vehicles in and that my parents get NTB to diagnose the problems and then take the cars other places for service and they’re scheming NTB. He acted out unprofessionally and said these things while another customer whom he was dealing with was also in the store. I was embarrassed and humiliated but still apologized for whatever my parents did to upset him like that. Mr. Farano had to repeatedly calm Mr. Lewis down and let him know that I Mr. Adams did have an alignment program and had a reason to bring the car in. I also told Mr. Farano again that I was sorry and if he could let Mr. Lewis know this. I’ve been bringing my own vehicles to NTB for years and it was I who persuaded my parents to purchase the alignment program which runs until 2019 for their car. When my family has an issue with any car we own in any repair shop being serviced we will ask if they could advise and check something other things out while they’re in there anyhow and if affordable we will have the work done there. If the work cannot be done for whatever reason time or cost then we will take it somewhere else or do the work ourselves. An example I had their grand marquis in for service last year and a bolt was missing in part of the suspension system and it ended up being over 23 dollars to have them put another one on. This was something after the technician explained that I could have done myself for my parents but we agreed to let NTB do this and proceed with the alignment. It was a 1.00 dollar part but we justified the cost and let them do it. A time when my parents couldn’t afford to have a finding addressed was a year ago when an alignment couldn’t be performed due to bad lower control arms. The estimate NTB gave was over 1300.00 dollars and my parents who are retired and on a fixed income could not afford to have that done and the tech at NTB stated they don’t put on other parts so we couldn’t get the parts and just pay the labor. I had my parents buy the control arms for 150.00 wholesale and I put them on myself and brought the car back into NTB for another wheel alignment. So overall I know NTB’s job is to make money and perform automotive work and sell products and services. I’m sure it’s not unusual for some customers that comes in whom either has an issue brought to their attention by a tech or inquire about a concern has the funds to get said issues fixed. It should be understood by the store managers sometimes people have to wait or find alternatives to keep their vehicles running. I also would like a detailed explanation about the do’s and don’ts with the alignment program because my understanding was the car can be brought in at any time no reason no questions asked and an alignment performed if service has been done to the front suspension or its just simply out of alignment and needs it. Again that was the whole reason behind me pushing my parents to purchase the alignment program. Finally Its 2017 and there are way to many competitors out there who would be more than happy to service, diagnose and care for a consumers vehicle. If the attitude and arrogance that Mr. Lewis displayed toward me and my parents continue in the future we will take our 4 vehicles to be serviced elsewhere and I’m sure others who encounter this attitude will do the same. There is a quote which hangs in the corporate building of the company I work for that reads “If we don’t take care of the customer somebody else will” I think NTB’s management and technicians need to take a good look and understand just how powerful those words are and how easy it is to drive just a little further down kingshighway to say (Car X or Meineke) and give them business.
I recently went in for an oil change and was told I needed a new filter and windshield wipers. After completing the oil change I was told there were a few leaks but they would need to take a further look to see where the leak is coming from. I declined to get the windshield wipers replaced however I did have the filter replaced. All of this was done on a Saturday. While on my way to work on Monday morning I noticed my truck sounded funny so I pulled to the side of the road. I get out to find there’s a screw stuck in my back tire. This is the second time I’ve gone in for an oil change and I end up having to get my tire fixed. Once I had to get the tire replaced because it was so damaged. NTB charged me $32 to get the tire fixed after knowing the screw came from their carelessness when doing my oil change. I WILL NEVER USE NTB AGAIN AND I’M WRITING REVIEWS ON ANY AND EVERY SITE THAT I CAN.
First Harvey in my home city of Houston, THEN NTB located at 11100 Katy Freeway – not only dealing with the aftermath of Harvey – now got screwed out of $578 for a power steering pump that was never need – was the pressure hose that was needed. Now they won’t take out the pump and refund my money – they charged me another $195 for the hose. They recommended the pump and convinced me to spend the $577, then 5 days later – the initial leak which started this all in the first place was back after the new pump – so then a** backwards they work and then the hose came second. Should have given my the choice initially to replace the hose first – then down the road the pump. After Harvey and getting my life back to normal, I have to incur unnecessary debt. The manager is an idiot and I consider him and the company – Harvey #2. Almost $800 spent and in the mean time putting my like back together again after the effects of harvey. Thanks NTB
Unappreciated is how I feel as a customer of NTB. I’m not even a person that’s hard to please. A month ago I went in to Tomball 2920 location to have 4 tire & rims replaced with 4 new ones along with an alignment. I waited a little longer than I expected, no biggie but the drive home I noticed the truck was pulling to the right. Again no biggie, I called & scheduled to take it back in 2 days later. Well this time I waited from 730am til 130 pm. At 1230 the manager Kevin comes & tells me they’re having a hard time balancing one of the wheels so I walk outside & around to where my vehicle was. The tech performing the work at that time informed me one of the lug nuts had been mis threaded (stripped) & another was missing. After going back in & talking to Kevin we agreed to have the store order the nuts & they would contact me once they came in. After a week I called & was told by kevin they couldn’t locate the nuts so we agreed that if I purchased them I would be reimbursed. After the lug nuts came in I took them along with purchase receipt to the store & was told by manager on duty that Kevin had transferred to another store & whatever we had worked out was between us. After reminding the manager who was aware of the citation that they stripped one lug nut & lost another one he stated ” it was he say, she say” & refused to refund me. It’s not so much the money but the integrity of the representatives of NTB. If you your workmanship is faulty then you should except responsibility for it.
This was my first experience with NTB Tires and it will be my last. I arrived at 11:10 for my 11:30 appointment. There were only two customers when I arrived at 12:19 I had asked when they were going to be pulling my vehicle into the shop I was then told it was going to be about 45 minutes to an hour. They were working on two other vehicles. So I asked the two customers there. what kind of work they were having done one was having brakes and the other ones having an alignment. I was getting new tires put on my vehicle. There were seven men in that shop just walking around. Another customer comes in and seems to know one of the employees it’s amazing they got their vehicle in and my vehicle was still sitting there. when I ask to speak to a manager he comes out and I told him the situation he he gets very offensive and precedes to be very ugly with me telling me that she only had one tire to be repaired and I was having all four put on. So he opens the door and hollers out to the mechanics this woman says y’all are going to slow you need to speed it up she’s tired of waiting. He closes the door walks to the mechanic talks to him and it ends up taking another hour for my vehicle to be ready 3 hours and 28 minutes just to have four tires put on. Needless to say I cancel road hazard lifetime balancing and will never return to another NTB Tire as long as I live. this was at the NTB Tire in Conroe Texas manager Marcus Fletcher
DO NOT bring your vehicle to any TBC Corp company. Save yourself a future headache!! I went to NTB-National Tire & Battery(Kenner)Saturday August 26th to get two new tires and they destroyed my rims. They’re refusing to fix them. They’re saying they were damaged already which is a blatant lie!
I’ve always used NTB by my house but they didn’t have these in stock so I made an appointment at the one in Kenner (1220 Veterans Blvd) because they were the only ones that had the tires I wanted in stock. One rim looks like a bar crushed my rim instead of being placed on the tire. Now my tire feels like it’s bouncing/vibrating when moving. These don’t seem like the same rims I went there with, it’s almont like they swapped them out and put these on my vehicle. Called GMC to see if rims had serial numbers and sadly no they don’t. NTB pulled one over on me this time but I will NEVER bring any of my vehicles to them ever again or to any of their parent companies.
While waiting for my vehicle I told the lady I would come back for the other 2 tires when I had time but thank goodness I only did 2 Saturday instead of all four! Extremely disappointed with this company. I wouldn’t recommend if you want the job done correctly by honest people to expected standards.
Beyond disgusted!
Poor service
Had a 11:30 appointment for tires dropped truck off at 10:30am stopped back bye at 3:30 and still has not started or moved my truck. No communication with us. They moved the in into shop as we was standing outside thinking if we just wanted to go somewhere else. Went back home and had to call back at 4:30 and still not completed was going to be another 45 min.
Apex NC NTB, great service and management staff
. So I went in about three months ago to get an alignment and the technician said I need over $1000 worth of work to get it aligned, so I said it would wait, in the mean time I had another mechanic look at my truck and he said there was nothing wrong so about a week ago I go back in there for an oil change and another alignment check and they said I need another $1100 worth of different stuff for them to do the alignment again I’m not trusting them so today I went to fire stone and they checked it and say there is absolutely nothing wrong.
I will not be returning and I will make sure everyone I know does not either because they are complete scam artists.
On June 3rd of 2017, I had my car serviced for a tire rotation and balance. The tech jacked up the car and missed the designated jack points. As such NTB damaged the body of my car. The store (3248 N. Highway 183, Austin, TX) manager, a Alex Morales, told me that he would take care of the damage and annotated such on my service invoice.
I have called Mr. Morales and emailed continuously in an effort to get the damage to my car resolved. To date, Mr. Morales or anyone else at this NTB location, has not responded to my calls or emails.
I hope all NTB’s aren’t managed as poorly as this one and when they damage a customer’s car they respond accordingly. I paid $122 in service and received an additional $500+ in damage to my car. NTB Corporate should be appalled by this type of behavior. If NTB continues to ignore my requests for resolution, I will be filing a complaint with the BBB and leveraging every available social media channel.
Arrived at the NTB in Birmingham,Al on Gadsden hwy at 6:55. It’s customer to arrive. My car is not taken to garage until 7:45. I asked person at front desk if there was someone ahead of me because it was taking so long for my car to be tasked back. He No and offered no further explanation. Very rude!!! I was here 2 months ago and had front and rear brakes replaced. Had to return 3 days later because the brakes were still making the same sounds as before the brakes. Mechanic states that a part had not been put on properly. The only reason I returned to this garage is because I had purchased a 3yeR alignment package. I will only come back for the alignments until my package expires. I wish I had read reviews before I came here. I won’t get any more major work done here. So unprofessional and unconcerned. Service is slow as Christmas. Very disappointed
Back in 1990 when I was attending college at UTI in Houston, TX, I worked for your company which back then it was called NTW. All the staff and I took pride in the quality of work we provided for the customers… ” WHAT IN THE HELL HAPPENDED to your company “.
Yesterday I dropped my truck off at 9:00 AM at NTB in College Station, TX. for a simple and easy tire balance and rotation. Back when I worked at NTW and later as a mechanic I would take tire chalk and mark on each tire LF,RF,RR,LR so I would not get confused in the process after the tires were off the vehicle and it always worked. Before I dropped my truck off I marked the tires on the inside. Went to pick up my truck at 1:00PM before going into the store I looked at my marks on the tires which the tires have not been rotated. I went into the store, the manager gave me my keys and said it was ready. I ask him what was done to my truck. He said we rotated and balanced the tires. I ask the manager to come outside and look at my truck and I pointed out the marks on the tires. He stated ” well I guess they forgot to rotate them”. I told the manager I don’t like being lied to and you just lied to my face. Now the manager was mad because he got caught up in a lie and didn’t really want to deal with the problem. As I was driving home 5 balance wheel weights flew off my tires, didn’t surprise me. I don’t really trust the people that work at the College Station store so I got the GM’s # and gave Mr. Jeff a call, told him I’m taking my truck Rodriquez Tires down the road to get the tires rebalanced and I will send him the bill.
So when I tell you back in 1990 NTW / NTB was a good tire company it was. But NOT ANYMORE…… Very SAD.
I took my van in for new tires $600 and when I got it back it was shaking like crazy after going over 60 mph. I brought it back numerous times they said it was the weights or not aligned properly. Then they finally said u need a tire rod that’s the problem $850 still shaking. Then they said u need rack Ian’s pinion fixed $1200.00 it’s still shaking. I took it to someone else they said ntb on St. Andrews rd. Cola. Sc 29210 phone #803-731-0050 ruined my vehicle. There are parts missing and the job is all wrong plus they charged me for parts I didn’t get. I went to them today with all this in hand and he says they did everything right and the other people who by the way didn’t charge me a dime don’t know anything about cars although they have a thriving business and come highly recommend. Now the manager is blaming me it’s unbelievable. He got one of his mechanics to test drive and he comes back and tells me he didn’t feel anything and it’s my breaks and rotors. I looked at him and told him he was a liar ?. I just had my car inspected today and everything is fine except the work ntb national tire & battery on St. Andrews rd. Cola. Sc 29210 don’t go there they will mess your car up then lie then blame you it’s ridiculous. While I was there I waited for 12 hours only to be told at 10 after hours my car won’t be ready until 2morrow. As my husband got there we were getting some stuff out of my car the mechanic and clerk got into a fight calling each other the “F” word. Cursing screaming we thought we were going to get killed. We complained about the horrible experience it was ridiculous plus the fact we paid all that extra money for nothing as that wasn’t even the problem. I’m beyond sick and ready to sue for my ruined vehicle and my stress and trauma. Another couple came to get their oil changed on a car they just bought and as they were leaving their oil and engine light came on they came back to shop only to learn the mechanic drained the oil but forgot to put any in ? Don’t take you car there unless you want it ruined or to blow up.
Made appt. on line for oil change and tire rotate for 10:00 am got there 9:45 am was told it would be a 2 hour be for they would get to me what is a apt for if you are told 2 hours be for we can get to you. It is not the first time on this I will never buy tire or get oil change there I but tires for 3 car and oil change there but no more!!!!!!!!!!!!!!!!!!!!!!!!!!
June 26, 2017
About a month ago I went into NTB to get my tires checked. The gentlemen put air in my tires and told me the rear passenger side had a nail in the side -unrepairable, He further informed me I would need all 4 tires replaced because the car was 4 wheel drive. I made an appointment to have the tires replaced.
My car was due for service (with my regular mechanic) a week later and I made a list of things I wanted checked. On the list was that I recently noticed the steering wheel shaking while driving on the highway. He noticed that I had new tires, offered to balance them, but suggested I should take the car back to the place that had replaced the tires.
The next day I took it to NTB and Charlie at NTB said maybe one of the weights that they use to balance the tires had come off and leave it there. He called me and told me that they took care of the tires but noticed that I needed a new serpentine belt. He explained what it was and I thought that kind of unusual because my car had been thoroughly checked by my mechanic that I have used for 15 years. Unfortunately I authorized the replacement and enclosed is the bill. Because I complained about the cost , he was kind enough to deduct the cost of the belt.
I did not drive the car for several days (3) and when I tuned on the ignition, I heard this screeching noise. I called NTB and they said to bring it in. They then told me I needed $800 to $900 worth of work because there was something wrong with the AC compressor and pulley. I did not authorize any work.
I took it back to my mechanic only to find that the Serpentine belt was not tightened properly, subsequently it was damaged because it was too loose and because of this it would need to be replaced. The AC compressor and pulley were fine.
What really angers me is that if the problems (new tires and Serpentine belt) truly existed both jobs were sloppily completed and would not have required repeated visits. Te other alternative is that your company is looking to “make up” problems to generate more business. Either way, it does not speak well for NTB.
Enclosed are the receipts from both repair places. I would like to be reimbursed for the inflated labor charge to replace the serpentine belt that NTV put on. You charge ($ 113 for labor) is not only outrageous (my mechanic charged $20 to do the same thing) but I seriously doubt that it needed the belt replaced and question whether it was damaged while in for the wheel balancing. I take extremely good care of my car and appear for all scheduled services on time. I also resent being without my car and the extra trips to your store….9400 Reisterstown Rd, . Owings Mills 21117. Charlie is the manager and took care of me each visit.
We will never purchase tire from NTB again and have no qualms sharing my thoughts about how all this happened and your ridiculous charges. Social Media comes in handy sometimes and this should be shared.
All, please be aware of National Tire & Battery….NTB….I took my vehicle in to the location in Carrollton, TX back in January of this year and was told I need to replace my rear drive shaft and they filled my differential fluids…..not one time was I told that I needed to get my differential sealed but that my vehicle was fixed. It wasn’t until last week during the date of 6/16/17 that it started doing the same thing as it did when I took it to NTB in January of this year. I took it back to the location in Carrollton and was told by the Assistant Manager that it was nothing that they could do for my car and to take it to the dealership yet I had a warranty of my parts; therefore, I had my car towed to a different mechanic shop that deals with transmissions and was informed that not only do I need to replace my differential but also the rear drive shaft in which what was placed in January by NTB and cost me over $900.00. Now the estimated cost to get my vehicle repaired is over $1800.00 and NTB is not taking responsibility nor honoring the warranty. They took advantage of me being a female and not knowing much about cars. I have spoken to the GM Maxwell as well as the Assistant Manager Brandon in which he hung on me…..how rude…..I would like NTB to take responsibility of the cost to repair my vehicle. I definitely should have done research before I allowed them to pretend to repair my car because it’s so many complaints about their organization and mostly from females. Please share this post with all your friends to alert them to never go to NTB for services. The worst services ever and they SCAM females!
CONSUMERS BEWARE!! Found a nail in my tire at a retail shop on a Sunday afternoon… directly across the street from an NTB in Rosenberg so I popped in since they were open. It was raining, I needed new wiper blades so I bought those too. The patch and blades cost me around $50; I wasn’t going to complain since a) it was a Sunday and although they would do it for free, Discount Tire was closed b) NTB was RIGHT there and I didn’t have to make a second trip to a different shop to get blades or drive far on a punctured tire.
The guys in the shop were really nice, but then they tried to sell me new rear brake pads AND rotors for nearly $700!!! That was just 2 sets of brakes and 2 rotors plus labor?!?! I about fell out because there was NO way the rotors were bad, and they didn’t show me that they were bad. The brakes weren’t grinding; I wasn’t having problems and I’d only bought the car (used w/ under 30k miles) a little over a year ago. Sure enough, I bought the brake pads myself at O’Reilly ($50) and had my boyfriend change them, and check the front brakes as well as the rotors. Everything looked fine, just as I suspected. I guess they thought that they could pull a fast one on a female? Glad I’m not a sucker, but I bet they screw a bunch of folks this way.
I have had nothing but issues with ntb in houston near willowbrook mall. Took the car in for brakes, they replaced pads and rotars. A few months later, brakes start squeaking and the car starts to shimmy when I stop. I take it back in and they said I needed brakes again. I told them I just got them. They said they will replace them. I don’t think they did. I had the same issue a month later. I took it to the dealership and they repaired the brakes the correct way. It does not appear like they care about customers anymore. I use to love ntb. I have spent thousands over the years on tires. I will not be back. I don’t want to be treated the way they treat customers and have to pay for that. It is not just one location. I feel as if this is the culture of the company. Too many options to put up with it.
Lets just say , Im PISSED with NTB. I took my car in on 5/9/17 with the complaint that my breaks sounded like they were grinding. It was 4:11Pm. The guy came out and said I needed new breaks. Ok , thats fine. Oh and a new tire.. So everything was finished at 4:51pm. I feel like it was rushed because the guy made a statement that it was time for him to go. I couldn’t believe how fast it was done. So, as the days go by, it still feels like there is a grinding sensation when I break, and now its getting worse. So today 5/9/17, I take the car back because I feel like my issue (the reason I went in the first time) was never fixed. So I explain to the guy whats going on and everything I stated here, and its like O well maybe you might need this or that. Then he states well you can leave it here and we will check it, but Im the only one here and I have five cars and he had an attitude about it!.If the job was done right the first time , I would not be back here. How can a business be ran like this? Im not paying one more PENNY! I cant AFFORD it!!!
NTB #8593
Maple Shade NJ
I took my 2006 Dodge 2500 pickup truck into the Galveston NTB. Well actually the serpentine belt broke and I called NTB to see if they could fix it. They said yes they were very familiar with my vehicle and I could just drive it up there. I just had to be careful it didn’t over heat. Little did I know I could not because they belt powers the automatic clutch so now I’m stuck on the side of the road waiting on a tow truck. I should have known then. So I get it towed in they look at it and say the a/c pump froze up and that’s what broke the belt. I say ok and have to leave it overnight. I get a neighbor to pick me up. The next night about closing time they say it’s ready. I get another neighbor to take me up there. I pay get in the truck and immediately the check engine light comes on. So they start checking codes and finally tell me the fan clutch is out they have to order the part and they will call tomorrow. So now I have to get another ride home. The next night (Sunday) they call, I get a ride up there and as I am leaving the check engine light comes on again!! They check and say it’s probably nothing but it says it is the turbo charger or air intake. They say I can drive it home and they reset the code. So I leave and on the highway the truck wont shift out of low gear and something is definitely wrong. So I call they say everyone is gone and I can bring it back in the morning. I have to be at work at 6am they say they don’t open till 8am. I have to be at work, what about a rental? They say we will see. So I get home look up the codes on the internet and find out it’s a $0.40 fuse which I change and it’s all fine.
So I leave the country for a month, come home and the first day back the a/c is acting crazy. I take it back wait an hour and they say the clutch fan wires are cut and they will fix no charge. I get it back 3 days later seems to be working. I’m home a little while and have to leave the country again. I return back home and go to work 1 day the a/c goes out again. I take it in on Thursday afternoon and same thing wait an hour for them to tell me the wire to the clutch fan is cut again. I get it back on Sunday, I drive to work Tuesday and guess what the a/c goes out again. Ok, now I am PISSED. I call the manager and he says bring it in he will look at it and try to figure it out on Wednesday. Not today but the next day. So I decide to call the corporate office and see what they say. Well I get on the phone talking to Rodrigo and he seems very nice. He puts me on hold and when he gets back on the phone he tells me “Go to the League City store where the manager will be waiting on me at 3:00 where he will put it right on the lift and figure out the problem. He will also be dealing with the district manager who will aware of what’s going on. I thought great maybe I’ll get it fixed this time. So I get there at 3:00 on my way home from work and nobody has any idea I am coming who I am or what’s going on. Really?? Great customer service. So after explaining all this to the manager Oscar he gets it on the lift checks it out and says he can fix it today in a few hours. I call corporate and speak with another rep and all I get is sorry that is no way to treat you.
Then Rodrigo calls me back while recording the call and tells me he got it all taken care of with Oscar. I told him he did not I talked to Oscar he had np knowledge. Then he tells me that he spoke with the district manager who was supposed to take care of the situation. I still can’t believe how much NTB screwed me around. Wasted my time, wasted so many trips back and forth and I have no even received a “sorry” from anyone except Oscar at the League city store who was the only one that got anything done and figured out that the parts the Galveston store ordered did not have a guard for the wires like the NAPA part Oscar ordered.
So basically I have never had a worse experience with a company, excluding Oscar and his people at the league City store who by the way got the part ordered and put on in 2 hours where it took the Galveston store 3 days.
I scheduled service for a tune-up and oil change at the NTB location on Leslie Road/FM 1604 & Culebra. After the manager completed his worksheet on the computer the charges totaled $450+! It was shocking, to say the least. His explanation was that my car (2008 Nissan Versa) needed platinum plugs and using any other would cause the Service Engine Soon light to come back on and the engine would run rough. I was a mechanic for years. This makes no sense.
I requested just regular plugs and a standard tune up. He said he couldn’t do that. Since he refused to do it, I opted for just an oil change. The oil change cost $32. It seems more than excessive for a tune up to cost $420, under any condition. You can’t help but feel like you’re being taken for a ride here. I trusted NTB. What’s going on?
My daughter had a nine o’clock appointment to have her rear brakes replaced on her 2011 Dodge Journey yesterday. Larry had the tires off and only showed us the driver’s side and showed us there was no pad left. Larry said the calipers, pads and rotors need to be replaced on both sides. While he was talking to my daughter I went to the passenger side and took pictures and then took pictures of the driver’s side. I told David at the front desk and Larry my daughter only has one income coming in and she has two little ones ages 1 and 3 in hopes they wouldn’t take advantage of her. When we came back three hours and forty five minutes later Larry was still working on her vehicle. He said the calipers were bad and they had to be replaced. He also said the master cylinder needs to be replaced because the brakes are squishy. I had asked to see the old parts and the lady took me to them. The calipers and pad were still attached to the rotors (both) laying on the floor. I took pictures of them and sent the pictures to my brother who lives out of state and who used to be a Ford Master Tech. He’s not a happy camper about Larry taking advantage of my daughter by telling her she needed new calipers when he didn’t even take them apart to look at them. Oh and about the master cylinder he tried getting my daughter to buy was a complete joke. When we left the brakes were not squishy and the vehicle stopped like it should. I had asked David why didn’t they replaced the rear pads back in Dec 2016 when they replaced her front rotors, pads and calipers? He said they are all about making money. So not in his words, why only charge her for rear pads when she would be back in five months needing full replacement of pads and rotors. And also lie about needing to replace the calipers. Her total yesterday came to $910.60. It was a little over $800.00 back in Dec. Larry needs to practice honesty. My brother is proof that honesty takes you farther. A guy was having a problem with his car and no one seemed to know what was wrong with it. My brother just started working at this dealership. They guy was very upset that no one seems to know what’s wrong with it and my brother said give the service order to me I’ll look at it. My brother found the problem and was able to fix it. The man was so happy he offered my brother a job at CAT. Within three months he was working in the office and over the years he made a part and had it patent for them. 17 years later he’s still with CAT. If Larry can practice being honest it can take him farther and bring in new business for NTB. Or like my brother it could give him a new business opportunity.
I forgot to say which NTB we were at.
3350 Mall Loop Drive
Joliet, Illinois 60431
(815) 436-8888 (NTB’s #)
I have all of the pictures on my phone and I would be more than happy to share them with you.
I had a 0730 appt at your Mt.Juliet TN store for a oil change. The manager Ethan Allison informed he could not service my vehicle with a broken door latch. The truck had been serviced by this shop but he made a lie about he had new insurance that made him turn me away. After calling an NTB shop in Nashville an Customer service I was informed that this young boy was full of crap. The answer to my problem was to avoid this punk and drive to Nashville to have service. I needed a price on 4 tires and have done business with NTB. The young punk was very adamant that he stands by his decision and became hostile. I do not mind you pi**ing on my back but do not tell it is raining!!!
I’ve been a dedicated customer of NTB for over a decade. Never have I been so perplexed in all my life. This is my last time doing business with them. I purchased 4 Michelin tires, a lifetime alignment as well as hazard insurance for the tires. To my surprise, there was a nail lodged in my tire that could not be repaired. The manager at the Mt Juliet, TN location told me that I would have to pay for 20% (the benefit of having the hazard insurance). Seemed reasonable as the tires were purchased in 2016 and he measured for wear. The tire itself cost $180 and 20% is $36. By the time he charged me for installation and hazard AGAIN it totaled $114. What a rip off!!!!! The alignment, just so that everyone is aware is a scam. You only get 1 year!! I took my vehicle there for an alignment a few months ago and the manager told me that he could only do the alignment for me as a courtesy. Really??…. after I’ve paid you for it in my initial purchase of my tires and never used it one time??? I will be writing the corporate office and informing the CEO and COO of what kind of unprofessional people are running their operations. I’m certain that there are bonuses tied to sales performance and I’m ok with that as long as sales are achieved ethically. Won’t get that opportunity to have me as a loyal customer again. Anything to get out of honoring a warranty.
this company SUCK
To Whom It May Concern,
My name is David Marrufo and I am writing to you on behalf of a customer of ours. His name is Brad Huntley, Claim #30177673845-0001. I am the Customer Service Manager for a major Tire Retail company in NW Ohio. I am not understanding why you are not helping this customer. It is widely known in the tire and service industry that putting only 2 tires on an all-wheel drive car is not recommended. Because your store did this, he’s in for some possible transmission issues down the road. I think it is extremely poor customer service to not offer SOMETHING to help him out and show your good faith. Our company would never turn away a customer complaint without some kind of help. We are very mindful of Social Media in this day and age. He wants to tell the world(Twitter, Facebook, Yelp) but I asked him to hold off until I am able to help him resolve this. My recommendations are as follows; 1) you could warranty his transmission for 6 months. 2) you could reimburse him for the 2 tires he bought. 3) You could reimburse him for the next 2 or 4 tire purchase. All of these are just suggestions and would help his attitude towards your company and keep it off of social media. Our company would always try and work something out with the customer. I’m hoping you will also. Please call me if you have any questions. I look forward to your response.
David Marrufo
Customer Service Manager
Tireman Auto Centers
davemarrufo at thetireman.com
(419) 304-3764
I got 4 brand new tires only to be left on the side of the road twice with flat tires within day of getting it installed. The manager was rude and never apologized and I was promised a refund over 3 weeks ago after paying $800 almost and yet to get it! The service on his part was horrible and I demand someone look into training and customer service in Cary NC!!
On Saturday, April 15, 2017, I took my 2005 Chevrolet Silverado truck to NTB for a simple brake adjustment. I should have known better, because my last trip to this same store to have new tires installed, ended up costing me right at $1000 counting the new tires. It was “discovered”, according to one of their “service technicians” that I needed a new wheel bearing. I had to leave my truck in their shop overnight because I was told that they could not have it repaired until the next day. Well, it so happens on the next day that I get a phone call from the manager saying that it was not a wheel bearing that was the problem, but that my tie rods needed to be replaced to the tune of almost $500. Like a dumba**, I allowed them to do the work. My most recent trip … AND THE VERY LAST TIME I WILL DARKEN THEIR DOORS …. that simple brake adjustment ended up costing me $350 and took over 4 hours to accomplish. LISTEN UP PEOPLE! DO NOT TAKE YOUR VEHICLE TO NATIONAL TIRE AND BATTERY! THESE PEOPLE ARE NOTHING BUT SHYSTERS LOOKING TO HAVE YOU SPEND AS MUCH MONEY AS THEY CAN GET OUT OF YOU! DO AS I HAVE DONE AND REPORT THEM TO YOUR LOCAL BETTER BUSINESS BUREAU, ANGIE’S LIST, ANY CONSUMER AGENCY YOU CAN THINK OF! THESE PEOPLE NEED TO BE RUN OUT OF BUSINESS!
NTB is the worst automobile company that I have ever dealt with. They got me twice for the same botched up brake job simply because I complained to their corporate office. Please continue to submit your bad experiences about this company and hopefully consumers will force them out of business.
I received a recommendation while having a quarterly tune-up (oil change, tire rotation and wheel align) done by another auto service provider. I was told that all lower ball joints on my vehicle would need replacement before conducting the wheel alignment. I called around and received a lower quote for labor through NTB. The suggested service was estimated 4 hours of labor and totaled $424.04 Following up around the 5 hour mark, and I had a scheduled appointment, I was told that it was still being worked on. They spent the entire business day replacing the ball joints the entire business day. Not even a week later having the work done, I’m driving down the highway at about 70mph going on 9pm– I’m 2.5 hours away from home and just over an hour away from where I work. The steering wheel begins to shake and it becomes difficult to keep the vehicle within my lane of traffic. I reduce my speed in attempts to make it safer to continue driving and put my hazard lights on to keep other drivers away from me. About 15 mins later the left front driver’s wheel flies off the rotor and I strong arm the vehicle while grinding to a stop on the highway under a bypass. I make an attempt to search for my lost wheel along both sides of the highway and the median. While doing so, I make the call to my insurance company to get roadside assistance. At the time of the accident I’m stranded in the middle of nowhere, still hours away from home and maybe an hour away from where I work; the same city NTB is located. I have the vehicle towed to NTB that evening. I paid $140.00 out of pocket for the tow and that night I’m left with no where to sleep because of pet policies the hotels claim. The next morning My insurance company makes the damage assessment, takes my vehicle to an authorized business for the repairs. After the services are completed there, I attempt to settle the remaining out of pocket expenses (insurance deductible, rental car, and towing costs) with the manager at NTB. He states that since the insurance company is currently executing the claim that he is unable to do anything. I ask for his supervisor’s information, Mr. Mike West, and the manager at NTB states again that he doesn’t see that he’ll be able to do much about it either. I make an attempt to call Mr. West, conveniently it isn’t a working number. While my insurance company is pursuing settlement for damages and costs with the insurance company that represents NTB. I am taking legal action to have NTB pay my out pocket expenses. I intend to have the company reviewed by the Command Inspecting General’s Office for negligence with a completed investigation submitted to the Armed Forces Disciplinary Control Board for the business to be flagged and banned for unfair consumer practices along with notifying State consumer protection/licensing agencies.
I made an formal with a customer care representative concerning a location in the 44241 area concerning falsification of information. I was informed the first week Feb 2017 that a rear wheel left bearing was needed and I inquired about a previous rear wheel bearing was performed in the end of Feb 2016 and it should have a warranty for 12 months and the 12 months had yet to expire. The staff stated he did not see the a rear wheel bearing was not performed at all on neither side he continued to state that he only see that ball joints and brakes/rotors were performed the end of Feb 2016. I taken his word for it initially but I remember paying over 1,100.00 end of Feb 2016 and applied for a NTB card in order to pay for the service on end of Feb 2016. Feb 4th 2017 they mention that a front wheel bearing needed to be done in addition to the rear, therefore, I allowed them to perform the front wheel bearing. A few weeks later (the end of Feb 2017), out of suspicion, I requested a duplicate invoice for Feb 2016 from the same location but different staff member it read everything that the staff member stated such as the ball joints and rotor/brake but the REAR WHEEL BEARING was also on the same invoice in addition to. It was very clear on the same invoice reading in aligned to the left along with the other repairs. However, after I inquired about the warranty Feb 3rd-4th 2017 the staff told me it was not on the invoice and they did not perform a rear wheel bearing 2016 just to avoid honoring the warranty. After, doing the self-investigating now the end of Feb 2017, I ask NTB which wheel bearing was replaced the left or right they stated they did not know because it only read “REAR wheeling bearing and hub.” I was lied to before and I did not trust NTB and since this was a SAFETY issue (that can cause car accident or death) and to avoid being lied and manipulated again I had to take it to Pro Tech to verify which rear wheel bearing was the original and which was more recent as verification to avoid repaying for a wheel bearing that was suppose to be under warranty in the beginning of Feb 2017. I ended up paying an additional 92.56 to get verification from another shop to avoid any false information and ensure safety. It was verified that the left rear was the original and needed replacing and I ended up replacing the left and discovered that the right rear wheel bearing need replacing as well. I attempted to call the service manager at the original NTB I initially started with and after informing them that I was given false information in the beginning of Feb 2017 when the warranty was still valid and I was mislead to avoid the warranty, they stated it was to late and when I ask for corporate number they stated, “We don’t have corporate number in the store you can Google it yourself” Therefore, I “Googled” corporate’s number and spoken with Carmen in corporate and was given and incident number but I needed to speak with someone concerning the out of pocket expense of 92.56 dollars because she stated she could not assist with that not even placing the 92.00 on the NTB card. I don’t not want cash nor a check, I am just requesting that the expense related to NTB staff falsification of information to be either placed on the NTB card or placed on future services or given a free service that equal to the 92.00 dollars because that was at the fault of the store to give false information to avoid honoring a warranty leading forcing me to take it to someone else so I can get the appropriate part fixed, ensure safety quality assurance, avoid further falsified info. I believe this is fair but I know the manipulative service I received was not fair to say the least. I am a medical professional and if I falsified information to avoid any a giving a free sample of medication or a discounted service which can avoid a worsen/exacerbation of disease and you had to go pay for another doctor to find out the truth I would be held accountable and would have to pay the cost for that additional service to go another doctor or even worse malpractice if it became unsafe. In this case, it also considered unsafe and I hope no families end up with a vehicle being unsafe on freeways and end up with an accidental injury or worse related to falsification to avoid a honoring a warranty. In conclusion, I have request to utilize another unbiased impartial NTB location in attempt to replace the right wheel bearing with the assistance of Carmen but wanted someone to contact me to avoid going through better business bureau BBB in attempt to resolve the 92.00 out of pocket expense related to the initial NTB location’s manipulative behavior. Again, I do not want cash nor a check, fairly, I just want it be placed on the NTB card or service equaling to the amount I paid to ensure the safety of my family and getting the correct one replaced. I apologize for bringing this matter to your corporate office but I had no other choice after attempting to go through the chain of command.
Thank you,
Greetings,
I would like to file a formal complaint and request a refund for the horrible experience I received today from the NTB location at 8423 Central Ave, Capitol Heights, MD 20743. I arrived at 7:30AM, to drop my car off to have my AC fixed. I walked up to the front counter and waited 5 minutes for Ilona Turner to finish a personal phone call. She then turns to me and says “yes can I help you?” She was unprofessional, made clear she did not want to be there, could not speak in complete sentences and was not friendly or accommodating. I proceed to tell her I need my AC looked at and repaired, I also ask if she could have someone look at my transmission as the light had recently came on, and went off; the light was/is not on when I dropped the car off. She then writes up a “ticket” and tells me she will call back when its ready. At 12:43pm I call her back and ask for the status of my vehicle. She puts me on hold for 5 minutes and comes back to the phone rambling about an up down sensor and the car would need to be taken to the dealer. This lady should not be working at the front desk of any establishment. The NTB management should be embarrassed that a professional, nationwide company has someone with this much disdain for customer service at their front desk; she seemed to lack basic skills like speaking in complete sentences and answering direct questions related to my vehicle, questions like “how much is this going to cost?” I called her back again 3 more times, 1:30, 3:15 and 5pm. She then tells me “oh the mechanic never looked at your AC, I forgot to tell them, he will look at it when he gets back from lunch.” By this time I am shocked and annoyed that my nothing has been done to my car. I arrive at the location to pick up my car at 6:20pm and I was told by Dave McCoy that Ilona was gone and the AC is fixed. I was provided with no paperwork, no recommendation for a dealer, no checklist no NOTHING. Dave says “that’ll be $303.49.” Again Dave has a blank stare, no hello, no sorry for the 12 hour wait, no nothing, just asks for payment. I ask what am I paying for and he says a diagnostic and a the AC. I tell him that nothing was done for this $113.99 diagnostic; where was the paperwork, where was the mechanic what am I paying for? How do I even know they did a diagnostic, what does this mean? Dave looks at me and says “Ilona and the mechanic aint here, so you wanna pay or leave it?” After almost 12 hours of not having my car and no way to pick up my children, I HAD to pay this fee of $303.49. The level of service I received was disgusting and everyone employed at this location should be ashamed! They took my $113.99, money that I work hard for and feed my children with and did NOTHING. I didn’t receive ANYTHING! I ask Dave are the employees here cheating people out of money and he just shrugs, smirks and shoves a receipt in my face. I would like to be refunded the $133.99 as I have nothing, nothing was diagnosed, and I feel cheated and humiliated by this 12 hour ordeal.
I am going to post this email on Yelp, and other sites until this issue is resolved, stealing money and doing no work is outrageous.
Please contact me ASAP.
Jason
To whom it may concern,
First I just want to start off by saying Thank you for being open a little later than other tire locations around where I live on Sunday’s. If it wasn’t for NTB I don’t know what I would’ve done. My car caught a flat tire on Sunday around 3:30pm and I was able to get towed to the Houston location on Louisiana street around maybe 4:30. I totally understand that the location was getting ready to close at 5 and workers are ready to get home to there families, but that is no excuse to treat a customer with disrespect. The manager on duty treated us HORRIBLY! every time we would try to ask a question about, “where should we park” “what tires would benefit us the most” her response would be “I don’t know” or “I guess”. She walked around looking at us with disgust like we were in the wrong. I don’t know the name of the worker, but I was told she was the manager and she was African American. For her to be a manager, and for the regular employees to assist us with great customer service is just a little backwards to me because she is in the leadership position. I don’t want to bash the company as a whole, because the lady who checked us out was the total opposite. She was very helpful and made us feel more comfortable about spending over $600 with the company. Once again I just want to thank NTB for the service, but my experience was the worst Customer service I have ever experienced.
Order number 400017756586
I recieved a promotional visa gift card…I be tried way too many times to talk to a human to resolve an issue. Can someone please get back to me. Thank you
soldier123k9 at gmail.com
I dropped my truck off at store # 202 in Augusta, GA yesterday. Nobody from the store told me that they didn’t have a machine to conduct an alignment until 1130 this morning. Under the impression that this process was going to take 2 hours as quoted by a technician on Sunday. I call at 4 pm to check on the truck and ready to pick up. The store clerk Wade Doolittle informs me that his technicians took my tires off my truck and walked out on him. My truck is now on a lift at the store and without new tires on it. My truck is basically being held hostage until a technicians comes in and outs tires on it. I am beyond upset as I was expecting this to not take all day now who knows how long it will take. Please advise here!!!
I came to tire kingdom in Simpsonville SC (Ray Talley Ct.) on Sunday march 12th for a tire roatation; Since I bought my tires here. I was told it would be about 30 minutes and 2 hours later they were finally done. I had a ride set up but called them off when I was told 30 minutes. Wonderful customer service. Everytime I asked I was told it was next. What a bunch of crap. People came in behind me left sooner than I did. I knew I should have purchased my tires somewhere else.
Plainville Ma location cannot keep appointment times as scheduled. I have a limited window of when I can have things done because of work schedule that’s why it’s important to be able to rely on scheduling. This locstion has never been able to stay on schedule, 3 times now over the course of over 1 year and they’re always at least 45 minutes to an hour behind. I had 11 am appointment today and they’re an hour behind, I told them to forget it and left. I’m done with your company and will tell anyone who will listen to not waste their time with you.
i bought tire at the huntersville store and had balancing rotation and road hazard all added to to service. well when i check out i did not catch but they put the wrong name on invoice and i called balk the same day and ask the manager to send me a corrected invoice but have not received. then they told me i need inner tiie rods and an alignment i did not have this done but i went to another place where i have all my alignment work done and they said everying was ok and i did not need inner tire rods. i don’t like it when place try to sale you someting you don’t need like in this instance. just thought you needed to know about this situation hoping they won’t try to sale something not need to someone else.
To whom it may concern:
I first began using National Tire and Battery on June 19, 2016. I purchased 4 new tires for my vehicle at the Fayetteville, GA location resulting in a total of $478.48. In October, I began hearing strange sounds around my tires. I assumed it was a tire issue so I took my car back to NTB on October 22, 2016. This time it was taken to the Douglasville, GA location. Once my car was inspected, it was concluded that I needed new brakes and rotors on the front of my vehicle. This service resulted in a total of $405.46. Shortly after that, I began to hear more strange sounds from my car. A month later on November 30, 2016 I took my car back to NTB at the Fayetteville, GA location thinking that the service on my front brakes needed to be looked over. After my car was inspected, I was contacted on my phone and told that I needed rear brakes, rotors and that my calipers needed to be replaced. I found it very strange that my calipers needed to be replaced since my vehicle is only 5 years old. In addition, I was told that the total for these services would be $1,200. I declined my services because of the price. When I went to pick my vehicle up from the shop, I was told that they would not be able to give me my keys because my brakes were in such bad condition. I was then told that I would either have to call for a tow truck or let them complete the work on my car. I decided to go ahead and have them complete the services. The final price for these services was $978.43. The next evening I picked my car up from the shop and drove about 5 miles. When I got to my location, my rear brakes were smoking. The burning smell was so strong that I had to cover my nose. I was afraid to drive any further, so I left my car there and found another way to get home. That night, I contacted customer support and was directed to take my vehicle back to the shop. The next day I dropped my car off at the shop and notified the manager of the issue. I was ensured that the issue would be fixed. About two weeks later, I began to hear screeching noises from my car again. I was told that the brakes and rotors were “settling”. I have heard these noises on and off since then. On Monday things got worse. My car now screeches while I’m driving, braking, and turning corners. It sounds like metal on metal. I will be taking my car back to the Fayetteville location this afternoon. I am very disappointed that the many issues with my car were not identified and/or acknowledged during my many trips to NTB. As a mother of an infant child I do not feel safe driving my vehicle. I am extremely saddened with my services from National Tire and Battery. My grand total of expenses with this company from June to November has been $1,862.37 and my car is still not fixed.
Good Morning:
I just picked up my auto from the NTB located at 1406 E Cobb Drive, Marietta GA 30068.
I am very confused about the math of my final bill. Order #400016958906. I am under the impression that I received a bait and switch on the services provided.
1. If you purchase tires you are charged a separate balancing and mounting fee. Why was I charged labor for the installation of the tires? That is double charging.
2. My total labor charges were $466.01 which comes out to 4.5 hours of labor. Sorry but it doesn’t take 4.5 hours of labor to complete and alignment and flush front brakes and replace rear brakes… The only two itemized labor charges on my bill are for Brake Fluid Exchange for $60.49 and Oil Change Labor Charge of $9.00 (which was comped out) I do not think that this should even be a charge. I will never bring my car here for an oil change again knowing that you charge additional labor fees, no other place does this). I would like to know where the rest of the labor charges were applied.
I went into NTB to take advantage of the buy two tires get 2 tires free. I was told that I had to purchase the Alignment for $114.99 to receive the offer…I agreed to this. The sales rep did NOT advise me that I would have to pay all these additional fees. I do expect to receive a credit to my charge account for these undisclosed fees. The sales rep advise me that my bill would be between $400 and $500 depending if I needed full front and rear brakes. Why did my bill not come in close to this…I was told what the bill was when the sale person advised me that the car was ready for pick up…I would not have authorized all this work knowing that it would be $784.09 total.
I have been a long time customer and credit card holder and this was no way to treat a customer. Please call me at 770-XXXX-XXXXX and advise what amount my credit card will be refunded. It is of my opinion that all this should have been addressed before I agreed to allowing them to service my car. I am sure you would like to retain my business I own 3 autos.
I look forward to hearing from you within the next 2 business day.
This morning I call NTB one of this location
4453 southwest Hwy, Oak Lawn, IL 60453
I asked him, can I get an appointment to do oil change and tier rotation?
He said that you don’t need appointment to get oil change. Just stop at our location.
I said ok.
I went to that location. 3-5 employee chit-chat at one corner.
No one greeting to me and finally one Spanish man get me and ashe’d that how can I help you.
I said I need to do oil change and I will wait.
He said you need to wait couple hours.
I told him listen man I just call you and some one told me that stop my location that’s why I am hear.
He said that I don’t know who answered that phone.
That’s disgusting answer.
That’s means no one is reliable persons.
They are not telling fact over the phone.
I asked one employee who is doing something in computer.
Can I have you manager name.
He said manager is not hear.
He did not specified me that we have 2 manager which is store manager and service manager.
I am still waiting for his answer. He went to one small cabin office then in garage and came back to his spot.
I was expecting to him let me know his manager name. And he pointed to me other employee which I started first conversation.
I asked him is he a manager.
He said he is not.
Then that man came to me and I asked him are you a manager and he said that nop I am a service manager.
He did not apologize me for all situation.
That location is really un respectful for all customers.
Good Morning a tale of 2 stores in one town. Olathe Kansas
Store # 1 20202 West 153rd Street. My apologies that I do not have any names as I was not directly involved.
My son calls this store around 7 or 7:30 the other night. Asks whoever answers the phone if it would be possible to get an oil change yet this evening ? I hear my son tell them he lives about 15-20 minutes away but he would really like to get it done tonight. The person on the other end says no problem bring it in and we will get you taken care of.
Opinion: Excellent customer service. This store should be commended.
Store #2 11815 South Blackbob Dealt with Mr. Kyle Adams Manager
I stopped in this store on 2/15/17 on the way home from work wanting to get an oil change. Gentleman who waited on me said he had appointments and the soonest he could get me in would be around 8:00 P.M. I thanked him but said I did not want to wait that long. He mentioned that they take appointments would I like to make one ? I said yes and made an appointment for 7:00 A.M. the next (2/16/17) morning.
I admittedly showed up between 5 and 10 minutes past 7. Was greeted by Kyle, Information taken and truck pulled into their service area. At this point I am the only customer in the store. Kyle and I exchange a couple of conversations in regard to what type of service I wanted. At some point he asked if I wanted the tires rotated (part of the oil change service) and I responded that I needed to be at work by 8:00 and that if it would not affect me getting to work on time go ahead and rotate if it would affect me getting to work on time just change the oil. It is now around 7:15 and Kyle informs me that he would not be able to get an oil change done in enough time to insure that I would get to work in time.
At this time I am sure I showed my displeasure that they could not preform a basic oil change in the time frame that I needed. At this point I am still the only customer in the store.
Kyle informed me of the following:
1. NTB allows 1 hour for an oil change
2. They are NOT in the quick oil change business
3. He is out of my oil filter. ( I drive a Ford F-150 the #1 selling truck.)
4. Did I not appreciate the fact that he told me the truth about the time needed.
I do not think of myself as unreasonable and I did appreciate the fact that he was forthright about the time needed. I just find it difficult to believe that:
1. They did not have a filter for the #1 selling truck. (Kyle said he had 24 coming in)
2. He and his employees could not preform a basic oil change in roughly 40-45 minutes.
3. The attitude and tenor of his voice (as well as mine) was unacceptable.
Bottom line to this entire situation is that I will never again darken the door step of the NTB on Blackbob Road in Olathe Kansas.
I booked an appointment for an oil change for my chevy s10. The price quoted on the website was $19.95 with the total being about $22. The attendant charged me an extra $8 stating that the oil filter was more expensive. I paid the extra and called around later and found that my oil filter is NOT more expensive! I will never shop there again! Over the years I’ve bought tires and had plenty of repair work done. So, goodbye!
I know this is long but wanted someone to hear my story about your Lees Summit Missouri Store and Store Manager and the non service I got until others stepped in. I will not post this to any review sites because I think it will only improve things if delt with directly.
I was so very disappointed (actually infuriated) in your Store Manager (Kevin i believe) but was impressed with your Shop Manager that stepped in to help and took over getting me taken care of. Anyway. I’m not a writer so bare with me. I feel it’s very important to relate this to anyone that truly cares about the service and professionalism you receive at the NTB in Lees Summit, MO off 350 HW.
First of all I had an appointment which is very important because I had to get a baby sitter. Yes I’m a woman customer. I knew it would take a bit of a wait for my car to be done since neither I or my boyfriend knew what was wrong with it besides the brakes. There was something also wrong with the engine or maybe that was because of the brakes also? I don’t know. I got to my appointment ten minutes early at NTB but after entering the front door there was no one to great me. I waited for about ten minutes and even looked out in your shop so someone knew I was there. Turns out the store manager was in his office with the door closed. He came out and immediately helped the man that just walked in first and never even acknowledged me. I waited another 15 minutes while other customers were walking in that were getting help before me. I want to remind you I had an appointment and I don’t know if they did but I got pushed to the back of the line. Eventually I was helped by “Kevin” who said he was the store manager. I told him my appointment was now actually a half hour ago (late). We got my paperwork ready and I turned over my keys. I waited for almost an hour and asked this Kevin if my car was done or what and he looked at me as if we never met and said he would check. He never asked what my name was or what kind of car but I assumed he knew since he did the paperwork. He came back after ten minutes and asked me what kind of car was it? I went to the shop door to point it out but it wasn’t in there it was sitting in the parking spot I put it in when I got there this morning!!! Okay I was confused and maybe a little peeved and I asked him was my car done? And he said I don’t know then turned around and told me he was sorry but someone didn’t put your ticket up to be pulled. Really I’ve been waiting all this time and my paperwork or ticket or whatever was sitting in front of him. I then asked him if the “someone” that didn’t have the ticket was him? At which time he called in another manager from the shop (I’m pretty sure his name was Adam from what he was called and a shop manager. He listened to me and this Kevin guy what the issues were and how long I had been waiting and said no problem he would jump right on it and put his best mechanic on it. He then took the paperwork and asked the Kevin guy where was this ticket? and this Kevin said the day had been brutal and he just forgot about it on his desk even though I had checked on my car with him twice and he told me it was being worked on!!! Oh so pissed. If I could of I would have just left but I took the day off with a baby sitter to get my car fixed!!! This Adam manager guy assured me he would get right on it with his fastest best guy so I told him please get my car done!!! I went out to the driveway even though it was cold and the Adam guy wasn’t kidding they pulled a car out and put my car in and this Adam and the mechanic guy both started working on it. I went back into the store finally feeling satisfied for now…. and wanted to ask this manager Kevin for an apology and maybe a discount since I had been screwed around by him. He couldn’t answer me and said he would be right back. He walked out the front door and drove off I thought how odd or rude either way I was very unsure what was going on other than he did not want to deal with me. Very very rude. About ten minutes later the Shop Manager? Adam came in and told me everything was going well he was very very sorry and my car was priority one which I was very pleased with hearing. He even said he would keep me informed on how much more time as they worked. Anyway this Adam checked me out and was very nice and professional. Although I was still mad I let him know what I thought of his Store Manager and really appreciated his help that he saved my day. I never saw that Kevin again and wondered if he had just walked out and quit. So from now on I will ask to talk to the shop manager and will avoid everyone else except for the mechanic I had he was very quick and efficient and I told the Adam guy to tell him thank you also. I don’t know if your manager did walk out and quit but he should. I think he was just very unprofessional, tried to blame several other people for his mess up, and ran off from a customer during a discussion. Since the other day and relaying my story at the beauty shop I heard several bad stories about that NTB store. I think if you people want to stay in business you should fire your current manager and tell the shop manager and my mechanic great job. I told the girls who to ask for at NTB and maybe they will. BTW your Store inside was filthy for such a new looking place on the outside. Another failure of NTB maintenance or the store manager? I will be back but only because I know who to deal with now and I hope all my problems weren’t because I was a woman. That would also not be good.
My boyfriend paid for all the work on his card and it wasn’t cheap. I wish to remain anonymous but My first name is Melissa, which I’m sure everyone will remember the incident, because I don’t want to get in the middle of this but someone in a position that can change things needs to change things. I just needed to get this said and BTW I almost never write to companies or stores I don’t even send food back at restaurants unless it’s totally uneatable.
Sent from my iPhone
Dear Customer Service.
I am emailing to tell about my experience today(01/15/17) with the NTB location in Garner, NC(1480 US Highway 70 W, Garner, NC 27529). I took my GMC Terrain to get looked at for a possible oil leak and to have my battery tested. I was told that I needed a new valve cover for my Terrain at a cost of $277. I had them get the work done and after being there for a few hours, the work was completed and off I went. I was a few minutes into my drive on my way home when my car started vibrating really badly. I was on a bridge when several check engine lights came on and suddenly the car stopped and died. I should mention that I had my new born baby with me during this. I called the location to let them know what happened and that I would bring it back to have them fix whatever they did wrong. I was able to get my car started and on my way there I was on the highway when I had to pull over after almost getting hit from behind by two cars because the car was dying again. Again thanks for putting my new born baby in danger. After getting the car started I was able to get to the location only to have them not apologize for any troubles and they told me the mechanic screwed something up. After waiting with my baby, my car was brought around and off I went. Again no apologies whatsoever. I was once again driving when my check engine light came back on a few minutes after leaving the location. I took my Terrain home and decided I wouldn’t bring my car back to have them screw it up again. Once I was home I was able to tell my car was still leaking oil all over my driveway(great job for supposedly fixing the leak). In reference to this matter, I won’t be paying for this $277 charge as I have started a dispute with American Express to fix this matter. As a resolution to this matter now that I have to once again take it somewhere else to get the original problem fix and whatever else NTB screwed up, I want this charged refunded back to my credit card. I will also be taking the appropriate steps to have NTB pay for any other damages that have resulted from this disaster of an experience. I would like someone from corporate to contact me and resolve this matter accordingly. My contact information is listed below. I will be posting this on social media to make sure others know not to shop at this location. I will never do business with NTB again or any companies owned by them.
sorry to advise you that I was not happy with the services here in DeKalb ,IL I know that I’m only one customer and you do not need my business. one, they locked my keys inside my car two they offer to pry my doors open with a wedge and to my door open with tools and a pole. I had too wait for an hour before they came up with a solution. I felt disrespected and discriminated against. the reason I writing this to you all now is that they had the nerve to seen me discount flyers in the mail. they need to lose my address and email. I see u all do not take proud in you all work or show any dignity
DO NOT BRING YOUR CAR TO ANY NTB!
They ruin transmissions!
Then refuse to take responsibility for their mistakes OR pay to replace the transmission they ruined!
If i could give no stars i would.
Took my car in on November 19th to the location at 8160 E Broad St, Blacklick, OH 43004 and requested a standard oil change. ONLY!
Received a call about 45 minutes later saying i needed a new air filter and that it looked like my transmission fluid had NEVER been changed and the tech recommended a flush. Even took the time to explain how a flush works- that they drain as much fluid as they can, and use pressure to push the remainder out so that there is nothing left. then replace with new fluid.
Me, knowing nothing about cars, agreed to let them add these services onto my bill.
Nothing else was determined to be wrong with my car per their inspection. No engine codes, Brakes and rotors, tire wear, All lights working, ETC.
Less than a month later (December 6th), my car started having issues shifting and even accelerating, and eventually my check engine light started flashing.
I returned to NTB and explained what was happening, and they pulled it in to the garage and looked at it. They informed me that the code being thrown was P0742 which is TCC system being stuck on and was caused by the transmission fluid change. And that my vehicle (being over 150k miles) should not have had a transmission flush.
When i informed the manager that i had not ASKED for the flush, that i was convinced, he agreed that the tech should not have even recommended the flush, let alone actually DONE the flush. And that my transmission was ruined. And was also told that NTB’s policy in regards to transmissions is that if the vehicle is over 150k miles and has no record of previous transmission fluid exchanges or flushes, that they are NOT to even touch them.
Opened a claim with NTB, and have gotten nothing but the runaround for 6 weeks. their insurance company (Sedgwick) got a 3rd party inspection company (NWI) to go out to the auto shop that i had my car taken to (my NORMAL mechanic who i actually PURCHASED this vehicle from), and the inspector claims that the damage to the vehicle was not caused by the fluid change and that a tech at the shop assisted and agreed with the inspection. I spoke to my mechanic and was informed that NO ONE at the shop assisted with the inspection as it is against their policy, and when i called NWI to ask the name and contact info for the inspector, i was told they are not allowed to give ME information on MY VEHICLE. so i have been calling back and forth to sedgwick and NWI trying to figure out what is going on and who “assisted” the inspector, and WHY suddenly it was determined that the ruined transmission was not NTB’s doing, and have gotten no answers. for 6 weeks.
So they are trying to say that changing my trans fluid was not the cause of my vehicle (which had no issues prior to being taken to NTB. No engine codes. No shifting issues. Nothing.) was not the reason my transmission is ruined and i no longer have a vehicle. THANK YOU NTB!
I took my 2010 Chevy Colbalt in for an oil change a couple months ago to the Douglasville, GA NTB. I’m usually happy with their service, but this particular time I am EXTREMELY upset!!! Instead of just doing the oil change and tire rotation like I asked, they took it upon themselves to take out the air filter to show me and my daughter how dirty it was. I didn’t ask for that, so I don’t understand why the had to take it out. When I told them no I didn’t want to change it right now and they gave me back my car, we didn’t even drive not a mile down the road before the car started running terrible and the check engine light came on. I took the car right back and the manager (or his mechanic) looked at the car, and said that they didn’t know what the problem was. They reset the engine light which made me think they fixed it, but the check engine light came on again. I called the manager again when the light came back on, and he said he would call me but never did.
I would have made a complaint sooner but I didn’t know what to do.
My son traveled from NJ to SC on Dec 30. His car started to have a vibration on the right front side. (sudden onset)
He informed me that the tire was beginning to wear excessively and the vibration becoming worse.
He brought the car to the Lexington SC facility for a new tire and to check the vibration. The technician stated that he needed to have BOTH his upper tie-rods replaced due to excessive wear and replace the tire. ( the tie rods were previously replaced approximately 8 months earlier.)
Within 2 Hours (Time in 3:51 – Time out 6:21) the tie rods were replaced, Alignment performed and tires replaced / rotated. The shop immediately closed at 6:30 pm. A few miles later – the vibration is worse.
The manager – Danny – in a phone conversation at 9:30 am on 1/3 stated that the vibration was due to only replacing one tire and confirmed that his “expert” technicians concluded beyond a doubt that the tie rods were bad.
Upon return to have another tire replaced – the technician confirmed that the vibration was due to a failing trans-axle ( which was originally thought to be the cause of the vibration due to its sudden onset.)
Now – the trans-axle is being replaced at additional cost.
Clearly – there was no need to replace any tie-rods, nor to perform an alignment.
Consumer – Beware!
I took my car in on January 2 to have an oil change and tire rotation done on my car. I am very upset with NTB for the reason that by the time I left I was given an estimate for $1250 for struts and a battery. I was so upset that I called the dealership where I bought the car and asked them how much struts cost. I then took my car to the dealership where they told me that I needed a wheel alignment and a battery, it cost me $290, I WILL NOT TAKE MY VEHICLE BACK TO NTB and I will let people know what they did to me. I feel that NTB should pay for my car because what I asked them to do they would not do it they tried to take advantage of me.
On Saturday December 31, My daughter and her husband went to NTB Waxahachie for a tire. Service writer informed them they should have some brake work and it would take 1 1/2 hours, they agree and husband goes on to their home in Odessa, thinking he would see her a little later than planned….so she calls at the time it was to be finished and was told it would be another hour…she waits and I drive her to the shop (I do not live in Waxahachie) and was told defective part they would try to have it by end of day…please notice a pattern..they promise do not deliver and do not communicate…finally they do call and tells her it will be following day…following day same M.O. we’ll have it next day…that is today…she finally calls and they tell her it is not ready yet…so far 3 days on their 1 1/2 hour sell up…poor communication…my thoughts…either this is a ripe and smelly scam or they are grossly incompetent and poor at communicating. I will leave it up to you, is this how you would wish to be treated…is this how you want your family treated? Her name is Mrs. Charles Miller
bellla51208 at hotmail.com
I went to the NTB on suemandy Drive in St. Peter’s Missouri.
Not only was the wait time 3 hours to get my car in for an oil change. They said that it didn’t matter if I had an appointment they couldn’t get me in. Not only was the worker an a-hole to me, so was the manager. If something doesn’t change. I expect a free oil change for the inconvenience. I didn’t drive 35 minutes in the f-ing ice to be disrespected. There is no reason why a worker shouldn’t allow you to talk, or give you a better solution. This was honestly so f-ing ridiculous.
NTB @ 119th Overland Park, KS
I scheduled an appointment for tire rotation, balance and alignment. My services have all been paid for as I bought my tires from NTB and paid for a 3yr alignment already.
When I was checking in LeKyndra Duncan asked me what my appointment was for. I said I was the 4:00 – tire rotation, balance and alignment. I asked for the alignment printout and there was no need to do anything under my hood. So, she pulled my car in before finishing checking me in. Came back to the desk and asked me what I was needing again. I repeated myself – tire rotation, balance and alignment. So, I go to sign the work order and it has added to the list battery check. I didn’t ask for a battery check. She said she would mark it off and I said I would wait for her to update it and reprint it showing the correct information. So, the paperwork is ready to sign and she said don’t be alarmed if I see my hood up as they are just doing their 22 point inspection. I repeated DO NOT LOOK UNDER MY HOOD! I do not need a 22 point inspection done on my vehicle. Just the services I requested. So, I sit and wait for my vehicle to be done. Alignment is first, then tire rotation and balance. I watch the young man text on his phone a few times while doing my car, take a break to visit with the front desk person and a customer in the lobby. Then, my car was done and brought around to the front of the store. Nobody advised me that my car was done and I came out to the front to wait for my keys and paperwork. Nathan Klinger, store manager was writing up the next customer in line and took his time checking me out. Never spoke during the process except for to inquiry as to why I declined their service. I was never offered a service. I requested nothing be done under my hood. He stated that they have the best qualified mechanics in the city at NTB and it was mandatory that they look under my hood. I replied that if it was mandatory I would not be coming back to his shop. He said she was doing her job. If her job was to argue with a customer then she was well trained. I don’t have to explain myself as to why I don’t need anything done under my hood. You don’t balance and rotate tires, align a car under the hood. I don’t have time for bullXXXXX especially when my services have already been paid for. I refuse to go back to this location and can’t wait until my tires are replaced and I will be using a reputable company and not NTB! You should really train your employees that the customer is always right. Maybe then they wouldn’t have any poor complaints about them.
I would like to receive the pro-rated amount back on the 3 year alignment I already paid for, but I’m sure that isn’t going to happen.
I had an 11 am appointment with NTB at North Richland Hills TX to check for a wheel alignment. The man that checked me in was super polite and provided me with a scheduled maintenance sheet for my Dodge Charger. I also updated my cell number with him.I was there for 40 mins when I saw the technician back my car into a spot. I asked the man at the register if I was good to go, hesitated at the door because I was waiting for a price quote. He said I was still under warranty I was “good to go.” I got into my car and drove for less than a minute when my traction activated on my car…I felt the car slip as if it sensed I needed traction. I returned to the store, the man at the register said that some cars need the traction reset the tech would take care of it. The tech drove my car and parked it at the bay…I went to get my purse and the tech advised he would check it and take care of the tire pressure light(the car alert for the back passenger tire was the ONLY light on when I brought the car in) I was a bit upset that the pressure wasnt resolved during the alignment but I let it go. They were busy and I didnt mind putting air in the tire. He brings my car back out and I leave. The tire pressure light is gone, however, traction pulls again. I call the shop while turning around to say that I want the mechanic to ride with me and SEE FOR HIMSELF what is happening. The tech gets in the car, I hit 30mph and it slips again. He begins to explain that he just set it to the machine specs and I need to take it to Dodge. I advise him that I my car wasnt riding like this BEFORE you touched it and now its imperative I go to Dodge…”at who’s expense?” We pull back in and the service manager comes to speak with me….he drives the car personally. I didnt see him return so I asked for a status. The car was BACK on the alignment machine(2nd time); the service manager comes out to show me a sheet that says the car was off track BEFORE the alignment and even though the alignment WOULDNT fix it all they did it anyway. I asked WHY wasnt I told any of this before they began any work. Why not give me the option to take it to Dodge BEFORE making a bad situation worse….especially when I wasnt aware because the car wasnt driving this bad BEFORE I got here. The manager approaches the conversation and says “yes, your car was riding better before because it was all off track, once we adjusted what we COULD it rides worse because you can tell the difference.” Again I asked WHY wasnt I advised of any of this BEFORE you worked on it. She stated my tires would have been shot in a few months BUT the car WASNT riding as bad and I could have budgeted/saved for a trip to Dodge if I was given this information beforehand. I asked the service manager to ride with me in the car to make sure the traction didnt slip again. He instructed me I would HAVE to drive the car with the “traction off” if I want to drive it without the constant traction slip over 30mph. I drove it with the traction off and he was correct. However, it still rides worse than it did BEFORE they touched it. I asked him WHY I wasnt told any of this BEFORE working on it and I requested all of this information be put in writing. At this point I had ONLY received the scheduled maintenance sheet. He advised me that its policy that if you have “program maintenance”(wheel alignment warranty) they fix the car WITHOUT advising the customer of what’s wrong because I already paid for it. How is that a benefit if my “prepaid” alignment leaves my car in a worse condition?!? How can I not be advised of an issue before the alignment? I have a 2013….I shouldnt have to turn off one function to ensure it drives. Telling me to take it to Dodge AFTER figuring out that the alignment makes it drive poorer isnt good customer service. Its was a rush job, right down to the tire pressure not being fixed before the car was returned to me. I am dreading my trip to Dodge but I wouldnt have to if I had been advised of the issues on my car BEFORE it was worked on. Please provide me with an email address that I can scan and submit the doXXXXents I was given by the NRH team. Unfortunately I was unable to have the car examined by Dodge as their service bay was overbooked. I cant describe the amount of anxiety and stress this has and will continue to cause me. In a case that was avoidable Sent from my iPhone
Purchased four tires and had them installed at your Mundelein IL. location December 2nd of this year. Dealt with Koole Bolina, Mgr. He was polite, professional and kind. You were right in putting him in the manager position. Please keep him in mind for any higher positions. He has his stuff together and it was a pleasure doing business with him.
J. Welter Grayslake Il.
i went in to get to new tires for my truck the technician took my brakes and told me my brakes were bad nothing was wrong with my brakes when I went in there when I left my brakes were screeching and my truck wasn’t stopping like before I contacted the manager REGGIE ( matteson ILLINOIS location)! He refused to do anything about it I will never ever take my vehicle to them again 5 yrs prior I went in for a simple brake job they told me my brakes were leaking they weren’t 935.00 later REGGIE and that matteson location are pieces of crap NTB AND CONSUMER SERVICES REFUSE TO DO ANYTHING
On Friday, November 18, 2016, I brought my daughter’s Chevy Cobalt in to the Slidell, Louisiana store for a routine oil change and I also purchased a tire. I have been coming to this store for years and get all routine maintanence done on my vehicles here. I have never had a problem before this and trusted them to do a good job. Well, my daughter drives the car 3 miles to work and does not put a lot of miles on it. On Monday, November 21, 2016, her car started acting up. It now sounds like the motor is knocking and it killed on her as she was trying to drive home from work. The car was running fine when I bought it in for the oil change. I think there was some kind of error made when they changed the oil. I don’t know if they didn’t change the oil filter, or put the wrong oil in it. I do know she has to get to work some kind of way and this is putting a burden on our family now. I am asking NTB to make things right and fix this problem. I have heard that this company likes to “cut corners” and try to get more money out of customers when possible. Please contact me ASAP and tell me when I can bring in the vehicle to have it fixed. As of now, it is parked in my driveway where it has been since November 21, 2016. If I do not hear from someone at NTB I will file a complaint with the BBB and take whatever means necessary to resolve this issue. Christina Fouts
I was shopping for Thanksgiving. When I exited a store, I notice there was a roofing nail in one of my tires. I immediately drove to NTB to get the tire repaired. I have always had good service before. When I arrive around 1:30 on November 22 and entered the business there was no one at the counter so I waited until someone came in. A gentlemen came in from the bay and asked if I had been helped and I said no. He called to another employee who came in and asked what was the matter. I explained about the nail and said I needed to get it repaired. This person asked about my car, the make and model. I gave all the information and at that time this person went and looked at my tires. Then said because the tires were 5 years old and the tread was not thick enough NTB could not repair the tire. My tires are 5 years old but they only have 36,000 miles and the tread is good. This person also said legally they could not repair the tire because the tires are 5 years old. This person then tried to sell me new tires. I went down the street to another tire place and they didn’t seem to have any problems with my tires. I told a friend about the incident and he took his car to the same NTB place today 11/23 and got them to look at his tires since his car will need inspection in Jan and he was not sure if his tires would pass. The person at NTB was very nice to him and said that the treads were thin but they were not thin enough to not pass inspection. Now my friends car is older than mine, his tires are older than mine with a lot more miles and the tread was thinner. So why was he treated so much better than me?
I purchased a set of Nitto tires for my Suzuki Equator 55,000 miles ago and was told at that time my shocks were leaking and should be replaced. I denied the offer. They were not leaking and were in great shape.
Today I purchased more tires for the same vehicle and again was told my shocks were leaking and needed replacing, for about $350.00. Again, they were not leaking and are in great shape.
Both purchases were at the NTB store on the Southwest Freeway in Stafford Texas, next to Houston. Is that the way you do business, trying to rip me off each time I purchase at your store. My other vehicle will need tires soon. NTB will not be my first place to visit.
My vehicle broke down on the way home from vacation, I had it towed to NTB 2746 Milwaukee Rd., Beloit, WI 53511. They were the most pleasant and kind people!! They allowed me to store my car at their facility for 2 weeks, no charge!! When I got there to pick it up with a car dolly, they came out helped us get on the dolly and made sure it was safe for us to haul it back to IL. I would recommend this facility to anyone, you would definitely have a GREAT experience!!
I have been trying to pay my bill on time every month in good faith but your organization is intentionally making it difficult. I believe it’s so I’ll have to pay that huge interest rate.
Back in march, I had my brakes fixed. I opened a credit card account and put the bill on that. I made it crystal clear where to mail my card. I waited 4 to 5 weeks for my credit card. It never came. I called. They said they had sent the credit card to the wrong address. So they sent another one. I waited another 4 to 5 weeks. It never came. I called again. They said they would have to change my account number and send me another card. I told them at this point I did not believe that I will ever see my credit card no matter how many they sent me. Don’t bother to send it. I’ll pay on the phone.
Therefore, I have been calling in to make my payments every month until yesterday (Saturday). I called like I usually do but you were closed! No one told me you were closed on Sat. This is unusual. There was no reason for me to believe you would be closed on Sat. Most institutions such as yours are open on Sat. I assumed I would be able to pay. Well today is Sunday. My bill is due at midnight tonight and I cannot pay it. Therefore I’m going to be charged that big 30% interest.
I never got my credit card albeit I waited 2 months.
I cant pay on line because I don’t have the information I need from the card in order to pay online.
The store will not take any credit card payments.
Your business hours do not include Saturdays.
Well guess what, I’m not paying the interest. I will pay for the brake job but not the interest. By the way, the brake job was not done correctly. My anti skid was not hooked up. Sense i’m a good driver I didn’t need to slam on my brakes in order for me to find out my anti skids were not connected. Now, it’s too late to take my car back. But I will pay for it even though I didn’t get what I paid for.
I am not going to use NTB anymore unless you cooperate with me by waiving the interest. I think that’s reasonable. I have been trying to pay my bill in good faith but you have stiff-armed me enough that now my payment is late and certainly not from a lack of trying.
Call me. 817 378 XXXXX
Marie Buffington
Today my uncle, an 81 year old stroke patient visited the HWY 78 location in Lilburn, GA to get an Oil change, which according to the advertisement was $19. The total came to $43.69. My uncle only had $37 (because it was a $19 advertisement) on him and asked them to put it on his account. This is an acct that they have had with NTB for several years. When asked what the account number was my uncle was unable to give it to them but keep in mind, they have used NTB many times. I am sure they could have pulled up the account and he could have verified the information in the system. They asked for his social security number which he provided and was told the account wouldn’t come up. Because of a $6 difference (which he would have happily brought back) they made this man walk home in 91 degree weather!!! My aunt tried to reach him but his cell phone battery had died. She proceeded to call the store where the manager, Mark Marino, told her he’d left to get the money. She jumped in her car really quickly to go and find him and when she did he was limping down HWY 78 drenched in sweat. She went back up to the store to collect the car and of course to find out why $6 was enough to send an 81 year old man back out into that heat. The manager, Mark Marino was very nonchalant about the whole situation and even after she explained his age, their acct history he basically told her that he did not care. This kind of service speaks volumes for the person you have decided is good enough to manage AND teach to their subordinates. This man was willing to risk my uncles life for $6 and that’s with them being steady clients!!! Thanks NTB for showing us how important your customers are to you.
My lovely experience at NTB(sarcastically). Several months ago I took a vehicle into NTB in Alvin, TX and told them I needed to rotate and balance tires and I also had a leak in the right front tire. I asked how long I it would be, they replied about an hour. At an hour my vehicle was still not even pulled around back. So I asked again and they said they were getting on it. My vehicle then went to the back so another hour passes by and I asked about my vehicle because it was sitting there with no tires on and no one was working on it. The manager said there was no leak so they were just going to balance and rotate the tires. So three hours passed and I finally was able to leave and only got my tires balanced and rotated when I was told it would be no more than an hour.
So on Friday the 13th of May I scheduled a 4:30 appointment to get my tires balanced and rotated and get leaks repaired now on 3 leaking tires. Appointment was made so I would not have to wait 3 hours again. So I arrived for my appointment on May 17, 2016 for my 4:30 appt and at 4:42 they checked me in for my appointment I made the week prior and was told there was 4 people ahead of me. I then began to get frustrated and informed them no I do not because I made a appt. it was not fault you guys take walkins over scheduled appointments or online appointments. So he replied we will get you in as soon as the next available spot opened up. The attendant was descent not rude. So about 5:45 pm my vehicle finally got brought around to the back. At that time there was another customer that came in for an appt.and was told by manager that he could not get to him today. The two had several confruntations and manager rescheduled him for the following day at 5pm. So around 6:30 pm I went to check on my vehicle.Mind you I had a 4:30 appointment for a balance and rotation and to find and repair 3 leaks and warranty was bought with the tires. They came up front and told me I had one leak I replied no, I put air in 3 of the 4 tires and 2 were almost flat. I also informed them on the last balance and rotation they did not reset the sensors on my tires.The gentlemen that was balancing my tires was literally moving as fast as a special Olympic turtle. I watched him for 10 minutes do one tire. Still had 3 left around 6:40. And upon arrival I was informed it would be no more than one hour and twenty minutes. At this I was beyond frustrated starting to get pissed! I went back in the store and said this is ridiculous and spoke to a gentlemen and asked for the name and number of the manager. He grabbed a card and stood about a foot in front of me, held up the card and said what can I help with today very rudely. I was probably not very polite myself but I am the customer and he is suppose to be a manager. His name is Adam Ubias (service manager) 281-388-1305. I took the card said thank you and went and sat down. About 7:15pm he said your vehicle is almost ready, I said great and he replied huh. I then replied great again. At 7:30 he handed me my keys and said I was ready to go. I started to walk out the door and asked for a receipt. He printed a receipt and asked me to sign and he said have a nice night and I said.
So moral to my story is I will never deal with NTB tires. Every experience with NTB was horrible and would not recommend anybody deal with this company in Alvin. Now the San Antonio location NTB has always been great.
If I owned the company to protect my business and my company I would immediately fire Adam Ubias at 130 North Bypass 35 in Alvin, TX. The guy does not know how to treat customers and does not know how to schedule and book appointments or run a store, obviously. And I was not the only unhappy customer in the store.
So if you are looking for the worse service of your life in anything you could ever have done go to NTB in Alvin Texas. Thanks have a great day and remember they have discount tires everywhere.
Astoundingly inept management: NTB, Fayetteville, GA 30214
1. I purchased a set of tires & oil change online using my NTB account and made an appointment for 8:30 AM Tuesday, March 29. The promised ‘ready time’ was 9:30 AM Tuesday.
2. I dropped the car off at 6:00 PM Monday, March 28, and signed all the papers and left the key with the manager.
3. I didn’t hear from the store so I began calling at noon. The manager told me that the piece of paper for my oil change was in the clear plastic envelope but the paper for my tires had accidentally been left out by the Monday manager. He promised me the car would be ‘next’ and ready by 5:00 pm.
4. I went in the store at 5:30 PM and the manager told me they had started but not finished and promised it would be ready at 7:00 PM.
5. I went back at 7:00 PM and the manager told me it was not ready and to come back at 7:50 PM, right before the 8:00 PM closing time.
6. I went back at 7:50 PM and my car was on the rack with no tires on it and no one working on it. The manager was moving around the store emptying the garbage cans in the restrooms, guest area, etc.
7. The manager told me they would not leave until they finished my car and promised they would bring the car to my home.
8. 10 minutes later he called back and said they could not bring it unless I came back to the store and paid for the tires – I gave him a credit card number on the phone and he said the car was on its way.
9. Two technicians delivered the car to my home at 8:50 PM.
DETAILS
Order#: 400010527581-ZMWI
Date/Time In: 03/28/2016 06:03 PM
Est. Time Completion: 03/29/2016 09:30 AM
Customer#: 0022048779
Opening Salesperson: 32016725
Store Manager: Daniel King 770-716-5252
I took my car to NTB located at 2195 Cobb Pkwy, Smyrna, GA for a synthetic oil change, $106.33. I thought the service was good until I noticed that around 15 cds were missing from my cd case. I am new to the state and “NO ONE” has had access to my keys/inside of my car since I moved to the state other than NTB and myself. My keys are with me at all times and my car is parked in my personal garage w/alarm system. Although highly pissed, as these are cd’s I have collected over the years (old & new R&B and gospel), I wasn’t expecting any of the staff to fess up to stealing, but I thought it feasible to call and voice my complaint.
I called and spoke to the Associate who handled the transaction at the front desk, Charles Merriweather. I mentioned to him who I was, we had chatted a bit while I was there, so he did remember who I was. I began to tell him my concern and he immediately started over-talking me before I could finish explaining the situation. He insisted that none of his staff members would ever do anything like that, that they are all trustworthy individuals and would never steal. He was not back there with them while they worked on my car, so he can not definitively say that. That said to me he was not going to ask any of his staff a question or even go to the area and see if he saw any cd’s laying around that could possibly have been stolen. He completely and totally dismissed my complaint, and told me someone probably broke in my car. A car burglar would not sit down and go through your cd collection take what they want and leave you the rest, they would just take the entire case and go through it later.
I feel Mr Merriweather, should have at a minimum listened to my complaint and did his due diligence to at least investigate it minimally. As I told him, a thief always has a “1st” time.
Will gladly take my business else were. I was just as pissed after talking to Mr Merriweather as I was once I noted some of my cd’s had been stolen.
Looks as though I am not the only one that had trouble with this store. While traveling I ran into the dreaded need new tires vacation. After waiting a while for the tire to be replaced on the back of my vehicle, I watched through the window along with a sister as one man was putting my tires on the rims. another walked up lowered my vehicle and commenced to searching my vehicle , he opened the back door next and started searching , my sister ran outside because she left her purse in the backseat. She reached the vehicle just in time. She fussed and complained to the manager , i fussed and complained, the YOUNG manager acted almost intimidated by the employee saying he was looking for his lost 20 dollar bill. Now you know damn well, He was not traveling with me so wth, were you doing in my back seat. He totally left a mess in the front with the things he had gone through. Charles Merriweather You are to young to be a manager and handle situations as they arise, I have tried calling several stores to get in touch with Mike Sissin which is the district manager. I called the corporate office with no resolve, Tamarin is whom i spoke with and she is just appalled at what i went though , she says she will get in touch with Mike Sissin she thinks they may need some more training, are you kidding me this is the way you handles things , according the the post at the same store above mine, you guys already knew you had a problem with things disappearing and no resolve what so ever. I tell you I will go somewhere else to get tires and your response is , I’m sorry , well it looks as though you guys have a system going here and it is not a good one. One cover the other one , not a good business when you rip or try to rip people off.
NTB , you should look at your corporate site and respond to the people who are complaining , after asking you for information on what takes place with the individual , you tell me it’s an internal matter and you cant do that. Yeah , its internal okay , i am going to blast this every where I can.
I had an appointment for an oil change 19.99 and tire rotation. I watched my car sit in the bay for 1 1/2 hrs and the car never left the ground. When I asked how much longer would it be, i was told they are right on time. Then they drove my car out of the bay and into the parking lot and told me they were finished. Before I checked out I confronted the tech and ask ” how do you do a oil change, when the car NEVER left the ground” I told them I watched my car the entire time and the tires were not rotated also. The tech apologized for not rotating the tires and said it was not on the ticket, but I showed them a copy of the special that I was supposed to be getting, which included the rotation. The car was driven back into the bay and the tires were rotated. He seemed very annoyed, and insisted that the oil change was done and told me I just didn’t see the car hoisted into the air. If you go to NTB, you have to WATCH them because they cannot be trusted.
Entighlening the world, one helpful article at a time.
My husband and I took my tire up to NTB at 7539 Ritchie Hwy GB because it had a nail in it. The tire is only 9 months old. They said it will only be 20 mins. Great, we will wait.
My husband goes in and ask if they are done. A young guy comes out and tells my husband the tire has something on it and asked if he used fix a flat. The patch won’t stick. My husband informed him the the tire was new and ask if he wiped it before applying the patch. He response was I wiped it after the patch wouldn’t stick. My husband said so you wiped it after you applied the glue. Yes, thats exactly what he did. ARE YOU KIDDING ME!!!!!!!
So my husband said can you plug it. We were informed that they’re not allowed to plug it. Well he took it back and ATTEMPTED to plug it. The girl came out and said he’s having problems. And informed us that would not be charged and that he was doing us a favor. Now I’m watching this guy through the window and his literally staring at the tire. After we waited 45 mins. she comes out and asked if we had the tool to push the plug in. REALLY!!!! If we had that we would’ve done it ourselves. So i’m not sure what he was doing to my new tire but obviously i’m not happy at this point. My husband told them to give us the tire back and we would do it ourselves. So after an hour of sitting there waiting we left with a tire thats leaking air.
I’m afraid he may of damaged my tire because he obviously has no knowledge of how to fix a tire. And the tire is now in the trunk of my car. This is the second time we have been to this NTB and had a problem. How can you hire someone to work at a tire place and has no knowledge of how to fix a tire.
Hi.
I would like to share with you my experience which I had with Merchant’s Tire located at 4801 Lee Highway.Arlington, VA with the store manager Juan Sanchez. I needed to change my tires because one tire was flat and other two was old. I called them yesterday to get a quote for fixing one tire which was flat and I got the quote and I dropped my car immediately so it can fixed. I have been told that someone will call me in the morning and let me know the price for other 2 tires. I never got a call so I called them afternoon and I asked them what would be the price for other two. They told me the price and also told me that they are giving me special price. So, I went there to pick my car and i saw that the price was not that I was told and they charged me higher price. So, I asked the associate about it and he brought his manager and he told me that you are problem and you are playing with me and you are a scammer. I was not sure why he was so upset and mad. I asked him that I am not trying to difficult but I would like to know why the price is high and it doesn’t match what you said. He was like pay the bill and leave here as early as possible. He was so rude and he was ignoring when I tried to speak with him. He was saying his associate that he is a trouble maker. We won’t provide you any service and we won’t charge you. He asked his associate go to the parking lot and take my car back into his workshop and take out all the tires and put back my old tires. He told me that we won’t provide you any service. I told him my car is flat how i will go home? He said ok i will replace one tire and other two we will keep and give you back your two tires. I tried to stop them and i kept telling them don’t do this and its my property don’t touch it. I am not authorizing you to touch my car because you already put the tires on. You wasted my whole day and I can’t waste my time. I will pay and go home because I am not feeling good. He was like leave your damn car and we will give you tomorrow. I was like I will pay. I recorded when I was requesting not to take back my tires but he kept taking it off and telling me “don’t worry..we won’t charge you and you don’t have to pay. I feel you. Don’t worry about it”. I had to call other location so they can call and stop him but he was arrogant. I had to call police and police said that this is their business and they have the right. When I was about to pay for flat tire then I saw the price was not the same and he increased me the price. He said leave and I am closing but he was nice and helping other white customer. I said i want to talk to you and he said that he doesn’t have time to bullXXXXX with me. When I was leaving with my sister he escorted us to the door and telling us “You muslim are the problem and don’t come back here. You guys are trouble maker wherever you guys go”. I felt like I have treated like that because my name is Mohammad and how we look like. I felt like I have been discriminated therefore from the beginning he treated me bad and all other associate watched it . He installed the tires and how come he take it back and denied me the service when he completed the service. When I was leaving he didn’t let me talk and he was like talk to my my District Manager Rob and I will let him know that you will call. He act like he doesn’t need any business from me and I am not welcomed. I checked the YELP review about that store and I will tell you one thing after reading some of the review that customer service is terrible there and the management needs to be changed.
Mr. Ahmed,
CCTV footage shows you verbally assaulting and stalking multiple employees and other customers. Other customers were telling staff that they felt uncomfortable by your presence and vulgar language.
I brought my certified used car for it’s first oil change at the Wesley Chapel Rd in Decatur, GA. I waited patiently for an hour & a half, then the gentleman who rang me up informed me that I needed a new battery. To my surprise, I didn’t know what to say except that I told him that it was pretty much a new car I had purchased a couple of months before and that it was the first oil change. He waved a piece of paper to me indicating that their technician had ran a diagnostic test and that I will need a new battery. I still couldn’t believe it, so I didn’t fall in to the trap of purchasing a new one, however, I did ask him how much it would cost me. He gave me a price of approximately $135.00 including installation. I asked him if I could have that piece of paper, the supposedly “diagnostic test” they ran so that I can review it. He told me that he couldn’t give it to me & they have to keep it. So I left without it, but was very doubtful.
A few days later, I took it to two different locations and had the battery tested (one at Auto Zone and the other was at the Honda dealership where I purchased the car). The diagnostic tests on the battery showed that it was 95% full and fully functioning.
So, NTB. Just because I am a female who may look like someone your technicians/employees can take advantage of, think again. I am someone who doesn’t take the first bait and would shop around or do some investigating first. I did not study law for nothing, after all.
So, consumers. Beware of these employees lying to you in order to get you to do more work on your vehicle that you really do not need.
I am absolutely horrified!! Purchased four tires on 10.25.15, today is 11.22.15 and a tire fell off my car while I was driving! Tires purchased at Plymouth, MA store. All 5 lug nuts were missing. The were either never put on correctly, or just never put on the tire!! Who knows??Negligent, shoddy workmanship. I drove on the highway last night with my children in the car. I don’t have the works to express how upset I am. Don’t bother calling me of e mailing me, there is no possible way you can salvage this situation. I’ll be looking into some regulatory agency that oversees you people. All of you should just take a vacation and start looking for employment because I can’t imagine this is an isolated incident.
Dear NTB Frisco,
I have needed to get my oil changed for about a week. So, I thought I would play it smart and use your website to set up an appointment. I did. I set it up for Friday, 11/13 at 5:30. I left work and came there a little early. I didn’t really get a friendly greeting when I arrived, but it’s an oil change so I got over it. I handed over my keys and sat. Then, I was handed a print out of all the things my car MIGHT need done to it. That didn’t really bother me…what did bother me is the fact that “I would like an estimate” had already been checked when I was asked to sign the form…Again, just there for an oil change, 5:30 appt. Now it’s about 5:45, my car still has not been pulled around to the bays……5:50, no change…so I asked the not so friendly guy, how much longer?…he went to the back and asked, came back and said it will be a little while. I said I do not have much more time I can wait, so he started setting up an apt on his computer for Monday. I said, “”I do not mean to be rude, but what is the point of an apt, if they obviously do not mean much here. He agreed. I asked if I could just bring my car up during the weekend and drop it off while I went shopping. He said sure, that would work.
So I did….Sunday, 11/15 I dropped it off at 2:00……..and left, and went and had lunch, watched the football game, stopped by the store, went back home and unloaded everything I had bought…still no phone call. So now it is 5:42…you close at 6:00. I went back up there….my car had never been moved. I got my keys back. I was given 2 complimentary oil changes…that is laughable…why not give me a Unicorn? I am just as likely to get a Unicorn as I am an oil change at NTB Frisco. BTW, the car I was using today while I was waiting for you to change my oil? I have had a lot of work done on that car at NTB Frisco, probably over 1300.00 worth of work….but I will never be back…never. The reason is simple…no friendly personnel, no courtesy phone call to say hey, we are running so late, and most important….being drawn into your lame appointment thing on your website…..I am going to Kwik Kar next…..Thanks for absolutely nothing.
I came in Saturday 11/7/15 to have new tires put on my car and wanted whatever fixed to have my low tired pressure light turned off. They offer me a sensor rebuild kit at the cost of $7.99 a tire. They call me to tell me about needing brakes, nothing about my sensor. I come back to get my car and the light is still on. I go back in and am told I need to replace a sensor but, they will give me a good deal, $65.00. That is there normal price. My car now pulls and the light is still on. I make an appointment for Monday morning. I arrive and ask to speak to the manager, Kennith Gourley, who will not come out of his office. I am so disapointed and will never come back!!
I’m one of your customer that just had my tires rotated, the service was great but when I was driving home I heard some noise coming from the front of my truck, I get out and I had 2 lose lug nuts on the front left tire and one on the front right tire, I immediately call the store and spoke to the manager he apologize that’s all he could have done, now I have this awful sound coming from the left side which I did not have when I brought it in, I very unhappy on what’s going on, so now I just brought my truck back in and I’ll see where it goes from here
I purchased for tires for my Nissan Leaf on 5/24/15 which included the cost for “Balancing for Life” and rotate tire for the life of the car. I took my car in on 10/9/15 to get my tires rotated, and thought I could get in and out for a simple job, since I went thier at 8:15 am on a Friday morning. The man at the desk said they only had two mechanics doing work and and would be at least 1.5 hours and maybe longer before they could get to my car. He said the had tow cars in front of me to put new tires on. He recommended that I schedule an appointment. I scheduled an appointment for 8:00am Saturday. Today (Saturday) I arrived at 7:55 am and he said that he did have any mechanics working , since they did not show up to work. I want a refund on the cost of the free rotation and balancing for $32.00 since I no longer have confidence that this store will be in business in the future.
Invoice number 400005839659 ZMWI.
Customer # 21446158
Store
TX NTB #8687/687 132 N US Highway 183 Austin TX 78750
I have been dealing with NTB for about 10 years.I’ve dealt with your Montgomeryville PA store and your Fayetteville GA locations which I have brought and send large amounts of revenue too through both of my businesses. I have to say I have never been so disgusted with any corporate business as I have been with the NTB in Fayetteville GA.I have been in there had tires installed on my own classic 76 camaro.They static balanced my wheels with flat hidden weights. (Mag wheels)car vibrated,new tires leak down.have to put air in every week or so.had the car alligned,I have been back 3 times and it is still not right. Last time I was in,the mech had the camber out and stated he didn’t have time or the shims to adjust it.I had an appointment for 10 am yesterday, was there 9.30 am.All new faces.I’m there often.We will call you when the mechanic is almost done.I had to call them at noon.Oh he will be done in an hr or so.I set an appointment for 830 today.I get to the store and I’m told there is no mechanic till 1.I have set yet ANOTHER appointment for 9 am on Saturday. I’m NOT at all happy with the services, quality of workmanship is nill,customer service is a joke.I have at least 12 hrs of waisted time involved. The improperly installed my center cap on crager ss rims and was gone 15 minutes down the rd.(had to buy another and hard to find)This list goes on and on.If this problem is not properly resolved SATURDAY Me,And ALL of the business I bring to your store (close to 10,000 This year alone)I have customer names if you need them.Will be leaving your chain business and going to 1 that has the customer service and workmanship that we are paying for.
Thank you for your time
Sincerely
Fred V
Owner of
Hometown Services Inc
Fred’s Custom auto
I’m here for a 930 appointment, They are telling me they can not get there alignment rack to fire up.This is becoming completely ridiculous. I just want my alignment done RIGHT.This will be there 3 attempt at it,as well as the 3 time they cancelled/put off my appointment after waisting MORE of my time.
With a heavy heart, it saddens me to have to write this letter. I am uncertain when I first became a patron of NTB #512 (4453 Southwest Highway, Oaklawn, IL) or when I became a credit line cardholder, there is accounting/records department that can provide and attest to the years of my patronage. However, what I am definitely certain of my remembering the season, date, and year that I chose to cease receiving car care services from your organization.
On Saturday, August 22, 2015, I took my car in to the abovementioned location because my check engine list was on as thus I paid for the diagnostic to be conducted. Alex provided me with a work order report and informed this is what would be needed to address and resolve the issue. To my dismay, on Monday (less than 32 hours later) the light reappeared. I immediately phone the location, once again, speaking to Alex and he stated I could bring the vehicle back and it would be looked at. I informed due to my employment, the only times, I have available is on the weekend. He informed that would be fine. On Friday, August 28, 2015, I brought my vehicle once more to the location. I was informed due to the lateness of the hour, it would be best to return the following day at opening (7:30am). I did just that and to my dismay again, was informed; I would need to return at a later time because a smoke test would need to be done because at current the location did not have enough carbon monoxide. I told him fine if this is what needs to be done and quickly interrupted him when he was attempted to suggest that I would incur the cost for this smoke test to be performed. Once again, Alex was present and indicated I could bring the vehicle back on Monday or any day during this week. Thus once again, I took it upon myself to remind him that I only had weekend availability. He asked me to wait, and stated I could return tomorrow at noon and as a bonus, the mechanic (Brian) who originally did the work would be on duty and he would perform the smoke test. The next day, I was informed that Brian simply needed to replace my gas cap which was done. At the time, Alex informed me for the inconvenience, a tire sensor would be installed on my car at no cost to me. I drove off and I thought the situation was finally resolved until two days later, the light was back on. I do not possess the words to adequately articulate the dread felt. I called back up to the location and informed when I had the opportunity, I would once more bring my car to the location. On Friday, September 4, 2015, I returned my vehicle for the final time to the abovementioned location and spoke with Jeremy. He informed me (in paraphrase) when you get your check engine light service, it is a multiple tier process. The initial work that was done is what is usually performed and resolves the problem. Then if necessary, a smoke test is performed. Next, it is recommended that you get (cannot recall what was stated) but I clearly remember him saying “let me look up the cost for you.” I promptly stopped him and informed, the date I was originally here, there was no problem with sliding my card for payment; the work order I received was for the diagnostic ran for my vehicle and at no time was it conveyed and/or suggested that the item description section was a best guess, approximation of what could be the problem. For your organization fidelity, having a diagnostic test performed should be clearly stated as being a discovery process for process of elimination. I stated to Jeremy that I am starting to feel I paid nearly $1100 for unnecessary work. He informed the only thing that might have been unnecessary was the replacement of the gas cap. I told him the thing that was determined as necessary after having the smoke test conducted. After that I told him to just give me my keys and I walked out of the door.
Every day, I get in my car, see the check engine light still displaying on my dashboard and know I have been doped by your organization. If there are automotive tasks that are beyond the scope of your mechanics proficiencies, don’t insist you can perform the work. If your organization alleges it perform, accurate diagnostic testing than do just that. If not, you will lose more former loyal customers.
So I went to NTB yesterday in Mesquite Tx. While I was there I bought 4 tires. The young man that help me was great! Then time to leave already late for my next appointment because the over shot the estimated time by 45 mins. The young man said the one of the four tire sensors did not work. I said why did you wait until now to tell me. then the manager lays into me yelling that he can order the part for 50.00 and I can pay to have it fixed. I called NTB this morning because I wanted to take my tires back and get my money back. I did not have time yesterday due to being late for next appointment. I went to another store so I would not have to talk with that manager again. The customers service lady asked me to go back to Mesquite Tx NTB and that manager is not and will not be there. So I asked for my money back. Giovanni asked what I wanted to keep the tires I just want my money back. He said he can not do that. He can fix what they broke and give me 100.00. I said no he kept on I said ok. They fixed the sensor and before I leave the Manager that yelled at me and came out of a one way mirror room. He looked at me the whole time with very evil look so I left the premise. I call the district manager and the customer service they told me to go pay to have my tires removed and come back to get my tire and the will refund me. I just want some one to get my money back.
Worst service possible! Put wrong oil in my, car tried to charge me $300 for a job That should of cost no more then $100. When I came back and told them they put the wrong oil in my car ( thankfully it didn’t blow up ) they wouldn’t fix the problem until I started yelling about. I did a tune up on my car and I noticed they filled my 2 of my spark plug ports with oil ( the guy doing the oil change couldn’t get to the other two ). Worst part of this whole experience I got the coupon from my church.
Worst service possible! Put wrong oil in my, car tried to charge me $300 for a job That should of cost no more then $100. When I came back and told them they put the wrong oil in my car ( thankfully it didn’t blow up ) they wouldn’t fix the problem until I started yelling about. I did a tune up on my car and I noticed they filled my 2 of my spark plug ports with oil ( the guy doing the oil change couldn’t get to the other two ).
I need to speak with someone of CEO
682 202 ****
Failer to comply will result in Social Media and YELP will be first I go.
Did you ever get a response for the CEO?? I just had a recent issues arise, and I am wanting to get in touch with someone of higher authority as well…
I was at the conyers location waited for an hour for a balance and rotation it was not completed. My time is important and if you do not have enogh tech you should let the customer know in advance.
This really sucks because I am heading out of town this weekend Bd this was my only free dy to to this.
I’ve been trying to reach someone at NTB corporate to notify them of the negligence that took place at the St. Cloud MN location. It’s virtually impossible. So, I’ll tell the rest of you what happened so you know to never trust NTB to do your automobile maintenance.
4-6 weeks ago I brought my Subaru in for a tire rotate and oil change.
When I picked it up I noticed scratches and dings that were not on the vehicle before I dropped it off.
They apologized and offered me to bring the vehicle back and that they would buff out the scratches.
A day or so later I went to wash my car (here at home) and noticed my grill was cracked too!
I called them on that as well. I brought the car in and they replaced the grill and worked on some of the scratches. Some of which were too deep and they could not buff out.
They offered to order up the paint and I could bring it in again and they would take care of it.
I agreed. After I dropped it off they discovered it was the wrong paint.
I told them when I bought the car they gave us some sample bottles for touch up. A few days later I dropped it off, but could not leave the car at that time. I told them I would drop it off the following week, due to the busy schedule my family had.
In that time my family and I had driven to North Dakota for a college visit as well as to the Twin Cities a few times (100 miles each way). Upon a trip to town one afternoon, my husband noticed a noise coming from the front end. We called our local mechanic and he thought it sounded like the ball joints. The next day we went to drive it into town and the noise got louder and louder. We dropped it off and by the time we got home he was already calling us to tell us the car was done. Mind you this shop is only 5-10 mins. from our house.
He said it was not the ball joints, but that whoever did the last tire rotate DID NOT TIGHTEN THE LUG NUTS!!! My husband and I were horrified! Considering we put on a 1,000 miles with our entire family, this could have been a disaster!! WE WILL NEVER USE NTB FOR ANYTHING AGAIN!!
ON SUNDAY 7/26/15 I CALLED NTB IN ATHENS TO SEE IF THEY HAD A PARTICULAR TIRES AFTER BEING REASSURED THAT THEY ACTUALLY HAD THE TIRES IN STOCK WE LEFT WITH TWO TRUCKS FOR THE TRIP ( 80+ MILES ONE WAY) ONLY TO ARRIVE AND WAS TOLD BY CHRIS THAT WE HAD TO HAVE AN APPOINTMENT TIME . I HAD TALK TO CHRIS TWICE BEFORE LEAVING FOR ATHENS AND NOTHING WAS MENTION ABOUT APPOINTMENT TIMES . BUT ON ARRIVAL WAS TOLD THERE WAS NO WAY IT COULD BE COMPLETED THAT DAY AND WE COULD COME BACK TOMORROW . NO WHERE WAS IT POSTED THAT A APPOINTMENT WAS REQUIRED TO BUY NEW TIRES. YOUR CUSTOMER SERVICE WAS THE WORST I HAD EVER SEEN , HE COULD HAVE TOLD ME WHEN I CALLED THAT APPOINTMENT WAS REQUIRED OR IT SHOULD HAVE BEEN POSTED ON YOUR WEB SITE. I WORK WITH CUSTOMERS ALL DAY LONG EVERYDAY AND IF I EVER TREATED A CUSTOMER THE WAY I WAS TREATED I CAN ASSURE YOU I WOULD NOT HAVE A JOB. IF I WAS GIVING A RATING IT WOULD BE A NEGATIVE 20 AND SINCE I DO WORK WITH CLIENTS EVERYDAY YOU CAN REST ASSURED THAT I WOULD NEVER RECOMMEND YOUR SERVICES TO ANYONE AND I USUALLY WORK WITH A THOUSAND OR MORE CUSTOMERS IN A MONTH. NOT ONLY DID MR.CHRIS COST HIS COMPANY OVER A THOUSAND DOLLARS FOR NOT TELLING ME AN APPOINTMENT WAS REQUIRED IT WILL COST THE COMPANY MORE FOR THE REFERRALS I WILL NOT GIVE. IF ANY AWARDS ARE GIVEN IN YOUR COMPANY FOR BEING RUDE AND UNPROFESSIONAL THEN ATHENS STORE SHOULD RECEIVE THE TOP AWARDS. I MIGHT BE ONLY ONE PERSON BUT I COME IN CONTACT WITH A LOT OF PEOPLE ON THE DAILY BASIS THAT LIVE IN YOUR AREA AND I WILL NEVER RECOMMEND NTB FOR ANYTHING . ALSO ON YOUR ADVERTISEMENT IT TALKED ABOUT A NICE WAITING ROOM AND FACILITIES . YOU HAD THAT TOO WAS ALSO A JOKE . NEEDLESS TO SAY MY EXPERIENCE WITH YOUR COMPANY WAS ONE THAT I WILL NEVER FORGET AND ALSO ONE THAT I WILL NEVER EVEN TRY TO USE AGAIN .!!!!!!
Mr. Lawrence C. Day
CEO, National Tire & Battery (NTB)
Corporate Headquarters
4280 Professional Center Dr., Suite 400
Palm Beach Gardens, FL 33410
Mr. Day, My name is Dr. Gary Carr and I have been a loyal NTB customer for over 10 years.
My most recent purchases were four tires P285/50R20, and four chrome rims V672 20×8. 5 6×5.5 +18. I made the purchase on November 15, 2014. I purchased these items at Store #623 located in Woodbridge VA 22192-4621. The chrome on the rim on the front driver side is peeling off. I went to NTB and showed the manager the problem on July 3, 2015. I have returned to the store three times requesting a new rim to replace the defected rim and I am constantly being told they have ordered the rim, and I will be contacted when the rim arrives. Initially I was working with Amir Bahrami who is the Assistant Manager, but lately he has been passing me to other workers and will not talk with me. I am still waiting for the rim to be replaced. The third time I visited NTB asking about replacing the rim I was told a rim had been ordered. As of today 16 July I am being told it is on order. When I purchased the rims the order came in 2 says after the order was taken. Therefore I don’t quite understand, nor does it seem probable, that the replacement rim would take 14 days.
I am requesting a replacement of the defected rim, and I am receiving customer service that is the complete opposite of the service I received during my numerous purchases since 2004. Your attention to this matter and a date that I should expect replacement of the damaged rim would be greatly appreciated. I can be reached at (703) 221-**** or (540) 809-****
Recently I purchased a used Toyota Camry, 1990, as a back-up car. I had to catch the train from Odenton, Maryland 21113, to Long Island New York to drive the car back home. I did not have any major problems during the drive but once I arrived in my home area, shortly there after I had a blow-out with one of my tires and I went to the Mitchelville, MD, NTB to replace the one blow out tire with two replacements. I felt like I was in a different facility than it was the last time I was there. The service was so much more on point and responsive to my needs than it was the last time I was there. I think it was when the new manager at that time a Mike Brewinton had just started. I was very impressed with the facilities change of attitude, it was oh so courteous and prompt as possible. The Service Manager Carl Goll was really about his work in a very responsive way, my mechanic Ennis really hooked me up. I was so impressed to me it was an entirely a different store from my last time being there. I think Mike has done a terrific job at turning the attitude of the employees who work under his supervision around to a more responsive and customer service oriented team, and they seem to all have their spirits up like they really enjoyed their work. It was oh so refreshing to see this change in attitude at this facility. I think Mike Brewignton, Manager, Carl Goll, Service Manager and Ennis the technician who handled my car should be commended for their team work and effort at this facility. About a week or two later I had another blowout, I think it was because this vehicle had all dry rot tires, so I purchased another two tires. I have been living in the area for some 16 years in Odenton and have used this facility many times under different management, so far I think this might be the best so far. I have three cars and I try and make NTB somewhat responsible for brakes sometimes, always tires, and sometimes alignments on them. They are so convenient to where are live and now they are functioning real good as team who provides this kind of service in the area.
Victor L. Evans
*** Provance Place
Odenton, Maryland 21113
vl****@prodigy.net
443-739-**** cell
On 07/13/2015, I went to your store number 637 located at 3550 Peachtree Industrial Blvd. Duluth GA 30096 to complain about alignment issues. The car was pulling to the right. I was sold 3 years alignment package for $179.99 on 07/13 but the alignment problem did not get resolved and one additional front wheel noise issue uncovered after I left the store. On 07/14/2015, I brought the car back to the same store and notified the manager about alignment issue still exists and on top I am hearing some weird noises from front wheels. The manager assured me that she will diagnose it in details and will let me know. After 2 hours of wait in the lobby she told me no issues observed and your alignment is good. I got upset with her response and requested for a technician to ride with me so that I can show him alignment and the new noise related issue. During the test drive the technician acknowledged that I am right and there seem to be noise coming some where in the front of the vehicle as well as the alignment is still not correct and the vehicle is obviously pulling to the right.
Further investigations were done on the vehicle and I waited for additional 1 hour on 07/14/2015. Service Manager informed me this time that both front rotors are bad and that is where the noise is coming from and once again she said nothing wrong with the alignment. I was very shock to hear that alignment has no issue. I insisted upon the fact that her technician had acknowledged the alignment issues while she is giving me incorrect information. At that point I lost my trust in their diagnosis and felt something fishy in their behavior. I asked her to return the keys so that I can show it to Toyota dealership to be sure on NTB store #637 analysis.
Right away, I went to Toyota Dealership and asked them to perform complete inspection on my vehicle and also check the alignment. Surprisingly, Toyota report showed there were only 2 major issues with my vehicle 1) Alignment was off “NTB never accepted that” 2) Power steering oil leak from rack and pinion and the cost to replace it was $1200.
I was shocked to hear that. There was no mention of bad rotors from Toyota.
This makes me believe that NTB store #637 service advisors and managers cannot be trusted. They are suggesting wrong fixes for the unnecessary repairs and ultimately charging big bucks to their customers.
I strongly believe that someone may have intentionally or accidentally damaged the rack and pinion of my Toyota Sienna and caused an oil leakage while it was at NTB store #637.
I have filed an official complaint (case# 5152963) via phone and email to “consumerrelations@tbccorp.com” to investigate these issues at NTB store #637 and resolve this matter quickly by either fixing themselves or paying for rack and pinion repairs to Toyota dealership in Duluth, GA. No additional repairs have been performed on my vehicle by Toyota except the correction in alignment which is working and feeling great so far.
Thanks for your time!!!
I have been a loyal customer of NTB for many many years but I think that iI will have to change to different retailer for my tires and batteries. On today, July 10,2015 I went to your store located at 2123 Lousiana in Houston,Tx for a battery problem. I went to the store and asked for the personnel to check my battery in my truck. They performed a “single battery test” and was told that I needed a new battery because of a bad cell. I authorized that replacement with a new battery. The total cost was $206.94 for an Interstate Mega-Tron Battery CCA 730; 12volt (INT-MT48/H6 item Number). Once I left the store I realized that the invoice (400006485691) included a charge of $29.10 for the battery test. I believe that to charge $29.10 for the test is unfair especially since I purchased the battery at that time.
PS- On the day before, July 09, 2015, I went to an Auto Zone when I first noticed a problem with my battery. Auto Zone tested my battery for FREE and stated that I needed a new battery. I chose to travel to NTB for a replacement battery because of loyalty. That loyalty will need to change I suspect.
I’ve been a very loyal customer to NTB for many years. I was in Orlando, FL where I had Tire Kingdom #6130 or 130 located at 12051 S. Orange Blossom Trail Orlando, FL. install new brakes on my vehicle. I needed the work completed in about 4 hours, I was assured that the work could be completed. Upon my arrival to retrieve my vehicle I was told that they received the wrong brakes from NAPA auto parts and that they were not completed. They put the old brakes back on and said to bring it back in a day or two when I had time. I did, by then the old brakes that were basically metal to metal. These ruined my rotors that were already cut once by tire kingdom. When they finally put brakes on they said they had to put one rotor on because one was ruined. You should never hurt put only one rotor on a set of axles. Needless to say, fast forward 4 days and I now sound like a bus at the airport. Brakes aren’t performing properly. I take the vehicle to an NTB #581 1705 York Road Luthervilke,MD. I go on a Friday evening for them to inspect the problem and possibly fix. I’m told they can’t do the work that night which is fine with me. I bring it back Saturday morning at 10:30am. I’m told it will be completed by 2pm. I leave for a bit and come back at 1:35 pm. I sit watching my lonely truck on the lift until 2:10pm. I then ask why no work is being completed on my vehicle and when its going to be completed. I was told no work had been completed because the store manager held up the repair, waiting on someone in Florida to approve the work. I flipped! what a horrible company !!! Here I am, took part of my Saturday to allow your company to fix shoddy work fixed. Now I have to spend my entire Saturday here because your store manager wouldn’t approve warranty work? Are you kidding me??? I had even called Alex the manager from Tire Kingdom the night before to ensure there no issues. But clearly the ball was dropped about ten times now. You will no longer get my business. At any Tire Kjngdom, NTB, or any sister company. You can also expect a bill for my time.
*** I share the similar pain with you about my recent experience, please see below***
On 07/13/2015, I went to your store number 637 located at 3550 Peachtree Industrial Blvd. Duluth GA 30096 to complain about alignment issues. The car was pulling to the right. I was sold 3 years alignment package for $179.99 on 07/13 but the alignment problem did not get resolved and one additional front wheel noise issue uncovered after I left the store. On 07/14/2015, I brought the car back to the same store and notified the manager about alignment issue still exists and on top I am hearing some weird noises from front wheels. The manager assured me that she will diagnose it in details and will let me know. After 2 hours of wait in the lobby she told me no issues observed and your alignment is good. I got upset with her response and requested for a technician to ride with me so that I can show him alignment and the new noise related issue. During the test drive the technician acknowledged that I am right and there seem to be noise coming some where in the front of the vehicle as well as the alignment is still not correct and the vehicle is obviously pulling to the right.
Further investigations were done on the vehicle and I waited for additional 1 hour on 07/14/2015. Service Manager informed me this time that both front rotors are bad and that is where the noise is coming from and once again she said nothing wrong with the alignment. I was very shock to hear that alignment has no issue. I insisted upon the fact that her technician had acknowledged the alignment issues while she is giving me incorrect information. At that point I lost my trust in their diagnosis and felt something fishy in their behavior. I asked her to return the keys so that I can show it to Toyota dealership to be sure on NTB store #637 analysis.
Right away, I went to Toyota Dealership and asked them to perform complete inspection on my vehicle and also check the alignment. Surprisingly, Toyota report showed there were only 2 major issues with my vehicle 1) Alignment was off “NTB never accepted that” 2) Power steering oil leak from rack and pinion and the cost to replace it was $1200.
I was shocked to hear that. There was no mention of bad rotors from Toyota.
This makes me believe that NTB store #637 service advisors and managers cannot be trusted. They are suggesting wrong fixes for the unnecessary repairs and ultimately charging big bucks to their customers.
I strongly believe that someone may have intentionally or accidentally damaged the rack and pinion of my Toyota Sienna and caused an oil leakage while it was at NTB store #637.
I have filed an official complaint (case# 5152963) via phone and email to “consumerrelations@tbccorp.com” to investigate these issues at NTB store #637 and resolve this matter quickly by either fixing themselves or paying for rack and pinion repairs to Toyota dealership in Duluth, GA. No additional repairs have been performed on my vehicle by Toyota except the correction in alignment which is working and feeling great so far.
Thanks for your time!!!
June 3, 2015
Mr. Lawrence C. Day
CEO, National Tire & Battery (NTB)
Corporate Headquarters
4280 Professional Center Dr., Suite 400
Palm Beach Gardens, FL 33410
Dear Mr. Day:
My name is Nidia and I have been a loyal customer for several years. Recently I had a car problem whereby it was running out of oil too soon before the time for the next oil change at NTB. Consequently, while I was driving my car, I was forced to pull over from the expressway into a very unsafe area and had to call AAA to tow my car. In the process, however, a Fulton County police officer came to help and he verified that my car was totally empty of oil. I called NTB (located at 1250 East West Connector, Austell, GA 30106) and spoke with TJ who advised me to bring the car over to find out why the car had ran out of oil so soon.
Before leaving for NTB, the officer added 3 bottles of 5w-20 oil and an additional bottle was added at AutoZone. When I arrived at NTB to have my car diagnosed, I informed TJ about the oil that had been added. I had to leave my car there and it stayed at NTB for almost a week (May 7th through May 13th), and in the process I was given all kinds of diagnoses except for what was the actual problem affecting the car. I visited several times during the time the car was there. On May 13th, I confronted the manager in charge about the status of my car and he promised to perform a new oil change which he never did. Several times I asked him his name but he ignored me, refused to give it to me, and finally rudely walked away from me leaving me standing alone.
Apart from receiving very poor customer service, my oil computer count was reset to 100% even though no oil change ever took place. I was appalled and furious about this downright dishonesty especially since I was a loyal customer. Below you might be able to see part of this very unethical and rude person’s face and all the evidence of what was done to my car.
In the end I decided to take my car elsewhere, but as soon as I left the NTB premises, my car didn’t even drive 1/8 of a mile before it broke down completely. Of course, I had to call AAA again to tow me to the nearest repair shop. As soon as I receive the full report of what happened to my car and proof of a previous faulty oil change performed at NTB, I will forward this info to my Legal Shield Advisors and to the Better Business Bureau.
After this horrible experience with NTB, I will never again patronize this company and I will not recommend NTB to anyone!
Sincerely,
A very disappointed now ex-customer,
On 07/13/2015, I went to your store number 637 located at 3550 Peachtree Industrial Blvd. Duluth GA 30096 to complain about alignment issues. The car was pulling to the right. I was sold 3 years alignment package for $179.99 on 07/13 but the alignment problem did not get resolved and one additional front wheel noise issue uncovered after I left the store. On 07/14/2015, I brought the car back to the same store and notified the manager about alignment issue still exists and on top I am hearing some weird noises from front wheels. The manager assured me that she will diagnose it in details and will let me know. After 2 hours of wait in the lobby she told me no issues observed and your alignment is good. I got upset with her response and requested for a technician to ride with me so that I can show him alignment and the new noise related issue. During the test drive the technician acknowledged that I am right and there seem to be noise coming some where in the front of the vehicle as well as the alignment is still not correct and the vehicle is obviously pulling to the right.
Further investigations were done on the vehicle and I waited for additional 1 hour on 07/14/2015. Service Manager informed me this time that both front rotors are bad and that is where the noise is coming from and once again she said nothing wrong with the alignment. I was very shock to hear that alignment has no issue. I insisted upon the fact that her technician had acknowledged the alignment issues while she is giving me incorrect information. At that point I lost my trust in their diagnosis and felt something fishy in their behavior. I asked her to return the keys so that I can show it to Toyota dealership to be sure on NTB store #637 analysis.
Right away, I went to Toyota Dealership and asked them to perform complete inspection on my vehicle and also check the alignment. Surprisingly, Toyota report showed there were only 2 major issues with my vehicle 1) Alignment was off “NTB never accepted that” 2) Power steering oil leak from rack and pinion and the cost to replace it was $1200.
I was shocked to hear that. There was no mention of bad rotors from Toyota.
This makes me believe that NTB store #637 service advisors and managers cannot be trusted. They are suggesting wrong fixes for the unnecessary repairs and ultimately charging big bucks to their customers.
I strongly believe that someone may have intentionally or accidentally damaged the rack and pinion of my Toyota Sienna and caused an oil leakage while it was at NTB store #637.
I have filed an official complaint (case# 5152963) via phone and email to “consumerrelations@tbccorp.com” to investigate these issues at NTB store #637 and resolve this matter quickly by either fixing themselves or paying for rack and pinion repairs to Toyota dealership in Duluth, GA. No additional repairs have been performed on my vehicle by Toyota except the correction in alignment which is working and feeling great so far.
Thanks for your time!!!
I am with you. I had very painful experience with NTB in Duluth, GA. My car has been damaged severely and now I have to pay over $1200 to Toyota to get it fixed
I had a set of wheels powder coated and brought them to NTB to have tires mounted, and they damaged one of my wheels. The manager denied the damage was their fault even though the evidence was clear to see with a fresh mark in the powder coat where the wheel was bent. It is bad enough that they damaged my property but then deny any wrongdoing is just bad business practice.
After accurately submitting 2 rebates for work done on my auto at NTB. I submitted by US Mail 2 rebate forms along with NTB receipts. After 4 weeks and no response I called and was told they had not received them and for me to resubmit via an email address provided. After 2 more weeks I receive 2 emails. 1st stated one rebate had been approved for the correct amount. 2nd email stated that my submission was “Invalid” due to lack of SKU# which was clearly listed on the receipt. After calling, I’m placed on hold while its reprocessed. Then CS Rep comes back and says it’s approved for $30 not $50. Receipt clearly says if you used your NTB Credit Card for repairs, your rebate is $50!!! Then I’m told it’s going to be another 7-10 days while it’s escalated to Mgmt. for review. After questioning the rep and stating that it’s clearly printed on “their” Rebate submission form, why do I have to go through all this and furthermore WHY DO I have to call back in 2 weeks for a status update regarding Management’s review? No response naturally. Needless to say I attempted to file a BBB complain and the company is not found, when you try and manually enter the info it continues to say the darn zip code is invalid. WTH!!! I’m am DONE with NTB…and will be taking my automotive repair work elsewhere, which is sad since the staff did what they were supposed to do.
I terry called ntb this morning at 11am 3.29.15 and ask when could I get and oil changed with this coupon from the mail,I also expressed my feeling as I know in the past their very busy as was tire kingdom.he ask for my name and phone and said wait,I do have 5pm today 3.29.15.ok,I replied see us at 5pm.I got there about 4:50pm,walked in the mgr ask what can I do for your.I said I have 5pm app.he never ask for my name he looked over to a fellow employee and ask what we got on oil change.the guy replied about a 2hr wait time.my point is this,he are I were not wrong.what was wrong is deliberately run customers away.terry bowman thanks.
I bought the 5 year front end alignment for some of my cars. Every time that I bring a car in for an alignment you try to tell me that I need $1200 – $1700 in front end repairs, even after I had just had it serviced at my mechanic and he said that they were fine.
So I price the parts at my local NAPA, and can save $200 off of what you quoted me, and then my mechanic will then to the work for $300 less than your quote also.
I know this is a scam as you don’t want to “do a free job” and are trying to milk money out of me.
I just tried to transfer a few of the warranties from cars that I no longer own to some that we’ve bought, and I get the same thing. I’m tired of playing this same song and dance with you guys and fixing my car when it’s not broke. STOP PUMPING UP MY BILL – I DON’T APPRECIATE BEING RIPPED OFF!
Now you are spamming my email.
Just align my car(s) and let me go on my merry way. I will not be purchasing any more products or services from you after being treated like this…
Your a idiot! I hate people like you that have that mechanic that can do this for cheaper and price sh*t at the parts store and complain about how you are getting over charged …GUESS WHAT its a buisness that warranties their work/parts and has to pay thier techs to work on your piece of sh*t car its called a mark up and you would be lucky to find a buisness that does not mark up ..I would love to come to your job and say you get paid to much you should work for free because i found a guy on the side of the road who works free get real you waste of life !!! 99% of the dumbass people who get a warrantied alingment have f***d up suspension parts that they think an alignment is gonna fix you should get the f***beat out of you for being so stupid…Most shops dont give a f*** about a warranty repair like this because its just labor no one wants to milk you your car is just a pile of sh*t and an alignment is NOT going to fix it so have your bullsh*t mechanic fix it ntb has millions of customers coming in daily you will not be missed…I hope you never come to my shop.
In closing if you dont like it learn how to work on cars your self so you can be a cheap f*** to yourself and then learn that most mechanics use tools that cost more than the average persons car ..these tools dont get given to you by the shop you buy them yourself most mechanics have 50k – 100k in tools while getting paid sh*t to work on a complaining customers car that says my mechanic can do it cheaper..
also i hope they spam the f*** outta you..
oh they treated me so horrible like the world owes you!
*** I had similar experience with NTB in Duluth, GA, please see below***
On 07/13/2015, I went to your store number 637 located at 3550 Peachtree Industrial Blvd. Duluth GA 30096 to complain about alignment issues. The car was pulling to the right. I was sold 3 years alignment package for $179.99 on 07/13 but the alignment problem did not get resolved and one additional front wheel noise issue uncovered after I left the store. On 07/14/2015, I brought the car back to the same store and notified the manager about alignment issue still exists and on top I am hearing some weird noises from front wheels. The manager assured me that she will diagnose it in details and will let me know. After 2 hours of wait in the lobby she told me no issues observed and your alignment is good. I got upset with her response and requested for a technician to ride with me so that I can show him alignment and the new noise related issue. During the test drive the technician acknowledged that I am right and there seem to be noise coming some where in the front of the vehicle as well as the alignment is still not correct and the vehicle is obviously pulling to the right.
Further investigations were done on the vehicle and I waited for additional 1 hour on 07/14/2015. Service Manager informed me this time that both front rotors are bad and that is where the noise is coming from and once again she said nothing wrong with the alignment. I was very shock to hear that alignment has no issue. I insisted upon the fact that her technician had acknowledged the alignment issues while she is giving me incorrect information. At that point I lost my trust in their diagnosis and felt something fishy in their behavior. I asked her to return the keys so that I can show it to Toyota dealership to be sure on NTB store #637 analysis.
Right away, I went to Toyota Dealership and asked them to perform complete inspection on my vehicle and also check the alignment. Surprisingly, Toyota report showed there were only 2 major issues with my vehicle 1) Alignment was off “NTB never accepted that” 2) Power steering oil leak from rack and pinion and the cost to replace it was $1200.
I was shocked to hear that. There was no mention of bad rotors from Toyota.
This makes me believe that NTB store #637 service advisors and managers cannot be trusted. They are suggesting wrong fixes for the unnecessary repairs and ultimately charging big bucks to their customers.
I strongly believe that someone may have intentionally or accidentally damaged the rack and pinion of my Toyota Sienna and caused an oil leakage while it was at NTB store #637.
I have filed an official complaint (case# 5152963) via phone and email to “consumerrelations@tbccorp.com” to investigate these issues at NTB store #637 and resolve this matter quickly by either fixing themselves or paying for rack and pinion repairs to Toyota dealership in Duluth, GA. No additional repairs have been performed on my vehicle by Toyota except the correction in alignment which is working and feeling great so far.
Thanks for your time!!!
I came into the store on a Saturday to get a oil change. They told me that there was a Wait and that I should schedule an appointment. So I stood there with the worker and scheduled an appointment for the next day at 11 am. I arrived 5 min early and when I walked up to the front desk I stood there for over 10 min as not one single worker came to service me. That was strike one. Then as I waited there for 40 min, my car wasn’t even touched. Strike number two. I went and finally found someone and said, “I had an appointment at 11 today and it’s now 1145 and my car is still untouched. How long is this going to take because the entire reason I set an appointment was because I had a busy schedule?” I was told, “they are getting it now.” Another ten minutes went by and still my car hasn’t been touched. I ask again, “how much longer is this going to take because I’ve got places to be which is exactly why I set the appointment?”. His answer was, “he accidentally got the wrong car”. I was in shock because of how ridiculous NTB conducted business. I ended up waiting one hour and 30 min. I WILL NEVER GO TO “NTB” EVER AGAIN AND WILL ALWAYS MAKE SURE TO LET EVERYONE KNOW NOT TO GO THERE.
Seems like current drama on a daily basis, some people just can’t or don’t understand customer service or don’t know the meaning of it. Reading some reviews here it comes to an understanding that some people just don’t belong in management, forget about appreciation “key word:, being a store asst. and Operations Mgr. for 26 yr’s I feel bad that customers are considered if they are not spending money, My conclusion would be, to teach the 101 basics of customer service and appreciation to anyone dealing with people.
there’s the word again !!!!
This is a follow up from a previous email several months ago. I took my truck into NTB to get tires. I also ordered tires over the phone, made this appt, confirmed the appt and went to the appt and the tires I ordered were not there. During that visit I was told that all kinds of things were wrong with my truck, things that would never be wrong on a truck with the mileage mine has. In a way, I felt they were trying to take advantage of a women. I left NTB after about an hour and a half and did not have any service done. Hey, the watching window in the waiting room is great. You can sit there and watch the employees aimlessly walk around your truck and stare at it like they are clueless! The manager of the store replied to that email with a coupon so my husband decided to take the truck back to NTB and give them another try. He also spent several hours waiting for tires to be put on the truck. I really don’t understand what takes so long. I can have tires installed on my car within 45 min and its done properly (not at NTB). NTB installed the tires for my husband. The truck drove horrible. It was clearly out of balance. The steering wheel shook and the truck seemed like it was going to bounce of the road. We returned to NTB to see why this was occurring. At first we thought the tires might be an odd shape (since this seems to be a common complaint with NTB tires) but NTB preceded to tell us that our rims were bent. Weird….I thought, our rims are huge and I don’t remember doing anything that would cause that but we took the truck to a rim shop . They took each rim off and checked to see if they were bent. Guess what?!?! they were not bent, there was nothing wrong with the rims on my truck. What was wrong was that the tires were never balanced properly when they were first installed at NTB. Some of the tires did not have weights,had to many weights and so on. So once again I had to spend 3 hours of my time at a rim shop and $80.00 extra on something that should have been a common and widely known practice when installing tires. I am pretty sure when my husband had the tires installed balancing was an extra charge in which we should get a refund for. I will never return to any NTB and will continue to tell everyone how bad their service is. I really do not think its safe to drive a car that has been serviced at NTB, clearly they do not hire competent employees.
NTB store #782 Raymore MO
I have been to the NTB in Boardman, Ohio on several occasions. It was initiated because of a blessed experience late one night when I had a blown out tire and in spite of the hour and the docks being filled, a technician put my doughnut on so that I could make it home. I subsequently returned to purchased two tires. I returned at a later date for an oil change. All of these experiences were positive. On March 26, during a scheduled appointment for an alignment and purchase of new tires, I also needed a headlight replaced. When I retrieved my car, the alignment could not be completed without other front end work (which I had planned to have completed at this shop). It was dark and I trusted that all was well. However, on 3/27 as I was about to leave my home heading to church I noticed a scratch on the lens of that replaced headlight. I called and spoke with John. Subsequently, took my car by NTB. I was informed that the lens was not cracked but broken. I can assured you that it was not that way when I went to NTB. Also, someone had placed a ‘D’ on that spot in a magic marker as was brought to my attention by John. The technician denied haven’t broken the lens. All I can say is it was not broken when I went to NTB. I parked my car at work all day on 3/27. No way it could have happened at work. Why would someone have written a ‘D’ on it. At any rate, John stated that he would repair the lens. I have called, per his instructions several times, for an update. The last call was made on Monday, 3/30. Not wanting to pester John, I requested that he call me once the lens has been ordered. As of this date, Thursday, April 2, I have heard nothing from him. This is an insult to my intelligence. In today’s technological age, it doesn’t take that long to get anything. NTB is responsible for the breaking of the lens. Right is right
I sent my 18-year-old son to the NTB in Duluth GA to have his oil changed with the $19.99 coupon. He followed the directions on the website and went online and made an appointment for 3:00 on a Saturday. He checked in at 3:10 and they told him it would be one to one and a half hours. He sat down to wait and it was a couple of hours before they said anything to him. Then they of course told him he needed two air filters changed which was a unreasonable $50 which along with the other “fees” brought the price to almost $80. By the time they finished he had waiting for almost 3 and a half hours (6:30 PM!!) Double the max amount of time they told him it would be. And with an appointment! I felt that he was taken advantage of because he was young and wouldn’t speak up or complain. So the following Monday I went in to speak to the manager Alan Jenkins to give him the opportunity to explain, apologize, compensate or something! But he was incredibly rude, basically called my son a liar by saying they they told him it would be over two hours, which they did not. And even if they had, that is a ridiculous amount of time to wait for an oil change. I will never do business there again. I did not deal with any other employees at this location so I cannot speak for them, but Alan Jenkins is in the wrong profession. He does not need to be dealing with customers. Any business can have a bad day or run behind or make a mistake. We are all human. So I made the effort to go back to the store to give them the benefit of the doubt and can’t believe how rudely I was treated.
As a long time NTB customer this past week changed my mind about ever doing business with NTB ever again. I was lied to about a tire repair because a mechanic messed up and put the wrong tire on the wrong rim, (they said the tire could not be fixed or repaired) to cover their mistake. Then they told me they didn’t have a tire that they earlier said that morning, they had 3 of at that location. When I returned an hour and a half later and noticed the screw-up on my car, they proceeded to tell me they couldn’t fix the tire and sold me 2 other tires I didn’t need, just to cover up their screw-up. When they put the other tires on, they cracked my Mercedes rim that I did not know till the next day when I woke up to a flat. I went to 3 other tire mechanics that day, at different companies and they agreed I was wrongfully sold goods and lied to and my wheel was damaged by them.
Went back to NTB yesterday and they said that Mercedes rims all have problems and the rim was bad, it was corroded and old, (1-1/2 years is not old) that they didn’t do anything wrong, like I said; I went to 3 other mechanics the next day and they all agreed, they damaged my wheel, that was not damaged when I brought it there. We have pictures of all the instances and damage that proved that NTB damaged the rim with their machines. The other tire they took off and said it could not be fixed was repaired and is fine, so are all of the other rims on the car……. We were misled and lied to cover their butts.
As I sat there that first morning and waited 2 more hours for my tire to be replaced, I noticed they were doing the same to other customers, selling them something they did not need. I was taken advantage of because they needed to sell more tires they had in stock. Annapolis Maryland area customers, beware of store #570, know what you want and need before you go there, even if the price is good.
Seriously. Did you see all the complaints. They don’t care. Call me Mr. Olsen. I can’t get insurance for my husband and children because NTB let my husband go and your HR department will not provide a letter stating his termination date of employment and termination date of insurance; both of which my employer (by state law) requires in order to change insurance outside the enrollment window. Do you have children Mr Olsen? If you do, then you know how scary this is. The letter I need is 2 sentences at most…but your HR department just can’t do it. That is one of many reasons why your ratings are so low. Please help…unfortunately you will probably never see this which is part of your company’s problem. You act like you want input for improvement, but do nothing with it.
Thanks, julie.
after reading this review about the fraudulent act that was put on this customer I never should have spent my hard earned money at this place , because for some reason the same thing happened to me yesterday.
As a long-time NTB customer, I went to the Buford, GA location because my regular location did not have the tires I wanted in stock.
The Buford NTB listed my car’s mileage on the invoice at 11,000 miles more than my car’s actual odometer. Needless to say, as soon as I noticed the error, I knew I needed to have it corrected. If I have to exercise the warranty on the tires down the road… right out the door it LOOKS like I’ve driven 11,000 miles more on the new tires than I actually have driven.
The next day I went to get the invoice corrected and I found out they “can’t” correct the original invoice. They “corrected” this error by handing me a piece of their NTB invoice paper with my car’s correct mileage noted on it, but the paper does not show the tire purchase at all. Thus, I don’t foresee this second paper would be honored if a need to exercise the warranty arises and there is a question of miles driven on the tires.
This error feels like a purposeful attempt to defraud on the tire warranties, but there’s no way for me to tell if it is a singular oversight in my case, or a chronic practice of the shop to improperly note the mileage. SO: Heads UP! CHECK Your Paperwork for complete accuracy before you sign & leave!
WARNING — Buford NTB, 4130 Highway 20 Buford GA. 30518-3440
My family and I have been doing business at this Buford location for many years.
We have bought tires, had front end alignments and many oil changes done.
On 06/26/2016 I punched a set of 4 new tires for my Pathfinder it was really dirty when I had the tires replaced and when i would exit my driver door I would look at the left front new tire and see a very ( brake dust ) dirty, but still shiny rim / wheel so after a couple of weeks I went to the car wash for a good cleaning. after running through the wash i proceeded to wipe down everything only to find out that the right rear and both left side rims / wheels were not the same ones that were on my pathfinder when brought it in to replace the tires.
Three of the wheels were totally trashed from only God nows where.There were deep wide black tire machine marks and scratches all over. The gloss top coat completely gone. Black marks all over, covered with dark yellow and white stains from some type of very bad corrosion. Also rust spots on the inside. The strange thing is that now I have two new center wheel caps that i lost several years ago and one of the rims / wheel that I had a blow out on and drove one mile back too my house was badly scuffed up all around the outside edge and is now non existent. I mean it is no longer on any of the wheels on my pathfinder. When I went back to ask them what could have happened with my rims the the service manager ( Joe Duffy ) called me a lying customer that just wanted something for free. WOW I was in shock. i came back two hours later to see the store manager that was out for lunch and told him what happened and all he would say is, We don’t just keep a set used Nisan wheels laying around the shop to put on customer’s cars. Then he let me know that he was going to do nothing more for me. Upon leaving I told him that I would take it up with NTB corporate. Then he came back and offered to split the cost with me and pay for two wheels if I payed for the other two. Wow if I was the lying crook like Joe Duffy said I was then that would have been a great deal to take. Any way I am still weighting to here from the district manager and we will see what he has to say about these guys at Buford NTB. Also I would like to let everyone now that there is one nice guy that I won’t name that works at this NTB, and he is one of the ushers at the church my wife and I go too every week. How embarrassing is that !
Just to be fair I would like to say that maybe what happened is that there was another pathfinder in the shop at the same time mine was being worked on, and that by mistake the service tech grabbed the wrong set of wheels and mounted my tires on them. If so then I am sure that other customer is very happy with my rims / wheels because the ones that i got look like crap.
Please allow me to correct my mistake on the location of the wheels.
The good wheel that still has a gloss silver finish but some small white tire machine marks / scratches was placed on the left front, which I would see when exiting my pathfinder. The left rear and both of the right side wheels are the ones that are totaly trashed beyond repair. I wish that i could post photos for other customers to see why i am so mad about being accused of being a criminal that just wants new wheels.
I normaly dont complain , but your store in Greenville,Tx #831 just lost a customer. I took a battery off my 70 yr old mothers car and took it in to be replaced,and your employee told me he would have to have cash for a replacement battery. Then told me it was about 150 dollars. In this day most people dont carry that much cash, and what kind of business will refuse service because of payment type. I took it over to Wal-Mart and got a battery for 110. So you might want change your habits or you will never survive.
Like the other 48 commenters/reviewers who’ve come before me, I too have horror stories regarding services performed by NTB employees. I wouldn’t even go as far as calling them “mechanics”. Besides the obvious lack of customer service and accountability, their work is below substandard. In 2013, I took my newly purchased vehicle to the Bowie, MD. location for an oil change. No problems on this first visit. Later in the year though, it began. My car was involved in a minor fender bender and was in the auto-body repair shop for about 3 weeks. I have a 2006 Volkswagon Jetta which requires starting/driving at least 2-3 times a week. Needless to say, because it had sat for so long, the car was dead when I picked it up. They jumped it and I took it to NTB for testing to be sure that it was an isolated incident as was expressed to me by the repair shop. After checking the car out, I was told by a manager that not only did the battery need to replaced, but I also needed an Alternator. The price quote was a whopping $873.08. WTH? Since the car is covered by an extended warranty, I left and decided to follow up with the dealership to obtain a second opinion and to ensure a significantly reduced amount if that was the case. Needless to say, the dealer checked and I did not need a new battery, nor did the Alternator require replacement either. Go figure! As the saying goes, fool me once shame on you. I however, returned like said fool for another oil change out of convenience in the summer of last year and left with my radio not working. A few months later the car was due for scheduled maintenance. I went to the dealer and after waiting for over an hour was informed that they could not perform any of the services because the oil pan drain plug was stripped and they couldn’t get it out to drain the oil. Huh? The last establishment to work on my car was you guessed it. NTB! I hot-footed it back to them and requested a copy of my service history. After obtaining it I asked to speak with the manager to see what they were going to do about it. I was then told it was wear and tear due to the advanced age of the vehicle and that they weren’t responsible for the damage done to the part. Really? In an attempt to appease me, the manager offered to beat the dealers price for the repairs, instead of accepting responsibility. Now here we are and I’ve had to allow the dealer to do the repairs so that I can remain on the road. Although I’m no mechanic, from everything that I’ve researched, this is not simple wear and tear, but human negligence due to over-tightening and/or cross-threading by the mechanic. Of course my next step is to pursue legal action to recover the costs and expense of these repairs and rental cars. Thank you sincerely NTB, for the inconvenience and the invaluable lesson that you have taught me. (heavy on the sarcasm)
This place is a joke I only asked for them to do one simple task and that was to put on a spare tire on my car. The man said it would take an hour to do so and the place did not seem busy at all. It doesn’t take long to put a spare tire on. The mechanics could have just changed the spare then got back to working on the other cars. NTB mansfield 287
Went to NTB for a new tire. Bought 2 plus an alignment. Then they told my daughter she needs new brake pads. She called me and we agreed . $545.00
My daughter picked up her car and went to work. While driving she noticed a ticking/clicking noise that has never been there before. My daughter took the car back to NTB the following day. They raised the car, took off the tires and did not see anything. They took it for a ride and stated that she now needs new rotors. My daughter left and called me.
After calling them and asking them why they hadn’t caught this when they did the pads. I felt something was not right. You don’t automatically say you need rotors. This is a 2010 Mazda 3, did they not turn the rotors?
I left work and went there to discuss the situation. I asked how it could happen that we bring a very quiet car in for a new tire, and we leave spending close to 600.00 and with an awful sound coming from the car. When you looked at it and told l my daughter it needs new brake pads, there was no mention of rotors. Aren’t rotors usually checked at the same time as pads? I thought it was standard procedure. I tell my daughter to purchase the pads. Safety is priority.
When I got to your place I spoke with Tony who said that the best thing would be for the company to pay for the rotors and installation and he was going to talk to you about it. You came out and were not having any of it.
What was first out of your mouth was the first error. You stated that you did not realize your mechanic slapped the pads. You also admitted to me that you didn’t realize your mechanics actually cut the rotors. They were not cut properly. They had chatter marks on them. I know this should not be and you need to make right by this. Now the problem is you can’t cut the rotors again because then they would not meet specifications. In fact you said this was pretty much your error and that my rotors were good prior to putting on my new brake pads. Why then do you want me to go buy my own rotors and you will put them on free for me?
You made an error and you need to take responsibility for it by paying for the rotors and the installation.
Went to NTB to purchase 4 tires. the sales person gave us a decent price on the tires
$410.54 plus $32.52 for tax….. not to bad…. are mistake was to have them put on wiper blades, $26.99 for ONE blad. needless to say I dadn’t save any money. My bill was close to $500.00….Lets get real , NTB… $26.99 for one wiper blade.
October 21, NTB @ Highway 287/Little Rd, Arlington, TX
I have never wrote a complaint online, but this incident warrants one and headquarters needs to evaluate their employees better. I tried to call 800-423-5464 and automated voice is the most annoying thing I have ever heard, A voice comes on after a minute of music and repeats itself, “We are sorry the inconvenience” every second. I tried to send an email to how was your experience but NTB’s server wasn’t working.
I called earlier in the day and s/w Mike and asked how much their oil changes were and he told me it was $19.97 including rotation. I told him I would be in around 1:30 that day. I arrive to NTB and the man who proceeded to help me had absolutely no personality what so ever. I told him I needed an oil change and my tires rotated. Also asked him to look and passenger back tire, it seems to have a slow leak. He goes out and looks over my car and comes back in and tells me they don’t carry nitrogen air and I have charred glass on my tires. I explained I didn’t need nitrogen air that regular air would be fine and I don’t recall running over any glass. He gets my personal information and informs me that the oil change is $34.97 and to fix my tire would be $19.97. I explained to him that I spoke with Mike earlier today and he told me the oil change was $19.97 special. The salesman told me it was an online special and you have to have a coupon. I questioned him why didn’t Mike mention that on the telephone that I needed a coupon from online. He told me there is no Mike. I explained to him I did speak with a Mike because I write everything down. I couldn’t believe what I was hearing. I told him that I don’t make up names and I wanted to speak with Mike.Then he you tells me that Mike worked four days ago. I really was upset but I asked for my keys and left. While I was driving home I couldn’t believe how the salesperson totally deceived me and someone within the NTB company needed to know how that salesperson was bait and hooking people. I decided I would call back to the store and ask to speak to the manager. Guess who answered the phone? It was Mike, so I asked Mike if I could talk to the manager and commented to Mike that I was told he wasn’t was working today. He put me on hold for about 30 seconds and Chris comes on the phone. I made mentioned that Mike sounded just like him. I explained to Chris about my poor customer service experience and described the short bald headed salesperson with no personality and I also questioned him about Mike, told him that the salesperson told me Mike hasn’t worked in four days. Chris tells me that the salesperson who was helping me out was him and tells me Mike was just working today after I proceeded to question him. I called him out and told him he blatantly lied to me while I was in the NTB store earlier about Mike. I did call him A-hole but it was warranted. At least I didn’t have any service done to my car. I can’t imagine how much my bill would have ended up. I will never step into another NTB, which is very sad because I use to do a lot of business with them. Not even sure Chris is Chris and Mike is Mike. Split personality Disorder
I usually don’t complain about service rendered that often but my experience Sunday was just unbelievable. First they were going to sell me a tire that didn’t match the other 4. Well just so happens I knew that on a 4×4 all tires should be the same. I let that slide. Left there after getting my oil changed to go find a matching tire. Got to the location bought a tire, got out of my vehicle walked to the front just to look down an see that there was oil everywhere. The guy lifted the hood for me to see where it was coming from and there was oil sprayed on everything underneath the hood. Called ntb they say bring it back. The mechanic that serviced my vehicle proceed to say that he noticed that whoever changed my oil last had left the cap off. Forreal sir stop playing with my intelligence. You mean to tell me I drove around 3 months without my cap on turning all kinds of corner, and no oil sprayed out until today. Really. Now instead of him cleaning it up he just shrugged and walked away. Ok well I guess the oily finger and hand prints was there also since the last time I had my truck serviced also. I have never been treated like this. I really wish I would have just waited until today and go where I always go. I really hope corporate takes a serious look at how some customers are being treated. This was totally unexceptable. I took pics of it for just incase purposes. I guess it brought meaning to the phrase never buy a Mercedes from a Honda dealer. Maybe some of the stores should stick to tires only. HORRIBLE SERVICES AND CUSTOMER SERVICE.
Wow, never knew getting tires was this complicated. Ordered 4 tires over the phone Sunday, Sept 28 2014 with the NTB in Raymore Missouri. I was told the tires would arrive at the Raymore store midday Monday, Sept 29 2014 and that I would receive a call from the store when that happened to schedule an appointment. Monday comes and I received no phone call so I called around 5:30. I was told the tires would be at the store Tuesday morning Sept 29 2014 so I scheduled an appointment for 4:15 that afternoon. I arrived for the appt at 4:05. My truck was not pulled onto the lift until after 4:30. Why make appointments when you don’t stick to the schedule and do not have any opened lifts? After about a half an hour later a gentleman came to me and said the “complimentary” alignment check was completed and I have all kinds of issues ( suspension, towing alignment, regular alignment, shocks, oil change) didn’t know there were separate alignments ~ one towing and one regular but worse then that they couldn’t find the tires I ordered. He also said there was no rebate on the tires I wanted which was not true and the total was more then what the website total was when I was searching for tires.He then explained to me how he thinks he has an employee stealing from him. I really don’t care, I ordered tires they were not there I wasted an hour of my life for horrible service. Will never go back to NTB and will share this story with everyone I know.
first off the link on the contact us is not working. my wife went to NTB on monday 9-22-2014 at the Marion Ohio location and dealt with David. she has had lots of road noise and hopping out of the tires and david took her car for a drive and looked to over and he said that sure enough it is the tires, but he tells her that it is not the tires fault it is our fault for not rotating them. I worked 4 years as the manager at the Walmart tire and lube right next to this NTB, I rotate my tires at my house every oil change, I work at a parts store and send customers to NTB to get there cars worked on, when I worked at walmart I sent all my customers to NTB to get Alignments and other work done that we did not do. and sense i left walmart i have bought all mt tires from NTB, but as of now that is about all to change,
after my wife told them that it was not the tires fault it was ours for not rotating them she told him i do it every time i do the oil changes, he said he have been in this line of work for years and he can tell that them tires have never been rotated and with out any doXXXXentation they are out of warranty. the wife has him call me at work and then he came up with a $23 credit on the tires, so 15 months ago i bought $500 worth of tires for this car and all i get is a $23 credit ? so he tells me that out the door it would be $123 for the 2 worst tires being replaced. i ask him if he can cut me a deal if it needs an alignment like they did last time do to the fact NTB is $89 and everywhere else i can get it done for $50 he said yeah if it needs it he can do it for $50. he end up charging $59.99 for alignment and my out the door price ended up $194.28 and he told my wife the alignment in the back was way off and handed her the paper and said (you wont understand this but your husband will) is this the professional way to talk to you customers?
well i looked at the print out and they did not hardly change anything. Example camber initial -0.85 spec -1.50 0.33 final -0.81 toe initial 0.17 spec 0,04 0.16 final 0.09 the car was within spec as it was so why charge $59.99? and david told her that she is driving a honda so she needs to have an alignment done every 3,000 miles. since when? then when they were done they never called my wife to let her know it was done so she was just walking around all the stores in the area killing time and got tired of waiting and went back and was told oh yeah it has been done for awhile.
so for this one car i have put out $700 in 15 months in the tires, i have bought tires for my other honda as well witch are in need of replacing again, and my 1 ton ford is in need of $1000+ in tires and as it stands now i will be shopping around because i am not going to send my wife somewhere she gets talked down to, called a liar, and taken advantage of. and i am not going to send my customers to a place where this can happen as well.
oh and the original tires i put on this car are discontinued so now we have 2 different tires on the car .
Also I had a chance to drive the wife’s car yesterday and it pulls to the right. No mater what road I drive on.
I purchased a 3 year alignment plan 2 years ago an it’s running out and I brought my car to a NTB in DE on kirkwood highway and they pulled my car in and 20 mins it was done. I had just installed a camber kit in the rear to fix a previous camber problem. They pulled it back in and said they said the needed a special tool which is false because I fully read up on the camber kit. Now I left and took my car to another NTB in tallyville on 202 DE. They 1. Quoted me a hour. The car was pulled in 45 mins later. The technician didn’t want to do the alignment because he thought he had to remove the tire which I don’t see as a problem since they remove wheels all day. Then a hour and a half later they come out and try to charge me labor even though I have free alignments and its not in the rules I can’t have aftermarket camber adjustments. The labor charge was just a ploy to get me to leave.
Hi, I was told by the manager of one of your branches at Beltsville, MD that
he is not allowed by company policy to take the car for test drive in the beltway
even the diagnostics warrant to do so. Could you pl
Confirm. I am going to follow up with the CEO and COO as well.
** This shop changed two of my tires (Lexus LX 470)
about 2 months plus before. Right from that time it was making a lot of
Unacceptable level of noise when car is driven at 55 mph and above.
The manager told they are not allowed to drive
55 mph in the beltway to diagnose/confirm the problem.
Thanks in advance for your attention in this matter.
Kind regards,
Mohammed Sikder
NTB shop
Griffin Cullison, Assistant Manager
5640 Sunnyvale Ave
Beltsville, MD 20705
I tried purchasing rims for my 86 customized 300zx from your NTB located on Plano Parkway in Dallas. They didn’t even know how to order them even though they were advertised on you wall!! This has been an utter disaster, 4 months of lies and wasted time. It’s a ridiculous story and a little long so I’ll try to hit most of the highlights. Keep in mind I called the district manager’s number but he has not had the decency to call me back after several tries. I need to speak to someone in authority immediately regarding this before I call AMX and dispute the whole charge. Anyways I ordered your rims, 30 days go by, where are my rims? I was lied to and told the manager said I cancelled them. Told them to reorder, 30 more days go by, now they told me they were discontinued and no one bothered to tell me. One of your guys spent the day sending me picks of other peoples rims. I picked a pair, they ordered them, finally got them in, now they said I needed 3 new tires and a set of lug nuts that I wasn’t informed about when I initially had the look at the tire that were on it. They put tires on the car but put smaller tires then I came in with without my permission thinking I wouldn’t notice. I’ve had this car for 20 years…I did. They had to order the size I came in with at no extra cost to me, waited again. Finally they came in they put the on the car now they were scrapping!! I asked how they would fix it and he was like “why should we pay for the spacers?” WHAT!!!! Joe had told me because of the previous dozen screw ups, they would order spacers at no charge, no one ordered any and obviously didn’t tell this idiot. Sorry I called him an idiot but what he did next proves it, I watched in horror as he tried to beat a pair of spacers he found lying around the shop to try to make them fit my car!!! This is a customized 1986 300zx! I had to be there 1.5 hours that time and 3.5 the first time only to end up with a jacked up looking set of rims on small tires. Then he had the nerve to come tell me they were putting the smaller unauthorized tires back on my car and said to me….”we can’t keep doing this” I was like WHAT!!!! this was all your fault to begin with!!!! So they put the smaller tires on my car and are finally ordering the spacers (which I have since found out will make my car unsafe and possibly mess up my bearings, being a tire place they should have told me this to begin with). I want my hours paid for since now I have rims with smaller tires that I didn’t approve, and someone will do something about this situation. I can either keep the rims with the smaller tires for the 450 I was originally quoted or bring my rims back and since you took my tires, you would owe me the new bigger ones at no cost and you can refund my full purchase of over 800. Someone needs to call me as I was charged over 800 for something I was told would only be 450 so that’s another bees nest! I’m also contemplating contacting the Better Business Bureau but I hope this is a one time incident and not your normal business practice.
I just wanted to update, that the corporate office called my home, and resolved my complaint.
It was only fair that I post the fact it was handled, and resolved by their corporate office.
Thank you.
Just an FYI….I also filed a complaint with the Better Business Bureau office about this matter.
NTB Corporate,
I am EXTREMELY unhappy with the falshoods promoted by your company.
My wife and I went to the Whitehall, Pa. store on Macarthur Road on 9/01/14 (yesterday).
We were given a promotional sale of “buy 2 tires, get 2 tires free”…which was a complete lie.
I TRULY feel like we were TOTALLY SCAMMED on this false promotional sale.
The price of the individual tires pruchased was 98.99 per your recipt. (we purchased all 4 tires)
We were then charged 124.99 for a one year whell alignment which we were told we HAD to pruchase or we could not have the “sale” on your tires.
We ALSO were charged for a ROAD HAZARD warranty (59.20) which we were NOT asked about at all, and DID NOT agree to purchase.
ON TOP of all that…there was a charge of 67.96 for tire installation…which was SUPPOSEDLY covered under the wheel alignment program.
SO for the 4 tires, priced at UNDER 100 dollars each (98.99), and installation, and alignment….there was a TOTAL BILL of 541.24.
With my math skills, 4 tires at 98.99 each, and a 124.99 alignment package, and an installation fee (67.96) that was supposedly covered under the alignment package (a blatant lie)…THAT total comes to 588.91….and my bill was 541.24
There was NO discount for the 2 tires, as I paid almost the entire FULL PRICE for everything….and the “SUPPOSED” discount was listed in extra fees and a road hazard warranty that WE DID NOT AGREE TO PURCHASE, and was NEVER mentioned to us at ALL during our visit.
We WERE NOT TOLD about most of these “EXTRA” charges, until it appeared on our bill at the time to PAY.
I personally DO NOT appreciate being lied too, tied up into false promotions and false advertising, and being scammed by a saleperson that was not even present at the time we recieved our bill of sale.
We were told by another random person who we had not seen the whole day….that “he only worked here”…and when I questioned him about the bill his answer was “that is how corporate does it”.
When I said to him “so it is basically a scam promotion” his answer was “yes it is”….
IF THIS is your business practice, it is completely REPREHENSIBLE.
I paid the bill, because I am an upstanding person….BUT….I am an upstanding person with a LARGE social media presence on Facebook & Google, and I know VERY WELL how to use social media to my advantage.
I WILL be blogging and posting about this to everyone I know, and everyone I can possible reach out too on the internet, as I feel my wife and I have been completely scammed.
It would behoove you, and be smart business, to do something to rectify this situation.
I would finish this email with “thank you”…but a thank you is NOT warranted by any stretch of this transaction.
ON 08/19/2014, I WENT TO NTB IN BIRMINGHAM AL ON OLD GADSDEN RD. THERE WERE 2 DONLOP ON THE FRONT OF MY CAR THE NTB INSTALLED IN 2013. I ASKED THEM TO PUT THOSE 2 TIRES ON THE REAR OF THE CAR AND PUT 2 NEW DINLOPS ON THE FRONT. THE TECH REPLACED THE 2 FRONT TIRES AND DID NOT TOUCH THE REAR TIRES. I TOLD THEM AND THE PUT THE 2 OLD DONLOPS ON THE REAR. THAT WAS OK WITH ME, SO I LEFT. THE NEXT DAI I DISCOVERED THAT THE TIRES HAD NOT BEEN BALANCED. I TOOK THE CAR BACK ON THE 21st, AND THEY BALANCED THEM. I WENT HOME AND THAT WEEKEND I DISCOVERED THAT 1 NEW TIRE WAS ON THE FRONT AND 1 WAS ON THE REAR. THAT MONDAY, THE 25th I TOOK IT BACK AND WAS TOLD THAT THEY COULD NOT PUT THE NEW TIRES ON THE FRONT AND THE WOULD NOT PUT THEM ON THE FRONT. THE NEXT DAY I WENT THERE AGAIN AND THE REFUSED TO PUT THEM ON THE FRONT. I SPENT OVER $300.00 AND COULD NOT HAV THE TIRES PUT WHERE I WANTED THEM. I WENT TO A NISSAN DEALER AND WAS TOLD THAT THEY PREFER THE NEW TIRES ON THE FRONT BECAUSE THATS WHERE ALL OF THE PULLING AND HANDLING IS. THE ONLY PLACE I HAVE BOUGHT A TIRE FOR YEARS IS NTB, BUT IF I CANNOT GET TIRES PUT WHERE I REQUESTED, I GUESS I’LL HAVE TO FIND ANOTHER TIRE DEALER. I HAVENT DONE IT YET BUT I AM GOING TO HAVE THOSE NEW TIRES ROTATED TO THE FRONT WITHIN THE NEXT WEEK OR SO. ALSO, IF NEW TIRES CANNOT E PUT ON THE FRONT, IT SHOULD BE TOLD TO THE BUYER BEFORE THE TIRES ARE BOUGHT. YOU CAN LOOK BACK AT MY RECORD WITH NTB AND SEE THAT I HAVE SPENT A LOT OF MONEY THERE. NO MORE UNLESS MY REQUEST IS HONORED. ROBERT TOYER
I had my oil change at NTB in Plano, Texas on Plano Parkway Blvd.
I have a 2013 F150 and the skid plate was not attached correctly. It actually fell off after I had made a call for road assistance. The holes in the skid plate were torn were the fasteners attach. The store manager promise to call me and have the skid plate reinstalled. I asked him what do you plan to do about the torn portion he did not answer. I informed him this skid plate really needs to be replaced. He refused and I still haven heard from him. I am not driving this vehicle do to the fact if something gets damage under the carriage I am confident Ford would not honor my warranty. I guess he is going to be surprised to be dealing with my attorney after this Labor Day Weekend. And I am going to ask compensation for the time I am not using my vehicle.
Approximately 4 days after I bought 2 tires at this NTB location, they had their buy 2 get 2 free sale. You have to buy a couple of maintenance packages to get the deal (I’ve done it before), but it would save me about $165 just the same. So I called NTB upset that they did not tell me that sale was coming when I had just been there buying two tires. The manager was who I dealt with and he remembered my being there. He seemed sympathetic, apologized and said he would honor the deal by crediting my NTB card for my original purchase and give me the deal if I came before the end of the month. It was Friday, June 27 when I called. I couldn’t do it that weekend because I was going to have to wait until payday. My NTB card would not have had quite enough to cover the entire transaction. So that meant Monday the June 30 (payday) was my only option so I could pay the extra $100 or so that I would need with my debit card. We made the appt and I was happy.
I went up there on Monday, and guess what? NOW the manager tells me the only thing he can do is bill me for 4 tires, giving me “two free”, and in order to do that, the extra maintenance packages would have to be added on as well. It sounded good at first, but I wasn’t doing the math right. Lo and behold when he showed me the cost, it was about $165 more than what it should have been had I gotten the buy 2 get 2 free sale. So I start thinking about this and… wait a minute, I already BOUGHT 2 tires. So you’re going to bill me for two MORE tires PLUS the extra maintenance packages? How again am I saving money on this deal??? When I asked him about the math, he started getting snippy with me saying that’s all he could do and how he was putting his job in jeopardy. By what, charging me full price for 4 tires AND having me buy the maintenance packages, which I know have a huge profit margin? (To aggravate the issue further, I had severely sprained my ankle the night before my NTB appt, so I was on crutches and it hurt to even drive my car up there.)
I called another NTB to see if they would honor the deal, they were just clueless in general. So I called corporate and started to file a complaint. Then I cancelled the complaint when they said they were going to have to get that same manager who got snippy with me on the phone to debate the issue all over again! No thank you! I was not interested in getting into a he said/she said debate with same rude, dishonest manager again. He would probably deny even saying he would credit my NTB card at all and who do you think they’re going to believe??
To add insult to injury, when I originally made my appt for my first 2 tires, the appointment was for 2, $139 ea tires. I looked at my invoice later, and I was given $159 tires!!!! Granted, they’re probably better tires, AND I should have paid closer attention. But you can’t just switch the order on your customer without telling them and hope they don’t notice. He DID show me the cost on his computer monitor before they did the work. I remember the total being more than anticipated, but I was only looking at the total and it didn’t register that I was paying $40 more for the tires. I thought it was taxes or something. My fault for not paying more attention, but I shouldn’t have to scrutinize the costs if they would honor their original quotes.
Don’t say one thing just to get me in the store and do another (this goes for both of my visits). NTB has lost my business forever. Note that the Firestone at MacArthur and Walnut Hill is crazy honest. I will tell them to do this or that to my car “if it needs it” and nine times out of ten, they say I don’t need it! I don’t know of ANY car shop that does that – especially when their customer is female (as I am). I would have gone to them for tires originally, but was tight on funds and didn’t have enough credit on my Firestone card.
I’ve had good luck with this location of NTB in the past. They used to work with their customers, notify them of upcoming sales, and treat them respectfully. I guess it’s under new management or now that the other Irving location has closed, they feel they have a monopoly on all of the Irving business and can now be rude and dishonest with their customers. All I did was ask if they would honor the special. They said they would, then changed their tune when they got in the store. I did not buy the tires. They should have just told me on the phone, “sorry – you missed the sale.” But nope, they went the extra mile by lying to me to get me in hoping I would buckle and just pay anyway since I’m there.
It’s worth noting that if you go to this location of NTB, they will tell you that your wait will be about half of what it actually will be. This has been a consistent issue throughout the many years I had been going to that store.I guess it’s yet another dishonest tactic to get business. The Firestone location I mentioned is always within 15 minutes of their time estimate.
It looks like the BAYTOWN, TX location on Garth Rd just screwed us again. There is a manager that works that there REPEATEDLY deprioritizes us relative to other customers. This is the third, and FINAL, time that we will be taking our business to NTB, and, subsequent to this email, we will be contacting corporate by phone as well as the Better Business Bureau to handle these matters further.
Each time that we go in for oil changes or battery service, we are told to wait patiently while the manager either takes personal calls on the phone or takes his time handling personal business.
Then, we watch several other customers come in after us for the SAME service, and immediately get attention, service, checkout, and are sent on their way. The interesting thing about it is that, while we don’t have this kind of problem with ANY other business, this particular gentleman has been overheard giving RACIST comments against Caucasians. This gives us reason to believe that that is exactly why we are getting differential treatment.
Regardless, for the last two oil changes, we received service after the fact, but it took 2 hours, and we had 4 other customers come in AFTER us and get served. We are always pleasant with him, even when we are in a rush, but we mentioned that we were in a hurry and checked up when time began to pass an hour. Nonetheless, each visit took about 2 hours…for an OIL change.
Today, we went in for a battery replacement (dead battery, we had to use a jump-start kit to get to the office), and we were, once again, deprioritized for an hour an a half while other customers were coming in and getting serviced. Having a baby with us, we ended up having to jump-start and leave that location to see out a battery from O’Reilly’s Auto Parts and install it ourselves.
It makes no sense to have to have THAT much of our WORKDAY compromised due to neglect from management at that location. And the biggest problem is that the manager there has been there for over three years. None of our complaints go through.
Regardless of whether or not this is a personal issue that he has against us prejudicially, it should not affect how he services us as a customer, especially since we have always been pleasant, tolerant, and patient with him.
I HIGHLY recommend that you replace management at the BAYTOWN, TX store…because my wife and I plan on seeking action at the BBB and other authorities until this is resolved.
I have been an NTB customer for years at the Douglasville Georgia location (store 636) . I’ve bought 3 sets of tires, had work done and I have even brought family members. I’ve brought my mother, Janie Glover to have work done and even my father, Paul Kendrick. I’ve dealt with several employees at NTB and have had wonderful experiences; Eric in the garage at the Douglasville location and Ronnie inside the store, have been very professional. Unfortunately I cannot say the same thing for Brittany the store manager. She is absolutely unfit to be a manager. She (Brittany) is horrible and in my opinion she lacks the necessary communication and customer service skills to be in management. She is rude, disrespectful and the manner in which she talks to customers gives you the impression that she thinks that she is doing me a favor by accepting my money and selling me tires and service.
In September of 2013 I purchased a 1 year alignment service plan for my 2003 GMC Yukon XL. I was told that I needed my pitman and idler arm replaced before they (NTB) could complete my alignment. I had the work done at my dealership and returned to NTB a few days later and I had the alignment done.
On two separate occasions after that my wife or myself have made attempts to come back and have my truck aligned. We were told each time that I needed front end work before they could do my alignment, The third time, June 24th 2014 I came to have an alignment done again and I was told I needed a pitman arm and idler am. I was livid. I knew that this work had just been done. I began to grow suspicious, wondering if this is was the plan; to never allow me to use my 1 year plan or sell me parts that I didn’t need. I watched the first technician look at my truck and then go get another technician and before the other technician even got near my truck or under my truck, he began telling me he couldn’t do the alignment and that I needed a pitman arm and an idler arm. I explained to him those parts were new and I just had the work done. The technician replied “I know, these parts go out like that sometimes, we’ve got a Ford expedition right here that has the same problem and it has new parts too”.
I didn’t argue with him, I chose to express my concerns to Ronnie, the employee inside, who also informed me that NTB couldn’t do the work because of what the technician had supposedly discovered. I told him the same thing I told the technician, Ronnie was polite but advised me that he was unable to do the work. He told me to take it back to the shop that did the work on my idler and pitman arm and get it looked at again. He told me to let him know what the outcome was because he needed to know if (we) NTB were wrong. I expressed concerns about the integrity of his shop and I left to go get a second and third opinion.
I took the car to two different shops, the last of which being the Chevrolet dealer. I explained to them that I needed an alignment, but I was told that I needed to have my idler and pitman arm replaced before my front end alignment could be done. I was given two options; I could pay $79 for a diagnostic or pay $49 for a front end alignment. I chose to get an alignment done because the service rep. advised me that if I opted for the alignment, they would check the front end anyway and if they discovered any issues with my front end parts while performing the alignment they wouldn’t complete the alignment and there would be no charge. Unless I had work done. To my delight, but not my surprise, the Chevrolet dealer completed my alignment and they advised me that I did not need an idler or pitman. The other shop that I went to prior to the Chevrolet dealer advised me of the same thing.
I called NTB and advised Ronnie of what had taken place and advised him that according to my Chevrolet dealership my parts were not bad. We spoke of a refund and several other options. Ronnie asked if I could bring my vehicle back at my convenience so he could have another NTB technician take a look at it.. I Agreed. I showed up the next day and Ronnie had another technician look at it. His findings were identical to the Chevrolet dealership.. My parts were fine. There was no play, there was no worn parts.
Ronnie and I went inside and I asked if I could have a refund, he agreed. I asked if I could be refunded the total amount of my 1 year alignment plan from NTB, he advised me that he was under the impression that we were refunding the $49.99 that I paid the Chevrolet dealership. I said Ok, but unfortunately system issues prevented Ronnie from refunding the transaction that day. In fact the “new” system didn’t have any of my history; nevertheless Ronnie explained that this would probably have to go through corporate and could take 6 to 8 weeks. I said ok and left.
After going home and thinking about what had taken place and discussing things with my wife, friends and family. I was able to reflect on my overall experience with NTB. I, along with my family and friends, had come to the conclusion that a culture of deception existed at the Douglasville NTB. Not with all employees, but certainly the two technicians that looked at my truck. I feel that Brittany, the store manager is also very deceptive. She is known to grossly exaggerate things with hopes of scaring people into getting work done.
The next morning 6-26-2013, I called NTB to tell Ronnie that I would rather have a full refund of $124.99 instead of the $49.99 that I paid 2 days prior at the Chevrolet dealer. I wanted a full refund because of a few reasons; the first one being, It was going to take 6-8 weeks for me to get my $50. The other and most important was the fact that I was only able to utilize my 1 year alignment plan once because of the deceptive ways of NTB employees.
When I called the location I was advised by Brittany that Ronnie was not in. I told her who I was and asked if Ronnie had briefed her on what was going on. Brittany said she was aware of the situation but needed to review everything. I went on to tell her that I would like a full refund for my 1 year plan because of all the trouble I had, Brittany advised me that if I had more than 1 alignment done, a refund wouldn’t be an option. I advised her that was fine because I was only allowed one alignment anyway. She said she had customers and needed to call me back.
When Brittany called me back she said that she had my refund “of $50 ready”. I reminded her that I wanted a full refund for my 1 year plan and I reminded her what she said about if I had no more than one alignment, this was the only way a refund was possible. Britany became hostile telling me that she had me recorded on tape saying that all I wanted was $50 and she began telling me that the alignment was done and that it was their responsibility to tell me if I had bad parts. I tried explaining to Brittany that they had been lying about my bad parts and work that I needed done and her own technician confirmed this. I also advised her that I tried to get my alignment before but I was denied because of “bad front end parts”. Britany said there was no record of that, but in the same breath she said that they switched to a new system, indicating to me that information may have been lost. Brittany went on and on telling me how I could have gone to another NTB location to have work done and how NTB was nationwide. I asked her why should I have to go all over Georgia looking for an NTB when there is one in Douglasville close to my home. I couldn’t believe what I was hearing, especially from a store manager. Britany cut the conversation short by giving me an ultimatum, Either I take the $50 or deal with corporate and I got the impression that if I hung up the $50 refund option would be lost. Britany’s tactics are unethical and brutal. Brittany began asking me what I wanted to do, trying to pressure me to take the $50.00. I asked for her supervisors name and telephone number. She gave me his name (TOM WOODROW) but told me she couldn’t give me his contact info. She asked me again what I wanted to do. It was like Brittany was trying to interrogate me or cross examine me and I couldn’t understand why, her own technician confirmed everything that I was saying and I know that if she was a customer and was lied to she would want her money back. Things got so bad that I basically had to tell her “look, I want the refund, but I want to speak to a supervisor first so just hold on”. Brittany said she would have him (TOM WOODROW) call me. I said ok and hung up.
I immediately called the telephone on the NTB website for complaints (800-423-5464). I began explaining my situation and within 7-10 minutes Brittany called me back. I informed the NTB rep. on the phone that the Douglasville NTB location was calling me. I asked her to hold so I could speak with the Douglasville store. When I answered the call, Brittany says with the nastiest attitude ‘ I spoke with my manager and he said I could give you a refund BUT you will no longer have a warranty and we (NTB) will no longer work on your vehicle.” I began thinking who cares, I never really had a warranty to begin with because I could never get work done. I agreed to not having a warranty on my vehicle anymore in exchange for my full refund. I hung up with Brittany and finished my call with the NTB phone rep.
As of now, I have not received a call From Brittany’s supervisor. I have not received an apology from Brittany for her unprofessional, rude, disrespectful and unethical behavior. What bothers me is that I have two other vehicles that have brand new tires on them that I may not be able to get work done on or I will have to drive an hour or more to get service on my tires. As an NTB customer, and as a store manager myself, I feel that at the very minimum Brittany needs some type of sensitivity training and several managerial classes. Every time I deal with her, she is rude or just isn’t pleasant. It is hard for me to believe that these practices of being rude and disrespectful and to an extent “manager bullying” is what NTB has allowed as the face of this store.
I generally go out of my way to make sure that I am pleasant to people in a service position because I do understand that the job can be challenging sometimes BUT BRITTANY’S behavior was totally uncalled for, Telling me she had me recorded with hopes of shutting me up or making me take the $50 refund or just doing what she wanted me to do has really made me feel uneasy and unwelcomed in a store that I pay money. I know people that have been terminated (FIRED) for less.
Thank You
Did you ever find out who was in charge in the main office. I have a complaint but i am letting my attorney take care of the situation. We are having a hard time getting Erik Olsen address, so we can addres our concerns with him.
Lawrenceville, GA location…was given a price over the phone in the early afternoon. Got home from work, then drove 20min there to have the work done. The price then jumped up 35%!!! Woman there that claimed to be a “manager” didn’t care what she told me earlier on the phone even though I told her EXACTLY what I was coming in for. This is a bait and switch repair facility that you should stay away from!!! No integrity and unable to stand behind their word. GO ELSEWHERE!!
My complaint is about the bait and switch program with these gift card programs i brought my daughters car in for repairs sent in forms for 50.00 gift card back in feb i also than brought my sons car in for tires both jobs add over 500.00 each sent in forms only recieved one card with someone elses nameon it sent it back wrote stateing this fact never recieved any respondence back called card company said they never new of program called anther number for ntb they told me that the bank handle this whats the problem no complaints on work proformed at shop great job in fox valley mall would like some help with this matter will be taking my business else if i dont get assistance with matter bob hckXXXXX@yahoo.com
Just wanted to share my ongoing nightmare with the rest of the community. Ordered 4 new tires 4-12-14, went in the following Saturday to have them installed. I was told that a wheel lock on the right front was broken and that they have no way to remove it, tried to send me 5 miles down the road to an auto body shop on a tire with cord showing (I had parked it for 2 weeks prior trying to find odd size tire requirements for the mustang), pay them to remove the lock, and drive back on the bad tire. Meanwhile the start replacing the other 3. Twice, I had to tell the tech that they were mounted backwards (directional tread)…it’s even stamped on the side with an arrow. Told them I wasn’t driving the car any further on the bad tire, they were more concerned about scratching the paint on the rim than my safety apparently. I gave the go ahead and they did get the lock removed…and did scratch the rim, fine I was ok with that, better than driving on a shredded tire. I finally get out of there for a grand, stop for new lugnuts to replace the now missing wheel locks, get home and find that all 4 rims are gouged beyond repair from clamps on tire mounting machine (clamps have 4 ‘legs’) all damage was 90* apart on every rim. Call back, drive down there………..they’re going to send them off to ‘buff’ it out. No way you’re buffing those out, metal shavings sticking up out of the gouges.
Anyway, they decide to replace rims. Ordered them, a week goes by, call several times. Get attitude for checking in. Finally start dealing with store manager, their card was declined by the company that sells the rims and no one had ever followed up.
Another week goes by, several calls later, it was decided it has to go through their claims dept. to be processed. After a few days it is decided that they will cut me a check for the rims. Week later, supposedly ‘check is in the mail’ and want me to call back if I haven’t received it, called 3 times the following week to let them know I had not received it. Manager said he would follow up, called later in the evening to let me know that the claim had been lost………….and now I’m trying to get ahold of district manager to get this resolved. I’d strongly recommend staying away from any NTB, I know I’ll never be back.
As we can see, NO ONE from this company even attempts to come on here and answer our concerns so I guess how their stores are ran is the example of how the entire company is ran. We need to pull together and ruin their name. Read this link so you know what other companies they own to stay away from.
https://en.wikipedia.org/wiki/TBC_Corporation
Honestly I’m an assistant manager for one in forney Texas and I have never heard of this page. I can tell you that know one from my store or any other store around me knows about all these posts. I was just on here to get the number for payroll when I seen all this. I can tell you my store isn’t like this. I’ve taken so many hits lately helping customers so they will come back to me. Because if I do whatever the customer wants and take care of there problem more than likely I will be a guy they will trust and they will come back and see me and I will make more money. My whole tactic in selling is making the customer trust me. Thank you sir and have a good day.
Their Willow Grove Pa location has one of the most illiterate managers I’ve ever spoke with, he speaks ebonics and walks around in sandals with no socks…What mechanic does that regardless if he’s a manager or not ? I would NEVER use this company again for anything let alone tires. They have to be the most ignorant people I’ve ever met in my life and I know writing this is a waste of time because they don’t care about their customers, just show them the money. I’ll start going to STS for my needs.
I am in the process of buying my mother’s car, a 2002 Honda Civic, which was at my sister’s in Raleigh, NC. I was driving the car from Raleigh to my home in Maryville, TN when I had a flat tire just outside Winston-Salem, NC. When I looked at the tire, I saw that it had completely crumbled, like a piece of toast. Not being familiar with the area, I asked the tow truck driver who came to change my tire where I could get a replacement. He pointed me toward the Merchant’s Tire Center in Clemmons, NC. The men at the tire store advised me that all the tires were rotten, and I decided to replace all 4 tires, as I did not want to be driving up or down the mountains with bad tires.
I felt I was given a pretty good deal on my tires, and went on my merry way. The only thing concerning me at that time was the fact that the car vibrated a good deal at around 60 mph, but it had done that before this flat tire happened. When I got back to Maryville I had my mechanic check out the car and was told 1) I had a bent wheel and 2) I had several tires that were out of round. I ordered a new wheel from the Honda dealer in Alcoa. After it arrived I drove the car to the NTB Tire Center (8088 Kingston Pike) in Knoxville, and gave them the information I had from my mechanic about the out-of-round tires. My intention was for them to install the new wheel and replace the bad tires. They took the car in and checked it. I was told that 1) the wheel was NOT bent and 2) the tires were NOT out of round. After leaving that shop, I experienced the exact same vibration that I had coming back from Raleigh – basically nothing was changed. This was the first afternoon I spent in your Knoxville shop.
I took my car once again to my mechanic, who by the way, has looked after my cars for 4½ years and who I trust implicitly. He removed all the wheels and tires, spun them on his balancing machine, told me once again that there were 2 questionable tires and a third one that was very badly out of round. He installed the new wheel on my car, and I discovered that the vibration was gone (validating his original assessment) but that the wheels bounced as if they were driving over rough pavement. Once again I returned to the NTB store in Knoxville with the written statement from my mechanic. Once again I was told that there were NO tires out of round. In frustration and disappointment, I left the dealership, not knowing who to believe or what to do. I believe the personnel in the shop deliberately misunderstood me. Not only that, the managerial people questioned the ability of my regular mechanic, made the ridiculous statement that “all tires are out of round” when they come from of the manufacturer and tried to blame my problem on faulty struts. They took me back into the shop and showed me spots where there were supposedly oil leaks coming from the struts as if that was the cause of the bouncing. If that had truly been the case, the car would have acted that way driving on rotten tires even before I replaced them.
Needless to say, my car still drove as if there were things bouncing under my wheels. I contacted customer service for the company and filed a complaint. That same day, I received a call from Bryan Bennette, Manager at the NTB in Knoxville. I made an appointment to see him on Wednesday, April 16. This was my third visit to this shop and so far nothing had been done but a lot of talk and denial. I told Bryan I wanted three of the tires replaced. His response was shock. During my hour-long visit, I was subjected to the same techniques of deliberate misunderstanding, questioning of my mechanic’s abilities, denial that there was anything wrong with the way the car drove. I was again taken into the shop and showed places oil was “gushing” (Bryan’s word) out from the struts. The oil was dry and looked like normal oil drip, it was definitely not “gushing” as stated. Bryan finally deigned to replace two tires, “for customer satisfaction.” In point of fact, one of the tires he replaced was not one I had requested to be replaced. I assume this was more to satisfy his responsibility to the corporate bosses than for my satisfaction.
I still have a very uneven ride in my car. It’s better, at least the steering does not pull to the side as it did before, but it’s like driving over marbles.
In summary, I am requesting the back two tires on my car to be replaced. While I appreciate the fact that that shop in Clemmons, NC was available and willing to help me complete my trip home to Maryville, and I appreciate the fact that the gentlemen in Knoxville were willing to at least check out the situation, I do not appreciate the gross lack of customer service evident in the behavior of your managerial staff and the flat refusal to do what I asked or what my mechanic recommended.
I just wanted to say that the 2746 Milwaukee Rd Beloit WI 53511 location has my appreciation. I came in there minutes before closing on a Saturday March 8th 2014. My 08 Denali had bad front end bearing that went bad. and caused major damage to the front passenger hub axle etc. I was convinced that I would need to leave it there and go home because it wouldnt get fixed on a Saturday night. That was 7pm. They were able to locate all the parts and started working on it. They replaced the whole hub/axle assembly and calipers on both sides. A pretty “major’ job. I was back on the road before 10pm. REMARKABLE!!!! is all I can say. I wish I had those techs working for me. They are as far as Im concerned, incredible people!!!!
Whatever you pay them isnt enough and hopefully this gets to the right people and they know that!!!!
Too bad all the stores aren’t like yours
U call corp office and no one ever calls back with the info u need all they do is give u oh we had the wrong info sorry ya ok
Worst service ever anyone work in office ?
Never again will I use NTB again. Went in for oil change, ended up needing back breaks which I did and acknowlege that. Also I have been hearing a funny noise and asked them to check it out. They called me saying my oil pan bolts have been stripped and I needed to pay to replace that. I told them it had to have been NTB since they are the only ones that has ever changed my oil. They kept handing the phone to a man who did not speak english and had no idea what I was saying. Finally another man got on the phone, I told him to pull up in their computer system that i was there a few months ago and that they are the ones who did the oil change. He said they would pay for them.When he called I asked have they found out what that noise was, he said not yet but they are on a test drive. Later I called them and he had no idea why they said it was on a test drive since the vehicle cannot be taken off cause of the oil pan. So why would they flat out lie to me the first time? I took my car in at 9AM because i had an appointment, I had my son to pick up from school at 3PM, I had to call and pay for extended care because my car was still at NTB. I called at 3PM and told them not to throw the bolts away that I wanted to see them myself. Finally at 4:30PM they called back and go “Your cars ready, bye” and hung up very rudely. I was the one that was incovienced. Came out $267.75 and had to deal with rude people that lied. My uncle who works on cars looked at the “Stripped” bolts and they were not stripped at all. When we asked the guy what was going on he stuttered and goes “Oh i think its the inside thats stripped”. Funny thing is that the same thinghappened to my grandmother when she took her brand new dodge durango in for an oil change and they tired to tell her that her bolts were stripped. What kind of scam are they running? Are they telling people they need bolts just so they can pay for them and not really changing them out? I have never been so upset with a company ever.
NTB
7474 South Sam Houston Pkwy W, Houston, TX 77085
(713) 728-4200
I brought my 2006 Dodge Charger to NTB on 3550 Peachtree Industrial, Duluth, GA 30096 for service that was recommended a couple of months back by the manager.
I spent $1,300 that day with NTB getting all the recommended repairs done. Two days later 3-1-14, I experienced a car shut down due to the ETC and traction control lights coming on. I took my car back the next day to NTB on 3-2-14 and they were very helpful and cleaned the throttle for me but unfortunately that didn’t help the situation because it continued to happen.
I brought the car back again to NTB early that morning on 3-3-2014, and after further investigation by another technician then I was told it was the upper intake that was broken and needed to be replaced. At this point my husband and I are puzzled because before I brought the car in the upper intake was fine but after they did the recommended repairs, mainly the Tune Up ,spark plugs replacements which requires them to remove the upper intake, all of a sudden it’s broken and it’s a problem thats going to cost me according to The manager, an additional $1780.00. The manager was kind enough to check around for a cheaper price but that’s a price I’m not willing to pay regardless of what it is.
I’m clearly stating that knowingly or unknowingly, I believe NTB damaged my upper intake while trying to get to the sparks plugs to do my tune up. I took my car to the dealership for a second opinion and they agreed that NTB caused my car failure and tried to cover it up by trying to glue it back together. So now that’s an additional $485 I had to pay ;-(
After a very less than satisfying tire purchase from NTB in Saint Clairsville Ohio I talked to the customer relations line and almost a week later received a phone call from the district manager. Don was rude,abrasive and called me ridiculous on several occasions. When I asked for his managers number he stated I was dealing with him or no one at all. Then said goodbye and hung up on me.
This company is a joke!!!!
I live in the Dallas, Texas area in a suburb called Richardson. The NTB I have frequented for sometime is #721 on Arapaho Road and near Plano Road. No more!!
My story is too long to expound. In short,they damaged my oil pan to the extent that the oil could not be changed. They also broke off a wheel stem so that only four stems remained to secure the tire. It was only my persistence for repair requests that I was subsequently forwarded to their insurance company to rectify the problems at NTB created!!
The manager was rude and when I called the customer service department to lodge a complaint but a return call by someone in authority was never returned.
Again, what a joke !!!
LOOK ELSEWHERE FOR YOUR AUTO NEEDS !!!
PLEASE DO NOT USE THIS COMPANY. Dont bother calling corporate. ..I’ve been on hold for 30 minutes. ..the worst customer service that I have ever experienced. I work in customer service and shocked how they treat customers.
I’ve one of the worst experiences ever with your company.
I went in for a simple oil change in ntb of canton ga. I WAS a returning customer. The oil change got done and I drove home. A couple hours later, my girlfriend I start to leave to go to dinner and my car made an awful racket and the oil light came on. I checked the oil and it was bone dry. The oil plug was not there. I had it towed back to ntb for them to take care of it. They put new oil in it and put an oil plug in. I drove off to my girlfriends work and we were about to leave and the car started making a noise again. My girlfriends father has been a mechanic for multiple dealerships and he said it was the rods and the engine was shot. I take it back to ntb to tell them they need to cover a rental car and replace the engine. When I went to the enterprise where I got the rental car, the company credit card was declined 3 times and I didn’t get a rental car for about 5 days. They had they’re insurance company come and appraise the cost of an engine replacement and you’re company won’t do it. Jeff stern of segdwick insurance that was handling it has been sooo rude and raised his voice with me. I’ve been in the dark and had barely anyone contact me and tell me anything. I called corporate office to please talk to someone and no one has called back. This had been going on for weeks. I have not signed the release form because the rental car is apparently going to be my responsibility when the car hasn’t even been fixed yet. It’s been a complete nightmare. I’m going to be in contact with a lawyer and will call the local news station because this has been a horrible experience.
We have had the worst experience with the NTB store at Missouri city Texas on high way 6. Just want to warn all people if you take your vehicle there please remove your belongs before they steal it. My sons tablet was stolen form the van on Tuesday evening 28th January 2014. What hurts the most is my 9 years old son blaming him self for leaving it in the van and wished he took it with him. I have called and email I need some one to respond and iam willing to expose these people so no one else can become a victim again. The manager and his employees denied taking it. Please install cameras to avoid this to happen again. Although my case has been reported to the police I don’t expect charges since they have no cameras to prove all the activity that took place. Iam so mad and disappointed. This is unfortunate and if it happened to us it can happen to you. I will not stop until my son get his game back and your policies should change and warn customers about possible theft from these mechanics.
After reading the many complaints about service in your stores I am so glad I quit working for this company when it was still National Tire Wholesale. At least 95 percent of the time we did a good job and company policy was the customer was right. We gave away a lot of service and tires whe a customer was unhappy.
I came to the Milton, GA location because it is close toy house. Made an appointment Friday morning for Monday morning first thing at 730and stated to the person I made the appoinent with to make sure they have the oil filter there. When I got here today about 20 minutes after I are vows the manager stated he does not have the oil filter and it will add just 30 minutes to my wait time. An hour in a half later he comes into the Customer waiting area and says it should be here in 20 minutes or so. I have been here for almost 2 hours for an oil change and still not completed!!!! Horrible customer service.
Hi, just wanted to recognize a team member going above and beyond their duties. Today I went to get a battery and I was very impressed with the customer service I received at the Savage location on Egan dr. My invoice #74569575. The girl at the counter was very pleasant and thorough in her explanations. My battery was expensive and she tried to help me ease the pain by explaining the rebate. Where she impressed me was that when my car ess done, not only did she fill out the rebate but addressed the envelope and sealed it so it was ready to go. My favorite part is that she even filed out my return address on the envelope. She must have known that I would have never sent that rebate in. Great attention to detail, great awareness of customer needs. Thanks so much.
I took my car to NTB at: 15655 Manchester Rd, Ellisville, MO 63011 on 1/4/2014 for 4 new tires. I dropped the car off at about Noon and left it with them. A few hours later, they call me to say that a wheel stud on the LR wheel was spinning in the hub and it would have to be replaced. I had no choice but to agree to this as I needed the car/tires done that day.
Long story short, they installed the wrong sized lug on the wheel. If I was to have a flat on that wheel, I would not be able to change it since my tire tool will not fit the lug nut they put on that wheel. A couple days later, I noticed that my G-Tech Pro Performance Meter was missing from the glove box. I bought that meter over a decade ago specifically for this car and it has ALWAYS been stored in the glovebox. Just to be sure, I searched all over my garage, but it had been stolen from my car while at NTB. However, the thief did not steal the instruction manual, so I still have that…
I called on a Saturday and asked for the store manager. He wasn’t there. I asked the guy when he would be back and he said “I dunno.”. I called back a little later and spoke to someone else who said the manager would be in on Monday. I called other NTB’s in the area trying to get the name and number of their District Manager (DM). I was told that DM’s don’t give out their number to the public (it’s great to know that they don’t want to be bothered with issues like theft and sub-par service work). I asked one of the guys I spoke with to have the DM call me back within an hour and that the matter was urgent. To his credit, he called me back in about 15 – 20 minutes. His name is: Dave Johnson (618) 477-0288.
I explained the wheel issue to him and got: “yeah, yeah, we’ll take care of it.” but received no apology nor time table as to when they ‘would take care of it’. When I mentioned the G-Tech being stolen from my car, he said he wouldn’t do anything until a police report was filed. I said that he might want to look into this and he told me that “no investigation will be done without a police report”.
So, I called Ellisville PD and asked that an office meet at the location, where he took the report and issued a report number. Over the next few days, the Officer and I spoke and he said that the DM said he would interview his employees. If nothing turned up, I would have the option to escalate it. Texts to the DM took hours for a response or I received no response at all.
I requested (more than once) that NTB send me a replacement lug to replace the incorrect one they installed. I have no intention of letting them touch any of my vehicles ever again and told them I would install the lug myself and bill them for my labor costs. I received a replacement on 1/17/2014 and (surprise!) it also was the wrong one. I texted the DM my dis-satisfaction with this and with the way that NTB was handling this in general.
He called me on the evening of 1/17/204 and told me that after interviewing his employees, he doesn’t believe that any of them stole the G-Tech from my car. Wow, that was a surprise (heavy sarcasm). I certainly would have expected the thief to confess his crime to the DM, probably immediately lose his job, and maybe face criminal charges. Instead, ‘Dave’ questioned whether I had any proof of ownership of the G-tech and asked for a sales receipt (like I’m going to hang onto that for 10-15 years). Things went downhill quickly from there with ‘Dave’ continually saying that his guys weren’t thieves. IMO, even if he doesn’t find out who specifically took it, the car and it’s contents were their responsibility while in their care and NTB is responsible for what happens to it.
I have now initiated a dispute/chargeback with my credit card company for both transactions (the tires and the wheel stud were billed separately even though Dave said that that couldn’t have been done without me calling into a ‘call center’ to give them my credit card info (which I didn’t). I guess ol’ Dave doesn’t really know what’s going on in his stores as much as he thinks he does.
Does NTB care enough about it’s customers and public image to correct this? Seemingly not.
We had a very bad experience with your store in Mundelien IL. In fact we may never go back. I would like someone to contact me ASAP or I start posting our experience EVERYWHERE. It’s bull s***! We brought our truck in for tires and strites. ( I don’t no how to spell it) We dropped it off at 7:45am, we were told we would have it back by 12:00. At 1:45pm I called, I was told ” We are finished with one side, we have about an hour or so left and it will be done” My daughter in law took my husband to your location about 3 hours later. It is now 4:00pm. They still were not done. The manager (Koole) continued to tell my husband ” Just a little longer we will be done”. At 7:45PM, my husband finally came home! I want to discuss this with someone ASAP. It’s bull s***. The manager lied so much that the men working in the back, came out and told my husband they were so sorry and he (my husband) needs to report this. We stopped going to midas because of this s***, we will very easly stop going to NTB. We have been customer’s for over 10 years. THERE IS NO CUSTOMER DEDICATION ANYMORE
Not sure if you read these or not but, I had a very unhappy visit at an NTB in Houston, Tx. Specifially on 290 and Hollister. I located an NTB and pulled over due to a screw that was in my tire. My husband is 9 hours away so I was trusting your company could help me out. I go into the store and a man is leabing against the wall behind the computers staring at me. He has no NTB shirt or name tag. He is in all black. Never did he ask can I help you or go away. I ask him if he works at NTB and I tell him I have a nail in my tire. He is so rude and exhails and goes out to my vehicle to get some numbers. This entire time he tells me nothing. All he says is its going to be 19.99 and sign here. I was going to get all the tires replaces and an alignment but I think I will go some where else who appreciates customers.
I PURCHASED FOUR COOPER TIRES AND WAS TOLD I WOULD RECEIVE $30 REBATE PER TIRE BY MAIL WITH IN SIX WEEKS. IT HAS BEEN OVER THREE MONTHS NOW. COULD YOU PLEASE TELL ME WHAT IS GOING ON? THANK YOU IN ADVANCE.
Hello, on November 15th two days after my birthday and three days after i received an oil change from tires plus i called NTB to price tires. I then spoke to Ben Lovelady the assistant manager. I explained that i only needed one tire but Ben told me he could get me 4 tires and a wheel alignment for my BMX X5 year 2003 for $590 out of the door price so i told him i just got off of work and agreed to bring my vehicle and he assured me i was the only person and my wait would be minimal. I brought my vehicle in fifteen minutes later and i signed up with NTB for a credit card and i proceeded to wait in the waiting room. After waiting about one hour and forty five minutes after i already had an appointment and was told there was nobody in front of me, another gentleman by the name of Alan Jenkins the Service Manager came to the waiting room and asked me to follow him to my vehicle. When we arrived to my vehicle Alan then began to tell me that i need brakes , pads , roaders and some type of sensors along with the tires.
Alan scared me by falsifying information in a fashion that i find devious , Alan told me that my brakes, pad and roaders were below the legal limit ; the way that he presented to me was in a way that i was in trouble ; so i thought that legally i had to do it or maybe i would be driving around against the legal limits that i am suppose to have and i did not want to go against the law, i clearly stated ” well if it is against the legal limit i guess i have no choice “. Under pressure i agreed which brought my bill to $1200.00. Then i went back to the waiting room and waited another two hours just for them to tell me they broke some type of axle that makes the breaks work and that i could not drive my vehicle home. I explained that i have to work in the morning and that i have a wife and two kids and that it is inconveniencing them as well. I then had to find a friend to pick me up, i had to pay for gas to get home and back to work in the morning for myself and my wife. When i arrived home after 4 hours of my day gone, i received news that a close family member is in critical condition and to get to the children’s hospital downtown but i could not causing emotional stress on my wife’s behalf and i .
The next day which is today the 16th of November 2013, i spoke to Alan around 8:45 am to cancel the breaks but he told me it was to late , then i asked can someone still pick me up from work to get to the shop to pick up my vehicle as they agreed the previous day and i was told sure. I called two more times to ensure i would have a way to the shop and i was picked up a half hour late , which got me in trouble at work because we are not suppose to stay on property after shift change.
This was the worst experience i have ever had at a mechanic shop, i was inconvenience and over priced because i checked around afterwards and i feel as though they saw me come in and thought that they could get a easy sale off of me by misleading me because they saw that i am young and not experienced in these situations. I just turned 23 , i have a family and i am the only provider, this situation just ruined my kids christmas. Being the company that i thought you were which is reliable and honest and credible i am sure you understand that i could have taken my business somewhere else and also the company i work for uses your service could do the same. I asked for a receipt for the part from BMW but i was told that i could not have it because they did not charge me for it because they broke it. I was curious on seeing the receipt because my conscious was telling me that these guys were up to something when i overheard Alan telling Ben how to write the receipt using some special code or phrase .
I am asking can you compensate me somehow or do something that will change the outcome of this experience. I am looking forward to your response, and justice.
On Tuesday, October 29, 2013, I was in the NTB on Preston in Frisco, TX. I was waiting on my vehicle an the young gentleman at the counter, Aristan Combest, was working like crazy to assist a customer. He made multiple calls attempting to find out how to handle an online order that was not showing in his system. He calmly and politely spoke to the patient customer while attempting to resolve the issue. After several calls, he found someone who talked him through finding the order. Cleared the customers account and she was in her way. He remained calm in a very frustrating situation and handled the matter wonderfully. I told him he handled the situation very well, but I wanted someone above him to know what wonderful customer service he gave.
Sincerely,
Cydnee Suchman
I want to say the same as the above complaintant, Chelsea S. There is not enough space for me to write my “complaint” in this message. It is not about the money but the principle of doing business this way. Do the right thing!
I am certainly going to put my complaint on Facebook for all to see.
It is quite advantageous of either the CEO or COO to contact me ASAP. There is not near enough space to write my “complaint” in this message. Don’t mind the face that I have already given a VERY detailed description to your complaint dept. via phone. I suggest you take the time to read it, and contact me personally. I have no problem taking this to court. It’s not about “the money.” I meerly expect you as a business owner to take responsibility. You will find my contact info along with my complaint left via phone with your “so called complaint department.” Do the right thing!
I had a BF Goodrich tire that was severely out of round.
I called my local NTB, who ordered a replacement and scheduled me an appointment.
I went in and they replaced this tire that was right at ‘half life’ of it’s 60k mileage.
One would think that I’d just have to pay for 1/2 the tire (total tire price is 129.99).
Add to half that price, installation, one time balancing, tire disposal fee, Alabama New Tire fee… all in all, add $37.98 of fees that, in my opinion, should be those charged to BF Goodrich, since it was THEIR defective product that caused me to replace it.
I spoke to a customer service rep at NTB, who said that it was ‘THEIR POLICY to charge those fees…. Ok, I can live with that. It’s going to be MY policy for you to never see a dime from me again.
I vote with my wallet, and my vote is cast to those who appreciate me as a customer and don’t take advantage of a situation to make a buck. My bucks won’t be crossing your register again, so get a good look at the 98+ of them it cost me to replace a defective product of BF Goodrich’s… You won’t see another.