Metro PCS began in 1994 as General Wireless, Inc. The company was founded by current CEO, Roger Linquist, and Malcolm Lorang, both of whom were executives with PageMart.
MetroPCS provides nationwide talk, text, and data depending on the plan services using GSM, HSPA, HSPA+ and 4G LTE networks. MetroPCS previously operated the sixth largest mobile telecommunications network in the United States using CDMA technology.
In 1998, MetroPCS filed Chapter 11 bankruptcy and emerged from bankruptcy in 1998.
In 2004, MetroPCS Communications began a subsidiary of Metro PCS as part of their restructuring. 
At a time when most cell phone companies were charging high fees for data usage and international texting, MetroPCS was offering a flat $50 a month fee with unlimited texting and data, along with a $5 monthly plan which allowed for unlimited international texting, as well as calls to landline phones. 
In 2009, a 3G network was launched. This was followed by the launch of an LTE network in 2010.
MetroPCS was the 6th largest wireless network in the US with 9.5 million subscribers. Although the company is a Delaware corporation, the Metro PCS corporate office is located in Richardson, Texas.
In April of 2013, Metro PCS was acquired by T-Mobile, USA. Although executives at T-Mobile had stated at the time of the acquisition that all locations would be rebranded into T-Mobile locations, this has yet to occur.
T-Mobile is now considering a merger with Sprint. If this is approved, it might mean higher prices for MetroPCS customers.
After the merger with Sprint, Metro PCS is being rebranded to Metro by T-Mobile.
Metro PCS began in 1994 as General Wireless, Inc. The company was founded by current CEO, Roger Linquist, and Malcolm Lorang, both of whom were executives with PageMart.
MetroPCS provides nationwide talk, text, and data depending on the plan services using GSM, HSPA, HSPA+ and 4G LTE networks. MetroPCS previously operated the sixth largest mobile telecommunications network in the United States using CDMA technology.
History
In 1998, MetroPCS filed Chapter 11 bankruptcy and emerged from bankruptcy in 1998.
In 2004, MetroPCS Communications began a subsidiary of Metro PCS as part of their restructuring.
At a time when most cell phone companies were charging high fees for data usage and international texting, MetroPCS was offering a flat $50 a month fee with unlimited texting and data, along with a $5 monthly plan which allowed for unlimited international texting, as well as calls to landline phones.
In 2009, a 3G network was launched. This was followed by the launch of an LTE network in 2010.
MetroPCS was the 6th largest wireless network in the US with 9.5 million subscribers. Although the company is a Delaware corporation, the Metro PCS corporate office is located in Richardson, Texas.
In April of 2013, Metro PCS was acquired by T-Mobile, USA. Although executives at T-Mobile had stated at the time of the acquisition that all locations would be rebranded into T-Mobile locations, this has yet to occur.
T-Mobile is now considering a merger with Sprint. If this is approved, it might mean higher prices for MetroPCS customers.
After the merger with Sprint, Metro PCS is being rebranded to Metro by T-Mobile.
Good Morning I have been calling the customer team since April 18, 2021 to have someone to unlock my flip phone that I bought from Metro pcs. They told me that some will email me with the SPCK CODE. they gave me a ticket number. I waited and I never received an email from anyone. I called them again and they gave another ticket number and told me to wait for an email at this point its April 28, 2021 and I haven’t received any email with a SPCK CODE to unlock my phone. I just need someone that know what they are doing to contact me ASAP. This is very frustrating I wish I can speak directly with their bosses so this can get resolved…….
Yes Metro T-Mobile sucks I hate this company used to switch and go to Matt mobile $15 a month same exact thing metro has they have videos online how to unlock your phone you need to contact the utilities commission and follow complaint they regulate these people
Metropcs is the worst.. I got a new phone from one of there stores and I’ve had trouble with it multiple times and theyre refuses to fix my phone it replace it at all im honestly ready to go throw a lawsuit cuz they refuse to fix my phone and they refuse to replace the broken phone…
I DON’T CURRENTLY LIKE METROPCS SERVICES:
What I don’t like about being an EXISTING Metro PCS Customer, is there are no good deals when your current metro pcs phone start malfunctioning after having it we’ll under 6 months to a year.
Existing customers have to purchase phones at regular price, as I had to do yesterday, due to my current phone malfunctioning, (Less than a year old) & being told at the store I original purchased it at, my current metro phone is out of date and I need to upgrade.
(Meaning purchase a new phone at regular price or change my phone number -(how inconvenient), for a lower phone price… WTH)!?!?!
Because of this, this will be my last time with MetroPCS!!!!
When my phone start to go out after about 6 months I will switch to another cell phone provider with better deals for not just new customers, but EXISTING CUSTOMERS!!!
I’ve been a MetroPCS customer for more than a long time!!
I’ve had to leave twice, just to come back for a better deal, I WON’T BE DOING THAT ANYMORE!!!!
When my phone goes out, MY FAMILY PLAN WILL BE GONE FROM METROPCS FOR GOOD, UNLESS METROPCS START RESPECTING EXISTING CUSTOMERS WITH GOOD DEALS AND NOT JUST FOCUS ON NEW CUSTOMERS!!!!!!!!!!!!!!!!!!!
They don’t care about existing customers. Data shows that the vast majority won’t switch to another company due to the hassle. So if they piss off existing customers they don’t believe it will hurt the bottom line. They also steal by using the policy of the due date. If you are unable to pay your bill and your phone is turned off due to non payment and say 21 days later you pay for the next 30 days, they only give you the other 9 days. Even though you don’t have any contract they use this as a scandalous way to obtain revenue. They know what they are doing and they allow it to continue. Even with tons of complaints. Bad customer service always, always, always catches up with you. Remember this Metro PCS. I AM VERY UNHAPPY WITH THE SERVICE.
Good morning, I have a serious problem. I need my phone text messages aswell as my call log for court. someone is spoofing my phone number stating that I am threatening them, and I have not done these things. This could land me in jail and I would like to be able to print them myself or Corporate office send them to me. This girl has already lied on me and I could not prove a thing. So I need this as soon as possible. I should be able to print it from home. this should be a normal thing for customers to be able to do.
I have had a metro account for over 4 years. At one point, 2 of the 4 active phones were stolen so I added a High Security pin. That was over 2 years ago & I have forgotten the pin. The store tells me to call 611 & 611 tells me go in store with 2 forms of id. I just need it to be sent to me..reset..something but ALL Metro does is take my payment & apologize then blames me for forgetting!
They lied to the president of the united states of america. They promised to keep americans connected pledge with tcc. Then just stopped doing it like supervisor number 308688 told me on the phone. I live in nla peolle r dying the rest donthave jobs. We were asaured by the pres vice pres the governor of our state and mayor of our city that this company would not cut off our life line due to non payment. They cutting people off left and right. If my kids get sick n die its on them
I went into the Metro stone on 904 2nd ave NY 10017
To have my phone looked at -I wasn’t receiving any emails for 2 days. There were two male sales persons at the counter one was busy and the other assisted me. Never gave their name I introduced myself and continued explaining my problem ; I was abruptly interrupted with “oh your phone is broken so you most likely need a new phone.” I stated I just bought this phone in Aug its perfectly fine I need you to look at my emails. The guy smugly stated “ so you probably just didn’t get any emails I explained I’m a nurse and received= many emails daily form patients. He badged me about a new phone never looking at my phone I then asked him to send me an email but that was an argument he didn’t want toand again pushed this phone on me I told him I couldn’t afford it but Customer service told me I was eligible for a free upgrade if it was the phone the salesman stated it is the phone “your phone sucks you need a new phone “ so I started to believe him and he said the free phones aren’t good you need this one . I was on my lunch I rectuntly bought it and left .
When I got home I looked in the box there was no cord to charge with no receipt so I called Customer service and told them. Customer service told me that I can return the phone for a refund on my card that they do not do business like that and apologized porously.
I went back into the store today 11/18 at lunch 2:30pm and the clerk now a female said it couldn’t be returned so I asked to speak to the manager she called her on the phone and then told me it was an upgrade and I couldn’t return it and pushed a laminated list of rules at me . The clerk wouldn’t give me the managers name but then gave me Ritu at 212-524-7200 she said that was the managers store. I explained that I was never advised that I could not return this phone never was asked to read that plaque ,was never even given a receipt !
I found out that all my issue was that my GMAIL account had to many emails I used up all my space -but the clerk never even looked at my phone to see that and made me believe my phone was broken and being a nurse I need a phone. I was never read the policy ( I would have never bought the phone if I knew I could return it) In fact the clerk stated to bring it back I wanted.
I have never been treated like this this before This company cannot keep doing this they frauded me and I should be entitled to a refund! If I conducted business without warning people of all their rights I would be in jail. I want a refund!
My email is lovebrooklyn2@ gmail.com 646-807-XXXX.
Thank you
Nancy Amato
Hi metro PC’s,
Today I spoke with a representative NICK.he was very helpful and resolved all my issues.
One of the reasons I keep metro service.
Thanks Nick for making my day.
John l
Hello.
I lost my phone in a Uber car so I had to purchase a new phone..so I thought. The phone I lost was a Samsung J7. The retailer told me I could upgrade and being though I don’t know much about phones however I do know my previous phone was a good phone. She talked me into getting the Moto e5 that was supposed to be my upgrade phone. Went home the same day I had issues the phone calls kept dropping and people kept saying I sound muffled. So the next day I went back to get another phone because I should not have all these issues just in one day. The retailer told me I could not get another phone because I upgraded but what I could do was buy another phone at retail price because I already upgraded. I found out the phone I bought MotoE5 is a prepaid phone. So how do I go from a Samsung J7 to a prepaid phone Moto E5 is a damn upgrade if anything I down graded way down. I didn’t even want my money back I just wanted a better phone and definitely did not want a prepaid phone for my replacement. The sales rep said and I quote “you can not exchange the phone unless we see a problem with the phone and I’m sorry the sales rep talked you into buying the phone you purchased” I’m like are you serious!! I have been with your company for years and this is the treatment I receive from you all?? This is how you treat your long time customers!! I am beyond pissed because I am stuck with a prepaid phone that I do not want and very dissatisfied!! All I wanted was phone that works properly and when I so call upgraded that I have a phone that is an actual upgrade phone and not a prepaid phone. That was very dishonest and sneaky and just poor customer service. I know that is the rep job to just get the sale and you all make the money but to be dishonest to your customers and sale them a low grade phone and you know they will be dissatisfied knowing that they will be and when they do come back because they are not happy with the product you all then hide behind your receipt stipulations when you knew from the start the sale was all about the money not customer satisfaction. I work to hard for my money and to be treated that way is a disgrace and Metro PCs should feel ashamed. But you don’t you got my money in your company pockets..and that’s all that it is about.
I’m writing in regards of my services merto pcs.the past I had no complaints at all I was paying late due to black mold infestation of my home after hurricane Florence last year my life has been a nightmare I lost everything and my outlook on life was not good it broke my spirte and I slowly turned my back on my family and everyone that lived me it was a dark place infill recently I started to look on the up and up moving toward recent dealings with metro that I walk to it takes 45 min one way to walk their witch I wouldn’t have minded if they doesn’t close early on the day I needed to get a new sim.card and I brushed it off and went in the next day and as I entered thr metro pcs on 3 ave South and HWH. 501 myrtle beach as to be bluntly treated with the mgs sarcastic answer no we don’t have SIMS cards and I don’t have any footing around and someone came and bought our last one i.doesn’t know where this attitude seemed to come from so I asked if a.my other store had any without hesitation she said no so I asked her to look more into it she said their ain’t none and their.still waiting on the shipment so I asked her when she said maybe like 2or3 days so I bit my tounge and let me rewinde a little bit I had bought a new phone their a few months prior and just thought about this the manager remembered my Passover and phrase from months prior I though it was weird and made uncomfortable that she said my personal information out loud to one of her co workers in the password phrase and i have been harassed online I can’t pin point only assume on the day to day situations I go through.moving toward I have walked their 5 times only to get an attitude and told the just sold the last one and the shipment is not here due to the weather it’s really miss poor service and to top it all off my life has been threatened and spliced for sex as soon as I stepped foot in hwh 501 it’s really strange how this all happens around metro pcs I can only connect the dots I have never in my life been treated like dirt with their attitude service and the looks I felt so unwelcome and my.privacy had been stepped on by the company I will no longer be part of metro after this.latest with Eric 66144 5:30 on September 18th I explained my situation and ask if the company could help me out he laughed at me and told me only way is to pay in full or cancel my account then lauded with everything that I been through with this company it’s a dang shame and not a good feeling all my20 plus job applications are linked up to that phone number and emails that I can’t into this company has made it clear that they can careless it’s sad to know the time and energy I put in just for then to screw me over financial and job I will not recommend this company to anyone ever and this store need to know how to be run the right thing not run into the ground I will press this issue of misconduct of information and total disreguard to my employment if I’m not contacted by HR or a higher up Thanks Mark f 843888XXXX
I have been a done a very bad deal by metro Ive had my phone for over three years I couldn’t get if fixed so I go to the metro store in pompano beach on atlantic and powerline. Guy tells me if I pay my bill now two weeks I would have to pay the same again, and its best to get another phone and number I was ok with the upgrade but this guy says new phone new number was the way to go so I did it. One hour later I come back in the same store and inform him the phone has been stolen and transfer the sevice too my old phone and was told cant do that for two weeks, Two weeks pass and I go too a metro pcs store on sunrise and powerline in ft Lauderdale fla, AND THIS GUY TELLS ME THAT HE CANT CHANGE MY PHONE SERVICE BECAUSE THE PHONE THAT WAS SOLD TOO ME IS IN SOMEONE ELSE NAME. I sa the guy sold me the phone works here and was told not a this store, I cant wait to switch to another phone service,IVE had no phone at all but the 18th I will go to another service,
My phone says YOUR SERVICE IS BLOCKED. I have NEVER paid a bill late! My service area is 361 Robstown, Texas When I try to contact customer service, again, it says YOUR SERVICE IS BLOCKED! I am ready to change service! Headed to Cricket now!
i am highly p*ss u custom.like to have someone call me back from metropcs head quarts. 727-623-XXXX
Actually I have right now a very upset situation with Metro mobile customer service employee and the company it self as they charging me more than the agreement which I did with them.
The main issue right now is the way the customer service team handling their clients .
I need to reach actually the CEO of the company not because I am important enough but to tell him how are this people destroying the image of his company by their performance.
I feel sorry for him that his stuff in customer service are having this kind of performance.
I have gone to a few Metropcs stores in Berkeley CA and they have all been crooked. On Shattuck in Berkeley Center they act like they are doing you a favor. They are bored and you feel like you are bothering him. I bought an iPhone 6s plus refurbished and unlocked. He told me it was locked and it cost $60 plus other fees and it would take 2 to 7 days to unlock it. I bought an AT&T SIM card that you can use with iPhone 6s plus. He said I had the wrong SIM card and would cost $10. I called T-Mobile and Metropcs about the costs. They were quite surprised and said those prices are not what they were supposed to me. I believe the Metropcs stores charge whatever they want and probably goes into their pockets. Bad experiences everytime I go been to any of stores. .
i had a seizure on my way home from the store and i call metropcs and ask them if they can replace my phone because the phone fell out of my hand on to the ground and a car ran over it and they told me it will be a 50.00 deductible to replace my phone and i am on a government check and cant afford to pay that much money to replace my phone and i have been having issues with my service with them. all the person told me on the phone is wanting to give me a phone number to their insurance company. they need to sent the insurance applications to all the metropcs stores instead of giving customers the insurance phone number and i am thinking about going to another phone provider.
Left several messages/complaints regarding the unprofessionalism/poor attitudes of management/franchise owners of Stores in Little Elm, Lewisville and Keller.
You people suck D—, 10 1/2 years with you people. I had your people try and turn on a new phone and they could not do it. I put the sim card in my old phone and the sim card would not work., your system was down for 24 hours so far. They want to send a damn code to my phone that doesn’t work isn’t working how damn stupid I have my stupid pin #. all the the stores by me are owned by talk time they are crooks me my Dad and mywife have nothing but problems with them, your company is so fked up
I have had the same experiences. Now my phone says no SIM card I have mine in it. They said I would have to pay to reactivate my phone. So much BS and rudeness.
Phone number: 602-668-1731
I am very disappointed with your service.
I should have know at the beginning. The main reason went to metro pc was a deal of 4 lines for $100, only needed 3 phone 3 lines, 4 ok. They seemed to go away with that and got me so confused we end up with 2 phones 2 lines, 1 phone
1 line on my friends account which I pay for.So I am paying $150 plus for 3 phones 3 line.Ok my mistake. Told them auto pay on the first of the month.
First (1) to me means 12:01 am on the first no the 28.Call an ask why as no money in my account and get charge $34.95 overdraft. They tell me to change the date $10.00.. This goes on up to today..No problem if money in there.
Last month was the same, call First time they explain they take it out 3 days head, ok change my paydate to the 3th. ok they say $10.00. Which they did not. So like the person I am called to add another line as back what I wanted.
After long time explaining about the 4 line add. Just ask a a line for $30 dollars and bill my account. They did as the phone was the one a bought for my friend.
Think everyone is happy, wake up and all my lines are suspended account of the $30 dollars.ADD line 6-20, suspend my payed for lines 6-21.Now my girlfriend mad, my friends mad, I am mad as losing other business deals.
Call my metro pc, the line was so noisey on your side couldn’t hear, ask to talk to a manager no help.called serveral time told them forget the new line please turn my old lined back on. Finally they are on 2 lines and probably take your money on the 28. More details if you like. No stars for metro pc. you are a minus 3 stars.l Thank you.
Never got a respond out of that last problem.Thank you.
my phone number is 602-668-XXXX,
now I got a big problem, my daughter got my file and used my pin number to change it to her number. ok think you or your people could tell the different between a mans voice or female. so she changed that a shut my girl friends number off, now I cannot get it back on 602-699-XXXX. I payed my bill for two phones for one month, turn one off did I get any money back. no now you want 30 dollars to get the line back on. WOW, THANK YOU VERY MUCH.
I was treated rudely harshly and disrespectfully by a lain ametican employee whose help i sought. He was argumentative threatening and told me to leave his store and threatened to call the police to which i agreed but he did nothing but lambast me in his substance abuse laden manner. The store had no way to give out receipts and my phone still doesn’t work properly. I will be filing a complaint with the BBB.
I also have had the issues as everyone else 1st rude and disrespectful Rep in store asked about coverage area , reps response we have towers everywhere ,then the no way to print a reciept me:not leaving without one ,Rep: you can go get one from the other store paid 80 for 2 lines unlimited everything , paid 59.99 for my galaxy a 20 and 49.99 for a coolpad plus 10 dollars each line for activation . Get to the other store same rudeness from the Rep there give me my receipt it says i paid 196.49 I tell the rep this is wrong i paid 243 plus tax she looks at receipt and says no you got the cool pad free by this time i was about to go to jail if i didnt leave so I get home and guess what NO FRUCKIN SERVUCE ,so i call the customer care center and low and behold I don’t get service where i live after 4 days if numerous phone calls to them they tell me ok we can refund your monthly plan fee , I’m ok with that but I paid for these phones and I’d like them to be unlocked so I can go back to cricket can’t do that for 180 days thats are policy , the CC rep tells me go ahead and switch your carrier within 5. days and we will send a check out not that was on the 20th of this month ,so while im waiting I’m readibg the policy the only way to get the phones unlocked is to be in good standing niw how in the hell can I be in good standing if I’m no longer with this company, so today i call to inquire about my refund and now I’m talking to a supervisor and get told becayse i switched the ohone #s back to cricket so i forfeited any money i had ,So now im out the miney I spent there plus the 200 and something i had to spend to switch back to CRICKET , this was a birthday present (the coolpad phone ) because of the size ,it was what he wanted so im out all this money and phones that are useless to me , what a company oh and when i asked for a # to their corporate office I was told there is no phone number ,i purchased everything in GREENBAY ,WI ON WEBSTER PLEASE ANYONE THINKING OF GOING TO LYING ,CHEATING RUDE COMPANY DO YOYRSELF A FAVOR AND DON’T ,IM GOING TOMORROW TO FILE A COMPLAINT WITH THE BBB AND WITH SMALL CLAIMS COURT ,ALSO GOING TO FILE a complaint with T-Mobile terrible people to do this to people
I am truly traumatized by my experience in one of your stores today. The man I encountered today was rude I was bullied and yelled at and had to leave the store drive 2 miles away to get what I needed at another establishment. It was really scary how he was yelling and he refused me service I would love to speak to someone about my experience. This is unacceptable.
I have been a Metro customer for about 5 or so years. I have never had a true problem with this company ever till now. When I had bought my new phone this year I got talked into getting the insurance for my phone. What the guy said about it really made me interested in getting it. He talked about how if the phone was ever damaged I could get a new one for just $50 and now that my phone has water damaged I need a new phone, I work from my phone and that’s how I make a living I have been told to make a claim but apparently they don’t carry my phone which doesn’t make any sense to me when I can find it on the website for just that $50 but no that $50 doesn’t work for me because I’m already a customer. The way you promote for people to turn to your company is great and all but what about your already loyal customers. Your insurance is beyond stupid and I WOULD LIKE MY PHONE! The one that I have this is beyond stupid for you to make me pay $200 when I was promised the $50!!!!!!!!!!!! This company sucks and is not loyal to its already loyal customers.
Hi I have been with MetroPCS for years and never had problems until they blocked me from being able to make online payments and over the phone payments. I have been working for over a year to fix this issue. I was told go into a corporate office and the problem will be fixed. So I did to no avail. So I called today and spoke with a representative name Jeremy who kept telling me he would submit a ticket that takes 72hours for a response. I explained to him that its been going on for a year and I would like to get to the bottom of it. He constantly kept pushing this ticket on me and I declined and requested to speak with a supervisor so maybe we could handle things today while I was on the phone. Jeremy then placed me on a silent hold for 5 minutes. Then out of nowhere I heard music playing as I was on hold. That lasted about another 2-3mins then it became another silent hold. At which time I was for sure the representative was going to hang up on me and he did moments later. He intentionally hung up on me cause he didn’t want me to talk to a supervisor. He acted like he was putting me on hold for a supervisor when really all he was doing was buying himself enough time to hang up on me and have less of a chance of QA monitoring that call. Im highly upset with the way I was treated as a loyal customer.
I had a problem with sending text messages and sending/receiving calls. I spoke to a representative who said that she would reset my phone. I asked her would this delete my voicemail messages,and pictures, I told her I didn’t want my messages deleted, she said no. I later checked my phone and had to set up up my voicemail. I still didn’t question it but after going into my voicemail I hear that all my messages are gone, she deleted all the messages that my now deceased father had left me, one message was in his last days where he sounded confused but said he loved me.MetroPcs corporate representatives are telling me that there is no way to retrieve the messages which is crap because deleting anything from your computer does not mean it is completely gone it is still there. I had those messages saved for two years never a problem until this unqualified rep deleted them all.I had a message from a friend informing of the condition of my dad because
I had a complaint about the hospital staff the message is now gone. I was told to write a letter to the corporate office so I will be sending John J. Legere, 1000 letters. I find it awful when you can pay for service and get less than basic assistance from it. I was finally coming out of the depression of losing my father and now this just set be back to a dark sadness. I feel like I lost my father all over again. I want my dads voice back. I’m afraid I may forget what it sounds like.
I have always felt highly of METRO until today. I evidently have high security on my phone and it is a password, which I don’t know or can’t remember. Told by the folks on the phone that I needed to go to a store, went to 3 they all told me the same thing, that I just needed to remember the password and there was NOTHING that they cold do to help me. Calling the customer service, they tell me I have to go to a store to get it over ridden……then one guy tells me that I have to go to a corporate store, it is 100 miles from where I live. So now I get to start over on Friday to go to different stores and see if I can get it over ridden, if not, might just have to leave this company, because they don’t care their authorized dealers are horrible in attitude and the way they talk to you. and now they want me to drive 100 miles to get my problem fixed….
Sorry Lou, but if you can’t remember a “high-security” password that you “evidently” have on your phone, that’s YOUR fault. And if you are pissed at the stores or phone reps for being unable to help you, ANYONE who owns a mobile phone should know that no one knows YOUR password, so NO ONE, even the phone service provider, can help you if you are dumb enough to have forgotten your password. Ever hear of writing important information down and keeping it in a safe place, just in case? Might wanna remember that tip for the future.
Metro PCS
3529 Denton HWY.
Haltom City, Tx. 76117
To whom it may concern. I have just experienced the worst customer service imaginable from the afore mentioned establishment. I have worked retail as well as the service industry for many, many years and cannot imagine treating a guest or customer in such a rude and thoughtless manner.
My phone(fairly new) died. I took it in and was told a new one would be ordered and would arrive in 2 days. I waited a week and returned to the store only to be told it had not been ordered. Not to mention a &15.00 charge even though it is under warranty. I desperately needed that phone in order to land my new job.
Anew one was ordered. I was at risk to lose my new job. Nobody cared. The clerk that recently waited on me goes by the name of America. (employee D)
She was rude and uncaring. I asked to speak to a manager who was equally non-caring and flippant. I went into the store today and spoke in person with the manager and asked if the $15.00 could be waived due to inconvenience. One time many years ago a store over on Camp Bowie made a mistake and I never uttered a complaint but they fronted me a free month without my ever thinking about it or asking. The manager at the Denton Highway location just frowned and said, “There’s nothing I can do.” I cannot believe those words passed the lips of a customer service representative. There is ALWAYS something one can do to please a customer. I am 57 years old and know that rule very well. Metro PCS has just lost a customer of close to 10 years. I intend to spread the word via social media. There is no excuse for the way I was treated. Perhaps this store is a poor exception to the norm. If not, your company is in dire need of a shakeup. No excuse ever for such arrogant and rude behavior.
Sincerely,
David Daniel
Having issues getting help. Someone stole my Corporate AMEX card and used it at a location. This location is not helping. They state the card was not used there and they also say they will not share the camera footage of when the purchase occurred. I have tried calling the customer service line but because I am not a customer cannot get to a live person. I am extremely upset. This store is protecting a criminal who is trying to steal from me.
I am absolutely disgusted with the customer service I have received at the Yulee Florida store. The associate that (DID NOT HELP ME) answered the store phone with,” YA….” AND THAT WASNT THE FRST TIME THEY HAVE ANSWERED THE BUSINESS PHONE LIKE THAT. I said is this metro pcs? And I got another ya again. I explained to her my issue that I didn’t want to pay the bill in the store because I didn’t want to pay the $3.00 fee to pay in the store and that I just got off the phone with customer service because the website isn’t allowing me to pay online, I was informed that I would be getting a $3.00 charge because I’m calling to get it paid. So I said that I wasn’t happy with this and I would call the local store.
THAT’S WHERE IM VERY UNHAPPY WITH THE CUSTOMER SERVICE. I asked the associate who was the manager and she said that she was and I asked again who was her manager, and she said that she was. I THINK SHE AS A BOSS…. BUT ANYWAYS… She told me that she can’t do payment over the phone, I don’t know if that’s true or not but regardless, now I am here still haven’t paid my bill because IM STILL ON HOLD WITH CUSTOMER SERVICE 17 min. The issue that started this… just want to pay my bill. And again that store has horrible customer service And there’s only 1 other store around so I can’t go to another store. Regardless the same people work at that store too. So… please look into it. VERY POORLY RAN. And the the employees allow their significant others hang out while they are working. If that’s what you call it. Thank you for taking the time to read this. And sometimes people might just be having a bad day which I totally understand but this is every time I have to deal with them. That’s also why I would rather do it on line. So I don’t have to deal with them. Again thank you.
avid Campbell MY next post will have over 800,00 followers via my blog not just your page. METRO PCS has totally screwed me around! I signed up and got an ZTE Blade 121 days ago also bought Tempered Glass plus a case ($40) My phone this morning after a full charge and a couple calls froze and shut off. Will not turn on reset nothing!!!!! I brought this to Metro Pcs to have it replaced and they could not fix as it is obviously FAULTY. I was told by the rep at 7th st and Indian School she would not replace unless I gave her $15? and that it would take 3 days! Who do you know that has a phone that can go 3 days losing business, doctor appointments, basic survival! She said call customer service and that it would take 3 days there too. NOW I HAVE A FAULTY PHONE AND I AM SUPPOSED TO PAY FOR IT? If this is not corrected in the next 2 hours I will be escalating
i had an idea for a promotional commercial : A “BARBERSHOP QUARTET” SINGING “SWEET ADD-A-LINE” !!!…..TO PROMOTE ANY SPECIAL DISCOUNTS WHEN ADDING ANOTHER LINE TO YOUR EXISTING ACCOUNT …….”SWEET” !!!
This company doesn’t even give to s**ts about their customers. They owe me for the phone aas they won’t replace it. This is a manf. warranty issue and they should have given my godd**n new phone to me. I have been on hold over 2 hours talking to god knows what country. I have been without a phone now all day !!!
This is a letter to the Az. Attorney General if you ask me. My next step!
I filed a complaint with the Attorney General’s office the Better Business Bureau the FTC the FCC and I’ve blasted him on some different platforms that will get the word out but everywhere I look they have bad reviews so it’s not like everybody doesn’t know except you until you find out what dealing with the company myself I just bought a phone on the 15th stopped working 5 days after I bought it I purchased insurance I’m told when I take this phone to the store go call this number for insurance stand I’m told from the number I called take the phone back to the store and they keep doing this back-and-forth they’ve had me running for 2 weeks now trying to get a replacement phone or them to honor the insurance and nothing it’s a rolling nobody but the lawlessness going on there a bunch of thievery so you just got to keep making reports maybe they’ll do like a class action lawsuit against these companies for not hiring reputable sales people in the stores that use the Metro name
For the second time in a row when I checked my data usage at the start of a new cycle, it had shown that I’d used it even though I hadn’t. The first time I reported it the operator adjusted it to zero with no problem. This month a different operator gave me the excuse that the system was refreshing that’s why it showed usage. Hours later nothing changed so I contacted a rep by their chat line. Her name is France Marie #500175. Just like the previous operator, France Marie is an imbecile who made up excuses because she has no technical knowledge. She told me my hotspot was used the previous day, which is a lie because my phone was out of service pending my online payment which didn’t post due to the fourth of July holiday. When I told her that didn’t make sense she told me I didn’t need the hotspot time anyway. Who is she to tell me that I don’t need what I paid for? I’ll tell you what MetroPC, since France Marie #500175 has determined that I don’t need all of what I paid $60 for, you’ll never get another cent from me. As rude and unprofessional as some of your workers are you’d think you were the only service providers available. What you should do is teach them to be as professional and helpful as operator Rudilynn. I’m taking my business elsewhere, and you can blame France Marie #500175 and the other moron.
Upgraded my phone, was not offered (nor would I want) the insurance. Got home and received a text I immediately owed $6, plus my new monthly bill would be $12 more. What? Went to store the next day was told, Oh that is automatic, but since it is not over 24 hours we can make an adjustment. What? Got home and my new bill is now $6 more a month. What? So you automatically charge your customers without their consent and knowledge, then insist they have to take their time to correct this or they are stuck. What? This deception and fraud are unacceptable. I do not want to take MY TIME and call the company to correct a situation that should never happened to begin with. Are you will to pay me for MY TIME at my current rate? When you receive my bill I am sure you will say. What?
I have been trying to figure out what the problem is with the store in Moses lake WA state. I have been a customer for about 6yrs in Tacoma,Wa and I moved over to this part of the State and I have been treated poorly Everytime I have been in the local franchise. I have paid my bill every month that I have been a customer and I had an issue with my phone sending random calls and texts and emails to wherever. I went into the Store in a panic because,My Daughter’s in Seattle in college and she was worried about the weird messages so I said to the employee can you please fix it and he said Nope and I said that I can get back in a day or two and I would buy a new phone and I asked him if he had a loaner phone and I said that I don’t need anything fancy but I needed some way to get a CALL from point A to point B .His reply was should I just give you my phone so that my child can worry about me? I was completely shocked at the rudeness and the manner in which I have been spoken to. I’m an Adult woman who is 50 years old and this kid named José had so much Hostility towards me, I have never had any luck with the store and the last time I was in there a young girl stood and popped her bubble gum in my face. I set the phone on the counter and I walked out of the Store.You can have the phone and the number and the bill I paid for the month because I had to go to ATNT and buy the same phone and get a new number and I have spent a few hundred dollars for the exact same thing as I had just purchased from you few months ago. I have been a long time customer and I have been working with the public as a Real estate property manager and I have never treated or been treated as badly as I have been last week.
A week and I have not been contacted.Did I mention that the person who works there was incredibly rude.Or that I Paid my bill? For the last seven years and I was going to go back the next day and buy a new phone? I had to go to ATNT and spend a few hundred dollars on the same phone as the one that I left on the counter at your Store? I had just gotten the phone that the person who works for you refused to help me and asked me if he should give me his phone so that his family could worry????
Blue Springs Missouri store treat’s customer like dirt. Girl working counter told me my phone wouldn’t work. I had to buy a new one. Did and was out $166. Other phone started working. Manager would not refund my money. I’m one up customer.
People are using your service to leave recorded messages on my phone. If that keeps up I’m switching to another service provider. Here’s one that just calledL: (863)934-XXXXX
My identity was stolen and my T-Mobile phone number was illegally ported to MetroPCS. I went to a T-Mobile store in Tampa within an hour of losing my service. The representative promised me that my number would be ported back within 24 hours. That did not happen so I went to the same store in Tampa again. I was told that MetroPCS is refusing to release my phone number that was illegally ported back to T-Mobile. THEY ARE OWNED BY THE SAME COMPANY! It is outrageous that it was so easy for an imposter to have my number ported out than it is for me to get my own phone number back.
Metro clearly know what is stated on the receipt about exchanging defective equipment MetroPCS didn’t honor it all employees of MetroPCS didn’t tell the truth
I had complain about they gonna say I pay my phone bill but my bank statement it says it was paid autopayment y’all keep cutting my phone off where I had proof it was paid on Thursday 22nd of this month and that not right I been paying my bill ND don’t never have problems I want to file complaint
I am furious about the assistance I have been unable to get from MetroPCS customer service with obtaining my own cell phone activity.
On December 24, 2014 @ 1AM I received a ticket for talking on the phone. I showed the officer my phone which indicated no activity and included that my vehicle was totally hands free with voice capabilities. The officer ignored the facts and wrote out the ticket.
This should have been no problem but I spoke with 8 customer service reps that were unable to provide me of a printout of my activity. The last person advised me to go to a corporate store and they could give me the printout. I drove 45 minutes to the Corporate Store in Clearwater, FL and was rudely told by the branch manager that I would need a subpoena for the information. My husband called customer service and we paid a fee for our history records which would go back (3 months.) He was also told that the history on my phone would be on the phone till March 22, 2018. My plan was to bring the phone to court on March 15th to confirm that there was NO activity on that date at the time that the officer claimed on the summons.
Surprise….preparing for court the history section of the log (which I was guaranteed would be there till March 22rd) had disappeared. Numerous calls to customer service for the information would not be provided.
Why is there no means to access my history particularly when I paid a fee for the service to maintain my history records. In addition, why am I not able to get a printout upon request from the account holder?
The fact that I had to make 20 phone calls and visit your corporate store to NOT obtain this information is not exactly what I would consider appropriate or anything that remotely customer service.
I have already sent a message via your website and have never received an answer.
A very unhappy customer!
Susan Green
727-638-1XXXXX
acct# 63736XXXXX .
Hello I made a prepayment on February 23rd for a $168 I was having trouble with the network on my new insurance for placed phone and was instructed by a metro representative to go to another provider because of my network issues. I have now tried to get the $168 back since I had to transfer my phone and now pay more money per month which I wanted to stay with metro but could not and metro is telling me that I cannot have my $168 prepayment back. Can someone help me? Because I did exactly as instructed by a metro representative!!!! I am furious!
I have contacted every metro representative I could. I am beyond upset because I followed the exact steps a representative told me to do. I had 2 insurance replaces phones, paid $200 deductible and neither it the phones worked properly with the network. I did 2 weeks of troubleshooting with different representatives and got no where. Now that I transferred to another company (which I really didn’t want to do) I cannot get my prepayment back. I was a loyal customer, never late, and never had issues until I got an insurance replaced phone. Please help. I am a single mom and truly need that $168 back.
Why does it have to be such utter bulls**t to reach someone at the corporate level and step outside the group of morons that are typically available through the standard “customer dis-service” channels – – having been with Metro for almost 15 years now – and once again listening to the almost robotic – repetitious dialogue intended to frustrate – and ultimately get a customer NOWHERE – – what do I have to do in order to get some respect and ultimately an issue – THAT SHOULDN’T BE AN ISSUE – – THE CORPORATE PHONE NUMBER ONLY RUNS YOU AROUND IN CIRCLES AND NO MATTER WHOSE (OF THE LIMITED CHOICES) EXTENSION YOU TRY TO GET THROUGH TO – IT TAKES YOU TO THE SAME XXXXXING PERSON THAT IS NEVER AVAILABLE – – – – NOT TO MENTION 6 MESSAGES LEFT WITH NOT SINGLE PERSON SHOWING THE LEAST BIT OF CONCERN OR EFFORT TO MAKE CONTACT – – – – – – – I WANT SOME DAMN ANSWERS – – – – I MAY BE ONLY ONE TINY COG IN A GIANT WHEEL – – BUT JUST WAIT TILL THIS COG CRACKS – – – YOUR WHOLE DAMN WHEEL WILL BE USELESS…………………..
Hello I just bought the ZTE max phone on Sunday 2/25/2018 and when it’s in vibrate it does not make a sound. I went to the store and they told me I could send it in and get a refurbish phone. Why is it that I get a refurbish phone if I paid full price for the phone? As I was walking out the worker told some customers that they have 6 days to bring the phone back if they don’t like it. when they left asked the worker why is it that they get six days and I don’t get any time. The worker stated because they are new customers. Why is it that new customers get 6 days and loyal customers do not get any time? I really like the phone. I just don’t like that it does not make a sound when it vibrates. I really think is a manufacture problem or something is wrong with it. please help me or who do I have to contact. Thank you
The post before me is telling the truth metro doesn’t care about their customers. I am
69 years old and have a medical condition that I have to have a cell phone with me
24 hours a day. I paid my monthly service on time and when the teller typed my receipt
into the computer he typed the wrong number when I got home I noticed the error and called and reported it and I was told it would be corrected within 24 hours.. I called Customer
Service and kept on getting cut off after I told them my problem. I spend three hours trying
to get customer service finally got someone and I told him wheat happen and he told not to worry my phone wouldn’t be cut off. Guess what! It was cut off. I tried all day to contract
customer service and got their voice mail paid my bill and I couldn’t get through to talk to
someone so I am without phone service. I plan on contracting the State Attorney General and filling a complaint. If every one would do the same maybe our voices will be herd.
CAN YOU PLEASE ADD ME TO YOUR COMPLAINT! I CALLED METRO THREE TIMES AND THEY WOULD PUT ME ON HOLD FOR HALF HOUR..THEN HANG UP…!!! I THINK THAT THIS TACTIC IS USED TO STOP US FROM COMPLAINING ABOUT THEIR FAULTY SERVICES! I THINK A CLASS ACTION LAWSUIT WILL SERVE THEM WELL. IF YOUR INTERSTED..EMAIL ME AT ONICHOLS9@ AOL.COM!STRENGTH IN NUMBERS!
After being a Metro PCS customer for over 10 years I am moving my service to a company who cares about their customers. I have had bad experiences with the customer service from day one, but this one takes the cake.
In Dec of 2017 I had to upgrade my phone; I spent $100 for a new “up grade”; took my new phone home, got my apps on it {standard social media apps} and attempted to make a phone call … which was a joke. I could not hear the person on the other end, nor could they hear me; less than 24 hours after buying the phone I went back to the store in Gainesville Texas on hwy 82 where I bought the phone and explained to them what was going on …. the woman took my phone and called the other woman standing next to her {after telling me it was because of the apps on my phone}; then she said it was the carrier of the peoples phones i was talking to; so she calls the girs shes standing next to and she said, I can hear her just fine; I argued with them, they called their “manager” he asked if she could hear the girl she was standing next to, she said yes, so he said he would not trade or replace my phone.
I made my mind up right then I would no longer use Metro PCS … so now I am ATTEMPTING to get my OLD Metro PCS phone unlocked because according to everyone I’ve talked to the $100.00 new phone can’t be unlocked unless I have service with Metro for 90 days on that phone …. that is a load of bull….I PAID FOR MY PHONE UP FRONT….I am not leasing that phone, it was not given to me, I BOUGHT IT WITH MY HARD EARNED MONEY ….. and now, no one seems to be able to unlock my old Metro phone; we’ve used the handy “unlock device” button on the phone; we’ve used a non Metro SIMS card; we’ve rebooted the phone … but it still can’t be unlocked …..and when we try to call a cooperate office, it gives us right back to customer service; everyone we talk says, “I’m sorry”, yes, you are….do not be sucked in by their great ‘deals’; there are cheaper plans through different companies out there with the same services; Metros rates aren’t that great, you can get the same or better rates with other carriers …. save yourself a lot of headaches and trouble DON’T BUY OR DO BUSINESS WITH METRO PCS they will lie to you, they will take advantage of you, they will take your money and run
#MetroPCS #badphones #badcustomerservice
I have been a customer over 3 years and I would image that metro pcs would like to keep me as customer but I came to realize that Metro pcs doesn’t care for out loyalty. Customer Service doesn’t help at all , the stores or the corporate stores either. All I am asking for is the plan that is 4 lines for 100.00 and everybody tells me that it ain’t possible. Also, my Samsung J7 went out on me and it barely missed it by 2 months of the phone WARRANTY and nobody couldn’t help me with this problem either. Nobody here can’t provide Customer Service. It is like nobody cares about the customers and nobody doesn’t want to make anybody happy just Disappointed
Metro PCS suffers because it does not offer options for existing customers. Loyalty should be given to customers who give loyalty to you. You are aware that the competition to switch carriers is rampant! Why not let existing customers have the option to modify their existing account to keep them in house! I currently have 3 lines on my account, but with the deal offering 4 lines for what I’m paying now, I would upgrade and get a line for my son. Get it? Instead of going thru the hassle of getting the same deal at another carrier I would keep it simple and stay where I am, if the option was available. Your Execs really need to get back at the table and evaluate sales and future profits. Offering great deals to new customers, doesn’t guarantee they will stay! Most go through different carriers just to upgrade the phones and they aren’t losing anything, because they can take their number with them! Get it? You’re truly not gaining more customers, it;s temporary until the next big deal comes! Offer those deals to new and existing customers and offer two year upgrades on phones and I guarantee your customer following would increase ten fold! Ask yourself why customer would choose Verizon and pay that extra cost! Quality customer service and upgrade options on phones along with the ability to modify the account! Anything to keep the customer happy! Get the hint!
You f-ing people are thieves who take advantage of people making me pay 2X for same service I am a disabled man in a wheelchair I’m am going to get some people together and hold up signs at one of your stores that’s say that you guys f**ked me over I’m going to call the media so they can report it and make video and put it on YouTube Facebook Instagram Snapchat and every other social media account I got you f**ked with wrong person f-ing mother f***kers
DEAR METRO PCS IM SO SICK OF SEEING THESE AWESOME OFFERS FOR NEW CUSTOMERS. WHAT ABOUT THE PAYING CUSTOMERS THAT ARE ALWAYS ON TIME HOW ABOUT REWARDING US WITH OUR USED MONEY FOR NEW CUSTOMERS. IVE BEEN A CUSTOMER FOR A LONG TIME OFF AND ON BECAUSE BETTER DEALS WLESE WHERE. PLEASE GIVE US SOMETHING.
How long it’s going to take you out to get your computer’s up at the office on Grand River and Six Mile it been down two weeks
Worst company. Makes up additional prices to charge more and make their own money. Just paid 22 dollars extra for a cheap phone. The workers change up what they say, try to confuse your words and will argue for hours in an embarrassment mode. When they know they wrong, why argue, just fix it and all is done. Seems that they are meant to do that. Like trained to do scams. I’ve been with company for years and still now it just gets worse.
i have one of Metro Employer working in Port Charlotte on Kings Hi way he goes by the Name Adam but his real Name is Ghanim Hashasch he has taken me for $ 20.000 to buy a Store ither in Port Charlotte or Ft Myers .i told him to give me back my Money .i am an 83 year old Women he has a real canoeing way to get some Money out of you .hate the Job he can make a lot more Money if he has his owne Store ,he love me so much that i would let him have the Money ,every Day he wants more ,let me drive your Car my Car got to many Miles oh i buy Your Tread mill never Pay for at , i pay for Tricxi the $3000.00 Micro never pay for her got her back in such bad Shape .every day he come to my House without invitation .taken my Phone out of my auto Pay without my Permission ,so all i got to say i told him over an over not to take my $ 20.000 an buy a Metro Store with at i told him for Days an many E Mails that i want my $ 20.000 back ,if he don’t i will have to take him to Court to get at back ,so i hope that you don’t get involved him buying a Metro Store from my Money sincerely Trudy Harteg
My husband got screwed by metro pcs. Old phone the lgk7 wouldnt cutt on it just cutt off after having it for a 1 yr. So he went to upgrade for a new phone had it for 3 days all of a sudden the phone shutts off now it wont work. This is the zte blade z max bytw. So my husband went there to where he got the phone. The girls there were asking him question like there trying to pin it on him i was there. They asked did u plugg it in wrong responded nope. Did you try to take the battery out responded when i got the phone you said the battery cant come out the phone, then they ask did you drop it responded no. Manager comes out from the back room ask for my husband to leave his phone there so they could try to get it on. 30 mins. to an hour get an phone call saying theres nothing you can do about it but use your insurance for the same phone. When me and my husband get ro the store they said i can use the insurance for the same phone supposly people been complaining about problems with that phone response if yall knew about it why didnt u inform the customer. So we contact metro pcs corporate they said they couldnt do nothing contacted the zte blade z max corporate they said they couldnt do nothing while we were at another store location. And that store location knew more than the store where he got the phone at. So he had this phone since 11/09/17 dished out $115.00 that they just hustle my husband on and nothing can be done. Susposley 2 weeks ago they changed there policy because people were having problems with the zte blade z max and there selling them in store now knowing that there are something wrong with that phone model. Metro PCS is a waste of time. Husband and i are going to “Sprint”! Fell free to contact metro pcs in corpus christi texas on spid and greenwood by dominoes there the ones that sold my husband the phone.
This complaint is specifically about Employee “Jancilla” at MetroPCS Corporate Store at 1861 Lexington Ave, New York, NY 10029.
I intended to Port In a number from AT&T to MetroPCS and was assigned to work with Jancilla on the transaction. Her attitude was lackluster at best and came across as not wanting my business or do any work at all. I provided the port in info. She blankly stared at her monitor and entered the info then asked “what plan?”. I replied to which she said “how u pay?”. I provided my credit card. 20 minutes later she said the port in was unsuccessful and said “need to do a refund”. I asked about the port in info she used and as it turned out, she entered the WRONG Account number. I asked her to try again to which she replied “If it doesn’t work, I am not trying again”. Perhaps she could enter the CORRECT number and none of this would have happened.
After the port was successful (with the correct info). I asked about the promotional poster stating 4 lines for $100. She said, “that’s for people who port in 4 lines” (NOT TRUE). I then asked about the promotion of adding a line to my account. Again, she replied, “that’s for port in only” (Again NOT TRUE).
I wound up taking my business Tmobile across the street for 4 lines $100.
Undoubtedly, MetroPCS employee Jancilla’s attitude and “get away with doing the least” approach to customer service has caused MetroPCS a lot of business. Mind you this was a Corporate Store not just an Authorized Dealers which are also known to lie to customers about promotion.
All in all, a terrible customer experience and I will not go back or recommend MetroPCs to anyone as a result
I have tried to work with your customer service for four months. I have been ignored and talked over and treated rudely. The plan we have has been changed four or five times. The bill is wrong customer service has not helped and now phones are off. THANKS, this is the way Metro PCS treats its coustomers
This is the worst cell phone company I have ever dealt with!!!!!!! It is unbelieveable. First I was having problems with people hearing me on the phone, I was told I was fading in and out. Then I could not send any text messages, long delays when trying to call out. No cell service at times, slow cell service. Calls not coming through; my family and friends telling me that they called, and it was urgent, but I never received a call from them. Metro sucks and it is becoming a known FACT: METRO PCS SUCKS!!!
Dear Mr. Thomas C. Keys,
Your company is a total rip off!! You steal money from your customers!! You hit my account twice for payment! And then when I call CS, they’re too stupid and tell me you people don’t have a fax number to fax the ppwk my bank needs to fix the problem?? You know not everyone live high and drives a Mercedes! You should be ashamed of yourselves!!! I AM hiring a lawyer and suing the daylights out of you assholes!!! I WILL expose you losers fit who you really are! I will go public with my case! So if you don’t want to look bad and not be exposed, email back and since this problem immediately! You got 24 hours.
let me know we’ll file a class action
My family and I had been customers of Metro PCS for over 10 years when they just started. The only way that you can have them take you seriously is if you complain to the FCC. They provide their unsatisfied, frustrated customers with a free upgrade and some credits to ease the frustration. Fast forward two years after our complaint, we still experienced unreliable service, dropped calls, no signal, no incoming/outgoing texts, etc. There are known for using deceptive business tactics to avoid being fined for scamming many customers. Their corporate office enjoys lying to the FCC and only helping their customers until the case is closed. As paying customers, it is disturbing to tolerate unreliable, poor service and to deal with a carrier who could not care less. Fortunately, we switched to a carrier that values customer loyalty. The fact that there are so many negative reviews online for Metro PCS speaks volumes. I am all for filing a class action against Metro PCS for continuously scamming customers.
Yep let me know as well
To much you wouldnt believe it if i told you way to much to type lets just say i have been screwed everyway with metropcs since april 2017 i have lost about 8000 thousand dollars in lost business and customers i am livid please contact me for class action suit we got them if we do it together
The girl Emily Evans in Wilmington,De does drugs all the time. You should surprise drug test your employees often
Don’t ever go to this branch of metro pcs! I had the worst experience with Lester a sales associate in the store. He is very rude and unprofessional and should have his job taken away. The manner that he treated me as a loyal customer for over 6 six years until less than 24 hours ago is highly unacceptable! They somehow have a policy to unlock their phones only after three months. I bought a phone for my little boy for $119 but it was active on my account for under 30 days. As a previous customer you should verbally let customers know that if they switch carriers within that time frame that the phones would not be unlocked and unfortunately you bought a phone that you could not use. One of the reasons I switched to T-Mobile was because I was informed the man who set my phone line up did it incorrectly and that I would be charged higher payments up to $190 because of his mistake. I first came in to see my options about refunding the phone because T mobile ( Who bought them out) a store manager advised to refund it since it’s been less than 30 days. However they don’t know their policy but you own the business! I did what they suggested because T mobile couldn’t unlock my phone and Lester TOLD me to call customer service or drive to the corporate store all while shoving a piece of paper in my face of policies and procedures! As an employee you never repeat over and over again about policies and procedures without first going above and beyond to help that customer who has been giving service to their corporation for years! Finally, he took my suggestion to call customer service after debating with me in front of other customers for about ten minutes and spoke to a representative on the phone for less than 30 seconds and hung up and refused to help me because he stated to the rep that I was a customer not too long ago, so I calmly corrected him that it’s only been less than 24 hours after repeatedly mentioned this before. He tried to detract from the time I have been a loyal customer to the rep. He showed lack of empathy and customer service to myself and other customers inside that building. I asked for his full name and info and he sarcastically wrote down his name after I said I would call the police and continued to argue and belittle me in front of everyone as I left! Lester should not work in an customer service/sales field if he can not handle irate customers. All he needed to do was show empathy and call his manager or customer service to resolve the problem. I would not recommend metro pcs nor would I ever purchase anything from them again! Oh and by the way, you should really watch who you give employment too. Some employees will give you a bad reputation!
Or…
Employees should be terminated when they write false reviews or have family and friends write positive reviews to compensate for the lack of unprofessionalism and customer service! Lester.
( Jumb-o-lya) thanks for giving yourse
Thanks for giving yourself 5 stars!
Hello after call you CSR over 40 times on different people’s phones. The only person that tried to help me was joy. My phone almost no signal for almost a month. I told joy I’ve just had over 21 Surgery’s to repair my broken back . I have 4 nurse and Doctor’s to come change my dressing give me my IV and my medicine. My dressings or any thing has not been change it’s stuck to my skin . Joy said i would recived a new phone and a SIMS card so I could receive the medical help I need .I had to move from my home because un able to go upstairs. I recived the new phone Friday the 21st it had a big SIMS card that doesn’t fit. I called your CSR. Was told to get up and go buy one . I said how if you’re under able to walk . I paid my bill but can’t get any help . I was told I’ll received the same phone this phone is bigger . It don’t fit my to case’s to protect the phone a pink one and a rubber backing . I like to no Why metropc treat people’s on Disability like they don’t care about them . I’ve called so much they just hang up on me when I give them my I’d code . METROPC IS NOT ONLY JEOPARDIZING MY HEALTH THEY HAVE COST ME MORE PAIN AND SUFFERING PLUS MONEY . SOME HOW IF I HAVE TO TELL MY STORY TO EVERYONE ON THE INTERNET AND ALL THE NEWS STATIONS I WILL . A LADY WITH IN A WHEELCHAIR WITH IV IN MY ARMS. I NEED IF MY NURSES AND DOCTORS . CAN’T GET IN TOUCH WITH THEM TO LET THEM NO WHERE I’M AT BECAUSE HER PHONE KEEPS GOING IN AND OUT NOT COMING ON AT TIMES FOR A MONTH IS NOT RIGHT AT ALL . I DO HAVE A INJURY LAWYER I’M GOING TO SEE IF HE CAN SUE METROPC FOR MY PAIN AND SUFFERING THAT YOUR CSR GAVE ME . SOME OF YOUR CSR NEED A LOT MORE TRAINING VERY DISRESPECTFUL ONE OF THEM TOLD ME SO WHAT SHE DIDN’T CARE . I HAD HER ON MY FRIENDS SPEAKER PHONE YES I HAVE WITNESS. HOW YOU DON’T CARE IF I DON’T RECEIVE A NEW IV OR MY OTHER MEDICAL HELP . MABEY METROPC NEEDS TO BE IN THE NEWS THEN YOU WON’T HAVE 95MILLIONS PEOPLE’S . FIXED THIS ASAP THE RIGHT THING WOULD HAVE BEEN LET ME APOLOGIZE FOR THEIR RUDE NESS YOU SIMS CARD WILL BE THERE TODAY WITH YOU PINK CASE AND YOUR BLACK’S RUBBER CASE THAT FIT YOUR NEW PHONE . PLUS I SEE YOU HAVEN’T BEEN ABLE TO USE YOUR PHONE THIS MONTH AND YES YOU PAID HEAR IS SOMETHING FOR YOUR PAIN AND SUFFERING AND THE TROUBLE YOU HAD . AMEN ID number 05061959
I recently visited your store at 277 SW Port St Lucie Blvd. in Port St Lucie, FL. The lady that helped me was very good. But I really don’t understand why a cell phone provider is using their store as a daycare center. There was a little kid, presumably of an employee since she kept speaking to him, running through the store & yelling. Swinging a broom around, that he almost hit me with. I could barely hear what was being said to me due to this distraction. Please stay professional & have your employees get daycare, like the rest of the world. Your customers shouldn’t have to dodge screaming kids in your store.
I have been with your company for almost 2 years and I have never been so mistreated as a customer!!!!!!!!!! I have been lied to on numerous occasions and I am just over done with this company! No matter how much my service will cost with another company, before the end of tonight I will have cellular service with another company and it doesn’t matter what they charge me as long as my device works I will be fine!!
Me and my husband went to the Metro Pcs store on Ridge Rd. in Hiram, Ga last Saturday which was the 9th of September. My husband went to buy a phone . The agent he has black hair and a beard maybe of middle eastern descent , don’t remember his name. He seemed nice and professional during the whole time we were there. We tried to have a phone financed but couldn’t get approved so we said we would come back another time. So we are on our way home and half way there we get a call from him . He says he “accidentally” activated the new phone we couldn’t get and if we could pay half for it then pay the rest later because there was no way to deactivate it that soon. So my husband had no phone because this idiot was trying to get over on us and make a sale by force. We said no and he just had to deal with his “mistake”. So my husband was without a phone until Monday when he called headquarters and they deactivated the new phone and got his old one back on. We will never go back to this store again!!!
My phone is being hacked. Will contact Corporate Office hopefully investigate leading to individuals being caught..
1690 Foorida Ave in Hemet Ca. Only Takes your money! District Attornies office is involved, Consumer Affairs and Better Business Bureau>>>>Don’t waste your time at Metro. Fill out the complaints!!!!!
I have been with metro pcs over a year now I like it recently I ran into money issues and customer service said they can help me I don’t want to but if I can’t get this resolved soon I will be switching carries to boost Mobile you would think they would care more about loyal customers but they way I have been treated it seems like they don’t so I would like some help metro pcs
I have been a loyal customer of Sprint for over 13 years but because of their prices, I have decided to try MetroPCS with two of my lines. The service has been good with these two lines and the price has been reasonable.
I often share good experiences to friends, family etc. and I did start recommending MetroPCS to a lot of people and as a result at least 20 lines have been switched, but this is where things head south. I have a dear friend that I’ve been trying to convince to switch from Verizon for a month, she finally agreed and came to Albuquerque form a rural community in NM to make the switch. She arrived before closing time and the employee helped her, she asked for a minute to decide while the employee took care of another customer, as soon as the employee was done, my friend said she wanted to make the switch and take the deal. The employee said it was after 6 (by 3 minutes) and that she couldn’t help her. She said that she had to leave. 2 days later I finally convinced her that it was worth the switch so she drove to the MetroPCS closest to her in Las Vegas, NM and tried the switch, the employee asked if her lines were active and she said no (not understanding what he meant), she called me and I told her that they were. The employee told her that she said they weren’t and that he couldn’t help her, I told her to have him run the numbers and he refused. She then asked him if he was willing to just let her walk out the door without helping her buy a phone and he said yes, goodbye.
I’m not sure what is going on and if these are isolated incidents or not. I’m sure Metro PCS executives and their investors would not turn away a customer because of the bottom line (money). What ever happened to good customer service? I get good customer service with Sprint on my other lines. Do we have to sacrifice good service to save a few bucks? I’m starting to believe that I made a mistake in sending people to MetroPCS and for switching 2 of my lines, I may have to switch back to Sprint because at the end of the day, I’d rather have good customer service than be treated as a fool or as a burden. Get your act together MetroPCS and don’t forget those that made this company what it is!
I am receiving 20 calls a day everyday from fiction I wish you would do something about that it’s very annoying and fall lawyer will take my case I’m doing it if you don’t take do something about it
Nothing but headaches since I updated my debit card. I entered all the right information for billing purposes, and it didn’t go through when I tried to pay. For an entire week, I complained, and everyone treated me like a retarded individual after explaining that everything was verified. Sure, it takes my credit card, but whenever I talk to someone, the say “Oh, I’m so sorry, let me fix it”. Well, the website still calls me a liar, and they can’t even provide a phone number for me. I get emails saying that it’s fixed, but the website or my app STILL won’t recognize my debit card, but the kiosk sure has no problem accepting my payment along with their additional $2 fee for going into their store. Imagine that… having to pay $2 to walk into their store. Worst experience ever!
Need the exact address or person to contact to obtain detailed phone records from 5/1/2015 through the end of February 2017 for a service that ended in February 2017.
I’ve been passed around numerous times on toll free numbers, visited MetroPCS stores as I was told would be able to accommodate, given local “corporate” office toll free numbers which do not offer any automated ability to reach someone to request the same and always end with a high volume of calls to call back in 2 hours and hung up on… all of the aforementioned with zero results.
Help!
Sincerely,
Heather
PS: I might add, I had zero issues while with MetroPCS. I had to switch because of my work location (Air Force Station) where the only tower/service available was AT&T which I wish wasn’t the case. I actually loved my EVO and the MetroPCS service and price, and outside of the inability to receive signals at the office I have nothing bad to say about the cost or service. I had an aging and ill father at that time, and I was just too anxious during work hours that I might miss a life threatening call.
i need to get in contact with the main person in charge or ceo if possible. it’s in regards to an employee that has been prvifing my family and i exceptional service for many years and have alot more to say but would like to actually speak to someone because this person deserves recognition. This person is beyond amazing.
please contact me via email and i will provide a phone number
thanks and have a great day
Worse company ever employees don’t know what there doing was very unhappy with service brought back phones how company policies are posted in store and on paper work from store store manager was very rude never go to metro pcs again
I want this email to reach the appropriate corporate office personnel. There was an offensive issue that occured at one of METRO PCS store locations in Albany Georgia . Mainly the South Slappey Metro Pcs store. A employee was video tapping her self and a unknown person having sexual a encounter in the office of south slappey metro . This video that was posted to facebook has garnished over 2000 plus comments and over 500 shares about this person and the Metro Pcs stores in Albany Georgia. I am more concerned about your brand and how you would want your name and logo to be represented and this is not it. This harmful and unsafe for other employees to have to go through the issue of having to explain to people that we here at metro do not condone this type of behavior or to be solicited by sexual advances due to the video. This is not a place to work if this is allowed or accepted as ok. Please consider the factors in allowing this type of behavior to continue to occur if allowing that acceptance in a Metro Store.
Thank you for your time to handle this matter appropriately.
Metro pcs service should be avoided at all cost. I opened up an account on July 28th. It took 2 hours for me to switch my service to Metro pcs. The nightmare service cost me $85.00 to hookup. Then the service on my unlocked phone went crazy. My phone doesn’t ring, doesn’t accept calls, often can’t go on the internet. I went to the cooperate storeally and they told me that they were aware of the problem, but could not help me.
I have been with MetroPCS for 4 yes now. I have had nothing but trouble with this company till December of 2016. I paid with my bank card over the phone and come to find out they charged me 4 times in December and then again in February of 2017 you did it again. I asked for a new due date because I don’t get my husband’s death benefits till the 21st. I am tired of listening to the bull crap from customer service. It’s a shame how so many people dislike Metro PCS the name people are calling y’all fits y’all perfectly. Of this issue doesn’t get resolved soon I will.be looking for another carrier. This is such a shame for y’all to due to people then we have to deal with customer service who are very rude and do not care about us.
I turned an application in at the Wilmington Ohio Office yesterday to the store manager Tyler and today was sent photos where he has took pictures of my application and posted it to his Facebook page. This has my personal information on it and other peoples name and numbers. I have tried to reach out to him and the corporation office with no luck please reach back out to me before I feel that I need to reac out to my lawyers.
You should reach out right away to your lawyer regarding this matter. I’ve been doing research and this company seems to have many issues that their general counsel has failed to resolve. You should also report this to Mike DeWine’s office.
I am extremely upset. I have had issues with this service since I’ve had it on and off each day. I didn’t complain before because I didn’t notice it when I wasn’t using it for work and the current job I have I use the phone alot now. I have had issues with it telling me no data, weak connection, nothing loading and no being able to send text messages this is messing up my money. I just got off the phone with a supervisor named Jo and she told me that since I didn’t report it till now I can’t have my full month waived for the XXXXXty service. I have been paying for a family plan every month and all they will credit is 20$ and I am suppose to have an unlimited plan but that is not what I’m receiving and the whole call with them for an hour I have had no data signal whatsoever and it still hasn’t popped up. I have done everything they asked me to do and no customer service agent or supervisor can help me
I’ve been with TMOBILE for quite a while and I’ve NEVER EVER gotten a rude rep. I’m glad my husband decided to switch. Now he won’t have to deal with this silliness. It really doesn’t matter if the corporate office responds. We will not be dealing with Metro anymore.
I do not normally write to corporate offices but this rep was totally out of line. My husband called Metro PCS at approximately 7:30 p.m. He called to get the information needed to transfer his number over to T-Mobile. The first representative we spoke with was so very rude. He was speaking so fast that we didn’t understand what he was saying. We asked him for the account number and he asked us why we needed it. My husband told him he just wanted it. The rep gave us the account number as we asked. Then we asked him is this all we needed to transfer the number. He said in such a rude and arrogant why that he doesn’t know and we would have to call TMobile. We were like…..okay….Is there someone else that would know? He said no. Then we asked if we could speak to another rep. He boldly told us NO. Then we asked if we could speak to a Supervisor. He boldly told us again…..NO!! Then I said, yes you can and I will hold while you go get someone. He quickly put us on hold for approximately 30 seconds and then disconnected the call. So we called back and spoke to a young lady named Carol. Very nice lady. We asked her for the account number again and she politely gave it to us. We told asked her the same thing we asked the first rep. She POLITELY gave us the same answer the first rep did. She said we would have to know what TMOBILE needed. We thanked her and told her about the RUDE A** rep we spoke with initially. She apologized and ensured us that the situation would be escalated.
Do not go to the PCS store at Reisterstown Rd Plaza. Bought a phone with a prepaid service and 3 days later the screen started going on the blink and then went blank. Went back to the store and they, or I should say the nasty lady behind the counter Domonique , would refund it or switch the phone even though it was only 6 days later. Went to a corporate store in Baltimore and they were out of the phone but called the original store and told them to do an exchange or a refund. I went straight back to that store, and Domonique still said she wouldn’t help me. This store has lousy help, are incompetent , and are rude. Do not do business with Metro PCS!!
On July 19, 2017 I had purchased a phone at Metro PCS, 6301 Grayson Rd., Harrisburg, PA 17111. I gave the merchant my photo drivers license as ID. What I did not notice the merchant had typed my name incorrectly on the validation information in the computer to start my phone service. I did not notice the incorrect info. until the next day on my receipt. I returned back to the office, showed them the error, requested an updated corrected printed receipt or doXXXXent. She refused to give it to me. I asked why not and she said that their system will not allow her to print a corrected name on my account. I asked if she would state in writing that I am not receiving any corrected info, she refused; lastly I asked if I can record her answer, she refused and told me she is going to call the cops. I told her so am I because I paid my money on an account that has incorrect information and I have no proof of anything in writing with my name SPELLED CORRECTLY. That is all I was asking for since the merchant had typed my name wrong from my drivers’ license. The cops arrive, I get told to go to another Metro PCS store, of which I did and received an updated corrected copy of my account info within 30 seconds of arrival. This 6301 Grayson Rd., Harrisburg, PA 17111 store has incompetent employees that need to learn how to read and type.
I thought a second chance was in order, I was wrong. The first time I went into a MetroPCS store I got a Galaxy On5. Within 4 days the phone was not working, I had to charge it up 3 times and it got so hot I couldnt touch it. Customer service said, well try not to use it too much and laughed, when I said this is not a joking matter he said of course take it back to the store and get an exchange or refund. You have a 7 day return policy. I said fine, I took it to the store 139 Jamacha Rd El Cajon California. The girls yelled out “how can we help you” and I said I need to return or exchange this phone. The girl yelled we dont return phones or exchange them. I was like..excuse me? This phone is defective and its still in the time frame to return. The bleached blonde ditz manager took the bag from me and took the phone out, she decided to play with it (without asking me) then she threw it back in the bag and said Im not returning this unless you want a FLIP PHONE. I said I dont think so. She handed me the phone , I said hey look I got a receipt here that says I can bring it back. SHe said get out of my store…I grabbed the bag and went to walk out..I had my back to them and I heard my mom say ” you dont want to do that” I turned around and my mom said, she almost threw a cleaning bottle at you. I said well go for it. THe manager said get out of my store Or Ill call the cops. I said GOOD do it your robbing me!. She called me a XXXXXX again and told me to get out. I called Metro and spent 3 days. I finally got one guy who said he was the regional manager on the phone. After my dealings with him, he disappeared. IT was like he didnt exist. Well a year and a half later, I decided to try another store 415 Parkway Plaza El Cajon, I walked in with my mom. We were going to get the 2 free LG K20 phones where all you pay is sales tax. Juan was filling out the computer, didnt discuss anything with us. Next thing he said..hey tell ya what, since you are so nice Ill give you a deal. Get one phone line for 40 and the second for 25 that way its alot better and its only 5 dollars more ( I was like Yeah I know about that its on your website) I was like yeah I know ok. So then it came time to pay. HE said ok the total cost is 162 dollars. I looked at my mom and we said FOR WHAT? He said well you do have to pay sales tax on the phones. I said how much is sales tax? He said 50 dollars each. I was like 50 bucks on phones? WTF? We said um no thats ok we cant handle that. He then put some numbers into the computer and said well how about 120. I said lol I dont think so never mind but Thank you anyway. Juan said come on ladies you have to pay for this if you dont it comes out of my check. We said well dont process the order then it never existed and we walked out (he wouldnt let us take the paperwork with our information on it) I went to make a call on my phone to metro and my phone was dead. I went to the store where my phone was from and they said yeah it looks like Metro PCS ported it out already. I said how is that possible? They said you would have to ask them. SO I went back to the store and Juan said yeah I already ported it (before it was paid for) so now the phone number is with Metro. I said what about my moms phone? HE said no I havent done hers yet I said WELL DONT. DONT TOUCH IT..YOU just lost me MY number leave hers alone. SO I went home and spent 7 hours on the phone bouncing back and forth. I called metro and they said well do you have the pin number. I said there isnt any, they said do you know the password? I said there isnt any. Well apparently JUAN put a pin number and password on the account without telling us. They said they couldnt do anything til they got it. I decided to go to cricket and see about porting my number from metro to cricket again. Well that couldnt be done because Juan had already deactivated the phone, so the number was gone. So I had to put out more money to buy a phone and get service via cricket. Everytime I try to talk to the OWNER of the store, he is never there,,ironically and the store manager keeps lieing about when he is there and not there. I feel like sueing!!! OH and then I Found out that the CEO Roger Linquist passed away and JOHN LEGERE for TMOBILE is the NEW CEO of Metro…….Ive lost ALOT of money from METRO and IM SICK OF IT.
Do NOT go to the store @1729 E. Charleston Blvd Suite E, Las Vegas, NV 89104 p# 702 272 3672. The manager Angelina and district dealer Liz Herrington rep are snotty obnoxious, condescending, insulting people that dont care about anything except their pathetic commission and screwing the customer. I upgrade to a ZTE phone – DO NOT buy one – its the worst OS system I have ever used in my life.It’s a nightmare. I tried to return the phone for a refund 2 days after buying it and they flat out refused. Rip off employees and scam artists. Judging by all the complaints here everyone should start sending complaint letters to CEO Thomas Keys -MetroPCS Communications, Inc.- 2250 Lakeside Blvd Richardson, Texas 75082 (214) 570 5800. Maybe after 1,000 letters they might get a clue and start changing their deceptive policies and retrain their store owners, managers and employees.
On July 11, 2017 my 14 year old daughter walked into a MetroPCS store in Houston and purchased a phone and service. She had no ID and no adult with her. She came home, set the phone up, and the first thing she did was contact two dope dealers. Two hours after that she walked out the door and hasn’t been seen or heard from by anybody. She has a history and there were many reasons she didn’t have a phone. I found the phone contract and called the store. I asked “At what age are kids allowed to come in and purchase a phone without a parent.” After being put on hold 3 times stupid girl number one still didn’t answer my question, except to say that they ask if you are 18 years old. But ‘basically’ anyones kid can walk in at any time and get a phone. I asked for a supervisor and she wouldn’t even give me a name. I got on line and got some numbers. 1-888-863-8768. I don’t know where they sub out their calls to but I would have dotted this woman’s eye if she said “I understand” one more time. I told her there was no way she did and to quit saying she understood. Stupid girl number 2 couldn’t answer my original question or my second of “Do your employees work on commission?” You would think corporate could answer something so basic. After 20 minutes of getting no where, she told me to call the police about my daughter. I told her I already had. I ask for a contact in corporate office to write a letter to or call. She asked my zip code. Then tried to tell me that the store front where my daughter bought the phone is the corporate office. I wasn’t going to try and talk to stupid girl number 1 again.
The store people, stupid girl one and two, didn’t give a hoot that my daughter is missing because they sold her a phone. Stupid girl 2 even had the gaul to tell me that everyone should have a phone, it’s their right. No, not everyone. I am disappointed in the lack of humanity and disregard for my concern and feelings by this companies employees and representatives. Never, ever, ever will I recommend this company to anyone.
When my wife went to pick up the phone she was abused verbally the third time each trip has gotten worse people yelling at her and abusing her she’s 65 years old I’m calling a lawyer her phone is still not programmed she started crying and went out the door I’ve been a customer for over 10 years this is a new problem over the last few months I’m hearing the same verbal abuse from other people who had the same experience at this corporate location at Sand Lake and Orange Blossom Trail in Orlando Florida
to the roger linquist and metro pcs. cbs anchor woman cindy hsu recently got nvlved in dirty coraption business with crazy cbs anchor otis livingston to steal money from metro pcs company employees bank accounts.never trust cindy hsu and otis livingston they need to be arrested and put in jail !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I was physically threatened,verbally assaulted, and spit on by a metro pcs employee and no one will talk to me ! BIG PROBLEM !!!!!!!!!!!
Yesterday, Thursday 6-29-17, I went to Target in my area and wanted to switch cell phone carriers from Metro PCS to Consumer Cellular. I also wanted to keep my same number as most people do. In order to do that Metro PCS has to “release” my phone number to Consumer Cellular in order for the process to be completed. I have spent a total of 3 hours and have waited over 24 hours for the process to be concluded and still nothing. I also tried today, Friday the 30th to make contact with a live Metro PCS customer service reps, to no avail. STAY AWAY FROM THIS COMPANY. THEIR PHONES SUCKS, THE SERVICE SUCKS AND WHEN YOU WANT TO CHANGE CARRIERS THEY PUT YOU THROUGH HELL.
Their computerized payment system is for the birds. I add data to my hot spot regularly. They have a problem processing the payment because of their screwed up system. This gets my account suspended regularly and I have to visit a store to straighten it out. How the hell do you visit a store at 10 at night and their system will not connect you to a customer service person. Can you say “class action lawsuit?”. I cannot be the only person experiencing this. Maybe a class action lawsuit is what it will take to get their attention. Or maybe I should call the President of T-Mobile and explain to him what a bunch of idiots they have running Metro PCS. Would not be the first time I got the president of a company on the phone.
I bought a new phone for my girlfriend because she had issues with charging it. I went to my local metro pcs store and the girl had shut off my phone instead of deactivating her old one and activating the new one. And then my phones sim card was locked so I couldn’t use it! I had to leave work early a few days later to go back and correct this and was there for another 45 mins just to have to leave the new phone because it wasn’t working and was told I couldn’t return it because it was an upgraded phone but if I was a new customer I could! What kind of frigging service is that?! So I left the store after a week from buying a phone I couldn’t use or return! I was told I had to go to a corporate store an hour away to fix this! So I tried my other local store and the girl there named Dee in the Middleboro, mass store was terrific and fixed it within 20 mins! I’m very displeased with the service I got at the store on center st in middlboro,mass and will NEVER return to that store I bought it at again!!! The girl name Sonya had no personality and had no concern I was unhappy!!! I hope that the customer service practices there will be addressed or you will be losing customers!!!
I have been a customer of Metro PCS since July 8, 2016. I have not been very pleased with the service since then, however it was affordable. I am currently without any service and I have paid my bill not once but twice. I paid the bill Friday May 26, 2017 and I still do not have service however it shows they have processed my payment at my bank. I went to the store and I was told over the phone by a customer service representative and she stated they were experiencing a network problem and it was affecting more people than just me. I am still without service and tomorrow is a holiday, so Im not too sure I will have service by tomorrow either. I am contacting the corporate office and the CEO of the company because this is unacceptable. Very displeased customer.
All i have to say is bait and switch! Thanks Mon and dad for my college education,lol. Anyway, they tried to bait and switch. They are the biggest thieves and don’t get it twisted. The only way they make money is of off robbing you. So when you try to negotiate you’re literally taking food out of Thier kids mouth but that isn’t my problem. Sorry you can’t feed your Kids but i have to feed mine. I’ve been a loyal paying customer for a decade or more and now I’m going elsewhere. You’re a bunch of crooks. You treat your loyal customers like crap. Go to hell t mobile and metropcs.
I don’t know where to begin. What I observed at your Metro PCS store in Gainesville, Florida was truly shocking and horrendous. I went into the Metro PCS store on NW 34th Street and Archer Road to make an upgrade on my phone about 10 days ago and I walked away so frightened and scared that I have thought not about too much since that day. While discussing my phone options with the sales clerk who was being really professional, his manager came up to him and violently grab him and began to get very physical with him. It is not an exaggeration when I say that his actions shocked the other employees and customers who were in the store. I hope Metro would take actions to prevent such violence in the workplace from happening again. I came to find out later that the person assaulting my sales rep was the store manager and the other employees who were there can verify this assault if they are not scared or intimidated. I have spoken with other family and friends about my experience at Metro and they all were taken aback at my experience at this store.
HI my name is Shelia Robinson. I have been a customer for 2 years. Saturday, May 13, 2017 my cellular phone was damaged. It was after business hours, so i waited until May 14, 2017 and went to one of the local stores. I have had insurance since I purchased my phone. I informed the cashier that I wanted to file a claim being that my phone was damaged. The cashier informed me that I couldn’t file a claim being that my husband used the insurance, and the only thing I could due was upgrade to a phone that was 165.00. Informed the cashier that we pay for separate insurances for our individual phones. Cashier stated that was all she could offer me or I could buy a new phone. I have been without a phone for a few days now and my husband is out of state on business. I feel that this cashier was only trying to make a sell instead of helping me. This is the second time in years that i feel as if my experience with Metro PCS has been unsatisfying. RIght now I am a very unsatisfied customer. I am really considering changing phone providers being that I have been paying insurance I cant use, and the cashier had the nerve to tell me if I bought a cheap phone for the time being it would cancel out upgrade.. So she only left me with the choice to buy the phone that was 165.00 which i do not have, and I just paid my cell phone bill on May 11, 2017.
I have been having trouble lately with metro PCS they don’t want to acknowledge that they are at fault they want you to believe it’s your fault no credit for bad services either and everyone you talk in Customer Service is foreign and you can’t understand them at all it’s frustrating. I been with them for years thinking seriously about switching
We have been with Metro Pcs for almost 3 months. I first signed my 2 son’s up. They didn’t have really any complaints about their phones or service. Then we got the first bill! The plans and prices weren’t what we agreed to. So, we called to talk to a representative about it. We were informed that we would have to go back to the store we got them from, 1 1/2 hours from our home, because we were taking a friend home and he recommended y’all. So, we made the trip back out thinking maybe this was just a mix up. After we got everything straightened out, and many apologies later, we decided to to sign up for my husband and me. While we were looking at phones, the sales lady kept trying to divert us to the SamsongOn5. We went ahead with her strong reccomendations and it was the worst mistake. The phones are crap! We have tried everything, even sim cards! Constantly no space, continuously shutting itself off and having to reboot numerous times! Plus, the billing situation is a constant nightmare! So, once again, we had to return back to the same store. Even with no damage, we would have to pay for the insurance to give us the same piece of crap phone or pay about the same amount to upgrade plus $15.00 fee. As a company, I would try to fix this issue instead of say I’m sorry with your hand out for more money. Plus, I’m the only one who can’t get service at work or even going down some main roadways in the middle of town. I’m not asking for freebies but some ACTUAL CUSTOMER SERVICE would be nice. My business will be moving from Metro Pcs not to return and no reccomendations will be made. I will strongly let all my friends and family know to stay far away from your company!
one of the worst companies I’ve ever dealt with by far poor customer service poor connection service they’re just poor all around, paid my bill yesterday & my service was cancelled today I’m 6 1/2 months pregnant I’m stuck at work with no access to my phone I call can’t speak to a live person so I call where I paid my bill theres nothing they can do supposedly I have to pay more money they lost a customer seriously this is the run around & I don’t need it.
Been having a horrible time with my ZTE Pro Max something was wrong with it before then recently wouldn’t charge so took it to store had to pay $15 for warranty to get new phone and had to take it to another store to put in order for new phone i was told 3-5 days had to wait whole week put it in on Monday didn’t get it back till the next Monday the lady had the flu not her fault went their Friday to pic up phone the guy says cant give you phone only the girl knows about your phone so what are u there for and he was kind of nasty she put most of my stuff back lost a lot of contacts and also other time when having problem I lost a lot of stuff with other companies your stuff just sync back to new stuff from old with metro its a problem its always a problem now I cant download stuff and cant erase different contacts now guy at first store says have to get a disc to clean up but that will erase everything so what’s the point and the purpose I want some kind of compensation its not fair I feel I’m not being treated as a valued customer just you don’t know ill fix your problem temperarly and send you on your way and its not right or fair I don’t know if its because of training or where store is located mostly blacks and Spanish come in to both but I think a better job could b done and the other store same race criteria the people in stores are nice but when you need your phone and what’s in it and on don’t get delivered there’s a problem if this was a white community the problem would b solved a taken better care of don’t feel like a valued customer at all have lost a lot of info and pictures behind metro I like my phone and the price of service but will go else where to get the service I deserve if need be
I was looking for a company to transfer over 3 lines and have decent service. I thought anything is better than Sprint right now, so, I decided to try Metro PCS. Well they start off lying so I know there’s no way to switch over to their service. They promised a Samsung J7 for new service/lines for free as an in-store promotion. well, how about I had gone to 3 different stores in my local area and had called and visited several stores in and outside the area in which I work and No one has the phones. I was even told that the owners of these stores are angry because they’re losing business. I believe it is a ploy to get customers in the store and then hope that they could entice them to one of the less popular(garbage)phones. Nope, they were oh sooo wrong, people are walking out and going to another carrier. Corporate will probably release more J7’s and set the prices higher. SMH. ridiculous. Everyone is lying and deceiving the consumers.
Hi I have been contacting your Sales team since two weeks to open new stores in TX but nobody reply yet. I have 7 years experience to operate cell stores and do have financial capability to open more then 10 stores.
Please contact on my email address kashif.hassan78 at yahoo.com
June 2016 I purchased a Samsung Galaxy5 for $400 cash at your Galleria White Plains 100 Main Street 2nd Floor White Plains, NY 10601 # 914 288-9009 location and it has continually been giving me problem a few months after to date. I took it back to the store and told Adrain that sold the phone to me I am having problems and he told me he cannot assist because the store was busy (the store was not packed with customers) however I waited there but he ignored me. I have called that store number and never get anyone to assist me. I took the phone to a Metro pcs/ team mobile store and they opened the phone and told me it is a factory phone. I told him i was told it was a brand new phone and asked how do they know it was a factory phone and he pointed to a sticker that is placed inside the back of the phone, I am appalled, shocked, I had no clue i paid $400 for a factor/refurbished phone that has continuous problems and cannot get this matter solved. I have my receipt to prove i paid $400.
Dont ever go to the store located on 162-01 Jamaica Ave, New York, unless you want to wait 1hr to 1 1/2 hr while staff flirts with females, take their friends frist and walk around the store playing on their phone instead on servicing customers.
My experiance last night, after waiting for an hour and young woman walks into the store with her friend, saying she’s waiting for a particular staff. When they called number 49, she started saying how. “Ill turn this place up”, there was 9 people ahead of her and the staff took her, well her friend who’s works there did. Actually, a guy walks in and they took him before me too and i feel discriminated against. I left. Im not waiting more, while they take people whos numbers were behind mine. I was 1, she was 8 and the guy was 4.
Today,The one 175-51 Hillside Avenue in Jamaica
located near the F train, they were uless too. I told them what happen and if they could call headquarters inorder to get my pin. Because when i called customer service last night, they told me i could get help an authorized dealer. Other than raising her voice after asking if they could call the corprate office bc i wasnt going back to the one on 162nd street. She had the nerve the lie and tell me “oh go to jackson hieghts its only 25 mins,i live there. Lair, took me an hour like i told her. Also she was so kind to tell me corporate was the one on Jamaica. So with my toddler i had to travel on the train for 40 mins and walk another 15mins, just to get help. Instead of them making one phone call and inquiring if i could get help after customer service gave me wrong information.
All this just to get a new phone. Wait inorder for you to delete your account you don’t make a payment according to staff? Also according to your staff, rebates have to be mailed in. Really? Why is it the price that was listed for my phone, i paid for without mailing in rebates? Like I’m that type of person not to pay my bill or would screw with my credit? The only two stores that are descent, is the one on 83rd street and Jackson hieghts and the other in corona by 103rd… Maybe they need to train their co-workers.
I am not a metropcs customer. I have been trying for over 6 months to get this problem resolved. I’ve decided to contact an attorney if I don’t get a response. For the past 6 months I’ve been getting on average 15-20 calls a day to my private phone number with Verizon from people thinking they are calling Metropcs. My phone number has been listed as the number for 171 Lincoln St Worcester MA store. I believe this store is closed. However the calls keep coming everyday. I do not want a new phone number. I want my number removed !!! Now I’m getting harassed with voicemail because I don’t answer my phone if I don’t recognize the incoming #. Please email me
There are certainly numerous particulars like that to take into consideration. That could be a great point to deliver up. I supply the thoughts above as normal inspiration but clearly there are questions just like the one you convey up where an important thing might be working in honest good faith. I don?t know if greatest practices have emerged round issues like that, however I am positive that your job is clearly identified as a fair game. Both girls and boys feel the influence of just a second’s pleasure, for the remainder of their lives.
. I have 4 lines with you all and A payment was made on the wrong account on 03/07/17. I called the same day when I received the confirmation email and it was fixed the same day. A few days later the lines get disconnected for non-payment. I called again to get it fixed and the lines were reinstated again. This morning all 4 lines are disconnected again and I spoke to 2 different representatives that told me that they couldn’t help me because the payment was not made on my account. I have the confirmation email with the wrong phone number and I have the card number that I made the payment with. I was asked to fax proof of the confirmation to 8558490501 which I did last week and they do not show they have received it. My kids are at home with no way for me to contact them while I am at work because all 4 lines are with this account. I am tired of getting the run around.
My name is Tammy, im 45 years old with some pretty serious social disabilities. I needed a new phone and really wanted to look into ur services. I did my research online….and decided to make the hour and a half trip to your nearest location. I went to the st cloud Kiosk in the crossroads mall. Now, most people dont have a problem going to a mall, i however do. U see, i have severe social anxiety disorder, agoraphobia and ptsd just to mention a few. Public is almost impossible. Initially i didnt think i was going to make it thru to get my phone and plan set up….i even fainted while i was standing there. Thank goodness my boyfriend caught me before i hit the floor. The poor lady that was working….i felt so sorry for her. Im nearly impossible to deal with in these situations. Her name is Heather….and she was truely the most amazing person ive ever met. Not only was she patient and kind but extremely understanding. She stayed late two nights in a row to help me in every way possible. I believe she even got into a bit of trouble for staying late the first night but still stayed late the second night to make sure everything was set up for me right so i wouldnt have any problems. Ive never seen someone go so far out of their way for a customer before. Especially one that can be as difficult as me. Because of her i am now and will forever be a loyal metro pcs customer. She should honestly be the main trainer for customer service in your company. You need at least 20 more employees just like her. Bless her heart….such a wonderful person. Not only am i totally impressed with her but she also made your company look extremely good. Being disabled makes it almost impossible to get decent service anywhere. When i left with my new phone in hand, i felt respected. I actually look forward to dealing with Heather in the future. Please send her my regards and let her know how truely appreciated she is. Once again, her name is Heather from the crossroads mall kiosk in st cloud mn. Congradulations metro pcs, for hiring such an incredible employee. Thank you for your time.
Sincerely……Tammy Guggenberger
I had a very poor customer service experience at the PCS Store I Westgate Plaza, Brockton,Ma and I need someone in authority to talk to, not the supervisor for the store.
Visiting a Metro PCS store (1085 Holcomb Bridge rd. Roswell, GA, 30076) my wife and I experienced a very unprofessional store associate. Store representative “Mike” upon assisting an African American lady standing in line asks, “Are these people (pointing to my wife and myself) with you?” To that question the young lady replies no. He then states, “Oh well since they too are black I assumed you guys were together!” Myself and my wife feel this comment was extremely racist and unprofessional and would like the issue addressed immediately. Contacting their corporate office in Texas proved useless as no one has contacted us back yet. I am very upset and disappointed that such harsh treatment was administered and exists and coming from what seems to be a majority minority owned and populated store based on it’s customer base. This issue will be further looked into at the corporate level and above.
I got 2 new lines of service on 12/31/16 and have had nothing but problems the store is rude customer service doesnt do anything but tell you that you habe to go back into the store ive already had to order new phones. They broke one of them by dropping the store phone on it. All i want is a different phone for my lines and they dont want to do anything but make you pay more money to do so. Its absolutly ridiculous and unacceptable i would have never switched if i knew thats what i would be getting into one of the biggest regrets of my life
I’ve had this phone company for about 3months now. They have way to many service outages and moments of me not being able to use my phone when I want to like I should be able to ! They have good deals to get people to switch to them but why are we switching if we can’t even have service we are paying for. I myself pay $101 dollars for two lines and this is getting really aggravating. When you call and explain to any of them that have a crappy attitude and then offer me a different phone that I myself still would have to pay the 15$ insurance fee for the same type of phone. THE PHONE ISNT THE PROBLEM its the service provided by them. I wanted the iPhone 7plus but I think I should look elsewhere now because I pay too much money here to not be able to use my phone like I want to.
I was debating on adding more data on my phone but decided not to and because I did not purchase the extra data metro shut off all 4 phones on my account, these 4 phones are prepaid services and Metro turned off what was already paid for because I decided not to purchase extra data. Tried contacting costumer service and after 30 minutes of an automated recording telling me it could not connect me to a costumerecent service rep I finally went to a pcs metro store where the costumer service rep insisted I had bought and needed to pay for the extra data to have my 4 phones turned back on , let me remind you this is service that’s prepaid for , paid in advance before the service is reactivate.
When I said I didn’t want the extra data and insisted for my service to be turned on the rep said she was trying to help me and I was being rude and asked me to leave the store, I left and went to another pcs store encountered simular issues with telling me i had to pay for extra data before what i had already paid for would be restored i was finally able to correct the issue but not without much debating….. too much of a headache. Not only bad presspaid phone service but horrible customer service as well
This is to everyone with a complaint. I to have had super bad service with Metro PC Costumer Service department. I am writing to the Better Business Bureau to file a complaint and to have a very poor rating place against them. I to was treated unprofessionally on the telephone with Customer Service and also in the stores. Just the other day I was told that a charger was $21.00 and that was all they had. Metro PC you should be a shame of these people representation your company.
Okay ive currently quit my job at metropcs because i was tired of the guy who was a supposedly “manager” first of all i used to work at 1040 S LaGrange Rd LaGrange, IL 60525 and i also worked at the location at 15 W Grand Ave. Bensenville IL
First of all what i want to say is those 2 stores will rip off any customer why because they will charge you for a supposedly “service fee” which they will mark down as a “promo bundle” and will charge you from up to 15-80 dollars…..they will have customers trying to get an upgrade but will tell them you save more money getting a new phone…. um no they dont….ive always liked working by myself because customers liked the way i attended them they always said i took care of them…. and when my supposed manager tried and do the sale he would try and get them to do a new line and charge them a 30$ service fee i never did that because i wouldnt want that done to me…..this is how i used to get customers…. i told them about the plans and suggested what phone and would tell them the price….they always save when they are transferring over on most companies what i mean by most is if your transferring from att boost sprint verizon cricket you can get the free phone or up to 60$ off but if your coming from companies like simple mobile, tmobile walmart univisin mobile ultra mobile and some other ones you would have to buy the device and plan. You can still transfer your number from those companies you just have to pay the phone whichever the price is and the plan you want thats it like lets say you are coming from simple plan and you are buying a 29$phone and you want the 50$ plan that has 8gb which thats the promotion right now all you have to pay is 79$+tax so it will probably cost you like around 83$ around there. But if your coming from boost and you want to get the same 29$ phone your price is different it should be just the plan and the taxes of the phone so you’ll be paying around 64$…..whats the difference and why does the boost customer get the discount and simple plan doesnt well simple plan is under the tmobile network and if you have a carrier that is under the tmobile network they arent eligible for the discount because i mean metropcs is also under tmobile network….and the boost mobile is under sprint. thats how i always explained things to customers all the time so that they dont think im charging them things. Also your never supposed to get charged for activation nor a service fee…. unless you already have metro and want to upgrade you do get charged an upgrade fee whis is 15$….also another insider is this just dont go with metro they claim to have the 60$ plan which they claim to be “UNLIMITED” take my word from someone who used to work there and also had metro which now i have boost because i love boost and never had a problem with….. Metro doesnt have unlimited trust me. I used to have metro and had he unlimited plan and it wasn’t unlimited the reason i wanted unlimited was because i use a lot of internet im always surfing the web checking my fb and instagram and snapchat and my whatsapp and watch netflix and hulu and youtube and im always listening to music on spotify pandora and apple music basically i use a lot of internet and when i had metro i then get a text saying you’ve used up 24gb of your internet your speed will now slow down i was like wtf.. Why if its unlimited…. so i switched back to boost and believe me i never get a text telling me that and my internet is always fast and im on the unlimited plan and i never have a problem…. So just dont go to metro take it from someone who had Metro and Whom Worked in the company as well
warning…Linquist sold the company to T-mobile. Don’t know how to find more up to date iformation but don’t count on information that is online. It is not relevant. If anyone can find out more information please let us ALL KNOW
We have updated the Metro PCS page – thanks!
Since Jan 2016 I have had 12 phones from store #5005 3100 22nd Ave St Petersburg,Florida 33713 dealing exclusively with rep “WILLFREDO LUGO, his id# is A10308,,I WANT TO SPEALK TO TGE PRESIDENT/CEO ROGER LINQUIST, CEO, THOMAS KEYS & CFO J. BRAXTON, THIS IS OUTRAGEOUS AT BEST…CAN YOU HEAR ME NOW!!! MY # IS 727-953-2685 I WILL NO LONGER ACCEPT ANY NONSENSE, BE LAUGHED AT, MOCKED OR DISRESPECT FOR ANOTHER MINUTE!!! CONTACT ME & I WILL GIVE YOU GLADLY PROVIDE YOU WITH THE REST OF ANY INFORMATION YOU NEED!!! HIGHLY RECOMMEND YOU CONTACT ME LUGO AS WELL!!!!! I HOPE IVE MADE THIS CRYSTAL CLEAR
I DO NOT WANT TO HEAR YOUR STORIES OR WAIT FOR A REPLY,, CORPORATE DOESN’T ANSWER CALL,,I WANT A,REPKY NOW!!!!!!!!!!!!! DO YOU UNDERSTAND ME!!!!
I am trying to file an insurance claim. It wants me printoff stuff and upload it or fax it. I don’t have a way to do this. I called assistant told me go to store so I did. They had no idea what to do and really just flat didn’t want to help me. It took me 30 mind just to get the lady to look my account up only to be told I needed to call assistant. And to top it off Iwas standing in a Metro store with my Metro phone and had no service. The sales rep at the store was ride and had no knowledge and no desire to help me. It was the store Seagoville,TX.
I called the customer service line to ask about some phones and comparisons in METROPCS…the first person I got his name was Salvador or Savavor…he is the Supervisor in Mexico and he is the only one in that office, there is not a boss above him.. he didnt know anything I had to hang up and call back. Then I got a Natalie emp # 306995 after I her about phones. She said oh you need to file a ins claim on your phone. I said NO my phone is working fine. I want to know about new phones and pricing, well we cant help you here we just handle new phones. She talked over me, didnt want to listen to me so finally I started yelling at her. she asked for my account information I gave it to her and DEMANDED tt her supv. She put me on hold for 2 mins then came back and stated she was still waiting did I still want to wait, I said oh yeah we got all day for this at this point I AM IRRATE. She proceeds to ask me AGAIN for my acnt info so that she can trans me. I said what did you do with it the first time. AGAIN I am done talking to you I WANT YOUR SUPV keep it up and I will have your job.. THAT IS WHEN she gave me her name and emp # and said go ahead..I TOLD HER TO SHUT UP I DIDNT WANT TO HEAR HER ANYMORE AND GET ME HER SUPV ON THE PHONE NOW.. She can either get me her supv or I will take my busn elsewhere. SHE TRANSF ME TO DISCONNECTION NOT A SUPV. I TALKED TO THIS GIRL in that dept and advised her what has been happening and going on for over a hour now she gave me a credit for a month of serv. This is the least they can do for all this crap, I took it but still not happy till I actually talk with someone in CORP.I stopped off at a DEALER to look at phones on the way home from having Birthday lunch for my niece. Told the lady in there what happened and that I was eligible to upgrd my phone confirmed the price, she said NO its not 69.00 for you, thats for new cust, its 129.00 for you. mind you there is another Auth dealer less than a mile away, I have already been in to see over a month ago and the 69.00 is the deal I WOULD GET. So now I am hell bent after they have ruined my day because it is 130 in the afternoon I am at the other auth dealer I went before.In the middle of all this I am looking at ALL other carriers, something is GOING TO BE DONE TODAY. This guy does eactly what I was wanting to do the whole time which is all I wanted to confirm in the first place. I got that phone for 69.00 because I was elgible to. AFTER ALL THIS HELL for just asking to get a new phone I was elgible to get. I took the NEW phone back to the dealer that said id have to pay 129.00 she wasnt there but the owner was. LEMME back up just a little the other dealer I always went to above gets alot of their customer because upgrdes they dont any $ for them so they refuse them and all those custs come to that dealer ALL THE TIME. Now back to the BAD dealer, I went back only to get their busn card and info to report them. She wasnt there the OWNER WAS. I told him what happened, he said oh I must of misunderstood their system was down and she couldnt do any upgrdes from 11-2. I said no I know exactly what im talking about because I was very CLEAR to what I was saying and never pulled my acnt up in the first place. I TOLD TO ENJOY HIS STORE FOR WHAT TIME HE HAS IT CAUSE AFTER TALKING TO ME LIKE THAT SHE SHE CANT DO ANY WRONG WHEN SHE WAS VERY CLEARLY WRONG. IM GOING TO HAVE HIM SHUT DOWN BY TIME IM DONE… AND I WILL THAT SORRY STORE IS UT WIRELESS FARIS YAHYA IS THE OWNER..615-424-8228…615-462-6442….152 N LOWRY ST SMYRNA TN 37167….YOUR VERY STUPID TO EVEN WALK IN THIS STORE. THEY WILL NOT TREAT ANY CUSTOMER WHO IS A METRO PCS CUST.. IF YOUR NEW THEY WILL MAKE MONEY IM SURE THEY WILL BE NICE TILL YOU WALK OUT THE DOOR.. VERY VERY VERY BAD BUSINESS.. AND THEIR DOORS SHOULD BE SHUT DOWN…
It has come to my attention that Metro PCS has been selling the phones damaged during Hurricane Sandy. My mother purchased phones for herself and my son. Just after 30 days, both phones began to malfunction. Shortly afterwards, it just stopped working and the touch screen stopped responding. I took the phones back to the store, they said they can not help because they are only authorized dealers. I went to 3 corporate stores and all were very unprofessional and could not assist in this matter. I called and the rep told me to go to the store and price a phone so that we can receive a credit on our account. One of the corporate locations took the phone to the back of the store, came back with the phone physically opened and pointed to a “crack” that was under the cover, by the screw. She said this was the reason they can not take the phone back. SHE CRACKED IT WHEN TRYING TO PRY IT OPEN. I AM LIVID and very disappointed in the services my (visually impaired) mom received and is now stuck with. They said they can not help us. My mom could not handle the stress so she purchased another phone under MetroPCS. I asked that they suspend my son’s line until I can get it fixed, they suspended both lines (including her new line) and said I need to pay the bill before the services can be restored. My son hasn’t used that phone in over 3 months. WHAT BILL? Metro PCS is beating us to death and corporate is allowing this to happen. I WILL CALL THE BETTER BUSINESS BUREAU and I suggest you all do the same. Metro PCS has to GO!!!!!!!!!! They are robbing the less fortunate and disabled and this can not continue. My feelings are even more hurt to know that my mom was taken advantage of and sold two defective phones from an authorized dealer in her neighborhood that she should have been able to trust. SHAME ON YOU METRO PCS.
on the first, i bought a metro plan with free phone 30.00 unlimited, i get a text today, i must pat 50.00 om 28th i paid 76.00 on first then 10,00 for rubber cover thingy, i m mentally dislexic, physically disabled 15 miles from ocala,fl at the store on 1700 e silver springs blvd!. i will not pay 50,00 for a 30.00 unlimited plan, ill contact channel 6 orlando,fli ge a call me! c i a said i threatened to burn down the ss building,cause they stole from so i thought, i have witnessess, ill sue! u people ripped me off im going to the store nxt week, watch the news metrio ur asses r mine! cherokee sunshine 352 272 0000 sharon anne page(anne page)a flaming arrow hit its mark!anne page i get a crazy check im native am, tell nations metro lies to all native ams!robs them teaches all metro stores to do the same!~ur asses r mine nxt wk watch the news Burn In Hell!crazy girl!
WAR NING!!!!!!!!!!!!!!!!!!! DO NOT GET SERVICE WITH METROPCS In less than 90 days I had so much trouble out of my services and the ONLY thing I got out of their customer service department Is … if your issue takes more than a yes or no they CAN NOT HELP YOU its against company policy I have spent 5 ad 1/2 days on the phone and went thru hell I have been told that THEY DO NOT HAVE a corporate office THEY DO NOT have any management and the supervisors can do what ever they want I was transferred to the manufacturer of my phone that doesn’t work only to get a care care company, They transferred me to a supervisor that was a training company for people that work in gyms I was given a unlock code that does not exsist and my phone does not use A unlock code I even ended up talking to someone in the Philippines I spent 30 minutes with a rep that told me she did not have to transfer my call to a member of management so I have spent a total of 56 hours and 48 minutes on the phone only to hit a brick wall I found a company that provides me amazing service for less money and gives me more service than metropcs and their customer service is Amazing
In the process of this My attorney has reported Metro PCS to FTC, BBB, Attorney General and we are in the process of placing a claim for compensation due to the amount of time I spent on the phone and having to buy a new phone and having to go to a new carrier IF ANY ONE EXPECTS ANY RESPONSE OR SERVICE FROM METROPCS GOOD LUCK BECAUSE THEY DO TO RESPOND AND DO NOT CARE AND ACCORDING TO THEIR CUSTOMER SERVICE DO NOT HAVE A CORPORATE OFFICE AND IT IS AGAINST THEIR COMPANY POLICY TO HELP ANY ONE
PLEASE DO NOT DEAL WITH THESE PEOPLE THEY ARE A RIP OFF!!!!!!!!!!!!!!!
Yes, MetroPCS is a horrible company, and I plan on filing suit!
Yes I feel you on that MetroPCS is the worst company I have ever ever dealt with my daughter and I have been customers for over 8 years and since we have come back into Kentucky the cell phone service has gotten even worse the corporate office you can’t get ahold of I’ve tried that this is the closest I’ve come to even getting near them but they’re authorized dealers are horrible they treat you like your a piece of crap and we’ve been with this stupid company for 8 years maybe a little over 8 I have never dealt with the cell phone company so rude crude and they laughed in your face literally the laugh when you tell them that you’re going to contact the CEO of this company well he must be a worthless piece of shit to for the simple fact you can’t get a hold of him so who do you go to you go to this line and you fill out a complaint everyone sees it but the CEO himself he don’t want this crap he knows he ain’t worth it he knows that the company is the shit and not in a good way I just don’t know what else to do but I do know that I’m going to another I think I’m going to go ahead and go back to Cricket they were the best back in the day I handed them with them for like I said almost 8 years or a little over 8 years they had promotions that’s for sure but not for the long-term customers we get the shaft why the new customers get all the good deals how is that a company that treats their customers right they have a phone online for $49 even in the store but the stores cannot it anyway they want they charge you $149 if you are an existing customer but if you are a new customer you get it for $49 boy they sure know how to keep good customer and the phones I’ve had right here now we’ve had for 2 years we’ve been due for an upgrade for a while but can’t afford it because we have to pay the larger price it makes no sense these phones are a piece of crap all their phone or crap I have never had such trouble out of a cell phone place in my life and I just turned 60 October 2nd of this year and I’ve had this phone for over 8 years it is a joke this company shut them down and I’ll be one right there on the picket line with anybody that wants to start a picket shutdown MetroPCS and then there’s one CEO of whoever gets on the internet says that they’re going to do better things yeah for their company not for their customers 8 years I’ve been with this company eight years had nothing but trouble but I stuck with it thinking it was going to get better well I was wrong about that especially when I came back to Covington Kentucky these authorized dealers here in Covington Kentucky they literally laughing your face when you tell himthese authorized dealers here in Covington Kentucky they literally laughing your face when you tell him you’re going to report them they know that MetroPCS is not going to do anything he’ll know they’ve done made their money these big CEOs but they’ll go under you watch either straighten up or they’ll go under and anybody can be an authorized dealer in Kentucky are you going to do is get online so you want to do it and next thing you know you’re doing it they don’t care what your educational level or your kindness to you customers they don’t care they just don’t care so they’re just going to lose our business for sure and anybody starting a lawsuit against them please let me know because I’ll be there too 8 years 8 long long horrible years I spent with this company thinking it was going to get better
Metro, cheating customers will come back to you
I had the most uneventful experience at MetroPCS store on Saturday July 23rd, ’16 I was at the corporate store at 26720 Southfield Road, Lathrup Village, MI 48076. I went in to port 2 numbers to get the Samsung Galaxy on5 for free. The manager a (black male 29yrs old, tall) told me that I can’t port sideline because it’s not an actual carrier, even though I had an account number and pin. I told him I’ve done it in the past with porting a google voice number. He told me “People thinking they were outsmarting us by doing that”. Wow!!! So I decided to just port my page plus cellular number and just get the one phone. The guy that was helping me was a Tall Black Male 35-40yrs of age. He told me I had to buy an accessory to purchase the phone. I told him show me a piece of paper or something that says that, because none of the signs said that, which I knew he was lying. So I said let me talk to the manager, he said that he would be with me once he’d finish his lunch. Wow!!! So I left the store and didn’t purchase the phones. However I did go to another store and they ported both my numbers for me. These 2 guys should not be working in a MetroPCS store dealing with customers, they both should be fired. How do you treat a customer like that? Maybe because I was white and they were being racist. I want someone from MetroPCS to do something about this asap!!!!
Oh these authorized dealers are just so wonderful don’t you know I mean come on they get nothing but complaints and you know some of these CEOs read these complaints but they’re not really caring because they’re made their Millions these damn stupid these damn stupid authorized dealers are the ones that are going to pay in the long run because they’re not going to have a job when it goes out of business MetroPCS gets what they deserve they hire ignorant people that don’t care about the public don’t care about MetroPCS they just care about getting paid so that’s all right in the long run they’ll pay their wish they listen to their customers but I see they were now don’t care he got on Facebook and said he did but he’s lying you don’t get the deals if you’re a long-term customer you get the deals if you’re a new customer how does that make sense well for the dealers I guess it makes a lot of sense but the CEOs are ignorant I don’t even think they even went to school some of them look at the way they’re letting their business be run by anybody that just says they want to run a business how retarded is that well darling I’m glad you got your phone supported and you got your these idiots around Covington Kentucky they have no concept of anything and the CEOs don’t care good luck and God bless you and guess what I’m I’m a white woman to
I’m reporting them to bbb please all do it there crooks
Terrible just terrible. I talked my girlfriend into going with Metro PCS. She was with ATT. What a mistake. They where having a deal for 2 lines and free phones. Went to the Metro PCS store in Kingsland Georgia. First thing in the morning, Already a line. We wait and ask about the free phones…..The girl says they have no phones…WHAT? how the hell do you know on a Friday night you have no phones and open the store on Saturday morning without even trying to find phones for the next day??? Its like Home Depot without lumber…HOW HOW is that possible? NO Owner….No Manager. How do you go to bed at night thinking I did a good job today because …what?? you dont have to sell phones from a phone store???
I changed from Cricket to Metro PCS today (as Cricket was bought by AT&T and I don’t give them my $) Metro PCS has Stephanie working on Wildcat in the Portland, Texas store and she was AWESOME !!! She was very friendly, fast and really knew what she was doing. I dreaded going in and changing phones and phone companies but she made it a quick easy process. I don’t know if she’s the manager or not or how much they pay her but they should give her a raise. I may pay the $ 5.00 every month to go say Hi to her and pay my bill in the store.
Your customer service sucks.I purchased a phone less than a month ago and it stop charging recently.Took it into your store and I was told that one of the contacts in the charging port on the phone was bent or broken.How can this happen using the very same cord and charger that came with the phone.I guess your plan is to get everyone who has a problem with the phone you sell,to purchase another one by not honoring the warranty that comes with the phones.I’ve had enough of this type of blatant form of extortion.Hopefully other people will too.
I was lied to and swindled in Feb, 2016. First the phone was only supposed to be around $50.00. Alcatel Fierce is the worst phone I have ever owned. 90% of the time I can’t call out or receive incoming calls because it ends call. Or won’t disconnect from “dialing”. I was told by an employee (Taylor) that I was getting a FREE case, screen protector, car charger. I also purchased a cheap flip phone not knowing how much I was paying for it, but see them in the Metro PCS for $29.95. Now I can’t even get it to charge. I have called the stores owned by this “private individual”.with my concerns. I was told that it would be $10.31 out the door and I could pay the balance within
90 days. I received a bill from “Progressive Leasing” and flipped out. My DEAL was $269.98. First of all, I didn’t even receive the “free” car charger. I did NOT sign this agreement and they even spelled my name wrong. The store manager said he could only see me at 10:00 am. I lived a 45 minute drive away and explained I was moving to NC and had to leave the next day. Every time I call one of his stores I get excuses. “No, my son can’t come in for me,, no, I HAVE to come in at 10:00 am. etc.etc. Finally some of the guys got irritated and rude to me. For several reasons, age, health, ride and now moving to NC, I just can’t be there at 10:00 am. Progressive has been very helpful, however no one knows who to contact about this.
I have an Alcatel fierce one XL that iwas bought in April and the headphone jack has never worked, it’s gone off and not come back on several times. Now if it shuts itself off you can only get it to come back on by pressing the power button and the down button. Sometimes I have to go a couple of days only being able to text because it won’t connect the call either direction. By disconnecting immediately after the person on the other end answers or when I answer from this end. It has manufacturer defects but they want to pay a $15.00 shipping fee to do warranty exchange. What kind of sh*t is that. I told them I would take the $15.00 shipping fee and use it towards the new service provider when I get paid on the 1st. I ask them if they were willing to loose a $720.00 a yr. account over a $15.00 shipping fee I was told that was their policy. Mr. Lindquist you might want to re- think that policy because it just caused you to loose an account.
well dear I can feel you on that my daughter and I buy new phones and we have to pay the full price we’re long-time customers eight years we put up with this crap 8 years and whenever anything goes wrong with our phones we have to buy a new phone while we got smart with that and we started complaining even more well it didn’t do us no good they still will not replace the phones even though they see that the phone is doing something it shouldn’t do not by not buying any more phones we thought if we complain and kept complaining something would happen but we see that didn’t well after 8 years were we’re done I’m going back to Cricket that I originally started with their the best company so far that I’ve seen so you all can stick with this line company because even the CEOs are lying things are not going to get better with time not with MetroPCS and the so-called authorized dealers of companies things are not going to get better the CEOs don’t care and the authorized dealers really don’t care me I’m going back to Cricket
Hey Alford.., I know plenty ppl that have that same problem.. The real problem is when you plug it chager into your phone. Have you ever by mistake (honestly) lol ever tried plug it in but it was the wrong way? Or when its plugged up, is the cord hanging… bottom line, you have to pay attention to your connections… There should not but be no stress put on your male/female connection. .. those pins are not invincible… And thats all electronics that have wires.. becareful with connections… ive seen ppl waste money just to do to carelessness, no disrespect… I know, for the money WE spend, sh!t should be a lil more durable, PEACE, LOVE, PROGRESS
Thank you metro pcs for putting me in a terrible mood by 7:00 am today. I’ve dealt with my share of morons in my day but you just topped the charts! Looks like it’s time to look into switching to a company that requires their employees to have an IQ. Higher than 10 as well as having common sense. For me to sit on the phone for an hour+ not make ANY progress at all! Then when i ask to speak to a manager i sit on hold for another 20 minutes. Then when I finally get transferred the “manager” who picks up the phone, doesn’t acknowledge me and continues to laugh and giggle with a fellow coworker before hanging up on me is NOT acceptable! Clearly your company needs to reevaluate your “standards”. I should have known this was going to end bad when the representative I got answered the phone singing some jibberish language to me and repetitively told me he was my “knight in shining armor”. Consider this my last month wasting another dollar on you and your company
The people they hire seem to be very immature. We have a MetroPC store right next to my office. They have music playing very loud with loud base (sounds like rap music). We have repeatedly asked them to turn it down because we can hear it through the walls. The last time my co-worker threatened to call corporate on them and they said go ahead. When my co-worker called corporate it sounded like a foreign woman singing on the phone. I was considering switching over to them last month when they opened, but after reading these reviews I am so thankful I didn’t.
I recently paid my bill with the my metro app.never had any problem til now ,it took my money but the phone wasn’t on so the next day I went to the metro store to have a man tell me to pay again he didn’t look up anything he basically acted like I wanted something for nothing ,so I tried again now my bank statement has metro pcs 103.00three times charged and my phone still is off I went back and they didn’t want to help me they said it’s not the system it’s my bank !my bank didn’t take the money my phone’s been off for 4days I can’t get customer service I’ve been with metro since it first open this is how I get treated very bad I’m looking into another service metro better return my money#!#
I went to the local office MetroPC on 32nd St and Roosevelt here in Phoenix AZ 85008 on January 04, 2016 in hope of switching my phone line from Simple mobile to Metro. I went to the office and the clerk who helped was Alex a female with short hair. I explained that I currently was with simple mobile and want to switch. She said yeah she could do it this and that. I also purchased the Galaxy Grand Prime grey and one month of data which both costed me $118.00 total. When she put the sim card in the newly phone, she was unable to transfer my number from simple to metro due to my simple mobile not being active at time and i had to cancel the transaction after talking to couple of managers and supervisor’s which one of them was so called Matt. Matt directed Alex what to do on the phone as he was not available physically in the office. At this time She had already charged my Debut Visa account with $118.00. when I cancelled the transaction right on the spot same day as they couldn’t transfer my number and couldn’t activate my account they were not able refund my account and they called the costumer service for the situation as they didn’t know what to do and how to refund me. Costumer service advised that I would get the refund mailed to my address in a check within 8 weeks. I had no choice and had to wait. After the 8th week of not receiving the refund I went to the same local office and spoke with Ericka she advised that this is costumer service’s issue no Metro’s I was completely shocked. Called costumer service and talked to the agent for minutes as they couldn’t locate nothing as such transaction has occurred. I have contacted CSR more than 10 times since then and no one even knows about the transaction. went to the same local office again and again with negative response as they can’t help and this and that. It is 05/13/2016 the fifth month I have not received my money. This Matt guy who is I believe the supervisor for this store and actually located at another office is irresponsible and doesn’t care about customer’s needs and worse Metro is sitting on my money. I will reach to any possible authority to file a formal complaint and ask for my money. This is complete insanity and I wouldn’t expect such injustice would happen in today’s competitive market. I will keep up with this until I get my money back.
Location, 1619 n. Valleymills Dr. Waco, TX 76710, Time 6:30 pm 5/13/2016. Went into the store with the hopeful intention of buying a phone. After haggling with the clerk for a few minutes, I picked the galaxy S7. She asked if I wanted a case, I told her I had one picked out somewhere else, but I humored her and looked anyway, in the end I decided against it. She was really nice, but very insistent on me buying a case. By now I’m starting to get a little upset and it’s showing. Then someone comes up boastfully telling me she’s the manager and I had to buy a case or the phone wasn’t leaving the store, saying it was a rule (REALLY???), she was outright rude, nasty and very unprofessional, not to mention the other customers were seeing this. She obviously needs training, because the only thing she’s managing, is how to run customers off. With that said, I gave a few choice words myself and left.
I have been a faithful customer since 2010 I have always enjoyed the courtesy metro has given me until now….I’m so ready to switch providers due to the service & lack of respect when I had gone into the s main st store in Wilkes barre in the south plaza.the new guy I understand he was in training and he had taken me over to the other two guys that would be able to help well as I was explaining it to the one guy the other guy had just like cut me off in the middle of explaining n said take care of him he has been here longer but he was taking care of him…..I had someone else on my plan and when they didn’t pay their part I had put a high end security password I knew the no. But just didn’t know the order and I was trying to have them help me and the original guy totally ignorant…..I smashed my phone outside the store and told them they will not get another cent from me…….I walked out in tears that’s how ignorant the original guy was I feel like this guy is representing ur company and the way he is I’m sorry u will be losing a lot of business thank god for other stores around now if I decide to stay with metro I will go to another store but honestly I just wanna go to different provider due to the lack of respect I had got and in the process the new guy is sitting here apologizing for the rude one and it’s not his place to apologize for an excuse my French whole
I have to say I have never experienced this amount of pure lack of interest in customer service as I have experienced with metro. I switched my service in Dec2015. Since that time I have experienced dropped calls,phone not ringing goes straight to voice mail, phone locks or freezes up, can’t access the Internet, I can’t hear the caller or they can’t hear me and so on and on and on. I have called customer service at least once a month sometimes more since going with metro. All I can get them to do successfully is reset the phone which is their answer to every issue and never fixes the problems. Oh yes let’s not forget the successfully take my money every month. I recently disussed with a cs agent using insurance to replace the phones I have trouble with , at which time I was told my replacement cost was 20.00 deductible per phone. That was in March 2016. One of my phone got dropped and shattered on Monday April 25, 2016. I called to issue a claim on the 29th of April and was told that the deductible was now 50.. per phone. I did not receive any notification of the deductible going up, which is illegal for customers not to be notified. I asked to speak to a supervisor and after 45 min of waiting on hold proceeded to explain all of the problems I had been experiencing, he got very defensive, talked over everything I was saying and then hung up on me. BRAVO metro you have the worst customer service and phone service on the planet. On Monday I am submitting a complaint with the Berrer business Bureau. I may even pice the store so no one else gets taken advantage of. I am very discussed with my entire experience with Metro pcs
This company isn’t bad at all but don’t get me wrong they’re employees suck a** ! My phone had gotten broken totally my fault I got a new one GREAT, I might as well should have stay with my broken phone. I called the store located in Manassas a lady answered, told her my phone was messed up. Next she sounded frustrated and put me on hold after that she hung up on me I called back several times but nobody answered. Afterwards I called human resources they decided to call me back on a different number. Which I guess was the manager located at the store, he than told me to come in the store to talk to him I guess we’ll see what has to happen but yes thats my experience with Metro PCS. it’s definitely a shame how customer service is nowadays they don’t start to act nice until you get ready to get them fired !
Your so very mush correct about metro pc employees and managers . My experiance :
Frist they tried to sell me a hog.
Secondly ,they change my password so I wouldn’t be able to make a payment each month on smart phone service at any Metro PC store….but only at their store (who can change the password so they can get into my account where l then can continue on paying for said phone service ).
The third thing they did was illegally manipulating criminal truspass laws in Texas where I’ll go to jail on $1,000 dollar bond if I return to said Metro PC store .
Resulting in, all in all, first thing this coming Monday morning I file a lawsuit upon Roger Linquist,chairman,ceo,president of Metro PC .
I’m left with no other choice. All I want to do is for Metro PC to up-hold their end of the contract and rules/policies of within 7 days of my purchase to permit me to change my monthly payment from $80.00 (for 2 phones service ) to $60.00 (for 1 phone service) instead. No big deal. I don’t want to get anybody fired. But this is the kind of things that goes on continue on a work place with gross mismanagement to the extremes. And,yes any/all employees and manager are mexicans. I guess they are mad as he’ll at Donald Trump . . . . But I’m Indian – – – – I’m voting for Sitting Bull !
I pay my metro bill faithfully every month. Unfortunately ever month the refuse to take my debt card. Money is in my account always. So in order to pay the bill I have to charge it than go into the charge account and pay. What a pain. When I called about the situation they indicated to me that the company that they choose for billing has the right to accept payment or not. The website keeps saying invalid account, it’s not. So I decided to use bill pay with my bank. Check was mailed out on 3/14/2016, paid
o 3/18 /2016. My account shows on metro balance due by 3/26/2016. Called customer service they
have very little knowledge or control, they know nothing. I gave them all the information bank check number confirmation number still no luck. Can’t Co tact anyone in corporate that’s a joke altogether.
This is the worst company ever. My account with GTE is another joke everytime I call they put you on hold when they don’t have a answer, I know they are talking to another client then they come back and switch me to some else. Problem not solved.
Mariannne, Sorry for what you’re going thru. My story, re: Metro’S cellphones, defection, having it’s own mind, calling their Customer service, Repair, I have a life, as do you. Report them to BBB, online! I received a totally BS answer, from Corporate (?), tried calling the 800 # I was texted, only to find out it’s just another 611 CS Center! I now have their Corporate #, however, I’ve had a loved one pass away & my own medical problems, exacerbated by this piece of crap, sorry, allegedly reputable cell company, they were when they started, not anymore. I can’t, on their website, plan on advising you, of how I will be, if Corporate doesn’t contact me, directly, but please consider joining and/or starting a civil lawsuit against the cellular company, and their “Parent Co, AKA, being bought out, merged, owned by T-Mobile. Until then, purchase a pre-paid. Credit Card to make any/ all payments to cell company/GTE! Hope I’ve helped you somewhat. TC, GL!! Regards, Debbie
If you are having issues that you can not reach someone in the higher ups please call 214-265-2550 and extension 315847 this is for Todd Linquist or use Extension 315389 this is for Michell Linquist. The CEO is Roger Linquist, I assume they are related in some way.
Thank you.
THEY NEVER ANSWER THE PHONE ALL GOES TO VOICEMAIL MICHELLE AND TODD NO OPERATOR YOU CAN SPEAK TO . THIS COMPANY IS A FRAUD OVER 1000 COMPLAINTS GROWING I BEEN WITH YOU 2 MONTHS NOTHING BUT PROBLEMS CUSTOMER SERVICE ALL ARABS CANT SPEAK ENGLISH AND FACEBOOK IS THE WORSE PLAY GAMES LIKE THEY ARE 2 YEARS OLD. I LOST OVER $300 FROM MY BUSINESS BECAUSE MY PHONE FREEZING UP DROPPED CALLS LOST 2 BIG CLIENTS . NO ONE CARES AT ALL IF THEY DID THEY WOULD RETURN CALLS AND THEY DO NOT. THANKS METRO AWESOME EXPERIENCE NOTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTT……………BETTER BUSINESS BUREAU WAS CONTACTED AND STATES ATTORNEY OFFICE IS NEXT ALONG WITH ATTORNEY GENERAL OFFICE.
This company really SUCKS!!!!!!! I have been on the phone for 3 days a total of 18 hours 56 minutes and still do not have my issue resolved all I got was a bad attitude from customer service including supervisors and managers and a BUNCH OF LIES THIS COMPANY SHOULD BE PUT OUT OF BUSINESS
I’ve had the experience of almost everyone of the above complaints. I’ve called over 200 times to Aaron and left specific message each time taking 3-5 minutes but never heard back for past nearly 2 months, have wasted many hours, days, and energy trying to get my new upgraded cell delivered with the credits I had. A recycled cell was sent with no directions or box. I haven’t been able to reach the original person, Aaron, or the second staff, Esmeralda, who called to verify my address. When I asked Esmeralda for her direct number she gave me an 800 number. I asked again if that is her direct number and she told me it was. But when the wrong cell arrived, I discovered it was NOT Esmeralda’s direct number and no one at the 800 number wanted to help. Staff hung up on me over and over and over again just like other comments here. I agree with the person that I believe it must be a training tool they suggest so they don’t have to deal with customers who are striving to get what they were told and what they deserve. I was told to go to corporate store where Kenny in Stanton, Calif. talked over me without ever stopping treating me like anything but a valued customer. Yet was told to go to 800 number. 800 staff told me to go to corporate store. No one wants to help. Aaron agreed I wouldn’t pay for service till I had my new cell yet I can’t get anyone to help. I didn’t pay the January bill and don’t choose to lose my number that I’ve had for nearly 20 years! Please whoever is the CEO, please send your direct number as the staff when calling corporate always refuse to transfer me to CEO’s office, or give CEO my info, or connect me to CEO’s assistant. When I asked for CEO’s name that was refused. I was told to write a letter and send by snail mail in 2016 by a COMMUNICATIONS COMPANY!
If you call 214-265-2550 and use ext 315847 that will go to Todd Linquist or use ext 315389 that will go to Michelle Linquist. The CEo is Roger Linquist I assume they are related. Hope this helps.
Is the lg g stylo going to get the 6.0 update
Problems with a brand new LG Stylo. Have had it replaced twice. I receivef phone as a after christmad gift. It started out not receiving emails, texts werent goin out, couldntvtake pics. Ok. After couple of weeks went in and replacement. Now into two weeks phone getting stuck, screen goin black and cant send out emails, it keeps dialingvout but nothing. And phone was damage when stylo pen was due to guys trying to prior something in that area and i had gobe to local store to make that complaint. So now here i go again to het another replacement. I am not liking this phone and asked for anorher type. After leaving store for the 4th 5th timewas told i would get a text in 3- 5 dys which i did. When i came in of course manager who told me i could get the upgraded LG which just came out, rep gave me the same type and told me that i woyld have to take this one. Well im not satisfied once again. Phone keeps getting stuck and at times text don’t go through. Problems when i get download pics or info. This phone needs to be pulled. Too many issues but Metro still wants you to pay with all these problems. Bad business
I suggest that you go with Samsung smart phone….their up with quality.
SOMEONE PLEASE READ THIS!!!!!! I CAN’T TAKE IT ANYMORE. YOUR SERVICES CAN’T BE LIKE THIS. HOW CAN YOU TAKE SOMEONE OMNEY BUT NOW NO ONE CAN’T HELP YOU. THIS IS CRAZY. 704-674-XXXXX IS WHAT I NEED HELP WITH. THREE LINES AND YOU CAN’T DO NOTHING TO HELP ME WITH MY PROBLEM? COME ON SOMEONE LOOK AT MY ACCOUNT AND TRY TO MAKE MATTERS OUT OF IT.
Why is it that nobody has nothing good to say about Metro PC ?
Why don’t everybody just have Roger Linquist, chairman,ceo,president of Metro PC be given a nice visit by the marshal with handing him a lawsuit letter of kindness about the matter of breach of contract …etc…
I am !
I saw your ads on tv and my husband said lets try them. That sounds like a great deal. Well we went there thinking we are going to get a great deal. I brought two phones and add three lines. Before I change one over it seem like something was wrong. But your customer services sure me that everything was good. That was last week ago and I’m still not using my phone. Your customer services kept sending me to your stores and the stores kept telling me to call customer services. They had me yelling at my old services for something ya’ll did. Now everytime. I call I’m breaking up. How can that be when I’m using your plan? I have not gotten any help to slove this problem yet. Only way to slove it if I give out more money for something I already paid for. How fare is that? I need help or something. It can’t be this way. I know ya’ll not in the bussniess in taking people money without merchdance. I’m very unhappy. 704-674-XXXXX is the number that’s not working. Look up all the times I’ve call. You can’t be listening in on calls because if you were, my calls should have came up many times. Just give me my money back so I can go back to my old plans or help me with yours. I paid for something and getting nothing
Contact the Attorney General Office in the state that the above matter of gross unfair trade practice occurred in…..and tell them about all of this your experiencing after Metro PC took your money. If your 65 yrs old or older it’ a Frist degee felony ( 5 to 99yrs prison)(ln Texas Penal Code for about 5 yrs).
The costs of doing business with Metro PCS is way more than the purchase of a communication device. What you think you save in hard earned dollars turns into you spending your money, your energy and your time with the possibility of turning into that customer we don’t want to deal with even though you’ve never been that customer anywhere else. I bought a phone 1 week and 2 days ago. The store was empty when I got there I found and paid for a phone while the rep was setting up my phone I heard and witnessed a couple of customers come in aand ask questions both times the rep never answered the question but made snide, rude remarks he told 1 customer she could leave and he didn’t need her business and the other called him rude and disrespectful before she turned and walked out. I just wanted him to finish with me so I could leave. Once done I left. I get home to discover the phone now has a message stating phone storage low. I try to tinker around and fix it to no avail so the next Friday was the soonest I could get back to the store to see what I needed to do. Upon entering the store is empty I tell the same rep that sold me the phone what the issue was since he had been the only 1 in the store on both occasions. He stated I needed an SD card I said fine let’s do it and where does it go? He took 1 off the shelf opened the package and put the SD card in the phone while handing me the adapter he proceeded to attempt to correct the issue with the phone storage and memory issue during that time only 1 person came in with whom he took issue and they left due to his attitude towards them. After an hour trying to fix the issues in between customers coming in I patiently waited until I saw the time that had passed and had to leave the rep named Mike as he told me said ok come back either Saturday or Sunday and I will have more time to figure out the problem. I came back Sunday afternoon he appeared to be finishing with a couple I patiently waited for them to finish their business when they got to leave he said how can I help you and I proceeded to remind him of my storage and memory issue his response was “I don’t have time for this today you need a SD card” I said yes tried to purchase 1 you put it in and that didn’t work. He took the phone and started tinkering ariund with it I took a seat and sat quietly and patiently for 20 minutes then I asked “Has anyone else had a problem with storage on the Kyocera hydro wave (the model I had) He looks ups and snaps on me saying Why would anyone bring it back that makes no sense you have to buy more storage I responded with I’m aware the pre-installed apps take a lot of storage but it should work with a 16g SD card and it’s not and I’ve had previously owned 2 samsungs and other android phones where this was not an issue he snapped again and said are yiu going to let me fix it or ask me a bunch of questions at that point I was confused and said I only asked 1 question after sitting quiet and patiently for 20 minutes while you worked on my phone. From there it seems the rep was trying to escalate the situation by getting loud and telling to take my phone and get out. I said what’s the problem I’ve been patient and respectful all I did was ask a question at that time I realized customers were coming into the store which seemed to make the rep get even louder now threatening to call the police. At first I was willing to wait for the police but based on his behavior I feared he would escalate the situation further while waiting for the police putting my safety at risk I went to my car and immediately called Metro PCS customer service because not only was my original issue with a new phone not resolved but on top of it tell them about their store rep at that location that’s where I was and had all my dealings with thus far. Call …1 filed complaint and told them about phone issue
Call 2..follow up on complaint and attempt to resolve phone issue given misinformation
Call 3.. phone issue still not resolved told to return phone to another location
Go to location to discover have to take to corporate or store where originally purchased
Told them of issue they stated their hands are tied
Call 4…was given same information after relaying the new information got disconnected
Call 5…was told I have to go to corporate store over 100 miles away or file insurance claim and pay deductible (WHAT) gets transferred to manufacturer phone number without being given the phone number and they were closed so couldn’t get through
Call 6..Now highly irritated-asked for name of the franchisee owner so I could contact them was told the information was not available then I asked for the corporate number and the number given rolled right back into the 800 number
Call 7..I found corporate number yet no answer and no clear audible name said on the voicemail
So now I’m leaving this message with a phone issue that is still not resolved on a supposed brand new phone thats just over a week old and seeing how Metro does business it will costs them either my business or later legal ramifications.
Either way I will let anyone who has ears hear that even though Metro PCS plans are cost effective for the consumer it will definitely costs the consumer alot more than they would have ever bargained for as it will also eventually cost Metro PCS business in the long run as they are apparently without care for their customers, service or their products from the retailer all the way to the corporate officers themselves.
They may not cost alot of money but they sure will cost you a whole lot of frustration and everything else that comes with it.
I hope someone reads this. I have a phone number that is forwarded to a disconnected number. Yes thats right. Some People try to call me and it says my phone is disconnected. Not every call. The store blamed it on me. I somehow permanently forwarded some of my calls to a disconnected. Number. Switched back to an old phone i had and that didn’t change things. Its not the phone its metro pcs giving me a messed up number. I didnt even know it until i got a call at my work from a potential new employer telling me we have been trying to find u. Your phone numbers disconnected. No solution offered. Ignored by store owner. Rude store associates, horrible horrible call center, worst ever. U should be ashamed of yourselves. Executives of metro respond!!!!!!!!!!!!! Treating people like trash and taking money for a product that is unusable. U should be put out of business. Id say call me 850775XXXXx but u probably wont be able to reach me.
Why do I have to pay for a month that my phone was off
I have been with this company since it first came to kc but the real problem is that the keep selling the cheap ass phone and the when you go back to the store you bought it from there nothing they can do about it I have been without a phone for two month and now iAM sick and tired the do not live up two the word and this company needs to be close permanent they dont even have the sense to do simething about it they can’t even aplgiozie for this but I have already contacted my lawyer my bill need to be pay for them two month I didn’t have service and them cheap ass phones I need my money back for that iam really mad about this and you got the nerve to send a text message talking about your biil
I am trying to understand how this is not false advertising and should be investigated. I was a metro pcs customer for years but I’m into the latest technology. I wanted the phone i wanted to use and metro does not sell phones like samsung galaxy note 4. I wanted the samsung note 4 I purchased unlocked from T-mobile no contract after taxes and fees was $710.00 After being with T- mobile for 11 months and tired of paying $30 for a hotspot alone in my plan i was interested in returning to metro so I contacted them on several occasions by phone and in store to make sure if I switch that my phone would be compatible and that I would hve a hotspot feature was very important for my business. I was assured every time over the phone and in store yes everything would work and the phone was purchased from their sister network T-mobile. I am beyond upset and feel tricked, hoodwinked, bamboozled and straight lied to spend my money to become a customer. They all told a big lie Im being told now oh we don’t guarantee that everthing will work. All I can say is wow because they assured me and when you call it says this call is recorded why are they able to do this just lie to get customers and your just sh*t out of luck. I think the government needs to investigate them pull their recordings and logs I’m definitely contacting agencies and consumer affairs into this unfair and seems unlawful practice at metro pcs customer service and stores. If you don’t stand for nothing you fall for everything is the truth.
I got service with metro pcs 12/31/2015 and brought my number over and purchased a brand new phone, a XL Fierce I think it’s called with 16GB or I was told, plus I got insurance too. Not even 5 days later there was something stuck under the screen I brought it back but they couldn’t get it out so I still had the receipt and asked for my money back because if I’m given a brand new phone with stuff stuck under the screen and your people can’t remove it and don’t want to then it’s not worth having. Since I brought my number over from Boostmobile to Metro PCS and had to cancel the service now I won’t be able to use the number else where I’m told and that wasn’t my fault. My number was 610-931-XXXXX and my names Paul Fisher but the numbers not active because Metro PCS cancelled everything instead of offering me some kind of deal because they sold me a phone with trash under the screen which you don’t notice until your staring at the phone long enough, which for me took several days. so please let me know what you can do so I can possibly come back because these franchise stores you have don’t seem to want to do what corporate stores do and the more franchise stores you have you seem to get more problems and complaints its better if you just stay corporate.
File a small claims with County clerk about the sham furnished to you .
In reading some of the comments here, I see I am not unique. Appearantly Mr. Thomas C. Keys has no ambition to have a successful cell company in Metro pcs because, were he to show an interest, these things would not occur.. Customer service reps who conveniently drop calls and in my case, an automated sysyem that is so frustrating that I have nearly smashed my phone against the wall several times. How convenient for Metro pcs that she announces, “Hello Kenneth” but spends more than ten minutes confirming my identy. Next, I am put through a barrage of insideous questions until I finally just pick one I think she will accept and then we are in the next stage. If I have agreed to make a payment then suddenly she cannot understand my voice commands and even my key pad punches out heiroglyphics until she finally hangs up. My call backtakes me along that exact path except when she fails to understand, I agree to an automated payment and am informed that it will cost me an additional tho dollars but oddly enough, it happens again! My keypad now spits out Swahelli or something other than what she knows until finally I agree to speak directly to a person and am then told it will cost me yet an additional dollar. A person in front of me with a gun would take my money the same way you company robs me and I assume, every customer and I believe charges should be brought against Mr. Keys and all of metropcs. I mean, who the hell ever heard of a company that charges their customers to make a payment on their account? Where in gods name do you people come from and how do you sleep at night? You’ll no longer sleep with me but you will receive a bill from me and I expect to be paid. You see Mr keys, my goddamn time is just as valuable as yours and you owe me for a bare minimum of ten hours, please contact me via email at XXXXx for details. I get back with you on which cellular carrier I decide on using, probably cricket but do have a nice day a-hole. Kenneth Pressley (424)266-XXXXX
File a small claims with the county clerks office about the matter above.
140years ago Gen. Custered tried to do a simpler deal out in the sticks back then that nobody liked at all.
Hi,
Do you have a real estate contact we can email potential sites to for the Chicago area?
Thanks,
Fran
My husband and I bought our phones 11/31/15 spent $
193.00 for phones, service and activation the phone # that metro gave us was not working right .When my family would try to call it would tell them that it was not a working number and when my sister in law tryed to call someone else would answer and that it was her # I have a ZTE obsession and I’ve had problems with it from day one I have to Hit the button s and I had to take it back 3 x .Then they put a lock on my phones and telling me that it can’t be taken off for 90 days what kind of XXXXX is that we bought the phones and did not sign a contract so how can metro lock our phones
Worst phone service ever. I’ve two accounts with MetroPCS and have been calling them daily for almost three months to address issues I’m having with both of my phones. Every time I get a customer service agent on the line to explain the problems, they drop the call. Now both screens on both of my phones have gone black, and I have no way to use them, and I still cannot get any help from MetroPCS, even when using a landline. This last attempt to reach someone to help me, I was on hold for over an hour.
I think they drop the calls mid-call and put customers on hold for long periods of time as a money-saving strategy, so that the customer gets fed up and gives up.
I have list my taste for metro PCs. The customer service is horrible, the security is not secure, time frame to get things done for a paying customer is horrible… I payed for my service and have not been able to use my phone due to how slow your company is to respond to issue that need to be resolved.
I want my money back and apologies from your customer service Representative Employee number 908972 for hanging up in my face and being completely unhelpful and the supervisor you can never get a hold of. They refused my right to talk with a manager or supervisor and had me on hold for an hour listening to music and silence… This is ridiculous
never shop at metro pcs, their service is no good, i have called and called service center a dozen times, they will not let you talk to a supervisor, they leave you on hold, everybody tells you something different. i bought a phone n used it for 3o days only, i wrote a check and made my 2nd payment.they they shut off my service, i called my bank n my check was cashed but they claimed they never got it. its been a month now and still no service. you talk to people overseas in mexico and brazil , no one from usa. thats what you call cheap labour they getting rich on our money..i went back to store where i bought it, they said they couldn’t help me, went to another store n it was the same thing. never shop at metro pcs, service is lousy. im going back to att. they wanted me to go to bank and get copy of my check and mail it to them, i ask if they were going to pay for it and they said no. lousy service, so please don’t shop there. i ask the clerk to show me the feathers on phone when i bought it, was told to read instructions.got no help
I have reaptedly have had to call metro Pcs in reference to simple things that should be I bring my phone to corporate store wait 2hour’s for them to put sim card in I no you don’t care but I am looking for and attorney that will file a massive libel suit and calling fcc every day until something is done good bye metro Pcs
I have been with metro for about 7 years and never really had any problems until now today is 12/9/15 i went into your one of your stores near my home 6 days ago in which I told one of the employees that my phone had drop into the toilet and I was trying to see how my insurence worked so i could get a new phone then she proceeded to tell me then I would basically have to buy a new phone my insurance is pretty much useless. Because ive had the phone more than 3 months evn though i was very unpleased with what i was hearing i went to browse the phones and purchased a new phone which is the LG stylo as soon as i left i had to use the gps which stopped working about 2 miles down the road. So i restarted the phone same problem with it saying gps lost…i no my service was fine i used my previous phone gps on that same route…..i got back into the store trying to return my phone and get another which they told me i could not do because i hought the phone as an upgraid and not with new serivce i am very unpleased with this i did not payy all this money for a messed up phone
Recently I visited your web site, as I was considering a subscribing with your company. That evening I received an unsolicited phone call from a Metro PCS representative. The fact that you are tracking me to the extent that you can identify who i am merely by my visiting your web site is to me totally unacceptable (and kind of creepy).
As a result I have blocked any phone contact from Metro PCS in my phone. Also as a result, I will NEVER subscribe with your service. No chance in hell.
I don’t know if in the aggregate you get customers by tracking people this way, but in this case you definitely lost one.
NB.
METRO PCS ,,july 15 2015,upgraded to a ZTE ZMAX CELL PHONE ..I HAVE CHANGED THIS PHONE 5 TIMES DUE TO INTERNIAL PROBLEMS ..WAITING ON #6,,ANY SUGGESTING,NO LAKES NEAR ,,,LOL ,,STORE AT FLORIDA AND YALE, HEMET/SAN JACINTO,,CA.,,,STILL WAITING
/
Metro pcs dose suck. I was working for them and they said I was going to get paid salary and I only got chunk change for 2 weeks what the hell is up with this.
I am sending this email to whom it may concern at the Head Offices of MetroPCS
Chairman, MetroPCS
Dear Sir,
I have been a faithful customer of MetroPCS since 2010 and have had no reason to complain until recently. In September 2015, I retired from the U.S Federal Government Service and decided to move to another country. Since this moved required the termination of my relationship with MetroPCS and the cancelation of my services, I requested two simple things:
1.- The code to unlock my recently purchased LG345 phone and
2.- Authorization to transfer my actual U.S telephone number to a new service provider.
First, I was informed that the phone would be eligible to be unlocked in 15 days, by that time that I would have already left the U.S. When I called back from overseas on five different occasions, I was befuddled by the various responses I received from MetroPCS. I was told that the information could not be emailed to me, that there was an app on the phone for such purpose (which required that I am in the US for it to work), that only the OEM could provide me with such information, and the list goes on.
After I gave the new service provider all the required information for the transfer of my MetroPCS phone number to their system, they got back after 15 days saying they could not honor my request since, after two attempts, they were unable to get MetroPCS to release the phone number I have been using for the last four years.
I am very unhappy with the unfortunate response from MetroPCS and hope that somehow your office could look into the matter and provide me with the needed assistance to solve this problem.
Sincerely,
Samuel Thomas
I’m totally disgusted with Metro PCS. They scammed me. Sold me a phone that started having problems within the first week. I called the store, visited the store, spoke to customer service by phone and online and I can’t get any help. It’s been 3 weeks of this. I had to buy another prepaid phone through another carrier just to have a working phone. Total scam artists. STAY AWAY FROM METRO PCS!!!!!!!!!!!!!!!
HORRIBLE HORRIBLE SERVICE!!!! All the reps do is read a pre written script and apologize on command. They never fix the problem. When you ask for a supervisor they just leave you on hold and every two minutes they come back on the line apologize and say there still looking for a supervisor to assist you. I’ve been on the line with METRP PCS for over an hour. I’ve still gotten no supervisor. The sad part about this whole matter is there is nothing I can do. There is no complaint department. So my only option is to continue to wait and wait and wait…..
On Friday 9-25-2015 I signed up for new service for my family one of your employees took the information he received during the setup and contacted my 16 year old daughter to hit on her. I have screenshots of the message he sent her. I contacted the police who was talked with your district manager and he said he is going to suspend the employee for a week. This grown man used your companies data to contact an underage girl and that is the what you are going to do? Do you screen your employees?
I can be reached at 919-454-****
Thank you,
Lee Midyette
i was over charged , they refunded my card told me ten days it has been almost four weeks
they have no customer service and no leadership worst decision ever.. i guess i have to take them to court it will cost them way more than the $50 dollars they owe……
so disgusted
A little less than a month ago, I was unjustly fired from Metro PCS for something I did not even do. I didn’t get a chance to tell my side of the story. They were suppose to fire me and the manger that was there that day but they only fired me. I tried contacting the corporate office but they never emailed or called me back. If I ever had the chance to work at Metro PCS again I would certainly not.
Contact the EEOC.
I purchased an HTC phone from your company on August 17, 2015. About a week after I purchased it, it started acting up, it shuts itself off in the middle of phone calls, my apps do not work half the time, and my texts do not work half the time either. I have tried 4 times to take the damn thing back to the store I purchased it from and they refuse to do anything about it, i went last night (9/16/2015) back to the store as I was instructed to do by Metro PCS customer service and was told that I have the wrong plan and that my phone does not work because of the wrong plan, bullcrap, my service plan has nothing to do with my phone shutting off. I now have called the customer service line 6 times and they refuse to do anything about this either. I am sick and tired of this poor service from your company. I am going to forward all of the information to the Better Business Bureau and to the Attorney General’s office, as this is fraud completely. I bought a phone from your company with the clear understanding that if it does not work, I have 30 days to return it no questions asked and that is simply a lie. Your own website states the following: Within the fist 30 days, If the cell phone doesn’t work properly when you receive it or stops functioning for a reason covered by the warranty, you may return it for a free warranty exchange. Just bring your cell phone to a MetroPCS store or authorized dealer and if the problem is deemed to be in warranty, an exchange will be made.
Your company is a fraud and your customer service is poor. I now have a phone that does not work and no one seems to give a crap at your company. F**K MetroPCS and there crappy service. Never again.
You are nothing but thieves. My 84 year old mother bought a phone on saturday. Unfortunately the phone didn’t meet her needs. She went to return it today and was told to come back next week when the manager was there because he had to authorize it. She only has 7 days to get a refund. Then when I called to ask why she was not given a refund today. The nice uneducated and rude clerk hung up on me. I then called their 888 number to complain and they told me that they don’t have a phone number at corporate head quarters. I googled it and indeed all numbers were disconnected and their email does not work. So thieves thieves and more unscrupulous thieves. I hope your mothers and grandmothers get the same team treatment my mother got to today you sXXXX bags.I will see you in court and I will fund a way to get that clerk fired.
Yes, such big liars!!! The rep, Patrick, we signed up with flat out lied to make more money (Magnolia Ave in Corona next to Stater Bros)but we will be moving all lines. This service is nothing more than a bait and switch gimmick. You shouldn’t have to lie to get customers???? Or do you?
I had to turn my cell phone in 21/2 months ago due to the fact Metro had to update there towers. If not I would not have service. So, I trade my good cell in for a free Leon they, offered..I go in the Metro PCS store on 8/25 no computer working to sign in so, they have a list to sign in…ok sign in & wait wait wait…..FINALLY, call my name….the lady helping us no personality not even a hello…Yohana I believe from her name tag…..So, I explain the situation to her that, I DROPPED MY CELL CRACKED SCREEN….Need to fix? NOT AN OPTION she says….ok well then, I get another cell. So. I find one & Yohana says Oh it is full price…I said why is that? She says not her fault I dropped my cell..NEVER BLAMED HER FOR MY MISTAKE….SO, I SAYS WELL NOT RIGHT I HAD TO SWITCH MY CELL DUE TO TOWERS OF METRO..She said there policy..WHAT POLICY? No where in the store?? Asked to speak to MGR…Tiffany comes out & basically tells me I have to wait till September 4th to get a discounted phone….Cause I got a free phone 75 days ago….WELL I DID NOT WANT TO GET A FREE PHONE 75 DAYS AGO. METRO REQUIRED ME TO FOR THE TOWER CHANGE OVER…..Then she says its policy ok where is this POLICY WRITTEN? Here goes Mgr. saying the same words to me that Yohana did not there fault that, I dropped my phone…..I said history repeating itself which she pissed me off I THEN TOLD HER NOT MY FAULT THE TOWERS OF METRO HAD TO SWITCH…..I GAVE IN A BETTER PHONE WAS TURNED IN….She new I was right but, she stuck to some policy? Knowing I am a customer for a very long time approx. 8+ years…I asked Johana for the Corporate office phone number gives me a receipt Store #2018 4427 Cleveland Ave Fort Myers Fl 33901
877-719-2345.. So, I said fine I will pay 149.00 for a phone that you have on sale for new customers for the 39.00…Need a phone right….She says out of stock. Are these pl kidding me….. On way out of store told mgr Tiffany very disappointed in all this..So, in car call the 1-877 given to me. on hold again 35 minutes….explain all I wanted was the Corporate phone number gives me some bogus ADDRESS!! She keeps giving me the address of the store I had an issue with. Anna #908644….This one really was the icing on the cake for me….I don’t know how many time I can ask for a Corporate number…I said every Co. has Corporate numbers she continued to beet around the bush not giving me the number…..I WAS EVEN MORE PISSED….Then, she gives me the 877-719-2345 number again to call that number.. I said why? just call that, number…I SAID THIS IS THE NUMBER I CALLED YOU….SO, HAD BOYFRIEND CALL THE SAME NUMBER ON HIS CELL…SAME HOLD & WAITING PERIOD. SAID TO ANNA OK WE ARE ON HOLD FOR WHAT? Well she says go to 4125 cleveland avenue to see what they can do? For what? TOTALLY PISSED ME OFF I’M DONE…..SO, ANNA HAD NO KNOWLEDGE OF HER CORPORATE PHONE NUMBERS OR NAMES? INTERESTING WHEN YOU WORK FOR A COMPANY NOT KNOWING WHO ACTUALLY IS IN CHARGE…REQUESTED 7X CEO OR CFO OR COO NUMBERS NAME SHE ANNA GAVE NO KNOWLEDGE OF KNOWING THE CORRECT ANSWERS….SAD…..KEEP HIRING GREAT HELP….IT ALL STEMMED FROM A POLICY? SO WHEN I HAD TO TRADE MY CELL IN DUE TO THE TOWERS NOBODY MENTIONED THIS POLICY….ALL THIS COULD OF BEEN AVOIDED BY A MGR TIFFANY SHOULD OF HELPED THE SITUATION & NEVER SHOULD OF LET A CUSTOMER LEAVE WITH A BROKEN CELL….SHOWS JUST DON’T CARE…..SO,WHY SHOULD I CARE…..Glad I told them what I think of there service…
Been on the phone for months and on line for months trying to get my bill paid online. The comments of others below mirror the treatment I received and, similarly, the lack of resolution. It’s a huge scam. The call center staff/supervisor says “I’m sorry” to me 30 times, in one hour, but no results. Needless to say, it’s truly frustrating. I suppose the other similar carriers operate in the same fashion. The corporate world is so toxic. What a huge shame.
I am a very pissed off customer first off I switched from boost mobile where I was a customer 10yrs listening to metro sponsores thinking I was going for a better prepaid phone my phone goes black after two weeks so I go to metro store where I bought the phone they said they couldnt help me after I explained that customer service said I have a warranty still no help so I call back they send me to another store I go finally I get help far from where I stay they order me a new phone my phone arrived August 5 the day b4 my birthdAy come I take my phone home charge it and go to bed only to wake up and see my phone is not charging so they basically replaced my broke phone with another broke phone I was so in tears the day of my birthday no phone and I already waited a week so I call today to see if it has came and the owner tells me its pending when I paid for my phone metro didnt give me XXXXX and I want my f***ing money or my f***ing phone this is the second f***ing week with no f***ing phone I am going to sue the f*** out of metro if someone dont give me my sh*t going back to boost when I get my f***ing phone f*** metro pcs they need to b shut the f*** down pissed off customer
I’ve been an on and off customer since 2003. Currently we pay $110/mo. for two phones. I can’t believe how lousy our service has been. She has called about her phone at least six times. All they claim they can do is reset the phone. We use GPS, and in the span of an hour-long trip, it lost the signal seven times. Calls are dropped. Text messages are either not received, or received way later. This is what we get for $55 a month??? Really??? How long have you guys been around now?? And you still can’t get it right?? All I ask for is consistent talk, text, and web for my money. Your commercials talk about “blazing fast 4G LTE”. Yeah, right. A few glitches here and there is understandable. After all, nobody’s perfect. But all the time?? We got a supervisor on the phone today, Justin-905628, who actually told my girl to “take her service elsewhere”. Wow!!! I guess when you have 9.5 million subscribers, what’s two lousy customers, right?? But what happens when those two unhappy customers keep multiplying?? Pretty soon you won’t have a company to speak of. I mean they did go bankrupt in ’98. I know what good customer service is, and this ain’t it. Take some pointers from more successful companies like Verizon, and FIX YOUR F***ING SERVICE!! Or you will go bankrupt again. Make the people who pay your salaries happy!!
My father 77 yrs old walked into metro to tell them his phone wasn’t working . The accosiate told him that the phone is no longer affiliated with metro that they will give him a new one for no coast . My dad agreed and told them he wanted the same type meaning a simple flip phone with key pad . Instead the accosiate sent him home with a touch screen Android . He sent a 77 disabled man with a touch screen phone . My father went back the same day and told him it’s the wrong phone he doesn’t know how to use it and they laughed and he left . I have been calling my dad for two days and finally felt something was wrong and I got to his house and he was just sitting there in his room with contact to no one and my dad take medication and he needs me . I broke down in tears and when he told me they laughed at him I was so upset . I went to talk to the manager and told him my situation he told me he could do.anything and schrugged his shoulders and smiled at me . I will not let this goo even if I have to go to the court room and pay 300 hundered to file on metro pcs for making my dad feel less because he can’t use newer technology . The address of the manager named Moss is at 5405 s texas ave Orlando Florida 32839 . (No Limit talk 2 Americana ) they should be ashamed of their self
Reading this, I wish I could shake the hand of the manager for having to deal with you. My grandpa is 89 and disabled and learned over the last 2 years how to use a smart phone. Also with andriod their is a basic setting where all you do it email, text, and make calls. So you click the phone and dial the number. If he can’t figure that out then he probably should go to the eye DR. before getting a flip phone. He may be old and resistant but he isn’t mentally handicapped, don’t belittle his intelligence.
That is disgusting that you think her and her father’s misery is funny. She clearly stated her father is a 77yrs old and disabled. Just because whoever you know at 89 can use a touch screen phone doesn’t mean everyone is the same. He has a disability. Learn how to read and furthermore, keep your rude comments to yourself. Wow, shame on you.
I walked into the metro pcs in Barberton ohio to pay my bill, Which was the first time I did this because I have paid by credit card for well over a year. First of all I walk in and there was rap music blaring so loud I could actually hear it from the parking lot. (I mean loud). I’m standing at counter to pay my usual $66.00. The man behind the counter tells me that it’s $69.00. So I say what’s going on, I usually pay $66.00. So he says it’s $3.00 more to pay in the store how in the XXXXX do think we keep the lights on. And starts acting like a ghetto thug. Using his body language forward trying to intimate me. Im thinking what the heck is going here. So I paid and left. Needless to say. This was so unprofessional I am appalled. I would suggest a better hiring process. This was on 06/24/15 @ about 2:00 or 2:30. I will never walk in to pay again. PLEASE DO SOME THING.
I called granite city ill store about a problem and the man was rude and hung up on me will someone please call me before the 30th so I will keep your service I like it and would like to keep it but I didnt like being hung up on my name is mike FRANCIS please call me 618 709 ****
I found out today that my identity was stolen at a metro store I wasted 4 hours of my time and no one can help me or give answers. This was someone from metro because they are the only ones with access to my account. There is no answers when you call even in person. I will make a police report and see if I can check with a lawyer to sue this company for identity theft.
I had and have been having such a horrible experience with a Metro PCS store in Westland, Michigan. I’m a new customer to Metro for only 2 days now and regret the switch. I was given a phone that all of the functions promototed do not work. The indicator does not come on when I receive a call or text. I was told on 6/2/15 to come back with the box and receipt and the phone would be exchanged. When I walked back in today, I stood in line for an eternity only to be greeted by a front count person who was extremely rude and kept cutting me off as I tried to explain why I was back. She immediatly told me that I needed to see a manager and to step to the side while she waited on more customers. She then yelled across the store to another employee half explaining to her why I was back. I tried asking her if she could check the store inventory for another piece of equipment or a different type and her reply to me was “I told you that you have to wait for a manager”. WOW. At this point I just want my old service carrier back and not worry about the $8 a month savings. Not worth the customer service nightmare. I am currently working in an Executive customer care capacity for another large corporation and would immediatly remove an agent for that type of behavior. The manager came from the rear of the store and heard me asking someone for the lady’s name and did not bother to interject at all. He sat at a work station and just yelled “next”…WOW again…I’m trying to spend more money or get what I originally paid for to work and this is what I get?? I’m sure that I wont hear back but this forum seems to be the only way to make contact as no other phone numbers or emails are posted.
First of all, I like your service but your tech dept. SUCKS ASS!!! It’s been two weeks talked to 8 agents, 3 supervisors and the same stupid XXXXX is repeated over and over and I still can’t access my account. The terms of conditions page pop up after I sign, it give me the option to accept or decline. If I decline of course I can’t move forward. If I accept I wait 5 seconds and in the bottom left corner under the decline tab in red “unable to update the terms and conditions”. If the idiots you have under your employ can’t figure it out you need new idiots! I’ve had service with your company for many years and if I was able to retrieve my call log after dropping your service you’d be so f***ing fired! Your dummies are too stupid to write a temporary patch to disable the terms and conditions page to allow me access to my account? This is some dumb XXXXX! You won’t fix the problem or come up with a temporary solution. I’m so f***ing tired of calling these numbskulls who won’t or don’t make a note on the account about the problem/complaint so I’m not forced to do the same dumb ass dance with the idiot who answers the phone.
YOU SUCK!!!
I have the same problem, did you solve it?????
No!!!! these jerks have not fixed a thing!!!! it’s been 3 weeks. I’m STILL waiting on these goons!
On the phone with another agent doing the same dumb ass dance!
I am writing this to bring to your attention a Metro PCS store that is giving your name a horrible reputation. If I had a company and had a dealer conducting business this way, I would shut them down or take away their right to sell my product. I have read several reviews about Metro PCS and sorry to say, most are negative. If there are more stores conducting themselves the way this store is, I can understand the poor reviews.
The store is Metro PCS (C and K Wireless) 7495 W. Atlantic Blvd, Delray Beach, FL 33446.
The sales girl was Gabriella and the Manager is Mohammad T.
To be brief, the store sales girl and manager outright lied to me. I am a T-Mobile customer. My daughter is a Metro PCS customer. It was her birthday and I thought I would do something nice and buy her a nice phone because she always had to use an inexpensive phone. I was interested in a Samsung Galaxy hoping to find a Galaxy S4. I know 5’s are out and 6’s coming soon, so I thought if I could find a new 4, the price should be coming down.
I walked in the store near my home and Gabriella took care of me. She said she had a new Galaxy S4 and the price was $450. I felt that was a bit high, then Mohammad jumped in and confirmed the phone was new and lowered the price to $400. I took it and gave it to my daughter the next day for her birthday. A few days later, she went to her local Metro store to get it activated. That is when she was told it was a refurbished phone and called me to ask if I knew that, and I said no, it was new! I took out the receipt. The credit card receipt was stapled over the store receipt blocking the text under it which said refurbished on it. I never saw it. I was lied to and duped. I called the store and they said it says it is refurbished on the receipt so there is nothing they can do. I asked for the owner and talked to a Mike, they would not give me his last name. After expressing my anger he finally agreed to give me my money back, however, when I went there they charged me a $47.81 restocking fee which he said nothing about over the phone. So it cost my daughter $15 do activate the new phone and then $30 to reactivate her old one again, plus the re-stocking fee for a total cost of $92.81 and I have nothing. They are liars and use deceitful practices and has given your name a poor reputation.
They cut my phone off after 3 weeks
I have been with Metro for 3 years. I have been extrenely happy with them. HOWEVER. I was forces to change phones because of he merger with T-Mobile and was told that i would have to pay a small price difference to get a new phone to stay a customer. Lets see I am a loyal happy customer and now they want me to pay them to stay a customer thats not how it works with me, you are making changes that i do not care about and really do not want so no I will not pay a dime.
I was told that the new network would be a lot faster in both 3G and 4G. I went in to see what i could do cince i had no extra money for an “upgrade” to a comperable phone and was told that the next day a promotion was starting for a free comperable phone. Went back the next day and they wanted to give me an Alcatel. I have known no one that did not have nothing but problems with them. I had an LG Motion the comperable was the LG Optimus F60 they gave me an L70 and said it was comperable, I told them it wasn’t and why. They insisted it was I said fine but if it was not I would be back and expected a comperable phone. It was the piece of crap that i expected and ould not do what i neded it to do. Less than half the memory, no usb tether capablity but it was a bit larger phone. Went back to the Hudson FL and spoke with someone that told me that he was a close to a manager as i would ever talk to. As I spole with him he had a smirk and stood like a bouncer at a rock concert. Then he told me nothing would be done and to get out of his store. I asled his name and was told he wuld tell me when i left at which time he said i did not need to know his name.
Had the one I talked to not acted as he did i would have just dealt with it and went to Boost or wally worlds plans mext month. Instead I rode 2 miles to another store in the same franchise and explained the situation, the guy there described the pompous jerk to a T and said his name was Raul. After a few different routes to try to help and eventually called one of the area reps who after hearing the whole situation called the first store and told them to do what they should have in the first place and that was comp me the F60.
Now the issue is that you have to pay extra for the hot spot, the data in 4G is still not much faster than it was before, 3G is slower and even setting a new access point using the t-mobile network actually made it even slower. I was geting speeds of 15kb/s in 3G which is capable of close to 1Mb/s, not faster network runs at closer to 4kb/s. I was told to go to the corperate store 30 miles away and see if they could help. I am on a bicycle so that ain’t happening. Finally for a number for the Tampa corperate store, but it takes me back to th same place as 611 does. Next i am calling corperate in WA and see if they really want to retain a customer or not.
Okay here goes. I was told i had to upgrade to a TMobile phone. monday 5/11 I went into Manteca CA store 1166 n. main street. The sales person talked fast and low and was hard to understand. She talked me into a “bundle”. Today i went to return the accessories i did not need.. The same person was there. I asked to speak with the manager. She said she is the manager. The receipt says Gabriella, but who knows if that is true. She said ” No returns..All sales final” . I told her i did want extras. I was just upgrading phone because Metro told me to. Yes, i signed a yellow contract, but she added AFTER i signed it that “all sales are final”.. I ended up paying $131 for an upgrade that should have been FREE…..I asked her for the name and number of the OWNER of the store….she said she doesn’t know who it is………this is bad business.!!!!!
That is only part of the story. I got home on 5/11 and the phone did not work. I took it back to manteca store. She tried it and it worked fine. I got home and it did not work. I called Metro.. (ended up being like 4 times) They did troubleshooting, more troubleshooting, refreshed and refreshed nothing worked. This morning i spoke with a metro supervisor (after being on hold for a supvr for 45 minutes) This is now Friday 5/15. I went to the Tracy metro store and he told me that i need to use wifi where i live. (im out in the country) Yet, Metro had said that my coverage is excellent. Tracy Store also told me that the Manteca store ripped me off…. that i should take the accessories back… He also told me to go to the Stockton store on March Lane, which i did. They issued me a new phone. They also said the Manteca Store ripped me off. I have spent so many personal hours driving from store to store and also talking on the phone to Metro PCS.
And guess what ??? the new phone does not work either. I have to use wifi at home in order to make calls. If i find that i am being charged for WIFI i will be DONE with METRO PCS ………………….. BTW, my old metro phone worked just fine.
I am totally fed up and disgusted with MetroPcs.
This is so far the information if have acquired. Metro PCS is making us upgrade to new phone because of a new network. Meanwhile, I paid $500.00 for my phone and they want me to dish out another $200.00 for the MANDATORY UPGRADE. This is ridiculous and unacceptable.
MetroPCS Corporate Office 2250 Lakeside Blvd, Richardson, TX 75082-4304 (214) 570-5800 (spoke to 61047 Lianna) the CSR was of absolutely NO help.
I was not able to get any phone numbers. But I did email and am waiting for a reply.
CEO: Roger D. Linquist, CFO: J. Braxton Carter II, COO: Thomas C. Keys
Thomas C. Keys – Executive Vice President and Chief Operation Officer, MetroPCS Business Unit
Management:
John J. Legere – President and Chief Executive Officer
David R. Carey – Executive Vice President, Corporate Services
J. Braxton Carter – Executive Vice President, Chief Financial Officer
Peter A. Ewens – Executive Vice President, Corporate Strategy
Jon A. Freier – Executive Vice President, T-Mobile Retail and Direct Channels
Thomas C. Keys – President, T-Mobile Indirect Channels
Gary A. King – Executive Vice President and Chief Information Officer
David A. Miller – Executive Vice President, General Counsel and Secretary
Larry L. Myers – Executive Vice President, Human Resources
Nevill R. Ray – E,V,P, and Chief Technology Officer
J. Andrew Sherrard – E,V,P, and Chief Marketing Officer
G. Michael Sievert – E.V.P. and Chief Operating Officer
Board of Directors
Timotheus Hottges – Chairman of the Board
John J. Legere, W. Michael Barnes, Thomas Dannenfeldt, Srikant M. Datar, Lawrence H. Guffey, Bruno Jacobfeuerborn, Raphael Kubler, Thorsten Langheim, Teresa A. Taylor, Kelvin R. Westbrook
Wow as if this experience could possibly get worse. After calling all morning and the phone not being answered they finally picked up. I was immediately put on hold for 45 minutes. I hung up called back and informed the young woman who answered that I was put on hold for 40 minutes. She actually laughed. She found this amusing. I asked for the store manager evidently she was in a meeting and was unable to speak. I would like assistance immediately. I am trying to PURCHASE YOUR SERVICE and I am literally being ignored. I would like to conference call the Corporate Metro PCS store location on Lincoln St in Worcester, Massachusetts and have somebody witness the absolute negligence of these employees. You have a promotion on your website that advertises a good deal. I drive 45 minutes from my job to go purchase your service and these CHILDREN you have running the store are LOOSING YOU MONEY. Seriously this needs to be resolved and I have had nobody contact me despite hours and hours of speaking with several CSR’s and requesting managers nobody seems to know the store policy. I do because its advertised in the store they have the same terms and conditions as the promotions online. Please HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
And one last thing for good measure I’m calling the store to speak with the REAL MANAGER and they are flat out ignoring the calls. You need to resolve this asap you have store of inept employees. (508)852-**** is the number see for yourself. I called last night and they did answer.
Just to elaborate this occurred at the Lincoln St. location in Worcester, Ma. In addition to Greg’s refusal to allow me to do the new promotion he also demanded to know what I was going to do with MY phones. The two phones I PURCHASED AND OWN. I found it intrusive and overstepping. I need to reiterate my account was canceled I was not a Metro member and Greg refused to let me purchase your service and products. After he refused myself my fiancé then attempted to open an account as she has never been a member of Metro. Greg denied her on the grounds that she walked in with me. As if my fiancé was merely an accessary to myself, a possession. It is 2015 and behavior like this is detrimental to your company’s already poor customer service reputation. I think if your website is directing me to a CORPORATE LOCATION to get these promotions I should not be falsely advertised to get in the door. Make this right metro.
What awful customer service and customer appreciation. I have been with metro for 2 years. I was considering switching to boost for a cheaper plan. As I went to cancel my plan with Metro I saw that a new promotion was available BOGO for select 4g phones. I also saw that they now offer $50.00 for 2 lines. I walked into a Corporate Metro PCS location which advertised all of said promotions. I requested opening a new account and buying a phone adding a line and getting the second phone free exactly as advertised. The rep Greg Tejeda (Claimed to be the manager and was not) said I “Was just trying to take advantage of the promotion.” to which I responded yes Greg that is exactly what I would like to do. As a returning customer why should I not be able to use the same promotion as a new customer. That concept is so counter intuitive to keeping your customers around. I spent 3 hours on the phone with “Customer Service” who knew nothing about the promotion or the stores policy. Unfortunately I was better informed then anyone I spoke with. I have read the terms and conditions to the deals and nowhere does it specify that anyone who has ever been a customer is excluded from the promotion.
Greg called it negative growth. I think negative growth is losing a customer. I think you should make this right Metro and get your Corporate locations on the same page at least adhering to some form of policy.
I had a horrible, unforgettable experience at Metro PCS on 05/04/2015. I went into the Metro PCS at 3100-4 N. Main St. in Jacksonville Florida to upgrade my old phone. I had a SD card in the old phone with 3,000 photos ranging from my pregnancy progression with my only child, her birth and current milestones through life. The Hispanic Metro authorized agent told me he could transfer all my pictures from the SD card to the new upgraded phone but added it would take some time. I agreed to leave my phone overnight so he could transfer all 3,000 photos to my new phone. When I returned the next morning to get my phone, I noticed the agent only transferred 700 plus pictures to the phone and a lot of my sacred pictures were missing. I demanded to know where the other 2,000 plus pictures were and asked where my original SD card was. I opened the new phone and noticed he had not put the SD card back in the phone. He ran to the back office grabbed a SD card and put it in my phone. After scrolling the phone’s gallery, I realized this was not the original SD card I gave him. I repeatedly asked him what happened to my daughter pictures and my pregnancy photos. He kept telling me he transferred them to the new phone and refused to admit he still had my original SD card somewhere and had swapped/switched out my SD card with all my pictures on it for a blank card.
Moral of the story, the Metro agent stole my original SD card with my personal pictures on it and disputed me down he had given it back to me. I hate I ever went to this store and I am angry the Metro agent lied about my SD card to use for his own personal gratification. To make things worse, I called Metro customer service to make a complaint and nothing has been done. It makes me wonder how many Metro agents are dishonest and keep people SD cards with their personal pictures on them to use for their own reasons? Needless to say, I am dropping their service and going with a more secure cellular carrier.
Bunch of Buffoons that call themselves Metro PCS Customer Service Representatives. 5 different answers to a problem & none of them correct. REALLY??? Obviously, it is a 3 ring circus….. and they love to act….so, enjoy their show! Their incompetent employees!
sometimes customers make it hard for the customer service rep to do its job. they have the ability to read the manuals and to go thru there phone but nooooooo!!!!!!!!! they call for everything and anything . have you ever thought that the reason behind the issue is yourself and not the metro agent maby you customers need to be a little more intellectual.
After 3 weeks of dealing with “customer service” believe me it is metro pcs not the customer.
Joey, I have worked with the public for many years. It gets frustrating when an intellectual person, your words, buys something, reads any pertinent, relevant information related to their purchase and, said purchase, DOESN’T WORK, so the ‘ intellectual’ consumer brings purchase back, only to get lied to, placated, be told it’s NOT THEIR PROBLEM, CONTACT THE MANUFACTURER, etc. Guessing and assuming you’re the most educated, intelligent, intellectual consumer in the entire world! I, usually, never assume, as that means I’m making an ASS out of MYSELF & YOU!! Hope you never purchase anything that requires you to have to deal with any company. Obviously, you’d then have to experience what these other people, myself included, who have families, jobs, in other words, A LIFE!! Have a great, problem/tragedy free life. May God/ Jesus/Allah, whomever, whatever you believe in give you whatever you want, need, etc.BTW, thank you very much for your extremely (UN) INFORMATIVE opinion on ‘THE UNINFORMED/INTELLECTUAL post!! Just curious, are you from 15- young 20’s? That’s what ‘we’ call the ‘Mr/Mrs/Ms’S THINK THEY KNOW IT ALLS!! We use other expressions, however, I won’t, I just wanted to reply because I CAN!! HAGD, LIFE, MAY GOD BLESS YOU & YOURS!!
DON”T walk RUN away from this company. If there is a problem the people are nasty and rude and its virtually impossible to get anything resolved . Glad I don’t have a contract any other company HAS to be better than Metro pcs and I am in the process of changing now.
Had the WORST CUSTOMER EXPERIENCE TODAY at your New Braunfels location…
This may get deleted but I hope not because I am hoping to save others from this experience….Today I went to a local purple prepaid phone place and literally was almost assaulted because of their mistake. When I first went there, they had music playing with cuss words and were cussing themselves. (I had my 4 and 2 yr old with me) They were eating greasy chicken while activating my phone. That incident, I brushed off… (stupid me, I know) This time, there was an issue with my phone (no human error found) so they ordered a new one. When the phone did not come in (when told it would) they did not notify me at the primary number (the working line). They also wanted to charge an activation fee for something already activated. I called Metro and expressed my concern just to find out there should be nothing charged. I told the girl working there that I was going to report them and walked out. The girl walked after me outside and charged at me and started yelling at me. I had my children in the car witnessing this tasteless human beings actions and crying. (Their father was with them) She also had the nerve to tell me NOT to come back to HER store…lol seriously? So I now I am out a phone that I paid for and the best Met..I mean that purple prepaid phone service could do was offer $20 off my bill(which doesn’t even matter to me)….It’s the principal of the matter. So if yall go there please watch out.
I just went into the metro pcs at the corporate store on SANTA ROSA AVE in SANTA Rosa california and the manager jose was completely out of line. Ive been a business man in sonoma county for many years and ill tell you what, ive never fired anyone but this guy absolutely needs to be demoted. Right away he got angry and hostile with me. I have never been treated so rude he even got in my face like he was going to hit me.
Me and my wife were just very disrespected by customer service. We called with an issue and while on the phone the reps were burping into the phone and treating the issue as a joke (tony #2311) all I can do is advise everyone to contact the better business berue and complain and get metro to learn better business and not be rude to their customers
I’ve had my service for two weeks.. everything was great up till today… i’ve been with out service since 1:30pm I’ve called an talked to a bunch of folks talking bout they can help the problem umm yea that was so untrue.. I’m pissed with the service an customer service I was giving I ask for corporate number she tell me I can write them ummm like Wat type of game is this.. so I asked for my money back but yea she tell me she can’t do that either den say if I don’t keep it professionally she will end the call.. hold up now this is my hard errand money u talking bout hanging up on like I want to knw how can I get all my money back … I’m mad as hell like 1st off this is my job @state I’m a manger an must hve my phone on @all times yea pcs makes that a issue. But wants crazy is u want your money on time or my service will b off no shape form is that right… I’ll b gladly waiting on u to contact me bout my money back! Would give u my phone number but yea the phone dnt work so I’m going to tke my money an go else were. Bad service bad business bad customer service jus all BAD BAD BAD.
Heather Denise Browning
28 mins ·
My Google Reviews on MetroPCS on Seymour Highway.
Neither my husband nor myself had service from the time we activated our phones, Wednesday, to Monday (5 days), but kept being promised by Customer Service it was because our numbers had been ported in and the towers were just taking a while to pick up the lines. False!! I went into this store to get a refund and the girl working was VERY RUDE, would not let us talk without cutting us off, and complained about how they would now not be able to resell the phones. NOT my problem! She then told me I could not get refunded for my case also purchased that day, mentioned how it would fit her phone, and then it disappeared! She never apologized for ‘losing’ it, just said “I really don’t know what I did with it. Oh well…you didn’t want it anyway, right?” UM HELLO…I PAID FOR IT. YES I WANTED IT! I had made a joke about throwing it away since I would no longer have a phone to fit it. She said “You shouldn’t have told me to throw it in the trash then.” Well first of all, I wasn’t talking to HER. I was joking (frustratedly) to my husband. I asked the guy she was training to help her look for it. And she said “He’s not going to get his hands dirty by digging in the trash. There’s nothing we can do about it. It’s not our problem.” Funny. It IS your problem! YOU STOLE IT!!!!!!!!! I’ve NEVER been so disrespected, unappreciated, and on top of all that, I got robbed right in front of my eyes. The manager is equally as hateful. Horrible, horrible place of business. I have contacted corporate and will do everything in my power to make sure no one else is treated this way. Would give 0 stars if I could but it wouldn’t let me so…
In February of 2015, upgraded my daughter to a new phone, and was going to switch carriers at the same time. So we ported her number to the new carrier. After a couple days of talking with MetroPCS and the other service, came to the solution of her new phone would not work on the new carrier. So wanted to port her old number back to MetroPCS, After hearing of an excuse of having to wait, then MetroPCS computers was having trouble, now 2 weeks later. Getting the excuse of the old number is already given out to someone else. Not good customer service. Another reason to leave.
on1-31-2015 i purchased a zte zmax cellphone from 65 douglas ave holland mi , 49423 i brought the cellphone home and i noticed that it had no volume , i took it back to store and was told that the phone was defected and that i would receive a new one in three days.. i went back to that location to pick up the phone and was told that they are out of stock ….today is 2-11-2015 and the store has not ordered me a phone ..i was told that they will check with the destributor every day for a phone .i am looseing money daily due to this matter and i feel that it is unjust due to i received a defected cellphone and i watch them daily see the same phone and they will not exchange mine…..
For four years I’ve been making my payment online using my MasterCard debit card. All of a sudden Metro PCS can’t accept my payment because the system says my card isn’t valid. I spent two hours last month on the phone with supervisors and ended up paying my bill using a credit card–which was the last thing I wanted to do. The supervisor did at least waive the $3.00 late fee because by then my payment was late. Now, this month, I’m trying to pay on time and the system won’t accept my card. I was told by a rep that Metro PCS just updated its system and now my card isn’t recognized. Then I was told that I made too many attempts to use the card and THAT’S why I can’t use it. I have thousands of dollars in the account, my bank says there’s nothing wrong with my account, I’ve had the card for over 20 years, I use it every day, and Metro PCS is the ONLY merchant that can’t accept it. I’m told I have to go into a Metro PCS office and pay my account and PAY THE $3.00 SERVICE FEE! Or, I can pay using my credit card and pay interest. Talk about a racket. I called the home office hoping to get a resolution and when I said I was ready to drop my account, the guy actually said to me, “So, you want to close your account? I can help you do that.”!!!!! They don’t even care that customers are walking away! What a crap-*#&%! company.
the same thing happened to me. I attempted to make multiple payments online answer my telephone app but it kept saying that my card was not good. then, I was told to call customer service by today so that my phone would not be disconnected and if the system could not take my phone payment to request a 48 hour extension until the system was working again. however, today I attempted to call customer service to make my payment request my 48 hours extension but the system will not let me through saying that I have to pay my amount owed I was going to get disconnected today. Therefore, I was forced to go to the store today and the salesperson told me that they could not do nothing about it and that I have to pay $3 or I was going to get disconnected. I asked him to call the company and he said that he couldn’t do that. Therefore I have to pay $53 on my bill $3 extra and then I called customer service finally getting through and I was told that I should have the guy call for the back line to the dealer support line. the customer service representative of the telephone told me that she could not refund the $3 but a secured credit my $3. I don’t think that this is fair even though it’s only $3 it’s the principle of the thing. I’m also very upset that I couldn’t get to anybody at the corporate headquarters.
Had service 6 months phone still not working right!!!!!!!!!!!!!!! They do not care!!!!!! But be late on the bill! Cutoff!!!!
Im have problems with the Alcatel one touch fierce 2 and its freezes and the charging port is lose and I hard to master reset my phone factory reset it and it getting worse and I try to get a new pne and still no phone I should of went to a different company I called the metro company and they said if I want a different phone I have to pay for one but im sick of this company I told my friends and family not to get this company its not Good
I bought a phone January 4 2015, my calls were all distorted so I went back into the store they said it must be the phone so still under warranty but over a hour of talk time they ordered me a new phone said it would be in in 3 days. This was o. The 7th of january its now January 11 still no phone. As the days go on my phone gets worse. All my calls are being dropped when I have full reception. And still I can’t get picture messages.all the girls that work at the metro PCs store located at 6160 Arlington ave riverside ca 92504, except the one who originally sold me the phone are rude unhelpful. The guy I believe is Daniel and the girl I think her name is Lovie. Are the only ones who are great and helpful. They are the only two who know there jobs and what they are doing.I’ve never had a cell phone company treat me as rude and inconsiderate as this one.
I wish I would have read these reviews before I went to metroI can see why metro says no mass lawsuits the first 4 reviewsI have experienced all phases of this including the zmax piece of crap phone it only has 11 gigs not 16 I was lied to by the dealer. service sucked when I hit Arizona and Texas no data for a month and a half paid the bill second month still no resolution because of misinformation given by the company on several different issues I got stuck in Arizon metro store or service center customer service keeps giving different information and various issues offer me two weeks of credit last week but because I can’t get ahold of corporate offices and asked for them to go ahead and do that temporarily today my phone bill is due they told me to jump in a lake 3 times today ain’t happening I spent from 3 till nine last week on the phone trying to get ahold of a supervisor metro always was it crappy company merging with T Mobile just brought tmobile their problems maybe this consistent service issue by the people obviously that everyone found this site to complain on but because of this company I have lost close to $600 due to missing information and having to rent a hotel for 3 weeks because I have no data service at all in Arizona after I was told by them I would I’m currently stranded until next month because I had to spend $300 on a hotel in a small town just so I had WiFi service so I could do my church work they are fully aware of all the problems here in the lies that I’ve been told and az up tonight I probably won’t have a phone number tomorrow because they refused to even give me the two weeks credit they promised me last week it sounds like their customer service is in India or the Philippines like about three dozen other company corporations that I’ve dealt with in the last 2 years why I know where your jobs are going overseas to people who couldn’t care less do you have no recourse against that’s why you get the crap you do from these customer service numbers 99% of these corporations have outsourced their customer service and taking away your ability to communicate with them so they don’t have to be honest in the United States with our service and/or their product this is been my experience you can see by metro no Group lawsuits the thing or fully aware of what they will be doing and making it impossible for a group of people with similar problems to come at them full strength I had friends they had metro seven years ago the things that go on now went on then and they haven’t changed I’m so pissed that I’m going to put my phone number on this webpage so we can talk about what we should do these corporations for screwing us did you know the t mobile rep ceo as a 400,000 dollars salary but get a total of over 12 million in bonuses kick back to stock up sinceI’m so pissed that I’m going to put my phone number on this webpage so we can talk about what we should do these corporations for screwing us did you know the t mobile rep ceo as a 400,000 dollars salary but get a total of over 12 million in bonuses kick back to stock options a year according to t mobile site metro is owned by T Mobile contrary two statements by metro that their separate and by T Mobile service their separate as well… This phone number may be disconnected temporarily but it will be back in service so keep trying I believe there may be something to massa can do I’ve been ripped off the light to treated like garbage by corporations I’ve done business with with crappy products and service for 5 yearsbut when I saw the T Mobile executives excessive bonuses off of our sweat in our resources that kind of infuriated my little person the Philippines India Colombia Jamaica Brazil these are just a few of the places that I have spoken to customer service for United States corporations and knowing the pay scales of this country these people got no reason to be pleasant to you except to keep their jobs however I have to be on the fair side I have met some great people in conversation from these countries on the phone and don’t be too hard on these people especially the ones who answer because they are bound by a set of guidelines that they cannot bypassI truly feel that all companies who have out of country customer service should be boycotted by the people of the United Statesuntil such a time as they quit hiding their corporate numbers and start hiring locally in the country so that people who understand the hardships involved with the excessive amounts of money these people charge us for our services most of them think that contracts or only enforceable by them in your contract on your in you can kiss there booty MetroPCS is not seen by me do you have done anything but get worse with their merger to tmobile please feel free to copy this and send it to everyone in the country you think might be willing to join in a boycott I’m sick of being screwed by corporations who won’t keep their end of the contract I know people who have had problems with service lies not getting service promised and these companies are just a few that I know of you’ve heard of her testimony about or dealt with personally… a Zeus technologies .metro pc’s .AT&T ,,net10 which also has five other companies attached to the same corporation,they are straight talk safelink tracfone and 2 others you can get their names by calling your customer service number at net10 and it will list all the companies that emerged under that corporation my phone number tonight is 989 – 443 -**** my email is simplew*****@gmail.com ……use my email if the number doesn’t work call me crazy but I’m so Pio did corporations in their robbery of the people may be together we can figure a way to solve this problem as a country it’s time corporations new without you they wouldn’t have their yachts and mansions and be eating caviar well you can’t put a price on the table for your kids that’s not what this country stands for it’s about time you realized you don’t have to do this a fair market is what I asked Dish Network was also another one who gave 60 stations and said a hundred twenty caught them in the act several years ago and ended up getting a credit charge for over $500 for equipment that was supposed to be mine refused to correct the false advertising even when the state consumer agency wrote them a complaint and their answer was stated as unsatisfactory remember this people there are two sides to every contract the problem is with the pennies involved the lawsuit are high enough for an attorney to bother with corporations know this so they’ll screw up your credit if they can’t rip you off this is my personal opinion based on experiences that I and others I know I have had happened to uswell I found a place to voice my opinion maybe T Mobile will take action against metro when it reads the complaints on this website because this kind of behavior could bring their reputation down as well since they are actually part owners according to the T Mobile website of corporate offices check it yourself and please notify me if I made an error good luck to all you people out thereI’ll let you know through my email site if I find any companies that actually care about their reputation with their customers so far I ain’t found one if I had the money I would start a site to deal with these kind of problems but being older and retiredand having this last incident wipe out the entire month income over 3 months. I’ll be lucky if I can pay this phone bill do the excess amount of money there lies cost me at MetroPCS I asked for arbitration three times over the last 7 days but they say mail it in why the hell would I do that when I’m having a billing problem there should be simple to this solution remember you’re dealing most of the time with foreign countries with programmed robotic entities who are trained to respond in our language most of the time aren’t familiar with any of our actuality usage of slang other types of usages of words they’re not used to and they act like robots because their programs like robots ask them to go out there programming and they get bazaar just remember that when you deal with them well good luck everybodyI’m going to be at this a few more hours hopefully I won’t lose my number todaymetro won’t even give me the two weeks credit they said last week both dealer rep and customer service so more than likely I’ll just have to buy another unlimited phone service to save myself some time metro know this you should read your reviews and get honest because your customer service representatives give bad information wrong information change information all in all you have a minus 1000 in customer service as far as I’m concernedwhen I’m sitting on a bus between San Antonio in El Paso Texas in a t-mobile customer is talking on his phone and I can’t even access customer service on mine or have any data for 2 months and you still suckin my bones dry…but I guess what I should T Mobile’s executive care what metro doing with a $400,000 salary and it $12,000,000 total payout a year in bonuses according to the website hope you’re looking pretty hope you feel good about your customers being so pissed off on your merged company that you’re not paying attention to who is attach themselves to you metro used to be in Sunset Florida they suck then they haven’t changed at all you should do more research when you merge with a company T Mobile but the information is sketchy on the merger my question is do you own metro or not..well got to make calls or I won’t have no phone
I find it very hard to understand if I had a phone for 4 days and it gets stolen why can’t I get my money back for the network I didn’t use I’m feeling like metro pcs just played me. And please start hiring other races because I’m tired of not being able to understand some of yalls employees and there real rude. So I’m officially done with pcs and I feel everyone else should be too because this is a problem. And if u don’t have pcs don’t get it …. BIG WASTE OF TIME AND MONEY…. THANK YOU
We have been customer for a long time, since ya’ll started selling in Corpus Christi, Texas and we were told no matter what our plan would not change, well you company has LIED! we have purchased new phones and each time our plan change but like your rep Sandra #8413 said we have been lucky to have other reps give us the discounts. my son just recently purchase a phone and an expensive one at that, and our plan changed went from $75 to $105 and Sandra would not change us back just advised us that we were lucky and when I asked if I could speak with her boss she advised me she didn’t have a boss, then asked if I could get the number to corporate office she told me she couldn’t give that info for personal use, which that didn’t make sense to me. My next step since nobody will help me is to contact better business bureau, and tv media maybe the town would like to hear about what is really going on Metropcs. I have done nothing but spoke highly about this company and had some people switch to them now I don’t know about them. their reps are not well trained and rude. need someone to help please!
I have been trying for three weeks to purchase a phone at my local stores (plural because it was more than just one) just to be told they don’t have it and will be getting it “soon”. Now that the promotion is over ,of course, they have the phone but at a higher price. When I called customer service on Monday they assured me that they would help me get the phone at the promotion price, however, when the time came, no one helped me and I was told that the corporate office “respects” local stores discretion and I should wait for another promotion. What about respect for your customers???? I am highly disappointed in what your company considers “customer service”.
Long story short: My last visit to Metro store at Vanderville Rd. and Airport Rd. in Naples, Florida, about Dec. 11, 2014 I was mistrid by one of your employee Freddy who, because I complain about that they were taken other people before me he said to me that he will take me out of the store for me it was a treat to get fisical. I can see when a man thisrespet woman because his upbringing. I am a sinorcitizen for him act that way. I hope that this complain goes in his file and please get more educated and respecfull people to work for you company. Thank you Marina Marlene Pena
I sending this tex to see if metro pcs consider renting some of my property to put a antenna
Yoi guys suck… you dont know how to run a business… customer services hangs up on u….you guys need to contact me cause im bout to sue the hell out of you
To whom it may concern,
I have been a Metro PCS customer for many years now. I am a customer since the early Metro days when the company was still small and fledgling.
Yesterday I went to the Metro PCS CORPORATE store located at 9180 State Rd. 84, Davie, Fl. 33324.
I am shocked and appalled at the way a number of your sales people and mgrs treated other customers as well as myself.
There was a woman in front of me attempting to pay her bill. She was very old and frail and had some questions on how she can pay her and bill and get her service turned back on. She explained that her husband was dying of cancer and that they needed the phone for emergency purposes. She ONLY wanted to pay the bill but the counter person was extremely rude and ambivalent to her needs and kept yessing her on everything she said. It was obvious that she could care less and even questions that I knew should have been answered with a “no”, the counter person just kept saying yes, sometimes even before the question was finished. Then what really upset me was she started to laugh with another counter person as the woman walked away.
Ok, as if that wasn’t bad enough, I was next and got this same counter person. There were only 3 counter girls in the store at the time. By the way, it was around 5pm, yesterday, Sunday, December 7th, 2014.
So I was going to buy a new phone, the Galaxy something or another, I don’t remember the model, but the store supervisor told me that it was head and shoulders above what I was using now. Granted, my phone is about 2 years old and was beginning to die. OK, so I asked the young lady to please transfer all of my contacts and pictures to the new phone. She looked at me and gave a big sigh like I was asking to borrow a hundred dollars. She then looked at me and said why are you switching phones, especially to this phone. I explained the supervisor told me it was a much better phone than what I had and she threw her hands up in the air and said whatever, it’s your phone. I asked her if what the supervisor said to me maybe wasn’t true and she said, no, whatever he said id fine.
It’s hard to explain in writing the attitude this girl was displaying. She was just plain nasty and even turned to her co-worked and said, 10 more days, 10 more days. Maybe she was going on vacation or something but really, in front of customers. I asked to speak with her supervisor and she asked why….again in her very nasty and I don’t give a crap attitude. I just said where can I find her supervisor and she smiled and giggled and said let me get him for you. Again, not in a nice or concerned way, just very nasty.
As she went to get him, another customer tapped me on the shoulder and said, I feel your pain. He told me everytime he comes to the store, if she is the counter person, he will let someone else go in front of him so he doesn’t have to deal with her. This tells me this has been an on going problem with her.
When the supervisor came out, he could really care less and my frustration got the better of me and I used the word “XXXXX” (just 1 time) and told me to leave the store. When I asked for his and her name, he demanded that I leave the store immediately without telling me their names.
He may have gotten rid of me, but there is an attitude problem at this store. There were only 4 or 5 total employees working the store at the time so it should be hard to find who I am talking about. Like I said. Sunday, December 7th at 5pm.
If this was a private store I wouldn’t even be telling you. I just wouldn’t go back, but this is one of your corporate stores. As I stated before, I wasn’t the only one who has experienced the attitude from the girl and I would think that you would want to make sure that no other customer ever experienced this type of service. I have delt with bad salespeople before but this went way beyond bad. It was nasty, rude, and appalling, even more so for the older woamn before me. And don’t forget the guy who tapped me on the shoulder telling me her experience with her.
From all of my years in retail, and I’m not excusing her, but it starts with management. You lead by example and apparently this behavior has been accepted by the management of the store so it will continue.
You know that most people won’t take the time out to write a letter. Most people will just take it and forget it. Who has time to write a letter. Well I am speaking for all of those that don’t have the time or willingness to say something.
I may switch phone companies all together based on her attitude. Good service needs to be rewarded but on the same token, bad service needs to be punished and or corrected.
I don’t expect anything to come from this email. I’m just 1 customer, I’m just 1 complaint, but you should send a number of secret shoppers into this store and take drastic action to correct what may be rampant at this store. If it were me and my employee treated my hard earned customers this way, it would be time to clean house.
Just my 2 cents. I always treat my clients like gold. They are my life blood, put food on my table, and a roof over my head. Maybe the company is too big to keep an eye on everyone but now you have been told of a problem at a particular store. The ball is in your court to see if you care about correcting it.
Thank you so much for your time and I hope that this letter makes it to the desk of someone who does really care.
Sincerely,
Russell Ginsberg
I just want to inform everyone to Never go to the Metro Corporate store located at 11091 Beach Blvd Stanton CA 90680. This store is full of young men who are rude, inconsiderate and just plan talk to people like there stupid and worthless. Never have I experienced so many associates in one store that could careless who comes in or if they are satisfied our approached in a decent manner.
I went in the local store in La Verne, CA. to ask how to download pictures to my PC. I am in my sixties and am not techy at all. The store clerk (maybe owner )named Christian told me to buy the necessary adapter.I purchased it and he did not want a debit card, only cash. Really!! I started asking questions about it and he told me I was just asking stupid questions . I asked him if he was always rude to his customers. He took the back off my phone and told me I needed to upgrade as I had an older phone. I have an LG phone and it is not old. I told him if he wasn’t so uninterested in my questions and so rude, I would have upgraded. I will go to a different store and give them my business .Are these Franchise businesses?
In regaurds to metroPCS,
To Whom this may concern,
Hi, I would like to tell you ive been useing your service since 2007 and I havent changed services with any one but metropcs. Metropcs first hit orlando fl in 2007 and ive been a proud customer until now. MetroPCs has changed drasticly from what it is today. Thr phone i am useing is an LG optimus F6 tge newer version and my 4G is tremendously slow. I paid $180.00 for this phone and its new contract agreement. I am messaging you this letter with all do respect but i dont beleive your ” 4G” is the same 4G as the samsung galaxy lll,S4 and S5 . Just because i didnt pay 600 dollars for a phone doesnt give metro a right to slow down my service, i am aware of the RAM and my processor in my phone but DAMN…. i gave you my money with my trust to be a satisfied customer with metropcs and i dont feel like im getting the right service treatment VS the galaxy s5 and s4.
I knew when selfish T-Mobile bought them that I would see problems. None of my friends nor coworkers have service with them. I never hear a good word about them. Now the 4G is bad, the internet is worse off than it use to be & now they want us to pay more $ for better sucky internet service. When Metro was bought by them it has been worse instead of better. Thanks T-Mobile for HINDERING instead of HELPING.
I am completely fed up with MetroPCS. Why pay for a service, regardless what it is, if I can not use it when and where I need it the most.
I was told that I would have at least 2 or 3g coverage where I currently reside and I actually don’t have any. I go back to the store after what I assume was my 7th day only to find out it was my 8th, since they count the day of transaction as well. Honestly, I feel like that is the dumbest thing EVER! The money that I spent on phone plus service fees could have went on my unborn child, if I would have known it would be such garbage!
I am a long term customer and have been satisfied with the service but never with customer service. Had a lot of issues that took them months to resolve, especially with international phone calls to my country Algeria. Since February 2014, I have been calling about the international calls to Algeria dropping all the time. The service was always poor and had to deal with incompetent reps, never any answer in regards to the reason why I was having the issue. I called 20 times and had to repeat myself and explain the situation every single time! and all the rep did was opening a new ticket and never single follow up. In the summer, I was asked to update my two lines and get a new phones (for a better service) because they were going to use T-Mobile network. I felt there was a catch, yes they did improve the service, however, today I was shocked as the rep informed me that they shutdown my international phone calls to Algeria for both lines. They said sorry no more, MetroPcs decided Algeria is not on the plan anymore!!! Metro is letting us down forgetting that they became big because of loyal customer like us…
Having the same problem
I bought a new phone and suddenly could not make calls to Vietnam as I had been doing for years.
I was told that Vietnam was not on their international calling plan because I bought a new phone.
My phone is also now a T Mobile phone even though I bought a Metro phone from a Metro store, and no one seems to be able to figure out how to switch it over or how it got switched.
Maybe if the CS reps would stop reading the scripts while I am talking they could actually hear the problem and solve it.
after more than 5 years I will be leavng Metro and going to Cricket tomorrow
Customer service like this is what destroys companies like this
Changing my name to Ben Dover, because that is what Corporate BS does do the general public. Call customer service they transfer you to Manila Phillipines or Bangor India. Can’t understand a freaking word they say and always saying “I understand.” Makes me want to punch my computer monitor. Welcome to Corporate greed and cheap labor at its best.
On October 8,2014. I paid my $56.00 phone bill using my debit card. I paid using the mymetro app, but to my surprise they took two payments and only gave me one confirmation number, and never gave me credit for the other payment. I have been fighting for my credit for one month. I took my bank statement to the store, and they called the payment support department and of course they claimed there is only one payment. I’m over metro pcs. I want a resolution. Its there in black and white on my bank statement. No one wants to help me.
I recently bought 2 new phones from one of the stores, and I have been with Metro going on 5 years but this recent incident has made me rethink this company and I am seriously thinking of dropping metro due to inadequate help and passing the buck to someone else instead of customer service and satisfaction. There is something wrong internally with one of the phones. And the only time I can us it is when I stay home and turn Wi-Fi on. When I leave the house I might as well not even bother taking it with me cause it doesn’t work no signal, it says no network. Ive been back to store which sold it twice, then3 other stores after that and needless to say the many numerous phone calls I have made and only thing I got from them was a confirmation number or reference number which is #CC700192 and a $10.00 credit wow that really helped. I purchased on 11/2/2014, and it is now 11/13/2014 and I am paying for service I cant even use. So they ordered me a new phone which why couldn’t they give me another one from the store it seems yall can take our money real fast and sell us anything under the roof of your stores but when something I wrong yall cant seem to find the right answer for your customers who spend good money with yall. No response from customer service who gave me the reference number, I did get a text from them stating the situation has been resolved. Like hell it has been resolved I want some answers TODAY, my time is as important as yours. Lets see if you can handle customer service because word of mouth goes a long way and believe me when I say it goes along way, TRUST ME!!!!!!!!!!!!!!!!!!!
Welcome to my world. I returned a new phone that didn’t work correctly right out of the box within 3 days. They say you have 7 days. They ordered me another phone. A POS refurb that was worse than the 1st. I returned that one the next day only to be told I would have to wait for a third one. The 3rd one is the worst of all. Turns itself one and off. Can’t even use it. Now I am. Waiting for #4 in less than 2weeks.
my name is Wayne Johnson I am paying for my Rhapsody account from MetroPCS I am experiencing difficulties with my buffing on my music my music does not play when I leave Cambridge mass. Central Square when I’m in Central Square Cambridge them it plays the way its supposed to play without these Central Square it stops playing. And I need to have this issue resolved because am paying for the service my phone number is 857-939-6663
I went to buy a new phone from metro pcs. I informed the worker I wanted a galaxy note 3. I paid 900 dollars for the phone.. 4months after having the phone it stop working.. I went back 2 the store and asked about how to put in a claim I also asked them why is my phone different from the other phones they stated they didn’t know I went to 3 stores before someone told me I had the galaxy note 3neo.. I put in a claim for a new phone and I been waiting for a month and a half for my phone 2 come in the mail.. insurance keeps telling me they are trying 2 reach the vendor 2 see what happen to my phone.. meanwhile am still paying $70 every 2 weeks for a phone thats not working…lmao..
Why do we have to pay $3.00 sevice charge when we make a cash payment at the store. Thats $36.00 dollars a year for no reason other than they want to do it. Don’t make any sence to me. Somebody please explain.
They sell fraudulent third party insurance, a insurance company with no contact number and no website, will be filing a civil lawsuit on Monday, and seeking a class action lawsuit as a further course of action.
I bought a phone from one of the Corporate stores in Long Beach California. From the start, the phone would not charge. We have gone back four times. They will not exchange the phone unless I paid $30.00. I have contacted the corporate offices in Texas to get this resolved. If not, I will contact consumers affairs. Do not buy from the store on Bellflower in Long Beach.
having same issue. just purchased phone from corporate store in Lakeland, florida. phone would not charge. brought it back not even 24 hours later and will not refund or exchange.
Your departments and authorize dealers is not taking the responsible for my celluar phone
Is I did business with the one on East State Street in Sharon PA, they are crooked and I would not recommend them to anyone
..I
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i went to the 7825 Cedar Road, Cleveland, Ohio 44103
The employee was very upset that i even walked in the store to pay my deductible for a claim i filed on my phone. The way he treated me was unacceptable. The guy kept talking down to me like you people make things harder than it needs to be. The system is design for you not to come in the store but you want to make up your owns rules like its burger king. Then he asked me who sent me to the store. i showed him a paper I printed off the internet that verify I choose a dealer store payment method. Then he continues by saying your never get no where in life with that type of attitude. During this conversation I asked him if he was having a bad day. He said no but continues with his you people comments. Another gentleman was also in the store but I wasn’t sure if this person was an employee or his friend. The other guy comments or agrees to everything that is being said. I have two degrees and degree or not no one should be talked to in that manner. It was around 1:45pm so however he woke up feeling he should have been able to shake that feeling. The gentleman was a middle age dark brown may have had a bold head. (He had on a hat) He had a beard with some light gray scatter hair. The gentleman was Roughly 210 lbs. with an attitude. Better customer service is needed
No phone service for 4 days now….called them from my landline phone…..exercise in futility…can’t talk to a person….They should change their name to Metro POS.
Metro PCS is not a GOOD company. It is a ripp off If i had a Facebook or Twitter page I would and will some day post Everyday what a Truly Horrible company this is.
Steven Collins
352 497-****
I have an LG phone it stopped working on 08/16/14. It is still under warranty. I called the tech support line she told me to go to metro pcs on NE 35 th. St. In Ocala Florida. They told me to go to 1700 block of East Silversprings blvd. In Ocala Florida. She told me a replacement phone would be at that store on Wednesday at 4 pm. When I went there their was NO replacement phone the “salesman” if thats what you call him. Said not my problem. Someone named Irene was bringing it from some place else maybe friday. Needless to say friday NO replacement. I wanted them to know my Metro pcs phone is my lifeline with me elderly father that is very sick and his Doctor.
I want Mr. Rodger Linguist and who ever this Irene lady know If something happens to my Father ITS ON YOU and your Shade Tree Company.
I would not and will not recommend this company to anyone Ever!!!
Thank you??
Steven Collins
I am highly insulted. I think about your PCs thinks that consumers are really stupid. I made a payment on my phone bill online and because their systems were down for maintenance I received a message stating to wait 2 hours for a confirmation number. after waiting three and a half hours I decided to cont act Metro myself since I never received the confirmation number. the customer service rep stated to me that the payment was never received. I contacted my bank who stated that the transaction was approved edit that show declared it up there at. after spending a half an hour on a conference call with my bank at MetroPCS we were on successful to speak to anyone at Metro PCS that can resolve the issue. my bank proceeded to ask the customer service rep at metro pcs to provide us with a fax and phone number where a release form could be issued so the funds could be put back on my debit card and a new payment made. we were given the fax number to a Treasury Department and were told there is no phone number for this department. after numerous calls to the corporate office since no one ever sex with a big back with the authorization form I truly do not believe that show even has a Treasury Department. there is no listing for them anywhere I let you speak to someone the wood has a number for this apartment. in conclusion, my phone was turned off yesterday it’s after calling back to corporate office again and making a big stink with customer service I was given a claim number and was told my phone would be put back rubs for 24 to 72 hours until the money was put back on my account which should be within 24 hours. 48 hours later this money is still not showing up. I think this is utterly ridiculous and something needs to be done about this. they’re quick to take your papers every month the way you have an issue no one seems to know jack about Jill. I have totally and utterly frustrated.
1100 E. Victoria St.
Carson, CA 90746
August 29, 2014
MetroPCS Communications, Inc.
Attn.: Mr. Roger D. Linquist
CEO and President 2250 Lakeside Blvd
Richardson, TX 75082
Re: Complaint Letter – (310) 243-2330
Dear Mr. Linquist:
I have been in contact with several different people & or departments at MetroPCS, regarding my Nokia Lumia phone (5100). I have paid my phone service approx. 2 weeks ago. No one is getting back to me. They have tried to re-boot my phone, all of these remote ‘ideas’, then they claim to ‘want’ to call back, but never do. At this point, I am sad to say we need to no longer work together. I won’t tell anyone of my experience, as I always push your product, as I work for a State University. I am wanting someone somewhere to simply:
1. Turn your phone off for 10 mins.
2. Try to imagine all the calls you miss, don’t answer, or the backlash from people saying you are ignoring them.
3. My mother claims she thought, “You were ignoring my calls; I was so hurt’. Thank you guys for that! (Smdh).
I am trying to get this resolved, asap.
P.S. Please call me, to explain why I have insurance, and your huge company is helpless!! This makes no sense. I am hoping someone there will say: ‘I am not like all the rest of these people over here; Let me call Mr. Williams to resolve this, since we have done several re-boots, 3 Tech-escalated tickets, no response (I hope they were not DUMB enough to call the PHONE, I AM CLAIMING IS DEAD), to leave messages.
Firstly I ordered a phone off the metro pcd website, okay so I get ready to switch my phone service from my now old phone.After contacting customer service three times and then going into a authorized dealer store.They all tell me my phone service can’t be switched because the sim card that came in the mail with my phone is not compatible with my phone.I’m like what the hell so what do I do. Nobody can even asnwer my dam questions.I’m.really starting to hate metro pcs..Can someone help me asap
Will you guys get a bigger phone than the Mega if so the Sony Xperia 6.4 would be great just a thought in case Samsung Doesn’t make a bigger phone.
I have a huge problem and have spent well over a month trying to get copies of my text messages for a legal court matter! I have been advised to call and contact so many people and reached a dead end. Maybe Mr. Keys the CEO can help me! I have a trial date coming up that I had to get continued because of METRO’S misgivings! All I need is a log of the times and phone numbers text messages were sent and received on one particular day in June I**I do not need to see the contents of the text I merely need to show the court that I WAS NOT TEXTING WHILE DRIVING**
WHY IS THIS SO DARN DIFFICULT!!
what is the problem with metro…..i bought a samsung galaxy s5 & can’t make or recieve phone calls….the alleged customer service is completely nonexistent , worst ever…..i want my money back……why do you advertise programs & products that don’t work & then expect customers to pay for them….and trying to talk to a human doesn’t happen…..very f***ed up company…..you don’t care about you customers…..you f***ing suck….
XXXXx N.W. 199th Terrace
Hialeah, FL 33015
July 21, 2014
MetroPCS Communications, Inc.
Attn.: Mr. Roger D. Linquist
CEO and President 2250 Lakeside Blvd
Richardson, TX 75082
Re: Complaint Letter – Account Number: (786) 274-2562
Dear Mr. Linquist:
I have been in contact with Mrs. Kim Reina, Market Operations Supervisor, regarding my account with Metro PCS. Mrs. Reina on her first email states that she would do her best to arrange a refund. Next thing she informs me is that Metro PCS does not warranty the product I purchased because Metro PCS does not carry this model. My questions are, first, how did I buy a product at your store that you do not carry? Is that possible? I have attached proof of receipt. Second, how can you sell a product that you do not carry warranty for, when I was told that you do, loud and clear!
It has been more than a month that I have been in contact with Mrs. Reina, and unfortunately, nothing was done, except exchanging emails with a supervisor that apparently did not do anything to give me a good customer service. I am extremely displeased and disappointed with your company.
I am enclosing all emails exchanged between your employee and myself, as well as letter sent to your attention June 11, 2014, for your reference.
I hope to hear from you soon with a solution to this matter.
Sincerely,
Ormelia Kaniski
cc: CFO: J. Braxton Carter II
COO: Thomas C. Keys
Mr. Juan Clarijo
Mrs. Kim Reina
Hi Ms. Kaniski,
I am trying to send a letter of complaint as well. Did you have any luck when you sent your letter?
Did you mail your letter to the address above?
I am try to get my unlock code so I can go to tmoblie Metro pcs won’t give me the unlock code when i own the phone.Metro pcs may be cheap but there horrible cell company thats why i want to switch.
I went into MetroPCS store located at 3336 Wrightsboro Rd #2, Augusta, GA 30909
(706) 738-4880 on 07/15/2014 at 6 pm and young lady appearing to be the manager at that time began assisting me with the purchase of a phone. Upon filling out the application the young lady told me that she had to sign me up on the $60.00 plan and it was the company policy. The young lady insisted that I got the $60.00 plan she stratched thru my application and selected the 60.00 plan. The young lady also tried to get me to pay $112.00 for a phone that only cast $49.00. I feel that something needs to be done about this situation i dont’ feel that it was the first time that she had done this to anyone. I look forward to hearing from someone about this issue. Thanks, Deiadra Edwards 706-840-8852
HI I MOVE FROM NEW YORK TO MIAMI AND THE PHONE LG SMALL WORKING WONDERFULL AND NOW I HAVE A YEAR IN MIAMI AND THIS COMPANY SIGNAL HERE IN SOUTH FLORIDA IS TERRIBLE BAD AND LIVING IN FONTAINBLEAU MILTON APARTMENTS AND IS NO METRO PSC ANTENAS AROUND HERE AND THECALL DROWN EASE THE SIGNAL IS NO BARS ALSO NEAR THE WINDOWS AREN’T WHAT ICAN DO I LOVE METRO PCS PER IF THIS PROBLEM PERSISTE I GO TO SWICTH TO ANOTHER COMPANY THANKS
I like metro pcs and that is changing very quickly as problems araise. First off i bought two motion phones when the first came out the one just completely stopped working 2 weeks after I bought the phone from my nearest store just in town. When I took the phone back I seen the store has closed it’s doors then I looked up the closest store to me is 30+ miles away one direction. This is problem one. I just bought another phone a week ago and the internet isn’t working. I call and they gave my a ticket number then told me to call back in five days. Today was day six and they said their techs. Didn’t leave a note for the problem and that I’ll have to take the phone to the store. happens to be 30 miles away in each direction. I have no use to take that drive .ust for a phone with such sucky service.I’m going back to landline and sticking with something that has worked for centuries . Metro pcs needs to expand and.verizon needs to lower their prices. Anyways why does the whole world need to track my location all the time anyways. Cell phones gets in the way a
To metro p c s corporate office I was trying to locate another phone like the one i had due to water damage due to no help from your customer relations help center trying to let them know that my phone was not working operator 907 the noise in the back ground was so loud that i could not here her so i cancilled my contract with metro p c s lost my phone number with metro p c s becouse she wanted me to pay next months payment i told her why the phone is not working i will not be back with metro p c s no more. I
I was recently been terminated as a authorized dealer, My store was under purchase contract with a buyer, called vp Orlando to check on approval status found I was being terminated. Took the business from ground zero to 181 percent up and came out with nothing. I have 3 month old daughter and 72 year old father to take care, I really put lot of my time and money in metro pcs and they through me on the street with 10 day notice, All I have now is cell phone repair shop in Orlando, which I recently launched please choose Connect PCS for your cell phone repair, We offer low price and guarantee work.
I am truly upset. I lost my phone. In return I had the service suspended Friday May 30, 2014. I also had a high security code put on the account which was my deceased sons name and age of death. I also went to purchase a new phone on the same day . The operator had placed some other security code on my service. Well it was a good thing the guy at metro new me. I was given a hard time purchasing a phone . I eventually purchased the phone. I paid my bill with my debit card . At that time no one asked for any security code. They took the payment. Now I have a phone with a Spanish speaking lady on my voicemail. I took the phone in he said go home call 611 and ask them to refresh your phone. I have been going to hell and back over a mistake someone else mad. I am highly upset . I pay 3 bills monthly thru metro. I am not being treated like a loyal customer. You cannot treat people the way they do and expect loyalty. You guys need to get some operators where you can understand their diction.
TO THE CEO OF METRO PCS LAST APRIL I SEND MY PAYMENT BY MAIL WITH A CHECK SUPPOST TO BE FOR $65.00 BUT I OUT THE WRONG CHECK I MADE FOR DICOVER CAR FOR $132.46 BUT YOURS EMPLOYES TOKE THE MONEY AND NEVER REALISE THAT WAS MADE FOR DISCOVER CARD AND NOW THEY ARE TELLING ME THAT I HAVE A CREDIT FOR THAT AMOUNT WHAT IWANT IS METRO PCS IS TO RETURN MY MONEY THE SOONER THE BETTER BEFOREI GET A LEGAL HELLP I WILL WAIT FOR YOUR RESPONSE BECAUSE THEY ARE WITHHOLDING THE MONEY AND CASHINH A CHECK NOT MADE FOR YOUR COMPANY PLEASE LET ME KNOW HOW YOU CAN SOLVE THIS MESS THANKS
THIS IS DEFINITLY A COMPLAINT! Since I purchased your phone about 3 or 4 months ago, Ihave been trying to set up my online account! I should be able to monitor my account activity at any time. The issue is I have called over a dozen times since then. NONE OF THE CUSTOMER SERVICE REPS COULD HELP ME SET UP THE ACCOUNT! they even told me my security question was incorrect. I KNOW THE NAME OF MY PET! Each time I have called, I get locked out, hung up on, or told I would receive a call from a supervisor within 72 hours. NO ONE HAS BEEN ABLE TO HELP ME SET UP MY ONLINE ACCOUNT. Very funny how I can make a payment online without any issues. Who can help resolve this issue? How is it that your own company does not recognize my number except when it’s payment time? None of my bluetooth account can recognize it at all or link to it.
I have the same exact account and no resolution. If I was not pleased with the coverage, price and phone I would go to another company,
Hello and good evening to all Fox channel 31 Denver. You are my favorite channel for news!!
Now to business shall we? 😉
Metro PCS is entering the Colorado market, great news for customers trying to get a cheaper phone service, but I am affraid I have bad news and I am asking reporters at KDVR to investigate.
Blu Wireless (Bluwireless ) current Metro PCS Authorize Dealer in Denver and Brighton CO are abusing the law and abusing their employees… and getting away with it.
Abdu (Owner of Blu Wireless or bluewireless) and Brashid (co-owner and general manager of Blu Wireless or bluwireless) are only paying new employees $500 for 30 days of training.
It doesn’t stop there.
After employees are trained and hired, Bluwireless takes aprox. 45 days to produce a 1st payment, Bluwireless fails to provide a proper paystub to employees. Abdul and Brashid rub on employees faces there is not enough proof for them (employees) to come up with tangible “proof” to go to court or even make a case of it.
I have listened to my friends who work for Bluwireless (Abdul and Brashid) how humiliating they feel after receiving a shorted paycheck and not being able to get through Abdul and Brashid for a quality paycheck for their hard work.
$500 after 45 days of work is an insult to anybody , no matter race, economic status and place of birth, people deserve to be treated fairly and with honesty.
I have seen my friend cry because of getting a poor paycheck from Bluewireless.
I am sick to my stomach knowing there are business owners getting away with employee abuse.
I promised my friend that for each tear I have seen her spill due to Bluwireless abuse, I would help to seek justice for her anguish, frustration and abuse. America does NOT need abusive employers!
Bluwireless in Brighton CO
+1 720-634-4957
Current manager is Alex
Ask for Abdul or Brashid
I just want to let the CEO of METRO PCS know that your company is the worst and i will be contacting my lawyer about how your company and the supervisor you have running the main store are no help at what so ever and the phones your company has provided me with are worthless i have never been so disrespecte in my life i could not believe how you let the people talk that to customers and turn around sale a phone that doesn’t not work or hold a charge nore can i answer my phone. Two time ive had to replace the phone your compayn has provide me an both phone are the sameway and im having to pay for phones that do not work i know that not right i paid good money and got in return the two worste phone in the world and i had requested a refund my money and all im getting is the run around and your workers putting on hold and answering the phone and hanging up i didnt know your company haired childrento work for you.
Is anyone interested in a class action lawsuit against metropcs? False advertising and breach of contract to start. I’m done with metro. They have no interest in even trying to help me get what I have been over charged for repeatedly (unlimited data). My e-mail is hdeuelXXXXX@gmail.com….somebody has to do something I know I’m not the only one.
Heather I will join your class action. My bank paid metro and metro said they didn’t received my payment when it does show at the bank. metro suspended my acct and doesn’t want to give me my money bank.
I will help u as well heather. I’m fed up.
I’m unemployed and they are taking my money using employees less qualified than I am to work for them.
I have not recieved my cash rebate please direct me to the persons responsible for following through with this commit ment contact number is. 817 361 XXXXX
seems to be a regular problem. i have been text/and emailed that my “rebate” is on the way. That was over a month ago
Me too I called and did my change of address and they still sent it to the wrong address. Now I have to wait another 30 days to receive mine…ugh I’m so done with metro…..
Ive only had service with metro pcs 3 months…im am very disappointed with the customer service and lack of help to resolve issues .twice ive paid with 611 on my phone with my debit card, and twice its been authorized …but metro hasnt collected payment …my bank has called asking for a fax of no intent of collection and merchant id so they can release funds back into my account , so I can make the payment, but nobody can do that, nobody knows who can, I cant get anyone to help….my moneys on hold ,my phones are off , and lasttime it took 15 days for them to release the money…who knows how long this time! This is so annoying…..customer service sent me to payment center…payments sent me back to. Ustomer service…supervisors couldnt fax anything, and dont have any info on who can help…..im so going to a new carrier , which sucks because iI just bought 3 metro phones , waste of money…
That pisses me off.
I’m sorry. I wish us as a people had more power over sh!t like this.
It gotta take something huge for them to start even pretending to make changes in our favor
I bought a smartphone through Metro PCS for my 32 year old disabled son in February 2014. He paid his bill on the 15th of each month, five days ahead of his due date. On April 15, he paid his bill in cash at the local Metro PCS store. I asked him if he got a receipt. He said yes. On April 21, his service was disconnected due to non-payment. I went to the store where he paid his bill on April 25 (my day off). The store representative remembered him after I showed her his picture. She told me he had given them the wrong number and the payment had been credited to another man’s account. My son has given that number to all his friends and family and had not given any of them the wrong number. It is my belief that the representative typed one wrong number because the bill he paid, was one number different from his. Initially, I was told that he would have to pay again and he would receive no credit for this error. She said there was nothing she could do. She suggested I call customer service. I did so while in the store (on speakerphone). After I was about to be transferred to a fourth person, she told me to just hang up. Then she called customer service. After some discussion with customer service, she told me I needed to fax his receipt to the customer service fax number with the correct information written on the receipt. I did so on April 25. I called again on April 27. I was told it would take 3-5 business days for his service to be restored. Today is May 5. He still does not have service. Soon, it will be time to make another payment. He has paid for someone else to have service. He is on a fixed income and can only afford to handle his bills. I am here venting out of frustration. You have some serious customer service issues that need to be fixed. I’ve been with my service provider for 8 years. I tried to get something more affordable for my son. Now, I’m feeling like you pay for taking the cheap route.
How sad.
Also because some people take it racially, or because they live in the urban part of town.
But I think its safe to say big corporate companies see us all as green bills.
Just different face values.
Life works in crazy ways. You or ur son will get something good done for him in that nature when u least expect it. Weather you realize it or not.
Think positive thoughts, they really become reality
I would like for my email address to be forwarded to Marketing or advertiisng dept. I have an idea for branding Metro and would like to visit with someone about that
I have been a loyal customer and advocate for metro pcs for several years until recent adverse encounters that can only be explained as ‘Metro PCS Inc.- Policies and Practices’.
To call metro pcs ‘Customer Service Representatives & Supervisors’ a bunch of Con’s and Tricksters’ would be an understatement.
What started as me contacting metro pcs to complaint about a metro pcs dealership who was over charging metro pcs customers paying their phone bill turned into a nightmare with, ies, unlawfully upgrading my account, turning off my phone service for 3 days, hanging up on me intentionally, and leaving me on HOLD for over an hour, and sending customers ‘used and damaged replacement phones is unbelievable. After making several calls regarding my complaints against a metro pcs dealership continued to be ignored i informed a supervisor that i would be discontinuing my services with metro pcs after my billing cycle ended. I was asked to talk with their ‘Customer Appreciation Department’ before terminating my service with metro pcs. The customer appreciation department asked me if they could offer me a Upgrade on my phone and asked which ones i liked. I stated that, “I would stay with metro pcs as a customer if they wanted to give me the Samsung Galaxy with the amenities”, after a couple attempts to steer me towards other phones failed the customer appreciation representative agreed to sending me a ‘new samsung galaxy’. However, what I received wasa used and barely working ‘LG Optimus L9’. Making numerous calls back and forth to metro pcs regarding the used damaged phone sent to me, i was now told that no ssu.g galaxy’s were available at this time. I was told that a Credit was added to my account so that i could go to metro pcs store and buy a sim card and case for my phone the L9. I went to a metro pcs store whereby i ended up paying for the amenities myself (i needed to get the phone on asap.) Upon spending around $70 plus dollars to get the phone necessities i started noticing that the phone would Black Screen often and Battery Life was around 1 hour usage (see my service data usage). From this point on its been a stressful and discriminating ordeal contacting metro pcs. Most recently metro lcs sent me out another phone a supposedly better phone ‘Nokia Lumina 512’ which i soon found out was inferior to the L9 and didnt work with my sim cards at all, and calling metro pcs again i finally decided to take this matter to court. I stuck right now with 2 defective phones and a personal lost of $200 dollars in personal expenses.
All i wanted was what waspromised to me from customer appreciation and i would have been happy. But now it seems that i have to go to court to get any justice from metro pcs. Everyone should do the same instead of just walking away and taking the lost. I figure my win will give others the encouragement to fight a company who purposely hired liars and trickster to run their customer service department.
This is “Notice to the Metro PCS Inc” of my INTENT TO SUE” should this greivance fail to be resolved by corporate management.
Respectfully;
Darryl Smith
(951) 224-XXXXx
I bought my phone and started my service on February 3, 2014. In March I made my payment on the 3rd when I get my social security disability. My service was turned off because the people in the store at BabXXXX and Huebner Rd. in San Antonio, Tx 78240 told me that paying 1 day later should’t make a difference, but Obviousely it does. Then they told me I could change the payment date online, which I did. Then on March 3rd my service was turned off Once Again. They also had my pin number and my security question wrong. I just got these issues fixed today. When I told them they needed to change the due date to the correct day – the 3rd of each month, they told me there would be a Five Dollar fee to do this. I was so frustrated, so I just hung up. I just tried to contact your Corporate Office and now my phone is telling me that I can’t use 411. I then looked up your information on your website for Corporate. I’ve called several numbers and all I get are people at different Call Centers. I am Paying $65 a month for this Horrible Service????? As I mentioned earlier, I am a person with a Disability, which means that If this is Not Resolved the way it should be, I will report Metro PCS to the Disability hotline tomorrow, which is Friday April 25, 2014.
The last person at metro who refused to connect me with a supervisor, and hung up on me is “LYNCH”, #304547.
Metro is too stupid too answer this complaint so it is message for other unhappy customers to see. I am writing because their customer service is created in the image of the company president, that is why the CS employees are so stupid and ineffectual. The supervisors refuse to answer the calls. They put me on hold for long periods then hang-up without answering the phone. Someone that is too stupid or too afraid to answer the phone should not be a supervisor. I called back 6 times and could still not get a supervisor on the line. A supervisor is needed because the morons that answer the phones have not been able to fix the problem in four months. So I am filing suit is small claims court for $5000.00 for fraud, breach of contract, breach of warranty of merchantability, and interference with contractual relations, unlawful business practices, etc. If everyone making a complaint would file a $5000 small claims action maybe they would change and listen to our complaints and act to correct the problems that prevent service and interfere with making payments, data loss and loss of use of the service due to fraud. You can serve them anywhere in the US for under $60 through a local process server and it just takes 10 minutes to fill in the small claims forms. Let’s make a statement and every body file to get some money back.
Sue for a refund for any and all phones purchased and for not providing a working web site to make payments timely, an incompetent customer service department who cannot afford a supervisor to clean up and fix the problems of the phone answering morons, and for the ineffectual service that we pay for each month. Then switch companies. We could cause the metro problems if you spend the same amount of time it took to make the complaint but channel it to more appropriate sources we can force change and make them pay for their ignorance and disrespect and theft and fraud.
Good day.Am in hope of a representive to contact me with regard to a package I mailed to MetroPCS PO Box 5119 Carol Springs. Illinois in error. Please contact the metro pcs 903 944 XXXXX. Thank you.
Kind regards,
Caprice Bennett
Good day.Am in hope of a representive to contact me with regard to a package I mailed to MetroPCS PO Box 5119 Carol Springs. Illinois in error. Please contact the metro pcs 903 944 XXXXX. Thank you.
Kind regards,
Caprice Bennett
Someone hacked my account info and changed my password and stole my secondary phone line. Metro will do NOTHING to help me with this. On the phone I am told to go to a “corporate office”, but there are NONE in this city!!! I have gone to different stores and they all said to call Metro… Metro says go to a store! Gave my ID and everything pertinent and still no help. Someone is using my account freely and Metro is doing NOTHING to stop it. Have had them 3 years and no customer support in person or on the phone.
I purchase my phone on April 14,2014. Mobile hotspot was not working,talked to 5 different people,including 3 supervisors. I was told to take phone back to store for a full refund,upon returning to the store they said there was nothing they would do.
Metro pcs does have a policy if you are not happy with your phone you may return it within 7 days. SOUNDS LIKE FALSE ADVERTISMENT !!!!!!!!
Your security measures are a joke and seriously need some revising. I will make sure that as many people as possible will know the extent of the lack of professionalism I was provided and that maybe choosing a better service provider is a smarter option for comfort in security to enjoy using your phone………………….
We are ow going into the 3rd month ( Feb. Mar. now Apr., 2014) Metro PCS hasn’t been able to get their service running properly, haven’t address the issue publicly nor offered any financial compensation for prepaid services they repeatedly haven’t delivered. We’ve been patient enough already. Maybe the threat of a boycott, an investigation by the FCC
followed by charges (again) and Class Action Lawsuits will motivate them to get their greedy
indifferent attitude under control and start delivering what they’ve already been paid for.
OMG !!!! I should of read this before switching…. BIIIGGG MISTAKE… VERY VERY BAD CUSTOMER SERVICE… I AM SOOO UPSET I NEED TO TALK TO SOMEONE BEFORE PUTTING THE COMPLAINT FURTHER….. BESIDES OF TRANSFERRING THE WRONG NUMBER DEFECTIVE PHONE OUT OF THE BOX AND KIND OFM NOT WANTING TO CHANGE IT… AND TODAY THAT I WENT BACK FOR MY PAPER WORK PENDING I AM NOT ON THE SYSTEM.. I GET CRISTINE YELLING AT ME FOR MY BOY PLAYING ON THE FLOOR WITH A RUBBERED TODY IN FRONT OF HER SUPERVISOR, COWORKERS AND OTHER CUSTOMERS AND TREATING ME THAT THEY HAVE CAMERAS .. THERE IS MORE TO THE STORY IF YOU CARE TO HEAR IT I HOPE YOU ARE NOT AS BAD LIKE THE STORE I WENT TO…. CORPORATE… TODAY IS MY SECOND DAY AS YOUR NEW UNSATISFIED TREATEN UNAPPRECIATED CUSTOMER
POOR CUSTOMER SERVICE FROM THE START!!!!
I CALLED 1.877.603.3032, 3/29/14 @AFTER 1:30 PM EASTER TIME, TO INQUIRE ABOUT THE 29.99$ PHONE, (ATLANTA) THE REP MARLINE
WAS VERY NO CUSTOMER SERVICE AND HUNG UP ON ME (WHAT!!!!)
I CALLED BACK TO ASK FOR A MANGER AND SHE ANSWERED (MARLINE) AND PLAYED GATE KEEPER, AND WOULD NOT LET ME SPEAK TO A MANAGER (WHAT!!!)
SO THEN I READ REVIEWS AND DECIDED THOUGH CHEAP PHONES & SERVICE—
NO CUSTOMER SERVICE!!!!!!!!!!!!!! IS A DEAL BREAKER
WILL FIND ANOTHER COMPANY
ATLANTA,GA
EVER SINCE I STARTED SERVICE WITH METROPCS. THE ONLY THING THEY CAN DO IS PUSH THE ENVELOPE TO SOME ONE ELSE.
VERY CONDESCENDING PEOPLE AND THEY RE NOT WILLING TO ASSIST YOU.
I BOUGHT A SAMSUNG GALAXY S4 AND ALL I GOT IS ISSUES, I CALL THE HOTLINE AND THEY ARE VERY INCOMPETENT AND I AM NOT GETTING ANY SERVICE.
I RESEARCH ONLINE FOR THE CORPORATE IN ORDER TO GET MY ISSUE RESOLVED.
GETTING NO HELP AT ALL.
CAN SOMEONE PLEASE HELP!!!
GERMAN
I live miami and the 4G 3G is currently at an all time SLOW!! it just sucks here when you are a few miles of a tower the service is light speed compared to dialup but slow none the less to other service providers. And now I have to deal with random disconnection when I surf the web!?. With all disrespect the only reason “so many people are switching to metropcs” is simply because its next to nothing and because of this people deal but a large number of miamians have subscription s else where for this very reason
I had a terrible experience at a Metro PCS store in Los Angeles, CA. I visited the store on Hoover and Imperial Highway to purchase an upgrade for my parents as a surprise. That transaction went fine but a couple of days later went horrible. After my purchase, the cellphones I purchased was not compatible with Metro Backup. So I contacted the store for solutions or help with this problem. The female representative named Erica Torres placed me on hold a total of 3 times, disconnect the phone call twice and I went to voicemail about 3 times. When I finally spoke to her, she was very rude, sarcastic, not compassionate and down right no help. And to top it all off, she waited to talk to me so long that the store was closing when I finally got her on the phone. So we visited the store the next day. When I notified the manager of my experience, I see where Erica get it from. He was being rude, sarcastic by smiling at our agitation and anger, making every excuse in the book for her previous behavior and not of any help. From the manager on down, nobody in that store knows about the phones that they are selling. They are just selling customers anything. After about an hour or two went by, my parents were finally happy with there cellphones and we were able to leave the store. I would never visit that particular store again and would make sure nobody I know do not either.
SAD TO SAY , BUT IS NOT JUST THAT LOCATION.
I AM LOCATED IN ORLANDO FL AND WE GET THE SAME SORRY SERVICE.
IHAD TRY SPEAKING TO SUPERVISORS ON THE PHONE AND THEY ARE VERY CONDESCENDING.
I GOT A SAMSUNG GALAXY S4 ABOUT 6 MONTHS AGO AND THEY KEEP TALKING THAT THEY NEED TO VERIFY WARRANTY TODAY 03/11/2014 THEY STILL CHECKING THE WARRANTY FOR A PHONE I PURCHASE AT THEIR STORE.
TRY TO SAVE A LITTLE. BUT I GUESS THATS WHAT YOU GET FOR IT .
WE GET WHAT WE PAY FOR!!!
I went to a store in Capitol Heights, MD and almost the same thing happen to myself and my cousin but we bought the phone on Sunday and returned it on Monday. The Clerk was making all kinds of excuses not to reimburse me my money back, even stating that the box the phone came in was damaged and that the charger wasn’t in the box anymore. But I’m with a great Credit Union so I called them up while I was in the store and that’s when he claimed he was going to reimburse some of my money back because he couldn’t reimburse me back for the case. Also the clerk the day before was so much in a rush, he missed spelled her name and neither clerk knew how to work the phone. the manager refused to talk to me. UNPROFESSIONALS
I have been with Metro for a few years and i go to the Owosso MI 48867 store. Martain Zetuna is usually working and he has the best customer service skills! He is so friendly and cares about his customers. Genuinely cares. He works with a meaning and you can tell he takes pride in what he does.
I do not know how much he gets paid or anything like that, but he definitely deserves more than the jerks working in the same business.
You can look up metro numbers in the area, and take a survey and i garuntee this is not only my opinion, this is a fact everyone will share if given the opportunity.
Whoever is in charge should recognize Martain.
I’m having a problem getting contact with the store manager at one of your Store location at (Metro PCS Wireless 132 Eastern Blvd. Essex, MD 21221).
I put in a application at that location back on January 17, 2014 and everytime I call to check the store location to check on the status of my application I’m always been told that the store manager is not available or the store manager has left for the day which is kind of strange I’ve even taken a trip down to the store to see if I could talk to the manager face to face sorry to say this but I might have to file a report with the Equal Employment Opportunity Commission (EEOC) because I feel like I’m being discriminated against
I have worked for one of the corporate stores located on route 114 of Lawrence Ma. My problem is that i need a copy of my Form W-2 for this year. I have tried contacting the offices but couldn’t get a hold of any help. Please e-mail me back I greatly appreciate it.
ALL OF THESE PISSED OFF CUSTOMERS, WHY ARE YOU WITH SUCH A HORRIBLE COMPANY!!!!!!!!!!!!!!!!!!!!
The most God Awful customer service in the world, not one of these individuals speak English!!!!!
Why are they answering calls???????
WHAT A BUNCH OF IDIOTS!!!!!!!!!!!
Posted all over FACEBOOK & TWITTER the hacking issues Metro PCS has, contacted the police and the FBI…………….
Metro PCS has fraudulent customers, and know good and well that repeated charges to the same credit card is fraud, yet they refuse to resolve the issue.
We will find you & we will get you, Metro PCS cannot save you!!!!!!!!!!!!!
Metro PCS is taking cloned credit cards and paying peoples bills. Tried calling to report it and the second Angelo Rep #6748 heard why I was calling he and his extremely broken English tried to transfer me to everyone but who I asked for, which was corporate contact for fraud. Then when I advised I had retrieved the individual who cloned my card that they allowed to make several payments from, that I was headed to their location and was using the stand your ground law! Angelo agreed to provide me with corporates number but then disconnected the call. No worries time to take matters into my own hands stealing from me is not an option, now I am on the hunt for thieves and only God can help them!!!!!
This is regarding False and Misleading Advertising. On 2/5/14 I went in to a Metro PCS Store to purchase a Samsung Galaxy Exhibit cell phone. The advertised prices are as follows. The phone is $129. With an $80.00 instant rebate and a $20.00 Mail in Rebate which comes out to $29.00 after the rebates. So after visiting the website / advertisement online and speaking with the CRS I agreed to purchase the phone for $49.00 plus they charge $15.00 to upgrade (so why was my total $95.09?) I realize there are taxes but come on. I didn’t realize I got scammed until after I got home and looked at my receipt and I looked in my bag and saw a small box which contained a Skull Candy Handset for $29.99 minus a $5.00 instant rebate. I was so confused and upset so I went in the store once again for the 2nd time in the same day and I spoke with the same CSR that sold me the phone and I asked her why did she secretly put in a set of skull candy handset in my bag and I told her I don’t want them and I demanded my money back. She shrugged her shoulders and said “You cant get your money back” You have to purchase the headsets with the phone” I said why didn’t you tell me this before I purchased the phone? She shrugged her shoulders again. I said you should disclose this info to your customers so they know what they are getting. She rolled her eyes and didn’t say anything other than “You have to get either a car charger or the skull headset” I said next time you need to tell your customers what they are purchasing instead of just putting things in their bags. I told her that I had no clue that she charged me for the headset and that I had no knowledge of the headsets in my bag. She had an attitude so I left because I was pressed for time and I didn’t want the security guard to throw me out so I just left. RUDE, RUDE, RUDE.
Metro PCS has absolutely no fine print or anything stating that you must purchase the head sets with the purchase of a phone. They are advertising only the rebates and no where inside their store do they advertise that you must purchase a $29.99 headset. Their website does not state at all that you must purchase any additional accessories in order to get the phone for $49. I don’t need and want the head set and feel like I was scammed and like I mentioned, the CSR put the headset in my bag without my knowledge or approval. I had no clue I had the headset in my bag. I have my receipt and the penny saver ad and their web only states the price of the phone & rebates. Metro PCS is misleading and deceiving their customers. Their web advertises $29.00 for all sale. Check it out at https://www.metropcs.com/metro/
Dear Mr.Pressly I have been a metro pcs customer for some time now. I am sending this email to express my horrible experience with your customer service representatives. On Sunday January 26th your phone and internet system was having issues while I was trying to make my monthly payment. The system would not allow me to make the payment either way. I spoke to a Rep on Mon and assured me that my service would not be interrupted during the inconvenience. Well on Monday the 27th at 1:14 pm the payment was made online and taken off my card and my cardholder provided me a authorization number.Metro Pcs took the payment and never provided a conf #. My service were disconnected and the payment as of feb 5th still hasn’t been refunded to my card. I have spoke to 3 supervisors and one manager an countless number of Representatives and the issue still haven’t been resolved. I have been on hold a min of hour every time I ! I was giving two extensions on my service until the money is returned so I can make remake the payment. I called on yesterday the feb 4th to ask for another extension and one supervisor said they would grant it for 24 hrs which was never done and the last manager said he could not help me and to use a public phone!!! and if I wanted another extension I would have to go to a corporate store and take my ID I explained I had no other phone in my resident. I then asked for a address to write my complaint to and I was giving the wrong address twice! which after the MANAGER hung up on me!! I am very outraged that this is how metro pcs has trained the employees to treat customers when the problem was on metro pcs payment system and I am very dis pointed in the level of service and will be looking into other companies.
I WOULD LIKE FOR ONE OF THE OWNER OF METROPCS TO CALL ME ASAP IT IS VERY AN IMPORTANT THAT SOMEONE CALL ME…. IT IS ABOUT ONE OF YOUR METROPCS HERE IN MEMPHIS,TN 901-364-XXXXX THANK YOU VERY MUCH
I have two phones with metro PCS. The phones were bought for my two children. Every time I called to make a payment, or attempted to make a payment it took at the least 30 minutes. Their system is not user friendly. In November I paid with a cc and decided to put the cc in the e-wallet. I then forgot the login information and called metro to see if they could help me unlock the account and change my log-in information. They said they could not and that a technician would have to be notified. The technician was supposed to give me temporary code so that I could change the log-in information. They were supposed to text me with the temp. password. They never did. I called back, we revisited the same conversation. I was not about to pay with a different card until they decided to take the old one off. Again they said a technician would have to send me a temp. password. They restored the phones for 48 hours this time, while informing me that the technician had 24-72 hours to respond. This time I did receive the text message, but the process still did not work. I called again asking them if they could just remove the card off. Finally they decided that they could remove the card off the e-wallet. I attempted to pay the bill, my payments would not go through because I cancelled my e-wallet account. I tried twice with the card number that was on the e-wallet and twice with a different card. the last two payments went through, although their system previously notified me that the third payment was not taken either. Ok so now they have two payments. I called again asking them to debit the last payment back to my cc. they said ok. Now that was Jan. 11 that the payment was processed. It is now January 25th and they have turned my children’s off again telling me that I have a billing cycle and that I owe for the new cycle. I can’t figure out in what world does a person pay for service that were not rendered. This is a prepaid account the account was not delinquent for a month in the first place, beyond that the bill would have been paid if they had competent customer service reps. They could have removed the card off the e-wallet the first time I called. Now they want me to pay a “pro-rated amount for the billing cycle 01/23-02/23 when I just gave them 115.00 for thirty days of service. I am not paying them for a half of month that was not used. Then I told him to cancel my account and credit my cc for the remaining balance or let me ride the rest of my thirty days out and then cancel the service. And the declined both. They won’t do either. I am furious I have already reported this company to the better business bureau and I am not going to stop until someone in corporate does something. Everything in this country works the same. You have a service, I pay for your service, Not you get to keep my money and there are no services rendered. This is a pre-paid account not a month to month revolving account!
I had a horrible experience at the MetroPcs store on Fowler. Three visits and 16 dollars charged only to still be without service and threatened by the alleged manager Yvette.no one could explain to us why my fiance was charged a 16 dollar fee, made to wait five days, and then given a refurbished phone that still did not work. There are several plaques around the store as well as receipts that say all returns are good for seven days. We didnt wait seven days, we did not even wait seven hours. We were back in the store in less than thirty minutes. The phone we were given would not hold charge. I was told itbis not the store fault it was a battery issue. I had no problem paying for a battery but when i asked for this charge to be returned and for me to be given back the phone I was told no.The manager called store security on me. I never cursed. I never threatened anythingnbut calling corporate. I really do hope the incident wad recorded. I know working with the public is not eady but her attitude was the worst I have ever seen. She asked me if I had a job and if i didnt understand the concept of rules and regulations? (just because I adked why i couldnt get a refund for a transaction that happened one hr prior). As i left she mumblef that i needed God blessing. I feel she should really be thankful to God or whoever that she still has a job, even though sheis so sarcastic and accusatory. If God has a place ib MetroPcs it is really ironic that she is asking for him to bless me when what really needs help is her customer attitude. Please management take a closer look at your Metro Fowler location in Tampa. Send in mystery shoppers. She the way this woman talks to customers and her staff. The entire store always has a gloony attitude, but I would too if I had to work with such a personailty.She did tell me if I wanted to speak to her supervisor I could come in Monday. Considering we went to the store a total of three times today Iam not going to take off work to meet with her manager. I do intend on writing in and hope to hear a response from manangement and hope that changes happen at that store. The area is a minority are, and it makes me wonder how many minorities are lied to and misinformed about phone plans, insurances,and return policied. Please Metro district managers, open your eyes. Take a close look at that Fowlet location. People who pay for a service shouldnt be treated with such disrespect.
I bought a Maxwest cellphone 1/14/14 from Metro PCS’ Terry parkway store I was there from about 5:00 pm-7:00 pm. He asked me pertinent questions to get my AT&T account number when I discovered when I returned home that he had asked questions about my email account, changed the password. I then realized that he was cunning and dishonest. I tried to return the merchandise at 6:00 pm on 1/15/14.The Salesperson was BZ who refused to take merchandise back. My service was never activated, so there was no service usage. He removed the sim card from the phone and told me that he was going to give me a partial credit. I walked out of the store before a major altercation could occur.
I have tried to get my sons phone activated since dec 25 to no avail. I have had an open trouble ticket since the that day. Customer service says 72 hours today is jan 1st, still no resolution or working phone. I have called every day with no help. Constant people who do not speak english well and have no authority to fix. I need to have this fixed asap my numbe r is 215.285.XXXXX
I been with Metro PCS for years. Their scandalist ruder also have XXXXXed up attitudes when you call or go in about your services. If I knew that this was company was out of the country I wouldn’t never signed up. You try to pay our bill over the phone, its people listening in, or calling you back to get you asking did you call them. Something is shady about this company. You can never speak to anyone American only in foreign. They barley speak little English. I’m switching my cell services.
I want to know if there is a possibility to get the MetroPcs service of excellency to a foreign country like Colombia. Colombia needs to get better quality of technology and I truly believe that MetroPcs could be the one to take over the whole industry. The cost of such services are outrageous and that is not all, the services the providers are getting top dollars for are very poor. They are advertising 3G and 4G and believe me it not even comes close to 2G. I clearly see a great business opportunity here. I am willing and able to assist MetroPcs to be introduce as a communication leader in high demand. Please contact me if Corporate is looking to reachout and expand to provide such great quality network. Thanks and I ll be waiting for your response. By the way, yes, I am bilingual.
Orlando, None of my business, just a suggestion. Why don’t you send your resumes, or look online, to work for a well known, we’ll respected, very good cellular cell phone company? Your choice, GL to you!
Can metro pcs get towers in Rochester, NY please.
I would like the corporate office in Berkeley, CA to e-mail and answer why this company keeps shutting the cell phone off after payment???
My experience 3963 Sant 3963 Santa Clara California experienc experience there the manage Damon Langfor is such a great to tha he has helped metro pcs custome Sosolve problems that solve problems that I seem have he helped me in a time when I needed my phone he is always attentive I can one day with district offic as an employe myself workin for Home Depo our number one goal is customer s that he always shows that no matter what no matter what situation arises in higher chairman see in higher chairman see this going to your Metro store in Sa going to your Metro store in Santa Clara because he has made me feel I would love to see some I would love to see some kind of acknowledgement for the passion he has his job
F*** y’all and y’all stupid a** service. You used to b my favorite till y’all teamed up t mobile now this network is a piece of s***. Your customer service people are s***ty and rude to me no help what so ever id rather break every metro phone n piss on it befor I spend another dollar on this worthless piece of a company. Guess when you go and spend 800 dollars at a company this is what u can expect huh??? Thanks for readin if you do read it… I know I won’t b helped or reinbursed for anything so f*** y’all and have a nice day……:-) love always david
dear metro my name is Anthony elmore I paid my bill on august 21 2013 my phone was shut off cause of offnet I have not received money back yet my old no. was 248-7736546 you can contacted me at 334-391-XXXXX I paid 54.00
The metro pcs phones are pieces of XXXXX.. I have been thres 4 phones in 2 months. Eather
Sceens cracking charger ports not working. Im getting fed )up with this crap
this is too let metro pcs know since i have called four times and terrible customer service that i am leaving this company. Did not get my problem resolved, disconnected three times and still have the problem. you will file chapter 11 again. good luck.
Metro pcs has the worst customer service and the rudest people working for them. The employees has no knowledge of the products. They act as if their doing you a favor . They cut you short and don’t listen. I’m just disgusted with Metro pcs. Something has to be done and ALL EMPLOYEES needs to be trained on how to resolve customers problems. I JUST HATE METRO PCS
Hi,
I just got Metro PCS service and all i can say is what is going on over there- I paid for the phone which i love however, i cannot receive calls or texts. Which is totally a network issue they are saying 5 days to fix and i have the phone since Friday 8/20 no service really seems insane this cannot be fixed right away???. I really need someone from operations like Tom Keys or a direct report to call me i am leaving for New York & need my phone working. Ps you really need to revaluate your customer service experience it is the worst i have ever encountered & we all know if you don’t fix it – it can bring a company down.
I experienced the worst customer service yesterday at the Metro Pcs Corp Service Center on Eureka Rd in Taylor. They told me I had no signal because of the merger and could not guarantee when it/if it would be resolved. They were casually rude, dismissive, and full of misinformation. When I questioned this illogical info, they literally shrugged their shoulders. They are CHASING CUSTOMERS AWAY w/their misinformation! Fortunately, I went to the Dearborn Metro Pcs Corpo Office and found them not only courteous, but informative and on top of their game. I have subsequently filed a formal complain against the Eureka store and intend on persuing it. Also, the *611 customer service number menu can be adjusted on your phone so that you can speak to someone “live” instead of entering items on a phone app. Or call 1-888-863-8768 for help. It will take time and patience!
Absolutely the worst company ever since T-Mobile bought them out. I am going with a new carrier. The internet is VERY inconsistent all day long, week signal. If I wanted lousy T-Mobile, I would have gotten them. I had metro PCs for over 4 years and minor problems, now metro PCs is a joke. Goodbye!
the worst customer service ever! i had my iphone unlocked and used it on net 10 and t mobile. metro offered that we now can use our iphones on metro. except nobody knows how to program it to work. It would do everything except make a call. After 4 different stores the common response was we dont know anything about iphones. Then why havent you been properoy trained on how to switch it over? I finally went to a Tmobile store where they swapped sim cards into another unlocked phone and it worked fine..So I have a bad sim card. I started this transfer two weeks before my service was to expire..On the last day i finally bought a straight talk phone so that i would have service. Since then my service has expired. I cant get a refund on the sim card or the process to activate it or credit for the two weeks of no service what poor customere service! Then the send me a recorded message asking me Why i changed service? Really? So now my service has expired and to get any credit on service i must reactivate my phone service @$45 with a new number. can u believe it? please call me Russ (916) 561-9001
Dear MetroPCS,
I stopped by one of your new booths here in San Diego, CA to upgrade my phone because the one I currently use is outdated and not working properly. One of your representatives told me that MetroPCS is using a new system which you guys were not using at the time I purchased my service, besides you did not make me aware of the new system change. He told me that in order to upgrade my phone I would’ve had to pay for a new plan and could not keep my same number because Metro is now using the sim card in which my phone do not use a sim card. The phone number that I have is an established number and do not want a new number. Is this another way to get more money out of people? You didnt think about how to accomodate your old customers where it would not have affected them? I have been a loyal customer for at least three years and it is not fair to me and other customers. I would appreciate it if you would come up with a solution to solve this problem.
Sincerely,
Mr. Aware
I need someone from the corporate office to call me ASAP about my over payment to my July bill. Every time i call i get the same response all the time it takes 7-10 business days for the refund to go back to your account.Please can the president of this big ripoff company please call me.609-222XXXXx.
I am a current customer for over 3 years.Yesterday July 14,2013 I went to a local MetroPCS store & Paid my Bill.I asked the lady clerk about any Good Deals on new phones.She showed me the current savings Phones available.I decided to purchase a new 4G Model1180 LG Motion 4G LTE Serial # 99000255112436.The Total Price was $143.84.The Lady clerk transferred my old phone numbers to the new phone.Showed Me The Basics of How To Use The New Phone.I left the store.I went home and read most of the Quick Start And Quick Reference Guides.I then tried to use my New Phone. I found Many of my prior numbers were not transferred,I was Unable to Insert Family/Friends/Business #’s.Also,I was not able to Access the internet,Voice Activate Text,and Find the Stored Texts of my old phone…Today @ about 1:49 p.m., I went back to the store to get Help correcting those issues.A different Lady Clerk Started to Help Me,when a Man to her left,my right,asked,”Did She Charge Him $10.00ToTransfer ?”,the Clerk said “No”.The Man Said To Me ,”Sorry I Can’t Help You !” I Said “What?” He Said ” It Is Posted On The Wall,and on your receipt, Phone Upgrades Are Not Intitled “Upgrades,Are Only For Only “New Accounts” . I Became Upset,I Said “Then Please Give Me My Money Back And Restore My Original Phone.” He Said “I Can Not Do That !” I Asked,”I Can Not Get My Money Back”? He Said “No “! I called the Police, So As To Get A Police Report Of This Situation,which I Believe Is Outragious!.He Would Not Fix My Problems And He Won’t Give Me A Refund..In Florida,I Am Not Sure That Is Legal . All I Want Is My New Phone To Be In Usable , Or, A Refund Of My Money Paid.Can You Help Resolve This Situation?Thank You,John Pecaro ( I am not on Facebook )
I had been expected to join into the MetroPCS service for a long time the they probably have the most reliable and the best service among all other carriers, and also their very attractive price on all the plans, so I just join them on the last day of June, 06/30/2013 at 1730 hour, but when I got home I was so eager to use the phone, so I charge it up the battery because I will be on the unlimited talk, but 5 hours later still nothing appear on my screen, and I decided to call the tech support, and in turn I was told they will take from 24 to 72 hours to be completed on the porting of my old number, so I better be patiently waited and waited until it didn’t seems right, I compared my previous carrier, even though I was ported, the previous carrier show that my sim card is inactive, but the reception is 5 bar to the top, then I started to wonder could it be true that It will take up to 72 hours to port, but at lease it should have shown their signal strength even though its inactive. so I decided to call the tech support again, they seems to be very helpful and try to run all the tests and have me do the programming on the phone, but unfortunately the phone didn’t take it and have no response to it due to no signal at all from my house on Atlantic Blvd even they shown that Alhambra 91803 shown excellent reception, even though but it didn’t apply to me as I still getting no signal. I was working with the tech support for 2 days in a roll, and finally came to the conclusion that take the phone back to the store when I got it from and exchange another one, so I have no choice and go back to the store, but the store own made it very difficult for me as she did not want to exchange it plus she said that she have to charge me $99.00 because the deal is $99.00, she only know what to discourage me, but she didn’t want to offer me $99.00 will have the less expensive plan for only $25.00, finally the corporate manager told her to exchange it, the store mgr had made it so difficult for me and made me waited 2 1/2 hours and said she has to confirm with the corporate mgr and I just have to wait for the email to reply, I did understand why can the store mgr didn’t email the corporate mgr a day before and she just have to wait for me to come into the store 2 days later and then do it while I was waiting. so the store mgr finally exchange it . Day 5, I decided to go with Verizon for they have a better reception here in my house, although I like Metro PCS but it didn’t work out !!
Day 6, I went into the Neighborhood Wireless and try to refund my money, the store mgr refuse to do anything for me, she said I have to speak to the corporate mgr for approval to get the refund even they have the 7 days satisfaction money back guarantee. I tried to get the store mgr to understand that for 5 days I have miss a lots of phone calls because I am getting no signal at all, zero signal strength shown on the cellular phone, I don’t think the store mgr nor the corporate office has any concerns about customer focus nor customer satisfaction, getting connected to the World of Communication is our primary concern, she kept telling me that the Metro PCS will not do this and that for her, but for God Sake, take care of the customer first, when the customer is happy then the company will soon have lots of business from the words of mouth and referrals, so this Neigborhood Wireless Store should only deserve a Zero Rating, just like the signal strength that I am getting from their network, please don’t go their for God Sake
I went into the metro store here in Atlanta Ga. I was told since I purchased the Galaxy 3 that I needed to upgrade my plan to receive unlimited data service. As I did so, the young lady performed what I thought was a plan upgrade and I also paid my bill w the upgrade. The very next day I received a text that the bill was not paid per your system and that the plan somehow was never changed and my sons phone number received the change which should never have occurred. This cause a lot of issues as I use my service for business as well. The customer service and tech support was analyzed and figured that the young lady metro associate made updates to the wrong account. My sons plan was changed to what I specifically asked for my phone and gave my number to change as I am primary on the account. There should be a more active approach to training, customer service, accuracy, time payment posting whether its an individual or the system. A Company at this level should invest a little more into what they service , who they hire, and dig a little deeper to resolve these issue and ongoing maintenance education and evaluation. People are taking hard earned money, time, and trust that to some degree their patronage would be of some value. My problem was resolved. It was not a one step resolution. I can not imagine if I did not have the patience or physical ability having to go through this. Someone should definitely take a more proactive approach to issue resolution and start to implement better initiatives.
I would information on hard copies of my tex messaging. I believe that your system is being hacked by a government agency. I have had numerous problems with tapping into my phone and hacking of my accounts. This person is a stalker and steals out of my .house
I bought a metro pcs in february of 2013. I have been very dissatisfied with this piece of JUNK. Cannot get on the internet or not much else. Paid 267.00 for it and am currently paying 54.00 a month.for a purse decoration. If this situation is not taken care asap i will take further steps. I am a working 73 year old widow, i will be not taken advantage of. If you don;t beieve me just try. Being a retired military widow does have it;s advantages.Mary R Brown, 124 Queens Drive, Leesburg Florida 34748 352-787-8624
This is hard for me so please bear with me. I’m a 51 yr old male who has had your service for quite awhile with only one problem that. was resolved within 5minutes I’ve never had to do this before I find myself in a spot I recently found myself unemployed and having problem with agencys thinking I’m someone else. my phone is due to be shut off may 9th this is my only way to to access any one. Iown a 1993 jeep Cherokee Laredo is. there any way i could give you the title as a promise of payment i don’t believe it would take more than amonth for me to recover I have a class A license but with out phone I’m limited to what i can do. I want to thank you for your time. CLIFTON BELSCHNER 909-644-3824
I’m paying a for a unlimited data plan that has limited data I would like my data recycled so I continue to use the unlimited data I’m paying for thank you
METRO IS CRAPPY!!!! The worst wireless service & the phones are the WORST. I’m on my third galaxy phone in 6 months. I thought the phone was brand new, but it would power down in the middle of a conversation, or on the charger. 4G! What’s that? Lol. I’m paying 4G prices but I don’t get 4G. I’m really feed up with metro and it’s unprofessional employees. I WANT MY BRAND NEW PHONE IN NEW WORKING CONDITION. Without paying fees for what I should have received in the beginning.
I need someone from the Coorperate Office to call me immediately. Im trying to retrieve deleted threatening text messages for a legal issue I have on the 22nd. Im trying to have this information before then to be provided on that date. If you can contact me soon, that would be Greatly Appreciated. Please and Thank You!! 214-235-5383
To the Executives at Metro PCS I’m trying to understand after almost 10 years of your service why my phone was truned off and I was given a number to call that was a answering service with no way of communitcating about what’s going on. I’ve been a good client for many years and I really fell this not a good way to do business. I’ve been told that I’m in the off net usages area (Houston TX) and you need to go to another phone service without your same NUMBER and here is the number 800 311 8068 because we can’t help you and here is a Manager just whole on 5, 10 & 15 mintues and no one comes to the phone, over and over again. I’ve payed my bill on time and I think Metro PCS can alest give me a real call so I can talk to someone PLEASE.
I want to speak with Roger D. Linquist now! I’m tired of your company ripping people like me off! I had to return my phone numerous amounts of times. I’m always stuck paying for something or returning my phone and losing the days of service that I paid for. I want to speak directly with the CEO because I want to sue your company for the horrible service and the time I’ve wasted paying for my service, accessories, and the the 5 times I had to return your piece of crap phone. This phone is suppose to be a brand new 4g motion metro pcs phone. I get horrible reception, dropped calls and always a problem with the phone in general. I want you to be a man and call me! If your a real business man, you would give me back all the money I’ve spent and fix all the problems I’ve reading online. Help all 1,000,000 of the customers you ripped off. Your workers are to blame too. They are uneducated, heartless, and just thieves just like you Mr. CEO. I want your information so I can go head and sue your corrupted company. My number is 347425XXXXX. By the way that number that I provided you with is not my Metro PCS number. Reason why I can’t use it is because for the 5-6 time in 2 months my phone is not accessible due to a cheap piece of crap company called Metro PCS.
I agree with u 100% metropcs is a big ripoff I would like to Sue them in a class action law suit.
Let’s do this cause I am tired of paying my bill and the phone not working the next day??? this is a rip off company.
I’ll find a lawyer who will do a class action!
I am very interested on information as to going about a lawsuit.. I have messages that are VERY shady and I feel helpful in a case from corporate themselves.. Im tired of them stealing.. I know if I stole something.charges would be pressed upon me. They take my money and leave me with no service and inexcusable amount of calls to customer care/tech support.. I’m not paying for rude foreigners to waste my time & patience… Please, how do I go about this? I have very good saved emails and txt with Corporate going as far as “please don’t say….”
You go girl !’m with you!!!! I’m going through the same thing with Lexmark Printer, I been beging for a American Call Center NO LUCK, l went online for Corprate Number it’s located in the Philllipines (WHAT!!!!!!!!!!!!!!!!!!!!!!!) I HAVE A 5YR WARRANTY ON MY LEXMARK PRINTER ( THE REPS I THE PHILLIPINES DON’T KNOW S**T)
Maybe we need to Petion those Call Center Jobs back to America , After all we need the work!!!!!! And can provide Better Service for American Consumers
Call you states goverment with query, Who goverens/oversees these matters
Let me know how i can assist
I agree. I purchased a brand new MetroPCS cell on 3-15-16. Started having problems w/cell 4 days later. Purchased cell in FL, had to go, my cousin’s dying. Was in & out of ER, for panic attacks, etc. Came back to NYC as my mom died. Go to my contacts, cell dials wrong #, camera goes on, by itself, cell rings when it feels like it, can’t access my gmail, Google, calender is wrong, etc, etc! Cell is possessed! Get messages, from Metro, I have no data left. Call 611, get lied to, 2 nights ago, a Supervisor HUNG UP ON ME, because I don’t have, or want, a FB account but will make one to let everyone & anyone who reads the FB page how MetroPCS turned into a lowlife, BS company! I wrote complaint with BBB. Metro wrote me back to call them @ 800#, it was their Customer service, they had nothing in their notes, from Corporate, but CSR gave me back some of my data! My Metro cell is defective, I was told to fly back to FL & bring it back to store I bought it in! Are they serious? Also told to bring it into a Corporate Store to verify it’s defective, I did before moron supervisor told me that, then was told, Sorry BUT you should have got insurance on cell!! I TOLD that idiot that if Corporate does NOT give me, the consumer, a CB, by this Monday, I will make up a MetroPCS Sux FB page & also calling my Lawyer!! I mean this, tired of their LIES, BS, trying to placate me, disrespect, etc. I suffer from PTSD, anxiety, panic attacks & developed very high b/p. due to not only my mom’s passing away BUT I’LL BE DAMNED IF METROPCS IS GOING TO IGNORE, LIE, TRY TO PLACATE ME OR GET ME SICKER ANYMORE! Metro is trying to take advantage oF a disabled woman, me, if they DON’T call me back, give me what I asked for, to numerous CS Reps, Supervisors, and BBB, I will sue them!! Good luck to you, if you live in NYC, contact me, on this page, and I will try to help you start a civil lawsuit against them, now ‘owned by another cellular company. Take care. Regards, Debbie
i need someone from the philadelphia corporate office call me immediately 305 333 8106
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