Tom and Judy Love spent $5,000 to lease an abandoned gas station in Watonga, Oklahoma in 1964 under the name Musket Corporation. Over the next 8 years Musket opened a further 40 gas stations.
During the 1973 oil crisis Tom Love diversified the gas stations to include convenience stores. The move was a success and he quickly converted all of his locations to include Mini Stop stores.
The company changed its name to Love’s Country Stores in 1973.
In 1978 the company had 60 locations, and in 1981, 100 locations.
In 1993 Love’s teamed up with Taco Bell. The move was a success and in 1995 Love’s opened its first triple-branded location with Subway, Taco Bell, and Pizza Hut. In subsequent years Love’s teamed up with Arby’s, Godfather’s Pizza, Hardee’s, Carl’s Jr., Chester’s Chicken, and Baskin-Robbins.
Today Love’s has 300 travel stops and 160 truck tire care centers in 39 states. Each travel stop contains a convenience store, fast-food restaurant, and gas outlets. The travel stops also offer services for truckers such as shower rooms, laundry facilities, game rooms, and mail drops.
Love’s is owned and operated by CEO and founder Tom Love. The company has 8,000 employees and had $24.40 billion in revenue in 2011.
Love's Travel Stops & Country StoresTom and Judy Love spent $5,000 to lease an abandoned gas station in Watonga, Oklahoma in 1964 under the name Musket Corporation. Over the next 8 years Musket opened a further 40 gas stations.
During the 1973 oil crisis Tom Love diversified the gas stations to include convenience stores. The move was a success and he quickly converted all of his locations to include Mini Stop stores.
The company changed its name to Love’s Country Stores in 1973.
History
In 1978 the company had 60 locations, and in 1981, 100 locations.
In 1993 Love’s teamed up with Taco Bell. The move was a success and in 1995 Love’s opened its first triple-branded location with Subway, Taco Bell, and Pizza Hut. In subsequent years Love’s teamed up with Arby’s, Godfather’s Pizza, Hardee’s, Carl’s Jr., Chester’s Chicken, and Baskin-Robbins.
Today Love’s has 300 travel stops and 160 truck tire care centers in 39 states. Each travel stop contains a convenience store, fast-food restaurant, and gas outlets. The travel stops also offer services for truckers such as shower rooms, laundry facilities, game rooms, and mail drops.
Love’s is owned and operated by CEO and founder Tom Love. The company has 8,000 employees and had $24.40 billion in revenue in 2011.
My name is Amie Hicks-Russell. I am employed or was employed at Love’s store 761 until today September 5 2021 after being told by Steven the Operations Manager that I was being fired for stealing. The Friday prior I checked out myself for a pair of earbuds these earbuds had ring up 14.99 but prior to this a customer the same week purchased the same earbuds and a charging cord that rang up 9.99. So with employees always being allowed to price override which in the past ahs been ok’d by managers me doing so Steven said nonetheless was still wrong. In no way did I try to hide the fact that yes I rang myself up and ye sit did the price override because we as employees have always been able to do so. I personally work at the diesel desk and managers helping us is often rare. We do price overrides, we void transactions etc so this isn’t something I even thought about not doing. My concern is every since I reached out a few weeks back and filed a complaint with HR in regards to how myself and another manager had an altercation and that I felt as though I was ganged up on I’ve felt I’ve been treated differently l. Not only that but when a specific manager found out myself and another employee named Michelle went to Mike the GM and complained about her and how favoritism is taking place on shifts instantly rude comments began coming from the manager. Steven was very rude to be in the office I explained the situation and even told him I still had my receipt he then bluntly accused me of stealing and saying that I was a theift more more so or less. I will not tolerate someone and claiming an accusation like he did. I rang myself of up and did price overrides because we are constantly left wbck at diesel desk alone we are given the ok always to do the price override and or voids etc as long as we keep our receipts. I think this was a way for Love’s to be able to fire me and think it’s legal and that far from the case. In the same week ear pods we well as chargers where scanned and rang up as 9.99. Yet now all of a sudden they are 14.99 and not 9.99 and I can’t ring myself up makes no sense. Unless I made a mistake on my part those ear pods are the same ones that rang up at 9.99 also if we aren’t allowed to ring ourselves up how come it’s ok for us to do it on certain shifts but not other’s. How come these false allegations are being put on me a week after myself and another employee went and complained about favoritism on the shift which I’m being accused of “stealing” from. I price overrided an item which prior had rang up at 9.99 on our store could I have made a mistake and mixed up the ear pods absolutely but at no point eie Steven say hey you may have screwed up and yo u did to cover said amount for ear pods. He bluntly told me that if I went to HR that loss prevention would press charges again me. Who says that? Someone who’s trying to force me out the door and scare me. Well I may have made a mistake but I’m a good employee who kept her receipt after her purchase and no I didn’t try to hide the product nor did I deny the fact that I purchased it. I also again rang myself up because we have constantly been told to price override in the past I have purchased a shaving kit which didn’t ring up and yet the customer prior had the same thing who rang up and all I did was get a shaving kit rang it up price overrided it and kept my receipt. Now it’s an issue however now that I went to HR a month or so and complained about how a manager spoke to be in a disrespectful manner etc while customers where present. Now me ringing myself up and price over riding something is an issue now that myself and another employee complained about favoritism on a shift.Steven soad today that I stole however just a few days ago it was found out that someone on the management team or employee was wasting things like phone chargers etc and allowing people from the shop to use them. Now that’s stealing where are these people the ones actually stealing from the company. I was wrongfully terminated today and want a representative to contact me from HR. Furthermore at this time obtaining legal counsel is possibility.
I stopped in luvs while in Oklahoma. I payed for 2 showers One for myself and one for my daughter. A family of literally 10 comes in. Pays for one shower and one by one each goes in holding door for another… So I have to wait for showers to be opened, I get to pay full price for showers per person, I also have to be delayed almost 3 hours from my trip because management will not intervene.
12.9.19, I stopped this morning to get gas before I had to go to work. Their sign said 2.19 per gallon, But when I go to the pump it read 2.20 a gallon. I went inside and asked why it was not 2.19 the cashiers said” I don’t know, its been like that since I started”. I know it only a few cents but every penny matters now. I driver 35 miles one way to work, and yes every penny matters. I called and spoke to Rachel in customer service and told her what was going on apologized for my experience there , and said I got poor customer service. is and that. And she will let powers that be know, My thing is I wonder how much money that have been getting with this computer not going to the right amount. I know it might be fixed or it might not be fixed, But why should we put extra money in the Loves pocket . I know the big CEO wont call me or anything to them Im just a dollar sign and free money, If the pumps are wrong and they don’t fix the problem or give you the Money back to me that is stealing, and making the rich more happy with full pockets.
The manger at exit 485 at Lodi california us rude and mean to homeless he kicked me out of the store for no reason at all what so ever just because I was flying a sign for some cash he said leave I said ok he persisted to aggressively tell me to leave so I was leaving I told him I was calling corporate he called said don’t come back to my f-ing store I’m calling sherrifs for what I didn’t do anything wrong y’all need to correct this or I’ll sue for harassment
Pulled into the Loves @ 582 S. Lincoln St. Burlington, CO at approx 9:30 on March 3rd their time so we could switch drivers. Saw that both bays were empty so talked to shop foreman about getting a oil change. He said a truck was on his way in so it would be about 45 minutes. The truck pulls up about 20 mins later and we’re waiting. 1 hour and 45 minutes later we called the shop. He said it took them that long to get approval for the truck in the bay. He said it’ll be another 30-45 minutes. After 30 minutes we left. In the almost 2 hours we waited, we could have gotten our PM while they were waiting on the other driver’s approval. We drive with Landstar. I will get on our fb page and tell every BCO not to stop at this Loves location.
1000% Poor Service
To Mr. Tom Love
On Sept 13th 2019 I lost power in my car and had to coast off the interstate at exit 108 going toward Nashville from Kentucky. I was driving a 2005 Honda. I pulled into Loves when I got out of the car I asked two the man inside if he could tell me where to open the hood of the car I am a 66yr old female alone at 3 in the morning, Inside the store a worker named chris said he would take a look, chris is a paraplegic he did a great job as did the cashier who gave me enough money for what I needed. The both of them should be commended you need people like that , the customer service was superb. This may not matter to you Mr. Love but for someone like me they were angels Money does not buy kindness. please let them know how valued they are Thank You
At the Oakdale, Wi location was blocked in for 1/2 an hour by someone taking out trash in a truck w/a trailer – several customers were blocked in. We asked him nicely to move & he flicked his cigarette at us. When asked again he said I’ll move it in a while. The cashier & manager were extremely rude, just kept saying he’s doing his job. He unloaded 1 bag at a time as slowly as possible, adding them 1 at a time to to compactor bin. Smirked at us the whole time & gave me the finger when I honked. Also threatened us after he finally moved – again, condoned by the manager. Apparently their “jobs” are to anger the customers. There are other options at this & every other exit. Have been going there for years, but that was the last time, not even for Hardee’s.
Tom Benson
612.644.XXXX
In the unlikely event anyone cares.
Please read my review I posted about store # 346 Columbia TN. I was treated very rude by the night man in charge. Thank you.
I was recently at Loves Country Store 29 and very disappointed with service and actions of an employee of the store. When I entered the line was 4 deep and only one cashier was working, however, she was in the cooler getting beer for a customer because the shelf was empty. There were two employees in the Loves Sub Deli only one was assembling a sub. The other was puttering around cleaning instead of going to the orher register to help speed the check out line up. By this time we were 7 deep. After standing in line afew minutes and waiting, I noticed the gentleman in front of me had beer and I jokingly commented to him that his beer might be warm by the time we made it to the counter. The gentleman said I know, he said it is stress like this that causes his drinking. He was was joking also. At this time the other employee ginally made her way to the other register. The gentleman in front of us went to check out at her register and she was making snide comments to this customer about rude peoe in line. He said something and she said oh no not you the ones behind you. The gentleman finished checking out. The gentleman in front of me went to the original cashier and I ended up with rude cashier. I told her that what she dod was wrong talking snidely about customers waiting in line in her store. I also told her I would be contacting Loves Country Store. She smirked and said OKAY. I also know who the District Manager is as I used to work there. I also told her that when I worked there, the customers standing in line were most important.
I also would like to point out that most of the stores that include store 29 in their district are uneducation on how to use the Loves Rewards Cards properly. The other night, my husband I purchased a pizza from store 29. My husband, a truck driver, was wanting to apply the points to his card. We specifically told this the cashier, however, he USED my husbands points instead. This is not the only store in this district he has had trouble with in this respect.
I will be trying the Marlow stores for my gas and other things, even though it is out of my way, to see if the Loves Standard is upheld at these stores.
I was treated very poorly by an employee at your Newton, NC store. Her name is Samatha or Sam. She was terribly rude and It has actually been the 2nd time by her. She is very unprofessional, disrespectful, was talking to a customer that appeared to be known by your employee and I’m sure she was enabling them to steal things from the store. I will not be coming back to that store again. Your store would be wonderful if it had better employees. She is a disgrace to this business.
As a new logistics company, I have been looking for a fuel / service company that we can partner with to grow our business. No success with Loves. J T in sales or account development certainly has a very narrow vision, an expert at avoiding a direct answer, greedy, and has made it clear to me with his take it or leave it attitude that he seems to have very little interest in new loyal partnerships, one by where drivers not only buy fuel, DEF, gas, brakes, oil changes, road side service, etc; but where drivers also eat at Loves restaurant partners, snacks, gear, laundry, electronics, and on and on. Each being a very lucrative profit for Mr. Love and his family, while new small companies struggle to grow, add more truck, etc… Appearantly to me, Mr. J T can’t or won’t see the big picture and has a very poor business mindset. However, I do give him credit for returning my call when I first attempted to reach out to Loves to see if we can do business.
This store 658 is awful the ppl who work there are strung out on meth and then you have your GM who is very rude and disrespectful peice of s**t. I am was going there every morning for my coffee also ate at Chester pretty often and now I will have my family and friends never be in there again. They are running a drug operation under cover there I know people who have bought drugs from your restaurant manager out of Chester side. Sarah and Lelaura are running a drug ring out of that side. Good luck I will never be back at a loves store in my life…
Stopped at store in Weimer,Tx. and we seen a woman named Rene, one other employee said she was a manager.Her and her boyfriend Jordan Williams are well known around area dealing and using Crystal Meth.We live in Flatonia as do they I believe they still live at XXX East North Main.I can not believe a family owned and operated company would employ some one as her.doesnt your company drug test or background check?
There is a store in Jonesboro Arkansas in which you have an employee named Dustie Creamer working at. She transferred from Oklahoma and as badly as I hate to say she is definitely on Meth. I feel that something needs to be done about this not only is she putting everyone she is in contact with in danger. She was on meth while she was in Oklahoma but I thought she had stopped. She has not. Pop a surprise test on her and she will not pass.
Sent email regarding a faulty nozzle at store #340 on 9/8/2018. Nozzle did not shut off and I was sprayed with gas from the shoulders down. A maintenance man told me he had just worked on that nozzle. Had to drive a few hours with gas covered clothes and possible damage to the vapor recovery system in my truck. Have not received a reply from the corporate office so will make a complaint to the state.
I am fully aware of the difficulties in hiring quality personnel in today’s work environment. However, I am afraid that I will not tolerate hateful arrogance. I live in Oklahoma and do business with your company on almost a daily basis. I stopped in Crescent, Oklahoma today at your store, and I will never enter another Love’s store again. I routinely spend $200.00 a week in your stores and my workers at least twice that much. I will from this point forward discourage any one I meet to avoid your stores.
Dear Sirs,
My husband and I travel I77 frequently from northeastern Ohio to southwestern West Virginia. We have found Fairplain, West Virginia to be a good midway point for us. We have stopped at the Loves#378 for years. Last fall of 2017 my husband encountered a problem using his credit card to get gas. As soon as he entered our zip the machine told him to go inside to pay for gas. He did so and was met with a very bad mannered store attendant who insisted he tell her exactly how much gas he was going to pump and that he needed to pay cash for it!!! He told her he was not sure about the amount of gas he needed and he wanted to use his credit card, that he did not have enough cash to pay for a fill up. Finally he gave her $30.00 cash and got that much gas because he needed it but it did not fill the our Ford F150 up. He was in West Virginia for the week and when he returned to Loves #378 he tried his credit card again and guess what, it worked!!!!
When we went hunting two weeks later, the card worked fine! Now this past week of April 10, we traveled to WV again. His card woked fine! On our return trip as soon as he entered our zip code – the SAME THING happened and he was instructed to go inside which he did. The attendant told him he needed to pay cash!!! We DID NOT get gas at your store and I am not sure whether we will ever stop there again!!!! We traveled on into Ohio and stopped at a gas station and his card did not work because our security team had been alerted that there was a problem at Loves#378!!! Needless to say, we have been very upset with our experiences with your store. I think the worst thing is the attitude of the attendants. They think it is “a joke” that there is a problem!!! Always they argue that we have entered the wrong zip code into machine!!! Our Zip Code happens to be 44444!!! Please find out why half of the time we can use our credit card and half the time it is rejected!!!! I wonder if others are having same problem. Is it because we are out of state?!?! Thank you, Phoebe and Lowell Smith
Off of Interstate 35 in Ellsworth Iowa is a Loves/Hardees. They need some further instructions on management attitudes and work ethic. GM Jamie is so egotistical and thinks he knows everything and plays favoritism between employees or managers. He is also two faced. He also doesn’t resolve employment issues and retaliation comes out of it. Refuses to give pay raises and promotions to deserving employees.
GM of the Hardees there is just as bad. Brady isnt qualified for that position and is hung up on a regular crew member named Darci. They do everything together. Both go for smokes together. Share pack of smokes.If one is gone to Loves side the other is usually gone as well. That’s against policy. Employees do great at their job and bring up issues and nothing gets done and afterwards get treated like crap. Managers yell at crew a lot and because of this I have seen good people quit. For a person like myself with 12yrs of experience with fast food and management this is the worst place I have ever been involved with and due to me bring up issues I don’t get a raise and no promotions when I have more experience then everyone in this Love’s location even District Manager Matt told Brady and Jamie to start me on Manager stuff and Brady was lucky that I didn’t come a long sooner cause I would be running the Hardees not him. Matt also said To Brady and Jamie I was a good hire and gave them a pat on the back. 2 days later I was gone. Bad enough for us good ones that they keep the managers and employees that do drugs before and on breaks still working there. How about doing random drug testing see who is left able to work. I bet the business goes way down from the 30k a week you receive. But hey with my experience I can go somewhere else and make more then 10 an hour with less stress and be using my full potential and training.
On Wednesday January 10, 2018 around 11am, stopped at store 417 to fuel up Company Truck with Value Trucking AS and use restroom. The restroom was very unsanitizing. I’ve attached pictures to show proof of my experience especially after touching the toilet paper dispenser and coming in contact with unnecessary waiste spreaded around the restroom. I wasnt able to complete use of restroom and had to vacate due to nauseousness. With so many staff members on duty and restroom so unsanitized gives no reason why it’s not properly sanitized for use. It’s not the first location but this was the worst experience.
Sincerely,
Loyda Navarro
Loyda Navarro
Im a trucker have been since the 80’s. I live in a little town in Missouri called Doniphan just off Interstate 67. We need a loves TS here or near here. there is only one on hiway 67 and that’s 2 and a half hrs from here and at least 5 hrs St Louis mo. We need one here or in poplar bluff mo its pretty close to in the middle of St Louis Mo and Searcy Ar. sin MICHAEL JONES
On the above day and time 330.I walked into one of your stores.and attemped.to get a shower.and didn’t have one on my card.77785022455111..the young lady .were very nice.to try and assist me .and this young man with a black shirt.on behind the counter.told the young lady no don’t give him a shower..I noticed.the biousness.in him.we do our best to make the world happy with driving these trucks .and at no time .when we may need assistance. We are turned down…..end of resport
I work at Loves #671 as of now but today was different. I went to work as usual and was stopped from clocking in by 2 shift leaders mine and the stores. I apologize I work at Chester’s Chicken/Godfathers Pizza. Now the 2 shift leaders called me in the office and with the door shut proceeded to talk to me telling me their complaints of or about me. I listen to them without malice. Only until they falsely accused me of something than I defend myself but still being professional about it. Also their were a couple of complaints made that i defended that the store shift leader agreed in my behalf with a nodding of her head. So the end of this meeting/inquiry resulted in me being told by my shift leader that she didn’t feel comfortable working with me until we (me, her, and Justin the GM/Manager) had a sit down and talked this out. Now all of this is supposedly coming from the attitude that i had with her the last day that we worked together. As for my opinion. I have been seeing and involved in situations that was not good for me every since i was assessed by our District Manager Ted. May i go on record as saying their were times during the assessment that before I answered the question asked to me i said ” I hope I don’t get in trouble for this but I got to be truthful ” and by trouble meant being treated different or bad or worst case fired. Because of the answers i gave to the question in the assessment. I am by no means a saint i am a recovering drug addict and this job was the start of my come back to society. Please im not looking for nor do i want pity or sympathy. But i do want fair and right. I came in following but very soon changed to by the rules because i most definitely didn’t want to be fired because of ignorance on my behalf. I actually looked at this job as the job that i was going to push and strive to go further than just an employee. I had my eyes on being a leader, a manager, a GM i was thinking as far as opening a new store for you all. Meaning being high enough, good enough, and confident enough that you would see and ask me to open a new store for you somewhere from the ground up. Meaning from begining to operational being the top dog as to speak. Again no pity or sympathy but i haven’t missed alot of days nor late on numerous occasion. Nor have i been reprimanded or wrote up alot or at all. I haven’t even made my 90 days yet close but not yet. All im asking if not at Chester’s maybe the store side or IHop i have experience in both i can work anywhere in the store. And if not that one another one i can relocate i have no children and no family so its nothing to move. Please look into it and help if you can i don’t want to be fired i like working there and working period. Thank you.
Sincerely Stephfonye Collins Employee
Me and my driver had a blow out on 75 south in Ga
The service man got there about 330 am and was changing the steer tire and didn’t put a jack stand
Under the truck when the truck fell he had to leave
And go 25 miles to get another jack it took him almost 1hr and a half and we are still on the side of the road at 604 am this is bullsh** then they tried to charge me for the 2 he he spent riding
I enjoy loves!!!!! I live out of my semi , I wish Loves would get a barber at each location, you offer a shower a trim would be AWESOME!!!!!!! Then I would not leave Loves for any reason.
Employee for 9 years .this first year I went Thur personal family DM very unprofessional .. got fired .contacted hr said she call back,on my shares information never revlevd call back . as well on other stuff since December .not concerned with rest as loves company isn’t . if I can just get someone ho email s response back greatly appreciated .
Is it the practice of Love’s truck stops to allow their female employees to break up marriages, I know of one such activity taking place at the new Love’s in New London MO. Emelie who works with a friend of mine has been fraternizing with a married man and does not care if it causes him any trouble or not, I truly feel sorry for his wife should she ever find out and if I find out who she is I will personally clue her in, your worker should be seriously reprimanded or fired for such actions. If she needs a man that bad get one that is single or divorcedd
Hello,I hope this message reaches you in the best of health.After reading all of these complaints and taking some time to settle down and reflect I’ve come to the conclusion that the corporate level just does not care at all about what consumers feel are important issues with your product(service/policies).I don’t think any of these issues are going to effect your bottom line$$$$$$$$.If you would sirs or mams please do something about the vents on your shower doors,not every man in the United States wants the attention of another man.This definitely a matter of safety I assure you.PEEPING TOMS,or maybe the venting in the showers being disconnected in the ceilings.Its to the point when I take a shower in the truck stops I always take my heavy duty flashlight with me to check out the venting and use your towels to plug up the wholes so I can clean myself with a sense of security.Maybe I should just get a job at loves since it seems that you pay your employees free money because most of them don’t do the job that you hired them to do.I was so hoping for a simple evening but that’s what I get for wanting a shower and feel secure at the same time and maybe a real clean shower..You know fungus is real,Ah hell truckers don’t take showers anyway right.The actual reason for my comment is your return policy,if you don’t mind could you make your return policy more prominent so the actual person can see it without even looking for it,I guess the EAGLE PEOPLE don’t have a problem with that at all.
I am a truck driver and so far every loves travel plazas I have taking a shower at does not have that hot of a shower its always been luke warm isn’t there a way to fix this I buy a lot of stuff from loves including fuel at least give us a hot shower not luke warm or even cold thank you
The Loves on Rush Rd in Chehalis, Washington store number 454, is the most discussing, fifty loves I have ever be in. They told me to use shower number 5, it was ready to be used. Upon entering the shower it was discussing!!!!!!! The shower itself could have been a lot cleaner; the dress area was horribly discussing!!!!!!! I mean the seat that you seat on to put clothes on or take clothes off had public hairs with CRABS crawing all of over them. The sink was not clean, the trash had not been emptied, stuff left there from the person who used it before me. Upon complaining to the “so called manager”, his response was ” oh well there is nothing we can do for you”. There was no compansation for the crappy shower or service. I WILL NOT RECOMMEND this loves to anyone!!!!!!!!!!!!
This loves in Odessa is a dirty one I tried twice for a clean shower took pics of the second one the hair in the sink didn’t turn out but it would have been nice to get a clean shower.
Please create a CNG website for your fill stations. Also most important is that you specifically note whether you have a filler for 3000 PSI tanks which is a blue fitting as opposed to a 3600 PSI filler which is a yellow fitting and will NOT fit or fill 3000 PSI vehicles. Stop people from getting stranded.
JD
experienced user designer
methods analyst
And I’m sure this will get no response from Loves corporate.
By allowing DOT in your Loves in Newberry, SC you have lost my fleets business. You make your profits off the drivers and trucking companies that either solely buy fuel from you or drivers who just prefer to use Loves truck stops over the rest. You should reevaluate how you’re management conducts business because the genius who thought of trying to make extra profit by allowing DOT to conduct inspections on the private property of Loves for the sole purpose of hoping to sell some tires has caused me to make a decision that cuts Loves out of any future business. I’m sure I won’t be the only one. Almost 100% of you’re profits come from trucking companies, not DOT. Some future ethics training should be on Loves agenda.
Unbelievable, Loves in Toomsuba, MS. Yesterday at 3 pm shop was locked up. Came across Justin and the only thing he was worried about was getting of the clock. He turn me and another truck away then left. So I wait until this morning needing a DOT for trailer. Adam and Justin constantly arguing about nothing that matters. Customers lining up and nobody being helped. Adam constantly wining about how ” nothing is that easy” referring to changing tires or doing a tire trade in as well as a DOT. Adam was making it seem that what we were asking for is so far from the relm of possibility.For an hour nothing is getting done and we (the customers) are standing there dumb founded by all that’s not going on while watching these two behind the counter. They need better training on the computer system. This is the most pathetic place Loves has to offer. After years of coming here you think I would learn. The employees here always rude. Everything they do seems like a hassle.
Mr. Tom Love
I stop at your Loves in Iowa, La. exit #43 and have always found it to be great, but I was astounded yesterday (05/24/2016) when I had a blowout and pulled into Loves to have the tire replaced. First the tire shop was closed, so I called them to see if they wanted to come fix my tire and the guy on the phone did not really sound interested in coming out, but he would for a ridiculous price as he even quoted. I had to have another road service company come out to repair my blowout. As we where changing the tire the service company (Vic’s) which is at Loves location came speeding up jumping out of the truck telling me your daily customer that I had to roll my truck up out of Loves to repair it. Also a young lady in a Loves uniform informed me that this Loves was her store and that I would get run off every time. I am not sure that this is the kind of professionalism and courtesy Loves wants to show and give to their customers. its really got me thinking of going elsewhere.
Requirements for a Retaliation Complaint
Your retaliation discrimination complaint must show that you engaged in a protected activity, your employer took an adverse action, and there was a direct connection between the protected activity and the adverse action.
Protected Activity
Protected activities include submitting, assisting with or participating in the investigation of an employment discrimination complaint based on race, color, national origin, religion, sex, age or disability.
Employer Adverse Action
An adverse action is when an employer tries to stop someone from participating in a protected activity. Examples of adverse actions include:
Termination
Refusal to hire
Denial of promotion
Threats
Unjustified negative evaluations or references
Increased surveillance
Causal Connection
There must be a connection between the protected activity , I’m almost 40 and had a 5:00 Shadow, So I see age discription.
I just got done working for you guys in the Wichita Falls store 269. I was fired for having a 5:00 Shadow 2 hours before my shift was over. The reason I was fired wasnt having a supposable goat T, Its because my Glasses were stolen because Scott didnt do his Job making sure his Employees did theres. So I got into a heated Argument with kurt, because I feel Loves owes me some glasses . And because he fired me out of retaliation im going to sue your company. Get ahold of me or ill make sure an attorney gets ahold of you.
I am at a love in emerson ga taking a break and was going to do laundry they don’t have have and laundry facilities for drivers to do there laundry wow that real inconvenience for us drivers loves don’t care bout customers they just worried bout the money well guess I may have to switch to pilots and ta trucks stops they have laundry facilities….
I love doing to loves truck stops, never had a issue with anything. I wish you guys would build a new truck stop in the Minneapolis- St. Paul, Minnesota area.. We don’t have a good fuel stop
Your fuel truck drivers run stop signs they’re inconsiderate, twice in teo weeks, over in kansas one ran me off road because he didn’t yeild when entering freeway, and just now in bennett Colorado ran stop sign almost slamed into side of me, didnt get his truck number was to shaken up. Please do something about your drivers delivering yalls fuel before one of them kills someone
I got publically embarassed and harassed by an employee and security at a local Loves n my area…I used the restroom and I was looking at a bracelet and a pair of sunglasses… Isn’t that what all of the stuff is there for? To look at and possibly buy? After I walked out security came out a short time later I was waiting for my friends ride to come pick her up. He walked up to me and told me that one of the employees said I stole something. I was in shock and speechless. I asked what I stole and he wasn’t sure. Then I found out it was a bracelet yes I looked at one but I put it back…then when the police…yes the police…got there he was told it was a pair of sunglasses. I REPEATEDLY asked them to watch the cameras and for some reason nobody would watch it. The officer went in after I told him to please watch the cameras then he came outside and patted me down then searched my car. Ofcourse he found nothing. Still I am asking them to watch the damn cameras. Then security comes up and asks for my drivers license hands me a bright yellow paper and tells me to stand against the building cuz he needs to take my picture for them records bcuz I was kicked off of the property for one year for theft/drugs…yes theft/drugs. What the hell?!?! Where did drugs come from?!?!?!?! Non of this made sense to me!!!! So completely embarassed publically while being patted down and my car searched in front of everyone and security taking my picture holding a big yellow paper in front of me like its a mugshot. They found nothing and made us leave the property. Is it just me or was this handled very very wrong?!?!?!?! Still…nobody ever looked at any footage of me n the store but I am banned from the property for one year.
How can a Love’s trucks top be open 24hrs and not be able to cash an $800 EFS CHECK? I don’t understerd. Store#37300000. I know because I’m looking at my receipt #99865192 where I just spent $218 on fuel and Def for my truck. Someone please explain why I this store doesn’t have the cash I need.
have always loved going to loves. NOT today. Absolutely horrible! The bathrooms were absolutely disgusting. They make port-a-potties look clean. customer service- well apparently they have never heard of it. Two people behind the counter chatting it up playing on cell phones when you have one cashier actually working (kind of) and a line 10 people deep. The floor was horrible. Glad they require shoes or I would be off to the doctor for a tetanus shot. I am so disgusted with all their attitudes there. I understand you may be under paid and over worked, but come on people! What happened to the slogan friendly clean experience? Well if you are looking for the worst experience, horrible attitudes, nothing has been cleaned ummmmmmm ever go to loves in wamsutter wyoming! It’s a real treat.
I have always loved going to loves. NOT today. Absolutely horrible! The bathrooms were absolutely disgusting. They make port-a-potties look clean. customer service- well apparently they have never heard of it. Two people behind the counter chatting it up playing on cell phones when you have one cashier actually working (kind of) and a line 10 people deep. The floor was horrible. Glad they require shoes or I would be off to the doctor for a tetanus shot. I am so disgusted with all their attitudes there. I understand you may be under paid and over worked, but come on people! What happened to the slogan friendly clean experience? Well if you are looking for the worst experience, horrible attitudes, nothing has been cleaned ummmmmmm ever go to loves in wamsutter wyoming! It’s a real treat.
First let me say I am team driving with my wife and enjoy loves it is our primary place to fuel shower ect. However there is a problem with certain stores that have restaurants in your locations first of all there is any where from a 5% to 15% mark up in there pricing and what is really screwed up is half of them will not honor your points program which is absolutely ridiculous not only are they price gouging (disrespectful to truckers) but are basically saying we don’t have to respect loves corp it’s a shame that loves allow this to happen truckers help get this world moving but corp s like this is what is bringing America down and now loves is just as bad for allowing truckers to get ripped off because the location is built for truck traffic so let’s let are restaurants charge more this is upsetting to say the least some of us are just tring to make a dollar while you let these restaurants try to steal it if a sandwich costs you 7.59 and you literally drive another exit up go to the same restaurant and it only cost you 6.39 well ladies and gentleman that’s price gouging punishable by fine and even jail time in all 50 states SHAME ON YOU LOVES. AND THEN YOU ALLOW THESE STORES TO NOT HONOR YOUR POINTS PROGRAM DOUBLE SHAME ON YOU Come on get with the program here we are needing this country to turn around and loves is basically condoning what’s wrong with you is the almighty dollar really that important here’s an idea if they want to charge extra because they can well then let them do it some where else not on your property and if they won’t honer your rewards cards what the hell are they even there for What a shame
I drive for a great company we are smaller fleet but all professional and full of curtasy and common sense, we however have lately suffered a great loss of time fueling at your locations. Drivers blocking fuel islands taking lunch breaks, talking on phones or a couple times a week faxing load bills( US England) they ignore any attempts by other drivers and staff completely don’t try to tell these companies to park then come in. I spent 47 mins waiting to fuel at North Platte He Monday @1:15 pm. Really that’s a wasted 40 miles of drive time.
Please please get your staff to rush these individuals off this fuel islands. Oh and it will be nice if they sprayed air freshener in the rest rooms, I know its a toilet but it smells like an old outhouse at all locations I’ve been too ia- can. Thanks a driver who wants to keep coming here!!!
I am writing in regards to store 262 in tuXXXXcari nm this store needs help bad employees and salary managers are getting over worked you go in there and some employees look like they are going to pass out this has gone to far some ate working 18 to 24 hours in a day and I think that is illegal also the district manager Scott is firing good employees for no darn reason we live in a small town so word gets out quickly and you see a good employees every once in a while this certain employee busted his butt for loves I went in seeing him always work hard looking so tired because he just worked 17 plus hours and Scott fired him for a no call no show this employee has a phone call when he called in that night because he was so exhausted from working 18 hours he couldn’t make it in to work graveyard this person has a home a family a car payment and is going to lose everything without his job he didn’t do anything wrong and this is so illegal I hope to see something getting done very very soon this needs to stop and I hope to see this hard working young man have his dream career back soon!!!
to whom it may concern hi my name is Richard Newton and on this day I purchase diesel fuel at your store in Tehachapi California no I do not you the loves truck stops that often however I purchased $600 and be with you I do not have a love card nor do I want one I discovered on this morning that in order to gef a showeerI have to have a love card it seems to me if someone patronizes your business to the tune of $600 something that you were going to give away free should be free I should not have to pay $11 for a shower nor am I going to pay $11 for a shower I regret to say after 21 years I’m truckin that I will no longer patronize the loves truck stopI am well aware of the fact that as a trucker here in the United States of America truck drivers aren’t we appreciated are welcomed by the public but in a facility that is supposed to be a truck drivers sanctuary I assume that here I would be treated like somebody obviously not thank you for a funky day
Loves gas station had diesel fuel in there unleaded pumps an ruined our car, the company is taking extremly long to assist us, it has been a week that we have not had a car an they are nottrying to help us. This is a horrible company. They pumps ryined our car they should hurry an help!!! Horrible!!!
I worked at the loves in broken bow Oklahoma great place to work mellisa my boss great lady the subs are the very best just a very friendly place my hats off to all the employees at the broken bow Oklahoma loves good people will never find a better boss then mellisa good job corperate office hiring great people thank you Mr.love
While driving from Nashville to Charlotte. N.c tractor had no pulling power air filter totally. Clogged called shop at home terminal decided since we have a fueling account with Loves stop get filter Stopped in Loves tire shop in Baxter t.n # 3 30 talked to service. Manager Donniie Pickett (to my surprise ) he very politely told me do to sp:ace they don’t have any air filters on site but he could. Use the air gun to clean it out within ten minutes he was done I thanked. Him and his co worker and I was on my way thanksagain. p.S truck pulled a lot better
I am not a regular customer at Love’s but do use them. I just decided as of this morning I don’t think I like Love’s anymore. Rhome Texas (my home state) walk in for a shower going to be a great day Hummm maybe not . After buying a 125gal fuel thinking I can get a shower with that ? Woo back up I don’t have the little plastic card . Frist you must go get that little card them hope it tells you that you have a free shower or $11.00 will get you one. All I could think of was George Carlin the list of things you can’t say on tv. Card you must have to drive a truck- just a minute sir let me go to my truck and get the box of cards and I think I have one for you. Cards Cards Cards or should I say plastic plastic plastic. Well Love’s thanks for nothing no shower this morning not going to pay $11.00 after paying$454.88.
I would like to propose a business idea to Your CEO Mr Tom Love.I have one Bar B Que trailer that is located in Jackson Tennessee.This is a self contained unit that cooks Bar B Que Butts and also has a grill,fryer,2 eye burner,freezer,refer,water hot and cold water and waste tank and set up for credit card sales with inter net service.I would like Your feed back on this GREAT IDEA.I would set up at each of Your locations a trailer like this.Percentage would be discussed at a time You and I could arrange.At this time I have $45,000 invested in this single operation.I would supply this equipment and man power to operate these trailers.Truck drivers “LOVE” comfort food.My estimate profit per year would be $300,00 to $500,00 per trailer. Thank You
Horrible place to work for. Dont go for a job as a tire technician, you will practicly be a garbage man. The company also likes to mess with your pay. I knew of three people who all got less than what the were supposed to including me. After telling a manager he tells me I wont see that money. So I got ripped off of 150+ dollars. Thanks loves.
I also work for loves…I worked 2 shift on July 4 the and got paid $5. hr. for 7.3 Hours. That is there HOLIDAY PAY…. I took it to my manager and he gave me an explanation that didn’t make no sence. I can’t afford to loose my job but I well keep trying to get ahold OF human resource . Which I haven’t bn secceful.
I sent one of our company trucks into the Minden LA shop today for a idler pulley and a air leak.James called me back and gave me a price of $230.00 for the idler plus labor and said the air leak was a simple repair and gave me a estimate of $500 to $600 for the job. When the tire care manager called me for payment the bill was $900.00. when I questioned him on the price the $230.00 idler pulley was now a $400.00 idler pulley. when I told him I was quoted $230 his response was James shouldn’t have given me a price, when I asked him why Loves wouldn’t call me back and let me know the price I was given is now double..he had no response. We have 120 trucks in our fleet and I will not be using Loves for a repair shop in the future. I’m also forwarding this complaint to our Parent company which operates over 3500 trucks all across the country.
I explained to the tire care manager that I was going to have to put them on our company “Do Not Use” list but he didn’t seem to care. I guess he doesn’t see the big picture and realize that sometimes it’s better to just stick with your word.
How can a person who has a sexual harassment on his work history still work for your company? The reason I ask is because I know of one person that worked in McComb Ms that got in trouble for that matter. All that was done is that person was sent to the Biloxi Ms loves truck stop to work . His name is Joush cox I know him and I know how he is . He is a perv. My company will not be able to use any of the loves truck stop . Because our wives travel with us. I know for sure that I will not use the loves in Biloxi Ms.
I am concerned about traffic problems at the new Love’s store and truck stop at I-40 and Choctaw Road.
It looks like there is only one entrance/ exit (one lane in and one lane out) and it is on the crest of a hill on Choctaw Road.
This is going to be dangerous place and a traffic nightmare not only for Love’s customers but anyone traveling on Choctaw Road.