Jo-Ann Stores was founded in 1943 by Hilda and Berthold Reich and their friends Sigmund and Mathilda Rohrbach.
At first their store sold only cheese. This was successful and fabric was added soon after.
The partners began to open more locations. Eventually the cheese was dropped and the stores concentrated on fabrics under the name Cleveland Fabric Shop.
In the 1960’s the name of the chain was changed to Jo-Ann Fabrics.
Today Jo-Ann Stores, Inc. is a retailer of crafts and fabrics that operates retail chains Jo-Ann Fabrics and Jo-Ann Etc.
Jo-Ann Stores is the #1 fabric retailer in the United States with more than 800 stores in 49 states. The company also operates the e-commerce site, Joann.com.
Jo-Ann Stores is owned by private equity firm Leonard Green & Partners.
Jo-Ann StoresJo-Ann Stores was founded in 1943 by Hilda and Berthold Reich and their friends Sigmund and Mathilda Rohrbach.
At first their store sold only cheese. This was successful and fabric was added soon after.
The partners began to open more locations. Eventually the cheese was dropped and the stores concentrated on fabrics under the name Cleveland Fabric Shop.
History
In the 1960’s the name of the chain was changed to Jo-Ann Fabrics.
Today Jo-Ann Stores, Inc. is a retailer of crafts and fabrics that operates retail chains Jo-Ann Fabrics and Jo-Ann Etc.
Jo-Ann Stores is the #1 fabric retailer in the United States with more than 800 stores in 49 states. The company also operates the e-commerce site, Joann.com.
Jo-Ann Stores is owned by private equity firm Leonard Green & Partners.
On the afternoon of August 13, 2021, I made a purchase of a McCall’s paper pattern and some fabric at Joann Store #2506 in Culpeper, VA. I explained to the associate who was going to cut the fabric that I had not purchased a paper pattern since the late 1960’s, when I had taken Home Economics in high school. I wanted to be sure I understood the information and abbreviations on the paper pattern package. When she realized she could not provide me with any helpful answers, she summoned another associate, Alex.
Alex translated the pattern notations for me, saying she has often helped her mother decipher the same information on a pattern package. She demonstrated patience and was very helpful in assisting me to make sure I was knowledgeable about how much material I needed to buy. I regret to say I did not catch the name of the cutting associate; but she was as helpful as she could be.
Alex should be commended for her patience and knowledge. I enjoyed hearing of her Home Ec experiences, as well as those of her mother. I was surprised to hear from both associates that subjects like sewing and cooking were still being taught.
I met Alex again at the checkout counter. She handled the transaction efficiently and speedily, and was very helpful in going over the total with me to explain the total price due. Kudos to Alex! She is definitely management material. I told her she deserved a raise, and I really think she does. She has excellent customer skills: she listens, understands the problem, and makes very helpful suggestions. New associates could learn a lot from her demeanor and attention to detail. Alex is definitely an asset to the Joann company.
I went to Jo-Ann in Richmond Indiana store and had to use the restroom and I asked the clerk she told me I couldn’t use it! I have health issues and needed to go to the restroom.I had my cart full of items and was going to spend money there.I just left the cart and walked out!!
PSA: RACIAL PROFILING AT JOANN’S IN ARLINGTON, WA.
Here we go…Many of you also know that I’m dating an amazing Jamaican man who treats the kids and I beautifully. He has also served our country for the past 17 years as a service member. He has striking dark skin, which you all know that I’m innately drawn to.
Yesterday afternoon we went to JoAnn Fabrics in Arlington, the one just off of Smokey Point Blvd, in the Safeway parking lot. It was just the two of us and we didn’t have a tassle of children with us. There are 8 children between the two of us. We were picking out craft projects for the kids. Tye-dye kits, solar power cars, paint sets, glitter, a few decorative items for the house, etc. We were just in JoAnn’s being parents. He has boy/girl twins and I have…well a lot of kids.
I was at the cutting counter having my fabric cut and he had gone outside to grab a second cart because the two of us in a craft store can equate to a substantial purchase. He then returned to the store and went over to the “pattern table” to sort our items into two different carts so checking out would be easier. His back was to me and two employees were standing in-between us. I noticed them watching him. The young woman cutting my fabric kept turning around to stare at him. She then called another employee over to stand and watch him. I could feel the hair raise on the back of my neck, but I didn’t say anything, largely in part because I wanted to see their faces when they realized that we’re together.
Around that time, he had gotten a piece of metal stuck in his hand from one of the catalogs on the pattern table and he walked over to me to show me, but he had left some of our items on the table. He stood by me for a few minutes. During that time a manager, so a 3rd employee, was called over to watch him. The manager proceeded to take away everything that we were purchasing and heap our items into a shopping cart. As I walked back over there I said, “oh sorry, that’s our stuff.” She proceeded to aggresively tell me that nothing was allowed on the pattern table besides patterns. Yaa okay…here’s where it gets sticky.
I let her know that this was more about them “watching him” and monitoring what he was doing than it was about us using the pattern table to sort our future purchase. She proceeded to KICK US OUT OF THE STORE! Then she allegedly called the police. I was shocked, to say the least. We decided to leave behind our future purchase and exit the store.
My plan was to stand out in front of the store and wait for the police. Rather than doing that, I called 911 myself to report harrassment. A sergeant called me back and I explained to her what had happened. She filed an incident report and said that she could hear in my voice that things had happened exactly as I explained them to her. She then offered to call the store manager to discuss the situation. She tried to call several times and recieved a busy signal each time.
What I didn’t know was that the phone was busy at JoAnn’s because my mom, Beverly Myrick had called said manager to give her an ear-full, mostly about mistreating a service member that was shopping there for his children. She proceeded to tell my mom that they “had been watching him because he had high-theft and high-ticket items in his cart” and that he “didn’t have the typical items in his cart that they’d be expecting him to buy.” The conversation lasted for about 20 minutes in which it had escalated several times into a bit of a shouting match. Basically the manager openly admitted to “watching” him because of his skin color. My mom explained to her that she chose the wrong person to harass that day and that “my daughter won’t let this go.”
So here we sit in 2021 and someone, who has served us and protected us for the past 17 years, can’t safely pick out crafts for his kids in a craft store because he’s black.
Besides feeling the trauma of yesterday’s incident, I will spend part of my day today calling the corporate office and I won’t stop until I know that this new manager has this incident recorded in her employee record. We have all heard stories about racism. To live it is completely different. I was kicked out of a craft store yesterday because I was shopping with a black man. That is the most fucked up thing that I’ve had happen in a very long time. Needless to say, this woman walked into a perfect storm because my mom is right, I won’t let this go.
Joanne has a problem with online orders.
FEDEX!
They are the slowest way to ship. Doing a project? Run out of something or need something new? Wait for more than a week.
Also, items come in different shipments, but online orders only show one of the deliveries. Thus, we get a delivery with a few items, tracking shows delivered, and there is no way to track and time the remaining numbers. EG. The other day a large box was delivered. ONE SMALL ITEM inside, from 2 orders ago. Really? If items are going to be shipped separately provide separate shipping.
I am so upset with Joanne’s… I purchased a cricut easy press 2 from the store on highway 5 in Douglasville. When I opened the box it was broken and had surface cracks/scratches on the unit. The store manager Glennie charges me a $25 restock fee for a item that was damage and not new and that is unexceptiable. Not to mention I had a receipt. I wanted to get an item that wasn’t damaged and there was still a restock fee. We the consumer and these practices are unheard and Don’t follow the moral standards a company should have in these uncertain times. I spend a lot of money with Joanne’s but after this experience I will find another resource to get myself supplies. I am so upset ?.
Online order was not filled. Placed it two days ago and no response. Finally, as I was shopping inside the store on Wyoming NE, Albuquerque, I received an email that said my online order was delayed. We arrived at the store about noon, stood in line. A nice young employee asked if we needed a cart and brought us one. Wait time was only about 15 minutes. Allowed in the store, we chose our fabric and realized we needed a number. 119 is what we pulled. They called out number 25…the next person to have their fabric cut. We shopped the store and after an hour or so, we returned to the fabric area. Number 30!! What??!! We waited and finally left the store with our fabric at 4:30. One lady said she had been waiting since 9:30am!
Suggestions…since this was the first day you were allowed to open after being closed for 2+ months, double staff would have made sense.
Employees cutting fabric should have asked customers to line up their bolts, bar code toward the employee and after the cut was done, customer could fold fabric.
Customers should be allowed a maximum number of fabric cuts. Some people had 30+ bolts. (Again, double staff would have helped.)
Check out line was about 25 people waiting. 2 cashiers, one extremely slow, visiting with customers.
Some check out registers were not working.
On the plus side, employees wiped counters after each customer.
6 stations for fabric cutting. Two employees cutting at first, then three, then 4 but some went to lunch. (Again, double staff would have helped)
Store manager was seen, but never jumped in to assist. She should have announced to the waiting customers in the fabric area, that if they’d like to help speed things up, they could lay the bolt with the bar code toward the employee and fold their fabric. If not, no problem. The fabric employees were pretty much on their own.
One young man employee, wearing an avocado mask, was hustling everywhere. I watched him pulling orders, answering phones, trying to tweak the cash register.
All employees were wearing masks.
I’m very disappointed in the customer service. I understand the first day reopened poses incredible issues, but 5 hours in a store because they don’t have enough help is ridiculous. And, I cancelled my online order because I purchased it all in store. I did get a message last nite that said systems were down and my order was delayed.
My daughter placed an order at Michael’s online and got a message 4 hours later (the same day I placed mine) and picked it up.
p.s. the reason we were patient enough to wait 4 1/2 hours was that we live in a rural area south of Albuquerque and we’re making masks and giving them away to support our community. It’ll be a long time until I have enough patience to try shopping at Joann’s again. Unfortunate!!
I am reporting severely unsafe working conditions at Joann Fabrics (365 E Burleigh Blvd, Tavares, FL 32778) during the COVID-19 global pandemic. They have run out of gloves, bathrooms and work surfaces are not being sanitized, large groups of customers are entering these stores spreading germs and your employees cannot effectively enforce social distancing. Joann Fabrics is actively putting elderly employees in dangerous health conditions. My 62-year old mother works in one of these unsafe stores. Please close this store immediately. Employees are afraid that they will lose their jobs if they takes off work. Joann’s website publicly says that they are making provisions for employees who choose to take leave but this opportunity has not been offered to employees by their store manager. These egregious work conditions are unconscionable. Joann Fabrics has made it impossible for these work conditions to be reported through social media by turning off comments.
I just spent a half hour trying to get my account straightened out 63 items that I want taken off my bag. I then wrote a lengthy letter to corporate and when it wouldn’t accept the ceo office for delivery, it was gone as I assume never sent. I have written three times about this problem with my cart. There are things on there that have been delivered and others that I can’t get taken off. I have so many things that I’ve been blocked from adding to the cart with “The header is too large” No answer to complaint letters and a Ott lamp on sale that I paid for and never got because they claimed they didn’t have them in stock even though it was accepted and paid. You keep advertising but don’t take care of customers. The store in Hollywood is great with wonderful employees but you don’t have the merchandise in the store that I need.
Once again I am contacting you to PLEASE send me your ads!’! I have checked with my local PO as you suggested and am still NOT receiving them. I am a fabricator and depend on them! Please research this problem AGAIN fo me.
Disgustingly yours
Kathy Shaner
Shame on Jo-Ann’s! Tiny little rolls of trims, 1 yard for $7.99? Are you kidding me? Or, maybe just trying to catch our eye so we will toss a few in our basket without reading the small print price? This is horrendous customer service and even in my small town I have Hobby Lobby or Walmart in competition for my business and NONE of their small rolls of ribbon are $7.99!
Last week I went to the Deer Creek JoAnn’s in St. Louis, MO. I shop at both the Lindbergh store in South St. Louis County and the Deer Creek stores a lot. I will not be going to either store too often any more because of the excessive heat in both stores. The temperature in both stores is over 85 degrees. OSHA suggests the best temperature for public buildings is 68 to 76 degrees. I suggest you see to it that your stores meet this recommendation as not only are your customers complaining but the employees are getting physically ill from the excessive heat and you are losing customers because of it. I will be going back to the stores within a couple of weeks and if the heat situation is not addressed, I will be reporting you to OSHA and anyone else I can to see that you DO adjust the temperature to a more comfortable level.
Date: April 1, 2019
Location: Smoketown Road, near Potomac Mills Mall in Woodbridge, Va.
I don’t know the store manager’s name but he is a ‘sexual predator’. There was an incident this afternoon in the store and I had to call the police.
Please contact me, as I have been trying to talk to someone via “corporate number” for days. I emailed yesterday as well. I was charged double for my product. I was also charged $22 on a $29 online order. as well as Charged almost $80 for a 29 dollar order. I know that I can get a hold of my bank and the BBB almost immediately. I am trying to resolve this without those means, but I have never had an issue with no way of communicating to a representative for 2 days.
Thank you
I too same problem BRAND NEW ITEMS AT HALF THE PRICE I PAID. THATS PRICE GOUGING. JOANNES CORPORATION? GOOD LUCKVTHERE TRYING IM SOOOOOO FRUSTRATED!
K.O.
SAGINAW MICH
I purchased on Friday March 15, 2019 I order 33 items costing $149. Today on March 22 (5 business days later) I get an uh oh email. Stating my items are no longer available. Really everything I ordered is not available. All 33 items, not likely that every item I ordered is not available. I go to the web site and guess what the web site still states that I can order these items. So you would be will to let me order items that apparently you do not have. Clearly either your warehouse employees could not be bothered to find my items or your systems do not even talk to each other. An email is not ok to send for item of this nature. It should have been a customer service rep calling me to inform of the problem and if there was something else that could be done.
A while back, I purchased two photo albums at the Joann’s store in Minnetonka, MN. Having calculated that I would need both, my sales receipt was not retained. As it turned out, I only needed one. . .so, I returned to the Mtka store with the album. When reaching the counter and explaining the situation–charged the items, but no longer had the sales slip–I was told
that my info was not in the system. Because I use both my maiden and married name 9
not hyphenated) on my charge card, I asked that she check for both. Nothing came up. I
told her there was obviously an error or oversight, as I have shopped Joann’s–both in
Mtka and Edina–for years. Now, I am in a quandary, because the sales person said she could give me only the lowest ever price. This is unacceptable–first, because I have been in the system and, two, I do not want to be shortchanged by accepting the lower-ever price.
Please be in touch and assist me in rectifying this dilemma.
Marion Jones Kennon
Mpls, MN 55403
612-872-XXXX (home) ; 612-812-XXXX (cell); marionkennon@ comcast.net (e-mail)
I would like to tell you how much I appreciate your employees and enjoy shopping the Joann store in Green Valley, AZ.
Each time I have frequented the store, the cashiers are kind, helpful and even funny. I’ve always been able to use my competitor coupons and one cashier even went out of her way to make sure I had a coupon for an item so that I did get a cheaper price.
Thank you,
Keep hiring the great staff in AZ! 🙂
T
Dear Corporate Headquarters,
This is NOT this first time this has happened, but let me tell you about today’s experience.
I called to ask about the product Best Glue Ever. I was told it WAS there, IN STORE, with MANY bottles on the shelf. My husband and I drove 35 minutes to pick some up, VERY important that I got it today for numerous projects! When I arrived, I asked a store manager where it was located, as I am disabled, and it is very hard for me to walk. I was informed that they don’t have it there, never had it, won’t get it in their warehouse, and was nearly impossible to get on line. Now I was told by this manager also, that “I have new people here”, which is probably why I was told that on the phone. However, I RECOGNIZED the four people there, as having been there for the past nine months at least. That’s how long I’ve dealt with this store!
So, 19-21 miles away, 35 minutes driving time, being lied to, TWICE as to the reason why I can’t get a $10.00 item, and now what? I can’t complete the craft tasks that I needed to, don’t care to EVER go back to that store, and have to find another craft dealer to do y business with? All because I can’t find the glue I need. I was told YOU won’t do a DAMN thing about this either, by one of your employees while I was going out the door, and I had told I would contact you. Hmm. Now what do I do? Do I go to the media, locally? Or do I wait for you to find me, and send me this Best Glue Ever? This should be interesting!
Mrs. Elizabeth Dreier
Bella Vista, AR 72715
I just came back from joann’s and was cheated out of my 60% off coupon. I bought material paint and it was $21.99. There was no sign saying it was on sale and I ended up paying $17.59 instead of my $9. something. Usually I go to Hobby Lobby because of these situation that I have repeatedly had at Joann. Plus there were no workers and the check out lane had one sweet person with 10 in line-Go Figure! Hobby Lobby will be my go to store.
I love shop at 2338 but not bad store but i miss the people that work there for a long time i wish that give them more hours then new people some the new people are not really nice. Please bring the old people back to work. You have to be fair to every one. You guys are the best store to shop at but i want to people face that been there for while.
Fun store, HOWEVER, they send their customer to merchant stores nearby for bathroom
WHAT’S HIDEOUS ABOUT THAT? This has been an ongoing issue over the 20 years
I’ve tried to be a customer of this chain
Your store in Hadley, MA also doesn’t have bathroom for their customers/chidren
GOOD BUY TO MY CASH FLOW IN YOUR STORE !!
sisteroftheheart.org
sanctuary@ sisteroftheheart.org
I receive emails from Joanns and I look through them. Yesterday I needed to look for decor fabric for pillows. I found what I loved and needed 2 yards. When checking out it said free pickup at the Dalton store , GA,which is the closest store to me which is still 47 miles away. It stated it was in stock at that store. My daughter works in Dalton and I asked her if she could go by there to buy the fabric. I printed the page for her to see and buy the one I wanted.
Well the clerk cut the fabric, and he was training another person, then he just took the fabric and didn’t fold it. My daughter said it should be folded so not to winkle. He said oh it’s good quality fabric and left it all messed up. My daughter took the fabric and straighten and refolded the fabric . Again he told her that it was good quality fabric and my daughter said it was the principle. My daughter paid him and he just gave the fabric in her hand. She asked ccould I have a bag to put it in! Well he put it in a white plastic bag and she left. Upon her arriving at my house I noticed the bag was a kitchen size TRASH BAG. She said she didn’t notice that being so profoundly shocked at the unprofessional the clerk had been. What is he training this new clerk.
Order # 10026359808
Phyllis Salmon
San Diego, California
92117
(619)961-XXXXX
I am very dissatisfied with the order that was sent to me. I ordered 5 yards each of 2 different anti-fleece fabrics. When I received them they were in pieces! 4 and 1 of one fabric and 3 and 2 of the other. What the heck? What am I suppose to do with a 1 yard piece of fabric? Obviously the people that fulfill these orders do not sew! I returned them to my store here in San Diego, Joann’s on Midway Drive. I was told that I could return them and they would get me the fabric from another place and have it overnighted to their store. They said that it was going to be shipped to them from a Washington State store, and of course that didn’t happen. Then I was told that it could be sent to me from the main warehouse in Visalia, and that didn’t happen. So to make a long drawn out story short, I never got this fabric that I wanted and have had to reconsider a replacement for the gifts that I was going to make as Christmas presents. What a complete lapse of competence of your stores and employee’s. I have spent a lot of money in your store, but will never buy from you again. There are other “fish in the sea”……
Some of the people in my neighborhood did not receive the Black Friday flyers until November 28 2016 mail, which should have been delivered by the 22nd of November 2016. I talked to my sister yesterday and she just received her flyer Monday November 28. Another friend is a mail carrier and told me that they were just delivering the flyer on Monday November 28 2016. I will contact the main post office and ask why our flyer was not delivered on time, if they accept they delaid the mail.
i recently visited a JoAnn store and had 60% off coupons. I found Christmas cards i wanted – there was no sign or indication that they were on sale. When I got to the register, having stood in line of some time, I was told they were already on sale and I could no use my coupons. I asked to see the manager and she said the same thing – even though there was NO sale sign ALL Christmas items are at least 50% off – and they cannot over ride a sale price……I contend that Joann should make customers aware that ALL holiday items are at least 50% off or a specific sign should have been in place…..I called Hudson and the woman talked to was very nice but she didn’t really care about the problem in the same way the store clerks didn’t seem to care…I have been a Joann customer for many, many years and will probably continue but it would be nice if someone in the company cared!
I have had a very pleasant experience (first time ever I think) at your store on Tustin
Avenue in the City of Orange, I was greeted when I walked in and when I went to check
out I realized the sale ended yesterday but they had not taken down the sign. She
honored it, smiled said all the right things that would make me WANT to go back.
Not sure which might be her number but I purchased 5 skeins of yarn at 9:23 today 10/11.
001846 01 719803 abd 4358 are the numbers on the receipt,
If you always had people like her I would be doing a lot more shopping there then at
Michaels
Thank you for her smile and her “thank you” from her
Hello Everyone, just wanted to let you know what a marvelous experience I had at the McHenry, IL Joanne Fabric store. The store manager from Schaumburg was in and asked if I needed any help finding items. What?! Someone actually asked if they could help me?! That’s never happened before in the fabric store. The associates always helped when asked, however. Melissa and I talked about the great Halloween decorations in the store, I asked if any other store might have the Halloween wreath I had seen the week before. Of course because I waited, the one I wanted was gone! She said “give me a minute and I’ll see if my store in Schaumburg has it”. Yes, they did! She had it shipped in for me, 2 days later, I had the wreath on my door! Thankyou Melissa for the time you spent on making one random customer so happy!! HAPPY HALLOWEEN!
I have been a JoAnn’s shopper for over 40 years, both personally and as a Family & Consumer Sciences Teacher. I Over those 40 years, I have spent approximately $300,00.00+ on material, supplies and crafts. I have had multiple issues with a local store employee, Lisa, as the El Paso Store. She is rude to customers, loud, insulting and ignores store policy, protocols and procedures. In an issue where she clearly violated the store policy of taking people in numerical order at the cutting table, she literally shoved my fabric to the side saying “I need this space” to cut another customer fabric out of order. For the record, she had called the numbers, left the cutting station and even though my number was next, she took others first…ignoring the fact I was next. She never apologized or asked if we (my husband and I) were okay with going after that person.
I have complained on multiple JoAnn surveys, but on one in June, I requested the Corporate Office contact me Ticket # GS1829434. All I got was an email stating they received my request and considered my complaint resolved. How is something resolved without action? What about feedback? I met twice with the store manager without any action from them, then I called Corporate Customer Service on June 23, 2016 and spoke with “Rene” who informed me she couldn’t help me as “Corporate doesn’t handle local store issues”….saying so with a verbal attitude that resonated over the phone of “I don’t care” and “We won’t be bothered” followed by informing me she would forward my information to a District or Regional Manager adding the scapegoat caveat that it would be at least 72 hours before they would get back to me. To date I have never heard from any District or Regional Manager. No consequences have been put in place with the rude employee and no follow-up from management, at any level, has occurred.
I am no longer a JoAnn’s shopper, nor are any of my friends and it makes me sad. I used to love coming into JoAnn’s and over the 40 years, through which I was a loyal and frequent customer, I didn’t mind using my discretionary funds to sew, quilt and craft….but today I have to say…..what a waste! It is clear to me that JoAnn’s only cares about making money, corporately, and not about the customer which makes your company vision and mission statements lies.
Instead of shopping at JoAnn’s, I am taking my business to Hobby Lobby and Walmart. At least at Hobby Lobby, they treat me with respect and care, follow their store protocols and seem to genuinely appreciate my business. At Walmart, I already know, going in, that it is Walmart… so I don’t have the higher expectation of quality customer service, but at least they aren’t rude and they do follow their store protocols.
To say the least, I am disappointed from store associate level, to store, district and regional management level to the corporate level management with JoAnn’s. I have complained about Lisa and the rude treatment from this store 14 times from October 2015 to June 2016 and never once received a reply from JoAnn’s. Your employee’s behavior continues, to this day, to be the same and you don’t care. I believe, with all my heart, that JoAnn’s is corporately and locally broken! I know nothing will happen, even with this negative report….but I had to give it one more try.
I have been in store #2392 in ashland ky on multiple occasions.Every time I am in the store the person you have running the store is very rude to her employees in front of the customers and other store employees. I spend a lot of money and time there and feel like other frequent customers do. That this is very unacceptable. The employees at this store deserve better treatment than they are getting at this time.
My name is Stephanie Taylor. I love in Boise Idaho. I own my own business in which I make 1″ pinback buttons. I’m also a pretty crafty person. I went into your store one day to buy some printer transfer store from the JoAnn’s in Boise ID off of Federal way. I went to the the store just to make sure I was getting the right transfer paper instead of buying it off the internet. I was assured that they showed me would work. I have a laser printer, and I was very clear about that. When I went home to use it the paper melted all over the heat bar in my laser printer. I was able to clean most of it up but there was a spot that was ruined to badly. I contacted your customer service about this incident, they said they would they have someone call me. The manager of the store called me to get more information to pass on to the district manager. a month or so passed, I stopped in at the store and the manager again passed me off to customer service, again, no response. A month or so after that I left a message on your FB page asking again for you guys to step up and do something to fix the situation. Again, I was promised phone calls from someone with the authority to help me. Again, I was ignored. A few month later, waiting for a phone call that would never come I called the number for customer service. I was promised that within three days the district manager would contact me, guess what, another month or two and still no phone call. In the beginning I would have been happy with you just offering a refund on the product, a small gift card, something to say actually say sorry, something more than just words. As time has gone on, as I have seen the lack of care and concern, and as my printer has worsened to the point I can no longer use it, I’m mad, beyond mad.
Like I said in the beginning, I own my own business, and it depends on my printer. I’m a small business that works out of my house. It was a huge investment to me to buy my laser printer. I don’t like to spend a large amount of money, but I knew I needed it to grow my business. The printer was less than 6 months old when this incident happened. Now I have to buy another $400 printer because of your company, that’s a lot of money for me and my family. I’m so disheartened by your company. I’m sending this letter to you, and to any e-mail I can find associated with your company, I hope this letter finds its way to Travis Smith office, I want him to know the type of company he has here in Boise Idaho. I want the District manager to read this story and I want him to know that he should have done something. I would never treat someone this way in my own business.
Below is what I posted on your FB page, I want you to be aware of what I have posted
I’ve posted before, I have called customer service MULTIPLE times, I have contacted my local store and I’ve yet to get any kind of substantial response from your company. I do however get a lot of false promises that the local district manager will call me so we can work something out. Last year, because I’ve been trying to get a response for A YEAR, you guys sold me a product, I was assured that it was safe for my printer, I went to a brick and mortar store just so I could talk to someone with more knowledge than me. I was sold image transfer paper and told it would work in my laser printer. I trusted that advise and it ruined my $400 dollar printer. It melted all over the heat bar. I was able to clean most of it off, but not enough. My business depends on my printer, my income, is dependent on that printer. It has now gotten so bad that I can no longer use the printer. I just want your company to know they could have ruined my business. I know you could care less, that much has been very evident to me as I have been ignored through countless phone calls. Thank you so much for your lack of concern. I’m now going to have to find a way to replace my FOUR HUNDRED DOLLAR PRINTER YOU GUYS RUINED.
I will give this letter another month to see if I can get a satisfactory response, and then I will report you to the better business bureau. I will make sure my story finds it way out there. What yout company has done for my family is unacceptable.
Stephanie Taylor
Just thought I’d drop you an email to let you know how BAD the store in Brandywine, Maryland is…..I went in today at 11:30, it was looked as if it had been ransacked! Quilt fabric hanging out EVERYWHERE, rows and rows of fabric all just bunched up thrown on shelves, fabrics hanging all over. It was horrible and I just walked out…..I never have seen a store so torn apart. If you would like photos of what I saw then just email me back. Whomever the manager is there now, well, you really need to fire them.