The first Jiffy Lube was established by Edwin H. Washburn in 1971 in Ogden, Utah.
Washburn franchised 6 locations between 1971 and 1979.
In 1979 W. James Hindman bought out the 7 locations, established Jiffy Lube International, and moved the company’s headquarters to Baltimore, Maryland.
Jiffy Lube went public in 1987 and had over 1,000 locations by 1989.
In 1998 Pennzoil and Quaker State merged and the 581 Q Lube locations were merged into Jiffy Lube.
Pennzoil-Quaker State was acquired by Shell Oil in 2002.
Today, Jiffy Lube is a chain that offers oil changes and other automotive services through over 2,000 locations in North America.
The company has had several problems with Jiffy Lube franchises, especially in the Los Angeles area, charging for work that was not done or for doing work that was against manufacturer recommendations.
Jiffy Lube maintains a corporate office in Houston, Texas.
The first Jiffy Lube was established by Edwin H. Washburn in 1971 in Ogden, Utah.
Washburn franchised 6 locations between 1971 and 1979.
History
In 1979 W. James Hindman bought out the 7 locations, established Jiffy Lube International, and moved the company’s headquarters to Baltimore, Maryland.
Jiffy Lube went public in 1987 and had over 1,000 locations by 1989.
In 1998 Pennzoil and Quaker State merged and the 581 Q Lube locations were merged into Jiffy Lube.
Pennzoil-Quaker State was acquired by Shell Oil in 2002.
Today, Jiffy Lube is a chain that offers oil changes and other automotive services through over 2,000 locations in North America.
The company has had several problems with Jiffy Lube franchises, especially in the Los Angeles area, charging for work that was not done or for doing work that was against manufacturer recommendations.
Jiffy Lube maintains a corporate office in Houston, Texas.
I went to Jiffy Lube on Saturday November 25th, 2023 around 1600. I got a conventional oil change for my Toyota 4-Runner.
After the oil change I noticed there was a “maintenance” light on. I figured it would go away after I drove for a little bit.
( In July 2023 I got a full repairs on everything under the hood, so my truck was in great condition. The Jiffy Lube Associates even commented that everything in my truck looks great i just needed air filter. Which, I didn’t opt to get my air filter there )
After I received the oil change i went to my home for a little bit then went to the gym.
By time I left the gym it was dark and the parking lot was dark. However, I noticed some liquid under my truck and just thought it was melted snow. I started my truck and all lights came on, I started to drive but I stopped and took a picture of the liquid and I noticed it at that point it was dark( I have a picture). I had a bad feeling but proceeded to drive. The oil light and maintenance light remained on( I have a picture) A block out from the gym my truck started making a loud guttering noise. About a mile down my truck died in the middle of a busy street. I had to push my truck to the side of the road and park it. 1.5 hours later still waiting in my truck I was able to get someone to help me. My friend said the Oil plug was missing ( i have a video ) I went to the store bought a new plug, tools and oil to get that repaired in the busy street. After that, my truck started but the maintenance light is still on and my truck is running horribly. My truck has a guttery clunking sound (not as loud as what it was before it died). I think there is a serious problem. I now have to leave work early to get that issue looked at. I fear that this problem I am now having stemming from this issue is going to cost me an arm and a leg. I was told not to go to Jiffy Lube and at this point I really wish I had listened.
After reading all the complaints, Im thinking f*** Jiffy Lube. I think this is a place to stay away from.
Also, I tried calling your corporate number, 713 546 4100 and it says the number has been diconnected. my cell is 508 837 8838. Glenn quam. can someone please call me, thank you.
Thanks for letting us know the site was out of date. We have updated our listing
Hello, I have oil all under the bottom of my vehicle from an oil change that I had done today. please have someone call me. What am I to do next. It is a mess. I called the location that did it, to leave a voice message, and the message box is full.
To whom it may concern at corporate Jiffy lube:
Concerning the Jiffy Lube on Fairfield Rd in layton ut
Okay, so yesterday, MAy 14th 2022, I went down to Jiffy Lube (on Fairfield Rd. Layton, Ut) because I had gotten my oil change there two days previously. And the reason why I was there was because oil was leaking all over my parents his driveway, which it was not leaking beforehand. So I was there to tell them that my oil was not leaking at all before In had my oil changed and that it was leaking now and they needed to fix it. The guy said, Okay, well look at it. I went in the waiting area, and I waited. And then another guy comes out and he says, Can you come talk to me? And so I went into the area where they work on the cars and he continues to tell me that my car has been messed with. And I was like, What do you mean it’s been messed with? And he says, well, the plug to the oil pan, the threads are damaged and the plug is broken inside. And I just don’t know how to go about fixing it. And I was like, so you’re saying that somebody else did this? And he said, Yeah, we didn’t do it. It was done by somebody else because it wasn’t like that when we changed your oil. So of course I got upset. And I said okay, well if I go to the police department and and file a police report because my car was messed with will you be able to say that it was not like that. When you changed the oil? And he said, Yeah, He then told me that whoever did mess with the car left a socket. I said” what they lift a socket?” He said Yeah, there was a socket still down there so whoever messed with your car had left it. then another employee came up to me and cut off our conversation and said heres your receipt from when you got your oil changed .he then told me that on the receipt they commented that there was an oil leak, and he pointed to it. I got a feeling that something really was not right , I know damn well that nothing was said to me about ANY oil leak when i got my oil changed !,or else I woulnt have gone there about it leaking !, I could trell by the look on the guys face that something just wasnt right . They didnt say anything to me about my oil leaking when i was there getting my oil changed. , something is not right about this situation. And why was the date wrong on the receipt this guy just handed to me it wasnt the same receipt that i had brought with me for proof of my oil being changed two days previous, the receipt i bought with me was the proof that there wasn’t t an o and it had comments about needing a windshield wiper and a chip in my windshield , and the paper he handed me said nothing but -engine oil leak.!! Im so beyond upset il leak befor hand andall the sudden he hands me a receipt sayin it was mine it was my proof that there was ot an oil leak !!, know for a fact that not a word had been said about an oil leak so i immediately thought that something was not right I remember being told that one of my windshield wipers needed to be replaced and it was suggested to have a tune up new spark plugs and air filter & a chip on my windshield , and those were comments on my receipt that all the sudden werent there anymore on this different receipt this guy tried telling me was the one i brought in !!!. I know for a damn fact there was not an oil leak before and when i went there to get my oil changed. They then changed the subject and being as upset as i was getting ,It didnt dawn on me that i was being played for a fool and being lied to.
I asked him if i could see the socket that he was saying was left there by whoever supposedly messed with my car, And he handed it to me.
Well, what went through my head next was, oh my gosh, my car’s been vandalized, I bet it was the neighbor that vandalized my car two years ago. I vocalized my thoughts to the technician about it too. I said that i wanted to go file a police report then because at the moment i believed the technician that my car was messed with by someone else and that it wasnt them at Jiffy lube who had messed up. I said “ I’ll give it to the police and let them know. This is evidence that it was messed with. And he said okay, and I said thank you so much, I left very upset.
I kept thinking about how I couldn’t afford to get my car worked on. My car is my lifeline. How dare they mess with my car.
And so I did go down to the Layton City Police Department. I said I wanted to file a police report. I waited and then officer Gomm came out to talk to me. He asked if we could go look at my car and I said sure. And I told him the whole situation. And he said well you pop up the hood and I said okay, and he said do you mind if I have another officer come here? Just because um I don’t want to be paranoid and just better for someone else to stand here with me. And so another officer came I don’t remember his name, but he was nice too. He asked me what was going on and I repeated the whole story. And he says that it sounds like the technician who changed my oil is the one who left the socket there. I mean, like if somebody were coming vandalize my car, they would have to go through the trouble of jacking it up to get underneath the car to get to the oil pan and mess with the plug. And so I was like, Oh, okay and the other officer that I the first one I was talking to you he said if you really want us to do report, ill do report,, but this is what we think and I said okay, thank you left came home. I was very tired and went to bed. I woke up this morning thinking oh my god Jiffy Lube had lied to me saying that somebody had messed with my car. I mean, like, really, if you really think about it. If someone were to sneak up to my car and vandalize it, why would they go through the trouble of jacking it up and going right straight to the oil pan to the plug where the guys from Jiffy Lube had worked to mess with my car?.
This morning woke up and with a clear head it hit me like a ton of rocks that i was being played for a fool. the fact that jiffy lube lied to me and I needed to do something about it because they wont get away with this! I was so stupid and thought about how I had wondered why the officer didnt want to take the socket for evidence I looked like a fool at the police department the officers said theyed file a report for me if i insisted them to do so but clearly the technician at jiffy lube messed up my
car and left the socket.
Soo this morning I went to another Jiffy lube around 8;30am a half hour before they opened, to ask questions and get true answers .There i asked a jiffy lube employee ,( his name was Lenard)
what brand of tools do they use at Jiffy lube? He asked why, and when i told him the whole story,
He took a look at my car & then asked to see the socket that was given to me from the other guys that were lying, he confirmed that it is in fact the brand of tools that jiffy lube uses and that i was being lied to , mostly because they don’t use sockets when changing oil, and the socket that was given to me did fit ANYTHING under my car.!! , and He also said the same thing that the police officers said that if it were vandalists they have to have had to jack my car up to get to the oil pan to do that damage, and this was more than obvious that i was being lied to and I was so upset about it that I He looked at my car and said the oil pan is ruined the plug was broken off I was so upset about being treated like I was stupid and and my car leaking oil and being told that it was leaking beforehand when I know Godamn well it was not!! i was cut off and lied to and the first guy that was talking to me had it written all over his face that he was not being honest , just looking at his face I felt that something was not right .. didn’t realize that I was being deceived thank God I was smart enough to go to the police department and inside and the threading was ruined and that’s what making it leak, and the only way it could be fixed is by drilling up into the plug to get it out and have it re-threaded. He is very considerate he listened to me and he said i could give his name out for helping me know the truth, Lenard is an honest hard worker, and I’m pretty sure that the liars at the other jiffy lube are a disgrace to him. Thank God for honest people like the police officers and Lenard.
Fyi to let you know and for my own protection from being lied to and scammed any further, I’m going back in there tomorrow Monday, May 16th and I’m bringing a police officer with me.
And if the manager is a decent honest person he will make sure that they fix my ruined oil pan that they ruined with no questions asked, I’m well prepared with all the proof i need to back up every word I’m saying. and I will take this further if I have to.
Thank you
P.s.And Yes, a police report has been made.
Very disappointed and upset customer,
Jennifer K Simmons
itzjennjennz@ gmail.com
Hi, I was a victim of malpractice at the Jiffy Lube in Savannah, GA on Abercorn. A less than ideal employee, one that the store manager had been considering letting go, broke my oil pan. He should never have been able to work on my vehicle, if he has previous incidents, which the GM told us he has. They promised it would be taken care of and the bill at the dealership would be paid for. Our car has been ready for pick up, at the dealership, since Monday. This incident happened two weeks ago. No one is giving us answers, and we are getting the run around. We have tried corporate, they don’t answer. The district manager has been promising to call us for days, and we haven’t revived a phone call. We haven’t even received a claims number. I am pregnant, in my third trimester, and I need my car. We have OB appointments to go to and I need to be able to run normal errands, like going to the grocery store. I really need some answers.
I had terrible exp at your Paoli center. I was charged for oil change service on 6 may & came to know oil change was not done as well oil change sticker was also missing. The manager there refused to do anything. Was regular customer here but now feel really cheated. The customer service officer who called me was also terrible and instead of being apologetic just questioned my claim.
Complaint during this pandemic: Why haven’t Jiffy Lube given Masks and Gloves to their employees? They get in and out of customers cars, it’s putting them at risk and also customers at risk too.
This is UNACCEPTABLE!! Please start immediately issuing Masks and Gloves to all our employees just like the other essential businesses are doing! Be considerate to us the customer and also to your employees that you are requiring to work in this dangerous time.
I took my car in on Sunday, March 24, 2019, and got excellent service. I had oil and filter change, fuel system cleaning gas, fuel injection cleaning kit and air filters. Ty, the receptionist, was excellent in handling such a large crowd. Adul took care of my car and I do not know much about cars, but, I guess he did everything rite. My car windows were washed and the floors of the car were vacuumed. I asked if they could clean the inside windshield in front and they did and I offered to pay for it, but, they did not charge me. I recommend this Jiffy Lube location, even though it was my first time here. The location is Jiffy Lube #1272 at 5535 Nicholson Lane, Rockville MD 20852 Please get a better suction vacuum cleaner for them. The one they have does not have a really good suction. If you get them stronger suction vacuum cleaner then it will not take as long to did the job. Sincerely, Sue Ressler
HAD OIL DONE ABOUT THREE WEEKS LIGHT CAME ON AND TOOK IT TO A MECHANIC OIL WAS BLACK AS CAN BE VALVE COVER GASKETS WAS LEAKING IT WAS 2 QUARTS LOW CAUSED THE PISTON NUMBER ONE WAS OIL SOAKED PEOPLE BEWARE OF THE ONE ON KIRKWOOD HIGHWAY IN DELAWARE IM CALLING SOMEONE I NEED MY CAR DONE RIGHT AND NOT PAY SOMEONE ELSE TO FIX THE BULL THAT THEY DONE TO MY CAR MAYBE ITS TIME ALL JIFFY LUBE TO HAVE SOMEONE LOOK OVER THE ONE’S THAT ARE WORKING ON CARS WELL JUST LETS SAY ITS ON I’M CALLING THEM ON MONDAY JUST BECAUSE I’M A WOMAN DOSEN’T MEAN I WILL NOT TAKE YOU SORRY BUTTS TO COURT FIX MY CAR
employees using our subdivision streets to test or get to work at 7210 Watson rd. in st Louis I have recently clocked one driver at 42 mph the speed limit is 25mph do something about problem before some kid gets killed
7/2/2018
I am writing this letter in reference to my experience with your location 1024 Trenton, NJ, that on 6/22/2018 I went to have my tires rotated and an oil change. I noticed that after two weeks or a little more my tires were wobbling. I had a mechanic check to see if I needed to have a wheel alignment or something else done, because my transportation is very important to me and so is my life. He immediately stated that my lugs nuts were about to fall off on both tires which was creating this noise and that the technician did not tighten them up. This matter could have cause my life and the life of my children riding up and down the NJ Turnpike everyday. I will never use this service and will advise no one else to use it. I would appreciate it that I get a full refund and nothing else from this company. These technician are running trying to do these things in a matter of 5 minutes with an oil change and I am glad that the oil was replenished and that my engine didn’t seize up due to an error on this part. Your lower bay tech was Abismael R., Upper bay, plus tech, ancillary , CSA were Rich T and CT was Reginald C.
My family would have died and it would have been Jiffy Lube fault..
Then again, keep your money, your gonna need it…….
Ms. Brown
I get my oil changes at texas city texas jiffy lube, my last oil change was 12-19-2017, in less than 2 weeks my oil went down..took back with receipt, cause light came on and turn off , to top off oil, well they have never checked leak, which I know was done by them, so they referred.me to league city to fix. I don’t think I’m lyiable to pay its there faukt
Dear Steven Ledbetter CEO
I am writing you regarding my experience at your Jiffy Lube location 7210 Six Forks Rd Raleigh, NC 27615. I went into your establishment on Wednesday December 20th 2017 for
my NC State Inspection for my vehicle. I have been a faithful customer at this location for over 5 years for my vehicles for oil and Inspections. One of the main reasons I continued to patronized
this location because one of your employees Mickey Saunders. Mr Saunders has always been very professional and kind to my wife and I have had any work done on our cars.
He has always operate with the upmost integrity explaining what is the problem was and whether it was something in which could be done at this location or done from an reputable mechanic .
Mr. Saunders and your prior managers would always be very transparent and never tried to force, embellish and over emphasized a repair to scare you in purchasing anything.
Their concern would always be for our safety and advise on any potential danger we could be placing our self into. I came in to the Jiffy Lube on December 20th 2017, I asked one of your team
member if Mr. Saunders was On Duty and they stated he would be in soon and proceeded to have my car inspected. I waited patiently for my NC Inspection Mr. Zachary Hudgins did my NC inspection
and took to me to my car and stated a belt need to be replaced in order to pass my inspection. I expressed to Mr. Zachary I never heard of this kind of thing and why was this necessary to replace a this belt now ?
Mr Zachary stated the belt was worn and controlled the water pump and power steering and need to be replaced.
At no time did Mr. Zachary stated or refer in any way my car had an oil leak. Base on my prior relationship with the prior manager and mostly Mr. Saunders I felt comfortable enough to take
their advice to my replacement belt. About 10 minutes letter Mr. Saunders arrived at the location and as always saw me an greeted me and as me how long has I been there.
I told him was waiting my NC Inspection and expressed Mr. Zachary recommended my belt be changed. Mr. Saunders said let me take a look at what he recommended and I will come back
to affirm if the information is correct and if he see anything else which would not allow me to pass the inspection. Mr. Saunders examined my car and stated what Mr. Zachary was staying
but, stated the reason for this issue is an oil leak. Mr. Saunders was very transparent and spoke in front of Mr. Zachary with integrity and stated the belt needs to be change however, emphasis the
problem will still exist if you don’t address the oil leak. Also, there was an Hispanic Manger there also who heard the conversation. Mr Zachary stated he did not have the belt and had to order it.
Mr. Saunders and the Hispanic Manager stated I had (60) days to get the oil leak fixed an come back an pay $6.23 for inspection. Mr. Zachary did not state or imply anything regarding this issue.
All he did was state the belt could be here in 30 to 40 minutes and we can put it on for $90.00 plus tax. Mr. Saunders states the belt could slip off any time due to the oil leak.
I came back to Jiffy Lube on Friday for a follow up and see if they work could be done there or with a local mechanic . I was shocked to find out Mr. Saunders was terminated because of this issue.
I am a local business owner in the area and Pastor of a church Mr. Zachary only demonstrated fraud in my opinion and not the safety of My vehicle.
There was another Senior citizen who lived in my area whom I was speaking to about their car while waiting on mines, Mr. Zachary told them his car smell and need to be cleaned before he brought his car to be service.
I thought it was very rude and disrespectful that he express this to a customer. This was the reason I Mr. Zachary it not the kind of person as a business owner I would want to
Represent my business. His only concern was a sale, this is not good business policy. I felt that this action reflected Jiffy Lube just wanted my money and did not care about the safety of my
Family. I would strongly suggest you would consider your decision on Mr. Saunders position in your company. If you feel this is the best way to address this issue I will advised my staff and
Members of the local Church in the area to stop patronizing your business for unethical practices to customers and minorities.
I look forward to your response concerning this matter.
On Nov 30 my daughter took her truck in to location 1787 to have her brakes repaired… the truck I now in my driveway. Coming home Sunday night she heard a noise.. just as she turned into our driveway the RF brake locked up. Please see the attached pictures. The bolt in the caliper was missing. It was a blessing it happened at low speed and that close to home as she was just returning from her job located on a busy two lane road.. this could have been very bad.
I contacted the store manager and he was very understanding stating he needed to contact his district manager (Joe Martin). I asked him to have Mr. Martin contact me ASAP. I received another call from the store manager and again I asked to talk to Mr. Martin.. Late yesterday evening he called. I told him what happened and was trying to express some concerns of other problems we had experienced from Jiffy Lube. It was at this point that he became short and began stating that there was nothing he could do about the past. He stated I needed to get the vehicle towed to them and they would reimburse me for the towing.. He also stated that he would not pay if I took the vehicle somewhere else unless he knew what it was going to cost…. Way wrong answer!
I too am Service Manager at a Kenworth Dealership. To use the tone and have an attitude as he did nothing but infuriated me. I understand customer service and deal with customers daily. I know what it means to have things go wrong with a repair and have to spend money, just multiply what a car costs to repair by 10 and it will be close. You listen, empathize, sympathize, and say you are sorry about what has happened. Then you ask what it will take to make the situation right. He apparently missed work the day management 101 was taught. First I should not have to pay a wrecker to get the vehicle back to the shop to be fixed. The vehicle sustained progressive damage to the suspension from the incident. His statement was he did not think so. I offered to send pictures and was told “I don’t need your pictures” “ , “we will access the problem as fix what is needed” never asking me what would satisfy me. Regardless of what was or is broken, the truck was just in a professional shop and if other repairs to the suspension were needed, it is their obligation to inform the customer of any safety issues at that time. Otherwise you are left open to legal issues if an accident occurs.
The other issues I was referring to was a transfer case that was not checked at the time of service and cost me to repair. My wife’s car returned from a service leaking oil to which I found a stripped oil plug after seeing oil under the car and a broken dipstick, both of which I repaired. On the next trip, I again saw oil under the car and found the oil plug loose. Another issue I would like to bring to your attention, my daughter worked for the same location this summer and returned home after work crying. I was told that the manager at the time had approached her and stated with his hand in his pocket, “ I’m holding something round and hard in my hand”,, she was stunned! He then pulled a quarter out of his pocket and told her “ to get her mind out of the gutter”. My first instinct was to go there and teach this guy some manners. My daughter asked for a transfer to another location. Is this the type of people Jiffy Lube has running their stores?
Up to the point of talking to Mr. Martin yesterday, I was to say the least, dissatisfied with the service. But running a shop, I understand that things happen and good help is hard to find. At this point I have lost patience. I called back to the location this morning and asked to speak to the manager and was told he was in a meeting and that I could expect a call back shortly. Later I called back to be told he was gone for the day. Enough is enough! I would prefer this matter be settled in a professional manner but I am finding it hard to find any professionals in your organization. Thus the letter to you. I hope this letter find the appropriate person and someone contacts me today or tomorrow. Thank you for you time.
Incident = my car( 2001 saturn ) was supposed to be service @jiff lube in Hampton, VA STORE#132 1month later the car stop working. the car was towed to the repair shop and was told: that the timing chained had jumped timingand at the same time the engine was dry from oil. the repair man replaced the timing chain and add three quarts of oil was add to pre-lube the engine pryor to starting. all plugs were removed and the enginecranked several revolutions untill oil was noticed reaching the valve train components. with the plugs re-installed, the engine was then cranked to start. upon craking, no compression was note. the plugs were removed and a compression test was done all cyl. is 20psi FURTHER INVESTIGATION DETERMAINED that the piston rings were allallowing compression to pass. this happens as a result of no oil in the engine.ther is no oil leaksor evidence of oil burning
Damage Resulting = A new engine built with only saturn parts no rebuilt engine
ryan@corporate
Today I took my car for an oil change and the manager broke my cabin filter and air filter in my car and still charged me for his mistake! I only asked for an oil change. nothing else. He claimed those 2 filters came out all broke into pieces and there was no way to put it back in. I have always had my oil changes and filters checked at a dealership and that has never happen. So I know it is not possible!!!! He charged me $104.00 for a service I did not ask for. All cause he claims those filters will not go back in the car. Then the manager was rude back to me and told me to go get my money back from my husband. And told me to call his manager then he hung up on me!!! This Jiffy Lube is store #63 at 8303 N Dale Mabry Hwy, Tampa, Florida 33604.
I went to get my car serviced on Saturday, September 30, 2017 at the location of 5248 FM 1960 Rd. W., Houston, TX 77069. I requested a transmission fluid change, hybrid oil change, and a tire rotation, and once my car got backed out and I tried to turn it back on while I was going to leave the car didn’t start, so it seemed it might just be the battery even though I hadn’t had battery problems before, so one of the guys there used jumper cables but it seems that he placed them on wrong because there were 2 big sparks and after that I tried to turn it on and this time the car was completely dead. I drove there with a perfectly fine car that just needed some simple service and I ended up having to find help to get the car pulled to a mechanic to try and get it fixed even though it was the responsibility of your worker who put the cables wrong and I got diagnostics from 3 different mechanics with many years of experience, and they all came to the same conclusion that it was from the jumper cables being placed wrong. Now I’m looking at thousands of dollars that I don’t have to be paying for a mistake that one of your workers made in order to possibly get my car fixed again. It’s a truly horrible experience. I don’t have a car now and this experience was is the worst experience in my life and that I have heard of.
the car was a Honda Civic 2013.
The purpose of this memorandum is to explain about a personal theft involving money taken out of my vehicle that was serviced on Saturday, September 16, 2017. The Location was Jiffy Lube, 13300 Minnieville, Rd Woodbridge, VA 22192.
I had my car serviced around 12:00 noon, at this Jiffy Lube on Minnieville Rd. and when I got in my car to leave, I noticed several coins on my carpet under my steering wheel. I checked my coin tray in my car when I noticed money change in coins missing from my coin tray.
I went back to the Jiffy Lube and explained what happened to the supervisor there, and he told me he would check the video. He returned ten mins. Later and said he did not see anything on the video. I called the police and filed a police report.
Very Dissatisfied Customer
I work for the Conco company in concord ca I work all over the Bay Area and drive about 1000 miles a week min. I have been to several of your locations over the years and they all have treated me with great service. But there is one that stands out of the rest that would be your lodi ca location due to the leader ship of a femal manager name Caitlin O. I live in a town close to lodi and this is my favorite one because of the great personalities and customer service this team is the best. Some one needs to thank this manager and team!!!!!!! Thanks for the great service jordan ware Woodbridge ca
I took my vehicle,into location number one 1 in Ogden Utah. I was told that it should take just a few minutes for the state inspection to be completed. Two and a half hours, it still had not been accomplished I have made a complaint. Nothing was completed for 3 hours.
On April 8th.I took my 2007 Toyota Camry to get and oil change at Jiffy Lube in San Marcos CA.Tuesday May 16 my car broke down and had to have towed to my mechanic, after looking at my car he told me that the oil filter was missing from my engine, due to the fact that the filter was missing my car ran out of oil causing irreparable damage to the engine.I called Jiffy Lube and spoke with Nico the manager there, and he quickly responded it was not their fault!!. How ever after further inspection by a mechanic, he found additional damages caused by Jiffy lube negligence. I would appreciate an immediare respond. The repair necessary on my vehicle,a new engine,has caused and a great financial stress. !VERY UPSET CUSTOMER!!!!
I have what to do if you go to get a radiator done they said I need a water pump this was February 24th they put a water pump on and I had to take my car back a few days they kept my car I took my car to the mechanic they said it was a head gasket blown & i never had that problem & my car is running hot can some body give me a call
My girlfriend and I took her car to Jiffy Lube in Beaverton, OR for a simple oil change. We were hardly greeted and when we did get service, they were rude and short. The worker who was placing our order for the oil change seemed to have no clue as to what he was doing. It was like they picked him off the street and slapped a Jiffy Lube uniform on him. He suggested high mileage oil for her car, because we drive a lot, not because the car has high miles. We went with his suggestion – first lesson learned. The oil change went smooth after that. About a week or so later, the car began having trouble so we took it back in because it had never had issues before that. After some wonderful service (not), we were informed that the “technicians” forgot to replace our air filter on the initial oil change. They had to run to an Autozone and pick one up and they put it in. They were hardly apologetic but we went on our way. Not long after that, warning lights began popping up that have never been triggered before in the car: Service Stabilitrak, Service Traction Control, Service Power Steering, Reduced Engine Power, and the check engine light. We immediately went back, and they assured us that it was no big deal and that it had nothing to do with the missing air filter. They dismissed the warning lights THREE TIMES before sending us to the other Jiffy Lube location where they did the same thing. It wasn’t until we returned to the second Jiffy Lube location that they realized that it was an issue stemming from the missing air filter. We priced the fix out to about $600 – replacing the entire throttle body. We have been going back and forth with them about trying to obtain a rental car so we don’t keep damaging the vehicle further but they are refusing to assist in any way and are dodging calls/hanging up on us. They have yet to even refund our original oil change. At this point, we are trying to contact corporate but are having no luck there. Word of mouth spreads quick though, and they will never hear a good word from us again.
Where you ever able to get in touch with a corporate? I have a serious problem after I got my car serviced at one of their locations and my car does not work anymore, the workers at the location were no help at all, so Im trying to get in touch with corporate.
On 11/14/2016, I took my v.ehicle to Jiffy Lube for a standard oil change. When I was leaving, I asked the technician why the oil light was still on and he reset it. It came on again and he told me that I had to drive it to make it turn off. Thirteen miles later, my car died. I had AAA tow it to the garage/mechanic that my family has used regularly to service our cars. He called me and said that my engine was fried because there was no oil in the tank and that Jiffy Lube had definitely not refilled the tank with oil. A used engine would cost $4500!!!
I went back to Jiffy Lube and completed a claim form which they sent to corporate. It has been a week and I have not heard anything!! I need a car and cannot afford $4500!!! This was not my fault and Jiffy Lube needs to cover my cost! I am seeking legal assistance.
I went to two of your service centers main street and trolly rd. Neither centerhad equipent working to do a car safety inspection. You had employees ontheclock buttheycould not do car servicingbecause of f-ed up ewuipment snd management. Howdo youstay in business sending customers to your competion.you sppear unworthy of customers. I will never come to ymou again.
My one time experience with Jiffy Lube is horrible. I wouldn’t ever go there for any type of business. I took my truck to Jiffy Lube on 620 in Austin, TX. I was told that it would take 15 minutes to change the oil. I was told after 45 minutes that they dropped my transmission fluid instead of the oil, and they couldn’t figure out how to put the transmission fluid back in my truck. After another more 30 minutes waiting, they lied to me and told me they put the transmission fluid back in the truck and sent me on my way.
My son missed his baseball game that night because it took them over an hour to supposedly correct their mistake. My wife and kids drove my truck to MS the next day for a wedding. About 45 miles away from their destination the truck quit shifting. I told her to pull over immediately that there must not be any transmission fluid in the truck. She tried to check the truck, but you can only put transmission fluid in from under the truck. She had to get my tuck towed to the nearest dealership, and my parents had to drive and pick her and the kids up.
The next day the dealership called and said it had no transmission fluid in it, because they couldn’t get the bolt off to put any in my truck. You have to have a special tool and they didn’t have it, so they lied to me and sent me on my way. The bill to flush the transmission was $750 and they wouldn’t pay it. I had to borrow the money from my parents, so my wife could get the truck back and make it home for work and school. Not to mention she had no vehicle for the weekend when she was on her vacation.
I brought the receipt to the manager the very next day and was told that it would be paid in 5 to 7 business days. We are now 9 days later, and I have no check and the manager can not even tell me anything other than it was mailed. I have asked numerous times for contact information so I can verify that it was mailed and where it was mailed too. I still have yet to receive a call from anyone apologizing for anything, and they admitted fault from the very beginning. Pretty unbelievable to me. None of this was my fault and 2 weeks later no one has even contacted me or reimbursed me for anything.
If you ever go to a Jiffy Lube then you get what you deserve. This is the worst company I have ever had to deal with, and they want even make right on their own mistakes. I guarantee you I will still not get a call from anyone!!!! Companies like this shouldn’t even be allowed to operate in the US.
Troy Trigg
On May 3 2014, my vehicle suddenly cut off in the middle of busy Saturday traffic on my way to pick up my child. Earlier that Thursday (May 1st) I have taken my vehicle in to get a top-up with oil and to check fluids. JL failed to check coolant on and the ENGINE OVERHEATED causing the car to cut off. I called the Yadkin road location here in Fayetteville NC, where the manager David and his associate JOSH came out to the scene and brought liquids such as oil and coolant. I also called my mechanic and friend to the scene.
After spending 2 hours in traffic waiting for the 2005 dodge Durango to cool down and put fluids in and figure out what all was messed up in the vehicle now that the engine has overheated, DAVID ask that when the light turned green start the vehicle and try to get to a parking area and out of traffic. He stated the him and his associated will go to the shop and get more COOLANT and come back to the scene.
After they returned David and josh had to add more coolant to my vehicle that was bone dry.
I purchased this vehicle about 3 months ago and have brought it to jiffy lube for at least 2 oil changes and 3 check fluids…. never was the coolant checked
And DAVID stated that the dipstick looks glossy and the associates did not rub to check it just looked at it if they even did that.
DAVID HAD ME TAKE MY CAR BACK TO THE SHOP WHERE HE CONTINUED TO PERFORM DIAGNOSES ON WHY THE ENGINE LIGHT IS NOW BLINKING ON AND OFF CONSTANTLY. AND TWO CODES SHOWED UP WE STAYED THERE TILL ABOUT 845PM!!!
My car is now KNOCKING AND SHAKING WHEN I TRY. IT HAS A HORRIBLE NOICE THAT MAY BE THE EXHAUST SYSTEM. Engine light blinking on and off constantly, and there is a horrible smell and it sound like it will shut off any minuite when I drive.
DAVID OFFERED FREE COLLANT FOR LIFE AND SAID AN ASSOCATIE HAS A HUSBAND THAT WORKS ON EXHAUST. BUT HE DID NOT KNOW HOW MUCH IT WOULD COST!!!! (WRONG ANSWER)
I DEPEND ON JL TO PERFORM SIGNATURE SERVICE BY CHECKING FLUIDS AND OFFERING SERVICES WHEN NEEDED. THIS IS A RESULT OD NEGLIGENCE ON JL. THEY FAILED TO CHECK OR ADVISE OF LOW OR NOW COOLANT ALL 4-5 TIMES SINCE I HVE HAD THIS NEW VEHICLE RESULTING IN MY VEHICLE NOW BEING DAMAGE!!!
END RESULT, I AM A MOTHER WITH TWO KIDS, I NEED A WORKING RUNNUNG VEHICLE, I HAVE TO GET TO SCHOOL AND WORK EVERYDAY. PLEASE CONTACT ME SO THAT WE CAN GET ME BACK TO WORKING CONDIDTION.
I EXPECT A RESPOND IN 24 HOURS
THANK YOU
DARIA
VERY MAD MOM!!
910257XXXXX
Signs.triXXXXX@yahoo.com