Jane was founded by Mike McEwan in Lehi, Utah in 2011. Jane is an online retail exchange that allows clients to sell a limited amount of fashionable items to customers.
The site sells clothing, accessories, and home decor through daily deals, allowing the consumer to save 80% of retail price.
Jane is #11 in the 2015 lnc. 5000 list of Fastest-Growing Private Companies in the United States with a three-year growth rate of 18,787%. The company has added 51 jobs over the past year for a total of 53 employees. Jane had revenue of $56.9 million in 2014.
Jane is #1 in the Inc. list of Top Retail Companies and #1 in Top Utah Companies.
JaneJane was founded by Mike McEwan in Lehi, Utah in 2011. Jane is an online retail exchange that allows clients to sell a limited amount of fashionable items to customers.
The site sells clothing, accessories, and home decor through daily deals, allowing the consumer to save 80% of retail price.
Jane is #11 in the 2015 lnc. 5000 list of Fastest-Growing Private Companies in the United States with a three-year growth rate of 18,787%. The company has added 51 jobs over the past year for a total of 53 employees. Jane had revenue of $56.9 million in 2014.
History
Jane is #1 in the Inc. list of Top Retail Companies and #1 in Top Utah Companies.
I am VERY frustrated with Jane.com. I have been a very good customer for a long time and never had any trouble until now. I purchased an item from Piper + Co through the Jane site 3 weeks ago and still do not have it. The order history shows it was delivered to USPS on December 1 but it is now December 15 and there is no acceptance yet of the package and certainly no delivery. The seller refuses to respond to me. And now Jane is not returning any my emails. The phone number listed for them is not correct. I will never use this site again.
Until today I have had no problem and service was fantastic. I’m frustrated right now. Today I received some beautiful women’s booties. Unfortunately I need 1/2 size bigger. I ordered some brown booties in a size 7. I need to return and Exchange for a size 7.5. I cannot get to the section to find the seller section to contact. The phone number I called I left a voice mail, but I don’t think it was the right number. The box says JC on it. The style is Ozzi. Brown and I need a size 7.5. They r really pretty I can’t wait to wear them. My email is candace817@ yahoo.com. please contact me and thank u for your help. In case u need it my phone number is 817-907-XXXXX. Thx again!
YES I WANT UPDATES !!!!!! FOR SURE !!!!!
This is final attempt to these emails to Jane.com
If I do NOT get the help I ABSOLUTELY DESERVE I will go further and further with this all the way I NEED TO !!! Something has to happen with your merchants and them making their own rules and all are DIFFERENT ! They NEED TO BE ALL IN ONE AGREEMENT OR IT DOES NOT WORK !!
If everyone has different policies it’s ALL MESSED UP ! And then YOU JANE.COM take NO RESPONSIBILITY AS YOU VERY WELL SHOULD IN ORDER TO HELP THE CUSTOMER.
YOU DO CLAIM ( we x our hearts 100% )
Well , where are YOU TO HELP THE CUSTOMER AND ABSOLUTELY STAND BEHIND US WE ARE THE CONSUMER OF ALL THAT MERCHANDISE
WE ARE SPENDING OUR MONEY –
BUT , when you purchase something online you NEVER NEVER KNOW – So yes we put our money in your hands to try and really HOPE WE LOVE IT AND IT FITS ! Well that doesn’t always happen !
And you HAVE TO RETURN IT – ITS THAT SIMPLE – Now I have had A VERY VERY DIFFICULT TIME WITH A FEW OF YOU MERCHANTS 🙁 !!!! AWFUL CUSTOMER SERVICE AND ACTUALLY HORRIBLE ATTITUDES !!! This NOT WHO I WOULD WANT REPRESENTING MY COMPANY ! I contacted each of them when I was doing these returns !
I SPENT MY OWN MONEY TO SEND THEM BACK TO THEM – SO IM OUT MERCHANDISE AND MONEY THATS FRUAD – YES YOU CAN NOT HAVE BOTH MERCHANDISE AND MY MONEY —!!!!!!! NO WAY !!!! Now I worked at
Nordstrom for over 16 years so I’m sure this is exactly WHY IM SO VERY UPSET !!!!!!!!!!
THIS JUST WOULD NEVER NEVER EVER HAPPEN — ITS A BUSINESS AND YET THEY STAY TRUE TO THIER CUSTOMERS – WITH OUT THEM YOU THEM HAVE NOTHING !!!!
ITS A SIMPLE PHILOSOPHY THE CUSTOMER IS ALWAYS RIGHT !!!!!! When I worked I ALWAYS JUST GAVE THE RETURN ! DID NOT ARGUE
IF I WOULD HAVE MY MANAGER WOULD HAVE SAID JUST RETURN IT — SO WHY BOTHER
TAKE SOME ACCOUNTABILITY HERE —
STAND UP ON THIS AND DO RIGHT BY YOUR CUSTOMER — WOULD YOU LIKE ME TO GO TO THE BBB !?! That next ✅✅✅✅ HOW BAD ✅ Do you really want against YOU !!!!
My order # s – 16627661 – Cozi Bear 🙁
My order # s – 16627662 – Cozi Bear 🙁
My order # s – 16639788 – Cozi Bear 🙁
YOU SEE THE PATTERN HERE SHE IS SO DIFFICULT TO DEAL WITH —–
BY ANY MEANS HER SO CALLED RULES ARE RIDICULOUS !!!
Thank You for Reading –
Much Appreciated-
I ABSOLUTELY EXPECT ACTION ABOUT THIS MATTER –
TAKE CARE OF IT YOURSELF-
Then you deal with Cozi Bear –
Maybe everyone on the same page whe it comes to returns –
THANK YOU –
Marty Mae Johnson
IM DEFINITELY NOT LOOKING FOR A HAND OUT THIS IS A REAL HONEST CUSTOMER SERVICE ISSUE- Ask SupportJane.com I have been going round and round round with them and they only went to Cozi Bear and nothing from them at ALL !!!!!!
I’m very disappointed with your customer service and support. Nothing works… contact us on webpage goes nowhere… phone number for corporate is constantly busy no one picks up….and even to email you is a mission. I have been a customer for many years now. I did not get my shipment with yoga pants #16400298. When I previously contacted you you sent me in a mission to get it from my local postal service. THey don’t have the pants. I would appreciate either he pants to really be delivered to me or my money refunded. If this matter isn’t cleared up quickly I will reconsider ever shopping on line with you again. This has been going on for most of this month. I expect it to be taken care of properly. Thank you Ernesta York.
Order # 16311242. Help! I got the wrong order!
I’ve contacted the seller, and I’ve also contacted Jane.com support. Still no reply. I’ve ordered through Jane.com before and was satisfied with 5th e customer care. This was around Christmas. Somehow since then the Jane.com customer support website has changed the way we can communicate with them because now it’s totally different…not by email anymore. It’s through submitting a request and it won’t allow you to keep a copy of the letter I sent. Jane. Com has made it more difficult to communicate with them and the number to both, Jane and the seller aren’t working. I’m very dissapointed.
This is the letter I sent the seller.
Hi there. My name is Marie and I placed an order through Jane.com with your company, Think Pink Bowtique. I just received my order and it is wrong. I ordered the brown/coral/aqua romper and instead I received an aqua romper with the bow completely undone. And upon just glancing at it, the romper doesn’t look like it runs smaller than the size I need. I tried contacting you from the Jane website but I could no longer find you. I messaged the website about this mix-up, but I was able to find your website with a quick search. I tried using the phone number on your website for customer care but it’s not a working number. I’m not feeling confident about getting the issue resolved. I hope I am wrong because your door has beautiful things for sale and I was really looking forward to doing future business with your company. You can’t highly recommended by a friend who’s ordered from you guys before so I took a chance. I’m a little disappointed that my order didn’t come the way I was expecting. I’m hopeful that you can please help me. I am sending a picture with my original order and a picture of what I just received. Please help me get this resolved. This is a gift and I specifically need the original colors that I ordered, but by the looks of it I need a bigger size. 18month-2t.
Haven’t received order that was placed on February 9, 2017 and said to ship February 15, 2017, it is now March 1, 2017. The seller is not responding to my emails and I’m having trouble contacting your customer service. I would like my money back. Seller is Country Couture Company, order#15975245. My cell is 256-541-XXXXX. This issue needs to be resolved soon. I hope to hear from you guys in the next couple of days. Otherwise will contact the Better Business Bureau and give a poor review. Hope to hear from you guys soon