Godiva Chocolatier, commonly known as Godiva Chocolates, was founded in 1926 by Joseph Draps, in Brussels, Belgium. The company opened its second location in Paris in 1958, but these premium chocolates did not reach the US until 1966.
The company was purchased by Campbell Soup in 1967, but was sold in 2007 to Yildiz Holdings, who also own Ulker, a Turkish food manufacturing company ,for $850 million.
Today, the company has 450 locations worldwide, with boxed chocolates sold in most upscale department stores, as well as 6 or more catalogs mailed within the US each year. The company also operates a website and takes telephone orders.
Godiva Chocolates opened Cafe Godiva in London’s Harrod’s department store in 2012, where guests can enjoy pastries, chocolate beverages, and, of course, chocolate candy.
Godiva ChocolatesGodiva Chocolatier, commonly known as Godiva Chocolates, was founded in 1926 by Joseph Draps, in Brussels, Belgium. The company opened its second location in Paris in 1958, but these premium chocolates did not reach the US until 1966.
The company was purchased by Campbell Soup in 1967, but was sold in 2007 to Yildiz Holdings, who also own Ulker, a Turkish food manufacturing company ,for $850 million.
Today, the company has 450 locations worldwide, with boxed chocolates sold in most upscale department stores, as well as 6 or more catalogs mailed within the US each year. The company also operates a website and takes telephone orders.
History
Godiva Chocolates opened Cafe Godiva in London’s Harrod’s department store in 2012, where guests can enjoy pastries, chocolate beverages, and, of course, chocolate candy.
I had a bad experience at the Godiva Store in Wrentham but even more disturbing the customer service response I received about my complaint!!
After hours of shopping at outlets in Wrentham my daughter wanted a Godiva frappe..I ordered it and whilst making it the employee said that they were out of whipped cream and is that ok!?!? Well truly it isn’t ok!! They made no apologies… then the cheap paper straw would not suck the frappe up!! You would think Godiva would appreciate constructive criticism but apparently they don’t give a crap!
Sherry W asked for my name address phone number and all my personal info… then no follow up!!
I followed up and yet another brush off!! I’m very angry about me giving my personal info to these incompetent corporate creeps that do not care at all! I ordered so much chocolate from them but that’s it never again!!! NEVER!!!
My husband and I have purchases Godiva’s specialty icecream cones a few times and loved them. Today, my parents were in town so we took them there for a treat. We purchased 4 cones. First issue
: price was up to $7.35/cone; 3nd issue- machine wasn’t working correctly so icecream was runny. We complained to the salesperson and her reply was” there are napkins on the counter”. We were refused a refund; we all through more than 1/2 cone out. Very disappointing Godiva!!! Poor show!
I was very disappointed on Christmas morning to discover my octagon shaped tine of wrapped truffle bites had been changed to a cardboard box (and in addition the price raised from $32.00 to $36.00) for the same amount (50) of chocolates! I love the Octagon Christmas tins and look forward to the new one on Christmas morning! What a “let down” to find a cardboard box under the tree! DISGUSTING! Then; yesterday I went to purchase several of your large chocolate bars, only to discover that they were also marked at a higher price! The general price around March is $3.95 or 3 bars for $10.00. The new price is 4.95 ea. with no special spicing (March sale pricing no longer applicable)! Your small chocolate bars have increased fro $2.95 to $3.95. THIS IS RIDICULOUS! Our local grocery store chain offers a large variety of German & Belgium chocolate bars (somewhat larger than yours in ounces) for anywhere from $1.79 to $2.79 each, which taste nearly identical to yours! Your price increases I consider to be “price gouging”. More money for either less attractive and substantial packaging and/or less product for more money! You seriously need to “roll back your prices”! You’re out of line with your competitors! Even specialty stores which deal primarily with confections are far and away cheaper than you! SHAME ON YOUR MARKETING TEAM & THOSE RESPONSIBLE FOR THESE CHANGES AMONG YOUR CORPORATE OFFICES!
i bought 2 candy bars godiva masterpieces at kohls in plainville and i got home and noticed they were expired but like 4 months they are the dark chocolate ganache heart godiva masterpieces is there a way we can remedy this
thanks
amy cormier
bristol,ct.06010
Copying an email I had sent to your Customer Service Group last Wednesday
I thank you for your response but I must say that while my intention was to bring the faulty product to your attention and not ask for a replacement, what is stated in your email is most unsatisfactory. While I appreciate your offer for replacement, to be told that I will have to wait till I visit Europe or USA for getting it, is most annoying ! I later visited the web on this matter and found a number complaints on your products and the very low rating assigned for your customer service. Surely you have added one more such customer you have now lost, to your list and I will indeed put down my experience in the related websites. As a regular customer for your products, the image of your company and your products in my mind was very different.
You make it sound as if India is some kind of a Sahara ! Many international brands of chocolates are sold in this country including your brands. In view of your observation that your chocolates are not possibly meant for sale in this country due to the weather conditions, I wonder why they are on the shelves ! I must also point out that the climatic conditions in Hongkong (from where I picked up the chocolates) and in South India are very similar. And in today’s age and time, I am unable to believe that getting some chocolates delivered in India can be such a huge logistics challenge ! Surely your chocolates are also being sold through websites like Amazon to customers in India.
Wish you good luck !
Best Regards
Sajiv K. Menon
Managing Director
Nitta Gelatin India Limited
13D Silver Streak
Panampilly Nagar
Vidya Nagar Cross Road
Cochin 682 020
India
Work :+91-484-231 0269 ; Mobile : +91-94964 1XXXXX
menon at nittagelindia.com
gelatin.in
From: Godiva Chocolatier – Support
Reply-To:
Date: Tuesday, 18 July 2017 22:54
To: SAJIV K MENON
Subject: Ticket #58513-163732 Sent Message
GODIVA
RE: Fungus infested chocolates
Dear SAJIV K MENON,
Dear Sajiv Menon,
Thank you for contacting us about your May 25th purchase in the Hong Kong Airport. We are very sorry you received less than perfect truffles.
We are unable to ship a replacement to India due to the heat. If you will be traveling for business or pleasure in Europe or the United States, we can make arrangements for the replacement to meet you at your destination. You would only need to let us know your destination address and the date of your visit.
We hope this is an acceptable resolution. Thank you again for your correspondence.
Kind regards,
Nancy Gozzo
Customer Care Supervisor
Godiva Chocolatier, Inc. – North America
Kind regards,
Nancy
Customer Care Department
Godiva Chocolatier, Inc.
1-800-946-3482, prompt 3
7 days a Week
8:00 am to 11:00 pm ET
I received a box of Godiva chocolates for Christmas and found them to be inedible. They had a grayish tinge on them. The bottom of this 10.6oz box reads Best Before2016 Dec.
i am embarrassed to ask the person who gave this box to me as a Christmas gift.
Mrs Helen Nikides
Godiva is a global leader in ripping off consumers. I have asked that people Do NOT buy anything online as a gift for someone they care about. If the recipient doesn’t like your choice, they are totally stuck with it and your money is wasted. If you buy it at a retail store, it can be returned. Their online policies are out of sync with the rest of the retail industry. You are the ONLY retailer that I have EVER encountered in which one cannot return a gift for credit (and I am old.) I will continue to post, make a complaint with the Better Business Bureau and Consumer Affairs as well as let all of our corporate contacts in the legal, business, and banking world know your most unreasonable policies. If I buy a gift at any retailer, my recipient is always at liberty to return it for something that they prefer instead. This applies to department stores, even high end ones like Neiman and Nordstrom, supermarkets like Kings and Balducci, and even specialty gift businesses. I simply want a credit for something that I can actually use and would ask that you escalate my complaint to the executive level. I can promise it would be in both company’s interest.
You should try to get through their receptionist at the corp office in NY. What a joke. Reminded me of a woman on the other end filling her nails instead of trying to help me. WAKE UP LADY and do your job
Hello,
Everyone knows that Godiva is top of line, when it comes to Chocolate.
Recently, I made a purchase for a business online
Order Date: September 23, 2016
Order Number: 7577573
Web Order Number: 1001373630
I noticed it had not shipped and I was rather anxious about it since
part of the order was to be shipped overnight as it was a birthday gift,
So I contacted customer service through live chat and inquired about
the status, the representative online s aid she would have her supervisor
look into it, and then she asked me “What was my role in order”? I explained to her
I was hired online to do may transactions for a business owner, and he usually had
me order items in gift cards. Which I thought was strange or different I guess you
could say. But It really didn’t concern me since they were gift cards.
So she asked if I could provide a number to be reached at and so I gave her
the phone number for the Business and the persons name, and asked the Representative
to please call right away because the delay was making look bad and I just started
this side work.? She said okay no problem.
Well I haven’t heard back and no one has tried to call the business owner to
process the order? I just want to say.. I am trying to figure out what is wrong with this
order that is causing suspension? Or am I sending the order to well known fugitive?
So I go back and look at the order online and see how I paid it looks odd since the gift card number I was provided to use were in $10.00 increments provided
that it took several of them , since the order was over $100.00
Anyway, I feel that I was asked way to much personal details about
the order, I didn’t like giving out the Business owners name and phone number,
If they feel something isn’t right m then just cancel It and provide a reason why?
I also didn’t feel it was professional to be asked what my role was involving the
order? I have purchased many items as a West Coast District Manager in the past
and was never asked so many questions about an order, especially a little chocolate
order! Can you please see what the problem is? I would like to just move on from here,
Thank You,
Cassondra