FreshDirect is an online grocer that services residences and offices in the New York City metropolitan area.
FreshDirect was founded in 1999 by David McInerney and Jason Ackerman with a business model to deliver farm-fresh food and convenience to customers in New York City. Early on, the company offered discounts and incentives to new customers, which kept up a steady stream of new customers and grew the business.
FreshDirect practices Just In Time manufacturing, meaning that groceries are custom prepared for each customer, a process that improves quality and freshness and reduces waste.
FreshDirect is based out of a 300,000 square-foot building in Long Island City. The company has proposed a move to The Harlem River Yards in the Bronx. This move has been strongly opposed by Bronx residents and mayor Bill de Blasio when he worked as the NYC Public Advocate.
Today FreshDirect offers next-day deliveries to most of Manhattan, and parts of Brooklyn, Queens, The Bronx, Staten Island, Nassau Country, Westchester County,Philadelphia, and Jersey City and Hoboken, New Jersey. FreshDirect has 3,000 employees, has 250,000 customers, and had $400 million in sales in 2012.
FreshDirectFreshDirect is an online grocer that services residences and offices in the New York City metropolitan area.
FreshDirect was founded in 1999 by David McInerney and Jason Ackerman with a business model to deliver farm-fresh food and convenience to customers in New York City. Early on, the company offered discounts and incentives to new customers, which kept up a steady stream of new customers and grew the business.
FreshDirect practices Just In Time manufacturing, meaning that groceries are custom prepared for each customer, a process that improves quality and freshness and reduces waste.
History
FreshDirect is based out of a 300,000 square-foot building in Long Island City. The company has proposed a move to The Harlem River Yards in the Bronx. This move has been strongly opposed by Bronx residents and mayor Bill de Blasio when he worked as the NYC Public Advocate.
Today FreshDirect offers next-day deliveries to most of Manhattan, and parts of Brooklyn, Queens, The Bronx, Staten Island, Nassau Country, Westchester County,Philadelphia, and Jersey City and Hoboken, New Jersey. FreshDirect has 3,000 employees, has 250,000 customers, and had $400 million in sales in 2012.
I am done with Fresh Direct, over the years I have put up with their sporadic service but his is the last straw. I am a bartending staffing service and I have used Fresh Direct for a couple of years now with up and down results. Last week I had two huge clients with over $1000 orders on the same day. One was fine but the other was mysteriously canceled without my knowledge and obviously the client was not pleased. I managed to save my clients event by using venmo to have my bartender purchase product and running from the other event to try to help/ The client asked me to refund the $1300 they paid me and Fresh Direct has only offered me a $500 credit and 15% off my next order! I have spent about $7000 in the last year with them! STAY AWAY FROM FRESH DIRECT! THEY ARE DRUNK WITH POWER! SO ARROGANT!
Placed an order on Friday. Delivery scheduled for Sun 8-10. Three hours after 10, nothing. First told it would be 15 minutes after schedule time, then told that no way to know when. No call no email, nothing.
I had ordered for 6-8am morning delivery.
Well, the delivery didn’t show up, I had a get together planned, my cook was there at 7 am , she went back without any job done cause she had nothing to cook with.
the get together was spoiled due to all this.
I made several calls to their customer service , every time they kept telling me : THEY DON”T KNOW ” where my order is.
Their supervisor was supposed to call me but he didn’t bother to and on the 4th call , the customer support person hung up on me saying HE DOESN”T KNOW, seems like its their fav moto.
I am switching to another grocery delivery services
I want to say your EBT Program is very misleading and your customer service is no help with explaining about the program. I will no longer shop with your company.
I am told that I should take out a “patent” on my rice. It’s extremely popular and I know it will sell. I think FreshDirect can make a lot of money with this rice. Can I bring you a sample and maybe we can talk business?
thanks for your time.