Foot Locker has its roots in the 1963 purchase of the Kinney Shoe Corporation by F.L. Woolworth Company. Under Woolworth’s direction, Kinney branched out into specialty stores Stylco in 1967, Susie Casuals in 1968, and Foot Locker in 1974.
Foot Locker was the most successful of the ventures and by the 1990’s Foot Locker was responsible for 70% of Kinney Shoe Corp’s sales.
The Woolworth Corporation, parent company of Kinney Shoe Corp., changed its name to Venator Group in 1998. The same year Venator Group announced the closing of all Kinney Shoe Corp stores except the high-performing Foot Locker stores.
In 2001 Venator Group changed its name to Foot Locker, Inc., reflecting the company’s top performing brand.
Today Foot Locker operates 3,335 stores under the names Foot Locker, Lady Foot Locker, Kids Foot Locker, Champs Sports, Footaction, and CCS in the United States, Canada, Europe, Australia, and New Zealand. The company also franchises stores in the Middle East and the Republic of Korea. Foot Locker has 44,000 employees worldwide and had $5.62 billion in revenue in 2012.
Foot Locker, Inc.Foot Locker has its roots in the 1963 purchase of the Kinney Shoe Corporation by F.L. Woolworth Company. Under Woolworth’s direction, Kinney branched out into specialty stores Stylco in 1967, Susie Casuals in 1968, and Foot Locker in 1974.
Foot Locker was the most successful of the ventures and by the 1990’s Foot Locker was responsible for 70% of Kinney Shoe Corp’s sales.
The Woolworth Corporation, parent company of Kinney Shoe Corp., changed its name to Venator Group in 1998. The same year Venator Group announced the closing of all Kinney Shoe Corp stores except the high-performing Foot Locker stores.
History
In 2001 Venator Group changed its name to Foot Locker, Inc., reflecting the company’s top performing brand.
Today Foot Locker operates 3,335 stores under the names Foot Locker, Lady Foot Locker, Kids Foot Locker, Champs Sports, Footaction, and CCS in the United States, Canada, Europe, Australia, and New Zealand. The company also franchises stores in the Middle East and the Republic of Korea. Foot Locker has 44,000 employees worldwide and had $5.62 billion in revenue in 2012.
I will keep this short and to the point. Ordered a pair of sneaker on July 31st, the delivery was screwed up I had to cancel the order because of how long the process to get a new pair of sneakers were taking. I just got reimbursed 42 days later. This company is in the dark ages. On top of that, the customer service manager promised to email a 25% off for my next order. Called corporate office and shared to them how frustrating this process has been. The corporate manager responded that she sees that they send me a coupon. I assured her that I never received the coupon and made it clear that this call was more for the company and less about me because I will never order from them again.
Today (5/21/2019) I went into the Foot Locker store located in the Florida Mall in Orlando, Florida. I was interested in purchasing solid white mens Reeboks and found two pair in this store. I asked your Sales Associate (Frank) if he had either pair of the Reebok’s in a size 7 or 7 1/2. Frank stated, “you can’t have them! They are men’s tennis shoes!” I again asked Frank if he had either or both pair in a size 7 or 7 1/2. He advised he did have them and I advised Frank that I would like to try both pair on. He again exclaimed, “You cant have these they are men’s tennis shoes!” There were several other customers in your store at this time and Frank was so loud that the other customers were staring. I was embarrassed and humiliated by this Sales Associates loudness and rudeness. I was clearly being discriminated against as a female wanting to purchase men’s Reebok’s. Frank was so loud that another associate attempted to help us (Michael). I was so embarrassed that I chose to walk out of your store. According to the Foot Locker promise, “my satisfaction is your concern”. The behavior of this Foot Locker employee clearly falls short of what has been promised by Foot Locker. The experience of being exposed to this bias and discriminatory behavior is unacceptable. It is important to foster an inclusive and welcoming atmosphere. This is NOT the way I was treated in your store.
On 12 December 2018 I ordered:
Nike Air Max 97 Premium Mens Shoes Size 6.5 SKU: 314213483804075 in black-white-varsity red for my son for Christmas. To explain we are not a wealthy family, far from it. I am a single parent, I work full time and in the evening too. My son really loved these trainers and so we agreed that this would be his only present for Christmas as they are very dear and I have two sons to buy for.
The order was delivered to my place of work and I did not open the box as the order summary sheet was correct.
On Christmas day my son opened his gift to find that the shoes weren’t the ones that he chose, or that I ordered. My son, to his credit has been very understanding although he was visibly disappointed. I assured him that it would be sorted.
I called Footlocker on Boxing day and spoke to Luigi whom informed me that I had to arrange for UPS to collect the shoes and await a refund and then I could order some more. I explained to Luigi that I did not feel it was fair to expect me to arrange UPS, wait in for collection, wait for a refund and then re-order and also said how could he guarantee that this wouldn’t happen again. Luigi then said I could take them back to my local store some 24 miles away! 48 mile round trip, petrol, parking and that’s without traffic! I could also get 10% off my next pair of trainers – which wouldn’t even cover the mileage! I explained to Luigi that ordinarily if the problem with the order had been my fault, I could appreciate this returns policy but the order was not my fault in anyway whatsoever. I asked to speak with a supervisor and he said everyone was on holiday. I asked him to escalate the matter and have someone contact me. No one has contacted me.
I then called Footlocker again on 27th December 2018, went through the whole process again and asked if the matter had been escalated, I was told “I don’t know”, I asked that the matter be escalated again and still no one has called or emailed me.
Continued…
-2-
On 28 December 2018 I tweeted Footlocker and messaged via Twitter but have heard nothing. I have Tweeted and messaged several times without reply.
I have Facebook messaged and still no reply.
I have emailed service@ footlocker.com as per Google but this bounced back. I have emailed, several times, questions_en@ footlocker.eu and received several ticket numbers and emails confirming receipt and promising to get back to me and guess what… nothing.
I wondered whether anyone else has experienced a complete lack of customer care from Footlocker and so looked on line and it is an absolute disgrace. There is no customer care, customers are being ignored. It appears that once Footlocker has a customer’s money that is all they care about. I assure you customer care ensures customers come back. A firm’s reputation is very important especially in these times of Social Media, not that Footlocker seem to care about this.
It has now been 11 days of continual messaging to have received no replies. I have spent hours trying to get this matter resolved and nothing.
I am sure you can appreciate my complete frustration at the way I have been treated. I have bought many shoes over the years for my sons from Footlocker, although from Guildford branch (now sadly closed). My son STILL hasn’t got his Christmas present. It is a farce and shame on you!
I shall not give up my complaint. Rest assured that I will do everything I can to get this matter resolved to my satisfaction.
Just to reiterate I appreciate mistakes happen but companies should, if it is THEIR error, sort the problem out, without making the customer run here there and everywhere. I was upset now I am beyond furious.
I would appreciate someone, somewhere getting back to me, otherwise I will be taking this matter to trading standards, CAB and even, if absolutely necessary a solicitor.
Sunday September 16th my husband stopped by Kids Foot Locker in Bloomington, MN at the Mall of America to find a certain shoe our daughter wanted to match an outfit she was going to wear.
When her Dad arrived home, she discovered the shoes had black in them and they did not match her outfit, she needed either the all red Huarache or the Huarache in red and white which they did not have, therefore she would not wear them. I told her to wear a different outfit and we could go exchange them when we had time.
Monday September 24th, my daughter and I drove to the Kids Foot Locker in Brooklyn Center, MN to make the switch. When we walked in (now that I think about it, we were not even greeted) I exclaimed out loud that I needed to make a switch, while looking at 1 staff member whom then came over. We told him we needed either the all red or red and white Huaraches and while we’re at it I would really like my daughters foot measured so we were not buying shoes right away again.
We found out she probably needed a 7 or a 7 1/2 but they did not have either in stock and if we were to need a 7 ½, we would then have to go to an adult Foot Locker. So, the staff member suggested we should just get the black ones instead. (I was noticing him and the other staff member kept looking at each other and I had told him earlier (just saying out loud) she already had the black Huaraches). I said “well, we will have to just return them and go to the adult Foot locker then.”
That point is when the other staff member came over, took the shoes out of the box and said, “These have been worn.” I told him, “no, they were not able to be worn, they are the wrong color and the wrong size.” He said, “Well… since you wore these, I will not return them.” I replied once again, “these shoes were never worn, like I just said.” The staff then told me he was the manager and he was not going to return these shoes. I said “are you kidding me?” He said “no, we can’t return any shoes that have been worn.” I said, “I’m not sure if you need to make your quota for the day or what, but this is not the case, our daughter has many shoes, these shoes have not been worn and this should not be my problem,” by this time, everyone in the store is watching what was going on and I knew I was being discriminated against due to my race and class. I was humiliated, denied service, lied to, so he was pretty much making a joke of it, I was in shock. The shoes were brand new and I had the receipt from one week earlier. I stormed out of there and called the mall of America to let them know what I just went through and that I was on my way up there, he said ok.
My husband then made a call to Brooklyn Center Foot Locker and asked for the manager’s name, he said Marcus.
When I walked in to Kids Foot Locker at the Mall of America, I was greeted with kind faces (while my blood pressure is still high) the associates looked over both shoes and said, “Clearly these have not been worn.” I said, “Omg, thank you so much for seeing the truth and helping me, they had no idea what I just went through.” The 2 staff members said they have had a few employees go back and forth from them 2 stores but he doesn’t know who is there because the manager is a woman but they have different levels of managers. The staff said, “he (BC store mgr.) should have returned these shoes, that it’s actually the policy, they have to return them unless they know someone has surely worn them and these shoes have not been worn” they even apologized for the other stores employee’s actions and how I was treated and talked to in front of my daughter and all the other customers. They then returned them so we were able to go to the adult Foot Locker and get the right size and right shoe.
On July 28 I purchased a pair of shoes for my grandson. After my purchasing we were escorted out of the store by the female Hispanic store manager. I never said anything out of the way to any of the staff. She literally held the door open for me and my grandson to leave. He had to rush to the open door and I had to quickly put my change in my purse because her actions insisted we leave immediately. I never had the chance to look at shoes prior to being put out. Still to this day, I have no idea what was going on with this young lady. I felt she showed a lack of respect and rudeness in a form of being passive aggressiveness toward me, why I do not know.
Visited your store at Upper Canada Mall in Newmarket, Ontario Canada on jan. 6/18. A customer was leaving the store and said there is no one in there to serve you. As we entered and looked around 2 teenagers came out of the back room looked directly at my wife and I walked to the cash and starting talking and joking around. No contact was ever made, we walked out and went to national sports and spent our money.
To Whom It May Concern: January 3, 2018
I am writing this letter to inform you about what is going on inside your stores. On December 30, 2017 I recently purchased a pair of girls Nike shoes for $59.99. I purchased these shoes in the Kids Footlocker in the Deptford Mall located at 1750 Deptford Center Rd.,Deptford, New Jersey – NJ 08096. The store associates were all sitting around talking with each other and didn’t bother to ask if I need help but that is the least of my complaints. When I went to the register the man’s name was George, he was not too friendly and my whole experience was terrible. I swiped my Visa debit card to purchase the shoes for $59.99 and the transaction was not complete from what George told me, due to “system error.” He then asked to see my card and swipe from his register. I gave George my card and he told me he had to call my back to authorize the transaction. After he got off the phone with the bank, he told me my transaction could not be complete and I must pay him cash. I then checked my mobile app for my bank(TD bank) and seen that he processed the $59.99 twice on my account. I then asked him why he needs cash if the amount came out twice of my account and why was I charged twice. He had no response and I asked to speak with a manger but he told me no manager was available.
George then stated my money will be refunded and it is only a hold on my account. I asked him to print a receipt showing I will be refunded and he stated it should be on the receipt that I will get my money back and walked away. Nowhere on my receipt did it say I will receive my money back. I then called my bank and they told me the money was taken out twice in two separate transactions and they do not see a refund on my account and suggested I dispute the case. I am currently disputing this case with my bank but the wait time is anywhere from 5-10 business days.
Today, January 3, 2018, I called Kids Footlocker customer service number to see if there is any updates on my account or what is going on with my refund. The representative told me only one transaction went through and they “didn’t know” why I was charged twice and it was my banks fault, not your company. I began explaining what happened and the representative told me I will be refunded by January 16, 2018 after he just told me he “didn’t know” why I was charged twice. I called my bank back and explained what your company stated and my bank stated again, there was two separate transactions and both are already on my bank statement and there is no refund being processed. The dispute with my bank can take several days and my bank suggested I submit a fraud claim to your company.
I find it very ridiculous that I am going through this due to one of your associates. I should not have to wait until January 16th to receive my money, that’s if I even do. This is not my fault nor my banks fault but is Foot Locker’s fault. I don’t know if the store associate George was trying to scam me or what is going on but something needs to be done. He would had took my money if I gave it to him after both transactions went through. There is lack of management in the store and the whole process with having to go back and forth with my bank and the customer service number is an inconvenience. I really hope something is to be done about this awful experience.
Sincerely,
Alyssa Headley
Im trying to report one of the managers at one of the stores stealing sneakers and selling them with her boyfriend to people for cash. I’ve tried calling but i get no response. Im trying to help them get rid of these criminals but im getting no help!!!
My son was told he was being hired by Footlocker in Colerain, Ohio; Northgate Mall. The manager’s name is David. He was supposed to start on Father’s Day, and the night before David said he wasn’t feeling well, and asked my son to come in the following weekend. So my son goes in the following Sunday, and sits for two hours. He tried calling and texting David, and he never answered. When I asked David what happened, he tried to say my son never showed up, and wouldn’t answer his phone. We have the call log showing it was my son calling him.
David tried to get my son to submit another application, because now he couldn’t find it. We did, and waited a few days. David will no longer answer his phone. My son received benefit information in the mail that a new employee would receive. My son quit his other job to go to work here. I cannot believe Foot Locker would employ such an unprofessional person as a manager. My son did everything he was told, and has now been without a job for a month. I demand something be done about this.
I feel like I’ve been robbed at gun point. Our family does ALOT of business with Footlocker in store and online. On 6-10-2017 I ordered 3 pair of children’s shoes. Only 2 pair showed up. After going back and forth for 3 straight days with customer service reps who didn’t care about the issue, I finally got a nice young lady on the phone who decided to do her job. She called the store and the item was forgotten about. The store informed her they were shipping it out that day and it would arrive the following week by Wednesday at the latest. Angela informed us if we do not received the shoes by Wednesday to call back. Wednesday came and still no shoes. We called back as she informed us to and after being hung up on several times we finally got a “supervisor” by the name of Christopher employer number 4066. He was extremely rude and said the post office contacted him directly and the shoes were “lost”. I asked if he could send a copy of the email or give us the postal service information so we may find out for ourselves. He refused of course. He said you can take it or leave it, but your only options are a refund or spending more money and reordering. We asked if the store could resend what we already paid for? He said no he wouldn’t ask them to send another order unless we reorder. We informed that they already had the money and we never received the shoes. He said we couldn’t get the shoes without purchasing them again. He then said we wouldn’t get out money or the shoes and hung up. We tried to call corporate and got no answer. We run a social justice organization with over 100,000 followers and can easily boycott footlocker. We need someone to contact us asap to fix this issue.
I placed an order on 4/27 have contacted your customer service dept your claims dept on several occasions as I never received my order. No one has contacted me back I am requesting a refund. And to be contacted ASAP
To: Corporate Office
From: Concerned Parent
Subject: unfair work policies
As a parent I shop at Foot quite often,and spend a good amount of money as well,so let me get to the point ,,first of all I can never get through to your corporate office to speak to anyone so hopefully this email will make it through. A young man by the name of Mikey Duval, worked for your company for five years and worked very hard for bringing in the top sales person for almost a year, check your stats. Going forth on May 04,2017 you let him go with no real explanation, here’s the thing you have an assistant manager busting his chops ,helping another employee (another assistant manager)who was having issues counting sneaker inventory and was assisted by Mr Duval ,however who made a decision to contact a higher ranking boss to inform them of the problem,,but you had him terminated because of your off the clock policy,are you Kidding me, this young man assisted on his own time didn’t ask for a dime,because of dedication to your company. If there is such policy in place how about writing him up or anyone in that case. Five long hours on his feet working long hours ,barely having time with his family. I will never spend another dime in your store,since your corporation treat the employees unfairly. I on the other hand will refer or recommend anyone else to shop at Foot locker. I pushed this young man to work hard and make something of himself ,he was looking forward to running his own store,,thanks for the let down and disappointment.
I am irate and frustrated with my order being cancelled because it did not meet some verification of some sort. I placed an order and paid with $100 GC and the remaining bal of $4 and change with my debit card. I immediately got a text stating the $4 had come out of my account. Then hours later I get an email from Foot Locker that my order has been cancelled!!! I work at a bank and deal with fraud all the time and if there is a suspicious item being charged we verify by calling the customer asking a security questions and confirming the item going through, but I can’t believe that I can’t get a simple call to verify $4 fricken dollars!!! I understand that there are steps in place to prevent fraud but not giving a courtesy call for a measly $4 purchase before cancelling and inconveniencing the customer is just ridiculous and bad service. I then call when I find out my order was cancelled and the gentlemen I talked too which was very pleasant told me that my credit would have to go through overnight processing to be available and reorder my items. He told me to call the next day and that they could help me place my order over the phone. I call 1st thing in the morning and the person I talked to which was not as pleasant as the person the night before tells me “sorry, but its not available yet and don’t know when it will, maybe sometime today” that really set me off due one person telling me something and someone telling me something else and stating “that’s just the way the system is set up” and nothing they can do about it!! After asking 2-3 times to talk to a manager. I talk to manager only to apologize and tell me the same thing, but at least having some customer service and coming up with something and trying to help out the situation by suggesting to monitor my account to see when the credit is available and giving me a call. I have ordered numerous and numerous items through online and have never experienced this situation like I have with Foot Locker. Having to reorder and waiting even longer for my items, is preposterous!!
On Saturday 4/15/2017 we went into the foot locker in atlas mall in queens store number 07234. My son was buying a jacket on the rack it said 49.99 and when I question an employee about the price he said yes it 49.99. My son went and purchased the jacket when the asst. store manager Andy Collado rang him up. As we were leaving my son said to me i paid 70 dollars for the jacket I told why if the rack said 49.99 and the employee also said it was 49.99. So we went back into the cashier which was your asst manager I told him you over charged us for the jacket. I showed him the rack where there was another jacket. He got rides and said do you want a refunded and people’s place thing wrong all the time I told him it can’t be it the same jacket in the rack that said clearly 49.99. Please refunded my son the money he over payed and teach your team people skills
Dear Mr. Hicks,
I understand you are the CEO of Foot Locker and I have left a telephone message on an automated response system at the Executive Office. Sir, why is customer service outsourced if it is incompetent? Why are people with solvent credit histories slammed with rejection after rejection of an order that was based on credible, honest information so that this person could order a pair of sneakers for my grandson? Is it a possibility, I ponder, if it’s enough to have credentials, credit, integrity to pass through an inanimate credit analytical mechanism. Does Foot Locker put people in charge of the process and make these decisions? Do you care about public relations? Based on my conversation with your “outsourced” customer service, the error (misspelling of my name) was considered a reason for the first rejection. So, as that agent was precluded for reinstating that order, I had to deal with the automated order system again, and received, at first, an ACCEPTANCE OF ORDER. Then, another cancellation. Why is my order again cancelled? I want a rational thinking human being with healthy brain power to explain to me why this is just kay! It is not okay. I ask that the order #W36222832 be checked for whatever issues your “analyst” found to reject the order. Then I would like to be called on my telephone number (631-470-2832XXXXX), spoken to in a process of human communication and resolve the issue. There should be NO ISSUE. I want this order re-instated, please. I look forward to speaking with you and resolving whatever the difficulty is. Thank you. Sincerely, Kathlyn Ho
This Lady is nuts! Seriously off of her cracker!
I am not understanding how FootLocker make sooooooo much money but cant even hire a few people to answer the damn phone. As a former employee speaking this company is stressful and by far the worst. I been calling Footlocker human resources for weeks and still got no answer. Where is my w2 ? I worked long and hard and dealt with a lot of bullXXXXX from these cutthroat ass managers for my money ! Its to the point where calmness is out the window for me . why leave contact information if you guys cant or wont answer the line thats f-ing ridiculous .
Today alone, I have called the corporate office over 15 times trying to speak with a live person. I cannot believe how chaotic their telephone support system is set up. It constantly loops back to the main menu no matter what prompt you press and the prompts duplicate more than one department. It is frustrating. Finally, I found email address for Investor Relations, Media Relations and Foundation/Donations and sent each of them an email asking that someone contact me. This is no way for a company to conduct business. I am shocked that I cannot contact anyone.
The Kids Footlocker in Chattanooga store manger has the worst attitude. I will not shop there anymore.
I have received the worst customer service from the online chat today than with any other company. I got online as soon as the sale for the new Yeezy shoes went online this morning hoping to get my husband a pair. This is the first time we have been back in the states due to our military commitment and we could actually be online at the time of the release. I get online wait in question for 10 minutes or so then it takes about 40 minutes to get the shoes in my cart then the site crashes but it says not to refresh so I could check out. I go to check out 10 minutes later and the shoes are not in my cart. I contact customer service through the online chat and am told to keep refreshing and there were a few pairs left. Then I’m told nope sorry they’re sold out but try to keep refreshing. I send an email to customer service after giving up and am told “sorry they’re sold out, but if there’s anything else I can do for you”. No what kind of answer is that all I wanted was one pair of shoes and an explanation why they disappeared out of my cart not a response like that. Who trains your customer support staff?
I served my country in the Army Reserves and got an honorable discharge, in June 18, 1982 , I took my dog tags my DD 214 and DD215 , and my Driver’s License for a picture ID. The Military made a mistake on my birth year I was born in 1952 and they had me born in 1962, I joined at 30yrs of age, and I suppose the recruiters were use to signing up 20 yr. olds instead of 30 yr. olds. but any way I got the birth date updated with the official DD 215. Foot locker denied me a 20% Disscount in EastRidge Mall in Gastonia, North Carolina. store #07752 Cashier’s name Reginald & Christian they wanted me to show a Military ID that you have to pay a monthly fee for, . I found this out after I went to the nearest local Army Recruiter, “SGT WEST” he advised me not to buy the card that it had nothing to do with the Military or The Government, and the original Military ID is only carried by people still in the service or by retirees of the Military. I bought my Grandson a pair of Kobie XI’s , and they still refused to give the 20% discount, after showing all this proof of me being an Army Reservist Veteran.
Back in Febuary of this yr. 2016 I bought my own self a pair of Labron’s . at a Footlocker Store in The WestGate Mall in Spartanburg, South Carolina store number 07645 and I was only required to show my DD 214 and a picture Id matching the DD214 and The DD215 showing that the military error had been stamped for approval.
I have been a loyal customer of FootLocker for a long time , but if you are going to require me to buy a fictitious ID from a source that is not affiilated with the USA Military , I will have your business and ” investigated by The Pentagon.
Sincerely ,
Sidney Ray Tuggle, Jr.
My son went to Footlocker and purchase a gift card to use online.He ordered the fila96 outdoor boots size 10.5.It went though gave an order number. Couple days later was sent an email saying the order was cancelled.Spoke to a c.s rep and was told an order for an egift card and should be sent to my email,in 24 to 48 hours which I did not recieve.Called and spoke to another c.s.rep she said to give another day I told her that this is the second time I had a problem when ordering online,my son did not want any other shoe or product but those particular boots. I asked her was there a way we could secure the boots,she said she would see what she could do. She call the store in Lousiana spoke to a manager that told her that they had 4 pair in a different size then he had originally ordered. She told me that when we place the order, to call back in so they could reroute the order to that store in Lousiana.Now, I was hung up on twice and told way too many things. I was told that I had to tell them which was the closet store that the Lousiana store would have to ship it to a store in Columbus,Ohio enough is enough.I spoke to and manager customer service department name David he was rude and nasty!!!! I spoke to him 11/11/16 roughly about about 11 30 to 12 noon..checked my email 11/11/16 9 30 am and still had not recieved it.I called again spoke to another c.s.rep and I told him I would not be ending the call until I had my egift card which was 11/11/16 9 30 am.So,He did call over to the area that deal with that.Which I was provided with the number and code.My son was upset that he pretty much said he did not want to order the boots no more.I said you can’t just leave it like that cause you will not get your money back he said he did not care anymore.I told him you will not let $100.00 go to waste.Bottomline, I need from yall to make sure that my son boots to be rerouted to Lousiana so he can have a better chance to get the order filled and these c.s rep need to be retrained and learn the ropes of the job and information to make sure this does not happen again.I read alot of the complaints from customers,which does not look good for you sooner or later people are going to not be shopping from yall and take their business elsewhere.I am afraid to do business with footlocker!!!!
I have applied for summer internship 2017, at Footlocker.inc, NY. I git a mail to fill a survey but due to some college reasons i was not able to fill it. Can you provide me a respective contact or email where i can contact your team? Please guide me further
I purchase a adidas jacket it was delivered at the store. When I got to the store they gave me the run around and said the jacket was not there. Mind you someone signed for it. I call the 1-800 number now they are saying it is a investigation and I have to wait until Mon. I just want my money back. I have being a long time customer. I will shop at footlocker online but I will never get anything ship at Northern Lights store in Columbus,Ohio.
Back in March I bought some shoe cleaner from you Greenwood, IN store and it ruined my shoes. I went through the correct process and believe I spoke with Doug the district manager after telling him what had happened I was promised $110 in gift cards to compensate me for my shoes being ruined. I received those gifts cards the end of March 2016 and I went to use them on an online order last night and they are only for $30 not $110. I’m very dissatisfied that I’m now having to have to go through this whole thing again. I would like the district manager for the greenwood Indiana store to please contact me to resolve this issue please
On July 27, 2016 I ordered my son a pair of Shoes, bookbag, and socks the money was taking out mt acct The same day as i was checking my order it keep saying been processed so i called ups they said they received the sticker but have not received the merchandise from footlocker i called footlocker and they said they see where it was shipped from the main warehouse but they can’t tell where to after that give it to Friday i didn’t receive it but i receive a email saying that they investigating the situation so i called to Aug 5,2016 to get my refund because now i don’t want the order and they tell him they found out the problem it will be here tues never got an apology or nothing just not professional i have ordered from footlocker plenty of times but i don’t think I will anymore
Good evening, I visited the Foot Locker at Military Circle, Norfolk, Va.. I came from Hampton to purchase the Charlotte 10’s for $190.00 plus tax. I walked around the store for at least 15 minutes. For about the first 12 minutes no one said a thing to me and I walked to different sections of the store. The one person that did speak to me, just spoke as he was walking by. He didn’t ask if I wanted any help but he was helping someone. The store was not busy and the workers were conversing with each other. There were two at the cash register and at least four on the floor. This happened Saturday, July 2nd. I went in the store around 1230 pm. This is poor customer service and turns customers away. Word of mouth gets around and could be bad for business. I took my business to another store to get the shoes. I am bringing this to your attention because this was a big inconvenience to me and so you can address the situation to get your store in good standings. Compensation would be nice and better customer service would be appropriate. Thank you for listening. GOD BLESS YOU.
I purchased a pair of foamposites The yellow and black ones had them shipped to the store the box looked like a car ran over it and the sneakers weren’t factory laced for paying this much money for a product I understand things are not perfect.But paying this much money for a product it should be close to it I am very dissatisfied .
So not happy with footlocker
I recently went to the mall to kill some time with my family before we went out to dinner. While in the mall we ended up going into the foot locker because I saw some jordan shoes on display. The shoes that I was looking at they didn’t have in my size but I did want them bad enough to buy them A half size too small, impulse buy. I got them home and really had the time to try them on, and they were just too small. I tried the very next day to return them to A store and they told me I had to wait three days. I said that the return policy doesn’t state anywhere that you have to keep the shoes at the least three days. They said that it was A new policy. I asked where is this policy stated for me the customer to see. No answer. I went three days later to return them to another store and was told I had to wait one more day, the day of purchase doesn’t count towards the three days. I will never spend my hard earned money in foot locker, east bay, champs, or foot action. I purchased these shoes on saturday, and it is now tuesday and I am still being told to come back tomorrow. I will only shop finish line from now on. I have gotten absolutely no help from footlocker at all. They will sale you some shoes for $160 but once you buy them thats the end of there so called help. I love shoes but me and my family will never give foot locker another dime.
I went Easton, Moreland & Old Welsh Roads, Willow Grove, PA to purchase a pair of Air Max sneakers. The sales person got the sneakers (which I tried on and they fix), and put the sneakers on the cashier counter, the cashier asked the salesperson “what is this?” The salesperson responded to her, (the cashier), “a sale.” The cashier responded “I’m not ringing that up” and pretended to be counting money in her draw. I will never go to another Foot Locker.
I am a National Guard soldier for 13.5 years. I am a war veteran. I am a title 32 soldier and put on my uniform everyday, just like every other military personnel. I am entitled to all of the same benefits as they are. I always buy from foot locker but will never step foot in any of your stores again. Every establishment that uses sheerid recognizes veterans, national guard, and reserves except for you. In the war Operation Iraqi Freedom there have been around 2,800 hostile deaths of active duty personnel. 1998 are army, 47 Navy, 726 Marines, 29 Air Force, 0 Coast Guard. There were 681 National Guard and Reserves hostile deaths in OIF. We have the 3rd highest. It is just sad you do not recognize ALL military that sacrifice. I would rather buy shoes at double the price then EVER buy a shoe at any of your stores again. And as a soldier I do not expect a discount. And if you had no military discount I would still continue to buy from your store. It is just the slap in the face saying that the National Guard and reservists don’t sacrifice but active duty does. You can see from the #’s above that is false. Finish Line offers 20% with your military ID.
To whom to be concerned,
I’d like to make a complaint about the early “private” pre-sale I observed for the Adidas NMD “Triple White” available at House of Hoops (Store# 99184, 247 Yonge Street, Toronto, Canada) on Mar 25th, 2016. I have photos taken (see attached files) to show this incident was taking place. The sales were taking place along with the release of Kobe 2 Black Mamba this morning. I believe the store should have the sales records of these items.
I think this is ridiculously unacceptable and unfair for customers who are lining up for the release on Mar 26th, 2016, while the store employees allow such practice happened this morning on Mar 25th, 2016.
Please seriously look into this matter as I see unfair treatments at this store is getting worse, especially for big exciting new shoe releases.
On Wednesday March 16, 2016 I visited Kids Foot Locker online and had an absolutely AWFUL experience. I’m a regular customer to the local Kids Foot Lockers in my area but I’m new to ordering from this company online.I decided to order online because I seen that there was an 20% off discount when you spend ninety dollars which was going to be very useful for me. I selected the multiple items I wanted to purchase and continued to the next steps which is the billing and payment method. I currently don’t have a credit card so I asked my big sister can she purchase my items for me she agreed. So I went ahead and filled out my purchase shipment destination and while I was doing so, I clicked next and my shipping address couldn’t be found I guess because I stay in a country areas down a long dirt road. So I also included a dash and my mother postal box where I live and it went through. So I let my sister fill out her payment method and card information and she said it was successfully purchased. And I told her how my home address wouldn’t go through at first and showed her where l seen that on the website page,it says if you have put multiple addresses to call a 1800 number. And if I didn’t contact the 1800 number my purchase would be shipped to the address I provided. Which I called just so they would know I wanted it mailed to the home address ,but it couldn’t find my home address so I had no other choice but to include my postal box beside with it. After a 45 minute wait I talked to a representative and gave him my order number and he asked was it okay if he had placed me on hold and send me over to another representative, and I said sure that would be okay. Then I had a 20 minute wait and when she answered I told her how I placed an order online a few minutes ago ,and that I had to put multiple addresses. So once again I was transferred to another representative, it was getting a bit overwhelming to be transferred over so many times just to tell them I wanted it ship to the home address not the postal but it couldn’t find my home address. About 30 minutes later this lady answered I really wish I could remember her name, she was very impolite and unprofessional. She asked for my customer number and order number and placed me on hold. Then I told her about my problem with the mailing address not being found and having to put my postal also. She then asked for the credit card numbers my sister was a bit concerned of why she will be needed her card numbers again, when the shoes had already been purchased and paid for and she didn’t want to be charged again for them. My sister wanted me to hang up and call back so that I would have a different representative cause the lady was so rude. But then we didn’t want to have to go through all the inconvenient waiting again. The lady asked my sister for her birth date age and where she bank at. Then she asked why is the purchase being shipped to a different address than the credit card. We told her that it’s my sister card but their my items so they will be shipped to where my mom and I stay. She was like we can’t do that it has to be shipped to where the credit card address goes, which is crazy how can that be when people send gift to people all the time that they purchase with they card. She made us feel as if we were being interrogated. We once again told her we were calling because my home address wasn’t found and she goes on and rudely say in a snappy tone I don’t need to talk to you anymore I need to talk to your sister which the phone was on speaker and she was speaking to both of us, me because I was resolving my shipping address and my sister because she’s the card holder. She then put us on hold for several minutes then say your order is cancelled you don’t meet our requirements. I was confused and asked why we didn’t meet the requirements she never said why she just said you will have to use paypal or western union to purchase from us. I then asked her so when will I receive the cash back she said once again snappy “thats up to the bank if you get your money back”. Which I better receive my money back considering I will not be receiving the merchandise that I purchased from the company that the lady cancelled out of spite. I am completely disgusted with how badly and poorly I was treated as a customer.
March 15, 2016*
Does anyone know how to get o ahold of someone from footlocker company?? I have called every number that’s on the website and headquarters and have been getting voicemails and left on hold for over 20 minutes ! This is crazy !
On Wednesday January 20th 2016 I visited my local foot locker store in Waterloo Iowa to do a return. On this date the 30 days will been up to return anything. It was two sales associate on the floor and Kisha is the person who helped me. She asked me did I pay cash. I replied no with my card. Nothing wrong with the item tags still on the merchandise. Kisha told she can the transaction but on her end it will come back as negative balance because the store only made $24.99 or $24.95 that day and I told her what does that have to do with me I have a return. She told me she’s not doing and I told her she has no choice if I didn’t return it on the 20th of January I’ll be stuck with an item I don’t want. She steady being rude and disrespectful. We started arguing in the store after Kisha told me No she won’t return my items then she decided to call her manager Ashley Day. I don’t know what Ashley Day said but the sale associate asked me if I can return to the store on January 21st 2016. I replied No I have to work . The sale associate went ahead and did the return but for 1. You never argue with a customer NEVER and for two as a customer I shouldn’t know that the store only made 24.99 in sales She stated to much of the company’s business and she told me ” you didn’t buy it here and my reply was it don’t matter I can return it at any Foot Locker location. I asked the sale associate Kisha her name and she told me ” he know me” I guess she was referring to management like she wasn’t worried. So I don’t want to talk to nobody but higher management to address this matter. I WILL NOT LET THIS GO UNTIL I KNOW IT’S BEEN ADDRESSED.
I never shop at foot lockers and when I do this is how you treat people. I’m highly unhappy about the situation. Hopefully I hear the Comany soon.
I brought my 2 year old daughter a pair of shoes from foot locker in Sharpstown mall in Houston, Tx for Christmas. Whe
When we finally opened them on Christmas the shoes did not fit. They didn’t come across the top of her foot. So I went to exchange them for a bigger size at the same location. And some little ghetto hoodrat named lacoria or lacola laughed and told me it wasn’t her problem because the shoes were dirty. With that being said I didn’t slap the XXXXX out of her for her terrible customer service because I had my 7 year old child with me. But if this is the type of customer service and product ill receive from foot locker then ill never shop here again.
Does it do any good to complain? Or is it really who is doing the complaining!?
spoke with missy customer service her ext or employee id she gave me was 5100 she wasn’t sure which one it was. she told me I have to wait for an investigation in order to get resolution because ups delivered my item and has a signature of a person I do not know. she refused to help and then hung up on me after I told her i wasn’t getting help so im not getting of the phone she said she would be disconnecting the call. the person before her said I have to purchase the order again if I don’t want to wait the 10 days. why should i have to give you more of my money when I haven’t received the first item in the first place all because they allowed a package to be accepted and approved by some random person.So now my son doesn’t have his shoes for soccer practice!!! never again will I shop here and I will make sure all of my social media accounts are aware of my encounter with you as well!!!
Will never shop at footlocker again. Don’t care if I have to wear fig leaves on my feet. Purchased 2 pair of Jordans at store #07819 in West Towne Mall, for my teenager to wear for basketball. Went to return 1 pair that I paid cash for. And the clerk said, that they didn’t have the money to give me. Remember: this is FOOTLOCKER! my money not given
I ordered a pair of racing spikes for cross country, and after waiting my shoes were delivered in a mens box but the womens color and size. Please help i have a big race this coming Thursday.
no longer a fan as well, I like footlocker however; footlocker has their employees to lie about lifetime soles, in Fayetteville Bragg blvd a cashier name Ikeyah on August 10, 2015 she made a sale with us with the lifetime soles, she inform us we could bring them back at anytime, we went back to the same store over 20 miles from my home to get replacement on September 5, 2015, was inform by sales associate at 1:50pm on arrival that we could not replace until after 3 or 4 months and it is not on receipt only word of mouth, my child likes to run and they do help I just feel sad that my daughter and I was lied to. And I say they should have replaced her soles as was stated to her and I, terrible experience that day September 5th Bragg Blvd footlocker
Horrible customer service! I ordered a pair of Jordans online and received a 8.5 and a 10.5. I called customer service and the guy that answered sounded like he was hungover. To make a long story short I ended up going to 3 different stores, rudes associates they just don’t care. One store told me I had to have a paper copy of my receipt when it was on my phone….I had to go down the street to get a copy. Then she (Valeria at Brossroads Center store in Falls Church VA) was on the phone for 20 minutes. After about 45 minutes she asked for the card to put the refund on it. I didn’t want a refund I wanted a pair of 8.5s. She then told we don’t have any. So that was over an hour wasted. We to Landmark Mall the associates told me he doesn’t take back mismatched shoes WTF?. Finally went to Ballston Commons and got a replacement pair. Foot Locker your customer service is horrible and your sales associates need to be trained. I will be calling corporate to share this horrible experience.
Ordered my daughter back to school shoes from Kids Foot Locker! Her order had to get shipped because her size 4.5 was not in the store. They sent my daughter some dirty shoes that someone wore. I called for a replacement which would take another three to five business days. These people are giving me the run around!!! Never again would I order anything else from them!
I am no longer a fan of Footlocker. We went back to school shopping at Footlocker in Ohio, spent a great deal of money, only to return to Tampa with 2 left shoes for my 11 year old son. We called to get the right shoe sent and were told 1) we don’t have the capability to overnight items to customers. Really, I thought FedEx and UPS specialize in that. Anyway, we waited a week and the shoe never arrived, we called the store back only to be told by Aaron, the manager, that they did not have the mate to my sons shoe in the store.
Apparently, this is common place for them to sell mismatched shoes to customers. Aaron said he did not have out number, so he could not call me back to tell me this and instead waited for me to call him back so he could deliver the bad news. Aaron then said he could contact a store in Tampa, have them send us the correct shoe, and we could return the “other left shoe” once we received the “right” shoe.
Well, this afternoon, my husband got a call saying “Aaron told you wrong, you need to return the mismatched shoes to them, we will give you your money back, and then we will send you the correctly mated shoes.” So , Footlocker has my money, my son has no gym shoes, and they think we are thieves that are looking for a free left shoe?????
Really Footlocker!!!!!!! Between Kids Footlocker, and the regular Footlocker store, we spent over $1200 in Footlocker that day and you think I want to have an extra left shoe? For what purpose?
We have decided that we will have a refund and take our business elsewhere. How dare you treat a cash paying customer this way when your sales associate failed to check the shoes at the register to ensure that they were both the same size, and that there was a left and a right shoe in the box.
WE DROVE 14.5 hours to Ohio, to drop our daughter off at University and go school shopping, and this is what we get from Footlocker. Thank you for absolutely nothing, your customer service and lack of attention have angered me to the point of no return. I will be contacting corporate to make them aware of this debacle in hopes that it does not happen to another customer.
I had got a pair of Jordan’s that are now sold out I got them as a gift when I opened the sneakers there are two different sizes in the box I spend a lot of money on sneakers and they are not cheap when I went to footlocker they did nothing to help me so now I’m stuck with two different size shoes that is wrong I do not want to return them I just want the right size Footlocker did nothing to help I will never give them my money ever again and the people they have working in the store are rude and useless
On 7-18-15, I purchase a pair of PSTG HI WT/WT 4113927904095 (Nike Hi Tops) for $84.00 (Including tax). Shortly thereafter, they went on sale for $59.99. I had until yesterday misplaced my receipt so I could not get a credit for the difference. Well I found my receipt and went back to the store in Southwest Plaza, Littleton, Colorado to request a credit for the difference. Aslee the salesperson said that in order to refund the difference that I would need them in the original box. I informed her that I did not want to return them that I just wanted the difference credited back to my credit card. She called her manager, Shawn on his cell and ask what to do. He refused to help based on the fact that I did not have the shoe box that they came in even though I made it clear that I wanted to keep the shoes and not return them. Using that as an excuse to not refund the difference, which was the right thing to do. I even said I would take a store credit.
I have always looked at life within the letter of the law and the spirit of the law and what practice or path would be the right way to do things. In other words, treat people like I would want to be treated. Unfortunately from the customer relation comments that I have read about Foot Locker and its Billion dollar global business and the experience that I witnessed, I have to say that the profit you made on me versus the lost of future business, was it worth it? I cannot after all these years, support your company or ever be your customer again! Enjoy the $20.00 that you valued more than losing a customer that supported your business for more than 20 years.
I WANT MY MONEY BACK
I purchased a pair of Adidas on July 22, 2015. I wore the shoes the next day and could not keep them on. I am a diabetic with nerve damage in my feet and found the shoes to be uncomfortable. In addition, I have a serious back problem. I tried taking the shoes back for either a refund or store credit but the manager was quite abrupt and told me that because I had worn them, company policy forbid him to take them back. I found my experience with the store to be unpleasant and have vowed to never shop at Foot Locker again.
i purchase size 15 shoe for my little cousin who was depending on this shoe for basketball, from footlocker in norfolk va for delivery to detroit mi and still haven’t received a call or the shoe they sent a size 9 to him then tell him it will be available for exchange in 3 to 5 day bs I’ve talked to 3 supervisors last one was lori aug 25th at 5 30 pm central time and she was so rude and act like its my fault that i haven received my shoe telling me its ready for pick up maryland who lives… there then hang up telling me to have a nice night when she still haven resolved the problem…. so un professional u should be a shame of ur self as a company and as a team horrible service all the the way up the ladder… champs and other shoe companies i will be dealing with from now on. footlocker bum ass company.
Foot locker ruined my Father’s Day gift they messed up on my online order the girl I had spoken to on the phone was rude I was hung up on and had to call all over again they literally cancelled my order and I received proof and verification of the order cancelled the girl put in capitalized letters due to error and when I was telling her on the phone it was for my Father’s Day gift to my husband she giggled what kind of idiot does that? Terrible will never use them I can’t believe a company has terrible employees! I didn’t even get my husband the shoes I have no gift for father days . Thanks footlocker!!!!
The new management at Footlocker on the unit block of South 52nd street, Philadelphia PA is very disrespecting to its employees and have made multiple long time customers choose to patron other stores along the 52nd street corridor. If something is not done. This beautifully renovated location will have been for nothing. The management sucks and don’t care who sees their behavior
Footlocker have the worst customer service I have every experience. This is nothing more than a corporation full of clowns. I put in a order online on 5/9/2015 and today is 5/19/2015 and I still have not received my $225 jordans. When I call the help line that was nothing but a joke and got the run around. I was put on hold time and time again, so finally they call the store were the shoes was coming from. These clowns sent the shoes UPS with no address, so now the shoes are lost in the UPS system. I will never shop online with footlocker as long as I live and I would advise anyone else not to shop online with footlocker. So don’t waste your time dealing with this unprofessional corporation of clowns
Tried to buy a Nike t-shirt for my 13 year old niece. She e-mailed me a link and it said it was in a store at Towne Center Mall in Kennesaw, GA. I called the store and no t-shirt. I looked on your website and called every store and even Foot Locker Kids and no-one had the t-shirt. Product #3244943. I talked to 4 of your store associates (different stores) and no-one was clear what the website said and why they did not have the t-shirt. One even admitted that your website was confusing. I could not get clear instructions on where the t-shirt was and if the stores had it or not. Website design is poor and your associates were looking also at the website with me and they were as confused as I was. This is no way to run an organization.
I had a nice experience with a sales person at a footlocker…i called them back to see when the salesperson would be there again and the person on the phone told me i was not allowed to call asking for employees! Wtf? And he was rude about it and accused me of constantly calling…he talked to me like i was the worker and he was my boss! Who does that?
Worst customer service Ive ever had to deal with. I will do my best to post any and all of my experience daily if the corporate office can’t make this right. I can’t believe it! So sad. Such a large company with horrible stories and reviews guess I shouldn’t be so surprised with my situation. I will be calling Monday in hopes that they will make right on their end! If it weren’t for my 10yr oils son and his shoes he had to have I would’ve canceled my order and went else where weeks ago.
My son has worked at a footlocker in Texas for a few months,
The management seems to be extremely pushy….
I understand business fairly well,customers should not be force fed extra products.
They are there to purchase shoes
It’s what you sell, asking them once about insoles or shoe cleaner is enough…
Quit training your employees to force the extra items or cutting there hours if they don’t push enough extra merchandise.
I’m certain there is enough mark up added to a pair of $200 plus shoe sell.
GREEDY corporate business will sink it’s self one day.
Be more concerned about the customers and not the tacking on to the sell ….
I have been in sales for many years and the relationship you build with a repeat customer is more valuable than squeezing an extra dollar out of every one that walks into your store… Will never do business with pushy salespeople at any of your stores…..
And even here on this site you are trying to force people to tweet or Facebook to get your attention….
What a poorly ran company that preys on the insecurities of today’s youth…
I agree with you completely. The Roosevelt Field store is horrible. The managers have harrased the female employees by telling them how fat they are.. The male employees can not do anything to help a customer because the managers stand around bulling them to stop flirting if the customer is a female.. If they do not do as told all of a sudden they have one day if two days of work until the managers are happy with the employee again. They hold mandatory meeting threatening the employees that if they call in they will be written up ( completely against the law) that they have to hand in their school schedules to make sure they are not lying about their availability. Again against the law.. They make them all clean up like janitors although their shifts ended. If you are asked an hour to end your shift that’s when your shift ends not when the lazy managers are done watching clean up. As a customer I hate going to Footlocker the managers stand there staring at the women like they are fresh meat. It’s disgusting to see a manager and employee being physical with eachother on the floor. Children go into this store for Gods sake have respect!! But the rest will be discussed with Corp office… Stop abusing and bullying the younger population..
Really makes me sad to read all the bad post. Yesterday was my son’s 13th bday being his only parent there isn’t much I wouldn’t do for him including letting yalls employees hustle me for an extra hundred for the new kd7 aunt pearls. The employee/manager who did it clearly was running a scam and it was clear it wasn’t his first time. It’s really sad that y’all see all these post and have nobody protecting the ccustomers. Shoes are everything to kids these day and y’alls employees exploit that to give themselves extra money which is really sad. Next time I would prefer they just steal my wallet so at least I don’t have to have them steal my money and then look at me like their doing me a favor. I spend all I can on shoes for my mini currently he has over 20 pairs from y’all in the past two yrs. After being hustled today and reading y’alls reviews we will be taking our business to champs, foot action or any where else they dont smile at you as there robbing you. Very disappointed in this whole situation. Future customers at the Arlington Texas parks mall foot locker be aware of the corrupt employees.
Just saw that y’all are also champs and foot action. Disregard me saying I would go to those stores. Idk where we will be going but it wont be a foot locker or sister company owned by y’all.
Amen
Preying on the consumers of your products will lead to collapse of a customer base to sell to
Under the comment box it says “Share your experience to get more ATTENTION.” Uh, excuse you?? Are you accusing people who post their comments here as attention whores?!! This is an example of poor customer service. Even the Headquarter’s website is snarky towards their customers. I would much rather share my unpleasant experience today at Footlocker IN PRIVATE email but however, they hide the direct email address to customer service so this will have to do.
Today I was shopping at Lady Footlocker, the one in 34th street, and this employee named Madelin at the sneaker section gave me the worse experience ever. She was so rude, so snarky, and it was very obvious that she can’t wait to get out of there. Meaning she didn’t want to help me, and she did run off because it was her break so I was left standing there.
First of all, I didn’t even ask her for help. I asked Dominique, an employee who was more attentive and smiled more but perhaps she was not very familiar with the sneakers so she had to ask Madelin. After encountering with Madelin, I don’t want to buy the sneaker from Footlocker anymore. This is a big deal to me because I loved the sneakers and she has the ability to make me not want to buy it. It’s the Nike lunarglide 6, I have been looking at it online for days, I even customized it and all I need to know is the size because my feet has been growing. Madelin gave me the size I requested, stared at me while I tried it on, then she said, “Now you know?” Um, wtf? Nasty! I gave the sneaker back to her, she said “You don’t want it right?” I said “no,” she took it back and ran off and never came back to assist me.
She never asked me how I like the shoe, does it fit, etc. She was all rude, offensive, unhelpful, unpleasant, and she gives off that negative energy. I mean, what was she implying when she said “you don’t want it right?” That I wasn’t planning to buy it in the first place and I came here to waste your time? I went all the way to Footlocker in the freezing cold because I wanted to shop. I genuinely wanted to order the NIKE lunarglide 6 from your store. I walked in all cheery and chatty with my family member, within 5 minutes of shopping Madelin’s XXXXXty customer service and stinking attitude turned my mood completely upside down. I became quiet and upset. We continued looking around in the store and intended to buy other sportswear but my mood was only getting worse by the minutes so we put back all the items in our hands and left. Managers were also nowhere in sight otherwise I would have made a complain in person. I want my complain to be effective.
While looking for Footlocker’s direct email address online, I read many complaints from other customers. Seems like the store is known for their horrible terrible awful bad customer service. It doesn’t seem like they care either. This tells me that I made the right choice to not buy from Footlocker.
Footlocker corporate should do something, down by me there charging a extra $100 and theyll pick your ticket for these 11s foot locker sucks…
It sad that the mangers of footlocker in Ga the surrounding Atlanta metro area are making people pay for tickets. It is also a bad look to know when you walk in the store you put your name on an raffle and you never get a call. You friend and you walk in separate and they have given an extra 50 dollars and they always get the shoes. You guys should step out the cooperate office and step in your stores as a secret shopper and see what your customers get treated. I feel like I work hard for my money.You guys are making it hard for working families while you sit back and know your families don’t have to wait on a pair of JORDAN’S because they will get no if and’s or butts about it. We will see if my son and I get a call this coming Thursday for the new Jordan’s that come out Friday.
We are really disappointed in Footlocker being that we chose you all because we are loyal customers. On Saturday December 13, 2014 we got up early to order the new Jordan Retro black and red. We had placed the shoes in our basket and the computer system told us that we will have to wait 30 minutes to place the order. After placing the order we got our order confirmation number but didn’t receive our email so we decided to call and ask why we haven’t received our email. We were told by a supervisor that our order cleared and everything is ok so yesterday we decided to call Footlocker back to check on our email and we were told oh sorry sir your order did not process. If you still want your shoe we have a 10 and a 13 but we need a size 11.5 and we are sorry our systems where having issues. So at this time we do not have shoes and this was a part of his Christmas gift I have never been so disappointed in Footlocker as I am now and all we get is I’m sorry but I’ll call you when your size becomes available. I’m sitting there thinking who is over this company that these people don’t try to correct errors and fix the issue without having an upset customer. We are so disgusted with Footlocker and actually turned down going to Hibbet sports to go to Foot locker because we are VIP customers and to get told Sorry that happened to you. Something needs to be done with this issue I mean we waited on this shoe for months to get this disappointed.
I live in Lafayette, La. I have been a customer for many years. My son is 14yrs old. He loves the Jordan tennis shoes. I’ve purchased him just about all the new Jordan’s. I don’t know if this is legit, but the guys over at Foot Locker has been charging me $50-$100 for a ticket every time the new Jordan’s come out. I’m sure they are pocketing that money. I work really hard to get my kid what he wants because he makes good grades and I can afford it, but I can’t afford the extra money they are charging for these tennis. Somebody needs to get in touch with these Foot Locker offices and check to see what is really going on. It’s not a raffle ticket it’s a scam ticket.
Sad to say it , but there are pocketing all that money, they do that everytime a Jordan comes out. The real sad part is I know managers who make even more than footlocker pay them just from selling tickets right now with the Concord 11 Release coming up they charging anywhere from 100-300 just for a ticket so unless you are a pro Athlete or a drug dealer you will not be gettting them. No averge “Joe” has a chance to purchase those shoes, wit the release being saturday Dec 20th. Thats the real sad part about the Foot Locker brand and company as a whole.
Reading the previous posts, I now realize other military personnel are feeling the same as I do. I am a Desert Storm VETERAN. I have been shopping at Footlocker for years with the military discount. I recently was asked to sign up with Sheer ID. I tried only to find out I wasn’t eligible. I am not active right now. I am not a dependent. I am not disabled. I AM A VETERAN!! I worked on the deceased people in the war so they could be returned to their loved ones. Yet, Footlocker does not find this important enough to include us VETERANS in their Military Discount Program. It is obvious the people that made this policy are not veterans and do not have an understanding of how us military personnel, active or inactive, work or worked as one to accomplish a goal for those that have not served, the policy makers. I have never been turned down for any VETERAN discount except for Footlocker. This policy has to change!! It’s not about the discount anymore. I would be just as happy if Footlocker declined all of us but to pick and choose which VETERANS get the discount or not, is horrible…..and THEN to let dependents get the discount who have never put their lives at risk just adds to the blow!!!! So far I haven’t seen a response from Footlocker from the previous posts. Please explain this policy to us “unimportant” VETERANS!!
I just went into today, I’m in the Army national guard on title 32 active duty orders. I put this uniform on everyday and yet I do not qualify for the discount . All military personal active , veteran and inactive should stop doing business with this company .
When you go onto sheerID this is the ONLY store that has this policy for the military. Every other one has it for all military past and present! I always shopped at Foot Locker. Never Again! I am in the National Guard for 14 years, a war veteran, on Active Duty for the National Guard for the last 5 years and I do not qualify. I would rather pay double for any pair of shoes then ever go back to Foot Locker. We have lost so many soldiers in this war it is pathetic they disregard us.
man im sick of re sellers fixing raffles in house of hoops university mall orlando mall and international mall in house of hoops i cant get anything for retail i got contract for nike and i cant even get my slam dunk 6 or my pantone 11 cuase of re sellers down here i bout to get a lawyer bull XXXXX
My son bought a pair of shoe didnt like them wanted to return them they told him to come back in a hour went back the next day the same thing I know you have money to do a return. They were so rude who going to keep coming back.
Hello,
I am writing to you today to bring a situation to your attention and hopefully some clarification and closure. On the 15th of September I went to your Pentagon City Mall location in Arlington, VA and received not only poor customer service, embarrassment, and the feeling that I am not wanted nor appreciated as a customer. My intentions were to go purchase a pair of shoes for my daughter as usual but I ended leaving with nothing and a $79.00 charge to my account.
In the transaction, after my card had been run, your system had an error causing the salesperson to have to start over. Before the second transaction started I was assured that due to the error the previous was voided and I would not be charged. So, with that we start the transaction and my card is declined. This caused me great concern and embarrassment because I knew I had the funds available, so I informed the clerk that I would just go to the ATM and withdraw the money. I, then walked out the store and called my bank to verify the funds and my transaction history, just in case I was in error, and that is when I learned that Footlocker indeed had taken the money on the first transaction. After speaking with a bank representative I learned because it was done as a debit it’s considered a “cash purchase” and only the store can refund the money back to the card.
I will say that the manager at the Footlocker was very nice and polite, and informed me that this issue happens a lot (scary thought) and my money will be back on my card by 12:00 AM. Reluctantly, I left the store not happy about that fact that not only is my money being held in a ghost transaction, but I still do not have shoes for my daughter. This left me very uneasy and as a whole the experience left an extreme sour aftertaste. The manager also made it clear if the money was not on my card to give her a call at 10:00am the following day, but she is confident that the money should be there.
It is now September 16 2014 6:14 PM and I am still without shoes and money is still held in the ghost transaction. I’m not a happy camper about this situation!! I’ve also talked to a customer service representative named Teresa, which handles banking issues for Footlocker. After having a debate with her about the incident she informed me that I would have to wait 7 days before the ghost transaction would disappear and the funds released back to my account. THIS IS COMPLETELY UNACCEPTABLE!! It was not my machine that had the error! The principle of this whole complaint is that my daughter needs shoes and I simply refuse to have to go patronize another store for a pair of shoes that I have apparently already paid for and do not have due to Footlocker’s mechanical errors. It was then that I was offered a $30.00 gift card and told that I would get a call by 6 PM to keep me updated on the situation. That time frame has come and gone with no updates!
I feel that as a customer my business is not of any importance to the company and treated in a very lazy nonchalant manner. It may not seem like a major to you but it’s indeed a major to me. By asking for this email address it was only then that some action taking place but it honestly shouldn’t have had to come to that. I am still in the dark about this ghost transaction and as much as I love shopping at your store for most of my shoe purchases, the thought of shopping here again or remaining a loyal customer is thoroughly in question.
I went yesterday to foot locker to get somes sports shoes and I found that army national guard soldiers are exclude frome the military discount.
That is discrimination we use the same uniform and went to war whit the active souldier.
So will not buy more equipment or spot shoes in any of this store until they changed that policy.
I am a Army National Guardsmen and ALL of the footlocker and champ stores in Hawaii will only give a discount for purchases to Active Duty,retired, or dependants. How is this even fair because we all went through the same training(not the dependants of course) and we all serve this country we live it. I dont think that it is fair that I can not get a discount for buying products in your stores just because I am National Guard and not Active duty. I feel discriminated against for this reason. I dont think its fair that a dependant can get a discount but not an actual member of a military branch. I feel like if I can’t get a discount or any help just because I am a national guard member and not active duty then I will stop shopping at footlocker and all the associated stores all together. If you have another source I can email about this matter, I would appreciate it if you could provide me with that information.
I really dont know/ understand who came up with this raffle ticket process?? Im so upset..why can’t you just go in to HOH and purchase the shoes you want..this is ridiculous a raffle for shoes…I don’t get it..And what about us that work day time jobs, I guess we get penalized for working we can not make it, so it makes me think you have to be at home, no job or on some kind of slow check to get to the raffle location and get a ticket(NO LIFE). Nobody thought of the working class people who wants the releases. It sad you have people that work hard and can’t even get a decent pair of shoes. Instead I bet all your HOH employees will have them. I WILL NOT SPEND ANY OF MY MONEY WITH FOOTLOCKER UNTIL YOU FIX THIS RIGGED PROCESS!!! FIRST COME FIRST SERVED OR HAVE A RESERVE LINE MAYBE A HUNDRED DOLLARS TO RESERVE THE SHOES SO YOU KNOW HOW MANY YOU WILL SELL AND I GUARANTEE YOU WILL WIN AND YOU WILL GET BUSINESS THIS WAY. THE OBJECTIVE HERE IS TO MAKE MONEY!! HAVE SHOES FOR EVERYONE!!!
I have invented a unique shoe accessory and have been trying to get a phone number or email address of the person in charge of purchasing or new products .
Adv,,, Hi I my name Jason Strayhand, Co Owner of Freak of Nature,,FON. We are an AZ based business. Young entrpenuers who have created a pattern for athletic. Working out, an for the active lifestyle person. We have patents on a women’s an men’s brand of out product . Also patent on a croptop version. All patents are approved an granted. We have been in operation with product for half a year . We are now servicing 14 countries, all 50 states an are blowing up social media. With over 3000 hoodies sold an 500 orders since January 17th. We are expected to double for next year. Debt free company with over 100 athletes an model s just in az thousands nationwide,associated with FON.
I had purchased sneakers from Footlocker.com and when they came I didn’t like them too much. When I called Foot Locker on Steinway and asked if I could exchange it a lady said if they have the item. So, I gave the product number because online it says it would be available for pickup. She informed me that sometimes they make mistakes online. I called back an half hour later to see if I can ask someone else but they just gave her the phone. I asked to look up the product number again only this time she said they don’t look up products like that. That’s ridiculous so I gave her the description of them. I asked her to look up productivity in another store or can she call the other store but she said she doesn’t have the number. This is a case of bad customer service and laziness. Isn’t the goal to sell merchandise and make the customer happy??? So, I decided to call another store and the lady was so nice. She told me where I can find them and even offered to have them shipped to her store. Afterwards, I called the Foot Locker on Steinway for the third time to ask to speak to the manager and report the bad customer service. The lady said she was the manager and her name is Karetta so the next step was to call corporate. All she had to do was be helpful and satisfy a customer.
I am in the US Army Reserves and have been for 20+ years. On June 21 2014 I went to purchase a pair of shoes for my son at the Foot Locker in Athens, Ga. I was in uniform because I had duty that day. So when I checked out I asked for my military discount that I have been receiving for some years now. The person behind the counter asked for my ID and I gave it to them even though I was in uniform. They typed in my name and the machine asked for my birthday. Then she said that I couldn’t receive the discount because I wasn’t Active duty. I was shocked and said I’ve been using it and what difference does it make and when did this policy start? She said about two months ago. My card doesn’t say active or reserve so how does Foot Locker know what my status was first of all. Then she gave me a number to call so I did and the guy was telling me who could receive the discount. Active, their spouses or dependents, retired and if you get some kind of compensation from the VA. When I am in a War Zone which I have been four times the enemy doesn’t say ” hey don’t shoot at her she is a reservist”. So how in the hell is your company trying to condemn certain Military Personnel when so many of us sacrifice just as much as Active duty personnel. This is a real slap in the face and I am sure that it will cost you alot of customers and this is one of them. Thank you for supporting some of the troops and their families.
Hello foot locker I just have one question why are yall separating the military into groups when we fight and stand by each other as a whole when it’s time to defend our country no one particular Branch is called United we stand divided we fall and one more thing why the change of heart when you been supporting us for so long
To whom it may concern:
I purchased a pair of Pumas for $65.00 at the Greenbriar Mall location in Atlanta, Ga. When I took them in to return them on Monday I was told that I could not return them because they had been worn. They had not been worn except for around the house for a little bit. I have hard wood floor and my windows are open and I had picked up pollen on the bottom of the shoes while I was trying out the shoes. I just want to return them for a refund at a store near my house. I am forming a very negative opinion of Foot Locker. I have never had an issue of returning merchandise. Do the associates in the stores even know how to really tell if shoes have been worn? I see a lot of people everyday and I do not have a problem with telling people of my negative experience. I have called customer service and they want me to mail the shoes in, I said no because once you have them who’s to say that I will get them back. I found some shoes at a different retailer and I feel like I’m being forced to keep the shoes that I don’t want. In this economy $70.00 is important. I feel that Foot Locker sells shoes and forces people to keep them even if they do not like them or want them. . When I worked retail I always tried to treat my customers the right way and I cannot fathom a store refusing to return a product. When I visited and left this particular Foot Locker I should not have gone back in. The young man who said that he was going to help me never came to help me. I am white and I was in a predominately black store. I feel that I was prejudged by how I looked. Never again will I step foot in a Foot Locker. I fell like I’ve robbed!!!!!
I will try my best to tell my story to the media as well as putting it on Facebook and Twitter.
The store can’t give me the District Managers office number and the complaint line has no idea who the DM is for the Atlanta Area.
I had the same experience and I am african american. I am contacting corporate, their corporate office is located in NY.
Can footlocker house of hoops in cheektowaga ny please go back to first come first served because this raffle ticket thing for under 40 pairs or so is just crazy 8 employees take away from the limited pairs which makes its even harder to win a pair in the raffle, 1st come 1st served is the hype and the ORIGINAL sport of getting up early standing in line… . everyone gets cheated on a pair of kicks because its hand picked I have been trying for so long to win a pair and still haven’t so Please go back to the ORIGINAL Standards… . STANDING IN LINE* ****
Hello,
I am attempting to reach somebody, anybody, at foot locker who cares. I sent the following email to customer service about my experience at foot locker today and would now like to share it with you.
“I went to the Jefferson Mall location in Louisville, Ky to pick up a pair of shoes i saw were in stock at this location. When I arrived I asked the employee for the shoes, tried them on, and proceeded to checkout. When they rang up the shoes they were not on sale as they were online. I told the employee that they were on sale online and was told that they don’t control online prices and that the shoes were full price in the store. I don’t understand why the shoes couldn’t be sold at the online price because isn’t footlocker.com foot locker? In any event, I told the employee that I was going to get on my phone and purchase them online and use the store pickup feature to get the discount. I proceeded to do so and checked out online using a $25 gift card and paid the rest on my credit card. When I finished checking out online I showed the employee I paid by handing him my phone with the order confirmation pulled up. The employee then told me that the transaction hadn’t come through on their end yet and to please wait. After waiting 10 minutes I asked if the transaction came through and was then told that it had not and it could take up to 2 hours. This is where my real problem begins. The employee knew I was getting on my phone to purchase the shoes and waited until after I had done so to inform me that it could take 2 hours. Doesn’t that seem like pertinent information for a customer who is already in the store. If I would have known it would have taken 2 hours I never would have purchased the shoes and stood around for 10 minutes waiting. The employee then called the transaction office and put me on the phone with the man at the call center who also told me that it could take 2 hours and there was nothing he could do. So at this point I have now been in the store waiting 30 minutes wearing the shoes I have already paid for and am not able to leave with the shoes. I ended up canceling the order because I wasn’t going to wait around another hour and a half. So now I am at home trying to order the shoes online and when I go to put my $25 gift card number and pin number in it is telling me that there are no funds available. I called 1-800-991-6815 and spoke to Ashley who told me that the card I had was not re-loadable and that she was going to send a request for me to get an email with a replacement card number and pin. I guess its a good thing I found out myself that the card funds were no longer there since no one was going to tell me. That in itself is unacceptable because not only do you have my card funds but you were not going to contact me to get them back to me. Not to mention that I now have a $120 pending transaction in my bank account to foot locker so I cant access those funds either. You know, the funds i used to pay for the shoes I was wearing but couldn’t leave the store in. Those funds. I cannot believe the lack of communication or customer service your store and employees showed me today and am appalled to say the least.”
After sending the email I called customer service as well. I spoke to a nice woman who was very apologetic and helpful. She noticed that Ashley who I called messed up on processing the replacement gift card and took care of that as well. She assured me that she would doXXXXent the complaint. When I asked if there was anything she could do to compensate me for my horrible experience she put me on hold and after 10 minutes let me know that her manager said that he was not willing to compensate me. I would say I’m shocked but I’m not because thats foot locker for ya!
So my question to you is, is there anyone at foot locker that cares? Whatever happened to customer service? I have now been on the phone with 3 people at foot locker, have no funds on my giftcard, have a pending authorization on my bank account, and after all of this STILL HAVE NO SHOES. I have never had this much trouble buying shoes in my life. So, if there is anyone at foot locker that does care and can compensate me in some way for the nightmare this company has caused please do so. If not I’m saying goodbye to foot locker forever. If foot locker doesn’t want my money or my business there are plenty of other places that do.
I have been trying to get in touch with chief accessory buyers at Foot Locker Inc. However the switch board is like Fort Knox, and impossible to get in touch with the right person.
Please get back to me at my email stated above.
Thank you!
I visited the Champ Store on yesterday at Southland Mall, Cutler Bay, Fl.33189 . They had a sign posted that they would be issuing tickets today 12/15/2013 beginning 1:00 pm-closing. When I arrived at the store there were several people waiting an in discuss concerning the time. The staff person had informed those before that they had changed the time to 4:00pm. I waited to speak with the store manager and I was told ” I didn’t know” in a nonprofessional attitudinal tone. I waited for an answer for several minutes then left the store. Upon returning I was told to have my ID ready the sales associate took my information didn’t give me a ticket stating they will raffle on tomorrow and contact the winner. I asked for clarification, she stated again they will put the shoe size stickers inside a box, raffle the sizes and at the discretion of the store manager they will pick people to call from the list. I hope that you can give me some understanding of this, never heard of this in my life. Waiting!
I work for the footlocker call center. They had to re-due how the Jordan Launch works. There were to many issues with stores getting vandalized and fights breaking out while jordan retros and other demanding shoes were being sold. They have also had customers kill other customers over this. It is a odd way of doing it but to make sure its done fairly and safely this is how stores have to do it. If they post 1:00 they might get an email from corp. giving them a new time and they have to go with it. The fault does not fall on the store it falls on our corp. office and how they do things.