Fashion Nova was founded in 2014 in Vernon, California, by current CEO Richard Saghian. The company runs a chain of eCommerce and stores offering women’s fashion clothing, coats, and shoes. Although very new, the company boasts more than 4 million Instagram followers in less than 1 year. The company is said to conquer the “thirst trap” with their ads on Instagram.
The company currently has a 180,000 square foot warehouse in Los Angeles, California, and 5 locations in the greater Los Angeles area. Unlike many other clothing brands, Fashion Nova sews their own jeans here in the USA. The company is best known for its sexy, Victoria Secret type models.
Fashion Nova clothing is often seen on celebrities such as Nicki Minaj, Amber Rose, and Blac Chyna. Although the company has already had more than 146 complaints on the website, they currently have a B rating with the Better Business Bureau.
The company was hit with a class-action lawsuit for sending unsolicited text messages to clients in late 2018.
In November 2019, Versace filed a lawsuit against Fashion Nova for copyright and trademark infringement after it appears that Fashion Nova copied the iconic J. Lo green dress called Jungle Print.
In August 2020, fashion company Chrome Hearts sued Fashion Nova for copyright infrigement after allegedly printing its Horseshoe trademark.
Fashion Nova is also being called out in August 2020 for selling “bike” shorts that leave the behind exposed.
Headquarters for Fashion Nova are located in Vernon, California.
Brittany Bell says
Horrible service, refusing to send reshippment or give refund. I am furious. I need someone to call me. All I wanted was my clothes. That’s it. I want a call not an email. I had too many email already.
nolan smtihs says
La livraison est très rapide, j’apprécie le fait que je n’ai pas attendu trop longtemps. Bonne qualité, la photo correspond au produit, je suis surpris.
CUSTOMER SERVICE +1 (805) 410 5040
PHONE NUMBER +1 (805) 410 5040
CUSTOMER SERVICE +1 (805) 410 5040
PHONE NUMBER +1 (805) 410 5040.
Try to contact the attorney genera office. This same thing is currently happening to me now. I’ll be calling them tomorrow. Sorry you had to go through this.
I started my return in march, never get my gift card. I email fashion nova 11 times all I heard is your gift card is on your way
Honestly I feel horrible and down
It’s very humiliating ask for your $119 dólares but now I started thinking how any people forget or let it be
Very disappointed and humiliated
MARGIE A. WATKINS says
HELLO MY NAME IS MARGIE I AM DEALING WITH THE SAME ISSUE BUT I AM GOING TO BLOW UP THE CEO PHONE ABOUT MY DAM MONEY START CALLING THE C.E.O. OFFICE EVERYDAY LIKE I DO ABOUT MY $77.09 . IF WE ALL CALL ABOUT OUR ORDERS SOME WILL BE DONE I CAN BE REACHED AT 513-289-XXXX IF YOU WOULD LIKE TO CALL ME
What’s the CEO number. Same issue.
Chaundra Frazier says
Did this get resolved? Going through this issue now
Umm after reading these I want to ask if anyone has reached out to CONSUMERS RIGHTS? Or BBB ,FTC ?
I returned product January 11th 2022 and still have not been refunded. I have emailed over and over no reply yet. i paid for the postage return and can’t get my money back from the items i returned in same condition. May someone please contact me as i continue to purchase your products. I may not continue if this matter cannot be resolved.
I am in the same position today
Myecha Miley says
My order was suppose be here since last week January 21, 2022 and it’s not here. I have to attend a Party January 29, 2022 and my dress won’t be back in time. The shipping lied, I’m pissed I need my dress here by January 29, 2022. Fashionova is horrible, do not order from them
Same thing happen to me im going through the same none sense and I cant even get in touch with them I will not order again from them I ordered a dress for a gender reveal and the laser ship company they use to deliver says it was deliver and signed which is a lie first no one was home and my landlord always watches out for my packages said they never came now im out of a dress and I cant get my money back this really sucks for real fashion nova should be a shame of them self for real sooooo disappointed.
Pissed Customer says
My order was suppose be here since last week January 21, 2022 and it’s not here. I have to attend a Party January 29, 2022 and my dress won’t be back in time. The shipping lied, I’m pissed I need my dress here by January 29, 2022. Fashionova is horrible. Do not order from them. I hate fashionova
Rosa Mustafa says
CUSTOMER SERVICE…HORRIBLE FOR RETURN. NO LIVE ASSISTANCE …ALL AUTOMATED AND IF YOUR EMAIL. IS NOT RECOGNIZED IN THE PORTAL….YOU ARE STUCK WITH NO WAY TO RECONCILE THE RETURN. I WILL NOT ORDER FROM THIS COMPANY IN THE FUTURE DUE TO ITS POOR AND NONE EXISTENT CUSTOMER SERVICE.
Wow if I would have known
Something simple became such a pain in the neck. I was able to get someone when put the order in however when it need a return such a headache regardless of serveral lno avail attempts still waiting for someone to reach out personally called corporate office and still have not heard from anyone
SHAUN BROWN says
I returned an 3 items in the same package. They processed 2 of my returns (providing an insore giftcard) and and never procedded my 3rd item costing $42.00. I never recieved my money back or instore a gift card. They are a scam. I had to pay $15.99 for the USP return label to the items. My total was supposed to be 79.79 yet they cared me $87.58. I spent a total of $101.57 (my items cost $85.58 + 15.99 Retuns label). YeT they only refunded my $41.48, however MY REFUND WAS SUPPOSED TO BE $87.58. There is no one that I can speak to about my missing refund from their company. They turned off their customer service number, and I cant speak to a live agent, I cant find any valid emails. Their returns infomation is not valid and reroutes you to automated answers. They kept my money and my return. They overpriced me and kept my money, and clothes.
Towanda Moses says
Fashion Nova has stole money from me, I have email there customers service with orders numbers and tracking number. I was sent one gift card for 1 order and I returned 3 orders. There’s no one to speak to about my returns. Fashion Nova is the worst!!!!
I ordered from fashion nova first time my ordered was cancel due to payment process I ordered the same items again with another working debit card you guys took both payments for both orders I did canceled on me took my money and you guys can’t even release my money my money I paid for these items I want my 188.93 $$ back
good morning there’s really no route I can I am having an issue and the call center is it helping me much at all and it’s just really unappropriate I’ve sent over 10 emails I do everything they say and they were just avoiding me I received a package with somebody else is packing sSlip but the package said my name when I opened it my stuff weren’t in there so I reached out to fashion nova’s call center let them know I provided them pictures of everything they sent me a return label to send the other person stuff back and now I’m asking what’s going on with my stuff and I’m not getting a response I’m just getting a response of they want the tracking number that I sent back but they’re not doing nothing about the order that I originally place when I receive somebody else’s stuff and not mine I would like to know if you can help me please
Ericka Coleman says
I have shopped with fashion nova for years ! I might’ve gotten a few late orders but this recent experience is it for me ! I ordered over 25 items totaling to about 500$ . So my order ends up getting lost and I have screenshots of my previous orders being brought to the same address!! So I email them asking for them to send it back or give my money back & they claim they can not which im not understanding if anybody got any number I can call please leave it below i am sooooo upset I will never in life buy ANYTHING from this company & im telling everybody as well as posting this on ALL social media’s!
Samething happened to me. Can we start a class action suit
One I’m going through the same thing right now I can not make this up horrible
Theresa Mcclendon says
Me to unbelievable
I recently ordered stuff as well and did not receive my order, it was never shipped & they refuse to give me a refund
Monique S Thomas says
Carmel Woodard says
I ordered from Fashion Nova on May 23rd (Sunday)I paid for overnight shipping because I wanted the items for a beach trip I was getting ready to take. My items were supposed to be delivered on Tuesday May 25th. I noticed on Thursday May 27th that my items had not been delivered. I checked the tracking number and it appeared to be stuck somewhere in Memphis TN. at a Fedex center. On May 27th (case #06714454) I contacted Fashion Nova to let them know what was going on and they advised me to contact Fedex. So, I reached out to Fedex they escalated the problem to a supervisor to try and locate the package. It took Fedex until Tuesday June 1st to call me back to say that the package had been lost and I needed to contact Fashion Nova for someone there to start a claim process to either resend my items or refund me the money I spent (Over $150 in merchandise). I contacted Fashion Nova on June 2nd (case # 06738736) to explain to them the information I was given by a Fedex supervisor and was told by a representative that I had to wait 10 days from the last update on the tracking number before a claim could be submitted. I was 1 day away from 10 days apparently so I waited and reached back out to them on June 3rd (case #06744125) at that time I was told a claim had been submitted and I needed to wait ANOTHER 10 days for the claim to be reviewed and updated. Well here we are 11 days since the last time I spoke with someone and still nothing from them. No email, no phone call, no refund, or no new shipping number with them resending the items that I ordered. I have emailed them again requesting an update however, I think it is pretty ridiculous that you can ONLY communicate with someone via email and although they can clearly see that there has been no update on my tracking since May 25th which means I still have not gotten my items they have not tried to provide me with a solution to this problem. I am asking for a full refund of my order OR for my items to be reshipped to me if still available in the sizes that I ordered.
Carmel Woodard says
Update* Amongst all of that they offered an apology and 25% off my next order. Why on earth would they think I would order from them again when I haven’t even received the first set of items I ordered. I want what I ordered or a refund its really pretty simple not a 25% discount code to use.
Tierra Sumner says
I understand they are the absolute worst at getting you your things on schedule. I’ve paid for overnight shipping twice and it took 4-5 days each time and here you didn’t even get yours. It’s false advertisement and I’ll be speaking with my dads lawyer to see what actions I can take.
Cornelia Barnes says
I am currently experiencing the same situation to include all the steps you’ve completed down to the Memphis FedEx location being the issue!
TJIS SANE THING HAPPENED TO ME! In July I ordered 2 dresses for a wedding I was supposed to be in! Did next day delivery, sat in my living room with the door open waiting for my package. It never came, but it says it was delivered! I. Intact them and they say it’s out of there hands but offer ne -%25 off discount. I was livid!! Fast forward to today! I do next day shipping for an outfit I’m supposed to wear for a fashion show TOMMOROW, a beat up van drops it off. I open it AND ITS NOT MY ORDER!! And they saying the same sh*t!!! It’s not flying this time!!
Anngie Willis says
1LSCYJR0007LUOG I ordered this on 3-17-21 and till date have not received anything. I too am never ordering anything from this site and it’s a real shame. I truly like the clothes and shoes. I thought I ‘d finally found a real place that caters to full figured woman and offers real styles. I was wrong. Fashion Nova is the ones who choose the shipping companies. They chose Lasership who has only 1 star and a bad rep. My status update is saying as of 4-2-21 that my stuff is delayed in Lasership’s warehouse in Kennesaw GA. There is no phone number to call them. There is no phone number to call Fashion Nova. I emailed FN and they offered me 23% DISCOUNT ON MY NEXT ORDER. ARE YOU SHITTING ME!!! I won’t be ordering again. I am reporting FN and Lasership to the BBB. Folks, ;isten to me. I don’t know if FN and Lasershio are in it together, but when you have a company and [people are complaining, you would think that the company would try to assist in any way to clear their own name and brand. They don’t care.
Renelle Burgess says
Im going through this right now… Lasership said my package was delivered I havent seen the package yet.. Im trying to get in touch with Fashion Nova you have to keep email and email them and they dont say nothing but keep trying to give you 25% off coupon. I dont want no damn coupons I want my package I PAID for. To make matter worse Fashion Nova wont even resend the package or refund my money so basically I lose out on money. Lasership keep giving you the run away too. You dont treat loyal customer like this… One thing for sure FASHION NOVA WONT GIVE A PENNY FROM ME AGAIN.
I am going through it right now as we speak. My order was place to leave from Fashion Nova on 6/10/2021 and was scheduled to deliver on 6/18/2021 I never saw my package arrived. It said that Laser Ship had delivered it on 6/18/2021 in the Mailroom, so I went to the mailroom and it wasn’t there. So what I did was contact the BBB first to file a claim. Then went to Consumer Relations to file a claim they both are investigating as we speak. Then I also contact and filed a claim with the Federal Trade Commission and I filed a police report also. So if any has been affected by not getting their package. please please file a claim with what I listed on this message. Please do not let Fashion Nova get away with it!! Also last year 2020 they got into trouble of the same situation. Here is the link.
Omg this is happening to me now with the same dates and all !! How the hell can something go from loaded on a truck to put for delivery then delivered. I’m so sick of them.
I went through the same situation and thanks for the link. I ordered my stuff and laser ship delivered it to the wrong address. I reached out to both companies to resolve the matter and ended up frustrated. This has taught me a lesson. I’m mad at myself bcuz I saw reviews and said no but my niece orders a lot and has never had an issue so that’s why I ordered. I’m still trying to see how can Fashion Nova and Lasership be held responsible because they’re robbing people in my opinion. Thanks again for the link.
I ordered items from this site 5/42 only recieved partial order. Sent email and it said they will send me the items and if out of stock the will refund my money and I still have not received money or items. I cannot get ahold of anyone! This is a major scam!! Out of a couple hundred dollars smh
Robin Ward says
I had been given several warnings that I would eventually end up in this situation but I chose to be optomistic. When a company this big dissolve their Call Center that’s a red flag! It simply says we give sh++ty service and we don’t want to be accountable for how we operate as an organization but what we will do is take people’s hard earned money and not give a damn, I mean at this point what can they do about it? And then will offer them 25% on a 100% purchased order but here is my problem if you can offer up 25% and secure the order how come your organization couldn’t secure the origninal order and who in their right mind would accept and or order from your organization again? It’s giving me very much bate and swithch and not with the merchandise. See your organization know for every one customer you guys loose your will retain well above that and all while basically profiting millions of dollars by ripping your customers off. Now I will move on with my life of course I will just have to accept the perfect scam dressed up as a reputable organization called Fashion Nova and Just like my “Items” or you can simply prove me wrong! DO BETTER
Horrible service at the Topanga/Westfield mall. I just wanted to make a return and I was told I had to wait in the long line of people that were there to walk around and shop. I understand that due to Covid things are limited but the manager Desiree was rude and snippy about it. She could’ve just taken my receipt with the 2 items I needed to return while I waited outside. It took me over 30 minutes waiting to get into the store then waiting in line at the store just to get a refund. I informed her that I wasn’t going to shop around just wanted to return my daughters jeans and accept a store credit. This should be reconsidered for transactions that can be handled quick and easy. Horrible way to treat customers.
I had order my clothes March 17 and I gave special instruction when I did my order knock on door and give package to someone no package showed up at I didn’t get a text when it was come i want a refund or i do want my clothes resent to me i don’t want i need my clothes I order from you all the this the first this happened resend my order my order number is 70712176 I am not let this go cause I pay for clothes I didn’t receive my order at all
Aisha Scott says
I am VERY dissatisfied with the service that I have received up to this point. I ordered 8 pairs of jeans on 12/3/20 and 5 days ago, I received the wrong package. The package that I received belonged to someone in a completely different city. It had two mailing labels on it; at the top, it had what I assume to be the correct person’s address and there was another mailing label at the bottom with mine. I have sent two emails to the email address listed on your website with no response and I had also emailed the delivery company who basically said that they cannot help me. This is the SECOND time in a row one of my orders have been delivered to the wrong house. It just so happened the first time it was sent to my neighbor’s house. This is unacceptable. I order from you guys all the time and this makes me never want to order from your company again. I need someone to contact me IMMEDIATELY to resolve this. I have contacted your company on Instagram and Facebook as well and there is still radio silence. This has seriously ruined Christmas for me and my family as there were Christmas gifts that were ordered. I need a resolution within the next 24 hours or I will report your company to the BBB and I will not stop until this issue is resolved and my money is refunded.
Lisa M Ford says
I am writing this email because after years of ordering from Fashion Nova this is the first time I am conceived that I will NEVER order from this company again. I have been waiting on a refund or an e credit for over 3 weeks when I was told it would only take 7/10 business days. I would probably consider blowing the refund off if the amount wasn’t so high. The delivery company hat Fashion Nova is using lost my order. I have checked the delivery business’s reviews & they are HORRIBLE, they basically have a terrible record of ” LOSSING PACKAGES.” Why then would Fashion Nova place their business in the hands of a company that is so careless & reckless with clientele merchandise. All I want is my refund or e credit back.
I have tried to contact customer service multiple times and its a dead end each time, very unprofessional for a website that’s very popular and collaborate with celebrities to attract customers.
All I want is a simple return!!!! No where during my shopping or checkout did it say that my item was final sale and I do have a screenshot to prove it (all retails have it mentioned while adding it to cart or during checkout that the item is final sale). When I received my order it said final sale. The shoes do not fit, I ordered my size and they still are very tight. Why is it such a hassle to return something I paid for and it did not fit. i shouldn’t have to contact customer service 4 times for this. If I knew any of the item was final sale I wouldn’t have gotten it.
I placed a $225 order upon receiving and checking my order I realized I was missing items so I immediately called fashion nova the call center was closed so I emailed them. This morning I called and told them I was missing 3 items from my order and that I tried to purchase them again because I needed them asap for a trip but 2 of the items were no longer in stock I then asked if that was the reason why the items weren’t placed in my order the representative claimed it wasn’t and apologized for the inconvenience she asked me to fill out the return label that comes with the order I told her there was no return label in my package she then states well as a one time courtesy I can give you a store credit for the two items that are no longer in stock and resend the other item because our system says your order was fulfilled and everything was in it which pissed me off because yeah I understand mistakes happen and maybe the warehouse workers are overwhelmed with orders but why would I try to repurchase and expedite ship the items if they were in the package and why would I have them resend a pair of jeans if I already had them they’re quick to blame the customers instead of just saying maybe the order was wrong and it was our error and due to the strict policies they have I feel like they should always double check to make sure orders are 100% right before being shipped out then she tries to offer me a coupon I told her ill pass I won’t be shopping with them anytime soon the corporate office owners and workers need to do better.
stacy munoz says
DO NOT ORDER FROM FASHION NOVA!!!! SAVE YOUR TIME & MONEY! THEY’RE A COMPLETE SCAM & CUSTOMER SERVICE IS THE WORST IVE EVER EXPERIENCED!!!
I ordered over $200 on cyber Monday and not only did they loose my package but they promised to give me store credit & a 50% off code since I ordered on Cyber Monday and they did not keep their promise! I spoke to a lady over the phone and was promised to get reimbursed for all the inconveniences however they did not and when I asked to speak to a manager they said they did not have one only supervisors which were absolutely NO HELP AT ALL!
FASHION NOVA HAS THE WORST CUSTOMER SERVICE BY FAR! YOU’RE BETTER OFF ORDERING FROM OHPOLLY, HONEYBUM, OOTDFASH OR EVEN LAURAS-BOUTIQUE. THEY HAVE GREAT CUSTOMER SERVICE, THEY’RE LOYAL, RESPECTFUL, HONEST AND THEY HAVE QUALITY CLOTHES BY FAR. DO YOURSELF A FAVOR AND AVOID THROWING AWAY YOUR HARD EARNED MONEY FROM FASHION NOVA AT ALL COSTS!
I WILL NEVER ORDER AGAIN FROM THIS PIECE OF SH*T COMPANY EVER AGAIN!
Adrienne Davis says
Hi I am having trouble contacting them at the number listed here in regards to an order I placed over a week and a half ago and paid overnight shipping for. Can you please advise me as to what number i should be calling. This will be my first and last time ordering from this company!!!!!
I’M EXPERIENCING THE SAME THING RIGHT NOW……CUTE CLOTHES….HORRIBLE CUSTOMER SERVICE!!!!!!!!
HELLO I HAVE NEVER HAD A PROBLEM WITH THIS SITE UP UNTIL NOW , YOU TOOK MONEY OFF OF MY CARD AND MY ITEMS WERE NEVER SHIPPED I DEMAND MY MONEY BACK AND OR STORE CREDIT. THIS IS VERY UNPROFESSIONAL AND DISTASTEFUL !!!!!!!!
I am extremely disappointed in fashion nova lately ! I’ve purchased items before without a hassle! I ordered a dress and boots , ordering was smooth had unused credit from a year ago I forgot about , used it . Order came so quick I was shocked !! THE DRESS DIDNT FIT ! I decide to return it , find out I’m getting charged 8$!!! 8 more dollars to return a product to purchase something else in its place !! I go to order dec 2, it’s cyber 90 I added few more essentials to complete my outfit for dec 15th (my birthday outfit at that ) everything is smooth ! I get a email dec 3 order received and being processed ! Cool I have 12 days , two business weeks to Receive my order ! Shouldn’t be an issue. WRONGGG ITS ALREADY DEC 9th I haven’t received any shipping emails ! Instead on my order receipt on the app my delivery date is further and further !! I’m SOOO DISAPPOINTED! Now I have to spend more money on another outfit elsewhere because fashion nova failed to deliver 2-5 business days as promised! Also another 7$ because FASHION NOVA FAILED ME AS A CUSTOMER! You email them they give you a crappy 20% coupon what is that going to do for me ! I want my money from my prior returns BECAUSE I AM NEVER GOING TO PURCHASE AGAIN, IF THIS IS YOUR CUSTOMER SERVICE!! I should get free overnight shipping for this nonsense! I no someone who ordered a few hours before had theirs is SHIPPED !!!
OMG ME TOO !!!! I ordered 4 pair of jeans for cyber Monday and it’s the freaking 14th !!! I haven’t received anything !!!!! I keep checking my tracking number and it keeps saying delivered next business day, delayed delivery. It said dec 11 I was suppose to get my package and i still haven’t received a dam thing. All this money fashion nova has and they can’t even hire more people for customer service. They suck when it comes to issues like this. They’re not on top of it. They freaking lag to answer !!!!! I just want my dam pants !!!!!!
I have run into some very bad customer service representatives,but this one takes the cake! I spoke with a Jose about an issue with an order I recieved incomplete.
Gotta Work Blazer Mini
I recieved this order yesterday day and it came without the corset.I explained that to Jose and he verified this information and escalated the images I sent him(this is what he told me).He then said I would have to return the blazer so you guys could send me another one or I’d have to accept a store credit.Now,I could understand if I misordered, why I would needed to pay to send it back.I already had to send back the same dress because the first one was too small.However,this is not MY error.This is an error on Fashion Nova I don’t see why I would have to spend my own money to resend it when you guys are the ones who made the mistake.I already spent too much money on this.I explained that to Jose and he had the audacity to hang up on me.There was no follow up e-mail of apology or nothing.Never in all my.years of online shopping have I ever encountered such rude customer service as I have with Fashion Nova.It doesn’t make sense.I would please, either like a label that has been paid for to ship the incomplete blazer back to you guys and get a complete one resent or I would like to be sent another complete one.This is basic knowledge there is absolutely no reason for me to have to spend even more money than I already have on this dress.As far as your employee Jose,he is a terrible representation of what good customer service looks like.A shame all around.This ruined my whole night.
Shauna McCray says
Extremely disappointed with the level of service provided. Cyber90 code was entered taking my order to $98.57 but not applied. After I clicked submit i was charged $198.57. Order has yet to be filled yet I’m told I must wait for it to be delivered, return the items for a store credit and then reorder. UNACCEPTABLE! Why would I want a $100 store credit?? I may only be one person, but I will encourage everyone i know not to shop in your store. Also, Jennifer 18573173 in customer service was no help at all and refused management assistance. I stopped shopping for myself, but decided to purchase these items as Christmas gifts. Never will I do business with your company again!
Jordan Ortiz says
I have been a customer of Fashion Nova for over two years and have made several large orders in that time frame. The last purchase I made which was just yesterday (11/26/19). During the order process I put in my discount code for having the App which was 40% off, I plugged in my cc info and proceeded to checkout. I placed the order with the 40% off, but when I looked at the amount taken from my account it was the original price and not the 40% taken off. I called the customer service number immediately to remedy the situation, I was hung up on by the first person, and I called back again and was told by the second person that there was nothing that could be done. The person had explained to me that I placed the order the day before, which was untrue, and that it had been shipped out already, which was impossible since I had just placed the order 20 minutes ago. I was extremely frustrated throughout the whole process, I was trying to explain and customer service was unwilling to help in any way. With the holidays right around the corner I was looking forward to the savings so that I could buy gifts for others, now that’s not possible. I felt that the customer service representatives took advantage of the situation and the fact that I am young, only 17, they dismissed me and didn’t take me seriously. I will be writing an online review to share with others, especially young buyers. The representatives are dismissive, rude and completely unhelpful. I am incredibly disappointed and I don’t think I will be placing orders with Fashion Nova in the future due to the fact that they take advantage of young buyers.
Nia Leonard says
I’ve been a loyal customer of fashion nova since you first started the business, I loved fashion nova so much I would rave and tell my friends and co workers to purchase from fashion nova, because I thought it’s was a great company. I have NEVER had a complaint but recently I made a purchase $64.99 for a mauve jogging suit, I was in Vegas when my package arrived, once I returned home I never opened it, I decided I wanted to wear the outfit today, To my surprise I only received the Top, The way your company policy is it leave little to no time to contact you, When you contact customer service they send you a generic auto response, pretty much say to bad, I have spent a-lot of money with your company, I’m sorry but this is not okay in any way. I’m not asking for money back, I’m asking for the bottoms, I’ve never had such a horrible experience with any other competitor before and never experienced this type of oh well type of response. I’m sure this means nothing to you but As a long time customer for fashion nova and bringing buisness to this Company I will never be doing buisness here again.
Fashion nova need to work much better with customers who are returning items that is not as Described, also they provide customers with a Tracking Number that they have to purchase through the site, that make no sense, the label is printed out with faded words and are fine to read. Fashion nova should not hold on to customers money, they are forcing people who do not want to buy again just to keep the money and funds are only return back on a ecard only for their site.
Nia Leonard says
I have ordered from Fashion Nova since day one, I’ve spent so much money with them never had a complaint until now, I ordered a Jogging suit $64.99 and I only received the Top, I reached out to Customer service and emailed pretty much was told too bad, I will be writing a letter to the CEO, Had the nerves to send me a 25%off code as if I would spend another dime with them, I’m not asking for a refund just my pants.
Bernice Salcedo says
SEEMS LIKE IM NOT THE ONLY ONE BEING WRIPPED OFF. The absolute worst online service I have ever had to deal with. Never received my package because at this point its safe to say it either never came or it was stolen and now being worn by an employee of USPS.. Filed claims, AFTER CLAIMS, after claims ( 3 in total) ALL sent to Fashion Nova, and am still dealing with COMPUTER TROLLS that are still asking for a CLAIM NUMBER FROM THE SHIPPING CARRIER?!?!?!?!?! Ridiculous!
TO SAY THAT I AM UNHAPPY TO FN IS AN UNDER STATEMENT. HAD HAD NO IDEA A COMPANY OPERATING IN THE UNITED STATES WOULD CONDUCT BUSINESS LIKE THIS. I GET BETTER CUSTOMER SERVICE WHEN I ORDER FROM CHINA. I PLACED AN ORDER THE LAST WEEK OF SEPTEMBER FOR A TOTAL OF $196.84 MY PACKAGE WAS DAMAGED DURING SHIPPING (PACKAGE FOUND EMPTY) AT THE UPS FACILITY. UPS HAS ACCEPTED RESPONSIBLITY. THEY SENT THE NECESSARY PAPER WORK TO FN WITH OUT ANY RESPONCE. I CALLED FN AND WAS TOLD THAT THEY COULD NOT HELP ME I PROVIDED THEM WITH A CLAIM NUMBER ALONG WITH THE TRACKING NUMBER FROM UPS STILL NO HELP. HOW CAN THIS BE THIS COMPANY IS A MOFIA. CUSTOMER SERVICE DON’T EXIST HERE; WE NEED TO STOP GIVING THEM OUR MONEY. IM GOING TO REACH OUT TO MY STATE’S ATTORNEYS OFFICE TO SEE WHAT ELSE I CAN DO
Dela Morgan says
I made an order to Fashion nova and it never came. I complained multiple imes and they refused to give me my money back. Nothing was done nor was customer satisfction done at all. Im am very upset that the people I was corresponding with thought it was alright for me not to recieve my items. My order number is 38761254. I have been a wonderful customers spending hundreds of dollars at a time and for me to treated so poorly is ridiculous. i would like a full refund for the items that I didn’t recieve in my order.
YOU HAVE THE WORST SITE TO ORDER FROM. FREEZE IS NOT EVEN THE WORD. I MAKE MISTAKES CONSTANLY BECAUSE IT TAKES FOREVER FOR A CLICK TO GO THRU. THIS LEADS TO ORDERING WHEN INFORMATION IS NOT FULLY DISCLOSED. YOU GOT MY BLOODPRESSURE HIGH. I WILL NOT BE ORDERING ANYTHING ELSE FORM YOU. EVER
I’m having an issue with a returned / refuse package order #37020702 customer care #17047395. I hope you maybe able to assist or direct me to someone who would be able to help. I placed this order with Fashion Nova and returned / refused it because I ordered the wrong size. I spoke to a customer service agent and she suggested that I refused the package. The package was returned to the post office and shipped to Fashion Nova. I received a E-Gift Card on August 21 for the Canopy-Jeans-White-1. There was 7 items returned and I only received a E-Gift card for one item. I haven’t had much help from customer service concerning this issue. Customer Service says that the package wasn’t received but, the Canopy-Jeans-White-1 was. My question is why the other items was not processed and returned? All the items was in the same unopened package. I agree that there was no returned tracking number. The post office does not issue a tracking number on refused packages but, the Canopy-Jeans-White-1 was received which means the other items was received also because they was in the same package. I hope you can assist me with this issue.
Jovan Thompson says
I placed a order on August 1 2019…The system took my payment. Then said it couldnt give me a conformation number and it will email me it. I havent received no email. Tried calling customer service and it just gives a recording to leave message! I dont think it’s open untill pacific standard time. Which is a bunch bullsh*t because if you selling online clothes internationally your cs service should be open 24 hours a day! I don’t appreciate your system taking my money but cant complete giving me a conformation number because it says due to your promotions you all are behind! If you can’t handle the volume of people ordering. You shouldn’t have 40% sale fares just to make a buck! You obviously cant handle it so just stop already. I ordered this to be shipped because I have a flight to caych in a few days. Which now is going to be f-ed up because I dont know if my clothes are comming on time. ?? I will not be ordering sh*t ever again! Your promotions are loosing more people then you are gaining being cheap. I can be reached at 404-441-XXXX..I will be calling the corporate office to complain. Somebody better contact me back about my money!
I’ve been a loyal customer of fashion nova since they first started their buisness clothes has always fit right and never had any complaints. I loved fashion nova so much I would rave and tell my friends and co workers to purchase from them because it’s such a great company. I recently had a baby which means my body changed and obviously my sizing isn’t what it used to be. I ordered 2 item from fashion nova, I made sure I looked at the size chart to ensure my clothing pieces would fit. When I received my items I took them out of the sealed plastic bag it came in and just by looking at the items and the material it came in I KNEW the items would not fit. So I went to fashion nova.com followed the returned procedures, I got provided a shipping label which by the way I payed an additional 9$ for and sent them as instructed. Well after 2 weeks I did not hear back from fashion nova so I went out of MY way and took ADDITIONAL time to contact fashion nova myself to get an update on my return. After 3 buisness days I FINALLY got a response regressing my email and all I got told is if I have proof and a copy of the return label they would provide me with a 10$ gift card and unfortunately they couldn’t provide me the refund for my items. So not only am I supposed to have a copy of a receipt for a shipping label that fashion nova PROVIDED ME. I cannot get the credit for my brand new items I returned with tags, in original packaging and working the time frame given that I spent my HARD EARNED money on?! This is immoral for a company to do and it’s called STEALING from a PAYING CUSTOMER. Instead of returning the items BACK you decide to TAKE my money and just apologize? I’m sorry but this is not okay in any way. I’ve never had such a horrible experience with ANY company before and I’ve purchased and returned with other competitors before and never experienced this type of disrespect. As a long time customer for over 8 years from fashion nova and bringing buisness to this Company I will never be doing buisness here again. STEALING is not okay.
Richard Saghian CEO. Have you read these comments? The service over the phone is absolutely aweful! These girls answering your calls should honestly ALL be fired! I am very upset I just ordered two of the same dresses in different sizes and they were placed as different orderers- two separate orders one on 6/04 which I received tried on and was to small and there was NO packing slip inside only a return form. The other order was placed on 6/07/19 for a larger size and everything was inside that bag packing slip and all. So when I called in I spoke with Laura id# 15802924 as soon as I asked to speak with a supervisor she hung up on me and never called me back. I was floored. Like really? What kind of shady business is this? Then I called back in and the girl is pretending not to hear me and hangs up on me. Then I call back the third time and spoke to Kerly and she wouldn’t give me her Id number she said I don’t have one. And then asked her for her cooperate office phone number and she said we don’t have a cooperate office. I told her I wanted to speak with a supervisor. She said she’s busy I will take your information and have her call you… and nothing NO phone call. I want to return my first order as the dress is too small . I paid $150 for this dress not counting the tax . And I shouldn’t be given the run around and be treated with disrespect by some uneducated lil bratty kids running his business. I was told by Laura that she can’t find my order through my email. As I have all the evidence I paid through Amazon pay. She said for sure since you have no packing slip receipt they will not take it back from you instore. And as far as mailing it back they may not except it either since you don’t have our packing slip . Excuse me ? You don’t provide me with a packing slip for what ever reason and now you wanna give me the run around for my return -NO WAY! I’m going to go above and beyond to report your shitty business to the Better Business Bureau , Ripoffreport.com, Consumer Affairs as well and write my complaint all over yelp and we’re ever else. You will not rip me off like that. Not happening! I found the corporate office number off google. I spoke with Amanda in your cooperate office- the receptionist and she also said she will pass my number along as well. She said I can’t transfer you any where and have no one for you to talk to … OK then what the hell is a cooperate Office for ..? If you can’t hear out your upset and mistreated customers… then what is it for? Tell me because I certainly would like to understand. This is absolutely ridiculous and very unprofessional. It says a lot about what you stand for Fashion Nova. So upset at myself that I ordered from you guys. Wish I never did as I do not have the nerves or time for this nonsense. Like the good old expression you get what you pay for- Absolutely true! Rip off Scam is right!
Did you ever get a response? I cannot believe how bad this company’s customer service is.
Scammers took my money never processed order and sent wrong tracking numbers so I don’t get the money back.
Bad business. You all took my money and never processed order. Not professional and sent wrong tracking numbers stopping me from getting my money back. Scammers!!!!!!
I placed an order for about 200$ worth of fashion nova and couldn’t fit 4 of the items, I sent it back and was supposed to got a refund certificate for $80.96 instead they kept half of my money. Sent me a certificate or gift certificate for the amount of $41.00 and when I emailed asking why wasn’t I given all of my money back they responded we have the right to a restocking fee of 50% for damaged products but how were they damaged when they were never worn and tags still on them? this company is full of bs and I’m complaining to the better business bureau. I suggest everyone do the same. also they didn’t apply the 40% off coupon I used and told me ooh we are sorry but you can use it on future purchases well with fuc@ed up business like this I do not plan on future purchases.
I’m having the same issue as well. My item $44 but they only want to give me half back. I returned the items 3 days after I got. Never wore it. This company is a ripoff.
Thank you for contacting Fashion Nova. I’m happy to help!
After reviewing your returns I can confirm you have been issued a partial credit (50%) as the items returned were encountered Damaged/Defective when processed by our returns department.
This means our team concluded that the items could have been returned either worn, washed, did not have the original tags attached, were not free of stains, makeup, deodorant, or wear.
We truly appreciate your understanding.
Fashion Nova Customer Care
Avoid this company like the plague, I placed an order which was delivered, the description did not say that the dress was ribbed, I e-mailed customer service and received 8 replies.
None of the replies addressed my complaint this is the worse customer service I have ever experienced.
They sent the credit note and I e-smiled them again to find out if I could use the present credit note along with a previous credit note to purchase another item as they do not refund or exchange, the details in my e-mail were completely ignored and the questions not answered.
I will use the credit note ASAP as I have no choice, but would not recommend this site to any one, the staff need to go on a customer service training course, absolutely the worse company I have ever brought from
I placed an order and userd a store credit from a previous purchase. Instead of using my store credit the company charged to my credit card that they must have had on file without authorization. I ended up never receiving the items and now I’m being told I will receive another store credit which I do not want. I have tried to contact customer service with no satisfaction and every phone number that I call related to the Company is either a non working or disconnected number. I am at my wits end with fashion nova I am beginning to think it is a scam company and I plan on contacting my credit card to explain the situation. My advice would be to not order from this company it is definitely not on the up and up
Jackie Smith says
Reading all these comments I feel sorry for you guys!! Yes it’s a scam! I don’t think it started out that way but they’re a hit or miss company. They hardly refund money only giving store credit hoping when you use it you’ll go over the credit, spending MORE money with them. If orders are late it’s most likely one of the pickers threw your order away!! This happens a lot because they’re over worked in a sweatshop type of environment, IN LOS ANGELES at that!!! You may receive DIRTY/WORN items because all these people you see saying they returned their items… The items WILL BE RESOLD!! Some items have period blood, vaginal discharge and other nasty stuff and they still resale it! They truly don’t care! The owner tries to give good customer service but it’s management! These people truly don’t care and I believe are trying to ruin this man.
Oh and this article said items are made by the company and that’s a complete lie!!!! Majority of the items come from China or are made downtown. You can buy the same jeans for about $10 or less!! They just have their name/tag sewn on.
Get it together Richard or your company is going to fall. Eventually you’ll run out of customers to screw over!! Check your managers and leads!! They’re NOT doing what you’re paying them to. This is bad business!!
Dena Tylutke says
I placed an order the week before Christmas. Fashion nova was on the top of my daughters list. I paid for express shipping and was so excited to receive her items. 2 days before Christmas I get an email starting my order has been cancelled. I have no idea why, I have been emailing daily and getting no responses. My daughter was upset that her items were not here. I have not gotten refunded and all I want is to reorder these items for her. Can someone please help me or tell me what to do. This is not good for a business to behave this way.
My order # was 25437755. All I want to get are my daughters items that were on the top of her Christmas list and she was so sad and disappointed and I can’t even tell her anything because I receive no response from the company. I’m wondering why this is happening. Are there issues somewhere along the lines that a business would treat their customers so poorly.
Tiwania Scott says
So I’ve been ordering from Fashion nova for a couple of years now speanding 8k with this company. I placed one simple order Dec 12th for I item and today is Jan 1 2019 and never received my item. I’ve called the horrible call center waiting to get through for 1 hour and was disconnected, and patiencelty waited again for for yet another 45 min on 3 different phone calls 3 different 3 to speak with someone spoke with a Salvador who promised me that the item was there and a agent who stated that he was a supervisor by the name of Edwin who stated my order would be pushed through, end result I still do not have my item. I’ve written in several times only to get the automated we are working on your order deal, well how long does it take to work on one jacket, then I get the text messages about 1 day shipping and extra sale deals and overnight shipping was upsetting when it has now been almost 3 weeks I don’t have my item I can only assume someone else has my item by now just be honest with me, so you offer me a $10 voucher whooopiiii your coupon codes offer more but thanks lol slap in the face I just wanted what I order.. keep up with your demand if you ( GREED ) but we all appreciate it until your company can’t handle it. I then placed two more orders, orders went out the same day I placed the order got it right away.. what is really going on. I took it upon myself to write in to fashion nova again stated maybe I will need to write to someone else about my order Maira Navarrete responded told me my order needed to be processed again .. they are sold out how will that work??? Then I got a refund at 130 in the morning lololol poor poor service .. OH AND THE CLOSED MY ACCOUNT ?? unprofessional… why because it show my history of spending a lot of money and I spoke up about it and one of your colleagues mentioned it as well… what is the purpose of doing this .. I never once snapped off, I simply told you fn Maira I will need to write to your company about why I’m not getting my package and no one is being honest… 3 phone call, maybe 3-4 emails, and a message on messenger on FB .. had someone had just been honest I would not be upset .. you CEO Richard Saghain really need to know how you guys are treating your customers that put in a lot of money into his company… look at the list of complains..
I have place an order the beginning of December 2018 and until now I have not received my order nor a refund, I have sent several emails regarding this matter and until now I have not yet received a respond. SMH… Going forward I will never order anything from this company again.
TATJANA MICHELE HICKS says
I placed my order on 10/28 and still no refund or items. This is ridiculous.. I have never had this issue with them before. They dont have a number u can call to talk with someone which is crazy and I am tired of emailing bullshit. And yet they continue to send me emails and texts about ordering stuff and one day shipping like do u really think I’m about to order anything and else and still haven’t gotten my last order or refund. It does not take this long to refund someone’s money.
Mahogany Morgan says
I have been ordering from Fashion Nova almost a whole year I have always had good service until this time, I guess you moved to a different location I feel as if y’all was moving to different location y’all should of stop orders on y’all website this would be my third refunded from you. Then I feel like I was given the wrong tracking number purposely. The phone doesn’t work the customer service though email is poor. I have talk to four different people that poor a** f**k. SOMETHING NEEDS TO BE DONE AS SO AS POSSIBLE . This is ridiculous and careless.
Justina Delgado says
I ordered on 11-15-18 and it is now 12-11-18 AND I HAVE NO TRACKING NUMBER ! I been ordering from fashionnova little over a year now never had theese problems
kim story says
I placed an order on 11/28/2018 paid for & still no Oder no tracking # NOW I HAVE TO SHOP FOR MY B DAY OUTFIT ALL OVER
This is my second time ordering from Fashion Nova, they paid celeb to promote their brand and can’t provide good service to their customer’s. It’s sad that so many people having a really bad experience with this company and it still doing the same. People need to report their experiences with Better Bureau Business, which I did too. Let’s stand up to this unfair scamming company that don’t value their customers.
I filed a complaint with the BBB several weeks ago and Fashon Nova has yet to respond. My last two orders were cancelled, but it took almost a month for me to receive a refund. Now after 19 days I received a DM on twitter saying my most recent order has been cancelled, but I haven’t received a refund, an email or a text regarding the refund as I did previously.
Mahogany Morgan says
they better not do me like that
Kym Bess says
I ordered from this company 6/2017 and never received my items. Did a claim through PayPal since I paid through them and Fashion Nova sent them a tracking number stating I received the packages. But on 7/13/2017 I got an email from Fashion Nova stating they had gotten the package back. Still no refund nor merchandise over a year later. It’s sad to say I’ve tried to resolve this issue many ways even contacting the company. I guess I’ll have to sue them to make a point that you can’t do this to people.
I am having a lot of issue went them as well took a month to come the customer service representative keep lying to me and after a month I receive my order then boom they didn’t even send all my order It’s been 3 weeks and I’m still waiting on my refund for my money clearly fashion nova has there too ppl they tryna take card of I will never order of there website EVER again there better clothing store then these lying a** company trying to just keep my money damn y’all not rich enough?! Y’all are very pathetic. Give me my damn money back
Jessica Case says
jessicanichole24@ icloud.com HOW DID YOU GET INTOUCH WITH AN CUSTOMER SERVICE REP?
Allison Bonafede says
I am writing this due to a series of unfortunate events when ordering through your company. I absolutely love the style and quality of the clothing you provide, however, my ordering experiences have been nothing but disappointing. The first incident I would like to bring to your attention has to do with the order I placed on September 14, 2018. When creating this order I had purposely added more things that I didn’t need to my cart to reach the $75 free shipping promo that the site offers. I received the order in a reasonable amount of time and absolutely loved the fit and quality of all of the items except for one, in which came in damaged. The pleather crop top that I had bought to match a skirt in the same order for an event I was attending had come in with damage due to a packaging error. The plastic bag that each individual item is placed in had been sealed onto the shirt. When I opened the seal it tore off the leather finish and was visibly ruined. When contacting your customer service via email, I was told that my only option was to purchase another shirt. I had not been given a refund, and the option to exchange it for a new one was not made available. Instead I was given a 20% off promo code and a 30% off shipping code; both of which couldn’t be used together when placing the order again myself. When I originally purchased the shirt I paid $10.39 with my own coupon and the free shipping I got for spending over $75. In the event that I tried ordering another one, I was still going to be paying $15 and up for the same shirt in which I had already paid $10.39 for. I went back and forth with customer service multiple times until I finally gave up because nothing was being resolved or understood. I ultimately had to purchase a new outfit from a local store for the event and still have the damaged shirt sitting in the bag in my closet.
I feel that the company should have better guidelines for handling cases especially ones in which Fashion Nova is to blame for the mistake. The fact that the customer service reps were unable to issue a new shirt after I had done what they asked and sent pictures of the damaged product baffles me. This company has become so popular in the recent years and I think it is time that a better return/exchange policy was put in place to make it easier on the customers.
The second incident I would like to discuss occurred with the order I placed on October 17th, 2018. I placed this order despite the bad experience on the first one. Once again I ordered over $75 worth of merchandise to get the free shipping. I had specifically ordered to full outfits, one of which I needed for Halloween and the other a matching set for New Years. When placing this order, I had not been made aware of the switching of distribution centers nor had I been aware that my order would be delayed. After about two weeks I became nervous that my order had been lost or stolen and reached out to customer service to receive tracking information. It wasn’t until then that I was informed that there was going to be a delay, and when I was it was through a mass produced newsletter with no specific response to me or my order. I had already missed Halloween but still looked forward to the New Year’s outfit and patiently waited for it to come in. On November 16, 2018 my order had finally been delivered. Missing all of the items except for the two things I no longer needed that was for Halloween.
When I had last communicated with customer service I was informed that regardless of the delay in shipping all of my items had been set aside and would be making their way shortly. The fact that I waited an entire month to receive the only items I no longer needed, and none of the others, was incredibly disappointing. After all of the trouble I had went through I should have been contacted when they realized the majority of my items were no longer available and been given the opportunity to cancel my order. This was a huge inconvenience and yet another bad experience right after the other.
Although I love the clothing this company sells I feel that I have gone through way too much effort and time with my ordering experiences to ultimately get nothing resolved. With other online companies I have purchased from such as Zaful and many others. The customer support has been incomparable. With one email my issues have been completely resolved. The fact that I have had nearly 20 back and forth emails with customer service is far too time consuming. I would consider ordering from this company again if they provided better support and possibly improved upon their shipping and return/exchange policies. Fashion Nova is an online store and there aren’t many physical locations, with that being said customers can not try things on for size. Exchanges should be free to the customer and they should not have to pay shipping fees again. All in all, as I said before Fashion Nova has amazing apparel and has so much potential to be my go to company for online shopping however, due to poor customer service I will be staying away for a while.
Janet C. says
I am experiencing the same mishaps. It is absolutely frustrating. With the amount of attention and celebrity related endorsements/ collabs, you would think the level of professionalism and efficiency to provide customer care would be top priority. It’s mind boggling that you can’t even talk to a representative to help with matters. I too am awaiting refund for unshipped items. At this point, that’s considered robbery, as they took my money without providing goods. I have wasted so much time emailing back and forth, only to get generic replies. I will NEVER shop Fashion Nova again.
Report it to Better Bureau Business
Ciara H. says
This place is horrible. I have been buying from Fashion Nova quite a lot over the past two years and I have NEVER experienced what I have in the past 6 months with this company. They are holding over $300 of my money hostage! AND THIS IS RECENTLY AS OF OCTOBER AND NOVEMBER! They cancel items from the orders and don’t inform you until after the money has been taken out because when you buy from them, they take the money first and then you’re let at their mercy.
And do not even think about trying to contact customer service! They resort to not responding to your emails after the second time and don’t even consider calling the number on the customer service number on their site unless you want to give yourself even more grief. There is no live person EVER. It’s literally an automated message. It’s like their sitting back laughing at us because THEY KNOW we really con’t so anything but THIS….complain! DO NOT SPEND YOUR MONEY GUYS. IT”S A HIT OR MIS CRAP GAME AND MANY OF US HAVE CRAPPED OUT! PLEASE COMPLAIN AD POST. WE HAVE TO GET THE WORD OUT.
This is my first time ordering from this called Fashion Nova Online site and they stole my money. I have ordered 5 items since October 24, 2018 and never received my orders until now November 13, 2018. I have requested my money back via email because they have no direct customer number that’s working and they never refunded my money. THIS WEBSITE FASHION NOVA IS A SCAM. Please people their clothes could look very affordable but once you ordered they take your money and they don’t ship the clothes or items. PLEASE DO NOT USE THIS SITE ESPECIALLY AROUND THE HOLIDAYS IS EVEN WORST. I have my attorney working on this case and they will be serve soon. This has to stop and it’s very unfair to people ordering from your website.
I’ve had the same problem.. emailed several times and called about a refund for items that I requested express shipping on.. items I purchased over 3 weeks ago. I also placed another order 29 days ago and still have not received it & the company will not give me clear answers on when the item will even ship. Here’s their telephone number; if this helps 1 (800) 866-0286. Best wishes!
This company sent me a shirt that reeks of cat urine and will not respond to emails nor do they have a customer service telephone number that works. I would not recommend ordering from here unless you like a waste money and want feces sent to your door.
Carolyn Huff says
Fashion nova aint a good or great company i been waiting on a refund for a email. Telling me my refund will be credit to my account within 48hrs its been two weeks an i keep getting a dumb a** message from some h*e name Ambar Navarro keep sending me the same f-ing email she doesn’t respond to emails the b**ch keep sending the same email if I lived in Cali i would have been at U bi**hes door for playing with my f-ing money. I hope this company fail which u already doing I hope cadi b get smart leave this cheap a** company alone get a better deal with a better company fashion navo is a Hell bad f**k this company an they bull s**t
My return was tracked and delivered to Fashion nova on Oct 17. Nov 1 and I still have not got an e-credit!
If the parent company is publicly traded I’ll short the stock and get my money out of them one way or another…
They offer 30% discounts to extend this scam..
Holly perez says
I ordered 3 jeans all 2xl, one has a busted zipper and one is a size zero I want a actual refund and I want to return these no store credit I never want to order from here again
Do you guys know how much ONE mistake costs on your end? Run the numbers how shipping the wrong order to a customer costs and then imagine pissing that customer off that they no longer want to purchase from you. I guarantee another competitor is watching your weaknesses by reading the long list of un-happy comments below. I would!
Listen, you got a good product BUT your customer service and the process you follow has got a HUGE issue. There’s obviously lack of training in the fulfillment department or you wouldn’t have so many shipping issues and then there’s the process you have when you do make a mistake. Do not punish the customer or hold their already purchased product as leverage in order to get your clothes back. Here is my Email complaint request number (9159759). My phone number is in my email. Call me to resolve my continuing issue and see how much of what I wrote was ignored and how offering me a 30% discount on my next order doesn’t do me any good when I don’t plan on ordering again. And think about hiring me to be your customer service monitoring agent. It’s ok as a company to make a mistake but it’s how you respond to it, is what matters.
Your reps completely overlooked most of what I said in my emails.
Oh my god !!!!!! The exact same thig has happen to me.
My order has not been delivered. It has actually been delivered to Germany !! My tracking says its been signed for in Germany.
I double checked my details and my address is correct. It even states on my tracking.
– I have emailed over 10 times. All I get is the same automated response ?! I got the exact same email sent to me.
– I called 5 times this morning and twice last week. The telephone line doesnt work ? I was first put on hold for 4 minutes then I called back for another automated message to tell me your business hours and to call back. But I specifically set my alarm so I could call in the right time zone. Again, no help.
– I messaged on instagram, no reply.
– I commented on photos on instagram, no reply.
The customer service is absolutely shocking. I still have not spoken to a REAL person.
I have screenshots showing evidence for all of this and will be posting it publicly on Facebook if nothing is done about it.
Aisha Byrd says
What is an email, Mailing address, or telephone Number to corporate or someone above the customer service ?
1 (800) 866-0286 Fashion Nova
ALLEGRA REED says
i ordered 3 dresses i only received 2. i am told by customer service i have a 2 window to report this. I was on vacation when the package was delivered. Your basically telling me your keeping my money even thou you all did not mail what i paid for. i just want the dress or a refund. im not trying to get over on your company. fair exchange i paid you i want my item or a refund.;
Kiawna Flores says
I had ordered a dress on Monday and I still haven’t gotten any updates on my package. I tried e-mailing and calling multiple times and I can’t get a hold of anyone. Considering I paid for the two day shipping, I am hoping that I should be getting it today. I have become a little distrustful of the carrier that delivered my package because they had dropped it off to the wrong house and insisted that they left it at my house. So it makes me nervous that I haven’t gotten any updates and I just want to know the status of my package.
I have Been ordering From Fashion Nova for a while now. An this is a Bit Disappointing Knowing that I took all the correct steps when placing my order. But do to a address mistake my Package was delivered to someone else. an Fashion nova doesn’t wanted to take their responsibility for the mishaps. Now I’m without my items and my money. Fashion Nova has to accommodated their customers better. Instead of how they treated me during this mishaps. The establishment is the one that will suffer when thing like this take place. An aren’t handle correctly. I told Ms.Dennis Ordoñez (SPA) (Fashion Nova) that my package was delivered just not to me and her response took my breath away. Read Below
Like · Reply · 23m
Ymust LoveHurt Richardson
Ymust LoveHurt Richardson Brittany Richardson
Aug 22, 2018, 11:25 AM (22 hours ago)
Good Morning, Fashion Nova
I sent an Email to you guys Monday Midday and Called the 1800 Provided. In reference to my Delivery I have yet to receive a response. My package was Delivered to the wrong Address because you guys put the wrong Address. My shipping address is 222 37th Street SE. An My package was sent to 222 37th Street SE Apt#B21. Which there is no Apt number on my Shipping address. This is Fashion Nova’s mistake I put in the address for which my package should have been Delivered too . My Billing Info was Merged with my shipping address on your end. so, I’ve been trying to contact someone in reference to my Items being replaced or my Money being Refunded. This is one mistake that will Hinder your business. I think you guy should have a Customer Service Line added with real agents to help. with thing like this
Dennis Ordoñez (SPA) (Fashion Nova) via zendesk.com
Aug 22, 2018, 12:16 PM (19 hours ago)
Fashion Nova Global Customer Experience
Your request (8337538) has been updated. To add additional comments, reply to this email.
Dennis Ordoñez (SPA) (Fashion Nova)
Aug 22, 9:16 AM PDT
Thank you for choosing Fashion Nova!
We’re sorry to hear that you’re experiencing this issue. Our records indicate that your package was delivered, so we strongly recommend that you contact your local post office and ask your mail carrier about your package.
Please also check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered. It is not uncommon for missing “Delivered” packages to have been claimed by someone else on your behalf.
If it states delivered, Fashion Nova can no longer accept responsibility for the package. However, we are happy to work with you on the recovery of your package. We recommend completing the USPS claim form here
Please contact your local mail carrier and post office to file a claim. Once the claim is filed, please contact us so that we can keep track of this in our system.
Fashion Nova Customer Care
Aug 22, 6:13 AM PDT
Good Morning, Fashion Nova
I sent an Email to you guys Monday Midday. In reference to my Delivery I have yet to receive a response. My package was Delivered to the wrong Address because you guys put the wrong Address. My shipping address is 222 37th Street SE. An My package was sent to 222 37th Street SE Apt#B21. Which is Fashion Nova’s mistake. My Billing Info was Merged with my shipping address on your end. so, I’ve been trying to contact someone in reference to my Items being replaced or my Money being Refunded. This is one mistake that will Hinder your business. I think you guy should have a Customer service Line added with real agents to help. with thing like this
This email is a service from Fashion Nova. Have you checked out our site FashionNova.com today? We restock our merchandise every day, so be sure to check out what’s new! Stay connected with us on our Blog, Facebook, Instagram, Pinterest and Wanelo.
Aug 22, 2018, 2:25 PM (17 hours ago)
It’s not uncommon in the area I live in and I’ve already ask my Neighbors if my package was delivered. I know it was delivered but your establishment put my apartment number from my billing address with my shipping address. which I have a copy from the mail services showing that fashion nova made a mistake on my Package. so, the package was delivered again I say. But fashion Nova is responsible for this mistake do to address incorrection. so, I would like to know what will be done about my two items.
Dennis Ordoñez (SPA) (Fashion Nova) via zendesk.com
Aug 22, 2018, 3:53 PM (16 hours ago)
Dennis Ordoñez (SPA) (Fashion Nova)
Aug 22, 12:52 PM PDT
Thank you for choosing Fashion Nova! I’m Happy to Help!
If it states delivered, Fashion Nova can no longer accept responsibility for the package. However, we are happy to work with you on the recovery of your package. We recommend completing the USPS claim form here:
Please contact your local mail carrier and post office to file a claim. Once the claim is filed, please contact us so that we can keep track of this in our system.
Lovina Robinson says
This very same thing happened to me!! They put the wrong address. I was left with no items and not money. They would not grant me a refund because it was delivered to “someone”. They took months also to even reply to my concern. They don’t have someone to talk to. My friends had warned me prior to ordering about them and their clothes and I failed to listen. They get their business by customizing outfits for celebrities and giving hem A1 service but send their non celebrity customers the cheap mill clothes and treated them without regard. I got the same exact response you did that they could not do anything. They don’t care.
Kim R says
I have been emailing since April 2018 about FALSE ADVERTISED PRICES, as I was going thru the site I came across high waisted jeans listed between 9.98 to 12.98 I ADDED the jeans to my cart 1 pair for each myself and my 2 teen girls about 2 minutes after adding i went to check out and the jeans were 32-36 EACH. Ive sent emails, SCREENSHOTS all Ive gotten is EXCUSES and that they WILL NOT HONOR the ADVERTISED PRICE.! Im not trying to contact the owner himself
Sonya Currie says
I ordered 4 items last thurdsay when they had 2 day shipping. It was my first and last time shopping with them. I didnt receive anything until this past tuesday and only 2 items arrived????. Where is the rest of my order?? You charged me for all 4 items and all 4 had the same tracking number but i only received 2 items. I want either the items or a full refund. This is ridiculous, you cannot get in contact with anyone at the company, no in responds to you. This is a lawsuit waiting to happen. If i don’t hear back from someone in regards to my order, im definately contacting an attorney.this is fraud l. Its like they are stealing peoples money and lying to them. While they posting all day on instagram but not fufilling orders..smh..this place needs to be shut down
I ordered my items on July 11 and I paid for one day shipping because I was going away for the weekend and needed the outfits for Friday Saturday and Sunday I have yet to receive my package and this is day 4. I keep emailing them the number they have I wrong so I need my money to be reimburse back to me. I am very upset because this is the second time I paid for one day shipping and I yet to get it within one umbrella. I WANT MY SHIPPING FEE REIMBURSE IMMEDIATELY… I WANT MY PACKAGE NOW.. ALTHOUGH MY EVENTS HAVE PASSED I STILL WANT MY PACKAGE.
Warehouse Theives!! Horrible Customer Service!! I returned 5 items due to size or I didn’t like, the first week of May 2018 and I still haven’t received my refund. I get the same automated email response and no management involved. I have been so patient and still very respectful but also pissed. There are about 20 or more emails back and forth between me and customer service , but still no refund. Fashion Nova calls themselves sending my refund of $80.53 on June 6 in 3 gift cards and they were all with a ZERO BALANCE!!! How unprofessional and shady was that? I waited until I was ready to purchase more items to use the card with was just today June 17th and nothing was there!!! Now I’m more hurt then anything because Fashion Nova clearly never planned on refunding my money and tried sending me BLANK GIFT CARDS to shut my mouth and stop emailing. It’s obvious that they have hired theives and they’re all in on this scamming process. Richard Saghian you should really investigate your losses from your employees. Maybe I should reach out to the Kardashians and Cardi B about this scam and maybe we can all get our hard earned money back.
Sorry to hear about your issues with Fashjon Nova. I ordered a few times and no problems, but within the past 30 days I’ve been waiting on a refund for two items and for another item to ship. I sent several emails and some were not responded to. One email response addressed my refund, but didn’t make mention of the order I placed 28 days ago; which I haven’t received. The rep stated that my refund was “being processed”. However, another rep told me the same thing Saturday on the phone. I contacted the Better Business Bereau yesterday and sent Richard S. The CEO a message via Linked In today.
Debra Outlaw says
I want to know of your company is some kind of scam? I paid for a $50 gift certificate that I do not have. Trust you were not my first choose. My niece likes your clothes. However I will shop with you again.please send my card or refund to Discover card.
MERISSA HERRERA says
This place is f-in bulls**t I’m upset as f**k I want my money back. None of these numbers work and your email contact sucks. How can you advertise this and act like you guys give good deal and make it seem very legit and f**k over people. You don’t even get a respond why did I pay extra money to receive it within 1 day and it’s been more then that? This is a scam and fake as f**k. I WANT TO SOMEONE I’M CHARGE OF THIS.
As everyone else my Package was returned but no refund or giftcard. Customer service does not care about the customer, this is my first time shopping on this website and is my last. I try to encourage everyone I know not to shop here. People work hard for their money and you are just stealing from customers smartly. The customer service could not even be bothered to check on the return. It had nothing to do with her, it’s the returns department. Horrible! Fashion nova will someday answer for all their wrong doing.
jennifer Ortega says
I want to make a formal complaint as well. Like many of the complaints, I requested next day shipping as well and received my items literally over 7 days later. they also refunded me only a $15 gift card. Which I am assuming for the $15 surcharge for next day shipping.
1. I didn’t receive item in time for the event I planned to wear swimsuit for.
2. They sent me a $15 gift card rather than a refund to my card
3. they wont accept my swimsuit back for return
I literally emailed them everyday. Their “24/7 customer service” really means once a day email per customer.
I definitely will never shop here again. Thank goodness I only spent $50 here, and I definitely will tell all my sorority sisters, siblings, friends, family, teammates and coworkers of my experience here.
with 4 million followers they need to step their game up with customer service, and have a better system for their returns.
Janice Williams says
This is exactly what I am experiencing. I have been fighting with them since April to refund me my 109.00 back for items the post office left in an unsecured location and it was stolen. This is by far the worse customer service experience I’ve ever had. I am looking for someone in corporate to speak to. This os a multi million dollar company that im fighting with for a little 109 and I do not want a gift card
ALLEGRA REED says
has anyone found a working number
1 (800) 866-0286
Please can you update your phone number,I ordered two same out fit and no one from the office called me and I have been calling to no available,please call me via 703839XXXXX Tnks
Ashley Riley says
I placed my order on Friday May 25th. I placed it to be shipped in 1 business day. Therefore the package should have gone out Tuesday May 29th to be received Today May 30th since Monday was a holiday. I paid $15 extra to have my package delivered express mail. Instead Fashion Nova did what they wanted to do and sent my package regular shipping and now I won’t have it until June 2nd. These Items were for a trip I am going on tomorrow for a graduation gift and now I don’t have the outfits that I wanted to take on the trip with me. This is a huge inconvenience and what really pisses me off more is that they refused to refund me my money and/or reship the items I purchased to the address I will be at on vacation overnight. Then when I got back I would send the Items that are being shipped to my house back to them. They gave me a code for 30% off and told me that if I didn’t want the items when I got them to just send them back for store credit. Why in the world would I want to spend anymore money with this company when you ruined my trip because of your workers lack of compentence to make sure that items are being shipped out properly. I basically have to pay for a mistake this company made twice because now I have to go shopping again and pray I find something. While they keep my money and send me items that will be useless by the time I get them because, my vacation will be over. Never again will I purchase anything with this company because even larger companies such as Forever 21 whom I use to work for and use to have a store credit only policy would make exceptions when they inconvenienced their customers the way Fashion Nova inconvenienced me. This is absolutely ridiculous.
I purchase jeans and paid a total of $35. I returned the jeans and was credited with $15. I asked why and did not receive a response yet. First and last time using site. Buyers beware
I paid $35 for jeans and returned them and received credit for $15. I would like my full refund. My first and last time on your site. Buyers beware.
Thank you for contacting Fashion Nova!
Kindly note the gift card #1275919A186491863057 for the return was for $15.00.
Sueyon Blake says
This is exactly what happened to me. I hate fashion Nova, they’re like some scammers. Bulls**t!!!
So I made an order April 6. Today is May 17 fashion nova just sent me a “gift card” thru email. So when I went to use the gift card and remake the purchases I made before … they charged my card again .. what’s the point of the gift card if your just going to charge me again. I’m really unsatisfied. And considering I needed these items for my vacation. And customer service line doesn’t even work.
My experience is just like everyone else. Hit or Miss. There’s absolutely no customer care whatsoever and the company has not made any attempts to correct this problem. Every other comparable clothing company has live customer service people on the phone and real time email replies. The CEO, CFO & COO are simply unreachable. I have half a mind to go to headquarters in person! A dress was ordered 1 month ago, and it took over 2 weeks before they said it had sold out. Here we are 3 weeks later and still no refund and no dress. Such a bummer because I love their clothes and shoes but their lack of care is maddening. Why don’t they care about us?
Jennifer Bonilla says
I returned an order 2/25/2018 and I haven’t received a refund or a gift card. I have sent numerous emails and also called their phone numbers and never reached anyone and NOBODY ever return my calls. On 3/25/18 they send an email asking for the Return shipping receipt, order number of the items returned. I send them a picture with that information on 3/28/18 they ask me AGAIN for the same information. I RESEND the information AGAIN and NEVER heard anything back from them.. If I don’t received my money back soon, I will be pursuing contacting the business better bureau and calling my bank as well ……..This is very unprofessional and stressful. This is the Worst Company EVER. I will NEVER order from this company again because there seems to be something fraudulent going on. I’m also going to Contact the CEO Richard Saghian and anybody that have a High position within the company.
Omg yes you are speaking the absolute truth!! The exact same thing has happened to me!! I also returned an item and they never gave me my refund on the gift card. I’ve tried calling AND emailing AND writing to them on IG but I haven’t heard anything from FN. This is ridiculous and I plan on taking further action if they don’t refund my money.
I am also not receiving my refunds or store credits and in the process of contacting the corporate office and BBB. This is ridiculous and this company will receive a lawsuit soon if this continues. They are ripping people off and that is not ok.
I contacted the BBB yesterday so I’m waiting on Fashion Nova to respond. I also sent the CEO Richard S. a message on LinkedIn this morning.
Nandita Algoo says
I placed my order on February 19th, 2018 and it is now March 21st, 2018 and i have not even received tracking information or any update about the status of my order. When i look at order status on my fashion nova account it says “unfulfilled.” Ive sent numerous emails expressing my concerns and trying to get answers but it seems fashion nova has an automated response they send to everyone and they say “reply to keep speaking with whichever person” and you do and you never get a response back. Ive also called their phone numbers and never reached anyone. I have been on hold for a very long time listening to music playing in the background and then after like 20 minutes the call ends. Ive never had a problem with fashion nova I’ve ordered from them twice before. I don’t understand why no one is available to assist when you call or email. A simple status update would be helpful. and if the items aren’t available please refund my money. I don’t think i will ever order from this company again because there seems to be something fraudulent going on. Will look into a possible court case against Nova if i do not get an update on my order or get a FULL refund.
Michelle Appling says
I returned an order 2/18/2018 I haven’t received a refund nor a gift card I have sent numerous emails and they keep saying they need tracking #, and oder # and ups reciept I have sent this information four freaking times where is my money. I will be pursuing contacting the business better bureau ……..This unprofessional and stressful how dare you take people’s money and don’t send the refund.
Chauncya Lucas says
I placed and order on 2/23/2018 with free 2 day shipping because my order was over a certain price. I didn’t receive the order until 3/7/2018 and I expected/needed it by 2/28/2018. I went to the website several times to track the order and the page was always blank. I sent emails to the customer service email address and was just told that the order will be sent soon. I had no idea where the order was and it just showed up at my home on 3/7/2017.I was given 30% off for my troubles. I have a friend having the exact same experience and she placed her order on 3/5/2018 with 2 day shipping. She planned to wear items in the order on Sunday and now will have to go out to purchase items instead at this late date. Not to mention, she will be spending double money because Fashion Nova doesn’t offer refunds.
I’ve ordered from Fashion Nova 3 or 4 times and my earlier experiences were great.
My experience with Fashion Nova this time around has been poor at best. I should be able to get detailed tracking info via the website. I don’t want to receive automatic or scripted responses when I email to question the status of my order. If 2 day shipping is promised, that should be honored. Fashion Nova may soon lose 2 customers if this keeps up.
Seems like a lot of consumers had no problems the first 2-3 times they ordered with Fashion Nova.. that was my case. Now problem after problem. Haven’t received item that I ordered 29 days ago and never received item that I ordered 24 days ago with 2 day shipping because I needed the items for the first weekend in November. I’ve requested a refund for this order several times and still have not received a refund. In addition Fashion Nova reps very seldom answer emails.. only sending a generic automated response.
Beverly Francis says
I placed an order with Fashion Nova February 28, 2018 (order # 12680726) wit free 2 day shipping. Today February 7, 2018 makes 1 week that my order has not even been processed. I’ve sent multiple emails and have only received automated emails. I’ve called Fashion Nova’s number and got an automated recording. I checked the site to see if the items I purchased was still available to buy, but 2 pieces are now saying sold out on the website. exactly what do I need to do to get what I’ve paid for? Fashion Nova clearly has a issue with delivering customer’s orders but has no problem withdrawing money out of accounts. This is extremely irritating, a major inconvenience, and most of all unprofessional.
Stacy Lewis says
I made a purchase on Saturday 24 February 2018 free two day shipping it is now 6 days and I haven’t gotten a shipping notification, I email several times and have only seen a automated response, I also tried calling no customer service representative. This is very frustrating.
The same thing I am going through. I ordered my items on March 2 with the two day shipping. It still hasn’t changed from “unfulfilled” to “shipped.” I’m so angry! I wanted these items for my birthday on March 8th!
Keianna Nicole says
Shipping and the quality of the products have gotten very bad. Cheap zippers and fabric. Have been waiting on an item to be delivered that should have been here on Saturday and today is Valentine’s Day, have a singing performance tonight and no dress! I’m not only wanting a Full Refund but Credit that I want ever use because I won’t ever order from them again! POOR SERVICE!
Markeisha Henderson says
I wish I would have read these reviews before I ordered from your establishment! Your shipping is HORRIBLE! If you advertise to your customers a time frame for delivery you should honor it! Or STOP ADVERTISING IT! Your customer service is horrible! Why have a customer service number your customers can not get through to? I am VERY DISAPPOINTED!
Samantha Head says
I’m emailing them to see if my return made it there…so I can order my first purchase since I received the wrong size. She asked my what the issue on sizing was. Assuming she had my return. 2 days later I get an email. Same person CHAR. SAYING THEY HAVE NO RECORD MY RETURN!
SO I PAID FOR THE JEANS, 22.99 PLUS SHIPPING, THEN RETURNED AND PAID 10.00 FOR RETURNING, THEN SHE TELLS ME IN ORDER FOR ME TO GET MY EXARD I NEED TO SHOW PROOF OF A RECEIPT FROM THE PIST OFFICE?
I NEED SOMEONE WHO IS COMPETENT TO REPLY TO MY EMAIL BEFORE FURTHER ACTION IS TAKEN. THIS IS THEFT! I WANT MY F-ING MONEY BACK
BTW… THIS IS MY FIRST PURCHASE
Tarrah Johnson says
I’ve been ordering from them since December 2017. I was skeptical of buying their merchandise because of how the clothes would fit me. I gave them a try.. love the way they fit me. It was up until after Christmas when I have been receiving poor customer service and shipping services from them. Alani and Kenneth (fashion nova email reps) have been horrible with assisting me. Every time I email about my orders, they don’t provide me with the information I need. Over the time..I’ve ordered a total of 7 orders from them and only 1 of them arrived on time with the exception of the holidays. Now that the holidays are over, I’ve experienced nothing but poor service. I receive my packages weeks after I have ordered. Just last week I email them about a order that wasn’t updated being a week and Alani tells me tha my address is insufficient and my merchandise was sent back to them. My address wasn’t insufficient because that is the same address for billing. I called the California post office to find out what happened. Come to find out FASHION NOVA put the wrong postage label on my order and it was sent back. The post office said they send multiple packages a day back to fashion nova because of the carelessness of their shipping department. I had the credit back to me and had to re order everything and add new things because most of what I had was out of stock. Now, giving them another chance, they had the 10 million 30-80% sale going. I ordered to separate orders using the 1 business day plus free Saturday delivery for $20. One package came on time but I and still waiting on my other package, which I placed those orders on 1/17. There is no update on tracking and of course I emailed them again. All Kenneth told me was the have no control over shipping once it’s been shipped out. I asked for my $20 to be credited back to me because they have not honored the shipping options they have provided… emailed him a hour ago, you think he has responded HELL NO! Once I get my last shipment from them, to HELL WITH THEM!! They make sure these female celebrities get their s**t on time but us regular people have to go through BS. I want my $20 back.
Evwaha Broddy says
I order a dress this morning and I put my 20% on they but y’all didn’t tak it off so I played a little extra. I need my refund of $10 back please.
I put my 20% discount code in and it didn’t take. I have email and even tried to call but get nowhere. I attempted to contact the corporate office and even the CEO: Richard Saghain and still get no reply. This is the 2nd and last order ever. The dress won’t be here in time so this order will be rejected and returned. This company don’t respect their customers, so why would I give you my hard earned money. I simply just asked for the discount difference to either be refunded to my card or taken off my next order I would have done if they would have treated me with respect. I didn’t ask for anything difficult. I didn’t ask for a full refund just the discount to be applied.
Andre Delk says
I made an order on 12/13/17 of @ $830, as a Christmas gift for my daughter……..it won’t be here on time & no shipping as of 12/24/17. This is the 2nd time this year, i’ve ordered a nice load, & it took forever for delivery. Never again!!!!
placed order on Dec 9 still nothing no saying order unfulfilled I will never order from them again I have also told all my friends the same they wont respond to any of my email an no answer on the phone to talk to anyone
Amina Shehata says
So I placed my order on the 10th, it’s a dress for a New Year’s Eve party. I have not gotten confirmation that it shipped. I’ve tried calling, emailing, tweeting and have not been able to get in contact with anyone. This is absolutely ridiculous. I had to purchase a back up outfit for the occasion and it shipped within 24 hours! My order number is 10322970 and believe me I’m going to keep trying to get in contact with someone and when I do they’re going to hear it !!!!
I placed an order on December 4th and have yet to revieve a conformition email nor have i recieved a tracking number for my purchase. I have emailed fashionnova multiple times, dm’d them twice and have even left comments under their post. they have done nothing to help or provide me with the answers i need. I understand they’re in high demand due to the holiday season but its about to be three weeks and nothing. Calling them is pointless and doesnt help at all either bc they dont have a choice that directs you to talk to an actual person.
ANDREA SEPULVEDA says
I’m upset like everybody else I placed an order November 27th today is December 19th was expecting my items for vacation it’s an inconvenience it’s about to be a month since I placed an order # #9954018. unbelievable part is that I ordered 4 orders total 3 after that date which I have received 2 and two pending orders that have not received. All I want is call and my order yet I get silly emails saying my order is on the way since Dec 6…..
Perla gonzalez says
I dont know whats going on but i paid for a 2 day shipping not a 2 month or 2 year shipping this is horrible already please i need that dress by tomorrow if you could guys make an effort i really do need it this is not fair Order number #10345545 & my email its gonzalezperla745@ gmail.com
Laah Whitmore says
I understand it’s the holiday season and processing may take up to 7 business days but I’ve been very patient and it’s been twice as long. I’ve tried emailing and calling and haven’t been able to reach anyone. My order number is 10219685 and if I don’t receive my order in the next week I’ll have to submit a complaint to ftccomplaintassistant.gov because I’ve recommended Fashionnova to lots of friends and family and if this happens to them I’m going to feel bad. Please send me what I paid for.
WHERE THE F**K IS MY ORDER!!! I ORDERED MY ITEMS ON NOVEMBER 24TH!! TODAY IS THE 15TH!! 3 WEEKS I’VE BEEN WAITING!!! MY SISTER GOT HERS TODAY AND WE LIVE TOGETHER, WE BOTH ORDERED OUR STUFF AT THE SAME TIME!! MY ORDER NUMBER IS 9654929. I WANT MY ITEMS I SPENT A LOT ON MONEY ON THAT S**T!! FASHION NOVA IS GOING TO BE SUED AND OUT OF BUSINESS IF I DON’T GET MY STUFF, AND IF YA’LL THINK I’M PLAYING!! F-ING TRY ME XXXXXX!!
Fashion nova please help me I ordered since on the 24th I can’t get my order and I can’t get any tracking information please help me . I even ordered another I didn’t get any Information or tracking information I hope this is not a scam have spent a lot of money .
cant get my order since nov 25. order # 9793379 order seemed stuck with USPS FROM DECEMBER 1 @ 7:37PM
why cant someone check on my order and advise me. my money was collected.
i relly upset
Tenesha Benson says
This company is a scam they have no representatives in the customer service department they have not fulfilled my order and I placed it over a week ago. I have contacted the BBB because the operation they are running needs to be investigated
Marisella Colon says
I am right there with you I am reporting them to the FTC I suggest you to the same they are running shop very far from proper an ethical business standards.
I can’t agree with you anymore. I purchased a few shirts a few weeks ago and wanted to exchange them for another item, since their quality was extremely poor. When I got there the manager was beyond rude and the employees seemed to be lost. Well after waisting 45 min while the employee could figure out what she was doing and the manager was besides her and didn’t ever attempt to help., they said well we can’t exchange the shirts because they end with $.98 and our policy dosent allow us to exchange items that end in $.97, $.98 or $.99. Mind you these are not shirts that are on clearance this is there regular price. I am beyond belief with there “policy”, given that, even a car can be returned why can’t I seem to return a regular prices shirt with this unethical company. I was planning to contact the CEO, but it might be more effective to contact the government on this company.
DO NOT EVER ORDER ANYTHING FROM FASHION NOVA! THEY DONT CARE ABOUT THEIR CUSTOMERS AND THEY CLEARLY DONT KNOW HOW TO RUN A BUSINESS!!! THEY NEVER UPDATE YOU ON YOUR ORDERS, WHEN YOU ASK FOR A REFUND THEY IGNORE YOU, THEY DELETE YOUR COMMENTS IF YOU COMMENT ON THEIR INSTAGRAM ASKING ABOUT YOUR ORDER, THEY DO NOT RESPOND TO DMS, AND THEY NEVER ANSWER THE PHONE WITH THAT FAKE ASS CUSTOMER SERVICE NUMBER THEY HAVE ONLINE! I DONT UNDERSTAND HOW FASHION NOVA CAN HAVE SOMEONE TO SIT AND POST ON INSTAGRAM ALL DAY BUT JOBIDY TO SIT AND ANSWER THE PHONES DURING THE MOST HECTIC SEASON OF THE YEAR WHEN PAYYNG CUSTOMERS ARE CALLING CONCERNED ABOUT THEIR MONEY AND THEIR ORDERS!!!!!! FASHION NOVA NEEDS TO BE CANCELLED..THEY ARE A JOKE..AND EVERYBODY THAT WORK IN THAT B**** IS A JOKE TOO!!! I JUST WANTED A REFUND OF MY MONEY I DIDNT EVEN WANT THE ITEMS ANYMORE, THEY BASICALLY ARE STEALING PEOPLES HARD EARNED MONEY!! THEY WILL GIVE A STORE CREDIT INSTEAD OF YOUR MONEY BACK BECAUSE THEY ARE EXTREMELY MONEY HUNGRY AND THEY ONLY CARE ABOUT YOU IF YOURE A YOUTUBER OR A CELEBRITY. THEIR STORE POLICY IS ODD AF, I NEVER SEEN A POLICY AS ONE SIDED AS THEIRS. THEIR SELFISH THEY DONT CARE ANYTHING ABOUT THEIR CUSTOMERS EVERYTHING THEY DO IS TO PROTECT THEM WHEN THEY ARE THE ONES SCAMMING!!!!! ITS MAKES THEM LOOK EXTRA GUILTY THE WAY THAT THEY IGNORE PEOPLE AND ITS REALLY SAD. THEY HAVE BEEN REPORTED TO THE BBB PLENTY OF MANY TIMES AND THEY STILL HAVENT CHANGED ANYTHING!!!!!!! SHUT FASHION NOVA DOWN FORVER F*** THEM OML!
Marisella Colon says
I am right there with you I am reporting them to the FTC I suggest you to the same they are running shop very far from proper an ethical business standards.
Hayley Ross says
I agree with you on that this is very SAD i’m TRYING to get my money back they not responding to none of my emails nor calls !!!!!
DO NOT ORDER ANYTHING FROM FASHION NOVA !!!!! they are nothing but a scam I ordered a clothing set and instead of my address they put my actual email address for my package to be shipped to, I have called numerous of Times no one answers the phone number for the headquarters it to a plumbing company in California. THEY ARE A SCAM !!!!!
Marisella Colon says
I am right there with you I am reporting them to the FTC I suggest you to the same they are running shop very far from proper an ethical business standards.
Fashion Nova sent me the wrong shoes. In fact they went me two left sided shoes. One is a 7.6 and the other a 8.
I purchased the shoes with a 30% off code. I paid full shipping. Fashion Nova did not include a shipping form, return form, or order form in the box. I have tried calling Fashion Nova numerous times. No one ever answers. You’re always directed to send an email. I sent an email. I provided the customer service rep with photos of the incorrect shoes. They are now telling me that I have to pay to ship the shoes back, and will be given store credit for the price of the shoes only. So, let’s think about this… Fashion Nova made the mistake.. However, they think I should be liable for the original shipping fees for the incorrect shoes, the shipping fees to return the incorrect, the shipping fees to buy a new, hopefully, correct pair of the same shoes, and the exact same shoes I originally order at full price and not the 30% off that I paid for them.
I requested that Fashion Nova refund my original shipping, send me the correct right sided 7.5. They refused. I requested that Fashion Nova refund my original shipping, send me a label to return the incorrect shoes for free. They refused. I I requested that Fashion Nova let me return the incorrect shoes and purchase the exact same pair for the 30% off that I originally paid. So, I’m stuck with one left sided 7.5 and one left sided 8.. Unless I want to pay shipping to return the item, full price for the new pair of shoes, and shipping for the new pair. Plus I will not have the shoes in time for an event I originally purchased them for.
FASHION NOVA IS A UNORGANIZED COMPANY. I RECENTLY WORKED AT THEIR WAREHOUSE AND ITS TRASH. THEY TREAT THEIR EMPLOYEES LIKE ROBOTS. 10-12 HOUR SHIFTS FOR ONLY $11 . THEY ONLY OFFER A 10% DISCOUNT IF YOU CHOSE TO SHOP WOTH THEM. THEY ATE VERY STRICT AND UNORGANIZED. THEIR CLOTHES REMIND ME OF SWAP MEET CLOTHING / DOWNTOWN LA (THE ALLEY) CLOTHES . I WILL NEVER WORK FOR THEM AGAIN. AND BASED OFF OF ALL THE HORRIBLE EXPERIENCES WOMEN HAVE HAD WITH THEM I WILL NEVER GIVE THEM A DIME OF MY MONEY(ITS NOT WORTH IT) . IF I WERE YOU LADIES AND YOU LIVE IN THE LA AREA I WOULD JUST GO TO THEIR WAREHOUSE (WHERE THEY PACKAGE YOUR ONLINE ORDER) AND SPEAK WITH SOMEONE THATS IN CHARGE. ITS IN THE CITY OF VERNON ON E 46th St.(I CAN’T REMEMBER THE EXACT ADDRESS BUT GOOGLE HAS THE ADDRESS). EXCUSE MY LANGUAGE BUT F**K FASHIONNOVA , THEIR CLOTHES , THEIR STAFF , & THEIR POLICY & ALL OF THAT. LADIES PLEASE DON’T WASTE YOUR MONEY . IFIT WASN’T FOR INSTAGRAM THEY WOULDNT BE S**T. AND IM PRETTY SURE THEY HAVE MORE THAN 146 COMPLAINTS.
Bianca Rodriguez says
Worst website to shop DONT DO IT !!!!!
They owe me over $50 with the order I made I have 2 items that were expensive missing and I want my money back I called I emailed and I did everything and still haven’t talked to no one this has been like 2 months I’m over this !!!! If I don’t get my money back I’m going to sue this company
Marisella Colon says
I am right there with you I am reporting them to the FTC I suggest you to the same they are running shop very far from proper an ethical business standards.
I loved them until recently 🙁 They didn’t send a dress I ordered and when I contacted Ariel in customer service, I was told it sold out. Then they offered me a store credit as a courtesy. I said it wasn’t a courtesy if I didn’t get what I ordered. Then, they told me it did ship out according to their records, so the “courtesy credit” was a one time deal. Also, I ordered over $75 to get the free shipping, and now I have to pay shipping and the difference for a replacement dress in a completely different style. Not cool. Left a really bad taste in my mouth even though I love their clothes.
What’s number did u call to speak with ariel?
Tye-Asia Adams says
Can some please tell me what number to call. I ordered a pair of shoes from here about 3 weeks ago and still haven’t received anything. The post office claims they delivered it but I don’t have anything !!!!! I’m just getting really irritated I order the shoes so earlier for a reason I need them for my trip in October ! Something has to be done, this experience really makes me not want to order from here again.
If you find the number please tell me because I ordered jeans about three weeks ago Nd I still haven’t found them and I’m getting irritated because I wasted my money
Has anyone been able to get a number to get in contact with anyone? I placed 3 orders in the last 3 weeks i received the last 2 even the one i placed mid last week and the first one from last months still haven’t been filled. I’ve been trying to call and email and got nothing but voicemails and automated emails.
All I have to say is I’m never ordering from here again and I do not want any store credit I want my MONEY, and if I do not recieve my MONEY, fashion nova will be sued and taken to court and that’s a promise.
That’s exactly what I’m saying I’m not about to lose over $400 dollars to this scam of a website.
Do what I did DISPUTE IT WITH YOUR BANK!!!
HOW DO I DEAL WITH THIS! The same thing happened to me! IDK HOW TO GET MY MONEY BACK! Should I talk to my bank??
Marisella Colon says
I am right there with you I am reporting them to the FTC I suggest you to the same they are running shop very far from proper an ethical business standards.
HORRIBLE CUSTOMER SERVICE! I WILL NEVER BUY FROM THEM! THEY ADVERTISE CUTE CLOTHES AND ALL BUT WHEN IT COMES TO SHIPPING THEY ARE HORRIBLE THEY HAVE “RAN OUT” 2 TIMES ON ME BUT THEN YET STILL ADVERTISE THE ITEMS. THEY SENT ME AN EGIFT CARD THAN CANT BE USE ON STORES UNLESS ONLINE WHEN ONLINE CLEARLY YOU GOTTA PAY ADDITIONAL 6$ FOR SHIPPING OR SPEND 75$ MORE! ITS WORTHLESS! I THINK THEY JUST DONT WANT TO PAY FOR THAT ADDITIONAL SHIPPING ON THEIR SIDE AND CANCEL THAT ONE ITEM AND ALSO ANOTHER THING YOU CANT EXPECT TO GET FREE SHIPPING WHEN USING CODE EVEN THO YOU HAD ALREADY SPEND MORE THAN 75$ I TRIED CALLING PLENTY OF TIMES AT CUSTOMER SERVICE AND NO ONE ANSWER ITS USELESS WE NEED TO GATHER AND DO A CLAIM CLEARLY WHOEVER RUNS THIS COMPANY DOESNT KNOW HOW TO KEEP CUSTOMERS HAPPY AND KEEPS ON STEALING MONEY FROM US
All I have to say is I’m never ordering from here again and I do not want any store credit I want my MONEY, and if I do not recieve my MONEY, fashion nova will be sued and taken to court and that’s a promise.
Robert Ramirez says
PLACED MULTIPLE ORDERS, THEY ARE HORRIBLE DNT TAKE MY MONEY AND THINKS ITS OKAY, CUSTOMER SERVICE FN SUCKSS, FIX IT, SCAMMERS, CHEAP A** S**T.
This company is a joke, they have it advertised by celebrities making it seem like it’s a great clothing brand but sadly they haven’t invested money in jobs where REAL people can answer the phone NOT automated emails and phone calls. How pathetic! You can’t have a successful business without customer service. Shipped my jeans back for refund and even paid for shipping. USPS says it was recived by an agent but fashion nova has not done anything but STEAL MONEY! Not surprised if this company gets reported, sued and crash and burn down.
I have place 3 orders in it’s been since June for 1 of my orders and I’m still waiting i call the 800#and that’s just a automatic system to tell you go online or e-mail I e-mail them 20 times asking where is my order and the will send the same reply upgrading the system ànd inverntory please reply to this email For a faster response I’m so frustrated with this company all I want is my refund I will never ever order from this scam nova ever again
I gave them a try and they stole $140 from me. I placed my order June 14 and today is July 28 and I still have not heard anything other than the order has been placed. I feel like the Youtubers that I listened to all lied to me! SO disappointed.
I must say im very disspointed in the customer service of you guys ! ive emailed you’s more times than iI can count on my fingers and have yet to recive a respond about my oreders one which has been missing for going on a month now and the other about how I asked for a medium size and you guys sent me a large in the bottoms which were way to big and a medium in the top !!!! and forget about calling i’ve called over and over again and all i get is a recorded system , i’m highly upset at the fact that you could take my money and email me with discounts and new items almost everyday but not get back to me and my concerns about my belongings that i paid for , youve lost a very loyal customer and i will be taking higher actions reading the reviews I see that iam not the only customer who feels this way !!!!
Yonji Victor says
The reason fashion nova is so bold to take people money and not have a direct line of contact is because they have celebrity helping them market and advertise. Its been 4 weeks and I’ve yet to receive my store credit I say hit them where it hurts and report them to the BBB pretty soon people will wake the hell up and not support this mediocre company they are a complete scam how the hell the corporate of this company does not have a valid contact number and when it comes to contacting fashion nova there is a complete run around I hope this company crash and burn.
FEED UP says
CONTACT THE BBC. THIS COMPANY IS A FRAUD. THE 2 NUMBERS ON THEIR WEBSITE DONT EVEN WORK.
Deiah Patterson says
I order from never received none of my items I order I will never order from again poor customer service the number doesn’t work I think it’s a scam they running just to get your money
Elizabeth S. says
As of today no one from your company has contacted me as of yet and I must say this is unacceptable! Your company has no issues with taking the money out of customers’ accounts but when there’s an issue with a customer no one responds to it and you send out auto replies! At this point I don’t even want the store credit anymore and want a full refund! I was a 1st time customer and unfortunately a last time customer. If I do not receive a full refund for the items I returned to your company then I will call my bank and retrieve it that way. You can void out the e-gift cards because I no longer want to purchase anything from a company that does not value it’s customers.
Shan bohannon says
NEVER order from here, if so at your own risk! I ordered a few times which was fine, my order came within 2 weeks. This last order one of my dresses was defected coming apart at the seams. I followed the policy And returned the item thinking I will be issued store credit. I paid shipping charges amd my item was recived by fashion nova on July3rd 2017. 5-7 days my foot! No credit no refund. No point of calling the system is a joke! Don’t even think about social media they will neglect any questions or concerns. So basically I got ripped off for a dress and shipping. I’m cooking a lawsuit for mental distress and false advertisement
I want a refund. I got store credit when I said I didn’t want the items anymore.
Brittney W. says
TO SAY I AM BEYOND PISSED WOULD BE AN UNDERSTATEMENT!!!!! This is my second time ordering from Fashion Nova and will most DEFINITELY be my last! My order was placed on July 3rd, and as of today, July 18 I still have NOTHING!! Not even a tracking number! I keep going back to the page which shows me that it was confirmed in hopes that it will be updated saying my order has shipped. It has been OVER 2 WEEKS!!! Where TF is my order? I have called a million times and can never speak with anyone. Simply sit on hold with the worst hold music ever for over 20 minutes, then it goes back to the beginning or just disconnects me! I have sent countless emails, and still nothing! All I get is an automated email, which says if my question wasn’t answered to simply reply back to the email and someone will get back to me. I even checked my bank account thinking maybe the payment was cancelled or never went through, but NOPE!! There it was clear as day deducted!!! I just want my money back at this point! Fashion Nova you are terrible and clearly do not care about your customers! I will GLADLY take my money elsewhere and advise everyone I know HOW MUCH OF A RIP OFF YOUR COMPANY IS!!! Nothing but thieves!!!!! And you can keep your “SORRY 30” discount code because I will never order from you again!
Shan bohannon says
We should all file a class action suit
FEED UP says
YES WE SHOULD IM DOWN
I’m filing this complaint because I ordered something in June and 1 out of the 3 items came in which was jewelry. I waited for my clothing and it said it was out of stock. It should’ve said it was out of stock on the website. I’m irritated. I got credited back money and gave the benefit of the doubt thinking that I can order something again and it would arrive back fast. I ordered two sets on July 4th and got nothing. I called, sent countless emails and messaging on their social media. I got nothing. Then today, I got a email saying I was credit back money AGAIN. I want my $73 dollars back for the things I purchased. I don’t want store credit because I’m never buying from here again. It was my first and now my last. I want a refund on everything and if not I’m going to have to get the bank involved. The customer service is terrible and basically nonexistent. I want my money back ASAP or it’s going to be a problem. period.
I don’t want store credit. It makes me angry that they are on instagram 24/7 deleting comments that are complaints but barely have a customer service. I’m very pissed.
Ridiculous,horrible!!!! I placed an order on July 3 haven’t received it, didn’t get a tracking number nothing!!!!! Send email they send an automated generated response!!
I’M VERY ANGRY!!!, I PLACED AN ORDER ON JUNE, 28TH 2017, AND STILL HAVE NOT RECEIVED A TRACKING NUMBER, NOR HAS THE ITEM BEEN RECEIVED, OR A SHIPPING DATE. I HAVE CONTACTED YOU SEVERAL TIMES IN REGARDS TO THIS MATTER. EVERY TIME I SEND FASHION NOVA A EMAIL, I GET THIS GENERATED EMAIL, THAT’S DOESN’T APPLY TO MY SITUATION.
I’VE ORDERED FROM FASHION NOVA SEVERAL TIMES IN THE PAST, AND NEVER HAD A PROBLEM . I’M ANGRY!!!!!! AND FRUSTRATED!!!!!! BECAUSE I NEEDED THIS ITEM FOR A SPECIFIC DATE AND NOW I’M SCREWED!!!!!!!! WILL SOMEONE PLEASE CONTACT ME BACK IN HOPES TO RECEIVE MY ITEM THAT IS PAID IN FULL…..
.ASAP…. SO COMPLETELY DONE…….. THE MORE I TYPE THE ANGRIER I BECOME
I’m a first time customer with fashion nova. I placed my order on June 20. I never received shipping information. Later I find out through an email that my shoes are no longer in stock m and that I would receive my full refund. It’s been well past 10 business days and I have yet to get my refund. I’ve called fashion nova numerous times but never get to talk to anybody. I’m way beyond disappointed and unsatisfied with this company. I just want my money back ASAP!
I’M VERY DISAPPOINTED, PLACED MY ORDER JUNE, 26TH 2017, STILL HAVE NOT RECEIVED A TRACKING NUMBER, NOR HAS THE ITEM BEEN RECEIVED, I HAVE CONTACTED THE BBB IN REGARDS TO THIS MATTER. EVERY TIME I SEND FASHION NOVA A EMAIL, THEY SEND THIS GENERATED EMAIL, THATS DOESNT APPLY TO MY SITUATION.
I HAVE ORDERED FROM FASHION NOVA SEVERAL TIMES IN THE PAST, SHOCKED ON THE SERVICE IM RECEIVING!!!!!!!
Alexa Johnson says
I’m very disappointed in this service. I always order from here and surprised I still haven’t received my order. I ordered 3 things and only received 2. Then you offered me a gift card and use it ordered 3 things again and still haven’t received my third thing. I would like a refund or my order to be ship I have be waiting almost 3 weeks now.
FashionNova Contacts & Information
Posted: Jul 12, 2017 by Hizzle77
Horrible shipping and customer service, horrible company overall
Complaint Rating: 0 % with 0 votes
I placed an order on JUNE 13 and as of today, JULY 12, I still have not received my order or a refund. I’ve been blocked from their Instagram page for asking about my order and complaining about the lack of communication. I’ve tried calling but no one ever answers. I’ve only been able to reach someone(who knows if it’s actually a person) through email. They informed me they were experiencing delays on orders placed on or after June 13 and that I will get an email once my order ships, but couldn’t tell me why or when I should expect my order to ship. Finally on June 27, after sending a couple more emails and getting no reply, I told them I wanted a refund or an explanation as to what’s taking so long, why my order hasn’t shipped, and when I can expect it to ship. On July 1 I received an email from the oh so unhelpful Elva stating that they’ve issued a refund and that it can take up to 7-10 days but usually only takes 2-5. Well, as of today, July 12, I have nothing, no order and no refund. This company is extremely unprofessional and misleading(claims 2 day flat rate shipping but fails to mention it could take a month for your order to actually ship). Something needs to be done about the horrible way they conduct business or it won’t change. All I know is I’ll never buy from them again and I’ll be advising anyone else not to either. They’re a selfish company who doesn’t care about their customers at all. I can’t even believe Instagram “celebrities” support this brand.
Sender M says
As of late fashion Nova customer service shipping fulfillment and consumer relations has been a deplorable example of fair business practices. I have made numerous phone call and email attempts to contact the company that has only shipped and fulfilled part of my order and then issued a gift card for items that are still available via their consumer website. This company is simply stealing from its consumers. I will be contacting consumer relations the Better Business Bureau and an attorney.
I’ve purchased from nova in the past great experience. A month ago I ordered a lot of items I only received half of my order. I’ve been trying to contact them no luck. I’m still waiting on my other half. They’ve sent me a gift card for items that they said were out of stock. I am sure not buying anything from them until I get my other half of the order! Such a disappointment. They can’t even reply to their customers, customer service sucks!
On June 24,2017 I purchased 13 items from fashion nova I qualified for free shipping and I received my package late I understood because of the delays going on but then I got an email saying only some of my items would be delivered I persistently emailed and called customer service but no type of help still. I got an email saying the missing 3 items where out of stock now… but how is that my fault when I made the purchase while those items were in stock… I am so dissaponted because still I have not received no type of help what so ever. After that I made two seperate orders on fashion nova and I haven’t gotten shipping information on neither one it’s been a week since those orders have been made.
BRIANA Draughon says
I mailed in a return it was delivered to the warehouse June 23rd. I still haven’t received my credit. I have called , left messages and emailed NO RESPONSE so now it appears they have my money and merchandise. Guess ill have to contact the BBB and my bank this is crazy .
Jamie Rogers says
Currently I’m most upset, frustrated and disappointed in my Fashion Nova experience. This is a urgent matter as I have items in this order for a very special occasion.
I’ve been trying to reach out to you all since Monday, July 3rd via your Customer Care number, with NO LUCK, I’ve called at least 20 times or more over the course of the four days (internationally, from the Cayman Islands might I add) which is EXTREMELY expensive on my part, I have tried EVERY extension selection possible and STILL no luck to reach a live person, just the same recording and rerouting over and over or I’m disconnected.
This is my SECOND time ordering from you all and it has been by far been a complete 360 from the first just a few short week prior on June 1st, 2017. The lack of customer Service is COMPLETELY unacceptable and has turned me off from ordering from you all again in the future, which is very unfortunate.
I placed my order on June 27th, 2017 at 2pm it is now some 7 business days later not including July 4th and still no shipping update or even an email. With my order being $300US I qualify for free two day shipping and I have received NADA.
i placed an order June 20th and still don’t have my order! you cant get in contact with anybody and they don’t respond to emails ! i don’t even want the items anymore at this point i want my money back
these frauds says
I made an order on June 6, 2017, worth over $180.00. when I received my order June 12, 2017 inside it was only one dress, that I didn’t even order in a size I don’t even wear worth $25. NONE OUT OF THE 3 ITEMS I OREDER WAS IN THE PACKAGE. When I first try to contact with the number on their website no one answered, I even called their corporate office that number is out of service. so I’ve been emailing ever since, still no response. I even contacted them stating I would keep the dress but just give me a refund for the balance. nothing. I am now on the verge of contacting the BBB today June 28th.
Raven S. says
I ordered something from this website 2 weeks ago to this date and I have not received my package yet. I have called, left messages, emailed, tweeted, and dm’d fashion nova on ig for a response on the update of my order and still have yet to receive anything. This company and what they’re doing is clearly a scam. You all can keep the outfit, I want my money back!! I will N E V E R do business with fashion nova again.
Sara Gonzales says
I would really like to know what kind of scam/fraud company you guys are running? I order a package over a month ago and I STILL haven’t recieved it. It’s been on the same status for over a month now. I would like to know what’s going on. This so extremely out of line. I’ve contacted you guys plenty of times now. I’ve sent emails, messages, commented on pictures from Instagram, and made plenty of calls but I have yet to get a response. You guys don’t know how to send packages, return calls or email back but you guys know how to take money out of bank accounts huh?! Why have contact information when you guys don’t even know how to contact back. This company is straight SCANDALOUS!
Aunty M808 says
I am in total agreement with the other comments. You cannot reach any live human. Most responses to any issues (small or large) they seem to dodge & avoid with what seems to be automated, computer generated responses. I place orders regularly, spent thousands and what I have noticed is.. they send cards that say ‘Oops’ item not in stock, cancel an item in my order of 10+. I will jump online to discover the item is still available, forced to reorder and now “PAY” for shipping for one single item. This happened several times. Imagine if they did this to 100,000 people? Whew! $600,000 extra profit on just shipping. After complaining, getting no one & no where.. my orders now sit for days? Status shows “UNFULFILLED” for up to 10days after placing the order?!! So much for the 2 day shipping guarantee?!! I actually used to get packages in 3 days, even here in Hawaii!! Love their items, cant beat the pricing .. BUT absolute worse customer service ever!!
Tyler Mccullough says
So I order clothes almost two weeks ago. When I usually order from here my stuff gets here it less than 72 hours so that’s what I was expecting this time but instead I still haven’t got my clothes. I call everyday to talk to a representive and they never answer there is no way someone isn’t available. When I use to call it use to go right through and I was able to talk to someone but now all of sudden they don’t answer the phone. I ordered this outfit to wear last weekend so at this point I just want my money back!!!!! I want to speak to someone not keep getting those little emails saying y’all got my call or email.
Denasia Milla says
WORST. COMPANY EVER THEY TOOK MY MONEY FOR CLOTHES THEY DID NOT HAVE NEVER SHIPPED MY ORDER OR ANYTHING THEN HAVE THE AUDACITY TO DELETE MY COMMENTS OFF INSTAGRAM
A person or persons have been ordering from this place they tried with my credit card and was blocked then they ordered on my bank card. I’ve been trying to contact this place for two weeks to no avail.
They have not returned my calls and I keep getting an automated email response
They should be more concerned about integrity and not only about how much they can sell, obviously some on the backs of hard working people who have not ordered they clothing. I don’t care who wears they clothing. I would never order from them.
Marcellyn Weir says
I TOTALLY AGREE WITH ALL OF THESE COMPLAINTS! MY FIRST FEW ORDERS WERE FINE, BUT THEN I PLACED AN ORDER FOR ITEMS THAT WEREN’T IN STOCK. WHEN PLACING ORDER IT DID NOT STATE THAT ITEM(S) WERE NOT IN STOCK, SO I WASN’T NOTIFIED UNTIL “AFTER” THEY TOOK MY MONEY, WHICH IS “NON-REFUNDABLE”, BUT THE KICKER IS THAT THEY MAKE YOU BELIEVE THAT THEY’VE PULLED AND PACKED YOUR ORDER, BECAUSE THEY SEND YOU A “SHIPMENT CONFIRMATION EMAIL” ONLY TO FIND OUT A COUPLE OF DAYS LATER THAT ITEM IS NOT AVAILABLE, BUT THEY TAKE YOU MONEY ON ITEMS THEY DON’T HAVE, AND ISSUE YOU A GIFT CARD, WHICH TO ME IS “THEFT”!!! IF YOU DIDN’T SHIP MY ITEM, AND IT WAS YOUR MISTAKE THAT YOU SHOWED ITEMS AVAILABLE THAT WEREN’T, “WHY SHOULD CONSUMERS BE CHARGED AT ALL”???????? THEY FORCE PEOPLE TO PURCHASE FROM THEM – WONDER WHAT FASHION NOVA CEO CAME UP WITH THIS “SCAM” IN THEIR BOARD MEETING?????? I’VE ALSO SENT COUNTLESS EMAILS; CALLED COUNTLESS TIMES TO NO AVAIL.
MY CURRENT SITUATION IS THAT I HAD GIFT CARD FUNDS, SO PLACED AN ORDER FOR SOME ITEMS, AND HAD MONEY LEFT ON A GIFT CARD. I RECEIVED AN EMAIL STATING THAT AN ITEM I WANTED WAS AVAILABLE, SO I PLACED ANOTHER ORDER FOR THAT ITEM. SINCE BOTH ORDERS WERE NOT PLACED TOO FAR FROM EACH OTHER, I WOULD’VE PREFERRED TO CANCEL FIRST ORDER, AND PLACE “1” ORDER FOR ALL ITEMS, BUT AS YOU KNOW, FASHION NOVA DOESN’T PROVIDE “CANCELLATIONS”, OR HAVE A “LIVE” CUSTOMER SERVICE PHONE NUMBER. I JUST WANTED TO BE “DONE” WITH THIS “SCAM OF A COMPANY”. AND USE GIFT CARDS UP. WELL LOW AND BEHOLD THEY SHIPPED “ALL” ITEMS, FROM BOTH ORDERS IN “ONE” SHIPMENT, BUT CHARGED ME “SHIPPING CHARGES” FOR BOTH ORDERS!!!! I THOUGHT I’D BE DONE WITH THEM, BUT THEY FOUND A “NEW ANGLE” OF COMBINING ORDERS, AND DOUBLE-CHARGING CONSUMERS FOR SHIPMENTS! THEY OWE ME A REFUND OF $6.00, AND I SENT AN EMAIL AND RECEIVED GENERATED EMAIL STATING I’LL GET A RESPONSE WITHIN A FEW DAYS (TO NO AVAIL), ALONG WITH A TICKET NUMBER. I’VE REPLIED SEVERAL TIMES TO THIS RESPONSE EMAIL, BUT ALL I GET IS THE GENERATED BULL S*#T EMAIL IN RETURN.
I DON’T FEEL ALONE IN MY FRUSTRATION FROM READING ALL OF THESE SUBMISSIONS FROM FELLOW DISGRUNTLED CUSTOMERS, AND I WILL IN DEED SUBMIT A COMPLAINT WITH THE BBB.
I will submit a complaint also.
Reputable companies do their upmost to work with their customers to prevent fraud
This company obviously don’t care
I can’t lie. I have had nothing but GREAT experiences in shipping, returns, AND quality. One minor delay, and they compensated me with a gift card credit after about 6 days. They even offered free shipping on my next order, if I was under the limit. No complaints and I love the quality of the clothes.
I recently purchased a few items from fashion nova and I’m still waiting for them to arrive. I deliberately purchased more than 75 dollars worth of clothing so I can have two day shipping and nothing has appeared to send. They sent me a confirmation email the night of initially purchasing everything stated they created a shipping label. Nothing was sent for two days, therefore, I proceed in emailing them at 2 am saying that nothing has been shipped. They never respond, but they send me a new confirmation email saying that another shipping label was created at 5 in the morning.
I wait all day just to see if anything has been sent to usps and the package is still waiting to be sent to usps. By this time I’m very disgruntled and furious.. I sent emails, no one responds. I tried to call, no one picked up. I even went to the extent of going to the instagram page and whoever posts on that site was answering everyone’s questions BUT mine and went to the lengths of deleting my comments and deleting other comments that agreed with mine.
I took screenshots of everything because I honestly feel like this is fraudulent behavior and I’m wondering if I need to contact corporate and proceed in a legal route. My birthday is Sunday and I’m going out of town, therefore I purchased this expecting the items to be here at least by Thursday. At least.
Farrah nazari says
Worse customer service ever. You guys honestly suck so much. The website sucks also, how is it not possible to cancel an item? It’s not possible to cancel, we have to do our OWN returns, AND WE DONT GET OUR MONEY BACK????? We only get a GIFT CARD. that’s bull. It’s not my fault, you need to place the return policy before you purchase an item. So I want my money back to my ACCOUNT. not a damn card, because I’m NEVER shopping there ever again.
Same this happened to me and I’ve been sending emails everyday … the more people report them the better it is … I filed a complain on the BBB website … it does not take a long time to do it : wwww.bbb.org/losangelessiliconvalley/pages/business-reviews/online-retailer/fashion-nova-in-vernon-ca-268518/file-a-complaint
I will join anyone interested in filing a class action law suit.They did me so dirty and I’m not tolerating it. Please contact me.
Laclesha spears says
I placed a order & the merchandise didn’t for. It was three dresses in the total of $100.97 I sent the items back priority mail they arrived April 14 as of yet I have not received my refund or merchandise store credit. I have emailed them six times including my cc my receipt from the post office & the items I sent back. All you get from the emails are a bunch of excuses. Don’t try to call because your never getting to talk to a live person. I envelope posted to there IG page still another excuse. They have stopped replying to my emails. Beware of this company what a big fraud I still want my refund!!!! I’m also contacting the BBB as everyone else should on this list
I placed an order with fashion nova on April 11th the same day my credit card was charged for the items. Later that evening I received an email stating that my order was flagged and asked for a copy of my ID and a selfie. This was submitted on April 12th todate I cannot get to speak with anyone at fashion nova and all the response from my emails are that of an automatic response. I would appreciate is someone from fashion nova can deal with my order please.
Just report them on the BBB website the more people the better … I thought I was the only one but it is happening to too many people report them on the link below. I just did mine wwww.bbb.org/losangelessiliconvalley/pages/business-reviews/online-retailer/fashion-nova-in-vernon-ca-268518/file-a-complaint
Yolonda Nelson says
Fashion Nova full of BS. When i first started ordering from fashion nova it real. Now its all lies that 2-3 s**t aint truth. I ordered on the 1st of April today the 10 and i still hadnt receive sh*t. No tracking number nuthin. What the hell. They want contact you bk nor answer phones bc they no they wrong. But im takin this sh*t further then they know. Thats my money you dnt play with my sh*t, either send my package or refund my f**n money.
Fashion nova has very poor customer service wen it comes to returning there customers calls I order some dresses they were to small I return them for a bigger size I never got it back or my money ?…..i will never order from them again
Ladies report this SCAM company. I filed a complain on the BBB website … it does not take a long time to do it : wwww.bbb.org/losangelessiliconvalley/pages/business-reviews/online-retailer/fashion-nova-in-vernon-ca-268518/file-a-complaint
Keirston Pratt says
Do anyone know how I can get in contact with the headquarters or should I just contact the better business on them. 338$ and I haven’t received one item yet they said my order was flagged and I had to send a selfie of me holding my ID, still no reply!!!! I need help
Ana Toure says
I have the same issue! my order has been held for 2 weeks when I paid $565 for it.
I am looking for a manager number or I will fill a lawsuit!
OMG, SAME THING HAPPENED TO ME..I ORDERED MY ITEMS A MONTH AGO..IT GOT FLAGGED..I SENT PIC ID THE SAME DAY…A MONTH LATER STILL NO ITEMS RECEIVED AND NOONE IS CONTACTING ME BACK. I CALL EVERY NUMBER LISTED AND NOONE PICKS UP!!
If you guys know people that are going through the same thing share this link something must be done … I ordered $290 USD of clothes with my sister. I have been emailing them … no reply … phone it’s impossible to talk to someone. let’s all report this company they should not be allowed to do this
here is the link : wwww.bbb.org/losangelessiliconvalley/pages/business-reviews/online-retailer/fashion-nova-in-vernon-ca-268518/file-a-complaint
The Same Thang Happend To me I ordered a whole outfit including shoes on may 2 may 2nd mins later they flagged my order in still took my money off my account I sent them a selfie in my ID card they don’t email u back Nothing those email r already generated by the system I hate these f-in ppl in I’m going to get my money back they need a big law suit towards them
Ana Metani says
I got my order with a missing item and I never got credited for that item, I have sent an email to the nova’s website and never got a response and this is unacceptable and I have called and my issue never got resolved.
Hello! I am having issues with them as well! I return 2 items that did not work for me and I got confirmation from USPS stating that my package was delivered to them on 3/16/17 and it has yet to be processed as they say and no credit to my e-mail as of yet! They say to allow 5-7 business days to process and it’s way over…then say they have a high volume of returns and it’s taking longer bull s**t! Like I told them I have just looked at your reviews and how you all scam people…but I refuse to be a victim and run me my e-Giftcard ASAP. This is my second time returning a purchase and the first time I had absolutely no problems whatsoever! I’m pissed!!!
Baddest Bish??? says
All those with complaints need to inform the Better Business Bureau like I’m doing just because you have stars wearing your jeans doesn’t give your company the right to take hard working people’s money ? for your benefit and don’t deliver items in a timely fashion who do you think you are to take people’s money and sit behind your desk and dictate to paying customers your disconcerting attitudes are terrible all you need retraining businesses like this won’t last I like good quality and good customer service and for the record FAKENOVA your a BIG fail at that your day will come when you will go Bankrupt and you will have wished you treated your customers better there are plenty of better places to shop people read the reviews trust them none are lying ? just keeping it real save your money don’t shop here treat yourself to some good Pizza ? FAKEANOVA your doomed???
Did you finally receive your order after contacting the BBB ?
She is right just do it the more the better they will start doing something if ALL of us complain …s something will be done … All of you ladies that did not received your order or whatever happened just file a complain on the BBB website … here is the link wwww.bbb.org/losangelessiliconvalley/pages/business-reviews/online-retailer/fashion-nova-in-vernon-ca-268518/file-a-complaint
Baddest Bish??? says
I will never ever order from this fake place there merchandise is cheap and garbage you are better going to Nostramracks and get quality clothing my order did not come as agreed and Fakanova won’t give back my Funds I don’t recommend shopping with no one who does not stand by there merchandise order at your own risk there stuff is soooooo wack and cheap especially there foot wear order from target or H & M you will come out better at least they have a better refund policy all our dollars are hard earned not just so FAKEANOVA can steal from you they try and blame USPS for there errors just like fake people pass the buck good luck if you choose to order do it at your own risk I’m a shopaholic I wouldn’t lie to you people ????
Yup NEVER AGAIN..I GAVE THIS SITE A SECOND CHANCE AND THEN THEY CLAIM THEY SEND UR ORDER OUT WELL IT WAS SHIPPED BYT AFTER THEY SAID IT WAS SHIPPED YOU GET AN OOPS..OUT OF STOCK EMAIL ON IT AND THEN THEY REFUND U WITH AN E GIFT CARD AND FORCE U TO RESPEND AND IF U DO TRY AND FIND SOMETHING ELSE THERE IS NO GUARANTEE U WILL GET YOUR STUFF..THIS IS SAD CUSTOMER SERVICE U CANT TALK TO NO ONE, THEY FORCE U TO PICK SOMETJING WITH E GIFT CARD WHEN THEY OUT OF STOCK BUT THERE ITEMS ARE ON THE SITE STILL FOR ITEMS THEU SAID WAS OUT OF STOCK THIS IS SO F-ED UP!! NOT BUYING FROM YALL EVER AGAIN..SAD!!
The same thing happened to me twice, I ordered again to see if they would get it right but they never have xs items, they lied and sent a email saying it was shipped and then the day I was suppose to receive my item they said its out of stock.
The same thing happened to me once with the oops out of stock…well I emailed them and told them that it was not my fault that you went out of stock and that I did not want a Giftcard being that they could not even fulfill my order to begin with and that I would like my refund back to my American Express card and they did do it…I got my money back on my card within 2-3 business days.
Want to find out how to get my money back with fashion nova $218.00 an all of it no gift card
File a complain : bbb.org/losangelessiliconvalley/pages/business-reviews/online-retailer/fashion-nova-in-vernon-ca-268518/file-a-complaint – They can’t be stealing people’s money like that … I am so utterly mad and pissed this is so unfair
File a complain : wwww.bbb.org/losangelessiliconvalley/pages/business-reviews/online-retailer/fashion-nova-in-vernon-ca-268518/file-a-complaint – They can’t be stealing people’s money like that … I am so utterly mad and pissed this is so unfair
Shop with caution!! Ive sent over 4 emails with NO response, called and left voicemails with NEVER getting a response, my bank actually even called and they transferred her to some shop in the mall in Florida? She wasn’t happy. I even tried getting ahold of them on Instagram and they BLOCKED AND DELETED my comments just simply asking about my order. I had to dispute them with my bank because I placed an order on Jan. 15 to get this jumpsuit that would be perfect for my birthday in a few months and got a bra along with it because I needed one with the type of jumpsuit it was. Anyways, they took the money out that same day and then a few days pass and still no tracking info even though they claim 2 day shipping…so I try emailing them asking if there was a problem or what is going on? I never hear anything back, but later that day on Jan. 18 they send out shipping and tracking info. I was just happy to finally have the chance to track it and its on its way! They said it was scheduled to be delivered Jan. 21. Jan. 20 came around (Friday) and at 9pm they email me saying “oops out of stock here is a $21 refund on this gift card, just use code during checkout” and let me remind you…the jumpsuit I purchased was 29.99 ALONE…plus I paid for the 12.99 bra and the $6.00…but they only want to give me $21.00? I thought it was weird hey sent me tracking and shipping info that stated that the jumpsuit was in it? So I went to check on their website and the jumpsuit was STILL in stock in EVERY size…so I was thinking maybe it was a glitch and somehow they messed up. SO stupid me, I order again trying to get that dang jumpsuit and used the gif card they “refunded” me with and also paid EXTRA and $6 shipping just in order to try to get the jumpsuit again that they said was out of stock….So I order it and some boots to go along with it because I figured mine as well order something else too since i’m ordering and they have their $6 shipping fee and also this “string me along” bodysuit I saw last minute that i fell in love with. I placed that order and was excited!!! AGAIN the day before my shipment was supposed to be here they sent an email not even saying it the jumpsuit was out of stock but just refunding my money on a gift card without any reason given….and AGAIN it was only $23.00 when the jumpsuit is $29.99 plus $6 for shipping!! I was furious at this point because they don’t allow “cash back” only refunds on gift cards so you are forced to purchase through them again, and thats how they get you and then you have to pay extra $6 for shopping costs. When my package did finally come…the two out of three items were there (because they just wanted to refund me for the bodysuit) and those two items were the WRONG SIZE!!!!! It even stated on the receipt (which I have pics of and wish I could post) that the size in the bodysuit was XS and size 5.5 in the boots…AND guess what their policy is on bodysuits?!? NO RETURNS OR EXCHANGES NO EXCEPTIONS. SO. I ordered an EXTRA SMALL and received an EXTRA LARGE, there is literally no way I could fit that and now am stuck with a $22.99 bodysuit that I can’t wear, return, or exchange because they messed up on their part, even though it clearly states XS, they just failed to read the receipt correctly. AND want to know another funny thing? On the tag of the body suit it CLEARLY states $12.97, but I was charged $22.99? I don’t know what they are doing, but when I noticed that my jaw dropped. They literally sold me a bodysuit originally priced $12.97 IN THE WRONG SIZE for $22.99!!! Like HOW CAN THEY DO THAT?! And for my boots? They are a 6.5!! Which they kind of work, but are not fitting enough to where I would be comfortable wearing them out. Then the fabric on the heel of one of the boots has glued seemed and & it’s coming apart? I paid $52 for poorly made boots…and I am so worried the heel will break in half if I actually wear them for an extended period of time….I just am so so upset and dissapointed with Fashion Nova and my first time trying to purchase from them. ALL I wanted was to look cute for my birthday, but Fashion Nova failed to deliever my items .
After trying to email and call them, like I said earlier I finally tried contacting them on Instagram and asking them on there what was going on, and they just kept deleting any of my comments asking about my purchase and then blocked me. So I tried on my old account to ask again why they did that and SAME thing. Very unprofessional on their part, and I believe if you are going to try go operate a business dealing with other peoples hard earned cash, then you NEED to listen to your customers and TRY and WANT to help them, not delete their comments and block them when they simply want to know about their order because no one will email or answer the phone. I just am so disappointed!!
You may get your stuff, you may not…and if you do it may not even be the right size and you may not be able to return it. SO the risk is yours. I just know I will NEVERRRRRRRRR order or spend my heard earned money on Fashion Nova ever again because they can’t simply run their company properly for their customers. Hope the best to all…and happy smart shopping!
They doing the same thing to me
serenitylife at yahoo.com
Received my order after the 2 days guarantee and a couple of my items did not fit. On the return card it states any item ending in $.96, 97, and .98 cents are final sale. Well when I purchased these items it did not state that. I Called the 1800 number and no one answers. Sent and email no response, also called corporate number and it’s not working. This is horrible and I will never order again
Back in December I ordered a dress and they FALSELY ADVERTISED that they would have it delivered by Christmas!
The dress did not arrive until Wednesday the following week after Christmas.
I called their number that was still working at the time and the rep told me that I would get my FULL REFUND if I mark the package “Return to sender”.
I DID EXACTLY that! I waited two weeks and still never received a refund in my bank so I called but this time around it came to a automated message.
So I had to send an email.
The representatives name is ANTOINETTE and she told me that they never received the package back and would not be able to refund me anything unless I have proof that I sent it.
After going back and forth with her via email 9x she would not budge and I basically gave up.
6 days later I received an email saying I have a gift card waiting to use. WHAT?
The dress I bought was $24.75 and they refunded EXACTLY $24.75. Shipping and tax was basically a lost for me on top of the inconvenience it caused me.
Fast forward a week after getting the gift card, I realized if I didn’t use it it would go to waste so I decided to give them another try. This weekend is Lunar New Years and I wanted to avoid the same problem as last time so I placed my order in Tuesday hoping it would arrive by Friday since I paid for the 2 day shipping.
Yesterday I finally got an email saying the item is shipped but when I tracked the package it was nowhere to be found. It only states that the company created the label.
Funny thing is that I live in Los Angeles and shipping locally shouldn’t take any longer than 2 days to receive an item.
I sent a package to a friend in North California via USPS and reieceved the tracking information right away. It was sent FIRST CLASS and she will receive her package tomorrow.
I’ve been emailing their customer support all day today but I have not reiecevd a single answer.
I follow Fashion Nova on instagram and seen their post. A women asked if she would get her dress by this weekend if she ordered today on their post.
I don’t want to have another person go through what I’m going through not once but TWICE. So I truthfully replied back to her only to have Fashion Nova BLOCK me from their instagram and deleted all my comments. Good thing I still have screenshots of everything, including the emails through customer service and my comments on Fashion Nova’s instagram!
Your business is a SCAM, you guys are not truthful with your shipping dates and your return policies are AWFUL.
Any company that directs you to their automated message with no reps and have over millions of followers on social media is SKETCH.
I cannot get ahold of a single person at Fashion Nova. Better Business Bereau needs to look into this company scamming people of their money.
No ethics whatsoever!
Fraudulent, will never order from again!
u all r horrible, I order stuff, u never have it in stock, an u only send one item not to , u don’t refund money, u give gift cards, I’m gonna report this site
Customer Service is HORRIBLE now. I ordered an item to arrive for NYE with the guaranteed 2 day shipping; not only did the dress not get here in 2 days, it was lost in the Warehouse and was not shipped until a week later. The dress finally arrived and was not what I expected, so I sent it back 1/6/17, it arrived to Fashion Nova warehouse 1/9/17. It is now 15 days later, and I have yet to receive my credit so that I may put this towards another dress. I have reached out to customer service and continue to get the same robotic stalled messages with NO solution other than they are working on it . What is there to work on? I provided tracking information which shows the item was received at the FN warehouse 15 days ago!!! I also have ordered in the past and had 0 issues ; it seems the issues came about right around the Holidays per my experience and reading other complaints on here. FN spends more time sending out the same coupon code email every day than following up with their customers who are pending orders. Very disappointing. Get it together.
Customer service is horrible. Complaints sent with proven evidence that I am missing an item. My account shows that I paid for it. I’ve been in contact with someone from facebook messenger. I made another purchase with the other returns I received credit from, but did not receive a confirmation number. If no solutions arise, I will make further action for fraud. You don’t make business by stealing money from customers. Looking at these other complaints proves that I am clearly not the one dealing with poor service.
Trinity Hayes says
This site is horrible. I ordered a dress on here for my last highschool dance that is this friday. I placed a 1 day shipping. They said a label has been created but not shipped. I NEED THIS SHIPPED NOW! I am becoming very anxious and impatient.
Shamonique Jones says
This company is horrible and something should be done about it. I place my order online and the package arrives late, as usual, but I do not complain. One of my items do not fit, so I return it and I do not get a full refund back. There is absolutely no reason for me to not get a full refund, especially if I did everything according to their policy.
Christina Wilson says
Fashion Nova customer service sucks. What a nightmare! Good luck if you order from them!
Lasership and Fashion Nova are thieves, more so Lasership. On June 8th I received an email saying that my package was delivered and was left at the front porch, but nothing was there and my neighbors didn’t see my package. I tried contacting fashion nova and their policy states that you have to wait 10 days from the day that the package was delivered to make a complaint, so I did. I then messaged them and they told me to contact the shipment company, so I did. They told me they were going to investigate the whereabouts of my package within 2 business days. So I thought that not all was lost but I was wrong. And what doesn’t make sense is that the tracking information says the shipment company received my packed at 10am(or so) in the morning and literally a minute later they brought my package, which is not true Bc they didn’t even ring my bell.
I emailed fashion nova and asked to please get refunded or get my order reshipped and they told me they can’t do anything about that but they are willing to give me a 20something percent discount on my next order. These people must be high off their stool to think that I’m going to order from them after this experience. I’m paying $80 FOR SOMETHING I DONT HAVE. And I can’t cancel the payments either. So I end up losing. Fashion Nova policies are inhuman. I understand that it not on your end but at least resend me my package Bc I’m paying for it. I will NEVER buy from fashion Nova again. It wouldn’t surprise me if a Lasership employee stole my package.
The worst part is that I have proof that I didn’t receive my package yet they won’t refund or send another package Bc it was supposedly delivered when it technically wasn’t. And another thing, fashion nova sells clothing that are highly priced compared to other clothing companies that sell similar clothing for a much affordable price but seeing who the founder of fashion nova is doesn’t surprise me at all.
they have terrible costumer service i ordered around the holidays and they failed to send an item out i misplaced my reciept so the tell me i cant get a refund or credit . they dont care they stold my money they jus keep saying sorry we cant do nothing what kind of business doesnt keep records of what they dont send you ?
LaToya Jackson says
I am highly disappointed with the lack of customer service at fashion nova. In placed 2 orders on thanksgiving day received one that Monday and never received the other. I tried contacting only to keep being sent to voicemail and receive automated emails that don’t even answer your questions. Almost an entire month later I was able to speak with someone who stated my package was lost and they would issue me a gift card. First of all I didn’t pay with a gift card and it is fashion nova’s fault for loosing it. Second I don’t appreciate the fact I had to call YOU to find my package is lost meanwhile you took my money and never notified me. So since I was forced to reorder I placed my new order December 22nd with 2 day shipping and now my order says it will be here January 3rd. This was suppose to be my New Years and birthday dress order originally placed thanksgiving day and I STILL DONT HAVE IT. Completely unacceptable.
This is very sad because they have an 800 number but no one to answer calls. Wow!! I neebr experience nothing like this. They are guaranteed the 2 day shipping which is not.true. A label.was created but notjing moving with the shipment although its saying its been shipped. I really needed my outfit before.or.by friday but looks like that wont happen. This is sad because.u cant talk to anyone so its making the company look fraudulent also emailing them as well. I called earlier and someone.was talking in the background as the voicwmail. Im very angry and now i.think bout it want my money back..Customer service just sucks everywhere!! Keep my money in my pocket! Daum shame!!
I ordered my clothing and shoes last Tuesday a shipping label was created but nothing was shipped to USPS, USPS is still awaiting the package, I tried calling the online Customer service number that is provided on the website, I wasn’t able to get a hold of anyone, I emailed twice and allowed the 24 hr waiting period, I have yet to receive a response on my order status. I actually ordered a couple months prior and I don’t have any complaints, the shipment was fast cloths fit perfectly, I don’t know what happen this time around but it makes me really weary about purchasing anything online from this site again. If someone would please contact me and let me know if I could be refunded or have the items reshipped I would greatly appreciate it. I can be contacted by email at shay.j777 at yahoo.com thank you
Horrible horrible service I ordered 4 days ago haven’t even got a tracking number the customer service Phone number doesn’t answer.. horrible horrible service