Express Scripts began in 1986 as a joint venture between Sanus Corp. Health Systems and Medicare Glaser Inc, a retail chain of 79 pharmacies.
The company was purchased by New York Life Insurance Company in 1989 and became publicly traded in 1992 on the NASDAQ.
Express Scripts offers pharmacy benefit managements (PBM) services to managed care organizations, health insurers, employers, union-sponsored benefit plans, government health programs, third-party administrators, primary care physicians, among others.
One of Express Scripts’ biggest clients is the United States Department of Defense’s Tricare program.
Express Scripts is a Fortune 100 company, the 24th largest company in the United States, is a member of the S&P 500, has 30,125 employees, and had $94.4 billion in revenue in 2012.
Express Scripts HoldingExpress Scripts began in 1986 as a joint venture between Sanus Corp. Health Systems and Medicare Glaser Inc, a retail chain of 79 pharmacies.
The company was purchased by New York Life Insurance Company in 1989 and became publicly traded in 1992 on the NASDAQ.
Express Scripts offers pharmacy benefit managements (PBM) services to managed care organizations, health insurers, employers, union-sponsored benefit plans, government health programs, third-party administrators, primary care physicians, among others.
History
One of Express Scripts’ biggest clients is the United States Department of Defense’s Tricare program.
Express Scripts is a Fortune 100 company, the 24th largest company in the United States, is a member of the S&P 500, has 30,125 employees, and had $94.4 billion in revenue in 2012.
PLEASE HELP!!!!! I have been trying since July 2019 to get this straightened out and I am out of patience. Prescription claims were procced in error through express scripts (Anthem) and we are trying to get reimbursement from our new insurance company to pay the outstanding balance. I just keep getting transferred or the individuals say they can only send in a request for a letter but cannot guarantee one. NO ONE IS HELPING. I have received a few letters but not the correct information needed. Sergio Id#E74240 is extremely rude and not helpful at all!!!!! We need a letter, on letterhead, stating our current outstanding balance due for each family member and it needs to be on letterhead. Again I have been working on this since July and have a debt collector after us I feel like I am being scammed. PLEASE HELP!!!!!
I have spent now 30 days trying to get a prescription from ExpressScript. Not sure who, but all of the sudden my diabetic supplies that I got from U.S. HealthLink stopped coming. When I called they informed me that their contract was cancelled and to call ExpressScript. NEVER did anyone tell me this was occurred. ExpressScript simply told me to go to CVS, they could transfer the prescription and then fill it there. CVS was clueless – had never seen or heard of the Dexcom. Took them two weeks and the wrong stuff was ordered and they did not know how to reorder. Called back ExpressScripts who said if I got a prescription from my doctor they could fill it immediately. I did and now it is going on three weeks and every time they said they are sending it, they go back and it is not overnight, or they did not send, or something else went wrong. Ask for a manager every time and spend my drive home every night dealing with this. Ask for an override so I could go get this $1800 supplies at Walgreens and was told that was a process too. I have no supplies and I was told that if I needed it to go to Walgreens and pay the $1800. That they can only do what they can do. Frustrating, angry and not understanding how they think this is ok. Picked up the $1800 supplies as travelling for work. Will figure out how to pay for it later.
My wife has been on the phone with them on and off for hours for one week.
The ladies are very nice but they are unable to repair our account . The orders from our doctors are on then off then on then off. We give them correct credit cards but it’s ignored. We used to have wonderful service now its terrible and nearly impossible for the phone people to figure it out even when they ask for company technical helpers.
Regards,
Frank & Patricia Thornburgh
Wickenburg, AZ
I have a major complaint —- what is wrong with the representatives they can not get the prescriptions streight. DO THEY SPEAK ENGLISH???? My Rx # is 19071726456 Nifedipine 60mg. Prescription should read. TAKE 1 TABLET — TWICE DAILY — MORNING AND EVENING
NOT: take l tablet daily— PLEASE CORRECT THIS. I HAVE SAID THIS 5 TIMES ALREADY.
This is the worst company that I’ve ever dealt with. Been trying since the end of November to get my 77 year old veteran fathers medication from this company with no luck. As of this date he still doesn’t have his med. I would love to find a lawyer to start a class action for this problem. Spent from 9:30 am pst to 4:30 pst on the phone with this company yesterday (1/30/2019) and they were suppose to fedex overnight the med to us and it is now 2:05pm pst and no med. The upper manager at phone number 1 (407) 854 – 8068 (can’t understand her name) hasn’t returned my phone call at all, assured me the med would be here today and was overnighted. I got an e-mail from the company that it was sent U.P.S 2-5 days. All this company does is lies. Sad state of affairs that this is the best the lower bidder system our Federal Government can get and continues to give the follow-on contract to, under different names, in some cases. Are the bids really sealed as required by our countries fair bidding laws or to contributions play a role. This company seems to make a ton of them as noted on their website.
Express scripts is my secondary prescription provider and never covers my prescription costs and pays $0 towards my prescriptions. Every time I call express scripts corporate office they blame Walgreens/Walmart for not using the correct code in processing my prescriptions and Walgreens/Walmart blames express scripts. This is very frustrating as I have spent well over 20 hours being put on hold and getting different answers from the supervisors and managers from express scripts corporate office. In June, 2018, Walgreens sent my prescription records for the last 4 years and refunded me over $1200 after a express scripts accountant went through all my prescriptions.
Express scripts assured me that they called Walgreens and the problem was solved. It never was and I continue to call express scripts every time one of my prescriptions is filled.
No wonder express scripts has such a low customer satisfaction rating. They just don’t care and appease you when you call.
It is corporate policy that a caller cannot be transferred to anyone in the corporate office without knowing the extension. Receptionist can only transfer to Customer Service. Unfortunately, when Customer Service can’t help, there is apparently no-one interested in resolving a problem. Had I known this, I surely would have tried to find a more customer-oriented company.
i have called express scripts numerous times regarding a deductible issue. Each time, I don’t get a resolution. Conversely, I get the blame placed on my medical insurance company instead of assistance. I have received the same results when speaking with the front line agent, supervisor, and even the corporate office escalation line. I was most disappointed with the corporate escalation line as the gentlemen was unconcerned, and didn’t dig to fix the issue, he only quoted me what the call center told me verbatim. Further he was borderline rude! I’m surprised he is working at the corporate level for customer service.
Please share your press release regarding your positive move to soon limit the number and strength of opioid drugs prescribed to first-time users as part of a wide-ranging effort to curb an epidemic affecting millions of Americans.
Express Scripts,
I have been dealing with an accounting error on your part for over 6 months now and neither your customer service or the many supervisors I’ve talked to seem to understand the problem. It started back in Sept. 2016 when I ordered what turned out to be an expensive medication that I cancelled 1 hour after ordering it when I found out its cost was over $1,500. The subsequent supervisor I spoke with refunded my account which was fine but no one told accounting to stop the extended payment plan from charging my credit card every month for the prescription. I’ve had to battle many phone calls with you all in addition to disputing the charges with my credit card company and eventually stopping all charges from you in the future. I’ve been credited back from you for 3 of these extended payments but this last one of $613.85 you seem to be holding on to. I DO NOT OWE this amount and would never order a prescription that would cost me over $500 a month so someone please end this nightmare. I recently spoke to customer service who was trying to collect this amount which is now over 90 days and asked them “what was the prescription for that they were trying to collect” and he could not find it anywhere. So now that is on record along with my subsequent reply on 3/24. I would hate to have to take legal action but I may have no choice so please research this and get back to me. Look for ALL AMOUNTS over $412 on my account and reconcile those amounts and you will see what I am talking about. I look forward to hearing back.
Alan Harris
Richard I have too call every 90 day last two year because they can,t get my order right call me 330773XXXXX
Richard I have too call every 90 day last two year because they can,t get my order right
To Whom It May Concern;
I am the caregiver for John Dewey Carter member# 00392659H. Mr. Carter is elderly and on life sustaining medications, one of which is Humalog. Humalog is an injectable diabetic insulin. As Me. Carter is on a fixed income I have been ordering from Express Scripts to make his medication affordable. Unfortunately, your website, processing procedures and information relating to customer service are poor at best. The only positive feedback I can give is regarding the individual customer service representatives I have spoken with on the phone. And they seem to be as frustrated as I am.
Humalog is a refrigerated insulin that must be shipped next day service. I originally placed the refill order online 7/13/16. The doctor was contacted for a refill prescription and when she sent it back, electronically, as requested it was rejected by your system twice because the ‘box’ was full. After much frustration the prescription was accepted on 7/14/16. Your website says it was shipped on 7/16/16 but the UPS tracking reveals it was not shipped until 7/18/16.
It is almost 11am Pacific time on 7/19/16, 6 days from when I originally placed the order. I have very little confidence in your company and do not intend to order or recommend Express Scripts to anyone in the future.
Words cannot express how disappointed i am in your company.
Sincerely,
Ms. Joanne Carter
Good day Ladies and Gentlemen of Express Scripts,
I belong to Emblem Health, HIP in NY and use express scripts for my maintenance medication as well as any one off prescriptions. I have used your services in the past when I belonged to Jet Blue. I have always received excellent service and quick prompt delivery of all meds, however my latest script seems to be a major fubar at express scripts where “no one” either customer service nor the drugstore seems to be able to process the script nor get it delivered. CS staff have gone so far as to tell me to use my local drugstore, yet offer no date, issue or reason why the delay. RX Receipt No: 5474-0726-5212-5449 was submitted on 6.2.16 for processing and as of today is still pending despite 4 calls to customer services who promised expedited processing and 2 supervisors who said the rx is correct and “DO NOT UNDERSTAND WHY” the process has been delayed. Why would a company tell me the consumer to use another company for my rx’s when this is “MY BUSINESS MODEL”. I am at a loss and do not understand why this simple rx cannot be processed and probably move my business to the local drugstore and tell everyone I know about the latest horrible service. Thought corporate may want to know about these issues. Regards, Tom Carroll DOB 6.16.XX tel 718 921 XXXXX and cell 718 679 XXXXX