Entergy’s founder Harvey Couch had a dream to create an integrated electric system.
In 1913 he decided to use sawdust from H.H. Foster’s lumber company as fuel to generate electricity for his power company.
In 1914 Arkansas Light and Power Company began operations with 550-kilowatt generators.
The company grew rapidly, expanding to other states such as Mississippi in 1923 and Louisiana in 1925, as well as expanding within the states.
Today Entergy, through its subsidiaries, distributes electricity to 2.8 million customers and provides natural gas to almost 200,000 customers in Louisiana. 
Entergy is also one of the largest nuclear power generators in the United States.
CEO Charles Rice stepped down from his position in August 2018 after numerous complaints about the company and fraud charges were made regarding the construction of a new power plant.
Entergy is publicly traded on the New York Stock Exchange under the symbol ETR, is a member of the S&P 500, is #219 on the Fortune 500, has 13,808 employees, and had $10.845 billion in revenue in 2016.
The corporate office for Entergy is located in New Orleans, Louisiana. 
Entergy Corporation
Entergy’s founder Harvey Couch had a dream to create an integrated electric system.
In 1913 he decided to use sawdust from H.H. Foster’s lumber company as fuel to generate electricity for his power company.
History
In 1914 Arkansas Light and Power Company began operations with 550-kilowatt generators.
The company grew rapidly, expanding to other states such as Mississippi in 1923 and Louisiana in 1925, as well as expanding within the states.
Today Entergy, through its subsidiaries, distributes electricity to 2.8 million customers and provides natural gas to almost 200,000 customers in Louisiana.
Entergy is also one of the largest nuclear power generators in the United States.
CEO Charles Rice stepped down from his position in August 2018 after numerous complaints about the company and fraud charges were made regarding the construction of a new power plant.
Entergy is publicly traded on the New York Stock Exchange under the symbol ETR, is a member of the S&P 500, is #219 on the Fortune 500, has 13,808 employees, and had $10.845 billion in revenue in 2016.
The corporate office for Entergy is located in New Orleans, Louisiana.
Hello
Due to a reduction in work I’m financially unable to pay my bill.
I have asked for more time to catch up but was denied by customer service repair and a supervisor.
Need help with my account and i have been trying to fix it for over 2 months and im getting nowhere please have someone reach out to me. When i call im told one story then when i call again i get another story and eventually i get put on hold till line disconnects. This has been happening for over 2 months. Trying to avoid legal fees so please reach out asap.
I am trying to Find a quality assurance or department that can assist me with an issue. I did a military move from Phoenix to Arkansas, and for over the last month I have been trying to resolve an issue to no avail, despite spending many many hours talking to customer service, 2 supervisors, many inquiry forms and emails to credit@ entergy.com with an attached letter that met the requested criteria to waive a 220.00 deposit fee that Entergy told me I could get. It has been over a month and the only response I get from customer service is keep emailing this letter of credit to the credit@ entergy.com with my account number in the comments and I additionally added more information to aid to this process. It seems there is no oversite nor accountability for anyone monitoring this email address. My bill is coming due soon, and there is absolutely no reason to pay this fee when my letter which I have sent almost 10 times to both the email address and the inquiry form, and it meets the requested criteria to waive this fee. After just moving to a new place and getting other services set up, I can allocate those fund to getting these other servic4es started. So customer service telling me to do the same thing which yields no results is the very definition of insanity and makes no sense, and is truly unacceptable. So I am at the point where I need to escalate this issue to corporate or a quality assurance, or whatever department deals with handling these issue. Last supervisor I spoke with sent a message to the West Monroe location, so I am guessing that is where the issue lies and where these emails go to. Any assistance would be greatly appreciated in resolving this matter.
My name is Ibory, Texas Rental Assistance sent a full payment for for my lights and it been sitting there since May 4th 2021 and try my lights get off … customer service can’t do any thing so whom ever has asset to the p.o box need to attend to it asap
I have been trying to get a new Entergy service started for 3 wks, my food is ruined, I’m having to live without electricity and every day a supervisor or manager tells me they will be out on that day and no one shows up. I’m so sick of this hassel, I can guarantee if you don’t pay the bill they will be out to shut it off in a minute but I can’t get anyone to come start a new service , I have to pay a 250$ dollar deposit , and now when they decide I’m a priority I will have to by groceries also.
To Whom It May Concerned: My name is Mrs. Linda Polidore-Ballou, am filing a Complaint, due to we are Senior Citizens who live @ XXX West Rev Dr Ransom Howard Street, in Port Arthur, Texas. I have been trying too many times to get a Street Light which has been out on the last week of September.,training the month of October no Assistance. Light pole is leaning., I have called too many times and sending smoke screens., nothing being done. We are Senior Citizens and we can’t get Nothing Done. If the Street Light pole Fall on either of us Entergy will be held accountable. However, I spoke to several Supervisors, and still nothing being Done! I need something done ASAP, every time we set-up an Appointment is Raining very heavy. However, I need to have someone call me(Mrs. Linda Polidore-Ballou) my phone number is:(409) 626-XXXX; and my husband( Mr. Jesse Ballou, Sr.) his number is(409) 626-XXXX. We need action to be taken care of, now it’s November., this is too long. With Regards, M/ M Jesse Ballou, Sr.
Does this large corporation care about their customers? I think not. On March 14 I lost power for several hours due to a transformer blowing down the road. When the electricity came back on my Spectrum cable was all messed up so I went to bed. My son later that night woke me up saying my stove was glowing and smoking so we unplugged it and that is when all hell broke loose. All of my outlets were burned up and power was jumping around at different amps. We turned the power off and the next morning I determined I had lost my stove,my refrigerator, my up right deep freezer, computer and one window unit air conditioner. Not forgetting about the food lost ,all the burned up outlets and light bulbs blown. An Entergy technician came to the house and said it looked like a squirrel had chewed the ground cable from the transformer to my pole. I find that story a stretch because I have never seen a squirrel on that wire let alone chewing on it in the middle of the night. I complained and some elderly woman in the claims office said Entergy does not reimburse for issues like this. She never spoke to me, got any details or even investigated this. I have several times tried to call her but she will not return my call. I NO LONGER have a normal life. My refrigerator was not even 6 months old and I am still paying for it but can not use it. Why can this company not help me? What if my house burned down? Would no one help with that situation either? I am a hard working ,struggling , poor woman. This Company puts out a product that people need and depend on. Please help me.
I took off work 1/31/19 because my landlord made me aware that entergy would be turning power off if not switched over in my name by 2/1/19. I knew I had a outstanding balance that needed to be paid before I get service so that exactly what I did paid the 128.03 around 1:30 1/31/19. After I maid the payment I called entergy to let them know about the payment which she seen in system herself. Long story short my power is out they don’t care that me and my kids are cold and in the dark . I have been lied to from entergy .I was told to call Monday so we have to be inconvenienced because of their mistake.
Entergy LA came to my new apartment on 09/04/18 and disconnected my service after stating I had a past due bill which was paid on 08/29/18. On that same day the connect power in my name within the same apartment complex!! However, they say I was ineligible for services because I did not report my payment. I lost over $330 worth of food plus my young child and I were inconvenienced and had to stay at a hotel for 1 and a half day because we did not have power until close to 6 pm the following day. The only came back the following day because the apartment complex raised HELL about why the power in my current apartment was entirely shut off instead of switched back to them with no shut off.
Entergy is not concerned about their customers and LACK the ability to OWN up to their errors by conducting proper research and acknowledging how their customers are affected. If I had the option to receive power from someone else I would NEVER choose Entergy!!
I am trying to pay my bill; however, I have lost my bill and I know neither account nor the other account number. Please email that information.
arsmayte@ bellsouth.net i’m writing a comment because I believe service is poor for Entergy because of the experience I had I reported a security light at my business 8800 Siegen Ln. Baton Rouge, LA 70810 was blinking out I called the call center they took my order and said It would get wet it done by WednesdayThe 22nd but it didn’t get repaired so then I called back and they say would be there for the next Wednesday so I called and want to know when could t The 22nd but it didn’t get repaired so then I called back and they say would be there for the next Wednesday so and ask if they can do it earlier and they said no it takes three days to order a bucket truck so trying to get in touch with New Orleans I found a lady was willing to help me and she apologized Mrs. Jones so I think the more complaints you have because of the call centers You have more issues the call centers does do not understand the customer importance they only have so much information Texa you have more issues the call centers just do not understand the customer importance they only have so much information so I’m not satisfied with the call center there too many people involved mistakes are being made not fair to the customer it takes 30 minutes to change was probably a good 5 to 10 people in the chain to ask someone to change out a A lightbulb
Power was discontinued at my address, XX North Palestine Rd in Natchez,MS by another person mistake of address.I lost all of the contents in my refrigerator, and my alarm system was inactive since 7/9/18. As of 7/12/18 I am still without power and was told by the manager of the complaint department that there was nothing they would do about the loss of content since an automated call was made. I feel as a customer that I have been done a great injustice due to know fault of my own. When power was inadvertently shut off by someone else mistake. The logical thing would be to restore the customers power ASAP! The customer service supervisors have no sympathy for the customers.
Respectfully,
Claude H. Jackson
601-807-XXXXX
claudejackson@ bellsouth.net
I am a business owner and a victim of Hurricane Harvey in Texas. August 25, 2017 and I had damage to my business. We were not open for business for over 30 days. I was billed for service at my location even thought there was no power there. I have file a complaint about this bill since October or November. I am being forced to pay for service that I did not use and I do not agree with this. My service will be disconnected today due to this amount not being paid. The amount is $673.00. Too much money for anyone to pay and they did not generate the usage. How do we go about resolving this issue? If need be I will pay money to my attorney to fight this before I pay anything to ENTERGY for service I did not use. Waiting to hear back form someone SOON!!!
Your customer service dept can not provide phone numbers to local Entergy contacts such as the lineman manager that manages the Lexington Ms and Kosciusko Ms locations. I had their numbers direct and lost my phone contacts from at&t. How can I obtain their numbers again to discuss an incident they are familiar with so I don’t have to tell the long winded incident to Cust service reps that don’t understand the situation. I have been on the phone all day trying to get their number. This is due to a surge that damaged my house. There is already a claim filed. I need to speak with someone familiar with this such ad my earlier contact. But I want to speak with an Entergy experienced knowledgeable representative that understands and not route me to another number. After six hours today, the last rep routed me back to the same number I called initially. Extremely frustrating dealing with the phone system. Average wait time today was 24 minutes, unbelievable when in the business of supplying the consumer. Not acceptable.
I submitted a grant request for an Arkansas STEM Youth program on November 10, 2017. The application ID is 193671. Even though the name of our organization is Kansas City Teen Summit we provide a STEM program to youth in the Arkansas area. Who do we contact for a status update.
My service was disconnected due to non payment, on 11/28 I was provided a reconnect fee. This was obtained from the company as well as email to me. On 11/30 I paid in full the amount owed I then contacted the company and was informed that the lights would be restored on that day. At the 5:00 hour I was informed that power could not be restored and a permit would have to be obtained that day. The representative stated that once the permit was received service would be restored. The rep stated that the permit would be received and processed within two hours. I took the day off work obtained the permit and was at that time inform that the permit may have been received however it would take at 24 hours to process and the following day was Saturday. The rep stated she was unaware of whom I had spoken with and why they would provide such false information. She stated that the permit may have been received but they don’t constantly check the fax machine. Non the less my family proceeded through the weekend without power. On Monday the permit miraculously appeared and a date was issued for restoration the following day. I the contacted customer service explained the problem and was promised that service would be restored on the same day. At no point was I contacted and informed that there was an issue and we would not be able to obtain service so we waited until again the 5:00 hour and was again informed it would be restored the following day. This has been consistent the last four days with being told there is work order for today and the technician can’t go home until the order has been processed. For the last week I have contacted customer service and been told this same repetitive spill each day, your work order has been created to restore service on today there is no time on when the technician will be out however your service will be restored today! I have spoken with supervisor after supervisor attempting to have my voice heard! My orders are being kicked out daily and a new one entered the following day! This is ridiculous, your customer service representatives should not have to be constantly contacted because field representatives are not fulfilling their commitments. Please help
We are having too many power outages in my subdivision. We need help with this
problem. We need HELP!!!!!!!!!
To Whom it May Concern,
I have disputed a charge from Entergy several times with no resolution to the issue. The issue is we were charged an amount which was actually the responsibility of the owner of the home we were leasing at the time, however we went ahead and paid it because after many calls to Entergy we were not able to get it resolved. Anyway, the negative information from Entergy ended up being a charge off while we were trying to get it corrected and billed to the correct person. We have been customers of Entergy for many years and always pay our bills including the one we didn’t even actually owe! This information remains on my credit file even though the FCRA states it will stay on there for 7 years from the date of first delinquency and it was 05/22/2010 as you will see below. Please have this removed asap so we can go on without having to continue to contact Entergy regarding this. Below is what I copied from my Trans Union Report. 7 years from the date of 1st major delinquency was 05/22/2010. This should no longer be on my reports. Thank you!
TransUnion
Account Number
8837****
Condition
Paid
Responsibility
Individual
Current Balance
0
Original Balance
0
Limit
0
Monthly Payment
0
Last Payment
06/10/2013
Status
Collection / Charge-Off
Loan Term
0
Loan Type
Utility company
Opened
05/22/2010
Reported
05/11/2017
Remarks
Payment after charge off/collection|Paid profit and loss
Creditor Information
ENTERGY MISSISSIPPI INC
639 LOYOLA AVENUE
NEW ORLEANS,LA
70113
Phone#: 8003683749
I am inquiring about a power outage we had on 5/27/17. My desk top computer was working fine but after the power was restored, my computer didn’t and has not been able to come on since. As I stated earlier, it was working fine. Is there some type of compensation that you all can give or send someone out to check it out. Please let me know something one way or the other. I can be reached at 225-955-XXXXX. Thank you for your help in this matter.
May 16, 2017
To WHOM IT MAY CONCERN:
The reason this bill was past-due and over looked is because Entergy (up until today when I called and inquired about not receiving a bill) is sending account no. 133754093 to an address that I DID NOT authorize and the operator would not disclose the address my bill was being mailed to. If you look at all the accounts associated with my social, name, birth date, etc. you will clearly see that I pay my bills promptly. The only time I have ever been late on an Entergy payment was when your people put in the mailing address incorrectly. This is the second time this has happened to me. Every time I call in and request new service at any location, I always tell the operator it is imperative the bills be mailed to XXXX Mesa Dr., West Monroe, La. 71291 because that is where I live and the only address I receive mail. I can’t run around to all the service addresses and check mail daily. And they always insure me, “Yes Ma’am the bill will be sent to XXXX Mesa Dr.” Then your operator clicks on a totally different address. I do not know how to prevent this in the future. The only reason I found it today was because of the long wait time to start the new service by phone I was (artificially) advised to start service online.
Because Entergy dropped the ball, I will have to send in a $150 deposit every time I have service turned on at a new location for who knows how long. Then when I cancel service, I have to be sure I get the remainder of the deposit back; that takes anywhere from 30 to 45 days.
I understand everyone makes mistakes, but the least your company could do is investigate the cirXXXXstances before making me pay a deposit every time I start a new account. It takes a long time to get a late pay off my record so I don’t have to worry with this silly deposit issue every time I need new service.
If anyone who has the “Powers That Be” could look into this I would greatly appreciate it.
Regards,
Debbie Wilbanks
Enclosure: List of my Entergy Accounts
I am mailing the above noted letter to your corporate office.
In Aug of this year it was brought to my attention that my apt wiring was cross with one of my neighbors, Since then I been trying to no avail to credit for the past two years I have lived here paying someone else’s bill.My account #116087974QPC08000, I have informed management where I live at Columbia Parc . I appreciate if this matter can be resolved immediately. please contact me Pamela Johnson @ 504-261-XXXXX I moved into these apartment in June 2014
Sincere Thanks Pamela Johnson
I want to make a complaint against one of y’alls field tech. I don’t know his name. He came out to cut my services all he did was take a tag off the meter and did not cut it off. He tampered with my meter and now I’m being charged for that. I don’t think that is right at all. Now my services are off and i need help getting my services back on. Is there anyway for you to turn my services back on and i promise to make payments on time. If you can help me i would appreciate it and thank you and god bless. Account number is 26773655