eBay was originally founded under the name AuctionWeb in 1994 by Pierre Omidyar in San Jose, California. The first item sold on the site was a broken laser pointer. Omidyar called the auction winner, asking if he realized the laser was broken. The client said he knew and wanted it because he collected broken laser pointers! This led Omidyar to believe that, no matter what someone wanted to sell, there was someone who would be willing to buy it.
Growth was rapid. Omidyar kept working on eBay, but only as a side job. It wasn’t until his ISP told him he would have to start paying for a business site. This forced Omidyar to start charging customers for using the site. He was sure that would be the of his endeavor, but no one seemed to mind. 
In January 1997, the site was hosting 2 million auctions per month. In September 1997, the name was officially changed to eBay. Also in 1997, the company received venture funding from Benchmark Capital. Meg Whitman was hired as CEO in March 1998. At that time, the company had 30 employees and more than half a million users.
eBay went public in September of 1998 on the NASDAQ and can be found under the ticker symbol: EBAY:US. Omidyar became instant billionaires. eBay’s target share price of $18 was virtually ignored as the price went to $53.50 on the first day of trading.
In 2002, the company purchased IBazar and Paypal. 
In 2005, the company acquired Skype, an online phone and messaging service.
By 2008, the company had expanded worldwide and is one of the few success stories from the dot-com bubble.
In late 2009, eBay sold the majority of their interest in SKYPE, retaining only a 30% interest.
On September 30, 2014, eBay announced it would spin off PayPal into a separate publicly traded company.
In 2016, the company had $8.9 billion in annual revenue and employes more than 14,000 persons. 
On January 31, 2018, eBay announced that they would replace PayPal as its primary payments provider with Netherlands based start-up, Adyen.
Online sites such as eBay are changing the American marketplace. Target’s popular clothing line Vineyard Vines was sold out at most stores within an hour, but some items ended up selling on eBay for double the original price.
An apparent misunderstanding led people to believe that eBay was soon going to accept cryptocurrency, such as Bitcoin, in 2019. eBay officials state that they have no plans to accept cryptocurrency in the future.
The eBay corporate office is still located in San Jose, California.
eBay was originally founded under the name AuctionWeb in 1994 by Pierre Omidyar in San Jose, California. The first item sold on the site was a broken laser pointer. Omidyar called the auction winner, asking if he realized the laser was broken. The client said he knew and wanted it because he collected broken laser pointers! This led Omidyar to believe that, no matter what someone wanted to sell, there was someone who would be willing to buy it.
History
Growth was rapid. Omidyar kept working on eBay, but only as a side job. It wasn’t until his ISP told him he would have to start paying for a business site. This forced Omidyar to start charging customers for using the site. He was sure that would be the of his endeavor, but no one seemed to mind.
In January 1997, the site was hosting 2 million auctions per month. In September 1997, the name was officially changed to eBay. Also in 1997, the company received venture funding from Benchmark Capital. Meg Whitman was hired as CEO in March 1998. At that time, the company had 30 employees and more than half a million users.
eBay went public in September of 1998 on the NASDAQ and can be found under the ticker symbol: EBAY:US. Omidyar became instant billionaires. eBay’s target share price of $18 was virtually ignored as the price went to $53.50 on the first day of trading.
In 2002, the company purchased IBazar and Paypal.
In 2005, the company acquired Skype, an online phone and messaging service.
By 2008, the company had expanded worldwide and is one of the few success stories from the dot-com bubble.
In late 2009, eBay sold the majority of their interest in SKYPE, retaining only a 30% interest.
On September 30, 2014, eBay announced it would spin off PayPal into a separate publicly traded company.
In 2016, the company had $8.9 billion in annual revenue and employes more than 14,000 persons.
On January 31, 2018, eBay announced that they would replace PayPal as its primary payments provider with Netherlands based start-up, Adyen.
Online sites such as eBay are changing the American marketplace. Target’s popular clothing line Vineyard Vines was sold out at most stores within an hour, but some items ended up selling on eBay for double the original price.
An apparent misunderstanding led people to believe that eBay was soon going to accept cryptocurrency, such as Bitcoin, in 2019. eBay officials state that they have no plans to accept cryptocurrency in the future.
The eBay corporate office is still located in San Jose, California.
I have been an eBay seller and customer for 15 years. EBAY HAS NOT SUBMITTED TO MY BANK ALL OF THE PAYOUTS I SHOULD HAVE nor ALL OF THE PAYOUTS THEIR EMAILS INDICATE THEY SENT TO MY BANK. I have copies of their emails and I have spent 4 hours trying to contact ebay, only to finally get through two international country representatives to a Houston Texas representative (Michael) who agreed and said he’d check and straighten it out and would call me back on a mutually agreed upon date and time. I NEVER HEARD FROM HIM.
This is a legal matter, contractual. I’m going to the Better Business Bureau next and then to my own lawyer. THIS IS HORRIBLE CUSTOMER/SELLER SERVICE. Sine leaving the PayPal arrangement your system is undependable, dishonest and legally a problem for you.
I want to hear from you. I WANT TO HEAR FROM YOU.
This was a very bizarre and disconcerting eBay simpsoproducts purchase and was rated (after a 7 day wait), neutral. You may draw your own conclusion
Initially this item was shown to have been delivered on 4/20 at 9:05 as reported by Zinc Logistics. Their tracking number, ZPYAA0042437709YQ stated the item was shipped 4/18 and in two steps was delivered on 4/20 at 9:05. There was no carrier named. I have documented proof from my retirement community gate guard, Concierge desk and mail room this delivery did not happen.
After many emails with eBay (because they make opening an investigation case very difficult, let alone, find and then enter one), they denied my claim for a refund because the seller, as simpsoproducts had told me earlier, told them the item was delivered. No other details were provided.
I went back to Zinc Logistics and re-entered the same tracking number as before and found totally new and different tracking info (see screen shot below). The item was now shipped from an Amazon facility on April 18 and delivered to me on 4/19 at 15:41 which is true, but I did not know that was my eBay order at the time. The box that came on Sunday, 4/19, had a different tracking number (spRIBZRJYYG). The box included an Amazon “A Gift For You” gift receipt. from an unknow “Jerry”. I was invited to visit URL, https:// a.co/08w6H7e. The referenced Order number did not match my eBay order number. There was no indication this came from an eBay seller.
I will let the reader determine what rating simpsoproducts should receive for this sale. I will think twice before ordering anything from this eBay seller, or, for that matter, from eBay.
Gordon Lindblom
Ebay lists fraudulent sellers and does not remove these sellers and has the worst customer contact so reporting criminal fraud with ebay is very difficult so I reported the fraudulent seller to the BBB and ask them to remove this seller and punish ebay for letting fraudulent sellers keep selling fake goods on ebay. The corporate head is an idiot for letting this happen. To solve the problem he should consider fraudulent sales complaint to be the highest priority and if any seller sells products that are not as advertised then the sell should be removed from ebay. Why should I buy from ebay if ebay is unsafe? Their lack of leadership hurts the honest sellers.
I AM NOT ALLOWED TO LEAVE NEGATIVE FEEDBACKS EVERYTIME I HAVE LEFT A NEGATIVE FEEDBACK THE BUYER HAD IT REMOVED AND SKATES BY LIKE IT NEVER HAPPENED AND MY EXPERIENCE AND OPINION DOESN’T MATTER THEY DON’T EVEN SHOW THE COURTESY TO CONTACT ME FOR A CHANCE TO EDIT IT IF SOMETHING IS WRONG AND USE THE FLINSIEST EXCUSE AND I’VE HAD ENOUGH! AM AM NOT BUYING ANYMORE AND AM LEAVING AND YOU SHOULD TOO THERE’S NOTHING THAT INFURIATES ME MORE THAN BEING DISCOUNTED AND DISGARDED AND WITHOUT YOU EVEN KNOWING AND HAVING NO RECOURSE AT ALL THAT’S VERY BOGUS!
AND I HAVE BEEN BUYING ON EBAY EVERYDAY SINCE 2006 AND THE SELLER HAS BEEN ON FOR A YEAR.
Called corp offices.. WHAT A JOKE,, No one answers that you can talk too,Than you get the “ol dial tone,,
Ebay is a a scamming Comapny they be stealing our money and lying about the money you send through EBay gift cards and the will say that some didn’t work and you end up paying them more money and they always say you will get the money back when they deliver your product to you is bull sh*t they deny it and it’s in the email they send you!!
Can almost guarantee that some sellers are buying fron China but leading you to believe that your goods are coming from the states.Too many red flags, One is FINALLY got a tracking number, after 9 days called on it, was told that was a tracking # from overseas. Happened 3 times to me in 2 weeks. Bought a big pressure cooker , had it in 2 days. Bought cordless phone, got it in 2 days,, Bought a oinion chopper [ 4×6 inches blade that looks like french fry cutter ] 9 days still waiting. Cutter will fit in mailbox, Bought green pepper corer, same thing almost 2 weeks. When i e mail sellers about ” whats going on” no reply. Called cusr service,,,LAUGH, Will call corp, today to lodge complaint. Lets see what happen to those lying sellers.
Good Afternoon. October 24, 2019 name is Tyshondra Barnes l am an EBay seller and l being since a seller since 2017. l am writing because of the bad customer service l being receiving over to the telephone. I had addressed this problem many times with the representative’ s and still do this day no one has addressed the issue. l just receive a email about a customer ‘ s order where a customer placed an order for one of my products and l am just now receiving the email. The customer order in September and l received the email about a week ago in addition l got to get the customer his product. They being overcharging seller fees and l have not being making a lot of sales. They stated that if I do not pay $ 38.00 my account will be suspected nevertheless, My fee went from $ 12.00 to $ 38.00 something is wrong with that picture and l have not being making a whole alot of sales. I just want to get the customer his product and no longer want to go business with them because the service l being getting is horrible.
E bay is part of a SCAM involved with secret Shopper I lost $2300.00 purchasing Ebay gift cards and when I contacted them NOTHING. So that is how they now make money using Secret Shopper SCAMMING people out of there money and then claim sorry we cant do anything ,Well I can Im going to let the public know what a Scam the Ebay company is I was a big Ebay fan now NEVER!!
Yep, that happened to me they kept putting me off and then when I called back they said the case was closed.
I was just notified that my account has been suspended. I have bought and sold for about 15 years, never once did I receive a negative feedback. The email only provided a link to items restricted, so I called. After a few minutes on hold, I was told that my account is closed, and not open for appeal. When I asked why…She said she could not divulge that information ???? So my account is closed, and I have no idea why !!
Ebay says in there generic emails that Ebay is supposed to be a safe place for buyers and sellers yet Ebay themselves don’t make it enjoyable for the real people who have built eBay into this big company that they don’t care about anyone anymore.
I have been buying and selling on Ebay for 22 years since 1997. I have almost 3000 100% positive feedback. If you read the feedback you will see very happy eBay customers and a lot. there has been an issue with my account that I cannot figure out what is going on. I can guess since all the emails are generic and tell me to read the Rules and hope that clears anything up. Which it does not. I have done absolutely nothing wrong and no one at Ebay will tell me exactly what they are thinking. It all started in Jan. when I received a Christmas present that I decided to sell on Ebay. It’s a long story and anyone who cares about keeping a good customer would call. I did the things I thought would make Ebay happy and edited the listing a few times but I must have been guessing wrong about the problem. Anyway that was cleared up and my account was back up. Then on July 2nd it was closed with no one able to tell me anything. Just read the guidelines and that should clear things up. I haven’t done anything so I don’t know how that would clear things up. No one at Ebay is even trying to get the real information. You sent an email that says look at the User Agreement and Policies. That does not tell me anything. Then you say I hope that clears its up. It does not clear up anything. Since I did nothing wrong. You say we want Ebay to be a safe and enjoyable place for buyers and sellers. Why don’t you look at my almost 3,000 positive feedback for 23 years. They all praise me and are very happy with the items. I have never have had any problems with anybody in 23 years. They are ALL happy buyers. You say you are unable to verify any information when you don’t even try. No one calls me no one looks at my listings to see they are items that have thousands of the same exact items listed. There is no one actually taking a good look and talking with me to tell me anything except generic mumbo Jumbo emails. It’s a long story going back and forth with PayPal that I think might have something to do with it but Ebay says PayPal has nothing to do with it. I think it’s interesting of the eBay account is restricted than PayPal limits your account, then when Ebay opens your account back up it is impossible to get in touch with PayPal to open that account back up. Eventually I did speak with someone in Nebraska from PayPal who actually looked at and listened to what has been going on instead of sending a million generic emails that mean nothing. They opened back up my account. In the mean time I got some bum information from and Indian Ebay customer service person who told me if I could not get a hold of PayPal to use a family member or friends account. Which I did sell a Bobble head from my friends PayPal account and a few weeks after that Ebay closed my account. I have a feeling my account was closed because of some advice I got from a bad Ebay customer service person. Can someone help me please. I only basically buy and sell Christmas ornaments and I love it. This is making me very sad that there has been no customer service. Just wasted days of useless emails to generic customer service people who really don’t care about the real people who have been with Ebay since the beginning when we had to mail checks to each other and wait for the bank to clear the checks before we mailed the items. I have been treated horrible with no real customer service.
Been with eBay for 15 years. I buy over $25K in product yearly and sell about $300,000 worth of goods yearly. Our business and family is going to start tapering off eBay and will cease to do any business with eBay going forward due to their support of the anti Family, Radical group GLAAD…. This is not what built eBay!!
S
EBay and I have been buying and selling together now for over 14 years. Unfortunately that is coming to a end. Even when they make a mistake they refuse to dignify it with a correction. I recently bought a tablet and it arrived defective even though the seller stated a return policy and PayPal has a money back guarantee, forget it. I did my part and sent the tablet back, verified by eBay and my tracking number. The seller kept my money AND the tablet I sent back. All verified. I then get a email stating my case is closed. No $258.00 or tablet?
Martin Brenner
ABC News/ KSC
I am thoroughly disgusted by the ebay customer service! No compassion- no Empathy whatsoever….everyone’s case is unique and should be treated as such! On a Friday, randomly found out that a payment hold was put on my account because supposedly this is their policy. For WHAT? I have shipped more than 4 items previously and did not experience this. So when asked why they can only state their F*up policy and no recourse to adjust. I am not happy to continue to do business with them at all. Things were going great for the short time I was able to be a seller. I could have had great potential but EBAY won’t let me be GREAT! UGH….luckily there are plenty of other sites now. I hope all these complaints reach the people it matters to for swift change!!!!!
Will close y account and never will purchase anything from ebay, horrible costumer service.
My account was permanently blocked for my 3rd “offense” of selling hemp seeds. The email stated that hemp seeds are a “dangerous drug” and they don’t want to harm their users. After my first ban I started screenshotting the other sellers and sold hemp and cannabis seed listings. Why was my account taken down for selling hemp seeds and everyone else allowed to continue? I have a hemp farming and processing license and offered to show it to Ebay but they did not care. They said corporate decided to part ways with me, my account is blocked permanently, I cannot interact with any of my former customers with questions or pay for the auctions I won since my account was blocked. I told customer service this with no resolve. I’ve created my own auction site in the last couple days that all are welcome to join and I won’t ban people for selling hemp seeds.
bit.garden
This is currently my exact situation. Something has to happen and I am glad you were able to start something on your own.
This is nothing against the Phillipino community. (My husband is black and his kids are half Philippino so please don’t take what I am going to say the wrong way.
I used to have great customer service reviews for eBay I mean I wished I could call them for all my business needs they were so nice and always willing to help. Until recently, I have asked every single customer service person in the nicest way possible for help in getting some solid answers regarding my account. No help at all. I am restricted and it wasn’t until the last phone call that set me off.
I requested a call from them. Phone rings within 2 minutes. An already grumpy man starts the call. I didn’t like his vibe so I stayed nice and just asked if I could speak to someone that will be able to guide me in the right direction. He puts me on hold with no hold music. I wait about 4 minutes and said did I get hung up on. He quickly says I’m still looking for someone hold on. Obviously he had me muted and was listening to my background noise. He comes back on the line and doesn’t do the little I’m gonna pass you over to so and so bit and I can tell that this new person is either his buddy right next to him or someone that is just acting like a manager. Long story longer while I sat on hold I looked online to see where they were located. I see a blog from a guy that says they are in the Philippines and if you are not nice they will screw your account. So the same guy comes back on the line and I said Can I ask you a question (very nicely) where are you located? He says in the Philippines and I said ok that makes more sense. I continue with is it true that being nice is what gets you to the right person or gets you the answers to fix your account? I sh*t you not the dude hung up on me.
I think what is happening is the customer service call center is located in another country and they don’t want to risk getting their job taken away. (which I totally understand why) So I feel as if they are trying to just read the policies as they read and when they give out information that is not correct and people start asking for supervisors or American customer service people. They are manipulating the calls within the little circle they are sitting and trying to cover up people asking for someone higher up.
They pass you around and around in hopes you will just believe someone before they have to pass you higher up. The same thing happens with ATT. The 4th tech support person will pass you to a person that is in the US.
eBay is making a huge mistake and until people start joining forces and taking action we are always gonging to end up being taken advantage of.
I have worked as a relay operator for the deaf/hard of hearing community and I know exactly how the calls are routed and I’m pretty sure they all sit in tiny cubicles in rows just like we did.
How do I find the site you created?
I am a seller for many years….was doing great have only great feedback. Ebay restricted my account the other day because I have a relative who had a restricted account and so I’m restricted. Does this make sense? Are these people nuts. I have nothing to do with that account. Trying to reason with customer service…..well my dog and I have a better understanding. What happened to this company are they going Nuts?…..
Rahul and I Store canceled a 3-d Blu-ray I pre-ordered on July 31, 2018. The release date finally arrived, didn’t hear anything from Rahul I e-mailed him and he said he canceled the order. I was charged $39.99 by him and he hasn’t refunded my money. He said he refunded the money to paypal last month. Its been almost a month and it still hasn’t shown up on my statement. It doesn’t take a month to show up. He did refund $37.99 for Incredibles 2 that he canceled it showed up in 2 days. Can you get my money back that is owed to me. I see on Rahul and I store website, people are complaining he hasn’t refunded their money either on the same Bluray.
I am wondering are ANY of these ‘problems’ being addressed or resolved after writing here??? Please answer!
Probably not
GOOD LUCK WITH THAT THOUGHT.
Was issued a $75 coupon code that was suppose to be good through 1/12/19. Was looking to use that code on the last day around 7:30pm PST but had noticed that it was now showing to be expired! It was still active a couple of hours earlier! How can this be? I was never notified that there was any kind of time deadline. Contacted eBay customer support and just got the runaround and was supposed to be transferred to a supervisor but all they did was put me back on hold forever and I hung up. This is how they treat a 20 year member and don’t honor there promotions/coupons!!!
I will be cancelling my ebay membership. I have been a member for 16 yrs with a 740+ rating. I sold a basically BRAND NEW Blackberry to some idiot who has been on 1 month and has a rating of 2. He cant seem to figure out how to charge the phone, so he is returning it, even though I dont accept refunds. But that means absolutely NOTHING since ebay will let any buyer return ANYTHING they want even if its buyers remorse, or they damaged item, etc. This is wrong and is discriminatory against sellers. Why dont you do yourself a favor and look up my case. My ebay name is e-rabbit-516. I have pictures which show the item in PERFECT working order when it was shipped to the buyer. But ebay is FORCING me to accept a return. I am an attorney and if the item isnt in EXACTLY the same condition cosmetically and electronically as well as a non damaged charging port, as I sent it out, I will take legal action against the buyer for fraud and name ebay as a party in the lawsuit. I’m sure your company will love the publicity. Just wanted to give you a heads up as you should expect subpoenas in regard to this. If my funds are returned to the buyer, I will commence my lawsuit. I hope you are satisfied with the outcome of your return policy as you are now going to lose a 16 year member in good standing for a 1 month member who has a rating of 2. Ebay is not the only game in town, and its about time you learned that. If you wish to discuss the matter before i commence legal action, you know how to reach me.
Warren Mandel, Esq.
Waited two weeks after being told order accepted and was being shipped to inquire why I had not received item.Told by a supplier, Tollbooth / TBW Performance, that they were sorry for delay but doing their best to make sure I received the item and offered a “full refund”. Told them I wanted item not a refund s it was a Christmas present for my granddaughter. Informed that Seller had “inventory problems” but should have more in a week. Not happy, but thought I would still have present! Today, supplier unilaterally refunded price of order without explanation. Five days before Christmas!!! Totally unsatisfactory performance on part of Seller who obviously sold something that they did not have, responded twice that it was on its way, kept my money for over a month, and processed a refund without notice and reason to me, the Buyer. Does eBay support this level of service? How do you handle suppliers who do not perform? They reflect on you and make people think before they use your service! In closing, it would be nice to know what, if anything, you can or will do to this Supplier.
HO-HO-HO, Merry Christmas!!!
I sold 6 brand new speakers that had rotted foam surrounds that needed replaced. I specified the need for the surrounds to be replaced in the listing and sold the speakers for parts or repair. The buyer mistershellac, a shady, dishonest weasel returned the speakers because the surrounds were bad, and EBAY backed him up on the return. Ebay thinks nothing of their sellers and the customer service is a joke! The buyer even admitted in a message to me that it was his fault for not reading the entire listing. But, still no help from the latte swilling, pimply faced technerds at EBAY. Apparently the only thing these useless worms understand is legal action, well guess what guys, it’s on the way!. EBAY has to have the worst customer service I’ve ever seen, and that’s saying something in this world of off shore cretins with telephones “helping us”.
Ebay needs to be shut down I got block from eBay over nothing never give me my dam a** money back I got items like cds that were smash and damaged they used me never again that I buy from this sh**ty a** place company I will tell everybody out there not to buy from them ever.
Ebay is one of the worst ever I’ve been a seller for four years and a buyer for most of my time with the online company almost a decade I’ve spent thousands of dollars and just recently I had an encounter with a very rude and disrespectful seller who called me an inappropriate name to another eBay CS rep and frauded me for my money and messaged m e outside of eBay to make a transaction I got proof as well it’s movieheaven1968 I had the worst buying experience with this seller ever the seller promised me the whole entire lot of actor Judd Nelson 35mm transparency slides for a fair price before the seller even had these listed the seller had contacted me through my private email which is a big no no without my consent which I had agreed to the sale the seller left me hanging never offered me a fair price on the slides when I contacted the seller via personal emails asking the seller just gave me the nastiest attitude saying that I’m emailing her too much and she’s not going to do business with me anymore claiming she went above and beyond which she did not I never received the fair price I was promised for the whole entire lot that means all the seller had of this actor a week later they were listed up on eBay for tremendous ridiculous prices they were not supposed to be as they were supposed to be sold to me for a fair price remember now the seller went against rules and regulations and contacted me via my private emails so I wanted to bid on them and buy and I got blocked for no reason at all the seller had no reason to block me never told me why but I think it’s because I found out about the Sellers schemes and would not accept that kind of behavior from another trade partner when the eBay rep called a courtesy call asking kindky that I was interested in the slides which were not supposed to be listed anyway the seller movieheaven1968 just gave the CS rep a attitude telling her that I was crazy and not to bother her with my emails anymore and that I harass others too as well as her photographer which she does not even have it was globe photos photography and lisa rose was the soul owner of these slides the seller had for sale that I was interested in I’ve had nothing but problems with this situation and seller since September 19th almost 2 months and eBay is still doing nothing about it I tried numerous tines to get the seller reported they give me excuse after excuse and packs of lies this seller gave me emotional distress as I’m mentally disabled left me bed ridden for three days after calling me crazy lied to the BBB about me when the seller had no evidence to back up her stories and accusations of me ebay allowed me multi managers and reps to go on another account which is against rules on eBay when your blocked by a seller and buy these slides on the two other accounts I had which I had permission to leave feedback as well of the buying experience I had with this seller which was horrible by the way ebay removed it saying I went against rules and regulations leaving feedback from another account when I called before hand and asked permission because I’m with eBay a long time I never ever had any problems with a seller until I encountered this seller never ever had to leave negative or nuetral feedback as well which I had left one each for my buying experience with this seller and it was removed ebay had the nerve to put me on trial like I was the one who fraudulently did this when they allowed it I had to close my two accounts for safety reasons this seller now has more slides of this actor listed which I was lied to clearly the seller said she only had 50 which I had bought the seller now has 38 more listed I’m trying to get this taken down and the seller reported and eBay doing nothing about it I sent the seller reached out numerous times and was ignored and treated like trash no buyer should ever have to experience this not ever with thier trade partners eBay is the worst site I’ve ever shopped on with experiences like this I’m at a point where I’m done buying on this site spending my money which I’m a top rated buyer as well as a seller with 100 percent positive feedback
Keep the jobs in America. My account gets hacked my someone outside US and I have to give all my info to someone outside US to resolve it???!!!!! not cool EBay.
why are there no good comments about ebay? your whole comments list are negative? doesn’t anyone at ebay care?
your a company based in SanJose and all calls are routed to the south pacific?
My wifes ebay business is going to fail and no one here can give me an answer. Always I am sent to the Philippines to listen to someone read from a cue about my problem. This tells me you guys are just a money grab based company who really don’t care about your store owners or people giving you that 10% each month that you take?
My wife pay’s over 500 a month to you in store expenses or (your percentage)
she now sits crying and upset that you have singled her store ? one of your top sellers stores!!” Lushlips 777″ you have singled her out from 776 others selling the same LEGAL numbing cream? But no one can do anything about it? My attorney Chris Dolan said if it doesn’t show up on an FDA LIST of things that cannot be sold because FDA produces a list of banned or illegal substances that cant be sold over the internet by product name even!! this is not on that list.
Now to submit this to my attorney as an illegal and a DISCRIMINATORY act of banning procedures on ebay ? it will cost me no money which they say they will get back when its over?
Do we need this? really? heres the bottom line.
Reinstate my wifes tktx back to her store page with all she has sold before?
Or please put in writing the reason why you cannot so we may proceed.
Her store name is once again Lushlips777 her name is Cindy Rubio Justet.
Thank you for your time.
Signed
Scott Justet
bought a few gift cards to find out that I can’t use them iv bought them in the pass use them no problems now they take 375$ from me and tells me I can’t use the gift cards I knew I should of went to Walmart or best buy never again eBay you suck and ill never use your site again
bought a few gift cards to find out that I can’t use them iv bought them in the pass use them no problems now they take 375$ from me and tells me I can’t use the gift cards I knew I should of went to Walmart or best buy never again eBay you suck
eBay robbed me for 375$ and refuse to give it back
yea i mailed a book 1500.00 book was in very very good condition and i had a no return on it they told me that ebay has a 30 return policy even if you have no return on it wont do you no good they still allow returns i dont even see why they have that option does no good and on top of it he ruined the gold guilt on my book i cant even sell it now and they wont make him pay at all and i have proof
I had continuous problems with there so called customer service, they make me speak to people in other countries who can not even speak proper English. They removed over 200 free listings that I had based on a payment issues. I was told by a supervisor that once payment was made that my account would be back to normal and of course it was not. I call the worthless service number and was on the phone with them for over 1.5 hours and no one knew what they were doing. You try to call there corporate office number in CA and they refuse to answer there phone
Wow, I cannot believe how disorganized and unreliable Ebay has become. I sold a couple of sofas 2 weeks ago (local pick up) that was picked up by the buyer 12 days ago, but still my funds are held up because Ebay customer service failed to complete the release to Pay Pal. Five different agents, over 6 days have told me “we are sorry the last agent didn’t complete the release of your funds correctly in our system, I will do it now, please wait 24 hrs” So today I spoke with Alvin in funds & security and guess what? I got the very same answer. Meanwhile Ebay is charging me a fee that they absolutely didn’t earn. What happened to you Ebay?
EBAY is not for the buyer or seller, but for themselves. sold something I’ve sold before (exact item) using exact EBAY/PITNEY BOSE SHIPPING PRINTING ON EBAY. post office said the shipping was wrong and the customer refused to be satisfied because eBay wouldn’t pay the extra shipping that the USPS wanted. item being returned as i agreed, but said will not pay [postage because i printed off their site. DUMBAY SAY IT’S NOT MY FAULT, IT’S NOT THEIR FAULT AND FINALLY IT’S NOT THE CUSTOMER’S FAULT. ONLY ONE LEFT IS THE USPS TO BE AT FAULT. THEY AUTOMATICALLY PUT MY PAYPAL ACCOUNT IN THE NEGATIVE FOR THIS ITEM AND I GUESS IT’S MY FAULT BECAUSE THEY PRESSED A FEW BUTTONS. changed all my credit card numbers, bank account numbers and anything to do with someone being able to debit my accounts without my permission, never again!!!! DON’T CARE IF EBAY/PAYPAL SAYS I OWE $25.00. THEY CAN SUCK MY DXXXX AND GO TO HELL. NOT GETTING MY MONEY LOSERS!
I hate giving such a low rating due to one listing, yet it is pretty pitiful that eBay has such a lack of integrity (and no customer service escalation dept at corporate level) that a current listing I have will likely sell for $100-$200 LESS THAN IT HAS TO due to an ebay tech bug that will not allow me to add a 12th photo (which I’m entitled to) PROVING that the camera I am selling still has 83% of it’s ‘expected shutter life’ remaining. I didn’t know this could be proven and was excited to get a screenshot showing this. Yet the 12th photo would not upload in revision and it then took about 1.5 hours of wasted time on phone (w/3 people, up to a supervisor, and them escalating emails, etc.) to learn that it is a KNOWN ebay bug and NO, it is unlikely to be fixed while my listing is up (I already have bids and 28 watchers) and NO ONE will help get that photo uploaded to increase the amount I will end up receiving for the item!!! Sure, I could delete the listing and start over – losing the bids I have, along with all those watchers. THIS IS VERY UNFAIR. Shame on ebay for no further resolution options. Believe me, they will take their full 10% of what it sells for, not caring that I did not get what I contracted for from them!!!
I am a victim of a fraudulent transaction on ebay’s website. I have talked to 18 different people and NO ONE is willing to help me get my $600.00 back. Who in upper management can help me? All I get is the runaround. I went on eBay’s website as a guest, as I am not a member or have an account, found the product I was looking for, in the price range I could afford. Clicked on BUY IT NOW. A payment page appeared, and I followed the instruction for payment. Come to find out someone hacked into eBay’s website and put up a phony payment page. I am out $600.00 and ABSOLUTELY no cares, or is WILLING to escalate this to upper management for reimbursement. Someone PLEASE help me get my money back.
Dewey
To Executives
CEO: Devin N WenigD
CFO: Scott F Schenkel
COO: Stephen Fisher:
Please have USA Customer Care, and Customer Support available for those of us that request it.
Experience: I can’t take it anymore. Four years of being stressed out. I get no where with with out of country Customer Support. Given wrong advice, not able to answer questions I have. Prolonging conversation getting no where. It is mentally tormenting, and agonizing for me to have to deal with. The company started in the US. with all due respect there are many Americans that need jobs. I am to the point where I get mentally drained.
This is more of a comment than a complaint…
If you’ve done any buying on eBay, periodically you’ll receive a notification that you’ve acXXXXulated “eBay Bucks”, money that you can spend on future purchases. You have a period of time that you can use these bucks, but if not used, they’ll expire. On your next purchase during that time, they USED to be automatically applied to your next purchase. Fair enough.
BUT:
Now, you’ll receive a notification of your acXXXXulated “eBay Bucks”, along with a code that you’ll need to retain and apply to a purchase. No more automatic application. And you’re not acXXXXulating quite as many “eBay Bucks” as you did previously.
So – if you forget about the eBay Bucks, you can continue buying without getting the benefits of these earned “bucks”. You’ll get ONE reminder that they’re still out there a few days before they expire, and if you don’t use them – poof.
eBay continues to slide down into the porcelain throne….
ebay sent me a bill for invioce fees seller for selling on their selling page
I sent payment to carol stream il 60132-XXXXX an got no response
I want to know what to do
I found your effort to avoid the public one the finest in the world. I will keep that in mind when purchasing my next on line product
I’ve been buying and selling on Ebay since 1999.I have a perfect record with nearly 4000 positive feedbacks. Ebay has made a ton of money from me both with buying and selling. $10,000 in sales in the last 30 days. Ebay put a restriction on my account for 7 days to prohibit me from sending messages for sharing contact information. A buyer contacted me and I responded for an item no longer on Ebay. I am unable to respond to offers, questions on shipping, etc. This pretty much restricts me from selling. The lack of response tells sellers I am ignoring them and not interested in their business.I have spoken to Ebay customer service and supervisors. They give me the same answer that I must wait the 7 days. I explained that will kill my business and that I would have to consider closing my seller account. They refused to remove the block and would rather lose my business. I hate to close my account after 18 years but they leave me no choice. I will no longer buy or sell on Ebay as there are many other avenues for that. I will also spread the word about this experience and for people to avoid Ebay as they are only interested in their profits. They don’t respect their buyers or sellers. Goodbye Ebay!
I’m done to after my last 2 listings for sale expire. Have 18+ years in 100% feedback and been there that long. Too much of a friggin hassle.
I have been an ebay member for at least 10 years. Recently I had an issue to have ebay removed a mistake on a feedback and they did not want to do it. They brought it up to the seller. Meanwhile the wrong picture was showing up on my ebay then what I received I notified ebay that there was an issue and you know who they blamed ? yes the seller. Well ebay runs the damn server. They have an issue to fix. I asked ebay to remove my negative feedback which was a mistake after realizing that the it was an error and not that another item was being sent to me besides the right one that I received. Now that poor seller has to endure a mistake of a negative feedback. Anyway I’m done with ebay! Done for good. Acting like idiots or pretending that I am telling me we understand my frustration like reading a movie script. Well the hell with ebay goodbye forever.! Yes indeed the Phillipines is where calls go to. I cant understand what they say ever. Its like I have tinnitis with my ears.
I was wanting to bring to your attention that one of your sellers that is using around 30 accounts to sell Lowe’s coupons on. When one of his accounts gets suspended, he has 20 more waiting. He has learned the Lowe’s algorithm, and has hacked into your system. I have contacted Ebay and they will after WEEKS maybe take a listing or two down, but continues to allow this fraud to sell. I plan on contacting Lowe’s as well but wanted to bring it to your attention first. He is scamming Lowe’s on your site out of roughly 150,000 a year! Here are some of his usernames. Now, i can assure you there are hundreds waiting to be used when these are shut down. How he is aloud to do this, especially with Ebay’s policy being NO EMAILED items, which he states in his title and listings he is doing. Why are these even aloud to be sold?? They should not be allowed, he is stealing!. His name is Dennis Hirschfield, with the phone number of 516-987-6372. He resides in NY.
usernames: This is not even Half of them
Den118383
avermaddiso-0
favis_upvsx
alafor_89
trumindsoul
wholesale-factory
pesater123
edisooter_0
electronicsandetc
ifutureusa2013
carmegrafa
2007huolong
nd0cool
bujomailus
alonsquic0
airmax-90
realdealgems
utscrazyjoe48
katytir
sellstuff2010
utscrazyjoe48
zacharemahise0
bilwagne_70
bawthan2
billsmit-90
blaklarso-8
bmormello723
charlecout-0
WILL BE CLOSING MY ACCOUNT WITH THEIR CUSTOMER SERVICE MY ACCOUNT WITH EBAY THEY A BLOCK ON MY ACCOUNT FOE TWO WEEKS AND 3 DAYS EVERYTHING I HAVE ORDER OFF OF THIS SITE PAID IN FULL BUT THERE IS STILL A BLOCK ON MY ACCOUNT THE PEOPLE THAT WORK AT EBAY ARE A-HOLE THEY DO ONE THING AND DO ANOTHER I AM PISS OFF AS HELL AT EBAY I WILL NEVER USE THEM AGAIN THAT IS WHY AMAZON IS THE NUMBER ONE ON LINE SHOPPING WEB SITE OVER EBAY THE SERVICE LOUSY THEY DO NOT CARE THEY DO NOT KNOW HOW TO DO THERE JOB AL THEY KNOW HOW TO IS PASS THE PHONE AROUND A ANY ANIMAL IN THE WORLD EBAY HAS DUMB A** WORKING FOR THEM ALL THEY KNOW HOW TO DO IS NOTHING ANY ONE WHO WANT’S TO DO ON LINE SHOPPING STAY AWAY FROM EBAY DO NOT BUY ANYTHING FROM EBAY EBAY IS FULL OF S**T
Sellers are chattel. Buyers can be fraudulent and lie causing financial impact to the seller and ebay will do nothing for them. With concrete proof, they will go after the buyer, but will not help the seller (and never let the seller know they got the buyer).
I just started my ebay account in May 2017 I believe. I posted a plate for sale that I found while recycling. Then I get an email saying I am permanently banned from selling due to my selling practices? I haven’t sold anything! And permanently banned? with no warning? no learning curve? And customer service was a joke! No one can tell me anything other than what was in the damn email and no one can change it and say oops you’re new don’t do x,y,z again. No just kept rereading the email to me. And then the kicker, I asked them to close my account. I have never purchased anything on ebay and if they won’t give me a little lienancy then I don’t need to buy anything now. Nope. I am not allowed to sell on ebay but I am also not allowed to close my account because they will still let me buy stuff. No thank you worst company ever
Well this rotin a** company needs to be sued.
I’m ASTONISHED to say the least!
From the start, I purchased a quite pricey dress on EBay.
I paid immediately and was very clear I needed the dress by a certain date for an event. After reaching out to the seller 4,5,6 times inquiring when it was shipped???
Has it been shipped??? Tracking info????
NOTHING!!!! ZERO RESPONSE FOR DAYS!
I then called EBAY explaining my dilemma, I spoke with a ( so called ) manager named Giecel on May 8. She PROMISED me several times over and over that I would receive my refund within 3 days! We spoke for over an hour and it was EXTREMELY clear that I NO LONGER wanted the dress, seller should NOT SEND!!
I’m sure anyone would be turned off with the lack of communication after you just gave someone near $700.00!! Well as of today, I have spoken to someone claiming his title is ( Leadership Team Over Appeals, 2 supervisors, etc. Totaling almost 3 hours on the phone between yesterday and today!
More more more lies while admitting that I am in the right 100% but unfortunately there wasn’t anything they could do!! They also admitted that the first person I spoke to Giecel messed up and in order to preserve her job, they are giving ME THE CONSEQUENCES??
Additionally the dress that was NOT supposed to be shipped from the beginning, is NOT even the same dress as advertised. Totally different dress then the dress seller posted and about 5 sizes big!! CAN YOU BELIEVE THIS?? So I’m just suppose to walk away and take a $700 loss??? The calls are recorded for a reason and I could never be happier that they are.
Between my husband being one of if not the TOP, Consumar affair’s attorney in Los Angeles and my father being on board of the Los Angeles Chamberrs of Congreas, lastly my family’s dearest friend Larry King.
This is going to the Press!! It’s disgusting!!!
I wanted to reply to your message regarding the dress and see if you could include my complaint to your suit against ebay. As a long time ebay seller, I am too now dealing with a dishonest transaction, and it is a nightmare. However it is the buyer in my case. I sold a beautiful, mint condition numbered collectible figurine, which clearly shows the identifying serial number on the foot in my photos and also indicated in the description. Once the buyer received my item, they opened a case against me stating the “head and legs were broken off”. Without going into the entire story, suffice it to say that it would be impossible for the head and legs to be “broken off” as the the figurine is jointed which allows for movement; (sitting, standing, bending). They are held in tightly with strong band type material which allows for the fluidity of movement. The only way for them to come off would be to physically pull them off with blunt force. The story gets better as the buyer refuses to send photos of the piece in it’s entirety, but rather send two photos; one with legs missing from sockets, and the other showing the head missing, and looking from top to bottom of the photo, it is clear that the legs/feet are still attached which indicates buyer is taking photos of an entirely different piece. Suffice it to say, buyer refuses to identify my piece with photos of it “broken” and/or the serial number on the foot that would clearly clear my name. There are other things that stand out such as the knickers and white collar missing from the piece which were sewn in and could not have, “broken off” along with buyers erroneous claims of legs and head. Then the buyer changed their description to, “Fallen Off”. I must have called ebay half dozen times to try and expose the buyer, and clear my name but they have told me that, “the buyer is always right”. So now, ebay has placed a hold on my PayPal funds because they want ME to refund this dishonest buyer and I refuse. I believe that there are enough damages to file a class action suit against ebay, and I will be the first to sign it! Sorry for you situation, you clearly have lost a lot more funds than I, however I will never agree to refund money to a dishonest buyer who wants to keep my item and the money. Best of luck to you!
You aren’t kidding about the dishonesty of this company! I have been a member since 2006 and a $50 off coupon was sent to me. Actually I had two. One I was able to use and the other one THEY NEVER said I could only use it on Playstation Merchandise as it was never mentioned on the coupon! I called customer service and they gave me such a run around. Spoke to a cs associate they wouldn’t help, spoke to a supervisor she gave me the same bs runaround and when I asked to speak to a manager, they flat out REFUSED!!! Not mentioning that I could only use the coupon with a certain seller that is very very very dishonest! Julianne, please include me in your class action as someone needs to blow the whistle on this company! I am a buyer and a seller and NEVER have I been treated so disrespectfully! I have written so many letters to Ebay but they never respond!!!
My account has been suspended, it says indefinitely. But this makes no sense. I didn’t look up anything illegal. Yet I got an email saying I’m suspended indefinitely. I want this revoked. I’m considering driving from Columbus, GA to California to get my name cleared. I don’t understand. Please enlighten me.
I am writing to you to ask for you to look into a specific case. Case #5134844891, item #282424016952, and tracking #9400110200881370931209
I have had so many of Ebay representatives including supervisors give me contradicting information. This has caused so much of my personal time to be wasted for not. I was told specifically from 2 different supervisors that as soon as the tracking number showed that the item in question was received by the seller I would automatically receive my refund.
The tracking number shows it was but I still do not have my “automatic” refund. Ebay is doing exactly what I feared and the supervisors told me I would not have to worry about, letting the seller open a case against me stating that the item was received damaged. It was returned to the seller, unopened and exactly the way he shipped it to me. PLEASE LOOK INTO THIS CASE AND LISTEN TO HOW MANY TIMES I WAS GIVEN WRONG INFORMATION! I SHOULD HAVE MY REFUND, THAT IS THE ONLY FAIR THING AT THIS POINT!
PLEASE CONTACT ME
eBay allows sellers to be deceptive. I ordered a cell case it said it was being shipped from California USPS. It actually was shipped from Hong Cong, China DHL Global. Had I know this I would have never bought this. I spoke to a supervisor at customer service. She kept saying when I buy when I, I , I. And as I explained to her we were not talking about her we were talking about eBay and allowance of deceptive practices by sellers. I have read the sellers policy terms. It does not say that sellers can falsify information so that they are able to sell items on eBay. Shipment origin is important to Americans. I do not have a problem with the sellers location being in China but I do have a problem with my items being shipped from China and deception!
The other thing that I have a problem with is I spoke to a supervisor in the Philippines. When I said I have been ordering in eBay for years she said “actually” you have been eBay customer since 2016. The word actually was used as a form of correction which insinuated I was lying! She said not to put words in her mouth. I told her that had she been fully educated not only in English but American English usage and practice she would have known that that statement would be offensive and would have know that as a customer service rep would not be of common practice to in a round about way call a customer a liar. I informed her that I had a couple other accounts prior to this one because I had used different email addresses and information over the years, and, That this account was set up because I had a new email address and information and that she should not assume, and try to be a smart ass. EBay’s supervisors need to be taught how to speak to people and if they are going to handle customer service calls that originated from the US common practices and usage of American English language. Maybe a cultural awareness class for foreign customer service reps intertwined with The English language would address this concern which I am sure could address many problems. Someone being able to speak English doesn’t qualify someone to handle customer service situations. Many times I have had to explain what something means to a foreign customer service rep. I shouldn’t have to do that nor should J have to explain why what a customer service rep just said is offensive to not only myself but other Americans. English just by the way you say something can be offensive as I’m sure in other languages such as Spanish which I am fluent and culturally aware.
i am actuallt pretty sure there is a rule about this. It says sellers cannot lie about their location. They can’t lie about anything.
Wow, the worst buying experiences of my life. I bought a table lighter and ashtray, did not receive by the date promised, I was told I opened a case, I don’t remember doing that. I did contact the seller and say that the shipping was slow and that I no longer wanted it. The item came in the mail and I was not happy with it…gave it away. I had no idea that a case was open, the seller closed the case after I received the item. Because the seller closed the case I was told by Ebay that I could not leave negative feedback….so I guess that is how you keep a good rating. Wait it gets better….I had ordered a Buy it Now computer that totaled $800 and some change, March 25 now April 19 , no tracking number. I called Ebay to open a case yesterday the 18. Because of what happened with the lighter, I asked the agent things like what happens if me and the seller come to an agreement and I decide that I don’t want the computer. The agent told me that I was not to worry, that I could open another case. After talking with the seller I agreed to close the case. I thought about it and talked it over with my brother …. it was going to be his computer…. we decided that we did not want the computer. I called Ebay to open another case, to my surprise, I was told by the agent that I could not open another case. I asked to talk to a supervisor and was told by the supervisor “let me educate you” at this time I could not open another case because I had closed it and that my only option was to wait until the computer finally arrived and then send it back and pay a restocking fee. After thanking him for the education that I paid for … and had been misinformed by the agent that had been so helpful in renewing my faith in Ebay the day before… I told the supervisor that I did not think that I was being treated fairly. He then told me that he would reprimand the agent that had misinformed me so that this does not happen to another customer! Gee thanks, that helps…NOT! He then asked if there was anything else he could help me with… like he had helped me ! I asked to talk to his supervisor and he refused several times. Thanks Ebay for the education, here is what I learned… DON’T SHOP ON EBAY!
E-Bay SUCKS!!!!!!!!!
DON’T USE THEM FOR ANYTHING BUYING OR SELLING ANYTHING!
I WAS RIPPED OFF BEING A SELLER AND BUYER.
I WAS SCREWED OVER TWICE BY EBAY!
THIS COMPANY IS A JOKE AND WORST OF ALL THE CORPORATE PHONE NUMBER IS NOTHING MORE THEN A RECORDING NO ONE WILL EVER ANSWER THE PHONE.
THE RECORDING ASK FOR A 5 DIGIT EXTENSION TO THE PARTY YOU WISH TO REACH. THIS IS A WISH THAT WILL NEVER COME TRUE. CORPORATE DID THIS TO AVOID DEALING WITH ANY COMPLAINTS AGAINST THE EBAY SCAM ARTIST C.E.O !!! RUN RUN RUN AWAY FAR AWAY FROM EBAY.
if the phone number is fake .. file a suit on them for duress for your mental condition trying to call a fake number by a business.
What is going on at eBay??? I’ve been an eBayer for 10 years, buying and selling. In fact, I loved eBay so much that I bought stock shares in the company.
So, I’m on the site shopping for oxford shoes, and on the feed page, recommended for me (since we all know that your browsing is tracked on the site), and i see the most offensive, vile items and sellers, ever. ‘Well worn flat shoes’ by all different female sellers with pics of their feet, some tattooed (gang members?) Selling filthy dirty socks, and flats i would not even donate away as they are trash material for recycling. Here’s an example, seller id…. sexless1 Really?…on a feed my child could see? EBay, it’s disgraceful.
DOES EBAY CORPORATE CONDONE THESE TYPES OF LISTINGS??
Why are these types of listings permitted on eBay? Pardon my cynicism and skepticism on these sellers’ intent, but in reality this appears to me as some ulterior criminal or deviance in nature. EBay is no place for sexual adult thrills without adult content filters, which the website does have in place, I get that, but if this is criminal intent, then steps need to be taken by corporate and the board of directors, and review these sellers and shut them down, period.
If these sellers and their buyers (oh, there are bidderss!) are looking for hook ups, they must know eBay is not their venue.
I sold the phone to a buyer who paid me promptly and so I sent out the phone same day in perfect condition. This phone has lived in a case through the entire duration that I have owned this phone and I take pride in caring for my belongings. I decided to sell the phone on eBay assuming it would be a smooth sales process. When the buyer received the phone she claimed that there was a hardware issue with the phone. When I quickly responded to ask her what was the problem she was experiencing so I could promptly resolve the issue, fully knowing there was no hardware problem, her first comment was that she was having issues with her own iTunes account and that she needed to restore her own iTunes and couldn’t download the software. This is a personal iTunes problem, nothing to do with the phone. She then requested a return – this was not a valid reason to return the item it was her personal problem. When I declined the return, she proceeded to make up another story about the phone. She stated the phone was defective once again and couldn’t do an update to the phone. I proceeded to tell her to take the phone to apple, the phone is in perfect condition (this was at 11pm EST). She then lied and said she took it to apple and there was nothing they could do to fix it because there was an issue with the pressure point on the phone (which there has never been a pressure point issue ever with the phone) and the apple store is not open at 11 pm so that is lie number one. She also said at 8 am the next morning she took it in again – once again apple is not open at 8 am – lie #2. Then she claimed that her iTunes claimed something was full and wouldn’t let her back up on to her laptop – ok so now this is an icloud/iTunes and her own memory on her laptop issue. This is what I was dealing with for over 5 days. When she asked for a refund I told her the issues she was experiencing are her own technical issues that have nothing to do with the phone and I would not refund her the Monday. When eBay investigated the issue, the representative clearly did not look into the messages to see that this issue was her own technical issues and nothing to do with my product. eBay unjustly ruled in her favor to return the phone. I immediately called eBay expressing my frustration and how I felt that I was going to be scammed because of how this was handled by this customer (for the record she also has a review on her profile that states something she sold was a fake item). eBay told me I could appeal the decision and have my money refunded to me if there was a problem with the item when it was returned. Well….. guess what, there is! The phone came back with white spots all over the internal part of the screen when it is powered on – the phone is now officially defective as a result of this buyer who sent the phone back (it never had these damaged spots on the phone, and it interferes with the ability to even use the phone). She tampered with the phone and now I am unable to resell the phone completely! I would never sell an item that didn’t work and quite frankly will not sell another item on eBay as a result of this experience. I contacted eBay again who stated that once I submitted an affidavit explaining what happened my PayPal account would be credited back. Well I got an email from customer service rep named Donald L. who’s exacted words to me were “eBay does not have the luxury of seeing items in person, so we go off your customer’s claim for the condition of the item they received. Since you have the item back, we are unable to grant the appeal, because it’s as if eBay would be paying you for an item in your possession” – this is how eBay provides customer service??!! This is the most preposterous customer service response I have ever heard! If you don’t have the “luxury” of seeing my item then send out a representative to come and inspect it! This is beyond RIDICULOUS! What was even the point of filling out an affidavit if this is how you are going to respond to me?! Please hear me when I say that I will be filing a formal complaint with eBay’s corporate offices and quite frankly am insulted as a seller. I will NEVER do business with eBay again as a result of this (closing my account) – I have had the most negative experience and your customer service have been nothing but uncaring and unhelpful throughout this entire process. I am so disappointed in the customer service that eBay employs and I will be further escalating this up to corporate. I feel completely unsupported as a seller by the eBay customer support, all I am asking is that eBay show their concern for me as a seller and understand that I have been taken advantage of by this buyer and credit back my money on my PayPal account immediately!
I’m very Disappointed with eBay, I’ve heard numerous horrific stories of friends that said how these youngsters have a GREAT SCAM GOING on innocent people, I still wanted to give them the Beniifit of the Doubt. And Bingo they tried to actually OUTRIGHT TRY TO CON ME! Speaking in such a way it was comical, they put their own foot in their own mouths speaking of the supervisor I spoke with. I paid Good money for some items that I thought were Good quality, but when I received them some smelled like cat urine so bad and the other problems were the threading was coming apart, and they gave me such a line, so I won’t get my blood pressure up, instead I will have my Son who’s an ADA at the District Atty office look into it for me. It’s really sad that a person tries to support them by giving them your business and they fast talk and Outright LIE to you as if you were a child. I URGE PEOPLE TAKE YOUR BUSINESS TO AMAZON AND STAY WITH AMAZON, because EBAY IS TRULY PATHETIC and SCAMMERS AND I FEEL ITS JUST A MATTER OF TIME THEY ARE GOING TO BE CAUGHT!
I agree with you about going to another auction site to sell. but.. have you ever thought that in liu of everything that ebay might own amazon. I still like amazon but the cost it is to start selling is a little high.
Hello,
I sold an item to a buyer on Feb 5 2017. Mailed it out Feb 6th. On March 14 I received a request for refund citing damage. The buyer presumed it to have occurred during shipping. I expressed disappointment that the buyer was not satisfied, and asked for pictures of the damage and the tracking number, to verify what was damaged and when the buyer received the item. I did receive a picture, with very slight damage that was not present on the item when I shipped it. The buyer claimed to not have the tracking number (i texted it to him when I shipped it) and I lost it when my phone crashed. It is possible that the buyer filed his request for refund more than 30 days after he received the item, and this is what I wanted to verify. I found it dubious his claim that he was too preoccupied to file a request for refund for a month or more after receiving the item, and considered that perhaps this damage occurred after he received it. In any case, I was attempting to retrieve my text information from my phone carrier to confirm the tracking # when the case was opened one day too early due to agent error. As a result the case was immediately settled in favor of the buyer to wit I will be required to refund the sale price and pay for return shipping (I offered free shipping when I sold it; something i won’t do again.) My complaint is with the agent error: by opening the case one day too soon I was prevented from obtaining the tracking # that would have verified for me the date the item arrived and thus, if the buyer was entitled to a refund per the rules of ebay. I concede my mistake in merely texting the buyer the tracking # and failing to send it thru ebay to him as well (another mistake I won’t repeat.) Nonetheless, my complaint is with ebay, for opening the case too soon, an error, that prevented me from communicating with the buyer, and following the rules they have set out. What are you gonna do about it Ebay? I know what I’m gonna do; send this letter with the details to corporate.
Trekkieblue.com, Store name Trekkieblue, Please call me between 10 am 7:00pm eastern time.
Please review & listen to my last call. 4 1/2 hour talking 5 different supervisors 2 manager the last said she was going to transfer me to a tech that know where to place the code in your email I received today. Instead after 40 minutes again on hold I just get anther low level customer that was no help. I asked for a supervisor and manger a few times and I am still talking to the same person pm your time. Why did you send a email out and NO ONE has a clue on what to do. Again asking for a manager!!! hours of being lied to and this happen all the time!! I have 3 cordless phone and on the last one. He is refusing to get a Supervisor or manager. How many customer service, supervisors and mangers dose it take to answer a email sent out by ebay. So far 15 and counting. 40 minutes and still talking to your regular customer service. It is now 10:pm and still NO HELP, Why?? Came back and no help!! Still waiting for a supervisor or manger 1 hour now, just with this person alone. Still refusing to get and supervisor or manger. Why do they keeping lying. The bad part about it is ebay sent the email out and no help to figuring what or where it is to go. “Test if your eBay item description is mobile friendly” Why was it sent out, to drive seller nuts. There are just to many things wrong as it is and no one to help fix the problems. Someone from ebay call at 7:32pm your time and I said hello, hello, helllooooo and no one said a word. Now I usually get a email form ebay stating they call and I did not pick-up phone. Why do they do this, just to get brownie points on a call back that they didn’t say a thing. I am still or the phone telling your customer what just happened. Time is now 7:39pm your time, how long is ebay going to play this head game. I told you this before, he hung up when I told him I would be right back if it was not a supervisor or manger and it was just anther customer service person why are they allowed to do this!!!!! It is on 7:49pm your time. When I told him that ebay was call me back, his last words were I want a call back and then hung up. Why when seller call ebay for help it is like talking to a 7 year old CHILD!!!!!!!!!!!!!!
Trekkieblue.com, Store name Trekkieblue Phone #330-297-9068 Please call me between 10 am 7:00pm eastern time. Rodney Fleshman
Please review & listen to my last call. 4 1/2 hour talking 5 different supervisors 2 manager the last said she was going to transfer me to a tech that know where to place the code in your email I received today. Instead after 40 minutes again on hold I just get anther low level customer that was no help. I asked for a supervisor and manger a few times and I am still talking to the same person pm your time. Why did you send a email out and NO ONE has a clue on what to do. Again asking for a manager!!! hours of being lied to and this happen all the time!! I have 3 cordless phone and on the last one. He is refusing to get a Supervisor or manager. How many customer service, supervisors and mangers dose it take to answer a email sent out by ebay. So far 15 and counting. 40 minutes and still talking to your regular customer service. It is now 10:pm and still NO HELP, Why?? I already know he going to hang up!!! It always ends this way or just left on hold!! Lairs. Last phone gong dead.
No one will answer the phones at corporate. E-Bay has lied to me and employee’s have not been educated where they work. They told me I have to refund a buyer in order to close the case & do an appeal. I have the names of 4 people that gave me the wrong info but e-bay doesn’t care. The buyer destroyed my $378.00 Juicy Couture Bag. I sent her the refund like E-bay instructed and now the supervisor tells me e-bay gave me the wrong advice & there is nothing they can do to protect the seller. I think e-bay should be shut down for not protecting their sellers like they pretend to.
not protecting anyone just getting commissions they don’t care beyond that he gets ripped off in their name
Hi – sorry to say , what happened is that probably the buyer returned the juicy bag that was hers and kept yours.
i will never buy from ebay this company again ebay sucks amazon is so much better to deal with and amazon return are alot easy to deal with so if you are smart stay away from ebay the buyers sell crap items to the sellers and then the ebay company does not want to give the seller there money back amazon is so much better to work with ebay sucks this web site and company needs to be put out of business they company is not worth a sh*t in helping out their customers
I agree after I updated my adress they sent my items to an old adress!!!!Its been a month no refund or product I paid $70 for nothing and someone closed my case so they don’t care refuse to do anything!!!My first & last time ordering from eBay they steal your money & run!!!!
They claim run your business your way but they control every aspect . Refund money even though you list Sold AS IS . You have to use PayPal to sell on eBay . Selling what I have left on my listings and will never buy or sell or eBay !
I believe it is time to expose the hypocrisy of eBay. Recently eBay restricted my account for selling “assault weapon parts”. The part in question was a choke for a hunting shotgun, but because the manufacturer uses M4 as a model designation eBay deemed it must be for an evil rifle. I called customer service (what a joke name that is you get absolutely no service) and finally after asking three times got transferred to someone claiming to be a supervisor. I explained to him the that part was a choke for a shotgun and that there were several listings for the exact same part. He agreed the choke was for a shotgun, not a rifle, but couldn’t help me. Today I received another violation for selling a pinned magazine.
This caused me to begin examining your site. Several vendors are selling pinned magazines but have apparently figured out how to bypass violation status by saying the magazines were pinned by a manufacturer, just not which one. I then looked at a specific vendor with 125,000 feedback. This vendor is currently listing approx. 700 items. Of these items roughly 50% are Assault Weapon Parts! I can only imagine that because he has made a large amount of money for eBay he is allowed to sell. I guess I will just close my account and begin selling on a competitor’s site and I should begin calling Moms Demand Action and the Brady Campaign to point out these minor oversights.
I doubt eBay will do anything to address this since admitting the sale of these evil parts would reduce there profit by at least 25% would never fly with the shareholders. It is unfortunate that eBay has forgotten where it came from, the little guy who sells 2 or 3 items a month. eBay became what it is today because of us and it will fail because we will become more and more disillusioned and leave for greener pastures.
well said, not the only auction site
Received an item, ordered on E-bay, which did not match the description. I called E-bay and was told to wait until Feb 10, 2017 until any action could be taken. They stated that they will provide postage to return the item if the seller doesn’t reply.. On Feb 10, 2017 a resolution specialist told me that I have to pay the return postage even though they previously stated that on Feb 10 they will supply postage. I asked why Amazon automatically supplies the return postage, the representative told me to deal with Amazon in the future. Real arrogance! Guess what I will never use E-bay again and instruct others to do the same. The case is now with Paypal who guarantees satisfaction or your money back.
On 12/31/17 I paid my Ebay fees (when they were due) with a payment from my bank’s “bill pay service”. I originally scheduled a payment for 1/03/17 and discovered it was due on 12/31, so when I rescheduled the payment I neglected to cancel the original payment which resulted in a double payment on my part. I called customer service on 1/4/17 to ask for a refund to my PayPal account and was told it usually takes at least 10 days for the refund. It has now been 29 days, no refund and all I keep getting from customer service is excuses and no explanation of why it takes 30 days for Ebay to process refunds through PayPal. So obviously Ebay gets to use my interest bearing $615.66 overpayment for 30 days! Was that interest worth losing a customer that has sold over $28000 worth of merchandise since joining Ebay? I think not, but that is exactly what they accomplished. So its seller beware to anyone thinking of using Ebay to transact business. Goodbye Ebay!
I completely agree– ebay since has gotten fat pockets off us sellers and does not care in the least anymore about us as sellers, all our rights down the drain. well them deep pocket phools that started ebay needs to go back to the concerns how they used to be, actually cared about the seller and them having their own rights to handle business since the seller pays ebay to rent/list on their site. everyone needs to stop feeding this monster and bring it back to reality, ( STOP selling for a month) their pockets would start to dry up, they will listen then, better yet make it two months. and help us the sellers instead of their hunger for money and the buyer.
Hello my fellow ebay sellers- What really grinds my gears is that plain truth is that we as sellers pay ebay to rent space on their site and we do not get any option or any rights to deny a buyers claims of any type of return, we are helpless toys in a mind bending game of whos in control of yourselves. why if I am paying you that I need to ask for your permission to step in and take it from here like this is a sales call or something. I do NOT need any one to handle proceedings for me except myself, especially if I am spending money on it. This is wrong to take our own right away from deciding what is best. I personally have dealt with scammers of ebay trying to get free things, I cant stand it, if the buyer is right then they are right if the seller is right they are right, I or we do NOT need a referee over the decision, I myself have approved returns or partial refunds, EVEN though I do not offer returns, refunds, or paid return shipping. when listing an item the seller has the option to click the button ” seller do not offer returns”, but, in plain view the seller does not get to or is allowed to deny any return due to ebays control over the return process that the seller used to be able to decide, EVEN though we (the sellers) pay to list items. This is the worst process I have ever had to go through I.E. ; first you only get to accept the return or send the buyer a message, then continue to have a stream of episodes of debating as if anyone wants to go through that, then wait 3 days until you have the option to ask ebay to step in and decide for you, like oh we have to send you on to the escalating department, ( if I had to call or start this, do you not think it has been escalated), only to frustrate you more they ask you to continue to communicate with the buyer( why) they said what they had to say, you stated your reasons, if they right they right if you right you right, we do NOT need a referee. I have seen first hand how some buyers start claims to receive free items and screw ebay. If I am responsible enough to have a bank account, a paypal account, and have the ability to have resources to sell on ebay, I am responsible enough to make a clear and final decision of how matters of complaints for my own affairs in handling a return complaint or a question return complaint or just general return complaints or concerns, I have the ability to render the final decision as the SELLER on any return claims made. on another note we also have our right to leave negative feedback on the buyer, why I do not know. If they are not courteous, and deal with a transaction in a responsible matter, why we as the sellers are not able to leave negative feedback like we used to, we can only respond in a very few (and I stress on the word few) words in responding to the buyers feedback. This is just one more thing that grinds my gears. the only thing that ebay quenches their thirst on, is the fact that they only care about how the pleasantries of the buyer went through the process of their site, well I say what about the SELLER, there would NOT be any buyers if it wasn’t for the SELLERS. Oh and do NOT forget, You are paying them to be on their site. I thank you for all your comments or concerns good or bad, I hope I helped those out there who thinks that no one listens or cares about what is right. Thank you FYI
I purchased an Online Trading Academy Forex XLT course priced at $89.00 and with charges added nailed for $93.50. Seller contacted me with two options: download file, or get sent memory stick with a shipping time of 17-19 days. I chose the latter. I ordered on 15 Dec 2016. He acknowledged my preference on 15 Dec 2016. 17 days on top of 15 would be Jan 02 2017.
On Sunday 15 Jan 2017 I went through ebay email to tell him to ship it or refund my money. Repeated requests have received no response. Ebay money back guarantee claims that I have passed the 30 days when I obviously have not. No response back from ebay. Repeated phone calls have been hung up on. It seems impossible to get a human response.
This is really crappy customer service, and I cannot express how angry and frustrated I am. Ebay is using the wrong damned date for the start of the 30 days.
THE PROFESSIONAL FOREX TRADER COURSE – ONLINE TRADING ACADEMY – XLT
( 201738992155 )
Estimated delivery Mon, Dec 19
However, if you want it on a stick it is 15-17 days.
Thank you for your purchase dear Douglas , after purchase you have 2 options to choose ;
1-We send full course download links to your email
2-We send the full course on new usb stick to your home adress (15-17 days)
Pls let me know which you choose?
Regards
Paul
eforexstore.com
If I get no response soon, I will be re-starting my part time hobby of going full Roman.
Douglas, sorry to hear you having problems from eBay. I recommend the following: contact the Better Business Bureau, your State Attorney General’s office, the State Attorney General’s office in eBay’s home state, the governors of both States, and the senators of both States. Any correspondence you sent to eBay and or seller make sure that you carbon copy to all of these entities. I think it will help you resolve your problem quickly. I have dealt with these corporate bullies before. I have found these methods to be extremely helpful. Good luck.
I purchased an Alere Inratio Monitor, seller described as ” accurate readings, testing strips sold separately” . This item was recalled PRIOR to me buying it. Seller should have not even been able to sell this on ebay since the FDA recalled the medical device. Paypal would NOT cover my claim. You cant even purchase the testing strips, due to the recall. Now I have a NEW INR Monitor that is useless. There are reported deaths using this monitor and EBAY still has them up for sale even though they know it is RECALLED by the FDA.
I’am a 65 year old disable lady who Buy and Sell on e-bay to help me meet my bills,
I been selling since 2002 and have a100% rating with only 4 Negatives feedback in the 15 years, On Out 12 2016 I Purchase a Hearing Aid Service From this Seller,
( erica1959 ) Item # 322288096355, ( HEARING AID REPAIR ONLY $60.00, )
Under the Category ( Hearing Assistance Supplies) Under this Category I was let to believe that I was Cover by, ( Guarantee:Money Back Guarantee ) Due to E-bay Loco display on the listing, Because this Seller and many other Seller are Listing their Repair Service in the Wrong Category, The Seller has the Advantage from Not Excepting, RETURN, REFUNDING or NEGATIVE FEEDBACKS, And I was Denied
( Guarantee:Money Back Guarantee ) due to it Category and the Purchase being a Repair Services, Leaving me the Buyer Unprotected by not knowing that the REPAIR SERVICE don’t have any Coverage under the Category the Seller listed in,
This Seller should be held Responsible for not listing REPAIR SERVICE under the Correct Category Which is ( Restoration & Repair Services ) where the Buyer would have Learn there were no Coverage for Repair Service under the Correct Category and where the Category Clearly Show me this Information,
( Read item description or contact seller for details)
( Not Eligible for E-Bay Purchase Protection Programs )
It is also E-bay Responsibility to keep Sellers from using Category that give them the advantage to avoid any type of, Consequences they cause in their Listings,
I’am also very Concern with E-bay allowing Sellers to continue the use of a wrong Categories that Impose a disadvantage to the e-bay buyer and advantage to the Seller,
I’am still disputing with E-bay as to this matter , After sending my Hearing Aid for the first time on Oct 13 when I got it back the Hearing Aid were doing an On & Off Static Noise, after emailing a few times I eventually got a replay from the Seller telling me to Resend the Hearing Aid ,Once he received the Hearing Aid on Dec 10 Seller reply on Dec 18 Claiming there was nothing wrong with the Hearing Aid Which that was not the case when I had the Hearing Aid, He told me he would change the Mic & Receiver and will shipped back to me, Today is Jan 11, I have yet to get my Hearing Aid or a Refund or any reply to my emails, So now I’am out of $60.00 plus my Hearing aid which Medicare provided and I’am in real need of my Hearing Aid. I pray someone from
E-bay will help me,
I am so sorry that you were taken advantage of. You would think that Ebay would use some of the profits it makes to help ensure that crooks are not allowed to sell on their site, instead they pocket the commission at your expense! SHAME ON YOU EBAY!
I purchased a 2002 Toyota 4Runner and took delivery in Dec. 29th, 2016. The seller was in Maryland and I live in Colorado. I had the vehicle inspected @ a 4Star Toyota dealer. It was deemed unsafe as the fuel tank is leaking and the vehicle is severely rusted underneath. The seller misrepresented the condition of the vehicle. I filed a claim with eBay to get reimbursed and was sent a denial saying that the vehicle was older than 10 years.This information should be posted to anybody that does a vehicle search on their eBay motors website. If I had known this I would never have purchased this vehicle. So now I am stuck with the loss. I am 67 years old and still working and cannot afford a new vehicle. I would probably not live long enough to get it paid for.
If the vehicle had been newer than 10 years what excuse would they have given me? BUYERS BEWARE!! I have filled out eBay’s survey and haven them zero’s. This is the beginning of the process to let people know. I do have dealer doXXXXentation and have filed a police report in Firestone, Colorado and will let the dealer know of what has happened. Hopefully I can get my son to get this information onto Facebook and possibly the media. I am going to try to help others from being victimized in this manner if at all possible
I am moving on from ebay today was the last straw anytime there is a problem they do take care of it it just has a 2-3 month turn around for the buyer so had a seller “we_are_tools” send me a used item which was marked as new well i get it its not new i can tell its been used scratches front and back rubber feet are missing rubber so i leave negative feedback and tell everyone else that might buy from him so they might not get screwed i use my drill on a daily basis so i cant be without a charger which is what the item was and i certainly cant wait months for a replacement so i log in today seller sends me a message why he can anyway is another one on ebay calling me a liar this and that ive had it this is my breaking point with you i spend too much money here to even have to deal with this crap when my lat items come in i will be closing my account and moving to amazon where ive never had any such problem or issue ever im tired with the lack of protection that the buyer gets it shouldnt take me so long to get my money back because the seller screwed me over too much emphasis on the seller oh we gotta take so long to protect the seller but the sellers are the ones screwing people its the buyer that needs the protection ive stayed with ebay longer than i should have and been too good of a customer now im done and im taking all my friends and family with me that ive referred to you your company is a bad joke on anyone that buys from eventually and im done ill also be sure to let the classes i teach in different countries know of your bad policys against buyers i guess ebay would be ok if you plan on defrauding people as me for me ive had about enough plan on loosing a decent amount of traffic to your site over this one not that it has been the best in the last few years anyway with others coming to realize just this guess i should have listened to the hype myself
Ebay has become a cesspool of corporate greed! I will be filling a class action lawsuit against ebay in January 2017, regarding their unfair business practices. They like to charge selling fees for auction where the winning bidder fails to pay for the product, and the seller is charged anyway. In such cases ebay is the only party that benefits from such failed auctions! They encourage this type of behavior by bidders, so that they can collect another listing fee for the same item again! Where is the company that I started doing business in the 90’s? What a disgrace you have become! I encourage any posters to feel free to contact me with any of their experiences regarding this illegal business practice. I have news for you ebay, Your not the only auction site anymore!
It is a shame. I have been a user of ebay since the beginning, was once a very frequent buyer and seller, and now only find myself going on once every few months. I agree with the question: “where has the ebay we knew gone?” Among other issues I have experienced, the most frustrating now is how the site functions: Poorly and slowly!
Browsing has become painful and it is the main reason I don’t go to the site much anymore. You are blowing it ebay.
Oh, by the way, I spent about 10 minutes scouring for an ebay channel to direct my concerns regarding how the site is functioning. I was not able to find any channel to submit such to ebay. If it exists it is hidden somewhere. Arrogant.
Hello, i posted this today, Mar 31st 2017. Very upsetting what may be going at eBay. Do you happen to know if eBay actually receives these posts. I ask because shortly after posting, i recd an email from a Jay Briggs, corporate office hq in Ohio wanting me to ‘click link confirming my email address to receive updates on my complaint or comments’. EBay is HQ in CA. Anyway, here’s my post:
3/31/2017
What is going on at eBay??? I’ve been an eBayer for 10 years, buying and selling. In fact, I loved eBay so much that I bought stock shares in the company.
So, I’m on the site shopping for oxford shoes, and on the feed page, recommended for me (since we all know that your browsing is tracked on the site), and i see the most offensive, vile items and sellers, ever. ‘Well worn flat shoes’ by all different female sellers with pics of their feet, some tattooed (gang members?) Selling filthy dirty socks, and flats i would not even donate away as they are trash material for recycling. Here’s an example, seller id…. sexless1 Really?…on a feed my child could see? EBay, it’s disgraceful.
DOES EBAY CORPORATE CONDONE THESE TYPES OF LISTINGS??
Why are these types of listings permitted on eBay? Pardon my cynicism and skepticism on these sellers’ intent, but in reality this appears to me as some ulterior criminal or deviance in nature. EBay is no place for sexual adult thrills without adult content filters, which the website does have in place, I get that, but if this is criminal intent, then steps need to be taken by corporate and the board of directors, and review these sellers and shut them down, period.
If these sellers and their buyers (oh, there are bidderss!) are looking for hook ups, they must know eBay is not their venue.
This is not Ebay’s corporate office email, however, many companies today do have “Social Media Customer Service Agents”, who do research and answer complaints such as yours.
I was scammed out of 1500.00 dollars from people that has been impersonating Ebay Motors since 2006..Im no genius but far from stupid…I think Ebay is in on it …they must be..what lucrative , trusted buisness would allow their name to be dragged to the ground & consumers that trust them refuse to take action…I don’t know where to start because this sort of fraudulent situation has never happen to me before HOWEVERE SOMETHING MUST BE DONE..OPEN FOR ALL NEEDED & RELEVANT ADVICE..
EBAY HAS A SERIOUS ISSUE GOING ON. THEY ARE PENALIZING ME IN THE AREA OF “LATE SHIPMENT RATE” EVEN THOUGH I BROUGHT ITEM TO POST OFFICE ON TIME BUT EBAY STATES ITS MY RESPONSIBILITY TO MAKE SURE IT GETS TO THE SELLER IN THE STATED TIME ALLOWED. I CAN NOT DO ANYMORE THAN DROP MY SOLD ITEMS OFF AT THE POST OFFICE ON TIME. MY RESPONSIBILITY MUST END AT THAT POINT. I CAN NOT BE HELD RESPONSIBLE FOR HOW LONG THE POST OFFICE TAKES IN SHIPPING THE ITEMS, BECAUSE OF TYPICAL PROBLEMS AS TRUCK BREAKDOWNS, STORMS, MISPLACED ITEMS SENT TO WRONG ADDRESS. MIND YOU ALL MY SHIPPING IS DONE THRU EBAY SHIPPING. SO LABEL IS PRINTED OUT BY EBAY.
I HAVE A LATE SHIPMENT RATE OF 4 AND TRACKING UPDATED RATE AND VALIDATED OF 1. HOW CAN I HAVE A HIGHER SHIPMENT RATE OVER THE TRACKING UPDATE RATE, THE RESULT IS 3 ITEMS OF 4 SHIPPED WERE OUT OF MY CONTROL.
THIS POLICY NEEDS YOUR ATTENTION. HOW CAN A BUYER
I’m Engleway7 on Ebay on October 18 2016 a civil case was filed against Ebay,Paypal and my self by a Ebay Seller for a case that Ebay messed up on a refund back to me. The seller appealed Ebay’s decision on the return which closed my Return case by accident..Now i have been Served with a Civil action from the State of Mississippi i live in Southern IL. I have not heard a peep from Ebay Legal Counsel saying anything to me about they have this covered from there end. This Seller has no contact Number as Ebay’s policy says they have to as a member to keep there account and only a p.o. bow for a home address! Ebay has alot of problems inside there company & there Policy’s & Guidelines only matter at when needed! As long as there getting there fees they don’t care about anybody! I’m been here for 8yrs. Ebay is the worst i have seen them! alot of there marketing is being deemed as UNTRUSTWORTHY AND UNLAWFUL! I’M FULLY DISABLED UNDER FEDERAL AND STATE LAWS WITH TO MANY PROBLEMS TO SAY.
I am a seller on Ebay and have set my vacation setting set to block and hide all buy it now auctions , your company is not doing that
I have called customer service 5 times and still my items are not blocked even though I have that button checked and hit apply
Your customer service is worthless and isn’t capable of sending a message to your IT dept even after 5 calls. People don’t pay attention when it says seller is away and if you are going to provide a box that sellers check to block and hide buy it now auctions and they hit apply it should block them
It pisses me off . Two people have already purchased they pay no attention to the message that the seller is away , get my items blocked until I return with the store vacation setting I have selected or I will instruct my lawyer to file suit
It is your responsibility to make sure your site is working properly for your store owners!
I am a disabled senior with a VERY low income. I saved for years so I could purchase a computer and looked for one I could afford on Ebay for months when I had saved $300. I finally reached my goal on Dec 31, 2015 and I was overjoyed to finally purchase one. To my dismay, the laptop malfunctioned from the start. I contacted the seller and got no response. I went through the paperwork and found out the seller referred me to the manufacturer, HP. HP wouldn’t do anything until I purchased a “Smartfriend Technical Support” for $14.99 a month which I have paid continually since January. HP tech’s have remoted into my computer monthly since then, sometimes more than once a month, to fix problems on the computer. The last thing I discovered was the DVD player does not work, something they could not fix remotely. After repeated calls about this issue, they agreed to fix the computer if I shipped it to their repair center at my expense. I then purchased a label for $27 and they sent me materials to package it and I mailed it through Fedex. I got the laptop back last Friday and found the DVD player was still not working! I’m frustrated because I have spent over $500 for a $350 laptop! When I called Ebay and explained the problem, the agent basically told me I was on my own because it has been so long. I am being punished because I was too trusting and I followed the instructions I was given. I’ve been an Ebay customer for 20 years. I guess I shouldn’t take that chance again and I’m sorry I can’t be anymore. Ebay was an easy way for people like me to do our shopping with confidence. I feel like such a fool!
This is a thanks to ebay and condemnation of Amazon.
Amazon has complied with the demands of “brand” corporations and is “restricting” which translates to preventing Individual Sellers and Professional Sellers from listing restricted “brand corporations'” products. Can you believe, owning the product does not grant you the right to resell it through Amazon? From my perspective, this seems to be restricting interstate commerce and harming the consumer as the “brand corporations” have essentially knocked out the Individual “used” Seller limiting competition. As a result, Consumers are paying much more and used items for sale are becoming more limited. I’ve been told this was done ostensibly to prevent Individual Sellers from listing pirated or knock-off imitation items. However, the seller should be considered innocent until proven guilty. From my perspective, this protectionist, pre-facto tactic seems illegal and fraught with the potential of class action suits against the “brand corporations” as both the Individual Sellers and Consumers have been potentially harmed monetarily. Additionally, Individual Sellers are likely to be minority races or members of the under-served groups to include the elderly, poor, and handicapped selling their used items to supplement incomes. Many of the items they use to be able to sell are now restricted again preventing them the option to sell. So, this action speaks to discrimination. I’ve contacted the FTC and Justice Department’s Civil Rights Division regarding these issues. respectively.
Thank you ebay for not falling prey to this potentially unconstitutional, interstate free trade and discrimination practice. Please do not prevent us from selling used items on ebay.
I want to address one of the biggest problems that makes me want to go to Amazon to purchase. My company makes purchases with multiple credit cards separating them by division. Your order detail does not show the last 4 digit of the credit card used and Amazon does. This really is important as it makes accounting a huge mess shopping at Ebay. Another thing is don’t try to save memory and remove the photos on old purchases, we often need to go back history and reorder stuff. Look at how Amazon does it and you guys need to do that and become even more user friendly. I took my time to do this, please take this seriously as it will effect larger customers keeping their books straight. I don’t need a reply, do what is best for Ebay and relay my message to the right person.
Still haven’t received my paycheck and can’t get any answers to why this is maybe someone will answer me here
I am absolutely PISSED THE F**K OFF. eBay has been horrible. I had called them about an item that said “Delivered” but was actually NOT delivered.. all they said was “okay we’ll contact the seller to see if they can send you a tracking number” OBVIOUSLY I have a tracking number if I read that it was supposably “delivered” After them doing absolutely no research they were like “Sorry we can’t issue you a refund because your item was marked as delivered” So explain to me WHY would I be calling you or disputing this if it was an item that I really wanted.. which is why I purchased it!! I even told them I didn’t want a refund, all I wanted was my item. Horrible horrible horrible service. I will NEVER spend a dime on eBay EVER again.
I have bought over 1600 items through ebay and have had good service…until now
The ebay people have royally lied to me and told me that although I am due a refund of $226 on an item, it is now out of date…this although i called them as i was away and could not return it on time. ‘ No problem’ the lady said ..’.we understand…we will extend it until you return home’ Did they …NO !.
They admit they screwed up and suggested I contact paypal . They accept absolutely no responsibility for their mistakes
By the way, I took screenshots of my comments too incase the moderator tries to cover them up.
Also, I might add that another buyer didn’t like a top I sold her….a maurices very expensive top that I let her have for 1.05!!! She sent me a menacing message but I still just went ahead and refunded her. Then she continued to email me calling me derogatory names and left me negative feedback! I contacted ebay and comment was never removed…….
I sold a beautiful veil and the seller tore it then wanted a refund. I called ebay and they told me I MUST issue a refund or I’ll get negative marks on my account but then can appeal the decision to get my money back. Now, after refunding the buyer for tearing my veil, eBay says that I can’t appeal the case because I refunded the buyer….REALLY?!?!?! AND THE RUDENESS OF YOUR REPRESENTATIVES BLOWS MY MIND!!!! I have sold thousands of dollars on ebay and now I’m going to just sell it locally. What horse sh@t!! I guess anyone can buy an item and damage it and get a refund……….idk why we even list that we don’t accept returns????? I’m not letting this go away. I’ll keep on til I get my money back from either ebay or this scam artist buyer!!!! Even if I have to get legal help!!!!
The buyer..I meant. Not the seller.
I have been screwed over by ebay twice in one month for a total of 200.00, they refunded without my permission BEFORE the item was returned which was beautiful gold and silver cufflinks, the idiot admitted to putting a solution on them and ruined them, I sent them to ebay but do you think they’ve responded? I sent an 1800 cast iron skillet, i won the case according to ebay but never got refunded, NOR did I get the pan back AFTER they took the money for return postage. Ebay sucks and I’m getting so mad, I’ve sent thousands of emails, calls, etc. they are rude and won’t help at all, so whose to say that we don’t just buy up everything and screw the sellers, what crap, being a seller and you cringe anymore just waiting for that jerk that knows he’s gonna win, we take in the backside and ebay let’s it happen, hell, they provide the vaseline.
oh yess !!!!! I completely agree I have it happen all the time, that is why I have posted a tantalizing treat as well of a camp fire story. that’s all ebay is a campfire story of the lurking evils what they do to us sellers. These are the things that really Grind My Gears.
Reallllllyyyyyy? I guess you didn’t want to play?
I guess this is climbing the corporate ladder competition. You know when you point out below standards for department or branch manager is how it is played. Example, what if the identical problem arises but one employee resolves it in 1-3 hours and other employees with supervisory help cannot resolve it in 40 days. It appears the department manager and branch manager have little knowledge on how to train their subordinates. Considering an employee resolved the same problem in 3 hours or less shows a better supervisors, department manager and branch manager if applicable. I know the strategic level of management didn’t go into business to make fools of their customers or call them dumb. The only thing left is a possible thief or thieves are working for you. That was a worse case scenario example. You the expert do you know the solution?
VERY upset with my refund process. I was lied to MANY times by eBay representatives who have NO clue how to do their job. Spoke with TWO supervisors and STILL no refund on a case that was closed in my favor. I’ve spent 5 hours or more total trying to get MY refund. This has been a nightmare!!!!!!! No compensation has been offered for putting me through all the errors made one eBay reps behalf. I have used year for over ten years and loyal. Very bad experience and extremely upset. Please help. I need to contact someone who can help me with this ASAP!
Try not to be inclined to purchase from necklaces stores available for sale. Operational zones, there are numerous necklaces stores which coax purchasers in order to phase 12 inches within the store simply by placing big “We’re about SALE” signs. A number of these kinds of necklaces stores mark up their prices prior to selling and lower price all of them in the selling interval to ensure that these people get the tidy earnings. Therefore, if you do not happen to be thinking of getting which band for weeks and understand your buck marking by heart, do not buy that available for sale.
salomon trail boots
By the way, I took the screenshot of my comments in case the moderator tries to cover this up
Just to back up my claim I will write here some of those sellers user ID’s who are violating their policy by misrepresenting the item locations and watch how after this my account gets suspended by eBay!
PHONEACC888, HAPPYDEAL688, 2011-BANANA,SUPERBAI2011,TOPCQ,MAXPODIRECT,SPRING-MART,TIMEKEIZONE,ITEMSELVES,STRONG-MART,TOPWIN20131128,2014OUTLETS,WINSTORE888, ITEMLIVE,EC-CASE,TRADEZONE2015,EBUY317,BILLBERTINDUSTRY,TOPWARM,SOPHIESSTORY1849,NUFLOWER2009,WINACTION95,NJ-STORE,KWOTOP2014,PROTOP-TECH,YBEXP,VRCASE,3C-PROFESSIONAL,EC-JOB,SENDERS-2,EC-LINK………THIS IS JUST A FRACTION OF THE CHINESE SELLERS, THERE ARE MANY,MANY,MANY MORE AND EBAY GIVES THEM FREE PASS!
I’m a power seller on eBay, I’ve been selling for almost 6 months, they made me go through hell in this time, removing an item with no explanation, restricting my account “by an error”, as soon as they see my sales go up a notch they try to find any or no violations at all just to put my items back on the visibility, while many Chinese sellers are violating eBay policies by misrepresenting the item location, after repeatedly reporting on them instead of taking action against those sellers they try to punish me over and over, I’ve spoken to a lot of representatives and supervisors about this matter, every single one tells me that they indeed violate our policy by misrepresenting the item location, AND THERE WAS ONE SUPERVISOR BY THE NAME OF ALDRIN WHO TOLD ME THAT THEY ARE ALLOWED TO DO THAT, AFTER ASKING HIM SEVERAL TIMES THAT THIS IS A VIOLATION OF YOUR OWN POLICY AND THAT BEFORE YOU EVERY OTHER REP OR SUPERVISOR TOLD ME THAT THEY ARE NOT ALLOWED TO DO THAT, HE STILL INSISTED THAT THIS IS ALLOWED FOR THEM, Some of the foreign sellers have an access to ebays back office, and when they see that someone is catching up to them, they feel threatened by that sellers performance they contact their corrupt rep within ebays back office and get the seller in question punished for no reason at all, this is a corrupt company who takes bribes and takes sides, this is no coincidence, it happens every time when sales go up, and there’s no one there to investigate their corruption, the majority of ebays reps can be bought, and the vast majority of their reps are dumb, who doesn’t even try to comply with their own policy, and don’t even know how to answer any question about their own policy! Have had enough, and as soon as they receive a report about others violating their policy they take action against the reporting party to silence them, THIS IS A ONE CORRUPT COMPANY WHO WORKS FOR MOSTLY CHINESE, STAY THE HELL AWAY, AND IM DONE DEALING WITH THESE CORRUPT PPL
I’ve been selling on Ebay for 11 yrs, I have to say I have never been so di=
sgusted by how useless your customer service reps in the feedback resolutio=
n dept are. You feedback system is horrible! I have a seller rating of 99% =
I’m a 5 star powerseller and this time of year sellers like myself get idio=
ts from all over the world who don’t know what they’re purchasing and destr=
oy my feedback ratings, this happens every year! I sell on average about 30=
0-400 items a month with excellent ratings but as usual, once again in the =
last week alone I’ve had 3 people who didn’t know what it was they were buy=
ing or manipulated the system to get their item for free. This last situati=
on has me extremely irate because I did everything Ebay asked me to do as p=
rofessional as I could, the buyer closed the case admitted she was wrong, I=
sent her an thank you email then out of the blue a few seconds later she f=
lipped the switch and left a very damaging negative feedback that her email=
s verify was untrue. Her emails even had statements like “You belong in a m=
ental institution, you’re crazy and bonkers!” This customers conduct proved=
the Feedback to be incorrect and your reps refused to remove the negative.=
This shows a blatant lack of support and respect for buyers like myself wh=
o work their tails off to make you money. Honestly this doesn’t surprise me=
in corporate America and I’m now looking into other avenues to make income=
other than Ebay. I’m sick of having to spend hours on the phone with vario=
us departments to fix these sort of situations. I’m not a big company where=
I just can refund money without it seriously affecting me, I’m a small pri=
vate seller that works her tail off and when you guys tie up my funds with =
buyers who are in the wrong and allow them to damage my reputation this is =
just downright sickening! I doubt anyone will take this email serious becau=
se the little guy just doesn’t matter anymore but you need to be reminded w=
hen little guys like me start dropping away from selling on Ebay it’s becau=
se you do noting to protect us!!!
Brenda Tuleyvintageperfumes_n_morestore
Yep…..it’s like us sellers have no support even though we are the ones making ebay money
That’s exactly right, like I tell them, you got nothing to sell then nobody get’s nothing to buy, we are the backbone, but they let customers trample us. I wish Bonanza could pick up, at least you can get a human (even understandable) response from them, fees are lower but it’s just not caught on, I’d love the world to just pitch ebay out, they make it easy for buyers to bend us over.
I have contacted you customer services department about buyer nobleappliancecenterllc for violating duplicate listing policy ALMOST EVERY item that he has listed is a duplicate listing. After almost three months of trying your company keeps ignoring my request. Do you offer preferential treatment to some of your sellers??? Horrible Customer Service
Hi,
Scott & I have been long time Ebay Power Sellers. I tried today to report inappropriate emails from a potential buyer of one of my items I have listed for sale.(listing# 331971226655). I was not able to report it online, since the potential buyer had not actually purchased anything. So I looked up the Ebay number on Google. I then called to report the problem I was having from Ebay member marmar-fo69i . A lady in Asia, named Jude, basically said she was sorry and that she could not do anything for me for 30 days??? I could not understand her, so I asked to speak to her supervisor. She put me on hold and came back and said her supervisor in, Asia also, was busy and would call back. When she went to hang up, I asked her if she had my phone number? She said, Oh yes, can you give me your name again and your phone number?? My husband and I have been with Ebay selling and buying for many years. We are 1393 Power Sellers at the moment. I think we deserve better treatment when we are having a problem such as this inappropriate emails we are receiving. Please contact me, Rhonda Moore or Scott Moore 1(225) 572-XXXXX.
Thank you in advance!
For to 2 years I have bought a lot of stuff from EBAY for many years before I got opened my seller account. Once a few years ago I bought from EBAY place bag with YSL Monogramme bag metallic gold leather clutch purse. What I found- it was a fake. From EBAY was just answer “We are sorry”. Fortunately I did not pay thousand dollars just around 100 dollars. I don’t want to describe how much was difficult to reach EBAY people and solve the situation. Past a few years a situation gets worse. Instead to say Thanks -they( EBAY people who want to get a medal or get manager or supervisor position) made me and my account suspicious because I listed that bag which I mentioned above and I had purposely pointed FAKE .Seller marked FAKE purse. There were a couple time warning on the text. The price I made 50$ or make the offer. I marked it for all of EBAY buyers and for those people who want to buy fake (EBAY has such a site -A Fake YSL purse bags.) They still have it. The question is WHY? What for? Yesterday I wasted all day to call the EBAY to know -why they made restricted my seller account for 7 days. I was spoke with 5 non professional people who really doesn’t know how to solve the problem and listened write way and they do not matter what real situation happened that understand and help me. After hours dialogue with some William which was eating while he spoke with me and always tell off to me like I am a little criminal child not senior lady ,continue suspicious me for all of sins existed in world. Finally he let me talk to manager. That was really one lady professional, responsible, understandable, new her job and at last I got answer on my question. One of five people!!!! IT’s something about EBAY customer service. Other 4 representative just have read and read again EBAY policy and rules which you can read yourself. Everybody makes mistake .There was probably my mistake to struggle with fake stuff such a way. But I was trying. At least one YSL bag forever has stop traveling a route EBAY-costumer-Goodwill-costumer-EBAY -Thrift store and go again on the circle .To stop forever in my house and just will remind me these bad sad story about my 100% positive seller experience on EBAY where I still have a punishment, personal insulting as suspicious .Today I fill very bad ,my blood pressure is very high and what I would really like EBAY corporate office please make investigation that event . And big request to EBAY suspicious right pirates who quietly try to sell fake stuff without any marks and adds FAKE!!!Get rid of sites which help EBAY get last market place on line. Sell fake stuff without any marks and adds FAKE!!!Get rid of such sites which help EBAY get last market place. I am going inform BBB about these. And after restriction when you open my account I will close it going to better market place like as a many other sellers have been gone from EBAY.
P.S. by mistake you got before some draft of these letter please be tolerant and please the draft throw it way. Thank you.
Ebay you need to find another payment source other than Paypal. They are the worst to deal with. I filed a complaint thru the BBB and they don’t have the courtesy to return a phone call. I have no other way of making a payment unless it goes thru them and then if I sell something, I cannot use my own payment method, they force me to use money I have in my account. I call paypal, each rep has a different answer to the same question. Even the supervisors cannot agree on the same answer to the same question. I am cutting back on my selling and buying and looking for an alternate source to sell items thru. Ebay and Paypal are giving me a headache.
Lol, ebay and Paypal are married
Hi
E bay e-commerce website has lost of list are fake and scam recently i found one listing in ebay for i-phone 6s 128 GB Rose gold is only $ 499.9. It’s really look like good deal but when you see full list they mention please contact by email to your location and zip code than after you can buy it . first of all i tried to buy through pay pal but it’s denied than . I had contact to seller and they send me all details how to pay for this phone . This was really shocking they send me email from Ebay Customer Invoice “checkout@ebay-transaction-card.com” than after they mention to buy gift card to CVS,Walgreen or Walmart and pay this amount on live chat . I know this all thing is phishing . Then after i contact to customer care regarding all this thing they given shocking answer . you have to contact seller regarding that if seller is doing wrong thing how can i contact seller . I advice you please file complaint regarding this seller they told me i will do we have different department so it’s take time it’s gone take one moth for all this thing still seller have same listing . so be aware to buying stuff from ebay if you contact customer care this kind of scam they are not interested to listen any more. I found to many fraud listing ebay has no worry of genuine customer .
Make some legal requirement to make eBay seller or make good policy to avoid that king of issue .
I am not telling you all company is 100% genuine but they have some positive action resolve to this kind of issue .
For reference i share this link and item no:-
eBay item number:331903863442
I was ripped-off by the crooked seller colluding with eBay.
Item: 720P HD Mini Wireless Wifi IP Clock Camera Motion Detect IR Night Vision DVR
Order placed on: Monday, Apr 18, 2016
Seller: greenshop333
Item ID: 272057108381
Transaction ID: 1636028995017
Quantity: 1
Paid: $44.00 with Credit card
On April 18, 2016 I have ordered the Night Vision Clock Camera from the “greenshop333” rated by eBay as a fife stars seller. The seller sent the camera alright, but the camera was far-cry from what was advertised. The resulting struggles caused me a lot of time, and resulted into great frustration and complete disillusion about eBay’s customer protection.
1) The included setup and operation instructions didn’t pertain to the type of received camera at all. For instance, the camera didn’t have the LAN port for coupling it with the router during the setup as it was described there, and there was also absolutely nothing about the camera operation.
2) The included software was just the English-Chinese language patched piece of junk. The installer for the Camera Search Tool gave me just error messages, and the software couldn’t be installed on the computer running Windows 10 and not even on the computer running Windows XP. The only software that could be installed was the IPC Multi View, but that software was useless because hadn’t accepted the user name and password prescribed in the badly translated instructions. (Perhaps they might need to be entered there in Chinese language.)
3) The camera didn’t broadcast its network ID, and without the Search Tool couldn’t be seen on the network. The IP address was not written in the instructions, or on the body of the camera, so the camera couldn’t be manually included to the network. (There was only the sticker with the UID number, but it won’t help.)
4) Without initialization, the camera also couldn’t write anything to the (not included) memory chip, so it couldn’t be even used as standalone.
5) I had asked the “greenshop333” to send me the functioning software and the instructions pertaining to the camera, but they refused to do that. Instead, they asked me to return the camera back to them.
Meantime, I was able to find the camera’s ID (was identified in my router’s setting).
6) After bypassing of dysfunctional software and including the camera into my WiFi network without the faulty Camera Search Tool, I have realized that the advertised night vision is just a bad joke. The IR LEDs were totally inadequate and left everything in complete dark.
7) For these reasons, I had asked the “greenshop333” for refund. They agreed to the full refund, but the eBay emailed me that they couldn’t send me the postage prepaid return label and advised me that the seller is still responsible for the return shipping charge.
8) The crooked seller demanded me to send the camera back via the cheapest registered mail for full refund.
9) Consequently, I was forced to pay $36.70 for return shipping, and after over 40 back and forth messages and eBay’s intervention had received just $44.00 that I paid for the camera.
10) In spite of the eBay rules, the seller refuses to reimburse me for return shipping and the eBay rushed to close the case. From that time, the eBay also doesn’t want to do anything to help me to get back the $36.70 that in collusion with “greenshop333” forced me to spend for the return postage.
In the eBay user agreement “who pays return shipping,” there is spelled in black on white that the seller is responsible for return shipping when the item is not as described. It is my understanding that based on this policy I should promptly receive the full refund of the purchase price as well as of the return shipping cost.
Reprehensibly, the eBay representatives had not apparently bothered to review the related facts. Then, after the “greenshop333” refunded the purchase price they rushed to close the case and let this dishonest seller to rip me off $36.70 that I paid for return shipping.
After the outrageous hasting me round-and-round and from page to page in the eBay website when I attempted to appeal the closing of my case before the seller refunded the cost of return shipping, and after receiving no response to my messages that I wrote to their annoying limited characters text windows, I called to eBay Customer Service just to be treated there in the most arrogant way. In the nutshell, the rep told me that I should insist on the receiving of the prepaid return label. Since I have voluntarily paid for return shipping they couldn’t help me.
However, I hadn’t insisted that the seller supply the label, because the deadline for return of the camera was rapidly approaching, and on May 9, 2016 the eBay wrote me. (Email reference id: #7a814bfaa08948aaa03e1a4e9b618ce7#)
Hi,
greenshop333 let us know that they can’t buy a return shipping label for you to use for 720P HD Mini Wireless Wifi IP Spy Clock Camera Motion Detect IR Night Vision DVR.
The seller is still responsible for return shipping costs, so contact them to arrange return shipping.
In typical eBay fashion, the message is misleading. It says that the seller is still responsible for return shipping costs, but don’t say that eBay enforces it by issuing the shipping label if the seller does not. It also doesn’t say that I won’t be reimbursed by eBay if I’d follow the instruction, contact the seller, arrange the return shipping, and ship the camera back on my expense.
The seller requested me to ship the faulty camera back for full refund by using the cheapest certified mail, and the messages from eBay indicates clearly that shipping it myself was the only option. In this way, while colluding with the crooked seller, the eBay railroaded me through the process.
Interestingly enough, in the eBay “See return details” page, there’s the “Ask us to step in and help” button. After clicking on that, there’s the option for “I didn’t receive a refund for return shipping.” Therefore, there must be something that eBay can do when the seller refuses to pay for return shipping.
The later research revealed that during past 12 months the “greenshop333” received 1,521 negative feedbacks describing their arrogance and complete dishonesty. The 1,521 negative feedbacks also mean the 1,521 tricked and ripped-off customers. But using the precarious calculation the eBay give to this crooked seller the five star rating.
Because of the five star rating presented by eBay, I had ordered the subjected clock camera from the creepy “greenshop333,” and in the hindsight there is no surprise that the camera was falsely advertised as the night vision, and its software was a complete piece of junk that couldn’t be even installed.
The “greenshop333” seems to be a power-seller on eBay, and is apparently well aware of precarious eBay policies paving the road for their trickery. There is no doubt that the eBay is well aware of “greenshop333” shady practices and being hungry for profit places itself on their level. Jointly, they trick the unhappy buyers not willing to swallow their lies to the lose-lose situation.
Since the eBay was instrumental to “greenshop333” foul-play, I’m asking the eBay to either force the “greenshop333” to the refund of $36.70 that they hustled me to spend for back postage, or to reimburse me for it from their own account.
So far no help.
I was shopping for a security cover for my truck. I located a add on eBay. It read security cover for Cadillac Escalade 2007 -2014.
I received the item and it didn’t fit. I emailed the seller within twenty minutes. There was no response.
The next day I contacted eBay. I didn’t like the no response from the seller. EBay said it was to early to file a complaint or refund. I was told to wait for the seller to contact me.
The seller initially contacted me and advised me that I ordered the wrong part. I explain to them that I ordered the part as advertised. Not only with that part not fit my Escalade because of the lack of with it would not fit any. They simply sent me the wrong part.
The seller advised that I had to return the unit to them. I ask the seller to send me a shipping label to which he stated he could not. They would wait until their product was returned to them before they reimbursed me anything for the party or the shipping.
I went immediately to The UPS Store that for $39.64 I sent the part back to Florida. I did not hear anything until the following week. I was advised by eBay that the part has arrived and that the seller was going to reimburse me.
One week later I still have not received my reimbursement. I contacted eBay and they asked me for the UPS tracking number of the item. This is information that they had one week prior. They stated that they were going to reimburse me for the item but I needed to contact the cellar in regards to the reimbursement of my funds needed to send them their item back.
I was contacted by the seller who stated that they would not be reimbursing me for the cost of returning their item. They stated I ordered the wrong item. I did not order the specific item in picture what the part number specifically for Cadillac Escalade 2007 to 2014. The part that was sent to me would not fit any Escalade.
I then we contacted eBay that same day. I was told that my complaint show saddle because I gave your operator the tracking number from UPS. I never gave anyone permission to close my complaint. Not only did I want the cost of the item returned but I wanted to be reimbursed for having to return the item to the seller.
Abby from eBay advise me that I should have asked them for a shipping tagged to send item back. I’m telling you I did ask not only did I ask either but I asked the seller and the seller was the one who told me it was my responsibility to send the item back to Florida.
Now I know $40 is not significant. However it’s the principle of me trusting eBay and being misused by one of eBay’s vendors.
I’ve contacted eBay at least 2 times to try to file complaint against a seller. Other than being told to write a negative review that’s all I was told it was available. Furthermore I can tidy the eBay operators because all they would get as their first name and no work ID number. Very frustrating trying to return a call and trying to contact the individual that you’d already been in contact with.
Please have somebody from eBay contact me my name is Darren Neely. My telephone number is 562 842-XXXXX. I had nothing but success with eBay. I would like that to continue. If a seller sends the buyer the wrong product why should the buyer be Held responsible for the item being returned.
It should also be noted why would they not tell the buyer that they need to ask for a prepaid shipping doXXXXents.
Thank you very much Darren Neely
Had a bad experience with customer service when I opened a request to return an item that was altered but not listed as so in the listing. Ebay customer service wrongly decided in favor with the seller even though I listed details of what was done to the item before being shipped to me. I requested escalation but the ebay customer service advisor told me it would be no use. The seller clearly lied to ebay customer service about the item they sold to me, experiences like this make it difficult to do further business with ebay or even recommend them to friends
I have call and filed a complaint with the Better Business Bureau. And now I’m contacting my lawyer. I so tired of eBay ripping people off and lying to them. Paypal is the same way They lie too you all the time. And holding my funds! .
Emily, If you want to go in with a Class Action Lawsuit. Let me know! I”m dealing with the SAME issue ..lying…holding funds…getting THEIR ‘fees’ before I even get my buyer’s money. AND ebay BOUGHT paypal (IN BED TOGETHER!!!)
bought eBay cards , the item I was going to purchase was a scam. eBay said they are working the case, money still on cards, never been scratched. but can’t get a response from eBay now,been going on for over a month plus. ANY ADVISE. Say it takes time,this i know,but a life time,where is the promises,there holding my money and won’t release it.gona make some calls on them,and see if they will really do something about it then.
I got problems with ebay nit delivering there product I would like to be part of that class action law suit
Me 2.
I have been ripped off by an Ebay buyer and Ebay is doing nothing about it. The man purchased an antique wall clock from me and then when he received it said it was damaged. He did not want to return the clock, so I asked him to send photos of the damage. He was reluctant to send photos, at first. When I did see the photos, It looked the the top part of the clock had been sawed off, it was too smooth. I mentioned this to the seller. We went back and forth. I had insurance from the post office on the clock, so I reluctantly issued a full refund. I files my claim with the post office. I received a letter today saying that I need to bring the damaged item along with packing, etc. to the post office for inspection or my claim might be refused. I called Ebay, was pointless. Emailed seller and he said he through out the clock, which is a lie. So I am tired of being ripped off because Ebay sides with the buyer all the time. I will close my account.
I am in the same boat! I was ripped off by a buyer and ebay says sorry we cannot help you!!! She opened a case to return for refund $309. And they favored her case ( of course) and she sent me back a box full of paper and magazine pages ??? I am so sick over this! And I cannot speak to anyone who can make any decisions let alone listen to my side- I even offered police reports, IC3 Report and postal service report- Ebay will lose my business
I have been a buyer on e-bay since 2008 with tens of thousands of dollars in transactions. I was scammed by a dishonest seller (from China) with 2 items I bought from them and ebay is not rectifying the situation, even though the case is clearly decided in my favor since the items I received were not as described. I provided photos and everything. I am being given the runaround and ebay wants me to pay return shipping, even though I am not supposed to!!! Now they are telling me they can’t change the system and I have to wait another 2 weeks (I already waited 2 weeks so far) until the case is closed, file for an appeal (even though both case were clearly decided in my favor) for me to get my money back!!! I WILL NEVER AGAIN BE BUYING FROM EBAY!!!!!! I’m so pissed!!!!! EBAY SUCKS!!!!!!! NEVER AGAIN!!! I will also make sure to tell everyone that the EBAY MONEY BACK guarantee is a JOKE! I am also taking legal action against E-bay. Its about someone did something about this joke of a company.
Wow, I am glad to know mine is not the only complaint. I am having refund problems. Ebay customer service has already missed. 5 deadlines. The last chat they told me to stop calling. Refund my money and no more calling you like they are the most wanted. I think they think ebay’s mission is to make a fool of their customers or make them look dumb. In all honesty, employees and supervisors are only as good as the one that trains them — hint hint clue. It seems to me the supervisors trainer was ineffective and that trainer needs training. Analysis and problem solving is a good starting point. King of the Ivy league, summa XXXX laude, that’s something I came up with as a rep I. D.
Request # 5104805342: DISHONEST Seller! Still waiting for my Refund from a dishonest Seller, Spoke to Numerous Customer Service Reps was told over and over will see funds in your Account in 24Hrs. Have not receive my REFUND!! What happened to Buyers Protection,, I have never had doubts about Ebay before but this doesn’t look good.
Your attention is greatly appreciated.. Thank You.
Don`t trust Ebay
A scam and Cheating website
I have been selling here for few eyars already,all they do is take money from you to cheat and scam you
and please there buyers without checking proofs and alerts
I sold a blouse on this page,i took pictures and videos of the item before shipping
the buyer stated the item reached damaged,she took a picture on another fabric
and sent it to me,ebay tried hiding the image,(but i had already taken a screen shot for proof)
i showed all the proof to ebay,but no one cared to make the correct dision
the case was opened on the 28th,not even 10-15 min the case was closed,in the favor of the buyer,without looking at the proof i had giving ebay,,shame on ebay,shame
cheater people on ebay who is trying to feed there family by selling there items honestly.
customer service via India SUCKS!.. Thanks Ebay for outsourcing more jobs! Some reason I’m not allowed to use more than 2 gift cards on a bigger purchase, which is not consistent with other past transactions.
I will NEVER USE EBAY AGAIN after this! I got a huge run-around today, consuming my entire morning. I should bill you pricks for my time!!
I actually rack up the ebay bucks, so I AM (was) A GOOD PAYING CUSTOMER!
I”M BUYING LOCAL< SCREW EBAY!
EBay took money from my bank account for “sellers fees” for items I never sold we demanded a refund and today they issued one and took it right back.I am making it known that I will get an attorney if eBay does not give me my money back. This is absolutely ridiculous and unacceptable and their sorry excuse for customer service team should all be fired. They know nothing about customer service! Pathetic!
Alex,
I feel like they don’t care, so they send us to INDIA, where nobody knows sh*t! I apologize for the profanity, its all I can do to not drive to CA myself and have a face to face, because GOD knows you can’t Speak to any of those people on a good old fashioned telephone…
FU EBAY, I’m done, going to buy local, and SING LIKE A BIRD to everyone of my fellow shoppers about the rotten unbelievable “service”..
Hi, they just did the same thing to me. I have been on the phone with 6 supervisor, 20 hours within 2 1/2 weeks about this issue. Each one promised my refund to be back into my paypal account within 24-48 hours. I still have not got my money, just got off the phone with them again. They are lying, thieving a**holes. I wish you the best in getting your money, my next stop is with an attorney, I did record all the 20 hours of conversations at least, I learned to protect myself as much as possible against them.
I AM SO FRUSTRATED WITH E-BAY AS SELLER WITH 99.99% POSITIVE FEEDBACK IN 2 YEARS, THAT THE ONLY THING I CAN SAY IS “F******K” E-BAY. (too long to explain)
I AM JUST GLAD THEIR STOCKS IS GOING DOWN TOILET.
Dear Sirs,
I am writing this in HOPES THAT SOMEONE ANYONE WILL ANWSER IT! I have ALREADY SPOKEN TO TWO DIFFERENT “employees” with NO HELP IN A MATTER OF WHAT I BELIEVE IS VERY IMPORTANT. I was looking at some clothing one of your sellers was selling, the next thing I knew there were pictures of A NAKED CHILD WITH HIS PENIS SHOWING!!! THIS WAS NOT A MANAKIN OR A PROP TO DISPLAY MERCHANDISE. THERE WERE SVERAL INAPROPRIATE PICTURES. I AM SCHOKED,UPSET,ANGRY,HURT AND NOW I AM CRYING. AS THESE PICTURES NEED TO BE TAKEN DOWN NOW!!!!If someone DOES NOT TAKE THEM DOWN, I WILL BE CALLING THE POLICE NEXT. I WOULD THINK THAT YOU HAVE EMPLOYEES THAT CHECK PICTURES BEFORE THEY ARE POSTED TO YOUR “NOT SO FAMILY FRIENDLY WEBSITE.
I am taking pictures and writing down names, so this can not be “deleted” OR “misplaced” as if nothing has ever happened. U REALLY NEED A BETTER WAY FOR US TO CONTACT YOU.
One lady that was “trying” to help me actually had the NERVE to ask me IF I PURCHASED THE ITEM” I mean REALLY???? So now you know why I am crying, WHY ON GODS GREEN EARTH WOULD SHE SAY SOMETHING LIKE THAT. I feel DISGUSTED, that something like that would even be considered.
as a seller and buyer ,I would like to say only one thing , worthless company which scams people and robs them , always on a side of a buyer even if this buyer liar and crook obviously , customer service absolutely helpless, except ” I am sorry ” i never heard anything from them , no one cares , was waiting for an hour for a manager to talk to and then simple they disconnect me !!!!
Dear Nove C.
Thanks for your e-mail, please allow me to respond as follows. Yes, I can understand that you have a lot of e-mails to answer, things happen. Nothing is perfect ! So as a result, instead of a 3 day response to my appeal as is ebay policy, it took 11 days and several phone calls and speaking with a total of 18 agents. I assume this falls below your acceptable customer service level? so someone must be banned from working at ebay, yes? In addition I was given erroneus information from many ebay reps, all calls recorded. Such as. 1. “This restriction is temporary” ” 2. “I reviewed your account and there must be a mistake” 3. “You are scheduled to come off restriction on March 20th” 4.”Your account is all above standard”. I don’t know why the restriction? 5. “If you had clicked on “Buyers request” instead of “not available” for the one 16 item order, you would not have this situation.
Nove, the above is all recorded and this in itself should prove that this policy is significantly flawed. I am a sales director for a major medical company. If I treated a long time successful partner like ebay treated me, I would have been fired!. Common sense. This policy is not even indicative of normal business practices. I would also like to state the following. 1. After 11 years of above standard, bronze rating, power seller, 100% positive feedback, 4.5 -5 star ratings, I am banned because of 1 order (16 items), in which the buyer requested a refund for 3 missing? 2. My seller dashboard never indicated suspension coming. I check every week and every category was above standard. I did not realize you have to click on global region for another level. Everything listed on the initial page of the dashboard reads “above standard” AND STILL DOES. This isn’t even debatable that this policy is flawed. It ignores every other category (which are several) that is at least above standard as has been so for 11 years! I mean really? I have customers e-mailing wanting to purchase now and will send them to
other sites now where they will probably get familiar with them Here is what one customer e-mailed:
“that’s terrible,i reported a crooked ebay seller 4 times talked on the phone with ebay they agreed he was not honest but he still is on ebay after they said they would suspend him go figure,i’m not sure what i’m looking for anything interesting let me know where you are listing items and i will check them out thanks Terry”
If you really reviewed my entire profile as you said, you would not have advised “there is nothing you can do” You are simply sending good sellers and their customers to other sites. How do you completley ignore 1962 100% positive feedback from buyers? Did you read what they wrote??? And you are concerned I am bad for ebay buyers?? Again, this policy lacks common sense and will actually (if not already) become a major detriment to your business and a plus for the other selling sites. I spent 10 years building this business on ebay, and ebay wiped it out in one day! Now I will have to contact all my customers and send them elsewhere. I have been in business for 30 years and this policy goes against every fiber of practicality and common sense.
reply
Bbaarrrryy
I feel your pain, it seems like EBay is so concerned about buyers that the sellers really pay. I had an issue happen this morning with an email from EBay deciding against me in a case that I still can’t believe. I had a customer purchase an exhaust panel for a new C7 corvette. There are only 2 styles that are made, one for standard exhaust and one for NPP exhaust, which is a factory upgrade. Customer recieved product and left a nice positive feedback, all is well. A few days later customer emails me and states that the filler plate had some scratches on it and what can I do, seeing he already left me positive feedback. I don’t know who was use to dealing with, but we will fix anything if it wrong, whether you left feedback or not. Come to find out the scratches were on the back from manufacturing, which you never see when installed. He said he didn’t realize that and again, all is good. A couple days later he emails me stating the part does not fit and wants to return it. I asked him what type of exhaust he had and he has standard exhaust, but HE ORDERED THE PART FOT NPP EXHAUST. He then asked if I had the sme part for his now standard exhaust. I said yes I do. Either part cost $89.99. It cost me 21.10 to ship to him. So I said if you send me back the incorrect one that he ordered in good resellable condition, a long with $20.00 I would exchange them. He said fine and seems all is good again. Yesterday I get a claim filed on me asking eBay if it is ethical for me to be asking for $20.00 to ship a new one. Thought this was all discussed and settled on, I was just waiting for part to show up. This morning I get an email from eBay stating they ruled in his favor. Really couldn’t believe it, so I called eBay asking how could I lose something like this when I stated I would allow him to send it back and replace it if he just payed the freight. I was told that I should have just accepted the return and that’s it, your done. I stated in our industry a lot of people need help, like installing it wrong, wrong part ordered, etc, etc. I said I was trying to help this customer, exactly like we do on our website. I discovered that he ordered wrong part and was trying to help him, like any reputable company would do. Bottom line now is I have a defect against me??????? How do I get a defect in this case???? They said because he had to ask eBay to step in and fix it, I was fixing it. Seems to me now that the customer wanted me to pay the shipping back to him also. He knew he was wrong and was using the policies, I guess, of eBay to help someone else pay his shipping. If we sent the wrong product, we would pay all of it. eBay needs to look at issues like this, believe me this isn’t the first similar to this, I have been selling on eBay since 2001. Not very happy on how they rule. All this was thru emails that they supposedly read. Talking to them on the phone is like talking to a wall and I actually talked with a supervisor this morning, so who is really setting the policy???? I hope someone higher up in EBay reads this and helps correct this injustice
hello Bbaarrrryy
i was selling on ebay for a couple years and basically ran into the same kind of thought process. when a transaction takes place see it through. as in the case described the best bet is have a buyer return your item and refund them and stop. when you finish the refund send a message stating you have an another exhaust on hand that you could use. check out my website for more details.
this guy did not know what he was ordering and whined about stuff that had nothing to do with performance or looks. that was your key to know ahead of time this ass is going to play games and return the item. he returns the item in the same condition it was shipped and refund the purchase and not the shipping. buyers remorse is not your fault. your thinking about working it out is great but not on ebay.
if ebay sees the emails they will think maybe this seller knew and needs to eat all postage. because you knew you sent the wrong part. based on that first order. you only sent what was ordered and you must do one transaction at a time. when that transaction is finished then offer the other part on your website and leave it up to the prick to order again.
stay away from ebay customer service at all times unless something is wrong with your account. i got kicked off selling back in oct 2013 and had 397 transactions. and it was a dick like this guy that got me kicked off from selling and i have lost thousands in sales since. it really is not worth it for a customer like this. for no other reason you got into the pickle for going the extra mile and that is a great trait, but not on ebay.
keep it short and sweet. yes talking to customer service is like talking to a live robot and ebay will not change even if, it was there problem that caused more issue (like making a mountain out of that molehill in the wrong direction). they really want to penalize any seller and reel you in.
i hope this helps some. this transaction does not define you, just have a cold one and move on sir.-greg sr.
i %100 understand and agree with you ( have had same situation) the only thing i can say is: i am glad E-bay is going down the toilet. look at their stock today. there are bunch of moans, stupid geeks and robots which have no clue in how manage sellers. they have lost a lot of good sellers because of being so STUIPD and continue to do so. as far as I an concern. F*****K E-bay
i agree 100% and more….
After many years using Ebay, I will be boycotting them and making sure everyone i know does too…
I bought something that was lost by UPS and it took 3 months for UPS to fix the issue and EBAY just told me “i’m sorry, i can’t help you any longer because it’s been over a month from your appeal. You will not receive a refund for this item.”
I just lost $358 not including the fact that i had to purchase the same item for more $.
This is absolutely crazy and i’m super upset about the whole thing. I’m trying to contact Headquarters and can’t seem to find the number.
Can anyone help me contact Corp and speak to someone that can possibly help?
good luck! don’t feel too bad. E-bay treat their sellers also just as bad. ad as seller with 99.95% positive feed back after 2 years, i would say “spit on e-bay”.
Dec 2015… Wrote a Seller, (thru EBay Messaging), for the Measurements of a Coat I was interested in. The Seller wrote back with a 20″ Width Measurement (underarm to underarm). Perfect. I bought the Coat. When I received the Coat, it was actually a 27″ Width; two sizes too big! I wrote the Seller about this and he agreed to reimburse me for the Return Shipping. I sent the Coat back; the Seller receiving it Feb 5th per USPS Tracking. On that same day, Feb 5th, EBay sent me an email saying the Seller had received it and I should be reimbursed within 6-days (by Feb 11th). No such luck. On Feb 17th, EBay sent another email asking if I had been reimbursed and, if not, would I like their help. I decided to reach out to the Seller first before getting EBay involved. So, the next day, Feb 18th, I wrote to the Seller explaining that EBay was sending me emails and would he please reimburse my Account. I got no response and no refund. On Feb 24th, I finally enlisted EBay’s help through their website. On Feb 25th, I had heard nothing back from EBay, so, called them. They refunded me everything but the Return Shipping Fee saying that I had to get that from the Seller directly. ‘What!?! The Seller hasn’t responded to me since Jan 9th, you think he’s going to respond now?’ Carlo, (the EBay Supervisor), said, ‘We’ve refunded your initial cost and the Case is now CLOSED’. ‘What do you mean it’s CLOSED? We’re still talking on the phone about this. You mean you’ve CLOSED this Case while I’m on the phone with you’? ‘Yes, there’s nothing more we can do’. ‘Oh yes there is! You collect FEES from this Seller, take it out of that and refund me my money. I shouldn’t be out ONE PENNY because of the Seller’s mistake!’ ‘I’m sorry, there’s just nothing more we can do’. So, I told him to go **** himself and hung-up. Thus, I’m out the Return Shipping Fee. Now, I realize my problem is nothing compared to what others of you have written here, but, I’m so aggravated about this… I just needed to vent. As it stands, if everything goes smoothly on EBay, it’s cool. BUT, if you have a problem on EBay… EBAY SUCKS… for both BUYERS & SELLERS!
It’s a shame Ebay is choosing to back and attract Sellers and not Buyers.,,,, With all the stigma around counterfeit items and shady sellers, one would think Ebay would become more of an advocate for the Buyer. I’m sure they realize that without Buyers, a million Sellers are worthless..
Good luck, Mr. Wenig.
I am an honest seller on eBay. My experience is quite different. I’ve sold 568 items. 3 were cases.● 1 was because a buyer said it wasn’t diamonds. I sold a pair of sterling with gold inlay with CZ’s clearly stated and Ebay sided with him! Lol Honestly would you sell a 5 CT diamond ring w/earrings for $29.99?? I said they had cz’s, but it counts against me because it’s not as described! Lol
● Another was for a computer that I sold as part’s and repair, I had to pay $20 to ship + $20 to have it returned. Customer said it needs a part, so she can’t use it. Again, sided in buyer’s favor and it counts against me. 3rd was so ridiculous I even got my money back. However for 3 out of 568 in 12 months, they put me as a sub standard seller because I have to have 99.97% & Those cases made it 99.95 %. These are usually computer generated for the buyer to win and return stuff. Ebay’s resolution center told me that. So, I’m restricted until March. So in my opinion Ebay is extremely unfair to sellers. Thank you
i %100 understand and agree with you ( have had same situation) the only thing i can say is: i am glad E-bay is going down the toilet. look at their stock today. there are bunch of moans, stupid geeks and robots which have no clue in how manage sellers. they have lost a lot of good sellers because of being so STUPID and continue to do so. as far as I an concern. F*****K E-bay
As a seller and buyer, I am disgusted at the lack of service. When you call, they never pick up, even after waiting half an hour. I am pulling all my jewelry pieces for sale, and I am not buying anymore. There’s nobody watching out for you on EBay. Nobody’s home. Are they going out of business?
I sell legal gun parts in California.. but eBay has removed my listings because someone in Asia says they violate their listing policies… however, many sellers sell the exact items without interruption even though they have been reported… why has eBay singled me out.. because I am not a huge seller? I have spent the last four months talking with people in Asia and they are absolutely no help… San Jose is but a few hours away and I can’t get anyone in this Country to fix this problem…. these are legal parts bought over the counter here in California and do NOT violate the written policy… as demonstrated by the allowance of eCop to continue to sell on ebay the same “rails and covers” under gun parts on their store.
I bought a computer for $29, then e bay said the seller’s account had been hacked. I applied for a refund/ open case on 1/5/16. On 1/8/16 E bay customer service told me ( I had to contact) that I would get my refund in 48 hrs. On 1/11/16 when no refund yet, I contacted cust. service, was told seller contested refund and e bay would have to pay refund and that would take 72 hrs. That has now past and no response from E bay. I filed with attorney general’s consumer affairs and notified local television problem solvers.
I received an item that was not authentic, Windows 7 Ultimate, and Microsoft keeps telling me they cannot activate it because of the bad product code. I received an message that on January 13 ebay would step in to help. But I wasted over an hour trying to find out how to get ebay to step in. My only option at this time is to buy another product code but I have already spent enough money buying the product. Is ebay going to leave me hanging with this bad product?
This is absolutely the worst customer service I have EVER experienced. I was on the phone 40 minutes and they transferred me 5 times before telling me they basically could do nothing. The promo code they sent me had a glitch so it never got applied to my order. Instead of refunding me the coupon amount since it was THERE fault, they told me they could send me a new code in a few days. How does that help me when I already made the purchase?! What a joke. I will try to never shop eBay again and I will warn all of my friends how horrible this was and never to use eBay.
I’m having the same issue and no one is doing anything about it. I’ve wasted 10 hours of my time because they failed to figure out there’s a problem, but at least you got them to allow you to have a certificate, they haven’t told me they’d give me mine back and we have a lot of Ebay bucks to use as well !!! My seller is not happy as well.
i %100 understand and agree with you ( have had same situation) the only thing i can say is: i am glad E-bay is going down the toilet. look at their stock today. there are bunch of moans, stupid geeks and robots which have no clue in how manage sellers. they have lost a lot of good sellers because of being so STUPID and continue to do so. as far as I an concern. F*****K E-bay
Ebay allowed and is unwilling to negate, an illegal sale of a vehicle with clear (as I have proven several times) odometer fraud. Even after proving this, they claim I suffered no “damages” and won’t refund my money or nullify the sale. I’ve talked to their customer service several times (always different excuses,) their insurance company, and then sent a registered letter detailing everything I know, with a sign-on-receipt. Letter was delivered Monday, they still haven’t sent the signature back (according to USPS.) So now I’ll have to file a request for customer assistance with Minnesota Attorney General Lori Swanson’s office, and a fraud report to her office as well. Their actions are criminal and utterly despicable.
I’m done with it all; PayPal, eBay, Half.com
As a customer it is a nightmare. No customer service and all policies are designed to protect eBay. No different that dealing with low life used car salesmen.
I’ll say this for Amazon while they have issues their customer service is exceptional.
I %100 understand and agree with you ( have had same situation) the only thing i can say is: i am glad E-bay is going down the toilet. look at their stock today. there are bunch of moans, stupid geeks and robots which have no clue in how manage sellers. they have lost a lot of good sellers because of being so STUPID and continue to do so. as far as I an concern. F*****K E-bay
We as sellers have no power just the power to pay ebay every month. If a buyer does not pay, Guess what? We cant leave anything but positive feed back. A buyer decides they don’t like the item and return it and leave you negative feedback Guess what? we can’t leave anything but positive feedback and cant have undeserved feedback removed even with proof the it is not what they said. We as sellers only have one right and that’s the right to pay ebay month after month. There support team should be called the buyer support team. I sold a 14k Gold necklace the buyer received it and then I got a email stating it’s fake and he wants his money back. I told him to start a return on ebay and when I received it back I would refund his money. Then he leaves me negative feedback. I received the necklace and sent it to a local shop that has been in business for years and it tested 14k and the clasp was make correctly. So I called customer service and talk to Mac and he did not even hear what happened and told me the undeserved feedback could not be removed. So I asked to talk to a supervisor and was transferred to Joe in the Leadership team. He did listen to what had happened and I was told it could not be removed…. I’m just glad that I am not a car dealership that has no recourse to warn other sellers if a car is no paid for….
Ebay please give us something other then your normal answer there’s nothing that we can do.
I am a seller on ebay too & have just had a similar experience except that in this case the buyer was biding time in order to use the designer handbag they purchased for the holidays. They emailed me so many times in an 8 day period where they kept complaining about quality which was a pristine item clearly visible in the photos & details on the listing & when I kept on telling them they could get a full refund upon return they kept on asking me what were their options – an obvious stalling tactic to hold onto the item – I finally called ebay & asked them for help because I couldn’t understand why, if you purchase a hi priced item & see it’s not the quality you expected & you know you could get a full refund right away why wouldn’t you return it especially if, as they said, they were giving it as a gift . Ebay told me that I could report the buyer for misuse of ebay return policy, so I did. After receiving another buyer email where they were still asking for options, I called ebay again & asked them to contact the buyer since to start the return process. And again, even after that, they still complained about quality yet asked about options. With the amount of messages back & forth ebay had quite a bit of fact to look at. So now after the buyer had the item for 17 days, I get it back in a box without a return address & my name was misspelled after it was confirmed 9 days earlier with the buyer & when I asked the buyer about it, telling them as per ebay the seller has 6 days to refund as well as inspect it, the buyer sends me 2 threatening, intimidating, bullying emails in all caps, demanding a full refund in 2 days, calls ebay opens a case. When I inspect the bag it was clearly used with crumbs, scratches & even a piece of unwrapped candy was in a pocket. And I took photos as proof to show ebay.following their own specified policy the item must be returned in the same condition as it was received for a full refund. That’s clearly written on ebay’s site. So when I called ebay to tell them about the emails & the damages, they told me that because the buyer provided them with a tracking number the buyer gets a full refund. They didn’t care that the item did not meet their own written specs & policy & as a result of their failure to follow their own rules they are forcing me to fully refund on an item that I can no longer sell as pristine due to the damages caused by that buyer. I will be taking this to the AG, BBB & take legal action against ebay for their blatant failures to adhere to their specified seller policies & making final decisions without full factual evidence or a fair investigation. This is not a 2.99 item. I don’t take being scammed lightly & nor should any honest seller. Spread the word – STOP SELLING ON EBAY!!!!!!!!!
I to have had my fill of Ebay. I bought a washer about 10 months ago it said it conformed to british standards !!! it does not have the second lid on the spinner so DOES NOT conform to british standards. I cannot get any sense from the aragont rep who I spoke to. If the seller makes lots of money for ebay he can do & say whatever he likes. I to was left an unfair negative which Ebay will not remove & they will not let me reply to it either how is this fair ??? any negative feedback I leave is removed immediately by Ebay. What happened to consumer rights in the UK???? children & adults are being put at risk by this company if a child opens the lid on my spinner it will have
a broken arm???
So my account got hacked last year, someone was using my username but had their own paypal information as well as an address on the other side of the country. After a few months, I had started getting calls regarding the items this person was selling and I realized my account had been fraudulently hacked. Ebay didn’t catch it and now I have to go through all the work to try and reinstate my account. I had to send copies of my ID, utility bill, and receipts/invoices of the items that I want to sell.
How am I supposed to do that? I had a great rating on ebay before this and now I can’t sell anything at all. I don’t have any sorts of proof of purchases for the items that I’ve been collecting over the years! It’s ridiculous, and they seem very unwilling to help me. I get that they need information, but this is just ridiculous. They also apparently don’t know how to open a .pdf file, as that is what I sent my bills over as and they kept saying they didn’t “open correctly”. It’s unreal.
I %100 understand and agree with you ( have had same situation) the only thing i can say is: i am glad E-bay is going down the toilet. look at their stock today. there are bunch of moans, stupid geeks and robots which have no clue in how manage sellers. they have lost a lot of good sellers because of being so STUPID and continue to do so. as far as I an concern. F*****K E-bay
MY HUSBAND SOLD SOME MARVEL FIGURES LAST MONTH. I ENTERED IN THE TRACKING NUMBER AND THE TRACKING NUMBER WAS INVALID I DID NOT KNOW THIS AT THE TIME. WELL I CHECKED MY BANK ACCOUNT AND $391 HAD BEEN TAKEN OUT BY EBAY. THE BUYER HAD FILED a complaint that he did not recieve the item. I didn’t think anything about checking my email to know there was a case against me because my items hadn’t been returned. Well when I seen the money missing and found out what was going on I contacted ups and the emailed me proof it had been delievered the man received and even signed for it . I had his signature this was 12 days before he filed a dispute. When I contacted eBay they said it wasnt enough proof and there was nothing they could do and ruled the appeal in the buyers favor. So I am out of $391 which also put my account in the negative and I can’t get my items back either.
I bought I phone 5 from eBay phone was not working i send back yet they did not REFUND My 398.55 dollar a call MIA so many times so they did not reply me so never ever buy item from E Bay you must buy Genuine AMAZON.COM
There was a fake site on eBay and I purchased an item for $300. The site claimed to be from the U.S. but we found out it’s in China. So they took our money and I don’t have the Christmas present for my son. I’ve talked to multiple people from eBay who all said they can’t help me. Now I don’t have enough money to buy the one thing that was on his Christmas list!!!!! eBay claims to have great customer support but I can prove that wrong!! Please everyone, save your money and your aggravation!!!
Lisa
Let make pool customer never ever buy from E BAY
A friend of mine wanted me to sale her Louie Vuitton Purse. Ebay removed this item because they said it was a fake. I actually seen the receipt for this item and it was purchased at a Louis Vuitton Store in CA. So the item is 100% real.
I’m over eBay!! I was scammed by a buyer and had PROOF as well as proof from Ebays site!! They still sided with the buyer!! Then they say the buyer has 10 days to return it! When day 10 rolls around still no item retuned I call eBay back, guess what they say???? The buyer has 10 days to MAIL IT OUT!!! Really?????? Can you not see that your trying to change your own policy right now????? The has 10 days to return it is that the policy says NOT 10 days to mail it!!!!! Hiring an attorney now!!! How you don’t protect your sellers is beyond me!!! I will not rest till I have my day in court with eBay!
You Know I have never met one person that thinks this company is run good. Sure, at this point I kind of have to sell on it, but it really is just horrible. The whole feedback system is a joke. EBay does not even adhere to it’s own policies. When you call to talk to someone, you get someone in India or Thailand or somewhere, you can’t understand a word they say and they know nothing about American collecting or tradition. The TRS status thing is ridiculous. But most of all they do nothing about the epidemic of non paying bidders. In fact they encourage it and protect them. Plus after the unpaid item goes through and you get your sold fee back, you have to pay again to relist it. I would love to sign up for a class action suit against them. At least to try to get them to stick to their own policies they set. I have never seen a major company like this run so poorly. You’d think the CEO’s would read some of these comments.
ebay, has scam me out of my money, and the item, i will be filing civil charges again them. for fraud.
Right there with you!!! As a seller we have NO RIGHTS!!! I just got scammed by a buyer with proof and they still sided with the buyer!!!! WTF now the buyer has not returned the item in the 10 days allowed and NOW EBAY IS SAYING THEY HAVE 10 DAYS TO MAIL IT?!?!?! WHAT??????? So it could take two weeks to get or and that’s ok?!!!!!!!!!
wondering if you would be considering a class action suit would number of buyers that have similar complaints.
WHY ARE YOU IDIOTS SELLING FUR ON E-BAY?…YOUR IDIOTS..AND YOU WONT LAST TO MUCH LONGER!!!
Class Action Lawsuit!!!! I am so happy that eBay never honors their policies. From what I have read hear they screw both the buyer and sellers for their own gain. They have a customer service department that has to be one of the most incompetent that I have seen in a long time. notes of phone call are rarely kept and if they are they are not accurate. They are there to serve one purpose and that is to avoid admitting any fault thereby not having to reimburse any customers buyers or sellers. Well as for me, I will be speaking to my lawyer regarding eBay’s handling of issues and their failure to uphold their own policies. please I ask everyone of you to do the same and lets hold this company accountable for their actions or lack of.
I’m right here with you. Ebay just scam me out of my money, and I did’t get the item, but they took my money out of my account, which is fraud. just let me know. And you can also have your attorney contact me.
Hi…… Just wanted to say I’m sick of eBay “customer service” I’ve talked to many people at eBay about a problem. I’ve gotten different answers from EVERY ONE of them. I hate to say this but “if” I get my money back I will be shocked. I guess im going back to the other company. At least they helped and were honest
I just want to let ebay know how absolutely thrilled I am with their customer service. I ordered a bottle of Chanel #5 and when it came, it was empty, old, and rusted. The seller answered one of my emails and no more. The item was advertised as new-it was at least 27 years old as confirmed by Chanel. Ebay intervened for me after the initial waiting period, and I spoke to a young man named Christian and then a young lady named Lon, and within hours I had a return label to send the item back to the seller. Once she received it back, I was immediately given a full refund. I couldn’t be happier with my ebay experience and will continue to buy on ebay. thanks again, ebay, for a great job!!!!!
I am so disappointed in eBay for just throwing sellers under the bus. I sold a Nikon Camera Lens for $2000, shipped it FedEx, tracking shows it delivered. The buyer stated she did not receive it and hounded eBay for a refund so eBay pressures me to issue a refund. From the start I tried to get the woman to file a police report so the lens, along with serial number, could ne entered into the National Crime database. She blew me off and never would file. I started feeling scam coming. I filed a police report but it was rejected and I was told she needed to file. She never did. I filed a claim with FedEx and it too was rejected. I called eBay and told the would pay me since the tracking showed the item delivered. The buyer also said she was home all day waiting for the shipment. After several weeks I contacted PayPal where the funds were being held and was told they would be released right then. I check a few hours latter and discover eBay has some kind of hold on the funds and they quickly withdrew them from my bank. When this all started I tried to help the buyer with information and urged her to start filing reports. It is my opinion she was a scam from the start. She got me for 2k with the help of eBay. eBay just doesn’t care one crap about the sellers. They even tried to pressure me into sending a refund and said if I did they would wave their fee. I refused and so they sent me a seller fee bill for $200. As a retired cop I try to do the right thing and I paid them their fees. I am a senior trying to get by which was one reason I sold this equipment at a loss then to have been screwed with the help of eBay and PayPal burns my but. I will write to enough people that sooner or latter someone will slam the door on their crooked asses. The Attorney General and DOJ are next up. I also have all the written doXXXXentation for everything I have claimed here.
Well Walt I am very sorry u got *%^&$# over by Ebay I did too by Jaxtown2010 on Ebay the lying mf verbally agreed 2 times with me to sell me his product for a set price and then went on to sell it 2 the highest bidder and Ebay did nothing at all I mean nothing. Ebay puts guidelines on buyers bidding on things by saying if ur the highest bidder u r in a binding contract but the seller can do anything they want even if it is agreeing with a customer and then breaking their verbal contract Jaxtown2010 should b thrown off Ebay permanently he is a (*^& crook Ebay totally sux will never make a purchase from their website again
I am so disappointed with eBay and Paypal it disgust me. For one item they take out 3 differant shipping lables and when canceled they do not stop the shipping WTF, then they take final fees for a sale that was canceled .
I was in this building when they only had a few rooms back in 2002 and i can not believe how they steal from the public. Holding onto money they do not even have a right to have. Making people wait 21 days, while they rae making interest the whole time and even when an item is canceled they still hold the money.
I bet the IRS does not know everything and maybe it’s time to file a complaint so an investigation is done. there is something wrong there. When you call they put it off on Paypal or Paypal puts it off on Ebay. I bet the courts could fine out???
Give the customer back money for final fees you are not even suppose to have in the first place.
Just because you say its on your rules…DOES NOT MEAN THE RULE IS LEGAL
OOOMMGG!!! Ebay is sooooo not for the Sellers at all wich I knew that but was just hoping they could help me with a very unfair Negative feedback that a Syco Evil and threatening Buyer left me. I had perfect 100% almost 1400 feedback. And I just got my first negative wich I know it happens but I had proof that the Buyer threatened me he was gonna leave me bad feedback ONLY because he received an automated unpaid buyer message FROM EBAY!!! Not me!!! So his threat was in August of this year, and he just left me negative feedback 4 days ago. So I called up rite away in August when he message me the threat wich is sooo against “Ebays policy”supposedly. So I call talked to the Ebay Rep she says wow that is a threat and its not allowed, and tells me not to worry she will remove it if he leaves a negative…well after over 2 hours and the 10 Ebay Rep I have talked to today, it turns out I am not going to be able to get it removed because he did nothing wrong even though they see his message telling me hes going to leave me bad feedback. Im am sooo disappointed in Ebay and am sooo done. You are the most unjust and unfair Company and you dont even follow ur own policy!!! and buy the way you all sound like a bunch of Creeeepy robots reading a script with no emotions supper strange!
EBay does not use common sense. They have suspended my account for 30 days because of an alleged double listing. I have nothing but 100% positive feedback as a seller. I make eBay hundreds of dollars. Two weeks ago they suspended my account for 7 days because of an alleged double listing. In their notice, they said the offending listing had been REMOVED. In fact, at least three times in the opening three paragraphs it said the offending double entry had been REMOVED. So I took them at their word. I did call and attempt to explain it was an honest mistake and with over 200 listings an honest mistake should be allowed. No customer was hurt by the double listing and the only one complaining was Ebay. Ive been an Ebay member for almost 10 years and have made them hundreds of dollars. After the 7 day suspension, I went to the relist page since several ads had expired during the 7 day suspension, and just hit the relist button.. Turns out eBay did not remove the duplicate ad, but instead stuck it in the unsold column and when I relisted all the ads at once, that got relisted again. An honest mistake, made because I relied on eBay when they said they had removed the offending duplicate listing. So now they said they were suspending my account for 30 days…..right in the holiday season when the majority of my sales take place. How much sense does that make for EBay and its stockholders. They lose hundreds of dollars in commissions and I lose hundreds of dollars in sales. How is that good business???. Go to any business 101 class and everyone will tell you you don’t treat good customers that way and there has to be a process to remedy the situation. After long periods on hold and talking first to a representative and then a supervisor, I finally got the 30 day suspension removed. But eBay has to have a better way to resolve this situation. YOU ARE COSTING SHAREHOLDERS MONEY AND PROFITS WITH THIS RIDICULOUS POLICY, ESPECIALLY WHEN YOU HAVE A SELLER WHO HAS BEEN NOTHING BUT POSITIVE FOR EBAY FOR ALMOST 10 YEARS. Please use common sense and change this policy…..honest mistakes get made and this was an honest mistake. I had a listing for 3 copies of the same book. When I got a fourth copy of the book, instead of changing the number available to 4 in the multiple listing, I simply listed the extra book as its own listing. NO DISHONESTY WAS INTENDED AND AN HONEST MISTAKE WAS MADE. Protect your eBay users and your stockholders….change this policy NOW.
I literally have had the exact same experience with the 30 day suspension. It has happened 3 times. TWO of which I WAS ON THE PHONE WITH EBAY PERSONEL WHILE I WAS RELISTING TO MAKE SURE THAT I DID NOT VIOLATE THE DUPLICATE LISTING POLICY. They walked me through it, and lo and behold, I got a notification a few days later that my account is suspended again. I do not know what to do at this point, I might have to close my store all together
I am extremely disappointed. I have been using E-Bay since its inception and have decided to sell items due to urgent medical costs. Unknowingly and erroneously believing the email I received from E-Bay stating I could sell up to 50 items per month, I found that E-Bay limits a person to only 5 items per month for the next 90 days. It was explained to me that this is due to the problems the company is having with the clothing listings category. Instead of looking at it’s customer’s whole history, it is blindly restrictive and under the assumption that everyone who is selling under clothing are.. thieves? crooks? Sadly I relied on a well known company for assistance in a dark and hard time in my life. I have devoted 13 years to this company having been a Member since September 16, 2002, with 100% positive feedback. Silly me.
I paid $1,100 for a NWT Emilio Pucci coat on Ebay. When the coat is received, I found out that the tags were traps. The seller decorated a used coat with tags to fake it as a new coat. My perception and expectation is that Ebay Buyer Protection will help me out. But I was wrong. After submitting pictures and talking to Justin K. in the claim department, Justin K. told me that he does not know how to look at those pictures and does not understand how to determine whether a coat is new. The final decision is that I will have to keep the coat unless I can send him more sufficient evidence. When I asked him whether forensic lab report would work, he does not know. When I asked him what would be sufficient evidence, he does not know.
eBay is unfair and I will not be using it again, I sent a buyer an item to the shipping address the buyer provided then when I had sent the item they changed their account shipping address and told ebay they hadn’t received the item as I had sent it to the wrong address, ebay issued their money back without my permission. It is upto the buyer to keep their account details upto date so if the item was posted to the wrong address that’s not my fault. eBay closed the case and I have tried to email a complaint but there is no where to email it to and if you try to do it on the ebay site it says case closed.
There doesn’t seem to be any protection for sellers or our pay pal accounts as eBay can just take money out of it without permission.
Greetings:
I’ve been informed by your corporation that I requested a change in my personal security information. I DO-NOT believe I made such a request.
PLEASE, check if possible to see whether someone has made an attempt to secure information using your data to get me/us to release same.
This Email is located in Mount Gilead, Ohio.
Please advise.
I believe you have our telephone number in which to contact me should you so find the need.
Thank You
John Yust
NOT RECIEVED ITEM Bought & paid for – seller has not responded to e-mail that I have sent – EBAY HAS BEEN NO HELP – ALL I GET IS FORIGEN CUSTOMER SERVICE REP WHO NOTHING _ I WILL NOT BE BUYING ON EBAY ANYMORE _ HAVE LOST OVER $300 in puchases that seller do HONOR _CAN NEVER TALK to a AMERCIAN PERSON – TROTALLY DISGUSTED !!!! your employEES ARE horrible – do not buy on ebay _ am going to FILE COMPIANT w / FRUAD NY DIVISON – TOT ALLY FRUSTRATED W/ EBAY -WOULD LIKE TO TALk TO COr cOMPANY ABOUT MY TOTal frustration a
I sold an ipod on ebay -buyer claimed I sent her an empty box WITHOUT HEARING my side of the story & viewing the pictures I have an ebay rep CLOSED THE CASE
im out $300 and an ipod…………..the buyer activated the ipod yesterday yet ebay couldn’t care less that she did
I cant get anyone to answer emails ITS PITIFUL HOW BUYERS ARE PROTECTED AND INNOCENT SELLERS ARE SCREWED OVER AND RIPPED OFF
I LISTED A CAMARO UP ON EBAY FOR SALE AND SOLD IT AND THE GUY PAID THE DEPOSIT AND LATER AFTER HE DISCOVERED HOW MUCH CUSTOMS FEES HE WOULD HAVE TO PAY TO GET THE CAR SHIPPED TO GERMANY WHERE HE WAS FROM HE BACKED OUT OF THE DEAL. I HAVE EMAILS FROM THIS INDIVIDUAL THROUGH EBAY STATING THIS. I LISTED MY AD BY THE POLICIES OF EBAY AND STATED IN MY AD THAT DEPOSITS ARE NON REFUNDABLE. FOR THE PAST 4 WEEKS I HAVE BEEN CONSTANTLY CALLING PAYPAL AND EBAY BECAUSE EBAY LET THIS GUY IN GERMANY OPEN UP A CASE AGAINST ME WANTING HIS DEPOSIT BACK. AND THEY GAVE IT TO HIM. ON NUMEROUS OCCASIONS WHEN I SPOKE TO TAYLOR, ASHLEY, NEIL, KEN AND TAYLOR AGAIN AND SOME OTHER FOLKS AT EBAY AND ALSO ON SEVERAL FOLKS ON PAYPALS SIDE THEY ALL TOLD ME THAT THIS GUY SHOULD NEVER BEEN ALLOWED TO OPEN UP A CASE AGAINST ME THAT HE DID NOT QUALIFY DOING THIS. EBAY ALLOWED HIM TO OPEN A CASE AND DEMAND HIS DEPOSIT OF 500.00 BACK AND EBAY GAVE IT TO HIM AND NOW MY PAYPAL ACCOUNT HAS BEEN LOCKED UP FOR 4 WEEKS BECAUSE EBAY MADE A MISTAKE AND THE EMPLOYEES AT EBAY ADMITTED THEY MADE A MISTAKE AND EVERYONE AT EBAY CLAIMS THEY CANNOT NOT FIX MY PAYPAL ACCOUNT WITH THE 500.00 AND NOW THEY INSINUATE THAT I SHOULD JUST DEAL WITH IT BECAUSE THEY CANNOT PUT THE MONEY BACK IN TO MY ACCOUNT. THIS AGGREVATION FOR ME TO HAVE TO CONSISTENTLY CALL EBAY AND PAYPAL FOR 4 WEEKS NOW AND STILL NOTHING HAS BEEN DONE FROM EBAY TO FIX THEIR SCREWUP . I SPOKE WITH TAYLOR AGAIN THIS MORNING AND HE SAID THEY COULD NOT DO ANYTHING ABOUT FIXING MY NEGATIVE BALANCE IN MY PAYPAL ACCOUNT BUT HE WOULD GET WITH HIS SUPERVISOR TO SEE WHAT THEY COULD DO. I WANT MY PAYPAL ACCOUNT BROUGHT BACK UP TO A ZERO BALANCE. EBAY MADE THE MISTAKE I WANT THEM TO FIX IT. I FOLLOWED THEIR RULES ON SELLING ON EBAY AND I AM PAYING FOR THEIR MISTAKE. 4 WEEKS NOW. CINDY
I was issued a $50 coupon by one of your management members. I did use it on a pair of in ear headphones. They turned out to be fraudulent. The seller has issued a refund, but I don’t know how to use it. It shows up on my paypal as a refund but when I try to buy something there is no sign of it. I’ve called your customer service and even talked to a supervisor. I must admit he was quite rude. Please advise. M. Tyler.Moreton
I am currently in Croatia with Samaritan’s Purse. We are providing humanitarian aid to the middle east refugees and would like to provide them with backpacks and non-food items. Local vendors cannot keep up with the quantities we need in the timeframe required. If ebay has suppliers in the region and would like to assist this effort please contact me via email for more details. Thank you.
Ebay will not list a working phone number to answer customer complaints because I.m sure they are swamped with unhappy customers. I p;an on putting this on my facbook account so people will not sell on ebay due to the inability of there customer service people to
answer questions the same way. everyone gives you different information to the same question. When will my money be released for an item sold. Talked to 10 different people inlcluding supervisors at e bay and pay pal all had a different answers to my same question. I have since closed all other items that I posted for sale on ebay due to this problem. You think business being slow that they would give exceptional customer service, but they don’t. So goodbye to e bay. I dont need to give a percentage of my money for people who are that incompetent. I guess I will stick with Craigs list. Thanks for nothing ebay.
You are so right these company along w/Paypal need to be put of bussiness with all the Scammers they allow to do business on the site. Also w/customers that know use the screwed rules and regulations to screw over sellers. Sold a Tablet on there and this scamming customers and place a stop payment on item saying the appearing to been resealed not that it used or damage. I done also w/both companies forever advise everyone else to stop doing business with these incompetent companies.
i kimberli cloayton order levon bell singel switch plate cover and the seller SCENT ME THE WRONG ITEAM AND I TRIED TO TELL THEM I DO NOT HAVE ANY AWAY TO PRINT OUT A LABLE SO THERE FORE MY MONEY IS STOLEN AND THE SELLER GETS AWAY WITH HOW THE COMPANY TREATS THE COMSTERS THIS WAY I HAVE LEARN M LESSON YOU AVE TO FIGHT WITH EBAY IN ORDER TO GET YOUR PROBLEM RESOLVED AND AFTER THIS HAS HAPPEN TO I WILL LEARNN MY LESSON I WILL STAY OFF OF EBAY FROM NOW OWN EBAY WATCHES OUT FOR THE SELLERS MORE THAN THE BUYERS SO
I would like to know as a long time seller with higher than standard sales, I can not reach an ebay customer service rep to resolve an issue. The resolution center never provides a phone number or confirmation that a complaint was registered. Contact us button goes to a page that can’t be loaded. Corporate offices have a circular message that points you back to the website, which provides zero help. When you are dealing with ebay, you can never reach a “live” person. This is my first time in over 8 years trying to get resolution to an open case in which I did not receive an item. I have tried for 3 days to reach someone or get to a phone number to speak to someone. I will run the remaining items I have on ebay but will be closing my store with the last item sold. This is ridiculous and not worth my time.
MY RECENT EMAIL TO http://www.IC3.gov…I suggest you contact them too if you have had a similiar experience.
I wrote my Congressman Tom Graves and he told me to submit my situation to you. I purchased a RF/Cavitation Machine on 06/10/2015 [delivered approximately on 06/16]on eBay from MYCHWAY. [Purchased through Paypal receipt # 3548 58583193 8801]Machine broke a few weeks later. Contacted maggie@mychway.com on 07/15/2015 informing her machine had stopped working. She requested a video. Emailed the video and waited for a response. Emailed again on 08/5-6/2015 still nothing.
MYCHWAY would not help so I contact BT Tech to look at and repair the machine. They would not work on the machine because it is not FDA registered or cleared and does not have the proper safety components in place to protect the client/patient. When I learned this I called eBay on 08/31/2015 and spoke with Nine. I explained the situation, that this had been going on since 07/15/2015 that I had learned they should not be allowed to sell the equipment, that the invoice included with the equipment was fraudulent stating it was a metal polishing machine valued at $100.00 and that MYCHWAY stopped communicating with me once I sent them the videos of the machine they requested. Nine[eBay employee on phone] informed me I had the machine for over 30 days so they would not get involved, nor was she interested that the machine was being sold illegally in the USA.
I spoke with someone else who had the same experience over a year ago with eBay and MYCHWAY. Her equipment didn’t work, MYCHWAY/eBay was no help and her invoice said silk scarfs valued at $50. When she attempted to get it repaired she was also told her equipment was not FDA complaint. All shipped by DHL. EBay has laser tattoo removal equipment, all types of medical devices that are dangerous when not used by professionally trained people. I know eBay and MYCHWAY are rich and powerful corporations, but they should not be above the laws and they should not be allowed to rip people off, even if its just a few hundred dollars at a time.
I had to sucXXXXb to EBay’s unfair practices. I am a 12 year seller/buyer on Ebay, I am also a 100% disabled Veteran on a pension. I need the extra income to survive. I went from a Power Seller to Below Standard overnight. This was due to a hospital stay, in which I notified Ebay of my cirXXXXstances. They would not budge a inch, because a person or persons didn’t like what I sold them even though I had a 14 day money back guarantee. Anyways I have over a $100.00 being held back. I would of closed my account but since I am below standard Ebay won’t. WHO MADE YOU GOD?
EBAY I notice a lot of negative Feedback Here, Let me have my money
Why is it so hard to email ebay?
” Contact Us” does not work if the question you have does not pertain to the only 3 groups to choose from!!!
HELP! Please erase messages from my “Trash” file. There is too many taking up space!!!
August 20,2015
Dear EBayer,
By now, you may have watched the videos released by the Center for Medical Progress exposing Planned Parenthood’s profiting off of the sale of aborted fetal tissue. The content of the videos is disturbing and highlights the destructive nature of the abortion industry. I would urge you to please support S.1881: Bill to Defund Planned Parenthood. I am grieved that our federal tax dollars are being funneled to support an organization that, according to its 2013-2014 annual report, performed 327,653 abortions in one year.
Knowing this and the fact I’m a Christian. I have seen the horror’s that has been done by this organization to many people I know and I’m sad to say I will no longer be using Ebay service any longer.
God reveals to us in His Word that not only does life begin at conception, but He knows who we are even before then (Jeremiah 1:5). King David said this about God’s role in our conception: “For you created my inmost being; you knit me together in my mother’s womb . . . your eyes saw my unformed body. All the days ordained for me were written in your book before one of them came to be” (Psalm 139:13, 16).
If you’re not a Christian, then stop and think about a plant. It’s starts out as a seed. That seed is life. Without it, we have no food. It’s the same way with a child. We have life as soon as conception is form. I realize that Planned Parenthood involves themselves in the destruction of life in the womb for I will not affiliate myself with.
Thank you for your service
I paid for an item and never received it. I received the tracking number but no CD player which wouldn’t fit in my mail box if it had been delivered. Someone out there is very clever with the post office to check the tracking number as delivered even though it was not. I deem this a reason to close my eBay account however I was told it would take up to eighty days. Very surprised I was deemed a liar over 30.00. I never have this problem with fedex or ups. This is the first time I have experienced a company notified about a missing item and saying it was delivered yet it was not. Some one stole the item and neither eBay or the vendor attempted to investigate. We know there are thieves somewhere in the mix due to missing items from qvc orders but was corrected when the post office was taken off as a shipper. Really disappointing no one cares about this small lost. I will miss eBay but can’t take any more losses without someone investigating fully.
Ebay you can cancel my account. I’m done with your politically (uncorrect) bullXXXXX along with amazon sears, walmart and anyone else who feels they have the right to pull things such as a confederate flag, (a major part of our history) to conform to the LOUD MINORITY. Yet you have NO problem selling XXXXX, that kids can get on and see. This will spread like wildfire, and all my friends and family will be made aware. Funny thing is you have “sponsored links to buy the flag”, so I’m sure you’re still getting paid. Shame on you and the other big corps I’m done
I need tech support . I can not get pass log in with any pass word I change it 4 times and still it tells me I must submit pass word as it tell me its bad
there is no way I can log
respectfully
karl
I I started selling and buying things off eBay. It said to create a PayPal account and for easier reload put my credit card number and link it. So I did so. It seem pretty convenient because instead of going in reloading money on my PayPal account I could just transfer money from my other account. Well that was a mistake! I sold a bayonet 1942 for $200 on June 5 later down the road I continue selling things and things were going great then all of a sudden I put $50 on my green dot credit card so that I could pay for a medical equipment that I was renting from a hospital to help me breathe. I went to go pay for my bill and the credit card said there was insignificant funds. Of course I was like what the hack I just put $50 on here! So I check my invoice for my credit card it said that I was charged $26 through eBay and I never gave eBay authoritioton to charge my credit card at all so I called eBay and explain the situation to them and explain that I had just put $50 on my credit card so that I can pay for a medical equipment that helps me breathe I could not because you guys took $26 out of my account and I would like it refunded back on please because I never authorized him to take it out in the first place. They said it wasn’t their fault that it was PayPal and transferred me to PayPal PayPal then transfer me back to eBay saying it wasn’t their fault and this went on for another two hours back-and-forth . Finally I asked for a supervisor is supervisor then told me that they are not going to refund me the money because it was a fee that didn’t go through on July 15. I was upset and told him that I would like the corporate’s number so that I can speak them and she would and she would not give me her name and she also did not even give me corporate’s number she gave me a phone number that was a sex hotline number. What kind of customer service is this place how do I come and get my money back I feel like I’ve been robbed and there was nothing I could do about it !
The worst customer service, they remove items with no reason, just because they thing it may means something they don’t see, so they just assume things that are not then they try to push ebay rules and when you read the rules and confront them they come out with other excuses and they get upset and hang up the phones, service is in Philippines. I rather used https:// jwpbids.com I can sale what ever I want and promote items and them better than ebay
I was in good will and Two guys, Friends I would assume said “dude thats cheaper on ebay” to the other and the guy replied ” I don’t trust ebay”.
Now I know why. Rude,uptight,unhelpful,obnoxious phillipine customer reps. We pay your high dollar auction fees and tired of getting treated so poorly. If I get hung up on one more time I am done with ebay,
My friend left ebay owing over 380 dollars becouse they would not issue 10 credit and I told him he was crazy. He said “They can Sue me”
Now Im rooting for him and know exactly how he feels. At least he showed ebay exactly what they showed him. DON’T CARE CUSTOMER SERVICE
Good Going buddy
I’m right there with you!!! on top of multiple scam ebayers on there and they don’t do anything about it.. Only put restrictions on the account instead of purchasing 10 items per day they can only purchase five seriously horrible business! I recently sold an item to a guy in Spain, he has 72 negative feedbacks in one month. He buys and doesn’t pay how is this guy still allowed to waste our time?? Piss on eBay..
I sold an item and then person stated it wasn’t as described which is bull XXXXX i took the pictures and sent them off, I know what item i described. anyways my ads say i don’t do refunds, ebay forced me to do a refund and then the guy MATT MILBURN hasn’t even sent my item back or responded to any of my communications.
EBAY PROTECTS THE BUYER BUT WONT DO ANYTHING FOR THE SELLER. WHAT TYPE OF BULLSH*T IS THAT? IM NOT OUT $115 AND I DONT EVEN HAVE MY ITEM BACK NOT TO MENTION THE ITEM IS REALLY WORTH $160. BULLSH*T
Mr. Donahoe I want to know why you are selling the cell phone cases which have a fake pistol attached to them. Are you completely stupid or just greedy beyond self control? Teenagers will be the obvious buyers of this novelty item and the ones most likely to wield it in a manner that will get them shot from a confused police officer. We have recently had several fatal shootings because police officers misidentified something resembling a weapon. Selling this pistol look alike is setting up some naive teenager to get shot by a nervous cop. This is criminal negligence to say the least and if someone gets shot using one of these I hope they destroy your company with lawsuits and throw you ignorant bastards in jail. Show some responsibility and pull these products at once.
EBay sided with a buyer who then returned a gutted iPhone back to me, basically facilitating a theft of my property. Ebay does not take responsibility for damaged return or return of piece of XXXXX instead of purchased item- they do not care. I contacted eBay and was told to speak to “outside agencies” – I am going to do it but hope a legal action can be taken against eBay that facilitates scam. eBay works great for crooks but can customers be protected by US laws? Contact me if there is any way to deal with this situation.
Have been a member on eBay for over 15 years but due to their Anti-American and liberal progressive hypocritical stance I will no longer be purchasing or selling on Ebay. They still allow the selling of communist, XXXX, soviet propaganda, and confederate artifacts yet no flags? They caved into pressure concerning something that is our countries heritage and has been wholly misconstructed by those who want to fundamentally change the foundations of our history. History must be presented in all its facets-good and bad to prevent it from occurring again, not try to erase it from every happening. That is why we remember the Holocaust!
I hear you Lee I just posted the same thing
EBAY has screwed up once again! Look Just because some idiot doesn’t like our flag here in the south doesn’t give You the right not to allow someone to sell it. My family died in that war. You are a disgrace. Since you choose to remove all sales of it, I employ you to do the same with that Malcolm X crap down as well. It offends me…… Ths will not be the last of this……
Absolutely useless company !!!! Do not sell/ buy thru EBay sXXXXbags…..5 year member…plenty of transaction, all positive…I just got scammed out of my item & my money !!! Customer service ( over seas of course) basically tells me oh well…DO NOT USE these idiots…..Account closed…CEO & CFO ..SXXXXBAG fee wh**es..
Six months ago ebay contacted me because someone had used my account so I thought that was a good time to update and change to my NEW email while getting the purchase straightened out — boy was that a mistake — have not been able to get into ebay to even fix what is wrong and of course the computer won’t tell me which thing I am entering is wrong. In my attempt to fix things, I now have more than one account, probably more than one password, have spent countless hours off and on trying to fix the damn thing to no avail. I have had one heck of a time to even locate a phone number to call for help. I finally did get someone twice in the past 6 months and even they can’t help straighten things out. I will say the FBI. NSA and CIA could learn a few things from ebay. Sunday June 14 was my last contact and because she couldn’t help, she promised she would have someone phone me – HAH -today is Wed. June 17 and NO call! Generally “customer service” everywhere has deteriorated but this has got to be the WORST!
I JUST SPENT A MONTH ON THE PHONE WITH E-GAY!!! THESE ASIAN GOOKS THAT TOOK MY CALLS LIKE TO F*** WITH AMERICANS BY LYING TO THEM AND THEN TAKING THEM, LIKE MYSELF DOWN FURTHER PRIM ROSE PATHS TO BE LIED TO SOME MORE BY OTHER ASIAN GOOKS, AS THEY TRULY GET THEIR ROCKS OFF BY WASTING OUR TIME. THESE PEACES OF XXXXX REFUSED TO GET MY MONEY BACK FROM THIS LOSER SXXXX BAG SELLER AND WOULD NOT EVEN ALLOW ME TO LEAVE SELLER FEED BACK TO OTHER BUYERS TO WARN THEM NOT TO BUY FROM THIS LOW LIFE SELLER WHO RIPPED ME OFF!!! E-GAY LOVES TO OUT SOURCE THESE JOBS TO THESE GOOKS AND THEY ARE COMEPLETELY INCOMPETANT AND SCREW OVER AMERICANS AND LAUGH BEHIND OUR BACKS WHILE COLLECTING A PAYCHECK IN THE PROCESS….
EBAY has screwed me over once again! They screwed up my account over a year ago in a way that took me days of calling, and arguing for hours on the phone with several employees to finally straighten out, and now here they go again!
I ordered some items, EBAY gave the sellers incorrect ship-to information, and the items were misdelivered/lost. To be clear:
1) The USPS can ONLY deliver an item to the address that it is addressed to – so this was not thier fault.
2) The seller can only ship an item to the address that EBAY provides – so this is not his fault.
3) I provided EBAY with the correct information (proven by shipments before AND since!) – so this is not my fault.
4) EBAY provided the incorrect information to TWO shippers that caused this issue – SO, this is EBAY’s FAULT!
Sounds simple right? Well one call of 20 minutes, and after 90 minutes on the second call, and after having been transferred (Blindly twice, and without permission 3 times), and having had no less than three oh so apologetic folks overseas assure me that this was no problem, and that the EBAY guarentee would take care of this for me and refund me the money….the last little p****k I was transferred to – who first claimed to be a supervisor in another department, and then later claimed that he was the highest level employee at the site and had no supervisor himself – was rude, obnoxious, belittling, unhelpful in evefry way (including snidley mumbling responses to me in his native language), told me that he was as high a person as I would ever talk to, and that I was not going to get a refund, that he was disqualifying me, at which point he laughed, and then hung up the phone!
THIS is what EBAY has become for the general consumer (and for many sellers too I’ve been told by some of them).
Time to make it known far and wide – which the Internet, blogs, and other social media are so very good for doing! – that EBAY is unprofessional, untrustworthy, and unethical, and that folks need to start utilizing one or more of the various other online shops that offer the same types of service that EBAY once did.
Think about it, all this crap and nonsense, all this time wasted on THIER end as well (nearly two hours with multiple pad employees etc) over a MEASLY $18.18 refund for their own screw-up!
LAUREN, GIVE UP ON E-GAY!!!! I SPENT TENS OF HOURS AND I DIDNT GET JACK XXXXX ACCOMPLISHED!!!!!!! THESE ASIAN GOOKS LOVE TO F*(^% WITH US AMERICANS WHILE GETTING A HUGE LAUGHI THE PROCESS….. WHERE CAN WE FILE A COMPLAINT AGAINST THIS CORRUPT COMPANY??? SHAME ON YOU DICTATOR DONOHOE!!!!!!!!!!!!!!!!!!!!!
I am very upset that eBay allowed a return that had a no return policy on a watch that was sold for $3000.00. I went along with the High Value Claims and was told my watch was going to be protected. This is a watch that if it has to be replaced is $11,400 at retail. The watch came back to me in a non-working order and is in Switzerland at the factory for repairs that are estimated at $4500.00. All I get from eBay is that I owe them money. I would never do business with eBay again and they make there own rules up as they go along and try to bully you.
I hope others learn from this before putting an item of any value on eBay.
NO WAY TO DO BUSINESS
I am outraged that Ebay has lost 745.00 of my money in a sell that is obvious a fraud they assume no responsibility but yet they will not direct you to anyone to resolve issues Like the many comments here I have yet to reach anyone in corporate which is suppose to be In US I for one intend to pursue matter with FTC and also find local authority that can prosecute I as we speak is speaking to someone in Asia at 12.46 eastern standard and been on phone 1hour 20 mins lets do class action lr***y@yahoo.com
Most unprofessional people, I purchased hair extensions cheap, ugly and when I colored it , it created a chemical reaction, they never refunded me
Offender becomes Victim. Recently, I began using my E-bay account more frequently. It sounds like such a great idea. If you want to sell a product, then use Ebay. Nothing could be easier. Ebay protects you. This is what I thought. I was so wrong. I listed two Cartier Watches. Box and Papers. Retails for $11,000 and I wanted to pass the savings to others. Sold each watch around $6900.
The mission and goal of Ebay worked. They found my first buyer. Ebay notified me stating “Congratulations you have sold your item. We have your money in our holding account with PayPal and as soon as you mail the watch we will release the funds from our holding account to your PayPal account.”
It didn’t sound right. I always thought the money went into my PayPal account and Ebay protects the buyer to ensure that I mail the item after payment. As it turned out the buyer was a fraud. Not sure how Ebay made the fraudulent buyer accountable for his evil actions.
So, I “got back on the horse” and thought I would list another watch for sale. What are the chances of having another buyer pass through Ebay’s requirements to be a buyer. My auction completed and the buyer was to receive the watch I offered. To my amazement, he was a fake. It took me one day of confirming with PayPal and Ebay the buyer was a fake.
How much money did I lose? I didn’t sell the watches. Lost half a Sunday day expressing my frustrations to Ebay how they could allow another buyer to scam a seller. Very polite always the agents but how could one measure the potential damage to my reputation as a seller with watches being listed and then being listed again.
How does Ebay show their support and help make me feel better. They take down my account and the items currently being offered. They needed verification of my identity and confirmation of my balance of PayPal? Why PayPal? Isn’t their partnership dissolving?
It is taking me hours and hours to to fight with Ebay to get my account listed.
I haven’t sold one item by no fault of mine.
Need to ask and any future sellers need to ask “what value has Ebay added to the quality of my life? How have they raised my revenue?”
If someone knows the answer, please let me know.
Add me to the list. Haven’t used my acct in a while. Good account. Changed email address and phone no. Since last used. Now am told there is no way to update my acccount. Have to start new account and throw away years of good ratings as buyer. Customer Service in Phillipines useless. No access to anyone here in US. No way to update my account with current info. I just put in a bid on an item. No way to cover my bid. Just wonderful. Now I understand how scammers can just keep opening new account after new account. Sad way for current executives to destroy what was a good business model once upon a time. Greed and disastrous administration. America’s new business model.
I received a message from Ebay. When I try to get clarification from Customer Service they do not understand. I ask to speak to someone in the US and they tell me it is not possible. When you ask for a supervisor they disconnect your call. I guess EBAY no longer wants our business. The Customer Service is terrible. ETSY has much better service. We should all switch to them. EBAY is not what it used to be. They sold us all down the river
Better buisness bureau!
Everyone hates eBay. It’s ignoring and tossing all the people who started it and servicing only the power users who bring in the huge revenue. What a crappy way to run a company.
eBay haters have been invited to join XSClobber, just soft-launched. Free. Like eBay back when it was fabulous. Even better because it’s free.
IF WE ARE EVER GOING TO GET ANYTHING DONE ABOUT THE WAY WE WERE TREATED WE HAVE TO ALL GET TOGETHER. COUNT ME IN
I have been calling ebay and emailing them over a five year time period most of the time was placed on hold or switched to extentions getting no where and no one could tell me me anything til finally i gave up . Finally i was bound to get a answer for three days i spent hours on the phone ,for them to say i had a bill of 146.+ for adds five years ago . which i do remember placing but were surpose to be free . Never did i recieve a bill or a phone call any reason for being charged , even when they had my infomation on file . then to find out they tryed to charge my credit card which by that time was expired . With out even getting permission. Anyway to make a very long story short they told me because of their bookeeping the only way to staighten this out was for me to pay this bill and in 24 hours they would credit my account . I said would you pay me money for something you didn’t owe and i will credit you back in 24 hrs , of which they replied no !. so they said they would email me stating that i would be refunded moneies after 24 hrs . Against my better judgement i payed the bill and quess what F— AGAIN by the same company .after writing and calling several times getting know where again ,then i get a email from the same person i had spoke to saying he was soory he was out for a few days but would besure to take care of it, AGAIN NOTHING . BUT A SCAM, I CONTINUE TO CALL AND EMAIL AND NOW THE WON’T EVEN RETURN MY REQUEST .WHAT..COUSTOMER SERVICE !!!!!! I NEVER WOULD HAVE EXPECTED A COMPANY THIS LARGE TO BE SO BAD BUYERS AND SELLERS BEWARE . Last thing i told them was they should lessons from Amazon and Sears on how to service thier coustomers. I have given them A CHANGE TO MAKE THINGS RIGHTor reply but they just care !!!!!!
I sold a rockslide super crawler to man and after a week decided he was not satisfied and wanted my to refund , said one of the batteries was bad and truck was defective , I had no returns on my listing and ebay took his side and let him send it back to me and wants me to refund all his money I called ebay and filed claim on him and talked to Ebay many times and they say you can appeal but ebay lady told me they won’t reverse there decision after its made so what good is the right to appeal . I received the truck back and it had been altered and a part was missing I recorded everthing from time I open box and end of test run , I did this in real time recording with clock showing its real time and that the man filed a false claim and lied about what was wrong with truck and EBAY told me they would not accept my video because they don’t watch videos or pictures and they made there decision they did not even care that the truck had been altered and I have been with EBAY sense 1999 with 100% positive feedback and EBAY stilled screwed me over on this and now they say if I don’t pay they the money they are going to suspend my account . I don’t agree with Ebay and I have proof the buyer filed a false claim and seems NOBODY at EBAY gives a damn about the truth !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I have been mistreated and lied to and at the end of it all told by several supervisors that they “apologize” but there is nothing they can do about it. This morning one very nice supervisor said she is the last resort and above her management doesn’t talk with customers and even though I am right and EBay is in the wrong there is nothing they can do and I am stuck. They are charging me for a commission on an item I haven’t even collected on and on top of that they have a hold on it when the customer picked it up locally? They told me to release the funds have the customer send an email saying they picked it up which we did and then now they say that isn’t good enough. This morning g I was told that local pickup isn’t even good to do for this specific reason. I wanted to speak with a management supervisor and got nowhere. This is why people hate big corporations and rightfully so. I have removed the rest of my items for sale and will not do another thing with EBay ever again after I get my funds released from PayPal. They did tell me that they are appreciative for me pointing out how one of their call cente4rs is not relaying proper information and they will correct it, of course at my expense. I may be one small person but I can assure you that I will tell every single person I come in contact with to not buy or sell anything ever on EBay. In China they have a proverb that says; “Even the smallest of pebbles can redirect the mightiest of streams”
I am wondering why we don’t all get together to form one lawsuit against ebay. Everyone I have spoken to hates their customer service. I don’t know why they bother even having them? If they won’t care and listen to us as individuals maybe they will as a large group?
I have a friend who works for a newspaper and am wondering if I should call her up and ask her to interview customers who have dealt with ebays customer service?
Maybe that will get ebay’s attention?
I am writing about my suspended account. I called up ebay and got no help from anyone. They told me that my account was suspended without appeal. I did nothing wrong and no one even contacted me to see what or why. I purchase an ebay deal and my son purchased one even though we have different accounts, license #’s,, credit cards. He is his own person and neither one of us checks in on the other members of the family to see what they are purchasing. They say because it is the same address and IB. Well, duh, of course it will be the same. My kids live at home. If I did something wrong I would understand. I have excellent ratings both as a buyer and seller. I asked them at ebay why they just didn’t knock me off the ebay deals. I couldn’t get anywhere
with them. This is maybe the 2nd or 3rd time I purchased on this ebay deals. Of course I still get emails from ebay on my gmail. I am so upset about the injustice of it all.
When sellers mess you over or don’t send you the items you paid for they don’t suspend the account. When a buyer makes a purchase and to date I don’t understand what is wrong with someone in the family who works and pays there own bills buying the same thing????My lawyer asked that I get a letter from them what exactly was done wrong.
All I got was that they didn’t have the information so WHO does? This is not the first time I had a problem with ebay. I understand they need to monitor but they should contact or email the client with an urgent message to contact the. My family is all on the same plan and we received an upgrade at the time the Iphone gold came out. We decided to sell them. I had 2 posted and ebay stopped the sale and wanted to know where I got the phones and proof. By the time it was all straightened out after they received all the papers. I made at least $100.00 less. I did not receive any apology or compensation. They can mess you up and that’s it.
I have contacted a lawyer. I just don’t see why I need to lose out time and money for poor handling of cases. There should be contact or at least 2-3 attempted contacts.
To just make a decision on limited one sided information and to say this can’t be appealed. Why in the world not??/ What was done wrong??? There is no one to talk to??
I tried calling corporate office of course you can’t speak to anyone. I feel like I am dealing with someone in a third world company.
Shame on them for this kind of public relationship. It is people like us who turn them into large corporations.
Count me as yet another highly dissatisfied Ebay user. I made my very first purchase on Ebay as a guest without opening an account. Seemed like a reasonable way to go about a first use of the website. Very first purchase I get ripped off. I go over the Ebay website with a fine-toothed comb trying to find a way to lodge a formal complaint against the seller. Without an account, it’s impossible. I finally had to settle with the local BBB in seller’s town. Moral of the story: Don’t shop on Ebay. Go to Amazon.
For all you guys complaining about ebay-Why are you bothering-This company have turned into a bunch of self condoning criminals-They very rarely reply to email, customer service is non-existent, in fact, it’s criminal that they call it customer service-They allow fake items to be sold even when they have been advised using the “report item” function, instead, they choose to ignore it. I would imagine this is a world-wide problem, not just the UK or US. They have clearly got too big to recognise where their humble beginnings were. Whoever runs this company now should be ashamed of themselves and the companys reputation but I don’t think they really care.
On March 31 2015 got an email from ebay that My selling privilege is suspended for 3 days because my listing contained e-cigarette and drug paraphernalia, GLASS GLOBE VAPORIZER, AND KANGERTECH VAPE COILS.
Three days later my selling account was reinstated and I was able sell, but not the vaporizers. I have say there are 1000’s of sellers on ebay who selling the very same items, for yrs and they never been bothered, I was told if I relist those items I will be suspended indefinitely. Corporate office should look into these problems, that one can sell one thing,but the other seller can’t. I do not care if it is a dog poop if one can sell the other can sell the same.
Should I call this singled out? or discrimination? whats the best word for it.
I am pissed beyond believe, that I see other selling and I have not sold anything in the last 5 or 6 days because of ebay singled me out. How can they do that?
Corporate office should have more control over what their websites are doing and how capable those people are who’s working for them. I will contact the BBB filing complaint and I will go as far as I have to, to reach out to someone who can help. We can not let ebay jerking us around, because we want to make our living, not matter how good job you do, or how please your buyers are some AW is always steps over you.
By the way I am Top Rated Seller, and I have been after a month I stated selling.
But who cares!!!!!? No one.!
I made several purchases on e-bay. Recently I was not able to log in to my account using my user ID and password. I made several attempts with customer service. All in vain.
Still can’t log in. I give up in frustration. Will not use e-bay again unfortunately.
I would really get in contact with some one who can do something….
My selling account has been suspended; reason- too many opened cases” Undelivered item” I had solve all cases with buyers, refunded them or send another package, since packages were lost due to severe snow storms in US. They left positive feedback, but my account is suspended.
Help… Anyone….??? Please Your customer service dont care…
I sold some shoes to a guy in Brazil. They took a while to arrive. Before they did the customer lodged a claim with you for non receipt. I appealed, “hang on a second, they’re coming from Australia, it’ll take a while”. You declined the appeal. The shoes arrived as confirmed by the (honest) customer on 21st March in a mail to me in the eBay system. I wrote to you several times. THE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOES. Instead today you sent me an invoice for $119, cost of shoes and post. I called you, was on the phone for 48 minutes. Your customer service said “yes we can see the customer has confirmed receipt of the shoes but there is nothing we can do. The invoice can’t be cancelled and you have to pay”. Despite THE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOES.
If you’re vaguely interested in sorting this out feel free to contact me.
THE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOES
THE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOES
THE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOES.
But there is northing eBay can do other than take my money.
Well, it’s been several days now and again, Ebay has let me down. You would think someone would care about the image that Ebay is “supposed” to portray…
No one has called, no one has written, they just don’t give a d**n…
Nick
nick I know what your talking about I was suspend because I used bad language.lol and I was called gay,i was called other things that I cant say.i would like too get more then just one person involved in this.im going to start a complainant towards the BBB.and too get back to your problem they wont call u back everytime u talk too someon its from another country.
Count me in on any group complaint. My selling account was suspended TWICE by eBay because I am disabled and shipped some items late over the holidays due to a back injury. Even though I confirmed delivery of every item and sent all customers free merchandise to make up for the delay and received nothing but positive feedback, eBay claims that I am “too slow”, even though 99% of the time my orders ship on time. I was twice told that my account would be re-instated by someone at eBay only to TWICE have it restricted again by someone ELSE at eBay.
Jeff and Daniel;
So, what are we to do? Is there a lawyer out there seeing any of this? Can we get some legal representation somewhere and end this injustice???
Come on, there has to be ONE hungry lawyer out there…
Nick
No other way to put it other than ebay sucks!!!!! They are always looking out for buyers and are always clamping down on seller terms to limit sellers discounts. I’ve been selling since 2005 and ebay has continually made it tougher and tougher on sellers. Between limiting searches and showing buyers the number of watchers, which under minds the sale, I pray for the day that ebay crashes or another site kicks their ass!!!!!!!!!!!
Customer support sucks
Fees are not worth it!
I cant wait to start my own site and NEVER deal with Feebay again!!!!!!! as well as trash Feebay every chance I get!!!!
I have given Ebay many chances and they still continue to be a multideath heartless conglomerate that only cares about the numbers.
long story short, after 10 years of Feebay I have had it with customer support saying we’ll pass that info on, what a joke!!!!!!!! I could list a dozen complaint but its pointless and Feebay does not give a S–T!!!!!!
Hey there! I’m a seller on ebay. Sold a laptop to a guy in Texas, I’m from Michigan. After the laptop didn’t get delivered on an estimated date, buyer started piling up my inbox with his questions. I explained him carefully that many things might’ve happened, that usps doesn’t alwayS update the check whatever place they check in at, so that’s why buyer doesn’t see any updates after the one that says the package left the post office where I dropped it off. It’s been 9 days. Package still wasn’t delivered. He opened a claim and wants a return. AND I still don’t know where the package is. I called usps main customers service number. They said someone will contact me in a couple days with the investigation report. I went to the post office where I dropped the package off. They said they’ll call me IF they find anything out. Then, I call ebay, explain them the situation. They say that I should’ve put insurance on the item. I didn’t put any insurance on it because that particular post office never screwed up before. So now I’m in a situation where ebay refuses to help with finding the package (from what I understood, they don’t even have to help mme) and usps can’t do anything. And all ebay ‘s seller protection is bull crap. They’d much rather take buyer’s side, because it is easier to just make me refund him. I understand his situation too. But he gotta understand mine as well. I don’t wanna refund the buyer just because I don’t have my item either. It seems like a dead-end situation at the moment where it’s always seller’s fault.
Any suggestions on what I can possibly do?
Thanks.
I have been a long time seller on ebay. Recently, I sold a gift card. Everything seems to be okay until Paypal told me somebody used committed a fraud using somebody else account to pay for my gift card. They promptly reversed the charge. In the meantime, the “buyer” got the code. So I am out of $110. Filed a case with Paypal, but they said nothing they can do since they do not cover digital items. They suggested me to file my claim with ebay. Amazingly, ebay tells me that they cannot do anything.
This is a case where the business does not stand behind its system. The ebay system works because buyers and sellers have trust and confidence in the system. My recent experience tells me that all but ebay believes that. The so called seller protection is hot air at best.
I have been struggling with Ebay personnel for months now. I have been passed from one person to another since November. Finally, I wrote two letters with an email response from Ebay (why can’t I email Ebay staff?) that totally buffaloes me. Ebay says that they cannot tell me why my account has been robbed of several thousands of dollars!!! I have provided several pieces of doXXXXentation outlining all steps that I have been through to no avail…
I to would sue or join a class action if any lawyer wants to represent me. This has to be the worst consumer relationship I have been involved with. NO ONE WANTS to assist or delve into the problems within Ebay… Can anyone suggest a solution? I have been robbed of several thousand dollars and Ebay says it’s not their problem…
Good grief…
N
I have been trying since March 1st to get an answer why Ebay’s Feedback system has not been working. I have called customer 4 times and did not receive an answer. If, Ebay cares about feedback from buyers or sellers, they need to repair this service, if not, Ebay needs to delete the feedback reply from their site. I like the system, but if something isn’t done, there are other sites to buy and sell on. Yes, I have been in touch with others, who have the same problem. OK, Ebay, it is is up to you, what are you going to do and when!!!
The purpose of this memo is to outline the eBay and PayPal locking of accounts for my wife Connie. Her accounts have been locked through action that PayPal has taken regarding fraudulent activities that are factually incorrect: The background is as follows:
(1) About 6 to 12 months ago Connie received an email that was purportedly from PayPal that she perceived to be spam. Connie did not respond as she rarely uses PayPay due to some unauthorized activities some time ago. Further, when she clicked on the email address of the sender, it clearly indicated that the sender’s address was not PayPal, which is generally an indication of spam mail.
(2) Connie was denied the use of PayPal when she attempted to purchase an item on eBay recently and then contacted PayPal via telephone.
(3) The PayPal representative advised that she is blocked from the use of PayPal because her account has a balance due of approximately $128.00 due to a sale that she purportedly made on eBay. She has sold three or four things on eBay, but nothing that would generate a $128.00 fee or sales commission.
(4) The PayPal representative indicated that this amount is due to a commission owed to PayPal from the sale of a Cadillac automobile. Connie never owned a Cadillac. No one in our family has ever owned a Cadillac. Neither Connie nor anyone else in our family has ever sold an automobile on eBay.
(5) Connie has never received any messages from eBay that she listed any property of this nature for sale on eBay. I have sold several items on eBay and I always receive an email message that notifies him of such listing.
(6) Connie therefore advised the PayPal representative that this was an obvious fraudulent listing. His response was that the PayPal records do not go back far enough to research this purported sale of a Cadillac by her, so he could not identify either the seller or buyer of the Cadillac. Wait a minute! If PayPal is able to identify that the alleged item that she purportedly sold was a Cadillac, then why cannot PayPal identify the seller and buyer of the Cadillac?
(7) She has never received any indication from eBay of a listing of any automotive item within the past fifteen years.
(8) She has never received notification from Pay Pal of an amount due, but then her eBay and PayPal accounts were locked, again without any prior notification of such action.
It is clear to any reasonable party that someone hacked into her account not for the listing of any Cadillac, but rather for the payment of a commission relating to the sale of such item. Further, both eBay and PayPal have taken action against her without any prior notice or reasonable identification of facts. The purported sale of a Cadillac by me is entirely bogus and fraudulent.
Her accounts at both eBay and PayPal should therefore be corrected to comply with the factual situation that has actually taken place.
Connie spent more than one hour today in phone discussions with four different representatives of eBay: (a) resolution disputes, (b) account takeover team, (c) trust & safety department and (d) billing department. She inquired of each party whether there was an email address to which she could send this information so that it would not have to be explained four different times. In fact, several of the representatives represented that they would provide their email address but then never did.
The matter is not resolved and Connie is waiting for a return phone call from one of the eBay employees listed above.
We would appreciate one of you contacting us to resolve this issue. If we cannot resolve this matter, then we will take it to the next step, whatever that may be.
CEO: John J. Donahoe
CFO: Robert H. Swan
COO: Devin N. Wenig
This message is for any of the top executives of EBay. I sold a Large Lefty Cannondale Jekyll 800 Full Suspension All Mountain Bike on EBAY on 2/10/15 for $950.00. This bike was paid for by Tamarah Cohen (EBAY User Sonictonic) via Paypal 2/10/15 (showed paid same day) and personally delivered the Mountain Bike the same day. This EBAY user has defrauded me because she claims she never authorized purchase of bike which is not true. I contacted buyer Tamarah Cohen via email through EBAY (see the email where she requested to personally pickup the bike) and via phone approximately 1PM on 2/10/15 which I verified via EBAY user information who requested her husband personally pickup the bike because she purchased for him. This made sense because it is a Men’s Bike so I obtained a statement in writing authorizing her husband to pickup the bike with a copy Tamarah Cohen’s Drivers License. In addition, I had her husband, Robin Lee Johnson, provide his Drivers License and sign a statement that he picked up the bike in condition as listed on EBAY which he did at approximately 5PM (can provide all doXXXXents). After contacting Sherman Oaks Police Department and San Bernardino County Sherriff’s, I have verified that the vehicle driven to my home by Robin Lee Johnson to pickup the Bike 2/10/15 was registered to a Cohen. On 2/18/15, Paypal notified me that they are charging back the $950.00 for the Mountain Bike claiming the customer never authorized the purchase which is untrue and she is attempting to defraud me, EBAY and Paypal. Paypal has an open case with regarding the transaction and I authorized EBAY to review all the 10+ doXXXXents I provided them or I can provide directly to EBAY. Paypal charged back the $950.00 + $47.85 credit card fees and EBAY has charged me $113.70 and still shows that the Bike was paid for. I have reported the buyer on EBAY but I need an Executive from EBAY to contact me to get this Fraud Case resolved. Thank you, Kurt Khacherian (EBAY user cyclemann44).
Horrible customer service. 7 hours so far on the phone being bounced around to different departments because I was scammed by a seller. Each ebay rep I talk to states they are opening a case and deciding in my favor. Days later, no refund or case shows up on my account. I am beyond upset, fed up, and disappointed. I’m on the phone again being lied to by your overseas phone support. I will be closing my ebay account it this is not worked out ASAP. Ebay- you fell apart.
Ebay at some point stopped caring about its sellers and focused on its buyers. The customer service is poor. We have had several scams happen where they reward the buyer. Poor business model. What a shame.
In July 2013 and Jan 2014 I had a lot items sold from my home whi h added up to thousands I was told some of my items were sold on ebay. My phone 850-217-**** lived in Navarre florida need to talk to someone. Asp
I’m too the point of filing Suit against Your Company for how You have Handled my business! I have never had a negative issue on my behalf, in any transaction that I’ve created. The issues that I had, were created by the information and actions of your employees! I have kept record of everything that I have been through with your company, as well as having multiple witnesses too the issues that have occurred, as well as the sales associate that sold me a prepaid card too pay the original debt. Your Company gave me a $5.46 debt on an account that was more than 2 years back. I paid the balance with a prepaid card. Your business center showed that the transaction was successful, but then the customer service side stated that they couldn’t see that it had gone through. So your Companies 2 departments having no contact on something that is beneficial too my business is Your first Issue You screwed me on. I spent 2 months trying too clear it up (I know You Better have records saved after I have asked too be recorded every single time we speak!). I had a PS2 with games listing and your suspension caused me too have too; CONTACT YOUR CUSTOMER SUPPORT, WHO IN TURN WALKED ME THROUGH SETTING UP A NEW ACCOUNT AND TRANSFERRING MY ITEM OVER TOO THE NEW ACCOUNT! THIS TRANSFER SHE DID; STILL LEFT THE ACCOUNT OPEN, AND LEFT THE PROBLEM, BUT NOW A NEW PROBLEM EMERGED! I Lost the my extra options that were given too me, hence the reserve that I had set was removed, without me being notified that I didn’t have the same options!!! So the customer bought my item for only $85. Instead of the $275 reserve I had set up myself, when I had my account open! I had too contact the buyer and apologize for the inconvenience, as well as explain everything too him. I was fortunate that he was a nice guy and understood. So with that cleared up I still had the issue of a payment of $5.46; on an account that I now had set up, too settle the one that was never deleted by Your CSR That guaranteed me She would solve it! OK, I then decide that I’m going too sell an item and too make sure that things are ok, I paid the debt, AGAIN!!!! But, this time I was set on it being corrected and paid 2 times!!! Paypal had an issue with my bank because of the previous issues with your company, in so Paypal knowing that I am a valued Customer vouched for me and was kind enough too make both payments too Your company! So You then have 2 payments for something I shouldn’t have had too pay, because of your companies negligence! Your CSR I Spoke with (a Male) Informed me that the first payment would be used too correct my issue and that with 4 business days the remainder balance of $5.46 would be sent back too Paypal too clear up the overpayment and show a good Faith Gesture (proper Business), But as you will find in Your history that you still have that amount and I was again lied too by another CSR representing Your business! So after going through more phone calls with your EBAY and Paypal as well, PayPal was kind enough too lift the $5.46 that you held on my account with it being suspended (with money in it-so the suspension was because of your screw up, not mine, but I’m the one who can’t sell what I have too, in order too provide for myself and my family!!!) I am now just able too use the account again after hours of my life wasted that Your company should have been able too resolve in minutes, but You want too save a dime, by not giving your workers the ability too make the necessary moves too handle proper business! I state this for the fact that I now have a NEW LISTING!!! Yet! Your Company has done the same thing too me that it has over and over!!! You limited my options and penalized me because your technicians can’t do what they were supposed too do!!!! You have this big $$$$ offered for when someone is scammed and other ISSUES!!!! Well EBAY You have cost me approximately $200k over the coarse of the past 2 years! Yes $200k!!! I have that much in organized products that I have sitting collecting dust, because Your company can’t get simple task done RIGHT!!!!! You are correct, I have every right too be beyond Furious and the worst part is I have been a complete gentleman every time I have ever contacted your Company and I’ve never done You or any of your customers wrong, but You can’t treat me like a decent human being!!!! I’m not only a customer of Your Business, but I am a Medically Retired/Disabled Army Veteran who has multiple on going issues and I have tried too use your business too sell what I have collected, too keep from drinking myself too death!!!! I Chose Your Trusted Business, too do something positive and keep me from going off the deep end, but as You now realize, from everything that I have written You! Your simple procedures that you could have taken proper actions with, could have been beneficial and helped me, if Your Company DID YOUR JOB PROPERLY!!! I want Your Company too reimburse me for everything you have cost me over the course of the past 2 years. I have screen shots of everything that I have gone through with your Company and I hope that you have the recordings that I mentioned at the beginning of this Email!!!!!! I will post this along with proof on every media site that I can find, too let them know exactly how corrupt your system is! Especially too someone that has only positive feedback for the 4 years I have used your company! You have no idea how many hours you have cost me and the headache you have caused, by not having a proper contact!!! I asked over and over too speak too supervisors and never was allowed too speak too one, much less someone of importance in Corporate! I am highly distinguished in things that I have accomplished over the course of my life and I have done so, by being proper and going by the rules, but You have manipulated those rules, through your poorly trained CSR and cost me everything I have worked for!!! I want You too Pay for my Losses of over $200k I will send you pictures of everything in my home that I have and tried too sell on Your site and if you have recordings of when I spoke with the female that walked me through setting up a new account, You will hear me talking about my sports card collection of over 80,000 cards and my vintage toy collection of 200 plus vintage action figures that some are extremely rare. I have every item in my home and all doXXXXentation! I expect You too do the honorable thing after reviewing what I have written here thoroughly and You review every message that I have sent your company as well as any other means of communication that I have had with EBAY!!!! This is the absolute worst customer service experience that I could have ever had too encounter! I will State this once more too be clear!!!! All of my information is going too the better business bureau, All social Media, and any news site that I can locate! I have never in my life been this mad at anyone or any business, but Your Company has shown exactly what a successful business Should not do too make a Customer Go Through the Hoops and Holes Your company Has done me!!!! I expect You Reply too me and fulfill my request by tomorrow evening! You have my contact information!!!
I received an email that my account was suspended indefinitely after not having used it for months. I call to ask why and I am told the details are in the email. There were details but they were very vague. Then she tells me that Ebay will not disclose internal information. What kind of crap is that? I don’t really care so much but if my account was compromised I should have the right to know.
RIDICULOUS!
ABOUT 4 MONTHS AGO I WAS SUSPENDED FOR NO REASON PLEASE CALL OR EMAIL TO TALK ABOUT THIS. I SOLD 6500.00 IN 3 MONTHS.
I ordered a pair of ugg boots. They came in and were to little. So I contacted seller. She said sure send them back. Well it has been 3 weeks now and she says they have not gotten back to her. My post office says they have waiting for her to pick them up since February 10th. So I went through resolution center on eBay. They decided to side with seller. End of discussion, I am out money and boots! Will never use eBay again! I will also tell my friends about this too! Their money back guarantee means nothung!
I am in complete accord with other complaints noted herein about eBay customer service.
The fact is there is no customer service just customer frustration. More than a 1 hour hold then finally someone who doesn’t and a canned apology and of course no help whatsoever. Bottom line is I am out my money having ordered printing cartridges that are not as as represented to be compatible with my printer and cannot receive a refund because I can’t reach anyone in a position to listen to my complaint who has the authority to take action. If you are considering buying from eBay stop now and switch to Amazon unless you wish to be ripped off.
My first item I put up was a black PlayStation Vita original box and everything it came with plus a memory card I tree in there which you have to buy separately. I received notification that someone bought it same day I put it up. I required immediate payment and I figured I was already paid so I contacted the buyer and everything went smoothly. A day after I ship it he says he doesn’t want it. Ok cool when you receive it send it back I have another buyer. He finally receives it (confirmed by USPS) and I get a message that he doesn’t have it. I talked to him respectively told hi I don’t have too much time as I am going into the marine corps soon and he plays dumb and pretends he didn’t know it was shipped to him when I told him two days prior it was. I was very upset and opened “buyer has not paid yet” but it only works if you still have you item. Now there is no way for me to get my Vita back unless he decides to be nice and send it back. All I want is my vita back and eBay can’t help. I called customer service and they told me to file a complaint on ic3.gov which is an FBI online criminal website. I should of stuck to amazon because at least the individuals are trustworthy. Even if they aren’t Amazon’s customer service is far better. Thanks for ruining my experience eBay… Thanks a lot.
I have been selling items on ebay for many years & in the past 6 months I have had several problems with ebay returning funds to buyers without me (the seller) having a chance to rectify the situation. I’ve had items that were returned to me broken (because buyers clearly disassembled the product & put it back together with missing pieces) & ebay refunded the money. I’ve had no support what so ever from ebay. So as a seller I’m done using ebay.So beware if you are thinking about selling on ebay because as a seller you get NO SUPPORT!!
Ebay demonstrates a complete inability to support their sellers. I have spent hours upon hours speaking with offshore outsourced customer service who struggle to speak English and are unable to provide any support to sellers. After selling over 85k on ebay I am pulling my store and moving to sites who are able to provide adequate support and accurate invoices.
its amazing i just found this web page looking for E Bay corp phone number and i see all these negative comments and all these people can’t be wrong yet bottom line E Bay does not care about customer service anymore,i have now sat on hold for 2-hrs,been transferred to 5-depts,all over seas where they speak broken English,they don’t understand you,and you can’t understand them.this is what you get for support.i have been a member for 11 yrs now..have a 100% positive feedback,i canceled a order on a item,because it was on a offer,and seller didn’t respond back quick,so i bought the item from another seller who shipped item right away,communications were hard with the seller,after i canceled the order he sends me a invoice and i responded back right away that i canceled the order and why very nice,he then opens a unpaid item case against me and lies point blank.he states to e bay i have several negative feedback,none of that true,in 11 yrs its 100% positive,yet he makes a false statement, when i reply back to him with this is not true,get your facts straight,he reply’s back e bay has suspended your account until final outcome of his case and say ha ha ha ha.now this is what e bay allows now, and when you try to contact them about this problem,what you get is a run around by people over seas who speak very little English,and you get no help or support,like everyone else here claims. what e bay knows,and it shows they don’t care since they have grown out of control,that it takes 2-people to make e bay work..a seller..a buyer..and what i read here power sellers are leaving and going to Amazon to sell product since Amazon has real customer service to their sellers,and buyers.the word will get out..e bay gives no support to their sellers,and buyers,i now have waited for 2.5 hrs only to be told now that i will get a call back with in 4-hrs,but its 7:45 pm Sunday night.everyone below who has closed their account and gone other places,remember WORD OF MOUTH IS THE BEST ADVERTISEMENT IN TODAY’S WORLD.YOUR UNHAPPY TELL PEOPLE..THAT’S the only way they will find out before you buy or sell on e bay be careful.e bay gives no customer support.it shows right here on this web site.hen i started with e bay 11 yrs ago things were much different,you received customer service,you had honest sellers,not anymore,e bay listened to both sides of a complaint,not just 1-side..e bay had customer service people who spoke English very well 11 yrs ago,now they hire cheap labor,who speaks very little English, but they work cheap,and e bay would rather cut corners on customer service,and loose customers over it,and make millions still a year profit,yet what made and built them is no more,and by reading other complaints,you can see power sellers who made e bay have left negative feedback here..yet again it shows how e bay doesn’t care about their customers any more.but with that attitude some day another company will come out and put e bay out of business and e bay then will wonder why,but right now e bay is a billion dollar profit company,and all they care about is the profit they make by sellers,buyers,yet when both party s ask for support they don’t get it..so people out there who have had issues,word of mouth is the best,tell people to stay away from buying items and stop profit from coming in.Amazon is growing bigger everyday,they gain new unhappy e bay sellers ea day now i see this,so if you want great customer support shop Amazon.because when you ask for e bay support over a seller who lies,and you prove it to e bay they still do nothing,and give you no support in return,even know you have 100% positive feedback.it shows they don’t care,and their customer service support you call over seas shows the real quality of the true e bay..e bays corp office is in California…..yet customer service is over seas..cheap help.labor…you would think as much as e bay makes,they could have a USA call center somewhere,and give the American people who speak English a real customer support person,not just a person over seas who you can’t understand,and they don’t understand you..so anyone reading this you can see that several people on 1-web site all claim the same,and yet e bay still continues to give no support to sellers,or buyers.so know this before you sell something,or buy something,e bay has no control over a seller who lies,and they see this,they still want his money because he sells on ebay and buyer in this case with 100% positive feedback gets no support.and the below comments all say the same…thanks for reading this..hope it helps someone…
After 5 years as a buyer I have noticed the strong swing away from being a buyer oriented company to the seller oriented company that E bay now is. Case in point. I purchased a De Longhi cappuccino/coffee maker combo unit online which the buyer claimed they were sending USPS 2nd day, and they provided a tracking number. When after 5 days it hadn’t arrived, I checked the tracking number, it appeared they hadn’t even shipped it! Various communications with the buyer ensued where they said it had been shipped, and calls to 5 different USPS escalation centers confirmed the seller had purchased the shipping and tracking online, but had failed to deliver the unit to a Post office; it hadn’t shipped!
Ebay themselves checked the tracking number and were able to confirm the same! However, despite the fact that the seller was sending communications to my inbox stating the package was in my PO box, which it wasn’t, and which both the USPS AND Ebay themselves could see was not the case, they refused to do ANYTHING for another 3 weeks, before they would “step in”. What will happen then I have no idea! The seller is lying through its teeth and the USPS has confirmed that, yet Ebay is dragging its feet on its “buyer guarantee” on a blatant case of seller fraud! This 5 year+ Ebay buyer has bought their last item from Ebay!
I am just another Top Rated Seller leaving Ebay because of their lack of support to the very people who made them what they are. The buyers claim that Ebay only supports the sellers but it couldn’t be further from the truth. In truth, I think Ebay has stopped supporting both the seller and buyer. They initiated automated system that takes the human aspect completely out of everything. They put customer service in an Asian country where people can barely comprehend the English language let alone understand a complicated situation that requires someone making a logical and educated decision to settle the matter. The only way Ebay will learn to start respecting both seller and buyer once again is if both do a mass exodus from Ebay. When it hits the pockets of the CEO and the stock holders, then a change will have to come about. Until then, they sit back sipping their 12 year old scotch and laugh while readying these complaints. Like one person once said, there is no such thing as bad publicity unless it’s your obituary. It’s time to write the obituary for Ebay or at least put them on their death bed.
I remember the days when you could call Ebay and speak to an American and explain exactly what was happening and the person would make an educated and informative decision right there on the spot. Now customer service is in the Philipines and if you can understand the broken English, you won’t get any satisfaction other than the repeated “I’m sorry” comments and the quoted policies over and over. I’m so sick of hearing about Ebay’s policies. Common sense and the doing the right thing doesn’t matter anymore because everything has to fit the policies except those policies change when it fits the needs of Ebay.
I sold something to someone on 11/15/14. The buyer first contacted me to ask to return it to me 10 days later. He said there was nothing wrong with the item but it just wasn’t what he expected. The manufacturer has a 15% restocking fee after 14 days so I negotiated that exact same deal with the buyer and he accepted. The item was to be returned to the manufacturer at the buyer’s expense. Ebay immediately attempted to send him this partial refund before he even sent the item back to the manufacturer. I had to put a stop payment at my bank to block this refund.
Ebay then allowed the buyer to open a “not as described” case against me even though the buyer only stated that I did not send him a return shipping label Ebay policy says that typically the buyer is responsible for return shipping costs. Ebay, without even consulting with me, closed the case 2 days later and awarded the buyer a FULL refund and gave the buyer 10 days to send the item back; not the usual 5 days that is stated in their 30 day money back guarantee policy. So the policy was changed in this case to allow the buyer 5 extra days to ship the item. The buyer definitely took advantage of that by waiting until the 10th day before taking the item to the post office. Ebay also overrode my agreement with the buyer by giving him a full refund instead of the negotiated partial refund. I also found out that Ebay’s 30 day money back guarantee doesn’t mean that the buyer has to return the item in 30 days to the seller either like most logical people would think. To Ebay, it actually means that the buyer just has to notify me or Ebay within 30 days that he will be returning the item. So 45 days after the buyer received the item, the item finally got delivered to the manufacturer and the buyer got his full payment refunded to him immediately. Do you think you can walk into Walmart 29 days after buying something and tell them that you want to return it for a full refund but wait another 16 days before actually taking it back to them. Especially if there was nothing wrong with the item to begin with? How about a car dealership that has a 30 day money back guarantee? Buy the car and drive it off the lot. Come back 14 days later and tell them that you want to return the car for a full refund. Then wait another 31 days to return the car and see if you get a full refund! This is where Ebay doesn’t use common sense anymore to do the right thing. Everything is related back to policies unless of course those policies need to be changed in order to make Ebay look good. Policies can be changed to allow buyers an extra 5 days to put something in the mail but policies can’t be changed when it comes to giving a FULL refund back to someone who takes 45 days to return something that he just doesn’t want.
So far, I’m out $102 from having to put 2 stop payments on my bank account. Another $28 to supply a wasted shipping label to the buyer which he never used. Ebay still got their fees and so did Paypal. The manufacturer has a 30 day return policy too so since it wasn’t returned until 45 days later, I get nothing from them. So I’m also out the cost of the item itself. So Ebay’s flexible/non-flexible policies has cost me and my family over $800 on this one sale alone. We are not Walmart and we don’t make a ton of money from selling on Ebay but it is my only source of income to pay our mortgage and keep food on my 2 year old sons high chair. This guy, along with Ebay’s ridiculous policies and total disregard for logical definitions, like 30 day money back guarantees, has just taken this away from my family. Maybe there is something in their policies that will tell me how to buy my son food this month since they have emptied my bank account and the mortgage is due in another 7 days.
People, a mass exodus from Ebay is needed. There are many small auction websites that need honest sellers and buyers. Many of the sellers from Ebay have migrated to these places. Hit Ebay where it hurts and maybe they will be more customer oriented and move the customer service back to the USA. The customers are both buyers and sellers. Dell learned their lesson; it’s time Ebay does too.
Wow, I feel the exact same way as you do about eBay’s lack of support for seller’s.
I was a Top Rated Seller Plus until I sold a brand new handbag to a woman who was a liar and made false claims about the condition of the bag. eBay told me I didn’t have to refund her money, that they would reimburse her; and that it would not impact me negatively. What they didn’t tell me was that she could still leave negative feedback stating I wouldn’t refund her money. When I tried, over and over, to get someone to understand that it is incomprehensible how I could get negative feedback when I just did what eBay advised me to, all I got was their “on message” policy nonsense. So with just one negative feedback I was no longer a Top Rated
Seller. And my business has taken a hit, big-time. There are many other details to this story that I won’t bore you with. Suffice to say I am completely on board with everything you’ve said. I would love to see an en masse defection of eBay Top Sellers. However, I don’t know how to find alternative options.
THANK YOU! THANK YOU! I’m sitting here smiling after reading your post. They just pulled some completely ridiculous crap with me too and I am so totally appalled at the frigging lack of common sense, the unsympathetic and absolutely no personable conversations with their crap support team that sounds like they’re reading off index cards! I called and talked to 4 different reps, all said the same exact thing! Hello. Where are the managers that can override and fix these idiots decisions based on ‘very thorough investigations’, and sending out the rudest auto emails I’ve ever seen! Apparently no one can override anything there, nor can they do a real investigating into our seller accounts to see how clear and black and white it is, and here they’re making a decision based their ridiculous policies only. They have absolutely no exceptions to anything at all.. Like when I almost died from chemotherapy and they had to close out ten cases for me, and have now permanently and forever banned me from ever selling on there again! Excuse me?! I think not! I’ve already started my letter, and thoroughly investigated my own sellers account, feedback, ratings.. And I was more astonished at their total lie about even investigating crap. Cause it’s oh so clear with my perfect account except for these 10 cases! I don’t give two crops about your seller guidelines when I’m not only fighting for my life but about to die from the intense treatment I went through for three months. eexplained all of this, even offered to send my labs or proof of my cirXXXXstances at the time of those cases. They didn’t care.Not even a ‘I ssure hope you’re getting better miss Jones’.. Just total disregard, uncaring, unsympathetic or impathetic to their loyal and honest and fair buyers and sellers! It honestly brought out so many different issues here about what they think they’re frigging doing! I have made it my mission to go all the way to my local news to start (have friends so easy easy to just cause a huge uproar).. But I’m putting a clear picture together with allll my account Info,history, etc.. As well as a very nice and appropriate letter demanding how this is moral or right, and who left out common sense and didn’t teach these idiots what real customers service is! I’m first sending this packet to their totally different office that deals with people like me and can over ride these reps that are just nonchalantly banning me from eBay for no reason that makes any sense at all! I am requesting that it then go to the CEO, although I’m mailing him a packet too.. But just in case. These are the people thatmmake their crap support team answer to! The only thing I disagree with you about, only because I’ve worked for multi million dollar businesses for years and have seen this so many times.. They are simply lied to and have no idea what these idiots are doing! A CEO depends on wayyy lower down people to run things. They spend no time in the custom support building. Honestly, I don’t think they’re gonna be happy with the way I’ve been treated! I don’t at all think CEO s and share holders just don’t care.. In fact I think it’s a very negative smear not the company as well as them personally. These higher ups know how it ‘should be’, and not enough people like us are telling them ‘what it really is’. So I’m going to, and by the end of this I promise I’ll have my seller privileges back. Between the eBay council depart and the CEO, if I don’t get the understanding and resolve I know I deserve, it’s ON! I’ll go straight to the news stations and start telling at least my communities around here! They’re not getting away with this crap! I also emailed the ‘support team’ , the one who has sent me 5 different but the same rude emails stating that they back their decision 100%,an no matter what I do I will never be able to overturn their decision, and I midus well stop even calling or emailing them about this because it’s not gonna change no matter what’.. So those people that have no business even working in customer service! I told them exactly what I’m doing now and where all these packets are going, and that ” decision ‘ you so insist is irreversible, it’ll be reversed and reinstated by some way more important people in the company that are not not gonna like what they are reading! and seeing clearly how totally bogus and unjustified these decisions are, andhow tthey are using completely damaging business practices that can and will eventually blow all the way up and sink their company… So when they’re sitting in their cubicals they don’t even deserve to work in, and your whole department is read my letter and complaint.. You better start thinking about your answers now! It’s not nothing and I was told by the only decent rep I talked to that these things do, have, and can go all the way to the top, and then someone has to answer to them! I can’t wait!. No more Xmas turkeys for you and your families! Thanks for hurting mine too!!
Here is a copy of a current email I sent to their customer support people who black balled me! LOL. This is a good over view of what happened, better than my post from 30 Mins ago. 🙂
Lol oops.. I think I forgot taste the email I sent to their ‘customer support team’.. This sums it up the best!
can you please forward me a copy of the message i sent to you this past week trying to explain why i had been absent,and in response to you guys restricting my seller account. i did not send myself a copy so can you send or forward it back to me please. i will be writing a very nice and detailed letter to the corporate counsel and request that they take my complaint straight to the CEO after they’re done with it.i am still astonished that a decision like this was made at all.why could you guys not understand a severe medical condition and reason for the only time i have ever fallen short?..did anyone even check out my ratings and feedback as a seller, just for the last 12 months? the only 7 negative i have ever gotten is for that same time frame i was very sick! i have 6 pages of positive and very complimentary and “thank you so much for all the extras”!! and as a buyer i have 15 pages of all positive!! so i had 185 pos feedback 2 neutral and 7 negative.why in the world would you guys totally ignore those numbers,as well as my very sincere email about my not nothing health issues,and make a final and permanent decision like this ever?you really must not understand how utterly upset and disappointed i am about this situation.clearly you did not infact do any “in depth investigation”,nor did you guys even care at all about such a serious issue for me such as cancer and chemotherapy treatment which is like taking in poison and creates allll kinds of other “fun” things to have to deal with in addition!!.why were none of these things considered,out of common sense and obviousness,as well as being a reasonable human being and perhaps a little understanding and sympathetic to different life’s cirXXXXstances and events,that we alllll experience in our lives in some way or another!!please dont even respond to my questions,i will ask these same questions to the corporate counsel..and i’m already interested in hearing their response and answers because it is clearly inappropriate and im confident they’ll agree..and i hope all of the great “points” i have about the very rude and poor customer service there,make it all the way up that latter,and right back to the people that are so nonchalantly affecting the lives of some of their most loyal customers and sellers (meaning you guys!).do you think i appreciate,or it makes me happy to be banned from selling on there this spring, and forever?ya know,i actually used my gardening and selling on ebay as a kind of therapy and focus for me to get me through the most difficult thing ive ever had to deal with in my life! was already looking forward to doing a little again on there this spring,as i will never work a “normal” job ever again,and have been waiting on disability forever now!i had to quit my full time job this year,and i literally lived off that little money i made on ebay and with the help of family .so atleast i could make a few dollars plus share lots of great plants with other great people i’ve met on here,and have even become friends with!so personal this is for me!!how disappointing!how rude and unnecessary!i will also be asking why there aren’t exceptions for situations like these,along with alot of other unexpected life events that just happen!!i understand that is not you guys call or policy making ,and that is why its just that much more senseless to make final decisions that are clearly unjustifiable in the first place! so i will get my answer and resolve elsewhere,and i can almost guarantee my selling privileges will ,in fact ,be reinstated,unlike what your responses to me have been .about how the “restriction was made correctly and will not be overturned “. no, it absolutely was not made correctly and i can assure you after all the paperwork im about to send off with proof of this,i promise it will be overturned.im not playing with you guys..you have no idea what customer service is even about apparently,nor do you have any care either about the people that keep you guys livelihood and families provided for.thank you so much for ignoring a very serious issue and valid excuse for me to have missed those “resolution issues”!my gosh..really?!!could you have not taken that into consideration before banning me forever,period?!!cant see that?heck,i thought you guys would take care of it for me and after i could get my senses back again and explained the situation,which was over a 1 month period,it would all be fine!no problems.i am confident that the higher ups and people who normally dont get told about these types of things will not think it’s just nothing! it’s not nothing for a multi dollar business to be losing their own sellers for no real clear valid reason,nor do they appreciate a poor reputation or stain on their images! and that’s exactly what you guys are doing in situations like this,and im gonna share every single thing with them and hope you guys end up hearing the letter im sending them,from someone of importance,if not the ceo himself! do you guys even know what customer service is? do you know how to be empathetic,sympathetic, personable,ad how to try to relate to your customers ?or why that is so important? that’s the correct way to do customer support,and that is not at all the experience i got..not even a “well i sure hope your health is getting better miss jones” or “wow,you are beating cancer so far,how wonderful”..do you know the impact and the resolve ca you get from a simple sentence and acknowledgment of that,after it not even being considered in the decision to restrict my sellers privileges? obviously not because i only spoke with 1 out of 4 reps today that actually listened,was so sweet and funny,and was the only one who even acknowledged at all my situation ,and that even offered the people i need to go to next! everyone else basically just said “too bad”.!i will be discussing all of this stuff with corporate. trust me,they understand what it “should be like”,and now they’re gonna understand too “what it’s not”. please resend me my own email that i sent to you through this same way,and in response to my restricted account ,and as quickly as possible please.i will be sending alot of extra “papers” along with my letter to them so they clearly understand what you guys are doing there,how you treat your customers, and what kind of decisions you guys are making for their multi billion dollar/ worldwide business!i was a managecustomers, or ked in customer service/support myself for my whole life prior to getting sick..it;s not nothing to your cystomers, and I think your superiors will agree.
Sincerely, Alyssa Jones
everything you claim is spot on,but where can we go ?
The FCC regulates eBay. They have to follow federal regulations just like phone companies, Amazon, etc. I too am sick of their terrible customer service, if you can even call it that. They are changing my bids, blocking me from seller’s sites and I am a blue star buyer! Good luck. You can find their Corporate info just by searching. Names, address, phone number in San Jose. By the way, did you know they own PayPal! How great for them! I intend to report them for all the good it will do. I too am sick of speaking to customer service in China! I think we should all get together and file a class action suit!
Ha, my comments have to go through moderation before getting posted. If only this was as easy as the buyer clicking paid.
Will never again use ebay. First time selling. Per the ebay website payment was received so i sent the package to the buyer(475.01). When I called to check on payment was told payment was not received. Apparently the buyer can just check paid and no verification is done on ebay’s side. However I can’t leave a negative feedback with out it being looked into. Ebay says it is my fault not theirs and can only refund me the sellers fee. The customer service is horrible, every time I call have to start from the beginning. I guess they do not know how to doXXXXent phone calls. Take some responsibility and deposit the money in my account.
eBay could not have done more to screw me over as a seller. I’ve been reading through all of these complaints and they all seem to go back to the same basic problem, eBay’s customer support is completely useless and are feeding off of their sellers without even giving us any sort of fighting chance.
I have been a seller for over 3 years now and have made eBay A LOT of money off of these insane fees (something which has irked me for ages but nothing i could do about it). after selling 65 items, with only 3 of them that had “defects” (petty customer’s submitting false claims about items that are perfectly fine), eBay set me to below standard rating. This means I can’t continue to conduct efficient business and they keep collecting fees like it’s all good.
On top of that, the feedback system is completely absurd. After giving a customer a full refund on an item they weren’t “satisfied” with, they left this feedback, “The worst seller ever deal with! the phone damage ,screen replaced etc be aware!” Not only was this customer using slander to hurt my business (the phone was in functional condition), but on top of that, proceeded to leave this nasty feedback which seriously affected my performance. After talking to customer service reps for LITERALLY hours on end, the lady on the phone responded with, “maybe you should take this as a learning experience, after all I’m trying to educate you about selling.” I could not believe what I heard that moment and decided there was nothing any of these incompetent customer service phone representatives could ever do. eBay has some serious XXXXX going on that none of the people that make money for them seem to be happy with. We need to do something about all of their bullXXXXX ranging from this ridiculous “seller dashboard” all the way to their incompetent customer service.
I have been Fu&&&@(ed by ebay and there “NEW CHANGES WITH FEES” only warning we got was through a announcement! I have been with ebay since 1998, now all of asudden I am getting charged repeatedly with relisting charges that ebay has snuck in,, I have been in contact with them 3 times this week trying to get .75 fees of relist adding up to crazy fees, that i was not aware of, I list 500 items, now at .75 a pop since they auto relist I have no control of. Now again ebay has told me a supervisor woill call me back because they don’t want me to be on hold,, I ASKED ARE YOU SURE THEY WILL CALL ME BACK IWAS TOLD YES WE VERIFIED MY PHONE # THEY TOLD ME TO WAIT BY THE PHONE WITHIN THE HOUR 2 hours later NO CALL BACK so I CALL BACK IAM TIRED OF HEARING I’M sorry <<>> WHAT THE FU*K! I tried calling corporate to complain they have a recording to call the numbers I have already been calling,, it’s a loop they are taking our money charging us fees that we normally were not charged I am filing a consumers complaint and any other places,,this is NOT RIGHT> any one that wants to join in on a class action suit please email me at s****4@aol.com… we are talking around 300.00 worth of charges x no telling how many other customers got in the butt like me…. FED UP!
My mom has been having the same issues and wanted me to pass on her information so you could get in touch with her. Her name is Thumper McDonald and her e-mail is nann****@yahoo.com. Her phone number is 352-625-**** and she is awake mostly evening and nights. Thank you.
Tiffany
We can’t see your email address here.. Are you still filing a comp? There’s lots of avenues.. I’m totally on board. But I can’t email u if I can’t see your address.?!
E-Bay and Py Pal between them have completely stuffed me up. Two items, both incorrectly listed, were returned. E-Bay have all the information proving the items have been received by the sellers. No matter, Pay Pal take the money anyway, after they know the items have been returned. Not only that but they took the money for one bitem from both my paypl account AND my bank account. They managed to cross information between the two items. After numerous phone calls and live chats they have reolved that but think that by refunding my Pay Pal account matter closed. Can I get through to them that they have taken the money twice but only refunded it once! Nobody will take responsibility each blaming the other. I have been lied to, patronised and generally mucked about but I still don’t have any answers!! Meanwhile, I am out of pocket!!
Ebay is completely out of touch. First and foremost, they treat their sellers like dog crap. Their outdated algorythym program cassini uses seller sales history to promote a handful of sellers to the top of search results. Once there over time they generate many sales and then are declared by ebay as “the most popular items. When you take into account the cost of goods to a seller, the shipping costs, ebay fees and commissions, the remaining profit is peanuts. So the only sellers that are able to make it worthwhile sell primarily cheap Chinese products. USA made items are not economically viable for sale on ebay. Once a seller has generated ebay created artificial popularity, other sellers are unable to compete unless they are willing to process thousands of transactions making practically no profit on those items. More importantly, even if a seller starts up with ebay and matches the top search result lowest price item, it’s not good enough. They have no sales history so?…. tough crap. Only those sellers with a history of sales, who sell cheap Chinese junk and are willing to make nothing off each sale as a prostitute on ebay will be successful. Want to discuss the issue with ebay? Good luck. Their so-called “Customer Service” to sellers is a joke. That department is a bunch of ebay sellers who are trying to supplement their crummy sales by being ebay “representatives”. However, they are nothing more than a shield to keep the real “ebay” from having to speak to any seller. When the conversation with one of these so-called ebay employees turns to what can be done to resolve inequality issues, they change “here at ebay” to “they don’t explain that to us”. So there are 2 ebay? The ebay who never speak to sellers and the ebay who speak all the time to sellers but who are simply low paid call screeners who have no power or influence over the real ebay that sits back and ignores seller issues. There are many disgruntled ebay sellers like me. They also make sure that if at all possible they do not make purchases through ebay because if ebay is going to ignore sellers then why help their business by making purchases. I have 100 times more respect for Amazon than Ebay. That’s where I shop for personal and business goods. Keep screwing over sellers ebay. Soon your books will show the results in poor performance. Then investors will dump ebay shares. I certainly hope so after being rear ended by the a-holes.
Thank you for these points! I insisted on speaking to a manager, after talking to 4 reps this day.. I did not believe that their idiot final and forever decision about my account couldn’t be overturned by a manager that just had some common sense! Turns out, noneof them can! It liliterally goes into the system as FINAL! Now who in the hell doesn’t have management to deal with obvious decisions that were incorrectly made? And who or what company doesn’t make acceptions for things like sickness, unexpected emergencies, or natural disasters! I mean, come on! That’s absurd! Youre so right about there being two different eBay s! LOL.. And the annoying part is that no one within the customer support team is standing up and saying, get this IS wrong, and how come these issue are happening, or why don’t we understand the reasons for these policies so we can explain them better to our customers.. Because there is no real reason or explanation to meto make permanent decisions with no exceptions! They’re all a bunch of idiots with no backbone themselves! Change doesn’t come by sitting on that as* and going along with their ridiculous crap! I’m astonished that not one of the support reps I talked to would even admit or acknowledge the wrongfulness of their decisions! Uggghh! Hello.
I have been on the phone over 3 hours with eBay and PayPal trying to resolve the issue on my account restricting/holding me back from bidding or purchasing ANYTHING off your site.I have been transferred from one to the other being told different stories each time.I have made 3 purchases ,2 being bids that I’ve won,another being a buy it now item,I payed immediately afterwards and recieved great ratings from all 3.I was able to bid on 18 items my first day,now I have been restricted to 2? I am not quite understanding why I am receiving the message I have unpaid items in my cart when there is nothing there,and How am I supposed to get better history when I have been restricted by your quote “system” ? I was told when I first got on the phone that it would be lifted when they saw nothing telling them why I was in this category? As I spoke with more representatives, I discovered no one apparently can fix the issue .I am very unhappy,very irritated by this glitch that needs to be resolved promptly .As far as my bank account going on eBay’s site,my mother uses eBay as well and did not have to do this,and she is the one who told us to try eBay,and I am sorry I did,this is a horrible experience.As of right now I am bidding on 3 items and tried to buy now a charger for my sons little tikes train,and I am not able to increase my bids,or buy anything and no one can tell me why,or fix it.I don’t want to lose my items that on 2 of them I am the highest bidder but if someone bids,I miss out because of a problem I did not cause,nor ask for.I’m not understanding why good customers are punished ,it shouldn’t matter that I am a new customer when I have paid quickly and I received great ratings from the sellers,I am trying to Christmas shop and this issue is preventing it.Please feel free to have someone contact me promptly to resolve this,so I may continue or I will take my business elsewhere and give your company horrible feedback because I wouldn’t want any of my friends to experience this nonsense. Thanks Wilson Clark
**2ND REQUEST TO HAVE MY CUSTOMER SERVICE EXPERIENCE REVIEWED**
I get now why customer service does what they do. Becauase their are no reprocussions for their actions. Corporate does not care and will not step in when a customer takes the time to make geniune complaints. No way to get in tought with nayone for corporate or escalet concerns. You protect your Sellers. I see now I need ot do business elsewhere. Too much comptetion for online buying. The frustration of the hold times, constant emails, and even coming here and not getting a resolution. Not worth it esoecially going into a new year….I used to really Love you guys
Why when you call ebay, your on hold for an hour when the person does not know what the hell they are doing they disconnect you and you have to call back. How does your defect percentage go up when you sell more items? When an item is broken by the USPS or damaged and you return the money 100% your defect goes up and your responsible for it? Who at ebay is competent to answer these questions
haha…I sold a computer and sent it via USPS without insurance bubble wrapped with OCD, and it STILL arrived damaged or shaken up enough for the HDD screw to fall out. and then it didnt BOOT UP…i ask the seller for proof, he does not give it….after it got escalated, The team made a HUGE mistake…they told the buyer at first to get an ESTIMATE of repair, and then changed their mind IMMEDIATELY after reading my email about sending a HDD…they thought the computer has only 1 HDD, and requested a return, cause it cant boot without a drive, which he had 1 of them…THEN i received the item 3 days ago…OBLITERATED !! it was torn open on one end and cracked open on the other…one component is lost…and UPS denied my claim !!!!
AND then i called EBAY, and they said, ” THATS THE COST OF DOING BUSINESS!!”
I purchased Item: 181459500369 on October 21. The item was not received. Shipping information was not for me but someone else. I gave the seller a second chance to deliver. The item was not received. I contacted Ebay for buyer protection and was told they sided with the seller because the shipping label was signed for by “smith.” I told Ebay to contact UPS and validate the item was not delivered to me. The first shipping the seller gave went to an address where the item was damaged and the buyer refused. All the seller did was resend to that person and not me. I have a great reputation with Ebay. I asked them to view the seller account and validate another shipment was not sent to TX. I asked them to contact UPS and confirm the address the shipment went to. I was told no. Though the proof of delivery has no address. Ebay said they made a decision and it was up to me to provide proof and call back. I asked for this to be escalated sup told me he was the last stop. Each call to Ebay is an hour. No one to take ownership. Buyer protection means nothing. I will call USP on Monday and get proof of address where package was delivered and then I will be calling corporate. I should have had my refund in 48 hours from Wednesday.
I ordered an item from a seller on October 5, 2014 from India, which was my first mistake, and have not received the item yet. I really don’t like doing business with these international companies because they take forever to deliver and when there is a problem Ebay takes their side and refuses to resolve or refund money for the item lost or never received. Delivery was expected by November 5, 2014. When I checked for the delivery I found USPS had given inaccurate information and Ebay said the item was delivered to me. This is not what happened. The item as never delivered and has been sent back to the seller as of October 15, 2014. Ebay also denied my appeal without knowing the full extent of this problem. My next appeal will be to corporate and the CEO,
CFO and the COO. I hate customer dis-service when it involves my money.
100% satisfaction, and a little problem called “customer refund policy” i should have not gotten money taken out of my bank account to refund theses boots that i got back damaged! even tho i spoke to the buyer on the phone and i gave her a refund date and she refunded them 16 days after the fact. also told her she damaged them and she went to ebay and told them she got them damaged. wheres sellers protection against ebayers like this, LIARS. ebay needs to protect the sellers from this! im about to close down ebay for this EXACT REASON. i will also be mailing corporate with the call long, all the emails and the before and after pictures of my boots.
ebay suck’s you only get to talk to a 3rd world country…………they only side with the buyers and don’t even communicate with the sellers……only take take take fee’s
eBay as a company is all phuqued up. It’s a shadow of its former delightful experience. Counterfeit products–mainly from China–are all over eBay and eBay won’t do anything about it. eBay’s buyer guarantee is worthless. Buyer beware!
With a 100% satisfaction rating I tried to list a few more items and ran up against EBay’s “customer refund policy” which they demanded a direct link to my bank account or credit card and told me it allows them to refund a customers money for any reason up to six months after I delivered it. Even if I refuse to refund EBay will take the money out of my account. Are they for real? Thats like a woman who buys a $700 dress on a Friday, wears it to a party on Sunday and returns it on Monday for a full refund and when the store refuses she is able to take the refund out of your bank account. That was the end of that. I closed my EBay and payPal accounts and after speaking with 26 other merchants I now understand why all of them left and what they mean by EBay is not a good company to do business with.
SAME ISSUE HERE! Its not fair to us sellers.
So far so good, I have not have issue w/ ebay but the “NoMoreRack online store I do, because I ordered a 7 inch tab, 2.0 GHz and they’d sent me a 1.2 ghz. and my order was back to them because the U.S.P.S issue.
Is anyone here want to buy my 3 bedroom (not a house) furnitures, entertainment cabinet- oakwood, 32 inch Sony TV, 2 dr stainless refrigerator, 2 living room sets including a matching coffee table (beige and dark brown, w/ matching 2 swivel chairs ($600 each), sewing machine cab w/ close drawers w/ two doors, 1 chest drawer for boy, 3 computer desks w/ only 1 hutch, 6 pc dining set (marble top and 6 leather chairs matching the living room furniture.
Because of our financial issue that can no longer afford to pay my storage due to the piling of medical expenses of my husband. He is currently at the nursing home receiving chemo and radiation therapy. PLEASE CALL ME 408.724.****, to set the day, time and you are responsible to haul out the stuff from my storage.
Puri S.
I am currently working an identity/fraud case. I have a victim who’s identie is being used to purchase items though ebay. I have obtained a subpoena/court order for the records so I could find and arrest the suspect. Seven days ago I sent a email to stopfraud@ebay.com asking for guidance because it is not a typical case. Your eRequest system requires I have a user name, email, transaction number ect. I do not have any of that information, therefore I cannot use the eRequest system. I have made attempts to contact your customer service and was told to email stopfraud@ebay.com. All I get is a automated response referring me to the eRequest system.
The online portal is the problem. It is obvious Ebay does not read emails from Law Enforcement. Your eRequest system requires I have a user name, email, transaction number ect. I do not have any of that information, therefore I cannot use the eRequest system.
I have been selling for 17 years on ebay. For the last few years I have not been able to have technical issues corrected that occur over and over again. I call and call and write message from the listing pages and they all go unanswered. It’s particularly frustrating at this time of the year when the holiday season is upon us. I am steaming with frustration on this day. Why can’t anyone get the technical issues fixed? Don’t keep telling me for 3 years that the problems are being working on.
Hi Ebay Seller’s and Buyers please Understand and i wanna share my situation with ebay,/ Paypal being seem that they are partners in crime, so to speak, well, i have been sellinf for over 4 yrs now, in the past 4 month’s it has to been hell !! to say the least, and i mean that, for instance i sold an item for $ 129.00 Ebay took the proper 10% out -$12.50 well then SELLERS they go ahead and take another,, i call it double dipping,so for and item that sold for $ 129.00 i am as this point looking to receive about $104.00 mind you they also throw in tricky seller fee;s / listing fee’s beware and call COMPLAIN dont settle for a Representitive at the least a supervisor i have gone up at the Manager of the Supervisior’s &&&& ALSO i did get some credit back but nearly what i should have , and what else happened was i keep a SEPRATE CHECKIN NOT SAVINGS LINKED TO ACCOUNT REASON BEING IS THAT IF YOU OPEN OR LINK IT TO YOUR SAVINGS AFTER 8 or 9 SALES THE GOVERMENT COMES IN AND TAKES $9.00 FOR EVERY SALE< THERE SWINDLERS ALREADY<<GEZZ But back to EBAY Sellers watch for more then 1 CHARGE FOR 1 ITEM !! and ot hidden fee's,, they definently are CROOKS i am thank i have there service they provide but not how it is MANAGED. and as of now i have $345.00 N change pending in my paypal,being EBAY did the DOUBLE DIPPING i can not get my funds for 21 day ,,lol my ass, im getting them today , speak up dont take no for an answer ,, and also with it the double dipping again i keep a low balance in a SEPERATE CHECKING ACCOUNT but to cover all occuring FEE;S but by EBAY'S actions of DOUBLE DIPPING ON SELLER FEE;S @ OTHER BS FEE"S , IT PUT MY ACCOUNT IN OVER DRAWN STATUS 115.43 OVER DRWAN 3 SEPERATE NFS'S AND A $9.00 FEE AND OTHER MISS CHARGES ,,
THANKS
KEVIN
Problem Date: October 19, 2014
Purchase Date: October 6, 2014
Model Number: Tuneup Utilities 2014 3-User License
Order Numbers: 301342319657
Account Numbers: ebeowulf
Sales Rep: n/a
Payment Amount: $4.95
Payment Method: PayPal
Other specific details to this complaint:
After it became clear that the seller had sold me a bogus product key, I tried to go through the proper channel to get my money back. eBay claims to have a money-back guarantee, but trying to find it and take advantage of it results in an infinite loop of clicking on their website.
Ginny and Valerie Strunk pretty much summarize what I want to say.
Ebay really has no concern over their sellers. They defend chargeback scammers and allow them to get away with items for free. Also new buyer with 0 feedback whom has no idea how ebay works and allow them to randomly leave negative feedbacks or opening case that destroy seller performance. Ebay do not even give seller chances hmm no not even 1 chance to defend themselves to improve. Sellers are like Ebay employee who pays their fee and were never treated with support. I spent two hours tried to resolve a problem with the escalation manager over the phone and he end up spending two hours complaining what I was doing wrong and basically telling me not to call him back in a nice way. There is no hope for sellers. It is hopeless. I mean really……
to get thru is impossible. when you do they say they are fixing your problem and do nothing
they LIE
I have been with Ebay for many years, & NOW MANY ISSUES CONCERNING EBAY :
Customer Support Actions If Any ,Feedback extortion, Buyers Return Abuse, & Account Holds ups for issues that’s out of my hands & I get blamed for it too. In my opinion nothing protects us sellers on Ebay, they only secure/ favor their interest in buyers & their money and I have recorded a few conversations & examples to show the world on youtube soon on how bad business this is getting with Ebay. I’m trying to get my stories on the local news here and hope to generate a lot of people to speak up about doing business with Ebay world wide which in my opinion is bad business for sellers. I don’t understand how are you going to hold an account for $135 when there’s way more money in account then case is open for & account cant be used, locked up for funds transfer, send parts out ect. until seller me returns money to buyer even if buyer/customer didn’t return any item’s back even with a case opened yet escalated by me :/ Yes everyone It don’t make sense huh & I still didn’t get back items from buyer/customer after Ebay sent a return shipping tracking # to buyer so at this point I’m out of $135 & the item, “thanks EBAY” , just bad business with Ebay on how they operate. Customer service … Talk about hold time is hours with as much as I pay Ebay monthly no customer service should make clients / customers wait that long . I’m trying to get my stories on the local news here and hope to generate a lot of people to speak up about doing business with Ebay which in my opinion isn’t so good at all. The best is when you try to talk to someone high up they take forever to even consider hearing your issue, reply ,calling you back, or you get to wait so long till you give up & hang up phone. I pay Ebay $500-$1100 pending sales monthly , imagine how many others & what they pay for Ebay services . Nothing supports us sellers, we cant even leave a negative feedback for buyers who abuse the system that Ebay has. I’m still waiting for a response on the question of what protects us sellers? When will I get my negative removed from Fed Ex’s mistake not mine I sent package out but I get blamed for it yet with feedback extortion proof & I spoke to Mitch whom said yes that’s feedback extortion then transfer me to Christian who then says its his honest opinion let me talk with my manager then makes me wait for ages then we will call you back, u huh well can I leave an honest true opinion Ebay personal lied about removing Neg. feedback & I did get blamed for some ones else’s mistake all on video & recorded on my end for proof . This is the second time for feedback extortion that Ebay is supposed against, they will say well its the honest opinion so its not my fault though real silly you get blamed for other woe’s but cant leave a neg. for buyer hmmm sounds 1 sided where the money is doesn’t matter who’s right it’s about filling Ebay pockets & making amends with buyers who do at any cost . I’m still waiting for that phone call back by a so called manager…. like watching the grass grow. If you have other or similar issues with Ebay email me at ambenn13@yahoo.com . Thanks Amy
And get those dang pictures of other peoples stuff off of mine!!!!!!!!!!!!! What’s up with that??? How do you expect me to sell anything if there are other items pictures right on top of mine for them to go to without looking at mine!!! Just another greedy ploy to make YOUR money!
I, like the majority on here are about fed up with ebay! First of all I am not still in school anymore and secondly, I don’t appreciate the way ebay treats sellers as if we were children! Seller dashboard? That’s a joke! You want to judge us by our number of sales? Ridiculous! Because I was on vacation for a month this summer & didn’t have many sales, you stripped me of my “top-rated seller performance? Even if I have 100% good rating I am no longer considered top-rated? I can only regain my top-rated status by selling more items for YOU! THAT STINKS! I’M READY TO TELL EBAY WHERE THEY CAN PUT THEIR SELLER DASHBOARD! You make money from EVERYTHING! I only make money from my item! You make a profit from the shipping which I don’t see a penny of! And you want to tell me I’m in the red? Ha! I can’t get out of the red if I tried because you’re making a profit from something I’m not! Fair? I don’t think so! And to drop my rating down because I took a vacation and didn’t make YOU enough money in the allotted time period is ridiculous! I will have to think long and hard about putting anything else on here for you to profit from because I’m going broke and I’m demoted! Now put that in your pipe and smoke it you greedy bunch of paper pushers! You sit there all day wondering what kind of jobs you can come up with to make things harder and harder for us plain folk! What will you come up with next! I think social media would be a fantastic place to start letting others know of your stupid practices!
Ebay has changed drastically and NOT for the Best~~~~They side with the buyers alllowing them to leave bad feedbacks and NOT defending the seller at all. The punishment is permanent suspension. Do not understand your way of dealing with the problems that do arise when selling on the net but you need to change your policy. You are hurting alot of people that depend on this as a source of income. Shame on you
I am a long time seller on eBay (12 years – Top Rated Seller). It is time to bring some of their unfair practices into the news. My account was just suspended because & had 2 duplicate listings within 90 days. Sometimes if you submit a listing twice by mistake, a screen will pop up & say it is a duplicate listing. This did not happen to me. Evidently I listed something twice on 9-25. My selling rights have been suspended for 7 days. This is my full time income. I called & spoke to several people about this, eventually ending up with a supervisor. She said all people were treated the same & hung up on me because we were going in circles. I commit to giving the highest service with shipping within 24 hours. I cannot understand how a company like this can treat their sellers (employees who make it tick), like dirt under their feet. There is no consideration. Also, they have a Detailed Seller Rating system in which buyers can leave you an Item Not As Described feedback for things they perceive as not right. I can accept that if an item description is incorrect, but if someone thinks the beads on their bracelet are larger than in the photo & then leaves a low Detailed Seller rating, it directly affects your ability to sell on eBay & your visibility. It doesn’t matter that you are paying the same rates as everyone else, eBay reserves the right to limit exposure at a whim. You would think a company would realize that it is much more beneficial to value their sellers (employees) & to treat them with respect would result in even greater effort by the sellers. But to be punished like a grade school child is their way of coping. They are trying to be competitive with Amazon, Etsy & the new sales site from China. Is this the way to make a team effort? It is time to bring their policies into the news spotlight so others are not duped by them. This is my full time business & I was suspended for listing a SEWING PATTERN twice. No fraud, no dishonesty, no ripping someone off – I just listed something twice & DIDN’T EVEN RECEIVE A NOTICE ABOUT IT! Other potential sellers should be forewarned! Thank you! Valerie Strunk
I am more than disappointed to see how EBay support seller that violates EBay polices. The item I bought is a copy of counterfeit copy of a designer dress. At first I didn’t know this was a copy I just went to EBay a company that I used to trust because it used to protect the customer. Found a dress we liked and order the dress. The auction said that they have been in business for over 10 years and they designed their own line. What a surprise when I got the dress, the dress didn’t look at all like the picture. Not only the colors but also the designs, different materials than the picture and auction description were used.
This is the link to the designer website from the dress that I thought it was designed and produce by an Ebay seller
https://www.morilee.com/quinceanera/quinceanera_vizcaya/88047
Getting this bad made copy of a dress, really put a bad note to our plans of taking my daughter 15th birthday pictures. Just for your information a 15th birthday in the Hispanic culture is a very important milestone that girls reach to move from childhood to womanhood. This situation has ruined part of my daughter celebration. Now we are too late to take pictures since the trees are losing leaves and pictures would not look as good. At the time I got the dress I was very disappointed and realized that I was being cheated, this people are not designers but people who counterfeit designers dresses and make it their own. I went online to search for purple dresses and found the designer dress in one of the stock pictures in google, front the designer, the same dress that I had ordered. The auction even use the same model picture. I called today and was told because the item is made by hand is not counterfeit. Below is the full definition of counterfeit.
Counterfeiting- source
https://legal-dictionary.thefreedictionary.com/counterfeiting
The process of fraudulently manufacturing, altering, or distributing a product that is of lesser value than the genuine product.
Counterfeiting is a criminal offense when it involves an intent to defraud in passing off the counterfeit item. The law contains exemptions for collector’s items and items that are so obviously dissimilar from the original that a reasonable person would not consider them real. However, making a poor copy is no defense if the intent to defraud exists.
Counterfeiting most commonly applies to currency and coins. It is illegal to manufacture, possess, or sell equipment or materials for use in producing counterfeit coins and currency. Federal law also prohibits producing counterfeit postmarks, postage stamps, military papers, or government Securities. Counterfeiting also applies to the fraudulent manufacture and sale of other items, such as computer software, CDs, consumer products, airplane parts, and even designer dresses.
definition ofcounterfeit By Merrian Webster dictionary
noun
: something that is made to look like an exact copy of something else in order to trick people
Definitely the definition shows that counterfeit is making a copy which is what this people are doing, using a designer picture and making their own copy of a designer dress. I advise the designer in her Facebook of this situation, since I was told by customer service that I needed to contact the designer regarding this.
I am more than willing to return the dress with a prepaid shipping. My disappointment comes from EBay asking me to pay shipping cost out of my pockets to China that is about $74 dollars half of the cost of the dress. According to Ebay Money back guarantee policy:
“Counterfeit items
If a buyer suspects that an item is counterfeit, and there are strong indicators that the item is counterfeit, we don’t require the buyer to return the item to the seller. The buyer agrees to cooperate with us to ensure the proper disposal of the item. In such instances, we refund the buyer for the full cost of the item and original shipping, and the seller reimburses us for the refund. The buyer may not sell the item on eBay or elsewhere.”
However, I have been asked to pay for the return of a counterfeit item which is a violation of Ebay polices.
I have being a member of Ebay for many years. I have bought and sold items. I have 100 feedback from buyers and sellers. I am an honest and reliable person. I follow protocols and never lied or cheat to any member on Ebay. I am extremely disappointed of how Ebay has let me down on this situation and instead of protecting me as a buyer is defending a seller who sells counterfeit items on Ebay. I will not be doing business with Ebay any more. It is sad to see that a relationship of many years is broken due to bad practices, starting from Ebay customer service. I would return the dress at my own cost, lose money, leave negative feedback for the seller for others to know what to expect. Ebay is also loosing their good reputation when it comes to being a reliable website where to obtain goods, when it comes to me and providing feedback about this company. I am done doing business with this company that states to stand by their customer in paper but definitely they do not stand by their customer when it comes real situations like I just went through.
I been a customer of ebay for a long time and have never done nothing wrong! but EBAY is punishing me for something i didnt even Do. So i Said Fine i want to close my account and all of the account in my house hold if we cant do business. i Hate that it had to come to this but it is what it is! I want to close my account with Ebay But they wont let me, i talk a cusomter rep. and a superviser (Nate) and he said that they cant do that! CAN EBAY DO THIS? I read through there poloice it didnt say anything about keeping my account open even tho I want ot close it! i saw on couple post that it will take 30 day but that not what the supperviser told me. He said (“I cant do it because its not my account its EBAY”) ForReal ! I feel the need to close my account for security purpose but they wont let me PLEASE HELP! PLEAE HELP !
I am new to eBay and I must say it has not been easy. I have listed 30 plus children’s books for sale over the last two weeks. During this time 6 of those books have been canceled three times. The first time I called customer support I was transfered four times and then put on hold for over an hour so I hung up. I relisted the items. They were canceled again so I called back and asked for an explanation. I made the changes requested after several hours on the phone and relisted the books. Again they have been canceled. This time I called customer support and asked to speak to a supervisor. I was told one was not available and then when I wouldn’t accept that answer I was told Albrin would call within 24 hours. He did not call. So I called back the next day and was told that there are no supervisors but that I would receive an email within 24-48 hours. I said that I would prefer to speak to somebody instead. I was placed on hold for over 30 minutes so I hung up. I called back and spoke to Ann and told her I wanted to speak to a supervisor. I finally received a call back from Albrin and he stated that he would need to send an email to Policy Experts in order for them to fix the system otherwise the books will continue to be cancelled. He did look at my listings and noted that I had made the changes requested and that they looked great. He wasn’t sure why they were continuing to be bumped. He said it would take up to 72 hours to fix and then someone will call me to let me know when I can relist the books. I hope this works. Customer Service should have been able to address this the first time instead of reading from a script, getting nowhere, and causing me so much frustration.
If you make a purchase on eBay using their guest checkout you could have more problems that you bargained for. You will not be allowed to contact the seller, support will not talk to you because you don’t have an account and eBay may even withhold your money from the seller causing even more problems. They have more than 30 support sites with email addresses. The email addresses will return a NO-RESPONSE email telling you to call support. If you can support they will tell you to log on! If you go to the support page in the website you will get a page full of other sites to visit. These other sites will tell you to call support or go to the online support page. What this boils down to is that there are a number of departments at eBay that don’t have anything to do. eBay management that I have contacted don’t seem to care, they are making so much money they could care less about one customer with a problem,or dozens, or thousands! In short eBay support that is advertised is a lie and nobody at eBay seems to care.
Here I sit waiting for the cash register to ring on my IPhone as it used to do when someone bid on an item of mine on eBay. I used to hear that sound when I sold an item as well. I miss them sounds.
I miss the days of care and concern for the sellers on eBay.
I miss the days when I would be sitting here packing up 20 more items to mail.
I miss the old eBay where selling was fun and sales were high.
My message to those of you sitting in your leather chairs behind your walnut desks, smoking your Cuban cigars and drinking your fine wine, its time to put up or close down shop for those of us who made you what you think you are today.
Ya see…without the sellers on eBay you have no buyers. Without the sellers your fine wine living days are numbered.
One other thing I must tell you supposed masters of the universe, what are you without all of that money we made for you?
Get real money grubbers.
This can be considered a comment or a complaint if eBay cares which they not.
I am selling stuff on eBay since last 3 years and never had a problem in the past. This all started few months ago when I noticed a lot of people joined ebay to buy stuff. They basically open case after they get the item and change the product and ship it back to you or they intentionally take screws out and show them broken and claim partial refund. I am sick and tired of calling eBay customer support as they are not professional at all. I sell more than 100K worth of electronics on eBay but they dont care about sellers at all. I feel very sad today as I have closed my store with them and have unlisted all my items (about 30 of them) from eBay after being cheated 3 times in last 2 weeks. eBay should consider looking at this issue closely. eBay sales have dropped drastic since last year and I know a bunch of people that have stopped working with eBay because of their unprofessional behavior. Hatred of eBay is increasing every day and confidence of both good buyers and good sellers is shaking due to their stupid policies.
I would suggest eBay to take action right now and bring back the confidence of old sellers and buyers or else it will be too late.
The shear incompetence of eBay employees never cease amaze me! I sell Hookahs, and hookah accessories, have been doing so for over a year. Yesterday, I had 13 items removed, accusing me of selling drug paraphernalia. I called yesterday and pointed out my evidence that proved that my items were indeed Hookah accessories, not drug paraphernalia. The guy I spoke to talked to his supervisor who told him to have me relist them under the category: Collectibles>Tobacciana>Hookahs. I lost half a day relisting the items and making the change of categories that I was told to do.
Today I wake up to discover that the items had been removed again! I called eBay again and I used the link to the DEA that eBay gave me in the removal notice and guess what? My items are 100% allowed, under the DEA guidelines that eBay uses. Over the course of 3 and a half hours I have had to call 6 times because every time they are going to connect me to the Care Team, who I’m told makes these decisions, I get disconnected.
At this point I have absolute no faith or confidence that any of eBay’s employees know what they are doing. Every person I speak to tells me something different. A clear example that one hand has no clue what the other hand is doing.
When I do make my point, they just want to shove me off on the next person who disconnects the call.
Honestly, if 80% of my sales weren’t from eBay, I’d tell them to go to hell.
All I want is for ALL eBay employees to be trained correctly. It’s so frustrating to speak to an employee who is clearly regurgitating a “script” on their computer screens with no clue to the actual rules and policies.
MR. DONAHOE STILL WAITNG ON HOLD SINCE FRIDAY IS THIS CORRECT 8 HOURS EVERY TIME?
we have been an ebay seller for several years and have had a major problem that has stop
our ability to list and sell items for some reason we are unable to comunicate with anybody at Ebay for help I had called several times and stayed on hold for 8 hours at a time
I think that you charge enough to service your sellers.
to whom it may concern
we have been an ebay seller for several years and have had a major problem that has stop
our ability to list and sell items for some reason we are unable to comunicate with anybody at Ebay for help I had called several times and stayed on hold for 8 hours at a time
I think that you charge enough to service your sellers.
we need some communication asap this is 911 problem
I bought a Fit Bit Flex on July 17th. It was a gift to be mailed to my daughter in Chicago. The seller sent it to me instead. I had to then mail it to my daughter who was out of town for two weeks. By the time she attempted to charge this item and begin using it, she found it didnt work at all.. She tried many times but the Fit Bit Flex would not charge. I contacted the seller who was rude and would do nothing since I was past the 30 day period. In this case, there should be an exception. His eBay name is techno_force (26475) and the transaction # is 181467800181. Any help appreciated as the Fit Bit is worthless. Thank you.
I made 3 calls this week after receiving a “customs duties”bill from a transaction in March..
I called FedEx and they said it was”to be billed to the seller”.They waited 6 months to tell me it was unpaid and sent me to collections withing days.Now collections are hassling me and my credit.I was “on the crappy “soft jazz”guitar “hold”long enough to get really furious.I heard that stupid track over 100 times.After finally reaching someone in California,Carl said”Too bad,try outside alternatives”.I sent Email to John Donahoe to give him a chance,but employee after employee at Ebay have lied to me and wasted my time.How do you report something that happened 6 months ago when you were just notified.Ebay has no system for handling this.They want a claim within 30 days.What if you are told of a problem in 180 days?.NONE of their fax numbers works today-I have tried several.They keep changing them so people can’t catch up.Their customer service(total LACK thereof)is inexcusable and disgusting.This is deception at it’s best.
Just read your comments…I am having real problems with ebay…can you give me Mr Donohoe’s email address. thanks
I spent 4 hours on the phone and on-line today trying to rectify my e-bay account which appears to have been “hacked.
I was treated with no respect
No courtesty
No understanding of what my problem was, the people on the phone
knew only what their script told them to say!
and frankly I have had George Benson guitar music up to my ears on the hold
I want to speak to someone with ENGLISH as their first language.
Is that too much to ask?
Maybe the FTC needs to get a copy of this e-mail.
I haven’t even been successful in canceling my account which I’ve had
since 2001!
Are you a Stephen King kind of company?
I don’t expect a reply
That would indicate you care.
LTC (Ret) John C. Cox, MSSG
I have a serious issue with defect rate unjustly left on my account disqualifying me for the 20% discount was getting. Supervisor DON at the Resolution center referred me to the corporate office at the general number. but no appropriate extension to a live supervisor. I need a contact number to a responsible supervisor that can discuss this matter to remove these defects put on my account w/o my knowledge & cause. Or, you may wish to call me at 985 641-**** instead. Thanks
I’ve been trying to get ahold of an eBay representative since last night! I’ve been a seller with you for over 10 years and NEVER had this problem before. I was on hold for an hour last night and gave up, a half hour this morning and gave up and now I’ve been on hold for over an hour!!! What is going on????
I paid for an item that was falsley listed as “NEW”. It wasn’t. The seller agreed to refund me the itme and shipping back and gave me a PO Box address. I shipped it back (62 lbs) … it cost $99.51. I told the seller and the seller said it was too much. How did the seller NOT know how much it was going to cost unless they did not and knew I would be out the money for shipping it back. I got the refunf for the item, but not for shipping. I am out $99.51 dollars for shipping and have nothing to show for it. The seller gets to continue to sell on eBay with their bad practices. Is this Fair eBay? The item was advertised as NEW when it wasn’t … wasn’t even working properly … now I’m scammed out of $99.51 just for shopping on Ebay!!!
eBay says basicaly I’m out the money I spent for shipping the item back … where is the Buyer protection! $99.51 for nothing but shopping on eBay!!
This complaint is against the company eBay in San Jose, CA.
I’ve had an eBay account for several years and recently decided to explore Selling. Not more than one week later, eBay suspended my account (see below). I had a $10K+ seller limit and the individual price of my products ranged between $18-$95. I had about 12-14 listings total.
There was no explanation contained in the email from eBay nor was I allowed to reply back. I contacted customer support via phone and was told the following:
“I was only allowed to list 1-2 products per week”
“I listed items that were too expensive”
“I hadn’t established a seller reputation”
How is a seller supposed to establish a reputation if they aren’t allowed to sell within their seller limits?
No where in my seller limits was the above information listed. It is very confusing and misleading to tell the seller otherwise, AFTER the fact. Especially when eBay has already charged listing fees, final value fees and paypal fees. Both eBay and Paypal have charged fees and then closed my account while in the middle of a sale and communicating with my customers.
This is no way to run a business and I hope attention is brought forth to this matter.
I am trying to get help regarding my selling on half.com and have discovered there is none!!!!!!! I called ebay customer service to see if they could help & their answer was simply – they cannot help with half (even though it is one of their sister companies) in any way other than by me sending an email!! I’ve also tried that – several times & never received a reply (in other words – they seem to have NO interest in helping sellers on their half.com site – even though it would, most likely, help us help them make more money!)
NOT GOOD from a stock holders point of view! NOT GOOD from a sellers point of view!!
AND because of that is, pretty much, like shooting themselves in the foot both earnings wise & bottom line!! ebay – how about getting half to help us sellers on half get the assistance we need to straighten out problems that really do effect our ebay selling accounts, abilities, dashboard, etc. You have neglected to address am important branch of your company and you NEED TO DO THAT ASAP!!!
THIS PROBLEM WILL NOW BE SPREAD ALL OVER THE INTERNET VIA VARIOUS SOCIAL MEDIA IN ORDER TO GET SOME ATTENTION & ACTION FROM YOU, since there seems to be no other way to do so!!!!!!!!
This is the second time that I’m getting sales emails from ebay, that ebay cust service says is not from ebay but has ebay all over it, for a prohibited item. How does this happen?!?!?!? How does ebay allow this to happen?!?!?! I wish I was able to talk to a live person who actually could do something about this, but keep getting stuck in India with people who don’t care and don’t know what they’re doing. I would love for someone sty corp ebay to call or email me but I know that’ll never happen.
I sold a guy a used laptop that had Windows 8.1 on it and several utility programs to make 8.1 easier to use. The buyer wanted me to put Outlook Express on it and I explained that was done away with when Windows Vista came out. I helped him with other questions he had, and then right out of the blue he files an “Item not as described” case against me. I found out in a hurry there is ZERO, NADA, ZILCH protection for the seller! I have been with eBay 15 years with 450 100% positive feedback ratings. I have not cheated nor deceived one single person. Every program on the laptop worked perfectly! I doubt whether eBay even bothered to read a single word I read. Besides, Everything is computerized and automatic. There is supposed to be a link/button you can use to protest a decision, but try and find it. I did send 2 comments under 2 different titles to try to get a response, but nothing mattered. The buyer had the laptop over 3 weeks and yet was allowed to file a case against me. The whole thing was bogus. eBay is perpetrating and facilitating fraud and theft with this ‘money back guarantee’ they have now. eBay very nicely took money from my account and not only made me refund all the costs, but also made me pay for the buyer’s cost of shipping the laptop back to me.
When I got the laptop back, I took pics of the box just as I opened it, what was inside, and the way it ran. The timing on the photos can prove what I’m saying, and the photos I posted show what was on it. When I started it, it would not even boot up. It got to the mouse pointer and then stalled until it went dark. I fiddled with it for quite a while, pressing the F8 key until I finally got it into a different mode- it didn’t go into Safe mode as I expected, but immediately began to configure updates. Then it got to the desktop. When it did, I was stunned! Everything I had put on the laptop was completely destroyed. Everything! Every program was gone! Not only that, but the buyer had someone set it back up for Windows 8!!! He had downloaded 2 sets of files 3 times, showing that he didn’t even know where the files went. He also had tried to download Outlook Express, even though I told him it would not work. He had tried to download Internet Explorer 6 too, which has to run in order to have Outlook Express. You can imagine what he ran into- JUNK FILES! There were 3, THREE high risk malware programs on the laptop, junk toolbars and other stuff I had never installed. Of course when you go back to Windows 8 from 8.1, you lose the stuff you did have.
Now comes the best part; I had sold a beautiful, heavy duty genuine leather case with the laptop. THE BUYER KEPT THE CASE!!! And instead sent me some old cloth thing! Now neat is that!!!
The only thing eBay goes by in this money back guarantee situation is mail tracking. When the delivery sends the tracking info, your money is GONE! The buyer could have sent me a box of rocks and it would have made no difference! He could have shot the laptop full of holes and it would not matter one iota! The only thing that mattered was that I had a package delivered to me from the buyer and the tracking said I received ti.
I am with other sellers on eBay that say “This is it! This is enough!” I had 2 other items on eBay and cancelled them immediately. i am like many others on eBay that try to make some kind of income selling. I have very limited S.S. and no other income. Now the eBay income is over with. I too am going to stick with Amazon, Craig’s List, and whatever else i can find. I am all done with this racketeering that is going on, people destroying things they buy and then holding the seller responsible when the seller has nothing to do with what the buyer has done. It’s the same as if I buy a lawnmower from you, three weeks later I hit a tree stump and bend the crankshaft. Then I come back to you and demand a refund.
All I can say is EBAY SELLERS BEWARE! The carpet is being pulled out from under us. There is no safety for the seller on eBay any more! NONE!
i also got suspended indefinately for doing nothing
infaxt i went out of my way to treat my buyers good
but because of three bad buyers who left me bad ratings i got shut down,
its disgusting an unfair, i worked hard to sell an get good responses,
ebay needs to ununderstand that we shouldnt be shut down for this ,wouldnt it be better to,
rehabilitate us as such,perhaps give us training or advise us how to avoid it again and give us another chance,
i also am struggling and rely on ebay for income,
im now sending a letter to head office to ask to be reinstated as its very unfair,
they wonder why people open accounts in family an friends names with permission i might add its because we obviously are hurting an feel wrongly penalised,
please ebay stop suspending people an help sellers to be better as your losing some very good people whilst you continue to keep bad buyers that some do thid on purpose im sure,
one of my complaints was an outright lie,very unfair,an im now suspended because of that last rating,
My account was suspended indefinitely. All because more than one person has a account in my home. I had perfect feedback and all happy customers. Followed all the rules shipped my customers priority shipping. They will miss me. I recently got laid off and I have been selling my things to have money to support my son. Now I have no money and no other means to take care of my child. I would see if I did something wrong. But I DID NOT! I will not recommend ebay and I will make sure everyone knows my expirence with ebay. You treat your Sellers poorly. I’ve talked to several people and no one seems to care that I am struggling with the cost of living I have no money and selling a couple of items here and there it’s the only extra cash I have for my family. Ebay does not care about it’s seller! I am very unhappy with ebay and more unhappy at the fact that now I have no means to take care of my family !
i hear u i juz left a comment i was wrongly suypended to,
Hi there,
I am facing the same issue here. Ebay somehow like to suspense their customers’ accounts without any reasons or explain to them what is wrong. I am very disappointed of the way they deal with suspicious customers!
ebay did that the same to me even tho i didn’t do anything wrong plus they won’t let me close my account! i want to see if i can do anything to close my account.
Ebay customer support is unqualified to do their job. Nobody knows what they are doing.
I have read through some of the comments and complaints and I agree with them. You have raised rates and Ebay doesn’t even care about the seller. When a customer complains they just take the buyers side. I sell items online to pay my bills and and knowing that Ebay can refund a buyer at a whim is unsettling to me. Ebay needs to realize it isn’t always about the buyer if we as a seller is listing everything thoroughly then you need to top and think about us. Also your customer service reps need to be trained correctly on the Global Shipping program and not tell the seller if we don’t ship it right then it will be disposed of and the seller has to refund all monies and will be out the product.
INITIAL TRANSACTION FOR STORM MARVEL PEARL BOWLING BALL
8/7/2014 9:58 AM: Initial order. Item # 291075352721 Unit Price $140.95 less ebay gift certificate ($25.00), payment $115.95.
8/7/2014 9:59 AM: Paid with PayPal $115.95, Transaction Id: 1050493167019.
8/8/2014 2:02 PM: Communication with seller indicated seller unable to meet requested bowling ball specifications.
8/9/2014 12:02 AM: From Service@paypal.com “Hello Richard Lervold,
Bowlers Junction (customerservice@bowlersdeals.com) has issued a full refund for your payment. Temporary Hold Information: A temporary hold has been placed on funds that were returned to your account because you used Instant Transfer to fund the original payment. The funds from this payment cannot be released until they have arrived from your bank account, which usually takes 3-4 business days. Date payment sent: Aug 7, 2014
Amount: $140.95 USD ”
8/11/2014 1:01 PM: From PayPal: “Your $140.95 USD ($115.95 USD if we deduct the $25.00 USD eBay Gift Certificate) refund is pending or on hold because we have not received the money from your bank. It is expected to clear and post to your balance on or before August 14, 2014. It may show that the funds have already left your bank, but the transfer has to go through the clearing process before funds are received and get posted to your balance. It works like your physical check. Sincerely, Joe, PayPal Product and Site Support specialist
PayPal, an eBay Company”
8/11/2014 7:11 PM: My response: “I can’t understand your response.
Why is the money coming from MY bank?
It should be coming from the refunder.
As for the phone number. Didn’t I say in my message not to call?”
8/11/2014 7:38 PM: From PayPal: “Dear Richard Lervold, I understand that you are looking for the refund that was processed by Bowlers Junction in the amount of $140.95 USD. I’ll be more than glad to assist you.
Based on your account, the original transaction was funded by the $25.00 USD Gift Certificate you had plus $115.95 USD from your WELLS FARGO Checking account.
It shows that the refund for $115.95 USD will be posted on your PayPal balance as early as August 12, 2014 but not later than August 14, 2014. Once it is already posted on your PayPal balance, you may use it for future purchases or withdraw it to your bank account.
The reason why the refund was pending is because the payment was funded by an Instant Transfer from your bank account. Basically, the payment was already sent to the seller as it was paid in advance by PayPal on your behalf. We will receive the funds from the bank within 3 to 5 business days. If the seller refunded the payment within the transfer period, we have to wait to recover the funds we initially paid for before we give it back to you.
I give you my assurance that the refund was initiated. With PayPal, your money is safe and you have purchase protection. Sincerely, Junel, PayPal Customer Solutions
PayPal, an eBay Company ”
8/12/2014 2:08 PM: My response: “JUST CHECKED MY PAYPAL ACCOUNT AND THE REFUND IS $25.00 SHORT.
WHERE IS THE $25.00!
AS FOR YOUR STATEMENT “Richard, I am glad that I was able to provide you information to resolve your concern.”
NOTHING HAS BEEN RESOLVED UNTIL I RECEIVED A FULL REFUND, NOT A PARTIAL REFUND.
I HAVE NOT RECEIVED ANY EXPLAINATION AS TO WHY I AM “NOT” RECEIVING THE TOTAL REFUND.
JUST A BUNCH OF BANKING MUMBO JUMBO.
PLEASE CORRECT “NOW”
8/12/2014 2:15 PM: From PayPal: “Kindly be advised that the $25.00 USD refund that you are looking for was credited back to the original eBay Gift Certificate that was used for the transaction the same day the refund was initiated (August 9th). This means that you can use again the said eBay gift Certificate for your next eBay transaction. Kelvin, PayPal Customer Solutions PayPal, an eBay Company ”
8/12/2014 7:12 PM: My response: “Resolved? Bah humbug!?
8/13/2014 10:27 AM: Contact ebay. After a couple minute run around on the ebay phone system, finally made contact with a customer service representative (Ivor ?). Explained my situation with the ebay gift certificate and the refund. I was told that my gift certificate refund money was only good for 10 day and then it would be gone. That did not sit good with me. I told the representative that I don’t use ebay a lot and sometimes it is months between purchased. The representative said he would transfer me to the Buyer help department.
8/13/2014 10:41 AM: I was transferred to Buyers help(?) department and talked to Cynthia regarding my situation. I explained the hole situation again and discussed the several emails that I had received from PayPal regarding the refund and missing $25.00 refund. The conversation lasted until 10:57 AM when Cynthia said she would check on my situation and call me back. She also sent me an email where I could forward all my PayPal emails back to her or eBay. (See NOTE below)
8/13/2014 11:04 AM: Received a call back from ebay regarding my gift certificate. (Jam ?) The impression I received was that PayPal should have refunded the entire $140.95 back to me. Call lasted until 11:26 AM.
8/13/2014 12:53PM: Received a call from ebay, Cynthia (?), with continuing discussion on my PayPal refund and the situation with the ebay gift certificate. I was transferred to PayPal to see about my refund (Daren ?). After a couple minutes, Daren said the people upstairs said the refund I received and posted, $115.95, and the $25.00 was sent to ebay for my gift certificate. I RE-EXPLAINED the discussion that I had with ebay and the impression that I had was that I should have received the hole $140.95 refund from PayPal. I requested PayPal (Daren) contact ebay, Cynthia, and get this straight.
NOTE: Per request from Cynthia, I forwarded 10 copies of emails that I had received from PayPal on this situation. These emails were sent to ‘customerhelp@ebay.com’ on 8/13/2014 between 11:13 AM and 12:25 PM.
8/13/2014 1:05 PM: Sent the following email to ‘customerhelp@ebay.com’ Just talked with eBay representative, Cynthia I think, and was transferred to PayPal, Daren I think, and got the same run around.
I requested Daren contact you, eBay, and get this straight and then call me back.
All this started today 10:31AM (PDT) and as of this time, no resolution.
Please help.
8/14/2014 9:59 AM: Sent to following email to’customerhelp@ebay.com’: “I provided all the email contact between me and PayPal yesterday per request from Cynthia.
I have not received any resolution on this.
I was called back yesterday and was put in contact with representative at PayPal and he said the money from the refund that represented the eBay gift certificate went back to eBay.
When I was talking to Cynthia yesterday, I was under the impression that, if a total refund was sent to PayPal, then PayPal was to refund the total amount to the buyer, me.
This should have been a simple resolution to this problem.
But, it appears that PayPal has one set of rules for refunds and the parent company, eBay has a different set of rules.
I would like to get this resolved so I can get on with my occasional eBay shopping.”
As of 8/15/2014 2:20 AM no email response or phone response from ebay or PayPal.
8/15/2014 9:53 AM: Sent the above to eBay ‘customerhelp@ebay.com’.
8/18/2014 9:44 AM: Sent the above to eBay ‘customerhelp@ebay.com’.
Help I have been trying for over 3 months to get Ebay to fix a problem in their system they are giving a 88% discount on my shipping at checkout and some of my items only show up for sale in other countries. I only sell in the united states and canada and I have my account set up for No shipping discount and No combined shipping. This Is killing me on sales I have been just eating the loss on shipping on small items but recently I have had to issue large refunds due to Shipping cost were as much as the sale I can not stay in business like this. It took several calls to ebay before I finaly got a lady that made the mistake and told me the problem was in ebays system and she verified that they were giving the 88% discount but as usual I was told she would have a resolution within 24 hours and call me back that has been over a week ago and have made several calls to them since. Still not fixed. I was also told by 2 diffrent ebay employees to add weight to my shipping calculator to cover the diffrence I told them I would not do that because I am not going to screw my coustomers for a problem that ebay needs to be responsable for and fix
E-Bay seller support is now a joke. They will do nothing to protect the sellers who built their business, and will let buyers get away with out right theft. 10 years of selling and thousands or positive reviews zero negative reviews mean nothing to seller support, The leadership team for seller support is down right rude, and oblivious to any factual information presented to them. Clearly they could care less about sellers. Disgusted, 10 years of good faith down the drain in 1 day. Time to move products to Amazon.
F**k you, ***hole! You piece of sh*t. You f**king sellers got away with bloody murder too many times for so many years, it’s unreal. Many of you shysters sold ***nondurable*** SH*T and JUNK to customers who have NO CLUES OR FIRST HAND viewing or testing of what they’re looking at! Yeah, that’s so fair, isn’t it? There’s no honor system of ebay. Many of you sellers on ebay have been doing all sorts of shady *ss dealings and shafting your own d**ned customers who trusted you and your claims.. I commend ebay for protecting buyers and keeping dishonest SXXXX like you on the even. For some items, ****EXTENDED PROTECTIONS**** are NEEDED and REQUIRED! But see, ebay doesn’t do that! For example, with computer hard drives, they’re suppose to last 5 to 7 years; not just a mere 6 months or 1 year or even 2 or 3 years! If your hard drive starts doing the “click of death” sound under 5 years, you’ve been had! And no one should be f**king required to purchase extended protection or warranties for certain tech items like hard drives. So if you buy a hard drive on ebay and it doesn’t last even 1 d**ned year, ****the BUYER TAKES THE LOSS!!!!****. Ebay does NOTHING for the buyer in this instance. The buyer is XXXXX up a creek without a paddle and out of their hard earned money. So by that principle alone, ebay is actually not doing enough for the buyer!! In fact, literally just 25 minutes ago, I had to call and report a case of ***SHILL BIDDING*** on a macbook air auction!! No sh*t! Yeah, you sellers are innocent little angels, aren’t you? F**k yourself, Denis.
Dennis,
You took the words out of my mouth. It’s all about the buyer on eBay. Zero protection for the Sellers. I like am looking for other avenues to sell product: Craigslist, Amazon, whatever. I have been selling for almost 20 years now and have had more problem the past 60 days than I have had in two decades. Very unfriendly seller environment. I highly recommend to all sellers to pursue other options for selling your items.
Chuck Halstead
20 Year Seller
EscamBay is the biggest joke on the internet.
mothing but 45% of BUYERS are lieing cheating theiving SOB’
who the hell monitors EscamBay
So….I have been trying to access my account for 3 hours. Not able to. Called your toll free number. Your rep named Rodz had me try 2 other browsers….don’t you think I did that already?…and then continued to tell me there is nothing wrong with ebay. REALLY? Perhaps you should either inform your reps or maybe you did and are having them lie to your sellers and buyers. The majority of your users WORLD WIDE cannot access ebay. See the following:https://downdetector.com/status/ebay and https://www.isitdownrightnow.com/ebay.com.html. Rdz also refused to allow me to speak with a supervisor telling me I would get a call back within 48 hours. REALLY? Right about the time my unsold and unbiddable items will be ending. I had stopped using ebay because I had a seller harassing me and you did nothing to stop it…In fact they are still in business with 100’s of complaints monthly about selling fake sterling silver and harassing other buyers. Guess this is how you like to do business…Keep your clients like mushrooms…in the dark and fed a lot of manure. Have you been hacked again? Is my Paypal and Ebay account compromised> Answers please. You have a FB page to get the info out…so get the info out to us…soon!
I HAVE A BUYER OF A $21 ITEM CONTACT ME TO TELL ME THE LENGTH IS NOT AS DESCRIBED. I ADVISE BUYER IF HE IS NOT HAPPY TO PLEASE RETURN. BUYER RESPONDS VERY ANGRY, SAYS HE DOES NOT WANT TO RETURN, AND SUGGESTS THAT I GIVE HIM A 40% REFUND. THIS BUYER WAS ATTEMPTING FINANCIAL EXTORTION. I DECLINED TO SUBMIT TO HIS EXTORTION ATTEMPT AND REPORTED TO EBAY. THIS IS HOW EBAY PROTECTS THIS SELLER. THEY ALLOW THIS BUYER TO LEAVE ME NEGATIVE FEEDBACK, AND EBAY REFUSES TO ALLOW ME TO PLACE A FOLLOW UP COMMENT. I THEN SPEND OVER 7 HOURS ON THE PHONE, MOST OF THEM ON HOLD, WITH THE IDIOTS AT EBAY AND THEIR SUPERVISORS THAT STATE, THEY DO NOT HAVE ANY POLICY IN PLACE TO ADDRESS FINANCIAL EXTORTION ATTEMPTS BY BUYERS! ONE SUPERVISOR EVEN SAID I WAS SCREWED!!! ANOTHER SUPERVISOR ALSO STATED THAT MY NOT SUBMITTING TO THIS EXTORTION AND REPORTING TO EBAY IS EXACTLY HOW I SHOULD HAVE PROCEEDED. AND IF I DID PROCEED EXACTLY HOW EBAY SAID, WHY DOES EBAY MAKE ME SUFFER THE CONSEQUENCES OF RECEIVING NEGATIVE FEEDBACK BECAUSE I DID NOT SUBMIT TO EXTORTION! I SOLD OVER $8000 ON EBAY IN THE LAST TWO MONTHS, AND EBAY THINKS IT LOGICAL THAT I DECIDED TO SCREW THIS IDIOT OVER A $20 SALE! IT IS CLEAR THAT EBAY CARES NOT ONE BIT FOR ITS SELLERS OR FOR THAT MATTER, ANYONE. ALL EBAY REPS AND SUPERVISORS ARE RUDE, STUPID AND UNREASONABLE. THEY DO NOT CARE TO ASSIST. AND ONLY WANT TO TELL ME I HAVE BEEN XXXXXED BY AN EXTORTIONIST BUYER AND XXXXXED BY ALL OF THE RUDES REPS AND SUPERVISORS AT EBAY THAT HAVE THEIR HEADS SO FAR UP THEIR ASSES, THEY CAN PICK THEIR OWN NOSE. IT IS JUST NOT RIGHT FOR EBAY TO EMPOWER EXTORTIONIST BUYERS AND ALLOW THEM TO LIE AND DAMAGE THE REPUTATION OF A 15 YEAR SELLER THAT HAS ALWAYS DONE THE RIGHT THING. BUT EBAY MADE IT VERY, VERY CLEAR THEY DO NOT CARE ONE BIT!!!
I am a top rated seller, and a retired communications specialist with from a global freight brokerage firm. When dealing with the “unpleasables,” they need to feel they are in control at all times. Our job, make them feel like they are in control, and resolve the issue within the best interested of our eBay business.
That being said, I give multiple choice to a customer when they are unhappy for some reason, taking in consideration A) Did I list the information correctly when I listed the item? B) Did I use pictures of my item or stock pictures?
If I did not get a yes on both those questions? I would offer to send a return shipping label or offer to give the a credit equal to what it would cost me for a shipping label.
If I did everything right in my listing, I would give them the choice to return the item at their expense, or offer a small discount on the item like 10 or 15 percent.
Sample reply: I’m sorry (user name) that the (item) I sent you was not to your satisfaction. Let me assist you in resolving this problem. I would like to offer you a 10% discount on the (item) or you may return it to me at : for a full refund. Please let me know your choice or if I can lend you further assistance in resolve this issue for you, Best Regards, (your name or ID)
Been on Ebay many years ( close to 3000 positive Feedback) opened a new account and started selling souvenirs , My account was closed because a few items they said were not official ( even i did put replica in description) it was Soccer Trophy Keychain. i tried to call but like everyone else was transfered to 3rd world country and no one can help over there, manager will call you and no one calls. But if i go on ebay now and type :Soccer trophy keychain you will find at least over 90 auctions but most of them from China, Hong kong. One person sold over 400 items , Ebay told me i am not alllowed to sell it but meantime they making money of the same item . Does anyone knows , do we in USA , Canada have different law than people in China ???? I even sent e-mail to their Safety department VERO (they told me too) before my account was closed and asked them if my other items were ok (sent them 3 email and pictures )nothing , after two weeks my account was closed completely.
Need help called and Brittany who is the head leader of the customer support said that she can’t help anymore and there was no one above her that I could talk to my account was established on my boyfriend’s computer and just because our ip a dress is the same my account got shut down when his did and his was shut down for bad feed backs on shipping tried to explain to her that we can’t control shipping that’s why we get insurance but when people leave me a bad feed back because of it it shouldn’t go against me but what can I do to get this reversed I need help only source of income so no income coming in now
Somebody please help….. I have explained my situation several times… via email and via phone (several times) with people who speak lousy English, they speak to fast, they do not understand me, I do not understand them, they promise follow up and or a call from the appropriate person to solve my situation…. none of it happens. All of this started with “Global Shipping.” what child set this up for you? I NEED ASSISTANCE. Cannot someone please help me?
Dan Weikel
231 288 XXXXx
XXXXx@comcast.net
I win !!! I win !!! What’s my PRIZE ?????
Called Ebay today 7.58am …… TEN yes TEN Transfers !!!!! on HOLD more than actually talking to someone …. Finally, after transfer 10, spoke to the Dept, that I was FIRST put through to at 7.58am (who had said I came through there as a GLITCH) and actually got SOME information and ….DRUM ROLL !!!! …. Call ended 11.20am !!!!!
THREE HOURS and 22 minutes LATER. And that’s NOT including the over TWO hours and FIVE transfers I did on Monday, when i was ASSURED someone would call me back in 24 hours…Never Happened 🙁
Asked for a Supervisor on at least 8 of the transfers out of a total 15, got ONE, who guess what …TRANSFERRED ME !!!
PLEASE send my prize VIA PAYPAL !! and I am now contacting the Guiness Book of Records so this can be made official …. Sorry, but if I don’t try to laugh about it, I’d be SCREAMING !!!!!
The printing shipping label feature is broken and Ebay could care less – yesterday I tried to print a label three times and it came out blank – contacted Ebay and was told there is no problem on their side – yet I googled to see if anyone else is having the same problem and lo and behold there were a couple hundred comments, no solution criticizing ebay for not taking ownership of the problem – so you end taking the item to the Post Office and paying more for postage and tracking # – WAKE UP EBAY AND TAKE RESPONSIBILITY FOR YOUR PROBLEMS AND GET THEM FIXED INSTEAD OF DENYING THE PROBLEM – i’M SICK AND TIRED O YOU PAT ANSWERS – GET QUALIFIED PEOPLE & WORK DILIGENTLY TO FIX PROBLEMS – THIS IS NOT A NEW PROBLEM, FROM THE COMMENTS IT APPEARS THIS HAS BEEN AN ONGOING PROBLEMS FOR SOME TIME AND ALL YOU GET FROM EBAY IS A LESS THAN CURTIOUS RESPONSE.
When printing labels, if you use your print function under [FILE], it will not work on a PDF print out, it will always come up blank. When printing and having a problem, print the label out using the picture of the printer on the PDF page itself, under properties, ask the printer to show you a preview first. then tell it to print. It will then show you a preview, and should print correctly.
Good Luck!
Lisa Anne Grace
Try contacting ebay’s customer service in the Philippines you will waste your time..7 calls in 7 days and nothing…Why do you think they have no customer service in the US ?? GREED
What ebay not making enough money ? Paying your customer service people a BUCK an hour you get what you pay for…NOTHING…They can call themselves Billy Bob and Betty Sue but with that accent they fool no one…….What do you expect calling a 3rd world country ??.EBAY SUCKS, THE FEE’S SUCK AND CUSTOMER SERVICE SUCKS
I, too, have been subject to a nightmare of an experience with eBay and their favortism to the fraudulant buyers of the world. I sold a very expensive sterling silver flatware service with multiple serving pieces. The buyer claimed that they were shorted pieces, but refused to supply an inventory list to confirm exactly what was missing. Once the buyer launched a case, ebay sided with them and refunded their money, and had the buyer ship the service back to me. Upon arrival, the soup spoons were missing from the silver chest, and even though I had posted photos of the service, and individual place settings that clearly showed these soup spoons, the resolution center refused to do anything about it. The proceeded to keep my listing fees, paypal fees, and did absolutely nothing for me, the seller. This is the short story, of course, there are a bizillion emails and phone calls trying to plead for help. What I did do, however, is cancel my credit card and change my bank account so they could not take anything else from me. Now, they are threatening me with collections. I agree, they are due the reimbursement, but I should be refunded my listing fees, paypal fees, and the value of the soup spoons! I’m not sure where this is going to end up, but I’m pissed! They keep saying that my account is frozen, and that I won’t be allowed to do business on their site again, blah, blah, blah! Well, let me be the first to tell you that this ole boy will NEVER list another item with eBay under any cirXXXXstances, nor will I ever purchase through their site again! My question to the rest of you who have filed a complaint is “why don’t we contact the media?” There is a very ugly story here, and we all know that’s what they like best! If eBay prefers to ignore us, I’m sure the media will not. Perhaps a good investigation into their operation would save others from experiencing the frustration and theft we’ve all experienced here. I”m not a confrontational person, but I DO ALWAYS play fair! I have NEVER taken anything that wasn’t rightfully mine, and I DO NOT appreciate it when others are allowed to take what isn’t theirs. It disappoints me greatly to know that as a seller, I have no value to eBay, and on consideration for justice in a disputed case. I’m just starting in the estate sale world, but my business can, and will be successful WITHOUT an eBay presence! I hope to hear back from anyone at eBay who gives a hoot.
I’m going tomorrow morning 8/7/2014 to their Corporate headquarters in San Jose and find out about the fraud. This is how this works. To cirXXXXvent from not selling to anyone outside the United States they buyer is using third party freight forwarding company. After that company receives the package they forward it to the person who lives in the other country and then the nightmare starts. The buyer does a charge back for what ever reason and the bank card always refunds the amount of the purchase. Regardless of the purchase price, in order to recoup your money or Item sold you will have to go to that country to recover the item. Ebay and Paypal will not help recover your money and by not stopping this from happening they are saying it is ok to do. I had a buyer in the USA do this and for three years fought in Superior court to recover the costs. What a nightmare. Now they are allowing the buyer to use a third party shipping forward service to cirXXXXvent not shipping to another country. The buyers address and phone number is that of the forwarding company. even in the USA, if the buyer does a charge back you are out the money unless you can afford to go to court and recoup the time and money. Ebay will not do anything to the buyer even though the buyer has the item and your money, they will not stop the buyer from using Ebay. I recovered my money and interest and fees but the everyday person that uses Ebay will never do what I did. This is unfair business practices. eBay Corporate Headquarters 2145 Hamilton Avenue San Jose, California 95125, tomorrow first thing.
I hope this helps some not to get trapped in this cirXXXXvention of not shipping to another country.
Regards
Dan
I agree he is what happened to me
EBay did not follow its own policy to protect me as a long term seller with a customer abusing their return policy.
On June 29, 2014 I sold a 133 LEGO minifigure collection. My items description clearly stated most NOT all were new and many retired. I provided 6-8 clear photos of all the items listed with zoom ability so that the customer had all the info needed to make a proper sale. I usually never put ANY returns, but for such a large expensive retired collection I did so to prevent buyers who were not serious about the purchase or paying. I shipped the item FREE expedited insured priority mail. The customer received the item On July 5th. There was no word from this customer until July 20th when he complained to eBay that the items were NOT as described. Puzzled I asked him to clarify this. He than went on to says some bizarre excuse that 13 of them were key chains?
I requested that he submit to me and eBay 13 pictures of key chains he received? He did NOT do so. When I requested this info again and again he finally sent ONE picture of ONE LEGO figures head stub. He would NOT provide any proof of the key chains he claimed he received. Since I have been a seller on EBay for over 10 years with a feedback of close to 7000 100C% + feedback and NEVER experienced this situation I became very concerned a fraud was about to happen. I felt him out and offered him 13 NEW figures if he would ship back the so called key chains (I would pay to ship), He had no response. When I offered a partial refund for the 13 he claimed were key chains (again to feel him out because at this point I knew something was very wrong), He than said ” I just do not want them, I want a refund, I do not trust them”? Again this was quite a strange remark to make? I felt I had all the info on my side to win. My description was correct, I had above adequate pictures of the items, I paid for insured shipping and my track record and feedback on eBay was strong and in fantastic standing. To my SHOCK eBay just went ahead and awarded him the case and put a hold on MY account for 526.00! NO one at EBay would listen to me NOR attempt to help me, all I got was policy that he could basically do whatever he wanted despite me following all eBay’s policies for selling. This Monday I got the figures back, 11 of them were missing!! AND again there were NO key chains or tampered LEGO figures at all since I NEVER sold such items! When I called eBay appeals I was shocked again when they dismissed the fact he TOOK 11 of my figures (worth over 250.00) and was told we only follow the tracking number not what is inside the package. I could NOT believe this at all, I asked you mean anyone could buy something from someone, claim its not as described, demand a refund, than ship a part of it or even an empty box back and you would still expect the seller to pay them?
Someone down the line here dropped the ball. They either closed this case too fast or just wanted to move on not caring about the impact it had on my store. Since this has happened not only have I lost income, but I cannot buy or sell on eBay because their is a 526.00 LIEN on my account!
How can eBay HELP someone commit fraud and HIDE behind policies meant to protect honest customers from bad business sellers? No one looked at my record, NO one saw the pictures, NO one saw he had NO info to prove his case they just slapped me. I will NOT let this drop, I worked for over 10 years on my business to feed my family and my small charity I have for homeless pets. 526.00 is a fortune to me. I did NOTHING wrong. My listing WAS described correctly and than as an added slap HE KEEPS my expensive figures!! I have proof which I can email showing that I did everything according to Ebays policies.
Account ID: Item: 251573374464 old_time_action_figures_l
Now my 10 years of work are trashed and I have no recourse. we all should find a TV investigator to get with it and bring to light the garbage sellers go through on this site it is just awful!
© 2014 AOL Inc. All Rights Reserved
My story is much the same as other sellers. I have been selling on eBay for about 10 years. I am not a volume seller, only selling an average of 10 items a year. I have gone round and round with Customer Service about a negative review from a buyer just because I informed her after three days of no contact and not receiving the payment, I would need to cancel the transaction if I did not receive payment. The interesting situation here is, she made an offer at a lower price on a vintage watch I had for sale. I accepted the offer within a hour of her making it, and never heard back after sending 3 emails, one a day and the final demand email. Then I receive a real nasty email about how she works and she just does not have time to go on the internet every day. I had no right to demand payment from her and so on. She did pay that day and I shipped the watch immediately. Then a few days later, she writes “BUYER BEWARE” and gives me a negative mark. I write back to her asking her why she would give me a Buyer Beware and I get an email back much like the first. So she is upset I demanded payment or I would cancel that she writes Buyer Beware. I made several attempts to communicate with her, but she was very spiteful in her answers. So I filed a claim for eBay to review all her emails and mine and determine whether her review of me was nothing more that spite. I talked to many before I spoke with Charles in the feedback department. He read all the emails back and forth and said he saw no reason for the buyer to say what she said. He said it would be reversed within 24 hours. That was on Jun 22, 2014. On July 6, 2014, I call back to see why the negative comment was not reversed. Spoke with a Hannah. After telling her the whole story, she said I know Charles, he is not in, but I will leave him a message. I never heard back from him nor was the negative comment ever removed. YES, I AGREE WITH SO MANY, EBAY HAS REALLY LOST SIGHT OF WHO THEIR CUSTOMERS ARE!!!!
Concern I have with E-Bay is their lack of Seller Protection from buyer’s committing fraud. With E-Bay the seller is always in the wrong, buyers are always in the right. E-Bay is so internally focused they do not know who is their (E-Bay) customer. Is it the seller or the buyer? In my opinion the seller is the E-Bay customer. Without a seller there is no E-Bay, unless E-Bay gets into direct sales as an internet seller carrying thousands of products. An issue in point with one of my sales: buyer purchased a rc truck; claimed defective; failed E-Bay dispute as “not as described”; we authorized the return to manufacturer; seller shipped back a 17 pound ROCK; E-Bay refunds purchase; we filed an appeal providing evidence of fraud; E-Bay denies the appeal; customer gives us a negative feedback; E-Bay customer support and appeal department would not remove the negative nor hear our appeal stating that is the cost of doing business. We are out $300 + a negative. We have filed an internet crime report through IC3 against the buyer. We have been selling on E-Bay since 2005 and currently grossing over $250,000 in sales. I have noticed over the years a declining loyalty E-Bay has with their sellers. I wonder what E-Bay’s “churn” rate is in losing sellers and adding new sellers, not the one time auction seller, but the buy-it-now sellers with thousands of dollar in sales. Hopefully, one day E-Bay’s management team will wake up to the damage they are doing to their reputation. As I understand the Wall Street Journal it is PayPal for growth and profitability, not the on-line marketplace that is driving their business.
OK
Every comment is negative here!!!!! Wake up Ebay Corporate Offices wherever you are. I think the best solution would be for someone to open a competing business that provides real service with real people who know what they are doing and who can get results. They are passifiers. They will tell you something and never follow through. I am ready to bet that the competing business can and will have the opportunity to take at least 50% of Ebays business. The officers are executives are gready bastards!! All they care about is money and not their customers. Who knows of a competing company that we can all start doing business with? Anyone out there? PS I was on the phone for over an hour yesterday, was promised that someone would call me back yesterday and that my add that was removed will be reposted, What do you think happened. Correct….. absolutely nothing!!! Empty promises again!!!! The fact that they record a conversation is meaningless as they do absolutely nothing!!!! SImply charge charge charge
Sincerely,
Pissed OFF Customer of 12 years!!!!
I have been charged by this company illegally and unethically! I have been promised that these charges would be removed MORE THAN ONCE! I removed ALL OF MY ITEMS FOR SALE! And yet, the fees are still there AND I SOLD SOMETHING THAT WAS REMOVED! I keep calling back and I get HORRIBLE customer service!!!!!!!
I am very disgusted at the service I have received from Ebay customer support. Let me start by saying I am the victim here. Not the supposed buyers with minimal complaint feedback. Your customers are literally seeking me out to continue to purchase from me using Facebook. For starters, the only feedback that is negative totals to 3 out of 37. That is 34 positive out of 37 total feedback. Next I would like to note that the buyers who complained have an extremely low number of feedback compared to mine, a in less than 15. I would also like to note that I have been selling on Ebay for years. I have only 1 account that I use. There is one other account that I have chose not to use due to the low number of feedback and seller restrictions. I am very angry for several reasons. I have been treated like a thief by your customer representatives who have refused to transfer me to any management. I have not committed any fraud or negligent transactions. There is 1 incident where 2 consumers purchased items similar in price in the same time frame. My 5 year old ran past me while I was attempting to refund the buyer who actually deserved a refund for their delayed shipping. On the other hand the second buyer did not need a refund as they did receive their item as tracking does show uploaded. I accidentally refunded the wrong buyer. Which resulted in a very unhappy buyer because their funds were issued to the wrong buyer. Several attempts were made to retrieve the money from the buyer who should not have received a refund. This buyer not only received a refund, but their item as well which again tracking confirms. They never returned the money that was accidentally sent to them. I personally do not have extra money laying away to fix situations with predatory buyers. Thus, an unhappy customer who left negative feedback. They did receive a refund from Pay Pal who took my account in the negative. Another buyer who purchased a ps3 from us received a refund, but sent me back a completely damaged and destroyed PS3 system with major cosmetic damage that was beyond repair within a reasonable price range that I had to “eat the damages” so to speak because Ebay always sides with the buyers. Please note I have sold multiple PS3 systems without this ever happening. As far as the 2 cheap video games not being shipped. That is simple, after I realized Ebay nor Pay Pal had my back on the previous 2 predatory buyer scams, I discontinued selling on Ebay. They did in fact receive a refund from Pay Pal which again took the Pay Pal in the negative because the 1st issue was never resolved. I feel as though I am the victim here. Not only has my right to sell on Ebay been revoked, but now I am in debt to Pay Pal an account of fraudulent conduct of a buyer. One buyer, caused all of this nonsense. To figure out which buyer this is simply look at who received their item, and a refund, and never returned the item or the money!!! Myself and the other 3 buyers were directly affected by the negligence conducted by the thief buyer who received their item and a refund which should have never happened and chose to not do the right thing and return the money. Being said, I am in total disgust with the Ebay System as a whole. The SELLERS ARE WHO MAKES EBAY THEIR MONEY, WE HAVE THE MERCHANDISE, WE PROFIT AS EBAY DOES, WHY WOULD A SELLER OF 4+ YEARS RIP SOMEONE OFF FOR A COUPLE DOLLARS WHEN THEY HAVE MADE GOOD PROFIT ON EBAY?? IT JUST DOESN’T HAPPEN!! HOW CAN EBAY TRUST A PREDATORY BUYER WITH MINIMAL FEEDBACK AS OPPOSED TO A LONG TERM SELLER WITH ALMOST ENTIRELY GOOD FEEDBACK?? THEN HAVE THE AUDACITY TO SHUT DOWN THE SELLERS ACCOUNT FOR THE MISCONDUCT OF A BUYER?? CLEARLY THIS ISSUE HAS NOT BEEN INVESTIGATED PROPERLY OR FULLY!! THEN THE EBAY CUSTOMER SERVICE REP. WHO I LAST SPOKE WITH SAYS EBAY DOESN’T WANT MY BUSINESS, OR MY MISCONDUCT?? TREATING ME LIKE SOME 3RD CLASS CITIZEN OR A THIEF?? THIS REPRESENTATIVE THEN SAYS I SHOULD HAVE RESPONDED TO EBAY SOONER AND PAID THEM OFF?? I WILL NOT PAY FOR SOMEONE ELSE’S THIEVING BEHAVIOR!! YOU WANT TO SHUT MU ACCOUNT DOWN, FINE!! LET’S JUST SAY THAT YOU LOST THE WAR BECAUSE REALISTICALLY YOU JUST LOST A SELLER OF MANY YEARS ON ACCOUNT OF A NEW PREDATORY BUYER, OH AND YOU HAVE LOST A BUYER AS WELL BECAUSE GOD KNOWS HOW MUCH MONEY I SPENT ON EBAY!! I SOLD AS A HOBBY, NOT AS A PRIMARY SOURCE OF INCOME AND MOST OF MY EBAY PROFITS WENT TO BUYING ON EBAY!! THIS ISSUE SHOULD BE INVESTIGATED PROPERLY!! CUSTOMER REP.S SHOULD NOT JUMP TO CONCLUSIONS BASED ON ALLEGATIONS!! THAT IS WHAT A COMPLAINT IS, AN ALLEGATION UNTIL CONFIRMED. IF EBAY WAS ANY KIND OF A REAL BUSINESS WHO CARED ABOUT THEIR PROFITS, CONSUMERS, SELLERS, AND THEIR BUSINESS AS A WHOLE I WOULD NOT HAVE TO BE WRITING THIS LETTER RIGHT NOW!! EBAY WOULD HAVE CALLED AND WONDERED WHY A SELLER OF MANY YEARS WAS NOT RESPONDING NOR SELLING BEFORE THE BAN OCCURED.
I am absolutely livid with eBay and their policies right now. Back at the beginning of June I sold five phones, my first time selling with eBay, and four of them had no problems shipping. I DID have problems with them because of fraudulant buyers trying to buy that never paid, but those were resolved BY ME. The fifth phone was bought by someone in Eastern Europe who, despite me saying in my listing I wouldn’t ship internationally, persuaded me to let him pay for shipping. I shipped it out, the post office picked it up, and all was right with the world…until this morning when I see that eBay took 320.00 OUT OF MY CHECKING ACCOUNT. The buyer claims he never received it. It left Jamaica, NY on June 13th and obviously was put on a plane or ship to go to Eastern Europe-which is not exactly a hot bed of civility right now. Did eBay take into consideration that fact? Or that, as everyone knows, the Post Office is slow as molasses in America, let alone in Eastern Europe? No, they didn’t. They took MY money from me. How am I supposed to be held responsible for the Post Office, as per eBay policy? The post office is giving me a run around, saying that it’s too soon for them to do anything, but eBay gave a week. Meanwhile, my bills bounced because of this. To whomever is reading this from eBay, if this isn’t resolved, I will take to social media with this-starting with this post, since I already talked to someone at eBay who was no help. Thanks, multi-billion dollar company, for taking a poor person’s money.
I’m beyond passed at eBay I’m trying to contact any of the cost numbers don’t work that r listed on Google. But if call ebay customer service\resolution people at least 2 times a week to deal with items that either I haven’t received or items I have received that are total cheap cap or jewelry that is fake. I even had one resolution person MARK tell me it’s my fault that I didn’t get my items because I didn’t stay home an cancel my doctors appointment that were already scheduled months n advance. Then also Robert from resolution depart was going to investigate a call I made in regards to fake jewelry I received to file a claims on. I’m so sick n tired of them. This is costing me way to much money that I don’t have I’m a disabled lady trying to fight them. They let ripped of sellers keep selling on there their site. I even have to go to court an file a lawsuit against a seller: EstateFind. GERALD BROWN. Whom I trusted to send a money order for almost 2000. Who mailed me an empty box with newspaper in it. Ebay refuses to help me. WILL SOMEONE PLEASE HELP ME!!!!!!! I ABOUT TO LOSE MY MIND. ONE PLEASE HELP ME.!!!!!!!!!!!
I am EXTREMLY pissed off and EXTREMLY dissapointed with Ebay. There was an an ad placed on Craig List for Nascar tickets back in November of 2013. I was in contact with the seller and was unsure about if it was legal. After much XXXXmunications via email I proceeded with the transaction. The reason I am contacting Ebay is becuase I have received an invoice from Ebay with instructions, I followed them and sent $450 and never received the tickets. This is NOT my fault. This is Ebays fault. I would have no way to know if this is not legit from Ebay. I am requesting my money back in the amount of $450. I called EBay prior to making this purchase and was told the seller wouldn’t get their money until I get the item. I was also told that if didn’t get my item I would be refunded. Please find below a copy of the email requesting my purchase. A police report has already been filed. Again I am wanting my $450 to be returned immediately. Please contact me via email to settle this.
Dear susangoldberg,
Thank you for your purchase. The total for your item below is US $450.00
Thank you for contacting eBay’s Customer Support team!
Per your request, we have verified all the details of this transaction. We concluded that they are accurate.
Please follow our instructions to complete the transaction safely.
eBay Transaction confirmed!
Current status: Payment pending
Transaction details :
Item Title: 2 Tickets 2014 Daytona 500 Tickets 02/23/14 (Daytona Beach)
Price: US $450.00
Tickets Ready to ship
Payment: Pending
Date: 11 -28- 2013
Complete your eBay transaction in 4 easy steps:
eBay accepts the transaction and offers purchase protection to the buyer (if the transaction is declined, no further action is required from either the buyer or the seller);
The buyer sends payment to one of our agents.
Buyer receives the merchandise and has five days to inspect it. If it is complete and as described, the buyer should accept the merchandise. If he refuses the merchandise, the buyer must ship the merchandise back to the seller within three business days.
After the inspection period is over, the buyer must contact eBay with the result of the inspection. If the buyer refuses the merchandise, the refund will be sent to the buyer after the tracking number for the returned shipment is verified.
We know that we encourage every buyer to send the money for an eBay Transaction with Paypal. This seller is an verified PayPal member but for the time he has problems with his PayPal account so he won’t be able to receive payment if you pay with paypal but if you pay with Western Union we will offer you the same protection like you are paying with PayPal directly.
Payment must be sent by Western Union Money Transfer :
Details and instructions of this transaction:
The following item(s) are clear for eBay’s item insurance policy:
2 Tickets 2014 Daytona 500 Tickets 02/23/14 (Daytona Beach)
eBay’s verified payment agent address:
Name : Josh Caler
Address: 265 High Road
City: London
Zip Code: E11 4HH
Country: United Kingdom
eBay’s verified shipping address:
Name: Susan Goldberg
Address: 210 W XXXXberland Circle
City: Longwood
State: FL
Zip Code: 32779
Country: United States
Note : The funds will not be released under any cirXXXXstances. We will hold the payment until you will send us your confirmation that you have received, inspected and you agree to keep the item. When we will have your confirmation we will release the funds to the seller.
Item Title:
2 Tickets 2014 Daytona 500 Tickets 02/23/14 (Daytona Beach)
Amount Insured:
US $450.00
Payment must be sent by Western Union Money Transfer (Money In Minutes) !
_ Payment instructions:
To submit the payment with Western Union Money Transfer you have to pay for the transfer with cash at a local Western Union agent.
Visit https://www.westernunion.com/ info/agentInquiryIntl.asp to locate the agents in your area. Go to one of them and send the payment to one of our agents.
You can also send money online!
Pay Now
_ Once the payment was sent, fax us the scanned copy of the Western Union receipt to the following fax number: +(1) (872)-228-9498
Within 24 hours, you will receive the tracking number for your merchandise.
_ Purchase protection and refund:
Currently, this seller has a $3.500.00 deposit in an eBay managed purchase protection account.
Transactions with this eBay seller are covered by purchase protection against fraud and description errors. For your safety, this account was locked today, for 90 days time period. The seller is unable to withdraw any money from it, within this period.
Should you need a refund for this transaction, the insured amount will be taken from the seller’s purchase protection account and sent to you. The refund is sent to your bank account, or by check or money order. The way you are refunded is at your choice. You have 90 days from the above verification date to request a refund. Refund requests are processed within 3 days.
The insurer of this transaction is eBay Inc., located at 2145 Hamilton
Avenue , San Jose , CA 95125 , United States of America . The account is managed by eBay’s Square Trade center .
This transaction is supervised by eBay’s Safe Harbor team.
_ Conditions to be meet before you may ask for a refund:
Here are the situations suitable for a refund request:
1. If the item doesn’t arrive and/or the seller stops communications after the payment was received;
2. If the merchandise you receive has different specifications than the ones you agreed on;
3. If your merchandise arrives in a much longer period than the one you agreed on (more than 15 days from the payment clearance day);
For cases 2. and 3. you have to send back the merchandise to the seller prior to ask for your refund. If you did not pay the seller by payment method required by us, your refund request will be declined.
_ Important Usage Guidelines:
1. The contact information should only be used for resolving matters related to eBay. Any other use is strictly prohibited.
2. This transaction is protected by eBay services such as insurance, feedback and dispute resolution.
3. You may buy and sell with confidence in all transactions with this eBay member.
4. Should you need to dispute this transaction, keep the transaction number at hand when contacting eBay. Any complaints must be filed within 90 days from the verification date.
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If you encounter any problems with this transaction, please contact us.
When contacting our support team, use the reply feature so that all previous correspondences are included in your email. Otherwise, we will not be able to process your request.
To ask for a refund, simply reply to this notification and enter in the subject line: #25455426417
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I am unable to resolve a problem that is going to close my eBay store and I get the feeling that eBay does not care.
My detailed seller rating will be below standard in shipping on July 20. I sell 99 cent items and certain buyers are making multiple purchases and then using eBay feedback & seller ratings to manipulate & extort. I did $12,000 in business with eBay over the last three months and it is a disgrace that under $100 in sales accounts for all complaints negative natural feedback and low detailed seller rating.
I have been in touch with eBay customer service concerning this and get the feeling that this is acceptable.
My account has been suspended. I will stop using the site and will never buy anything from this company. I open my site Feb 1 and now they want to verify my identity. I fax them my driver licence, recent utility bill and also email them information and they came back and said they could not verify my account and to sent more information. I will not sent more information to eBay because they have employees who are out of India and what if they are stealing my identity. The hell with eBay. I tried to run a respectable business and still got XXXXXed.
i was suspended permanently and when i called to close my account, i was told i cannot close my account because ebay is “tracking” me. when i told ebay i did not want my information on their website, i was told “too bad we are not closing your account”. this was told to me by a “supervisor” named britney whom refused to provide any more information. great customer support.
Looks like eBay screws everyone in many different ways. Maybe its time for a class action lawsuit????? Then maybe they will care about how they treat people. Also how they treat the sellers considering the sellers are what make them rich!!!!
I’m all for a class action lawsuit against Ebay and Paypal both,since they are one in the same now.It is very disturbing to read other people’s complaints, that are exactly the same issue that I am currently involved in.Phillipino robots reading from hand written scripts and policy technicalities.Insulting to long term members of Ebay,who until recently never had such issues.Members taking advantage of corrupt customer service practices,makes things even more satanical.Illuminati everywhere,let’s just be real now!If we all just start the ball rolling we will prevail end the end.Power in numbers is a reality.First we need to find a good Christian lawyer and others to fight this corruption.We have nothing to fear and much to gain.Greed has corrupted the minds of the rich,who show no respect or appreciation for the good members of Ebay,that have made them rich and helped build this site to stardom.It’s a horrible trend in business now.Monkey see,monkey do!!!keep in mind members,they need the extra money to pay for their tickets and seats to go into space very soon!that’s a reality!Email me Laura,and other members who read this and let’s work together to stop this madness!God is good,and out of goodness comes greatness!!Evil needs evil to grow stronger.Thank you all.
I wa trying to get to their head office and no one speaks english well enough to understand what I was asking – too many dam immigrants that don’t know our ways or language. Go back to where you come from and if you are already there stay the hell out of our country and our businesses.I was 1.5 hours on the phone trying to get my point across———–f#$%$%^ idiots – ebay you suck – you are not nor will you ever be Canadian
I really hate your bullXXXXX policy’s . I abide by them and list thinking accurately and with detailed pictures , but still you allow idiots to leave negative feedback that is slanderous and untrue because they whine and cry. I contacted ebay tonight,7/1/14 at 8:30 to request a negative feedback be removed and spoke with a person named Aura and my case number is 1-29952732786. She refused to remove it and kept saying that it does not violate any policy’s . So I say F U THATS BULL BECAUSE WE THE SELLERS PROVIDE THE ITEMS AND NOT THE BUYERS SO YOU BETTER START BACKING US INSTEAD OF THESE CRY BABY IDIOTS WHO BLAME OTHER PEOPLE (us the sellers) FOR THERE OWN INABILITY’S. BECAUSE THEY REFUSE TO READ A LISTING OR LOOK AT THE DETAILED PICTURES THAT ARE PROVIDED.
AGGGHHHHHHH
eBay strikes again……I had listed some e-cigarette parts on the eBay site. I got an email from them that they are taking down my listing because its a prohibited item. Ok I can live with that……but, and heres the good part two days later I get an email from eBay and a seller who I won’t name advertising the same item that I had taken down. Imagine that I’m getting sale emails on prohibited items. It would be nice If you could actually speak to someone at eBay who speaks and understands english. I can’t tell you how mad this makes me. As of my writing this there are still hundreds upon hundreds of e-cigarette items for sale on eBay. Please please please level the playing field and take them all down not just mine.
As of today the listing STILL has not been removed and I have reported it 6 or 7 times. You guys need to get your acts together!!!!!!!
The customer service is horrible. A seller never sent my item, which had a price guarantee. I submitted a complaint to the resolution center FOR eBAY. All the steps were followed. Ebay sent me an email that stated my refund was deposited into my Paypal account. No balance ever showed in the Paypal account. I made numerous calls to Paypal and Ebay. No one has been at all helpful. My last call was to EBay and the representative stated there was nothing they could do and I needed to contact my bank—WHAT??? – MY BANK HAS NOTHING TO DO WITH THIS TRANSACTION!!!!!.
TAKE NOTE eBay – Seller’s know EBay’s policy and how to use it in their favor, even if the Seller has to commit fraud to get away with it. It’s hard for the Buyer to see if fraud is being committed until it’s to late. Then eBay awards the Seller who committed fraud/false advertising by instructing the Buyer to return the item(s), at the Buyers expen$e, for you to receive your refund. Next, maybe the Buyer returns the Item(s) for the Seller to re-list the same junk item. More justice for the Buyer. WAKE UP eBay. Next stop, BBB. 🙂
The same thing is happening to me. I got some bridesmaid dresses, but the were the wrong color! Now I have to spend $30+ to ship it to China and only get $20 back from “buyer’s protection” I hate eBay, I don’t think I will shop here again.
I tried to use a 10% off coupon. It didn’t work. I called customer service at 7am CST and they acknowledged the coupon was valid but did not take. They suggested I buy something else. I bought a $300 item. I asked for a supervisor and my phone number was taken.
4 hrs later…no call back.
Ebay corporate number requires an extension.
I’ll use Amazon from now on. FYI I’ve bought and sold thosands of dollars in items over 10 years.
You lost a long time customer over $30 and poor service.
…32 hours and STILL no call from the supervisor. Must be a loooong meeting…on how to effectively lose good customers.
HI IT IS GUY BY THE NAME CHRISS HACE HE LIVES IN THE STATE OF MS. HE JUST CALL ME LEFT VOCE MAL THAT HE WILL PUT SOME STAFF ON E.B. ON MY ACC. PLEASE DO NOT AXSEPT ANITHINK, I WILL NOT BE RESPONSBLE THANK YOU ANTIMO VIGLIOTTI 727 498 XXXXx
I have no idea what is going on with Ebay – your customer service is HORRIBLE!!!!
Lately i have experienced that some sellers are purposely listing products falsely to lure in unsuspecting buyers. Then if you tell of their fradulent advertising they BLOCK YOU. Ebay, you have given them this power without them having to petition you for review prior to a block! They are now using this privelege to terrorize buyers into giving false reviews or “BE BANNED FROM BUYING”. This is a very bad policy and I think ebay needs to require a review with all parties until permission to “BAN A BUYER” is permitted. Hope you think so also!
I am very upset that Ebay will no longer have Buy It Now listings as part of the 50 free per month. A Seller is forced to combine like items into 1 listing because of the Duplicate Listing Rule, so this makes it impossible for those listings to be Auction-Style. My Ebay fees are typically $50 a month and my bill this months is $118. I think this is my last month selling on Ebay !!!! One more reason—Shipping Fed Ex–Since when does a carrier give you a rate that you print from and then add charges later Ebay states that Fed Ex will check the weight and measurements and if there is a difference, the rate will change. That is understandable, but if you know your weight and measurements are correct..then s Seller doesn’t expect a change. I have base rates that a Residential Fee of $3.35 is added and an Additional Charge of $3.00 is added ( For what!!) plus on one item that was going to an Assisted Living Center ended up being delivered to the Buyer’s work for an additional $12.00 that I wasn’t aware of. That rate went from $9.88 to $23.98 —and Fed Ex won’t discuss it with me b/c it is being billed to Ebay and not me directly. Ebay then charges the Sellers invoice. I am just SICK !!! Ebay if you read this..my Ebay ID is extrasgone–PLEASE DO SOMETHING to keep this POWESELLER !!
Sellers have little or no protection from EBay. I will no longer list anything to sell on EBay. There are many other forums to sell. If Ebay has no “sellers” they go out of business. Take that conversation to the EBay chat rooms.
I agree with you 100%… Could you please tell me the other sites you use to sell?
I have paid for a 10×10 red carpet backdrop on 5/31/14. I have still not received the backdrop nor my money back. I have tried to resolve this by contacting the seller. The seller til this very day has not contacted me nor refunded my money. I have spoken to 6 eBay reps and 1 PayPal rep. I still have not received any resolution on returning my money. All I am being told is give the seller until June 19, 2014 to try to resolve the problem and if I have not received my money from the seller then they will make a decision on returning my money. Last i checked customer is always right when not receiving service of property they did not receive. eBay has become unresponsive to buyers. I will be contacting the Better Business Bureau.
I sincerely empathize with you.
Ebay has as condition that there is a 45 day time lapse before they refund under the buyer protection policy.
It requires one to apply exasperating patience.
It is our misfortune that the Better Business Bureau will never resolve any issue with any business.
It is our misfortune that Ebay policy is an abomination for business practices.
Ebay is concerned solely with their bottom line profit.
This is the Ebay item number – 161323411377 VW-VBG6 — 6600 mAH
The item is a replacement camcorder battery.
The buyer has two camcorders that are clearly not on the Ebay listing this battery would be compatible with, therefor from the beginning he should not have bought this specific Ebay listed Battery.
The buyer demanded that I read and understand the user manuals for both of his camcorders in two days! The buyer obviously has owned his camcorders complete with manuals for more than a year and I add he is not conversant with the pages in his own manuals, that I brought his attention to.
On due diligent study of his manuals, clear proof that he was entirely at fault.
As follows
The user manuals for the buyer’s camcorders does not list the VW-VBG6 — 6600 mAH battery as compatible and/or “optional” with either of his camcorders
HDC-TM700P Manual
Page 25 of The manual for the HDC- TM700P lists VW-VBG6 (optional) (7.2 V/5400 mAH)
Page 22 states “that in order to use the VW-VBG6 for this unit, the Battery Pack Holder Kit VW-VH04 (optional) is required.”
The precise battery the buyer should have been seeking on Ebay is the VW-VBG6 (optional) (7.2 V/5400 mAH) also including the required VW-VHo4 Kit.
The VW-VBG6 5400 aMH level is the exact identification for the HDC-TM700P according to the specifications in the manual, therefor the VW-VBG6– 6600 aMH battery is not compatible and is the reason why the HDC-TM700 is not on the camcorder list.
AG-HMC40P Manual.
Page 16 of the AG-HMC40P manual clearly identifies VW-VBG6 (7.2V, 5800/5400 (typ./min) mAH compatible with supplied battery charger.
Page 21 in the outlined box it clearly identifies The VW-VBG6 is identified as “Optional” 7.2V/5800/5400 (typ./min) mAH
The manual for the AG-HMC40 states the optional VW-VBG6 is at the 5800/5400 a MH level is the exact identification for the AG-HMV40P therefor the VW-VBG6– 6600 a MH battery is not compatible and is the reason the AG-HMC40P is not on the camcorder list.
The concise facts listed in the user manuals prove that the mistake is entirely upon the buyer. Had the buyer studied both manuals, logged on to Ebay and typed Panasonic Battery V W-VBG6 5800/5400 clearly the correct identification for the AG-HMC 40P to the Ebay search it would have shown many listings including the VW-VBG6 5400 mAH for the HDC-TM700 and the buyer might have avoided his own problems.
This buyer did not engage through Ebay “resolution” option which would have resulted in Ebay ruling who the fault should be attributed to.
If a ruling were to be made in his favor he would have been awarded a refund..
As I proved to the buyer that his manuals proved emphatically that he had made the mistake, he resorted to Vicious negative feedback.
I am completely at one with a policy that protects buyers from dishonest sellers.
I am completely a war with a policy that allows buyers to damage honest sellers with unwarranted negative feedback with no recourse to restore their good record.
Reporting this malicious/vicious attacks to Ebay accomplishes nothing.
i sold a XBox forza 4 essentials game. i accurate described it. the buyer contacted me with disgruntal message. he claims i did not accurately describe it.
in the item description, i wrote the game came with game disc (singular) not discs (plural). plus he also claimed i sold it more than what it was selling for in stores. i did respond to him 3 times immediately. i included the price for gamestop.com.
he bought the item on a buy it now option for $20 and the bid stated at .99$
he also left me a negative feedback, saying the item descprition was wrong. and also that i did not respond to his message. which i did and also had them sent to my email for cases like this.
i talk to the feedback department on the phone on jun. 13th 2014. the person did not comprehend anything and was arguementive. also said she was not going to remove my negative feedback and that was final. i asked to speak to a manager and supervisor and she hung up on me rudely.
please help me?
I bought 2 sensors, a camshaft and crankshaft, from Transglobal Auto which even has an Ebay store. 1 of the sensors shorted out after 2 weeks causing the car to be towed to a garage. They spent 5 hours and found the “new” sensor was bad at a total of $400 to repair the car. I complained, and Ebay said the buyer protection was only good AS LONG AS I DID NOT INSTALL THE PARTS! Who buys parts without the intent of using them? Transglobal is selling some NON-oem parts and passing them off as “NEW” Nissan OEM parts. They are knock offs sold in PLAIN clear bags, not in original boxes or packages. Ebay description of “NEW” parts, sold in original boxes, packaging, etc. Since January, 2 other unsuspecting buyers have bought these sensors too and it cost them a combined $1000 dollars to have their cars fixed. So in 6 months time, 3 or us bought TRANSGLOBAL AUTO parts and spent an additional $1400 getting our cars fixed because these *NEW* OEM(original equipment manufactured) parts they sell which are knockoffs made in China or elsewhere failed. And Ebay, since TRANSGLOBAL AUTO is a big seller, allows them to continue to sell junk parts to unsuspecting buyers. The heart and sole of EBay’s business is the little person that buys a few items, but they protect the cash cow sellers. I went in to change my feedback so all could see what happen to me with TRANSGLOBAL’S parts and Ebay allows the big sellers to change the listing to PRIVATE. Why, so you cannot see what I or anyone else bought that failed. Here are the 2 other sellers comments:
Avoid Counterfeit Part Per Certified Licenesed Mechanic – Caused $411.00 Repair Buyer: e***e Jun-05-14 16:00 Feedback conversation
◾Reply by transglobalauto (Jun-06-14 10:03):
I’m sorry your vehicle needed a repair, but it was not due to this OEM part.
◾Follow-up by e***e (Jun-06-14 18:38):
Sure did. Counterfeit part cost me $411 repair bill. Oem honda crankshaftsensor
And this one:
Crankshaft sensor failed.Shorted and melted the plug/wiring.Tow/Repair=$607.29 Buyer: t***b Apr-28-14 15:58 Feedback conversation
◾Reply by transglobalauto (Apr-28-14 21:01):
I’ve sold thousands of these OEM sensors. No proof provided regarding damages.
And I spent $400 to get the car fixed, plus paid TRANSGLOBAL AUTO $60 for the crap, junk parts they sell as OEM.
You need to decide if you really want to buy from someone when it will cost you more in repairs to fix the car after you use their parts than if you would have just taken the car to the shop in the first place. Thanks for the lesson TRANSGLOBAL AND EBAY. And you need to decide if Ebay is really a good deal if the parts you buy fail, and Ebay buyer protection does nothing for you, and Ebay fails to remove these sellers.
Lyle Pfeifer
i have purchased an item on ebay for a friend of mine and he gave me the address to his home and we bought this item and had it shipped there. Well it never got there and the tracking number said it was delivered and it wasnt, it was returned to sender and i tried to not get upset but ebay does not take care of the problems. amaozon runs circles around them.Anyway we went to post office and they said they made an error and that the person who sent it has to file a claim for for reimbursment of delivery. Meanwhile i open a case with ebay and i responded to the emails i got and just spoke to a woman on the phone named brooke and was horrible help. She tells me that the emails i responded to dont go to the seller nor do they go to ebay . Then where do they go she tells me to contact seller and that is what i was thought i was doing. They dont want to help you and make you do all the work. Fine i will pay for the item so they make money and after that they dont care. I asked for a phone number for corporate and she tells me there isnt one. Wow how hard to belive that a company like ebay dont have a phone. So now i have to right a letter to corporate which will take another week before i get an answer all this just to buy a 40 dollar item on ebay, This is a joke
Wow…there are a great many negative comments….not from me. The last 6 months on ebay as an emerging artist have been the best time I remember ever having. You website has taught me “best practices” and being honest, responsive to buyers, and delivering what I promise in a timely manner with eBay shipping labels have started me toward building a genuine business. Using paypal for my sales and art supply purchases online will make things very easy come tax time. The seller support is incredible and I look forward to making top seller status by the end of the year. Anyone that complains about the ebay fees can’t have ever sold in a gallery or consignment shop. Thank you…thank you…thank you!
Dear Sir or Madam: Going to report ebay company to the Better Business Bureau of San Jose, Ca.95128 if i do not get a refund in a timely matter for an item i bought and not satisfied with. Item number is 221440571271 sale date 5/21/14 from ebay member bjben27paul. Sincerely, Mr. Beck
Ebay has become completely unresponsive to customer problems. I found a bug in ebay software today trying to print a shipping lable. If you go to your “sold” items, the 1st thing you see in the sold items list is a check box to “select” that item. The bug is when you “select” the item you want to print the shipping lable for it dissables the “additional Items” drop down on the right which contains the “reprint shipping lable” selection. “Customer support” claims that is not a bug, but could not explain how to print a shipping lable after checking the select box. Sorry eBay, you have gotten too big to actually help the people who want to use your system. A sad day indeed.
When did eBay start supporting Terrorism? There has been a listing up for months #360882637882 and has sold 34 books and counting of The Anarchist Cookbook. This book written by William Powell is an extreme survivalist guide with “recipes” on how to make bombs. This listing has no picture (which dosen’t folIow eBay guidelines) and directs you to other websites for a discription of the book. I have called over a dozen times over the last 10 days and just get switched from Customer Service to Mediation to Listing Specialists and back again. With no result. I have even had eBay representatives that can’t believe this book is still on eBay with the promise on removing the listing “immediately”. However when I am transfered for the 4-5 time, the next representative doesn’t know anything about what the last representative promised. All the while everyone keys in notes that somehow disapper for the next rep. Their only response is that they can open a report and start yet another investigation. Every night evening I check to see if the listing has been taken down and every evening it is still up. So I use the “Report this Item” button, every evening……nothng has happened! This seller has close to 1,000,000 feedbacks…maybe eBay does’t want to tick off a big seller!!!!!!
SHAME ON YOU EBAY!!!! SHAME ON ALL THE FALSE PROMISES!!!! SHAME ON THE IDIOCY OF THEIR EMPLOYEES!!!!!! SHAME ON EBAY TO ALLOW TERROSIM TO FLOURISH IN THE USA AND BEYOND OUR BORDERS!!!!!!!!
Can no longer access the email account I have registered with eBay the phone line is no longer current eBay won’t let me access my account to change either….don’t want to lose my account and account history worked hard for it. I am blocked out and neglected by the poorly designed password change protocol just a shame that a multibillion dollar company can’t do more to protect notify and assist…loss of confidence with eBay with my personal and financial information which is obviously an incompetent and/or just irresponsible hands..
E-bay,
You suspended my account because I bought a equipment that was used with a previously suspended account. You told me it was because my computer ID# was suspended previously. This is a ridiculous policy. Basically anyone that is unlucky enough to purchase a computer from craigslist or used that has been used with eBay and suspended the future owner pays the price totally unfair and unheard of. So if someone uses a computer at a library on eBay has their account suspended the next person to sit at that computer and logs in will be suspended because of unlucky luck of the draw. This is a ridiculous policy that needs to be addressed. All of my auctions were cancelled and I look like the fool now because of it. It’s not right to punish someone for another persons actions and your customer service can clearly identify that we are completely different people! So basically if Johnny needs money and sells his broken computer to Mike for 50$ and Mike doesn’t know how to fix the computer but just had the money to score a good deal and turns around and sells it to Billy for 80$ because Billy Knows how to fix the computer and knows he can make “X” amount of money off it then sells it to Jacob. Then Jacob gets banned from E-bay because of Johnny’s actions and can never use e-bay again because he doesn’t know Johnny and never has to get it cleared up. OUTRAGEOUS POLICY! Would love to hear your explanation of why this is a good policy to have.
I received an email last Friday stating that my account was suspended because it was linked to another account, and policy states one person cannot have 2 accounts. The other account was my niece’s and she has tried repeatedly to clear up her account to no avail. I was on the phone for over 4 hours trying to clear all of this up.
I have had my account since 1999 and have 100% feedback. Since I was getting nowhere on the telephone, I messaged ebay on facebook. A customer rep did email me back asking for details. I did that and then received another email from someone else stating that my account was now indefinitely suspended due to it being connected to now 2 other accounts due to our having the same IP address. I have 4 members in my household that have ebay accounts and obviously we have the same IP address! Four emails have gone back and forth and basically I was told “too bad, we can do what we want and suspend anyone we want.” It doesn’t matter how long I’ve had my account or what my feedback was. I have been both a buyer and seller and have spent A LOT of money on ebay. I guess you don’t care if you lose customers over this ridiculous 6 degrees of separation policy! This is no way to run a business.
When I tried to access my Ebay account today, I was immediately taken to a page requiring me to change my password. The only problem is, yahoo isn’t working for some reason, not my password to my account and the phone option is telling me my number isn’t valid! I haven’t changed my number in years and the numbers I can see match mine!! I called the customer support which is the next option and all they can do is send an email to fix the issue! When you try to call the corporate number, all you get is an automated run around. Why is it you can’t talk to a supervisor or get a run around??? This shouldn’t be a frustrating experience for the customer by no reguards! This is purely rediculous and shouldn’t be happening if a customer doesn’t want to change a password, they shouldn’t have to change it or if they do, it shouldn’t require a city, state, or email account!!!
Today was the straw that broke the camel’s back. Today an item that a buyer claimed to be defective was returned. I opened the package and it was not the item I sold the idiot, it was totally different damaged part. Even had concrete photo proof, yet EBay sat on their asses and let this guy still a $150 part from me. I was told there is nothing they could do, my only option was to file an appeal! BULLXXXXX, here’s an option for you EBay, either you eat it and give me back my $150 or take that $150 you owe me and credit that towards my last yes LAST month of fees. I will not do business with a company that allows cretins to steal from hard working people. You guys have policies in place that create a breeding ground for this kind of abuse. And EBay wonders why seller are leaving and why Amazon is on their asses. I cannot wait for the day when someone puts EBay on their asses where they belong. WILL FILE A CORPORATE COMPLAINT AND WILL CONTINUE TO DO SO UNTIL I GET RESOLVE.
eBay should take customer service lessons from Amazon!!! I get my questions resolved quickly every time at Amazon. At eBay, I cannot talk to a person outside “Southeast Asia” as my rep told me. eBay issues a media blitz telling customers to change their password or we may have personal information hacked. BUT there is nobody in eBay customer service who can or will help me!! There is something wrong with this picture. My this message I am notifying eBay/PayPal that they are responsible for any lost, misused, stolen, or otherwise improper use of my account and/or any information/data contained in the data bases of eBay and/or PayPal. I have tried to change my password as of today, but am unable to. Likewise, eBay’s Customer Service department was unwilling to help me take the steps to be able to change my password. I need to SPEAK (not via email) with someone who speaks ENGLISH well and is WILLING and ABLE to assist me.
Harry P. Hunt
XXXXX Goucher St.
Johnstown, PA 15905
814-241-XXXXX
Since the hacking news (2 days ago), I have tried multiple times to get my password
changed and be able to sign-in. THIS HAS NOT HAPPENED! When I attempt to log-in,
there is just a repeat notice that my username or password is incorrect. WHAT IS THE
PROBLEM? WHAT IS GOING ON? Is there not a tech help site which users can access?
Better yet, where is a phone number where an actual, living, breathing, knowlegeable
person can be accessed? VERRY FRUSTATING.
Waiting to hear….something….
I need a number for corporate offices to reach a human.Asap please
eBay did get hacked!
Because of eBay’s lack of security our physical addresses, dates of birth, phone numbers, and names were stolen!
Basically all the pieces of information that can be used to steal our identities!
Great job eBay!!
A class action lawsuit needs to be started!
Lets quit talking about….WHO starting one and where do I sign it? Im tired of them double dipping.
Someone at work today informed me that Ebay got hacked! Well since I didn’t recieve an email OR a phone call about the matter I decided to google the information. And then I find Ebay WAS hacked back in Feburary!!!! I would like to know why as an Ebay seller I was NEVER told anything!!! Or to change my password!!! I would like to know more information on the matter and if I need to change passwords!
I am sick and tired of doing my best and it is NOT good enough for ebay. Customers are allowed to OPEN a CASE before they even contact you???? SICK OF IT. they bend over backwards for buyers but not sellers. As a seller, I can’t even leave negative feedback for some deadbeat that sent the money 7 days after they were contacted by ebay, which means I waited 3 days to do that. they get ten days but I should mail in one and make sure the post office doesn’t drop it from 40 ft and break .
I opened a new Ebay account only to have my selling restricted TWICE since I opened it less than 30 days! I don’t know what their problem is. I have sent the receipts for the items that they wanted receipts for, then they said they need receipts from my supplier, BUT I am NOT a business. These are personal items that I am selling of mine, many of which I have never worn and they are brand new. I had to pay to fax these receipts to them, and then they said that they were NOT GOOD ENOUGH, that they needed receipts from my supplier. This is getting beyond ridiculous. I want my seller limitations lifted to be able to sell and have the categories not restriction so I can sell the clothing I have because it is too big on me now. I hope that Ebay takes this seriously. I am at my wits end here with phone calls and emails to them.
Probably spent 72 hours of your life on the phone with them too for them to say “Sorry” and do nothing.
I need a contact mr anderson or any
or any person from headquarter.
To report a ebay employee..
Thanks
Liliano
Sir,
My name Is Fritz Allen, I reside in Colorado and have represented my Country both as a member of the US Army Reserve as well as a member of the US Olympic Team. I am a very hard working, goal oriented, honest, small business owner.
About 7 or so days ago I became a seller on eBay for the very first time. From my home, I manufacture glow in the dark LED Hula Hoops that we manufacture in 30 or so different light colors, 8 or so different sizes and 8 or so different kind of plastic tubing materials etc.. Up till today I have sold 6 hoops so far and felt this was a pretty good start, each was sent within 12 hours of confirmed payment.
Today I received an email from eBay restricting my selling on eBay and when I called to learn about what was happening I was told I am restricted forever and BANNED from ever selling on eBay again with no right or opportunity for appeal. Let me start by saying I take great offense to the comments made “ We’re not comfortable with your selling practices or business model” and “Due to a history of high-risk selling behavior, you’re permanently restricted from selling on eBay. If you have questions regarding this permanent selling restriction, please see review the eBay notice you received.” I have no idea how a statements like that can be even be made after working together for 1 week, I work very hard to continually upgrade and improve my products every day, to make them better not cheaper and as mentioned above each order was shipped within 12 hours.
I called eBay and spoke with a CSR and I was told that I was banned because I know a person that has been banned, and I am being discriminated against because of someone I know, guilt by association. I take incredible offense to this as I am sure you would also. One of the retailers I sold to is (name removed), sometime in early 2014 I was contacted by his wife and was told that eBay was closing all accounts. I knew she was going through a very hard time and asked if there was anything I could do to help. I was given a phone number to eBay along with a 7 digit code and on April 10th (?) I called eBay. I introduced myself as Fritz Allen, a manufacture of a product that I sold to a retailer that was selling my products on eBay. I was told there was a problem and wanted to to try to act as an intermediary to see if there was anything that could be done to help reinstate the seller. I was told that because I was not part of that company eBay could not talk with me about the account but assured me that the account was closed and will never be reopened. I was also encourager to list and sell my products directly on eBay and was assured that there would be no problems as long as I was in no way associated with the seller. I spent over 40 hours opening an account, taking pictures, creating listings etc., only for it to be closed in 7 days. I am sorry, I just don’t get it.
I am asking that my account be looked at and reconsidered for reinstatement and given the opportunity to prove that I am a hard working, honest, honorable person on my merits, not someone else’s.
I am not asking for a second chance, I would like a first chance!
Fritz Allen
I have been overseas and only recently tried to access my account which, I was told was suspended. Further investigation implied that the account was hacked. For the last one week I have been trying to clear this suspension and was passed from one to the next to the next. Several times, I was told that a supervisor will call me back with in 24hrs which now has become 96 hours and no response. I was asked to send a copy of my driving license by fax which I did. When I contacted Ebay call center, I was told that the fax was no readable. I suggested that i scan it and send it electronically, that was no acceptable. I am at a loss!!!!!!!!
Please help. ZIA KONDKAR, Tel 804-794-XXXXX or 804-543-XXXXX
Hello Ebay, I Started in November Buying Items and Getting Familiar with Ebay in Advance of Opening My Own Ebay Store, To Learn the Ins and Outs Of Doing Business With Sellers and Communications, Well I Have Done Just That Learning The Ropes to Become a Great Seller, I Have Been A Huge Buyer in The Last 5 Months Spending 10 of Thousands of Dollars Buying Only and Learning The Difference Between Bad Sellers And Good Legitimate Sellers, About 5% in My Buying Experiences are Bad Scam or Red Flag Sellers, Posing selling Others Merch or Selling Replica or Reproduction Merchandise, I Deal With 98% Asian Sellers In China and Have Built An Outstanding Reputation as A Top Buyer and Payer With 100% Seller Feedback, This Week I Planned On Finally Opening My Ebay Store and Very Excited About The Prospects Of Finally Selling, I Have Millions of Dollars Worth Of My Collections Inventory, Today I Go To Sign Into My Ebay Account and I Cannot Access it, I Think Surly There Has Been A Mistake Made, Im Under Suspension For Not Paying For Items So It Is Written, That Is Absurd I Buy Thousands of Dollars Worth of Merch Every Week on A Daily basis and Only Do Not Pay Scam or Red Flagged Sellers That Have Already Ripped Me Off and Have Not Paid For The Balance Of Their Items, I Have Paid Every Good Seller Right Away and Have The Greatest Feedback You Can Possibly Have From Hundreds Of Sellers, So How Does One Ebay Account Specialist Suspend A Great Buyer Like Me Without A Clue To My Excellent Buying History, Who Gives Someone So Clueless This Kind of Power, I Am Very Worried About Opening My Store Not Knowing At Any Time Some Undereducated Idiot That Ebay Gives This Kind Of Power, Can Destroy Everything That I Have Built and Spent Thousands of Dollars and Months of Learning and Being Ebay Educated and In An Instant Its All Gone, Please Ebay Executives Vice President That Contacted Me For Being Such A Good New Ebayer, Intervene and Help Me With This Crisis, Someone Has Abused Their Power To An Overwhelming Degree, Thank You In Advance, Sincerely Brad (Owner-Ritz World Gallery)
100% feedback! Honest seller. Just recently, I purchased a used (LV) tot-bag from a thrift store for my teen daughter. She didn’t like it, so I listed it on eBay. Next morning I received email from eBay saying listing was removed and selling privileges restricted for 7 days. I called CS, was told that bag doesn’t look authentic. I repeated the above story; that I’m no expert, purchased it @ a thrift store (they’re no experts as well) and my listing didn’t say “authentic”. I even inserted the following line “Second hand purchase” in my listing. I demanded that selling restriction be lifted. They promised to ‘escalate the matter’. The next morning eBay suspended my account indefinitely!?? I called, talked to several CS rep or better name’em (Robots) in the Philippines and India, almost every and each one of them provided me with a different and conflicting story/explanation, some that even doesn’t make any sense. One said; well, back in February 2013 your account was suspended for suspicious activity, which is true, but which at the same time was thoroughly investigated by PayPal and concluded that someone was trying to get access to my account without my authorization. Case was closed and my account reinstated. Today, eBay are holding this against me!?? Saying that they consider this as (violation) and therefore my account was “suspended because it exhibits a risk to eBay and to its community”. Bellow a copy of PayPal report.
Dear mackassem,
Thank you for contacting PayPal.
We’ve completed our investigation and accepted your unauthorized account use claim. As you’ve already changed your password, there is no further action required from you, and this case is now closed.
Dear eBay,
I spoke with a CSR named Paul today in regards to international shipping. Paul told me that it is very common to mark the customs form as a gift to “get around customs.” I was concerned when he said to “get around customs” so i asked to speak to a supervisor. The supervisor, Camille, told me it is illegal to do this and eBay has strict policy in force. I was very upset that Paul had told me to do something illegal and I asked to speak to the legal department. Camille told me that the legal department does not have a phone number and the only way I can get in contact with them is via USPS mail, REALLY??? I would have thought it would have been a HUGE interest for the legal department to know that Paul, a customer service rep in Asia, is telling sellers it is okay to mark an international item as a gift to get around customs. He also said it was “not against eBay policy.”
You guys are becoming very buyer focused. I received my first negative feedback today from a NEW buyer whose has a rating of 4. The buyer NEVER contacted me with regard to his problem. Shouldn’t I be able to respond to the buyer and correct the situation before they leave any kind of negative or neutral feedback?????? Also, why can’t I as a seller warn other sellers of potential bad customers? If buyers can leave negative feedback, then I should be allowed to do the same. I as a seller have no recourse, no protection. I send an email to the buyer and hope that they will respond. Well, what if they don’t? What do I do then???? You are forcing little guys like me to look elsewhere to do business. Sellers should be afforded some sort of protection. I am more than mad at eBay.
My God, pretty much a carbon copy of what is currently going on with me. I have been scammed by a new and PRIVATE buyer with a rating of 4 also. He took out a case against me because he alleged the item I sold him was broken on arrival. I won’t bore you with the details but suffice to say Ebay found in favour of him….so I appealed providing all sorts of evidence that he was lying and I was telling the truth…….I lost the appeal. I have literally spent hours of my time emailing and phoning the smarmy automatons in the Philippines, constantly fobbed off. I demanded to speak to a senior manager – the lackey automatons did their damnedest to prevent that – but eventually (in hindsight obviously to placate me) gave me the name of a manager who would call me before the end of his shift. Guess what…….no call.
The buyer gave me my first negative, completely undeserved and Ebay couldn’t give a toss. I had 100% feedback record over a nine year history and this ‘person’ ruined that in a flash – and I, as a seller can’t even neg him.
I know that I should just drop it and move on but I am effing incandescent with rage at the injustice of it all. Ebay refunded the buyer BEFORE he returned the item to me first (against their own policy AND I never did get it back), they would not refund my listing/final value or Paypal fees so the buyer must be laughing his arse off because he got a refund AND the item which I know was not broken at all. Lol, and btw, have you noticed how when you speak with them they give you fake English names? Ebay is a truly disgusting, incompetent organisation. NO SELLERS, NO EBAY.
I’m about to spontaneously combust.
Barbara E. Mauzy
Selling as todays_pleasures_tomorrows_treasures
Re: Transaction Defect Rate
I have been selling on eBay since February, 1998. I have diligently adjusted my selling to meet the demands of your ever-changing requirements. This is the first time I am putting my frustration in writing, and I hope you seriously contemplate my remarks and I request that someone from eBay respond to me.
My phone conversation was on Thursday, May 1 at around 11:30 AM EST. This was an extremely unsatisfactory experience on many levels. The person with whom I spoke was scripted. She was unable to answer my questions; she simply read through the script. In the past when I spoke with eBay representatives I ended the conversation with lots of useful information that can make my selling experience easier and more productive. My questions were not addressed and I am truly upset about the Transaction Defect Rate. Also, I never received a follow-up e-mail with more information as promised.
There are basically two types of sellers on eBay: Mom and Pop sellers, such as I and retailers, big boxes like Toys R Us. It is impractical, unfair, and irresponsible to have the same rating formulas for both. eBay was built on the backs of individual sellers but you seem to have forgotten that. For years we individuals built eBay and now we are being treated with imbalance.
Example: I just received a neutral feedback today. This is the first neutral I received in 11 months. I want to explain both of these neutrals because with eBay’s new rating system each of these will become negatives. The most recent one is from a customer who purchased a vintage Bakelite knife and wrote: “Thought i was buying the whole set as pictured.” Here is my description: “Butterscotch Bakelite ~ Great Condition ~ about 9″ long overall ~ marked: HENRY’S STAINLESS very light scratching on the metal and Bakelite handle ~ the handles have been polished by Jim (see the last chapter of my book, Bakelite in the Kitchen, 2nd ed.) the picture shows 5 knives which you purchase one at a time ~ I just want you to see how perfectly matched they are ~” (item number 111161995739) The listing started with nine knives and has been counting down. With this buyer’s purchase the count now says last one/9. So, because this buyer is too stupid to read, I will get a negative rating based upon your new rating system.
Example: I am an author with more than twenty titles published on topics related to the vintage American kitchen. A buyer purchased my book, Peanut Butter Glasses, 3rd edition and then left neutral feedback because the book which is clearly called Peanut Butter Glasses did not include Swanky Swigs. Really? Again, because of the stupidity of a buyer I would end up receiving negative feedback. Please contact me and explain how this is fair and how this reflects accurately upon my performance as an eBay seller.
I am overwhelmed with the eBay holiday return policy: purchases from November 1, 2014 can be returned on January 31, 2015?! Again, as a small business owner there is no way I can keep in reserve the income from all of the purchases during a 60 day period until February 1, 2015. Small businesses cannot operate the same way as Target.
Fourteen months ago I started selling fashions, and my listings are very well-received by eBay buyers. When someone purchases clothing there are going to be returns because the fit cannot be accurately determined until the garment is worn. Are these returns going to be negatives? It sounded like that when I heard the discourse by the scripted consultant. Please provide the names of other companies that don’t allow returns on clothing purchased online. In fact, I changed my return policy to 14 days as per eBay regulations and now having that return policy can create serious problems in my seller standings because I am allowing buyers two weeks to make a return and if they do so, I am penalized.
I love eBaying. I am retired and it works fabulously with my travels and lifestyle. For the first time since 1998 I am questioning my relationship with an entity that is so hostile to those who are necessary cogs in this giant machine.
I look forward to a call from an individual who can have a conversation and not simply read a script. I would like my issues addressed, and I hope that before these asinine Transaction Defect Rates are instituted someone with some business savvy and sensitivity for the small business owner reconsiders their implementation.
Thank you,
Barbara E. Mauzy selling as todays_pleasures_tomorrows_treasures
Sir I used to have an account on ebay named rbtraders2013 which was restricted by ebay because it was running below standard. Other account I have is kymara2012 which is also restricted because I had more complaints there, but there are no complaints and all issues are resolved now. I was told by ebay that if I appeal after 12th of Jan 2014, I will be allowed to use kymara2012 again.
After having my previous ebay accounts restricted, I started another account named RBTSHOP. I have learned from my previous experiences, and I worked hard toward making sure that I keep my customers satisfied and gain positive feedback from my buyers. Now not supporting my positive effort of running a successful account ebay has restricted RBTSHOP because I had an old account named rbtraders2013. Doing business on ebay has been very frustrating and challenging. I have never received any real help from ebay. I have been trying to do business on ebay, but I have faced hurdles and obstacles all the way through since I started doing business on ebay.
I am being told that I can not place more item on RBTSHOP because I had previous accounts on ebay. I am requesting ebay representatives on ebay to help me out. I am all willing to close my previous accounts and be able to use my RBTSHOP so i request to you people that please remove all restriction from (rbtshop2013). I have worked hard and done my best to keep my customers satisfied. I am a power seller now also my account is now in Silver level.
No one is offering me any real help. EBAY representatives are telling me that they would never close my accounts nor will let me use them. I really do not understand what kind of customer service is that. I am a seller on ebay. If there are no sellers there would be no buyers on ebay.in.
EBAY owes me Rs3500.00 from my RBTRADERS2013 account and Rs 9500.00 from my KYMARA2012 account. I am requesting ebay to pay my money and close those accounts.
Ebay seems to ripping its sellers off. I as a seller have been disappointed with ebay policies
I really wish that I could speak with some one who can provide some solution to these problems.
All I am asking is that what kind of help can ebay provide to its customers/sellers to resolve their issues.
My experience on ebay has been nothing but painful.
To whom it may concern on an poor customer service in Auction Korea.
Dear valued supplier, ebay group
My name is Ik-Soo Kim (ID: “whoisXXXXX”) who have had lots of shopping at auction.co.kr and some at ebay.com and who have loyalty to Auction Korea.
Until present, I have had much satisfaction with ebay group except the following case which is disappointing me about your reputation.
[Fact] I want to cancel my purchase the following product.
– Cancellation for A547304499 (905015678) / Product No.(Order No.)
– Type of product : Air Mat for Camping
– Reason for cancellation : Lack of quantity ( I thought this product was for 2 persons but it was just for one)
Obviously, this misunderstanding came from the Seller’s exaggerated advertisement.
– The Seller has denied to return my money back due to some knife scratched damage causing from me while unpacking and the Seller asked me to complain this case to Auction Korea for “not refund”.
[Auction Korea’s poor customer service]
I notified those facts to Mr. Song-Jae Lee in Auction Korea Customer Service Team and he had promised me of “finding the facts” and “notifying me the results” on Apr. 10th or around.
Until today, I have asked his colleagues three or four times (I was not able to directly contact him by 1588-0184) to let him know that I am anxious to know the development by his phone contact to me.
During that time of period,
(1) Until Apr. 23, he had just contacted me, one time, by mobile letter notifying me of “I am still finding the facts”
(2) Just before (Apr. 28), he contacted me by phone (which I want) and notify me of “We are not able to help you and I am sorry”.
Wow !!! Your Korea Customer Service Team has spend 18 days just to tell your valued customer “We are not able to help you and I am sorry” with just one time mobile phone letter notification in spite of your valued customer’s 4 time asking for notification of the development.
I have spent lots of my time for this matter. How can I be reimbursed for my time and my money..
The Auction Korea can not help me any longer. So I am complaining the Ebay Group.
How can I be reimbursed for my angry and my time and my money ?
Please let me know your consideration and response.
Many thanks in advance for your deepest concerning.
Please contact me at iXXXXX@eins21.co.kr (+82 10 6800 XXXXX)
I did not receive an item and requested a refund. The tracking number shows delivered, however, it was not in the mailbox nor at the door. I checked with the post office and neighbors and no one has seen the package. I tried working this out with the seller and it was escalated to ebay which they always seem to side with the seller. The seller is able to file a claim with the post office which is something I cannot do since I was not the person who sent the item. I think it is very unfair for e-bay to not take into consideration that the postman could have delivered to the wrong address. Now I am out the monies and have not items which I paid for.
My ebay ID : anishashraf2008
I bought some item from ebay India. After placing the order everything was fine. But after days they send me a message that the payment was declined.Fair enough. But i wanted to do the purchase again. Keep n contacting the Customer service, live chat,emails every time they say will get back to you in 24-48 hours. But its always like i have to contact them after 28-48 hours to remind them i have an issue. i bought camera pen using my payback points. Requested refunds several times. But no response. Attaching here the transcripts details
Customer Support Chat Transcript – SR# 1-25078669265
Customer Support Chat Transcript – SR# 1-24608333470
Customer Support Chat Transcript – SR# 1-23992288533
Customer Support Chat Transcript – SR# 1-23943361138
Customer Support Chat Transcript – SR# 1-23942162219
none of the above requests solved.
Thanks
I am totally irritated with Ebay India
I am extremely angry and disappointed with ebay for letting a chinese seller basically steal my money! I have had an ebay account for 10 years with 100% positive feedback as a buyer and a seller. I made the mistake of buying something from China. Long story short, it wasn’t what I ordered, I told them I was sending it back and wanted a refund. the seller said to send it back, but they haven’t told ebay that they received it. I sent a tracking number but the postal service doesn’t track outside of the country, something I didn’t know! Ebay said they won’t refund my money unless they either hear from the seller that they received the item, or that I can prove it was delivered. So I’m screwed out of nearly $170! I’m done with ebay!
E bay refuses to release funds for an item I Sold even after a positive feedback from the buyer. Need the funds to buy another item. Customer service agents Can’t speak English .
I demanded Interest and they gave me a 25.00 credit on my seller fees. JUST BLOWS MY MIND THAT CHINA SELLERS GET THERE FUNDS RIGHT AWAY AND A HARD WORKING AMERICAN HAS TO WAIT.
I am a seller (used to be seller) on Ebay. I sold a phone to a buyer, he puts in a false claim about the phone I refund the money back to him and I never received the phone. Ebay refuses to get the phone back for me. I lost the phone and money through ebay. They need to be stopped and we all need to pettition an file a law suit against Ebay. Maybe they will listen to us seller. SHAME ON THEM!!!!! Without sellers there would be no buyers.
Yep, fleecing us all with higher and higher fees, while cheaply employing filippinos to fob us all off with a load of old scripted rubbish….. without ever actually answering the question you call them about in the first place.
Awful company, just awful
let me know about that petition, I will sign in a hear beat
I recently ordered through eBay India for a software NERO 2014 with the belief eBay sells only Genuine product. But I was sent a pirated copy of the software. This is unexpected from ebay and I need to take some legal action.
Venugopal
I have copy pasted their mail to me.
Dear venugopal030751,
ankitmeena1141 is requesting that you revise the original Feedback you left for NERO 2014 PLATINUM (231201223453).
Reason for request: Other
Message from the seller: PLAESE REVISE YOUR FEEDBACK
Please respond by 28-April-2014
-or-
This request will be open until 28-April-2014. Please respond to the seller by clicking the Accept request or Decline request button.
NERO 2014 PLATINUM
Item ID: 231201223453
Price: Rs. 499.00
End time: 10-Apr-2014 17:04:11 IST
Seller:
ankitmeena1141 [contact seller]
Buyer on Ebay bought a pair of ski boots that had been used for a full day of skiing. They were put up for sale on EBAY, where I have done business for 12 years and pay $59.95 for a store. After receiving the boots, buyer tried to collect the full cost $399.00 from the store where they had been purchased, claiming they were a gift and that he was my nephew, UNTRUE! I told the store that he had bought them on EBAY. He then decided to fabricate a different story, he claimed the left boot had a right boot liner. I questioned how anyone could have possibly get their foot into such a boot, much less ski for a full day. WELL, EBAY, who also owns Pay Pal, took the money out of my account, told the buyer that because they have a guarantee if you are not happy, though you have proved yourself a liar, they will refund you your full price, and the SELLER is screwed. Great way of doing business, and talk about GREED. I cannot get the number of their Executive Offices, so I guess I will have to hire an Attorney. They are WRONG and they KNOW THAT WHAT THEY DID IS WRONG.
They deliberately make it as difficult as humanly possible to allow us to contact anyone with any sort of seniority.
A seller has written me on my personal email account with threats to send someone to my home with a sworn warrant for theft. I called eBay to intercede on my behalf and they have not responded. I requested that a supervisor call me back from higher up in the company than the Philippino answering services. I was told it might take up to 24 hours, though I asked that they call back in 4 hours. The 24 came and went. I did not miss a call. There was NO response.
eBay ruled against me in the “Resolution Center” negating any “Buyer Protection” coverage. It appears to be a marketing ploy to inspire false confidence that they have your back. The appeals device is a joke. There was no vehicle through which to proceed. There was no further recourse.
Saddened that so much phony baloney is going on here. Integrity impugned !
All of this message is copied for my files.
recently i came down with the narcolepsy and cateplexy. i had to shut down all my business and take break from ebay. i was late (ebay says) not sending stuff out. instead of 5 days it took 7 days late. but when i came back from my rest i had a mesege in email and on ebay saying that i was indefenetly kicked from selling on ebay. i tried to tell them what was what but they didnt care. they didnt care that one guy i had bought from had 12000 negatives and i had 3 yet he still selling and im not able to.
then i called them to ask for them to stop sending me selling emails and meseges and they told me how to take the setting off and walked me through it. couldnt do it themselves. i did so and im still getting harrasment meseges about something i cant even do anymore. i asked for a call from the legal team cause i have questions on some legalities like how ebay can make people only take their form of payment when by law you cant keep someone from using FRN to pay debts. also how they hold the money from the sellers like an escrow agent when we didnt contract with a agent of a escrow licenced company. which last time i checked they were not listed as nor licenced as. still no call.
i even told them i was just starting up a consignment deal locally and would be back in full swing to make them money yet they wouldnt do anything to reinstate and said their is no way to sell on ebay again in my life.
i dont believe we the sellers are employees of ebay and there for are not governed by the sites shipping time. and i sure dont think that a medical condition should keep someone from selling . seems almost discriminatory to me. i have done nothing wrong and even have meseges from ebay saying im a power seller and all sorts of good stuff. yet im so bad i cant sell anymore.
i just need a higher up to call the little guys and ask them to reinstate me (smokyant2000) since i was banned from selling for an illness i had no control over. all items still got shipped. nothing bad happened please just reinstate so i can make a little extra money (after your fees) since i had to shut down the shops i was making the most from. if you dont want my money just email me and tell me “we dont want your money” and ill open my own and be out of your hair.
Long story short. Emailed has decided to hold my money from my most recent sale even though I’ve bought and sold though them for 12 plus years. They tell me my time there means nothing because Ive only sold $10k or so in business. So of course I raise hell and get a rep that tells me to call back today and they will release my funds. Well turns out the agent was lying just to get me off the phone and they are refusing to give me my money even tho they have recored proof that I was lied to. Clearly eBay no longer cares about its rep because of their size. So little guys like me mean zero to them so it doesn’t matter what I do or how they treat me. Being lied to meant zero so that also equals their level of standards. I pray for a feedback form or something because I will never do any type of business with them ever again!
Dear fee-bay. Thank you for inconsistent enforcement of policies, incompetent staff, and vague policy updates. Once my listings run their course, I will be closing anything related to your company and moving to other sites that actually do have a clue how to treat sellers.
I recently had my account suspended from the “cell phone accessories” category because I posted some display phones for sale. By my understanding of “display phone”, it is a non-working device (no internal parts) that is used in place of a real device. I can find 50 other listing that look exactly like mine did by simply doing an e-bay search for “dummy phone”. I have even reported a couple of them to see what fee-pay did with them. Some were removed, others remained. I guess fee-bay’s policy XXXXs are too incompetent to able to do a simple search or write detailed reasons as to why listings violate policies And management is too incompetent to instill a sense of consistency in their employees So I guess Fee-pay is attempting to drive away sellers over fears. Good buy fee-pay. Leaving you hurts a bit, but not as bad as it did while I was selling there. ebid.net or or any other site should get a bump when ebay finally does itself in!
I listed my 2010 ford crown victoria on eBay for sale. I own a security company and have sold all my old cars on eBay before. Well this time eBay tells me that my ford crown victoria police interceptor is not against eBay policies when it comes to selling my security vehicle with AMBER light bar but that they can’t sell my ford crown Victoria because it’s a police interceptor. They currently have 98 ford crown Victorias being sold but they keep removing my car. Then they email me telling me that it was their mistake and then when I realist they pull it off again a few hours later. Their call center is in Asia and they have no idea of what happens in the united states. They kept calling my car an emergency vehicle. But yet they sale police badges, uniforms, red & blue lights, knifives, police equipment, police gear, police patches, police decals ect. Must I go on. eBay is now a very large business and has forgotten that it’s people like us the buyers and sellers that make them who they are. They now simply think it’s ok to blow off customers and sellers as they please. Let’s teach them a lesson that they will understand and see the we the buyers and sellers ARE EBAY! Let’s hit them where they can feel it the most (their wallets/pockets) let’s start using amazon and other companies that know how to answer, treat and assist the very people that make the business. I have been dealing with this for (2 weeks) and I can’t get a direct answer from them. AMAZING! Never get call backs and customer service is a joke.
Ebay suck very bad customer service
Poor customer service. Terrible English in Asia. I want to talk to someone in corporate. I am getting nowhere. I demand quality customer service and want someone who is in the US to talk to regarding this issue. I am very disappointed with the customer service representatives I talked to today.
I called Ebay and trying to explain a concern about an item I sold and I was called STUPID by the the representative. This just confirm the what people have said before.
Today I was informed via email that my listing for a new unopened Rosetta Stone Spanish course levels1-5 was removed. Reason: Rosetta Stone emailed Ebay saying that there was no proof of proper ownership. That is ridiculous! Does Ebay require “proper ownership and licensed purchase of every trademarked item on Ebay? Should Sony, MGM, FOX, etc. require proof of proper “ownership” of every DVD, CD, VHS tape, audio CD, trademarked piece of clothing, trademarked pair of binoculars, telescope, tool, etc? I am a 71 year old man. I have worked diligently throughout my lifetime to build a reputation of honesty and integrity. I have 371 transactions on Ebay with zereo bad feedback. You and Rosetta Stone just put 71 years of honesty and integrity in the toilet. I don’t know any super-duper lawyers, but my daughter’s neighbor is a lawyer. I’m sure he can recommend a good super-duper New York law firm that would be willing to sue Ebay and Rosetta Stone for the damage you have done to me and the mental anguish I am suffering because of this. My family is also hurt by this action. I would appreciate a response from Ebay concerning why only Rosetta Stone is targeting your members. Believe me, I WILL contact all the manufacturers of the DVD’s, CD’s and every trademarked item on Ebay and strongly suggest they require “Proof of legal ownership” of every single one of their items on Ebay. I will also suggest they take legal action against Ebay if you do not co’mply. Maybe it’s time for Ebay to give way to its smaller competitors. I’m selling my small stock holding in Ebay and will suggest to others to do the same. i’m sure Jim Cramer and the big news services will love to examine this practice under their microscopes.
The Wheels Are Coming Off of Ebay!
DEAR MR. JOHN DONAHOE, REMOVE YOUR COSTUMER SUPPORT FROM YOUR PAGE. THE IS NO SUPPORT FOR COSTUMERS OF E-BAY. 3 TIMES PROMISED A CALL BACK FROM A SUPERVISOR AND 0 RETURN CALL. THANKN YOU SHERYL, LAUREN AND KRISTAN FOR THE NON CALL BACK. E-BAY IT’S ALL ABOUR COLLECTING $$$$ AND SCREW EVERYONE THAT HAS A PROBLEM AND NEEDS HELP. THEY DON’T CARE ABOUT YOU ONLY CARE IS $$$$.IT’S ONLY 6 DAYS THAT I HAVE BEEN TRYING TO RESOLVE AN ISSUE. SHAME ON THIS COMPANY FOR NOT BEING COSTUMER FRIENDLY.
eBay customer service is absolutely horrendous. I have waisted hours on the phone with customer service and had no resolution to my issues. eBay has outsourced all customer service to other countries. I have never had a person who speaks English as a first language on the phone with me. The resolution process is so flawed and time consuming its almost not even worth filing complaints. I can’t get full power seller discounts because I cannot ship all items in one day? Most people on eBay have normal jobs. No, I cannot get to the post office every day of the week. There are so many crooked individuals on that site making the bidding process unfair. People with multiple accts, working together, driving up items etc… It seems they could really care less as long as they are getting their fees. It’s impossible to forget them. When you call customer service it’s the first thing the automated system tells you. How much you owe and if you want to pay it.
Ebay willingly allows buyers to defame sellers. Buyers can lie and leave false negative feedback, tarnishing a seller’s reputation, and Ebay does NOTHING about it. History shows that eventually, a competitor will come along that treats their customers appropriately. In the meantime, I urge sellers to write to the California and US Attorney General’s office and complain that Ebay’s policies encourage defamation of character toward sellers. Sellers are not allowed to leave negative feedback against buyers because EBAY doesn’t want them to stop buying! But they could care less about preventing buyers from defaming sellers, and the sellers are the ones PAYING THE FEES! WALL STREET pay attention! EBAY is poorly managed! PLEASE WARN INVESTORS NOT TO WASTE THEIR MONEY!
This is very true! eBay does NOTHING to protect a seller from a lying and cheating buyer. Sellers are mistreated ALL the time and it is unfair. There is no resolution.
Bankruptcy Discharge Number: Case number ..-…..-…Chapter. Do NOT contact me again or you will be sued and investigated. Federal Trade Commision, BBB, Consumer Protection. This was already issued to you you via mail, months ago, by law the harassment. eBay has continuously said “F” Federal Government. Rogue a** company. Hope you enjoy enjoy talking to my lawyer. Good day.
Ebay’s buyer protection policy violates sellers rights and is unfair. They only resolve problems for buyers even when they are fraudulent and lying. Why bother having your own seller policy if they rule against it without looking at the correspondence between buyer and seller? If you’re a seller with a problem buyer, they lie, hang up, and refund the buyer without making them return the item. Had enough in PA. They’re losing a buyer too.
Your customer service is WORTHLESS. I spent over 2 hour today (most on hold) talking to over 7 people in the Philippines that didn’t know squat (including the hours that people are available to help resolve issues). I have a global issue and you are no help. You don’t have to worry, I won’t ever have one again, as I will never ship globally again. It is sad to see how issues are handled. You have lost me as a supporter, but don’t think you really care anyway. This is how you get your feedback…you couldn’t have someone professional talk and follow up, as we are just one of your masses and get to send a message that goes into oblivion. I hope this goes right back at you and your stock price.
hello E-bay i just signed up Mar,25,2014 I have a problem right away as soon as i filled out everything you forced a user name on my account which was my actual real name not very secure very wrong regardging privacy issues too so then i went change my user name to my own and made a small spelling error and didn’t notice i now have to wait 30 stupid days to change again just to correct the mistake this horrible please change this asap so when new members sign up for an account we all can have the ability to change mistakes and have time to get to know the rules and know how everything works too I think 1 week would be good for the time period to change account info or whatever needs changing not 30 days i’m new there’s no followers i have not bought anything or sold anything so please let us change are account settings and info for at 1 week tyvm.
i have purchase polo t-shirt from ebay.but no any logo ya company polo,i save purchase order & id (2) rules say any company issue with bill sell item,but with-out bill item send.
i claim for this t-shirt
OK I’ve been trying to resolve an issue with ebay for months over $13.11 & NOBODY seems to know what they are doing. Every once in a while I’ll call back hoping that someone with half a brain started working in customer service. Ebay is the worst company I’ve ever had to deal with. I stay on the phone for hours at a time and get nothing accomplished. Once I get this resolved I will never use Ebay again.
I too spent 2 hours today on the phone with 2 different reps. The first one spoke like a robot and did not understand what I was saying. She said her supervisor would call me, 2 hours later I get the supervisors call and I may have as well spoke with the first person, she did not answer my question. I listed an item as “faux” in my description, no where in my description do I imply anything but “faux” after the description, I give a little history on the subject that I found in an encyclopedia and they are accusing me for being in Violation of MC999, when in fact, I listed my item modeled after another one sold recently using the “sell one like this feature!” They removed my item once, I revised my item a second time specifically mentioning that this was not in violation of MC999 and they can’t tell me how I am suspected to be in violation of this guideline!!! My ad is identical to the one I copied with the exception of the item specifics, there are several identical to mine being sold on eBay, yet they can’t tell me why mine was remo ved! The only thing I could get out of these 2 frustrating hours of speaking is that the encyclopedic description and history of this type of artwork was in violation, is this not a violation of my freedom of speech! I was just giving some history on the item and specified that my item was “faux” which means fake or copy or similar to but not like the real thing! What about that do your customer service specialist not understand about this?????
Maria, I truly feel your pain. But I do want to say that the freedom of speech amendment has nothing to do with private industry. Freedom of speech means that the GOVERNMENT shall not infringe a person’s right to freedom of speech. Although this idiot company has about as much red tape, consistency, and customer service levels of our government, they are NOT subject to the same freedom of speech amendment that the government is.
I have had my ebay account for about 4 years, 100% positive feedback,…all of the sudden I was restricted from selling movies anymore. I appealed and it was denied. They said they couldn’t verify the authenticity of my items. I submitted my Amazon receipts but they said Amazon isn’t reputable seller so they can’t verify my movies are genuine. I don’t know what to do. I called customer service and all they say is I am restricted from listing movies. I know, but why was I restricted in the first place? They don’t know and/or won’t say.
I have been reading the posts all of which seem very similar. For the past five days I too have been trying to resolve an eBay created problem. According to the six reps I spoke with it is eBay’s software not properly working that is to blame however even though promised to correct the problem I still continue to receive little to no help.
EBay should remove all management and start over.
yes they should clean house but that won’t happen try craigslist as well as ebay. I try listing on ebay but there server is so slow you get kicked off because it times out. and try getting resolution. They will go down when a new better ebay type company gets up and going just remember this THEY DON’T CARE ABOUT ANY ONE MONEYIS THERE GOD
I purchased 4 tablets from USER SUPERSAVING360 and they all worked fine until after the 90 day warranty. After the 90 days the tablets will not hold a charge. Also if 90 days pass E-bay’s buyer protection and the authority to write a review of the user is not applicable. I have called 4 times to E-bay to get hung up on and not get anything resolved. I have proof of everything stated in this message, as well as how much this “SUPERSAVING360 ” has insulted me.
F*** EBAY
I sold an item on Ebay and buyer claims it was broken upon receipt. I have pictures showing it was perfect and wrapped securely when sent, however, I quickly agreed to give a full refund as per my listing. Buyer said it was too much trouble to go to the post office and decided to keep it (probably glue the little foot back on that they broke) and left me horrible feedback. I’ve been an Ebay member in good standing since 1998. The buyer did not give me an opportunity to make it right, thereby not abiding by Ebay policy. I’ve sent five messages to Ebay to remove the unfair neg feedback and heard back at all. Getting more and more angry as the days go by. Anyone have a similar experience? Does contacting Ebay corporate help? Thank you.
* haven’t heard back at all. Also, wasn’t allowed to leave feedback for the buyer. How is that fair?
Yes! I called eBay and it was a call center in India. They spoke barley in English and were totally rude and unhelpful. So sorry you’re going through this too 🙁
Having major issue with eBay been on the phone for over 14 hours this trying to resolve issue with sellers . Some one needs to call me back asap , my number is 609-880XXXXX
I listed a Tiffany Bow Tie silver ballpoint pen on ebay. Two days later I received an email basically telling me that the item was fake. The item was received as a gift from the Mirage Casino back in the mid nineties. I called ebad about this and they want me to provide a receipt to prove it’s authenticity. I guess I’ll go back to Craigs list where at least you can expect to get screwed. Ebay is a bunch of b.s.
In Firefox v.26 with cookies turned on, the “box” where you type in your feedback , is not a box at all, but just a line, so it doesn’t look like a place to type in text. The faulty “box” is not obvious at all. The process of leaving negative feedback for buyers and sellers has been made hidden by that. Is this a method Ebay is using to increase buying and selling by cutting down on the amount of legitimate feedback. Does Ebay instead sell a positive rating to it’s sellers? Leaving feedback should be easy, not hard, it should be prominent, not hidden. I hope you’ll address this.
your response was to tell the buyer to send back something he claims he never received to get a full refund…. that makes tons of sense! Just so you know I am being told by my attorney to follow through with a small claims law suit naming John Donahoe as the defendant so that he must personally show…. hope he has the time to come visit us here I will be filing first thing Monday!
I have been trying to contact you about Cs-5049897013- because I contacted the authorities regarding a mail fraud complaint I wanted to file, they told me the package was clearly marked 8.2 Lbs. so it could not have been empty when it left my control and that the buyer had to contact UPS or the authorities if it was empty at delivery and make a claim, I had no further standing. If you choose to reverse my funds however they did say I have a case for civil action against e-bay and the buyer. I need you to contact me before this is completed so that I can tell the attorneys how to proceed.
I recently contacted eBay customer support for the 5th time to experience once again the run around. This time I was on the phone for 1.5 hours, and no matter what department I was transferred to, the end result was the same. Each representitive sounded as is they were reading from a text book and couldn’t provide answered beyond that. Finally after hours of frustrating calls to customer support I demanded to speak to a supervisor and OF COURSE she was not available and my ONLY option is to wait up to 24 hours. Also ensures by a “IF” she calls me back. As both a seller and buyer on eBay, I am disgusted with the lack of real customer service. I’m tired of being told the exact same text book answers. As a seller, eBay please remind me what again I am paying you for each moth between fees and store subscriptions? Oh yes, for you to give me the runaround and being told to wait. I wish someone from corporate would finally call me or Atleast send me an email to discuss this major flaw in eBay. In ready to close me store, close my account and say the heck with it. This is my full time job and not a hobby for me and I dislike the lack of respect I get from you as MY vendor.
Reading from a script is correct. Ebay has given a false customer service set up with foreign agents with no authority to do anything but apologize and promise at the same time in poor readings from a script. I remember a time when there was real service from USA reps who could actually take action IMMEDIATELY. The CEO’s don’t care any longer
. if something goes wrong..you are now screwed. suck it up or quite using eBay.
also I recorded the whole hour and 49 minute phone call and I’m going to post the whole thing on youtube…this way I have proof that ebay is a sham…
I recently called customer service asking questions about seller fees and got the run around with really no logical answer .. at that point got mad and told the lady to f-off and then I hung up the phone.. not even five minutes later I got three emails (At the same time) first one was letting me know I was highest bidder I an item I canceled my bid on, second was to let me know an item I had listed had been deleted, and third was an item I purchased 5 days ago that I paid for and was shown to be shipped was cancelled because it violated ebay policy… so to make a long story even longer I called customer service once again and was transferred eight times to different people and each time I told them I felt I was being retaliated against for what I said in anger, and each time they would tell me they will have to transfer me to someone else.. I asked to speek to a supervisor and she gladly told me that she would transfer me tosomeone else… these call centers are a joke… I’d get more information being black walking into a clan rally then they gave me..at least in the rally I know that I was already screwed…(ebay sucks)
Many people told me about the good services of selling and buying with Amazon but I never tried until I encountered eBay’s so-called customercare so horrible again and again. They could easily block your account and you got to spend hours and hours to recover them. They could easily suspend your account and you when you call them — they don’t disclose any reason but tell you to buy or sell at somewhere else. When you ask the customer support’s full name, they just hang the phone. I don’t believe eBay founder did not build his business this way but who can tell me: “WHO OWNS EBAY?”
EBAY is actually aiding and abetting /assisting Counterfeit crime !!
I bought on Dec 13, item 141147418782 (GOLF CLUB ROCKETBLADEZ graphite iron SET $359 ) . Luckily a negative feedback warned me its a fake, but that’s after buying. Hey, I’m thinking how’s that possible. Sure enough I receive said clubs and I believe they are fake and also they come from Hong Kong despite a new jersey ebay address. I post a resolution case for refund . I prove in photographs its a counterfeit. The seller in New Jersey twice admits in writing they are counterfeit!
So EBAY tells me to post back the counterfeits to the seller, even though this guy sold at least 10 possible fake sets under OSCAR030886 !! Worse still I pointed out another listing 321294149223 selling the same “fakes” today under the name TAYLORMADEDEALER .
The internet suggest that counterfeiting is rampant in the Philippines. So how are these guys handling EBAY customer service going to show sense or reason on this USA crime ?
IM FORCED INTO SENDING GOLF CLUBS BACK TO A GUY TO RESELL COUNTERFEIT GOODS TO SOME OTHER MUG. (otherwise they won’t refund me) (I said I wanted to take clubs to local police). WOW
Ebay is allowing fraud to be perpetrated on it’s auction website either through ignorance or mismanagement. Fake SD cards sold as 32GB which are really 1GB and somehow spoofed to look like 32GB to a computer operating system. It took me nearly 3 months to figure out that I had been the victim of theft. Paypal/Ebay will not take any action to refund my money because more than 45 days have elapsed. I am not a professional computer forensics investigator so it took this amount of time to figure out the crime. Ebays intransigent refusal to assist in recovering the funds stolen has really irritated and frustrated me. Now I must go to the U.S. Attorney to seek prosecution of the seller and then I will file civil suit against the seller and ebay to recover the money stolen from me plus costs and damages. My investigation has revealed that this seller (and others) have been perpetrating this fraud for over a year… why has ebay/paypal allowed this to happen? Why have you not stopped this fraud before now? I have been a participant with ebay since the beginning, my current account has been active since 2002 and my previous account dated back to nearly the inception of ebay. I have weathered many problems with ebay and sellers on ebay, most of which were remedied over the course of time. Ebay/paypal… it’s time to make changes, straighten this out and stop the crime that is being perpetrated through your site.
Official Complaint – to pay pal and ebay
Regards to received incorrect damaged item and not received my item ,…
1. I have been very disappointed with the service provided by eBay.
2. I received a package with 2 different invoices – the item that I received was not mine (there were some essential oil inside the pack) – my blue wax was not there..(assuming it was missed package)
3. I called eBay and explained them the situation – ( as per ebay csr my money will be refunded in 10 days no matter what and THAT I SHOULD DISPOSE THE ITEM ) – after that the ebay csr spoke with me she transfer me to ebay.
4. I called back the next day speaking with ebay crs – she was very rude and did not really supported the call in proper manner. ( I was really fusterated being the point I did not get my item and I had to face this rudeness)
5. After couple days I get an email from PayPal asking to send the item back in order to get the refund – NOTE: the essential oil that I received were damaged + on the first original call I was never told to save the item.
6. I called again to ebay and spoke with csr and explained them the situation- they said I need to speak with PayPal – after speaking with PayPal person I was told the money will not be refunded being the point I had not saved the item.
7. I’m going in circle with pay pal and the only resolution I have been suggested is to dispute the credit card, my question is why do I have to go that far and go in circle again and again..
8. I HAVE MADE 35 CALLS FOR PAST 1 MONTH and no resolution..
Here is my concern –
1. I was never told to save the incorrect damaged products – so how am I expected to return the item.
2. I’m going in circle and no progress on refund or replacement of the item.
I like to some to please take ownership of this issue and resolve in better productive way.
At this point I don’t have my product or replacement or refund.. NEVER EVER BUY FROM Ebay..
ali_eXXXXX@yahoo.com
The way Ebay treats it’s customers, both buyers & sellers is disgusting. It is impossible to ever speak or email anyone, other than the front line scapegoats that are answering the phones, usually in what sounds like the Philippines. most of them have been given prepared responses that can be used in most situations, and claim it is impossible for them to transfer you to someone you have spoken with before who actually was somewhat helpful(they were in the U.S, maybe that was the reason). They will transfer you to a “supervisor: who lacks reason as well, and then will refuse to allow to go any further. My situation involved fraud, and based on past experience, Ebay is not doing what is should be to both detect, prevent, and catch fraud after it happens. I am being held accountable for paying, and Ebay has done nothing to look into it, hiding behind the sham USPS delivery confirmation that is being abused by scammers. They refuse to provide any information that will help me to do an independent investigation. It seems all of Ebay’s higher level employees are locked in a fortress, so they never have to bother with those “nuisance” customers who pay their. I’m sure the corporate executives really couldn’t care less about our complaints, but I am taking my issue to the Ca. Attorney General, FTC, and any other gov’t agency that might help, and I advise every one else to do the same. THE WAY EBAY OPERATES IS TRULY A DISGRACE BROUGHT ON BY LACK OF DIRECT COMPETITION. Their other 2 partners in crime PayPal & Bill ME later are equally deplorable. Note to Ebay: Not everyone that complains about you and to you is just a “problem” customer, and I venture at least thousands of people have valid issues that you try to frustrate them enough to give up, or simply ignore.
I am beginning to see how ebay finds it so easy to throw their customers under the bus? Ebay must be in need of funds? The reason I say that is they have used their power of avoidance to steal the e-bucks that I earned while on their site? It doesn’t surprise me that you protect the theives that are using your site? It also no longer bothers me that I am not welcome, I prefer honest, reputable people, and believe me you are not in that arena. I would like to say one other thing, if you have a complaint? and you eventually will! Learn another language before you complain? They will have someone respond to your complaint that cannot spell english? let alone speak it! Done and disgusted, so you can have it all, enjoy it, take your thieving friends to lunch, do whatever you want. I doubt that I will miss 43dollars, But you should stop and think how many of your sellers benefitted, and yourself while I was earning 43 dollars in a thirty day buying run! You are truly stupid, arrogant,, and in time it will catch up with you! Good day!
I am a seller on e-bay with a 99.5% feedback rating. I have had over 300 seller transactions and received excellent feedback and was considered a top rated seller and power seller and I enjoyed the benefits that went with that. I list over 200 different items at any one time. Over the course of making these 300 plus sales, 4 buyers have found the products received as below their expectations. Even though they gave overall positive feedback. I am now rated Below Standard and have been warned by e-bay. There are two things that particularly annoy me about ebay, and how they are dealing with this. First ebay does not inform the seller which items received low grades in below expectations category. So e-bay, as much as I ask your customer service people to tell me which item (s) it is so I can fix it they won’t because of retaliation against the buyer. Ebay, give me a break. If a buyer gives negative feedback the seller would know who the buyer is. And retaliation. Seriously? Also, by not telling the buyer which product the buyer complained about how are we to fix the problem, Telling me I have a problem and not saying what the problem is is useless information (and costly to the seller). This policy does not improve the buying experience on ebay. Secondly, as I mentioned part of the feedback matrix is product did not meet expectations is very very subjective. Because I am sure if I know the product(s) being described I can find feedback saying the product exceeded expectations. But again, ebay if I do have a product problem and you don’t tell me which product it is, how am I suppose to fix it?
I have tried repeatedly to talk sense with you people, I see it is impossible and I am tired of no response from you? I have made it 68 years without ebay, and the only time I have ever been cheated, and then ignored was on ebay! I am done with you, and I hope anyone that reads this follows in my direction. You are the worlds worst at buisness relations, and I am not interested in your fake products and no longer a participant to your lousy buisness! Thanks for nothing!
It is a fact that EBAY Phone customer support representatives quotes policy to the buyer/ seller but they can’t explain to me pretty much anything when I have called with concerns,, I was suspended indefinitely with a seller rateing of 100 %. Yes me being the seller. Who makes these decisions, customer service can’t tell me. I had slow shipping times, support team stated ( put in your description that shipping times may delayed for 2-3 days related to your schedule , no worries , you will be fine) well here I am banned from selling. 2 nd issue was a buyer wanted to return a product after two months, again I was told no worries, buyer is way out of time frame. I was very mad when they sided with her. Maybe because she is a power seller…… That is very poor moral on Ebay . I will no longer buy from eBay and I plan to follow up with BBB
Jennifer, I just finished reading your feedback to eBay and I was NOT surprised on what you had just experienced with eBay and a buyer wanting to return a product. I am currently going through this as well but refusing to reimburse eBay for their irresponsible and premature decision to reimburse Mr. OK for a product e damaged and wanted a refund. eBay reimbursed him without telling me of their decision and expected restitution from me to make them whole. What a laughing joke this is. After talking with one of their geniuses, probably someone with no more than a third grade education, I learned from this lady that a buyer if favored by eBay can request and gain a refund even if they completely destroy a purchased product or BEN send back to a seller a completely different product other than the one bought, and STILL get a refund. This is clearly an infringement and malicious behavior. I have contacted the Attorney Generals office and they are curious about this, in addition to, contact CNBC about your experience, negative feedback publicly will hurt them. Also, it concerns me of how am any people have been hurt by this policy and forced to refund and not able to resell a product, but out their money. From what attorneys have told me, there could possible be grounds for a class action lawsuit forcing eBay to change their policy and/or reimburse all sellers worldwide that have been treated unfairly. Also, since transactions are done through banks and mail, eBay is now subject to federal involvment.
The following is an email sent by me to Ebay on 13 December 2013 in response to them not working out a solution for me after being deceived into purchasing a Nokia Mobile phone that was confirmed by the seller as being a USA Model and having the correct accessories such as the proper headset. The seller even said that he purchased the phone at Staples USA. Both Staples’ Office of the President and Nokia contradicted what the seller has told me. I was cheated. After not receiving any response from Ebay, I contacted them today and spoke with Daniella. She said that she can not promise me that she can get my message to anyone higher up than her and can not promise me that anyone would return my call.
RE: Case # 5043255775: Customer Support made a final decision
Hello,
It is shameful that Ebay promotes sellers to blatantly lie and deceive customers and refuses to step up to the plate and correct the matter. Just because your company does not have a unique policy that deals with the specific issues such as mine, it certainly does not give you the right to favour the seller. This is outrageous! Your seller has directly and clearly lied and deceived me. Your decision is unacceptable. I request for you to reconsider the matter, other wise, I will have to escalate this matter further with the authorities and the Consumer Protection Acts of the relevant states of the USA and international consumer protection bureaus of the European Union, since it was the seller was aware that the phone was to be and was purchased from outside the USA.
I suggest that you contact the seller and ask him to make good on his deal or I will report him, as well as Ebay to the above and Interpol, IC3, Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C) as well as prepared to take this matter to court simply on the basis of principal.
What the seller has done is simply bad dishonest business. I was extremely clear when pointing out to him all the facts and my questions prior to my purchase. If Ebay does not have a polity in place to deal with such issues, this is not a valid excuse. Ebay should have a policy to deal with issues such as mine..
My phone was shipped by a Licensed Freight Forwarding Company called Four Start Cargo, located in Miami, Florida. Four Start is approved and a US Exporter by US Customs and is fully insured and bonded. The seller knew what he was getting into prior to his sale to me. I clearly disclosed all the details and cirXXXXstances to him prior to the purchase and he has lied to me through your website which you do not only promote but are not finding favour in him.
I look forward to hearing back from you soonest in order to avoid unnecessary and further cost and time to all parties involved, especially since we are talking about a request by me for a lousy US$35.00.
I request that you thoroughly review all the messages that were written to and from the seller with regards to this purchase and verify all that I claim by contacting NOKIA and Staples USA.
Regards,
Ariel XXXXxx
+17XXXXXXXX700
I have promised to give the details of the scam that is taking place in coins and currency on ebay?, But after considerable thought I will not because ebay doesn’t want to help Me, so I do not want to help them! Their is another reason for withholding this info? And that is there are a lot of good sellers on ebay that could be hurt by this? and they do not deserve it. As I said yesterday, There are some really good sellers on this site, and it isn’t fair they get tossed into the same category as the thieves. With that being said, I have decided to simply announce a few people that I will never trade with again! If any of these people offered me a fifty dollar bill for 1c, I would never accept! These two names have been removed from my buying list, contact list, any list I have that is current, these names have been removed! “OLDCOLLECTORCOINS” & LANCE NEWMAN! I will leave it up to everyone as to why they are no longer on any of my buying list? I hope you get my drift? As far you E-Bay? You don’t want my buisness, That is fine!, I have made it for 68 years without you! That is longer than you will be around if you continue to operate as you do at the present time! Since time is important to me, I will not be back, But I sincerely hope no-one forgets this message!
COMING TOMORROW!
A BREAKDOWN OF HOW ANYONE COLLECTING CERTIFIED COINS CAN AND WILL BE RIPPED OFF ON EBAY!! PLEASE READ!!
I have been so busy speaking of how disgusted I am with ebays handling of a complaint, and their refusal to contact previous sellers, I have decided to try and reach out like this? After posting, I had a few calls from friends that also were in shock as to ebays handling of this situation?, But first things first!
I assume ebay has blocked all my mail because they fear what might be said?, But the intent behind this mail was to report great feedback to a seller! The other reason was to thank the nearly 150 other honest, knowledgable, friendly sellers that I have done buisness with.
I think ebay has the opinion that all I intend to do is run everything about ebay down? Not true at all. I want to take a minute to tell of some of my dealings on ebay! I first of all have met many wonderful people! They have shared their expertise many times, and have been so helpful in closing deals I can’t thank them enough! I have had some great experiences on ebay! Out of 150 sales, A total of 3 were not as expected. @ of the three were just a lack of knowledge, or a seller with an imagination better than his product. That was all taken into consideration, and there was no complaining to him or ebay! The second incident was a little more serious! It involved a little funny buisness with the camera, which was pointed out to ebay, and as dis-honest as it was, I didn’t want the money back, I took the loss, but I expected ebay to remedy this type of bad advertising? They did nothing and he continues today doing the same thing to other people. I simply killed the issue by removing him from my saved sellers, and will never buy anything from him again. If you think about it, 2 incidents like this is not a bad percentage? I would truly expect that much of a problem in that many buys from Macys or Walmart,ect? But the third incident was not a mistake? I consider it outright fraud, What was done to create this? Someone should have been banned from ever doing buisness on ebay, or jailed? I have come to the conclusion that ebay has no understanding of buying a certified coin? and what is expected from a certified coin? The people that certify these coins spend many hours in school, including mentoring on all ways and means of counterfeiting? They are very good at what they do! I don’t think ebay understands when you buy a certified coin, it usually is quite expensive, but you are so relaxed spending the money because you are certain of what you bought? Ebay has ruined that certainty by allowing their seller to sell a certified Fake? The people who certify do not place fakes in holders and pass them off as good stuff? Does that not make anyone wonder how a fake got in that holder? Ebay has no knowledge of this type of buisness, and they should make themselves better informed, or at least be prepared to take the loss if they are going to protect thieves. I hold ebay responsible because they were told about this and have done nothing!! I will also tell you I firmly believe there is more than one person doing this? and if you think for one second it is a one time thing? You have got to be a dreamer. Anytime someone can make a thousand to ten thousand per cent on something, and even after being caught, left in buisness to continue, you really think it is a one time thing? I think if they are greedy enough to lie, cheat, and steal once, They are doing it as often as possible! I also think ebay likes the percentage? They sold over 5m coins last year, how many were fakes?? But ebay no doubt enjoyed the bottom line, stolen from the people who make this site work! You need help!, You need more knowledge, And you need to weed this trash out! Thats it for now, Merry Xmas!
PS. Buyers Beware! This is an expensive theft, and it is very hard to detect! More explanation coming soon!! You will be aware of how the entire scam works before I quit writing! And once again, Thanks to all the good sellers, and I wish all of you a Very Merry Xmas!
I am writing about the fact that I was mislead on a few occasions by customer service representatives regarding category limits placed on new sellers. I started selling in the middle of November and made my first sale just after listing my first item. I started on the assumption that I could list 100 items and $5,000 worth of sales each month as stated. That is a false statement as each new seller has category limits. My merch happens to be name brand used clothing. I have a good supplier and am fortunate in that regard. After I triied to list my 21st item in the clothing category I was told I had reach my limit. Then I was told I could list 20 additional items as of December 1st. Another lie. Then I was told after 30 days from my start date I could list another 20 items. Yet another lie. Each time I talked to a rep they passed me off with the promise of talking to someone who could raise my category limits. Another lie. Now I’ve been told I can list more items in my category as of January 1st. We will see if that is another lie or not when the time comes. I get 100% positive feedback. My paypal funds are held a week and a half-two weeks after they are received by paypal. (ebay owns paypal) I can understand policies but I don’t understand the lies. It goes without saying that I lost a ton of money and ebay lost a ton of final value fees by not having better selling policies than the constant lies. There is no personal touch anymore as I guess the attention goes to those who drop ship large quantities from warehouses to make a buck (or less) on each item. Ebay has gone the way of corporate America. All greed and no regard to truth.
Hear This Ebay! Anytime I have the time, I will be writing about you! There is no shortage of things to say. You can ignore me, Make it impossible to get a satisfactory response, But you cannot change the facts even though you try hard to do just that! The problem for you is ,I have printed records of all buisness done with you. I would imagine you are working on a way to delete that also?? It is so easy to just be honest, Yet you must have woke up on the wrong side of buisness? You will be around a long time, But everytime you cheat someone, Multiply it, because there is a factor to it! To all those that collect coins!, I truly hope this was a one off?, But the profit margin is so huge I seriously doubt it! If nothing else, make sure you buy no more without the seller stating exactly what he is selling you”AND THEN HOPE” you have done buisness with an honest seller.
I would like everyone at Ebay to know that I will never quit describing your inappropriate responses to buyers who have been misled, cheated, or had fraudulent practices excercised on them You are the most uncaring company in existence today. Your decision not to know of problems will lead to many more. I hope no-one gets cheated on these fake coins that are being sold, and I really do care about the reputable sellers on ebay, But there is no excuse to “PROTECT” a thief, and throw a reputable customer under the bus.I would have to think these complaints do not reach their intended delivery , because no competent buisnessman or woman would want this kind of buisness taking place on their site or in their store. If you have some “CERTIFIED” coins?, I strongly suggest, you have them RE-CERTIFIED. This is really a good “SCAM”!
E-bay does not care a bit about the cash customer that makes this company a success! I would advise anyone who has the same hobby as mine “COIN COLLECTING” to be very careful when buying on ebay? If you think buying only “CERTIFIED” coins is your safety net? Think again! I recently bought a “CERTIFIED” coin, It was certified by “PCGS” and after paying for it I decided to add it to my registry “NGC” coins! The coin came back as a “FAKE” All ifo pretaining to this coin was removed from my archives at ebay following a request to be refunded for this coin! No-one had the least bit of interest how this fraud was completed, No Questions asked! No Refund! It is time to bring Ebay back to earth, QUIT!
If they will not take the time to find out who is mis-representing, They do not care but about one thing, THE BOTTOM LINE. They do not care how these profits are obtained, and they apparently do not mind doing buisness with the people who are ripping the public off! Your complaints will never get to the people who are probably trying to make this co. a good place to shop? But they do not deserve anyone who believes in fair play. They always want you to rate your experiences on ebay? and rate the seller? I rate E_BAY AS THE PARTY WHO NEEDS TO BE INVESTIGATED! NO * FOR EBAY
This is for all to read that sell or buy on E Bay. If you have a problem selling or buying, do Not count on E bays help. If they promise you they will give you something, or take care of a problem and they are putting it in their notes so when you call back, they will know, Don’t believe it. They say one thing but do the opposite. They promised me a coupon to use on E Bay for my loss, but than declined to give it to me. I have wasted hours on the phone with these idiots and then they have the nerve to tell me they are giving me a warning for using profanity. E bay can go F*** Themselves. It seems there way of dealing with a problem that might cost them money is to lead you on until you get tired of calling. The person last night said he would give me their corporate number to call knowing full well it was a recording only to send me back to the same ass holes I was dealing with most likely in India or the Philippines etc. I have had an E Bay store for years and lately have been taking items off. Now some and off will have a new meaning. I suggest you try selling on Craigs list or another means.
Why does ebay offer “buyer protection”? If you have to use it, you will get cut off after so many uses because they seem to LIKE sellers who lie about their items, or never deliver the items you purchased. If you get cut off they tell you you can use Paypal’s buyer protection, and STILL cut off your buying privileges because you DARED to try to get your money back. And god forbid you leave bad feedback for a bad seller!!! OMG you are damaging the sellers ratings!!! Forget the fact that this Seller was ripping people off!!! YOU are just supposed to take the loss and move on I guess. Forget that!!! I will NEVER move on when my money is stolen. Learn something ebay, I’m not going to let you get away with it!!!
Two weeks ago, I ordered an Item (Oxy-Powder Capsules) and I still have not received them. The tracking system is saying that they were delivered on Monday, November 25; however, I NEVER received them to my home address, which was provided. Please note that I was at home on this day.
I have made NUMEROUS attempts to contact both Ebay and PayPal, and have gotten nothing but the absolute WORST customer service, not to mention, ridiculously long hold times, representatives getting angry at my asking to speak with a Manager regarding my issue, and hang ups with no call back; although they have my contact number right there in front of them. The anger that I feel towards Ebay is excruciating. I am absolutely astonished at how a company is still functioning with such a repulsive and neglectful “customer service” team. I am demanding that I received the item that I purchased with a sense of urgency, or that my money be refunded with even more of an urgency.
I was told by a Supervisor yesterday evening, by the name of Vince, that I would receive a follow-up call from him this morning around 9:00, so that he could go through the process of attending to this matter, with me. I still to this minute have not received a call from him at all. Since I do not have a PayPal account set up on Ebay, and purchased this item as a “guest”, I was referred over to PayPal; yet, was never able to speak with them either, as once I am transferred over to them, I receive an automated recording, telling me to leave a message. I want this matter addressed and resolved immediately. This has caused me more stress that it ever should have.
WHY IS EBAY CHARGING FINAL VALUE FEES ON SHIPPING? I HAVE BEEN SELLING ON EBAY FOR YEARS AND I UNDERSTAND PAYING FINAL VALUE FEES ON MONEY I RECEIVE ON A ITEM SOLD BUT NOW THEY ARE CHARGING FINAL VALUE FEES ON SHIPPING FEES? WHAT THE HECK?
Unlawful…we are not allowed to make money on mail.
Then WHY doesnt some start CLASS ACTION LAWSUIT! Because I think they discriminate against small sellers as well.
Customer service is the back bone to any successful business,eBay has been able to or try to create a plain field for both buyers and sellers.Enabling and also facilitating a free and fair market in context,my most recent experience with especially but not limited to the TRUST AND SAFETY DEPARTMENT has been nothing but appalling.A major insight needs to be taking and severe measure must be administered immediate to educate the entire member of this department,a company with a reputation has eBay needs to hire people that can at least have an intelligent conversation and also have a broad knowledge on the policies®ulations and how this rules applies to every member and not just some.A major negligence and unjustifiable penalties are being place on members account by this uneducated fools that don’t understand the meaning of RULE OF LAW.Am really disappointed in a company that i have come to love and its dividend is enjoyed by most,i really hope this complaint is taking serious and addressed with such urgency.There is a lot of specifics and names of people in this department early mentioned that i will love to provide and how there actions is a bad representation for the company,kindly contact me by email and i will gladly elaborate.Thanks and have a great day(kb-bXXXXXX@comcast.net)
There are many fraudelent sellers on Ebay and Ebay does not care. I told one seller that I would have his item checked out and he then admitted the description was in error. When I told him I would report him to Ebay — he said “go right ahead”. He obviously knows Ebay will do nothing. As I see it, this makes Ebay a party to fraud — knowing blindness is no defense for their crime. Has anyone ever tried to contact Ebay. You get a wall of questions and computer answers but nowhere to inform them and no human to talk to or email to. Ebay does not care. Why should they — they were founded by an Iranian. What a sh__hole Ebay is.
I am hoping you can assist as ALL eBay customer service reps have not been able to. Bottom line I want to pay my fees to eBay, but not allowed to per ebay’s system however am continually charged although I have no access to a suspended account.
My name is Kimberly DiGiaimo (ebay user id – Kimberly4cm) a few years ago I had an ebay store for K-accessories that I was trying out. the store didn’t work for me so I thought I had closed it. The email associated with this account was kdig*****@morleybuilders.com. This was a work email address that 2 1/2 years ago I was laid off from therefore no longer have access to since May of 2011.
I do not know my password to my account to login, and ALL of ebay’s password retrieval or password reset sends emails to the address that is not accessible. Why am I not allowed to change my email address to one that works? I understand security measures but how can I pay fees when ebay is not allowing me to get into my account, however continually charges me for an account that was put on suspense for non payment??? does this make sense? ALL attempts to contact customer service sends me round and round to another rep that I have to repeat my story to and offers no help yet I continually have been charged for an account that was suspended over a year ago.
PLEASE someone contact me to have this straightened out
310-995-XXXXX cell phone
kmdXXXX@gmail.com
Reply Reply to all Forward
Hello, my name is Jennifer and, I’m having a horrible time with eBay and I have lost out on a very valuable item $2,275.00. I’m planning on filing a suit against eBay because, eBay is allowing any type of tracking numbers to be put into their system which is wrong because if the items are only allowed to go to the purchasers account address then the system should not allow for a domestic/international tracking numbers to be entered into the system. I’m available to talk to you in regards to my problem and your problem, if you want. Please let me know if you want to join me. I will contacting many more people with issues with eBay.
I have been scammed for $2,500 on a purchase I made in January 2014. I contacted e-bay and they refuse to help me get my money back. The seller was removed from e-bay but I was told e-bay would not identify him to me so I could file charges against the seller. Why does e-bay protect thieves? This seller is back on e-bay today using the EXACT same machine, same pictures and word for word item description he used when he scammed me. He also has 3 other items for sale. I called e-bay this morning and reported this seller again. What a shame it will take e-bay 24 to 48 hours to investigate my complaint of a known scammer. I will be talking to my attorney about a lawsuit against e-bay and am wondering if a class action law suit would be beneficial to the buyers scammed on e-bay. Please contact me at debrafuhrXXXXX@yahoo.com. Please contact me.
I am furious about ebay taking a profit off of my shipping fees. My fees are very fair. The average cost of a necklace is 2.97 or a little more and I always use tracking. I charge either 2 or 3 dollars depending on the weight. A flat charge.
When I called to ask about it, the lady at ebay told me that “people were over charging, so we had to do this.” Really? So why not ding those people? So I sold a pair of boots today. I charged 8 dollars because that was the typical charge to ship shoes. Again, a flat rate. So I look at my account and it says that ebay took 80 cents of my shipping fees.
So now I lose another 80 cents on shipping? If I wanted to send them with free shipping, I’d list it as such. This smells of a class action doesn’t it? Like ebay isn’t making enough money???? I’m unemployed right now…that’s why I’m selling. I think I need to go back to Craigslist.
I have been selling for over 2 years and just sold an item that once again, Ebay undercharged the buyer for postage. When listing I specifically listed the accurate weight including the packaging (11 1/2 pounds in this case) but the buyer was charged $24.46 when the USPS Economy shipping (the least it can be shipped for) is $28.85. A call to customer support got a woman who didn’t speak English well and continuously misunderstood my explicit explanation. For example, after 10 minutes and 3 times put on hold, she came back to me and began referring to me as the buyer and that I should contact the seller. I asked for a supervisor and was told that SHE spoke to the supervisor. And so I am out $4.40 for shipping due to their inaccurate method of shipping cost calculation.
My fees are not correct. The customer support is very confusing. Ebay should have a toll free number OR a direct email address. I have not used my account since 2012, have now put on 6 items my account says I own $1.01. My balance before this was 0. Thanks B Kelly. 7163bob.
Attn: CEO: John J. Donahoe
CFO: Robert H. Swan
COO: Devin N. Wenig
My name is Tina Francisco
After 10 years selling on Ebay I was informed today that I’m restricted from ever selling on Ebay – I think something is wrong with your Feedback calculation system – after all my efforts in the past 4 months 98.6 Feedback – I was limited to only selling 20 items a month including relisting – How is a seller able to increase Feedback score if items are not selling and you cant list new ones?? This is unfair business practice –
I have gone above and beyond for my buyers even started offering Free Shipping receive numerous emails telling me what a great seller I am – Im so upset!! This is my income – I have a consignment business. THIS IS WRONG AND UNJUST!
Ebay ID: Tinamaria8
Cell: 310-430-XXXXX
To whom it may concern. This concerns case in eBay Resolution center#5038098218. This case concerned a disagreement between a seller and a buyer concerning a refund for an item.
The case was closed on Oct5 with the seller being determined to be not at fault for impasse with buyer. eBay product protection plan was used to refund buyer of 21dollars and 50cts.
Determination also informed seller that case would not have an impact on seller performance evaluation. All sounds good right. Well buyer left insulting and scurrilous negative feedback
remarks writing that seller was a scamer. Please remove this scandalous remark. The only reason this remark was made was because buyer did not approve of seller’s refund offer.
If whomever determined this case in resolution center would have read all the emails which included buyer quoting biblical passages which buyer used to berate seller in his emails to seller’s offers concerning this matter he/she would have known that seller’s refund policy met eBay’s refund policy.Seller repeatedly offered buyer a refund for item of 21dollars and 50ct that required buyer to provide proof that item was shipped for return to seller. Also that seller wouldnot reimburse for return shipping charge. Since this offer met eBay’s return policy ,resolution center should have informed buyer to accept seller’s offer instead of refunding 21 dollars and 50cts through eBay buyer protection. Now buyer has his 21 dollar and 50ct payment refunded to him and does not have to return item to seller or eBay. Since I’ve no way of defending
myself of being a scamer as buyer had written for seller’s feed back,this negative feedback should be remove from seller’s feedback. I reserve the right to take legal action to have this negative feedback remark removed.
Attn: CEO: John J. Donahoe
CFO: Robert H. Swan
COO: Devin N. Wenig,
Hello My Name is Heather Poland , I have been an ebay customer for years, I have never had a problem until now. Back on July 27th I purchased a Samsung Galaxy phone from blondie0709, Samsung Galaxy S II 4G SPH-D710 – 16GB – White (Virgin Mobile) Smartphone
Item Id: 121131774382
End time: Jun-27-13 14:57:46 PDT
Seller:
blondie0709 (7)
Member since Feb-06-13 in United States
Location: RI, United States
I received this phone only to find out it was not in a box nor did it have any battery or accessories , so I did send it back to her , she then sent it back to me. I first opened a case against her at this time. then once I received the phone back I tried to activate it. Virgin mobile told me the phone was a replacement phone for a lost or stolen phone. I contacted blondie0709 from July 27th 2013 to September 30th 2013 trying to solve this I have given her all the info for the phone plus Virgin mobiles numbers, also the phone number associated with the phone so she could fix the problem she has done nothing. I contacted Ebay numerous times and pay pal only to be told they will write her but that’s it. I am at my wits end . I paid her over $200.00 dollars for a phone I can not use. I have called ebay about 10 times asking for help, Please you are my last hope to get my money back for a phone I cannot use. PLEASE PLEASE help me , you can look at all the correspondences between her and myself , and still she refuses to send my money back. I even contacted paypal several times.
I had closed the case on m
her in the beginning before I knew all this. . My info is as follows
Heather Poland (heatherXXXXX) on ebay
XXXXX Van Sickle Rd
Jacksonville Fl
32218
Phone cel..904-814-XXXXX
My email addresses are as follows
HeatherXXXXX@aol.com or
HeatherXXXXX@gmail.com
Using this forum is a longshot, but im angry, frustrated and desperate. Due to a cancer situation, my seller dashboard went below standard in jan of 2013. (6 years of quality dashboard marks prior to that) Restrictions were placed on us regarding quantity and dollar value of what we could sell. They also placed a restriction on how soon we could receive our money from paypal (sometimes taking 2-3 weeks). After many discussions with Ebay, they agreed to lift the paypal restriction and release our money immed. It has now been that way for six months (no restrictions). During that 6 month period we have been flawless in our dashboard and feedback. BUT, Ebay, in their infinite wisdom decided to reinstate the Paypal restriction for NO reason. Noone wants to give me any relief or even have a conversation that doesn’t involved canned, scripted responses. Any ideas on this one? I have spent hours searching for a contact number that would take me over the head of the manager I spoke to but to no avail. Any help would be appreciated.
Brian
ALJSTUFF
What a looser guys you hired in India. New Delhi eBay Office only supporting those eBay sellers who are paying them BRIBE to get FREE LIMIT STORE. I really wanted to XXXXX their cases real hard cos we are not allowed to work only those who are paying them extra money. Are you really INTERNATIONAL US FIRM or just a sweat shop who hired XXXXXing morons who doesnt have PROFESSIONAL ETHICS. I feel what a shady and XXXXXin pigs you hired.
my ebay id: beddingstreet1983 got registered on 31 october 2012 but I am not allowed FREE LIMIT STORE but other seller id: makeyourchoicebeddingcollection registered on 1st Feb 2013 allowed to list 8000+ ITEMS.
Are you guys real DUMB allowing all this? Are you really CEO of the company or just reached on top by paying money? Do you really appreciate hard work or no?
I have been trying to contact Ebay to speak to a human being and not a voice recorded message and a Manager in the United States with no success. Does anyone have any suggestions as I am at the end of my patience?
8 sellers invluding myself have reported cellphonerepairshop over the past 40 days for violating every EBay listing policy in all 30 or so of their adds. Ebay has done nothing and the seller still continues to list adds on EBay. All the adds use stock photos, have starbursts In every photo, have text in every photo and advertise their Company name in every photo all of which are in violation of Ebays policy.
One of the sellers had an attorney contact me to start a class action law case against EBay. Has anyone else ever been contacted to be a part of legal action against EBay and how did to turn out ???
I recently purchased a brand new iphone 4 for $76 on ebay. What a deal. The seller has not shipped my item nor responded to any messages. I suspected this deal to be fraudulent and started watching auctions for similar items. There have been 12 sellers that I have caught selling new iphones from $73 to $91 for 4s 64gb. All sellers have the same m.o. : new member, zero feedback, same ad, pictures changed to match item, all offer 10 items. They are from all parts of the US. I sadly watch as these 10 get snatched up withing minutes of becoming available. One buyer from different seller than mine posted a positive feedback … I contacted him to see what his experience was. He told me he had the same problem and only posted a positive feedback in hopes the seller would respond. I have contacted ebay resolution support and although they are helpful in discussing my account they don’t want the information about the other sellers. I am keeping a list! So far total sales that I have witnessed is $10,060. That is a lot of buyer protection cost that I would think you would want to know about.
I need to speak to someone from corporate office I would like to file a complaint I bought a dell latitude d420 laptop 1.20ghz,1.5gb ram item number 111031079044. bought it off ebay seller kim12515. The ad lied it said it was in working order but its missing all components and ebay and her are being rude about helping me get another one or money back can you please tell me what to do.
This is Mike Darwish of MD SportsConnection and I have a huge Ebay store and been selling on Ebay for 14 years now and I have the same nauseating frustration with Ebay as does thousands of other sellers on Ebay. Ebay just doesn’t seem to care. My most recent one is my Charleton Heston #799038135 signed photo that is James Spence authenticated that got removed for some ignorant reason. I repeat it was JSA authenticated as per Ebay requirements. Yet someone without any accountability removed it without any reason or explananation. Not only that, but my policy compliance was lowered from high to low. I need for this to be fixed and for once to get someone to respond back to me and do the right thing and restore my high compliance rating immediately. I can be reached at (859)572-0248.
I sold an accordion to a Sidney Zinsser (Shuo Zheng), it arrived damaged in shipping. He wanted me to drop $400.00 off price to have it fixed( outside of Ebay). I said no, now he has the accordion and his money has been refunded to him. He refuses to send the accordion back to me even though UPS will pick it up and ship it back, no charge. Ebay won’t do anything for me , meanwhile the buyer has both the item and his money. I can’t get through to anybody in Ebay to resolve my issue, we are talking $1500 for the accordion. I have tried a few numbers but they all are bad.
Seller name is 8100william he cancelled my order that i won fairly through his auction without notifying me after i called him very unprofessional.
I have a problem with restricted items. I would like to contact someone at E-Bay to discuss this issue. Please give me a phone number or e-mail address to contact you. Thank you
I have been waiting to bid on several Vera Bradley purses. One of your sellers, Szeitler2012(27)100% always has bids by Private Bidder
No other seller has ever been bid by Private Bidder. It appears strange just when I want to bid before closing time a bid appears too high by a Private Bidder .
I think the seller is bidding himself to increase the selling price .
Please see what you find.
Thanks,
Judy