In 1948, Richard, “Dick” Stack was working for an army surplus store. The owner asked young 18-year-old Dick if he had any ideas for other items that they could add to their inventory. Dick said that the thought fishing supplies (bait and tackle) would sell well. The store owner laughed and said that Dick would never be a merchant.
Disappointed, Dick told his grandmother this story. “Go for your dreams”, she told her grandson and handed him $300 of her own savings. Dick used the money to buy some stock and open a small storefront.
In the mid-1950s, the store began selling general sports merchandise. In the early 60s, the first Dick’s Sporting Goods store was opened.
Under the supervision of the man who would “never be a good merchant”, the store flourished and a second location was opened in Vestal, New York.
Dick Stack retired in 1984 and his son Eddie, the current CEO, took over the business. Edward Stack has served as chairman and chief executive officer of his father’s company since 1984, having started with the company full-time in 1977, and gradually working his way up in a variety of positions, including store clerk, merchandise manager, store manager and president.
The chain expanded quickly under Eddie. They began opening more stores across Upstate New York in the 1990s.
In 1994, the Dick’s Sporting Goods corporate office was moved from Binghamton, NY to Coraopolis, Pennsylvania.
In early February 2018, Dick’s put out a press release which acknowledged that, in November 2017, it was responsible for the sale of a shotgun to the perpetrator of the Stoneman Douglas High School, Florida, shooting. Although it was not the gun that was used in that shooting, the company stated that “on so many levels that the systems in place are not effective to protect our kids and our citizens”, Dick’s announced the immediate end of all sales of assault-style type rifles. The company had done this previously in 2012 but claims it will not reverse its stance on the issue this time around. Dick’s also said it would no longer sell high capacity magazines, nor would they sell guns to people under the age of 21. This move cost the company at least a quarter of a billion dollars, according to the CEO.
Today, the company operates over 610 stores in 42 US states. In 2016, the company had annual revenue of $7.92 billion. The company is publicly traded on the NYSE under the ticker symbol DKS.
In 1948, Richard, “Dick” Stack was working for an army surplus store. The owner asked young 18-year-old Dick if he had any ideas for other items that they could add to their inventory. Dick said that the thought fishing supplies (bait and tackle) would sell well. The store owner laughed and said that Dick would never be a merchant.
Disappointed, Dick told his grandmother this story. “Go for your dreams”, she told her grandson and handed him $300 of her own savings. Dick used the money to buy some stock and open a small storefront.
History
In the mid-1950s, the store began selling general sports merchandise. In the early 60s, the first Dick’s Sporting Goods store was opened.
Under the supervision of the man who would “never be a good merchant”, the store flourished and a second location was opened in Vestal, New York.
Dick Stack retired in 1984 and his son Eddie, the current CEO, took over the business. Edward Stack has served as chairman and chief executive officer of his father’s company since 1984, having started with the company full-time in 1977, and gradually working his way up in a variety of positions, including store clerk, merchandise manager, store manager and president.
The chain expanded quickly under Eddie. They began opening more stores across Upstate New York in the 1990s.
In 1994, the Dick’s Sporting Goods corporate office was moved from Binghamton, NY to Coraopolis, Pennsylvania.
In early February 2018, Dick’s put out a press release which acknowledged that, in November 2017, it was responsible for the sale of a shotgun to the perpetrator of the Stoneman Douglas High School, Florida, shooting. Although it was not the gun that was used in that shooting, the company stated that “on so many levels that the systems in place are not effective to protect our kids and our citizens”, Dick’s announced the immediate end of all sales of assault-style type rifles. The company had done this previously in 2012 but claims it will not reverse its stance on the issue this time around. Dick’s also said it would no longer sell high capacity magazines, nor would they sell guns to people under the age of 21. This move cost the company at least a quarter of a billion dollars, according to the CEO.
Today, the company operates over 610 stores in 42 US states. In 2016, the company had annual revenue of $7.92 billion. The company is publicly traded on the NYSE under the ticker symbol DKS.
Mr. Stack,
I am not going to be one of these people that says I will not be back in your store ever again. However, I want to let you and your staff know what happen this afternoon at your store in Fairview Heights, IL. I went to the store to purchase a new set of golf clubs. I was specifically looking for the Cobra brand. They had two sets of irons on the wall, one of which had the for sale sign but no clubs. The salesman said that they were out of that style. The other one was a graphite set with two hybrid clubs, which I tried. I really liked the club when the salesman and I went to talk about the set. I asked him how many the store had and he looked it up on the store computer. The information came back that the display set was all they had. I asked him if they were going to get any more and he said that he doubted it. I then asked him since the display set was all them had would the store take any more off the price of $499. He flatly said no, he did not say he would have to ask the on-duty manager, just no. Finally, he said that I should go check on your sister store Golf Galaxy to see if they had what I was looking for.
I did go there and the salesman was very good. However, the clubs were more than I wanted to spend especially the 10 piece set for $899. He also showed me the Tommy Armmour set and while the price was the same as the Cobra set at Dick’s and it may be comparable, it was not what I was really looking for. After I bought a pair of golf shoes, which the salesman was very helpful and knowledgeable. I left and went to Academy Sporting Goods. They have a very small golf section and no one to help you, so your stores rate high at this, for awhile. They had no sets of irons but they did have a complete set as do you with steel shaft for $599. But when I ask for help I was told that most likely no one would come. I left them and went back to Dick’s.
This time I had to fine some one to help me, I was really looking for the manager to ask about taking something off the last Cobra set of graphite clubs. But, I got another salesman that said he could help me with the golf clubs. We went to see the clubs I wanted and I explained what I wanted and he said that he would have to get a manager. The manager came over and I told her what the first salesman had said about not having any more of this set of clubs just the display. I asked her if she could take something off the $499 cost since it was it was the only one left. She said that the $499 cost was the sales price $200 off and that she could not take any more off of it. So I said okay and left.
Your store manager let a paying customer leave your store without closing the sale. I use to work at Home Depot and we never let a paying customer leave without closing the sale. The managers there always took something off an item whether it was damaged or it was the display model. I can not believe that she would let someone that was going to buy the product if the price was right go. By the way, she also told me that all of the clubs on display were the only ones they had. So basically, store had no product in a box to sell a customer.
To whom it should concern:
We are terminating our Citi Dick’s card and in doing any further business with your company. Because, based on HRC.org in their 2020 Corporate Equality Index report, you just this year have started giving into the demands of the LGBTQ agendas and now have a high CE Index score this year, for your now supporting Homosexuality and transgender-ism in company benefits. As Christians, we will not support any business who supports such sinful things in anyway with our funds, we will also advise all the local churches and friends and relatives of this situation.
Sincerly,
Miles Clark
Dav US Marines
My son ordered a hoodie on your website on black Friday, there was an error with his order and I had to call to have it corrected. I was told everything was fine and it was scheduled to be delivered the next day. The next day came and went. I had to call and follow up again (with a 35 minute hold time!!!!!!!! UNACCEPTABLE!!!!!!!). When I finally spoke to the agent on the line I was told the item never shipped because it was on back order. So, first I was lied to on the first phone call. I asked for a supervisor, I was told she would not transfer me. I told her I was staying on the line until she got me one. 30 minutes later I was told I would receive a call back by 6 PM that evening. SHOCKER, NO ONE RETURNED MY CALL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I then had to call back another day. ANOTHER 30 MINUTE WAIT TO SPEAK TO SOMEONE. I spoke to an agent who told me that my item wasn’t even on back order, it was out of stock and they would not be shipping it to us. When I asked him where my money was, I was told I would receive a refund in the mail. Guess what?? YEP, NO REFUND! I had to call back AGAIN, I was given a supervisor named CORELLA, who did nothing but argue with me and give me an attitude about my situation and tried to contradict everything I said. FINALLY, I WAS TOLD THEY WOULD CANCEL MY ORDER (AN ORDER WHICH I WAS TOLD THEY WOULD NOT BE ISSUING BEAUSE THEY WERE OUT OF STOCK). She proceeded to tell me they would credit the gift card that was used. THIS WAS AFTER I REPEATEDLY TOLD HER WE NO LONGER HAD THE GIFT CARD BECAUSE THERE WAS NO MONEY LEFT ON THE CARD!!!!! After going back and for the multiple times with this argumentative SUPERVISOR, she told me she would have to contact the corporate office to have them issue me a new card. This was on January 2nd, 2020. WELL, I JUST HAD TO CALL BACK TODAY JANUARY 17TH, 2020 AND GUESS WHAT??!! THEY FREAKING ISSUED THE CREDIT ON THE OLD GIFT CARD THAT I SPECIFICALLLY TOLD THEM WE NO LONGER HAD!!! So, now here I am , 2 months after this order was placed by my so online, no hoody and NO REFUND!!! I am now being told it is being taken care of the new card will be issued on 3-5 business days. If I do not have my son’s money refunded by next week I will be contacting a lawyer to handle my situation. NEVER EVER AGAIN WILL MYSELF OR MY FAMILY ORDER FROM DICKS SPORTING GOODS!!!!!!!!!!!!!!!!!
I am a current employee and honestly do not care if I get fired for these remarks. Store management is horrendous in ensuring training for staff and quick to demean an employee for not knowing something. I’ve asked to be shown how to do things I do not know. I was passed from my store manager to another manager who ignorantly told me she did not have time. Yesterday, I covered a shift for golf and was immediately told upon entering the building that I was the only cashier for the day. Previous manager who did not have time to show me something I asked about is the only manager along with my store manager (who is doing interviews). I had multiple questions I asked over the headset just to be ignored, but the second a BOPIS order dings she calls out. She finally comes up front to become ignorant about returns, because I have no idea what to do with them. No one every showed me and, of course, she’s too entitled to help out employees. She basically talks to employees like they are stupid and has no reason to be a manager or lead in any store with this attitude. There is currently a meeting for department leads and managers today, so we had a manager come from another store. I am the only person working on the inventory from the truck at this point since everyone has left for the meeting. This manager asks me some questions I do not know the answer to and basically makes the assumption I am stupid. The information he asked was nothing I have ever dealt with or shown. Your management throughout the company needs some training on how to develop employees and how to treat them properly. It’s pathetic what I get paid and am expected to do everyday not including the treatment received. I thought about staying with this company for awhile, but, if the last 2 days are examples of the future, good luck on ever having decent staff in your stores with low pay, terrible training, and personal treatment.
A, Where is Smithton Store located ? Thanks
So you are anti gun now. you destroyed 5 mil worth of guns your anti gun and anti American and I will never set foot in one of your stores.
Vern. Dicks is not anti-gun. Ed is against the use of guns in America to kill people. Especially the mass shooting that continue because our government is to weak to do anything about it. Trump is the one that is Anti-American and continues to let innocent children be killed. This gun violence has cost our society billions of dollars.
Bull Sh*t
You are the anti-American
I purchased a treadmill for my wife on 09/26 as a birthday present. Unfortunately the product is not working properly. After being told to contact the manufacture, they diagnosed the machine as a engine/harness failure. This is a brand new unit less than 3 days old and a birthday gift that cant be used for another 10 days. I am hoping a District Manager or Regional Manger can help me with this issue. I have contacted the Beldin Village store in Canton OH already, but the store manager is on vacation and the acting manager was incredibly rude while I was trying to get some resolution to this issue. If there is anyone that can assist me with this issue would be greatly appreciated. I am not understanding why a customer can not speak with someone in charge such as a District Manager or anyone with answers. We saved up to make this $1235.00 purchase to only be told a part will be shipped to me or I can figure out how to get it back to the store purchased from?
on 8/31/2019 i order a pair of shoes order number 10214847012 and was told it was not in stock / i have been waiting for my refund since then. i have chat talk to customer service and got no where even my bank has not seen it . i buy shoes at your store hand have no problem. so where is my refund of 63.59
I want to say Thank you to the staff that handle donations. our golf outing was a great success. We had 85 golfers. everyone was able to get a gift after golf. Your donation helped with that. We were able to donate $4000 to our two charities. THANK YOU!!! Hopefully I can count on you next year. Canton Michigan.
this is a terrible place to work! Worked on 3rd shift at Smithton and it full of people who gossip all night and employees who go out to parking lot to have sex.
Supervisors don’t care because they are friends with the lead who has sex and gives blow jobs to other supervisors
I’m very upset! I ordered 2 St Louis Blues Stanley Cup Champions Car Flags and received two SC Final flags??? Order picture and summary clearly show SC Champions flags. The UPC codes are different. I go to contact so I can send an email showing my displeasure and low and behold only help contact is chat or by phone. I don’t want to chat or talk to someone, that’s why I ordered online! I feel that Dick’s is trying to offload these Stanley Cup Final flags to unsuspecting customers. I knew the second I opened the box! I want what I ordered with out a hassle! I order a lot from Amazon because I don’t have to talk to anyone! Order number 10196775703. Item number ordered 020260272, upc 767345705143, upc sent 767345705594?? I hope it was an honest mistake, but i’m thinking it’s an easy way to clear old inventory. Please contact me via email asap. You have my email via order number. So disappointed! I buy local from Dicks in Hattiesburg, Ms always, but due to local sports item I had to purchase Championship flags online. Please Make it right. James Mahood, Prentiss, Ms
First I placed an order in store being the item wasn’t avail. The clerk who took my order forgot to put my apt number in. Which cause my order to be sent back. After finding out it was sent back I contacted their customer service. The lady ensured me that she put in a credit that would be put in my account in 3 to 5 business days and placed a new order for me.
A week later and no refund. So I had to call again. The first agent I spoke to said ” Im not saying your lying but the agent didn’t mark that you were getting a credit only put in that she sent a new order”. Are you kidding me. Then I asked for a manager being this is unacceptable. The manager was arrogant and unprofessional. Kept making excuses as to why the refund wasnt done in the first place. Saying that the original agent didn’t have the authority to credit me. And that ups didn’t return the item yet which was a lie being we have the tracking information. I have never dealt with such unprofessional people and Dicks should be embarrassed. If I didn’t monitor my account I guess I would have never received my refund. With service like this I’ll take my business to Amazon where I have never had a customer service issue
I visited the Dick’s In Fairless Hills Pa. on 4/23/2019 around 6pm my receipt states the time as 3:36pm this is an issue and I would appreciate someone getting back to me ASAP thank you Bill
s-00081 T-5769r-42 a**Beth
Longtime customer, primarily golf equipment, have been disappointed that your fishing line does not include fly fishing equipment and gear; at least not in my area (Miami, FL). Now that you are expanding offerings to take up void left by hunting gear, could you please consider carrying fly fishing equipment and gear?
Thank you
Peter Calafell
pcalafell@ bellsouth.net
Seeing that your company is a shill and have chosen the leftist fascist democratic anti American stance, our family and friends and their friends and family will no longer purchase from your stores. Others will follow…How much did the Dems pay you or what kind of threats were exacted on your company.. Your bottom line will suffer..a slow decline. You just slapped the majority of true Americans in the face.. Besides your products are cheap Chinese made junk and grossly over priced.. Domestic Terrorism at its best..
You obviously have no clue who your customers are. You haven’t figured out why sales are decreasing, and are now literally going for broke. I for one will celebrate when I see your company go belly up. #2A
wsj.com/articles/dicks-sporting-goods-to-remove-guns-from-125-stores-11552400663
What a bunch of pu**y Dick’s has working for them that you are going to give in to the left democratic cry babies by taking the guns out of your stores. REALLY? What about our amendment right? I guess you disagree with that too.
I will never be back to your store again. Hello Academy!
They have the right to decide what they do and do not want to sell in their stores. Just as YOU have the right to go elsewhere. I seriously doubt their business will fall apart because of the whiners out there.
ignorant. People kill people and banning guns will not change that . People as forged and used weapons to kill with way before guns. Praise god for trump. Everything is blamed on trump and he has done so much to make AMERICA great can’t wait for his 2nd term. I hope when the 70 million hunters stop shopping at Dick’s they will soon close there doors
Libtards do not have the brain power to understand that.
I went to Dick’s Sporting Good to purchase a weapon on 02/25/2019 at 14500 Bear Valley Rd,Victorville,Ca. 92392. I was told that I could not do so, because California State law requires a REAL ID. The sales rep and manager on duty are not aware that this ID does
not become EFFECTIVE until 10/01/2020. Therefore I will be at this store on Wednesday
02/27/19 to Correct this problem with the Manager with a copy of California Real ID Checklist.
I made a purchase before Christmas and my experience was just great, easy to order and fast shipping but now I can’t unsubscribe from all of the emails that are sent to me. the unsubscribe link gets no results.I’ve contacted them once already with still no results,
can anyone please tell me how to fix this?
Thanks.
I wanted to share a rather dissatisfying experience with Dicks. We shop quite a bit with Dicks. Just before Christmas, we ordered a women’s Nike golf shirt from dicks that showed as available on the site. Two days later, Dicjs cancelled the order.
The next day, the golf shirt appeared again so a second order was placed, Two days later, Dicks cancelled the order yet again. This is bazaar. It happened twice!
I tried to locate an email address for Dicks so I could let them know if this odd situation, but there is none listed. The corporate site has a selection for emailing Dicks but it brings you to their site which has no email address. So I am now forced to tell this story anyway I can.
Dicks, what is happening?
I will NEVER NEVER NEVER order anything from you guys again. I ordered sneakers, order number 10142592726. You charged my credit card, you told me I will have them by 12/12/2018 and today, 12/14/2018 when I called to find out where the sneakers were, you told me that we are out of stock, sorry!!!!!!!!!! You guys suck. I am posting this on facebook, twitter and instagram. Refund my card.
Good morning. I purchase a set of golf clubs from Dick’s and I need to return them. My wife thru away the box. Apparently the box is more important than the clubs. They told me that I could not return them unless I had the box. They was a birthday gift and I wrap each club and bag as a joke to them but someone else had purchase a more expensive clubs. So I told them I would take them back and get them something else. But Dick’s said you MUST have the box. Well I don’t and I have never purchase from any store where the box was more valuable than the content. This is a first for me. You don’t do customers like this it makes your loyal customers go to your competitors. Its not the money it how they treat you. Very disappointed in this company, Academy sports don’t treat me like you did or Walmart ,sears. I could go on and on. I never had a store that wouldn’t take there product back never.
After trying for an hour to speak to someone at corporate in reference to ammunition. I was told that the customer service could only communicate with corporate through email and that they don’t even have a number to contact them directly. I used 724-274-3400 which is the corporate headquarters. I asked to speak to customer relations and instead the operator transferred me to Field and Stream customer service. A consumer and customer of their stores can’t talk to anyone at corporate unless you give customer service your information. They then have 24-48 hours to call you back. They are a total JOKE. Don’t waste your time or your money there as they do not believe their customers are worth it.
YOU MUST BE KIDDING
Subject: 2nd Amendment position.
Why in the world can’t companies just do their job and try to be a good company and grow their business. No they have to get all political and choose sides. I didn’t start it, you did and you choose the wrong side.
How do I Know you choose the wrong side? Your stock is plummeting. I know that I will never set foot in one of your stores again.
Ed Martin
I don’t normally wish bad on anyone but in Dicks’ case I decided not to abide by my rule. I hope American’s continue to voice their displeasure with the company and your 2nd Amendment stance. Many of my friends and family have stopped shopping at Dick’s and maybe if America continues to stand-up to big companies your stock will eventually go to $1.00 a share.
I hope your stock continues to fall and people get fired over this decision, you are just like Nike a loser!
John Ryan
Army Retired & Disabled Veteran
Tucson, AZ
To Whom It May Concern,
I wanted to thank Dicks Sporting Goods for the opportunity I’ve been given to work here. I also wanted to thank my Managers Victoria and Sandy for being great to me and being understanding about my situation. I am beyond thankful for this job and the people I’ve met here. I really learned a lot about the world of retail and the money I’ve earned not only helped me but my family. I wanted to thank all of my co-workers for being a huge help in the toughest situations. I know that sometimes things don’t always work out as planned but they have watched my back and backed me up when I needed an extra hand. Last but not least I want to thank Darenda for helping me when I first got hired on and being there when I didn’t understand the question. I really appreciate her hard work and dedication to making the best employees.
Unfortunately due to school being my biggest priority at this time, I will need to say my farewell. I have dual credit classes in the spring and high school classes starting on the 20th of August. Since I am tendering my resignation I wanted to make you aware of some issues that have detracted me from my experience at Dicks Sporting Goods. My direct supervisor has, on more than one occasion, has been discourteous to me and other Dicks Sporting Goods associates. In addition, in spite of having provided Eric with adequate notice that I needed to be off for several days in late August, Eric scheduled me to work anyway. In addition and most importantly, In violation in of federal child labor laws I was scheduled to work 8 hours but Eric insisted that I work 9 hours on August 11th.
In conclusion, I wanted to thank everyone for the opportunity to work for Dicks Sporting Goods. In spite of the harassment and discourteous treatment my experience at Dicks Sporting Goods was generally positive.
Respectfully,
Caitlyn Harred
08/11/2018
Glad to hear that your stock is down …………and I’m glad to hear that your stores are losing customers due to the CEO’s stand on the Sec. Amendmt…….
Your focus should be on selling merchandise; NOT telling us where you stand when it comes to politics. “The bigger they are, they harder they fall.” May hard times hit you just as they have with all the other stores that have closed! Looking forward to your ”demise.” Even the mightiest have fallen.
You may think your politically correct with your company’s most recent antic’s of “anti NRA, or, anti gun’s”.
You’re already loosing business, and, will continue to do so.
It’ll take a while, yet you, your company will not admit to your loss of revenue, business.
You have to realize, theirs well over 50% of population who do not agree with your actions.
I shot skeet, both Weds., and Sun., and their are a lot of adult, educated, US citizens who will never enter a Dick’s, or, Field & Stream again.
These same individuals will broadcast, communicate your actions to others.
The momentum has only started.
Your no different then YETI.
Your actions will hurt your bottom line.
Too bad
Place is named right.
How have your idiots in customer service made something so simple into a disaster. You really need to fire all of them and start over.
As a now former customer of Dick’s Sporting Goods, I am appalled that Dick’s would take a political stance in favor of gun control and hire lobbyists advocating restriction on our 2nd Amendment rights. As a veteran (served in the US Army just after Viet Nam), I appreciate and honor the US Constitution. Dick’s has chosen to accept the fascist left-wing viewpoint on the subject of the 2nd Amendment. I have made my last purchase at Dick’s Sporting Goods, and will shortly unsubscribe from their emails. I encourage all patriotic Americans who value their Constitutional rights to join me. The 2nd Amendment was established to protect the 1st Amendment – neither will I surrender, especially to left-wing “politically correct” tyranny.
the original 2nd amendment was established to provide for a military since there was no official one in place yet. hence the ORIGINAL wording “… in order to form a militia”. The NRA worked hard to get that changed about 200 years later.
In light of Dicks Sporting Goods move against the NRA and all us respectful, lawful gun owners you will no longer see a penny from this family.
I will personally be making a visit with my cut up points card
You should pay close attention, your being lit up on facebook.
You will die like SEARS relying on just Golf..
Deciding not to sell firearms is your choice as a business, but destroying them in a mass virtue signaling campaign disgusts me and alienates a large portion of your clientele. I’d say “good luck” but it would be insincere. You don’t have to have a political stance as a business. I’m not a formal boycott person, but I am personally done with your company.
Have a lovely day,
Joe C
Enjoy your Going Out Of Business Sale which you will be having within the next 2 years. I am going to have a good laugh when it happens, lol. What kind of a moron alienates it’s own customer base? You people are fools x infinity.
Dick’s has the right to set their policies RE gun sales. I have the right to disagree and vote with my pocketbook. Dick’s just moved into Houston. Neither I nor my rather extended family will be shopping at their new stores anymore. AR’s today, shotguns and handguns tomorrow. End game agenda is to only allow the Govt and criminals to own and possess guns. Some nutcases use a gun rather than other means they use like knives, planes, trucks etc and the illogical response is to slowly disarm law abiding citizens. Left and Dick’s CEO say it is only AR’s. Maybe that is the narrative today but tomorrow once this goal is achieved the Social warriors will move on to identify the next gun type to ban till there are no more.
What stops a shooter? Another citizen or law enforcement officer with a gun. Most shooters go to gun free zones .
What happens when a nutcase uses a Drone to harm and kill others? We then ban Drones! Weapons of mass destruction are abundant.
Our founding Fathers recognized the need for citizens second ramendment rights to protect ourselves not only from unstable or evil intent minded fellow citizens but MOREOVER from our own overreaching Government.
Just my opinion and vote with my pocketbook.
I stopped shopping at Dicks in 2012 when AR rifles were removed from the stores. ARs were removed 2 weeks ago from Field and Stream stores as well.
Yesterday I heard from employees that the CEO is good friends with and supports Dian Feinstein and is planning to cut thousands of AR style rifles into pieces in a huge media frenzy.
I DO NOT agree with this policy nor the planned stunt and Dog and Pony show. I feel that the Dicks Corporation has become a whore to the liberal agenda leading to gun control. I support the NRA and the Constitutions 2nd Ammendment.
It is Dicks right to sell products as they please but it is the citizens right to let stockholders know where we stand. I will not be purchasing so much as a paperclip from your company in the future and will encourage everyone I can to also avoid business with your company.
No only is this an issue but even though a person is LEGALLY allowed to purchase neither ammunition, shotguns or rifles the corporation has decided to deicide the law for themselves and not sell to anyone under 21. So someone who boght a shotgun at Dicks last week cannot buy ammo for it at Dicks this week. Its a lot like buying a car from a company that then refuses to sell you gas for it tomorrow.
What about the US Government who gives a person as young as 17 (with parental consent) and sends them overseas to kill people for them but will not sell that 18, 19 or 20 year old a shotgun for turkeys or even a box of shells for the shotgun THEY DID sell him a couple weeks ago. Shouldn’t there be a military exception with an ACTIVE DUTY Military ID?
I guess you guys really are Dicks in a multitude of ways!
Wanted to thank you for taking the stand against assault rifles. Really glad that you were willing to step forward and set the example regardless of feed back.
Thank you again
First both my wife and I want to thank you for taking the stand on not selling guns that are not needed for hunting. I believe this is not the first time Dicks has done something like this to protect the public.As I recall when I was working for them in the Vestal NY store when they first opened there was a shooting in another store, Not Dicks, where some was looking at a pistol and than shot him self . When Dicks heard of the this they removed the pistols from the self…
I am a sportsman so I believe if you want to have a gun to go hunting, markmenship, or clay shooting than fine. I believe in hunter and gun safety education.
Get outta America you commie!
THANK YOU for distancing yourselves from the NRA!
So proud of Dick’s Sporting Goods for taking a common sense step on gun purchases.
It is obvious the NRA has too much control over our government to keep it from doing what the majority of the citizens wants to keep us safe.
Well Dick’s, looks like you have turned into a real “”DICK”” after your perverted left anti 2nd Amendment butt kissing. In case you have forgotten, the 2nd states, “SHALL NOT INFRINGE”, WHICH MEANS, KEEP YOUR DAMN HANDS OFF OUR RIGHT TO BARE/OWN/CARRY GUNS, ALL GUNS!! You have now joined the proven mentally ill left who are responsible for most, if not all, school shootings in our Nation.
Want be shopping in any of your stores any longer, even if you change your mind….for you have been infected!!!
Mr. Stack,
You are a political coward. You now join the mob with a knee-jerk reaction to the recent Florida shootings. The AR-15 rifle nor the NRA killed the students.
I will stop any and all shopping at your stores immediately!
Thank You
I agree fully with your comment. Because of their blatant disrespect for my right to own a modified sporting rifle which is nothing more than a rifle that can support flashlights, lasers, and other non lethal equipment. As to refer to this rifle as an assault rifle is absurd! You won’t catch me in any of their stores again.
The same kind of disturbed person that walked into that school with an AR 15 may someday find their way into our highest office in the land. Liberty and Freedom can disappear in the blink of an eye, study history and you will find it has happened many times. While there is good in men, there is also evil and our framer’s were intelligent enough to recognize that fact, because they had seen it first hand.
What I see, are businesses like yours, along with politicians that understand this concept, but instead choose to embrace the socialist and communist direction our country has taken. Your are not willing to enter a discussion on securing our schools, instead you promote the stripping away of our rights, the right to own rifles with magazines, to secure our way of life, liberty and freedom which is guaranteed to us in the 2nd amendment.
Instead of denying gun ownership to lawful citizens, what if you offered our nation’s local law enforcement reduced rates on rifles to arm qualified protectors of our schools, so that we could keep our 2nd amendment freedoms in tact and keep our children safe. No, you show your true colors and what you stand for and I will take my business elsewhere.
-Bill Webb
Suwanee, GA
Dear Mr. Stack:
Kudos to you and your board of directors for standing up and showing true leadership in the face of the inevitable blowback from people who still don’t understand the connection between guns and dead people. I applaud you for making what I am certain was a difficult decision – but certainly the right one. If one life is saved because of your courage and willingness to do the right thing, it will have been worth it.
From a business perspective, I am thinking you will gain many more customers than you will lose by putting principal above profit . I hope the so-called elected leaders inside the Beltway are paying attention. Corporate America showing leadership where those who have been elected to do that job, have abdicated. You will be getting my business.
You are a mentally ill idiot, for gun control will NEVER stop anything. It’s the PEOPLE…..STUPID AND NOT THE GUNS!!!
While we are absolutely in favor of more gun control and better background checks we are very concerned regarding the new policy oat Dicks and other places not willing to sell guns to our young men and women under the age of 21. We are ready to send our young people to war with guns in their possession and the possibility of dying for our country when they turn 18 years of age yet we are unwilling to sell them guns for the sport of hunting or target practice. This makes absolutely no sense. Both entering the service and buying a rifle should be the same age requirement. If our youth are mature enough to fight for our country they should be mature enough to own a rifle.
EVERY ANTI GUN LAW IN OUR NATION IS IN DIRECT VIOLATION OF THE 2ND AMENDMENT……..GET IT, OR ARE YOU JUST STUPID. “THOU SHALL NOT INFRINGE”……GET IT, OR ARE YOU A MENTALLY ILL DUMMYCRAT!!
Mr. Stack,
I am as left as they come politically, however I believe in the protections the constitution affords its citizens. I do not have any issue at all with the 2nd amendment and people owning guns. Nor do myself or anyone from the democratic party want to “Take your guns away”. That is NRA rhetoric and I can’t believe anyone still buys in to it. I have no issue with 21 being the minimum age to buy a rifle. You have to be 21 to purchase a hand gun. Why not the same age for rifles? While not a current customer, your current policy change has earned my business in the future.
I honestly believe you will gain more customers than you will lose and I applaud your courage to break from the status quo.
Don’t count on it. There’s 15 million of us a.r. owners alone and 5 times that many owners that believe more in our constitution and we know that we have our rights hinged off the 2nd.
They will be out of business in the near future. Good riddance!
The shooting in Parkland Florida was partially a result of Obama-era policies that directed law enforcement to ignore certain crimes and signals from youths in that county, and a failure of law enforcement to follow through on tips provided about Nicholas Cruz. It had nothing do do with the NRA. I will no longer shop at Dicks Sporting Goods because of the company’s stance against the NRA. The company’s knee-jerk reaction against “gun violence” is misdirected and ignorant. The problem must be solved where it lies, not by making guns less available.
Mr. Eichhorst
THE SHOOTER WAS MENTALLY ILL, IT WAS NOT THE GUN…….PERIOD!!!! WE NEED AN ”ANTI MENTALLY ILL LAW”, NOT ANTI GUN LAWS THAT ARE IN DIRECT VIOLATION OF THE 2ND!!!~
Dear Mr. Stack: Thank you for standing side by side with people who care about responsible gun control. You have made a difficult corporate decision in the midst of obvious adversity and you should know that far more people appreciate the choice you & your board of directors have made than will probably ever let you know. But I laud you & your board & extend to you a heartfelt THANK YOU!
DEAR STACK, THANKS FOR BUTT KISSING THE STUPID!!
Straining at a gnat and swallowing a camel.
You do realize that more children die every single day because of texting while driving don’t you??? But oh no, let’s not start banning those precious cell phones!! “touche”
And don’t bring up abortion….
People so amaze me at what they will allow and what they won’t.
Enough cell phone fatalities occurred on the road that many states enacted laws that prohibit distracted driving.
Trying something is better than doing nothing.
A GREAT BIG THANK YOU! for taking a stand on gun sales. I see the comments from people stating that you have lost their business forever. I applaud you for knowing this and still doing this. You will gain customers from this decision. I am already a customer and probably a shareholder through mutual funds.
Thank You for doing the right thing. I applaud you and your board for your courageous stand against gun violence. There is no reason whatsoever for any American citizen to own a military grade assault weapon.
Again, sincere thanks for doing the right thing for our kids. I commend you and all the other companies taking a stand and doing what they could to end these mass murders.
Sincerely,
Donald P. McDermott
What a shame that this company is part of the agenda. I guess guns are dangerous as here are just tools. Maybe people are the problem. People like Donald that don’t understand that the second amendment is critical to maintain a free society. If you do not want to live in America, there are soo many other countries were there are absolutely no weapons for sale for citizens. In other words, get outta here Donald and move to China. We don’t like your kind here.
I wanted to say that as a businessman I appreciate and support the difficult decision you have just made. As a hunter, outdoorsman, river guide and supporter of Second Amendment rights I am afraid I can no longer shop at any of your stores because of your political posturing on the matter. Had you just stopped selling firearms you don’t want to sell and not made it a political statement I could have continued to spend my money with you.
Good luck,
Rocky Campbell
A COMPANY WITH GUTS!
Thank you for taking a stand against for not selling assault weapons or the ammunition for such weapons in your store and raising the age to purchase other guns to 21.The time has come for businesses to take moral stand above profit and I applaud you for doing so. Although it may not be popular with some, you have done the right thing. A company with guts!
I will drive across town to shop in your store now!
I was sad to hear your company knuckle under and grandstand to no longer sell AR 15’s. You suspended those sales years ago but you want everyone to think you are being responsible and are doing something good. The problem is not with the gun, it is with our society and the sad decline of our country, why don’t you work on that. Therefore I and my family and friends will no longer spend our money in your stores. Good luck and I hope the loss of business doesn’t force you to close too many stores.
Thank you, thank you for having the courage to stand up, take the lead and do the right thing. I commend you and your company. I am talking about the sales ban of all assault-style rifles in your stores, no longer selling high-capacity magazines and not selling any gun to anyone under 21 years of age, regardless of local law. I also do not understand why guns manufactured for war are allowed to be sold to civilians. No true need or purpose outside of war. There are a few who are unhappy with your decision and threaten to spend elsewhere. Ignore them. They are wrong. No apology needed. Most Americans see your decision as life saving and long overdue. Guns are not the only piece of the answer to this shooting issue but your decision is finally that necessary start. Politicians take note.
Thank you for having the courage to take a stand on assault rifles and high capacity magazines. I have not been a customer of your company as I have been a customer of Cabela’s for several decades. However, I will now be looking for what I need at your stores first from now on and give you my support whenever I can. I am a responsible gun owner and believe in the Second Amendment but I believe assault rifles and high capacity magazines have no place with civilians in America. Your stand is courageous and much appreciated. Thank you.
Dear Mr. Stack,
Thank you for taking a much-needed stand on this vitally important issue. I saw your announcement on tonight’s news and was moved by your commitment to the safety of our children and others in our society. I am in agreement with your action and join those who are deeply distressed and frustrated by the ineptitude of our legislators on basic gun reform.
The “Right to Bear Arms” in not jeopardized by sensible regulation. Unfortunately, too many people have become convinced that it is threatened because of the NRA’s efforts to frighten citizens into thinking that.
No one needs an assault rifle and a high-capacity magazine of bullets for legal uses. Responsible gun owners do know that–why does the NRA fail to recognize the harm done by their intractable position?
My since thanks as a parent and grandparent. You are a hero!
fmazzarese@ icloud.com Thanks for joining the ranks of those who are trying to establish a police state in the USA. A police state run by the rabid communists who run the Democratic Party. I will never step foot into a “Dick’s” venue again. Good luck with your new friends ; the communist front. If they ever stop rioting, and hiding out in ‘safe rooms”, they might just buy something from you. The millions who own AR type rifles [which are not “assault weapons”] and haven’t shot up anything, will now be guilty by association . In my childhood days we learned that was a bad thing. Not at “DIck’s”!
Hello Dick’s Sporting Goods,
I deeply appreciate your courage in taking a stand for sensible gun sales. May your strong statement help our culture move towards a better balance between reasonable ownership of guns and safety for all our people.
I will take the hour’s trip to use your store more often now.
Thank you!!
Lisa Kushner
Thank you for taking the very courageous step to stop selling guns. I’m sure it took a lot of thought and consideration. Thank you, thank you, thank you.
THANK YOU MR. EDWARD STACK FOR HAVING THE BACKBONE TO STOP SELLING AR-15 ASSAULT RIFLES!
AS A GUN OWNER, PAST NRA RIFLE TEAM MEMBER AND MILITARY, I DO NOT WANT TO STOP ALL GUN SALES BUT THE AR-15 IN TODAY’S WORLD IS BAD AND SHOULD NOT BE SOLD.
>>>> To all others,
OUR FOREFATHER WROTE THE BILL OF RIGHT AND APPROVED THE 2nd AMENDMENT ON DEC. 15, 1791. THE RIGHT WAS BASED ON FLINT LOCK GUN AND RIFLES. THEY NEVER SAID A PERSON COULD OWN A GATLING GUN. ANY ONE IN TODAY’S WORLD WHO MIGHT BE A HUNTER DOES NOT NEED AN AR-15 IF A GOOD SHOT. BUMP STOCKS “REALLY” = NOT NEEDED..
We have licenses for so many things for Jet Skies to a Business but the NRA say no on guns. “IF YOU DON’T WANT ANYTHING DONE ABOUT GUN LAWS, I HOPE YOUR KIDS OR GRANDKIDS DON’T HAVE TO DEAL WITH SCHOOL SHOOTINGS.
FREEDOM WITH SOME LAWS TO PROTECT THE MAJORITY. FOR THE GOOD OF THE UNITED STATES OF AMERICA..
U.S. NAVY AIR FORCE VETERAN
GOD BLESS THIS GREAT COUNTRY
Sometimes experience doesn’t impart wisdom.
Kudo’s to Dick’s announcement to no longer sell assault weapons and to raise the age to purchase a gun to 21. I will be shopping at Dick’s for my sporting goods needs. Thank you for your logical and necessary decision.
Thank you for your actions concerning assault style weapons. I am a Dick’s Sporting Goods shopper and this will encourage me to shop there even more. I was a safety forces responder to a school shooting (6 years) and feel that limitations on assault weapons and high capacity magazines is long overdue. YOU SHOULD BE EXTREMELY PROUD OF YOUR ACTIONS! THANK YOU
You better shop there 100,000 times per year and talk all your friends into doing the same because Dick’s will soon be having a Going Out Of Business Sale. Instant karma’s gonna get you, Dick.
Thank you. I was so moved by your announcement and decision to stop selling assault guns in your stores. So many of us are trying desperately to figure out how to prevent massacres of our children with guns in our country, but few of us are in a position to truly do something significant. You ARE in a position to do something and you were brave enough to do it.
We are a family of responsible gun owners AND we support your actions.
And since we are also consumers and one thing we can do is vote with our dollars, we will choose Dick’s whenever we are making sporting goods purchases. Thank you again.
With three sons and four grandsons who are active in all sports, I have shopped at Dicks often over the years. Since your attack on our 2nd Ammendment rights, I will no longer be entering your doors. Having just completed my second CCW training class, I am ready to purchase a sidearm. The purchase will NOT take place at Dick’s.
You have lost a customer for life due to your new anti-gun policy. Sad, I have been very pleased with your products and service for many years.
Please remove my name from your email list.
Steve S.
Mr. Stack, your press release today leaves me a bit confused. In the beginning of the release you state that you support and respect the 2nd Amendment. However, you also state later in your release that you are in support of banning certain types of weapons and accessories. It doesn’t work that way. What part of “shall not be infringed” do you not get? We don’t get to pick and chose what part of the Constitution we can use. It’s almost like saying we support the 1st Amendment but only if people say things we agree with. What you have done it part of what is wrong with this country, bowing down bleeding hearts in the name of political correctness. While the events at Sandy Hook , Aurora, Columbine and Parkland are tragic blaming the tool isn’t the answer to the problem. I like millions or responsible gun owners have never committed a crime. But there is hope, I 100% support you right to ban sales in your store and for you to support banning all evil weapons and accessories. The good thing about rights is they work both ways. I have a right to never shop in your store again. I also have the right to tell everyone I know to never shop there again. The unfortunate part to all that is if Dick’s were to ever close the only people affected would be the store clerks. I am sure you have your ivory towers lined with wealth.
Due to the stance you have taken in banning totally legal firearms and mags because of unhinged people blaming inanimate objects like guns and the NRA for deaths committed by a known psycho, I will not spend another red cent in your stores. NOT ONE CENT! Bye Bye.
Thank goodness I won’t have to run into an assault rifle lovin’ coward such as yourself as I spend as much money as possible at Dick’s because of this decision.
Ha ha, better spend over 10 million dollars if you want your local store to exist in another year. Dick’s is going the way of the dinosaur.
Coward? Don’t act like you know me douchebag, because you don’t. Here’s an idea, why don’t you take your leftists communist BS back to Russia or Cuba? or where ever you’re from, and by the way, spend all the money you want at that failing POS store.
Dear Mr. Stack,
I am writing to express my sincere disapproval of your recent decision to discontinue sales of firearms to anyone age 18 to 20. By doing so you are depriving young men and woman their constitutional second amendment right to protect themselves.
I find it ironic that we can draft our young men and women beginning at age 18 to fight and die for this great country and yet they can’t protect themselves in their own, if they ever had to.
I believe you and many other companies have made emotional decisions based on the many tragic current events. Which no doubt has shaken us to our core and broken our hearts.
Just remember it’s not the guns that pull the triggers.
My feeling on this for the longest time is that perhaps we all need to take a good look in the mirror and reflect on what kind of life we are living out in front of our youth. As well as allowing them to many choices. Most parents don’t parent because they are to busy trying to be their friend. Guess what folks the friendship comes as a result of being a parent, they may not like it at the time, but will thank you later. Just look at the video games they play, the movies they watch and the music they listen too and we think this stuff doesn’t have some affect on a person (young or old) well I believe it does.
Unless you reverse your decision I will miss shopping at Dicks.
Sincerely
Cindy Herbeck
“depriving young men and woman their constitutional second amendment right to protect themselves”……..yet no argument about the minimum age to buy a hand gun being 21?
Why can’t the US have in place a required training class and a license to own a rifle that has to be renewed every few years like a driver’s license? If people want them bad enough they will pay for the classes and licenses. Would be a great revenue stream for states as well.
January 27, 1973 was when the draft ended, so that argument is kind of dated. It is an all volunteer military now.
You should move back to Cuba where you belong. Take your communist friends with you.
Sorry to hear that Dick’s won’t be selling “assault style rifles” any more. You won’t be selling me anything anymore. Are you still selling baseball bat? Because in 2016 there were 472 murders by blunt objects (hammers, bat, pipes). There were 374 by all rifles not just assault style rifles. Go ahead and fact check it.
After every act of terrorism, we are told we should not judge all Muslims based on the actions of a few. Isn’t it time the 80 million gun owners in American get the same treatment?
gunviolencearchive.org/
Check it.
Isn’t trying something better than doing nothing?
Thank you for taking a stand on guns — it is far past time that more people and corporations followed suit. While mental health, background checks, and flaws in law enforcement systems also need to be addressed, assault rifles and similar weapons are clearly a huge part of the school (and other location) violence problem in this country. So thank you!!
Regarding your gun sales announcement, I am very disappointed in your organization’s short-sighted decision to capitulate to a nonsensical, illogical belief that guns are the problem. Your organization’s leadership has grossly misjudged your customer base and you will feel a decline in sales. Unless you realize the mistake you made and apologize to your customers, you have lost my business forever…to include your subsidiaries Field & Stream and Golfsmith, organizations, that up until today, I shopped frequently. Sickening.
Dear Edward W. Stack
I have never shopped Dicks Sporting Goods in the past. But as of your recent decision to
ban the sales of all assault-style rifles in your stores, no longer sell high-capacity magazines and that you would not sell any gun to anyone under 21 years of age, regardless of local law is AMAZING.
Thank you for taking a stand. I truly do not understand why guns manufactured for war are allowed to be sold to civilians.
You have a new customer in myself and many of my friends.
Linda C.
THANK YOU , Ed Stack for no longer selling assault rifles. These types of guns should not be sold to the general public in the United States. I too am a gun owner and real hunters do not need these types of weapons.
I have been a customer for over 20 years and will cease purchasing from you after your
grandstanding announcement concerning “assault style” rifles.
Serious gun owners rarely buy this type of rifle at your store. They are purchased at gun stores with knowledgeable staff. I have bough golf clubs, golf shoes, golf balls, exercise equipment, some clothes, and ammo at your stores. My son buys his ammo at Walmart because it is cheaper. I guess I’ll take his advice. You lost a customer but I wish you luck.
Please read my response to Dick’s Sporting Goods, as follows:
THANK YOU! THANK YOU! THANK YOU! THANK YOU FOR YOUR AMAZING DECISIONS! I personally know three families who have lost sons under the age of 21 who committed suicide using firearms they purchased at Academy. I have been angry by the NRA’s focus on monetary profits for the firearms industry and their political lobbying for such for many years. I have been enraged by their agenda, their methods, their lack of ethics, and I have been enraged by their spokespersons, especially in light of the ongoing multiple murders in our schools. God bless you for what you are doing! I hope that you will be the turning point of responsible change in the firearms industry, and in the intelligent understanding of this nation.
Have decided to remove your company from any purchase consideration due to your sellout to the left wing bleeding hearts.
I can only hope that all NRA members (I myself am an Endowment member) will follow suit.
Hope to see your stock plummet .
William Fejka
Aliquippa, Pa
You have lost a customer for life due to your new anti-gun policy. It is my sincere hope that your company goes out of business very soon.
THANK YOU! THANK YOU! THANK YOU! THANK YOU FOR YOUR AMAZING DECISIONS! I personally know three families who have lost sons under the age of 21 who committed suicide using firearms they purchased at Academy. I have been angry by the NRA’s focus on monetary profits for the firearms industry and their political lobbying for such for many years. I have been enraged by their agenda, their methods, their lack of ethics, and I have been enraged by their spokespersons, especially in light of the ongoing multiple murders in our schools. God bless you for what you are doing! I hope that you will be the turning point of responsible change in the firearms industry, and in the intelligent understanding of this nation.
I have been a loyal Dicks shopper for years. With two kids in multiple sports, I usually spend a few thousand dollars a year at your stores. However, as of this morning, I will not be stepping foot in your stores ever again. What happened in Florida was terrible, but for an outdoor supply company to stop selling rifles because some people do not like them is just ridiculous. I spent 17 years in the service defending the rights of Americans. You have every right to stop selling .223 cal. rifles, just as I have the right to never spend another dollar in your store. Good luck in the future, I imagine that many Americans feel the same way as I do and I would expect a noticeable drop in your profits soon.
You imagine? How about if your two kids were murdered in a school shooting? Imagine that, you American fool. I’ll be shopping at Dick’s from now on – never have before, but I’m going to make it a point!
THANK YOU Mr. Edward Stack for standing up for all of us and our freedom to move about, e.g. go to school, attend a concert, go to the mall, etc. without fear of our lives or our loved ones being taken away by a gun. YOU ARE STRONG and GREAT to do this. Thank you so much for standing up for freedom!
Jeanne Doll
You have a right to set policies for your stores just as I have a right to purchase my sporting goods any where I wish, Due to your announcement of the policy to restrict firearms and magazines to law abiding citizens, I therefore will not be purchasing from any of your stores.
Thank you so much for taking a stance on assault type of weapons. Hopefully, other sellers will follow your lead. We need more people like you in this country. Keep it up. Thanks again for making a difference!!
THANK YOU for being brave enough to stop selling assault rifles and for raising the age limit to 21!!!!! I will shop at Dick’s every chance I get because of your stand. I wish our politicians were as brave as you are.
Thank you, Dick’s, for taking a stand on gun control. Your store will be the ONL:Y sporting goods store I patronize from this day forward.
You have taken a brave stand and made an important move.
On behalf of the majority of Americans, I salute you!
FALSE ADVERTISING
You offer free returns on clothing?? I have your return mailing label, so why do I have to pay UPS to pick up my return? I live in a rural area and have to drive 1 1/4 hours to get to a UPS drop off. When I spoke to you about scheduling a pick up by UPS you said you can’t do that. I was told to call UPS and schedule, which I did, and was told I would be charged by UPS for this pick up! So much for free returns. When I recontacted you about this I was told it’s “UPS fault”!! I have dealt with UPS returns from stores and have never had to schedule a pick up,
It would seem a company your size would be more customer friendly for people who live in rural areas all over this country.
I ordered a pair of shoes through one of your salespeople because the store did not carry them. Came in the mail and shoes were two different sizes! Gave my husband a gift card because “it was easier to go to another register to reorder the item.” Of course, the shoes were out of stock and now stuck with a gift card I didn’t want!!! Had to stand in line again and get a refund (thank goodness). The manager in the Victorville store had nothing good to say about your warehouse workers. Great customer service! Will not be shopping here anymore!
I ordered on 12/1 a Callaway Sure Out wedge using a Dick’s gift card. Made sense that speaking with someone directly rather than trusting online ordering using a gift card would ensure accuracy. The young lady that took the order obviously had just landed on earth, and was confused. Simple, here’s the item number, please repeat to me, she did with item description, gave her gift card #s she repeated and said it qualified for a 25% discount with total of 100.55 Said order would arrive 12/15, not here called today, they found the order………..WAITING ON PAYMENT. Acted like they didn’t give a damn. So I have been a Dick’s patron for years NEVER EVER AGAIN. Hope the young space cadet bought her boyfriend something nice with my gift cards……….Worst Customer Service ever…. keep up this attitude and service and you won’t be the big dog for long.
“You receive good service and you will tell someone… You receive bad service and you will tell everyone”
Saturday December 2nd I was in Bowling Green Dicks store. I was trying on gloves to buy for a gift. That evening I noticed my wedding ring was gone. Sunday around 11am, I called the store and asked the young lady who answered the phone if she would check the gloves (I gave her the isle and the brand name of the gloves) that I had tried on. She said, we don’t have the staff for that and hung up. Remind you, I was 4.5 hours north in Indiana on Sunday or I would have went myself and looked. I was so disappointed and sad. I lost a $3000.00 wedding ring and this young girl could have cared less. Monday I spoke with a nice young lady at Dicks Customer Care line. This young lady took my complaint and said she would make sure that this issue was taken care of and the store manager would be calling me. Well almost 2 weeks later and I still have not received a call. Needless to say, someone will be getting a nice diamond ring as a surprise for Christmas. I will NEVER shop at Dicks again and I hope others think about this as well.
I had a horrible experience at the Citrus Park Town Center Mall location in Tampa. Around 3:30 PM (EST) 11/12/17.
The employees were rude and disrespectful to me. I was mistreated as a new customer who never purchased anything there before. I got weird and nasty looks along with smart comments. That is not customer service and no employee should ever treat a customer like that. I experienced this from not one, but two employees.
I will be taking my business elsewhere and will not be returning to any Dick’s Sporting Goods locations.
Your 40% off promo was a FLOP !!!!
After my order was sitting in my basket for almost 15 min and would not move forward to payment so could not proceed. Then I call customer service a the wait is 30 min.
Very disappointed. Not sure how to tell my son when he gets home from school that he’s not getting his new lacrosse bag
I experienced racism to its fullest ! I was told to be followed by Jimmy ! Jimmy told COURTNEY her own co worker to follow me !!! That’s pure racism. I’m a black man that was followed! How dispicable! COURTNEY was told to follow me because I’m black !! COURTNEY cried when I asked her about following me , her own co-workers humiliated her they put her in a terrible position !!! Dicks sporting goods is a terrible place to shop they must be shut down. There is pure racism in dicks ! Chuck & rob approached me to cover up the racism ! Chuck & rob lied and said the coats are to b watched because I’m black ! However I was never in the coat section. COURTNEY admitted to me and chuck and rob she followed me ! Dicks must close their doors now. I filed a complaint 10-30-17 it is now 10-31-17 8:40 pm and no one called me concerning this mater of pure disgust @ all !!!!!! Rebecca a customer care manager i spoke to her 10-31-17 pls note I called for a update of my complaint) Rebecca was truly nasty and insulting to offer me a gift card !!! Racism does not have a price tag on it. I approached jimmy who told COURTNEY to follow me and he was rushed away and said he’s not talking about it by his own co workers. How disgusting of dicks. Close your doors dicks. Dicks do not deserve to b open to no one. They are a racist company. Dicks put up a sign saying no blacks allowed. Dicks store in kingstn ny where this happened is a terrible store !!!! Not a manager at all came to try to resolve this issue at ! Pure racism to its fullest ! If any of u experienced racism anywhere expose it ! Dicks I want the world to know your company is racist. Oprah Winfrey experienced it @ Hermes Zara paid out a lawsuit for being racist Macy’s paid out a lawsuit for being racist ! I will b going to every sing major network to expose dicks should I not hear from their CEO / president !! Speak out against racisism everyone. Dicks stop covering up racism. Call me anyone if u experienced racism let’s stop it. 516-713-XXXXX. Dicks get racism out of your company if not I will make sure it becomes a Failure ! White ppl are the biggest crooks on earth ! B sure to watch the white ppl that come in your stores as well !!!!!!!!!!!!!!!!!!
I would go that far, as say white ppl are to blame for you be followed that is total and utter bulls**t, hell white ppl get followed as well, thinking we going steal from them to, it’s not always about being white or black! Because in reality both matter”
Racist black guy crying about racism. What a hoot.
I was trying to order shoes for my son for school. I was at the checkout for my online order, but your system would not apply the free shipping or the 20% off. I looked at the fine print to see if my item was excluded and couldn’t find anything saying the adidas shoes were excluded. I called customer service. I was on phone for 28 min and the rep said that he didn’t see either why they were excluded. I told him I needed to add to the order and would call back to finish my order. Rep said no problem and said he would make notes so the next person would be able to apply the 20% and also my 10% coupon for signing up for email. I called later and they would not honor what the other rep said. They said he was wrong and they would reprimand him for saying the wrong thing. The shoes were in my cart, saying they were available but the rep said no they weren’t. After being on the phone for 48 minutes I didn’t get any discount, nor was I offered any, couldn’t get the shoes or the gloves I wanted. The rep even was blaming me for not “understanding correctly.” This is the word customer service ever. I will not be ordering again and will make sure others know that even thought they advertise on their own website a percentage, they lie and in the end do not apply it!!
Very disappointed mother!
Langhorne, Pennsylvania
Store 0081
June 18th 2017
The employees have not received the “Paper” Payroll checks that were due on Friday, June 16th. No one at the store in a leadership position seems to know when they will arrive, why they haven’t arrived and when this will be resolved.
PLEASE HELP
So I place an order , get sent the wrong item, 42 minute’s on the phone, I was blamed, was told I was asking for free shipping? Everlast was blamed, I was told I was cussing? And was not, not happy about all this, but cussed no one! the kicker ?
‘’ the packing slip with dicks logo was wrong, did not match the receipt””, even if dropped shipped , Pretty clear you cant blame Everlast! people who could not even speak correct English claimed to be Corporate,? Took half an hour to get to a supervisor? After many refusals, was told by Jackie, she was the supervisor, and corporate? I still do not have a return authorizations,
Never again will I use dicks, and will spread the word about this as well.
I own 3 companies, how anyone can run a business like this , is beyond me. All over about $200?
If you find yourself in my position, dispute with the bank, dicks, the staff, the supposed corporate? People on the phone will not help you, are rude, play the blame game…on and on, worst costumer service I have ever had.
I haven’t been able to get an email confirming my order and I used gift cards so it is as if they took my money and ran. The order status site says my order doesn’t exist. The on line customer reps say they can’t send me an email that their email system is broken. Apparently all of their systems are broken.
I don’t like your store experience. Cabondale, IL store Sunday 3PM 3/26/17. Banner on store for Golf Shale, shopping for golf shoes. enter store, greeted, head to golf dept, girl at registers says golf guy on lunch break. Find Foot Joy Greenjoy shoes, 2 prs on display, $44 and $49? I wear a size 10, but nearest is 10.5, try it on, OK, but lace is thinner than on displays. Walk out of dept and tell girl (probably college student) at check out that they are going to loose my sale because of shoe lace. She says they could swap it out, but doesn’t ask to see what shoe I am talking about. Just don’t want to mess with it. Weak management on how to render service to make sale. FYI (clue, answer would be to check shoe price and lace, e-mail that have made change and are holding size 10.5 at lowest display price, duh.)
Wow! These people are probably just a small amount of customers who complained about their bad customer service experiance. If you have been slighted by them, don’t go back. Tell people about your experiance with them. Is is going to change, I doubt it. They hire bad employees and promote them who just want to get ahead and put the time on their resume. If Ol’ Mr. Stack would read about these complaints, he probably get rid of this trash but why? So we are just a bunch of whiners to him that mean nothing. He still goes home every night and collects a paycheck, lives in a nice house, kids go to good schools, gives a lot to charities, no matter how bad customer service is, his buddies will tell him what a wonderful job he is doing. All you old people gotta remember, ‘The Emperors (sp) Invisible Clothing’ story? Employees come and go, they don’t care. ‘We’ll look into that’. My would guess would be there is high turn over at these stores and a lot of sick time used if they get it.
My experiance is the same at this place, no workers to ask questions to, when you find someone they don’t know it the answer or it just sounds like BS. The store caters to average sized people. The general sized USA population is getting larger but stores only stock average sizes. In stores, now a days, check out how the clothing is displayed. The large sizes are on the bottom of the shelves and the small clothing is on the top! They go to college to figure this out!
Anyway, go someplace else for your recreational stuff. Why go to someplace like this because it is close to where you live? The reastaraunt joke. Two old ladies were eating at a restaurant and one sez, ‘This food is terrible’. Then the other one sez, ‘ I know and the portions are so small.’ This store only needs to sell what ever they have to people once to keep them in business.
Maybe Sears has taken them over, I thought Sears had bad customer service but this service up there with them! Maybe they are having a contest for the worst service in the retail industry. Been ten years since I shopped at Sears, don’t miss’em and I don’t need their crap. They’ll be going under soon. But the corporate heads will retire or go to some other cush jobs telling people how wonderful they were and are.
Oh yeah, it seems like once they have your money, you ain’t gonna get it back, just a due bill and they hope you lose that, just like gift cards. You give’em your money and they don’t give you any product in return. What a great scam. Push all you can!
The original Mr. Stack would be spinning in his grave if he knew this dissatisfaction was going on at his stores.
you got everything right I could not say it any better the two men at the gun dept. did not know the answer to any of my questions and they were rude I told them dicks is all over my pc with adds when I drive all the way there to westspringfield Ma. from southwick Ma. I was treated badly. If I ran dicks I would not let people like that work for me!
I purchased a home gym on 11/05/16. We finally received our order and as we were right at the end of putting it together we noticed that the metal board w/the pics and weight amounts had a huge dent in it. I called customer service on 11/13/16, and the rep advised that I would rec a call from UPS w/i 24 hrs for new shipping info. I called back on 11/16/16, due to not rec a phone call. The rep advised that the previous rep entered the incorrect request. I have since then spoken with 5 supervisors from the supervisor line. They finally shipped a part to me.. However, this part wasn’t what I requested and this part didn’t even go to my home gym. Unbelievable!!! Today is 12/07/16, I have not heard back from any of the supervisors as promised. It’s very hard to believe that they have a dedicated supervisor line, and out of the 5 supervisor’s that I’ve spoken to, not one can get it right or return a call. This is ridiculous and I will never order anything from Dick’s Sporting Goods online ever again!!!!!!!!!!!
Let me tell you about dicks sporting goods ..they never have what they put in there adds….never ..every time I go to a store to get a sale item …they don’t have it…not just once .every time .. false advertising…that what they do…
Was charged for an item that said was instock, a shipping label formed and never shipped, I don’t have the item and customer service has no answers. Can anyone say FRAUD!
Let me tell you about a great transaction from Dicks Online Sporting Goods. I had to purchase a gift-card to buy a pair of shoes online because for some reason you cannot use your store card online (makes no sense). After ordering these shoes and a shirt, I received an email indicating that the shoes were unavailable a week later. I found the same pair with a different color for the same exact price that I ordered and the representative over the phone informed me that I could not transfer a gift-card balance to this new pair. I used my credit card to purchase these new shoes and was informed that I would be refunded the purchase price, per Nick from Dicks. Come to find out, that is not how things work and Dicks will not refund my money after their representative, Nick, informed me that I would be fully refunded. Now I have $174.09 floating around in Cyberspace and Dicks will only refund me a giftcard for the total amount. Thanks Dicks, your upper management did nothing for me after 15 calls over a 3 week period and now I am stuck with purchasing one pair of shoes for the price of two and a gift card with a balance that I don’t need. You lied to me over the phone and even took the time to review the phone call but will not issue my money back. I will never be shopping at Dicks again and you have lost a loyal customer. The unprofessional attitudes I dealt with after one of your employees lied to me over a call is unacceptable. This is not how you do business and I hope everyone that reads this thinks twice before ordering online from this company. Poor poor poor customer service.
This just happened again to me
I WILL NEVER SHOP at any Dick’s Sporting Goods store again. I will spend more $$$ at Rusted Moon Outfitters on my outdoor gear. I left for work early to get me a World Series Champions CUBS hat for me & my boss (who) had to be at work at 6:00AM. ALL of their locations in Indianapolis & surrounding areas EXCEPT for the Greenwood Store opened at 6:00AM!!! I guess people who live on the Southside of Indianapolis aren’t important enough to Dick’s. A perfect name for such a company too – For their corporate staff are all a bunch of Dicks for having every Indianapolis store open at 6AM – EXCEPT for one.
Never received my paycheck. Employees were paid on October 21, 2016. I received nothing. Was told I would get paid for orientation and I didn’t. My orientation was Sunday, October 2, 2016 from 1:30p to 7:15p and I received ZERO dollars for pay on that. Where is my paycheck Dicks Sporting Goods?!?!?! Why is your company impossible to get an answer. Just want the paycheck that I’m due. So, email your response or ignore me like you have been doing.
I think it’s ridiculous that the women that work in the store have to wear spandex or a “wicking” material type of pants. BTW all wicking material is skin tight. They’re very revealing, and my fiance isn’t comfortable wearing them. I’m going to look into a sexual harassment case. They should be able to wear any type of black pants, no matter what the material is, or where it’s sold. I know a lot of parents that won’t let their children wear leggings, spandex, or any type of wicking material pants, because they’re too revealing. Yet Dicks Sporting Goods MAKES their employees dress this way. Employees at a sporting good store shouldn’t be dressing sexy. It isn’t a gym! Another thing too. You can’t even tell who the employees are anymore. They blend in with the guest. They should have matching shirts with the companies name on it.
You’re comment was spot on. I did not agree with the spandex and yoga pants uniforms, which is why I no longer work there.
Purchased golf equipment in July and had an Entertainment Book coupon that was good as of August 1 thru December 31. The cashier told me I had 90 days to return with the coupon, and so I did today. When I did though the cashier that was supposed to be there to help me, not only did not help me, but was extremely rude. I left and returned with my husband later this evening and with the managers help got it done. It’s ashamed that we had to make two trips across town when it wasn’t necessary for a simple task. Also, it was very upsetting for my husband and myself that we had to deal with this kind of customer service or I should say “lack of”. The store we went to was store #01084 in Fort Myers, FL. I am sorry to say that we will not be shopping at this location in the future.
I stopped in Dicks sporting goods in Muskogee OK on my way home from eating on my Birthday July 7th 2016. Why inside shopping one of there clothing racks blew into my car. Putting a few dings,scratches and chipped my paint. The manager on duty was rude so I call the next day and that manager was nice took all the info and said someone will contact me. If my daughter wouldn’t have walked outside and caught all this I have the feeling they wasn’t gonna say anything and Headquaters keeps putting off calling me back!!! Starting to really get mad!!
PROFILING CUSTOMERS WHO PURCHASE AMMUNITION. I went to the San Diego location on July 10th 2016 and purchased Rio Shotgun shells that were on sale for 5.24/box. Whenever they are on sale, I purchase them since it’s a good deal and I go through them. Some guy named Jonathan was working and I wanted to buy a case which is 10 boxes as I always do and there were ALOT OF BOXES so I wasn’t taking anything from anyone and this kid tells me he can’t sell me that many boxes. He then tells me that “you know California just had a bunch of crazy laws change”. I told him that I always buy a case whenever they are on sale and I am aware of the laws and that any new laws usually start on the first of a new year. I asked him how many I could buy and was told ” I can sell you maybe 5 boxes so it may not even be worth your while for 5 boxes”. So he can’t sell me a case and doesn’t even want to sell me the 5 boxes that he can sell me. I had him ask a manager and the manager lets him sell it to me. Now we are talking about $52.40 worth of bird shot that I have purchased by the case yet he had no qualms selling the WHITE MAN after me $179 worth of brass ammo. Yeah, I went there. I AM A BLACK FEMALE and I shoot a shotgun. I shoot trap and had a shooting match the next day and you use 7 boxes the entire day so why not buy a case? What happened in Dallas is not my problem. You cannot profile every single black person that comes into the store to buy ammunition. That is not YOUR job. If you are afraid of black people who own guns, then that employee needs to work at a store that does not sell guns.
I purchase 3 hats and my account was debited 84.24. On Sunday 6/22/16.I called to find out why I didn’t get a tracking # / confirmation on the following Tuesday. The man I spoke to said I should receive my items the same weekend. I called again to confirm on Thursday. They said it hasn’t left the warehouse cause it handnt been labeled etc. But how is it the stores and sport shops got a shipment . I am upset because I was told I would get them this weekend, now it is said the 1st of July. I ordered online due to high demand and stores selling out. Then I get an email. That Dicks now has these hats in the stores! I would have been better off getting them in the store, and not having to pay s&h and being told 2 different stories! And why hasn’t ups been notified to pick up my items how long does it take to label a small box with 3 hats!!!! Never again
Sunday June 12, 2016 Dicks ad in the Sunday times here in El Paso, Tx stated Winchester 100 rnd boxes 9mm, 40 cal, and 45 cal, I went to this el paso store on 2 different occasion only to find no 9mm ammo. While in the store, both times I had to search for someone to assist me. If you are going to advertise merchandise, you should have it on hand. I called, per store associates request on Tuesday the 14th still no 9mm ammo. Store associate stated they do not give rain checks.
To Whom it May Concern,
Hello, my name is Staff Sergeant David Maxwell. I am currently serving active duty in the US Army here at Fort Hood, TX. I have here is a Battalion of 300 soldiers and as an organization we are having a recreational sports day, and are short of many supplies. We are looking for Corn Hole boards, and bean bags for it. We could also use Frisbees, and footballs. Our unit does not have the current funds for this project, and we feel it is very important for our soldiers and their families to enjoy this day of activities to draw closer, and connect so that when we deploy, we are a more focused and efficient unit. We would greatly appreciate any and all equipment that you could donate to our cause.
Thank you,
Very Respectfully,
SSG Maxwell, David
1st Flight Section Sergeant
Fort Hood, TX
(505) 697-XXXXX
One of your shopping carts hit the side of my car only problem is I wasn’t even in the parking lot. We was sitting in the road waiting on a red light. Risk management told me to turn it in on my insurance company. Why should i have to pay for damages to my car that I did not cause?? Cant even get a response back from anyone that can do something about it thanks for nothing some store you people run and it was the Muskogee, OK store
I ordered a Bowflex trainer for Dicks sporting goods.I paid $120.00 charge to have a contracted company to deliver and assemble the equipment.(Select express Inc.) Two teenage boys showed up in regular clothes in a brown van to assemble the equipment from select express The equipment was not assembled incorrectly.Call Slecet express to come out fix the problem.I have scheduled serval appointments took, time off of work: each time select express has an excuse or does not show up at all.
I have contacted the Corporate office, they basically told me I had to settle the issue with Select express myself.Today they did not show up again.I contacted the local attorney general today.Hopefully, they can resolve the issue . Roseville MN
My husband and I went into your store to purchase 2 bikes today in the Alliance Town Center location in Fort Worth, TX. When we walked into the store there were 3 employees at the door and they didn’t say a word to us. We continued walking back to the bike section, no one was there which wasn’t a big deal, we found a guy that was walking around the store and he called a guy to the back to help us. The gentlemen (I unfortunately do not remember his name) he was was young guy maybe in college came over to help. My husband asked him a few questions, we were looking for exercise bikes and a bike to ride around the park. He had little to no knowledge of the questions of what we were asking, he kept saying ‘im not sure’, or ‘I don’t know’ My husband and I where thinking why would they call him back here if he didn’t know? All of the sudden it was 2 other employees that came over I think one was a manager and the other was a brunette girl and they interrupted us and he pretty much walked over and talked to them. He simply forgot about us, and left us standing there. I overheard him asking the guy if he knew anything about the bikes, the guy pretty much ignored him and asked if he wanted to help put a bike together and they all went to the desk and started putting together the bike, while my husband and I stood there dumbfounded like did this really just happen? They did not seem like they cared as we walked off in front of them and they continued playing and being completely disrespectful and ignoring us. I was so shocked and appalled by this behavior, we walked out the store, but not before the other employees at the front did not acknowledge us again. This was by far the WORST customer service I have ever received. I am a hotel General Manager and I would be angered to hear that my staff treated customers in the way that your employees treated my husband and I. This was our first time coming to that store and we will NEVER shop at any other Dicks Sporting Good’s store. You lack what it takes to even be in business. My husband and I decided to take our money and spend it at a place with friendly staff and people that are knowledgeable about the products they sell. This was so disappointing and completely unacceptable. Someone needs to put some better managers in place and get that store back in order, I can only imagine what your other stores are like!
I’m trying to start a youth Lacrosse program in the Deer Lakes area, north of Pittsburgh.
I wanted to see if you would be willing to donate equipment to the program during the innagural year to 4 age groups:
U9, U11, U13, and U15 (all boys)
And we hope to expand to a girls program in year two.
This donation will be pivotal to help the program gain acceptance in the area.
With Lacrosse being the fastest growing sport in the United States, and certainly (and FINALLY) gaining popularity in western PA, I beg you to be a part of this. It would be an amazing feat for us to partner together, and help grow this amazing sport for the kids of Western PA.
Please let me know ASAP if this would be a possibility and how we could make arrangements for delivery of the equipment.
Thank you for your consideration in this matter.
Friday evening was a night that unexpectedly shined a light on the dysfunction of your personal located at your store in Pittsfield Massachusetts. I am still contemplating whether I should be writing you this letter informing you of this incident with the hopes and goal of you addressing it and fixing this matter so others like me won’t have to go through what I did or if I should rather be discussing it with my lawyer.
To begin with it all started as a simple error with your point of sale payment equipment. The card reader locked up when I was processing payment for my purchase. After taking what seem to be too long to process the card I canceled the transaction and the cashier advised me to scan my card again in which the second time the payment process went through with no hiccups. However upon examination of my bank account later that evening I noticed that there were two identical transactions withdrawn against my card from your store. I called your store in Pittsfield to correct the problem and was told that it cannot be done over the phone that I had to come into the store. This is where everything went wrong.
Call me old fashioned but I still expect customer service. I received zero acceptable customer service while dealing with this issue with your staff. To start off with they were not friendly. Secondly they had no idea how do I address my problem passing it back-and-forth between a cashier and I guess it would be a supervisor. When I asked who I believe to be the supervisor for her name she just simply stated Kim and I Then asked her for her last name stating that I would need to know it to address her incompetence with my call I plan to make to corporate, she then told me that All I need to know is that it is Kim.
Ok not to get ahead of myself. Here is a chronological explanation of how the incident began.
I walked into the store and went to the front desk. There was a mid aged woman there. I told her that I made a purchase earlier and my card was double charged. I showed her my receipt and online back statement. She then looked puzzled and called over another staff member. Never was I introduced to any of the staff and I had no idea at this time I was talking to other than it was a dicks employee, that in itself was unprofessional. Next this 2nd staff member said she would help. I told her the card reader glitched during the purchase that it was scanned a second time to complete the transaction. She did a few things then said she could do a post void but she didn’t want to offset her inventory. I told her my concern did not lie with her inventory but my receiving my money back into my account. She then said she needed to do a few things and said she would be right back that she needed to go to the back to handle this. I said OK and just proceeded to shop around the store. A lot of time past before I spoke again with her it must’ve been 30 minutes. She never proceeded to get me to explain to me the situation instead she left a note on my receipt with the woman that I first spoke to at the front desk in the front of the store. The Note consisted of the phone number for Dick’s customer service. I asked the woman upfront what was this?, referring to the note on the receipt. She said she couldn’t help me that I have to call customer service on Monday. I told the woman upfront in which I first spoke to that this was unacceptable and could you please get whoever it was that I spoke to back up there so she can address this problem. Now becoming frustrated, inpatient and tired because it’s late and having to deal with being brushed off as if my problem was not a concern that they cared about in the least, my tone was sharpening. The second employee returned to the front desk and began to tell me that she could do nothing for me and I need to call customer service on Monday. Again I said this is unacceptable that she needed to do her job and correct this situation or she need to contact a supervisor or manager that could deal with it. She said that she was the supervisor and there was nobody to contact that I would just have to call customer service and Monday that there was nothing she could do for me because she checked her computer and she only seen one transaction. I then said I’m not leaving until you fix this problem you have my money you double charged me and you already said that you could do a post sales void yet you were too concerned about your inventory rather than me receiving my funds back into my account.
This is the point that both of us lost patience for the other.
Again she said there was nothing she could do for me. My reply to this was I understand you have clearly portrayed yourself as in competent to handle your position and this issue and are unable to do something as simply as fix a credit card transaction that’s in error. How about you get on the phone and contact somebody in a position above you that is not stupid and able fix my issue that your faulty equipment has made. Well now I think she took offense to my comment and threatened me with calling the police if I didnt not leave the store. I jokingly said call the police and I can tell them that you’re stealing my money and won’t give it back thinking that this was a joke because although I might’ve been raising my voice I wasn’t being hostile in my opinion. However I was losing my patience due to her inability to correct the problem which would quickly been resolved if she just at least tried to deal with the problem which she did not seem to do from the beginning and she immediately got on the phone and called the police. I was in shock and in bit of disbelief that she was actually calling the police on me! The basis for my opinion that I did believe myself to seem hostile is while we were talking I was also on my phone trying to contact my bank so she could talk to them and it would be a clear understanding that there was two transactions from dicks deducted from my account since when she said she only seen one transaction it seemed accusing towards me that I was lying or fraudulent in my accusations.
At this point she walks away from me while I stand there at the front desk on my phone on hold with my bank. Meanwhile on hold with my bank, the police show up. Now I am extremely embarrassed and in a bit of shock. I’m also extremely mad that this poor excuse for a supervisor, if that is indeed what she is, called the police on me instead of simply doing her job or being resourceful enough to get someone to do it for her. At this point I know my face is red with embarrassment and anger. So naturally when the police approached me I’m defensive. I know my first sentence to the police was, ” I can’t believe she called you instead of just doing her job!” That didn’t sit well with the police. Because I know my first impression was that I was a jerk. Not trying to justify any of this but how could I not be upset at this point. This is like public harassment or public embarrassment in my opinion. All I wanted in the beginning was my funds to be credited to my card or convinced that it would be in a timely manner. Seems pretty simple in my mind since other businesses have done so in the past without a single issue. But suddenly this is such a complicated task that the police need to be involved. During all this I’m standing there thinking I shop here all the time I spend a lot of money and while I was waiting on her for entirely too long to handle my receipt in the back I was actually contemplating buying a pair of kayaks for my girlfriend and myself. I am a good customer, with plenty of money to spend. And all of this over an error with your card reader over $83 and some change.
Well being placed wrongfully in the eye of the police like I am a criminal when it was your system that wrongfully drafted my money very much up sets me. As I told the police I NEVER got out of line with her, I never said anything besides she needs to do her job or contact someone that can. In my head, yes I was thinking not so nice things about her, but never did I verbalize them and I continued to show restraint even though it was late in the evening and I did not want to I just wanted to fix the problem and go home.
Well the police said that she said there was nothing left to talk about, she said there was nothing she could do and I am being asked to leave the store, so my only option was to leave which I did. While home a little later I once again checked my account and it showed the money credited back to my account. It clearly stated it was an after business hours transaction. So I can only assume she did so after I left which shows me that she lied to me and the police that there was clearly something that could be done because it was. The issue at this point is not the money but the embarrassment I was put through. And the fact that when I buy those kayaks for this summer I can’t conveniently do so at this Pittsfield store due to the fear of seeing her there again because that would be attached to more drama or words spoken be on my back. Maybe at some point I came off as a jerk or impatient but maybe that also should’ve been tolerated since I was being put through an inconvenience caused by an error in your systems hardware, I did nothing wrong but pay for my merchandise then simply want my credit back when overcharged. I don’t think I handled this wrong in anyway. Worst case scenario i was like a mirror reflecting back some of what was given to me by your staff. I hope something can be done addressing this issue so future customers don’t have to undergo the same embarrassment.
To: CEO: Edward W. Stack
CFO: Timothy E. Kullman
COO: Joseph H. Schmidt
Wow. Just Wow. I recently went to your store at the Dayton Mall in Dayton, OH to find some golf clothes. I wanted to try on some of the items I found so went to one of the dressing rooms to find the following note taped to the door – “Doorbell is broken. Please use the calia button to be left of the wall. Someone will be there to be let you in the fitting room. Thanks you”. I took a picture of it because it shows a severe lack of concern and responsibility. An employee unlocked the dressing room door for me, at which time I asked if an employee had actually read this sign. He shrugged his shoulders. I told him it sure didn’t read correcly, and again he shrugged his shoulders and walked away. The dressing room itself was overloaded with clothing, such that I didn’t have anywhere to put mine except on top of what was already there. What a shame.
hi… why do u all seem soo angry lol
I just went to Dick’s in Modesto, Ca. to spend a couple hundred dollars in store credit i have. I could not find one person that would help me. Everything in the fishing department you can find at Walmart in the, “I don’t have a clue about fishing department” I had a birthday a couple days ago and have yet to receive my new drivers license. Dick’s tells me i cannot get a fishing lic because my drivers lic needs to be renewed. Really!? Since when do you need a valid lic to buy a fishing lic?
I wouldn’t have left it at that, but after i left i called back to the store manager who was short and rude with me on the phone. I described my experience at the store and Betty told me, “Yup, ok” and hung up on me.
Last time i step foot in a Dick’s Sporting Goods.
Poor service, high prices and snotty employees.
I worked for a manager with severe anger issues who came in drunk screaming at me everyday over an ear mic. No one says squat because they don’t want to get “sucked into the drama” and be retaliated against by that, or another, incompetent manager. You can’t report to HR because they are just as bad. Incompetence and ignorance at the highest level. They blame or ignore you. Every. Time. Hell, sometimes they’re even “drinking buddies”. Some of these managers have shots with their bosses after work and you’re telling me this isn’t some biased b.s. of a store. This store couldn’t have made me any more demoralized. The managers give no training what-so-ever. When you inquire, you get blamed. We all know their “training” at best, sucks miserably.
The hands on training? WHAT hands on training?!?!?
My manager purposely ripped off the sale tags on our products because he was pissy i was in the department. He constantly treated me like i was borderline m-o-r-o-n material, and in the same breathe, refused to show me ANYTHING. Fine. I can attempt to keep pursuing in trying to teach myself, but who the hell wants to when they are being screamed at on a daily basis on how they “SUCK”. And yes i mean SCREAMING.
(The only way i got in was by repeatedly bringing up the issue with someone higher up til he got sick of it and finally put me in the department. I don’t care if you don’t want an employee in your department or not. If theyre in, they have to work with you. They can’t assist you if you do not TRAIN THEM. If you make them the work mule running the counter 10 hours a day everyday they need to know what the hell they are supposed to do. Yes, we can try to teach ourselves, but what happens when customers ask you specifics on products/brands even you dont know about? I do the same sports as them and even i knew only as much as they did. I am not an idiot. I was an untrained employee with no assistance or mutual work respect-as-a-human-being towards myself)
I have never worked for such a XXXXXty company my entire life, and i’ve worked enough “wonderful” retail stores. Yes, i’ve had bad places but this place took the freaking cake. Yes, i have worked for 2 manageable stores before, and succeed.
P.s. One day this said manager kept pacing back and forth. I asked him what he was looking for. I thought he was trying to find the keys. His reply was simply “you’re mom”. I LOVE the people this company puts and LEAVES in charge. What should i of done? “report to HR?” I have in the past and im told i was just a “bother”. these are “serious allegations” and because im low-pay grade i must be “making it up, theyre going to “talk to my manager”, then report back to him”. Retaliation of the highest level. lovely. excuse me while i go vomit.
To whom it mat concern (if anyone)
I was given a gift card for your stores at Christmas. Today, I decided to use it to buy some trap ammunition. I went to you store in Auburn,N.Y. about 10:30 a.m. Not seeing what I wanted, I asked the young man in the department if there were any Remington Gun Club target loads. He said they could not get them. Iasked him why that would be. There is certainly no shortage of them. They could be purchased by the case across the street. His response was “Then go over to Bass Pro and buy them”. I told him that was an interesting marketing stratagy and left. Now I know why the store is called DICKS.
Out of curiousity, I went to the store in Great Northern Mall in Clay, N.Y. They had a lot of Gun Club ammo, but, it was all 20 guage. Not many trap shooters use that. I was surprised to see that Rio target loads were on sale there. I had heard from a lot of shooters all over the country that they were on sale at Dick’s. That sale was not at the Auburn store, but 25 miles away they were on sale. How is that possible with a nationwide chain?
After my experience with your personel, poor selection and random pricing, I will make sure all of my friends and family know NOT to buy any more Dick’s gift cards. I will heed the advice of your local sales stratagist and do my shopping at Bass Pro.
The firearms sales department of the Woodbridge New Jersey store is a laughable joke.
On Thursday February 11- 2016, I went to the Woodbridge N.J. store to purchase a shotgun.
During the course of the sale, I produced all relevant doXXXXents…..
Properly executed the relevant State of New Jersey and Federal forms.
I was required to pay for the firearm and the “NIC’s” check, (instant background check).
This was done…
The State of New Jersey approved the sale…
HOWEVER, when it came to the delivery of the already paid for and doXXXXented firearm…
The transaction could not take place…
Why, you ask.
Because the internal computer system of the Dick’s chain was not working.
When being advised that the transfer could not take place, I came into contact with an apparent department manager by the name of “Andrew” LNU.
Initially he explained that entry into the system was required “by Law” to remove the item from the Dick’s inventory and transfer the ownership to me.
This story,while interesting, is NOT TRUE.
The story was later amended to the idea that Dick’s uses an internal system where a “flagged” individual was unable to purchase a firearm for a period of one year.
So, there I stand…. having paid for a firearm in full… electronically filed paperwork with the Bureau of Alcohol Tobacco and Firearms. Filed the required State of New Jersey doXXXXents.
Paid for and submitted myself to an instant Background check… been approved. and having to abandon a firearm now registered in my name at the store.
Again WHY…. because of a Dick’s internal requirement.
So, in a nut shell… Why have a customer pay for an item that can not be delivered.
WHY! have a customer file REQUIRED official paperwork transferring ownership, if the item can not be delivered.
WHY! have a customer submit pay for and submit personal information for an “instant background check”, when the item will not be delivered.
When I suggested that the manager do like virtually EVERY other firearms retailer. and copy the serial number information, and record it later in the official log books.
Andrew apparently became paralyzed by fear of “violating Dick’s policy”.
In closing, at this moment MY paid for registered and doXXXXented firearm sit in YOUR store awaiting your “Papal” approval to take the item that is already doXXXXented as mine.
I sincerely hope you care for the item and don’t allow an unauthorized person access to what the government now think is in my possession.
As a final thought. after returning to my home, I received a telephone call informing me that the computer issues were now resolved and I could Pick up my firearm…..
Well, that’s just Dandy… only I will not be able to return to claim MY PROPERTY for several weeks.
Someway to run an outfit.
A final thought…. Why,oh why, did I ever choose to do business with your chain…
Stupid Me….
CEO Edward W. Stack
Dicks Sporting Goods
345 Court St
Coraopolis, PA 15108
Dear Mr. Stack,
Hello, I am writing to inform you of a recent encounter I have experienced at Dicks Sporting Goods store in Toledo Ohio on January 30, 2016.
On this day I unfortunately did not have adequate customer service provided to me. I came into the store looking to buy a new pair of baseball cleats for this upcoming spring. Looking around at all of my options in order to pick out which cleat is best suited for me. Once I found the cleats I wanted, I could not find anyone to go get me the pair to try on. This is where the service provided to me was very poor and irritated me. Then after searching for a few minutes to find help, I came in contact with one of the employees. This individual took the cleat I wanted and went to the back to find it. After waiting a couple more minutes I was told they do not have the size I am looking for in that color. So I asked them if they had my size in another color. Once again I waited a couple minutes and they didn’t have that color available anymore. At this point I was too frustrated to shop and ended up leaving the store, and shopping elsewhere.
I wrote to you not only to inform you of my recent encounter, but also to provide some suggestions to fix this common problem all of your stores have. While leaving the store that day I thought there has to be a more adequate way to provide great customer service. After thinking for a few minutes I came up with 2 suggestions that may help fix your problem. Since we live in a world of technology I thought it would be cool to have a 6×6 screen next to each individual show showing a current inventory of the sizes and colors available for that particular model. Also another suggestion I have that may be less expensive is to have 2 or 3 kiosk in the shoe department. On these kiosk it will be much like checking out when purchasing online. Individuals will shop for the shoe they want and this will tell them what sizes and colors are currently available. I believe this could be done by 2018 if action is taken properly.
Thank you for time! I hope to hear back from you soon.
Sincerely,
Ross Huber
Prior to Christmas I ordered a ping pong table online and due to the size and weight your representatives suggested that I pay for delivery and setup. The cost of the order was approximately $750. My credit card was charged for the total amount on Dec 22nd. With this charge the saga began dealing with your delivery agent, AIT Worldwide.
My first email came from AIT requesting I confirm my delivery address on December 26th. I did so on December 28th by phone was told to expect a call within 48 hours. No call was ever received. On January 2nd. I got another request to confirm my delivery location. I could only do this using AIT’s chat line over the weekend and learned this must be an automated email, they had my delivery address, and that they had no idea where the shipment was or when it might be delivered. On January 4th, I called their Boston office guessing it might be at that terminal and learned from the shipping agent that his location did not have the shipment, there were MANY errors on the order, he thought the table was still enroute from California, and provided a phone number to call because I really needed to speak with their National Accounts group. The National Accounts group transferred me to Home Delivery who said they would put me on hold and look into the order. After 15 minutes the phone went dead. I called your online customer service group and asked for help. They called AIT and confirmed the table was at the location that would make the delivery, to expect a call shortly, and provided a phone number for my records. On Jan 5th I got an email stating the product that your organization was told had been delivered yesterday NOW SHOULD be delivered to the delivery agent today. After contacting the phone number I was provided, I learned the table had yet to be delivered to them.
I contacted your online people several times today to ask for a call from a supervisor to seek assistance but was told not to expect a call for several days. Given the cost of the order I would think that it is not the customer’s requirement to go through what has been required of me. Neither I nor your organization have been able to get honest answers from AIT Worldwide which I hope raises the question of why you should continue to do business with them.
I was told by your online group that I would first have to WAIT until AIT representatives finally contacted me, refuse the shipment, and then request to be reimbursed. Fortunately, I paid through American Express and can refuse payment for non-delivery through them.
Your online ordering is really really bad!!! My son did not get his Christmas presents. A pair of Basketball shoes ordered on December 19th. Who knows where those are?? Then he was sent the wrong Jersey, not once, but twice. Is the 3rd time a charm? The jersey he is supposed to have gotten for Christmas not only didn’t arrive, but was completely wrong, then the geniuses at customer service overnighted ( ha ha didn’t) come the same ( wrong ) jersey again. After 2 phone calls over 2 hours I would have thought you would get it right. So….. Here’s a question… How hard is it to get a 12 year old a pair of shoes and a basketball jersey on line from Dick’s? Pretty Hard. Your measly 10% apology doesn’t re-do Christmas.
I would like to inform you what an excellent job that your manager Eric does at the Dick’s store located in Mechanicsburg Pa. Our son was born with a handicap in which one foot is two sizes smaller then the other foot. This makes buying a growing 13 year old new shoes very expensive. Eric has been very accommodating in helping us with these purchases. I just wanted to tell the Dick’s organization that Eric has been wonderful to work with and does an excellent job.
Thank you Eric!
Randy Wall
I would like to know how i can make contact with someone in the corporate office on possible sponsorship for baseball/softball tournaments.
So first you stop selling “assault style” rifles, and now you call the police on your customer for purchasing eight boxes of ammo? Are you kidding me? Your store is the only store that sells guns yet seems to be anti-2nd amendment. I’m done shopping at Dick’s and I encourage all outdoorsmen and women to shop elsewhere. If Dick’s doesn’t seem to understand that an AR-15 is no different than any other hunting rifle and that buying 8 boxes of ammo is not a big deal, they don’t deserve your money.
Dear John S,
Why on earth would they call the police? As an employee in my decade of experience working at Dick’s Sporting Goods I have never seen nor heard of another employee calling the police for a simple ammunition purchase. Many multitudes of customers purchase plenty of ammunition, some times enough to supply a small army. The police were not notified in any of these cases.
John you’re story sounds fishy, it seems to me you must have made an inappropriate comment in reguards to the ammuntion that would validate notifing police. In the future post the real story, not some fabricated half truth!
Have a nice day,
Kitty
After months and months of searching for the kayak my daughter asked for I finally found one on the dicks website. When I tried to order it to pick up in the store I am having trouble and it is not an option. So I decide I will have it shipped to the house because its free shipping on all orders no minimum….right? NOT
Apparently there are certain “items” that don’t fall into the “convient” category. It came out to be over $110 to ship a $200 item. I spoke to a local store manager who really tried everything to help me but the way the store computer systems are set up it was preventing him from any access to order the kayak. He recommended I call the corporate office and see if they would be willing to help. After being put on hold about 3 different times by 4 different people I finally get a real live person. She said its just one of those “items” and if I want it just pay the shipping because “you know boats are big”. I explained that I could purchase the EXACT same item from a competitor with FREE SHIPPING and she suggested that I should do that. FANTASTIC customer service DICK’s!!!
Dick’s (Tallahassee, FL) advertised a Diamondback Lux XE mountain bike on sale for $299 as one of their Black Friday sale items. This sale was to start Thursday so I decided to go Thursday to buy the bike for my daughter. My daughter liked the bike but the bike (only one in stock) had a shifting problem with the gears. The salesperson said that we could go ahead and buy it now and leave it at the store and the technician would fix it tomorrow and then we could pick it up or we could wait until tomorrow to buy it after it was fixed but we would need to do this before 2PM. The salesperson said that if we waited until tomorrow to buy it that they could sell it but if they did that we could order it online for the $299 sale price. So we decided to wait until Black Friday to buy it since if it did sell that we could always order another one online. The next day, Black Friday, I called to see if the bike had been fixed and ready for sale. The salesperson said that it was all ready, so I headed to Dick’s to buy it. My daughter was very excited. When we got to Dick’s, the salesperson said he got the bike confused with another bike and said that it must have sold earlier in the day. I told him I would go ahead and order it online at the store. The salesperson tried to order it online but was unable to do so since it was a door buster item and could only be purchased at the store. At this point, I was not very happy since I was told incorrectly about the bike still being available and now that I could not order online. The salesperson was like oh well, that’s the rule. The manager also confirmed this and was like deal with it. Talk about poor customer service. That’s an understatement when it comes to Dick’s. They need to train their staff. This was the first time I was to purchase an item at Dick’s and I can say it will be my last. I will go to REI or Sport’s Academy next time.
Att: Edward Stack
Good morning last night I called and
spoke to Benjamin your online call rep. I was discussing with him the miss represenation the price of the Yeti Rambler and Closter of the price of $29.99 . But when I go to order this items it register each. I asked him what do you see in the ad he said yes it does seems to show that but apologize for the misperceptions of the ad how it is interpreted . I asked him to follow up this and have some contact me today and Someone from the advertising Dept should amended this mispresention of the ad.
Thanking you in advance.
George Torok
I wanted to tell you about your new Christmas commercial. I walked into my bedroom and heard the Christmas song playing on the commercial. I knew the song and it caught my attention. I started looking at the television because I thought it was a new program. As I continued to watch, I heard the daughter ask the guys shooting hoops to come inside. As she handed her dad the present, I was also curious what was in the box. As the subtly of the Christmas song played on and everyone was sitting peaceful, the dad opened the present and pulled out a pair of tennis shoes. I was taken back for a moment until the dad said, “You used to have a pair like this” I was so affixed to the commercial I could not turn away. As I watched the face of the daughter, which was so warm and full of joy look up to her father and hinted at her being pregnant. I had tears in my eyes. The commercial is AWESOME!!!
Hi, we are looking for corporations to sponsor the Orange Park Lady Raiders Basketball Team in Orange Park, Florida. For only $150.00 your company name and phone number will be listed on the sponsorship board for one year. For more information please contact me at 904-214-**** or Coach Matricardi at 904-529-****
Thank you,
The Harris Girls.
Thank you for your consideration and please mention our name.
Went to Dicks Sporting Goods in Yonkers NY and asked two employees where the down parkas were located. Neither one knew either what “down” or “parka” meant. God help this company and the USA!
About a year to today’s date I bought a BEAR Legion bow from your Hamburg ny location. I used it 3 times last year and when I was not in Use it was in a hard case and very well protected. I went hunting yesterday and the camo dipped paint on the limb is chipping severely. I can’t believe that after 4 times of use and ownership of one year this is happening. I called BEAR directly and your Hamburg location and they are unable do help because it was purchased so long ago. A product that costed me about 600 dollars should not be defective. I am extremely upset and dissatisfied with the product and the stores answer to do nothing to help me. I decided to reach out to corprate because I wanted to let you guys know. I am an avid dicks shopper and spend hundreds of dollars a year at your stores. Please if anyway I can be accomidated it would be great. I thank you in advance.
Would like to speak to a Mgr of corporate Customer Relations in regard to an order #4206369275.
Thank you,
Thomas Halaburt
708-478-XXXXX
I had an interview with DSG this afternoon. Knowing the values and culture of this company I thought it would be a great place to work. However, the interview was the the most unprofessional experience I have ever had. It was obvious my interview was during a very busy part of the day. I understand customer service and the fast paced environment. However, David who interviewed me was not in a good mood and he made me feel as if my interview was not important and something he could not of cared less about. He looked bored and completely uninterested in what I had to say and was more interested in getting through the mundane interview questions he was just reading off of a piece of paper. In fact he did not even shake my hand and did not even give me eye contact. I was interviewed by David and Megan who were completely not ready for my arrival and I did not receive the undivided attention as a future employee should. I took time out of my day to seek employment at a company who’s values are committed, skilled, driven, and passionate. I saw none of those qualities in the hiring managers. Instead i saw incompetence, unprofessionalism, and lack of interest in what could have been a future employee. By the behavior displayed by these managers I have come to the conclusion DSG does not care about the the person they are hiring but are more interested in filling a position. As a “sport”ing good store you should know that sports are about team effort and DSG is not a team I would want to be apart of.
My son started working for Dick’s Sporting Goods while a student at UNC-Wilmington. He continued to work for Dick’s after graduation and had become a manager for the new store in Wilmington. In April, several unsupervised juveniles entered the store and were kicking and throwing balls and doing other things that were inappropriate. My son, as well as at least one other team member, asked the juveniles to stop. When they exited the store, they continued to display behavior just outside the doors that was unsafe. My son went out the doors to again ask them to leave the area. One child’s mother came out of the store next door and saw the exchange. Again, she was not in Dick’s with her juvenile child. She and said juvenile went home and spoke with the father, who was also NOT in the store with the juvenile. Four months later, the father sends an email to corporate headquarters. When store management was contacted, they supported my son and his actions towards the disruptive juveniles. Since the father waited four months, store video that would verify how the unsupervised juveniles were misbehaving was no longer available. Did upper management support a long time, loyal employee? No. My son was let go for trying to protect the assets of a store he managed. I find it very difficult to support a company that “lets go” a manager based upon an email from a man who was not even in the store with his misbehaving juvenile child.
My god daughter was a leading performer at Dicks Store in Gaithersburg MD, and she was terminated in June for being late twice, once while in the store she was stopped by an customer who asked for help and the other she was late returning from the nursing home. where her terminately ill mother resides. A group of Former Employees of Dicks Sporting Goods have formed a Class Action Group to hire an experience Law Firm to present our cased of Wrongfull Termination to the Courts. DSG is doing this to many hardworking employees like your son and my god daughter, and unless we challenge this company, they will continue to mistreat other good employees.
I walked into the Richfield, MN store today, Saturday, to buy a Teeter ($300), had money in hand and wanted to be waited on. The teeter was right by the restrooms and the back room for the employees. I watched while the employees walked right by me not even addressing me. Then there was a couple next to me talking to a sales associate and even sales associate didn’t address me, eventho, he looked at me twice!! I thought he might have been trained to say “excuse me, madam do you need help because I can call someone for you” and I didn’t even get that!!!!! The Richfield store is horrible! Then as I walked out of the store, I told a cashier do you have a manager and he replied “um, yeah they are around here somewhere”!!!!! Really!!!! why not say yes, one moment please and I will call them! but instead I told him I want to buy a teeter and no one waited on me. His reply was “sorry!” and they let me walk out the door!
This letter will be sent to Edward Stack regarding his customer service and the RICHFIELD store – I will not set foot in that store ever!
I ordered something online and was told it would take 5-7 days to process and ship. 3 weeks later, my item is still not here. I email customer service and I am blown off and told it takes 5-7 days to process, your item will arrive on the 15th, here is the tracking #. No mention of the actual issue.
Please don’t blow off my complaint and not address my issue, I spend a lot of money at DSG. Which I will no longer do. I read the history of the company, the mission, what the owner is trying to do with the company, all that is great. Nothing will change if your customer service is nonexistent. Companies can say all they want- back up your talk. My $35 shirt will be returned. Im don’t with this place.
I work for a nonprofit that supports the men and women of the Coast Guard. I make purchases all over the country at various local Dick’s to provide morale gear to local stations and I just have to say Dick’s is hands down the best retail store I work with. The managers are pleasant, helpful, very professional and they go above and beyond once they hear that the purchase is for a local Coast Guard unit. I couldn’t be happier with the service I receive and the Coast Guard loves the equipment we give them from Dicks.
Ridiculous customer service:
I ordered 3 items off the Dicks website for my brother’s graduation. Two of the pieces shipped and the one was ‘left in stock’ for days. The weekend passed and I come to find out that the item is actually not in stock.
I called three times and spoke to four different people before I was able to extract that information. So now I’ve wasted my entire weekend when I could’ve been out looking for this item in another store or possible online from another seller.
I was treated as if my issue wasn’t a big deal and as if I was being a pain in the rear end.
I’ll never step foot in one of your stores, let alone ever waste my time trying to order something online from this company again.
A bit of advice: have the people answering your phones take some sort of course so they actually know what they’re talking about in the slightest way. Also, maybe true up the integrity of your fulfillment center so your system doesn’t allow people to waste their time ordering something that is out of stock.
-Carl
Just want to share the Worst experience I have ever had at your Amherst location this past June 7, 2015.We tried to buy an in ground basketball hoop and got the runaround from three different people. We were told we could not purchase it because we were not driving a truck! We had our measuring tape with us and asked repeatedly if we could measure the boxes to see if it would fit. Three people flat out REFUSED to bring the boxes out for us!! I then asked if one of them could go in the back and measure for us and was refused again! Then he said he would try to bring the boxes out but we found him at the front of the store doing NOTHING! I’ve never dealt with such LAZY customer service in my life! They must make so much money there that they were willing to pass up a $700 sale! I’ve never seen people work so hard to NOT make a sale! Absolutely disgraceful and I will NEVER set foot in a Dick’s again and will make sure to tell anyone who will listen about the horrible customer service!!
Hi, my complaint is that I visited the Dulles VA store today and I was after a certain product, it took me forever to find someone and when someone finally asked me for help, they brushed me off like I didn’t matter, the person that helped me even asked another associate for help and even then neither had time to help me because they were busy unloading boxes. Also please fix the management at the store as well, they are clueless just like the employees. I come here first for all my sporting needs and any gear I need, today’s experience left a really bad impression. The website left a bad impression too since it said what I was looking for was in store but it couldn’t be found.
First, I had an interview with the manager. it never happened. I was greeted by a younger staff member who interviewed me. second, the multiple “personality” questionnaire is confusing to the point of setting up for failure. couple of the questions in particular couldn’t be answered without noting that the answer given leads one to question the questioning process. sadly, I was never interviewed nor have I spoken to any “real” management. I also showed up ten minutes earlier only to wait twenty minutes past the interview. the position was part time. the qualifications requested was exactly in my background. I have over 12 years retail experience with management background. I am also a military disabled veteran. posts on this site leaves me to believe that Dick’s sporting goods discriminates toward women (especially older women) and disabled military veterans. I will not be purchasing anything from Dick’s sporting goods and I have put out the word to all my friends, veterans and veterans associations in the seattle area to boycott Dick’s sporting goods. like I said, I am highly qualified for the position and I was turned down. I live less than ten minutes away from the store. my background and skills are more than a match for what the job requires and this is the response I get;
Dear Steven x. XXXXXXXXxx,
Thank you for your interest in possible employment with DICK’S Sporting Goods. It was a
pleasure talking with you and discussing opportunities with our company.
At this time, we are considering other candidates whose backgrounds and skills more
closely match our needs. We will, however, retain your information. If an opportunity
presents itself in the future,
we may contact you at that time. Once again, thank you for your interest in DICK’S
Sporting Goods.
Sincerely,
DICK’S Sporting Goods
……. wow, really? I know the store and what is expected of me. I am disciplined in my employment. I show up early. I am never late and haven’t been out sick from employment for over twelve years. I have extensive knowledge of the lakes, rivers around the area. I have fishing/hunting tips. everything the store has to offer is a perfect fit for me. I also spent some time in the store and came up with FIVE ideas for improvement for the store.. I guess we will never know what they are….I don’t think Richard “Dick” Stack had this in mind….corporate family greed….or stupidity.
Don’t worry, I applied to my local one about 10 times before I got interviewed, even when I got the interview, it was very rushed and I got the call back saying they didn’t need me and they chose other people before me. I’m kinda glad they chose others before me because some of the associates that usually are working when I go are really rude.
hi
Winchester, VA Store (Not open yet)
-My complaint is this store discriminates applicants based on sex. Dave my interviewer, approached me in waiting area and asked me with a confused look on his face “Are you suppose to have an interview with Dicks? What is your name? I’ll be right back” (Right off the bat I felt like I was doomed, keep in mind at this point, 2 men have respectfully been approached by an interviewer). So Dave comes back, I guess I can interview you, follow me. First question he asks me on interview, “Do you realize this is a sporting goods store?” He rushed me through the interview questions, wrote down minimal information, and I was pushed out the door within 15 minutes. Not even 12 hours later I was turned down for a position because I believe I had an unfair interview because I’m a woman. I’m still considering filing an EEOC lawsuit against the company, but all and all I just want the woman out there to receive a fair chance while interviewing.
Worst management in novi Michigan. I was interviewed by a lady named Melanie and she was a complete XXXXXX! Was not welcoming did not make eye contact and when asked a question by her in the interview if you didn’t answer within a min she would say well move on. Wouldn’t let you complete a sentence she would talk over me. Just was absolutely rude! I wont ever give this place business…and they always have their cashier’s messing around up front.
So what is the deal with this site? I, like these other customers, have a complaint, but apparently these comments are receiving NO response from this company? I’ll try writing to the Corporate Office, and hope that the mail isn’t handled by the same person who is supposed to be monitoring these comments. OH, and then you suggest SHARING the comment on Facebook IN ORDER TO GET MORE ATTENTION?? A customer who just has a complaint is not worthy of the same attention??? Absurd.
They were going to ship a pair of boots from your vestal store to syracuse. Surprise!!!!! You lost them. Who would imagine after following up 7 or 8 times that it would have happened my friends were all laughing as it would seem this always happens
Well they did offer me a gift card. Yea no thanks I would have liked the boots my wife wanted for Valentine’s Day Well at least this store is consistent you never follow thru with any thing so I guess I will have to find another place to buy sporting goods
Highly disappointed extremely unhappy customers , please try to get your act together get someone with some customer service skills , please Really some many of my friends shared the same experience. Happy Valentine’s Day. !
I am lodging a public complaint to this site for the following reasons. The narrative that follows begins on Jan. 20th 2015. I was in need of a bicycle post (not seat or sleeve) for my Diamondback Wildwood model purchased from Dick’s a few yrs. back. My initial contact was Tina (Bike technician). I brought the Bike to Dick’s At San Tan Village Square in Gilbert located 2269 San Tan Village Parkway Gilbert, AZ. Tina measured the OD of the post and said she would need to order said part and it would be a few days. I never heard back so after 5 days I phoned to inquire. Tina would not be in the store until 3:00 this day and she would call. Never heard from Tina. Two days later I phoned once again and talked with Tina, she told me she had ordered it and would call when it came in. Two weeks pass and I decide to speak with a manager (patrick) I reiterate the entire story and let him know that a courtesy call would go a long way in this incident. Patrick says he is now handling the order and it would be two more days. 3 days pass and I go to another manager Yorgi (spelling) he tells me that his staff “dropped the ball” he would personally handle it and he would discount the part and allow me a gift certificate. I tell him I’m appreciative. 2 days pass and no phone call. I call again and am put in contact with Nick, whom states that he is ordering the part from a local bike shop and it would be ready at 5:00 pm same day. Yesterday, Feb. 10th 2015, yes, three weeks later, I drive the 12mi. to the store to pick up the bike. We now have a gentleman by the name of Jason or Jeremy (not certain of Name) and I explain, however brief, that I’m here to pick-up the bike. He says “well what is it”? I tell him it’s a Diamondback and “I can’t recall the brand”. He says” well they just ordered the part yesterday and no way it’s gonna be ready today”What’s the big issue” With that I tell him I need to see a Mgr. He says “I will get one.” , He now comes back after 5min. and states he is coming down and jwhy am I so upset? I tell him I’m not going to get another store employee that can’t help me involve. He than sarcastically states “you’re a real Peach aren’t you?” I said what did you just say to me? With that Patrick makes an appearance and attempts to quell the confrontation by putting his hand on me and telling me I need to relax. I told him he needs to excuse his staff member from in front of me or there will be a problem. Jason or Jeremy (name) slowly leaves and tells me that “I will be here all day”
If this is employee training had it’s worse I can certainly see how the proverbial ball was dropped. I am a retired Anheuser-Busch executive and if any of our people confronted a customer in this manner they would be seeking new employment today. I served my country in Viet Nam and have very little respect for the younger generation that speak to anyone in this manner. The obvious has been stated in a previous comment, that being the purchase of the Bike from dick’s along with many other Big ticket items over the years. I will not do business with a company that allows employees and free reign when addressing the customer. First rule of sales “the customer is always right”. Unless I was verbally or physically confrontational with him, there is no open policy to speak flagrantly to me or any other customer. Today, Feb. 11th 2015 is another day and we are now working on week 4 of the search for a bike seat post. Use the telephone people it’s an amazing tool and if used correctly can overcome many dissidents. Sincerely Scott R. Farnsworth
The Dick’s Sporting Goods store on Pennsylvania Avenue (Quail Springs) in Oklahoma City, OK, should consider reviewing the actions of their manager, Steven, and his crew.
On Saturday, January 31, 2015, my son entered this particular store with the intent of purchasing a pair of batting gloves. He had waited to buy gloves until he could go to a Dick’s Sporting Goods because he knew they handled the specific gloves he wanted, unlike our local sporting goods chain. He was accompanied by three of his athletic friends. All of these young men were interested in looking at equipment for their particular sports (basketball, baseball, hunting, golf). Two of them went to look at golf clubs, one to look at guns and ammo, and my son to look for the batting gloves.
Each of these young men and their families have spent several thousand dollars a year at Dick’s Sporting Goods establishments for several years because these boys are multi-sport athletes. Those thousands of hard-earned dollars will now be spent elsewhere!
When these boys had made their selections but were still shopping, two of them noticed they were being “watched and followed” by one of the managers, Steven. They made their purchases–my son bought $30 gloves and one of the others a $10 t-shirt–and observed a small army of Dick’s employees standing at the front of the store watching them leave. Wondering what these people were possibly doing, they tried to figure out why these “workers” would possibly be watching them. As they drove away, one of the female employees was outside the store on the phone, examining their vehicle tag (they speculated that she was getting their tag number for some unknown reason).
Becoming extremely curious and not just a little irritated, they turned around and went back to the store to ask why the employees were acting in such a manner. Unfortunately, the manager, Steven, and his crew did not give the boys an answer. These young men were informed that they were “under investigation for suspicious behavior.” When the boys asked what they had supposedly done, they were informed by Steven that he “couldn’t tell them because they were still reviewing the footage.” They left the store still wondering and discussing what had sparked the crowd of employees’ suspicions…at the same time, each reviewing what he had touched, picked up, or even looked at. None could figure out what had started the parade of employees watching them.
As they related the story to my older son and me over lunch, my older son suggested they go back to the store once more, but with him, a more mature shopper, accompanying them. His reasoning was that if ANY ONE of them had done something to be ashamed of, that one would not want to go back!! They were ALL ready to return, ONCE AGAIN, to the store. They really wanted to know what had caused the suspicion.
When the four boys and one, more mature shopper, entered the store and went to the ammunition counter, STEVEN approached them and told them he was going to have to ESCORT THEM OUT OF THE STORE! My older son, being an adult, asked the reason for such behavior from Steven, and he was informed that “the boys were under investigation for an earlier incident” and they were not allowed in ANY Dick’s ever again (as if they would want to be there after this experience). When asked what the incident was, Steven answered that he couldn’t tell them because “they were still reviewing the footage.” This was at least an hour, maybe two, after the first encounter.
Needless to say, these young men contacted their parents and relayed the story to them (because they are honest young men and held accountable by their parents) . Two of their mothers immediately each called the store to find out what her son was being accused of doing. Neither of them was given a reason…Steven only said, “We are still reviewing the footage.”
I have several problems with this entire fiasco!
First, these young men were trailed and treated as common thugs or criminals, but the managing staff could not and would not produce, and STILL have not produced seven days later, any “footage” of what these boys had supposedly done. They were harassed, hassled, and humiliated by the managing staff when escorted to the front doors without being given ANY reason why. Not to mention being told they could NEVER go in any Dick’s Sporting Goods store anywhere again.
Secondly, if they were suspected of wrong doing, they would have been detained, or at the very least, encouraged to stay until the police arrived; not run off by the intimidation of being followed throughout the store. Also, if they had done something wrong, they would NOT have returned to the store when the employee was taking their tag number, and especially not when my older son suggested they return again! They would have wanted to stay as far away as possible.
My solution to this problem involves the removal of the problem manager at the Quail Springs Dick’s Sporting Goods store, first of all. I believe this individual targeted a group of high school students, and for whatever reason, really, really wanted to find something for which he could blame these young men. I would hope that Dick’s would not want this type of incompetent and incompatible personality to manage or even work for the sporting goods establishment.
Secondly, I believe that Dick’s Sporting Goods Corporation owes all five of these young men a formal, public and personal apology. The harassment by Steven and his crew, the confusion of trying to figure out what had triggered such actions, and the worry that they might actually be blamed for something that they knew they had not done were enough to merit such an apology to the four younger boys! When one considers the four young men and my older son were humiliated by being escorted out of the store for simply asking what the accusations were, it is obvious that Dick’s employees’ actions merit an apology.
After this experience with this establishment, it is easy to understand why the vast, VAST majority of comments on this website about Dick’s Sporting Goods are extremely negative!
We have had the worse experience with Dick’s online. We cancelled our treadmill order after ordering an elliptical and having the order completely delayed and the white glove service we paid for to have it assembled dragged out. I cancelled our treadmill order on 1/2/ 2015 and it is now 2/8/2015 and I have had 8 conversations with Dick’s customer service over the course of the last 5 weeks and each time we are told that we would get reimbursed and we have not been reimbursed. We never received the treadmill, it is sitting in a warehouse and Dick’s keeps saying that once they receive it back they will reimburse us, but this has not happened. We were frequent customers of Dick’s after this horrible experience we will never frequent the store again.
I am so just completely speechless about how your company does things. This is the first time I’ve ever tried to order online with you people, and only the third time I have been a customer of yours and I assure you it will be the last. I placed an order Monday for new snowboard boots and paid $32.19 for 2-Day shipping. Not only was my order not even shipped in two days, but my entire order was cancelled because the item went out of stock while processing my order (even though Tuesday when I checked on my order it said the item had been located in the warehouse). After spending two days talking with rep after rep, supervisor after supervisor and putting another order in, you people never released the hold on my card for the last order YOU CANCELLED so I couldn’t even get the other pair of boots. After all that, you then tell me that you can’t release the hold and to call my bank. My bank won’t release the funds because you people haven’t posted the transaction. Except there will be no transaction because THERE IS NO ORDER! This has been the worst online ordering experience of my life and the way I was treated will assure that I will never again be a customer of Dick’s.
I am appalled by the unprofessionalism of your management in Oklahoma City. I and three other families will NEVER give you business again. Your employees not only accused, but humiliated my teen and his friends by escorting them out due to “suspicious activity”. I have contacted managers, Carley and Steven as well as customer service representatives Sarah and Lindsay with complaints to try to get an answer to my questions. Steven is not qualified for his position and should be investigated more so than the 4 teens that they wanted to investigate on February 7, 2015. He is a disgrace to your company and has cost your company several thousands of dollars due to our no longer shopping with you. If my minor child has done anything to make you harass and humiliate him, then I would like to see the “footage” that your manager has taken 6 days to look through not before banning him and his friends from all of your stores! However, when I asked for that footage, I was told that I could not view it.
Sorry excuse for a business!
Your new Fremont, CA store is a disgrace. I go to the store today Tuesday 2/3/15 and the front door is jammed. Another customer is standing there trying to get in but the automatic door will not open. An employee comes and forces the door open. We enter. I tried to purchase a few boxes of Remington target shotgun shells which was advertised on sale on Sunday, 2 days ago. I’m told they are sold out. I ask for a rain check. The kid tells me no. I ask to purchase a comparable substitute item. The kid tells me no. I ask to speak to the department manager. The kid tells me that he is the manager. I go to the front of the store and ask to speak with the store manager. The nice young lady pages the same guy I just spoke with. I tell her I want to speak with the Store Manager, not the kid because he wasn’t any help. She says the store manager just left. I ask just left for where? She says he quit and left the store. OKAY. Now I understand. Even the store manager got so disgusted with Dick’s that HE QUIT too!!! What a joke of a store. Do not shop at Dicks if you don’t want to waste your time and leave with negative thoughts. I intend to follow up directly with the CEO to ask him if this is the type of company culture he approves of. Unfortunately, there are way too many negative comments posted everywhere on social media so perhaps he doesn’t care either. I will continue to spread the bad experience I had to everyone I can. Shop anywhere but Dicks.
Dicks Sporting Goods is a joke there a terrible place to shop at and even worse place to work for the managers are two faced and corporate is even worse they will do whatever it takes to throw you under the bus they are rude to customers and they treat there employees like slaves
its true i work at dick’s all the managers do is threw you under the buss even when you were just doing what they told you to not a great place to work at all
To whom it may concern at dicks sporting goods
i have been a loyal shopper for many
years .however toady 1-27-15 at about
the store in madison nashville tn at about 2:00pm i had the worst customer
service ever recieved from your employees. Apparently your young sales person thought his time at work was for getting a realestate agent instead of helping customers.I sat there for 20 minutes waiting while he talked to a lady about buying a house .very unexceptable. a few other sales people walked right by me without even speaking to me .Bad thing was there were barely any customers in the store.I thought this was a high quality store but after today will never go back . i guess employees discussing realestate instead of helping customers is a bigger priority for this store.
thankyou Kurt S Paulson
Our grandson had found a pair of soccer shoes on the Dick’s website. He wanted a pair (gold colored) for Christmas. Unfortunately they were not available on-line and only available in-store. The local store didn’t have any and after spending hours attempting to locate them, I found them in the Garland, TX store. There were no other stores in the nation that had his size in stock. I called Garland and made contact with a sales associate named Arturo. Within 2 weeks, I received a call that the shoes had arrived at our local store in Salt Lake City, UT. It made my grandson’s Christmas! Props to Arturo in the Dicks’ Sporting Goods store in Garland, TX for going the extra mile and ensuring a little boy got his Christmas wish!
WORSE CUSTOMER SERVICE EVER
dicks is a joke. I work for them and Ill tell you first hand the management sucks and the corporate people are even worse. how can you expect to feed your family on a 5 hour paycheck???!!!!
welcome to dicks sporting goods. company of go f*** yourself,
we’re throwing you under the bus to save our own, overpaid butts. :}
Let me just say I’m usually not the person to leave comments but when you go to your local Dick’s store in Chattanooga, TN to place an order(dec.18th) so you can make sure your child’s bike arrives before Christmas which DID NOT HAPPEN and I finally received it on Dec. 30th. So I called to make a claim “someone will contact you in the next 3 to 5 business days” has never happened. You should not make promises you can not keep. Just saying
Been trying since 12/20/14 to purchase a product they had a Guarantee Christmas promo, but they don’t hold to the promise so after phone calls and e-mails Dicks reads from a text Sorry and the story someone would call, please don’t hold your breath. I spend Thousands at Dicks, and have rewards that I will not use because I will not spend another penny at Dicks, nor will my Hunt club for ammo & other items. The end
I ordered a woman’s North Face jacket the week before Christmas. The salesperson I worked with did a great job locating another store that had the particular size and color I was looking for. The order was placed at the Virginia Beach store but the order was to be filled and shipped directly to my address from the Washington, DC store. Christmas Eve came and not present showed up. Needless to say very embarrassed and annoyed come Christmas Day. Therefore, I called the DC store who denied ever receiving the order and proceeded to tell me this was not their policy(to ship for another store). I made several attempts to try and contact the Sales Rep that assisted me and finally got a hold of the Manager to track this down. I did not receive the courtesy of a reply. I plan to call the Manager for a full refund and advise him I will never buy another item at Dick’s Sporting Goods again. Package never did arrive and I am left with absolute embarrassment.
This company does not appear to be customer service oriented from my experience.
Kerr, Albert
To
me
Jan 9 at 8:31 AM
Sent: Wednesday, January 07, 2015 9:47 PM
To: Kerr, Albert
Subject: Fwd: Order Inquiries <>
Begin forwarded message:
From: Customer Support at http://www.dickssportinggoods.com
Date: December 31, 2014 2:58:18 PM EST
Subject: RE: Order Inquiries <>
Dear Albert,
Thank you for contacting Customer Support at http://www.dickssportinggoods.com.
Thank you for getting in touch with your inquiry concerning the tracking of this item. I wanted to confirm that we have received your request and are working to gather the needed information to assist you. You will hear back from us with an update within 3-5 business days.
For your reference, I have doXXXXented your request under Request ID:15147100.
Please let us know if there is anything else we can do to assist.
Sincerely,
Michael R.
Customer Service Representative
DicksSportingGoods.com
1.877.846.9997
customersupport@dickssportinggoods.com
— Original Message —
Received: 12/30/14 5:23:33 PM EST
To:
Subject: Order Inquiries
To: customersupport@dickssportinggoods.com
Subject: Order Inquiries
Order Number: 3855429185
Name: Albert Kerr
Phone Number:315-676-9457
Wrote: I was wondering if I could get an update on this order? You have it listed as shipped on 12/23/2014, but UPS doesn’t have it in the system under the shipping track number. Is this order shipped or is it still delayed on your side? I would like to know when I can expect this order that was supposed to be delivered before Christmas? Thank You
—— Please do not remove your unique tracking number! ——
<>
Reply, Reply All or Forward | More
me
To
customersupport@dickssportinggoods.com
Jan 9 at 8:30 PM
I was wondering if I was going to get a response to my original message? It said 3 to 5 business days. It’s been 6 and still no word on why you said the package was shipped on 12/23/2014 and UPS says they haven’t picked it up yet? It has been over three weeks since I order this, if it is not in stock I would really like to be told the truth. This should have been done when it was ordered. If it is in stock I feel it should be expressed to me at no extra charge. Thank You
Reply, Reply All or Forward | More
Customer Support at www. dickssportinggoods. com
To
me
Jan 10 at 2:55 PM
Dear Albert,
Thank you for contacting Customer Support at http://www.dickssportinggoods.com.
I sincerely apologize for the delay in our response. After researching your order, I believe it has been lost in transit. I am very sorry for the inconvenience. Regretfully, we are now out of stock of this item, and will have to refund you. I have submit ticket ID 15254054 to have the full amount refunded to your form of payment. Please allow 3-5 business days for this request to process.
Please let us know if there is anything else we can do to assist.
Sincerely,
Evan Mac.
Customer Service Representative
DicksSportingGoods.com
1.877.846.9997
customersupport@dickssportinggoods.com
— Original Message —
From: Albert Kerr
Received: 1/9/15 8:34:06 PM EST
To: “customersupport@dickssportinggoods.com”
Subject: Re: Order Inquiries
I was wondering if I was going to get a response to my original message? It said 3 to 5 business days. It’s been 6 and still no word on why you said the package was shipped on 12/23/2014 and UPS says they haven’t picked it up yet? It has been over three weeks since I order this, if it is not in stock I would really like to be told the truth. This should have been done when it was ordered. If it is in stock I feel it should be expressed to me at no extra charge. Thank You
Reply, Reply All or Forward | More
me
To
Customer Support at www. dickssportinggoods. com
Today at 9:03 AM
Thank you for the timely response. I am disappointed that I will not be getting my fitbit, that I have been waiting almost a month for. But I am really disappointed that after my time waiting and writing in for answers, you will just dismiss me and cancel my order, the same time as these products are starting to be shipped out to people( so I assume stores soon also). It seems like it is easier to just get rid of me then to try and find a solution and fix the problem, and that is a shame. I’m sorry to have wasted your time trying to order a product that you said was in stock, I thought that was what you did as a company. I guess I will have to find it elsewhere if you are not going to try to resolve this by some other way than just cancelling my order.
Albert Kerr
WORST CUSTOMER SERVICE EVER! CRAPPY MANAGERS DON’T FOLLOW UP DON’T EVEN CARE TO RETURN CALL. PURCHASE A EXERCISE MACHING SPENT $800 WAS TO BE DELIVERED IN 2 DAY 5 DAYS LATER STILL WAITING CALLED THE IDIOTS COULDN’T FIND THE ORDER EVEN WITH THE ORDER NUMBER OFF THE RECEIPT MANAGER WAS TO CALL ME BACK NEVER DID IT TOOL OVER A WEEK TO RECEIVE AFTER A 9 CALLS UNFREAKIN REAL
To Whom It May Concern, my daughter and I shop at Dick’s often. However, I wanted to purchase an item you had on-line for my grandson. I placed the order on 1/2/15. I tried tracking the order, #3060569208, and was informed it was still being processed. I found this very strange since I do on-line shopping all the time. I called your customer service number, and the man I spoke to informed me that it might be out of stock or they might be waiting for another shipment. I found that answer totally unacceptable because all the other stores I do business with would have informed me some type of information. So, I called back, and this time I spoke with Dan. He stated it was out of stock. Why didn’t the first man tell me that information? Why didn’t I receive an email stating it was out of stock? This is totally unacceptable! I will never order again on-line from Dick’s!!!!!!!!!!!!!!!!!!!!
worst job ever and the ruddest bunch of people!!! QUIT AFTER ONE WEEK
Have to share about associate Chris From Danville Va I purchased two Shout Guns One Bellini one browning. The very next morning upon opening them. One had no paper work at all.
The other did I called was put on hold for that department for over an hour. So i decided to go to the the store.
Chris asked me in front of the other customers if i thought I need the paper work to shoot it.
I explained i would like to know the care of it and buying a $1799 shot gun it should come with the paper work as he continued to mock me.
I asked for a manager Neal who pretty much said it was OK that Chris had spoke to me like that.
There was not anything he could do. I asked for the corporate number he told no use they will kick it back to the store. Several hours later Tray another manager called me Chris may have had a bad day. Basically Chris was rude and told me how things work in the state of Virginia. As he had his gun showing on the side of his belt. Don’t come back no problem. He continued to work with another customer as if I was from a Third world country. If i had spent $5 dollars Or $5000… I should have been treated with respect. Never ever going back with that kind of treatment all people should be treated equal.
My husband purchased a gub safe the day after Thanksgiving. A day later the same gune safe was $100 cheaper, so he called and was told yes it was and his account would be credited. Well when the bill came the $100 credit was not there so he called and was told it must have been a mistake. Needless to say he will not purchase anything big from Dick’s again.
a gun safe
I just tried to return an item to the Dicks store with a receipt and they would not return it for me. They said the computer said it had already been returned. The item was recently purchased, had the tags on, I paid cash for the item and I HAD A MATCHING RECEIPT. The store manager, Brad, was rude and condesending and treated me like I was doing something wrong. I was forced to be inconvenienced and get my drivers license, that I did not have with me to get my refund. I WILL NOT SHOP AT A DICKS STORE AGAIN. I may have not spent the most money at Dicks on a yearly basis, but I certainly spent a lot of money at that store. You should be embarrassed and ashamed.
Lisa I had the same thing happen to me. I had the items and the matching receipt and they said the item had been returned. what every happens?
I think its a scam
On Dec. 2. I went to the Dicks store and ordered a pair of sneakers for my Granddaughter. I was told they were in stock and would be shipped in a week. On Dec. 12 I called about the order and was told that it was canceled as they were out of stock. I was never told that my order was canceled until I called about my order.
On Friday, I went to Foot Locker and ordered the same sneakers. They were delivered to my door step by 8:30 A.M the next day. A total of 18 hrs from order to delivery. NOW THAT IS SERVICE!
I have been wanting to write this letter for some time. I hope it gets to the right people. Well you made a big mistake by changing the way your employees dress. When they wore beige pants and green shirts Dicks look like a professional high sports store. Now that employees are allow to wear anything ie: sweat pants that are dirty . faded shirts, and so on. The classy look is gone. Even Target and Walmart employees look more classy and neat . In addition I could always find an employee because of their look. I realize that employees are wearing clothes you sell but it should be uniform and neat and clean. Dicks is becoming a Gaberiel Brothers Sporting Goods Store. I know I am wasting my time but as I said I have been wanting to write this for some time. not all stores may look like this but the Dicks I shop does. Thank you for your time.
BOOTY SHORTS TOO!
Online shipping
well this seems to be another one to add to the long list of complaints. We will have ti thank “Paul” the online “supervisor” for this one.
I attempted to take advantage of an online sale to pirchase 3 items. At checkout the shipping was $85.23 . Only offer was 2 day shipping to my area (Hawaii) . Thought it was strange only to offer that shipping term and the cost was embarrassing .
I decided to play with the sight and if I order a $20.00 shirt the shipping was the same.
I then sent an email to online support questioningit and you get this prpreprogrammed lame response on how they are always and currently looking for better carrier for shipping to keep cost down and to look for thier newsletter and online promotions to take advantage of future events . Huh? The shipping is $85.23.
Other carriers ? Ups, fed ex, usps is pretty much it. A flat rate box at the post office is under 20 bucks but they wanted to charge $85.23.
I called customer service. The woman I spoke to was very nice and helpful but could not assist me any further and informed me that I would have to speak to her supervisor.
I spoke to Paul and told him of the embarrassing rate and that I purchased the same items from a competitor and the shipping was 2 day express UPS to Hawaii and it was $11.95 for the same carrier they use . Their competitor probably does 1 percent of their sales for the entire year. Wth? I asked Paul if my coments could go further up the ladder so someome could take a serious look at this and correct it. He said that those numbers are sent from corporate and there is nothing he can do about it. I then said again do my comments go to them ? He said I would have to contact them directly and do it my self. I asked him for a phone number or and email and he said he is unable to give out that information ibwould have to find it on my own. Rellay? Customer service supervisor? Hey Paul go back to work at the DMV or the IRS with that level of disconcern and compassion for your customers you will fit in great there.
On cyber Monday I purchased a pair of Bog boots, a Christmas gift, off Dick’s Sporting Goods website. I was so happy to be receiving 25% off the boots. I received the boots (the Rancher Bog) today and on inspection realized the sole and heel were extremely hard with no bend. I looked at the web site and realized I ordered the wrong boot, I should of ordered the Classic high, basically the same boot but a different sole.
I called the 1-877# and asked to reorder the correct boot with the same discount. I was told no they would not honor the cyber discount even though I was just exchanging the boot style.
Merry Christmas to you too! I am driving the boots back to my locale store and return them and I will not shop Dicks again! Dick’s you will save $23.75 from not extending the discount but now you lost a loyal customer!
MERRY CHRISTMAS, NOT!
Rascist store never getting another dime of mines
Dear Dick’s Administration, HR and Regional Director Jesse,
Having most recently entered into Dick’s Sporting Goods with 50 years of hunting, fishing experience, enthusiasm and excitement for this new business in-town as an employee, I professionally must say! I’ve been told repeatedly by my piers the Dick”s S.G. administration doesn’t care nor listen about the immediate regional, or specific needs. I find this alarming if true.
This factual report maybe construed as my employment; suicide by e-mail or a plus for Dick’s to rectify and progress asap, the choice is beyond my control. I would not be writing these notes if I did not care! Every fact within has been conveyed to my immediate piers for over a month now, please consider.
We have found the due diligence preview of the Easton region for the lodge needs was inadequate and is lacking a timely fix. We are in a waterfowl mecca, goose calling capital of the east coast. The lack of the Federal regulated Steel Shot required to hunt waterfowl has been embarrassing, as well the loss of thousands of dollars $ of revenue within the lodge department and the entire store by the vacating customers whom had intended on spending their resources upon entering the store. The losses could be conveyed by 5 minute intervals at some points of questioning by customers for the steel shot. I was requested to tell customers repeatedly that more trucks were coming with the potential steel shot, but we didn’t know for sure what was on the trucks. After seeing the same customers over and over again, week after week, by conveying the same smoke screen line of deception; the story becomes a lie, nothing but. For which turns into a long term loss of potential revenue $ and customers. This is a quaint community, allot of buzz like chatter/gossip, and the repairs to fix the damage will take years. An advertising blitz could possibly repair the damages. Keep in mind the regional waterfowl festival/goose calling contest, most recently held in Easton Md. found Dick’s without Goose Decoy’s and Goose calls. Thousands of dollars $ of revenue lost, with tourists and hunters. The county for which this store opened is a shotgun only, deer hunting county, as well are the surrounding 4 adjacent counties. one county south is a rifle use deer hunting county. Initial inventory for deer hunting shotguns were few, replacements made after sales catered primarily towards rifles, another huge revenue $ loss. We could have sold 30+, HR 20 gauge shotguns in the first 2 weeks. We have little interest in tactical shotguns, but we have a line of them on display. We have little in deer hunting specialized shotguns, and we’re in a deer hunting shotgun region.
This Chesapeake Bay Water Shed region is primarily “SALT” and brackish water. The fishing tackle contents within this store favors freshwater, another revenue $ loss. Fishing of some capacity is a yearly sport here, not a seasonal activity as anticipated by the none fishing department heads. Hunting season’s and needs in this region are extended past their expectations as well, just a fact!
As the administration attempts to re-coop their losses within this store, within the lodge/the most productive $ department within this store, “FACT”. Manpower cuts backs have been enacted, for which are obviously favoring towards YOUTH/under 35 years old, as the most recent scheduling reflects. Factual experiences, working on the floor, interacting with the customers in their dialect and lingo has been most productive, FACT. Having youthful inexperienced sales representatives that are unable to talk, calibers of guns FOR what purposes!, grains of ammo’s/shot size/ideal use FOR what purposes! deer stands FOR what purposes!, Deer scents/lures FOR what purposes! Species of waterfowl decoys FOR what purposes and on and on! Field experience apparently means little as the schedule now reflects. Some would call this age discrimination, considering those who lost hours vs, those who maintained. One of those being youthful is pursuing employment elsewhere to be out of Dick’s by January/asap, but his their hours are being protected. The youthful employee’s are in-tune to the equipment and technology gadgets that apart of their experiences in life. Which topic generates more $ for Dick’s, experience and the ability to converse factually/accurately with customers or inexperience and technology? Experienced customers are able to read the writing on the wall in short order.
Fact, employee training as been minimal, focusing the energy more so for preparing the store for the opener and stocking.
4473 form mishaps have occurred due to multiple hands in the pot at the same time, as well “haste” pursued by rank. Many mishaps and those who were involved downplayed because of their rank and file status. One example, we were printing off 2 copies of the 4473 form in the past, the first printing occurred so the customer could sign off on and approve their background check. Then the second printing of the form, thereafter a proceed to sell was received and directed forward by rank. The first form was torn up a trashed with the customers signature, not due to the subordinate employees doing, understanding the procedure calls for a managers approval. Also delayed and corrected 4473 form completion methods and practices were not taught in a timely manor to managers, as well the subordinates, this is/was a top to bottom topic, for which some of our over seers knew no more than the trainees! An overall “hands on” training issue, not a briefing in the middle of a dust storm. When we were graciously briefed by Paula/security on site during the inventory, display set up aspects. Justin, Dick,s envelope guru, undid this by chastising us/lodge for all attending the 4473 introduction at the same time, for which devalued the 4473 briefing intended to be vip.
As I mentioned upon venturing into this report, I entered the Dick’s SG venture, proud, interested and experienced in fishing, hunting, camping, background. In addition, I truly feel my need for 2 days off to doing something unexpected recently l for my ill mother, black bald me along with the factual age of those padded or compensated with hours on the schedule received 12/3/2014. I was told after I asked, I would not be black balled, the recent schedule does not reflect the promise. In consideration, I’ve worked as much extra time, as afforded and pre-planned. The scheduling now reflects a youthful work force and company is favored or appreciated more so.
Thank you for your time and energy!
Ken Kunz, possibly the deceased former employee of Dick’s SG of Easton Md
I am a GM at a major retailer… and I can not believe the service I received this morning. I know if I had done this at my corporation.. I would receive a phone call from my CEO asking for my resignation… because we are all about customer service… I guess Dick’s is not. I don’t expect anything for free, but need to be accountable for your sales team! I even spoke to a manager/supervisor… they are not competitive in price.. honestly your best bet is to order anything they have there at AMAZON… a much more reptible company … who cares for its customers. I will NEVER walk foot into one of their stores again… or online and will deter anyone else from going there.
I completely agree. Never had a good customer service experience at the Brick, NJ store. Customer service is an enigma to those workers. How can the CEO be so oblivious to this sytemic problem. I was the last holdout among my friends. I’m done. Today was the last straw.
I worked there a week and quit for the same reason rude no customer skills and everyday i came in boxes of shoes was being found empty! hmmmm they watching the wrong people! so unprofessional
i ordered an online gift certificate not knowing and it was not disclosed that you could only use it online so within minutes of ordering it I contacted Dicks and cancelled it. I was told it would take 1-2 business days for the cancel to process and I would receive my money back. After 4 days I contacted Dicks again this time I was told 5-6 business days. I then check,y bank account this morning and I noticed an $8 charge deducted from my account from Dicks however no money returned to me. I contact you again this time I am told that the $8 fee is a “buyers remorse” fee and now it willbe 7-10 days before I get my money returned. So you took,y original money , took a ridiculous fee that was never disclosed would happen and still have not returned my money!! Completely unexceptable and will NEVER do business with Dicks again and will spread the word
store is sh*t I will never come to your store ever again kiss my *ss .
I placed an order online for two items. Both items are the same. The site said my items would ship in 1 to 2 business days. And it would take 3 to 6 days for shipping time. I check the status of my order and after 2 days it still shows processing and I have never received an email with tracking information showing my order shipped. So I contact Dicks by email
and ask why my order hasn’t shipped out. The first email response I got said my order is
processing. I knew that. And that was not what I contacted them and asked. So I again reply to the email and say yes I know but my order should have been shipped out. Long story short I emailed back and forth with them several times and got a huge run around but never got a real answer. In one email I was told my order may be cancelled cause they couldn’t find the product I ordered in their warehouse even though it showed in stock. In another email the information that is listed on the site about processing and shipping was repeated. Again I already knew and was trying to find out why my order wasn’t shipped since the time period had passed! Very frustrating!!! Each time it was another customer representative responding and they obviously didn’t read all of the emails. In another email I was told they must have found the items I ordered and my order would ship yesterday or today at the latest because a shipping lable was printed. Guess what? My order still
hasn’t shipped out and still shows processing. I told them repeatedly that if my order didn’t ship out in the time frame the site said it would than it would arrive too late. I ordered the items because I actually needed them. I am now going to have to go else where and buy the items I have already bought and not received from Dicks. I was very disappointed with the service I received. And it wasn’t just once, it was repeatedly from every customer service rep I dealt with. I shop online quite often and don’t have these type of problems. Dicks is sure getting a lot of negative reviews! I understand a few bad employees but this seems like there way more than a few. Dicks needs to get it together and remember that they are in business because of their paying customers. The customers that they seems to be losing at a pretty quick rate. Businesses are so worried about becoming bigger and opening more stores that they lose sight of what matters which is satisfied customers who will continue to do business with your company. I’m very disappointed in Dicks at this point and am not sure I will continue to do business with them.
Oh and now it’s the weekend so my items won’t be shipped cause Dicks said it’s ships on business days. It would of been great if Dicks would of shipped it out on the business days when I ordered my stuff. This is just so wrong! By the way my items weren’t back ordered either, they showed in stock. I have emailed Dicks Customer Service again today but have not received a response. So I still have no clue what is actually going on with my order. I don’t know if they ever truly found the items in the warehouse or is that was just an excuse I was told or if they are going to ship my order sooner or later or if they’re going to cancel it because they didn’t have the items they said they had. Either way it’s not right. Ed Slack needs to read these reviews and then actually do something about it. This is not how a good business treats their paying customers! You would think since this business was started from $300 that the grandmother have to Dick when his emoyer treated him badly it would be ran better and they would care about their customers and want to keep their business. But I dang sure don’t feel like they value me as a paying customer or like they care if I’m satisfied with their service.
Salisbury Location:
During my two weeks here I had a very unpleasant experience. First, I did not receive any training on how to conduct myself in the outerwear department. I was not informed about the absent/late polices, uniform, and/or given a handbook explaining the job. I didn’t know I would have to spend several hours literally staring at coats. I felt very unwelcomed. I was never introduced to other coworkers, so my interactions with them were often awkward. Third, I didn’t know I was being hired to keep people from stealing. There seems to be a huge focus on theft and barely any focus on providing customer service.
I was initially planning on talking about my experiences with a manager but this quickly changed when I called out on 11/1/14. I called the store and the manager “Jeanie” answered the phone. I explained to her how I was vomiting and sick and she exclaimed that “It was putting her in a bind” and “Could I lay down and feel better?” I apologized to her for being sick and she hung up on me. She didn’t seem to care at all that I was sick.
When I got a job at Dicks Sporting Goods I was willing to sacrifice time away from my family and my academics in order to work. I can no longer do this because it is very clear that the management here could care less about its employees.
OMG THAT’S MY STORY TOO! I SWEAR EVERYTHING YOU JUST SAID FROM NOT GETTING TRAINING AND FEELING UNWELCOMED! I WAS IN OUTER WEAR TOO AND FELT LIKE I WAS SECURITY AS WELL!
Visited Dick’s Sporting Goods in East End Louisville KY last night. When I was walking in the store, there were 2 women in the store who were waiting for the entrance door to open. When the door opened, they passed me laughing with handfuls of North Face jackets. I asked the cashier if he heard the not very loud alarm go off and he said no – I told him they just walked out with a large volume of inventory. The manager was standing there and he shook his head and said they probably took $3,000 of our stuff. At this point I see the car with the 2 women dive in front of the store heading towards the main road. At this point I tell the cashier “this is why everything in this store is outrageously expensive”, his response was “I’m trying to take care of the customers over here”. Everyone in line just smirked and shook their head. One of the workers in another department shook his head in disgust and said this is not uncommon around here and if he owned the store this would not be happening – Dick’s, how many go pro camera’s are stolen at your company in a week, one of your employees told me it is an unbelievable amount. Can’t wait until I have more options (coming soon) in my town
Wow! What is going on with this business? All I’m hearing is bad stuff about them. Does this company not care? I don’t understand this! You would think the company would be embarrassed and furious reading this stuff.
I will NEVER shop at a Dick’s store again. Me, my husband and our 7 yr old son had been out shopping for a youth rifle for our 7 yr old. After 100 miles & 3 different stores I googled and found a Dicks near us in McDonough, GA. We went there. My husband and son went to the gun section to see if they had a .243 which we had been looking for, I went to look around store (not thinking they would actually have it). They did! We had one excited 7 yr old boy. I joined them in guns. We we were starting the purchase, I gave them my gun permit & drivers license. (My husband doesn’t have a permit and we wanted to expedite the purchase so we could take it home that day. It was on Sunday, Oct 26th). Dicks sales lady went crazy…. Oh, I could NOT buy a gun for my son because he and my husband had been looking at them, not me. I questioned her, I am legally allowed to buy a gun as a gift for my minor child. After going back and forth a few minutes another sales lady walks up and says its fine, let me buy it. I fill out paper work, wait… The manager, Tim Mullen comes back and tells me they can not proceed with the sell, I have a flag on my FBI profile/background check. They said i attempted to buy a gun for someone in North Carolina. I ask to see it, they show me a screen with a man who has the same last name as mine in NC. I tell them, that is not me and this page does NOT have my name or id #’s on it anywhere. Manager is very rude, says I’m not gonna sell u a gun, looks at the sales lady and tells her to go put the gun up. I ask if I can have a print out of the flag they showed my, they say no. I ask if they can give me info who to contact in regards to this because this is not me and so called flag is a fraud. They very rudely try to avoid my question finally manager says to lady go get her that info. Lady brings back a card for FBI appeals. I leave, fretting over what is on my account with the FBI. I have never been in trouble, been to jail, married to same man for 20 yrs, am an upstanding citizen, etc. Next morning at 9am I call the FBI #. A recording tells u what you need to proceed to file an appeal to find out any info on your account. Tells me I need a NTN or STN number to file. The vendor you tried to purchase firearm from is legally bound to provide you with this info and if they use a background agency other than the FBI, they have to give you the agency name and a denial #. I call Dicks, speak to the same manager Tim Mullen, explain what I need… He says he can’t give that info to me. I tell him I have spoken to FBI, he legally has to give me this info. He makes excuses, says he will call me back. Calls back, says he doesn’t have that number, the transaction never got that far processing. I question his so called flag, the fact that he showed me someone in NC’s info…. He says they use an internal agency. I tell him I need that name and denial #, he says he can give me the # to customer service. I tell him no, I don’t need customer service, I need the numbers and info I’m asking for so I can find out from the FBI why I’m flagged. He FINALLY says, we had a problem yesterday with selling you the gun because your husband and son were looking at it first then you were gonna buy it. *** I told him, enough said!! You should have said that yesterday instead of telling me a lie and showing me someone else’s name and address try to validate your lie, making me worry about my status with the FBI and spend time on the phone back and forth to try to get non existent info to inquire with the FBI. He said he did not lie, it was a miscommunication. I told him no, you communicated very clearly to me that I was flagged, etc. and all of your communication was a flat out lie!!, thank you for your time and hung up. I am going to report him and Dicks to FBI, ATF, NRA & Dicks corporate office for this lie, denying me my rights, deceiving me and causing me distress and worry over the matter, not to mention breaking the heart of a 7 yr old boy. All of this because the sales lady which relayed her info to him… Resulting in the two of them not liking the fact that i wanted to buy a youth rifle that my husband was looking at 1st, before I joined them. What ever happened to the customers rights? Who gives these store workers the right to tell big fabricated lies so as not to sell you an item because they have a problem with you? Where is corporate management and their feelings on this bad business their employees are conducting. My husband and I are avid outdoorsmen, our children play almost every sport, we shop at sporting goods stores frequently. I will never shop at Dicks again and will encourage everyone I know, meet or come into contact with not to shop their either.
In case my post isn’t clear, there was NEVER a flag or any other problem with my FBI profile or background check. Manager, Tim Mullen fabricated the whole scenario to avoid having to sell me the gun. He is a L I A R!!!
I would have been furious! That is terrible that you were treated that way and lied to like that. I wouldn’t do business with them ever again either! I think I would of went to the media about it too. Being lied to about a background check like that is not funny, it’s serious. I would of been very stressed out and worries about being flagged too.
You should sue them, they only understand money. If you hit them where they live maybe corporate will make changes.
Anyone have the CEO’s email or any of the “higher ups” email address. I definitely would like to send them an email of my experience and how my children did not receive their Christmas being I shopped at their store, paid with my debit card, then call to check on my order to find out it was cancelled. I even paid 100 dollars for 2 day shipping! It wasn’t all of the gifts, but several of them were in stock at time of purchase, then after the purchase was made, they supposedly ran out of stock but no one notified me. I have been out of work for the past few months, but I had a Christmas fund put back for the kids. When they told me that the items had been cancelled, I begged them to give me store credit so my children would have a Christmas and they told me that they couldn’t do that for some reason. I didn’t have the money to go out and buy any other gifts so my children suffered which is very painful and I wouldn’t wish it upon anyone. I begged and pleaded for several minutes and I guess the CS rep got tired of me and told me that she had it arranged for my money to be in my account within 24hrs. I praised her over the phone until Christmas eve, or the next day, i still didn’t have any money put back into the account. I called again and another rep said that the person had told me incorrect and it will be 7-10 business days. It is now several days after Christmas and I still haven’t gotten my money back and my children still haven’t received a Christmas present. I think about it 24-7 and my heart cries because I never thought I would be in a situation like this. I thought I have always had a plan, but I failed on this one. I will not ever shop at Dick’s again in my life and I will now pay with cash to avoid the long wait of transfer of funds. I am sorry to all others who have had the bad experience also and I feel your pain. If anyone knows an email address to someone high in the DSG world, please let me know so I can email them to thank them for ruining my children’s Christmas.
GOD Bless You All!!
I applied at Dick’s for a part-time job to make some extra money. Got a call for a interview for the bike tech position about a month later. Had two interviews with two different managers. I work full time from 5 am to 1 pm for my full time job. During the intetview I was told that I would be working no later than 7 pm. Well, that didn’t happen, I was scheduled to work as late as 10pm. That was one of the problems that I experienced working for Dicks’ s. The other issues they have is, no prices on most of the products in the bike and fitness area, no organization for bike repairs or bike builds, bikes not assembled correctly and safely. I have over 15 years of working on bicycles professionaly and I must say that the store I worked at, store#390, has some uninexperienced bike tech employees. I found bikes that I pulled off the rack with handbrakes assembled unsafely, a training wheel missing on a 16″ girls bike, hub bearings loose, seats and seatpost loose, wheels bent, and more. Dick’s also have some bad training. I was put to work alone and expected to know their filing system for the bike department on my own. Also, to get a boxed bike down from the 3rd shelf down by myself on a wabblely letter alone with no one to assist for safety. What a joke Dick’s!
They STILL owe me $36.84 that they claim they refunded to me on my paypal account– no they NEVER did!!!!!
I was shocked to see your TV advertisement of the bow and arrow hunter aiming and shooting at a deer in your ad during the NASCAR Sprint Cup race Sunday. Sure, we don’t see the deer fall to the ground dead but the intent was there. The TV screen was a split screen with your ad on half the screen and the race on the other half. NASCAR welcomes children to the races and to watch the races on TV and there is this horrible ad right in their faces. I come from a big family of hunters but not one of them would put such a scene right in the faces of their kids. There are so many other programs your ad could have been shown on and not have this negative impact.
I contacted Dick’s inreference to getting coupons then going to the store and they do not have the merchandise nor can they give a rain check and they dont know when if any will be coming in for the life of the coupon. then I contacted Dick’s got this bogus excuse and when I called a customer service rep she got nasty with me then hung up the phone in my face. What kind of business does this and what kind of customer service is that. Totally unexceptable. Not good for business not at all her name was Kayle and she needs to be fired if she doesnt like her job or can not deal with people get out. I do plan on writing to the Ceo Edward Stack and I am interested to see what he says and how he handles this matter.,
a unhappy customer
I used my rewards money of 10.00 to purchase gloves, and needed to return then because they didn’t fit my son. I was told I lose my 10.00 reward money , the one I acXXXXulated from all my purchases. I’m very upset by this, it wasn’t a coupon and I will now shop at other sports stores who appreciate my business. Since I have 4 boys who play 3 sports each I’m sure it will be apprieciated.
WHY DO YOU ADVERTISE A FULL TIME JOB OPENING WHEN IT REALLY ISN’T WTF IS 20/30 HRS A WEEK THAT’S NOT FULL TIME, IT’S MISLEADING AND A BIG LOAD OF CRAP,AND ON TOP OF THAT YOUR RATE OF PAY SUCKS. HOW ARE YOU SUPPOSED TO LIVE OFF $8.00 20 HRS A WEEK MOST UNEMPLOYMENT CHECK’S ARE MORE THAN THAT. DICKS SPORTING GOOD’S IS A DISGRACE TO TO THE WORK FORCE. THE CEO OF THIS XXXXX HOLE NEEDS TO READ THE MANY COMPLANITS THAT ARE BEING WROTE . I HOPE AND PRAY THEY GO BANKRUPT.
If you can’t live off a particular wage you must add enough to your resume in order to be worth more money. You are only worth the wage you can attain. If you are worth $15 an hour, find someone to pay you this wage.
All I have to say is the that the managers in the Holly Springs store in North Carolina are god awful. I was an employee for almost a year and I have never worked with people that just didn’t care about their employees. These managers make you feel guilty when you have to tell them you can’t work a certain day, and ALWAYS blame their mistakes on the employees. If you are trying to get a job at Dick’s Sporting Goods, don’t. Out of all the retail jobs I have had, this was the absolute worst one. I will never shop or support anything that is Dick’s related. Their name definitely fits the managers that they have working there.
sorry about the rotten experiance you had haily they do suck.
I will never order another item from this company. I received 2 items that I didn’t order so I called and was told someone used my credit card to purchase the items and had them shipped to my address. The person told me I could return the items to the nearest store for reimbursement so I did. The store manager informed me they could only reimburse the price of the items, not the shipping. So we called the website and I was told they would reimburse the shipping. Now 3 weeks later I haven’t been reimbursed and when I called back I’m told I have to submit a police report to them to get reimbursed. It doesn’t make sense to me that I have to do all of this when I had nothing to do with this to begin with.
You’re mad at Dick’s for not giving you money that someone else stole from you? Then, you blast them on their website to try to make them look like the bad guys? “I will never order another item from this company.” Sounds like you didn’t order anything from them to begin with. I don’t think they’ll miss your complaining- especially since they’re doing you a favor giving you money that someone else stole from you. What a jerk.
All I want is my money back, what I’m entitled too. Not sure anyone else “stole” the money. I believe it was Dicks mistake to begin with. They used my information to process someone else’s order. Main complaint is customer service gave me conflicting information regarding the return. Still will never buy from them.
The jerk
I’m still waiting for my refund too- they are stealing our money when they d that
I believe Dick’s Sporting Goods online ordering problems stem from eBay Enterprise. I went through the training and worked in house for a short time. I would love to speak to Ed about what I saw and experienced there. I now have to wonder if customer service IS a priority or if money grubbing is. I was pretty excited to be working there! That illusion was shattered when I got my hands dirty and started taking calls at the call center. I did not have one bad experience with a customer, although I felt very sorry for many! My bad experience was with management and the training, or LACK of training. I am not writing this angrily, just very disappointed. It is hard to get in touch with Dick’s directly because everything is routed through someone else and intercepted. Wake up Dick’s. Someone is stealing your good name from you. Shameful.
A good solid company would reimburse the person all costs associated with the issue. Regardless of wether it was their issue or not. It’s called good customer service. The suggestion to call the police was certainly the right thing to do for all parties. Blasting them on their site over this issue maybe not the best….but if you were in his shoes you may not think he is such a jerk.
I think what Michael Rannon is saying is that Dick’s mistakingly sent someone else’s order to his address and charged his card. In that case, if he returns the merchandise, he should receive credit, including shipping. I doubt a credit card thief would have the stolen merchandise shipped to guy who’s identity he stole. He’d be a very dumb thief.
Dicks sporting good was my favorite sports place to shop until today. My sister and I was shopping today for sports apparel and shoes that I’ve been wanting for a long time. As we are looking a dick associate asked us if we needing some help. We told him no thank you and thanks for asking. He seemed like a nice dude at first, but than we started realizing that he was everywhere we were going. I went to the dressing room to try on some clothes then the associate banged the door and ask if I was ok. This really disturbed me and I told him I was fine. I left the dressing room because of the situation and started looking for some other clothes. I was in the store for a total of 20 mintues and was followed the whole time!!! I was very upset and talked to the manager. The manager told me that you guys have a policy that you have to be 10ft from the customer to insure the customer is receiving customer service. I’ve been shopping at dicks sporting goods for years and I’ve never heard of anything like this at no store!! I didn’t see anybody else being followed like this either. I am highly upset and embarrassed and I will not continue to shop at dicks sporting goods unless action takes place. I don’t want to come to a store were I’m treated like this for no reason. My sister and I were just looking for stuff to buy like everybody else. The dicks sporting good that this took place was in Tulsa, Oklahoma 10021 E 71st St, Tulsa, OK 74133.
FOR TWO MONTHS(JULY&AUGUST) MY WIFE AND I went to Dicks, maple rd. Amherst store to purchase folding chairs for camping. The slinger was in the Buff. News on Sunday. We made about 6-8 trips to the store. We never got the chairs. We were told they were sold out. Really? We were there sun. Mon. Tue., no chairs. How many were in stock? None, one, five?. I AM 74YRS OLD AND HAVE SHOPPED AT DICKS SINCE I WAS IN SCHOOL. Never have I met such childish, non professional, lazy employees in my life. They didnt know about any chairs on sale,(I went and showed them the store slinger from the front of the store. LONG STORY SHORT THEY WERE TOO BUSY CHATTING! LOOKING AT THE GIRLS AND PLAYING GAMES ON THERE PHONES? Every trip same experience. SAME EXPERIENCE WHEN WE WENT TO BUY A TREADMILL. Clerk worked.in that dept. but Mr Muscles said he didnt know anythimg about them. NO TREADMILL. Called cust. Service and got standard answer to both problems. PLEASE CALL ME .
Labor Day a disapointment at Dicks.
Went to Dicks to buy a set of new golf clubs, irons and bag. Can you believe the sales staff in the golf department said, sorry, we have no special offers for any of the irons, but we do have a few drivers marked down ? Really Dicks ? One of the biggest sale days of the year and none of the iron sets were on sale, none of the Titlest balls on sale, nothing ! I guess this is why the stores suffer from on line sales, Im going to save sales tax, and get a better price on line now. Too bad your so stubborn Dicks, good luck in the golf department……
to the owners of the companies !!!!I recently applied for a position in your store in Columbus Ohio. I received a phone call to come in for an interview. My application that I filled out online said that I was wanting a full time job 40 hours a week .the position that you were hiring for was for fishing boating camping. I am a well rounded outdoorsman from fishing hunting camping biking boating so I figured that I would be a good fit for the store.but my time was wasted I drove for about a half an hour to the stor.to find out that you were only hiring for part time work .my application that I filled out online that I was applying for a full time position 40 hours a week. The person who interviewed me wasted his time my time and your moneyand my gas.. I look at your website two weeks later and still field and stream and dicks are still hiring for full time positions like the one I applied for fishing boating camping.I really like your store. I hope someone with some authority takes a look at this message and does something about it for the simple fact that you are missing out on a good worker .and someone who is knowledgeable in the field that you are hiring for..I tried to contact Human Resources so I could tell them the problem and let them know what was going on .she transferred me to the recruiters got no answer .so I went back to the HR and talk to Shauna and she gave me an attitude said that she already talked to me and just was rude so hopefully something is done about your employees .because the ones that you have aren’t cutting the mustard in my book.hopefully the next time I talk to somebody from dicks or field and stream it’ll be apologizing for being rude and wasting my time and my money
I had the same experiance happen to me chuck, I was so mad and discouraged the bangor maine store #223 .
I went to purchase a Remington Versa Max Sportsman shotgun at your Madison, MS location. When they did the background check they said I was denied by them not the FBI check. The reason was that someone with my same last name Had been denied in Tennessee so I was barred from buying a gun at Dicks for a year. I had just bought a gun from Academy and was approved in 10 minutes. I talked with customer service and they basically said too bad. I haven’t had a driving ticket in 40 years much less anything else. They wouldn’t take that into consideration. I spent three hours in the store waiting. Unless something is done I will never set foot in a Dicks and will make sure everyone I know and see will not either. What happened to helping the customer; Facebook, twitter, get ready to spread the word.
I use to work at DSG and have never heard of that policy nor does DSG have a ban that stretches across states for that reason. The only thing they deny selling firearms for is straw purchases and they may have though you were attempting a straw purchase.
Yep. This is what happened to me….
I do not know who to contact regarding this. I’m hoping you can forward this to the appropriate person. This is what I experienced trying to purchase a firearm at Dicks Sporting Goods in McDonough, GA. I have a GA gun permit and was told a fabricated story- a lie that you- the FBI had a flag on me for purchasing any gun, shown false doXXXXents with someone else’s name on it, and denied the right to purchase a firearm. I am deeply concerned with Dicks business and legal practices.
I will just copy and paste the comment I wrote for Dicks corporate site comments.
This is what I experienced at your McDonough, GA store with manager Tim Mullen. By the way, the next day I bought the same gun in 15-20 minutes after figuring out that Tim lied to me and there was ABSOLUTELY nothing on my FBI profile.
Very disappointed and offended by the service and customer treatment I received at your store. I sure hope you or someone in customer service has enough sense and morales to pass this letter on to corporate management or whomever would care to see it and do something to rectify this situation.
I will NEVER shop at a Dick’s store again. Me, my husband and our 7 yr old son had been out shopping for a youth rifle for our 7 yr old. After 100 miles & 3 different stores I googled and found a Dicks near us in McDonough, GA. We went there. My husband and son went to the gun section to see if they had a .243 which we had been looking for, I went to look around store (not thinking they would actually have it). They did! We had one excited 7 yr old boy. I joined them in guns. When we were starting the purchase, I gave them my gun permit & drivers license. (My husband doesn’t have a permit and we wanted to expedite the purchase so we could take it home that day. It was on Sunday, Oct 26th). Dicks sales lady went crazy…. Oh, I could NOT buy a gun for my son because he and my husband had been looking at them first, not me. I questioned her, I am legally allowed to buy a gun as a gift for my minor child. After going back and forth a few minutes another sales lady walks up and says its fine, let her buy it. I fill out paper work, wait… The manager, Tim Mullen comes back and tells me they can not proceed with the sell, I have a flag on my FBI profile/background check. They said i attempted to buy a gun for someone in North Carolina. I ask to see it, they show me a screen with a man who has the same last name as mine in NC. I tell them, that is not me and this page does NOT have my name or id #’s on it anywhere. Manager is very rude, says I’m not gonna sell u a gun, looks at the sales lady and tells her to go put the gun up. I ask if I can have a print out of the flag they showed my, they say no. I ask if they can give me info who to contact in regards to this because this is not me and so called flag is a fraud. They very rudely try to avoid my question finally manager says to lady go get her that info. Lady brings back a card for FBI appeals. I leave, fretting over what is on my account with the FBI. I have never been in trouble, been to jail, married to same man for 20 yrs, am an upstanding citizen, etc. Next morning at 9am I call the FBI #. A recording tells u what you need to proceed to file an appeal to find out any info on your account. Tells me I need a NTN or STN number to file. The vendor you tried to purchase firearm from is legally bound to provide you with this info and if they use a background agency other than the FBI, they have to give you the agency name and a denial #. I call Dicks, speak to the same manager Tim Mullen, explain what I need… He says he can’t give that info to me. I tell him I have spoken to FBI, he legally has to give me this info. He makes excuses, says he will call me back. Calls back, says he doesn’t have that number, the transaction never got that far processing. I question his so called flag, the fact that he showed me someone in NC’s info if it never got that far… He says they use an internal agency. I tell him I need that name and denial #, he says he can’t, he can give me the # to customer service. I tell him no, I don’t need customer service, I need the numbers and info I’m asking for so I can find out from the FBI why I’m flagged. He FINALLY says, we had a problem yesterday with selling you the gun because your husband and son were looking at it first then you were gonna buy it. *** I told him, enough said!! You should have said that yesterday instead of fabricating and telling me a lie and showing me someone else’s name and address to try and validate your lie, making me worry about my status with the FBI and spend lots of time on the phone back and forth to try to get non existent info to inquire with the FBI. He said he did not lie, it was a miscommunication. I told him no, you communicated very clearly to me that I was flagged, etc. and all of your communication was a flat out lie!!, thank you for your time and hung up. I am going to report him and Dicks to FBI, ATF, NRA & Dicks corporate office for this lie, denying me my rights, deceiving me and causing me distress and worry over the matter, not to mention breaking the heart of a 7 yr old boy when we had finally found the gun. All of this because the sales lady which relayed what she perceived to him… Resulting in the two of them not liking the fact that i wanted to buy a youth rifle that my husband was looking at 1st, before I joined them. What ever happened to the customers rights? Who gives these store workers the right to tell big fabricated lies so as not to sell you an item because they have a problem with you? Where is corporate management and their feelings on this bad business their employees are conducting. Not to mention telling lies involving the FBI. My husband and I are avid outdoorsmen, our children play almost every sport, we shop at sporting goods stores frequently. I will never shop at Dicks again and will encourage everyone I know, meet or come into contact with not to shop their either.
There was NEVER a flag or any other problem with my FBI profile or background check.
Very livid with their customer service and will never contribute another penny to them. I ordered a jersey off their site and canceled my order couple days later because I found it else where and did not want to wait 10 business days for the money to be withdrawn from my bank account. The lady I talked to PROMISED me the order will not go through and ship because I did it within enough time. What happens a full week and half later I get a email that I’ll be receiving the jersey and the money was being drawn my from account. All they could do is tell me sorry and return it?? Really!! If I returned it to the store I’ll only get store credit on a card which I don’t want and won’t help my over drawn account for $109 nor will it pay for my kids school and sports fees due the next day. So they tell me to return it in the mail. I honestly can not believe it still sent out and gave no care in the world about my account.. This was my first and very last time ever doing business with them.
Letting your golf pro go is one of the worst decisions you could have done. If you had pros not making money you should have looked at individuals instead of letting them all go.I can go to a mans garage to get things done cheaper. But I chose to spend more money for Gary’s knowledge of the game. Therefore I will not buy any more golf equipment from your stores. The pro was the reason I went to Dick’s. I a sure you that within the year you will see sales drop. And believe me I’m not the only one. If you had to let some people go why during golf season, why not winter months. DUH! Sincerely no more yours David
It was NOT Dicks Sporting Goods that let go of their golf pros, it was PGA that PULLED all golf pros from DSG because PGA said they were losing too much money. PGA let go of all of their golf pros with no notice and literally called them while some of them were at work, and notified them they needed to clear the premises by noon. By contract, DSG was not ALLOWED to personally hire back any of the golf pros because of the existing contracts between DSG and PGA, and PGA and their golf pros. My husband was a golf pro at a DSG store and Dick’s was always awesome with us as well as him. Im a Dick’s Sporting Goods customer for life.
Yesterday afternoon I returned 2 items to Field and Stream in Cranberry Twp.PA, a new branch of stores from Dick’s Sporting Goods. I wanted to return 2 kayak XXXXpit covers that were too small for my kayaks….could not find the receipt in the bag at the time or return. I knew that they could either look it up on the credit card I used or give me store credit at lowest recent sales prices. Both were $30 each and price tag right on the items. Girl at counter scanned them and computer said they could only give me .99 cents for each. Girl was very nice and agreed that something was wrong, said there is no way it would be right to just reimburse me .99 cents. I told her there is now way that was correct. She called back to that Dept. They looked up the price and she agreed that was the price on the items. Got no where with whomever she was talking to on the phone…scanned again, still of course said the same, so she called for any manager to come up to help. A young man appeared and asked what was up…she then explained what happened and he matter of factly said “Well apparently, this is the lowest price these were listed at once.” I said REALLY? Marked down from $30 to .99 cents?”
Told him that was unheard of! He stuck to his story and then proceeded to tell me that they probably were listed on clearance last year.
I then told the young lady to scan the credit card I used as it would show my purchase and she apologized and said she forgot that they can do that as well. All that trouble and bullish story could have been avoided. After scanning my credit card that I had used to purchase they could see that I had bought them only days earlier and showed that I paid over $60. She credited it to my account.
There was a store employee outside who had come in once as he saw that I had been still waiting to return these and asked if he could assist but of course by then the girl had asked for manager to come. When I left the store the same guy asked if I got everything squared away and told him what the young manager had told me…he gave me that look and said “There is now way we would ever have something marked down that low. ” I think he too was embarrassed of his own fellow employees. What gripes me is this guy really thought I was going to buy that story? How dumb does he think I am?
I don’t think I will ever be back to that store again! And to think these people run the store! SCARY! I may also even cancel my Dick’s Sporting Goods Credit Card. Just very sad that they hire these people to be managers.
Yes, I did share this to FB and it was not pretty…got plenty of responses from people who were in disbelief of this incident.
Actually you and the manager are both wrong. You get the lowest price it was SOLD for not marked down to. If something is $30 and a customer uses $29 worth of store credit then that product just SOLD for $1. It’s like that at MOST major retailers.
Dicks sporting good have over complicated coupons that are two paragraphs long about what the do not offer on there discounts. What the should do is offer the three or four items that are on sale in there store with the coupon. VERY Bad YOU HAVE LOST ME AND MANY OTHERS DUE TO YOUR PATHETIC COUPONS
Very frustrated
Was in the irvine store trying to buy a Enduracool towel. Had the product in my hands only to be told they could not sell it to me as they did not have the packaging. They offered to see if the other store 20miles away carried it. It only a $15-20 item. Not worth driving that far.
Much better service at the Huntington Beach store. They would have looked up the SKU and sold it to me. I will avoid the Irvine Store in the future
Hello, to whom this should concern.. I on occasion buy a variety of different sporting goods at your Monaca Pennsylvania store. I went there today to have a spool filled with monofilament line on a baitcaster reel. Wow,. I was treated so badly by “Greg” ( employee of yours ) I wonder if I will ever return. First, I waited for said employee to show up after setting off the pager in store ,. then he said he was busy helping another customer first,.. and walked away. Ten minutes later I strolled over to see if I could find him,. only to see he wasn’t helping anyone but instead was walking around in a closed room not really doing anything,.. I decided to stand there for awhile and see how long this invisible customer would take,. shortly thereafter he came back to the counter,.. I asked if it was going to be much longer,. he stated he had to wait on the customers as he received them,. I looked around and said I’m the only one here. He got upset and almost dropped my brand new reel and he definitely was hostile. Then he took reel away to another room saying he didn’t think he could fill it,. another how many minutes went by,. wow.. 5..10 ?? I went to look for monofilament to put on it,. he returned stating he couldn’t do it because,. a “T” bar they use for filling it was missing.. really?? when I ‘asked if I could string it myself he said ” SURE” just tie it on the reel.. But I don’t have this magic T bar,.. so instead,.. I will buy from Gander Mountain and they will willing string it on my reel. Please understand I wanted a service , and was willing to pay for it,. the question is ..why is an employee turning away business. ??
To; Energy Group
I do work going around to different companies and try to save them energy and in turn save them money on their bottom line. I have noticed and talked with a couple of store managers about the use of 250-400 watt Metal Halides High Bay light fixture that Dick’s use in your stores. There are many new or retrofit solutions. I would be happy to discuss with you. Please E-mail me at dleathe@absddc.com
Thank you for your time. Look forward to speaking with you soon.
Sincerely
Daniel Leathe Energy Auditor
I shop at the Brunswick store a lot. Have been since it opened. But over the past month, service has been horrible. But that isn’t the reason why I am writing this comment. The manager that is there now has crossed the line. He was too friendly with my wife. She told me that she is NEVER going to shop there again. I don’t know what happened, but she was very upset. She remembers the old manager and she liked her. But she said that this new manager crossed the line and made her feel violated. So, here’s where I say, good riddance dicks sporting goods. If you are dumb enough to hire people who make customers feel violated, then I will make it my priority to boycott all of your stores. Bad business Dicks. I am not done with this either. I loved the store for two years, now I have to go to Bass Pro Shop because one of your managers think that his store is his personal dating site. SHAME ON YOU!
My son purchased a Diamondback Response EX Mountain bike from the Fort Wayne Indiana store. After getting it home he took the bike for a ride before work. In less than 1 hour the back bracket broke that held the sprocket. After taking this back to the store they refused to return it. I even took photos showing the brake and it was obvious the bracket was either over torqued during assembly or the bracket was in fact defective. All they said was they do not return bikes and it was due to improper use. How can improper use cause this type of damage when he rode it on a city street. This is not the 1st time we had trouble at this store (#228) and over the years we have purchased a lot of items. In the so called assistant manager was not the greatest person to work for. I did ask him if Dicks stood behind their merchandise and he said in this case it was the manufacture and not Dick’s. I asked him again the same question and not an excuse just a simple yes or no. His response was yes Dick’s did stand behind their merchandise. I explained that this was not true as the issue was between my son’s purchase and Dick’s. I also explained that it is extremely funny how a person can purchase shoes, sport equipment, ect and be able to wear or use one time but still return with no questions asked. The damaged product was between Dick’s and the manufacture. My family is now done supporting this so called store and expressed out displeasure with a number of our friends and organizations. We will now support stores who do stand behind everything and does in fact work with the consumer. Hey, Mr. CEO, my suggestion to you would be to purchase a defective pair of your hiking shoes and do just that. Take a hike!
I Went to a dicks store to buy some baseball stuff for my little league team. I was going to buy a whiffle ball bat set. I was unaware that the price was incorrect due to them having approx 7 items on the same rack with the same price! I go to checkout and they advise me that the price they marked and where the items were located were incorrect! They told me they would not honor the price, I then called customer service and advised them of the situation they stated they’ll make sure to call the store to make sure their prices are correct from now on!! thanks for taking care of your store I’m glad your company is more concerned with the store then the customer!!
Hello,
Just a week ago a friend and I went to one of your Dick’s stores in Fort Wayne, Indiana.
1520 Apple Glen Blvd, Ft Wayne, IN 46804
(260) 434-0181
While we were there at the gun & ammo section, my friend and I wanted to buy a box of CCI 100 rounds of 22 long rifle, the store clerk told us we can only buy one box each, due to the 22 ammo shortages, we were fine with that, my friend as we were going to check out , asked me if he could borrow $20.00 , since he didn’t bring any money with him, I gave him the $20.00. I paid for my box of ammo, and then he started to buy his , a store manager, says to me : ” I saw you give him the money , so he is not going to buy the ammo. I said so what, he borrowed the money so he can buy the 22’s, so we can go shooting that day, he said too bad, not going to sale him the 22’s. I replied to him that he didn’t have to be so rude and that he was being totally wrong too us, he said he didn’t care and being totally loud in front of everyone.”
I am sadly going to no longer do business with Dick’s, if your managers are going to be rude and not understanding, I can no longer do business with your company, I have bought several firearms there , but if your employees can not show any understanding and listen to its customers , I have no use for doing any more business with your company.
Thank You,
Kirk W. Stephens
Today I went into the Williamsburg DSS and had a great conversation with a sales associate, Chandler, who ended up selling me a 223 Savage Axis rifle. Another associate came over to start the paperwork and I gave him my license and hunting/fishing license from 2014 and one from 2013. All he needed was to make sure that the addresses were the same. When I said “hold up, one may be wrong because I did not fill it out, a friend did on-line, but no wait, it is correct”, the associate (James) then refused to start any paperwork saying to Chandler who tried to dissuade him “it is not my problem”. I am livid! As a customer, I should be able to purchase anything in the store that I can #1 pay for, and #2 qualify to own. When I complained to DS customer service, I was told by Maria (and her supervisor) that they take firearm sales very serious and that this was their procedure. All addresses were the same, therefor why was I judged insufficient to start paperwork? If the paperwork did not go through then that is where it should have ended. I feel that my rights as a citizen and a customer have been violated. Not happy with Dick’s!!!
I was recently “terminated” as the PGA Golf Professional in Rutland.Vt.after nearly 9 years of excellent service..and I have the paperwork and annual reviews to prove it.This termination was done in a unprofessional,unethical manner.without any warning.,
Not all in-store experiences are bad, and not all people complain about poor customer service. I recently had an outstanding experience with Dick’s Corporate Headquarters, the Spokane Valley Dick’s Sporting Goods and it’s employees and managers. After we had accidentally bought a illegal bat for our league, all parties involved worked at length to make sure were were able to exchange our bat for a league legal one and even helped with the shipping both ways, since we had bought it on a trip through from Montana. The store that we dealt with was very helpful in the initial process of trying out bats, and very helpful in fixing the error. Thanks to all for your patience, understanding, and professionalism.
Can you PLEASE give me the contact info for corporate? All customer service is willing to do is give me a postal address to mail a letter and I can not find contact info for corporate anywhere.
purchased a Maxfli performance engineered 3 wheel pull cart 2 years ago and the top bracket broke off. This is a problem with this particular model because i googled the issue and several other Dicks customers purchased this china junk and had the same problem. I called Dicks because they currently own Maxfli and i was told that i was out of luck so good luck. Not acceptable. I just wanted to purchase a replacement bracket. I will now take my business elsewhere other than Dicks to purchase another 3 wheel pull cart. You stink!!
I was in the store located at Memorial and Penn in Oklahoma City on Monday 4/14/14 around 8:00pm. I was shopping in the golf department. I noticed a man following one of your female employees around the department. It seems he was a manager or something and was critiquing the department. He was abrasive and on some kind of a power trip in my opinion. When he made her almost cry in the store, I put down my proposed purchases and left. I slept on this and decided that I wanted someone to know that this manager needs a leash put on him. It made me uncomfortable enough to walk out disgusted with his behavior.
Why does Dick’s discriminate against older women when it comes to golf apparel? The average american woman is size 14-16. If you are size 2-8-10 you can get nice clothing at Dicks If you are above those sizes you are forgotten about. I live in the Scranton PA area and even asked the buyer who was at the local store one day what was up with this. They had no response. You are missing a market as older women who are not size small tend to golf too. We have no clothing choices in your stores. It is disgusting. The same goes for men. You go up to Size 2XL. BIG DEAL. There are many large tall men that golf and again you have no choices for them.
Hi,
My name is Alyssa Quintanilla I am a sophomore at Brooks Academy of Science and Engineering in San Antonio,Texas. Our charter school Athletic Program holds high standards for all student-athletes. Our athletic coaches emphasis to us that we can not make any excuses for ourselves and that the world is not always fair. We are members of the University Interscholastic League which offers student athletes Basketball,Cross Country,Football,Powerlifting,Volleyball,and Wrestling. In two years we have achieved our greatest accomplishments which has led us to State Champion and National Champions in Powerlifting, 2State Wrestling Medalist, a Girls District Team Championship in Wrestling, Two ESPN San Antonio Athlete of The Week Awards, Two Co-District Basketball Team Championships, and a handful of All-District selections. I believe that this program must continue to move through any obstacles to maintain structure and discipline towards reaching our goals. But often we as student-athletes find the problems with our programs is lack of funds and equipment. Our charter school does not receive funds from the State, our funds are generated from monies raised by fundraiser. Our Athletic program has improved drastically, but the lack of equipment for every sport is a burden on our student athletes. We will require more money to sustain these growths and to meet the needs for us to compete in competitions. The reason for this email is to respectfully ask for donations or anything you think that could help our student-athletes to continue to build a foundation of success towards our academic athletic opportunities. Our motivation for hardwork time and investment will give us opportunities to believe in our program. Our small school story shows how perseverance and collective willpower overcomes all odds.
Please Note generous donations can also be utilized as write-offs on your taxes. In the fortunate event that your organization decides to donate,we will happily put your Logo/name on our equipment, shirts, banners,cloths,ect. and announce your name/business at our games. Your full support will be beneficial for both groups.
If you have any questions please feel free to contact me, I want to thank you personally for taking your time to read this email and to hopefully hear from you soon.
Thank you,Alyssa Quintanilla
Dont hold your breathe dear, or they will tell you, they will and you will never see it! try sport authority you may have better luck! I do hope your school gets what they need.
I just saw the Top Flite D-2 golf ball commercial where a woman drives up to a foursome of golfers and asks “Does somebody need some balls?” It turns into 60 seconds of testicle innuendo that is truly trashy and foul. So now I have a question for the Dick’s CEO: “Does somebody need some class here?” Have you lost your corporate minds?
I purchased two items from the Dick’s website after Christmas. They were both Pro-form items. The stationary bike didn’t work at all. It didn’t adjust at all and the seat was off center. I returned to bike to a Dick’s store three weeks after I assembled it. The treadmill didn’t work out of the box. I completed assembly and plugged it in and…nothing! After several hours on the phone with the “Icon fitness company” they told me that the display unit had to be replaced. They sent me a new display. After several more hours on the phone with Icon, the treadmill worked. After several hours of use the belt broke. Once again I spent an hour on the phone with Icon and I was sent a new belt. However, there were no instructions with the belt. Icon sent me a floor mat “for my time and difficulty” with their product. I have never had any problems with products purchased for Dick’s, but the pro-form items were just junk. Don’t buy pro-form products anymore!!! Horrible products. I am very disappointed with the quality of the products that Dick’s is carrying and I will make sure that no other person I come in contact with purchases ANY pro-form products.
My husband purchased the supposedly wonderful socks by Yaktrax Cozy Nordic Cabin Sock…which i believe is a produced by Dicks. Paying 11.99 per pair & after less than 45 days I have holes in both pairs. If were wearing these socks daily that would be one thing but I wear them a couple times a week. very disappointed, When I contacted Dicks customer service they were less than helpful…No Manager on staff…I am sorry but I know for a fact there is always a manger on staff to help with customer service! My husband spent a lot of money at Dicks this past winter to purchase a few different sets of very expensive under Armour and picked up these supposedly wonderful cabin socks which now have holes in them…all In an attempt to help me stay warm!!!
You have failed at keeping us satisfied and won’t do business with Dick’s again
I purchased a car top carrier from the Utica Mich store {45230 Northpointe Blvd, Utica, MI 48315 (586) 254-2653} prior to a trip to Florida. We used the procduct and when we got to Florida realized there was huge hole and the rest of the top was just about shreded. We called the Dicks Sporting goods on 26583 US Highway 19 N, Clearwater, FL 33761 we to see if they would exchange the product for a new one explaining the situation and also that we did not have our receipt but we had used our score card and our debit card. The person on the phone at first said no problem they could look it up but to hang on for a minute. The guy came back and had changed his tune and said no they couldn’t do any thing for me. I asked to speak to the mgr and he said he was and there was nothing he could do. I aksed his name but for some strange reason he wouldn’t give it said sorry again and ended the conversation. I looked around at various stores and couldn’t locate another one unless we wanted to pay 4 times the cost of the one I bought, so we had to wrap the bad cover in blue tarps with bungy cords and straps for the trip home. I was able to return the item to the Utica store. MY son had worked for Dicks at three different stores for two years and had never heard of another store not honoring bad product.
I did take the money back and used it for another one at Bass Pro shop for future use.
Richard Osborne
Dear Dick’s,
I’d like to sell my American made products in Dick’s Sporting Goods.
My unique product line includes face protection and nose covers
to protect the face/nose against over exposure to the sun and frost.
Happy Saint Patrick’s Day!!!
Thank you,
Rob
310-548-XXXXX
Bekogear.com
We went into the Hagerstown store to get somethings for our daughter for volleyball and asked for a military discount we were infomed that Dicks does not give out military discounts. Are other states in the wrong. I know for a fact NC, GA, and CA do. We will be doing our shopping someplace else.
Wow.
I visited the Westminster dicks store 693 to order a kayak. I had a very hard time getting it ordered. I went into the store 4 times and had great customer service from a man named john. Every time I come in he helped to try to get it ordered. The last time I went in it was black Friday and the place was crazy I couldn’t even speak to a manager. But john helped me for about an hour and half. Thanks to him it finally went through and I got the kayak. Thanks john for all your hard work.
To Whom It may concern
On 2/24/14 I placed an order-323602XXXXX-today 2/28/14 I received part of the order and went online and also called customer service regarding the other part of order to find out it was cancelled.When I asked the customer service Agent why I had not been updated to that she told me a email was sent out on 2/27/14 which I never received.
The reason I am contacting you was because I used a $10.00 rewards coupon towards the purchase and after contacting customer service I was told I had to call the rewards program to straighten out with them balance due to me because of the cancellation only part of the rewards was used and that she couldn’t refund me on her end (out of stock-although original email said processed ?). When the order was originally filled I should have been notified immediately that the other item was out of stock at which point I could of cancelled or updated my order so that this would not have happened.The item that shipped was not a priority to me however the item which all of a sudden became unavailable was what I really needed for my child.
It is unacceptable that your company has the Costumer-ME !! Doing the work when you are the 1 that failed to fulfill the order !!
Dissatisfied Customer
Good Morning. I am the den leader for Cub Scout Pack 156, Longhorn Council, based out of Arlington Texas. We are starting our campaign to sell our Camp Cards. The camp cards are being sold from our cubscouts for our cubscouts. The more cards they sell, the price of them attending summer camp is reduced from $300.00 to how ever many cards they sell. One of the franchises on our camp cards is Dicks Sporting Goods. I have contacted the Dicks Sporting Goods here in North Texas to stand out in front of their store to sell our camp cards. The manager told me there is a no solicitation policy for Dicks Sporting Goods. I dont understand that if Dicks name and discount is on our card, why cant we sell those in front of Dicks Sporting Goods?…Any help on this matter would be greatly appreciated. We look forward to hearing from you.
I placed an order online and needed to adjust a running shoe size. I called customer service and was told nothing could be done about it other than canceling my order, and possibly losing the credit on the gift cards I used (nearly $200 worth) – Nothing can be done because it would inconvenience the warehouse. What about the customer?
Not shopping at Dick’s ever again, the customer service is garbage.
Never giving them my business again. What kind of business does not let you change an order 5 minutes after placing it? I called customer service and they were RUDE and completely useless. I spoke with Millie the supervisor who has no boss, and must run the whole company herself, because she would not escalate my call to anyone else. There is NO WAY a huge corporation has the capability to make a simple change? I could see if the order had been sent, or if it was a couple of days, but really? Within ten minutes and you can’t make a change? Bull! I’m taking my business to sports depot or modells from now on.
Im from visalia California and I shop at dicks sporting goods and I’m not sure but I believe they’re store 1069 says my recipt well, managers there are RUDE! A good majority of the associates are very well mannered and are very helpful and give good customer service, don’t like how the managers treat customers my son went and had a situation and the manager started making smart remarks when my son walked away, I don’t plan on shopping there ever again, dicks sporting goods needs to hire REAL managers not childish ones,
It’s a shame Dick’s has a 5 year contract with Go Configure / Doont shoot the messenger who do not pay yhere sub contractors if anyone have contacts with any news agency please forward this really need to be heard..
On January 25 I carelessly left my checkbook on the counter at Dick’s Sporting Goods in Leawood, Ks. Within a short time, Dylan Cloepfil, the general sports manager, called and told me he had found my checkbook that contained cash as well as checks in the safe at the store. I am so grateful to Dylan and the employees for their honesty and for taking the time to call. I will pay forward their thoughtfulness.
I went to the Mall of Georgia store and will never buy anything again from Dicks or walk into this store. The sales associates have no care in the world for you, all they do is walk around and joke off with their friends. I asked for a pair of shoe and the didn’t fit asked for another size and she made me wait 5 minute and still didn’t walk to the back to get me a pair. I asked again and then she gave me the look like I was making her work. As my family shopped for other items we waited in line for 30 minutes with 2 cashiers, then the cashier asked for more help and they send one more person. We finally get to the register and they don’t accept cash. I then go to the manager and explain the problems while he is bullXXXXXting with one of his buddies and says sorry that’s corporate for you and I don’t care because my last day is this Thursday. He then says that’s why he is quitting. I will never spend another dime at Dicks. YOUR NAME SAYS IT ALL!!!!!!!!!!!!!!!
After reading all of these other issues with Dicks after coming here to leave feedback for my bad experience I’ve lost all desire to do business with this company. There so many complaints and the company hasn’t responded to them. I didn’t know Dicks was this bad.
My friend recently purchased boxing gloves for my kids . At our local Dick’s Sporting Goods store. my kids did not try them on right away it was a few days later . Turns out they were too small so we decided to return them and buy 2 larger pair one for each child. @$30 a pair . We did not have the receipt so they told us we had to take the lowest sale price . I figured fair enough . They said the lowest priced it ever been price was 10.95 a pair but due to not having received they would only give us two cents. And the manager and employee continued to laugh . My blood was starting to boil. So I suggest just give me five dollars a pair off of the $60 I’m about the purchase . They continued to laugh and tell me that they could only give me four cents total for both pairs . So I left the store and complete discussed . Decided to call corporate office figuring somebody should know about this. Talk to customer service and they said all they can do is call the store and tell them I’m unhappy . I told her that they already know that I’m unhappy. So your customer service even at a corporate level makes me never want to purchase another product from your store . It’s a shame because I have children and all different sports all year round . Maybe somebody that cares about people and the integrity of their company well read this and make adjustments in the customer Service department . So you don’t lose more customers like myself
I placed a order on dec 19th for a pair of volleyball shoes for my granddaughter, checked the order today said it was canceled, I knew I didn’t cancel the order called customer service they told me the order was canceled because the shoe is not in stock, I was was sent a email on the 27th, we’ll today is the 27th and there is no email yet. On the 19th their web site said the shoe was in stock? I have a husband , son and four grandchildren and they all love dicks and in the past I have spent a lot of money there we’ll no more. I will go out of my way to find another sporting goods to shop at. Sorry Dicks you just lost a loyal customer. Not that you even care.
same happened to me. Also sent wrong sizes, will never go back.
I just wanted to take a minute and leave a postitive message about some great employees of Dicks Sporting Goods. The golf store in lexington ky #187 Benjamin Ellis and Rodney Claridge have given me and my husband a very postitive experience everytime we come in. Any trouble or question I have they’re more than happy to help or go out of their way to help. I live in Frankfort and know there is a store opening there and think you all should have both of them train the guys there to be as friendly and helpful as they are. I can’t say how much it means to me and my husband that they seem to really care and listen to us.
I ordered an item on the 2 of December they charged my card. The item did not ship until 12/12/13 the charged my card AGAIN. when I called to speak to the C.S. regarding the issue they said “your bank is lying” um hello, I have the d*** statement. After proving my point they stated 24 to 48 hours for my refund its been 4 DAYS….I was a huge fan of DICK’S ill be damn if I step foot in this store/online shop ever again.
Dick’s Sporting Goods has by far the worst customer service ever. They advertise $20 off of $100 purchase. But they don’t deliver. When I complained, I was shown 110 manufacturers that do not honor this promo. Wouldn’t that be a large percentage of their store name brands? I went to their facebook and it is list after list of people complaining. Apparently no one from Corp. Office reads their facebook. When I posted this complain on my facebook page I had people agreeing with me. Never again will I shop at Dick’s – and I will advise all of my friends to do the same – avoid Dick’s. There are other sporting goods stores who will honor their promo ads.
The best thing you can do is to go elsewhere to purchase merchandise, and tell every person you come into contact with how bad the store is. Management doesn’t care what you think, they don’t read these posts. The days of locally owned stores, with owners that cared what their customers think about them, are gone. When customers show no loyalty to the local stores, they get what they deserve.
I went to the Riverdale location in Coon Rapids Minnesota on Thanksgiving eve at 9pm.
I got 2 of the womens north face jackets that are in the ad for $59.98, a under armour shirt and hat. After standing in line for 45 minutes i got to the check out and the jackets rang up at $90.00 ? I told the cashier that was incorrect and showed him the ad, he asked the head cashier she told me they were not the right jackets, I pointed to the rack BIG red sign $59.98 she said no I asked her to come look at the rack, once again No.??? I went over to an associate who was standing by the rack and asked her to show which jackets were in the ad,HMMMMMM she showed me the same jackets i had, we went back to the Head cashier and the associate told her i had the right ones… The head cashier gave me jackets back, said I got out of line and would have to back and wait over again….. REALLY????? Nice customer service at Dicks Sporting Goods ..I just smiled and left this store
I was wondering if Dick’s website tells you if you are getting a pair of floor sample shoes. We have had a problem finding a particular color shoe. Another shoe website sent out the wrong color twice. Dick’s got the color correct but it is very apparent these shoes have either been on the floor as a try on pair OR they were returned & not inspected well. They have black wear marks on both shoes on the soles & there is some kind of black mark inside the back top part of the shoe. I have taken photos if Dick’s Corporate Customer Service would like to see them. Very Disappointed!
I did not get a job at Dick’s due too my bad credit. I belive this is against the law. Can I prosecute? And any way these are tough times lately, you may miss out on great people.
I visited Williston Vermont store today to buy a gift for my son-in-law. We picked out a pair of Merrill hikers in a pristine box and in great shape inside the box we went to check out and the young Lady who checked us out totally tore the inside of the box apart and ruined what was a very nice gift for my son-in-law. All the while she’s doing this she’s chatting with the young lady next-door and paying absolutely no attention to us as were attempting to pay for the item. Reminders as well as going to a discount shoe outlet because that’s the condition in which the shoes are now compared to being in a box looking like a new parish shoes. A very frustrating experience . As a family we spent a considerable amount of money in your stores and I have to say I’m not sure that’s going to happen again. this was a very dissatisfying visit and I think you need some customer service training at your front counter.
UNBELIEBABLE that Dick’s Sporting Goods has the audacity to publish and promote “Great Offers” for Scorecard Members. After spending 2 hours online building a shopping cart for my 4 kids, I get to be frustrated because the discounts do not apply to any of the $500+ items that I wanted to purchase. Seriously? you claim to be a Sporting Goods store, therefore carrying sporting good apparel and other merchandise from top brands which is why most of us shop here. You are offering a false advertisement since almost every brand any consumer would be interested in from a “sporting goods” store is not eligible for any rewards or discounts. Shame on you, I have emptied the cart and am willing to pay the same price elsewhere. If you have not seen the list of exclusions, please let me share before you waste your time like I did, especially over black Friday weekend. WHAT A JOKE! This list is taken from the FINE PRINT at the bottom of the website under get to know us: promo exclusions, I ask you, what other brands are there?
asics
atlas
babolat
Bauer / nike hockey
big agnes
billabong
bionic
brine
brooks
burton
callaway golf
ccm
Cobra
columbia
cuddeback
Dahon
deckers outdoor corp
decente
diamondback
dwindle distribution
ecco
element skateboards
escalade
eureka
eyeking
fishpond
FITBIT
footjoy
garmin
g-loomis
gita sports ltd
goaliath
goalrilla
gopro
gregory
head
humminbird
hurley
ion
jetboil
jordan
k2
kettler
korkers
leatherman
lifetime
livestrong
lowrance
minn kota
mizuno
MSR
navico
nike
nirve
North Face
NXe
Oakley
odyssey
old town
o’neill
patagonia
ping
polar
powerblock
prana
prince
quiksilver
red
Redington
reebok ccm / reebok hockey
rollerblade
ross reels
roxy
salomon
saucony
schutt sports
scientific anglers
scott
sea to summit
shimano
simms
sorel
spyder
st. croix rods
strider
strike master
STX
sun mountain
swarovski
taylormade
temple fork outfitters
tenpoint
the north face
therm a rest
thule
tippmann
titleist
tubbs
ugg australia
under armour
us army
van staal
volcom
warrior
wilson sporting goods
yakima
zeiss
Dicks Sporting Goods,
I’m writing this in frustration. I have been a long time customer of Dicks Sporting Goods. I’m afraid I will no long be.
I was in the Martinsburg, WV store 11/13/13 to purchase some hunting clothes. While shopping I tried in vain to find a store associate after 25 minutes (seems no one was working that day) I found an associate. However she could not answer any of my questions on the products that you sell. Thank goodness I did extensive research on the products I was interested in and made my decision and purchased the equipment.
I then proceed to the checkout line only to find one cashier and 12 customers waiting. After a few minutes what appeared to be the store manager (I only assume this as he was better dressed than the other employees.) Came to the front of the store, had a discussion with the associate working the register then left. I would have thought he would of assisted customers by opening a second register, wrong. 30 Minutes later I reached the associate and was able to purchase my clothing. Needless to say. I will not be returning to this store, ever..
On 11/18/13 I visited the Hagerstown, MD store only to have the experience repeated from my previous visit to the Martinsburg, WV store. Could not find an associate to assist me.. when I did find an associate none of my questions could be answered.
I will no longer visit another Dicks Sporting goods stores again. I will now be shopping Cabell’s and Bass pro shops for my hunting equipment/kayaking/camping needs. You have lost a very loyal and repeated customer.
Regards
I filled out the job application. Went infor two interviews with the store manager. A month later I get a letter from dicks sporting goods saying that I am not going to be hired because of my credit report. I think that if a person has the qualifications to fill a position then that person should be hired not based on your credit report. I am very displeased.
So I have been shopping your Florence ky store for a few years and it seems every single time my wife or myself leave the store we leave upset and I have today had enough your company is not the only game in town so I will not be spending any of my money with you your staff is rude and your choice of items is very limited and over priced oh and did I mention your staff well they are VERY RUDE and unknolageable also it’s like you are a bother to them I can spend my cash anywhere I want without that kind of treatment I will not be back and if your corprate office is anything like your store management then I’m shur you could care less . I am a business owner and if I or my employees treated my customers like your company treats your I would so be out of business but fast so myself or any of the thousand people I see and talk to every week will not be shopping at dicks not that you care you will eventually everyone will stop when they get tired of the treatment
This year 2013 my 7 yr old son won a fishing derby and loves to fish. This past sunday 9/29 he caught a 21 ” largemouth bass. I’m interested to know if Dick’s /Field & Stream would be interested in an individual sponsorship. Not looking for much but something that would recognize the accomplishments of a 7 yr old and maybe wear the name of Field & Stream / Dicks on his vest. We live in the Cranberry Twp area where the new Field & Stream store is and he fishes. I want to get him ready for Memorial Day weekend so he can win the fishing derby 2 years in a row. Thank you.
Well, I work at one of DSG’s competitors in my town. DSG’s is opening a new store here.
So, I decided to apply for one of the jobs and see if I could get something a little bit better than my current situation. Granted, I like where I work and I like the people. Obviously I didn’t want DSG to call or contact my current employer. Last night a DSG recruiter showed up where I work and started asking for me(unfortunately I was not there). And then started telling all of my co-workers DSG was going to shut our store down. What a asshole! I would never work for a company that would break my trust before I was even hired.
Would like the name and contact information of yhe person that does the buying for the Hunting Products Dept. We manufacture deer scent products.
You began running a sales add 3 weeks ago for the Wildlife innovations 12 volt programable feeder that was normally priced at $199 and on sale for $99, each add appearance has been the same with the exception of the end of sale date, each being 1 week long. I bought one the first week of the ad thinking i was getting what was advertised, however once i had taken it to my deer lease and assembled it and filled it with 350 pounds of corn, it was only then that i discovered that what i received was nothing like the ad. This was a 6 volt system, did not have a programable timer, but had a photo cell insted plus the normal price was $149 for this feeder not $199 thus only a $50 savings not the $100 as advertised. I contacted one of the managers at the store here in Austin Tx. @The Domain and explained the situation Dawn explained that it was an error in the ad and that a correction had been placed, however as a fix to the situation she would swap out the photo cell timer for me with a programable timer. She stated she would not be at the store when i told her i would be available to come in and would inform ALL the needed people of the situation so that i could make an easy exchange of parts.
I arrived the next day at the time i said i would be there, and not one single person was aware of the sittuation. I wasted an hour of my time in your store, drove there through thick heavy rush hour traffic and to no avail. I still have the photo cell timer, the system you sold me is still a 6 volt system and 3 weeks later you are STILL RUNNING THE SAME MISLEADING ADD BLATANTLY! There are laws that protect the consumer from such adds of disception, and following this complaint with you i will contact the BBB and register a complaint with them against you.
To add one more comment the BS that you have written below “Want to make sure Dick’s Sporting Goods sees your comment or complaint?” that is virtually extortion that i have to like you to get you to read my complaint. I sincerly hope with the addition of Gander Mountain and the coming of Bass Pro Shops, plus the already existing companys here in town that your business decreases to such a loss in revenue and either are forced to gain puplic trust and confidence or have to just close your doors.
I am asking the corporate office of Dick’s Sporting Goods to please look into the possibility of having a store in Amarillo, Texas….We have a growing population and only have 1 small golf shop and Academy Sports which is limited on golf department….We have 2 public courses, (1) 9 hole course, 3 private courses and 1 public course in Canyon which is 15 minutes from here. I have always liked your store and shopped faithfully there when we lived in North Carolina…..There are none of your stores close to our area……Thank you very much….
Mr. Paul Wells General Manager Dicks Sporting Goods is an alcoholic and commits adultery. His wife and the Corporate Management of Dicks Sporting Goods seem to be OK with this unethical, immoral and irresponsible behavior.
When Presented with Indisputable doXXXXentation:
1) He drives “down dirt roads” to drink and “play daily” twice a day – with another man’s wife.
2) Drives children with open container”.
3)Thousands of phone records MANY inquiring into the bank accounts of my Colleague!
4)Profoundly affected the well being of my Colleagues children.
5) Dicks Sporting Goods Management disregarded the material as “resolved” Mr. Wells is still employed as a General Manager! (published photos ATTACHED) there are 5 photos be sure to click on all of them! Just scratching the surface a sample of Photos: (Oct 2009 Through Feb 2011) ongoing behavior! Time to stop him before he victimizes another family? Do we want this man selling Guns? A danger to our community|. Are we going to wait until he kills someone driving while intoxicated? Favorite drinking spot: ONO’S Clay, NY.
To whom it may concern:
My Livestrong treadmill which I have bought less then two years ago broke again for the third time. I want to congratulate you for selling such an inferior product. But this is not the major thrust of this complaint, I just thought you should know. I really feel the need to tell you how horrible, awful, inadequate, and a major waste of my time your no sweat protection plan is . My treadmill broke on the 16th of June, and I am still waiting for it to be fixed today, July 31. The company that you told to fix my treadmill has been unprofessional, sloppy and unorganized. Just today they showed up to my house with the wrong part and also they realized they didn’t order the right part that also needed fixed. I now have another week of waiting for my repairs to be completed. Does it work this way at your cooperate headquarters? Is this what your no sweat protection plan? I am so completely dissatisfied with your service. Is this they way dicks treats loyal customers who have spent thousands of dollars on your merchandise, clothing, shoes and equipment? I eagerly await your response.
Robert Campbell
1902 Wallace Road
Allison Park, Pa 15101
To whom this may concern;
I bought a canoe from your Taunton store nearly 10 years ago, and at the time didn’t plan to register it. Now I’m planning to put a trolling motor on it and need to register it, but misplaced my receipt proving I paid the sales tax upon purchase from your store. Is it possible to look in your archives and provide me the proof I need of this purchase? Thank You. Thomas LaPointe
Had a horrible shopping experience yesterday at Dick’s. I don’t know where you send complaints to but you really should address customer service in your shoe department at the Rock Rd. Wichita,Ks site. I put a complaint on your Facebook page only to have it removed. I will not direct my friends to this store in the future.
My name is Chantel Hodge, and as of today, a previous DSG employee. I was terminated from DSG Store 208, and I understood the terms in which I was let go, but as a company, I believe that all associates should be aware of all policies and procedures instead of waiting until the policy or procedure is done incorrectly or inappropriately before corrective action is given. Speaking of store 208 specifically, Loss Prevention should introduce themselves and make themselves known to all associates new and old within the hiring process at DSG. Instead of when something drastic, such as the termination of an associate. Being a former employee, I had the honor in finally meeting the Loss Prevention of the store I was employed at for 2 months the day I was let go. Which is another issue I had with DSG. I don’t think this is a good company to be employed with, and rest assure, I’ll do everything I can to make sure this doesn’t happen to another associate. I would appreciate if the appropriate HR individual/person would contact me back so further information on this case can be discussed and presented to individuals higher then Store 208.
Thank you,
Chantel Hodge
Email: hodgechantel@ymail.com
After 5 years of exceptional service at Dicks Sporting Goods, I was offered a position at another company. It was a very hard decision leaving the company that I loved for so long, not only as a employee but as a customer. I gave my 2 week (13 days) notice to my manager Greg Peska. e wasn’t happy about my departure, not because I was leaving but because it wasn’t a full 2 weeks. After decussing he matter he said it won’t be a problem due to my 5 years of great service to the company. He said he would take care of everything, boy did he. He is refusing to pay my vacation time what was owed to me, he placed me on a “non-rehirable” status. Wow Dicks Sporting Goods has a few “shady” mangers in place and its unfortunate that they represent the company the way they do. I hope the company really starts looking at the integrity of their managers before they ruin the repretation of this great family company.
My name is Jimmy Banks, I recently went in to your Oxford Al. Store to purchase a new canoe. The price was 419.00 with a 50.00 mail in rebate. I did not have a truck to haul it home so I told the associate I would be back tommorrow so I was just to find the boat had gone off sale and tag was 499.00 I ask associate he said that was too bad and boats won’t be back on sale till labour day but that particular one the old town saranac 146 may not be on sale then. This makes me furious if that’s the best you folks can do you might as well lock the doors. I live 20 min. From Oxford but next time will drive an hour to academy sports in Birmingham this is a very crappy way to treat a long time customer!!!!! He went on to tell me I should have bought the boat and they would have stored it till I got back why didn’t he tell me it was going off sale that night. Crappy Crappy Crappy business!!!!
Order # 7672462169
It’s unacceptable to be denied the cancellation of the order above when the request to cancel was less than 6 hours after the order was placed. I have been a loyal customer of Dick’s for many years. I am disabled and if I have to return the item to the store or post office, I will be making formal complaints to the regulatory agencies that oversee the business practices of Dick’s return policies. In addition, complaints will be made to Dick’s executive team expressing my dissatisfaction regarding the handling of this order when it was made clear to an employee rep over the phone that it was not authorized by me. Additionally, the complaint will underscore the huge inconvenience to return the order as a disabled person.
What a horrible experience in your Danvers MA. store today! Five people behind the checkout counter chatting chatting and more chatting… i refused a plastic bag and they were almost angry about it. The saleslady actually threw it out when i said no thank you to the bag. While in the store i searched for help to no avail . ALL the help were chatting, checking their phones etc… no thank you at the end , no how can i help you and no folding of my purchase at check out because i wanted to use my own bag. There you have it . I spent $179.00 and now i am rethinking it . Probably going to take it back . Too bad . Sincerely. Margaret
Same at the store in Garden City, NY at Roosevelt Field. If you can actually find a sales person to help you, they seldom know about the products they are selling. Oakley sunglasses, baseball bats, trampolines, kayaks…I attempted to purchase all of these things at different times but had to go elsewhere. I couldnt find anyone to UNLOCK North Face jackets, so i had to go elsewhere. You can’t even get a dressing room unlocked. I won’t waste my time anymore trying to buy here.
Just found out that Dicks also owns Golf Galaxy. Guess we need to head to Golfsmith instead.
To Whom it May Concern,
I would like to start by sharing you have a great team member located in your Newark, DE (near Christina Mall) store. His name is Dave (sorry I do not remember his last name) and he works in the golf department. For the last three (3) years my agency has supported the Smyrna High School Golf Team. High School Athletics have taken quite an economic hit since 2008. Personally my team and company feel that getting children involved in sports helps to round them out as young adults as well as provide needed exercise to prevent obesity.
I approached Dave several years ago and shared that we were dealing with limited funds to help these students. For the last couple of years he has been stepped up with his expertise as well as suggestions on the purchase of golf equipment as well as golf supplies. Last year alone I personally spent over $1,800.00 at his store. Kudos to Dave and his efforts.
Over the last year the changes made in this store has become quite a problem. I was always able to use a company check to make payments until today. Today we came to the register and Bonnie (the cashier) could not get the system to accept the check. Additionally, I was asked to call my bank (which was quite embarrassing as there were other customers in line). I called my bank who shared not only with me but also Bonnie that my check and account was fine. We were making a $600.00+ purchase for our upcoming season banquet (based on these changes maybe Golf Galaxy, who is just a couple of miles up the road would prefer our business). Bonnie called the manager who didn’t even feel it was important enough to come to the register to correct the problem. In addition every prior purchase managers gave us an additional 10% off because it was for the high school. Once again the manager instructed the cashier to bring us a package of discount papers (Bonnie obviously had little experience with the discount coupons). After waiting 15-20 minutes I finally asked for my check and driver’s license back and asked Bonnie to terminate the sale.
My guess is your stores are extremely profitable and partnering with local businesses to help local high schools is no longer important (at least that is what management in the Newark, DE store has made it seem).
Went to Dicks in Florence SC to buy a new golf driver. Spent over a hour with the sales person looking at this one driver. It was a stiff shaft and I usually hit a regular shaft. Of course that was all the had in the store, stiff shafts. The sales person told me, don’t worry I can hit this it only goes slightly to the right. Based on his, so called expertise, I bought the $400.00 driver and had a top of the line grip put on it by the Dicks golf person before I left the store. Took the driver out to the range the next day and absolutely could not hit it. It was way to stiff. I took it back the same day I went to the range, and the manager told me that I could not return the club because I had a different grip put on the club. So the $10.00 grip is hindering my return of a $400.00 club. I spoke with every golf store I could talk with this morning and they all said the same thing, poor customer servce. I plan to tell everyone I know about this issue.
2/12/13 —My son would like his competitive swimsuit order filled. When will it be shipped???
We purchased three competitive swimsuits on-line on 2/10/13 and received an email on 2/11/13 stating :
“Your item(s)/order has been cancelled.
At your request, the following item(s) have been cancelled”
We did not cancel the order. Dick’s made the cancellation since they were unable to fill our order due to “Out of Stock.” No where on my Confirmation email did it state the possibility of being “out of stock or Dick’s has the right to cancel your order.” After researching the web, obviously this is not the first time this issue has arrived. Why wasn’t a notice sent saying the item was out of stock instead of making me feel like I did something wrong or someone hacked my computer?? I have spoken to two customer services reps and a supervisor. I understand they are limited on filling my order or a replacement but as a large corporate office you should make it right!! Your customer service supervisor stated Dick’s has the right to cancel my order which is stated in the “terms of use.” However, do you really think this will help in my situation??? Have you tried to read these terms??? She also stated an email is being sent apologizing for the confusion. As of 8:55 a.m cst. no email has been sent. Twenty-four plus hours later an apology is being sent out for cancelling my order which may also include a possible 20% coupon. Do really think that it providing good customer service?? Being a long time reward customers mean anything?? Dick’s needs to accommodate everyone’s cancelled orders and substitute it for an item that is a similiar product and write off the lost. It is unfortunate your computer system can not update your inventory more than two times a day but that is not your customers’ problem. We just want our order filled. What is Dick’s going to do for these promised orders???
I too had a bad experience ordering online from them. My order kept showing processing but hasn’t been sent and I can’t get a straight answer from them. Now the items I ordered won’t make it here in time. Very frustrating!!!!
Dicks is being boycotted for not selling ar-15 i have been reading in forums.
Never been so appalled in my life. I was in the Store in Salt Lake City at the Gateway Mall. We were buying boots because of a recent snow storm. My wife saw a pair of shoes on a shelf, so she picked them up to try them on and the next thing I know the manager comes over and grabs them out of her hand and says “this lady has already tried these on and now she wants them”. If she wanted them why did she return them to the shelf? When I asked who the manager was he stated “he was”, so I know I have the right guy. Remember this is the manager not some new sales associate, needless to say I need to reflect on doing business with Dick’s or Golf Galaxy since they are owned jointly. I know from experience the sales associates are better than this and I think it is safe to say that they have not been trained by a manager with such poor skills. The Associates in the Golf Department know how to run a business and they learned customer relations by doing customer relations. If this is management maybe they need a new board also, I think I will track the stock.
My wife purchased a high school hurtle for son for Christmas. We opened the package and there was no hardware (disapointing at Chrismas). I called your company twice. The people were very nice, said they were sorry. They told me someone would contact us or send us the hardware. No contact, no hardware. I belive I have given sufficient amount of time. I did not exspect it right after Christmas. I waited to fill out your survey till the harware came. The survey has expired that was sent to us, and still no hardware. If you have no intention of sending it, please let us know so I can go out and purchace it elsewhere. My son is still waiting to use the present we bought him.
v/r
Joseph Smith