D’Agostino Supermarkets was founded in 1932 by brothers Pasquale and Nicholas D’Agostino in New York, New York. The pair had operated a grocery store in Italy, but wanted to improve their lives by starting over in America. The company operates a small chain of grocery stores in the state of New York.
Nicholas bought out his brother’s share of the company when Pasquale died in 1960. The sons of Nicholas still own and operate the business. The company currently has 9 locations and annual revenue of approximately $200 million. Some stores have been featured on New York sitcoms and movies, such as Friends, Will & Grace, and Death Wish.
Although the company had some financial setbacks in the early 2000’s, which caused some locations to be closed, the company appears to be back on strong financial grounds.
D'Agostino SupermarketsD’Agostino Supermarkets was founded in 1932 by brothers Pasquale and Nicholas D’Agostino in New York, New York. The pair had operated a grocery store in Italy, but wanted to improve their lives by starting over in America. The company operates a small chain of grocery stores in the state of New York.
Nicholas bought out his brother’s share of the company when Pasquale died in 1960. The sons of Nicholas still own and operate the business. The company currently has 9 locations and annual revenue of approximately $200 million. Some stores have been featured on New York sitcoms and movies, such as Friends, Will & Grace, and Death Wish.
Although the company had some financial setbacks in the early 2000’s, which caused some locations to be closed, the company appears to be back on strong financial grounds.
I wrote a long narrative about mistreatment I received February 6th at your 3rd Ave and East 27th Street, Manhattan, but it seems it did not go through. Please send me a telephone number I may call to reach one of the three D’Agostino gentlemen. This is a serious matter which will not go away.
I have shopped at Dag’s since 1948 in Stuyvesant Town. When it was here it was great…
everybody’s favorite. Then you moved the store to Third Ave & 27th street which then
changed completely. Several weeks ago when I visited the store, the two deli women ignored the three customers standing beside me. One of these deli women was sitting on the floor behind the counter,while the upright one was yakking away with her for about 15 minutes. Needless to say when she decided to wait on me for cold cuts, she could not
figure out percentages, one third of one and one quarter of the other. Amazing! The order was completely wrong.
Then, the next day when I went over my receipt and was overbilled for something, the clerk I reached when I tried to explain the problem, ( older woman,) became nasty. When I asked to speak with the Manager, (Peter) he, too, became offensive and tried to say I was wrong. I was not, and at all times I was very professional and completely calm.
Dag’s food is great but with employees like this, it is no wonder your stores have been closing in Manhattan. This is no way to treat customers, not only my opinion, but former customers, and current ones. I still want the $13.99 refund and an apology for the way I was treated.
and soft spoken. I tried several times to call the store and speak with him only to be told he was not there.
ATTENTION; MR. TOM D’AGOSTINO
I still have not received a refund due me, since I contacted your office on February 6th.
I have attempted to reach a live person but all I have received is one recording after
another. The last one said “Messages are not received at this number” DUMB RESPONSE. . .
.
I am asking for the refunds of $13.99 AND $3.13 which the companies involved have paid you. The details were given to Customer Service on February 6th.
YOU AND YOUR COMPANY ARE GOING DOWNHILL FAST! Your father would turn in his grave if he knew what you were doing to his beloved Company.
DO THE RIGHT THING FOR YOUR CUSTOMERS WHO HAVE SUPPORTED
YOU ALL THESE YEARS!
To the attention of Mr. Nicolas D’Agostino,
I have been a customer of D’agostino at the York Avenue location between 79th and 80th streets for the past 25 years. I loved shopping there even during the rough period during which the store had practically no inventory until it got rescued by the owner of Gristede’s. Since I noticed the hardship of your store I made a point to shop more at D’Agostno and less at Agatha and Valentina, a block away.
That was until early last week when I bought among other things 2 orchids. I was again shopping at the store at the end of last week when one of your cashiers came to me with a very accusatory tone of voice, in front of a line of customers, telling me that I did not pay for the orchids last time. She then explained that she did not charge me for the orchids because I did not put them on the belt and she thought that I had purchased them somewhere else…. I had placed the orchids on the little counter next to the credit card unit, I did not want to place them on the belt which I had done once in the past, it fell and one of the branches broke. I did not hide them, they were in front of her nose. I buy orchids regularly, never placed them on the belt and never had any problem with other cashiers. I paid for them immediately ($32.99×2) to shut her up. Once at home I realized that I did not keep the receipt and could not verify if indeed she had charged for these orchids or not.
I AM NOT LOOKING FOR ANYTHING, NOT EVEN FOR AN APOLOGY. I JUST WANTED TO LET YOU KNOW WHAT GOES ON IN YOUR STORE. HOW INSULTING THIS PERSON WAS. INSTEAD OF EXPLAINING THAT IT WAS HER FAULT FOR NOT CHARGING ME, SHE PUT THE BLAME ME. IS THIS THE RIGHT ATTITUDE TO TREAT A CUSTOMER MOSTLY WHEN YOUR STORE IS STRUGGLING AS IT SEEMS TO BE!!!! THE MANAGER CLEARLY DID NOT WANT TO GET INVOLVED.
YOU HAVE LOST A VALUABLE CUSTOMER.