Busch Gardens in Tampa, Florida, was opened on March 31, 1959, as a hospitality feature of the Anehauser Busch corporation. Originally, the business was admission free, with beer tasting, an extensive bird aviary, and an escalator ride to the top of the beer-making facility.
Today, this African themed amusement park is owned by Seaworld Entertainment. The company features roller coasters, water rides, and a Serengeti railway which runs through the 129-acre animal park with exotic animals roaming freely.
The park is open all year and covers more than 335 acres. The company states that they had 4.1 million visitors in 2014, making this the 26th most popular theme park in the world.
In April 2019, the company laid off an undisclosed number of employees in order to be “more efficient”, while spending millions to open new rides.
The address listed below is for corporate office mail and is not the address of the theme park itself.
Busch Gardens in Tampa, Florida, was opened on March 31, 1959, as a hospitality feature of the Anehauser Busch corporation. Originally, the business was admission free, with beer tasting, an extensive bird aviary, and an escalator ride to the top of the beer-making facility.
Today, this African themed amusement park is owned by Seaworld Entertainment. The company features roller coasters, water rides, and a Serengeti railway which runs through the 129-acre animal park with exotic animals roaming freely.
History
The park is open all year and covers more than 335 acres. The company states that they had 4.1 million visitors in 2014, making this the 26th most popular theme park in the world.
In April 2019, the company laid off an undisclosed number of employees in order to be “more efficient”, while spending millions to open new rides.
The address listed below is for corporate office mail and is not the address of the theme park itself.
is is the place with the worst customer service ever known to people! since everything was closed due to covid last year i was unable to use mu quick que pass for the rides. i returned this year in feb 2021. a manager was kind enough to extend my quick que in the computer for 6 months until aug 1st 2021. so, since today, july 18th, 2021 is my birthday, i said why not go to busch gardens! i love roller coasters and my quick que is good until august!
wrong!!! get to back of park and quick que not accepted. have to travel allll the way back to the front entrance, to customer service, then sit there in the heat for 1.5 hours to finally get a manager to look at my annual pass (which was extended same time in feb 2021) and have them tell me no matter what manager did 5.5 months ago is irrelevant and they don’t care if it’s my birthday. if i want a quick que, (after 1.5 hours of arguing they finally offer a 1 day one) or i can pay $500 (almost double what it used to be) to get another one!?!?!?!?!?!
now, part 2…not ada handicap compliant!!! get there at 1130 am, have our own special busch garden cups from february and no place open to fill them!!! get told,
“go to sernegeti restaurant. theres an elevator for ecv. cart.”
ok, take elevator to 2nd floor, no automatic door at all!!! how is this ada legal/compliant??? my wife and i are both handicap and on ecv so all we can do is sit outside and stare at closed door that opens out untilnsomeone takes pity and holds door for us!!!! i am half tempted to never come back and stop any and all payments to this horrid service!!! maybe if enough people who follow my social media and yelp will see this the word will spread rapidly that busch gardens does not
1.) honor their own things they give you. (extended quick que)
2.) do not care about you the customer at all even when they admit they are wrong about quick que and should be good till aug 1st.
3.) dont care if they ruin your birthday with family!
4.) dont give a flying monkeys butt about handicapped patrons!
i have never ever in my life been so humiliated and treated as borribly as i have been by busch gardens!!!
at this point if they want ro make things right (which i seriously doubt and doubt they even care!) they would reach out with a 1 year quick que pass at no cost or at least a 75% discount of 1 year price!!! but i doubt it. because all we are is another dollar in their pocket…like a fuedal lord collecting from the serfs! we shall see. i will not be returning unless something changes! just keep mind busch gardens, this is florida! i couldve gone to anyyyy number of places for my birthday that i also hold annual passes at. such as disney, universal studious, zoo, anywhere. but instead i chose to come to your tampa park to get humiliated and made.to feel like a 3rd class citizen!!!
thanks and happy freakin birthday to me huh!!!
I’ve been trying for two weeks to change the date on my tickets that also includes the all day dinning that’s 330 dollars we have been put on hold for more then 4 hours and when we tried today to call we were out on hold for an hour and then it hung up on us after an hour of being on hold this is ridiculous no wonder the reviews are so bad for this company and it’s not like I’m asking for a refund but I’m simply asking to change the date my boyfriend was nice enough to buy the tickets as an anniversary gift so me him and my son could go and enjoy the day when we could have chosen any other park like Disney universal who have a much better customer service bush gardens clearly does not care about it’s customers who pay good money for these tickets and these upgrades to get the most of their visit which is sad because they claim to care but yet can’t even pick up the phone to help a customer who needs help with a simple change of date what a joke.
Busch Gardens a cricket company. I’ve been due a refund for 480 and have not yet received it. All of the representatives have lied to me, they are very rude and most are ignorant. Corporate refuses to refund me.
Due to COVID, unfortunately, I had to cancel our EZ pay passes for my family I purchased for Christmas 2019. We took a financial loss of income and needed to have the passes cancelled and refunded our amount we paid. We were not able to use the passes one time since Christmas. According to Busch Gardens finance office, our refunded was processed on April 15th. Which is almost 3 months ago, making this the processing of our refund unacceptable. I have called numerous times, been on hold for countless hours only to be disconnected, and every time I do get a hold of a representative they explain the status is still pending without explanation. I was also told the refund would be completed before the parks reopened and if not, to call back within a week. Still nothing has happened. I am demanding this get put as a priority ASAP! My family is still in a financial loss and need to have this money NOW! I have been more than patient! If this does not happen soon, I will escalate with possible legal representation. My phone number is (941) 915-XXXX
I have also been waiting 4 months for a refund. Numerous calls and emails that lead nowhere. This is completely unacceptable and shows just how much they “value” their customers.
I have also been waiting months for a refund. I have called and even sent emails to the corporate executives, but nothing. Please return my money. This is absurd customer service. I understand COVID19 has pushed things behind, please just hit the refund button. Customer service is awful and the display of disregard you are showing to your customers is unacceptable.
I purchased passes in March of 2020. I paid for passes for me and family. We are a family of six, and had been planning and saving to purchase passes and spend time at our favorite park. Unfortunately soon after purchasing the passes, the parks closed due to covid. I lost my job, and my partner passed away. I continued to call Busch Gardens and can recall being given a hold time of more than 2000 minutes by an automated voice. I was distraught because my account had continued to be charged the monthly pass fee of $100.00 for 5 months! I am disappointed that a successful business would continue to charge for passes although the park was closed and unaccessible. I called and emailed while grieving and caring for my 4 grieving teenagers. The charge is a significant blow to our financial situation during a pandemic! I requested my funds be returned immediately and even had a supervisor return my call to cancel my passes but refused to return the $500.00 I desperately needed. I am requesting research of my calls and emails and consideration of a full refund!
why can!t i get an answer at the no. listed for annual passjames allen
Why has Busch Gardens recently changed their membership pass structure? My family and I have been SEASON pass holders for approx. 8 YEARS and suddenly my benefits are being retracted and I’m being forced to accept a membership at a much higher rate! The benefits I formerly enjoyed, i.e. free parking, have been taken away, there are other benefits/perks/discounts that we used to receive that are no longer available. Even the vendors have increased their prices and the quality has gone down.My family and I are considering cancelling everything at this point. Just isn’t worth it any more.
Additionally, Hallowscream SUCKS! It USED to be phenomenal, but each year it has gone down in quality. It has been degraded to a cesspool of drunkards NOT the “family friendly” environment they claim to have.
My 7 year old grandson has a severe peanut allergy. I called Customer Service for permission to bring his own “safe” food into the Tampa Busch Gardens park. An unfriendly voice told me definitely not , only a bottle of water was allowed. We were advised to request to see the Supervisor when we wanted to eat. As there were 4 of us we bought the food package bracelets. First stop was the Smokehouse. No he couldn’t eat any dessert and was given a piece of watermelon. No he couldn’t eat anything with BBQ sauce as it was all cross contaminated. Only choice was corn and mac and cheese as a side. We asked for 2 small cups of Mac and cheese for his meal, then the cashier wanted to charge us for the 2 nd side ! A few hours later we stood in line for soft serve icecream and funnel cakes which are always safe for him to eat, but when we got to the counter we were told it was all cross contaminated. I could give instances of frustration of our whole day but space does not permit. We had a sad hungry child , frustrated Grandmother and a feeling of total noneducation and disinterest in dealing with severe allergies. Waste of money buying him a food bracelet as well.
Why do people request to speak with the CEO or president of a company? When you have problems with your iPhone do you ask for Tim Cook? This request will not be honored and it makes the customer seem unhinged and unreasonable. No CEO is going to call you, ever. Be realistic in your request when you contact a company, the only callback you may receive is from a customer service or guest services supervisor or manager at best. Some companies only respond via e-mail or electronic correspondence. Every company has their own protocol. Demanding unreasonable requests will not escalate your complaint and you will not receive a quicker response. Companies do not handle complaints like it is 1980. Times have changed. Technology has changed and the way in which complaints are handled have changed. Being angry and aggressive is not the way to resolve your issue. Be advised by being aggressive and verbally threatening to a customer service representative may end up with your local authorities at your door. In closing, This response is not from Busch Gardens, I am a customer that has 20 years of customer service experience.
not a complaint , but after reading these I’m not sure on my question. was wondering why there is not one in Missouri. it is the center of the country and easier for many more to come and travel . it would be nice to have one
hi,,, I really hope this gets to the correct person. I would just like to say, I am a single mom with a 9yrd old daughter, I go to adventure island almost every week-end. I love it there, the staff is amazing, and its reasonably priced, I would like to share a few stories, first of all we want you to know that mellissa in the zone b and Adriel, are the most professional people I have come across. I had an issue with my passes like 5 times in a row,it happens anyways mellissaa n Adriel fixed the problem rite away n called me to check if I was satisfied, they were great, not that many places take care of you like that, it shows they care, they need a raise,lol, also want to shout out to bree, security andrea n matt, thanks for keeping it safe, n always smiling.. I really enjoy my self there, n will be back next year.poor Adriel n mellissa always dealing with rude people, n always remaining calm, n professional,kuddos to you both, also we love john n hunter n Kaitlyn for always saving lives n keeping their eyes open. I hope this gets into the rite hands, enjoy your summer, I know I will, thank you all.. Heidi robinson
How dare you treat a child with autism and many other problems and her family
Your so-called family atmosphere is BULLS**T !!!
Your employees here in Wiiiamsburg are real WINNERS. You had smokers walking around smoking in your whole water park ! My Granddaughter was burnt by one of these smokers which led to an argument and almost blows. You security or so called security took this family to their office and let the smokers walk free without getting their information, but you want to suspend the families passes. To me, if you are taking the wrong families passes ! If you are going to suspend one families passes you should take both parties passes !! You can’t choose just because of the colors of skin who you kick out and who stayes! Your park security sure did this !!!
I would like a phone call back from this CEO, but if I do not riecieve a phone call back from this CEO I will go viral on every news station I can !!! Nationwide !!! So my phone number is 757-550-XXXXX.
So I will be hearing from you all soon, real soon, Right ?????????
what a nightmare to reach anyone that can help. i have called so many numbers. they all can sell you tickets but if there is a problem with your account they have no idea who or where to call. this is very unfair and poor customer service. i have been a pass-holder for many years. nobody seems to even want to help, terrible!
Same here almost same problems and I agree with you it’s a total nightmare customer service really really sucks when I finally got a hold of someone they didn’t want to help me with the problem I was having I am so disgusted of them goes to say for me being a single dad me and my two kids every year we would be going to Adventure Island every weekend and sometimes Busch Gardens now they don’t want to help me out on my annual passes even though i lost my wallet last year with everything in it not happy at all in reality it’s not about me it’s about my kids……………………!
I would like a call from CEO: Joel K. Manby as soon as possible I’m a single dad and I was an annual passholder for me and my two kids I lost my wallet which had my debit card information in it I also lost everything in it and didn’t get it fixed until the beginning of this year and when I explained that to a supervisor they was still requesting me to pay the past due amount that’s on my Busch Gardens account which I didn’t have no control over on making the monthly payment and now they won’t work with me on getting my pass reactivated and when my kids wanted to go to both parks been trying it and Busch Gardens today now we can’t not go and I was planning on having fun with my two kids today now both of them are crying because we cannot go and the two options that they gave me was pay the past due amount or buy a fun card pass for me but not my kids I’m sorry to say I know they could have done something else to help me out when I was giving them a new card number I want a phone call from the VP CEO himself 813-409-XXXXX
I am so upset! I called Busch Gardens and spoke to Jonas. I explained that I wanted to purchase a pass for my sister and nephew on a monthly payment plan. I told him I understand that I do not live in Florida but this was a gift for her. I also said I was willing to sign something stating that I give complete permission to the company to deducted the monthly payments. Jonas told me that he can’t do anything. I asked to speak to his supervisor. Yolanda answered the phone and I explain the situation again. She told me that she can’t do anything as well. SO I asked to speak to someone higher in title and she refused!! What kind of people do they hire there??? So as of now Busch Gardens is telling me that they don’t want my money? This is a purchase for my nephew so that he can enjoy himself and they refused me. I would like to know what is this company going to do about this complaint? And I will be reporting this to the BBB as well.
ATTENTION – Mr Joel K Manby – CEO or who ever this concers my name is Michael DeGolyer i worked at Busch Gardens from 2002 – 2004 i have tried to talk to Sonya Shannon who is in charge of human resourse at your tampa main office for decades and i even wrote a letter to your head quaters office in St Louis office i have and sent them a report from a guest in hand that i was the best at my job better then any other Busch and Disney rides ever and i apolgizes over and over in the letter and to your employee Sonya Shannon about when i walked out and they and she still will not budge they both keep on giving me the run around about about my no rehire status thats in my file its been decades Mr Manby or whom ever this concers we all change / mature when we get older i need a job and would like another chance to help me get back on my feet and to prove myself to your company to help me get my job back at Busch and be happy again like i was when i was there and now im asking you sir if you word please help me in to reinstate my no rehire status i would and will be very much appreciated and greatful from a new man to a even greater man with more respect and a change of attitude to you and your company and staff Thanks again for your time i promise o wont let you down again sincerly hopefuly your new change better wiser emplyee…
Mr. Michael DeGolyer 727 315 XXXXX
my Email – strugglingnewactor@ gmail.com
I was kicked off the rides because they said i was to big and told me i couldnt ride any rides there after paying for a year pass and for my son. When i talked to someone at Busch Gardens i was refused to talk to the CEO of the company as well. So i will be contacting a lawyer about this and for you guys being discrimination against others that a bigger. All the rides and shirts that are there are made just for skinny people. I would like my money back as well. I will not be going back there as well. Also how can you let the sky ride get rusty and start chipping away its unsafe as well. Your employers are rude also.
I was getting ready to purchase the 2017 ‘Fun Card’ only to find out that not only did they raise the price, but the card is only good for one theme park at a time. In other words, if you want to go to Busch Gardens, you purchase one ‘Fun Card’ and if you want to go to Adventure Island, you have to purchase a 2nd ‘Fun Card.’ If this is in fact true because I received a call from one of your customer service representatives, then it’s over. By the way, the extra 3 months on the other card raises its price, so I really don’t think you’re getting anything. Hard to believe that everything has become about money. When you begin adding up what you purchase for ‘Fun Cards’ Parking & Meals, that’s someone’s weekly salary or more. I am appalled by this. If this is not true, let us know and we will order a ‘Fun Card.’
I would like a call from Joel K. Manby as soon as possible your company is ridiculous and since your customer service and “supervisor Marie Burr” can’t help any situation, I do not want any phone calls from anyone but the VP CEO himself 407-963-XXXXX
I would like a call from Joel K. Manby as soon as possible your company is ridiculous and since your customer service and “supervisor Marie Burr” can’t help any situation, I do not want any phone calls from anyone but the VP CEO himself 407-963-XXXXX
My family went to Busch gardens from ky on Oct 8 2016 and it was very sad to say the least 1/3 of the rides were closed and the place is looking so run down we used to live in Fla 12 years ago and it was a top notch family place to go and to charge 79$ for a ticket and not get to feed a giraffe without handing out another 35$ a person is just really unamerican not to forget paying 11$ for half a Cuban sandwich that couldn’t even be pressed due to it being broke down where did respect in the work place go here all I saw were young lazy kids running shops while on their phones and rude to top it off BUSCH GARDENS should be ashamed to have a place like this so that just maybe families can put away the phones and get back to what really matters in life and your workers promote the wall of silence I will not take my family there again it was a complete overcharged limited fun and drab experience for my family