Big Lots was founded by Sol Shenk in 1967 when Consolidated Stores Corporation was formed. The company opened it’s first Odd Lots store in Columbus, Ohio in 1982.
In 1983, Consolidated was purchased by Revco but was soon made a separate company and in 1985 began trading on the American Stock Exchange. The company opened its first official Big Lots stores in 1985.
In 1986, the company switched over to the NYSE, trading under symbol CNS.
In 1994, Consolidated acquired Toy Liquidators, which added 82 stores to the chain. In 1996, the company purchased KB Toys. Both Toy Liquidators and KB were later sold to private equity firms.
In 2001, Consolidated officially changed its name to Big Lots, Inc and its NYSE symbol changed to BLI.
The company closed 170 stores in 2005 and in 2006 began trading under symbol BIG.
In 2011, the company purchased Liquidation World, a Canadian retailer with 89 locations.
The company currently has over 1400 stores in 47 US states and Canada. The Big Lots corporate office is still located in Columbus, OH.
Big LotsBig Lots was founded by Sol Shenk in 1967 when Consolidated Stores Corporation was formed. The company opened it’s first Odd Lots store in Columbus, Ohio in 1982.
In 1983, Consolidated was purchased by Revco but was soon made a separate company and in 1985 began trading on the American Stock Exchange. The company opened its first official Big Lots stores in 1985.
In 1986, the company switched over to the NYSE, trading under symbol CNS.
History
In 1994, Consolidated acquired Toy Liquidators, which added 82 stores to the chain. In 1996, the company purchased KB Toys. Both Toy Liquidators and KB were later sold to private equity firms.
In 2001, Consolidated officially changed its name to Big Lots, Inc and its NYSE symbol changed to BLI.
The company closed 170 stores in 2005 and in 2006 began trading under symbol BIG.
In 2011, the company purchased Liquidation World, a Canadian retailer with 89 locations.
The company currently has over 1400 stores in 47 US states and Canada. The Big Lots corporate office is still located in Columbus, OH.
Troy big lots furniture department is the worst ever. I ordered furniture on memorial day weekend and I’m still getting jerked around Every time I call no one knows any
Thing. So frustrated
I purchased my 3 pc sectional on 3/12/21. I was emailed on 3/26/21 that my sectional was ready for delivery. I contacted the delivery department and they stated that they only received one piece and that they sent a ticket to the store. I then waited several days before contacting the delivery team again and they stated I should call the store directly because the ticket had never been addressed. I did so. I spoke with a customer care supervisor sometimes in the beginning of April. He refunded me a portion of my purchase and stated it would be a couple weeks before he could resolve this. Now here I am on 5/4/21 still with no new updates. I contacted a support supervisor again today. I spoke with Leslie. She stated she was going to do the exact same thing that had already been done for me but that’s all she could do. Over these several phone calls every single rep I spoke with mentioned my cancelling my order or asked if I still wanted the merchandise. At this point I truly feel this company has no idea what is going on and is just waiting for me to cancel. Leslie refused to transfer my call to her manager and hung up the call on me telling me I would be informed by email with an update. This is the worst place I have ever made a purchase from online and the support team has mastered wasting the time of its guest.
My daughter in law works for a big lots in Shepherdsville,KY My son was approached by a Dept. Manager while waiting for his wife one night, Mary, the manager, and her trusty accomplice ruth ann approached my son and informed him he HAD to get there at a specific time , she got off at 9:45 he was told he HAD to be there at 9:30 cause management did not get paid, now in all the times we have waited for her she has very seldom come out at her normal time. But regardless of what was said and who said what,the whole complaint is that we should never have been approached over this to begin with, that we were not employees of Big Lots. Several personal hurtful things were said by this Mary and her buddy Ruth Ann. Heather is now being penalized for all this by reducing her h ours to 4, in a attempt to get her to quit. When we approached the Manager over this he refused to acknowledge us and said this Mary had told a different story implying that we , as valued customers were lying. A apology and Heathers hours being set back to a normal range would be nice. I am trying now to find a more powerful way to complain and be listened to. Thanks
Could really use some help locating a missing piece of my sectional couch. The couch was to be delivered over a month ago. Recurved one piece but not other. Called many times was promised it would be delivered numerous times still not delivered. I have never had such issues with any company like this one. I will never and I hope everyone else who reads this will never purchases another item from this company
Please advise the email of the seasonal buyer for Halloween, so we can quote your company for Halloween 2020.
Thank you.
The FeBland Group, Inc.
Treated poorly at store today. found out-of-date pure protein bars on shelf Monday, 8/26/19..told assistant manager I would the ones dated 9/1/19 if she would mark them down and put them on clearance. I was told it would be done next day..never happened. Bought dvd’s today, sign said buy one, get one 50% off..no discount applied. Told Nunu (lead cashier)..was told it didn’t apply to clearance dvd’s…told her the sign didn’t specify this…arrogant response! if all these things hadn’t happened before, i would not bother to complain. Store 5196, Lakeland, Fl has gotten much worse in the last couple of years..Seeing all of the complaints, i guess this is not a rarity.
I bought living room furniture and two top of the line beds a few months ago.
The furniture all had rats in it!
I got bitten, walked in urine puddles etc,,
I have a 2 horrible painful diseases from them,
Babesia and Lyme .
Babesia is only caused by two animals one is rodents and blk legged deer
I live in VT so we don’t have any black legged deer.
But the rats many.
They spread to other beds and all pillows .
The claims department ignores all my calls.
And never have been in such pain from extremities swollen due to rats, brain fog and monthly treatments, a specialist takes months to see. August is first appointment,
I got a form to do all this B.s.
When I’m sick and not capable.
They just don’t care!
As they do not answer your calls in claims
And ignore my messages for never call back.
I’m incapable to do what they ask
The attorney route is only way if do not hear back today.
This has been worse diseases ever!
Be Carefil!
I also over every yr. bought tons of stuff
.very sick can die in 5 yrs max if treatments
Don’t work
So far they only are killing my liver.
Help!
Sincerely,
Kim
June 17, 2019
Big PHILLIPI ROAD
Columbus, Ohio 43228
614-278-6800 or 1-866-244-5687 .
1800customercareservicenumber.com/big-lots-headquarters-hq-o…
Ms. Gina Foster
XXXX Bridgehampton Drive
New Orleans, Louisiana 70126
(504)319-XXXX
Gifoster46@ yahoo.com
RE: PRICE AS MARKED
Dear Mr. Bruce K. Thorn,
On June 15, 2019, at approximately 1901; I entered one of your Big Lots stores (#5270), 6011 Bullard Ave., New Orleans, La. 70128. I inquired about a patio table (ASPEN HEX PAINTED GLASS, SKU#810360376) of which was on sale at 93.74. Once entering the furniture department, I also notice that the ASPEN chairs were marked down at 25.00 each, plus an additional 10% off, which would have brought the ASPEN CHAIRS to 17.50 each.
I enquired about purchasing the ASPEN chairs and was informed by the store manager (Carrie) that they were not on sale and that someone must have changed the price on them. I asked did someone change the price on all the patio chairs, because every patio chair in the department is priced at 25.00 each with an additional 10% off? Ms. Carrie stated” a customer must have done it. I stated” I find it very strange that each one of the company patio chairs is marked as 25.00 with an additional 10% off and that a customer will actually take his/her time to change every brand of the patio chairs. At one-point Ms. Carrie insinuated that I as a customer must have changed the price on each patio chair brand. I informed her that as a customer, I can afford the regular price for the patio set and not the sale price, so why are you insinuating that as a customer I would do anything like that? This is called deformation of character and as a customer I’m very insulted and that I will be writing corporate concerning this matter. I also informed her that the store has cameras and that she can run back the cameras to see if I changed any prices of any item in this store. I also informed her (Ms. Carrie) that one of her employees had to mark the patio chairs at the listed prices. I will be contacting my attorney concerning this matter. I have photos with each chair price as marked within your furniture department and the sale add as well.
I will truly appreciate if your corporate will handle this matter without me getting my attorney involved. Thus, if so is needed I will be contacting my attorney as stated above. As an ex-sales person, I know that if a price is marked on any item it must be sold for that price as marked.
Lots Corporate, Inc.
300
Today, April 28, 2019 I went to the big lots store in Mattydale New York to return an item. I was pleasantly surprised by the manager, Sarah, or just how kind and considerate she was toward me in my return. The item was a TV stand by you Saut today, April 28, 2019 I went to the big lots store in Mattydale New York to return an item. I was pleasantly surprised by the manager, Sarah, or just how kind and considerate she was toward me in my return. The item was a TV stand by Sauder…. somebody forgot to drill seven holes in panel pay of this on Ameriwood 60 inch TV stand. She gave me the cash back and I was so elated by just how kind she was for me being upset that I got a big lots card and went back into the store and bought more items. Before I gotten to the store I said to myself I’m never go back there again. But this wonderful manager changed my mind !! After that night I had the day before I was pleasantly thankful just because this manager Sarah had such a wonderful attitude was kind considerate and thoughtful !!!
I truly appreciated this woman and how she was toward me. People are not appreciated enough nowadays and this woman definitely deserves a big appreciation and a raise too!
hi I have been shopping for year in your store and when offered a credit card I got it and the first statement never came so I called on oct 10 and was told I was late but that lots of people do not get the first statement so the late fee was removed,at that time I asked this cs rep reese how much I owed and that I wanted to pay it off he told me $30 and not to go by the balance on the automated system so I paid what he said and thought that was it and I was good. im really very ill with many medical issues and in and out of the hospital. I didn’t get a bill until the one I got today nove 16 and I see more late fees so I call customer service and got a really rude woman elsa who spoke over me and treated me like im an idiot and she said they cant take off the new late fee off due to you only do it once in 18 months,this is not fair to me seeing as I was given wrong information from reese that caused this late fee and I never should have had the original one either,i always pay my things right away on time and its not my fault if you don’t send my statements out and then I have to be mistreated by your customer service people and supervisors. it makes me not want to shop in your store ever again and I was just going to buy hundreds of dollars of outside stuff and now wont if this does not get cleared up,all I want to do is pay my bill and no late fees is big lots so desparate for money that you late fee $27 more then what my remaining balance was and to upset and lose customers over a late fee that I should not have when I was directed by your customer service guy reese told me to do and now im penalized and you effect my credit and then to try and explain to customer service woman elsa who is rude and then to a supervisor to diane who at least wasn’t rude but couldn’t help me and then to another supervisor abbey who wouldn’t help and insults me as well and just acts so phony. I want someone from cooperate to call me and get this straightened out or I will boycott your stores and never step foot in one again,its apparent your company does not care about disabled people who have serious medical conditions and does not need this stress which is effecting my health your
customer service people could care less about your customers I hope you do and can get this taken care of for me so I can pay the real balance I owe and continue to shop in your stores
PLEASE — DO NOT close the Cadillac Michigan store!!! It is the BEST Big Lots in Michigan…Whenever I come to shop (which is frequently) the managers and sales associates great me with my name… VERY impressive! People come here to the Cadillac Big Lots from Traverse City to shop because the Cadillac Big Lots is cleaner and much nicer. Over the years I have been to many Big Lots… Traverse City – So, So…Kalamazoo & Battle Creek stores – Terrible… Three Rivers – good… Paw Paw, Big Rapids & Saginaw – OK. Cadillac is the star store!! Wonderful management and sales associates. When I’ve told customers this last week that Cadillac is closing, all were VERY UPSET… To drive to another Big Lots here is northern MI is quite a drive. At least 45 minutes to Traverse City, and would not even consider in the winter with the snow.
PLEASE DO NOT close the Cadillac store!
Thank you,
Debbie Coning
231-468-XXXX
Dear Corp. office,
I suggest that you have your stores offer assemble furniture and delivery. I went into Murrieta, CA store just this past week, they told me they did not offer assemble of furniture items nor do they offer delivery. Actually they were very rude and not helpful. How do you make sales? Sales are where the customer service is.
Big Lots Corp: how do you expect the seniors to shop at your stores if you don’t offer the essentials of assembly and delivery. Of Course, we are willing to pay for it.
On SUN, April 8, I purchased $1,300 in patio furniture & gazebo from the Big Lots Store on South Semoran in Orlando, FL. As I was leaving with full shopping cart, I attempted to use the Handicap Ramp which was painted yellow for safety. The yellow paint, however, extended 4′ on the Left & Right sides which was a concrete dropoff. My shopping cart caught the edge between the real ramp and the dropoff. I was pulled down to the concrete, and shopping cart fell on my Left side breaking two ribs near my heart. My two knees were bloody, my right wrist was sprained, and lots of bruising. Store Asst Mgr (Sheila??) saw my fall thru the glass window, but didn’t bother coming out to see if I was OK. Fortunately, my friend helped me to my car and I drove home. When I arrived at home, I called the store to arrange for delivery of gazebo and furniture. I was then told that there was NO gazebo in inventory, and it shouldn’t have been sold to me using my BIG LOTS charge card. I asked IF gazebo was available at one of ten stores in Orlando, but your computer system does NOT have that info. SO, I was forced to call each store and finally found the LAST ONE at Casselberry Store on North Semoran. I tried to do CREDIT at South Semoran store, but I told I HAD to come into the store for BIG LOTS charge card credit. Since I was in tremendous pain, I had NO choice but to return to South Semoran store, get the charge card credit, and then drive to North Semoran for gazebo purchase. By the time I got to Casselberry Store, I was totally out of it, made the purchase, arranged for delivery, and went straight to the Emergency Room. IT’s obvious that the badly painted Handicap Ramp was the cause of my fall & accident, but BIG LOTS has not been helping to resolve the onsite problem (with Century Plaza Shopping Center) and get me some Hartford Insurance money (whose client is Century Plaza). I spoke last week with JENNIFER from Corp Office, but I didn’t get her last name or Contact Info. Can someone HELP me with this?? I suggested putting potted plants at the dropoff corner and repaint area so dropoff is NOT painted yellow like the ramp. This needs to be at the Shopping Center’s expense, but IF there isn’t a 30-day DEMAND for Safety Action from your store, Regional Mgr, or Corp Office; I will file Public Negligence and Endangerment lawsuit against CENTURY PLAZA and BIG LOTS. WHO Is JENNIFER and can she call me again for update … With thanks, Professor Marilyn Hankins
PS: Since my shopping experience on 4/4 was a nightmare thanks to BIG LOTS personnel & policies, I’m hoping for a Pain & Suffering Credit on my BIG LOTS charge card. Again, I spent $1,300 that SUNDAY (4/8) at BIG LOTS …
I am a current employee of the Franklin, PA branch. Today I worked a 10-3 shift and we were short 2 workers which made it a little hectic since a couple of us stockers had to run backup register as well in the middle of the 20% off deal over the weekend. Our closing boss (who is also the assistant manager) came in at 1, half an hour before his shift started and immediately pulled me off to the side and proceeded to go off on me that he had to pull in 14 out of the parking lot and that was unacceptable and I needed to get with it, then stormed off without allowing an explanation on what had happened so far that day. If he had asked a little nicer instead of going off on me while he was off the clock, I wouldn’t have had a problem doing it and wouldn’t have felt like a piece of crap the rest of my shift. I was wondering if anything could be done about this matter.
The store manager in West Monroe La store is taking time from employees. He call them in to work for some one and don’t give them the hours they have worked for. It’s like they are working for free then go in there portal and take hours off they have worked for. Please take care of this matter no one wants to work for free I am sure he doesn’t either.
Big Lots, Winter Garden, Fl
Employees will be working on Thanksgiving day until midnight. This is unfair and unjust for these employees. This needs be changed!
Store #206
Big Lots – West Fayetteville
3910 Raeford Rd
Fayetteville, NC 28304-3381
(910) 483-5258
Re: Mr. Sheldon (Assistant Manager )
Complaint: My daughter is a college student, and works very hard to please her managers there. She has worked there for over 6 mos., and at Big Lots for over 2 years. I, do not wish to cause trouble, but this has to stop. There is an older gentleman named Mr. Sheldon is one of her lower level managers, that is completely unprofessional. He is inadequate, and is always keeping her back for atleast 15-20 min. after each shift. Now, for her this is normal, as I sometimes pick her up…but he does this at 10pm at night; which is unsafe. He also visibly: walks around the store, collects carts, and does ‘god know whatever for atleast 15 min. every night. When I first saw this, I said that maybe it was a fluke, or bad night or something. But, it kept happening again and again, and again tonight. This man needs to have someone from Corporate speak to him. He is quite simply inefficient. I would complain to the store manager, but I don’t want to get my daughter in trouble. She’s shy and afraid to ask him if she can leave even after her shift is over. She literally just stands there in the front of the store, waiting for him to let her leave. The other managers that close by the way, don’t ever do this. And if so, it is rare. So..it’s so strange to see the others be so professional and courteous, and see this man be so rude and disrespectful. I honestly thought it was a joke. He’s using college kids to make himself look better, instead of just being efficient throughout the day. He waits to the last minute, and tries to pretend that ‘this’ behavior is professional? I couldn’t believe it based on the other managers behavior. They act nothing like him. I don’t mind giving my daughter or ride, or if she has to work late. But, he’s actually ‘ripping her off’, as she’s not even ‘on the clock’ when she waits for him. Wow. And, I have to be up to take my child to school in the mornings by 7:20. He sees us waiting…but just walks rudely around, watching his own back. Look, I’m not trying to cause trouble for my daughter, but that’s ridiculous. She works some stock early shifts at 3AM, works weekends, and even closes late all in the same week (without saying a word). But, this is mistreatment of your employees. She doesn’t wasn’t special treatment, she wants to have a chance to go home at a reasonable time, because the managers are: mature, professional, and atleast somewhat efficient. This guy’s wife waits for him and puts up carts in the parking lot after 10pm sometimes, because he didn’t have anyone do it. I actually thought that she might want me to get out and help. I looked at her like she was ‘on her own’. It was bad enough to have him ‘finish up’ whatever he was doing again for 15 to 20 min, waiting with my child. I wasn’t going to work for free. And, I most certainly did see my daughter in there working hard; so I know that if those carts weren’t picked up, then perhaps he should have directed someone to do that sooner. I am not trying to have her doing double duty, because that would make it worse on her. She’s incredibly sweet, and trying not to say anything. But, I (who have multiple degrees), and have had to work retail before say… that she shouldn’t even have to. Corporate should talk to the store manager, and put an end to this nonsense. If his efforts were to use someone else to make a good impression, than I would say that his efforts have failed. And, I surely hope that you will not take this out on my daughter. She has worked her behind off for Big Lots, and it’s not fair to her.
I have a complaint about an employee from the Racine, WI. Big Lots store.
There is an employee that works there named Tracy. She was over heard by me and my girlfriend talking bad about the managers in the place and spreading rumors in the work place while around customers. It made my shopping experience unpleasant. I over heard her talking about how she could not stand working there anymore. If the workers dislike worker at Big Lots so much it makes me question the quality of this store. I have bought a sofa set, table set, and countless details for my home from there in the past. I will not be returning there because of the things I heard out of this workers mouth. I over heard some really nasty things from that lady. The managers there need to think about talking to their workers about how they conduct themselves at work. –
A very dissatisfied customer,
T. Salazar
I bought a bed on 02/28/17 I did not have a coupon but found one when I got home for 100.00 off a purchase of 500.00 I spent 499.99 in the furniture department on a bed it was 499.99 I paid for my bed in furniture because it is furniture then I bought a few small items at the front end because it is not furniture. On 02/28/17 I spent over 500.00. I came back the next day and the store said I did not spend 500.00 and only gave me back 40.00 the amount for a 200.00 dollar purchase. I have emailed and the people answering my email are not helpful at all they act like the other 60.00 I want back from their coupon is coming out of her pay check so I emailed again and they will give me a rewards card with 20% off my next purchase really what makes you think I would ever step foot in a big lots again when they cant even honor their own coupons as if 60.00 would break them. I HATE BIG LOTS THEY RIP OFF STRUGGLING PEOPLE. For their own profit. They can stick their rewards card up the CEO’S A** if this is the type off business he wants to run. I am going to social media with this the attorney general any news channel that will listen, I will post signs on the window of their stores that says” BIG LOTS SCREWS ITS CUSTOMERS COUPONS NOT HORNORED!!!!!!!!!!!!!!!!!!!!
THIS IS A COMPLAINT ABOUT YOUR POLICY OF IN STORE ONLY RULES. MY MOTHER WANTS TO PURCHASE A SECTIONAL FOR ME AS A XMAS GIFT BUT SHE LIVES IN WASHINGTON STATE SO IT WOULD HAVE TO BE PURCHASED OVER THE PHONE. WELL THERES NO BIG LOTS WHERE SHE LIVES, I WANT TO PICK UP ITEM AT MY STORE BUT I KEEP GETTING TOLD THAT YOU DONT ALLOW PURCHASES OVER THE PHONE. SHE CAN VERIFY WHO SHE IS SO WHY CANT SHE PAY WITH HER CREDIT CARD , SLAP A SOLD STICKER ON ITEM , THEN ALLOW ME TO PICK IT UP ? I THOUGHT YOU GUYS WERE IN THIS BUSINESS TO MAKE MONEY ! PLEASE REPLY SOON.
Sorry this reply is so late in getting to you. but I happen to be scrolling past some bulletinboards. The reason we cant do purchases over the phone is because as cashiers we have to visually verify a customers photo id matches their credit card and we cant do that over the phone because we cant physically see them. Furthermore, our cash register machines do not let us type in credit card numbers, except in rare occasions if when swiping your card it wont read after the third swipe.
Complaint about management, at Store # 1827, Titusville, FL
To whom it may concern,
I, Monika Edwards was in your store today, 11.23.2016 approximately between 12.00 am and 1.30 pm. Only one register was open. There was at least 15 patrons ahead of me. However, I was not in a hurrry. Finally my turn had come. The cashier told me that 2 people had called out, that was the reason for being short. No problem on my part yet.
She called for assistance 3 times in my presence (Manager Scottiy). No response, he was helping a customer with furniture. She rang up my purchases and I preseded to pay by cheque. The register did not accept my form of payment. She tried the second time, but to no avail. In the meantime, the customer line was getting longer and longer. I finally scrabed up enough cash to pay for my items.
I have worked in Retail for many years and have never seen such poor store management ever. Scotty should have come to the cashier’s assistance immediately.
I would like for you to investigate your current store practises. In addtion, an apology is in order.
Please respond soon.
I am a valued customer and make a special trip from Titusville, FL to shop at your location.
Sincerely,
Monika Edwards
nasty shopping experience around 6 15 pm on 11 14 2016
long time costumer and a big spender until that day I was rudely harassed by a new employee because I had a backpack with me. In the past I was never bothered or fallowed around the store because I had backpack with me I had done business with this store for over 7 years and spend thousand of dollars there. so I decided to refused to accept the lack of professionalism and not deal with it when I finally got a hold of the evening manager he made matter a lot worst he acted like a mad man and got loud and ignorantly rude until a point I decide to leave and not ever give my business to that location because they acted more like kids them adults. the behavior was unacceptable all the way around until a point that I will never return to that location and let my close family and friends not to do business with that store. sad to said I do understand that stores have policies but they never enforce them with me in the past and why now. I don’t have a problem complying with new rules and regulations. but I have a issue when people are rude unprofessional and nasty with me or other costumers period. this could it be all avoid with simple politeness and respect with human skills not trying to be hyper defensive in front of a new employee and other costumers. but the damage is already done and there no turning back any more they lost my business for good along with other people as well too just because some people can’t act they age or be professional at the work place.
Meadville, United States
(814) 333-XXXXX
I just called Sylmar California Big Lots. I spoke to an employee named Holly. The first minute on the phone she said in a very rude tone, “you need to get off speaker and pick up the phone.” Then I asked her to make sure that the product i was looking for really worked because sometimes it can be deceiving and she said in a really rude and ordering voice “i just told you 3 times it did work” I said thats not the way you speak to people Holly. She said ” well if you have a problem with the way im speaking than its your problem, Ive been doing this for many years now.” Wow, Honestly I have never talked to a person who was that rude before, and Im amazed that she has been doing it for so long without being reprimanded.
I’m sick and tired of the big Lots employees at my nearest location. I’m extremely upset about how neglectfull they are. About 1-2 weeks ago I slipped and fell in the store because there was water on the floor let me add that no caution sign was up nor put up after I fell. Just now I came back from the store and again some other type of liquid was on the floor and I came close to falling yet again, luckily I was able to grab onto something. May I add I am 16 weeks pregnant. I filed a complaint the first incident and I was told I would be called 1-2 days and have not heard back. Really annoyed.
There is definately a lot to know about this topic.
I love all the points you have made.
I am writing to let you know of my experience at one of your stores this past weekend. I was looking to purchase the Windsor Gazebo with netting and sides. I called most of your stores in my area and they were either not in stock or only had the display model left. I ended up dealing with the store in Exton. I asked if they would sell me the display and they said yes. They could dis-assemble it and have it ready for pick-up. By the time I called back to let them know that is what I wanted to do, they could no longer assemble it to pick up that night, They told me they would not hold it and if I wanted it I would have to come pay for it that night and then come back the next day to pick it up. I live an hour away from this store but I did not say anything and I drove down to the store and paid FULL PRICE for the display model. I was not told anything else but to come the next day and pick it up. That night when I went to the store to purchase the gazebo, I discussed this with Chris and Margo and I have to compliment both of them as they were pleasant and easy to talk to. I made the journey the next day to drive another hour back to the store and when I went into the store to pick my item up, I received a crumbled heap on a dolly. I questioned Matt, as to the condition of the item that I paid FULL PRICE on, his comment was they didn’t have the box and there was no other way to do it as it was a display. He was rude and had no other solution to the problem of me being disappointed. There was no directions included either. How was I going to assemble this heap of a mess that I was given?? I am attaching a picture of how the gazebo was given to me. It was partially disassembled, the netting and panels were all still attached to the supporting bars and the netting was rolled around the bars in a pile. I had eight panels that were like this.
As I sat out front bewildered as to how this product that I purchased was delivered to me with such apparent disregard or care, I was approached by two store employees who proceeded to bait me to retaliate. Believe me, I was already frustrated. Matt commented several times, saying “He didn’t understand what the problem was”. The women, who’s name I did not see commented “We did you a favor leaving it partially assembled” My wife final asked the gentlemen to turn around and walk away, that he was not going to solve anything.
I have to express how these two employees represented your company. I can’t imagine that you would condone such unprofessional behavior. I deal with a different Big Lots and can’t say enough about the employees in the Boyertown store. They are always professional, courteous and go out of their way to help anyone in the store. I would urge you to reprimand this kind of behavior so as to not drive customers away. I would also suggest that it be store policy, that if someone is buying a display model that in full disclosure, your sales people clearly state what that means. I had no idea. If the item that I purchased had been discounted I could have accepted the conditions that I received the item in, knowing in advance that this was what I agreed to. I purchased the display at full price, I was never offered a discount or had it explained to me what buying a display model means.
To whom it may concern:
I am a part time employee for biglots. I am also 26 weeks pregnant today. I am high risk pregnancy and due to this I have to have progesterone shots once a week on the same day of the week. Unfortunately my doctors office doesn’t have it together either so when I go it’s a long long wait. I changed my availability when I was 17 weeks cause that is when I started my shots. I was unavailable on wendsday of every week. I just got my schedule and was scheduled wensday. I called my manager only to get a call back saying she gave my only 4 hours away at work that I had because i was scheduled on wensday only for 4 hours. Is this right even with my doctors note?
Your company needs to check your workers work visas… I know of several that are working in your company without the proper work visas…
BOYNTON BEACH FRORIDA
SALES MAN …MICHEAL
TO WHOM IT MAY COCERN.
IM GOING TO TRY I KMOW THE HEAD OFFICE NEVER READS THIS..
ANYWAY.. I HAVE BOUGHT A MATTRESS FULL SET WAS DILIVERY ON A SMALL TRUCK EVERYTHING WAS DAMAGED RETURED THATS SAME DAY.. FOR A BIG COMPANY THEY SHOULD BUY PROPER DILEVERY TRUCKS..
WHEN THE GUYS DROPPED EVERYTHING OFF THE DRIVER TOLD ME HE WAS RUSHING BEFORE A RAINED.
My son and his wife lost their new born baby last year. They have had a hard year but the Lord has blessed them with another pregnancy. In a meeting today his manager had the nerve to tell him that all he cared about was sex ,because this is her third pregnancy. All they want to do is heal and grow their family and give their 3 year old a sibling. I’m am disgusted by her comment.
Feeling discouraged needing some help. Purchased a rocker recliner at our local big lot in Lake Jackson, Tx. At Christmas for a gift. Broke the first week they had it. Luckily I did purchase the warranty. My son tried to take it back to the store with receipt since it had been less than 30 days to exchange. They would not help. Said he had to contact the warranty number. He played phone Tag and email tag finally after almost a month someone came to their home to fix it. It broke again a month ago. Same thing phone tag, email tag. Someone was to come again to their home today and no one showed. It’s been a month again with No Chair and no help. We should have no hassle with a warranty but it has only made matters worse. Please help! Thanky ou so much for your prompt attention into this matter.
I purchased a sectional BEPOP from store #4129 was delivered 4/8/16 it was used, ripped,many times trying to resolve my issue, 4/28/16 I had to take a day off from my job and initiate what needs to be done, I have written a paper which includes what I had dealt with and it is 10 pages long, 4/8/16 to 4/28/16 long time dealing with the company..POOR CUSTOMER SERVICE,,,My letter will be faxed and mailed to the corporate office.Action needs to be taken..
To whom it may concern, I’m a recent employee for Biglots I was furniture manager for 10 yrs this month.When I was hired the district manager at the time gave me the position we were in understanding that I would have a set schedule.Due to the fact my wife and I are a low income family and we both work.I t stayed that way for 9 yrs until new management or something couldn’t work around my schedule any more now keep in mind it’s been 10 yrs, and now I have 2 children 6 and 5 more things to take care of .now.Including My father in law has had a number of strokes and had to call out a few times for hospital stuff and they gave me a write up I even went to jail for dumb things and used my one phone call to have my wife call and let them know I wouldn’t be in brought doXXXXents proving doctors notes and bond paperwork and still write up.I loved my job for years and it was always fun.Meaning of the story Biglots is going down hill and if corporate was smart they would start treating their employees like they used too.Now instead of keeping the employees that’s given them years of service and blood sweat and tears to make them money to treat you like sh*t.I would never recommend anybody to work for them or even spend money there.
Went to your store to purchase a gizabo. The price was $399
They haf no one to put it togethet do i went to the store by my house
The prive wad a whoppimg $599. Why are your prices highet in a black neighborhood? This happend alll the time and people of color are sick of this. You dtive 15 minutes away and it all changed. Walmart, Kmart and other stores follow
Unless you want a class acyion lawsuit on your hands i need clarificatoon.
I WORK AT BIG LOTS FOR SEASONAL WORKER AND MY DAY I THINK JAN 1,2012 NOT SURE BUT THE HAN FORD CA CALL FOR A OVERSTOCKED AND HE SAY THAT THE MAIN OFFICE HAD TON LOOK AT MY APPLY,THEN HE CALL ME BACK SAY YOU WONT HIRE ME AND I WANT TO WHY I AM A HARD. MY PHONE 559-423-XXXXX
I wanted to commend a few employees at the Big Lots store on Mission Trail in Lake Elsinore CA. “Stephanie” and “Crystal” are both kind, professional, helpful and they both always have smiles on their faces. What I love the most is they both acknowledge my autistic son! So thank you Big Lots for hiring such wonderful sweet girls! We will keep coming back!!! Mrs. R and “Shaun”
I wanted to say big lots is a great store but needs management changing a lot .cashiers can’t even have water up front when there thirsty .
There’s was a time I didn’t get a break for eight hours I was hungry was told can’t have a break it was to busy I mean I’m hungry least let me have a snack corporate don’t understand unless they work for the company so much unseen wow just a same can’t even eat 🙁 please corporate contact me please
I was unable to find a number to speak to someone in the main office and the store gave me the wrong number. However, when going to the Big Lots online store its shows the items but you DO NOT ALLOW ANYONE TO BUY ANYTHING ONLINE. Not sure who you have running your website but you should really have them make some changes to it. More people are willing to buy more items and spend more if it can be ordered from home let alone they pay the shipping and handling in the first place for it to be delivered to their door step. Not to be rude but its a complete waste of time to have a website for potential customers to go to if they cant order the items they want in the first. Online sites are for that reason, so that people can shop online from their home instead of fighting crowds and dealing with rude employees and shop in peace. I hope that this help and I am sure if the changes are made your company would make more sales online then maybe even the stores. You do have great prices and good products so why not make it even better?
The big problem with letting customers purchase on line is that when the customer doesn’t like what they receive, they take it back to the store and the store cant exchange the item since the store never received the money in the first place, by the store having to take it back and replace it this cause’s the store’s inventory to be off and the register and store dollar count short. I worked for Big Lots as a Furniture Manager and we have to make sure our counts balance. Also if you look at a lot of stores like Lowe’s, Home Depot they charge you a delivery fee if they send it to your house but if you have it sent to the store there is no delivery fee, So either way you wind up at the store anyway
I am a big lots employee and I’ve been trying to get into myBiglots.net account for months now with no help from my supervisors and haven’t been able to. This is important to me because recently I worked a 24 hr shift and I normally get paid close to if not $200 on my check, but I worked the same hours recently and only got paid $150. I’m trying to see my paycheck stubs thru the website to see what’s wrong with it but that’s hard to do when I can’t login.
I recently visited the big lots in Murphy NC. Must say this is the worst store I have ever been in. The store manager Angie is so rude and she is very bossy and hateful to the customers and the employees. I was in line when a customer was trying to return an item with no receipt. She told the customer she would not receive a refund and if she didntlike it to ship elsewhere het business wasn’t important there anyway. I’ve also seen this same manager display provocative pda to a male customer. It is very disturbing to see this as this customer is married. After hearing our business is not needed I will not shop at this location as long as uneducated and immoral people. like her run the store
I went to a job interview Friday January 15 in St Joseph Missouri your Store Manager was really rude to me when he was interviewing me. if i could count money on top of my head and i said no cause i have a learning disability but i can count money, he started laugh at me when i told him. and he made me cry.
Tonight @ (receipt time) 6:46 my child’s mother went into store #1777 and was verbally assaulted by an employee named “omitted for privacy purposes”, who claimed her dad was the district manager and that there was nothing she could do. My child’s mother suffers from anxiety so normal day to day transactions can cause her serious grief as to where she will avoid simple tasks. Tonight’s interaction was greatly beyond normal or even acceptable. The individual waited until my child’s mother was leaving and referenced her being a horrible “curse word” and then suggested they go outside and “handle it”, while moving within just a few inches of her face, what makes this more insulting is this was all displayed in front of the child my child’s mother nanny’s. Then suggested there was nothing that could be done due to her father’s position, all the while the older gentleman who worked there said or did nothing. There is no cause for this and is appalling. I am sure you will feel similarly to this and look forward to your swift response.
I am a big lots employee. I have been trying to access my mybiglots account but my password is expired and I did not have a hint set up to change it. Where do I go from there?
call the help desk, they will give you a temporary password. Then it will prompt you to change it.
Why does Big Lots refuse your online order, but hold the funds on our debit/credit card for 3-5 business days? Refuse the order if that’s your choice but do not tamper with my cards!!! Which brings me to another point. Is it possible to buy anything online at all with this company? I’ve never had this problem with the big box stores Amazon, or any other company that sells online. What’s up with Big Lots, anyway?
I felt I must contact the corporate office regarding a particular Big Lots location I recently visited. I have shopped Big Lots in Pennsylvania, Dothan, Al, and Columbus, Ga. I made my first visit to the Phenix City, Al Big Lots (store #0480) on December 20, 2015. I was amazed at the difference in my experience. This store put the other Big Lots I have visited to shame. Their merchandise selection and customer service, as well as friendliness and employee attitude far outweighed any other Big Lots I have shopped as well as some other retail/wholesale stores I have frequented. This includes the ease of finding items and how neatly the shelved items were displayed. I feel this store deserves recognition for their efforts and should be acknowledged. I do hope this comment reaches the correct department as it is well deserved.
Sincerely, Donna Bouterse, Columbus, Ga
I’m trying to get in touch with apersonnel manager at corporate office. I am employed at big lots#467. ive worked for a year and then some I once again got my schedule and had 11 hours . I constantly have to beg for hours. I get less hours than people hired 3 months ago and make less. but I have never called off came in late and always came in at last minute requests. I love everyone I work with and if asked I believe the feeling is mutual. I realize there is no senoirty at big lots but I should get more hours then new hires .and paid more to. Ieven though the money doesn’t bother me as much as the hours. I work as a cashier and do recovery also but so do the others just recently hired who got 19 or more hours and its the holidays. also I have open availability where others don’t but get more or have to work limited schedules because they ride a bus.. I love to work at big lots and have many many friends who would love to but see what I’m going through and hestitate. please call me at my home at your earliest convenience or store #467 for my number .
We shop at the Hendersonville, NC store and we wanted to get a table today that is supposed to come with 4 stools. We need 8 so we were going to but 4 extra. But…. They didn’t have but 2 stools. The one and only table that is priced to come with 4 stools only had 2? They said there was none on the print out coming in this week and they can’t order them and they can’t have them transferred from another store. What is up with that?? Very disappointed.
Being a long time shopper at Big Lots I have noticed lately that the prices are now much higher than the regular stores…Giant,Walmart,Target, etc.
Can someone explain why this happened? I thought that Big Lots was a discounted store where you can find good deals…. NOT ANYMORE now that BIG LOTS raised the prices.
I am a very disappointed shopper of Big Lots….
I recently purchased 7 fabric jellyrolls and made a rag rug. I showed some pictures of the process and the finished product to a Cashier here in Lumberton, New Jersey. She suggested that I email the photos to Corparate and let them know that I bought all of my materials there at Big Lots. I tried looking around on the website but couldn’t find where or who to send the photos to. Thought you might be interested. Thank you. Judith Moran.
Request Big Lots look into their firing of people in their Du Bois Pa. As my daughter was fired because she asked to go home as she was sick ( throwing up ) . Plus since when does your mangers have the right to tell shoppers they cannot shop in their store when the customer has nothing wrong. This was the same store. Plus your top mangers at this location are very rude to customers and employees alike. As a professional truck driver if I treated my customers the way your people treat theirs I would starve Please fix this. Thank You
R S COCHRAN U.S.N. RETIRED
While in the Big Lots store in Searcy Arkansas today there were signs saying computer accessories buy one get one half off. I was going to purchase 2 sets of blank DVD’s. When I got to the register it did not ring up one for 14.00 and the other for 7.00. I told the clerk the sign said select computer merchandise buy one get one half off. The sign was located in front of the DVD’s. The clerk asked another cashier about the sign and they said the they did not know what accessories were on sale and they would not sell me the discounted items. I asked for the manager who was very rude and I showed her the sign located in front of the DVD’s. I again showed the sign to the manager and she stated that she did not know which items were on sale and because the sign did not specify. I told her that I should be able to purchase the items and she said NO and walked away. As a customer of that store or any store you should never be treated without respect. I walked out of this store without buying anything. These clerks and manager were very disrespectful to me and dont know if I will ever shop that store again
I visited your Vinton,Va. store for the first time on August 22,2015. While there I experienced a female who was running the register, being very ugly towards another employee who was just trying to politely ask her a question concerning something work related.The other employee seemed to be very polite . When I came to the register to check out, I noticed the cashier’s name was Deb. I had 34 of the same items, and I asked her if she needed all of them on the counter ,or if she needed only one. well, before I could get out he word one, she very loudly,and sarcastically said WELL IM GONNA NEED ONE! I am usually one to express that I am not appreciative of that kind of treatment, but I did not want to humiliate her the way that she had humiliated me,so I did not say anything to her.I now wish that I would have put the items back. I am a loyal Big Lots customer,but this has put a bitter taste in my mouth , and I doubt that I will shop any Big Lots ever again. I thought that it was a more dignified company,as that has been my experiences at my hometown stores. I will not contribute to paying anyone’s salary to treat their customers nor fellow employees as she treats them.
Dear Big Lots
Today I read the BIG LOTS gives veterans a 10% discount on items purchased. My brother went to your Big Lots store in Cape Girardeau Missouri and the clerk said they don’t give. I called my Big Lots store in Leadington Mo and asked the clerk there about Vets getting a 10% DISCOUNT and she told me not they don’t give Vets discounts. But on your web page it says you do. I think if you say you do then all your stores should give this to Vets, I DONT THINK THIS IS ASKING TO MUCH OF YOUR STORES TO DO THIS FOR VETS. I would appreciate hearing from you about this. Thank you for your time.
Stan Mashek
I HAVE BEEN TRYING TO APPLY FOR A JOB ON THE WEB SITE ,BUT IT KEEPS SAYING MY ACCOUNT HAS BEEN LOCKED,TO TRY AGAIN IN 24 HRS. I HAVE TRIED IT THE NEXT DAY AND IT IS STILL SHOWING TO BE LOCKED….WHTA DO I NEED TO DO TO UNLOCK IT !!!! PLEASE HELP
Dear Rhonda please to call the help desk for that, there is 614 telephone number
I’m trying to reach someone in regard to a donation request. What steps do I need to take??
I was in your Roswell store on Friday, your Store Manager Jeff is rude . That store always have expired medication and food. I will be calling the heath department on Monday morning.
Sent email, in Newark Ca standing in line only two registers opened. The cashier told my daughter there was only one line she was calling next In line there was no sign and this has never been the case before. We stood in the line she instructed us to, we were the next in line when she finished her customer she should have called us up . She didn’t instead two non minority customers came and stood in her line she did not tell them the one line story she told us. My daughter was embarrassed and very upset she is only 13 And it’s the first time she encountered racism . Regular customer completely speechless and shocked .
My store manager is under review for harassing employees. She harassed employees at the last store she was transferred from and had them fired. Now she is harassing employees at our store. Why can’t they just get rid of her? Employees were told they could not have beverages on the sales floor, but managers are allowed to take smoke breaks whenever they feel like it. They simply unlock the door when the store is not open and go have a cigarette, or two. During work hours they just walk outside and light up. But I am not allowed to have a bottle of water.
Went in big lots today my mother and I had to use the bathroom and it was the worst I ever seen in my life it’s a wonder that the health department and inspect er have close it down. My Lord who’s the store mgr?
I work at big lots I go each day well the very few days they give me sometimes it’s less then 15 hours a week who can live off that bills rent car how does big lots think people can survive off that.
Second they keep hiring new people when they don’t use the people they already have with less then 15 hour a week people find other jobs so usually you will never see the same face a year later I don’t understand why they don’t give the employees they have atleast 25 to 30 hours an if there’s a opening then hire someone it’s better to have a team that knows the store an how things are done then keep having to hire new people that know nothing so it’s a restart all the time then the stock gets backed up the store gets frantic an the managers scramble to get the freight out an the resetting of the store so do you see why big lots stores are always unorganized please cooperate office change your hour policy stop loosing good people to other coperations that offer the hours. Big lots wants to be the best but the turn over of uneducated people who have to keep learning there jobs will definitely hold the store back think about it also ending I can not take care of myself on less then 15 hours a week could you try it rent food car an then you will see my point
I see they deleted my comments. Guess big lots has something to hide!!
They really need to bring people in that know what they are doing instead of people who are best friends with the “STORE MANAGER” or has family at other stores working for this establishment. The one in charge of loss prevention is firing innocent people along side the assistant manager because the “Invetory” was so bad. Truthfully, what do you expect? Being very selfish on hours and having limited people on the floor at all times has caused major shrinkage. One person especially a cashier can’t do everything .That being said since his “JOB IS ON THE LINE” He’s making it look like the associates are causing the shrink so that he will look good. To hell with the one’s who work hard and make an honest living. He sees us as “DISPOSABLE” I personally believe him and the assistance manager has something going cause the are both ” MONEY & POWER HUNGRY” I care personally bout the good of each customer and try to go beyond what I can to help consumers out cause I know what it’s like to get poor customer service at other stores and treated like you’re not important. I think I would be in BIG LOTS best intrest to investigate this matter and have them both looked at. Especially, the assistant manager who goes as far as offering co workers a drink, buyng it, then reports to “GET REAL” as they have not paid for that drink. I hope to see this XXXXXX GO!!
I am currently an employee at Big Lots and I’ve got to say the management there is beyond sorry. The assistant manager has people from the “Recovery” team do her work for her, she refuses to get shopping carts for the customers, she will take her time when I page for assistance for checking and or customers needing furninture assistance, and she falsly fixes her time. She’s having innocent people who work hard making way less than her fired for actions they have not done cause they don’t like her. There’s a really good reason for that. Big lots needs to take action and hire someone for the job that are capable of making Big Lots a better work place and store to shop at. This manager right here is too lazy to bring her pallet of stuff from the salesfloor to the warehouse at the end of her shift. Making it hard for “Jennifer” to shop.
I am a retiree of biglots in 2014 and have been trying to acquire about my W2. No one will give me an answer on how to attain it. They just say the were mailed out in a rude tone. If someone could help me attain this form it would be greatly appreciated. My associate #113474 None of my personal info. has changed
phone # 804-536*** cell
Complaint Concord NC Store 28025
Can some one call me at 704-490-**** cell 704-786-***
I can tell you more when you call
Thank You
Dwayne Tarlton
I just want to express my opinion on your black friday commercial. It is for one very annoying and the women in the middle has a evil look about her my grandson cries everytime the commercial comes on . Please dont play that next year or use that women. Thank you sincerely Linda jensen
I would like to express my feelings to biglots. I have been an employee for almost14 years, well give or take a few days. Big Lotshas been there for me through some tough times. And I have been there for biglots changes. Anyway I appreciate what Biglots has done and I hope visa-versa. Big lots has helped me And I hope to say over the years I have helped them. One person I would like to thank is JOE ROLLINS. He has been the best person I got to know over the years. I wish him well in his promotion. I will miss his presence and his voice. I hope as a caring corporation that you will please get this message and let Mr. Joe Rollins know. I also would like wish you all a “Safe and Happy Holiday”
Thanks a Million and One
Lynn Bower
I know my opinion probably won’t matter, but your Christmas commercials with the 3 women have to be the worst, most irritating commercials I have ever seen. If anything, they would scare me away from your stores. My friends all agree with me.
My. Feelings exactly the women in the middle looks evil
I am an employee associate at big lots store #4054 and been there for a little over two years now. When I went to see about my paychecks and be able to print them out for something, I can’t see them. I don’t do direct deposit, but get a physical copy of it. So I asked my boss to get a print out of my paychecks, he told me what i needed to do, but after looking doing that, nothing shows up on the system. I need to be able to print out my paychecks for ssi because they want to adjust for the income and crap. I need to get that before next months. Plus I don’t like the new log in thing at work with your employee id number and password, I rather have the old number pad to clock in and stuff. Is there anyway to get a print out of my paychecks?
That’s terrible.
We have a problem of our own at Big Lots store # 4305. We recoveries are getting our hours cut by the general manager David Grams. We believe he is playing favoritism with some of the employees. It seems that he is giving some more hours to a certain number of employees that were cross trained from stocking, cashiers, and recoveries. I also believe some of the cashiers are also getting their hours cut. We are all getting tired of the short hours we are receiving at Big lots number 4305. Some of feel that all the managers should be replace except for Russell Quick at Big lots store # 4305.
Just putting a bug in your ear to update your communications via email. I received an email this morning. When I got to the store I spoke with the manager and asked where were all the bargains for the garden section. She stated that the items i was interested in were sold out 3 weeks ago. What I receive an e mail from a large company that is 3 weeks old. Some one is not doing their job or some slacking going on. Thank you for listening to my complaint and want you to know this will not keep me from shopping at big lots.
Big lots should weed out all bad employees because its bad for the company. Big lot you guys better respond to this lady’s comment.
I have a complaint in one of your stores its the one in chino hills first off I’ve been a customer for along time there seen knew managers come and go but this person that is there now I think he needs to go for some attitude classes I’m an older person so I do require help once in while and the usual people that work there no that but this knew person I won’t even call him a manager rude and not helpful what so ever I’ve been in retail years ago I do no you should help a customer you don’t just say there and leave this nice associate that was doing his job near by helped me you want to be in charge of a store but you have no personality to be inthis line of work I hope who ever is in charge of these managers or hires them they need to be people that can give service even if there the managers of the store if it does not change I will take my businss else where and I did get the persons name Roberto ill never forget that Thank You I do hope he changes for that store I could just imagine how he treats his employees feel sorry for them
Don’t bother calling their cooperate to complain either, you will just be more upset! They act as though they don’t need our business and so they must be doing pretty good without mine! I see why they never have customers now!
I writing to let Big Lots know some of their guidelines, we as Associates have to go by.
1. We get ripped off left and right, we are not to do anything except observe, we don’t call the police when a whole cart went out the back door, approximately three times last summer! I know on the account I was working. Having a tight crew does nothing but harm. Three people for the night shift is crazy! One person on each side recovering and facing shelves and one Cashier who normally is the assistant manager. Or it is one recovery person to do the whole store, take everything outside and bring it in at night before closing, cart keeper, and throw Cashiers garbage to the back. We need to have hours to schedule enough Associates to one, be safer these days, Make recovery and facing the shelves properly. I have worked for Big Lots for 2 1/2 years and it seems things are worse than when I began. I am a hard worker and anyone that know me, knows I am. I am still making only $9.39 an hour. I can’t be paid $10.50 an hour, or get 20 hours a week. I get 10-15 hours a week. I’m disappointed in my job. I go in with a smile though, put my 100% in every time I work. I go to work when someone call in sick, I’m the first they call and I go to work. Sometimes I get 20 hours, only when I go on break from College. Once every quarter. It is very hard to go to school Full-time and work only 10-15 hours when I am available for 20 hours a week. I am worked every weekend for the past 2 1/2 years mainly.
We need hours to make the store a presentable store instead of faced shelves in some aisles and shipwrecked thru the rest of the shelves.
We need some type of Acknowledgement. It is Us, your Associates that actually are making you the money. Treat us better. Give us more hours to keep Jennifer happy with a clean, more organized store, so it is inviting to Jennifer. With little hours to go around it’s gotta change. The more hours, the more sales, happier Associates, making more money makes the Big People happy on top! I hope this is really taken to heart. It is hard out here when you are at the bottom.
Denise Wetherell
I recently purchased a book shelf for my new master closet. I made sure the store clerk double checked the item to make sure I was getting the right one and the right color and she gave it to us. A few days later we went to install it and it was not the right one. I then called our local store and thought they might give us some kind of credit for our time and trouble and gas for having to load the heavy cabinet back up and take it all the way back to the store to swap it and I was talked to like an idiot by the manager I called. We were gonna buy a whole bedroom suit from big lots next week but after being treated like crap that’s not happening. If someone at the corporate office needs to know anything else then feel free to email me back.
I am on this site to find someone in big lots who actually respond to and handle customer complaints. I filled a complaint and was told a district manager would respond within 12-48 hours. after the 48 hours I called again to be told the complaint had not been viewed. I asked another be sent this time to the district and regional mangers. STILL NO RESPONSE. upon calling back I asked for a VP or someone and was insulted with theres not one higher than a regional manager. I asked the young lady on the phone if she really wanted to leave the conversation with such a lie and she said really theres no one higher than our regional managers. So if any one has a corporate figure head info please share. Big Lots is off my list of ever spending a dime with.
Ill be mailing you my compliaint
Ever since you all decided to do the store schedule yourselves, you all manage to cut all our hours. Some of us have to pay bills, put food on the table for our families, some of us are only employed at Big lots as part time workers/as full time workers. Its really unfair of how you corporate headquarters are cutting our hours. Its is not justify on how much customers are stealing from the store and because of the store policy we as employees can’t do nothing about shoplifters. Some stores they deal with shoplifters all the time because its a crime.
Store # 4305
Thanks
Im in va I would just like to know why big lots dont take coupons?? & because prices are low is crap because everything is a dollar at dollar tree & they take coupons
not very caring about employees cutting hours is selfish on your part people need pay checks just as you do like to see you make it on 9 to 12 hours a week very very poor caring about employees who you want to keep your great stores going gives no incentive at all to help improve your stores head man needs to have a little heart for employees not just company not concerned about us
Please let me know what the scoop on senior discount is??I live in Massachusetts and am a member of aarp which showes 30% off at Big Lot. I called the local store and they are not aware of any discounts for seniors. Please let me know???
I was in your big lots store in Olympia Wa. I was injured by a 4-5 tear shelving. They were filled with extra large pictures on each shelf. The top shelf had a metal display on it. It fell on to the back of my head, along with the large pictures. I was very disoriented from the large pictures and photos falling on to the back of my head and back, arms, etc.. ( I was leaning forward ) looking at the pictures on the bottom shelf. The lower shelving photos fell on to my feet, knees, legs. Not one person in that store ask if I needed medical assistance. They seemed to only have concern for there own interest. I called my friend, she stayed on the phone with my approximately 20 minutes until I felt ok to drive. I have a phone log to prove this. The shelving is unsafe and the displays are unsafe and unstable!!! I have multiple injuries. Michalle May is the legal assistant on my claim. She is located in the big lots corporate office. She is a total bully. She verbally insulted me. She bullied me and lastly insisted not paying my medical bills for the injuries, I got from the big lots. No fault of mine!!!! I ask to speak with Rhonda Altman her supervisor. Rhonda was equally as insulting. She insisted I was unhappy due to big lots not paying the medical cost. Yes, of course I am not happy. I would assume someone being injured in your store would be treated more fragilely. When the injury occurred I ask Michaelle to obtain the surveillance camera. She assured me it was in the discovery. Rhonda informed me it was not. Michalle lied repeatedly to me. Michaelle Mays was the most rude insulting, unprofessional person, I think I’ve encounter in years. I clearly realized from Michaelle and Rhonda’s actions. Big lots has no concern for there customers.
I’m an associate at Big Lots #368 the management at the store have never gone
out of their way for their associates/team members in the past few years. Manager’s
have come and gone I’m applaud,it’s come to the point I can’t trust anyone I
work with. When i go to management for informtion it’s aways the same
no clear answers. Only a few team members know more about the store and it’s
Policy and procedures. Concerned associate.
I was looking to apply for a position. I do not believe a company as large as Big Lots knowingly violates the EEOC. Job descriptions is as follows:
Store Management Trainee (for recent College Graduates)
Job Requirements:
Knowledge, Skills and Abilities:
Entering the final semester or quarters of a two-year or four-year degree program required -or- recent college graduate with an Associate or Bachelor degree required.
From the government website eeoc.gov/laws/practices/
It is illegal for an employer to publish a job advertisement that shows a preference for or discourages someone from applying for a job because of his or her race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information. For example, a help-wanted ad that seeks “females” or “recent college graduates” may discourage men and people over 40 from applying and may violate the law.
Employment is hard enough to come by. Please cloak your discrimination or contact Donald Sterling to see how that works out.
Who is Donald Sterling?
I HAVE A COMPLIANT ABOUT THE COSHOCTON.OHIO I WILL CALL MONDAY TO DISCUSS HOW I WAS TREATED PURCHASING FURNITURE THREW YOUR NEW LEASE TO OWN FURNITURE TOOK THEM A HOUR AND HALF TO FIGURE IT OUT I ALSO WAS TREARED WITH DEEP SYES WHICH MADE ME FEEL AWFUL BECAUSE THEY OR ASSTIANT MANGER DALE KEPT WALKING AWAY LEAVING THE LADY THERE TI DO BY HERSELF HE WAS THE RUDEST PERSON IN RETAIL I HAVE EVER MET I ALSO HAD WAITED A WEEK TO GET THE NEW ONE BUT SAID HARDWARE WASNT IN IT SO I DIDNT WANT TO WAIT BECAUSE MY 6 YR OLD LITTLE GRANDAUGHTER WAS UPSET BECAUSE HER NEW BED WASNT AT HER DADDYS THURSDAY NIGHT SO I CALLED AND THEY TOLD ME THEY WOULD HAVE IT APART FOR ME TO PICKUP TIDAY WHICH WAS NOT SO I WILL CALL BECAUSE SOMETHING NEEDS TO BE DONE BECAUSE PEOPLE WILL START GOING OUT OF TOWN TO DO THERE BUSINESS OUT OF COSHOCTON THEN THIS STORE WILL CLOSE I REALLY DO MY SHOPPING AND BUSINESS IN OUR HOME TOWN THANK you CHARLOTTE DAY
Purchased a twelve shelf walk in greenhouse from Big Lots, contacted the manufacturer at shpg@bfbvi.com and kelly@bfbvi.com and Flora@bfbvi.com to obtain a new cover, was informed that they do not sell spare parts but would provide one free if I pay the $50 at first shipping fees, now they have raised the shipping fees to $500 – $150 for a product I paid less than $70 for. They still want to charge those fees even though I work for DHL Express. Will not shop at Big Lots, will not recommend the greenhouses to anyone I know or even don’t know.
I havien’t been in big lots in years. i probly won’t go back again ther employerswere so rude. There was a sign for dog clothes 6 dollars,the sales person was charging regular price i told her the sighn say 6 not 6 and up. the sales person started yelling at me. I even took a picture of the sighn.
The BigLots store on 27th Street in Milwaukee, WI charged me THREE times for a POS sale (on my Visa Card) by telling me that the pad was not reading the card, please swipe it again. I ended up swiping it three times and when I got my statement I was actually charged 3 times for the same purchase. I contacted the manager on duty who told me to come in with the statement and she would take care of it. I send my son in with a copy of the statement as I live over 400 miles away from the store. The duty manager said to my son that she had no idea what he was talking about. I called back and the manager I spoke with was not there—on vacation—and she had not left any word with anyone about the matter. The store manager never returned my calls. Finally another manager on duty called the person on vacation who said to bring in the statement, the card used and my receipt. When I told her that I was over 400 miles away, she practically blew me off. This matter has not been resolved and I am very frustrated. Would love someone to tell me what you think my next action should be. Thank You, Kenneth James L*** kkkk.XXXXX@mail.com
I just got hired on at Big Lots. I was promised 19 – 20 hours a week. A min wadges is a sad paycheck to see , now even more. They now have CUT THR HOURS DOWN TO 9.!!!! Yes 9!!!!! hours. How and why don’t they do what they say say what they do. The Stores are not all that great and the Management needs worked on an. More training My self being in retail for 27 yes. , I have never seen anything so cheeezy. And U see it all over the Valley. Not just one store. Please help. Them. Reallllly. OMG is 9 hour worth it and being told you can’t work for another company. For fear of termination. I believed we should not be told that it we are trying to make it in the state. Conflict of interest is Buul crap on Big Lots part. Get it together. Please !!!!
Yes. Glenna Fleming Claims Examier did not take care of my claims. Makes Biglot look bad that why stores are closing down cheap stop and poor help
I’m sorry Mary that you had to go through this. I too was not properly handled in reference to a claim, I have/had with Big lots. There legal department is the most rude, unprofessional, bullying department ( at the corporate office, Columbus Ohio names are Rhonda Alton and Michaelle Mays ) It is sad that big lots posts on there website that they treat there customers with dignity and care. BULL CRAP!!!!! I was a advent shopper at big lots.. I spent thousands of dollars there. I will tell EVERYONE I know..my experience with big lots.
again, I’m sorry Mary to hear you share my similar painful experience.
I am, unfortunately, a current manager at one of the stores. To gain access to online wage statements etc.. use biglots.net use your 7 digit employee ID IE: 1610291 and the password is CS12345cs. 12345= the first five digits of your SSN. Hope that helps.
What do you do if you’ve already done the first time login and it still won’t let you onto it? Is there a number I call?
I have been trying to get onto the mybiglots.net website to obtain my w2 for this year, but I am having trouble finding the first time login username and password for myself. If someone could let me know how to get into the portal, that would be great!
I just have one comment when are you going to clean the windows at the Biglots in Sierra
Vista Az. They have been so filthy since Christmas I have refused to shop there. I went passed there a couple of days ago, and still had the same hand print on them( up high on the glass) the same spit mark on them. The furniture windows you can’t see in. The dirt behind the furniture that is displayed in the full pane windows is so thick… you could cut a knife with it.. What a hole! It makes the rest of the business in the area look bad because Biglots look so unsanitary… do you still sell mattresses and box springs in there..OMG! I would be afraid of bugs!….. dirty dirty dirty.. and I didn’t even go inside.. I was afraid to! And I bet I never get any results because anything I had concerns with that store in the last year nothing was ever done. My friends and family had decided not to shop there anymore, sad.. because at one time it was a nice clean place to shop! your friends and family shopper!!!
I am trying to get to mybiglots.com to check on my pay and personal information
Discrimination and racism.
I went into your rocky mount nc store today about 3:30pm. An employee (diana) came out and asked for help unloading a truck. The two employees (karen and demeka) told her no. They sat there saying (quote) that white b**** can do it herself… white people don’t need to ask us for s***. I was shocked when they kept going on. They were just standing there talking for about 30 minutes and not even helping the other girl cashiering. There were a lot of people in line and they (karen and demeka) decided just to stand there and talk to each other. I finally asked them to please stop the racial talk. I was told that ( your white a** can leave this store.) I asked to speak to the store manager. karen said that the manager was not there and he would not believe you anyways. I told her yes he would cause its on camera. She saidthat camera didn’t work and to leave before demeka and her would have me arrested.
Big lots I really do not know how you really run your company but I sat there writing down the names of everyone envolved. If this is how you run your company then you will loose customers very soon.
Interesting… I think …this entire store if filled with lying workers. I was a very faithful long time customer of big lots. It seems a camera would only be pulled out if it was a benefit to big lots. I feel lied to on every level from management, legal department and the supervisor. I’m so sorry this happened to you.
I was trying to return and item at your Tampa Florida. store #521. I was told I could not return it cause the store is closing . I did call and talk to your customer service staff at your home office on December 9th 2013. The experience I had in that store was awful. from the cashier up to the manager.December 9th is also when I was returning the item.I purchased the item on 12/07/2013. The cashier was rude, she called the manager on the phone and instead of the manager coming up to the front desk, he tells her to put me on the phone.very unprofessional. I am A store manager at a retail store,and I know that is not a way to treat a customer..and at the bottom of my receipt it says I have until the 15th of January to return it. I would of made a comment sooner .but I was waiting for a response from the DM. .And the cashiers were talking in spanish bout me . which i’m sure they think I didn’t understand but I did. again very unprofessional.The manager tells me take the item to another store. The woman I talked to at your home office in customer service was very understanding of my complaint.
nov 16-2013 to ceo i just want to say that i love big lot i shop there all the time i spend about 300 dollars a week maybe more but now i will take my money to target because the staff is much nicer the mananger do not yell at their emplayee i will go back to big lots the day your nasty manager terry is no longer there another situation has arised concerning your manager terry and her very cruel rude attitude toward workers when terry cant get what she wants she yell over and over she gave my friend less days to work terry keep giving him hard time for nothing terry dont need a reason i also will tell my friends and other family members not to go to biglots thank you for your time your store number 4340 3333 mission st san francisco ca 94110 415-648-5256 good by big lots by the way i been shopping at your store since it oppen
i am a current employee of Big Lots in Lake City, FL. , I have been working there for almost a month now and I am very upset with the way things are going, I am being scheduled to work only one day a week right now due to new hires needing the hours to be trained, when I got hired I was only trained for one day and it wasn’t even a full day. How do you think someone can live off of working one day a week and only getting paid $8 an hour? I am currently looking for another job and when I do land another job, I will be leaving Big Lots due to the way I am being treated! So disappointed with Big Lots right now!
I am an employee and have been trying to get into MYBIGLOTS.NET for the Employee self-Service from my home computer. I have not been able to get in and need help from someone. My home phone is (585) 359-XXXXX. I have an Aple and our program is DOS. Please someone help!!
Robert (Bob)
Did someone ever help you with this? I am trying to get my w2 off there and I can’t get the info to do it!
Hey Biglots
We need a Biglots store in Fultondale, Alabama,35068
We are a growing city and the closes store to us is about 25 miles away.
My husband and I are great fans of your store, we just wish it was closer to us
The town about 6 mile from us is Gardendale, they already have a Wal-Mart and a K-Mart so we need you.
Thank you
Peggy XXXXgard
BigLots,
I don’t know if your company runs background check to all of its employees, and make sure customer’s safety are a priority specially when you are dealing with retail.
None the less, the information I found about one of your employees is very delicate and should be looked at in order to protect the image of your company, your customers and employee’s safety.
Most people have some sort of blemishes within their past, and I do believe in second chances, but what I don’t believe is dealing/working and even risking customer’s safety with someone who has threaten to kill his wife and actually wrote it on the wall of his house.
This is an outrageous act and specially when written in past tense. Not only indicates he wanted to do it, but when written in past tense it means and it meant he was ready to do it, but somehow didn’t get to do it; thanks for the Naples Police Department.
If someone can forward the following email to the appropriate department, we will appreciate it.
As right now you are employing a young guy who clearly has some mental problems and a criminal background, and if he had the guts to kill his wife imagine if he gets mad at one of his customers or his manager at the BIG LOTS Store he works at?
NAME:
Nery Anselmo Flores
DOB:
07/07/1985
Location:
Store 5113
Coral Springs, FL 33071
Here is the link for the Collier County Police Brief (Scroll all the way to middle of the page under Domestic Violence)
https://www.naplesnews.com/news/2008/Jun/13/collier-county-police-briefs-june-14-2008/
Domestic violence arrests
• Nery Anselmo Flores, 22, 212 Garfield St., East Naples, was arrested Thursday at home. He was charged with threatening to kill April Fallen Sagraves, and writing on the wall: “Sorry I kill you” and “It was necessary to teach you a lesson.”
Court Records
https://apps.collierclerk.com/Public_Inquiry/Case.aspx?UCN=112008DR001676DV01XX&CT=CV
Please contact me by e- mail or phone (865) 696-1327 or (205)683-9832 if you could help out with anything for a project that is being started in the Pinson, Alabama area. It is called Give a Kid a Chance. schools would nominate students from K-5 through high school to receive backpacks, appropriate school supplies, clothing and shoes. There would also be free haircuts for those requesting it; free car care for winterizing; and dental and eye exams. Thanks for any and all you will do to help mitigate the high cost of education for needy families.
I am looking for donations and sponsors for a project for next school year. the name of the project is Give a Kid a Chance. What this entails is raising awareness to the high cost of sending children to school. The project helps those nominated by the various schools in the area. Each child would receives a backpack with grade, and school, specific materials. There will be free haircuts for those who want it; car care for those who request it; dental and eye exams. All of this is free of charge for the families nominated by the schools. So far, there have been five churches who would be willing to participate and volunteer their time and resources to this project. Any thing that you could donate would be greatly appreciated. You can call me anytime during the day or evening at home- (205) 683-9832 or on my cell phone at (865) 696-1327. THANKS for anything you could to help those less fortunate than us.
The store just down the street from me(on South Blvd in Charlotte, NC) recently closed the doors and moved to another location in the Carolina Pavilion shopping center. When will it open and why is there nothing about the closing and opening of the stores anywhere?
Thank you,
Judy Spinelli
Charlotte, NC 28210
Hi I would like to know why is it that big lots does not give military discount to past and present service members but one day all year long. I feel that this should be an all year thing to the men and woman who served in the military and fought and are still fighting for the freedoms and liberties that we have. Why is this not something that hasn’t been established in big lots everywhere?
You guys are ripoffs If you any Q call me at (818-943-2224
I’m a recent hire at the Dublin GA facility. Would like to know is there a website for employees to log onto to view weekly pay stubs and hours. I have not began to receive check stubs that are current. However I am able to view direct deposits to my bank account, but the hours, taxes and other things are not in this transaction. Any attention you are able to put to this matter is appreciated. Thank-you.