The American Telephone and Telegraph Company (AT&T for short) has a long history dating back to Alexander Graham Bell in 1882 in Boston, Massachusetts.
In recent history, the company was known as SBC Communications after the government break-up of the original AT&T in 1983.
SBC purchased AT&T in 2005 and took on their brand, logo, and marketing for the entire company.
In 2006, the company acquired BellSouth.
In 2008, the AT&T corporate office moved from San Antonio to Dallas.
There have been many recent acquisitions including Cellular One, Centennial Communications, Wayport Inc. and Qualcomm. 
In September 2018, the company announced that it has introduced a suite of blockchain solutions to allow enterprises in various industries to track and manage information more efficiently.
AT&T is currently the largest provider of fixed and mobile telephone services in the US. The company currently serves over 100 million mobile customers.
AT&T
The American Telephone and Telegraph Company (AT&T for short) has a long history dating back to Alexander Graham Bell in 1882 in Boston, Massachusetts.
In recent history, the company was known as SBC Communications after the government break-up of the original AT&T in 1983.
History
SBC purchased AT&T in 2005 and took on their brand, logo, and marketing for the entire company.
In 2006, the company acquired BellSouth.
In 2008, the AT&T corporate office moved from San Antonio to Dallas.
There have been many recent acquisitions including Cellular One, Centennial Communications, Wayport Inc. and Qualcomm.
In September 2018, the company announced that it has introduced a suite of blockchain solutions to allow enterprises in various industries to track and manage information more efficiently.
AT&T is currently the largest provider of fixed and mobile telephone services in the US. The company currently serves over 100 million mobile customers.
I can Not sign into my directv & ATT services for over 30 days, I been calling NO help, tried chatting & it was NOT a human! Only can use my T- mobile cell phone to get my email Only can use my cell phone to get into my directv services! It says my Password is wrong & changed the password but still not working, I am paying for services that i can not use Properly, I need help! Cell number 909 519XXXX, home number 909 421XXXX Account #136072240. I have been calling & writing NO help! Gloria Walker
My company has had their 1 800 number removed. We have never been given an answer as to why or who authorized a change like this. You would think that a company as large as AT&T would have direct protocols in place. To make a change to a business account would require a form or detailed information on the person making the change ect.
Our original account number was 773-521-5613-940-2
The new account number is 773-521-5613-606-9
The 800 number that needs to be repaired is 800-368-8368.
I have attached the two separate forms we have filled out. We have been trying to get this corrected for a year now. This should not take this long.
Can someone please help with this?
WORST, WORST, WORST service ever!! If I had had the option to rate AT&T at 0 even that would have been too high, but I had to give at least a one. Right now I’ve been waiting 1 hour and 8 minutes to get an appt. to update our direct TV equipment per a letter from Direct TV. According to the letter this should be a “simple fix” at “no additional cost”.
Now, after one hour and 20 minutes on the line and after speaking with 3 reps in at least 2, possibly 3 countries on two different continents, Francisco in Mexico City was able to schedule the appt. and not try to charge us as the first two reps insisted was necessary. Once we got to him (after an hour) it took him another 20 minutes to find our account and schedule the “simple fix” service.
This kind of wait (actually, it usually takes at LEAST an hour and a half) is par for the course every time we have to contact AT&T/Direct TV for any problem, big or small. The attitude of Corporate AT&T (not the underpaid, outsourced Customer Service reps who try, albeit with woefully inadequate training, to help) is “We don’t care. We don’t have to. We’re the phone company.”
Such a shame I was on the phone for 3 hours just to find my account and request an upgrade of my current services.
Total of three days with no upgrade 2 wasted days of employees waiting for no reason for a service that never came. And all AT&T could say was Oh there is a problem with the order, it won’t go through dispatch” Really AT&T I am not an idiot! WORSE SERVICE EVER!!!!
AT&T TV needs to get themselves together and stop charging people hundreds of dollars for equipment that has been returned. I changed from Xfinity to AT&T TV on March 28, 2020 and canceled the service because of the limited 15 items on the AT&T Internet network, I returned the boxes as directed by the RMA, which gave me until 6/29/20 but I returned them 4/30/20. All seems well at first but then I received my Credit Card Bill and it had three charges of $110.00 for a total of $330 dollars, not knowing why I was charged I called AT&T and they told me it was a mistake and that they would be refunding the $330 dollars as soon as possible. Several days went by and I called back to find out what was going on. After being on the call for an hour I’m told that they had not issued a refund, in fact they refused to provide me a full refund because they say that I had 14 days to return the boxes (Not that that’s in the contract) and because I was outside the 14 days they would charge my account 110.00 per box, (They got that wrong also I returned 4 boxes and a modem) understanding that these returns are important I returned them as soon as we came off the STAY AT HOME ORDER on 4/30/20 I returned the items as stated in the RMA to the FEDEX OFFICE and received a receipt. Now AT&T TV is telling me that they will not refund the 330.00 dollars because I should have risked my life and break the law and return the boxes sooner! What kind of company does this? Are they not human? Do they not fear for their lives? Funny while they sit at home and make these stupid decisions to take peoples money without authorization and tell them to risk everything? This is what happen when companies are too big and don’t give a crap about their customers, we all need to make sure that this kind of company does not survive going forward!
5/26/2019: I called my AT&T to see if I could lower my bill ($205.27/mo). I spoke with a representative (Jerry order #56-803000011563328) who promised a lower bill to $169.65/mo with an additional line, less shared data (from 20GB to 6GB) AND upgrade my iPad to iPhone 7; my contract was also extended by 2 years-effective 6/5/19. I told Jerry I didn’t need a 4th line. He told me that was the only way to reduce my bill. Because this plan sounded like a good deal, I confirmed with Jerry the costs and plan details – took extensive notes of our conversation.
Plan was to include: Unlimited Talk/Text, 6GB Rollover Data, Data Overages no charge – just slows down, Canada calling, keep National Account Discount @ $22.50/mo.
Total confirmed monthly Charge: $169.65
When I received my bill the next month it was $242.13, which is much higher than the promised $169.65. So, I called and tried to get it straightened out. AT&T adjusted my bill to $160.29 & I paid it. I was told it would be corrected. This has happened every month since.
In Aug. I was billed $183.65 when I called to get my bill corrected, I told the AT&T rep (Amy #AB596G) I didn’t care what she did to fix my bill-just fix it to the agreed upon amount. I also told the representative I don’t need or use a 4th line, I don’t care what you do – CORRECT MY BILL TO THE PROMISED MONTHLY FEE, uphold the agreement made on 05/26/2019. I was not informed that I would be charged $305 for trying to get my bill corrected. I had requested to speak with a supervisor, but a supervisor was not available; supervisor never called me back. I learned the next month that she canceled the additional 4th line which initiated a “CRAMMING” cancellation fee of $305.
I called in Sept to get this corrected, was told it could be, “IF they can run a credit check”. I said “no” to their credit check – there was no need as I was not purchasing anything. I have been a customer for 13+ years. Again, I requested a supervisor to speak with to get this resolved as I have spent more than 7 hours on the phone with their customer no-service. I again never received a call from a supervisor as promised. My October billing $164.41, I called again regarding the overcharge of $318.49 charges, requested a supervisor; was told a supervisor was not available but would call me back. NO CALL received. November billing $152.94 + $5.75 late charge for the $318.49; 11/19/19 I paid $158.69 then called again to try to fix my bill.
11/19/2019 Today, I finally spoke with a supervisor Arnell, she offered to lower my bill by $203. This $305 + 13.49 from July overcharge was not authorized. I was not made aware of this $305 charge prior to it being assessed. AT&T made a verbal agreement with me and has not followed through. I have paid my monthly bills, today they cut off my service. AT&T has refused to remove this “CRAMMING” charge.
AT&T has not lived up to the agreement made on 05/26/2019 when my plan was amended and extended. This is not fair to the consumer. Resolution would be that they honor the agreement made on 05/26/2019 and remove the $305 cancellation charge and $13.49 August over-charge.
I appreciate your assistance with this issue and look forward to a resolution.
Respectfully,
Kelly Ashman
O where to begin…….worst Customer Service coming from a multi billion company! Ever since I upgraded to 4K receivers I have had problems with my 4K TV’s freezing. So I called to set up an appointment to have them come out and take a look at it. So a few days later had the same issue so they came out a second time to switch out my main receiver. So I was away for a few days come back home and I go to watch tv and nothing is working it took over a hour to finally get my tv up and running. So I contacted AT&T a third time and got the run around that it would be 3 weeks before they can come back out. Well at this time I was NOT HAPPY, 3 weeks until someone comes out is UNSAT for a problem I have been having and made AT&T aware of the problems each time it has happened. My hope that someone from this UNSAT company will first read this and respond but I don’t see that happening!
I have had the same problem with TVs freezing and pixelating. Had tech out 3 times. Start all over with each phone call. Ask for credit on bill. I was told I can’t get a credit to problem is solved. Now the TV asks for reboot at 1 a.m. the last 3 nights. The “inside” Techs think it’s an outside line problem, but apparently no one can order the “outside” tech to come out. No return calls.
Worst customer service ever. Been a customer of AT&T for over 20 years, I have my internet, wireless and TV through you. My mother in law’s current phone isn’t holding a charge. I order a new phone through the website and use the chat and they say that the phone can’t be delivered directly to her but we have to have it delivered here. We get the phone I mail it out and it gets lost within 5 days. The phone has never been used, you can see that and it isn’t activated and I spend hours and hours on the phone with everyone being transferred from one person to another with no help on how to get her a new phone without it costing me more money or going through insurance. I remember 10 years ago having an issue with someone stealing my daughters phone and I was taken care of. I can see that At&T is going down hill and fast. I hear more and more how horrible customer service is. Not to mention I pay way to much money. Time to shop around for new phone, internet and TV service. Sad that ya’ll are willing to lose customers so easily. Customer Service isn’t what it used to be that is for sure. Sad
The worst in incompetant representatives, Spent over 20 hours over he phone repeating myself over and over because they don’t understand, They supposedly make notes of the conversation but can’t refer to them so I repeat myself. This problem over a 1 yr and half old now they basicallysay your screwed with a lost phone that was returned to us over 6 months later. This was insured they got $$out of me and then pay $ for replacement phone. Now that I’ve returned the stolen phone they will not un blacklist my replacement phone, that was after talking to a supervisior Joe R. Total waste of money to be a customer of Att, that will not be happening for long. Filing a grievance with corporate, hope making the big bucks stolen from the not so rich subscribers I will still be hopeful, but since I have a big mouth I will tell everyone about the poor service.
So earlier today I had the WORST CUSTOMER SERVICE EXPERIENCE with your offices in The Philippines. After waiting 1hr 53 min minutes finally got Sam & Renata from Mississippi. Both ladies graciously heard my complaint and frustration and both took the time to explain the Extra warranty and protocol on replacing expired devices. Even though my service was unable to be reinstated over the phone. The proper training and communication made a world of difference. These two ladies should be recognized for providing exceptional customer service. My device’s card has expired. Resolution replacement of device needed.
We have been LOYAL CUSTOMERS going back to when this Company was known as Pacific Bell. Today we tried getting assistance with a FAULTY DVR RECIEVER got run around from operators taking calls from overseas. Told we’ll send a technician your box is FAULTY, then slammed with 99.99 service fee???
Argued this isn’t right and asked to speak to SUPERIOR, Victor or Vicente said, “WE DO NOT TEST OUR EQUIPMENT.. YOU GET WHAT YOU GET. IT’S YOUR RESPONSIBILITY TO GET ADDITIONAL COVERAGE “.
WTF???
How is is the CONSUMERS RESPONSIBLITY to ENSURE that the COMPANY to whom is being paid for Responsible for their equipment?!?!?
He, said, IT’S OUR BUSINESS WE ARE MULTIMILLION COMPANY AND WE NEED TO MAKE OUR MONEY”.
This is simply DISGUSTING & UNACCEPTABLE. I’m sure Mr. Bell would be ashamed and disgusted of what his company has turned into and the VALUE OF CUSTOMER SERVICE has gone TO SHIT!!!
Almost 2 hours of going over same thing over the phone and no resolution.
SIMPLY DISGUSTED
Good Evening,
I have being trying to upgrade my line, and add an additional line to my account for four months. I have has several AT&T customer service represented assist me and none of them seem to know what they are doing. I have had three supervisor that were to call back with a resolution, and never got a response. I have been a long time customer with cable, internet and wireless service from AT&T. I just got off the line again with yet another representor that could not assist in completing my order. Can someone please help me with my order.
Horrible customer service. We got two cell phones added to our account. We got slammed by AT&T Westminster, MD location by Kaleb, Manager. We have (had) Verizon for 60 years with internet/phone bundle. Kaleb closed our Verizon account without our permission. Now, we have no internet/phone line. I spent over 6 hours on the phone yesterday with AT&T and Verizon. I would not recommend AT&T for any service. Kaleb said call AT&T, AT&T said call Kaleb, we even stopped in the store. We were slammed by AT&T. Please Mr. President help me get my Verizon account back with internet/phone (landline) bundle like yesterday. I have reported AT&T to the FCC.
I need someone from corporate to please contact me. What a nightmare dealing with AT&T customer service and loyalty program. Over 8 telephone calls and hours wasted for nothing. Just wanted a new telephone. I agreed on a iPhone 8 for .99 (one time charge) with two years contract without any changes to my contract. Suddenly, I received my bill with a monthly increase of $21.81. Someone changed my plan. I was promised 0 increases. Now, every time I call, seems like everyone wants a commission, they are telling me, the last person who did this for you was wrong or, did not do it right. I am very concerned and confused. Been with AT&T for over 14 years. Not happy with the way business is conducted. Must have a uniform way of conducting business.
I have been a loyal customer of Direct TV for over 25 years. My complaint is with AT&T. I have always paid my bill on time. I paid my bill in Aug. through my bank since I was out of state. Long story short–I was not given credit for the payment. It took me over 4 hours to try and resolve the problem plus 2 visits to AT&T stores to try and show the reps there that indeed, I had paid the bill. I had to fax copies proving that I was right. I get a phony e-mail saying they might take 20 days to resolve the situation. Well, 20 days have come and gone–no one gets back to me saying they have credited my account, nor any form of “sorry for your trouble”
Also, when I receive my bill, I’m being charged a late fee!! What is going on? I specifically asked for a manager, state-side, to talk to—whoever I was speaking to, disconnected me. Also, I asked for an e-mail address to write to the billing dept., was told there was no e-mail address. I really don’t want to change my satellite coverage but, if I have to go through this all the time—-I don’t need the hassle!
Today’s date is 9/23/2019. We have been with ATT since 1994. We now find we are not considered important enough by ATT to understand our problem. This necessitates us going a different direction if needed. My wife sustained a stroke July 4th. I took over the business of our house. I went to ATT to lower our bill-account number 110839026. I spoke with a gentleman convincing me he could lower my total bill by adding TV. We discontinued ATT TV U verse years prior. I followed his advice. When scheduled to install the so called “box”, we had to reschedule. Before they returned, I felt did not seem correct adding tv and paying less. I went back to ATT and spoke with Robin Cantrell a few weeks ago. She spent an hour educating me how this statement from the previous gentleman was not accurate. She restructured the services excluding tv services we really did not want in the first place…until the first gentleman. Now I received a charge on my last bill of $314 including $173 for TV services I never received. The previous bill was about $200. I went back to ATT today and was fortunate to find Robin again. She explained she could do nothing about the tv part and gave me a phone number. I called and spoke with Ishalee. I explained being misled by the first gentleman. I thought I was helped by Robin-until the bill. Now I am being billed for tv services I never received, that I tried to discontinue weeks before, and never had a “box” installed. Ishalee was great speaking on my behalf to what she referred to as the “back people” with more decision making authority. She put me on multiple holds. I felt like whoever she was trying to help understand, were telling me indirectly-so sad too bad with all the holds. I asked her if I may speak to these “back people” and she tried again and no one – to step up and answer my phone call. The total phone conversation was 1 hour 16 minutes. I commend Ishalee for her help on my behalf. I am not sure why the so called “back people” with more authority would not speak with me. Or was it up to Isahalee and a “play” to put me on hold multiple times. As a physician I have front people answering calls but if needed or unusual, I take the phone call. ATT does not seem to honor maintaining customer loyalty. It appears ATT can afford the big sign and payments on the stadium in my home town of Arlington, for the Cowboys football but cannot understand my $300 extra charges for something I never received, never had installed, never used, and never planned on using-$173 for phantom services and $161 to discontinue the phantom services. Thank you for allowing me to share. I will wait to receive any appropriate communication from ATT before making decisions and if needed adding this experience on Facebook, Twitter, email, and other social media we use to help others not end up like this did.
Customer service lines have been difficult to use when inquiring about complex billing concerns. On multiple occasions, numerous days, got to problem description and potential resolution level discussion, when the line “disconnects”. This “disconnect” trend even happens with the MY AT&T chat for the same purposes. More specifically, the discussions were to reverse erroneous INTERNATIONAL ROAMING charges to my children’s lines explicitly. These conversations are interrupted by the “disconnect”, only to have to start all over again with the next CSR. VERY FRUSTRATING, especially, when potential late charges are threatened to the erroneous charges (not small SUMS).
on july 22 2019 I called to disconnect my direct tv services as my husband passed away and I was told that I couldn’t cancel over the phone I had to go to an at&t store. I went to the at&t store they told me I had to bring their equipment to a ups facility. I brought the equipment to ups and got a receipt on july 24, 2019. At the end of August I noticed at&t was still taking the payment from my account. I called again. They told me I had to go to the store with my problem. I went today and was told that the store couldn’t help me. I had to call and the young man there helped me with the call. I finally believe that the service is finally cancelled, but they will only refund one month and not the two since the cancellation was not handled on the first call. You have got to be kidding. HELP!
Is it corporate incompetence ? Is it company policy to treat customers like crap?Or to lie to customers , Or to have mangers hang up on customers? Even High level managers? I have been on the phone with AT&T for OVER 4 HOURS TODAY AND HAVE BEEN HUNG UP ON OR SENT BACK TO THE MAIN MENUE AT LEAST 6 TIMES. It seems to me that this is the corporate culture for AT&T. They took $309 from my account when they said a hold was put onto it and I would not be charged because they had FAILED to send me a simple Packing Slip. After 3WEEKS they had not even sent it out yet and charged me. They do not know me I WILL NOT LET THIS GO.
By the way I am a Disabled American . I can write reviews and blogs all day long
I wish I would have read the customer complaints BEFORE I decided to switch from Verizon to AT&T for cellphone service. I have been an AT&T customer for quite some time for Wifi and Direct TV and had been quite happy with the customer service. After signing up to add wireless service, my experience with the communications giant has turned in to a nightmare. I was given false information about the pricing for wireless service, the cost of the phones, and the taxes that I was charged. I returned my phones and cancelled within one week. I have the return invoices for the phones and AT&T is trying to charge me close to a thousand dollars for the 2 phones that were returned 5 weeks ago. I have spent almost 2 hours this week on the phone with their customer service team who have been of zero help. One of the supervisors actually hung up on me. Now I have to waste another hour of my time to go back to the store where I purchased AND returned the phones because the communications giant apparently has no communication between their stores and customer service centers. I would like to know who I can bill for the hours that I have wasted trying to fix an issue that should have never occurred in the first place. Why can’t your customer service agents look up a copy of a return invoice when the invoice number has been provided? I offered to take a picture of the invoice and email it to them and was told that customer service had no access to email. How is this possible AT&T?
A very unhappy customer,
Lisa Killerlane
It’s incredible that this company still exists. AT&T , you people are the worst suppliers , no customer support unless they can sell you something else more expensive and not even service you need. They all lie, make promises which are also lies and never happen. They do not respond to your e mails for help or phone calls. They continually push more services on you You don’t need or want. They over charge your monthly bills claiming your contract expired, which you never got notice of. Threaten you will higher rates….
IE, Ms Bivins with Atlanta AT& T , at first via e mail seemed to be helpful and stated she’d been there 17 years and wasn’t going anywhere. I was concerned because you cannot ever get the same human a second time whom you may have talked to before regarding your phone issues . Oh no she said, I’ll be here just e mail me and I’ll respond. We’ve emailed her over and over , but as usually no response at all. Again….,lies lies.
This place has a monopoly and that’s about all. The worst service people and company in the USA.
I wish you’d close and save us all the frustration and wasted time( not to mention the money wasted )with this discussing so called phone company.
You’ve lost all ethics, class , fairness and true customer service you were once know for. Your employees are pushed so hard to sell sell sell , there isn’t an honest , respectable one there. One day all this is going to come back tumbling down on your
heads, success as your reputation is and ratings serve you true, so low and negative you’re below the worst ratings available.
A customer for 40 years…..I’m done with you forever.
Unfortunately, none of you executives or employees give s flip about any of these customers complaints.
You can be sure, one day pay back will hit you, when it does you’ll not survive. That’ll be s great day and we are looking forward to it! The sooner the better.
Business owner in Atl, Ga
VB
STOP outsourcing! Horrible customer service. Can’t understand a word being said. They generally don’t know what they’re doing! Read off-script. I could get better results googling, Watch out big boys…you’re going down if you don’t play nice with your customers, We do have choices…
Stephenson and his elite staff have jacked up monthly charges once again. It is written somewhere, the rich will oppress you, causing you harm while they profit. ATT is a prime example of institutional evil. Their relationship with TV program owners, is likened to drug cartels and government. Pride comes before a fall, ATT will certainly fall one day and it’s leadership will be shamed and held accountable for their selfish arrogance and greed. Truth speaks for itself!
Horrible Company. Will be reporting to the FCC. Please call the FCC to complain and file a lawsuit if you have to.
I signed up with AT&T for my business and made the biggest mist-take of my life. In order to woo me from SPECTRUM, I was promised I would have service in my office within 3 business days. On the second day, I got a text message telling me my installation would be 1 week out. I called and was transferred to multiple different departments and in some instances, I was told supervisors or managers would call me back and they didn’t. On the date of 7/17/2017 the date they were supposed to come and install me phone, internet and Uverse, they did not show up. The tech documented he came to my office and had no access. I was in my office all day with my employees with the access key to the communication closet but no one came to my office or called. I called AT&T again and was told that they would have to reschedule me another week out. Each day I have been losing $2,000 + and AT&T does NOT give a crap. They are totally showed no concern for my business or the losses I am encountering and treated me with disdain. They also refuse to give you pertinent internal numbers like their dispatching dept. or corporate telephone to make a complaint. If you are considering any service for your Business or personal, STAY AWAY from AT&T.
Please call me My Acct Isnt Correct and ive called 5 times and asked for a manager and refused.
Attn: Randy Stephanson
When I signed up for ATT is was told that the price i was told that my bill would $109 and that would be locked in for 2yrs. One year into it went up to $150. I spoke to a rep and she said there is nothing she could do after being on the phone for 35 minute she transfered me to a manager on duty one minute into that call as he was reviewing my account he put me on hold but actually hung up on me. I was told that the contact was for 2yrs and the promotion was for 1 yr ….VERY miss leading. I am very frustrated . Please resolve this issue .
still no response
So I needed a replacement box for Direct Tv. I called and 1 was sent quickly. I asked what to do with the box that did not work. The lady checked and said they did not need it back. 2 weeks go by and I get an email on how to send the box back to them. I called Customer service and spoke to a man. He said I do not need to return the box. I go to pay my bill today… guess what? I’m charged for the box! Of course I am… so I call customer service. Your customer service outright sucks!!!! I have been with direct tv for over 8 years. Never had a problem until ATT put their name on it. I have to pay for the box. Guess what? I don’t have it. I had 2 of YOUR EMPLOYEES tell me that I did not need to return it. They said I rec’d the email, it says to return it. I called! Your people said not to. Its even in my account that you read back to me so graciously. Of course I asked for a copy of that, and they said they couldn’t give me a copy… Of course not!! So guess what ATT??? I cancelled my direct tv and I wont be paying for the equipment. Have your employees pay it for me. They told me not to return it. And when I said cancel my service…your people didn’t even care! Not one bit! She went right into cancellation mode! Here’s what you need to do next. At this rate you wont have to worry about customers! Shame on you!
I am an 80 year old, disabled female who attempted to discontinue my service with Direct TV/AT&T. I called the customer service number numerous times and was told I had to have a pin code (I have never had a pin code) to discontinue my service. We all know that individuals can be identified on the telephone with pertinent information; they refused to offer this option to me and were extremely curt and rude. I was told repeatedly (by several individuals who didn’t speak fluent English) that I would have to drive to an AT&T store to get my pin number. I don’t drive nor do I have access to a computer. Again, I am 80 years old and disabled! No efforts were made to attempt to accommodate me; they hung up the phone on me more than once. They are obviously attempting to retain accounts by making it extremely difficult to discontinue service; this is not a privacy issue……..it is CLEARLY an effort to retain service!!! AT&T has clearly lost credibility with this type of service (lack thereof).
TO WHOM IT MAY CONCERN, IF THIS IS NOT A DEAD LETTER BOX, WHICH IT PROBABLY IS:
I HAVE JUST GOTTEN OFF THE PHONE WITH “CUSTOMER SERVICE”. I WAS TRYING TO FIND OUT WHAT WAS WRONG WITH MY PHONE BILL. I HAVE HAD THIS NUMBER 337-625-XXXX FOR 40 OR 45 YEARS. FOR MANY YEARS IT WAS PAID DIRECTLY THRU MY BANK, CAPITAL ONE. SOMETHING HAPPENED TO THAT RECENTLY. I DO NOT KNOW WHAT. THE TELEPHONE NUMBER HAS NOT CHANGED IN 40-45 YEARS. THE BANK ROUTING NUMBER HAVE NOT CHANGED SINCE 1997.
I GOT A VOICE MAIL IN MARCH TELLING ME THAT MY SERVICE WOULD BE CUT OFF IF NOT PAID. I CALLED AND IMMEDIATELY PAID THE BILL VIA CC AND ASKED WHAT HAPPENED. NO ONE KNEW. I ASKED FOR A PAPER BILL, “THEY” SAID OK. I GOT ONE PAPER BILL. NO MORE. WHAT HAPPENED? AGAIN, NO ONE KNOWS.
I CALLED BACK LAST MONTH ONCE AGAIN ASKING FOR MY PAPER BILL AND PAID THE CURRENT BILL VIA TELEPHONE.
AND I CALLED BACK TODAY FOR THE SAME REASON. FIRST, I AM TOLD THAT AFTER ALL THE PREVIOUS REASSURANCES, THAT I AM NOT ON PAPER BILLING, (ACTUALLY NOT FIRST. I HAD TO GO THROUGH SEVERAL PEOPLE.). I AM NOW TOLD (FOR THE FIRST TIME) THAT PAPER BILL ACTUALLY MEANS AN EMAIL BILL. YOU ARE KIDDING, RIGHT?
I AM NOT NOW NOR WAS I EVER ASKING FOR AN EMAIL BILL. SO I DID TRY TO EXPLAIN WHAT A PAPER BILL MEANS TO OLD PEOPLE LIKE ME. A PAPER BILL IS THE BILL ON A GENUINE 81/2″ BY 11″ PIECE OF PAPER. IT WILL HAVE MY NAME, ADDRESS AND ACCOUNT NUMBER ON IT. YOU WILL PUT IT IN AN ENVELOPE. DON’T FORGET TO PUT A STAMP ON IT. SEND IT TO ME VIA USPS. THAT’S THE UNITED STATES POSTAL SERVICE.
I WILL THEN GET THE BILL IN THE US MAIL AND RETURN A CHECK FOR PAYMENT TO YOU ALSO VIA THE US MAIL.
I DO HOPE THIS SIMPLE DESCRIPTION OF THE US MAIL IS ADEQUATE FOR YOU.
AND, THEN I GOT A COMPUTERIZED CALL BACK SAYING THAT MY EMAIL ADDRESS WAS BEING REMOVED FROM MY ACCOUNT. WILL THAT GET ME A PAPER BILL? SO, I CALL BACK ONCE AGAIN. THE CUSTOMER SERVICE REP HANGS UP ON ME. AND, NO. I AM NOT BEING UGLY. BUT, I AM 70 AND SO TIRED OF THIS. MAYBE, SHE COULDN’T HEAR MY VERY WEAK VOICE BY THIS TIME.
JUST TO REINFORCE – WHAT DO I MEAN BY PAPER BILL:
A PAPER BILL IS THE BILL ON A GENUINE 81/2″ BY 11″ PIECE OF PAPER. IT WILL HAVE MY NAME, ADDRESS AND ACCOUNT NUMBER ON IT. YOU WILL PUT IT IN AN ENVELOPE. DON’T FORGET TO PUT A STAMP ON IT. SEND IT TO ME VIA USPS. THAT’S THE UNITED STATES POSTAL SERVICE.
Wanda J. Grafton
I will leave the address and cell phone numbers off at this time and will assume that you can reply by email or find me in the system if you are interested in providing customer service, which you of course are not.
Good luck Wanda!! I’m a retired ATT manager (24 yrs svc) and I have been getting the run around for 2 days. I’m trying to get proper service for my 85 year old mother. ATT sold her a package with internet which she doesn’t need and can’t use without a computer!!
Sadly, the CEO Randall Stephenson will never get wind of this issue with you and me!
Is it any wonder that ATT has a rating of 1 star out of 5????
Again …. good luck!!!
I signed up for a bundle ..t.v. phone internet for 100.00 a month..so far they hooked up my t.v. gotts to wait 2 weeks for my internet and phone.. i called them and told them to shut off the t.v. im staying with comcast..they told me i would have to pay 200.00 dollars to get out of my contract after 5 days ..I said what contract i aint gott my freaking internet or phone yet…you all broke the contract..
Re: Politically biased CNN/other broadcasting has big cost
Unmitigated, gross bias against either a US President or President Trump brings a loss of audience of these types: (a) patriotic citizens who don’t want their President’s official functions to be handicapped to the detriment of the USA, (b) observers of the political scene offended by unfair or injudicious dogmatic criticisms, (c) loyal supporters of the President or his agenda who do not find logical arguments in the broadcast to evaluate or reconcile with prior understandings.
It’s me again Mr. Stephenson. I sat here reading and reading all the stupid mistakes employees and company are making. My entire family retired from AT&T. Mom, and 2 aunts. AT&T has more $ than GOD. and doesn’t care, best I can tell. Also would like to know if anyone has the job of reading these messages. Doesn’t seem to me like you do. One angry customer.
I am a stockholder in AT&T through my SEP/IRA account. I am planning to sell my stock in AT&T. Ticker symbol T in the Wall Street vernacular.
On June 30, 2018 AT&T per share was at $32.11. On June 30, 2019 AT&T was at $33.51, an increase of $1.40.
By comparison, PNM Resources Inc ticker symbol PNM on June 30, 2018 was $38.90 and on June 30, 2019 was $50.91, an increase of $12.01. PNM Resources like AT&T is a regulated company. PNM Resources has subsidiaries such as Public Service Company of New Mexico and Texas-New Mexico Power.
When we orig. Got direct tv the bill was $125.00. Now my bill changes monthly. Now that AT&T own direct- your bill is figured on what the monthly special is at this time?? Does not compute. People on fixed income need to know what there bill will be monthly, not ever changing. I did finally get a young man Who was able to “fix the bill next month” I have to pay more to keep service, even though we gave up all our movie channels???WTH? Someone in corp. should read this and call me. Your employees refuse to give phone no. or address to corp. Thought that was a law. I have an account.?? 404-277-XXXX
Obviously CNN is so politically biased that their viewer ratings are dropping materially – especially since their constant Russia/Trump/Collusion diatribe against Trump of the last two years has been found wanting of evidence.
CEO Stephenson may be committed to not interfering in CNN politics, but at least he can direct the CNN CEO to do SOMETHING to improve their viewer ratings. And, I don’t think it would serve that purpose to start a pro-China political drumbeat.
CNN is not biased, they just report the truth about the president and he has a problem with that. Stay with Fox, the propaganda network.
I am a 90 year old former AT&T Trunks supervisor. I retired in 1980, a few years after the “split”. I worked with AT&T supervisors my entire “toll career”. I had very little contact with District level supervisors at NW Bell. When the split occurred, I was abandoned. I was abused by not being rewarded with raises,
promotions, benefits etc. For years, I never paid a “telephone bill”. I was
known as a 100% concessionaire. When I retired, passing through Companies
known as U.S. West to the current group, Century Link, Most of my benefits have been lost. Now, on a thirty eight year old pension, my wife and I are struggling along eating beans and bologna, Mac and cheese etc.
Perhaps someone at my first home AT%T can give us a few months of peace
We are now paying $50.00 for our Century Link telephone and $100.0 for our
AT&T TV provider. WE NEED HELP
I already contacted the Better Business Bureau about this issue. When I got triple play with AT&T they told me I would get a $200.00 visa reward cart after 6 months of service. Called after 6 months told me the time frame to register for this 120 days expired. I counted on this to help pay my tax bill I am 72 widow living on SS only, when my year of service is up I will CANCEL AT&T.
THEY WOULD COME AND TAKE BLOOD FROM YOU IF THEY COULD!!!!!!!!!!!!!!!!!
In August 2017 I received a delinquent notice, I called At&t immediately, talked with several agent trying to explain I sent the payment on time and they had received the payment. weeks later I am still calling trying to resolve issue. I wrote letters and verbally requested that service not be interrupted. During the interim I received a check from AT&T for the amount I sent to them. Furious I called and asked why the payment was returned and not applied to the account I asked that they void the check and apply payment properly to the account, the agent insisted I send them the payment which was delinquent, I could not get the space cadet to accept my suggestion. I then contacted the Ceo.s office which was difficult to say the least. One number was not valid and the second number took several attempts, I discussed the situation with someone in the office also stating my service not be discontinued because I’m the caregiver of my then 95 year old Father . Shortly after I tried to make a telephone call , the telephone was dead, I tried to turn on the T.V. -no service, tried the internet gain no service. I had to wait until someone came over with a cellphone so I could call At&T.
recuperating from this catastrophy, In February this year I again received a delinquent notice again I have been trying to resolve this issue, about a month ago I was told by an agent a check had again been sent , instead of the payment being properly applied to the account again I suggested the check be voided and the amount be properly applied to the account .Again my plea was not accepted , then I found out you can’t reach the corporate office using the telephone numbers posted on the internet. about a week ago I was told that the payment check amount had been returned to my checking account which I didn’t believe possible. I called again this week and again after hours on the phone another agent told me the payment had been returned to my bank account. To a late payment I sent the current payment due plus the delinquent amount , minus the late fees to the corporate headquarters.
Today I went to the bank to see if the missing payment had been retuned to the banking account, It had not. I am now trying to fax the CEO and looking for another service provider.Cusomer service does not exist at AT&T, we have veen cusomers for more than 40 years.
We’ve been longtime customers for years. We have been on the $30.00 a month prepaid plan for years. We wanted to purchase 1 gigabyte of data b/c we were going on a trip and wanted to use it as a backup to our GPS system. We paid the monthly bill and bought the data for an extra $35.00. My husband asked the sales rep at the AT&T store how long the data lasts…month or until it runs out? The rep said until you use up. He asked the rep this question TWICE! The rep said yep, until you use it up (giving no specific time you had to use it up) and then it’s gone. This month, I get a rude surprise when I prepaid my plan, it didn’t go thru…Five dollars short. Called AT&T to find out what the problem was, they said the plan was changed to the 35 dollar plan and the data was gone. I never said anything about changing the plan to $35.00 per month! So apparently we paid $30.00 on April 2 and $35.00 on April 8. Paid for 2 prepaid plans($65.00)in the same month. This is highway robbery at it’s best! Sales rep either didn’t know what the hell they were talking about or is a liar and was out for a commission! At the AT&T store they offered a $10.00 credit or hit the door. Both the sales rep and the asst. manager were VERY RUDE! Didn’t get a survey after we called 611 like we usually do either. They must only give these to the satisfied customers b/c they don’t CARE to hear the complaints.
I had gotten a bill from my Cable and Internet provider which was very high. I went shopping and found ATT. Called ATT got rep in Nashville. Described what I wanted a quote for monthly rate for Direct and Internet. Told the rep I do not watch sports or news channels. She asked what did I watch. Told her my favorite channels which was 6-8 channels. She told me for those channels I needed the “choice tier”. So for the direct and internet I was quoted $112 a month. Got it installed in 2 days- “good” Internet worked good. I was shown how to operate the remote by tech. I ask him to turn to Western channel. OOPS I don’t have it. to get that channel I had to bump up to the next tier-which is another $14…Then to watch another one of the channels I was told was on the choice package–WRONG AGAIN
When an ATT communication tower stopped working in my neighborhood, my cell phone, with ATT subscription, would not send or receive calls. After a week of no service on my 5S I phone a ATT rep offered me a replacement 7S I phone, I gladly accepted. I returned the 5S i phone as requested on 2/22/19 and web site showed the i phone was delivered to ATT warehouse on 2/26/19. ATT has billed my account $549.00 for the 5S i phone that was returned to them and has refused to credit my account for the i phone for over two months.
Mr RandallStephenson, CEO, Please get some one in authority to resolve this matter for me, I have been a ATT customer for over 40 years.
I changed back to at
I CHANGED BACK TO DIRECT TV AND A
I CHANGED BACK TO AT&T TELEPHONE, INTERNET, AND DIRECT TV WITH THE PROMISE THAT I could have my same number that I HAVE HAD FOR OVER 50 YEARS. THE PHONE WORKED OK FOR TWO DAYS AND NOW I CANNOT RECEIVE INCOMING CALLS.AFTER SEVERAL PHONE NUMBERS AND LONG WAITS AND THE BATTERY ON MY PHONE GOING DEAD, I FINALLY GO A REP AND AFTER LONG DISPUTES HER SO CALLED SUPERIOR GOT ON THE PHONE AND TOLD ME I HAD TO CALL MY PREVIOUS SERVICE AND GET MY NUMBER BACKI REPLIED TO HER THAT PART OF THE DEAL WAS THAT WE WOULD HAVE OUR OLD NUMBER BACK, AND THAT WAS ON A TAPE FROM AN AT&T OFFICE.SHE AGAING TOLD ME THAT SHE CANNOT GET ME THE NUMBER. I TOLD HER AT&T LIED TO US EVEN THOUGH THERE IS A TAPE SAYING THAT THEY WOULD GIVE ME MY NUMBER AND IF I COULD NOT THAT I MIGHT CENCEL MY CONTRACT.SHE REPLIED THAT IF THAT IS WHAT I WANT TO DO OK. GREAT SALES PERSON.I HOPE YOU READ THIS MR STEPHENSON. YES IF SOMEONE STARTS A CLASS ACTION SUIT COUNT ME IN
7T LIED TO US AND I AM THINKING ABOUT CANCELLING MY DEAL WITH AT
7T OFFICE.
This complaint isn’t about your site. But it is about the service I received getting a Dish install. It was schedule for 4/26/ the job was not finish because of whatever the reason. I talk with the person scheduling the work that the Tech would be back the next day.That should have been the first thing the next day. without question. I get a tech for 12-4.But the Tech was in front of my door. He then pull off. I wanted all day on the 26th, now I suppose to wait from the hrs 12-4. To have my day wasted again if something don’t work. What I’m upset about is that I should have been his first job. It wasn’t finish. The only text I should have gotten is he will be here the morning. The Dish was install just needed to finish the install from the dish to the box. I’m very upset, I have trust you all for phone service for many years. this is unprofessional service not to finish a job you started
I recently changed from WOW to AT&T because I was told fiber optics would be better for streaming. On March 22,2019 my internet went out and was not back on until the afternoon of March 25. Besides not having any internet service, I had a data overage on my phone bill which cost $120. I think due to my inconvenience and my high phone bill, I need some kind of compensation. What can be done about this?
Cheryl Andrews
706-840-XXXX
ckainga@ aol.com
My story is long and complicated. It basically ends with AT&T charging me a total of about $700 more than they said they would and with several visits to the store and countless hours wasted on the phone. The modus operandi seems to be to just pass the customer around and do nothing to help. The people in the store said I needed to call the customer care line. The customer care line said I needed to go in to the store. I’ve only been an AT&T customer for 2 days but I can’t wait to be done with them. This is the worst customer service I’ve experienced in a very long time…and the most dishonest salesmanship.
Dear Sir or Madame,
I changed to the ATT Uverse internet and phone. I have had nothing but issues with the service dropping, phone lines buzzing so loud that you can’t make a call or receive a call. I have contacted AT&T customer over eight times and had service tech out to my home. We have replaced inside wiring, we have replaced motems, we have replaced plugs, we have replaced surge protectors, we have replaced computers, NOTHING has helped. I have requested the outside lines be replaced (ATT refused) I have asked that the outside lines be checked repeatedly again nothing. I pay my monthly invoice every month regardless if I have received the service I am paying for. I have requested a refund of the payments to-date, received nothing. Your customer service area can do nothing but read from a script. (After all the phone calls I now have it memorized as well as your employees). So, after 40 years of using Bellsouth/ATT I am now forced to seek service from another provider. Which I will not lie is difficult where I live. I am disappointed in your customer service employees. The techs have tried everything, they have made the request for a lineman, and again nothing gets resolved. I will let everyone know the type of service received and be very vocal in advertising for your competitor.
It seems we have problems with this a-hole company all the time. Just got off the phone with there stupid customer service that took 6 phones calls to get fixed. Ever since they took over DirecTv it has been messed up. The CEO of this company is there to collect his paycheck and doesn’t give a sh*t about anything else. This company is so pathetic and so are the people that work for it. Most of them can’t speck English. We are going to look into other areas to get our TV from and as far as I’m concerned, they will never come back into my house.
To: Randall L. Stephenson, President
Dear Mr. Stevenson,
I am sorry to have to ask your assistance, but after searching for the proper person to address my issue on your web site, I find there is no web page or email link, so I hope that you will forward this issue to the responsible manager.
I have an ATT Wireless phone, and I received a text message:
“Error 102-The registered address does not match the actual device location… Call 1-800-331-0500 or visit att.com/3GMicroCell.”
There are 2 problems: 1) when I go there on my computer, I get a “missing link/page message. 2) the reason for the error is that a programmer did not take several items into account, and generated a false error message.
What actually happened, was that I had the ATT MicroCell delivered to me at my Dana Point condominium because the wireless signal is unreliable in that area. However, I live and pay my bill in Gardnerville, NV. My tenant saw the error light was lit on the device, and unplugged it and re-plugged it, which was interpreted by your system incorrectly. It generated a false error message, because it probably compared the Dana Point address location of the Microcell with my home billing address in Gardnerville, NV. They are different, but that option was not not programmed and generated the error message.
As a result, I spent 45 minutes trying to access your website. I finally called the 800 number, and explained the problem to your agent, who got the issue resolved. But the problem with your computer programming still exists!
What is needed is the program that generates a location error needs to be fixed and the reference to the missing web page also needs fixing.
I know, because I have been a programmer and a programming supervisor for many years. If the programming error is not fixed, it will continue to cost AT&A unnecessarily, and waste your representative’s time as well as your customer’s time.
Please pass this information on to the manager of the responsible programming group for the MicroCell location check and error message.
Sincerely, James White
Gardnerville, NV 89460
Email: jwhites@ sierra-oceanvistas.com
Amccask@ sbcglobal.net
We have had att internet since it was southwestern bell. Before att bought SBC our internet worked great. It has been a nightmare since. We have moved 3 times and loyal customers moved our service with us. We were one of the first to go out on a limb and get U-Verse. It worked great for about 2 years then they had to move us back to direct TV and a land line phone. They could not fix it even though it worked great for 2 years and we didn’t move or change anything. Well- 4 years ago we moved into a totally WiFi house. We of course signed up for att. Service is terrible and intermittent at best. We have had numerous techs come out to our house after sitting for 2 hours with a tech over the phone telling us to unplug this and reboot that. It tiring us on hold for hours and never fixing anything. We signed up for Gigi power and have bought extenders and have done everything they have told us to do but our service will not work for more than a week. Im passed being upset!!! The customer service line is a joke. No one speaks English and they just repeat how they are sorry and understand what I am going through as they read it off there prompt. No one cares!!! Our service if horrible!! We have a new house and don’t want another company coming out and drilling holes in our new house and messing up all the expensive insulation in our attic or we would have cancelled att long ago. I can’t believe no one at att can fix our problems and make it work longer than a few weeks. I would rather be beat than have to call att customer service and waste hours of my life so our service has not worked for 48-72 hours before we call for help. Then they want to schedule at tech to come out 3 days from now. We have wasted probably years of our life on hold with att. I just wish someone cared about their customers!!!
I went to an AT&T store to purchase a new iPhone. My plan was to give my husband my old iPhone 5 since he doesn’t have – or really want – a cell phone. I was told there was a BOGO deal, so my husband and I each got a new iphone 8. The sales associate took my payment. When the first bill arrived, I was stunned to find out that because I paid for my phone, it negated the BOGO. My sales associates NEVER told me this! I certainly would’ve put my phone on the installment plan IF I WAS TOLD this is how the BOGO works. Countless frustrating hours on the phone and at the store attempting to resolve this, but I’m told there’s nothing can be done because of the way the computer system is set up. I’m literally begging someone to help me get what I was promised.
I am writing to you in regards to an email that I received yesterday. Your Account Order Your Account #: 512020100429. I NEVER ORDERED ANYHTING. I call customer support and she informs me because ATT, NOT ME, now has 30 gb, they changed my plan to include that, WIHTOUT MY PERMISSION OR NOTIFYING ME, and increased my monthly bill by $60. That is a lot of money, may not be for you Executives, but it is for people who are on a budget. Who do think you are to scam people like this. I have been a long time customer since Cingular. That is a long time, and to be mistreated like this is despicable. I felt so bad for the customer support agent, who was so apologetic, and it was not her FAULT, it was the Executive staff’s fault. TO put them in such an uncomfortable position, to field the calls for your GREED is unprofessional. You should be ashamed of yourselves. There will be people that do not look at their bills and will just pay, which is what I am sure was your strategy, all about the bottom line. I am sure you will lose a lot of customers on this latest stunt. I will be shopping around and I am also looking in to filing a complaint with the better business bureau. You have no right to change plans without asking the customer. You are supposed to OFFER it, not manipulate customers. Scam….
We have been continually and fraudulently for equipment that had been returned for the past 6 months. I have to contact customer service, I use that term lightly, every month in order to have a $10.00 charge removed. I have supplied receipts and confirmation number information each time I call! I was assured by a supervisor last month that I would not see the charge again on my bill in the future….sure enough there it is. Another call, this time to a manager and still waiting over an hour for a 15 minute call back promise.
I have filed a claim with the attorney general’s office for fraudulent billing practices, received a claim number and now I wait.
Let’s see how the Texas ‘good ole boys’ handle it.
I am going through a similar problem except mine is with direct tv which is a part of att since last year.I was with them for over 20 yrs.When my locked contract ended my next bill was doubled so I canceled service.Trying to accomplish this by phone was impossible,after being shuffled around to various agents for 45 or more minutes they hung up.I then called their chat line and was able to get a cancellation number after many texts back and forth. WAY TO GO ATT.
I have NEVER received more terrible customer service in my ENTIRE LIFE! I am in the process of writing a letter that I can only hope reaches someone who actually gives a crap about the company’s customers. I am highly doubtful that it will make a difference. In February I paid all three phones on my account off. I knew it was weird that my “FREE” phone was showing a balance especially after paying $323.00 for it at contract signing. Not only did they apply one of my retail installment payments to March’s bill that hadn’t even came out yet BUT they also applied another retail installment payment to my “FREE” phone account instead of the phone that in REALITY did have an actual balance. I am now being told that there is NO WAY TO GET MY MONEY BACK THAT WAS APPLIED TO THE FREE PHONE BY MISTAKE! In order to upgrade my I phone 7 I must give it to them plus $99.00! They have kindly expressed MANY times that I still have a $250.00 credit balance on the “FREE” phone account that will be given back to me $23.34 a month by applying it to my bill…. When looking at my bill my balance goes from $263.00 to $253.00 when the $23.34 credit is applied… WHERE IS THAT OTHER $13.00 EACH MONTH???? They told me that if I cancelled service I would NOT get the $250.00 credit that is listed to me! So the $233.23 I JUST DONATED TO AT&T IS JUST THAT DONATED!!!!! NOT APPLIED TO THE PHONE THAT ACTUALLY HAS A BALANCE, NOT APPLIED TO A BILL BUT CREDITED TO ME $23.34 PER MONTH. Two employees told me I messed up when paying on the free phone account instead of the account with an actual balance. It is my fault for donating $233.23 to AT&T. I should never had paid off my “FREE” phone! WHERE DOES CUSTOMER SERVICE COME IN? WHY IS THERE NOT AN EMPLOYEE THAT WORKS FOR THIS COMPANY THAT EVEN CARES ABOUT IT’S CUSTOMERS?! WHY IS THERE NO EMPLOYEE WITH THE ABILITY TO APPLY MY MONEY TO THE PHONE THAT IS NOT FREE? WHY DO THESE “MANAGERS” NOT ANSWER TO ANYONE? WHY DO THEY REQUEST TIME OFF THROUGH A COMPUTER AND GET A COMPUTERIZED RESPONSE? THE LAST GUY I SPOKE TO TOLD ME THAT HE ANSWERS TO NO ONE AND HE DOESN’T EVEN KNOW HIS SUPERVISORS NAME AND HAS NEVER MET HIM?????
*** WHY IS THIS 1.8 BILLION DOLLAR MONOPOLY OF A COMPANY SO UNCONCERNED ABOUT IT’S CUSTOMERS? I WISH TO GOODNESS EVERYONE IN AMERICA WOULD QUIT USING THEM AT ONCE! I WISH SO MUCH THAT AMERICANS WOULD STAND TOGETHER, PAY ATTENTION AND NOT ALLOW ANYONE TO BE TREATED LIKE THIS! I WILL BE SWITCHING CARRIERS AND LOSING MY $250.00 “CREDIT”. I WOULD RATHER LOSE IT THAN GIVE THIS COMPANY ANOTHER DIME OF MY MONEY. I PAY THEM ALMOST $300.00 A MONTH AND HAVE FOR SEVERAL YEARS. NEVER AGAIN!
*** I HAVE PAID AT LEAST $556.00 FOR MY “FREE” PHONE**** AT&T IS NOTHING BUT A SCAM! I HAVE NEVER FELT MORE INSIGNIFICANT TO A COMPANY IN MY ENTIRE LIFE! I AM AFRAID THIS IS WHAT WE WILL BE ABLE TO LOOK FORWARD TO FOR THE YEARS AHEAD. THESE PEOPLE CARE NOTHING ABOUT US AND THEY DON’T HAVE TO BECAUSE NOBODY WILL EVER DO ANYTHING ABOUT IT. I KNOW THIS COMPLAINT WILL HAVE NO REPLY. I KNOW THERE IS NOTHING I CAN DO. I KNOW THE CEO HAD HIS ATTORNEY RESPOND TO A FRIENDLY E-MAIL FROM A LONG TIME LOYAL CUSTOMER, HOW IN THE WORLD WOULD HE HANDLE A COMPLAINT?! *** THEY DO NOT CARE*** IT IS WHAT IT IS… BEING ROBBED BY A CORPORATE COMPANY WHO WILL NOT FEEL A STING AT ALL FROM MY FAMILY AND ME GOING ELSEWHERE. I AM SO VERY DISAPOINTED IN MY COUNTRY AND THE WAY IT’S EMPLOYEES ARE TREATING OTHER AMERICANS. I AM SO DISAPOINTED THAT AMERICA HAS TURNED INTO AN EMOTIONALLY UNATTATCHED ARTIFICIAL INTELLIGENCE BASED SOCIETY. I AM SO VERY DISAPOINTED THAT MY CHILDREN AND GRANDCHILDREN WILL BE TREATED EVEN WORSE BY THE COMPANY’S THEY CHOOSE TO USE THAN I HAVE BEEN. I AM DISAPOINTED THAT AT&T IS DEAD TO TRHE FEELINGS OF IT’S LOYAL CUSTOMERS. I AM SAD THAT ANYONE WOULD FEEL OK ABOUT MESSING HARD WORRKING AMERICANS OUT OF THEIR HARD WORKING MONEY. I AM DISAPOINTED THAT I WORK SUPER HARD TO PROVIDE MY FAMILY WITH NICE THINGS AND GET NOTHING IN RETURN! NOT EVEN MY OWN MONEY BEING APPLIED TO THE CORRECT PLACES! NOT EVEN RESPECT! NOT EVEN EMPLOYEES WHO SPEAK MY LANGUAGE WELL ENOUGH TO UNDERSTAND ME AND FOR ME TO UNDERSTAND IN RETURN. I AM DEVESTATED ABOUT THIS. TRULY AM. ****** AT&T/ CEO STEPHENSON PLEASE REMEMBER THAT PEOPLE LIKE MYSELF ARE RESPONSIBLR FOR THE SUCCESS OF YOUR COMPANY! PLEASE REMEMBER THAT GOOD ALWAYS WINS! PLEASE REMEMBER THAT IT MAY LOOK LIKE YOU ARE BEING PRODUCTIVE BUT GOD IS IN CONTROL AND HE WILL NOT ALLOW YOUR CORRUPT TREATMENT TO CARRY! YOU GUYS ARE AWFUL. I DO NOT LIKE TO BE NEGATIVE ON ANY OCASSION. I LIKE TO PRAISE EVERYONE. I HAVE NO PRAISE FOR YOUR COMPANY. THIS IS DISHEARTENING. PLEASE CHANGE YOUR PROCESS. PLEASE TEACH THE CALL CENTER EMPLOYEES PROPER ENGLISH AND A DIFFERENT PROTOCAL. NOT ONE PERSON WANTS TO EVER HAVE TO TALK TO THEM TO BEGIN WITH BUT THE “SKIT” YOU HAVE TAUGHT THEM IS GUT WRENCHING. THIS IS PITIFUL. THANKS SO MUCH FOR NOT GIVING A CRAP ABOUT A HARD WORKING MIDDLE CLASS MOM. DISAPOINTED IS A GREAT UNDERSTATEMENT. WHO RAISED YOU MR.STEPHENSEN?!
P.S. ALEXANDER GRAHAM BELL WOULD NOT WANT HIS NAME ASSOCIATED WITH SUCH A CARLESS CORPORATION. YOU PEOPLE ARE INSENSITIVE LYING MONSTERS.
So, back in November, I walked into a local AT&T retail center. I joined the Military Appreciation program and I bought a new Samsung Galaxy 9S. I was told that since I had purchased the Samsung, I would receive a $100 credit on my bill after 3 billing cycles. After the third billing cycle, I had not received my credit. So, I reached out to the AT&T chat (please bear with me as you are going to get the results of two separate chats:) Below are the results of THAT chat dated Feb. 21st:
AT&T: Hi, I’m AT&T’s automated virtual assistant. How can I help you today?
Me: Customer service rep
AT&T:
Let me get you to a specialist. Please tell us your first name.
Me: Sharon
AT&T:
Thank you. You will now be connected to a specialist who will assist you.
We are now transferring you.
Agent Ariana S enters chat
Ariana S: Hi! My name is Ariana S. I’m happy to help! Let’s get started.
Ariana S: How can I help?
Me: 1. I’m supposed to have a $100 discount on my bill because back in October I bought a Samsung. Last month, when I came to chat, they told me it would be reflected on this month’s bill. I don’t see it
Me: That’s the first problem
Me: (and I’ve only got 15 minutes to get this recolved before I have to get to work)
Ariana S: I’m happy to help!
Ariana S: Please allow me a moment to check this for you.
Me: This needs to be resolved…not your fault but I’m getting really fed up
Ariana S: I would feel the same if I would have been at your place
Ariana S: May I know did you return the device at the store or via mail?
Me: I did not return a phone. I purchased a new Samsung S9 in store and was told that after 3 billing cycles I would get a $100 credit on my bill for purchasing that phone!
Ariana S: Got it!
Ariana S: Thanks for the info!
Ariana S: Thank you for waiting.
Ariana S: I can see that as per the military discount you were eligible $100 credit for the purchase of S9. As you have already paid 4 installments and it has not been applied, I will go ahead and raise an urgent case for it so that it is applied before the due date.
Me: I would appreciate that and if it’s not applied before March 6th, I will be back and even less happy
So, a week later, i still don’t see the credit to my account and I”m back in chat once again. Below are the results of THAT chat dated Feb. 27th:
Reference Number: 732499553945585471
DATE/TIME: 2019-02-27 05:39:09
Your chat transcript:
PLEASE DO NOT REPLY TO THIS MESSAGE – All replies are automatically deleted.
: Hi, I’m AT&T’s automated virtual assistant. How can I help you today?
Me : Customer service rep
AT&T :
So I can assist you further, please select a product I can help you with:
Mobile Phone
AT&T Internet
U-verse TV
DIRECTV
DSL Internet
AT&T Digital Phone
Me : Mobile Phone
AT&T :
Let me get you to a specialist. Please tell us your first name.
Me : Sharon
AT&T :
Thank you. You will now be connected to a specialist who will assist you.
Vincent Smith : Hi! My name is Vincent Smith. I’m happy to help! Let’s get started.
Me : Back in October, I purchased a new Samsung Galaxy S9. I was told that after 3 billing cycles, I would receive a $100 credit to my bill. That still has not taken place. I was here in chat a week ago and the agent told me that they had escalated it and I would see the credit before the billing was charged to me.
Me : That is happening next week and I still don’t see the credit. I’m getting angry dealing with this.
Vincent Smith : Hello Sharon, I can help you with that
Vincent Smith : Let me take a moment to review your services to see how I can help.
Me : That’s what everyone keeps telling me and yet no one has actually helped yet…
Me : Last chat was Feb. 21 with Ariana S.
Vincent Smith : I completely understand you concern.
Vincent Smith : Please allow me a moment to check this for you.
Vincent Smith : Please give me a minute while I look into this.
Me : While you are looking into this,I need to step away from my desk for just a moment. I’ll be right back.
Vincent Smith : Sure!
Me : Thanks. I’m back
Vincent Smith : You’re welcome.
Vincent Smith : I have checked the details on your account and yes, I see that you are eligible to receive the $100 credit as you have purchased a Samsung Galaxy S9 on Nov 11th. And you have also completed the 3 Billing Cycles.
Vincent Smith : Please do not worry, I am creating an Urgent Case for you, and I assure you that it will be resolved within 7-10 Business Days.
Me : Well, sadly, I am going to worry until it is resolved. :-/
Vincent Smith : I can understand it completely.
Vincent Smith : I just had a conversation with my supervisor and I assure you that it will be resolved within 7-10 Business Days, you can also save this chat for assurance.
Me : I always do. 🙂 thank you
Vincent Smith : You’re welcome.
Vincent Smith : Thank you so much for understanding, we really appreciate your continued business.
Vincent Smith : Just to recap, I have created the case for not receiving the $100 credit. Is there anything else I can help you with?
Me : That remains to be seen. LOL.
Me : Not at this time. Thank you
Vincent Smith : You’re welcome! Thank you for choosing AT&T! We appreciate your business.
©2018 AT&T Intellectual Property. All rights reserved. AT&T and Globe logo are registered trademarks of AT&T Intellectual Prop
Now, March 6th rolls around, which is my due date and I check and sure enough, NO CREDIT has been applied to my account. I’ve been told THREE times that I’m going to get this credit and it still hasn’t shown up. So, I go back to Chat one more time. Here are the results of that chat on March 6th:
Reference Number: 744040067462851311
DATE/TIME: 2019-03-06 04:57:23
Your chat transcript:
PLEASE DO NOT REPLY TO THIS MESSAGE – All replies are automatically deleted.
Me : Customer service
agent :
Let me get you to a specialist. Please tell us your first name.
Me : Sharon
agent :
Thank you. You will now be connected to a specialist who will assist you.
agent : Hi! My name is Gia. How can I help?
Me : Hi Gia. So, I purchased a Samsung Galaxy S9 in November. I was told that I would get a $100 credit to my bill after 3 billing cycles. I am now on the 4th billing cycle. I have been into chat TWICE this month to get this taken care of and I was promised that it would be taken care of before my due date which is today and it has NOT been taken care of.
gl688s : Hello Sharon!
Me : I have both previous chats to show this information. BOTH times it was supposedly escalated and promised to be taken care of. I am NOT happy with this “customer service”
gl688s : I am so sorry about this.
gl688s : And I totally understand how you feel.
gl688s : Allow me to review the notes first, verify the actions taken and will do my best to help you with this
agent : Please allow me a moment to check this for you.
Me : ok
agent : Thank you.
gl688s : Sharon, I have verified that there is an urgent case created for this, I need to check for further details
Me : Please do. Again, I was promised it would be taken care of before this billing cycle and my payment comes out today so I’m guessing it’s too late for this one, but I do NEED this taken care of.
gl688s : I understand you, I will do my best to help
agent : Thank you for your patience. Please give me another moment to look into this further.
Me : Sure
agent : Thank you.
gl688s : Just to confirm, have you enrolled to the first responder discount?
Me : I’m a veteran so I’m enrolled in the AT&T thanks program, if that’s what you mean
agent : Thanks for the info!
agent : Thank you for waiting.
gl688s : Sharon, may I know where did you process this please?
Me : I started this whole process at the AT&T store here in Nashville back in November
gl688s : So I can further review as on my end I am seeing here that the $100 credit was for First Responder Appreciation Offer
gl688s : I am looking for the military appreciation offer
Me : Look, I’ve been told over and over that I qualify for this offer. I was told that IN store the day I purchased the phone..only reason I bought this particular phone. I am going to be beyond ticked off if they try to back out of it now. I’m furious with AT&T right now. I know it’s not your fault but this is bull
gl688s : Please I am doing my best to get this fixed
Me : First chat regarding this: Ariana S: I can see that as per the military discount you were eligible $100 credit for the purchase of S9. As you have already paid 4 installments and it has not been applied, I will go ahead and raise an urgent case for it so that it is applied before the due date.
gl688s : Once I find the right offer I can process this immediately for you
gl688s : I just need to review this thoroughly so I can get the approval
gl688s : And the line xxxx is this transferred to your account right?
Me : That is my number
agent : Correct.
gl688s : Allow me a couple of minutes to review this further
gl688s : Sharon please bear with me, I am now involving my supervisor for further assistance
gl688s : If needed will it be alright if I connect you with her? In case she needs to directly chat with you.
Me : Why should it be this difficult to get what I was told I was paying for?
Me : Yes, that’s fine…
gl688s : I am so sorry that you have to go through this
gl688s : We need to review the eligibility first and we also need to get approval for this, once we created a case this will be again reviewed by the back office team
Me : ‘I’ve been with AT&T a very long time, but this is really pushing me to want to change.
Me : I’m sick and tired of being run around. I was told in the store that this was the offer. I’ve been verified in two previous chats that I was eligible. Now, you’re telling me that it has to be verified all over agian.
Me : Some appreciation
Me : SMH
gl688s : We do not want ti lose you as a valued customer, and we will certainly do our best to help
gl688s : I would really love to help you out right now and if it were for me I would have done this for you already, however I am only bound to follow the processes that we have here in AT&T and with my level of authority I can only do so much, that is why I am involving my supervisor now, to get this resolved once and for all
Me : That’s what I was told the previous two times…involving a supervisor to get it resolved yet here I am once again spending way too much time on an issue that should have already been taken care of.
Me : Second chat: I have checked the details on your account and yes, I see that you are eligible to receive the $100 credit as you have purchased a Samsung Galaxy S9 on Nov 11th. And you have also completed the 3 Billing Cycles.
Me : Again, I’ve been verified eligible for this twice already (not counting in the store when he verified me) and here I am.
gl688s : I appreciate all the information, the case that was previously creates needs further verification that is why we are going through this again
Me : Ridiculous and again, lousy customer service if these people aren’t doing their job right in the first place and making promises about having it taken care of.
gl688s : I understand how you feel.
Me : Doubtful
gl688s : So sorry for this.
Me : Again, I understand this isn’t your fault, but again, this is absolutely stupid that I’ve had to come back here THREE times to get this handled when it should have (1) never have had to be addressed in the first place and done right in the beginning and since it wasn’t (2) taken care of the first time I entered a concern about it.
gl688s : Yes I understand your concern
gl688s : That is why I want to help you out and make sure that this will be resolved once and for all|
gl688s : So to save you from further inconvenience
gl688s : and to get what you are promised
Me : And both previous chat reps involved a supervisor to get it taken care of yet again, here we are
gl688s : Have you spoken to a supervisor direcly>
Me : Not that I’m aware of.
gl688s : I will get my supervisor to join us and you will be directly dealing with her. I am relaying the concern onw
gl688s : *now
gl688s : So you do not have to repeat everything.
Me : thanks. I need to get this moving because I also have a job to get to and can’t sit here all day
gl688s : Connecting you now
ks7740-e : Hi Sharon!
Me : Hello
ks7740-e : I understand you want to follow up on the credit. Let me check on it.
agent : Thank you for waiting.
ks7740-e : We checked the purchase date for your Samsung and promotion at the time of purchase and we had the $100 offer under First Responder discount. There was a credit case created however it was declined since account is not eligible for the promotion. I’m sorry however there is no credit due on the account.
Me : NO NO NO NO
Reference Number: 744040067462851311
DATE/TIME: 2019-03-06 04:57:23
Your chat transcript:
PLEASE DO NOT REPLY TO THIS MESSAGE – All replies are automatically deleted.
Me : Customer service
agent :
Let me get you to a specialist. Please tell us your first name.
Me : Sharon
agent :
Thank you. You will now be connected to a specialist who will assist you.
agent : Hi! My name is Gia. How can I help?
Me : Hi Gia. So, I purchased a Samsung Galaxy S9 in November. I was told that I would get a $100 credit to my bill after 3 billing cycles. I am now on the 4th billing cycle. I have been into chat TWICE this month to get this taken care of and I was promised that it would be taken care of before my due date which is today and it has NOT been taken care of.
gl688s : Hello Sharon!
Me : I have both previous chats to show this information. BOTH times it was supposedly escalated and promised to be taken care of. I am NOT happy with this “customer service”
gl688s : I am so sorry about this.
gl688s : And I totally understand how you feel.
gl688s : Allow me to review the notes first, verify the actions taken and will do my best to help you with this
agent : Please allow me a moment to check this for you.
Me : ok
agent : Thank you.
gl688s : Sharon, I have verified that there is an urgent case created for this, I need to check for further details
Me : Please do. Again, I was promised it would be taken care of before this billing cycle and my payment comes out today so I’m guessing it’s too late for this one, but I do NEED this taken care of.
gl688s : I understand you, I will do my best to help
agent : Thank you for your patience. Please give me another moment to look into this further.
Me : Sure
agent : Thank you.
gl688s : Just to confirm, have you enrolled to the first responder discount?
Me : I’m a veteran so I’m enrolled in the AT&T thanks program, if that’s what you mean
agent : Thanks for the info!
agent : Thank you for waiting.
gl688s : Sharon, may I know where did you process this please?
Me : I started this whole process at the AT&T store here in Nashville back in November
gl688s : So I can further review as on my end I am seeing here that the $100 credit was for First Responder Appreciation Offer
gl688s : I am looking for the military appreciation offer
Me : Look, I’ve been told over and over that I qualify for this offer. I was told that IN store the day I purchased the phone..only reason I bought this particular phone. I am going to be beyond ticked off if they try to back out of it now. I’m furious with AT&T right now. I know it’s not your fault but this is bull
gl688s : Please I am doing my best to get this fixed
Me : First chat regarding this: Ariana S: I can see that as per the military discount you were eligible $100 credit for the purchase of S9. As you have already paid 4 installments and it has not been applied, I will go ahead and raise an urgent case for it so that it is applied before the due date.
gl688s : Once I find the right offer I can process this immediately for you
gl688s : I just need to review this thoroughly so I can get the approval
gl688s : And the line xxxx is this transferred to your account right?
Me : That is my number
agent : Correct.
gl688s : Allow me a couple of minutes to review this further
gl688s : Sharon please bear with me, I am now involving my supervisor for further assistance
gl688s : If needed will it be alright if I connect you with her? In case she needs to directly chat with you.
Me : Why should it be this difficult to get what I was told I was paying for?
Me : Yes, that’s fine…
gl688s : I am so sorry that you have to go through this
gl688s : We need to review the eligibility first and we also need to get approval for this, once we created a case this will be again reviewed by the back office team
Me : ‘I’ve been with AT&T a very long time, but this is really pushing me to want to change.
Me : I’m sick and tired of being run around. I was told in the store that this was the offer. I’ve been verified in two previous chats that I was eligible. Now, you’re telling me that it has to be verified all over agian.
Me : Some appreciation
Me : SMH
gl688s : We do not want ti lose you as a valued customer, and we will certainly do our best to help
gl688s : I would really love to help you out right now and if it were for me I would have done this for you already, however I am only bound to follow the processes that we have here in AT&T and with my level of authority I can only do so much, that is why I am involving my supervisor now, to get this resolved once and for all
Me : That’s what I was told the previous two times…involving a supervisor to get it resolved yet here I am once again spending way too much time on an issue that should have already been taken care of.
Me : Second chat: I have checked the details on your account and yes, I see that you are eligible to receive the $100 credit as you have purchased a Samsung Galaxy S9 on Nov 11th. And you have also completed the 3 Billing Cycles.
Me : Again, I’ve been verified eligible for this twice already (not counting in the store when he verified me) and here I am.
gl688s : I appreciate all the information, the case that was previously creates needs further verification that is why we are going through this again
Me : Ridiculous and again, lousy customer service if these people aren’t doing their job right in the first place and making promises about having it taken care of.
gl688s : I understand how you feel.
Me : Doubtful
gl688s : So sorry for this.
Me : Again, I understand this isn’t your fault, but again, this is absolutely stupid that I’ve had to come back here THREE times to get this handled when it should have (1) never have had to be addressed in the first place and done right in the beginning and since it wasn’t (2) taken care of the first time I entered a concern about it.
gl688s : Yes I understand your concern
gl688s : That is why I want to help you out and make sure that this will be resolved once and for all|
gl688s : So to save you from further inconvenience
gl688s : and to get what you are promised
Me : And both previous chat reps involved a supervisor to get it taken care of yet again, here we are
gl688s : Have you spoken to a supervisor direcly>
Me : Not that I’m aware of.
gl688s : I will get my supervisor to join us and you will be directly dealing with her. I am relaying the concern onw
gl688s : *now
gl688s : So you do not have to repeat everything.
Me : thanks. I need to get this moving because I also have a job to get to and can’t sit here all day
gl688s : Connecting you now
ks7740-e : Hi Sharon!
Me : Hello
ks7740-e : I understand you want to follow up on the credit. Let me check on it.
agent : Thank you for waiting.
ks7740-e : We checked the purchase date for your Samsung and promotion at the time of purchase and we had the $100 offer under First Responder discount. There was a credit case created however it was declined since account is not eligible for the promotion. I’m sorry however there is no credit due on the account.
Me : NO NO NO NO
Me : I am due the credit under the military appreciation discount!!
Me : I’ve been told this over and over and over
Me : I have both previous chats showing that I am DUE this credit. One of them specifically states that I am eligible under the military appreciation. I was told this in the store when I bought the damned phone.
Me : Dated February 21: Ariana S: I can see that as per the military discount you were eligible $100 credit for the purchase of S9. As you have already paid 4 installments and it has not been applied, I will go ahead and raise an urgent case for it so that it is applied before the due date.
Me : “AS per the military discount” that’s what it says!!
ks7740-e : Let me confirm that.
Me : Dated Feb. 27th: Vincent Smith : I have checked the details on your account and yes, I see that you are eligible to receive the $100 credit as you have purchased a Samsung Galaxy S9 on Nov 11th. And you have also completed the 3 Billing Cycles.Vincent Smith : Please do not worry, I am creating an Urgent Case for you, and I assure you that it will be resolved within 7-10 Business Days.Me : Well, sadly, I am going to worry until it is resolved. :-/Vincent Smith : I can understand it completely.Vincent Smith : I just had a conversation with my supervisor and I assure you that it will be resolved within 7-10 Business Days, you can also save this chat for assurance.
ks7740-e : Thanks for the information.
ks7740-e : I’m still checking the line xxxx.
ks7740-e : With the promotion for Military Starting November 10 – December 31, xxxx, one of the qualifications is to have a new line activated. Upon checking the line xxxx, this line is an existing line that came from another account under a different name. I’m sorry however to qualify, it must be a new activation.
agent : Just checking to see if you are there so we can continue.
Me : I am
Me : I am also furious. No one said it had to be a new activation…ever was that even mentioned
ks7740-e : I understand where you are coming from. We don’t know what transpired with your interaction with the previous representative as we only follow one process here in AT&T. I could not apologize enough if expectations were not clearly set.
ks7740-e : I am sorry we have been unable to reach a resolution that is acceptable to you. I’m sorry however the account is not qualified for the promotional credit.
Is there anything else that I can help you with?
Me : Well, it wasn’t clarified with any of the other reps.
Me : That IS on you
ks7740-e : I’m sorry however the account is not qualified for the promo credit.
Me : Well thanks for the so called appreciation of your long time customers. This is total bull crap. Total!!!!!!! I’m so fed up with AT&T and your lies and falst promises.
©2018 AT&T Intellectual Property. All rights reserved. AT&T and Globe logo are registered trademarks of AT&T Intellectual Property.
Do I need to explain to you how angry I am about this? I purchased a VERY expensive phone and was told I would get a $100 credit. Not once did anyone EVERY say that it had to be a new account. It WAS a newly activated phone I’m beyond livid and I’ve been with AT&T for years and years and years and this is really making me want to leave and find other service. YOU and YOUR COMPANY need to stand by what you promised and give me my $100 credit!!! I know AT&T isn’t going to go bust over $100 and I will report and leave reviews about this if it isn’t handled as promis
Paid off my cell phones 5 days ago. It took 4.5 hours of phone calls, 3 chats, two escalations to get a false positive response. Still can’t get phone unlocked because request is answered “amount owed on account”. Just spent another hour on the phone getting nowhere. Over 13 years with AT&T and their customer service just keeps spiraling downwards. It’s now customer disservice or move on…they’ll even hang up on you.
I am so tired of being lied to over and over by your people at DirecTV. I was MADE to accept and new receiver (even though I did not need one) and was told that I need to send the old one back and I would be receiving a return label. This was in Nov. 2018. I still have not received the label. When I called about the label again, I was told to take it to a UPS Store and they would send it back. I called the UPS Store and was told that this is a LIE!! They need a return label. There are others in our town having this same problem. We have decided that if you won’t do anything about this travesty, we may have to start a Class Action Law Suit against AT&T. I used to work for attorneys so getting one will not be a problem. If this problem is not resolved, I will be posting the problems we are having on Face Book, Twitter and You Tube. It’s up to you….you’re turn to jump through the hoops. We are tired of the lies.
Ronda Wickering I just read a older post from you dated Feb. 27,2019 lodging your complaint with AT&T. I don’t know if you ever got you complaint solved or not. However, I have spent a good part of my afternoon reading similar complaints from AT&T customers from all over the country some much worse than yours. Of being mistreated and defrauded through deceit and lies. There is a common thread running through them all, the customers were lied to over and over again while they were put through torturous activities and efforts while receiving rude and ignorant responses from various AT&T personnel. They received no help while their charges continued to rise up and up. No one can fight them alone but if we organize and stand together this is prime for a class action law suite . They try to make you believe you have signed away your rights and agreed to arbitration which is another lie. certain rights can not be signed away, in a contract of adhesion such as this and they stand liable. Please contact me by phone or email my phone # is 623-217- XXXX. now e-mail jrsr100@ yahoo.com. now please don’t pull an AT&T and not respond.
Thank you Jess
I have been a long time At&t customer and decided to switch to another service. In order to do this we needed to unlock my Iphone which has become a nightmare!!! Trying to unlock it both online and at an At&t store it keeps saying it can not be unlocked because we still owe money on the phone but when they pull up my account it states we do not owe any money on the account which is the case!! After 5 days of trying to have the phone unlocked with on line, on the phone at 611 or going to an At&t store NOBODY seems to be able to unlock the phone, because it continues to say we owe money on it and we don’t!! We actually have an $80.00 credit. Soon it will be March 1st and I am sure they will be trying to bill us for another month!! Nobody at At&t can help and we keep being told to talk to another person!! ABSOLUTELY HORRIBLE CUSTOMER SERVICE!!!
I had to cancel my service 5 times before AT&T closed the account. It took 5 DAYS for them to actually close the account; which seems deliberate so they can charge me for another full month of service. I have called 8 – 10 times regarding this past due bill that won’t go away even though each incompetent phone Rep. promised that the bill would be corrected. 2 months later still fighting the fighting. Unbelievable.
I have been with att wireles for approx 10 yrs. renewed for a 2 yr contract I believe. I state that because the deal I got was a back to school special ; buy a j3 phone at sale price and get the j7 phone free. For 7 months I have been charged an installment fee for my j7 phone which was supposed to be free. I’ve called at least 15 times, checked into filing a complaint with the fcc. What does it take to get someone to push a button on a computer to stop billing for the free phone and to honor atts end of the contract. A reply would be nice. I have been told 3 times that someone would get with me in 48 to 72 hrs. Hasn’t happened yet. Waiting for resolution after 7 maths.
Acct# 062788738
Working for a Government entity, I am used to paying recurring billing online. I usually spend +/- 5 (FIVE) minutes for the multiple DISH TV bills I regularly pay every month: the SOLE / only Direct TV bill I now pay took +/- 30 minutes to pay solely because DirectTV has _NO_ online payment options for COMMERCIAL/ Government accounts. I have to rely on a Direct TV CONTRACTOR (Commercial Call Center dba DirectTV’s “Customer Service Department”).
I wish to heck that
a)the powers-that-be at ATT Direct TV would get their collective heads out and offer Commercial/ Government accounts to pay online as they do for Residential customers and
b) AT&T Direct TV would list contact info for an actual ATT Direct TV _EMPLOYEE_ rather than (hiding behind) a commercial call center- perhaps there would not be as many complaints filed on a public forum and customers would stay with ATT Direct TV . As I previously stated, DISH TV offers this & superior quality to boot.
Come on ATT, it’s the 21st Century!
Please contact me for further elaboration- but I will not hold my breath.
You have my contact info listed under my account number.
J. Davison, PHX, AZ
I’ve been a customer of DirecTV for just about 20yrs. I recently received a letter in the mail stating that I need to upgrade my DirecTV equipment or I may lose my local channels. With this I called to setup an appointment to have a technician come out and upgrade my equipment. Let me back up just a little, about a year ago I had a DTV technician come out to upgrade my equipment the technician looked at what I had and told me that he could not get on my roof; see my dish is mounted to the side of my fireplace. So I told the technician to not doing anything and to cancel the appointment. Now back to the new appointment, when I made this appointment, I told the person on the phone that I was NOT going to relocate my dish as it has been in this location from my first day of service with DTV and it was installed by DTV back then. The person on the phone said that they would put this in the notes. Well once the new technician arrived he looked around and told me that he could NOT get on my roof that AT&T policy did NOT allow him. But he did say that where my dish was currently located was the best place for it since I have a lot trees to get around for the signal. With this I got on the phone to try and get this worked out, I got transferred to the promotion department. After going through everything again. I asked if they could just drop-ship the equipment to me at my home, the guy had to put me on hold, when he came back he told me that because it was an upgrade they could NOT mail the equipment to me that a technician would have to do the install. I informed him that, that would NOT be possible because I was NOT going to relocate my dish because I was NOT going have them drill holes in my roof to mount the new dish. I also let the person on the phone know that the very day I lose my local channels, that would be the day that I would cancel DTV.
It appears to me that since AT&T has taken over DirecTV there is a gap, from what the technicians are more than willing to do and what they are allowed to do, and as a customer I’m caught in the middle and that’s very disappointing to me. I am hoping to have this issue resolved and remain a loyal DirectTV customer.
Best Regards
Kevin McNemar
letter in the mail stating that I need to upgrade my DirecTV equipment or I may lose my local channels. With this I called to setup an appointment to have a technician come out and upgrade my equipment. Let me back up just a little, about a year ago I had a DTV technician come out to upgrade my equipment the technician looked at what I had and told me that he could not get on my roof; see my dish is mounted to the side of my fireplace. So I told the technician to not doing anything and to cancel the appointment. Now back to the new appointment, when I made this appointment, I told the person on the phone that I was NOT going to relocate my dish as it has been in this location from my first day of service with DTV and it was installed by DTV back then. The person on the phone said that they would put this in the notes. Well once the new technician arrived he looked around and told me that he could NOT get on my roof that AT&T policy did NOT allow him. But he did say that where my dish was currently located was the best place for it since I have a lot trees to get around for the signal. With this I got on the phone to try and get this worked out, I got transferred to the promotion department. After going through everything again. I asked if they could just drop-ship the equipment to me at my home, the guy had to put me on hold, when he came back he told me that because it was an upgrade they could NOT mail the equipment to me that a technician would have to do the install. I informed him that, that would NOT be possible because I was NOT going to relocate my dish because I was NOT going have them drill holes in my roof to mount the new dish. I also let the person on the phone know that the very day I lose my local channels, that would be the day that I would cancel DTV.
It appears to me that since AT&T has taken over DirecTV there is a gap, from what the technicians are more than willing to do and what they are allowed to do, and as a customer I’m caught in the middle and that’s very disappointing to me. I am hoping to have this issue resolved and remain a loyal DirectTV customer.
Best Regards
Kevin McNemar
Does anyone at the corporate level read these concerns. It appears that the same poor customer service continues with absolutely no changes. Does anyone respond and help the consumer with their legitimate concerns regarding customer service. Randal Stevenson are you hiring for a Customer Service Director. I’d like to apply. How do I do that?
I recently purchased a Samsung Galaxy Book 2 computer from AT&T. I tried to install Microsoft office 2013 on the machine, I was unable to get it to work so I reached out to Samsung through chat on their site, I was told that it was a Microsoft issue, I reached out to Microsoft for assistance with the issue, the tech worked on the computer for a combined 8 hours of two days with no success, I asked if I should replace the machine and he felt that I should. I called AT&T at 8 am to see what I had to do to exchange the computer for a new one. I was told to call the loyalty dept. at 9 am when they open. I called at 9:15 am and after being transferred to several people none of which could tell me how to exchange the unit, I made the decision just to return it for a refund. after being transferred all the country being placed on extremely long holds, and hung up on I called the retention department to see if they could tell me how to send it back for a full refund, they didn’t know how so after seven hours on the phone I decided that I had had enough, I person that I spoke with told me that I could take it to an AT&T store to return it. I took it the store on Centre Dr. in Fairborn, Oh. and dropped it off. The person at the store stated that they would just put it in the trash. I called the customer NO SERVICE line and asked that they note the account about where it was taken and what the customer NO SERVICE person said as I was leaving the store. Given the number of people that I had spoken to and the customer survey that I had completed on the AT&T site I am amazed that nobody from management has reached out to me to try to resolve the issue. I have been a loyal customer for more than 6 years, I guess it’s time to look for a new carrier.
AT&T should stay out of the culture war if they want Christians as customers. Your commercial with a young lady babysitting for two men going out for the evening is an obvious attempt by AT&T to normalize homosexual families. It only serves to disenfranchise a large portion of your customers.
Been a customer for years and now they are trying to rip me off. I have called several times to fix issues that they created and they have refused. Some reps have hung up on me, some have been rude, and others claim they put in claims, but never goes anywhere. They are charging me for a phone I did not have for the past two months. Then, they told me to file a lost phone with my insurance and so I did. Now, they are turning my other line off saying this was the line I said was lost. It is not even the same kind of phone. I will be finding ways to file complaints with everyone I can if this is not resolved soon!!!
I am so frustrated with this company, I am sorry to say I have been with them for over 8 years. Today is the last straw, I will be looking for a new phone company with in the month. I have had the same issue now for over three months and I have had three different people state they have taken care of this issue. Now my phone is off and the money I owe is from a supposed fix that AT&T took care of per all the confirmation numbers that I have received for this issue. Company is terrible and so is the customer services.
I would like to know why after 3 attempts to correct a billing issue that AT & T turns off my phone when this issue is supposed to be corrected.
I would like for upper management to reach out to me regarding a huge issue that I am currently having with my account.
I went to the att and got 2 phones for me and my wife I told them what I wanted to pay because I was on ss,3 weeks after I got the phones I get a bill for 400.oo,i called and they said that is my problem ,then at the in of the month I get a bill for 900.00 ..this co is a rip off and I am going to take them to corurt and get my money they after I paid for the phones this co needs to go back in time when people did the right thing .this co is a joke from tv ,phones,sucurity,and anything else tere in they need to put my 900.00 back in my acct my bills were past due cause of these people who don’t care about any thing but there selves and money..
It is a shame that att does advertisements on TV for Veterans, to get discounts for Direct TV, Internet and Phone. We changed the name on the account to get these discounts for my husband.which is a Veteran. When I called to get these discounts they said that he would have to buy a cell phone. I don’t know about anybody else but I think, that this is discriminating against some Veterans. What if a Vet is on a budget, and only can afford what he has all ready in is home. I don’t know if this makes any seance to any body. I don’t feel that some of these Vets are being treated wright.
I HAVE ATT INTERENET SERVICES MY SERVICE WAS DISCONNECTED I RECIEVED A EMAILED ON NOV 16 THAT SAID I CAN PAY 50% OFF AND WILL NOT GET A RESTORAL CHARGE SO I MY BALANCE WAS 57.35I MADE A PAYMENT FOR 25.00 AND SERVICE WAS RESTORE SO I CALL ABOUT THE OTHER CHARGES THEY TOLD ME THEY WERE VALID I SPOKE WITH REP ID PJ371R NOV 19 HE WAS VERY RUDE I WAS ON HOLD FROM 730-745 WAITING FOR A SUPERVISOR HE KEPT OVER TALKINBG ME THEN I ASK FOR A SUPERVISOR REP ID CB536C HE WAS ALSO RUDE AND HUNG UP ON ME AFTER THREE HOURS ON THE PHONE I HAVE CALL RECORDS SHOWING THE TIME ON THE PHONE THEN ON NOV 27 I SPOKE WITH SUPERVISOR MC3082 THEY WERE VERY RUDE ALSO I DID NOT GET NO HELP THEY ARE LYING TO PEOPLE AND SENDING OUT FALSE EMAILS TO GET PEOPLE TO PAY THEY BILLS I STILL HAVE THE EMAIL I ALSO SPOKW WITH REP KG3265
I have been through the most horrendous customer service interaction ever experienced with a business. I have made at least 5 calls to att customer service. Your automated answering robot, tells me 5 times how “I am a valued Customer” and then proceeds to handle me like you wish I was somebody else’s valued customer. 5 Times I’ve attempted to get to Fraud one time I was successful, the young man asked for the other phone number involved, I did not have it looked it up, I asked “can you call me back for the needed info”, no, when we hang up the call is ended. you’ll have to call back. So twice customer service transferred my call to Fraud? and it rang one time and disconnected. Once the CS person transferred and I listened to your music for 18 minutes. finally hanging up. I looked for corporate contact to let you know your Customer service and automated answering is the most frustrating, least help of any business I’ve ever had to deal with. But on my contact to corporate, you put me back in Customer Service rotation once again, and I was denied even that opportunity. So now I’m left with this whatever this is. A fraud issue still unresolved because your fraud department closes down on holidays’ I guess, but far as I know the holiday was yesterday? but then that’s AT&T Customer “NO” service I guess. A less than happy AT&T customer desiring to receive help to resolve a troubling breach of security.
Apparently the only thing ATT is good at is generating revenue. I cancelled with ATT according to their cycle cut off date and they are still billing me and charging a late fee. This has been going on for 2 months now, dispite hours of MY TIME trying to clear this up calling them and reaching out to them by visiting one of their stores. I’m sick and tired of the “politeness” when you call and nothing gets taken care of. One time I spoke with this young woman, who was very rude and offered me a $25.00 credit on a $106.00 bill that I did not owe. Clueless!!!!!! Fix your mistakes ATT. Customer service is not just one of your polite robots saying they understand, it means taking care of the problem. What does it take to resolve an issue with ATT?
I have had the worst experience ever wit At&t. I had called to get phone service transferred on the 24 of November. I wanted it turned off at one address one turned on at another ace on the 24. I have spoke to about 5 people , all asking the same questions. They turned my phone off and and internet. Now I have no phone service service. I have spent countless hours speaking to people trying to straighten this out. They promised to return my calls but no one did. The tech come out thirty minutes later than scheduled and called me and said that he could not get the internet turned on because there was no internet running to the house. He said that he did not see a order for it either. Now three days later, internet still down. They seem not to value their customers because after all the calls no one has reached out. It is sad that this big company won’t value their long time customers. I may soon be calling the news channel. I am tired of waiting, I have paid my bill.
I recently bought some AT&T stock (advise from a friend of mine), I did not know that AT&T owned CNN, if I had known I would not have bought it. Cnn is an ultra liberal network that does not like the US CONSTITUTION or capitolism, I don;t understand why any corporation would want to own such a company. Being a stock holder I guess I own part of CNN, but believe me it will not be for long.
att suck double charging, can not explain the overcharges. stating its taxes. who charges
$60.00 in taxes????? I want my money back. they charge me upfront for a upgrade then
charged me again on the bill!!!!!!!!!!!!
facebook castamer care number
sir mr second account was hacked so waht can i do
Hours on the phone with ATT today. Spoke to at least 5 reps. Simple request.
1. Transfer account responsibility from our son’s account to us.
2. Change account plan from 15 gig to 5 gig.
Should have been accomplished in 15 minutes. Instead we had the most horrendous customer service we have experienced with ANY company in the last many years.
Have had issues with phone representatives at ATT previously – very long calls, but today was the worst. (Just a side note. Those reps we spoke with who seemed to be in a call center could not hear us and we could not hear them because of the noise level behind them wherever they are.)
No representatives seem to know any simple answers for simple questions. No rep we have spoken with knows how to give simple instructions .
In our case a person should have been able to quickly list the 6 or 8 steps needed to complete our request.
Absolutely horrifying that we had to stay engaged with ATT for a half of a work day. Are you going to pay us for our time?
We will see if the 2 tasks were accomplished properly. If not, it is time for us to give our loyalty to another wireless company and to let our friends know what to expect from ATT. So tired and exhausted from this effort that should have been pleasant and easy. Is there anyone out there at ATT corporate that cares?
I am so sick of at&t you suck !!!!! You are to Big of a company always being transferred around from one recording to person to recording .
I am leaving atnt as soon as I find a company. how can your employees give you a credit and then take it back. I sent the phones back. I gave them the tracking number then they told me they didn’t get them. I gave them the tracking number. Then after months of fighting they gave me the credit and I went to pay my bill today and it’s back on there. I had enough. Im done fighting. I tried to call corporate and I get put on hold. I looked up an email clicked on it then it went back to the website to the live chat. I have the whole conversation of the live chat and they wouldn’t listen. WHAT HAPPENED TO CUSTOMER SERVICE?????? how is corporate suppose to know what people are going through? im still on hold as we speak. I foster veterans out of my home, fostered many of children, teach in church why would I try and lie about this? they didn’t care nor did they listen. you officially lost us as customers.
After deciding to switch cell phone carriers due to “very poor to no service” I contacted your service department and requested unlock codes for my two cell phones. I received the code for one phone promptly and after nearly a week later, and not receiving the second code, I was at my wits end. At this point I called the corporate office and explained my situation. The next day I received a call from a very nice and helpful lady by the name of Ruth, Case Manager. She reassured me that she would get my issues resolved and she did just that! Kudos to Ruth! You need more people like Ruth!!
Dear Mr. Stephenson, I totally understand since retirees can no longer benefit the company, you don’t want to increase any of our benefits; also changing our health insurance. The policy doesn’t make my life easier, but I do understand.
What I don’t understand is WHY I can not get a signal on my cell phone at our home & have to drive at least 13 miles to get a signal. I was advised ( by a customer service rep.) to buy a new 4G phone & then I could get a signal. Well, new phone & I go on vacation to Wyoming.
The new phone is very pretty, but does not get a signal any better than the old one.
I was always proud of working for AT&T/SBT. All I want is a signal; the neighbors who have Verizon get a signal. I don’t want a Verizon signal; I want an AT&T signal.
Thankfully I am old enough for my wants not to hurt me.
Sincerely & Respectfully, Patricia A. Cornell
ATT changed their auto payment (credit card) date, so I was charged $122 (correct amount) on August 8th, but then again on August 21st for $144 (missing monthly credit). It is BAD enough that I paid twice in one month, but to have the incorrect amount and no one can fix it is ridiculous. I already spent 2 hours trying to get it resolved and so far, the only response I got was that’s it’s automatic and they cannot do anything. They apologize but offer no resolution. So, now people are dumber than computers?
I have been 7 going on 8 weeks trying to get an issue resolved with the modem that was returned on June 12. The bill office (THE BACK OFFICE) says that it was not returned an will not remove the $150.00 plus late charges on my bll. I have provided them with the UPS tracking number and the name of the person that signed for the modem yet the charges still say on my bill. Now I’m being threatened with the suspension of services if I don’t pay the charges in full.
In this day of computers it only take a push of a key for this to be taken care of. Unless this is AT&Ts new way to rip of the elderly that may not have held onto their return slip from UPS. My account number is146208800.
You may call and we can go over what has been going on, But if you are not in a position to do something as the has been the case with the 9 different people i’ve talked to about this don’t bother me and I’ll find a way that wont be so nice.
Since making the disastrous choice to use AT&T, I’ve had nothing but problems with the service itself and especially the hours, hours and more hours waiting to get any customer service! I am not exaggerating when I tell you I have lost over 24 hours of my life getting simple things sorted out. Took me months to finally be able to speak to someone that understands English and conducts business like a professional, just to cancel my service. Now it’s been months since and I am still getting bills. Time and time again I call to no avail. Waiting on hold for hours, only to speak to an incompetent. I can go into detail and waste several more hours of my time explaining! I have absolutely no more patience with this horrible company and since I can’t contact anyone to speak to either on the phone, chat, Facebook, Twitter or your message board I am here to tell you that this bill is not valid and it won’t be paid.
AT&T Sold me a product that I really loved.
Then they told me that they could not supply the service that was sold to me when I bought the product! They tried bait and switch tactics and in the end I had to return the product that I purchased. When I went to return it prior to the 14 day trial period, they did not want to take it! The return took over 2 hours and I still did not get reimbursed what I paid! I have to wait two weeks and see if they will give me my money back!!!!!
I hope some one starts a class action suit against this company!!!!!
I’m with you on that.
I will join your class action.
If someone starts a class action suit against A T T please add me to the list of clients that have an account with A T T . I have nothing but disrespect for the company where they promise something and in return we get a long line of complaints against the company. I have been since Oct. 5 2018 trying to get phnes but to this date nothing other than a group of hired help who say they can help but in the long run do nothing but speak words that they cannot fulfill. I musthave talked to at least 25 different peopleall over this country and thePhillipines and no one can help. cannot get to talk to a person in charge anywhere. Long live A T T and their unpleasant system of not taking care of their customers especially after being with them for over 18 Years
I bought a computer that didn’t work, I spent 7 hours on 1/30/2019 trying to find out how to exchange or return. I finally dropped it off at a local store and started the refund process with my credit card. I also wrote one of these comments that has since been deleted.
ARE THERE ANY ATTORNEYS FOLLOWING THIS THREAD? PLEASE CONTACT US! WE THE CUSTOMERS DESERVE OUR MONEY BACK FROM A 1.8 BILLION DOLLAR COMPANY! PLEASE HELP!
i have been a customer of att for 32 years and this past year has been so bad i an thinking of leaving att and tell all of my friends to do the same . about 2 or 3 years ago or longer i am not sure the date but i was contacted by att about switching to u-verse that i could bundle my services together and would make it cheaper and i was asked what my services were i told the person that we had internet landline cell phones and i was asked how we used our landline i said we only use it to received doctor appointments and i was told under u-verse it would be $10.00 as long as i stayed with u-verse and i was not told at any time it would change and then my bill stared to change and when i call att to see why it has changed they told me it was a promotion for the landline that is why it went from $10.00 to $42.35 and i called last month of June and then i was told it was a promotion for 2 years and it would be reinstated and this month of July my bill went up again by $26.00 . that is when att was charging me $42.35 for our landline so it wasn’t reinstated and i talked to at lease 5 or 6 people yesterday July 21 2018 and not one of them corrected the problem and i talk to one supervisor and she was no help at all so in closing i may very well be taking my business else where
I‘m writing to complain about Directv’s billing practices and to clear my small balance due.
My story begins as a very happy Directv customer for over two years. I was receiving monthly paper bills from Directv and paying on time thru April 16. 2018. On May 16, I left for a three week vacation in Europe, returning June 6. A few days later, on June 10th my Directv service was shut off while I was watching one of my favorite shows! I called Directv immediately and was told that I had not paid for service since April. I paid the past due and current charges totaling $292.23 with my credit card and service was restarted within a few minutes. On 6/18 I received a directv email invoice and decided to check it out. The monthly amount had increased $31 from $144 to $175 so I check the reason for the increase. This is where it all goes bad!
I notice a charge for $20 to restore my service and $11.00 in other new charges. I called Directv customer service I told them that I did not get my usual paper invoice and I felt that I should not have to pay that restore charge. They stated that I was on paperless billing. I told them I never signed up paperless billing. (However, I did start a new paperless AT&T wireless account in March 2018) Did this cause my directv paperless billing? Maybe!!!. I was told that they would look into removing this charge and get back to me in 48 hours. Well you guessed it; they did not get back to me. So on 6/20 I cancelled my Directv. I returned all the Directv equipment within a week and got my final billing. The $20 charge was not removed so I deducted it plus $.14 sales tax from my final payment.
I have now gotten to 2 additional emails telling me my balance is $5.14. How they got the $5.14 number is a mystery because I cannot view any new billing information. I’ve called Directv each time to get this resolved. Today I was told that my balance is $20.14 not $5.14 and that the restoral charge could not be removed.
Directv customer service is unresponsive and useless.
I have been an AT&T customer for over 25 years and I have never been more disappointed whit in past experiences as this most recent experience. My internet and phone system stop working on June 11, 2018. I called for services and was told they would FED Ex and new modem within two days. I waited a week and nothing came. A tech called me and said his name was Oscar and they was still working on my case and there was no need to call back. I waited another couple days to called back and was told that a modem was scheduled to be sent out on the 17th. Nothing came. Called for the third time and still received no help. Called a forth time and finally received an appointment for June 27. But do to a bad storm and power failure the tech who came out could not do anything. So I called a fifth time to re schedule .Please keep in mind each call lasted up to a least 30 minutes. So in spite of your rude and incompetent employees(please listen to the tapes) I finally have internet and telephones services July 3, 2018. I thank GOD that I did not have to call the police, the fire department or for an ambulance because I did not have a telephone for over the weeks. But then again no one at AT&T gave a damn.
i have been with at&t for many years just got the newest note 8 and love it but when i went in to a store where i live i got treated very wrong the sales person did not tell me all about how to work my phone on the charging so because i forgot my my charger at a friends place i tried to use my old one and it broke that part of my phone i tried going back and talking with him and he was rude to me and said at&t will not help me this has been going on for 2 months now at&t told me i could get a new phone the stores say something different why cant the stores and at&t be on the same page so now i got to call someone from the main office for help im tired of getting lied to from lower at&t workers
Mr. Stephenson,
if you would stop spending company money on favors and take care of the company’s customers maybe AT&T would not be such a dour word in our culture.
I’ve been an At&t customer for the past 3 or 4 years; longer if you count periodically due the fact that these service providers treat new customers better than they do currents customers when its time to renew your contract; so I’ve packed up equipment many times and changed providers based on principal; something I’m not sure these large corporation realize still exist in the greatest country of the face of this earth; with the greatest, most amazing and patriotic citizens in the world. My story is unique in that not has a local At&t store here in Hialeah, FL, located of N.W. 67th, Ave., and 164th, called the police to have me escorted out of the store because I went there to resolve an issue of service that At&t had not resolved for almost 3 weeks, pertaining to my internet, cable and cell phone; even after making 2 previous trips to another At&t store; working with At&t employees to try and fix the service interruption, non service; and each time within 1 day, service was either interrupted, tapped in, cut; with one, or 3 services; my mother then went to the At&t store to try and resolve the issue, same result 1 day later. We then requested to have a service call, which took 4 more days for service representative to come to the condo; for which he changed the main modem and serviced all three TV’s, each one individually at length; all seemed corrected, except the following day, we began to experience cell phone issues again; and at this point, I wasn’t sure what to do. So I go to this local new store for the first time; I don’t what At&t says, will say, or can say. I have a masters degee, a law degree; have working as professional and in corporate America since laws school. It wasn’t that they couldn’t help me; they was an immediate concerted effort to keep me from resolving any issues with my cellular telephone service; At times, each one of the employees walked out of the store to make phone calls on their cell phone; they all knew who I was and what I was asking; yet they seemed like they didn’t know what to do about it; and I can tell you, it wasn’t corporate At&t they were calling. But I’ll tell you what to decided to do; they called the police to have me escorted out of At&t store property for trespassing; and told by the officers after with speaking to the woman manager, that I needed to leave, because they didn’t want to charge with trespassing, but it’s what the store manager was saying she wanted them to do. Can you imagine, An American Corporation, who even now, are litigation the biggest merger in US history between itself and Time Warner, and it’s only answer to American citizen, and customer for years, who walks into its store for help concerning a matter that has left him without cell phone service for over 2 /12 week; who explained to them that he was a victim from an online Malware attack; a very dangerous malware attack from a manipulative attacker, who accessed everything from banks accounts, to unemployment information, and everything else social medial, emails down the line. Do you understand the way these corporations, social media and service providers have set up shop, without the cell phone or the telephone number you listed on your account; not just any cell phone or telephone number that can be added subsequently, you cannot even recover your emails, social media accounts, or anything else down the line. Yes, I went to the back and found out since I have been unemployed, and with $2.09 in back, the attackers made three (3) payments out of my account, via wire transfers as if I made the payment for .50 cents each. Less than a week when I didn’t receive unemployment benefits, I went online to find out they went online as if they were me and shut down my benefits as if I had informed the State of Florida I no longer needed benefits. Two days after the home service by an At&t service man, we discovered an entire network that had been created, on our home system; a perverse network, but it could only be accessed by me on the new smart television I purchased 8 prior, but never used the smart aspect of it much. For some reason I accessed the network part of the smart television; and there before my eyes were things I did not think could exist in this, the greatest country on the planet; but there was diagrams listing each individual rooms, with titles such as kitchen, mother’s room, master bedroom, and more that I’m not going to discuss here. We then decided to drive 45 mins. to an Apple store, but the waiting list was 2 hours, so we decided to go into the At&t store next door; we met the most intelligent, helpful, and truly for At&t rep. that made any sense, and within 20 minutes had my cell phone service up and running for the first time in 3 weeks. 3 weeks that I could not secure 1 single email, social media accounts; which I only have maybe 3 or 4 email accounts and 3 social medial account. I began to work on the now 57 social medial accounts; live tv; XXXXX, and other accounts that reveal criminal activity at the highest level; for which evidence clearly and concisely details; yet even as of 3 or 4 days ago, we began to experience issues with our service; signals seemed to blocking At&t, either in or out; but we called on no less than 4 or 5 additional occasions in the past 5 days; on the last occasion, we spoke to rep., who finally seemed to resolve our issue in 15 mins.; but the previous call, 3 days before was the last straw where we have lost all faith that At&t has not been honest, upfront, or even legally by running interference or worse for criminal activity. We called them prior with service, all although having issues, and were told that they needed 9 hours to cut or discontinue our service in order for us to get service; No listen to me; we called with service, cell phone, cable and internet; poor, sporadic, but with service, and were told they had to put in a stop or hold on service for 9 hours in order for us to have service. When 9 hours turned into 3 days, 4 calls and still no service. With this filth, and network, or I’m not absolutely sure what it is, or where it was created, or sent from into our network; our home….with the highest expectation of privacy that exists in the law, in this greatest county on the planet; we lost complete faith in any and all integrity with At&t; We’re no longer under any contract with them; I still have the service here up because I’m mapping out my own answers and will figure out who, what, and why? We’re just working class Americans, no one of interest to anyone; but without that cell restored; it has allowed whoever choose to target me with an online malware to loose what little I had left; and at this point, what is left is only my name and my word. And I hope whoever continues to now threaten and force, and continue to attack, whether online or in person; yes, its become physically interactive; and it seems like the At&t’s of the US have all the resources, money, assets and power; where do you go with something like this; I’ve tried initially, but it only serves as self defeating; it sounds like something that happens in the movies, but wake up America, its alive and well right here in the greatest country in world; and if they want to take the last 2 things I have; my name and my word; they better be prepared to take them from cold, cold, cold body. One doesn’t belong to me, it belongs the my Lord and Savior; the other my father gave me, and its not mine to give. I have nothing else, its all been taken.
Robert,
I feel you . I recently moved to Florida and after several emails and postal mail I decided to give ATT a try. It has been a nightmare!!!
I, too, am educated with a MSN in Healthcare Admin and Leadership. 20 years as an Executive in the ever-changing healthcare world and haven’t seen anything like this in my life…..except for Verizon (total crooks)! For almost two weeks, I have had conversations with at least 10 “Asian” customer service and tech support people that can not understand what I’m saying and I can hardly understand them. All they want to say is “Um Hmm….hold on …..let me look”and then repeats the same thing I just said like they are stalling for time. I have had two technicians in my home and spoken with a “loyalty manager” in texas who all told me I could get the Sports Package on my cable for Fox Sports South (I’m originally from Georgia and a die hard Braves fan). I was told by the loyalty support guy in Texas that the “tech team overseas didn’t know what they were talking about and I could get the channel I wanted on U300” which mind you is two times the upgrade from the family package.
The second technician that came to house put a “booster pack” on my internet BUT NEVER TURNED THE DAMN THING ON so I thought it wasn’t working. So of course, the Asians tried to tell me I needed to UPGRADE my internet to 100MBS to solve the problem (which of course was an additional charge). Then the technican comes out on Friday and he figures out the damn thing wasn’t even on so he tell me I only need the 50 mbs that I was originally quoted. And that the Sports package was now loaded but he couldn’t get the channel I wanted to come up….just give it an hour. Of course, he left. Still no FOX SPORTS SOUTH! I call back today, get another ASIAN who repeats and repeats what I say. And tells me the channel I want isn’t available unless I go up to the most expensive package they have U450 which will be an additional charge. I tell her I want my channel and upgrade at the price I was quoted and no additional charge that that is false advertisement. She puts me on hold and 5 min later comes back and tells me “she very sorry, no can do, will be more charge….very sorry”. I then ask to speak to a supervisor. She says, “i doXXXXent you want supervisor to call you”. I said no, I want one now. She said, “I doXXXXent you want supervisor”.
I don’t know what to do at this point. I still don’t have the channels I want. I still have had no one call me. I’m still not satisfied yet my bill is $150. This borders on fraudulent and criminal activity. False advertisement, and straight lying to customers.
I think we have enough dissatisfied customers for a class action suit.I would really like to hear back from Corporate and see how they can resolve this and provide better service.
I purchased 2 S8+ from AT&T after being with Sprint for over 17 years i decided to switch. I purchased my phone and my case for my phone from ATT on 6/14/2017. my phone fell while in the case and the back of the phone and since ATT or Samsung will take responsibility for it I filed a complaint with the FCC to get help on getting it resolved. ATT was quick to replace the case but not the phone. SMH! I spoke to a gentlemen in the FCC department with AT&T and they sent me this cheap LGK20 phone so that i will have a phone. I have a 128g sd card that i cant even move my apps to because it won’t let me and i even formated the sd card. In the meantime, i have sent my phone in to Samsung to get fixed and they want to charge me 216.00 to fix something that not even broken. they want me to replace my LCD screen that not broken! Its the back of the phone that is cracked. Samsung has lied so that they can get money from me and it aint gonna happen! AT&T. IF THIS IS NOT RESERVED WITHIN 14 BUSINESS DAYS (5/25/2018), VERIZON WIRELESS WILL HAVE A NEW CUSTOMER AND XFINITY WILL HAVE A NEW CABLE AND INTERNET CUSTOMER! THERE IS ALREADY A WAR OF THE MOBILE PHONE COMPANIES OUT HERE AND THEY WILL BE HAPPY TO GET MY MONEY!
I am alerting you that one of your employees from AT&T/Direct TV/First Choice Communications; 638 W. Broadway Rd., Suite 401, Mesa AZ 85210 assaulted a 71 year old woman in Sun City AZ on May 12, 2018 at 3:15 pm, while canvassing an elderly neighborhood. His name is Mitch Mullins, DOB 10/19/19XX, license #: CEC 8250; Black Nissan Juke. This violent employee went to another home and verbally assaulted her even though she is a AT&T Direct TV customer. Mitch Mullins then conned his way into another home demanding the homeowner give him water and cookies. He wanted her to leave the room and he demanded this 3 times and was refused each and every time. Mitch Mullins had her sign a blank contract and would not give her a copy and then left with it. He then came over to my home and was told we did not want cable. He then went to another neighbor and and profusely banged on the door instead of ringing the doorbell. He was told to leave by us which he did not like. He then proceed to run toward me with a water bottle in his hand and proceeded to throw the contents at me while circling me to hit me on the head with the bottle. All the while he was shouting very vulgar obscenities (e.g., “I am going to stick my d**k in you, “you dirty mother f-er”, “you whore,” etc. He was told repeatedly to leave and he would not let me run away from him so I had to pick up some pebbles and that I would throw them at him if he didn’t leave. Unfortunately, I had to do it to protect myself. He had already ran away and went down another street. We followed him in our car to get his license number to give to the police all the while calling 911. The police were called and a complaint was filed with the County Attorney Office. Mitch Mullins used his position to terrorize the elderly in Sun City AZ. This is elder abuse and we do not have to tolerate it. This positing is for anyone to beware and not fall victim. This is to expose and depose this violent employee of yours. Hope this matter can be resolved in our favor.
I started out my cell phone career with AT&T. Do to cirXXXXstances beyond my control, I had to use other carriers for quite awhile. So when Direct TV told me of AT&T promotion in September of 2017, I was glad. However, now I am very sorry that I switched from Sprint with my twin sister. Promises were made that were misinformation and have not been followed at all. Promises made: 1. New phones–Ellen Samsung S-8 Plus, Elaine S-8
2, (Wrong) We get to keep old phones 3. (Wrong) AT&t will call Sprint to settle the bill
4. We will get what is left on a $650 Gift card each (x2) 5. Our Direct TV and AT&T bill would be combined to $280.00 or less. Sounds good, Right. We got our phones by special delivery and we were very happy with them. We waited and waited and waited and we finally started inquiring in January, 2018. We continued to get new information such as we needed to turn the old phones into AT&T to get the process started. So, I took the phones to AT&T close by and they refused to keep take them. They said it was too big a mess. So today is April 24, 2018 and all I have gotten is the run around. “It is too late”, “The back office will call you on Monday”……..”Wednesday”…..”Friday” No calls. Now I can’t get anyone to talk to me. I wish CBS was working on this now. This is sure BREECH OF CONTRACT in my book. I will give AT&T Until May 1 (7 days) and then I will start the law suit and Attorney General of Kentucky and BBB complaints. And , by the way, I am a woman, a disabled veteran and retired.
Ellen L Smith
To EVERYONE,
Every company wants to do its best and when things go off the rails to the point it becomes consistent, the CEO wants to know. Most CEOs only know what they are told or see on reports but AT&T’s CEO puts his email out there. Seems he wants the feedback. You can find him through google or his name is Randall Stephenson and his email is rs2982@ att.com .
Stay professional, as I am sure he will be, and help him see through the curtain others have placed before him. Given the message, he may have to hire additional help to answer his emails so cut a little extra time out for him to respond.
Everything is very open with a really clear clarification of the
issues. It was really informative. Your website is very helpful.
Many thanks for sharing!
The absolute worse, I will not pay my money to a company where workers in Philippines lie to you, I will be contacting FCC, Have already asked for recording of my conversation with rep, Loyalty Dept. in Las Vegas says requested them to be expedited then transfers me back to Philippines. Resolutions dept who knows where says i can send a email to president from .Directv.com. where?
DON’T SWITCH INSTEAD OF SAVING $$$ I HAVE NONE OF PROMOTIONAL COMPENSATION & OWE $800 FOR CELL SERVICE TO BOTH VERIZON & ATT F0R SAME MONTH ATT OUTRIGHT lies MISREPRESENTS ITS bait & switch PROMO SUPPOSED TO COVER COSTS OF SWITCHING INSTEAD HORRIBLE EXPERIENCE! NOT ISOLATED INCIDENT OWE $323 ATT(told would be $124) &VERZON $468 (@300 DEViCE installment ATT was 2 pay) IM FURIOUS! not to mention ATT was to pay $179 per TRADE IN 4 TWO IPHONE 6s/ instead $49 store credit NO VISA CARD FOR $358 ATT promo of $650 pr line 4 costs of switching from verizon promo stated ATT to SEND $300 reward card NEVER GOT! PLUS BOGO free OFFER for 2 iPhone 8plus I was charged for BOTH phones??? ATT has no problem sending texts & updating bills but NOTHING RE WHERE ALL THE THE INCENTIVES I WAS PROMISED are
ATT practices are a”MONEYMAKER & CONSOLIDATION of dependence on their services HOWEVER ATT & DIRECTTV ARE GATHERING NEW CUSTOMERS WHO ARE MAKING DECISIONS W/ FALSE & MISLEADING INFO BY ALL EMPLOYEES- ALL CALL CENTERS/ ATT RETAIL STORES /DALLAS/AUSTIN/PA/SOUTH EAST ASIA & THEY BOUNCE PEOPLE BETWEEN ALL WHILE BILLING THEM MORE WHILE PROMISING LESS IT BORDERS ON STEALING/W ACTIVATION FEES NEVER DISCLOSED THREATS OF DISCONNECTION WHEN HAVING JUST SWITCHED WHEN BILL IS TWICE WHAT EXPECTED THIS HAS TO BE LEGALLY DEALT W A CLASS ACTION LAWSUIT IF YOU ARE A LAWYER WILLING TO TAKE THIS CASE ILL BE YOUR FIRST CLIENT I read all of these complaints and I M BAFFLED WHO IS RUNNIN THIS COMPANY? is it like a mafia with the acquisition of Directtv ? having Uverse/wireless/directtv & being now able to combine & consolidate offering incentives/300 reward cards for becoming more and more dependent on this company. Offering 400 reward cards for keeping services when having moved ( both I Have personally qualified for BUT have never received) FCC must get involved as ALL of the services ATT/directv/Uverse entail everything needed by each person in modern society. They have no business doin business with the current lack of customer service based on lies/mispresentation incentives leaving out the loopholes they never communicate prior to customers’ agreement to switch from verizon to ATT in wireless dept/or change tv & internet to be a direct account from previous uverse account ALL of which becomes a labyrinth you can never gain solutions from or anything close to the pricing you were promised
F-ing AT&T sells you everything, then lies about the price, bills you higher later and you can never reach anybody to speak with them…..except Habib in India……..
AT&T is the ABSOLUTE worse business company I have EVER had to deal with in all my 55 years of being a business professional! The customer service representatives tell you one thing and then when you get your bill it’s a lot higher that what they told you. When you try cal call them to fix the problem, you can NEVER get anyone to actually help you! You keep getting transferred or given other numbers to call and no one helps you. Most recently I was told I could save over $50 on my monthly bill. They said if I switched my business plan to a wireless plan, they would not charge me for the cell phone (only the sales tax which I had to immediately give them my credit card info), AND they also said I would not be in a contract. When I received all the information on my email, everything was totally different, including charging me for the phone! Today is 3/17/18 and I’ve been trying since 3/7/18 to get this problem resolved and after wasting over 4 hours of my time on the phone and calling a million phone numbers and getting transferred a million times, the only information I received was to send back the phone which I did on 3/13/18. Yesterday I went to another company to change carriers and get rid of AT&T for good and the new carrier said AT&T told them my account is FROZEN and they can’t port the phone number!! I then called AT&T myself and the cust service rep said everything looked fine on my account and he couldn’t understand why the phone number wasn’t ported! I then got transferred to 4 other people who couldn’t help me and the last one they put my on hold for, disconnected the call!!! I guess I will have to write to the CEO, Randall Stephenson, again (I’ve had to do this before) and see if my problem can get resolved. I know I am not the only person that has experienced problems with AT&T because it seems like EVERYONE I talk to can’t stand dealing with them! One more thing I may add…I have ALWAYS paid my bills on time!
What address did you write to Randall Stephenson at? Thanks
AT&T is the worst company I’ve ever had to deal with! Your customer service people are a bunch of liars! You do whatever you want because you’re so big! It’s just an amazing company I was actually rooting for you to buy time warner! But now I hope you don’t, I hope the government wins. In fact I’m probably going to make a complaint to the attorney general of Massachusetts!
Dear Sir/Madam,
I would like to inform you about my Idea regarding to the charging the battery of electrical devices such as cellphone, tablet, laptop, etc, without connection to the electrical sources.
In this method I used the special materials from green energy and the benefits of this method are including: energy saving, reduced the environmental pollution, costs, time,
At the moment I’m living in Iran and my expertise is Nano technology , and would be my pleasure to give detail information regarding to this Idea at any branches of your company in middle east which is close to Iran.
I would appreciate your concerns regarding to this matter.
Best Regards,
Ahmad Abedi
I was an AT&T landline customer for 37 years with a sterling payment record. I paid $235/month for internet, telephone and TV. I paid $60 per month for cable internet. I paid $45 per month for AT&T landline phone and I paid $130 per month for DirecTV cable with HBO. I was a DirecTV (account no. 28562770) customer for 3 years. My payment records were excellent. On June 8, 2017 Christine (Employee#KM5655) a DIRECTV representative offered me a DIRECTV family package. The representative stated that I could lower my total monthly cable bill if I got an AT&T-DirecTV bundle package. I was quoted a total price of $129.96 per month with tax for AT&T internet, phone service for $39.99 (Advertised price), and DirecTV Family Package with HBO only for $89.97(Advertised price). AT&T phone installation cost was $99 and would be paid in 3 equal installments ($33/month) attached to my cable bill. I agreed to a 1 year AT&T-DirecTV bundle contract for the bundled services. A phone installation date of June 14, 2017 was set. Christine gave me confirmation number 3331281820. Christine stated that I would be charged $180 if I cancelled my bundled service agreement within 1 year. On June 14, 2017 AT&T removed my landline and installed a digital line with phone & internet. For some inexplicable reason AT&T created a new account (#251257181) with the phone installation. Payment was made to DIRECTV on or around June 28, 2017. In July 2017 all my services (Internet-Telephone-TV) were disconnected for non-payment of my bill. AT&T stated I owed $273.47 and was past due $89.97. The total charges on my bill for July 2017 were $404.05! I had to pay $273.47 to restore my services. My cable TV service was not restored and my previous DIRECTV account (#28562770) was closed by AT&T. AT&T charged me activation, reactivation, and installation fees for a new DIRECTV account. AT&T added multiple premium TV channels (Cramming) to the new account. I had only requested the HBO premium channel. AT&T never obtained my agreement or permission about any account modifications. I never consented to an increase in price. The original agreement (contract) was to reduce my monthly payment. I previously was paying about $130 per month for cable TV services. I called AT&T several times trying to resolve the billing mistake, restore cable-TV service and receive an explanation why my DirecTV account was closed. I spent several hours on the phone and internet talking to representatives. I sent letters and “chat” online with AT&T about my situation. AT&T representatives acknowledged seeing notes on my account regarding the closing of my DIRECTV account but didn’t understand the reason. AT&T representatives stated that I did not have an UVerse account and I should contact DIRECTV. DIRECTV representatives stated that I was an UVerse customer and transferred me back to the UVerse section. All representatives stated they didn’t have any record of an active DIRECTV account for me. In August 2017, I attempted to obtain a different telephone and cable service due to poor telephone service and no cable-TV service from AT&T.
AT&T would not release my telephone number. On August 11, 2017 I talked to Adam in the AT&T “Loyalty/Retention” department. Adam determined why I wasn’t receiving cable-TV service but stated he could only fix the technical part; I would have to talk to billing to correct the statement errors. I requested termination of all services from AT&T. Termination request were performed by AT&T representative Dana. I received an email from AT&T stating they are installing Internet-Phone, and DirecTV cable. On August 12, 2017 I received an email from my closed DirecTV account confirming my termination and was being charged a termination fee. I hadn’t received cable-TV since the disconnection in July 2017 and the telephone service was questionable.
On 12/18/17 I received a copy of the letter sent to the FCC Appeals Bureau from AT&T Office of the President. AT&T stated that on 12/12/17, I refused to speak to AT&T unless it was a recorded line. I previously attempted to communicate with AT&T by telephone, chat, mail, and certified USPS mail about this situation. My account was sent to a collection agency stating I have an outstanding balance of $246.55. The erroneous outstanding balance was created by AT&T billing errors when my DirecTV & AT&T account was combined. I spoke with AT&T representative Via Tomos from AT&T Office of the President on 12/18/17 about my account situation. She stated that I cancelled the contract and was responsible for late termination fees and other charges. She stated that I was only without cable-TV service for 2 weeks according to their records. She stated that AT&T would not remove the early termination fees. She stated I would be contacted by the DirecTV manager because she didn’t understand other activities and charges on my account. This feels like Déjà vu.
May I PLEASE have someone from at least middle management contact me about the challenges I have been having with AT&T broadband, VoIP, and the ugly red headed step-child… DirecTv? I have been quite a happy customer of DirecTv for 20+ years UNTIL the big MOVE!! I did my due diligence, so I thought, to bundle services in order to keep my beloved DirecTv and unfortunately since August, I have had a NIGHTMARE on my hands! All I want to do is for someone WHO CARES about the end user (customer), outside of your call centers (script reading, tunnel vision, robotic staff) who no one knows who’s done what, how, when and why… NEVER doXXXXenting, to TALK TO ME SO WE CAN BOTH GET ON THE SAME PAGE and settle this billing problem once and for all. I do NOT want to have you come in and pull everything out (as I had been considering even switching my cellular service from Verizon since I now live in Texas to AT&T), BUT am just about at that point. I have spent at lease 10 man hours and several days of frustration getting transferred to this person and that and given excuse after excuse. As of today, 12/22/17, this is it. Either someone contacts me quickly to understand what has taken place and FIX THE PROBLEM or I go elsewhere… and leave behind more than just this complaint. The time has come where COMPETITION is the rule of the day again. Belly up to the bar or lose yet another…
Pissed beyond measure CUSTOMER!!!!!!!!!!
Dear Mr Stephenson, My father was a proud employee of AT&T for 30 + years starting in Boston and ending in Providence. He enjoyed retirement for a few years before dying at age 67. It was a comfort to him knowing his wife would continue w/ his pension at a reduced payout. He was also promised by AT&T the pension would receive regular COLA increases. This however has not occurred save one instance. My mother has been collecting the same $11,000/year for the last 20+ years. I do her taxes. I know. If you are able to announce to the world the $1,000 bonuses to some 200,000 employees perhaps you can see your way to send more $ my mothers way. She’s still in Rhode Island in the same home my father provided her where I was raised along with four other siblings. Have a Merry Christmas. See you on TV during the AT&T golf classic.
i have had the worst exprience with att employee on keeping their word.i had 3 app. and no one showed up to install internet at my home .i am very disappointed in their services….with 10 being the worst i give them a 10+
I got the AT&T internet, home phone and uverse in July. We made several apt to get installed, half of which they didn’t even bother to show up for. When they did show up they gave us a temporary phone # but didn’t bother to tell us. We had sick parents and didn’t even know we didn’t have a working phone #. Then the billing problems started. As if that nightmare wasn’t enough to scare me away from AT&T forever, I got cell phones. I spent 20 yrs with Verizon and loved their customer service and their service. I went with AT&T because I was told that they don’t charge the line access fees, the activation fees and that I would get a $25 credit on my TV. Well, my first bill came and of course I get charge line access fees, activation fees and now, somehow, I don’t qualify for the $25 TV credit. GO FIGURE!!! AT&T is a bunch of liars!!! Today I was told that their headquarters doesn’t have a phone #. LOL, a phone company with no phone # at headquarters. My bill is more for 2 phones with AT&T then it was for 3 phones with Verizon. AT&T is a trashy company!
DECEIVED/LIED TO
On Fri., 11/24/17, I went to the ATT store at 7150 Fairlane Village Mall, Pottsville, PA and asked to have my cell phone # changed. I’m home all day, handicapped w/MS, and was tired of all the solicitation calls. I’m signed up w/the DO NOT Call but still get between 10-15 calls a day. Young girl gave me a list of new numbers, I picked one and off I went.
On Sat., when I went on line to pay my bill, my normal bundled bill of $151.00 was $199.99.
FOUND OUT IT COST $36.00 TO CHANGE MY CELL #. I WENT BACK TO THE STORE AND 5 CLERKS SAID THEY HADN’T KNOWN THAT. WENT HOME AND CALLED THE ATT 800# AND THE SUPERVISOR SAID EVERYBODY KNOWS THAT. LIAR, LIAR
And the credit travels to one man who had the courage
and also the volition to express the data with the rest with the willing entrepreneurs and also the other normal population. Answer each of the queries inspired
to you on project developments and growth.
One in the biggest concerns for every single employer is deciding who gets higher priority – the
worker or perhaps the customer.
I would like to praise the two AT&T employees that connected our home to the internet recently. There does not seem to be a specific email address for comment on this topic, so I will be using this forum to serve that purpose. As an aside, perhaps such a link should be created and made easy for customers to find. I am left hoping that the exemplary individuals that helped us do get appropriately rewarded, but unsure that this dialog will reach far enough to become encouragement for others.
We have long been disatisfied with the speed and care offered by our local fixed wireless internet provider. At the same time we were quite reluctant to switch to AT&T from experiences years ago regarding our telephone service.
I only know first names so hopefully saying that our house is in the North-East San Antonio Metro Area, and knowing the function served by these employees can lead your staff to their proper identity.
Ultimately, we took the plunge to switch to AT&T for internet.
First out was the installer, Jeff, October 31st, who engratiated himself by working with us to meet our wishes concerning the entry point for the house, and fully explained each step that he performed. He also alerted us to a noise problem on our lines that he felt was related to the aerial route of the incoming cable past a CPS pole-mounted transformer.
Before Jeff left he assured that we got our download speed and notified us that getting the upload speed seemed to be impossible.
About a day after Jeff left our download speed dropped to half, and then a day later our internet connection completely failed. Placing a service call was easy and the response visit was fairly quick.
Salvador arrived, November 3rd, to troubleshoot our problem and soon discovered that the aerial route and the transformer location were incompatible with our internet needs. Again, each step was fully explained and a ground-surface line was laid between the street-side box and our house which re-established the full download speed and slightly improved our upload speed. Salvador also placed an emergency order that will bury a shielded cable as soon a scheduling permits.
We are so very happy that we switched back to AT&T, and recognize that the new company deserves to be complimented in both their improved customer relations and with their technological solutions that allow high speed internet to reach properties at the limits of the last mile.
RE: Return of Equipment Account # 159891650 – Very dissatisfied customer
I am returning the referenced equipment to ATT due to my dissatisfaction to address the billing and payments made on the account with both ATT and Direct TV. My efforts to address the amount owed have been flipped back and forth from ATT and Direct TV several times and nothing has been solved to-date. Let me make it clear, I would still like to have the Uverse and a phone line at 1718 Clay Street but the ordeal that I have gone through leaves a very bitter experience and taste in my mouth. This account was opened on March 1, 2017 and was closed on July 27 or 28, 2017. Based on the agreed plan that I had signed up/agreed to- my monthly billing should have been $113.85 for Direct TV, a phone line and Uverse Internet services. In those five months when the account was closed, I had paid $699.01. At that time the balance still owed is in excess of $600.00. How on God’s green earth does ATT/Direct TV charge more than $1000 for five months of account activities?
Problem
The combination of ATT and Direct TV billing in one account was a disaster where no one person understood or had access to the entire bill. I have spent at least six hours trying to unravel the billing nightmare with the collection agencies and Direct TV and ATT billing personnel. I am a professional accountant and to-date have not been explained how/why the five moths’ bill was in excess of $1000. At the time the account was closed the payments made were way in excess of the agreed billing plan. If somewhere in the process the monthly billing had changed, shouldn’t someone at either ATT or Direct TV have reached to me? I am sure that I am not alone with this billing problem.
Let me suggest that ATT and Direct TV should break up this union if they intend to serve their customers with integrity and transparency.
I intend to raise and this problem to the highest level(s) of management and look forward to a resolution and credit to my account so that I can decide the way forward.
Very dissatisfied customer.
I have AT&T Uverse Service bundles with TV (U300, Internet, and home phone) I pay $245 each month. This company allows their billing department to keep consumer’s money when the issue is their mess up in the first place. I came home one day in June to find that I had no dial tone on my landline. The technician and I went through troubleshooting for an hour that did not work. I called back in August to deal with another hour long troubleshooting call that didn’t work and the technician had the nerve to say it was my phone that may be defective. I called again in September and spent another hour on the phone and finally a technician suggested to send a Tech out. The tech showed up, went into my closet to access an AT&T box to run to signals and finally my landline service is back up and running. The two Techs that were in my home both agreed that I should get a credit for all the months that I had no service from June to September. When I called back the customer service rep tells me that my issue did not justify a credit for that period because her notes said my phone was fixed when I got off the phone with their reps the first couple times I called. I told her that was nonsense because the only way to have my phone fixed was to have a Tech show up to access the box in my closet. My phone never worked from June to that time. I escalated to a manager and she only gave me a credit from Aug. to Sept. because some previous notes said my phone was defective. Mind you it is a brand new cordless phone that I am currently using till this day. Bottom Line is, ATT will do anything to keep from refunding you your hard earned money. Their service is unsatisfactory!!! I deserve a credit from the time I called in June with my first complaint until the day the Tech came to fix my phone line!!! They have kept my money in their own pocket instead of rightfully giving it back to me! Everyone know that their services are very expensive. They don’t help you save any money but that is another story that I could tell about their uncaring service. The worst company ever! I will be moving out of this apartment just because of the number of unsatisfactory events that were not handled properly. ATT is out to take money and does not care about it’s customers!
Been AT&T Small business and personal Customer since 1940’s when it was Bell Telephone, prior to breaking it up. Never changed. And the evil of the Patriot Act has allowed AT&T to dump on all of it’s customers because it collects data for the Government, which everyone seems OK with, since everyone buys into the notion they are not any threat until the Government says they are (wake up, America!)…
AT&T mandates contract “renegotiations” every yr “in order to get the best price for services offered”. Hate it, should be one price, the end.
Renegotiated contract in August, told would receive same contract as previous years due to good customer for decades, and never missing one payment, never!
Received bill following month, was almost $200 more than what bill should have been. Contacted parties at AT&T which guaranteed contract, told to pay amount from the previous month, they would ensure “problem” resolved. Payment made, early, as usual.
This month, received 4 different notices of amount due, all 4 reflecting differing amounts. Called AT&T immediately Friday, could not reach the three parties I was transferred to in August, due to the way AT&T has to put contracts into place, and who guaranteed last years contract, but did reach “supervisor” who lectured me, said the parties who guaranteed contract did not have authority, only he could resolve issue, which would have increased monthly payments over $50 due to “changes under News You can Use”, on BACK of bill and last sheet online. (should be on FRONT!). Was lectured about importance in paying bill, spoke in very condescending manner, refused to realize I was told other parties guaranteed contract and I was paying what told, I had been paying what I was told, obvious I was trying! He wouldn’t hear of it… Have never been spoken to by anyone so filled with authoritarian malice. After his spewing what an irresponsible person I was, how I was probably not a good business person (86 years, always in the black), I had to do what he said, told him I couldn’t rely on his information, that I was told by parties A, B and C, contract would not change; how did I know he was actually in a position to make ANY guarantees except it was his opinion of himself and his position, that according to him, my bill would increase, yet promised by others who said same thing about their authority to keep same contract. Would call Monday and try to get resolved. He also stated I waited too long to renegotiate, (not according to letters from AT&T and timely manner in which I took action) In office early this morning, service cut off, “cut off”, no phone, no fax, no internet, no email…NO BUSINESS! and this was initiated by power happy guy on Friday. Contacted office of President, they have proof I have been trying to get this resolved (computer notes), and are trying to get service reinstated until issue can be resolved. This is extortion, no one at AT&T has any authority except power guy, att service sucks, phones always crackly, internet slow, in and out, even Cell phone service sucks, but have no alternative to switch internet or land lines due to franchise agreements by corrupt individuals and politicians in city where I reside.
Wish we would all just boycott…demand from our politicians to investigate this “legalized extortion” and put a stop to it. But, waste of time, again, AT&T collects data for gov to spy on all of us and these decisions to allow this behavior are endorsed 100% by the swamp.
May or may not have service temporarily reinstated until issue can be resolved, but know I’m loosing money but who gives a crap. Government and AT&T will get all I have before all is said and done, just a peon after decades of loyalty to a company who’s decisions are made by persons who get to hide behind a closed door….brave bunch of #SW!@’s
We brought a new home last year so I call direct tv not att , we did a two year plan for 100.00 month total, but every month we have to call now we are 1 yrs done now the new reason is because we don’t have att phone or internet so now the bill is going up. So ATT let me tell you I will do without then to have anything to do with ATT, and also by the way you talk to the US when you order from them any thing goes wrong afterward you talk to some oversea…. SINCERLY NOT A ATT CUSTOMER EVER……..
So I ask, ” doesn’t an appointment mean anything”. He looked at me like I had 2 heads.
This is the second time I have had issues with this store. I will never step foot in that store again!
As a retired employee it is difficult to realize how ATT can arbitrarily raise my rate when a 2 year contract was obtained. In Feb of 2017 I obtained a bundle, U-Verse TV, Internet and phone. My bill was around $149.00. Just recently, Sep 2017, I contacted ATT to have my telephone number changed of which ATT stated there would be no charge for the change. That is when my nightmare started with ATT. I received an ATT Conformation Statement showing an increase in my monthly bill to about $190.00. I called ATT approx. 6 times and was told since I changed my phone number the phone and internet promotion were eliminated, by mistake, on my two year contract. I was able to reinstate my Internet promotion; however the monthly phone bill issue has been a nightmare. ATT was never able to reinstate the $20.01 promotion but was able to give me a $12.00 promotional discount. All I did was change a phone number. Why is ATT not honoring the $20.00 promotion for my phone even though I have a contract with them? Is it OK for ATT to breach a contract whenever they deem necessary? The Louisiana State Public Service Commission and the FCC needs to investigate ATT for these practices because I do not believe I am the only individual that ATT is slowly raising their rates due to minor changes in service. At one time ATT was a huge corporation and was broken up by the Government. Appears they are too big again. I would like to see my issue resolved but I am not holding my breath.
On September 10, 2017 our home was in the epa center of Irma on Cudjoe Key Florida. We have not been back and in the process of clean up for the past 30+ days. The first responders were amazing helping getting the infrastructure back up and going fairly quickly. Cudjoe Key was one of the last to be reconnected to water, electric and other nessities. We are an ATT customer for many years in IN and then we transferred it to FL. Comcast not only told customers there would be nor charge to them till they had been restored, they also were restored to internet weeks ago.
This being said, we have made numerous calls to ATT and doXXXXented everyone front the time of day to whom we spoke to. Many were in the Phillipines and really were clueless to what had just happen here in Florida Keys. They even admitted it. We were told that a ticket had been issued and someone would be coming out to help us. As you can guess no one showed up even after serveal tickets were issued. This is now 10/12/2017.
Grace from Customer served has now called us on 10/12/2017, once to say there was someone at the house. Really…we walked out side and looked everywhere and even down the street…no one was here. She called 3 more times to say someone was coming. She stated she escalated the ticket, Still no one. ATT customer service is failing miserably and we have seen on social media that thousands if not more across the US feel the same way. I can say for a fact on Cudjoe Key Nextdoor the sentiment it that many are going to change to Comcast. ATT lost an major opportunity to step up to the plate and take care of thier loyal customers.
My husband runs his business from his home office and having internet it critical. We are seriously considering changing to another carrier. And for sure will be using social media to share our experience with ATT. It’s truly a shame that it’s driven by that mass number of customers that have not had this issue and those of us, even just one customer that just wants this issue fixed in a timely manner.
Repectfully Summitted
On August 28th, I lost my home in the flood. I have moved in with my Dad, temporarily. Also, on August 28th, we lost AT&T services at my Dad’s. I have repeatedly called to get an update…to NO avail. On Wednesday of last week, I called again. I was told that the issues had been rectified and could not understand why I didn’t have service. A service tech was scheduled to come out on Thurs…between 1:00 and 4:00. Ha…NO SHOW. I called again and was told that the service had been placed on hold because they were still working on a cable. Of course, no one bothered to notify us. On Saturday, my Dad received his AT&T bill…for services that he has not had. No internet..no home phone. I just called again. I was transferred 3 different times…to people that I cannot understand…and who cannot understand me. Nothing was accomplished. I am LIVID!!!! Of course, AT&T doesn’t care! Guess I’ll start looking for services from somewhere else!!!
To whom it may concern:
I am a long term customer of AT&T, and have had many of the “perks” that come along with being an AT&T customer. For many, many years I had your roadside assistance, which we practically never used. My daughter called for roadside assistance on June 5 of this year and was told that they, Allied Dispatch, your provider, could not help where she was located, which ultimately ended in her having to call the state police and they aided her in getting an independent contractor, costing out of pocket $357. I have been trying to get my monies back from Allied Dispatch since July 1 to no avail. I have been given nothing but the run around by a Tiffany Hughes and an Ashley Vaughn, both of who are totally incompetent and useless. I have a folder full of emails from both of these young ladies assuring me that they are working on my reimbursement, but to date, I have not seen my money. “You” cannot call them because no one ever answers the phone, the only means of communication is email and if you are lucky they respond within a week. I was told originally that it would take at least 30 days for me to get my money back, but I think 90 days is a bit excessive. I have called AT&T repetitively, and they have been superlative, but ultimately it is out of their hands. In my last email to Allied Dispatch I assured them that if I did not receive my money back by 9/22/2017, 90 plus days after the original phone call on June 5 that I would contact corporate headquarters and recommend that you find another vendor for your services. I have NEVER had any unsolvable problems with AT&T prior to this. My recommendation would be for someone to look into the service that they are providing on your behalf.
Sincerely,
Michele M. Sholl
With a 401(k), you control how your money is invested.
Today has been a bad day with att. my home phone has not been able to receive incoming calls. I have talked talked to Janey x2 ,sherri and sheree who gave me a phone number for Gloria my case manager 858-886-5500 case #NC1706264 of which when I called that number the person sheree ( she was really argumentative with me) and said this was the employee emergency number.. I called back to att got janey again and told her what sheree said that this number was att employee emergency phone number. janey said that this is the number for Gloria my case manager of which I am getting the run around from customer service.the installation has been completed but I still cannot receive incoming calls. no one would give me case manager Gloria phone number.
I made the biggest mistake almost 9 months ago. I switched from Comcast to AT&T. Never used the service before. I tried for 6 months to correct my billing. I signed up for the 89.99 bundle package only to start receiving bills for over $300.00 dollars. After reaching someone in the Executive office and a bill totaling over $1400.00, I was promised various credits. My services were turned off on two occasions and phone line interrupted once with a 98 year old person living in the home. The representatives basically called me a lie after reading all the notes and stating I decline the 89.99 bundle package. I paid over 1,024.13 (Jan – Aug) on a package that was approx. 102.00 with taxes. You figure the math. They had to nerves to say I still owed them 300 + dollars.
I had a different account with the same problem. The only difference is that they told me I was lying after the 1st bill came out. Again, I didn’t sign up for the 89.99 bundle package.
There are a few honest people in the company. One representative calculated the total and look at the credits and stated, “Mr. Cosey your account should show a credit”. Another representative sent me the original contract show I signed up for the bundle package for 89.99.
I refused to by the 300.00 so the service was terminated. Then they stated, ” I owe a cancellation fee of 380.” 2 services cancelled in one day for their mistakes. I stated, “See you in court”
Never would I recommend AT&T / DirectTV to anyone
Thank you very much for your post.I have been with Cox for 27 yrs but after reading all of the above THERE IS NO WAY I would switch to AT&T.
I certainly hope that this will be reviewed and responded to by someone in authority. If not, I will continue to write and call until I receive satisfaction. If all else fails, I will take it to the news station
On 7/6/17, we had an AT&T installer at our house to install the land line and internet. Direct TV was there at the same time. We were switching from Comcast to AT&T/Direct. That was the biggest mistake we ever made.
While AT&T installer was in our attic, he broke one of our water pipes. He calmly came in the house and announced that there was a broken pipe. We immediately turned the water off to the house. AT&T called a plumber and he came out and fixed the pipe. He asked the installer if he broke any other pipes and he told him “no”. The installer left. The plumber asked to turn the water back on, and when it was, found that there was another pipe broken. It wasn’t noticed immediately. The plumber was trying to discover why the water pressure was low.. then found out that it was due to the other pipe being broken. Turned the water off again, and fixed the second pipe. Roto Rooter was called by AT&T to come in and do the drying out of the house. Our garage ceiling fell in , the kitchen ceiling, the master bath and the third bedroom. All of our wood flooring had to be taken up, the walls cut, to remove the insulation that was wet (soaked). Roto Rooter was there for 4 days, drying out and removing the damaged walls, floors, etc. Roto Rooter submitted an extensive, detailed report, complete with photographs of all of the damage.
We have been in a motel since 7/7/17. We cannot stay at the house due to the open ceilings, walls, exposed insulation and all of the dust from removing the flooring, walls and ceilings . I have COPD, and just finished fighting breast cancer. My husband has had open heart surgery and suffers from PTSD. This situation is not helping any of this. We have been told that once a contractor begins to work on the house, it will be at least a month before it’s finished. This will include flooring, replacing the ceilings, walls, insulation, kitchen cabinets and painting everything again.
We are not asking for anything that we are not entitled to. We just want our house put back the way it was. By law, that is what AT&T is liable for. If we can’t get the satisfaction that is due to us, then, I guess the nice person will be replaced by a royal “XXXXXX”. If that happens, we will be suing for the house to be fixed, and, damages and emotional distress for all that we are having to endure.
The sad part is that we had already remodeled the house. Everything was new. And now, AT&T doesn’t want to put it back the way it was. We’ve been with AT&T since it was BellSouth. However, I would never recommend this company or Direct TV to anyone. They certainly don’t stand behind their customers.
Absolute worst bundle service after less than 45 day 8 calls to customer service 3 to billing ,3 to loyalty ,I still can’t get correct bill. Zero customer service, questionable integrity and unbelievably incompetent. I finally had to cancel for my sanity. I will never every use any of ATT services or recommend them to anyone .
I hope this review gets read in time to discourage possible perspective customers from making a huge mistake in going with U verse.
I sadly backed in to U verse 10 years ago. I was on the phone at that time discussing a problem with ATT, when the customer service person suggested U verse to me. I made notes along the way of that conversation, and not having a current provider made the mistake of joining U verse. What got my interest was being told that I had a “contract” that would keep all prices current. That unfortunately turned out to be a lie.
You are probably asking why did I stay with U verse for almost 10 years. here is the fact. Every single time I had a rate increase or an incorrect charge, U verse was quick to help and do the right thing at MY expense. Let me state that from the get go, I had a bundle, of phone,internet, and TV.
Here’s what you need to understand. EVERY TIME that you make a legitimate complaint U verse would resolve the situation, BUT it came with a non disclosed contingency, which was that one of the parts of the bundle would be extended. So, in reality you would not have your bundle ending on the same anniversary date as when you started with U verse.
ALSO, there is NO SUCH thing as a ” contract” with U verse. They are truly PROMOTIONS. And heaven forbid you fail to contact them prior to that specific promotion ending, they slam you immediately on the next bill at 100% charges. Than you have to do a song and dance, dump through hoops, COMPLAIN, and than they help you by finally doing the right thing and make the proper credits. WHAT YOU DON’T KNOW is that they continue to give you the latest PROMOTION, NOT A CONTRACT, for another period of time, BUT still extend certain portion of the bundle. Translation= you are once again not told that your bundle is ending along the way at different times.
The final straw was when I had enough of U verse, and finally severed the relationship this year on May 19th. I actually told them 3 weeks prior that I wanted everything cancelled on May 19, and that I was going with a new provider. Her is what the FAILED to tell me. THEY FAILED TO TELL ME NOT TO CANCEL MY PHONE. What I did not know, and they did, was that if the phone was cancelled I WOULD NOT BE ABLE TO PORT MY 30 YEAR HOME NUMBER TO THE NEW PROVIDER. It actually took me 3 weeks to get my number ported over to COMCAST.
U verse is a total joke. And by the way, COMCAST has an incredible picture reception.
Are any of these complaints answered or does at&t lock you in and laugh? I was on the phone with your customer service for over 2hrs. and to no veil nothing got resolved. This had to do with your one of your many employee who sold me a phone and Insurance. I asked twice (and have a witness) if there was a deductible for use of insurance, he told me straight out NO!! 3 month later I get a bill for $250.00 for a phone that had a broken screen. The phone was not dropped and the agent at the apple store even inspected it and said it was a fall-tee screen. I feel you need to train your employee not to lie just to make quick sale. Or is that the way AT&T works????
will be waiting for a respond!!!
To CEO Randall L. Stephenson How could you justify the Want To Be Dictator using the address to the Boy Scouts Of America as a political platform. Dear leader Twitterlini must think these young men and children are his new Brown Shirts. This customer of many years and many services and (combat veteran) I am sickened by your support of Putin’s Boyfriend !
We signed up with at&t-directv on 3/26/17, install 3/28/17. we were promised a $ 200.00 gift card. NOTHING!!!! I have been calling the store mgr. Brian and he tells me they are backordered 6-8 month. I spoke to Deanna at ATT, and told it expired the end on march. the mgr does not HELP!!.And we should of received it last month. Since calling around I just found out that I had to send in my final bill for the switch. I entered them on June 16. Got shot down 4 X. Here are my tracking# 787537731 & 78753XXXXX.
I am so tired of me doing the work. I will be glad to let the BBB know how your company work and the mgr Brian works
store
5555 Whittlesly Blvd
Columbus,ga
plus your email address DOES NOT WORK
—– The following addresses had permanent fatal errors —–
(reason: 550 5.1.1 … User unknown
The same thing is happening to me right now. This “manager,” Mark, told me to not deal with anyone but him due to all of the problems I have had with AT&T. He promised me the $200 Visa card, so I could break my contract with my other provider. I got $100 Visa card, and now they are saying the other hundred is in coupons! Seriously! Oh and Mark the manager won’t answer my emails. Last time this happened, I called AT&T. They emailed him to call me (today the AT&T rep said they don’t email like that. Oh, really? Last month they did). He called last time and said my emails were going to spam. He said he fixed that and had me email him right then. He got that email. So I’m back in spam? or being ignored? I have been told nothing but lies by this company, and I have been with them for 30 years! My stupidity.
on December 2013 the house was vacated and put on the market, It sold March of 2014, Prior to leaving the Aqueduct home, from yahoo.com the account changed four hands, to SBC Global sold out to AT&T franchise, AT&T U-Verse came to the Aqueduct house, removed my modem and installed their new AT&T U-verse internet system. then in about one year, I closed the account on Dec 2013 got cancer and was so sick I could not even make out how to write a check. My bank the Fraud department called asking if I approved AT&T to keep taking money from my account? I said no. My bank gave me $1,200 dollars for this years fraud, January to October 2017. then AT&T denied owing me and said I never closed the Account. now it is November 2017, they finally stopped billing my account after reading all these complaints we need a Class action Law suit filed on behalf of all those ripped off, but I contacted the State Attorney General which the FCC told me was best move next. after reading these I am going Big on the Law Suit Evidence demands a verdict. I still have Cancer and need more chemo, but I am going to fight these thief’s worse then mISIS or Killary klintonn
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MR STEPHHSEN ATT HAQS LOST TWO WORDS FROM ITS VOCABULARY. CUSTOMER SERVICE AND ATT LOST THEM SOMEWHER BETWEEN USE AND LESS TO ME WHO SPENT 45 YEARS IN CUSTOMER SERVICE A CUCSTOMER MEANT MY PAYCHECK TO YOUR PERSONNELL A CUSTOMER MEAN ZIP
I did a post earlier, why is it not appearing on here???
AT&T is attempting to acquire Time Warner which includes CNN. I personally have been happily using an AT&T subsidiary service, Cricket Wireless as have many of my relatives. If, however, AT&T acquires CNN in its current form with present out-of-control politically motivated management, reporters and personnel with no drastic changes made, we will be changing to another cell phone provider. Additionally I will not consider using any other AT&T associated products if I am aware of the connection until that blight is corrected or eliminated. It would be refreshing to actually have real news reported detailing the facts from all sides, not contrived drivel. Both broadcast and print news is sorely lacking such an unbiased information source at this time. Everything is opinion and innuendo. AT&T has an opportunity here to change that. I and my family will be watching.
AT&T used to be a good company. It’s making big bucks but no longer will provide service for it’s products. I spent 3 hours on the chat line trying to get service for a landline that was out. The chat line is overseas and the person will call you and promise service. If you are going to give up they will connect you with a line that rings for 10 – 15 minutes with no answer. After 3 hours I was finally connected to a live person who connected me with a repairman and was told it would be 6 days before our landline can be repaired.
3 hours and this is a communication company!
With the population exploding and the increase in customers AT&T has not increased their repair people for 2 reasons – it’s more money for the company’s CEO’s so they can buy that 5th or 6th house in Europe. And all they want to do is sell products and leave you in the ditch when your service goes out. It’s all about money that the wing nuts at the top care about!
Also watch out if you have a landline – they have made it known they are getting out of the landline business – another reason why we have to wait 6 days for repair! Thank God we didn’t bundle!
I would leave my email that i can use but it has alrwady been hacked and my gmail can’t send because it wants all permissions to use even body sensor etc. This I’ve never heard of because I’ve never had this problem before. Now i know why is because AT&T has given me and more a NON EXISTENT IP ADDRESS. ME AND THE REST OF THIS SO CALLED PRIVATE GROUP DON’T HAVE A REAL ISP NOR HOST FOR OUR INTERNET SERVICE. I’M WITH CRICKET BUT AT&T ARE THE ONES RUNNING MY SERVICE. ALL THAT’S HAVING TROUBLE PLEASE LOOK AT YOUR IP NUMBER THEN GO ON GOOGLE AND LOOK FOR CLIENTIP OR WHOIS.COM AND YOU WILL SEE YOU ARE NOT ASSIGNED A IP NUMBER. THIS MEANS WE DON’T HAVE THE COMPLETE ACCESS TO THE INTERNET AS WE SHOULD AND ARE NOT PROTECTED. ANYONE WITH A REMOTE UNKNOWN IP IS NOT ANONONMOUS ON THE WEB. ANYONE CAN SEE ALL ABOUT US, LOCATIONTO ADDRESS, EMAIL ETC.AT ANY TIME THEY WANT.AT&T HAS GOTTEN SO ARROGANT THEY THINK THEY CAN MISTREAT SOME CUSTOMERS LIKE TRASH. I WILL NOT STOP UNTIL SOMETHING IS DONE. I HAVE BEEN STALKED, EMAIL HACKED, CLONED PHONE, REROUTED CALLS, SETTING MODIFIED, TO DRAW OVER APPS TO NOT GOOD SERVICE. IF WE ALL UNITE WE CAN STOP THIS HORRENDOUS COMPANY. I CALLED THE CORPORATE OFFICE JUST NOW AND TALKED TO MISTY AND SHE TOOK A REPORT. IF YOU WANT HER FULL NAME AND NUMBER EMAIL ME AND I’LL RESPOND BACK TROUGH MY OTHER EMAIL ACCOUNT. WE THE PEOPLE HAVE GOT TO STICK TOGETHER TO STOP COMPANIES LIKE AT&T FROM DOING THIS. PLEASE CHECK OUT YOUR IP ON YOUR PHONE THEN GO TO SITE PUT IT IN THERE ,THEN LET THE SITE TELL YOU WHAT YOUR REAL IP # IS.
Has anyone noticed that the comment /complaint I left earlier today that was right under Carla’s comment/ complaint has disappeared from this article/ group? Well that’s ok because i have it saved and shows all. I hope y’all read it because this has been going on since September of last year. Why was my complaint removed from the site? I’m going to pay to put in the local paper what AT&T is and has been doing to all of us. Maybe someone of Power can help us. I’m going to also submit a complaint to our attorney general office and all that will listen to Stop This Money Hungry company from trating customers that is making them richer the way they are doing us. I Pray all of ayou will do the same. Martha. we’ll see if this one disapears as the first complaint did today.Martha
I HAVE BEEN ON THE PHONE FOR CLOSE TO 18 HOURS SINCE APRIL TO DATE 07/08 2017. WE ORDERED DIRECT TV WITHOUT U-VERSE. AT&T CALLS AND WANTS TO ADD THE BUNDEL. WE DISCUSS THE INSTALLATION AND AM TOLD A NEW LINE NEEDS TO BE BROUGHT IN AND A NEW MODEM. I TELL THE SALES JOCKY THAT I HAVE SURVALENCE CAMERAS THAT ARE NOT HOOKED INTO A CENTRAL STATION. I VIEW THEM ON A MONITOR AS WELL AS MY COMPUTER. WITH A NEW MODEM MY CAMERAS NEEDED TO BE REINSTALLED. I AM TOLD IF AT&T BREAKS IT THEY FIX IT. I ASK WHEN WILL THAT BE DONE I AM TOLD THE SAME TIME. I SET UP A DAY. I AM TOLD THEY DON’T DO THAT AT THE TIME OF INSTALL. I SAY FORGET ABOUT U-VERSE I DON’T WANT IT. THEY SAY INSTALL IT AND THEY WOULD WORK ON MY PROBLEM.I SAY OK. AFTER ABOUT A MONTH I AM SENT TO A CLAIMS SERVICE CALLED SEDGWICK. BEFOR SEDGWICK GETS INTO THE PUCTURE I CONTACT A TECH COMPANY TO SET UP MY CAMERAS. IT COST $385.00. THECLAIMS DEPT. DENYS THE CLAIM ON THE PHONE WITHOUT ANY INVESTAGATION. THE PERSON SAYS THE PHONE COMPANY IS NOT RESPONSABLE FOR ANY DAMAGES THEY DO TO YOUR PROPERTY. I AM INSTRUCTED TO READ MY CONTRACT.I SAY I DID NOT SEE OR SIGN A CONTRACT ,THE ONLY CONTRACT I HAD WAS WITH DIRECT TV FOR TWO YEARS . AT&T WAS NOT INVOVED IN THAT SET UP. SHE SAID AT&T TOLD HER TO DENY IT. I SPOKE TO THE CORP. OFFICE TWICE, OH THE FIRST ONE WAS APPALLED AND WAS GOING TO SEND MY COMPLAINT TO THE HIGHEST DEGREE. ZERO FEEDBACK. I CALLED AGAIN AND GOOD OLD JOE ON THE PHONE SAYS THE CLAIMS DEPT.MAKES THE DECISION AND NO ONE FROM CLAIMS CALLED. NO HELP. I GET A WRITTEN LETTER STATING A SEGMENT FROM AT&T CONTRACT THAT THE HOMEONER IS RESPONSABLE IF THE U-VERSE PHONE ARE NOT COMPATABLE THEN THE SECURITY COMPANY MANNING THE ALARM SYSTEM NEEDS TO BE CALLED FOR SET UP. I TELL THEM THIS IS NOT AN ALARM ISSUE AND NOT A COBATABILITY ISSUE BUT A DISCONNECT ISSUE AND MY DISCONNECT IS AT THE MODEM NOT AT THE PHONE LINES. THEN ONE DAY MY SURVALANCE CAMERAS GO DOWN AND ICANNOT BE VIEWED ON MY COMPUTER. THE TECH GUY LOOKS HE CHECKS AND SAYS I HAVE A BAD NEW MODEM. I CALL AT&T SURE ENOUGH A BAD MODEM,THEY SHIP A NEW ONE I PLUG IN ALL THE CONNECTIONS I GET ALL MY CAMERAS.THE TECH GUY BILLS ME $150..00. NOW I SPENT $535.00 OF MY MONEY TO CORRECT A PHONE COMPANY PROBLEM. I SENT A REPLY BACK TO THE ADJUSTER STATING IN CALIFORNIA AND IT MAY BE NATIONAL LAW. WHEN SERVICES HAVE A CONTRACT IT HAS TO BE VIEWED AND SIGNED AND THE SIGNER HAS 3 DAYS TO CANCEL. CAR DEALERS HAVE THAT BLDG. CONTRACTORS ETC. I WAS NEVER PRESENTED WITH THAT OPTION. I WILL TAKE THEM TO COURT AND WIN BUT NOT FOR THE AMOUNT THEY OWE ME. IT WOULD BE CHEAPER IF THEY PAY NOW. ONE OTHER THING THE CLAIMS ADJUSTER SHOULD HAVE SENT ME A CLAIM FORM TO FILL OUT SO I CAN PRESENT A STATEMENT OF A CLAIM. TWO BIG NO NO’S BY THE CALIFORNIA STATE ATTORNEY’S GENERAL’S OFFICE. BY THE WAY PLEASE EDUCATE YOUR HELP IF THEY WERE TO WORK FOR ME I WOULD NOT HAVE ALLOW HANGNUPS ON ANY CUSTOMERS BECAUSE THE QUESTIONS ARE TOO HARD TO ANSWER. NOW LETS SEE WHERE THIS POST GOES MORE THAN LIKLEY THE ROUND FILE
I am tired of talking to your customer service department and speak to representative from other countries. There are constant communication barriers that provide for poor customer service. I will join and encourage others to boycott at&t and direct tv until you decide to bring the customer department back to the United States
This is not my first complaint but my issue still has not been resolved and I don’t know what to do. I do everything I am told to do and still it does not get resolved. This has been an ongoing issue since May 3, 2017 when I signed up for the bundle deal with Direct TV, phone and internet. It started when I couldn’t get anyone to schedule an appointment for me to have the phone and internet installed. I finally got it scheduled for May 19, 2017. The next day I found out that I had to pick my dad up from Chemotherapy so I called to reschedule until May 22, 2017. I called 4 times and did chat and was assured that it had been changed. I also got a call from James in the porting department that my number had been ported and that they would be out on May 22, 2017 to finish installing my phone. I took the day off. No one ever showed up to install the phone or internet. I contacted chat and was assured that they would be out that day (May 22, 2017). No one ever showed. I called the escalation department on Tuesday May 23, 2017 and was told that they had come on the 19th and that no one was home. They then transferred me to the order department where I was told that the order had been closed since the work had been done. How can the order be closed when the work had not been done. They then transferred me to the repair department since they said this was now a repair not an order. The repair department gave me the runaround and would not tell me what the issue was and would not schedule anyone to come out. They then transferred me to a Ms. Black who informed me that since my phone was still active with Time Warner Customer Service had to do something or they could not finish the install. I asked her why no one had called me and she said they don’t call customers when there is a problem. I told her about all my calls, my rescheduling and my call from James and she proceeded to tell me that she didn’t believe me and that I was lying. She said this at least 10 times. She told me I would have to call customer service the next day because it was 6:00 and they closed at 7:00 so I couldn’t talk to them. Which made no sense to me but I did as she asked and called back Wednesday May 24,2017 and was told that my number has been ported, that I was already being charged for the phone and internet and that a technician was scheduled to come out on Monday May 29, 2017 between 9:00 and 1:00. I took the day off again and no one shows up. I lost 8 hours of holiday pay because of it. If I had worked I would have gotten paid the extra 8 hours for the holiday. The stress has been so much on me that last week I wound up in the emergency room with chest pains. Turned out to be anxiety but that was another $300 you cost me. I am changing to your service because of money yet you have cost me a lot. I am still having to pay for Time Warner which is twice as high as you are. I can’t disconnect my phone and internet until you come install them at my home. I have talked to the following departments numerous times without ever getting the same answer: Customer Service, Customer Loyalty, Escalations, Orders, Repairs, Porting, Sales, and Chat. I have also put in complaints with Corporate and Social Media. I contacted Social Media and they just referred me back to where I had already been for the last 3+ weeks. If my social media at my company did that they would get fired. If they can’t handle the complaint then they find someone that can. I do Customer Service and we have to be honest with our Customers, help them resolve their issues on the first call, give them correct information and treat them as important since they are our life line. Without them we don’t make money. If you don’t want me as a customer please let me know and let me know why. I don’t know where else to go or what else to do. NO ONE wants to help or give me the correct information. I was told that my number had been ported over which means you are saying that you have my number but haven’t yet given me the service. Can someone PLEASE contact me and let me know what I need to do to get my service.
Your customer service is horrible. I made an appointme to get service installed on the 23rd. The tech came and had the wrong equipment. He was there for 10 hours and 3 days later, i still have no service. The equipment is installed, but no service. No one can yell me why. So, when your equipment comes back to you smashed into little pieces, i wont be able to tell you why, it just is!
You cant even get to a person that can solve the problem, just people who tell you different stories. Worst customer service ever.
I have had AT&T U-verse and Internet service on and off for several years.
In late January of this year I decided to switch my Internet and TV service to Spectrum, as they provided similar services (actually, slightly higher Internet speed) and the promise of great customer service.
I called AT&T customer service around end of January – early February, to request for my service to be disconnected. I was informed that the Direct TV service will be disconnected and there was jo penalty, as for the AT&T U-verse, there will be a penalty. Late February I received a bill – I called customer service to clarify that I had already requested for my service to be disconnected – the person I spoke to said that there was no record of my request. I started from the beginning, explaining that as of Jan 29 I had Spectrum as my provider, therefore did not need two different providers and two separate bills. I was told that I will need to return the equipment and that my request will be processed. Unfortunately, I had to go out of town and was unable to take care of that for few weeks – when I returned, there was another bill, even higher, waiting for me.
I called customer service once again (end of March) and I explained to them the situation – they told me that they do see where I requested for my service to be terminated (in February!) and that as soon as I return my equipment, I will have a $0.00 balance. They told me that I can return the box at any AT&T store – that did not turn out to be the case, as when I took it to the Town East Blvd store, they refused to accept it and instructed me to actually take it to an UPS store. I did so within a few days.
Around the same time, I was approached by phone by Direct TV / AT&T and eventually I was convinced to switch back to AT&T. The representative I spoke with was very courteous – I explained to him the situation I was in, and he told me that as I am switching back, as soon as all equipment was received, the slate will be wiped clean. I proceeded to cancel my service with Spectrum and switched back.
I called AT&T customer service around May 7th, as I found a bill for the bill cycle 3/23-4/22 for $308.15; I was informed that both my AT&T and my Direct TV old balances are $0.00 (Lourdes was the rep for AT&T). Both representatives apologized for any confusion and instructed me to disregard the bill.
Imagine my surprise when I received a collection letter stating that I owe $308.15 for U-Verse services on my old account. I called the collection agency and unformed them of my previous week’s conversation with AT&T’s customer service – the representative from the agency told me that all she sees is that I have a balance and that I better pay it before it starts affecting other issues. She suggested that I call AT&T again. Which I did. I spoke with a representative who informed that I need to return the U-verse equipment. I informed her that I had already done so, and I requested to speak with her supervisor. I was on hold for 55 minutes. I hung up and called again – I was transferred 2 times; when finally someone got on the phone, they reviewed my account and informed me that I have a 0.00 balance due to the fact that the collection agency had “bought my debt” – also, I was informed that there is all they can see and that I need to call the collection agency. After asking for more details, I was finally told that they can see that I did have a $308.15 balance – as this information seemed to be quite contradictory, I requested once again to be allowed to speak with a supervisor. I was put on hold and had to hang up 45 minutes later, as no one picked up.To summarize, I am extremely disappointed not only that my few requests to cancel my service were ignored, but also that despite all my attempts to communicate and clarify, I was unable to speak with a supervisor, even after waiting for very extended amounts of time. I assure you that I never had the intention to pay for cable and TV service for both AT&T/Direct TV and Spectrum. I did cancel in a timely manner with Direct TV and followed the same suit with AT&T. For whatever reason, the U-verse part seems to have fallen through the cracks, I have to wonder if I made a mistake in switching back – the fact that I receive different and contradictory information not only when I speak with different representatives, but also when I speak with only one, along with the lack of access to a supervisor, makes me very uneasy about the current and potential future need of assistance from customer service.
Day 1, DirecTV installed satellite in bad location, installed inside incorrectly, never tuned for signal. AT&T tech called cancelled that day, called the next, cancelled AGAIN! I INFORMED them if they did not show up for the next day appointment to send someone to retrieve ALL equipment from DirecTV!! After all, I received NO paperwork and I had NOT signed any paperwork! The remote malfunctioned that day. I called DirecTV, spoke with a spv., requesting a replacement. He absolutely Refused! I said, ‘Really’! He said, “uh huh”. I asked if he had to quit school early and how he was able to obtain a position there! I wouldn’t hire him, but I would educate him on manners with protocol and professional services! I informed him I would call the Arbitration Board first, then Corporate and file other complaints as well! I did exactly what I stated! Day 3, AT&T tech shows up. I informed him I had a name and password for the router, an email address and password for the att account. He looked at my 2 laptops, desktop, 3 iPads, a Mac, 4 iPhones, and 5 other cellphones. I was talking to a brick wall with solid mortar! He went out, back in about 4 times, then announced he was all done! I’m asking him for paperwork, and don’t you need my signature? He said, “no, we have everything “. He left. Needless to say I was angry! The Arbitration Board did FedEx overnight to me a replacement remote! Later in the afternoon of day 3, I went to the store. It’s less than a block and I needed to calm down. Upon my return in my mailbox was an envelope. I opened it and went totally ballistic!! Here another person has signed my name!! The outrage had my blood pressure just skyrocket!! I immediately called AT&T! COME BACK TO MY HOUSE AND GET YOUR EQUIPMENT AND NEVER COME BACK!! No one LISTENED!! I sent letters to the President, CEO, Attorneys, FCC, FTC, BBB, and I’m still CALLING everyday!! This was over a year ago! My phone doesn’t work! It’s usually busy if you try to dial put or in! 7 months after installation they finally sent a tech to relocate the receiver outside! He also repaired and reinstalled the inside connection properly for the t.v. reception! Just before the end of 2016, my phone worked for 28 hrs! Thrilling, right!! Every month AT&T has the audacity to bill me for services I do NOT receive!! My phone doesn’t work at present time! AT&T CANNOT EVEN SEND THE BILL ON TIME!! IT’S ALWAYS AFTER THE DUE DATE!! SINCE, I had to fight to have the email the original tech made REMOVED BECAUSE HE WAS THE ONLY ONE WHO KNEW THE PASSWORD!! SORRY, I DON’T SHARE MY PASSWORDS!! HERE’S WHAT I’VE BEEN SAYING FOR OVER A YEAR! COME BACK AND RETRIEVE YOUR EQUIPMENT!! I STATED IT WITHIN 6 HOURS OF INSTALLATION!! I WAS SERIOUS THEN AND MORE SERIOUS NOW!! I HAVE STATED TO TOSS IT IN THE RIVER! OR AGAINST THE BRICK WALL AND CONTINUE UNTIL IT IS LITTLE TINY PIECES!! AT&T THINKS IT’S CUSTOMERS ARE NOTHING, WAKE UP CALL!! I FEEL THE SAME WAY ABOUT YOU!! BUT I WANT YOU IN TINY PIECES!! YOU RIPPED ME OFF!! FORGED MY NAME!! WHO DO YOU THINK YOU ARE!!!
LAST BUT NOT LEAST, THE HIGH SPEED INTERNET, (CHOKE, GASP), AVERAGE HIGHEST SPEED WE RECEIVE IS 1.48 MBS DOWNLOAD!! UPLOAD O.46MBS!!
ALSO, IF YOU SPEAK TO THE WRONG REPRESENTATIVE IN THE PHILIPPINES (HAVE YOU EVER INQUIRED ABOUT THEIR LOCATION? DON’T YOU JUST GET A KICK OUT OF THE ANSWER, ‘OFFSHORE’? REALITY IS THAT THEIR FEET ARE NOT IN WATER, THEY ARE NOT ON AN OIL RIG, NOR ANY OTHER OFFSHORE VESSELS!) BACK TO THE POINT, IT TAKES ABOUT 18 MONTHS TO GET YOUR IDENTITY BACK FROM THAT COUNTRY! THE LATTER PARR YOU MUST GO THERE TO FINISH WITH THE ASSISTANCE OF THE U.S. EMBASSY!! I BELIEVE WE HAVE A RIGHT TO OBTAIN AN IDENTIFICATION NUMBER FROM ANY EMPLOYEE WE SPEAK TO!! IF AT&T IS SO WORRIED, GIVE THE EMPLOYEES 2 ID’S!! ONE FOR THEM AND ONE FOR CUSTOMERS!!!!!
I have been a loyal AT&T customer for several years but have become frustrated with poor quality TV service and internet speed. For example, the service goes out at least 5 times a week right in the middle of a show. I upgraded the internet speed to highest level, but I found it to be slower than before. The price continues to rise. I eliminated the add on movie channels and still the cost if just too much. I tried to rationalize this, thinking the service is part of my entertainment budget for the month. Looking at it that way resulted in me having to be a homebody since it was getting so expensive. AT&T is cost prohibited so I canceled service and changed to another provider.
I called to cancel and the representative tells me I have a ~$250 early cancellation fee that I agreed to in March 2017 when I got a discount on a movie channel. She goes on to tell me the rep must have gotten my verbal consent for this and followed up with an email that confirmed the cancellation fee. The bottom line is that I was not informed of another year service or a verbal contract. The email was not a verbal or written contract either. They could not show me what I signed to agree to this 1 yr contract and then early cancellation fee. Show me my consent. They can’t do because it was never done. Now they think I will just agree to this termination fee.
If AT&T needs its customers to be locked into a contract then they need to make available a legit contract that requires written consent as with all other valid contracts. We sign contracts from many things these days such as buying a home, a car, renting a home, etc. Never in a million years would a verbal consent even be considered in these legal transactions. Why does AT&T think this works with their contracts?
I am glad I am leaving AT&T behind.
Be aware of these tactics. I am sure they figure it is too much work for customers to dispute these fees, but not me, lol.
Please read transcript chat
Reference Number: 724333063502693942
DATE/TIME: 2017-05-11 23:41:41
I called customer service yesterday around 14:37 but never helped me on my reset.
I chatted with Kristoffer S online and reset my cycled as Peter Promise. But still not happy about customer service manager and representative whom said that it was impossible for me as a customer. They also said they gave me the wrong information. They treated me as a liar and is not good form me and my family.
my contact. 787-598-XXXXX crowmanpr at gmail.com
I have had DirecTV service for 17 years and they have always provided great service.
I call on 04/4/26/17 and notified them I was going to be moving.
Gave all pectinate information for the relocation of service. On 04/01/17 I get a call saying they were available a day earlier and could send someone out same day for install. The tech gets there and tells my wife that we would need to go wireless and the cost would be $99.00, I say fine. He leaves because his work order did not have the wireless genies on it.
The following day a tech shows up and leaves. on Thursday a tech shows up and the wireless isn’t on the work order so he leaves. By this time I have already spent several hours on the phone with customer service trying to get it worked out. On Friday they send a tech to my old address. Finally on Saturday a tech shows up and his work order is wrong but he makes a call and gets it corrected and the service installed.
It took 5 techs, me having to take off a week and at least 8 hours on the phone to get service. The easy move was not that at all!! I would love for someone other than customer service to call me and explain what happened. I never had this issue till AT&T’s purchase was completed. It made the chore of moving even more stressful and aggregating.
I have employees and customer service, If they all acted tis way I would not be in business very long.
If you could give a negative star I would.
Horrible service! No customer care.
I have been waiting for 7 days for a response from a supervisor in San Diego named Alfonso. phone # 858-693-2207. His voice mail says he will get back in 24 hours. I have called 4 times in that period no response. I have to say that AT&T without a doubt has the worst customer service of any company that I have dealt with. In the past I have been hung up on and essentially lied too. After this issue I am going to look at Comcast to replace AT&T service.
Yes I’ve experienced the same issues I’ve been calling AT&T about my direct TV issues finally cancelled and was told no fees would be billed to me SURPRISE I was billed $410.00 spoke to 5 Customer service reps all said I would get a call back from ATT regarding this outrageous bill for cancelling my direct TV 1 month gone by no call ATT need to get better C/S people to work for you I won’t ever go back to ATT cable again, all of you at I hope you all loose your jobs here in the states I won’t have to worrie won’t need to talk to a rep anyone that speaks broken English or lies bad service I’ll pass it around to family and friends. bye bye for ever loosers
I recently added a line after convincing my husband to port his number from Verizon to At&t, after doing this; I received a large bill from At&t and immediately called At&t to resolve this billing issue. My first call, the customer service rep wanted to go line by line of the bill which I had already explained to him which parts of the bill were in dispute, I explained to him that I understood the bill and I found to be an overcharge. He kept excusing himself and placing me on hold, this went on for a half hour, suddenly, I was transferred to someone else who was extremely rude and hung up on me. Then I call back, again, I wait to be assisted by the next available customer service rep, who again wants to go over the bill line by line, I was patiently allowing the rep to go through parts of the bill, when I finally said, look, I know what part of the bill I am disputing and I would like to go over why I am being over charged, she kept placing me on hold, once again I am being placed on hold, this time for longer times, when she finally came back on the line, I immediately asked for a manager. Without even saying anything she placed me on hold, about 2 min later a male came on the phone and stated he was the manager, he was extremely rude, very condescending, at this point only adding gas to the fire, when I asked for his name (mind you, I am supposedly speaking with a manager at this point) he proceeds to tell me he is not authorized to provide me with his name, it was only when I threatened to take it higher up the food chain that he told me “do you have a pen and paper ready”? I said, “you’re a manager, and you are not authorized to provide me your name, but I mention a corporate complaint and remind him (the supposed manager) that this call is being recorded by At&t and I will have the call as proof to his lack of customer service skills, lack of managerial skills, lack of professionalism, and lying to the client. He stumbled for a bit, and I ended the call. I spoke to 5 people total, spent over an hour and had nothing to show for it except wasted time. I am more than upset now, I have been with At&t for years, way back before they were At&t, you’re telling me this is what consumers both new and old have to look forward to with customer service? This is unacceptable and should be reviewed by corporate headquarters! These are the people you have representing your company, as a consumer of your products, I am outraged! I have read countless comments writing complaints to corporate about some of the very same things I have today, have their voices fallen on deaf ears as mine will?
I would like to have my issue resolved immediately, or I will take whatever necessary steps to cancel all my services with At&t and or seek legal counsel.
Please advise immediately. Thank you.
Respectfully,
AW
I need assistance with a rebate. I call customer service and they tell me to call the rebate center, the rebate center says it is not through them and sends me back to customer service. This has been going on for over a month. No one seems to be able to help me. Is there someone I can call that can help me clear up this matter.
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i actually am very happy with AT&T. However, every month my monthly bill is $43 more. Can someone please help me so my bill can be correct going forward? that’s all I ask for. thank you so much! angie boeckholt
you and directv are one big co. but directv dose not care about people directv took my credit repo rt from equifax I HAVE CALLED TASLK AND FAX TO DIRECTV NO RESPOND.. THE FAXS WENT TO HEAR OFFICE AND NO RESPOND.. MAYBE YOUR CEO COULD TALK TO DIRECTV CEO OR SOMETHING I HAVE OVER 8 DIFFERENT PHONE NUMBERS AND TALK TO OVER 18 PEOPLE AND NO ONE WILL HELP ELI TOLD ME TO GET A LAWYER.. DIRECTV IS NOT A GOOD CO.. WHY DOES A BIG CO STEAL MY INFO.. SO CAN YOU HELP 910-221-XXXXX JOHN
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I wish that everyone with a problem like all of us who posted here would just not pay them. Just stop using them. And open a line with another company. I wish that we could all do this all in One day so that they will lose as much money and time and have all the emotional distress we have all been fir ed to suffer through since they bought direct tv. I had them(AT&T) for 16 years and have Never had a problem until they bought directtv this year.
direct tv(which now belongs to at&t) told me that i have no service through them and and am not being charged anymore. But we’ve already paid for two months of service we really do NOT have over $600 and now have a new bill for a third month with them of $423.11. Wth?! They are literally a company from the Twilight Zone.
A class action suite in in the future for these two fraud conspirators. Direct TV personnel appear to be trained con artist. They provide employee ID numbers a read cue cards knowing the info and/or responses they are giving you are completely false. They even hire foreign language cust serv. reps, like Vietnamese who spit out the same lies in a different language. Completely designed to deceive sales and service. Register your mail, log and record your phone calls, keep your fax transmission reports. Send everything to the three credit bureaus. Neither AT&T or Direct TV ever want to put anything in written form in response to questions, concerns or complaints. Communication companies designed not to use written means of communicating
John
We all need to pull together and bring a claim against them. My family signed up with them and it’s been a nightmare. I want out of the damn contract. They said that they could provide internet service but when they came out; of corse not. For signing up for the promotional deal that we would receive a gift card of 150.00 dollars. We still haven’t received it and we have call time after time and all we get is the run around. We call again on 2/20/17 and spoke to a supervisor named Josh which put us in touch with Irish she said that they mailed it on November 10 and she was going to escalation. We get a call today from direct tv saying that we didn’t fill out a form so we wouldn’t be receiving it. It wasn’t even direct tv giving it it was an promotional from AT&T. Unbelievable!!!! And I am paying even more a mouth for everything when I had it a lot cheaper with Charter. Internet and cable.
******POOPY SOCK*******
Hey I’m Brandon Croy and I work on cell phone towers ..I have for the last 9+ years….anyhow on Nov 14 2016 was in Little Rock Arkansas at work on top of a 135ft mono pole and then I’m all of a sudden told to pick up my pants and show everyone my socks …yes while I’m on the top of this 135ft mono pole so I did and moments later I was told to De-rig my tower and climb down where I was accused of wiping my but with a sock and throwing it off the tower in very strying winds and it landed on the AT&T technician who at that time was working under me on the ground …yes this is a true story ….so anyhow I ended up fired on the spot and publicly embarrassed…the only person who acted on my behalf was Michael profit who is one of mastecs main guys in Arkansas ….he admitted in fron’t of us and his company which is on video from the security cameras in the loading bay that this was a lie ….it not only didn’t happen but couldn’t happen ….I would have a better chance of winning the lottery than throwing a sock off the top of a cell tower on someone working on the ground below me….the wind is going to push that sock or anything else that light away from the tower….period ….anyhow this technician who made this claim left and called his boss’s boss at AT&T and they called Michael Prophet at Mastec then Christy at 4G resources then my boss Anthony Strickland and made me show my feet and climb down and fire me….NO INVESTIGATION WAS DONE …just FIRED and was made to bring materials back and leave….since then I’ve lost my home, have not had the money to fix my truck , no Christmas money for my family and has ultimately ruined my name in the cell tower industry….plus has had an unexplainably bad effect on my mental health and I’ve pretty much lost everything I had over a lie…..please have someone contact me at 1-501-256-XXXXX or @ Croybrandon2 at gmail.com….I’m in need of help resolving this matter before I take legal actions against everyone involved wwith this lie….I’ve already spoken to several attorneys and was told yes I do have a major defamation libel case ….a definitely odd but strong case….I’m also going to the media for help and would be willing to speak with someone from AT&T before this goes any further ….I simply just want this resolved and my name cleared and would like an explanation as why I’m having to go thru all of this and I’m willing to go as far as I have to do so….please have some one contact me by text email phone I don’t care…..but here it is Christmas with no house no family no job and no money…all that stemmed from a lie from AT&T on Nov 14th 2016….I have nothing left to lose ….literally nothing….so a legal threat for me posting as mentioned above that it might happen if I post this……. well ….as scary as that might sound….. well like I said I have nothing left to lose and I think I at least deserve some answers …..
Wow just wow. I will be there soon(your position) direct tv(which now belongs to at&t) told me that i have no service through them and and am not being charged anymore. But we’ve already paid for two months of service we really do NOT have over $600 and now have a new bill for a third month with them of $423.11. Wth?! They are literally a company from the Twilight Zone.
Today I spent almost 120 minutes on the phone, spoke to, or got transferred to about six representatives, and still did not get my billing issues resolved with ATT. Wow! Unbelievable!
Changing from Comcast to AT&T was a very big mistake. I was told my bill would be a certain amount and it is always more. I have to deal with what they call Customer Service and it is a nightmare. I think that I have things straightened out and then I get an E-Mail saying that my amount is the same as I just disputed. Nobody knows what they are doing. I got an upgrade in internet service for free only to discover that I had been charged. In the last month I have spent nearly four hundred dollars for services that I’m not quite clear on. I hate talking to someone with the accent and there is always so much noise in the background. I have tried chat and saved the conversations, only to learn that saving them means nothing because of course the next person I’m dealing with doesn’t have access to the conversations and can’t find where I have been granted an upgrade etc. I hate this company and I’m not giving it good references. I want to opt out of the contract but am afraid someone will screw up the terms and I’ll probably pay close to a thousand dollars before I get it disconnected. Did I say that I hate this company.
Wow! I just had a similar experience. It is so important to research before you buy.
I need someone from corporate to contact me. I have a problem that only you can solve. Customer service can not.
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You guys need to combine ALL of your service departments into ONE. ONE. STOP. SHOPPING for all of customer service. Think of the efficiency and the cost savings to your company. One manager instead of ??? 10? One group instead of 10??? No more runaround when you need service. Make it so Randall!
I’ve been with ATT for around 20+ years. Since moving 6 months ago and transferring my ATT service to my new home it has been a disaster and an utter nightmare. I have called so many times regarding my spotty almost non existent DSL service I should probably be receiving a paycheck from ATT for the countless hours I have spent trying to rectify my issues. You have the worst customer service and wait times for technical issues and when they tell you they are escalating the issue for you it’s basically just their way of getting you off the phone! Or they transfer you to some nebulous phone number that doesn’t work. I have had it!!!!
I can’t wait until Google Fiber comes to my area because anything has to be better than your company and service.
I get surveys from ATT all the time but I seriously doubt that they even get read because if they did then maybe someone would be concerned enough to contact me to try to correct the issues I am having. I used to think Comcast was a horrible company but ATT is just as bad!
I doubt this email will even get any attention!
Surveys are read, just that the only part that counts is your rating of the agent answering the phone, if you deal with more than 1 person, the 1st agent is the only agent the survey is about.
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I wanted to inform AT&T Corporate Offices about an AWESOME AT&T telephone service representative named Goddex W., who works out of your Alabama office.
He was the most patient, kind, informative and helpful customer service representative that I have ever had the pleasure of dealing with, bar none. I feel so blessed to have had the opportunity to deal with such a wonderful person as Goddex. I just had to find a way to bring it to your attention, as I was so impressed with the high quality of customer service I received from Goddex W., that I felt it was important to let you know.
NO Complaint here, only genuine PRAISE for AT&T Customer Service Representative Goddex W. in Alabama. Please thank him again for providing me with such excellent service. He is an absolutely wonderful human being, and was genuinely helpful in every way. Special Kudos and Blessings to Goddex W.! Bless you forever! ~SSY
Dear ATT,
You have been the worst company to have services with for 1 reason, BILLING!
will you ever get the bill right? all you care about is overcharging people. I had a previous account that I waited on a refund for 3 months now and haven’t got my refund yet, but when you guys want your money, you know how to charge me well. It’s been a terrible experience, you have the worst customer service, you don’t care about your customers or their business.
I’m sick of wasting hours every month because you over charged me and messed up my bill. do you ever read the customers complaints? what are you going to do about this? NOTHING, AS USUAL. biggest douchebags in the industry.
I just want to say that you guys are the worst company ever and I’d be happy to see you get sued till the last penny in your pocket.
Same feelings.
I dont even have their direct tv services but have been charged for three months now. And when i didnt pay the direct tv part of the bill, they turned off our families 5 lines until we paid direct tv and the restarting fee. Wtf?!! I called them the company from the Twilight Zone
AT&T has the worst record of customer service. Since they bought DirecTV they have ruined a good thing. Neither knows anything about billing and the left hand does not know what the right hand is doing.
To make mockery of the the customers who put food on the table of AT&T employees they have this automated system and they hide behind it so they would not have to face their own stupidity of creating things that do not work.
I have spend TWO hours trying to fix my bill and no one after five transfers could fix the issue. I lowered my services to lower the bill but the bill went up.
I think Randall Stephenson and his team should pay attention to customers as I will be history when my contract ends.
Yes i cant wait for june to come.
does this business even give a sh*t about customers? do you even read the the complaints? about direct tv and your own? it took me 3 days to realize that this is a horrible company that scams ppl and just take their money. they only things i hear about this company is or are horrible things I will never use you again and will always tell my friends and family that this company and customer service are a joke. Need to fix your own problems so you ca have happy customers
I have had your u-verse service for five plus years. One day on or around May 29, 2016, I called into your Digital Life department after seeing a commercial on television. The commercial said, “Get Digital Life for only .99 cents.” I spoke with your customer service representative by the name of “Clinton”. I explained to him that I have been with my current alarm company for 10 plus years, and I pay $226.00/year for their services, but they didn’t offer a video camera system. I have my own personal video camera system with 5 cameras, but couldn’t view it from my phone, and I wanted to be able to use my smart phone with my system. I explained to him with my u-verse bill it’s about $198.00 with tax included. With the two bills, I’m paying about $215-$220.00/month. I asked him several times could he match that price or beat that price. Clinton told me he could. He started explaining what you all had to offer. He told me that you were running a promotion for .99 cents which included the cameras and a key pad door lock and or garage door key pad. I chose the garage door pad because we use the garage door more than the front door. He told me he could give me my u-verse for $140.00 plus tax and Digital Life for $55.00 plus tax which would be about $195.00 plus tax. (Clinton never explained or said the digital life only came with one camera and I would be charged $199.00 for each additional camera). We scheduled for you all to come out and install your digital life in my house.
Around June 6, 2016, a rep came at the scheduled time; he uninstalled my alarm system and video system, and then explained that I was only getting one camera. I told him what Clinton and I had discussed, and he told me that’s not what his order says. I told him to take it back, and reinstall my cameras and alarm system. He asked me to give him a minute; that he was calling his supervisor. He came back into my house and said for the additional cameras he could give them to me for $99.00, and if I buy one, they would give me one. I agreed. He told me I would have 14 days to cancel my service. I called three days later telling the support team I couldn’t use my services through my smart phone. They ran tests, and told me they would schedule someone to come out. After the tech came out and witnessed me not being able to use the phone, he put another junction box in the wall; it worked for a couple of days and started doing the same thing all over again. Example: As I’m pulling out of my garage, I don’t have WIFI service. I have to get out of my car, and push the manual push buttons on the garage door to get it to close. As I’m coming home it works just fine because I’m using others’ WIFI, but leaving my house I can’t use it. I called in again. They scheduled a tech to come out again. Once the tech was here, he ran his tests, and told me nothing was wrong with the system even though he saw me not able to connect to the WIFI standing in the back of my house. Your tech suggested that I spend $40-$50.00 in a WIFI booster, which I refuse to do. I called in again, and spoke with a u-verse supervisor by the name of TOM. We were on the phone for over an hour and 45 minutes. He explained Clinton could not drop my u-verse bill. He didn’t have authority to do so. He called digital life and spoke with them, and said he could only bring my bill down to $158.00, plus tax. That was the best he could do.
Good Evening,
I’ve been a long time Verizon customer and know they have phenomenal service, but yet they are a bit pricey in comparison. In fact, I switched to Sprint for a day a few years back and they cut my bill in half but had absolutely no service at home. So I came back to Verizon with open arms and they even bought everyone new phones to show us how happy they were to have us back. It has been a few years and I hear some of my friends and family have AT&T and say the service is comparable, but the bill is a little cheaper. Hearing this, I am like okay…let me go ahead and give them a shot.
On August 19th, I bring my family to the AT&T store with an appointment scheduled for 10AM. There are a few people standing at the door for the Note 7 release, but not to worry I was at the store the day prior and they said not to worry, there will be plenty of phones. Doors open at 10AM and we are the 3rd customer to be greeted. I said, I scheduled and appt, but that doesn’t seem to matter. The representative said, well actually we take you first in that case. I informed them that I let the check in person know, but wasn’t handled any different than a walk in. Anyhow, my wife and I got the 2 last Note 7’s that were in stock. Unfortunately we had to stay there as hostages from 10am-2pm. Most ridiculous process ever. Supposedly there were server problems preventing phones from being able to be purchased. I was at a AT&T company store, not a retailer. Why did it feel like I was in a 3rd world country? I asked for an S2 Classic Gear Watch and they said they were out, but they would order me one and ship it to my house. I was like, okay that is fine. Between my phones, tablets, and watches…they had to get some kind of override to prevent me from paying $150 deposit. It took like 5 minutes and it was done.
Fast forward to today(Aug. 27th)…the watch is on back order for at least another month. I was advised to come to the store if that was the case and they would get me the S2 Gear Sports watch with no problem. I go back to the AT&T store, and get this arrogant customer service representative that apparently hates his job. He said he could cancel my order and get this done. I said, Great. 2 min later he said it is going to cost me $150 dollar deposit. I said there is no way I am paying $150 dollar deposit after having it waived previously. I’ve been inconvenienced by your company not having the watch, then setting false expectations of having the watch in a week which was ordered, and now telling me I am going to have to pay $150 deposit that was previously waived and approved. He said he could try to waive it, but it could take day. I asked, how could this take a day when it took 5 minutes last time? I informed him, I am going to lunch and shopping…but when I get back I expect the approval to be completed and the watch be in a bag for pickup. I came back 2 hours later to check on the status of the watch where he immediately told me he doesn’t have the approval. I asked for a manager and he told me there is nothing that he can do. After explaining the whole situation above, the manager informed me it was approved an hour ago. So how is it than in 3 minutes, I go from no approval, to it was approved an hour ago. Then the representative had an attitude with me and asked me very rudely if I would like a bag. I told him he has already been helpful enough. We won’t mention the fact that he (Alex M) didn’t even open the watch to verified it worked, show me anything, or offer insurance. The look on his face and the body language he provided was very unbecoming of any customer representative I have seen before. Even though I am with ATT at this moment, I can’t say that it has been a pleasant experience or that I can advise anyone else to go through this stressful experience. This transition period has taken away 8 hour of my life in your store. That is ridiculous. The worst part is, that I am having to spend my time with people that don’t even want me there. Verizon told me they were sorry to hear me go, but they would make it worth my while to come back. As a representative of AT&T, what can you do to ensure you have my business?
My thoughts are to waive all activation fees at the very least! I make over $50 an hour, and my time being forced to sit in your store would equate to a minimum of $400 plus not to mentioned the tension felt with dealing with such rude representatives.
Acct# 177061354447)
Store No. D19E (3460 West FM 544 Suite 500, Wylie, TX, 75098 (972)633-5256 )
OM Tablet No. 22
Transaction ID: XD19E1NGMABMH
*50-327000001804112*
Best Regards,
Derek
Valuable info. Lucky me I discovered your web site by
chance, and I am shocked why this twist of fate didn’t took place earlier!
I bookmarked it.
Back up Battery for Uverse. When we bought Uverse voice and internet we were told to buy a backup battery. We had a power outage for 2hrs and the computer stayed on but our cordless phone did not -becuz there was no power. The back of the bill says to get a backup battery for voice services including 911. Go to website and see how yo “connect cordless phone base station to battery backup” I went to the site & the pictures don’t look like the “Belkin” battery I have and there was no way to connect my phone to it. I was on the phone first with sales (because I assumed they sell the battery backup when you buy Uverse) who sshot me over to Technical Support, and I was on the phone for 54 minutes with a woman with an Indian accent who assured me there was no way to hook a cordless base to the battery. She kept putting me on hold to go and ask the technical people, she wouldn’t let me talk to them, and then she’d come back and say it couldn’t be done. I gave her the website and she looked at the picture and still said it coildn’t be done. I hung up on her in frustration. How can you have people working there that don’t know what’s available to the customers!! I called the concession dept. and begged this person to help me. She wanted to send me to Technical Support and I begged her to listen to my problem first. She did and switched me to someone who said we needed another part to attach to the battery so that the cordless base could be plugged into it. Please teach your people!!! This is so frustrating! The first Technical people didn’t even know this existed!! Please teach your people!!!
I so wish I had read all of the c/o’s related to your company before I made the mistake of purchasing your services. I signed up on the 8th. On the 9th an individual came out to set up my phone/internet/Wi-Fi. He stated everything was installed before he left. When I tried to use the phone a few hours later, it was not working. I called the installer back the next day and he told me he would check with his supervisor and get back with me. I never heard another word from him.
After numerous attempts to reach a live customer service representative, I finally used the automated system. I went thru all of the recommended steps, still no service. I finally reached a foreign representative who I could hardly understand and again we went thru several different steps, still no service. At least she scheduled me for another appt. on the following day. When he came out he asked me if the previous tech had finished installing the phone and I said that he had told me it was all hooked up prior to his leaving. This new installer told me he hadn’t finished the job and had left a bunch of his stuff out there. So, once again the installation process began, however, once again he could not get my phone hooked up. First he tells me there is something wrong with my lines and it will cost me $200 to fix them, then he tells me there is something wrong with my phone and will need to get another one. (By the way, I have 2 phone outlets in my house. Only one was ever hooked up, so he said I will need to get a sat phone.) I remarked it was strange that I had had Cox phone service for years without a problem with “wires” or my phone. When he left I had what was once my kitchen phone hooked up directly to the modem in the spare bedroom so it would work. No kitchen, no master bedroom phones. In addition, I have been unable to set up my voice mail as every time I go thru the steps I was instructed to do, all I get is a busy signal.
The next Wednesday after this Sunday, they were supposed to come out and bury my cable. I got home from work, the cable had not been buried. After screaming at the automated system that I wanted to talk to a live rep, I was finally transferred to a real, English-speaking rep. I told him about all the problems I had had, including the fact that the cable had not been buried. He checked and said the invoice stated it had been done and he asked me to check! I said the cable is lying on the ground and has not been buried. He again scheduled someone to come out the next morning to bury the cable and told me he would call me at noon today and make sure everything had been done. After returning home from church that evening, I went out into the back yard again and saw where a cable had been buried, however, that cable wasn’t hooked up to anything. The end at the house was draped over the ATT box, they had buried it from the house, to the pole, saw it was not hooked up to anything, coiled it up and left it lying on the ground, also leaving the “real” cord lying on top of my yard. It is now 1 pm and I have heard nothing from the rep I spoke to yesterday. I am also concerned because the cable is not attached in any way running up the pole and will be left hanging and blowing in the wind if it is not, as well as with the fact that I cannot set up my voice mail. I am just appalled that a national company like ATT could be such a sorry corporation and that you seem to care so little for those who (foolishly) purchase your services. I am to the point that I am going to check with an attorney and see if, based on what has happened so far, I can get out of my contract. This has been one of the most stressful situations I have ever dealt with. Cox Cable is expensive, but at least I get the services I pay for, and good customer service on top of that, and without having to spend $200 for new wires or buy a new phone. I so regret ever getting involved with you.
Upset, no, disappointed is a better term. I heard an ad from ATT for what sounded like a discount program for disabled folks. Came home and called ATT, yes there is a discount program but it is for folks on Food Stamps. I explained I was a 100% disabled vet and asked what programs did I qualify for — None. Food Stamps — yes. Disabled Vets — No. Silly me, I always thought the A in ATT stood for American ????
I have been a customer with AT&T since I got my first job and left home in 1983. I have never missed a payment until recently when my husband lost his job.
I received a notice on Saturday, 08-06-16 that “services may be temporarily disconnected” if payment was not received by Friday, 08-05-16.
I called AT&T on Monday, 08-08-16 to make payment arrangements so internet service would not be cut off. My husband depends on it to search for and submit job applications and our daughter depends on it for school. She has learning and emotional disabilities that make it difficult for her to attend regular classes. She attends virtual academy which are on-line classes offered by our local school.
Surprise – To paraphrase my conversation with AT&T – We already cut your service off. Sure, we will be glad to make payment arrangements. We will not turn internet back on until payment is made in full. Your husband cannot look for a job. Your daughter cannot attend school.
Let me get this straight. I can make payments. I still will not have service. Therefore, I have no reason to make payments.
I will begin looking for a new internet provider today.
I assume my account will be sent to collections. I can easily afford to pay $5.00 a month. That is way, way, way less than I was proposing under a payment plan. My account will eventually be paid in full and it’s not like I can lose my service since it is already gone.
Thankfully, I do not have a contract with AT&T for internet, home phone, or TV.
My husband does have a cell phone contract and he uses the phone for business. However, since he is out of work, he really doesn’t need it. If we don’t pay on that long enough maybe AT&T will cut it off too. We can then also make $5.00 a month collections payments for that instead of what he pays now. When he gets another job, he can get a cheaper plan elsewhere.
Thank you, AT&T, for how you reward loyal 33 years customer.
Driver complaint–Canton, Michigan
Driver of vehicle (B596511) goes through with an unprotected left turn while I was attempting to go straight through my green light. I had to stop short in the intersection to avoid being hit (T-boned) by the truck. The driver didn’t even notice me, because he was TALKING ON HIS CELL PHONE! I have called ATT to complain and reported it to the Canton Police department.
My son works for At&t, I thought what a great company. Wrong!!!! I had a heart procedure it was a last minute thing. Because of the risk, heart attack or death. He felt he should be there.
Well I found out after getting home that he was put on suspension the next day without pay for taking off to be at the hospital for my procedure. They want responsible hard working employees and then they treat them like dirt. I wonder if he hadn’t taken off, and I died on the table if they would have waited until the end of his shift to let him know. That to me is as low as you can go. If that’s not policy I think you should be watching your supervisors.
I have been trying for 3 days to cancel my uverse. All I do is get put on perpetual hold. I took my equipment back to the AT&T store today only to be placed on the phone with an agent … amazing how the people in the store don’t get placed on perpetual hold, and was given a diffferent price per month for uverse then the price they billed me for this month or the price that I was given when I tried to get a lower monthly rate. I then came home and tried to call only to be placed on hold again. got on the website to cancel with live chat and of course couldn’t cancel on the live chat either. RIDICULOUS! it shouldn’t be this difficult to cancel my uverse service
If you are choosing to do business with AT&T, then you are choosing to do business with one of the most dishonest companies in America. They have no need to offer proper customer service or care whether or not you use them. They own the phone line rights. So, say you go a competitor, AT&T still makes money because the competitor has to pay AT&T for the use of the lines, etc. Wake up people! AT&T has a monopoly. That is supposed to be illegal but they also happen to service the US Government, so they pretty much get to do whatever they please.
I have been fighting with att customer svcs since March, switched from Verizon to ATT,
BIGGEST F-EN MISTAKE I HAVE EVER MADE….
5 MONTHS STILL WAITING FOR REBATE CARDS AND HAVE HAD MY VERIZON ACCT SENT TO COLLECTIONS…I HAVE CONTACTED THE NEWS STATIONS AND WILL CONTACT CORPORATE TOMORROW..JUST WAIT….
Experience same issues and the procrastination was originated by AT&T as the processing center is incompatible and dont know how to read the PDF attachment. Until I escalated to the supervisor twice from denial, he then realized there were 5 pages and the required data were on page 3 & 4. Besides, the store manager lied about the liability from AT&T who will pay off the last bill of my ex-carrier. The salesperson and I went through every criterion on her ipad since different salesperson has his or her own interpretation for selling the switch promotion. Now Sprint put me under collection since May as I expected as that time I should received the rebate card to pay off the final bill. I mailed out in early April 2016. It’s painful and horrible experience to deal with this scam. Now the third time I spoke with the processing center, they told me I had to pay off the final bill from Sprint from the first place. This is a joke and horrible. I read what I saw and the sales manager reminded me not to pay until i received the final bill from Sprint. Now, who’s suffer! I am under collection and AT&T said they will take another 14 weeks to process the same claim AGAIN…..Totally unbelievable and horrrible person! They made the mistake for reading impairment and continue to procrastinate my process. What a horrible corporation!
i have billing issues and was on hold with five agents trying to get to a supervisor. C’mon at&t I can take my business elsewhere! Highly discouraged customer!!!!!!!!!!!!
I have never had a pleasant experience when calling. The English from the ATT Reps are sub par. I have spoken to 5 reps and nothing is resolved. ATT moved my cell number to my home like an idiot. Now I have a U-verse phone and landline phone, but not cell phone.
I’ve been transferred 10 times and nothing resolved as of yet.
Tried to order their U-verse high speed internet service on line. I was assured that the service was available in my area. Technician did not show up for first appointment. Called AT&T and was informed that the service order had been cancelled. Replaced the order, and also signed up for Direct TV to take advantage of a bundling offer. Rescheduled for both technicians to come out at the same time to do the necessary installation. Technicians didn’t show. After calling AT&T customer service again, I was eventually informed that, despite the AT&T website stating that the U-verse service is available in my area, it isn’t. Again, there was no call from AT&T that the technicians would not be arriving and that there was an issue with providing the internet connectivity I was looking for.
Bad news does not get better with time. I never could get an answer from any of the AT&T people that I talked to as to why I was not informed, and why the first appointment was cancelled by AT&T without notifying me.
AT&T needs to validate all the information that they put on their website, to include the availability of all services in all areas.
AT&T Corporate will be getting a letter from me (not that it will do any good), and a copy will also be furnished to the Better Business Bureau.
i hv been complaing to AT&T for the last 5 days i request a refund for the phone tht tnhey hv charged me double for and all they do is tell me its not there problem equesting tht my money b refunded all i ask wz for ths how long do i hv to fight AT&T it did not take you 5 days to take it out of my account so it should not take five days to return my money you hv double charged me for a phone in which i payed for online and now i can not get my money most people would just sit and wait but i am not tht person gv me my money and bk it wz on &/2/2016 whn u took it off also on 7/4/2016 whn you took another payment off gv me my money bk if they say AT&T say its not there problem well mayb someone needs a new job or i will take further action
Wow! I am so blowing away, after reading all the negative comments, but yet still AT&T does not care! After being a loyal customer for 14 years, I have gotten nothing but grief, one of the things that truly blew me away, when I called and ask for a corporate contact number, the individuals just basically hung up on me! I was like wow, I cannot believe that just happen, but it did. Really not expecting to get my problem resolved, no time soon, either find another service provider,or just continue to deal with the drop in service!
sir/Madam
I have a Important Information for your AT&T company . Please send your E-mail Number or AT&T Chairman E-mail Number. My E-mail no is: tabiburepi at gmail.com
Mr. Tabibur Rahman
28/06/2016
This is to inform trhe CEO,CFO,AND COO of AT&T/DIRRECT TV. of an exting safetyissue that I have been trying to have resolved since the storm last week 16 June 2016. There has been a line down in the street since the storm and there has been nothing done about it. I have called a number of times about the issues and have been pretty much gaft off. I was told today that there was no indication in the past ques about the issue. This truly a safety issue and it will not be long before a cars bumper catches it and pulls the line off the powerline and building. I am hoping that no one gets hurt from ATT&T DELAY in response time to fix the issue. I was told today that a tech would be out today between 4 pm and 6 pm. Not Good for Business
What do I have to say that is not been said here already. Worst company, worst customer service. My story started April 7 2016 when I went to a store close to my house to do a merge (TOR) from my account to my husbands. Two weeks later I received an email saying that my account (the old one) was sent to collection due to an unpaid balance…wth, the account was never cancel or close, just merge. After they did that all the numbers on my account whent available on the system so anyone who needed a new number, guess what? would get mine…yes, any of my three lines. With different carriers. Tracfone, Cricket, GoPhone. So I will continuously loosing my service because every time someone pull out my numbers and activate it in a new service I will stop having service myself. Crazy right….and this is being happening since that date, on an on, a different number at a time. They just didn’t believe at the beginning, one of the reps even called me crazy. No one heard about that before, son I was just insane. Had to prove myself asking them to call my number so the other person could answer them. They have tried constantly to change my number, but this is my business number, I’m already losing money. And I’m losing my patience too. I’ve already change the numbers of two of the lines. But I can’t do anything else. I don’t have to say that I’ve talked to every department. No one knows what to do. Or how to help me and stop this. Ive had to explain so many times that is annoying. No one seems to be able to read the notes or figure it out. 90 out of 100 of the reps are disrespectful and not well trained. The last thing that they did was open a new account under my name and transfer my number to see if that would do the job and fix everything. But no, now I’m getting text messages that I have to refill my gophone number. I dont have a prepaid phone. When I called to TS they told me that my number was a prepaid with two others ones, OMG…had to go crazy trying to explain that I dont have a prepaid number neither less 2 others account. The guy that was talking to me just hung up on my face instead of transferring me to his supervisor so I could have more information. Walked for the hundred time to the store and the manager was able to talk to the fraud department and get the account of the lady that has my number connected on her prepaid account. Yes my number is now on 2 different accounts with two different names. How’s that possible, who the hells know, neither ATT. Thats why I’m still having all this disconnections every week. The local store manager have no idea how to help me, we have been on the line with technical support for hours and days. Nothing yet. Im going insane. I had a nervous breakdown yesterday. This is causing me a lot of problems at work and home. I need someome to be able to give a response and a solution for this, not a promise. I dont believe in promises anymore. I’ve tried my best to stay calm but I can’t any longer. I’ve waited enough. DO SOMETHING NOW!!!!
Absolute worst customer service known to man!!! I have spent appx 25+ hours on phone with every cust service location they have… i.e., every country BUT the US!!! This issue is regarding my husbands biz line. So he’s losing money everyday. Yet, I had to take breaks in between trying to get a resolution to avoid a nervous breakdown!!! Unbelievabley incompetant! The only thing these people know how to do is transfer u to another dept! Of course, it’s always the wrong dept! Asked almost everyone I spoke to, that they stay on line with me and explain issue to next person that can supposedly help me, so they can explain in terminology they would understand as well as saving me from having to explain, yet again! Was told several x, that they cannot do that–“can’t have addl person on line.” What?!?! You’re a freaking phn company and u can’t have more than one person on the line at a time?!?! BS! That, was bc they are told to hurry with the calls and spend as little time as possible. And especially don’t use up 2 idiot cust serv reps! Hell, doesn’t even matter given in this case, 2 heads are better than one, doesn’t exactly apply! Bc they’re all idiots! Do they even get trained? Going on 3 months without husbands biz line functioning now!!!!! Even tho all paid in full. So finally, need to go thru ordering to get nbr reinstated, ok let’s do that I say. Gotta go thru whole “new ordering” process. Fine-just do it. Then, they say there’s an old outstanding balance from “something” but we don’t know what it is–do you? They fg asked me if I know what husband owes for? Are you fg serious?!?!? You’re saying its outstanding, how about you tell me what it’s for?! They don’t know, I don’t know–end of call, they cannot help and reinstate biz (linked nbr) bc there’s “something” still owed. So, I thought I was mentally ready to tackle it again, few weeks later mind u. Same thing… There’s a balance from 2011 of a final bill. Ok, simple, send me copies of some of those bills as well as the final bill, I will check all my records, including bank records to see if in fact we do owe (which would be no prob, I would gladly pay if we actually owe it), I get, well, I’ll have to see if we can get that info to send to u, it’ll be about 5-7 days! Uh, no, u figure out today or by tomorrow latest IF we owe it, along with copies of everything u have, by tomorrow!!! So, left with, customer service person I was last on call with (out of Philippines mind u), “I’ll call u tomorrow,” well, I won’t hold my breath! So, biz line after 2+ months still not working even tho all paid, and no end in site for a resolution!!!!! 20+ hours of my time, losing biz due to their issue, and supposedly we owe something that they really can’t show us anything to prove we owe it!!! Wonderful. AT&T, YOU SUCK! You are the worst company I have EVER dealt with!!!! Oh, and a fam member worked for them for about 25 yrs in their offices, was told either transfer to headquarters in Dallas, or u have no job! After that many yrs of solid dedication, she is screwed!!! They don’t care about their employees, they don’t care about their customers. So what is it they actually care about? Oh, getting as fg big as possible (not spending money on training their foreign employees, and making sure they have enough fg money to load up execs bank accts!!). Doing a great job execs in making sure you are the only ones benefitting from any of your bullsheeeeiit!!!! I HATE YOUR COMPANY!!!! Oh, also have the bundled service set up at my mothers. Do u think the bill could be consistent? Nah! Let’s make it increase little by little so cust doesn’t really see that for a few months and they have to call in to figure out WHY THE F the bill is just going up and up and up!!! Yep, line those pockets A-Holes! As long as y’all have your fg money then all is well with the world right? While I’m getting screwed with my moms bill from u, and we are losing biz left n right bc of some “2011 balance for something u can’t explain!!!!” Great job A-holes!!!! Now, I’m pretty certain it’ll take a lot less that 20+ hours for me to find other providers for both my moms place, and for our biz lines. So y’all can F—–OFF!!!!! I truly cannot stomach your company and your downright greed! Maybe you should fix your fd up company before you just keep buying up others?? What’d ya think? Huh? Take a break from just trying to be the biggest. Maybe work on being where you’re at for now, and work on being the best. Or at a minimum, decent with your product and better with ur service! Can’t stand your biz ethics and fact that all u do is screw your customers! Hope y’all are happy there in Dallas! No doubt y’all with the fully loaded pockets are. Sickening…
The billing issue i am having was not resolved. I explained the discrepancies and not once did agent ask the manager for clarifications. I still do not have an understanding for how i could be charged an installation fee for moving services (i hooked up all equipment) and ATT remotely “turning on” my internet. I was told i had to have a technician turn on and install the equipment so an appointment was scheduled. The appointment was not kept by ATT though and my wife had to miss work for nothing. When i called in to find out why the appointment was missed, i was promised that a tech would arrive between 2-3pm to assist. When the tech arrived, he said the internet was already “on” and he did not understand why he was dispatched. He was in my unit for less than 1 minute. Apparently a remote signal was sent to my unit to turn on the internet. For all the trouble my wife and I had to go through to just move my internet service 5 floors down, i am being charged a $99 new internet installation charge, and $.93 proration charge. Unbelievable! This company really knows how to treat its customers.
I have tried to ‘come back’ to AT &T phone and internet service for over three weeks and have been unsuccessful. We had AT&T phone and internet service for over 29 years in Canton,Ohio .
We switched to Warner Cable because it sounded like a great deal. I’m not impressed by their phone service or internet and I’d like to come back to AT&T. Your computerized call system keeps trying to transfer me to the ‘repair’ center, and when I finally did get a real live person they said that no account ever existed for my name or number.
Our old address for 29 years (with AT&T was Canton,Ohio 44708. Our phone number for much longer has been 330-455-XXXXX our present address for the last 8 years is Canton,Ohio 44708 with the same phone number.I even paid extra when we moved to have more phone jacks installed. Now you don’t know me ?
What’s the problem ?
Harry R.Krichbaum
Canton,Ohio 44708 phone .330-455-XXXXX
email HRKSSK at SBCGLOBAL.NET (OR THE ONE i USE THE MOST) SOWILDABOUT at SBCGLOBAL.NET
Oh how wrong I was. I wrote this morning of the problems I had had with ATT and the supposed resolution. Of course I was wrong. After the rep this morning assured me he had made the changes on my account to stop the bank draft bill payment and switch me to a paper bill in the mail, I checked my email and learned I had been switched TO paperless billing. I had to call all over Asia again and God knows where else and talk to several people. I was put on hold to “check” something multiple times and each time started over with a new person who had no idea that someone was supposedly “helping” me. Each one agreed to correct the information and apparently failed to do so. Each next person had some slightly different piece of information. As it stands right now I learned that the amount I was previously told that I now owe for 2 months of service is actually for just one month ! So my bill went from $76.91 a month to $172 a month !! This is because the promotion rate expired and I now have to pay “the prorated fees” that I was never told about. More straight up lies from AT&T. I am exhausted, angry and completely out of patience. This company is shamefully, abysmally mismanaged. May your CEO be fired and your stock value plummet.
I agree with the prevailing opinion here that AT&T: 1- does not know the definition of “customer” (the guy who pays your salaries), or “service” (doing what’s necessary to have the customer successfully use what you sold him and under the terms you sold it); 2- does not show evidence of integrity; 3- nor of competence. I do not see any evidence that they are concerned about items 1,2 and 3.
I am a long, long time ATT customer. When an ATT person called and offered (unsolicited) a change from DSL to Uverse for internet service I initially said no. Then this person told me it would make no change to the services I already had and would be much cheaper. I questioned this but was told the reason it would be cheaper was because ATT was trying to switch as many customers as possible to uverse. I was quoted a monthly price during the promotion period that was $30 less than I was paying then and was also assured that after the promotion ended my bill would only go up $10 a month. I’m no math whiz but this is still $20 less than I was paying. Still I was hesitant because I had been misinformed (read “lied to”) before by ATT about their prices and asked questions for assurance. Eventually I took the plunge and had no significant problems for months.
However suddenly they failed to draft my checking account for the March/April payment. Then my doctor’s office informed me that they had been leaving voice mail messages to try to schedule my surgery for over 2 weeks though I had not received any messages. I had also noticed I was getting an annoying tone that sounded like call-waiting even though I hate call-waiting and had gone to the trouble long ago to have ATT remove that feature though at the time they informed me it would cost me more to remove it.
That’s when my “customer service’ experience began. First, the automated system that we all know and despise. Then the representatives in southeast Asia who are probably lovely people but who were not able to answer the questions I had or solve the problems I described and may or may not have understood me any better than I understood them.
There must have been a dozen of them all talking at once to all their customers in the same room and I could hear them all. I’d just as soon conduct business in the football stadium during Super Bowl. If you have trouble understanding one of them it is not easier when all talk at once. My second contact with Southeast Asia was quieter and the representative was a little easier to understand and the first useless answer he gave me sounded like corporate training, i.e., that the problem was the bill was not drafted due to “some issues in the system”. He assured me my account will be drafted for 2 months this time . When I asked why he quoted me an amount that is more than 2 times my usual bill he explained that’s because the promotional period has ended. And you probably guessed it…. the bill went up to as high as it was before I got this dandy service and was promised it would be so much cheaper. He assured me he did take care of my requested change back to paper billing and I will have to wait to see if that actually happens. He was unable to answer questions re: my mysteriously added call waiting or mysteriously missing voice mail but eventually transferred me to a tech support person IN THE USA !!!
This person was very helpful, courteous, understood what I asked and by all evidence has actually resolved those 2 problems.
In all I seem to have done better than most of you because it only took me a few days and several hours to have part of the problems ATT caused resolved, and it only increased my bill about $25 to $30 a month! Of course I’m probably speaking too soon.
By the way, I too discovered this site while looking for a phone number or address for corporate headquarters. Word of mouth is probably more effective than contacting them anyway.
I am requesting you honor your agreement with me completely. However, if honoring the agreement is not feasible for you, then obviously my business is not valued. Therefore, please know that there cannot be a binding contract or business relation with us with any of the ATT/ Direct TV services I currently have.
Your records will show that I have been a loyal customer with ATT since before it was named ATT. My home-line, internet, and cellular phone service have been with your company for several decades. This loyalty to your company should not be in vain this reason. It truly should not be in vain especially now that I extended my loyalty to include my television service and agreed to bundle them all in one monthly service bill.
Speaking with a representative named Ms. Sha-ni (spelling) in Florida; we agreed to a 24 month contract that ATT/DIRECTV was to provide me with the following for the monthly price $203.00:
DIRECTV – Ultimate Package w/ unlimited data/ DVR for up to 4 rooms, and for three months – the premium channels HBO, Showtime, Cinemax, Starz (after the 3 months, these premium channels was a quoted to cost me $13.99 per month)
Wireless (cellular service) – unlimited data, texting, and calls (including the monthly iPhone purchase payment)
High Speed Internet – wireless home service – 24 mb
Land-line telephone – National service
Plus, I am to receive a $300.00 cash reward card after installation. The installation occurred 8 March 2016. So far, I have only received a $100.00 cash reward card from DIRECTV.
Now, to my dismay, since this bundling/ services agreement made 3 March 2016, many things encompassing this agreement in reference to cost and services has gone array. Much of the technical issues have since been resolved thanks to Mr. Rich, Mr. Shaun, Mr. Phil, and Mr. Carlos. However, the charges quoted me now are far exceeding what was agreed upon on 3 March 2016 and exceeding what I paid before the agreement. This is totally unacceptable!
It must be said that with all the calls (speaking with Ms. Shani, Mr. Dave, the installation technicians and supervisors – Mr. Rich, Mr. Shaun, Mr. Carlos, more calls with Ms. Kim, Mr. Phil, Ms. Asia, Mr. Autoro, Ms. Aaron, Ms. Shauna, Ms. May, and lastly Ms. Payton) which were many hours (more than 20 hours) spent trying to resolve the cost, service, and rewards issues, this agreement has not held true on the part of ATT.
I request you re-assess the events of this agreement and honor the agreement as originally made on 3 March 2016. The agreement was to provide me with all the services mentioned above for $203.00 per month.
Your honoring my request would show that I am treated as a valued ATT customer who is sincerely appreciated so that my loyalty may become restored and not be in vain.
On January 27th 2016 I went to AT&T to add a line to my cell phone account for my mom, I was told that I couldn’t add a new line because I had an overdue balance owed on my Direct TV account of $185.00, (apparently Direct TV and AT&T have merged). I explained to the AT&T rep that was helping me that I didn’t and never have had a Direct TV account, she looked up the Direct TV account and it is a LA address, West Covina and the person’s name is Francis Cordova, my name is spelled with an e not an i , She said that somehow when you merged they Direct TV attached that other persons account to my cell account. To make a 4 hours and 6 people story short, people from both AT&T and Direct TV, Fraud management, to try to figure this mess out, and their fraud Investigator told me the same thing, they attached that other persons District TV account to my account just based on our similar names, nothing else matched, address, phone # or SSN. I was told it was going to take 10 to 20 days to get this off my credit now and they promised to fix this mess and gave me a long, long apology, 10 minutes after I hung up with the Direct TV’s floor manager, I received a call from Direct TV’s collections department regarding the unpaid balance on my account!!! And how the heck did direct TV collections get my home number, it is not listed! AT&T must have added my phone number to that other persons account I have never received a call before this issue came up.
On April 27th agene I tried to add a new phone line to my existing Mobil account and again I was on the phone for 2 ½ hours having to start all over with this exact issue, I was promised a call back since it was taking so long to try to fix this issue, I never received a call back.
Today May 4, 2016 I have been and am still on the phone for the last 2 hours 45 minuets trying to resolve this same issue all over again. What is it going to take to fix this mess that you all created? I have a total of 9.50 hours and I am still on the line, trying to get this issue corrected. What in the world do I have to do to resolve this issue?
This is the worse company I have ever dealt with and reading the other comments, I see I’m not alone..The service they offer is nil and after almost 2yrs of back and forth calling for help with bad reception on my phone I gave up and cancelled them …All calls go on deaf ears and after spending 4hrs trying to get help, I finally gave up…I called corporate ofc and spoke with M rMmitchell but as yet nothing has been resolveded.. I always had high regard for AT&T but take my advise and steer clear of them…Thier trouble city…
This is a stupid company , transferring all the calls to damn Phillupines who in order to disguise started saying theory are in BNew Jersey. We can barely understand let alone resolving any problems.
These people lack clarity and fumble all the time.
The crazy man acquiring the CEO position must wake up and rather quit. With poor quality of service, calls being directed to damn Philipibes and no recourse, he is slowing digging the grave for this company.
FCC must come in picture and impose hefty fines.
Further more, Att advertise online for $30 but when you call it is not available for that price in your area and almost charge double.
It is a shameless company headed by a stupid CEO
AT&T has the worst customer service. You cannot even pay your bill without it being a hassle. The phone customer service system is the worst. I canceled my service and 2 months later they are still billing me.
I could not agree more. It has been nothing but headaches. And the absolute most incompetent “customer service” I have ever had the misfortune to conduct business with. I am stuck with this shyster company for another year and a half. The Directv service is horrible, but attempting to get a representative to do anything than brush you off is an exercise if futility. When we switched from uverse to directv, they continued to charge me even though it had been canceled. Then not 1, but 3 different reps told me they would send out the recovery bag to send back the unit. I said “aren’t att & dtv the same company? why wouldn’t the installer take the unit back? Idiots, all of them. I cannot wait until the contract is done.
I would appreciate some help. The televisions kept freezing up, then losing signal. I called technical support and they said they would send someone…. (this is in January 2016). The day off the NFL playoffs, the person showed up.
Tech Man #1 – Replaced all of the indoor equipment and unplugged my alarm system…. Put in a new router/modem and nothing I owned was connected to the internet. Said he would fix it; but didn’t. He left, everything still froze and I couldn’t watch TV. So I called again…
Tech Man #2 – Said the lines had water in them; but AT&T wouldn’t replace them because of the cost associated with it. He connected a new port that killed the signal to my house completely. Said he would have to put in a work order for a lineman to come out. Oh, did I mention that he replaced the line from my house to the pole and left it lying in my yard; although ALL of my utilities are buried… (This is still January)
Line Man #3 – I saw him parked down the street when I came home from work. He never made contact with me, so not sure what he did; but the TV still didn’t work. (and the cable was still lying in my yard)
Tech Man #4 – The first thing he did when he came into the house was UNPLUG my surround system. The AT&T equipment is on the other side of my basement. Not quite sure WHY he felt the need to bother my surround sound, but once he unlugged everything, he couldn’t get it back together…Once he was done with that and went to the equipment he should have been dealing with, he said that I was only getting a signal via one line not two… He inspected what was already done and replaced. According to him; the wires were not connected correctly and they were touching each other which resulted in interference.. So he re-connected the cables. He said the outside cable should not have been left lying on the ground and he would put in a work order. I asked him about the wire that Tech Man #1 left unplugged from my alarm and he said that he didn’t do the alarm system….I called AT&T and told them that he unplugged my personal equipment and didn’t fix anything and that my alarm system was not functioning. I was told tha a supervisor would call me within 3 days. NOBODY ever called.
Tech Man #5 – Left work again to be home for my appointment to have someone fix my alarm…. Well guess who shows up… Tech Man #4. So my first question was; Why are you here if you don’t work on alarms and don’t know where the wire belongs. He must have taken a crash course because he was able to re-connect it. So now that that’s done…. Lets talk about the TV that still doesn’t work. Hmmmm. Still not getting a full signal to my house. So he replaced the router again. (and he was kind enough to ask if I was able to get anyone to come and re-connect my surround sound system; which I hadn’t) He said that he would put in a work order for the cable lying across my yard….
Tech Man #6 – Showed up and said that since the people in Tech Support reset my system that he would not be able to tell what the problem was. He looked at the cable in my yard and said they shouldn’t have left that like that… (Ya THINK) But he was kind enough to send in a work order. It took him longer to put cones out around his truck than his conversation with me. Not sure why he came since he didn’t look at ANYTHING but the cable on the ground.
Tech Man #7. Here we are today… April 2, 2016… Had to call again because none of the TV’s worked and the new router / modem thing is flashing red. According to the girl at Tech Support, I’m not getting a good signal so she’ll have to set me an appointment for a Tech to come out… She wanted to set it for Friday and I told her that I will not be taking off from work AGAIN. So, I got a Saturday appointment. He is supposed to be here between 8-12, so I guess I’ll just sit here and wait to see if they come or if I’ll still be waiting (since FEBRUARY) for a supervisor to call…
They are the worst. In Smithfield, RI, they even threw us out for asking too many questions… they hire the worst of people, buy or GET OUT! This guy below here threw us out!
Josh Ashworth
Client Solutions Executive
AT&T – Business Integrated Solutions
P: (401) 298-0010
jashworth@att.com
…So we went to Verizon’s and got a good plan! We were just about to go with their new plans. Josh also told us he already answered a question before and would not answered it again, but we forgot the answer. He also was upset that he spent a lot of time with us the first time, he said two hours. My wife was with me, it was less than 30 minutes. He’s a bald headed rude sales persons that is also the manager. We think he was mad because his low level salespeople sold us on their services and maybe he wasn’t going to get the commission. We used to be with Cellular and then Cingular. AT&T needs to discipline their managers because we will never go with AT&T!
I would have got going by phone but the calls to this store were never. No one ever answers. There is no voicemail, yeah, in this day and age! I called sales person’s phone number and got some dude that didn’t even know her. So, we had to go to the store to get answers to simple questions. We were just about to sign up but he kept telling us that he already answered our questions before!!!
I have been trying to get my U-Verse fixed off and on for at least 3 years. I have had numerous linemen , prim techs and one tier 3 guy out. In this time, I have had my modem changed, a new DVR and guys out removing squirrel and water from their black cases on the lines and one linemen that said the the line was being squished between 2 poles. ( Which I am sure is till happening since it is still between the poles.) I have not gotten the problem fixed yet! On 3/27/2016 my DVR went out. My son in-law who use to work for AT&T checked it out and said my DVR was no good. So I called on 3/28/2016 first thing explain that I need a new DVR, and the guy on the phone tells me to reconnect the DVR so he could test it. I go through all the steps he asked me to do and he says yes it is the DVR (YOU THINK!). What surprised me was when he told me that I would have to wait for the DVR to come in the mail, and than I would have to return the old one to a UPS store to be shipped back. I requested someone to come out and replace it today and he told me it would cost $149.00 to do that. After everything that I have been through with AT&T these past few years, you would think that they would come and install this to make sure it is working properly. I have had enough of AT&T and their lack of consideration to their customers. I sure don’t see them correcting my bill with them for the time my system was down or I was having problems. So, in conclusion, If things DO NOT change with my service, I will have no other choice than to cancel AT&T and go with another company.
Wow! Well, here’s my can’t-believe-it–att fact: I signed up for their DSL internet service in 2014. The modem cost $100 (no problem). The warranty expired a year later, and guess what? So did the modem. Shocker, right? After that year, my internet kept going out, and I had to spend over an hour every other month on the phone with a technician to help me get it back on. Finally, I was told that to keep from having to call them, there seemed to be a problem with the modem, and I needed to buy another one. That’s right, pay another $100 in less than two years of service to purchase another one .
You’d think that with all the extra fees and my rates going up twice in one year, mind you, that they’d realize I received a defective modem and generously send me another one free of charge. Especially, since I’ve been a loyal customer since the early 70’s. But obviously that doesn’t mean anything to att. The only thing they care about is how much more money they can get out of me. And I just know I’m going to receive yet another rate hike soon!!
I’m not a customer just a person who work for a company that deals with at&t wireless retailers here in Mississippi. Now the work we did was renovation and upgrade there store. Doing the whole time I worked there I maintain a good work performance. At the end of the job how about I was arrested for Embezzlement. Affavidate sign by the manager here in Hazlehurst, ms. Now there’s no evidence of me taking anything from the store. This accusation has affected my life completely. I’ve lost two jobs because of this and I’m having a rough time dealing with this. I’m the guy that needs someone to answer this question. Where are the phones that’s worth so much that has ruin my life. Ask the manager of At&t wireless retail store in Hazlehurst, ms.
I switched home service from DSL to U-verse and I am being double-billed. I call each month, on the phone for an hour and half only to be told it is corrected…it hasn’t! Absolutely the worst customer service I have experienced.
I’ll keep this short – its basically the same story as others have listed, but this is for DirecTV. I was a customer for 17 years – obviously content with service until AT&T acquired. Rates sky rocked (jumped $50/month with no change in programming) along with little fees (seemed to keep coming every month). Finally a 55 cent fee for Regional Sports Tax was added. I didn’t have a sports package, but was told its a new requirement in my market. That did it. Canceled service and had Dish installed in less than a day. If you think customer loyalty counts with AT&T – think again.
After looking over AT&T’s reviews, I can see I am not alone with the dissatisfaction of AT&T’s customer service but here goes:
On 1/14/16 I placed an order with AT&T for Internet and home phone. After spending nearly an hour and a half on the phone with the sales rep (verifying the availability and setting up the order) everything was good to go according to him. He set up the order for the 21st as it was going to be the earliest date to send a technician out to set up service. He stated that he would send me an email with all the information, which I never received. They did place the order and sent me the modem, as well as instructions on setting up the service. On the 21st, they activated the home phone but delayed the internet connection until the 25th with no communication on their behalf to inform me of the delay or change. During the week’s time, I called countless times as well as speaking with live chat agents to verify the service and see what the delay was. After talking to multiple reps that kept transferring my call due to it being another depts responsibility and each rep giving me a different story as to why there was a delay. One rep said the outside equipment needed to be fixed and they would send a technician out to fix it, two different reps stated that the service would be activated at 8pm on two separate days, a phone tech said it was a defective modem and he sent another one (despite the fact that it clearly showed on the interface that the problem was the connection was down), multiple other reps sent me to other depts with no answer and no resolution. Finally on 1/27 a level 2 specialist from AT&T contacted me to inform me that the service is not available at our house (I had to request several times to get anyone to even look into it). She stated that the sales dept must not have known that when they offered it to me and set up the order. When I asked her when the service would potentially be available, she said I needed to talk to the sales dept. Hold up, the same dept that placed an order for a service that is not available?? No Thank you! All and all I have to say IMO, AT&T’s customer service, sales team, and tech dept are some of the crappiest I have ever dealt with. I personally do not see how they maintain any customers with the way they run their business (oh yeah they have a monopoly over the internet in many areas). I still cannot understand how they can place an order, process the order, and have a paying customer in limbo for nearly two weeks and NO ONE AT THE COMPANY could find that information. I am also dumbfounded by the fact that nearly each person I talked to had a different reason or excuse as to why the service was not connected. When I requested Corporate’s number, I was told it was not available, but I could send a letter.
This has impacted my work as well as my husband’s. Internet is a requirement for our jobs and the 2 weeks I spent dealing with AT&T and their dysfunctional company has cost us time, money, and stress. A simple, sorry it’s not available would have been better than wasting my time when I could have been looking for another provider.
September 23, 2015, I canceled my mother’s cell that was under my plan because she couldn’t get a signal based on where she lives (rural). They allowed me to cancel and “would void the early contract termination fee” due to a lack of signal.
After numerous attempts to remove this charge and reassurance that “all is resolved” along with case number(s) and a disconnection in December, this charge keeps returning.
As of today, January 25, the disputed amount is now considered “past due” once again and they have charged an additional $30 for restoring our DSL that was also disconnected in December DUE TO THIS CHARGE THAT IS DISPUTED AND NOW PAST DUE.
What the heck is going on there?
I am not getting the right satisfaction I deserve AS A AT&T customer. I have the htc 610 phone and I have had to replace this phone 5 times because the phone was bad, and was told on today 1/24/16 that this phone I have is bad too I now must go to court to show why I deserve a new phone but not HTC I will never buy anything of theres again. I have people I work for who have had the same problem and just let it go but I have paid good money for this phone only to find out its a piece of junk that they are passing on to you all to sell I your stores and they are knowing this phone is bad. I will deal with this matter the right way as I know at&t does not have time to deal with my issues unless its in a court of law. Thanks for at least reading this email.
Talked to the office of the President on 01/18/2016 regarding a local training center that constantly bad mouth a property and takes a business away they have a code of ethics according to company CEO which does not mean anything I suppose.
How can one company be so INCOMPETENT?
I have been trying to set up privacy manager for 7 DAYS!!!
The 888-591-5191 number has not been working for 7 days.
I call EVERY day because I am getting a FAX call from a PRIVATE NUMBER at 3am, EVERY NIGHT!!!
Every time I call AT&T they tell me it will be fixed that day but it NEVER HAPPENS.
This number is a national number to activate privacy manager and it does not work. For over a week now. How is this possible with a multi national company like AT&T?
And every time I call you pester me to buy something from you.
Why would I ever use AT&T for my cell service when you cannot even get my landline service squared away?
It seems your service reps and even their supervisors are so POORLY TRAINED that they have no idea what I am talking about. I have to walk them through how your privacy manager system works. How can one of your customers, maybe not for long, know more about how your services work than your own employees?
Mark Malatesta
What a nightmare. AT&T needs to remember their customers SIGN their paychecks.
AT&T “Sold” a product that they couldn’t produce 100% out in our area; yet they have no problem billing for the service or should say Lack of service. AT&T needs to become more personable – the call in automated system can get a semi calm customer irate before every talking to a Customer Service rep.; then all the Customer Service rep can do is say “I am sorry you are having problems” I will be happy to help you resolve this” I am sorry that you are frustrated” and on and on. Well most of us WORK and we don’t have the HOURS to send on the phone with AT&T; along with having to take all the time off to meet tech support to work on service OVER and OVER. AT&T your customers time is valuable too. You pay your people, you need to be prepare to refund you customers for time above and beyond the regular couple times a year “repairs” Then today I was trying once again, to fix the nightmare caused from being force to switch to Uverse phone – after all the “auto” questions/prompts and being sent to wrong dept (having to go thru ALL the security questions each time AT&T sends you t the wrong person) I get a rude “customer Service gentlemen” in Tech support. Frustrated with going through all the prompts AGAIN – I said to him, why do you need a cell number, if we get disconnected AT&T NEVER calls their customers back – Your customers are forced to go thru the automated nightmare AGAIN. He then says I will not put up with profanity (which I never used – call should be recorded) which upsets me because I did not use any profanity, my voice got louder but that is it. Then he says “you need to calm down” REALLY who is he? Not a Customer Service person by any means. What customer calls in that isn’t having problems or frustrated after all the prompts FORCED to go through over and over????
ID# RX891W way to make your customers happy. Then you have the AT&T service rep’s that say I am not allowed to give you my ID# – well if you were kind and helping, would need to ask for it. AT&T needs help – funny how many have posted on FB and twitter how horrible AT&T truly is. Word of mouth can be your best friend or worst enemy.
i have a little story about sprint … i just want to thank AT&T for a signal on a phone while i’m in my house
contact me AT&T if you want the story
For someone who’s been with att for over 20 years, I am so disappointed in how we’ve been treated when my family and I are loyal customers (who choose to keep the expensive service for piece of mind). We have 6 cell phone lines, internet, u-verse, and digital life. To think I have to call every month to pay the digital bill that they can’t seem to put on auto correctly. Every other bill comes out automatically with them, but this new one (att digial life)has been a hassel… I always find out it’s not active when I try to open my garage with my phone, or check the cameras because I have dogs, so I look to see how they are doing during the day. I’ve called 6 times since it was installed and every month they say it will get fixed to auto. Last time I called the rep had the nerve to say it was cancelled and I had to pay a reactivation fee, then verifyed the card that was already on file! Today, I called and spoke to a Lisa who says her supervisor was too busy (after waiting over 10 min for her to get on the line). She then informed me that she wouldnt be calling me back today, but possibly Monday. When i asked for the number to corporate, she said. I don’t know the number to corporate (which I know isn’t true).” For anyone who needs the Corp # it’s : 210-821-4105 opt 6. Lisa then said the other rep should have told me that they can’t do auto when setting up the account again after deactivation..The last rep said he would wave the fee since he saw we call every month. REALLY ATT! For anyone reading be happy that your calls are recorded because the reps aren’t taking notes as I found out today when I asked. She said,” there are no notes that you called to ask for auto”, but recordings don’t lie…possible ENRON situation… If that’s no longer available I will be sure to let the readers know….I’m just tired and I spend too much money with att to get treated any kind of way. We are a military family who needs the digital working at all times.. I wonder if BBB will be interested in my concerns since att doesn’t seem to care. I will be sure to tell others about my experience. I will also try to contact corporate to see if they are concerned about how there loyal customers are treated. TBC
first thanks for the number, this is my experiance today
so 210 821 4105 opt 6 seems to be a worthwhile number, when the man transferred me he connected me to a man who was very sad, i ruined his year, complaining at the end of the year, i ended his year sooo badly, so funny, att executives write me a letter saying ic all customer service too much, and he is angry,,,,, he also claimed, at 11:01 est, that he wanted me off the mailing list so att wouldnt have to deal with my complaints any more, i told him att has NEVER dealt with my complaints, he THEN CALLED ME A LIAR,,,,,HE CALLED ME A LIAR,,,,,ATT is such a great customer oriented company,,,,,
I am in the customer service field and I must admit AT&T representative needs additional training on how to deal with customers concerns and complaints. They are just there to read scripts which are annoying to customers. Management needs to look into how existing customers are treated when it comes to increasing bills. New customers can get the least expensive offers while customers who have been paying their bills on time for the year are treated badly. When explaining your concerns representative are still trying to sell you products although you are unable to pay the existing bill with them. PLEASE Management look into concerns of existing customers. Another thing is when representatives are asked for Corporate Office telephone numbers we are told on numerous occasions there is none. One representative gave me a number which was for billing concerns. How can you have a fortune 500 company with no corporate office numbers – that shows how much customers are taken for granted by these company.
I was looking on this website to get an address so I can write a letter about the poor service I have gotten from ATT over the last two years. After seeing all the comments it is obvious that I would be wasting my time and energy, ATT does not care about their customers. Time to sell my ATT stock as management is asleep at the wheel.
I just wanted to give some praise to three of your employees from a store in Albuquerque NM. The store is at 10250 Cottonwood Park Dr NW 87114. The employees Jason Ward, Leonardo Moreno and Monica LeBlanc went above and beyond to provide amazing Customer service. We came into the store furious at Verizon and wanted to change carriers. The three individuals gave us great customer service which was our convincing point to change to AT&T. These three need recognition from corporate. Thank you so much to them for taking care of us.
Kem Dvornik December 22, 2015 at 1:47 pm
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I too experienced a nightmare with an upgrade I had waited 2 years for. i have been a client of ATT since 1996. I went into their Union Square store in April of 2014 to upgrade my phone. We went in at the end of the night…it took 3 and 1/2 hours for this man to do an upgrade and change of service plan. 20 months later I still have not received proper credit for the upgrade…I was charged full amount on the phone and the service person somehow botched the billing. An 84 dollar amount has been floating in outer space until I accidentally found it trying to access old phone records from my prior account. It was at this time they revealed to me they were overcharging me on the phone. I asked for a call back from a manager and they turned it over to collections. They were not even billing me the 84 dollars. The employee was incompetent to say the least and I will be switching phone companies. You cannot get a manger of any sorts on the phone. I will be in Dallas, so I plan to visit the corporate office personally.
I have recently got a phone from an AT&T store well 2 months ago and been trying to get ahold of someone that can help me with my problem… Ok I purchased a phone from a AT&T store in the mall near me kept it for 2 days took it back for a return at first they informed me I couldn’t return the phone after talking with so many people I finally got to return it but for some reason the store didn’t contact customer service and inform them that I did a return so you guys are trying to charge me for a phone I don’t have my bill is 854$ I went to the store talked to the manager that sold me the phone and she also took care of the return I told her my problem and told her all she had to do was call customer service let them know I returned the phone she told me no because last time I talked to someone over her about my complaint that I had to talk to that person so I said that’s fine of course only problem she don’t work in that store and I can’t get her number!?? Can someone please help me
Kem Dvornik December 22, 2015 at 1:47 pm
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I too experienced a nightmare with an upgrade I had waited 2 years for. i have been a client of ATT since 1996. I went into their Union Square store in April of 2014 to upgrade my phone. We went in at the end of the night…it took 3 and 1/2 hours for this man to do an upgrade and change of service plan. 20 months later I still have not received proper credit for the upgrade…I was charged full amount on the phone and the service person somehow botched the billing. An 84 dollar amount has been floating in outer space until I accidentally found it trying to access old phone records from my prior account. It was at this time they revealed to me they were overcharging me on the phone. I asked for a call back from a manager and they turned it over to collections. They were not even billing me the 84 dollars. The employee was incompetent to say the least and I will be switching phone companies. You cannot get a manager of any sorts on the phone. I will be in Dallas, so I plan to visit the corporate office personally.
All I wanted to get was upgrade from 3mb to 6mb DSL connection.
I got automated phone call it was done yesterday. and ETA first was 8 this morning.
still not faster.
so called AT&T and got transferred from one place to anther, and finally someone said there wasn’t an upgrade request on order, only a promotion change.
then called order department again, and they said it is on order.
what a mess.
Kem Dvornik December 22, 2015 at 1:47 pm
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I too experienced a nightmare with an upgrade I had waited 2 years for. i have been a client of ATT since 1996. I went into their Union Square store in April of 2014 to upgrade my phone. We went in at the end of the night…it took 3 and 1/2 hours for this man to do an upgrade and change of service plan. 20 months later I still have not received proper credit for the upgrade…I was charged full amount on the phone and the service person somehow botched the billing. An 84 dollar amount has been floating in outer space until I accidentally found it trying to access old phone records from my prior account. It was at this time they revealed to me they were overcharging me on the phone. I asked for a call back from a manager and they turned it over to collections. They were not even billing me the 84 dollars. The employee was incompetent to say the least and I will be switching phone companies. You cannot get a manager of any sorts on the phone. I will be in Dallas, so I plan to visit the corporate office personally.
In August I walked into an AT&T store to enquire about upgrading my cell phone. That’s when the nightmare began.
The rep sold me a bundle that included replacing my home phone service, but allowed me a discount on the newer cell. After a week of no reception, I returned the equipment. Had I realized it was a wireless setup, I would have known it would not work. An AT&T tech told me that if the rep had looked at a grid of my address, she, too, would have known it wouldn’t work.
I then attempted to port my home phone number, which I have had for 15 years, from AT&T back to my original provider. Twice weekly for 2 months, I and reps from both AT&T and my original provider went back and forth about failed attempts to port the number. In the interim I was without home phone service and callers received a message from AT&T saying that I “wasn’t accepting calls.” I can only wonder how many important calls I missed.
Then, in October, I received a statement from AT&T charging me for home phone service but stating “Payment is Not Required.” However, 2 weeks later I received another statement for $600+. Intending to spend time resolving the issue, I sent a minimum payment through my bank. Despite this, my cell phone service was discontinued a few days later.
As I was in the car when this occurred, I stopped in an AT&T store to determine the problem. After relating my issue, I was put on the phone with another rep. After repeating the problem, I was put on hold while another supervisor was consulted. When the call was resumed, I was told they could not verify my payment and my account was not “old enough” to discern a payment history. I’d only had it 2 1/2 (!!!) years!
The following Monday, I once again contacted AT&T, related my story, and learned that AT&T had me under not fewer than 3 account numbers. When that was discovered, I was once again put on hold. Finally, someone said, “Can I help you”? Heaven help me! I disengaged from that call and looked up an AT&T Corporate number.
I think we may have resolved the issue and resumed the cellphone service. We’ll see. Meanwhile, I long for the days when AT&T was “king,” and knew how to take care of its customers. Like so many of you, I’ve lived too long!
i am furious right now. i switched over to AT&T from sprint after being with them for 13 years. i work for DirecTV & now we are owned by AT&T i decided to go see if switching swithing my 5 lines over will save me money. basically i go into an AT&T store where i greeted by sales woman Aleshia T (which has been fired for giving fraud info to new customers auch as myself). i told her i was just coming to gather information and not to do no switching at the time. but the main reason i would not switch was because of i had to pay-off my sprint account 1st. she told me that all she need is my account info and that AT&T will handle all the balance that i have with aprint. so i was like really. so i was sold. i traded in my aprint phones for cheaper phones & switched over. that was 3 months ago. just sunday i gets a call from sprint about sending my balance to collections. i was stunned. i have talked with serveral reps & managers since sunday. they rather loose me as a customer than to at least meet me halfway. but they are telling me that EVEN THO OUR EMPLOYEE TOLD YOU THAT AND GOT YOU TO SWITCH OVER AND OWING SPRINT $1,265.51 there is not nothing we can do. when i left my bill was $216 & i told her i owe for the phones. but she goes on to tell me that WE got you covered. so from august to now i have had no contact with sprint until sunday when they call me about the bill before sending it over to collections. and AT&T doesnt care about the position i was put in by their employee that was fired do to situations such as mine
Kem Dvornik December 22, 2015 at 1:47 pm
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I too experienced a nightmare with an upgrade I had waited 2 years for. i have been a client of ATT since 1996. I went into their Union Square store in April of 2014 to upgrade my phone. We went in at the end of the night…it took 3 and 1/2 hours for this man to do an upgrade and change of service plan. 20 months later I still have not received proper credit for the upgrade…I was charged full amount on the phone and the service person somehow botched the billing. An 84 dollar amount has been floating in outer space until I accidentally found it trying to access old phone records from my prior account. It was at this time they revealed to me they were overcharging me on the phone. I asked for a call back from a manager and they turned it over to collections. They were not even billing me the 84 dollars. The employee was incompetent to say the least and I will be switching phone companies. You cannot get a manager of any sorts on the phone. I will be in Dallas, so I plan to visit the corporate office personally.
I am so FRUSTRATED!!!!
We have not service since SUNDAY!!!!
I am sick of getting a runaround!
I cannot reach a LIVE person!
Technician arrived yesterday and determined it was an outside problem.
I am STILL OUT OF SERVICE!
No cyber shopping! No phone! I AM TIRED OF WAITING!!!
This is ENTIRELY UNACCEPTABLE!
I want service ASAP!
Sorry, original date of order was 11/28/15. Frustration accounts for my not noticing the incorrect date.
I signed up for AT&T bundle on 10/28/15 and requested installation ASAP as we are elderly and have health problems. I was given the date of 12/10/15. However, I was told I could call the installation line on Monday and they could put us on an expedited waiting list. Sunday I got an email that the installation date would be 12/11/15 at a time which would not work for us. Monday, I called the hotline, finally spoke to a supervisor who was able to schedule us for today, Tuesday, 12/1/15. When the technician did not show up, I called and was told there was no other order than 12/11/15. After being on hold and with the representative for 22 minutes, he said that a supervisor would call me back. After two hours, I called back and after 21 minutes on hold and with a representative, I was disconnected. I called back and after 25 minutes on hold and with a representative, I was disconnected. Again, I called back and after 29 minutes on hold and with a representative, I was disconnected. Tomorrow I will be cancelling my order, unless I get some help and quickly. I thought Time Warner Cable was bad. This has been much worse.
On 11/25/15 I called and Spoke to Arturo in customer service explaining that I has received my ATT Uverse bill and it had a charge of $60.00 for an OnDemand charge for a boxing match. I explained to Arturo that my father (83 years old/dementia) had accidentally pushed the button and ordered the movie. He (Arturo) said he would give me credit for the amount and I thanked him. Today 11/28/15 I get on ATT to see if the credit is there and a BIG FAT NO!!!! I called customer service and spoke to Tam (Emp#MT318R) and explained the whole thing over again. She said she would/could only give me $30.00 credit. I asked for a supervisor and received Nicole (Emp#NT38TP) and explained again the situation with my father, that he was just visiting for the weekend. She (Nicole) explained that they could only give $30.00 credit, so I basically said that my 1st phone call and speaking with Arturo that he had just LIED to me to get me off the phone.
I absolutely HATE calling ATT customer service!!! They are the worst. I have been a customer for a really long time. In fact, I was the 2nd household to get ATT Uverse in my city when it was being introduced years ago. They spent 14 hours and 5 people to just get it installed.
Kem Dvornik December 22, 2015 at 1:47 pm
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I too experienced a nightmare with an upgrade I had waited 2 years for. i have been a client of ATT since 1996. I went into their Union Square store in April of 2014 to upgrade my phone. We went in at the end of the night…it took 3 and 1/2 hours for this man to do an upgrade and change of service plan. 20 months later I still have not received proper credit for the upgrade…I was charged full amount on the phone and the service person somehow botched the billing. An 84 dollar amount has been floating in outer space until I accidentally found it trying to access old phone records from my prior account. It was at this time they revealed to me they were overcharging me on the phone. I asked for a call back from a manager and they turned it over to collections. They were not even billing me the 84 dollars. The employee was incompetent to say the least and I will be switching phone companies. You cannot get a manager of any sorts on the phone. I will be in Dallas, so I plan to visit the corporate office personally.
In 2008 I bought my first smart phone, already with ATT for 5 years, I stayed with them. I upgraded twice since then, never changing my data plan, which was unlimited. my Last upgrade being in Sept 2014. in Oct 2015, I get a message saying that I was getting close to my data limit, which I found hard to believe being I had unlimited. I called ATT and 45 mins later, the customer service rep said that I had changed my data plan when I upgraded. I told here I hadn’t and that it needed to be changed back. She took all my info and said she would “forward” it up the line and that I would receive a call within a week. No call, but a text 3 days later basically saying I was out of luck. On Nov 27th, I called back again and asked to speak with a retention rep. I explained everything to this person and she said that my phone I have now, a Samsung S4 did not support unlimited data and I was basically out of luck. I asked to speak with her supervisor, named Caleb. He proceeded to tell me when I did my first upgrade, in 2011, my unlimited data was changed, even though in Oct 2015 when I went to the ATT store here, I physically saw on the tablet the rep uses, that my unlimited data was still active in June 2014. So ATT reps tell one lie after another I asked. Caleb then proceeded to argue with me. I then asked to speak with his supervisor which he replied that this person was unavailable. I then asked for their supervisor, getting the same response. I then asked for ATT corporate office number, which he would not give but only said he could put in a “request” for them to get back to me within 72 business hours. I am betting I get no call. ATT has the worse customer service I have ever seen in my 48 years.
Since April 2015 I called ATT and told them to disconnect my DSL services. Since then, I’ve had no internet; it was disconnected within hours of my call. Since April, I have been calling every single month to let them know to stop charging me for internet service I no longer had. They kept saying the same thing over and over and over and over, “This time it is disconnected, don’t worry”, and they took off the charges and again, through the same thing every month. On October 2015, I called again for them same reason, and the so called man in charge said that there was no record of me ever saying I wanted to disconnect, only records of the account being credited and that’s it. So he said that I would have to pay the whole amount and that the month of November was going to be nothing, well, surprise, surprise, It is still something. So after almost a year of headaches, what do I have to do stop this? Sue ATT for mental distress, because believe it or not, calling every month and ending on the phone for almost 2 hours just to get charges off for services that you don’t have, it is very stressing!!!!
Kem Dvornik December 22, 2015 at 1:47 pm
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I too experienced a nightmare with an upgrade I had waited 2 years for. i have been a client of ATT since 1996. I went into their Union Square store in April of 2014 to upgrade my phone. We went in at the end of the night…it took 3 and 1/2 hours for this man to do an upgrade and change of service plan. 20 months later I still have not received proper credit for the upgrade…I was charged full amount on the phone and the service person somehow botched the billing. An 84 dollar amount has been floating in outer space until I accidentally found it trying to access old phone records from my prior account. It was at this time they revealed to me they were overcharging me on the phone. I asked for a call back from a manager and they turned it over to collections. They were not even billing me the 84 dollars. The employee was incompetent to say the least and I will be switching phone companies. You cannot get a manager of any sorts on the phone. I will be in Dallas, so I plan to visit the corporate office personally.
AT&T is a joke!!!! I really, really HATE I have to use this service but it is connected to my email address and that is the ONLY reason I have stayed. I only have DSL service with them because I REFUSE to have any other type of services they offer. If they can not accommodate with DSL why try anything else. I only ASKED if I could get my DUE DATE changed and was told over and over again they can not change my DUE DATE with DSL this makes ABSOLUTELY NO SENSE. I am a customer who has been with AT&T for years and only ask for my due date to be changed to a later date and that can NOT accommodate. THIS is so frustrating having to call each month to ask for an extension so my internet service is not disconnected & charged a reconnect fee ALL because they do not want to change the due date. I’m going to change my DSL service to a more customer friendly and accommodating service like NETZO, VERIZON, TIME WARNER because AT&T sucks!!! & the customer service reps who barely speak English.
AT&T has taken my userid that is used of all of my online accounts and let someone else have it. They took it without any notification or anything. Last month, I logged on to pay my bill. This month, I can’t do so.
Customer service attempted to convince me that I was so intellectually stymied that I just forgot. It took me a little bit to figure out what they had done. Finally, someone admitted it to me.
So, they have provided another person with my userid that is used on numerous accounts. Talk about privacy. So, half the battle to breaking into one of my accounts has now been provided by AT&T. Think they would correct the matter? Nothing doing. They took it from me without notification or permission and don’t have the courage to make this right.
I’m quite disappointed with the customer service provided by AT&T. After being told by a representative that they would NOT even try to satisfy my maintenance scheduling requests, I was then lied to concerning communications to the technician. In addition, in spite of a line issue beyond my control that deemed me without service, my bill was not adjusted, nor was there even an offer.
I also asked that my billing due date be modified to avoid continued payment issues. The request was omitted from the system and fees were subsequently added to my bill. The exact issue I tried to avoid!
To add insult to injury, I can’t even PAY MY BILL without issues! Customer service reps are not available 24 hours, nor is there an automated system. I called 3 different numbers to reach automated bill pay. Each of them looped me back to a closed office. I even “lied” to the system, saying that I needed tech support, but was still sent to the “closed office” line.
After my morning attempts, I came home this evening to find that my service had been partially interrupted while I was gone. I attempted to pay AGAIN, this time online, but received an error message saying that systems were down for maintenance!!! It’s like they don’t WANT my money unless it comes with the ridiculous re-connection fee!! I see what you’re doing, AT&T, and I assure you, once this is contract is over, I will not return to your trickery!!!
I have never been so mad in all my life. My oldest son got married last year. His contract on our wireless account won’t be up until Dec. so we have kept him on our account. They have graduated from college and started jobs in their chosen field. Because he has a phone on our account, and because he has to give a contact phone number, he gave them the number he has on our account. And now every time he tries to pay his bills for u-verse and direct tv, they try to post it on my account. The first 2 times it happened, I didn’t realize who was doing it and told them that I didn’t make a payment and they had better not take money out of my ck’ing account. The next time it happened, I actually got enough information from the agent I was speaking to that I finally figured out what was going on. So I told them to not post it as a payment to my account because it was for their account. They said that he would have to call again and give their account number rather than a phone number. I told him that, but it happened again. They said it went through, so I sent my son the money to cover it. Well I went to make a payment on my account and the balanced seemed high. So I checked and the payment had not gone through. So I tried to make a payment with my checking account on the pay my bill number. It said it didn’t go through. So I asked to speak to a customer service person and they said that because I had blocked payments from coming out of that account, that my checking account is blocked for 6 months and I can’t make payments from it. And that if I didn’t pay my bill by today, that my phone would be cut off. I said if they cut our phones off, I would contact a lawyer tomorrow and sue their butts. Tomorrow my youngest son and I are going to an ATT store and try to get this straight. If not, I live less than an hour from Corporate and will be headed there on Monday and sit there until this gets straightened out. I seriously doubt anyone from ATT ever reads these reviews, but if they do, they better get this figured out ASAP.
AT&T, you have got to be kidding me. First, I get a new phone and I’m told it’s a 12 month installment plan. I then inadvertently find out 12 month installment plan means 20 months in AT&T world. I stood in the store with an AT&T employee when purchasing my phone. We sat there and did the math to figure out how much I would pay in total for my phone. He had a calculator out. He then went over the terms and conditions with me. I said, “is all of this the same as what you just told me?” he said, “yes.” So I imagine you understand why I’m annoyed. I call “customer service” which is a joke. I was transferred to a supervisor and then hung up on. I called again and was told they could not do anything. I have gathered from my phone call that AT&T does not give a flying f**k what their employees say, they will not be upholding it and the customer gets screwed. I then asked for the corporate office address and phone number. I was told multiple times that that information cannot be given out. It’s a PUBLICLY HELD corporation. You have to be kidding me. So, through my real intense search on Lexis I obviously get your phone number and address, thank God the “customer service” refuses to give out that information. I was assured that a manager, who does not care about what I have to say, will be calling my in 72 hours and I can escalate this higher if I want. I asked if we could escalate over the manager that already said “we did take responsibility, we said sorry. That’s all we can do” and was told no. You guys are absolutely the worst and I really hope you plan on fixing this.
Worst business practices ever seen. They lie to get your business then when you call to figure out a resolution NO ONE IN CUSTOMER SERVICE CALL CENTER HAS ANY AUTHORITY. The only way to get any service is to file a complaint with the BBB, and even then you will get the run around again. This company is engaged in criminal business activity, they falsify the business contract agreement and do whatever they please with your account. I WILL NEVER BE A CUSTOMER AND WILL MAKE SURE THAT PEOPLE ARE WELL INFORMED ON A DAILY BASIS OF THEIR CRIMINAL ACTIVITY. The FCC is the next place i’m going if the BBB can’t help me. Then file a class action lawsuit against them for fraud and distress they caused. I’ve been dealing with a simple issue with them for over 2 months and still no one with any power have contacted me. I won’t rest until the people making the decisions and setting up their customer service practices are in jail for fraud.
You aren’t alone – they used to be a good company to deal with but over the past few year they have evolved into a nightmare!! You are soooo right – NO ONE IN THEIR CUSTOMER SERVICE CALL CENTER HAS ANY AUTHORITY and won’t even attempt to give credit when it’s justly deserved! If you file a class action lawsuit, please let me know!!
I’ve spent the last few months dealing with AT&T who conned me stoled for me lie to me my calendar is completely screwed up I get sawsan dollar cell phone bills and nobody has done a thing direct ify anything and I’m going to file a lawsuit against them so if you’re interested let me know as these guys are doing now is Illegal in a multitude of areas I think the local news would be interested as well for them to be pulling a con on customers absolutely blows my mind did they stooped to that level of fradulently lying to people and conning them into a sale by telling them they’re giving you a gift and then they charge you for it and then they lie about it and then they keep pulling money out of your account and won’t stop I look forward to hearing back from you on this matter. .I will be contacting several types of social media and i’m gonna get the word out to as many people as I can get so Customers are where of the type of company they’re doing with I am disgusted with AT&T as they are thieves, liars, con artists and really don’t give a crap about any of their customers so I think the public should know this and I really think the public needs to know about the tablet scam they’re doing now that’s a big one and taking money out of my accounts without my permission that’s a huge NONO. I just can’t believe they cooked up such a massive con thinking they weren’t going to get caught.
Excuse the grammar I’m using the voice typer haha we know series stupid she was made by AT&T anyhow have a wonderful night
Linda
A year ago I got AT&T/Direct TV service. 1) Neither one takes any responsibility for issues raised. Each refers you to the other without response or resolution. 2) In direct opposition to their contract Direct TV allowed an unauthorized person – without asking for the required password – to access my account & purchase additional programming without my knowledge or permission. 3) AT&T failed to credit my account the July 2015 payment I made to them after numerous phone calls to them and numerous faxes verifying from the bank that the monies had cleared the bank, via electronic transfer, but AT&T has refused to investigate or credit my account. 4) AT&T is billing me over $300 for services they did not provide (and I am now getting billed from AT&T and Direct TV) for bogus services they have just added to the final billing statement. 5) Direct TV as of Aug said I only owed $53.00, but AT&T continues to add fees and refuses to credit my account for the July payment which cleared my bank in July.
I have heard from other people that AT&T takes money from people’s bank account for services they did not provide. This company is criminal. They are very willing to take if it means $$ in their pockets, but virtually impossible to get through to rectify their billing errors. I think it is high time to institute a Class Action Suit against AT&T for fraudulent billing practices and ‘stealing’ monies from their customers’ bank account.
Lots of other people are fed up with the dishonest actions of AT&T and their flunkies in the Call Center, so think about a class action lawsuit and don’t give up. You and I are but two of hundreds or thousands who are fed up with their dishonest methods!!
I am now changing my service. My account was about to run its 24 month course so I received a notice. I went into my account and signed up to continue my service. I selected TV, then decreased my internet and then TV. I was given the charges in the 3 part system to approve. After finalizing my upgrades, I was given a worksheet that my services would be $98.00 a month. With that I approved. I received my bill a few days later and it was $184.00. I gave them the Order # and was basically told that it was incorrect. How could I be held to something that was incorrect? I asked for the processing address as I plan to file a fraud complaint in smalls claims court. They couldn’t give that information out. I guess I will have to go to the JP’s office to see how AT&T will be served. I will also notify the FCC and BBB, but first I just canceled my service and will be going to TWC for service. As much as anyone complains about TWC, I was never treated this by by them. They were always up front with my service.
Since my last comment on October 7th I have had 2 people from the “presidents office” call me and tell me that it was being taken care of from their office however their office is in California and I live in Texas so now I realize that epic proportions of disregard for paying customers has risen to an time low. These 2 men call and talk like they have some kind of pull in the company but I have yet to receive any kind of relief from my problem it seems that the at&t corp presidents office is only there to deal with “problem customers” They seem to believe an emotionless tone of voice in an even unemotional tone will placate the customer and calm the person they are talking too the first man I talked too Mr.Hutchcroft obviously felt he couldn’y deal with me so he had Mr.Kaughman call neither person even knew what kind of training or background checks at&t gave their employees or what they were doing to eradicate the problem still not sure what or how they were going to take care of the problem in Texas from California
This company is giving my mom a hard time with her service we had service in Nashville tn now we have moved to east point ga been trying to get internet and phone service for 3 days now these people can’t get off there lazy asses to fix it they keep saying it’s fixed and it’s not getting tired of this please if you say something is fixed then mean it
I have had a problem with my service being interrupted daily for 21 days in a row in 21 days I have 6 tech support people every 3.5 days in my home over a period of 21 days I have contacted tech support and gotten hung up on promised ,call backs , had people tell me there were no issues even though my service has been interrupted,had a billing manager transfer me to to tech support after telling her I had already contacted tech support had a customer support rep robert #042Ra play childish games saying I’m having problems hearing you sorry maam can’t hear you put me on hold for extended time because he didn’t want me to report him to his manager I had one customer service rep all in tech support ask me if I was having problems why hadn’t I contacted at&t obviously I had over a daily basis of 21 days but he wasn’t listening. My service still isn’t fixed tomorrow will make 22 days since your techs are dispatched on the last interval of 1-4 from what I was told. I want to know why it has taken now 22 days a problem when I have on networking service person saying he knows what the problem is but it hasn’t been fixed why I have had 6 service techs in my home and all but 1 including a managing supervisor left out dated equipment and “fixed a power problem with outdated equipment with the managers permission. and my problem still isn’t fixed
Greetings;
Having subscribed to Bellsouth landline phone service after returning from overseas active military duty in the nineteen seventies, I’ve been a continuous Bellsouth/AT&T landline customer for more than 40 years. I currently use a cable Internet Service Provider (ISP) but wanted to subscribe to AT&T DSL service to use as a backup ISP. I called an advertised AT&T number on/about 9/28 to inquire about obtaining DSL service. After the AT&T agent did some checking, he told me U-verse Internet was available at my location and that AT&T did not offer DSL where U-verse was available. So we discussed U-verse Internet service and, after considerable discussion, I ordered 18Meg U-verse Internet service which was to be installed 10/5.
During our discussion, the AT&T agent told me the installer(s) would run a fiber optics cable to a box mounted on the outside of my house and run a cable ‘larger than the current phone line’ into my house. I pointed out to the agent that fiber optics cable had been installed in my neighborhood some time ago but that it had not been run down my street and that the nearest fiber optics cable was located at least 600 feet from my house on the street my street intersects with. I also told him that in earlier discussions about obtaining U-verse services, a door-to-door U-verse sales person had told me the fiber optics cable would NOT be run to my house but that my existing wire would be used and tied in to the fiber optics at the nearest node and that at that time I had decided against subscribing to U-verse because, in my mind, a chain (circuit) is no stronger than its weakest link (component) and so there would be no advantage to fiber optics in the neighborhood if my house was served by over 600 feet of standard copper wire. But the agent whom I called to inquire about DSL service assured me that if I subscribed to U-verse Internet service, the installer would run a fiber optics cable to my house. So with that information, I decided to sign up for U-verse Internet service and figured I would make it my primary ISP instead of getting the DSL for backup ISP as I had initially planned.
The agent also offered to ‘bundle’ my landline phone service with the Internet service, but I declined that offer because I want to keep a ‘wired’ phone.
When the installer arrived at my house at the scheduled time, we discussed the plan, and he told me he would not run fiber optics to my house but that he would use existing wiring to the house, a different box on the side of the house, and a cat-5 type cable from the box into the house. He also said my phone service would be carried by the same cable carrying the Internet service. Still believing that a chain (circuit) is no stronger than its weakest link (component), not wanting an Internet phone, and dismayed at having been mislead, I cancelled the installation.
I still would like to subscribe to AT&T Internet services, either DSL for a backup or, preferably, U-verse Internet to replace my current ISP. But I need to know what constitutes a proper installation of U-verse Internet service without affecting my ‘wired’ landline phone service. Could someone who can address this matter authoritatively please call me with that information? My number is 850-623-0607.
Thank you.
Gerald Steverson, Sr.
Please have some one to call me about a business matter with AT&T Corp. please. 972-832-****
Please have some one to call me about a busyness matter with AT&T Corp. Maria Hope, 954-296 ****. account: 523015521631. Thank you.
I would like to commend Chris Cary from the Midwest Center on his attention to details concerning our order N065-OY-795549 which was placed on 9/17/2015, which is now order number GBLEXT1766979. He understood our frustration concerning the ordering of this item. We order this item originally on 9/17/2015 and was advised it would ship overnight. I then called back into the AT&T call center on 9/18/2015 to question why it was not overnighted. I was advised this model was not available for overnight. When asked what he should do I told the call center agent not to do anything until I got guidance from my manager. When I came back into work on Monday 9/21/2015 I got an email from AT&T stating my order N065-OY-795549 had been cancelled. I called back into the center asked for a floor manager and was advised that the only thing they could do was to make a new order.
After, being assured that the phone would ship on 10/05/2015 with the same number that was on the original order, I signed the terms and agreement on 9/25/2015, on 9/26/2015 I received an email stating my order had been placed, at which point I went on line to see what ship date had been assigned only to note it stated between 11/08/2015 and 11/16/2015 or there about.
This is when I called back into the center and got Mr. Cary. We talked about this device and it being sent out to the stores since it was a new promotional item. He also advised me that should I be able to find one in a store near me we could set it up on the phone number I had, but not to do anything until I actually had the device in my hand. I checked every store within a 200 mile radius and found none.
I appreciate Mr. Cary’s honesty and his willingness to help in any way possible. He is very good employee and AT&T should be proud of him and his efforts.
As, for the AT&T handling of this matter in general, I am not pleased. First, the cancelling of my order was not authorized by me as stated in your cancellation notice. Second, I was told the item would be overnighted when I ordered it, only to find out that it was not even available for shipping until 10/05/2015. Thirdly, being informed that the new order would ship on 10/05/2015 only to find out after signing the second term and agreement for the new order it would not ship until between 11/08/2015 – 11/16/2015 has left us with a bad taste for AT&T customer treatment during the ordering process. Mr. Cary has displayed more drive and ingenuity to help resolve this situation by providing possible solutions. Were it not for the fact our newly hired manager, who is left without a cell phone due to an AT&T agent error in cancelling her order, and another giving incorrect information at the beginning of the process.
How come every area on the internet where you can read reviews about AT&T they all are very negative. Why would anyone in their right mind do business with this company?
IT IS TIME FOR A CLASS ACTION LAWSUIT!!!!!!!!!!!!!!
Amen to that…they re awful!!I d just started an contract
account. My bill was 300.00 more than. Provided. I have filed through The FCC and BBB!!!!
I agree, something needs to be done.
This is the letter I am sending to Call Kurtes and all the other places I can post it. BBB too.
I was offered a Bundle of phone, internet and Direct TV. I agreed to get a Bundle. After the Bundle was started. They informed me that they are going to change my phone line. To an internet line. I did not want my phone changed to internet. As it will go out during an emergency. We are disabled, and can not be at anytime without a phone. I wanted to keep my land line, no batteries or electric needed.
They did not bundle me. Full price all along. So I called to turn off the Direct TV, (7/5/2015) cause I can not afford it. They put it on suspension, as if I was not paying my bill. I asked them why I am being billed for something I do not have? Direct TV (10/14/15) and they turned it off. But it’s been off all this time? Then informed me that I owe $300.00 penalty.
I was told this Bundle, included the phone. They did not say I would have to change my phone from land line to internet. When they called to put me on intrenet phone I would not let them.
First bill of Bundle Jan 5, 2015. Very confusing bill. We were told that we would get HBO, STARZ, SHOWTIME, and CINEMAX free. The bill shows a $48.00 charge for these channels. Made call for assistance many times trying to fix this bill. None of the assistance did what they said they would do to fix it. Made many calls to get it finally taken care of. Spent hours on the phone every month due to billing.
Charged me $42.48 for phone that was suppose to be only $35.00 when bundled. U-verse did not show up in this billing. Bundle means all together. Many calls we made to straighten this out. Never could understand what they were trying to do?
We bought our own router for our U-Verse to save money. But At&t was still trying to collect on the one we sent back and they received. More time on the phone, 3 or 4 times. They never did what they said they would do to fix it. Each person we spoke to had a different story. Each time would take an hour or more to try to settle the problem.
Spoke to Robin, Sam, Samora, Wyatt, Brenda, started to take more than names. Dorian 18889082509, David 18885734107 Max EEY77N and ect.
U-Verse on different billing. Sorry but that is not bundling. All ready getting late payments for some reason, I do not understand. This is outrageous. Where do you see me saving any money on this Bundle that is not a bundle.
I don’t see the bundle I was promised. I don’t see the savings I was promised. So why should I be penalized for a bundle deal that was not there?
Also, why in the heck was my Direct TV bill so different every month. It should of been one price every month. $70.77 1/2015, 54.19 2/2015, 89.35 3/2015, 133.67 4/2015, 36.79 5/2015, 82.68 6/2015, 82.68 7/2015. Every month something different. How can I ever balance my bills, when they keep adding things to my bill.
I have been with AT&T back when it was Ma Bell. I have had this same phone number for 40 years. I own my home and my Husband and I are both Disabled Seniors Citizens. We need you to help figure out what to do about AT&T. I can not afford to pay $300. penalty for something I never got. And I never got a Bundle or a good deal that they promised.
Got a call today that they will turn my phone off if I don’t send them $199.00 today. Also received a disconnect letter for $191.02, if not paid by Nov. 20th. I sent extra money over my current bal. to pay on some of the $300. Yesterday they really broke the law trying to collect this money. They took $295.92 out of my Sons PayPal account without permission. On top of the fact he is not even on my account. He dose not live here, he is my IHSS Worker and he helps me by talking to AT&T, as I can never understand where they are getting their balances.
WE NEED TO JUST HAVE CLASS ACTION LAWSUIT AGAINST AT&T… TO GET ALL OF THESE PROBLEMS RESOLVED…..
BECAUSE AT&T SURE ENOUGH ISN’T LOOKING TO RESOLVE ANY OF OUR COMPLAINTS – DUE TO THEIR NEGLIGENCE WITH THEIR INCOMPETENT EMPLOYEES FROM THE BOTTOM TO THE VERY TOP OF THE POLE…
WE ARE CLEARLY BEING RIPPED OFF BY THEM… ESPECIALLY THE CUSTOMERS WHO HAVE BEEN WITH THEM FOR OVER 7 YEARS OR MORE…
AND NOW THEY WANT TO DO AWAY WITH THE GRANDFATHER PLANS THAT HAS BEEN ESTABLISHED AND IF THEY CAN’T DO THAT THEN THEY WANT US TO PAY AN ADDITIONAL FEE ON OUR PLANS FOR UNLIMITED DATA… AND WHATEVER ELSE!!!!
THIS IS JUST RIDICULOUS AND THERE ISN’T AND MORE MORALS OR CUSTOMER SATISFACTION – AND THE CUSTOMER IS ALWAYS RIGHT ANYMORE… COMPLETELY GONE OUT THE WINDOW!!!!!
BY THESE MONEY HUNGURY CREATURES….
I do not like at&t they over charge you way too much.
Every time I check my bank accountthey take out $600.
One month.
The next month they take out $786.
I’ve called multiple times to see what’s going on with my bill. The rep can never help me I asked for manager manager can ever help me.
I asked for them to give me a corporate number.
They said they sent the email to corporate to contact me I never got a contact back.
So I checked my email today I got an alert from my bank.
AT&T took out $1000. Plus some.
I’m not even with AT&T no more I’m with T Mobile.
But I’m still getting billed. I need all my money back I’m a widow raising three girls on my own.
I feel like I’m being robbed from AT&T constantly.
I did not get authorization for used to talk to my bank account..
I need for someone to contact me ASAP
Jerry L. Zendner
Account number: 19972165
Recently my wife and I went in to a local AT&T store for a problem with my wife’s phone. While the AT&T associate was repairing the phone he inquired about DirecTV. We have been with DirecTV for 15 years. He looked at our account and said we are eligible for an upgrade. After discussing this, we decided to go ahead with the upgrade. A new account was established under my wife’s name. According to the AT&T associate the upgrade would only cost $33.00. A time was scheduled for a technician to come out and complete the upgrade.
When the technician came to install the new equipment, he discovered our equipment was wireless. The work order he was issued indicated we had land lines. I would have thought that the AT&T associate would have noticed we were wireless when he checked our account for the upgrade. We were charged a $107.00 installation fee to continue with a wireless system, and the technician had to go out and get a couple of components he didn’t have in his truck. The technician was very professional and did a great job in setting up the upgrade. We were told by the AT&T associate and the DirecTV Technician that all I had to do was call DirecTV and cancel my current account, once my wife’s account had been established.
When I called DirecTV to cancel my account I was asked why I was leaving DirecTV. I explained I wasn’t leaving DirecTV. We had another account setup under my wife’s name by the AT&T associate with the upgrade. He asked why I didn’t come to them, saying he could offer the upgrade. We thought it was all one company now. I told him it had already been done at The AT&T Store. When he persisted in this vain, I explained that it was just a quick stop at the AT&T store to have my wife’s phone checked and the AT&T Associate went on to offer the DirecTV upgrade. I asked what difference it made where it was done since AT&T and DirecTV were now the same company. The Customer Service Representative (CSR) then wanted me to have the two accounts merged instead of canceling. I asked how that would affect the billing? He said we would be charged monthly for the extra units we just replaced. Why would I pay for something I can’t use. I kept trying to close the account because we had a new one in place. The CSR wanted me to continue with the current account and kept giving me options that really wouldn’t benefit my account. When I finally told him to just close the account, he told me there will be a $160.00 charge for closing my account early because I upgraded to the Genie Wireless in May, even though he had just told me he could have offered me the upgrade. Why would we be charged a fee from the same company that just offered us the upgrade? And, why weren’t we informed that there would be a cancellation fee by the AT&T associate when he offered us the upgrade? He had all of my account information in front of him. Why did the CSR offer the upgrade if I wasn’t eligible? I don’t believe we should have been charged for the installation fee because the AT&T associate failed to annotate that we are wireless. I also don’t believe we should be paying for closing the account early when both the AT&T Associate, and the DirecTV CSR offered me the upgrade. This upgrade went from a simple $33 upgrade to a $300.00 fiasco.
Any assistance in resolving this issue would be appreciated.
I’ve never been so livid in my life! I got screwed on my phone because a manager didn’t do his job correctly the first time. I shouldnt have to wait 10 more days for a phone I should’ve walked out of the store today with my new phone that I’ve waited a week for now another week. At&t will be losing a customer.
On Aug. 06, 2015 I called AT&T to renew contract and see if there were any promotions on my U-Verse. I was immediately connected to direct TV and after long conversation I asked the lady to please switch me to U-verse as I didn’t want Direct TV. I spoke to a lady by the name of Lovette out of Pensacola Florida. I was assured a new promotion and to make a long story short the Sept bill was never adjusted. When I called At&t again Sept 08, 2015 the gentleman’s name Christopher out of Sacramento California told me that it was not possible what Lovette had quoted me. I gave him the confirmation # and told him that I had gone over the bundle contract three times. I am a senior citizen on limited income and have always had good service with AT&T. I am very upset with the way this was handled. Now I have to wait a year before I can change services as I can’t afford the fee to cancel. Just very disappointed and I know it wasn’t due to me not understanding the promotion as I asked the rep. three times to go over contract with me and the amount of money I was going to be
charged. Should I contact the FCC?
After being hung up on twice and on the third attempt sent to the wrong dept I was finially connected to Ms Shakiera Taylor in customer service on my fourth attempt.This young lady was extremely courteous and thorough.she stayed on the phone with me through several attempts at getting my fax issues resolved..If your first three customer service representatives had shown this amount of dedication and excellence I wouldn’t of even of considered terminating your service in my home.Although she could not resolve my issues because that dept was closed for the day and we missed them by seven minutes.It was for Ms Taylor sake I didn’t get rid of my service.Thank you,Lee Ramos (330)480-9577
Acct# 113065005. I have had ATT dsl then moved over to Uverse when it became available so I have been with ATT for many years always signing up on August 20 for a 12 month term and ATT always makes sure to remind me that if I cancel there will be an early termination fee. No problem.
Last August I renewed for 12 months and took an increase. As I am preparing for my new 12 month agreement, I noticed that ATT increased my price in January and continued to bill and take my money for more than our agreement. When I called ATT for them to correct and refund me the amount they over billed they said it was valid.
Apparently ATT’s idea of a 12 month contract is that it only applies to the customer. They used a ridiculous argument that their agreement is that they give a discount and I still received the same discount BUT ATT increased the base rate thus the increase.
To make this even worse, 2 days ago and just 2 days before my current 12 month agreement terminates, I called in to make sure ATT cancelled my service at the end of this term. Their Representative said I had to call back on the day it expires to cancel to which I told them they could just terminate it that day (two days before the end of the 12 month agreement). The representative said if I terminated it that day (two days before the 12 month agreement expired) they would bill me $30 early termination fee.
So here we have ATT not honoring their side of an agreement and overcharging me $56 over 8 months and then they still have the audacity to threaten me with a $30 early termination fee 2 days before MY agreement is set to end.
I made sure to ask that each of my calls to ATT are being recorded so you can verify my story is just as I write it here. First Rep was Gloriane ID #GB0803.
If this is how ATT now operates I want absolutely ZERO to do with them. $56 cost them years of future business. That shows you the leadership fallacy and why their CEO and Executives staff does not deserve their enormous salaries.
Hello TWC internet and OTA.
went on the inter net yesterday 8-12-13 to try and get my son a new phone 45min later I still didn’t get one the page froze to were you couldn’t use it. so I called in was on the phone forever I asked if it could be done over the phone and she said no you have to do it on the computer. Well how are you to do it if the page dose not work right… Why do you have the people in the offices if they don’t do anything? this is what makes people go to someone that really wants a job and help you get what you want. I wish I could get that job just sit on your nass and only answer the phone and do nothing at all for you. when you want to get payed for your services you get your money don’t you!!!!! Time to switch to someone else after 19 years. very very disappointed!!!!!!!!!
This company PROMISED no hassle when I place my order. It has been a nightmare since. And corporate customer service is as bad as the basic customer service-pretending they can’t hear your-stating that when you ask for their manager-“it’s not relevent”. Terrible Terrible Terrible customer service. Will look to cancel this immedicately.
As and AT&T/Cricket Customer I have experience violations of FTC in the Sales Practice Area, promised the full AT&T Wireless System at time of sale. Games Stop refuses to sell me a phone which I can use the number transportability act. Tech support is non-existent. Customer Service is rude and doesn’t understand complaints of crosstalk and duplexing on telephone calls.
As a Disabled American with brain damage. I am excluded from your Center for Disabilities because 1) I am not hearing impaired. 2) I am not vision impaired. 3) I am a prepaid customer. These concerns are violations of the Americans with Disabilities Act, and especially Section 504 of the Rehabilitation Act of 1974, I think.
Since I am your customer, treated badly, and being hung up on by Customer Service is not unusual. Promises made by call center managers are not kept. Never do I get an answer to system questions of non-performance like dropped calls and no signal in areas shown as strong areas.
I was unable to reach anyone on the telephone about these questions. It appears you operate outside of what is called “Laws Federal or State which to Protect the Citizens of the Commonwealth of Massachusetts”; Massachusetts General Laws Chapter 93 Section A.
I look forward to your response, please don’t make me send a Pre-Legal Demand and Title III Action against you, I am trying to find solutions. You have the Readily Available Affordable Technology (RAAT) to solve most of these problems but you are not using your technology to give me access to services.
My prayer is to hear from an Executive Response Person who will treat me with dignity, respect, good faith, and fair play absent discrimination against me for my station in life, age, and physical/mental limitations.
Thankyou for letting me share my experiences on FaceBook.
Warmest Regards,
John L. Adelman
978-744-**** Phone
978-336-**** Fax
*** Puritan Road
Swampscott, MA 01907
I would like to know what kind of business att Store number k936 1505 Texas Ave S College Station Texas 77840 is running there last I thought it was a wireless store,not a business for employes ie ( Dina Valdez ) to be using as a means to hook up with married men . Miss Dina Valdez guess she thinks it ok to store her personal number into my husbands phone during a new phone purchase and tells him to call her to go out . The audacity of this woman doesn’t stop thereiit has been 2 months now and she repeatedly text messages my husbands phone asking him out for whiskey. Does att not have any work place ethics or morals I mean come on your at work to sell service and equipment not trying to secure a date, sex,or sugar daddy’s while at work .
I am so upset I don’t know what to do I ordered a home land line 2 weeks ago was advised by the agent if I didn’t have my debit card handy she looked up where I was to pay it she did a Kroger and I did everything I was informed to do with a copy of a reciept tracking number ect…. I was scheduled on the 15th between 8 n 12 to get our service on an no one showed I called an they Informed me someone would be there by 8pm no show I called Thurs Fri Sat Mon Tues and todat Wednesday I have a heart condition an have to carry nitro 24/7 I have no cell service where I moved if I was to wake up in middle of the night having another heartattack I have no way of contacting 911 for help is all I am asking for is my home line to be installed that I paid for I have begged asked them to turn it on have been told my tech support is all they have to do is flip a switch ? Why would they take the chace on my life ? Please give me what I have already paid for god forbid I did wake up in middle night with a heart attack again ?
Not to mention we have a 39 yr old son that is in an out of WVU for cancer is not well and have no communication about him once I reach my home in the evening . The 15th the day I was to be hooked up my niece passed away no one could get ahold of me to be with my sister until after 9pm that evening due to me waiting on at&t until 8 went out of the ridge to see if they had left a message that I couldn’t get due to no cell service but got the tragic news of my niece 10 hours later this is totally out of hand
I had a very bad experience with UVerse and was without any of the three services for five days. This was due to a severing of the hardwire lines underground by a boring crew who were installing conduits for you guessed it….ATT . I need to have an email address for the person who can address what kind of adjustment they want to offer for the trouble they caused me and the outright lies which I and my wife were told by ATT customer service personnel.
I have been an ATT customer at my current location for almost 41 years.
My Mother saw the add for AT&T bundle with DirecTV. She is 76 years old and was on the phone for over an hour having to call separately every part of the bundles components. HughesNet (?) charged her bank account. DirectTV kept calling but it didn’t say “AT&T” on the caller ID so she didn’t answer. The AT&T phone/Internet guy came out on the 20th of July and did that part. He “Didn’t know what to do about the DirecTV” part.” He just does AT&T phone/Internet. Now it is all messed up and we can’t get anywhere. Iy AT&T is going to offer a bundle, they need to do “one stop” shopping and not drive my poor Mother nuts. She even said “How can they do this to an old woman!!” “I wish I’d never done this!”
Thanks for the lousy service.
Dear Corporate Office,
My name is Abel Price my account number was 523170414896. I was an ATT user for many years. About a year or more ago I semi- retired in Panama, Central America. I didn’t want to lose my number so I kept trying to keep my number by placing the number on low rates. I didn’t use the number for 6 months but paid on a monthly basis, eventually I saw where my rate when back to normal so I called to cancel and I was convince to cancel at the end of the month because I would have a credit. the end of the month came and they kept charging me, and had to cancel for the second time. ATT continues to insist I owe a last month that if someone checks I had not use the phone for 6months or more, I had cancel not once but twice. Every time I called I attempted to talk to a supervisor and I was told the supervisor was busy or I got disconnected, when try to get a number for corporate I was denied a phone number. Although I had many years of satisfaction service with ATT, today I am so disgusted with ATT, it appears they get mad when you cancel service, all my dealings where pleasant until I decided I was going to cancel service. Although I requested an investigation, they are now sending me letters saying I am going to collection. So Sad.
Your “manager” Lindsay, who works out of your Oklahoma City call center, took my wireless telephone number, email address, and my name and entered it into the National Do Not Call Registry’s database without my permission. She failed to realize I would receive a confirmation email from the federal government, notifying me that I needed to complete steps to complete this process. I had already informed Lindsay that my wireless telephone number has been registered with the National Do Not Call Registry for 10 years and NEVER gave her permission to use my personal information anywhere!
This is against AT&T’s policy. You do not allow your employees to abuse or misuse customer’s information without their permission. What else she might do with my information, I shudder to think about. Your customer service is horrific, and your customer service reps don’t have good note taking skills, nor does AT&T seem to understand the seriousness of the issue at hand. I do NOT trust you with any of my information. I just started service with you less than three weeks ago, and I WILL be leaving imminently!
Tell me, AT&T, is this how you train your “professionals?” Totally disgusted! Your escalations department promised to call me, and to date I have not received any communication whatsoever. Your company will slip further into the toilet as you continue to treat your “loyal” customers like pond sXXXX!
On 6-9 -15 I received bill from at &t and mailed check on 6-9-15. On 6-15-15 my bank statement showed that AT&T proceeded check electronically and was paid thru my bank. I now receive a past due statement for same amount plus late charge. I spent 2 hours on phone waiting to speak to rep. Who was absolutely no help, was disconnected on transfer to supposedly someone who could help. Waited an other 30 minutes and was disconnected again. I called again and after another 20 minutes I got another rep. Note that each time you have to explain your call all over again. I was finally passed on to a payment claims, explained the situation and was instructed to fax to them copy of my bank statement. I did within 15 minutes. Next day Saturday I get call from at& t with regard to past due acct. Left number for me to call. I called and was told number I called was not a working number. Called office again got a most rude person I have ever spoken to in my 81 years and was very rudely told that the they needed copy of front and back of my check. I explained that I do not get my checks back from my bank and that according to my bank AT&T have my check thru the process of the electronic check. This explanation was not good enough for AT&T rep.. My bank then gave me a trace number to give them and advised me that they were more than happy to hold a telephone conference call with them to resolve this problem. I have always paid all my bill’s the same day received for many years and this is first time I have ever had a pass due on any bill or my name. AT&T reps really need to learn that the customers pay their salary and deserve better attitudes and service . AT&T you would show more interest to customers complaints and especially those that pay their bills on time for years.
Beware I suggest at this point when a representative makes a promise you demand it in writing . I have dealt with probably five plus reps 2 of which were managers . All make their set of promises and surprise not so. Now I have to start the game again . A huge bill!!! Not what I was promised . I have already been misguided to a store , two canceled orders and and incorrect backdate to top it off. Nightmare service.
I’m a retired and have a concession which benefits told me it would not change. My internet service has been charge three dollars a month more. I called benefits and they told me to call customer service? I had to talk to four different people until one told me that everyone has to pay more? Were is my concession, and why do I have to pay MORE? Why doesn’t benefits know what I’m suppose to pay? A friend of mine also a retired telephone worker is paying eleven dollars for his internet, why am I paying nineteen?
I was on the phone with ATT customer service just now for over 20 minutes. I was told the international dept could help me and I would be transferred. I was transferred to the wrong dept, and was placed on hold again for an extended period of time. I finally just hung up and called back. I asked for a supervisor because I dont have the time to be on hold again, and guess what? I’M ON HOLD!!! I’ve been a loyal customer since 1999 and ATT just sent me a bill for $687, and when I call to discuss, I WAIT! Can’t wait to DUMP ATT!!!!
I contacted your customer service to report a payment I had made today as my account is past due by $30.80. I called at about 13:23pm CST on July 8th and spoke with a young lady to report my payment of $45. She wasn’t very clear on the phone and I kept hearing movement or shuffling so it was very difficult to hear her. She mentioned that they would need to put a note in their system for a payment plan. When I asked her what this entailed and to go into further detail, she just kept repeating herself. I even tried to be specific in asking if this meant that I had to give my bank account information or a credit card or if simply telling her about my promise to pay, as I stated as the purpose of my call, was enough. She only kept repeating what she had said before and went in circles. When I felt that this was going nowhere, I requested to speak to a supervisor. A gentleman got on the phone immediately, who was equally vague and became very rude very quickly. He identified himself as Justin Labord. I simply stated that I wanted to report my payment that I had made when he proceeded to repeat what the agent had previously said. Then he continued to speak over me when I attempted to ask him to also go into detail and also threatened to shut my service off if this payment wasn’t reported. What should have been a simple conversation turned into a frustrating ordeal – all over an amount that is less than $50.
I am requesting you review this call and investigate this young man’s behavior so that you can understand how this so-called supervisor is treating your consumers. I can guarantee I’m not the first person to encounter such behavior from him. It made me want to cancel my account with your company and go elsewhere since respect is not what your company provides. I did not ask to be treated this way and felt that the agent and supervisor overreacted to my questions to elaborate on your procedures. I feel sorry for any other customers who have to encounter this gentleman. I personally feel he has no place interacting with the public when he lacks the most basic sense of propriety and kindness. I would also like a response to my request so that I know that this is being taken seriously. I just want the same type of customer service I give my customers and I don’t think that is too much to ask.
Sorry to inform you of the bad service everytime I call to find out about my bill thy keep putting me on hold for 30 min I can’t keep calling back 7 times a day and not get answers , I been with att for 20 plus years not sure why endless delays this year recently
Please call me if u have further questions about the service my cell phone 850559**** john
Have question about bill and got no awnser no help just awful. Thks for your kindness to this matter john
In June of 2014 I signed up for a 1 year U-verse Promotional Offer. The Field Rep. handling my account stated at the time that after this period I could be eligible for a future discount based on Payment History, etc. Everything was great until the initial Promo expired. I spoke with the “Customer Loyalty Dept.” which approved me for a new Promo totaling $94/month (previous promo was for about $65/month). The July bill came with an amount due of $130.48. I called Att Customer Service about 2 weeks later. I explained the situation to the Rep. After a lengthy phone call I asked the Rep. to tell me how much my July Bill would be.The Rep. said $105, and that the discount I was supposed to receive would be reflected in subsequent bills. I asked if my account would be updated with this new info., and the Rep. said yes. I checked my account online a couple of weeks later, and the Amount Due was $130.48. I was forced to make a payment arrangement in this amount because the bill was due the next day. I decided to try “Live Chat.” The “Live Chat” rep. said there was no record of the promotional deal, and that I would need to call Customer Service. I called Customer Service the next day, and the Rep. told me my July bill was only $92.22. When I checked my account online later that day, the correct “Amount Due” was posted. I would first like to say that each Customer Service Rep. was professional, enthusiastic, and courteous. However, I don’t understand what Att’s customer service model is. There shouldn’t be four different people telling a customer four different things about their account, with subsequent Reps.stating that there is no evidence of the conversations you’ve had with previous ones. This is truly bad form.
my parents live in Marietta Ohio – in the country and they are constantly having telephone issues, the local AT&T office has told them that AT&T is trying to do away with land lines. They are in their 70’s and need this land line! they do have a cell phone, but it does not work well because they are so far out in the country. My father would like a telephone number and name of someone that he can speak to about all the line issues that they have been experiencing. Thank you -Kim
Sent to ATT customer relations:
I got up this morning and discovered that I had lost internet somewhere around 4 a.m. I called your “help desk” only to be told that there was an outage in Atlanta that would be fixed Friday. Now, excuse me for being snarky, but when I went to bed Tuesday night, I was pretty sure that I was living in a major metropolitan area of the United States of America in the year 2015 – not Albania or Rwanda or Paraguay. There really is no excuse other than an alien invasion or the zombie apocalypse (neither of which appears to have happened) for the largest telecomm company in the world needing 2 plus days to fix DSL service in a major metropolitan area.
Needless to say, this is making me very very very cranky and very very very unimpressed with AT&T’s “service”. One would think that since Google Fiber is planning to service many Atlanta suburbs in the near future that you would be bending over backward to build customer satisfaction and loyalty. Instead, you have a near-impenetrable voicemail system and an attitude of nonchalance and unconcern that is … stunning. And not for a good value of stunning.
Exactly. I’m going with Google Fiber here in ATL as soon as it is available in my area.
Mr. Stephenson,
I realize I am contacting you about a matter that may seem trivial to you. However, I feel that it is a problem that needs to be addressed from the TOP down.
I contacted your customer service today about having my account credited. The Supervisor, “Jim” stated he can only credit me $40.00.
The issue here, is not only that I have been over-paying AT&T for services I have not received, but that when brought to the attention of those who are “Responsible” I am treated as if I was/am not important. I get it, I realize a business needs to make money, you cant afford to credit everyone’s account and still remain the CEO. What bothers me the most is that I am supposed to be receiving an 18mbps package, please note, I have never once reached that speed. I order HD movies from Amazon.com or other providers and I am unable to watch them because of the poor connectivity. Why should I pay for a service I am not receiving? I had to stop playing video games because of the latency issues. Currently my speed is about 2.5mbps. Really?
I would like to receive a credit for the past year or so, that I have been overpaying for a service I have yet to receive. Because, your customer service manager “Jim” was so rude to me, I am going to gather all of the receipts for HD movies/tv shows I have rented and have AT&T reimburse me for the difference in costs of HD to SD. I would also like for AT&T to position a “node” closer to the surrounding area here. Currently, I am just over 5400 ft away.
Also, the tech that came out to fix the issue. He needs a raise. The guy did everything he could to help me, and was extremely professional and polite. Unlike your Customer Service Dept. I am amazed that AT&T has stayed in business this long with a Customer Service Dept like yours.
I am a small business owner, and based on the interaction with your Customer Service Department, I do not feel confident in AT&T handling my business needs.
Please return my email and a point of contact so that we can settle this matter, and hopefully I will have the service I am paying for.
Respectfully,
I can only state that from reading the other posts that I am not the only unhappy customer.
I have been having issues with u verse. The signal freezes and pixelates. A technician came out (6-21-2016)at the last minute of the 4 hour window (8 p.m.). Nothing was resolved.
It is now 8:00 p.m. on 6-25-2015, the technician that was to return between 1:00-4:00 hasn’t arrived. I had called the support # and asked to speak with a supervisor at 5:00. I was informed that the supervisor was on another call. I asked that the supervisor call me back. It is now 8:08 p.m. no technicianand no call from the supervisor.
Is there any chance AT&T will get the equipment listed below so it’s UVerse customers can get local weather information from The Weather Channel ?
No “Local on the 8s” on Weather Channel
ATT-Uverse does not carry “Local on the 8s” on the Weather Channel. I contacted the Weather Channel to ask if it was possible. Their reply follows:
Thank you for contacting The Weather Channel Interactive.
AT&T U-verse is a wired system, just like cable, except that it uses phone lines to deliver the signal. Currently, AT&T U-verse subscribers will get what amounts to our direct broadcast feed; basically, a series of current
conditions and forecast products for the forty-five largest television markets, as well as regional radar and satellite depictions for the nation.
AT&T U-Verse has the capability to deliver local if they choose to do so. They just have to get IntelliStar computer units. AT&T U-verse has never signed an I-Star agreement with The Weather Channel; therefore their subscribers will not receive a local forecast experience on the eights of the
hour. (The I-STAR or WEATHER STAR computer is the piece of equipment that provides our cable affiliates with a local weather product on the eights of the hour, as well as on the weather strip along the bottom of the screen.)
In the best interest of their subscribers, The Weather Channel would like to see them add these I-STAR units, and we are more than willing to work with them on
it, but the decision is entirely theirs. Our advice would be to contact AT&T U-Verse, who is usually very responsive to their customers, and let them know that you would like to see them provide a local weather experience on the
eights of the hour.
We are always happy to hear from our viewers and hope you will continue to watch The Weather Channel for many years to come.
Sincerely,
Chris Hoitsma
Solutions Center/TWC
As myself being a uverse customer and meteorologist. I cant understand how your TWC network got away with a contract for 24 hour weather service. When now I see programs like fat men in the woods and stupid weather shows and rednecks.
You know i boycotted the weather channel ever since they put all the soap opera shows on there now.
Shame on you TWC.
Paul
I am so mad at AT&T , the service they provide is so bad, after reading 26 complaints and counting that other customers write in, I decide to contact these people to start a nation wide campaign against AT&T I have lost so much business because of AT&T, and I still have to find the money to pay them my bill next month AT&T shame on you for treating the people who keep you in business so badly.
I’m sick and tired of having to reset my uverse cable box. I will be watching a recorded show and it will stop with a statement saying this recording is unavailable. Also, I am sick and tired of having my bill jacked up every 3 months. I call thinking I have what package I want and know what my monthly statement will be, only to have my bill increased a few moths later. Apparently the reps gave me a rate only good for 3 months when I TOLD THEM THAT I WANTED RATES THAT WHERE NOT ON SPECIAL TO STOP THE MYSTERY BILL THAT IS ATT. ALSO I JUST HAD THE SAME PROBLEM WITH THE BOX INTURUPTING WATCHING A RECORDED SHOW, CALLED 1800 # THEY WERE CLOSED AT 7:00 THE SITE STATES A 24HRS CUSTOMER SERVICE NUMBER. YOUR SERVICE IS CRAP FOR MY $200 A MONTH.
Good morning. On today, June 4th I called AT&T to ask if a 1 time restoration fee of $49 could be waived. Mr. Oscar, badge #OR77OO74 which may or may not be correct said that wasn’t possible. I in turn asked to speak to a supervisor, asst supervisor, floor mgr, office mgr or custodial engineer that could possibly help me with my request. Oscar #OR77OO74 replied that with the exception of the custodial worker all were in meetings. I then asked for the # for the corporate office, he had considerable difficulty locating it. While he was searching I googled the #. He finally returned to the phone agreeing to my 1 time request of waving the $49 restoral fee. As he was ranting earlier with no, no, no I was writing my email to you. Oscar #OR77OO74 after doing his due diligence returned to the phone again with the # for the corporate office which I am about to confirm. Just called the #. There were absolutely no prompts which would allow for comments, no alternate info was given to report agent or other issues. Needless to say #OR77OO74 did provide bogus info. I’ll stop now because I am so angry I could go on and on. Sometimes people need to ask for help. I’ve never asked before but, I did today because I needs the help. I’m very disappointed in the treatment I received today from #OR77OO74 Mr. Oscar. Looking forward to hearing from you. Clementine Hardaway (773) 826-**** or (773) 895-****.
To whom it may concern:
My name is Pamela L Brisco-Harper, on March the 13, 2015 I call AT &T to get my phone number transferred to my new
@ 5298 Blue Ash RD, Columbus OH. I spoke with a you lady by the name of Chyanne, and a new young man she was
Training they were in Tenn. Well she talked me into getting u-verse, plus my land line, plus internet.
I called from my office phone, (I work for Chapter 13 Trustee ph# 614-436-****) the price was right.
Chyanne set everything to be turned on; on the 18th of March a tech by the name of Mike can out set it all up
He set up the u-verse, the internet then he tried the phones, Mike asked me what was my home phone number.
I told him the one that was to be transferred was 614-299-****. Mike look at me and said that’s not the number that
He have for being transferred to my address, he said it was 614-436-****, I told him that’s my work phone number.
He called AT&T they said they would have it changed by the end of the day on March 18th. Mike continued to work to finish
The insulation by 3:30 he called AT & T back they said they couldn’t change it then they would try again on the next day
• Which was Thursday March 19th? , in the meantime all of the calls that should have been going to Chapter 13 Trustee
Were still coming to my home. Mind you the phone number 614-299-5701 was still on that should have been turned off
On March 18th, that phone stayed in in my name till April. On March 20th since no one from AT & T could help me
Get a telephone line set up correctly (after I had been with AT & T home phone for about 34years)
I told tell to Cancel everything and I took all the equipment to UPS to return
I spoke with a young man name Josh; I explained what had happened for three days 614-436-6700 phone calls
came thur my phone line, the phone line that was to be transferred was still on.
Now I’m getting bills saying I owe u-verse $154.00, I also received one saying that U-verse owes me $49.00.
I don’t feel I owe anything after all AT & T took me through and I even got reprimanded at my job for their error,
Cause for 3 days 614-436-**** was not getting any phone calls and this is a Bankruptcy Business, we deal with
Judges & attorney and the debtors on a daily basis so the phones are a major part of our office.
If whoever is reading this letter understand what I’ve been thur could you please have your company correct their
Wrong cause I don’t want this on my credit. I’ve been a valued customer for many many years.
Sincerely
Mrs Pamela L Brisco-Harper
614-282-****
Write the Better Business Bureau. They will respond quickly and help you get your problem resolved.
I was on the phone with customer service after waiting for almost 25 minutes my call was disconnected I call again and as soon as a agent was on the line my call Dixon extend again. You think they would have called me back to see why I was calling in the first place. I tell you they are so rude can’t wait to terminate my service with them.
I need corporate office to contact me. I have called and talk to numerous people and they are rude and they pretty much told me I can take my business else where. we have been with yall for 5 years almost we have our wireless and internet and cable with att. I have had numerous issues with my Samsung I got 2/14 and on my fourth device now. i do not like this phone it has been nothing but problems.
There is NOTHING worse in any company than to lie to a consumer, mistakes happen but a lie is inexcusable. I was awoke to day by a young man selling AT&T services. He stated”We just finished a fiber optic upgrade to your area and have a special offer” I said Fiber optic upgrade? He then proceeds to explain to me like I was a two year old what fiber optic does and how it works.
“You just did this upgrade?” i asked and he replied oh yes just finished the upgrade.
I had fiber optic service 4 years ago from AT&T, I know this for a fact because I had to wait 3 months for the line to be installed so they could hook me up. If the bills had stayed in line I would still have it, they priced themselves out of my budget.
Don’t fill my mailbox with crap offers then send a liar to my door. I dont care 100% for Comcast but now have to second think a return to AT&T.
My family and I have been with AT&T for a very long time. I didn’t have any issues until I added an second account for internet only. Well they have yet send send a bill for one of the accounts and every time I call I get the run around. They gave me a new account number and is not billing that account. They are billing the old account that no longer works. No one seems to know what they are doing and acts as if they do not know how to bill to separate accounts but wants to turn you off. I get see the bill online and they keep saying that they mailed it. Sorry you have not mailed my bill. If I can’t speak with someone that is going to correct this and give me some type of courtesy credit for the trouble that I have to go through, I will be disconnecting two accounts wit AT&T
I’ve been with att since 2009. I’ve had multiple phones and upgrades.
I have a grandfather plan. Somehow they messed it up. I upgraded another line without any changes. I signed a contract. They should be happy. For some reason they want to charge me forty more dollars a month. Hello.
I bought the phone, I didn’t make payments. Why would this company overcharge me than prorate
To whom this concerns,
I was a great customer who really needed internet service and I choose att internet
I have had nothing but trouble with the modems and customer service
I haven’t had a month go by that I haven’t had to call because the service go’s out
The modems stop working and I have even had the line jack you installed get hit by lighting and cause damage to my home because it wasn’t grounded properly by your employee and I have put up with it
But enough today I waited for a tech who never came even though when I called in he was running late I was told until the 7 th call when I was informed no one was coming at 815 pm my last call and this started at 9.am your company wasted my day waiting for someone who was never sent! We home school and have live class online so we missed classes and also missed karate class which we pay for because I couldn’t leave my home waiting for your company !
So we may miss another day tomorrow but when I call brighthouse to get internet service at least I know the customer service office is around the corner and the modems usually work we have then at my office and never have an issue
Goodbye att it has been awful so glad to say good bye
i wanna to tell u right now, at&t uverse are a bunch of crooks, we canceled their service in feburary an because we bundled our bill they are trying to tell me that i was a month behind due to the way they do the billing cycle, that part i can understand but if they paid at&t wireless on time, an at the time that we canceled they DID NOT send at&t my payment, so therefore we were getting harassed by at&t wireless that we did not pay for the month of feb-march,an was going to shut my phones off so therefore, we sent the the money for those months, OKAY, we told u-verse of their mistake, so therefore they too sent at&t a payment as well, now u tell me why i have to pay uverse back the money WHEN IT WAS THEIR MISTAKE!!!!!,i wouldn’t have be behind if U-verse would have sent at&t wireless the payment they are were supposed to in the first place, i don’t see why i have to pay at&t $183.29 an Pay u-verse $183.29 also for again THEIR MISTAKE!!!!!,I WANT THIS RESOLVED IMMEDIATELY, THEY ARE THREATENING ME TO SEND ME TO A BILL COLLECTOR!!! i would very much appreciate it if u would investigate this very thoroughly because if u-verse does this to all their customers then someone is makeing a hell of a lot of money off hard working people who have to budget their money!!!!
5/12/15
HELLO MY NAME IS LACHAE GEORGE I AM A CUSTOMER. I AM A MOM OF 5 KIDS AND I’VE HAD SOME HARDHSIP AND I JUST RECENTLY MOVED AND WHEN WE MOVED WE HAD NO WAY OF WATCHING TV SO I USED MY HOTPOT TO CONNECT TO NETFLIX TEMPORARILY, NOT KNOWING THAT IT WOULD USE ALL OF MY DATA WITHIN 3DAYS. SO FOR THE REST OF THE MONTH I RECEIVED $15.00 CHARGES FOR EACH 5GB LIKE EVERYDAY & THAT WENT ON FOR THE REST OF THE MONTH. HOWEVER MY BILL IS EXTREMELY HIGH I CANNOT PAY THE BILL OF $1,493.45 ALL AT ONCE I NEED SOME HELP WITH ARRANGEMENTS SO THAT MY SERVICE WILL NOT BE INTERRUPTED. I DO NOT WANT TO CHANGE CARRIERS SO I AM HOPING TO GET SOME ASSISTANCE FROM ATT. THANK YOU SO MUCH.
A MOM IN NEED OF HELP.
LACHAE. 626-644-****
I need someone.from ATT.CORPORATION to.call me concerning the Fire phone that I paid for from ATT Corporate OFFICE in Washington D.C.
My name is Karon McCree and my home number is (202) 550-*** and cellphone is,
(202).733-****
In HIS PRESENCE,
Ms Karon A. McCree
I live in the 92119 zip code of San Diego, CA and am tired of the poor internet and TV quality of AT&T. AT&T needs to check their technicians in this zip code because their giving associates and people on section 8 free AT&T internet service and TV.
I have the HTC One M7 and loved it. However, recently went through software update with AT&T, the camera default to ‘selfie’ mode only, unable to switch to ‘back’ camera. Spent over 6 hrs with AT&T between retention and technical team, did master reset twice, and they refused to provide a replacement. All suggestions were to upgrade and spending more $$$. I’m wondering was the software update necessary, or was it intentionally messed up the phone so you have no other choice to but to spend $$$ for new devices?
I’m definitely filing a complaint with the FCC via the link provided above. Also, when asked for fax number to file complaint letter, AT&T send you around and around in circle, rep after rep but same story line.
To make a long story short (you may be able to get the whole story by checking my file) I feel I was unfairly treated trying to set up a U-Verse pkg last week. Talking to your rep I was promised a free new 39″ TV, a $100.00 Visa gift card and the channel line up I requested. Needless to say after talking to several more of your reps I end up without the above promises. The rep also assured me I would get Hallmark channel, I found out through other reps at AT&T they don’t even offer Hallmark. The final rep I dealt with was polite and tried to be helpful. I ended up with a pkg that will cost more than I hoped to pay, without HD and still no Hallmark channel. Not a very good week for an old lady.
I have been trying to resolve an issue with my services. I recieve a text that my current bill was $876. I have done everything I was told to do by AT&T and Bestbuy. My son up graded his phone and was given a new line instead. This wasn’t what I wanted so we returned the phone
Back to Best buy 12/25/2015 and in return the up grade was done to my phone line of 936 569-****. For some reason the correct return wasn’t relaid to AT&T. I have emailed the reciept of both trans actions thinking this would take care of the problems. I have cried alone with praying that this matter be handled. I do not have 2 Iphone 6 plus phone I only have one. I don’t understand why this matter hasn’t been resolved. I truly feel as no one wants to help me with this matter. I know the charges I’m to pay isn’t fair for I’ve returned the merchandise in question. These have been the most confusing 3 months dealing with Bestbuy and AT&T I really feel that I’m Being mistreated for the whole situation. Lord I dont know what else to do when everybody closes the door without handling the problem. Please in the name of Jesus help to resolve my problem.
I know EXACTLY what you’re saying! I too upgraded and they promised me a gift card of $120, and a credit in 2 months. They sent me the wrong cell phones, and new numbers instead of keeping the same number I’ve had for 10 years with AT&T! Also my old SIM card would not fit the new phones anyway so I was told I had to send the phones back at buyers remorse, and there would be no restocking fee. I sent ithem back in less than a week of having them and of course I never activated them! I had to go to the AT&T store to get my new phones, so on March 8th I got the new phones, changed my plan to the mobile share and and also paid my bill so my balance was $0. 2 weeks ago I got a bill from AT&T for almost $2,000!! I freaked out! They charged me for all 4 phones even tho 2 of them were returned immediately and they charged me for both mobile data plans, pro-rated charges and restocking fees! I called them, was on the phone for almost an hour and she informed me after taking off some charges that her supervisor would have to approve it since the charges she took off was so high, and she would have to call me back….she didn’t call back so the next day I called them back, got a guy he read her notes and said it had moved up
to a higher level and they would have to call me back but it could take up to 14 days because the supervisor handling it was backed up almost 2 weeks and in the meantime my services could be interrupted!! I was furious, I talked to yet another higher up and he put a hold on my account so they couldn’t shut it off. I just got this bill less than 2 weeks ago and at the AT&T store when I got my new phones I paid my bill and my balance was 0 so this is crazy!!’ I’m going to file a complaint also!! I will not pay what I don’t owe. Even tho I’ve been with AT&T for almost 10 years I’ll go to Verizon if they do not resolve this and fast!!
I feel your pain. I am going through a similar situation with AT&T. They tacked $500 on to my monthly bill saying I did not pay for the two cellular phones I purchased way back in August of 2014! I too sent them every form of doXXXXentation I had at least 10 times now. It has been over a month and I have gotten nothing but excuse after excuse and no refund and was told I need to wait until the “back office” looks into this. From reading other comments, it looks like this is their practice.
FECHA: Marzo 17, 2015
DE: Rosa Pitti
** S.W. 210 Terrace
Miami, Florida 33177
Email:rosa.***@comcast.net
rosi***@bellsouth.net
PARA: AT&T
ASUNTO: Queja por Cargo de Llamadas Intl-directa a Panama
REF.: Celular AT&T # (786)417-2209
Nombre: Luisa E. Lima
Cta # 423235359074
ANTECEDENTE
1. Despues de decadas de ser cliente de AT&T del servicio de Telefono Residencial # y Cta (305)256-7425 961 0445 a nombre de Jose Rosa L Sierra., contaba con el plan basico no incluia llamadas internacionales ni otros adicionales.
2. Con frecuencia realizaba las llamadas Internacionales a Panama con tarjeta de llamadas BLACK 011 del telefono de la casa, sin ningun problema de cargos por llamadas directas u otro inconveniente. Siguiendo los pasos a. marcar # de Tel. de acceso, b. Marcar el # del Pin, c.Informacion de Balance Disponible d. Marcar el # Intl-Panama, e. Al concluir la llamada,nuevamente marcaba el # de Tel. de acceso,para confirmar el balance disponible para la proxima llamada.
3. Cancele el servicio telefono AT&T Residencial, de igual forma el servicio de internet, debido al incremento de la Cuenta y la necesidad del ajuste de mi presupuesto.
4. En Diciembre,2014 necesitaba hacer 2 llamadas internacionales a Panama al celular #011(507)666-00546 con la tarjeta de Llamada BLACK 011, le pedi el celular # (786)417-2209,Cta AT&T # 423235359074 a mi cunada Luisa E.Lima y realice otra llamada en Enero, 2015 al telefono de casa # 011(507)226-5462 en Panama . Segui el mismo procedimiento para efectuar las llamadas #011(507)666-00546 SITUACION ACTUAL
1. Mi cunada,Luisa E. Lima recibio la cuenta AT&T #523235359074 del periodo 12/04/14-01-03/15, donde aparece reflejado el cargo por $62.52 por las 2 llamadas Internacionales a Panama al celular #011(507)666-00546, las cuales se habian hecho por medio de tarjeta de llamadas BLACK 011.
2. Hicimos varias llamadas a At&T- servicio al cliente, tanto mi cunada(Luisa E.Lima), como yo(Rosa O. Pitti) solicitando una explicacion sobre la cuenta y esta fue la respuesta:
A. AT&T supone que probablemente se marco de forma incorrecta haciendo uso de la tarjeta BLACK 011 de llamadas internacionales, Les explique la forma como la hacia siguiendo los pasos a. marcar # de Tel. de acceso, b. Marcar el # del Pin, c.Informacion de Balance Disponible d. Marcar el # Intl-Panama. Que cerre el telefono despues que me dieran la informacion del balance disponible y despues marque a Panama directamente. Yo les asegure que no era asi.
B. Al explicarles que anteriormente habiamos usado la misma tarjeta de llamadas Internacionales BLACK 011, de un telefono AT&T en casa (#305 256 7425), sin tener ningun problema con cargos adicionales a la cuenta del servicio mensual. Nos dijeron que la tarjeta de llamadas no fue detectada. Por lo que le dijimos, que no era responsabilidad de nosotros que el equipo de AT&T hubiera fallado al no reconocer el uso de la tarjeta de llamadas internacionales BLACK 01.
C. AT&T, nos propuso eliminarnos el cargo de $62.52, de las dos llamadas a Panama (a cellular) de Dic.,2014 quedando pendiente el cargo de la llamada a Panama (a tel. residencial) de En.,2015. Si aceptabamos cojer un plan de $5. Mensual para el celular #(786)417-2209 Luisa E. Lima. Esta propuesta no la aceptamos porque mi cunada que es la duena del celular, no realiza llamadas a Panama.
D. AT&T, al nosotros no aceptar la propuesta del plan de $5. para llamadas Internacionales a Panama, nos dicen que el cargo de $62.52 es correcto y que es responsabilidad de BLACK 011, que la tarjeta no funciono.
E. Contactamos a la compania BLACK 011, presentandoles el contratiempo que tuvimos con AT&T al realizar una llamada internacional a Panama. Dandoles el Pin de la tarjeta y detalles de lo sucedido y nos confirmaron que tienen un Sistema grabadas las llamadas fecha, minutos etc. de las llamadas realizadas, que es el proposito de la compania mantener la confiabilidad con los clientes, que si estabamos dispuestos a presentar un reclamo ellos estaban disponibles.
F. En resumen el cargo por 2 llamadas a cellular y una a telefono en casa a panama, efectuadas con el celular (786)417-2209 Cta #523235359074 Luisa E. Lima, las cuales se realizaron con tarjeta de llamada internacional BLACK 011 es por un total de $125.17,con el siguiente detalle:
Cta. Dic4/14 – En.03/15 = $62.52
Cta En4/15 – Feb03/15 = $62.65
CONCLUSION
Como actualmente, no soy cliente activa de AT&T, no puedo escribir en la pagina web para presentar mi caso. Hasta la fecha me encuentro en espera del un cheque de reembolso por el servicio de Internet Cta # 120816251, el cual cancele porque el cargo no se ajustaba a mi presupuesto.
Tambien. escribi un Post en la ventana de AT&T Facebook, solicitando una explicacion al cargo.
Solo, queremos dejar constancia, del descontento que sentimos como clientes de AT&T. Cuando tuvimos el servicio de internet y de telefono residencial siempre llegamos via telefonica o via Chat a un entendimiento razonable.
Efectuamos el pago completo de las dos ultimas cuentas del Celular(786)417-2209 #523235359074 Luisa E Lima, para evitar recargo y corte del servicio,para posteriormente comunicarnos con AT&T, presentandole nuestra inconformidad.
Ante todo, consideramos, que no es correcto que AT& T, evada una responsabilidad de un error al no detectar la tarjeta de llamada Internacionales BLACK 011.
Les deseamos exitos a todo el equipo de AT&T en las funciones para mantener a los clientes satisfechos para este ano 2015 y siempre.
I have never felt so unappreciated and disrespected in my life. I have gone into several stores for resolution and each time i leave more upset about my situation then when I got there. i can’t get anyone to help me or even call me. I am a veteran and have been treated better overseas by people who hate america than I have been by at&t these last few months, Please contact me at 801-791-6924. If nobody answers plese leave contact information I can call back on. This is my last effort before taking it to next level! Please hurry and respond! Thanks.
Good Afternoon Mr. Randall L. Stephenson,
I am writing to you to let you know what terrible customer service I have received from the employees in your company, since January 8, 2015. I am so frustrated with my AT&T service, I have considered changing companies.
It started on January 8th; my service went out, (when I say no service I mean both internet and U-verse). I work from home, lost a day’s work. Tech came out, did not give me his name. Came back on late in the day. Went out again on the 9th at 7:30pm to Noon on the 10th after Tech worked on it (Rodger 440-986-0257). Morning of 15th no service, morning of 21st no service. February 3rd no service. Tech Anton W. (440-570-3781) and his Manager Tony C. (216-749-8086) show up and try to figure out what’s wrong. Sent out Tom the line tech to check outside lines. No one seems to know what the problem is, service comes and goes. February 5th, Mike (216-212-8378) came to house. No service, 13th out for most of weekend. On Sunday 15th another Tech and Supervisor came to the house, did not give me their names or numbers! Said it was an outside line issue. They sent out a 2nd line tech, Bob, on the 16th (Bob 216-392-1565, his manager John 216-749-8040).
No service on 17th, Jeremy (440-715-5645) and his Manager Charlie H. (440-715-3229) show up. Replaced all my equipment, modem, DVR, wires, data line…. Confident that the problem is resolved. They tell me don’t call anyone else or customer service, we will help you from here on out. No service on 19th Jeremy comes back. No service on the 20th, 21st and 23rd. Called both of them. No one calls me back!!
I call the customer service number they send out the third line Tech, Jared (216-392-4417) on the 21st. He said he was going to change my port. I told him, he is the 3rd Tech to do that.
No service on the 27th, called all 3 of the last techs, Jeremy, Charlie and Jared…..no call backs. Charlie has no business being a manager.
So 8 weeks, 12 Techs, and multiple calls to customer service, lots of inconvenience and time lost from work. I still pray every day that my service does not go out again. Since I have not been told if they did fix the problem or they still do not know what the problem is.
This is no way to run a company; I don’t care how big you are. I am totally frustrated and will not recommend AT&T to anyone.
Sincerely,
Marie Hartzell
#125262830-9
( Jan.16 entry date ) I explain to the rep what kind of cell phone I wanted. She said I was a good customer ( over 30 years and was due for an upgrade. The phone I wanted like my sisters was $600.00. I immediately told her I didn’t want a phone for $600.00. The rep said oh you only have to pay the taxes on this phone, Long story short, I get my bill and Its about $49.00 increase. I wanted to return the phone but was out of the 14 day return policy..Mind you I didnt know about this payment plan until I got my bill in Mar. The new rep said I would be paying $30.00 monthly for three years. I never agreed to fiancialing a phone or setting up payments to get this phone( It’s the principle of the matter ). I never went to Att website before today, Mar.10,2015. I know smart phones aren’t cheap but this rep lied to me and all of the reps including corporate keep telling me I agreed to this transaction which I didnt..This was trickery. I am not text savvy enough to pay $600.00 for a phone. Surely Att can play this conversation back and listen to this the rep and I. What a low blow to make a Att bill of sale…There is more to this ,Im just frustrated and praying for a magnificent outcome.
I bought a I phone 5 s and returned it to the Jeffersonville In location when I called to Cancel service they told me they could not cancel it because it looked like I never returned it due to Lack of training by Alice Clark at this location she never sent the Return Papers to AT&T so to them it looked like I had stole the phone I had the return papers and as soon as I gave them the Numbers off the return Slip my phone was shut off Immediately. I had been a Faithful Customer for 15 years. To say the least they will never regain my loyal customer ever again. Thanks Jeffersonville In location. also I have U Verse and I guess AT&T has a Floating rate System like a house loan I have had this Service for 3 months my bill has been 111.00 Jan 131.00 Feb 144.00 March. when I signed up for U verse was Quoted 99.00 Plus ta. I have called and ask for the fixed rate they said the prices has went up how can you go up when you are in a Contract with them. Disappoint Customer . That you will be losing Time Warner come on Back.
Whats up with not airing the Nascar race on saturday and putting a boring dart tourment on , do yall understand how many people watch Nascar – millions !! How many sponsors they have and followers. Sounds like yall do not care about loyal customers. Looks like its time to change cable service if this type of programing keeps up. Very unhappy customer.
My elderly mom didn’t know what phone plan she had even Walmart ass. didn’t know so just guessing picked at&t 25.00 refill card went home tried to install , found out it was a trac phone. spent total about 6 hours fighting with at&t. 1 rep told me to find someone to sell to …….think about it random person trying to sell a scratched off card ???? corp told me thanks for donation . on the back of the card it says non refundable but its different when the card cant be able to upload the money will never leave the card . 1 rep from at&t got my wifes cell phone no. told me to go to wal mart and he will call my wifes phone in 40 mins I get there and he never called he stood me up but while there Susie from wal mart I explained to her all the problems and she made it right . ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,TO AT&T YOU KEEP UP ON THE PATH YOU ARE GOING YOU ARE DOING A GREAT JOB BY PUHSING YOUR CUSTOMERS AWAY YOU BURNED YOUR BRIDGE WITH ME ALWAYS REMEBER,,,,,,,,,,,,,WORD OF MOUTH IS YOUR WORST ENEMY GOODBYE FOREVER AND GOOD LUCK WITH THE 100 CUSTOMER YOU HAVE LEFT
Want to resolve this quickly and easily?
Go on line and file a complaint with the FCC here: https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744
You will be shocked at how quickly AT&T fixes your problem! You won’t hear from the FCC, but AT&T will want to get this done in a heartbeat. They will assign someone from Corporate Support to resolve it and you won’t even have to raise your voice!!!! I promise it will work!
I have been an AT&T customer for 14 years with an average monthly bill according to Quicken of $118.37 and purchased many products along the way. In a recent upgrade I was charged a $40 “activation fee” as a result of an upgrade with a new 2 year plan. My account is already activated as I have said for a very long time. I got supervisor Josh Holton who vehemently insisted he would not credit the $40 fee and referred me to customer relations who promptly asked me if I wanted to cancel my account. Who put these people in charge or stymied them to the point they can’t make effective decisions? I was asked to cancel my account over $40. Do the math…$19,886.16 plus phones and peripherals. I’m hoping you people actually read these and I get a better appreciation of my past account with AT&T. Do you know that Mr. Holton actually told me that AT&T paid over $700 for the phone I paid $300 for and needed 24 months to recoup the loss? Seriously? I own a small company where we “service” our customers. Something that seems to have been lost at some point for you people!
My biggest mistake was to get Uverse. This is the worst possible phone and internet service which I ever had.
PLEASE DON’T SIGN UP FOR THIS SERVICE EVER.
Absolutely the WORST company with the WORST customer service ever!!!!! I contacted customer service on January 20 to request an agent to lower my bill that was $200 for basic cable and internet. The representative SUPPOSEDLY gave me a discount. Her pitch was the more you have the more you save. She advised that if I added/bundled a home phone that my bill will be lowered. Needless to say when I received my bill it had skyrocketed. No one had any notes from the previous conversation but that the reason for my call was to lower my bill. Well it don’t take a rocket scientist to see that If I was calling to lower my bill that I would not have added anything that would higher my bill. After talking to 6 other reps my bill still was not adjusted and my services was suspended and for non payment of an INCORRECT bill. After spendig 3 hours on the line a manager acted as if she was doing me a favor by giving me a $60 credit. Well its been 9 hours and I still don’t have service and when I called back the next manager said “well we gave you a $60 credit” so just because your customer suck and you give me a credit I suppose to just shut up when you are the reason it was suspended. Then the manager hung up on me and when I called back I was not able to reach the correct person and on top of all that they decline to escalate your issues further. Once I am done with this company I will NEVER give them service again!!!!!!!!! And if you don’t have them as your provider please, PLEASE, PLEASE go with someone else!!!!!!!!!!!!!!
I will attempt to keep this short and sweet as I really question whether anyone at AT&T cares about their reputation of poor and deceitful customer service. In brief, I contacted AT&T about canceling my service, after I had fulfilled my contract with them, due to financial constraints. I was very open about my situation with the lady on the phone, family of 5 trying to survive on $8.15/hr with government assistance. Obviously, cable television is no longer an option. Internet is still a necessity but has to be cheap. She quoted me Internet for an amount which I questioned repeatedly as I had to be certain it was inclusive of everything…no surprise extra charges. I specifically asked that includes taxes, equipment fees, my bill will be that amount not a penny more each month? She assured me it would. Nope! It went up $10 after a month or so due to equipment fees being added to my bill. After poor treatment from Mike, an executive in Texas, whom put the blaim on me for the miscommunication and him offering me the service for even MORE money, I was finally told that I wouldn’t be charged a early termination fee nor anything more and could send the equipment back. Well, bill came and I called and confirmed no I didn’t owe anything. Months pass. Here we go, a big bill for an early termination fee! I call and on the phone again for 20 minutes before I just hang up as the girl has me waiting while she attempts to pass me on to another person above her. What a joke! For whatever it is worth, I paid very high cable bills with AT&T for years and always on time. Equipment returned promptly. I am in a temporary setback but when I can afford cable again, I am willing to pay an extra hundred a month to never deal with AT&T again! Poor, poor, customer service!
My issue started on 02/05/2015 when the first rep lied and said I was getting things I wasn’t going to receive. I am under a 14 day thing to where i can cancel my service and not habe to pay a early termination fee. So I call to cancel and they tell me I am going to have to pay a 99 restocking fee. which is not right considering i did not get anything they told me I would be receiving when it came to the home security system. I am trying to talk to corporate and can not find away to do it someone please help. Please reply to this if you know away to contact them or I am going to go to a lawyer as they can pull the phone call but refuse to do so.
My issues with AT&T started from the very beginning (April 2013) when I was lied to by the first representative to get me to switch carriers. I was told that my bill would be $160 a month. I specifically asked the CSR if that was including all of the monthly fees and charges and he stated that yes it did. To my surprise when my bill came in I was paying a lot more than $160. So I left my previous company, lost my unlimited data/talk/text data package to only pay more. I left Sprint because I thought their customer service was lacking, I could have NEVER imagined that it would be so much worse with AT&T.
Fast forward to January 27, 2015. I utilized the AT&T chat to inquire about adding another line to my account and purchasing a new device via the “Next” program. Harlene Davidson assisted me with this. I then called in on that same afternoon to get everything set up. After being on the phone for half an hour (23 minutes) I was told that I could not complete my transaction because the number I was switching over was from a TracPhone and that I needed them ID# off of the phone which I did not have readily available. CSR apologized profusely that I had not been given correct information on previous call and chat. I called back in on 01/29/15 and spent another hour (59 minutes) on the phone with a representative to now set up the line since I now had the ID# from the TracPhone. I had to change my billing address in order to have the phone shipped to the address I needed it shipped to. The CSR assured me that updating my billing address would ensure that the phone was sent timely to the address I needed it shipped to (a family member’s address). The CSR advised that once the phone was received that it was to be taken into the store to be ported and have the number transferred over from the TracPhone. I was also advised that AT&T actually DID not need the ID# on the phone, so they had wasted my time on the first call. The CSR advised that AT&T actually “owned” the phone number from the TracPhone so it would be “no problem” to have it switched once the phone was received. I paid extra to have this phone shipped 2 day air, this was on 01/29/15 so the phone should be received on 01/31/15. CSR advised that they would waive the $40 activation fee on the tablet that was being sent to me for setting up a new line because I’d had to deal with so many issues caused by AT&T. CSR apologized profusely for having been given wrong information. On 01/31/15 I logged into my AT&T account to check the status of the order since the device had not been received only to find that the order had been CANCELLED!!!!! Order was cancelled and I was never even contacted. I called in to the AT&T Customer service number (1 hour 22 minutes) and during this call I missed my daughters’ basketball games and part of a family friend’s child’s birthday party. The first CSR I spoke to apologized and said that it was AT&T’s error and that they had a “system glitch” and that’s why my order was cancelled. There was no explanation on why I wasn’t advised of the cancellation. CSR apologized profusely for my inconvenience caused by AT&T. I was then forwarded to “Richard” who researched and then told me that my order was cancelled due to fraud investigation!!! (so was it a system glitch or a fraud investigation?) He advised that it was cancelled because the phone was being sent somewhere that didn’t match the billing address. WRONG! Read above and you will see where the previous CSR told me I had to change my billing address so that the device could be shipped and I complied and it STILL did not ship. I advised Richard that he was incorrect and he found that what I said was true and he wasn’t sure why my order was cancelled. I told Richard that I wanted to pick the phone up at the store so that I didn’t have to waste any more time without a phone. Richard advised that if it was picked up in the store that I would not be eligible for the $150 new line promo so I had to do it on the phone. Richard apologized profusely (are you seeing the trend here?) and sent me to the sales department so that I could place ANOTHER order. I then spoke to “Elizabeth” in the sales department. I had to go through the SAME EXACT motions with Elizabeth that I had already gone through to place my order. “Elizabeth” offered me a $25 gel case for all of my troubles caused by AT&T. I was not happy that AT&T valued hours of my time at $25. “Elizabeth” then transferred me to her manager, “Evelyn”. “Evelyn” went over the details of my order again and PROMISED me that she would PERSONALLY see to it that my order went through. “Evelyn” also promised that she would overnight the phone at AT&T’s cost. Once again the taxes on the phone had to be paid, there was still no reimbursement for the first time the taxes AND 2 day shipping cost that was paid. “Evelyn” apologized profusely for the unacceptable customer service that I’d received thus far. This was on 01/31/15 so the devices (phone and tablet) should have been received on 02/02/15. I received an automated voice mail on 02/02/15 that my order had been CANCELLED YET AGAIN!!!!!!!!!!!!!!!!! So once again I was lied to because “Evelyn” promised that she would PERSONALLY see to it that my order was processed. So once I got off of work I had to spend more of MY personal family time on the phone with AT&T (1 hour 27 minutes). I first called in and spoke to “Fernando Z”. I asked several times to speak to a manager and my requested were basically ignored. I was asked THE SAME EXACT questions that every CSR had asked me prior to “Fernando Z” even though every CSR before him advised they had notated the account with very detailed notes. I was told that I HAD to make someone an authorized user on my account in order for them to pick up the phone in another state, even though this was only happening because of AT&T’s incompetence. That was completely unacceptable that I had to give someone else my pass codes and access to MY account because of AT&T’s error!!!!!!!!!!! I approved for this person to pick up the phone and after HOURS on the phone I’m told basically “you’re out of luck and we don’t care how it inconveniences you”. I told Fernando once again that I wanted to talk to a manager. I conceded as I had no other option as this phone that was supposed to be received 3 days earlier that hadn’t even been shipped yet was for needed for employment. “Fernando Z” then advised that I could in fact have the device picked up at the store and still receive the $150 for the new line, which I was told days earlier that I could not! “Fernando Z” yet again apologized profusely for this misinformation by AT&T. “Fernando Z” told me that ALL of the managers were TOO BUSY to speak to me. “Fernando Z” did PROMISE me that his manager would call me back by the end of the night. I DID NOT receive a call from anyone last night, nor have a received a call today!!!!!! I was then forwarded to “Darius” in the Sales Department so I could place the order for the THIRD time for my tablet. “Darius” went through the whole process of completing my online order for my tablet. I verified that the $25 gel case would be sent as well and advised “Darius” that “Evelyn” stated she had noted EVERYTHING in the notes when I spoke to her on 01/31/15. “Darius” advised that there was nothing in the notes about the tablet case, but would still send it anyways. I also verified with “Darius” that I was advised days earlier that the $40 activation fee would be waived because of all of the issues and inconveniences caused by AT&T. “Darius” advised that actually it was being waived because of Employee Benefits and had nothing to do with the issues that I’d been facing. Yet another lie. I then asked “Darius” if it was still going to be sent via overnight mail to me at AT&T’s cost as “Evelyn” had promised. “Darius” said he didn’t know why I had been told that because AT&T doesn’t even send ANYTHING overnight and the fastest they ship is 2-day air (which he didn’t even offer to do), so once again ANOTHER LIE. Also, I received an email saying that I made changes to my paperless billing, which I did not, so I had to spend more of my time correcting ANOTHER issue caused by AT&T. Why are you making changes to my account? I didn’t approve of that. Do I need to hire an attorney? So when my family member went into the actual store to pick up the phone that was never sent he had to ONCE AGAIN pay the taxes on the phone (3rd time). The previous two charges AND shipping costs have STILL not been reimbursed yet so he is out $253.45!!!!!!! Additionally he was told that his monthly bill on MY plan was going to be $47.15 by the store associates when I was told a COMPLETELY different amount by 3 different CSR reps when I called in to set up the account. I demand someone higher than your basic “supervisor” level contact me to rectify this situation. I will also be posting this to your FB page and will be cancelling my 6, yes 6, lines of service with you all after my 2 year contract is up. I hope that the ineptness, carelessness, and ignorance of your CSR improves or you will lose many, many more customers. I will make sure that all of my friends and family who haven’t already had poor service with you all know how much you TRULY value your customers. You say we’re #1, but treat us like a piece of #2!
THANK you to Deb for taking the time to work with me today on at your Dallas office on a 6 month old account that was closed out to the best of my knowledge in July but I am not 6 months latter told I owe 31.98 and have been turned over to a collection agency. I did call upon recieving the bill and after one and a half hours was told I just had to pay it. I asked that some detailed information about the account be sent showing I owed and I would pay but I need something showing that since I was told upon closing out that account that I had a credit balance.
She was wonderful to deal with and I appreciate her working with me!!!!
I still have my same cell phone under that was a different account with ATT and have added Uverse at my new address under a new account number. I hope we can continue this long relationship dating back to my first cell phone in 1971
Sam Copeland
**** Low Oak
San Antonio TX 78232
210 247 ****
Wow!wish I had read this 1st b4 going wireless! Had a landline for over 40 yrs
never ever had a problem EVER! Got wireless a month ago a simple mistake
apparently cannot be fixed. Phone cut off w/o warning even with proof I paid still no
phone service . Same story tell it over over over do this do that no results. Fed up
w/wasted time & effort and no phone no solution can flip your phone off at will but can’t flip it back on w/ proof of payment. Jump thru endless hoops to end up with
no solution ! A LOYAL customer for 40+ yrs this is what I get!!!???? I had hope it
could be resolved to MY satisfaction very old school when businesses APPRECIATED
customers & showed it. Not true today! Had planned to see this thru and stick w/ them BUT now see there is no customer appreciation. It would be STUPID to remain
loyal to a business that takes the $$$$ & runs and runs you down too. They could
care less so why should I?
I have been trying to get internet services at my home for 3 years!!! The wiring stops right before my neighborhood, so no one past the first house can get services!!! I have called several times with the only option being given to me is to get a hotspot and to pay $80 a month which is absolutely ridiculous!!! You would think that AT&T would want to get new business, but I guess not!!!
I’m having the same problem in ohio iis at both endsof the road. I know at least 10 more that would sign up too
When I subscribed to landline and DSL Internet service I was not provided with software on a disc to set up the DSL on my desktop. I tried to download the software and discovered the DSL setup interfered with communication between my computer and fax, scanning and printing systems (weeks later a disc was sent). I promptly cancelled the phone and DSL service. AT&T would not send a service person to disconnect the phone line.
I called AT&T to request information for returning the DSL modem and was told an Email with UPS return label would be sent to me. The Email did not contain an attachment with the return label. I had to call AT&T again to request the return label. I sent the model back via UPS the next day and kept the receipt.
I received an Email from AT&T demanding payment of $97.73. When I called, the AT& T agent said AT&T would not charge for service that did not work and that she would adjust the bill to show a “zero balance.”
I received a letter dated December 30, 2014 stating that “We recently sent you a final bill…” which was not true. This letter from accounts receivable demanded payment whereas AT&T’s agent had said I did not owe.
When I spoke with Renate, agent RC987P, on January 5, 2015 she stated “A revised final bill will be sent within the next billing cycle. It will have a zero balance.”
On January 14 , 2015 I received a phone call from Bay Area Credit Agence stating that AT&T had referred the account to collection. I spoke with Keisha, agent KF102, who said “There is a bill – I just wiped it out and it was approved.”
It is very clear that AT&T’s agents are either 1) grossly incompetent, or 2) viciously playing with customers by lying about their actions.
There is a department in AT&T headquarters that hears customer complaints. The service agents do not tell the customer about this opportunity to rectify mistakes when asked how to contact AT&T main office.
In over 50 years of dealing with corporations, both as a customer and as a prominent Wall Street Securities Analyst, AT&T stands as the worst experience both from a product and service point.
The Corporate number in Dallas is 210 821 4105 – ask for customer problem resolution.
see what happen u rip me off all way i am not happy with your att the they remove me insurance for my phone but they refuse replace so i wont pay for your bill so your att are suckest in the world not good busniess and they dont care deaf people so i wont pay for it but i will resend your bill back to company that your bill at all dont reply me back i am not happy damn att people of company isnt good busniess cuz they dont know what deaf people want but by way dont reply bill to me any more so i wont pay for till u replace the phone first thank u dont be sorry at all bye have day
Does anyone know the actual corporate phone number? I don’t want to talk to customer service anymore! I have issues with the way AT&T are doing people if they sign a contract! If you break the contract, I know you have to pay, but this being punished by charging $40 a month for the phone is ridiculous!!! Anyone else feel this way? For an I-phone 5, I will end up paying $960 for it!!
The Corporate number in Dallas is 210 821 4105 – ask for customer problem resolution. Talk to Jeanette. very attentively she took my complaint!
Good Luck!
Gus
I had scheduled an automated payment for January 16th in the amount of $198.99. This payment was taken out on January 5th. When i called and asked that my money be returned to me i have been told numerous things, and everyone keeps telling me that my funds are not able to be returned. I have been on the phone for 2 days, made one trip to the bank.. When i was told that i was not able to get my money back i called the corporate headquarters where i spoke to someone who set up a claim and told me that i would hear back before the afternoon. when i called back after not receiving a call, I spoke to a man who informed me that since i called earlier he would not be talking with me, when i tried to speak he told me he was ending the call and proceeded to hang up on me. I called back and got another gentleman who listened to me but then told me that i lied about the first gentleman giving me a time. Gave me an attitude and hung up on me as well. All this coming from the office of the president of the company. I will be the first one to admit in the past 2 days there may have been times where i wasnt the most pleasant on the phone, im panicing because im hoping i have enough money in the bank to cover what they took out. But the way that i was talked to and hung up on by representatives from the presidential office is inexcusable. To not have a sense of compassion for a customer who is having a issue and proceeds to yell at them in my book is not customer service. Then when i asked to speak to their supervisor i was told that no he wouldnt be transferring me and that i wouldnt be getting his/her name. Then hung up on me. Is that who you want representing your company!???
I ordered the web and phone Dec. 27 on January 2 they were supposed to show up. After 6 hours of being hung up on by supervisor’s, lied to by customer care reps and AT&T took $200.00 off my debit card without my knowledge. Now I got to wait 3 to 5 business days for MY Money to be place back on my account which was never authorized to be removed by me. AT&T are thieves. Customers beware AT&T will hire a fool off the street to work in customer service. Damn shame.
December 10,2014 called ATT was on hold for 2 hours to transferred 317-***-**** charged $199.00 to install 1 telephone line and internet, was told I didn’t qualify for the reward
card of $300.00 when I read it to the agent that it said 1 or 2 services would qualify, scheduled the services for Dec 12.14 1:00pm the day I closed on my new home, we me the tech
@ 1:00pm He worked for about 2 hours and said he was having issues and called for a tech to come. 3:30 the came and they climbed poles and still no phone services, 6:00pm I
went to the truck and told the tech I needed to leave, The agent said he didn’t have a clue what was going on. Dec 13.14 we are @ the house and the other tech came by said he
left @ 4 because it became to dark for him. 12/13 The supervisor Bob called and stated that the squirrels had eat the wires and they needed to replace some wiring, the same tech
came back and connect the phone and internet. I moved my mom in and she wanted to keep her phone number I called ATT and I was told she could keep her number and they
would be there December 18.14 and the Salesperson(Rusty) offer a great deal to get the u-verse TV and we would bundle the 2 lines, U-verse TV and internet. $112.00 a month
for 12 month.2nd tech Cody came and hooked-up everything asked about a telephone he said the number should just pop in with in 24 hours. Friday Evening we get home and
their is no TV services called ATT spoke with Cliff(Another 2 1/2hours) we re-booted and unplugged all 4 telephones he said someone in-tech support had push the wrong button
needed to send another tech out now the 3rd tech 12.20.14 4pm has to come out and he was there for about 20 minutes and we had TV again. 12.23.14 called to check the status of
the telephone number 317 ***-****, I have received a bill and where is the wireless portion they have been together for over 10 years. Mary told me I wasn’t suppose to have
cable TV and immediately disconnected it, I Explained that the tech had been there on 12.20.14 2 4pm and re-connected the cable, she said it wasn’t on the account then why have
3 tech been here and I now have holes in my new house for installation and 4 digital boxes and a corner of modem and ATT Towers and Battery back-up boxes all over my
bedroom if I wasn’t supposed to have U-VERSE TV. I asked to speak with a supervisor and was told one was available she was told I would wait. while I told her to forget the
telephone number for now just re-connect the TV, She told me she couldn’t and went off. She disconnect it and she could re-connect it she refused and hung-up the telephone
while I was speak to her. I called back and spoke with Dominque who offered the worst customer service he said that the supervisor was in dispose and no other supervisor would
touch the account and he told me I was listening to him. Again I asked for any supervisor, he said someone would call be back within the hour it’s now 1:13pm 12-24 and I Have not
heard from a supervisor and he hung-up also. I called the number on the welcome package and it was the sales department he listen and transferred me to someone in Miami
who was very nice and helpful he said that The TV and Telephone has nothing to do with each other he asked me to describe my boxes I have 4 boxes with ATT with remotes and a
corner of your equipment. he then transferred me to Tech Support and it 2 hours later no TV and I had to tell her the entire story all over again. She asked for my cell phone in case
we were disconnected. And said she hope she remember how to reboot the lines and the TV. unplugged the black tower and the telephone services, she told me I had a install
date of 12.24.14 no maybe 12.29.14 I asked her who sat that up I didn’t no arrangement had be made for those dates, well looks like another tech may have to come out. Tech #4 in
14 days 3x the TV has been turned off, several rude Reps and still no return calls from 12.23.14. I just bought my new home ATT has taken all the joy of home-ownership away
from meal the commerical about re-think the possible I did and Mary and Dominque confirm the possible. you can send me the prepaid label and box to return the 4
digitals boxes,4 remote controls,black tower, battery pack and the modem they said I did have it and really I guess I don’t deserve it. I the holes that wa drill in my home was
unnecessary, your tech support was uncaring and unlogical of what the account stated. ATT= ASS TODAY AND TOMORROW
I’m paying Bright house cable because your tech keep tellingto no to close the account and each day it’s like we are using their services, I’m over my minutes because we are using the cell phones,when you guys turn everything off, I have a ATT bill for services that keep being turned off waiting on ATT TECH
as of 12.24.14 3:34pm CHRISTMAS EVE I HAVE NOT RECEIVED ANY TELEPHONE CALLS, NOT WORKING, No u-verse television Company coming,
Mary and Dominque accused me of stealing your boxes and hooking up cable, check with Bob or Barry and see the dispatch log 3*** l****** crt.Indianapolis In
I WANT ALL CHARGES REMOVED FROM THE ACCOUNT INSTALLATION,THE DAYS YOU SAY I USED YOUR SERVICES,BECAUSE MARY SAID I DIDN’T HAVE IT, FOR THE STRESS EACH TIME I SPOKE WITH YOUR COMPANY NEVER UNDER A 2/12 HOUR CALL TIME. I HAVE NOTIFIED FCC
I Had trusted in ATT because my Mom worked for the company for about 22 years and she receive a penison check every month. In thOSE years we had a happy lifestyle I saw all her friends thrive from ATT raise children and send us to college.. I now have friends who have retired after 30 years with ATT.
I Only want the following items
To whom it may concern;
I am very unsatisfied with AT&T. All I need is a simple answer and all I got is I don’t know. Multibillion dollar company that doesn’t know how to answer to their patrons on how much extra cost is incurred by taxes and surcharges is not believable. All AT&T replies is, “Its different everywhere and you will find out when you receive your first monthly bill”. I’m tired of this kind of attitude towards the public. I believe there is a bigger picture. It is not that you can’t figure it out; it is you’re afraid that if the public would be told upfront the total cost, they would not purchase certain services from you. This is an outrage that should be publicized. Please see a copy of my chat from AT&T on 12/23/2014.
I just wanted to understand the taxes. The information your company gives out is not comprehensive. I asked help to no resolve. It is simple. AT&T charges an amount, I pay. What is the amount? No one can explain the tax charges on my account. Its like AT&T is saying, “Shut up, Pay and Don’t Worry About It”. It is unethical that AT&T does not explain charges and how it is applied. AT&T can’t just charge a tax amount and not understand how they come up with it. It is poor business on their part. Do you honestly think I believe that a computer generates the amount charged and your reps don’t know how to check it? I guess I should send a copy of the chat to IRS and the NYSE:T.
The public expects business to pay their fair share of tax and know what to charge, which may not necessarily be the same as what the law required or allows. What is “FAIR”? Check out the 2008HMRC. They state this. “We want to make sure that the tax burden does not fall unfairly on taxpayers who play by the rules and pay their fair share”. I feel that AT&T won’t explain cost and has excuses on why they can’t explain cost just to avoid sticker shock from new patrons. If I study on this longer, I’m sure I can bring up more questions on how AT&T appears to be operating unethically.
You can see the chat I had with an AT&T rep on 12/23/2014. If you need a copy, I have one.
Please Respond
Sincerely
Mark A Shipman
I upgraded my service from DSL to Uverse because they said I had Uverse on many occasions. It was cheaper. 5 calls made in less then 30 days on now on the phone with 6 people over 2 hours now. Funny how everyone is employed at this company yet NO one knows ANYTHING. I have talked to my sixth person now since 4 pm. What a joke!!!! This is the worse then giving birth with no epidural!! oppss. i stand corrected 7th person now.
I upgraded my service from DSL to Uverse because they said I had Uverse on many occasions. It was cheaper. 5 calls made in less then 30 days on now on the phone with 6 people over 2 hours now. Funny how everyone is employed at this company yet NO one knows ANYTHING. I have talked to my sixth person now since 4 pm. What a joke!!!! This is the worse then giving birth with no epidural!! oppss. i stand corrected 7th person now. Saddens me to know this is how loyal customers get treated. My time is worth more then this and the overages that I paid vs what I was told, I could have been with comcast and paid more without the damn hassle.
To whom this may concern,
I’ve been an AT&T customer for atleast 8 years. This year I purchused the IPhone 6 for myself and later decided to purchase another line for my teenage daughter. I purchased her phone under the two year contract as a Christmas gift. After speaking with my daughter I decided to change my daughters phone to the NEXT plan. To my surprise, I cannot do tht. I called AT&T and pleaded with them regarding the unused, unopened Christmas gift and my decision to change the plan. ( there is a 14 day grace period that I had no knowledge of)I have decided to leave AT&T based on the treatment I received today
I HATE HATE HATE their wireless service so i paid my past due in store and never knew that i would need to cancel the payment coming out of my bank account two days later. You would think with all this technology those payments would find a way to negate one another. No not at all now i am sitting here with a suspended account thanks to computer error and the lack of effort to repair it. I am less than a one year customer and will never make it to the full year because i am picking my wireless prospects and moving to another company.
I have had service since May 2014 and I transferred over leaving Direct Tv because AT&T had a better deal and the representative at the time sounded promises. I canceled my services with Direct Tv and paid my early cancellation. Since them all the promises have gone out the window. Every other month I am having to call to get my account adjusted. They keep charging me a very high price and unbundle plan. I called yesterday and they lady keep me on hold for over 30 minutes and came back on the line saying that she has to review with the manager and instead of waiting they will call me back in 15 minutes I ask her that is 7pm she said yes. Will long and behold it was 7:45 and hour later no one called back. I called and the office was closed. I talk to IT and after an hour they fix the issue but I had no service. They promised a call back and no one did. There are no customer oriented. The are sales shark they make promises and they don’ uphold to them. I am done with them. I would not recommended this you all to nobody when ask. If this is how they are going to treat people. (Sorry for all the errors I am to upset to proofread)
Most of the time I have been satisfied with the support I have received from AT&T. HOWEVER… there is one issue that no one has been able to address or answer. That is the question of when faster internet speeds will be available in my neighborhood. I moved to my current address 5-1/2 years ago to the near downtown area of Indianapolis from the suburbs. My former location had faster internet than my current. Right now, today, there are fiber lines two blocks from my house, but there is still outdated 28 gauge twisted pair to my street.
I have wired my home with CAT5 and would gladly install fiber optic lines if there was a chance I could get faster internet. I would even pay for the installation of fiber to the junction that is two blocks away. No one that I have spoken with at AT&T seems to have any knowledge concerning this issue.
I have spoken with customer support numerous times over the past five years with no success. I have spoken with several layers of supervisors, managers and technicians with no answers. I have attempted to go to the main offices in downtown Indianapolis only to be turned away by a flunky security guard who is just following orders and will not assist with finding a local contact representative. I have even written a paper letter to the “Complaint Department” at the corporate office in Dallas and received no response.
I am absolutely positive that there is someone in the AT&T corporate hierarchy that has an answer. Someone in some office somewhere has the responsibility of infrastructure planning. I could only wish that someone could be contacted and would supply a real world answer.
I have been an AT&T customer for many years in many different states (even prior to “the breakup” and the forming of the RBOCs). I maintain a landline, cellular and internet service through AT&T. The day is about to come when I will shift my internet carrier over to my local cable company, but I don’t really want to do that. 2015 could be the year of change though.
So what will it take to get an answer from AT&T? I don’t know, AT&T probably doesn’t know and I seriously doubt that will ever happen or even that the corporation cares. Please prove me wrong.
I absolutely hate att I keep calling this stupid number and your representatives messed up my account and now in paying more than I have to!
I have called the ATT company several times been made promises that have not ever come true been mistreated on the phone lied too an abundance of times and had my time wasted spesifikly by one of your management team. I do not know where to go or whom to speak with and I am tired of getting the run around every time I do. I have had issues with my home line for a better part of 4 years. Why I chose to stay with your comapany I am not sure other than I have always been with your company. I have had multile and long conversations with Different staff from different services you offer and everytime that I do the wait time is insane and even one of your representatives sat on hold for a hour and a half waiting for the correct departments and like my seof when i do inquire for a spesific department I am often and always transferred to another and the rotation starts over again. When i told my services are fixed and the following day a reoccurring issue happens. I have had technicians come to my home and claim to fix things and the last one actually yelled at me and and more or less called me an idiot. A manager told me my Cell phone line was fixed but in order to get it restored I had to go to an ATT store to have it fixed and when i went there 40 min down the road I was told they had no ability to do so but were nice enough to help and call in to the same department I had gotten off the phone with before I left and fixed the issue for me.. But on the phone……. I have been told representatives would call me back in a given time and days later I do not even get anything from them or anyone else. For years my phone line would not understand things like push 1-0 to for whatever it was I was doing because of the static in my lines and still at times it is that way. The Gentleman i spoke with on monday I believe had offered me better raits for my phone tole me all things were fixed with my home service made me feel great the the following day all was the same or worse he spent his time trying o sell me something and that it worked and was offering a resolution to some of my issues by dropping my home phone 0ing out my account and getting me a cell phone which is odd because I gave my cell away years ago and never wanted or needed one since. When I asked him to call me back in about an hr he said no problem and he would do so because I wanted to discuss it with my wife before doing so. I never heard from him leaving me with the opinion that he was only about the sale and notching else and not even putting in his notes after claiming to have done so anything regarding our conversation other than the Cell Phone service change I had even received text messages stating what he had done yet I was told there was nothing in the notes by that same manager. My apologies if this is jumbled and sounds crazy but for as much as ai have been offered or told over the past years and several months I do not know how detailed you need me to be or what i need to say other than to ask if the better business bureau is whom I should be contacting because the people you have working in the offices are either 1 non compliant with tings they offer they lie or send you one a wild goose chase just for their own twisted sort of fun. My Wife’s cell is 817 845 9180 and I would like to speak with someone as soon as possible. I need to know is this is the sort of business I am to expect and appreciation I am going to get in the future r what is going to be done to fix the situations. I mean seriously I was told the reason I had bad cell phone service in my area was because of moss that was growing on a tower…….
Call 1-800-403-3302. This is a Corporate number. I have been dealing with att customer service for over 24 hours now. I have maded over 7 calls and wasted almost 3 hours of my time. I have a defective modem and just wanted replacement for it. The number for complaint department states no longer in service. But it will give you the number to customer service. Call the number above. It is a corporate office and at least their are polite and state they are case managers. While I’m waiting to see what happens next I will be looking into other companies in my area for service.
Long story really short…I just became an at&t customer this year Sept. 2014. My phone went bad in Nov. 2014 (callers couldn’t hear me but I could hear them) I put in a call (waited over an hour)… the rep advise me to go into my local at&t store to just exchange because I have insurance on my phone…once I traveled to my local store (waited over another hour) I was told by the rep there that I needed to contact yet another 800 number…I went back home called (waited addition hour) just for the rep to say we have to first hard reset your phone first before putting in a claim…he did…the phone still didn’t work…so the rep placed an “Warranty claim” instead of an “Insurance claim”…my new phone came in with instructions on how to send back my broken phone…after a few weeks the old phone was returned with a reject letter stating my account will be charged $320. bc an “warranty claim” was placed instead of an “Insurance claim”…I wanted and thought the claim was through the insurance that I’m paying…I called today spoke with Ruth @ 7:08 am, Sup; Precious Robinson 7:33 am, RC w/LG at 7:48 am, back to Vanessa w/at&t @ 8:06am, Jennifer Stewart, Sup; Sara Potter, and lastly Mr. Matthew around 9ish all to be told that it’s my fault that their rep put in Warranty claim and not Insurance claim eventhough they saw on my account that I had insurance..
• In July 2014 I spoke with a representative that offered me a $250 gift card and a monthly bill of approx. $85/month to switch my services to AT&T. Those services were for the U300 package, 2 receivers, 1 wireless receiver, the highest speed internet you offered and HD services.
• When the technician came to install, he advised us that because of some technical challenges my home was not able to receive the highest speed of internet offered. I then had to call you back to receive a new rate to adjust for not being able to get the high speed internet and was told my bill would be $76/month.
• The first representative failed to add the HD services as I requested. I had to make another call to get those services added.
• My first month bill was incorrect and had to call to have that bill adjusted
• I only received $100 gift card in the mail and not the $250 that was promised to me. I had to make 2 additional phone calls to follow up on the $150. I finally received another gift card for $100. I had to make another call for the $50 and was given a $50 bill credit.
• In September I added the NFL Redzone. That is all I wanted, that is all I requested. At this time my package was changed from the U300 to the U450 and my bill was now $221.16.
• I called on October when I received the bill. I was on this call for over an hour. I was told to pay $70 for that month and they would work on adjusting my bill and getting the promotions put back on my account. I was advised it would take a few days and someone would call me back. I NEVER RECEIVED THE CALL.
• I called back on Monday, December 8th and again was told that they needed to get the promotions back on my account. After speaking with 2 CSR reps in an hour period I was told that the supervisor was the only one that could correct the issue and he was wrapping a call with another customer and would call me back in 15 minutes. I NEVER RECEIVED THE CALL.
• This morning I called and after speaking with 2 reps I was again advised that the supervisor was the only one that could help and they were wrapping up another call and someone would call me back. I refused to fall for that trick again and asked to hold until she completed the call. That supervisor was offering to make adjustments but I am not sure that she understood what I was requesting because her best and final offer was a monthly bill of $111 for 3 months and then $127 after that. I am requesting my bill be adjusted back to the original amount I agreed. That is not my fault that AT&T has not been able to get my account right from day one and those promotions are no longer available. AT&T screwed it up and AT&T should be the one to fix it. She blatantly advised me “That is not going to happen”. I then told her “To send a truck to pick the XXXXX up”. She transferred me to yet another department. That representative came on the line, asked me for my account number and passcode again. I provided that information and guess what????? The line was suddenly disconnected. Hmm, what a shock huh!
I have seen AT&T in the news recently for other unethical and unlawful practices and unfortunately I feel as if I am a victim of some of those behaviors as well. In addition, an organization as large as yours has the absolute worse customer service processes. It is obvious the old someone will call you back is a tactic that is being trained to the masses because I find it very odd, that this is the resolution offered to me most times I have contacted the center. It is also incredibly frustrating to continue to repeat my concerns over and over and over again to every person I speak with. Do you guys not keep a log of the calls for reference? Why are the calls and situation not introduce to the next person when you are transferring calls.
This is my last and final plea for help. I would like my monthly billing adjusted back to the original promotion reflecting a total of $76/month including taxes. I added the NFL package for an additional $7.99/month. Which would total approx. $85/month after taxes.
Lastly, please know that if you are unwilling to honor my request, I need for you to come and pick up your equipment and cancel my service. After that I will be consulting my resources to see what options are available to me as I do not plan to pay a dime for these predatory charges and any cancellation fees you may try to add to my account.
Please review and let me know your resolution no later than the close of business on Thursday, December 11, 2014.
From Luc Hoang,
JJJ Empire Central LLC
To AT&T Corporation
To whom it may concern,
Dear Sir/Madame
I am Luc Hoang, owner of the property (commercial building JJJ Empire Central LLC) at 1327 Empire Central Dr. Dallas TX 75247.
I would like to make the complaint that your construction company dug two holes near our parking lots. They caused big mess for over ten days without finishing up. These messes not only reduce the value of our property, but also cause a lot of inconvenience for the tenants to park their cars. We have already called you to complain but we have never had any response from you.
So we would like you to fix your problems as soon as possible within two days until 6: oo pm December 12th, 2014
If you do not fix it by the deadline, we will have our attorney to process the lawsuit to your company
We hope that we can hear from you as soon as possible to solve this problem without involving the lawsuit.
We request that from now on whenever your construction services come to our property to work, they have to give us their bonds and insurances
Best regards,
Luc Hoang
Phone: (206)724-****
e-mail: ****@yahoo.com
Good Afternoon,
We have been a faithful AT & T U-Verse customer for over three yrs. We recently bought a new home and when I called to transfer the service I was told that U-Verse was not available in the area that we where moving to. Well 2 days later I saw an AT & T repair Truck just houses down from our new home so I called back and after an hour and a half I had the new service finally set up to be transferred to our new address.
Service was to be set up on 11/14/14.-a Fri. I took the entire day off and was assured the tech would arrive between 9-11:00am. When no one was there by 12:30pm I called and after being on the phone with a representative for another hour, I was told that they had us on schedule for disconnect on the 14th at our old home and connect at the new home on the 15th.
I would not have set it up that way with a laps in service because my husband works from home and needs the Internet to log into his work computer for contracts ect. This I knew was not fact and demanded a supervisor call me about this error. I waiting all day on the 14th and no one ever called me.
On the 15ht the tech arrived and showed me the phone numbers he had on his service order. Non where even remotely related to us. He did a great job with the set up and prior to leaving took all of our older equipment with him.
With moving into a new home we had a lot on our plates and just let the entire set up error go, especially since no one ever called me back.
Well I got a letter in the mail on Sat. 11/29 saying I would be hit with severe fines if I did not return my old equipment. Back on the phone and after being on hold for 35 min. I spoke with a customer service rep who them proceed to tell me to disregard the notice, that my account now shows that the equipment was returned. Here on a busy Monday now 1 hr into another AT & T phone call trying to fix yet another AT & T error. Now I fuming and when I expressed my concerned to the tech he offers me $5.00 in compensation, then it went to $10.00 and then to $30.00. I had to repeatedly tell him that I wanted to speak with a supervisor and that he was insulting me with his “auction” type response to my request to speak with a supervisor. When I told him I was done with this conversation he told me point blank that he could not guarantee me that a manger would call me back. With that I let him know that I was going to contact AT & T corporate and if need be I would send them the recorded phone call on my end as I had to do this all on my lunch hr on a work phone line, of which all calls are recorded.
NOTE ASLO, that I have also pulled the call when I set up my new service and not once was the 15th ever mentioned in the entire phone call for new service set up, yet another AT & T error.
Your new commercials state no one would ever go into a waiting comma waiting on AT & T. well over the past three weeks I have easily spent over 8 hrs of my work day waiting on AT & T. to do it’s job correctly.
Frustrated Customer, to say the lease.
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I am on a fixed income and switched my home phone 318)445-**** from AT&T to Suddenlink in Alexandria, LA. For 34 years I have had this number. On 10/15/14 my service was interrrupted for nonpayment and restored on 11/3/14 with a new number 318)704-****. After 18 days, Suddenlink stated the number was migrated to its original owner. Since 11/3/14, I have not been able to find the location to return my number. Both Suddenlink and At&t says they do not have 318)445-8566. Can you help me locate the number? I am ready to setup an account with At&t to get my number back. I can be reached at 972)697-****. Thanking you in advance for your help.
i have been trying to get internet at 4 locations for a fire dist. for over a year up to this day every dept and reps have drop the ball. tis is sad that att does not support plublic safety
I truly hope this email reaches your corporate president. We are very disappointed in the service we have received from AT&T. We are a large corporation that deal with providing services to financial institutions and businesses. We do 80% of our daily business on the phone, and dispatch calls from our customers to our technicians throughout the day. We relocated to a new location on December 1, 2014. I called AT&T on November 8, 2014 to notify them of our move, because I wanted to make sure they had plenty of time to make our move a smooth transition. I explained to them that we could not afford any downtime on our phone lines because of the nature of our business. They said they would provide us with temporary lines at our new location so we could keep our phones up and running at our old location until we moved over on the first of December. On December 17, 2014 I went out to meet an AT&T technician at our new location so that they could connect our temporary lines. I saw him working at the phone box and he said he was connecting our 5 lines. I asked him if he needed to come inside to test the lines and he said no that everything would be done from the box on the outside of the building. He left and supposedly our lines were up. I called AT&T again and told them that we needed our original phone lines transferred over on November 28, 2014, and they would replace the temporary numbers they had given us. They said that would not be a problem. Mind you every time I called I had to speak to a different representative and repeat the whole story again even though I had ticket numbers that they could look up and see what was going on with our account. November 28th no one showed up at our new location, we were calling all day and we were told someone would be out before the end of the day, no one came. On Monday morning December 1st was our first day at our new location and we did not have any phone service. I called AT&T and asked to speak to the person I had been speaking with on Friday and they told me she had been moved to another department. Needless to say I was very frustrated, and had to explain everything again. They connected me with repair and they said they would send a technician out before they went to any other jobs, because the were not able to get to us on Friday. NO ONE SHOWED UP ALL DAY!! I was on the phone with ATT on and off most of the day. The last thing we heard from them on December 1st is that our order was scheduled to be repaired on Wednesday, December 3rd!! In the meantime we are losing precious time servicing our customers, our home office is getting calls from irate customers, and we are still without phone lines as we speak. This is unacceptable customer service. We have been a customer for over 20 years and this is the gratitude that we get from your company. We feel like you have taken advantage of our patience and tolerance with this issue. We have been very calm on the phone with all the reps but this is ridiculous! AT&T manipulates it’s customers because they know that they are the only company that can provide phone services for businesses. This is so wrong!! I am including the names of the representatives that I spoke to, they were real people who are obviously incompetent of performing adequate service orders for the customers. I hope everyone reads this complaint comment and learns not to trust in your company, just as we have. The following are the Representatives I spoke to in San Antonio, Texas.
Joey De Leon – Leveraged Service Representative
Naila Mubarak – Leveraged Service Representative
Audrey Gipson – Telebranch Service Representative
Andre Collier – Supervisor
Here att all your customer of att are very poorest business and I try ask if I pay 27.56dollar and I told them replace they say can’t replace me new one and they remove my insurance for rereplace sound rip me off and I am not going pay bill if I see I will return to u u pay your own company pay bill not me anymore att are suckest network and text and etc too many time unhook phone and back on not good idea it bad idea if problem again I would never pay att anymore first thing replace new phone then I keep going pay only 70.00month no more over hundred understand also att store are very rude poorest business and I ask replace won’t doing I am not Happy with att at all so recpect deaf people if not u done business rid me off alot thing also u must tell your employees respect deaf people understand
At&t suck. They owe me 115$ and refuse to pay me but they sure can take
Now they have turned my phone off. Now they owe me 175 because I just paid my bill
Pretty funny… I am to find a # to call for executive customer relations to file a complaint. I called the number listed above (210) 821-4105, selected Business customer, report trouble, and selected the south region, then received the “number is disconnected” recording. Lovely customer service
Call 1-800-403-3302. Corp office of the “president”. At least they are polite and willing to give you their last names and direct lines.
Mr. Randall L. Stevenson, I pray you see this post and contact me at this email ****@gmail.com. Some of the employees are not trying to keep the customers with AT&T… Just thought you would like to know. We are disabled and that is a sad situation.
I am very disappointed at the way they do with their disabilities customers. I tried to file a grievance and they kept heading me off and not telling me how to file a grievance with the head office. If anyone knows can you email me please. I am tired of people giving me the run around. They have very little respect for the consumer.
I have been a loyal customer since 1979, but right now I am considering changing all of my services with ATT due to the lack of customer care service that I am receiving from their customer support team. I have been calling support for almost 2 weeks now with different issues. My call should be really long now. I have issues with my Uverse, home phone line and my wireless billing being incorrect.
My Uverse issue has now been resolved, apparently when it was setup the tech did not change my data card the tech that came out on 11/8 was able to solve the problem that I had with my tv screen freezing up. When my tv screen would freeze up, my UVerse phone line would go dead. During ths time I could not call nor receive calls.I was on the phone on Saturday 11/8 for over 2 hours. I was transferred to the wrong department several times, placed on hold. While on hold since with was a Saturday and my day off and my daughter’s birthday and it was taking so I put my phone on speaker and I was able to take a shower, wash my face, brush my teeth and get dress all while being on hold. The end result of that phone was
1. A technician came out that and resolved my UVerse issues
2. A technician was schedule to come out on Friday, 11-14 to
transfer my phone back to analog in the morning time window
Friday, 11-14-14 around 9 a.m. I realized that I had not received a conformation call from a tech. Here I go again calling this tim I was on the phone for only 1 1/2 hours.. The agent informed me that she could not locate my phone in th system(account). I told her that I had that number since 2005 ). She said she could not help me because she could not locate my account. I asked her several time to speak to a supervisor, finally I told her as a customer I had the right to speak to a supervisor since she could not help me. Supervisor name Angela came to the phone and scheduled a tech to come out that morning. While on the line Angela she thougt that we had gotten disconnect so she called me on my home phone. She mention to me that she just tried to call me and I informed her that phone did not right. I then picked up my home phone there was no dial tone.
The tech came out that same day switch my phone from voice over ip
back to analog.
Well I called again today gave Anna my information to confirm that this is my account that I was calling for. She asked my for the 3 digital code on my phone bill. I informed here that I did not have that infor. She told me that she could not help me without. I was calling to confirm my phone plan since I no longer have voice mail.
ATT this is not worth the stress. I will switch to another company rather than deal with this stress.
Regards,
Linda Crosby
****@gmail.com
Worse service ever been with them for over 12 yrs and I’m finally done worse customer service In stores and over the phone. Never returns calls nor emails… Don’t get service with them……
I have five phone with them and never had a problem till now. They usually take care of everything and have very good customer service but it seems like this month they got something stuck up there and they don’t want to do anything about it seems like my money is not good enough for that I’m bout tired of it my primary line it’s supposed to be 160 they got it set at 200 I’m supposed to have each additional line it’s supposed to be $40 they have those at $100 what is going on and then every time they want to go look in your notes no one knows how to put notes in their notes never correct and what they tell you this is getting old I spend more time talking To at&t then my family.t seem they are breaching their contract but then now they’re going to try to try to charge me a fee for early termination this is ridiculous sounds like they’re robbing me Let see what happens. I might have to get a lawyer
Hi I just wanted to tell you about a situation that we have delt with over the past few days. We placed an order to add a new time to our account. We have talked to 13 different people trying to get everything taken care of and we have gotten the run around. I can deal with most of it even though it is very frustrating. When we called the last time the lady listened to what we said said she put us on hold and never came back on for 30 minuets then popped back on and when we asked for a supervisor she said ok hang on and put us on hold for another 40 minutes. After all that she finally came back on and when were explaining to her that we were at our wits end and we demanded to speak to a supervisor she hung up on us her id# is JL079M this person is very rude and inconsiderete of customers. We choose to be at@t coustmers we do not have to be customer of yall and i think that yall need to work on your coustmer service repesitives and update your systems to help coustmers more and update the website it never works either. I know most of the time corp. has these little complaint line to make the customer feel better but i sure hope this gets seen and taken care of.
How do you contact there main offices?
OK going to TRY this again..We want to Thank SONIA from ATT for Helping US and spending the time to Insure we were not only satisfied but COMPLETELY and helped us find a phone for my husband and a NEW PLAN that also Helped us tremendously! This ATT rep should be COMMENDED and should TRAIN other ATT reps on How to Have not only Patience but she showed REAL Concern for OUR Being Happy! SHe is a GEM for ATT, Hope you know how Fortunate ATT is for SONIA. Today is 11/14/2014 at noon time florida Melbourne Fl Thank you SONIA!
How do I reach her.No one will help me.
Your customer service reps really suck and can’t help, that and they resort to canceling your phone line. I’ve had your service for almost five years. Now I’m thinking of taking my money to someone that can help, that speaks where I can understand them and doesn’t have an attitude. At&t I would never go with any of your home devices knowing what I know now about your company. Thanks again for you not so friendly service….
I don’t know whether it’s just me or if everyone else experiencing issues with
your website. It appears like some of the written text within your content are running off the screen. Can someone else please comment and let me know if this is happening to them as
well? This could be a issue with my browser because I’ve had
this happen before. Appreciate it
Now i am not happy with u all att all are very poorest and i dont give damn all att change plan etc thing i talk that person cant change my plan paynent wont doing i still not going to pay damn phone i want u all att i am not happy with i will switch straight talk u wasted my money i am not going pay u nothing 198,00 dollar i wont pay for it i talk other agent wont change my plan also i have few problem with att never change what thier problem i dont care iabout your phone suckest in world ever i had now i want switch straight talk now no bill ok thank u i am not happy undrrstand me
U know that again i am not happy with i ask for change plan i want3rd of month now if they don’t change i wont pay phone again anytime u ask for bill no i am done with att i told them today i already pay76:00dollar and is again turn off i will get pissed off all att going in trash i never pay u again so i want leave on till dec 3will pay half if u don’t listen then you done ok thank u att if u dont listen them i will go back switch straight talk ok
I ordered/purchased two devices (I phone 6) with two lines (2 GB Shared plan) from Woodbridge AT&T branch on 10/18/2014 and I received and activated my devices / plans on 10/23/2014.
The sales representative and the branch manager promised to waive the security deposit amount (445 $) to complete the order and they waived it. But what happened that they did not waive it properly from the system and the amount is still appears in my bill as a payable.
Someone from the customer service called me after that and informed me that I should go to the store and ask for the store manager to waive the deposit amount properly. I went to the store but the store assistant manager informed me that he can’t waive it right now, because the line is already created!! And he needs to send an email to the area manager to waive it. (Still pending from 10 days)
My issue now that this amount should be waived before the due date of my bill on Nov 23 to avoid any problems. The store informed me that they will call me but they did not. I’m wondering why I should spend all of this time trying to correct the sales representative error!!
Anas Al Qawasmeh, phone number 732-501-1862
Attn: AT&T Corporate Office
I am writing to ask your help with what may seem to be an insignificant matter to you but it’s really not so for me, it’s a “It’s the principal!” kind of thing. Simply put, I request either a refund of my $53.96 which I paid for a Motorolla Whisper Bluetooth that fails to work hands-free or a swap out of that device for a different model that does work with my iPhone 5.
I bought the Whisper at an AT&T store on June 7, 2014, failed to note the 14 day return policy (displayed on the back of my receipt in extremely light, hard to read typeface at that!, and, who reads the BACK of a receipt unless directed to do so???), therefore unknowingly went past the 14 days for my first intended use (daily walks to maintain my health), and found then that the Whisper did not function well.
Thinking it faulty, I arranged for it to be swapped for a new one by Motorolla, but, weeks later, the new one worked no better than the first. Both played back my music and phone calls ONLY when I hold my iPhone at waist level or above and on the same side as the ear in which I had placed the device. Any other location, i.e., on my hip in my iPhone hip-holster, on my arm in an armband iPhone holder, or just swinging my arms normally as I walk, caused both devices to skip repeatedly or stop relaying the music totally. So, I had to keep my right arm bent before me so that the device, which I affixed to my right ear, would playback my iPhone music without skipping.
Unfortunately, a visit to the AT&T store where I bought the device – at the stores recommendation, after I had asked for which device works best with my iPhone 5! – and a call, while there, to AT&T Customer Service, who transferred me the Retentions Dept., who then forwarded me to the Warranty Dept., all proved futile. No helped me with true customer service, i.e., satisfactorily resolving my problem of having a Bluetooth device that doesn’t function as intended and not redressing that issue!
The store refused because of the 14 day return policy, and the others because the device wasn’t malfunctioning due to technical issues. Yet, here I am, a long time AT&T customer (you also have both mine and my wife’s home and mobile phones – and emails – accounts, and have for some time now) holding a device that does not work for me, with no recourse but to “eat” the cost of the device before spending more money on another one. Does this sound fair and true customer service to you? I think not!!!
So, please address my problem so that I may remain a satisfied AT&T customer. Otherwise, I may have to take all of my business elsewhere and never to return to AT&T. Why lose a good customer over $53.96? I’m sure that you will agree that this just doesn’t make good business sense. Thanks for your consideration of this request and I await your reply.
Kenneth Williams
I am so upset with the lies I was told by AT&T associated! When I try to get it resolved… the supervisor just stops responding all together. Here is what was said and this was over an hour of talking. I would wait ten to twenty minutes for a response. After waiting 10+ minutes for a response at the end I finally disconnected. I am very upset with everything and now I am locked in to payments I did not agree upon, with my phone I purchased a few weeks ago and now the cable.
Thank you for choosing AT&T. A representative will be with you shortly.
You are now chatting with Mellissa K.
Mellissa K: Hello my name is Mellissa K. Thank you for allowing me to be your specialist today. How may I assist you?
STACEY: Can I speak with a supervisor please?
Mellissa K: I understand that you want to speak to my supervisor about your concern, Am I correct?
STACEY: yes
Mellissa K: Thank you for the confirmation.
Mellissa K: I will do it for you right away.
Please wait while I transfer the chat to Alex .
You are now chatting with Alex .
Alex : Hello Stacey,
Alex : I am reviewing your chat details.
Alex : Could you please help me with your concern?
STACEY: I am extremely upset. I went and signed up for a phone with yall and the person who enrolled to me lied and did not tell me about all the fees that were associated with the plan and the monthly payments were higher than agreed upon. So when I called the sales person that helped me, also started talking about enrolling in the internet and uverse. They assured me my first payment and monthly payments would be less than 80 a month!! It is $164.00!!
STACEY: Plus they told me the tumble was free which it is not! I called about that and I was assured I would get a return call about it and no one ever called me back. Now I just received the bill and it is 164.00
STACEY: Plus I did not even sign up for automatic payment. The sales person said my card would be charged only if I did not pay and that is was not auto pay
STACEY: I want the phone called to be reviewed and i want all the promises she made me to be reflected on my bill. This is not right
Alex : I am really sorry for the inconvenience you had.
Alex : Let me check your account details.
STACEY: that should of said less than $80 a month
STACEY: Everyone I told I have sign up for a phone plan, internet and cable with AT&T said I would regret it and they are right. I am shock this is happening a second time in less than a month.
Alex : Your monthly charge is showing as $89+ taxes and there is a $49 activation fee to set up your account by a technician on your address. That’s why your bill is $164.19 for this month, from next month onwards the bill will be $89+ taxes.
STACEY: She told me there would not be an activation fee the first month.. I asked her three or more times. “Are you sure it is 80 a month?”. If you review the phone call and listen you will see
STACEY : 89+ tax is not even what I agreed with. She said less than 80 with tax!
STACEY : I am sorry but it’s just not right that the sales people lie
Alex : I can understand your concern, let me check what the best i can do for you.
STACEY : Even with the Tumble things. She swore it was a free thing on uverse and it is 5 dollars a month
STACEY : Then she enrolls me in the auto bill pay after promising it was not that. It was just in case I did not pay it would charge after a few weeks.
Alex : I’m sorry for the delay. I’ll be right with you.
STACEY : ok
Alex : I can remove the activation fee from your bill. and for your monthly charge I am checking for options to lower it.
STACEY : ok
Alex : Now your balance is $107.38.
Alex : I can lower the monthly bill to $81+ taxes by removing the fee of a additional reciver.
STACEY : But that is not what I agreed upon, I don’t mean to be an ass . It is just that my funds are tight but I want this for my kids and the sales people talked me in to it. But it is mostly because it the fact that they told me one thing and they charged me and are charging me a different price. If you do this to me there is no telling how many people y’all are lying to.
STACEY : I need my credit card information removed from the auto pay as well, and the tumble program. Why did she lie about that?
STACEY : I still want my call reviewed by a supervisor. Sales people should not be lying to the customers. It is bad for business and wrong. It was bad enough that the people that sale the phones lied, but when the uverse section lies as well it is just wrong.
Alex : Is that okay for you?
STACEY : are you taking me off auto Pay>
STACEY : Hello?
Alex : Stacey, are we still connected?
STACEY : yes i was waiting for a response for the other questions I asked you.
STACEY: Are you going to respond?
This seems to be a pratice as I experienced a very similar situation. They are quick to say someone will call you back to get you off the line. They do not have intentions of calling you back. Today I refused to disconnect and said I would wait and they eventually hung up on me.
Have you received a response?
They promised me a call back from a manager last night. Did I receive a call? NOPE. Have I received a call today? Nope. I verified with Fernando Z THREE times that a manager would be calling me back.
This same thing happened to my husband AND myself!!!!!!!!!!! He signed up for the internet and u-verse and was told a certain amount and when the bill came in it was completely different and their fix to this issue (their training issues and hiring LIARS) was to take off channels until it met the price that was promised!!!!!!!!!!!!!!!!!!!!!!!!!!!! Thank God my husband knew one of the execs and she handled it BUT I had the same freaking issue with my wireless service and they screwed me royally and the lady couldn’t do anything for me because she only handled the internet/u-verse side. I advised them to pull the phone call and to listen to the lies by their rep and they refused. His name was Anthony, he is a LIAR. AT&T are liars and thieves and they do not give a crap about their customers. Worst phone company ever.
I have had nothing but issues since becoming a Direct TV/Att U-Verse member in April. They have made appointments and not shown up. (This happened several times.) I have had trouble with the billing department numerous times. This month all of a sudden I get a bill from Direct TV. It seems my bundle has just stopped for no apparent reason. I spent over an hour being bounced around and finally spoke to someone who could explain things to me. It seems because of their error, I will be unable to get my discounts this month and I have to pay the two separate bills. I am on a different cycle with Direct TV then I am with AT&t and will have to make sure I get Direct TV paid before end of their cycle (even though I just paid my current bill). If not, no bundle for me next month either. They could not fix this error on their end, so therefore I get the punishment (seems right to me). I am at the point of canceling my service, oh but wait they have me under contract and I can’t. I am so glad that AT&t cares so much for their customers. I would not recommend AT&t or Direct TV to anyone. All that awaits you is frustration.
I know the feeling. I never complain about anything but this is just wrong.
LOL…..when you submit your complaint it apparently changes your words a bit with mis spellings etc! Awesome job AT&T!
AT&T is scaring people out of their money. If you have paper billing, you will occasionally not receive your bill and when you call to question them they verify your address and claim the issue is not with them, you then pay your over due bill via credit card. my June bill was $183.17 pc by check, July $169.01 check 9174, August no bill was received, call customer service they verified my address and determined it is not their issue! Paid by credit card $187.74. September bill I paid $218.37 by check 9208. October bill was received on 10/25/14 opened on 10/31/14 (Halloween and very appropriate for what I find). The October bill is for 9/20/14 thru 10/19/14 And I am PAST DUE….WHAT? It shows my September payment of $218.37, but some how in October I am past due and owe $424.56. I had no previous balance in September, I paid the full amount bill in September, but in October I am past due and being charged a $9.00 late fee! You call customer service and they will spout of dates and date ranges, and you can’t make heads or tails of what they are trying to communicate to you, or what month was not paid. You had better believe this is a racket. I am done dealing wit her them. I am keeping the service just longe enough to get more doXXXXentation. I will then use the BBB, FCC, and every other regulatory agency I can find. ATT billing practices are criminal and they are stealing from you every chance they get.
We, my husband and I have been trying to talk to someone about our excessive charges per month for phone, cable and internet service. We’ve been told we need passwords or pins BUT WE DON’T HAVE THEM! Isn’t enough we are calling from our listed phone number? I’m sure nobody at AT&T gives a rat’s ass about us or any service problems.
SWITCH PEOPLE!
Maybe the bottom line will wake them up.
P.S. We are in our 90’s. Is that why AT&T doesn’t care?
I’ve been trying to get my phone replaced since july all att sends me are more phones that don’t work and one broke phone they charged someone else’s account paying way to much called this morning and lucky me she hangs up phone so she doesn’t have to fix the problem I’ve had it going to take all correspondence and taped calls to the media sad 26 people and not one of them could fix it just add more to my bill no help going to complain to the fcc as well
I know what everybody is talking about is the true I am going thur the same thing with the 10gb for 160 a month plan
I have been getting the got damm run around every sense a ported in from verizon on april the 30 when I sign up for the 160 a month 10gb plan but this is the last straw if they down get it right they can have there 4 lines I am paying 292 for 4 lines that I was told that I was support to be 160
Today’s phone call is close to 200 trying to get a bill for dsl service that was replaced by the much slower but oh so coveted u-verse 4 months ago. But having the distinct displeasure of speaking with off shore customer service. That talk over you, interrupt, and tell you what you want to hear so they can hang up. But still want a paycheck from the increasing rates for slower service. Not to mention the oh so pleasant and useless customer service. Maybe if you’re company would use it’s own internet to combine departments so 25 transfers and hour plus calls wouldn’t have to take place to accomplish nothing. I would much rather pay the inflated prices of the competition than deal with incompetent and rude phone representatives. Curious about phone representative college, if there is a course in how to be rude and incompetent, or are those the master or PhD’s of att customer service college. Makes you think if one could call a central place that could handle the issue, whether it’s dsl or uverse, it might not lead to rude customers and actually lower the ever increasing cost of service. But that’s only wishful thinking. Caveat: wouldn’t have to talk and drive if you would employ doers instead of Sayers….
I should have taken the time to read the comments, or basically complaint section. Be it that American Telegraph and Telephone is the oldest company doing this business. I doubt they give two damns as long as they keep making a profit. Certainly differs from the ideal A. Bell had years ago. But now it’s about stuffing the greedy idiots with no American care. But when their job is outscored and they are selling phones in the outlet store speaking the second language they had to learn to get the job. It was only your idea to outsource you morons. And yes your wife is probably sleeping with the hired help and it’s probably enjoyable. Have a great day at the office…..
AT&T has the worst telephone customer service out of any company that I have ever had the experience of dealing with whether it was wireless or another type of company. I just ported 3 phone lines from another company 30 days ago and I have gotten misinformation from each and every customer service rep that I have spoken to. Most recently today I called and spoke to customer service about activation fees that were supposed to be waived due to the company that I work for. I was told that because I did not set up the activation through the online process that they could not waive my activation fees. I dont give a f*** how they were purchased if my company has an agreement with AT&T to waive activation fees then it should be done. I am telling everyone I know about how bad AT&T is as a company and the terrible 3rd party customer service representatives that they are paying to represent them.
YOU CAN DEFINITELY TELL THAT THIS COMPANY IS ALL ABOUT MONEY AND ABSOLUTELY NO CUSTOMER SERVICE. YOU ARE SO CHEAP THAT YOU HIRE 3RD PARTY COMPANIES TO HANDLE CUSTOMER SERVICE, HALF OF THE REPS DON’T KNOW WHAT THEY ARE TALKING ABOUT. ITS MORE ABOUT HOW MUCH MONEY AT&T CAN NET VERSUS HIRING INDIVIDUALS AND PROPERLY TRAINING THEM TO REPRESENT AT&T.
**** I AM TELLING EVERYONE I KNOW NOT TO DO BUSINESS WITH AT&T. I WILL DO BUSINESS WITH VERIZON WIRELESS AS THEY HAVE A GREAT NETWORK AND GREAT CUSTOMER SERVICE. VERIZON IS A COMPANY THAT INVESTS IN BOTH THERE INTERNAL AND EXTERNAL CUSTOMERS.
I order and paid for my new iPhone 6 + on October 7, 2014 in my local ATT store in Victorville California from a rep named Anthony M. On October 13, 2014, I received a confirmation email from ATT stating my iPhone is scheduled to ship between November 14-25. However, one of the phones in the order is incorrect. So I called ATT customer service and they told me they cannot change the order and I must return to the store and have the make the correction. I returned to the store on Thursday October 23, 2014 and was told by the mgr Luis Gonzalez (760)-843-0048 that they can cancel my order but it will void my promised delivery date above and I would have to wait another 6 weeks before my phones will be shipped. Needless, to say I was not please. They actually made the mistake on my order and is now punishing me. I asked for him mgr name and number and he gave me a business card for someone name Christian Herrera (404)-386-1279 in Atlanta Georgia. I called and left a detailed message on his voicemail and advised him I will be calling Corp in the interim. I called the Corp number: 210-821-4105 several time and got a prompt stating someone will be taking my complaint shortly. However, after about 2 minutes the call drop. This happened 4 times. If they do not make this right I have all the time in the world to fill complaints with the FCC, BBB and the PUC. Furthermore, I will blast them on Yelp, Facebook etc. I will be relentless I promise you.
I called and filed a complaint on 10/21/14 the rep told me that I should receive a call back in 24-48 hrs! I hope this is true cause then if not that truly shows how much loyalty and appreciation you guys have for your customers!
Its a lier..they never call back..I recently post a comment regarding a issue that I have with AT&T customer service manager…she said she is gonna call back but it is now 5 day’s I havent heard anything from them…they just want you to sign the contract and then you are on your own….I think they did removed my comment because I cant see it here anymore..that’s fine I made a big complaint at BBB abd FCC …good luck getting a call from them…
For the past two months I have had problems with AT&T. My payment was not applied to the right account…I have two phones. I have contacted the company and they realized the error but, continue to threaten to cut off their service. I have been with them for years, but it seems their business and professional practice leaves a lot to desire. I can not believe I or anyone should go through what I have experienced!
I am sure those money hungry cows sitting at the HQ don’t read this comments..so there no sense for ever to write our complaints…
I am not happy with att aand they dont change my plan and still too high price your busniess is dirty and i want dicount price or not sound all att play around with me sound dont careabout deaf peoplealso i apply complain over att mixed up all damn bill are differance and i want hook up now back or not i wont pay for nothing understand it your att is not qualified not good busniess you try give high price so if u dont hook back on then i stop payment ok
Your busniess are dirty busniess and i try payment but they won’t doing so i stop payment till u discounts my account
I have been a loyal customer for home, internet, TV and mobile for more than 20 years. Loyalty is no longer appreciated or rewarded by ATT. Discounts and deals are given to new customers not the ones who have been true to the company.
I recently upgraded my phone and took out another 2 year contract. I lost my discount for mobile sharing and will now pay $40 a month for this service in addition to the other fees charged on my bill. I was informed by the customer service rep…who was the only good thing about ATT as she did her job in a courteous way and went above and beyond, that there was nothing to do.
Having been loyal for so many years, the discount needs to be carried over to any new contract any customer has
I now know why so many of my friends and family do not like ATT and choose other carriers. I guess I will be next……. unless someone high enough up the chain calls and applies the same discount I previously had…. or ATT develops a loyalty program for long time customers..
I have the exact same problem and have also been with them for 20+ yrs and did the same up grade. I even called them prior to doing this and was told nothing would change. I argree someone with big enough stone to do the right thing!!!
I lived thru the monopoly breakup of AT&T and this needs to happen again. I switched to “Sage” for half of what I was paying at ATT.
I posted this blog post link on ATT’s Facebook Page, and got some bland promises that it will get addressed ~ WORST customer service in my entire life! https://lampsrandomrants.com/2014/10/07/a-new-iphone-6-from-att-not-so-fast/
I went to an A T T Store at 9761 Quivira in overland park Kansas and they treated me like I was a piece of crap… Waited over 1 hour had the worst customer service I have ever had they treat people like cattle …
Att has gave me the worse service I have ever had…..
ever since I moved in to my home they seem to never get it all worked out they keep canceling my serice every Month so Wich means I spend over 2hrs on the phone to get it resolved Wich they all ways apologies. .and tell me its been fixed…bull….this has been going on for months. …I also till this day never received a statement Wich I have gave them each time I have to call even have them repeat it back to me….but they do send a disconnection notice. .this is the only thing they have done right…so here I go again my service was cut on a Sunday in Wich the number they want you to call is only good for Monday thru Friday. …….Please someone in corporate HELP….
I need someone to call me. Asap. My number is 210.639.**** representative of your Company was here . And he was a ##### . So call me. Now now now
I had personal damages done to my property that att said they would fix and they put it in writing. It’s been almost a year since the damage has been done and I now have the local police department running them off as well as filing claims for me since they seen the damages that have been done. Now they keep telling me that they have started sending me checks to compensate the quotes for the damages. Well that’s been three months coming and now I am starting to realize that I am gonna have to go file a claim in small claims court in order to get anything done about this whitch is not some I wanna do so if anybody can help me out here I’m gonna give this a week or two to see if this helps!
I had ATT…I had switched to cable because of fianances and when I thought about going back to ATT…the cut the internet speed in 1/2 offering me a .768 or 1.5 speed…they told me that is all they are offering in the area…my neighbor who runs off the same telephone pole as me has a 3.0 and now ATT is offering her a 6 mbps speed….tell me something isn’t right…I call ATT and they said we have to be is separate areas and ask to talk to a supervisor and never get one…the guys from ATT are working in the area…I ask them and they say I should have the same service….It doesn’t have to do what is in the area…it is because I left ATT and want to go back they are punishing me….how awful is that…I would think they would want my business at one point they used to.
I checked all my neighbors…they are all getting offered the 3.0 and the 6.0…so what is up with that
Bate & Switch!!!! I had an iPad on a separate plan for over 2 years paying 25.00 monthly. I go to a local store, change it to a 10.00/month part of my cell plan. NEVER told me about the 40.00 activation fee. So I call to remove that fee. NOBODY will help. Patricia Robins (agent) was no help. Tells me to login and see what the charge was for! DUH that is why I called for help, I already saw the fee!!! She claims she is unable to help. Supervisor Keisha Santo took over the call. Guess what, she says she is unable to help either!!! Well I am now going to Verizon this weekend and taking all 3 lines to them. Thanks for the 5 years of service, you have now lost a customer who was on AUTOPAY and was never late for 5 years paying average 200.00 monthly!!!! Your customer service is HORRIBLE and people thought Comcast was bad? You are just like them!
I have been complaining XXXXXXing gripping the whole nine yards. I am a very dissatisfied customer right now and will be for a very long time if something isn’t done about the almost $5000 dollar data charges to my account. I have nothing good to say about at&t account the present time. I have spent the last 3 hours online in the chat session area trying to get my bill straightened out. Only to be told the charges were valid, that when you are connected to WI fi the mobile data connection has to be turned off, this was never explained to me and first I have heard of the bullXXXXX. Just as soon as I can I probably will switch to another cellular phone company. AT&T is such a large corporation that it’s gotten more greedy over the years thinking they can get away with highway robbery with no one doing anything about it. The reason att bought Cingular wireless is because of the civil suit brought against them. Well guess what I am the one who started it, and I may just bring one against att if the $5000 data charges aren’t taken off my bill
Like so many others before me here, I too have had nothing but horrible customer service from AT&T. I went into a local store in Stuart, Florida to see about bundling my services. A brand new sales person Joseph worked with me. He told me about a new program to use AT&T internet service and wired phone service for $49.99 per month. Not bad, I thought, but I already have AT&T wireless in my house for phone service. He said “no problem” since it’s all AT&T anyway. He failed to mention that there would be a termination fee. So, I agreed and the service tech came a few days later and did the installation. Well, I just got my bill and there is a one time charge of $62.00 for terminating the contract for the home wireless. I immediately thought this was just a simple mistake and brought this to the store to have it removed from the bill. That’s when I realized that I was dealing with very dishonest people. The Manager, Jennifer, told me that there was nothing she could do and I would have to call the billing people. After talking to a women named Jasmine, very nice women, she referred me to her supervisor Patricia Baer, who had the authority to fix the mistake in my bill, but, she said it was company policy and she would not fix my bill. After saying there was nobody else to talk to at her facility who had the power to fix my bill, she finally put me on the phone with her supervisor Michael Meade who again repeated the AT&T policy. I asked him if all this was being recorded so I could find someone in a higher position to listen to the recording and see how poor the customer service was. His response was “maybe”. He has given me Mike Lature’s name as a vice president in Tennessee and a PO box to write him a letter. He said Mike Lature doesn’t speak to customers and only responds in writing. At this point Michael Meade was so arrogant, he should be reprimanded along with Patricia. I spent 30 minutes speaking to these people in the store and another 45 minutes on the phone with Jasmine, Patricia and Michael. It’s not that the $62.00 is going to break me, it’s the deceit and lack of customer care that’s disturbing. Note: I’ve been with AT&T for over 25 years. They just don’t care.
Its been 15 days since my uverse was set up. And not 1 whole day if service. 11 techs already, everything in the house has been replaced. The gateway has been swapped 3 times. The line from the pole to the house has been replaced, port swaps on the large network box has been done. The improper ground one of the techs did, has been fixed. And yet not even for 1 day can I get service, but the bill was sent to me already. That my friends is called, service.
Att are suckest ever I had on my mobile and they don’t change plan for me but they say I suspended my phone I don’t like that way and I try discount for deaf people nccd are very poorest they don’t change my plan they always denial formally
Andi won’t pay for it too high money also rip me off that problem Att people who work there mix up everything but the money is to high dirty business I ever see sound rip me off I won’t pay for that wait till u discounted I will pay for it if u not doing that forget it I won’t buy Att store anymore understand it so thank u
I am a disabled person (hard of hearing, poor vision, severe arthritis and heart problem) and I have a land line phone with AT&T because my arthritis makes it too difficult to use a cell phone, and I rely on this phone to get help if I need it. For over a month this phone has gone out whenever it rains, leaving me with no way to summon emergency aid should I need it. At&T has been called a total of eleven times regarding this problem by me, my daughter, and two other people who check on me, and yet AT&T have continuously failed to fix the line in over a month. They have been told repeatedly it only goes out when it rains and that they need to come check it when it is out, they promise to come when it is out and then delay for 3-4 days until the phone is working and claim they can find nothing wrong. The next time it rains the phone goes out again.
This last weekend the phone was out for over 48 consecutive hours. AT&T told a friend of mine who called for me that they would try to get a repairman out on Saturday the 27th, no one came. My daughter called this morning the 28th and asked to speak to a supervisor. The supervisor, Patrick, said they would try to get someone out today and would call with updates throughout the day to a contact number they had. They did not call the contact number a single time and when my daughter tried to call AT&T again t find out why it was not being fixed she was unable to get past a message that said no more complaints would be taken on my number.
This failure of AT&T to fix the problem with my telephone line is literally putting my life at risk because with my disabilities I have no other way to summon emergency help than my landline telephone. Furthermore AT&T is charging me for service I do not have whenever it rains. I would appreciate help in getting AT&T to fix my line so that it works when it rains. Meanwhile since I am disabled I have filed a complaint with the FCC and will file another with the corporation commission of my state.
Dennis Watkins
* Barnes
Jackson, Ms. 39206
Home Phone 601-981-****
Cell Phone 601-953-****
a*@bellsouth.net
09/28/2014
AT&T’s Corporate Office Headquarters
208 South Akard Street
Dallas, Tx 75202
Dear AT&T’s Corporate Office Headquarters:
I have been a cell phone customer with AT&T since sometime in April of this year. At this time I am on the ten cent a minute plan. The purpose of this e-mail is to report my cell phone 601-953-1232 has been taken and given to a Mr. Cordell Walker. This will the fourth time that I to address this problem with AT&T. I would great appreciate the assistance of the Corporate Office on issue.
Tuesday 09/23/2014:
My cell phone would not work. I was getting a slim card not provision error when placing a call. I went to my local customer service center here in Ridgeland Ms. My customer rep was a lady named Margareta. Margareta was kind a concerned with my needs. Margareta accessed my phone’s IMEI # 013779002438541, and I believe the slim card number as well. According to that information, the name on the account was now Cordell Walker from; I believe Macungie Pennsylvania. She was surprised that an active cell phone number could be given to someone else. Margaret then called over a manager, and he was surprised too. Both told that this has issues has never happened to either one of them. Margareta got my phone working again. She applied notes to my account stating that 601-953-1232 was Dennis Watkins cell phone number.
I checked my minutes before I went home. That is when I discover I lost $45.00 from my account, leading me to believe that Mr. Walker is on $ 45.00 monthly plan. Margareta told me to call 611 from my cell phone, and they would help me. I went home and called 611 as instructed got disconnected the first time. After about 20 minutes on the phone my $45.00 was added back to my account. Tuesday spent a total of about hour and 20 minutes with this problem.
Thursday 09/25/2014:
I made a late-afternoon text to my boss, about issue with one of our customers. My boss always answers my texts. I thought, well he was working with one of our customers.
Friday 09/26/2014:
Friday morning is when I discover my cell phone was down again, and my text had failed. I went back to the Customer Service and asked this time to speak to a Manager. I had to wait 30 minutes to sit down and speak to Kismet. Kismet was kind and concerned with my needs. Before I talked to Kismet, a manager came over and expressed her concerns with my problem. I did not get her name. However, it was about 2:30pm. The best way that I can describe her was a short lady with dark hair very nice as well. I asked her why would someone over-ride the notes that Margareta had put on my account and once again give my number back to Mr. Walker. I would think notes would also say not to use this number. I understand she could not give me an answer.
Kismet text to call the center with my problem as, I sat down with her. My phone was turned back on once again. Notes again I assume were added to my number. I asked Kismet about AT&T giving me some minutes for all the aggravation. Whoever Kismet talked to offer to understanding was 450 minutes.
Saturday 09/27/2014:
I came back to Customer Service to see about compensation. It was around an eleven in the morning as best as I can recall. My phone was working. I talked to a young African man. He informed me Mr. Walker name was back on my account. He walked over and talked to Kismet. After talking to Kismet, he told me I could a get a new number. In my mind, I am being too much trouble for AT&T only being on the ten cent minute plan. I told him that was unacceptable. I have this number for several months. I further told him you are a man; walk in my shoes what would you do if you were me. He was apologetic. I need raise my voice at this time because I was mad.
I went home and called 611 once again. Had a new password installed your agent was very helpful. Possibly more notes added to my account.
Sunday 09/28/2014
Sunday I got lock out of my phone. I called number listed on your website and got a man called Malachi. What I thought was AT&T asking for code was, in fact, my Breeze phone code. Malachi helped me through this issue for which I am grateful. All of your Customer representatives have been extremely helpful, courteous and a genuine caring about my problem. I want to thank you personally for that.
I would appreciate someone from your office look into matter of why my cell phone number is continually being taken from me. With all the notes in place, someone is still disregarding those notes. My question would be why? Thank you in advance for your help.
Sincerely,
Dennis Watkins
Called AT&T to find out about my wife’s cell phone, the man I talked to would not transfer me to a supervisor to find out the why the problem had not been fixed.He refused and transferred me to a translator. He was a very good example of an AT&T employee that sets a bad example for you. I will not be renewing my account when my contract expires,even though I have all AT&T services They will be gone as soon as possible . I’ve had AT&T services for many years but this guy I talked to on Sunday shows that you don’t care about your users.
Sincerely.
Ken Faust
I called technical support on September 8, 2014 @ 10:45AM and spoke to David; I needed to make some changes to lower my bill. We discussed some options and I even changed my high speed internet to save $10.00 a month; he offered me a promotional for 3 months that would decrease my bill and we went over all the pricing and I asked, “are there any charges that you haven’t mentioned?” He said, “no, that even includes all the taxes.” I said, “that’s great, this will bring my bill down, let’s do it.” WELL, today I get my new bill and guess what? IT’S ONLY A FEW CENTS LESS!!! SO, I call them and try to explain that this is not the deal I accepted and was told, “sorry, but there’s nothing we can do, you’ll have to pay this for the next three months.” THIS IS WHAT I HEARD; OUR EMPLOYEES CAN LIE TO YOU, MISLEAD YOU, DO WHATEVER IT TAKES TO GET YOU OFF THE PHONE AND MOVE ON TO LIE TO THE NEXT PERSON IN LINE AND THERE’S NOTHING YOU CAN DO ABOUT IT!! This is wrong, wrong, wrong! Nothing good comes from a lie; it will boomerang!
i went to at&t lastnite on dorchester road in wescott in summerville south carolina shopping center because i couldnt work my new iphone and the ladies in there were awesome… they had great customer service, patience, and was very friendly, althought the store closed at 8 they were there 35 extra minutes just to make sure i was satisfied with everything and i really appreciated that… i havent had customer service like that in a looong time so i tip my hat to you ladies… martyne gibson and elizabeth mcelveen ( i hope i spelled the names right) keep up the good work and i hope you guys have a great day!!!
Hi, thank you AT&T we have fought over the fact that I bought my phones from Viaero Wireless. We have receipts. Then we made the mistake of getting AT&t. They could not port my phone numbers or activate them but they turned it over to a collection agency. Which you know what this did to my credit. They said oh it was just a glitch. I was trying to get a loan at the time, that failed. Thanks for alot of hours on the phone and waisted time. I hope some one in this company cares to try to fix this. It also tooki about 6 monthes to get them to understand we did NOT buy our phones from AT&T.
You think the customer service is bad, the retired employees are being thrown off our insurance. The “exchange” wants to talk to you but can’t tell you what it will cost!!!!!!!!!!! Our insurance (secondary) fee the some former employees have been able see to are “outrageous”, our benefit office is off shore and could care less…………….were are on fixed incomes!!!!!!!!!!! AT&T WE ARE BEING RAPED BY YOU AND AON!!!!!!!!!!!!!!!!!!!!!!!
Heather at the AT&T store in Ponderay, Idaho is GREAT! She is courteous, knowledgable, and professional. She, and people like her, have kept me loyal to AT&T for 22 years!
I need help on my cell phone bill because of loss of work and need it as soon as possible because this is my main number for work and doctors
After submitting my comment and reading the other comments I don’t understand this website where we can add comments. It is obvious that the CEO, CFO, and COO don’t give a crap or there would be better service to their customers.
I want to let you know that AT&T uverse is the worse company I have ever dealt with!! I have had an issue with my cable for approximatly 2 weeks. I have had 2 techs come out when they actually showed up. I have had 2 no-shows without a phone call to tell me they are not coming. That is BS!!!!! Now I am being told there is all the “sudden an outage” in the area so they will not send someone out to me house to fix the inside until that has been fixed. I am so fed up with your company. I have an appt with Time Warner and will be cancelling your services as soon as I can. I will also be spreading word to not have services with your company. Your techs on the phone don’t know their heads from their butts and do not communicate with each other. I know in my record it probably states I was rude as well but that is because your techs lie and don’t have the correct information. They set up appts and make you waste your time waiting on them to not show up. I will NEVER have this service ever again. I have never been so disgusted with a company before.
People never ever order any phones through AT&T, you will get trapped.I am suffering more than a week, I don’t have any cell phone. The new iphone I received was deffected returned, nobody is taking responsibilty now.I am prearing letter to submitt the CEO and other direct board members.WORSE CUSTOMERS SERVICE WENT THROUGH MY LIFE!!!!
We’re AT&T customer for over a decade. On September 1st we called AT&T to upgrade existing 4 wireless lines plus add one more line for our daughter, then customer service offer over the phone 4 iphone and 5 lines as family next plan for 18 months. We ordred 4 iphone 5cs and one regular line. When we received the phones we called to activate the lines, the monthly amount and terms completely changed, we become trapped. Then one off my phone was defected, and when try to returned according to 14 days return policy, and called customer service more than a week straight 4-5 hrs on phone, tokk one day off from work to just call this co.,no help I want the responsible party to check my I’ll put it in my email or letter, how many hrs I spent last 7-10 day with customer service.
ATTENTION LEGA DEPARTMENT:
AT&T has installed a large cable ( app 2 inches in diameter ) onto my property from the building immediately adjacent thereto. This cable comes off the neighboring office building and goes into the ground ( my property) presumably to the street.
THIS IS A CLEAR TRESPASS ON MY PROPERTY WITHOUT PERMISSION OR COMPENSATION.
MY PROPERTY ADDRESS IS: * NORTH ANDREWS AVENE, FT. LAUDERDALE FLORIDA, CABLE LOCATION IS THE NE SIDE OF MY GARAGE THIS AT&T CABLE SERVES THE BUILDING NEXT DOOR KNOWN AS “THE NORTHMARK BUILDING” AT * N.E. 2ND. STREET, FT. LAUDERDALE.
PLEASE ADVISE IF COMPENSATION IS TO BE MADE AVAILABLE OR SHALL THE CABLE SIMPLY BE REMOVED ? I SHALL AWAIT 3 DAYS FOR A RESPONSE. CURTIS BELL
I have a problem.. I sat on the phone for 3hours and no body could help me … I have two phones one business and one personal that I use .. I have two more phones that we use with you guys…. my personal phone the import for the charge broke and i have insurance so why do i have to pay 200.00 to have it fixed when i didnt break it .. whats the point of insurance that i pay every month for it …. so. Well im on the phone with customers. Service. They are rude one hung up on me the other had me on hold for a half in hour and then I asked for supervisor/manager I tell him my problem and he hangs up on me too what kind of people you have working for you.. if you ask me your customers Services is very poor.. if i didnt have a 2year contract with you guys i wouldn’t recommend your company to anyone ….
I am a bundled AT&T customer. I have been an AT&T customer for over 45 years. I am now without my landline service and there is no help available for 72-96 hours. The level of service has dropped drastically in the last several years. Now, all that you get are the scripted apologies from employees, many who do are from outsourced phone centers and have a very poor command of the English language. There are not enough employees for repairs leaving many of us without access to 911. I live in an area where the AT&T cell phone service is terrible so even my “backup” service is poor. There should be prioritization or repair calls for those of us that live in more rural areas and are a distance from neighbors. I was NEVER ASKED IF I WAS SICK, DISABLED, HAD A MEDICAL CONDITION OR IN NEED OF ANY HELP. I was simply told that I had a “ticket” for a repair in 96 hours which was moved to 72 hours after one of my adult daughters called and complained. While you sit in your corporate towers and attend your many “important” meetings, please remember your customer base is made up of people just like me. Oh, I forgot to mention, I am also a registered nurse(40n years experience) in the operating room of a large Level II trauma center and they are not able to reach me in the event of a disaster. Call forwarding to my cell phone by AT&T only allows the cell to ring once and the call is neither recorded or shows up on my cellphone. For legal reasons, I have copied all chats and have had my account doXXXXented.
I (Vicki Stock) contacted AT&T about the $160 4 lines, unlimited text, unlimited talk, 10 GB since were paying this amount for 2 lines and 4GB of data. The agent said my husband’s (Carl Stock)plan – acct#534146141167- was eligible for the upgrade and proceeded to walk me through the process. He advised that the best way to do this was to create a new group with the 10 GB plan, then when the phones came in I was to call and make sure they switch the 2 existing phones to that plan. On 7/27, after receiving the 2 phones that I picked from the website because they were listed as free with a 2 year contract and the agent confirmed this was a website “deal”, I called and asked the two existing phones to be switched. I asked the agent if the bill would be $160 going forward and stated that it should be, not including taxes and fees. I got my first bill after the new plan was put in place, but I already sent in 160.52 based on my previous bill. When I called to ask what was the reason for the $299 bill, the agent explained my bill was incorrect, made the credit adjustments and stated that I still owed 97.62 for the remaining prorated amount. After I paid that she assured me that my future bills would reflect the $160.00 plus taxes and fees. I got my second bill since the plan change and bill came out to $296.24, when I called this time, the agent told me that my phones on the 4GB plan were not eligible for the discount to make the bill $160 plus taxes and fees. That those phones preceded the date for this plan. (I verified when I first ask to upgrade to the 10 GB plan that the phones were eligible and was told they were.) I believe the agents I dealt with were deceptive to get me on the 10 GB plan, based on the way they asked me to set up the 2 new phones and even though I was assured time and time again that my bill would be $160 plus taxes and fees, that was not the case. I believe that the representatives of this company are not transparent and clear about what future billing amounts are leaving customers at their mercy to where they stuck with whatever they come up with later, They refuse to honor assurances they provided over the phone. Their phone conversations are recorded, so I hope that someone will take the time to review the my phone conversations over this matter and stop them from continue to practice business in this manner. To make matters worse because I can’t return the 2 new phones, they would only suspend them for 6 months and stated they can put my 2 other phones back on the 4GB plan. All this means is I am paying the equivalent of 2 4GB plans. I am reconsidering all my business with AT&T. I have also filed a complaint with the Federal Trade Commission.
It is not surprising that the Wall Street Journal rates AT&T customer service as the worst in the industry. Today I called in with a question about my wireless account. I will be traveling for the next seven months and have put my account on hold for six months. I will be paying the $10 fee and I will continue with my contract when I return but I will never renew the contract. I asked the representative to make an exception for my cirXXXXstances and unlock my phone, even though my contract is not completely finished, so I can use it in Asia. After almost 2 hours of being passed around between people and got the floor supervisor and in North Carolina store. He would not give me any of his information nor his full name. Finally after another 15 minutes of arguing with him I was able to get his name, Ryan Wyles. I am not sure how this man ever became a supervisor. He said to me that I can leave the company because I’m not getting my way and what I was asking him to do was just trying to get my cake and eat it too. I work in customer service is a while and would never talk to a customer like that. Att would have had my business for a very long time but after this experience I will most certainly not be renewing are returning to this awful company. The fact that they do not have a email, a corporate customer service representative or a phone number where you could call them back at is ridiculous. But I suppose that’s because they would be overwhelmed with the amount of unhappy customers that they have. A loyal customer over the span of a lifetime is much more valuable than a $185 cancellation fee. I have been with the service for almost 4 years and that will be the end of it. You really should train your customer service representatives a little bit better on how to talk to the customer
My service for my home phone line connection was today from 8am to 5pm.tecnition never came or call my mom is 79 years old i can belive that att have so poor customer services so sad no wonder att customers go to a diferent companies for cell phones.i wish an other companie probide home thelephone so i dont have to deal with this inconvinients.the worst companie and service ever i call customer services the wait time almost 40 minutes.the second call from department to and other one.
My service area is Fresno California. I had an appointment on August 18th to have the phone jacks in my residence repaired so I could have basic residential phone service. The technician never came to my residence only completed work at the box. Called AT &T on August 19th to report that the technician never showed up to repair the phone jacks inside the house. I was told the technician was unaware that the phone jacks needed to be repaired but that I would be contacted to schedule a date and time for the technician to come out. I waited for a phone called and never received one. On August 25 called AT&T again. I was transferred from department to department and was on hold throughout this process for over 1 hour. I was told a message would be sent to the appropriate department and someone would be calling me. On August 27th, still no call so I called AT&T. Again, I was transferred from department to department and this process took 2 hours. I was told there was a problem with the lines and it could take 2 days to a week to get the issue resolved but someone would contact me. At the writing of this post, I am still without basic residential phone service and I have not heard from anyone at AT&T. I have never experienced such incompetence in my life. I would appreciate you looking into my account because I can’t have my Directv, internet or my security system installed until my landline issue is resolved. I can not move into my home until I have the security system installed. I am tired of sleeping on my daughters couch! Please HELP!!!!! My account number is 5592377031. I hope this type of customer service is not acceptable. Very Dissatisfied Customer !!!
I can’t believe as a long time client since 97 that I called to get a new device due to the defected samsung 3 . They always send me used replacement which is not working, then i tell the rep I need a new phone,now she tells me I need to pay 25 dollors ontop of the already expensive fees to cancel. No choices, Poor services, bad customer service help and HIGH bills.
I am a long time customer with bundled services – TV/Phone/Internet. I have been out of service for 72 hours at this point – my 3rd appointment for a technician is today between 4-8. Hopefully, they are able to make it tonight. Previous appointments were cancelled because the technician was too busy and could not get to my by 8 p.m. I have serveral question that I want answered and the answers will determine my next steps. I require either answers to these questions or a contact who will answer them directly and honestly. I have been told I am a priority over new installs but I find it very difficult to believe ATT Uverse has so many issues it takes 72 hours – or more depending on whether I see a technician tonight – to correct all service calls. So, my questions are:
1 What is my “service area” How much territory does a technician have to cover
2 How many technicians work in my area?
3 Has there been a reduction in the number of techs in my area – or other areas?
3 How many new installs have been compelted in may area Monday thru Wednesday this week – 8/25 – 8/27.
I am sure you can see where I am going with these questions. There are several factors I know however, I believe greed is the controlling issue. Because of the bottom line – I believe your are running a very tight ship and not maintaining enough technicians to provide even adequate customer service and, in an effort to continue to build revenues you are prioritizing new installs above service requests of you loyal customers.
A response is requested and if not received I will take the next step.
I am a professional and consider customer service may main selling point. All calls/emails are responded to within 2 hours and with my clients, if the resolution is not made a priority – the client is lost.
Do you read and respond to these emails?
I am having problems with getting my att services restored to my satisfaction.
I have been attempting to get help since 2100 hrs 26 Aug 2014. my att email accounts have been frozen, locked out. I have been trying to restore service since 2100 hours aug 2014. I have called 877-303-2243, 800-288-2020, 800-331-0500,800-288-2747, more times than I can count. The animated service is no help, forgets where he is at and request acct info to many times. I need help to resolve this issue. CAN YOU HELP?
I canceled my service with AT&T effective 6/30/14; because I relocated to an area AT&T does not have U verse service. To date I have not received a refund of the credit on my account for $129.28. I have put in 4 request for the credit to be refunded called 800#. Each time told it will be 7-10 days and still no refund. It has been over 60 days since I canceled my service. But u guys were quick to take your payment for the final which I never received. I could not access my account online to see how much the final bill was. I even gave you guys my forwarding address- no final. Then you debit my checking account for $210.00 , final bill per your reps. This caused my checking account to be overdrawn, had I received the final bill or been able to access my account to budget accordingly. I called your office and requested the debit be reversed. Your reps tell me I was o. Auto pay and that I could not have removed my account from auto pay. Well I did and I even deleted the checking account before I canceled service. The rep also refused to reverse the charge of $210.00 . Which I dispute because our service was interrupted 2 wks prior to cancelation. I restored my service 1 week prior to moving because I wanted to keep the service. So I would like to know how does 1 week of service = $210.00?
Today I called again regarding my refund and spoke to another rep, I asked for a manager. I then spoke to Tony, manager San Diego office said the first request was rejected didn’t say why. Told me he would submit my request again and I now again have wait another 2-3 weeks for the credit to be refunded. THIS IS REDICOLOUS!!! I WANTED MY $$$ THAT IS OWED TO ME !!! I WANTED IT EXPEDITED VIA OVER NIGHT EXPRESS MAIL NOT WAITING AN OTHER 2-3 WKS. I HAVE BEEN PATIENT LONG ENOUGH; IT DOES NOT TAKE OVER 60 DAYS TO REFUND $$. Hell you guys took your money out of my account. So I want the same thing. PISSED OFF, UNHAPPY CUSTOMER
Att customer service is a joke. Only had service for a few months and never had such a problem with the people regarding the numerous problems I have endured. I just wish that I could call and talk to someone here in the U.S. not a damn call center in the Philippines. Even though what in home services are offered sound great at the beginning. If I would have known everything will have to go through someone in another country to resolve an issue with an American based company, I would have never signed up. I will be sure to let everyone know how crappie and annoying ATT is. So pissed.
I have been trying for EIGHT YEARS now to get DSL. I have nearby neighbors who have it, I keep getting the run around. I would like DSL please.
I have had the worst customer service these last 3 weeks. I ordered a wire less receiver and I got hung up on 4 times, got lied to about the box coming and never showed, switched from person to person. I just want the wireless box and it took 3 weeks to get it. Finally today we have someone coming out and bringing it. Please please work on your customer service. I feel that we were not treated as a customer. My account number is 135241916 I would appreciate you look into this for me and get back to me.
Thank you patty
I have a big problem with the 150 Gigabyte Cap that is set in place for dsl service. This is the 21st Century and there are multiple gaming products computers and Laptops. They all use bandwith. There needs to be a serious over haul to this Cap Limit. Say in the 250 to 300 GB range. Most Xbox one games can range and be above 35GB. So please raise this limit I’m sure that I’m not the only one suffering from this.
Thanks
Randall L. Stephenson,
You have a SERIOUS PROBLEM with your U-verse Television System in that when I do a Search or a Program Lookup, I often get INFORMATION NOT AVAILABLE AT THIS TIME!. What a CROCK of BULL S–T. You know the name and it appears on your index but you CAN’T FIND IT? Your system has a BIG BUG and you had better get it fixed it you want to keep your customers. I would NEVER let software get into production unless it was TESTED. Obviously, someone did NOT DO THEIR JOB. Frankly, I think ATT owes ALL THEIR CUSTOMERS FREE SERVICE UNTIL YOU FIX THE ERROR.
I’d love to hear from you about this problem but you’ll try to sweep it under the rug by ignoring this message and hope that I’ll go away. YOU WISH.
ATT really DROPPED THE BALL HERE.
I am contacting your corporate office because I your company has been unresponsive. AT&T contacted me to switch the boxes in my home for my home telephone and internet. Within a few days of installation, I lose telephone and computer service for hours at a time. I live in a rural area, so cell phone service is not guaranteed. Therefore, without my home telephone, I have no way to contact anyone for emergency services. I have a family member residing in the home with a serious medical history, and another family member who lives nearby and relies on me as primary support, because she does not drive. The lack of telephone service is a real issue. I also lose internet service, negatively impacting communications for school work and employment. i have contacted the company 4 times to get this repaired. The first time, the appointment was between 4-8 pm. No one showed. The next day, the appointment was supposed to be between 8-12. This was then delayed until 2. By 4:30, no one showed. I needed to get medication and could no longer wait. I contacted AT&T and they said no one could still come that day but they would come the next day between 8-12. I waited from 8 am until 8;30 pm and no one showed. My last attempt was for service today, between 4-8 pm. It is now 8:28 and no one showed. There is no live person to speak with. Although I have been a customer for many years, I am about to give up on your company as a service provider. You have failed to meet your contractual obligations to me as a customer. It saddens me that an organization that was once so reputable has now become completely unresponsive and unconcerned with its customers. I hope you address these issues soon or your company will fail to continue to exist.
My first bill that was due not long after we got our phones was $272 which had unexplained data overages we were supposed to have ten gb for two phones so finally after four people and two hours on and off hold Bill Alan gives me credits for all the hassles which makes my first Bill $104 which is nice and he promises me he will correct these errors and fix my data problems before my next Bill because he needs help from another supervisor.and that I will not have any data overages on my next Bill show up Well lo and behold I get my next Bill and bam it’s $321 with $75 of it in data overages. I call and get spoken to rudely like I’m stupid and I get no resolution just the run around. Why is this not corrected somebody fix this please !!!!!!!!!!!!!!!!!!!!!! No wonder u lose so many customers I’m about to go back to Verizon so over this damn hassle !!!!!!!!
I received a brochure saying if you got Internet for 24.95 you could get a xbox or TV or tablet an I called in about it no ware on the paper does it say u have to get home phone too. So I called in I was on the phone for two hours they transfered me threw six ppl an just to be told qualifying Internet means bundle. I mentioned that on the community chat site an was basic lyrics made fun of because I can’t read very good It says qualifying Internet speed not bundle package an I read it right. It’s syber bullying to make fun of ppl I was in special needs classes from 1 grade till high school an I was degraded in front of everyone when I have reps saying I’m right. AT&T has poor customer service an what ever happened to customers always right.
I have tried several times to contact AT&T’s C.E.O.’s Randall Stephenson”s office. I have been trying to file formal complaints, but I am assuming that since you can’t talk to anyone, that they don’t have a Complaint Resolution Department.
I bought a Windows 8 Nokia Lumina 925 cellphone June 10, 2014. The phone completely stopped working on August 20, 2014 at 11:15AM. I called customer service the same day from a co-workers phone, and AT&T Tech’s Department walked me through the steps to try to fix it The phone began to work, but quit working 10 minutes later, and it has not worked since. Later that same evening, I called AT&T again. The representative told me to take the back cover off my phone to make sure the battery was OK. She also had me to try several other things to get the phone to work. I did everything she told me to do; consequently, nothing worked. She advised me to take my phone to their Warranty Division in Baton Rouge, and I did. There, I was informed that the SIM card was bad. They tried several SIM cards, and none worked. Then, an employee told me that they could not honor my warranty because the back cover was taken off. I informed them that I was told to take it off. They stated that they could not give me another phone until a manager was there. I returned today, thinking I would receive a replacement cell; however, my warranty was not honored. I made them call the Warranty Division for AT&T, and I was told that someone would call me on Monday afternoon.
I must say that AT&T does not give a DAMN about its customers; however, I do have a question for Randall Stephenson? “Does your cell phone work?” If it does, then you must not have AT&T as a carrier!!!!
Your company sucks!!!!!!!
Good Evening,
first off after reading the massive amounts of comments with somewhat similar experiences I am not even sure if this is worth typing or that I will get a response. I have filed a complaint with the better business bureau in addition I will be forwarding all typed correspondence to media outlets and to the Military channels to warn other Service members as well. My phone was stolen on June 21st 2014. On June 22nd 2014 I purchased another iPhone and reported the stolen phone through AT&T via the store and then customer service on there “blacklist” or so it is called. On August 17th my stolen phone was recovered by law enforcement at a local pawn shop through the leads online system they are required to use. Never the less I received my phone back what happened next underscores mismanagement and a total lack of care or compassion by AT&T. I went into the branch with both phones to speak to a customer service representative and it was pointless. I was told there is nothing they can do unless we are close to our upgrade. The representative told us he cannot help us and that he does not have authorization we would have to call customer service. We at that point called customer service to no avail, the person was rude, un knowledgable and lacking in competence at their job. When we tried to get the blacklist block removed we were told that it was never initiated. When ask to speak to a manager we were denied that right. I find this type of customer service implore able and disorganized to say the least. I would think treatment of customers would have been better considering the size of AT&T. Please contact me for a resolution.
My first question…Does AT&T corporate office respond to all of these numerous complaints?
I am thoroughly frustrated with trying to get an issue resolved that has gone on for over a year!
I had a bundle with AT&T and Direct TV where AT&T was only providing the wireless service in 2012. Monthly bills were only sent by Direct TV. The Direct TV bill is paid in full since the service was terminated in August 2012. A bill from AT&T for $349.00 has gone to collections (and I have always had excellent credit) and AT&T continues to give me the runaround. I get hung up on, disconnected (this is supposed to be a phone company), the customer service is beyond horrendous and representatives have committed to send copies of the bills so this situation can be resolved. I spent two hours on the phone with them today since I have not received the bills that were promised a month ago. When I was told that I would need a COURT ORDER to receive copies of the bills that were over two years old, I COULDN’T BELEIVE THIS. I have been trying to talk to someone that could handle this since the contract was terminated over a year ago. Over the past twelve months, I have spoken to Amy, Teresa, Thame, and today, Chris among a dozen others. None of the customer reps appear to know what they are doing or have been told to keep money from customers at all costs. Please know that I am going to see this to the rightful end! I need someone from the corporate office to contact me via e-mail (patriciaXXXXX@aol.com) on Monday, A ugust18, 2014 with a direct number that I can call a customer service corporate executive and take care of this immediately.
AT&T put on a surcharge after I paid my account in full last month with no explanation and then sent me a late notice for 31 cents. I called to ask what the surcharge was and they said that I was in California and that my next bill would have an explanation for it. The next bill came and there is no explanation. My mother got a surcharge of 26 cents. If everyone in California gets a surcharge and no one notices or can’t get an answer AT&T will continue to make millions from these small surcharges that they tack on everyone’s accounts! Watch your bill you probably got hit with it.
There is absolutely no way to contact AT&T and get an answer! Calling didn’t work and there is no e-mail listed on any web site to send in a complaint.
If you think you had a bad customer service experience; read this:
It all started when I had a sticky key on my AT&T Blackberry Bold and called customer service for help and spent a good two hours with them before they agreed to send me a warranty replacement phone.
After receiving the new phone and started the activation; the phone failed to send or receive any data.
Again I called AT&T customer service and spent numerous hours with different technical support and got different answer/solution from each one of them and by that time I was ready to cancel my service but unfortunately I was about to leave the country on business trp.
One of AT&T technicians suggested changing to a different newer model phone (Blackberry Z10) and he will try to get his manger’s approval (he failed to inform me that this will automatically renew my 2 years contract which I found out later from my company). I agreed and asked him to expedite the shipping.
Sure enough I received the phone the second day but to my extreme surprise it was the same old Blackberry Bold.
Again, after few hours on the phone with customer service they admitted that they have made a mistake and will go ahead and ship the new model which meant that I have to leave the country with a partially/limited working phone.
Three weeks later and after returning from my trip and checking on the new phone I found out that they have sent it without the battery or the SIM card because someone at AT&T did not realize that the new model is not compatible with the old one.
Again, very frustrated and angry I called customer service and had to request a manger to explain what happened to get them to send me a full package including the battery and SIM card.
After few days I received the new package, but it did not include the SIM card.
Again, I called customer service and they advised me to go to the nearest AT&T store and get a SIM card.
At AT&T store they told me that they could not give me a SIM card because I have a business account and I need to call them back and request them to ship me a new SIM card.
Again, I called and explained what happened in the store and they promised to ship me a new SIM card.
I did receive the SIM card the second day, but it was the wrong size SIM.
Again, on the phone with customer service and they advised me to go to a different AT&T store to get the correct size SIM card and again the store manager gave me the same answer as they did before despite the fact I had to request that AT&T customer service call the store manager before I go.
By that time I had no doubt what so ever in my mind that I will never ever do business with AT&T and went to my business manager to cancel my service and move me to a new carrier.
If you’re that AT&T big shot who smacked someone down with very poor customer service, you’re in trouble.
The news of just one negative experience can travel to thousands of people within minutes these days. We have all sorts of tools at our disposal to spread the stories, the gossip, the rumors, and not just within our circle of friends or peer group.
Think about that a minute. You screw up with one customer – without even realizing you did, or maybe even with full knowledge that you’re pissing that person off – and suddenly someone halfway around the world knows everything about you.
That person will never do business with you again ever.
Big deal; He was pain in the nick anyways, right?
Wrong. You lost the client that you had, and you lost every client that could’ve been – all because these people heard you sucked. Within 24 hours, you’ve lost tens, hundreds, even possibly thousands of customers you could’ve had.
I have no words to describe the service I am getting from AT&T Uverse! From July 18 to now (and it is still going on), I have been without internet service for 10 days, land line phone connection for 12 days, TV service for 12 days, and even though I bought Max Turbo internet package on August 4, 2014 in hope for getting better upload stream and was suppose to get installed and checked on Friday between 1pm – 3pm (no one showed up and I have email to confirm that someone should have been here between that time), I am asked to wait for tomorrow’s appointment between 4pm-6pm. I am still getting less than 1 mbps speed for upload and I have spoken to over 25 people at AT&T without resolution. Every time you call, you have to start over again and again. I am not sure if Randall Stephenson is reading these reviews for his company, and I hope he does, but no one should have to tolerate this type of service. No one is capable to taking ownership of the situation and no one follows up. If you have a choice of of obtaining other service providers, please do so and don’t get stuck like I did since they are the only providers where I live!
AT&T gets a zero in my book for customer service. This company makes promises to get your money, but they do not provide service in an efficient and timely manner. When you try to talk to someone on the phone, they keep you waiting (they kept my husband on the telephone for one hour last night) and still do not resolve the problem. If it were up to me, I would cancel our service right now.
I would rather deal with a Life Line cell phone than to deal with AT&T. They have the worst customer service than any phone company I’ve ever dealt with , and their representatives try an put on like they can help you no matter how many times you hang up and call back everybody got the same line’ I’m sorry to hear that but I can help you that’s just to be nosey and give yhem permission to look in your account. I wouldn’t recommend AT&T to a dog. But imma solve my own problem and cancel my service.
It is disgusting how AT&T quotes one price on conversations that are claimed to be taped, and bill you at a totally different rate!!! If you ask for ANYTHING in writting – they are very quick to say, “NO, we do not do that”. Furthermore, if you request they refer to or access the “taped conversation” they totally disregard the option. Outrageous. If anyone has figured out how to take a complaint to the top, as another customer posted above, take it to someone who CARES at AT&T – Please respond. Otherwise, I am committed to sharing my AT&T night mare to everyone, every where. I will go to coffee shops to access the internet and resort to paying bills snail mail.
I have been over billed for four consecutive months and between my wife and myself have spent almost 10 hrs on or in customer no-service
Executive Group,
I received your email last night regarding ATT decision to end the smart limits data service. This is the last straw for me. Your CS rep convinced me in March to move my family’s phones from individual unlimited plans to a family plan to cut cost by having to Data limits feature. Now several months later you turn it off. NICE GREEDY MOVE. I’ve been a loyal customer for 10 years even switched from comcast to u-verse at the same time. We’ll I will be leaving shortly. I will also be disconnecting u-verse as soon as the contract is up.
Sincerely,
Tracy
I am writing AT&T Corporate Offices to address my concern with the level of customer service that I have received from your organization as of late. I have been an AT&T customer for decades and have never experienced the level of poor customer service you are currently providing to your loyal customers. I would like to be contacted by a AT&T Corporate Executive to further discuss my concerns and frustrations. THAT IS IF ANYONE AT THE CORPORATE LEVEL CARES ABOUT THEIR CUSTOMERS!
So I wanted to upgrade my phone, was no longer under contract so I decided to do the At&T NEXT so that I was not going back under another 2 year contract. I never purchase the insurance on phones but decided this time due to the price of the phone with no contract it would be a wise thing to do “WRONG” I am now paying $600.00 dollars for a $400.00 dollar phone and am on my 5th replacement phone because the ones that they send out are not new but refurbished but if you question the reps for the insurance claim about the phone they tell you they cant give you that info and then finely one says no they are re manufactured phones , Well hello that is the same thing they are sending me someone else”s broken phone… Really I am paying $10.00 a month for this rip off insurance it would have been cheaper and less of a pain in the rear to have just went and purchased a new phone at cost, And now they don”t even have the phone I purchased so I had to choose a different phone without seeing it first. So here is to hoping number 5 phone at least works properly. Because once you start a claim with this company you can not stop it, even if you are willing to send back the phone. I must say at the end of 18 months I will be looking for new options for cell phone use, even if I have to go with pre paid, Att You need to re think customer care and service. And your insurance is a joke….
The most unbelievable & discusting customer service ever. One hand does not wash the other for sure!!!!!!!!!! No one knows what the heck is going on at all not even management. They have brought me to tears & let me tell you this is not easy to do!!!!This company sucks!! If you are reading to see if you should or should not use this company for ANY service at all. STOP right here!!!!!!!!!!!!!!!!!!!! DON’T even loose any of your precious time out of your day & Life. Life is too short to waste on these morons!!!!!!!
Bottom line AT&T offers third world customer service and frankly they do not, I say do not care about their customers. After reading the various compliants I realized it’s not just me other have experienced the same humilated treatment.
It so sad you can not talk with someone at the corporate office ,on your web, it give you the corporate phone num and the CEO name the CFO name and the COO name, maybe I need to find someone who care about the people , Rev.JamesGray
I recently decided to go with At&t and went to the website and wanted to order Galaxy Note 3 for my husband and I as a anniversary gift. Well the wrong phones were sent to us! We called and they apoligized and promised we woukd get them the next day and we waited and still no note 3’s. We called again and they said they were in back order and now we will receive in two more additinal days!! A rep sent us to a local att store and said there they woukd give us the phones but was tokd differently and no resolution! ! Called att again and eas transfered 4 times and was on phone for 1 and a half. A rep said she would throw in a Samsung Galaxy Tab at no charge and she processed order but then was tokd I had to pay like 55 dollars??? What is going on? I need some one from corporate to please call or email me on how they can make this right and quickly.
Did you see the movie with Bill Murray called “Groundhog Day”….all about the same day over and over. That’s what I’m going thru with uVerse. Got a great offer when I went to the store; better service more options better price. How can you say no? Switched to UVerse after 40+ years with the same number. Worked great….I could call anywhere…the catch..no incoming calls and the inability to use ringmaster on one of the lines (fax and tel on same line..different tel no. for fax to pick up…..not available on UVerse. No incoming call for 3 weeks. Switched to old att on the fax line and then the other line stopped getting calls.. seems that it was disconnected from UVerse. but ATT says not our phone, UVerse says not my phone. Tech here today says UVerse but reps at tel say not possible. So this goes on daily..put on hold when you ask for employee ID then disconnected, call corporate to speak with executive and disconnected.. I could not have written a better comedy except that I am a doctor…maybe yours…and cannot get home calls from family, patients, friends. Yes my cell works but just a limited number of people have that number.
Each time I try to explain to a service tech they connect me with a retention tech and in the past month no less that 27 hours of on hold, explanations by me…getting cut off or being told by a recording after holding 25 min. that the office is closed and to call the next business day….ATT GIVE ME BACK MY OLD PHONE !!!!!
I spoke to receivable, billing, and tech support and it shows in there system on my account that I had returned the equipment and still my account cannot be adjusted for 20 business day.
Because my ATT uverse account shows that I owe a past due amount on my account which I do not because I return the equipment, I am unable to get an iphone or ipad with the ATT wireless service. I already have the ATT wireless serivce but want to add to more lines. ATT will not credit my account for the return until 20 business days after I returned the equipment. You call that good customer serivce, RIGHT!!!
I return equipment after I cancelled my tv service and kept my internet service. I cancalled the TV service because I had automated payment and ATT would debit my account when ever was convenient for them ie. skip a month and double up the next month. So through my frustration I cancelled my tv service. I returned the equipment which was a total of 3 pieces of equipment. They would only credit my account for 1 piece of equipment per billing cycle although I returned all 3 pieces at the same time. so it is taking 24 days or 20 business days to credit my account. However if i dont pay my bill for the remaining service I have they will discontinue my services. ATT is the largest in it industry and should be looked at as the #1 Mob or Gangster
I have paid off an outstanding balance to try and get my services back on. I had called previously and asked how much it would cost to get it turned back on was told a certain amount so ok paid that off then talked to someone else they said I had a bill that needed to be paid off from a while back ok something I must have forgot about fine, asked if there was any possible way to make a payment arrangements so I can get my services back on and they told me no!! Come on really I’m willing to pay it but your not willing to work with me then you will send me bills threating to put it on collections so now I can’t have my services on because your company is not willing to work with me and you wonder why you have outstanding acvounts !!!!! If your accounts are not combined then I should be able to have my services on and a payment arrangement made and be told no!!!! This is poor customer service in which I know because I work in customer service and where I work we do what we can to make the customer as happy as they can be. Your associates should read “GIVE THEM THE PICKLE” or “QBQ QUESTION BEHIND THE QUESTION” so they will know how to appropriately appease your customer especially when one is trying to make things right!!!!!!
purchased ipone 5 1 day later find out i have a defective phone was given a refurbished ipone and charged for new iphone watch out for att&t
I am absolutely discusted with the service I have received with AT & T. I have a shared plan and my phone is the primary account holder and the person who pays the bills. I was upset with the fact that there is no warning about data overages and then I receive a text message that my account is billed $15.00. Why am I unable to have a say whether I want the extra data? Why do you get the right to automatically bill me without my consent? Next, I am told my bill is 236.00 this month (billing cycle is the 23rd of each month. Today is 7/24 and my bill is 36.00 more than last month? I tried to speak with your customer service rep that could not seem to answer any questions without saying “I don’t know, I have to do some research on that”. Next I got the “supervisor” that kept saying to me that he “could fix that” and then hung up on me. WHAT KIND OF CUSTOMER SERVICE DO YOU HAVE! I am absolutely pleased to say that I have taken the liberty of making sure I have told all my friends via facebook that I will never be an at&t customer again! I will begin shopping other plans as of today. Thanks, you really made my mind up for me.
I purchased a Go Phone on 4/24/14. I have had nothing put problems. The salesman said it was the best. I purchased a Nokia 520. I have lost service for days at a time . Constantly on phone with service being told by forty different people to do all different things. Went to store last month and David helped me very nice man. He new I was angry, Wanted to swap phone out but they wouldn’t let him at the service dept, Went to store July 22.2014. I spoke with Brett store manager. He got service on phone They said because I have purchases a go phone, They needed 115.00 on credit card to fix my phone. This is crazy. They have doXXXXentation of every phone call, I NEEDED A PHONE NOT A HEART ATTACK!. I have contacted the States Attorney and FCC to have a complaint logged .Paying for service and not getting it,
First, I walked into a local AT&T store in my area and seen my name and number written down on a card and had no idea why. I had not been to the store since the week prior. My information was out in the open for everyone to see, which really pissed me off. Secondly, I stood there for about 15 minutes before someone greeted. Exactly 4 AT&T reps looked at me and not one offered to see how they could help me.
My parents have been with at&t for years. So when I went to up grade my dad service I decided to get a Wi-Fi box. When I asked the rep I don’t want anything I have to install sure you’ll love it. Waited a week it arrives I have to get a phone line installed. Immediately went to post office an returned equipment back the same day. Never used or activated service. When I signed up I signed up for the equipment and a month’s service spent over $200. They immediately refunded me my money. This was February, in April checking my account I have $51.33 missing at&t charge. Called up they never closed the account told me I had to wait 90 days for the account to close. Never activated sent equipment back immediately but they charge me for service I never use. Rep stated she could not refund me my money back to my card I had to wait 30days. A check will be in the mail on 5/26. No check called back owe you have to wait 10business days it will be issued 6/13 no check. Called again speak to superior will be on 6/26 no check called again speak to supervisor I will personally have it on 7/11 no check called on 7/17 speak to supervisor oh I apologize it will be there 7/24 no check. Called today got into it with rep would not let me speak to supervisor. Rep name Cory said he would handle it an that there was no supervisor to talk to. Told me there no corporate number an no supervisor to talk to. He was rude an disrespectful an outrageous had to hang up an call back to speak to another rep who immediately let me speak to a supervisor Karen said she will get to bottom of why I have been waiting four months for a $51.33 refund check. Will see August this been since April. Worst service ever I will never purchase use or recommend there service to anyone EVER
I just spent 3 hours on the phone with AT&T regarding a refund on my account in the amount of $96.90 on an AT&T account number 216-561-2403-386-5. The matter is still not resolved. I recently went to Uverse and this credit balance is on my old AT&T statement.
The WORSE CUSTOMER SERVICE I HAVE EVER RECEIVED, BEYOND DISGUSTED WITH THE EMPLOYEES YOU HAVE WORKING FOR YOUR COMPANY. If i would have know this is the way you guys treat customers i would have never signed a contract with you guys. I’m beyond upset and going to need some one to contact me immediately! I was told one thing when i was signing up and i asked multiple times if i would get charged anything other than the service on my first bill, was told no, now i receive my bill and its higher than what i was told it was going to be, you LIE to your customers to sign up once signed up you want to add FEES UNACCEPTABLE!, and now i get put on hold for 45 minutes by one of your reps because she said nope theres nothing she can do and told me to CANCEL service with your company, REALLY thats the easiest way you deal with your customers?!
I am but one customer to you ATT and have not had the best experience with services you offer. I need someone in management to contact me.
Let’s see how far this goes!!
ATTN:
CEO: Randall L. Stephenson
CFO: John Joseph Stephens
COO: John T. Stankey
I am attempting to contact you to once again, inform you of terrible service, and dropped calls. Please allow me to cancel my contract, due to unsatisfactory coverage. I have made this problem known several times to your customer service reps. I signed up for cell coverage and have yet to receive acceptable service. Thank you.
7/18/2014
I am a current AT&T customer in need of help I went to the Norwalk Connecticut AT&T Store than to customer Care desk I was the only one standing I noticed ( 4 ) ATT&T Sale person taking care of other so I waited and waited by the help desk 20 min has past and I still waited than one sale person finished with his customer and he walked away the other man also was finish right next to me and he walked away to help the next person that walk in. so I said to the man do I need a Number to stand by your customer care desk now its over 25 min . I walk out of the store with my wife never to return to it. Tell me is this the service you need!! .
This Store is Located at 777 Connecticut Ave ,Norwalk CT 06854.
I have been on the phone a total of 4 hours trying to figure out why I put data block on my phone. I have been a customer a total of 12 years and to be hung up by a manager really puts the icing on the cake. In addition I got billed separately for a international data plan after you have a record of me calling but no record of the customer service rep. telling me she added it. Yet I can’t get my bill corrected. Smh . Your customer service is going downhill fast. Smh.
I have been on hold for over 1 1/2 hour, still no phones, we are a Branded Hotel, we would be out of buisiness if our guest waited 1 1/2 to check in. But, since I could not get any help, I did call and say I wanted new service, wow, they called back with no problem, ready to to TAKE money but not ready to earn it….If we did not have to have them I would NOT…
A short story. Long wait time, problems not resolved on the first call, transferred to many different departments, given inaccurate information, customer service representatives refusing request to speak with supervisors, confirmations not offered, no follow up from AT&T- It took three months to have one service removed from my account. A service that I was not receiving but I had to pay because the first representative failed to submit the order and I was not given a confirmation number. I have been a customer of AT&T for 50 years and have never experienced so many employees that do not know how to perform the job they are hired to do. It used to be Customer Service- now it is Customer Aggravation!
I AM A LONG TIME CUSTOMER OF ATT SINCE BELLSOUTH AND I HAVE BEEN TREATED VERY TERRIBLE BY THE CUSTOMER SERVICE AND THE SUPERVISORS AND I WOULD LIKE SOMEONE TO CONTACT ME AT 305-606-XXXXX OR EMAIL ME AT SALVATIOXXXXX@BELLSOUTH.NET . THANK YOU.
I am a retiree with 32 years of service with the phone company. I worked for Ohio Bell, Ameritech and AT&T. I am a stockholder in AT&T. When my contract ran out with Direct TV I signed a contract with AT&T to have U-Verse Installed as my carrier. I have recommended AT&T to my neighbors who have had U-Verse installed on my street. I signed up with U-Verse a month ago and still have yet to have my U-Verse service installed. I have made 3 calls to Customer Service and spent hours on the phone trying to get some answers. We were told that the Engineer for this area did not put in enough circuits so we are unable to be hooked up. I could not even get any kind of a date as to when this facilities issue would be fixed. Evidently the Engineer is in no hurry to do his job so we can be hooked up. We were also told we could cancel this order and find another carrier since no one seems to be able to tell us when and if we will get U-Verse service. Since we have had no TV service for two weeks now we will have to make some kind of decision soon. As a stockholder I can’t believe that AT&T would want their business to go elsewhere!!! All I am asking is for a timeframe as to when something will be done. Calling Customer Service is useless as they cannot get the answer from anyone in the Engineering Department. If someone would like to contact me in regards to help expedite this situation I would be very grateful.
I just want to know why I still keep getting junk letters and emails after I clearly said I do not want their service and take me off all their email and mailing lists. I don’t know what part of that they don’t understand. Maybe the Better Business Bureau can do something.
Would it be deemed a breach of contract when your agency selects a date for a service and that date no service is established, or a later date is selected that is for the convenience of your company not taking in concern the impact that it may have on your cliental?, Seriously I spent hours on the phone and one person after another hung up, or left me on hold. I make 35 dollars and hour. Will you reimburse me for the 6 hours I was on the phone with AT&T, with nothing accomplished?, I don’t even have your service yet and am ready to scream at the top of my lungs how unprofessional this is, if I had time to acquire the capital to give you some competition I would. It would amaze you I am sure of every one that would jump ship considering your customer service reputation. it is amazing how easy they lie to just get you off the phone, for real, Yes I am putting this out about AT&T, I think I will start a Face Book Page or A Twitter, I want to know how many people you have had place there world on hold believing AT&T would actually provide service as promised. I’d get sued if I breached my contract, and a verbal contract is that, perhaps a class action suit is in order, Ideal!
Acct was suppose to be corrected 5-14 from rep Constance error on 3-26. No resolution. Calls to customer service aee 3-4hrs with no correction. I am told contantly that my bill will be corrected but it is not. Please assist.
7707367019
U-verse Issue
I do not have the time to answer a survey that does not even come close to being applicable to my experience with AT&T especially after spending approximately 6 hours of time with 17 different people and 3 web support/chat sessions. Let me sum it up for you much more quickly because I type 100 wpm…….. AT&T – Awful Technical Techies……………..
I requested a technician to get a supervisor on the line which was person number 13 out of 17 on the list I had dealt with, was going to charge me for services even after I told her I had been passed from one person to the next and the entire ordeal as well as how long I had been dealing with the matter. She started talking having nothing to do with resolution so I finally hung up. Is it really worth making that $50 bucks or $15 bucks to lose a customer who has used AT&T for years and now U-verse too? One phone bill alone when I was out of the country in 2012 for work was $2500 dollars. I pay for the phone alone and always have $120-150 per month which is ridiculous especially when I am lucky to get two bars. When I travel internationally for work, the cost is usually in the 4-digit range. I can add up the amount even reaching back to the when you guys were Bell South. The supervisors and clerks need to use some common sense. If your parameters are so tight that you can’t say, “Hey, we are going to lose this customer, if we charge her”, then something needs to be done.” Whoever set these parameters I would like to stick my cowgirl boot so far up their butt that they would be tasting leather. I have doXXXXented everything. I was passed around like a hot potato. The only good potatoes in the entire bunch were Ilene (U-Verse department) and Jackie (not certain the department). One guy told me well, we are in a different department so we have to charge. My response was no, I will not accept a charge after all the hassles and time I have wasted. He again repeated the reason. I finally said, I don’t give a crap what department you are in. All these departments I am being passed around to fall under the umbrella of AT&T do they not and I hung up. I hung up on the supervisor too. Can people not rationalize anymore? $50 bucks or lose a customer who has been totally harassed by being passed back and forth between the same multiple times departments. Not only do you collect money for support, you guys pass the buck too. Yep, that’s right….I can’t solve the issue so let me pass the buck to another department. It was like playing volleyball except AT&T nor myself won. You guys use SAP don’t you? It is on real time and everything pulls from the same database. Anyone should be able to look at the events that occurred with this AT&T helpless desk journey and say hey, don’t even think about charging her.
Geez, any technical magazine, CIO, CEO or even Forbes would publish this story. And if I get really lucky, the Wall Street Journal would take it on.
In the end, I fixed the problem myself. It took time, but I got myself back online.
3rd Class Service & Customer Service .
this company is too big, don’t care about customer service , they lie , I got u verse installed on june 24 for voice but I haven’t received my service till today ( June 13) ,
3rd class customer service making hoops and hoops , no body knows what to say
just lie.
very very, very disappointed, WITHOUT Getting a Service I got $251 dollars bill , Manger are rude , and hang number of times,
if anybody serious abt this issue I will give proofs how long I been on line(on hold) on different times . but FAIL , everybody blaming others . all BS
Computer over voice is biggest concerns .
7/1/2014
I called the Executive office on June 16, 2014. My case number is CM20140616-89756552. The person on my case Stephanie Wilson. She called my husbands phone number and he gave me hers. I called her and she had many issues going on in her personal life. She told me she would get back with me and i have only spoke with her one other time. I just want to solve my problem.
I feel that Att could care more for there customers. I have been a customer since 1998.
I feel in January I was treated unfairly at the ATT store. There is something going on at that store. The person that helped me had stalker there that was bothering her. That shouldn’t of been going on. As a customer I was victim in this store and lied to by this employee. I even called the store in the 14 days and said that i had just paid for the phone and never got know contract on buying phone. I just want to get a different person to help me that cares and listen to me. I have spoke with the Executive office twice yesterday and they could only email Stephanie Wilson or let me leave a voice mail message. I just thought maybe I could bring this to your attention. I hope someone will call me
This company is to big. The ceo Randall Stephenson is so well insulated that even though they list his phone number it doesn’t connect and disconnects all phone calls to that office. It even says you can call his Secretary and you can’t. My son has not been able to get service repaired for over a month. One excuse after another. They are verbally abusive and when they can’t resovle a problem they disconnect you. Service has not been working for about a month, he is the only one in his apartment complex that does not have service. They say the problem is outside. They now say he is top priority however they can’t send someone until Monday. (Top priority?). They will not let you talk and speak and when you do they speak over you. This company is pathetic, customer service is the worst. I will find another company.
HAVE CALLED AT&T 7 TIMES!! THEY LIE OR HANG UP ON ME EVERY TIME I CALL TO HAVE MY SERVICES CORRECTED!! Why isn’t the FTC doing anything to ensure fair competition instead of subjected us to a monopolistic situation??
May 27, 2014:
I called AT&T to request phone service as I already have internet. I specifically requested a traditional landline, not VOIP. “Toya” told me that this was no problem at all. She did tell me the VOIP would save me money but I insisted on the traditional landline. she quoted me a $99 tech instal fee and a $49 connection fee. Well, what choices do I have?? Not like the FTC is ensuring fair competition–the ONLY other “phone” provider is TWC and they only offer VOIP AND WANTED TO DRILL HOLES IN THE BRICK OF MY HOME TO INSTALL CABLES THAT WOULD RUN DOWN THE OUTSIDE OF MY HOUSE. Again, thanks FTC for ensuring consumer choices. “Toya” also stated that the landline would cost $39/month, or $5 less I could do VOIP–I chose the landline. Also, said I wanted to keep my number that is with MajicJack–any problems with AT&T porting the number? “Absolutely not”. Set up the appointment–total call took 45 minutes. 45 minutes to set up phone services–glad I get a lunch hour! Techician came out and set up VOIP–UVERSE!
MAY 30, 2014:
Called the actual technician that installed it and he said all he could tell me was the UVERSE was on the order form. 15 Minutes on the phone
Called AT&T customer service “Michael” to inquire why they ordered UVERSE and why didn’t they port my number? Told me that UVERSE was ordered–NOT!! Told them of my conversation with “Toya” who stated a landline was no problem. The guy I was speaking with said they can’t do landlines anymore and I have to use UVERSE so I asked him how come “Toya” is not aware of AT&T incapabilities–no response. Told me he would have my number ported – 35 minutes on the phone
JUNE 11, 2014:
Still number not ported over. Called AT&T, “Angelina” told that “port had a problem” but will be completed by 8:00 am on June 12. — 45 minutes on the phone.
JUNE 26, 2014:
Still number not ported over. Called AT&T, and “Mike” said he would submit my ticket and have someone call me withing 2 business days. Rejected offer to wait another 2 days for someone to call so he said he would transfer me to a technician. Spent 35 minutes on the phone with “Mike”. Transferred me and someone told me there was a problem with the port then then I was disconnected. 10 minutes: Total time 45 minutes.
JULY 11, 2014:
Called AT&T switchboard, 210-821-4105, said I wanted to speak with someone that could actually help me and do what they say they are going to do and was told I would be transferred to a manager–was transferred to Billing. The woman that answered said she could “try” to help and I stated I was done speaking with those that could only “try” and insisted on speaking with a manager. She said she would transfer me but instead disconnected me.
Called AT&T switchboard again and was told they would transfer me to a manager–was disconnected.
Called AT&T switchboard again and got a recording stating all agents were busy and someone would be with me shortly–instead disconnected.
Called AT&T switchboard again and got a recording stating all agents were busy and someone would be with me shortly–instead disconnected.
I am a current AT&T customer in need of immediate assistance. My family has enjoyed the Uverse services for a number of years and despite our decision to sell our home, we wanted to continue the services in the next house as well. As a result, I contacted a customer service representative to assist with the transition. I explained that we were selling our home and building another that would not be ready for a few months. The representative explained that there was no problem retaining the equipment since it was only a few months and clearly understood what I requested. I received a confirmation letter explaining that I would be charged $5.00 a month until the services were restored.
No long after, I received an email instructing me to return all of the equipment. I called customer service and explained the situation. I was pleased when I was told not to worry; however, I received another notice, called customer service and the situation worsened. I tried to explain that the equipment was locked in a storage POD in a location unknown to me. Unfortunately, the representative did not understand that I was in no way trying to steal the equipment, or “get over”. I was obviously misinformed by the other representative and asked to speak to a manager. Again, the situation got worse when the representative told me that it was too bad, that I needed to pay for the equipment and then hung up in my face. After calling back, I spoke with a manager (Alice) who apologized, assured me that the employee would be taken care of and the situation was now in her hands to resolve. She was very reassuring that everything would work out.
After receiving the next notice to return the equipment, I called back only to discover that the customer service representative had no idea about a manger named “Alice”; however, she was extremely courteous and stated that the issue would be “escalated” and I would be contacted by a representative to discuss the matter further.
Recently, I opened the mail and received a bill charging $150.00 per unit. Here is what concerns me (1) I am not trying to get over, or cheat AT&T, (2) I enjoy the service and want to keep AT&T as my cable, internet and phone service, (3) the equipment is stored in a POD, (4) the house will be ready at the end of the month, and (5) all I’m asking for is a little time to set up new service.
With so many others services to choose from, I am trying to remain a customer, but this is very concerning that I cannot make it past a customer service representative that cannot assist me in this matter.
I’ve tried everything that I know to do, but I don’t feel like the organization is doing the same. After posting this same information to the AT&T Facebook page, I was contacted by an AT&T Social Media Manager who stated, “…I am really sorry to hear that you were misinformed. This is an unusual situation so I will have to investigate this and see what our options are.” Even after explaining the situation yet again, the manager provided the following:
“Thank you for the information and I am really sorry that we have not come up with a solution. Here is what I know to this point and have a suggestion on how to handle this. Your account has been cancelled and if equipment is not returned within 90 days you will be charged and the charges cannot be reversed. There is no way for me to stop this since this is done automatically by our system. So my solution is to have you return all the equipment that you do have. We do no need any of the wires or remotes. We just need receivers and modem.”
I honestly thought that my request was very easy to understand; however, a portion of my last reply to this manageris can been seen below:
“I cannot tell you how disappointed I am that logical human beings can do nothing to change “the system” that they have created. Despite the apologies and the acknowledgment that I was “misinformed” by an AT&T CSR, I hear a solution that follows basic protocol for an “unusual situation” (your words). Since this is so unusual, has there been anyone in senior leadership aware of the situation? If there is nothing you can do about “the system” I’d ask that you put me in contact with someone who can; I’d like to speak to someone in leadership who can make a decision beyond the system.”
In addition, I’ve asked for the following:
“Since this is so unusual, has there been anyone in senior leadership aware of the situation? If there is nothing you can do about “the system” I’d ask that you put me in contact with someone who can; I’d like to speak to someone in leadership who can make a decision beyond the system.
You have helped me with the decision to discontinue services completely, so I’d like to ask you to use the system and remove any/all future marketing correspondence. I see that you are a manager of Customer Care; please let me know if you can take care of these two items:
1. Use the system to remove any/all future marketing correspondence.
2. Provide the name, position and direct contact information of someone in senior leadership.
3. If 90 days is the deadline, please provide that exact date.
4. Since I NEVER cancelled any of the services, please tell me the date you’ve chosen to serve as the starting point of the 90 day calculation.
Please let me know what you are able to take customer care of and thank you for your time.
E. Norwood
Randall, hope all is going perfect for you. Glad your buying Directtv. Its as close to a Union company as I could get and I’m a loyal customer. Other than TV I have all AT&T products. I’m up 38 miles from Crater Lake but I will never from AT&T. Please say hi to Bill Blasé for me.
So what’s the purpose of this place for complaints. So the big shots can sit around and have something to laugh about. How their making money off all of us this is really sad. I will pray for you all.
Leshae M. Wasted one hour of my time thinking she cared or was going to help me. Sorry to say I feel she was worthless.
Yes march 10,2014 Someone named Marvin told me and my son that if we switch from the grandfather plan to 5 gb we would be saving at least 40.00 a month. We’ll we believed him and then found out he lied. We only got 2 gb . I tired to get AT&T to understand. Then I was told to get 4 gb it would only cost 12.00 more a month. Found out when I got my next bill it was 40.00 more for the extra 2gb then AT&T made a mistake and didn’t bill me so I got a bill this month for 365.33 I was only expecting it to be no more then 280.00. Lashae said she would help me with this problem yet did nothing. She said she even talked to her supervisor and he said pay the bill. I called back and Lauren was very understanding and helpful gave me a 25.00 credit. I feel it should of been more but I’m thankful for anything I can get. I have been with AT&T cell for at least 16 yrs I believe. And to be done this way here lately is sad. I guess att has so many customer. They don’t care if anyone is happy. Anyway you need more people like Lauren instead of Lashae.thank you
Starting in 2014 Att has been deducting 160.00 per mo. for my insurance..I retired in 1998 with Bell South and life was good..Att purchased Bell South and in 2014 started deducting 20.00 per mo. for insurance..When I retired I thought a responsible company would take care of my pension and insurance..ATT has abandoned its retired employees..Never would nor could I envision this corporate greed..My wish is that someone with the authority to stop this charade and leave the retired employees to some comfort level of existence would do so for we have never received any cost of living compensation and our pension check have been consumed with inflation..
I called as I have my telephone and internet service with Bell South and I received an email from AT&T stating that I would need to change my settings of Microsoft Outlook so I changed them and can no longer send mass email over 50 names. In this process the AT&T Representative said I could save money by converting to U-verse for my telephone and internet services. I told him as long as I did not have to pay any installation fees I would be glad to change to the new service. I should have known as I received a bill from AT&T for $209.50 for installation fees and when I called of course there was not any notes stating the fees would be waived so they told me I was responsible for the bill. It appears the code of Ethics at AT&T is not worth the paper it is written on and the will tell you anything to sell a product. It is the next thing to robbery in my opinion. I will be writing to Randall Stephenson, the CEO but he will probably never see the letter. Will start a blog and post information on U tube if I can’t get this issue corrected!
Correction to my previous comment.
I am paying for 3Mbs download service NOT 300 Mbs.
I have been trying, for months, to get my U-Verse service corrected. I am and have been paying for 300 Mbs download service. I typically get around 250 Kbs (one tenth of the speed, I am paying for) The AT@T technicians have been out several times. The have told me it was my house wiring, my U-Verse modem and my computers. The modem has been replaced three times. My modem has been connected directly to the AT&T incoming wire, which has been replaced also. One of my computers is almost brand new. I use my computers with a mobile modem with NO problems. My son has tried his computer and even plugged in directly to the modem (ethernet cable) Same results. SLOW. AT&T has regular telephone wires, on poles, coming to my house. I have had problems, in the past using DSL with these wires; but they were always able to fix them.
I cannot tell you how flabbergasted I am at the service I have received at the hands of your phone representatives. Incompetetance would be an understatement!
Three months ago, my mother passed away. Shortly after that, her mail was held at the post office and couldn’t be retrived without a court order. Subsequently, her bills weren’t being paid.
A week ago, I noticed I could no longer retrive my e-mail. I went to your website, and after several attempts, finally got the info I needed. The account was delnquent.
This past Monday, an executor to the estate was formally appointed. She has been busy getting bills up to date. She went to an AT&T store in San Antonio, but could not pay the bill….she did’nt know the password!
I called AT&T yesterday morning and, after being handed off several times, finally got someone to help me. I was told that if I paid the past due amount, that my e-mail would be restored within the hour. We also terminated the phone service at my mothers’ home.
My e-mail address was not restored…..
So…I called AT&T again around 4:15 pm. After another go round of being handed off to several people, I was told that my e-mail account had been cancelled! WHAT?!?!?!?
After I had some choice words about what I had been promised earlier, she told me that her supervisor would call me before 9 pm that evening.
I never got the call.
This morining I called back. Sane thing….handed off to several people who didn’t or couldn’t help. Finally I demanded someone higher in the oprganization. A supervisor came on line. I repeated my story for the 25th time. She put me on hold for 20 minutes until my battery went out!
So…..I called back yet again! This time I am told that my e-mail account is gone….the only way I can keep my address is by subscribing again to an at&t internet service. Service that isn’t offered in my neighborhood.
So….after ALL of this….I have lost my e-mail address of 20+ years….all the correspondence therin….and was given the runaround for hours by your company….besides being outright lied to.
Is this the way you guys treat everyone?
I have automatic debit, yet my phone has been cut off twice. On top of that I am being charged for two (2) lines and only have one. This has been discussed numerous time but to no avail. I changed my plan to no avail. Still being charged for two lines and no new plan.
I received a message on my home phone about my account and called. I explained again what is happening and received no satisfaction. I asked to speak to a supervisor and was told they would call me back. NO phone call. Phone disconnected days later. Called today, asked for a supervisor, was put on hold for 46 minutes the last I looked until I was disconnected. I only want what is fair. I would like to discuss this with someone who may take decisive action. Either cancel my service or straighten out the problem. I have been a customer for 40 years between Bell South and AT&T long distance.
Asking for a manager or supervisor does not work!!! None have answered or spoke with me. Calling corporate offices does not work, you get a recording “no one picked up” “goodbye”.
The phone number in question is (803)279-XXXXX. You may contact me at (706)993-XXXXX.
Sincerely,
James R. Duncan
Well, after trying several numbers, listening to countless menus, having menus telling me they don’t deal with existing customers and the two live people I got telling me there was nothing they could do to simply answer a question, I think I will now start looking for another carrier. The service has been less than satisfactory and the support has been abysmal.
I used AT&T internet for a while and was very impressed, it was fast and I hardly ever had difficulties with it. However I had to have my internet disconnected, so I called AT&T and the person I spoke to told me I could get it turned back on whenever I was ready. So a few months later I called back to go get it turned back on and I was not able to because there were no “Ports” in my area. So for the past few months I would call AT&T, at least 4 times a month, just to see if I was able to get my internet reconnected. They still tell me its not available in my area. Here recently I’ve been going in the AT&T website and the website is now telling me that there is no “Service” in my area. I’ve spoke with a few people on the live chat and they are usually helpful, however the last person I spoke with was not helpful at all. He told me that he could not help me and I would have to call a 1-800 number, and he gave me the number, he said it was because it was not in his level of expertise. His name was Andrew Sa. I don’t understand why I was told that I could get it reconnected when I was ready if you all don’t have an unlimited number of ports. What are you going to do to make this right?
Called today to just get some basic info & was transferred 3 times, because persons speaking to had no answers, finally thought they transferred me to correct dept & it was accounts receivable, who was not what I was looking for & then tells me she cant transfer me or give me a better number to reach, that I would need to call back again & try all over again.
WORST CUSTOMER SERVICE EVER !!!!!!!!!!!!!!!!!!!!
Hopefully someone in the Corporate Office will see this. On 11 June 2014 I took my son on his offer to be added to his account which he gave me permission to do. I spoke with an agent to find out what I needed to do and what the additional cost would be, to be paid by myself. I was as my sons name and phone number, and he called him. My son gave him permission and told him that he needed to do a credit check. My son asked him a few questions and we were done. Since I had my own AT&T number, the agent asked me to read of number from my iPhone ad guided me through where to find it. He then gave me my new cell phone number and Confirmation number, He then asked me for my credit card number which would be charged for the shipping of the SIM card. He also stated that all other charges would be waved except for the $5.95 shipping charges.
After two heart attacks I was released from the hospital, since it seemed to have just been a scare, I still had no SIM card after 14 days and wanted to call him to update him on my health condition. I no longer have a cell phone because I cancelled service in anticipation of the SIM card. I even paid a fee for breaking the contract.
I called customer service and was told the order was cancelled and the agent was unable to tell me why. I asked for a manager, who took her sweet time to answer the phone although the agent told me she was standing right next to him. I had to repeat my story and she asked for my son’s last 4 of his SS#. I did not have it, nobody had ever asked for it before. She said she could not help without it and was quiet rude. Frustrated I responded in kind. I then called customer service and repeated my story and received the same answer, no SS#, no help. I asked for a Manager again. By then I was hysterical and crying, but she was able to help. I had to provide two phone numbers on my sons account. She then saw that the phone number given to me had been in fact reserved and all other information I provided for that account was accurate. She said she was sending an e-mail to the agent’s supervisor when we were cut. off. I called back and asked to speak to the manager again. Still, the same story, no SS# no help, but a supervisor would call me back. After two and a half hours still no call and I called again. The young lady was trying to be helpful but couldn’t do much….you guessed it…no SS#. She did get a manager though saying that he could better help. Same story, no SS#, He offered to call my son, but by them it was 11 pm in Virginia and I did not permit him to call at that late of an hour. By then I went into my basement and through about every paper in my file case hoping I had his SS# some place….YEAH, I eventually did find it on a power of attorney. Now opening the account he could follow everything that had transpired. He gave me the reason .for the order having been cancelled. The billing zip code and shipping zip code. Of course they would not, the bill was going to my son in VA and the SIM card to me. Instead of contacting either my son nor myself the order was just plain cancelled, He offered to send an e-mail to the sales agent so he would call me back. I respectfully declined because it is now 1115 Mountain Time and I still have not received the previous promised call.
I cancelled my other cell phone because I was not satisfied with their customer service . I have been with that provider for eight years and every time it came for renewal an enormous time was spend on pressuring me to upgrade my plan. But my experience with AT&T today triumphs all bad customer service of bad customer service. I never requested any information that would have violated the privacy act. I merely wanted to know why and how my order was cancelled and be made whole again. I card shipped so I could use a phone. But worst of all is that you don’t want to violate a customers account yet have no issue with asking for a credit card number, which can lead to extreme abuse and identity theft even by your valued employees, which seem to be more valued than your customers, which do pay your salary with their patronage, I am happy a supply all names of the people I spoke with, SS#,f or my son’s account, promised cell number and order number as soon as you reply. I would very much appreciate a response and solution. Sincerely Kathleen Calahan
I am a new customer to at&t . Already dissatisfied with your services and I don’t even have them yet!!! Service start date was the 18th of June hear it is the 25th still no Internet in my house. Been on the phone with your operators a few time and told different dates. Yesterday I get a call from your operator telling me it would be July 1st before my services would be on. So I called your corporation headquarters and talk to an operator an made a corporate complaint about the way you do business. She told me she try to get it on quicker and push the data forward. She would call me today to let me know a date. GUESS WHAT NO CALL!!!! You as a business are not dependable. YOU ARE NOT MY BOSS, I AM YOUR BOSS. ONE MORE MISTAKE YOUR FIRED.
I WOULD LIKE SOMEONE IN CORPORATE LEVEL TO CONTACT ME SO I CAN RESOLVE THIS ISSUE.
THANK YOU ESHEL HUDSON. (850) 693-XXXXX
AT&T doesn’t care. I’ve seen pages & pages of complaints. After dealing with them recently I realized that none of these matter. As long as people are still giving them money they aren’t going to care one way or the other. They are getting what they want.
AT&T does not have to care as they are the only option, at least in my area, so they know there is no where else for us to go. They can mess with us all they want because they have managed to monopolize the phone and internet serve in my area and they know there is nothing we can do about it; unless we do not want internet or phone service.
AT&T do you read these ????
I had my last nerve tramped on by AT&T today, I purchased 2 Nokia windows 8 phones, have been trying to activate them, had a regular monthly plan but wanted to switch to pay as you go. They change theirs plan rates (charges) on the web site so the plan you bought isn’t available when you go back. I have been trying for over a month to get them activated. I purchased a unlimited talk and text, for both but mine I purchased more data. called the # to activate them was told had to go to corp. store, went to store then told oh no you have to call the # , back and forth, till finally did go early in the morning an the guy activated them but by now the sim cards were no good , the plans I bought on the web were invalid , so he changed it to different plan which was to be unlimited talk and text, the very next day one phone no longer could make calls , my husband had forgotten to hang up when trying to get use to the phone, which ran out of talk minutes, which I was told unlimited , called back again 5 times now, she said oh no your talk time is only 250 minutes, had to up my plan another $20 to correct, I don’t blame the Representatives , I work in similar surrondings different company, I know what they are going through, it is Reps can only give you what they have, it is the big corporate guys going out to lunch , cracking a few cold ones while the little guys bears all the complaints, hold your complaints for corporate, use the address to MAIL a letter, in the company I work for that is the direction you want , office of the president, and enough letters flood their office maybe they will take every one serious
Hello I had the worse customer service treatment in Fair Oaks Mall Fairfax va 22033. The little man Pakistani manager in the fair oaks store was mean racist , nasty person to deal with. He refused to give me the upgrading the manager at one of at and t store approve it for me saying go on line . I not going to approve u for a phone while he approving most of Pakistani customers from his country giving them discounts free products and great service. He overcharged my bill I suppose to pay at and t 60$ monthly payment I end up paying 167$ monthly payment also he blocked my account from any credit I deserve for overcharge payment . It happened twice so far and this month too they overcharged me my bill 60$ end up 74$ that’s ridiculus and theft . U overcharging me a lot more than what I use . U blocking me from any credit I deserve . At and t the worse customer service they rob u the service they giving me I can get it for 50$ plus to deal with their unprofessional un experience mean evil few managers in their stores like the one in fair oaks mall fairfax va 22033
I have been an att customer for 4 years. I got a 2nd line for my girlfriend under my account. 4 years later we are not together and are in the middle of a custody dispute. I phoned att and explained the situation. I didnt want to be spiteful and disconnect the line but i no longer wanted her on my account and wanted no responsibility for her bill. I called on two different occasions speaking to two different representatives and explaining the situation. The TBR (transfer of billing responsibility) was completed. At no point did either representative tell me that even after transfering billing responsibility she was still an authorized user on the account. My ex went to att and tried to get her number put in her name. She didnt have the credit to take over the line so att wanted a 500 dollar deposit to put the line in her name. She kept her number under my account and then bought a 650 dollar phone under my account. Ive spoken to 3 different managers and the only thing i get is were sorry that happened and we understand why you are upset. If i suspend or cancel the line im still responsible for her phone…. thanks for nothing att….im going elsewhere
Dear ATT
I was appalled when I received your promotional mailing today. Whose great idea was it to print your latest promotion on a thick glossy piece of PLASTIC? This is an obscene use of a non-renewable resource. Most people will see this as junk mail and toss it, generating tons of plastic into the landfill. I guess ATT has no pretence pf being A “green” company with concern for the planet in any way.
Here is one cutomer logging complaint. Please preint your promotional mailings on paper–post-consumer waste preferred!
Ruby Blume
June 17, 2014
After spending most of today trying to resolve my issue with my new Samsung 5 I am so disappointed with AT&T. Each time I called I listen to the advertisement discussing the Samsung 5 but they do not mention the cover for the charging port may break after less than a month. I have been a loyal AT&T customer for many years. AT&T also handles my home services which I will change if my issue is not resolved to my satisfaction. I need my phone repaired which should be an easy task. AT&T no longer values their customers. I spoke to Kevin the Floor Supervisor for Android who was not empathetic or concerned about my issue. His suggestion was for me to pay $199 to fix a phone that I purchased a little over a month ago. I do not feel like a valued customer and plan on switching my wireless service.
I accidently dropped my phone after having it for only 9 days(and it was in a case) and the screen shattered, this all happened on 06/15/2014, I called customer service right away and the guy that answered the phone (not sure what his name was due to the heavy accent, but I told what had happened that I dropped my phone and he of course appoligies for this and he pulled up my acct. and told me seeing how I have only had the phone for 9 days I could go to any AT&T store and it would be replaced for free (This was per his supervisor it is still under the 14 day warranty that the guy at the AT&T store Jason told us that if we did not like the phones or if something happens to the phone within the 14 days it would be replaced for free or we would get a full refund), so on 06/16/2014 I went to the AT&T store and the guy that I told all this to he said no we don’t just give you a free phone even though its pretty evident that the face on the phone was shattered, he pretty much blew me off (His name was AARON at the Byron Center, MI location. so I called AT&T back and talked to a guy named Brent and he told me that the phone conversation that was called in on 06/15/2014 was not recorded and he pretty much told me being the customer I was in the wrong!!!!!!!!!!!!!! Really, customer is always right???????? So I hung up on him and then AT&T called me back and I explained this to the new person on the phone and they pretty much told me I was a liar!!!!!!!!!! Really!!!!! So she put the supervisor Pete on the phone and I told him everything again and he flay out told me I was a liar, so that was it our whole family switched over from Verizon to AT&T, but after all this I wish I would have never switched, I have never been and felt so degraded in my life by anyone at Verizon as I was with 5 different people at AT&T. I am just in awh…… I have gone through the process of paying 200.00 for a replacement phone with I think is BullXXXXX, seeing how I have had to put up with everyone at ATT&T calling me a liar!!!!!!!! This is UNACCEPTABLE!!!!!! and I want a phone call IMEDIATLY!!!!!!!! over this.
I have been an ATT customer for many years now and have been 100% satisfied until the last couple of years. Customer service is no longer a concern to them anymore, just money! I went into the Longview Washington store to buy a new phone and the employee that was helping me would not even show me the phone I wanted to buy. I asked to see a manager and before I knew it I had three employees surounding and threatening to have me arrested if I did not leave. All I wanted to do is BUY A NEW $700 PHONE! After leaving and walking across the parking lot of the Mall two Police Cruisers surounded me and was approached by the two officers and almost arrested for wanting to buy a new phone. The only reason I was not arrested is because the two Officers said that this was not the first time this has happened at that store.
Another time I went in to change my service plan because the new plans were cheeper. The ATT associated showed me the new plans, I chose a plan that was supposed to be approximately thirty dollars a month cheaper but it ended up being almost thirty dollars a Month more expensive. When I tried to get it corrected I was told there was nothing that could be done. I called about another billing error several months later and decided to mention it to the associate I was speaking to and she found the error but for months I paid more than I should have and was not able to to recover the extra money I paid or even have it credited to my next bill.
simply put ATT IS NOT THE COMPANY THEY USED TO BE! Now they are just a company that cares about nothing but money. They have gone from Elite to dud! this is what happens when you lose site of the people who made you what you are! THERE WOULD BE NO ATT FAT CATS IN THOSE OFFICES WITHOUT US
at&t can kiss my a** I hate dealing with them people are rude and don’t know what to do in regards to anything.how can u cut a cell phone bill off when everything is paid up to date and you go through there insurance assurion, and they still charge you for the bill. the will diffently loose my service with them.
After reading several of the complaints below I am more discouraged than before. I will just say that after being with att for over twenty years and no problems the party is over. The way I see att now is a company that is more interested in scamming the consumer more than providing good customer service. I was lied to, ripped off and offered zero explanation except “sorry about your problem” which was caused by att itself. So my advice is steer clear of att, find a different company, there are others. What a shame because att use to be an excellent company, not even close anymore. Do Not believe the lies that spew out of the mouths of their reps, check and double check before agreeing to anything they promise. More than likely its a total or at least half lies.
My journey with AT&T started in March 2014. I tried to schedule an install for basic phone service for my elderly father who is on oxygen 24/7 and is homebound. The first appointment for the install, I had to hire someone to stay with my father because I could not get the day off work. They could not give me a time frame that the technician would be there. After all day……….the technician was a no show. From that point on it has been a nightmare. I have spent over 3 hours speaking with customer “non-service” representatives. I finally received help when I called the corporate office and the woman I spoke with actually took the time to find the best program for my dad. She set up the install. When the tech actually came, he did not install a jack where we requested. He used an old one in a part of the house that my non mobile father can not get to. But….they charged us for a jack install. We got our first bill and instead of $15.00 like we were told, it was $298.00. So I called billing to get the billing errors removed. I was promised that these charges would be removed from our bill and that we had a balance due would be around $42.00. How can $42.00 be due when he is on a $15.00 per month plan. Well the issue had to be sent to upper management but I was reassured that the fees would be waived and the bill adjusted. Fast forward to this month. My father has spent the last 21 days in the hospital. I was going through his bills and found a notice from AT&T that his account was now delinquent and owing $326.01. No credits were applied to his account. AND……they turned off his service. When speaking with my customer kinda service rep today. I was assured that father’s bill would be adjusted by $304.97 and things would be billed correctly from this point on. I asked when phone service would be restored and was told up to 3 days. I insisted that this was not acceptable and that it was their error not my fathers. He put me on hold to talk with another department and guess what?????????? I was DISCONNECTED. AT&T….you bite!!!!!!!! If something happens to my father and he is not able to get help…we will see you in court!!
My complaint started on June 2, 2014 when I took my cell phone to the El Dorado store located on N.W. Ave to have the speaker volume checked, signed on my phone by putting passcode in, gave to the consultant to check after she stated, phone needed to be updated by downloading updates, well trying to make a very long story short, when my phone was given back to me, it didn’t worked anymore, somehow she had cracked my screen, but denied doing it. New phone was ordered at their expense, but my cards with all my photos and phone numbers were thrown away by the consultant at the store , I have called 5 people who have stated that someone in upper mgmt. would called me, this has gone on for a week now, no return call. Have been a customer for 12 years.
In the past 15 years I have paid AT&T over $26,000.00 for monthly cell phone service. I have yet to calculate the amount I have spent in monthly internet and telephone service. Needless to say, I was quite unhappy to hear that they would not replace a defective cell phone I had recently purchased from them and still under warranty. I had come in from work one evening and plugged the dead phone on the charger that it came with. When I returned 2 hours later the charger was stuck in the charging port. I finally wiggled it out and took the back of the phone off. All around the charging port was melted. AT&T said that I caused the physical damage and that they would not replace it because they have no control over electricity. So I guess they are in control of all their dropped calls and software disasters. I cancelled all 3 cell phones on service, home phone service, and internet service that day. They chose to save on a $200.00 replacement cell phone over a customer who has been with them for over 15 years and consistently paid $300.00+ in services every month. Pretty stupid if you ask me and I tell everyone I can just that.
I have never been so disappointed in AT&T. In the past they were always so helpful and really appreciated their customers, but over the past month, I have seen a decline. I called to see if they would push my bill back 15 days to pay in full and they refused to help me and said that there was NO one there that would be able to be helpful. I have been with AT&T for over 20 years and have always praised them. Now I just feel that they are refusing to help people anymore. How sad! I definitely am going to start looking elsewhere.
best joke in the country–robbing people without a pistol. charging me for overage on data and I don’t use it. talk to folk like you like you have a tail and I finally told to them to go to HELL. can’t wait for contract to be up so that I can move on.
Dear AT&T,
I’m leaving my comments here as a last resort, since I have been unable to get my issue corrected with various customer service and retention personnel.
On 3-18-14, I signed up for a DSL installation at a home that we had just purchased in a different state. At that time, I explained to the representative that it was crucial that I have service activated by a specific date. It was explained to me that I would be receiving a follow up email with contact information for the installation team and that I could specify the date with them. I had opted to self install and provide my own modem so this seemed reasonable at the time.
The following day, I received the email, which indicated that the installation had been set for a date well outside of what I had indicated as my requirement. I called the rep and was told that my issue would be elevated and that I could expect a call within 24 hours to discuss my options.
48 hours later, still with no contact back from AT&T, I called back, spoke to someone in the retention department (I have her name and employee ID number, but will not post it here). She was very friendly and apologetic, but ultimately unable to help me, so I cancelled the installation and purchased service from Cox, who met my time frame with no problems.
On 4-7-14. My wife arrived at the home and discovered a note on the door saying that cable had been laid in the back yard, but was not attached to the house due to the Cox equipment already being installed. It went on to say that technicians would return in 7-10 days to trench and bury the cable.
The technician’s local number was on the note, so I called him directly to indicate that it was a mistake and please retrieve his cable and under no cirXXXXstances was he to dig up my back yard. I also spoke to another rep from the retention dept. and explained the entire issue again. She apologized and told me that she did see where service had been cancelled prior to install, but somehow a duplicate order with a different account number had been created. She had no explanation as to how this happened.
On the same day, I also spoke to someone in charge of trenching orders and he also told me that the order was under the second account number. He rescinded both the installation and the trenching orders at 8:55 am on 4-7-14
After multiple calls to multiple reps and supervisors, I was told that this had definitely been corrected, with both the original order and the duplicate order showing as cancelled.
Unfortunately, that appears to not be the case. Today, I received a letter from AT&T collections department stating that I was overdue on payment of a bill in the amount of $24.95 and that I needed to make payment immediately to avoid further action.
The only phone number on the letter is the generic customer service number (800-288-2020). I was on hold with them for over 30 minutes waiting to speak to a representative, and finally had to hang up and move on to other things.
I will try to contact them again tomorrow, but at this point, I have zero confidence in anything that I’m told over the phone by any AT&T rep.
I don’t know if anyone at AT&T actually reads these comments, or cares about their customers, but if so, I would appreciate an email response. I will be happy to provide names and employee ID numbers for each of the people with whom I spoke, as well as the times and dates that these conversations took place.
I’m doing my utmost to resolve this issue in a timely and professional manner, but so far, AT&T’s customer service, attention to detail, and overall professionalism is not up to par with what I have come to expect from a reputable and competent organization.
In regards to my post on May 14, 2014.
I may have found an alternative to my long on going phone problems with AT&T. It’s called Wireless Home Phone. A system that allows you to convert your home landline to wireless. Simple to install and seems to work, so far. The problem is that no one at the AT&T corporate headquarters knows anything about it. For that matter most of AT&T doesn’t know that it exists. For being a communications corporation AT&T doesn’t communicate very well. The landline section sure doesn’t communicate with the wireless section as I quickly found out.
Plagued with terrible phone service for years that AT&T couldn’t or wouldn’t fix I began to search for an alternative solution. I found references to this Wireless Home Phone system, but not much information on it. Calling AT&T proved unproductive and frustrating plus their web sight was a joke. All I found was a picture of the wireless box and a blurb about how great it was, no information on compatibility, operation, set up, etc.
Days later I ran into one of the many repairmen who had attempted to fix my phone in years past. I asked him about this Wireless Home Phone. He said he didn’t know much about it and thought that I would be better off checking with one of the AT&T wireless stores. Days later and a 50 mile drive I hit pay dirt. The person an the AT&T wireless store had all the info.
What a way to run a communication corporation, keeping something that may be of interest to a customer damn near a secret.
I purchased the Wireless Home Phone system and hope that it cures some of my problems. At least my phone isn’t connected to wiring that may be 50 to 75 years old. The system has some drawbacks, can’t use a FAX , have to dial area code on local numbers and a few more gotcha’s, but better than what I had. Of course it’s still just cell phone operation with dropped calls, noise and those other little annoyances cell phones produce. Time will tell how well it works for me.
If you’re interested in checking one of these out don’t make a phone call or try AT&T’s web site just head for the nearest AT&T Wireless store. They are the only people that have any information concerning this product.
AT&T is the WORST ever. What a joke! You pay them big dollars for their service and they do not deliver. You get nothing but the run around and end up at the same place. No service for your money. I have had enough. I hope Time Warner is better. But I am not holding my breath. But at least AT&T will not get any more of my money.
att and bell-south are a complete joke and incompetent!! no one knows what the hell there doing!!!! ive talk to over 30 people change to universe it was and is a complete nightmare!!! do not do it if your a business… you will be so mad that you may loose a lot of business and be lied to on cost!! i have a one guy told me today it is what it is ! way to go att good business practice! if you get a price forget it they will charge what they want and if someone made a mistake tough tidy you still will pay what they want to charge you,….. …by the way i been with bell-south and att for ever!!!!
I would like to know why AT&T is considering spending money to buy DirecTV (or any other company) rather than spending the money to upgrade the network and the in-home equipment to provide better, more reliable TV and internet phone service?
Why on earth would anyone in their right state of mind send 829 emails back to back harassing someone to switch to AT&T? Can you just PLEASE LEAVE ME ALONE? When I was a customer or yours it would be long hold times just to speak with a live representative and 99.9% of the time you could not understand what the heck they were saying. Go with Cox Communications they have better customer service skills and more importantly you can understand what they are saying on the phone. Please check your bills and make sure that you are not being charged for OUTSIDE repair/maint .
the worst coustomer service i have ever been exposed to i have been on hold for a hour and half.i was told it would be 10 min.i have bundled service but i am getting rid of everythint.you have deceptive business practices and cannot be trusted to honor your commintments.it takes forever to reach a real person and most of the time you cannot understand them, more to follow.
I got my iphone in Jan. of 2013. My service has been horrible every since. Before getting the iphone, I had a simple samsung. I had reception issues then, but nothing compared to the 4G Iphone. You would think the technology of the phone would make for better service… It does not. I was sold this phone under false pretenses… I live in a rural area in TX and the store that sold me the phone knew this. During a recent investigation that I conducted, I found out that 4G technology is not necessarily good unless you live in a metropolitan area. Otherwise, you are S.O.L… I have had a case open with ATT for about a week now with no resolution; I am a sick man (cancer patient) and I need the services of my phone. I have had to go 10 miles away from my home in order to make and receive calls. I don’t think ATT is giving me any options other than to look into other services that may be available else where. I have been a loyal customer for 20 plus years and would hate to sever ties, but i need to have reliable service.
A bit of background first.
Since 2006 I have had some sort of phone problem on and off. It started with not being able to get the internet. After months of no internet I was then informed that I could get it, which I did. Along with the phone I had somewhat less than adequate operation of both. Loss of service was common, but I was assured that it would improve, it didn’t. Sometime thereafter AT&T took over from Bellsouth.
With AT&T my service got worse. Long stretches of no phone or internet. Every time it rained I lost service. It continued to get worse as time went by. Months passed into years with many calls to AT&T and still the same problems persisted, I finally had enough. I contacted the Louisiana Public Service Commission and complained. I got a plethora of phone calls from various AT&T personnel all saying that the problem would be fixed, it wasn’t.
Phone lines to the house were replaced with no effect along with many trips to my residence by phone repairmen. Then I was told that the problem was in some cable buried about a half mile from my house. I was also informed that this cable was not available at the local level and would have to be special ordered. Meantime a temporary cable would be run, that was a joke. The temporary cable was ran across two driveways and was cut several times in the year or more for spent waiting on the special cable. Not to mention that when it rained I still had no service.
Some time during all this I contacted the Louisiana Public Service Commission again. Once again I got the same song and dance from AT&T personnel, but no action.
Finally I was told that the “cable” had arrived and several months later it was installed. For a while I had fair service. Not good because I still had outages now and then, but they weren’t frequent. However it didn’t last. Within a couple of months it was back to the same, when it rained I lost service. I finally just about gave up trying to get repairs. If it rained I was without a phone for a day or so until it dried up. I just quit calling repair service because when they showed up several days after the rain it was working again.
It is now 2014 and when it rains my phone is out of service for days, it has gotten worse. The last episode was Friday, May 9, 2014 and lasted till Monday, May 12, 2014, when it dried out and went back to working. Your repairman called me after this episode was over.
This morning I decided to try and obtain wireless home phone service from AT&T. I hoped that this might help solve the problem, I was wrong. This turned out to be one of the most frustrating experiences I have ever encountered.
First I played phone tag for a couple of hours calling numbers on your internet site, none of which was the proper one. I would call one and would be directed to another that I had called earlier. No one knew who to call about this wireless home phone. Finally getting thru I got a woman on the line that could barely speak English. Add to that the connection was so bad she sounded like she was in a waterfall. As hard as I tried I could not understand her and I’m not sure she even knew what I was talking about, I just said goodbye.
Trying again this afternoon I got a woman who again spoke broken English, a bit more understandable than the first, but the phone connection was just about as bad, no waterfall just no volume.
For an hour I tried get a bit of information on this wireless home phone. Every question I asked took many minutes to be understood and much time more to be answered. It appeared to me that she was reading it from somewhere and had no idea what she was talking about. Things that she told me were disjointed and not very clear. All I wanted to know was how much, how soon, would my number stay the same, etc. From the answers I got she had no idea. After about an hour of this I asked to speak to a supervisor. She said OK, but after 15 to 20 minutes, no supervisor. The last thing she told me was something about this wireless thing not working with internet service, I never found out what she was talking about. I had had it. I told her to cancel whatever and said goodbye. An hour later my phone quit working, saying it had been disconnected…..????????
Totally frustrated with this whole episode I had my wife call the Louisiana Public Service Commission and launch another well deserved complaint.
Stan at the Clovis California store Address: 1030 Shaw Ave #103, Clovis, CA 93612
Phone:(559) 324-0156 has the worst disposition of any sale person I have ever came across. It was near closing ” 29 min before closing to be exact ” on Sunday 5-12-2014. I wanted to know just some basic questions on the phones. If you want good service do not go to Stan.
I bought my iPhone 5S at AT&T Sacramento, CA, and signed up for their $45 per month special. One month later Im told that the special does not exist and since then my bills have been between $280-$600 plus….of course having burst a blood vessel over this, it seems that AT&T are a rip off corporation, greed being the key word here. I have Xfinity WiFi at home so barely use the iPhone and yet it seems I am being charged for some outrageous amount cutting into ones budget to say the least….not a company to recommend and I wish I had listened to my daughters advice and hooked up with Metro PCS $50 unlimited everything….what a farce and rip off…hopefully you overpaid CEOs will see this and do something about it….
The recent service that I have received from an AT&T. As a military member, I have travelled all over the world and in countries where you would not believe they would have cell phone service, but yet right here in the U.S. I have talked to numerous AT&T reps who have told me If you bought your device in a AT&T store it could possibly be refurbished. Upon further investigation and talking to another supervisor, yes, the person who told me that was a Floor supervisor, I was able to get the defective phone ( a replacement for the first one I bought and it crashed), replaced. Well, after all of that the delivery was scheduled, but I am being told that the address was incorrect and that they phone was returned. I call the AT&T and explain this to the rep and her response was “You can go to Target and purchase a GO Phone until we can get this cleared up. This is by far the worse service that I have ever received!! I have been with AT&T for well over 10 years and never have I had this type of service. By far the MOST unprofessional service!! I would not by any means refer any Soldier (New or Old) to use AT&T!! At this point, I am ready to move on and take my chances with one of the other mobile services that AT&T claims that they are better than.
Att experienced a network outage for two days in my area. I work from home and Lost two days of work. I asked for a credit on my account and the rep said he could apply 5 dollars. I said that doesn’t compensate me for my loss service or work. He transferred me to a supervisor who told me to take it or leave it. Sure refused to give her name and said i should have taken it and then hung up.
I have been a customer of AT&T for over 40 years and for the most part it has been a good experience. However, on April 1st (could have been the 2nd), 2014 that opinion drastically changed.
In January, 2014 we moved into a new house. I received a past due notice for February, March and April. The letter stated my internet would be disconnected if the amount was not paid immediately. That is quite understandable. I immediately called and spoke to one of your internet representatives. I explained we has moved and I felt the statements had either been lost in the mail or I simply misplaced them. I fully admitted I owed the past due amount. She stated I would have to pay the amount, plus a late fee. An argument ensued. Having been a long time customer I didn’t think I should have to pay a late fee. She said you will have to pay the amount plus the late fee, “forget you” and hung up on me!!!!!!!!!! I was completely shocked by the rude response!!!!!!!
Hopefully, a company of your prestige would want to be informed of such an incident. I can not imagine that you would want to keep such an employee.
I have my cell phone, internet and until recently a land line with AT&T, but truthfully after this experience I feel to continue service with your company is condoning rude and unprofessional behavior. Please check my payment records.
Sincerely,
Donna Blue
I am sending my complaint to fox investigates and or 3 on your side. I purchased a phone for my son whose birthday was March 25th. All he wanted was a phone for his birthday. I ordered the phone and when I received the phone it was the wrong one. I called At&T which stated that I could take the phone into the store to return it. I returned the phone to the store but was charged a restocking fee which was credited to me (thanks). However, the phone did not work out for my son so a couple days later I contacted At&T and was told I could send the phone back due to buyer’s remorse. I returned the phone the next day. I called At&T to see if they had the phone a week later but they said no. 2 weeks after that I contacted At&T again which stated they did not have the phone still. Finally, a couple of weeks ago I got a rep who said they did have a phone but it wasn’t the one they sent me. I explained to her what happened. I also asked her why I was being billed when I had returned the phone within the time frame given. She reviewed the acct and said that I should not be billed for this. She tried to apply a credit but it would not go through. The rep sent my acct to have the adjustments made on it but the adjustment department said the billing was correct. I am very upset because I am paying a bill on a phone that was barely used the couple of days my son had it. I am contacting my local news station because I am sure there are others that this has happened too. At&t is wrong and their reps can’t even explain why this occurred. They just continue to say you are responsible for this but I work in billing and I know that this phone was sent back in the correct timeframe plus they bill a month ahead. I will be heard if they chose not to listen.
I needed 10 cents to keep my voicemail on , on my phone, I have prepaid, I needed to go to the store to get a new phone, hardware was not acting right. I also forgot that my time expired on my phone. I CALLED CUSTOMER SERVICE TO ASSIST ME THIS , I NEEDED 10 cents to keep my voicemail on until I got to the store today to get new phone and to add money, THEY TOLD ME NO!!WOW!!!!! over 10 cents . …. just to keep voicemail on , so if someone called or needed me they could leave a voice mail… no help from customer service , can anyone tell me why ???? I have had service with att for a long time, horrible experience…….
At 4:49 I finally reached a resolution thanks to Doug.
Today at 11:15 I called AT&T. MISTAKE it is now 4:04 and I’m still on there.
What do a televangelist and an ATT rep have in common? They are the only people who can make millions of people jump up and shout “JESUS!!!!”
They have the worst customer service in the history of American capitalism.
NEVER will I EVER use Uverse again!!!!!
I totally agreePaul
My DSL modem went out 04/28/14 I called customer service only to find out that I would have to pay $100.00 to get it replaced, of course I think it was unfair for me to pay for their equipment, the only options given to me was to get a ‘FREE’ upgrade to uverse with Free modem and installation. I heard many bad things about uverse and after 1 hr of talking to Reps and Supervisor finally agreed to have the services switched. My installation was suppose to take place 04/30/14 between 1-3pm. Well needless to say this did not happen, I checked my email to see if my date was still on only to find out that ‘I need to contact customer service’ AFTER 1 HR AND 45 min on the phone with them I was told that there was a TECHNICAL issue and my apt needed to be rescheduled to Sat 05/03/14. This was of course unacceptable since Wifi is needed in my house to run several things. Well after a long discussion my Apt was changed to Friday 05/02 1-3… I knew I was going to have this issue but yet thought well let me give it a try… Stupid me why did I even get involved with ATT again I started to switch that night but thought well since I WAS PROMISED EVERYTHING WILL BE TAKEN CARE OFF I give them another try.. WELL AT&T YOU DONE IT AGAIN. I even doubt if anybody reads these comments or even take action. I want compensation for the last 5 days that I did not have any service. Its final time for school my teen was unable to use the Laptop Thanks to your incompetence in providing Customer Service. Very Very Dissapointed in you. I have been a customer for over 30+ years and you WILL loose me and I will post this on other sites if I dont get some type of call back or compensation.
Christina, you may want to check with Conic.Net to see if they can provide ADSL to you home. You may still have to have ATT for phone but this ISP is far more reliable and service is the best I have seen. They “love” to yell at ATT for or with you when there are ATT issues.
Thank you for choosing AT&T. A representative will be with you shortly.
You are now chatting with Max.
Max: Hello my name is Max. Thank you for allowing me to be your specialist today. How may I assist you?
Jared Goolsby: Hello Max, why does my bill indicate that I have a promotional upgrade offer for -$32.00 for 6 months when I have been promised by several associates that this promotion is supposed to stay on my account until the year 2096. Also the upgraded internet speed is also supposed to be discounted until 2096.
Max: I can help you with that.
Max: Please allow me a moment to review the promotional offers on the acccount.
Max: *account.
Max: I apologize the promotions on the receivers are the ones until 2096. The promotion for the TV is for 3 months and the promotion for the Internet is for 6 months.
Jared Goolsby: Yeah that is a BIG problem. I have printed the previous chat sessions promising me that the promotions would be applied to my account until 2096 as that was the only reason I agreed to the upgrade. I need this corrected on my account asap so that it reflects what I was promised. There is also supposed to be a $150.00 credit being applied to my account that I was promised due to the issues I had after the upgrade installation.
Max: I apologize we do not have promotions for the TV and Internet that last until 2096. May I know when you were promised the $150 credit?
Max: I haven’t heard from you in awhile. Do you wish to continue this chat?
Jared Goolsby: yes I do
Max: Thank you for waiting. I’ll be with you in just a moment.
Jared Goolsby: I am sorry as well because an I am sorry from you is not good enough right now. I want what I was promised because I have now spent way too much of my time on this. I want the promotions added to my account until 2096 like I was promised and agreed to. I was promised the credit last week and then again earlier this week.
Max: I do see that you were promised a $50 credit. I can go ahead and apply this credit. I apologize I do not see you being promised a $150 credit, we also do not have promotions for the TV and Internet that will last until 2096. I apologize for the misinformation regarding the length of the promotions.
Jared Goolsby: This is insane. I need you to have a manger call me not a supervisor I want what I agreed to. There is no misinformation regarding the length of the promotions. I have the digital doXXXXented proof of what I was promised and I want it honored.
Max: I will transfer you to my manager now.
Please wait while I transfer the chat to Polina.
You are now chatting with Polina.
Polina: Hi,my name is Polina. I’m sorry for any delay in reaching me. I see that you have been speaking to another representative. Please allow me a moment to review your previous conversation and I will be happy to assist you further.
Jared Goolsby: Thank you
Polina: I’m sorry for the delay. I’ll be right with you.
Jared Goolsby: Ok
Polina: I’ll be right with you.
Polina: Thank you for waiting. I reviewed your account info, and I can see you were offered an upgrade and this promo has an expiration date.
Polina: The only permanent promo you were enrolled in is a waiver for 3 receivers.
Polina: I can provide you with aditional12x$5.00 off for your U-voice 200 plan.
Jared Goolsby: The expiration date was supposed to be the year 2096 I have the chat session printed and saved as a pdf showing that I only agreed to the upgrade to U450 and higher speed internet access if it was applied until 2096. I have also doXXXXented chat sessions where this was verified by an AT&T associate after the upgrade took place. In the conversation I specifically said that I do not want to have to cancel a promotion to avoid paying more and that I would only agree to the upgrade if the promotional period lasted until the year 2096 like the receivers I have on my account. I want this honored as I have spent way too much of my time trying to hold AT&T accountable for the promises made.
Jared Goolsby: At this point I don’t even care about the $150.00 I was promised I just want my account corrected to reflect what I was promised and what I agreed to.
Polina: I’m sorry for the delay. I’ll be right with you.
Polina: I understand your concerns , but each promo has an expiration date, and representative who offered you this upgrade told you about lengths of the promo. He mentioned 6 months. in 6 months you can call us , and I am sure we will be able to provide you with great promo prices.
Polina: But this specific promo lasts only for 6 months.
Jared Goolsby: If that is the case then one of you associates made an unauthorized adjustment to my account. I specifically told Shane and I quote: “Ok I will take the promotions, as long as, if I do not cancel them until 2096 my bill will no go higher than $190.00 + taxes.” Shane responded: “I have provided $32 promotion on your TV and $10 on your Internet. Belive me you are getting best promotion on your account. just you will be paying $180 + taxes”. So if this specific promo last only for 6 months I need you to change it to a promo until 2096, issue me as many credits as you possibly can for falsifying agreements made and the complete inconvenience this has caused me, my family, and my time. Also have a manager call me like I asked previously.
Polina: I’ll be right with you.
Polina: Mr.Goolsby, I can assure you that you were provided with great promo prices for 6 months, and as I said I can add 12x$5.00 off for U-voice 250. And what representative said about changing promo till 2096 it was about free receivers only.
Polina: Today we issued an adjustment for $50 .
Jared Goolsby: No sorry you are completely wrong. it had noting to do with the receivers. I would appreciate if you have someone with the ability to correct the situation call me within the next hour that is in my local area.
Polina: One moment, please.
Polina: Mr. Goolsby, unfortunately we will not be able to provide you with such a promo you are requesting about. if you would like to talk to my manager, I can only transfer chat to him. He will not be able to call you back.
Polina: Would you like me to add promo for your U-voice ,as I offered you before 12x$5.00 off.
Jared Goolsby: Unfortunately you are incorrect with that as well. The associate I spoke with over chat yestday called me on my cell phone while I was on the chat with him to verify the credits that were supposed to be applied. I need you to either have your manager call me or provide me with a direct phone number to someone that can provide resolution for me so that I don’t have to wait on hold or go through a call tree. P.S. I am not requesting a promo I only want what I agreed to to be honored.
Polina: Thank you for waiting. I’ll be with you in just a moment.
Polina: I understand you perfectly, and I am sincerely sorry for this misunderstanding. ATT does not have such a promo, and manager will not be able to prolong this promo till 2096 as you are requesting. I can only transfer chat to my manager.
Jared Goolsby: Then transfer me to your Manager… I really thought you were a manager and was why I was transferred to you.
Polina: There is no such a promo which can lasts forever. We have different which has expiration in 3 , 6 or 12 months.
Polina: OK, let me transfer you to my manager. Thank you for your patience.
Please wait while I transfer the chat to Islam.
You are now chatting with Islam.
Islam: Hi, I’m sorry for any delay in reaching me. I see that you have been speaking to a representative. Please allow me a moment to review your previous conversation and I will be happy to assist you further.
Jared Goolsby: Good afternoon Islam. I would appreciate a manager whom can make account decisions/adjustments permanent or promotional to contact me via my cell phone at the following number: 505-280-7995 I would like to discuss my account, what was promised, and how AT&T is going to correct the situation. Thank you.
Islam: I do apologize but there is no way that a company could offer a promotion for 82 years. I understand that this might have been told to you but i assure you that this must have been a misunderstanding.
Islam: I will not be able to call you, I am sorry about that!
Islam: I understand that is the reason you accepted the upgrade but if this current promotional rate isn’t of your liking we can change your package back down as it was.
Jared Goolsby: I don’t care who calls me. Someone from AT&T needs to contact me about my account immediately.
Islam: We are talking about your account now through chat as you had come in to chat about your service.
Islam: If you would like to have a conversation over the phone we do have phone Managers available but you would have to call in to talk to one.
Jared Goolsby: I can assure you that there was no misunderstanding from me as to what I agreed to. There is a way a company can offer a promotion for 82 years because that promotion is on my account for my receivers due to an error on AT&T’s behalf. I also do not care what you have to do to honor what the previous 4 associates I have spoken to have promised/verified in the previous days before this chat session. There is no misunderstanding about it. All I am seeing now is that promises were made from your company to me and now they are not be upheld at my expense.
Islam: I am sorry but there is no possible way I have to apply such a prolonged promotion to any account.
Islam: We can bring you back down to the previous bundle you had before if you want, but there are no promos that for that long
Islam: I am sorry about all of this!
Jared Goolsby: Islam, I would like for you to explain to me very detailed what you are going to do to fix the issue I am experiencing as a customer. How is AT&T going to uphold promises that were made to a customer. Who is going to be held accountable for unauthorized account adjustments etc.
Islam: I can give you a $20 credit for being originally promised something that doesn’t exist, and I will be sure to have the representative that provided this information coached appropriately by his manager.
Islam: You should have received a confirmation for the changes that the representative did, either by email or post when he upgraded you. And also on your bill that had the upgrade, the most recent bill, has the exact dates of when the promotions on your account will expire.
Jared Goolsby: Really?!?! This is how much AT&T cares about providing customer service and ensures that expectations are met and exceeded? I can assure you that I have never dealt with such a crooked and corrupt company in my life. yYou can apply the credit to my account along with making sure that the other credits I was promised in the total amount of $150.00 is also applied. I will continue to escalate this issue until someone contacts me via telephone. Nothing else is to be done with my account without my authorization.
Islam: Once again I am sorry but there is no possible way anyone or any company could apply on a promotion for 82 years. I will apply the credit as I promised.
Jared Goolsby: Then apply it for as many years as you can.
Islam: No this is not something i can do either.
Islam: I will only apply the $20 to your account and I am sorry but I am unaware of the situation of the $150 credits I only have record of a $50 credit from 4/24/2014 and Max has applied that already to your account.
Islam: I have applied the credit to your account and as of now you owe $138.10 for the current charges.
Islam: As far as the company, we send out confirmation to changes that are done to any account so that the owner of the account doesn’t get any wrong information or any misunderstanding. If the representative misunderstood and gave the wrong information we provide you with the correct info so that you would know what you have signed up for or changed just in case.
Islam: For example if you were to look at the bill, under any of the services, it will have the day the change happened, what was removed, what was added, and if there is a promo on a service it will say how long it is there for.
Islam: I haven’t heard from you in awhile. Do you wish to continue this chat?
Jared Goolsby: $50.00 for each time a service technician had to come to my house to fix the faulty equipment that was installed during the initial upgrade. Beside the point now…. What are you going to do to retain me as a customer and save the reputation of AT&T from the thousands upon thousands of people that will be made aware of legally binding agreement made by an AT&T representative and a customer. To respond to your resent messages, this is why I initited this chat session. I saw my bill with incorrect informtion.
Islam: I’ll be right with you.
Islam: I have applied the $20 one time credit to your account for the problems that you have had. We have provided you with the correct information of what you are signed up for.
Islam: For any additional credits dealing with the technicians that came out for repair, you would have to contact them, we applied $50 as a manual credit because we did have a note on your account stating that this was to be applied but never was.
Islam: I can transfer you over, through chat, to contact them and see what is going one with the remaining $100
Islam: I haven’t heard from you in awhile. Do you wish to continue this chat?
Jared Goolsby: Correction, you have provided me with the information that I did NOT sign up for. No need to transfer me I will just begin with sending email with the chat sessions attached to the corporate leaders of AT&T.
Islam: Thank you for waiting. I’ll be with you in just a moment.
Islam: This is the correct information; Neither AT&T nor any other company can guarantee you a promotion for 82 years. It might have been a mistake that was said by one representative but that doesn’t make it a real promotion, unfortunately. You have been a customer with Uverse for the past 4 years and the reason that you never heard of this promotion in the past was that because it never existed and it will not exist.
Islam: Is there anything else I can assist you with?
Jared Goolsby: Yes you can can explain to me what I need to do every time a promotion is about to expire to have a new promotion applied to my account to continue to receive the same monthly charges I have now as was alluded to by several AT&T associates.
Islam: I’m sorry for the delay. I’ll be right with you.
Islam: This is not a the policy of AT&T to keep applying promotions to customer accounts year after year. We give you an introductory rate when you first sign up and after that promotion is over we bill you the full rate of the service.
Islam: You have been accommodated and given promotion after promotion just to satisfy you and keep you as a customer.
I’m from Michigan and we have had Uverse well since it came into our area and love it. We’re down in Florida visiting and they have Bright House. Man does it suck, sorry for the language. The guide is slow to pull up the shows, if you forward it to see what’s on later it goes blank until “it catches up”. Why can’t Uverse come down to Florida? It seems like Bright House has a monopoly here and I think they should pass go and NOT collect the $200.Just saying.
My name is Randy. I live in Milwaukee Wisconsin and my family and I have had uverse for over 5 years now. We love the service, but as of late I just want to say we have been very dissatisfied with the service and connectivity. In the past few months I have had my main DVR box crash 2 times, I’ve had techs come out 3 times to fix the wiring which we were told has been done wrong all along, have had multiple connectivity issues with the secondary receivers, and over the last 24 hours I’ve had to restart the modem on 5 separate occasions. This issue should be resolved by now. I want to keep using uverse but all of these issues make it extremely difficult to want to stay a loyal customer.
they said I have cerdit since 2012 up until 2013
And i am having data issue and want help.
AT&T is charging me more money for another plan
Plus $15 plus $20 a month. I need a plan that is
Conducive to my price range every month…
I need a plan that allows me to pay anywhere
Between 50 to 70 dollars a month…
This is ridiculous my bill is so high I sould just go back to Cox because they were not that high. And every time I call I get some one on the phone who us rude.. the worse customer service. You are over charging me.
I recently switched my plan with AT&T to their new $160.00 a month plan for 4 phones. I talked to someone at AT&T who said it was no problem and they had taken care of everything. When I received my first bill it looked like there was a problem I called them only to find out there are things I was never told. My daughter had upgrade her phone on February 7th 2014 and the plan rules went into effect I was told February 2nd 2014 so her phone is not eligible for the discount because she paid the $200.00 when she upgraded and didn’t finance the phone through AT&T. Also when our other phones break or are lost and we have to get a new one unless I pay full price and finance it through AT&T that line will also not be eligible so eventually all of the lines won’t qualify for this plan and you can’t go back to your other plan. I was never informed of this when I called to switch plans and they could clearly see that my daughters phone was recently upgraded, I wasn’t hiding anything. The supervisor told me that all of their reps were trained to explain this to customers (I guess my rep was absent on this day) I told them since they record these calls pull the recording and they would see that this wasn’t told to me and they said they couldn’t do that. Nobody would agree in this stupidity why would any parent fiance a phone through them and pay full price to be on this plan? Why isn’t there a disclaimer in their commercial stating to have you ask if your line qualifies and to be aware of future upgrade costs? This is very misleading and I am filing a complaint with our Attorney Generals office and have already filed with the FCC. So parents BEWARE if you go on this plan and your child loses or breaks their phone the line will probably not be eligible for this discount anymore. This is so underhanded and sneaky it’s pathetic and after many years with AT&T I will be moving on to a new carrier I will gladly pay the cancellation fees to be rid of such a low life company.
Similar thing just happened to me and when you call, not one person I talked to could I understand and of course, they offer a “one time credit” and think that is going to solve it all. I am so upset and I have 5 lines and a tablet with ATT. I will be moving on also unless they rectify this issue on my account. All the rep could say was, I can read you back the agreement, and I told her I could educate her on the agreement but when we exchanged the phone that was under warrenty, and suggested we upgrade to 5S, they told us that it would not effect our plan and I also called a rep at ATT and verified. They told me that this rep would be re educated and they had it all in their records but would not change the plan back on my one line. I am furious and unless fixed will encourage everyone to go anywhere but AT&T. In the past year they have gotten more shady in their transactions and every month, my bill changes.
I have had uverse internet service for one month. It has been a horrendous and frustrating time. I have made so many calls to technical support that I know get routed to the head tech in tier 2 support automatically. I have had 3 tech visits. Also had 2 others ones that were scheduled but cancelled by the techs because I was not home even though I was assured by the reps who setup the appointments I did not have to be home. I have been promised callbacks and text message follow ups and have yet to receive one. I had to wait for over 5 hours yesterday for a tech because the “appointments” are scheduled from 8 am to 8 pm. The last agent I spoke with on the phone seemed to quickly identify a line problem that is not in my building. Everyone agrees my service is bad. I just paid my first bill which was over $200 for all this aggregation. I am trapped because AT& T is the only provider I can get. I want to escalate this fiasco to a corporate level. Do you really want me to share this post to get more attention as I am being encouraged to do right below this form?
AT&T is the worst phone carrier. My wife and I left T Mobile after been a long time customer. I been having a problem with this company for a very long time . I even talked to a senior manager in She was no help. She supposed to called me back within 24- 48 hours in she have not attempted to email or call. I have talked to over 5 reps and my problem is still not solve. Before I continue to deal this unprofessional company I will move to another phone carrier. AT&T is a company full of lies and uncaring workers. I’m really hating I left T Mobile. Well t- mobile I ‘m on my way back!!!!
I have been disconnected so many times trying to resolve an issue with your company….First of all I’m trying to communicate with people who don’t speak fluent English and I keep getting different answers to the same problem. I will be changing to another wireless company who offers a better price for the same service….yes I’m breaking my contract but you have also not supplied me the service contracted to me. This is a shame because I’ve been a valued customer for many years and I will not be paying any fees….
Lisa
Another long term customer who is very unhappy with customer service at AT & T. They are scripted and are not problem solvers or service people. My problem is still unresolved even with many phone calls to At & T. Even received a commitment to contact me on 4/16 at noon from a gentleman in the “Retention Dept” who has yet to contact me. I will not renew my contract with AT & T after what I have been through. Very disappointed. Hello Verizon!
Well I have just about enough of it all. I spent my whole day yesterday being transferred to one person after another just to get answers on my account. I personally spoke to Dan, Carol, Christopher, Peter, Gloria, Katie, Carla, Jay, Eric, Kevin and Sebastion. I have a problems with my account for so long, but the big one stated couple months ago. They were installing Uverse in our neighborhood, I called put in 6 trouble tickets my phone was messing up. They know because I purposely called from my home phone so they could hear it. They set up so many appointments and no one showed up. I tried over and over to explain that while phone out so is my wifi, without the wifi all my Iphones are working off the plan and costing me more money. That’s why I had bundles everything to begin with. I was mad I had sat at home so many days waiting, I paid a portion of the bill and said as soon as someone came and fixed it I would pay remaining. I wake up one Sunday half naked walking thru my house to some random man in my yard looking thru my window waving he’s working on it. And as it was they had spliced the line down the street while installing Uverse, go figure, like I already didn’t tell them that. So I did what I said paid remaing bill, however no service turned off for non-payment. Of course called complained I didn’t even have service you blew me off for 3 weeks. I told them I want a credit for that time frame on my services, instead got charged reconnection fees. So now as I have been paying my bill monthly I still refuse to pay for that month. As I now have all my Iphones turned off, no TV and spending my time on the phone trying to get this fixed. I made it very clear I WAS NOT paying February bill. I may be a stay at home mom, but I have a large family and my time is worth that. When I worked if I didn’t show up to a clients even once I would had lost my job, unless and emergency….BUT 6 times then come unannounced. The man was wearing just regular clothes, what if I thought he was a burglar and took drastic measures, would have been sad for all. But I running to put clothes on noticed the truck out front. So here in Texas a lot of families have guns, I have small children we don’t. My husband was sleeping but he woke up when I screamed, he was angry, but told him let it go, he’s fixing it. That is what we wanted even though the situation was embarrassing, I eventually had phones and wifi that day. My husband works for a computer company that he can work from home instead of driving an hour back and forth everyday, but most have internet. During this time he had to drive to the office. His company also has an agreement with AT&T for discounts. We went in person and gave them paperwork, to this day I have not had one credit. I did not originally set up this account, my 15 year old son did at the time. Who lets a 15 year old sign a contract?? So I bundled everything, moved all my current services and put under my name, that was 4 years ago. As a communication company since 50% OF THE PEOPLE I SPOKE WITH DID NOT SPEAK ENGLISH, maybe you should add a button to push to claim which language your customers prefer and buy them some new headsets, you can barely hear a darn thing. I currently have no services and angry and frustrated that nothing has been done, another day wasted. When I finally gave up yesterday they said I had 21 reports just for that one day, this has to be fixed or I have to waste today moving all services. Happy Good Friday, I have better things to do.
Recently I switched from Cox Communications to AT&T U-verse. The cable from my home to your pedestal is buried somewhere between 1 inch and 1/2 inch. if at all. When my neighbor complained about it, I checked it out. To say it is a lousy job, is an understatement. More like they swept it under the rug. When I called in about the problem a service technician looked at it and said, we are not responsible for the contractors work. I have heard this statement several times from AT&T customer care representatives.
I called about problem with my service a few days ago. After 5 calls lasting over 30 minutes each, with someone from another country that barely spoke English. They would put me on hold and finally hang up on me. On the fifth attempt I reach a very pleasant young lady from the US and the problem was solved in a few minutes. She said the overseas contractors should have fixed the problem.
I am attaching a photo that I may put on Face book to inform those thinking about changing their service. They should know what to expect.
I wanted to speak with a V.P. of operations but unfortunately ATT doesn’t make this easy. Perhaps he or she is in Bangladesh.
J. R. Vinson
From: Commander R H Belser III
To: Mr Stephenson
Subject: SC Case number 1400739
It’s April 15 2014. I’ve attempted to unscrew erroneous ATT billing since November 2013. I have done so via three letters directly to you and wasted many, many hours over the phone with a rep named “Cleo” in San Diego and another rep in New Haven, Connecticut named Daphne Cobb.
In case you cannot i.d. the case number, check SC 1400058 or 1400369. Those case numbers, as well as the 2013 case number were unilaterally cancelled by ATT though the over -billing continues at my beach house rental property. Re-read that last sentence: ATT unilaterally cancelled the complaint case though there was no resolution.
I clearly stated in my three letters that I want only what your sales team promised: a combined package for telephone, internet, and Direct TV at the rate of “less than $96.00 per month” . I have been overcharged over $300.00 to date and the March 2014 bill was $138.00 .
I have been unfailingly polite and civil in all my communications but enough is enough. The mendacity of ATT is
equaled only by the ineptitude of your resolution team. One example of that ineptitude is the fact that ATT has continued to use the service address and phone number to contact me EVEN THOUGH I HAVE MADE EXPLICIT that the house is a seasonal rental property; I do not live there, receive mail there and infrequently visit there. When the summer rental season is complete, on Labor Day, I am pulling the plug on ATT permanently. If I did not have renters in the house now I would do it today.
Disgustingly giving up on recouping the money you have ripped off, I remain , Sincerely-
Ritchie Hugh Belser III
Commander, USN, ret.
AT&T “PUC” to whom ever reads this know this, that if ever my patticence have been tried it has been by AT&T, however know this the author of this notice does not give up, understand does not give up I will go as far up the ladder as I have to will go public will own you if you think I am kidding try me. Better yet I challenge you to after all you have for the past 45 days and guess what you have my attention and now I am going to get yours. You say you are going to contact me and resolve the issue well you have exactly till 11:AM on 04/16/2014 if not resolved my actions will take place not a threat but a promise. Oh and by no means do I mean a harmful promise in a physical way, but I will have the final say so on this with the proper authorities who will listen and will resolve. Been a customer of AT&T since 1988 and it is absurd to be treated in such a manner.
Long time customer of AT&T (over 20+years). Back in September of 2012 I had my home number changed and requested AT&T show it as unlisted/unpublished. I was told by the AT&T Rep that this could be accomplished. Reason for this service was due to an “Order for Protection” that I had placed against an individual stalking my family and myself. My request for AT&T to change my service was at the direction of the court and the local police. Sometime in November 2012 I noticed I was getting many calls from individuals that would have not known my new number. I called 411 Directory Assistance, and low and behold, I was not only given my Unlisted/Unpublished number by the operator but they also gave out my address.
I called AT&T immediately and voiced my concern. The Rep that I talked to apologized for the problem but could not tell me why it happened. AT&T’s response to my complaint was to have me change my number again. So again, I had AT&T change my home phone number and show it as Unpublished/Unlisted. Again, I called up those individuals that have a “need to know” my number and embarrass myself like I was trying to stay a step ahead of the bill collectors or whatever with these number changes. This was in November of 2012. Things seemed to be going well until one day I received a call from a local charity asking for a donation. Interesting thing was they asked for me by name. I queried the individual as to how they got my number and they advised me through Directory Assistance. Approximately two days later, I received another call from an individual that had lost my Cell Number and went to Directory Assistance to get my home phone number. I immediately placed a call to AT&T to advise them of the problem. I also called Directory Assistance to confirm that my home phone was able to be accessed. I also checked the internet and discovered that my phone number was published under the 411 listings for AT&T and in their White Pages Directory. The customer service Rep transferred me to the Office of the President and I was put in touch with several Reps at that location.
I was contacted by a Kim Clements (sp) whom identified herself as the Manager of the Office of the President. She apologized for my inconvenience and had me hold while she confirmed that my number could be accessed through 411 Directory Assistance.
She explained that she would look into the matter and that I would get a call in a couple of days. This was March 5, 2014. I will add here that AT&T has been charging me for a service that they have not provided since September 2012. Two days later I received a call from an individual representing themselves as working for Kim and they proceeded to ask me what my problem was. I restated the complete story to them once again, and was given the same old “I am sorry” line. The Rep said that they would have Kim call me back in a couple of days. Two days later I received a call from Kim and was told by her that she was still looking into the problem and would get back with me. Approximately two days later I received a call from a person named Gigi representing themselves as working for Kim and asked me once again to repeat my whole story to them. By this time frustration was setting in just from the perception that I was getting from these customer service reps and my problem. That was that they just did not care. I told Gigi that if she needed to have me restate my problem to the same department for the third time I needed to talk to someone that had the power to help a customer. Gigi told me that the only thing she and AT&T could do is have me change my number again. She told me I would get a call the following week. About a week later I received a VM from Kim Clements (sp) again but it showed up on my caller ID as a Blocked Number. I called back to the Office of the President to advise them of this and Kim called back and apologized for the number being blocked but is was her home phone and she was working out of her house. How convenient, her Blocked Number seems to work just fine.
We discussed my problem and she said she would get to the bottom of it and once again Apologized for my service. Approximately March 18, 2014 I received a VM from Kim telling me she had some information for me. I returned her call within 10 minutes and was put into her VM. I left her a message as to the best time to call me. Never got another call back.
Last week I called the Office of the President to ask if someone was going to get back with me. I was advised that Kim had closed my complaint on March 12. And that her resolution to my problem was to change my number again. Kim also put in notes that the customer never returns her calls so that was another reason for her closing the complaint file. I asked why she called me on March 18, six days after I am being told that my complaint was not longer valid, and I was told that they did not know. While I was on the phone with this person they told me that Kim would be calling me in about a half hour to explain. Then this individual in the Office of the President told me that Kim was calling me right now and that I should hang up to take the call. I advised them that I had “Call Waiting” and that no call was coming through. With that they said they were sorry again and hung up. Today is April 14 and I have yet to receive a call from anyone from AT&T.
So there you have it AT&T. So much for your Office of the President to try and make the customer feel like they are dealing with an “Important” group. I see this as nothing more than a smoke screen to keep the customers away from those that run the company.
P.S.
Still waiting as a paying customer AT&T!!!!
I am upset with your company with regard to combine billing and wireless service. I have been with AT&T for over 10 years. I had my combined bill stopped on Feb 18 or 19, 2014. I paid my January combine bill on February 7th. but now am receiving the January wireless bill back on my April wireless bill which your company is stating I never paid but when I contact the combine they state I have paid. I have now been disconnected because you collected my money back on February 7 for the combined billing which included my wireless charge but you now show them outstanding on the wireless side and now one in your organization can seem to get this correct for me. I have been calling since Mar 24th trying to get this resolved but get a case # CM20140411-86522318 on Friday April 11th after having my services put back on Friday only to have them disconnect me again today. After 2 hours on phone again this morning neither combined nor wireless can get this corrected and I am still disconnected from my wireless. I want some to check into this matter to see if this is how you treat your consumer worldwide because this has left a bad complaint about AT&T the way I have been treated by your representatives. Telling me to just pay my bill and they will put my services on again. I am sure your company received my payment that I went to my bank friday after being on the phones with your representative only to call back from my bank with the my bank representative on the phone with you for another 2 hours to get a case # CM20140411-86522318 and was advise that someone would contact me but that didn’t happen they just disconnect my cell phone services
I have internet only service in my home. On Sunday, April 6, 2014, my internet service stopped working. Monday, April 7, I called into technical support and was told there was an outage. I called in Tuesday, April 8, and was told that the problem was being investigated. Wednesday, April 9, still no service, called in in and my line was checked. I was told that my line was good, but my modem is still blinking red! Each day I call in I was told to reset my modem, which I do to no avail. Thursday April 10 I call in (same thing, “reset your modem”). I told the technical department that something is wrong because all of my family and friends that have at&t in my town have their service working and my modem is still blinking red. I am attending school online, and at this point, I have missed 4 days of school. Also I am using the 4g network on my smartphone because my internet modem in my house is not working, thus I am paying for data through my cell phone company. I finally convince the rep to send out a technician to my home. He came out and was at my house for approximately 15 minutes. MY MODEM WAS BAD….
I know it will probably be said that I should have gone somewhere else to log on, but why should I when I am paying for service in my home!
I chose AT&T because I thought your company was a good fit for me. I starting to doubt that very seriously.
Hopefully your numerous customers across the country will not be subjected to the service that I did not receive!
Two weeks ago, I ordered the new Galaxy 5 phone. It was supposed to arrive no later than April 11 at home via UPS. However, it never arrived. When I tracked UPS on line, I noticed that the driver had delivered the phone at an incorrect address. Then, I contacted AT&T to explain the situation. The AT&T representative suggested me to go to a “Corporate” store and get a new phone. She made me an appointment to get the phone. However, after waiting for more than one hour, the store manager told me he was not responsible and offered no solution to this issue. After I left the store, I contacted customer service again and, at this time, I asked to talk to the supervisor on duty. And, again, she did not offered any solution and said that the store that sold me the phone was responsible for resolving this issue.
I called the store and Juan, a salesperson there, told me that the store was not responsible and said that they could not send me another phone because “I would end up with two phones for one price” and that would be unacceptable. He also said that I had to contact UPS in order to resolve this issue.
I finally called UPS and they told me that they were investigating this issue and that there was no timeframe to get it resolved. They advised me to contact AT&T to get a solution.
As you might see, none of the responsible parties gave me any solution. I’m very frustrated about the poor customer service that AT&T offered me. Nobody wants to take responsibility of this situation. Terrible customer service!! I would like to get a solution. All I need is my phone!!
Long time wireless customer for ATT and never file any complaints against ATT before, its first time. Because of recent promotions by other operators, I decided to switch to other company as I was getting lot better offer than my current ATT plan (in terms of both features and price). Since I am on contract with ATT, I decided to open chat session with ATT to find out what will be my ETF (Early Termination Fee) per line. (Kristine Young was the rep on chat session), During conversation she was curious to find out why I am leaving ATT and she was wondering if her manager can give me a call to see if ATT can give me options, She arranged a conference call for me, I got a call from ATT customer relations and after 26 minutes of conversation it was decided that ATT will honor me Unlimited Calls + Unlimited Text + 2GB of data SHARED BETWEEN 4 LINES, and total cost = 26 x 4 + Tax, this was not a great offer (as compared to what I was getting from T-mobile) but I still decided to give it a shot and try it out. During the conversation I made it very clear and repeated that make sure I should not be charge more than what was discussed and the rep repeatedly said 26 x 4 + tax – shared mobile data between 4 lines and rep mentioned it will be effective from 17-APR-2014.
Next day (04/10/2014), when I looked at account, it was already updated with new plan. When I clicked on view plan details, I saw $130 as my new charges for that plan, this made me confuse and I connected to a rep on chat session (Shelby Johnson). I had to repeat whole story all over again to Shelby and she said, she is not seeing any other details on my account other than “Mobile shared data plan” and she was not able to confirm the price that I discussed day before – she said price would be 124.60 + Tax !!!
I was really going mad at ATT and she says lets do conf call again, OMG, one more half an hour session. This time some lady from ATT calls me and says “I am here to resolve all your concerns” really, ok lets start, long story short – she was NOT able to help me out at all – so I asked her to put me bak on my previous plan.
Now I want this comment/complaint to be reviewed by ATT officers and answer couple of questions.
I) Is this how you treat your long time customers ?
II) What kind of people ATT has hired – one day they talk one thing and next day they talk different, no consistent stories ???
II) ATT lack marketing skills,they made me talk to them as I decided to switch to t-mobile, they offered me some package with some price tag that was discussed and now next day they come back and says “Ohh that is not possible”, att can not honor that price tag!!!
ATT made me confuse completely, either I am stupid or ATT customer care officers or both !!! I have a strong feeling that because of lots of customers are leaving ATT, ATT has started playing dirty games with loyal customers to retain them!!
Bottom line sooner or later I am going to leave ATT and will never come back again as they lack professionalism.
I hope, my concerns will be addressed and ATT will take actions against inconsistent behaviors by their customer care relations and stop playing dirty games with customers.
Dhaval
I am trying to upgrade my phone. I have had the same phone for two years now it is a used iPhone 4 and neither one of the buttons work 80% of the time. I simply want to upgrade my phone to another iPhone bc I rely on my iPhone to sync with all of my other apple products for work and also school. (I am a full time college student) however when I went to upgrade I was informed I would have to pay the $100+ for the phone AND my bill each month would increase from $15 a month to $40 and if I did not want my bill to increase I would have to pay full price for a phone and just pay for the phone in monthly increments, so either way my bill would increase $25 or more each month, and that is just for one of my four lines. I have been a loyal customer with AT&T for over 10 years (one of the lines has been active for over 20 years) I am very disappointed that AT&T would treat customer this way and over charge a customer who is already paying a large amount each month just to buy a phone that worked. They were not willing to work with me or try to do anything to help me get a working phone when I contacted customer service. This gives me a whole new out look on the AT&T company. At this point I would not refer any of my friends or family to AT&T. As a business major I would like to say this is a very poor way to treat a customer and very poor customer service. I hope that this will help the company to realize their poor choices and can help current and future customers to think twice about what they are getting and to realize that they should do something to help loyal customers like my family who simply just wants a working phone Ito be able to function in this world that relies in smart phones to function.
I’ve been a customer since 1975 when I got married and still have the same phone number. These last couple of years have been a nightmare if you need customer service. I spent 1hr 15 min. today trying to resolve a problem with my bill. They transferred me multiple times to the wrong dept., most of them in CA and I live in TX. They also kept transferring me to depts. that answered the phone in Vietnamese and had no idea of what I was trying to explain. My problem was never resolved and I finally gave up. AT&T has turned into the worst customer service I have EVER experienced. I now understand why so many people are opting for other providers. It’s time to take my business to a company that actually appreciates their customers.
My mother passed away on 9 Feb 2014 and I am her executor. I have her mail forwarded to my address but between her death and finally receiving a bill from AT&T the bill was past due and more charges added. I called to have her service cancelled and try and get them to credit some of the charges credited since the service was not being used. No they could not do that but would credit the amount from today to the end of the billing cycle. How nice!? Also, when I told them that mother passed away they said sorry for your loss and then the next thing out of mouth was is there anyone who wants to continue the service. How callous and tacky. I am glad I cancelled there service years ago since their customer service has not changed.
Why did you hire and allow to stay employed an unscrupulous, corrupt, and controlling AT&T employee named DOUGLAS MILLER who works in Customer Service? After AT&T charged kept charging me over DOUBLE the normal amount every month (NOTE: The reason they charged me double was because when they switched me into a “cheaper plan”, DOUGLAS MILLER forgot to cancel my original service so I got charged for both. I called an told him last month, but he refused to fix it. He was over-charging me by $400 a month. So, when I called again this month to ask why my bill was almost $1100 for 2 months, employee DOUGLAS MILLER refused to tell me why my bill was over $525 every month instead of the $125 I was promised (or almost $1100 for 2 months instead of $250 I was promised for 2 months). Each time I nicely asked him to explain the bill and I requested a “correction” to remove the extra $400 each month for 2 months, he said AT&T can not give away $400 a month in “courtesy adjustments”. When I said I do not consider a “correction” to be a “courtesy adjustment”, he got really angry and made threats and said he would be giving me $0 and black-balling me in their database so any time I call, no one will help me. When I asked to be transferred to Billing, he refused. When I asked to speak to management, he said he was management. He said he is the highest level person and no one else at AT&T would be wiling to help me. Even though I had paid $243 on Saturday (which was $100 over what should be owed to date), he said I had to pay the rest of the $1100 that was “owed” (remember this is an undisputable error that everyone else I spoke with at AT&T agrees is clearly an error except DOUGLAS MILLER) before my children and I could have AT&T service. He angrily threatened me that if I tried to go around me, he would shut off our service again and again. Then, when I called the local store manager who had made the mistake to see if he would correct it, he apologized and corrected his mistake which resulted in a correction (credit) to my bill of $400 times 2 or a total of $800 (which is what they overcharged me). A total of 5 AT&T employees from the local store managers to AT&T Billing tried to back out this mistake, but then within hours, the corrupt EMPLOYEE NAMED DOUGLAS MILLER cancelled out their correction and shut off both my and my children’s cell phone service. each time he left me an angry message that said if I do not pay $1000 for last month’s bill, he will keep shutting off my service personally. He says he will be checking on my service every day and each time he finds out someone in billing changed HIS decision, he will cancel our service again and put back the $1100 balance. Again, this is almost all an error because they double-billed for 2 months, I have paid the 2 months in full for the correct amount but he refuses to listen. All he cares about is getting the upper-hand over me and ruining my life–rather than providing good customer service by simply correcting THEIR billing error. I am a victim of their billing error and now this evil-doer customer service agent who seems to take pleasure over torturing an innocent single mother who is simply trying to have phone service to communicat3e with their kids. My God, how can such a person work in Customer Service. I have saved all this threatening voice messages if you would like to hear what he threatens me. Also, simply check my phone records to see every time a Billing corrects my bill, he backs out their correction then calls me with more threats. Please explain why you have an employee like DOUGLAS MILLER working in Customer Service. please explain immediately. Thank you for your anticipated time AT&T.
Monthly there are overcharges on my bill. I signed up for economy service for my 2nd home in Florida. Routinely ATT changes the service I agreed to and levies standard rates for long distance calls! Each time I call to complain I’m transferred to numerous people, none of whom can help. There is nowhere for customers to get immediate redress thus I am tracking down the CEO. Randall Stevenson in Dallas, TX. plus posting my experiences online. Below is what a typical “help chat” looks like on their site. It’s my real life experience yesterday~ it is CRAZY!!!:
Thank you for choosing AT&T. A representative will be with you shortly.
You are now chatting with Amy.
Amy: Hello my name is Amy. Thank you for allowing me to be your specialist today. How may I assist you?
linda: I was overcharged on my Mar 2nd bill.
Amy: I can help you with that!
linda: I have International Basic Rate plan, one rate nationwide calling. My monthly rate as quoted on your Nov 26, 2013 personal letter to me is $28.93.
Amy: May I have your account number please?
linda: XXXX XXXXXXXXX
Amy: Is that about your cell phone?
linda: no. landline
Amy: Thank you for the information.
Amy: May I have your full address please?
linda: XXXXXXXXX
linda: ft lauderdale fl 33311
Amy: Your inquiry requires contact with a specialist who handles accounts in your area. Allow me a moment to connect you to a representative who will be able to assist you.
Please wait while I transfer the chat to the appropriate group.
You are now chatting with Wesley.
Wesley: Hi, I’m sorry for any delay in reaching me. I see that you have been speaking to another representative. Please allow me a moment to review your previous conversation and I will be happy to assist you further.
linda: thanx
Wesley: You are most welocme.
Wesley: welcome*
Wesley: Linda, are you logged in to your online account?
linda: no i am not. I am looking at the bill
linda: i don’t have time for user names and passwords, please help to settle this now.
Wesley: To protect your privacy, we have enhanced our Online security features. For your security, you must be logged into your account in order to obtain help with your inquiry.
linda: att makes it impossible to have user friendly service for customers!!!!!!!!!!!!!!!!
Wesley: I apologize for the inconvenience you have experienced.
linda: and what? I need help
Wesley: In order to protect your private information, please provide me with a verification item from the list below.
• 3-digit customer code showing after your account number / telephone number
• Amount of your last payment or last bill amount
• Last four digits of the account holder’s Social Security Number
linda : with pleasure
linda: XXXX, $360.08, XXXXX
Wesley: Thank you.
Wesley: Linda, I can see that your bill was $360.08.
Wesley: It was high because you were charged $327.55 for long distance.
linda: do you also see that I am on a n international basic rate plan and one rate nationwide calling. i am holding the doXXXXent sent to me by att dated nov 26, 2013 confirming all of this as fact.
Wesley: I will check it for you.
Wesley: I am working on your account.
linda: Is this not in your computer terminal- i am losing valuable time
Wesley: I apologize for the inconvenience you have experienced.
Wesley: Yes.
Wesley: You are on an International basic rate plan.
linda: ???
linda: and what about my credit for the overcharge as well as nationwide 1 rate plan overcharge?
Wesley: Linda, it is showing that you exceeded the International minutes usage, that is why you have been charged extra.
linda: what is the minutes usage limit amount and what is the charge beyond the minimum limit? THIS IS RIDICULOUS!
Wesley: I apologize for the inconvenience you have experienced.
Wesley: I will check it for you.
linda: ATT ROUTINELY OVERCHARGES ME. I AM ALSO LOOKING AT A CREDIT FOR $1802.22 ON MY AUG 2 2012 BILL. (have a look in your computer) there are others as well. Every month there’s always an overcharge and I plan to seek legal redress if this is not sorted out immediately!
Wesley: I’m sorry for the delay. I’ll be right with you.
Wesley: Linda, I am escalating your concern to my manager.
Wesley: So please bear with me.
linda: Observe, there is a continuous pass the buck- also a characteristic of att
Please wait while I transfer the chat to Sam.
You are now chatting with Sam.
Sam: Hello.
Sam: I am manager.
Sam: Please allow me a minute to read the chat you just had.
linda: It will be my 4th agent of the afternoon, thank you.I am fed up with att overcharges, excuses and passing me on one person to the next. You have computers and know what I’m talking about.
Sam: I apologize for the inconvenience you have experienced.
Sam: Linda, I can see that you are on basic rate plan.
Sam: You do not have any international and nationwide calling package.
linda: then please do the right thing and set up my credit andlet me get on with my business day, pleeze1
Sam: If you make any call you are charged $0.07/minute.
linda: DO THE MATH. I HAVE BEEN WILDLY OVERCHARGED
Sam: I can undertand you.
Sam: It is because you made a lot of International calls.
linda: THERE are 2 international calls, total 57 min @ .07 is $3.99!!!!!!!!!!!!!
Sam: Your bill is high because you haven’t taken any package to lower down the cost of international calling.
Sam: So you have been charged $0.07 per minute.
Sam: apart from that you are charged tax on the usage you made.
Sam: This is the reason your bill is high.
linda: Your explanation makes NO sense.
linda: 2 interntional calls both on same day for total 57 min. at 7 cents per minute. what are you not getting?
Sam: Please allow me a moment to access and review your records.
Sam: I will double check this information for you.
linda: Jan 19 56 min. to Bermuda, 1 additional call, same day, 1 minute= 57 minutes @ .07 which totals $3.99- Are you trained to frustrate customers. This is a no brainer.
linda: If you subtract the chargeable rate for 57 min then subtract it from the total billed, I am charged $255.92 for domestic calls!!!!!!!!!!!!
linda: I need to speak with CORPORATE. This should not be happening!
Sam: The calls you made to Bermuda in that you were charged at the rate of $3.38 /minute
linda: The rate I have always been quoted is .07 otherwise I would NEVER have talked by phone. I have SKYPE.
Sam: I apologize for the inconvenience you have experienced.
linda: i want this overcharge sorted out, no apologies, please
linda: I am looking at a bill dated Aug 2, 2012
Sam: Linda, if you want this concern to be sorted out please call at 1800-288-2020
linda: Calls to Bermuda were overcharged at .19 and .38 respectively- a far cry from $3.38 you just confirmed. Even at .38, the bill would be $57.00 but it’s not the rate I was quoted.
Sam: They will sort out your concern the best way possible.
linda: So now I’ve wasted close to an hour without resolution? You can’t help me either_ the Manager, did you say???
Sam: I am sorry I am unable to help you with credit for the calls you had made. You will need to call us at 1800 288 2020 to have a word with manager on the call.
Sam: I appreciate your understanding.
Sam: Is there anything else I can assist you with?
linda: I will waste no time posting this email thread online to warn customers about ATT!!!!!!!!!!
Why complain about the shortcomings of a company. They are boring and lack the immediate fascination of short-lived reality stars. AT&T management has constructed a barricade of platitudes interwoven by cut-rate scripts that isolate management from providing service to the customer. Gimmicks, low introductory rates, bundles, and our acceptance of poor performance have congealed into the New AT&T.
This customer service model closely resembles turn-of-the-century hucksters focusing only on the sale, not adding value. AT&T has turned customers into commodities, faceless, nameless peons, resulting in an Orwellian vision of endless masses masochistically gulping swill from the altar of mediocrity. If AT&T expressed genuine concern, rather than constructing disingenuous platitudes, customers may see a glimmer of hope. Having your hope destroyed is disheartening, but adding insult to injury, you have to speak with a representative who is also force-fed the company gruel. Each call is controlled focused on a deafening reverberation of the melancholy mantra: “I am sorry for the inconvenience, but…”. This compulsory groveling coupled with mandatory repetition erases all self-esteem. The Machiavellian minions of management mislead, muddy, mollify, and then transfer customers in a jerky circular fashion reminiscent of a secret society initiation. AT&T must have a round board room to instill a consistent corporate culture of the jerky circular process.
If we accept mediocrity then we are doomed to become mediocre. I reject AT&T’s mediocrity and vote with your wallet.
I must agree with so many of the unhappy long time customers sharing their comments about this company. It is truly a sad situation when a company as large as AT & T is, doesn’t care enough about the consumer to take these comments serious. I will be so glad when my contract is over because not only is the service poor, promises broken and not to mention you nickle and dime a customer to death for every thing offered. I have been with AT & T over 20 years I have Uverse (boxes on 4 tv’s), Internet, cell phone and home phone service and when I call to inquire about adding a wireless connection to one more tv you want to charge me a $49 one time fee not to mention I will have an additional charge each month for the extra receiver. When does a customer get anything waived. You know I’m going to have the service for at least a year so why charge a one time fee for anything when you all ready have as many services as I do and have had for so long. It is understandable why COMCAST is so appealing. I can’t wait to change my service. they were glad to offer me a plan for the one tv and has offered to pay to move my other services if it’s worth it for me. Now I’m in the process of try to get out of my contract without having to pay an arm and leg or have my credit all “JACKED-UP” because you are famous for that type of punishment I hear too.
Your company has the worst customer/technical service I have ever seen, I have not even had my equipment installed and have already been disgusted by the service I have received. My problems started when a technician decided he didn’t want to complete my 4 box install after that my dsl was disconnected because uverse was “supposed” to have been installed since then I have been subjected to lies, update Calles at 11:00 at night , people not calling be back as was promised, and 2 more appointments being canceled without notification. I even went as far as to take off of work to make sure there was no issue only to be canceled o. I have been a charter customer for years and am currently regretting my decision to change service providers.
I agree w/every complaint mentioned above. Did finally make it to a person in the office of the President, she worked out my problems and gave me a great new rate . That was over a month ago, and now she isn’t returning my calls. I have been complaining about their customer service for years!! Never changed. Caren Newman.
I have been an AT&T customer for almost 10 years. I WAS the happy customer that always told friend, business associates, etc. about the goo service and products at AT&T.
That has now changed. In July 2014, when moving from my home, AT&T Uverse contacted me with a good offer at my new address. However, I was told I could not move my service, as I had done many times before. I had to order new service, so I would need to disconnect and turn in my equipment.
I contacted Uverse and did so, I received instructions for returning my equipment and did so. I received my last bill and paid it. Several weeks later I received another bill; I contacted Uverse and they apologized, explaining that the initial representative did not cancel my service correctly. I was assured it was not cancelled and I would receive no further bills for the old address.
A couple months later, I received another bill. I again contacted and requested a supervisor, who told me pretty much the same thing. This continued for several months; I received phone calls, I also contacted the person(s) that I received my new service from, I sent an email to AT&T online, I communicated via a chat, I opened a compliant ticket with customer service, etc.. etc. etc. The bottom line is that I have continued to receive a bill for my old address and NO ONE from AT&T has ever called me back even though I have requested this time and time again.
I have made every possible attempt to resolve this issue, with no response from AT&T. In the meant time I have a family plan wireless account, wireless home phone, internet, Uverse and IPad service with them, that are all current and paid each month.
It is unreal that they have not resolve this issue or even attempted to contact me to resolve it. These fraudulent charges must be removed immediately.
I need this email communication to go to Lori Lee, VP Home Solutions; she is responsible for Uverse service. As one VP to another, this is totally unacceptable service. You must provide your existing customers with good service, while you continue marketing and gaining additional customers.
I need to receive a response within 48 hours. My next letter will be sent to Randall Stephenson CEO, with a copy to my attorney and the attorney general’s office.
Hello CS, can you email me so I have your contact info. i am having a huge billing problem as well, and plan on seeing the attorney general this week. It would be nice to know how you are proceeding with your problem, my email address is joseph_de_la_XXXXX@hotmail.com
I have been lied to since started with at&t i was promised $65 monthly payment each for 4 people, I have been having problems with att every month. Two girls dropped the line because of the dishonesty of att leaving my bill high, i called to add an extension , because i am not able to pay the balance that is remained on my account, I have paid my monthly bill but i was told that it was not enough. In the process of resolving my situtaion i have been hung up about 10 times and been left of the phone for about 4 hour i have for people whom witnessed how i was being treated by the att employees. This not fair for me because there are actually people who care about the credit i see that att is trying to, to do so.
I see we all have the same identical problem….I’m looking for a solution. In September, like a dummy, I called AT&t about combining all my service….it has been a nightmare…here it is March and I’m still having to fight with them….the biggest problem I have is the U-verse…they do not offer it in my area….set me up for installation to find out it’s not offered. I was also told about cell phone (that I didn’t need), but because the bundle package was so good I went ahead and got the phone…..terrible mistake…39.99 for nothing…fist bill over $100.00…I called to complain…somehow I ended up with another u-verse box (which not offered in my area. I returned the system…a month later I get Collection letter. I called AT&T again and again and again…I’ve never seen such a missed up company…..finally thought I had the collection part taken care of until tonight I get another notice from the Collection agency. They’re no help, will not tell me how to or who I can contact at AT&T…My blood pressure is going through the roof….Can we not as American Citizens Boycott or Sue AT&T…This is ridicoules. Now on Monday I will have to spend all day again to try and straighten this mess out again.
I have been an ATT customer for years. I have 5 phones on my plan. I heard that ATT had lowered there plan rates.. I called to inquire and the lady at the other end checked into it .. switched me over.. and that was it.. no explination of anything else. the problem now is my son’s phone broke and he is away at college so I checked to see if I had a upgrade option and I did. I was going to have him go to Walmart and get a phone with the 2 year extension to my contract. When I called ATT they informed me that his line would go from $15.00 a month to $40.00 because of the plan that I had. None of this was ever explained to me when I switched my plan.and I do not like having him away from home with out a phone. I am so un happy with ATT that I think its time I take my business to Verison.
I have spoken with 5 different agents in the last 24 hours and still no resolution. The supervisor lied when she promise to resolve the issue. These fool changed the phone number without my mother knowledge and act like they can’t change it back. She is a senior citizen and have had this number for 20 years. The problem with changing from u-verse back to land line they have no experience. The customer service sucks and something needs to be done. I will take it farther with reporting to everyone I can from news broadcaster to state leadership. Someone will be held accountable.
I had AT&T wireless service for less than 1 month. Everything was working fine. Out of the blue today while I was driving I received a call from an 888 number. I was in traffic so I answered. I heard AT&T and began putting my ear piece in. After getting everything together I heard the person on the other end was asking me to verify my address. I gave my address and the lady asked me why did it take so long. I went on to tell her that I was in traffic. Long story short…. 15 minutes later….both of my lines were cut off!!!!! I have a daughter that is also on my plan. I called AT&T and the fraud department tells me that they cut the phone off becuase I could not verify my address which was a LIE. I provided my information. They then told me that I needed to fax over a copy of my driver’s license as well as a utility bill! I explained that I did not have a driver’s license that matched my address, but I did have a lease. They lady that I spoke with was RUDE. I switched my service from Alltel and my daughter’s line from T-Mobile. We both have resumes that lists our numbers. I am PISSED. They told me that I could not get the services back on with providing them a Texas i.d! I may not remain in Texas so why should I have to go purchase an i.d?!?! I am upset, disappointed and frustrated. AT&T was a HUGE dissapointment. Now I have to get a new number and switch to ANOTHER carrier, all because they BELIEVE fraud was being committed. I even asked if I could go in a store and show my i.d and let them SEE me, they said NO. This is ridiculous!!!!!
On 3/20/14 my 80 yrs old aunt contacted at&t to to let them know she was moving and requested her phone be switched to her new address, she asked would she be able to kep the same number, she was told that the service would be connected and that if there was an issue with keeping the same number that they would contact her. The connection date was 3/25. On 3/25 I went to the apt and found that the service was not hooked up, I called and was told that no appointment was ever made, that SHE was suppose to call back, there is a record of her call, but again no appointment was made. My aunt keeps records of all the things she does and had a complete list of all the calls she made regarding her move. I called back again and got DONNA, , she was about as nasty as anyone I have ever dealt with, refusing to get a supervisor, I was then put on hold , when she came back on (almost 15min) she said the “supervisor said” , I again requested to speak with the supervisor. after another long wait I got JAMES, he said he was not a supervisor but was above DONNA and will get me a new appointment, then suddenly his phone cut out, after a few sec. (15-20) the phone came back on and he claimed to be having a problem with the phone, as I started to speak again , out it went again, then he came back laughing, no doubt he was muting the line and claiming phone troubles( good plug for at&t) well after some back and fourth he said he would get me another appointment but that he would have to call me back, I gave him my number , that was three hours ago. This is an 80 yr old woman who is a bit hard of hearing and lives alone, oh and did I tell you she is a longtime AT&T employee , retired of course.Well god forbid anything should happen to her and she is unable to contact 911, we will then see how funny JAMES and DONNA would find that, for shame AT&T. I tried three more times to contact some sort of supervisor or someone to speak to regarding this matter, to no avail, thats why I have to post this.
After discussing my refund situation with workmates, family and others. I have found many that never received their payment. All of the above comments are true because that is what I experienced. Yes this is ridiculous, fraud and need help in the Accounts/Receivable/Payable Dept., and some direct customer service dept that all complaints could get help.
I have had the WORST experience with AT&T where my phone lines was disconnected for over two weeks when I took out UVERSE service. I am trying to find the phone number(s) of the complaint and legal departments but AT&T has cleverly hidden them and when you call customer service they say they don’t have access to them. If anyone knows this information please send me an email. I have probably made 30+ calls to AT&T and spent at least 20 hours on the phone trying to get my problem resolved. I am going to bill them for my time and take them to court if I have it.
We’ll I am glad to see I am not the only ones having these problems. It’s sad that we pay so much for inferior service. And it is not any better any were else. I wonder if the president or other high ranking theifs have this problem, this WWW is a scam and we are all being taken. Would like the old phone system back. Get rid of digital and go back to analog. It is not worth it. It just gives the FBI, NSA and so on. the ability to track our movements. There is no more privacy as we use to know. I thank God that he will soon make things right. Amen.
as a retired employee with 35 years of service with ATT who retired before lucent tech. was even a company in 1996 I am being told I am not entitled to a retired employee discount because lucent handles my pension. I think this very unfair since I never worked a day in my career for lucent. I started in June of 2013 by faxing the paper work to national discount center and even mail a letter to Mr. Ralph de la Vega that was returned person not known. Any help that you can provide would be greatly appreciated
You may reach me at 516-594-XXXXX or my cell at 917-859-XXXXX
I have been Looking at some of the thing people have to say about at&t & its so SAD that AT&T GOT so BIG that they don’t give a crap about the People Who they walked all over to get to where they are ( Randall L. Stephenson ) I bet You have a very nice house & car well I can not get a home loan because AT&T sent Me to collections for some thing I did not get I have call so many times that I thing JUST about Every person Has heard My name , I have been told it was taken care of BUT HELL no can anybody from AT&T call Me E-MAIL Me for My # thank You
At&t I have had AT&T for so long & I can not get a home loan , because of a bill I have can The the big man give Me a call & no I know God can not call I’am talking about the AT&T big man or somebody in billing send E- mail for My # thank You
I have spent hours upon hours trying to get one issued resolved, and to date, AT&T did nothing but give me the run around regarding funds that we taken from me that were not authorized. Several people from the AT&T customer care team stated that they did not have an address, phone number and a fax number to give me for corporate headquarters, but I was given a P.O. Box 755, Atwater, CA 95301 and my letter I planned on sending would get routed to the correct place. Not to sure about that but I complied. Now I did some digging around and found this information. Let’s see if I get a response and how long it will take. The customer service is horrible and I never really know who I am talking to and what country that person is in. The long and the short of it, money was taken and held from me from 3/6 to 3/18 with out my permission. I expressed how upset I was and still no one could give me a solid solution.
Dear Mr Stephenson The value and services that at&t relaibly gave in the past have so quickly changed to a poor graded company on so many levels due to imcompetance
and lack of customer support for a once stellar company. I am writting in hoes that someone within the management team can resolve issues that relate to a contact billing error as a result of outside partners selling at&t products without any support. In a world
of so many companies add on products and services the key factor in success is truth in product delivery and service not sell and dump . I can be reach at 954-605-XXXXX or email apinkXXXXX@aol.com
i would like the president of the company to contact me or the ceo to contact me the people you al have working in your office saying they are im the office of the president wow i recorded them also and this one guy said i was trying to hack in to att system by taking to him over the phone so i will say this from the recordings that i have from the regular customer service to the office of the president how rude they are and listening to them i am not rude up set or any thing with them now i will await 48 hours before i release this info to the public and yes everyone need to know the truth about att the customer service area need to be redid if the top have bad customer service skills the bottom cant have them they follow the top. Just to show when we need a higher department we should stay with a regular employee and for them to say your call go no farther i think everyone need to know the truth about this and again on every social site i will post the recording if this isnt resolved from the president or ceo them selves intact even there legal department . randy_johnsXXXXX@yahoo.com is my contact info
This will not let you type correctly…injects in the middle of the sentences…..it is just like the rest of your service. I will send a letter to the FCC and the corporate office.
i have been on the phone with office of the president i spoke to a person whom stated they were from there i allowed them to listen to a recording of a manger of att who was rude for no reason and after asking for there manger they hung up and to top it off a person from the office of the president called and was speaking to me about things that i didn’t call in about which was also recorded and the gentleman was rude and also recorded and i can provided these to you all or you can listen to them through youtube facebook and many other social sites this have to stop att is way better than this and i have been with att for 5 years and this is so sad i am about to pull my business account from here as well along with 2384 other phones since our business don’t mean any thing but we as customers are held accountable for the mistakes of your employees. all of att customers need to know the truth and they will and if you want to reach me randy_johnsXXXXX@yahoo.com
LAST NIGHT (Mon 3-10-14) I was on the phone for almost two hours with someone who could not speak proper English. My e-mail had been hacked and while I was notified on e-mail, I could not pick up my e-mail on my mobil or internet.
I cannot imagine that you dare to call yourselves a communication company. Eventually, they solved the problem and I got a new password. By the end of the conversation, I was so upset I asked to talked to person’s supervisor and he also could not speak proper American English. I am elderly and disabled,but I am not dumb. Since the days of party lines to now I have stayed faithful to you folks. Why do you not believe in customer service? Why are those taking the call in America or if off-shore, why cannot you get someone who can communicate. I must have U-verse where I live, I have wireless and I have my mobil. I guess you think you have no competition. I my case, you don’t … just don’t rub my face in it.
OK, I am steaming again so I must go
Dear AT&T Uverse
I have been with this company for 4 years and the last 8 months I have been treated so badly from you customer service representative to your supervisors!!
The last year and a half I have been in treatment for breast cancer and unemployed. I have been struggling to pay my bill and have asked several times to help me lower the payments. I even discontinued so of the services to lower it. But it just seems to get higher and higher and when I call for arrangements 50% of the time it is ok but then recently I have been treated awful. I ask for courtesy to allow me more time and I get hunged up on serveral times within that one phone call or put on hold for a long period of time??? It so ridiculous!!!!
I have been thinking of cancelling my account because of the treatment this company has given me in the hard times I have been going through. I do not need added stress in my life!!! I have 4 children and I am a single mom. When I try my very best to make this payments I would like it if it is acknowledge and that I am not treated like a dead beat for not paying in my past or getting disconnected. Life has been tough but I am grateful to be alive and I don’t understand how some of your customer service rep. like Josie or supervisor Kim Porter can be so cruel and not compassionate. I made a payment but not the full amount due to 2 deaths in my family and I called to see if my payment can be changed to help me pay the balance at a later time, more time than just 4 days. Also I asked why my bill was so high of $356??? I NEVER pay that much and if it too can be divided into 2 payments I was treated like I had no right asking? If this cannot be handle in a professional and caring manner I would have to take my business somewhere else. I have asked several times to speak to corporate or someone with authority and no one knows who?? I can’t believe a big company like this has these people working for them that cannot resolve this in a positive and professional manner. I don’t ask for discounts or to waive anything just for help in making longer payments that are smaller. That’s it? what’s so hard?
I am sorry that we bith are hsving a problrm I to have been in trement fir zBC I am so anger with this vompany I can scream I am going to just find a cheap cell plan this is so sad I didlike this company eith sll that is within me……I wish u good health
I would like to start by saying I have had ATT for 8 yrs and never been late or missed a payment , now with that being said I was working for a company that agreed to pay my phone bill as a perk of working for them , now in doing so they made payments on time as I did for about 6 months ( I worked for the company 5 yrs but got a promo ) upon my dismissal from the company ( voluntarily ) on 12/31/13 my bill was current and in good standings BUT now 3 months later I get a bill for the last 3 month of service saying I never paid , so the company I worked for disputed charges and ATT refunded them ….. That’s not the bad part the bad part was I had 3 days to come up with $500+ dollars due to this vindictive act made toward me and I didn’t expect ATT to cover it I just simply asked to be put on a plan to clear it up by me paying extra on my following bills and the response I got from ALL customer service agents was that they would be willing to listen to me and help me if I paid the 500+ dollars that I currently did not have .. But I was unaware that they were refunding the $ and was treated like I was a POS by everyone and not one person would even listen to what I was trying to say or willing to help me does anyone know of what I can do ??? Oh and finally from all this I HAVE learned that if you have a ATT account and already have bad credit and won’t mind a little more on your record then start having someone else other then you pay the bill , like give your brother cash and have him pay with cc and then at the end of the year dispute ALL the bills paid and ATT WILL give you ALL your $ back !!!! I think if 100,000 ppl that have a $200 + bill would do this and blast them at the end of the year there’s 2 things that would happen one they would be out roughly 20 million dollars and 2 they would for sure start investigating refund / fraud cases a lot closer and explain to the ppl that willingly put their cc info in to pay someone’s bill that it’s a civil matter and not give them a refund and only give the account holder 4 days to pay ….
In early 2012 I requested an UNPUBLISHED/UNLISTED Phone number from AT&T due to an Order of Protection. AT&T required that I change my phone number to a new one and with that they could show the new number as UNPUBLISHED/UNLISTED. Six months later I called 411 to see if the new number could be accessed through directory assistance, and to my surprise, I was able to get both my number and address through AT&T directory assistance. I called AT&T and told them what happened. They agreed to refund the charges I had been assessed for the service for the past six months and suggested I change my number again so they could put it on the UNPUBLISHED/UNLISTED list. Today (one year later) I happened to check my name and new number on the internet and discovered that I could access my AT&T number at several locations including 411 and White Pages directories. I was also able to access it by calling 411 directory assistance, and noticed that it was published in the AT&T phone directory. All of this for an additional charge of $2.70 per month from AT&T for UNPUBLISHED/UNLISTED services. At this time, after waiting for over 45 minutes for an AT&T rep to answer my call, they tried to explain what happened (after a bunch of excuse making and trying to blame me) the rep said that they did not know how this happened not only once buy twice. So much for service from AT&T. Still waiting to hear from AT&T to see why type of excuse they can come up with.
Over a month ago, I walked into an AT&T store wanted to see if I can save money on my bill. The representative was very helpful and gave me options on how I can save on my bill, one option was dropping my minutes plan, getting U-verse, Internet, and Digital Life. Which was going to save me about $70 a month. I was over excited of all this. After leaving the store I was excited of all the savings but then there were things promised to me by the representative that never happened. I was promised HD channels, HBO, Showtime, and U300. I was also concerned with holes in my wall for the Digital Life, the Rep assured me that their will be no hole in the walls. Come to find out, there is a big box that needs to be mounted to the wall and hole all over where the cable going around my door. Then when the Uverse came to install there wasn’t and HBO, Showtime, HD Channels, nor U300 they only gave me U200. When I called the Rep he assured me that he will take care of it. Waited about a week and it never happened. When I called back to ask why he hasn’t made the changed and he assured me he will take care of it, if I can be at my house on a thursday in the morning for a technician to go to my house to install the HD, I agreed. I took the day off from work to be sure to be at my house while the technician was there but he never showed. When I called the Rep, he told me out he took care of it and that the technician didn’t have to go. I was furious, not only did I take a day off of work but he wasted my time and never called me with an update telling me I didn’t have to be there on the thursday he asked. Also with the combined billing, the online system requires me to link my accounts, while doing so he wasn’t letting me see my wireless bill online just my uverse bill. I would call the support center but they couldn’t find the solution. After a week of working with the support center one rep was about to fix the problem for the inconvinence the agreed to credit my account for $60.52 immediately. I checked my account the day after and no credit was applied, so I called billing to ask about it and the floor supervisor let me know because I have combined billing it will take up t 5 business days. 7 days later I checked my account and still there is not credit applied to my account. I call billing again and no they are telling me it can take up to one billing cycle. What is this? Every time I call I get a different answer and different story. I have been a faithful customer for about 10 years and to be give the run around like this is UNACCEPTABLE!!!! Not only, am I still working with the AT&T store to straight out my account. But the billing call center is not any better! I am so frustrated and getting to the point when I want to cancel all of my services with AT&T and go with a better service. Please email me soon! I want to get all this resolve and get conpensated for all this time and effort on the phone trying to get this resolved. Each call I make to the billing department I am on the phone for 30 minutes or more and half of the time is on hold being transfered from department to department! This is ridiculous! please help!!!!
I need to speak with some one that has general concern to help me about my current situation. AS of this date I’m very dissatisfied and frustrated. I have been with At&t for the last two years or so. I may not pay my bill on the due date but I always pay my bill in full every month. I made my January payment on 1/13 in the store and the CSR debited my account for two full payments. I did not notice this on my account for about a week so when I did I called in to At&t and was told that my payment couldn’t be reversed since it was finalized. I was told to go to my bank for a credit. Which I did on the 1/24 and I received a credit of one payment on 1/31. When I went to make my February payment I was told I owed $500. I then called in and was told that two payments were credited to my account and not one. I have called into At&t with my bank rep on the phone, faxed over my bank statements any and everything for them to tell me that I still owe this money. Every time I call in I get a different story about my situtaion. I have been talked to so rudely, by CSR’s and Managers that is suppose to be there to help the customer. I talked to one Manager on this past Friday and I thought I saw a light at the end of the tunnel just to call in today and to be told that they didnt know what he was talking about. Where do I turn? I am thinking about contact my local news station and going to another cell phone company.
This hard working mother of 4,,,,,is not going to settle for this! I don’t care how long it takes I am going to get my money back for having to pay a bill twice.
RE: 210-842-8747 CC: 730 2
I have called your customer service numerous times regarding the “re-activation” of an account that was closed back in October of 2012, due to selling the property. I did not re-activate it in January 2014 but I did disconnect. How was this done and I do not wish to pay this $60.32 bill received with a BD 2/13/14! If that was the case where was this bill the entire year of 2013? Looking at old files – I don’t have any AT&T bills (although other utilities).
When I call I get only Indian people who have no clue what I am talking about. You are AMERICAN telephone and telegraph. Not India. Please use Americans but also please dissolve this bill. I DO NOT owe for something I never ordered.
We have our wireless service but really, this raises questions regarding the credibility of your company. Your customer service is endangering your customer base.
PLEASE resolve this.
Amy Stieren Smiley
ACCT# RE: 210-842-XXXXX CC: 730 2
Hello,
I am writing in reference to my AT&T UVerse service. I have phone, internet and TV. However, every couple of days my service has gone out. I had had to make a service call almost each week since January. I have had technicians come out and stay at my home almost 3-4 hours repairing my problems. I have also had the modems replaced, finally the last technicians was able to tell me the following “the upload and download capacity is at MAX” that was almost 2 weeks ago. He said that I would need a technician to come out and replace a circuit or something. At any rate, I have not been contacted yet by an AT&T rep to come to my home and set that service out. Therefore in the meantime I have to unplug my receiver almost everyday to get the service to work properly. I work from home and need to have internet service for my job and on the day that my internet service was out I had to use my phone for a hotspot where I incurred an $80 charge on my wireless bill for data. I spoke to the rep and was only credited $10 for service interruption. I am highly disappointed in AT&T. I switched my service from Comcast where I did not have any issues. However, I received in the mail TODAY $200 gift card to switch back. Needless, to say I am considering it because no one has called to neither apologize nor rectify the problem.
VERY DISSATISFIED!!!!!!!!!!!
I am reading all of these comments and complaints which is fine and dandy, but are any of you ever getting a response from anyone?
No answers!!! I am going to comcast.
I have been trying to get AT&T DSL service for over 30 days because I don’t want to work with Comcast any longer. AT&T keeps telling me that DSL is not available in my area because there are no available “ports.” Also, U-Verse is not available. Serveral neighbors have DSL. If there are insufficient “ports” to satisfy demand then upgrade the equipment.
The most frustrating part of this whole experience is being bounced around from one agent or department to another. They all have a stock answer and are not willing to help. On Feb 12 2014 I spoke with a technicial who “promised” that he would escalate the matter and personnally keep me informed about what was happening. It’s been a week now and no new information.
After reading about all of AT&T’s good service in this comment area I’m inclined to forget about AT&T all together. Maybe staying with Comcast is the best solution.
Hugh Lochrane
hlochXXXXX@comcast.net
AT&T has a very serious and most troubling accounting practice. I was a longtime customer of AT&T for several reasons. The company I worked for had a corporate account and when I left that company the Go-Phone service worked perfect for my budget and needs for the time.
Now to the point for writing this complaint. I canceled my Go-Phone account and had a credit balance in the prepaid account system. I took advantage of another cell phone company’s offer for one reason or another. I called your customer service to see about getting the credit back. The 2 call takers and 2 supervisors I spoke with stated I was not entitled to that money back and was forfeited.
“REALLY”
I find this absurd that a respectable and worldwide company like AT&T would tell anyone that if they had a credit balance when they canceled their account that they were not entitled to their money back. The final customer service supervisor (Mark) informed me he was the highest person that I could speak to and was very sorry he could not forward me to anyone else even after I asked multiple times to speak to a manager or director.
“REALLY”
I am hoping by posting this a higher authority at can help me get resolution to this matter.
“One can only hope”
hope all comments are passed on. I have heard by word of mouth how awful service with att is now. when I finally after an hour got someone to talk to to cancel service I got a insincere apology of sorry it didn’t work out. Years of doing business and they didn’t even care then told me I must remind you that if you use your cell phone be sure to not text and drive. what do they think we are stupid children out of text and litterally none of their business after what the conversation was. No thank you for being a loyal customer just too bad. The internet service is lousy. fix it and maybe less would complain about your service dept.
Frustrated to the Max. I had switched to AT&T over two years ago when my wife left because I needed to get her off my Verizon account. I had problems from the start but stuck with it mostly because I liked the phone. Recently, I went back as my contract was ending. I have a terminal condition and did not want to sign up for a new contract. I asked them if they had a no contract plan, and they told me NO. I said then I was leaving. I switched to Consumer Cellular which believe it or not was worse -(they are an AT&T reseller for AARP). It was the same plan but without the contract and a lot cheaper. Well after they almost killed me by shutting my phone off and not allowing a call to Emergency Services, and not wanting to correct the problem I knew I had to switch again.
I was in a Target store and happened to see SIM cards for both T-Mobile and AT&T. The T-Mobile said that traffic was prioritized and no contract holders were at the bottom which could cause a loss of service. I asked the clerk since my phone was a brand new unlocked AT&T Samsung Galaxy S3 if the SIM card would work. She said she thought so, but called AT&T to be sure. They told her yes. I purchased the card, and a few days later installed it in my phone according to directions. I didn’t get the new number that was supposed to happen so I could port my number back to AT&T.Had an online chat which seemed to have good information. I did what was suggested and did receive a new phone number. Activated the phone, added money which was confirmed, but still doesn’t show in my account. I went back and had another online chat with a representative who assured me it was fine, several times and with the new number I could easily port the number from Consumer Cellular and gave me the number to reach that department.
I called that department and spoke with a representative who was rude and yelling over me. I asked for a supervisor, and she simply put me back into the line. It had been over 30 min. for them just to answer, I had been online and on the phone for over 6 hours. I waited another 30 min. and hung up. The next day, I called back, and immediately asked for a supervisor. I did actually get one. He told me I needed a new SIM card! I said I just bought a new card as instructed. He said yes and that is assigned now to the number….I told him, that was the number that I was just given the day before and told it was a temporary number so that outgoing calls would go to that number and incoming calls would still go to my original number while it was being ported. He said that was correct which was why I now needed a new SIM card. I said that was absurd and if I put in a new SIM card, then the same thing would happen, I would get another new number and have the same problem. He said that was how I had to do it. I told him that made no sense and I am handicapped and in the middle of a blizzard and was not going to the store again. I asked that a SIM card be sent to me with the number ported, and sent on an overnight mail to me. He refused.
I then went back to the online chat, had another representative that “wanted to help”. He listened, said he would do what he could. Soon told me the same thing that I needed another SIM card. He then to his credit got another supervisor without my asking. She called the porting department and spoke to the same person who I had already talked with, and guess what… was told that I needed a new SIM card. I said the same to her that I would have the same problem, and her only response was that was all she could do because it was the wrong department! So far now, 2.5 days to figure out the sim card without a resolution, and I still haven’t solved the fact that I have confirmation of putting money on the phone, but it showing up as having no money! Absolutely terrible service. Time to try calling corporate headquarters and hope that I can reach someone that is reasonable.
Another dissatisfied customer, going on 3 years having been with Verizon for 8 years. I’ve already spoke to T Mobile about breaking up with my current carrier (AT&T). I’ll either be switching to T Mobile or definitely going back with Verizon.
help getting internet 478553XXXXX
I’ve been an AT&T member for many years. They harassed me to get into contract w my cell phone. I finally did after going ever single thing with the rep (make sure no hidden fees) I was 1 month behind on my bill, they didnt just suspend me, the cancelled me completely and charged me a month in advance and 250$ cancellation fee! I called the reps (whom are NOT friendly @ all) and got sent to a supervisor. Supervisor stated she would remove 1 month advance and cancellations. Well, ya think? I didnt have that service usage for a month Im certainly not paying for it. They wouldnt pull the phone call where the supervisor said she would fix THEIR error…. just Asked if i wanted to be reinstated- i declined because being a customer after almost 10 years, ya think Id get a 30 day leeway, so I went with T-mobile whom I love btw!!! Cheaper, CSR’s are GREAT.. Anyhow, so I get a letter today- they never removed that stuff, they just reported to my credit! I just emailed the head CEO Randall Stephensen… let’s see if this company can actually honor something. They’re starting to get a bad rep with people from what I hear!
I had nothing but problems with this company after all my life using this company. lack of caring and make it inconvenient instead of since it is a communication company it does not communicate, My internet service was bare minimal and instead of since I have had them at this address for 13 months making me happy, attitude was too bad we don’t care. went to another internet company and am getting the service I asked for.
OMG where to start. I have been a customer since the iPhone launch and I have stayed a customer, upgrading every 2 years. On December 19th I upgraded my phone to the 5s iPhone. Since that upgrade I have been fighting with your company to fix an issue. The issue is the caller ID. It is showing a name that is not mine on caller ID. I use this phone for business and can you imagine how it feels when someone I call on regular basis asks me who this person on the caller ID is? I have been into the store several times only be told that it will be fixed in 72 hours. Well I am going on my 8th week of this issue and being told 72 hours it will be fixed. To be told it is the land line carrier is not a good answer to me. It is a bug on your side and I keep being told everything looks good. Here is what happened. I had the 4s, the caller ID was fine and has always been fine until I upgrade to the 5s and guess what..Not my name on the caller id. To say I am livid is an understatement, I don’t think I can even describe how I feel but really super hostile to AT&T right now and I am about 1 minute from canceling this plan and jumping to another carrier. You don’t hold contract anymore on iPhone which is really the only reason I came to AT&T in the first place. I have talked to Apple and they agree that it is the carrier issue. I expect some call from someone in your leadership to take care of this issue. If I don’t hear back from someone TODAY to resolve this issue. If I do not hear back I will cancel my plan, get a new number and a new carrier. 8 weeks is way to long for this to be going on. I will not pay my bill this month and if I don’t hear from someone today I will be canceling my service with you and I will not be back.
A totally upset customer,
Rhett Harrison
I have the same issue. Ive been divorced for 4 years and opened my OWN acct, under my name.
I started datring a lady in Tampa and when i called her she asked who XXXXXXXXX which is my EX’s name showing up on the caller id/
She is not on my NEW plan and never will be. Still today 4 yrs later XXXXXX shows up.
Then im lied too about my PLAN Change.
Good Luck
In November 2013 we switched to Att uverse, upon doing so the sales rep talked to my husband about possible switching cell phone services. I took over the phone call at that time to make sure if we decided to switch it was beneficial for our family we had been with Sprint for 10 years! NO ACTIVATION FEES and we wouldn’t be switching until our next bill cycle! Plan was sold to us at 56 per line! Activated on 12.23.2013 ATT charged me a November service bill when my phones where not even turned on I was still under Sprint and activation fees which they waived on 01.31.2014 ONLY after I supposedly spoke who they call assistant to the president, They shut my phone off after having ONE month and gave me a 535 invoice I was with Sprint for ten years!!!!!! Mind you in order to straighten this out I had to call from another phone because my services were shut off! This was their mistake and lack of customer care because even when I called them to get fixed they REFUSED only accepting payment of 331 to get activated in addition admittedly NO notes on my account from Dec 17 and Dec 23 phone call to there Customer service Dept My daughter was traveling to Knoxville TN yesterday and I had no idea my phone service had been disconnected until 2pm and NO ONE at ATT was willing to help me unless I made a payment in which I made 205.5 for a November Bill in which I WASNT EVEN USING AT&T!!! ACTIVATION DATE WAS 12.23.2013!!!
I want my account credited for November in which I never used your services, in addition Micheal S your Team Manager really needs customer service training! I hope that call is recorded! For Randall Stephenson CEO assistants to the Presidents LOL, I am sure he doesn’t take home assistant President pay, you sir may be good at politics but you need to get a better organizational structure for how to treat employees, then maybe you wouldn’t need assistants because it starts on the front! Would never work@ATT
Update to my earlier rant. At 8:20 am AT&T was going to restore my service they turned off with a push of a button because they messed up, and this has nothing to do with paying the bill. They switched me back to Uverse without me authorizing it as of yesterday. After several calls today and tons of apologies, which are not sincere. I have switched my service to another carrier. AT&T sais they would restore my service tomorrow and we told them forget it. This was the last straw, and please if someone at corporate AT&T sees this, contact me. I do want to let you know how poor your customer service is. Bounced around ten times today.
This is the first time I have ever written comments about any service, but AT&T is so poor that I have to write and I hope the corp. people review these. About 2 months ago we got a phone call telling us that uverse was now in our area and w could upgrade from DSL. We did and that is where the nightmare began. They installed uverse, and it worked on and off for a while. After 4 techs coming to my home over the next two weeks and “fixing it”, we had t removed and switched back to DSL. The last tech here said our signal was too weak because we were too far away from the hub. They hook my DSL back up, have to start a complete new account and over the next few weeks it won’t work right either. When one of the techs was at my home, he tore out a bunch of wires to get things to work and it hasn’t. Now as you can imagine, I have had several calls to AT&T with the bounce around factor and the “Oh I’m sorry” statement. All they do is apologize on the phone, don’t care at all. Just yesterday my DSL went down, I called and they told me that I am being switched to Uverse. I didn’t authorize it, who did? Since the first change everything is screwed up, my service, my bill, and it is the most frustrating dealing with this poor service and most of the time getting someone on the phone who barely speaks English. Needless to say I am looking into another provider. As a matter of fact I am sending this via my cell phone, because they have my service off until they can figure out what they did. POOR, POOR, CUSTOMER (lack of) SERVICE. STAY AWAY!
All I want to do is be able to talk to an agent here in the USA about my problem. This seems to be an impossibility and the foreign agents can not understand or answer my questions. They read for a prepared script and only want to sell me different services that I do not want or need.
AT&T has become like the Post Office. Raise prices and lower service. Well I am going to drop them and go to Verizon.
Wow no different from than those before me, was having dinner and then att arrives at door , nice young man stated the construction that was happening a couple of months ago was for the fiber optics and that now I am so lucky to have them available. I use to work for Verizon FiOS so I have history with what fruits and troubles fiberoptic services provide. Once we conversed nothing special paying same amount with current provider, after. 3 rebuttles stated he can save me 60 dollars a month great. Guarantee install and no trouble or hassle . so I took it , being a responsible consumer transition provider ending cycle with install date, install date comes, att arrives after 20 mins stated weak signal , weird I thought, was told fiber optics were to my home knowing they connect to a distribution box, rescheduled due to work outside, next day I took off so I can wait for them and nothing all day I get a call at night stating they attempted to work but didn’t have access, I argued was here all day no one came no one was around the neighborhood, 2 days went by nothing same song reschedule no access was fed up and started to argue back, come to understand as they rescheduled back end they noted (the technician) that they were waiting for me to talk to my neighbors for access being the transformers lay on properties and not on neutral alley ways. At no point was this relayed to me until I squeezed info out of them, didn’t hear from them for another couple of days then att stated that engineering got involved and that I wouldn’t be able to receive u verse after all that my property is too far to receive it. This individual nearly a week ago came and promised services that were in no way feasible ,according to the engineering team, to be my family and home business. Att left me trying to either reconcile with my previous provider, find a horribly fee in fueled counterpart of the same company, or the alternative which most frown upon. Either end att taught me a lesson never trust them, they interrupt ur life with a half a**ed assement on the area to then state sry but we have to cancel ur order due to engineering problems. They stated they would compensate for the matter, collectively on the phone for 3 hours and having to paint this scenario to about 5 to 6 reps a call shows me no one cares here paycheck to paycheck
To whom this letter may concern…that is, if AT&T is ever concerned of their customers, not to mention, their business because apparently, it seems that they don’t. AT&T seriously sucks s*** out of a**. I’m not even sorry to say but I am sorry for the people who work for AT&T, though. I really am. I am sorry that you people have to deal with angry customers like us all the damn time because your so-called “high-speed” internet f***ing sucks. I normally don’t use offensive language but in the rare times that I do, I really mean it and am really angry because it really calls for it. Who knows? AT&T executives could be laughing their a**es off right now as they are reading this letter and every letter out there that is a complaint. But guess what? AT&T should be the ones giving two s*** because we apparently don’t care. You suck? We ditch. Problem resolved right there. If anyone who works for AT&T and is passionate about this company, I suggest you step it up and talk to the big guys about ridiculous slow internet service. If I worked for AT&T, I would develop new genuine and actually intelligent ideas to cater exceptional, top-notch internet service to everyone worldwide, starting from the U.S. Take notes, AT&T because if good customer service and internet service is a top goal and priority, some serious work has to be done for AT&T to be even qualified as good. Right now and for the past many years, AT&T internet is just nothing. I must admit that I am dumb to even give this company a second chance but considering this is the 21st century, I thought this “large, worldwide” company would progress forward. Wrong! Seems like AT&T is moving backwards while other top-dogs out there are climbing the ladder to reach the top.
I actually took the time to write this with hopes that AT&T executives, headquarters, corps, or whatever will notice it. If you happen to be one of the above and is smart, I expect that you will actually read it and take notes. As a matter of fact, pile up all of these customer complaints and read them one by one carefully because it might actually consist of everyone (customers) who used, have used, or currently dealing with s***ty DSL.
On another note, AT&T might want to consider all of their customer complaints, whether it be: their total joke, DSL “high-speed” internet service, phone lines, etc. Future improvements might make the company that much better…might, if anyone who works for AT&T even cares…because I do, on the behalf of everyone who has trouble with AT&T.
I am sooooo sorry I ever decided to deal with AT&T. I tried out the internet service, I’m always getting kicked off the internet. I don’t know what stupid pill I took, to encourage me to try their cable service . I talked with the operator to place with order for over an hour, I explained to her that I’m not able to get dish where I live because of the trees. The operator insured me, that no ma’am this is not dish. Why did a Direct TV tech come to my door this morning to install ? I called AT&T this morning and all I ever deal with is ignorant operators (EVERY TIME I CALL) I was told, she has to transfer me to Direct TV to get my refund, she transferred me to another AT&T operator. I again had to explain the problem, SHE told me, she had to transfer me to Dish and that she would wait on the line until she gets a live operator. After waiting on the line for 20 minutes, the line goes dead. I’m really fed up. Every time I call AT&T it because of a problem. Every time I look around they have to adjust my account. Called cooperate office this morning, will see how this goes. This is crazy….. I agree with the person who stated, they wouldn’t recommend AT&T to a dog.
Does anyone from AT&T actually respond to any of these comments or complaints?
This is the 3rd Corporate complaint letter that I’m sending. I’m sending to the attention of Randell L Stephenson this time! Let’s see if AT&T responds this time or if they will continue to lie and ignore me as a customer!
Dear AT&T,
I’m so disappointed that I don’t even know what to do or where to start! As you can see by reading the enclosed letters that I had mailed previously, I have complained to you, yes to you! And dear AT&T you have done nothing short of ignoring me and all my letters?
On October 9th, 2013 I mailed a Corporate Complaint Letter to an address given to me by one of your telephone representatives, Ben Parker, Jennifer and supervisor, Benjo. I had enclosed the transcript from the conversation in the 1st and original complaint letter. The letter came back as No Such Address, the address given to me by your supervisor Benjo! So I then wrote the second complaint letter and enclosed the original letter and envelope so you could see for yourself that I was again given incorrect information. Now two (2), yes two months later I still have not heard a word from you AT&T! I went online to lookup your corporate address and mailed the second Corporate Compliant letter to:
AT&T Corporate Office & Headquarters c/o Corporate Complaints
208 S Akard St
Dallas, TX 75202
Now I’m sending my 3rd, yes 3rd Corporate Complaint Letter, to the same address above but to the attention of CEO Randell Stephenson. I just can’t believe how I have been lied to by your corporate store associate, then your supervisor, denied purchasing a phone with my credit; then not receiving even an acknowledgement of my complaints! Unfortunately I do not have a copy of the transcript to send to you regarding my conversions online with Ben, Jennifer and Benjo. Some in your Corporate office has the letters and transcripts, maybe they threw them away because of all the doXXXXented facts enclosed, or perhaps the letter got lost and is sitting somewhere in your Dallas Texas headquarters; whatever the reason 3 strikes and you’re out!
This is your last opportunity to make all this right! I expect a letter with what you’re going to do to make all this right to me as your customer within two weeks! I don’t think that is too much to ask for!
Upset, Angry and Disappointed Customer,
This is the second Corporate complaint letter that I sent to AT&T, only to have never received a response or even an acknowledgement that I had been received!
Dear AT&T Corporate Office,
As you will read in the enclosed letter, your service and customer service leave a lot to be desired! Not only did you have my money and denied me the right to purchase and iPhone with it, but your customer service folks lied to me when I asked for the address to file a Corporate Complaint, I should have known that they wouldn’t be upfront and honest with me!
Please see enclosed letter in envelope, not only have you provided an undue and rude service; you have also lied and given me a bogus address as you can see on the printed conversation page! I cannot believe the way you run your business. It would be a miracle to get me to stay with you! The only way would you could possibly get me to stay is if you offered me the iPhone 5’s for free! Your company leaves a lot to be desired and would take a lot to get me to stay. I work for United Parcel Service and if we treated our customers like that we would not be in business today!
Extremely Upset and Very Disappointed Customer,
This is letter that I sent to AT&T, to the address given to me by their online supervisor Benjo Lindo – The letter came back to me a week later as No Such Number! I’m so disappointed with AT&T and their Customer Service…………………….. Then to have been lied to is another issue! AT&T beware of the Corporate conglomerate.
To: AT&T Mobility Customer Relations
From: Gerald L Hibdon Account # 33703790XXXXX
Re: Extremely Upset and Dissatisfied Customer
Date: October 9, 2013 (Date of Occurrences 09/26/13 and 10/1/13)
AT&T Mobility,
I’m writing you letter as a Corporate Complaint about your company and the way you do business with us private individuals. It all started on September 26th when I finally decided that I was going to upgrade to the iPhone 5s and renew my 2 year contract with you. I went to one of your corporate owned stores at 1788 S. Victoria Avenue in Ventura California 93003. I went in because I had been online with my AT&T account the night before and saw that I could receive $200 for my iPhone 4s. I thought wow; I can use the $200 to pay for renewing my contract and upgrading to the iPhone 5s. Only to be told at the AT&T store that the only way I could use the $200 towards an upgrade was only if they had the iPhone there in the store at the time I turned in my iPhone 4s! If I turned in the 4s and received the credit on a gift card I could not use the gift card to purchase an iPhone 5’s down the road. I was disappointed to hear that I could not use the gift card towards the purchase of a new iPhone 5’s and didn’t understand the reasoning behind it but the sales person was persistent that that was the way it was.
Being disappointed I figured I would go online and see if I could purchase or upgrade to an iPhone 5s with the $640.56 that I had credited towards my AT&T Account #337037903896. I decided to talk with your online chat (Ben Parker) because I couldn’t see a way to upgrade the phone with my credited $640.56 and I also noticed that my September 10th payment was never posted to my account, or least it wasn’t showing as credited online! Ben assured me that the payment on September 10th had indeed been posted to my account but couldn’t explain why it wasn’t reflecting that online (you can see the entire conversation as I printed it out for my records, it is attached). To shorten the story, Ben told me that there was no way I could upgrade to the iPhone 5s using my credit of $640.56; it just couldn’t be done because the system was not setup to do it that way! So then I told him what the sales person told me at the AT&T store, that if I traded in my iPhone 4s I couldn’t use the gift card to upgrade to the iPhone 5s. Ben disagreed and told me that was totally incorrect, that the gift card could be used towards any purchase or product including an iPhone 5s. So Ben explained that only solution would be to have my credit of $640.56 refunded back to me, and then I could take the money and upgrade to an iPhone 5s! So as Ben explained that that was the only solution I agreed to have the $640.56 refunded to me. Ben assured me that the transaction would only take 3 to 5 days to complete the refund (Refund Reference #CM20130926-73933111). I was not happy with the solution pushed at me and totally couldn’t understand why, if AT&T had $640.56 of my money, why I couldn’t use $199.99 of it to upgrade to an iPhone 5s. Because of my frustration, Ben agreed to waive the onetime upgrade fee of $36.00 on my account when I upgrade. So, not getting what I wanted, Ben at least made me feel a little better waiving the onetime upgrade fee, even if it was only $36.00.
I decided to log back into my online account on October 1st to check and see if my credited $640.56 had been deducted from my account, hoping that the check would arrive any day as Ben had stated it would only take 3 to 5 days to process. To my surprise, when I logged into my account I still had a total credit of $640.56 setting there! What! What the heck I said to myself! I logged on to your online chat again and this time spoke with Jennifer Lindt and her supervisor Benjo Lindo on October 1st. To make a long story short, they both told me that the refund had not been processed or even placed into the que to be processed! They both told me that if I went with the NEW Service of a one year contract I could use my $640.56 to upgrade to the iPhone 5s, but U explained to them both several times that I Did Not want the one year contract (AT&T Next Program) where you pay for the phone monthly but get to upgrade at the end of that one year contract to a new phone. After what seemed like hours of going through what had happened at the AT&T Store, then with Ben Parker and now with Jennifer and Benjo I was fit to be tied to say the least. I mean what the XXXXX, you have $640.56 of my money, sell me a damn iPhone 5s using my credit! No way, that just can’t be done I’m told again and again! Your only option is to take a refund (wow, starting all over again!) and purchase the iPhone with your refund money. I agreed and insisted on getting my refund to I could get an iPhone5s, but at this point I’m feeling like why would I upgrade and renew my contract with AT&T when they can’t do anything for me? I even told Jennifer and Benjo that I was considering leaving AT&T after all this head ache! All I got was a sober “I apologize for all the trouble this has caused you”. I don’t want an apology; I want a damn iPhone 5s! To no avail could anyone at AT&T neither high nor low help me upgrade to an iPhone 5s with my $640.56. So again I agreed to a full refund of my credit, but in order to do this Benjo said I had to fax a copy of my Bank Statement showing an AT&T payment to them before they could process the $640.56! What I said! There is no way I’m faxing, emailing and sending a copy of My Bank Statement to anyone at AT&T! Finally after several minutes (what was now almost an hour talking online) Benjo agreed to refund my $640.56 without a bank statement. I was told it would take 7 to 10 days to process and that there was no way to speed up the refund. I made it very clear that I was not happy with the resolution and that I was considering going back to Verizon, whom I was with for over 15 years and never, ever, ever had any problems except one time with a pager and they gave me a pager for free to make up for the inconvenience. Now I’m here with AT&T that has $640.56 of my money and they can’t do a damn thing for me!
Well, I’m still waiting for my refund (October 9, 2013), and I have not decided as to whether I will go back to Verizon (now that they have the iPhone) or not. The only thing I have decided is to write you this letter of complaint and give you the opportunity to make this bad situation into a win-win for all of us! I did all I can do, I trusted AT&T with $640.56 of my money, believing that I could upgrade to an iPhone 5s only to be let down several times by you. What can you do for me?
I have been a customer of AT&T Uverse for a couple of years. Last month I called to “reup” as my contract was about to expire. I was given a new contract and price for one year. I went over this with the rep. on the phone in detail as I have had problems before with price quotes from them. The rep. (James) assured me that I would continue with the same exact service as I have now, with the only change being that my internet would be upgraded for no additional cost. I was even given a order number. I called back today because I just received my latest bill and it is almost $100 more than I was told. figuring that it was just a simple error I called AT&T, only to be told that there was an error and I do not have a contract.(What happened? Did it just vanish?) I was also told that they can not give me the price that they guaranteed, but they can set me up at a higher price.What the hell? I was told that I had a contract. I did not violate the contract. I told them that they needed to review the phone call. Which will verify everything that I have said.They then told me that (conveniently) they only keep phone calls for two weeks and since mine was over three weeks ago, it has been deleted. I was told my only choice was to sign up at a higher price (assuming they can be trusted as they lied to me about price and my contract last time) or I can cancel. Way to go! Great customer service. If I had violated the contract, you better believe they would have been able to find that and the phone call and then come after me for early cancellation fees. Can not believe they are able to stay in business this way. Unreliable and untrustworthy.
I just purchased two LG A340 phones as an upgrade for my parents, as part of our family plan.
After finally getting someone in tech support (voice) (online chat was a waste of time) we finally figured out how to utilize the AT&T online Address book. [Had to individually set up each phone with a separate account (user name/password). Nowhere on the website on online chat had tech known to do this or give me the proper link to enter the info. The link on the website also does not send you to the right link (https://addressbook.att.net).
So here are my 2 complaints:
1. An adult needs to review all the references the online chat and phone techs use to make sure it all matches AND the website(s) reflect the proper steps in completing this action. The instructions are not clear enough.. Just says to log into your AT&T site. Nothing about having to create a new user ID is posted. Nor did the girl at the company store know of or how to do this as well.
Complaint #2.
In the contact list, there are 7 different lines of * codes to check bills, minutes etc. They are listed as AT&T *******, which puts them at the top of the list.
Apparently someone decided to lock in and/or block these 7 items where I cannot delete them ! I do these checks online with my computer, especially where I know I have more security over the info being transmitted. Using the phone I have no way of knowing this data is secure.
As such, I am really pissed that someone in AT&T IT software programming thinks, like that idiot at 1600 Pennsylvania Avenue that they, in the words of the company store saleswoman said to me “IS A BENEFIT TO ME” !!
Not giving me the option to keep or delete an item is NOT a benefit of my choosing, rather one made for me. I am damn well old enough to make my own decisions.
AT&T.. You guys blew it with this one, and I expect to call and speak with Mr. Stephenson about this on Monday and find out if this was his decision or an underling.. And not really expecting that he knew of this, but hopefully he will direct me to the right VP so I can get this fixed.
The “work around” is just to list all my contacts with an “A.” before each name and force the AT&T crap to the bottom and out of my way.
Really sad to have to invent a way to get around corporate crap like that.. But I will make my anger known shortly !!!
I would not recommend ATT to my dog. I went into the local store because I had seen a package online and wanted more information. The salesperson I spoke with was unaware of any of the programs on line. I made sure to mentioned to her that “I was not a tech savvy person” and that that was the reason I came to the store I was emphatic that I did not want a contract (2yr, etc.). The online package said that it did not require a term contract. I wanted a phone, but I did not want a cell phone. The salesperson sold me a base. The little unit that has an antenna and can supposedly be used without a phone line. I tried everything for several months to find a way to pay the bill online, chat, called 288-2020. No one could even find the account, so now they have cut service and inform me that I owe an early disconnect fee of $142.00. It is my fault that no one told me that I had to register the account in order to access it??? I am a senior citizen, I went to the store to get help from a real person and all I got was someone trying to make a sale at any cost. I will never do business with att again. They will do and say anything to make a sale including lying and misrepresenting their contract.
n December 17, 2013 my wife contacted your company to switch our services from Comcast to AT&T. We were only requesting internet service at this time and would add home phone (2 lines – we both work from home). We decided not to make the switch because for each service a credit check was required, which was not a requirement with Comcast. I called on the same day and cancelled the order. We were advised a refund would be received within 48 – 72 hours. We have been calling practically everyday since then regarding this refund. We were advised by one rep that the charge of $100 was processed, reversed and then charged again on the same day. I don’t understand how that can happen on an order that was cancelled within hours of the original request. I was also advised that because of this, the charges cannot be reversed a second time and I would have to contact my bank regarding these charges. My bank charges $36 for any type of check transaction. My account has gone negative because of this charge by AT&T along with overdrafts as well. I am out a total of $172 as a result of not being refunded by your company. I need AT&T to provide me with a check in the amount of $172 ASAP.
I’m requesting that someone at AT&T contact me to resolve this issue . . . if there is anyone at AT&T who cares to resolve this issue. With the way things have gone I’m not too confident anyone will call me!
call this number corporate off 1-800-403-3302
corporate office give it a try good luck
acct no 377285885940. I am writing so I can actually talk to someone who knows what they are doing.I would like to know why just changongvuour phones number a lot is a fraud which is stupid and cancelled my contract.The only reason the phones on my account was changed some much was cause being harassed and theart all time by my daughter and her boyfriend which was with all the phones would change the number then they would find out the number and do it all over .Was in a Court deal trying to get my Gran daughters was in a bad deal.So why is it have to be called fraud .I am not that way got so back I had to put out a restraining order.So please someone in corporate please get this straighten out Cause the people I have been dealing with have been rude and hateful will not send Mr any paperwork so I can see what is going on.
Also I was with AT&T for almost 8 years with no problems so why accuse me of something like this I think of is so stupid too needs to be taken care of att has me really upset
Complaint – I have been a customer for over five years without any issues that is until last Friday (13th). I went into the Northpark Store in Dallas to inquire about an upgrade and the rep Candace told me that I was eligible. When I received my bill I noticed that she upgraded me to the next program (payments of 32.20 x 20 months). I visited the store the next day and spoke to the asst. store manager who told me that Candace was trying to do what was best for me…the last time I checked I am the one who decides what is best for me…I told him she never discussed any options with me….AT&T sales reps are dishonest and unethical. I am currently out of a phone because I had to have them reverse the entire transaction and when she told me I was eligible for an upgrade I traded in my phone..so as it stands I am currently out of a phone until my “real” upgrade which will be in April. What a bunch of crooks and cheats. After my contract ends I will be removing all services with AT&T. They could have avoided all of this if they had just offered a simple fix by acknowledging they made an error – offer to override the upgrade because it’s only 4 more months and let me pay my $199 and get my new IPHONE.
sorry i placed a email that can be removed i dont trust sites that asked for websites and email just to post to a blog that is not maintained by att at all. how ever i seen a lot of comments and really its how you talk to att and how you need to keep up with them to ensure i have had more worst services by the home dept then i have ever had with the wireless area, i also received 2 checks by att with my preferred name not legal billing name and that it self is an att screw up not mine 15 times to talk to them went to far now im contacting the ceo, if i want i can also order a legal audit on att if i have to, to ensure corrective payments get made to those whom has been wronged in receiving the credit amount in return, this would make 3 times att has done this it has pissed me off and it is my turn. this is about the only problem i have with att. but for real all i have not really had bad dealings, because i will pester someone when it comes to my accounts and i will make sure its met my needs as they expressed. 4 times they tried to back out of deals, i made them fix and correct screw ups they had done so know someone was pissed enough they made changes to my billing name and made it to my preferred name and boy am i pissed, i ended up with 2 checks because i left the home phone went to wireless, and was credited nearlly 75.00 but damn i cant use it now, my bank rejected to cash because of idiots att has working for them, im like dude if its that easy to let a dumb ass in att. it shouldn’t be to hard for someone like me that has 25 years in how to mang customers and all att services that i have had to deal with, i know most of att’s policy and thats sad.
I am writing because I am very unhappy with AT&T. I have AT&T Home phone, Uverse Internet and a wireless account with 4 phones. The Uverse internet is costing 46.00 per month. I have called several times to check on a less expense service, there is none available unless I was a new customer. This is also true with the home phone. Two of the cell phones have been upgraded in the last 2 months and when I called to ask to have the activation fee of $36.00 waived, I was refused. I was told that it came down from corporate that customer service is not allowed to do that anymore. I will tell you that that is one of the main reasons that I stayed with AT& T. They have always waived that fee which I appreciated since I was a long time, good paying customer with more than one of their services. Also, any time I had problems with billing, it was always handled. I have been with AT&T for many, many years and am very disappointed. The fact that if I was a new customer, I could get good deals but since I am a current customer I guess you don’t care. I am certainly contemplating on switching all of my services I believe that treating your current and long time customers would be just as important and new ones. Please let me know what you would be willing to do to keep me as a customer. I would appreciate someone addressing theses issues.
I am writing because I am unhappy with AT&T service. I have been with AT&T for many years and am contemplating on switching to Verizon wireless because I have horrible service. I have downloaded ATT on the spot to report issues many times and even so my service is the worst service espeically if Im in an area with no wi-fi. I am looking to cancel and willing to pay the early termination fee because I feel like I have a cell phone and pay a monthly fee for absolutely no reason if my service is horrible. Its to the point that I am extremely annoyed borrowing others cellphones because my cell phone has no service. Can you please email me at MzmarXXXXX@gmail.com if you have a better resolution for me, if not I will be canceling my contract with your company.
Thank You
Martha Lebron
I am writing to compliment an employee at the Att store in Jacksonville beach ,FL. whose name is Mr Todd Mugford. Todd was very professional, courteous and showed excellent customer service to me by helping me get Wifi for my recent purchase of a tablet. He helped tremendously with his excellent skills,and patience,and people skills. There was even people waiting to just see him while I was there , and I can certainly see why. He is a great asset to ATT, and should be commended . Thanks, Laurie Thompson
To Chris Percy,
I work out of my house and have awful home cell coverage issues since 11/2012. I also have both my daughters on my service. I can no longer continue with AT&T as my customers complain they can’t hear me and I’m dropping in and out (from anywhere in my house with only 1 bar). I’ve literally spent months, not days, trying to get my home cell phone service to work and now being told by AT&T there’s nothing they can do!!!
I’ve been working with David Sterckle in Urgent Care (ICU) since 8/8/2013. He sent me my 4th microcell on 11/27. I’ve had conference calls between TWC, AT&T and Netgear. I’ve had 2 different Time Warner Cable managers to my house and they replaced modem. I even got Netgear to send me another router and charged me $80, of which I have yet to be reimbursed, nor for my months of research on this. I’ve spoken to many AT&T managers; Evelyn King, Ben Kringetta and Barbara Fusco #BF6332. Barbara wrote a “Network quality ticket” today as did Brian on 11/23, ticket #3477793, but I’m not holding my breath. Why do the local towers have poor coverage or change their antennas?
Again today, I had TWC manager come to my house and spoke with Barbara Fusco for 1 hour and 15 minutes. They concluded neither one can do anything and technology isn’t compatible. They are basically all telling me that most people in my area have microcell’s and guessing they are NOT AT&T and there’s nothing more that can be done. I do know both neighbors had AT&T battling same issues and have since switched service!! You must be losing hundreds/thousands of customers.
I plan on writing in my neighborhood newsletter to see how many customers have AT&T and have issues along with calling our local news channels and newspapers. I only know that I had great home coverage until 11/2012. I would think you will want to look into this and also see what kind of compensation I can receive for my months of trying to get this corrected, to no avail. I would, however, like to compliment David Sterckle for his great customer service and dedication in trying to solve this issue.
I can’t imagine that as VP and GM of the Tennessee, Kentucky and Southern Indiana areas, you wouldn’t want to research this and look into it further.
Sandy Kleinhenz
Hello,
I would like to express my frustration and disguise with the servicing I have been getting from AT&T in the past few months. I don’t know where to begin. When I took over as the apartment manager here at this apartment complex I inherited a mess with the corporate unit, corporate accounts etc. office accounts, and I have been trying to fix them EVERY since. All of my phone lines here at my complex are with AT&T and I sell AT&T to all of my current and new residents. However, in the past week I have had a service technician to my property every other day and each day one comes out they leaves, another issue shows up. I have an internet account on my maintenance shop that I’ve been paying $75 a month for but apparently not getting the service for it. I have two accounts and bills that I have been paying and receiving ($350.00 a month total) that apparently they don’t go to anywhere or the service technician couldn’t tell me where they go to or what serve they provide. My phone lines for the office are over another $1000 a month!!!
This morning I call because my office internet is out in my computer lab (I believe caused by a technician unplugging something or messing with something in the electrical room) and they send a technician to an apartment to set up an account that I already had set up last Friday. So now I have to call in again to request their mistake to be fixed and they are telling me I cannot get it fixed till tomorrow. Every time I call AT&T (even if on the same account) I have to go through a million of the same questions as if it is my first time. There has to be a better way to provide customer service.
I am at a standstill – I am tempted to cancel everything AT&T and starting over with another company if I cannot get these issues resolved. I cannot continue spending $2000 a month to AT&T when the service is horrible. I WANT SOMONE TO TELL HOW I CAN FIX ALL OF THESE ISSUES AND ACCOUNTS. I DON’T WANT A TECHNICAN I WANT SOMEONE WHO CAN COME MEET WITH ME AND HELP ME RESOLVE THIS PROBLEM OR I WILL BE FORCED TO CANCEL EVERYTHING AND GO WITH ANOTHER PROVIDER. MY CORPORATE OFFICE HAS 40 APARTMENTS COMPELXES THAT USES AT&T AND SO I HOPE WE CAN FIX THIS.
Sincerely,
Lloyd Woodruff
To the wonderful professional team at AT&T (if there is any)
I feel as if I’m being raped by Dracula and their great customer service supervisor team rep. just hung up in my face. I’ve been a customer with Southern Bell/Bellsouth/ AT&T for over two decades and this is how I get treated? Been asking for 12 months to remove an extra phone line and it’s been hell every since. A bunch of screw ups and broken promises.
From: Ritchie Hugh Belser III (CDR USN ret.) 13 November 2013
Copy to: Karin Belser Gleaton
To: ATT Customer Service/ Complaints Resolution Department
Subject: Account 13106XXXXX, for service at XXXXX Myrtle Street Edisto Beach, S C 29438
Enclosures: Three ATT “new account” summaries dated 30 October, 2 and 4 November 2013
I have come to the conclusion that ATT sales personnel are either incompetent, deceitful or both. Multiple, recent contacts to establish TV, landline and internet service to a vacation rental property, co-owned by my sister Karin Belser Gleaton, has been a frustrating waste of time, filled with ATT broken promises and deceitful statements.
My sister and I have spent hours on multiple phone calls with ATT sales people since late October 2013 attempting to purchase a TV/ Internet / Landline package for our vacation rental property. I was told in late October that we could easily convert a previously assigned phone number (for an existing ATT internet account ) into a voice line, and that the triple component package we desired would include sub-contracted Direct TV, a new landline phone number 843 869 XXXXX and “the fastest internet service available at that zip code”. The total package was to cost “approximately $96.00 per month”; that price good for one year with a two year contact. I subsequently cancelled our COMCAST service, with penalty, and agreed to the ATT deal.
The Direct TV installation is complete. It was professional, rapid and error free. I have waited over 2 weeks for the other services. Today’s appointment (Nov. 13) for the phone line and internet service was, according to “David” in your West Virginia ATT call center, cancelled on 12 November. No reason was given except that “the account—and subsequently, the service appointment, has been canelled by the ‘back office’.” When my sister attempted to make a new appointment for installation of services, she was told that the cancellation of the account was not actually complete, so no appointment could be made. She was further told that the internet and phone service would cost a total of $87 per month—in addition to the cost of the Direct TV and that a “promotional offer” could not be made because the account had been cancelled. A promised phone call for the next day to set up the installation appointment did not occur.
Enclosures 1-3, were sent to my unoccupied beach rental home and discovered accidentally on Saturday 9 November. I specifically told the sales people not to send mail there, even providing the correct BILLING address (XXXX Signal Lane, Irmo, SC 29063) twice. To repeat: the house at Zip Code 29438 is an un-occupied rental property.
The crux of the matter is loss of trust and confidence in ATT. The three enclosures are self-incriminating: they each contain different ATT price “schemes”. I expect you to honor the commitment I made with ATT, get the service installed, and communicate this to me at your very earliest opportunity. These services are crucial to my rental business and their absence will translate into lost income for Thanksgiving and Christmas rentals.
I am not asking for anything special. Nor am I unwilling to pay the fair price which ATT and I agreed upon. ATT has repeatedly and seriously misrepresented pricing and ability to install services. I respectfully request this be resolved.
Failing a rapid, mutually acceptable resolution, I intend to cancel the Direct TV service, and then forward a copy of this correspondence to:
Direct TV corporate leadership
Ms. Mignon Clyburn, acting director of the FCC
Congressman Mark Sanford (1st District-SC)
The State and Post and Courier newspapers in Columbia and Charleston, SC
The South Carolina Better Business Bureau
My contact information is:
(843)209 XXXXX and rhXXXXXXXX@hotmail.com
Very respectfully and sincerely yours,
Ritchie Hugh Belser III
Your drivers need to take your “It Can Wait” pledge. A distracted AT&T employee talking on a handheld phone (!!!) nearly sideswiped me this morning at 9 a.m. as he failed to yield while making a U-turn under Stemmons Fwy. at Medical District Drive. He was driving one of your Eco-trucks, license # 006X73. Had I not laid on my horn, I feel certain, he would’ve slammed into me. Hearing me honk, he swerved back in his lane long enough to avoid me, then gun the engine and passed me. Friendly! I’m an AT&T customer, and I can appreciate that this guy might’ve been late for an installation or repair, but seriously, he needs a lecture on road safety.
COMPLAINT: I was incorrectly billed $100 in November. My wife called AT&T and was informed our account would be credited immediately; she was also informed that for our trouble, and so that we would not cancel our account when it expired, she allegedly put us on a “NEW” Promotion wherein we would pay a pro rated amount of $25.50 per month, for 6 months.
In that our checking account has not yet been credited, my wife called back and was told no such information was in our file, and that we would have to wait 1-2 billing cycles to get our money back.
I believe that if your company can “STEAL” $100 from my checking account, it can also “CREDIT” the account just as quickly. My wife was disrespected by being “HANDLED” by your reps for approximately one hour last week, and another forty five minutes today. I would like someone from Corporate, to call and speak with my wife [Yvonne Sosa–502-266-5605], resolve this matter and NOTE your records that I will be CANCELLING my account with AT&T once my obligation is complete.
I just came back to AT&T, after leaving your Company due to similar billing issues, which were never resolved in a timely manner…and I had been a customer for over ten years at that point. I tried AT&T again, and this is how we are treated.
RESOLUTION: An immediate refund of my $100 to my checking account; the date I will have completed my obligation with AT&T, as it is my intention to leave your company again…permanently. Optional, you can cancel my contract with AT&T, effective the next billing cycle, with no penalties or repercussions whatsoever…and I’d require that agreement in writing.
FYI: USA SOUTH CAROLINA’S SENATOR LINDSEY GRAHAM IS AVAILABLE IMMEDIATELY TO SPEAKER PRESENT – CONTACT HIS GREENVILLE, SC OR COLUMBIA, SC OFFICE TO CALENDAR SCHEDULE DATE & TIME – DR CCJONES – 2014 CAMPAIGN
First let me apologize for attempting to become an AT&T. I first order AT&T U verse on September 26, 2013 and was inform by the representative that my installation date was October 8, 2013 between the hours of 11:00am – 2:00pm. After returning from work at 6:00pm no one showed up nor called, so I call AT&T U verse and was informed that the technical service provider was running behind on another job but he would come to my home as soon as he completed that job. As you can imagine no one showed up. On Wednesday, October 9, 2013; I called AGAIN and it was at that time I was given another installation date, Thursday, October 24, 2013. I talked to several representatives on this date, Stefun Brown assured me that my service would be installed on the 24th of October; he gave me his email address to write if I had any problems. Guess what? I email him to confirm and to this date have no response. Full of game, they get your hopes up and then they don’t deliver. I called on Wednesday, October 23, 2013; to confirm that my installation was still on schedule, I talked with Justina in North Carolina and she confirmed that I was still schedule for Thursday, October 24. I called on today to check the status and at this time I was informed that the installation date will be November 1, 2013. I was very displease and lost all confident in AT&T. For a company with a big name gives so little to customer service. I was told by one representative that a tech stated that he/she came to the house but could not get in. Really? I also see that they can print whatever lies they want in the computer. At this time I am very displease with AT&T and I am look for another service provider as I write this. AT&T needs to shut its doors and attend classes on ethics and customer services.
I question how they received the best in customer service award, other than fear or high-level connections with award company from the executives of this company. I have had ATT service for years. Unless absolutely necessary, I rarely called their CS. But when I had to, it would always end up in chaos, and having to speak to the “managers or supervisors”.
The biggest to date: I decided I would disconnect services with ATT when I sold my house and moved to another. That was in June 2013. Today is October 22, 2013. I have not been able to disconnect anything due to the incompetency of representative who originally took the order, the representatives who couldn’t resolve it and created more problems, the supervisors who attempted to resolve it by issuing credits, but never followed through with orders, creating additional bills, inability to track down original supervisors (so having to repeat the situation over and over to new supervisors), and in the last conversation which occurred today with a supervisor or account manager, Dawn, located in Dallas, TX who stated: 1)she could not give out the corporate number because it goes through a process 2)could not send a letter out confirming clarification of credits/bills because it was illegal (?), and 3)could not give the name of the manager who was to be returning my call because it was personal information. I was so flustered, I was at a loss for words. So now, the best that I can do is copy paste this complaint on every site, then try to locate “higher ups” to write a complaint letter. Unfortunately, I ended up signing for U-verse. The Uverse, landline, transfer, adding uverse, disconnects, lifeline, and on and on, has taken approximately 10-12 reps and 5-6 supervisors, and it has not yet been fully resolved. WOW.
Thanks for listening.
Wow!!!!!!!!!!!!!! The sad thing is I am experiencing the same thing right now. I feel as if I’m being rapedby Dracula and their great customer service supervisor team rep. just hung up in my face. I’ve been a customer with Southern Bell/Bellsouth/ AT&T for over two decades and this is how I get treated? Been asking for 12 months to remove an extra phone line and it’s been hell every since. A bunch of screw ups and broken promises.
Dear Sirs,
I am writing this message to you regarding the poor service I received this morning. First, let me inform you that I had a death in my family last night (California) and I live in Texas. When I woke this morning, I discovered that I was not able to make or receive any calls from my land line. This was very upsetting to me due to the fact of the death in my family and not being able reach certain people or people to reach me. Everyone does not have my cell phone number.
I was on the phone for well over an hour (on more than one occasion this morning) with Tech Support only for them to tell me (like they always do) “we have to send a technician out.” And the most disturbing thing was, they can’t send anyone out until Oct 14, 2013. That brought me to tears. There was no regard for my family emergency. I’m sure if it were you, because of your status, your phone would get fixed in a hurry. I’m only sorry that I am probably a peon to you, but I am a person as well and would like to be treated as such. I would like for you to at least acknowledge when someone has an emergency, that you have exceptions for that. There are exceptions to every rule and there is gray area to every rule.
I have been a long time customer for AT@T and if this is how I’m going to be treated when it really counts, than I will have to take my business elsewhere.
I’m not gonna bash like some of the previous comments that I’ve read. I only want to get a response telling me that someone can fix my service well before October 14, 2013.
Sincerely, Heave Heart
Well, I have just have had it with AT&T..
I have been with them twice for several years, and recommend them to few sadly.
Here is the story… My TV kept freezing. So I decided to call AT&T.. Technician showed up in June Mr. Val Madrigal.. few minutes later I was told, well you have a common problem, you have a Faulty Connection, to a Device that is Defective and it’s been going out in may households.. Mr. Val told me, we no longer use the named Device, since it’s been causing way too many problems, but i did change it for you and you are set and good to go…
He asked me to sign an invoice, but told me i will not be charged for it, since it was a faulty device, and should i see the fee on my bill, to just call him and he will call AT&T and have that removed with no problem… Mr. Val handed me a card asking me to rate him a 10 for Very Satisfied which is very important to them as employees..
Well, I did get my bill and sure enough, I am charge $110.00 for the Tech Call. So I decided to call Mr. Val.. and Again And Again, I called him 4 Times.. He never called me back… So, I decided to call His Manager Mr. Ben Canavello, I left him a message and of course he never called me back.. and So I decided to call AT&T customer service, their answer was, Sorry We Can Not Credit You The $110.00 Since you Signed the Invoice..
I spoke to several Reps and Supervisors, and got the same answer.. Wow..
So Guess what I did today…. I called and Cancelled my $125 Monthly Service…. Hahahaha… this was the best phone call i made.. i was told, we would like to keep you… we will give you a month free and lower you bill to $81.00 a month… Guess What I Told Them… NO THANK YOU…. AND OVER… THANKS FOR READING…
To the CEO of ATT.,
I’ve a complaint in regards to your employees & messed up ways of doing things, & ALL THE LIES & RUN AROUND that I have been through this last week. I have been on the phone or in the ATT store everyday this week to get my phones restored.. Yes I did get behind on a payment but was told over & over that I had until the 28th of September to get it paid then there would be No problem to have my phones on again. I called throughout the time my phones were off to stay in touch; always told ok it;ll be ok as long as its done before the 28th of September. so I had it paid on the 23rd of Sept. then they add a fee or charge for whatever; fix it by paying more money, then it’s oh this & that is a balance, just trying to get money that’s not suppose to be there. So then I have confimation numbers to show I paid and still NO service back on my phones. I was told in 3 days they would be on so today was the 3rd day I called, ATT has cancelled my contract and my numbers a month agao & turned it into the collections when in fact I was told this would not happen as long as it was corrected BEFORE the 28th of Sept., which it was. SO can you explain WHY this was done????? Yet they tell me I can get my service on, but then everything has been cancelled & my numbers given away. I’m not happy & I will continue complain to everybody about your service & lies and dishonesty that has been recieved by ATT., I have been a customer of ATT for many many years, and this is how you treat your loyal customers? Monday morning if you have not conacted
me with some sort of a correction that is suitable & fair I will talk to the BBB & whom ever else I can about the way I have been treated by Att. I feel like I have done everything I was suppose to but you have done Nothing but send me from this one to that one, hung up on me, put me on hold, & lied lied lied… so I will be looking forward to an answer to the way I have been treated.. & why my phones & contract were discontinued by ATT.
Thank you in advance,
COME ON Randall L. Stephenson DO SOMETHING ABOUT THESE ISSUES!!… I KNOW THE PAY CHECKS ARE GOOD, BUT YOU SHOULD STEP DOWN AND LISTEN TO THE ISSUES THAT ARE HAPPENING IN YOUR COMPANY!!!
DO SOMETHING CORPORATE!!!!!! WESLACO, TX STORE SUCKS!!
i am currently a att customer but not for long the expericence with customer service from the corporate store in Weslaco, TX has pushed me to considerably switch to verzon. The associates there are rude and not willing to help at all they just want to clark and just pick up the upgrades and new accounts. Corporate should really look into this issue which im sure they probably wont either. There is an individual named ARMANDO, working there please people stay away from him he is the rudest person i have ever encountered. I called to speak to a manager and he refused to pass me over saying there was no manager in charge and no person in charge and i asked to speak to someone with decision making ability and said there was nobody there for that either and that the store ran it self. HOW SAD ATT… cant believe you have individuals like that working for you.
Today I am so DONE with At&T, I really feel like they train their employees to lie. In January I upgraded my phone from a Iphone4 to Galaxy3 however, I kept the Iphone added another line to my account and was told that I could turn it off at anytime. Alone with receiving the Galaxy I was told that the pad was free, however that added another line to my phone. after paying almost 400.00, I told the representative to make sure I had insurance on all of my merchandise. He assured me that I had the insurance. In july my grandson broke his phone, I called at&t the young lady told me that I did not have the insurance, after going back and forth with her, she sent me the same iphone 4 for $1.00. I waited for a week and never received the phone, after calling, the representative told me that I would have to accept the terms that was in the email and pay 36.00. The original rep. never said any of that. well because I just wanted the phone I paid the 36.00. On September 24, 2013 my grandson’s phone was stolen, I called at&t and they informed me that there was no insurance, and that they could not send me the iphone that I had because they did not have them anymore. They stated that I could purchase a new phone, I told them that I could not afford a new phone, I just wanted them to pull the tape of the conversation on july 26th and listen to the rep. assuring me that she made sure that I had insurance. I then told them to just turn the line off, they stated that if I turned it off, I would have to pay the balance of the contract because I upgraded. I was so upset because I never upgraded anything, the lady sent me a replacement phone, the same phone, same color, however I did not know that she also placed me into another 2 year contract. Now they are telling me that I have to pay for a line that does not have a phone, because of a two year contract that I never agreed too, but they stated that when I paid the 36.00 I agreed to a two year contract. I spoke with Bonnie, Craig and Holly Helton. I am so upset, because I am a good customer and pay my bill every month, but At&T customer service is very unprofessional, misleading and they do not stand by their word.
I have been a customer of AT&T wireless when the company was Cellular One. It’s been over a 30 year ride for me. I’m sorry to say AT&T is willing to let a loyal customer go because of a $36 fee. I recently lost my phone called see if I could order a replacement I was told by the rep. I had to pay a $36 upgrade fee, resign a 2 year contract and pay $1 for the phone. I as why do I have to pay for an upgrade when I’m not upgrading just replacing my phone. She read me some crappy policy that had nothing to do with what I was trying to do then suggested I speak with a manager. Someone named Bill came to the phone and basically started off if you don’t want to sign up for the 2 year contract then you can go with a pay as you go plan. I was stunned. The contract had nothing to do with this. I explained I felt the upgrade fee of $36 dollars should be waived since I wasn’t changing my current plan, nor was purchasing an upgraded phone just replacing what I lost. He basically told me no and that I had to option of going else where. WOW what crappy customer service. I’m now looking for a new company. Sad thing is I had a family plan so I’m not only changing but now my husband and son have to change too.
Horrible services.
Hours and hours of phone calls to get my overcharges back and still no luck.
No luck calling head quarter either, we just spanning back in circle.
after so many years of service they did not left me choice but replace them!
P.S. How dare you are “Like us on Facebook?!?!!!!” %#%$^%$^!!!!! I will for sure share this negative experience with my FB friends!
Our son in law is an AT&T employee. While on the job he hurt his back severally and can not lift more than 30 pounds for the rest of his life. His job requires that he be able to lift 100 pounds. Several doctors have certified his injury. AT&T’s response was to spread lies among his co-workers and protest his workman’s comp payments. It will soon be 11 weeks since they have had any income. Sounds like AT&T treats customers, employees, and retirees the same, without care or concern. Never use AT&T for anything. They are a heartless company, obviously ran by heartless people.
TO ALL CUSTOMERS!..
We ALL need to file a petition and get rid of AT&T……………………………..
I AGREE LIARS BILL ALWAYS PAID IN FULL CAN NOT GET 1 MONTH OF TROUBLE FREE SERVICE
CUSTOMERS BEWARE!!..
what ever you do, DON”T switch to AT&T….. I will be filing a LAWSUIT against ATT AND BBB for property damage (adding new land line), cutting my TV cable service line, cannot add a new line to existing account due to a pending bill back from March 2012 (WHICH WAS PAID and yet they sent this bill which i have paid for back from march to collections agency…
ATT CUSTOMER SERVICE SUCKS, THEY DON’T GIVE A S*** ABOUT THERE CUSTOMERS, THEY SCREW YOU UP EVERY CHANCE THEY GET… MY ADVISE, SWITCH TO ANOTHER PROVIDER WHILE YOU CAN……
ATT F***** SUCKS BIG TIME………..F***** A**HOLES!!!!!!
We are having the same issues right now! The technician also cut our main line, we lose signal every 3 minutes, and have been on the phone with the so-called “managers” at the call center for 1 hour and 58 minutes.
I’m a retiree and have attempted for 2 hours to just give the benefit group a permanent change of address – 2 hours on hold and when you attempt on line it tells you to call your local HR group . Sent an email to the CEO and have gotten no response ! This used to be a great company to work – at least SW Bell and SBC were . What a joke and what a way to treat your former employees !!!!
WHATS THE EMAIL ADDRESS OF THE CEO
now as to whether att really gives a crap what we have to say, i am going to anyway. They and there employees are a bunch of liers. the quality of there product is bottom of the barrel. i have been trying for 6 months to get someone out to fix my internet, and cable.No one, hell i had to pay my cable bill this month just so i could get online with time warner to make a switch. ATT go to hell. You suck, and i am going to spend 1 hour a day writing in blogs, starting blogs, and negative advertising you. I swear you are the definition of a lousy experience. Please i hope att reads this you need serious help.
I sign up with att and direct tv for over 2years my bill start increasing every mts I called and ask why att told me it was direct tv I contact direct tv they said tlhat was att I called att I was put on hold for hrs finally hang up I canx my service on july 22nd 2013 direct tv send me their final bill which was $55 att send me their bill charge me exra mts $354 I ask them why you only provide internet they don’t want to talk to me again pls help
SAME PROBLEMS HERE THEY PROMO ENDED BUT THE HD COSTS $10/MONTH WHY DID MY BILL GO UP $15 AND THEN $5 MORE THE NEXT NO RENTALS EVER SO THAT CAN’T BE THE PROBLEM SHYSTERS WHAT ELSE CAN YOU 2 YEARS OF PROBLEMS NOT 1 MONTH OF UNINTERRUPTED SERVICE NEVER
In June of this 2013. I called and talk with a rep about my bill. She stated that I owe $111.00 so I made arrangement with her to take the payment out of my checking acct the following week. Inwhich the rep stated that I was upto date. So on 6/21/2013 there was a withdraw of $112.00, inwhich I was fine with that. So in July I received a email stating that I owe around $285.00 for a past due. So I called to find out what was going on. I was tolded that I did not cancel my promotion on 7/15/2013. My promotion was a update U200 to a U300. I told them that I tried and it would not let me and that I tried online and that I talked with a live rep online and they could not. I thought maybe it was a gliche in the system. But later I found out that if you have a pass due acct the system will not let you cancel. I am very very upset, because when I paid my bill in June I thought that my payment was upto date due to the information the rep gave me in June. But I found out that I was one month passed due. I am furious, because of the wrong information that was given to me and the fact that when I got this promotion no one ever told me that if there is a past due amt that you could not cancel your promotion, and that you will be charge the full amt of the promotion. I called and tried and tried to get this settled, but I end up paying in July $139.00 and another $139.00 on August 9,2013 and now they want another $145 at the end of August. I am tick off about this because at the end of July 2013 the uverse U300 was downgraded to U200, but I am still being charge for a U300 for the month of August. But yet they told me that they could not downgrade it because my acct was past due. I have had it I am changing my service to Time Warner. The reason why I had the promotion was because my phone service was disconnect without fault of my own. Not one time but twice and the fact that I had paid my bill .
You surely to goodness don’t think anyone at Corporate reads — much less “cares” about these complaints do you? AT&T clearly believes their average customer doesn’t have walking around sense. Their endless ‘promotions’ are insulting. Just as one is ready to cancel services, they come up with a new ‘promotion’ and then a few months later, when you get your bill, SURPRISE! Then one starts anew with the same ole’ “game.” It gets very frustrating. I was on the line for nearly 30 minutes, got transferred 3 times, told to contact via E-mail, to which I ended up calling (Oh yeah and hung on the line there) only to be told I would be transferred again and then ‘disconnected’ because I said I wanted to cancel a particular service. And, oh by the way, never did get my problem resolved.
Very Unhappy Customer
I have call 4 times about Unified Messaging Voicemail Problem: Access Number is working to retrieve my messages. No one can help me. No one suggest to give
me new access number. What should I do. I will be calling AT&T corporate offices
in Dallas Texas TODAY Thursday, August 8.
to make a complaint where do i go
I have spoken to at least five tech support agents, none of whom have been able to help me and actually have made the situation worse.
My original problem was that after ATT change the yahoo format last month, I was unable to get attachments to my emails. The first two agents told me that this was a problem that some customers were having and that they did not have a fix for it yet. I was assured that I would get a call back with the fix and this never happened.
I called again and spoke to an agent who asked me to create a Gmail account which I did. This worked and I was able to send emails with attachments. I decided that I still wanted to be able to send through Email so I spoke to tech support again. In the meantime at some point I started an email exchange with customer service. They called at times I wasn’t home and on two occasions I made appointments for them to call me and these call never happened. My attitude is they felt I would go away.
I then spoke to an agent who said that if I could send attachments though Gmail, there was something wrong wih my internet explorer so I should download internet explorer again. I did this and then my real problems started. Now I get pop ups that I never had before, I cannot change the permanent address for the home page, and my computer has slowed down drastically.
After not receiving any call back I called tech support again and spoke to two different agents who could not help me. Finally I was referred to a group called Connect Tech. I called them and they wanted me to pay $149.00 to have the problem fixed. This problem has been caused by AT&T and I don’t think I should have to pay for this.
I would hope that I might get some help at some point to resolve this problem.
Steven W. Slotkin
7071 SE Yellowood Lane
Stuart, FL 34997
772-214-8105
Everything I read about ATT problems is justified. Your service is terrible. Your customer service is inadequate to say the least. They know nothing and can do nothing to help you. I am seriously considering cancelling all my services with ATT.
Tried to order U- Verse from ATT&T, What a TOTAL DIsaster. First was supposed to be installed in my house on 07/13/2013. Upon calling customers support to find out about previous employee discount, was informed by representive that my service would not be on promise date. But 4 days later. She also inform me ATT&T already gave me some perks. Then the big surprise when she told me what my bill would be for the month. Nothing like was quoted to me by their representive. It was $60.00 dollars more. Then she said did he ecxplain that I had to rent the equipment, and pay rental fee each month. I told her he never mention this. The more she explain the madder I got . I finally told her to cancel my order. This is false advertizing. My Golden Retreiver has more sense than these stupid idiot. Also would have sat around all day Saturday waiting for service when they knew along that it was not going to happen. Ever heard of the phone call you XXXXXin Dumd ASSHOLE!!!!!!! And to think I work for these XXXXXin idiot!!!!! So GLAD I am out of there!!!!! STUPID XXXXXIN ASSHOLES!!!!!!!
our service quality has gotten HORRIBLE!!! we use to have 2-4 bars of 3g service, we MIGHT get 1 possibility 2 bars of Edge service now. our phones spend a LOT of time, searching and sometimes it comes back with no service at all. we have a good deal of dropped calls IF we can even make a call out. we do spend a lot of time texting because its easier to get a text to send rather than the other person on the phone telling us they cant hear us. we have had ONE customer service rep, Brittany, take the time to troubleshoot our phone. She sent us new sim cards to see if that could possibly be causing the issue and the rep last night that we spoke to, to activate the cards told us that his supervisor told him he couldn’t update the sim cards unless it was a troubleshooting issue after we had already told him we received the sim cards because of the horrible service. we did ask to speak to a supervisor at that time and she did update the sim cards after I told her when I talked to the rep and she was the one that had ordered them because she said that shouldn’t be the issue. my wifes phone, then dropped the call while she was on the phone with her updating my sim card and the supervisor, Ashley rodriguez, did not return the call to find out what was going on. this is unacceptable service and customer service from this company and any other company at that fact.
Dear Sirs,
I recently received a letter from you that informed me of your new so-called Privacy Policies. What I learned from your letter is that you are ready and willing to sell all of my pertinent information to marketers. It appears to me that you assumed most customers would discard such a verbose, gobbledygook letter, and therefore you could tap in to all of our information for your financial benefit.
I have now called the appropriate number to delete my four accounts from the Program 1 “policy” and informed my family to do the work necessary to delete Program 2.
All I can say is, who do you think you’re kidding? Don’t we all have enough to be concerned about that you now only “delete” us if we are willing to follow through, rather than ask if we would like to receive burdensome ads every place we go? Not to mention the fact that you are now tracking us everywhere.
If there were real options in the social media, cell phone world, I would take them in a heartbeat and be done with AT&T forever. Sadly, there aren’t.
Seriously disappointed “customer”,
Lisa Sutherlin
I have been an AT&T customer for many years and have been happy with the service. Recently I wanted to add my 85 year old Mother to my plan. I ask a rep at store in Mishawaka In and they stated I should be able to add a companion line for 9.99 per month + start up. That sounded great so I brought my Mother in and we got started, the clerk took my info, I explained what we were looking for, we selected a phone, stopped serve to her old phone. When she went home happily, looking over the receipt she noticed the monthly charge of 30.00. The attendant failed to tell me we didn’t have the service that would allow her to have the 9.99 line added. The phone rep when I called was very nice, she tried to help us out, only finding your company can do nothing. Now we have to re-start her old service. This is stressful for an elderly person, which could have been prevented if the sales rep would have just told us in the first place. I am trulky disappointed and may look to a new provider.
It’s currently my understanding that AT&T cares nothing about the disabled except how to extract more money from them and I would bet that no one out there can prove me wrong on this. If you have had similar experiences please respond and let me know how you have handled it.
Recently I had signed up for ATT u-verse so that I could have TV reception for Christmas. At that time I informed the representative that I did not want a promotional package for the TV as I was disabled and needed to budget my money accordingly. I told them my Internet promotion that I got a year ago for $29.95 was about to expire and they told me that if I called in when my internet promotion expired, that there would be no problems extending my promotion. When I called I was given a rude brush off that they would not extend my promotional period.
Remembering that I specifically asked for NO SPECIAL PROMOTIONS on my U-Verse Television bill, for last month it came in at $150.00, the month before that it was $125.00, the month before that it was $105.00 and a few months prior to that it was the $84.00 that I had expected to be my regular bill. The television reception was constantly dropping and did not come through in a competent manner. On line assistance was a joke. So I canceled the TV service.
Still with a high price for the Internet I went in to the AT&T store a couple of weeks ago it was to cancel their service. At that time one of the representatives told me they could get the price down for me if I reduced my package from 50Mps to 18Mbps so I allowed them to do that. So instead of going with Comcast who was offering a package of 25Mps for $29.95, I stayed with AT&T service at 18Mps for $47.00 a month just so I would not have to switch and reconfigure my system at home. No one told me that I was being put on a promotion. Another disabled person being taken advantage of by AT&T. My fault, I should have switched. I would have gotten a higher speed at half the price of AT&T with Comcast for 6 months before going to $47.00, still getting 25Mps.
This week I received a post card with a warning that I was signed up for a 12 month promotion and if at any time I canceled you would be charging me a $180 fee. A promotion would have been to reduce my internet back down to the $29.95 for 18Mps that I originally had. Is this just price gouging or a rip off.
This brings back an older subject of when I applied for LifeLine for my residence and it was $8.95 for the first few months, then went to $12.00, then went to $16.00, then up to $24.00 and finally went to $32.00 before I got fed up with you continually increasing my rates for a LIFELINE phone that I needed as an emergency line for my medical condition. I added LifeLine only after I lost my cell phone reception from another carrier. This was right after AT&T added another tower across the street from where I live. I believe that the increase in the AT&T transmission blocked my carrier from getting through.
As AT&T has added towers I have become sicker. Whether it is the microwave radiation from the towers AT&T has added, I don’t know for sure yet as I have not had anyone check my home with a radiation monitor to verify how much is coming into my home but I am looking for someone who has a meter I can borrow to test the amount of radiation.
Yes, towers omit Microwave Radiation and every carrier knows that, it’s the reason most schools don’t want a tower near kids, but how does it affect people living close to the towers? I moved here in the year 2000. I know there was either no tower or it was very small as I never saw it and cell phones were just coming into popularity.
A U-verse rep. recently signed me up for internet service, via her recommendation. Upon finishing the order, she said she had a promotional package for Direct TV, free of charges for 24 months. At&T would pay the installment costs also. I received my credit cards. Applied to account. I specified no contracts. That was in Jan. by the end of April, they tried charging me for the service, I found she contracted direct t.v. for two years,I have found two scams associated with this account as soon as the credit card payments were made, the extra charges appeared, and disputing the charges sparked a early cancellation fee for direct t.v., trying to keep direct tv, Having charges removed is past due amount keeping direct tv from restoring services with more fees. I am 60 yrs. old disabled, on s.s.
Recent changes to Yahoo especially for email are awful. Spam has tripled and very difficult to navigate. There must be some responsible companies left somewhere.
This company is the worst – no customer service. You can’t even call the CEO because he hides behind customer service numbers that don’t even work. What a douchebag CEO – loser. If he would post the numbers for the corporate office and be willing to get some feedback things would not be so awful. He is running a communications company and has no idea how to communicate. The FCC should look into the nightmare that is this company. No one person who lives in Florida should be transferred from Southeast Asia to the Caribbean in search of answers. God knows where I’ve been transferred. Oxymoron – AT&T customer service
You go girl! You speak the truth.
Your use of bad grammar in your TV commercial is indicative of your customer service quality. In both cases, it’s deplorable. If you think this makes the commercial memorable, it does. If you think that makes people want to do business with you, you are flat out wrong. It makes you look incompetent and frankly, stupid. Between the two, you’re a company which simply should not be allowed to exist. Somebody needs to be replaced – and soon!
AT&T has the worst customer service I have ever in my life encountered. There is not a close second AT&T is in a class of their own. I have a small business and believe me they are no help to small business and have in small ways hurt us overtime due to incompetent customer service. I have horror stories about dealing with them.
When I applied for LifeLine for my residence and it was $8.95 for the first few months, then went to $12.00, then went to $16.00, then up to $24.00 and finally went to $32.00 before I got fed up with you continually increasing my rates for a LIFELINE phone that I needed as an emergency line for my medical condition. I added LifeLine only after I lost my cell phone reception from another carrier. This was right after AT&T added another tower across the street from where I live. I believe that the increase in the AT&T transmission blocked my carrier from getting through.
As AT&T has added towers I have become sicker. Whether it is the microwave radiation from the towers AT&T has added, I don’t know for sure yet as I have not had anyone check my home with a radiation monitor to verify how much is coming into my home but I am looking for someone who has a meter I can borrow to test the amount of radiation. Yes, towers omit Microwave Radiation and every carrier knows that, it’s the reason most schools don’t want a tower near kids, but how does it affect people living close to the towers? I moved here in the year 2000. I know there was either no tower or it was very small as I never saw it and cell phones were just coming into popularity.
What has happened to the old ATT service. Is the wireless service going to be for sale in the near future? If I had provided the kind of service then as ATT does now I would have been fired. I do not know who is running the wireless portion of ATT but they are not paying attention to business or must be absent a lot. The current management of the wireless service should be replaced with more competent personnel or get rid of the wireless all together. It is giving ATT a bad name.
Agreed with all of the comments regarding the TV commercial and the use of poor grammar by a seemingly intelligent, articulate boy in your commercial. I completely agree. I cannot stand it. It is like screeching in my ears. I was just watching Jeopardy and saw it again tonight. Why don’t you remake the TV ad with him using the proper grammar? What is the purpose of using poor grammar? Is it to get people to pay attention? It is unnecessary if that is the case. The commercials are great otherwise and definitely get the point across.
Please stop running your commercial with the bad grammar – “look at them kids”. It is terrible to hear such bad grammar by a large company. Correct your mistake, please. What a bad example you are setting as long as this continues to run.
I have been with AT&T for many years. During this time, I have had many issues with them and my service. I have had several Iphones that were corrupt with bad software costing me many calls and contacts to my business. I have been working with them now for over 9 months now over why my phone doesn’t ring me?> They have found “call forward provision ” needing to be reset , due to it setting itself to go to immediate(meaning I doesn’t get the ring, it goes straight to voicemail) and they have taken the approach that they don’t hold themselves responsible for this as they keep charging me. I had over $1,400 in data overage usage in just a couple of weeks and they covered $1,300 of it when it occurred to a AT&T tech at the AT&T store , who witnessed this. They corrected the bill for $1,300 leaving me to pay the rest of the mistake. Now many months later, they are still finding more problems stemming from my original call over 9 months ago . They have just found :Short message service, and Cut Through Paging was disabled and this still has no bearing on the history of charges on my bill. I keep getting sent to the office of the president to talk to a Mr. Joe Munzenrider, who just tells his employees that have witnessed my problems first hand, tells them to hang up as he chuckles at me and says what he told me last year, I can no longer do anything to help you. I am at the end of my ropes. I am reminded of all the minutes I am getting, and they are all to AT&T to work on this phone issue ion a daily basis as every couple of days they find something else disabled on my phone costing me my business. I see a lot of suffering dedicated customers with a lot of the same issues as I have had. Even though they tell me , I am a very isolated issue. I am seeking customers to bring this attention to the level of the Superior Courts. Nothing will ever get these people to stop sitting on their hands unless someone takes this a step further. If anyone wants to respond and add their experience and seek help on a class action level. please contact me. ronferenz@aol.com thanks
I’m Shola Bakare, woukd you like to extend your service to African.
I love my service .Yes I have had issues. ATT has fixed all .BUT I WENT TO PAY MY BILL AND MY COMPANY CHECK WAS TURNED DOWN WHY? LET ME TELL YOU, CERTEGY, YES YOU SEE I HAVE HAD MY BUSINESS ACCT FOR YEARS AND WROTE HUNDEREDS OF CHECKS TO ATT NOW YOU DONT WANT MY MONEY.OK I’LL START SHOPPING AROUND. 5 LINES BUSINESS ACCOUNT.IF CERTEGY TURNS MY CHECK DOWN NEXT MONTH YOU WONT GET PAYED SUE ME AND LETS SEE WHERE THIS GOES .CERTEGY HAS LOST A CLASS ACTION SUIT FOR THIS SAME REASON.SO MANY COMPLAINTS .DO YOU KNOW HOW CERTEGY SYSTEM WORKS? COMPUTER GENERATED NOT VERIFIED WITH YOUR BANK. ATT YOU MAY WANT TO RETHINK THIS OR NOT.
I am seeking suffering customers to join together as we stand up to this company, interested in joining us?
To whom this may concern,
My family has been with AT&T back before it was even cingular so around 20-25 years ago. In all the years that we have been with this company I have never had this many problems out of the phone and calling about my phone.
On May 2, 2013 I called the 611 number to get my problems taken care of. I purchased a galaxy s2 skyrocket in June of 2012 from Wal-Mart in Charleston, WV. When I called the 611 number I told the lady what was goin on with my phone and she said ok well I will transfer you over to the insurance department and she was super nice well I called back for the 2nd time about five mins. later because the insurance part disconnected me. The 2nd lady was ok and she gave me the number and transfered me back to the insurance department after I told her what was going on with my phone well the insurance department was closed so I would have to wait til the next day to call. After I talked to my parents about what had happened they said you don’t need the insurance part you need the warranty department so you need to call back.
After the 3rd time calling and telling someone what has happened to my phone I got intouch with the right department. It took 2 hours from the time I called til the time I hung up the phone with the lady the 3rd time that I called. I told the lady (Amina R) in the warranty department what was wrong with my phone after about the 4th time telling someone. I told her that there is a green pin like dot on my screen the phone had never been dropped, no water damage and it has been in a case since I got it with a screen protector on it. I also told her that when my phone was plugged in to the charger no matter if I was using the phone or just letting it charge my phone is over heating.
Amina R asked me to look at the water damage mark on the back of the phone and I told her it was white and I had already told her it wasn’t because of water damage (I think I know my phone I use it everyday all day) then she said ok well where is it on the phone screen so I tried to explain it as best as possible to her. the green dot appared on my screen after I got off the phone with my dogs vet but it wasn’t there when I started talking on the phone and the in between time I didn’t drop the phone so how it happened I don’t know.
After telling her all of this she said that I was going to have to factory reset my phone at this time I was not very happy because I didn’t want to lose everything on my phone so I tried to save everything that I could save before we factory reset my phone and she said that by factory resetting my phone it will tell them if it was a broken pixel or if it was a screen bleed. I factory reset my phone and it never went away so she said at this point she will start the warranty claim so I could get a phone of the same type.
I asked her after she said this to me if I could have a different phone then the galaxy s2 because when I recive the phone that she is going to send me it will be the 4th one of the same phone in less than a year! She told me that she couldn’t send me a different one because my phone is still avalible to get because it hasn’t been off the market that long. This is when I started to get even more mad then I was. Everyone of the galaxy s2 phones that I have had had problems and one of the problems was over heating!
After I asked her about the different phone I asked what she was going to do about the over heating problem that I had. Amina R told me that it was because I wasn’t (killing) my apps I told her that I use the task manager at least 10 times a day to (kill) my apps and she then told me that I needed to close them in the part that says RAM as well. After she said this I tried it on my phone and the status bar never moved but it said that I closed them and then five mins later I did it again and in between I didn’t use any of my apps and it said that it closed more but the status bar again still never moved!
After she got all of my information and finished she told me it was a good thing that I called because I only have 12 days left of warranty. This is what set me off. I told her I bought my phone in June 2012 and I should have a years warranty with my phone how is this when it isn’t even June 2013 yet? She then argued with me and when I was tought cosumer service the first thing they tell you is that the costumer is ALWAYS right and never to argue with them!
Finally I got off the phone with her and it was baout 11:30PM I started this process at 9:30PM. This is completely unacceptable that she would one argue with me and two that your company wouldn’t even try to make me happy about being a costomer with AT&T. This is the worst cosumer service EVER!!!!!! By the time I got off the phone with her I was ready to leave your company and go to another one like Sprint!
I need someone from AT&T corporate to contact me about this ASAP!!!! I think that for this I should be able to pick out any phone within the store no matter if it is the newest galaxy s4 because this heating problem is something to do with the phone!!! I am so mad that I am thinking about leaving because of how rude and non-caring AT&T is to their customers I need a corporate person to contact me no later than the 10th of MAY!!!!!!!!!!
Whom would I write to, to complain about a driver, in a clearly marked AT&T van, that flew pass me this morning on 207 at 7:26am, in the pouring rain, and changed lanes suddenly about 3-4 ft IN FRONT OF ME. It was raing very hard and 207 floods; water was pooled up! How dangerous was this?????? AND he was exceeding the speed limit. His tag, FL AET P44.
Someone should contact me about this.
I recently switched to AT&T 4 months ago. Well last month both of the phones I had purchased stopped charging and went dead. When I called customer service they said they could send me refurbished phones. I was livid at the fact that I paid over $600 for new phones and now was going to get refurbished phones. I only received one of the refurbished phones and it had a lot more wrong then not charging. The camera would not work, you could not hear when you called someone, the phone started turning itself on and off repeatedly without stopping until the battery went dead. So I went to a support store and they gave me another refurbished phone. I have had this phone for one day now and it is starting to freeze and turn itself off. I have yet to get my other phone replaced with a refurbished phone because my husband is thinking about getting a better phone but I don’t think I will be staying with this company. T-Mobile is such a better company and has wonderful customer support. I am regretting changing services. I am paying a lot more money with AT&T for less features horrible customer support and for a phone line that is not in use because the money I spent on a brand new phone didn’t work and the refurbished phone has the same problems. I asked to see if I could switch to a better phone or another brand and they said no I was stuck with what I have for 2 years or spend more money on another phone $400-$600. What is even more sad is my husband is a contractor for AT&T and they wont do anything to make it right. Just shows how much effort he should put in when they need him to make things right.
i am a small business owner that is trying to switch to u verse from dsl. i was told it is cheaper, faster, better etc. i was told by your sales staff it is a quick seamless install. we set up an install date and i was surprised when my brother in law said to beware , the;y closed his service station down for 7 hours. i assumed he just had bad luck and patiently waited. they came as they said and sent a nice capable tech to hook it up but he did all he could and said someone would have to finish it the next day. well that was wednesday pm. thursday no one came by no one called. friday am i decided att was going to let me die on the vine, so i called and capable man did his best to check out problem and contacted verse and they said it was now ready to go there was a problem away from my site they had to correct, but they would reschedule me for next week. saturday they text me and said yes it really is now ready. and will reschedule for next wednesday , thats 7 days of no internet at my office. att has the best marketing department in the world. if your plan lapses they can make you bleed like a stuck hog. why don’t you hire the bald headed guy that was in charge of the flight deck on the movie top gun. as he chewed on the cigar, he told them to launch the backup fighter, and they said it could not happen now it would be 15 minutes. he informed them they did not have 15 minutes!!!!!!!! i run a tire store , i took one economics class at louisiana state university. i am sure yall dont consider that a college but i could figure out that the company that att has shut down their internet service should be moved to the top of the repair list above all the people that are presently hooked up to dsl and have internet and are only waiting for the calamity in which i have already stepped in , and am now trying to remove from the bottom of my shoe. would you move your office to top of list if your internet went down or would you wait 7 days until the computer routed it. i could not speak to a supervisor on saturday when they called me at att. i was told to not use my cell phone for one day so if supervisor called me i could talk to them. some one at the ground level needs to have enough stroke and backbone to make a common sense business decision!!!!!! no wonder the company is called u verse, the management does seem to be from a different planet.
April 19, 2013
Account# 523030058788
Dear Sir/Madame,
I apologize for not addressing my concerns before now, but I have been out of town since February 9th, as one of my immediate family members had surgery for cancer.
The reason for my letter is I was due for an upgrade on my phone, I called AT&T and got information about our current plan and found out that I could improve our plan/service and still stay pretty close to our original payment. I went to our local store, located at:
AT&T New Smyrna Beach
1972 State Road 44
NSB, FL 32168
My sales associate was “Justin”, he was great, extremely knowledgeable, helpful and is truly an asset to your company. I purchased a Samsung Galaxy S3 on Friday evening,
February 1, 2013. I paid $200.00 for this phone and am very happy with it. On Sunday, February 3, 2013, the Samsung Galaxy S3 was on sale for $99.00 every where. I know that AT&T had to have been aware that the Galaxy S3 was going to be on sale that weekend. At this point, I hadn’t owned the phone for 48 hours and it was on sale for half price. Shortly after this I had to leave town to assist with my family members after care, so I did not have time to address my problem. I am back now and wanted to try and resolve my concerns to benefit both of us.
I have been an AT&T/Bell South/Cingular customer since 1992; my first cell phone was the phone in the zippered case which I purchased at Space Coast Credit Union in Titusville, Florida. Ralph has also been a long term customer since approximately 1996. I, personally, have been a long term, loyal (20+ years) customer of AT&T, my bills have always been paid on time, in full and there have been many years I/we did not upgrade our phones, even though we were entitled to, according to our 2 year contract. If you check my history, you will see that I/we are not a problem account and at this time, I would like to ask AT&T for help with my concerns.
One of the problems I would like to address is when I was out of town, Ralph’s (my fiancé’) phone started having numerous problems, screen turned black, couldn’t receive calls, and then progressed so he could not call out, so he went to the AT&T branch franchise store located at:
110 W. Indian River Blvd.
Edgewater, Fl 32141
He upgraded his existing phone to the LG A340 and had to pay an additional $21.29 for the upgrade. Then he was also charged an additional “upgrade/one time fee” of $36.00. For some reason, this branch had no phones that were free with an upgrade; most of the independent branches have at least 2 or 3 phones you can get for free. He purchased the phone because the insurance required a $50 fee to fix his existing phone, so obviously it was in his best interest to solve the problem this way. I feel as long as he personally has been a customer of AT&T, he should not have been charged any fees, but to be charged an “upgrade fee of $21.29 and THEN to be charged a “ONE TIME” upgrade fee is just wrong. So Ralph wound up paying $57.29 to upgrade his defective phone, which was even more than the insurance would have charged to fix/replace his existing phone.
I would like to amicably resolve these problems so it is a win, win situation for all of us. I know several of my friends have left AT&T and gone to Sprint/Verizon and other cell phone companies because of the inability to resolve complaints/problems with AT&T directly. We would like to continue being long term satisfied customers of AT&T without feeling like we were taken advantage of, or feeling like we are “trapped” in a 2 year contract. We have never been problem customers and would like to resolve our complaints in the following manner:
***I strongly feel Ralph should not be charged at all to upgrade his phone, but to resolve this problem amicably for both parties, I would like to suggest that Ralph only be charged the $21.29 for the phone purchase and the “one time upgrade fee” of $36.00 be credited to his account, so it would be deducted from his next bill.
***To resolve my problem where my Samsung Galaxy S3 went on sale for half of what I paid for it; I would like to see AT&T refund me, by check, in the amount of $100.00 – as I paid cash/debit in the amount of $200.00 not even 48 hours before the phone went on sale for half price. The other solution I have is, I know the Galaxy S4 will be out sometime next month, not sure what the price will be, but if $200.00 or slightly more, I would like to upgrade my phone in place of the refund. In today’s economic times, $100.00 is a lot of money to some of AT&T customer’s and I am one of them.
Ralph and I are retired, I am on disability and we are both former Corrections officers and are considered a branch of law enforcement. Some of the cell phone companies offer a discount for former law enforcement, active/retired and I have heard that AT&T offers this to their customers. If this program is available to your customers, please let me know what we would need to do to qualify for this through AT&T.
Thank you for your time and patience in this matter, it is deeply appreciated. If any further information is needed, please don’t hesitate to contact me, email is usually the best way, my email address is peitzworkcamp@cfl.rr.com – I hope to hear from you soon.
Sincerely
Kathy Warren
AT&T is without a doubt one of the worst companies in the US. It takes hours to get anything done when you call them. They give incorrect information. The service technicians don’t always know what they are doing. For instance; they cut the wires and disconnect television service when they are suppose to be hooking up a landline. I could go on and on. The sad thing is they have a monolopy where I live so I can’t go to anyone else!
AT&T currently has a U-verse commercial airing on TV that shocks me every time I hear it. “Just look at ‘them’ kids…” is how it starts. Correct grammar? I think not.
I’m glad to see your comment here as I was starting to doubt my own ears and could not believe what I was hearing!
Dear AT&T;
If we must be continually assaulted by U Verse commercials adnauseam (and it seems we must), please, please insist that your writers use correct grammar.
Hear, hear!! This is the WORST. What a horrible example of appealing to the lowest common denominator in society! We should be ELEVATING our kids, not telling them proper grammar is not cool! AWFUL!
They are building a new neighborhood next to me, and AT&T came and dug holes around their box in my yard. They tore up my sod and threw it in the field, I finally get them to come fill the holes, but my yard now has rocks in it, and my sod is gone. I have been calling for almost a month now, and still no resolve. If they are not going to replace my sod with what I have, then give me the money to have someone come fix it. This really makes me wonder how many others they have done this to. I have come to the conclusion that I may have to get legal involved, and quite possibly the press. I am sure that AT&T has the money to fix their mess.
I want to know if you plan on updating the Samsung Galaxy S3 software to include ALL the premium suite features. There is NO mention from you all regarding the JB update which include the PS features or are you going to force GS3 owner to buy a Samsung phone with the update installed. This seems to be the evil plan of all the U.S. carriers. It is unfair that you would withhold the future updates of any phone, besides the iPhone which you have no control over, because of corporate greed. Fear that owners of old phones may not upgrade because of phone software upgrades make them feel refreshed. Prove me & other GS3 owners wrong & be different than the other carriers and give us our FULL upgrade.
On Jan. 2013 I called AT&T to set up the U-Verse bundle that they advertise where you get TV, Tel. and internet service at lightning speed, They said that they didn’t have the TV service here yet, I could get the phone and internet but they would have to connect me with Direct TV. I absolutely said no that I would just keep the phone service and I would try the internet service. Upon further use I saw that the service was slower than Comcast I called them up and told them I wanted to cancel the service because it wasn’t up to the speed that they advertise. I stated that I wanted to keep the phone service like we’ve had for 50 years. Well they disconnected the service including my tel. service. Someone from U Verse came he didn’t know what was going on he said we had no signal and said that he would have to portal the number back to us because it was plugged into the wrong portal and he would be right back.( The main AT&T repair and porting bldg. is about 1/4 mile from our house) well he came back and said he would have to generate another trouble ticket and we should have service that night, of course that never happened so I called AT&T again after the usual 15-45 min. wait to speak to someone, that by the way is in the Philippines, They sent another Tech. that knew what he was doing and got us our service back but I was still connected to AT&T UVerse for internet and Comcast internet which I had previously so I had both. Now I call Comcast and ask them for a better deal than the $180.00 we were paying for TV and Internet and being charged Xfinity prices with a reg. converter box that cant record or do the fancy things they advertise they said sure because we were loyal customers for 40 years and we can give you a great deal including the phone service with all the great features, I told them we did not want phone service because my dad has had this no. for over 50 years they said we could keep the same no. I just had to give them permission to portal our no. to them I said great for $120.00 we would have TV. Internet and phone service with all the great features. Three days later I get all the boxes from Comcast I got a DVR, and box for the tel. I’m 66 yrs. old and somewhat savvy on reading and following instructions, I hooked up the DVR and my XBOX without any problems got everything going. Now I go to set up the little box they sent me for the phone but now I’m a little confused because the tel. no. on the registration is not our number, it is now 7 pm I’m tired and confused and know if I call now I will never get a supervisor because it will be routed to the Philippines but stupid me decides to call anyway I asked for a supervisor and of course there was none available I figure I would tell the girl my problem anyway, well she says go ahead and hook it up there should be no problem so I told her I have the original Comcast internet box and it looks like it does more she said no the little box is a gateway and will do everything I said thank you and of course that was the wrong info. once I hooked the phone box up I lost everything no tel. signal for 2 weeks now. I called Comcast they said they don’t have my no. I called AT&T and they said they don’t have my no. because they gave it to Comcast,I have been recording all of the conversations I have had with everyone of them because they are driving crazy. I finally called FCC and filed complaint against both companies, Oh I forgot to mention I was calling from my cell phone and some of these calls were an hour-plus long. I am now trying to find a lawyer to help me because my dad has a heart condition I can’t even go to the store all he has is a cell and barely knows how to use it after 7 yrs. so I have no 911, his sister passed away last week and we never got the msg. found out about it in the newspaper, when you call our old No. you get a Comcast recording saying leave a msg.
I have two phone numbers on my account, one of which is no longer used. I have been attempting to cancel this number but have been given conflicting information. At an AT&T store in Westfield, NJ I was allowed to upgrade my phone using the allowable date for the number I now want to cancel. When I originally inquired about canceling the number I was given the option of waiting until March or paying $325.00. I elected to wait until March. Now I am told that the number can’t be canceled until January of 2014 or pay $195.00. I believe there was some confusion between the two numbers. Either way I’ve been paying for something I don’t use and will be paying more because of this confusion. I am about to cancel the number I still want, it’s time is up, and pay the fee to cancel the other one as well. So that I can be done with AT&T all together. Upon explaining this to one of your customer service representatives they basically siad they couldn’t help me and to go ahead with changing providers. Does anyone at corporate want to rectify this situation? If so please contact me promptly.
I was reading your complaint I’m having almost same problem. I filed complaint and called FCC. What they are doing is called slamming and it is illegal. I’m calling Corp. headquarters tomorrow and complain to the highest person there, good luck with yours.
I also. Sent. Emails to. Corporate. An. Am. Calling. It. Is. Abusive. An. Maniputive they. Lie. Give. False. Information. Make. Sure. To. Ask. Customer. Svc. To. Text. .reply. to. Your. Phone. Get. Name. An. I’d. Of. Reps. Lock. Message. To. Phone. Take. To library. Copy. Or. Send. To. Ur. E. Mail. For. Records. File. With. FCC. They. Will do. It. For. U. If. U. Ask. Did. U. Get. Response. From. Corporate. Or. Expedition. Or. Commitment. Team..
I’ve had the terrible luck with AT&T where Tier 2 and Art Teams do not return your calls. I’ve spoken to Jermey (JP475K), Mason (AA038X), Jason, Jamel (JM453C) and Paul (PS7255) to no prevail. Four weeks ago when issues with U-Verse happened in my neighbord, my Fast Access DSL was reduced by 58% speed. I contact Tech Support on several occassions during this time, contacted Paul via email and got the run around from all the above Supervisors that just know how to say..”We need to send a Tech, its inside.” Not once were my words of its on your side not mine was acknowledged. To top it off I got rudely told by Jason, a Tier 2 Supervisor that “Lady you are being uncontrolable.” What part of paying for something and expecting 100% service – pay 3.00/0.30 service and was getting 1.24/0.30 (58% less service). Then when a sub-contractor came it was a waste of my time, all he did was read the speed! Hello I can do that myself without you coming to my house and wasting my valueable time! I had a cell number for an excellent Tech, Elias Cruz and with the help of Jose Rodriguez they found the issues, 4 1/2 hours laters. These two men are a true asset to AT&T where these so called Tier Supervisors would and could not care one bit if I got my full service back and runnin. The issue was not my house at all but from where the box 5 blocks away to the metal box behind my block would not connect. Also the board in my assign port at Central Office was changed to working port. It’s so sad that AT&T a worldwide known Telecommunications company does not know how to communicate with their long term customers (since 1970) or help them out with their issues. I have 3 services with AT&T – house, internet and cell phone, if they do not want my business I can look elsewhere where my business is appreicate. I expect someone from CORPORATE to contact me on this matter since the 210# on the web is disconnected!
I NEED SOME IN CHARGE NO SUPERVISOR I WANT SOMEONE HIGH UP TO CORRECT THE PROBLEM I HAVE BEEN HAVING WITH YOUR COMPANY FROM DAY ONE. I WANT TO UPGRADE TO UVERSE AND THE 100 DOLLARS SHOULD BE WAVED BECAUSE OF THE ISSUES YOUR COMPANY CANNOT FIX. I AM PAYING FOR A SPEED I AM NOT GETTING. I WANT SOMEONE TO EMAIL ME ASAP AND FIT THIS ISSUE BECAUSE YOUR TAKING MY MONEY AND NOT GIVING ME WHAT I AM PAYING FOR FOR OVER 1YR.
You. Might. Want. To. Ask. For. Customer. Retention. Or. Retention. Refuse. To. .communicate With. Customer. Care. They are. Not. There. To. Help. You. But. The. Company. Don’t. Trust. Them they. Want. To. See how. Not. To. Help. You. I’ve. Been. With. Any. Them. Long. Enough. To. Know. Even. If. Their. Wrong. . Made. The. Error. Retention center. Customer. Relations. Expedite. Problem. Avoid. Customer. Cate. Make. Sure. To. Name. And. I’d of. Every. Person. U. Communicate. With. By. Getting. Them. To. Text. Sorry. Is. Not. An. Acceptable. Solution. For. Incompetence. Am. Neither. Is. Lack. Of. Accountability. Speak. Out. Loun. An. Clear. Until. Someone. On. Corporate. Responds. Commitment. Team. An. Escalation dept. Is. Option. But. No. Guaranteed. The. FCC dose. Compile. Data. From. Complaints. And. You. Mist. Receive. A. Written. Response. From. Att. Organize. Your. Main. Points. Good. Luck. Hope. This. Will help. Someone. Else.
To whom it may concern,
I am truly diisappointed with the level of service that has been provided thus far.
The u-verse cable, internet, & phone service is constantly losing the signal so the programs, phone calls are dropped, internet freezes then loses the signal, even the recordings have skips where the signal was lost.
I’ve had 7-8 tech visits and the service still isn’t working properly.
Where is the follow thru and checks and balances to ensure escalated issues are fixed. THE WORST SERVICE EXPERIENCE EVER!!!
P.S. It shouldn’t take over an hour on hold to speak with a manager.
Sincerly, Kim Williams
Just wanted to let you know that I was having the same problem with programing. I do not have ATT phone I have ATT TV and internet service. Programs were freezing and download movies were impossible to watch because of the freezing. I called and they sent out a tech who did nothing. He walked in my house and said there is nothing he could do. I was so mad I could not see straight. They give you a 4 hour period and you sit around and wait for them to walk in and not even try to fix it. Well I called and complained and they sent out another tech. He ran and internet line to my Blue Ray (instead of having to use the router) that I download movies with and now it works perfect. He corrected some other wiring problems and my picture on TV is better also. It can be fixed, you just need to get the right tech guy out there.
Is there a schedule available as to when u-verse would be rolled out to the entire 60652 area? It’s a shame when it gets as close as a few blocks away and it’s still not available at your address. Really!!
On 10 Jan. 2013 I called AT&T to set up DSL service for my residents. I spoke with a gentleman about setting up service the gentleman ran my credit for approval; he then quoted me a price of $19.95 at 6 Megs with a 2yr contract. Upon further review he stated since I have Direct TV that he could not set up my service but he could transfer me to another person and they could help me with setting up service. He transferred me to a woman while the gentleman stayed on the line and told her what he had done and what he had quoted me. She stated that she would have to do everything again on her side but she could set me up at that price. She then ran my credit again for approval again and said I was approved and she then put me on hold but actually disconnected me. I called back to the first number (862-703-7007) and got another lady who said she could set it up, she ran my credit for approval again, but quoted me a different price of $34.95 at 6 Megs. I told her that the price she quoted me was not the same as the person before. She said that’s the price that she could do, then she said let me get someone else on the line to tell you the price as well. So then she got another lady on the line who quoted me a different price of $24.95 at 6 Megs. I then stated I wanted to speak with a supervisor. I was transferred to a supervisor and explained what had been happening and he stated the price was $24.95 at 6 Megs and could not explain to me what or why I was quoted 3 different prices. I said fine so he transferred me back to the lady who quoted me the price of $34.95 and I told her the supervisor quoted me the price of $24.95 and I would like to set up the DSL service at that price. She then told me that she could not do it at that price and that she would have to put me on hold at which time instead of putting me on hold she hung up on me. (At this point in time I have been on the phone with AT&T just to set up DSL for my residents for 2hrs) I called back to the first number (862-703-7007) and asked to have my DSL service set up at my residents and explained what had been happening and they ran my credit again for approval and quoted me a price of $34.95 and then stated he could not do it he would have to transfer me to someone else. I was transferred to a really nice lady I explained what had been happening and she said she would be able to help me no problem. She ran my credit and quoted me a price of $24.95. then she took my phone number and said she could not help me because she only does Nevada and California. So she transferred me to another lady. She ran my credit and quoted me a price of $34.95 and said that’s the best she could do. I said fine (at this point I was sick and tired of the run around. (If it wasn’t for the fact I could bundle Directv and AT&T I would have not gotten AT&T service because of such the poor service and apparent inconsistency in prices. At this point in time I was on the phone 2 and half hours) So got everything done and stated my service would be started on the 14th and that I would receive instructions in the mail for set up via UPS before that date. I told her I would like to speak with a supervisor. She stated that’s fine she would have to put me on hold and after speaking with the supervisor she would finish up. Well upon putting me on hold I was disconnected. So I called the original number back (862-703-7007) to verified she finished my order. I spoke with a gentleman (Jerome) who looked my order up and said that there was no account or order in the system for me and he would be glad to set me up. I explained to him what had been happening for the past 2 and half hours and he apologized and said he could set it up no problem. He ran my credit again and stated me a price of $24.95 and said that if I bundled I could get $5.00 of that. (I believe that’s what he said not absolutely sure) he set up my service and gave me a connection date of the 16th and that I would get instructions by mail from UPS on how to set up. I also asked him how long does it normally take to set up DSL service and he stated approximately 15 to 20mins. I also spoke with a Supervisor who gave me his email address and told me to email him and explain what happened. (rd958s@att.com) Well as of today the 16th I have not received any instructions to set up my service so even if my service starts today I don’t have the equipment or instructions. I have my own DSL modem so I am not sure if there is anything else needed.
I cannot believe that I spent 2 hours and 45 minutes on the phone just to set up AT&T DSL residential service. To make it even worse the first number I called is the last number I spoke to and they set up my service. Does that make any sense what so ever? On top of everything else I was called by AT&T on the 11th and was told that there was a problem because I have 2 separate accounts and cannot have both accounts. The quality of service and the knowledge of the representatives were extremely poor (Except Jerome who was the only one that sounded like he knew what he was talking about) and if it wasn’t for the fact that I could bundle AT&T with Directv I would not have gotten AT&T and will not recommend AT&T to anyone else. It is pathetic that a 20 minute DSL setup turned into a 2 hour and 45 minute dilemma.
My grandson as well as many other college students at West Va. University were solicited with their trucks during the last big storm and nor-easter to work for a t & t…they were to pick up large generators and drive them through the storm to cell towers for $25.00 per hour. the company [paid for overnight expenses and food…they did this for many days endangering themselves and their vehicles…he earned $3,000 for his tuition…over the holiday he was informed that they were only getting half…today he went to pick up his check nd head out to school and he had to sign a waiver promising not to initiate a suit…what happened to the balance of tghe money…who got it…is this regular protocol for A T & T and what if therer was a problem…please let your CEO know about this
I recently changed from Comcast to AT&T and the level of service I received should be embarrassing to AT&T. I would hope this finds its way to someone that can improve your customer service level. I was going to change from COMCAST over to AT&T and the incompetency of your sales people and customer service, forced me to stay with Comcast. I signed up for a new business account on 12/12/2012 through a gentlemen name Gary Robinson in the SE sales office. I have found out these are contact sales people and that explains it all. I will be happy to discuss my horrible experience and hopefully keeps anyone else from going through the same wasted time I just experienced.
I can be reached @ 678-575-XXXXX
Tommy Crowe
Owner Premier Image, Inc.
Alpharetta, GA
Contacted ATT help support who could not fix. Issue was sent to ATT escalation office. Representative took off security program (Mc Afee) and replaced with Microsoft security. Appeared to resolve the problem. ATT Rep, Gloria, said to call her (205-715-2771) if any other problem occurred. Using the computer a few days later, the ATT email and home site (ATT.net) was non responsive. Call ATT rep, left message. No call back was received. Called four more times over the past two weeks. Recording states to leave message and someone would call back within the next 12 hours. No call back has been received.
I an logging a complaint about my most resent state on my bundle billian #770-954-XXXXX. Ineed someone from corporate relation to call me att 770-954-XXXXX or cell#$404-375-XXXXX. On Momday January 7,2013 will will make a formal complaint with FCC about my last (5) billing statements.
I never thought that switching to AT&T would be such a headache. I ordered a product and payed for it but I haven’t received it. All I have received is a run-around. Customer service is a joke, nobody wants to help; if it isn’t on the computer screen in front of them they don’t have any problem solving skills so customers are left unsatisfied. I feel like I’ve been lied to and been taken advantage of. My whole experience with AT&T has been so much trouble that’s its not worth it, if I wasn’t locked into this contract I would defenately go back to my previous provider.
Sincerely,
Frustrated with AT&T
I have been waiting for U-verse for the past two years. It is in my neighborhood and operational just one block over from my house. I ask a technician if the fiber optics was available for my street and he determine that is should be as it was tied off at the junction box less than 150 feet from my house.
I would love to return to AT&T but I want U-verse and not satellite. There is a market of 600 units in my neighborhood that you have not tapped into. Most have DirecTV or Dish satellite and the rest of us are stuck with Suddenlink.
I have been told that DirecTV is more reliable now due to more satellites in place but I want the speed and dependability of fiber optics.
Please seriously have someone look into the possibility of getting this service to my address: 19021 Raglan Castle Path, Pflugerville TX 78660
Thank you for your attention to this matter.
Rev. Thomas O. Moore, MSgt, USAF (Retired)
Disabled Veteran
They put the Fiber Optic box on the sidewalk in front of my house. Now it gets tagged with Gang graffiti every week. I am constantly contacting the city to come out and clean up AT&T’s boxes as AT&T doesn’t seem to want to maintain their equipment.