AOL has its roots in the short-lived venture Control Video Corporation (CVC), which was founded by Bill von Meister. CVC was an online game service for Atari 2600 (video game console).
In 1985 Jim Kimsey founded the online services company Quantum Computer Services from the remnants of CVC.
Quantum changes its name to America Online in 1989.
During the 1990’s, the company experienced explosive growth when the general public discovered the internet and started to explore chat rooms, online role-playing games such as Dungeons & Dragons, and AOL messenger. At its height in 1997, half of all American households that had internet, had it through AOL.
In 2000 AOL merged with Time Warner, creating the new company AOL Time Warner.
Today AOL is no longer part of Time Warner since it was spun-off to shareholders in 2009. The company serves users through popular sites TheHuffingtonPost.com, MapQuest, Moviephone, Patch (local information), Engadget and TechCrunch.
AOL trades publicly on the New York Stock Exchange under the ticker symbol AOL, is a member of the S&P 400, is #882 in the Fortune 1000, has 4,500 employees, and had $2.53 billion in revenue in 2014.
AOL
AOL has its roots in the short-lived venture Control Video Corporation (CVC), which was founded by Bill von Meister. CVC was an online game service for Atari 2600 (video game console).
In 1985 Jim Kimsey founded the online services company Quantum Computer Services from the remnants of CVC.
Quantum changes its name to America Online in 1989.
History
During the 1990’s, the company experienced explosive growth when the general public discovered the internet and started to explore chat rooms, online role-playing games such as Dungeons & Dragons, and AOL messenger. At its height in 1997, half of all American households that had internet, had it through AOL.
In 2000 AOL merged with Time Warner, creating the new company AOL Time Warner.
Today AOL is no longer part of Time Warner since it was spun-off to shareholders in 2009. The company serves users through popular sites TheHuffingtonPost.com, MapQuest, Moviephone, Patch (local information), Engadget and TechCrunch.
AOL trades publicly on the New York Stock Exchange under the ticker symbol AOL, is a member of the S&P 400, is #882 in the Fortune 1000, has 4,500 employees, and had $2.53 billion in revenue in 2014.
F**KAOL
My AOL account is gone.
No one will tell me why.
I have been with AOL for decades.
Please help.
I am getting a huge number of spam emails on an aol account, which I do not have, and never have had. The account address is Susan@ aol.com. Please take me off your list.
YOU CHANGED FORMATS SO OFTEN, IT’S TOO FRUSTRATING. ADDRESS BOOK & OTHER FEATURES. CAN’T YOU LEAVE WELL ENOUGH ALONE?
IT’S DISGRACEFUL HOW AOL DEPICTS THE PRESIDENT OF THE U.S. – DONALD J. TRUMP.
REALLY TIRED OF SEEING OBAMA (BOTH) FACES. HE’S DONE WITH BEING PRESIDENT (ONE OF THE WORST IN HISTORY) BUT STAYED IN D.C. TO PULL STRINGS.
NO NEED TO HEAR FROM HIM/HER EVER AGAIN.
Magically as soon as I posted my complaints my AOL account was deactivated. I guess AOL things that they can bully me into going away. So very, very wrong! All along my journey to try and get a simple, very simple, issue resolved they have made me feel like a criminal. Despite the fact I have provided proof, I have documented everything, I have names dates times etc. But they figure if they deactivate my account I will just run away with my tail behind me. They have so underestimated me I don’t do that. If they resolve my issue I would’ve gone away quietly. Instead they chose to make this a fight. That being said in this day and age it is no longer a matter of he said she said I can prove every word I’m saying via recordings, screenshots, etc. if they had just made things right in the first Place this would not be an issue. I am not going away now they have deactivated my account and challenge my livelihood. Game on! I have a proof on my side. I’m going to take down this supposed empire. It’s no wonder their rating is 1.45STARZ. If they were smart they would have a 5.0 rating, but apparently the animals are running the zoo instead of the other way around.
OMG! I thought I was getting replied to my email to AOL instead I was subverted into a website to ask for my credit card information. What kind of operation is AOL?! I can’t wait to Expose what an awful and corrupt company you are! This is now my life mission!
I am not yet done venting. I am seeking assistance from your company and yet I feel like I am trying to teach advanced physics to a group of kindergartners. The brain cells that your employees have collectively couldn’t fill up a petri dish. I have a simple issue, that being the death of my spouse and how to reactivate his account. Apparently this issue is beyond the comprehension ofThe three stooges compounded by 100 that your company employs. How is it you cannot resolve my issue immediately?! I am giving you every form of documentation I have to prove what is necessary and yet no one knows how to deal with the issue of the death of an account holder. How is that possible?! How have you stayed in business this long?! I am going public I’m going to do my research and find out how I can shame you into doing what is proper and bright. Shame on you! Shame on you! Shame on you! How on gods green earth you find it OK to treat individuals like this is beyond my comprehension but I am going to make a media circus out of this if my issue is not resolved this week. Mark my words!
Mr. Tim Armstrong,
I have been a loyal customer of AOL for over 30+ years. I am being charged $28.97 for services I never ordered from AOL Assist. The customer service representative says that the bill is from a delinquent bill from 2018. I have regular email services that I pay $4.95 per month for because I am a faithful customer and I don’t want to take the time to learn the free gmail system. They have frozen my account and are trying to make me cancel my subscription with AOL if I refuse to pay the $28.97 that I do not owe. The customer service representative even offered to give me a discount on this bill if I pay. I refuse to pay for something that I never ordered. I use to have AOL assist, but I cancelled it several years ago. Please Help. My name is: Linda Norris. My AOL account is: norris4756@ aol.com. My telephone number is: (318) 344-XXXX. They also have my son as the primary on this account. His name is: Warren Oliver Simmons. My ex-husband was the primary; but we have been divorced since 2006. His name is: Larry Norris and his email address is: Patton600@ aol.com.
I have been a paying customer of not only a membership to AOL, but many of your services you provide for close to 30 years. My husband and I have always enjoy the service, and have recommended it to many friends. But now I have a complaint, and I hope you will take the time to resolve it for me.
When you first connect to AOL there is a news story, etc. Below each one you may make a comment about the article. We have always enjoyed the exchange. Lately, every time, and I mean every time, that I post a comment your monitors instantly delete them! Now they have delete so many, they say I can no longer post a comment! It is extremely frustrating after all these years of using your service and suddenly you have you men/women that monitor and as soon as I try to post a comment they delete it. Try posting under my account “pjbscomputer@aol.com” and see what happens. I would appreciate knowing why this is continuing.
I have the same problem with AOL. I am on AOL since 1990 and for some unknown reason my comments are deleted soon as it appears. AOL is no longer an organization it used to be.
I’ve been using AOL for good 20 years and I have to tell you that I’m thinking hard about switching to another Internet provider. I’m sick and tired of your constantly picking on President Trump. I am a former Soviet refugee and I love and respect President Trump. He is doing an excellent job in general and in these Virus infected times. Your cheap politics stink. Every time I open your home page I receive “Fake News” right in my face. Absolutely disgusting! What is it you are trying to achieve? Elect Joe “Creepy” Biden President? Are you out of your mind? Or you prefer perpetual Communist Bernie Sanders? Do you really want to run this country in the ground? You at AOL are digging your own grave! Trust me on that, I’ve been through socialist experiment, I was born there. Honestly, I hate you and I give your company evaluation 0.
STOP THE ONE SIDED NEWS ARTICLES especially during these trying times, we don’t need idiots like this giving us their D— opinions
Trump reportedly dismissed January coronavirus warnings from Health Secretary Alex Azar as ‘alarmist’
Business Insider
TPORTER@ BUSINESSINSIDER.COM (TOM PORTER)
Apr 5th 2020 8:08AM
President Donald Trump
This is a time we must be united not apart and keep the politics out of this mess
STOP YOUR ONE SIDED STORES ABOUT THE PRESIDENT SHAME ON YOU
DEAR AOL, STOP WITH THE POP UP ADS , LIKE TURBO TAX. THEY ARE MESSING US UP FROM READING STORIES, OR WORKING ON LINE!!!!! WHAT A POOR DECISION !!!!!
I am one of AOL oldest members. First Prodigy, Quantum and now AOL Gold at a monthly cost of over $40. The service stinks, you cannot read an article without not going through pages of JUNK. Then there are POP UP ads that prevent you from seeing what you are reading and that includes your email. I called customer service and asked how to get rid of these annoying ads. I was told I had to pay an additional charge monthly which I did. Now the ads are back full blast, what the hell?
No use speaking to customer service, they can’t help, they are only doing their job. AOL is now too big to fail and no longer cares. As one of their first and faithful user I have to follow the path of AOL users and move on.
So much a SHAME that such a good company would give their faithful; and premium paying customers a kick in the butt……Wrong attitude if they intend to stay in business. These overseas customer service folks don’t give a d…..m
Called last Thursday, got hung up on three times by tech support. Called Friday and let them walk trough my system as i detailed their system update to gold that they did a few days earlier. They were suppose to escalate for fix and send me a system patch and notify all gold users of the issue and the fix. Seems they added aol premium services, chat room and aol my benefits to my favorites without my knowledge or approval. I have never used chat rooms. By doing this, they prevent me from adding to any of the folders i have, adding to the folders or deleting from anywhere on my favorites. I told them to send me a patch that backs out all of these changes that caused to screw-up. Still waiting and getting madder every minute. Now I will report it to Congress oversight and the media.
Forcing AOL paying subscribers to use your new “AOL Desktop Gold” is one of the nastiest treatments of loyal consumers I have ever run across in my 81 years on this planet!
I have been a paid AOL subscriber since 1995. But that is about to end. AOL’s “Gold” program is the most screwed-up mess of programming I have ever encountered–and members of my family and several paying AOL-user friends feel the same way.
1. Logging in is very difficult, and “Gold” forces me to log on with a seldom-used name. It takes several steps to log in with my usual and primary name. I went on-line with an AOL technician, who said he was unable to fix the problem, and that this problem must be fixed at a higher level–whatever that means.
2. With most e-mail being sent, the screen now freezes for several minutes, and then I get an AOL message telling me “We seem to be having trouble with your mail. Please try again in five minutes.” During the few minutes the screen is frozen, I am unable to do anything else on the computer. It is wasted downtime. This did not happen with the old AOL.
3. When I am trying to change screen names to my primary name, the system does not allow me to. The drop-down box does not even list my primary AOL name! An AOL technician said he cannot do anything to include my most-used name.
4. The spell check with “Gold” is atrocious. With the “old” AOL, the user could insert a correction or make a word change if the correction offerings weren’t satisfactory. One merely deleted the offered substitute and inserted his/her own word. With “Gold, One cannot do this. The user has to close spell check to make a change. “Gold” reminds me of computers in the early 1980’s.
5. It was very obvious to me that the technicians are not versed with “Gold” and are of no assistance. In the past 23 years that I’ve been a paying customer, AOL technicians have been able to assist me with any problems. That’s no longer so.
6. Not offering us the option of remaining with the previous desktop program is downright cruel to loyal, paying customers. It was a fine program and worked well.
7. In general, your AOL-written news is very poorly written, poorly edited and very often inaccurate. It appears to be written by very young, inexperienced individuals who do no fact checking. One writer did not know the difference between WW2 and the Vietnam war. Another wrote about a plane potentially going several times faster than the speed of light. He/she meant the speed of sound. Huge difference! And another informed us that Liberace was gay. Really?? Who would have guessed!!!
I hope that AOL will allow users to go back to the former desktop program and dump this ill-conceived, poor-performing and ridiculously named “Gold” program. And for God’s sake, get someone to edit your news for egregious factual and grammatical errors.
Frustrating. I like my AOL BUT when all I wanted to do is to update my billing account I spent hours talking to people with no author to do anything. Surely there could be any easy way to do this on -line. since I can access my account I should not have to jump through hoops by giving newsletters and sent mail. I have a secondary account that I can’t access to do their dumb verification
after 22 years with AOL, I must leave in anger and disappointment, as AOL has exploited my emaIL capacity with advertisements. My email is now useless, because the advertisements covers and clutters my email. AOL is doing this purely out of greed. AOL gets paid to put the ads in and I must pay even more to get rid of the advertisments! that is a form of EXTORTION and I don’t like it at all. Therefore I must drop AOL and jump to a service that won’t ruin my work with terrible, damaging ads. I HATE DROPPING AOL, but AOL has left me no other choices. Sincerely,
Eugene R. Cuthbertson
TUFFIAN@ aol.com
(714) 635 XXXX (Anaheim, CA)
I have been hacked again by by someone claiming to be from aol.they wanted 300.00 to fix the problem. I just been hacked again. My aol gold was removed and someone called me saying they could help me get back on aol gold. These people are hacking into your phone lines because it was your number I called.I would think of all companies Aol would be able to correct this problem.
I am REALLY, REALLY frustrated with you. I would like to know why it is necessary to have so many advertisements on your site? There are ads in my email box, along the side of my email when I read them, on the right side of the monitor and on half the page when I try to read the news articles. Are you that bad off financially that you need to have the income from all these ads? If so, then maybe I should use another browser so that I will continue to be able to use my computer before you declare bankruptcy.
Before OATH took over and before you were attached to Verizon, this was not a problem. Why is it a problem now. Please respond to me by the end of April or I will begin looking for a company whose browser is not full of ads.
HELLO, IT IS 2/10/19 MY DESKTOP GOLD WAS SHUT DOWN BY YOU, WHEN I GOT ON THE PHONE WITH THE TECH HE SAID SOMEONE HACKED MY COMPUTER, SO HE DID A DYNOSTIC ,IT SEAMD THIS WAS GOING ON FOR 2 WEEKS OR MORE,AFTER THE DINOSTIC WAS FINISHED AND HE TOLD ME TO LOOK ON SCREEN AT ALL THE THINGS THAT WAS WRONG, THEN HE SAID I NEEDED TO PURCHASE A $620 INSTALLMENT TO FIX COMPUTER, THE I ASKED HIM WHY DO I PAY ALL THE XTRA MONEY FOR YOUR SERVICE THAT DID NOTHING TO STOP THIS ISSUE, HE TOLD ME THESE WERE NOT FOR THIS SO I LOOKED UP IVE GOT COMPUTER CHECK UP THAT SAID NOTHING ABOUT THIS ISSUE EVERY TIME IT SHOWED THE SCAN IT SAID EVERYTHING WAS GREAT,BUT IT WASNT. I HAVE BEEN A CUSTOMER OF YOUR FOR NEARLY 30 YEARS , I EXPECT BETTER FROM YOU SO I WENT AHEAD AND RESTORED MY COMPUTER AND BOUGHT EXTRA FIREWALL PROTECTION FOR MY SELF WELL UNDER 620.00 AS NONE OF THESE PROGRAMS THATI PAY FOR EVERY MONTH DO NOTHING AT ALL TO HELP MY COMPUTER OR KEEP ME SAFE I WANT A REFUND FOR AT LEAST A YEAR,FOR ALL PROGRAMS IVE PURCHASED FROM YOU WITH THE EXCEPTION OF THE SERVICE YOU PROVIDE , PLEASE DONT THINK I,M GOING AWAY ANY TIME SOON AS MY COMPUTER WAS ALMOST DESTROYED BECAUSE NONE OF YOUR EXTRA SERVICES DID NOTHING NOT EVEN A WARNING SIQN ,OR EMAIL 2 WEEKS BEFORE YOUR COMPANY CAUGHT THIS, I EXPECT TO BE PAID ,YOU CAN WRITE THE CHECK OUT TO MY NAME AND YOU ALREADY HAVE MY ADDRESS, I WILL ALSO GO ON MY SOCIAL MEDIA AND TELL PEOPLE MY STORY., IM SURE THEY WILL BE SURPRISED THIS IS NOT A THREAT BUT SINCE I PAID FOR NOTHING TO PROTECT MY COMPUTER I EXPECT TO BE BACK PAID CLYDE HAWKINS
I’m entering my business email instead of my AOL one because AOL has decided to suddenly filter out my “new” emails while letting in my “spam” email’s. so if you are going to reply to me Don’t use stevekimmey1@ aol.com. have to say I’m dismayed that when I try calling you (even your 212 new york number) I’m directed to some other country claiming they can fix issue for a fee. is this the future of AOL which I’ve had my whole adult life? sad to think you would just kick me to the curb and force me to use gmail.or yahoo. please respond promptly before I’m forced to move on.
regards
Steve Kimmey 845-275-XXXX
Message I received when I tried to create an aol account
Aol
Too many failed attempts
We’re not able to create an account for you right now.
Hi. I am getting this message for no apparent reason when I tried to make up an aol account for the first time. Someone is hacking in with this: C\Windows\System32\services.exe with Private IP 6 Address: 2002:ab0:710c:0:0:0:0:0 from somewhere in Albany/Oneonta as per the map showing where they are hacking in from. I would like to create an AOL account and this is my right like any other customer. Please assist. Thank you.
I have been a Democrat for many years however, President Trump was elected by the people and with that, should be respected. If you don’t like the Pope that is no reason why one should not honor his office. The Daily attacks on our president by AOL has reached a level that is contrary to good daily news. I can’t believe that CEO Tim Armstrong, whom I respect, justifies this kind of reporting. Let us spend our efforts in making America better by showing our God Love to one another. Stop these attacks and report news that is important and beneficial to all.
Michael Nader: Not only does AOL continue to defame, remain and disrespect its users and our country the United States of America. AOL, has so much control if we are clients!!! The can delete, remove, block do anything they want with any and all of our information. They have all of our credit card information!!
My husband and I have been customers of AOL since 1999!! Today, If I want to reach someone for any help. (paying for service, not free) I speak to someone in Romania, before it was mostly Phillipines, or India. I literally got my service cut off this morning because of their new OATH, sign on that also required them sending me a text with a secret code!! People have been making fun of my husband and I for having AOL..DINOSAURS OF OUR ERA!!
On 7-31-18 I received a second notice for payment. I emailed “Why did I receive this 2nd notice for payment? When I talked to Alex on 7-24-18 and he credited my account. My account shows 0 balance with a $4.99 credit. Again, why did I get this email? Do you know what Shopsafe is? It is a dedicated credit card number for one merchant. When you bill differently, it will fail. Billing as “AOL Desktop Gold Plus” then as “AOL FS card verify” will fail. When I first called on the 24th I was told you haven’t changed your billing. B of A says you have. Talking to Cin today, there was an issue verifying my account. Seems that the billing date your verification system wants is not the actual billing date. My account says it is the 23rd, but the system says that is incorrect. Is that just a ploy to further irritate a customer, or is your billing and all associated with it that messed up? I have asked to speak to a supervisor on both calls to customer service and there is never one available. Today I also asked for a skip level, the customer service person’s supervisor’s supervisor. Right over her head. I have used AOL since dial up. Service has never been worse. Looks like it might be time to keep the email and dump AOL Gold. But first I must find out my system bill date so I can cancel it. Yes, I do expect a reply.
Ray Kordich”
As with other emails to AOL, this has gone unanswered. Also, stop having your customer service reps say that they need to “manage my expectations.” Why not just have reps that can handle situations and if not able to, have an escalation process that actually puts the customers concern first. As things stand, my issues have not been addressed and I have not been provided a path forward.
I called aol about my email setting this girl at Aol Spring I think got it straighten out I thought until the next day when I turned my computer on and to my surprise I was already signed in So I took all the precautions all is good? no today I opened my computer someone was already there they put my email on the login page that is a never thing So my email does not work now And I will not call Aol I can get hacked anywhere but this is really sad
Linda: Your email was sent on July 29th 2018. I see no response. Tells me, I will NOT get mine of as: 9/26/18. Gmail is FREE!!
I Tried to post here yesterday, but it didn’t show up – so I’ll try again before snail-mailing letters to the corporate office directly.
I’ve been with aol since 1999. I decided to pay for aol gold after they decided to Charge US – and everything was OK until July 1st, 2018, when it said my credit card needed to be update. I was able to add my new card to the aol wallet, but the program would Not connect. I called aol. Spoke with Three departments. (and about 10 different operators.)
After three days, I was Finally told the truth – There is a bug in the system stopping aol from being able to add new card info. Until their back end engineers can fix the issue, I can’t use aol gold.
Of course this was after most of their help lied to me, and kept asking for a new credit card, or wanted to confirm my info, or put me on hold for long periods at a time, wasting my time for absolutely no reason, when they knew there is a bug in their system.
At one point (last night), their Tech Dept said they couldn’t access my account and just hung up on me. WTF? This is totally unacceptable behavior from a company that should want to keep as many customers as possible (since most of them connect thru Comcast or Fios and really don’t need to keep an aol account to access the web like the old days of dial up.)
I seriously hope Someone at the Corporate office knows how bad things are and can fix this before losing more long time customers. I’ve been waiting three days for someone to fix the issue.
Hey AOL, You do want my money, right?
For anyone at AOL reading my previous comment, I have a case number for you: 06463809. I have asked the last person I spoke with to file a complaint for the operator that hung up on me. Don’t know IF they really filed one, but since all calls are recorded, and there is extensive notes on my account from the last few days, you can confirm my story. Please fix the issue!
Michael: You email was sent on; July 4th 2018. Any response? I just sent mine in and frankly to reach a USA office may not be available. Gmail is Free!
Who is this culprit asking me for money when I call for assistance. This time it was$149. The last time it was $300. , & even tried to get it financed thru paypal. When it didn’t work he offered me time. I finally got thru to the office in NY. Was told the man is scamming, don’t pay him. My question to you is: He is answeribg your phone, so why don’t you know. I tried to report it to fraud dept as I was instructed & was told nothing they could do & to report it to my police dept. I have been a customer since 2000. Why are you letting this this happen? I also pay a monthly fee to Aol assist.
babsc3839
I have the same issue and no one will help at all. The help/assistance numbers ring somewhere overseas it seems and no one speaks English well enough to be understood. They would not fix my issue and also demanded $200+ to fix it.
My take is that their reps are going rogue and are the ones hijacking our accounts and when we call in help, they demand payment to their personal account without management knowing. How else could anyone delete ALL my security info?
Tom: I am so sorry. I have been dealing with AOL for over 20 years. People make fun of my husband and I because we use it. DINOSAUR SERVICE OF OUR ERA! It used to work just fine. But based on the date you sent your concerns I don’t see a response. I tried call the USA headquarters this AM NO GOOD! Federal Trade Commission and we all have Congress member and Senator who can put in call on our behalf. They oversee Federal issues which is where these now become un-ethical companies are overseen by. Good luck GMAIL is free. Never used it, but willing.
Barbara: A call to your Federal Representative. Either Congress member for your district or Federal Trade Commission. They handle/oversee Non-compliant ILLEGAL, FRAUDULANT super conglomerate, companies like these. I despise being told by their so called; “customer service,” reps in Romania, Asia or India that they are either sorry of, can’t provide a USA contact number. If you insist they hang up or cut your AOL service off!!
all the negative comments, and the reasons for them, havee my complete understanding and approval!
All you do criticize Thrump I didn’t support him but you are just bias. Getting to boring make some changes
Forcing AOL paying subscribers to use your new “AOL Desktop Gold” is one of the nastiest treatments of loyal consumers I have ever run across in my 81 years on this planet!
I have been a paid AOL subscriber since 1995. But that is about to end. AOL’s “Gold” program is the most screwed-up mess of programming I have ever encountered–and members of my family and several paying AOL-user friends feel the same way.
1. Logging in is very difficult, and “Gold” forces me to log on with a seldom-used name. It takes several steps to log in with my usual and primary name. I went on-line with an AOL technician, who said he was unable to fix the problem, and that this problem must be fixed at a higher level–whatever that means.
2. With most e-mail being sent, the screen now freezes for several minutes, and then I get an AOL message telling me “We seem to be having trouble with your mail. Please try again in five minutes.” During the few minutes the screen is frozen, I am unable to do anything else on the computer. It is wasted downtime. This did not happen with the old AOL.
3. When I am trying to change screen names to my primary name, the system does not allow me to. The drop-down box does not even list my primary AOL name! An AOL technician said he cannot do anything to include my most-used name.
4. The spell check with “Gold” is atrocious. With the “old” AOL, the user could insert a correction or make a word change if the correction offerings weren’t satisfactory. One merely deleted the offered substitute and inserted his/her own word. With “Gold, One cannot do this. The user has to close spell check to make a change. “Gold” reminds me of computers in the early 1980’s.
5. It was very obvious to me that the technicians are not versed with “Gold” and are of no assistance. In the past 23 years that I’ve been a paying customer, AOL technicians have been able to assist me with any problems. That’s no longer so.
6. Not offering us the option of remaining with the previous desktop program is downright cruel to loyal, paying customers. It was a fine program and worked well.
7. In general, your AOL-written news is very poorly written, poorly edited and very often inaccurate. It appears to be written by very young, inexperienced individuals who do no fact checking. One writer did not know the difference between WW2 and the Vietnam war. Another wrote about a plane potentially going several times faster than the speed of light. He/she meant the speed of sound. Huge difference! And another informed us that Liberace was gay. Really?? Who would have guessed!!!
I hope that AOL will allow users to go back to the former desktop program and dump this ill-conceived, poor-performing and ridiculously named “Gold” program. And for God’s sake, get someone to edit your news for egregious factual and grammatical errors.
Sincerely,
Kenneth Green
Kenneth Green’s negative commentary on AOL Gold say it all. One of the wortst programs I’ve seen!
My Name Is Gerald Dixon I am a very satisfied customer, Unlike many of those that don’t pay for there AOL services. I do and I have been paying for over 20 years.I have gone to tech support for help and all they have done is deleted my files. There was a long list of people I served with in Vietnam , Addresses and Telephone Numbers along with some other information. I do not want to sound like a crybaby. But I have brought to the attention of AOL the fact I am 100% disabled Veteran and my computer and my television are my windows to the world outside my four walls. At one point I truly thought I was going to get my problems resolved by a Lady In Customer Care Specialist her name was Jordan. After some time with no results she put me in touch with a person named Michael in the executive offices needless to say he did absolutely nothing except to inform me that he was going to have Jordan continue to look into my problem that lasted maybe a month then I never received any mail from Jordan or Michael.I have told my story for over two years . I have over 100 E-mails between AOL and myself in a period of four months. Below is a message I posted today, After reading your comment about people that are Pissed Off I am one of them. I hope something can be resolved with my problem. First I was getting all of my comments deleted, some were deleted before I finished typing them. I was informed that was impossible . I won’t bore you will all of the problems I have encountered with AOL and again I will tell you I am Pissed off and I feel I have the right to be. Sure I wrote some nasty E-Mails nothing vulgar but to the point. I was lead to believe it was my computer so I bought a new computer. Lastly I was told there is a third party that censors all comments and there is a list of words you are not allowed to say. The word I was told I used was SXXXX bag and yes I did use that term. Because there was an article posted by AOL when it was said by a congresswoman Maxine Waters.My question was to AOL why was I being held to a higher standard than a person in congress. I was told AOL had nothing to do with this third party that was in control of the words not allowed. Someone informed me as to the site address. Their in plan English it read, We are part of the AOL family. I hope you understand what I have said. I developed after a stroke that some of my memory and my left side lost some use. Thank You Gerald
Is this AOL’s new game not allowing me to re visit an article or see replies to comments that have made I also noticed that all of my comments are not placed under my name and I can no longer read them. Keep playing your games and taking my money. We will see what happens .When the American Disabilities Act investigates your elitist business practices and your lack of respect for Veterans. There are many more sites I can go to and I will continue to allow you to take my money for AOL services. It just makes my abuse stronger I receive from AOL and your less than proper services I am paying for . By you lack of services I have been paying for over 2 years and the lack of service I have received. I guess I will see one of you suits in in front of the Civil Rights Division of the Department of Justice or in a Civil Court in front of a judge. If I may suggest I would bring this to the attention of one of your Lawyers or one of your know it all Executives. Maybe Michael in the Executive Offices should review this. So he will understand I don’t play games. G L Dixon
AOL GOLD WORST PROGRAM IN THE WORLD. IT DOESNT EVEN HAVE BASIC FEATURE WHICH ALL “FREE” EMAIL PROVIDERS OFFER..
AOL GOLD IS AN INSULT TO PAYING MEMBER’S INTELLIGENCE.
WE ARE VERIZON’S CASH COW, FOR THIER “AFFILATE SALES PROGRAM”
WHICH FACEBOOK, GOOGLE, YAHOO, TWEETER, GIVE USERS FOR FREE TO SELL TO US. BUT VERIZON EXPECTS AOL USERS TO PAY THEM $27 A MONTH TO SELL US JUNK.
========
1.. FORMS & CHARTS IN EMAIL CRASH AOL.
2.. ADDRESS BOOK. PAGE, GOES BACK TO THE TOP
3.. REDUCE WINDOW SIZE DOESNT WORK
4.. UNDO HIGHLITED TEXT DOESNT WORK
5.. DELETE DRAFTS DOESNT WORK
6.. DELETING A WRITE MAIL PAGE CRASHES AOL BROWSER.
7.. COPY PASTE IN SEARCH WINDOW DOESNT WORK
8.. INSERT HYPERLINK DOESNT WORK
9.. EDIT PICTURE GONE?
10. SETTINGS IS REDUCED TO A SALES PAGE FOR AOL
11. READ PISSED OFF CONSUMER COMMENTS. consumeraffairs.com/internet/aol.htm
I have been on hold on 4 consecutive times today for over 30 min each time. This level of customer service is appauling. I have Real estate business I need to send emails out and can not do so ….. PLEASE PLEASE HELP
I hate the AOL Gold. I wish I could go back to the previous AOL system. I find that some of the changes are difficult to use and the print on the page listing my emails is very difficult to read. After 20+ years of being an AOL customer, I am considering finding another server.
you cant email me because I was ask to pay 3000 for to get my password so I could see my 3 week long speaking to men that want me to pay I do pay for my aol but this is total fault
I HAVE BEEN AN AOL MEMBER FOR 20 YEARS PLUS. I AM HAVING VERY BAD EXPERIANCES WITH YOUR TECH DEPT. IN ROMANIA. I HAVE MADE NUMEROUS CALLS TO THEM ABOUT MY LOGIN PROBLEMS WITH THEM (THEY CAN’T SEEM TO FIX IT). NOW I’M HAVING A PROBLEM WITH THEM TRYING TO INSTALL MCAFEE ON TWO OF MY COMPUTERS. IT LASTS FOR ABOUT A DAY THEN IT SAYS IT HAS EXPIRED. NOW I’M HAVING A PROBLEM WITH THEM RETURNING MY PHONE CALLS**********WHAT SEEMS TO BE THE PROBLEM WITH THESE A-HOLES?????????****************
WILLIAM DOEK
PHONE # 519 491 XXXXX
Why can’t Americans Speak With Other American;s for Support so we can Understand their English & they can Understand Ours–Its Bull s**t that we have to speak with People that we can’t hardly Understand & they can’t Understand us . Now My AOL Account is all screwed Up & harder to figure out what the -F— is going on
I agree. very frustrating, they read from scripts. In competent. It looks like I will leaving AOL as well.
.cnn.com/2017/05/01/politics/donald-trump-meet-north-korea-kim-jong-un/index.html
Is this an accurate article? Just wondering…
I have been a loyal subscriber to AOL for the past 21 years and have never had such inept service until recently, despite being a subscriber every month to AOL Assist. First and foremost it is IMPOSSIBLE to get hold of anyone on the AOL ASSIST phone and they request that they will call you back. This they do but when you answer there is no one on the line. I needed o have one issue settled. It took me three hours, three agents in I guess Thailand. They always sort the issue and then leave another for us to start the whole circus again. Not too sure why I am still with this incompetent organisation. Would really love to speak to the Head of customer service as there really appears to be NONE.
Loyalty cuts both ways not just one.
I AGREE TOTALLY WITH YOU –Aol has screwed up & its a Pain in the A** to try to talk with People in another Country that you can’t Understand & they can’t understand you
I AGREE WITH ALL OF YOU AND HAVE HAD PROBLEMS FOR ALMOST 2 MONTHS WITH THE DESKTOP GOLD. AND THEN, THEY SAY AT THE END OF THIS PAGE “Want to make sure AOL sees your comment or complaint? Share your experience to get more attention”. THIS IS A JOKE WHEN I HAVE MADE COUNTLESS CALLS WITH NO SUCCESS OR RESOLUTIONS. THEY JUST WANT TO FILL UP THEIR FACEBOOK PAGE I GUESS. AFTER 20+ YEARS IN USING AOL, IT APPEARS I WILL HAVE NO CHOICE BY TO DO SOME RESEARCH AND PERHAPS CHANGE SERVICES TO A COMPANY WHO JUST MIGHT PROVIDE DECENT TECH SUPPORT. I CANNOT PROVIDE SERVICE TO MY CUSTOMERS AND HAVE WASTED SO MUCH TIME UNPRODUCTIVELY WITHOUT SUCCESS. YET, AOL STILL CLAIMS TO BE A COMPANY IN THE UNITED STATES OF AMERICA!!!!! WHY CAN’T WE CONTACT SOMEONE IN AMERICA WITHOUT A LANGUAGE BARRIER?
I am really tired of all of the Donald Trump bashing! I thought you were better than that. The very “liberal media” SHOULD BE neutral and un-biased.
Give it a rest!