Ann Taylor is a specialty apparel retail chain that is marketed under four divisions: Ann Taylor, LOFT, Ann Taylor Factory, and LOFT Outlet.
Richard Liebeskind founded Ann Taylor when he opened the first Ann Taylor store in New Haven, Connecticut in 1954. He named the store after the name of a best-selling dress, the “Ann Taylor,” at his father’s store.
In 1977 Liebeskind sold his stores to Garfinkle, Brooks Brothers, and Miller Rhodes Corporation. Under new management, the stores spread rapidly. The new flagship store on 57th street in Manhattan featured a chic restaurant and represented the Ann Taylor customer of the time: a new breed of well-dressed career women who favored classic fabrics in fashionable designs.
Throughout the 1980’s Ann Taylor changed owners several times. The company went public in 1991, trading on the New York Stock Exchange.
In 2004 the company celebrated its 50th “ANNiversary.”
In 2011, the company changed its name from Ann Taylor to Ann, Inc.
Today Ann Inc. operates over 1,000 stores comprising 275 Ann Taylor stores, 105 Ann Taylor Factory stores, 525 LOFT stores, and 102 LOFT Outlet stores in 47 states, Puerto Rico, and Canada. The company has 20,000 employees and had $2.48 billion in revenue in 2012.
Ann Taylor
Ann Taylor is a specialty apparel retail chain that is marketed under four divisions: Ann Taylor, LOFT, Ann Taylor Factory, and LOFT Outlet.
Richard Liebeskind founded Ann Taylor when he opened the first Ann Taylor store in New Haven, Connecticut in 1954. He named the store after the name of a best-selling dress, the “Ann Taylor,” at his father’s store.
In 1977 Liebeskind sold his stores to Garfinkle, Brooks Brothers, and Miller Rhodes Corporation. Under new management, the stores spread rapidly. The new flagship store on 57th street in Manhattan featured a chic restaurant and represented the Ann Taylor customer of the time: a new breed of well-dressed career women who favored classic fabrics in fashionable designs.
History
Throughout the 1980’s Ann Taylor changed owners several times. The company went public in 1991, trading on the New York Stock Exchange.
In 2004 the company celebrated its 50th “ANNiversary.”
In 2011, the company changed its name from Ann Taylor to Ann, Inc.
Today Ann Inc. operates over 1,000 stores comprising 275 Ann Taylor stores, 105 Ann Taylor Factory stores, 525 LOFT stores, and 102 LOFT Outlet stores in 47 states, Puerto Rico, and Canada. The company has 20,000 employees and had $2.48 billion in revenue in 2012.
The nearest store from me is 4 hours away so I did some gift shopping online for the 1st time. Keep in mind I shop at the ANN TAYLOR LOFT ALL THE TIME! However when I did a chat with Johnathan and asked if they do one-time free shipping for 1st-time orders with ANN TAYLOR. I was told that I spoke with several agents, shopped with them, and was treated so rudely! The best part is when I actually called customer services she could see the 1st time order with ANN TAYLOR and could re-read the chat and all she had to say was well maybe he misunderstood! How can you misunderstand a chat? You are reading it. I will pay the 8.95 for shipping and will NEVER shop at your store in person or online! I don’t need to lie about an order when you can clearly see all my information and maybe your customer service chat reps need to look at everything before accusing people! I will continue to shop at ANN TAYLOR LOFT where they want to keep there customers! I guess ANN TAYLOR really needs the 8.95
Hello, my name is Dawn Baranowski. I have been in the service industry for over 34 years(Salon Owner). I am 54 years old and carry myself very professionally. I am also now a full-time student in school in Gerontology. I have decided to work part time while I am in school and recently got a job in the Mayfair mall in Milwaukee at AnnTaylor. I can’t tell you how happy I was;and not for the pay either, but because I have always loved AnnTaylors clothes and always will. However, as of today I resigned from my position as a sales associate. At 11.75 an hour, which I was OK with. It was a part time job.However, no matter what your pay is or what your position is,you treat someone with respect. Your stress should not be our stress. We are a team and yet Dina Roman did not treat everyone like a team. Unfortunately, I really liked the people that I worked with and the clients. And for the record,this was my first retail job ever! For some reason my supervisor Dina Roman had issues with me and was never pleasant to work with; in fact aweful. Being accused in a text saying I didn’t work my scheduled hours and said that I left early all the time made me very sad how she ever got in the position of supervisor. When I resigned I was very professional to Dina,and I don’t think she really understood why I left because she made herself very unavailable to approach. What I do understand is when you are a professional you treat your employees and customers as with respect. ( I think you should have a secret shopper come in and bring a couple bags of returns while Dina is working and you will see for yourself of what you have hired. It’s embarrassing actually as a professional to see her how she treats customers which is something I cannot be a part of. )
Since I have been there I have seen a couple people leave also. I would not write this letter to the company if I was not so disappointed in the leadership you choose. I tried talking with her many times and she would not take the time for me for the simplest little start up questions as a new employee . In a text message she sent me she argued that I did not work my scheduled shifts and I left early. Unfortunately that was the last straw. I am 110% professional in any fields that I am in. I have been a salon owner for over 20 years and have never experienced the unprofessionalism from a higher position than mine.
Thank you for your time.
Dawn Baranowski (920-412-XXXX)
I just shopped at the Woodholme store in Pikesville, Maryland and had a wonderful experience, largely due to your employee, Jasmine. Although busy with customers( unusual for brick and mortar today), she was extremely helpful and patiently assisted me. The store was neat and well put together which further aided my shopping experience. Your employees should be commended!
Good day,
This email is in regards to Millie, myself,store associates, and customers at Ann Taylor Store 2508. I have been with Ann Taylor since 8/2010; as a sales associate at Ann Taylor Outlet in Destin, Fl; moved(transfered)to Jacksonville Sept 2013. I became a sales lead Aug 2014 under Catherine Jones, where I kept my position as sales lead until 3/2019. In btwn my time as sales leads, I always went above and beyond for our customers and staff. My avaibility was open up until 7/2017; when I took a full time position doing apartment collections..Jessi and Sam worked with my full time schedule; to where I can still be sales lead(working 20hrs+ weekly). Everyone was respected and we worked together as a family.
With changes, comes hiccups and reassurance.
Jessi left June of last year, Millie came aboard.
From day one there were hiccups, moments of silence, and what the hell is going on around here days. Everyone(associates/customers)has had something to say negatively about Millie(ie, her not knowing our customers by name(Laura Press) talking about sales associates on floor while their other manager is in store shopping(Dianna), taking many days of during the month to accommodate her schedule, belittling her associates(Bailee) when another manager inquiries about her performance for a promotion, not honoring customers request(blunty saying NO).
There is no moral in store whatsoever.
My last time working was towards end of May.
I remember updating Atlas to availability of only on Sundays due to new start at a full time job(5/20) and me moving.
Millie was not fond of me working ONLY 1 day a week frm an associate and that, I’ll be glad if she keeps me on schedule.
Sunday 6/23 I was scheduled 10a-2p; not even 10mins into my shift; she said we need to talk in office, sat me down to tell me Ann Taylor was not my priority, my last tardiness in Feb-documentated, and how we should part ways..I got up stated to her; she could have told me this before I wasted a 30min drive, her response was nothing..I let myself out
Courtney Tandy
I am very frustrated with this organization.
I moved and they do not recognize my new address. It has been recognized by Citibank, build.com, the State of Texas, Amazon, Chewy.com, and numerous other retailers.
Here is the thing, I cannot place an order because they say it isn’t correct for shipping or billing. But, there is what is really dumb, they sent me a credit for my inconvenience and told me to have things shipped to a friend or work. That doesn’t solve the billing issue even if the suggestion wasn’t just crazy to begin with. I even sent a photo of my driver’s license with the new address to validate.
Numerous calls, a stop into the store in Houston, and emails and still no solution.
I am a former employee of the Loft. I need a copy of my W2 form 2017. I have called Ann.Inc and twice they were not able to find my information. I was transferred to an outside billing company that found my former employee number and my hire date and gave me instructions to two different ADP websites. Neither site has my personal information. I need a copy of the W2. After over 2 hours of calling several numbers and being passed around I am not able to retrieve this information. I simply need ANN.inc to email me or regular mail this document. Can you assist me?
I know this may fall on deaf ears, but I have to let others know that customer service does not mean customer service. I ordered a sweater on line and used Shop Runner for free shipping. I made the assumption that it was being delivered USPS . I received an e-mail telling me it was shipped UPS and they will not deliver to my mailing address but to an alternate address. I called UPS and was told that Ann Taylor was the only one who can change the address. I immediately called customer service at your store and the young lady I spoke was not able to do anything. I asked for her supervisor, Justin Walker, and was, told very politely, that there was nothing he could do. He refused to call UPS and find a way to solve this matter. He told me I would have to wait until it was returned to the store. With that kind of customer service I don’t think I’ll be ordering from your store again. This was an item that I needed quickly.
I was at Oakbrook, IL location this past weekend. I was getting helped by this Asian lady in mid 50’s may be she had amazing customer service skills. Another employee who introduced herself as ‘Tu’ came up to us and ask the lady to go in the back while she was helping me with an outfit. This ‘Tu’ women had a very bad attitude towards other co-worker. I would never work with somebody like that she is rude, and mean to fellow coworkers and customers. I was very disappointed with this kind of service at Ann Taylor store.
I was an employee at the Loft outlet in San Marcos, Texas. I would like to say that I only work there for a month and it was the worst job I’ve ever had. I did not receive the proper training to be successful at my job and the manager would get irritated when I would ask questions. The managers are always late opening the store and would rush to clean in the morning rather than doing it the night before. I was once left waiting for 20 minutes for the manager to open the store and she didn’t even bother overriding my time as she normally would when shes late. That same day I stay 10 minutes later to help out and she said because stayed 10 minutes later they didn’t have to override my time because it was “equivalent” to the time I would have worked anyway. And I did not agree because I was left waiting for 20 minutes not 10 and feel I should be entitled to all my hours and it should have been overridden because I didn’t have to stay those extra 10 minutes to help. Even after trying to fight the incident I still didn’t get my time fixed. It was very frustrating because I am in college and I pay all my own bills and that affected my check. Feel like I was taking advantage of and will never work this company again due to like horrible experience
BUY BEWARE!! PLEASE READ!!! THIS COULD HAPPEN TO YOU!!
I opened an account with LOFT June 21, 2016. The clerk entered the wrong address and after about 20 minutes of the clerk and the manger trying to correct it, they told me to do it later. I then paid the account off that day with cash and received a receipt. About September I starting receiving calls from Comenity Bank. Since I didn’t know who Comenity Bank was I ignored the calls. After receiving a harassing amount of calls I finally returned their calls. I was shocked to find out that I had an outstanding bill (paid cash remember, got receipt remember) since I never received either a bill or card. Come to find out they had the wrong address on file (life happens and I forgot to fix address – but so what, I paid of the account off, right?)
SO I’m then sent to billing dispute where they told me to send a copy of the receipt showing that I paid in cash. So, I did that. I received a letter stating that they were investigating the dispute. I then received a billing statement with all charges reversed. I then received another letter stating that the LOFT “was unable to collect the cash for your payment and the payment has been voided” SOOOOO, I guess having an original receipt of purchase means nothing….Hmmmm…
Received another billing statement showing charges were placed back on my card – called them back. Was told that I needed to resend the copy of the receipt and open the dispute up again – However, the representative seemed confused by my having to reopen dispute. I sent in copy-again. I received another call from their collections department – I called them back. This time I demanded to speak to a supervisor. I was transferred to Anikqua. Anikqua stated that she was very confused about the LOFT not accepting the receipt as proof of payment and that I had done everything correct and had sent in the right doXXXXents, and that she would get things taken care of “if she had to delete it herself”.She asked me to call Ann Taylors corp office and see what they would tell me was their reason. Called them and after much persistence was given the name Andrea White. I’ve subsequently left her 4 messages since Jan. 23, 2017. today is the 25 (am I being impatient? why shouldn’t I be??) No response. I also called Anikqua and left her a message to call me back – no response (so much for her taking care of it personally). I have since filed an official report with the Consumer Financial Protection Bureau – we’ll see what happens….I’ll keep calling these companies every day until this is resolved
I ordered a necklace with loft. The necklace was shipped to me not once but four times because everytime it was mailed to me it was broken. This is way unexceptable. No one should have go through this. I was a loyal customer for five years and this is. inexcusable.
I am extremely upset with the customer service and shipping i received with loft. I ordered a necklace which was broken in shipping four times. Everytime I received another one it was thrown in my mailbox or thrown on my front porch broken in packaging in a thousand pieces because it was not marked fragile ot packes right.
I notice my complaint I wrote in Oct 2015, about a terrible experience I had in your Loft CT store,is no longer available to read on this site.
Ann Taylor is the last company I will order from. I ordered shoes on July 3, 2016 and I never received the shipping confirmation. Today is July 20,2016 and I still haven’t received the shoes. I called customer service twice on July 18,2016 and the first representative hung up on me as soon as I started to tell her my complaint. The second representative left me on a long hold stating she was trying to find a supervisor. Long story short I never spoke with a supervisor and I was told that someone would call me in 3-5 business days. I asked for a refund and I was told that they couldn’t give me answers on a refund. I called back on July 20,2016 and the representative Barbara still couldn’t provide with any information on my shoe order or most importantly my refund! Again I was told that I would be contacted in 3-5 business days and be directed to the right department. I then asked for a corporate number and I was told that she couldn’t give me the number because she didn’t have it. Talk about fed up with this company! When I stated that I should get my refund back and the shoes for FREE I was told that couldn’t be done. I will NEVER step foot in another Ann Taylor store nor will I order anything else from the website.
I have always loved The Loft and the recognition the company makes to teachers. I have been a teacher for 20 years. With that being said, I am saddened and disappointed with how the manager in Williamsburg, Iowa handled an ongoing situation there with one of their employees and an employee that works next door at Rocky Mountain Chocolate Factory.
Over a period of MONTHS, the Loft employee went out of her way to go over to Rocky Mountain, talk badly about the employee to other employees and it culminated with her giving the employee a “nickname”. It was not a positive nickname and it was told to numerous people. She laughed every time she shared it and thought it was quite funny.
When the Rocky Mountain employee found out that in addition to be talked about negatively, she was also given this nickname she contacted both corporate and the local manager. Neither were timely in getting back to her. When she was finally contacted, the manager seemed apologetic, but also excused the behavior by asking if she had ever asked the person to stop calling her names and by saying it was a joke based on a skit seen on SNL. She simply wanted to forget about it and move on.
As a teacher, if a student were to come to me and tell me that for MONTHS they had been targeted with negative actions I would be LEGALLY bound to report to the properly trained administer and a full investigation would have to be launched. The report would then have to be submitted at the state level. It would have been taken quite seriously.
For a company that supports teachers, who would claim to understand the job that we do and character development is a part of a teacher’s duties, it is highly disappointing how an adult BULLY was handled. We complain as a country that our kids are growing up without thinking they are accountable for their actions, yet as an adult, the Loft employee was not held accountable. It is pathetic how it was handled.
I will not be shopping there again as long as that woman still holds her job. I truly hope her heart and conscience will lead her to do the right thing.
Respectfully shared,
Jennifer Stout
2/19/2016
I am deeply disapponted by the lack of customer service in your Loft store in Southpark mall in Strongsville Ohio. I visited the store twice this weekend, and was never greated or approached about any sales running in the store. Two different sets of emplyees on two different days.
i am writing to inform you how extemely upset i am due to an incident i encountered at you opry mills location. i had made a purchase sometime last week and i went to return it today. i had the original receipt and the clothes had the tags still on them, nothing was wrong with them. let me say that i have never shopped there before until last week. i normally go to tommy hilfigure, banana republic, j crew, ralph lauren and nautica for all my clothes but i was given a good reference about your store, so i decided to finally go. first of, i was waiting for awhile to be helped at the desk and when i was finally noticed, the associate came over. i told the associate that i would like to return the items i have brought back and she asked if i had the card that i used for the purchase. i went to get it but i could not find the exact card. i had every other card except for that, which alarmed me. so i knew it was lost or stolen due to that. i told the associate that i can’t find it ans she said the only thing she could do was give me a store credit or i could go back home and try to find it and come back. i told her that i lived 30 minutes away and that was a big inconvenience to me but she really didn’t care. she stated the only way she would or could give me the refund on my card was with the card itself. i asked her how that is the case because i have returned purchases before to other stores and all they had to do was refund it without the card. she stated that there were no way of tracking my info and that is the reason why. well, is that not what receipts are for?? this sounds ludacris to me!! the receipt does not state that one has to have the method one paid in order to be given a refund back. it only states that one must have the original receipt and tags still be on merchandise and that is what i complied with, but yet i was refused the refund due to not having the exact card. she did not even offer to consult someone higher up in rank about the situation, no compassion or sympathy from her. apparently she did not value me as a customer and a first one at that. so please tell me how this return policy is acceptable? i have notified my bank of the lost card and they will be sending me a repalcement but it will not have the same number. the card i used for this purchase is no longer valid. now, please tell me how you will resolve this issue to my satisfaction. i do not want a store credit nor should not have to settle for one when i have complied to the terms on the receipt. i am not able to present the same card for the purchase as of now.
I am disappointed and extremely upset that such an upscale store known for standards screws over its customer when there is a mistake on their end. I placed the below order for items to WEAR ON MOTHERS DAY. This order never reached me because the fulfillment defaulted to and OLD address that I DID NOT SELECT! I had a previous order that DID come to me no problem however 2 additional orders defaulted and reverted somehow to a very old address that I DID NOT select. I did speak to several customer service representatives today and was told NUMEROUS times that I could purchase the items AGAIN and WAIT to be credited once the investigation for the lost packages was done OR I could wait for the outcome of the investigation to complete with UPS and HOPFULLY redo the order and PRAY that my sizes are available. This is not only disconcerting; it is a blow to my confidence in the service of your company. Clearly if the customer is at NOT fault the customer still has to pay at Ann Taylor. The customer service rep did credit my account and asked me to call back when the money comes back in my account to reorder my items AND that there would be NO further investigation to find out what in the world happened to my packages. So therefore there is SOMEONE out there who received some free clothes courtesy of ANN TAYLOR and I am screwed out of my order that I paid for that went to an address that I never selected and haven’t used in more than 6 years AND NOW I have to RE ORDER and WAIT for my packages again AND I may NOT GET THE SIZES that I originally ordered. And this makes sense HOW? I feel completely screwed over and am extremely dismayed and surprised at this resolution. This is all so very disappointing to say the least, especially since my special occasion was not as special as it could have been had my packages arrived as expected.
Very upset customer,
I am writing to you because of my disappointment in a few ladies shirts that I purchased a few weeks ago. I bought three shirts one in red, one in white and one in tan. They are made of 60% cotton and 40% Modal and were made in Indonesia. They have the Ann Taylor label. When I was purchasing them, I asked the sales girl if they would shrink. She replied they were preshrunk so they would not shrink. Needless to say, they did shrink. I washed them in the washing machine in cold water, both wash and rinse cycles, and they shrunk from a medium size to a small. I paid cash for them and did not save the receipt because I never had a problem with any of Ann Taylor’s clothing prior to this. They each were $38.00. I feel that I did not get the quality I always get in Ann Taylor’s clothes.
Sincerely,
Carol Pagan