American Water was founded in 1886 as the American Water Works & Guarantee Company in Muncie, Indiana.
Today American Water is the largest public water utility in the United States, its regulated utilities provide water services as well as wastewater services in 16 states.
The company’s subsidiary American Water Military Services Group provides water and service to eleven military bases.
American Water announced that 4th quarter dividends for 2020 would amount to $.55 per share.
American Water trades publicly on the New York Stock Exchange under the ticker symbol AWK, is a member of Dow Jones Utilities, is #745 in the Fortune 1000, has 7,100 employees, and had $3.03 billion in revenue in 2016.
American Water maintains a corporate office in Camden, New Jersey.
American Water was founded in 1886 as the American Water Works & Guarantee Company in Muncie, Indiana.
Today American Water is the largest public water utility in the United States, its regulated utilities provide water services as well as wastewater services in 16 states.
History
The company’s subsidiary American Water Military Services Group provides water and service to eleven military bases.
American Water announced that 4th quarter dividends for 2020 would amount to $.55 per share.
American Water trades publicly on the New York Stock Exchange under the ticker symbol AWK, is a member of Dow Jones Utilities, is #745 in the Fortune 1000, has 7,100 employees, and had $3.03 billion in revenue in 2016.
American Water maintains a corporate office in Camden, New Jersey.
American Water disconnected my water over an $80 bill on 10/26/2020. I paid the bill and contacted American Water Customer Service, but the lady I talked to never told me that I had to be at home when their Technician came out to turn the water back on and, as a result I contacted them in an effort to get them to come back out after I read their notice about being home. I was told that it would cost me $138.00 for them to come out after hours to turn my water back on which is just plain vicious and evil. As a 65 year old retired US NAVAL RESERVE VETERAN, I am appalled that they would charge such a high amount just to turn my water back on after I placed my life on the line to protect their liberty!!!!!!!!!! I intend to file suit against American Water because of their vicious unethical fee associated with resuming service after I just paid these vicious animals $80 plus $32 just to resume service!!!!!!!!! They don’t care about the fact that I was only behind $80! I guess if I was white I would not have been treated like this.
As a new homeowner, I am very emotional and in tears as a result of my experience with Indiana American Water Company. I do not expect you to remedy my situation below, however, I do think an evaluation of customer service practices and service technician work standards may be worth you looking into. This email is prompted to you based on my experience, see email Below i sent to customer service. If you do not see a probable cause to look into ways to improve, then I apologize for wasting your time.
From: “Miss T. D. D.”
Date: December 21, 2017 at 4:08:28 PM EST
To: Appointment Info
Subject: Re: American Water Appointment Confirmation
I know you do not care but I think it is unfair and poor customer service for me, as New homeowner, to be told that you cannot honor your email statement below. Now I have to wait until December 26 to have services installed.
Who has extra money to pay for a 6-day hotel bill?
The 6-day weather forecast is predicted to be 7 degrees. So there is a Great possibility that my pipes will freeze. I call to ask is there is nothing you can do and all I receive is I am sorry the workers are booked and it sucks being you, happy holiday ma’am- is there anything else we can do for you.
So now, I have to figure out what the heck Am i going to do when I have another bill added for non water service should my pipes burst. I guess when that happens I will have to wait another indeterminable time for service repair person.
By the way, it would have been nice to consider that I contacted Indiana water on Wednesday, December 20th to start services. You do not have same day service but I think I should have qualified for next day services.
I know you could care less about my inconvenience.
Merry Christmas to you and your family.
On Dec 21, 2017, at 7:35 AM, Appointment Info wrote:
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This email is intended for:
Account Number Ending in: 277-3
Service Address: 62 Appomattox Ct
W Lafayette, IN 47906-5434
Phone Number Ending in: 8845
Dear Valued Customer,
Thanks for contacting us. This is to confirm that your service appointment has been scheduled for December 22, 2017, between for the following service: Turn ON_Read to start Billing. Here are a few tips to help you prepare.
1. Before we arrive, check to make sure there is a clear path to the water meter and that it can be accessed safely.
2. Please be advised that unless you arranged for an unattended appointment, someone 18 years or older must be present at the location in order for the representative to complete the service.
3. Have pets? For the safety of our employees and your pets, please keep dogs/pets in a separate, enclosed area away from the utility representative.
Should you need to reschedule your appointment, please call us at 1-800-492-8373.We’re available M-F, 7 a.m. to 7 p.m.
If you did not schedule a service appointment with Indiana American Water, please contact us immediately.
Thank you,
Indiana American Water
We Keep Life Flowing
Please do not reply to this e-mail, we are not able to respond to messages sent to this address. To ensure the delivery of future emails, please be sure to add appointmentinfo@ amwater.com to your address book.
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I cancelled my waterline and sewer protection plans in jan 10 2017 and I am still being charged every month I call every month and sit on hold for hours and everyone transfers me to 844-304-4483 and I sit on hold there for hours nobody answers so now I’m gonna start calling there corporate now