Founded in 1892 in Manhatten by David Abercrombie and Ezra Fitch, the original Abercrombie and Fitch produced very high end outdoor clothing and supplies.
In 1976, the company filed Chapter 11 bankruptcy.
In 1979, Oshman’s Sporting Goods purchased the rights to the business name. The business was relaunched as a mail order company.
In 1988, Oshman’s sold the company to Columbus, Ohio based Limited Company. The Limited changed the company to a casual clothing company targeting 18-25 year olds.
Leslie (Les) Wexner hired Michael Jeffries as CEO to revitalize the company. Jeffries was always controversial and also extremely highly paid. His 2011 compensation was $46.6 million.
Michael (Mike) Jeffries stepped down on December 9, 2014 due to mass criticism and nearly 3 years of declining revenue. Joanne Crevoiserat replaced Jeffries as interim CEO.
The company currently has over 1000 locations worldwide. The Abercrombie corporate office is located in New Albany, Ohio.
Abercrombie & FitchFounded in 1892 in Manhatten by David Abercrombie and Ezra Fitch, the original Abercrombie and Fitch produced very high end outdoor clothing and supplies.
In 1976, the company filed Chapter 11 bankruptcy.
In 1979, Oshman’s Sporting Goods purchased the rights to the business name. The business was relaunched as a mail order company.
History
In 1988, Oshman’s sold the company to Columbus, Ohio based Limited Company. The Limited changed the company to a casual clothing company targeting 18-25 year olds.
Leslie (Les) Wexner hired Michael Jeffries as CEO to revitalize the company. Jeffries was always controversial and also extremely highly paid. His 2011 compensation was $46.6 million.
Michael (Mike) Jeffries stepped down on December 9, 2014 due to mass criticism and nearly 3 years of declining revenue. Joanne Crevoiserat replaced Jeffries as interim CEO.
The company currently has over 1000 locations worldwide. The Abercrombie corporate office is located in New Albany, Ohio.
Miss:Abril Melissa Valdez Gaxiola.
W/N Main Street.
Pochote,Guasave,Sinaloa,Mexico 81189.
The Company Abercombie & fitch Co.
6301 Fitch Path
New Albany,OH 43054.
October 23,2017
Tho whom it may concern:
Whit reference to your website, could you please send me information of new jackets coming out for this Winter 2017. I am relly interested on them.
Yours faithfully.
Miss:Abril Melissa Valdez Gaxiola.
Dear A&F,
Let me share one memorable experience with one manager Madison Gerrvasi in Deer Park, NY.
I Purchased 10 T-shirts for my husband so he could wear them to work. Soon after the colors began to fade and the material started to show signs of wear and tear very quickly. I wrote a complain to A&F and asked to exchange the defective T-shirts. They did not help me in any way.
Finally I went to the store in Deer Park and the manager Madison Gervasi not only helped me to exchange the T-shirts but made feel at ease by encouraging to return to the store if there are any problems in the future.
Because of the mangers like Madison Getvasi people feel comfortable going back to A&F condover and over again realizing that A&F stands by its product.
Thank you very much Madison,
Angela
Hello my name is Devontay and i was previously employed at Abercrombie and Fitch. My problem is not with the time i had there at the Distribution center its with these call center reps. Its as if they cant help me with anything. First and foremost ive been looking for a Customer ser. rep who can help me get my w2. it seems as if no one at all can possibly help me. I cant be transferred to a manager for some reason and they cant help. All these numbers they keep giving me are having me do unnecessary running around and are not helpful. All i want is my W2. You guys need help, its 2017 Step your game the heck up.
To CEO-Micheal S. Jefferies, CFO-Jonathan E. Ramsden and COO-Leslee K. Herro,
My name is Carol D. Nixon and I wish to express the extreme dissatisfaction I experienced with your phone employee JASMIN. On August 17, 2016 at approximately 4:49pm I had called to speak with an Abercrombie kids rep as I was experiencing trouble with your buy one, get one 50% off sale going on now. The prices were not coming off. So I spoke with Jason who was informative, patient and who saw the problem and was willing to work it out however; once I understood what he was saying, I told him that I would be able to place an online order because I wanted to look at other items. Once I got back online I noticed the same problem was occurring so I called back. Jasmin answers and I try to explain to her what was happening, that the buy one get one get one 50% prices were not appearing correctly online and she proceeds to tell me that the items I wish to purchases are not part of that promotion and that was the price of each item. She put me on hold to go ask her supervisor who by the way is not actual there onsite with her and the other associates. She says she spoke with her supervisor via telephone and the supervisor told her that it is the right price that’s showing online. I told her that’s impossible because I has already been through this with another……when she hangs up on me!!!!!! I was furious, felt very disrespected as a paying customer who has been a long time customer and who does quite a bit of shopping for my son at this company. I called back and low and behold its JASMIN again. I asked her why she hung up on me. She responded by saying because I was talking too much and wouldn’t listen to what she was saying. Well to be very honest, I wanted to just curse her out!!!! I said to her how dare she hangs up on me, that I am a paying customer and if she realized that due to myself and many others shopping at Abercrombie is whats affording her to have that job. I said to her its just ridiculous how this company values their customers. Now I must admit that she did sound young but that is still no excuse to what she did. Well after all of that, she goes into the system, puts the items in and discovers that I was in fact correct. She sees the prices that I was trying to explain to her before, makes the proper adjustments and she places my order. Mr. Jefferies, please consider retraining employees like this because I would hope that this is not how you want the company to be represented. Its disgusting!!!!
Abercrombie really needs to rethink their customer service department! It’s as if you are speaking to a 3rd world communist country.
You guys need to get it right! Talk to Donald Trump…or you’ll be out of business by the time the fad dies.
I work at Tuttle Hollister (30143) in Columbus, Ohio and have been here for about two years as a floor model… Well now “brand representative”. I could honestly not ask for a better job. The managers are always looking out for the employees and trying to do what’s best for everyone! I’ve learned a lot of personal, as well as business skills with this job. When I applied at 18 years old as a summer job, little did I know I would still be working here as a 20 year old. Sarah and Christina do a great job at what they do and I’m glad I’ve had this opportunity!
I went shopping with my daughter today for BTS at Abercrombie Kids in White Plains, NY; Westchester mall.
The store was advertising “Jeans $29”.
However, upon checking out, I find out the jeans are full price ($59.95), and only if I buy another pair, that would be $29.
I explained that that was misleading advertising, because the signs ALL OVER the stores clearly stated “Jeans $29”. One of the store workers was extremely polite, and understood my point. Unfortunately, the other one (that seemed to have more say in the matter) was a complete idiot and full of attitude. Even though he as asking me to pay $60 for a pair of jeans, he still insisted the ad was correct and the jeans were $29! Really?
That pretty much explained the furious woman I saw walking out right before I went to the register!
It’s blatant misleading advertising and they were proud of it!
Done with Abercrombie!
To: CEO. Executives of Abercrombie
From: Kelly A. Weaver
510 Mary St. SW
Atlanta, Ga. 30310
404-916-0974
Dear Abercrombie,
I was very excited to purchase your product, but my experience has turned out very poorly. I’m writing to express my dissatisfaction with your customer service in hopes you can help remedy the situation.
On the date of 08-25-2015 at 10:19am, I visited store 10657 to complete an exchange/return of a pair of swim trunks that I had recently purchased for a family vacation trip. I am a 33 year old black male with several years of customer service/retail experience and over 10+ years’ experience in Loss Prevention/Asset Protection. When I walked into the store, I was carrying a non-Abercrombie shopping bag that had the merchandise inside of it. I was then approached by sales associate Kenneth 01670822 who had asked if I needed help. At this point, I engaged in conversation and had explained that I wanted to complete an exchange. I also asked about a coupon code that was used when I purchased the merchandise. Kenneth informed me that the code was no longer on promotion and explained that were some in-store sales that were available. I thanked him for his time and went on to look for merchandise to exchange/ purchase. Kenneth walked away. Approximately five minutes later, Kenneth approached me while looking through some polo shirts and asked If I had my receipt. I immediately went from having a great morning to it being ruined by someone who had pre-judged me as a customer. I replied, “Yes, I have my receipt and I don’t think you should be asking me about a receipt while I am still shopping. That’s a conversation you should have with me at the register.” I then asked if any manager was available. Kenneth replied that there was one and walked off to radio the manager. I continued to look through the polo shirts. I was then approached by a young female whom did not identify herself. She approached me by saying, “Excuse me, do you have your receipt for your exchange.” At this point, I was in disbelief at the level of treatment I was receiving all while on the sales floor. At this point, I had found a polo shirt that I was excited to purchase and took it to the register. I immediately became embarrassed and felt as if those two associates were harassing me and targeting me because of my ethnicity. While completing the transaction, Kenneth went on to explain that the reason he had asked that was due to several “customers” coming in the store trying to return merchandise without receipts. I explained to him that I was not one of those customers and that even if I didn’t have my receipt that he should have questioned me about receipts once I had brought my merchandise to the customer service register. He then went on to explain that he was trying to save me some time by asking. At this point, I was almost in tears due to their level of or lack there of experience with customers. No customer should be harassed while shopping.
At this point, I didn’t even want to exchange the merchandise. I requested for Kenneth to return the merchandise back onto the original form of payment. I also asked for their names in which at this point the manger wrote her name Nerissa and handed the customer service card to Kenneth who wrote his name on the card as well. I explained to them that I was hurt and was not happy by their level of service and the treatment that I had received from the two of them.
I would also like to add that your return policy does not state that a customer cannot return/exchange merchandise without receipts in which Kenneth stated that that was the reason for asking because it could not be done. The policy simply states: Returns without the original sales receipt or a gift receipt and returns of merchandise purchased in another country will receive a merchandise credit in the local currency for the lowest price at which the merchandise has ever sold.
Thank you for listening and I hope to here from someone soon!
– Kelly A. Weaver
Can some one in A&F guild me to the right dept?
I am woriking in a garment industry in NingBo China, Trying to be a supplier for A &F, I don’t have any information on how to reach right dept. Can some one help me to reach out.
Our company si specialized in knits, please allow us to sent our profile to the right person.
Thank you very much.
Good morning. I work as a psychotherapist in German Village (Columbus) and have worked with a few of your employees. I specialize in working with the GLBT community. I am an out gay male therapist. Please pass on the following information to the HR department or email me to let me know who I may contact and give this information to please. Thank you. Rick Carter. Here is my bio as seen on psychologytoday.com:
Do you feel like you are stuck in a rut, unhealthy cycle or addictive behavior and it seems “impossible” to find the motivation to escape this repetative and destructive trap? Are you lacking direction/sense of purpose in your life? Hi. I’m RICK CARTER, a psychotherapist (COUNSELOR) in private practice IN GERMAN VILLAGE (Plenty of onsite parking.) I have over 17 years experience working with individuals/couples. I schedule only a limited number of sessions per week to provide excellent care and service. Specialties include marriage/couples therapy, addiction, compulsions, including sex, internet, substances and XXXXXography. Please request appointments through EMAIL ONLY. Thanks.
Although I identify as a GAY MAN and work a lot with the gay community, I WELCOME AND ENJOY WORKING WITH CLIENTS OF ANY SEXUAL ORIENTATION. I ALSO HAVE A LARGE CLIENT BASE OF OSU EMPLOYEES. To schedule, email me and include a few sentences on WHY YOU ARE SEEKING THERAPY at this time.
My therapy style is mostly modern SOLUTION-FOCUSED (goal-oriented and interactive). EMAIL FOR APPOINTMENTS ONLY – NO PHONE CONSULTATIONS/DISCUSSIONS. I provide a SAFE, COMPASSIONATE AND NON-JUDGMENTAL SPACE FOR SELF-EXPLORATION AND TO DISCUSS TOPICS THAT HAVE BEEN CREATING INTERNAL ANXIETY, SHAME OR WORRY. Please check your insurance deductible/copay before scheduling. Thanks.
Take the first step to help. Call or Email now – (614) 610-****
Years in Practice: 15+ Years
School: Antioch University Los Angeles
Year Graduated: 2000
License No. and State: F.0900001 Ohio
Finances
Avg Cost (per session): $80 – $150
Sliding Scale: No
Accepted Payment Methods: American Express, Cash, Check, Mastercard, Visa
Accepted Insurance Plans:
Aetna
Anthem
BlueCross and BlueShield
CareSource
Medical Mutual
OSU EMPLOYEES NGS PRIME CARE ADVANTAGE
Optum
United
Verify your health insurance coverage when you arrange your first visit .
Location
* High Street 2nd Floor German Village
Entrance In Back Of Building
Columbus, Ohio 43206
(614) 610-****
Email Me Show Map Nearby Areas
Specialties
Gay Issues
Relationship Issues
Sexual Addiction
Issues:
Addiction
Behavioral Issues
Codependency
Infidelity
Life Coaching
Substance Abuse
Anxiety
Chronic Impulsivity
Coping Skills
Internet Addiction
Self Esteem
Weight Loss
Mental Health:
Impulse Control Disorders
Mood Disorders
Sexuality:
Bisexual Issues
Issues:
Sexual Exploration
Client Focus
Age:
Adults
Categories:
Bisexual Clients
Heterosexual Clients
Gay Clients
Treatment Approach
Treatment Orientation:
Coaching
Cognitive Behavioral (CBT)
Contemporary and Interactive
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Emotionally Focused
Goal-Oriented
Interpersonal
Mindfulness-based (MBCT)
Motivational Interviewing
Psychodynamic
Relational
SELF-EMPOWERING
Solution Focused Brief (SFBT)
Modality:
Individuals
Couples
Professional Connections
Hi I wondered if you could help me I have been trying to get an issue resolved but unfortunately to no avail.i purchased a red parka order number 20060939193 ,I was upset that the label was not very clear in stating not to wash the detachable faux fur section of the hood.I now have a ruined faux fur section.And no one will help me one lady was going to sort it named Julia but it seems I have a very unqualified person named Trenton who point blank won’t sort it out .Hes also telling me he is a supervisor when he’s clearly not. Otherwise it would have been sorted .I hope you can help or point me in the right direction of someone that can . I even asked about purchasing another one he keeps saying the system doesn’t do that .Humans work the systems don’t they . Anyway many thanks Lesley
Bring back the 1892 Barstar Flare Jeans
I walked into Abercrombie kids at fashion square and asked if they were hiring. Surprisingly I got hired on the spot. Two days ago, I got a text from my friend that worked there that I needed to be there before 5. It was 3. They gave me two hours to show up. I could have been out of town. It doesn’t stop there. I show up thinking I’m going to complete my paperwork and get a schedule filled out, like they told me. I go in, and all I do is watch the video they play. They tell me I’ll finish my paperwork “later”. No specific time. Then they out of the blue call me and ask if I could come in today. Because they gave me no pre-warning, I said no. I cancelled plans and called them back, I went in at 5, thinking I was just going to finish my paperwork, and as I’m filling everything out, the store manager tells me I’ll be folding clothes. I got no warning that I’d be working today. As a finish my paperwork, I walk into the back room. The store manager walks back and tells me in front of 3 other associates that I “can’t work with a nose ring and I need to take it out”. They have seen me before and I had no warning that I couldn’t wear it. It’s a captive ring, so I need pliers the take it out. The store manager told me to go home, and told me to call him and see if I can come back and work tonight. I will not be going back. They will not be getting that call. It was the worst job expirience that has ever happened to me.
I am currently an employee of the company Abercrombie & Fitch and I love it! I have been working with my Hollister store for several months as an assistant manager. It has been a wonderful experience for me and I enjoy everyone I work with! I work in a very postive, friendly environment, yes at times it can be a bit stressful or difficult but all jobs are. We appreciate all the hard work and positive energy our models and impacters give our store!
Today my daughter is scheduled for an interview. She is meeting with a hiring manager at the Hamilton Mall in Hamilton, New Jersey. I just want to thank you for at least giving my 16 year old an interview. She was very excited and anxious all week. Its all she could talk about. I’m happy she’s happy so thanks again.
I went to this store in Raleigh at Crabtree Mall to buy a gift card, wrote a check, saw the gift card and decided my granddaughter did not need a half naked man on a gift card. Told them to just give me my check back and I would go somewhere else. Well, they gave me my check back but they sent it through the system before they did and took $50 out of my checking account. So I am out $50. I did not get a gift card. Nor did I get a refund. Needless to say, I will purchase nothing else from Abercrombie & Fitch. The manager and the idiot that cashed my checked screwed me good time. All of this happened on August 12, 2014.
My daughter has worked at Abercrombie Kid’s at the Woodlands Mall for over a month. In that time, she has come in for extra time when the manager failed to schedule enough help. One of the supervisors, Adam, has made it his life work to belittle and humiliate my daughter. The head managers, Travis and Juanice, has complimented her on a job well done. Yesterday, my daughter went into the store to do some shopping and was accosted by Adam who called her ” a manipulative XXXXXX” and a “XXXX”. Travis and Juanice observed this behavior and laughed. My daughter was shocked and quit and left the store in tears. I was horrified to hear this obscene level of unprofessional behavior by all of the managerial staff. Needless to say, we will never do business with any Abercrombie store ever again.
Hi!
Could somebody tell the email address for the headquarters of Abercrombie & Fitch (CEO), please? I really need to contact this company.
Tks
Maria
I write a comment each time I appreciate a article on a website or if I have something to add to the discussion. Usually it’s a
result of the fire displayed in the post I read. And after this post Abercrombie and Fitch Corporate Office | Corporate Offices & Headquarters.
I was moved enough to post a thought 🙂 I actually do have some
questions for you if you don’t mind. Could it be just me or does it look as if like a few of
these comments look like written by brain dead individuals?
😛 And, if you are posting at other places, I’d like to keep
up with everything fresh you have to post. Could you list the complete urls of all your shared pages
like your twitter feed, Facebook page or linkedin profile?
This is by far the most unprofessional company I have ever come across. My son worked there in 2013 and he has not received his W2s from them. I have called a number of times to receive, only to be hung up on, no one answers or they answer and no one is on the other end. I have entered all the correct extension and they want us to submit online. We have done that as well. We have the company code but the employee number is not valid as he no longer works there. We have left numerous phone calls and have never received a phone call back.
Please pass the word and bad companies like this will go out of business as they always do.
Call the store and ask for the “One Number.” It is the phone number employees use to file complaints and get the store number and website to receive their W2s. I had to use this to get my girlfriends W2 form online to help with her taxs. You wont be able to find the One number online, youll have to call the store.
I actually had good experienced with aF in NY they seemed excited to help me and they are willing to give me discount to a shirt that didnt have discount before but has discount now… I am shocked..,
I worked at Hollister in 2013 and urgently need a duplicate of my W-2. It has been very difficult to get ahold of another copy. I called my previous manager, but the solution he gave me did not work. Please help me get some answers!
At abercrombie I called the One Number and you follow the operator and he’ll tell you the website and give you your store number. From there you will get a digital copy of your W2.
Hi. I need General manager mail. It is very important. Please. Thank you.
Can anyone help me with who I need to call to figure out why I never got my W2 forms please. If you can help that would be great.. Thank you!
I never got mine either!! I’m so confused.
If you go to ipay.adp.com you can log in and get it off online, it will also have your paystubs and previous years w-2’s. If you don’t have a log in info, then you’ll have to register. The company code is anf-ipay, hope this helps.
I have to add my comment I worked for Abercrombie 6 months or more and then I got deployed overseas with the military my district manager told me she was not going to keep my job while I was gone I would just have to reapply when I got back and go thru the interview process all over and I may or may not get hired back well I told her she had to keep it and there was a law that stated that so she said she would in the mean time while I was gone that district got all new management and when I came home I no longer had a job there and they said nothing could be done that I could put in an application and they might call me for an interview
I have had so many problems with A & F over the last year it is unbelievable. In store and online. So many, I can’t even begin to write them all down. When I’m given a coupon code for their mistake and I take the time to shop online to use it, it says it is invalid. I complain & the circus starts again. They act like I’m the one that is wrong & investigate me. I have returned items in the mail and not been credited, kept complaining until they finally gave my money back. Never made an order that has gone smoothly. While shopping in store the employees are Always Rude. The line is Long, everyone just stands around talking. After this last incident today with the coupon code, I am refraining myself from EVER SPENDING ANOTHER DOLLAR OF MY HARD EARNED MONEY IN ONE OF THESE STORES EVER AGAIN! We need to start a Campaign to boycott A & F because of the way they treat US. My children and I wear the clothing because of the cotton/health reasons. The GAP or American Eagle has much better Customer Service!!
Thank You.
Same in McAllen Texas. Most employees just stand around n only talk among themselves. They don’t even acknowledge the customer. Unless he or she is HOT! Then they carry a conversation with the customer. I Stopped going to the A&F store!
I had work at Abercombie Kids for three years while being a full time student. In the three years I had learned a lot about the company, had trained many of the new hires we had at our store, helped work with other stores on their standards, and even received a raise. During my last six months at Abercrombie I had limited availability due to school and a second job. My managers at the time were very understanding and wanted to work with me so I would stay with the company. Being that I had worked there for such an extended period, I also had known our district manager quite well and he too did not want me to leave the company. After he had moved to another district, and our new district manager appointed new store managers, my availability became an unspoken problem. Regardless of the fact that you were lucky to get schedule for 8hrs a week and there were 25 other models working at our store due to the Abercrombie Fresh Faces Policy. As of yesterday, I was terminated from Abercombie without notification or reasoning as to why I was fired. I found out from a text message a co-worker sent me, who had also been terminated without notification. When I called the store, the manager working just stated that I had not worked in awhile, and then stated I was welcome to come back but I would lose my raise I had earned almost two years ago. This company is very unprofessional with how they handle their employees and that is why they have such a high turn over rate. If you are ever looking for a part time job in retail, do not even bother applying to any of the Abercrombie stores.
This is my 17 year old son’s first job and I can’t believe how despicable this company is when it comes to their employees. After reading all of these comments regarding many of you having paycheck problems, I felt compelled to add mine. I have failed numerous times in making any kind of contact with anyone at the Corp payroll office. I have left multiple messages for the payroll manager and no return calls. I called the Labor dept here in Florida to file a claim against the company. At the beginning I was in contact with my rep in pursuing this issue. After several attempted phone calls from the rep to the Corp offiice, she was unsuccessful as well. It has been well over a week in a 1/2 and I have not heard back either from the rep who is handling my complaint.
You owe me $530 in my paycheck and I’m complaining everywhere I can until I’m paid I can’t live on $0.20 when I have bills to pay and my company decides not to pay me
Is your message in regards to the January 3 pay statement? Because I am dealing with the same issue.
I know exactly how you feel. I slaved away all Christmas break for this s***ty company and my paycheck is almost 2 weeks late. They better get their act together or they’re going to be facing some serious LEGAL issues because this is definitely NOT ok. I will never work here again, nor recommend anyone I know to work here.
Same! this is getting f***ing ridiculous. I have tried calling and emailing you all multiple times, but all I get is a voicemail or no response at all. You all are a disgusting company, and perhaps thats why your sales are going down the toilet!!
my daughter is having trouble collecting her first 3 pay checks, which were to be sent directly to the store. Once she did direct deposit she has had no problem. But trying to get her money from the first 3 paychecks is like running into a brick wall. We are getting no where. I put a call into the Ohio District Attorneys Office waiting to hear back. Here’s the phone number give them a call and spread the word.
Mike Tobin Information Officer (216)622-3651.
I am truly shocked with all the comments I have read on bad service, bad merchandise etc I have been an A&F customer for a long time but the last few years their clothes fall apart. I have had holes in my garments sometime due to the security tag that is not put into the seam will damage the fabric. I worked in the fashion business and not in the retail but corporate wholesale so I know all about fabrics and A&F are selling bad merchandise especially with the ones I have purchased the last few years. I also was spoken to very badly by a store manager and I am waiting for a call back from the D M and I will even take it higher as her remarks are not acceptable. I will inform everyone of my experiences as I will go some where else where they care about their clothes and customers they also need to remember who is paying their salaries CUSTOMERS!
this company is worse customer services i have ever deal with. not only one store but most of them are bad customer services. never seen any this big company has so many bad experiences. you can google it and you can read all day long. the complains is never end. i got only three word for this company. F*** you abercombie. especially acadia mall, CA
I am writing this comment so that others are informed. On December 26, 2013, I went to an Abercrombie and Fitch store in Robinson, PA to return merchandise that my husband had purchased for me for Christmas. Upon taking the merchandise to the desk, I was told that Abercrombie’s new holiday policy was to give merchandise credit for all returns (I know this is false because I have been a loyal A&F customer for 15+ years and know that if you have your invoice you are to receive a refund for the original payment method. In my case, it was a credit card). The employee insisted and I said fine, thinking I could find something else in the store that would surely come to $150. The employee wrapped up my receipt to make it look like the merchandise card was inside. I left the desk with my 2 children and looked for a few items I could purchase with my merchandise card. I took the few items to the desk and went to get my merchandise card and it was NOT in the receipt. I told the girl this and she insisted she had given me the card – she hadn’t. She said it wasn’t her job or problem what I did after I left the desk. I suggested that if neither of us could find the card, that she cancel the previous one and just issue a new one. She said absolutely not. She then threatened to call mall security. I said fine, you stole from me. I filed a report with the security department and the 2 officers went to investigate. Upon their return, the officers informed me that the employee had told them there were no cameras in A&F stores (I find that hard to believe considering this is a multimillion dollar company). Unfortunately, they were not able to help. I called A&F customer service and spoke with a representative who did everything in her power to help me. She even discovered that the employee had used $90 of the $150 merchandise card she had apparently “given me.” I couldn’t believe it! An A&F employee had successfully stolen from a customer. I wondered what A&F would do? You guessed it – NOTHING. I have talked to 3 different supervisors and numerous customer service representatives, but I am told the same line of BS. Finally, on December 31, 2013, I spoke with a representative who assured me he could help. I was relieved. He promised to credit my card the amount paid, send a $50 merchandise card, and a 40% coupon for all of my trouble. He promised the credit would appear on my statement within 3-5 business days and the merchandise card would arrive in the mail in the same time frame. I received the coupon, but no credit to my account and no merchandise credit. I called to inquire about this today, and was given the same BS run-around as in the past. How can this happen? I am beyond livid. I hope that SOMEONE who can DO SOMETHING about this situation reads this and takes care of this so that no other customer has to go through what my husband and I have. I am in complete disbelief and utter shock that the A&F brand would want this type of egg on their face. I am fully prepared to file formal charges against A&F if this situation is not resolved. All I want is my credit card refunded the amount returned.
Sincerely,
Gina
I have placed 3 orders with Hollister for the holidays. 1st order…sweater said it was Medium…inside stitched small. It fit me xl I went a head and altered it to fit my daughter…not worth the hassle. 2nd order…missing….spent over an hour with fed ex. only to be told to call Hollister after Hollister had told me twice to call fed ex…then number they gave me to call said to email them….one week later…no email back. Order #3. Daughter wore her new coat…FIRST time….plastic part in the zipper is broken all sold out. Of course this is after I bought new accessories for the item. Would love to talk to a supervisor but they can not transfer me to one. I would love to have a supervisor contact me but, no one can be bothered to give them to me . What ever happened to customer service? Hollister does NOT respond to email complaints…and they do not ALLOW you to contact a supervisor.
Hello,
I have worked as not only an impact associate but also as a model. Working in impact was the best experience I had, other than snarky comments by the female models who worked out in front and my former manager who continuously made ignorant and distasteful comments about the Mexican customers who came into our store. Hearing all of these things turned me off from working for Hollister, so I eventually left. A few months later I moved away to a different city and transferred to a new store in Phoenix, AZ. When I first got there I had a manager who refused to allow me to fill out paperwork because she did not want me to work there although the hiring manager had already rehired me in. The day had come to where I could complete all of the final paperwork and once again the manager(Krista) did not want to assist me. Another manager in the store had to help me that day. Mind you, it was her first day as a manager and she was unsure on what to do, and every time she asked Krista to help me, she refused. An hour passed and my manager who helped me had finally helped me complete all of the paperwork. A few days had passed and the first day I worked, I was ordered to work in Dudes 2 because Krista did not want me near the front or on the busy side(Betty’s 2). That entire shift was hectic, I ended up helping another model with the dressing room because it had overwhelmed her. A few hours had passed and the impact team needed my assistance because I knew what to do in the back. I went in the back and as I folded clothes, another African American store associate said to me “How did you get the job as a model?” I simply looked at her as if I didn’t understand why she’d ask such a question. But with her asking me that I had already speculated discriminatory actions throughout the store when it came to hiring models. I answered the young lady and I just asked her what she meant. Her response was disappointing and heartbreaking. “Well Krista doesn’t hire black models, she usually makes all of us work back here unless you’re a guy, but the females aren’t usually models.” After that statement was made I felt completely awful and uneasy about working there. I had noticed that Krista never allowed me to work in the front of the store or at the Cash register even though I was fully capable. She always gave me an attitude if I asked her a question or she would ignore me. Working at Hollister was a dream job of mine. However, having Krista as a manager changed that. Working with her as my manager played a huge role in my esteem and it made me feel like because I am African American that I shouldn’t work there. I felt as if she was doing everything she could to get me to quit or never come back and the way she treated me was completely different from the other models, who are Caucasian.
I am sending this email to see if there is any way that I can speak to anyone in a higher position that I can contact?
Record her a** n file a lawsuit. That’s the only way to stop this nonsense!!!!
Ordered a gift card on Novemer 30th., still have not received the card. Have been calling every day for the last two weeks finally am told will have one today and I don’t Never in my life have I received such bad service from a company, my employer would have fired me if I treated a customer like this
I can see others have had the same horrible experience with placing order on cyber Monday. I had to place 3 separate orders ,used different cards(nothing wrong with any of them) and my orders were cancelled as well without an explanation. As of today nobody is able to give me any answers. Worse experience ever!
I have placed 2 orders. The first one was placed on cyber Monday, all items in stock. This order was to be shipped, and my daughter-in-law would receive it by Dec. 10. She never received the order, so I called in to track the order and customer service told me the order was cancelled, but couldn’t give me an answer as to why it was cancelled. I gave this company a second chance by placing the order again on Dec. 12, but it was cancelled on Dec. 15. Again, no reason why this order was cancelled, but I can tell you that this is the WORST customer service I have ever received in my many years of purchasing gifts. I called corporate and left a message with the Aaron Meeks! the person in charge of the call center! but I doubt I will get a reply! based on all these problems that I have experienced and read about.
Extremely disappointed father of a young kid having his first part time job. He has done everything responsible and respectful performing his job assigned. Although this company seems to not care or respect its employees. My son sad to say is currently working the holidays and gets few hours (4) and only 2 or 3 days a week work. With this said, he has not received 2 pay checks and missed 2 payday periods. He notified his managers (3) and they all told him to wait it will come in the mail, this has been since November 22, 2013. I called addistrict manager and she did not answer my call until I advise her to be professional. She did the same and tolf me to wait it will be in the mail. What kind of company is this? Pleaee help me with filing a claim for failing to abide by the U.S. Labor Law. I have attempted to contact a different manager with no success. Pleaee help.
i have the same problem as your son. i started seasonal and its been 2 pay periods and still havent recived my first paycheck or my second they failed to send me my first pay card now they told me to wait again for the next one which is rediculous cause they told me 7-10 days on friday they couldve at least use priority shipping to get the card out but they had no care to. im currently still waiting.
I am having this problem as well. I have worked since Black Friday and I still haven’t gotten paid. Everyone I talk to just tells me to keep waiting.
I am having the same issues, I still havent gotten paid even though I have a pay card…
My son started working at A&F in early November and has not yet been paid.
He’s been told its sitting with ADP in an online bank account, supposedly they mailed him a card when he started working there. He never received it, no statement of wages or anything. He called for days/weeks and no one calls back
The mgr gave him ADP’s phone number so I will call next
I cannot imagine this isn’t violating labor laws
Hello! Happy Holidays!
I know you have MANY more important things to worry about as you are trying to do your job to keep your business productive and profitable.
I understand and accept that, I promise.
When your local store managers are scheduling their 18-and-under, minimum-wage workers, some of my students are having difficulty convincing their managers of their unavailability due to school-related obligations, *regardless of how much notice they are given.* Is this company policy or just a strategy used by a store manager to manage teenagers?
I would not be writing this if the is were the first (or second, or third, or fourth…) problem I have had with your store(s) and their scheduling practices. For example: we have a community parade this Friday, and even with several weeks’ notice, the students were informed that they would be required to work that evening. In one of the stores, a student was told it was “company-wide policy” to schedule all workers for “Black Friday”. In the other, the manager just ignored the schedule submitted by the student and said it was the student’s responsibility to find a substitute worker or be disciplined.
I understand that 16 year old, minimum-wage workers are pretty easy to replace. So what does it matter, really?
Well… you are also a company that markets to 12-22 year-olds. It appears to me (and to the parents of many of these kids) that the message you are sending to them is that your brand (and a 4 hour work-shift with a total compensation under $40) is more important than supporting students as they try to be both responsible workers and be responsible to their school-related commitments.
To be clear: I do not encourage these students to abandon their work shifts for school organizations and commitments (you’re welcome). I trying to help them learn how to plan ahead by giving them many extra copies of their yearly schedule (and weekly updates), and encouraging them to submit their schedules to their coaches and bosses so that they can fulfill their obligations to ALL of the things to which they are committed. The practices/policies of either your company or your managers appear to be working counter to efforts to teach these students responsibility to their commitments—and that they should just be prepared to abandon the one that is going to be “least punitive” to them.
In my opinion that is a recipe for increasing stress to your student workers and likely is a contributing factor to employee turnover.
I am normally not even remotely interested in any for of activism, but as the parent of 3 children 9-14 years old and a band director associated with several educational institutions in our state, I have a special interest in modeling correct behaviors for kids. My wife also works in many school districts across the state and is actively involved in our local elementary and middle schools. We are only one family with two daughters right in the sweet-spot of your marketing campaigns, so I don’t expect that our opinions matter much, but I’ll be sure to pass along to the organizations with which *I* am associated (hundreds and hundreds of kids in your desired demographic in 2 organizations at 2 sizable institutions and with 1000+ FaceBook friends and 400+ LinkedIn connections) that your scheduling policies are not school-commitment friendly, regardless of the amount of notice.
I speak regularly with our parent group and when we are talking about schedules, calendars and potential conflicts, it would not be out of the ordinary for me to mention entities that seem to be operating in ways that are potentially unfriendly to student achievement.
I know that it won’t really impact your bottom line, and it will not likely affect your overall ability to hire 16 year olds at minimum wage, but it may just modestly impact your ability to attract a few of these bright, talented, involved, otherwise responsible workers and I’ll sleep better knowing that if your company is not going to help these kids be honorable to their school-related commitments, I won’t support you.
Erick Senkmajer
I was having these exact credit card issues today. I tried to place an order today and it wouldn’t take my Abercrombie card because it kept asking for an expiration date and a security code. I called customer service and the lady was clueless…meanwhile all the items in my cart were selling out. She kept telling me this and that and saying to me I must have a gift card and not a credit card, as if I were stupid. She also told me she would immediately email me a 30% coupon for my troubles, which she never did. I’m not going to say I won’t ever buy from there again because I have to young boys, but let it be known the customer service is horrible.
So for future orders, besides using 123 for the security code that I just read on some of the other comments, does anyone know what to use for the expiration date?
*two
For those of you who are trying to place an online order but it is asking you for a security code:
I called for this problem tonight. I spoke with a representative and the first thing she told me is that since Abercrombie credit cards don’t have security codes to try “123”. It worked immediately and my order has been processed! 🙂
I would suggest that!
I have been trying to order merchandise from A&F since the beginning of Sept, 2013. Online will not let me place the order using my A&F cc without putting in a security code, which the A&F card does not have – as in a Visa or Mastercard. I tried to place the order on the phone, and it went thru, I got an order #, and then when I called customer to find out why it hadn’t been shipped, I was told that my cc was declined (even though there is plenty of available credit for my purchase). I called A&F customer service who told me to call Comenity, who now issues the cc, and they told me to call A&F. I spoke to at least 6 different reps, and nobody will take responsibility or even try to correct the issue. One rep told me that it’s because they are trying to join all the A&F stores around the world and in doing do the system got messed up and it is now looking for a sixteen digit cc # on the A&F cc, which does not exist!!! Therefore, I cannot place an order using my A&F card. If I want to use another cc, I can order from A&F. The reason I got the A&F cc was because then I don’t have to use my other cc’s. The absolute worst experience and customer service from both A&F and Comenity.
When online, try “123” as the security code (no quotations).
Just went online to try once again to place the order I’ve been trying to place since Sept. and surprisingly it went thru and I didn’t have to try the “123” trick! I guess somebody at A&F finally listened to me. Too bad I had to go thru so many outlets to get attention, especially giving not so nice reviews. I really don’t like having to do that, but really, they need to do something about their customer service area! Thanks for the tip though.
I am actually relieved to be reading some of the comments left here. I placed an order 9/27 and received notification that it shipped 10/1, Have yet to receive a package. Have made two different phone calls to customer service with absolutely no help whatsoever. They continue to offer to place another order…why would I place another order when I can’t seem to receive the first one? FedEx has no record of picking up the package All that AF will do is send me to another dept to do “deep research” What? Having ordered online with a variety of companies for years…I can honestly and without hesitation say, “This company has the WORST customer service I have ever experienced.” I would NEVER order from them again. Was going to call corporate on Monday but am questioning doing that based on what I have read here.
Hello A&F Team,
I would like to have your brand in our show room in India. Please let me know what is the procedure to get your brand in our show room.
Order was cancelled 7 days after placing it online, when I called to see why they said the customer requested it. I explained to them that I was “the customer” and did not request for the order to be cancelled (7 days later) but they insisted I did. Asked for the order to be placed again & they kept saying my payment would not go through. Had to call my credit card company & they told me Abercrombie never submitted the payment from the start. Eventually, I had to have the credit card company call Abercrombie & verify there was no issue with the credit card only to find out the Abercrombie representative Bill (employee # 1711) was entering my credit card number incorrectly even after I repeated it to him several times. Asked to speak to a Supervisor & was denied. Overall, I was on the phone trying to resolve the issue for 1 hour 20 minutes which is ridiculous. Although my daughter loves their clothes I will never buy from this company again. Worse customer service I have ever experienced!!
I was outraged when I read in the news about the judge slamming your company’s “look” policy, but I’m left with a question, that I can’t figure out! If you have video footage of her being hired, does she have her head scarf on, while applying for the job, because it stands to reason that this issue would have been addressed at the time of her being hired, rather than after she had already been hired!
https://www.today.com/money/abercrombies-look-policy-gets-slammed-judge-over-hijab-8C11126082
Placed two orderers in a matter of days. Asked to speak to a supervisor at customer service center and was refused. Called corporate offices to try and resolve the concern. The operator wouldn’t transfer me anyone. I would expect such service from a front line customer service rep, but not under any cirXXXXstances from a rep for the execuitives. Unconscionable. My advice skip A&F and go with Piperlime.com, under the Gap umbrella.
the worst customer relations I have ever come across!!!
Wanted to buy 10 body sprays for gifts to my family and was told I can not buy 10. They said they can only sell me 4 , and refused to sell me more. The manager of the store located in the Walt Whitman Mall in Huntington New York was so horrible. I had to go to another store not related to them and buy what I needed. What kind of store refuses people from buying their product and at full price no less. There are too many “managers” still going through puberty, and not enough common sense today.I will never go in there again!!!
I love A&F! It’s truly my passion! I would do anything I meet Mike! Mike if yout reading this, I want to tell you I am so blessed that I get to work at my favorite place in the world! I wouldn’t give it up for anything! I would do anything to meet you! A dream come true would be to come to home office! Your number one fan, Bret Perkins, Circle centre mall A&F Indianapolis , indiana
I am absolutely disgusted with this company and the CEO!!
I will no longer be purchasing anything from AnF due to the comment about larger people
Wearing there clothes! I am not a large person at all..but this is wrong!! My mom and I usually spend a 1,000+ in there store around Christmas time there not getting a penny from us! FYI nobody is ever in there anymore it’s dead all the time and the employees lack customer service skills..The CEO shouldn’t be wearing there clothes anyway he looks 60 and has had some bad plastic surgery..sorry dude but you make the clothes look bad.. Not the large people..I hope you feel good about yourself because you have lost a lot of business guarantee I’m not the only one who’s boycotting this company!
Love love love A&F.
Jeffries is a douche nozzle. He will get his.
I will boycott A&F once Lane Bryant starts selling clothes for thin women.
I just shared Mr. Jeffries’ comments on Facebook. My children will be raised to never buy those clothes. I am disgusted that this person, at his age, has never learned comm decency or respect. Sad.
With the latest statement of the CEO, these corporate tightwads should be ASHAMED of the way their CEO does business! Being “cool”, having great attitudes, having a lot of friends, has nothing to do with fitting into XXS shirts and skinny jeans! If you look on the corporate website, there are over 100 negative comments and complaints, those employees don’t sound “cool” at all, they sound rude and unhappy. That statement made by Jeffries was an insult, it supports an unrealistic world that every body is perfect and those are the ones you want to clothe. I hope you meet better people in your life because they come in ALL shapes and sizes. Shame on you.
After reading your CEOs offensive and hate filled comments about poor people, the overweight & your brand, my niece, who almost EXCLUSIVELY wears your trashy clothes, went to her closet, bagged up ALL her A&F things and took them to a homeless shelter for women in Seattle. She said she’d rather support companies that have HUMANE and REALISTIC values over one that values SHALLOW, ARROGANT AND CRUEL ones.
I gave her $300 to buy new clothes
Amen! You are a wonderful aunt. If I had the money, I’d give your niece another $300.
I HAVE WALKED INTI THOSE STORES AND ITS NOT FOR ME AS I REALLY HAVE NO STYLE. THAT COMMENT REALLY SURPRISED ME EVEN THOUGH WHEN YOU INTO A STORE IT FEELS AS IF THATS THE COMPANY LINE. “NO FAT PEOPLE”.
I WONDER IF THERE ANY FAT EMPLOYEES? WOULD’NT THAT BE ILLEGAL TO HIRE SOMEONE BASED ON THEIR WEIGHT? ITS NOT A PHYSICAL JOB OR SOMETHING THAT WEIGHT WOULD BE AN ISSUE. AS A FAT PERSON MYSELF I COULD DO THAT JOB NO PROBLEM.
THIS GUY NEEDS TO FIRED OR WOMENS PLUS SIZES AND MENS BIG @ LARGE CLOTHES SOLD THERE ASAP!
COME ON IS THIS COMPANY GOING TO GET AWAY WITH THIS? BOYCOTT????
Actually based on the other comments I just read….it seems as if you will be sinking your own ship….Good Luck with that!!!
I will be shopping elsewhere….
What an Elitist, Egotististical, Rude, And Incredibly Stupiid Company you are!!!!
Instead of DISCRIMINATION against a certain demographic (ie.STANDARD American sizes 10-14 for NORMAL women)….you could have chosen the higher road of catering to that demographic and putting a smile on their faces. But YOU chose the UGLY route!!!!!
Last time I checked, it was illegal to DISCRIMINATE for many reasons…I guess you, the corporate staff, and ALL of your employees are a perfect size 2!!!!!! Well, Prove It!!
I am a size 8. But in the last 3 years, I have slimmed down through hard work & motivation a total of 40 pounds. It DISGUSTS me to no end to know there are companies that are purely based on FALSE IMAGES…. That we live in a PERFEcT world…..SHAME ON YOU!
I WILL NEVER SHOP IN YOUR STORE AGAIN!!!!!!!!!!!!
VERY ADAMANTLY……Rondi Berge
What is it with the fat chic’s doing all the hating here! Next they’ll be wanting to sue Victoria Secrets! I’m sure A&H have their reasons for who they market their clothes to, and that’s their choice, because it’s their business! There’s plenty of other stores that do welcome fat chics with open arms, and double wide doors, so go shop there!
Abercrombie and Fitch won’t sell XL or any size pants over a size 10 because they are discriminating against overweight people? (Per the news) REALLY? F%&K You! Didn’t want to buy any of your overpriced products anyways a$$holes! How dare you do this to people and then.claim we aren’t as good looking as you. F%&K YOU and your way of thinking. Did you ever take into consideration that some people with “weight” issues cannot help it? They either have thyroid (health) issues or are on medications that cause them to gain weight and no amount of healthy eating and exercising takes it away? No of course not. Who the F%$k do you think you are to say what is beautiful and what is not? Its because of biggotted a%$holes like you that make me sick! I am a size 16 with thyroid problems (may be cancer) and I can’t lose weight no.matter how hard I try. You guys/gals are truly sick in the head for being so cruel, mean and heartless! People like you are the reason bigger people like me are depressed, hopeless and why others commit suicide because F%$kheada like you telling them they aren’t good enough to wear your products. I hope karma gets all your asses!
Th
First of all don’t be depressed. You are not hopeless at all. The CEO of this company may have money up the ass,but he is the one with the problem. . I Skinny,chubby,brown,white,black whatever…We are all beautiful.except for this ugly egotistical assinine bigot of a CEO. Thank god I never bought anything in his stores. I have never let anyone get to me.People shoot there mouths off ,;let them. Karma has its way(trust me).. Every single person that has said or has done something mean to me got theres in the end(some have died young,killed,got hurt etc.. Meanwhile I’m still standing tall enjoying life.
…go to a fat people store; They’ve got their rules, and should they break them, just to make you happy!
sorry, posted it in the wrong section!
I currently work at Abercrombie & Fitch and am certain that there are a lot of adjustments that need to be made to the company. Everything from the store layout and management policy to loss prevention and the melodious crap blasting in my ears. There are plenty of ‘no-brainer’ ideas that can be implimented that could save A&F millions but, it would be too easy for a billion dollar company such as us. Please email me if you would like some info. It would be my pleasure to help.
Rude! Everyone I have dealt with in this company is careless and terrible!!! Never will I shop or deal with anything related to A&F!!!!
Hello,
I am a former employee and haven’t revived my W2. I recently have moved and need the W2 sent to my new address. And I have tried calling the W2 hotline, W2 Express and the IRS. None which I have been successful with. Need a number to call to actually talk to someone not a voice automated system. All I need is my address changed please!
My 22 yr old son worked as an assistant manager. He never got to at dinner or lunch, no one to relieve him.
Here is he kicker, he had to work 10 hr days a lot! Instead of paying these hourly kids time and 1/2, as required by Pa law for non salary employees, they PAY them 1/2 of their $12.00 hourly job!!! He would get like$6.25 for mandatory OVERTIME.
What thy need is a CLASS ACTION LAWSUIT !! What they are doing is Illegal.
Finally, ever notice any heavy set, obese or non attractive people working there? Any handicapped? Abercrombie, SHAME on YOU! You have no morals. Someday, it will come back around to you.
URGENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!
MANAGEMENT AT YOUR GILLY HICKS ARCADIA CALIFORNIA STORE IS HORRIBLE!!! THEY TREAT THEIR EMPLOYEES TERRIBLE. SOMEONE SHOULD LOOK INTO IT AS YOU NEED A MATURE EXPERIENCED MANAGER AT THAT LOCATION SINCE SO MANY OF YOUR GOOD MANAGERS HAVE QUIT!!!! PLEASE HELP YOUR EMPLOYEES!!!!!!
What is the difference In Price range when we buy from the store or if we order straight from the factory by u guys if we buy in large amount?
Thank you. Walter
I am trying to contact someone in your corporate payroll office regarding Answers to a Wage Garnishment. No one has a phone number either at your main number or customer service. Your automated system for HR is of no use to me, either. Please have someone call me with a phone number or e-mail me. Thank you. Barbara (410) 363-2355
Don’t feel bad, same thing happened to me, when I was working at CompUSA! Do you owe the government, that was the case with me! Student Loan caught up with me!
Worst customer service at Manhasset,NY location, Sun.,Jan.27th 5:30. They all talk at the cash register and the manger just hangs out. People around store were fine,but the cashiers made many customers say never again! Very rude.Roosevelt Field Mall is so much better.