K-Swiss was founded in Los Angeles, California, in 1966 by two Swiss brothers, Ernie and Art Brunner. The company designs, develops, and markets athletic shoes under the K-Swiss name.
The company markets to young, urban, athletic persons, especially those who are interested in sports such as running and tennis. The company acquired Royal Elastics in 2003 and in 2013, K-Swiss was acquired by E-Land World Limited for $170 million.
K-Swiss featured a new ad in 2016 featuring Park Bo Gum, which the Chinese people found offensive. The company pulled the ad and apologized for any misunderstanding.
In April 2021, the company teamed with YG to relaunch the classic white sneaker with black stripes.
K-Swiss maintains a corporate office in Los Angeles, California.
K-Swiss was founded in Los Angeles, California, in 1966 by two Swiss brothers, Ernie and Art Brunner. The company designs, develops, and markets athletic shoes under the K-Swiss name.
History
The company markets to young, urban, athletic persons, especially those who are interested in sports such as running and tennis. The company acquired Royal Elastics in 2003 and in 2013, K-Swiss was acquired by E-Land World Limited for $170 million.
K-Swiss featured a new ad in 2016 featuring Park Bo Gum, which the Chinese people found offensive. The company pulled the ad and apologized for any misunderstanding.
In April 2021, the company teamed with YG to relaunch the classic white sneaker with black stripes.
K-Swiss maintains a corporate office in Los Angeles, California.
4/13/21
My name is Leroy Myers I purchased some KSwiss shoes through Afterpay payment option.
As stated in my previous numerous email letters I never received (2) pairs of shoes in my box that was shipped to me.
The box still had the seal on it I have contacted KSwiss customer service about this problem and from the beginning; I was getting the run around not even trying to help solve this problem. I no longer had the box, which they asked me to take photos of then they asked for picture of the shoes I did receive.
I have taken multiple photos as requested and customer service keep going back and forth not trying to fix this issue. I have bought many shoes of KSwiss, Puma, Nike, and so on from numerous sources and no issues.
I hope this email reaches the corporate office so they look into the hassle KSwiss customer service department has been putting me through to the point of harassment.
I am extremely upset the handling of this situation and I hope suspension to up to termination will be taking on the customer service department as to the way they have been handling this.
With KSwiss having a long reputation of great products, great customers, and customer service this issue tends to demeanor the reputation of what they have strived for so many years.
I own over 70 pairs of shoes of KSwiss so my frustration of this problem is way above average to very upset and uncalled for.
I will be contacting Afterpay and let them know the situation as I have great payment history with them as well as Quadpay, Sezzle, Affirm and so on. THEREFORE, I would not say I did not receive something if I did. This is on the problem of KSwiss warehouse and customer service.
It’s simple 1) refund the shoes, or 2) reship them it would be so simple to have taken either option and now they have let a great strong customer purchasing many shoes of this brand with a taste in his mouth where he would not want to purchase anything probably in the near future. I am also contacting media outlets and podcast and let them know the situation and see if corporate steps in then.
Companies cannot continue to treat customers this way and expect to still be employed I am including all in a packet to the corporate office when I send it to them. With this being said I have friend in the law field that is also looking into this because we feel that how I have been harassed by sending photos and numerous emails and not much response is totally against any companies policy’s and procedures.
Please I ask you look into the problem and get to the bottom of who was sending these emails and not even trying to handle the problem look at the email chain that included everything has a fingerprint and these people’s need to be suspended , retrained on how to handle situations even up to termination.
Whether I purchase anymore KSwiss products is still up in the air but I know this better be handled as soon as possible as it has went on long enough with the back and forth harassment is that company so hard up they can’t either refund these shoes, or reship them to close this problem out.
Thanks for your time and I hope this is taken care of soon —- LeRoy Myers
Order # KSUS-1693893
Yahoo
/
Inbox
Waitman Myers
To:
Customer Service K-Swiss
Fri, Apr 16 at 9:09 AM
Good Morning,
Just to let you know that a certified letter, along with all the hassle email’s you have put me through has been sent to :
Larry Reminton CEO
Mark Miller CFO
and
Edward Flora COO
we sent them a packet of information with a letter dealing with the customer service of KSwiss —
I have given you ample time to either refund for the missing items, or reship them it;’s simple either way.
You have a good weeknd !
LeRoy Myers
Customer Service K-Swiss
To:
Waitman Myers
Sat, Apr 17 at 5:19 AM
Hi LeRoy,
We are sorry for the inconvenience. We do apologize for the issue you’re into. We are checking with our team. Once we receive an update from them, we will let you know soon.
Stay safe and healthy!
K-Swiss Customer Support
On Fri, Apr 16, 2021, at 01:09 PM, Waitman Myers wrote:
Good Morning,
Just to let you know that a certified letter, along with all the hassle email’s you have put me through has been sent to :
Larry Reminton CEO
Mark Miller CFO
and
Edward Flora COO
we sent them a packet of information with a letter dealing with the customer service of KSwiss —
I have given you ample time to either refund for the missing items, or reship them it;’s simple either way.
You have a good weeknd !
On Tue, Apr 13, 2021, at 02:39 PM, Waitman Myers wrote:
It has been long enough I want to know what’s going on with this order as I never received 2 items that I ordered and still paying with Afterpay. I hope you can finally clarify what you plan on doing you have 2 options.
1) refund the two missing shoes
2) reship the missing 2 pairs of shoes
KSwiss customer service has been dragging their feet on this problem and it’s getting totally ridiculous. It looks bad on your company which I will be leaving reviews all over how I have been treated on this order.
I also have contacted Afterpay and see what they can do about this situation… I have all the email’s and trends to send to an attorney and also to Afterpay as well as contacting KSwiss Corportate in hopes that they will take control of the situation leading up to termination of it’s employees once I take this problem to social media.
I am giving you 1 day to figure this out before It goes to something more further due to your customer service incomitance.
On Tue, Apr 13, 2021, at 02:39 PM, Waitman Myers wrote:
It has been long enough I want to know what’s going on with this order as I never received 2 items that I ordered and still paying with Afterpay. I hope you can finally clarify what you plan on doing you have 2 options.
1) refund the two missing shoes
2) reship the missing 2 pairs of shoes
KSwiss customer service has been dragging their feet on this problem and it’s getting totally ridiculous. It looks bad on your company which I will be leaving reviews all over how I have been treated on this order.
I also have contacted Afterpay and see what they can do about this situation… I have all the email’s and trends to send to an attorney and also to Afterpay as well as contacting KSwiss Corportate in hopes that they will take control of the situation leading up to termination of it’s employees once I take this problem to social media.
I am giving you 1 day to figure this out before It goes to something more further due to your customer service incomitance.
On Sun, Apr 11, 2021, at 06:23 PM, Waitman Myers wrote:
I am about to get law enforcement involved as I am paying still with Afterpay for 2 pairs of shoes I never received … this needs to be taken care of either credit them or reship them..
I have talked to an attorney and they are seeing whet can be done as this is dragging on and needs to be rectified immediately.
On Thu, Apr 08, 2021, at 11:20 AM, Waitman Myers wrote:
Wel they have another day or I am going to see what can be done legally I have never had an issue with any other company before I buy lots of stuff …
On Thu, Apr 08, 2021, at 11:01 AM, Customer Service K-Swiss wrote:
Hi LeRoy,
Thank you for reaching out to us by phone. We are sorry for the extreme delay. We are checking with our team. Once we receive an update from them, we will let you know soon.
Stay safe and healthy!
K-Swiss Customer Support
On Wed, Apr 07, 2021, at 03:19 PM, LeRoy Myers wrote:
You received a new message from your online store’s contact form.
Issue: Feedback..
Firstname: LeRoy
Lastname: Myers
Email: cboi76@ yahoo.com
Body: Ijust sent a certified letter to KSwiss corporate office in the regards how I have been treated and harassed by your customer service department about sending pictures and email’s back and forth about two items I did not receive in my package. I don’t know what had happened I have been a loyal fan of KSwiss and planned on purchasing many items in the future but this whole ordeal has been outrageous and uncalled for. I purchase Puma, Aldo, and other companies and if there is a problem I have never felt that I was been harassed to the point of not sure if I want to recommend the company anymore or even purchase another product myself from. I hope corporate looks into the line of emails of questions and photos requested and everything that has went on because I believe they don’t want their customers harassed as you have made me feel in many ways. Something really needs to be done for the inconvenience. I have also forwarded a letter to Afterpay corporate in hopes they can look into this matter and see how KSwiss customer service has been dealing with problems and concerns. I will be relaying this ordeal to may outlets and podcast I am associated with. And I hope that training on these situations would improve even if leads to termination. I cannot believe that it’s simple refund the shoes or reship them —-
On Tue, Apr 06, 2021, at 04:54 PM, Waitman Myers wrote:
4/6/21
Hello,
I just sent a certified letter to KSwiss corporate office in the regards how I have been treated and harassed by your customer service department about sending pictures and email’s back and forth about two items I did not receive in my package. I don’t know what had happened I have been a loyal fan of KSwiss and planned on purchasing many items in the future but this whole ordeal has been outrageous and uncalled for. I purchase Puma, Aldo, and other companies and if there is a problem I have never felt that I was been harassed to the point of not sure if I want to recommend the company anymore or even purchase another product myself from.
I hope corporate looks into the line of emails of questions and photos requested and everything that has went on because I believe they don’t want their customers harassed as you have made me feel in many ways.
Something really needs to be done for the inconvenience. I have also forwarded a letter to Afterpay corporate in hopes they can look into this matter and see how KSwiss customer service has been dealing with problems and concerns.
I will be relaying this ordeal to may outlets and podcast I am associated with. And I hope that training on these situations would improve
Show original message
To
CC / BCC
Arthur please let me know you
—– Forwarded Message —–
From: “Customer Service K-Swiss”
To: “Waitman Myers”
Sent: Sat, Apr 17, 2021 at 5:19 AM
Subject: Order # KSUS-169389
Hi LeRoy,
We are sorry for the inconvenience. We do apologize for the issue you’re into. We are checking with our team. Once we receive an update from them, we will let you know soon.
Stay safe and healthy!
K-Swiss Customer Support
On Fri, Apr 16, 2021, at 01:09 PM, Waitman Myers wrote:
Good Morning,
Just to let you know that a certified letter, along with all the hassle email’s you have put me through has been sent to :
Larry Reminton CEO
Mark Miller CFO
and
Edward Flora COO
we sent them a packet of information with a letter dealing with the customer service of KSwiss —
I have given you ample time to either refund for the missing items, or reship them it;’s simple either way.
You have a good weeknd !
On Tue, Apr 13, 2021, at 02:39 PM, Waitman Myers wrote:
It has been long enough I want to know what’s going on with this order as I never received 2 items that I ordered and still paying with Afterpay. I hope you can finally clarify what you plan on doing you have 2 options.
1) refund the two missing shoes
2) reship the missing 2 pairs of shoes
KSwiss customer service has been dragging their feet on this problem and it’s getting totally ridiculous. It looks bad on your company which I will be leaving reviews all over how I have been treated on this order.
I also have contacted Afterpay and see what they can do about this situation… I have all the email’s and trends to send to an attorney and also to Afterpay as well as contacting KSwiss Corportate in hopes that they will take control of the situation leading up to termination of it’s employees once I take this problem to social media.
I am giving you 1 day to figure this out before It goes to something more further due to your customer service incomitance.
On Tue, Apr 13, 2021, at 02:39 PM, Waitman Myers wrote:
It has been long enough I want to know what’s going on with this order as I never received 2 items that I ordered and still paying with Afterpay. I hope you can finally clarify what you plan on doing you have 2 options.
1) refund the two missing shoes
2) reship the missing 2 pairs of shoes
KSwiss customer service has been dragging their feet on this problem and it’s getting totally ridiculous. It looks bad on your company which I will be leaving reviews all over how I have been treated on this order.
I also have contacted Afterpay and see what they can do about this situation… I have all the email’s and trends to send to an attorney and also to Afterpay as well as contacting KSwiss Corportate in hopes that they will take control of the situation leading up to termination of it’s employees once I take this problem to social media.
I am giving you 1 day to figure this out before It goes to something more further due to your customer service incomitance.
On Sun, Apr 11, 2021, at 06:23 PM, Waitman Myers wrote:
I am about to get law enforcement involved as I am paying still with Afterpay for 2 pairs of shoes I never received … this needs to be taken care of either credit them or reship them..
I have talked to an attorney and they are seeing whet can be done as this is dragging on and needs to be rectified immediately.
On Thu, Apr 08, 2021, at 11:20 AM, Waitman Myers wrote:
Wel they have another day or I am going to see what can be done legally I have never had an issue with any other company before I buy lots of stuff …
On Thu, Apr 08, 2021, at 11:01 AM, Customer Service K-Swiss wrote:
Hi LeRoy,
Thank you for reaching out to us by phone. We are sorry for the extreme delay. We are checking with our team. Once we receive an update from them, we will let you know soon.
Stay safe and healthy!
K-Swiss Customer Support
On Wed, Apr 07, 2021, at 03:19 PM, LeRoy Myers wrote:
You received a new message from your online store’s contact form.
Issue: Feedback..
Firstname: LeRoy
Lastname: Myers
Email: cboi76@ yahoo.com
Body: Ijust sent a certified letter to KSwiss corporate office in the regards how I have been treated and harassed by your customer service department about sending pictures and email’s back and forth about two items I did not receive in my package. I don’t know what had happened I have been a loyal fan of KSwiss and planned on purchasing many items in the future but this whole ordeal has been outrageous and uncalled for. I purchase Puma, Aldo, and other companies and if there is a problem I have never felt that I was been harassed to the point of not sure if I want to recommend the company anymore or even purchase another product myself from. I hope corporate looks into the line of emails of questions and photos requested and everything that has went on because I believe they don’t want their customers harassed as you have made me feel in many ways. Something really needs to be done for the inconvenience. I have also forwarded a letter to Afterpay corporate in hopes they can look into this matter and see how KSwiss customer service has been dealing with problems and concerns. I will be relaying this ordeal to may outlets and podcast I am associated with. And I hope that training on these situations would improve even if leads to termination. I cannot believe that it’s simple refund the shoes or reship them —-
On Tue, Apr 06, 2021, at 04:54 PM, Waitman Myers wrote:
4/6/21
Hello,
I just sent a certified letter to KSwiss corporate office in the regards how I have been treated and harassed by your customer service department about sending pictures and email’s back and forth about two items I did not receive in my package. I don’t know what had happened I have been a loyal fan of KSwiss and planned on purchasing many items in the future but this whole ordeal has been outrageous and uncalled for. I purchase Puma, Aldo, and other companies and if there is a problem I have never felt that I was been harassed to the point of not sure if I want to recommend the company anymore or even purchase another product myself from.
I hope corporate looks into the line of emails of questions and photos requested and everything that has went on because I believe they don’t want their customers harassed as you have made me feel in many ways.
Something really needs to be done for the inconvenience. I have also forwarded a letter to Afterpay corporate in hopes they can look into this matter and see how KSwiss customer service has been dealing with problems and concerns.
I will be relaying this ordeal to may outlets and podcast I am associated with. And I hope that training on these situations would improve
(…)
I placed an order on line. I was supposed to have received my package last week. It’s been sitting on a truck in California now for over a week and hasn’t moved. I can’t get any answers from Fedex, and have Emailed K-Swiss now probably 5 times with no response!!! There is no customer service in any offices to talk to anyone. I would NOT EVER order from them again!!! Ever!!!
Dear K-Swiss,
I am wanting to know if you will ever bring back the women’s 7.0 low ultrascendor? This was one of the finest tennis shoes ever made and now it is impossible to find. Many of my friends feel the same way and have searched all over to find them. Please say they exist and or you will be making them available again.
Anxiously waiting in the Midwest.
Tennis without my K-Swiss is your ” double fault”
I purchased a pair of K-swiss for my 7 year old approximately 3 months ago and the soles are completely off of the shoes. I believe that we got a defective pair. I have pictures and I need to speak to someone regarding this issue. I can be contacted at 708-974-XXXX. Thank you.
To Whom it May Concern,
My name is Jeneise Pflaumer and I work for the City Of Pinellas Park at the Senior Recreation Center. We have a walking club for the members. I currently have between 8 and 10 steady walkers for this club. They walk 2 miles every Monday and Friday morning through the city. This started last October, and on inclement weather days they walk inside on treadmills at our fitness building. We are reaching out to try to get vouchers for sneakers for these seniors. We would like it as a reward type incentive for them for staying active and being healthy. The age group is our youngest is 58 and the eldest is 92. So far they have walked XXXXulatively 559 miles. I would like to use this for the walkers who have achieved the 100 mile mark (which some have already done).
Please check out our center on the website at Pinellas-park.com. Thank you for you help in advanced.
Jeneise Pflaumer
Recreation Assistant
7625 58th St N
Pinnellas Park, FL 33781
(727)369-5694