SAS Shoes, which is an acronym for San Antonio Shoemakers, was founded in San Antonio, Texas, in 1976 by Terry Armstrong and Lew Hayden. The company is best known for making almost all their shoes right in San Antonio, with a few styles sewn by hand just across the border in Acuna, Mexico.
The company began with just 13 cobblers, making shoes the old fashioned way. In 1985, they opened a larger factory in Del Rio, Texas. A few styles are still made by hand. There are currently more than 200 SAS locations, as well as being sold by more than 100 authorized retailers. The company also has an active eCommerce site.
SAS Shoes continues to be family owned and operated. The Comfort and Support Team of SAS Shoes donates shoes to victims of natural disasters. The company states that they have donated more than 14,000 pairs of new shoes to the needy.
SAS Shoes
SAS Shoes, which is an acronym for San Antonio Shoemakers, was founded in San Antonio, Texas, in 1976 by Terry Armstrong and Lew Hayden. The company is best known for making almost all their shoes right in San Antonio, with a few styles sewn by hand just across the border in Acuna, Mexico.
The company began with just 13 cobblers, making shoes the old fashioned way. In 1985, they opened a larger factory in Del Rio, Texas. A few styles are still made by hand. There are currently more than 200 SAS locations, as well as being sold by more than 100 authorized retailers. The company also has an active eCommerce site.
SAS Shoes continues to be family owned and operated. The Comfort and Support Team of SAS Shoes donates shoes to victims of natural disasters. The company states that they have donated more than 14,000 pairs of new shoes to the needy.
History
HUGE and LOYAL SAS customer really upset that the sole of my $285 separated without 5 months. I’m a teacher. Not even an athlete. Was sent a replacement pair and within 2 weeks the sole has separated!
What is going on with the quality of SAS?
Dear SAS, I’ve been a loyal customer for many years, and own quite a few pairs of your shoes, needless to say, I buy no other shoe. However, recently I heard you can purchase your shoes at Shoes.Com a Walmart Company. I must say it will never happen again, as the old saying goes, ” you get what you pay for”. The quality is not nearly the same as the ones you buy in your store. For me it’s in Tucson, Az. The stitching and logos look nothing like the ones I have. Even the leather feels sub-par. I’m curious to find out if you sell less than perfect shoes to 3rd party vendors. I emailed a couple times to customer service and had a reply by a Luis T. And to my amazement he did not care about the quality of the shoe which I was accustomed to when buying in my local SAS Store. Luis T said to me that SAS is not responsible for the quality of their shoes that are sold by on- line vendors, in my case Shoes.Com. Are you serious! You have someone saying this about your company. Your name is on your products …SAS!!!
Your employees should take pride and show gratitude towards the customers.
I’m sorry to say, you lost a customer, and I know a large company like you and so many others don’t really care, and that is sad. I’m not happy writing this, because I know you make wonderful shoes, as long as they are purchased at a SAS Shoe Store and not on an on- line vendor. Please inspect the shoes you sell to Shoes.Com
Thank you for listening, Raymond Renzulli
Danny Carter Peart
Ogden, Utah 84401
needajobificouldplease@ gmail.com
September 10th, 2019
CEO Nancy Richardson
CFO Thomas Repino
San Antonio Shoemakers, Incorporated.
1717 SAS Drive
San Antonio, Texas 78224
PHONE: 210-924-6561
PLEASE; THIS LETTER IS FOR: MISS. RICHARDSON & MR. REPINO.
Dear Miss. Richardson;
Mr. Repino:
Greetings, I am contacting you out of a serious need, and compliment of the same category. I humbly ask to give a brief history; In Nineteen-hundred and Seventy-five my right foot became crushed, literally to “mush”, the doctor did want to amputate it at the ankle, I would not allow it. The doctor then put it back together the best as could be done, and currently it is deformed with arthritis, for forty four years I have only found two comfortable pairs of shoes, one pair about thirty years ago, and SAS Time Out black lace up shoes in Two-thousand and Seventeen, both pairs I purchased used. I will be sixty three years old, this month. Praise to my Dear Father, Savior, Kings, Redeemers I am still walking,keeping me on my feet all these years. The used pair of SAS shoes I purchased, were in good shape, I worked at several slave pits in those shoes, and they were very comfortable, and waterproof, as I walked many, many hundreds of miles, in those shoes, since August of Two-thousand and Seventeen, as I do not own a vehicle. Along with two winters until this coming winter which will be the third. The Time Out’s did not leak, and there does not seem to be air-pockets in the soles, the soles are worn down, the uppers are now in shreds, the uppers are no longer water proof. However I will express that the slave pits I have worked for since Two-thousand Seventeen, required me to stand in ankle deep “slop”, of which I am sure there were eleven different kinds of bacteria, and three of those I am sure would have killed me. Then another slave pit where I did have to stand on “molten steel” puddled on the concrete floor. “Yes, this is no fish-story”, molten steel, as I was employed at a slave pit where part of my job was fabrication, at the whim of the owner.
The SAS Time Out’s I have been blessed with have taken quite a beating in the past twenty five months, I am still wearing them, even right at this moment.
I am very blessed. When I find a comfortable pair of shoes, it is a great blessing to me. First let me explain; this pair of SAS Time Out’s I was blessed with, I purchased used as I stated above. I paid six dollars for them, they were
almost new. I was taken back however, when I tried to find them on-line, the price overwhelmed me. So I am humbly asking for your specific help please, I am not asking for a hand out, I am asking very humbly for you/your Corporation to send me a pair of SAS Time Out’s, size thirteen, wide, black lace-ups, and allow me to pay you directly, in the amount of ten dollars every month until this bill is paid in full, and I will include any interest you so choose to apply to this bill, again I am not asking for a handout, I will pay the bill in full, through my Wells Fargo Bank Computer System. I am only asking for a financial breakdown of help, not a handout. There is also a concern in the mailing to me, of these shoes, if I am blessed to receive them from you. The building I live in has gone downhill in the past three years, if the shoes are set on the floor by my mail-box in the building someone will steal them before I can pick them up, if they are placed by my door #301 someone may steal them also. There are people in this area who carry SAS Shoes, the closest is;
Shoe Carnival, 1079 Riverdale Road, Ogden, Utah 84405. Phone # 801-395-1690. Again I am not asking for a hand-out, just some financial flex, as I am trying to somehow obtain this specific type of footwear, before the snow flies.
However I did enter your SAS Shoes Entry, from September 10th, to September 16th, 2019. If I did win I was hoping I may be able to switch from the shoes I would win to the SAS, “Time Outs”. I do check my e-mail at least twice a week. Thank you.
If you can help, it would be a blessing, as this is an amount of money I am not able to do. If you can not help, I still thank you for your time.
Most Sincere,
Danny Peart
I have been an advocate for SAS shoes for 26 years. After what you just did to my husband who worked his butt off for your company and was one of your top sales producers, I will never again wear or tell others about them. What kind of company treats their employees this way? Certainly not one that the founder, Terry Armstrong, would have wanted. He hired my husband and knew the kind of man he is. Your actions toward employees who have been with you so many years are deplorable.
I love, love, love all of my SAS shoes. When I was teaching, they were the only loafers I wore because of the comfort and fit. They are long-lasting, too. Even after daily wear in the classroom, they still look good and fit comfortably. I have been a satisfied SAS customer for years, and will continue to be. I recently had occasion to contact customer service, and had the good fortune to speak with Velma, who provided me with excellent service. Not only was she efficient at taking care of the issue, she was very friendly and kind, showing concern about the problem. She made me feel that she (and SAS) appreciated my being an SAS customer. One does not often find that in today’s retail world.
i buy shoes from SAS in West Covina, CA….one paid the insole just came out…brought it back to store….He had them glued back in….Was going out…tried a older pair of SAD sandals..and black…feet was what i ended up with….Its’ black grit….in the shoes….Will just go and give them back with my complaints…..Know nothing will be resolved…I think the quality of SAS sucks with my complaints….Too bad….as now i have to find a store….that can sell quality and comfort…..shoes.
Traveled for years with my mother and her SAS shoes; she swore by them but I was equally firm that I would never ever wear a ‘comfort’ shoe. Flash forward to me in my 60s, still wanting to look stylish, but with joints that scream if I walk too far on unforgiving terrain. Both the Marina and the Pampa have a contemporary look and are incredibly comfortable. That said, many of the finishes are not appealing to me and I am putting in my 2 cents ( having spent many many dollars on SAS shoes!) for A few more softer colors–the Marina brown is much prettier/easier to wear than Pampa’s ‘chocolate.’ A very quiet metallic w/o the peculiar red streaks would be super popular. For those of us that do not ever wear brightly colored shoes, Chevron patterns, patent leather (except The occasional high heel and-even then-never in Chevron stripes) it would be a happy happy day! Hope you will consider these suggestions.
I purchased first pair of Comfy Sandals #106007 (black) in 2009. I love style and comfort of this shoe, but your company is no longer selling sandal style. Due to lower back pain, I wear these sandals daily, even as house slippers. This contact is my third attempt to get a response. Customer Service representatives have been referring my emails to your Development & Design Team.
After 8-years, I am still wearing these sandals, and getting a lot of compliments on style. I keep stopping by SAS store in Chantilly, VA hoping to purchase another pair. Your similar styles are not as comfortable nor stylish. Baby boomers are looking for comfortable shoes with buckles versus Velcro. I tried on your sling back sandals with buckles, but strap is not comfortable and pushes toes forward. I believe SAS can sell a lot more of these sandals. I would definitely purchase several pair, since I wear them (24/7) and the support in sandals is helping my lower back pain. Please resume manufacturing this sandal style.