Popeyes was founded by Al Copeland in 1972 as Chicken on the Run. The first restaurant was located in Arabi, Louisiana. After initially losing money, Copeland changed the recipe to a spicier blend and re-opened the restaurant as Popeyes Mighty Good Fried Chicken. Copeland claims that the name he used did not come from Popeye the Sailor cartoon, but rather from the detective from the movie The French Connection, Jimmy “Popeye” Doyle.
The company has changed names several times, from the original Chicken on the Run to Popeyes Chicken and Biscuits to Popeyes Famous Fried Chicken and Biscuits to Popeyes Louisiana Kitchen, the last name being used since 2008.
By 1990, Copeland Enterprises was in default on more than $391 million. The company filed for bankruptcy. The courts approved a repayment program and the company emerged from bankruptcy in 1992.
The company is best known for its simple meal of fried chicken, a biscuit, and a package of honey, sold in a small basket. 
In 1976, the first franchise location opened in Baton Rouge.
By 1986, there were 500 restaurants in the chain.
In 1989, Popeyes merged with Church’s Chicken under the AFC Enterprises umbrella company. AFC sold Church’s Chicken to Arcapita in 2004.
In 2008, founder Al Copeland died.
In early 2017, the company was acquired by Restaurant Brands International for $1.8 billion. The company now operates as a subsidiary of Restaurant Brands.
In early 2018, the company began to offer delivery service in limited areas due to high demand from customers.
In August 2019, the company introduced a new fried chicken sandwich. The product became a viral sensation with nearly all locations selling out quickly. One customer was so angry at his inability to obtain a sandwich that he sued the company of $5,000. 
The CEO Jose Cil said that the company greatly underestimated the popularity of their new product and that he never expected it would “break the internet.”
Less than 1 month after being introduced, the company had to stop offering the sandwich due to demand but stated that they expected to reintroduce it next month when they reached new deals with suppliers.
Popeye’s Chicken began selling internationally in 2021, starting new locations in the UK.
Today, the company operates over 2600 restaurants in 40 US states and 22 countries worldwide. They are the second-largest chicken fast-food restaurant in the world, right behind KFC.
In September 2020, the company named Sami Siddiqui as its new CEO.
In October 2023, the company introduced yet another chicken sandwich, this time including a truffle-based sauce. The sandwich is called the Spicy Truff Sandwich and it isn’t getting rave reviews like the original spicy chicken sandwich introduced earlier.
Popeyes maintains a corporate office in Atlanta, Georgia.
Popeyes was founded by Al Copeland in 1972 as Chicken on the Run. The first restaurant was located in Arabi, Louisiana. After initially losing money, Copeland changed the recipe to a spicier blend and re-opened the restaurant as Popeyes Mighty Good Fried Chicken. Copeland claims that the name he used did not come from Popeye the Sailor cartoon, but rather from the detective from the movie The French Connection, Jimmy “Popeye” Doyle.
The company has changed names several times, from the original Chicken on the Run to Popeyes Chicken and Biscuits to Popeyes Famous Fried Chicken and Biscuits to Popeyes Louisiana Kitchen, the last name being used since 2008.
History
By 1990, Copeland Enterprises was in default on more than $391 million. The company filed for bankruptcy. The courts approved a repayment program and the company emerged from bankruptcy in 1992.
The company is best known for its simple meal of fried chicken, a biscuit, and a package of honey, sold in a small basket.
In 1976, the first franchise location opened in Baton Rouge.
By 1986, there were 500 restaurants in the chain.
In 1989, Popeyes merged with Church’s Chicken under the AFC Enterprises umbrella company. AFC sold Church’s Chicken to Arcapita in 2004.
In 2008, founder Al Copeland died.
In early 2017, the company was acquired by Restaurant Brands International for $1.8 billion. The company now operates as a subsidiary of Restaurant Brands.
In early 2018, the company began to offer delivery service in limited areas due to high demand from customers.
In August 2019, the company introduced a new fried chicken sandwich. The product became a viral sensation with nearly all locations selling out quickly. One customer was so angry at his inability to obtain a sandwich that he sued the company of $5,000.
The CEO Jose Cil said that the company greatly underestimated the popularity of their new product and that he never expected it would “break the internet.”
Less than 1 month after being introduced, the company had to stop offering the sandwich due to demand but stated that they expected to reintroduce it next month when they reached new deals with suppliers.
Popeye’s Chicken began selling internationally in 2021, starting new locations in the UK.
Today, the company operates over 2600 restaurants in 40 US states and 22 countries worldwide. They are the second-largest chicken fast-food restaurant in the world, right behind KFC.
In September 2020, the company named Sami Siddiqui as its new CEO.
In October 2023, the company introduced yet another chicken sandwich, this time including a truffle-based sauce. The sandwich is called the Spicy Truff Sandwich and it isn’t getting rave reviews like the original spicy chicken sandwich introduced earlier.
Popeyes maintains a corporate office in Atlanta, Georgia.
Your location in Gilbert Arizona off Market St. Placed an order through your mobile app. on Monday evening “To Go” : 2 Ghost Pepper Chicken Sandwiches, 1 Spicy Chicken Sandwich and 1 Golden BBQ Chicken Sandwich (Extra Pickle) When we got home notice the BBQ wasn’t in the bag but rather a Bacon Club? My husband had to drive all the way back and when he explained the situation, the girl at the counter- believe her name was Melissa (Manager) didn’t seem to really be bothered. My husband had showed her our mobile order and she seemed very irritated by the mistake. She then threw that sandwich in the trash, Right then and there in front of my husband and quickly had the Golden BBQ sloped together with no extra pickle. My husband asked would there be any compensation for him driving ALL the way back with the mistake being on their end and she rudely said “Nope”! Extremely arrogant and condescending behavior from this person and a manager at that! Instead of throwing the Bacon Club out she could have suggested/ offered for him to have kept it, or given him some free fries or something of a kind gesture for the inconvenience. Guess she just could cared-less! The ironic thing is when you are dealing with the public you just may not know whom you could be serving! She didn’t realize that this particular customers background and that maybe, just maybe this individual you just treated so poorly could be in the same industry and at they might just be at a higher level in the same branch of business. Never underestimate what a negative experience can generate. #Karma it’s served best when it’s cold!
The Popeye’s in South Portland Maine is horrible! I am a one I
And done. The service was slow. I asked what was in a combo and was told 1 side ,1 biscuit and a drink. I order and waited over 20 minutes. Got to my car and no biscuits. Go back in and after a run around I was told to read the small print and my meals didn’t come with a biscuit. The manager was rude and kept pointing to the small print. I got a refund after 10 minutes of her fidgeting with the register and I can say I will never go back.
I thought you should know that I have seen two people complaining about your Popeyes Restaurant in Prescott Valley, Az. They both posted on Facebook social media pages that they were treated badly and had bad service recently. We have gone there a couple of times and the food was good but people are not especially friendly both times. This speaks to me of manager problems
Please pay attention to this or no one will come.
Thanks
Sherry Weers
When you come in with an autistic child, you do not know when your child is going to have an outburst. This employee was very disrespectful to the parents and the video that I saw. I don’t think Popeyes condone this, but Popeyes you need to go in there and do something they should not be disrespecting your customers that give them paychecks And keep the doors open. Maybe that child needs to find another job or maybe she needs to go work with some of these autistic kids and realize what it is on a daily basis to have to deal with one of them. It’s not easy. I have one in my family . Popeyes do better.
Do you by chance have the video of this occurrence? It really makes me upset to think that someone has been that disrespectful to a child with a medical condition that they have no control of, and the parents I’m sure, have to deal with these situations all the time.
There’s a new location on Mason in Chatsworth. I’ve been there 4 times now and won’t ever be going back. First, they’re always understaffed. I’m usually there a half hour to get my very small order. After all, it’s just me. Sunday night I was outraged. First, again a very long wait when there was only one person in front of me. Then, they were out of mashed potatoes and out of several of the sauces offered. Plus I ordered an apple pie and never got it. These things are unacceptable .
It’s the worst ran Popeyes’s ever.
Just left the Popeyes In Lawrence Kansas…
AGAIN, 4th visit in a row where they are out of everything…
The only thing they had available to serve today was chicken nuggets, red beans & rice, and mashed potatoes that’s it!!
No soda ..No chicken…no fries…no biscuits…no condiments…Nothing only 3 thing’s available…..
When you ask for a manager, “We don’t have one” is they hateful response you get!!
That store needs to be closed down!!
New management, something!
It’s ridiculous and the employees are VERY RUDE!!
Same in DeKalb ill
Same in Moline, Il.
Wonder if they are closing
I WAS AT THE PICKERINGTON POPEYES AND THE SERVICE WAS EVEN MORE HORRIBLE THAN THE OTHER 4 TIMES I WENT. GOT THE $9.99 2 CAN DINE AND I CHECK MY ORDER EVERY TIME I AM THERE AND I DON’T MOVE UNTIL THE ORDER IS CORRECT. THIS TIME AGAIN THEY LEFT OUT THE BISCUITS AND I SAID I’M MISSING THE BISCUITS AS I CHECKED MY ORDER THE GIRL ASKED DID YOU FIND THEM, I SAID NO SO SHE BROUGHT THEM OUT IN PAPER WRAPPING AND GAVE THEM TO ME AND I ASKED FOR THE MANAGER, BRANDON, WHO WAS STANDING RIGHT THERE AND SAID NOTHING WHEN I TOLD HIM WHAT SHE HAD JUST DID WAS A HEALTH ISSUE. HE JUST LOOKED AT ME AND SAID NOTHING. THIS STORE JUST OPENED NOT TO LONG AGO AND THEY NEED TO HAVE A LOT OF BETTER CUSTOMER SERVICE TRAINING. THE SEVICE SUCKS AND THE MANAGERS DON’T KNOW WHAT THE HECK THEY ARE DONG. THEY ARE MESSING UP BUSINESS FOR THE OWNERS. I AM A DISABLED VETERAN AND THE PEOPLE AT THE BASE WILL HEAR ABOUT THE SERVICE AND STAY CLEAR. ROOSTERS IS RIGHT DOWN THE ROAD, GREAT CUSTOMER SERVICE, CLEAN AND GOOD FOOD TOO. PEOPLE GET TIRED OF BEING TIRED OF HORRIBLE SERVICE.
Popeye’s in Hazlet, NJ sucks and I won’t go back! Sign for $6 shrimp tackle box with a side and biscuit on window. Went through drive thru. Only got the shrimp. Went inside and the cashier tells me the $6 is just the shrimp, fries are $4 and change more. I go back outside, take pic of the sign on the window showing the box with fries and a biscuit. So cashier gets manager, that idiot tells me same thing, “it’s just advertising and doesn’t say all is in cluded”. I say that’s false advertising, he said oh well. My husband went to go back in but too many in line. We left, I looked online and screenshot that the tackle box includes the shrimp, a regular side and biscuit. So if they’re ripping off customers, what are they doing to the food? Never again!
The Popeyes on 87th and Stony Island Chicago Illinois sucks they never have anything no chicken no biscuits no red beans and rice no french fries no jelly no honey and the attitude stinks the place need to be closed down
I just left Popeyes in St. Louis, MO ok Airport road store #2553. I placed a order for a classic fish and received a spicy fish sandwich IM PISSED,, now I nothing to eat for dinner. I’m so sick of that location being incompetent.. I just call that location and they won’t pick up the phone. Please call me back @ 314-322-XXXX
All the Popeyes Chicken stores SUCK in Chicago. The quality has dropped and I will never go back to any of these stores. Chicago had so many options and when I don’t fry my own, I will be taking advantage of our other Options.
I just got told “I didn’t have to do all that” while trying to order an additional beverage. I love Popeyes food but in NEW ORLEANS, La, specially the Algiers location I never get good service. Please work on making good service a priority. On top of that the whole order was messed up.
Hey I stopped at the Popeyes in Natchez today they told me they was out of mild wings so they didn’t have any mild wings the line was to the door so I know they had plenty chicken I was looking at it I asked them serval times they replied every time no with a nasty attitude and they gave me a bone for a chicken breast ????????????
Ordered a 5pc tender meal, noticed half way through eating i found a piece of steel wool that was cooked with the chicken. Tried to call the store i order from and i got a busy signal. Quality needs to be better and something needs to be made right. This type of FOD in food is deadly. Restaurant is located in New London, CT.
Hi my name is William Levene and I worked at the popeyes restaurant in Lawrence New York for 7 months. I was made employee of the month and everything then I was suddenly fired I don’t know if it’s because of the color of my skin or what but all I want to know is if it’s possible to get paid for my 25 sick hours.
I will never go back to Popeyes in Layton Utah the last two times I have messed up our order they lied to us they give us cold food rotten food I demanded my money back tonight and the manager that talk to me told me to go f myself I’m going back tonight and demanding my money back and I’m going to demand that manager’s name him fired nobody talks to me or a customer like that
I went by your location in Garland off Beltline .I ordered my food with all dark I got 3 piece and I repeated it twice ..sure enough I get home to find my order wrong ..I usually check my order but didn’t want to sit there holding up the drive through line .I tried calling back to the store from the number online and of coarse it doesn’t work .couldn’t get the number off the receipt because she didn’t give me one. I do not feel like driving all the way back up there …I mean how hard is it to follow instructions . my bill was $11.46 for food I’m not happy with ..I need a call email or something .I’m reading all these disappointing email I hope this is someone job to take care of these customers ..
Sexual harassment disorderly conduct of managers upper management
Improper use of popeyes name and trademark.
Brandi Fortner Gm
Funkychicken LLC franchise
Statements that suggest extreme sexual situations.
Pictures to prove it.
I purchased a family order from 3920 Wall Street South Ogden, Utah with biscuits, cole slaw and French fries.
Very disappointed, the chicken was dried and old as if it was sitting for several hours. Then cole slaw tasted funny and the biscuits were hard as rocks.
This was for a family event and I had to apologize for the poor quality, I was going to return it but did not want to waste more time on this disaster. And not cheap at 35.00.
Please pass this complaint to the district office so that they can speak to their personnel.
I’m done with Popeyes.
Mr. Mario Pena
The Popeyes in Santa nella California is terrible ! First off the manager sells sandwiches to who she wants I tried to order a classic sandwich and I was told they were not selling them but the people after me got 2 ? Then employees were boxing up food and taking it home with them ! The manager Stacy she is so racist ! She made a comment that only colored people eat chicken! What’s that about ? Nobody looks like they know what their doing ! The menu has 1 price and they charge you another ! The people their are stuck up one girl picked her nose and then asked me what sauce I wanted they never have hardly anything I order and talking to other customers this hapoens all the time !
I am referring to the 29177 Telegraph Road store in the Southfield, MI 48034 Clover Leaf Mall area by the way. William Mccloud(General Manager) and Melvin Harris whom many employees believe to be either Will’s cousin or nephew.
On 8 Aug 2020, at 12:3pm store #11622 at 1640 Ft Campbell, Blvd Clarksville, TN 37042. I entered the store to place a order to go. As I was waiting for my order I noticed that some of your employees behind the counter were not wearing they MASKS property. The lady working the drive -thru had no mask on, a man who was frying the chicken had no mask on, a few employees were wearing their mask below their nose, the shift supervisor ( male w/glasses) had his mask down and under his chin walking around the lobby and back into the kitchen. I asked to speak with the shift supervisor. He came out in the lobby w/ mask under chin. I told him the employees not wearing their mask properly as stated by the County Health Department mandate. he looked at me turned around pissed off and walked back into the kitchen w/ his mask under his chin. Question, if your store employees/shift supervisor can’t follow the rules on mask wearing than I suggest that you close this store.due to this issue. Your employees are putting my health rise in danger.
Your absolutely correct and right!! These are employees that we are grateful to have working so we can eat but if they are doing so, they are literally putting ALL OF OUR LIVES AT RISK!! This is literally a matter of life or death!!! I understand working 6-8 hours ++ with a mask can be daunting but think about the Doctors etc working for 12+ hours with them on ! Yes, it’s that serious and if wearing a mask for 4-6 hours even 8 hour annoys you, then stay at home!!! This needs to. W addresses and addresses immediately!!! Literally a matter of LIFE OR DEATH!!!!
TEACH OUT TO CORPORATE-IF NOTHING IS DONE THEN, we must call the Mayor and our senators to force that location to close aside from fines I hope they pass onto the employees that caused it via cameras. Smh.
This is sad. That ppl think it’s okay to not wear their PPE the proper way!!!! Needs to IMMEDIATELY be addressed!! If not internally, then by all means, involve our mayor and our senators!! Give them an opportunity to address and handle it internally but if not within 24 hours, then immediately inform our mayor and senators. And not by a simple phone call to mayor and senators, no! Literally email them numerous times and call them numerous times. They are all elected officials by us and work for us!! Exactly for situations like this exact one!!!!
We called in an order when we got here we waited on drive thru for 35 minutes we told the person that we cam to pick up an order we placed on line they checked and said they did not have the order i reordered at the window so far we have waited 30 minutes for them to bring order this is not the first time we have had issues with this location Goodman rd Olive Branch ms store -#1184 very dissatisfied I also was told I would have to go on line and get $58 refund from the order I did not get
I went to the Popeyes on 22nd St. in Hillsborough ave in Tampa Florida and probably receive the worst service from any establishment I have ever been in I sat there for 30 or more minutes in the drive-through and it was two minutes before 11 and they told me they were closed even though I had $60 to spend on my family who I just got out of work because I work late was told that the only thing I could purchase was a spicy chicken sandwich because they didn’t have any food and then I wasn’t even able to get a receipt I literally handed the gentleman five dollars for one spicy sandwich as that was the only thing I could purchase and got a quarter and $.10 back I understand the entire stack look like they were exhausted and kept screaming in the back that they didn’t wanna take any more orders just close everything down and I can hear everything going on and was completely frustrated as I had my entire family mind you I have my six kids which I had to pick up from knight care as I am getting off of work sit there and stare at me like what are we going to eat I’ve made it a big deal about going to Popeyes Because I kept telling them how I loved growing up on Popeyes because they had some of the best food that I’ve always loved because I love food from Louisiana not only were my kids not able to eat the food but I literally had my own kids asked me why would you take me to somewhere like this it was completely embarrassing and I would never recommend going to a Popeyes after that is a completely ruined my experience like literally it should be televised on the news of how bad it was it was horrible horrible horrible horrible I get off of work I couldn’t even order food after waiting 30 minutes in line with kids in my car ! I have never experienced such an unprofessional experience and literally was told and looked at like I just had to deal with it because they were tired they obviously need more staff members but that is completely ridiculous I would never expect that. Pissed !
Worst service in the Popeyes in bridgewater falls the chicken was raw and the iced tea was so
Bad you couldn’t drink worst ever never going back a wasted money
If i go to popeyes theres a 85% chance my order is wrong
This place has the WORST management I have ever seen. These people are BULLIES! The General Manager William Mccloud INTENTIONALLY caused me to short my own drawer last Wednesday by over $17 by encouraging me to give out too much change after orders someone took ended up misplaced in the system. Needless to say, I ended up charging 3 customers in a row for the wrong order(this was no doubt pre-planned by the GM) and had to give them all a refund. My drawer is usually a few dollars OVER not minus such a large amount.
It was done in retaliation to “get back at me” for speaking up to his “friend” or relative Melvin who has been verbally harassing and mocking me NONSTOP since the month of May for my religious beliefs, practice of race mixing and miscegenation.
Melvin is given carte blanche by the GM to do whatever he wishes without ANY negative consequences. His offenses include threatening to “ram me over” for nearly walking into him, constantly making racist, insulting and inflammatory remarks and jokes against Asian and Caucasian customers while the drive thru window is open, threatening to have his sister beat up a female manager and leaving early last Thursday morning because she asked him to mop the floor.
Melvin is allowed to take as many breaks as he wants although an average employee is only allowed ONE 30 minute break per day. He even mocks a developmentally disabled employee on a daily basis. When confronted about the matter he attempted to justify himself saying “She has a boyfriend and is smart enough to use the internet so it’s okay.” Just Wednesday of this week he scolded her as soon as she walked in the door saying “Don’t sit at this table today! This is MY table!” He said referring to a certain table he sits at during break. She looked as if she wanted to burst into tears.
He also slammed the door on a 68 year old employee knowing she was right behind him attempting to enter the building. He goes out of his way to create a hostile work environment for this woman, myself and anyone he deems as being inferior to himself and his GM relative. He even once stated “Nobody is gonna mess with me because I’m Will’s boy.” Not an exact quote but his statement was somewhere in that neighborhood.
He and the GM often take part in sexist conversations about how women do almost everything the wrong way. The GM never holds him accountable for his actions no matter how abusive, inappropriate, offensive, cruel, threatening or ill mannered he is toward other employees. The GM usually laughs it off or sometimes joins in with him. They have made it quite clear that they are thick as thieves and everyone else is just a pawn in their game.
Melvin is INSANE and quite disturbed in my honest opinion and cannot be trusted. No one is safe from his harassment regardless of any underlying factor(race, religion, gender, handicap, sexual orientation, age). He is an equal opportunity offender. He is also a ticking time bomb who is in desperate need of a psychological evaluation and anger management training.
All these things Will and Melvin are doing are both ILLEGAL and against company policy and ethics. Either shut this place down or put your GM and his flunky in check. I am so glad I don’t work here anymore. Only by the grace of God and the skin of my teeth did I make it through working at this location.
The Popeyes I am referring to is the 29177 Telegraph, Southfield, MI 48034 Lover Leaf Mall operation by the way. William Mccloud(General Manager) and Melvin Hrris who is believed by many employees to be William’s cousin or nephew are the people I am referring to.
It is ashamed that anybody would treat you like that! Seems like Me McCloud don’t value his employees! I don’t know what race McCloud is, but he should be sued for being a racist! Please contact your State’s commission on human rights and give this person a wake up call!
These types of people need to be outed! Any racist no matter what color needs to know it’s wrong and as for religion, making disparaging comments about such to an employee is a violation of your constitutional and civil rights….Sue the company for damages.
Oh by the way, I sent a complaint just before this one because I forgot to complain about Popeyes Spicy Sandwiches. My order was supposed to be four (4) Spicy Sandwich Family Feast, but it only had one (1) sandwich out the four (4) that was Spicy. This means the employees don’t care about the service!
I am sitting here trying to order two 3 piece meals for 6.99 apiece. The total BEFORE delivery and tip is 21.75. That makes the total 28.55 after delivery charge and tip. The total should be 13.98 BEFORE delivery fee and tip. Why the extra 5.00 fee? It does not make sense. Because of this you have lost my business. In these hard times I would think you would like the business.
Terrible, you fill out the Survey and you never get a validation code. Going to get my chicken from Royal Farms.
All it says is; “Thank you! We appreciate your input and hope to see you at Popeyes again very soon.”
You won’t be seeing me again very soon.
Restaurant 3186
3388 Fort Meade Road
THE WORST CHICKEN DINNER’S ME AND MY WIFE EVER ATE , ON WENSDAY APRIL 15 2020 WE PURCHASED TWO 4 PIECE CHICKEN DINNERS AT POPEYS CHICKEN AT 1365 WOODROFFE AVE , OTTAWA ONTARIO CANADA , WENT HOME WITH THE TWO 4 PIECE CHICKEN DINNER’S , OPENED THE BOX ONLY TO FIND IN EACH BOX DRIPPING GREASY CHICKEN , I CALLED POPEY’S WHERE I BOUGHT THE DINNERS AND TALKED TO THE MANAGER AND EXPLAINED ABOUT THE GREASY DRIPPING CHICKEN WITH ONLY DARK MEAT , HE SAID COME BACK IN AND HE WOULD REPLACE THE DINNERS , I WENT BACK A WEEK LATER AND TALKED TO THE MANAGER , HE THEN TOLD ME THAT HE WILL NOT REPLACE THE CHICKEN DINNERS AND THAT I NEVER TALKED TO HIM , I EVEN SHOWED HIM THE RECIET , HE MORE OR LESS DID NOT CARE ABOUT HIS COSTOMERS AND WAS RUDE , A WORD OF ADVICE DO NOT BY CHICKEN FROM POPEY’S AT 1365 WOODROFFE AVE IN OTTAWA , UNLESS YOU LIKE A VERY GREASY DRIPPING CHICKEN AND A VERY UNCARING MANAGER THAT DOES NOT CARE ABOUT HIS COSTOMERS , MY FRIEND WENT THERE ONCE AND EXPERIENCED THE SAME RESULTS , SHE GOES TO THE POPEY’S CHICKEN ON RICHMOND RD IN OTTAWA WHERE THEY SERVE REAL TASTY POPEY’S CHICKEN AND VERY NICE TO THERE COSTOMERS
“Uncaring”, says the man who rips people off for $3000, and then says “But what about the food we gave you?” Pfft.
I’m an ex employer let me tell you the facts about Popeyes they don’t work as a team the walls are dirty they talk so rude the managers are dicks who push their employees to do more work than normal and sometimes they blame them for not coming to work even though they’re control of the schedule so I’m telling this to the people if you actually need to get a job to pay some bills or in my case I took this job to help my father pay his bills for the house cause he’s the only one working and my mom is just a house wife so as I was saying if you actually need to work at fast food restaurant don’t apply to Popeyes cause what you need is respect because right now I’m telling you they don’t show respect so trust me on this its better to apply somewhere else.
oh and I’m talking about all the Popeyes restaurants
While traveling home from our family vacation, we stopped at the Shorter Alabama location to feed our family of 5. On line it’s posted that your dining rooms are now open for service, thee is also a very large window sign stating that your dining room is open. However the door was locked, thinking they forgot to unlock the door we then knocked on the door getting the employees attention. She looked up at us then looked away ignoring my family of 5 standing at the door. So my children again tried to get her attention the employee then turned around with her back to us. This is my 3 boys favorite chicken place preferring it to KFC and Chick-Fil-A. Our local location in Athens Ga has an outstanding staff that is friendly and courteous. I know without a doubt they never ever would have ignored or treated customers this way. This is definitely not the type of employees I would expect Popeyes to employee. The date of our experience was 6-20-20 at 2:30pm. I employ you to do your research in order to reprimand the staff at this location. I would think all business is important especially now. Thank you for taking the time to read this.
Mom of 3 hungry boys!!!!
We went to store #11756 and ordered 4 classic chicken sandwiches.Got home and found out they were not cooked all the way.I was so upset I threw them away.It is not wronr to expect the sandwiches to be fully cooked.I do expect some kind of compensation so that my money isn’t wasted.It was 3:06pm on 04/01/2020.Total was $15.96,ticket 626,server Barbara.Transaction 20200401150655
On Tuesday March 24th my wife drove thru and ordered a spicy chicken sandwich combo and an original chicken sandwich combo. Once home neither sandwich was marked original or spicy, and neither were the drinks one of which was a diet drink. To think we were trying to help a business out by ordering drive thru since the businesses can not have customers during the covid 19 scare. The employees did not care enough to get anything right while completing the order is mind boggling to me. So much for trying to help this business now or in the future.
I waited another 4 to 5 minutes before actually getting to the order board. Once at the order board, I waited another 3 to 4 minutes before someone inside even acknowledged I was outside and that only occurred after I said hello, is anyone there. After ordering and I get to the drive thru window, I notice there are 4 employees working. The man at the front counter is working hard but the young lady working the drive thru window decided it was more important to make money exchange at the front register then to deliver my order to me. I wait at the drive thru window for 2 to 4 minutes waiting for her to come back to the window and deliver my food to me. To top all that, she didn’t give me any condiments or napkins. This is not the first time I’ve been to this store and ended up leaving because the service was too slow. I really like popeye’s food but 20 minutes is too long to wait at a “fast food” drive thru for food, especially during the lunch hour, and the food was not even FRESH cooked. It was warm though.
I went to the Popeye’s on Jefferson Hwy in New Orleans, La let me just say that I had so many things wrong with today’s encounter that I need to send an email. First I had to wait 17 minutes before I even ordered in the drive thur 3 minutes to get to pay and 5 minutes to get my food. I do understand that when I order the blackened chicken it takes a few extra minutes but over 20 minutes in the drive thur is not good business. I only have 30 minutes for lunch so I had to rush and eat at my desk. Also I asked for unsweet tea and some equal or sweet and low and was toldyou do not carry that. I also ask for sail and was told they didn’t have any. Please no salt come on already. Also the tea was sour so I wasted a whole cup of tea could not even drink it. When I got back to work to eat my food no napkins and no fork I had string beans. Please address this as I will be waiting for a reply.
The store that is located on Dunn Avenue (32218) in Jacksonville, Florida is lackluster in quality customer service. As an example, today I was sitting in the drive through line and timed a car that was at the order speaker. The can sat there for 13 minutes and I was the fourth vehicle in line. When I asked a staff person who was outside on break what was the possible hold up he replied “short staff”. Easy excuse for piss poor service.
i go to this store 2 or more times a week by my job for lunch 1506 mccoy rd orlando fla. aiways have two plus orders each time i go. there through drive thru very seldom order is right so go inside better other being out of something today went this store to oder take out would not accept online price for a 5 pc chicken and mash potatoes had to pay $17.00 and something for a 2} 2pc. and was had no mash potatoes and out of 3 different sodas and had to wait 15 min. there were people walking out cause slow service and out of food this store is really got bad the employees was arguing in front of customers as well.i hope some one can rectify this problem thank you
Worst Experience EVER! I placed my order at 6:03PM. I could clearly see plenty of Staff, and plenty of chicken. After 40 minutes without my order I asked about it. I was told chicken was ready they would get my sides together. after another 15 minutes and nothing I asked again, I was told I’ll check on it. Finally after another 10 minutes I finally said I wanted a refund. after another 10 minutes waiting for my refund they finally started bagging my food. I get home at 7:45 PM opened everything up for family dinner make plates sit down to eat and the cherry on the top! My son has the hugest hair fried in the chicken skin of his first bite! Grossed us all out. I attached my receipt, My order was large however this service was unacceptable and ridiculous and to top it off a HAIR!! Really.
Every year since the first offering I have purchased “Popeyes Cajun Turkeys”. This year (2019) in Detroit, Mi I have been unable to find a location that has them. I am truly disappointed.
I notice that your store on South Blister Street in Tupelo, Mississippi is flying as American flag and I always appreciate businesses that do so. However, the flag is terribly raged. It would be better to have no flag at all.
Shame on someone for allowing this!
Sincerely
I just would like to speak to a manager or CEO about the way I was treated at your florida clearmont popes I have tried tow or three times to call someone n ONE has return my call this is another isuse please contact me on my ceil if I am not able to pickup please leave me a message an phone number to call back I expect to here from you soon 352-978 1174
I don’t normally send letters like this but I feel that you should know about the new Popeye’s that opened in Naples, Florida on Collier Blvd. That restaurant isn’t going to be successful if someone doesn’t do something QUICKLY.
WE HAVE GONE THERE THREE TIMES and will never go there again.
The first time was right when it opened. The cars were lined up through the parking lot and down the road. We thought, “Wow! It must be really good. We will come back another time. “
So we went back a couple of weeks later and waited in a long line to order. The front counter had ONE very lazy woman manning it. We were told the wrong price…twice. And our order wasn’t right. When we got it, we had forgotten some sauces for my husband’s chicken strips. When I went back up to the counter I waited in the “pick up section”. The woman at the counter ignored us and so did the six or seven people working the kitchen and drive through. When I asked the counter lady for the sauces , she yelled over to the drive through workers for them to help me … By that time she was STANDING RIGHT IN FRONT Of THE SAUCES! I sarcastically said, “Oh please don’t fight over me.!” They had words and finally the counter worker got me some sauce packets.
We went a third time the second day after the chicken sandwich came out which was Friday Nov 7. After waiting in line for a long time we got to place our order. THEY WERE ALREADY OUT OF CHICKEN SANDWICHES. ON DAY TWO. We were sad but went ahead and ordered three-piece meals, only to find out that there were no soft drinks. Only ice tea. My husband hates iced tea. We left and went to Cracker Barrel for dinner.
Yesterday we wanted chicken, but we went to Chick Filet…the service was excellent. The Servers were friendly. And it was very good. So sorry Popeyes in Naples, Florida. Three strikes, you’re out! However we will try the Popeyes in Orlando on Thanksgiving weekend.
Just thought you should know. Maybe it’s not too late to salvage the Popeyes near us in Naples, Florida. We are so sad.
Gloria Guldin
XXXX Terrazzo Lane
Naples, FL. 34104
239-821-XXXX.
the store on Marquette St. & W. Kimberly Rd. in Davenport, IA, never opens on time. When i asked why, the girl in the drive-thru said they had to restart their fryer… but wouldn’t have to do that every morning anyways? Just say, you all got to work late and just now was getting going. Lol
I had the worst experience with the manager at store #11414 in Oklahoma City. I ordered 10 piece after waiting for 30 minutes in line. I paid the drive thru cashier. A few minutes later was told there was no spicy chicken would I prefer mild. I asked how long the wait for spicy. Cashier asked the manager. The manager jerrod. He yelled 16 minutes and he stated “do she want it or not” I validated what I heard with the cashier and she said yes that’s what he said. I told her no I didn’t want the chicken and requested a refund. The manager became belligerent refusing to give me a refund receipt. He was so rude and ignorant I had to call police assistance. I have never experienced that type of customer treatment in my life. He not only disrespected me but also disrespected my 2 year old grandson. I will never ever return to that particular establishment again.
I’m a cook at the Popeyes spice chicken tenders only take three minutes to cook so poor management and disrespectful actions
on October 9th, 2019 I was hired by Dale for the new popeyes chicken in Harpersville Al. Since being hired, I have heard from no one. it looks as if the opening will be soon. would like to hear an update from Dale. Do I actually have a job or should I be looking elsewhere? would appreciate a response from someone.
Moneca Walker (Re: Nyjal Walker)
September 19, 2019
Popeyes Louisiana Kitchen
3795 E. Shelby Drive
Memphis, TN. 38118
Dear Ms. Miechelle (?), Management Staff, and whom concerned,
This letter is regarding my son’s, Nyjal Walker, work schedule and concerns of the management’s inability to communicate effectively, or lack thereof.
Nyjal is now 17 years old and has been employed with Popeyes Louisiana Kitchen for a year now. He’s a hard and smart worker, he’s faithful, dependable, respectable, loyal, comes to work, works on his days off (whenever he is asked) and represents this restaurant well! He is a Senior in High School and reports to work directly after school. He is very active this year and is preparing for college. He mal<es good grades, despite his demanding job.
I have attempted to call the restaurant and express my concerns, but no one answers the phone and I'm unable to leave a message. I have requested on several occasions for the schedule to not permit Nyjal to work past 10:30pm, when a school day follows. However, on the weekend he can work longer, and he has worked as late as 1:00am! This request has been ignored. He is working well past that time and it is affecting him negatively at school and right now school takes precedence over everything! I have also requested that he work no more than 4 days a week. He has been scheduled to work as many as 6 days in one week!
There is also a concern with questionable communication skills on behalf of the management staff. I have witnessed certain management staff speaking to Nyjal harshly and inappropriately. Last Monday, Nyjal reported to work and after he got there was told he was not needed and instead of asking him to come to work the next day, which was his scheduled day off, he was demanded to come in. By right, he should have been compensated for reporting to work and being turned around with no prior notice. Instead, Ms. Miechelle called from her personal phone and blasted him for not showing up as she demanded the day before.
Nyjal is mild mannered and I truly believed that if he were difficult to deal with, he would not be scheduled to work as much as he is, nor would he be asl<ed to worl< his days off. He asked why he had not been considered for a raise and was scolded by the manager and was not given a proper response, neither was the request visited.
There was another incident where the restaurant scheduled an early 2-hour meeting prior to the restaurant opening. The workers were not paid for attending the meeting, were told not to discuss work issues with their parents and Nyjal worked 7/8 hours straight that same day and did not get a (unch break (this did not include the hours he was there for the meeting — which means he was there 9/10 hours with no break).
Nyjal is a minor, but he's human first. I feel awful as parent that he is subjected to this neglect. He loves his job and the staff, but no one wants to be mistreated and disrespected. J totally understand the pressures, demands, and challenges managing staffs are subjected to, but you must consider most of your staff are minors.
I ask you to review Tennessee Child Labor Laws and govern yourselves accordingly. Nyjal can not work past 10:30 on the days following a school day (Sunday — Thursday) and I prefer he work no more than 4 days, unless he's out for Summer, Winter, Spring, Fall breaks from school.
Sincerely,
Moneca Walker – 901-647-2944
last night at covington ga popeyes the girl front counter was taking money 20-00 to help people to jump the line .
Dear Mrs. Walker,
I would contact Contact the district manager. They should be able to get you that number at the Corp headquarters Then if that does not work then call the Crop offices since you are not getting answers on a local level. If that does not work He should look elsewhere for a job that will listen to his needs. Also, r4eport the to the Tennessee Labor Board. This is from someone who does not take kindly to a Corp taking advantage of there workers
The number and address to the corporate office is in our listing
Same thing is happening here at the Popeyes in Forida> the Manager, and the Assist. Manager, treats my niece likes crap!! They scream at her in front of customers. I am not posting which Popeyes cause nothing will be done by headquarters and it will either get her fired or more harassed!! This Manager has not liked my niece from day 1 and has let her know it daily!!!! Why doesn’t she quit?? Cause it is difficult for her to get a job because she has a disability of slowness (not Down’s Syndrome!)
You said you wouldn’t run out of the chicken sandwich’s yet, here I am and your out!!!!
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I just wanted to commend the team at Popeyes Clearwater Florida USA on Missouri / Seminole Blvd for their courtesy, commitment and excellence. It is these superior qualities and attributes that we need more of in America, let alone Pinellas county..lol…God Bless and p lease reward this team as well as utilize them as a stellar example and approach to staffing.
I really dislike the staff at this particular Popeyes location (Towne Center Dr. Mesquite, Tx). My visit there on last night 11/3/2019 around &:30pm was horrible. I was lied to by the girl at the front counter when I tried to order a spicy chicken sandwich. She told me that they were sold out already, and that there weren’t any more left. I figured since it was the first day of the re-release of the chicken sandwich, this issue wouldn’t have occurred again. Upon arrival, there were about 15 cars in the drive-thru and only 1 customer at the front counter. So I decided to go inside instead so that I wouldnt have a very long wait. After the girl told me that they were sold out of chicken sandwiches, I decided to order something else on the menu. But as i glanced back in the prep kitchen area, i could see a couple of the cooks making and bagging up chicken sandwiches in the little pouches. I told the cashier to cancel my order because I wanted the sandwich, and how come she is telling me they are sold out, when i can see them making the sandwiches and taking them to the drive-thru window? So she responds that it was the last 3 chicken sandwiches they had. Then I witnessed the cooks making more and more sandwiches. By this time i ask for a manager and want her to explain to me why the cashier is lying to customers at the front counter about you guys being sold out of chicken sandwiches, when that isn’t the case? So the manager tells me that if I want a chicken sandwich, that I have to go to the drive-thru in order to get it? What type of crap is that? Do i have to go to the drive-thru to get an 8 piece family meal as well? Are my dollars not good enough to get a chicken sandwich at the front counter? Do note, that i will be sending a complaint to the corporate office about this. I’m trying to help support the business, but get lied to about the availability of a certain item, just to accommodate customers in the drive-thru. All customers, whether front counter or drive thru, should be treated equally and not have preferential treatment be bestowed over one customer or another because of one’s choice to dine inside. I chose to leave and go home. I will never spend my dollars at that location…or any other location that refuses to take my dollars for a readily available item and forces me to use drive-thru in order to get it.
AwsomeEEEEEEEEEEEEEEEE!!!!!!!!!!!!!!!! chicken sandwiches. Taste delicious; both the classic and spicy were fantastic tasting. Definitely five star rating.
Great Job,
Todd Bonasera
11/03/19. My husband and I had our first experience with the Popeyes famous chicken sandwich today, and I must say that it is one that we will never forget.
In conclusion, we can only say, AWESOME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.
Definitely five stars. Perfectly made and very fulfilling.
Just got home from the Manville NJ sight. Was very disappointed with my order and service at this store. Not only did I not get everything I ordered but the drinks were also warm. I also asked if everything was in the bag of course was the reply. To far to go back so I decided to make you aware of my disappointment. But, reading the other many complaints on your website you have a much bigger problem then my disappointment, you lost my business.
I went to Popeyes today I wanted 3 spicy wings dinner at about1:10 pm and I ordered a 3 piece spicy dinner. There were not 3 spicy wings available only one? then I had to wait 6 minutes for biscuits to be ready. I asked to speak to the manager about the wait and lack of spicy wings .She didn’t offer an apology or anything else. I did let her know that I would be writing about this unpleasant experience. When I got home which is 20 miles from the restaurant my husband did not get a 3 piece dinner instead he got 2 wings and a leg. The meal that I paid for was. dollar more than the wings This store had closed previously but I thought I’d give them another try. Still the same service at the Midlothian ave in Youngstown Ohio as it was before it closed previously ??☹️?
i am trying to order lunch for 25 people. the store on east state in rockford doesn’t have a clue how to do that. they don’t even know who to talk to. they don’t even know who the supervisor is. your customer service really sucks. the store number is 815 399 1112. i have made 3 calls to that store and have gotten nowhere. if i don’t hear by tomorrow, i will take my business to another chicken store that might want the business
frank
They need to get there sh*t together. They are slow and take their time and still get the order wrong. They don’t seem to care about people’s complaints nor do anything about it. And they always run out of something. You guys need to run This place a little better
The Covington Ky store has horrible customer service I pulled up to the drive-through speaker placed an order then after my order was placed I asked for a glass of water I was met with this distasteful remarks when I got to the window the young lady came to the window with a hair bonnet on her head Had her leg up on the register very unprofessional no customer service whatsoever so when I got The window I had a $10 bill I was told the order was $10.63 I wanted to exchange the $10 for a $20 bill when I asked the young lady to give me my $10 bill back before I gave her my $20 bill I was told that I don’t even want to take your order you can go somewhere else so I was very confused as to why my order just wasn’t take it in my money just wasn’t giving back to me so I just wanted to know is that how you guys conduct business because that was very unprofessional from the time I pull up to the speaker to the time I was told that the young lady wasn’t going to take my money for a order I already placed customers were in the back of me and customers were also in the store the other young ladies that were in the store her co workers also came up to the window yelling out the window and cussing and All kind of stuff in front of the other customers I just hope some action is taken against these young ladies they should not be working for your company if they can disturb your whole store and not even have one once of respect for the customers they should be Terminated
SO !!!!!,,After the staff here at the 5002 location in Baltimore md POPEYES ASULTED A 69 YEAR OLD WOMAN AND SON,BOTH PAYING COUSTEMERS AND INJURIES ARE GETTING WORSE THEY REFUSE TO RESOLVE OUR ISSUES AND IT BEEN WELL OVER 2 1/2 YEARS LATER…WE HAVE CALLED CORP. WELL OVER 400 TIMES AND NO EFFORT ON POPEYES BEHALF TO ADDERSS THE ISSUE..WE WE WONT QUIT..LAT ADVICE WE GOT WAS TO GO DIRECTLY TO THE NEW PAPERS,RADIO OR WHAT HAVE YOU–BETTER BUSINESS BEAURO !!! MY BE A MUST GO ..POPEYES PLEASE RESPOND THE NUMBER HERE TO SETTEL THIS ”’m
Matter out of Court”” last attempt we see yall trying to stall our time out for this settlement and many others do as well…contact number again for the 1000 time is~~202-802-XXX~~ms Jacqueline and mr Cedrick…kindly ..medical bills as well as emotional distress is at $$ 400,000 dollars at this point…
This is the 4TH time I am trying to contact someone at Popeyes who cares about
their customer Service. No one responds to my complaint! Popeyes has always been my GO-TO Chicken place. On September 1, I bought 6 chicken breast and 4 sides to take as a gift to my brother. When I opened the box of chicken, the pieces were hardly recognizable, they were so small and dried out. No meat left on them at all. I expect that I would get a refund or a coupon or something
Hope I don’t get ignored again!!
why is there not one close to east liverpool ohio 43920 you would make a killing here if it is done right
why dont you have one closer to east liverpool ohio 43920 iam not driveing 50 miles for chicken and i use to like popeys chicken but now i cant get any thank you
robyne5@ yahoo.com absolute sh*t hole! I waited patiently behind ONE other car for 25 minutes to order .. no chicken so I ordered #11 came to $9.11 the fish was well breaded with mash potato type texture of fish under all three tiny pieces .. zero shrimp and I can’t call anyone because the damn numbers to contact the company have no voicemail and aren’t answering… close Akron Ohio north hill down! Before someone gets sick it’s absolutely disgusting
Today I was craving the gravy from Popeyes with chicken strips just to arrive and be told that you no longer serve the gravy. Why would you do such a thing?! This is a classic at Popeyes. The gravy was amazing and I would buy biscuits and gravy just to eat. Aside from the gravy issue no chicken sandwiches and the ice machine down, no fountain drinks and the ac no cooling. I offered our services as I work for a local ac company who could fix ice machine and ac but was told no you had your own people, so for going on two weeks no one can fix things. Very bad for a small town of kingsville, especially when your very busy during lunch and evening. One more thing while I was in line at drive thru three cars behind me we disappointed in the gravy issue so I don’t stand alone.
PLEASE EXPLAIN TO ME HOW AN ESTABLISHMENT THAT ONLY
SELLS CHICKEN CAN RUN OUT. WHATS THE DEAL WITH YOUR
CHICKEN SANDWICH? PUBLICITY STUNT?
BEFORE THE BIG CRAZE THERE WAS A TIME I ATE ONE EVERY
DAY FOR A WEEK. THEN AT LEAST ONE PER WEEK AFTER THAT.
PLEASE HELP ME. I’M HAVING WITHDRAWALS.
AFTER READING ALL YOUR EMAILS COMLAINING ABOUT SERVICE
AT YOUR RESTAURANTS I MUST ADD THAT THE EMPLOYEES AT
THE POPEYES IN MISSOURI CITY, TEXAS ARE ALWAYS NICE AND
NEVER HAVE MY ORDERS BEEN WRONG. MAYBE YOU SHOULD
CONSIDER GIVING THEM ALL RAISES.
Went to the Popeyes in Decatur, Il. The employees were rude, argued over who was “marinating the chicken” of “making the sandwiches”. There was a line of customers waiting for the chicken sandwich. One of the workers at the cash register was asked if they still had chicken sandwiches and her reply was”unfortunately”. I couldn’t believe it. The restaurant was dirty. I told one of the workers the fountain drinks area was a mess she thanked me and said she would get to it as soon as she could. We ate in and when we left it was still a mess. Tables were not cleaned off. It appeared that someone had started to clean tables with a blue cloth but had stopped and the cloth was still on the table. Now this is the same Popeyes that had been closed down twice by our health department for being unclean. My husband and I love Popeyes chicken and the sandwich is absolutely delicious. But the workers are running this one in the ground! What a shame.
Went threw the drive threw at Popeye in killeen tx on fort hood street I spent over a hour in the drive threw the woman who took my order asked me 3time what I ordered and still messed orders uped when I got my chicken top it off I was late for work seems like no body care this Popeye always has problems poor customer service my order has been messed uped about 3 out 5 times I consider to quit going to Popeye I probably eat there about every day
Sorry you had a bad experience and was late for work. Yes, most of the time it all comes down to management and who the manager hires. The biggest problem is that everyone, not just Popeye’s, hires people with no pride. If there is one thing that must be monitored and controlled, it is what type (attitude not color) of people you hire to work at your establishment. Build the right team so that success is easy and retention is even easier. “Management style is a direct reflection of employee attitude”. That will always be a fact.
Don’t ever compare your service to chickChick-fil-A. Your guys service ie absolutely horrible. You can’t even get them to answer their phones in Sacramento location ones. On Mack Rd or Stockton blvd. And the one on Mack rd is Ridiculous. The contractor made the drive up window to short to where they have to bend down and put their head out the window, who what’s todo that all day. Goes to show you guys what you care about the workers there. Chick-fil-A takes care of their employees and they aren’t that wonderful attitude everybody at Popeyes have terrible attitudes and they’re all ghetto and like I said they won’t even pick up the phone
There is a Popeyes located in St. Louis at 10545 Page Boulevard. The have been here for almost a year. In the last week I have tried to go to this restaurant 3 times. The first two times the lines were out the door and the drive through was backed up to the street – not because they were so crowded but because the service was terrible. I left without ordering food. Today I went to get 2 of your new chicken sandwiches (at 1:45 PM) but the doors were locked at the restaurant. The other 3 parties that were at the door left along with me. When I drove by the drive through window I asked why the doors were locked and I was told “the manager said to lock them – you have to come through drive thru.” Needless to say I do not need to spend my money at Popeyes – it is too bad since I used to live in New Orleans and frequented the restaurant often. POOR POOR MANAGEMENT!!!
That was a good call by the manager. If you have never managed a fast food restaurant, don’t judge. Obviously he did not have the staff on hand to service both the walk-in and drive through crowd. Funneling your crowd to one controllable area was all he could do. That chicken sandwich brought crowd numbers that Popeye’s has never seen and that they were obviously not expecting. And trust me, Popeye’s does not need you to spend your money there if you don’t want to.
Went to the Anaheim store on State College in CA, store #3316 and was an absolute horrible experience with this being my first time to Popeyes. Desiree took our order, extremely unpleasant and acts like she truly does not like her job. After we ordered, she said it would be an hour wait for our food. I figured that could be true sue to the hype of the chicken sandwich. After about 40 minutes and watching everyone before us leave with their orders and a few people after us leave as well with their orders, we asked about ours. One girl said it would be right up. After another 10 minutes we asked again and it looked like they never really had our order in the back to begin with! They acted like a bunch of amateurs at their jobs including the manager Sandy. Desiree has no expression ever on her face and I just couldn’t tell if she actually understood her job. We finally received our order after telling them that was a bunch of BS about the hour wait for food. Manager and cashier should be fired if they don’t understand what customer service is about. Then of course we get home and there aren’t any sauces of any kind in the bag for our $46 worth of food. Truly horrible visit for our first time and will definitely not recommend this store.
Hello, we live in Hawaii. We have been stopping into the Popeyes to get ahold of the new sandwich. Told by multiple of the Honolulu restaurants that they don’t have it yet and to keep stopping in and checking. When I asked the manager she said she wasn’t permitted to tell me when they would release the information… I like about 30 mins away and have driven there 5 times already. Family is getting frustrated. Why didn’t hawaii release it with everyone else? And why can’t they tell us when they will. I’m surprised at this.
I WAS RUDLY MADE A MOCKERY OF AT THE BROOKLYN PARK STORE IN MINNESOTA . MY ORDER WAS TAKEN AND A MISTAKE WAS MADE WITH MY AND WHEN I ASKED THEM TO CRRECT THE MITAKE THE CASH REGISTER WHO TOOK MY ORDER GOT VERY ANGREE AT ME.I THEN ASKED FOR MY MONEY BACK AND WAS REFUSED. SHE TOLD ME TO LEAVE THE STORE AND WASNOT GOING TORETURN Y MONEY.I AM 76 YRS OLD AND THE GIRL WAS 4FT TALL AND VERY HEAVY,SORRY SHE DID NOT HAVE A BADGEWITH A MAME ,AND ICAME TO THE STORE AT 12:15 PM ON 23rd OF AUGUST 2019. MY NAME IS JAMES KRAMER AND MY PHONE NUMBER IS 1-763- 234 -XXXX THEY OWE ME ALMOST $10.00 AND SHE TOOK MY RECEIPT
I ALSO MADE A REORT TO THE POLICE IN PROOKLYNPARK MN.ABOUT MY VISIT AT POPEYS, THEY TOOK THE REPORT AN TOLD ME THEY HAD A NUMBER OF BAD REPORTS ABOUT THE STORE.THANK YOU JAMES KRAMER 1-763-234-XXXX
For the past 3 days I have been to several locations in the south jersey area looking for the chicken sandwich. Every location I went to has a “sorry we’re out of chicken sandwiches sorry for the inconvenience” message posted to doors and menu board. I’ve been to Pennsauken, Willingboro, Medford, and Mt Holly locations. How can this be? 3 days?!?!?!? Who’s responsible? Regional manager? This doesn’t make any sense!!!
I went to 4 different location and no chicken sandwich I was really ??? You have to be kidding terrible
Hi there:
I was at the popeyes in Dundalk, MD Store #28722 this morning (Thursday, August 22, 2019). I was there yesterday and asked what time they open and was told 10am. So today I went there at 10:20am and sat and sat at the drive thru with no one recognizing me. I finally called the store 410.288.6069 at 10:39am. I spoke with a Natalia and was told that the night crew or last night’s crew never did what they were supposed to do and she had to run to the bank. I told her I expect to get my food for Free (same order as day before) she made no comment so I waited. Finally at 10:50am I pulled up to the window as I still was not recognized at the drive thru. I waited and waited. Finally at 10:55 she came to the window and took my order I said I have been waiting for 35 minutes and you are going to charge me and she said yes. What kind of bull crap is that?
I am not as upset about the food not being free as I am for their unprofessionalism by not going on that speaker right away and saying we are running an hour behind. I could have gone elsewhere to get food but gave them the benefit it was going to be ready so that I could get to where I work by 11am. I did get there ontime cause it’s close but again SHE SHOULD HAVE RECOGNIZED ME AT THE DRIVE THRU. There were 2 other vehicles waiting behind me also that I could see before they turned the building.
I have yet to been to a Popeye’s that is competent in quick service or an accurate and complete order. So frustrating when you go out of your way to pick up dinner for your family after a hard day at work to only be further frustrated by receiving biscuits that aren’t cooked and an order that is wrong. Wake up before your stores are closing for lack of return customers
My husband and I have seen the commercials on TV regarding the new chicken sandwich. We happen to be close to a brand new Popeye’s in Centerville/Belleville, IL this weekend. We stopped in for a chicken sandwich. We received our order and we had no pickles on the chicken sandwich. When I went to inquire where the pickles were, the employee said they were out of pickles. Why did the employee not tell me up front that the sandwich would come with no pickles?
Today, we went to the Popeye’s on Gravis road in St Louis, MO. We ordered two chicken sandwiches. The employee proceeded to tell us that they were out of the sauce for the sandwich.
At that point, we walked out and drove straight to Chick File A for a chicken sandwich with pickles and even extra pickles and special sauce.
GUESS WHAT……. Chick File A has never run out of sauce or pickles when we have ordered their sandwiches.
Do you think I am going to drive 5 miles out of my way a 3rd time??
NO!!!
What is Popeye’s doing wrong? ALOT!
Hiring the wrong managers? Hiring the wrong employees? Not training the staff appropriately? Having the wrong person sitting at different levels up the ladder?
Can Managers not call other stores to borrow sauce and pickles?
Can Managers not go to WalMart and buy sauce and pickers if they are out?
Do you think if I wanted to buy a franchise, I would even consider Popeye’s? NO…… to many incompetent people at different levels at Popeye’s!!
Poor poor management with no leadership skills!!!
Good luck Popeye’s. I give you less than 5 years and we will begin to see franchise stores closing AGAIN!!!
Good evening,
My name is Kim, I went to the Popeyes at 202 West Airtex Blvd in Houston, Texas 77090 around 7:30pm today. I placed an order in drive-thru for the $7.99 meal that was a 5pc spicy mixed (1 Breast, 2 Legs & 2 thighs), 2 sides (red beans w/easy rice -EASY RICE) and 2 biscuits w/ 2 peppers, my total came up to $9.50.
When I got to the window, I handed the boy 2 $5 bills & 2 quarters my change was $1.00, he did not give me a receipt. I live 20mins from that Popeyes, I asked the boy in drive through if the order was correct and he said yes, I asked again are you sure that it is EASY RICE on the beans and the chicken is SPICY with the 3 PEPPERS and he said yes, I said you’re sure, once again he said yes. There was a line forming behind me so I took his word not to hold the line up.
I get home and get ready to eat and the legs are MILD and I specifically asked for SPICY chicken, the Red Beans have extra extra Rice and very little BEANS when I asked for LIGHT RICE.
I called the Popeyes to inform them and the person that answered the phone was very rude and kept asking me for a receipt after I kept telling him the boy in drive through never gave me a receipt and my food is not what I ordered, I was told his manager said he needed the receipt after I kept saying he never gave me one, then he said his manager told him to tell me, I can bring the food back and they will look at it, I told him I stayed 20 mins away from them and he said not to eat the food and bring it back tomorrow, I asked him was I suppose to stay hungry because I spent my money on food that was not right to wait to eat until tomorrow and he got upset, I asked to speak to a manager and he sat the phone down and walked away from it. The phone stayed like that until I hung up after 2 mins of saying hello because I couldn’t believe they did that. I tried to call back and they would not answer the phone they just let it ring 1 (281) 248-4077.
On top of it being the breast is very dry, I should not have spend money on food and then have to take all of the rice out be left with little beans to still end up with a bowl full of rice and little beans, there is no way my food should look like this. I am VERY dissatisfied and disappointed, and the way I was treated was very rude and unprofessional. It’s bad enough they treat you with disrespect because I’m not the color of them or their employees, Popeyes has NEVER operated like this. I am from Louisiana and we don’t treat people the way I was treated by Popeyes today and many other times, but I draw the line here. If I did not stay 20 minutes away, I would’ve went back up there and showed him what being disrespectful could actually look like, I have never been so humiliated in my life.
I tried to post the pictures but it wouldn’t let me, and no one will give me the number or email address to corporate.
i work at popeyes on hanover ave in allentown pa, my manger is so unprofessional it’s ridiculous. it is sunday 1:08am and us crew member still have yet to receive our work schedule.. this is all the time not just once. she’s never on time for anything. not her shifts not putting the schedule up not “running to the bank” and takes 4 hours to come back. She bosses everybody around like we’re her dogs and is nice when she needs you to cover someone’s shift or “ iS sHoRt HaNdEd “ she’s is not a bad WORKER but she’s a horrible MANGER .
I went to the Popeyes on 11428 Cherry Hill Rd Beltsville MD store # 10132 on 7/15/19 to place an order found out they had no ice for the drinks, Walked out, I went back on 7/17/19 to place an order of shrimp platter and chicken dinner and they had no shrimp and no ice for the drinks, Again along with three other customers we walked out. I went back on 7/18/19 again to order a 12 piece chicken dinner with sides and even got some extra drinks for my family, After getting my chicken my family and I went to get our drink cup’s filled up with ice and a drink and again no ice, I told them to refund my money because they had no ice. This is ridiculous specially on a very hot day. Very Disappointing. Poor management, They could of went to the 7-11 next door and bought some bags of ice.
The manager at the store on hwy 72 in Huntsville Alabama cut me off and nearly crashed into my car. she failed to yield the right of way. I followed her into the Popeye’s parking lot and got in front of her red sedan and yelled at her about cutting me off. She then threatened me saying that i did not know what she had in her car, implying she had a gun and would use it. As a Vietnam veteran I am not immune to facing down guns.
This is a disgrace, I got this chicken that I purchased at 18100 S. Torrence ave, Lansing, IL, I drove too far to turn around to take it back. I peeled the chicken open and it looked old & re-fried. I was hungry and tired and seeing this I could not eat it. I had to peel a little pieces from the breast just to eat something & as you see from the pictures the yellow discussing part was from the breast & the Cajun rice was awful, I only ate the 2 biscuits. I was very hurt that this happen to me. I traveled from Crestwood, IL in traffic and exit onto Torrence to get some chicken to take home & there was more traffic getting there due to road construction work. I went through all of that driving and was hungry to receive garbage chicken. I’m too hurt and out done. I will NEVER get anything from this Popeye ever again. My $10.95 went down the toilet. ??
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should I start out by saying it is ridiculous how customer service has went down the drain.I live in Nashville tn I often visit popeyes location in harding mall area went there for lunch it took thm the longest to wait on me.some young guy said it was his first day he didn’t know how to scan coupon.I noticed that the so call manager kept looking at me mean,then the young lady that worked in drive window finally asked me can I help you.i had a coupon for 5 piece dinner I asked could I substitute a couple of pieces of chicken. the young lady that was helping ask the manager and what she replyed and the way that she looked was very disturbing well I took my coupon and left.i came back to work and told my fellow co-workers do not patronized that popeye’s. well my co-worker went to that same location for lunch and when he got back he said to me,you told me not to go there she also treatd him very bad all I’m saying if customers don’t buy your product you will have no business first of all she needs to know a little something about customer service. AND I WANT GO TO THAT LOCATION AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hello, I want to express my feedback about two locations here in the St Louis area and they are 9854 Halls Ferry 63136 and the 2877 Target Dr 63136, I have visited these location 3 times in the last 2 weeks and all of the times they have ran out of something(chicken tenders, tea, chicken sandwich) and this is unacceptable, I believe these locations are being horribly ran by the managers, also the customer service is beyond pathetic, the workers are not friendly and continues to mess up orders, this is unacceptable for the black communities and I don’t believe this is happening in other communities, as a paying customer we all should get quality service and stocked quality food, I mentioned my experience on my Facebook page and a lot of people agreed and some even said they have stop coming to popeyes chicken restaurants in certain areas because of the poor service, the lack of stocked food, and the quality of the food, Wednesday of this week I was at the popeyes on halls ferry and as soon as i pull off the lot to bite into my chicken it was cold, that is unacceptable, would you want your food served to you cold? I did not go back to tell them because why should I, I’m sure many other people from these locations get served cold food, I hope you guys investigate these locations because I’m sure you know that when customers are not satisfied they will stop supporting these locations and will spread the word and these locations will be closed for lack of money and customer support. please don’t send me any free coupons or anything to go get a free meal, just fix the problem at these and many more locations in the inner city and black communities Thank you
I visited this location 3 times on Friday May 17, 2019. I wanted to purchase chicken wings and each time 1:15pm and 5:04pm and 9:50pm each time I was told you had no wings which is ridiculous.. but this has been ongoing for a few weeks. Why can’t you keep chicken wings in stock? The drive thru cashier is rude it was almost like we were bothering her asking the question we didn’t blame her but we needed a response which she didn’t give she didn’t even talk or answer us back through the drive-thru we had to drive around and from the smart sassy mouth people that you hire we knew it was going to be a smart remark. she told us that was a more popular piece of chicken it’s always legs and thighs offered. If wings are such a popular chicken peice as I see it is you should keep Wings in stock since you know you sell more of them. We tried again today 5/18/2019 around 2pm to try to purchase 5 wings nobody knew how to ring it up and My significant other was told he could not purchase 5 Wings separately which is clearly incorrect. The cashier at the register was not properly trained she did not know what she was doing. Then you had the cook who came up trying to help and then when something was said to him because we figured he didn’t know what he was doing he was like I’m the cook there was no reason for him to get cocky because he was up there on the register. The third lady came up who’s probably the manager had an attitude didn’t speak no sorry no nothing look like we were bothering her because she had to come from the line to try to come up here and solve the problem to the point where the service is so terrible we didn’t want the chicken no customer service and nobody was nice. You guys need to get it together in that Popeyes. I’m not stopping here I’m going to continue on until something is done about chicken wings being in stock and you keep better nicer people working in there.
Address 10545 page st louis mo 63132
This Popeyes is terrible. This Popeyes is right next door to a KFC! You would think you would get better service and keep product in stock so you wouldn’t run your customers to your competitor. KFC
is literally a walk across the parking lot. The marketing strategy is good… but you don’t have the right people in place nor do you have enough product meaning chicken wings to make this work.
Route 37 Toms River NJ store just cannot seem to get it right at the drive thru. Opening week I order two different items and got two of only one item. Went back yesterday 7:30 PM for an 8 piece family meal and was given a 15 piece meal for $24.00 and no receipt. At least they got the rice right but I am not going to this location again. KFC is only a 1/2 a block away down the highway. The management at this location is not doing the job very well, which is reflected in the performance of the employees.
Can’t even fill out your complaint form b/c the captcha goes blank and won’t let me submit…very tricky.
I want to know why every single time I go to YOUR restauraunt after 7PM I’m told what I can and can’t order. I’ve been told they don’t have chicken, they don’t have beans, they don’t have biscuits. It’s they just don’t want to cook anything new because they literally tell me what they have already made and make me pick from that list.
Tonight it was “we are completely out of chicken strips, all kinds”
This was my first visit back to this store since it was closed a year ago for 22 health code violations. You people are ridiculous. I can’t imagine how you stay in business. I have a website that I put content on daily that has nothing to do with food but it IS read by people WORLDWIDE. I guarantee I will be asking for a boycott on your company if I do not get a response from you.
We also have something here locally in KC called Call To Action News…I’m sure they would be very interested in letting our entire metro population of almost 1 million people that your restauraunt was closed because of 22 health code violations and now they dictate what we can order after 7PM because they are lazy employees and don’t want to do their jobs.
I will give 3 business days before I contact them and start my call for boycott. You people are done taking advantage of the residents HERE!!!
Correction: We have OVER 2 MILLION PEOPLE HERE….I’D THINK LONG AND HARD ABOUT THAT KIND OF BAD PUBLICITY.
I don’t know where you a located. I am in Destrehan, LA. These people don’t sell “All Dark Meat”…..we don’t eat wings and breasts. I called a corporate telephone number, could not understand the gentleman on the phone. He said he was in Canada. He could not answer my questions why Popeyes did not sell a package of “All Dark Meat”. He did not sound too informative of the Popeyes brand. We usually go to Church’s in Kenner, LA. I decided today to give the local Popeyes a try, forget it! Will never visit!
Your stores would be packed constantly if Y’all offered farm raised Catfish, regular & mild, (not Talapia) on a regular basis. Your Orange, Texas Location is superb and has recently undergone some outstanding changes which show from the employees caring and working as a Team. Thanks much, especially to the young male day Manager, Rosie Chavis, and all the Employees for such outstanding service. Thanks for being in Orange as we really need the employment and good place to eat. I give Y’all a 5 Rating.
your chicken is good.. but you need to start a new item on your menu. I bet people would love it if you made a 2-breast combo. your breasts are way too small. I gurantee you’ll make bank on that offer. try it!!!! thanks.
Popeyes advertises national television campaigns then does not have the products on sale in the restaurants. I have driven a distance to the only Popeyes in Virginia Beach many times only to face excuses by the employees why they don’t have the product advertised on sale. The store employees blame Corporate but there is no way to contact Corporate directly. Trust me when I say Corporate does not care nor makes any effort to resolve these issues. This is false advertising on a National level and they must be held accountable for their incompetence.
I was recently an employee at Popeyes on us 29 in Georgia. Never in my life have I seen a restaurant ran so poorly they do not train their employees they just stick them somewhere an expect them to know everything about the job. We would have to clock in an hour before the restaurant opened just to clean because night shift won’t do their job. Asking to go on break is very crazy because they will send people home an then complain about not having enough employees to work the shift. Being an adult an working in the restaurant business you expect certain things on how a business is ran when it comes to the employees the gm of the store constantly wants you to clean like a maid even if the store is clean an the night manager will give you a break when it is convenient for him which isn’t fair while you work your ass off he either sits in his car an smokes cigarettes or he is sitting at the desk not doing anything so why work myself like a dog for a company that treats their employees like selfless subjects.
13 days and still no response from management!! SH__ starts at the top and rolls down hill. If Management doesn’t care enough to retain their customers, that attitude just rolls down to the employees. You should Google their Health Code Violations of you want some interesting reading!
If you can take my comment in to consideration, have a limited offer of fried arigator with your seasoning it would taste great and believe ppeople would try it and love it… please give it some serious thought it would be a hit thank you
I saw your ad on TV for the 8 Pieces of shrimp for $ 5.00 , I drove 6 miles in heavy traffic to Florida Ave and Bearss Ave in Tampa Florida . To the Popeyes listed in my phone . I asked for the 8 piece Shrimp advertised on T V they said it was by weight only and they didn’t know how many you got .Their price was $ 7.50 . $2.50 more than advertised Why was this ? This is deceptive advertising . Email me an answer ! Thank You Tony Martini
Me and my roommate was at your Popeyes last night . I ordered a 2 piece white with cole slaw and a apple pie. My roommate ordered a 3 piece mixed with 2 apple pies. The guy working there told us the pies would be in the our bags, when me and my roommate got home I took everything out of the bags and there were no pies in the bags.
Worst experience ever!!! I went into Popeye’ on 44th and Federal in Denver CO. to order the Surf and Turf. I was the only one inside to place an order.I stood at the counter for 10 minutes waiting to place my order. There were three people behind the counter. They turned to look at me several times, and completely ignored me. When they finally took my order, I waited another 20 minutes while they took Uber and drive thru orders and filling them. Still completely ignoring me. I finally went to the counter and told them I wanted a ref und. Without saying a word, the guy behind the counter, opened the drawer, handed me the money and immediately turned and walked away. NO APOLOGY, NO NOTHING!!. I filled out their survey stating my experience. At the end of the survey it ask if I wanted someone to call me regarding my complaint. I said YES., And of course NO CALL!! I got a follow up e-mail asking if anyone contacted me. I replied NO. At that point I was directed to call customer service if I still had a complaint. I called and they took all the information and again was told a Manager would call me. STILL WAITING!! I really don’t think this company cares about it’s customers or their feedback. Just look at the reviews. I will NEVER go back back to them!!!
Worst experience ever. I went into Popeye’s on 44th and Federal in Denver, CO. to order the Surf and Turf. I was the only one inside to place an order. I stood at the counter for 10 minutes waiting to place my order. There were three people behind the counter. They turned to look at me several times, and completely ignored me. When they finally did take my order, I waited another 20 minutes while they took Uber and drive thru orders and filling them. Still completely ignoring me. I finally went to the counter and told them I wanted a refund. Without saying a word, the guy behind the counter, opened the drawer, handed me the money and immediately turned and walked away. No apology, no nothing!! I filled out their survey stating my experience. At the end of the survey it ask if I wanted someone to call me regarding my complaint. I said yes, and of course no call. I got a follow up e-mail asking if anyone called me, which I replied NO. At that point I was given a phone number to call if I still had a complaint. I called and they took all the information and again was told a manager would call. STILL WAITING!!. I really don’t think this company appreciates it’s customers or their feedback. I will NEVER go back!!! No one gives a DAMN!!!
Why is it that the Popeyes in Panama City, Florida is unresponsive to their phone and answering customers inquiries. I have stopped by the drive-through at least 6 times since Hurricane Michael asking WHEN ARE YOU GOING TO GET CHICKEN LIVERS BACK! They never know. Chicken Liver’s are available in the local grocery stores, but not at Popeyes. Simple question: Are they going to be discontinued?? They don’t answer their phone and the mailbox is full. It is just a simple…..answer the question. Then we can all take our business elsewhere.
I went to the Popeyes on Jungermann st, St. Peter’s Mo. I got the new chicken tenders. I am so disappointed in the quality, size = thin strips that is fried and tough chicken. I LOVE your Chicken. Not a fan of those tenders they were not tender.
Today 4.10.19 at Popeyes #12636, order # 120 at about 12:00 pm, $30.93 the experience was not pleasant. It was lunch and at a very wanted and popular restaurant , and the staff was extremely rude and cold. At least 10 other people didn’t want to wait and left or they had felt unwanted as staff would roll eyes at newly arriving customers. They ran out of Mac n cheese and we had to wait for the chicken to cook. This was told very unfriendly. Our food to go was hot and delicious but for the second time they forgot our buscuits! Another time they forgot the extra order of mashed potatoes. If the management is not happy and teach staff how to be, they need to find another job because the reputation that restaurant is “ catch them when they’re in a good mood” . “Not nice people who work there” . We love the brand but the service is unwelcoming and delivered without pride.
Sincerely,
Miyuki Edwards
I at one point in the summer of 2018 worked for Popeyes in Roxbury . I have went there and called to obtain my w2 they never got to my old address! I even checked with the landlord for where I last lived and they said it never got there. Can someone please tell me who I call or email to get my w2 so I can file my taxes on time !
On March 30 I’ve visited the Popeyes on Atlantic Boulevard located in Jacksonville Florida. I went through the drive-through. I ordered the two can dine for 10 and asked if I could have all legs I was told that it comes with three legs and two thighs. I asked again if I could have all legs because I’ve ordered it that way before. I was told that she was sorry somebody wasn’t doing their Job. I said they must not have been doing their job last week because I just ordered it that way last week. She told me twice that is not my problem. As a result, I canceled my order because I didn’t want anything from there ( if she was that nasty to me, there’s no telling what she could’ve done to my food ) She told me that’s fine and to have a nice day.
The entire conversation was heated. She was very rude to me. As a manager she should have handled the situation better. She should’ve been nicer, polite and offered suggestions to me as a pose to losing me as a cutstomer. She did not provide to me a great experience or excellent customerI service. Consequently, I called the restaurant to find out who the manager was only to find out that the manager was the person working the drive through window, Bianca. In fact, the employee who answered the phone told me that there has been many complaints about her miss treatment not only to customers but to her employees to. This is very disheartening.
I had several options for lunch today and yet I chose Popeyes. Bianca should not work at a restaurant without having customer service training and/or leadership training. When working with the public, you have to always be considerate, courteous and provide great customer service. Needless to say I will not be going back to Popeyes again as long as she is the manager there .
The Popeyes chicken store #5729 in Dover Delaware is horrible! HORRIBLE! IF you are a white customer.
I kid you not. We’ve visited this store 6 times in two years hoping the racist practices there would stop. Not a chance.
The prior owner had a great shop. The new owner is racist. Or, their staff in total are.
If Popeys chicken wants to find out the truth about this complaint it is really easy. Send a regional manager the store does not know to the shop and with no forewarning of their coming. Just show up as a regular customer during their busy time, between 12:30 and 2. And make sure they’re white.
In our case we had black customers waiting on either side of us waiting for in-house orders. When these orders arrived, and this is each and every time we were there, the black customers or customer order was spectacular! Huge pieces of chicken, full mashed and gravy. Full cole slaw.
When our order came at near the same time, it was the smallest pieces of chicken that looked ancient as if they’d sat under the lights for hours. The mashed and gravy was half full. The coleslaw too.
This happened each and every one of the six times we went there over the two years. This store shows preferential treatment to black customers. Without exception. And they serve sub-standard quality food to the whites.
Wonder why store #5729 isn’t doing that well in Dover Delaware? Because Dover is a small town and when a restaurant display racist policy in food service to white customers word gets around.
It isn’t a privilege to be served with respect and a quality product like everyone else is regardless of race. It is a right. And, I’d hope, a corporate standard.
Unfortunately, at the Dover Delaware Popeys tit isn’t even an after thought.
Thank you for reading this. As a point of note in comparison, we visited the Milford Popeys, store #11140, yesterday. Milford is about 40 minutes south of Dover. The food was spectacular!
Luke warm chicken dinner that costs $25.19…Seriously
Then on top of that no one answers the Corporate Office phone.
What is up with this company?
Had a terrible experience at a Homestead Florida branch. Would someone kindly reach out! I filled out a survey and havent heard from anyone yet!
Mr. Seda
Thr Popeyes on Jonesboro in Union City is terribly slow! I wait 30 to 45 mins every time I go there. Employees are standing around & not preparingbthe food for the drive thru. One or two may be working but moving slowly. I go on break at 10pm and most of the time in end up leaving without my food because they arevso slow. My break is 45 mins & I end up clocking back in late dealing with Popeyes. Yall need to fire all of them on the night shift. Then yall close the inside at 10. Every time customers are driving off because of thr wait. And the chicken is just sitting there but no one is working!
Me and my neighbor came went to Popeyes restaurant here on center point parkway in Birmingham,Alabama about a month ago and got so sick after eating here few months later. I had a taste for some popeyes which was a couple days ago 2/18/19 after eating here I got so sick came down with bad food poisoning a few hours after eating here at this restaurant ..This is my second time getting sick after eating at this popeyes on center point parkway.Went to the doctor today 2/21/2019 found out that I do have poisoning and will be my last time eat ting here. I’m still sick from eating here. I will not be coming back to this restaurant.
Just got home from getting my two popcorn shrimps. And I find a breaded hallow veiny meat! Not shrimp not chick. And it looks like a parasite! I’d really like it if someone could contact me! I’ve taken photos and kept the mystery meat or item! I’ve contacted our local food department as well but would really like some kind of explanation as to what I could of ate if I wasn’t paying attention to what I was putting in my mouth!
Thanks!
As a former employee of Popeyes I am very dissatisfied with the customer service I just receive at store 4 in Miami. The manager not the employees have customers service experience. I asked for hot chicken and got cold chicken. I was told the chicken was fresh and hot but it was cold. I called that to speak to the manager Oswald to advised of the cold chicken he tried to tell me it was not. I then advised him he can not tell me that the chicken was not fresh because I used to work for Popeyes and could look at the chicken and tell how long it’s been sitting under the heat. I had to drive 30 min to and from Popeyes due to the competence of it’s employees. This is something I would not do again. Popeyes will never get my business again. They believe in telling lies about what is fresh and what is not. The problem is they are so use to doing this type of thing and no one complaining. I refuse to give my money to anyone that can not provide great customer service.
Just got the blackeye peas and they were great. Now you just cut them out. Bring them back PLEASE. From Gambrills, Maryland
They gave me real hot chicken when I said no . And the jambalaya was dryer than a Popcorn Fart. So I tried to take it back and they said no so I threw it out the window. 4402 Gleneste – Withansville Rd store number 10538 And nasty service/ NOT WORTH THE MONEY Go to K F C
Visited Popeyes at 2442 nostrand ave brooklyn ny 11229 today 12/23/18 @ 2:15 pm on line and within the restaurant there is a $20 Holiday Promotion the manager and clerk refused to honor the special They stated its old n expired?????I went to KFC. T
I will NEVER EVER patronize Popeyes Louisiana Kitchen EVER again!
• Arrive at 10:07 PM in the drive thru.
• Place my order at approximately 10:10 PM
Me: 3 Piece Spicy ? Dark
Cashier: That will be a 15 minute wait. All we have is mild.
Me: What about the Tenders?
Cashier: All we have are mild.
Me: Fine. Give me a 5 Piece Tender Combo.
Cashier: What’s your side and drink?
Me: Mashed Potatoes with Cajun Gravy. Add a Red Beans and Rice. Do you have Sprite?
Cashier: Yes.
Me: Give me a Sprite, light ice.
• Order paid for at 10:17 PM.
• 10:34 PM I am still waiting on my order and I see Reg Cajun Fries on my receipt. I am blowing my horn.
Cashier: Yes.
Me: How much longer on the Spicy ? Chicken?
Cashier: That’s made to order.
Me: I have been waiting all this time for a compromised order. If I had known that I was going to have to wait this long, I would have waited for what I originally came here for. Also, Reg Cajun Fries is on my receipt when I asked for the Mashed Potatoes with the Cajun Gravy.
Cashier: We don’t have any Mashed Potatoes with Cajun Gravy.
Me: Just give me a refund.
Supervisor: We don’t give refunds. We are getting ready to close. We’re short on product. The Cashier thought you said Cajun Fries. She made a mistake. Do you want another Red Beans and Rice?
Me: Why wasn’t I advised in the beginning that Popeyes was getting ready to close and you was low on product? Why wasn’t I told that I was going to have a long wait no matter what I ordered? If I had known, I’d have ordered what I really wanted and waited for it. As for the cashier saying that she thought I said Cajun Fries, Cajun Fries does not sound anything like Mashed Potatoes with Cajun Gravy.
Supervisor: Ma’am we’re trying to compensate you…
Me: No. You’re forcing me to be okay with this and to accept what you have instead of what I ordered. What’s the owner’s name?
Supervisor: Her name is Sue and she will be here in the morning.
• I pulled off without my drink and without my Mashed Potatoes with Cajun Gravy or the offered alternative.
I will be following up with the owner, Sue, in the morning in addition to putting this incident on blast and contacting their corporate office. Their Communication and Customer Service SUCKS!
I ended up pulling out of there at approximately 10:47 PM.
Popeyes will NEVER see another dime of my money.
My experience at
Popeyes Louisiana Kitchen
985 Market Pl Blvd, Cumming, GA
Kimberly Barnes
1 review
3 hours ago-
Sat at drive thru for 8 minutes as I was asked to hold on for a minute. Went inside the line was long. Evidentally a new worker at register. She seems so confused while taking oreders.Guy in front of me was confused and did not speak english. I asked if he was short on money. The manager steps and start talking about she is new. Please have and be patience with her..What? I said I was going to pay for the gentleman food. Manager walks up throws his arm around the cashier chic and soothing her. While explaining what option to select on the register. This took place atleast 3 to 4 times while waiting on my food. As my food order arrives on the counter via Manager. Before I can reach to my food. Another guy walks up tells the manager he’s missing something in his meal order. Manager asked for receipt. Both of of these ID10T’s reached over my food. After waiting 30 – 35 minutes. I asked for refund. Manager comes to register and once again he says to me. She new and i wish you would have some patience…what? I said the cashier was not my concern. I wanted to pay for guy whom seemed to be short on cash. I was just trying to keep the line moving. And I said you know it’s not a good look you throwing your arming around your workers? So this is how popeyes treat their customer. Oh and one lady got free food. Because this new cashier messed it up the order. I been here over 30+ minutes.
Maybe this story needs to go viral!
After going to Popeyes for lunch today, I was very disappointed to find a live roach in my food. After coming to terms with what was happening, I grabbed my phone to take photos and I called the location where the meal was purchased from. After over an hour of a getting a busy signal, I was finally able to reach a manager who was really nice and apologetic. However at no time was I offered a refund, only a replacement meal instead. As much as I love this restaurant, I’m sure that won’t be eating here at anytime in the near future. You all have lost a very loyal customer 🙁
December 2, at 7:15pm entered the restaraunt coming from Miami and stopped at the Popeyes store # 0177-11707 on East Colonial past Alafaya Trail in Orlando, Florida. My cashier was Matthew was was very pleasant (who at the time was being treated very poorly by the manager on shift.) I ordered a 20 piece special and specified to Matthew that I did not want any dry chicken and would wait for fresh chicken mild because it was for the children and they don’t eat spicy. The transaction was pleasant, but when I arrived home, I realized that I was given the wrong order. I was given all dry, spicy and super crispy chicken. The fries were dry as well. I called them and told them, right away they said I could come back and re order, but the girls were starving so I just ran to the Taco Bell by my house to get them food fast.
Returned to Popeyes the next morning and wanted to speak with the manager. I spoke with the cashier who approached the cashier and asked to speak with the manager, to which she pointed to the manager and said “Somebody wants to speak with you.” The manager disregarded it and I waited over 1.5 hours waiting for the manager. All the employees kept walking past me without any acknowledgement at all and I had to ask for the manager 2 more times after that. After all that time, I saw the manager walk out to go to the bathroom, but still no acknowledgement at all. At that time I noticed a very tall African American individual that was working there standing at the register just staring at me the entire time as if he was trying to imtimidate me and looked like he was ready to jump on me, until I said I am here to speak with the manager, to which he then lowered his demeanor and said ok one moment. I tell her what occured last night and that they told me to come back, but in the morning I checked my bank account and noticed that instead of $30.88 like my receipt says, they charged me $80.88. I told her that I was there to get my replacement order and to get my money back very calmly. The manager (Managers name was Blanca) then told me that it was her first day in that store and she has no problem in remaking the order, but she would need the bank statement to show her superiors to refund the order. I advised her that I was already there over 2 hours waiting for her to acknowledge me and she didn’t care that I was there to speak with her. She said it was busy and it was rush hour. She embarrassed me, by not letting me know that she needed more time so I had to endure many customers and staff just staring at me waiting at the counter the entire time looking like a fool, because she was too busy to even acknowledge me and let me know that she needed some time to speak with me. I was upset at the time and told her that I didn’t understand why I needed to leave after waiting 2 hours to get a bank statement to get a bank statement when the reports from end of day should show that it was $50 over and she said that was all she could do and needs the bank statement. I went to the bank and the bank advised me that Popeyes shouldn’t have done that and that they should’ve given me my refund, but they still gave me the bank statement. When I returned, the manager didn’t even want to speak with me. Instead she sent the assistant manager ( Nika I believe her name is) to speak with me instead who was actually very pleasant. She got me my order right away and kept apologizing about the situation, but then she told me that I needed to wait 7 days to get my refund, then I noticed the other manager Blanca staring at me from behind the counter and she never returned to speak with me.
The reason for this letter is because this is wrong. People who act like the way Blanca did, should not be in a manager position. I’ve never felt so disrespected and was treated so badly in my life. I spent a total of 3 hours to not even get my refund, even with them sending me back out to get a bank statement after waiting almost 2 hours just for Blanca to speak with me. My son has been a General Manager at both KFC and Del Taco for many years and he never treated customers this way nor did he allow any staff to treat customers like that.
3 hours of my time wasted.
I am very disappointed with the new Popeyes located on Riverstone Blvd in Canton Ga. The corporate office needs to send a representative unannounced to view the employees attitude and working conditions. Problem #1. During the last week of October my wife stopped at the restaurant, entered the drive thru and ordered two white piece meals. Upon arriving home and opening the bag, our failure to check the order after we paid for two meals, we discovered only one meal was placed in the bag. Due to driving distanced, I told my wife that we would inform the restaurant of their mistake the next time we would patronize Popeyes. Last night on 11/27, again my wife stopped at Popeyes, but this time entered the restaurant only to discover the hallway floor leading to the restrooms was under water. Thinking maybe of a plumbing leak she informed the counter staff of the situation and received a reply of we’re soaking the floor to pick up the dirt. No visible sign posted concerning wet floors. Problem #2. The two dinners were horrible. Not only was the chicken thin and skinny, but apparently overcooked, dried out and tasteless. The mashed potatoes appeared to be drenched with hot water instead of your sausage gravy. At this moment your restaurant just loss two customers.
Hey my name is kelly white I have a complaint on a employee by the name of Tyasia. We were there Saturday around 350 4 in we waited in line she walks behind counter with a green sweater on in started makin food I was so disappointed that she didn’t wash her hands or anything store number #757 Covington Popeyes
I’ve been trying to obtain the HR’s number, but my supervisors are keeping the number away from me. I have a complaint on my immediate supervisor. I am a great employee, but things aren’t fait in the workplace. Popeyes #4437 #790 1515 E. Union St. Vienna, GA 31092
I have been trying to contact someone for obtaining Frenchise terms. I have applied online but not even a receipt confirmation. There is also no where on your website that gives me a contact numwbr to follow. The one number: 404 459 4450 i noted in website does not work at all and it keeps cutting on me.
Can some one please respond to my online request or provide me with a working contact number enabling me to talk to some one. I am looking for obtaineing a Frenchise of Popyes in Ontario provience of Canada in any city with no Popyes existing restaurant. Kindly respond.. My contact number is also: 1 226 987 XXXX
Thanks, Hosein
Thanks for letting us know the number was out of date. We have updated the contact info.
I TOO WAS RAISED IN MY GRANDMA HOME SO SHE NEVER THREW OUT ANYTHING HAVING LIVED THROUGHT THE GREAT DEPRESSION. EACH BUTTON WAS SAVED AND EVEN WOOD SPOOLS THREAD CAME ON AND SHE NEVER USED PAPER TOWELS TO MY RECALL. FOKES USE TO SEW TEA TOWELS AND USE THEM FOR WARM BREAD AND SOME FOR MEAT ETC. TODAY I USE OFTEN COFFEE FILTERS TO CLEAN UP BACON GREASE FROM PANS. VERY LOW COSTS AND SMALL ONES SURE SAVE ME MONEY. I USE WALLPAPER ROLLS 99 CENT EACH AT PAINT STORES FOR SHELF PAPER. ALSO I USE SCRAPBOOK PAPER WHEN AT YARD SALES. IT IS LARGE SQUARES SO IF A SPILL OCCURS YOU ONLY HAVE TO REPLACE ONE OF THE PAPERS.
I just wanted to share with yall a glorious accident that one of my friends discovered and I had to try. She ordered some fries and an apple pie, some of the cinnamon sugar fell on the cajun fries and it was so good to her that she decided to share the news with some of her friends. I trust her taste buds, so the next day I decided to test out this wacky combination and added a small fry and apple pie to my 4 piece mix. All I can say is omg she wasn’t lying, this is so tasty!! The fat kid in me was doing a happy dance at every bite! I forgot all about the chicken because all I wanted to do was sprinkle that cinnamon sugar on my fries and eat them lol. I tried to eat it slow to savor the moment since it was a small bag, I was a little sad when it was done. I’ve always love salty/spicy and sweet food and I am sure im not alone. Popeyes I highly suggest that you either start adding that pie cinnamon sugar to your fries or make it a new item on your menu!!! Me and many others would forever be graceful if yall did this. Call it sweet and spicy cajun fries and I will even be a spokes person for this wonderful discovery lol.
My husband and i have been loyal customerd of popeyes for YEARS. I have to say the customer service has gone to totsl crap! Employees are not friendly & management dont seem to give a damn about complaints! Im referring to Abbeville , Louisiana (veterans memorial drive)and Lafayette Louisiana (hwy 167)restaurant. We always have to pull up n wait in drive through and wait forever…..only to see other orders bigger than ours walked out to people AFTER us. Not only that but what the hell is going on with the BABY size pieces of chicken being served now, SAD. Neither restaurant gives chicken worth size i mean this is so sad to get such small pieces of chicken! We are sick & tired of giving our hard earned money to get such pitiful chicken and poor service…doubt ill hear back from corporate on this issue but if you dont address these issues im sure popeyes will lose tons of business including ours.
Visited your “new” store here n Montgomery yesterday. Was excited because of my LOVE of your chicken. When traveling down south in the Mobile area, would ALWAYS go by a Popeeye’s. Unfortunately, yesterday’s experience…..I might not EVER visit another store.
It was the most disfunctional environment I have EVER experienced in my life. First, I had a valid Popeeye’s coupon for a 2-piece mixed with a side for $3.99. The cashier took my order, referenced the coupon and I thought everything was o.k.
I get to the window….my order is $6.00 because 1. I asked for a breast and leg for my order and 2. I asked for a cup of ice. When I questioned the cashier about my inflated total, there were no less than 3 or 4 MANAGERS standing in the drive thur window area….1st manager?…”we don’t accept no coupons..”….2nd MANAGER….”we do ay my store in Huntsville???”…3rd manager….silence….FINALLY another cashier stated “we’ve been accepting coupons all day…”
Question, how is it that a lowly cashier understood company policy, if indeed that was the case, and MANAGEMENT did not? Next, why was this entire discussion held in front of me within my hearing? And lastly, YOU sent these people to launch/open a new facility??? Wow….maybe this should go to the national, not regional, office…..
I REALLY just wanted to cancel my order and NEVER return….it was just that horrific.
Just wanted to let CORPORATE know….the TEAM you sent to Montgomery to this “grand opening” 10/29/18 was not capable to handle the job.
Good luck….you’re going to need it!
…after reading some of the previous COMMENTS before my post….never mind…this is how YOU all just operate…no customer service, ill-trained employees/managers……disregard my comments/issues…I just won’t go to your establishment again….looking forward to the “out of business” sign post…..SOON!
Sir
Tell me are u hiring job.
They are many fake people use your company name and hiring new job. They received a money.and give us job.plz help
I ordered the 4/5.I have experienced more terrible times than not at the Searcy store. I am appalled at the behavior of Eddie, who is a manager. His tone with me was nice/nasty. Some of the people in (Searcy) do not want to be questioned or talked back too. You are to accept what they say and that is the end of the matter. Not so when it comes to spending my money. Also, I am old enough to be Eddie’s mother. I have always gone thru the drive thru since living in Searcy at least twice a week. There have been nasty customer service workers, food has been cold, chicken has been cooked in burnt grease for that was part of the problem on this evening. It was discovered when I got home. I asked Eddie for his manager’s name-Eddie continued to say that if he customized the pieces for me he would have to for everyone. I told him that I was one customer making an inquiry. Each customer should be treated important. He then said he got the email and that was just that…He said that if he did the 4/5 that he would be yelled at-I asked for his supervisor’s telephone number and he said no but his name is Chris. Eddie said the email was sent down and he was not going to change the policy for me. A few weeks ago the policy was different.He then told me that I was taking up his drive thru time and I was about to upset him.He was offended that I said each customer should be treated special.That I could either take it or leave it. I tried to speak with him from the stance of a customer voicing a concern but Eddie said that I was not his only customer and I could take it or leave it now, I was about to….then he said you can leave my drive thru and began to close the window. It is not about the chicken it is about the principle and good customer service. I will not go back until until these concerns are addressed. I will also take to Social Media and tell many others about my experience.
Thank God I finally figured this out. For the last 2 years I have been trying to figure out what’s wrong with me. I was living in Los Angeles and Ojai. In LA, I felt fine. When in Ojai, I woke up all night, headaches, brain explosions in my sleep, (very scary and had never knew those existed) balance problems, facial flushing, depression, confusion, hard time finding words when talking, etc. After 8 doctors, MRI’s, blood tests, getting tokd I could have cancer, etc., my neighbor helped me figure it all out. Reading these posts confirms it. It was this horrible Smart Meter. The Smart Meter was removed 4 days ago. Already feeling better. Not back to normal yet but headaches went away right away, facial redness all better right away, eye sight no longer blurry, no numb hands when waking up. No pain in elbows. Sleeping well again. There’s is something that needs to be done about these Smart Meters. Most people have no clue how bad they are for us. I’m thankful for all of these posts. I hope something will be done for those people in states that won’t take out these meters.
cookcheryll@ yahoo.com
On 09/19/18 at 8:28 pm, I visited your establishment.. the service was horrible and the chicken was raw. The employees talked to each other instead to the customers. My order was for dark spicy and she kept putting in and taking out white pieces of chicken, and that’s after me reminding her that I ordered dark spicy. It was as if she didn’t know the difference. Once I got home and started eating my food, I noticed how raw/red 2 of my pieces were, I didn’t finish my meal, which made me very disappointed. At first I was not going to report this matter, but the more I thought about it this was the right thing to do. I have pictures of the raw chicken. I accidentally ate some of that raw chicken..
Store #2474
09/19/2018 at 08:24:41 pm
Order #139803
Cashier deante
Order #103
on 9/18/18 i went to Popeyes at the 260th and Euclid location in Euclid Ohio (suburb-barely of Cleve, OH) First of all the store is crowded as well as the drive thru. Immediately i wanted to know why there were 5 employees hovering around the cash register but only one person working it. They were loud and unprofessional with a store full over diverse customers. Once it was my turn to order I saw a fresh pan of biscuits come out and asked if i could have some fresh ones. The young lady huffed and puffed and another young lady started to laugh. I asked what was funny and the young lady got smart and then said (barely under her breath) “these customer gonna make me F them up” i asked WHO ARE U GONNA F UP? at whcih point the so called store mgr steps back from helping a customer and said aloud “everyone to the back” everyone that was in the front went to the back except the cashier. Lets just say there was banter back and forth with me and this young lady and i advised she wld be in jail if she so called F’d me up! several customers encouraged me to reach out to corp. Not only was it disrespectul but embarassing. I work for a top insurance company and I know proper protocol when dealing with the public. After this horrible exchange i get home only to find that some of my chicken pieces weren’t done. Very disheartening! Moral of this story is what my 96 year young gma says “you pay for what you get” ps…maybe hire a mgr that isnt a few years older than their employees.. She doesn’t have control of her direct reports!!
Signed
Never Again!
Dishonorable, Unprofessional, Greed, Price Gouging, Poor Customer Service in Store and at Corporate Level:
Went to Popeyes on 09-02-2018 located at 15915 SW Regatta Ln, Beaverton, OR 97006 around 9:30PM and ordered nearly $30 worth of food thru Robin, manager. We would have ordered more but the sides and chicken itself was much too expensive. One side was about $5 or more, and a small one was roughly $2.60 for coleslaw, beans and rice, mac and cheese, etc., too expensive. When we got home to eat the chicken it was burnt or old and not fresh, hot and juicy as ordered. We didn’t eat it and decided to call them the next day but it was the holiday, so we called them Tuesday the 4th; no answer. We then contact Popeyes Headquarters online but no one answered our complaint for days, so finally on Saturday, 09-08-2018, we went back and took our receipt. Received a lot of flack and was told by Patti, manager, that she would only give us 4 pieces of chicken and not what we had ordered because we waited so long? Told her we were waiting for corporate to get back to us, and had they contacted this store. She said no, they never contact us. We were going to buy 3 of their hot apple pies, but she reluctantly put those in for free. I think we will take our business to KFC from now on. Whomever is heading up Popeyes is doing a very poor job of it and also the prices are much too expensive. Trump type incompetence and refusal to accept responsibility and no apology. Trash anymore calling themselves CEO’s though nothing short of criminal minded, very shady.
On Sept. 3, 2018
I went to one of your company,(Popeye) at 14400 Jefferson Davis Hwy. Woodbridge, Va 22191
Pulled up to your drive through the area, the menu sign was not illuminated ( this was about 7-730pm here getting dark) I explained to the person taking the order ( over speaker box) the menu was not Illuminated, he said’ it’s broke” I gave him my order 2 two pieces meals, one light one dark, both mild no drink. They repeated the order and said the price was$ 23.& change. ( Thinking I misunderstood) got to the pay window and I was told again the price was $23.& change, I told him you are kidding right, he repeated my order 2 # 2 meals one light & one dark both mild. I told him to forget it and I would get your $5.00 deal with the wings I was informed only have spicey, at this point, I to him no thank you and left.
Four (4 pieces) of the chicken small container of red beans & rice and a biscuit $23. 00,
at these prices, one would think they could fix the light at the drive-through menu.
Betty C Forsht
HORRIBLE CUSTOMER SERVICE, HORRIBLE FOOD,
popeyes is the greatest fried chicken in the world but you are about to out price yourselves and then dissappear from the public—please keep prices where they belong–the poor and the just getting by people love popeyes–but you are starting to cater to the rich–SAD— stop raising your prices and put in alligator/shrimp and more fish you are originally from my home state–Louisiana–go lower prices and you will sell more chicken—$16.99 is a perfect price for the family meal with 12 pieces and two large sides and 6 biscuits–not $25.00but then greedy people have to gauge the public!!!! thanks for listening//by the way i simply adore popeyes and the mashed potaoes(i make better red beans)///MM
I had a poor experience at popeyes today. I went to the popeyes at 23rd and north street. Order wings was told it would take 12 minutes. That was at 444. It was 520 before I got my order
I wrote you about this same store a few weeks ago. Store #11450 in Salem, NH Why is nothing being done? We returned Friday 8/17/2018 @ 17:26pm. Ticket #124 Dine-in. Again the place was filthy. No paper towels in either restroom. Trash and food under several tables. There was no chicken ready. My husband had to get something other than his usual bc they said 30 minute wait for chicken. There were 3 female employees in uniform with headsets on, sitting at a table in the dining room with a bunch of teenage boys. Nothing was getting done. Other customers walked out bc of the 30 minute wait. Please do something at that store. You are losing a lot of customers.
Some of the worst service I have ever received. Apparently their system was down when I went which prohibited them from being able to sale any chicken. They have no process for manual orders in case of instances like this. When I was waiting @ the window for my order some random woman wearing dirty clothes with unkept hair is who came to tell me the system was down and they could not sale me any chicken when i asked why they couldn’t take a manual order since i was pat with cash she said the register would not open i suggested using the deposit cash bag she had no answer for why she wouldn’t. I asked for the district managers name and contact info she refused to provide it. She did give me the store managers first name “Zuly”but refused to give the last or her contact info. She flat out refused to give her name @ all. She actually told me that I did not need it! Smh… She went on to tell me that she was not even working that day and she was their to help the others. I went back and forth with her for a while about her name till i finally told her to let me speak with an actual employee she stated she worked there and that she was just not working then. I told her that by talking to me she was working and that id she would not give her name to stop talking to me.. That’s when Ariel came to the window and she was even less helpful she did however give me the district managers name but no contact info and she also refused to provide me with the name of the random she had talking to me b4 her. They came across like a bunch of idiots with no problem solving skills and no desire to come up with an acceptable solution. I finally just took down the 877 # from the window and called to complain. The woman I spoke to was apologetic and assured me I’d hear from the stores management asap… that was 7 days ago and I still haven’t heard anything. I drove by two or three chicken spots to try out this new location because I generally love popeyes chicken. Disappointed is an understatement.
You know Al Copeland would have never put up with this type of service while he was alive and still owned the Franchise.
My Husband went to popeyes in Amite Louisianna. He ordered a 16 piece mixed he got two legs two breast two thighs the rest in wings. This is the second time this has happened in the same store years apart. We have not been since the first time it happened. We will no longer get anything from popeyes. There needs to be a serious retaining program. Everywhere else there is 4 legs , 4 thighs,4 breast and 4 legs. What is up with that?
No 2b 2w 3t 3l
4b 4w 4l 4t
But i got 6b 4w 3t 3l
where is the post i made 2 days ago?
I went to Popeyes at 5301 Auburn Blvd on June 1st. I purchased over 30.00 worth of food. Let me make clear first. I actually had to have my chore worker go and I gave her the money. I am in a wheelchair and unable to get out of the house. There was no problem getting the food. When she arrived back though we were missing 4 pies. Then we went to just eat the dinner and discovered the chicken was hard…so hard all the pieces could have been used for hockey pucks. I pulled back the skin on some and some parts were blackish and real dark on white meat. The skin had a strange feel, like the pieces had been re dipped in grease because we asked for hot chicken. When I tried the skin only it was so greasy it made me sick. I called the store and a Blanca offered me 4 pies to make up for all this! I asked for a manager, she said they did not have one. This was on the 1st of June. I called complained on that date. I heard nothing 2weeks later. I emailed Popeyes on Twitter. I was told the same thing, that someone would contact me just be patient. 2 weeks go by. no reply. I go to face book. they tell me just be patient. Now its been 2 months. How long does it take to hear from anyone? I would think 2 months is way long enough to hear from someone? All I have ever wanted was a replacement of the food since we could not eat it. I even saved it to bring back if that’s what someone wanted until it started to stink. I saved the receipt until the ink wore off it. My chore worker was coming from somewhere else when she stopped there on her way to me. The place is not close by so she could not just drive back there on a chance they would do something. I am very frustrated. I am almost 63yrs old and I have never in all my years of public dealing have such horrible service!! Again all we ever wanted was the food replaced. and 2 months is way above the time it should take and I still have not heard a thing.
That’s why it’s called pop Eyes hope your eyes man that’s why I go to Church’s Chicken great chicken they don’t use lard to fry their chicken
The best chicken in all of the USA, so why all of a sudden small pieces? How disappointed to drive from one end of town to the only PopEyes in Toledo, Ohio and find the chicken extremely small pieces….exactly one bite from each piece of thigh!
Where are the greens? Why not greens? White people cannot make good greens! I have asked many times to management, and they just shake their heads….don’t know…so I’m asking you, why not greens?
Please give us chicken pieces like you did in the beginning and how about another PopEyes in each end of Town, Perrysbutg, Maumee, Sylvania and the East Side of Toledo…what a welcoming site that would be….THANK YOU!
Best chicken I’ve ever had with churches
I WENT TO POPEYES YESTERDAY EVENING,I STOOD AT THE COUNTER FOR CLOSE TO 15 MINUTES BEFORE ANYONE WOULD TAKE MY ORDER, THE PLACE WAS FULL OF EMPLOYEES TALKING AND STANDING AROUND,BUT DIDN’T WAIT ON ME, THEN SOMEONE TOOK MY ORDER,AND I WAITED OVER 30 MINUTES AND IT STILL WAS NOT READY, AT THAT POINT I GOT A REFUND AND LEFT,BUT ON TOP OF ALL THAT THE MANAGER SAID HE WAS SORRY WITH VERY LITTLE FEELING,IT WOULD HAVE BEEN NICE IF HE WAS SINCERE AND OFFERED ME A SODA OR SOMETHING WHILE I WAITED,BUT HE DIDN’T REALLY CARE
#12294 10545 PAGE AVE GENERAL MANAGER CHRIS NAVA
Wow. Popeye’s is in dire need of Re-training. Customer is always right, make the customer happy, or you will have no customer. Product is vital to having a business. If there is no Quality Control on the product, filling orders, dealing with customers, being polite, timely in response to problem resolving, you will be out of business soon. I was hoping to have a response right away to my complaint, but it appears Popeye’s feels no compunction to handle their customer service problems. I was disgusted to receive a piece of chicken that was black inside the breading. I wouldn’t serve that to my dog. It appeared the chicken had a disease. I was treated like dirt at the window, on the phone, and now by corporate. My advice is “Don’t eat at Popeye’s if you want value in your restaurant experience!”.
I went to the Popeyes in Maple Hts. I ordered a five pc. special and four 2 pc. specials. My five pc. was four pc. with two of them thighs, (no breast). All of my chicken was old, with hard brown meat underneath the skin. I left a complaint on the website and called the answer line. That was over a week ago, probably two weeks but I have heard nothing from Popeyes. I called again today, but I don’t think they care about one customer complaint.
Went to the store in Norfolk on Va. Beach Blvd. at 6:10PM 6/22/18 through the drive threw spent 25 minutes to get to the window only to be told that it would be 5 more minutes on chicken. I asked to speak to the manager and he said that is was not his fault that is was the cooks fault and I told him no it is yours because you are not doing your job and that 5 cars have pulled off while I was in line he told me that I did not ever have to come back.
I was at your Brookshire,Tx location at 7:20 ordered 2 pieces chicken, potatos and gravy, and red beans and rice and a coke. The employee at the window took my money no reciept back then hands me my coke and the box didn’t say a word to me I sat there for a long time no straw finally got tbat then went home to eat no napkin or silverware the 2 sides weren’t even half full and chicken leg was so small. The employee was the rudiest I have seen in a long time.
Been leaving messages about my experience at a Popeye’s location 70th and Carnegie in Cleveland Ohio this will be my 5th attempt to get this resolved at first I only wanted to inform you of my experience but now a month almost two months later I think I am do a family meal and my money back. My original complaint was chicken was undone greasy skin on attachable red beans and rice one spoon of teaspoon of rice and about five tablespoons of gravy the meal was just unacceptable
Made another call, still no response from Popeye’s chicken and biscuit this is been going on since May 5th and it is now June 20th I think by this time I am doing family meal and my money back
So I guess I’ll be making another phone call in the morning and will be calling until someone resolve the situation
told the associate on the counter that the ice tea was sour. she came out and tasted it and told me” no it was not”. I worked at Chic-fil-a for two years. I drank unsweetened tea every shift, I drank Popeye’s tea every time I have been there. Today it was sour-Bitter-disgusting pick which ever adjective you wish. For your associate to tell me I am wrong, please I wasn’t asking her opinion but telling her mine. You should put up a notice “We do not care about the quality of our food, so do not tell us when something is wrong.”
restaurant #11139, rt 73, maple shade, nj
I tried going through your tell popeyes web site and every time I got to the part where I put in that I was highly dissatisfied I was knocked out of the survey. REALLY CUTE!!!!
WHY HAVE A SURVEY IF YOU DON’T WANT THE BAD?
You should also advise store #11139 if they make someone sick the health department will be in there!!
Well to start it seems bad experience with popeyes happens everywhere for both patrons and employees… Corporate has it all wrong with relations with all in the business world… so now on to the matter popeyes won’t allow me to change my direct deposit from a paycard system to a bank account I set up after working for them for 3 months now… they refuse to follow state and federal laws concerning direct deposit/ electronic funds transfers the popeyes I am talking about is in Colorado and the regional manager states it was corporate policy and that in the direct deposit slip they added a line that they reserve the right to refuse direct deposit changes I think this is illegal on some level as per colorado Statute 8-4-102 that an employee has the right to have there check deposited where they want it i/e a bank and to choose to no longer use the cash and they basically force on you if you don’t have a bank account… they won’t even cut a check or offer a cash payout to go set up a bank account… as stated per the Colorado Statute… how can this be resolved for all employees concerned… I would like some feed back or some type of answer back from anyone in corporate or otherwise…sincerely an unsatisfied emplyee…
I live in Monroeville Pittsburgh Pennsylvania I was going to Popeye’s Chicken but first we went by the bar on 22 William Penn Highway we stopped to grab some food for my son I saw a redhead girl ordering beer at the bar taking too Popeyes to drink the little light skin girl with red hair wait on us all the time so now they drink beer on the job and smoke weed on the job they need cameras outside of Popeye’s and none of them all four sides of the buildings
My order was wrong as USUAL. I called and spoke to Alfonso all he could do is say I’m sorry you can come back and I’ll fix it. So I DRIVE ALL THE WAY BACK! Then I had to ASK for some type of compensation for having to drive all the way back, I asked for another small fry because my fries were actually cold although I didn’t complain originally and a small drink for my time and the inconsideration. I was told no, you should have brought the fries back and I can offer you a dessert but anything else you’ll have to pay for. I said EVERNTHOUGH BECAUSE YOU LEFT OUT MY COMPLETE ORDER AND I HAD TO COME ALL THE WAY BACK, YOU CAN’T OFFER A SMALL FRY AND A DRINK? His reply NO, I can give you a small drink that’s all. I took the small drink and looked in the box. I PAID EXTRA FOR 2 Breasts and I’ve noticed I always do this yet they include a half cut breast and then a regular size breast ALL THE TIME … so I said I’d like 2 full Chicken Breasts, his reply if you do you’ll have to wait, this is all we have. MIND you, I’ve NOW had to come back for a second time after a wrong order and now he says you can wait and took the other Chicken breast and threw it in the garbage! What kind of Customer Service is this? I will also be calling corporate tomorrow! Popeyes in Manteca 1401 W. Yosemite!
UPDATE This location is under new ownership and it is VERY APPARENT!!! I have gone to this location in Manteca, CA on and off since opening day and I ACTUALLY have pictures of opening day somewhere. Anyway the original owner, never did much and I have complained before with little to resolution, that is why I planned to contact the Corporate offices. However, they don’t seem to answer their phones and I was just sent to a reorder busy tone. So I then went to Twitter and noticed complaints all over the country and basically was going to just chalk it up to Popeyes has HORRIBLE Customer Service and there is no amount of complaining I can do.
Then surprisingly I received a call from Raj he is with NEW OWNERSHIP as of approximately 2 months now. Raj went above and beyond to make things better and I must say this is A VERY Welcoming new addition. Although I LOVE Popeyes Chicken I have avoided this place more than I visit because of bad customer service. However, as a former Customer Service Manager with many different companies, Raj’s Outlook was very welcoming and reassuring!!! This is a good thing (with the exception of maybe too good and me gaining too much WEIGHT lol) Anwya I just want to make sure I posted this was handled in a VERY timely manner and I am VERY appreciative of the outcome! ** Make sure YOU visit the Popeyes in Manteca things have changed for the BETTER!!!
Thanks again Raj!
i have been to the alexander st plant city fl restaurant the last 2 times and the employees are housing their pants and i ordered a 12 piece only getting 11 both times 2 breasts 2 thighs 4 drums 3 wings. i assume a 4 piece is 1/2 a chicken 1 of each piece so in that i would expect a 12 piece would be 3 breast 3 thighs 3 drums and 3 wings.
I would love to have a meeting with the owner for th Victoria Texas location since I had an issue with the general manager she was very rude to me and I didn’t appreciate it so I went to our other location to complain and mr Ramos told me not to worry her will give my number to the owner micheal to have him call me give it about a week I said ok so recently I found out that the person I’m complaining about is his wife so I’m not sure if me complaint even was sent I don’t think that’s is ver professional I feel like going to the press about this whole situation because it is not right I have also her the that she thinks that she is untouchable and it’s not right for her to think that she can get away with being rude to cosomers and employees
Called District manager for popeyes store #11629 an mail box is full I guess there’s a lot of complaint. Call Corp know answer that’s great.
The POPEYES on Big Bend rd in riverview fl. The STAFF SUCKS
Every time I visit Popeyes in LsPorte TX on Spencer Hwy they always mess up my order. You can call them to let them know because they never answer the phone. So so so frustrated with them people. They alwYs have an attitude as if we are bothering them. A frustrated customer!
I am over it -every time I visit the Popeye’s on Cedar Rd in Chesapeake VA-when a special is running – this store is always out. I visited Popeye’s last evening around 7:30 I ordered the wicked chicken -the clerk responded I am sorry but we are out of the wicked chicken. This is unbelievable – this store is always out. I burn my gas with a hope that this time wouldn’t be like all others – once again I leave disappointed.
I too have overlooked issues with Popeye’s, but enough is enough. I visited the location on Frederick Rd in Germantown, MD. After writing down how I wanted my 22 mix piece, I get home with the wrong order. Had no wings when I should’ve received 4. I contacted the Manager who was the one who took and prepared my order. After explaining to her my issues and telling her that I was too far away to return the chicken at that time she said I could come back in a couple of days but at night. I asked for her name, but I could not understand. I asked if she could spell and she just continued to repeat her name over and over. After going back and forth I asked her the number to the corporate office and of course she did’t understand and she finally said she didn’t know about a corporate number. It’s amazing to me how some act as if they don’t understand anything when it’s time to deal with an issue. Never leave Popeye’s without checking your order because 9 times out of 10 your order will be wrong. They need to take some tips from Chic fil A.
Visited the Popeyes near Janaf shopping center in Virginia Beach, Va. While awaiting at a table for my son in law to place his order I noticed a couple sitting at a table for two eatting. They went to throw away their trash after about 20 minutes, and the girl yelled over to the manager standing at the corner ” I see your busy, I will catch you next time.” The manager told her to hold up she had some extra food. Those two customers walked out that store with three big boxes of chicken etc. While customers where waiting free food was walking out the door.
HOLY S**T DOES POPEYES EVEN LOOK AT THERE OWN REVIEWS MY GOD!! HOW IS THIS PLACE IN BUISNESS WITH THESE HORRIBLE COSTOMER SERVICE??
I want you to know that i LOVE our Popeyes on 80 Court Street in Brooklyn, NY.
ESPECIALLY the manger. I dont remember his name but he is wonderful to the customers and his staff adores him. He is very customer friendly, kind and accommodating. He tries to make sure everyone’s order is ecactly whst they want.
I was there this evening – 1/9/18 at approximately 7:15 pm. And ordered the 3pc chicken with biscuit special.
Maybe you can get his name let hi. Know how much his customers appreciates him
Thank you
Lucky you the manager by me needs to be fired, ive never been treated like i was in public. I thought it was a joke like I was on tv or something.
Staff sucks in Springfield Mass. chicken is dried and over cooked , not to mention they make you wait while they on their cell phones and laughing and looking at you. Every store in the northeast is like that. Those kids just don’t care. Secret Boss will be nice. I will never ever eat your chicken again.
Rat Fecal Matter on the serving line on Broadway in Garland TExas Store #8564 Reported to the City of Garland Health Department
I worked for the popeyes in Salem Nh and the one in Nashua NH, and I became a certified manager in every aspect of the business. I noticed something fish going on with the General Manager in one of these locations and a young girl and I made a comment and suddenly I was “suspended while they had time to look at the cameras for missing money” and then no one would take any of my phone calls, and I was terminated by a letter with my last paycheck and it said nothing about missing money, it said “lack of acceptable job performance “ which is complete bulls**t. I have gone above and beyond for that company and got completely crapped on since that moment. Salem took me back and then two weeks later because of “information they discovered from Nashua” fired me two days before Christmas. I called corporate and started an investigation which is supposed to be my phone number and have not heard from one person yet so apparently they are blowing me off too. They used me to go to Portland, to fill in st Roxbury when I was needed and Everett and I got tossed to the side like I was nothing. And now that I am waiting for my last check which I need to pay my phone bill is supposed to come in on Thursday, I am being told that it may not be here till Friday, but possibly Monday. I don’t even know if they will let me know when my w2 is going to get there which I need very bad as well, because I know it won’t get there. I have a record, which everyone including the district manager knows about, and they knew when I applied, I was certified on every module in learning hub and serv safe and even when I left and came back they knew about my record and not one time did ANYONE have a problem with me or did I bother or say anything wrong to anyone. I did everything in that store, and because of what Nashua said to Salem, I lose my job before Christmas? They acted like they cared (corporate) and they would get down to the bottom of this but they have done nothing. So I am contacting my lawyer today and see if they can do a little investigating on their own. Like how the Nashua gm sends text messages on his private time to 16&17 year old girls, and how the gm and assistant GM of Salem drink hard alcohol and smell of it every day on their shifts…. investigatevthat
The worst customer service ever in my life!
I would like email. I am senior and disable. No one should walk into business and get free food without coupon or something to show meal was given out for free. When person walks into business I do not care to watch people acting as if party is going on and they do not speak to me or my husband. Customer is pay check. At least say hello and can I help you. If young man at register did not know to say hello and can I help you someone needed to train him. Dinning room was dirty and as my husband said three of ladies did nothing but talk to each other while we were their sitting for fifteen minutes. They could have filled up tea and napkins. Cleaned off tables and swept floor. Glad I did not go in bathroom. No one said Thank You and come back. It was as if they wanted no customers. Why would employee think you do not greet customer? Why after I reported you are still out of tea as we were heading out door that no employee did not say Thank You and come back. Young man at register acted as if he was afraid to say anything. Three male employees said nothing to each other while we waited. They worked and did their jobs. Male employees did not smile. Women employees were having good time taking to each other. I hate to see this. All employees should be working and enjoying their job. Something was wrong.
12/19/17 bought MVP Bundle cost $27. at store 3802 Huntsville Texas. Service was horrible. Employees were friendly to people but it was only to people they knew. We had to wait for chicken to be fried. Tons of chicken was cooked up but no breast. Out of sweet tea and I told young man at register but he did nothing. He told no one and gave me no reply about sweet tea. We sat for 15 minutes waiting for chicken. Napkins were out. Dinning room needed cleaning. Lady came in and gave young man order. She said so and so would take care of her order. He started to put chicken in box and another employee said I will take care of this. She filled order and walked over to register and my husband said someone if getting free chicken. Employees fingers did not touch register. She just stood in front of register and handed lady box of chicken. I was in customer service for 38 years and welled trained. No one spoke to us when we walked in but plenty of talk between employees working front area. Employees cooking chicken was not laughing and talking. I reported to two employees as we were going out they were still out of tea. Employee who gave out free food said we can get you some sweet tea but someone said I think we are out. It was poor service. Six employees and three standing around and talking. Six customers and four were not eating just sitting and talking. Only two cars went through drive through.
I am so very disappointed in the employees at popeyes. I was looking into applying for a position at the Popeyes location in Newark, Ohio but after speaking to an employee I don’t want to even go there to eat! I had called and asked what the name was of the manager who does the hiring and interviews and when I asked the employee asked my name …..so I gave him my name and then proceeded to tell him I was applying for a job but I would like to speak to a manager who does the interviews or at least get the persons name so I know who to ask for when i call to check on my application. The employee totally ignored my question and told me to go online to apply I then told him I understand I have to fill the application out online but I would also like to know the managers name and he said he could not give me his name. We started going back and fourth a little bit because I honestly just thought it was ridiculous how big of a deal he was making out of me asking for a mangers name and I then asked to speak to someone else because he clearly was being no help. The employee would not let me talk to anyone else and was being very rude and disrespectful (all over me trying to get a job and asking to speak to a manager!!!!) He even hung up on me. At that point I didn’t even want to apply there anymore! After he hung up on me I decided I was going to call cooperate because of how I was being treated and because they clearly need to get more professional workers. When I called back I asked for his name and told him that he was being very unprofessional and at this point I didn’t even want to work there anymore he told me he was not giving me his name and that I was being unprofessional. I told him I wanted to speak to someone else and he would not put anyone else on the phone or give me his name. I told him I no longer wanted to talk to him and that I know he is not the only one working there and that I wanted someone else on the phone he told me nobody else was there he was the only person there and that he wasn’t giving me his name and he don’t care if I call cooperate because nothing was going to happen to him and once again hung up on me!!! I am so beyond mad right now I literally was just trying to look into a job and the situation turned into something way over the top…after how I was talked to and treated I definatly do not want to work there now and I’m to the point I don’t even want to go there to eat!!!! How is a worker going to treat someone so disrespectful like that???? I definatly do not recommend the Popeyes in Newark Ohio !!!!
Fort Wayne, In: I love Popeyes Chicken and their biscuits are wonderful. Well after this even I am truly done with the drive thru there. Ordered from menu by the #’s shrimp and chicken with medium drinks. Extra order of beans n rice. Get to window. Meal was $18 and team member handed us our bag credit card and receipt. Shut window! Well no bag with beans and rice so we waited, member waved to us. We sat she opened window can I help you? “We are waiting for our B/R and our drinks” You didn’t order drinks she stated, I said well we have no rice either. Well here comes the rice, then she fills 2 drinks and says “that will be $4 some change.: No we say we ordered drinks with our order. We get out receipt, sure enough the order taker didn’t put the drinks on the order, even tho she asked us twice what kind of drinks we wanted when we ordered. We said” no we are not paying for drinks we ordered them and didn’t receive!!” Finally here comes manager, what is wrong, team member pratically called us liars, manager handed us the drinks and we left black tire marks at the drive up window. Believe me my son was almost out of the car to go in and that would have been a bad thing. The rudeness was unbelieveable. What ever happen to customer servcie and from reading the other comments I am just wasting my time. So let me tell you what to really do> Write a letter to the corporate office and also send a copy TO the Attorney General’s Office in your state, and the Better Business Bureau. I know people just don’t write letters anymore but hand written letters do get somewhere….not like something that we are doing today. One click and all this is gone. Good luck everyone. Will see how this all turns out. I am writting tomorrow. Will check back with you all after christmas. Darn I really like their chicken and biscuits!!!
Okeechobee, fla is the place for stupidity. The manager told me to not park in his parking lot, no semis allowed. I have a 23′ truck not a semi, and the manager doesn’t want our trucks on his parking lot. This is a shopping center, how do the semi trucks deliver to the stores??? Our company is a Fortune 500 company, with over 8500 trucks which will stay away from Popeyes!
Today I went to the Popeyes where I ordered my Turkey for tomorrow with my order form in hand. I was told that they did not have a turkey for me because I did not pay for it in advance. WHY would you take my address, email address, phone number and ask me when I wanted to pick it up. Give me a “Popeyes Cajun style Turkey order form receipt and not have a turkey for me? I went around with them for 30 minutes with a whole bunch of sorry. Sorry does not feed my guest tomorrow. I left angry and upset only to have a worker say “Have a nice Thanksgiving lady” on my way out. It took everything in me not to turn around and confront her. Go ahead and add insult to injury. Thank God for the customer that came out to my truck to tell me he was so sorry for what he witnessed and suggested I go to the Honey Baked Ham store. He saved my Thanksgiving and gave me that chance I needed to calm down before I started driving again.
I had an issues at the Westbury, New York location back around September 22nd. I called the customer service number and filed a complaint that night. I was told “someone will get back to me.” Since then I have called 10 times with no response. They have my email, my address and phone number. I was told “we will flag your report and send to upper management.” No response. I call again…no response. I then spoke to a supervisor who was going to send my report to the corporate offices. No response. No care. Nothing. It has been over 2 months and over 10 phone calls. No one thinks this is important enough to contact the customer over? I demand a response immediately. Do I have to send a compliant in about my compliant? How many times does a customer have to call to get even a phone call back, much less a resolution????
Terrible customer service: incorrectly-prepared carry-out orders, improperly-prepared food, NO REPLY from customers’ “Contact Us” on-line submissions. I submitted my complaint THREE times, and was not contacted. Does anybody actually look at these comments from customers?
ABSOLUTE WORST CUSTOMER SERVICE ON THE PLANET! Repeated attempts to call the local store and corporate office as well as web requests have gone unanswered for over 2 weeks. …… still waiting.
Sacramento Ca resident, hoping to have a Popeyes here at our new S. Sac Delta Shore shopping center Complex. Would like to see a popeyes in this Area.have not been to a popeyes they are to far.
So disgusted and by a customer I saw her and husband eating their food I’m paying for my drink she cuts me in line and starts yelling at a teenager saying stuff in Spanish the girl probably 17 years old apologizes over and over I see the woman waving a chicken bone at her and then throws it in her face. I’ve never had a problem at the Popeye’s in American fork Utah. The service was really bad before but with the change of management I noticed a difference so we started to go back. Popeye’s needs to take care of their employees the manager told the Hispanic lady to leave or the police would be called and she refused sat down kept eating. My husband asked what happened and the girl told us the woman said she had hair in her food that she had already eaten with her husband. The girl offered to replace the order and the woman freaked out on her. Sad and disgusting a young teen getting this treatment from the woman. So sad
I work at Popeyes it ducks we really do get treated like s**t for minimum wage
Popeyes in derby open in January/2017. They do not have any posters up for their employess to know their rights especially osha laws. I will be calling the state to report them. They mistreat their employees in front of other employees.
POPEYES DOESN’T CARE ABOUT CUSTOMORS!!!!!! I HAVE BEEN TRYING TO GET CUSTOMERS SERVICE TO CONTACT ME SINCE 9-19-2017. ABOUT HAIR IN THE CHICKEN AND WRONG ORDER. NO ONE HAS CALLED OR EMAIL ME…THEY TOOK MY MONEY AND GAVE ME TRASH. WHY A RIP OFF….
Popeyes don’t care about their employees either.
This is true I work there and it ducks specially for the pay
This evening I go to the Zanesville, Ohio Popeyes, we order 3 of the 1/4 lb. Popcorn chicken meals for $4.00, and they tell us that they don’t have any popcorn chicken, so they don’t sell that meal. I proceeded to tell them it’s advertised do you have to make sure you have it in stock, I was told we are not selling it. Needless to say, I left and will NOT be returning to your restaurant again. Thank you for your time.
I’ve overlooked a lot of crap from Popeye’s but no more. Went yesterday and bought 2 dinners w/black beans & rice for the side only to get home (3 mi) to find out – in one, 1 bean and mayyyyybe a Tblsp of sauce, dumped it in the trash. If I wanted strictly rice I’d go to a Chinese restaurant. 2nd one, almost the same except mayyyybe 1 tsp of sauce. AND the popcorn chicken in the $4 box, R I D I C U L O U S! Nothing but crumbs even I would’ve give my dogs. You’ll be the next to get zeroed out on my restaurant going-out-to-dinner list.
I contacted Popeyes and it’s been almost a week without any response really disappointed seeing the comments not expecting them to reply now. They don’t seem to care much about bad experiences unlike what’s on the website!
I was told if my bill was 5.00 or 10.00 dollars I could get a senior discount. My bill was over 12.00 so I didn’t qualify. This was in Collins ms.. Popeyes will only care when we wise up and stop buying their product, so visit someone else. GOOD BYE POPEYE
Your chicken is very good. That being said the Popeyes on 750 W. US Highway 30, Schereville, Indiana 46375 is run awful. This was my third and last visit. The personnel was rude and there was an argument by their personnel in front of us customers, we had to wait to have them clear up (this was at 12 noon) for them to take our orders. No simple greeting was given as if it was the customers responsibility to begin and plead to have an order taken. They were out of Jambalaya. Why??? This was lunch hour. My order was for a 12 piece order and the girl stated that it was such a big order and she took soooooo very long to get it together. As if that was an impossible task. Why???? As I said your chicken is very good BUT this is my last time visiting this Popeyes due to their personnel problems. I quit.
Horrible experience at Frisco, Texas Popeye’s on Main. The girl workigbrhebdrive thru should be fired. She was rude to say the least. Shameful.
Correction: the girl working the drive thru should be fired.
Leslie Gallop store manage at 7700 Hampton Blvd. was rude and disrespectful and doesn’t have a heart for anybody but herself.
I used to work for Popeye in Marion Ohio and I was told I would get pages 8.50 an hour after getting my first check I got payed 8.50 after that popeye cut me pay to 8.20 an hour without telling me at all so Popeye I called my lawyer
I know Ashley, I was hired as a crew member starting at $8 and approximately two weeks afterwards. I was asked to be a shift manager and my pay would increase too $10 but never did. After making several inquires regarding my pay increase I contacted the labor board and since I feel management is trying too get me fired.
Did you get your money with the labor board? same thing is happening with me.
In Whittier, CA, I ordered a 16 piece family dinner and wasn’t told they were out of mashed potatoes until I reached the window to pay. Had I been informed of this I would have changed my plans and gone to another establishment. The employees seemed unconcerned they had ruined our family’s dinner. It seems almost every time we visit this Popeye’s something is wrong. I am shocked that Popeye’s management, at this restaurant, does not plan ahead NOT to run out of food. You might say oh well, this happens. I would say NO – it should never happen. Management at this and every other incompetent Popeye’s should be held accountable just like every other industry at least in their performance evaluation. My complaint may seem petty but I don’t care. I’m too old not to speak my mind anymore.
A friend of mine from Japan wanted to try Popeyes. I said no way. I have written the corporate office ncludeing a copy of my receipt and how I was treated at the location on Broadway, in Garland Texas. Absolutely no response from Popeyes either by email, or in writing…… Tells u how much they care. Anyway, I went with a coupon, “buy a 3pc combo at regular price, receive 2 pc dinner free”. I wanted all white, said I would pay extra. I was told they could only do the 2 pc dinner as “dark”…. really, reallY??? I guess I am going to have to start, “why I hate Popeyes” on facebook…. If you can not responsd by email, or to a written complaint… remember, David, brought a giant down… Please fell free to contact me, gar_tex at yahoo.com…. For Less than $8.00 lets bring Popeyes down!!!!
I visited popeyes in martinez,ga On July 20. Had horrible customer sercice, and got the wrong food, so I filed a complaint on corporate web site. They fired an employee because of my complaint, and gave him the report with all my personal information on it! I know this because the fired employee contacted me!! Corporate will not call me back, so I’m spreading the word on social media. Do not eat at popeyes. They don’t care about their customers.
I am a person living in Tegucigalpa, Honduras. Many customers have many complains refering to Popeyes Drive Tru service. We have no place to complain in this city and country. The service is really bad, not clean and most of the time they do not give you what you order. Is there any kind of US supervision or quality control for Popeyes in this country I love Popeyes and been having problems with them here for the past five years and I am fed up. Can Popeye Headquaters do something about it Thanks
We love Popeyes! Our problem is that the nearest one is over 200 miles away. We want a Popeyes in Grand Junction Colorado!
This is regarding Dawn’s complaint and comment about Josh’s inappropriate response, swearing and calling her elderly 78yr old mother a f—ing b-tch.
I’m a Christian and am about to say and would do something Jesus would not say or do. That so called man needs to have his a* beaten. Ain’t no way in hell should someone ever talk to a customer like that, especially an Elderly person.
If I was there (live in MN) I would personally go there and beat his A–. He should definitely be FIRED. Then forced to take anger management class and taught how to have good customer service…which anyone with common sense should know how to do.
Store 3584 the I have 30 minutes for lunch the drive thru and inside the service is extremely slow. Entirely too slow for the lunch crowd sale number 123115004, please pick up the pace i was late from lunch.
Thank you
Today my mom (78 yrs old) called me, hours after her humiliating encounter with Manager Josh at 11 am 6/23/2017 at the Popeyes located 4 Sibley Blvd Calumet City , IL . 60409 b/t Douglas Ave & State Line Ave. I live in Colorado Springs , but if I could have I would have gone in personally. I did call and speak with Josh the manger, and I called corporate on my moms behalf. My father had cataract surgery yesterday, so on the way home they stopped to get a late and needed lunch, my mom didn’t check the order, and when they got home it wasn’t what they ordered, Today he had to be reexamined at the doctor, so they went back to get their order straightened out. Josh the manager screamed at my mom and called her a f-ing XXXXXX shouted for her to get out, and she was in fear of him coming around the counter and hitting her. My mother is elderly sickly, and taking care of my father, he was in the car both times. She did not have to be talked to like that. My mom is a sweet lady. When I spoke to Manager Josh he remembered my mom but said she used profanity, but he couldn’t recall what she said. I know he couldn’t recall , because my mom didn’t use any, I am 50 years old, and I have NEVER heard my mom swear, He Josh needs anger management classes along with public relation classes or some time off if the pressure of his position is weighing too greatly on him . I will follow up on this. My mom was AFRAID , in a popeyes afraid of not only verbally being abused , but of a physical assault. I want and need a solution, Thank you Dawn , the daughter of a great mom
The popeyes located in orlando florida on mccoy road is very disrespectful employees and managers the customer service is terrible employee and managers argue infront of customers cursing each other food is semi cold employees eat before customers. This location gives away food for excange of marijuana. Employees and managers smoke weed on the clock by the dumpster area. Strong odor of marijuana coming from employees and management very rude to customers, managers are sloppy looking to customers like they just dont care. All employees at this location need to be tested for drugs. No overtime pay on paychecks some employees dont even have a paycheck, abuse of employees by threatning if they dont come in on their day off they will be terminated after already working 14 to 16 hour shifts because they have disrespected employees to the point they walking out or not coming to work to be abused
I wont to let yall no your store in Thomasvill Ga.has the sweetest most helpful and manger that I seen in a long time whe I was there it was busy but the crew still took time to help me I had to handycap people with me and your staff was wonderful your manger is wonderful
I was at popeyes on grandriver n sthfield i orderd my food n seen a cookd roach n my food i complaind bout it i was calld a liar im lookin at dis person i know fb page n they capture wat i was sayin on camera they got roaches n they aware of it my trust factor is messd up now
Yes. You moderate my comment and then I’ll let u know the results of my 7th visit.
Yes. Pretty pathetic company. It’s the only chicken place around here in sun city center, fl.
So I moved here a few months ago. I’ve been 6 times. The first time, they don’t know what chicken wraps r. The second and third time, the window person said they have no chicken breasts. What? This is Saturday afternoon. They said we’ll drop one. Come back in 15 minutes. I come back, “oh, we sold it somebody else. We’ll drop another one.” Fifteen minutes later I come back, “oh, we sold it to somebody else. We’ll drop u another one.” I told them forget it. A few days later, come through the drive through again. No chicken breasts. “We’ll drop u one.” I say, “No. I’m coming in.” Get inside and said to the guy with dreds, ” I’m going to wait while u cook up a chicken breast ,” since once again no chicken breasts. He says “Who told u we have no chicken breasts. We have a few right here.” He showed them to me, so I actually got one that day. A few weeks before that I came through on a Friday evening about 10:30. The window person said they were closed, but the hours posted for Friday on the door say they r open until 11.
So last night, now my 6th visit to this popeyes, I get there just before 10:30 and ask for a mild chicken breast. (I developed a stomach problem a few years ago and cannot eat spicy food. What do they do. “Oh, yes. We have mild chicken all ready.” They give me spicy.
I’m pretty sure they thought I would jump right back on the highway heading for Naples, and I’d never know the difference, nor would they hear from me because I’d be too far down the road to bother coming back. WRONG! I’m on my way back now with their spicy chicken.
Why bother going a seventh time? I don’t know. It’s become my mission this weekend to see if it’s even possible for them to provide good service.
I went to the Popeyes at yonge and steeles in Toronto, although the food was good, the washroom was in deplorable condition, and the chart said it was last checked 2 days ago. It makes me wonder if the general food preparation cleanliness standards are being paid attention to, I’m not willing to gamble
Dear Sirs, 19 May 2017
I am writing to you to make it known that my recent experience with Popeye’s Louisiana Kitchen has been “Less than Stellar” nor even could the experience be called remotely positive. From the first week of February of 2017 I was hired and trained as a General Manager of the Kalispell MT store(franchise rights owned by Big Sky Cajun Chicken LLC Out of Billings MT) As Of right now I am serving a two week suspension without pay for a relatively minor infraction. I want it known that I am not seeking anything. Nothing. I have already given my two weeks’ notice that takes effect on 25 May 2017. I am leaving them full stop. My only interest here is protecting the young men and women that I leave behind me in the employ of BSCC LLC. I do not want to have anything to do with them (BSCC) professionally and here is how I arrived at this very poor destination. I was told that I could hire and build my own team. Josh Catt (Area manager) hired me a manager and promoted two others, even though I objected to the Choice of Victoria Howery and Scott Blackwell, She was 20 years old and no managerial experience whatsoever and neither did he. Neither of these two hires panned out for us. Now there was a third manager involved and his name is Denzell Bond, When Matt Colebank came to train me the week of March 6th I believe, Scott Blackwell, a Manager trainee at the time, came into the restaurant and reported to Matt Colebank (Owner) and myself (GM) that Denzell Bond (an assistant manager) had verbally and openly propositioned him to have a threesome with Scott’s wife and himself. Matt immediately got Josh Catt on the phone (Area Manager) and apprised him of the situation. I discussed the response with Matt and ascertained that he would be immediately written up and or worse. I was of the opinion that if there was any corroborating witness statements or evidence that he should be removed (terminated) on the spot. Imagine my surprise when he came in for his shift several hours later and Matt did not even mention the accusation, He told me privately that while he wants him gone we could not let him go until we have a replacement for him. To my knowledge He has yet to be disciplined for this incident even though I asked at least three times in the next ten days about how I was to proceed. I was told that Josh would handle it from here on out. There was one other incident which had just taken place last week. I am sure they know nothing of it and it is the reason for this letter…The new GM hired from their (BSCC) Burger King restaurant in Kalispell Kendra reported to me that Denzell had propositioned her the night before in her words “Hey Kendra, do you want to go back to my place and F*@ck ?” Kendra is a young 20ish very heavyset lady who has no self-esteem (in my opinion) and will do whatever her owners want her to do even in the face of no support from them such as I faced but pushed back on. I have less than zero confidence that they will handle this situation in a professional manner.
As I have been having issues with the owners as in a lack of support and communication issues (or the lack of it). This has led to many frustrations on my part. My area manager Josh Catt would give me one set of instructions, only to have Matt Coleback issue completely opposite instructions….causing many disruptions between myself and my staff. On my last day the day I was written up and suspended without pay for two weeks. Here is what led to that. I was told by AM Josh Catt to train Kendra the incoming GM on how to do the truck order….She was supposed to meet me at the store at 8AM on the 9th. She never called nor showed….I was unable to reach her on her cell or anyone for that matter…we were short staffed once again when she finally showed up she told me that she was on a call with Matt and Josh….I had to rush to the bank, there were deposits to be made and an order to be taken and placed I texted Matt and asked why hadn’t I been told ? I was supposed to train her on taking the order. He texted back that “just to be clear” you are not to train her on anything…that Josh and Katie Rehberg would train her (another shining example of “clear communication”). So I called Josh and voiced my frustration to him and asked him why can’t they show a little bit of professional XXXXXing courtesy? This was met with a question…do you think it is professional to swear at me? I apologized and explained I was not swearing at him….but out of frustration of the place that you have put me. I asked him what you want from me…I gave my notice so you have me until the 25th. What do you want me to do? Do you want my keys? Do you want me to work like this until the 25th? What do you want me to do? I want you to go and put the order in. I told him ok I’ll get it done. But when I got back to the store I got a text from Matt Coleback that said “some things have come to light and you do not need to return to the store. We will get in contact with you this evening” so I went home. Josh called me and told me to meet him at the store at 2pm and to bring my keys and stuff. I went in at 2pm he asked me to sit down but I remained standing he then told me here’s where we are at and pushed a write up at me explaining that I am being suspended without pay for two weeks and that I should sign it. I declined to sign it. He said he’ll see me on the 23rd and we will go from there. I have not received any contact from either of them since. This is way overblown and shows their completely misguided ineffective management style. This only goes to show that the punishment does not equal the crime. GM was written up for dropping a swear word, suspended for two weeks without pay. An assistant manager sexually harasses another manager and a GM No discipline. This is NOT the company that I want to work for.
The last thing is to remind you that I want nothing from them or you. I just want you to know how they are representing you. Which is anything but honorable? You must protect the brand.
Sincerely and respectfully,
David
Rob by local popeye over $50 2 Large familly meal chicken was not coated right salt nasty sold defected product not happy request refund nothing happen Complaint BBB and posted it in ripoff report
After a long day my wife and I wanted a quick meal. It was 5:30 in the evening. We ordered the 8 piece, (4 spicy and 4 mild), and a large order of onion rings. We got 8 mild instead.
Anyway, to make a long story short, The chicken was bland and stringy. The onion rings were greasy and tough. I should have known better when we opened the box of chicken and smelled old cooking oil/fat. The crispy skin hid a layer of nasty grease.
All-in-all a very disappointing meal. In fact, really nasty. We did not finish the meal, one piece each was enough to deter us from consuming the remainder.
Total waste of nearly $30!!!
We should have gone to Costco around the corner and bought good, tasty chicken.
By the way, both my wife experienced severe stomach discomfort later that evening, into the wee hours of the morning.
Wow! I am sorry about that. Did you find a way to get in touch with them?
I went to popeye restaurant at 2515 Hurontario street in Mississauga Ontario Canada and order 3 chicken breast to take out and I was charged for chicken breast, When I went home and started to serve lunch I found out that one of the pieces was not a chicken breast. I called the restaurant and asked to speak to the manager. The person that answered the phone told me that she is the manager and her name is Farah. I told her about the mistake and she said that I should have specified which part of breast I wanted. What I was given a piece of rib but the manager told me that the rib is also considered part of the breast. This is new to me because in all the years that I ordered chickent breast from other places I never had to specify anything and I was always given what I requested. I was not very happy with this answer because it was up to the employee to ask me what part of the breast I wanted. I told her that next time I want chicken I am going somewhere else. She was v ery rude and replied “Good for you” and slammed the phone.What king of customer service is this? This has left a very bad taste in my mouth and I changed the good opinion I had about popeye chicken.
Dear Madame/ Sir,
I am working at popeyes in New- York, and I got burn on my left hand on wednesday 12 April 20017.
I got Doctor note, and I have to return to work, on May 2,2017.
My Genneral Manager said to me, I have only two days pay.
I would like to know how many days compensation days ,I have right.
kind regards
How is it that you encourage guest to complete a survey yet, the restaurant receipts never display the restaurant number needed for the survey? Neither the address nor the telephone number is also not displayed on the customer receipt.
Store location: 107 S 25th St. Fort Pierce, FL
Dear Management Group Investors:
I just finished my travel & have time to send you this story.
I have to report the unprofessional behavior of the acting Manager of the Popeye’s store at the Luis Munoz Marin (LMM) International Airport in San Juan, PR.
First of all I love Popeye’s & have been going there for a long time.
After spending $23 (see attached receipt); I had 3 large chicken strips. After eating one I went back up to the counter & said: “Please, can I have 1 extra sauce, since I did not have enough sauce to finish my other chicken strips”.
The cashier informed me that she could not give me any more. Confused, I ask to see if the manager, using her authority, if she could give me 1 sauce. She then informed me that 3 strips gets only 1 sauce, while If I ordered 5 chicken strips, then I would be allowed only 2 sauces. Therefore if I wanted 1 additional sauce I would have to pay $0.39.
I said that there are no signs or postings of any kind that state this. I then said all I want to do is have some sauce to eat my strips. Can’t you spare just 1?
The answer was no. Pay 39 cents if you want it. Since I already paid $23! I thought that was not fair.
I asked her name & she refused, & said that I should contact the name at the bottom of the receipt.
I now am totally turned off to Popeye’s & I am telling you; my friends & relatives about this nickel & dime story. I guess its back to KFC!
Thanks
04/04/2017 at 4:30PM
Store 1824
85 Parkhurst RD, Chemsford, MA 01824
On the above date and time, Lisa and I Rithy as Customer had order the 11 pieces of chicken, breast, thigh and leg. The young lady working for PoPeys was taking my order. The young told me to wait for 8 minutes, we said OK, After 8 minutes passed I Customer proceed to the counter to receive our order, I confirm with the young lady ” is this 11 pieces Breast, thigh and leg. The young lady prepare my order said ” You order Brest, Thigh and Leg then I said Yes. After receiving my order I immediately approach to the table. We start to count our chicken order, our order had only 10 pieces of chicken. I immediately approached the manager and said” my chicken has only 10 with is short one pieces. The manager call up the young lady who took this order and said his short of one pieces. The young lady said ” I give two Breast and I don’t know what he did with” then the manager said” here your extra, I did not prepare the order for this order ” . I was upset and said I want my 11 pieces chicken which I have paid for. I don’t want your Extra. I have asked the manager to count but she strongly decline to count the pieces of chicken which I had received. The gentleman customer who stood by encourage the manager to counting the pieces of in the box of my order. She ignore the gentleman then continue to refuse then said” I have give you an extra pieces and then the communication escalated to argument. I asked the manager why can you count the pieces of chicken ?? , she then said ” it would be insult the customer” I response” NO you have my permission to count”. All the customer to alert of why she refuse to count. If she has count the chicken pieces and did not use the word HERE YOUR EXTRA pieces, I would not upset at all.
1. The young lady took my order intentionally deceit one pieces of the chicken
2. The manager Refuse to count the pieces of chicken that way she know something of the young lady did
3. The manager failed to take accountable for the action of her employee
4. Instead consult this issue by connoting the chicken pieces, she disgrace customer by mistreat in arrogant manner then talking out in changing subject away from her manager scope of duty. We then said “we will call your Corporate Office because you are the franchise that why you are trying to jeopodize Popeys business. The manager said” Go ahead call “.
5. The manager has warn us as the customer in this vocab ” DON’T COME TO OUR STORE ANY MORE”
6. We are love the taste of customer service of POPEYS when it first opening, but now the arrogant of the unprofessional in the business market of this location is start to has Red Flag in the social media.
7. We are as the community in Lowell encouraging for the chain of command to take action in re-correct the error element for the benefit of customer and Popeys company in the future image. Thank you for your attention
Fell free to contact us for further info via email above
I am in Jacksonville, Florida 32208 and last night was the worst experience i have ever had from a restaurant in my life! Your Manager Hannah (Store#157) was HORRIBLE. Me being a manager in Retail i would of never expected to hear a manager do and say the things she did last night in your restaurant. I clearly recognized that she does not talk professional at all and puts down her own associates in front of customers with no problem at all. I was originally a drive thru customer but my order was so messed up i just paid for whatever the associate gave me because there was a clear form of miscommunication of my order. I went inside to fix my order and I advised Hannah that there should be more training and you will have an awesome staff after she asked me why was i upset. Once i explained to her my opinion she clearly interrupted me and told me to have a good night as if i wasn’t even talking and turned her head. She advised her employee Emmit that he need to take the right orders because she keep fixing them wrong in front of at least 6 other customers. I just advised her that if she properly train the employees she would have a great store. What was the purpose of asking me why was i upset if she was going to interrupt me if because she didn’t like what i had to say. RUDE! I think that someone above Hannah needs to properly train her on how to address customers when there is a problem, and also how to work well under pressure, and also give her some good management pointers to continue to satisfy customers. my order was 3 $5 boxes, instead i ended up paying for 6 which was a total of $32.10. However i did give the chicken away to the homeless on the way to he hospital that i was visiting last night. But after that experience i think i will call the restaurant and make sure Hannah is not there before i go to get the right service. I also want to let you know that i did not get a receipt to submit the customer survey as well i was only given my credit card receipt. I really do hope that someone take the time and review this comment and improve your management skills with your employees, to continue to have great customer service.
On 25/03/2017 I went to Popeyes on 192 in Kissimmee 5 mins before close but drive thru was open for an hr more. I waited on the drive thru at the advice of one of the employees.The two wonderful employees at the order counter were impressed by my dedication and were looking forward to serving me but the manager/supervisor on duty told them not to serve me because I was not driving. The genius’ reason was that’s what they were told in training. He didn’t even have the guts to tell it to my face. If Popeyes tell their supervisors to discriminate against people who don’t drive, couldn’t they maybe arm them with a logical explanation or have signs that would save me the more than 30 mins I spent on the queue.
All on camera. drive thru .worker took my order swiped my card twice. I had to ask for my receipt to see if he charged me twice. And yes i paid for someone oder. Called the 1800. Made a Complaint and the managet ask me to bring the receipt back. The manager kept my receipt and told me to file a complaint with the credit card company. Call the 800 put in a complaint. No call back fron district manager no. All on camera 2 eyes would see he charged me twice and gave me one box. Headquarters didnt do anything no call back. The guess the entire franchises is fraud and yup never got my money back for the fauldlent charge.
Riverdale. Ga location.
Called headquarters 3x+ nothing done. No refund to my card. Never got my credit . Nothing
770896XXXXX
I went to Popeyes in Dover de (Dupont highway) my order #98 3/9/17. I found bitten off fingernails in my fish. Seems to have been mixed in with the batter. This is totally unacceptable and I have reported this to the health department and will never eat from popeyes again.
Dear Sir(s);
I AM WRITING TO INFORM YOU ABOUT THE DISGUSTING EXPERIENCE I HAD IN
ONE OF YOUR STORES. I WAITED OVER 15-MINUTES TO GET SERVED, WITH NO OTHER CUSTOMERS IN THE LINE & EVERYONE AT THE TABLES WERE EATING. IN OTHER WORDS, ALREADY SERVED. THERE WERE (5) EMPLOYEES BACK &. FORTH BEHIND THE COUNTER, LOOKING LOST REALLY, SO WHAT WAS THE PROBLEM.
WHEN I REQUESTED THE PRESENCE OF A MNGR./.SUPERVISOR, SOMEONE FROM THE BACK CAME UP LAUGHING AS IF HE NEEDED HELP HIMSELF!!
I CANNOT BELIEVE THIS POOR SERVICE. THIS IS THE SECOND TIME I HAVE GOTTEN A POOR RESPONSE FROM YOUR STORE. THIS IS WHY I FIGURED IT
IS TIME TO DEAL WITH IT THIS TIME. I SEE FROM PREVIOUS WRITERS YOU ALL
DONT RESPOND MUCH, BUT IF WE MAKE THIS A CLASSACTION MATTER, I THINK
THE RESPONSE WOULD BE SWIFT. TOU THRIVE ON OUR MONEY NOE PAY ATTENTION TO OUR DEMANDS!!!!
Order completely messed up at counter. Called manager and returned to store and order was replaced correctly. Food was good no complaint there. The problem is testing and training and that is the fault of corporate management. With all the complaints I’m seeing don’t you think you should step up your game?
I went to Popeyes the Popeyes on 8732 S Stony Island in Chicago on Tuesday Feb 21, 2017. I tried calling the store directly and the number is disconnected. So I called he customer service number and told them that I received the wrong order. I ordered (2) 2 piece dark mild meals and (1) 2 piece white mild meals and when I got to work I had (2) 2 piece white spicy meals and no third meal. They took all of my information and to date I have not heard from anyone. This is ridiculous, that it is taking this long for someone to get back to me.
Went to Popeyes on 13225 Millard Ave in Omaha, Ne on Monday and ordered gizzards! While eating the gizzards one of the gizzards was an actual piece of wood!!! Yes Wood. I have contacted them and haven’t received a phone call back. horrible experience and I will never eat Popeyes again!!! Gross
The Popeye’s location on Hwy. 3125 in Gramercy, LA NEVER provides the customer with the COMPLETE & ACCURATE ORDER that they charged the customer for! Twice this week, I placed a $30 order with Popeye’s and when I arrive home with my order items that I was charged for were missing from my bag! Why does this franchise have so much difficulty hiring Competent Workers that can Give the customer what they paid for and competent workers that can count money and give accurate change by counting the money back to them? I do not mean, counting back what the register is telling them to give the customer! I am not sure how Popeyes’s stays in business after reading all of the complaints posted about Popeye’s from many cities! Get your business together before I write you off and NEVER visit any of your locations again.
We were at your location at 50th and Kipling in Arvada, CO tonight at 8:30ish. The food was cold, the popcorn shrimp was not edible, no paper towels in the bathroom. We ate the crap anyway because we had come off a flight from dia and were tired and hungry. The kicker was that you all were out of salt/pepper. Who the hell runs out of that? Go across the street to Target and get some disposable salt and pepper shakers. We weren’t told about being out of those basic items until after we received our crap food. This is the second bad experience at that location in a row. We will never return to a Popeye’s again, nor recommend it. It’s too bad for us because you had better standards than this in the past.
I went to Popeyes Av. 65 De Infantería, Carolina, 00987
Teléfono: (939) 205-1069 on Tuesday at 3:30 more or less; by the drive thru because we love your menu. My little daughter need to go to bathroom so my older daughter bring her to the store bathroom in the mid time I was on the drive thru. When my daughter get out of the car the wallet fall on the parking. When we arrive to our house we found that we don’t have the wallet and call to the store to see if anyone saw it. We get to a police station to made the complaint to see your camera and been sure that the wallet fall out of the car. We did everything properly; we call to the store, we fill the complaint on the police station. Then on the store they tell us that we have to wait for the General manager to see the cameras. Ok we wait for another day,and then the manager tell us that he will be on the store at 10:30am. We been there from 10:00 am until 1:00 pm and he let us know that he will see it and then he will call us to verified if the wallet really was fall on the parking. What happens with your people???? If they had something to hide that does not want us to see the cameras.????? I will go to the news if he does not call us. We just want to made sure that the wallet fall on the parking. On the wallet was all my daughters ID’s from Tennessee. Three days waiting for the call why??? What they have to hide or they are erase evidence that compromise your employees??/ We don’t want to go with the police and made this a big bad moment we need to resolve this as friendly we can. Graciela Blanco 787-513-XXXXX
I’m writing to let you know about your new place in Newark, OH. They need to be shut down. The manager and workers are rude, the place was disgusting inside, the food was nasty and the prices were outrageous.
The manager and workers have been seen laughing at customers and not offering to help when it was needed by a guest. Case in point, a mother went in with 4 young children, she needed a highchair but couldn’t get to the chairs or booster seats because of the mop bucket and rag bucket setting in front of, and on, them. As she struggled to get the seats for the youngest one, she was also trying to handle the food and the children. The workers and manager stood behind the counter and laughed at her struggles and never bothered to offer assistance to her. This is totally unacceptable.
The food was not cooked right and didn’t taste right either, the prices were outrageous for what you were getting and it’s not a good experience. Everyone was excited about Popeye’s coming to town and we get this mess instead. They are giving you a bad name and reputation.
Just for your information, OSHA and the health department have both been called on them for obvious safety and health violations. I can see the place closing down due to these things and just the workers themselves sabotaging the whole thing for you. Congratulations on hiring the worst crew on the planet. 90% of all people who have gone in there said they would never go back and not suggest anyone else go in either. Just letting you know.
I forgot to mention that they also can’t seem to get the orders right or the food to the customer in a timely manner. They’ve only been here for less than month and already I can see them closing very quickly. You all need to look into what is going on in your places before your whole business goes down the drain.
I visited one of your franchise sites in Rockford, IL on Friday night December 9th around 5p.m. and the parking lot lights were not on. I told the girl who took my order and she mention this to the manager on duty, he said he know but was very busy getting orders out and didn’t have time. I was not comfortable walking into the dark lot. I really think that the lights should be on a timer so they are on when it’s dark out. I love Popeyes but will not stop in if the lot is dark.
I was at a Popeyes located at 4809 W 77th St. Burbank, IL. I was given chicken that was still bleeding (not fully cooked). To make a long story short, the Customer Service was poor, not only was I given raw chicken, the Popeyes employee was rude because she asked me if I wanted the next piece and I didn’t know what she meant by next piece. What she meant to say was another piece.. she was corrected by her co-worker. Anyway I can hear her tell her co-worker, “she act like she didn’t hear me and I already said it once!” as if I was bothering her because THEY gave me raw chicken! Would they rather have me call the board of health or possibly get sick and sue them!? Not one time did they apologize or anything, instead there was an employee being a smart ass!
A new Popeyes recently opened in DeKalb Illinois,the town was so excited about the new restaurant.On opening day traffic was backed up for miles,the sad thing is that chicken was very greasy,fries were cold and they had run out of clean dishes,it was overheard that the manager told a worker to use dirty dishes,because they didn’t have time to wash them.I immediately left and refuse to go back,so sad.There has been alot of people not willing to go there.
I was at the Benton Harbor, Michigan store. There is a sale for a $4.00 box of chicken tenders, side and a biscuit. They told me they didn’t have that sale because they were OUT! They then told me I could get either a 2-piece chicken or 3 tenders with a side and a biscuit for $5.00 How can they be out if they can offer it for $5.00? So. o.k. I get the $5.00 box. But then when I get home, 3 and a half miles away, the order was not even close. I had to go back and return this order and get the correct order. The young man at the register handed it off to the young man at the drive thru, then he handed the bag to the young lady filling orders. She filled my order, put it on the counter and walked away. Not even saying “sorry for the confusion “. I was just glad I had my receipt, because they made me feel like it was my fault.
I visited the Popeyes on River Road in Columbus, GA at 11:00am last Saturday. After placing my order at the drive thru, I was instructed to pull forward and wait for fries to cook. I ask they put sauces in bag for me. I waited 22 minutes for my order to come out. Upon getting home, all food was cold and their were NO sauces in the bag! I called the store and spoke with Charles (Manager) and explained situation to him. His response was, “What do you want me to do?” I don’t understand how a company with their attitude and poor customer service stays in business? I’ve never been a customer of Popeyes, but my husband and son like it. I will NEVER go back!!!! Just FYI for future customers!
A month ago, I endured a terrible experience at your restaurant. It was not even 9:30pm when I entered the restaurant, and was told by an associate named Naquisha that the dining room closes at 10pm. When I tried to explain that it was a to go order, and that I preferred to take my time and read the menu rather than use the drive thru, I was told that the register was already closed. Her tone implied that there was no changing her mind. So I went through the drive thru. I ordered the first half of mine and my husband’s meal, and was rudely and abruptly interrupted before I could finish. When I stated the next half of my order, the associate (leaving the microphone on) inquired to her fellow staff if they had that item (her tone doing so implied that if they did not, she would not prepare it for me). When I received my order, half was wrong and/or missing! I didn’t discover this until I was already delivering the meal to my husband. I shouldn’t have had to check to make sure my side was there, or that my drink was correct, and I certainly should not have had to beg for my utensils and sauces, as though to provide them to me was such an endeavor. Mind that my drive thru receipt said 9:31pm, not even closing time yet. There should have been no need for rushing.
Now, allow me to explain where I was mentally that night. My husband hauls fuel at night. His tanker had broken down on the side of a very busy interstate, and he was going to be stranded without a meal for several hours. It was dark, it was soon to be getting late, and I wasn’t altogether sure where he was, so I was going to have to try to find him. I’m 7 months pregnant now, so I’m already not always feeling well, and that night was no exception. Now my concern for my husband, and for finding him to bring him a meal, only doubled my stress level. This was the only thing he requested. He was tired and stressed, himself, and very hungry, as he works very long hours every day. I came to the restaurant because this meal was going to help put him at ease. Now, after all the personal worry and stress, I had to deal with this belligerent, apathetic staff who were very rude and inconsiderate, and quite obviously not following restaurant policy and protocol.
Now, I spoke with one General Manager, Xavier, regarding this. He instructed me to discuss with my husband how the restaurant could make it right, with either a full refund or a replacement meal. When I called him back, he informed me that he no longer worked for the company and gave the name and number of the individual who could help me. I called Brian Savage, and left a message. He never returned it. I called the store and spoke with the manager there. She assured me that she would make this situation right. She couldn’t apologize enough for what had happened that night, and the confusion following with the sudden change in management. I’ve called numerous times, leaving a message each time. She left a message, but when I returned her message, I never heard back from her again. That was September 26th. I have provided my desk number at work and my personal cell phone number in these messages, so there’s no reason for my being ignored.
I have included a copy of the receipt with the notes requested of me to make on it in this letter. But, I’m convinced that nothing will ever come of this letter; no attempts will be made to make up for this restaurant’s contribution to that stressful, scary night. I will not be returning, nor will I endorse this restaurant to my friends, family, and coworkers. Furthermore, I have made all of this known on the feedback page on the website. Our needs with this type of dining can easily be met elsewhere.
On the off chance that anything may be done to make this right, I will provide my contact information once more. My desk number is 803-818-XXXXX, and my cell phone number is 704-689-XXXXX. I always return messages from both of these numbers, so the excuse of my not returning calls would not “hold water.” But, I will be honest, I’m not expecting anyone to care enough to call. I just felt that it should be made known that a family who once frequented this establishment pretty often will no longer be doing so, and why. Hopefully this will be remedied quickly so that no more customers are lost.
Since I’m not able to attach the copy of the receipt, I’ll explain what the order was supposed to be, then describe what we ended up getting. The original order was 3 3 Tender Combo with Mashed Potatoes and Gravy as a side, with a Coke to drink, and a 2 Piece Dark Meat Meal with Mashed Potatoes and Gravy and a Sweet Tea to drink. We were missing a side, my Coke was a Cherry Coke (which I find disgusting, by the way), and then I had to practically beg for the utensils and dipping sauce, not to mention that they charged me for a 2 Piece White Meat Meal (which is a difference in price, from what the manager told me). At least my husband was able to enjoy his, for the most part, since his wasn’t technically wrong.
I visited your Sumter, SC location on Sunday, September 18, 2016. It took almost five minutes before anyone came to the drive thru mic. I ordered chicken tenders and fries and a two piece with Cajun rice. The fries were cold. the chicken tenders were hard as a rock and the rice was under cooked. I wasted $10.00. When I got home which is a 15 mile ride. I had to cook a meal, because I couldn’t eat what I had purchased. I called the survey and the next day I emailed. Received a call from a Richard in Sumter. He left me a message and when I called him later. I was told he was to busy to talk. I don’t think you all will have a long run in Sumter if this is the norm. What business tells a phone caller they are to busy to talk? What new business serves cold old and under cooked food when it takes 5 minutes to come to the drive in to take an order? everything should have been hot and fresh taking that long.
I went to The one in Burlington,Washington the employees don’t bother to listen to get your order right.Then they don’t pay attention to other customers bringing animals into the restaurant’s dinning room that is not a service dog, This was a little fuzz ball pomeranian ,and they were just at the counter ordering with the dog in her arms. They sat right behind my boyfriend and I and he is highly allergic to pet dander. We had to leave right away without finishing our food. The employee’s there acting like they don’t care and after I got off the phone with the manager about this all I could understand out of him was ” I WASN’T THERE”. well for one they need to hire management that people can understand when dealing with a complaint. My suggestion to Popeye’s if they are going to hire people who can not speak English very well or Clearly is to send them to a SPEECH SCHOOL so they can learn how to speak so people can understand them. Then Popeye’s need to make there contact info easier to use for complaint’s. But reading alot of these comment’s here This company don’t care about their customers experience . I will never go back to another popeyes in my life not even if I haven’t ate for days and that is the only place open.
The supervisor on duty at the Lockwood Drive, Silver Spring, Maryland location was rude and lacked good customer service this morning when they opened up the restaurant. I am not used to being talked to in that manner.
Upon leaving the restaurant, I believe I heard the cook say to her “you still should not have talked to her that way.
On Sat July 23 rd I asked to speak to the manager at Popeye on Dunlop st.in Barrie ont I Tina came on the phone and I ordered 2 16 pc plus 3 9 pc tenders with fries and biscuits and mashed potatoes and gravy to be delivered on the 24 at 5 for a celebration of life dinner, we went over the order twice to make sure everything was correct.5 oclock came and went on sun with a house full of hungry people I called at5.15 was told it was on its way it finally arrive at 5.45,I asked the delivery man what time did he receive the c all he said 5.30. When we went to take the chicken out the 3 9 tenders were not in the bag,called back and he said there was no order for the 3 9 tenders and I said we were charged for them,so he finally relented and said he would give it to us for free which was not true as the bill was 121.00 and change plus a 5.oo tip put on and that is exactly the amount Tina told me,and we had to go and pick it up. Terrible service their franchise should be taken away.Will never go back again!
I live in Crowley la where there is not a huge opportunity for restaurants I have few friends that’s employees of the restaurant where that are treated so badly from management love new the Gm is so afraid of her assistants that she is losing people she have people that’s been with her since Popeyes first open on Crowley and people she can call any time if needed but they are the ones she treats bad because one assistant and her husband has to work the same shift sometimes are this assist don’t like this person so Linda take them off the schedule and will not tell them just that you are not on the schedule this week who does that and one long story get someone in their with a backbone kinda good person but no backbone
I walked 8 blocks to Popeye’s restaurant and ordered the ten piece meal special, when I got home, there was only eight pieces, I called and was told that I could come in the next day and get the two pieces I was shorted, I was not told to bring the receipt, and the only receipt they gave me was the one for my credit card which didn’t have what I ordered, only what was charged to my card, when I went back in, I was told that without my receipt, there was nothing they could do, I told them who I had talked to on the phone and they told me when she worked next, I went back in when she worked and again I was told that I needed the receipt, I talked to management, her name was Precious, and again was told that I needed the receipt, I was not asking for a refund, I just wanted what I had paid for, I was upset, but I still ordered the boneless chicken wing special, I took two pictures of the size of the wings, about the size of a Nickle, it was a joke, I was Manager for Jack in the Box restaurant for ten years, if one of my customers came in with a complaint like mine, I would have made sure that they were completely satisfied with how I handled the complaint, mistakes happen, but when nothing is done to rectify the problem, then that restaurant has a serious problem, I will take my business to Kentucky Fried Chicken, at least there when they get a complaint, they correct the problem and make you feel that you are valued as a customer, I did not feel that way at Popeye’s
On this date at approx. 13:31 my wife and I went thru the drive in at Popeyes in Henderson store #11730 and ordered a 16 piece meal with 2 coleslaw and 1 mashed potatoes.
When we got home we notice that the order had 10 pieces of chicken wings 4 thighs and 2 chicken breasts. My wife called the store approx. 15 minutes later and asked for the manager whose name was Scott (who on every occasion we have eaten there he is never smiling or friendly) Rachel is the one who spoke to me and when she told him our complaint he stated he did not remember our order15 min later. My manager who I work for remembers things from months ago. In a town where hospitality is the business and customer service is taught almost as a religion this store does not come up to par.
We have received better service in the “ghetto areas of north las vegas.” It is a shame that your franchise owners cannot be contacted and they rely on managers who are inefficient and uncaring in their jobs.Managers who have no clue what customer service is. I am sure we would receive a better response from KFC and Churches.
This site did not have an option for refusal of service. I am absolutely appalled. My husband who is the local Detective for the city went to the named location to place an order for dinner after working 14 hours.He went through the drive thru, and yes his police radio was loud enough to hear. He was ordering a Chicken Po’Boy sandwhich and the gentleman chuckled and told him “the machine that makes the Po’boy sandwiches is not working”. Then he and other staff members began to laugh. My husband did not feel comfortable to try and order anything else at this time and said thanks and drove off. I completely understand everyone has their personal opinions on current events but this is absolutely rediculous. I am a biracial individual who is married to a great cop that has put his life on the line for many and who is a minority himself. To make jokes and a mockery of him as a paying custmer is absolutely absurd. I am not askong for anything for free, but something needs to be done with the staff of this location. Because I am sure if there were any emergency to occur at this establishment, the very same detective that they treated so rudely, will be the same one arriving trying to protect them. I will be reaching out to fellow departments and locals as well.
First of all Popeyes has made it almost impossible to get a hold of anyone to explain the bad customer service experienced
First number given to me by manager was a survey for free food …..not what I wanted
Second number was a generic cust service line that couldn’t tell me who the complain would goto
This complaint is meant for corporate to see how their franchises make the Popeyes brand look
Complaint is for store # 2648 run by franchise Sailormen 0010 located on Hillsboro Blvd in Deerfield Beach Florida
Please contact me @ 239 8228XX for details
I feel I have been discriminated against and not treated as a customer should have been
It has taken me an hour to get this far and honestly don’t think anyone will contact me
I have enjoyed your food for 20 yrs and it saddens me to give it up
I will share my bad experience on social media as that seems to get more results than trying to contact someone at corporate office which I have learned is impossible
I’m not looking for anything free just some respect that I didn’t get
Maybe corporate needs to spend more time with franchise to educate some more customer service skills
I will be fair and wait for a reply so I can give details. That will let me know how much Popeyes really cares about their image or customers
I understand this is a new place in Sioux Falls, SD and that it is going to be very busy for a while, however, I think you need to know the outside traffic pattern that is set up here is AWEFUL. Why did they not route the traffic to the North side of the parking lot instead of right next to the Handicapped area in front of the building?? It was impossible to back out with the incoming traffic right behind you. Makes no sense at all! By the way the food was great and the staff will get used to the huge amount of people. I did see a lot of people coming back up because things were forgotten too but it was packed!
This complaint is about the Plano Tx Store on Preston.Not sure if you know this but their is one black lady in this store.who shuts down the drive thur early.I head her say to her employees.stop taking orders . and don’t answer the microphone.we are going to leave this customer at the window to run out the time ..I tired of waiting on these DAM CUSTOMER S I am not stating late.I want out of hear.I. am parked at the drive thur.behinds me 9 cars.I was the last served.they still had 20 minutes left.but she refuses many customers.she left me at the window .15 minutes to run out her time.( she was laughing the whole team was playing) I see my food waiting on the counter.but she doesn’t give it out .until 5 minutes before closing time.if you care about your restaurant see for your self show up Friday or Saturday.then you can see there are a lot of customers turned away.that should be waited on , your losing a lot of customers.PLEASE FIX this problem.when you fix this problem shoot me an email at angiewashburn7 at gmail.com .your help would be greatly appreciated Thank you Angelia washburn
June 28,2016 7:25 pm San Antonio, Tx.
This was our first and LAST time at this location.
We arrived at 7:25p.m. and FINALLY received our order at 8:08 pm The staff seemed more worried about the customers in the drive thru than your patrons in the dining area.
I tried to be patient the store was busy BUT C’mon 50 mins to get our food. So when I finally asked to speak to a manager the 2 mgrs. that were on site were in no hurry to speak to me. Finally a mgr by the name of Leslie came up and I explained my frustration and asked for my money back and/or my order which I had already paid for, she sighed as if I bothered her then said I’ll go make your order, its going to take 2 mins the strips are cooking…Last I checked It didn’t take almost an hour to cook tenders.
I tried calling that store today to speak to a mgr and the phone just rings. There were other customers who were waiting the same amount of time as me if not longer. One employee gave wrong orders out to not 2 but 3 customers there was so much confusion and chaos in that kitchen. When I told the girl again its now been 5 more minutes where is my food? She walked off and started grabbing and throwing bags around. Perhaps this is not the job for her. When I asked for my money back she did not budge.
This locations needs more customer driven mgrs. AND employees.
The address is 14107 Nacogdoches Rd.
DON’T EVER VISIT COVINGTON OHIO SERVICE PEOPLE ARE RUDE MANAGER NEEDS FIRED!
today I visited popeyes in 502main st in Covington services was awful they didnt give us folks and I payed for extra wings they didnt give it to me so I call to speak to manager she said my name alysia so started laughing at me told me it was not that SERIOUS mind you I did pay for it thats stealing never visiting any popeyes ever.
After my visit on June 21, 2016 I don’t think I will be patronizing your restaurant on Midlothian Turnpike in Richmond Virginia again I was dissatisfied with one the service to going to the driving in and not being able to get what I ordered and three talking with the manager at the time I feel that one the service is horrible
We visited the Redding, Ca. restuaranton Cypress Av. First of all, no one was overly friendly. Next they ran out of the special, magnolia chicken. They had no other specials. My friend noticed a board with daily specials that had been turned around so it couldn’t be seen before ordering. We ordered 2 meals that totaled more than $16. After a pretty disgusting dried up meal, my friend walked over & turned the sign around to be seen before ordering any outrageously priced meals! Nothing was hot, just barely warm. Getting back to the sign, employee said some rude things about it and told us don’t come back. Totally uncalled for! We had already said we would never eat there again. Then the employee who said she was the supervisor came out with another employee & wrote down the license plate #. What is up with all this crap? We used to look forward to eating at this Popeyes, but each time we have been there, the food got steadily worse. KFC rules again!!!!
This experience today may have been the worst i have ever had at a fast food facility. This is my second time visiting this location, and both times were very unpleasant. The first time the employee whom worked the register was very rude and impatient. I asked her to simply explain the price difference and amount of food on the special, vs ordering a similar meal from the full priced menu. I told her i would like to order another piece of chicken with my two piece special, she then goes on to ask “oh two pieces aint enough for u?”. That was very rude and demeaning. Today I was going to order my food until I over heard an altercation she (the same employee) had with a customer. She was an older woman whom I recognized from being a very active member of the community. The elder woman was returning a meal she had purchased in the drive threw that was incorrect. She mocked the elder woman and accused her of “eating the food” and trying to return it. The employee argued back and fourth with the senior citizen until finally a manager interrupted, after several minutes. She was so insulting to the woman that it caused myself as well as another customer leave. I am so disgusted with this pop-eyes and its lack of management over its under qualified and ignorant employees. Several of my peers have also complained about this SAME employee and her horrible customer service. We have vowed not to return to this location until action is show to progress the lack of hospitality. I look forward to hearing a response, thank you.
I’m a regular customer of popeyes. I usually go to the one one 355 in Gaithersburg, but last night June 6, 2016 I’ve decided to go to the one in Germantown. Store number #117 address 19911 A Fredrick Road Germantown, Md 20876. I live 15mins away when i got home we had to warm the chicken up because it was cold. Also the chicken taste like it was sitting in old grease and not even fresh. I have a family of 7 we all got sick including me whom is pregnant. I took the 5 pieces back which we didn’t eat 10am as soon as popeyes open. The general manager on call Catalina Sosa repeatedly cut me off as i was speaking and was being very rude. She used no type of professionalism. I told her my family got sick and i just wanted fresh chicken. She told me to file a complaint with the food and administration. Was that suppose to be funny? I spent $42.91 June 6, 2016. I didnt want my money back or whole meal done over I just want fresh chicken. All I recieved from Catalina Sosa was an attitude and 8pieces of chicken rain check that wont even feed my family. Thanks for reading my concern
I just want to say that I have never been to Popeyes chicken before and NOW I know why. THEY SUCK real bad!!!! I am in Chicago visiting my friend for her daughters graduation. We drove from Shaumburg into the city and stopped at the one in Ervin park to pee. They had the bathrooms doors locked and informed us that we could not use the bathroom unless we bought something. So, we decided to have lunch (to go) and bought chicken tenders. OMFG!!! They were horrific…. Oh, and let me say that the employees were horrifically mean and rude and short and snotty. They gave us Dr pepper and it tasted like brown water with a touch of sugar. We took it back and the lady not only made a nasty face at us but also rudly told us THATS JUST HOW IT TASTES!!! She did replace it with COKE, but that wasnt what we wanted. The tender strips were NOTHING but breading. And what little drips of meat that was able to be found in them was RUBBERY…The fries were what we in the resturant business call “DEAD….” They were awful. I was completely disappointed and unsatisfied and disgusted with my experience there.
Just visited our Popeyes in Clute, Tx. They were out of all white chicken and had no fries. So we got a 12 piece meal only to get home and be shorted one. So 11 pieces for roughly 30 dollars. When I tried to call the clute number it is out of service. Please help.
483 E Route 173, Antioch, IL 60002 is the Popeyes i am putting in complaint about. i used to go to always above the KFC until today. I normally use the drive thru but got a hair cut next door. today (5/10/16) i placed an order and used the restroom.To my suprise the restroom was filthy and disqusting. toilet brushes on the floor,toilet paper on the floor.dirty old tile,urinal didnt flush and flies all over. after that i got my order and looked behind counter in kitchen area and it looked horrible. very dirty and unorganized. i am very disappointed that a franchise would look so bad. BTW i am calling health department tomorrow and reporting them. also the dining area looked filthy. I expect better from you.shame on you!
RE: Unfair treatment by manager in store #16205 Sierra Lakes Pkwy, Fontana, CA on 5/7/16 @6:44pm
I was dining in and I had placed an order and requested a water cup because I don’t drink soda. I got the water from the dispenser and sat down with my meal. I poured the packet of Hawaiian Punch into my cup and proceeded to eat my meal and drink my drink. When someone from behind the counter approached my table and confiscated my drink by the time I looked up he was stating “this cup is for water only.” His actions totally caught me off guard. I than stated that if you would have asked you would have found out that I brought my own drink and added it to the water, I than lifted up the from the table (which was right in front of him) the packet that the drink was poured from. Had he or his employees been observing me that would have seen where the drink came from. He then began to tell me that he had already caught 3 other people stealing drinks. I said what does that have to do with me? His actions were so unprofessional, he was loud and rude. He came over to my table he did not address who he was he just assumed that I had stolen a drink. He has no right to put his hands on my drink or approach me with that type of mannerism. When I requested to speak to the manager he told me that he’s the owner. I will never dine at that Popeye’s again. I shudder to think on how he has approached other customers.
I was embarrassed and humiliated, I have never in all of my life been treated like. His employees there witnessed this entire incident. I know that people get the water cups and fill them with drinks that they didn’t pay for. This wasn’t the case and I’m sure that I’m not the only customer that uses Crystal Light or any other powered drink in their water cup.
I know that he has a problem with management and resolving issues because if he didn’t he would have never approached me the way that he did.
Thank you for your attention in this matter.
Store 9112 I purchased chicken today on Mother’s Day and I am a senior so the manager had to give me my discount while saying I must like it here instead of just thanks. I wanted to tell her I am reason they have jobs. She made me sound and feel like I am a chicken junky.
Yeah I would like to bring to your attention that there was a harrassment with one of the cook’s that works at popeyes.The one on Pine Island.Anyway The cook’s name is freddie he harrassed me 5/4/2017 little bit before 12pm stating that I was suppose to give him a reason on why I didn’t talk to him the whole weekend long.He haulered at me called me a retard & a stupid XXXXXX several times in a row,& said that If I didn’t quit lieing that freddie the cook & his bigger cousin nikki & kedra would all put me in ruth cooper asylum. 🙁 & makin me talk to him.& then had the nerve to get his bigger cousin nikki to talk to me.I got sooooo frighten out of my wit.I had just kept on minding my business.It all started with me saying “What!” Then Freddie said “What!” real loud then that’s when freddie started yelling at me like I was his dog or something.I’m not the only one that got harrassed.My friend wanda manson got harrassed & Then my other friend jackie martin.She also got harrassed as well by all 3 of them (nikkie,freddie,kedra) just like ganged up on her & I seen that for my very own eyes. & then I got also harrassed from freddie claming that I was the one that got larenzo & my friend jackie in trouble but I didn’y do nothing of the sort.When the cook freddie was using that against me.I’d like to have this reported A.S.A.P Please.Please email me at: htollison491 at gmail.com this is still goin on & All 3 nikki,freddie,kedra don’t know how to control thier hate against us employees there or the customers.Their treatin their customers like crap.I have already told Kachana Alex about this.She hasn’t talk to them at all about this matter.
hi my name is marshall well i went to your store at 24 an w north ato buy some chicken on 04/22/2016 and there was alot of poeple there an they told us that we had to have the exzact money to pay for what we order an if i order something for 5.95 or 23.50 i would have to that amount never heard of that be i had to drive from the north side to the south side to get what i wanted thank marshall from milwaukee .wis
I have never in my life experienced this type of customer service in my life! I went to order seven specials and this store always try to convince you to get spicy and I told them I would wait. They said it will take 15 minutes. I was in the drive thru and it was like five cars in front of me. So I went parked right in front of the store by the drive thru so I could see when the car in front of me me was up. So when I seen the car I had sent my daughter in. They told my daughter they cancelled my order and all they have is ten pieces of chicken. I went inside the store. The manager said the exact words your daughter is lying. We proceeded to go back and forth. I told him to drop my chicken and he told me it would take another 15 minutes. I said ok I need your name and the store manager name. He told me he don’t have a store manager name and refused to give me his name. No one has on badges in the store. I told him ok go ahead and do my order and I’m going to my car to get my phone. When I walked in the store he was on the phone with the police saying its a crazy lady up here and she won’t leave. One he never asked me to leave and he called me crazy. So yes I waited on the police bc I did nothing wrong. Of course the police didn’t do anything and got his info for me. The store on 905 N Beltline in Grand Prairie Tx has the worst customer service and management I have ever seen!!!!
Hi. I visit a popyes in new orleans the customer service was awful a manager by the name Carmen was very disrespectful to another employee she put down our food and walked off the service line I set there for about 15 to 20 minutes waiting on my food that was already made and ready to go so employees came up I’m not sure of her name I didn’t see her name tag I know she was kind of heavy weight and had glasses on and fix our food and she had a beautiful attitude even though the manager was so disrespectful so who do I talk to or how could I talk to someone about this issue that I had at this Popeyes I will never visit this Popeyes again the store number was 2383
Where can I file a complaint for a specific Popeyes Louisiana Kitchen location? Today, I visited the nearest Popeyes by my house (Pennsylvania avenue, Brooklyn, NY) and was completely aggravated and disgusted with the treatment that I received. Upon walking in, the place was PACKED. The lines were chaotic and unorganized. Okay, no problem. I didn’t make a big deal out of it. When I got to the register, I ordered two $5 boxes and asked for two thighs and two breasts. I was then told by the cashier that I could only get either breast and wing, or thigh and leg. I’ve never heard this before nor is it in the fine print on the advertisement. I have been to other Popeyes locations and have gotten the two thighs or breast and thigh together as I requested. After being told that I couldn’t get what I asked for, I asked him if I’d be able to get what I asked for and just pay extra for it. I didn’t care how much extra. He told me no, and was completely unwilling to work with me. I gave in and just decided to get the thigh and leg like I was being forced to. After placing my order, I stood and waited for my food. While waiting, a woman standing next to me proceeded to order the same exact thing that I had just asked for, a $5 box with a thigh and breast. The man behind the cash register rang her up with no problem! What’s the deal with that? He then basically threw my bag of food onto the counter without telling me whether it was mine or not. This is not even the end! I decided to ask for a manager and BOY the manager was worse than the cashier! She was extremely rude and ghetto, siding with the cashier and telling me that I couldn’t get what I asked for, and told me I was lying about the other woman who ordered the same thing as I did. Needless to say I asked for a refund and traveled 30 minutes away to a better Popeyes on Flatlands Ave where the food was delicious.
We come here all the time to get food. And every single time there is an issue. This is a bit ridiculous. Seriously. The one time we want some decent chicken, there is always something wrong. Today, went through drive thru for a small dinner. Got an 8 piece spicy chicken (asked for wings and legs please), then a Cajun fish po boy combo with fries and coke. First off, my fries weren’t in the bag when I got home. Even after the gentleman repeated it. The fish sandwich was old. There was hardly any actual fish in the cold breaded ‘filets’. It’s was basically cold bread with lettuce. The chicken was not wings and legs like asked for. It had everything mixed. I rarely say that I wasted money, but today that’s what it felt like. $20 for a bad sandwich and missing fries. Sad to say another disappointed experience at Popeyes. We’re really try giving this place another chance everytime we come and it never happens. I even tried calling the store several times now and got no response each time. Is there anything that can be done?
3/27/2016
Store 2631
Ticket #326
Total $20.77
Have the card receipt as well if needed.
March 6 2016. 6:36 pm
We placed our order at 6:3pm for 12 pc dinner with 2 extra sides and gallon of tea Order # 4797 from server #24 Christina at store # 2635 on Hey 1 in Raceland, La. We proceeded to the window and paid. Then we were instructed to pull up and wait for order to be brought out to us when it is ready. At 6:55 my husband got out of the truck and stomped to the counter asking where his damn order was. He was told it was on the counter because they’d forgotten about it. Mid way through our meal, we realized that we had been shorted 2 pieces of chicken. I tried calling twice to complain,but as usual, the phone earlier just rings forever.
This branch has had issues for over 20 years. Obviously, management is lacking ability to train professional, courteous, and attentive associates to serve our community. The branch patrons return for the product not the service. The service is ridiculed all over town
When will corporate step up to improve the service for the franchise we love.
Pulled into the Popeyes drive thru at 4556 Highway 1, Raceland, LA 70394, Popeyes #2635 at 11:36am today, Tuesday, March 1, 2016 to grab lunch. NO menus on the menu board, I had to repeat myself twice for each item I ordered and in the middle of taking my order I heard her personal cell phone ring and then she answered the call…I was never asked to hold or anything, she rudely came back and I had to repeat my order once again. Couldn’t understand my total when she said what it was. Got to the window and was asked if I placed an order, I mean honestly why would I be in line if I didn’t place an order…nothing was fixed, drinks or anything. Finally started receiving my drinks and then meals, did not receive any napkins, wasn’t asked if I wanted ketchup. Arrived at my destination, checked my order and the order was incorrect also, I ordered 3 combos, two 5 piece tender meal with French fries and large drinks, one mild and one spicy & one surf & turf…the mild 5 piece tender combo was only a 3 piece so I paid for food that I didn’t receive. Normally I would’ve went back to the location and correct the situation but I did not feel like dealing with anymore rudeness from this location. My receipt has 6 Tyese S as the cashier and my order number was 4934.
I have never had an experience of this sort at any Popeyes and I’m not sure on how serious anyone will take this complaint but working in retail I know that the customer is right 99% of the times, you do not answer your personal phone while working and especially not handling a customer and you are to be nice and friendly at all times!!!
I placed an order at the drive thru on Friday, February 5, 2016 consisting of 2 shrimp tackle boxes, a 4 piece dinner and 2 apple pies. I pulled forward and paid for my order. As the cashier hands my card back to me she asks me to pull forward because they are waiting on my shrimp. After waiting for 20 minutes, I was able to get the attention of an employee bringing food out to cars that pulled up AFTER me. I asked the employee to please check on my order and explained to her that I would have gotten out and checked on it myself however I had my 4 month old twins in the back seat and could not leave them unattended and it also would have been too XXXXbersome to bring them in with me especially considering that it was 48 degrees outside. At approximately 7:05 pm a different employee came with my shrimp tackle boxes, told me thank you and was turning to leave. I had to ask her where the rest of my order was. I explained to her that I had a 4 piece dinner and 2 apple pies as well. She took my receipt to go check on it. She came back out at 7:11 pm with my 4 piece dinner and told me that it would be 1 minute on my apple pies. Finally, at 7:15 pm she came out with my dessert. I told her thank you but at that point I would need a manager and a refund. The manager came out promptly, I explained to her that I had been waiting for 45 minutes and did not feel that I should have to pay for my food. She did not argue with me, in fact she apologized and gave me $20 for my purchase and let me keep the food. Yes, I am satisfied with the way the manager handled my complaint and request however since my daughters have been born (4 months ago), I have visited this Popeyes restaurant 3 times and EACH time I have had to wait at least 20 minutes for my order. I am not sure if it has something to do with 2 other nearby Popeyes restaurants that have closed within the past year or so but there is absolutely NO reason why I should have to wait 45 minutes for an order valued at $20. I could understand if I had placed a large order. At this point there is ABSOLUTELY NOTHING that ANYONE can say or do for me to visit that location ever again. That staff needs some intense training on procedures, protocols and customer service IMMEDIATELY!! I have no words to describe my disgust and disdain for the experience that I went through 4 days ago. In fact, it has taken just that long for me to be able to calm myself enough to file this complaint. I trust that this complaint will be taken seriously and ALL of the staff at store 3027 be trained properly to serve customers as though they matter.
Hi i used to Work at one of ur establishment station at Lodi ca…. Although I’ve enjoyed working there my time there was cut shortly due to poor management and lack of leadership. What I don’t understand is while employed there, the store manager seems to not be honest. As a cook I understand my duties and work my hardest to achieve and meet the requirements set there, I understand why their asking to clock out on time mainly due to the high labor rate, but what i don’t get is there telling us to clock out and go back to finish our station, which I believe by law it’s not possible to work while off the clock… They done this to me a few times….also my brother has not yet been paid or giving his first check it’s been a month and still haven’t seen anything from them…. When asked they seem to have an excuse to why his check is not there, but insisted they pay him from there own pocket which he has to pay back….they never scheduled him but yet he’s still active on there payroll.. When asked they say they need to free up 30+ hrs for him to work. I ask if I was to take30 hrs from my shift will they schedule him.. Yes was there reply…. So I cut my hours but yet he was still not scheduled when ask they avoid the questions. Fed up I decide to quit my job so my brother could start the reply I got from them was no he will also be terminated, which I feel is discrimination…..because I’ve decide to leave they’ll fired him for no reason…. Pls get back at me with an answer to my problems…. Ty
My first and only time at Popeyes in Sterling Heights Michigan. Never again. The young lady taking the order was super nice and I never being there before was trying to decide. I got the Tackle Box for $4.99 and I wanted some chicken. I asked on the 8 piece dinner , she said you get one side, 4 biscuits and 8 pieces of chicken, your total would be $20 and some change, ok, I will take that. I asked if that was the total with the tackel box? She replied no, it would be $26 something. I said 20 for an 8 piece meal,? Yes she said, I said ahhh, cancel that meal, I will just order the 10 piece chicken for $12.99. The lady filling orders behind her threw her hands up in the air and was upset that I changed my order. She took the 4 biscuits and threw them back up on the line and said here some biscuits for whoever. Then she walked away. The young lady taking my order apologies for her actions quietly to me. I said I was sorry for my lack of experience ordering here. Why pay 20 buck for 8 pieces of chicken 1 side and 4 biscuits when I can get a 10 piece for 13 bucks and 2 bucks more add a side,. Anyway, after she assembled my order the lady just tossed my bag up on the counter, I had to ask if this was mine because other customers were waiting for their order before I arrived. She snipped yes it’s yours,…so I left…..get to work to eat….and my chicken leg still has feathers on it as did a wing. Seriously? Yeah, I took pictures!!! Southern hospitality sure went south up north here!!!!
Just woundering if in future plan on openning franchise n cambridge,ohio i would like to help ..manage it or just be happy if had one..
No plans bud, beat it
I went into the Popeyes at 5108 Clarence ave, in Naperville, Illinois right off of 111th on 2/4/16 at 7:45 p.m. I had the worst experience that I have ever had in customer service. Me and my daughter went in to get the 14 piece meal for dinner. We ordered and were informed that they had just dropped chicken and it would be about a 15 min wait which was no problem since I would prefer hot chicken anyway. While waiting my daughter wanted some banana pudding but they told her that was just a promotion so they didn’t have it anymore so she just ordered 2 apple pies. After paying again they realized that they did not have but 1 pie so they would have to throw 1 in the deep fryer. Again no problem because we were already waiting for chicken however, at that moment I asked the manager who had just told one of his workers to drop a pie in the fryer could he please drop in one more since we had to wait anyway so they both could be hot and he just kept ignoring me. So I asked again because maybe he didn’t hear me but again I was ignored. So I just asked the guy myself could he please put another pie in the fryer and he said yes no problem. He did and the manager was irate. He walked around the counter yelling at the employee that he was to listen to him and not me and never to do that again. Well the young lady that had just rung me up along with other employees were shocked and embarrassed(you could tell by the looks on their faces), she shrug her shoulders and silently mouthed sorry to which I responded she was so sweet and not to worry I didn’t realize it was such a big deal to ask for another hot apple pie. Immediately the manager turns around and says what did you say and I looked like huh, so I said oh I wasn’t talking to you i was talking to her and he stated I know but what did you say so I repeated what i had said. He then proceeded to flip out and tell me that I don’t tell his employees what to do and yes he heard me when I asked him about the pie but yeah he was ignoring me and he’s not going to waste inventory and on and on and on. I was like well I understand that but me wanting another hot pie is not wasting inventory because the pie the was up there already will I’m sure will be sold by closing time. He told me he was not giving me and my daughter the food he said that he was giving me my money back and he would rather throw the food away and to get out of his store. I was thinking to myself this guy is nuts. So I took my money back and I told him I would definitely call corporate and complain because this is so ridiculous and he told me I could complain all I wanted to nothing was going to happen and that he had had plenty of complaints before. I will no longer eat from any Popeyes. If this is the attitude of the employees that they hire and if it’s true what he is saying about him having complaints and his boss doesn’t care then I feel as though my money spends well anywhere and kfc here I come.
I HAD SIMILAR EXPERIENCE AT FINLEY BLVD POPEYES IN BIRMINGHAM ALABAMA, WORST EXPERIENCE IN 17 YEARS, THE CASHIER AND THE GUY ON THE KITCHEN WERE THUGS.
JUNAID SHAW
Worst location EVER. We will drive 20 minutes to another location because the manager at this one is a jerk. He doesn’t like you asking him a question….instead he tells you to leave. I’ve complained to corporate and asked for a response and never received one. I found out today the manager is the owners son.
I am a die hard Popeyes fan. I normally go to the one in Oxon hill, MD, where I used to live, because the staff is so great. I love the Monday-Wednesday two piece deal. Is there a place I can go to get more of the Popeyes “experience”?
The Popeye in Lansdale PA are ripping off customer’s. They are using Chicken the back bone of chicken and calling them chicken thighs. You can tell the difference between a bony chicken and a thigh. The corporate should investigate this disgraceful practice. They are degrading the company name and its reputation. My family love Popeyes chicken and this is the closes one we have since it opens. They need to open more joints in our area that is not run by people like them…they make it soo cheap that ruins the brand.
I LIVE IN HAYWARD CA I STOP BY THE POPEYES ON HESPERIAN BLV. .,I PLACE MY ORDER AT THE DRIVE THROUGH. WAITED A GOOD 20 MINS OR SO .
BEFORE I GOT TO THE WINDOW TOO PAY FOR MY ORDER. {$15.20} . HE GAVE ME MY SODA AND CHANGE.
AND THEN HE SAID I AM WAITING ON YOUR CHICKEN WINGS AND I DON*T KNOW WHY. THEN HE SAID PARK IN FRONT AND WE WILL BRING YOU YOUR ORDER. SO I PERCEDED TO PARK IN FRONT .THERE WERE 4 OR 5 OTHER CARS ALSO WAITING. I WAITED 10 MINS OR SO .FINALLY I WENT INSIDE WITH MY RECEIPT.COME TO FIND OUT THAT A POPEYES EMPLOPEE HAD CAME OUT TO THE PARKING LOT AND GIVEN MY ORDER TO SOMEONE WITH NO RECEIPT. PROBABLY A FRIEND OF HERS. I WAITED OVER 30 MINS. IT TOOK ME ANOTHER 10 MINS TO GET MY MONEY BACK. NEEDLESS TO SAY YOU WILL NEVER SEE ME AT POPEYES AGAIN.
I live in fergus falls,mn and the closet Popeyes is an hour away which is located in Fargo,nd after placing order and waiting for almost 45 mins we get our order and drive an hour back home I opened the food the two piece white I ordered the chicken was old and I also ordered 12 of the new spicy wings I was only given 5 when I called to complain she tells me well I’ll give you the 7 wings said nothing about the old chicken she was very rude that was my first time going to that location service and food was terrible I used to be a supervisor at KFC and we always handled our complaints and made sure the customer was happy not at that Popeyes
Popeyes has two locations in Chattanooga Tennessee. the location located on Broad Street is excellent. however the location on Brainerd Road has been a disgrace from inception. they continuously run out of chicken or have an attitude about taking orders. I was desperate in need of bringing a
covered dish for a Christmas party, therefore
AGAINST MY BETTER JUDGEMENT I stopped at Popeyes on Brainerd Rd. I orderd a 10 piece meal with no thighs.
I was rudely informed that I couldn’t. To the staff credit they suggested 8 piece meal anyway I liked it. However when I reached my destination the entire order was wrong including the vegetabled.
.
against my better judgement I went to the Popeyes on Brainerd Rd. I ordered a 10 piece chicken meal, yes stated I no longer wanted size
Popeyes screwed my order up so bad and told me to come back for a replacement meal. I was told to give my name and everything was fine. The next day when I tried to pick it up they told me there was no such exchange. They reluctantly relented after I brought forth receipt. I was given a piece of paper to redeem a free meal. The next day I go to redeem the meal sit in line ten minutes only to have the lights shut off on me a another lady and have the manager come outside and “rudely” tell us she was closed and her clock runs give minutes faster than ours. I ate KFC. I hate kfc
Me and my wife went to Popeye’s today and they screwed the order all the way up and then when I asked for it to be fixed was then giving attitude by the employee I was overcharged for my order and was totally unsatisfied with the food!! I asked for manager was told there to busy I wound up waiting for 15mins just to be overcharged and served wrong food this needs to be fixed
How can I get in contact with CEO ? There’s something that needs to be brought to their attention about Management at of the stores !
The popeyes in the Bahamas in under very bad management by one of the managers name Kendel . I don’t remember his last name. He has been intentionally firing workers with no reasons at all just to hire more people like him,and wat I ment by people like him , I am referring to the guy community.and its unfair because he’s doing what he wants and know one knows except the previous workers . And the restaurant hasn’t been opened long enough to firing employees. I aslo know one of the employees that was fired because he only asked for his check. Everyone else got paid but he didn’t because he had to open a bank account. After he did he went back . Manager Kendal told him come back tomorrow,so he did which was Friday. He came Friday ask for the pay check but manager kendal told him wait by 5 :00 but the employee had to work at that time. So he ask for his check when he knocked off from work. The manager gave him attitude and told him come Monday again. The employee was also sick and wanted to go to the hospital/ doctor. And as of right now he hasn’t gotten his money yet. He had to sell his phone just to get something to eat over the weekend. That is terrible and something should be done.if not I am going to reach out . Please do something about it.
Please check this out as soon as possible.
How can I get in contact with a CEO of the company…. There is something that needs to be brought to their ATTN.. About one of their restaurants employees..
On December 4 I stopped at Popeyes in Roswell rd . It was late , some 11:30 ish pm and I was tired from the 12 hour work shift and that’s why I did not check my order there . I was charged for 6 pieces of chicken and hot just 2. It’s not about money – it’s about attention, work ethics and attitude. The employee chose to work there, nobody forced her to do that, so she had to do her job properly. Apparently, she did not care. Bottom line – I will not eat there again and will warn everyone on Facebook and Twitter
FYI
I can relate to ur complaint, I went to a Popeyes chicken I Milwaukee and that was one of the worst experience I’ve had, I waited 45 min on a screwed order and when I asked to speak to a manager, after waiting to speak to her for over 5 minutes, she was just as ignorant and rude as the employees working under her substandard supervision
I just sent my girlfriend to get your “fried turkey” today before I got off work. The turkey was not what I expected and I called for a refund. I asked to speak to a manager andshe was so rude. The turkey is in all original packaging and receipt in hand. I was told they do do refunds and the turkey had yo be cooked 🙁 What kind of business does this? Someone should do something.
three times I put a complaint in your west Chicago IL. store never got an answer I’ve gone there since they wouldn’t answer my complaint the worker was rude and told me they don’t make mistakes two times I’ve ordered mild and got spicy I like popeye chicken but I don’t think i’m going back please reply thank you steven gierke st Charles IL 60174
Tamanna ehktear district manager and aashique masum general manager blamed me for stealing my employment file today 11-18-15.. On Monday 11- 16- 2015 at store #5759 frelinghuysen ave. Newark nj. Mr. Tamanna said I went into the office and took the file. I’m the only non- Bangladesh manager. Tamanna has been pressuring me to leave (Quit) because he wants aashique masum wife saima to become manager. They both get paid cash and are illegal immigrants( who lives in the basement of tamanna home) Mr. Tamanna ehktear said he had video but didn’t want to show me. He showed other employees. I told mr. Tamanna ehktear and aashique masum if im guilty fire me. He didn’t say anything. I want to see the video and other videos of when aashique masum was cleaning the office. He didn’t want to show me. I’m not secure here they can try to blame me for anything ( example stealing money). They are dangerous people who are racist, and want to give me a hard time with cutting my work hours on the schedule I’m manager. Masum aashique makes the schedule for two stores. I been with popeyes company for years and now there is a problem. They want me to leave to bring in masum wife saima who has no experience with management.
Hello. I dont hear from you a while why not respond ?? I need. To know. They stole my money $120.00 manger refuse call police won’t help me. Because Iam hearing impaired. Manger. Not right. Not help. Me and my friend. But. I did report police. Fill. Out all. Paper. What happen. I ask manger. Go see. Camer video. She can’t. Only suppervice. I ask manger. Call. Suppervice Wait wait wait. Then call. Police. She still refuse. I am very upset. Hope police find out who stole my money $120.00 Please. Help. Me get all. Straight out. Why she refuse help. Me. Sad can’t believe it. Her look bad Anyway hopefully hear from you. As soon thank you. Kay. Tanton
Iam very dispoint Mr and. My friend. Pam eat. Then. I take Pam.
I look. My wallet gone. Went back five Min away. My home.
I went in Cynthia she. One found my wallet. Gave to me
I open. Money. Gone $120.00. Very upset. Went home. And told. Pam. My money. She said what. Go go back Popeyes. They have camer. We did went back
Pam and me look at camer. Look. Where. We sit table. Yes can see. We sit
I ask manger Angela please. Look. Who took my money. She said only suppervice open look. And. I told her. Please call. Suppervice. But. Suppervice never. Call. Back. I ask anglea call police. She refuse. I was very surprise. She not help. We are deaf impaired. She said will. Not call police. So I ask. Man eat dinner not mind call police. Manger. Refuse. Call. Police. Man said. Really. Told her. Why cant you call for them want call police. Anglea walk away. He act surprise I thank he try help. Me but he leave it. We. Stay. A while. Anglea. Got paper. I write down what happen. Anglea. Suppose. Call me never. Did.
We. Did Went to police. Report .. We are wait for police. Will. Tell us. Who took. My money… Manger not very. Good. And Cynthia. Act. Look funny.. We. Are upset. Money. I work clean house to earn. Money gone very upset.
Popeyes. South cherry lane. Fort Worth Texas. 76108. Thank you. Kay. Tanton
Hope. Hear from you soon.
I’m very unhappy with store #11867 that’s the Kyle Texas location, the management there are very unprofessional the speed of service was poor as well as the quality of the the food not to mention the prices and your so called “specials” Popeye’s has to offer. Me and my family were not greeted as we walked through the door the employees that were sitting at the peak table just stared at me and my family up and down in a rude manner did not greet us not a smile nothing. I refuse to allow my family or friends to return to this location.
Popeyes in Carmel Indiana is absolutely horrible. Extremely rude staff who doesn’t acknowledges you whatsoever. Chicken was dry & cold and the biscuit was as hard as a brick that you could have used it as a hockey puck. Employees weren’t dressed in uniforms nor were they wearing any form of hat, hairnets nothing. The sweet tea tasted like it had citrus in it and the employee I said something to argues she made it and there was nothing wrong with it. First of all you NEVER argue with a customer, second it’s us customers who pay you your wages. Without the customers you’d not be employed.
I previously worked at Popeye’s in the Charlotte, NC area last year. When I working there I didn’t receive three or four of my checks. So this year in late September early October I believe I received some forms about my missing checks that I didn’t receive. I filled them out and faxed them about in. Its now early November and I still haven’t received my checks from them.
Hello,I live in warner robins,Ga.Every time I go to popeys when this one manager work she is real nasty to me.I,be retuned meals twice while she is working.When I went yesterday 10/13/15. She gave me the real old chicken that should have been in waist.One peace did not have any skin on it.I notice also of this manger was up front in front of the whole store telling her she is week and other things. It was unprofessional. I also notice this same manager charge one person for extra sause but this guy that she had typed her numer in his phone while sitting up top of the wood part up high by the eating area.One of the worked told the customer how much it was for extra sauce and she took the sauce and gave it to the man free. That nit rigjt when i have to pay for extra sause. I went around 4_5.She is a little thick she had a blue shirt on I believe.The reason why I know how a manager should act is because I was one. My phone number is 478-442-6979
Yes, my name is Wanda Cooper and I was once a manager at the Popeyes located in Essex. At this time I have been removed of my duties there, due to discord and confusion bought on from the district manager. He does not promote order or responsibility for any actions that occur in his store. He has employed another manager who is under age and highly unqualified to perform expected duties, this manager has showed up two hours late on three different occasions and has also left a shift 7hours before it ended with no excuse or motive. This manager, I have written up, reported her to my district manager and still he chose not to intervene but instead tell me, I was responsible for taking care of it since, supposedly he had given me authority over them. I continued to ask for his assistance with this manager since , all my counsels with her still didn’t solve whatever problem she had with me. He has another young lady responsible for the scheduling of the employees including myself. She is also immature and inexperienced yet he gives her way to public control and she is not qualified to do so. She also keeps alot of drama and confusion. This day of the incident, October 7th, 2015. The younger manager who I had been reporting on comes 2hrs late for the shift. I informed her she was not needed and why didn’t she call? She then responded with a negative attitude, that she didn’t have to answer to me and she does what she wants, I am not the boss. I immediately called my district manager to inform him of the situation, all while she was yelling things at me, and I on the phone with him. He again had a very passive attitude about the situation and did not adhere to my plea of assistance. I called him earlier @ 8:30am to report to him that she had sent me dirty text messages that Monday, stating I wasn’t the boss and other text I care not to share, but were indeed disrespectful.I asked him to be there at noon, the time she was scheduled to assist me in the matter. He agreed but of course, like any other day he says he will be there, he was not. The day of incident could have been prevented long before it happened, if my district manager had been a manager and supported me and the claims he made, that I was the leader and them the follow, this situation would have never occurred. The district manager is very inactive in the business and does not see or interfere with any thing that takes place there. He continues to promote young people without any experience, no training provided and expects operations to be smooth. I am addressing the situation to corporate because as before he will not speak up for me and wants to ignore the claims he made to me and then address others with what they want to hear. Always unorganized and never truthful with his statements. I really enjoyed my experience working for Popeyes, and though I am aware I made a serious mistake, I contributed more Good then Bad. Unlike the other managers who he praises, I exemplify excellence, I maintain respect for all people and I serve from my heart. Cause not am I good at my job, I am wonderful as a person and I have the ability to lead. They cant say that for the managers they have left. Only one that remains have potential and she learned it from me. I just want corporate to know the district managers in place here are not telling the truth and are ignoring facts to keep themselves afloat. Yet, I will stand up in the face of transgression, speak the truth and move on to other business. Thank you, again Popeyes for the learning and I will make better decisions.
Contact high level is needed
Initially I ordered through the Drive Through I was rushed because the young lady said she was on a timer.
I purchased the food for my husband. When I got home and gave him the food the corn was brown rotten like, and the chicken was dry and old.
I called over the phone spoke with Donna the manager she asked me to bring the food back and she would return my money.
When I arrived they had 2 other issues before me and when I was finally seen by Donna, she referred me to another manager. She was a shift leader. She never acknowledged me and had the nerve to have an attitude and didn’t make any eye contact.
Then I became disgusted because the store was nasty it was chicken grease all over the floor the only employee that looked half way decent as far as hygiene was Donna. I have pictures of the rotten corn and the dry chicken.
My whole issue is that when you serve someone something that is not pleasing to the eye. I would ask myself, would I eat this? If it doesn’t look appealing to me then surely it will not look appealing to someone else. The attitude that I received behind this entire ordeal was if I owed them something, and I’m the customer. My experience was Ghetto, unpleasant just down right pitiful. I believe it was disrespectful to Popeye’s chicken branding and that store should be retrained and all existing employees should be fired.
I was able to take pictures but I haven’t posted them yet I will give you guys a chance to make this occurrence right. Even though I was able to get refunded this entire complaint should’ve never happened. We have to do better!
Please note that this isn’t the first time that this has happened but it is definitely is the last! I hope you change for your business sake
Susen Almond
440-241-****
I was a manager at popeyes2576 I. Hillside new jersey and went to another popeyes in Newark to work. The district manager from hillside came into my work and made terrorist threats saying that he would get me fired from that location just because he has that kind of power. The POPEYES in hillside had gotten several health inspections weeks after I left and he blames me for that. He also made thretts stating that he would get me killed if i ever came around or near the store again. He also brought another manager that in the last month with his Father pulled a weapon on me. To where I work. On the next day when I was to receive my last check for $1768.00 was not there. I notified the owner and told him about the terrorist threats. He assured me that he would write me out a check and the he would speak to the district manager asap. And get back to me that day..that was 3 days ago. As of now I fear for my life so much that I went to the hospital. As of nowy blood pressure is 169 over 110. I can’t sleep . they the doctors have diagnosed me also a mental disorder due to work related issues. (Christopher pity. I’m asking anyone THAT reads this reach out to not onlye but the company. I NEED as much of support as I can get. I have all the texts that he sent and asking the manager from the other store to save the videos. To help my claim. I will be making a report to the police and if need be go the press. I’m sending this to all of me 768 face book friends.. So if things happen u guys know where to look…this is charles lloyd 908374****.
Still no response
I visit location #2843. This location has the worst service ever. I wanted to order the full order of gizzards as a combo. The full doesn’t come in combo. You can’t have Mardi Gras sauce unless you by chicken tenders. You can’t even buy it. And you have to use the feedback coupon that’s on the back in 3 days of which you got receipt. Please do not go to this Popeyes in KC on Prospect.
Racial slurres being yelled out and discrimination on gendet no cool….. POPEYES IN AURORA,CO WILL BE SUED AS OF TODAY!!!!!! IF ANY BIG HEADS READ THIS YOU MAY WANNA LOOK INTO YOUR COLFAX AND MOLINE STORE IN AURORA, CO, 80010 THAT SERVICE COULD GET SOMEONE HURT BIT JUST SUED OKAY? BUT FOR NOW WE’RE SUEING… HAVE A GREAT DAY
Trying to find info to apply for job and get nothing, in spring valley new york
Love popeyes, one just opened up in spring valley new york, I have been looking and trying to contact tbis place to apply for a nob and its impossible to find out or get any info..which is very frustrating…please help
me and my family stop in to the new popeyes in niagara falls new york to eat dinner. i must say it was by far the worst place i ever went to for dinner. we could not understand anyone who worked there,the chicken was so dry that if you put it in a gallon of water it would still be dry.the large side dishes were so small we were lucky if we each had a spoonfull the price was really high.and they seem to want to only give the wing pieces in the 11 piece chicken.when i took it back up to let them know the worker grab the chicken with there bare hands and put it back on the warmer.i for one can say i will never ever go there again.the workers all were so disrespectful and rude. the floors were dirty and tables were not clean.plus we didnt ge all of are order,and they wanted to charge us 3.99 for a small drink.i really dont understand how you can stay open when you treat people like that.from now on when my family wants chicken we will go to wendys for there chicken sandwich, cause it will be better and not as dry as the chicken from popeyes.
i live n baltimore md 4417 wilkens ave 21229 i went to ur store popeyes#3262 i got a 20 peace spicy -mild 10 peace bisc lg cajun fries coleslaw mashed &gravey lg it cost $38.15cents i am a half hr away from this store i got home & my chicken is full of grease & it old & they gave me all spicy & only 2 breast when ur it box does have 2 when it should of had 4 ive try calling ur storeat 6400baltimore national pike batimore md 21228 410744-0037 i call 5 or more times no one answer that store was pack when i was there i like for some one to call me i went on ur other popeys site & ur1800 popeyes to contact some one to call me mr or mrs bernard lowe 410 536-0302 i lke my money back or a food card for the price of pay not happy at all i go there all the time . this is not how u treat hard working people mr bernard lowe
My husband and I ate at Popeyes in Rome Georgia this afternoon and our order was not right my husband went up and told them that he ordered regular chicken and not spicey and could he please get what he ordered, they fixed the order but all of them had to laugh about it first, then the second shift supervisor came in to work and he got their early so we sat in the dining room cursing the whole time talking about his personal life this is uncalled for and very disrespectful for the customers. We love Popeyes chicken better than any other but we will not be eating their anymore. My question to you is this is this the only type of people that you can find to hire for employment especially supervisors?
Please consider opening a restaurant in Bedford PA. Direct access to PA Turnpike and Interstate 99. Would be a great addition to the other restaurants located here. (Tried using your contact email form, doesn’t work.) Thanks for your consideration on this new location.
We love some popeyes. Big is coming to Hanson ky. Walmart, red lobster and a luvs truck stop we would love it if we had a popeyes. Closest one is a hour away.. best chicken, fish and shrimp ever!!!! Please consider checking us out!!! Sincerely April
I have never eaten at Popeyes and after reading these complaints- I NEVER will!
22.72 order and did not get the right order called as soon as got home missing sides and chicken unable to contact location by phone 2hrs recorded message unable to answer the phone at this time try calling later ???????? no where on site to leave a message, not good for customer service… This was not good we haven’t patronized this location for almost the same reason in july 2015, then they did not offer us or even try to make up for the mistake…
I just came from store #2513 in East Orange, NJ 07018.
I am so happy I kept receipts.. there was a special with a coupon. the owner does not honor your coupons and cheat others out of specials,,
I am going to speak to a few more of our seniors here in EO.. and ask should we call the papers on him,, I thinking since you cant do anything with this man..Maybe the news station can..
this is awful..please make these people who buy in to your company,,they must honor the coupons and specials of yours,,
when we get 1 check a month and look forward to your chicken,,
I went in today ask for the $5.00 box the special. (buying 2)
girl say they not honoring it,,
what is this??
I have also had horrible experiences with 2 of the Popeye’s restaurants in Bakersfield, CA. Mt Vernon and White Ln. It is always management that is being rude and disrespectful. Lack of hospitality on their part. What a shame that this company has great potential but can’t come through because their management for the lack of words has no common courtesy or common sense.
I’m glad to have read through all of these comments, nearly all of them complaints. I had wondered if my experience was unique. It wasn’t, and this description will contain very little that it new, which is very sad.
On 8/13/15, my wife and I decided to take advantage of a coupon deal for two catfish baskets plus biscuits and fries by making our first-ever visit to a Popeye’s, this on on Wurzbach Road near Interstate 10 in San Antonio,Texas.. It also was our last visit, which reading this will explain.
(1) The service was slow, with a couple of customers already eating, another waiting for his food, and still another at the counter patiently trying to order. I was there for seven minutes—I had looked at my watch coming in—before anyone so much as looked at me or otherwise acknowledged my presence—and this with a staff of three with their backs to the counter fooling with the food, someone at the drive-through window, and more in the cooking area.
(2) In addition to the other employees, a manager was running around doing a little of this and a little of that, none of which included so much as looking at me or the other guy waiting to order and perhaps saying something such as, “I’ll be right with you,” or anything of the sort (even “Why don’t you just leave?” would have been an improvement).
(3) At last, I was privileged to place my order (as was the other guy). I carefully reviewed what the coupon offered, which included three pieces of catfish with each of the two meals. After probably 20 minutes—remember, aside from drive-through, there was no other traffic coming into this place—the order at last was ready.
(4) I left, the object having been to get take-out to eat at home (2.1 miles away) with my wife. Upon opening the bag, I immediately noticed that no sauce had been included, as I had requested twice. But worse, the fries were old, cold, and soggy, as a taste of them very unpleasantly confirmed.
(5) Both meals were shorted one piece of catfish, only two having been included in each. The catfish was tepid (not quite cold, but getting there), greasy, and nasty to the taste, as if the oil had been recycled from the grease trap.
(6) I called immediately and asked to speak to the manager. At last, he came to the phone, shouted “hello, hello” and then hung up. I called back and had a duplicate experience. They would not answer the phone after that.
(7) I tried the e-mail form on the company website, carefully entered all of this information, and waited for a reply. I got none. I tried that form again a few days later, and got no response.
As I said at the beginning, none of this should be a surprise to anyone who has read previous comments and complaints. But it is astonishing to experience what seems to be a willful effort by this company to offend as many customers as they can with their in-store service, their products, and their in-store and corporate customer service. I cannot recall having any outfit, to which I have offered measured, rational, and truthful comments, just “dis” the whole thing by ignoring it. Anybody else, even fairly crummy operations, at least want to try to fix the problem and make the customer happy.
Popeye’s deserves to find its place among the debris of failed and extinct corporations.
Two weeks ago I went to the Gresham, oregon restaurant and was treated to the rudest experience I have ever experienced. The woman who waited on my at the drive thru was rude and condescending. I asked for the $5 box but was told that they don’t have that (although it is advertised). So I placed my order (totaling $29.95). She didn’t say anything after I placed the order so I drove up to window and sat there ulna knowledges for over 5 minutes. I was so upset that I called the corporate offices and spoke to customer service. I was assured I would hear back. Of course I didn’t. My husband loved the chicken but the experience convinced me to not go back. Your loss.
So i decided to stop in with my family to try this popeyes chicken and it was the worst experience I have ever been through in a restaurant setting in my life, the managers “2 female’s” where in a office where we could clearly hear everything they were talking about all im going to say is very disturbing not kid appropriate at all and im Christian and had to have my children go sit away from the front area of the store so their innocent ears weren’t tainted with what they were talking about. Lets just say doing drugs on thier break and getting drunk and sexual talk was being discussed while “US” the customers have to order our food. Not professional at all and popeyes should be ashamed and embarrassed to have such employees “manager’s” at that to be representing thier company.
Im very sorry this was in Columbus oh at the East Livingston location right next door to a wendys , as im not from Ohio at all i just know it was off the expressway on E Livingston ave
Me and my wife just eat at the popeyes at university and Jordan ln in Huntsville Ala and it was horrible. The chicken had grease running off of it like it was poured on it out of a container, had hair in our food and all we got was I’m sorry. We will motivated eat at popeyes ever again even if it was the last restaurant on earth. The worst experience in a fast food restaurant ever. Two thumbs down.
HI I’m reporting from Canada in Scarborough and there’s a Popeye’s on midland and Lawrence. My complaint is that the workers are not all different race there’s only one kind I’m not trying to be racist its just that a lot of time I do go they serve there kind of ppl first even when there not in front of the line and I saw with my own eyes that the manager is having a get together with customers he knows also taking them to a room which you can see clearly and the manager is giving his friends free food. I think there should be more of different culture of people to work at this Popeye’s it would be more professional and better for other customers. The workers need more training when the customers are waiting 10 minutes for there food it seems that we have to wait longer for the manager serve his close ones first without pay. Hopefully you take this as something to look into …sincerely a loyal customer
I am a visitor from Australia and I went to Popeyes in Cape Girardeau Illinois and was greeted by Queenie ( Katherine Louise) and she is the most cheerful beautiful lady, she went out of her way to make sure we were taken care of and everything was clean before we sat down and while doing this she greeted every customer that came through the door and proceeded to check on us multiple times while eating to see if we needed anything else topped up our drinks and everyone around us and not once did she stop smiling and making us feel welcome. Will definitely visit that restaurant again.
I have never felt so welcome in a restaurant before or my husband who is from Georgia.
Thank you for hiring such amazing staff
Went to the Anderson Indiana store last night the place was nasty.all black employees .none that looked like they gave a XXXXX.argueing.slow.outside smoking including manager.out of coleslaw .green beans.tea.I ask for the manager and never got him. Could not eat beans and rice nasty.when I got ready to leave I told the girl to forget the manager that I would just call corporate Monday but after reading these comments it seems like they don’t give a XXXXX either and they are a racist company.I suggest we start a boycott on social media and shut this XXXXXhole down.
At 11:52 a.m today I went through the drive thru and ordered a 2 piece meal, white meat spicy, French fries, a coke and 1 jalepeno. I paid with a $20 bill. After getting my order I left. Not until 2 hours later I realized I had not been given my change. It was out of my way for me to drive back to the Popeyes on the corner of Foothill Blvd and Bensen in Upland Ca. I walked in and when I saw the lady who took my order I told her I didn’t get a receipt or my change. She gave me $11.63 in change. I didn’t realize until later that I still wasn’t given a receipt. I’m wondering how many customers there are who are cheated.
Reading over all these horror stories the problem is not the idiots you employ but the IDIOTS you’ve become. You just don’t give a damn! This is too much of the same type of complaint. You just don’t give a furry rat’s ass!
I commend Popeye’s for publishing positive and negative comments, which prevents me from cursing, as I would like.
What the hell has happened to a great fast food?? It does seem to me (a black man) the slovenly, sloppy behavior and attitude of a kitchen dominated by blacks.
Prime example: your store located on 6073 Mahoning Ave, Austintown (in front of the Wal-Mart store) is closed down (for repair) and the beat goes on: going on a year no signs of construction period. Prior to the shut down, the employees mostly white kids, lived up to civil, courtesy, amiable service. Then, like over night all the whites were gone and blacks were afoot. Something went wrong and they are the cause.
Now, just a few days ago went to your store located at Market and 40 W. Midlothian Blvd. This place has always been a sore spot. The black girls have the worst attitudes. Thus, I frequent the Austintown store, which is seven miles away, compared to a twenty-minute walk to this hell spot.
Anyway, to my shock and horror, the twit on the counter was smacking on gum as if all the cows in the meadow had gotten lost. More egregious, the guy, supposed to be the manager, was wearing his F-ing jeans down around his ankles (might as well have been). What the $%#@!! He had on no hat. His red T-shirt had no emblem. Making me think that he was simply the janitor lending a hand (and he was handling the food even though there was something like 30 people milling about).
And just as I was ready to break for the door, one of the employees in civilian clothes went behind the counter, cavalier and entitled just to get herself something to eat. Christ! She’s in civilian clothes. This is not a flea market or some yard sale. But it is absolutely that inch you give blacks and they take 50 F-ing miles. No discipline to standards: such as public impact.
We are not ready for Prime Time! You need to send undercover investigators—don’t take my word. But I can bet a billion dollars it’s happening across the globe where Blacks—especially female—are working fast food. Cleveland is like falling right into the pits of hell, no matter what fast food you go to. Arrogance and lack of civility to the mission is rife.
Last futile comment: Obviously there’s a new chef in town (for the last 5 years) because the way the chicken was once fried is no longer. Hard to describe but certainly not as good as it once was and which beat out defunct Church’s Chicken—and anything can beat out Kentucky and that Colonel’s BS.
You are absolutely correct I had the same experience in Richmond Va
I’m sorry sir but you just sound extremely racist. It’s not just blacks but any race including ignorant whites and others!!!
I have a story about the first night, Popeye’s in the French Quarter on Royal St across from Holiday Inn Royal St. My husband (Wilfred Wetzel) and his coworker was standing outside when Popeye’s was closing, the manager was putting the night deposit in the trunk of his car. When drove off to the bank, one of the deposit bags was on the street. My husband went over and got the bag put in his car trunk, waiting for the manager to come back. They brought the bag to the bookkeepers office, they counted the money it was $10,000. The next morning my husband took the money back to your store and returned it. That manager was very upset and rude to my husband, you would think he would been delighted to have the money back. In the 1970’s that was a lot of money we could used having a new baby, but we wanted to do the right thing.
Thank you for listening to my story, my kids just wanted me to right to you after watching UNDERCOVER BOSSES.
PATRICIA SMITH
I received chicken that was purchased at the Popeyes located in a south suburb of Chicago Illinois. I’ve been a customer if Popeyes for many years. The chicken was the worst chicken I ever had from any Popeyes. This happened Oct of 2014. I filed a complaint on line and never got a response. I called their complaint line and left about ten complaints. I even spoke to a supervisor who assured me that someone from corporate would contact me in reference to the chicken I had received. This went on for months. One day I took it upon myself to call various Popeyes to find out who the district manager was so that I could speak with this person in reference to my complaint. Finally after hit or miss for awhile I was able to discuss my complaint with the district manager. The district manager told me that the corporate office NEVER forwarded my complaint to him.Therefore he had no knowledge of it. Here it is now June of 2015 and the sorry corporate office has yet to contact me in reference to their non professional handling of All of my complaints. SOME HEADS NEED TO ROLL AT COPORATE BECAUSE OF YOUR SORRY TREATMENT OF CUSTOMERS. CUSTOMERS ARE IMPORTANT. IF IT WERENT FOR CUSTOMERS YOU WOULDNT BE IN BUSINESS. YOU HAVE VERY POOR BUSINESS ETHICS AND VERY POOR CUSTOMER SERVICE AND YOU NEED TO DO SOMETHING ABOUT IT. BY TOTALLY IGNORING ME IS NOT THE WAY TO DO BUSINESS!I DID NOT APPRECIATED BEING LIED TO CONSTANTLY BY YOUR EMPLOYEES. VERY SAD COMPANY. MY FAMILY AND FRIENDS WILL NOT BE EATING AT POPEYES.I ALSO SEE WHY SOME OF YOUR EMPLOYEES DONT HAVE GOOD CUSTOMER SERVICE QUALITIES. LOOK AT THE COPORATE OFFICE AND SEE WHERE THE UNPROFESSIONALISM COMES FROM. YOU NEED TO DO ALOT OF IMPROVING POPEYES. VERY DISAPPOINTED FORMER CUSTOMER.
Today was a bad day at the popeyes location in Bakersfield on white lane.As a customer I witnesses the general manager tell a worker to go the f home. She made a statement and said to the staff person “You need to wash the walls like a slave.” This was upsetting. I will never go to that restaurant again. If I was that staff I would make sure I file a huge complaint. That was unnecessary and the general manager should be written up for that type of behaviour. Also they serve day old potatoes. Just add water and serve them as fresh.
Love your chicken. Sure would like hush puppies with my fish.
I was at the popeyes on york rd yesterday , enjoying my meal when I overheard the manager by the name of Omur being very disrespectful to one of the crew members basically telling her to shutup and do what he said . WOW thats no way to talk to a young female or no one period , and the other manager Lester did absolutly nothing . Poor management
I visited the popeyes on 5002 york rd and the experience was horrible , everybody sitting around while people waitin on there food then one manager go by the name omar has the nerve to be disrespectful and very rude . I come to this popeyes frequently and its always the managers that lack of leadership . I feel they need new management .
My mother visits your Troy Alabama location every week. Tonight she went there and I got a call from a lady I knw. What she told me was disturbing. She said that they had gotten her order wrong and that she had to return the food. She said she had her hand all in the chicken as she was counting it and telling them what was wrong with her order. One lady preceded to take the food back. Another lady took that same food that my friend had her hands on and gave it to my mother!!! I’m sure this is not the way that should’ve been handled. I’m very upset about this and this is not sanitary at all. I called my mother to tell her what happened with her purchase. Thank God, and this is sad to say, that they got her order wrong as well and she had to take that food back as well. Popeyes will not be getting our business anymore and I will be sure to spread my story via social media about what happened
I seen a young man by the name of Danny Walker smoking marujana in his car outside of the Popeyes on Ft. Benning. I couldn’t believe my eyes I watched the entire process before he lit the cigar actually seen him dump out the insides of the cigar on the ground. He was the gentleman that prepared my meal. It’s such a shame. I reported the foolish immoral events to cooperate. I hope they do something about that young man. Children could have seen him.
Popeye’s Chicken in Redford Michigan May 21, 2015: How can you be so slow as to…have 17 people in line AFTER placing their order, staff not know what is on their menu (including a poster board ABOVE HER HEAD), wait 15 minutes to say that they have to “fresh fry” the popcorn shrimp, misprint the reciept with the wrong items on it, get XXXXy with a customer when he complaint to get his money back saying “I didn’t PERSONALLY take your order, so don’t be upset with me”, have a customer come back with a “dark meat” order when his ticket says “white meat” (and of course the upcharge clearly stated), after 45 minutes waiting – came back and asked for “5 more minutes to cook my order”, none of staff on the front line, bins full (overflowing) with chicken, no orders going out, no manager visible, and the XXXXy staff person promptly take her break, to sit in the lobby with the security guard and talk about the customer who was asking about his order…he waited for 20 minutes. The order? 2 piece and a biscuit. This has to be a swell and growing company. OH! I called this issue in 15 minutes after it happened, with a promise to refund my paid for/unfilled order. 3 weeks (almost 4)…..still waiting.
I think it really sucks that you have to pay almost 4.00 for a large drink to get 2 pieces of free chicken after taking your survey.
Popeyes’s PLEASE bring back your ONION RINGS, they were AWESOME!!!! They are the BEST,! I have tried onion rings at other places and I can’t find any that I like. Your onion rings are better than the blooming onion at Outback.
Thank you, Kathy
Craving Popeyes Onion Rings! Winter Park Florida
JOHNSON CITY TN LOCATION! THE WORST FOOD I HAVE EVER WASTED 25 BUX FOR IN MY LIFE. RUDE EMPLOYEES AND HAIR IN THE FOOD! UNREAL AND I WILL NEVER WASTE A DIME OF MY MONEY AT A POPEYES AGAIN!
Well l stay in claxton georgia home of the claxton chicken. We have a poultry plant that supplies chicken to other restaurants but not a name brand chicken joint like popeyes or any other name brand chicken joint so it would do a lot for this small town to have popeyes come to its town
We visited the Popeye’s Chicken at 6161 E 82nd Street Indianapolis IN 46250 on 5-14-2015 around 6:00PM.
We ordered the 12 piece family meal with 2 large sides and biscuits . We received one small box. I asked the girl at the window if that was our complete order? she said yes, I asked if this was the 12 piece and where are the sides? she said its all in the box. One biscuit was just laying unwrapped on top of the bag.
I told her there is no way this is correct. she then had me return the box to her and the manager then asked her what was going on. The manager asked me for my receipt, which I gave to her.
she returned my $12.98 and then asked me to pay $29.99. Which I did.
After opening the food at home, It was cold, the biscuits were terrible, the chicken strips looked nice in appearance but was cold and rubbery. Mac & Cheese was very dry and hard.
Fries were cold.
we were very disappointed in the products as well as the service
Laura Matheison
I just visited your store #11315, Mt. Holly NJ. I visit the location at least once every couple weeks when I am going from one function to another. Each time I have visited this location I have experienced rudeness and poor customer service at the hands of the shift supervisor who is of Middle Eastern descent. This young woman lacks customer service skills and is not only rude to customers but also to employees.
Today, as with each time I visit the store under her watch, there is never any freshly cooked chicken, never have any fresh jalapenos, and the top of todays poor customer service was the way she simply disrespected two high school workers by telling them “they need to pay attention and stop acting like they are stupid.”
Every customer order was wrong, and this is not the first but constant problem under her management. I asked today for a three piece, breast, wing, and drumstick, coleslaw, and two jalapenos. She obviously was frustrated with the influx of customers during the rush hour that is typical. Because there is never any fresh peppers I asked if she could get fresh peppers. She got the peppers and made the smart comment to the young employee that “these are the peppers for Mr. Jalapeno.”
I had to wait for the spicy chicken which took approximately 15 minutes. When the chicken finally arrived this manager placed the box of chicken, the cold slaw, and the peppers on the counter with the bag in front of me and walked away as if I was supposed to package my own food.
Let me just say, it is not that Popeyes provide a service, but that you would not have a service to provide if customers such as myself would not frequent the local store. If this is how you train employees to move into supervision then there needs to be a review of your training. This manager is simply rude. This has nothing to do with cultural differences, but her obvious dislike of the customers in the community she works and service.
I DEMAND that this person be immediately contacted and removed for training, including sensitivity training and race relations. She do a complete disservice to your corporate image.
Manuel
This not the first time I heard Popeyes leadership has failed our community.
Popeyes need to be shut down their employees are not trained properly at all. Weven are taking action to fire and shut down the Popeyes Restaurant in Cheltenham, Pa.
After visiting the new location in Crestwood, IL I will never return!! After first being served a chicken tender wrapped in hair! I then received an undercooked pink chicken strip! After arguing with the so called manager Patrice who told me my chicken is suppose to be pink I was refused my refund even after showing them the nasty chicken!! I am pregnant and was sick after eating one of their strips! I will never return to a Popeyes and I will be sure to share this story wherever I can!
I saw one of the employees on Ft. Benning smoking in his white car. I saw his name tag it said Danny
On 4/24/15, I visited the Bolingbrook, IL popeyes location for lunch. I ordered for carryout because I had to get back to my work office. I returned to work and opened my box of popeyes and I noticed a XXXXroach inside the box. I have about 14 pictures that I took. I was completely disgusted. I called the local store to inform them, they offer me a “fresh meal” no I kindly rejected that offer and just stated that I’d call corporate, as I call corporate they aren’t apologetic at all which in my eyes this must happen often. Just completely unsatisfied and disgusting. Who serves a customer food with roaches, you’re telling me that these people don’t check the product before serving it ?
Recently my wife and I went to the Lehi, Popeyes to have a meal with our son. Everything seemed alright until about 45 minutes afterward, when my son and I had to rush to the rest room! I was having problems with my bowels for several hours after eating at this location. I tried to talk to the manager, and he basically shined me on. Telling me that it had to be the item I ate previous to coming to his restaurant. the problem with that, is that we all 3 ate different things, and all three of us experience issues with the food. We will never go to another Popeyes again. The Lehi survey wouldn’t let me in, saying my info. was invalid!
Previously we have had wonderful experiences at all the Popeyes locations we have been to in Florida, Georgia, and Utah. I hope its just a one time thing. But it could be the oil has been compromised at this location. I don’t know if anyone else experienced what the three of us did?!
I can’t believe one of your franchisers fired a pregnant woman who was robbed at gun point. What part of you thought this was the right thing to let happen, well you’ve made it easy for me I will never eat at a popeyes ever again there are at least 3 other chicken places in the area.
Here in South Bend Indiana the only Popeye’s location they have is full of a bunch of racist employee’s. I have been doing business with this location only because I love the chicken. I am a white male, the black patrons that come in after me get there food and are out the door, I have to wait 20 to 30 minutes for my 12 piece all dark meat meal. Which by the way is never all dark meat, always end up with 3 breast. So after 2 years of putting up with this I finally decide to call the store only to be told I am wrong and am argued with for about 10 minutes. And the only resolution offered was to bring the meal back and they would fix it. Well 30 minute drive and wait another 20 to 30 minutes to my food was not a responsible offer. So I decide to e-mail corporate and guess what no response from them. So long story short if you are white I would no suggest ordering any food from this location. I AM DONE
I agree with Erick Myers-Van Pelt’s comment regarding the treatment of one of your managers in Texas. I hope the American public votes with their money and take their business to anywhere but your company.
XXXXXpile corporation. You all had better make good with your former pregnant employee. Never going to buy food from any Popeyes restaurants or any Al Copeland restaurant again. I’m from New Orleans and am embarrassed by this outrage.
After reading about the pregnant woman in Texas fired over not repaying $400 stolen from a cash register, while being held at gun point, Popeyes is permanently off my list for fast food. You are a heartless employer and I hope you go broke.
I have a good complaint for u. Went to local Popeyes to get the red stick tender special they have been running on tv just to be told they are out of that special. Now they are still selling tenders and I saw the advertisement last night so what gives. Why would Mr Roger’s the CEO and president still be running the ad. What a waste of money but apparently they have alot because I still ordered the tender combo and damn they were small as nuggets. Service was great as I was the only one in there at lunch time, now I no why Canes is beating you out. I’ll give them back my business. From Shreveport,La.
Received chicken fried in old grease. .taste like it had been burnt
I have never worked for such a DISFUNCTIONABLE company like this in my life !! I have over 8 years of fast food experience, I work well with others and love customers, without customers you have “NO” business !!!!! I have great ideas that I tell my boss but because I am a woman I get shot down, in other words, I never get heard !! I have a incredible back round, but that”s not here nor there I hope that someone or anyone will contact me !! I think send in an under cover person and just witness or observe and you can see what really goes on. LIKE UNDER COVER BOSS !!!! Thank you, Deb Gulan
I went to your store in Baytown, TX on Garth road and I must say it is the biggest joke for a professional establishment that I have even seen in my life. We went through the drive thru and mind you there is not one customer inside the store and they had no chicken ready. One person was waiting when we pulled up and it took him forever to get his food. Total, we spent damn near 45 minutes waiting for chicken and the sorry employee finally brings and the food and doesn’t even apologize for the wait. I have always loved Popeyes but the poor service and quality has changed my mind. I will be going elsewhere from here on out. Totally RIDICULOUS!
I am writing this to inform your co. how disappointed we were with the meal we purchased on April 7, 2015. Our total cost was $19.86 and it went into the trash. All the meal was cold and we only live about 3 minutes away from the restaurant.
The beans and rice didn’t taste right. The two white piece meal was ridiculous. The wing was so small it seem like a wing of a sparrow bird. We worked all day long outside and when we came in to rest before taking a shower, we saw the Popeye’s commercial. It was nothing like a hot meal. The onion rings were soggy, the French fries cold, and chicken, too.
I have never made a complaint, but I sure hate your co. not to flourish because of bad food. I hope you can correct this issue, we were excited to see a Popeye opened near our home.
(Popeye’s on Robstown, Texas) opened a few weeks back. I hope our next visit will be a better experience.
Im a new employee and would really love to speak with someone concerning…the job im very unplease with the way things are going..please contact me asap…before i loose my job thanks.
I have had all kinds of problems with this location. Tonight was no exception. I ordered a 2 piece bonafide mild with a regular coleslaw and I wanted to up grade to a large mash potato, what I got was a regular mash potato with the gravy on the side. Then I ordered a 3 piece bonafide spicy with coleslaw and jambalaya, and what I got was mild instead of spicy. It seems that this location is poorly trained or just missed managed. The Popeye’s store number is #10520-1295-1. I would like to hear from the some one from corporate about this location upon receiving this email.
I would like to know what do I need to do to open a Popeye’s franchise in St. Cloud, MN. We have two KFC”S and they are horrible. Could someone please give me a call or email me. (320) 774 – ****
Thanks!
I was in Popeyes with my husband and 2 girls last night I am from Louisiana and grew up eating Popeyes so I am a very loyal Popeyes customer. 4 or 5 of the employees who were young girls were arguing with each other in the store infront of other employees and a lot of customers. One of the young female employees hit one of them and all of this was ongoing in front of my two yound daughters. My oldest daughter and husband seen the girl hit the other girl in face I was busy ordering with the male cashier at the time. My daughter who witnessed the event continued talking about it while we were in the store. We decided to leave and carry out and not even dine in like we had originally planned. The female employees were using very inapproiate language there was a lot of swearing and they were in each others faces. The female manager on duty was laughing and did not even try to stop it for a while. One of the other ladies an older woman yelled for help asking a male employee to come out to the dining area and break up the fight between these 4 or 5 girls. I was not pleased at all with any of the employees and especially the manager for not handling the situation properly. I thought Popeyes was a family friendly restaurant. I will not be going back to that particular Popeyes on Candler RD and I will not give Popeyes any kind of business at all. That was unprofessional behavior on the employees who were fighting and the manager for not calling the police. I feel very unsafe and uncomfortable in that particular location and something needs to be done. I know there has to be cameras in there and someone from corporate needs to handle this issue. I tried calling the corporate number 404 459 4450 and no one answered and that is poor customer service as well. I don’t know the name of the person I had to talk to and it kept asking me for that information and asked me for help when I pushed 2 it took me back into the voice recorded message. I am very unsatisfied with the entire Popeyes experience I had yesterday in the store and by trying to call corporate to complain. Your customers complaints and opinions must not be important and you must be hiring anyone you can which is not a good representation for your company.
Well very unhappy with service at store #3681 went throw drive throw ordered food was told it would be 13 minutes if I could pull around to front of store sat in car for a half hour and then was told we got a rush and we had to make more chicken to fill your order spent 39.46 and I’m a regular at this store I will no longer be Goin to this store cause I feel I was disrespect by your employees
To whom may concern; today we stop at a Popeyes at Austin Tx. My husband need it something to eat and he loves Popeyes. So he went in order a 3 pc. Tenders meal
We need it quick because he had a church activity to attend, so he opens the box and it was a 3 pcs of chicken (bone in ), goes back to the place and a few minutes later
Comes with empty hands, I ask what happen? He responds nothing lets go or I’ll be late ! I reply , but your food and he just said the lady is all mad starts throwing the food at me and I just walk away!
So I went in, stand and nobody offer to help.
So I exclaim “!excuse me, excuse me! trying to get someone attention ,but no respond than I said can someone please ,so here it come a Hispanic lady.
I just mention to her that I need it the order for the last customer . By this time I was not planning of deal with her, had in mind of just make a call and report the issue.
But then she just went off! and i didn’t wanted to cross words with her so I just took a picture and that’s when she got upset and started telling directly to me. I reply to her ” can you please do your thing and let’s take care of mine ! her words to me “go ahead take all the pictures you want send them to the news post them where ever you want I don’t care”! she thought that we didn’t understand spanish and started saying all this words in spanish and I reply to her In spanish ” Im not gonna deal with you, just need the order so I can leave” and she threw it at the counter and turn herself around , I just left the place.
Just to make sure , can some one respond back to me so I can provide with the address and pictures, Since she didn’t had a name tag and I didn want to make things worst by asking her name. I appreciate the time of whom may care about the issue. Thanks!
Please someone from Corporate get on them about serving old cold chicken. Several times the chicken has not been hot. I patronize the store at 2000 Gentilly Blvd. In New Orleans, LA because it id close to my house but for yhe past several visits, the chicken has been horrible and the people working the drive-thru got the order wrong. Someone please do something. I amd many others would really appreciate it.
Yes I was at the popeys on Salem ave in Dayton Ohio and I recived poor service and they are illegally dumping trash In the alley behind them I will make shore to inform coorpate offices about this
I’m totally aggravate with the experience and can’t believe that someone from Popeyes can’t return a call! I visited Popeyes on January 29 2015 the experience was absolutely horrible! After getting the order home we find out that we were missing food so I called the store and was told to bring the food back and they will refund the order. I felt like the manager didn’t seem to care about anything I said and never even apologized for the experience. I drove back to the store with the food and receipt handed it to the manager who once again had the opportunity to apologize but didn’t feel the need. After finding another place to pick up dinner for my family I returned home to find out that when the manager refunded me he didn’t even refunded me what I paid. Once again I called and was told by the manager he didn’t know how the cashier charged me so he couldn’t refund me what I paid. I’m sorry but isn’t considered as Popeyes stealing from a customer? Now if I walked into the restaurant and took a piece of chicken without paying they would consider that stealing and I’d be arrested! It looks like it’s ok for Popeyes to steal from there customers! I called 2 times and spoke to customer service once for the experience and the other for not getting a full refund. NEVER has anyone called me back! It is now February 20 and I have called 4 times and not one person form the company can return a phone call! I found a corporate number and they don’t even seem to care about customers! It’s a miracle Popeyes is still in business if this is the way they treat there customers! Thinking of contacting the better business bureau. I WILL NEVER SET FOOT IN ANOTHER POPEYES!!!
Sadly they don’t care about their customers or their employees. Unfortunately, to the Popeyes corporation all that is important is the money!!!
I went to the Popeyes in Merriville, IN. I drove in the snow/blizzard and sat in traffic just to get there and sat in traffic on the way home because of the snow. Once I got there I had to wait about 30 mins for my order. what you won’t do for your family lol Anyway once I made it home, tired and ready to eat, I realized that my order was wrong. I called the store and spoke to the Manager Katelyn and explained to her my situation She told me that the company policy was for me to bring the food and the receipt back up there and she would replace it. I asked her if she could write my name down and my order so that I can pick up it another day due to the weather. Her reply was “No, you’re going to have to drive in the snow to bring it back because theres nothing else I can do for you”. She went on to tell me that it’s not her problem and thats company policy and if I wasn’t happy then talk to the GM tomorrow. But she refuse to give me the GM (general manger) name. At that point I asked her numerous of times to speak with someone else bsides her and eventually after realizing I wasnt’t giving up she handed the phone to the cashier by the name of Philip. I explained the situation to Philip and he without hesitation said “Don’t worry I’ll put your name in the book and you’ll have up to 30 days to come and pick up your order.” So I thanked him and asked him how is it he was able to do it and she wasn’t and he replied “because I’ve been working in this industry for a while and Ii know how things are suppose to be done”. As I was talking to Phililp, Katelyn starts yelling and cursng in the background (I didnt hear all of what was said). Philp told her “You know I’m on the phone with her please be quet”. a door was closed and didnt hear her anymore. He gave me the name to the GM and told me the number I could call to make a complaint.
The very next day I called up there to let the manager working know that I would be there to get my order. when I called I said hello and asked who was the manager working for the day. the person that answered replied “why? who’s calling”. Caught off guard I asked again…who is the manager working today. she replied “well it depends on who’s asking. You tell me your name first”. I responded “I didn’t know that the manager on duty for private information. ” her response was it was up to her to decided if I can know the managers name or not. So I asked one more time hoping that she wouldn’t be this unprofessional but I was wrong. She said Sorry lady you’re going to have to call the GM when hes working. So I knew then that it was Katelyn given our prior conversation the day before. I nicely replied “Oh I see…the manager working today is you Katelyn?” and she repeated what she last said and I said have a nice day and hung up.
It very unfortunate that people in management represent themselves in an ignorant unprofessional way when dealing with the public. Now days you don’t know what type of person you’re dealing with. You’re suppose to treat people with respect and professionalism at all times when you’re working with the public. She choose her job I didn’t choose it for her so if shes unhappy about what she does for a living and/or can’t handle working with people she needs to find another job. I’ve never seen anyone act this crazy over a piece of chicken especially when it’s not their money lost. I guess their slogan is riight…love that chicken from Popeyes! WIlling to act crazy over it smh! Let’s be professional Katelyn PLEASE!!!
My experience with Popeyes is absolutely unacceptable. I was trying to place my order but the manager of Popeyes at San Marcos Tx could not understand what I wanted. I tried to explain that I have a coupon but she did not give any effort in helping me. Instead of she passed me on to her coworker. She did not managed to say ” let me get someone to help you”. She simply walked away without any words of explanation. Her coworker had no problem with explaining to me what options I had and no problem with understanding what I want. I am never going to buy anything at this location. The fact that she had a smaass attitude and could not be polite makes me upset because we all should be proud of what we do. Absolutely reading other posts seems like people who work at Popeyes are not!
It is a pretty sad state of affairs when I come online upset at the treatment I received at Pilates and I see comment after comment of the exact same treatment of customers across the country. I went to the Pilates in Arundel mills mall(Hanover, md)’ it was closing time. I was hoping they were still open. It’s in a food court, I took 1 step towards the counter and the cashier holds her hand up and yells “we only got spicy left. In fact I’m closed after this lady”. She was extremely rude. I said “wow” and a stranger walking past me said “yeah that was really rude” I decided to try to get her name. I asked her when she asked I told her she was rude and I will contact the store the. She begins to start yelling “I wasn’t rude to you. You don’t need my name” I moved to the next employee and asked for her name (while original employee is still yelling) second employee using give me her name and refused to get the manager. I will never return to any Popeyes again.
I will said that 75% of this complaint are false you said that your chicken is cold they don’t respect you, ok is simple you want hot chicken why would you don’t tell the employee I want hot chicken I am willing to wait for the chicken I all way have the best experience at popeyes I am willing to wait 15-20mn if I want to burn my mouth.
all this comment are against I haven’t read a good comment 1000% of the time I eat at popeyes great service great food. Thanks popeyes.
Today 1/11/15 at approximately 12:30 in 25 degree weather. Me a 70 year old woman sat in the drive through for about 15 minutes to order 2 pieces of chicken red beans and rice, diet coke, With a side order of slaw. When I got to the window the girl who took my order left my slaw off. I told the girl at the window that I ordered slaw. She said well I can’t change the order here at the window. No your not changing the order you would be giving me what I ordered. She said I can’t do that. So I told her to keep the order if I could not get all that I ordered and I drove away. This store in Carbondale Illinois just opened a couple weeks ago. With service like this it won’t last very long.
Saw all the commercials about how good the chicken is at Popeyes. Decided to try it. Unfortunately it will be the LAST TIME we ever go there as the service was terrible the manager hadn’t a clue the cashierorder taker was RUDE and the order wass wrong. When I let the manager know about it the cashier girl snapped at her with a wise crack and that was the end of that. The chicken was cold, the orders were not correct. The cole slaw was the absolute WORST I’ve ever had..absolutely tasteless….I will be sure to warn EVERYONE I know NOT to go there as it will be a waste of money. 2 thumbs down !
Popeyes restaurant #11381
3004 Jefferson Hwy.
Jefferson, LA 70121
(504) 832-8137
ticket # 526
I’m not one to complain, as I do understand the nature of your business, and sometimes miscommunications happen and not all of them need written letters, however this cannot be overlooked. On 1/4/15, I arrived at location #11381 drive-thru at 4:04pm. I placed my order (12 pc with 2 sides, and a 5pc tender) and pulled up to the window. I hand my credit card to the window cashier (Deshawn – male) and he swipes my card. When he hands it back to me, it is covered in soda syrup. Apparently he placed it into something sticky inside. Now this wasn’t that big of a deal, I simply asked for some napkins so I could wipe my card off. He gave me some napkins and then asked me to pull up to wait for my order. As I pull my vehicle up, I realize he never gave me a receipt. No problem, I assume they’ll bring me one with my order in a couple minutes. 10 minutes go by, and I finally decided to enter the restaurant to see what might be the holdup. I ask the girl at the front-counter register (DaShon, I’m not sure of the spelling, and I’ll explain why shortly) if they forgot about me outside. She asks another girl who tells me “the batter cook is new and he didn’t batter the chicken” (or something along those lines). Also the fellow behind me was asking why his order was delayed at this time, as well. As workers tried to figure out what was going on, I told the front-counter cashier (DaShon) that I never received my receipt when I paid for my order.
Now… THIS is where it gets interesting.
Front-counter cashier (DaShon) replies, “Don’t you see I’m working front-counter? That’s a drive-thru problem. Take it up with them”.
At this point I replied back, “I don’t need your attitude”.
A drive-thru worker then began to sift through several reciepts looking for mine, asking me what was my order so she can locate my receipt out of the pile. During all of this, another guest’s order of tenders came up and front-counter cashier (DaShon) slides the bag right in front of me. Unsure, I asked her, “Is this half of mine?”
At which point she rolls her eyes and yells for guest to come pick up his order. At this point I am really starting to get irritated. Irritated at the visit, as a whole, but in particular with DaShon. I try to read her name tag but she had her apron string or something like that covering her name. So I ask her what her name is, and she says, “You don’t need to know my name”.
So I ask her to move the apron string so I could see her name tag, and she covers her name tag with her hand, saying, “What do you need my name for? I’m not telling you.”
So NOW I’m completely done with the whole experience and I tell one of the other workers that I would just like to cancel my order and refund my money. I also ask DaShon again to move her hands so I can see her name tag. And she responds, “Get out of my face!”
Well I guess that was enough for someone to hear, because they pulled her away from the front-counter and told her to stand in the back. I then asked the girl who was refunding my order, what was the front-counter girl’s name. She told me it was “DaShon”. Upon leaving, not once did an employee step up to apologize for how things were mishandled.
Now, again, I don’t like complaints, but this was totally out of line. I hope that kind of attitude isn’t what you seek from your restaurants and employees. It absolutley ruined my Popeyes experience. I apologize for having to bring this to your attention.
I went to Popeyes last night. I have to mention I Love the Chicken. But rudeness I can’t tolerate. I order chicken, ice tea and the chicken strips. I ask for sauce because we were only give one. I told the young lady at the window. She give me another one. But the manager of all people got mad came to the window and told me she gave me 2 sauces very rude!! I told her she only gave me 1 sauce. And I don’t have time to argue over 1 sauce. I can pay for sauce. The manager was Very Very Rude and I told her I would contact corporate she told me to go ahead. We left but the manager left a very bad taste in my mouth. I will not be going back to that Popeyes again and will let my other friends know!!!!!
2nd time eating popeyes I’m absolutely a fan of popeyes great customer service but I wasn’t really a happy customer since u guys put a bad false advertisement on TV I went for the Spice Box chicken and they said they didn’t have it anymore and I nicely told them that it was still advertising on tv and online. I was devastated I was dying to try it since it was a good deal and combination .
I work for popeyes and i thought that employees where important to the company but we are not. My manager treated me like XXXXX like I’m nothing still. Dose. I put in for a transfer and not the treatment has got worse where do they do that at. I work on Atlantic Blvd. In Jacksonville Florida. Robbin is my boss and frank is her boss but it look like its the other way around. Thanks for making my work experience not so good.
Amanda, I too am an employee of Popeyes. They treat their crew and shift leaders like XXXXX, my GM has the worst attitutde she snaps at her staff, doesn’t take accountablity for things and does not solve problems. The management staff are the only ones that get bonuses, Christmas parties and get treated to lunch or free stuff. I’ve been asking for new shift leader shirts for months and still nothing, my shirts look like I work in a mechaincs garage, its so embarassing to wear those shirts. I get tired of complaining about things because nothing gets resolved… i am at my wits end. The higher ups talk to my Gm about the concerns but she brushes them off and goes back to her bullXXXXX. I want to talk to corporate but I don’t know who to get in contact with. Ohh and lets not forget about that nasty ass chicken…using 7 day old dark meat and forcing the battermen to use rotten chicken that is turning green. I advise all customers to take their business somewhere else.
Hello to whom it may concern I just moved to the oklahoma area were my farther who is decent family lives. Well I moved her to be with my father sisters and brother after my aunt past and my Uncle had cancer and surgery at the same time a funeral was happening well as soon as I could I got out there and started looking. For work In the mean while I started volunteer in the cancer center everyday ILOVEDIT I came here with a car and then I got hired at KFCTACOBELL on Martin Luther King I loved it after every one stop ed being mean but they were kids. Well on down the week I was living in between places and I was at drinker place take my friend girl to lunch and as I was leaving her house b got rampage well since I wad there they took me first time in jail bad exprience we live and learn well after two horrible months in there be very thing drop but the thing beside my purse they had to give me so my hung GOD is good u went back to KFCTACOBELL gotbmy job back and the n also picked up a second job at churches Chicken were i did not know how to ride bus I would b walk to and from work are bumb rides hot rain cold I wpukd make it happen I walked Kong ways cry some time but I would go late and all well thatsbwhen at hear job s need some TV because no customer skills at all. Well I met a young ladie named Corian who also worked for Popeye and got fired for something now she works under another name quite churches well she turned me on to Mr Mike who is manager of the one on fifty and may eek hr also sales car she said well I need a car he was introduced to me at my job and said he have ne va cat that next couple a day he did he light busted he lost the alarm needba new raditor but I need a car bad si I was star one day at a time fixing it and it kept running hot I still pd 200.every two weeks he would cash my check ND give me change i made a 590.00 200.00 200.00 50.00 that because I had to pay for the radiator and he was suppose to help at this time I I’m sometimes living out my car he new it old he was mean well two weeks later I was work in G for him car still in shop still walking from one side of town rob the other it’s was hard wend came and I informed Mike I was going to get the car he states no leave it there the machin shop says there more wrong with it I called the shad they said he pk my car up one ago and I had all my cloth jewelry cowboy boots it’s all i had so Corian who I think had an ok ay in jtbkept calling saying he sold my car to someone else whhybthey wore my cloths Corian cashed my money order in and took twenty five dallorsbnowbIbmbbackbto now I’m bk to scare one and having to start all over again we make 7.25 a hour I worked every day for that and he act like he is in tousled right isbri hrt and GOD dnt like ugly and he snot fundbofb pretty this man stole the car I was buying from him gave all my cloths away and did itb like nothing he a manager who talks about join are not smoking please I can’t afford court all i want is my monetary back that hr took give me what my cloth he owes me I have wh hotness and all please try and help me I have struggle all my life and for b this man to take away something that I was paying on s if I could fix it I would please I promise u I was doing my pa rt ask every on Jesus Is a is coriana lisa star all them ck the bank he cashed my church check to get pd please lister to me Thanks for ur t
My concern is e and my wife went to popeyes here in Tulsa OK and the order was wrong chicken and fries cold and the fries were hard to hard for the kids to eat. This is the popeyes on pine and peoria tulsa ok.. We work to hard for our money to get any thing just thrown in a bag and this is not the first time. Please respond back or for my family will not go back.
I been reading all this comment you all people are bullsh*t stop complaining and just eat your sh*t.
Ur mouth was it with soap
The server was very rude to me because i could not move my car because some one car in front of me would not start she told me to back out but i could not see clear and she over charges my visa card and would not give me a recipe this stor is in houston texas #2176 server # 0112 also the manger is rude he gave me the wrong # for corp i had to call the police on this location this happen on 11-11-14
I TOOK FEEDBACK AND GOT VALIDATION CODE . THE STAFF WOULD NOT HONER THE RECEIPT THEY BECUSE IT WASNT FROM THIR STORE .THE STAFF MADE A JOKE OUT OF IT WANT TO A DIFFRENT POPEYE AND THEY HONORED IT POPEYE LOSSED ME AS CUSTOMER THE STORE WAS AT8221 FLATLANDS AVE BROOKLYN NY’!!!!!
* UPDATE from last post:
I just tasted the mashed potatoes and gravy. There was rice in it and it tasted like someone used the spoon from the rice and beans. It was nasty!!! The cole slaw tasted like dill pickles with a piece of pickle in it. Neither were edible and I had to throw them away. The chicken was dry and gross. The only redeeming grace you have are the biscuits! I’m glad we got an extra 6 or we would have paid close to $20.00 and starved!! Thanks for nothing!
My husband and I just went to Popeye’s for the first and last time in Beaumont,Ca. We had ordered 2 2-Piece platters and payed extra to have all breasts. When we returned home to Hemet, CA (about 20 mins away) we found 1 breast and 1 wing each. They gave us no straws for our drinks and were really rushed with us when there was no one else in line. We tried to call and all we get is a fax machine or all circuits are busy. We are NOT happy and will never eat there again and will never recommend your company to anyone!!!!! We are very disappointed!
I would like to voice my complaint about not putting on the beer can chicken sign that this chicken is spicy. The manger at the South Holland store in Illinois store # 4941 was very rude. When I call to let him know about the chicken being spicy, he stated did’nt you look at the sign to see that the chicken ingredients was spicy. I believe there should be information to let you know that this beer chicken is spicy.Also I order it for two people who’s stomach can’t handle spicy foods, I wanted to see about getting something in exchange for those two meals. It was then that I ask for the manger, Tito from store #4941 said to me this store is independently own and that the manger Mr. Naheem wasn’t in. I don’t care if the store is independently own, they still utilize your name as a franchise. Coming from a company that employees 125 worker, the store in South Holland Ill #4941 will not be getting our business, due to the fact of rudeness.I order for ladies in there 50’s ,I came out of pocket to buy lunch from another place because this store that bought into your franchise was none accommodating to people who patronIze this Popeye Store. I hope that this store can get training on how to deal with the customer. I don’t think that the founder or CEO, would appreciate this type of behavior, representing the Popeye’s name. I did see and watch Under Cover Boss segment, for your Corporation.
Thank You
Jeffrey Mullins
Jeffrey, everybody knows that Popeye’s makes spicy chicken. So I think your complaint is based on your own failure to recognize a well known aspect of Popeye’s Chicken. But I guess sometimes just sitting down and writing out a negative report helps get it off one’s chest.
I had a situation at Popeyes the one in Oklahoma City on southwestern Some one came and the start talk mess to people did he came to me and jumped at my girl so I got up to offend her he push me I push back then he threw a chair at me I messed up my shoulder and now I have surgery and that date was September the second two thousand and fourteenand the manager at Popeyes that day did not write a report but the police came and wrote down report but what I was looking for I was trying to sue Popeyesso can you contact me through email or phone phone number is 405 6287160
You know, I never imagined that it would
come to my having to send an email to
Popeyes chicken corporate office to get the
right kind of response to the HORRIBLE STUFF
that they try to pass off as FOOD here at the
popeyes located at : 1430 Washington Blvd. in
Beaumont Texas. Last night, my husband, myself
and my mother-inlaw, went to this popeyes, and
we ordered food for two households. When we
sat down to eat, the RICE DRESSING WAS SPOILED,
AND THE CHICKEN WAS FRIED TOO HARD,
THE RED BEANS AND RICE WAS JUST NASTY.
I mean, really, DON’T YOU PEOPLE HAVE SPOT
CHECKS where someone from corporate goes to
these locations to check out the service? The 1
really good location that had GOOD SERVICE AND
GOOD FOOD, YOU ARE CLOSED DOWN, AT
125 N. 11th St. Time after time, we have tried to
go back to Popeyes, every few months, but NOTHING
EVER CHANGES. The FOOD IS NASTY, AND YOU’VE
JUST LOST MORE CUSTOMERS. I AM SURPRISED THAT
POPEYES IS STILL IN BUSINESS OUT HERE!
I visited the Edmondson village store in Baltimore md. the service was the worse during lunch hour on 10/7/14. management was terrible. I waited a half hour to get my food. they are advertisting apple pies and do not have any ready leaving your food to sit for long periods of time. the cashier was the most rudest I have ever seen. yelling and being disrespectful to customers. this was the worse experience I have ever had in this store.
the manager was on front line with open toe shoes on unprofessional. I will never visit this store again will will not suggest to anyone to go to this store.
I have a question how do Popeyes run a special then you go 15 miles out your way for the special only for the them to tell you we don’t haveven the special we thought we did but the chicken is frozen in the back.I thought the promo said therearlier chicken was fresh never frozen trust me I will not go out my way again for popeyes.
I ordered the Tuesday special (2 piece chicken meal) through the drive-through on Sept. 30, 2014 at the Melrose Park, IL location. Took my lunch back to the office and began eating it. I ate the biscuit, fries and wing even though the wing looked a little dry and the fries seemed as though they actually counted the number of fries. When I removed a piece from the chicken breast to eat it, and I couldn’t believe how dry it was. I called the store and informed them of this and the manager, Ray, said he couldn’t do anything without seeing the chicken breast. I told him that I wouldn’t be able to go back until the next day. The next day I went back and the store manager approved a $2.50 refund just for the chicken breast. I didn’t get the full refund because I had eaten the biscuit, wing and small # of fries. Popeyes doesn’t know the meaning of good customer service. As I’m writing, this I’ve been holding on the phone for a customer service rep more than 30 minutes. The reason I’m holding on the phone is because I tried submitting my comments through their website and their website would not allow me to continue passed the date of the incident, so I wasn’t able to submit my comments through the Popeyes website. Gotta go, someone finally camed to the phone.
L Medina
Me and my family went to the Thornton CO location and ordered the 50 piece with seven sides and 24 biscuits and purchased the “week old” and bitter sweet tea to go in the gallon! We paid a total of $94.70 with tax. Not to mention the wait for the chicken was thirty minutes, we get home after about an hour and sit down to eat. My son finds a long black hair in his biscuit! I tell him to throw that biscuit away and get another one. Then my wife pulls out another hair, same color and length but this time it was in the mashed potato’s and gravy! Disgusted and disappointed at this point; we threw the mashed potato’s away and thought it had to be over with. O-boy was I wrong! As we continued to serve plates to our family, I found another hair. This time it was in the mac n cheese! I called the manager at that point and informed him of our discovery, he offered to replace the items we found the hair in and asked if we could come in! I told him we lived to far to go back and pick up these items. I informed him that I wanted a refund and told him I would bring back the food because at this point I was afraid to eat the food. All he said he could was have me call the manager in the morning…… What a joke. I WILL NEVER EAT AT POPEYE’S AGAIN!!!!!!!
Earlier today, my family and I had gone to popeyes in midlothian, Illinois, off Pulaski. We placed our order, and we had asked them to put the gravy on the side because I don’t like gravy. The response we got was they don’t put gravy in a seperate container because it’s a small gravy. Then she gave us an attitude even after we said well pay for the extra container, then the manager said, “just like she said we don’t XXXXXing do that.” Then we asked for her name, and she told us no. So we went inside to read her name tag,her names nicki, and she told us to, “walk your stupid asses to KFC.” We got back in the car, and went to KFC. They were so disrespectful and ignorant. We will never be going back there again!
i visited popeyes on 9/18/14 the location at 1300 West pinhook, Lafayette LA i was very disappointed and disgusted. First I had to wait about 20 min for a 2pc white, beans, fries and a pepper. I placed my order at the drive thru and had to pull forward. I sat in my vehicle for 20 minutes I didn’t receive my order until I down and went into the restaurant and was told I was forgotten about. Once I arrived to my destination i begin to eat when i felt something foreign in my mouth IT WAS HAIR , IT WAS ENTANGLED IN THE CHICKEN CRUST LIKE IT WAS BATTERED AND FRIED TOGETHER THAT IS DISGUSTING, I vomited and vomited and vomited some more. My throat hurts, my head is throbbing. I will never visit popeyes again. Some body needs to contact me b/c i and very dissatisfied with my service and the food.
I apply at popeyes in arlington tx , aboit a week ago, the manager their named paula told me I was hire n that I started training on friday sep 12 to train as shift manager so I quit my other job that I had, then she text me n told me to wait till saturday, n when I called she tols me to wait till sunday, so I finally wrk on sunday, n I wheny back tuesday, but sience im a mexican american, n half of the employees their are from mexico n family I could tell that they did not want me their , cause I knew more n speak better english than them…they did not like the idea I got hire….it took about 3 wrk days for paula to ask me if I had any back round problems n I said no, I thought she was talking about felonies, and not misdemeanor, since her english aint that good.. so I train for two days for shift manager, n when to today to popeyes to see what time I work n to look at the schedule, n she told me I could not b hire cause I lie to her about my back round check, but like I said I thought she ment felonies, well l anyways, when I try to explain to her she told me that she did not like my attitude n that she was not going to help me n if she did she was going to hire me as a cook, I quit my $9.50n 35 to 40 job cause paula told me I was hire n im a single dad whi jobless now n I dont know how ling before I get another job, n me n my 4 yr old son going to b struggle to pay rent , put clothes on his back, so when I ask for the company number she refuse to give it to, she kept asking me why, n she ask me if I wanted to talk to her superviser n I said no, he probally related to her or a immigrant, in not raises but this is the second time it happen to me at the same store..n my second complain…anyways so I keep asking for the Popeye cooperation number n she did not want to give it to me..I want n need this job, I just justice cause I feel like its discrimination against me…if u have any question u can contact me at skyl****@gmail.com….thanks for your time.. saul avila
I just want to let your company and everyone else to know that on July 17 2014 store # 2348 in Kissimmee Florida, I went there for lunch with some friends and had some issues, one was a roach problem and I had to wait 20 minutes for my boneless chicken stripes as well as the manager yelling at a cashier because I gave her a large bill and she needed change and the manager said I just gave you change and the restaurant was not that busy. On July 18 2014 I called the (877) 767-3937 and told the customer service person I would like a call back, no one ever called back, about two weeks later I called back the (877) 767-3937 I explained that no one has called me she said that they will forward the complaint again. I waited about two more weeks and called back, the woman on the phone was able to see where I called previous I didn’t know why no one has called me back so she put another message in for them to call me back. To make a long story short I call today July 25 2014 the 404-459-4450 and spoke to Keisha who was very nice on the phone, she was able to see where I called in the past, she said that someone on July 25th called me back and resolved the situation, I explained to her that no one ever called me back and I would like to know who closed out the case, she was unable to tell me that. She said she will forward this and have a district manager call me back. I feel that whoever was suppose to call me back the first time just blew it off and really doesn’t care about the business so they figured if its closed out no one will call back, well the manager was wrong. Well now it is not even the point of the problem in the restaurant it’s more why is it taking this long to reach someone from management.
It is one of my favorite chicken places, but lately I’ve been having bad experiences. Today I stopped at your location 12100 S. Western*Blue Island IL after church, I ordered a 4 piece drk spicy to my surprise I got a breast, wing and thigh….it was not spicy or hot! Didn’t realize it until I got hm. I called the that location and the supervisor told me ,nxt time I need to check it before I leave. Then told me she can only credit me for 2 pieces of chicken. POOR CUSTOMER SERVICE! This is the third time at this location. They have messed up my order!
This particular location in Oakland California actually ran out of chicken one time. But today is my worse complaint they had a promotion on chicken and I understand the need to make massive quantities of chicken but the chicken was absolutely disgusting! It tasted like burnt oil I am pissed I will not be patronizing them again!
Very unprofessional, the manager there, I was just there and I will never go back there again and I will inform all my family and friends to not patronize this location customer service horrible. .I spent 18.00 on chicken and was told I couldn’t have any more napkins I only received 4 lol for greasy old chicken, I told her let me speak to a manager and rudely I’m the manager well you truly need some more training, never again. Then they started speaking Spanish. I was out done we thu the chicken away. .horrible place
I ve had numerous bad experiences going to your popeyes locations in Denver Colorado, almost everytime I go to one of your locations its always something from rude employees ,rude management, getting wrong order, and the worst one of all receiving undercooked raw food, etc.. I was served raw chicken a few times before but this time I have proof of it, this happened around lunch time the date of 8/12/14 at #4986 popeyes located at 550 w 84th ave ,I was very upset so this time I took a picture of it before they took my food back, they didn’t want to refund me my money or do anything to make it right so I told them that I was going to file a complaint and looking into filling a law suit..What I need from you is to atleast act like you care and contact me to let me know how you guys are going to make it right, if I don’t receive a call or email from you asap then, Iam going to more forward with my lawsuit thanks!
Store 5745 in Louisville Kentucky on South Dixie Highway is one of the worst ran stores in the Nation. I’ve called and complained multiple times and nothing ever improves.
I just left and after an 18 minute wait when there was no line because the staff is incompetent, I called the Corporate office yet again to complain.
It’s a sight to see when you and your 8 year old son are waiting for chicken and the entire staff are on their cell phones, and mind you they aren’t washing their hands after touching their phones and whatever else they are touching which could spread all types of bacteria and viruses to paying customers.
So they are on Social Media and texting while We wait for our food that took 18 minutes for 3 Spicy Tenders and a 6 piece Nugget Snack Box. This store is consistently rated 1 star on every possible rating site here in Louisville. I find it impossible that a chain as big as Popeyes is unable to find three competent managers and train a competent staff that can provide the service that is clearly written in your mission statement.
I have been trying to keep from cursing lately and I haven’t cursed in 3 weeks and today, I have to start all over because of the horrendous service I received. The manager didn’t even apologize for my wait.
Popeyes in porter tx I worked for16 years a casher for 10 years n thay hired a new crew n tryed to make me a dish washer hell no
Porter popeyes only hires Mexicans I was working there for 16years a casher For10 years thay hirerd a hole new crew and thay tryed to make me a dish washer that’s not right
I have a complaint regarding a new store that open in Harlingen, Texas. I am complaining about management in this store # 11680. They have bad manage in this store. They are rude to customers and employees. They yell at them in front of others and customers. I was there and heard it all. My family and I heard when they fire and employee just because. They don’t have any team work skills, and they make the employees feel like ignorant and dumb. They have an employee from another store supposedly helping them and she doesn’t even have the proper dress code she has jewelery and no hair net that is nasty, NO HAIR NET AND FULL OF JEWELRY. She is a shift leader from another store and even dating the District manager. That is not right. The corporate office need to come down and clean management starting from Corpus Christy the general manager dating another shift leader. Mangers should not be dating other shift mangers. The General Manger from this store is Ernie Rodriguez and the lead Shift manager is Kimberly De Leon from the Alamo Texas Store. is dating/married to the District Manger is Humerto Marrero. This should not be even going on in the first place. Please do something about it because and employee was fired unfairly Today 8/6//14 just because the shift manager (Kimberly deleon) called the husband/boyfriend the district manager (Huberto Marrero) to fire this person and the district manager called the general manager (Ernie Rodriguez) from the store to fire this poor employee for no solid reason. They should call back this employee to work. I wonder how many other employees this people have fire unfairly. I will be reporting it to my community of this unfairness.
This is regarding the Popeyes location on 9508 Beechnut Houston,TX77036;I’ve ordered there plenty of times and it looks like they go through manger after manger but my biggest complaint is that they like to refry the chicken from the previous day and serve it to customers the next day,thats horrible and not edible to eat,and i just came from there and the chicken was so hard and dark brown this needs to stop immediately,so when i called back to get corporate number they hung up on me and my order # is 15 i ordered at 12:39 and my total was 7.12 i would really appreciate it if you’ll can fix that problem thanx and god bless
Everytime i go to the Popeyes on wallisville road in houston texas they tell me that they don’t have poboys!! It’s been months (close to a year) that I go over there and ask for a chicken poboy and they tell me the same thing!! It’s getting ridiculous now and the staff is not very friendly either!! This is the last time I go to that location..
I went to resturant # 10643 11527 Beltway 8 North, Humble Texas 77396 and purchased a 5 piece chicken tender with fries and a drink. When I got back to work to eat my food, I took a bite and realized the chicken was “RAW”. I went back to the resturant to request my refund and maybe something to eat for my incovenience, but the manager Demond was very rude and told me that he was not gonna do that. I became very upset and ask him why would you sell someone “RAW” chicken. I will never eat at Popeyes never again!!!!! Rude employees and undercooked food.
This is a very serious issue that I contacted your customer service person about 9 days ago. She was very curt with me and acted like she didn’t want to be bothered with taking my complaint. Is this the way you treat your customers? I will never do business with your company again because I have been hung up on, ignored and treated like I had a communicable disease throughout this whole process. I want someone to listen to me. I believe this is a very serious issue. This occurred on the 10th of July at 11:20 in the morning while I was trying to get lunch from your store at 64th and Sheridan in Arvada, CO. First, it should be known that I drove 20 minutes out of my way to get to the Popeys because I thought the special looked great for lunch. Upon arriving at the store I found I couldn’t access the drive thru as there was a car PARKED in the drive thru access. I then parked and tried to go inside the store. The door was locked (and I should have called the fire department because that is what it says to do on the window if the door is locked during business hours). I thought this was strange and I stepped back because there was a man coming out of the store with a huge bag of food. The manager then locked the door again and continued to stare at me through the door. He said that the store was closed for 30 minutes. No explanation, no sign, etc. This was really weird…why would a store be closed during business hours (lunch hour) for no good reason. Obviously they were able to serve food because a guy came out with a huge bag. So, I went to Taco Bell and when I came home I tried to complain online and the online service said there was no such store. Hmmmmmm….So, I called customer service and, as I said, that was like being treated like I had a disease. And what do you know, I never heard a word from anyone at your corporate office, the store or anyone. How rude. I am a person that always sees the good in things, but when I have been wronged I will also tell the appropriate people about it so this can be remedied. I was in the corporate world for many years and I know that your reputation is your life. Anyway, to the powers that be, I will never visit your store again and I will certainly ‘bad mouth’ your organization any time I get the chance. Suzanne Reid 720-933-XXXXx
I live in Cary, NC. My 17 year old had an interview that apparently went well because she was told by the manager she was definitely wanted and would hear back from her in 2 weeks. This morning I told my daughter to follow-up and inquired about the interview. I was astonished and angered when my child told me the manager asked her if she was FULLY BLACK!!! She went on to ask other extremely inappropriate questions that had NOTHING AT ALL to do with the job, skill requirements, etc. The fact my daughter has a handicap makes me believe she probably asked other questions that my child had no idea were inappropriate as well. I came to this website to gather information and contact the headquarters but I’ve decided after speaking with my brother-in-law, who btw is a corporate lawyer, I should contact a lawyer and allow them to precede. Ignorance in this matter isn’t acceptable as an excuse for such behavior. I informed my daughter not to contact the store. You will be hearing from me very soon!
Hello, my name is JOHN BROWN, I live in Eau Claire WI. We have plenty of real estate in eau claire WI. I have a good friend that is a real estate agent/owner, I have talked to him many of times about getting a popeyes franchise in eau claire he told me to get in contact with the corporate office and talk to someone. He said he would find an establishment for the franchise. This would be an AWESOME opportunity for this restaurant as well as community. I look forward to hearing from someone about making this happen. Thank you. JOHN BROWN
Good evening. I have had numerous horrific experiences from the Daytona Beach, Florida Store #2300 regarding the rude, unprofessional, and boisterous customer service that I have received ONLY from staff member, GREGORY. Every time, I go through drive-thru, he’s pleasant at the speaker, then his mood completely changes when “I” arrive at the window. I have never disrespected him for him to consistently give only ME horrible customer service. Today, my order was missing an item I paid for. I addressed the issue to GREGORY. Instead of GREGORY apologizing to me for the inconvenience, his exact response to me was, “Ugh, I am NOT dealing with this child today! “, (referring to me). *I’m 25 years old, a long way away from my adolescent years* I was appalled but not surprised based upon his previous rudeness towards me. I have spoken to his manager about his rude manner of handing my food also his overt way of expressing that he does not care for me as a person or as a customer. His manager reassured me that she has spoken to him numerous times regarding my previous complaints but yet, he continues to treat me the same. I feel that GREGORY needs some tough love from upper management. I used to patronize this location 2-3 times per week. Now, thanks to harassment from GREGORY, I only come once every 3 months, to avoid coming to Popeyes hungry & happy and leaving Popeyes upset, confused, and hurt from GREGORY. No customer should ever feel the way GREGORY makes me feel when I leave. Please, can someone, anyone, give GREGORY a customer service training lesson. I’m a huge advocate for establishments providing world-class customer service to each of their customers, especially faithful patrons.
OPEN A POPEYES CHICKEN UP IN ALLIANCE,OHIO NOT A FAN OF K.F.C……….WE MUST DRIVE 2 HOURS AWAY FOR POPEYES WE WILL BE WAITING…………..THANK YOU
Dear Popeyes – CEO; CFO; COO; and disparate Manage teams,
Today (7/7/2014) at about 5:55 P.M. – Pacific Time, I experienced behavior from a couple of your employees at store # – 3322 in Los Angeles (Watts) California – behavior that I have seen escalate over years, in the customer service industry. Which includs horse play of all kinds, while handling the customers purchases (company property – food sold to the customer and or materials, murchantdise etc.) with no consideration or care for customer who is in their presence, while laughing and exchanging flippant remarks with coworkers about each other but mostly related to customers they do not like, for one reason or another (race, age, gender… ). As I have witnessed this pointed towards others (while waiting in a line somewhere) many time and most of those times it translated into the above. My experience today hit hard because I entered store #-3322 having had a difficult day I may expressed a some tension in my facial expression. I noticed the manager (slim built black male wearing a green shirt) and another worker (slim black male wearing a red shirt) looking at me and aparently commenting on something about me. No problem there, as we all have right to our oppinions. The problem developped when the server (a young lady wearing a red shirt who I’m assuming her name is Jordan – the name that appears on my receipt) took my order for 3 combos with specific instruction for all 3 combos, and I stood by and heard the server pass on those instructions (in one order a side of red beans and rice [more rise than beans] became the issue) to the manager – who was preparing the orders. The manager acknowledged. Through the duration of the above mentioned the manager and the other male worker made flippant remarks of which I caught short phrases like: give him more beans than rice , I don’t care what he said, he’ll get what he gets, look at him. Just before my order was presented – by the manager the other male worker went into the east coner of service area out of my sight and I could still hear him making similar comments to the manager. When the manager presented my order I decided to check it for accuracy (reasonable portion of beans to rice ratio and found what appeared to one teaspoon of rice, a few beans and an overwhelming portion of bean juice. I firmly but respectfully brought this to the manager’s attention, he tried to put it on the young lady – saying he asked her again was more beans than rise and she said yes. I informed the manager that I was watching and listing the entire time and did not see or hear the server respond to no such thing, that I was prompted to check my order due the negative comments and behavior of him and the other male worker. The young lady appeared to be afraid to comment in the presence of the manager and did not acknowledge anything. I then advised the manager to correct my order and he did – with the same flippantly negative adtitude that he expressed through the duration of my visit. Please don’t take my word for it you top brass should – if you don’t already have people frequently visiting your store to test the quality of service that your employees are rendering to your customer for the ample profit that your company is receiving. If done right you’ll find some very eye raising results.
Thank you for your patience in reading my complaint, and the tasty food that you serve,
Darrell.
Hi, I’m writing your company hoping to get some answers about your Popeye’s franchises located in Germany, to be more pacific your restaurants that are located on Ramstein Air Base and Vogelweh Air Base. I know that AFFES has something to do with your company but I would rather deal directly with the big cheese instead. My concern is that for the past 2 years we have not had a Popeye’s restaurant in the KMC Kaiserslautern Military Community for quite some time now and know one seems to have an answer as to when we will get one back. Both of the buildings have been shut down. To get your famous chicken you have to drive 45 minutes to Baumholder Air Base and this is not a nice drive. Now add the cost of gas and then buying the chicken, this adds up. I’m really not a fan of KFC which is close by but it is out on the economy and you have to pay in Euros, very expensive.It would really be nice to get some answers.
Thank You.
A hungry Customer
Well I use to love Popeyes until tonight I ordered 30$ worth of food and 2 med. Drinks but come to my surprise I got something extra in my cup a spider stuck in my cup without me knowing I drank almost all my dew when I was about to reuse my cup I open it and there I seen something in my cup when I went to Popeyes to have them correct it they told me how do I know you didn’t put it in there wtf I forgot I like drink spiders unknowingly grrrrrrrrrrrrrrrrrr yall need to contact me ASAP
I live in Davenport Iowa and we have to travel 2 hours for the closest Popeyes. Would you please consider opening one up here in the Quad Cities area? There are a lot of people that would appreciate it. We love Popeyes!
We just watched a very sad episode of under cover boss. There was a very hard working employeee, who was a Caucasian janitor. He disclosed the fact that he’s been spending his own money in cleaning products for years. He also spoke of losing his home to catrina, and as homeless for two years. Your undercover boss also met a African American who referred to his bosses as corporate clowns. There was also another African American who was gay and insisted on preparing food with no gloves. In the end, the gay got 20, 000 scholarship, and 10, 000 cash. The guy who referred to his bosses as corporate clowns got a promotion, and the poor white guy who has been sspending his own money on soap, received nothing more than a donation to his church in his name. This is truly sickening. We used to like popeyes. Never again will we eat there, and I’m asking anybody who has read this, or watched this episode of undercover boss to do the same thing.
I hate Popeyes anyeays so I won’t go
Hi i am from new york i were passing at the popeys in queens village and saw some predgis XXXXX in all the years of living in queens village i have never saw an indian staff clean the outside wall of popeys today i saw a black kid scrubing the wall what kind of job make you do that XXXXX i ask around the bus driver have never seen that before
go back to school and learn to write english.
Hi,
I pray someone really read this. I experience the worst customer service. I was at Popeyes in Newark NJ on So.Orange Ave and I was really disturb by the staff they were usiing profanity while customers were in line and you could hear it on the drive thru window. Then not only that recieved the wrong food and also the window person gave me the wrong amount of money short change me….. this yeswas the night shift …I think they need to be trained on how to treat there customers….I was so disturb wanted to tape them and youtube it but my husband talked me out of if….. I PRAY SOMEONE ADDRESS THIS ISSUE…..
I went to store on 1301 W Broadway Mpls. 55411. Presented my coupon from the Crystal store purchase/survey that stated buy large drink get 2pc. & Buiscuit (free). Was waited on by a young lady named JOCYELYNN, upon presenting coupon she SNAPPED at me and sai their store does not honor coupons!! A male coworker was present, I pointed out there were stickers in the doors as well as posted in restaurant that they did honor the coupon. (IN fact the owner was there and told her to honor it. They had no large cups,whatever large means so she chaged me for 2 of the large they had available, $2.56. I requested butter and sprinkle seasoning for my chicken. She THREW my order on counter,no seasoning no butter!! She said they were out(like the large cups) , I did not recieve my 2 cups for the large drink and when I asked Joycelynn got nasty with me. I requested the manager told him the problem and he told Joycelynn to give me cups and free side for my inconvenience. She Threw thos items on counter, also. I addressed the situation andtold her and owner she had bad customer service skills/training and bad attitude. The owner said I had an anger problem and she was fine. This is not my first encounter with XXXXXty customer service at this location but surely the first where poor customer service is upholded by the owner. I tryed the online survey butvthere is no store number on my receipt, I tryed phone survey with no avail. My recourse after posting this to you is to post to YELP and I am scanning my receipt and posting my complaint on facebook. Enough is enough.
abowldsperkXXXXX@gmail.com
This is a shame… just read your post…we need to tape them..youtube them and put them on Blast…..
6/7/14
I just recently went to Popeyes in Roseville on Douglas & was highly disappointed. I ordered 2 11 peice of spicy chicken. Drove up to the window & the employee asked for my order again. Told her my order, got my food and specially asked her if both of my chickens were spicy and she said yes. So I get home and some were non spicy and spicy. Called her store and told her what happened and she told me she don’t know what else she can do for me. When I told her I don’t live out there and have time to come back. Worst manager an service ever! Never coming back to that one again. Even the Popeyes in the hood has a better customer service ever. Even Popeyes in the hood is way better!!!
If you paid with credit/debit call your bank and request a refund – tell them you didn’t get what you paid for.
I am a recently hired employee and have been working for about 4 weeks. The store is a franchise and my first paycheck was for one week. Payday is on Friday’s bi-weekly. I received my check on the date of Friday May 23rd. The problem is the owner brings the checks on Friday of last pay week and this pay week she claims we don’t get paid until Sunday. The main issue with this is she does this every other pay week. Her reason is some employees call in on Friday so she doesn’t want anyone to receive their checks which we are legally entitled to until Sunday. I personally have talked to the General Manager, the assistant manager and half of the employees and they agree that she has been doing this for some time, possible over a year. THIS IS WRONG. Her name is Mrs. Bathe if my spelling is correct. Store # 3578 Address 253 Garrisonville Road Stafford Virginia,22556. (540)-720-7276. I represent all the employees of this store by saying we don’t want this to continue. This is a foormal complain against the owner and we will be in contact.
i was recently employed at one of your location my checks where being opend before i even recived them i am now taking the steps to fight this because it is againts the Law too open someone eles mail
all you need to do is have an automatic bank deposit of your check. all electronically. no problem-o’s anymore. all companies do that now. wake up .. get modern.
We stopped at the Popeyes at 2904 61st in Galveston, Texas on 5/27/14 to order a three piece tender dinner and was told by the cashier there was a special on two piece tenders. After my boyfriend clarified the special was on tenders he ordered two and because I don’t eat chicken I ordered a butterfly shrimp meal. We were in Galveston as an overnight getaway. After checking in to our hotel and preparing to eat we discovered that he had received two drumsticks and two thighs neither of which he eats. I promptly called the establishment to tell them of the mistake, I spoke with Steven who drilled me like I’m three on how exactly we placed the order etc…mind you I’m 40f’in 5. I was then told there was nothing he could do but I can bring the product back which I said no we r tired from driving in and that was not an option, he also wouldn’t provide me with an contact info for a complaint. Long story short we ended up trashing all items purchased but consumers may want to be leery of eating food that possibly could’ve been a “returned” product. REALLY???? YUCK!!!! Buyers beware. I have also complained on the corporate website…
you dont eat chicken and he done eat thighs or legs? what in hell sort of family did you two raise? i dont like that. i dont wanna eat that. my mommy hates that. we dont want any of that.grow up.
I visited the one in Ontario #3304 on Fourth and Vineyard. No one was in the drive thru and I ordered a 3 piece tender meal with a mashed potatoe and an extra side of red beans and rice. When I paid and they gave me my iced tea they asked me to drive to the front and wait for another 3 minutes while they cooked the tenders. I drove to the front and waited 10 minutes which is a really long time for me being a taxi driver and barely get a moment to hit a drive thru. I told them I couldn’t wait any longer I have passengers to pick up. I told tjem I wpjpd be back later to collect the food. They said if I wanted spicy chicken them they have it. Which said to me that they hadn’t even begun to make my meal. I told them no I would be back. I came back about 30 min. Later and they told me to go thru the drive thru which was now packed. I went inside and tild them why not just give me money back and let me eat somewhere else. Thats when they said no its ready and put it in the bag. I had to remind her for my extra side. I got to the cab opened the box and they gave me fries. I didnt order fries and my mashed potatoe wasnt in the bag. I went back in but a man had already beat me to the counter complaining his order was wrong too. He also was asking for a large mashed potatoes and not the small one they gave him. When I told her she didn’t even put my mashed potatoe she gave me his. I couldn’t believe it! I didn’t end up getting thru all of that and now it had been over an hr. Since I had first placed my order.
I visited popeyes #6096 14180 Gratiot Ave Detroit on 5-10-14 @ 1:58 pm order a 14 piece special pay for the meal ask for hot sauce I was told they don’t have any I ask for a refund because they are always out of something paid with my debit card was told money would be on there later still haven’t gotten a refund spoke with so called general manager she was so rude that 1800popeyes is a joke I’ve talked to 3 people and still no help,today is 5-18-14 still out of $21.19 so I call the store again and the manager just hung up on me never will I go to that pop eyes again
Call your Bank. Have them refund the charge.
went 5-4-14 had the fish and chicken. Good. Biscuits also…No salt in the entire place! $3.99 special=3 fish and 3 chicken(she got 2 breasts…out of thighs) $5.56 plus tax for large fries was excessive!
I ‘m from Titusville, FL and my question is …why don’t we have a Popeye’s restaurant in Titusville, we have a lots of tourists visiting our area and they ask for Popeye’s, we really need one in Titusville …….
Hey I’m here because I have been trying to call . are time zones are off so I can never talk to anyone .I have applyed for employment many different times .I really love popeyes and working with food l never worked for pop eyes but I would be honored. I been to job fairs for popeyes.put in apps time and time again .I have more then a year of experience working with food .ever time I go to the popeyes in Rialto,ca 1320 baseline store #10501 number (909)421-1234 the manager never takes my app one of the workers takes it and she acts like I’m not there .I called and they said they are not hiring any more .I hope some one tells me somthing soon .are I’m going to have to talk to someone higher .I’m just ready to get to the bottom of this. Thank you
Store#11574
1 2 3 strikes your out.actually more than that.we live 2 blocks from this location and was so happy to see it being built but sorry to say every time time we have visited we have either been shorted dipping sauces or part of our meal,this time was charged for someone elses meal.We never complaine but felt we needed to.
I WENT TO THE POPEYES IN GREENVILLE,MS. THE STORE MANAGER WAS SCREAMING AND DEGRADING THE EMPLOYEES. I FEEL LIKE NO ONE SHOULD HAVE TO BE YELLED AT JUST TO WORK. WE SAT IN THE RESTAURANT AND ATE AND IT SOUNDED LIKE WE WERE IN BOOT CAMP!!! I like a peaceful enviroment when I eat!!
#employerisabully
We went to Popeyes on S. Glenstone about 2 weeks ago, I was shorted one dinner I had 4 orders. When I got home we only had 3, so I called the store told my problem, they said your receipt is what you must bring back to us. So I never thought to keep this rec. We go there 1-4 times a month. They are just getting way to lax in their work. Too much bantering back and forth so they’re goofin off. I paid 5.99 for the dinner and if you had another store I would switch but you don’t. Your food is great, smaller. Bulletin portions this past year but still love it. Thanks for reading thus…
I visited Popeyes store #2269 in Gulfport, Mississippi today. The store was neat, recently remodeled and acceptable. I have not visited any Popeyes in 2 years or more–and today’s visit reminded me why. The portions are still very unacceptable for the amount of money charged. I had the Cajun fish and Shrimp combo, pathetic, pathetic. Just a few tiny shrimp–dry, no taste & 2 small pieces of tasteless & also dry fish. The chicken is much the same–extremely small pieces–a terrible value. Church’s Chicken is directly across the street. Much, much more value for your dollar–and mostly better tasting food as well. Through the years, it does not improve. My last visit for sure!!
Too many other better choices.
On 04/13/14, I went to Popeyes at 2800 W Diversey, Chicago, IL.
I placed an order for what was supposed to be Flounder Fish Fillet. When I got my order, I was surprised to see what was on my basket, I laughed not because I was happy, but because I was really upset that the fish portion was so small and barely any fish at all. The fish cut was almost paper thin and the crust was so thick to the point that I could not taste the fish at all. I brought this to the attention of the manager working at that time around 8:30 PM CT. His reply was, there is fish in the fillet. I felt cheated out of my money, I told him that I would gladly pay for something, but in this case got nothing. I will never buy your fish and I feel that Popeyes should refund the money that was taken in this case. Shame on those who promote a nice plate of fish and don’t deliver what they promote.
Sunday April 13th 5:00 pm walk in to order no one there was told someone else would take my order finally s ask if they get me something I order the shrimp tackle box but ow as told no butterfly shrimp would be in till Monday so I settled for popcorn shrimp and frys no frys asked if I wanted to wait I did then ordered chic breast frys and mash potatoes an gravy . No problem while waiting I noticed a pan of dirty water and a rag on the order counter everyone look at it with discussed look on there face . Got home put the food in oven to warm and noticed NO mash potatoes try to call no answer . 6 people ordered and all 6 were not happy with the help or the excuses . Food was good service was terrible never again! Hope you responded cause I will try and call cuts. Service . If you need a good manager let me know heads would roll and you be busy.
why did popeye quit making wraps in alexandria and pineville louisiana
My partner and I visited the Popeyes in West Palm Beach, fl. At I95 & Hypoluxo Rd. We were there on Sunday 4/13/14 at Ipm. There were a total of 4 people working, one of which was the mgr. named Julie. We waited for about 15 min for our food. First they were out of butterfly shrimp. How can I try the new shrimp and chicken combo when there are no shrimp? I am a diabetic and I wanted artificial sweetener for my tea. She said they usually don’t have that. With all the diabetics in the world how can they not have sweetener? All the tables in the dining room were dirty, we asked if we could have a rag to clean them off.She got an attitude and said she would do it. She had a very flat affect and a bad attitude. I don’t think she knows how to smile. I spend to much money in Popeyes to be treated this way. What can you do to help me?
I went to Popeyes in Dundalk Maryland today. It’s the one located on Merritt blvd. as I was ordering my food, they have a baby in the back where they cook the food
I was given the wrong order and was treated very unprofessional! I went to store #05328 ticket#159 at 20:26. I noticed I had the wrong order when I arrived home. I called and tried to explain, but was yelled at like I made the mistake!
I’ve visited the Popeyes (11358) @ 3359 E. Holland, Saginaw, MI 48602 for the third & LAST time on 4/6/14 two hours before closing (my other 2 visits were late afternoon visits). On all 3 visits, the only thing I ordered that DIDN’T taste like it had been sitting for a few hours were the fries—even when I ASKED (and had no problem waiting) for fresh chicken. It almost seems as if they fry up too much chicken early in the day & sell it throughout the day, even if it takes HOURS to get rid of it. I tried two new promotional items for the first time at this location & both tasted so old and dried up. I threw most of it away and won’t try it again. My server was Cecelia.
4529 NW 23 in Oklahoma City store opens at 10:30 was there at 10:45 pulled up to speaker no response. Sat there a long time I said is anyone there? No responce pulled up to window an employee just looked at me then turned and walked away I was leaving and saw another employee sitting in her car talking on her cell phone. Can’t you get people who at least act like they care?
Hi my daughter and I love your chicken but we don’t get to have your awesome chicken as much as we would like because we have to drive 40 minutes to get it we live in Greeley Colorado we were wondering are you going to build a Popeyes chicken closer to Greeley ??
went too the PONTIAC MICHIGAN,location got chicicken tenders the most gross thing i ever seen when i open the box they had too been there 5 hour ,hard as a rock ,called back and the nmanager actually is the one who put them in the box ,and told me too call corporate,did care,will advise everyone in my ,business class i teach this is not how you operate a business, low class company
3/30/14. Went through the drive thru and ordered two strip combos and one P.o. Boy. When I got home we ate the Po Boy but several pieces of the chicken were under cooked and raw in parts. We threw the combos away and I called the store to let them know about the under cooked meat. The man I talked to was named Derek. No apology or offer to refund meal. This store was in Joplin, store # 11403. Our order number was 339172. Very disappointed… it will be awhile before we feel like eating there again… We usually like the food but our last few visits have been so so.
3/29/14 I went through your drive thru 1620 N. Larkin Crest Hill IL. It’s a 40 min drive one way to visit your store. I ordered a 12 PC MILD chicken receipt # 320. Much to my surprise and dissatisfaction they gave me spicy. When I called the store the phone rang a number of times and no one answered and I got disconnected. The second attempt I did get through. I told the girl what had happened and she said just bring back the chicken and they would give me mild. That would be fine if it was just down the street but it is almost an 2 hour trip for me to make the exchange. To top it off the chicken appeared to sitting around and was of poor quality. Needles to say I was not happy the way I was treated and the quality of the product.
I flet you should know about this incident as I will not be returning to this location unless they change their quality control and correctness of orders. I would have liked to give you the store number but all I can make out from the receipt is 29 as the rest is unreadable.
Thank you! NOT HAPPY with store concern of problem.
Hello,
We need your store in our town.
All we have is the nasty kfc. Their service is bad. And prices and quality awful. Really need popeyes here in Deming, NM .
We are right off one of the main highways. Would be a great place for your store.
I patronized the store on Grand River @ Southfield in Detroit, I asked for a five piece wing meal mild. Mild wasn’t available, I settled for spicy. No receipt was available for my purchase with my credit card. When I got home I discovered the chicken was old and hard. Very dissatisfied customer today. Please address this with the store manager, and district manager. Unacceptable.
I’m writing to inform you that I had a negative experience at your location in Glenwood Illinois on March 19, 2014 at approximately 9:00 pm CST. The person whom I would like to put a claim against is Tokieta (please note the name may very because she did not identify her name for me). She informed me that she was the store manager on duty. However, she did not wear a name tag and refused to give me her name. Additionally, I did not observe any other employees wearing a name tag. The Popeye store is located at 18241 S. Halsted, Glenwood Illinois 60425. The store number is 5788. I called the store the next day and asked another manager by the name of Bee Tokieta’s information.
First of all, I recognize that you, as the reader of this letter, are not responsible for my bad experience, but I still wanted to inform you of this horrible situation. On March 19, 2014, I went to the drive-through and preceded to order a 16 piece chicken meal spicy. That is what my husband wanted. At the time, Tokieta informed me that there is no spicy and I have to order the original chicken. I inquired about the wait time. She informed me that it is at least 24 hours. I informed her that I never heard of that at any Popeyes Restaurants. I was disappointment but I guess I have no choice but to order the original chicken recipe. She replied that I did have a choice and I don’t have to eat at Popeyes. I informed her that I was not going to argue about it and I wanted the 16 piece meal with Macaroni and Cheese and Corn. She stated that they were out of both side items that I requested. Then I said ok, I will get Red Beans and Rice and Mash Potatoes.
The next thing that happened was shocking. When I pulled up to the window she informed me that she was not going to serve me. I told her that she was not providing great customer service and that it is a travesty to see anyone working for a company carry themselves in such a distasteful manner. She closed the window on me and proceeded to tell me that she will not service me and that if I don’t leave she will call the police. I called another employee over, which was a black male to explain that all I want is the appropriate information so I can put in a complaint. He informed me that he could not disclose her name or the store number. He said it would be in my best interest to drive away or the authorities will be called. Therefore, I decided to pull off voluntarily due to the fact that I did not want to be involved in any false accusations or considered to be trespassing. I have never been involved in any crime or activity with the police. I am an upstanding citizen. I am highly educated, and I expect to be treated with respect wherever I choose to spend my hard working money.
I was so upset by the situation and shocked by her actions that I left the store without having the issue resolved. I feel very disappointed with this interaction. To fix this situation, I would just like a letter or call to acknowledge this complaint. Additionally, I hope this letter will re-look at this particular establishment to determine if the employees are following company policies and are reiterating your mission and values when it comes to servicing your customers. This type of behavior will hinder revenue and your company’s reputation. I believe that there is a pattern of misconduct the employees should be disciplined according to your company’s policies.
I visited your restaurant in woodstock,il.i went thru the drive thru and my order was taken right away and very courtious.when we pulled up to the window i was told to pull up,they had to make me bisquits.so i pulled up and waited like ten minutes got my stuff and pulled off.i live like 20 minutes away from this store.i was there at 450 so it wasnt bz or anything.when i got home ,to my suprise everything was nt there i was missing my large cole slaw.i contacted the manager and he said he would put medown in the book for it and that i should keep my recipt and next time i come in he will take care of it.in my 30 years of customer service i would have handled that differently he also told me when i told him i had to wait like 10 minutes for bisquits and he told mr that he was there all day and noone waited 10 minutes instead of being argumentative he should have just appologized and corrected to the situation.i know you are known for great food fast .
Sincerely
Chris k
Hi I visited your Popeyes in Philadelphia pa, and it was horrible the girls who worked there were loud and rude, the food tasted horrible and to of the men who worked in there dropped bowls on the floor and picked them back up to use, one of the guys went in his pant and started to scratch his behind in front of customers, I will never ever go back to Popeyes ever again
Hello my name is Juliet Jenkins, I’ve visited one of your Popeye’s 1649 located at 602 Malcom X Ave Washington,DC 20032. This location has very poor management, very poor customer service, and on top of that they are giving Popeye’s a bad name by serving OLD chicken. Today 3/18/2014 is the third time I’ve received OLD chicken. This is very sad and unsafe for customers. I hope and pray something is done about this before customers get sick and sue.
Señores les escribo desde Ciudad de Panamá. Conocedora de la ética que los distingue me atrevo a dirigirme a ustedes para presentar mi queja en cuanto al servicio del Rest. Popeyes de Transistmica Panamá. Vivo en el mismo barrio en varias por no decir muchas ocasiones visito el restaurante. Un día llegué y hago mi pedido cuando voy a la fuente de soda no había Coca Cola, me dirijo a la caja del restaurante y me dicen que estaba equivocada, situación que me molestó porque no veo por qué inventar esta queja. Cuando la cajera sale a la fuente de soda se da cuenta que la Coca Cola se había acabado y me dice que no podían cambiarla porque no tenían una persona que supiera como hacerlo. En otra ocasión sucedió lo mismo pero no avisan en la caja, situación que molesta . Otro día no tenían chicken tenders, en 3 ocasiones no tenían wings, el viernes 28 de febrero fui con mi esposo y no habían papas fritas!!!! y anoche fue el colmo de los colmos, mi esposo va a eso de las 11 pm y la cajera le informa que ya no estaban atendiendo porque cerraban a medianoche…mi esposo les dice ok pero aún falta más de 40 minutos para que cierren y ella le dice que ellos salen a las 12 pero que dejan de cocinar y atender antes!!!! Mi esposo MUIY MOLESTO dijo que el no se iba y que lo tenían que atender…pero no habían wings y tuvo que comer pollo en presas. Es lamentable para mi como consumidora ver que los dueños de la franquicia en Panamá no les importa dejar el nombre de Popeyes mal parado. Sería muy interesante que programaran visitas sorpresa los restaurantes en Panamá y pudieran observar lo sucio que están.
Corporate Headquarters,
I attended a open interview session on February 20, 2014 at a Indianapolis store on the southside of Indy. I was told by the General Manager that interviewed me I had a job. He then ask me if I had black non-slip shoes and black pants, I told him yes. He than said I’ll be calling you this weekend or next week to have you fill out your paperwork. I still have not heard from him.I have spoke with him 3 different times he said he was teaming 7 other people, he is still calling me. I think it was unprofessional for him to lie to me like that.
Love your food!! Got a 5 piece and an apple pie like always. Worker refused to give me 3 sauces. Only two. I had to argue with them over a sauce container?? I spent $12- on food for myself and this is what I should deal with, el cheapo?? Not to mention one of the pieces was about the size of a quarter. Ill get a 3 piece next time.
I went to popeyes and made a order after I order I ask if she got everthing she said yes and I said 2 fish and shrimp meals with french fries and 2 other meals and 1 kids meal when I got home there was know shrimp in one of my dinner and 3 in the other no french fries in other and the food was exstremly salty and hard.when I called up to talk to the manger she said he had left and did not have any ideal when he would be back.I explain to her what had happen and she took my number and said he would get to me next week after I spent $48 it was so bad we could eat any of it to hard to salt and cold ,it was the popeyes on western center ftworh tx ,
Hello Cheryl Bachelder! I went to the Popeye’s in Houston, TX (Store #2737) on W. Bellfort/S. Post Oak and the service was EXCELLENT!!! I went during the busiest time (Tuesday @ 7:30 PM). The cashier who was working the drive-thru, named “Vernida” truly represented your company well. She was efficient, courteous and took the extra time to ensure that my order was correct.
Deliciously satisfied,
Davina Horace
We need a Popeyes Fried Chicken in Georgetown , S.C. , please build one here , Thank You , Dooney Cribb
My family and I had the worst experience in our life to actually see how cross contamination happens in and watching the process was horrible, I watched the manager and assistant manager use the cell phone while serving food texting at the register while taking a customer’s order put the phone in his pocket and pick up serving utensils scoop French fries into a box I then went up to the counter and asked for the manager and they both stated that they was in charge I then asked the assistant mgr. George to kindly throw out the food wash his hands and stop cross contaminating the food, now as a customer and a health care professional should I have to tell a Mgr. and a Assistant MGR to follow the state of California health code cause they were in many violations with a dirty facility and patio trash and food thrown on the ground inside the facility tables and floors dirty and just imagine what is in the back I’ve do have experience and hospitality qualifications in this industry so advise your company to take care of this matter because the health department should be notified in this matter please call cause I want my money back for this visit.
I dine in on Thursday 2/27/2014@1:12pm and order 2pc special , small red beans and rice and a biscuits. I was displeased with the thigh ,the meat had a lot of fat on it,it was extremely greasy and uncooked . I was very disappointed with food because I frequent this establishment. This community deserve better service . The location is Popeyes. Louisiana Kitchen 3599
3268 W.Slauson Avenue
Los Angeles Ca90043
323-294-8116
Dear Popeyes Corporate Officer,
Popeyes does not have any restaurant in Suwanee GA, If your company would like to open a restaurant on Peachtree ind blvd I have a Prime location for Popeyes. If you are interested send me an e-mail i will send you an address of the location and a contact information.
Thank You
Tina
I would like to know if you would consider opening a Popeyes location in my area we have a lot of locations available, the area I’m considering is wyomissing it’s a very good location with a lot of hub. If you would consider the area maybe one of your field managers would come and check out the area. That is wyomissing Pennsylvania .please let me know what you think. Thank you.
I live in king nc and me and my sister were so happy that a popeyes opened in high point nc,on friday november 22 we drove to highpoint for your chicken, we had a time getting our order right, the person who took it must of been having a bad day, my niece lives in high point so we took food to her home, we had a mess, all 3 meals had wrong type of chicken and our sides were in other persons box, we asked for 3 sodas and make sure one was diet and we got all 3 diet, we drove a long way for popeyes, I love it, theres none better to me but this experience was awful, the person who waited on us made me feel I was imposing on her, im a business owner in king and have been for 22 years and I know how important happy customers are to my business, I sent this to you because I didnt know how else to do it, ive never complained like this before in my life and im 57 years old, but we came so far and it turned into a mess, I hope something can be done about the meals that were messed up, dianna brown
Got sick at the Burbank, CA store located on Hollywood Way and Verdugo. I had diarrhea all day after eating there. Clean it up or you might be setting yourselves up for legal action.
October 2, 2013
FORMAL COMPLAINT – PLEASE ACKNOWLEDGE THIS LETTER
Popeye’s Corporate Headquarters
400 Perimeter Center Terrace
Suite 1000
Atlanta, GA 30346
Dear Popeye’s Corporate Office:
I tried to use your website for this complaint, but your website would not work properly and you make it very hard to find your address as the old Glenridge Connector address is still listed. I tried over 20 times to answer the password code (2 words) one of which was in italics. The italics word was blurred and unreadable, so the message would not send. Obviously you don’t want any feedback nor have you tried to make your new address easily to find (which I had to call your office to find out your new address and also my letter to you was returned undeliverable)!
On many occasions the Popeye’s drive thru at the Eastover Shopping Center on Indian Head Highway in Maryland is slow, inaccurate orders, unprofessional staff.
The drive thru is extremely slow, non-responsive because the customer has to ask at the speaker “hello are you there”; finally you have to repeat the order 3-4 times for the order taker to acknowledge back what the correct order is; then the wait time is abnormally long, but I guess everyone has to check to make sure they are getting what they ordered and its correct since numerous times my order has been WRONG!
The latest issue I had was on 9/24/13; I received a 13 piece special mixed – that is supposed to have no more than 3-4 thighs (PER STORE MANAGEMENT); I received 6 thighs 7 legs, it was supposed to be a mixed box of which a variety of white and dark meat are to be given. I also asked for spicy, didn’t get that either, I always order sides of which I have to make sure I get those since they have at times not put them in the bag, but I have paid for them!. Well, upon arriving at home on 9/24/13 and opening the box I found 6 thighs; 7 legs only, I HATE THIGHS to begin and this is what I received and all of it was dark meat to my dismay, what a disappointment, as I drove out of my way home from work and then didn’t even get what I ordered and paid for!!!!!!
Popeye’s Corporate Headquarters
October 2, 2013
Page 2
I immediately called back to the store and ask for the Manager whose name was Lori (she said that she would correct my order and could I come back down, I said no I live 20+ minutes away and I told her I would be in the next day or so). Now on 9/25/13 I call and find that Lori was not scheduled again to work until Monday 9/30/13, of course Lori didn’t tell me that. I asked for the manager on duty which was Chris (Day Manager). She was rude and very unprofessional and definitely didn’t want to help me in any way. Her response was “what do you want me to do about it”. I explained what happened and that Lori was to correct the situation and she snapped at me and said: “well Lori didn’t write anything on the board about it and she isn’t schedule until 9/30/13”.
I called back later in the day on 9/25/13 to find out who is the owner of this franchise and was told “Julia Kim” by one of the staff. I was told she is there mornings, but I never could reach her at any time during the day for that matter any day. Then I asked in another call, to please give Ms. Kim my telephone number for her to call me, never a response from Ms. Kim!
As of today 10/2/13 I have not received any communication. What kind of service is this….I am so disappointed. I have been a loyal Popeye’s customer at that store for over 15+years and also at other Popeye’s in that metro area for over 30 years.
The corporate office should step in and get the staff trained properly, as other customers have complained verbally at the store in person because I have been there to witness it and heard it at the drive thru.
Money down the drain, no satisfaction at all, I am so disappointed!!!!!!!!
Guess I will have to switch to KFC for my chicken in the future! You’re giving me no choices here. This is just an example of why KFC is winning the chicken war.
Very Disappointed,
Patricia Norman
XXXXX Raymond Court
Fort Washington, MD 20744
(301) 538-XXXXX
XXXXXXXXXX @yahoo.com
I WAS AN EMPLOYEE AT ONE OF YOUR POPEYES STORES IN MEMPHIS TN. I WANT TO SENT MY APOLGY HOW I LEFT THE COMPANY IT WAS A PERSONNEL SITUATION , I HOPE YOU UNDERSTAND. THANK YOU FOR CONSIDER THIS EMAIL
pbe0612@ gmail.com I go to the Popeyes in Detroit Michigan 48224 area on Harper ave almost everyday an they still don’t have tenders never an that’s all I order so today I give them the benefit of doubt An guess what they messed up on my order once again I’m so pissed but I love my chicken from Popeyes lol ? they have a special going on 10 tenders for $10 ? of course I’m going to buy this I love They tenders an I only get 8 freaking tenders like omg I seat in that freaking line for like 20plus min. An u mean to tell me I’m short ?????????this has to end an they have the nerve to be mad at me when I just asked for barbecue an these fools still gave me the wrong sauce smh ?♂️ you guys owe me a lot I swear but I still love my chicken from Popeyes