International House of Pancakes or IHOP for short, was founded in 1958 by Al and Jerry Lapin. The first location was in Burbank, California, across the street from what would become the longest standing restaurant.
In 1960, the company begins franchising and in 1961 the company goes public.
In 1973, the acronym IHOP is introduced in their marketing for the first time. 
In 1985, the Rooty Tooty Fresh N’ Fruity is introduced. While the main focus of the company is on breakfast, they also offer lunch, dinner, desserts, and appetizers. The company is open on Thanksgiving day and their traditional menu of turkey, gravy, mashed potatoes, and green beans is a popular item. 
In 1992, the 500th IHOP location opens. In 2001, the 1000th IHOP location opens.
In 2007, IHOP’s parent company, DineEquity, successful acquires the Applebee’s chain of restaurants. 
In mid-2018 the company tried an advertising campaign pretending to change their name to IHOB (International House of Burgers) This was merely a gimmick to increase attention to their lunch and burger specials.
In December 2018, the company dropped their advertising campaign from the Tucker Carlson Show after the talk show host went on an anti-immigrant rant.
In August 2021, the company began a trial of serving alcohol at select locations.
Today, IHOP operates over 1650 restaurants in the US, mostly franchises. Company headquarters are located in Glendale, California. In 2006, the company had annual revenue of $349.6 million. 
International House of Pancakes or IHOP for short, was founded in 1958 by Al and Jerry Lapin. The first location was in Burbank, California, across the street from what would become the longest standing restaurant.
In 1960, the company begins franchising and in 1961 the company goes public.
History
In 1973, the acronym IHOP is introduced in their marketing for the first time.
In 1985, the Rooty Tooty Fresh N’ Fruity is introduced. While the main focus of the company is on breakfast, they also offer lunch, dinner, desserts, and appetizers. The company is open on Thanksgiving day and their traditional menu of turkey, gravy, mashed potatoes, and green beans is a popular item.
In 1992, the 500th IHOP location opens. In 2001, the 1000th IHOP location opens.
In 2007, IHOP’s parent company, DineEquity, successful acquires the Applebee’s chain of restaurants.
In mid-2018 the company tried an advertising campaign pretending to change their name to IHOB (International House of Burgers) This was merely a gimmick to increase attention to their lunch and burger specials.
In December 2018, the company dropped their advertising campaign from the Tucker Carlson Show after the talk show host went on an anti-immigrant rant.
In August 2021, the company began a trial of serving alcohol at select locations.
Today, IHOP operates over 1650 restaurants in the US, mostly franchises. Company headquarters are located in Glendale, California. In 2006, the company had annual revenue of $349.6 million.
I was just recently working at IHOP in Marion indiana and one of your management team cussed me out on a couple of occasions. On December 25th of all days he did it again so I told him I was done and I did what I had to do and clocked out. I would like someone to please contact me
My sister and I went to IHOP at 15 E Crosstimbers about 11:15 am on 12/14/2021 we ordered our food from waiter Jay. He was very pleasant, but not experienced on serving people. When we ordered our food he should have brought the syrup and given us silverware. We asked for crispy bacon, which we didn’t get so we sent it back. By the time Jay brought the bacon back he still had not brought the syrup or my sister’s silverware. Now the rest of the breakfast is cold. So we asked for the manager. I explained the situation and told him that we had not eaten anything. He said ok and have a good day. Another couple asked us what happened on our way out and we were explaining to them what happened. The manager then told us that we needed to leave. I told him the couple stopped me and I’d leave when I finished speaking with them. Don’t waste your time or money at the IHOP at 15 E Crosstimbers. This establishment has went down. The bathroom didn’t have any paper towels either.
Never been so upset with the customer service received from IHOP 170 East Central Texas Expressway Harker Heights Texas 76548. Did a online order went to pick up order @1011 order was due by 1012, waited 45 minutes no order brought to curbside. Husband went inside to inquire if order was ready. Waitress says we are a little behind today he told her it was over 45 minutes past due to be ready. she walks to the kitchen comes back and was told by waitress Crystal they had no order in our name questioned as to do you have right store said yes he shows her the phone with email confirmation she takes it and looks and says she didn’t see their store so he scrolled back down and showed her it is right here. She then says to my husband well I don’t know what to tell you kitchen says they don’t have your order. He asked for it to be cancelled since it was already pending at my bank and she said no cause we don’t even have an order for you. so I call the store and ask for manager and Crystal answered the phone and said is this the order for St.Peter said yes she then says your order just showed up. I repeated I want to speak with your manager and what is the name of your manager on duty she said her name is Adrana and she said no I couldn’t speak to her she is in the kitchen helping and said she will not take any phone calls. Told her I wanted the ordered voided since it was pending my account and it better not be taken out as we just didn’t come to receive our order. When service was so terrible and when I get attitude from waitress when the establishment is in the wrong I don’t appreciate it. I understand that things get busy but when the customer service drops to this type of level that comes down to the staffing issues and management within the store not taking responsibility for their mistakes and trying to make it right that becomes a problem. They could of done a rush order on the order. I have worked retail many years and when customers are standing in front of you showing the confirmation and time order should of been ready they should of taken the time to fix it. Especially when we have waited and not being told don’t know what to tell you. That is the wrong answer. Everyone is quick to blame covid now as a way not to take responsibility I understand things are busy but try to understand at the same time you are only as busy as the people spending their money in our place and when you make customers feel as if they are unwanted you lose customers that way.
10/13/21. Good morning Kim. I also have had a really bad experience with IHOP here in Kalispell MT. The service really crapped out. The waitress was not trained at all. I ordered one meal ( breakfast) and asked her to exclude one item and I had to tell her 3 times after the 2nd time I had to explain the menu to her. Then she brought me a completely different meal. She has to be the best friend to Beevis. There were other problems with her and the other servers. Not worth my time to list them. So I am going to write a letter to the CEO or operations president because there is no Customer Service Management. IHOP or Applebee’s will not have their hands in my pockets ever again. VERY SAD FOR THEM! ! !
I Hop just sucks so bad now and they also own Applebees and they suck a** to what a sh*t hole these places are now this is what we get as Americans I saw boycott them now and for ever
Ate at the Alexandria VA IHOP tonight as we do frequently. Generally the service is rather good. I worked in the hospitality industry for many years so I get the problems that are faced by people in this industry,
1. 2 servers on the shift.
2. Placed order for food. Waiter subsequently blamed the cook for losing the order which makes no sense.
3. Waitress was writing the order on the back of some customer receipt ticket.
4. Ordered chocolate milk. The cook delivered white milk.
5. Ordered coffee with meal, which arrived 1 hour later after I asked the server to just bring me a cup because the coffee from a previous guest was already on the table. Coffee in cup arrived. Waiter subsequently removed coffee pitcher of coffee from the table. I guess he didn’t want me to stay.
6. Staff repeatedly kept offering apologies but no solutions. Waiter informed me that they would probably close early because none wanted to work there.
7. Waiters kept asking if there was anything they could do. All I wanted was the food. If you can’t deliver the food or bring me coffee, what then can you do?
8. Ultimately was not charged for coffee or milk.
9. Served food 1 hour after arriving and ordering only after I demanded the bill so I could pay for the milk and coffee and leave.
Please don’t ask me to talk to the franchisee. I can’t find their information.
Just be a manager and fix your problem. Pay people a decent wage.
Hello,
Sadly, it has come to my attention that IHOP has not made progress on a promise to source their pork from suppliers who allow their sows and their chickens space to move about freely rather than confining them in gestation crates and battery cages. I find these practices abominable and reprehensible. How anyone can subject a living being to such prolonged, restrictive and crowded confinement is beyond comprehension.
As a result of your decisions, I will no longer be visiting your restaurants, and have asked others through social media to do so as well, until we see that IHOP and DINE Brands makes significant strides toward complete elimination of these barbaric enclosures.
Surely you are aware that today’s consumer wants the animals raised for consumption to be treated humanely throughout their lives. They do not want animals treated like an inanimate product. Corporate America is paying attention and acting accordingly. I believe your decision to ignore this trend will tarnish your reputation and adversely impact your bottom line as more and more customers find out about the treatment of animals by your suppliers.
I truly hope that your company will see this as an opportunity to embellish it’s reputation with the public by requiring your suppliers to allow pigs and chickens to move freely at all times so as to indulge in the behaviors natural to their species.
Respectfully,
Paul Zuckerman
Humane Policy Volunteer Leader
Human Society of the United States
Plenty of other places to go and eat.
I recently went to the I hop in Monroe Georgia, with my grandchildren. ( twins age 8)For a week they were excited about going for the Christmas pancakes and marshmallows hot chocolate
When we arrived at 7 pm there were 4 other tables occupied. We waited 20 minutes before someone came to take our order. Then it was another 45 minutes to get our meal which was cold and not correct. Meanwhile a family that was sitting across from us got up and left without paying the bill. When I attempted to call the corporate office I was told to contact the I hop that I went to- I did that and was told it must had been a busy night.
If they call that busy I hate to see what would happen if more people came in.
I for one will not return there nor recommend them t anyone.
Thank you
I concur. I went to the IHOP in Columbus, Indiana, just off interstate 65. My sister and my daughter went there hoping for the service we received the last time we went there two weeks earlier. The server, Maui, was not kind. Gave the drinks to the wrong person, was rude, asked for a soda refill and never go it, and he gave me the wrong bill. A different waiter had to bring me the correct bill. I tip well with good service but the opposite is true. Horrible service, small tip, $.81. He approached me and said thanks for the 81 cent tip, I said thank you for the poor service. We all were walking out when Maui once again approached me, exciting me snap. I asked for the manager…he was the manager! He needs to be fired!!!! If IHOP allows all this to continue, it will go out of business because it hires poorly. Worst experience ever in a dining establishment.
I am getting kind of sick amd tired of the IHOP here in Georgetown, Texas. I lost count of how many times they screwed up my order for delivery since I don’t have a vehicle to go up there and ask for them to correct they’re mistakes. This makes the 10th time they had messed up my order for delivery. 10 times is just my estimate number, because I ordered from them a lot or I used to before they started messing up both me and my mom’s order more frequently. I don’t know what’s going on with the IHOP restaurant in this town, but I sure hope they get it together fast or I am going to STOP going to or ordering from ANY IHOP location Permanently!!! I sure y’all can rectify they’re mistake.
To the IHOP Corporation Staff, My husband and I had lunch at our local
IHOP restaurant in Hillside, Illinois today and I would like to complement
your Manager Lily on her service. We eat at this IHOP often and it is
always a very pleasant experience. Today was no exception, even with
the extreme lunch crowd, Lily still expressed her kindness and concern
for everyone. Her staff also echoes her passion as well. Just great
customer service. Thank you.
Today is November 21, 2019, Thursday, and I just left the Garner, North Carolina IHOP . The service was great and the staff was very pleasant and professional. The
restaurant was clean and the food was prepared perfect, and timely. The store manager, Bobby, was very nice and curteous. He was very professional. I will go back to this restaurant on a regular basis.
My job moved locations and now I am directly across the highway from an IHOP #1457. I have eaten here several times and my experience has been awful. I actually worked at IHOP from age 16-26, 10 YEARS as a server. During my tenure, I always put customer service first, going above and beyond to ensure the customers needs were always met. It seems at this store, NO ONE cares, I seem like a burden calling in a to go order, no one wants to take my order, they always pass the call to someone else. Food does not come out as stated on the menu (with salsa, etc.). I called in an order today and asked the server to make sure my hashbrowns were fresh (As if that was too much to ask, they have always been stale and cold at this location, I would know, I served them for 10 years). He advised that would be an additional 15 minutes for “fresh hash browns”. He also told me to call and
“B!+CH” if my order was not correct. I ordered a Colorado Omelette and hash browns, which has been served there for 20+ years so I don’t see how it could be wrong….but it was! Hashbrowns were stale and cooked on one side only and I didn’t get extra cheese which I paid for, nor salsa or sour cream which I paid and asked for. This place might as well be fast food and I will never visit this location again.
We went to the new ihop that just opened close by our house at 165 Hargreaves Drive in Dripping Springs, Tx. We were so happy to see an ihop close by but quickly saw the worst customer service ever. Like other comments here we waited for someone to seat us and saw the hostess going back and forth ignoring us. We finally called her over and said we needed a table. Her response was that “she didn’t see us there” which was a lie because she looked right at us. We finally get seated and then another 20 mins goes by until a waiter comes over and takes our order. Another 25 mins goes by and he brings out the worst food ever. The mashed potatoes were cold and watery and tasted like instant potatoes. According to the waiter the manager was on vacation and they were short staffed. Everything else was so bad we left and went out for hamburgers. Other friends have also complained about this place as well. We received coupons in the mail for some good deals at ihop and don’t plan on using them. This company needs some serious overhauling if they want to stay in business. Word is getting out real fast about this restaurant. Too bad.
I am very disappointed. I have had Swedish Pancakes since I was young. IHOP opened and also served these pancakes. Not long ago I stopped at your Rolla, Missouri location. I did not see them on the menu. I asked why? She said, we have Swedish Crepes (at a higher price from other selections) and there was no such thing as Swedish Pancakes. I ordered them anyways. All they did to the pancakes was to fold them into triangles. Whoever came up with the idea to sell them as crepes to get a higher price is so wrong!!! You need to research recipes….everything is Swedish Pancakes….not crepes! Guess, I will continue to make my own at home. Might warn everyone on facebook about this. Just not right! Later, I did ask the manager and was told, I was correct, they are indeed pancakes. You need to correct this.
I need pay from ihop peru il.
at earliest convienence
ty
marc maley 8412
I was working for ihop in peru il.
I quit sat. oct 26 or 25.
I turned in iniforms and hat on sunday.
I was wondering if I can receive pay for hour worked from
oct 18 thru oct 26. what ever it was immidiatley.
I have to get to los angeles California.
cercumstances were different , but I still wouldn’t mind working for ihop in los angeles or other locations
ty
marc
wage was 9.30 hr.
thank you
marc maley
7 6 1974
XXXX
Came into the IHOP in Greenwood SC and there are a group of employees behind me cussing and fussing with each other and there are kids present. Not happy at all with my experience. Been here several times before and the service is sorry and there is never a manager to talk to.
I will start by saying when I visited this restaurant it was almost empty, with only 2 parties in the entire restaurant. I waited for an estimated 20 minutes without being greeted or sat. There was a large family ahead of us and we waited with them for about 10 mins, they were seated by a server. The server then preceded outside for about 5 mins before coming back in and taking the drink orders of the large family. Meanwhile me & my son are still patiently waiting while we’re continually being overlooked. A guy came in after us & waited a little while before another girl came to the front to assist him with a to go order. She pulled his order up on the computer, told him it would be a few minutes, looked at us and went to the back. The fact that we sat there for 20 minutes waiting to be seated while not 1 but 2 workers failed to greet their guests is beyond unprofessional. I gladly took my money up the road to Red Lobster where I was greeted & seated within a few minutes. I’ve said it before & I will say it again, but this restaurant continously provide horrible customer service to their guest. This is not the first time I’ve experienced this. No, I do not want the manager contacting me to try & make matters better by offering me a free meal. Instead they need to start reprimanding their workers for failing to do what they are paid to do. I’ve already shared my bad experience today with a few people I know & I’ll continue to share with others….along with posting this review on every review site I can think of. IHOP do better.
I agree. I seen this is throughout MD, VA and NJ. Corporate has become lax on it’s franchisees requirements and it is going to cost them.
IHOP #2076
-100 stars
Beware of this place because many of the complaints are valid.
They double charged me for lunch and the person who said he was the manager refused to give me a refund. He was extremely rude to my daughter when she asked a general question; which was “why other IHOPs can correct such an error they made but this IHOP cannot”? I requested the number to corporate and was referred to call the number posted in the lobby. When I called the number in the lobby (213-992-7580) it was a non-working number. We will not step foot in this place ever again!
Call the corporate office number in our listing- it works
I went inside of the ihop in Bedford heights Ohio.. first of all the host was rude and she sat a white couple before even addressing me mind you i was there first.. then when she came back around I ask was there a issue she said no let me clean a table off for you.. so I waited.. she never went towards a table to clean one.. instead she went behind the wall and started talking to a server.. by this time I’m pissed.. so I ask another server to grab the manager I could clearly see the manager just standing on the cook line and seen the server tell her.. then started hearing laughing.. she step back out of sight but never came out.. I left furious.. and confused to how a company would allow such things to happen.. and this is a all black location.. I could hear the whole cook line cursing and playing loud music.. it wasn’t even that busy to start with.. something has to be done at this location ASAP.. unprofessional racist towards black customers.. why is that we don’t tip or something.. I’ve never been so upset in my life do to a experience in a restaurant
WEll that’s just terrible. We are really sorry to hear that and please forgive and give us another chance.
Hello,
I need to pass this to you, I went to eat at pooler ga IHOP, this is not a complaint, all is great. I was eating regular pancakes and involved in a conversation, I reach for the maple syrup, instead grabbed the coffee pot and poured some
coffee on the pancakes, we all laughed, I decided to add maple syrup to the mix,
lo and behold , a coffee flavored pancake was born , they all liked the taste, so
folks the idea of infusing some coffee flavor pancake should be tested at your pancake lab.. let me know what u think,
Doel Maldonado
Springfield Missouri location. 3 parties left while waiting and about 20 open tables. One elderly man who was having difficulty standing asked to be seated and was put off even though there were many tables open and he was the next in line.
7-25-2019 At 9:24 a.m.I stopped at the IHop store #3268 2008 North Mountain Road , Wausau, WI.for breakfast. I ordered 1 blueberry pancake, 2 eggs and a cup of coffee for $2.89 . When I received my meal I got a 8 inch long strand of hair out of the blue berry pancake.I called the 315/Boss Jul and showed him this long piece of hair with some of the pancake on it.. He said oh I won”t charge for the pancake I will take off $1.69. I could not eat any thing after that long piece of hair.. I could not believe that he charged me for the breakfast after the long hair in the food. My first time I stopped at IHOP and unless I hear from you it will be the last. I will also put this on Facebook & Twitter so people will know what might be the service is at IHOP.
Sincerely
Jim Gehrig, Medford,WI. (715.748.XXXX)
Hello Julia Stewart,
I’m writing to share my experience of working for IHOP in the year 2002 for two years. You may wonder why I am writing you so many years later and I can tell you why. It all starts with a college student who had a passion for teaching and was attending college to become a teacher. This college student also didn’t have any support financially or otherwise from my family. That person is myself who is now a successful teacher and at the time needed to work to pay my way through college. At some point during my college years I learned that I enjoyed being a waitress and thought I was good at doing so. I had just entered Cal Poly San Luis Obispo and began working at IHOP in San Luis Obispo on Madonna Rd. Since I was completely independent and could not rely on anyone if any unforeseen financial burdens arose I did feel a need to keep my job at IHOP regardless of how I was treated. That is where the why comes in with my being compelled to contact you regarding my experience. I worked for a manager at the time who yelled at myself in front of the customers such as “Hurry, Hurry!” inches from my face with plates stacked on my arms. She also treated me like I was less than or stupid. I continued trying to improve my abilities as a waitress since I was so young, in my 20s, and thought maybe I was doing something wrong. She continued to yell at me very loudly with her eyes pierced and yelling closely to me. Also, the cooks that I worked with would make me feel uncomfortable as well making advances toward myself and my sister. My sister also worked there at some point and was her first job as well as being quite young. They flirted with her as well.
The manager did nothing to curtail their advances. I was quite uncomfortable working with my co-workers but I believed in the quality of the food as well as enjoyed my customers. It was quite difficult to enjoy the aspects of the job I enjoyed due to the mental duress I was under. After all, I was afraid and feared losing my job. I do hope that others do not have these experiences and haven’t since I left. I do not think it is alright for restaurant managers to treat their employees like they are stupid and create an uncomfortable working environment. They need to know there is more than upselling and making money. Wait staff are humans who may be a college student as I was who was quite alone in the world and felt a sense of accomplishment being a waitress and building those connections with customers. Building those connections with staff is just as important. Thank you for your time.
Kerri Essex
805-235-XXXX
I understand what your saying I work for one in Ohio for 3 years and it’s the worst place to work.. the Gm in bedford cussed her employees out called them b*tches and everything.. the dm did nothing about it and complained about stupid sh*t that didn’t matter.. b*tch a** nic..
We went to i hop 07-17-19 , Let me tell you it was the worst place ever. guy at the door was to busy cleaning the front door glass he made us wait until he was good and ready to wait on us , than he seats us at a very dirty table ask him to seat us somewhere else and he just gave us a dirty look and moved us on the other side of the room never smile or said hello, so we order my wife orders the chicken fried chicken with hash browns,the girl taking our order said something about the chicken size, paid no attention to her because did not know what she was talking about i was looking at the menu so i order the chicken fired steak eggs and hash browns ,granddaughter order the hot cake and hash brown no egg ,well our food comes out my wife chicken and hash brown were all burned! ,and the chicken was small it really looked like a little black ball instead of chicken,and my eggs were so dry and burned that i could not eat them and my steak had a real bad taste, plus the coffee was so bad we just drank water it was cold and had a bad taste to it we did not want to make a scene in front of our granddaughter so we said nothing and my hash brown were cold and not cooked all the way the only thing that was good was my granddaughter hotcakes that all that was good was the hot cake when we left we got real sick just thinking of it still make me sick . and they charged 11.00 for my wife plate and mine which was not worth it paid over $35.00 with tip,which i don”t think she deserve it .if my grand baby was not with us it would of been a different story..sent the manager an e-mail because we could not get a hold of him on the phone and he still has not called us back this is in ft worth texas I HOP #1457
Is there a reason that the General Manager stunk of alcohol when he came to my table? I believe his name was John or Johnny. Most unprofessional thing in the world to be met with the stench of liquor on someone’s breath when you are just trying to enjoy breakfast. I will not be visiting this establishment in the coming future. I can’t even get over how ridiculous it is to have an alcoholic in charge, who shows up to work drunk?!? This is the iHop on Virginia Beach Blvd, in VA Beach VA. Ridiculous.
I have gone into the Dinuba, Ca IHOP for the 3rd & last time since its opening. My first visit was nice and very enjoyable. All staff were hard working and very friendly. What changed??? The last times I’ve been there the staff is horrible and no wonder why the management that leads that “so called” team is very bad. They take your order, they bring your foods after it’s gone cold and drink has been long gone for the last 15 minutes. When your order arrives they are missing an item and they say “oh let me get that for you”. THEY NEVER COME BACK!!! The WHOLE staff except for cooks sit at tables (with the manager) at the southeast corner of the restaurant yelling obscenities at the cooks and eachother laughing and carrying on not serving anyone at the restaurant! I’ve gotten up from my table to get my waitress at both last visits and she rolls her eyes or breathes hard while all others look at me like like i’m THE BIG FUN SUCKER”. I lead a customer service team and am appalled by the lack of customer service. Where has this lost art gone? I would suggest your people go undercover and start visiting your restaurants starting with our Dinuba one. I’ll also be writing a letter to our editor of our local paper about this IHOP as I am not alone in my experience at this location.
That is exactly how they do at the one where I live and they cuss like sailors while on the floor with kids around.
kathyspatterson@ gmail.com
Was at The Woodstock ihop this morning,with a party of six . The waiter got us coffee and never came back he was at the hostess stand the whole time . Was going to ask for fresh coffee he never came back . When we started to walk out we were very rudely told servers times bye . My husband doesn’t talk due to throat cancer . Needless to say we will never be in this ihop again , Have never been treated this way before . Have always ate here often . I mentioned speaking to a manager and corporate they yelled a little louder were the only ones in the restaurant. Pray you get more caring people with better service in the future!!!
IHOP in Dalton Ga, this morning trying to enjoy birthday breakfast for my husband. Only in dalton. ? please be advised there is strong language, I also had to yell as my kids were setting there and food was going everywhere and also dishes. ?facebook.com/1434310896/posts/10214053927048929?s=100000025638517&sfns=mo
facebook.com/1434310896/posts/10214053927048929/
IHOP NOTTINGHAM MD
7925 Belair Rd
Nottingham , MD 21236
410-661-3183
On April 21, 2019 I lost my love for IHOP the reason why are as follows. Now I didn’t just have a bad experience and looking to tarnish IHOP name as a brand but more or so spread some light on a issue that has gone unaddressed.
I use to love iHop until my most recent visit to the establishment today (Easter Day) Today I entered the iHop In Nottingham , MD and service was great per usual until I asked for the check. My server was a woman by the name of Winni. She gave my my check and I noticed it was for a little over $20.00 which was unusual I asked the server for a price reduction because she simply charged me for each item I asked her for separately. When I brought this to Winni’s attention she instantly b/c hostile and appeared to be irritated and just walked away from my table with no response. Winni never returned to my table I waited 5 minutes before going out of my way and asking a passing waiter could she get me some help b/c I’ve been waiting and my time is very valuable to me she cooperated. Instantly a woman approached my table aggressively as if I had done something wrong I introduced my self and asked what was her name interrupting her explaining the mix up with the order. She was not friendly or acted as she had any form of customer service skills. I asked her what was her name because she wasn’t wearing a badge and she rudely said “She doesn’t need one she a MANAGER!!” while rudely pushing which appeared to be the corrected check for the food I ordered and said her name is Lisa. Lisa then said some words I couldn’t understand and walked off with out regards to me being a customer almost as if I did something wrong which made me very uncomfortable. After Lisa rudely walked of silmilar to how Winni walked off neither of them returned leaving me at the table waiting almost for nothing b/c I didn’t even understand what was going on. After waiting another 5 minutes I simply flagged down another passing employee and just paid for the meal. The employee took my money and returned to my table with out a receipt which was odd b/c Winni & Lisa both were at the cash register at that time. So I asked the employee for a receipt and she politely went and retrieved it. In the process of leaving the restaurant I tired to engage with Lisa and Winni to bring some form of understanding to the whole situation but they sarcastically said “Bye Happy Easter” again leaving me speechless b/c I am I paying customer. I said “Thanks” and left the establishment. This has been THE WORST IHOP EXPERIENCE EVER! I was embarrassed , had my time wasted and was still over charged for my food. Even if you guys don’t take this email into consideration on how Management is running the store in Nottingham I will continue to email and email corporate for what has occurred that wasn’t right and of fair. I think its A upper management problem and that really id the down fall of company’s if you’ve read the story you can see how Winni’s & also Lisa’s behavior were the same. Thanks For You Time.
Corned beef hash is our groups fav at ihop, but it’s no longer on your menu☹️
PLEASE bring it back!!!!
I was on your website looking to see when and if your Fair Lawn, NJ location was going to reopen as the building went on fire over a year ago. I had always loved I-hop as it was the only place I would go to for breakfast. After reading on your website, as if it was something positive about your company that you removed your ads from the Tucker Carlson show because he gave his views on illegal immigration, I was livid. Now that I know your company is so ridiculously political, I could care less if the I-Hop ever opens in Fair Lawn. Due to the great economy at present, I am sure that the employees have already found employment. I will also never purchase I-Hop gift cards to give as gifts and will ask that no-one ever gives one to me in return.
The breakfeast commercial is so stupid with the submarine. I have a better idea for one.
I decided to eat at IHOP yesterday morning 16 April 19 about 9 am. First I get seated and sat for 20 mins and didn’t get served but I noticed all the family’s how came and in after me did I am black and they where white. I am a retired Army vet and never been treated like this ever so I get mad and walk out but stopped at the front desk and complain about this. I hope you all are not doing what Denny’s did during the 90.
If you’re thinking of starting a career here, I would advice you to go elsewhere. the way the staff is treated by the managers is unfair, especially by some that dont even have legal documents to work as a full time manager. They act all high and mighty, dont really care about what personal issues you have and would rather you come in to work even if you had a real life threatening problem. The kitchens understaffed and the managers are nowhere to be found when it starts to get busy. I have never been more disappointed to work for a company like this. You’re. Better off at McDonald’s than working here, honestly.
My Family and I came to state college to experience IHOP since it’s the closest one near us (45 min drive) The experience was awful. The waiters are not experienced enough to do there jobs rights. We all ordered our meals and waited 45 min to an hr to get the food. When the food came out it was wrong and all cold. We told the manager And he acted immature telling us that everything was fresh and hot. We said please remake the food again so that’s it’s hot we waited another 30 min to get the food again. The food wasn’t that hot again when it came out for the second time and we were missing 2 to 3 sides. Are bill was 70 dollars I couldn’t believe that a small cup of coffee was $2.50 we will never eat at IHOP AGAIN!
We just happen to be in the neighborhood of an IHOP over on 4002 Union Deposit Rd Harrisburg, Pa on March 15th, 2019 @ 6:30 pm. We walked in and was seated right away. It took 20 minutes before someone came and took our drink order. It took another 10 minutes to bring out the “old bitter” coffee. Waitress walked away and didn’t return for 10 minutes and the place only had about 12 tables if that filled. In the meantime during our wait, you could hear people back in the kitchen laughing and swearing and younger people walking out of the kitchen not in uniforms either. Not really sure about that either. We would have walked out but, we already drank the pot of bitter coffee. It was 7:35 pm when we got our meals minus my hash browns which were still on the grill she said. French toast was mushy, pancakes and eggs were cold. I didn’t want to send it back because I wasn’t sure what would happen to my food as they seemed to be having a party back there! After we got our food, ten minutes later the hash browns came out and we refused them and got our tab, paid and left. My hubby and I go to Winchester Va IHOP quite often as we visit our daughter and they are GREAT!! Someone is always cleaning and refilling and you get waited on and served before your seat gets warm. Food is hot and cooked well. Someone needs to look into the Union Deposit IHOP and make some heads roll!!!
We visited the ihop in, Tupelo, Ms. On March 7 2019. When we arrived we waited over 5 minutes on hostes for seating. While we waiting I noticed 11 plates of food waiting in the kitchen pick up counter for customers, I’m sure this food was cold when it arrived at the tables. After we were seated we waited 15 minutes for waiter, which never showed up. We walked out and will never be back. It appears the management and employees have some major problems here.
The quality of service isn’t that great anymore. The pancakes use to be great and now over cook. It’ts not the same anymore, the quality of the food isn’t the same. The cook’s made sure that they had a great rating for the food they had prepared. The cook’s also need to be rated within IHOP survey. Give the cook an ID number on the receipt with waitress ID number. Both employee’s need to be recognized of the quality service with customers. Reward the employee’s to keep the customers happy for
a outstanding job.
Yes I went to the I-hop in Norman ok on 12th avenue possible the worst experience I have ever had and the worst management I’ve ever seen Boston the general manager is rude and very hateful and needs to respect her elders first off my food came out not what I ordered and was cold asked for my food my drinks were never filled but the one time asked to speak to a manager she came out first off she reaked of alcohol and pot and second was very rude when I asked for my food to be taken off my check she acted like it came out of her poket and would not even offer a discount I just wanted my food hot and my drinks refilled but I will.never return her and let all my friends know
I visited this particular IHOP with my teenage son; soon upon arrival, the ‘host’, a young man apparently seemed to be preoccupied with his thoughts as it took about 5 minutes to seat us while no one else waited, nor was the business unusually busy at this time.
We were taken to a table, where I then asked the gentleman if we could sit on the other side at a booth. He looked at us (my son and I) and walked away! I picked up the two menus and proceeded to the other side of the room.
We sat in our booth for 15 minutes, all the while, the ‘host’ and (3) of his female co-workers stood at the servers desk looking at us. I made it a point of looking at my watch several times, as to alert them all I was timing just how long it would take for our server to arrive.
Non of the (3) women working that area made any attempt to come take our order. At one point they, all (4) workers, disappeared into the kitchen! I subsequently ascertained much later on, that they were in the kitchen actually arguing who would come take our orders.
Finally a young lady (Lejla) was told to come take our orders- -and this while she was assigned to a section across the room from us, with quite a few customers already being taken care of by her! I’m so grateful for this young woman; I’ll give her (5) ***** stars as she was the only one willing to work! I spoke with Lejla during our time there; her attention to detail was phenomenal and her pleasant demeanor more than made up for the unprofessional actions of her co-workers.
We had a chance to chat a couple of times and asked if I was being treated this way because of my appearance (I’m presently undergoing extensive treatments for a sickness I’m battling); she comforted my fears by stating she would take good care of us- -what an understatement! I discovered the young lady’s dad is also suffering with the same dis-ease. Lejla stopped several times at our table to make sure we were satisfied with her service and to check if we needed anything further.
I asked to speak with the Mgr. on duty and described the behavior of the employees; the Mgr. was understanding and apologized for her workers’ behavior and lack of interest. Soon thereafter she called the workers into the kitchen area and could tell by the behaviors exhibited that they were, in fact, given a talking to.
I wanted to bless this incredible young lady for her dedication to IHOP and their customers, and her desire to take good care of all she served. I made sure I left a gratuity that reflected our appreciation for her work ethic, which brought tears to her eyes.
I know this is an isolated incident due to the fact I’ve been visiting this particular IHOP since my children were quite young, and I’ve never had such behaviors from any IHOP workers.
I am grateful that in spite of the initial incident I had the opportunity to meet such a lovely young lady who was quite sympathetic and empathetic.
Arrived and were seated. Waited,waited,waited. Finally a nice white slim lady (Hailee) asked if a server had taken our order, we said no. She said I am not your server but I will let Sheldy know. Waited, waited,waited. Same nice slim lady (Hailee) came back and said no worries I will take care of you, and she did very well and professionally. We inquired who was supposed to serve us and she pointed to a lady named Sheldy who had been all around other tables around us with people coming in after us and taking their orders and spending lots of time talking and laughing. Never did she acknowledged or even make eye contact with us. We were like ghosts to her. Mind you we are white and the rest of of her important customer were black. I hate to bring up the ethnic card but it was too obvious and blatant. This was her table and throughout the whole time we were there she would pass by our table and did not even make even eye contact with us. She would with every black person who came in and sat all around us.Pull the tapes and you will see this unproffesional lady(Sheldy) at work. We were seating on table 18 C2 at store 36-084 Sample Rd and Market on Margate, Florida.
Mind you, you should commend this lovely lady who save the day. I can not remember the name but you will see her on the tapes doing her best to take care of us. Reversed racial bias at its best.
We also found out that this bigot (Sheldy) trains new servers. Ha!
Pull the tapes, do not erase, do the research. Grounds for a Lawsuit on Reversed Bias.
I recently visited the new ihop on kidder street in Wilkes-Barre, pa. the food was good,service was good. the biggest problem is your seating. it is so crammed with tables & seats you cannot get up without hitting the persons chair behind you. then when you get up you are sticking your ass in someone else’s face. I know you all wanna use every inch of space you have but, until things change there I will not be going back or telling anyone else to go there. very uncomfortable to have to squeeze by other guests. ihop just lost future customers so now maybe their will much more seating available. p.s. I know we were not the only ones feeling this way. you could see it on a lot of others faces when they needed to get up let’s say to use restrooms. horrible experience. would give a 1 outta 1-10 10 being the best. 1 being the worst.
I have opinions too as all American citizens do. I will never go into any ihop again!
I will share my feelings with all I know. You , ihop, are the most unAmerica establishment .
Hello IHOP, My whole extended family, all of my friends, and I will NEVER give IHOP our business again. How dare you get political by removing your advertising from Tucker Carlson at Fox News.
What ever happened to freedom of speech. Tucker Carlson has a right to express his opinion. I am tired of bullies trying to control what people can and can’t say.
One thing we can control is where we spend our money and it won’t be at IHOP
The fact you pulled your ads. from the Tucker Carlson show, doesn’t bother me but the reason certainly does. You know damn well what he was referring to was taken WAY out of context. I think I speak for the MAJORITY {by a HUGE margin} of decent law abiding citizens in this country by saying, SO LONG IHOP.. As long as you continue to pander to these VIOLENT terrorist groups by caving to there demands. we spend our money elsewhere. These groups have no Morales and would hurt children to get what they want. I have no use for such people or companies that help them, like your doing. It’s a real shame, I USE TO LIKE IHOP.. It operas now very clear companies like you think Its your job to control what we should hear on the news. IT’S NOT. It’s also VERY clear you have an agenda to push Propaganda more than it already is and WE ARE SO F–KING SICK OF IT
I HAD been a regular guest of IHOP in up until I saw that IHOP Corporate had adopted anti-American, anti-free speech tactics in regards to Tucker Carlson’s comments. I will no longer give IHOP any of my business. It is unfortunate that the good people who work for IHOP have been disgraced by your narrow-minded and very un-American decisions but in the United States, companies succeed by their ability to compete, NOT by their willingness to corrupt the media and strip rights from the people. Go find yourselves a Socialist country to operate in. You’ll fit in well.
So IHop dropped Tucker Carlson so I and all of my friends are dropping them. Morons do not deserve our patronage. We are going to a new breakfast place in town and ironically it’s called, Tucker’s. lmao
I will not go to IHOP anymore because you refuse to advertise for Tucker Carlson. There are many other restaurants in my area that I can go to instead.
Your decision to stop ads on Tucker Carlson bad mistake. An old sales saying is “How do you sell the customer anything if they never come back.” When I see your ads return to Tucker Carlson I will come back.
Chas K.
No longer spending my dollars at IHOP. Dropping your advertising from Tucker Carlson, while continuing to do business with actual oppressive regimes in the Middle East tells me the company is more interested in political posturing than supporting human rights.
Here is a TIP. Bad business is dismissing many of your customers for YOUR political belief. No more IHOP-IHOB for me or my family and many friends. The US border is a proven biohazard and jobs stolen for a lower wage does make us poorer. I have the freedom to choose. Adios.
No longer will dine at IHOP or Applebees. When we see an advertisement on Tucker Carlson, we will reconsider. PC behavior and responses have gone too far.
You lost this customer until you come to your senses! What were you thinking being told who you should sponsor.
You made a poor decision to stop advertising on the Tucker Carlson Show on Fox News. We my veteran buddies and I are stopping to eat at IHOP. I hope many of my brothers and sisters will do the same.
Pancakes and politics don’t mix! Frequent guest at our local ihop but not anymore…I’m boycotting you now!
I find it very unfortunate that IHOP has taken the side against free speech for conservatives. You can ad me to the list of people that will no longer be a customer.
COMPLAINT *********
Well I am both sad and upset at you decision to withdraw advertising on the Tucker Carlson Show…this shows me that you, as corporate America, are more concerned with illegal immigrants than the hardworking Americans in this country. Tucker Carlson gave his viewpoint on and issue that the majority of Americans feel and experience everyday but YOU, who have no idea what the average American experiences everyday, think you are above everyone else and want to push your ideology on America! Ain’t gonna happen! We are sick and tired of corporate America shoving their opinions down out throats when I would venture to say, more than 75% of your own employees agree with Tucker but are to scared to speak up! Corporate America is slowly trying to move the US into socialism, they think, but that shows how little you CEO’s know about your customers….. you might as well pack up you restaurants and move to South America where your views matter……I’m done with I Hop and so are my family and friends who have been customers for over 40 years….WE ARE NO LONGER SUPPORTING I HOP…..that includes all your affiliated companies……..PERIOD!!.
I am a customer of IHOP. How sad that you would alienate your patronage by trying to shut down conservative free speech on Fox News/Tucker Carlson Tonight.
You say it doesn’t align with your values, yet you conduct business with brutal countries like Saudi Arabia who conduct crimes against humanity (beheadings) and the denial of women’s rights, and homosexuals. That is hipocracy!
If you you can’t support free speech, then I won’t patronize IHOP anymore.
Your customers are disgusted with this devision, and I hope you will reconsider.
Linda
My family will not be going to IHOP again due to Tucker show being dropped. IHOP has Saudi Arabia restaurants but has issues with an American’s free speech?
Shame on hypocrisy of IHOP
My wife and I have patronized IHOP for many years due to great service and food. After corporate decided that free speech about ILLEGAL immigration isn’t the way liberals want to advertise. That’s fine , your entitled to your opinion…. but I won’t be spending my hard earned money at any of your establishments.
Tucker Carlson tells the truth and you no longer wish to advertise on his show? Shame on you. Just like liberals, you prefer lies?
It seems strange to me that you would do business in a country that denigrates and treats women badly (Saudi Arabia) and would boycott an honest and straight forward person like Tucker Carlson. Do you also support sharia law for the United States? You’ve always been one of my favorite restaurants when I’m travelling (often) and I know I’m just one person but your hypocrisy and lack of integrity means you have lost me as a customer.
Appears as though Dine Brands (IHOP & Applebees) with its extreme liberal bent is losing many customers. I am proud to be one of them!
I travel on business frequently and regularly patronize IHOP’s. If your corporate leadership has so little respect for conservative values and the 1st amendment that you are pulling advertising support for Tucker Carlson, I and my business associates will be yet more customers that will no longer be eating at your restaurants. You disgust me. Each individual is entitled to personal political opinions, but corporations that serve people of all political persuasions should be neutral, or deservedly loose business with polarizing political statements.
I am truly disappointed with your organization, removing your commercials from the Tucker Carlson show tells me you don’t care about the 1st Amendment and are also frightened easily because of the extreme left whined to you. For you sake I hope more liberals use your restaurants because I am no longer interested in giving you my business.
Just letting you know we are driving right past IHOP Las Cruces, on our way to Village Inn which will now be our pancake house.
The decision to join in to shut down free conservative speech, by discontinuing advertising with Tucker Carlson makes me sick. Unamerican as it gets.
This family will never patronize your restaurants again.
The Garamella family,
La Mesa, NM
Great note! I support your position and also will never visit IHOP again.
Hope you like losing customers.
All because Tucker Carlson spoke the truth and that doesn’t alien with your political agenda.
TRUTH HURTS.
You lost my business.
And you will lose more when more people find out that your against someone
For freedom of speech.
I am with you. IHOP should stick to being restaurant and serving its customers.
Stopping advertising on Tucker Carlson because they do not like some of the content is outrageous.
We used to go once a month. No more.
Will never eat at your restaurant again, because of the Tucker Carlson show boycott you joined. It is sad to see a company that has been a mainstay of the United States of America allow themselves to be bullied by a few. Sine I know Mr. Carlson has never disparaged IHOP on his show then I am to assume that this is political and that IHOP caved to pressure. Pretty stupid because the people who watch this show are the people who eat at your restaurant, working class folks who want a good meal at a reasonable price, therefore, I can only assume you wanted to destroy your business.
For over 30 years we have patronized IHOP. It’s a family tradition that Christmas morning we meet at IHOP for breakfast after gifts have been opened. Not this year however. Difference of opinion is a right guaranteed to us by the First Amendment: Freedom of Speech. By cancelling your sponsorship of the Tucker Carlson Show you show a leftist attempt at suppressing that right. Huddle House now has our business.
A restaurant should serve food and not become a political hack. Me and my friends are ending our eating at Applebee’s and iHop. We can exercise our rights not to support your views. What happened to free speech? So you got your 15 minutes of fame and it is going to hurt you more than me.
Could not believe you pulled your advertisement from Tucker Carson show . Didn’t realize your company was a butt boy for move on .org. Never will go to your restaurant again.
I agree 100% with Concerned Citizen.
“Concerned Citizen December 19, 2018 at 5:35 am
Could not believe IHOP was one of boycotters of the Tucker Carlson show in Fox News. His opinion was factual and truthful. Companies and certain people’s ignorant reactions to issues significant to this country’s welfare truly amazes! I am a legal immigrant, law–abiding citizen for one do not want folks who break the law to be part of this country. For the same reason one has locks and security on their own homes. Common sense and decency has escaped this poor decision by IHOP to boycott Tucker Carlson’s show. I for one will boycott IHOP and encourage others to do so until you apologize publicly for this mistake.”
We have enjoyed ihop as a family experience for years but will not be patronizing your stores until you become disengaged from the leftist political smear machine trying to destroy the country.
You are too stupid to be running this company!
I have eaten at IHOPs all my life and still do with my kids about three times a week. The average bill is around $50.00.However I will no longer eat at any IHOP as long as you boycott
Fox or any of their people. If you can’t stand free speech than close your doors as you are un American. I hope all conservatives do the same. But I guess sense you are a California Company we should expect as much
Could not believe IHOP was one of boycotters of the Tucker Carlson show in Fox News. His opinion was factual and truthful. Companies and certain people’s ignorant reactions to issues significant to this country’s welfare truly amazes! I am a legal immigrant, law–abiding citizen for one do not want folks who break the law to be part of this country. For the same reason one has locks and security on their own homes. Common sense and decency has escaped this poor decision by IHOP to boycott Tucker Carlson’s show. I for one will boycott IHOP and encourage others to do so until you apologize publicly for this mistake.
I also agree that I HOPE was made a mistake in it’s postion concerning Tucker Carlson’s comments and will take my future business to a more pro American first place. IHOP can serve the more liberal members of the American people.
Totally agree. I too will be boycotting IHOP.
I’ve been steady customer of IHOP over the years – but no longer. I’ve brought family members to IHOP as well – but no longer. Your decision to end advertising on Tucker Carlson’s show on Fox News when what he said was factually correct shows to me that you do not care about ALL your customers, you do not believe in a reasoned discussion of issues, and you break down at the first sign of intimidation. You did not even bother to research the devastation in our southwest national parks due to the litter, paths worn into environmentally sensitive areas, etc.
Your response back to the totalitarian left people conducting the boycott and made known to all, SHOULD HAVE BEEN to tell them you believe in the Bill of Rights, the First Amendment and reasoned discussion of any issue. Not intimidation to shut down opinion. Shame on you. You’ve lost my business forever.
To whom it may concern,
I apologize ahead of time for this but someone of standing should be aware. I recently visited my local Ihop in hopes of having a nice post-workout meal. I have visited this Ihop many times before and mostly received good to great service but tonight was a different story. The Ihop I’m speaking of is located in Fayetteville, Arkansas, United States on Wedington Dr. My girlfriend and I arrived at almost 6pm exactly on today’s date of 12/13/2018. We were immediately seated and received our drinks soon after. So far so good. About 5 minutes later the nice waitress took our food order. We pleasantly waited for 20 minutes. Another large group of adults and children sat at the table next to us. Our waitress came and apologized for the wait and we responded that it wasn’t an issue. Another 20 minutes goes by, no food. The large group of people next to us still had no had their drink order taken. I began to look around and observe some other occupants of the restaurant. It appeared they were also looking around wondering what was going on. Another 10 minutes and our food finally arrives, but only to disappoint unfortunately. The scramble that I typically order looked to be child’s sized. Not only was it small, as the waitress delivers it she says, “I know you ordered the red potatos instead of the hashbrown’s, do you still want them?”. Confused, I could only respond with a faint “yes”. I mean its what I ordered? I was never asked if it was ok to substitute hashbrowns or anything. It appears the wrong order was made and delivered anyways. I was still trying to be postitive at this point because I still had the pancakes I could eat that came with the meal. Actually, no, I couldn’t. They were cold and hard as the table we sat at. My girlfriend did not receive her pancakes and she kindly asked if she could get them. The waitress responded with a yes and that they would get them as fast as they could. At this point it didn’t matter, we went from hungry to slightly less hungry and irritated as the service and quality of food. Around this time, I observed occupants of two other tables get up and leave. It appeared they had received a drink and no one ever came back to their table. There was 2 waitresses to our side of the building which I thought was pretty normal, however I cannot speak for what was going on in the kitchen. It appeared that maybe they were short 2 or more cooks and someone unexperienced was cooking the food. This would speak for the food quality and the time waited. I am familiar with the managers and it did not appear there was a manager there at the time. All of the staff was running around, looking confused. The hostess was bringing food to tables and taking drink orders. I observed several people walk in with hopes of eating some great pancakes per the usual, but ended up walking out because they were never seated. We finally received the 25 dollar check and left because there was no reason to stay. It may be noted that we left at around 7:20pm and the large group of people that I previously mentioned was sitting next to us, just received their drinks finally. after 40 minutes of waiting. All of this occurred on a typical Thursday night, at less than half capacity. Between the disappointed occupants, people walking out, and incompetent staffing, I would venture that this IHOP location will lose several thousands of dollars just due to the service of this one night. It was that bad of an experience. In conclusion, I type this message in hopes that someone higher in the chain of command and help resolve this issue and end the decline of this IHOP location. Thanks.
I had what was supposed to be a memorable dinner at your location on 2000 W Northern Ave, Phoenix, AZ 85021 IHOP store 2100 and spent $34.93 on 12..7.18 at 19.32 PM rec# 021370 INV/CHK 1644 Reference MP0015327823
Sequence 895.
I am sorry to say this was the worst experience of my life at any of the IHOP locations I have visited. It took 42 min. from the time of ordering to get our meal and when we did get it was warm and really not edible.
Your server 77 Milee E spent more time walking around the reception area checking out who was coming in the door as if she was waiting for us. The coffee was delivered and only half full, the dinners arrived with no condiments which were requested and it took an additional 9 min. to obtain 4 pieces of lemon and another 3 min. to obtain the butter that was supposed to come with the lemon.
I feel having paid this amount that at least you should be aware of the seriousness of your location being far from others in the area. At this point I would like my costs refunded as I have no intention of ever going there again. It should be noted that the bathrooms and the floors around the table should be cleaned and presentable so other may use the facilities or feel that the table surround them is clean. It was disgusting.
the waiter Jeanette was slow to answer. The food took forever and she was very uneducated with us. Dedham, MA
This retired soldier went to THREE different IHOPS this morning. AT ALL THREE nasty attitudes, coupled with a lack of service, and twice being completely ignored. Very seldom do I ever use the race card, but it was so blatant this morning, that this retired 30 year soldier that is obviously of African descent will NEVER SET FOOT IN AN IHOP AGAIN! The odd part, at all three IHOPS, it was hispanic personne. There is not a single apology that can be tendered, that would satisfy me.
Hello my name is Tracy Todd and I’m at IHOP in Gilbert Arizona on Baseline Road I am looking for a miniature in this restaurant because I’ve just been cursed out by one of the waitresses here it is almost 2 in the morning and I need a manager I haven’t seen anyone with her we’ve waited for an hour I need someone to respond to me immediately about this waitress what’s her name her name is Ashley she’s working the midnight shift or about 2 a.m. at the Gilbert Arizona location on Baseline
Just had breakfast at the one in Merrillville Indiana – if it wasn’t for the fact that is it so hard to get my elderly mother in and out of the car we would have walked out. The restaurant is filthy dirty and my mom uses a walker and they sat us all the way in the back. The food was nothing special. We won’t waste our time coming back.
Please don’t stop serving the bacon crusted chicken! My husband loves to eat at I-Hop. He loves the 2+2+2 meal. About 6 months ago I found the bacon crusted chicken. Today, I was told that I-Hop was going to discontinue making this. Again, I ask you to reconsider. Please and thank you!
I really enjoy going to IHOP, I go to the one in Redding California on Hilltop Drive (it is the only one we have here). A year ago I joined the birthday club. I printed out the gift voucher and when I went to the IHOP they refused to accept it because there was no bar code on it. I showed them what y’all sent me at my email address and they said anybody could print it out. I was treated with disrespect and I am sorry to say I will no longer be going to this IHOP.
I’ve recently visited and eate nbreakfast at IHOP at 8101 W. Brown Deer Rd. in Milwaukee, Wisconsin. I live just a few blocks away and always wondered why the parking lot is always nearly empty and the Denny’s restaurant next door is always full. So I had to stop in and see why. When I arrives there were two other customers waiting to be served and only one waitress seating, serving, and taking payments as the cashier. Coffee was slow to be served. Within 15 minutes about 10 other customers arrived and the waitress was quickly overwhelmed. The dishwasher then comes out from the kitchen with a dirty apron on and began delivering food dishes to customers. Then, four customers seated in front of me got visible upset because of slow service got up and walked out. This is what I notice all within a 30 minute span. I am a business owner and would like to bring to your attention that you have a serious staffing issue or simply just poor management.
I would hate to see this business go because I know it could do better.
Jameel Dawan, President
City Home Inspections, LLC
The IHOP in Brea California just lost business from multiple famiies. The manager is beyond rude to the point of being insulting, even the waitress seemed embarrassed with his cursing. He wouldn’t give his name to us or I’d insert that here. All 8 of us ended up walking out and we’ll be sure not to bring any of our friends or family, I’ll be letting the congregation at my church know to stay away as well. Good luck I hope this gets fixed before it goes out of business.
Ihop On Hwy 5, Douglasville GA 30135
•Disgusting!!!
•TOUCHING FOOD WithOut Gloves!
•i Witnessed a Server, Checking The Foods
Temperature With The Back’ of There Hand.
•The Disrespect Towards Customers Is Irately Poor & Disrespectful In All Aspects.
•The Manager Was Rude!! Very Uncaring, Very Non-Chalant, Just Showed No Sympathy When I Inquired About The Wait On My Food. She Just Walked Away Without Any Response. IS THIS THE iHOP Way?
Please Send Corporate At This Location & Verify What Happens Here. We Customers Should Be Treated Fairly, Our Food Should Be Prepped Properly & SANITARY. As Well As, The Action Towards The People, We Come To Enjoy Our Food With Smiles. I Left Very Disappointed. By Far The WORST Experience , Just Disgusting!
.
I was at the Coralville, IA IHOP. It was fithly the floor had food all over it the booth table was sticky the coffee pot lid was broken and the salt shaker lid was full of syrup so all holes were clogged. Then we looked at my husbands coffee cup and it had choc smeared in the inside. I talk to the man who was sitting customers he did not take my name so that tells me he did not care. I have pictures if you like to see them. My meal cost $20.21. I won’t be back.
I worked at 1 of the locations and it seemed pleasing at 1st until I started noticing I was under some nights by about $3 but was like ok it’s all good but than I ended up mixing up a $20 dollar bill in the recites which I didn’t get back and a $10 credit tip I didn’t receive at all clearly the company gives not a single care to the employees the IHOP at 2829 Broadway 1st Pearland Tx 77581and not even the head manager an fine out what happened
Tonight, 7/27/18, I ordered online for pickup from the location off Main Street in Lewisville, TX. I ordered a build your own omelet and the breakfast sampler (add cheese to eggs, 2 bacon, 2 sausage, 2 ham, hash browns and 2 rooty tooty pancakes with strawberries). I picked up the order and it was all packaged so I left. I got home and discovered they forgot the ham, the sausage, and the strawberries…also no butter). When I called, they told me BRING IT BACK. When I got there, the person in charge was only going to give me what was missing. I insisted that everything be remade as it already been 30 MINUTES. He said they would, but what they did was only give me new pancakes. They just tossed some shredded cheddar on top of my lukewarm eggs. Both meals were barely warm. Very terrible customer service. I grew up eating IHOP and over the years the quality of the food and the service has gone down, down, down!!!!
Don’t bother sending me a coupon. I want my money back!!
Order # 158897799 $22.26.
I arrive at store #480 st approximately 10:30pm only to not only be neglected and ungreeted until I asked what was going on. but once someone did speak to us she told us that although the restaurant was empty we would have to wait anywhere from 30 to 45mins. To follow, we sat and watched one employee after another walk out the door ending their shift in total disregard for my family. We were finally addressed by Ricky Forrest who arrived and was pleasant from the time he walked through the door. We finally are sitting at a table now… By the way its 11:21pm. We came here for a pre-bday celebration dinner needless to say it’s been ruined… As I sat there for just shy of an hour waiting to eat I couldn’t help but continually reading the sign “Smiles Guaranteed” really? Where’s my smile?!?
I am a frequent flyer of ihop and I always get a ham and cheddar omelette with extra cheddar with no cheese sauce. My wife and I went to the ihop on Legends Road in Myrtle Beach SC as we always do. However on this trip it was awful. We sent our food back three times and the third time my wife didn’t even get her food. She sat and watched me eat only half of where the actual cheddar was. We complained to the manager and she did not charge us however we heard laughter from the kitchen and the server never came back to help us. To make it worse the actual owner of this actual ihop was the one who was supposed to make it the third time. Very dissatisfied.
Why don’t you call the company IHOBB. The “B’s” should stand for BREAKFAST AND BURGERS.
I visited the Ihop located at Highland Shoppes Dr. on July 5th. the waitress whose name is Kadahza was sloppy in attire, shirt hanging half way out her pants, hair that appeared to be a weave hanging down on one side, no pins or hair net to protect her hair from dropping down in the food, long nails that was a complete turn off and among all of this a very unconcerned attitude. She had no waitress skills. Passing every customer’s order to their hands and not placing the plates on the table. I asked for coffee, she left and returned to say she was brewing a fresh pot. when she finally returned with the coffee, I asked if she had brown sugar, she said yes, left and returned with a small cup with cinnamon. I told her it was cinnamon and that I would pass on the coffee. After taking my food order, I had to wait an excessive amount of time at which she returned with pancakes with a big chuck of butter sitting in the middle of uncooked batter. I ordered eggs over well and she said they don’t have that and returned with eggs over easy. Apparently she and the cook has ties because there is no way a cook or waitress would serve this type of food to a customer unless it is being done purposely. When I told her I didn’t want the food, she snatched up the plate saying no problem, I’ll take it back. never asking is there anything else I can get for you. When I visit any restaurant , I expect courteous service and if the food is not what I asked for I a expect the waitress or server to make corrections or give me other choices. Not flounce away like I’m being dismissed. I worked as a public servant for 35 years and the company would never tolerate conduct of this kind, nor would they accept their employees to present themselves before the public in a shabby unkept fashion, especially when serving food. I am so disappointed.
I sent my complaint about chewed up gum on my burger and I was contacted quickly. That’s the good news…bad news is the store owners response was to offer me a $10 dollar gift card and say that his manager (who tried to put the blame on me for the gum) was probably perplexed. Not happy at all with this resolution. I would like to speak to someone at the next level. Thank You
I just want u to know that it’s a shame y’all general manager is so inconsistent in how he slows this store to be ran at night how can I accommodate the growing crowd of u don’t have a cool all the time how are y’all making any money it’s like he gave up on your restaurant i been here for a long time and yes I am an employee i can no longer take it it is ridiculous how jaun padina runs the
CHARLOTTE PIKE, STE 117 NASHVILLE
6800 CHARLOTTE PIKE, STE 117
NASHVILLE, TN 37209
I can see why you are changing your name to iHOB. Went here for breakfast last Sat 16 June. I ordered the Breakfast sampler and wife ordered a short stack of buttermilk pancakes. My pancakes came out so overdone you had to cut with a knife. complained and the second order came out dough through the middle. Egg over medium both had solid yolks. The manager stated this was because they were having trouble adjusting temp of grill. Does not explain eggs though (manager said they are not cooked on grill). Which might make sense if my wife’s pancakes had not come out perfect. Manager did discount 10%. I have never had such badly prepared food from one of your establishments before and hope to not have one in the future. Think changing your name to iHOB was a bad idea. Should go back to making great pancakes. Tom wymer twymer@ hotmail.com Nashville TN
Will never eat at a ihop in cedar city Utah again husband got food poisoning. He had one of the classic hamburger with bacon and cheese we hadn’t even left the restaurant when the first round of diahrea hit within and hour he was vomiting his lunch up. Will definantly tell everyone I know not to eat at ihop
I have been going to IHOP for over 50 years. I used to love going there for good food, good service and great menu choices. Now when I go to IHOP near my home (have tried 3 locations) the service is terrible, the menu sucks and now they want to push burgers. IHOP used to stand for International House of Pancakes what happened? I come to IHOP for the International Omelette breakfast. Some Nerd in Corporate decides to change menu and leaves their signature breakfast item off the menu. When they opened the new IHOP by my house (Wood Village,Or.) i gave you all another chance to redeem yourselves. I went their and was told they did not have International Omelette yet the trainer in the store says all you have to do is request it and they can make it. Went their Fathers Day requested it and was told no longer offered. Please get it right either it is or it isn’t offered.
Please go back and put it on menu. I will not come back until it is.
WORST WORST WORST EVER!!!!!! I have not been to Ihop for many years due to the same reasons that I experienced tonight!!! Slidell Louisiana is the town I have recently relocated too. So I said that I would try my local Ihop. NEVER Again Ever!!!! Myself and 2 other friends walk in and get seated at around 7pm 6/16/2018. Server was pleasant, took our order then proceeded to take to kitchen, so far so good. 20 minutes later no food, the waiter comes by and tell us that it will be a while because they only have 2 cooks. 40 minutes later still no food. mean while people are still being seated, I thought to myself God help them, the family behind us ask where their food was and was given the same excuse, customer told their waitress to please cancel their order, they leave. Couple sitting directly beside us ask where their food is going to “come In for a Landing” and of course the waiter offers the same excuse. at 755pm I am sick of waiting and we decide to get up and walk out. worst service worst restaurant that I have ever been in, in my 52 years of life. Never Again. And to beat it all the manager was just walking around the restaurant drinking a drink with his straw. NEVER EVER AGAIN..IHOP NEEDS TO GET IT TOGETHER OR CLOSE YOUR DOORS. NO EXCUSE FOR SUCH POOR SERVICE FROM THE MANAGER TO THE COOKS AND SERVERS
What has happening to the,excellent breakfast? Will it still be available? That’s why we came .
…the recent IHOP commercial – the one talking about burgers where the man slips & falls off the rooftop onto the hard pavement or sidewalk…not funny – whatsoever. The commercial is in poor taste actually & went too far. It is quite irresponsible, especially concerning those in our society who are highly influenceable – not only youth but adults also who can be considered off kilter – “do not try this at home?”
There are other ways to be funny – without violence, vulgarity, or harmful, careless actions.
Who made the decision to glorify this type of behavior? & I am not talking censorship…I am talking poor judgement. The commercial was cute with the changing to ihob (international house of burgers) – even though it was a little out of place to be on the roof – looks like someone was trying too hard to be funny & really missed the mark. The ending was shocking and disturbing. I would hate to see the ripple effect of those less mature or even more ignorant to try these sort of stunts at home.
I think we have a responsibility here to society.
HOW MUCH DID IT COST TO CHANGE TO IHOB? WHO’S BRAIN FART WAS THAT? PERSON/PERSONS SHOULD BE FIRED.
Are you people crazy.
Ever hear the expression “If it ain’t broke, don’t fix it”?
IHOB – B for Burgers?????
That’s the first thing I think of when I go to IHOP – Burgers – NOT!
I live in a town where the nearest IHOP is 60 miles away. There are 2 Perkins restaurants less than 20 miles away and no reason to eat there – there are a poor man’s IHOP.
Fortunately, my company goes to trade shows in the east coast 5 times a year.
One of them is in State College PA, and the others pass Middletown NY on the way.
Guess where our MANDATORY stop is, sometimes coming and going to these shows…. of course it’s the IHOP along the way..
I’m originally from Brooklyn and had no problem finding IHOPs in the Big Apple. When visitors used to come into NY, for breakfast, I always took them to IHOP where I was guaranteed to get a great meal.
I guess you can see I’m an IHOP fan.
What I’ve never done is have a burger at an IHOP – and no I don’t like Burger king, McDonalds, Wendy’s or any other burger joint.. There I’ll go to a good steak place for a burger. But now, some genius has figured out that there should feature burgers at IHOP and even change the name to International House of BURGERS. Absolutely the stupidest branding notion I’ve ever heard.
How fortunate it is for you that the notion of eating at IHOP, now IHOB, will not deter me from my passion for the restaurants. But you might not be so lucky with others who like the notion of all-day breakfast dining and on those famous pancakes, French toast, waffles and eggs etc. Will it encourage other people to get burgers at IHOP, I doubt it. Time will tell. But I had to express both my opinion on the matter and the 5 people who go to the trade shows with me. They’re either mad, disappointed or laughing at IHOB.
To those of you who are not getting your paycheck all you have to do is call the labor board.I got a manager fired from applebee’s for thinking he was funny and with holding mine.I wonder how funny he thought it was when he got slapped with a 10,000 dollar fine and banned from working for any applebee’s ever again.
I go to this IHOP (#667) 3519 Martin way E. Olympia, WA 98506 a lot and was informed about some info about there drink quota that is required from the servers , I can understand that corporate would ask there restaurants to bring up there drink quota, but the manager at this location (#667) is taking this way to far. If a server has a low drink quota they get a work day taken away from them. I believe the way he is going about this is totally wrong. It is not the servers problem if the customer only wants to drink is water, The server should not lose hours from their paycheck because they could not get the drink quota up to a certain number.
Someone from Corporate should check into this. Corporate should talk to employee first about this, because he will denie it and nothing will get taken care of. Just like corporate informing him that they are coming for an inspection before they show so he will clean house before they get there, And he does not get caught doing his dirty work.
WORST EXPERIENCE EVER!!! Brand new restaurant on Rt 13 in Salisbury MD.
Order took 45min before we got drinks
Food was cold, eggs are fake and harden into solid chunks when its cold
We were missing several items from our order. Waitress said “You didnt Order that” and when we pointed it out on the bill she said… “What do you want a refund or something”…. WELL YES when you charge us for food you refuse to provide us.
Table was dirty (Sticky)
we were given 2 sets of silverware for 4 people and told we should share them because they have no clean silverware (Are you f-in kidding me). Serious training, QA and ethics issues here. Looks like I will have to wait another 20 years to see if IHOP can get it together.
So how do you make an complaint about IHOP that is actually going to be seen. My brother worked there and quit because they don’t train you and if you ask for help they get mad so he quit and has been trying to get his paycheck going on a month and they keep telling him he doesn’t have a check and telling him he only worked for 2 days is the check is not worth it but the thing even just a 2 day check is a about $120 check. And he has went in multiple times and has call them every day for a week and the manager has hung up on him more than once and yells at him and tells him that he needs to stop calling them. And I know that if you mess up with someone check they should be able to pay you somehow but the manager keeps saying that they can’t pay him because he doesn’t have a check. What do I do
The location is IHOP on Burkhardt Road Evansville Indiana
He can file a wage claim request with the State Labor Employment Board. It’s not a quick process, but if he’s owed wages, the state will get to the bottom of the delay and require them to pay the wages owed.
secure.in.gov/dol/2734.htm
My experience at the IHOP on 3260 E. Tropicana, Las Vegas, NV was not pleasing. My family goes to this restaurant frequently and usually get great service and food. This time we did not get introduced by the server, we had to ask for silverware because there was not enough for the party, had to ask for a straw to go with one of the drinks, she never came to refill our drinks until she brought the check at the end of our meal, and I asked if my granddaughter could have blueberry pancakes the waitress stated yes but failed to tell me about the extra cost for the blueberry topping not pancakes or the cheese on my daughters omelet. I think some of the servers need more diversity and service training so they could treat all customers equally. Mainly let us know who will be serving us and make sure there are enough silverware for the party. I hope are next visit will be better as usual.
IHOP 1611 – 3260 E. Tropicana, Las Vegas, NV 89121
Server: 2323 Itzy
Check #: 2408
Date and Time: May 12, 2018, 11:46 am
Thanks,
Mrs. Dunn
2047 Battlefield Pkwy in Ft Oglethorpe Georgia ~ if you are anyone of color do NOT eat at this IHOP~ my husband and I were seated quickly however once seated no one made eye contact with us. There were 2 servers that walked past my husband and i numerous times without so much as a”I’ll be with you” the one server went to to the table right across from us to ask how they were doing and to bring them a to go box ~ I had to stop her and ask her if she was going to help us. She stated “I did t know you were there , the hostess usually tells me I busy putting my syrups together, so when you walked passed me all those times you were putting syrup together get the “F” outta here !WTF! are we freaking invisible ~ to make matters worse a WHITE couple came in about 10 minutes later and the blond hair server went straight over to him he couldn’t get even get off his jacket before someone was there to service his table. We asked for coffee which she never brought back, so we got out of there no longer felt safe
I have been eating at IHOPS since I was a child and I am 54 years old now~ I will never go back
My daughter and I were visiting in Little Rock, AR and went to one of your restaurants located at Markham and University for breakfast. We got there and there were no open parking spaces, we noticed a guy coming out of the restaurant to leave and I told my daughter to go on in and get our name on the wait list or get a seat if available. Well as it turns out the one space that was going to open up the guy decided he would play the role of an idiot and not vacate the space, he simply sat there as I waited with my turn signal on to park once he left the space. In the meantime vehicles are still coming onto the lot with no place to park, once he saw he might get blocked in he finally left the parking spot and lot; I park, go inside and my daughter is still standing with a large number of other people because cars could not park and many were dropping customers on the lot and go to other merchant parking lots to park. There was such a bottle neck because the restaurant refused to seat anyone while another party was not available to be seated at the same time. It was a mess, no one could be seated because everyone had someone in their part who was trying to find parking elsewhere.
After going into the restaurant and briefly speaking with my daughter I asked the person refusing to seat people if there was a Manager on Duty that I could speak with. He pointed to an African American lady and said she is the manager. I approached the lady about the seating refusal and asked her if she was aware of the parking situation and how their refusal to seat people was causing a backlog and unnecessary delays? She said she knew nothing of the parking situation but the seating refusal was a company policy. Please instruct your managers to use commonsense in rendering good customer service.
I do not know if this is a corporate policy or not, if it is, maybe it needs re-examining; if it is not, your manager was untruthful and failed to deliver an acceptable level of service.
Disappointed Customers
I worked at IHOP 45th st. West palm florida. As of 2 wks ago. I was a great server, never called into work covered any shift that was needed, came to work early if asked. Anything. My boyfriend who is a black man came to eat breakfast everyday when i worked. I never discounted his meal. On the Friday i came in to work my manager Niziki Fox went to his table and asked if he was paying for his meal. He said i always pay for my meals, why. She then told each of my coworkers to write statements saying i came into work with an attitude and was disruptive in the store. Absolutely not true. She then told me to clock out and go home. I asked other servers what she told them to do, they told me. I then told my boyfriend to wait because i had to leave because she told the other servers to make up lies against me. He was so upset. Yes he very offended. She told the workers to say he threatened her vehicle which he never once said a word about her. Weeks prior to this she informed me that her sister was killed by a black man, she told my pastor who called amd asked her why she gives us such a hard time what the problem was. She told them he beats me. I NEVER came to work with marks of any sort. I had a toothache once that made my face swollen, and i can submit pictures i took at work. I clocked out crying, called my district manager she told me to meet her sunday morning 9am. I did. When i went to the meeting she asked me to resign. I said absolutely not. I love working. I have multiple tables ask me to wait on them and i enjoy my job even though my g.m. was racist and made my job extremely hard, i still stayed. When i refused to resign she said she would terminate me based on my behavior. I said fine. Tried not to cry, im looking for anykind of help due to this situation because its extremely wrong.. im trying to pay for a lawyer for wrongful termination. They wont even respond to me when i ask for my letter of termination. I am currently unemployed now, struggling to get by. If anyone can help or send me advice my email is heather9151989@ gmail.com phone 561412XXXXX. Thank you and hopefully i can get this resolved with someone above these horribly unprofessional people they’ve hired as managers.
lucci_42@ live.com
My husband and I frequent ihop a lot on Sunday mornings. I ordered CFS with Egg scrambled well done with cheese. Everything looked fine, my husband said his eggs were warm and I didn’t think much of it and I started eating mine and they to were Luke warm and cheese was stringy. I’m wondering how my cheese stringy and eggs Luke warm. We called waiter over and complained about my eggs preparation. He asked me to take the eggs off my plate and he took them with him and eventually brought back my new egg order that was cooked again the exact same way and still Luke warm. Manager came over and apologize took off $1.98. No, suggestions given about preparing me fresh shell egg scrambled with cheese, asking me to place the eggs on a saucer myself, instead of taking my whole plate, still my food is getting cold while I’m waiting for my new eggs.
Check No; 7135
IHOP #2029
32 – Jonathan
April 1, @ 9:56AM
To upper mgt and/or whom this may concern,
My organization came into your IHOP located at
6005 Constitution Ave, Colorado Springs, CO at approx 3:30 am on the early morning of 3/24/2018 to be served for breakfast. We had 25 well mannered and well dressed paying patrons and were told that we could not be accommodated because it was only one cook on staff. This is all while 3-4 of your employees were gathered around the entry station having conversation. We also called well ahead and ask for a reserved space for 20+ patrons. We were then told by a young lady on the phone that they could not reserve but to just come in and they would take care of us. Well, upon our entry we were then rejected by a 24 hour establishment that had only a few customers being served at that time. This shows us that you are unable to do what you are there to do.
Afterwards we immediately went over to the Waffle House near by, who also only had one cook and 2 waitresses and they accommodated us with no problem. The gentlemen that I brought out to your business this morning are all professionals and were garbed in coat and tie & are very well connected in this community. I want to think that you do not want 25 professional and articulate men telling the greater community of that area how poorly you addressed our needs at that time.
I want you to know that your initial interaction with us was terribly recieved and I would like to hear back from someone telling us how you can better make this right.
I await a professional response from your establishment of upper leadership. Please feel free to email me back at:
Brett.Britton@ yahoo.com
Sincerely,
Mr. Britton
My family and I were at the Flint, MI store on 3/29/2018 only to be served I’ve cold food and coffee only to be called a liar by management and go home hungry.
When we first arrived I ordered coffee. It was served cold in a thermos just half the size of the containers IHOP usually use. After attitude from waitress Chenille ,I asked for a clean coffee cup (when she left me with a bottle of hot coffee and a cup of cold coffee).She left the front of the house.
The manager came by 30 minutes later and asked how is everything? I said, We’ve not gotten our food or appetizers yet. She assured us it was coming right out.
Our food was immediately brought to the table… Ice cold! The waitress (Chenille) said that food is pipping hot! I stuck my index and middle fingers into my mashed potatoes to show her how cold, she asked if I have an insensitively to heat…. My son’s food was also cold and my daughter’s food was wrong. Her’s was never fixed.
The manager came out and assured us that she would REMAKE our plates. Several minutes later half of my meal was returned to the table… WITH THE DINNER MARKS STILL IN THE POTATOES…
The manager, Christina Scott (who refused to identify herself by last name or employee number) stood there telling me that she remade my plate. I had to place my finger back in the holes to show her that she was wrong this was the same food…microwaved! The corn was dried out, the roast beef was blackened in one area and hardened by the microwave. She stood there calling me a liar using a loud voice.
We got to the point where we didn’t even want to eat there after this, she refused to “comp” my son’s meal and only took $10. Off the bill. She made us pay $60. for I’ve cold food and attitude
I don’t want a voucher for a free meal… We want our money back and were never eating at IHOP again.
On March 16, w visited Store 4494. The waitress Bethina was very nice and polite.
My order was taken correctly but the kitchen messed up all the way around. I ordered grilled chicken which came with red potatoes with onion hash because I asked Bethina what it was like. I don’t remember the other side I was to get. When my order came I had some kind of sandwich broccoli and mashed potatoes. I told her that was not what I ordered and she said not it isn’t. She carried it back and came back with the grilled chicken but did not get red potatoes and onion hash. Had the same mashed potatoes and broccoli which by this time was cold. I will not go to this location again. We went to this one because it was close to our hotel and traffic was terrible. Have been to the other one several times and it has always been good and no problems
Urgent….. XXXXROACHES in one of your San Diego Restaurants
On Saturday March 10th, 2018, I was in my way to Mexico and decided to stop in San Diego to have breakfast at 10:30am.
The restaurant was full but we were sited fast, when the food arrived my 2 year old was happy to see her pancakes.
She took a bite and I took a bite and as I cut in to the pancakes I discover XXXXROACHES in between our pancakes,
immediately I ty to get a hold Of any of the servers but nobody wanted to help.. Everyone stated “you have to talk to your server”,
as the server came over and as soon as I showed her, she did not said nothing just walked away. About 5 minutes later the manager
“Vanessa” came over trying to be as quite as possible apologizing for the fact and her statement (excuse) was; that the hotel next door fumigated
therefore they were infested with XXXXROACHES and that they are fumigating twice a week. I just got up and left with my family as just
looking at the food was so discussed and nausea.
If you have a branch that is infested closed down until the infestation is contain, don’t be serving customers food with XXXXROACHES.
Here is the address;10155 Paseo Montril, san Diego, CA 92129
Yesterday March 14, 2018 I saw a post on my facebook page (I’m sure you have all seen it if you have facebook) I decided to call the IHOP located in Austin Texas, I got the manager “Rhonda” on the line (and oh by the way the number on the receipt is not correct, but I looked it up and got the correct one). So I began to ask her about the receipt and she cut me off, started to raise her voice and said that “Ma’m that receipt is 2 years old, and the gentleman who worked here and did this was fired! We have had many many calls on it and we will probably have many more..note her voice was raising to the point of almost yelling. anyway she hung up on me. So me being who I am, tried to call her back a little while later to tell her that receipt is all over face book right now and I wanted to fore warn her that she will probably be getting more phone calls now! But i didn’t get the chance because again, she cut me off and this time she was yelling!!! I couldn’t believe that a manager would yell like this on the phone and i could hear customers in the back ground so who knows how many people heard her yelling at me. This time she said “I told you before we received thousands of phone calls and we will probably receive thousands more”…she went on but I could’t make out what she was yelling and I decided to just hang up! I tried to say okay, i was just trying to forewarn you and say good bye..but no way!!! I honestly feel that she shouldn’t be a manager the way she handled this!! IHOP needs to have one of their corporate people call and do an undercover call with her to she for themselves how she handles it!!! And then take action!
I wouldn’t even consider working for someone like this!!!
On March 7th my family and I went to IHOP for my birthday. There were 7 adults and 2 children in our party. Now there’s a reason I’m telling you about how many ppl we had so just hang in there. We went at 5:30ish and were seating immediately. We had a very nice waitress, the restaurant was clean and there were a total of 4 tables being occupied. That includes our table and here’s where everything went south. The waitress took our drink order and when she brought them we placed our order. 30 minutes later the waitress approached us and said because of the size of our party they had to cook everyone else in the restaurants meals first and our order had just been put in. Not acceptable! Of course I didn’t say a word because we all know what happens when you complain…..It took 45 minutes before we received our meals. We spent over 80 dollars and that’s before we added our tip! Totally ruined my birthday evening…
Yesterday, Saturday 3/3/2018, me, my wife and mother-in-law and sister-in-law went to the Danville, VA location 101 Teal Court, Danville, VA. Time was 6:36 p.m. Normally we love to go to IHOP; however, this was an exception. Upon entering building, 3 groups were waiting to t be called and seated. The Hostess saw us but called one of the couples up to be seated. Then we still waited to give our names and be seated. While waiting, I had to go to the men’s room which was a total disaster. Paper was all over the floor, sinks nasty and enough to want to make a person throw up. When I returned, my group was still waiting and had not been acknowledged. Your hostess saw us and the manager who was on the other side of the partition where orders were given, saw us to but to no avail. Management as well as hostess needs to be replaced. Even if we had to wait, we still needed to be acknowledged and someone say, I will be with you asap. Terrible service and no clue as to how to Wait on Customers”…This IHOP had been “cleaned up before and I think it needs to be done that way again.
I would appreciate a response to this comment as soon as possible. I will not be going back to this location anytime soon.
My husband and I with our friends attended the National Pancake Day in Fayetteville, NC on Skibo. On the same day they where collecting donations for different organizations. First, we where told that we had to donate before we received the pancakes. Meanwhile, I had also over heard the hostess tell a customer that they had to donate $5 before he could receive his pancakes. I went to speak with the manager prior to leaving that I didn’t want anyone to get in trouble because of what was happening. As I was waiting for my friend who returned inside from walking outside I again over heard the hostess tell a customer that they had to donate before they could received their pancakes. I had mentioned to her that she needed to speak with her manager because you can’t make someone donate anything, you could only suggest. When the hostess returned with the manager, along with about ten servers behind her. The first thing she said was that I was not allowed to tell her staff what to do and to leave. I had asked the manager for her name and she said that she did not have to tell me her name. I proceeded to ask for the cooperate number and again she proceeded to tell me that she did not have to tell me that as well mean while she had a staff member call the police on me. As I was trying to get this information one of the waitress called me a fat _ _ _. I’m sure you can fill in the blank. Please contact me at 910.813.XXXXX. As I was explaining to the staff, NC is a right to work state and a business does not have to have a reason to fire you.
Thank you,
Marsha Leach
I visited IHOP # 0003-3625 Stocker St Los Angeles, CA 90008 on Feb 25, 2018 at 12:23p. Upon entrance we were greeted by great staff and wonderful customer service and that’s why I love coming to this location. But what ruined it for and my family was Sergio one of the waiter, we had the choice of sitting in the front or taking a seat in the back and I choose the seat in back. Once seated Sergio came over a few minutes later to advise that he’ll our waiter and that he will take our order in a few minutes. I observed Sergio going from his Hispanic customer with such warmth and friendliness. First he ignored us completely to the point where I had to stop him and asked him if he’s going to take our order, at this point all friendliness and warmth disappeared and his response was “I’m busy right now refilling drinks and getting ice cream for the tables in his section and I’m welcome to move if I want to.” I choose to move to another table where my needs would be met.
Has I watched Sergio performed his duties he was smiling and pleasant with Hispanic customer, the greeter placed another group of black customer in his section in the same seats we were previously sitting, He addressed like he did us and again completely ignored them completely. 30 minutes later the Manager had to come and take their order; and I observed another group black customers were placed in his section again. He didn’t even greet them just totally ignore them again, another waitress took their order and served with excellent customer service.
It’s a shame that this one person is ruining such great reputation that this location has and I’ve been going to for many years. My feeling are if you can’t serve and cope with black that pay their hard earning dollars at this location then you shouldn’t be working there. It’s 2018 racism should no longer be a factor anymore and for this Sergio to openly show his discontent in a workplace like this is not acceptable. I was deeply offended and I’m from Jamaica where the colour of your skin doesn’t matter to us.
He made me so sick to see his behaviour and he’s no care attitude I was appalled, I spoke to the manager about his behavior and he assured me that he would address. I know nothing was done because when I go back there Sergio will be there again. I’ve never written any complaint to corporate before but just plain and simple he rubbed me the wrong way and disgusted me also.
Muskogee, OK
If I could rate this place a negative star I would!! My husband and I were in town for my mother-in-law’s 80th birthday. We decided to eat breakfast at IHOP on Sunday, February 25 — what a mistake. The service from the Manager went south immediate upon entering the restaurant. Apparently, he was in charge of seating people; when seating me and my family he took us pass several empty cleaned booths to the very back atrium overflow area – by the way NO ONE was seated in that area. We stopped before we could get to the back of the restaurant and suggested one of the available booths. I think this is where he decided – “I going to ignore these folks while they are in MY restaurant.”
Why my husband decided to order a T-bone steak breakfast – I’ll never know….. Well, when the steak came my mother-in-law and I said something is terribly wrong with that steak – and it was! The steak was old and most definitely freezer burned. We called the lovely waitress over and she promptly ask the manager to remove the steak from the bill – he did but never came to the table to see if we wanted something else or to see if everything was okay with the service. A few minutes later my husband felt the urge to vomit. He excused himself and promptly went to the men’s bathroom. While I went to check on my husband, I asked the manager to go into the bathroom to see if my husband was okay because all I could hear outside the door was gagging and coughing – he said while walking away, “He’s fine, he’s peeing at a urinal” (TMI) – so not true! When I came back to the table another customer told me the manager talked rudely to my mother-in-law, telling her it takes 24 hours for someone to get sick from food they have just eaten – “I call that covering your a**…..” Yes — my husband could have been ill from anything other than the IHOP meal but that’s not the issue; and it was never our intent to blame his illness on IHOP’s T-bone Steak Breakfast.
When leaving the restaurant, I noticed how he told everyone, “thank you.” He never opened his mouth when we left…… I pulled his “manager self” aside to let him know how his managerial style was lacking customer service. I brought to his attention how he never checked to see how my husband was doing nor did he intend on saying thank you to us when leaving the restaurant. I also brought to his attention how long he had spent talking to a couple sitting directly on the other side of us, about his home town of Jamaica — only to bring to his attention his lack of response to our situation. I take this personal and wonder if we were a white family would he have felt safe enough to treat us anyway — WRONG!!
First I would like to say that I love IHOP restaurants, however that IHOP restaurant on Vista Wood Boulevard in the Glen Oak shopping center is terrible, it has been terrible since day one no type of proper training to those employees and it’s really sad no customer service. It was terrible last night, I was there with my girlfriend and we waited for 40 minutes on our food she ordered 2 x 2 x 2 and I ordered a chicken fajita omelette it took thim 35 minutes to get her order and I still sat there and waited for my order which after 15 more minutes, I decided that this is ridiculous, however the waitress was trying her best to accommodate us, but her customer service skills were not the best. I told her that I didn’t want tmy order, give my friend the check so we can leave,and then the the the omelette came out and it looked terrible it wasn’t even the shape of an omelette it look more like a egg scramble there was no pepper on the side that was supposed to be salsa on it it was just terrible. I was so disappointed but I’ve always been disappointed with this IHOP, but I go back thinking that you know maybe things are gonna change but obviously they have not. I think someone needs to come in and manage that restaurant properly and train those people cause a lot of the workers there, themselves were saying that there they have been properly trained. The manager that was left on duty was a new trainee herself, the seasoned manger up and left, so so sad. I think something needs to be done about it this is gone on too long . Customer service is the heart of any business,.
Sincerely
Pamela E Allen
972-217-XXXXX
The IHOP in Little Rock, Arkansas on university Avenue has the worst customer service ever! Order was wrong three times and had to drive back on three different occasions! Nothing to compensate!! Worst place ever. Stay away!
I have been an IHOP customer for almost 30 years. I have eaten at the IHOP in McKinney at 75380 for at least 18 months. I have enjoyed it very much. I have enjoyed great service and the highest of respect. The last few months have been horrendous. A few employees have singled me out and have treated me like crap. I am honest, a patriot, a Christian, and a veteran. The day supervisor has taken their side and joined in the humiliation, instead of correcting the employees. She is very weak and wears her feelings on her sleeve like her employees. She has taught them that good tips from customers are mandatory, rather than earned for their service. I leave great tips for great service and small tips for sorry service. The employees run this IHOP! They do have some employees who are mature, well- mannered employees. A few are Marta, Charlene, and Allyson. They are the only reason I come here anymore. I plan to continue as long as these continue to treat me with respect as a customer. This supervisor and her pet employees need to be reprimanded and/or fired!
Jim Johnson
I live in Virginia Beach, Virginia. I want you to know how bad the food is at the IHOP at Landstown Commons IHOP in Virginia Beach. When we first moved here 7 years ago. We came here a couple of times a week because the food was good then and very reasonably priced.
Now, other than the breakfast food, the food is so processed it doesn’t have any or a strange taste not recognizable at all. What do you want to do run the business in the ground and close up? Your customer’s are so dissatisfied with the bad changes that are being made!!!
Your organization needs to listen to the customers and change your way of doing business!!!
Thank you for listening! Have a great day!
We have just moved to the community of Savannah Tx, just north of Frisco. To go to an Ihop we have to drive to Frisco, Mckinney, or Denton. Just a suggestion we need one in this area. There are a lot of seniors in this area that eat out a lot. There is being built a new shopping site on 380 and 289 (Preston) that would be a great location. I spent 20 years in the hotel (customer service) field and think it would be a location that would benefit your company.
Wow! Do you know how hard it is to try and contact IHOP I’d you don’t live in the US?! Near impossible! I’m from the UK and all I want to do is send an e-mail to someone or a department at IHOP. As I am a UK citizen I am unable to use the contact information on the IHOP website. This is because I’m order for me to be able to send any questions, or quieries I need to have a US postal address and fill in information on my local IHOP restaurant, neither of which I have! I’ve send requests on twitter, but had no response. So what am I meant to do to contact them?! HELP!!!!!
I arrived at IHOP in Miami and received the worse service in the world. The manager was requested and he was very belligerent and had an attitude when I spoke to him and displayed the house salad did not reflect the picture on the menu, he replied we make it close to the picture. I never heard of such. The food served is supposed to reflect what’s on the menu and not as close to. I asked the manager his name and he said it is Walter. Do you want my last name to. Really! This is very disrespectful. In addition, I requested appetizer sampler and asked could I substitute the chicken for two pancakes and again was told only fries. Fries are not equivalent to chicken or its protein. Their is no products on menu for vegetarians. To accommodate my substitution with pancakes would not have created an economic breakdown. Potatoes are much more expensive than dough batter.
I am filing a complaint that this situation be addressed and quality assurance with training takes place with customer service
I have email customer relations a couple of weeks ago about my service at IHOP in Adel, GA
Here the auto message I received.
Thank you for contacting IHOP, one of America’s favorite restaurants. The IHOP Guest Relations team will review your comments and respond accordingly. If this is regarding a recent visit at an IHOP restaurant then your feedback will be shared with the franchise owner. A franchise representative will be back in touch using the contact information you provided within 3-5 business days, if not sooner. Please be aware that this is an automated reply. We suggest you keep this email so you have your case number for future reference.
Your Case Number is 642548.
Thank you for contacting us.
IHOP Guest Relations Department
866-444-5144
You ve a restaurant at 707 e cesar chavez ave in a texas city. You staff noted on the reciept the 2 customers were black. Quote.. This is in poor taste they need to be better trained and not espouse racially explosive comments such as these. I. Will be contacting my family and friends and organize a boycott of ihop until this situation is addressed. You will be hearing fron us!
carolgraham@knology.net
I object to your new airplane commercial. Driving a plane up to an IHOP restaurant and ramming into car is showing that violence is ok to get to your goal. This certainly changes my opinion about how great a family place IHOP is. Thank you. Carol Graham
WTF IHOP!! SINCE WHEN IS IT LEAGLE TO MAKE EMPLOYEES FROM ONE SHIFT PAY FOR A BANK DEPOSIT THAT WAS STOLEN FROM A MANAGER ON ANOTHER SHIFT! I WANT THE 745 DOLLARS YOU TOOK FROM MY WIFE TO PAY FOR SOMEONE ELSE S THEFT! THIS HAPPENED AT IHOP AT 501 BLVD. IN MYRTLE BEACH SC. YOU. CAN CONTACT ME AT. 843 397 XXXXX I WANT A RESPONSE B4 I TAKE LEAGLE ACTION.
This is for the IHOP on monroe street in Tallahassee……I had the worst experience at IHOP I have EVER had tonight. First of all, there was no one at the front to wait on my fiancé and I and we waited over five minutes to get a table. After we were seated, my fiancé and I had to wait ten minutes for the waiter to come back and take our drink order. After waiting another ten minutes, the waiter came back and took our orders… My fiancé and I sat and waited 20-30 minutes to receive our food. When my fiancé proceeded to open her utensils to eat, she found her silverware to be DIRTY!!!! We waited and waited for the waiter to come back around to our table, we then asked for some clean silverware. But, HE NEVER CAME BACK?! I then, got up from eating my meal and proceeded to go to the kitchen and told them there was no clean silverware for my fiancé to eat with. A COOK brought silverware and gave us extra and said “HERE, JUST IN CASE” SO…. Just in case those were dirty as well?! I was and still am very displeased. Also, when we were given our food, I was asked if I would like some water, I replied “Yes, please” and of course HE NEVER BROUGHT MY WATER! The manager on duty came out and started taking up dirty dishes… He rolled his eyes at me and asked if my fiancé and I wanted our check which i replied “Yes, we have had horrible service ” He simply said that our waiter is not used to being on his own. After receiving this horrible service, I felt sick having to give this food establishment my hard earned money. There was no apology given to us, I will definitely decline to spend my hard earned money at this Ihop again and i don’t recommend this IHOP to anyone!!!!!!!!
I have been sitting at IHOP at Bandera Point for over an hour waiting on the food we ordered, the server, the cook, and the Manager have all been made aware of the situation and the response is “We are cooking it”. Really, did you have wait for the chicken to lay the eggs first? A simple order of French Toast and a 2x2x2 and you can’t even get that out of the kitchen? Yes we are a big party but, 4 tables of 3, 5, 6, and 2 all sat after us have gotten their food and left! IHOP will not be getting our business again.
I applaud your stance in refusing to endorse Sean Hannity’s disrespect for facts, for civil discourse, and for freedom from sexual harassment, by withdrawing your advertisements from his show.
Bravo.
I am posting this to inform all here that IHOP has joined forces with George Soros and his radical leftists and has now pulled their advertising from the Sean Hannity show. I have been a long time customer of IHOP and have always enjoyed their food; however, I will never again step foot in an IHOP after their decision to join the radical left – or at least cave to their demands. Out of here!
I must say the IHOP in capitol heights, MD on central avenue has got to be the worst one ever!!!! I was in there today and the language from upper staff was horrendous!! There is a short like light skinned female manager (i think they called her Angie) that has no respect for her employees or customers. How is Ihop employing mangers that talk to customers and employees in such a way that is unbelievable. i honestly think this is one of them stores where the undercover boss needs to step in to see what is actually represented to be the best pancake house in the world….um i think not at least not this one. Please consider coming to Maryland and checking this location out and trust me you wont believe the BS that goes on while customers are there dining with family!!!!!
Dear IHOP CEO,
I would love to share the experience my family had at store #5515 at 4825 Marburg Ave
Cincinnati Ohio 45209 on 10-29-2017 at 11:30 am. We arrived and were greeted by a very warm employee at the front who seated us. Our waitress Sheila that day was very curt on the other hand and not very friendly or helpful at all. We ordered our food (2 breakfast samplers) and waited a good 20+ minutes to get some of our order. Sheila brought me my food and the pancakes for my husbands order. When my husband asked where the rest was she said she would be back. She comes back and gives him a breakfast sampler with scrambled eggs and when my husband says he ordered his eggs over-easy she told him “he should be lucky” he got any food because the “kitchen forgot to make it”. The food was cold (even mine). Sheila didn’t once ask us if we needed anything else for our meal (my husband wanted hot sauce and we didn’t have any blueberry syrup at the table and my husband wanted more coffee). We realized when we went to eat we were never even given utensil to eat with so my husband had to get up and go up front to get them. The best part was when we went to pay. After everything we went through we were really just wanting to get out of there because our son was getting grumpy and we had other places to go. I tried to pay with a printed digital gift card that had a bar-code, the card number and a PIN number and instructions on how to use it. Our server Sheila comes back and says she can’t get it to work so she was going to have the store manager come out. He takes the piece of paper and tried it and can’t get it to work so he comes back and seems like he’s asking me to pay another way. I wasn’t going to pay another way because there was nothing wrong with the gift card. I had just used a similar gift card at a IHOP store here in Cincinnati on Kenwood Rd with no problems at all a couple weeks earlier. Your store manager at this location actually gave us the food for free (we never asked for this) because NOBODY could figure out how to use this simple digital gift card.
This is the reply I got from your GM:
Hello my name is Andre Lee
The New General Manager of the marburg I Hop. I would like to start off by apologizing for your experience and the service you recivied. I want to ensure you that is not the standred of service we are in the business of providing. Please accept my apology. And allow me and my staff a chance to show the service that you truly deserve. I would like to offer you a gift card in the hope that u would come back. Fill free to reach out to me I will be at the store on Friday 6a- 4
Thanks,
Andre Lee
General Manager
Marburg I Hop
4825 Marburg Ave
Cincinnati Ohio 45209
I should not be expected to come back to the store to pick up a gift card. A gift card should have been offered when I was in the store because I had already explained all of this to the store manager that was on duty. I’m not able to come in this Friday between 6a-4p because I’ll be at my own job working.
10.29.2017
Montgomery, AL
I don’t mind waiting for a table, I don’t even mind waiting a little longer for the food when the place is busy, but when your IHOP location is out of things like creamers, Banana’s and other things to go with breakfast and then asking for the check to paid before the food is on the table, waiting over hour for your drinks, something is wrong, The manager of this location needs to be replaced. the service people are slow and not attentive. I have been there twice and it was the same both times so I won’t be going back or recommending this IHOP location to anyone.
I work for ihop on bird road in miami , the manager zoila descriminates me , she only has a grudge with me i just started working there like 2 weeks all she does is attitude with me and bad manners , she sent me home october 21 2017 because an employee told me my schedule was from 11-2 i showed up at 11 and said i was late you not working today go home she dint let me even explain they told me at 11 kept cooking and ignored me .. ive never been late in my life working there and i drive 30 minutes to get to work… my name is guzman montero …. so that corporate knows , alberto regional manager , i would like to speak to you
The I hop on 13335 FM 1960 ,houston ,Texas ,77065 is the worst restaurant I have seen in my life
When I go for dining in before I finish my meal the waitress will come to your table and give you your check and give you a smile and say no rush take your time but here is your check that you didn’t ask for yet what a poor service and of course expecting me to give her a tip.
So I decided not to dine in any more but from time to time I will call for an order for pick up
One time I called and gave the order and got their no one tried to ask me what am waiting for they were super busy going over the table spots they will serve and conversating with their manager that I don’t see him really know what he is doing and specially hiring a lot of teenagers girls that they only care about tipping and of course after 15 minutes waiting I had to ask some one where is my order and with a smile a little girl said palming the kitchen people that they didn’t put the order in the system which I know it was her fault not them because she is the one toke the order .
After couple weeks I said let me try again and called for an order for pick up and when she answered she asked me to hold and kept me for 8 minutes and am hearing a conversation between 2 asking about their last night and kept saying hello many times and no one cared
Then hanged up and tried 5 times and it was busy and no answer
I didn’t want to waste more of my time and went to another restaurant that never given a poor customer service like that before
If you really care about your business please do something to the management at this store
This evening I had the pleasure of visiting the Fredericksburg IHOP on Warrenton Rd, just off I95. The store was immaculate and the service was excellent! I needed to do school work and use WiFi for about 3 hours as I waited for my daughter who was at rehearsals. After letting them know ahead of being seated, Mona offered me a couple of seats that would accommodate my charger. I ordered a chicken salad and it was fresh and delicious. Phillip, who was my server was engaging and tentative. Even after 2 hours of my working he continued to offer service even though I had long finished my meal. I couldn’t resist and went for a small strawberry crepe to top off the night.
There were a couple of human errors, as life often does but the staff handled it all with ease and a great sense of humor. I’ll definiatly be returning!
My kids and i had breakfast at the ihop in burbank.
We were seated as we walked in it wasn’t really busy,so as we walk to follow the waiter, my 5 year old daughter slipped on a wet floor, know one assisted us to get her up but myself and my older daughter, I did tell them were are your wet signs they were there but not visible they were just one the side, know one said careful it’s wet one lady just said sorry didn’t asked us if she was ok. Plus as we’re seated and we order our food took way too long. Not the experience I wanted on a Sunday afternoon.
My Husband and myself went to the Pooler Georgia IHOP on Sept. 8, 2017 we got there at 11:15 did not get out hamburgers for over an hour later. The waiter gave us our receipt less then 5 minutes after bring out our food. And informed us that we had to pay him at the table. When we was ready to go we tried to get him to take our payment, but he would walk right by us with out stopping. He would go to the cashier desk and laugh and joke with all his friends that decided to stop by. We got tired of waiting so after 15 min we went to the cashiers desk to pay our bill and she said she couldn’t cash us out she would have to get our server as the Store Manager is also standing right there, when he finally decides to come to cash me out after another r10 min wait there was another customer saying that they haven’t changed since they have opened up that store I told her that was our 4th time being there because of all the rude people that work there and the food isn’t really any good either. Than this was going to be our last time she said she wasn’t coming back either. When Our server got there he said “do you not know there is a Hurricane” I told him yes that is why I have to go get things from the store I can’t sit here waiting o you to stop cutting it up with your friends and he threw the receipt nd my card on the counter and walked off and the all happened in front of the store Manager. If any one is in the Pooler area and wants to have good fast food go to one of the fast food places if you want a good sit down and be waited on go to Cracker Barrel they are great that is where we will be going from now on. I would rather wait for a table at Cracker Barrel and be treated with respect and have great food then go to IHOP and wait for over and hour with only 10_15 Customers and Rude employees.
When I checked out I used a gift card containing $50.00 as confirmed by the manager. My check was for $17.50. This means there should be $32.50 as a remaining balance. After the manager checked the amount he placed the card on the counter and pushed it toward me. I pushed it back to him so he could take the $17.50 for my check. He pushed it back to me and said I was fine. Mistake number 1~While he was checking the balance on the card I was busy with my purse. The manager then gave me the slip to sign. I signed it. This is where I made my 2nd mistake. I forgot to line out the tip since I left it on the table and I didn’t total the bill out for $17.50. An honest person would have called me back to complete it or would have totaled it out at the $17.50. Several days went by and the whole scenario didn’t sit well with me. I called the number on the back of the card to check the balance. It was zero. It should have been $32.50. Where did the money go? Only the manager on duty knows….
At IHOP, James Island SC, 9/1/2017. Well, wish I could say eating breakfast!! Only one other table of customers in the whole restaurant and we had to wait more than 35 minutes for our food. No wonder they have no customers!! Waitress is really nice and attentive. Unfortunately the managers felt it was more important to jump start one of their own vehicles & check the oil too instead if making sure the food orders were cooked and served. Such a shame.
On Saturday 08/26/2017 around 12:10 AM my son, my daughter, my 2 nieces and I went to IHOP in North Las Vegas, NV. Our server Brittany was great. As we were finishing up, I hear someone yelling, we all turned around because we though it was 2 customers fighting. As I look I see a woman standing where the servers pick up the food looking into the kitchen yelling at a young man apparently the cook, I asked our server who that was and she said it was the GM Gwen, I asked your General manager? she said oh yes, this is normal she does this all the time. Then the GM Gwen went to the kitchen and cornered the gentleman yelling at him. I asked to speak to her waited for 10 minutes and she never came out instead another manager came out, so I told him that I felt that GWEN the
GM was very rude and it was very inappropriate behavior for anyone to speak to another person like that. He seemed not to really care what I was saying, so as I started walking out I looked back and see the GM GWEN looking at me laughing and shaking her head side to side. I really hope they remove her from this position it was very degrading to the gentlemen she was scolding and very unprofessional.
I went to my local IHOP around 2am a few nights ago. I usually go there when I cant sleep at night for a bite to eat and a little reading since there are very few folks there. After I was seated I watched as servers just walked by and looked at me without stopping to take my order. After awhile it was clear I would not be served for whatever reason. As I got up to leave I thanked one of the servers for not serving me. As I walked towards the door he said, “your white.” Unbelievably I was refused service because I am white. I emailed corporate with my concerns which they referred back to the restaurant I was at. I was contacted by the manager who was very understanding and seemed genuinely concerned how I was treated. When I called corporate at his request it was a different story. The agent handling the call was not only disinterested in the incident, but seemed irritated that I was bothering him. I’m not sure what is going on with IHOP but it seems they have jumped on the PC bandwagon to discriminate against whites, or at least the IHOP I was at seemed to. Since I value my family’s safety as well as my own, I will not be returning. That’s too bad, IHOP was one of my favorite places to eat. Just shouldn’t be risky business getting bacon and eggs.
I visited the IHOP located at 2460 173rd street in Lansing Illinois
The older Latina/Mexican manager did not know how to honor my coupon and attempted to overcharge me for my breakfast meal. When I questioned the amount, she became belligerent and very disrespectful when I ask for the phone number to corporate headquarters. She threw my change on the counter. No one who acts like this should be working at your IHOP and would be fired by me.
Ms. Donna Christie 8/15/2017
General Manager, IHOP
Miramar Fl. 33025
With the busy lives we all lead, we forget to stop and thank the people who work in the service industries. They are the people who work in restaurants preparing and serving us food, in hotels cleaning our rooms while we are on vacation and a multitude of other service workers serving our needs.
My wife and I are blessed with a 2 ½ year old granddaughter. When she stays overnight on weekends, we take her to the IHOP located in Miramar Fl. on Miramar Parkway.
Over the past several months this has become a tradition with us every Sunday. Our 2 ½ year old will wake up at 7:00 am and state, “Grandpa, we need to go for pancakes”!
There is a staff member working at the IHOP located in Miramar by the name of Misty. She has excellent customer service skills, always has a big smile and a positive attitude!!
We pretty much order the same items every time we go, so we don’t need a menu. When we arrive and are seated, Misty will ask, “Your usual order”? Misty found out that our little 2 ½ year old Alexandra, A.K.A. Lexi likes blueberries. Without asking, Misty made a special fruit cup adding extra blueberries to the cup.
I work in Healthcare, for a company that own ninety-eight (98) hospitals nationally. One of my duties is to train hospital staff members in good customer service skills!
I know great Customer Service when I see it!!
If anyone in upper management at IHOP or your parent company read this letter, take note of this staff member.
She is a diamond ready to shine! You need to start to develop her skills and one day to the level of a General Manager!
Don’t miss this opportunity; Misty is one in a million!
“Customer Service is an Attitude, not a Department”
Richard and Aida Szukalski
Miramar, Fl.
Today was only the third time my wife and I visited this iHOP location. We waited about 20 minutes to be seated as the restaurant was busy. After being seated Taquilla came over and immediately confronted us. She accused us of walking out on out last visit without paying. She refused to serve us and indicated we should leave immediately. When I stood up and asked her why she didn’t call the police if she thought a crime was committed she said, “Don’t you get in my face.” When I went to find the manager, she kept accusing my wife of stealing from IHOP and referring to me as “grandpa.” Yes, I am older than my wife, but I’m not her grandpa. We did show the manager, on our phone, the receipt from Bank of America from our last visit. Now that I’m at home, I have both receipts from both visits – receipt 34/1618 and 34/5251. We have never been accused of a crime by anyone – waitress or law enforcement. She had a lot of nerve causing a scene accusing us of Theft of Service when we paid in full on both previous visits. After talking with the manager, and yes, I was very upset and heated over being accused of something we did not do, we left, went to Denny’s and had a nice breakfast with a waitress who was very attentive. Little wonder that IHOP is closing a number of restaurants. With a wait staff that believes it has law enforcement powers, can randomly accuse any customer of a crime and refuse service means the location needs to be closed.
towhomit may concern I read that you are closing some store between you and applebes but you are wrong on the reason why that you said ist because of applebes prices they need to be lowered and ther customer service stinks . I eat out almost twice aweek and I can tellyou the ihop I go to is always busy and you have a great menu but maybe you should up date it with a few more items that are good for you like gluten free eggs or milk and other things. but if you still close them I’m sorry to say I will be sad and I hop you would find all those people jobs somewhere else in the company. thank yo09u
On 7/29/17 at approximately 1:23 pm I picked up food at Store #721 in the City of Arcadia. When I arrived the man at the front asked if I spoke Spanish and if my son (7 years old) spoke Spanish as well. I said yes and assumed he would be helping me with my order. However, he then proceeded to make comments that made me extremely uncomfortable. He asked if I was single. Commented on me smelling good. Made a comment about my shorts. Asked for my number. I several times turned down his request and told him I just wanted my food. At some point I asked if there was someone else who could help me. He said no, and that he was the only one who would be able to help me. He finally handed my food over, however, when he I went to grab the bag he extended his hand and touched my hand.
The man appeared Latino. Early 30’s or late 20’s. He was wearing a white button up shirt. He also added a phone number on the receipt, “Alex 626 XXXX 6363” and put it in my bag.
I feel that this is beyond bad customer service, this is harassment. His touch was unwanted and I found it offensive. Not only that, but this happened in front of my son who is a minor. My son does understand Spanish and later asked me if I was ok. My family nor any family, should be experiencing something like this when all we wanted was to pick up food. This person should not be interacting with customers or children.
We are truly shaken and feel let down by our experience. If he felt so comfortable to treat us this way, how can we be sure he has not done it in the past or will do it again to another person.
This is the IHOP on 11927 S Dixie Why, Miami, FL 33156 i visited here july 22, 2017 at 8 pm
i order french toast, 2 scramble eggs and a coffee.as i took my first bite of the french toast, i notice it was raw on the inside, it looked flat, not fluffy at all, and it was not what i hoped for.i told the waitress to take it off my bill, because i was not going to pay for it.she called by phone the manager, came back and told me either i needed to eat another order they will make or she will call the cops on me.i didn’t want another order. the restaurant smelled like urine,her service was horrible. so she called the cops, embarrassed me in front of all clients cursing and stating i wanted a free meal. after cops came and further embarrassed me, after i told them why should i pay for the french toast when i only took a bite and did not like it, she finally agreed to take off my bill. i asked to speak to the manager and to have the manager’s name and this time this waitress Becky claimed she was the manager on the floor. this has never happened to me in my life, for someone to embarrass me this way, for the cops to came and make me feel so terrible only because i did not want to eat an undercooked french toast and further to pay for it. This Becky woman further went on and filed a trespassing against me, so if i go back into this IHOP i will be arrested. the store front looks horrible, they are doing construction in the front, from the outside it looks like it is closed down. once you walk in the restaurant smells like urine. probably i will not go into another IHOP again.
Tammy Carter and Telisha Mclemore are crooks. They’ve stolen money out of the safe and nothing has happened. They steal time, food, and other money and blames it on other workers. Tammy fought a crew member a few months ago and the crew member was fired. Tammy and Telisha fought a pregnant crew member today and both still have their job. Both, Tammy and Telisha bullies the crew members who are afraid of losing their job. Tammy even went as far as disabling the camera one night while money was stolen and blamed on another employee. This location has been in need of new management since this location opened.
The restaurant in Plainview,Texas Located at 701 N. Interstate 27 is full of corruption. This ranges from cheating waitresses out of money by telling them “you made too much tips”. This results in no check for the $2.13 an hour they pay besides the tips which is supposed to be guaranteed.This has happened several times to several different girls.
They also have their waitresses take coffee and tea money from customers but not enter it in the system and pocket the money instead. To me this would seem like a huge loss to the company.
On top of that they regularly give huge discounts to family members and often times cook food to take home to their families. This would seem again to be a huge loss for the company.
They also make their waitresses come in on a regular schedule but won’t let them clock in until they get a table. This results in them sometimes sitting up to 2 hours with no pay. I’m not sure but I think this is illegal as well.
The most heartbreaking of all is that a young waitress reported sexual harassment by a coworker and was written up for wasting the managers time because the manager had to report the harassment.
I really think this restaurant should be investigated for corruption and skimming customers and their wait staff. I know for sure this is both illegal and immoral and I will never go in this restaurant again and will encourage all my friends not to eat there.
Decided to have a bit of fun on my 64th birthday. So I signed up for a series of birthday meals at a number of restaurants. Spent the day going from place to place with a number of family members. At the ABBOTSFORD IHOP. I explained my coupon hadnt been recieved yet however I asked for the meal. I was turned down in my request. Oh well. By the way since we were seated we stayed. I ordered the cheeses sticks. I would suggest a new supplier
Truly Yours
If I could rate this a zero I would. Very filthy. We ate there at 2am when it was very slow. Noticed it was not the cleanest we have been too. Since it was Memorial Day weekend we assumed they were busy. No excuse to be dirty. The table was not cleaned, there were crumbs and sticky area all over the seats and walls. Had I went to the bathrooms before we ate i would of walked out and never looked back. I cannot tell you the amount of trash on the floor and the overall nasty things I saw!
Location….between Biloxi and Gulfport Mississippi on beach blvd
Hello, I am a former employee at IHOP located on Augusta Way in Aurora, IL. I am 17 and I have been working at IHOP for 3 years now. I formerly worked in Oswego, IL but I moved because the management because too favorable over there. I thought things would be different but this place is worse. I would not feel the need to contact corporation if it was not this bad. First of all, the workers there show a highly unprofessional aspect. We have gotten complaints before but the manager does not do anything about it. They wear their hair all over the place, including down several times. They also wear leggings and Nike shoes and neither the manager nor the district manager calls it to their attention. A specific ones wears polos because she “doesn’t like the uniform” and the manager says it’s okay with her. But why not with the rest? To add to that, there are people with less experience who obtain more days when I frequently ask to work. The same girls who use those polos called off on Easter and Mother’s Day! I would have gotten fired if I did that at my old IHOP. Yet the manager continuous to give them special privileges. Furthermore, the kitchen staff act higher than the manager. If there is a problem with the food, they refuse to fix it and instead the manager simply says to “send the right order” and he will void the first one just because the cooks do not feel like giving it. No one ever wants to close, and the manager has forced me to do doubles because he has no one else. I am not old enough to be closing but i do it to help. He sometimes tries to schedule me 9-12 just because a server says he cannot close. People leave whenever they want without doing side work because they have children. That’s a sad excuse. And the manager tolerates it and makes me stay until 6 almost every weekend. The tables are all filled with syrup since I first started working there, which was about a year ago. We are always out of stuff as well. One night we ran out of buttermilk batter! It is embarrassing to constantly tell a table we don’t have an essential item. We have talked about these issues with the district manager and he visits but ignores everything or he goes but everyone ignores him and goes back to wearing whatever uniform they decide. The majority of google reviews for us is that the IHOP is a joke. We give out so much free food because of minimal complaints, and because the servers refuse to abide by simple rules of wearing the uniform. I have a great love for IHOP but it is unfortunate to see that the people in charge, even those is a greater position than the manager do not care the same way. There are so many people who leave upset. We had inspection this past Monday and the lady was upset as soon as she walked in. She said people needed to began getting written up but the manager ignore this mandate and we failed the inspection too. I wish something could be done. A surprise visit to set everything in place or just a wake up call to those in charge.
My long list of unfortunate experiences with IHOP began about a month ago. On one beautiful Saturday morning my coworkers and I decided we would all pitch in and order IHOP together as it was our boss’ birthday and that was her favorite local restaurant. My coworker called in to order and the number kept ringing continuously, it was never answered so eventually she hung up. She tried two more times and got the same result. We were a little confused but we believed we may just have the wrong number so we searched the internet for the correct phone number, and to our surprise the only number listed anywhere was the one that no one had been answering. We waited about 15 minutes and then decided to try again in case they had just been busy or someone had been on break and no one in the back heard the phone ringing. So for the fourth time we tried calling in, finally the phone was answered and we were instantly asked to remain on hold. We did so patiently for 20 minutes, and after we still had never had anyone come back to the phone or take our order we hung up. By this point we were very frustrated, but our boss was insistent that she only wanted IHOP so we decided to try one more time. We called in, again the phone was answered (this time by a rude man and not the female who had answered previously), he asked us to remain on hold and instead of muting the phone or actually placing us on hold he must have just laid the phone down and walked away because we could still hear all the noise in the background. We waited there for half an hour listening to the cussing and yelling of the staff working around the phone, none of whom bothered to come back and take our order or check to see why the phone was off the hook. After about 34 minutes of being on ‘hold’ someone walked over to the phone and hung up without saying a word to us. At this point we had been trying for two hours to place an order so we decided to just give up. We filled out a complaint online so that the manager of the location could be aware of the situation, and a few days later we received a call from our local IHOP’s district manager. He was very apologetic and kind, and assured us that this was an unusual occurrence and that because of our complaint they had actually discovered that the phone systems didn’t work at that location and had been fixed. He even offered to email us coupons for a free meal to apologize for our inconvenience, assuring us that we would receive them within 24 hours. It has now been about two weeks and we still never received any coupons or email whatsoever. However, we decided to try one last time and called today to place an order… and once again we were placed on an indefinite hold. We are beyond disgusted and will never order from this or any IHOP again! This is the worst customer service I have ever experienced in my life! Don’t waste your time or your money here.
My sister currently works for IHOP and is a minor I am her guardian . She is constantly harassed and spoken to like a piece of trash. She is a waitress and currently still in high school they work her like a dog for hours and only one break . The managers talk to her with disrespect because she’s a minor. A manager has cussed her out on the dinning room floor in front of customers and other employees . Another waitress has threatened her and physically out her hands on her yet the manager on shift has done nothing and general manager only says she will make sure they are not on the same shifts but I feel there should be consequences for their actions. There is no reason she should be worked like this and treated this way !
I work at the Ihop located in Harvey,Louisiana . I was hired as a cook yet am expected to do everything with no one actually training me. Everyone has some sort of drug abuse wether marjuiana , XXXXXXe, or coke. They managers treat u with so much disrespect . Ive been called worthless , cursed at and talked about . They are extremely unprofessional . I bring a lot of concerns to my General manager what does seem to make a difference . I’ve had many altercations with shift managers and when brought to the general managers attention she does nothing. I am really fed up with the constant disrespect and being treated poorly at the same time I continue to stay because I need to support my family, I would like something to be done . I would like to keep my job but get rid of this extra unnecessary stress.
I went to the IHOP in Elizabeth, NJ May 5th to treat myself mistake…The hostess stated the wait was 10 minutes so I waited after 10 minutes someone else started calling people who came in after me. Still was not an issue because I was a party of one. But after 30 minutes I asked to speak to a manager, the hostess who spoke and read English could no longer speak or understand English. The cashier began a conversation in Spanish sorry I speak English only. I never spoke to a manager, was never seated. They just stared because they could not understand me. I left, it was cleared I was not going to be helped .If you feel like a plate of discrimination go there.
The ihop in Jefferson City MO has a very poor managment… more then anything the G.M at the location Dont know his name but has no respect for the employees witness bad talking to his employee… never will return to that restaurant
ihop on 66street in st Petersburg fl…after going there for almost 2 1/2 years…last night was the worst ever. black girl seated us .after 20 mins not even a glass of water. stopped the other waitress and asked if we could be served. Waitress went and told the we were ready to order and she waved her off. Was texting on her phone. we then ask the other two waitress to serve us and they sorry we cant we did not seat you 45 mins gone by we finally walked out .by the way she was still playing with her phone. I know you will do nothing about this little insident but thanks for letting me get this off my chest.
Ihop wolf road albany, i went and it is the most disgusting place i ever went. Food took almost an hour to get to me. The host was very nice. Her name was christine. My server was Vanessa. She had such a horrible attitude. She kept talking so loud with other waitresses. She came to my table about 4 times. She came to take me and my daughters drink, then order, then to drop off my food. Getting her attention was so hard because she disappered to the back. I went to the bathroom and saw her eating in a corner. By the way bathrooms were horrendous. Last time i saw her was when she gave me my check. I dont ever want to go back there. I will make sure my family doesnt either.
The new Coney Island location is all good until a problem arises. They have no parodical! The staff are adult children with no mother.
Went to IHOP in Pinellas park, fl. Was my credit card was charged two different amounts at the same day. When I tried calling to correct this mistake I received the run around called 3 times manager was never there and no one could help.
Not only did I get double charged but they had been running out of every thing. Like creamer and child menus
Kimberly Watson i have spoke to Corporate about both restaurants IHOP and Applebee’s are suppose to have this handled i was promised my job in either at my conveinance even if i had another job. At all times I got discriminated against going back and this was suppose to be handled for one there is dirty things and i went to the managers and got told i was crazy after i got hired at another one knowing this was the agreement you made corporate get it fixed my job and money got messed up for years through rumors and I like my favorite restaurant i got more embarrassed and I’m highly upset now accommodate it through my business youravon.com/kimw
Because the rumors money and humiliation and the mental agony that is not a problem with my job performance you don’t get away with out fixing this. kimw9177 at gmail.com
I was told by cooperate there would be no problems they tried to fake accommodations with false reasons to fire me at Applebee’s and corporate this has been told to eeoc since 2012-2017 these rumors eeoc said they will take my case you ruined my life for years and i will be getting this accommodation or it will go to court my evidence i have will really destroy you like you done me three eighty a piece on Avon it’s my job for now and i get to work at IHOP or Applebee’s at my conveinance at all times or both. As a server. First happened in ihop I was told no rehire for years and Applebee’s discriminated this was not appeasement. Rumors at both eeoc is aware i can push it if you don’t fix this in my accommodation not a fake one.
Corporate I’m highly upset because i asked you to fix this and not embarrass me I’m taking care of my lawsuits if you do my real accommodations i will not sue corporate and your franchises the deal was any choice of accommodation both companies will order my Avon from my website the evidence i have on both i have proof youravon.com/kimw
Is my Avon account the agreement was i had employment at either restaurant at all times at my conveinance corporate you said you would do this if you don’t eeoc for this i have suffered I’m other jobs i got proof if you don’t eeoc has records and i will receive alot more. Corporate I had to go to fla because of all the inconvenience and my jobs and life ripped out from under me from rumors at both franchises Applebee’s in Brunswick GA and IHOP in Brunswick GA last time both 380.00 a piece on Avon and IHOP gives me my job back at any of my conveinance and not fire me. Either one at my conveinance even both if i want. Right now i want IHOP in Brunswick GA Wednesday and Saturday please this has costed me to lose other jobs and rumors just about destroyed me.
Please fix the problem at the IHOP in Greenwood South Carolina. It shouldn’t take 2:20 to eat. Service and management was sorry. The food is great but everytime we go the service sucks and management is nowhere to be found so I can’t even complain.
I have been to this iHOP over a dozen times since this location opened. I have never received such service at any restaurant! It was my brother’s birthday and he wanted to eat at your restaurant. The hostess took a half hour to seat us, the waitress walked pass our party numerous times, never greeted us or told us she would be by help. We sat there with no knowledge of our server and no drinks for another 20 minutes. The restaurant was not busy at all. When she finally came to our table she had to most disgusting attitude. She took our order and our food of course took forever to come out! Then when it does its 3 orders missing and 4 were completely wrong. The waitress also brought us our check before we got our food. I requested the manager, security had to call the manager and tell her to come from the back. She also, like the waitress had an attitude with me. I spent 2 hours in your restaurant, paid for food We did not get or eat and was treated so terribly I never intend on visiting another iHop. Your staff contributed to ruining a birthday breakfast that could have easily went well. Your company should do better at hospitality and staff etiquette.
I usually don’t do this because I’ve worked in restaurants before but this time I have to. For the first time tonight I have gotten out of my seat and left a restaurant with no service at all. I arrived at 7:30pm tonight waited exactly an hour for my food at that point I decided to get up and get out. I mean come on. An hour???? Look into this please. Store #3445 simpsonville sc
I’m writing in reference to the manager at this restaurant. 122 Woodlawn rd charlotte North Carolina John Allam. When we first entered there was no one waiting and we had to wait to be seated. The reason being 3 of the staff didn’t show up for work. This Should be IHOP’s first clue something is wrong with this site. Many people that came in the door left- IHOP is losing business. But most importantly the manager was so rude to the staff! No one should treat anyone like that! Especially your staff. The waitress said he is so rude and treats them terrible. I could see that in the 30 minutes I was there. The waitress was trying to find another job at the time. Something needs to be done about this manager. Sadly the waitress had said to us MANY people have complained and nothing has been done about it! Very very disappointing, IHOP!!!!!! Please send this off to the right people so something gets done about it! No one should be treated like this!! Thank you,thank you, thank you!
On March 12th in Kannapolis, North Carolina around 7:00pm a police officer was traveling back to Georgia from training and stopped in to eat, after being there awhile he ask a waitress if someone could serve him, but he never got served others we seated after him and was served, so after sitting there for sometime he got up and left. I called guest relations to complain, but fell on deaf ears, called store the next day and and talked with manager on duty but of course he was not the manager on duty then. people that don’t respect law enforcement has no respect for the law which are usaully law breakers (criminals) shows the kind of people they employ which I would not trust at all with preparing or serving my food. Boycott !!!!!!!!!!!
Free pancakes from 7-7, with some restaurants until 10 p.m.? LIES!! More like until 3 p.m., at one particular location.
Case # 574737
Hi My Husband and I were visiting from Nevada and went to the IHOP @ 2941 Advantage Way in Sacramento, CA. While waiting for our I saw a roach crawling across the wall by our table . My husband saw it killed it with his napkin and told one of the workers. He said can I have another napkin because I killed a roach with mines. She takes the napkin and walks around the side so we know that someone checked it. She comes back to the table NOT the Manager and said my Manage said sorry something like this has never happened before and he is going to call pest control. Never did he come and say one word with us. We stayed there but it was uncomfortable. We got our bill nothing taken off the bill. We went to the register to pay the Manager NEVER apologized or said we will at least remove one of the orders. We were not expecting a free meal but really NO APOLOGY or anything. Well than my Daughter wanted something so we ordered a to go breakfast for her and her Husband. STILL nothing and he walked pass us a few times. SO UNPROFESSIONAL! Our bill came to $33.50 Trans Key:LIL000525639340 Auth Code: 365576 and our Daughter’s food came to $30.27 he had two times to get it right but basically we just saw that he is a lousy Manager. I have worked in Customer Service for 20 plus years and my Husband is an Assistant Manager and you just don’t treat people this way. We are there spending our money so the least he could have did was say something to us.
Regards,
Helen Long
My wife & I just had the “Worst” experience this morning at your Store# 3112 in Kenner, La. On Williams Blvd. We walked in and there was “Nobody” by the Cash Register/Podium where they seat people. Also there were several other customers waiting to be seated. There wasn’t enough employees Staffed this morning. This wasn’t the 1st time this happened. This location is always Under Staffed. It will be “A LONG” time before we ever come back to IHOP.
Sir or Ma’am,
A coworker and I went to your Ihop restaurant in Grantsville MD for lunch around 12:30 pm today 2-27-2017. When we walked in the door we saw a few customers and only 2 people working. Both of the girls looked at us and didn’t even come wait on us when they were done taking orders. Then another girl came out from the kitchen saw us standing there and turned around and walked back in the kitchen. We stood there for a good 15 minutes then left and went over to Burger King where we were waited on immediately. We both think that someone needs to go to the Ihop in Grantsville MD and train your people on customer service.
I just want to write you about your place of business in Newport News, Virginia on Warwick blvd. Me and my family come there often to eat on the weekends well today we were there eating, food was great, service was excellent but we were sitting close towards the dish room area when we heard and seen a male cook he was tall wearing black and white stripe pants yelling at another cook and the manager she had on blue which is why I’m guessing she was the manager but not quite sure she was serving tables when we first arrived, furthermore, she was also yelling I just think it was really unprofessional, disturbing and will definitely affect the frequency of my visits because of not only this visit but a few other occasions.
Bakersfield CA 93308 IHOP on Rosedale Hwy.
-This store is a joke, the management seems to lack any skills of running a business and yet so eager to give away free food or discounts when complaints are brought forth. Some of the server’s NOT all are either rude or snobby. I see the Host and Hostess’ as the only ones willing to make some effort for myself and family.
Food prices are high.
Even Denny’s has a VALUE menu.
I am sharing a post on FaceBook – this IHOP location is Fort Wayne, IN – washington Center Road – Why did this happen?
Kari Geiger was feeling angry.
Yesterday at 9:49am ·
I don’t normally post things like this but I think that everyone should know about what happened in our community yesterday. As most of you know my sister is a sheriff, a good one, a role she was born to step into. Yesterday she along with another fellow sheriff went to dinner in uniform at the IHOP on Washington center road and were never served. They sat down and watched as others around them were seated and served and not one person asked them what they would like. No drinks. Nothing. At one point one of the servers even leaned in their booth and closed the blinds…. Being that they were hungry and were on their lunch break after about 15 minutes of no service they got up and went to a place across the street were they ate and were treated with respect as anyone should. I’m sorry but this is so wrong! Seriously what are we all becoming. These two people put a uniform on everyday, risk their lives to protect and serve our community and they can’t even get served at a local restaurant. They should be ashamed. I for one will never step a foot at that establishment again.
Awesome post.
im a former worker for ihop in albany ny and i have not gotten my w2. i would like to know what the hold up is
I know someone who is the cook for ihop in ling island he has done a great job and has always been praise even volunteered to work another site out of his way to help out, but couldn’t any longer because he got into a car accident when he left work one evening. He stayed at his local ihop where he could walk to. the manager her had has recently been let go and they hired someone else in place. This manager is Hispanic and I am Causasion he has picked on me and singled me out along with using profanity. He recently approached about do the hostess job or being a server at first he started off as asking if he wanted to do it, then when my friend I can help out but I was hired as the cook. The manager looked upset and said that starting next week he will not be cooking. hen then hired or I should say rehired a previous employee as the cook we are both cooking everyone apparently knew he was being hired accept my friend. He is being demoted so this other person a Spanish guy can take that position and my friend is being forced to or will be forced into a demotion. Please help what can be done about this????
I just left having dinner at the Tuscaloosa Alabama IHOP due to traveling to the area very late. I only went to this restaurant because I am staying in a nearby hotel and it was conveniently close. Not only was today my birthday, but as soon as I sat down, I was asked to pay for my meal for fear of being accused of walking out and not paying for my dinner. The receipt was presented to me. Even though I was entitled to a free meal on today, I came prepared to pay for my meal in which I did. I even had a to-go order which I also paid for. I have never in all my days ever been so appalled to be asked to pay for my dinner in a subtle restaurant prior to even receiving the meal on the table. The server by the name of Carolyn who asked me to do so advised me that she had only been working there five days and she felt very uncomfortable in asking me to do so. When I requested to see the manager, the manager never came to my table. I finished my meal and went over to pay and then explained that I had been asked and all of a sudden apologies were being given from several people. This is still totally unacceptable. I travel frequently and I eat at IHOP all over the United States. I have never been asked to pay for my meal upfront. IHOP by no means is a high-end restaurant. If they are issues with theft inside this location then the regional manager needs to gwt involved and handle this in a totally different manner. If it means that you need on site police officers then the franchise makes enough money to cover this. I will never, ever, ever eat at this location again. I do expect the District and Regional managers to contact me as I will be calling and leaving my contact information on the corporate website. Ridiculous. The check #5026, Table#252. Total amount 24.38. REALLY!!!!
IHOP Location:1540 N Loop 1604 E, San Antonio, TX 78232
On Veterans day my wife and I went to get some breakfast. The waitress was super rude. She said we will need both of your ID’s. When a old white guy sat behind my wife she offered him complementary pancakes without an ID, served him first, and screamed out “Yeah there looking for some free pancackes!”. My wife is active duty and Im a Veteran. Maybe you guys can provide some courtesy training.
That is absolutely disgusting! Please tell your wife , I thank her as do many other CIVILIZED Americans do for her service . Wow , I will never eat there again !
Someone in corp. Needs to look into the ihop on Western Amarillo tx 79109. I waited almost 2 hours for my food. The manager cooked my food and sent me home with what i thought was an Colorado omelette. 7 fries not even a whole potatoe. My omelette had hashbrowns in it and 4 small pieces not bigger than a nickel size. I havent eaten all day a run a full time business. I have a migrane and the last thing i need os bad service from one of your managers. I have been going to ihop for a long time and i wont be back till i hear something from corp.
Someone in headquarters needs to look into the IHOP located in Charlotte, NC, at the Promenade. Good employees are treated so unfairly, are way over worked due to under staffing, management is non existent and the list goes on and on. It’s “DESPERATE” there and it’s just a matter of time before something happens to these good people who work there. And no… I don’t work there. I’ve never worked for IHOP. Wouldn’t want to.
REALLY BAD SERVICE!!! An hour and a half waiting in Capitol Heights location and we not even received a coffee!
I am an employee at your store in Lynchburg VA, 5500 Fort Avenue, phone number (434) 239-9725. I deposited my payroll check in my joint checking account with my fiance’ on Tuesday evening, January 17 2017 as I normally would. Everything was fine. Friday evening, January 20 2017, when my fiance’ went to withdraw fund from our account we were over drawn. We IMMEDIATELY check our balance to discover the PAYROLL CHECK HAD BOUNCED. I immediately contact my direct supervisor, Michelle and told her of the situation. Michelle contacted our General Manager Tom Tahney (?). NOTHING WAS DONE. I was told they would give me $100 and correct it later. NEEDLESS TO SAY, this was NOT acceptable. Tom called the store owner who we ONLY know as Terry. We went UP to the store with our bank information. We talked to the store owner VIA PHONE because he was riding around in MARYLAND. We told him in order to make our bank account whole we needed the $655, plus over draft fees and MONIES RETURNED TO THE ACCOUNT. In all it is a little over $1300.00. Again we were offered only $100 and told they would get the remainder straight “tomorrow” again, we told them this is UNACCEPTABLE. We have paid bills, that will now bounce in OUR account, we have a NEGATIVE balance in our account. The owner “Terry” told me that he would only give me the $655 dollar back and we would have to talk to the bank for the rest. ABSOLUTELY NOT. The OWNER does not understand simple math. -$655 added by a POSTIVE $655 is $0.00. Which means still NO MONEY IN MY ACCOUNT. Which is not my fault NOR my fiance’s fault. He did NOT understand what a RETURNED CHECK meant. When it was told to him that meant WHOEVER YOU PUT IN CHARGE TO MAKE A BANK DEPOSIT DID NOT WHICH CAUSED MY PAYROLL CHECK TO BOUNCE. He completely brushed it off as it didn’t matter. EASY FOR HIM TO SAY WHEN HE IS RIDING AROUND MARYLAND AND HE CAN GO TO ANY ATM AND RECEIVE MONEY AND I CANNOT. Since it does not make since to him and he does NOT understand simply math NOR does he understand how to treat his employees, I have decided to leave my position and will be bringing a lawsuit against, the store and its owners for all monies due. IF THIS IS THE TYPE OF PEOPLE YOU HAVE REPRESENTING YOUR NAME AS A BUSINESS YOU ARE LOSING ON ALL LEVELS. For me and my fiance’ to be talked to and treated as if we know NOTHING about how money works is INSULTING TO OUR INTELLIGENCE especially to my fiance’ is in the finance business and has been for 20 years. My ENTIRE employment with IHOP which has been 3 years plus, I have missed a total of 2 days…. 2 DAYS. I am a faithful, hard working employee and to be treated like I was yesterday evening tells me that THIS COMPANY DOES NOT CARE. You all will be hearing from our lawyers.
Felt embarrassed for the staff manager yelled and disrespected employees in front of guests .Did not come to the table to check on us after are food was sent back . This was the Elgin Ihop 60123
Can we say poooooor service. My son and friends went for all you can eat pancakes. needless to say they were not done, upon leaving his friend let the waiter (Sam) knows that they were not done. He in return got the manager (kaitlyn stayton) who came took the plates and would not even make them new ones.Then the gm (Hassan Abououn or Abou) gave his 2 cents he yeld at them, called them stupid told them to shut up and leave then and called the police. Then accused them of sharing just to make an issue out of the whole thing.
My son called me on the phone because they were teenagers and felt like i would get a better response. Before i could get there my son called me back and informed me that officer Greer badge # 1441 was there and going to pay for their meal. I asked to speak to him and thanked him for doing so. I offered to repay him or buy him lunch in return for doing so. He said no thank you but, what he said to me and i quote ” he has been called to this ihop numerous times for this same issue, they mistreat african american teens who come in to eat, their food is not prepared right then they don’t offer them anything in return tell them to leave and call the police”. He is typically on duty and just pays for the food himself so the kids can leave. He said dont let your kids come back to this ihop they will not be treated with respect and their food will not be right. I told him thank you. I called this morning and spoke with Sarah who said she was a manager (didn’t know nobodys name cause she was new) just to get the names of who ever worked last night, she didnt know. Then she gets Kaitlyn whom I asked did you work last night? She said no, so I proceeded to tell her what happen then she says is this regarding the 3 kids with that all you can eat pancakes? I asked how did she know, then she says I was there. so I asked why did you get in it if you were off work? she says I wasn’t.
I said you just told me No when I asked did you work last night.
So again i said, so you were there?? You just said you were not.
Which one was it you either worked or you didn’t?
Then she says yes I was there for work. I asked her why did you lie when I asked you?
I got a uummm… So I said ok your a liar… so she’s a liar.
She stuttered through our whole conversation. I told her I had the police officers name she stated she didn’t care she was new.
She said Hassan and Adam were partners in that location. she didn’t know Adam’s last name. She misspelled Hassan’s last name.
I told her what I was doing, She didn’t care and said she didn’t care if i believed her or not that was my business.
we will not ever go back to this location.
Disappointed mother
Patricia Standifer
There were hairs in my scrambled eggs. My wife became nauseated and couldn’t finish her meal . I told the server that I was not going topay for either me-I had to pay for my wife’s meal. When I told a waiter about the hair, that JERK asked “sure it wasn’t yours?” RUDE SOB!!! The owner Mark was a bigger jerk making me pay for my wife’s meal. An otherwise pleasant breakfast was ruined by ruined by a horrendous staff and an totally obtuse and offensive restaurant owner. NONE OF THE COOKS WERE WEARING BEARD or HAIRNETS and my wife was told that they’re not required. My wife works in the hospitality industry in New York City-where this would a health code violation. Check out Facebook if you want to see the hairy eggs. I have never been so offended by a wait staff member and restaurant management. For the record, my hair isn’t black!!! The local board of health has been notified. THANKS FOR NOTHING!!!! I expect to get a follow up call from your corporate headquarters, This was at the Hasbrouck Heights, NJ IHOP 1/14/17 12pm….. facebook.com/photo.php?fbid=10210221860176863&set=a.1021451470468.4406.1650649296&type=3
On 11/172016 (Thursday) I had an Interview with IHOP McHenry IL. Strangest interview I have ever been on. I spoke to Shelly the Manager for about 10 minutes. I told her I wanted to be a server but I did not have experience doing it. She said that you train. She said she would Fax the application to Corporate and that she would know by Saturday. I thought that was a little fast but anyway on Monday I called her cause I really wanted to work there. She said she had not heard anything. She said she would call me. I stopped in on Friday (no word). Did the same thing again the next week. At this point I felt something was wrong for it to take that long. But she assured me She would call. The Third week I stopped in and I said can you call Corporate? As sweet as she acted each time she said Yes and that she would call me. I never once felt like she did not want me working there. That was the problem. I was strung along for 3 weeks thinking I had a job thinking I was going to be hired. I have a lot of experience in Customer Service and Cashiering besides many other things. But I have never been through this. My thought is She is not American nor know the American way. You do not treat someone like this! Let alone Manage this way.
I waitress at the Beaufort, SC store on Robert smalls pkwy. The second/third shift manager spends the majority of the shift sitting in the office on her phone or outside smoking weed behind the building. She always has a poor attitude about work and vocally expresses that often. She’s very rude to the special needs girl that works with us and blames her for everything that goes wrong and screams at her a lot. She screams at the cooks. When our store failed inspection because the managers weren’t prepared, she blamed it on the waiters and gave us unnesesary side work. Our paychecks are always short. The morning shift manager is rude and unaccomadating. He asked one waitress who did very well one night to return her tip money saying the drop receipt had “printed wrong”, and he tried to short her $50+. We’ve had at least three managers in the last month. This ihop is disfunctional. Help!
I called and placed my order at 9:26 am i walked in the ihop at 9:48 to see is my order done they havent even started on my order. Im beyond piss they not organize walks off on you while talking and just plan out unorganize. Memphis tn In front of the southland mall. On shelby dr.
To John Anthony, owner/VIP of IHOP East Peoria and Peoria, or any parties that will listen:
My name is Deon Comer Jones. Up until 11/29/2016 I was an active employee at store 3304 East Peoria.
This is a long email and I really hope that someone cares enough to read it and follow through.
I worked directly under Melissa Escatiola and Maria Artunez as official PIC at the Peoria IL. and as server of store 3304 East Peoria. I have witness drug useage, sells and theft and honestly was an unwilling accomplice to some of it. I know that my emails and phone calls have been ignored, and the emails that I sent were given directly to Maria, and the complaints were against her and Melissa.
I have a lot of allegations in the email, and they are all true and backed up with ex employees and some current employee’s notarized statements. If nothing else happens these two managers need to be investigated. Your money shortages is because of these two drug habits, and money they owe people for work that was never entered into the system and they are being paid out of the safe so they will not call corporate and tell.
I was advised to reach out one more time to their superiors to have my claims investigated by people other than them. I know that this may never be heard and nothing will be done but all of this has to stop.
When I was asked to “help” Maria out at the Peoria store as acting PIC, I had no experience with IHOP and was told that I would only be there until they found a replacement. I was told the previous PIC quit and they really need my help. ( found out later from the previous PIC Kayla, that she left because the safe was coming up short after Maria and she was replacing it with her own money which I have a notarized statement from her on this matter). After being at the store several weeks I was given the safe combo and allowed and taught by Maria to do deposits. Upon my first safe count I found the safe $378 short. I informed Maria. Later that day she made the deposit she and I assumed that the safe was correct.
After the safe and drops kept coming up short, I started replacing funds with my own money, which I have a chronicle list of all the shortages and the amounts I paid back and I sent those to Melissa on face book because Maria was not returning my phone calls after many messages informing her of what I was doing and that I knew the only ones in the safe was her and I. I was also giving Maria my expense receipts for things I personally brought for store usage and was never compensated. My last message to Maria was that I did not want to manage any longer and if I could please go back to waiting tables at my home store because I was going broke and getting behind in bills because I was spending money on the store and replacing money that would come up missing.
I was allowed to go back to waiting tables. When I returned to East Peoria, Kendal was the asst. PIC and Melissa was the store manager. Because I had knowledge of managing and some paperwork I was told to help train Kendal per Melissa. As time went on Kendal starting complaining that her checks were not right because she know she would work so many hours and she was not getting paid for them and she was bringing it to Melissa attention. Kendal also stated that she was going back and forth to Bloomington to pick Melissa up from work and Melissa was giving her gas money out the safe every day (also have a statement from her). Kendal got into a huge argument with Melissa about her closing the store on a third shift when no one showed up, and Kendal asked for her money for her expenses and her missing hours. She was fired on the spot.
Kendal’s mother then got involved and called the store everyday about Kendal’s money. I personally took those calls. Eventually Kendal and her mother showed up and her mother threatened to call labor board and corporate. I witness Melissa go into the safe, get money out, walk it to the front of the store and give it to Kendal. I do not know how much it was, but I did witness the transaction. I was told not to let Maria know.
I was unofficially promoted to Melissa assistant. Crew was told that when Melissa was not there or could not be reached to call me. I made bank deposits, interviews, EAF’s for new hires, scanned in ID and SS information, line checks, walk thru’s, and general running of the FOH all under my server title.
I would work hour’s way past and above my 40 hours that I was getting on my paychecks. In fact, there are at least 17 workers that I have affidavits from stating they never got paid for hours worked and that their time was adjusted. There have been complaints sent in to corporate about this issue many times and some was resolved but not all. She also would “hire” people or “re hire” people have them work and then on check day tell them that corporate did not approve their paperwork yet and they would get paid on next payday. When the next payday came around, and these “employees” did not have their paychecks, they would threaten to call corporate and she would pay them out the safe.
After a couple of weeks or so working with Melissa, she told me she had cancer and that she was in constraint pain. She asked me if I knew of anyone selling pain medication. I told her I did not know of anyone but I received Tremadol pain medications for my carpal tunnels and I would give her some. At first I would give her two or three and then I would give her my whole bottle of 30 pills. I felt bad for her because she kept talking about her cancer and could not afford her medications. I thought she was using them for her pain and I quickly found out that my 30 pills would only last her 3 or 4 days. I advised her over and over that I did not feel right giving her all my pills because I do need them when I was in pain. After about the 3nd month of giving Melissa pills my doctor drug tested me to see if I had the medication in my system and I wasn’t becoming addicted to them. When my doctor found out I no longer had the medication in my system they stopped giving me prescriptions.
Melissa then started buying medication from Dona Thompson, a former server. Dona was fired last month because Melissa owed her money for pills and Dona was getting impatient and got into an argument on the floor in front of customers and Dona yelled out “I’m calling corporate and telling them you are using their money to support your drug habit”
This is where I get into your money shortages at this store. She currently owes a former head cook for IHOP $400 dollars for pills and cocaine. Melissa instructed both I and Dona along with 4 other employees that the safe and cash register was way short and that all our jobs were on the line and we had to do something. At first some servers were giving her their tip money they made that day to make her deposits right. I then started giving her my paychecks. Then she would use the money that was made in that days sales to cover her deposits from the previous day. I witness this over and over. When there was no more money, she had myself, Dona and others do discounts and “BOGO” the whole ticket off, meaning if a customer came up with cash, we would BOGO the ticket off and put the money in the register, she would come and collect it later or she instructed us to hold on to it and give it to her later. We assumed that it was getting her money shortages caught up.
This whole time I was still making bank deposits everyday and would be putting my money into the deposit so as to not make them short. Mellissa advised me that she would pay me back and it was ok to do some BOGO for myself to get some of my money back. I told her that all my money and checks was going to her and I was getting behind in my rent and bills. She promised me she would return all my money and I did not have to worry and that she did not want any of us to lose our jobs.
I felt I had to do this because I could not afford to lose my job and I did not want to see any of my friends lose their either. Shortly after I received a call from Maria to stop doing discounts and BOGOs under my name because it was sending a red flag to corporate. I stopped doing those under my name however they, Melissa and Maria, stated we was still really short on cash for the store, sales were down because of the discounts and corporate want all the money replaced.
In October I gave Melissa $300 dollars which was the amount of my paycheck, because she stated that accounting and corporate wanted a promise to pay from her to cover some of the shortage. She stated she would personally give me this money back on her next paycheck. When she received her next paycheck, she did not report to work for 3 days. Maria and everyone could not contact her and she wasn’t responding to anyone. I then sent her a text informing her rent was due and both Dona and I need our money.
She advised me that she had two paychecks from her boyfriend Jason, who is also a cook there now but he could not cash them because he did not have ID. She asked me if I knew anyone with a bank account that could cash them so she could make the deposit for that morning because she was still short. I told her I didn’t have one but I knew someone who would do it. Melissa signed and gave two checks to this person and that person cashed them and came back to the store and gave Melissa the money. When she received her next paycheck, she did not report to work for 3 days. Maria and everyone could not contact her and she wasn’t responding to anyone. I then sent her a text informing her rent was due and both Dona and I need our money.
She told Dona and me to do a couple more discounts and BOGOs and keep the money because she did not have it right now. We agreed and then Dona and she got into an argument and she was fired.
On October 23, 2016 I was called into the store by an ex employee Chanel Davis and was told she was the only server scheduled and that she had a full store, a 30top just walked in, and Melissa or Maria was not answering their phones and did not know what to do. I told her I was out shopping and was on my way but I had my 13 year old daughter with me. I clocked back in at 6:20pm and when I got there Chanel sister Shakira, another former employee was waiting tables, getting drinks, setting guest and running food in street clothes and high hills.
My 13 year old daughter started bussing tables and taking drink orders for customers while these two ladies was doing the best they could. I jumped on cook line because Melissa scheduled a new cook with a 17 year old inexperienced cook and no one else. I called and called these two ladies with no answer. Chanel finally got Melissa on the phone and Melissa told her she couldn’t get there right away but she was coming. By 3am Oct 24th, Melissa still had not arrived, I know because I was still there. At 8:20 pm on October 23 I quickly left to go get help from my family. I brought back my two oldest sons, my nephew and my daughter in law which are all former employees of IHOP to help. They all worked online and FOH until about 12am. None of IHOP current employees could be reached.
I felt I did what I had to do to service the guest and we should have never been put in that position to make those types of decisions.
I got Maria on the phone on October 24th and I was in complete tears and told her I felt Melissa screwed us over and honestly my 13 year old and my family should not have been working and I was looking for another job because IHOP had become too much for me I could not get Melissa to give me my money and my rent was coming due.. She said she was sorry and would talk to Melissa about it to get my money and she was bringing a crew in to help us get the store back in shape and if I would stay around long enough to train some new employees. I agreed.
I spoke with Melissa on October 26th in her office about how upset I was at what happened and she told me she got in trouble for having my family there working and my 13 year old and I told her she should have been there. She told me she had a life and a family and she was going to spend Thanksgiving with them. I yelled at her and asked her what about us we covered you and sacrificed or day to keep the store opened at which she said “I don’t care!”
I informed her I was calling corporate and I was not going to work anymore and I walked out. I received a call from her later that day apologizing and asking if I can work that next morning and I said ok.
I worked a full shift that next morning from 7am until 2pm and then we had a meeting at 3pm with FOH. When I checked my hours October 26 I was at 48.26 hours but when I checked them after the meeting I was under just under 38 hours.
I called and asked her about this and she said for me to call Maria Monday October 12, to adjust my time. I called and Maria simply stated “you are no longer an IHOP employee and you are barred from the store”
All the employees that did discounts and BOGOs for Melissa and gave her the money has been fired, however, Dona Thompson was re-hired on October 29th and was told to keep her job she had to write a statement against me. She worked that whole day, the police was called and she wrote what Melissa and Maria told her to write and then they fired her again and had her escorted out the store. Dona also confessed on recorded line that she was bullied into saying that stuff on paper because the police was standing there and so was Melissa and Maria, and she felt intimidated and did not want to let the cops know the reason she did those BOGOs and discounts is that Melissa told her too and Melissa owed her money. She was backed in a corner, her job or mine, that’s why they hired her back.
Melissa and Maria do not what their drug habits exposed. Melissa and Maria do not want it to be known that people are working there illegally. They do not want it be known they are using employee’s money to support their drug habit. Corporate told them to fix it or it was their jobs. Well they are trying to pin a felony on too many good people. I have no motives because I did what I was told to do or I would lose my job. It was wrong but I was forced. I do not want to take this higher but the Police are now involved and they have all of statements as well. If we are being sent to jail they need to be held responsible for their part in all of this.
Sincerely,
Deon Jones
Went to IHOP 9006 Central Ave Capitol Hgts Md on Nov27 to have brunch. The service was great but after eating the last few bites of my pancakes, I noticed a baby roach. I called for the manager to show it to her. She said all she could do was offer my meal free. The offer was excepted but I will think twice before I dine there again. Pls check into to this matter before this happens to someone else that may want to take it further. Thank you!!!
Came to IHOP on Monroe St in Tallahassee, FL after a football game. There was no server and place was totally understaffed. You would think when there is a major college football game and 80,000 people are leaving a stadium they would have a clue to staff accordingly.
After multiple attempts to track a server down, 30 minutes later we finally got seated. We should have left like about 25 others did. About 20 minutes after ordering we got food. Multiple things wrong on the order….the type of eggs, omelette ingredients, etc.
When we got the bill I realized we could have gone to a steakhouse for the same $$. We USE to seek out IHOPS when traveling, but think we are done with that now.
Went to IHOP for breakfast this morning and Wally was anxious to see what the Veteran got free…a stack of 3 pancakes with berries and whip cream. He selected not to take it too much sweets. However while I was paying the ticket a Veteran came in to ask about what they were giving to vets today. Before he could get the question out of his mouth this rude cashier said this and she held up the promo and said no to go orders. He replied I can’t eat that I have diabetes. He walked off. I then told her you may want to make a suggestion for something other to them next year. Most veterans are older and probably need to offer something less sweet because of that same issue. I was floored to her responce…she told me well there are other places they can eat to get what they want. Can’t believe she said that. She should have said I will pass that suggestion along. Very rude attitude and really I hop wouldn’t have been better to give a couple of eggs instead od a triple stack covered with those berries and whip cream. Not an idea that was given any thought! !
This IHOP is in Port Arthur, Texas on Memorial Hwy.
8 of us went to the Smyrna TN location. Place was 1/4 full. No one at hostess stand. Man came from kitchen and when he found out we had a party of 8 said it would be 10 minutes. Plenty of tables empty. A lady then came up and looked freaked out and said they were overwhelmed! We walked out and went to Cracker Barrel where we we seated immediately and taken care of. Will not visit that store again and will recommend others avoid it too!
I have a very bad experience at the Church ave I HOP restaurant. I invite my to eat at the church ave I HOP for her first time. The servers were very dirty especially our server. He was scratching his arms on us. His arms has little blood spot on them from itching, that was nasty. We didn’t stay because we could take it. That I HOP was my home, now I don’t know if I am going back.
FREEPORT NY IHOP Store# 3301
So, I went into IHOP this afternoon around 3:00 in the afternoon with my fiance. We got sat immediately. We were waiting for approximately 15 minutes before someone spoke to us. They were looking for our server they called her Amber. After waiting for 20- 30 minutes waiting for our server, this young lady named Kaity, came up to our table & asked us if anyone has helped us out yet, we told her no they have not, that we were waiting for “Amber”. She apologized & she was kind enough to say that she will take our order & be our server so we wouldn’t have to wait any longer. We had such great service, but it is very upsetting how I’m not going to go back because I was waiting for so long. I just think it is ridiculous how the manager didn’t come up to us & say anything about the situation. Management should be more careful.
I went to IHOP in Nashua New Hampshire on October 29th for my granddaughters other Nana to have a birthday breakfast. There were 5 of us all together. We got seated immediately even though there was a long line. I believe it’s because they had a table big enough to accommodate a large group. We had a fantastic waitress with a great personality. Here comes the issues part of my story. 2 of us ordered eggs over medium and the birthday girl ordered an omelet. The eggs were Not cooked. The omelet was on the raw side. We sent the dishes back. 2nd time eggs still raw. This time the manager appologised and said he would make sure they are cooked!! 3rd time still raw so the manager says ” I will take 25% off your check for the inconvience. I wanted a breakfast. I’m hungry. I think if a cook can’t handle eggs at breakfast he should not be a cook at an IHOP. Start at a small place. He wasted a dozen eggs just on the 2 of us with eggs over medium never mind the omelet screw up. Then to boot. We splint our 25% off check in 2 which ended up at 31.40 each. Since it was no fault of the waitresses we tipped her 8.60 each. Fair I thought. I think the management should of been a lot better then it was. I’m not Happy. The next day I’m checking my bank account as I always do on Monday mornings. There it is. 31.40 & 40.00. That’s before top & after!!!! Now I’ve paid 71.40 that’s Doubke + for raw eggs and a XXXXXty manager!!!! So I call and we do the back and forth bullXXXXX for a couple hours and thus idiot can’t find our checks. Are you flippen kidding me ??? OMG. The bank can’t delete it. They gave to!! Now I call and he’s busy he will return my call. It’s a week today !!! Not Happy. Hoping Corporate can help. Sad over poor Managment !! Susan M.
Ihop was a horrible place to work for! My boss was a drug addict, nothing but drugs and violence. I would have never thought until I worked there. NEVER have i been talks to like a dog and cussed at like this by a 23 something drug addict girl on a power trip…she can’t keep servers..wander why!!! HORRIBLE!!!
Which ihop was this sounds like mine
BTW the store i am talking about was the Dedham Providence Highway, Dedham, MA 02026 location.
I AM NEVER GOING TO IHOP AGAIN. THIS STORE IS A JOKE AND THE MANAGEMENT IS RIDICULOUSLY AWFUL. THE SERVICE WAS HORRIBLE BUT THAT IS BESIDES THE POINT. THE WAITRESS NICOLE CHARGED ME FOR SOMEONE ELSE’S BILL WHEN CLEARLY SHE WAS EITHER ON DRUGS OR JUST CRAZY. SHE CHARGED ME $83 AND MY OWN BILL. BTW THEY DID’T EVEN HAVE THE DECENCY TO LET ME KNOW THIS, I HAD TO LOOK ON MY BANK APP WHEN I REALIZED MELVIN AND NICOLE TALKING WHILE HOLDING MY CARD LOOKED SUPER SUSPICIOUS. THEN MELVIN TELLS ME “OH YEAH THAT CHARGE? THAT CHARGE WAS FOR THEIR BILL IT WAS AN ACCIDENT AND ONCE THEY PAY BECAUSE @IHOPTHEY’RE PAYING IN CASH, I’LL BE ABLE TO VOID IT.” OKAY THAT MAKES NO SENSE THAT ONCE THEY PAY IN CASH YOU CAN VOID THE TRANSACTION. SO HE GIVES ME A RECEIPT ONCE THEY PAY; STUPID ME FOR NOT REALIZING UNTIL I GOT HOME THAT IT WAS THE OTHER TABLES RECEIPT AS PROOF THAT THEY PAID IN CASH. SERIOUSLY DO NOT KNOW WHY I NEED THAT RECEIPT FOR ANYTHING SO THANKS MELVIN? SO IT DOESN’T END HERE. I CALL ONCE I REALIZED IT WASN’T MY RECEIPT TO MAKE SURE WITH MELVIN THAT I WOULD IN FACT GET REFUNDED. HE ADVISED ME IT COULD TAKE A FEW HOURS TO TRY IN THE MORNING. NOPE. NEXT DAY I ACTUALLY WAITED FOR A PHONE CALL FROM THE RESTAURANT MANAGER WHICH I HAD NEVER RECEIVED. SO I DECIDED TO SHOW UP AND SPOKE TO CHRISTINA AND SOME OTHER GIRL WHO TOLD ME I COULD NOT DO ANYTHING WHICH OKAY IT MAY BE OUT OF THEIR LEAGUE I AM NOT BLAMING THEM IF ANYTHING THEY WERE THE MOST HELPFUL. IN MY ACCOUNT THE ACTUAL CHARGE IS GONE FROM MY STATEMENT BUT THE MONEY ACTUALLY ISN’T WTF! I DON’T EVEN THINK I SHOULD EVEN PAY FOR MY BILL OF $43 DEALING W/ THIS INCONVENIENCE IHOP WAS ONE OF MY FAVORITE RESTAURANTS UNTIL THIS HAPPENED AND I SWEAR I AM NEVER COMING HERE AGAIN ALSO I AM GOING TO TELL EVERYONE HOW MUCH OF A RIP OFF YOU GUYS ACTUALLY WERE BECAUSE IF I NEVER LOOKED AT MY BANK STATEMENT I WOULD HAVE BEEN EVEN MORE UPSET BECAUSE LIKE I SAID THEY DIDN’T EVEN LET ME KNOW. YOU NEED TO HIRE A NEW MANAGEMENT CREW AND FIGURE OUT BETTER WAYS FOR CUSTOMERS TO CONTACT MANAGERS OR DISTRICT MANAGERS. THAT PLACE WAS AWFUL, UNPROFESSIONAL AND I WANT MY MONEY BACK.
My name is Adriane.. I am currently employed at store #473 in lithia springs ga.. I have been employed at this store off and on for five years.. Because of continuing of education.. For three years I have been told that the owners SON.. doesnt like me because he says i never smile. Or i guess he never sees me smile or happy.. Never ever had one customer complaint out of me 17 years experince of working for Ihop.. I started in corp stores. I have been in management for 90% of my career at Ihop until now… I came back as a cook this time… I have never experince anything like this… The old General manager kept me because of my work efforts.. I can do everything in the store.. The last two months the owner changed gms.. We recieved another Gm… Since she arrived i have been harrassed, defamation of character, and scared everyday to come into work feeling that I might lose my job.not because of my work performance it’s because the owner son does not care for me and the old general manager would not get rid of me because of my work ethics I’ve been written up twice in a month the first write-up states that I wasted food I cooked food it was left in the fryers.. I sign that write-up.not understanding why I was written up completely… two weeks later I was written up again… because I took a break and clocked out and on my break I went to sleep I had full permissionfrom the person I thought was managing at the time at least that’s what he told me… I refuse to sign the write-up without a meeting with all the managers… I was given a letter and that was hand written by the general manager that stated what I said about having a meeting with all the managers before I agree to sign anything.. this morning I get a phone call from someone at the store telling me that the owner son said that the general manager just needs to get rid of me and he would deal with unemployment when that come up right now there is supposed to be finding a replacement for me..I haven’t did anything that I think lead to termination.. the same guy I thought was managing that night when I clocked out on break to take a nap did the same thing only all the employees in the store record him sleeping because of the fact they felt like I was given the short end of the stick since then it has not been a write-up on this gentleman he was on the clock sleeping and he is the GM son.. I’ve Been Told about many different people so maybe may or may not be management that they want me gone because they don’t like me.. the owner son.. I’ve never had a conversation with the owner’s son for him not to like me..I am becoming depressed behind this situation not knowing if I have a job every week to come back to I am a single mother of six children I work two part-time jobs to provide for my children I don’t have any family it’s only me I am reaching out because I don’t know what else to do and I never ever been in a situation like this.. I am being harassed defamation of character and possibly terminated this week or next week for no reason at all not because of my my lack of workperformance cuz even when I’m there since I’ve been back I wash dishes I expedite I could assist with the manager on duty because he’s training and I want him to know everything that it is to know… I’m ashamed and I don’t know what else to do.. I’m ashamed because I’ve been with IHOP so long and I’ve never ever came in contact with anything like this even close to anything like this because you don’t run a business like this… everything that the owner son is saying is being repeated because there’s no confidentiality in this store so everything that he’s telling the manager is leaking and it got back to me and I’m so hurt I don’t know what to do can somebody please reach out to me because I really need my job and I’m a single mother I don’t get any welfare I don’t get anything from the government only thing I know how to do is work and provide for my family I’ve never had a complaint from a customer never ever been written up in 18 years of my career until now because we changed general managers and Russ is no longer with us… thank you so much in advance for reading this and I look forward to hearing from you signed very concerned IHOP employee
I was fired 11/ 8 for workingmy scheduled date I was on the schedule to work for Monday night the general manager came in and handed me a termination letter stating that I was being fired because I work for being on the schedule I recorded the whole conversation because I felt like it needed to be recorded she admitted that it was her fault that I was on the schedule and I worked she admitted it twice on audio I really need for somebody to contact me ASAP because this is not good my phone number is 678 791 XXXXX I plan on prosecuted to the fullest I was terminated for no reason at all harassment defamation of character and I don’t understand why and IHOP name is on this one so someone please contact me thank you very much I plan on going to the media about this thank
Up until today, I have always enjoyed dining at IHOP…and have done so for decades.
As of today…I will never set foot in an IHOP again, as I can promise many many other North Carolinians and soldiers also will not be returning to spend our money in your stores…and here is why…
Today…10/09/16
The link below is to a picture of your store on Skibo Road in Fayetteville, NC today during the flood recovery after Hurricane Mathew.
As you can see, they closed their doors to customers, which may be understandable…they put up a sign stating that they would only be doing to go orders…again, this may be understandable.
However…what is unconscionable is that right next to that, they add a sign that they will charge the customers an ADDITIONAL 18% for PLACING those to go orders. In other words…they are going to raise the prices during this recovery period.
That is price gouging…during a natural disaster…that is also illegal…and frankly, downright disgusting and bad for business and customer relations.
You may make a few extra dollars by screwing your customers this week…but rest assured…you will lose MANY MORE customers as a result of doing this.
This is a military town…you are screwing over your soldiers…as well as local residents…and as this picture is spread around social media…and as authorities are notified of your store’s choice to price gouge it’s customers during a disaster…I promise…you will not enjoy increased sales as a result.
During hurricane Matthew, Fayetteville, NC was hit really hard and a lot of people are out of food and water not alone power so they are trying to feed thier families, so what does IHOP do on Skibo Rd in Fayetteville. They only offer Togo orders which is fine but then charges an extra 18% to ALL orders.. this is horrific! I will never eat there again. During a time like it’s our community needs to come together and help each other not cause more stress.
the IHOP at 235-237 East 14 th street has reopened. It appears to be nice except when you go to the rest room and one is still not available for use . thus leaving customers and staff to access only one. The back of the restaurant is dusty, has no wall paper and is missing a table. it has the metal frame exposed.there are rolls of paper product on a chair unattended. the wall in the front of the restaurant just had primer only on it & is still in need of the wall paper in the front thus concluding they opened to quickly.Not concidering the customers may be allergic to the dust and fumes there.
I love the IHOP Restaurant chain but the Modesto Location in California (store #636) was very very unfair. The management has no idea how to actually manage and the employees and customers suffer. I recently got a serving position and was treated unfairly and really feel that I was mistreated. I was very ill in Emergency Room and I got three of my days cut even with a doctors note. I’m not sure if this is legal, but I read the entire handbook and I have found things are done backwards as to how corporate would like things to be handled. They change the labels for the soup and sanitizer but I never saw anyone actually change out the food do the labels are lies and no telling how old some of the fruit and salad actually since, since they do not throw anything out. This is very unsanitary and defeats the purpose of labels in the first place. No one washes their hands and I also feel that I was discriminated against because I’m not Hispanic. I do however speak Spanish and was appalled at the lies and manipulating going on by some of the other employees as they are thinking I could not understand them. I felt distraught and very upset and told the boss that I felt sabatoged and she said she didn’t like that word and threw her arms up in the air and ran into the office to avoid me. I do not think that she handled the situation appropriately as well. I was also payed $18.00 for 2 weeks of work, when my pay check was supposed to be around $200. This problem hopefully gets resolved in the future or I will be back on here again. I really love IHOP and have great memories there. I wanted to help pay for college at a restaurant I enjoyed and am sad that it didn’t work out at IHOP as it is the employees and management that is the problem, not the actual restaurant itself. Danielle aka Dani a host is the biggest problem of them all. She did a lot of bad things in the short time I was employed at store 636 in Modesto. I really think she is the main problem and I never got to tell my side of the story. I really hope that she gets removed from her position. The manager also told me to watch my back, not to trust the other servors, and this was before I even started “training”. I don’t understand why they have girl work there that is not helping create the team/family environment I was so hoping for. I love you IHOP and I will continue to eat at your restaurant despite your Modesyo California store 636. Thank you for your time and God Bless.
Ihop in Highland CA by the casino ALWAYS has a water issue in the women’s restroom and if you notify the lazy manager about it, he will just give you a rude reply, “yeah I know, I’ll get someone to mop it up” But I’ve been there plenty of times on my way to the casino and its never fixed. Some one is going to end up slipping on it and suing them!!! It’s ridiculous. Last time I was there the server we had Evette was rude and loud, we could hear her talking about the customers and cussing up a storm. At one point I even seen her touch a plate of food with her hands, not sure what she was doing, but since it wasnt my food I didnt say anything, although I did see my food sit up there in the hot area place for about 5mins while she was standing there having a conversation about another server with another employee. I had to ask how much longer in order for her to bring our food. I think that was the last time I ever step foot in that place…. Unbelievable!
I am a long time customer. I have eaten here at the very least one a month for the last 3 years at this particular location. I am truly appalled by the way we were treated today.
When we ordered Taylor repeated everything back to us to ensure it was correct. Everything was great until we got our food. We wanted to upsell our kids pancakes to make them chocolate chocolate chip pancakes. We received regular pancakes with chocolate chips. It would have been no big deal, if it was handled right. When the server finally came over to our table to address the issue she didn’t even apologize for her mistake. What she did do was tell us that she couldn’t find the button for the chocolate chocolate chip substitution so she took it upon herself to change the order. We then asked for the manager. While Taylor began to go and get her we could hear how angry she was at us. She was waving her arms around and making obscene jesters. How in the world did she have the right to be mad at us? She is the person who changed our order without even asking if that would be ok.
Finally, the hostess came to our table saying she was the manager. She did fix the pancakes. We waited another 15 mins for their food to come out, by the time we had all finished our food. Taylor never visited our table again. Instead the nice hostess checked in on us.
We go to pay our bill and magically there is a manager checking people out. Pretty ridiculous that she was unavailable to come talk to us and instead sent the hostess who posed as a manager.
I attempted to contact corporate but I didn’t have the receipt number. So I called back in and requested it. You could hear the girls talking. One of which was the hostess. The girl answering the phone asked if she wanted to speak with me and she says “God no” She hung asked me to hold them hung up on me. I then called back and she said it was an accident. Requested that I hold while they looked for it. After waiting for 10 mins they hung up on me again.
To sum this all up, I asked for three separate things on three different occasions in this one visit. In each instance the server and actual manager and hostess not only did not fulfill my request, but took it upon themselves to provide me with a piss poor substitution and even better hanging up in my face twice while I waited for my receipt number.
What a great way to treat loyal customers
Hi there !
I wanted to contact you all for a concern . A few weeks ago me and my father visited the local IHOP restaurant where we was seated by a nice server . The manger came over once , a Caucasian women in her late 40’s maybe ? She kept calling my dad “ma’am then correcting herself , we didn’t say anything because it was an honest mistake . While leaving the store I seen a poster that they were hiring . I took a pic and when I got home applied . A few days after I called the ihop store located in Walterboro , SC 29488 . The first time I called the store from the number ( 843 673 7399 ) a lady , I believe her name was Donna , the same manger that assisted us while we were there , not very sure if that’s her name , and she had the rudest nastiest attitude . I called again about a week and a half later hoping I could speak to someone more polite . I called in today same number ( 843 673 7399 ) another lady answered and I asked to speak to the hiring manager , she directed me to the same lady , again , she was very rude and not friendly , even screaming at some point . I hope these calls are recorded so you can hear . Usually I don’t call in to make complaints , usually I’d be understanding , maybe they’re having a bad day , maybe service is busy but this is the 2nd time calling this lady and her attitude is disrespectful , she’s clearly not fit to be dealing with customers or customer service of any kind . It’s a bad look for the business , especially considering the IHOP restaurant in this location (Walterboro , SC ) is already getting a ton of bad feedback. I’d suggest getting a new manger that is fit for the job and not scaring away customers . Thank you .
When Did We Lose Our Humanity?
On Friday, August 26, I met my sister on Flatbush and Church Avenue. She was walking home from the train station and she looked very tired. See, my sister is pregnant and she looks like she’s having twins – lol. Anyway, while we were walking on Church Avenue, she needed to use the restroom. I suggested for her to go to IHOP and use their restroom.
The location of this IHOP is 2244 Church Ave., Brooklyn, NY 11226 between Flatbush Avenue and Bedford Avenue.
I thought that it wouldn’t be a problem because my sister and I eat at IHOP occasionally and she’s pregnant. When we went inside IHOP, I asked an employee if my sister can use their restroom. He said that the restroom was only for customers. I politely asked if I can see the manager to see if we can make an exception because my sister really needed to use the restroom and she’s pregnant. The manager came out and as soon as my sister saw it was a female, she said that the manager was not going to let her use the restroom. I couldn’t understand that, so I asked the manager anyway, “my sister really needs to use your restroom and the only reason I’m asking you is because she’s pregnant. May she please use your restroom?” The manager whose name is Fanny smiled at me and said that she couldn’t use the restroom because it’s for customer use only. I tried to explain to her that my sister and I have eaten in this establishment many times and stressed that she’s pregnant and it’s an emergency. The manager said that they used let everyone use their restroom until it became a problem. Now, they are not letting anybody use the restroom unless they are customers. I started to get angry and asked her if she would rather lose two customers than let my pregnant sister use the restroom? The manager still refused to let my sister use the restroom.
Would she refuse a child to use their restroom?
Would she refuse an elderly person to use their restroom?
We already know she refused a pregnant person to use the restroom.
I will never eat at this IHOP again. If you can be that insensitive to a person’s need, you don’t need my business! When did we lose our humanity?
I am really sorry to say today was not a good day for IHOP. I visited you IHOP off of I-4 in sanford fl. this morning right before 11:00 a.m. and ordered one mea.l The resturant was practicly empty I sat for approxmatly 30 minutes for one take out order while servers begaint to seat people or, just stand their looking at me instead of makeing sure I recieved my order. If that wasent bad enough they keeped my receipt. I believe your managment is lacking. I believe someone was training in magament too but she didn’t care either so you had to mangers that neglected to do anything about my 30 minute wait. I hope something can be done to fix problems now before others follow.
Thank You,
Susan R.
We went into IHOP in Pascagoula,Ms. We ordered a hamburger and a breakfast sampler. This order was placed at 10:39am. I did not receive the order until 11:15am. When we received the order it was not correct. I requested no lettuce and tomato on hamburger. I also requested the hame be substitute with bacon. I received all bacon and no sausage. We then had to wait again for them to bring mayonnaise and ketchup. I took so long to get my food I was like I don’t even wait it now. I am never going back here again. I understand now why the ratings are so low. It’s true. The service sucks their.
I just came back from getting a to go order at the Mildred university place WA location. My wife order a omelet costume with no mushroom in it. They filled her omelet with mushrooms is like they did it on purpose. This is the 2 time out of 3 times they mess up our order. This is really sad and wrong, we work hard for our money and it seems they want to mess up our order on purpose or don’t care about what we order. Sad sad sad, never going back to this location or maybe even I hope ever again.
I posted this to my webpage because my Friend Bea is a vet and did 4 tours of duty for our country and came back with ptsd. she served on the front line and gave time away from her family so we can have time with ours. She has gone thru a lot so that we can have our freedom. It got her and me very upset and angry that you IHOP would take a mere discount away that shows gratitude for the things our soldiers have done. wether active, retired or what service you do it shouldn’t matter the discount should be given to all our soldiers they earned it. Its a mere discount to you, but to them it means a lot that you have an appreciation for them and what that did for us counts.
Please help us Let IHOP know it’s Not fair to remove the military discount for retired vets.. Today me and my friend Bea who is a vet went to I Hop and they stated they couldn’t give military discount to retired vets and this was for all IHOPS. PLEASE CALL THE NUMBER BELOW or click on the lo link that is there CORPORATE. You can find that number, and the fax number, here: https://corporateofficehq.com/ihop-corporate-office/ . and let’s get that back in place. Our vets served and deserves to be treated with respect wither active retired disables or reserved should not be denied there discount even if its that small for all they have done for us. Please share And repost. but GOD is good the manager saw how upset my friend got because something so small meant so much he paid for her meal.
I have by far just received the worst quality of food I’ve ever paid for during in IHOP visit in Georgia . I was a very loyal customer but not after today
Sorry you had a bad experience in Georgia, I work at the Calhoun Ga location on hwy 53, if your ever down this way stop in, we have a very good reputation and would love to have you?? not all Ihop’s are the same and I hope your experience doesn’t stop you from enjoying ihop in the future
Thanks
Darla Snyder
Peanut butter should be put on the menu as a side, as jelly is in every IHOP across the country. Thank you.
To the response that peanut butter should be offered, I work at IHOP and we have peanut butter at the one I work at but you have to request it, just ask your server if they carry it.
I am truely concerned about your store operations at US 31 south in Indianapolis when an employee gets caught in the bathroom shooting up, and the manager catches her, then instead of firing her and reporting her to police, he decides to let her stay on as an employee for favors, the manager being Alex. employee being sydney, and how do i know this. Sydney told us in one of her swing moods while in between highs but the bigger concern for your store would be contamination of anything she touches, especially if bleeding through a cut, for she has hepatitis C from sharing needles.
I was mistaken on this issue, this happened months ago,
we visited the lynchburg, va location July 12 the service was fine by crystal but the manager was rude. we left an 85 dollar vaporizer on the table. we live 2 minutes down the road we called immediately and some how no body seen it sitting there. we returned to the location and nobody seen it. the manager gave us a fake district managers number . he told us he did not give a f@$*.
I went to I have breakfast with a friend of mine and we were greeted by the manager and he walked us to our table and gave us our menus. Our waiter Terrell finally came and we ordered our food and the food came out the food was fine. However when we received our check the prices that were in the menu were not the prices that were on the check. when asked the waiter why the prices change he said oh we have a lunch menu and we have a dinner menu you all must have had the lunch menu. I said that’s not my fault that your manager gave us the wrong menu. I said I need these prices to be corrected andthat’s false advertisement. So he said well I can let you speak to the manager so I went to the front desk the manager came out and he said there was nothing he could do about it because he cannot override anything nor was he going to if he could. Now I’m not stupid I’ve work in customer service and I’ve been an assistant manager before I know that you can and cannot do. You do what you want to do and you over ride what you want to over ride. So I told him that he was wrong and that having two separate menus is not right. The manager his name was Manuel said well that’s not my issue I have nothing to do with that he said if you have a problem take it up with corporate. He was very rude, very arrogant and act like he did not care about his job or the customers. I’m not really sure why Ihop has two separate menus but I feel like if the manager gave us those menus they should at least honor those prices and he again said no. So I asked him for corporates number, his manager and the district manager and all of their information. Yes he gave it to me but that’s where my next problem lies. I was given this number 1-866-295-4467 by Manuel. I have called at least once a week since May 1st and I have left numerous messages on top of numerous messages and have not received one phone call back. I asked to speak to Ariel Kraft and Kevona Joseph and nothing. It is clearly apparent that these people do not care about their customers and as a whole Ihop does not care about their customers either. This is ridiculous. I have never known a restaurant, a franchise, a store,a company or any type of establishment to act this way and to never return a phone call back. This has been 2 months and I have still not gotten one phone call back or even a email. Also on the voicemail it says you can leave a email online at ww.thecommet.com or perhaps she says ww.bcomment.com but what ever it was you cannot understand the lady on the message. Now everyone knows a website starts with www. so you can clearly tell that the website is not even legit. I feel like I was given a bogus number that does not lead anywhere. This makes me not ever want to go to IHOP again and tell everybody I know not to go to IHOP again. This is again ridiculous and as an establishment IHOP should really be ashamed!!
I went to the location on Bruckner Blvd, located in the Bronx, NY. This has been my 3rd time there and I must say today everything was great ! The food and the service . My only concern was the manager on shift. Spanish looking lady, with short black hair. She was so rude . Not to my family , but to another family sitting and her employees . It was so disturbing because you can tell that her employees felt uncomfortable. As a manager myself , I’d never humiliate my employees in front of any customer ! That is unacceptable. I’d like to thank my server . I can’t remember their name but he was so sweet ! Thanks again for the great service !
On 6/23/16 My Husband, Kids and I decided to have IHOP for Breakfast after my Dr’s Appointment. We Went to the 134 W. Woodlawn Rd Charlotte Nc Location. The Food was ok but, the service my goodness was terrible! The server brought our food to the table asked “Yall need anything else” Well sir you just brought me wheat toast that’s cold, offered no butter or jam so I asked him for it he nodded his head brought it to the table walked off didn’t say a word. Um OK our glasses went empty he walked past our table several times did not check on us. He had other tables around us and was pretty much dry with them as well however seemed he didn’t want to wait on us and I have no idea why. It’s not like we knew him or vise versa we weren’t rude or anything. Anyway finished breakfast and I seen the Manger walk the floor about 3 times he walked right past our table and went to the next guest OK no big deal. Anyway by the time Breakfast was finished I was beyond pissed paying $50.00 for Breakfast that was OK should have just went to McDonald’s anyway I go to the front to pay the bill. I asked the very sweet cashier if I could speak to the Manager she said, “Yes Mam” and proceed to get him. So he walks up front and behind him is our server as well. Um OK I asked for the Manager not the server as well. Anyway I told the Manager I wasn’t trying to be rude nor was I trying to get anyone in Trouble. However the service was terrible the manager goes to grab my receipt and says “Mam I’m going to pay for your Breakfast” Um No sir your not I’m not one of those people that complains to get free food. I was simply making a statement and maybe the server was having a bad day, was new and needed more training it was a simple heads up to the manager. Well the Server was standing in the corner heard everything I said which was fine and proceed to get in my face. Well little did the Manger or Server know I am a Rest Manager and Yes unfortunately when I go out to eat its habit to watch the servers and Mangers to see how they operate. Well after announcing I was a GM for a Rest and the server in my face I told the manager he better be glad I didnt run that store because, that employee would have been fired on the spot. The server then says “Oh Honey Id nerver work for you anyway” As he snaps his fingers in my face and walks off!!! Really the GM was standing there the whole time witnessed everything as well as other customers waiting to be seated as well as to pay there bill. I have NEVER seen nor witnessed anything of this matter that happened and honestly was in total shock that a GM Allowed his server to treat me that way, embarrass me in Front of Employees and Customers. This server was loud speaking to me in a tone as well as in my face. Well I told the GM you better get your employee because I was about to get him!!! The Gm says Mam please calm down what calm down you ignorant A-hole did you get your GM card out of a damn fruity pebbles box I mean Really!! Well unfortunately I am Disabled as I hate that word or rather I’d like to say I have disabilities. Due to a have a broken back in 2010 I have a limp when I walk as Well as my legs shake due to the spinal cord damage. This piece of XXXXX server thought it was cute to go tell his buddies what was going on as there all laughing at me as well as mocking how I walk by then I was a damn firecracker waiting to explode. I told the Gm I wanted the District Manger’s Name and Number and I would see to it the server would be fired and the GM needed to be fired as well!! So I called the district mgr and he kept apologizing and said he would be taking care of the situation and wanted my address so he could mail me some gift cards to try for another experience! Really I appreciate that Sir however I will NEVER go to Another Ihop again and he was gong to follow up with me needless to say that never happened!! Oh it’s not over yet I can assure as I have contacted the corporate office however they do not seem to want to return my phone calls! I should have went ahead and puled a Madea up in there like I wanted to do But, I’m better than that. Yes Im white my server was black however the color does not matter to me! However I respect you and you Dont respect me WE got a problem!!
Kids eat free on Friday night at the Charles Town, WV iHOP? Not if you don’t remind your inept waitress or the brainless cashier. I hate second-rate . . . . . and when we kindly and patiently asked the manager, he said he’d make it right THE NEXT TIME. Too bad we leave at 4:30 in the morning to return home 12 states away. PATHETIC . . . . . too many restaurants to choose from in life . . . . no more iHOP for this family . . . . . ever.
Truly . . . .
Being at the IHOP by Southlandmall in Houma Louisiana and send employees this fighting rolling on the floor pulling ears swearing every name there is I really think it is uncalled for I refuse to ever go to IHOP ever again this is downright irresponsible management The minute this happened the police should’ve been called instead of sitting there watching the fight I hope all those involved in this fight has been dismissed
Hello Sir, I recently resigned from an IHop here in Jonesboro, AR 72401 and I must say this is one of the worst jobs I’ve ever had.!! The sad part about it is that it wasn’t my job, it was the manager.!! Let’s not talk about abusing authority.! I feel as though I was provoked and flat out disrespected as an employee and as a mother!! Your manager reflects back negative on IHop as a company. You all will never keep good help as long as Sherri is there.!! But maybe she skipped a few pages in the handbook like tardies and policy I-13, amoung SEVERAL others.!! Sherri is that one rotten manager that’s going to ruin IHop.!!
When we visit ihop in south miami 72nd and 97th avenue…it has been going down hill. Only 1 waiter at 8:30 pm. Service is awfull and cook is very bad and greasie. I keep coming back since i have always enjoyed the pancakes and omelletes. Lately i have had to return my food. The cook even put pepper in my omellette. You should come anonymous at night and see how awful it is. Apparently you must not have a manager and not care that i hop is going downhill. Hopefully you can fix this ihop.
My husband and I went to IHOP on 23rd Street for Breakfast. Walk in and added our name to the waiting list. Two more AA men walk in behind us and added their name to the waiting list. A Caucasian couple walked in added their name to the waiting list. A waitress comes from the back pulls the Caucasian couple and seats them. I look at my husband and the other AA people. I got up and asked why they were seated before the two parties that were ahead of them. The greeter states she the waitress was not suppose to do that. Another waitress tries to smooth it over by seating us quickly as well as the other AA party. Well that did not sit well with me. I asked for the manager and explained to him what happened. I told him that I would like to know why she did what she did. He stated he would ask her. As I watch him asking her. This is the response that the Manager gave us:
She said that those people came in and walked back up front.
Our reponse, No sir check the waiting list and with your greeter, they came in after the two parties.
Rich the manager then opens his mouth to say:
“Well she said this is sensitive to her too because she is Asian and she is discriminated against alot because she is Asian”.
Our repsonse:
Sir don’t concern yourself with it, I will contact your corporate office and maam thank you, but there is no need to take our order. Have a good day.
I’m a Professional Charter Bus driver brought passageners for breakfast at IHOP #2020 9003 central ave Capitol heights Md. 20743. Manager Yurida Martinez refuse driver free meal. In my 30 years of driving Charters I never seen that before. That’s bad for business I will never take passageners to IHOP again. Cracker Barrel is a better option they treat Driver right and appreciate them for bringing customers there way.
I visited the IHOP in hHouston Texas at the Gulfgate Mall. The service was terrible. And when we explain to manager he was even worse. No manage ring skills at all. The waiter had our plates of food stacked on top of each other and next to his body. No customer service at all. Just disgusting.
Hi my friend work in Ihope…at blendsberg rd Washington dc….it’s the worst work place I have ever see or heard….if you not black you can’t work there they run the place even the managers scared of them…even the owner scare of them the screaming curse you…they treat you what ever they like…and the funny thing is they work there for ten years…still that doesn’t give them a right to abuse other people..pls if you can do something do something it’s bad reputation for I hope.
Two of my friends worked at IHOP in Branson MO. They did not receive a paycheck for 5 weeks from when they started, then were paid for only 10 and 20 hours respectively and were told that was the only check they would get. The store has a policy of hiring illegals because they don’t fight back and this is an ongoing problem. Cheating employees of their due wages is deplorable, as is not paying them in a timely manner. We will take this to the state of Missouri for illegal business practices if something isn’t immediately done. I can give more specifics if someone gets back to me at my email address and will wait one week for redress of this situation before taking it to the state.
There’s a copy of a receipt from an IHOP in Austin Texas, from Feb. 2016. Under the server’s name is the words black ppl. Many people are understandably upset, and it has stirred up a lot of racial comments. Did this really happen, or is this another Facebook hoax? Please respond, so we can put this to rest. I can try to send a copy of the picture if necessary . Thank you. Alice Vallejo 940-691-XXXXX
May I add on, he has made me feel as if I should not be there, I worked there under a month, and have been yelled at constantly for making mistakes, on to go orders, and for not knowing the menu when I was never given one to study, the only people who tried to help was most of the servers.
He has made other employees feel uncomfortable and upset in the work place, I feel as if it isn’t right to yell at your employees and make them cry but maybe talk to them about what they are doing wrong, that is verbal abuse.
I was recently working at a IHOP in Lakewood, WA A lot of the girls there are breaking dress code violation and the owner of the store favorites a lot of women. I recently found out a lot of the girls there smoke marijuana, another thing the owner lets most of his employees get away with as I know it is a drug free work place, not to be in your system at work, or in the premises. I know most of the girls smoke in there cars and come to work high, please get back to me on the situation.
Went to Ihop on I30 in Mesquite ,Texas.Was seated and waited 20 minutes and no one came to take our order & drink order.We got up and left.
I ate at an IHOP location in hampton va on mercury Blvd while on vacation this past Sat May 14th and the manager on duty was clearly intoxicated as well as you could smell the alcohol on her breath. By far one of the worst experiences I’ve ever had my food was good and server was great but seeing the manager in this light ruined it for me and my friends. I’m sure this will not be the only complaint being as though some one has there phone out recording her behavior.
I am a former employee of franchise 593 in Roanoke Virginia.This store has some major issues in management and employees. The store has a seventeen year old named Savanna Johnston crew chiefing and do interviews. Tina Fairchilds the GM is unprofessional. While I was there as a crew chief my shifts were understaffed, employees would come in late and not be reprimanded and there was a paper sent to our DM to fill out on Savanna Johnston. He filled out the paper sent it back to her teacher with unfavorable marks and the teacher sent one to our GM to fill out and she gave her favorable which was not the truth about her performance. I had issues with Savanna and the GM never approached her about the issues but Savanna lied on me to the GM and she discussed the issue in front of employees and customers with me. That was very unprofessional. It not fair to the owners to lose money because the morning XXXXX runs up labor and the evening shift and late nite shifts have inadequate staffing.I quit because of employees lying and stealing money on shifts.There is also a cook Robert Caldwell who said he was told by management to give certain employees a hard time so they would quit. I was told I could not work the same shift as my daughter but the GM and her don worked the same shift together. When I did work ad crew chief with my daughter some of the other employees told management I showed her favortism . They complained because she came in at three in the afternoon and I let her off first but I did that for everyone who came in first just not her.If you are not in the circle of friends wth the GM she does not want you working at that establishment.
Just thought you would like to know that one of your franchises just got a 49 from the health inspectors and old patrons don’t even go in anymore as the food takes 45 mins to get and it is cold when they do
The IHOP near me never answers the phone. I want to order take out sometimes but I can’t because they do not answer.
Lakeland Fl the IHOP buildings two of them should be redone the seats are so bad taped broken. They are so small for the city. Come on step up to the bar we need better and larger .Send some to see the condition its deplorable.
Linda 2016
Horrible experiencia . La comida se tardo mas de 40 minutos. Me arruinaron la noche.
Exijo me regresen mi dinero.
IHOP #3027 7830 N. Central exp. Dallas ,tx 75206
1000016 Jacob D.
Chk 1443 may01’16 07:40 pm $ 36.29
Manager Sam.
My husbands a server in humble,tx down on 1960. Let me just say that im disgusted on how this company works. You guys take away holidays and off days from the people working for you all. My husband has missed first birthdays first holidays etc. Hes a hard worker. Works nights. Barely gets any tips. Has to work on that pancake free sh*t even if its his day off. And works all holidays. Its sad to see your kid cry on thier birthday cause daddy has to work. Or on holidays. I was close to leaving my husband because he barely spends any time with us. He sleeps all day. Gets up and off to work. Aside from that he deals with really fd-up customers who call them selfs christians . Like miss julia can you please take your time to make different arrangements. Pls cause not even on holidays they make enough tips.
Went to the IHOP in Destiny (Syracuse, NY) party of 9. We were seated quickly…. the waitress right off the bat says just to let you know we only have 1 cook on today so it may take some time getting your food……we said that it was fine. My daughter orders a milkshake and the waitress says we no longer sell milkshakes and that they are supposed to be getting new menus…..that was issue #1….oh and I hope they do get new menus because they were filthy and most of them covered in syrup….. Waitress had us look over the menu and came back 20 min later to take our order. Half of my party ordered waffles, the waitress says our waffle maker is broken…my sister orders soup and was told they are not serving soup today…we all had to quickly change our orders… After a minute of discussing these issues with my family I go up to the waitress and tell her to just cancel everything, we were going somewhere else. Waitress proceeded to ask us how we wanted to pay for our drinks. My sister then breaks it down to her all of the issues and says now are you really going to charge us for these drinks? Waitress says have a nice days and walks away…I never got the waitresses name but it was 4/27/16 at around 1:30pm. This is not the first time we had issues here. I was actually turned away in March and was told they were too busy and too understaffed to serve me and my family. And never apologized for it.
We had a bad experience and I wrote an e-mail to let whoever know because I thought they needed to know about it. I got a response within a few days along with a gift card for the amount of our meal. We went a couple week later to use the card. It was a different day & different shift, thinking the issues we had the first time would not happen again. Well those problems did not but others did. I re-wrote a letter to the Area Supervisor who had answered me the first time. It was now been almost a month, with no response. So I decided to find another way to get this to IHOP, thinking that maybe going “higher up” will get me somewhere. Judging by what I’ve read here, it will not. But here goes… This is what I sent directly to the Area Supervisor.
Mr. Hinojosa,
I wanted to let you know that we did go back to the IHOP on Lawrenceville Suwanee Road in Lawrenceville yesterday at about 10:00am. It was worse than the original time we went!
The restaurant was only about 1/3 full with customers. There was nobody in front of us when we walked in but it took several minutes for us to be seated as there was nobody at the hostess stand or the register. When a young lady did come up, she did not say a word. She just grabbed some menus and started walking away. Not “Sorry for the wait”, “Hi, How are you?”, not “Please follow me”, not “Your server will be right with you”. Nothing.
While we were waiting for a server we looked over the menu. We decided what we wanted to order but still had not been waited on, not even for our drinks. We looked around and noticed a few other tables in the same situation. We could see the waitress station and there were three young ladies debating on which of them was going to wait on the table closest to them. Ten minutes later, we had still not been waited on and flagged somebody down who then took our order. We then waited and waited some more, still hadn’t gotten our drinks, so we flagged someone else down who brought us water. At this point, we still haven’t seen the one who took our order. We waited and waited. Other tables have also not been waited on either but the restaurant was not busy and there was plenty of staff, they just weren’t doing anything. We finally decided to get up and leave. On the way out, there was a man with his wife and child at the unattended hostess stand (next to the unattended register) and I asked him if he was waiting to be seated and he said an exasperated “yes”. I suggested to him that he not waste any more of his time go ahead and leave. We told him that we had been there for over thirty minutes and hadn’t been served yet. Just then a young lady came up to the hostess stand and started to say something but I stopped her by saying the same thing to her.
What I just described to you is absolutely absurd! They weren’t even busy! It was a weekday and mid-morning! The restaurant was less than half full and there were plenty of staff on the floor. I don’t know what is going on in this location but there is definitely a problem that needs to be fixed.
After having said that, my husband really wanted IHOP (which I did NOT want!) and so we drove all the way to the Buford location on Buford Drive. When we got there, it was completely opposite. We were greeted and sat at a table immediately. We mentioned what we had just experienced and a manager came over and apologized for THEM. He took our order and serve us himself and continued to check on us throughout the meal. He said he wanted to make sure we were treated like we were supposed to be treated and couldn’t believe what we had told him. I don’t know if you are the supervisor over that location as well but that man should be acknowledged for doing his job and doing it well. His name was Matt.
Going back to the original location in Lawrenceville…. We will NOT be going back there ever!
We stopped by the Lake Worth, TX IHOP this morning around 9AM. Traffic at the restaurant was light and the Greeter was also the cashier. After standing by the podium without any acknowledgement from the Greeter he continued to check out the customers wanting to pay their bill. After waiting for 3-4 payment transactions we asked the Greeter if we could just seat ourselves and was told NO!, that he would be with us shortly. This was very discourteous to us who frequent IHOP on a weekly basis. Guess what! We left and had breakfast at another restaurant; and there are plenty of competing restaurants. It will now be quite some time before we go back to an IHOP.
Visited an iHop this morning in Williamsburg, VA and received the worst service ever. I am used to an up front wait to be seated as has been the case most of the time when I’ve gone to other locations around he country but after being seated we waited 30 minutes before we decided to walk out. During this 30 minute wait “at our table” we never even received drinks. Our waiter stopped by the table twice with the first time to give us a long explanation about how busy he was but assured us we would be next even though he had four other tables ahead of us. He then went on to tell us something about his word being the only thing he has. His inappropriate complaining about being busy and unrelated side comments was something I have never encountered at a restaurant. Jaquanes next stop by our table was roughly 15-20 minutes later when he wanted to let us know that he had not forgotten about us. which resulted in additional waiting until I decided it was time to leave.
Just visited an Ihop in National City, CA. We got a gift card from someone and boy am i glad we did. The staff was all super great. My kids ordered kids meals with drinks, I got a salad and the hubs got eggs and sausage, etc. (Basically breakfast.) We got our bill and were floored…We payed $24 out of pocket in addition to our $25 gift card. Meaning my youngest child’s meal was over $8 including drink. She’s 6. Hardly ate. My salad had gross dressing that tasted like orange juice. It’s IHOP for crying out loud. Sub par food at best cost a family of 4 almost $50. We won’t be going there again. And if I get a gift card, I’ll sell it and keep whatever cash I can get.
Worst place I ever worked …. CEO Julia Stewart needs to see whts exactly going with the Franchise owners & these restaurants… I’m embarrassed to say I even worked for this company !!!!!!! Very unprofessional. As a Manager at one of the east coast stores I hated working there …, staff & managers getting high, walking around drunk ,,, having sexual escapades …. disrespectful to each other especially to Management… listening to music, talking on the phones… staff taking full advantage of GM…. dirty cooks, dirty servers,,,,,can’t pass inspection ,,, mice infested, you can smell them in the walls,….need terminate everyone and start over.,.clean house!! It’s sad..,,,,Julia beeds to find out whts going on
On March 17, 2016, I visited a I Hop Restaurant in Palmdale, CA. My husband and I ordered their special. Upon ordering, I requested egg beaters soft due to me being allergic to eggs. When she returned with our breakfast, I took a look at it and noticed that the eggs were not soft like I ordered them and asked her to take them back and requested soft eggs again (politely) . When she returned with my breakfast I asked her again if the eggs were egg beaters and she responded yes. I took a couple of bites of the eggs and my month, lips and throat started itching and tingling. At that time, I asked to see the manager. The manager came over to our table and I asked her were the eggs real and she replied yes. I told her that I ordered egg beaters and the waitress assured me that they were. The manager was very nice and kept asking me was I okay. I just waived my hands and told her not to worry about it. After leaving the restaurant, I told my husband to take me to see my doctor due to my month, lips and throat tingling and itching. Once at the doctor’s office, she injected me with Benadryl and prescribed Loratadine 10MG and Famotidine 20MG. I feel that I Hop was negligent in serving me eggs after telling the waitress Alejandr (327) that I was allergic to real eggs and therefore requested egg beaters. If I would not have went to see my doctor, the allergic reaction could have caused me breathing problems which would have been worse. I therefore request compensation for pain and suffering due to negligence I Hop’s negligence.
Egg beaters are made from real egg whites. Anyone allergic to eggs should not eat them!
Just wondering, has IHop Corp EVER responded to any comment made on this page, be it from a customer or IHop employee?
I ate at the Waxahachie Texas I hop yesterday by myself…waited forever to be seated because they were back by the kitchen chatting and laughing…finally was seated waitress asked me what I would like to drink I said coffee and a dr. pepper…she said ok it will be a few minutes I have to fix a salad…I said ok about 5 minutes later she brought me a coffee cup and a dr. pepper and said ur coffee is in the pot…lukewarm didn’t ask if I wanted creamer so I stopped another waitress and asked for creamer she brought it right away…all the while I’m watching my waitress just kind of mope around back and forth digging in her purse really acting strange…no one had name tags on…she was a yellow blonde Hispanic decent…just really acted like she didn’t want to be there…it was about 4pm…she finally took my order…I ordered a country omelet add mushrooms and spinach….she came back 3 times and asked add mushrooms and spinach I said yes ma’am all 3 times…still continuing to go back and forth digging in her purse acting like she really needed a fix or something….I went to the restroom while waiting on my food and it was totally disgusting…sh*t all over the toilet, stunk, trash all over the floor….very disgusting…I literally told myself wow I’m really eating here….when I got out of the restroom my food was on the table the next time the waitress came back she asked me if I wanted my ticket I said yes and some salsa please she brought both and that was the last she came around….very dissappointed….I live in a town where there is no ihop so I felt really special to treat myself to it but not at this one ever again
I use to work for IHOP in Nashville,tn and I was wondering why it takes so long to get a w2,because the IHOP in Madison or river gate has all my information but has yet to send me my forms so that I can file my taxes. If u could please help me with this I will be very thankful. My address is on file, my name is Freddie l hill Jr at Nashville, Tn 37206.thank you
Did you get your w2 I am in Goshen Indiana and I am a former employee IHOP the store I worked for sd they would hold my w2 that I could pick it up. However it was mailed out and my address had changed so my w2 is lost in the mail some where. I have called several times to get a duplicate copy and have gotten no where. One time I was told to call the a southbend store to get. So ridiculous, now all new management there and here I sit still no w2.
I had the most pleasant experience with one of the servers at the Hickory location.
We sat next to an older gentleman and his wife; I don’t know who they were by name.
We watched as this server greeted everyone in our section, he was endearing, moved quickly and acknowledged everyone with a smile, including us.
Here is the best part, the older gentleman was a Vietnam Vet
.I know because as your server thanked him for his service we could hear their conversation, the server (Corey) on his own dime, bought this couple their meal, it was the nicest thing I’d seen anyone do in a long time.
My husband is an Iraq vet, and it did him and me good to see that someone cares about veterans, and watch every customer be welcomed warmly.
I thought someone should know what a gem they have working for them, and we will be going back to this IHOP in the future because we are aware you employ such an outstanding crew.
That and I love the butter pecan syrup and pancakes (haha).
Thanks for reading, have a nice day!
~Jami Dixon (Customer Service Specialist, and former AAFES Assistant Store Manager).
Shame on you! One of your patrons posted their receipt from you Cesar Chavez Street location on February 16th at 3:03 am, served by DWAYNE. The receipt says “Black ppl” just above the date. Why do you think this is ok? Are all of your receipts color coded by race? This is NOT ok. If this is supposed to be a means for the wait staff to identify their customers, then perhaps you should revamp the system. I would encourage anyone who is in the “Black ppl” class to not patronize this establishment, or any other of your establishments that deems it necessary to categorize their customers!
Date correction: February 29, 2016
Wow I work for ihop I work for one of the busy ihop stores I’ve been a Gm for ihop twice and I have never had something like this happened at my stores or as a server. This is called stupidity of a child that’s took this order. And for to get up set about it there is no reason. You ma’am were not the person that this happened to. This is not something that happens every day or anything this is just stupidity of a child. I take offense of some of the things you said about ihop I have been with the company 11 years and I will never except horrible service or rudeness I want my customers to come hungry leave happy. Oh and Dianna Dwayne was of the black race to.
Well I was about to send a complaint regarding your store manager in Conyers Ga. who accused me of planting something in my food after I crunched on some unedible object in my omelette. As I stated to her my husband and I make 150+ a year. I don’t need to plant something in my food just to get an 8 dollar discount. She never even came to our table. I had to go and look for her after 30 minutes of her ignoring us. But after reading these comments here and a lack of response by corporate. It is obvious that you care nothing about your customers OR your employees. For that reason we will be severing our 40+year patronage of IHOP. We will never again set foot in your Conyers, Ga store or any other IHOP store. Thank you for showing how much you value your customers
I hear you, Janis. I know from personal experience that IHop Corp has NO interest in the concerns or interests of any of their customers or employees. The restaurant managers seem to be above the law and allowed to treat people any way they like as long as they appear to follow IHop SOP. Restaurants are inspected and graded twice a year but grades don’t amount to a hill of beans unless there are “critical” infractions observed on these days (2 out of 365). I have never known of Corp getting to the bottom of any customer or employee complaint.
I was appalled how the manager at 5628 Carolina Beach Road, Wilmington, NC 28412 named: Autumn and assistant mgr. is treating the employees.
Specifically on 3/13/16 Autumn was screaming at her employees who had a table of 12 people. The police were called because of the yelling and other customers left with their small children.
I have been going to this Ihop location for over 2 years now. I have observed on many occasions: Autumn yelling, demeaning, and just extremely rude towards her employees in front of the customers. I’ve also noticed a comment by: Janice Harris and I agree with her whole heartedly! Corporate should have stepped in.
I would like to apologize, I work at IHOP but not the one you had a bad experience with, I work in Calhoun ga and we would love to have you, not all Ihop’s are the same and I hope you give another restaurant a chance to prove me right.
Thank
Darla Snyder
I have worked at the same IHop going on 6 years despite the horrid work environment, because the money is good. This is a franchise restaurant run by a foreign national man who “controls” incoming guest traffic effectively controlling the income of every employee. The “favorites” get the best stations (there is NO rotation of stations) and the best looking tables, including all the known good tippers (there is NO rotation of seating). His SOP is segregated seating and discrimination against female employees and goes against ALL published IHop directives. Seating procedure is not carried out according to IHop SOP, tables that are “ready to be seated” are passed over for tables that are not, as consequence, some servers regularly earn 25% to 30% more than others. There is also discrimination against the older, veteran servers. They are made to “open” at 5:00am (this is a 24 hr location) because the younger “favorites” cannot or will not arrive that early, and made to work the more difficult stations (ie the big top stations which are also farthest away from the service area and dish area). Some servers NEVER have to deal with 5, 6 and 7 top tables that tip $2.00, they only have to serve nothing bigger than a 4 top. Any server knows that the tip percentage always averages higher when there are no big tops. The segregation is so glaring I can’t believe guests don’t complain. Two out of every three black tables go to the front or the back, but not in the middle where all the “good” servers work. You will see black tables seated back to back and side by side in the same area, but none in other areas. The front and back rooms are reserved for the trashy, dirty, ethnic, handicapped, old and stinky people, while the middle is reserved for the upper class, nicely dressed predominantly white people. I can almost understand the segregated seating thing, but not the lack of station rotation. Go ahead and seat like with like, but let ALL the servers have the pleasure of waiting of less than desirable tables. I’m sure the segregation and discrimination could warrant legal action, but I am afraid that calling attention in such a way would cause me to lose my job! As much as I hate the way my restaurant is run, I still like being a server and still make good money, even if I could be making 25% to 30% more if given the opportunity. I know my comments won’t get the attention of anyone at IHop Corp, I have discussed issues with them before and was given the run around and ultimately ignored. Nonetheless, I feel better getting things off my chest.
I’ve been a sever at ihop store #1500 in San Antonio, Texas for about 8 months I am 16. in late December I took a leave of a bsents due to family issues. It was about 2 to 3 weeks. when I had hasten back there was an older sever she’s 24 she had told everyone I slept with my manger, a cook and sever . I told two of my mangers no one did anything about it. As a week went by I felt so uncomfortable working there and told my mangers of
she doesn’t stop I’m reporting it as sexually harassment, it still continued. 2 weeks later I found my stuff in the trash. I was really really upset and told
a manager NO ONE DID ANYTHING.
I felt as though It was discrimination
because of my age no one took me
seriously. On Thursday February 11
around 5 pm I had to call in because I
wasn’t going to be able to make it
because I was still at school I wasn’t
gonna get out till 6:30 pm and I was
told if I’m not there by 6 pm to find
other job , by my GM who’s name is
Ali, that same day other sever called i
who has been there for maybe 5
months and called in several times but
I get fired? the time I have worked
there I’ve been a hard worker I’ve done
16 hour sifts many times because
other people didn’t show up for their
shift I’m still in high school I go to
school for 7 am to 4 pm and I go in to
work at 5 and probably don’t get out
till 12 am i an very upset I am a hard
worker. i was told to come in today to work at 3 pm i get there and told to leave because i called in. Many things need to change there.
Sitting in store #559:philadelphia, pa rising sun Avenue location. It is 29 degrees outside and 20 degrees in the restaurant. I asked our server was the air conditioning on. He stated that the manager cut the heat up this morning but nothing is happening. I’ve been here for 30 minutes now still waiting on food and manager. Nothing yet. Poor conditions and service
Dear Sir:
On Sunday, January 31st my daughter and I went to IHOP located in Plantation, Florida on University Drive and Peters Road. We were seated quickly, but it took at least 15 minutes for our waitress Alicia to commit to taking our order and when she did come her demeanor was lackluster at best…. No smile and she approached the table slowly. Once the orders were taken it took another 20 minutes for our orders to come. While waiting we noticed the manager stood around with some of the waitresses like a prince with his harem. Finally the food arrived. For my daughter fried chicken and mash potatoes and for myself turkey, mash potatoes and stuffing… The turkey was dry and although the first scoop of stuffing was okay… the second scoop tasted bad when I put a bite in my mouth. Immediately I could taste and smell it was spoiled. We called Alicia over who was extremely apologetic and removed the offending dish. She returned moments later and explained she took it off the bill and gave my daughter a 20% discount. Although appreciative of her act… Never once did the manager come out to apologize and as a 76 year old woman I have spent more than half of my life cooking so without a shadow of doubt I know the cook knew the stuffing was rotten to the core when he or she heated and served it to me. Needless to say as a senior citizen ingesting spoiled food I could have become extremely ill. SHAME ON YOU IHOP!!!
To Whom This may concern: Tyrone Jerry I’m a former employee determined unlawfully discriminated on.I was told by Manager Dawayne of IHop in Aiken, SC 29801.That the cook was his best cook a much important employee.Even though he assaulted by intensionally cause of Chemical dish water to flash in my eyes.Then becoming more aggressively cault by the assistant manager she reported directly to Manager Dewayne.That way handle it also didn’t any medical attention to myself. Plus after being informed interviewed again on open floor in dinning room decently ask questions concerns of the incidents. Apologize to me admitted he was wrong thing about these incidents were asked in my child Rachael Tyra Jerry Custody Case in Court aslo during Custody Case. My Parental Rights were Set terminated with Rachael Tyra Jerry afterwards. I know the man use come out to IHop to fix dishwasher took a liking to me taught me somethings about troubleshooting dishwasher. Instructions if thing he taught me get up and running. I did so a many a times. Even though I’m disable legally Manager Dewayne hired on that basis through Vocational Rehabilitation Aiken SC Branch .Through Mrs.Debra of Vocational Rehabilitation Aiken SC ,29801.That how I’m being treated to acknowledge wrongfully determination plus confidentiality issue .Again interviewed Tyrone Jerry recently This February 2016 same way expecting me call him .I with the outcome of this I am priority for decent job to help with my legal fee to regain Custody my eldest child. Sincerely Mr.Tyrone Jerry
It would be nice if you guys investigate your Benton harbor IHOP some of your servers are being Treated horrible by the manager “Pablo” I hear the thing that’s going on there and the servers and cooks are afraid to speak up because the thought of loosing there jobs and being threatened with him being friends with malik PABLO is sleeping with an employee and have slept with employees he’s never there when ever I come in and eat what manager comes to work at noon or leave for 4 hours at a time going to the gym getting hair cuts washing his car while the store is unattended he’s cutting people hours taking days from the ones he don’t like he’s getting checks in people name that are no longer employed let his brother stay clocked in past the hours he’s off work and he blames the other manager for complaints on his shift
Sincerely a concerned customer
WHY AREN’T YOU PEOPLE AT IHOP ADDRESSING ANYONE’S COMPLAINT’S OF YOUR STORES?
CASE #484256 NEVER ADDRESSED.
For all of the complaints i have read, THIS IS AN OUTRAGE!!!!!!!! Why haven’t corporate office/ human resource or anyone in the change of command, done anything?????? PLEASE: TO EVERYONE WHO HAS COMPLAINED AND NOTHING HAS BEEN DONE ABOUT IT, GO TO YOUR LOCAL NEW AND OR NEWSPAPER, TELL YOUR STORYS, COMPLAINTS, BAD EXPERIENCES….. LETS GET SOME FEATHERS RUFFLING!!!!!!!!!
I just started my new job at the Ihop in Bossier City, LA on 27 Jan 2016. It was a nightmare for myself. The shift started at 6pm and i was told to clock out at 8:30pm. I am supposed to be training for the Hostess/Cashier position. The hostess part went smooth, on the other hand, cashiering didn’t go so well because the manager on duty did not have the patients. From 8-8:30pm i pressed the wrong button twice and he told me to clock out and get out of his store. If i’m in training, Why have management do the training if he doesn’t have the patients? I’m supposed to return tonight at 6pm but he makes me feel uncomfortable to be trained by him. If i go in and mess up, what is he gonna do, FIRE ME!!!!!!! That would not be right because i need this job. Someone please help me.
For starters, stop spelling the word “patience” wrong.
on 1/15/2016 store #4783 the manager , I don’t recall his name but he was tall dark and had bald head. the man was very rude and unprofessional. and as long as he’s still working in this store I will recommend to my friends and family on Number store to eat at even if it out the way, no one should endure the type of unprofessionalism they practice at this IHOP. Harlem Ihop..don’t go there..
bossier city louisiana IHOP is the same way. graveyard shift
I would like to report two managers at Chapman Highway IHOP. Their names are Carole Croxford and Jamie Hunley. I do not appreciate how they treat their employees and call them liars. I would like to see action took
TELL YOUR LOCAL NEW AND OR NEWSPAPER
I wish to stay annonymous but I have recently started visiting the Decatur, Il IHOP store #5449 since the new owner and new management I have to say the food great and my server who stated she was new was excellent. So I continue to come however after a late night trip to IHOP I ran into I’m guessing the night manager I didn’t receive her name she is Mexican I believe she was very rude to tables around me myself included I’ve never seen a manager run a shift so poorly or talk to there employees so bad. I was astonished because we’ve been there several times during the day and never seen management like that. However I do like coming there I will no longer be coming late nights due to poor management.
I work at the ihop on peoples street located off of north state of franklen Rd in Johmson City TN. Management their is very shady and have been doing employees very dirty not to mention trash talking about our customers coming in. I experianced a problem with the assistant manager and called corporate , well someone called said they would come in and handle the problwm I fot a hand shake from a so called Mr Jhon and not a single word that was it. Now they are cutting me auper early and nit pocking at small things and being very very rude basically looking for a reason to fire me. Need help this is not right. Corey IHOP Employee
So here it is, I’m at the my old neighborhood IHOP, 2 North State Road 7 Plantation, Fl 33317 Location #36-186 In which I experienced the worst MANAGER customers service EVER!! I received in business. As an owner of a company I know for a fact it’s not easy satisfying everyone but having respect and concerns for new & returning customers is EVERYTHING!! I say that to say this I order from the restaurant to go. Taking the food to a family & friend. I received my order #442 not checking it thinking, their a reliable restaurant. “Boy was I WRONG” I delivered the food. And was headed back home. I received a call and pictures (quoted) “THIS IHOP GETS A F-ING F. Excuse the French, THE BREAD GOING BAD & I FOUND A PIECE OF HAM BETWEEN MY SH*T. I’M THROWING ALL THIS SH*T OUT” At that moment I was in shock so decided to stop back by the Ihop location and inform them of my concerns. Walked in politely asking to speak with a Manager. The manager comes before me. I inform her of the situation and the pictures. She looked at me rolled her eyes like it was NOTHING. Then asked me, If is she was pissed off like I was in the wrong for coming back. Bring the food back. I told her I dropped the food off already. Again she replied in a annoyed voice well what you want me to do. I politely told her I’m a regular customers here & a business owner as well therefore i don’t cheat folks out there money. As much as I don’t wanna be cheated out of mines. I want a refund or credit. She replied I can give u sum new toast like if it was a joke. I told her the individuals threw away the entire food. She got upset. I told her don’t worry I will contact corporate she then walked off rudely in which I asked one of the waitress for a copy of my receipt (#442). Then the manager returned trying to hand me $10.00 instead of the receipt, in which my total bill was ($22.45) excluding tip which left. I told her its not about the money the disrespect you have shown me in the little time I have returned states a lot. I rather eat and spend my money with a lower class restaurant with well groomed and considerate people, let alone a manager then a place with a manager like you. It I had not mentioning A higher level of action. You wouldn’t even tempted to resolve this matter. Therefore keep the petty money you seem to need it more then me. NEVER AGAIN will I purchase food from an Ihop with a manager of this CLASS. Cause customers service and concerns means nothing to her. Even at the point showing her the spoil pictures in her Ihop containers. IHOP really gotta start evaluating the managers they putting at there Establishment NEVER to BIG TO FALL!!
TELL YOUR LOCAL NEWS / NEWSPAPER. APPARENTLY CORPORATE ISN’T DOING ANYTHING ABOUT IT. IV’E BEEN READING SOME OF THE COMPLAINTS AND I AM NOT HAPPY OF HOW THINGS ARE BEING HANDLED
I feel your pain just started at one and that’s how I’m treated, worse station but have to help everyone else clear their tables while they sit and talk to management. Maybe I should move on if it’s already like this I can’t believe how many complaints just started at a IHOP
I went to ihop on Sunday, January 10th in the Golden Ring location, I was with my coworkers we arrived at 9:30 and ordered our drinks, it was nice until the lady threw our straws on the table, found it kind of rude but I just hurried and gave her my order as well as the others with me. We got our food and while we were eating all of the employees working that night were just watching us, I asked for a glass of water and when I she handed it to me I could see some little white particles floating underneath the ice, I didn’t feel like complaining because it was almost their closing time, we all finished our food and still being watched we asked for boxes and left. The next day 3 including me of my coworkers had an upset stomach and my girlfriend and I actually vomitted. I never experienced anything like this before it was the worse feeling ever.
TELL YOUR LOCAL NEWS AND OR NEWSPAPER
I went to Ihop in Palm Bay FL on 12/31/15 and the service and food was great…That being said I discovered they ran my credit card for a higher and although it’s minor it’s still not right that they did that. I contacted them on Monday was told they would fix it well 5 days later and had to call them and was told it will take 7-10 days for it to be refunded..I have never had a problem with this before and to have to wait this long is not good customer service…
I am currently sitting in ihop in HOMEWOOD A PM ALABAMA store number #4418 and it smells like natural gas and the food tasted HORRIBLE the manager was rude and one of the waitresses was rude had a nasty attitude AND was talking about the customers loud and rude. When we addressed the manager all she did was take $4.00 off the ticket. I will NEVER be in here again. Ever and recommend that No one visit this location ever again.
I went to the IHOP in Chico, CA a few days ago in the morning to have breakfast. First of all, the service was okay at best. I found a hair in my food, at which I asked for my food to be remade and the server was fast to attend to my request as she immediately called my order back to the kitchen (I could hear her voice from the dining area), apologized for the inconvenience and sent her manager Melinda over to speak with me and my husband. The manager was extremely rude to us as she rolled her eyes when we complained about the HAIR I found in a big steak omelette I had already started to eat… She refused to take the off the bill and said that it was impossible for me to have found a hair in my food, she went on to argue the it was a string from the steak when it was clearly a hair. Nonetheless, she insulted my intelligence, and had extremely poor customer service. My server handled the situation much better than she did, but not without the price of overhearing her chastise and belittle our poor waitress. Even when we were going to leave as we walked to the back of the parking lot, my husband and I was appalled to see the general manager smoking a joint next to (we’re assuming) her car. The strong stench of marijuana was nothing to misjudge, I cannot believe the person in charge of managing of IHOP in Chico would find it appropriate to smoke marijuana not only while on the clock, but AT THE RESTAURANT WHILE SHE IS MANAGING. Absolutely ridiculous. Worst experience we have ever had. Thanks to the general manager, I will NEVER be coming back to IHOP again. She seriously needs better training, she is completely unqualified in her position. Very unhappy and shocked at the lack of professionalism.
I’m at IHOP San Antonio tx IHOP # 1479
This is the worst IHOP restaurant I’ve ever been at.
We walk in here they sit us and she said “a server will be with you shortly” my dad said “gracias” and 15 mins passed and we got no server no utensils we had to get the utensils from the table next to us.we asked the lady that sit us if we were ever gonna get a server and she said yea and left and 10 more mins passed and nothing .no coffee no water .until we asked one of the ladies that has walked by several times and we told her if she could take or order , with a annoyed face she took our order and brought us our things.still no utensils .she came once to asked if everything was okay and just brought our ticket and left .we came to visit sanantonio and IHOP was our first breakfast choice .Never again!!. Bad service to Spanish speakers at least to us
Sir, I experienced the same type of service today at IHOP in Birmingham, AL (January 06, 2016). I was ignored for over 15 minutes, restaurant was not busy at all, several servers passed, never asked was my order taken, may I get you some coffee, your server will be, no eye contact or any-kind of communications. Then called the manager from smartphone and told her (D. Thomas) my situation. She did say that she was sorry and never follow-up with my order such as quality of food being hot, correctly presented and in a timely manner. No suggestions of any source to make sure the customer left happy and wanted to return with family and friends. Totally unorganized, non professional staff, minimum skill set, lack of quality customer service and training from the wait staff to management. Lousy and unsatisfied service. Most likely will not attend and recommend this IHOP again and to anyone.
So my kids father is workin at ihop in watertown sd and is ordered to pay childsupport they have been taking money from him over 1000 now and have keeped the money insead of sending it in. Is it ihops way to imbezzle money from it worker or just this ihop in genearl I would like a call back to deal with this issue 1 608 387 XXXXX
Don’t worry I got ur back dude watch!! I’m in this too !! UR not alone I’m also experiencing trouble with the same owner different issues though but things will be happening this week and they’re gonna start being held responsible! ! They’re priorities aren’t in order but they will be. Speak up with me!
Don’t worry I got ur back dude watch!! I’m in this too !! UR not alone I’m also experiencing trouble with the same owner different issues though but things will be happening this week and they’re gonna start being held responsible! ! They’re priorities aren’t in order but they will be. Speak up with me! And another one bites the dust.
TELL YOUR LOCAL NEWS / NEWSPAPER ABOUT THIS STORY AND LETS GET TO THE BOTTOM OF THINGS. THIS CANNOT CONTINUE LIKE THIS!!!!!!!!
My husband an I would like to take the time to give Ihop in seaford de a compliment. We had a waitress today her name was Maurica on the ticket it said her name an a number 107 if that matters. She gave us much more than amazing service. We were there for about an hour enjoying our lunch an having coffee. We watched her work non stop. We also spoke with a very nice lady her name was Rochelle I believe . We let her know that this waitress went above and beyond to her customers. Your company should be glad to have this young lady . I just wanted Ihop to hear a great positive thing because in restaurant business I know well a people complain easier than take the time to compliment . Thank you for the best Ihop experience we have ever received .
After my experience and reading all the negative(recent) comments I’d say watch for ihop to be closing soon
This experience ruined my Christmas. We arrived at the Thomasville location at 550 pm. We placed our order. Our server was very nice. The restaurant was not crowded when we arrived at all. It took 45 minutes for the food to arrive. My daughter’s never arrived, my husband and mines was wrong and we could not get drinks. Instead of coming back to help us the server kept taking orders from new people coming in. Our appetizer cancer with the food. I went and asked for a manager and he never came so I went back and he said very rudely he didn’t have time to talk to me. So I sat back down and waited. Keep in mind 4 of 5 people had food, 2 orders wrong and no one had anything to drink. My daughter finally said just to have hers taken off the bill and went to the car so I went back and asked for boxes so we could take what we had home and fix it so it was edible and actually have something to drink with it(forgot to mention we drove 45 minutes for this experience) guess what! They had no boxes. Surprise. So I asked could we please just have a drink so we could eat(my grown nephew has traumatic brain injury and trouble swallowing so can not eat without a drink) the server came back and said “my manager said you all can leave”! People were walking out right and left! On the way out I asked the manager for his name and he wouldn’t even look at me but a nice young man told me it was tavis. Wow, I have not been to this IHOP as we usually use the one in Albany Georgia. We are now on the drive home, all hungry, nothing to cook and I’m in tears. You all really need to talk to the poor employees working under this man and he needs alot of instruction on how to treat his customers. Maybe he was mad because he had to work on Christmas but that gave him no right to ruin ours.
My husband and I stopped in at a IHOP in Midland Texas , After traveling from Dallas Tx. We were very hungry. We have never had this experience happen to us before walked in stood there for about 20 minutes. There were 3 people before us I politely asked how long they had been waiting and they replied they had been waiting for sometime !!!!! My husband is a diabetic and had taken his medicine before entering the IHOP . I finally had had it I walked to the seating area , a young gentleman asked what I needed and I told him we had been waiting for sometime. He said come on I’ll seat you . I then mentioned to him that the people before us needed help also . The individual sat us down in the back of the restaurant . That is when I noticed tables were very dirty and food still on the tables from other customers!!!! Floor’s were discussing paper, food and who know
What else lurked there !! After being served orange juice from a dirty glass I said no way are we going to eat here !!!!
If your hungry please for your health do not
Stop there ! Off of I-20 NO NO !!
Ihop in Albany NY sells drugs out off there there food is no good they have sex in there bathroom please do something its dirty in there
I am sitting in your Milwaukee/Northridge location and basically all your employees are in back seating area. Talking about Pussy and Dick. Strippers. Talking about people not coming in to work. Our food was at best OK. I have never heard a server swear talking to a customer before until today. I don’t think I will be coming here ever again. Where is management?
The manager (Jessica) at your Orangeburg, SC location has no people skills. She’s rude to her workers and does not know how to treat them. She needs to go through management training again or be fired. I thought managers were supposed to help their employees? In my opinion, if you don’t know how to treat people, you should not be in the food service business.
I think you need to go in the comments section for the new store in Beavercreek, Ohio and read the comments left by one of your managers calling customers liars. I would be shocked if this is the message IHOP wants to use. We had poor service there this week but as I was leaving a comment about the service I read her comments and was shocked to see this from a management position.
IHOP off FM 78 San Antonio Texas is by far worst IHOP ever. You can sit there and look back and watch waitresses eat off customers plates. The manager is never available because he’s busy cooking. Hostess Uniform is always dirty, the coffee is horrible. They’ll have like 12 waitresses on floor for half a store and they complain because they don’t make any money. Had our waitress’s wig fall off one day. Just by far an awful place to be. Glad the Denny’s is a block a way
It’s 3:21 pm here in Carrollton, GA. There is currently 1 (count em, 1) waitress in this entire store. In addition to that, she’s acting as hostess. We had to wait to be seated, wait for our order to be taken, hope food isn’t cold when we get it. The waitress is sweet, doing her best, and apologizing like crazy. This restaraunt has serious issues. Might the problem lie with management?
On the internet today was an announcement that I-Hop was discontinuing soft drinks with kid’s meals. I spoke with a manager at the Louisville, Kentucky restaurant on Hurstborne Lane. The manager informed me that was not the case at “my franchise.” She was extremely rude, and ended my call by calling me “darling”, and “have a blessed day.” She hung up on me. For years my family has enjoyed I-Hop. As a matter of fact, for four years in the sixties I worked as a cook in the Reseda, California restaurant. As of today my family are now former customers, I strongly object to I-Hop trying to raise my grand children. (12 adults, 17 grandchildren, and six great grandchildren). Thank you for taking the time to read this.
I am a former worker at i hop in knoxville tennessee on lovell rd.
I have performed all my duties and more just to realize I wasn’t getting paid all the hours I worked . When I brought it to my manager’s attention (sabrina squires) she assured me she will help . After another two weeks went by and me constantly reminding her but yet still receiving no help , I got another incomplete check . I sat down and told her that I felt as if she was constantly dodging me about my money and her response was that she doesn’t care , I got fired thanksgiving night for storming out unpleasant with the situation, the next day I wrote a complaint letter and was told they have no time for me . I handed it to another manager who then gave it to the person who the complaint was about and she read it then asked me to leave , still this issue has not been fixed, and I honestly DON’T believe she filed my complaint. I thought managers were supposed to help their employees ?
PLEASE TAKE THIS STORY TO YOUR LOCAL NEWS / NEWSPAPER BECAUSE AFTER READING MOST OF THE COMPLAINTS ON THIS WEBSITE, THIS IS AN OUTRAGE. YOU ARE NOT THE ONLY ONE AND THIS TYPE OF BEHAVIOR MUST NOT BE ACCEPTED. APPARENTLY CORPORATE OFFICES / HUMAN RESOURCES HAS NO CARE IN THE WORLD. WE MUST PUT A STOP TO THIS TYPE OF BEHAVIOR.
On Sunday , November 29,2014 I ask the night manger located at Westbury,NY,11590 to shut down the music and she said no sage only can lower it down. 20min pass music wasn’t lowed down, so I ask her again and then barley lowered it down. The music was still loud, what upsets me more was that we was the only one in the restaurant and she still didn’t lower the music down or turn it off due to my hearing problem. She wasn’t polite at all and was very rude. This is not acceptable at all.
The all the IHOP in Utah I been to there costumers service sucks,waiting 20 mins to get settled and then another 20 mins to get our drink and then another 30 to 40 mins for our food and this is on a dead day and it’s worst on a busy day…..never coming back they should hire some better people.
I was recently employed at an IHOP located on FL 44 in Wildwood, Florida. This location is a hostile work environment, if I’ve ever known one. I’ve brought it to the owners attention on a few occasions. Now I’m bringing it to the attention of whom ever listens/reads this on the corporate website. This location, is not franchised. It is locally owned. It is poorly managed. Gets little business, highly staffed, by staff that complains about the ‘CHEAP’ guests. When its not the cheap guests at all, but, the poor management. That over schedules the floor staff. I’ve talked with the owner who says “what to you want me to do?” I have replied send staff home as they complain and put negativity in the air. The owner has also said, “we never know how busy, we’re going to be.” I’ve worked in restaurants, now, for some fifteen years. Its called a monthly projected sales forcast….Lastly, the owners have favorites, including the General Manager. And make one elderly lady whom has an ill husband cry EVERY shift she works. If not several times a shift. Someone stop these monsters, please. I quit this am, after this elderly woman came to me for help. She was too intimidated to go to the appropriate person in fear of humility. A huge deal was made because I picked up the dallas key, that I didnt even need to use, to help her fix her error. In our new computer system. Also no one received training on this new system.
TELL YOUR LOCAL NEWS / NEWSPAPER ABOUT THIS BECAUSE APPARENTLY CORPORATE OFFICE SEEMS NOT TO CARE OR SOMETHING WOULD HAVE BEEN DONE ABOUT IT
My fiancé and I went out for Thanksgiving and visited the Yuma Az ihop. I’m thankful that I have something to eat and hate calling food ‘SLOP” in this case that is exactly what we ate. I served in the military and the food was outstanding. My advise to ihop is to stick what you know best “Pancakes” and stay away from Thanksgiving meals. Everything in that meal was not fresh all boxed. IHOP ruined our Thanksgiving meal “thanks”.
Me and my boyfriend visit ihop on Mercury Blvd, in HAMPTON VA last Sunday and the service was amazing. Our server Vonnie was full of happniess and very nice. She made sure we had everything we needed to prepare us for our breakfast last Sunday. If she wasn’t available, she made sure someone came to check up on us. I’m not from Virginia but I will recommend anyone to go there to eat. The entire staff was nice from begaining to end! Wonderful experience. Great job Vonnie, we will be back very soon.
I am telling everyone to boycott your restaurant because you do not allow seniors to order from the senior menu for breakfast after 10pm. A child can order after 10pm from the kids menu. You have 2 menu’s one says “Anytime Menu” this means Anytime. I photographed every page and no where do you state I can not order from the anytime senior selection. There is zero senior on the 10pm till 6am menu. What’s up and why do I have to pay the non senior price after 10pm…
went to the new ihop in auburn maine. after waiting for almost an hour for our food for my family it was luke warm at best and my wifes was cold. my daughters waffles could have been used for bricks.my chicken was well overcooked as well.after deliberating what to do, i asked my waitress to see a manager which never came after 7-8 minutes.so upon walking out without ever seeing a manager or our waitress again a couple asked if our meal was bad. they to said theirs was terrible and could not eat it. i think they were on there way out to.after expressing our dissapointing experince to others at our destination in lewiston many people had heard of the same type of service. and one person experincing it as well. i certainly would not recommend this placeto anyone!
Visited in St.CHARLES Illinois at around 7pm on a Saturday night. Was seated promptly and treated very well by all 3 of the staff, Caleb was our server and Alicia and Jennifer we’re available for us. We visit regularly and love coming. Keep up the good work staff and food is amazing!
My husband and I went to IHOP on 250 close to Garfield in Midland, TX. Our waiter was friendly and had our drinks on the table in less than five minutes. He took our order with a few minutes after serving our drinks. We both ordered the breakfast special, mine with waffles and my husband with two butter pancakes with dollops of cream cheese between the pancakes. We asked for the bacon to be a little crispy.We received our meal in a timely manner, however, the pancakes were on a small plate with the cream cheese dripping off the plate and my bacon was way overcooked. Tasted burnt. I don’t understand why the pancakes were on a small plate and why the server would put it on our table dripping all over the place. When I was getting up top leave, you could see a trail of cream cheese up to where I was sitting. When I went to pay my bill, I brought it to the server’s attention, telling him I would have never served that plate to a customer. All he could do is apologize. The services at the IHOPs has gone down in this area. The employees don’t care about the place or the service they give. They clean tables and wipe the food crumbs and papers onto the floor. What has happened to customer services? I know, it just doesn’t make sense. After this, I really don’t know if I ever want to go back to IHOP in this area.
Today we ( a party of 3) went to the IHOP in South Burlington Store #3255. We had been seated promptly and served with our drinks with in minutes, our order was placed and 40 minutes later we were told by the waitress that our meals would be out in a few minutes. During these 40 minutes a couple was seated at the table in front of us and 4 people were seated across from us. 10 minutes after the waitress told us our food would be out in a few minutes, the couple in front of us received their food and the table across from us recieved their food, 5 minutes later our food was brought to our table ICE cold, when the waitress returned with a plate that she could not carry out with the others I asked her how long our food had been sitting waiting as it was cold. She said I an send it back and they can warm it up or I can get you all new plates, I told her we did not have time to wait another 45 minutes for our food and I dont want my food warmed up I want it hot when it is delivered, she told me she could take 20 percent off my bill and I told her that was not acceptable and that I would like to see the manager. She comes out with the waitress that had waited on the table in front of us ( who I assumed was the manager) and asked me what the problem was I proceed to tell her and she also stated that they could get us a fresh plate or give me 20 percent off my bill. I said seriously 20 percent off a bill of food I can not eat, she said well I can give you a bigger discount it depends on how much of the food you eat. We tried to eat the food but it was to cold and disgusting. They came back by and asked if I wanted my bill or the bill that they were going to correct depending on the food I ate, I said yes I would and I would like the number to your corporate office and the number of this store. Minutes later the 2 waitresses come back and told me that the meals were on the house and they hope that this experience doesnt stop me from coming back. 5 minutes later I have this young man in jeans and a plaid shirt that looked like he had slept in it lean over my table with his hands cupped to his face and just stared at me, I asked can I help you, he said I was told you wanted to speak to me, I said about what, he said your meal so I asked are you the manager, he replied yes so I once again tell my complaint and he proceeds to tell me the same story and I say no these meals were free according to the waitress and he stutters and said oh yes mam they are and here are 2 free entree coupons because we dont want to loose your business. WELL TO LATE BECAUSE YOU HAVE NOW LOST IT!! First you may want to get employees who know the rules of your restaurant, if your management dresses like they just crawled out of bed that is pretty sad and you should address this as well. There are so many issues in this restaurant you might want to make a visit and check out your staff. I would like a response to this complaint as I want to make sure someone is actually reading these or if this is the way this company does business all the way around. HAPPY VETERANS DAY TO THE SOLDIERS THAT WERE THERE I HOPE YOUR SERVICE WAS BETTER THAN OURS
I went to the IHOP in 59 and Kirby in Houston TX and I Saw a Small XXXXroach in my table I also have a video is disgusting
We go to the I-Hop in Silverdale WA, at least two or three times a week. The food is excellent and the staff are very friendly and fast, and we travel a lot. The dishes are removed before we leave. They call us by name, and even open the door for us to leave. The manager is one of a kind. very friendly and makes a great impression on everyone.
The staff is always looking great. We have been going there for about 4 years. We drove to Bremerton Wa before they moved to Silverdale. I would recommend this place to anyone that loves Good Food, and friendly service.
My boyfriend and I loved eating at ihop. The first time we went there the service was ok although it toke forever to get the food. The second time it toke awhile also. Today we waited to be given a table then waited 10 minutes befor we could get our water from a waitress that said she was not our server. She left and still no one came so we walked out. We spoke to the manager she she acted like she didn’t give a XXXXX. We are NEVER going to ihop ever again. I have never seen worst customer service anywhere else.
I’ve had the same experience twice this week, very disheartening. They will not stay in business long if this issue is not corrected soon!
I came to the ihop in San Rafel Ca in 4th street at 11pm and the guys wouldn’t let me go in ( this is the 3rd time this happens ) even though the closed til 12
We went to Ihop because kids eat free tonight and my son wanted a scary face pancake. My daughter wanted a kids menu pancake…she didn’t want the strawberries or candy corn…so we went with a funny face pancake instead of scary face pancake for her. We ordered 2 adult meals with drinks…as our waitress mentioned we had to buy a drink for kids meal to be free. When bill came, it had all our meals on it. We had to ask twice for kids’ meals to be removed. Manager was rude and said the kids’ meals were 2 seperate offers and only 1 is free because we can’t combine offers. There were 2 kids and 2 adults…the kids meals- per advertising- should be free. The manager was arguing with me and extremely rude. It makes no sense for 1 kid pancake to be free and the other kid pancake to not be free because one is scary and one is silly…tell me how insane is that???
We were at one of your locations in Amarillo, Texas earlier today. To be exact, it was IHOP #3003 at 1711 E-I40, Amarillo, TX 79102 (806) 220-2715!!! Although the restaurant was not busy as it would have been had it been during a “rush” time, we had to wait at least 15 minutes to be seated! There was just not anyone of the workers at the front desk area, and after looking around, the only place any of the workers could be seen was in the kitchen area!! As always at every IHOP that I have ever been to any where, the food was GREAT, OUT STANDING!!!! It was the SERVICE that was AWFUL!! The 1st set of silverware that the waitress gave me, had a fork in it that still had FOOD on it, but yet it was wrapped up with the “fairly” clean knife and spoon by a napkin!! The 2nd set of silverware was STILL NOT CLEAN, but I took a napkin and some of my drinking water and wiped it down. At least I was not afraid of using it after that!! After we finished our meal, we waited from 30 minutes to 45 minutes before finally almost screaming across the dining room to get our waitress’s’ attention, that we would like to get our ticket!! We have been to this particular IHOP before and NEVER has the service been so poor before!! Needless to say, WE WON’T BE BACK!! But we thought that you should be aware of how it is being run!
Good evening
I just wanted to let you know that my service at the ihop on allerton avenue in Bronx NY. Has horrible customer service the waiter was very rude and has absolutely no customer service skills what so ever.
He did not even greet us just asked ” are you guys ready to eat” . Then i ordered a pumkin coffee which i took one look at it and noticed something was wrong and told him i wanted regular coffee. Once he bought me the bill i noticed there was the charge for the pumpkin coffee and i asked him if he could not charge me because i didn’t drink it it was horrible. He told me ” no you ordred it if you didnt like it thats not my problem ” i asked to speak to a manager and no one ever came back.
Is this how a customer should be treated? This is horrible i will never go to that ihop or any other ihop ever !
I went to Ihop on 69th Street in Upper Darby, PA. Items that were listed on the menu was in the store at all. Horrible Service. The pancakes came out cold. The manager was very rude and ugly. On top of that she throw the fork at me.
To CEO Julia A. Stewart,
On October 17, 2015 I had registered as a guest at the Microtel Inn & Suites at 3740 Tanacross Dr, Fort Worth, TX 76137 for the ICING Women’s Event in Fort Worth Texas where Terry Seville Foy was the Host. However, I wanted to have a nice breakfast somewhere that I hadn’t been in awhile. So I started to go to the “Waffle House” but I chose “IHop” Store # 1457 instead, which is located at 3860 N.E. Loop 820 Fort Worth, Texas 76137 (817) 838-0022. Since I was a visitor from Ruston Louisiana and my first time visiting Forth Worth Texas, I wanted to spend some time in Forth Worth to get know the area. Since I did not have a rent-a-car I decided to take a nice walk to the IHop restaurant because it is right across from the Microtel Inn where I was staying.
Mean while, as I was walking I wanted to find an ATM machine to get money out so I can pay for my meal. So I entered the IHop restaurant and it was a little crowed but not to bad. I had asked a simple question to the cashier, if there was a ATM machine in the restaurant or somewhere near by where I could get cash. The cashier was very sweet and polite and she said that there might be one near the shell gas station but there was not a ATM machine inside the restaurant. All of a sudden the host (Randy) immediately decided to but in to the conversation very abruptly and rude as if to brush me off and get rid of me quickly for some reason. However, I was dressed professionally and I carry myself professionally everywhere I go.
Finally I found the ATM machine and I went back to IHop, as I entered the doors I had asked the cashier for a reservation for myself and she said that Randy would be the one to make sure my name was on the waiting list. Randy did not acknowledge me as a guest. However, I noticed when I was talking to the cashier a couple came in behind me and Randy acknowledged them and put their names on the list immediately. So I just looked at Randy as I approached him and he said ” do you have a name” and I said yes my name is Gail.
Most importantly, I wanted to see how long it would take before I would be seated. It took about a good ten to fifteen minutes before I was seated. But Randy did not call my name. After fifteen minutes I approach the desk where Randy was standing and he told a waitress to seat me. If I would not have checked my reservation he would have given my seat to someone else. Maybe it was because my skin was just a little darker than his or he was just having a bad day. I don’t know but Randy has to realize every black person does not steal or rob. Emotional and verbal abuse is one of the worst treatment anyone could experience. Sometimes it is not always the big things it starts with the little things. I didn’t do anything wrong and business is by word of mouth.
In closing, I have worked in customer service for over 20 years and I have learned when your dealing with customer’s it is not all about you. Sometimes you have to put a side your own bias, prejudice’s, and beliefs aside when comes down to serving and helping people. I enjoyed my breakfast and the waitresses were very attentive. If I were a restaurant manager , Randy would be mandated to take a re-fresher course in customer service and one written warning, third warning will cause for termination. I would like an immediate response back to me at your earliest convenience.
” He who water’s other’s water’s himself ”
Thank you so much
Miss Gail Frelot
The Springfield, IL , sunset Drive, location is beyond TERRIBLE with service. The Manager MAURICE is viciously RUDE & Past the measures of Disrespectful. He refused to give me the corporate number also. Not only does he disrespect customers, he disrespects & yells harsh things to the employees. After he disrespected me & called my so many names he did the same to the waitress (who gave me nothing but good customer service). Bottom line, that manager is A Mess & needs some disciplinary action. The employees under him had WAYYY more respect & Better customer service than he ever will.
I went to your location in Avondale AZ, off Dysart Rd. We were seated right away. Yet 15 minutes later, we we’re still waiting for an offer of water or anything else for that matter. The dining room was not full. The wait staff were busy cleaning a few tables. Yet, no one attemptef to serve us. I finally asked for a manager. The waitress response was “can I get you something?”, I replied, “yes, a manager”. Manager, finally arrived, and I advised that we’ve been sitting here waiting without so much as water, until I asked to speak with manager. He was totally dumbfounded or just lacked training on how to respond. I finally advised we were leaving, his reply” I could be your server”. That guy had sores or healing zits on his face and totally lacked social skils. We left. I’m NEVER going back and have will continue inform others of my experience. Get it together IHOP!!
I recently went into a I hop in Lawton Oklahoma last night and was seated and then told someone will be with you ok waited and ask again was told someone will be right with you a couple was seated after we was and served drinks and food more groups came in and was seated and served , we was never served drinks didn’t even ask us . We just left very poor service in the night . It was around ten pm. I will not be going back there.
I am at the IHOP in Stillwater, OK and I am experiencing horrible service. I asked to speak to a manager and the server, Laci told me it would take 30 minutes for the manager to come see our table. The server was rude and did not take our order until I asked her to. The wifi does not work which is crazy because I brought my laptop to study for mid-terms & enjoy a nice meal. IHOP is known for their wifi. I hope the manager is able to see this comment so that he can fix the servers here because this isn’t the first time I have received bad service here.
I woul never go back to ihop even they would feed me for free for the rest off my life no thank
This was the most disappointed think I experience today I sat there for 15 min no one reach out to ask me if I been helping i would never go to any ihop ever and my life again 4562 lake worth Florida 561-434-****
To whom it may concern;
My name is Rob Meredith I was employed at Lynchburg VA IHOP under Clyde brumint. And I have included an email below that I sent him for your evidence and understanding. I have been a DM for over 17 years for a major company that closed down. I turned down several jobs that I can’t get now because I came to give IHOP a try. I have never seen anything like what happened to me. Such immaturity and unprofessional behavior. I got a call after 8 hours being at IHOP that my wife had a mini stroke 2 hours away. Clyde said go buddy and I did, and after a couple of days Clyde let me go cause he couldn’t find my wife’s name at the hospital I was in. Are you kidding me? There are 11 departments in that hospital and I had all her doXXXXents and discharge papers. Basically he called me a liar, questioned my character and my integrity. Who does this? Who acts like this? I have been put in a financial devastation here. I am 47 years old, never been fired or wrote up in my life. I should have at least 3 weeks pay under my belt already and I haven’t even got paid yet to begin with. I’m told to go to labor board and get an attorney with all my proof and my story. This is ridiculous and I want you to be aware of this situation before I go further. Below is the email as well.
Regards,
Rob Meredith
—— Original message——
From: rme****@yahoo.com
Date: Sat, Sep 12, 2015 1:00 PM
To: Clyde;
Subject:Rob Meredith request
Clyde,
I am in a real frustrated state of mind here. My wife IS STRUGGLING and the insinuating of my character and integrity is in question doesn”t sit well with me at all! Between our talk Monday and Tom”s and I talks and learning there, I can”t see how you would think I”m not capable of this job.
I have ran districts for God”s sake. So I”m not going to leave this mark on my name, it doesn”t sit well with me, your basically calling me a liar. So I don”t have to research the owners name and HR managers info I would appreciate you emailing me there contact information so I can show them Amy”s charts, paperwork, and discharge papers to show them it”s despicable letting me go.
I”m only getting an a 8 hour check for Monday and that”s just not going to cut it for me, should be 3 weeks pay by now. this is wrong and you must know that. I was ready to come back Thursday so really only missed 2 days for a freakin mini stroke my wife had.
ANYONE ELSE WOULD HAVE STAYED HOME, BUT I MADE ARRANGEMENTS FOR FAMILY TO BE HERE SO I WOULDN”T MISS ANY TIME. I also lost a chance for another job so I could come there, so do the math, why would I jeopardize this one????
So I would appreciate their information please So I don”t have to go to labor board on this. Its shame too, I see all the things I can do there.
Rob Meredith
276-252-****
** weal rd.
Chatham VA 24531
A group of us went to IHOP (Cocoa, FL) after the club around 2am Sunday morning 9/27/15. Two of us who were on the same check placed our order and asked that the appetizer be put in right away. The waitress, Chantal, said okay. Well at 3:10 she came over and informed us that our food would be out after the group of people who had just came in. She forgot to put our ticket in. Needless to say, we walked out.
I went to IHOP for breakfast with my wife Sunday morning and we waited 15 minutes for our food. I told my wife this is why he stopped coming to IHOP. Also we asked the waiter to get ketchup and cholula as she was walking away she stopped by another table and got thier drink order. My wife and I waited for her to bring the condiments back and it took her moresponse the 10 minutes. I then told my wife that she never gave us any syrup and that she never came over to ask how we were doing and if it’s any thing else we needed. I seen another waiter go to the table next to us 4 times asking if it’s any thing they needed. My wife got so frustrated that she went up front and ask to talk to the manager and put in a to go order. The Manger came out and talk to her, but he had no concern to our issue. I then waved to him to come to my table so that I could talk to him as I was explaining that we stop coming to IHOP because of the same reason he had the same look on his face of no concern and that my complaint didn’t matter to him. So I ask for a manager over him he stated that it was not one, so I ask for the corporate number and he stated he did not have it. I will be expecting an email from someone.
I am sitting here at the Ihop in Stafford Texas receiving THE WORST service EVER. I am here from out of town and I had to beg for a menu and called the manager in order to get decent service. I will not be back. I use to love I hop
I just wanted to inform you about the Conway, AR location. The IHOP there has the most disgusting drug-invested employees. No one knows what they are doing they are so high. The manager seems to allow her employees to smoke marijuana on the premises and smokes with them. There appears to be much nepotism and favoritism amongst the employees as well. How embarrassing for such a well known chain. It is absolutely appalling that you’d allow a business to be run like that.
I drove to the IHOP in Pascagoula Sunday evening to have dinner with a friend. We parked our vehicles and walked up at 9:50 to find the doors locked. A hand written sign stated they would be closing at 10. The sign illuminated on the building clearly states open 24 hours. Are there more hours in a day than I am aware of? Looks like a possibility of false advertising. Why have a sign that says open 24 hours if you are not going to be open. Unsatisfactory!
Your Charlottesville store is a very trifling and discombobulated store they don’t have a district manager and every employee they hire quits because the store is all out of wack the general manager as of now is a perv the cooks are nasty they don’t wash their hands or use gloves they pick the food that fell on the floor up and put it in the fryer and then put it back on the plates customer service is bad and the store is nasty the only reason they pass inspections is because they have informants from other stores letting Them know people eat for free everyday servers touch the customers food after this I’m letting the health department know that the store needs to be shut down and I will do everything in my will power to make it happen if you don’t and this is your Charlottesville va store
I went into IHOP for lunch today (South San Francisco) at the airport. I waited to place an order to go (ten minutes) no one came (I’m 6’3″) the waitress was a Hispanic lady named Martha. Another customer walked in and Martha walked over to help him (ignoring me) the other guy told Martha that I was first, she still decided to seat him. I told her to have a nice day!
Obviously Martha was not trained appropriately or at all! I wasted 15 mins of my lunch break. Martha was RUDE, annoying and focused on seating members (tips) instead of customer service. I’m not sure who hired this person, but needs to be terminated for not training her.
I am taken back that IHOP employs individuals like this. I better head to a better restaurant next time.
Went to IHOP in North Beach Miami on 9/7/15 and had the MOST HORRIBLE EXPERIENCE. We made several attempts to place an order via phone for take out to be rudely hung up 3 times as we watched the personnel pick from the parking lot!! Upon going inside and notifying the staff that we wanted to order but were hung up on the manager began to obnoxiously tell us that we hung up the phone (which makes no sense whatsoever) and then lied and said she picked up and put the call on mute!! We didn’t hang up and the manager became annoyed and irate with us . Instead of apologizing she yelled ,cursing and screamed she didn’t have to service us and to get out of her store. She pointed her finger in my face and flailing her hands In a combative fashion. We asked for her name And she refused to give , did not have on a name tag and then finally have a fake name of Maria. We requested a phone number for corporate and the store number she refused to give the info and said get it yourself!! This manager whose name I later found out is Estella is a liability to this establishment. I’ve never been more humiliated, disrespected degraded and mistreated in my life. I have placed a call to customer relations and have the entire situation on video which I intend on posting on social media.
Finally got a chance to go to the new IHOP in Laurel MS. It was bright, clean and beautiful. We were seated immediately The store was not too busy but the table and booth on either side of us were occupied. Servers passed us many times taking care of these customers. After 10 minutes or more I stopped one of them and asked if she might take our order only to be told they were in the middle of a shift change. Then she walked away and so did we. As we left not one of the several employees standing around spoke to us. We have no plans to return.
My family ( husband and our three small girls) and I just left the ihop @ 1300 South Kings Highway, Myrtle Beach, SC. We go to ihop every time we travel and Today’s visit was by far the worst. The wait was understandable, as they were busy bc of labor day weekend. The waitress was rude bc we weren’t ready to order our food as soon as we were seated. And as we were eating our breakfast, a roach crawled across the table and over my daughter’s food before my husband could kill it with a napkin. He immediately showed it to the waitress amd told her what happened. She just stood there for a minute and finally asked if my daughter wanted another plate. When she brought the food, We got to go plates and went to pay for our food, as my kids were officially grossed out by the roach. While passing for our food, My husband complained to the manager at the register. She just said “it happens” and gave him the receipt and said “next”. Not only was the service awful, but the roach, and the fact that even the manager didn’t care, that really disgusted me. I will not be eating at this particular ihop again.
The new IHOP in Laurel MS is horrible! We stood at the front desk waiting to get on a seating list for 20 minutes while the girls talked and took a to go order. Then finally we were seated and waited 25 minutes and no one even came to take our drink order. There were so many servers walking by and a few huddled up talking. After 35 minutes with no one bothering to get even a drink order we decided to leave. By the way they weren’t busy but seemed over staffed. I have been a server in a fine dining restaurant before and I just don’t see what the problem is with this new restaurant at all…everyone in town is already done with our new ihop. We won’t be back! I don’t expect this new store to stay open long with current management or staff.
I am absolutely disgusted by my visit to the Mt Airy store in Maryland. The manager Sam came to our table after the food was delivered cold. When he approached the table his attitude and the way he carried himself was repulsive. He looked dirty with greasy hair and a horrible smell of Marijuana and stale cigarette smoke. He looked like he should be in a truck stop diner. He was rude and offered to warm the food. We had already waited 40 minutes to get. The young girl waiting on us also smelled of Marijuana when she delivered the food. As if they had been outside smoking weed while our food sat getting cold in the kitchen. I have never be so discussed in my life. I am sad to see such a place as well know like that not drug testing employees and allowing such behavior at the job as well as someone that doesn’t seems to care about hygiene while working in the environment.
Lol food places like ihop wouldn’t have employees if they drug tested
terrible service, laurel, ms asked for creamer for coffee,waitress said they are fixing creamer in kitchen, (little creamer containers already pre packaged) never brought them, coffee was lukewarm, took about 30 min to get eggs and pancakes, only about 10 customers total, other customers going up and complaining had to finally ask another waitress to get our waiter to bring our check, talked to manager, he said they should have told you you would have a long wait, ill get on my staff, goodbye.very unsatisfactory, we wont be back and will tell all our friends
I am a former server of ihop. Just today I had quit I would like to leave a complaint on store number 2124. The new ihop on 39th and rainbow in Kansas City Kansas. Without further ado I will explain complaint.. Working there I had gotten no break, there were times where I would ask for a five minute break at the least just to kind of refuel, and rest a little so I can get back out there and serve people and still provide great customer service and I was never given a yes for a break, the only time I was ever told to go on break is if I was working a double and even then I was told to clock out when eating a meal. so you are not compensated. Another reasoning for why I had quit is because we have this whole new ihop thirst goal going on, where all of the stores in a district compete for highest beverage sales. My store had one the fist week, I was granted a $50 incentive for being the top server in my store for highest beverage sales which motivated me even more to help keep my store at number one in our district.. Turns out we had won the second week, and the current manager (Seif) had put up on the wall announcing we had won the second week of the thirst goal but chose not to reveal the servers with the highest beverage sales, instead he explained that he wasn’t going to give out the incentive he was going to keep the incentive for the shortage of money that had came up missing in the cash register when the other manager was working there at the time (Britney Morgan) . If I didn’t win the second week then that’s fine but I know we won the second week and we all busted out butts to make sure we did everything to win that second week to hear that the money isn’t going to the ones who deserve it’s going towards the money drawer because of shortages. It sucks that the servers have to pay for it out of incentive when it was done on the managers clock I believe that is not fair and that that is what a manger is there for is to makes sure that does not happen on their hands instead of having it happen and choosing to take from others to fix a mistake going on in your restaurant under your watch. Another reason for why I had quit is because I’m tired of being talked down on and I’m tired of being yelled at.. I’m the type to accept constructive criticism so I can better myself and better myself so I can give people the opportunity to enjoy their dinning experience with us. But once you mess up on an order by accident and or forget to add something in or have any questions about something you get talked down to and you get yelled at.. I’ve seen plenty of servers come and go within the two months I’ve been there and its commonly because of this reason.. Mind you I am only human and I had shared words out of tiredness, anger abd frustration before quitting. But I want to be the one to speak up about it and let headquarters know what’s really going on at the IHOP on rainbow and 39th in Kansas City Kansas. I’m a big believer of treating your co workers with respect and doing everything you can to help one another and better one another so you look good as a team. And to make the work atmosphere enjoyable not like a burden like your forced to come to work everyday even though you don’t want to be there. Be these are by far the biggest complaints I have I would like to address towards corporate headquarters on store number 2124 if any questions, comments or concerns please feel free to reach me thank you -Jonathan Garcia
My son and I went to breakfast to the IHOP on Flamingo Road in Cooper City, Florida. We waited for 30 minutes to be seated , while half of the restaurant was empty. The excuse was that the kitchen was backed up and they couldn’t seat anyone else. I asked to speak to a manager 3 times, and no one ever came to speak to me. They told me that the manager was busy doing accounting. We left without eating, and you can be certain that I will never go back to that place. Several people said the same.
8/26 – My Husband and I are senior citizens. We frequent the I-Hop in La Verne, CA. Recently, we notice a sign posted “Senior Special. Buy 2 drinks, one entree, get the second entree for free” We decided to try it out. Being a “senior special” you’d think we could’ve ordered from the senior menu, like we normally do. But, the server told us we had to order from the regular priced menu in order to use the “senior special” What we normally order from the senior menu is the talipia fish and roast beef, which costs about $9 each. The same items from the regular menu are priced at about $13 each. The least expensive drink is coffee at about $3 each. We figured we’d go ahead and order from the regular menu, since we would be getting a free entree. All totaled, we expected to pay about $20, but were surprised to see the ticket that did not give us a “free” entree, but only deducted $9. Overall, we paid more for the “senior special” than we would’ve paid ordering straight from the senior menu, without the special. Talk about bait and switch. We brought this to the attention of the check-out person, letting them know “the sign reads “free” entree, not $9 off. He gave us the impression that he was telling a supervisor about it, but, came back and said “That’s what it is – $9 off. If you like, you can come back tomorrow and tell the manager about it. What??? – no manager on the premises. This is one of a few negative experiences that I have had at the La Verne I-Hop regarding “specials” . It’s like they’re making it up as they go along. This is the first time that I’ve ever posted anything like this,. But, enough is enough. I-Hop, you are officially on my crap list of restaurants that bait and switch.
Oh Geeze.I am sitting at ihop on Broadway or holliday in Wichita falls Texas
Right now the 2 groups if customers ate using the most foulest of language. “F language as loud as they can with no employees asking them to be quiet or leave!!!! You got to be kidding me!!!! I’m stupified!!! I will never come back
I went to ihope a couple of days ago and it was the worse . First we sat waiting for about 30 minutes then we order waited about 3 hours for the food when it came the food was cold . We paid 76 dollars never will i return to the ihop in ga on Lawrenceville hwy
I have been to IHOP on Sterling in Kansas City, Mo numerous times and each time I got the same results. The waiters and waitresses Do Not Care about the customers and neither do the managers or general managers spoke to them in several occasions and they will not replace your order after it’s been missed up I usually always get the Big Steak Omelette with hash browns on the side and either they forget them or put them inside also I had hair in my food and they only wanna compensate you 10% off your meal I have called the several times to get my order correct ed and been pasted around from person to person so my advice would be to NOT EAT HERE THEY DON’T. CARE ABOUT SERVICE OR CUSTOMERS!!!!!!
Me and my mom went to ihop San Bruno CA everything was fine we ordered our food and the then we got our food and we started eating as soon as my mom started eating she saw a long peace Of hair in her food . That was really disgusting now we will eat ihop… They should just close down poor service and disgusting food .
I have a friend that works in the one in Mishawaka Indiana and they get tips but a waitress that normally tips her is taking her money and mamagment doesn’t care and shes afraid to lose her job but this isn’t right a hard working person deserves every tip and time she’s there raising a child with two jobs no sleep just to get ripped off i don’t know who gave this guy the manament position but popping pills and shooting up with illegals in the back isn’t my kind of place to enjoy my breakfast /lunch/dinner its discussing to know workers eat off of plates after customers are done with them the one whose stealing gets away with murder and sexual harassment and the hard worker gets squat no help from management nothing just ignore and forget while she looses the money she work hard on I complained before and you guys send me to that dumb manager like what is that gonna do he’s the problem so why am I gonna go talk to the problem for?? I will keep on complaining til something is done to that specific location
The restaurant stold $24 by overcharging my credit card from a $76 bill which included a gratuity charge of $9 bring the total charge to my bank at $99. After a week a calling to speak with Ike Barakat, GM I was told that he’d investigate but would not give a full refund. I will be telling everyone of the theft that happened and this location durning a time where countless travelers were visiting the Kansas City speedway area for events. Who knows how much more money this company has stolen from their customers.
I decided to go to IHOP in Miami on 36st and I felt so unwelcome there it was me and my BF then to others we had just been sitting waiting for someone to seat us for 10 mins before the two other walked in but no one came but soon as the other two came in they were seated right away while we waited btw we are black the other to or white and a white lady seat them it took for one of the black guys to come over to seat us he was saying it’s okay that just was so rude of someone we all are human on top of that your on your job bad look Ms.LADY !
Went the IHOP on meridian blvd in reading PA and it was the worst experience ever when it comes to the employees. The waitresses look like they are on some kind of hard core drug slurring theirs words and giving ATTITUDE when asking what was it she was trying to tell me. Upon leaving I seen a few workers from the back of the house including a lady MANAGER smoke weed behind a bush across from form IHOP. It looked like an episode from the70’s show the were all in a circle passing it around. I guess if a “MANAGER” sits down with their employees to get high it’s ok for the employees to get away with it. Never again will I go to this IHOP again. I think It’s just as bad as going to MARIA’S on penn st. But at least over there the employees are responsible..
I am a resident of Inglewood, Ca. my family and I had just left the Double Tree hotel in Torrance the morning of August 2, 2015 where we attended our family reunion. My daughter and her four children were visiting from here Junction City, Kansas where her husband is stationed in the United States Army. We decided to have breakfast at an IHOP in Torrance once we were able to find the nearest location we arrived at 24631 Crenshaw Blvd,, Torrance, Ca. 90505.
Although it was a long wait we decided to wait it out. We were all sitting outside but where I was sitting was just to hot so I decided to leave my family outside and went into IHOP. I sat in the waiting area while in the waiting area I saw a Caucasian man with mingled gray hair come in he begin showing some pictures to the employees of IHOP as the communicated with one another. I thought to myself he must be a regular customer who is showing off some family pics.
As I recall while we were still waiting there was a lady who appeared to be Caucasian or Hispanic short in statue there were approx 2-3 IHOP employees talking to her and it appeared as if they were whispering to her for some reason, I thought to myself since she was alone maybe they will give her some special consideration because she was alone and find seating for her. I remember seeing her seated alone at a small table not far from where we were finally called to be seated.
I never imagined what had transpired prior to her coming into IHOP while the rest of my family were still sitting outside near the parking lot apparently they didn’t witness the course of events that were connected to what I witnessed inside of IHOP. When we finished eating headed out to the parking lot, suddenly I heard my daughter screaming, “Somebody hit the car!”
She was hysterical standing there crying with her four children. My daughter and I proceeded to go back into IHop and ask if they had a camera, when one of the female African American employees said oh is that your silver car the small car that was hit? And she said that was Raya, my daughter said how do you know that, she was surprised to find out, the employees knew all along that someone was responsible for hitting the car and was also told about the man who had witnessed to accident. Showing them pictures on his cell phone and asking if they had an intercom to announce that someones car had been hit. There response was NO!!! When she went to get the manager whose name was Blair, he seemed a bit insensitive when he said she came to them and said that she had hit the car. All I can say to that, you can hear them calling customers from the outside as well as inside how else would the people inside know then their party was being called? All the employees agreed that they knew the lady who hit the car and that she is a regular customer and when she comes in they will get her insurance information for my daughter, my daughter willing left her information. When the lady returned to IHOP the Manager told my daughter the lady refused to provide her information and changed her story, denying that she hit the rental car while it was parked. Leaving my daughter held responsible for the inconsideration of the staff at IHOP. Let me say we had enjoyed the food the service was great as far as eating was concerned. But when it comes to dealing with real life situations maybe the employees at IHOP need to be trained on empathy, simply by placing there selves in a situation such as this. In closing in my earnest opinion IHOP should compensate my daughter due to the fact that all of this could have been avoided if they would have just announced when it happened. Instead of trying to cover it up to protect one frequent customer who apparently lied, has resulted in my daughter filing a hit and police report and submitting it to her insurance company leaving the burden of a 500.00 deductible is simply outrageous really placed a hardship on her family visit for an enjoyable event deeply angers me. I sincerely hope and pray that someone takes the time to response to my complaint with the satisfaction of reprimanding the Torrance IHOP for their insensitive and unprofessional response to a situation that could have been avoided…
Thank you for your consideration in the above entitled matter…I am deeply sadden about the course of events and lack of resolution…
I can’t believe no one ever responded to this mom. I am calling them again today. It is so sad how they are handling this matter.
Just a complaint about the IHOP in Searcy, AR. I have got a few friends working there and they said there is black mold over the ceiling and in the kitchen. The manager said pipes have been leaking that it’s not a big deal and repainted the ceiling tiles. I have not ate there since I heard but I have got a few friends that have gotten sick eating there. Searcy is not a very big town and the word will get out fast. The employees have made complaints but they still have yet to do something about. I mean I wouldn’t want to be sitting at a restaurant table and have water from the ceiling drip onto my table because the ceiling tile busts.! This place already had bad service when I have ate there now this. If it don’t get resolved it will go viral
Thanks
I went to Bayshore NY IHOP. Horrible decision! They tried to seat us near the bathroom. I declined and asked for a table on the opposite side. The host took my name and said I would have to wait. I said that was fine but I asked why we couldn’t be seated in the table that was empty. The young man said that someone else was waiting for that table and gestured to a white couple that was also waiting. I said ok and we sat and waited. The young man told two other employees that Mary was waiting to be seated on the ‘brighter side’. I noticed they were looking at each other strangely but chose to ignore it. The white couple was then seated elsewhere which I thought curious. Two white couples were seated; one of them in the seats that we had indicated and requested initially. That’s when I said, “You have got to be kidding me.” The employee immediately said, “I just came to the desk. I didn’t realize you were waiting.” I replied that I heard the previous guy tell him and he looked right at me and my son. Additionally he walked right past us to seat TWO more couples. I asked to speak with the manager who apologized and said that they were new and he would speak to them. He was not interested in even hearing me out but he offered to serve us himself. I told him thank you, but after that shameful treatment, I wouldn’t feel comfortable with the service or the food. I guess he didn’t realize this was not the first time that I had a bad experience at IHOP. Shameful how they treat the black patrons. Always seating them by the bathrooms and servicing them last. I cringe to think what they might be doing to the food. Not the same server, but the same treatment. What kind of training are these people getting?
Went to IHOP 3300 Princess Anne Rd Va Beach in Lands town Commons this morning at 130.manager and waitress smoking next to entry.no host no greeter.the security guard got the bussed to seat us.no waitress for five minutes so we left.a cook and another waitress walked out in front of us to smoke as well.second time I have had a bad experience out of third visit.next time I will eat at home.never again I hop..The Village Inn should take over your lease.They would triple the revenue just by having great management!
I live in Alexandria,La. I went to the iHOP here and it is horrible. There was a African American Manager i think they were calling her La La. She is always in the parking lot when i come at night time on weekends usually around 9:00 or 10:00pm before i go to the club. They said its her kids and grandchildren that is always out there with her and i don’t know if they pay for their food and drinks or not but i always see her giving them food in bags and drinks but i don’t never see them paying for it. My server was named Paulette she was the best, her friend that was working as a server named Brittany was the best too they were so polite and helped us with everything but the manager is always rude and talking about people like the customers and her employees. Every time i go she is never doing anything. Y’all need to do something about y’all’s managers I went in the morning time and the General Manager was walking by and grabbed napkins off of our table and said we couldn’t have but one per person i think that is not a good idea because when people eat they always making a mess or dropping food and we are going to need napkins. So i quit going in the mornings and started going at night and it is still bad business! Our food took almost 45 minutes to come out that is too long. Please do something about this business! I do not want to step foot back in this restaurant. Alexandria,La 71301
My mother and went into IHOP on 51st Avenue & McDowell in Phoenix, AZ, where I paid $23.00 and it was deducted from my account 4 days later. On July 8th that same amount was deducted again and 4 phone calls later to managers who were aware of the problem already, and almost a month of fighting I still have not been refunded. It only took them 4 days to deduct my account the 1st time but again its almost a month and I Have not been refunded,,, Isn’t that HACKING into your account and stealing…BE AWARE DO NOT USE YOUR CREDIT CARDS AT IHOP
Denied service to black family! I have video footage. There were 16 of us family members, it was roughly 2:30am on July 31st. Just finished a night celebrating our grandmas 90th birthday party. We walked into ihop at cascade station in Portland, OR hoping to get something to eat. At first the waitress said ‘when you have a lot of people you need to call in early and let us know before you come’ yes that is understandable when there are 16 of us. Then they said ‘it will be a long wait’ we said that is fine we will be patient and wait. Then they come back out and say ‘we can’t serve you there’s too many of you.’ ‘Morgan’ says we need to leave and keeps rolling her eyes and says a racial slur ‘Bye Felicia’
My last visit to an IHOP in Houston was nothing less than a nightmare. This nightmare happened on Thursday July 30/2015 at around 4:30 pm. I had just left St Luke’s hospital at the medical Center and took the Metro train to the Northline Mall area. I had just had a procedure done. I am disable as well as a diabetic. I was feeling weak and needed to eat something because my sugar was low. I live in Freeport, Texas and travel to the Houston Medical Center for treatments. I always visit IHOP in Lake Jackson, TX just a few minutes away from where I live. Once when I was in Houston my daughter took me to an IHOP on Crosstimbers this was over 6 months ago but I remembered where it was and since the Metro train left me in that area where I had to wait for my ride to come and pick me up I decided to get something to eat. When I walked into the restaurant, there was two tables already seated, and I waited a few minutes before I was seated. Finally, after no service for 15 minutes, a waitress came to my table to inform me that they could not serve me unless I paid up front because the manager had told her that they had had a bad experience with me before. I told the waitress that was not so because I had not been to this restaurant and that I needed to speak with a manager. Soon afterwards, a rude Hispanic male approached me in his mid to late 40’s. His unprofessional thug like demeanor, and loud accusations of me having done something wrong and to leave
caused me to believe that he was ready to assault me. I tried to explain that he had the wrong person. Anything and everything from there on out was instigated and twisted, as to make me a bad person. I feared for my life and I was very weak. I do not believe he was a manager because he sure did not act as one.
I was approached by a rude, unprofessional person who had the appearance of a thug and looked like he was ready to assault me. It was a Hispanic male in his mid to late 40’s who came and told me I had to leave ( and continued to accuse me of having done something wrong) and when I told him that he had the wrong guy, everything from there on out was instigated and twisted, as to make me a bad person. I feared for my life and I was very weak. I do not believe that he was a manager because he sure did not act as one. This person, in my opinion, did not have any experience as a manager and the title was too big for him I have never been so insulted and embarrassed. Had they called the police and accused me of being the vicious person they had had a bad experience with before than the police would believe them first and ask questions later. He rudely accused me of having been there before and causing a bad experience. I had no idea what they were referencing. (They never told me what it was) as a senior citizen and just having left St. Lukes hospital for an outpatient surgery, I was weak as well as scared. I am a resident of Freeport, Texas and I did not want any trouble. I am a regular customer of the IHOP in Lake Jackson, Texas. How can someone representing IHOP accuse an innocent person, without any proof, just because that person may look like someone else. I truly believe these people were probably not present when the disorderly person did whatever he did, and I probably resembled the other person a little and they targeted me for the confrontation episode. They were all very unprofessional. They were slanderers and defamatory persons. Accusing me falsely and maliciously of something, I was too far away to have done, and I still do not know what I was accused of. This experience needs investigating. Please inform me of what the outcome of this matter because this experience is very unsettling and it cannot stay that way. This group of individuals I hold accountable for the uncalled actions they took
Worst service ever we went to i hop on my son’s birthday with my family omg there was a huge fight this lady was pinching her year and half old baby to eat baby was crying screaming and mom wouldn’t console her child and we report the matter to the management it turned ugly manager was not professional at all so that lady with crying child came to our table approach my sister and call us fat XXXXXX all crap my kids were looking and create a scene the Gm was on clock no sight of them we had spent $300: for food and left we call the store manager never returned our call for two day’s and he did ,he wasn’t sorry at all our time money wasted please don’t ever go to ihop on Manchester by the airport
I went to IHOP this morning at about 5am and my food was cold not cooked completely. I had my waiter send it back and the second plate wasn’t right again but I kept it anyway . During my visit the cook in training didn’t speak English and the host /waiter didn’t speak Spanish. Total lack of communication made my visit bad. A new cook should not work by them selves . I got a discount on my meal and was ok. As soon as I got home I wasn’t feeling right the meal I purchased made me and my company ill and I was upset. So be aware that this restaurants food made me and my company ill and to not eat there.
I was just at ihop in hackettstown NJ! I had the worst experience! I had my 2 year old my 15 year old and my 1 year old with me! My daughters fork tasted like soap but we were never approached by the waitress to see how things were. When our food was handed to us strawberry syrup was dripping off the plate on to my clothes. Our food was cold. To top things off a customer told me I needed to take my 2 year old out side. He was crying for about a minute. I consoled him and told my daughter let’s hurry and eat. My child wasn’t screaming he was crying. I told the customer IHOP is a family place and he made nasty remarks to me and put me and my children down. I had to ask for a manager which came and offered to move me and my family across the restaraunt. He said nothing to the man humiliating my family. I said we would just like to leave and the manager said ok that’s fine. I am shocked at the way the manager handled this situation. I will not return!
I will never go to IHOP on Lapalco Blvd. Marrero LA The waitress who was African American refused to wait on us, we are Caucasian. So I suggest IHOP should read the reviews from the Marrero, LA IHOP! or just shut it down! Unless they are requesting only African American Clients. So the best way to let people know POST ON YOUR FACEBOOK PAGE!!!! Because IHOP Corp doesn’t care
I was working at the Ihop on Silverlake and 288 the manager name is Alberto San Juan it’s clearly to see it’s alot of discrimination there ,Mexicans take care of their own but a guy name James went to jail he was a cook if he would’ve gotten out of jail Alberto was willing to hire this child molester back I let all the managers know 2wks ahead of time I had to turn myself in to do 2wks he told me to call when I get out which I did for him to tell me I was replaced so I called the district. Manager and the way he handled me was omg it’s racism but I hired an attorney for this matter I have so much I need to tell corporate about this Ihop
I’m currently employed at the ihop in Southaven mississippi… I have witnessed several things from management… Jesus is the manager at this ihop! I have recently been discharged from the hospital due to so much stress that it has caused me to hurt myself… He yells at me and other employees daily! He makes us feel as though we are trash! He has sexual relations with employees and I know bc I personally heard him on speaker phone! One former employee had an abortion at his expense! He gave her money daily as well as the use of his credit cards.. He offered me a place to live when i was homeless in return of sleeping with him! Upper management has been contacted on several occasions and noting is being done! This is a business and it should be ran like one!! The food has roaches crawling all over it and it’s just being put aside and nothing is being done about it
Horrible experience I left my passport on accident called 40+ times and either got a no answer and couldn’t even leave a message or someone actually answerd and hung up. Literally no words just a pick up and click. Still haven’t been able to get anyone on the phone it’s been 7 days.
I have been a customer for IHOP since I’ve moved here in 2013, the food is always good especially since I am a big breakfast fan. Not too long ago I stopped coming to IHOP on Dorchester road because of service and management on night time. The manager was not professional and was quite immature, I don’t know her name but she has red hair and a rude tone, she didn’t really seem to care about anything while she was at the table so I stopped coming to IHOP for quite some time but recently my niece wanted to go to IHOP before a movie and to try the new banana pudding pancakes, Mandy was out server and she made a very big impression on me and my niece, she was curtisous, attentive and always had a smile on her face. The food was great as always and I also noticed they have a new manager. She maybe of Hispanic decent because I heard her speaking Spanish to another table. She was very nice to us and she seemed like such a happy person compared to the other manager. She made us feel welcome and said she’d hoped to see us again and we promised we would return so I will be returning due to Mandy and this new manager. I am more than happy with my experience and will recommend IHOP to all of my friends and family. Keep up the good work!
Horrible, horrible experience at the Iflop in Winston Salem NC on university parkway. All I wanted was hot pancakes…. Short attack. Nothing too complicated. What I t the first time was cold pancakes…. The second time, still cool pancakes. Not warm enough to even begin to melt the butter. When I asked for the manager, I heard the staff yelling about me in the wait station and kitchen. The server came out and when I questioned her about the pancakes and said they had just been put in the microwave. Yummy, rubbery pancakes….. When the manager came out she lied and said they were fresh. So I told her what the server said about the microwave. The manager was rude, unprofessional, uncaring and should not in any way be in customer service. I called and reported it to corporate headquarters… Let’s see if I get any response back.
Was at the ihop in West Nyack N.Y and had a very bad experience . We went with another family who were senior citizens . We asked the waitress if kids eat free after 4:00 and she said that they dont do that when on line it says they do so we-placed our orders anyway and asked the waitress for two separate checks the waitress left and then a few minutes later some lady comes to the table and tells us that in order for us to get the 57 cent pancake deal the other couple would have had to site at another table. We asked why when we are two separate families and she is paying for her family and I am paying for mine they would not give us the $.57 deal if she got the senior discount. Then we asked for the manager her name was Sonya Martinez who was extremely rude. We also asked for a corporate phone number and was told there was no number. Was also told the owners name was brian whitch was a lie. Will never go to ihop again.
i live in the small town of Millington, TN… ive had this problem multiple times so im starting to think its a common practice at this location. i like to call in my order to go but i often get a busy tone so i normally just drive up, the place is always nearly empty, not to mention the attitude ive gotten from the cashier taking my order at the door. today and the time before this it rang to be answered, and no one speaks. i hang up, wait, and call back only to still get a busy tone. i think theyre taking the phone off the receiver so they dont have to work… ive been coming to this ihop for years so id hate to stop coming back because of your staffs lack of job etiquette.
I called the Tunnel Rd location in Asheville, NC and a girl by the name of Melissa answered. I inquired about the 57¢ special to which she replied, “That ended at 4pm today!” Then she rudely hung up the phone. Disrespectful girl didn’t even give me the opportunity to tell her I still wanted to place several orders to go and NOT meaning the special they were running. When I called back to speak with the manager she answered again and informed me she was the manager. I politely commented to her about her nasty attitude to which she was unapologetic for. I have eaten at this place for several years, generally twice a month and have never received such horrible service!! I can guarantee I will never eat at this place again….AND I will tell every single person I know to NOT visit that location. Considering I’m in the hospitality industry and I deal with large groups of tourists, as well as local customers, who inquire about places to go to in our town, it’ll be quite a few ears the negative comments(s) will be reaching.
I am at the IHOP in Bay Shore NY. Coffee is cold! Food was cold! Place smells like wet mop!
Went into IHOP in Riverdale ut this morning with my wonderful wife. After the waiter took our order, she brought it out, we stated that we would like toast instead of pancakes. So she brought us out some burnt toast and told us she would not charge us for it, how nice of her. Then we asked for a glass of water because none was brought to us. So we figured with the service that provided warranted no tip, but she took it upon herself to correct the receipt and put a 1 bellow the dollar sign to give herself a $10.00 tip and also correct the receipt making a 3 out of the 2 I wrote. The manager was nice and gave us the 10.00 back, but that does not correct the problem. I hate theives!!!!
Today is Sunday July 5, 2015. At the IHOP at Route 440 in Jersey City,NJ, there is red Hyundai Veloster that parks blocking the drive way into the customer parking lot. This particular entrance goes directly into the handicapped parking spaces, thus inconveniencing the handicapped, clientele.
This is not the first time that this has happened and my complaint to the manager on duty at the time, falls on deaf ears.
It seems that the same manager is on duty every time this red Hyundai Veloster is blocking the handicapped entrance to the parking lot, thus making me believe that this vehicle belongs to the manager on duty. If it does, that would explain the inaction by the manager.
This is such an inconvenience to the handicapped customer and a slap in the face by IHOP to all their paying clients, that I am sure that they just pass up on IHOP and go to the next handicap friendly restaurant…I know I did.
Perhaps if corporate were to respond to this blatant disregard to the customer, then this manager would not think that he has carte blanche on the parking at this IHOP.
I patiently wait for a response to my complaint from IHOP.
Fom a disgusted customer.
Went to the IHOP in Goshen Indiana with my family tonight. The waitress Alexis was very rude and rolled her eyes when my 12 yr old son asked what different toppings they had for stuffed French toast. Then they had some promotional pancakes that my parents wanted to try with the toppings on the side and the waitress told us that she would get fired if she did that because it was too tough on the cooks. When I asked to speak to the manager this lady with nasty gold teeth and neck tattoos came up to the table. Said she was the manager and then proceeded to tell my parents that IHOP will not permit them to put the toppings on the side, unless they wanted to pay $1.00 more. Really?!? So then I asked the manager what the cooperate office number was and she told me that she had no idea and that I would have to google the number and then she walked away. IHOP will not allow them to provide good customer service but they allow their management to walk around with uncovered neck tattoos? Also all the name tags were blank so I had to ask everyone their names. The only employee there that had a name tag was this guy name Austin. He was very professional and provided us with great customer service and even found me the corporate office number for me. He also refilled my sons drink. The female waitress Alexis and manager Deana completely avoided our table to the point where my dad had to ask for the check at the end of our meal. Did I mention the manager walked passed the table numerous times and even gave the check to the customers that came in after us?!? Rude rude rude. Bad customer service and unprofessional management. If could suggest something to the general manager of Goshen indiana IHOP it would be get rid of trashy unprofessional management and put someone like Austin her place. He made my families experience more enjoyable and he acted like he’s was truly sorry for the inconvenience. I will never eat at the Goshen IHOP when Deana or Alexis are working. It is the most upsetting that Alexis was snotty with my son. She is RUDE!!!
What’s the big deal with tattoos on the neck don’t judge others wake up it’s the 20 th century not the 1800. I have a tattoo on my neck and it’s not as dramatic as you are making it seem
We had to wait over 30 minutes to be seated and the servers were rude and there were at least 6 tables open only when I asked did I get seated. Then when we ordered our food they sent a pancake order that I wouldn’t have feed a dog had to complain to get it done right the servers were rude rude rude this was in Hampton va mercury blvd restaurant
I have text messages that prove that management smoke weed and comedic such buisness on company grounds!!! I have smoked weed with the General manager and the assistant manager!
I worked at the ihop on 6820 loch Raven and Taylor in Baltimore md 21286 #556 they sent me home cause i tired to walk away from a situation that i knew was going to get worst Tyrnia Washington sent me home because i tried to let it go i agree to what she was saying but she kept on nip picking this ihop is terrible the cooks severs selling Weed foodstamps crack all that money crazy stuff flies all over your food cooks not really cooking people food correctly the cooks call servers out the names XXXXXXes and all i hope they fix this ihop the GM is a nasty person so change this i hope around or shut it down cause it
Out of control
A friend I know worked her 2nd day there and cried again! The manager is mean, talks awful to.employees and customers notice!! He is very unprofessional, disgusting and can not believe he is a manager!! Shame on IHop!! Never would recommend anyone to work there! Fairless Hills I hop, PA. So shocked and saddend!
I several months ago I wrote to corporate office about me going into an IHOP new my house ..i orders a chiken sandwich with fries and she I received it and bit into the sandwich I found a nail….i had bit hard enough to hurt my bottom Toth . They said they would investigate and get back to me . But nothing ever happened unfortunately they don’t take this very seriuis . I was hoping for more had faith corporate would have done something but all I got was a 20% off my meal after chipping my tooth…whR a shame ihope should not b in business.
I really did not have to take this step and I am going to go further if something is not done but I recently worked at
IHOP #3141
4936 Centre Point Dr
North Charleston, SC 29418
I only worked there for 2 almost 3 months after being fired in a actually ILLEGAL manner I love working at IHOP for the most part other than a couple of things most of the staff are wonderful however some of the servers are very lazy and DO NOT and WILL NOT do THEIR JOB, some of the cooks are rude, sloppy and incompetent on making sure customers get there food in a timely manner and not wait for 45 mins and my biggest problem is how a manager takes out there problems (from there personal life) out on the servers I was told when I was hired that you are to leave your personal life at the door but that is not the case with this manager but anytime I was unable to show up to work I had doXXXXentation backing me up and I was unable to come in because of a very bad double ear (both ears) infection to the point of I was unable to hear and mind you I HAVE A DRS NOTE I was told and I still have the text to prove it that this manager did not care whether I had a drs note if I did not come in I was fired and mind you it was not even that manager who told me it was a server and a shift leader who text me he could not even get in touch with me so if something is not done I will take this up the chain of command and I will have my attorney start working a case.
I don’t think this will work. It seems you don’t care about the customer complaints on your site. I see no apologies and no responsibility at all from you. I am only commenting here to give you one more chance to handle the Renner Rd, in Columbus, Ohio incident. Or at least to respond to it. The mistreatment of another human being to that degree is appalling.
When another customer discovered a homeless woman, she invited her to eat with them. Your server refused to serve them then and claimed they have dined and not paid for their meal before. They were willing, upset about it but willing, to pay for the meal upfront. Instead your server and manager had the police escort them out. Because they were too much of a wus to ask them to leave themselves. Not only did your restaurant turn it’s back on a human being in need (something you come to expect from corporations, sad as it is), but they intentionally blocked another person from helping her. I am disgusted at this. I am absolutely appalled that you won’t even stand up and say that your stance is not to downgrade another human being. That you will look into the situation. We all know you aren’t going to do anything about it. Because that would require work ethic that your company apparently lacks. But your silence speaks volumes, not only do you not care, you agree.
I went into our local ihop to place a to go order. I was discussing with the manager how I do not like the “fluffy” omelettes at waffle house (I was ordering an omelette from ihop). The manager of course goes on to bad mouth not only the omelette, but everything Waffle House. Anyway, I notice on the menu ihop puts pancake batter in their omelettes!! WHAT!! So I ask them to please leave the PANCAKE BATTER out of my eggs (they said they do it for texture). So I get home and take one look at my omelette and know something is wrong, but I taste it anyway. It was horrible. I called ihop and told them they must have put the pancake batter in when I explicitly asked them to leave it out. You ready for the reply I got?? The manager asked me if I just asked for no batter or if I asked for REAL EGGS??!! What, real eggs! It’s a friggin OMELETTE! By definition it is an egg dish. But not at ihop. They “use a powder substance that has many of the same things an egg has…kinda like an egg beater” along with pancake batter…this from the manager. I paid $17. For this trash. It is inedible and not only will they not give me my money back, they won’t let me pick something of equal value off the menu. They will remake the same trash for me. Suddenly a fluffy omelette from Waffle House sounds delicious! Real eggs in all their dishes!
Hi the iHOP at 889 MD 3North Gambrills, Maryland has racial problems. The manager Evelyn refused to take my call after I called in my complaint. The complaint is the cashier did not want to open the cash register (because I’m Black) and did not ring up my take out order. Actually they gave me my change out of pocket. I REFUSE to go back to that racist and red-necked iHOP location. Thank you.
I work at an IHOP and servers are not allowed in the cash register! Unless a customer gives us a $100 bill, we are expected to use our money, usually our tips, to make change for the customer!
Ok I hop I have a huge problem with your location in Edmonton in 127st the manager there is Paul I worked for your company the kitchen at that location is very poorly managed and very dirty and your employees have food fights which your manager condones and also takes a part in it himself as well I happened to have a pancake thrown at me which was the last straw for me there I quit and it has been well over a month and I still get to see a pay stub an roe or even a damn payment from you guys I’ve spoken with Paul every single day trying to get my pay cheque and I keep getting the run around and he would not even provide me head office phone number or an email so I can inform you guys of this issue and to get my pay cheque ! I was told repeatedly it would be there I’ve went In and no pay cheque! And this was straight from Paul’s mouth himself he actually laughs at me now every time I call and ask for my flipping cheque do I have to take you guys to small claims court better business bureau the labour board and complain everywhere even Facebook I want my cheque now!
I have visited several times this IHOP on Baltimore Pike in bel air md and service sucks in weighing the manager seems to be an ignorant want to solve things by giving discounts and free food but that’s not the last Cadre .. see I was on Saturday they gave me food in a dirty dish. and the servers are little profecionales. They put inexperienced waiters and managers. general manager mistreats employees speaks offensively antiprofecional … that manager is useless. the ba Restarante is down. Please do something to improve the service and make it more hygienic.
This happen at the location off of 4109 South Jack Kultgen Waco,TX .On Saturday 5-23-15 @ 8:25 am. My family went into the IHOP in Waco not only did they sit us in the back but no waiter ever came back. Only after I asked why we haven’t been served I was told that our waitress was on break . I asked to see a manager. After that we were asked by another waiter if we wanted drinks. My reply was no I had asked to see a manager. After several minutes the Manager (Bettye) appears to tell us that she didn’t know why we didn’t have a server and they tried to take our drink order twice and we refused (not true). As the only African American family in the restaurant I feel that we were ignored by the staff and treated very rudely by the management. Discrimination at it’s finest
I work for Ihop and I love the company but please get rid of the surveys. No one wants to take the time to go online or call the 800 number and most surveys are done by employees themselves just to meet the quota. That being said, it is unfair to punish employees for not getting enough surveys or perfect scores because several of the questions asked have nothing to do with the server at all but is aimed at the host or cooks. Bottom line, we think the surveys are asinine, unfair and a complete waste of time. I would suggest comment cards on the table or something to that effect. I am a hospitality management major and I see these surveys you are forcing us to promote as a complete waste of time. Suppose someone incorrectly inputs a number in the system and the server gets a bad score. What then? Or an enemy of wait staff or another employee wants the be vindictive and purposely call in a bad survey so the server is punished?
My ex girlfriend did all of her surveys and her manager helps her .. Gettin the most means no side work for the week.. She also was sleeping with him so of course she gets preferential treatment … Check it out … Reynoldsburg Ohio location .. Same waitress with the highest total every week… Hmmmmm..
I agree with Garrett that the surveys are useless and inaccurate. I work at an IHOP that is by far the cleanest and most efficient restaurant I have ever worked in (I have been a server for 30 yrs) yet according to surveys we rank fourth from the bottom in our district. People seldom compliment, and when they do employees are not shown this positive feedback. Instead, they are berated, belittled,and/or punished in obvious and not so obvious ways for getting “bad” surveys. Many folks do surveys strictly for the free short stack earned, and some managers give instead a money discount on the guest’s check equal to the price of a short stack. I feel silly writing as I know from personal experience that IHOP Corp has no real interest in anyone’s opinions or issues, customers’ or employees’. Just wanted to let Garrett know I’m with him.
I just left ihop in Jessup Md. Was standing waiting to be greeted or seated. NO One in line but me. Every employee there just looked at me and kept walking. Saw that no one wanted to take my to go order so decided to be seated. Still no response..A couple walks in and a young girl stops everything she’s doing to Seat this couple…I asked her was I invisible she said she didn’t see me a 6ft 3in black man….wow. worst customer service ever feels like we’re going backwards in time.
My two week paycheck is being held hostage in exchange for an apron. I had to leave town and my job UNFORTUNATELY urgently because of a serious personal issue and now that I am back I have not received a paycheck in the mail. I tried speaking with the area manager Yvette and she told me she would not give me my check unless I returned her apron even after I offered to pay for it. It was horrible and rude. I can say I am the most respectful person and did not deserve to be spoken to the way she spoke to me. As an “upper level” manager she should know better. This unit is a health hazard too, coffee is always overflowing onto the floor & the managers are unorganized, childish and overall very rude. All I wanted was my paycheck, I dont understand why they would want heat to fall onto their lacking unit. They are breaking the law, I am sure you can not refuse to pay a person for their work over an apron.
Myself and coworkers placed an order for the Ridge Rd store in Wichita , Ks. The food was mediocre, the omelets had nothing in them. Overpriced fruit in a child’s cup half full. Fries forgotten on another order. Mushy waffles in another order. We don’t often go too ihop. When we do usually it’s multiple orders. This was extremely disappointing.
The new Ihop in Pooler, Ga has very careless and disrespectful manergers. The Expo was very rude to employees and the managers did nothing about it and the young lady got fired for not letting them.disrespect her. VERY UNPROFESSIOMAL
On 05/01/2015 at about 1:30AM, IHOP # 741, 880 S. Arroyo Pkwy, Pasadena, California 91105 ~ I’m deafness, writing to communication, and American Sign Language(ASL). I saw him (employer IHOP) little mad at me and I have tried him about writing to communication but he don’t listen of me. Again, I spoke with 256 Marisol about him little mad or not nice. 256 Marisol wrote on my paper,”Last time I was here remember you complain about it.” They never forget its but few months ago, I spoke manager (1shife) about him behavior and manager understood. Manager did speak her or him and 256 Marisol don’t know.256 Marisol wrote on my paper,”The customers on the other table they saw everything-they are going to be my witnesses so. I asked him no to go by your table and he did.” I’m be honest and saw him smart eyes right (little mad). Because he didn’t writing to communication but why he(strong) don’t listen of me and writing to communication. He don’t care of me. Please see videos.If he writes no or yes mad and if no I will misunderstand in future.
Future, I’m buy anytime menu IHOP Restaurant and they need look forwarding be nice or happy Welcome. They stop worrying about me “Last time I was here remember you complain about it” (few months ago.All employers need writing to communication my deafness or other deafness people in future
I work at the IHOP in takoma park maryland and there’s this problem that seems to never be resolved. There’s a manager called Yeti who I work with on Mondays Saturdays and Sundays. I personally don’t have a problem with my manager Yeti, I respect him as my manager and do what I am told. I’ve never been one to be written up or suspended from my job. Once Yeti became a manager it seemed as if he had a personal problem with me. I have never been written up or suspended before until he became manager. There are times where he’ll say things purposely to me and only me so I can be upset. An example of this is when I am doing my sidework he picks at every detail which I don’t mind because that is his job, but when I see him check any other persons sidework he will just let them go even if there is something missing. He has suspended me and his reasoning on the paperwork was that I’m on my phone when he has told me himself I can use my phone as long as a customer isn’t watching. There are times where other servers will curse at him or yell at him and he will not say 1 word to them. I got suspended without being told why I got suspended and I had to wait 3 days until I personally had to go to my manager and ask to see the paper where I was written up. We have talked and “solved” our problems twice with our general manager but it seems like after a couple days it’s back to where it started. Our ihop had a meeting today and when my manager Yeti was asked to speak about any of his concerns and when he did he said things like “everyone needs to have server excellence” but stared at only me the whole time he was talking, everyone around me noticed. It made me uncomfortable and it makes me not look forward to working with him. I’ve been working at ihop for almost 2 years and I don’t have a problem with any managers or have been suspended or sent home by any other manager. I take my job seriously and like to work in a professional environment. When I work with yeti he uses any excuse to make me look bad in front of a customer when all I am trying to do is get my job done and make sure our customers leave happy.
I’m in Alice Texas there’s been rumors we’re getting an IHOP people get so excited. I just wish you would consider us I just know you would do so well here.
I recently visited (yesterday night)one of your locations in Oceanside ., situated in Oceanside blvd and I-5, and I notice suspicious behavior going on behind the restaurant ., I saw a couple employees acting weird ,i believe they work there as cooks and or some as supervisors ., they look to me like they were drinking ., this is not the first time I notice this., i seen them before they have like a room in the back or might b like a little storage with a back door, I work right across Ihop ., on the right side shopping center ,I’m a regular in this location ., I love ihop and I never had a bad experience before ,but I believe drinking can affect the workplace and you should be aware of this.
My family visited the ihop in Destiny Mall – Syracuse NY . The server was a male that was wearing a managers tag but come to find out he was NOT a manager at all. He brings the drinks out and my wife’s mug was dirty so she asked for another one ,then he walks over and starts talking to other servers so my wife walks over and asked him for a mug and he says to her he was doing something (talking) so then he brings another mug puts it on the table and says “here i washed it myself” and that was the last time we saw him for now . Then we get our food well at least most of it never got 2 orders of crispy hash browns that we ordered.fast forward to end of meal when we were all done with all our food and still no hash browns so then the male “manager” server comes to put the bill on the table and we tell him how we never got our hash browns and he then says to my wife in the middle of the restaurant she was RUDE when she asked for another mug. Totally unacceptable of course i told him get away from me and get the real manager,manager was ok but his demeanor was like ok so yes he said sorry and it wasn”t right. then he took 50% off the bill Wow such a deal (not ) they should have paid me that most terrible service we have ever had at a restaurant.
On April 17, 2015 My husband, 2 year old granddaughter and myself went to IHOP at 47 Faunce Corner Road, N. Dartmouth, MA. We gave our name when we arrived and were told that there was a 10 minute wait. We waited and waited and then I started seeing people being seated that came way after us. So our 10 minute wait turned into a 25 minute wait and when we went to the desk we saw our name was crossed off as well as ten names after us. They never called our names and we were sitting right there and would have heard them. They told us that they would sit us next and they did. We ordered our food and waited and waited again. We were told that the kitchen was backed up. When our order came, it was wrong and we had to wait again and by then our 2 year old grandchild was getting antsy and we couldn’t enjoy our food at all. Very disappointing with the service.
store #3357 very bad experience at IHOP in New York City on 14th Street between 2nd and 3rd Avenue the manager Puerto Rican XXXXXX told me and my friend we have to sit where she tell us to sit and not with my friends this is at 4:05 a.m. Tuesday morning and my server said thats XXXXXed up what she’s doing and everybody else that works there that know me,the manager see told me to look at the bottom of the menu I don’t have to serve you you could only do take out now and that was XXXXXed up and you the manager I believe she was drinking that night because everyone else that work there said that was wrong for her to do that, since when do you not set with your own friends she needs to be fired… I need to take further action on this
Hi my name is Becky and I worked at the IHOP in Bend, Oregon for about 5 months. My employment was terminated, but I am so glad it was. Working at IHOP was by far the most disgusting experience I have ever encountered. If you’re looking for illness, cheap labor, and passive aggressive attitude, this is the job for you! The entire time I worked, I was sick. The restaurant is so filthy because of the poorly working dishwasher, small amount of cleaning solution, and cheap hand soap; there’s germs flying off every wall. I thought in my time of employment I was experiencing serious allergies but it was only the disheveled environment. My managers name was MELISSA SANCHEZ. Melissa performed illegal acts while working. Exceeding labor laws when it came to employees who did not speak fluent English. I even witnessed Melissa standing outside smoking a cigarette while making the elderly Spanish only speaking service assistant deck scrub the garbage residue off the sidewalk in below freezing temperatures. Melissa also felt below certain employees who were above her age range. These employees that she felt below of included servers. These servers took their smoke breaks when wanted, never followed any rules or policies, just collected their tips and went home. This IHOP of Bend Oregon specifically had poor service, bad food, unsanitary machinery, and drug abusive- illiterate, “rude, and snotty” managers. With my lawsuit in action it will be for under compensation, harassment, menacing.
Reason(s) being:
In my time of employment I was abused. Scheduling was never with consistency, some weeks I would have 30-40 hours. Others I would have 12-20 hours. None of the additional scheduling was ever under my granted permission. Also, requiring all employees to work Christmas/Thanksgiving/New Years without additional compensation is almost non existent in the 2015 American workforce.
Also in my time of employment I was bullied. MELLISSA SANCHEZ would personally scream and shout and put her fingers in my face and tell myself that I am “worthless and lazy”. Melissa also called myself names such as “XXXXX-face” “XXXXXXXX” and “Queer”. Again ILLEGAL action.
Even in my attempts of Management Notification to the district manager,
LONI ANDERSON she would not respond to my phone calls, emails, or text messages. Leaving me no choice but to express how I felt and be bullied, belittled, and pay cut because of my vocal expression of my feelings towards my work environment.
And finally menacing,
MELISSA SANCHEZ withheld my paycheck after my time of employment. Also providing false information for means if termination on my final “employee notification”.
For weeks after my employment MELISSA SANCHEZ would call my personal cell phone leaving vulgar messages that had to do with my sexuality, religion, and skin color. At my new job weeks following my employment at IHOP of Bend Oregon, MELISSA SANCHEZ would leave hand written notes on my car. These notes would say, “Kill yourself” and “It wont stop”
MELISSA SANCHEZ also broke the law by calling my new place of employment and expressing her feelings about myself and work history.
IHOP should be not supported by any American I know. For reasons JUST like this.
WOW !!!!!!! This IS DISGUSTING !!!!!! That woman needs to be fired ASAP !!!! How awful that u were treated soo poorly…I thought my job at Ihop was abusive , now I think all Ihop’s are abusive !!!!! BIG HUGZ
WOW!!! Even though I am not the person who did this to you I am incredibly sorry for this happening to you, I worked at an IHOP as well and was only there for 2 months after being fired for a ridiculous and ILLEGAL reason as well I hope you get the justice you so well deserve hunny and you can email me anytime because I truly know what you are going through my email is (tneely23@gmail.com)
Bad experiences in IHOP waiting for 20 minutes to order no one ask if I want anything to drink on 1001 white plains rd in Bronx Ny
I would like to file a complaint on Sebastian at the IHOP location on 408 E. Bears Ave. Tampa, FL 33613. My friend and I have had three separate occasions where the service was very unprofessional. The first time he came and sat down with my friend and I and began to talk about his son and how he looked like him we had to ask for a different server because he was being so obnoxious. The second time he seated us with our menus and then disappeared outside he then came back and sat down again at the table across from us after 30 mintues of waiting for him he did not even ask us what we wanted to drink. We then began to pack up our stuff and he noticed and then jumped up and asked were we ready to order we just quietly left. The third time which was this past Sunday he was our server once again and he sat us down and took order and then on his way back to our table with our drinks as we were on our phones he says to us “y’all don’t have to text me I’m standing right here”. He made several comments like this and we just remained quiet. I asked for a box to put my food in and he took my food to the back where he could not be seen and then came back with the food in a box. When I got home I threw it away because I have never had my food taken to the back again by a sever and put into a box especially when he could not be seen. I am extremely unhappy with this service an both my friend and I will never come back to this IHOP location.
Sincerely,
Ashley S.
y es terday when I went to the IHOP on Broadway in Oxford I let an employee know there were crayons on the floor and someone could step on them and fall. Then I let the manager know and he didn’t think it was an issue. I think safety should be number one at a restaurant. on other visits they put chairs in the Iowa blocking the access for someone in a wheelchair and ada people who have trouble walking ., the management there does not seem to care about the customer safety. I have traveled across the country and this is the worst I hop I have been in as far as safety. someone needs to look into the operation of this IHOP because if this is the kind of representation of IHOP I feel so sorry for the IHOP corporation as a businessman I cannot believe that this goes on . I will be the first one to contact the news at the time when someone gets injured or the attorney gets involved in suing IHOP and its Corporation for failure to comply with the Americans with Disabilities Act. the man into man you have there is very unprofessional and I wonder how the hell they have a job.
sincerely Frank Ahrens
My wife has been a waitress at the ihop in Brighton Colorado for a few years. Her store manager Sharon is making all the waitresses complete 3 customer surveys a week to make that franchise look better. Recently they failed when there was a health inspection and she got in trouble so she made everyone pay for her not doing her job. I twisted balloons there for almost a year and have seen her threaten employees, if they didn’t do the surveys they get their hours cut dramatically. She constantly forgets to order the right amount of food from the distributor and makes the employees go to the grocery store to buy the things she didn’t order enough of. I quit twisting balloons at that location because of the way she treated me and I wasn’t even a employee, Sharon treats her employees like they are worthless. If nothing is done to fix this I might be getting ahold of our local news station so they can do their own investigation on the blackmail that is happening at that particular franchise.
My name is veronica i have been with ihop for 9 yrs i was a full time hostess monday thru Friday at the ihop store in sea tac wa #1747 My manager was jerry asmus .. Im a single mother and was in search of a second job .. I decided to start serving at the tukwila store which is also under the same owner .. When my manager jerry asmus found out he started treating me different and would call my new managers at the new store .. Asking why i was being hired their if i already worked at his store .. I called in at his store because i had to take one of my kids to the doctors .. I have my doctors note .. And i recieve a call that im no longer on the schedule .. He fired me .. But im sure calling in was not the reason .. The reason was because i am now workibg at the other store .. Which is still from the same owner john khave … Ive worked their for 9 almost 10 yrs and this is what i get .. Just for wanting a second job .. I feel yhis was very unfair and not right at all .. I need a reason from all of this and a apology from this man jerry asmus because this was not right at all ..
Hi my name is Ashley and I was just terminated from a local ihop located in hickory NC the district manager John ask me to take the day off and then call him this morning which he told me I was terminated without any cause. I have never been written up and any day I have missed I had a doctors note which I have not missed many days. I had to leave work early Tuesday because my foot was swollen so big I could barely put my foot in my shoe yet I came in and opened and then requested to leave to go to my doctors appointment. My manager refused to let me go and got mad at me when I told her I had to go. She told me to leave and now I have been let go from my job. When I went to the doctor I had torn tendons In my foot. I tried to contact my manager for 2 days after the fact and he refused to answer my phone calls and after 2 days he texted me and told me to take the day off and call him and he terminated me. I would like someone to contact me regarding this. Because this is unfair I am always at work and on time and I even are willing to come in on my days off when needed I work 9 or 10 hour days and I get terminated without so much as a reason I will be taking this further and further up the ladder until I see results! He keeps getting away with treating his employees like we are dogs that he can kick around. He allows his favorites to call out every week without any consequences. While the hardest workers are being treated so poorly and being let go for measly or no reason at all So many other employees will vouch for the things he does daily. I can’t believe ihop would want someone like that in a management position if I hop corporate would look at the record hickory ihop has for employees who quit because he treats his employees so bad things should really change. I have so much more I can tell you that I’m sure ihop corporate should be made aware of.
The pueblo Ihop has the best cook I have ever seen. His name is Dennis Anaya. He has cooked for this Ihop for 15 years or so. Recently they got a new female manager that doesn’t seem to like him. Harrassing him alot. I went in tonight and found out she gave him the week off because supposedly someone complained to corp about burnt toast. I’ve heard her threaten his job before then work him all kinds of extra hours. He doesn’t complain when they need him to work extra hours because hw loves cookinh and has a heart for Ihop. If she fires this excellent dedicated cook… I will never go back
I currently work at an IHOP, where our shifts are being taken for people not doing the surveys! How can I force someone to take time out of their day to do a survey? I can only refer them and If I try hard and tell people about the survey , how do I get people to do them, how is this my responsibility? Do something about this corporate! Tri-Cities WA
7405 Greenbelt Road,GREENBELT, MD 20770-3402 US Store#:2113
I went into this restaurant tonight and was SEVERLY DISAPPOINTED! Their staff seated us immediately and then we waited 30 minutes for a server! Them after he finally took our order, we waited another 40 minutes for food and then I saw the couple that came 30 minutes after us get their food! I have two athletes that came to compete in the USATF National Youth Indoor Championships, who have been running all day and all they wanted to do was have a good meal. Your staff did nothing to resolve the issue and we left still hungry and VERY UNSATISFIED! As a visitor from out of state that is constantly traveling here, I can honestly say that I will NEVER make this a place where I come to again!
I recently appliyed at ihop in morris ,il and i quickly got an interview from the manager Josh. He told me to come in sunday and do paperwork. He gave me the job all i had to do is fill out paperwork. Well , i went in on sunday and Andrew said Josh was not supposed to hire me and they are not looking for anyone in that position . But there was a sign on the door coming in the resteraunt clearly saying “HIRING HOSTESS” . Josh is denying an involvement saying he didnt hire me . My sister emily was sitting in the booth behind us so she can verify this. they think because i am 16 years old , they can screw me over. Both of my sibilings work there and they are honestly degraded by the managers especialy Andrew be is rude and something needs to be done hopefully some one does something about this . My sisters come home complaining every day because him and the cooks . One of the cooks Alberto said FOUL things and she told josh and andrew and they did nothing . My father even went in to talk to the managers . Still nothing is done. He continously says rude things to her just because “he doesnt like her” she did absoulety nothing wrong . if you could help me spread this that would be great.
I’m amazed you had an experience like this so did I at the Crystal Lake ihop in Il. The situation is different but I have never felt so degraded and worthless at any other place I work. I was told to work off the clock. And had a really hard time with the cooks none of them speaking English the managers would treat me like garbage.
They are so ridiculous! Something needs to be dine about this. They cant walk all over us like that . I am contacting .
Was robbed at the Albuquerque IHOP March 5th.
According to police, was the 18th victim this year.
Owner claims he’s concerned, yet no warning to customers of any kind. Lost 10k worth of personal belongings. Inside job? Owner states it’s the apt. complex BEHIND restaurant. Last four burglaries happened in front of restaurant. Wouldn’t be an inside job would it?
All I gotta say is instead of calling it ihop it should be called iXXXXXs. Cold and nasty food. I will never go again.
This morning my daughter and I ate at the IHOP in Hayward, California on Foothill Blvd. After my daughter and I ordered our meal and man who obviously was schizophrenic entered the restaurant and sat himself down the booth next to my daughter and I and then said something to the fact that my daughter and I were lovers. He stared at us and made us feel very uncomfortable and he was loud and rude to the other customers. He then stood up in front of our table and took his hoodie off in front of us. The servers never said a word to him nor did they call the police. The server then took his order and after he then tell us that us white people (my daughter and I) are afraid of black men. He then told one of the customers to quit staring at him and the waitress never said a word to him. Then a customer and his wife was sat right next to him and the psycho man harnesses him implementing that he was a police and that he will show him what he would do. At that point the police should had been called but the waitress served his food! The psycho man then asked me what I am eating and I tell him I don’t know then tells my daughter that I am ugly. He was loud and just too disturbing and I felt threatened. While he was eating that is when the server finally went to the back to call the police. It took that long for her to call! NO manager was present cause I just got a call from him and he did say I just arrived and the police finally showed up. it amazes me that after the man leaved the workers that are men come out to the eating area. These servers were scared but from the beginning they should have offered my daughter and I another table to sit and the man with his wife. These women need training because next time something worse can happen. My daughter did not eat her food because she was very upset and scared and I ate only not to look at the man. It was scary and very uncomfortable.
Today wad supposed to be National Pancake Day and with my schedule I was unable to go until right before 9pm. When I arrived at the IHOP on Wilma Rudolph Blvd., in Clarksville, Tennessee, they told me that it had ended at 8:30. I’m sure they still had pancakes so why would they not want the donation that would have hopefully blessed someone in need. They also refused to answer the phone when I tried reaching a manger. I’ve never had such bad customer service…even at this location.
National Pancake day eh?? It should be National Waitress Complaints Day!!!!!!! We are paying customers! And all Facebook is filled with disrespectul comments about we PAYING CUSTOMERS dont tip??? Yall should get a new management on all ihip this is Ridiculous! I prefer to go to Dennys!
I recently saw an article about the cleanliness of the i hop in raytown mo. i had never noticed it being as bad as the article said and it is one of the few resturants in raytown so i went there this morning after sitting and drinking coffee for 45 minutes the waiter came out and told me they lost my ticket. when i asked then they haven’t even started it he replied yes they had started it but what did you order, itold him to charge me for the coffee and cancel the food. it is obvious that if they did not know what i ordered that they had not started cooking it. between the cleanliness the poor service and being lied to i think i will drive the extra 10 minutes to lees summit from now on. this resturant has a reputation for hiring not the best help. maybe if the ceo gives up her 500 dollar a pair shoes i read about in one other article they can pay enough to hire some good help.
As a regular customer at your Morris Illinois I hop I have witnessed a. Store manager named Andrew mentally abuse the waitresses I have seen one waitress constantly singled out the older lady she’s been there along time one of the best servers matter of fact I will only let her wait on us this man has NO business managing anyone I hope you can resolve this because this is a small town and once word gets out people won’t come there’s plenty of restaurant’s in this town seems like nobody cares what this man is doing nobody’s in authority is trying to either if he isn’t removed I’m personally going further there is a law against age discrimination he is making an example out of her to make other waitresses conform therefore making this mental abuse please see that this gets to the owner I’m sure he would not allow this
So my husband and I are went to IHOP on 38th &I65 and were told that we have to wait 45 min. Before we can be seated. Because they only have 1server , and the manager is just standing at the front counter talking to the host not assisting with anything. I don’t like Denny’s but I think I might go from now on at least we won’t have to wait 45min to be seated.
I hop on Route 50 Winchester VA, 22602. Myself and many other of your loyal customers have seen the mistreatment of the staff. Sabrina W, the manager that works there uses vulgar language to many of the staff as well as being very rude and not polite what so ever. The language she uses as a manager is unacceptable. You can just see the favoritism when she makes little side comments. Not to mention the cooks are completely racist, laughing at the servers when they can’t understand the cooks speak. My friends daughter works there and she tells us all the time about the inappropriate language and rudeness. She feels as if she doesn’t get enough credit for the work she gives out. I believe Sabrina should get fired or at least talked to. No one should be treated like that.
Will not be wasting my time eating at this specific Ihop again.
i was recently terminated from ihop for who knows what reason, but my night manager treated her night staff like crap. She has cursed at me and a few other of her staff. She continuously talks about certain workers to her ” favorites ” and she seems to not care how she treats her staff. I would honestly never want to work under that type of management beings that i am only 16. She has told other staff members that she could ” strangle me ” for making mistakes. I am much more so glad that i was terminated, just hoping my next job i am not faced with these kinds of working conditions.
My colleagues and I go to IHOP to eat before work all the time because it’s near our hospital. We always would have a great breakfast/lunch there. But this time I went, I had left my IPhone there and when I went back to see if somebody had returned it, the manager Willis was very nice and handed me my phone. However, the DISTRICT MANAGER, Jack, was there as well. He seemed pretty mad that I came back for my IPhone 6. Was he mad at the fact that I came back for my phone so that he could not keep it? I don’t know. I ask him a question and next thing I know, he’s yelling at me telling me to leave through the front door. This is very unprofessional for a DISTRICT manager. This experience DEFINATELY changed my view on IHOP. I will be telling my colleagues at work about this and we will not be supporting IHOP anymore.
The IHOP that I had the horrible experience was located at 533 Old Country Road, Westbury, NY, 11590. US Store #3433. I do not know if IHOP Corporate takes these comments in consideration, but I hope they do because they definitely need to hire more professional DISTRICT MANAGERS, ones who do not YELL at their customers.
The worker smelled like marijuana and cigarettes! I lost my appetite and me and my husband walked out. Just before we entered the worker approached us about selling us illegal movies and he smelled like marijuana which followed him into the restaurant. To my understanding this worker has had previous disciplinary acts with the police up at the site(rainbow & spring mountain -las vegas Nevada) during business hours!? I hope you understand who your company hires represents you as a whole. There are way more experienced non marijuana/illegal movie selling young people who would better qualify unless that site needs workers just that bad. The waitress on the other hand was pleasant and informed me to make an online complaint. The worker’s name is Brandon Southall. Please note that this experience has gave me a new not so good outlook on this location. My husband and i are appalled and will NEVER visit that location again.
On Sunday, January 25, 2015, my family and I (my wife, 90 year old mom, 82 year old aunt and our 30 year old son) went to the IHOP in Germantown MD. My mom, aunt and I had the sunny side up eggs, bacon and pancakes at about 11 am. At about 9pm I came down with violent “gastrointestinal distress” and severe chills. By the next morning I had lost 6 lbs. The next morning I found out that my mom and aunt had begun with the same issues around 4am. My wife had an omelet and my son has eggs over medium with blueberry pancakes and they had no issues.
I called the health department and they sent an inspector to the IHOP (good for them) but by that time all of the eggs that had been standing out too long had already been used.
When I called the store the manager on duty (Antonio) referred me to the little asterisk about “undercooked eggs” etc. At least he didn’t offer me a coupon to come back.
My wife and I are “regulars” at the local IHOP in Griffin, GA ALL the wait staff are GENEROUSLY polite and efficient. We have some favorites among the wait staff: Amosina, Sara B, Celia, and Amanda are 4 of the “Stand Outs” .. These people including Danny the dishwasher all work as a cohesive, well managed team which we attribute to the manager KERRY….We have not been in Georgia very long but have learned a few things…. “Ya’ll Do GOOD !!!
What an enjoyable breakfast! Yesterday my husband and myself went to a fairly new IHOP in Silverdale Washington. It was a legal holiday and very busy. We gave our names and sat down expecting a bit of a wait for a table. It wasn’t three or four minutes and our names were called. To make a long story short we had a very good breakfast experience. The waitress was friendly and attentive though very busy. The food was served quickly and was a generous amount and tasted very good. Since the restaurant was busy with no available tables most of the time I watched the management staff as they helped even cleaning tables. My husband and I eat out frequently and we thought that this restaurant deserves to be acknowledged for the great job they are doing.
Fountain, Colorado Store #2111 I worked at ihop for 6 days. The guy that was suppose to train me got fired the night that i started. After him no one trained me. They fired me saying i wasn’t doing the work right. Well how can i when i didn’t get trained? Never going there again and i wouldn’t work there.
I work at the Ihop in Clayton Road Concord Ca, my managers name Laura Guadarrama, i been working there for 3-4 months now, i couldnt come in to work on Saturday due to personal reasons but did tell my manager on thursday about it she said she already had the schedule up and that i had to come in, and so on Sunday when i came in to work she claimed she thought i was quiting and she had already hired somebody else to cover my shift and that i was on call from now on, i said i had never talk to her about quiting and she said that i would be on call from now on. Isnt that an injustice comming from her? I see other people doing worse everyday and im the one that she actually takes of schedule.
If you want to score pills or weed just go to the ihop in Columbia,Mo.I’m sure the manager Eddie don’t mind that his employees sell or use drugs.Bought it to his attention but he shook it off like it’s was nothing.And i recorded or conversation.
I’m sure my comment will go as unnoticed as my broken elbow did to my GM and manager. I’m a new server at my local IHOP location. When I was hired I was told I had 2 weeks to get slip resistant shoes which was fine because I’m a single mom who had been unemployed since late November. I started working and training on Tuesday January 6. My first day of taking tables was the second half of my shift on January 10. The incident happened at approximately 2pm when coming out of the dish room. I was in major pain, but I put the order in I had just taken so my customers didn’t suffer, asked a fellow server to keep an eye on my tables and went back to talk to my GM and manager about my injury. No accident report was written, at least not one I had to sign, no option to go get my elbow checked out, nothing. I was allowed to regain my composure because I was in a crazy amount of tears, and sent back to work. I got off around 5:45/6. I was in pain but knew I didn’t have the money for a doctors or hospital visit so I toughed it out that night and came back at 8am as scheduled. I was in so much pain while ” training” that I asked if I could go home. I iced my elbow that night and woke up the next day in sever pain. I had a few appointments that were mandatory that morning and then went to my cousins house who basically forced me to go to the ER. After almost 5 hours in the emergency room I was told I have a broken radius and would need a cast and not to use my left arm until I got cleared. I’m not allowed to work by my GM’s standards, so not only am I paying my own doctors bills but I’ll also more than likely lose my home and everything else in it. Thanks IHOP!
hire a lawyer any file a workers comp claim
Tonight i ate ihop in Oviedo fl alafaya… me n my family got in about 915pm or lil later this ihop is not 24 hr it closed at 10… well i cashed my paycheck today … n i left the wallet at ihop 1-9-15 now um praying to get just my dl, credit cards, money it was a large amount so not expecting to see the $$, but i pray to god just to get back my wallet… i pray that my server n the host also store manger b honest ppl… further information will follow this msg i will let the world no if they were honest n return not only my MK wallet but the items inside… i am so hurt in tears as i type this idk how i am goin to pay my bills this month my god help me tomorrow is all i can say n only thing at this time is to have faith in god n that he will see me thur this…
Today @815 i went back to ihope Oviedo… i got my wallet n money n everything thing else thank you lord… thanks ihop for being honest the manger called and said they didnt see a wallet but he took the time to relook and there it was with everything intact… thank u lord thank you …
I am writing about an experience I had on the morning of New Years Eve. My son, who just turned 11 and loves IHOP, had been looking forward to his birthday breakfast. We arrived at IHOP around 8:50 am and were seated promptly. Before ordering, I opened this email to show the waitress the birthday coupon.
She apologized but told me it needed to be printed out. After some polite back-and-forth, I could tell she felt horrible about it but she had to follow company policy. I asked to speak to the Manager. Within a few minutes he came out to speak with us. He politely reaffirmed that the email was not valid unless printed. I asked if he could print it for me in the office, to which he replied “oh, no, we’re not supposed to do that.”
I explained that every other chain restaurant allows coupons to be presented on a smart phone. It’s just a matter of a code being rung in with the check. I also commented that not everyone has a printer at home, to which the manager suggested I go to Staples or my local library. REALLY??
At this point I thanked him for his time and left the restaurant. My son and I ended up going to a local breakfast establishment that values customer loyalty. I will never set foot into an IHOP again.
My point is this: I did not follow the rules on the coupon, and the store did nothing but follow company policy, despite its ridiculousness. I’m not so much complaining about the managers unwillingness to bend the rules, but hoping you will “get with the 21st century” and realize printed forms are all but obsolete.
What is terribly ironic is that IHOP sends me email coupons almost weekly. Isn’t the intention to increase traffic into you stores? It worked. You were going to give my son a free breakfast anyway, so I wasn’t looking for an additional handout. I was in the store as a paying (for mine) customer and your policy drove me away. I certainly could afford to buy my son a $5.99 breakfast, but I chose this opportunity to show him how to stand on principle.
I take responsibility for not reading the small print, but your company’s antiquated rules and the store’s lack of flexibility to accommodate an 11 year old boy on his birthday speak volumes about your company’s values.
Ihop can go to hell , visited a ihop in new orleans an the service was ok the manager was not helpful an has to wait 16 minutes for her to cash me out an then told me i could not use a coupon tgat the waitress told me i could , oh an wait did i tell you that she stopped to look at a picture on her cell phone while she made me wait at the register then got back to me .
I really hope that you guys reconsider your plans of closing down the Ihop #4608 in West Hempstead, New York. Its been here over 20 years, its been the first place my family and I think about going to when everyone wants to get together, The staff is super friendly, it almost feels like I’m in the comfort of my own home surrounded by family. They give their customers so much attention and you can just see they love what they do. The food is delicious and there just isn’t anything bad to say about this place. I don’t mind waiting on the weekend as I already know the wait is worth it. I’ve tried going to other Ihops but its just not the same. This place has been our go to spot for a very long time and I just hate to think It won’t be there anymore. Please reconsider as this would definitely sadden many more people that visit this place weekly.
I have to say ihop has one of the best breakfast items that I have eaten in any state I’ve been too. With that said, I decided I wanted to work for the company. So in 2012 I started working at a location in hays Kansas. The best ihop I had ever worked for, #2045. I worked there until I moved to Wichita KS in late 2012 where I was lucky to have gotten a job at the best ihop in kansas, #5448, I was told. Best sales, best tips, nice friendly customers, the whole nine yards. I have worked for this store for almost 3 years, and let me tell you; the money was good and sales were high yes, but the customers were so disrepectful that I went home and cried because the manager just brushed it off and told be thats how it is. I don’t care who you are, but that is not how guests should be acting at a restaurant unless they were mistreated before.. I was working second and third shift at the time and I noticed every table I served and that came back started to only request me or two other servers. That was the only time I had nice and friendly guests. I cannot say that I enjoyed my job for the most part. Long hours, cleaning up after other staff members because the management was and is too lazy, staying late every school night as a high school student was crazy but the best part of it all is the family I made working at ihop. Even though everyone hated the management and that the g.m. at the time, which is our d.m. now, said “corporate wants us to do it this way”. I have poured money into that store, they say we have to buy our own shirts because the place that makes the shirts did not make anymore, I had bought at least four white shirts and three blue shirts for that specific location. But currently they just switched back to the striped shirts to get the store ready for a training store. Anyway, in the summer of 2014 i went back out to hays to help out there and ended up managing. I was there for about three months before some family issues came up and I had to move back to Wichita. I had to wait three weeks before my d.m. could get me “squeezed in” at the same ihop I used to work at, which I had been in contact with the g.m. as she had told me she needed servers. I talked with my d.m. one more time and finally got a job there. For a while I was working whatever hours I could get and the g.m. was trying to put me on first shift all together but she said the “stipulations of my return was to work whatever hours the store neefed me the most”. I know this was not her choice as she told me she was trying to get me on first shift because she wanted me there to help. I just wanted to make enough money for bills. After awhile, I got a call and it was the d.m. she wanted me to go and speak with her at another location, #5320. I went and we discussed me managing there, same pay as I was making out in hays. They told me that I had a lot of work, servers were not completing sidewalk or tableware correctly and they were all lazy and needed to be retrained. I went in on my first day, Saturday night third shift, expecting it to be chaos. Instead, I learned that everyone was new and didn’t get trained all the way. It wasn’t their fault that they had no clue, I know what that feels like so I did everything step by step with them and we worked together to get better. Longer story short, that personal family issue got worse and to me family is most important, I ended up quitting, but before that I noticed my pay wasn’t the same I was getting in hays, now that I had quit and gotten my last check, the g.m. said she didn’t remember that agreement, and that they couldn’t pay me the same because it was a different town, different store and the owner wasn’t going to pay me that amount. In Kansas a verbal agreement is a real agreement, I can take them to court if I wanted to. But I’m not like that, I just want corporate to know how bad these people are making ihop look. I would of loved to go higher up in the company but I just cannot take the rudeness and selfishness of the management and owners of this franchise. I Will not tell people to work for your company In this state or ever. I will only go to eat there to see the my servers and cooks. I think ihop should do like an undercover boss, because the way that those people run your stores and set an image for your company is not how to run a business.
We visited IHOP in Novi Mi. WORST SERVICE EVER!!!!!
We placed our order. The waitress brought our drinks. About 30 minutes later I asked how much longer. The waitress told me she LOSTour order. She had the nerve to be snippy about her mistake. One of the managers offered to make our breakfast but we had waited long enough. No breakfast for us at Novi IHOP.
The store # for Bridgeton IHOP is #5403
The Manger’s name is Hanan
Thank you Hanan and crew for an incredible experience at IHOP on St Charles Rock Road!! You all are efficient, kind, and considerate! You easily dealt with quite the challenge we presented you with and came out winners… in fact, we all did!
Today we visited the IHOP on north McCarran in Reno Nevada by I-80. When entering, I noticed cigarette butts on the ground and in the two flower pots by the front door. We were seated, and we waited 15 minutes and no one came and took an order. I also notice a lot of paper trash and dirt on the floor. The restaurant was not real busy, maybe 5 tables occupied in the whole restaurant. Was real disappointed with the service and me and my wife got up and left for another place to eat. Will not be back to this location. I have eaten at a few IHOP’s but never had a bad experience before today. This location needs to be reviewed by upper management and make some changes. Cleanliness needs to be a priority along with quality of service.
And I forgot to mention-the service we received was top notch while the restaurant was busy with other patrons!
We just had one of the best experiences eating out with our large family. We went after church to the IHOP restaurant in Bridgeton, Store #5403 with a group of 30 family members to celebrate our mother/grandmother’s 84th Birthday…oh my the servers, manager, hostess everyone that worked at the location was exceptional and did an awesome job seating us together in about 15 minutes! The food was delicious, we all had a wonderful time together and Hanan the manager made our experience even better! We will be back and look forward to another great meal and exceptional service at IHOP #5403. Thank you, Thank you Hanan!! IHOP-Top Notch service & employees at Bridgeton Restaurant #5403!!!
Hello,
On December 13th I went into IHOP located on Irlo Bronson in Kissimmee, Florida! Though the service was not great and our food took forever to come out, the worse part of my visit was the Restaurant double charged me for our bill. I phone the Restaurant a couple of days later when I noticed the double charges on my bank ledger. I spoke the a supposed manager, who took my information and said a GM would contact me in the morning to reverse the double charge and credit my card.; 4 days later, still no call. I personally went into the restaurant to speak to the manager! They again told me that the GM had already left for the day and apologized taking my information again and promiding to have the GM call me to correct the situation. On Saturday, Decrmber 20th still no phone call, so I phone the restaurant yet again. Spoke to another manager Sarah Alam who after my rant apologized once more and promised the the GM Patrick Wallace would phone me the me the day at 8:00 am…well, needless to say it is Sunday, December 21st 2:00 pm and still no call. I am so done with IHOP and their unresponsiveness to their neglect. I will lot return and will run the word that they double charge customers. I will be following up with a call to the corporate number listed and an email as well. I refuse to double pay for crappy good and service!
About a month and a half ago I took my family to the vestal IHOP, which we have eaten at several times. The service was absolutely atrocious, I had to ask about 4 times just to get a glass of water for my wife and I. I was sitting where I could observe the kitchen and was amazed by the amount of meals that sat at the pass getting cold as the table side staff giggled and joked and checked their cell phones. I personally watched my meal be set on the pass and it was 23 minutes before it was delivered to my table. Three other customers had entered, ordered and been served before I could even get a Glassecond of water much less my now cold meal. I submitted a complaint that evening as my bill was nearly $60 and honestly it wasn’t worth $20. I was contacted via email by the store manager and asked to call her, I emailed back and explained I am a business owner and work a lot of hours rarely paying attention to the time and it would be easier for her to call me when it was convenient for her. I never heard from her or anyone else about this matter. She said in her email that this issue is very unlike ihop and that they aim for customer happiness, I beg to differ. I expect I will never hear from anyone about this matter and that my complaint will be swept under the rug. I have not been back to ihop and don’t anticipate we will be any time soon, I also have told my friends and family about this event and urged them to avoid this restaurant. I understand that my family and friends are a small fish in a huge pond but if I ran my business this way and handled my customer complaints this way I would either be sued or run out of town
Hello, on Friday, November 22nd I ordered a take-out order from IHOP for two omelettes with special pancakes. I have checked my bank account, and the order came to $28.27 because of the special requests that I made with the order. I picked up the order and drove home and to my dismay, I had gotten none of what I requested. I was livid, because this seems to happen more and more. I called the restaurant at 1301 Kildaire Farm Road, Cary, NC 27511 and spoke to the manager, who apologized profusely and offered me one of two things – I could either receive a refund, or be placed in “the manager’s book” so that I got a complimentary meal. To my eternal regret, I chose the latter, and went on my way believing that I could believe what I had been told. I know that I wrote down the name of the manager, but if since I know the date and time that I went to the restaurant I figured I could track down the information when I called the restaurant, on the chance that the manager who had helped me then was not on duty today. When I called the restaurant, I was transferred to a man named “Miguel” who told me that (1) he had no record of me being in “the manager’s book” and (2) he could not help me figure out who the manager was on that day because he was busy. Now my blood is boiling, because not only do I not believe he took the time to look, but he was blatantly disinterested in helping me. So thanks, IHOP, I will not visit you again, and I will post this with corporate and on facebook.
I worked in you store in Baton Rough on college st. I worked for this company in north Louisiana before here. This store is the worst I have ever employed at. After being here the D.M. question co workers trying to get them to say I was racists . Need to say this was job harassment. Next the management went as far to spread it around the store and told any new hire about considering I was a racists . The manager and some co-workers spreaders that I was a whit suppresses working there. This was embarrass to me and my family. Through all this I held my head up and continue to work in this harassment work place. Things become worse the manager there told me to my face that I was a grumpy old XXXXXX not once but continued to do this for months. I worked hard to over come the harassment from him and co-workers but it didn’t stop . Things became unbearable and I had to quit.This was the D.M. way of getting rid of me and the manager too. The manager at this store is very touching feely man. If you let him make remarks sexual to you or touch you things went to your advantage. Asking a woman what size bra you wore to when you got a new one was what he enjoyed. More or less setting in his lap in his office taking pictures and touching your when he chooses got what they wanted. Remarks made by him saying he would love to see two employees get together is embarrassing to me. But he was allowed to do this and what he choose to do..To continue to work in a harassing work environment I quit. This company lets people do this to employees and turns their back on it. I am ashamed to work for I Hop and feel for the older ladies who are submitted to be harassed on the job as I was . Your D.M.s are not doing their job and the management are the same as them.
I recently quit ihop in columbia mo where another post from Mr Glenn Thacker was working. After 3 years of verbal abuse and threats from the gm o couldn’t take anymore. There have been multiple incidents involving employees doing some major no no’s. We still have a dmo who has threatend 2 servers there which happend to be female raising his hand to one. Same dmo robbing tips and many witnesses. Had another dmo that groped servers for months would stuck his pens between their legs and start wiggling and no action was taken by Eddie Barnes. We can’t hold good employees or management because of him and his corrupt lazy behavior. I threw my back out at work less than 2 weeks ago worked all week like th that and the night I quit we had liquid egg all over the floor. The cooks had been slipping and sliding regardless of out non slip shoes but I get my ass chewed for attempting to clean up the mess when the business slowed down despite the dangerous situation for the prior hour. I ended up hurting myself more during that. The only comments our high and mighty gm had was who did pulled the mats? I don’t care what’s going on u hugs leave them Their. After I told him my intentions all I got was I’m XXXXXing tired of u and ur whining. Ihop in columbia used to be a decent family oriented respectable restaurant now it is leso popular than waffle house.
My girlfriend is a server at the IHOP in Lumberton, NC location. She is being punished over a police report that was supposedly filed against her with no valid proof. Now she is only allowed to work 2 days instead of 5. Because she’s only allowed to work on the 1st shift. That the manager doesn’t work. The manager has said hateful and vulgar things to my girlfriend, and the General manager at the time failed to resolve the issue. This is a horrible situation because she has two kids that She is trying to care for, but because the management is trying to save their own jobs, same with other servers, no one is speaking the truth on the matter. This is providing for an unsafe work environment, and is defamation of character. We are looking into filing a law suit over this location.
I worked as the ihop in Columbia Missouri. One night I was attacked by a woman, from behind, and I only raised my arm up to block her and said’ you’re going stop hitting me, XXXXXX.’ I worked the remainder of my shift(even receiving a note from a customer that said that though they could tell something was wrong I was an amazing server.) When I returned to work I was told that I was suspended until I could meet with the manager and the other employee. In the meeting I tried to get the opportunity to explain my side but the manager and the other employee kept talking over me. She told him I punched her in the stomach.
I immediately requested review of the security footage.
A few minutes later I was told the manager was unable to get into the system to pull the footage, but after calling the tech guys would review and make a decision.
I was called back into ihop e few days later, having to walk across town to meet with the manager, who informed me that I was terminated although he claimed to never have pulled up the video.
The excuse was that I used offensive language, yet several times over my employment here many worse things were said in front of guests, many worse things were done in front of a full house, and every one of those employees kept their job.
I asked for the video several times.
I Ann currently working on a lawsuit,but to tell the truth,I loved my job,and was one of the best there at it, I loved my co-workers(except for a handful of them) And I loved a large percentage of my guests,and more than anything would love to judge my job back.
By the way, the server who attacked me? She later lost her job at ihop for attacking someone else!
Have your lawyer force them to come up with the video or admit they don’t have or never had one, Then with the informaation they have about who filed the complaint file criminal assault charges against the XXXXXX! After winning that the civil suit is a cake walk.
I am a ihop lover till this past Sunday
I go to ihop all the time and this weekend
I went to eat my breakfast and noticed that my regular waitress was not there I ask was she sick and I was told she was fired , I was stunned and talked to other people I know and was told that she was fired for having sexaul relations with a manager of the store , this is a Spanish lady with kids and the manager is still there and he is married and his wife works for the store , this is a messed up decision to be made the manager should be fired also , I was told a black female is having sex with the assn manager on weekends inside the store in the walk in cooler and upstairs in the restaurant now that is disgustingly nasty , take a black light in the store and it will light up like a Xmas tree. Well I guess this is how ihop takes care of there employees. This is in beaumont texas on college street
I am a regular customer at Ihop in Terrell, Texas,,, I have noticed a lot of turn over and change not for the better. I come during the week, and the food is hot, and usually doesn’t take very long, on weekends my family and I go it takes sometimes 45 min to get our food and it’s cold. The server’s , some are out of uniform and have on jogging pants and running shoes, some have no belt on, and shirts are untucked. Very few, look professional. They don’t realize appearance is part of tip. Randall, is a very good asset to this place. The other manager’s need to be more like him In professionalism. I hope you will get the problem’s fixed in this restaurant. So we can continue to eat here.. If not we can go to somewhere else, I have noticed also, not as clean as in the past.
Thank You
I currently work for the ihop in Victoria Tx,I have to say it the absolute worst ihop I’ve ever worked for..
between the mistreatment by management and the total lack of respect for there employees. .. the upper management in the store is to say the least ..incompetent. .the cooks are very rude to the servers to the point of tables walking because cooks will not give servers there food in a timely manner. . And customers walk in on a daily basis and ask what we are out of today because they know we are always out of something … there are husband and wIves working together as,well as mother n daughter n laws .. and the worst part is they are management and working the same shift … so if u aren’t married to or related to management. . You get pushed to the side….. there are alot of us working there who believe we are being treated unfair. ..
on another note I do not know how in the world this place passes health department inspection. .
Between our reachin coolers not working and having to keep milk,juice, cream etc.. on ice.. to improper temperatures and improper time and date labels .. to I’ve never seen a cook in the restaurant wash his hands!!!!! And the dishes come out of the dish room just as dirty as they went in!!!
Well these are just a few of the things that need to be looked into. .. I really hope someone in the corporate office steps up and takes an in depth look into this because the franchise owners won’t! !!!
my name is Deborah Salisbury. I work 1664 South University Drive Fort Worth Texas ihop number 1928. The manager here is just awful to everybody she constantly cusses at the servers and the cooks very loudly saying very negative things all the time. She forces us to use unnamed products when she runs out of food. Every Sunday( I work graveyard )there is ALWAYS a list of 86 items. she never order enough she tells other servers which are friends of her that it is because it cuts into her profit. I’ve addressed this issue several times with the other managers to no avail. On one occasion I absolutely refused to go behind her trash can to get generic apple juice and was told to watch my attitude! I’ve been with ihop for almost 7 years and I’ve never been treated this poorly by manager at any store. The manager is friends with the owner of the stores so she has been getting away with this behavior for many years. I do not know what to do I don’t know who else that I can speak to.she is the general manager her name is Jamie Fluary. I make extremely good money at the store and I don’t want to leave. But I feel that this is the only thing that I can do. I would like to talk to someone further on this matter if you could call me 817 378 **** again my name is Deborah Saulsberry. I thank you your help.
Ate breakfast at IHOP in Temple TX & we waited over 40 min for our food. When we finally were able to get our waitresses attention because she never once came by to check on us since we ordered we told her we had already been waiting 4o min & a large party next to us had already received their food & we were seated & ordered before they had been. Within 6 min of us telling her this our food came out & she said she would give us a discount. She sent manager, Corey over because she did not give us anykind of discount & we explained to him about the wait he said the food came out within 6 min of when the ticket was turned in. Again we explained to him about the wait & other customers received their food before we did when we were there before them. Again he said I don’t see what the problem is you got your food within 6 min of when it was turned in. I told him then why was he arguing with us we told you what happened & she offered the discount when it was clearly her fault. He was rude and being a smart ass & I asked him why he was arguing with us. He said I don’t like to give away free food. We weren’t asking for free food. Clearly there was an issue with the waitress for not turning in the ticket in a timely manner. So instead of trying to resolve the problem for any future issues he wanted to argue with this. I told him we would pay for the meal but we would never return again. I just don’t understand what kind of training IHOP has for their managers that allowed him to treat and talk to us the way that he did. We go there once or twice a month and have never had issues or been treated the way that manager treated us.
We were at Cookeville tn ihop location tonight and had very bad service when we went too.talk.to management she was worse very rude cold food bad service no refills horrible just horrible
there was an advertisement on tv that on friday the 31st the pancakes were free. but the add never stated the free pancakes where for kids only so i am quit sure that thats falls advertisement. i was not the only person in the restaurant that was there for the free meal. not that i couldn’t afford to pay for it but its just the thought of being deceived by the add. if they need to bring in more people to the restaurant i suggest having more specials. and not falls adds. my last trip to ihop ever.
Went to ihop in Burleson, TX tonight. Decided to order food Togo. We walked in, it took five minutes to be noticed. Girl at the front took our order. She had to be new because she didn’t seem very confident in taking our order. After taking it, she set it down and continued doing something else. So we are sitting down for 15 minutes and the girl picks up the order and starts ringing it into the POSI system. She doesn’t know how to ring it in and asks for help. By now we are there for 30 minutes. We wait another 30 minutes and the food is not out. So we told the girl to cancel our order left and had to settle for waffle house. I’m just glad we did not pay up front because that is ridiculous. I have been to that location many times, even when on a wait the food takes less than 20 minutes to come out.
I went to the IHOP at 201 S Federal Hwy, Dania Beach, FL 33004 today with a friend for breakfast, and everything this waitress did was wrong. She told us she was new, when she mixed up our order, an we told her that was ok. She said she gave it to another waitress, and that waitress also apologize. Then we had to wait on our food, and we tried to get someones attention they seem to ignore us. When she was suppose to be coming with our pancakes she came with one order, and said oh she didn’t get her pancakes, How was I suppose to have gotten them if she did not bring them. I don’t think that we should have paid the all of the bill. I think something should have been done. We are at that location a lot, and really was disappointed in the service today.
I am currently working at Manhasset Ihop in Long Island NY, I DO NOT like how the cooks treat the waitresses and the hostesses, one of them in particular is always very rude, loud and dirty. I have noticed that they also drink on the job and when they do drink they serve unpleasant food to the customers. The owner of this store is very nice to the stuff and I dont think is fair to the owner and his family that these cooks drink and disrespect the store.
We were greeted by Gasuel and waited on by Lucas who were both welcoming, pleasant, professional, and accommodating. I asked Gasuel if we could be moved to a booth, as we were at a small table and felt a bit crowded. In spite of it being very busy, Gasuel made sure we were happy where we sat so he found a table for us. I wanted the same server and Lucas and the other server worked it out. This was really kind of both of them (I did not get the other server’s name). The service was wonderful; however, the food was very disappointing. I have been to several different IHOP restaurants and have NEVER had a problem. My bacon was burnt (not subjective, it was clearly burnt) and my pancakes were dry, not appetizing, and presentation was to be desired (they were so dry that a piece split and the top layer of the pancake separated from the rest of the pancake. The pancakes were not at all light and fluffy and always order this same type of pancake at other IHOPS.) This was my first visit to this IHOP. I sent the pancakes back and they were returned upside down as though they were just tossed on the plate. Not once did the manager come by to apologize or even acknowledge that there was a problem (disappointing). Even when we were leaving, the manager did not offer an apology. Lucas and Gasuel were really the only reason I did not rate the entire experience as 1’s on my survey. We visit Gainesville every 2-3 months (our daughter attends UF) and will think twice about eating at this IHOP.
We went to a Ihop in Buffelo Grove Il. They segregated caucasion people into one section. We never got a server to even take our order. The other family were waiting also.
I had posted on the local ihop Facebook page saying So I went to this ihop the other day and wanted the new waffles and you ran out of all waffles like the mixture in general. I would like to try the waffles but I don’t feel like spending anymore money as it is I had to spend more than I planned because they couldn’t substitute anything for those prices. Then on top of that the following days I had extreme stomach trouble probably food poisoning I couldn’t even work at my job properly cause I had to keep rushing to the bathroom. This place is a complete joke.” They responded shortly after saying “This guest has been making unfounded allegations of food poisoning within her family for a couple of years. We are uncertain of her intent but will be forwarding comments here to legal counsel.
Our Middletown location sold out of waffles for one day following a busy weekend. That is one single day without waffles in nearly 13 years of doing business in Middletown. Hurry in soon as our Waffulliscious is a limited time only promotion.” This is the Middletown ny location and I honestly got sick, my manager can verify how sick I was feeling and how I had to leave some work undone so I could leave since I felt so bad. Yes other family has complained my mom got sick a few years ago and she was going to go to the hospital for it but didn’t at the time. I honestly felt like I could have gone to the hospital too but I don’t have insurance and the money to pay for that. I’m extremely mad that they think we are lying about this and how dare they say that to the public on their Facebook page, it makes me look bad and my family. We honest both have gotten sick and it isn’t a joke so they were out of line saying that comment, I’m never eating there again after how they just treated me.
I work for ihop in columbia mo it is a franchise store. Our dm/ gm shoulder checked a female employee lastnight because he is angry about her putting in her 2 weeks notice. He is constantly bad mouthing employees behind there backs and to there faces. There is nothing the employees at our store can do about the behaviour from our bully boss if anyone requests corporate number we get the owners office and nothing is done. Truthfully I love working for ihop as well as my fellow Co workers. The store has had multiple lawsuits in the past also involving the same manager but no change. He has threatened employees with cops. This man is so immature selfish and hateful. I tried to tell him I needed to change my schedule for family reasons basically his response was “what have i done to make u want to ruin my business”. He know I have conflict issues and turns it around so right now I do not get to see my children very often because it hurts ihop. I don’t know what to do besides quit my job. In avoidance to Obama care all hours have been cut to 28 hours or less. I started with ihop in 2003 i don’t want to lose such a decent job and this is gonna make it harder to keep it but I feel the real corporate offices and true ihop patrons need to know what is really going on at the columbia mo store. The best things I could see happening would be corporate stepping in to straighten the store up or even better take it over. All our day shift cooks snort coke at work night shift drinks and smokes pot. I may have made mistakes in the past but I chose ihop again because I grew up wanted to straiten my life out. For a family restaurant this is one of the most corrupt places I have ever seen. It saddens me to a point I am ihop thru and thru that is my home that is where I learned and grew as a cook and a person. Thanks for letting me ramble on here hopefully good changes are to cone yet I see this post as my termination regardless of the federal tattle tail law.
My family and I visited New Orleans this past weekend and ate at the ihop off Bulard.The food was ok and the service wasn’t too bad, but they sat us at a table with a leaky vent and there was a caucasian woman small built with brown or blonde hair walking pass our table fussing throughout the restaurant at the employees.I heard her ranting and fussing throughout my dinning experienceShe stated these dame employees is going to have me lose my job and from my perspective she will get herself fired by ranting the way she was.My waitress and other staff apologized for the rudeness, but the damage had already been done. I found out the lady ranting was the manager.
My family has tried the Muskogee Oklahoma ihop. the last two weekends. The wait staff is on meth or some other kinda bad drugs. There is only one or two that isn’t. Try putting an order in. service is bad. There so wired up its unbelievable. My wife’s food was cold with hair in it a simple egg with cheese. Long story short when we where leaven. I stopped by the bathroom there was a employee and his dealer in the bathroom making a drug deal money was being exchange. I immediately went to the front waited on a Manger to let her know what was going on. She said it was fine happens all the time. That’s one place me and my family will not go back.
I went to the ihop on trenton and expressway 281 in Edinburg texas and our server was great just absolutely great customer service, BUT the manager had some serious staring issues with my family and I he stood by the register and just stared and stared and kept giving serious ugly looks not once did he smile or ask if we needed anything and just kept staring!!! It might have been a personal issue due to one of the employees there. He did not greet us or asked us to come back instead he stared at us as we walked out and made us feel VERY uncomfortable. I’m a manager myself and I guarantee i dont treat my customers that way, his management skills just suck! Did not get his name wish i would have. Went by at 8:30pm if it helps.
I went to the IHOP on Lindbergh blvd in St. Louis, Missouri. Waited almost an hour for my food and once I got my food it was cold and looked like it had been sitting for a while. I also has to explain to the manager who brought a plate put the second time that the second plate was not right either as the has brown were burnt and the eggs were still not scrambled the right way. As the third plate was brought out, I still did not receive the pancakes at the same time and sat and almost ate all of my food before I even received my pancakes. This was the worst service I had received at this location. It should not take 2 hours to get food let alone get some type of customer service to get the issue resolved quickly.
My boyfriend and I just ate at the ihop in Central Park, Frediricksburg VA. We had a nice dinner, but the service was a little slow. We paid for our bill in cash, and we are about to leave the manager comes up to us and accused us of stealing, and after we told her that we had paid she went over and asked our server. right in front of us. Then when we came home my mother called the ihop and the manager still accused us of stealing. I found this to be really rude. That is not the way you talk to your customers. We will not be dining at this place again.
I ordered the bacon chedder waffle you have been advertising.What the picture displayed and what I received were two different things.The one I received was very very disapointing,looked NOTHING like what you advertise. I have a picture of the waffle you have advertised and the waffle I received.I was so upset I was going to display the pictures on Facebook and Youtube but my wife suggested I email IHOP before I take any other action….Thank you,Chuck Nieman
Almost forgot,only reason my comment is on here is because your email system does not work.Im about the 4th person that has stated that.WHATS THE PROBLEM IHOP ???
Chocolate devils food cake mix, a touch of canola oil, and water to an easy smooth batter makes awesome cheap Chocolate waffles. Top with hot fudge drizzle, powdered sugar, maybe scoop of vanilla ice cream. Easy big revenue. I have tons of friends regularly come to my place begging for them. I sometimes question if they are really friends, or do they only talk to me for my waffles.
I know i’m an idiot for sharing ideas w/o compensation… u might already have them on your menu… But, jf not, it would be nice to prove to ALL of these loyal Chocolate patrons that those top corporate women would reward great, simple ideas to the “nobodies” who graciously offered.
From FT Lauderdale, FL
Chris “Chase” Jankus
I had the worst service at the Los Lunas ihop after 3 attempts they still could not get it right first there was no cheese then there was then we asked for no onions everything had onions the chicken was cold then they bring back order spicy chicken with no spicy stuff on it
So i work at ihop 3232 in Mount Pleasant, Texas. I first started in December 2011. I quit for a while and came back September 2012. Last week put it two years that I have been with this ihop. Unfortunally since our general manager left to louisiana. Phillip Workman has made working there a living hell. He is disrespectful to his employees. Contantly making jokes about me being a “wh**e”. I had someone cover my shift wednesday because i wanted to go to dallas and the other server needed the money. I have a witness that his exact words were “i dont wanna help Heather out but i like you ashlan so ill let you cover her.” Then Friday night i had a family matter and went in Saturday to talk to Phillip (our crappy gm). Without letting me even explain myself he tells me “why dont i take you off the schedule for a while till you can get your sh*t straight!” I leave and go in for my shift today and sure enough. He took me off the schedule until next weekend! I live off of my tips, i rarely miss work and I do my job well….really! This doesnt even begin to cover that Phillip talks to us in a way no manager ever should. He will get in our faces. He is aware that many employees have come to work higher then a kite…..they still have their jobs at regular hours. Plus he puts entirely too many people on the floor so we can make any money. When asked why he replies “im teaching a lesson!” Something has got to give!!!
I was the manager at ihop located at 2204 S. Atlantic Ave. Daytona Beach, Florida. The restaurant is independently owned and while I worked there I had experienced a lot of the employees drinking alcohol and doing drugs on the job. The owner made us use food even after the expiration date just to save himself money. I took pictures of this happening and sent it to the owner and he told me that it was none of my business and if he fired everyone that done those things on the job he would have to fire half his staff. I explained to him it makes it a very dangerous and hostile work environment. The owner allows his family and others drink on the job (I have proof) Again I was told it was his business and not to tell him how to run it. I was just recently hurt on the job and was taken off work by my doctor and was terminated because I followed the doctors orders. I have watched this owner threatening employees jobs and have different rules for all his family that works there. Ihop is supposed to be a family restaurant a safe place to eat but at this location it is everything but safe. I am filing charges with the EEOC and contacting the labor board about these issues and I am not writing this to threaten him or ihop but want parents and other customers know that if you are wanting a safe place to eat don’t eat there!!!
593 sucks. The manager is awful and racist. Everything is owed to her and her friends and kin folk. Screw yall
My wife and son ate at IHOP job son city tn on people street they served him under cooked food when he told waitress she relucta ntly took it back then brought same food he ate from the .anager can.e out very rude no people skills what so ever one week later .y son has ecoli so he has been unable to go to school or do much the manager thertened to fire other employees if the
y speak of this tha nks guys I’m
i recently visited the ihop in natchitoches, la and they overcharged my credit card $33.00. Once i realized this i called the manager at ihop and explained that they overcharged and i would like my money back her name was Joey and she said ok she will process the refund and i should have my money back in 3-5 business days. After 5 business days passed i still havent recieved my money so i called back and spoke with a lady name tanya who was rude and she said she will process the refund and i should have it in 3 to 5 business days i also called corporate and made a complaint because i have been waiting for my money and tanya was rude and after speaking with corporate he said some one will be calling me and i should recieve my money as well. A week has passed and i have yet to recieve a phone call or my money so i called corporate again and he said he will have someone contact me !!!!! i have never had this problem with any restuarant that i have been to and they are RIPPING ME OFF!!!! All i want is my money back. i dont understand what the issue is.
Hi, I just had lunch at store 1417 in Houston, with horrible service from this waitress. But one of the surprises was that I wanted to eat a 2 egg cheese omelet, which I have ordered before. As soon as I ordered it this woman indicated that this was not possible and that I was going to get charged for the large portion. I told her I have done that before and I don’t mind paying. She said she was going to check but she still brought me a 3 egg omelet. When I told her this was too large, she indicated that there was nothing she could do as this was the way it came. I requested a to go box in order not to have a confrontation with her in front of the customer I was having lunch with. And her service in general was horrible.
And by the way, I had to retype all this because your email form does not work. Thank you.
I when to IHOP in southcenter Washington and I had the worst experience the manager there is racist he was making coments in Spanish about others customers and He said the customer was over weight and stinky and also he trade his employees really bad making bad coments and nicknames …. I was there for like 45 min and will never go back again…
IHOP sucks. Burgers are freezer burnt and management sucks!!!
After recieving multiple e-mails about 99 cent pancakes on tuesdays in september 2014 and seeing friends screenshot and post it on social media websites, I assumed it was real. Then after going to multiple locations and calling, not one employee had heard of it. I thought that maybe I had been mistaken, so I tweeted the official ihop account and facebook and still, no answer. I understand if it was a mistake, prank or whatever but if your paying someone to sit on the computer all day to answer questions and comments, they should probably do their job or you should find someone to do it better. Honestly, I wont be surprised if this doesnt get answered.
I am a recent employee at IHOP in New Mexico. I am terribly disappointed at the management personnel and their attitude about employees. I hope to have someone visit and correct the situation here as soon as possible. Many employees hired only a few days ago have terminated due to their mishandling of foods and employees. This may cost me my job but I have to find something else. This situation is terrible and embarrassing.
I had been contemplating whether to even write this.After over hearing one of my employees discussing that the same thing happened to him, I was infuriated! On August 19th my fiancé took me to Ihop in Brunswick , GA to celebrate my birthday …this was not my first visit to ihop ,I just recently moved to Georgia and started to eat IHOP every Wednesday morning . There are not many breakfast restaurants in the area other than waffle house, Ihop, Huddle house. Ihop has always been my first choice. But, after breakfast on the 19th, I won’t be going back. At least not to the one in Brunswick GA.
Here is my story; I ordered pancakes and went to use the syrup and water came out. (Enough where it was obvious it was topped off with water) My first thought was perhaps a child had played with the syrup at that particular table. So I decided to see if the two tables closest to me had the same issue. Yes, both had watered down syrup, I called the waitress and explained to her what happen. She immediately offered me new pancakes and advised she would open new syrup in the back. I quickly declined.
We paid for our half eaten meal and left and I couldn’t take my mind off what happen. I was thinking who would do that; I could only assume that it was water in the syrup and not something else. First thing I wondered is where did the WATER come from. Perhaps out of someone’s water glass? Wow, who would be so lazy to top off syrup with water? After that all kinds of thoughts crossed my mind as to what else is going on in this establishment. Well, I can assure you I won’t be a victim again .Especially after three weeks later my employee was discussing the same exact story … a coincidence I THINK NOT ….considering I had never told anyone at the job of this incident. Somethings won’t change; I’ll cook my own breakfast on Wednesday from now on.
I worked at ihop as a server for 13 years and what probably happened is the server was rinsing off the syrup to make sure it wasn’t sticky and carelessly let water from the faucet get inside. They should have been more careful, i know. Hopefully this makes u feel a little better. I’m sure it was at least clean water and it wasn’t done maliciously, just carelessly.
Revision:
Sorry, the “briny” grated spuds were at the “Surrey” B.C., Canada IHOP, located at the Surrey /Delta municipal border. IHOP # 312
Disgusted with this establishment and staff’s repulsive ignorance towards paying customers.
Horrible IHOP here in Delta, British Columbia, CANADA!
Disgustingly poor customer service and the WORSE business (non) practice.
Complained immediately and 4 times (to 2 employees) about the EXTREME saltiness of hash browns on my husband’s and my meals.
Nothing was done,… no apology, no offer of even replacing or at the least substituting for toast.
Salt content on potatoes made it inedible, left on plate.
Unbelievably insulting to be ignored and valid on-site complaint dismissed!!!
Will never go back.
I come to IHOP to enjoy a good meal with friends and family but why in the FCK is there a DOG in the restaurant, I do and dont understand the assisting dogs(special), but they don’t help you fcking EAT!!
there is a dog here in culpeper IHOP which I find very disgusting, no matter how much you love your dog and I love mine!!! They should never be brought into a damn restaurant!!! Never!!! No matter how well they behave or big or small, this is an outrage, and the manager here will hear of this!!!!
I work for IHOP, I alternate between 1st and 3rd shifts, and I’ve never seen anyone at my location do that, nor have I heard a manager ask us to.
Went to IHOP with coupon gotten from bensbargains.net. Was told by the manager they would not honor the coupon as there was no expiration date on coupon. I am steamed as I feel robbed. I even checked on the site to find the IHOP location. I called IHOP corporate headquarters during pacific time operating hours, not even an operator to answer the calls. What kind of a corporation is this? Are they out surfing?
Well I come to the store all the time with my family to the Laplace store (manager) jalain is very nasty and rude towards employees I over herd a convo while waiting for our food it came out wrong I asked to speak to manager she comes to the table eyes bucking out with nasty attitude we felt un safe there want be taken my family there with that manager there
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I experienced the worst customer service ever at iHop location 2910 Stonecrest Dr, Lithonia, GA 30038. First, I called in to place my order and the employee that answered the phone put me on hold for over 5 minutes and never came back to the phone! I literately stayed on the call until i pulled up in the parking lot. Once I got inside, there were 5 employees standing behind the counter right next to the phone, and not one of them greeted me. After 4 of the employees walked away, the remaining employee finally asked how could she help me. I told her that I needed to place a to-go order and she said okay, “I’ll be right back.” She was gone for over 5 minutes and then someone else walks up to finally take my order. As this lady is putting my order into the computer, she messes up and puts that I want cinnamon french toast, but i really order cinnastack pancakes. Not a huge deal, I mean everyone makes mistakes, but when she goes to get the manager to fix it, is when the problems start once again. He’s talking to her like he’s aggravated and then he tells her not to worry about it because its the same price, and just go tell the kitchen that she needs pancakes and not french toast. After waiting over 30 minutes for my order, it finally comes out and and of course its not like it should be. There was only a dab of cinnamon on my pancakes, no icing, and no whipped cream that normally comes with them. I ask for more cinnamon, and the employee simply goes to the back and smears in the dab of cinnamon spread that was already there! At this point im just ready to leave, I pay and proceed to walk out when I realize I never got a receipt. I turn around for my receipt and then head back to my car. When I get in the car, I look at the receipt, and of course, they over charged me for the pancakes which I figured was going to happen anyway! I went back in to get my money back for being overcharged, and a different employee with an attitude says “this is the correct price for french toast” Which completely pissed me off, because once again, I didn’t order french toast! I told her I didn’t order any french toast and that I want to speak with a manager. Instead of getting the manager, she goes and gets the same lady that placed my order, and of course she cant issue a refund without the manager, so once again, im standing there waiting. The manager finally comes and again, he still has a bad attitude and is acting like he doesn’t want to give me back the money that I was overcharged, so then I get tired of the bull and I just demand a full refund! The rude manager walks away from me completely and another manager comes over and opens the register to give me my money back. I’ve never been so pissed off in my life! After wasting over an hour of my day at this place, I go to the iHOP at 1310 Dogwood Dr, Conyers, GA 30013 and they not only had my order ready when I got there, but the employees were very friendly, even the one that had just got off greeted me once I got outside! I will never go back to the Lithonia location again!
I don’t have any respect for this company or the the individual owners because of the fact that they hire illegals that are not suppose to work in the USA with the company and the managers know that the people are illegal with fake ID and fake social security numbers. I know that the IHOP on 1340 E. Valley Pkwy, Escondido,CA 92027 has many illegal aliens working them. I wish this company was ALL American and helped our country and not destroy it. I refuse to eat here and spend my money here.
Racism at its finest.
I wounder where you and your family are from.
I went to Bellueve NE for a family reunion and we all wanted breakfast.We decided on Ihop. We have been there a couple years ago and it was not the greatest. Today was exceptionally different. My mother is in a wheelchair and sometimes hard to deal with..There was a lady that opened the door and welcomed my entire family with a genuine welcome. She asked if we wanted a booth or table( and I’m sure with the wheelchair she knew we needed a table) but didn’t treat my mother different.My mother had alot of questions about the menu when we were seated, that Lara when asked her name was patient and helpful. This made our visit very pleasant.the food was wonderful.The server we had was as great, sorry I can’t pronounce her name, but she was lovely. I’ll be sure to come back each and everytime we’re in town.
I don’t have any respect for this company or the the individual owners because of the fact that they hire illegals that are not suppose to work in the USA with the company and the managers know that the people are illegal with fake ID and fake social security numbers. I know that the IHOP on 6960 Argus Rockford IL has many illegal aliens working them. I wish this company was ALL American and helped our country and not destroy it. I refuse to eat here and spend my money here.
Get your own thoughts. Did you copy and paste it directly from Fabios above comment? Wow.
I worked for an IHOP in Zions Cross Roads, VA that is independently owned for about 2 years this december. Since being employed there, Ive had 3 different General Managers and the turn-over is terrible! All the employees except for a few, smoke marijuana and pop narcotics while on shift outside and also, some of them come into work high on other substances. Ive seen the cooks drop food on the floor and pick it back up and put it on peoples plates, the servers pick food off customers plates and eat it before they take it out to the table, and the managers and the General Manager knows about all of this and does nothing. Some of the managers even do the same things like smoking weed with their employees! Its a restaurant that’s open 24 hours and over night, some employees have been caught having sex in the restaurant and parking lot. Also, the management has known of employees stealing other employees money and items and has done nothing about it. Just last month, I was terminated from my employment (along with ALOT of other employees) for a bogus excuse of not being reliable; however, I was the only server they could rely on because I am one of the very few who did NOT do the things ive previously said. Also, I am 8 months pregnant and my general manager fired me knowing not many places will hire a woman 8 months pregnant! Then, on top of that, my general manager lied about the things i did when I tried to collect unemployment and so I had to move back in with family and patiently wait for my daughter to get here while struggling to pay bills. I know alot of places and people will say that you shouldnt listen to a disgruntled employee; however, I am past disgruntled. I hope corporate IHOP see’s this and does something about it; however, I am sure they wont. which is okay, because unlike other employees who let things go, I will not stop until I see justice has been served and I will continue to write complaints and emails to corporate until something is done!
FIVE PEOPLE AN I HAD THE WORSE EXPERIENCE EVER AT I HOP AN SADLY IT WAS FROM A MANAGER (JEREMY JOYNER) (790 N WESLEYAN BLVD ROCKY MOUNT NC 27804 HE WAS RUDE, AN VERY UNPROFESSIONAL. I WAS VERY SURPRISE THAT HE WORK WITH THE PUBLIC
Sounds like you just have a personal vendetta with him to be honest.
Worst day of my life!
Store#3378
3001 N. street Sacramento,CA. 10:47 am
I have my Office near to this I-HOP. So my employees and I decided to order something to eat and have a fun morning at work in today’s Labor Day. But however this day turn into the worst day of my life. I ordered a meal and a side of full pancakes(5) and i asked for a side of blueberrys which cost me almost $2.00 for each lil.container of blueberrys. So i ended up paying $21.00 for this two items. And put three pancakes in a container and two in another. The girl in the lobby couldn’t take my order so she asked to three of the other employees to help her. Nun of them took the order right til the manager came and fix everything. It took me half in hour to get my food. I asked the girl if everything was in the bag including my blueberrys. She said yes everything was in the bag. And i decided to ask for a side of pecan syrup for my pancakes. She didnt know what was that. She ask again to another employees and they couldn’t help either. So i told her too look on the tables for sure they were gunna have it ther. So that’s thats what she did and finally after 10 minutes gave the pecan syrup. My surprise was when i got to my Office ther where NO blueberrys, they put only one fork in ther. And it was a hair in my pancakes. I called right away to the store (I-HOP) and asked for the manager they put me on hold for almost 6 minutes to talk to the manager. So i finally spoke with him and he seems like if he didnt care what i was saying. He told me to go back to the store and get my blueberrys and he ipoligized for the rest of the stuff. And i was telling him this was unnaceptable, how i was gunna go back to the store just for the blueberrys and waht about the hair in my food? he start talking to someone else in the back and tottally ignored what i was saying. I got so mad and realized it was not worth it to fight with this kind of a person. I just decided not to go back at all to any of the I-HOP restaurants. And try to contact any of the corporate office to let them know this ridiculous!
I was in IHOP in Twin Falls Idaho on 8-31 early morning around 1:00.There was a manager/server named Michael Miller I want to complain about.I observed him handling customers food on the plate with bare hands and then served it to them.I had said something to him about how that was against heath code and he should’nt have done that and he told me that he washed his hands right before,and that if I didn’t like it theres the door.He then asigned another server Tara to us and he went and hid somewhere in the back of the kitchen.I was told that he is going to transfer as a manager in IHOP in Salt Lake.I don’t feel he should be a manager let alone working around food.I have been in the food and beverage industry for over 20 years,and I don’t nor will ever manhandle food without proper sanitary handling techniques.I think you should school your staff better on this if you want to continue to be a successful food sevice establishment .Thank you for your time .I hope that something will be done about this matter.
Last saturday August 23 2014 I wrote a complaint here and I have yet to receive a response from anyone representing the company. This is utterly ridiculous. Last Saturday I explained that dining at ihop was the worst restaurant experience of my whole life. I am very upset no one has contacted me thus far. If I am not contacted soon my next step is to contact ECOSURE and the Better Business Bureau. I may even go on social media and share my horrible experience.
If you all are being ignored the way I am I encourage you guys to take the next step too. Contact whoever you can to get a response.
I am writing this letter to convey the terrible experience I had at the ihop located on rt 26 frederick md 21704. I went to celebrate my 46th birthday with my wife. It took 20 minutes to get my salad and another 15minutes to get the salad dressing correct. Every dressing I mentioned it took 5min to tell me they where out or didnt have. They eventually offered me omething they use for subs. After confirming prior to ordering that myeal was free,I was advised my wifes meal was free because it was cheaper. The very question I thought we resolved. After receiving my well done steak which i ordeed to be cooked médium,I could take no more. I decided to pack up my food( I have dogs that like overcooked meat). Here comes my free dessert with a hair in my sundae. Happy birthday to me!
This was the worst restaurant experience of my life. I found a insect in my drink and asked the server to get the owner. He refused. He sent the server back and told him there was nothing he can do. I demanded the server come speak to us. After 10 minutes he finally arrived to the table. I explained to him what had occurred and he told me there wasn’t anything he could do. I then proceeded to tell him I did not appreciate how he was handling the situation. I told him I was have preferred he would have come over and handled the situation himself instead of sending my server. He raised his voice at me and put his finger in my face. At that point I was frightened and I feared he might become physical. I kept my composure, however, I felt so disrespected and humiliated. He told me I shouldn’t be speaking to him that way because I am a young female and he is 65 years old. He kept repeating that there was nothing he could do. So after him speaking to me that way for about 5 minutes I finally decided it was not worth it because it was clear he did want to help me. This experience has completely turned me off to ihop. I feel as though this situation should have been handled a lot better.
The Manager Bridget at IHOP in Cleveland heights makes the servers pay for the peoples food if the people walk out and their food has already been ordered
Us too, no fair! Lol. Actually the last shift I had, I made two mistakes and my boss told me I’d be paying for both, but at the end of the dayhe didn’t charge me.
Can manager write up an employee for not calling in surveys? When it’s the customer choice to do so…
I need to report. The. Manager. Yolanda. I. Dont remember her. Last name but she. Is working in. Ihop. In. Midlothian. I starterd to. Work there. Just. 2 days. And i. Didnt. Continúe working. Anymore. Because she. Is. Really bad. Manager. The. Restaurante. Is. Very dirty. She. Didnt. Pay. My check. The waitress touch. The. Food. Etc .. i. Woud likeTo. Tell The. Costumers Dont. Go eat There. Any more the. Kitchen. Is. Not. Clean . I. Need. My. Money. If. You need. More. Información. Please. Cali me. Thank you. So. Much i need. Your help. Cel. 804516XXXXX
Don’t eat at Fenton mo ihop the services there slow can’t cook it was so bad I didn’t even trust them to get me a refill on my Pepsi it most like would have came back with a spirit which they don’t even carry. They charge you for food you don’t touch because it was made wrong twice this is only part of the dining experience I had with this Ohio with friend that night manager doesnt deserve the position he in and they need all new cooks at this location. The food I eat tasted like microwaved warmed food it me never want to go to another ihop ever againi hope corporation.reads this and get back with me I tell the whole story to live person To thedumb blonde waitress to the thieving manager
While visiting Gulf Shores Alabama my wife and I decided to stop in one of our favorite restaurants, IHop. We arrived at 8:30 am to find the restaurant fairly empty but yet there was people waiting. Shortly after arriving and sitting to wait our turn several employees entered, like a shift change. We were immediately called and brought to our table. The service and food were excellent as expected but I thought it strange that there were people waiting in an empty restaurant before we arrived on what would otherwise be a busy day. We returned Monday for another meal. We arrived about 11:15 am to find a similar scene. There were several empty tables and the host/manager was telling people there would be a 10 to 12 minute wait. A few customers walked out but we waited. We were set in about 8 minutes. I suspect they have a staffing problem. With so many people out of work there should be stacks of applications for a position at such a busy restaurant unless the owners/franchises don’t want to spend the extra money to provide adequate service. I think the corporate office should look into this situation.
I was at an ihop on 14th St NW and there is a very ghetto rude manger and she was yelling at me …cause i called and twice to place my order her attitude was horrible she hung up on me and was extremely rude
Ive been with ihop for about 10 years now and never did u have to go through this. Ive been laid off be4 to. I always got termination papers whether i signed or not. It is to my knowledge and research that it is illegal to fire anyone without termination papers or some type of doXXXXents and that also go for at will employee. I am aware that at will employee can be terminated for any reason, but upon firing someone you still need doXXXXents on the person being laid off. And if there are some doXXXXents i never seen it.I cant even get unemployment because they denied. This matter need to be handled be4 it becomes court matters. My direct #240-468-XXXXx.
Me and my general manager got into a dispute about labor and hours. That was on last Monday. The next day i come into work she pretty much fire me. Now for two weeks ive been without a job, and because of ni job im me and my child face eviction at end of month. Now i was never given any termination papers nor did i see any termination papers. I don’t want to take this to court. I just want my position back as a certified cook making my same pay. I was working at the Alabama ave store in Washington dc. Plz any advice or when i can i go back to work. I’ve talked to the Gm, she says give her some time. A week gone and still no reply. Like i said don’t wanna take this to court but i will if i have to.
I worked for IHOP for a total of about 6+ years and three locations. The first store I worked at(1989-1990) was a franchise. The. second store was a corporate store(1993-1996) and the third was corporate store at first then turned franchise(dec1997-june2000) . At the beginning of my employment at the third IHOP in 1997, I was informed that I had been given(enrolled in) an ESOP (employee stock ownership plan). I was lead to believe that this stock would be there for me when I was of retirement age. I have been inquiring as to the whereabouts of my account for literally over 5 years now.. somebody please help me/////
Contact the DOL Department of Labor, they oversee ESOP and also the SEC Securities Exchange Commission would probably be interested in knowing the money is missing as well.
I was just at your resturant in Joplin, MO. I have been there a couple of times before. The manage’s name I believe was Shaun was giving one of the works a bad time. I was just wondering if it is polocy to mock your help in front of customers. The worker he was mocking was a very nice young lady who has waited on me before. She conducted her self properly as she had in the past. He kept howding her and you could tell this was upsetting her. I think you need to do like the TV show under cover boss to check this man out he seems like a real attatude person. Been thinking about it and might not ever go back to one of your resturants if this is how they are managed.
Today, my wife and I had visited an IHOP on Diversey in Chicago, we totally had a bad experience at this location; we went for Breakfast, and we took our two boys and my 3 yr old son has Autism and we assume that the service was going to be great, but guess again the waiter that was serving our food was constantly looking at him, the way my son has his meltdowns, and tantrums we even asked him for a high chair and refused to give us a high chair and said,” I could give u a booster seat,” my wife said, we need the high chair” can you bring us the chair. My experience was ruined because people were starring at my son. I personally think that management should train their employees how to deal children with special needs.
I visited the Charlotte Pike Location in Nashville TN on 7/31/14. An employee came out of the bathroom without washing her hands and then preceded to continue her work making silverware bundles. This is absolutely disgusting. I hope no one got sick from eating here!!! DO NOT EAT HERE!!!
I went to the IHOP in Allen, TX tonight and had one of the most uncomfortable experiences that I have ever had at any restaurant. I ordered the Tuscan scrambled eggs plate. Almost 30 minutes later when the food came out I immediately noticed that my server brought me out an entirely different dish all together. When I brought this to her attention, she tried for a moment to tell me that it was in fact what I had ordered. When I asked her if what I had in front of me was what she had written down for my order she looked at her notes and said, “oh wait that’s not at all what you ordered.” She then took the food away and the waiting game began again. After waiting about another 10 minutes, I told her to just cancel the order as my friend that was with me was almost finished with his food. She then went back to the kitchen to cancel the order. Here is where it got uncomfortable. The cook a man named Jamal according to the manager on duty came out of the kitchen where he proceeded to stare me down in what I saw as an attempt to be intimating as if I was the one that had done something wrong. My server once again came back to my table and asked if there was anything she could bring me. I asked if I could just get a side of bacon. When the bacon finally came it was literally wrapped in hair and a lot more than just an accidental hair that fell into something, still gross but understandable. This was multiple strands of hair per piece. This experience was beyond unacceptable, it was down right pathetic and disgusting. I can say with confidence that as long as the Allen, TX IHOP employs a vindictive thug like Mr. Jamal that I will not be back and I will happily share this incredibly disgusting story with every person I know that may have the bad idea of giving this place a dime of their hard earned money. Truly pathetic.
My question is about the soup of the day. My friends and I were wondering why wouldnt the soups fall on a certain day instead of being determined by the cook. We really like the broccoli soup but never know when there having it. Visited three days straight and got same results, come back again.
Went to the iHop on western street in Amarillo. We were seated at 6:15 p.m. we didnt get our food until 7:40 p.m. The table was dirty and sticky. We waited 20 minutes to get straws for our drinks. Waitress was nice and polite and explained that they were short staffed-not her fault. When we did receive our food the pancakes were dried out and hard, you could hear them crunch as we tried cutting them, the bacon was raw and the hash browns were not fully cooked. The ladies room was filthy with bugs and toilet paper every where. I’ve always had a good experience at this location until today. Unacceptable.
Hi. I have worked at an Ihop at Kirkwoodhighway, Newark, De and regardless of the serving techniques (which have been changed and RARELY USED), but when i had asked about our paychecks and our tips and my GM gave me rude and poor excuse of an explaination. now mind this, i am a tough person to break and one heck of a waitress due to me being in a restaurant and having grown up in a restaurant environment, but i think that what he had said to me was rather rude and uncalled for.
I had nicely and calmly explained to him my situation with our pays and tips. His response was this: “Well this is how things go around here and if your parents dont like it, then i can tell them that their daughter wont have to worry about the pay and tips due to her being fired.”
note: my father and mother brought it to my attention about the pays and tips.
having that said, i was highly upset and was about to walk out. He laughed about it and joked about it but never took any of us serious about it.
I do believe that our boss for the stores here in Delaware is strictly keeping his money to himself and NOT renovate the stores at all. Also when we did see him, he had brought others in and taken their orders and made the rest of us late for serving our tables.
I will NOT be working at any IHOP ever again. I do not like the fact that half of us was treated like crap and looked at as if we are a joke.I did not like the fact that I had to pay for someone elses meal due to being walked out on not even 5 MINUTES AFTER GETTING THEIR FOOD!…This has been a horrible experience for me and I honestly would have stayed working at my other restaurant if this keeps happening. Sorry
IHOP store #817
1430 Plaza blvd National City Ca 91950
Let me start off by saying “Jill” is a horrible
waitress!! Decided to go to IHOP with my fiancée and her nephew as soon as we got seated a waitress came up to us ” mind u she didn’t say good morning how are you guys, or hi my name is _____ what can I get you guys to drink” instead she just came up to us and said (what do you want to drink) so rude then my nephew order a Rudy jr she came back with his food and just slid it across the table! As soon as we ordered our food Jill the waitress comes back our way and just drops the check off to is we hadn’t even got our food. I’m pretty sure she doesn’t like “Gays” Then I order a T-bone steak with eggs which was absolutely delicious thanks too the cooks my fiancée order smoked sausage with waffles we all finished our breakfast and still no waffles! No tip for “Jill” we’ll never go back to this IHOP !!!!!! If I had to rate the place I would rate it Two stars cause food was great but customer service sucked
I want to write a formal complaint to IHOP Restaurant in Lumberton North Carolina that me and my family experience on July 19, 2014. The Service was terrible. We waited over 15 minutes to be seated and waited another 15 minutes before waitress even can to our table. Then we were waiting over 20 minutes and our food never came out. That’s when My family and I left the Restaurant. This is first time in any IHOP that I experience BAD Service. I understand you sometimes have to wait for service because of restaurants being Busy. But the Restaurant was not Busy at all.
I just want you to know I will not recommend any one to eat at IHOP Restaurant in Lumberton North Carolina because of bad service.
I will some times visit your ihop after work. This morning I stopped by and while I was there the manager got mad and yelled at the two servers telling them the drawer was short and they would have to put money in to correct that. I think that was wrong of her. I asked one of the two girls if they did. At first she said no I told her not to lie me and since I was in my uniform she then said yes. I asked her how much and I reimburse both of them out of my pocket. I think it was wrong and both said I didn’t have to. I don’t miss the money I make more money than they do. How can you asked two young ladies to put money out of their pockets for something they may not of done. If this policy is not fixed or addressed I will put it on Facebook so all my friends see it and pass it on.
Not sure what your policy is for store closing times, but I just visited the Dawsonville, GA location @ 9:30 PM and sign shows restaurant closes at 10:00. The outside lights were off and the door was locked. I know when I worked at Longhorn Steakhouse, we locked doors 5 minutes after closing time. If someone came in 5 minutes before we closed and wanted a steak, (even though the cook had already cleaned the grill) he would cook a steak. That’s how customer service should be. I’m really disappointed the manager on duty would allow the restaurant to close 30 minutes early. I will be calling corporate tomorrow
We have been to the Springfield Oregon gateway location several times this week. The same one mentioned a couple of comments down. We are staying in one of the nearby hotels for the IAAF junior world track and field being held in Eugene. We were happy with our food and service. We were very unhappy when the manager of the store whom we were told later that his name was John…. Proceeded to talk loudly to customers at a table next to us about his political opinions. It was highly inappropriate and during this at least fifteen minute period he did nothing but hold these people captive.
I recently visited IHOP in Evansville IN. It was the worst experience ever. The food was disgusting and so was the server. When we asked to speak to the manager he didn’t come. He was to busy on his phone messing around. He was yelling at his employees when they were doing nothing wrong. Either this IHOP needs a new manager or it needs to be shut down.
July 21 2014 IHOP store 670 3427 Gateway st Springfield, Or 97477
We went to this store and had the worst meal ever. My pot roast was mostly gravy with very little small pieces of roast, the mashed potatoes were of the poorest instant taste. My wife had the rise and shine, the bacon was basically raw, the hash browns was cold and browned on one side only. The server was Rochell K, she was not very attentive. The interior of this place was in need of remodel, the carpet was very dirty. My wife was a waitress at a different IHOP and the Mgr of that store would not allow such a poor situation.we are in our late 70,s and have enjoyed IHOP for years but this experience will drive us away. Situations like this will have drastic results for your company.
I never got a chance to report your foul ,rude managers at IHOP in forestville md . They talk to there workers as though the workers owe them something’s RUDE VERY RUDE also as I was dining in my food wasn’t put in the system I had to wait an hour to get my food then it was cold these managers aren’t teaching theses servers right then a manager rudely came at me her name was Brittany she needs to get out of this store or this store needs to get shut down all of those manager has to go I can’t believe IHOP has such unprofessional managers all I wanted to do was enjoy my food please do something about this it’s no way I should get treated this way as well as the servers I heard it’s new management glad to hear
My husband and I had breakfast at the IHOP located on Arlington, Texas at Highway 360 and Green Oaks. Our experience was excellent. In fact it was the best experience we’ve ever had at an IHOP all over the country. The hostess was great, the lady that waited on us was fantastic. The food was better than ever before. So good that we requested the opportunity to personally thank the gentleman that cooked our breakfast. His name is Oscar. Thank you to the staff at this IHOP for a great experience. We will definitely return!
My wife and I stopped by the IHOP after our date on Friday for dinner in Santa Fe,NM. We had been there one before so we wanted to try it again. They were busy so we expected a bit of a wait, After about 10 mins the manager was getting loud. From what I was hearing he had removed tickets from the window, and the customers behind were waiting on food for quite sometime and the server keep asking for her food…mind you its the tickets the manager had taken off the counter….he started getting loud with the server even tho it wasn’t her fault. It took over an hour for the customers to get their food and an hour for us…at one point the manager started screaming and the server and called her names one being chicken…the party who’s order got screwed up had one gentleman who confronted the manager and told him she is a lady and don’t speak to her like that….the manager told the customer to leave or he will call the cops, my wife and I both have restaurant experience and she has server experience… This upset both of us since he was the one who was wrong. Our server was crying and upset she didn’t do anything wrong. I left comments on the 800 number and to my dismay he called me….he did not care what I had to say at all and offered somewhat of an apology. I just hung up on him….no one should be working in those conditions. I refuse to go back to that IHOP ever!
I frequently visit Ihop in reynoldsburg and every time I go, there is always something that dissatisfies me about that place. I recently placed a to go order on the phone Friday July 18, 2014. I came to pick the order up and my bill was $10.78. I realized that I will not be able to eat at home so I then asked the front desk lady if there were any available tables, and if there wasn’t then that was fine. She asked the manager if it was okay to sit us down, then sat us a table. My boyfriend and I started to eat then I realized that I did not have any ketchup so I asked a random waitress that walked past, named Makayla, if I could have some. She was polite and gave me a bottle of ketchup. We continued to eat, then realized that we were starting to get thirsty. We did not want to be “those customers” that want and need everything. So I just asked a waitress (by the name of Karla) that was helping another table near by if we could have just one glass of water. I do not know whether or not she heard me but she was looking straight at me and did not respond (maybe she had a lot on her mind). So I asked her again, and she responded with a nasty “sure”. She then got a glass of water and placed it on our table. She did not say anything nor did she give us any straws. I am glad that I looked in the glass because there were little black things floating around in the water. I was then fed up and just wanted to go. I did not finish my meal or anything! Since we did not have a waitress we took our bill to the front desk to check out. It took 5 minutes for them just to find a waitress to check us out and she came out for me to sign for $33. I do NOT know where that came from so I asked the manager. I showed him my original receipt and the one I was given to sign. He said that he would fix it. It took another 5-7 minutes for that to happen. They added tax for us dining in, which I understand, and I signed for that.
It is now Sunday July 20 and I go to look in my account and I have been charged for the $11 and $33! I am furious because I have other plans to do with that money. I call up to speak with the manager and he says that they never credited to my account and that it takes 48 for the bank to catch up. I am furious because now I have to wait on a silly mistake that they made. I am not even mad at that, I am mad at the fact that every time I go into that iHop I ALWAYS have a problem! It needs to be fixed! I need my money back!
Me and my husband visited ihop on north Main Street in suffolk va today and the visit was excellent staff the manager Anthony was very professional I was shocked how young he was. Food was excellent this is how an ihop should be ran
This is the third weekend night my family and I have stopped in IHOP in Stafford and should not come back. Unfortunately we have had a server by the name of Michelle. She is unattentive and never to be found when we need something. She always has made mistakes with our orders and never brings everything together. Last weekend she disappeared and when we left we saw her with a male server smoking and hugging out back in the shadows. Not only did we not get good service but other tables she was serving were looking for her and the server she was with. He was a very tall hispanic man with curly hair. The table next to us had 5 guys looking for him when we had another server check us out. For now on if we come back we will ask for Jessica. She is awesome and can handle more tables then all the other servers combined. We now know when she comes in and will wait for her shift to ever come back. We asked last Sunday night for a manager to let them know of the problems with Michelle but she was busy in the kitchen is what we were told. The manager a blond young lady was not busy. She was joking around in the kitchen and a hispanic lady was working very hard with the manager and servers clowning around. You need to have this lady Jessica as a manager. She is attentative, professional, efficient and very polite. What happened with the rest of the staffers. We have even seen your manager asking others in the past to handle problems when she should, instead of making a face and ignoring the server’s assistance. Another thing..we overheard Michelle asking if she should call the jail to stay later..why is she outside..aren’t jail employees suppose to be supervised..your manager in the kitchen and she was outside..is that allowed? We have noticed new people, but none compare to the quality of service like Jessica, the hispanic lady. The other Jessica is worthless..she doesn’t appear to want to work like the rest. Your food has gone downhill and we understand why..get some cooks, too. Managers should not be cooking but supervising. Also, how does IHOP as a pancake restaurant run out of everything….butter especially!!
IHOP in Culpeper, VA. Me and my dad came in to IHOP this evening and it was just terrible we were sat right away we waited 10-15 mins at our table and no one came and served us the Resturant wasn’t busy at all and there were servers standing up by the kitchen and still no help!!!! So we left and no one said anything to us and just watched us leave we went to frost cafe and give them our business there service and food were great!!! Chances of returning to IHOP are not likely!!!
July 17, 2014 – Ihop Littleton Colorado – Bowels and Cross
I took the day off to spend with my kids, took them to eat they all requested IHOP. Were sat quickly, table dirty had to clean off as we stood and waited. Had to ask for coffee twice, which was cold. Then we ordered, the restaurant was empty though it took 30 minutes for our food to arrive, and it was ICE cold. My son had chicken fried steak and pancakes (the butter on the pancakes was hard never melted). My order was wrong, and my youngest who order a cheeseburger was HORRIBLE! She said the school food was better.
The waitress NEVER came back around and my bill was $48.00! For horrible food and service. I told the manager and she said “oh” “sorry” and walked away. Yep, I will never go back, McDonalds would have been better and much cheaper. IHOP used to have half way decent food and service it has fallen to the bottom of the list.
I got to uhop and put down for a party of 5 and was told 15 minutes, after 25 the hostess called my name for a part of 2 and then apologized for she had writtwn down 6 upside down. After another 25 minutes another party of 6 came in and apparently they were friends of the hostess so after 5 minutes she sat them. We asked her how much longer and she said they were clearing up a table. After another 10 minutes we realized how useless she was and the fact that the manager wasnt doing anything about it we decided to leave in which all she could muster up to say was sorry. Worst experience ever.
To whom it may concern,
My grandchildren get to chose any restaurant they want to have dinner with their family for their birthday. My granddaughter who just turned 6 has chosen IHOP for the last 4 years. My daughter just moved to Independence Missouri 2 months ago which gave us an opportunity to try a different restaurant than we were used to. After the meal we we happy for the change. We were a party of 10 and arrived @ 3:30 in the afternoon for dinner @ store #3345 in Kansas City, Mo. Our server was Angela N. # 37. I am 57 years old and have been in the restaurant business all my life. From a car hop @ 15 to retiring as a GM of a fine dining steak house. The quality of service we were shown is not usually found in a casual dining establishment. She was spot on. From the drink order, to the pre salads, entree’s, prebussing etc. I was blown away and I am a very critical guest with my background. I hope you are all aware of the great servers like Angela that your restaurants have. We will continue to eat @ this one.
Thank you
Christians Adkins
My husband and I decided to have an enjoyable breakfast after weeks of working in the hay fields. I suggested the IHOP in Front Royal, Virginia. We had been there twice before. The first time was just after they opened, and our service was marginal. I gave them the benefit of the doubt that it was because they were new to our area. The second time, our service was poor but again I tried to keep an open mind that things would improve. Today was completely unacceptable. We ordered coffee, water with lemon (we requested lemon twice and never received them) and breakfast meals. My husband and I each read the entire paper and drank three cups of coffee while we waited! Our server, Misty, spent her time chatting with her friends two booths away from us. We sat there for at least 15, if not 20, minutes waiting. Finally, we gave up, walked to the cashier and said we would pay for our coffee. She seemed to have a problem finding our order in the system and finally said that we could have our coffee free. She also offered to let us talk with the manager on duty. If this manager cannot make sure that meals are served in a timely manner to an almost empty restaurant (it has been almost empty on each of our three visits) why would he or she be interested in our complaint. As we walked to our car, Misty, our waitress, was standing outside smoking and continuing her chat with her friends. We drove across the street to Cracker Barrel and had a wonderful breakfast that was served to us in less than 10 minutes!
We have visited your IHOP in Winchester, Virginia on a number of occasions and have never had a problem. The food is good and the service is good. We have also visited other IHOP’s in the area again with no problem. Someone needs the have a chat with servers, like Misty, that you are a service provider. Clearly she needs to be counseled that if she wants to visit and have a long conversation with friends it should be done on her time not when when she is working, she should follow up with simple requests (lemon), and check on the status of meals to be served, if there is a delay the customer should be notified. Your management at the Front Royal IHOP should be counseled that they are new to our area and there is a lot of other restaurants. If they want to have a large percentage of the customer base, then they need to improve on the servers attitude, promptness of food being served, and the servers followup after food is served to check if the customer needs anything additional. It would also not hurt for the manager to walked around and check that all is well with the customer. This certainly would be a good will gesture and might resolve issues quickly.
My husband and I were at IHOP in Henrietta Ny. It was very alarming to see a half naked man going back and Fort in the kitchen. This guy had a tan top on, his pant was at his knees and his entire underwear was exposed. We approached the host and questioned why a half naked man was in the kitchen she giggled and said ” he works here, he is not working today he is visiting ” a manager was unavailable. It is so sad that any and everyone is allowed to be where our food is being prepared. I think that is disgusting and should not be allowed.
My husband and I visited an Ihop restaurant in the villages florida on July 10th. We purposely went because of the commercial we saw with the blueberry pancakes with c annoli filling. Well let me tell you the c annoli filling was cottage cheese we made it known to the waitress and she asked the cook he said that it what he gets from corporate. There is no way that it was anything compared to the c annoli filling. No manager ever came over to us either. This is false advertisement on ihop saying one thing they just want to get you intothe restaurant. Very disappointed will not visit ihop anytime soon.
I was at IHOP in Gallatin,Tn earlier today when a scuffle started involving 2 waitresses and a young girl . All 3 started screaming at one another and seemed to know the girl prior to her visit. There were quite a few customers in the restaurant at the time. Including a large party with adults and young children. They were sitting by the door when these three young women decided to take it outside. There was more yelling and screaming outside and things appeared to be escalating even more. The police showed up soon after that. Is this how u run ur restaurant ? It was very immature, unprofessional, and very alarming. Who knew if weapons were coming out. I couldn’t find a manager anywhere. I will not return to this IHOP.
I stopped by IHOP on my way home from visiting my grand daughter in the children’s hospital in Birmingham AL obviously there were numerous places between there and home (a2hour drive) that I could have chosen to eat at it was 6:00 when we arrived at the store it was very slow the waitress showed up took our drink order then she brought it back now on to the bad our waitress (NENE) showed up to take our order with no pen I told her we would wait til she found one we had 6 people in our party and we are kinda picky my husband wanted 2 extra side items she said he gets this OR this OR this (want to say she did bring drink refills) and I guess really didn’t want to let him order extra after the refills we didn’t see her again for a while I asked another waitress if she could check on our food because 2 other tables that came in after us have received their food (a party of 5 and a party of 2) the waitress we asked went to the back to ask about our order came out and said that in will be out soon she said what did you order I said all breakfast food and one of the tables that came in after us had even ordered a steak as one of their items so she was concerned and ask her table to excuse her she would be right back and went to check on our order again when she got in the kitchen our waitress and the other waitress started arguing about the other waitress bothering her table she tried to explain to her that I had stopped her to ask about our food (like I said before we hadn’t seen our waitress in a while) they just yelled at each other (from this time til after we finally received our food they were yelling at each other and not til after what looked like the manager? told them that was enough) the other waitress assured us our food would be out soon as she was letting us know our waitress brought out my youngest 2s order and as she walked by the other waitress she told her she needed to go before the other waitress got in trouble our waitress set the food down and said the rest would be out soon again our waitress disappeared a different waitress brought most of our food and drink refills in total it took about 40 minutes to get our food a few things missing but did get those when I got home I tried to do the survey on my receipt and tried 4 times and it said “Thank you for dining with us. It appears that a survey has already been completed for this receipt. We look forward to your feedback on your next visit.” I did NOT do the survey yet I am assuming one of the people working at the time did it for me so they would not get a bad review just want to add that I have worked at a restaurant in the past for 7 years and I believe in team work you ALWAYS help each other out if someone’s customer asks for something-anything you get it for them IF you are busy you make sure to let someone know what the table needs so they can get it THAT is good customer service
My family and I just tried dining at the IHOP on summer street. Closing hours states 10pm. Their doors were locked at 9:30pm. It’s false advertising to say you close at 10pm. If the hours changed please update your website and operating hours outside of establishment. Thank you.
I am at the ihop in Norfolk Virginia . And I’m not to happy with their service . Even though it’s 2:24 am there is a lot of rude service an poor customer service. There was yelling all in kitchen area right infront of me and my father ad I front f the whole restaurant . The clerk working the register was the worst and was a big problem ! Took me and my dad like 15 minutes just to get seated . Won’t be coming back . !
I have a complaint. When you sell these franchises, do you monitor them at all? The one in Newark, CA on Jarvis Street, is an absolute joke filled with drug addicts. Is this the way you want to present your company image? Don’t they have health codes, employee rights, guidelines to follow? Or you just let them do whatever they want? This is the worst by far place I have ever worked for as far as organization, making employees better, and caring about customer service, all key qualities to a successful business. That is what I think about C & H Corporation, and if you don’t believe me just stop in and visit to see with your own eyes.
At I hop now in austin I 35 and slaughter lane….usually come here once per month, but its been approximately three months…this place has gone way downhill..is there new mgmt? The bathrooms were nasty. Waiting for food and only three other tables… had to move to different table three times/dirty….almost scared to eat here. It smells musty in here..what happened?
Seen a roach right on the table we was sitting at waiting for our order. Nvr will I go to that location in Irondequit ny goodman st. Apparently I told someone else about it and they also said they heard about that too from someone else.
It may be wise to look into the turnover rate at the IHOP in Orangeburg, SC. Many great employees have come and gone (by choice or by force) but the manager is still there……hmmmm. I’m sure IHOP doesn’t like spending money on hiring just to fire. Great leaders breed loyalty and and fosters excellent service, which in turns drives profits.
Greetings from Puerto Rico! I just want to say that even though we currently have two IHOP Restaurants in the towns of Caguas and Dorado, the area in which I live (Guaynabo) does not have on. The IHOP located in Caguas is about half hour driving distance from my area, and the Dorado site is about the same distance. So you see, it is not feasible for us to eat there! Guaynabo is a highly populated area with modern shopping malls, middle and high bracket income residents of all ages. We have the major central banks and restaurant chains nearby. We need an IHOP in our area! The only breakfast chain we have here is Denny’s, and it is time for a new option for us. Olive Garden will open three restaurants shortly here, one will be near my area. You see, I live close to the San Patricio Shopping Center, the Mall where you find everything you need. Please consider opening an IHOP in the Guaynabo area, and you will make MANY PEOPLE HAPPY including me! As a native New Yorker I would love to have an IHOP here. Also, the US ARMY Fort Buchanan Military Base is close by (about 9 minutes driving time) which would have many employees and soldiers going to eat at IHOP! Hope you open IHOP Soon here!
to whom it may concern I have a band in South Florida we work very hard and play every weekend and when were done depending on what area we are in, we go to IHOP for breakfast. normally we have good service last weekend we went to the Coral Springs West sample road location where we we’re seated in the back section away from everybody.
we had a party of 10 (band and wives) which would have been a good check. we’re all good tippers. We we’re seated for 30 minutes when we asked for menus and we realized it’s getting very late we were told they will be with us in a minute. another 30 minutes went by when we realized the sun is going to be up by the time we eat. at that point we were so tired we just left. The staff were all huddled around the cash register didn’t seem to mind that we’re all getting up and leaving. the restaurant was half empty. it wasn’t like they were busy they were all sitting around the register gabbing the whole time. At that point we went to Steak and Shake and ended up eating after 4 a.m. Instead of 2 a.m. normally I or my bandmates and their wives we never complain about anything. furthermore when I called up twice now to that location a woman answers the phone I’ve asked for a manager and they told me to hold on.10/15 minutes goes by, I hear them giggling in the background. they pick up the phone and say the managers going to be right with you, after another 15 minutes I hang up that’s been the scenario thus far. you just lost your party of 10 at IHOP every weekend from now on we are very upset, thank you for your attention to this matter sincerely Robert Koppisch
I guess no one reads these things I’ve tried to call the restaurant several times and ask for a manager each time being put on hold and just forgot about. I don’t know what to do. this is really getting annoying but my whole group will never repeat never goto an IHOP ever again
I visited IHOP located 1001 White Plains Rd in The Bronx, NY on 5/25/2014. The food was adequate . There was a 70 cents discrepancy in the bill. The manager was called and he adjusted the bill. When our waitress brought the revised bill she never brought back my debit card. When I was doing my online banking the next morning I saw an additional charge from the very same IHOP for $18.05. I sent an email with a description of the occurrence and my contact information. No one has ever called or contacted me to address this matter I was greatly inconvenienced by having to cancel my debit card. Additionally, I’m very concerned that IHOP employs dishonest people. I called to see if my card was there and they said it wasn’t. Identity theft is a constant concern when using credit or debit cards, and IHOP has shown very little concern for their customers.
After being a loyal customer for 20 years it appears the IHOP Corporation has gone to the dogs. I have had an issue with the Dothan Al location and have not been able to talk with anyone that has the authority to provide an intelligent answer. After spending about an hour on the phone with the Customer Relations Dept who are ashamed to give their full name I tried to contact the Corporate Office. I requested to talk to the COO Mike Archer and the operator transferred me to Customer Relations. Apparently the COO is also ashamed to respond to wronged customers also. Unfortunately companies such as IHOP forgets the customer that made them. If enough people stop going to the locations maybe they will get the message. Just because someone is a Senior Citizen, IHOP does not the right to discriminate against them by not resolving issues created by IHOP.
Georgetown TX. location. Passed over several times for seating. Told it was going to be 10 to 15 minutes and it turned out to be almost 30. Seated and waitress tried to help hurry things along. 25 minute wait for food. Eggs and hasbrowns were cold. All in all a very bad experience. I think you just lost a loyal customer. As I said earlier the waitress tried but the front staff were non-caring and had very poor attitudes including one that made snide comment about a special needs person after seating him
My husband and I went to IHOP on 71st & Lewis in Tulsa OK around 5am for breakfast and were treated like trash by the manager. We were sat in the same section as two other tables right in front of us which means the server for that section was triple sat. I asked the manager immediately upon being seated if all those tables just sat were for the same server and he said no. I notice as soon as the server leaves us she greets and gets drinks for the other sat tables in her section. I also am sitting conveniently in front of the food window watching the manager yell for food runners while he stands there not helping. My husbands food sat in said window for 6 minutes while they were still preparing my chicken fried steak and eggs. I was starring at the food in the window when another server approached us and asked if there was something I needed and I replied “yes, my husbands food that’s been sitting in the window under heat lamps for the last 6 minutes.” He replied ” it’s been great talking with you.” Walked off and then would walk back by and ask if I needed more water before leaving again and not helping us in any way. When I complained about these things to the manager he told me not to let the door hit me on the way out. Disgusting IHOP. We’ll go to ANY other breakfast establishment from now on.
Went out wit my girlfriend to ihop on 1880 W. Slauson ave. La, Ca. It was the worst! Was giving a dirty glass and the guy argued with my girlfriend, cut her off and ask are you ready to order. Very rude .Ask for a manager he came and was acting like he was hiding something never said hi greeted us or nothing, just got a weird vibe from him, then i asked could i have the female server he said ok and left, didn’t thank us for coming or apologize. The waitress was way better and apologize for previous server and explain he had to many people to serve or something . Still Customer services was not there. We order our food waited a long time with no new guest arriving, like 45 mins. And you guys won’t believe what happens next………, the bad waiter named memo was standing and front of us with or food and he was like i’m sorry but your food was just sitting. So i’m looking at my girlfriend like wth. the other waitress finally comes over, i’m in shook like i thought you were waiting on us she was like i am , so i say does that mean your suppose to bring us our food and plus we didn’t wan’t that waiter, she was like yes but do u want the food i was like no! Plus I
seen him pick at his nose and it was like race demgraphically wrong for area (same race of people in business, lack of muti-culture) made me a little uncomfortable. Left feeling faint, dizzy, and had a headache. Worst experience at a restaurant by far and once my grandmother found a worm in her salad.So…….. Manager: Rafael Barajas Worstest Watier: Memo
Went to ihop @ 5175 NW 36th st in Miami Springs, FL. We had the absolute worst service I have ever received at any resturant, ever. First if all the waitresses response to just about everything we wanted was “don’t have it”. Once we figured out what we wanted she kept grabbing at our menus, I told her I was not finished ordering. She then proceeded to take our order without writing any of it down. Asked for an appetizer that never came, was told they don’t make ceaser salads (what reaturants don’t make a simple ceaser, I know other ihops do), had my soda refilled once, tried to get more then one napkin which never happened, had to squish a bug on the table. She prob visited our table a total of 3 times. Never said thank you for coming in, did you enjoy your food etc, came by with the bill, said “you done” we said yes and she dropped the bill on the table and said “pay up front”. We were so upset we planned on tipping low (2 dollars on a 30 dollar bill). When we get to the register she takes the bill, takes our card, and has me sign. I write in the tip and she says “how much if a tip” I tell her and she says “that’s not even 10 percent” in front of a line of people wanting to pay as if she was trying to intimidate us into tipping more! We explain the bad service and ask if any further explanation is needed on something that is supposed to be a tip for good service. She lets us leave and mumbels something as we leave. I am so angry with the service we received from ihop I don’t think I will return to one of your locations for a very long time. The date was 6/5/14, waitress name: Stephane
Would u consider putting a ihop in blairsville, ga. We r a growing community an there r several great locations. You server pancakes as well as dinner, as well as breakfast allday. Thank u brenda castillo. We have lots of tourist up here
Decided to come out and enjoy some time with my family this morning by stopping inside of IHIHOP in Prattville ,Al…My family & I set at the table about a good whole hour waiting for a server to come wait on us…Finally, when she came took our order the food and drinks was very dissatisfying cold….
Is anybody from Corporate even reading this comments/complaints or is their sole purpose for people to vent to express their frustration for the crappy customer service they got from IHOP staff?
Entered IHOP at 3:25a.m. it is now 3:49a.m. and was greeted by the Manager, Phyllis. I only got her name from the waitress Amanda Faulkenstein who alarmed me she doesnt know her Manager’s last name. She advised me she would ask the Manager and she refused. The issue was there were two waitresses working two different sides of the restaurant. Phyllis attemped to seat us in Amanda’s section and we asked if we can sit on the left side. Phyllis shoulders dropped and she said go ahead. We seated ourselves. My husband got upset because he seen the waitress shake her head no to the Manager when we approached the table, as if we werent welcome in her section. At that point, he got upset and got up so that we can sit in Amanda’s section. She then sat us in an area that seemed distant and darker than the rest of the restaurant, away from the others that were dining. Irritated, my husband asked for the Manager. The Manager told Amanda to tell him he can come up to the front because she is busy. I thought Amanda was quite professional. My only issues with her was that she doesnt know her Manager’s name, I have heard her say they have been really busy, as an excuse, more than enough times, and she refilled a sprite for a water and when informed it was Sprite, she removed the water from our table and gave ot to another guest. I only stayed because we had a long night and had been driving a couple of hours and was extremely hungry. I can NOT believe IHOP is being run in such a manner. I truly feel bothered, disrespected and mistreated.. We paid $40 total for our meals, even after we were disgusted. I couldnt even enjoy my meal. This was the IHOP on Central Avenue in Atlanta…. Near the Airport… .
My visit to IHOP store #3433 – Westbury, NY…
took awhile to be served once served waitress did not come over the table to ask if we need anything else…the only time I saw her was the time she came over the table to drop the bill even at that time did not ask if we needed anything else….minutes later I had to call her attention because I wanted more coffee not to say the time that we tried to get he attention or other waitress because my son wanted water…he end up getting up and go chase the waitress down to request it…
In the way out asked to speak to manager, they went on the back to call him…when in the front he did not even asked if I was the one waiting to talk to him I had to ask if he was the manager….when I approached him about how come this location once you seat down they don’t put water in the table? His answer was that is why we ask you what you would like to drink. I said I understand but I have been at other Ihop’s and regardless what they always bring water to the table. Then I comment on the waitress service he that bad for the waitress….what bad in the aspect tips they can loose out…but also obviously that affects the clients coming back to that location…manager answer to me at the end of everything was that I could write a review about it…takes more than a shirt and tie to run a business and please someone, but he definitely has a manager he really needs to learn how to talk to someone that approach him about a situation because he could barely look at me as I am talking to him…
Another issue I saw there was how come I had to wait for my waitress to pay my bill when there was 3 employees in the front desk just talking to each other because there no one waiting when we were leaving, they should at least used their free time to maybe clean the waiting area since needed it…
Please contact me , 818310XXXXX
I entered the IHOP in San Angelo, Tx with another customer for whom I held the door open to enter. I immediately noticed my take out order near the register for pick up. We waited in the lobby for a few minutes before Jennifer approached. She didn’t bother to inquire who was first, she just took the gentleman to his seat and proceeded to take his order, entered it into a computer in the back of the store and served him coffee two times. She knew I was still waiting because I peered at her through the glass. I assumed because she never came back that she didn’t work the lobby register and that someone else would come along to check me out.
Another customer came to the register to check out and it took Jennifer another 5-8 mins to approach us. She immediately began to serve the other customer who was waiting until I reminded her that I was there first. In fact, I was first when she served the other customer. Instead of her apologizing, she asked me why was I upset with her – that she was just an employee who came in early to help out. I never responded, but I did show my disdain towards her for being obviously prejudice. When she gave me my receipt, she threw it onto the counter and looked at me as if to say, do something about it. Then she stated again, “I don’t know why you’re angry with me. I’m just an employee trying to do my job and have good day.” I asked to speak to her manager. She proceeded to help the gentleman behind me and then sashayed off to get the manager.
It took the manager so long to arrive, I left because the lobby was filling up with customers and I didn’t want to make a spectacle. I decided to call instead. I called the first time and someone picked up and left me on hold for an extended period. I hung up and called back two more times and no one ever picked up. On the third call, someone picked up and only retrieved the manager because I misled him into believing that I was an owner and operator of an IHOP in Georgia, which is where I’m from. The manager came to the phone and apologized for the behavior and made excuses why she didn’t respond while I was inside of the location. Truth is, she thought that I was an undercover boss and that’s why she was so apologetic.
Jennifer, however, was rude, prejudice, and intentionally tried to avoid serving me. I’m black, I’m a woman, and she not only served one white male over me she tried to serve another until I spoke up. When I called her on it, she tried to make it appear as if she was the victim and that I was “picking on” her. When in fact she was the perpetrator.
When we arrived at the Saint Joseph, MO location we waited in the front to be seated for a really long time. No ever came. So I sat myself back in the smoking section while my friend used the restroom. He finally joined me. We wait a while before anyone even stop by. Finally the waitress came by and took our drink order. We didn’t even have menus, so when she brought the srinks we asked for them, again it took some time before we received them. Several mintues later we watched another older gentlemen seat himself, and we watched as he waited to be waited on. Whats really makes me mad is as we sat and wait to order a young handsome gentleman gets sat behind us by what had to be the manager by the way she was dressed, and he gets served immediately. She returns with his drinks and stands there and talks damn in near sittin in his lap. We still wait for our order to be taken as we listen to her flirt with this gentleman behind us. Finally after 20 mins of being there we finally get our order taken. Needlessly to say our visit was far from pleasant. I didn’t know to get good service you had to be an attractive young man willing to let the manager give you a lap dance. I will never be back.
I had a very bad experience at the IHOP in Hapeville, Ga on Central Ave. My Church Members and I were treated very bad. Our orders had to be sent back several times because the eggs kept coming out scarched and burned. After the second trip, and wating for them to be recooked, the other food left was cold. Manager was called to table and he stated that the cook was tired because of so many prom kids. The wait was really long on top of all the loud noise from the kids screaming and running around. The waitress stated that the cook messed all of our orders up twice and he took her to the corner, fussed at her and she was sent home.I was very disappointed in the service, because I am a regular customer. Manager never apologized for service. We paid for food, but left most of it.
Ok well having seen the other complaints, makes you wonder how company’s like this stay open. but here goes On 5/18/2014 at store #4489 Monroe, La. I was Banned from I hop, Reason LOLOL I was asking for a waitress, This waitress was very good at what she does, ( Frankly don’t see why she is still there, which I know she probably needs to work to help support family ) anyway About three weeks before this we had asked for her, ended up leaving because I guess it was causing an issue for me asking for her. now back to present day I had asked for her again we sat down and was waiting for a table to open for her was no one else in the lobby so we figured no problem. and at that time the manager was not out there, every thing was going good till he showed up, he said that we could not be waited by that person because it was corp. policy that she could not wait on us because she was family, well sad to say mr arse of a manager we are by no means related, she just happened to wait on us one time and liked the way she waited on us. so we would ask for her. so he went on some babbling mouth junk that we were family and that we could not have her for waitress and all, and I asked him if he had a problem with us for asking for her, and I said well we will eat here today but after today we will not be back reason being My Son from down south was going to meet up with us there because he was going back down and I didn’t want to waste time going anywhere else, so long story short we are no longer welcome to this arse of a manager store. Ok No Problem. IHOP u should check in on your managers quit often U might get a better feel of why there is so many complaint’s. To the employees of IHOP #4489 I feel for you having seen the way Your manager does.
ALBUQUERQUE. Same story as many of the others here. Not seated by menaul store after 15 mins. and I was the only one waiting. Went to Mercantile store. Manager very nice yet way to busy doing everyone else’s job to the extent she couldn’t manage! My food was sent back which should’ve been ONE OF THE PRIORITIES, instead Lutecia was busy bussing and serving tables, hostessing and cashiering.
Food was mediocre, service was widely varied and all because management didn’t allow people to be accountable for their performance or lack of it.
I will not return to I hop however the Manager’s management should be held accountable for allowing the waste of human resources. You have a full house of willing workers that seemed to need top down guidance .
I work at an IHOP in New Jersey and I can honestly say it is an extremely hostile work environment. My assistant manager decided out of NOWHERE that she doesn’t like me, and has been auctioning off my Friday and Saturday shifts to the other employees. She loudly talks smack about me, as well as the others she’s decided she doesn’t like, to the point where I’ve had tables complain that they want her name so they can go to corporate with the information. Unfortunately, corporates even worse. Our corporate representative edits our time cards when we hit over time to make it look like we haven’t. They clock us out on breaks we’re never given, and they change our declared tip amount to get themselves tax breaks. The whole job is an absolute ordeal, and I can’t wait to go back to school in the fall and never set foot in another IHOP as long as I live.
Forgot to mention, the management insists that we do our own surveys. Corporate would have a field day if they knew about that.
Yesterday I had a bad experience in the IHOP from le jeune and wrote a comment here showing my disapproval of the servers rude behavior. The general manager from the store, Carlos, called me to apologize and to offer me to go to with my family whenever I want to redeem the issue. I thought it was very nice and sincere from his part! And I really appreciate that he took time his time while being on vacation to call me and see that everything was alright. Very glad that IHOP was on top of this. Thank you!
So apparently from all the other comments, i am not alone in saying that ihop is a corporation where customer service doesn’t count. nor do the employees matter. Anyway, This morning we arrived at the ihop location in mays landing, NJ. To be greeted by nearly every teenage employee they could possibly muster. Firstly, they couldn’t interrupt their conversation to seat us. Then after a few minutes and some nasty looks, they finally looked our way to seat us. When the girl was told that there were 2 more people that we were waiting for she proceeded to roll her eyes, and say that we could not be seated! The damn place was empty! I mean like 10 tables were occupied empty. Now i see why they were. And that is not even the worst of it. Finally, after arguing another woman said to seat us, so she did to her disdain, and a huff. After sitting there for at least 5 minutes, not one server acknowledged that we were sitting there! My father finally flagged someone down, who looked at him like he was disturbing her! And he asked for a cup of coffee, to which she shot with a major attitude, you can not be served until your entire party arrives. Really now not even a cup of coffee!!!! oh that’s right because you had to finish your conversation about the guy you were with last night with the hostess. God forbid you were rudely interrupted. I will never eat there again, and trust me neither will a lot of people. this place should be shut down! Your company should be ashamed of yourselves. What kind of business are you running? You don’t care otherwise this wouldn’t be a constant issue. Your in your comfy chairs making your millions. You know nothing of how to run a restaurant. and really need to do some damage control. Your company sucks. And so do the employees that work there.
Hi my name is Emilia .. I recently went to the I hope store in davenport Iowa it was my worst experience in a restaurant of my life. Never have I been to a restaurant were the waitress’s are smelling like alcohol . I did not even want to eat my food after seeing What I seen. I seen a big ladi with short dirty blonde hair and regular cloths. talking to the waitress so nasty about how they went out and how big thier boobs are . I seen them smack each other’s butt! What kid of restaurant are you running. I didn’t bother to complain because figuring the short hair ladi was probably the maniger I decide to get up and leave. I will not ever return to Ihop in davenport .. I hope they take matters in the situation. I will let my close friends/family know Not to go to this location.
I called the IHOP 285 NW 42nd Ave, Miami 33126 because it’s the closest to my house and a waiter names Osmel answered the phone so rudely! When I asked him to put icing on the side he told me that he doesn’t know if they have icing and I asked him if he could ask and he ignored me completely. At the end of the order I asking him what my total was and he rudely said “okay!! You gotta hold on!!! Because I’m busy!!!” And started shouting things in Spanish to his coworkers. I understand he’s busy but he could have just said to hold a second please and I would have being okay with it! While holding on for him to talk to his coworkers my phone died so I called again. Osmel didn’t even introduce himself or the store and rudely said “hello. What you want” and I told him I had just placed an order and he just went “okay??” Making me feel stupid. I tried to get my order through again and he kept talking in Spanish with his coworkers while I was telling him my order…I don’t usually do this since I’m a waitress myself but this is unacceptable! Horrible way to start your morning. I hope someone retrains that guy in customer service. Thank you!!
This is the worst place to go eat! I think your business is a piece of s***!
I’m not sure what IHOPS policy is regarding a customer walking out and not paying their bill but I do know that someone did that to my daughter who is a server at the 3730 Quebec location in Denver Colorado and she was fired by her manager named Joyce because she wanted my daughter to pay for their bill and my daughter did not l feel she should be responsible for them not paying their bill.My daughter is a single mom who was not only working a long shift that day but it was also Mother’s Day .If that is the restaurants policy I feel that is very low class and that manager has no heart to fire someone like that.My daughter makes less than minimum wage as a server and struggles just to make ends meat to take care of herself and my granddaughter.This is a multi million dollar corporation and they want to make their employee pay for someone else breaking the law.How low can you go.I will never eat at their establishment again.
I will never eat at ihop and iam letting family and friends know what happened they lost my business and we eat there every weekend.
Ihop in Davenport, Iowa store#5425 General Manager Lynn Limon is one of the worst managers around first year of working there she lied about having breast cancer couple months later apparently it disappeared and she’s never talked about it again she goes out to have drinks with a couple of her employees she has one or I should say two that she’s really close to they work the same days that she does hmm lil weird don’t you think one of those not being there that long got a position to work as a assistant manager for couple days not having no experience not knowing what she’s doing but she is the one closest to Lynn I would say her best friend she lied about one of the computers that messed up in that store which her best friend split drinks on it. she has a couple illegal cooks working there but she refuses to give jobs to people who are legal and willing to work she brought her husband into work one time or I should say ex husband she brought her personal relationship and problems into that store everyone in their knew about the relationship she treats you like an animal if she doesn’t like you she will cut your hours cut your days if you have a problem with that she’ll tell you to shut up or go home she basically does whatever she wants she lies to our district managers and the owner of that store she fired a couple people and I believe was really unfair that store now has roaches when they brought everything from the Moline store.
There is a manager at the IHOP of Orange, Connecticut who is extremely unprofessional and extremely rude with a bad attitude. I’ve been here multiple times and have seen her texting on her phone constantly, yell at employees so loudly it makes the entire building silent and have been able to see her from my table eating in the back where the cooks are. I think that is extremely unsanitary, unprofessional and disgusting and I will not be returning here for as long as I know this girl is here. Hire someone who knows what they’re doing and will actually be a manager, not someone with a teenaged attitude who stands around and texts all day.
I would like to say that I am an employee at the Ihop in Sierra Vista. Our night manager, Brenda, follows us around badgering us and making negative remarks towards the way we work. She yells at us and belittles us. Last week she told my co-worker to get out of the kitchen and stop flirting with the cooks because she knows my co-worker lives with another man other than her boyfriend and sleeps around. Also last week on a Saturday it was prom and Christina and Brenda both had servers waiting off the clock for three hours for a prom rush that never came. Brenda creates a hostile work enviroment and Christina favors certain servers by letting them get away with whatever they want while she writes up everyone else for doing the same exact stuff. Every single time Brenda has spoken to us in this way, we have doXXXXented it, I have also spoken to my attorney just in case. This is not allowed and it says in the ihop handbook that creating a hostile work place will not be tolerated. Also, our managers make us fill out our own surveys for corporate and if we dont do that we are expected to be at meetings at 4 a.m as punishment. I have one of the corporate ladies (beckys) number and I will be calling her soon to discuss further action if these issues can not be resolved. thankyou and have a blessed day
My family and I decided to stop going to IHOP since they are in favor of identity theft
Please can you send me details about becoming a franchise in England thank you.
So from the following comment “Want to make sure IHOP sees your comment or complaint?” Share this on fb or tweet. Well that tells me that these people don’t care and will not answer people. I was suppose to hear from Miguel Fragosoa and to date have not. If there is anyone else waiting for a call don’t hold your breath. IHOP has time to only care about themselves and getting your money. The only thing right on our visit was them taking my money. I guess they don’t need anyone’s business. I also feel that if I were a MINORITY my concerns would have been addressed!
Really, that is what you think, why?????
I visited your location in Temple TX. Was the worst experience of my life! I’ve never complained in my life but truly felt you should know how horribly this restaurant is !! I came in with my family on Easter Sunday (4-20-14) No customer service skills ….no hello or how are you?? We were seated and given menus and then waited about 5-8 minutes for our drink order to be taken….that took another 10 minutes ! It was not even really busy but I know the waitresses had enough time to stand and jabber to each other! We finally put our order in and once received …it was totally wrong ! I finally asked for a manager and the waitress said he’s not here. So I asked for someone in charge and she said hold on….We waited again !! No one ever came to our table! I can only say I will be contacting BBB and Health Dept. Because those bathrooms were horrible! Maybe need some retraining???
I filed a complaint against an IHOP location. I filed this over 5 business days ago. I have had no response. You say that you will respond, well that is a lie. My case number is 360298. This number is of no use unless you actually do what you say you will do. I had a valid complaint that my pancake was RAW and was delayed because of a so called inspection. Well I guess you don’t care about the customer and only worry about your image. I figure if I were a minority I would have gotten attention. it is sad when a regular person cannot get satisfaction. Try to treat people EQUALLY no matter what their race is.
Thursday 4/17 me and my bff went to Ihop for breakfast it was delicious that day. We decided to go back today 4/21 unfortunately I didnt have the same results. We arrived about 9:30 am I had a doc appt at 10:30 we did get our food promptly but my bacon and hashbrowns were hard and partially burned. I didnt have time to send it back because I was hungry and had to hurry and finish up to make my appt however I did flag the waitress and tell her she apologized I saw another lady asked her was she a manager she said no and did I want to speak to the manager when she came out I explained to her that I wasnt trying to get a free meal I just wanted her to know she replied she understand but when the waitress came around I should have told her then I told her I wld have and that im very outspoken but she never came to ask the waitress said she did and to look at the camera the manager told me they had a chef in training…to make a long story short she said she was gonna look at the camera and took my name and number and said she was gonna get back with me it’s now 9:30 pm lol I work for Publix….guess im just not use to this type of service our valued customers are VALUED!
Oh yeah this happened in Bradenton, Fl us41
My apologies on my spelling I wrote it to fast I however have the images for proof and are warning my family and friends about that certain location.
This passed week on 4/17/2014 location 2620 Central Park Avenue Yonkers NY 10710-1126 .I usually enjoy going there from time to time but this experience changed my WHOLE ideal of ever stepping foot in IHOP again.It was about 9:00 when we arrived.The Host wasn’t around for about 10 mins. Finally after finally being seated my fiance decided to order something out of the ordinary of what hes use to and I myself stood to my steak tips with eggs.Once ready to order my fiance order a chicken bacon club sandwich short.Not long after ordering both are meals came & hungry and tired after we both worked and ran errands we began to eat I looked over and stopped and ask him why does hes sandwich looks like that we opened up to find the chicken still bloody and raw.The manager came over whom by the way barely spoke proper clear english had no remark to the cooks actions other then to simply take it off the bill.Not really what I was expecting knowing my fiance could have gotten salmonella.
This morning, I took my three girls for breakfast at the Ihop on Uvalde rd, Houston…First they forget to bring my toast, then they want to charge me for a refill on the hot chocolates, which each one of us ordered. Then they want charge me a higher price on my drink, when it’s exactly the same thing that the kids got, and finally to to top it off I give them a discount card that doesn’t expire until September and they want to come back and say they’ve discontinued the discount, corporate rules….WHAT???, It’s a pitty that such a large corporation is so hard up for recognizing their coupons and refills, UNBELIEVABLE, and after a 20 minute wait to get sat down.
My group went to IHOP this morning (4/16/14). We usually have 8-10 people when we go.This morning we were paired up and we had coupons from the mail to use. They were “buy one entree'”and get the second one free with the purchase of two drinks. We were told by a manager that we could only use one coupon per table???? Why couldn’t every two people use them – that was how it was stated on the coupon and it didn’t say anything about how many were in the party or anything.
I feel that this was false advertisement to get people in and then you don’t honor your coupons. Now we won’t be going back and you will be losing business from us and others we talk to. Thank you for listening??? Rita Newberry, St. Joseph, MO
I am commenting on behalf of all the gluten free people in the world. IHOP should be a food chain that does consider making gluten free pancakes. It’s not that difficult to make a gluten free based batter. The business would gain so much more profit and popularity. The level of positive ratings would be significant, your business would all in all be one step closer to being Number one in superiority
Not a complaint! Asking you to please consider gluten free bread, biscuits, or pancakes for the hundreds of thousands of people with a gluten allergy due to celiac disease! Be the 1st chain to offer & watch every other chain restaurant follow you. Thank you
I am very disappointed in ihop. I went in to place a to go order and it took them 25mins to just to to take my order the service has definitely droped. I dont want to but looks like im going to Dennys for now on…and to be honest the food taste much better at ihop……
i live in The state of Colorado and I have been a coustomer for 3 years and I noticed your ihop standard are to low comper to the bad management is so sad to see are favorite people are in happy because bad management and olse I see your are raises and you don’t see how your people work hard in the kichen and I don’t see a single different people in the back of your restaurant in also I will like to the owner to take a close looks and see what is rown in your restaurant because your staff in your restaurant are not been treat with respect no one is allowed to treat employes like slave if you don’t take care of the issue I will personali report to the right agency someone need to take care of your staff if you don’t care is very sad because seems like you don’t appreciate your employes it is a very bad person who don’t no how treat your employes and I feel so sad about this situation she screams walk with that attitude and she never have a smile sems like she doesn’t care abut to your business in this a store in the small town in castle rock
Im employed at ihop in rivergate I witnessed 2 employees smoke marajuans in front of the manager.and the manager jeremy hall did nothing
I will never eat at an ihop again after reading the story about the girl who was given a $200.00 tip and then fired. Shame on you. No more Ihop
I worked at ihop in Brunswick for 13 yrs. They terminated me several times and told my new job at Ruby Tuesdays medical information which was not true i was never that bad i can’t go back to my job it embarrassed me so bad. My doctors have said it is a little depression and attention thing. Please handle this or I am going to take further action and call my lawyer.
I wephop store In Perrine, Florida. Here I received the worst customer service ever waited 45 min for take out only to find out that it was just sitting there and no one bothered to let me know. Then when I asked the waiter for my food he straight up lied in my face and said he had just brought it out even though I had just watched him pick it up from the underneath the conter and give it to me. I checked the food and it was ice cold. So I asked for a refund and he walks away and leaves me waiting for another 10 minutes. Now im furious and asks for a manager which was no help. I explained what happened and no apology she leaves me there waiting as well. Now after an hour and still no food and an hungry child I’m finally helped. This place is not customer service friendly and don’t appreciate their customers.
I am a employee of Ihop store 1731 in California. I have been working there almost two years and have witnessed favoritism, nepatism and hostility towards the employees. I am a responsible person and have the full schedule of hours that no one else wants. I follow sop, most of the time but it does get hard when I am understaffed….we are constantly harassed about surveys, they post the surveys up and highlight and make comments such as this is embarressing, you call this customer service, very discouraging comments. I have worked in many restaraunts and have never been made to feel inadequate and worthless. I do everything they ask of me but customer surveys are unpredictable, even when I tell every table.Now they have decided to take away two of my shifts without telling me why…..I don’t see management much but they could call me and say that we have a problem to discuss before they take action. I will take responsibility if I messed up, but not knowing is stressful. But what I am most upset about is that I have co-workers calling me telling me that the asst. managers girlfriend who is a server there knows everything about why I am off the schedule and is telling others before I know. My disciplinary actions should be between me and management, they are violating my privacy sharing this info with their family and girlfriend all of whom work there. IHOP you could benefit more under new management. I am also being told that they took my days away hoping I will quit, guess what I am going nowhere, you want me gone fire me and it better be for a legite reason. This isn’t the first time something has happened like this, I just have never spoken up for myself. They have me on edge constantly, always fearing that I am going to be fired. This is not a healthy mental enviroment for anyone, I have seen so many people quit because of Marc Schamp and Job Ramirez!!!!!! Take classes on better people skills, stop treating the employees like everything problem is their fault, better management equals happy employees equals happier guests, simple and easy to understand…..
I came to your restaurant IHOP for the last three evenings
A gentlemen waited on me superbly. Soup and tea. When he left each night no one came and refilled my tea croft or asked if I would like anything else to eat or drink. Due to my vehicle brakes going out I came to your restaurant. I have been there before. Not one came after he left 3/26/24/3/27/14 and 3/28/14. I paid each night with a gift card and added a $1 gratuity. I dozed as no one came and got bored. I am a Senior and a different race or color of skin than the staff. I am a woman. It was necessary for me to be close to where my vehicle is being repaired. It is taking a while. I took my croft to the front the second night with the bill and paid it after the earlier shift. No one came to collect it. That is when I asked for additional hot water and went to the ladies room and then carried the hot water to my table. I dozed do to the late hour. I took my soup dishes and cups to the front and left. The third night I came in seated myself. A girl brought my soup and hot tea and two tea bags. I paid her and left a $1 gratuity. The third night 3/28/14 no one came to refill the hot water. I waited and dozed off. A large group came in and they got served. No one came to me. I dozed off waiting as I did the second night. When I woke up there was a $10 sitting on the table. I still had money on my gift card. Someone left the $10 on the table. The group had been calling me a rhino all night. The woman apparently in charge was at the front as I left. I was insulted by the $10 and worried who would bother me? The woman at the front said I should not come in any more. I still have money on the gift card. I told her the restaurant is open 24 hours a day. The 3/27/14 she spent cleaning and never came and asked me if I would like anything else to eat or a late meal or additional tea or water. nor on 3/28/14. I told her also that I had left a $1 for the gentleman who waited on me 3/26 and 3/27 and I did not think he had received it both nights. I also handed her the $10.00 cash and requested it to be given to him. He is dark short haired and lean and I thought Latino. She said they had no one like that. They do. He waited on me and my gift card, ticket and checking with the waiters and staff should evidence that. He is to receive it as he was the only employee that provided excellent service, showed no prejudice and showed me and every one he waited on respect. He was courteous and cared about the product and service. Please commend and reward him. Maybe even a management position. I know this is a company that cares. This is a neighborhood in which is diverse, Mormons, travelers, other religious groups, business persons, referring customers and Seniors and those dealing with emergencies are your customer. Also every economic level, race, color, age, health, handicapped and other and should receive service according equally pleasant and as long and as often as they come in. This is also a community in which military and political parties are your clientele. Yelp! Blog! Internet people read. So too word of mouth. Thank you. Sharon Walker aka Dear Friends. 3/29/14 RE: IHOP Bidwell St Folsom, CA
I am a frequent customer at the IHOP in Brick, NJ. I’m usually provided good service, however the manager, whos name I’m not sure of, is always cursing around customers (including children) and talking badly about the customers. On 3/28/2014, I visited this location. They close at midnight, however I walked in at 11PM, and a waiter said to the manager, right in front of me, to say we were closed. The manager then came over, didn’t smile or say hi, just came over and said “What do you want?” I asked her nicely for a table and she said they were closed. Lights were in, doors were not locked, and they were still serving other customers.
I also forgot to mention that a party of alot of people just left without paying and this better not be put on her shoulders because of the lack of help and attention from her manager…
I hope you reply to my email please… again the Ihop is the one on gale in city of industry California… Please just be fair
Hello I just want everyone to know that in the city of industry Ihop on gale there is a waitress that I think is being abused for her work because I see every time I go in and have dinner I see her working hard as hell and her team mate is just chatting with her manager and an other waiter… I carefully looked at they’re name tags and the hard working waitress name is “evelia” and the very lazy and chatty waiters are “rudy” and “Jenny”…….. I asked a bus boy what the restaurant managers name was and he said it was “armando”… so I’m here having dinner at the moment and want everyone to know that I just witnessed that “evelia” is really working hard the back section of the restaurant and she looks like she needs help bit it’s not being provided by her manager, I haven’t seen him once since I’ve been here and has not visited my table at all… I just think that this waitress deserves more help and more recognition because I work in a restaurant as well and we all work as a team and that’s how it should be here….
I worked for ihop and it was the worst ran resturant i have ever worked for. On third shift the food takes way to long to get out of the kitchen, managers refuse to talk to angry customers which hurts us the servers. Managers cuss out employees infront of customers. I worked a 12 hr shift and when i was about 1 hour away from the end of my shift when one of the managers cussed me out infront of guests for my uniform being dirty. Mind you i had been working since 7pm the night before and she cussed me out at 6am. That night i had taken two parties one of 15, and one of 35.
Another inccident the general manager told me that she would not work with my school schedual because when i was hired 6 months before i said i had.open availabilty. School is very important to me and for a general manager say she would basiclly fire me if i didnt drop out of school.
durham nc, i hop
They also took a month took get paper work done from being hired. I didn’t watch training videos and they kept me on training at minimum wage for 3 weeks and management did not even realize it! Training is only really suppose to be 5 days. Didn’t even remember where to place an employee. Like they forgot about me.
I recently worked at the rockford il location. I’ve never met such Un responsible, disorganized organization at this place of employment. I was being sexually harassed continually by employees and told management and nothing was done. I also told man agent that there was drugs being sold and used at this location between employees. I called in sick because I got tired of dealing with the situation. My boss then called me, I then finally told her the real reason why I was not comming in and her reply was: thanks for leaving me hanging. Then she hung up! She did not care about the situation or me! I also did have tables getting up and just leaving after ordering because the food took to long. Management picks favorites! They don’t treat all employees fairly! I felt very unsafe and hurt. This location also has roachs! Very lazy management! Not very productive!
My mother was recently incarcerated and given a three year sentence. She then made me her power of attorney so I could take care of her needs. I went to go pick up her check from the location she worked at which is 11237 St Charles Rock Road in Bridgeton Missouri. I spoke to the general manager whose name is Hanon. I’ve never met a person so disrespectful & helpless than her. She was rude & inconsiderate. I asked her for my mother’s check & she told me that I couldn’t pick it up that Michele had to even after knowing she was incarcerated. I was told the night before I could pick up the check myself by the night manager, Heaven, yet when I got there the next morning it was just embarrassment from Hanon. I asked her what my options were & she said that my mom could call or write. After explaining how she’d have to press one to accept her call and as I was about to give her my mother’s address she said, “You can’t do that. How will I know it’s her.” It should not have been this much of a hassle for maybe a $30 check. I’ll be calling tomorrow before 5:00pm to make sure that my complaint has gone through about Hanon & to see what all I can do to get this taken care of. Thank you.
I was recently dismissed for not having the right shoes on. I had informed my employer that the pair I had had a hole in them so threw them away cause I have enough problems with my feet without them getting wet. They said I couldn’t work the one day I needed to just to go get the shoes. They said I couldn’t come back I til I got the right shoes. And pay for them with what my d*** looks Phenix city,al IHOP is as messed up as they get they complain they can’t get any help but they won’t let the good workers do their job. And wonder why they have a problem with staffing.
I was recently suspended from my job as a server at IHOP. I work hard daily and complete the task as a server more efficient than majority of my coworkers. Customers enjoy my service and often request to sit in my section. My managers receive compliments from customers daily expressing how pleasant their visit was, due to my execellent and efficient customer service. Since the beginning of my employment at IHOP I noticed the discrimination with the restaurant. When I was hired there was only 2 African American servers total. This caught my attention when I noticed how many African American woman put in applications vs. How many are pulled for interviews. I’ve seen management tell a black woman that the company is not hiring. But give a white woman an application and an interview appt. The same day. All the minority hired is located at the back of the house. Also as I was training my trainer stated how she don’t like to serve black people. I did mention this to management just to make them aware. The N word is used daily in a discriminatory manner all the time. I use to be blamed for intimidating my employees for demanding their respect, so to avoid conflict I went from passive aggressive to passive. Since it was brought to my attention that my coworkers were intimidated by me because I was a black woman . My appearance alone they feared. So this is when I began to “tattle tell”. Meaning go tell the manager when I am disrespected. I just have zero tolerance for disrespect. When disrespect was expressed at work by my coworkers I would just hold them accountable by making sure they understand that their actions are disrespectful. I’ve seen white servers bully other servers to the point they force them to quit or cry. Management even participated in going into someones personal property took their diary read it and was entertained as the servers taunted them and black mailed them about it. Last week this same manager was present when a white male server got into a heated confrontation with a black female guest to the point where the manager mentioned calling the police to calm the situation. This issue disturbed the entire restaurant but was not doXXXXented nor were there any consequences for his actions. But in the past a black female server was fired because she made a hot tempered comment to a coworker and a guest over heard. Once the white employees see the discrimination they take advantage and who could blame them. So this brings me to the situation where a white server not only disrespected me by making racial / prejudice comments but she taunted me with curse words and foul language. I reported the issue to my manager like following procedure. When I spoke with the district manager Eric Burtner he told me that the white server wrote a statement saying I threatened her. Hey never mention the racially discriminatory remarks she made nor does he accurately know the details of the issue. So he informed me that he will do things by procedure collect statements just from her point of view and get back with me to discuss consequences. Red flag went up when he never asked me for any statements. Fair is treat both parties equal but the red flag became brighter when I’m being view as the suspect when I was the victim in this case. So I returned to work finding ou tha I was suspended pending termination. She was on the floor working. And again no consequences to the white server.The white server expressed that she feared me. Not because of my actions but because she knows how disrespectful her comment was. Well Mr. Eric Burtner did state that he would speak with me before he made any decisions. I haven’t heard from him since this day Thursday March 6th . I have tried contacting him no reply. I just want the community to know how IHOP Hull street Chattanooga plaza treats its black employees and guest. I work hard for the company being that I take pride in what I do. I was promoted within a yr and have built wonderful relationships with regular customers. Its like this at IHOP management word over team member. I have had managers disrespect me and tell me they can because they are the manager. Yes I reported it but no consequences. Management likes to gossip about the things employees tell them about their personal life with guest and other employees. They claim to have that “open door policy” but they dont honor it. Due to this observation i am reluctant to share details about issues that I address with management. I just want to be heard since IHOP Hull street Chattanooga plaza not listening
My name is Dionisio Reed, I worked at Ihop on University Dr, and i know as a former employee that that place is beyond nasty, i have videos and pictures posted on the web about this place. The food is also nasty!! Im working to sue the franchise for its unfair treatment towards me when i was their employee buy making me clean blood off the side walk without proper equipment. I was told if i didnt do it i dont have a job, this one ihop gives them all a bad name!!
I called 3/8/14 to place a to go order at the ihop located on apalachee pkwy for 3 individuals and the representative answered the phone said they were not taking any to go orders for the day because they did not have the containers to do so. I then ask to speak with the supervisor I was placed on hold just for her to come back and say he was busy.
I was fired from ihop on Hull st in Midlothian VA for missing work and had doctors notes for all most everyday out I was never told that if you miss another day you will be fired I was always told to brind a doctors note which I did I spoke to the Distinct manager Eric and he said I’m fired as well he also implied that my doctors notes all seemed to be written by the same person actually he ask me if they let us write them what nerve of him but the propel is after our talk he said if I didn’t like his decision he would give me his bosses number but failed to do so I’ve called him twice with no return call I fell I was treated unfairly and would love to talk to someone over his head this job was important to me contrary to what anyone thinks I take my job seriously thank you Teresa McQueen
I came to IHOP on March 4 for the national free pancakes that is advertised from 7am-10pm and the IHOP located at Route 66 in Neptune Nj and they were closed, mind you it’s a 24 hour restaurant and it was only 9 when we came. It’s false advertisement and I’m not going to stop until I get reimbursed.
My girls & I decided to go eat at IHOP today so that we could make a donation to a wonderful children’s hospital. We were seated immediately, yet waited 30 minutes to order. When our waitress finally came, she was rude and very loud. I had some questions about what to get because I planned on also getting a couple stacks of “free” pancakes. I was told I couldn’t get them without a donation so it wouldn’t be worth it. The whole reason for even going to IHOP during the week was solely to make a contribution! I was already spending a good amount of money, so what was the problem? This left me disgusted so I asked the manager for to- go boxes and left. The manager did not ask me what was wrong or anything. Furthermore, the restaurant was NOT busy, it was 2pm. I also NEVER got those buttermilk pancakes even though the tables all around me had. I spent more money than all those tables put together, yet I was given the attitude? And YES i still left a tip!
Today i attempted to place a to go order at this ihop location: 12780 W Ih 10 (De Zavala), San Antonio, TX 78230-1046. As soon as the woman answered the phone i was met with extreme rudeness. However, i maintained my politeness and began to order my food. Right in the middle of the order she said i am going to have to get with you in a minute. I asked why? Is there someyhibg wrong with the order? And she rudely replied no its because im swamped. I was already fed up with her rudeness from the beginning of the conversation so i told her cancel my order. Before i could finish she just hung up in my face!!! So i called back and of course the same woman answered the phone. I asked if i could speak to a manager and once again the phone was hung up in my face. This was by far the worst case of customer service i have ever seen and i am sure i am not the only one who has experienced this type of conduct from this location.
IHOP in Delaware makes their employees go out in extreme weather. On Monday March 3, 2014 the city, state and county offices were closed. All of the school districts closed and the Governor called a state of emergency. I think the corporate office received the memo that there would be a winter storm covering a number of northern states and acXXXXulating an estimated 12″ on snow. I say that because the corporate offices were closed. However a retail location in Wilmington, Delaware was live and kicking wit a total 2 customers.
I contacted the manager and he said I was harassing him asking who made the decision to force the employees out in the snow. I also asked if there was a contingency plan in place in the event the storm became so severe that travel would not be possible or in the event of power loss as anticipated. I asked finally what happens if an employee gets stuck attempting to travel home? To all of these questions he responded “I answer to my bosses who make whose decisions.” I asked who they were and that I needed to be contacted today and he said they were busy because of all of the snow. So I asked what are they plowing or something? I think IHOP should be considerate of the weather in the pursuit of their profits. I will never eat at IHOP again…
I went to Ihop with my Wife and Three Children on Sunday Feb 23rd at about 5pm.
We waited about 5 Minutes to be Seated, As we wear being Seated I Glanced and Noticed that there were only 2 other Tables being Occupied.
In others Words they had hardly No Customers…..
Well We ordered our Drinks and Food , it Took a Long Long Time to Finally get our Food and when we got it, We were Missing pancakes and also on my Little ones order it came with Sausage, So I said excuse me my son’s plate was suppose to come with Bacon not sausage, he is allergic to sausage. …The Waitress Rolled her Eyes and just stood there, Looking at me with a lost stare…..I asked can you please take this sausage back, Thank You.
We did not see Our Waitress back again. Not to ask us how Everything was or if we needed Refills or anything else. …..Finally ….When we did see Her again it was to Bring us The Check, Yes you heard right The Check……
I Turn to her and said can we get Refills on our Drinks and I was Told that she already totalled the Check and it will cost us Extra……I said that’s fine and said that’s why you should off checked to see if we needed anything else! ?
She Rolled her Eyes Again and went to get us Refills. …
Get this, Our New Adjusted Check got to our Table Before the Drinks??
It was Awful Experience. …Our Waitress was Rebeca 305.
Steer away from her if you ever stop bye the ihop in Palmdale on 21st East…..
I called in the Survey and left message for ihop Representatives to call me Back and still have not Received that call..?
I went to ihop on 5601 zeroes stood at front counter for 8 to ten min. A elderly women with a cane came in after me the manager was seating people I’m still waiting to be seated the elderly women asked politely are you seating people the manager answered very rudely and sarcastically ya there wiping down tables there was 4 clean tables on the other side this manager was polite to me but her tone of voice and said Ness to the elderly women actually embarrassed me this disturbed me threw my whole meal needless to say the elderly women left the resteraunt I feel this manager don’t deserve employment where she works with people and hope it comes back 3 fold on her when she gets old
i recently went to ihop and was disturbed on what i saw i have children and im glad i didnt bring them me and my wife got there and we saw the gm manager gropping one of the servers from behind while kissing her neck if i wanted to see a XXXXXo i would of went somewhere else i believe the woman was cindy she wasnt my server i really wanted to leave but i was on a break from work and wanted to eat the store is in orlando florida on semoran blvd and stonewall jackson i really think i wont be bringing my kids there ever
I went into IHOP on 5201 NW 68th Street KCMO today. I NEVER had service like that, and I visit often! I always order a big steak omelet mite get pancake or toast thats the only thing that changes! So today my tomatoes, green bell peppers, and onions are cook to a point where I cant recognize what they are not to mention when I cut into my hashbrown are dark brown & white.
I ordered crepes, over “med” eggs and crisp bacon. Crepes came cold, eggs were burnt around the edges with runny whites that looked like they never touched a warm skillet. The temp of the eggs were most likely warmer when they were “laid”! One of your servers walker up and down the aisle “coughing and/or clearing his throat” without attempting to cover his mouth. His name started with a “C”! I consumed “1” bite of the crepe, ZERO with the eggs, and 1 strip of blackened bacon. When the server dropped off the check, picked up the full plates, she asked if everything was OK! I told her of my concerns and we never saw an employee at our table again. NOT the BEST I have encountered in an IHOP! Probably not the worse either. I think I hear LePeep, Denny’s. Waffle House, or Cracker Barrel asking for my $$ from now on.
IHOP 2620 Central Avenue, Yonkers NY.
I would like to take the following moment to provide the following information to you, because I believe in customer service. We ‘ALL’ at one point or another serve
customers in different ways. Without our customers, we wouldn’t have a job, needless to say, a business.
I happen to go to this iHOP in the Yonkers NY location (close to a party city store), where I visited with my family (wife and two kids (2 and 8)) on Friday February
21st, 2014 at around 10:00 a.m. E.S.T. We sat down (restaurant was full) and were sat very far from the crowd so we asked our waitress if we can seat down by a booth
since wife and I were with the kids. They told us to pick our menus and showed us a booth that was been cleaned up and seat there, and we did.
We literally wait about 15 minutes before the waitress shows up (it is now around 10:15/20 a.m.). The waitress shows up and takes our order (no problem yet). We
ordered and organge juice w coffee for two, a toast, a Mac and cheese for one of my kids and a breakfast to share with my wife and my second kid.
We literally waited over 30 more minutes until I got tired an asked the waitress where is our food, coffee, etc. She gave me this look as if ‘I’ was bothering her and
said…I don’t know…let me find out, we’re very busy, and she stepped away. I just looked at my wife and said what? is she for real? what kind of response and
attitude is that? At that point I was just exhausted/furious. We almost walked out when the waitress showed up with TWO orange juices, a toast, and my son’s Mac and Cheese. She said the rest of the food is coming, and it never showed up. We rushed to eat, paid for our food and spoke to the manager who said she was the owner, and no one is going to fire her. She gave me this attitude because I told her that the way the restaurant was working was a reflection of hers. She didn’t pay any mind to what I said saying good bye sir a couple of times.
I have to say, this is the most disgusting experience I’ve had in a restaurant. This restaurant location seems to have a lot of complaint from customers and they mistreat them by not having enough staff to serve and too many employees not doing anything. But the worse is this lady/owner of this place. She’s absolutely rude and not customer service oriented. Because of this I WILL NEVER RECOMMEND IHOP to anyone, just go to any diner, they will treat you better. DISGUSTING!!
On Feb 22, 2014, I took my wife, my aunt, who is 92, and my cousin to the IHOP located on Highway 99/Aurora Ave, and about 100th St, North Seattle.
First complaint, the waitress was more interested in what was going on in the rest of the store.
I am aware that we have a diversity of ethnic considerations in our community. However, the young lady taking our order did not have sufficient English language capabilities, and could not understand what we were asking for.
I ordered chicken and waffles, for the first time. I still don’t know how that combination ever got put together. The chicken was very good, however, the waffles must have been frozen and heated in a toaster. What happened to scratch made? We both know I can buy frozen waffles and chicken bits at my local grocery store and nuke them myself so why go out for them?
My wife and cousin both ordered the breakfast sampler, senior menu. The pancakes were not fresh, one serving never arrived, the ham was scorched and tough, but the sausage and eggs were good. Hash browns, over oily and over cooked.
My aunt had one crepe with berries which she liked very much, but the waitress could not understand that she just wanted one, not two or three.
The coffee was okay, a little too dark and not hot.
So, when we were ready to leave, we couldn’t find the waitress to get our bills.
I do not like to hand my credit cards to people and have them disappear to some remote location to prepare a receipt. I have had bad experiences with the amounts changing and tips being added that I did not authorize. So, when I was given my bill, I went to the cashier site only to find that they don’t do bills out front. Reluctantly, my card disappeared and someone went with the waitress to help her figure it all out.
There were other people there waiting also, including two contractors who’s waiter had disappeared to go on break. They were fairly, and reasonably upset and were talking about just walking out.
To summarize: Your wait-staff is your front man. Your food is the only thing which will bring people back. While I am sure that there were patrons in your store who had a very good experience that day, we did not.
I am not looking for, nor do I expect, any sort of compensation for our experience. It is unfortunate that I now will be adding IHOP to my been there, done that list. Management needs to work on this situation.
I visited the ihop in summerville, sc today with my family and it was the absolute worst dining
Experience I have ever had. After waiting 15 minutes to take our drink order the waitress says I will be back to take your food order. She comes back 10 minutes later and we order. An hour later we still dont have our food and I ask her how much longer will our food be. Meanwhile 4 other tables that have sat down after us get there food. She never comes back to tell me how much longer it will take. So we get up to leave.. ascwe are leaving another lady is up at the counter complaining about the same thing. The waitress comes up there trying to get ghetto saying I cant help there were 2 orders ahead of your. I will never eat at another ihop again. You guys really need to take a close look at the restaurant in summerville. I have never been treated so rudely in a place when I was a paying customer. You have lost my whole families business and I will be sure to let everyone know about this incident!
You know I hope to God this isn’t true about the Indiana attack ! Shame on you if it is and I promise I’ll NEVER go back if these servers are terminated !
I found this all very interesting reading. Has it ever occurred to any of you people in Corporate that you might go out anonymously both as customers and lower level employees, and check out these and other IHOPs to find out who is representing the business properly ? It might be wisdom. I have no complaints about our local IHOP, but if this is going on in so many places, it makes me wonder what is going on behind my back and behind the backs of other customers even in our nice local store.
I am concerned about an incident that took place at an Ihop franchise in Evansville Indiana where a young lady was assulted by a customer. The customer threw a glass of milk at the young lady’s face which shattered and resulted in the employee being bloodied and in need of medical attention. The young lady kept her composure even though she had blood all over her face spilling on her shoulders & apron. But the biggest slap in the face was that her superior told her that “you & your people dont know how to treat others”. The supervisor went on to fire another worker for standing up for the young lady. I guess it was a power trip or something but whatever the case may be this was highly offensive and while I understand that one biggot doesnt reflect on the quality of the brand but there was a great injustice done at the Evansville Indiana location that is in dire need of corporate intervention. Thank you.
I am a concerned employee of IHOP and I would like to know what the policy is if a manager is sick and needs to leave because there is a manager at the IHOP I work for who is sick and cannot do her job like she should and has called her GM to let him know but he told her to stay for her shift even though she had someone to cover who they are training to be a fill in manager. I think it is wrong to have an employee as sick as she is with the GM knowing to stay and do her twelve hour shift. So If someone could please contact me by email I would love to hear from someone.
I worked for the ihop in Elkhart. This past year a new District manager and managment staff was put on. They do not follow the Ihop SOP! They run out of food all the time. Serving food on dirty dishes because half the time they dont have soap for the dishwasher. They serve the foid on chipped and cracked dishes. They never clean the floor traps, they are so discusting. They have sewer flys all over. The cooks never wear hair nets or gloves, only when they know there is going to be a planned inspections. The cooks also eat on the line while cooking. The managers cuss at you and are very unfair! The new managers came in and atarted writing server that have been there years off the schedule forcing them to have to find new jobs, only to hire all hispanics in there. Not one a legal citizen! The food looks terrible and most of the time cold. Someone really needs to get a grip on the way that place is ran. I left on the count that one manager snapped on me while i was cashing out guest, for something that i had nothing to do with. I was getting so embarressed to work there. If we were to call the District manager for anything we were getting cut off the schedule! Ihop corprate yoy need to get in there and save that place! It has went down hill so bad this past year! You need to save the Ihop name quick!
This is one of the many videos that were taking at the restaurant that night that is now circulating virally. Because we are not from AL, we are having a hard time pin pointing the exact location. We do know that it is not the 4472 locations because that one has been ruled out. This is what you call poor customer service and she refused to serve us for no apparent reason at all. Also, if you notice in the video, when she was asked for a corporate number, she stated, “You can call on Monday and get it because I am not giving you nothing!”
Here are the details as to what happen that night. We work in the film/music industry and had just left an event. Several celebrities accompanied us and usually when we come to ihop to eat, they never have an issue sitting us in the back because of the sensitivity of being with people in the industry. So as usual, we speak to the host once we got there (who was as sweet as a doll by the way) and ask if we could be placed in the back. She told us that the area was closed however, because of the situation, she didn’t think her manager would mind. The manager was actually at the register by the host stand, so we were able to see her (the manager) and her response and reaction. When asked by the host, she rolled her eyes and said no without any explanation. The host came back over and told us that she was sorry but the manager would not allow. I then explained to her again why we were requesting to be seated in the back. The host then goes back to the manager and asks again. Still able to see her (the managers) she then finishes ringing up her last customer and walks over to the hostess stand. As she was coming, she pushed me. Of course I was expecting an apology for the physical contact and after waiting a few seconds realizing that I was not going to get it, I then said to her excuse me, you just pushed me. She didn’t respond to me. She snatched up several menus and just walked away leaving us they’re standing. The host said we could follow her to the back. This is when the camera’s came on. One of the guest with us stated, “Are we sure we want to eat here?” Being that it was late, we just said we will eat here but she would not get a tip. That is when she basically went off. After placing the menus on the table, she then begin to snatch them up saying that she did not have to seat us back there and that we were talking about not tipping. We then brought to her attention that she was the reason why because of her attitude. She then started snatching up the menus and told us to leave or else she would call the police. I then brought to her attention that she bumped me and did not even apologize and her response was “ok!” which you will see through out the video. When asked for a corporate number, her response was, “You can call back on Monday morning because I am not giving you nothing!”
To push someone intentionally is called assault and it is not tolerated well by me at all!!!!!!!! I never want to be in a situation where I feel threaten and that is exactly what she did! We were embarrassed by the behavior and feel that it should never be accepted in any establishment. Because of her actions, we had several people that were at the same event that met us in the parking lot and left because of her actions. If you have tape, please pull it and you would see her push me. We ended up going to another ihop where we received great!!!!!!! Service. The waitress was actually tipped more then our bill and our bill were large. I need to be contacted immediately by someone to resolve this issue! Thanks
I work at ihop on hull street In midlothian VA yes I’ve been out of work a few times but I promise you I’ve been sick or hurt all those times I’ve had the flu for about a month now can’t get rid of it I’ve tried everything but work keeps blaming me it’s no fair in the food service business you should not come to work with flu and last time I was out I hurt my back for lifting 2 boxes of coffee should have only carried 1 I didn’t reported it to work mens comp my beef with ihop is I need a job and I’m glad I have a job and if finically able to be at work I would be there Hal was horrible to me on the phone but I understand it business but you don’t won’t someone waiting on people that can talk or snot running from there nose
Brtan Ruthardt of store #3338 he was a rude general manager! I pulled up one morning went around to the front and i saw him smoking a marijuana pipe with an employee! I” webt in an ordered me coffee and a country fried steak with eggs. I was disappointed cus my food was cold and my coffee tasted old. So i decided to complainto the manager and it happened to be Bryan the gm looking red eyed and smeplled like an over load of cologne whitch you can also smell the scent of marijuana. I explain the problem and he said i can make you a new one and i said no i dont want a new plate so he took my plate and threw it the trash! With no explanation he told me to leave. Now i wasnt expecting treatment like that but honestly he didnt havr to be so rude or maybehe was just to high. So ill never go and eat there again. Im waiting on dennys.
Refused services from a white waitress because of the color of myself and fiancé. We were in IHop in Summerville, SC and had a waitress refuse to wait on us due to an interracial couple. I normally do not care what people think, but not to be served because of color is wrong and she does not deserve to work in a field such as this if she can not handle doing her job regardless of the color of people’s skin. Nothing was done in this matter the manager who was black knew who we were talking about and could only apologize. The waitress that waited on us had to come from the other side of the restaurant to wait on us.
I am an employee of IHOP and I had called out 40 minutes before my shift I had not realized how bad the snow storm of ma. Was today on 1/2/14 and my manager has threatened me with a warning for taking precaution and safty of my life I didn’t want to slip and slide on the roads and i am not one to call out unless of an injury or illness but there are people who call out every weekend because of them being drunk or hung over but I get a warning for calling out because of a storm? I think that is unexceptable .
The only thing any business including ihop will respond to is either a message to the BBB or a boycott of their entire business. Ihop is no different from any other business these days. They are greedy bastards that make their employees work on holidays while the big wigs get to spend it with their families. The is greed nothing more. Y’all want corporations to start listening to the consumers then we have to make them understand that we the consumer control if they succeed or not. The consumer not the business dictates prices. Until the consumers gather in record numbers and force these corporations to realize this then they will continue to be greedy and corrupt!
IHOP is becoming crooked as of this week, 12/17/2013. My local IHOP in arden NC has the manager making the employees fill out the surveys on the reciepts and if they don’t than they get suspended or their hours cut. I know for a fact that it is not company policy to suspend or cut employees hours just because of surveys not being filled out because I called corporate and asked them. Well this is happening where I live and to an immediate family member of mine. And now she isn’t able to get her children gifts for Christmas. Good job IHOP!!! Your taking Christmas presents from little kids. There is action being taken by the employees so I suggest someone from corporate get on the phone or come personally to the IHOP in arden NC on Airport rd. This is completely unfair and down right ridiculous. I’d love to hear back from you, I’m not expecting you to though since nobody does but if you have any dignity left and don’t want a bad reputation than I’d like to see a reply. I’ve been as nice as possible about this situation bu if something isn’t done soon, and I mean SOON than its gonna get pretty ugly.
On 12/2/2013 I was relased from my job at IHOP on Warwick Blvd after being verbally harrased and disrespected by a co-worker, who speaks and handles all employess in the building the same way. The management PaulDale was on site and in the same room when the worker addressed me first and started to call me names and yell and curse at me in front of all of my co-workers including my manager Paul Dale who was the only manager on duty at the time and he completely ignored the matter. I went to my General Manager Robert Hopkins as well who told me to hush in front of another worker Max Phal when I repeated what was said to me.
My manager Robert Hopkins claim he spoke with the co-worker after the first situation happened in November. Under my employee handbook General Policies Section 2.13 Violence in the workplace and harrassment and threats are strickly prohibited. So after the first time this man was spoken to in November, for him to be allowed to call me “ghetto, dumb, and stupid” should have been acknowledged and corrected immediately.
That was not the case my manager ignored the entire situation even when I brought it to his attention as the co-worker was still yelling, fussing and cursing. After I realized the managers both shift and General Manager wouldn’t take actions on the matter after I brought it repeatedly to their attention. I clocked out and went outside to smoke in the smoking area and waited to speak to the co-worker who also smokes in a private manner after things slowed down inside. There was only three employees outside at the time getting in their cars to leave because of shift change, none which was management and all three of them are a witness to the event. I spoke with the employee and asked him to please stop speaking to me in that manner and it wasn’t necessary for him to treat me and my co-workers that way. He proceeded to tell me that there was nothing I could do about what came out of his mouth and nobody was going to do anything including management, bragging about how he had punched one of the managers(Paul Dale) in the face and still had his job so what did I think I could do. I saw that there would be nothing I could say to make things right and started to walk away as I did he yelled out and I quote “yea keep walking you F***ing B*****”. After I just finished speaking to him about the names he was calling me in my job. Out of anger and frustration I did pick up a medium size ashtray and threw it his way but it didn’t touch his person and I have notorized witness statments from the people that was outside with me stating exactly what happened.
I am not seeking for my job back, but I have been with IHOP since 2005, and have served as a manger, cook, and waitress. On 12/4/2013 I asked my manager Paul Dale the only manager on duty to write me a discharge paper stating the date and reason I was terminated and he refused saying he had nothing to do with the decision and he would get my manager Jimmy who wasnt even on the premises or shift to write my letter. Jimmy did write my letter and I recieved it on 12/5/2013 but the details of the letter are all false, and hear say that is not correct. He claim he have witnesses but nothing in writting as I do. This letter that was written is hindering and will further hinder me from seeking further employment with other companies and IHOP’s because of the false information that is written making the incident look as if I attacked my co-worker and doesnt even go into any details about his verbal disrespect, this not being the first time we have had a problem, or my managers not handling this situation correctly.
I understand that by me throwing a object I did break the employee handbook as well, my complaint is if the manager on duty had of handled the situation when it started and I came to them instead of brushing it under the carpet as they always do, I would have never had to seek for my own self-respect. As a employee if I cannot rely on my managers to have my back when I am being wrongly mistreated, then at some point as humans we all get tired of being stepped on and walked over.
As a woman in the workplace it is already hard to maintain a business relationship with the men at my establishment without having to deal with the sexual, and derogatory comments that are made to not only me but me and my co-workers.
I only won’t justice and the truth to be written. I never hid the fact that yes I did clock out and wait to speak in private outdoors with a co-worker about a problem we was having, and yes I did throw a object, but as management these issues should have been resloved long before I had to take matters into my own hand.
I am a customer at the IHOP in Abilene tx. Please call me asap 325-829-XXXXX. Very disappointed in IHOP management! This is very important that sombody call me. Your managers should be fired. There was a huge fist fight inside ihop while we were dining. I hsve young children.
I recently went to Ihop in Toms River Nj rt 37 east. There was a wait, after waiting a while I asked to speak with a manager he then told me he was the owner George Ebinger and he told me if I didn’t want to wait me and my family can get the hell out. He said he was buzy and didn’t have time for my bs. I also overheard him speaking so disrespectful to his employees. I will never ho back there ever again. I have never in my life was spoken to like that. I don’t even know how this man has employees or customers.
I have worked at the #3445 since August of this year and I would like to compliment Dan, the evening manager for such a great job! I have worked in the restaurant business for 40 years, so I have had quite a few managers. I have learned how to treat your employees and not to treat them. Dan won’t ask you to do any thing that he would not do and I find that impressive! Instead of barking orders, he gets right in there and helps! The restaurant is more than efficiently run, seating is fair, he goes to your tables and personally asks how every thing is, when you ask for some thing, it’s done and his personality leaves you feeling calm so it is a much, much happier, calmer, environment for me to do my job! Thank you Dan!
I just started working at IHOP and had to quit because the manager was so rude and insensitive. I really loved working there and taking care of my customers, but I am hyper-sensitive and can’t work in a enviroment where I am made to feel inferior. The servers that can work there are either uncaring themselves or have the ability to not take things personally. But some of us, like me, do not have a sensitivity switch we can just turn off. I am not going to change my character, or who I am, just to make exceptions for a poor manager that is miserable and controlling. Its not right. The person in the wrong should be the one to change. My faith is in God, Jesus and the Holy Spirit. I try and act according to what my God teaches. I did turn the other cheek at this place, but I could not handle the pain in my heart from the constant barge of negativity. Maybe Jesus could have handled it, but that just proves to me once more how amazing He is and that I am not God. I hope IHOP gets it together before they get a black eye and ruin their reputation. I can also attest to the unsanitary conditions after working there. When the bottom line is money, then service is sacrificed and employees become cogs in the wheel. When the emphasis is on seving God and others, then an organization can truly blossom, but this requires faith and sacrifice. You can’t serve two masters. God bless you IHOP.
23 Nov 2013 @ 15:07
A frien and I visits IHOP Store #578 for lunch. The things I had a perfect seat to view the kitchen/serving area. The things I witnessed was unbelievable. Staff literally sweeping (broom and dust pan) while people were eating. Waitresses rubbing their face, their nose, scratching their heads, then picking up orders for delivery. The one young lady that stood out to me had reddish light tone hair in an afro style it was a routine for her, a few others were standing around counting their tips and then reaching for orders….nobody washing their hands or any site of sanitizer being used. The thing that blew me away was a gentleman in a light purple shirt standing in the area with the waitresses and he too was handling money and passing food from the prep shelf. I asked to see the manager, and the purple shirt comes over. I asked him two questions; do you have carpet sweepers, his reply was yes….then why are they not being used, it is rude and nasty to be sweeping when people are eating? His excuse was we have to keep the area clean, he obviously missed the point! I then asked him why was he handling money and not. Washing his hands before handling people’s food….he swore up and down that did not happen. I told him I am sitting here watching you and your staff, he continued to deny he was doing anything wrong.
Just before I got ready to leave, I asked the gentleman’s name and was told Matt (Mohammad Rosendale – spelling maybe off), the General Manager….in his position he should know better, but I guess he was sitting the example, which explains why the waitress staff was conducting themselves in such a unsanitary manner! You never know who is sitting in your dinning room, these employees including the General Manager need to mindful of their behavior! I look forward to your take on this matter. I can be reached at 571-256-XXXXX.
Why can’t you guys give some kind of feedback this is ridiculous
Jersey City New Jersey 440 I had a terrible experience I had ordered one of you specials the entrée came with bacon and sausage and told the waiter that I please have turkey sausage and bacon because me and my family we don’t eat pork he explained to me that they would be a extra charge so I went to the manager and asked him why am I being charged his response was if you want to complain call for corporate office in my neighborhood this location community is mostly Pakistanis Indians in we not eat pork is not fear that we be in charge extra for not eating pork can look into this I will be very happy my name is James Williams you can contact me at 201-780-XXXXX
Mr. Thomas and Mr. Mike Mr. Thomas Mr. Mike if you can please get off your a** and do something about this excuse my language but I had to get your attention or this would just be another email that you look through and nothing gets done and talk to your managers in Jersey City rt 440for before I start a boycott about the
Like I said before nothing is getting done about these concerns you get all these emails and we don’t see no feedback
I hop store # 4686 my server was Jonathan this happened on November 6, 2013 7:15 PM table 32 check 4375 guests 4 location 700 440 North Jersey City New Jersey total amount paid $34.51 please look into this Just so you know you know I have to be very upset to waste my time to follow up on this issue please contact me at the vehicle 201-780-XXXXX are you can simply email me at JamesWXXXXXXXXXX@Gmail.com
Why can’t you guys give customers feedback can somebody please tell me why I will never spend another dime in your facility
Message Body
My Grandson and I went to the Joliet, Il. Larkin Avenue store today, Sunday, November 3,2013 @ 10:30 A.M. We waited 45 minutes for our food, after we were seated, that’s a long time to keep a seven year old occupied. When we finally received our food, the bacon (picture attached) was burnt beyond recognition. The waitress immediately replaced the bacon. Bacon looking like that should have never left the kitchen. The waitress said the cook told her to serve it anyway. I had also ordered toast with “heavy butter”, the toast was almost dry, and no extra butter on the table. By the time the waitress returned I had finished my meal and the toast was cold and hard. I am very disappointed with the quality of the food and the manner in which it was served. As a senior, on a fixed income I have to be very careful as to how and where I spend my money. I really don’t think I can take a chance with spending any of my income at the IHOP chain in the future.
I would like to find out if you have a senior`s discount at location 779 Team Blvd. Smyrna, Tn. The manager said no and had an attitude about it when I asked. I would appreciate a response. Thank you
I never received an reply about senior discounts at IHOP.
For the past two monday nights the IHOP at mercury blvd. &armstead ave. Hampton VA.
had only two servers to wait tables . Could you cheeck and see why this is ?
Thank you .Jimmy Barefoot
My fiancé` and I went to your restaurant ( in Boutte, Louisiana) today (10-09 2013) for lunch. We were having a late lunch, it was 1:45 P.M. There was hardly any other customers in the place. A waitress asked if we wanted a table or booth and we said table. She said follow her and placed two menus on the table and left. We sat there for about 10 minutes when another waitress asked if our drink order had been taken. I said we have not been waited on at all. So she took our order. I ordered the beef pot roast dinner and my fiancé` ordered fried chicken strips with fries. It took forever for the food to come out. About 25 minutes. I took a bite of the pot roast and quickly pushed the plate away from me. It was spoiled! I had a choice of salad or soup with that entrée` and I chose soup. It was potato soup. I took a spoon of that and it too was spoiled! We asked to speak to the manager(her name was Shelly). We told her what happened and she was very apologetic and took the price of the meal off our ticket and said the next time we came in we could get a free meal. She said that the kitchen did not rotate the food like they are suppose to. We stopped going to the IHOP in Houma, Louisiana for the same reasons! We have no intentions of going back to the restaurant in Boutte, Louisiana either! We don’t care if they give us 10 free meals! Just knowing that I actually tasted 2 items on the menu that was spoiled is disgusting! There was a time that I use to love going to IHOP! The food was fresh and had a wonderful taste. That has been quite some time ago! Now I just see it as a place that I see as a potential for food poisoning! I will not like you on Facebook just to be sure IHOP sees my comment! How absurd to say I like you just to tell you how lousy your restaurant has become!
Ok. My girlfriend worked a 14 hour shift and shes only 17, working till 6 o’clock in the morning she tiped out the night with 376.00 but when she came home she only had 6 dollars in tips to her self. Now this don’t make sense to me but that sounds retarded to me. Ohh and the guy she was working with only tiped out 8 dollars in a 4 hour shift, he must of only got one person that night. “No” ,they had to add his and her stuff together. So amarillo Ihop on western I will not stop until you pay my girlfriend what yall owe her. Even if I have to get a attorney. So if cooperate reads this, they better do somethan or I will. Thankyou.
IHOP in Burleson, Texas sucks. I am sick of poor customer service. No one values their job anymore. Everyone who worked on Oct 3, 2013 needs to be fired especially the manager. She was rude and uncaring about me as a customer. The silly lady ignored me when I wanted to check out and the waitress never showed back up after she gave us our drinks. Another person bought us our food, but no one showed back up to check on our table. Asked the dumb manager about this when I was checking out and she said the waitress went on break. That was a long break and I was like what the hell. I will not be giving my money to that IHOP anymore and will encourage anyone who will listen not to return.
OMG!!
I am reading all of these negative comments about horrible visits to IHOP and I have one to add myself! What is going on with IHOP?? Don’t they care?? I even asked to be contacted by the corporate office and/or get my money back-and nothing. We went to the location of Maple Grove, MN and were not greeted by anyone There was no host around, finally she showed up and not looking very happy to be employed. We waited about 15 minutes before the waitress came to see if we wanted something to drink. Then another 15 minutes before coming back to see if we wanted to order food. Once we placed our order we waited, waited, waited and finally ran out of coffee. Couldn’t find anyone (no one-not even a waitress from other tables) to get us coffee, so I walked up to the hostess stand and stood there for a while. I almost went in back to help myself to coffee. Finally-a breathing human being got me coffee. When the food arrived it was cold pancakes, hard eggs, and cold bacon. When I used the salt shaker the salt was so wet it had puffed up to the top of the shaker, I went to four different tables to find a salt shaker that worked-couldn’t find any so I dug my finger in and pushed loose the wet salt to get to the dry salt underneath. I took pictures of all of this fiasco. Came home and emailed IHOP looking for answers, a phone call, or something of value. Zip, Zilch, Nada…………..I guess they do not care if their business goes out of business due to lack of customers.
Will NEVER GO to another IHOP the rest of my life.
IHOP Store#4720 70 Boston Turnpike,SHREWSBURY, MA 01545-3601 (508) 791-9328
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On Sep 8th , around 11 AM My husband and I visited our local IHOP Store which we have been a customer of theirs for years, we ordered our breakfast including coffee, Omelet and pancake , The server who suppose to bring our order her name Libia (Server 30019) came back with Omelet and pancake and when we asked about our coffee she said the coffee machine is not working! so I asked her if she knows how long does that take she answered she does not know , she said ” I pushed the bottom and is not working” !!! so I asked her if she can ask her manager to see how long it may takes because we are in IHOP for breakfast and is surprising that IHOP coffee machine is not working , with very bad attitude She said ” I already answered your question coffee machine is not working and I don’t know how long it takes to be fixed”!!! she said we only have decaf if you want , we said that’s fine , which when she brought the decaf coffee it was a very cold coffee that you could drink it like water! I asked her for cream and she put her hand near my face and took cream from another table and slammed on the desk!
We were very unhappy and surprise about this we did not want to deal with that person who had a very unprofessional attitude so we informed another IHOP employee about the situation and while we were talking to that IHOP employee , Libia jumped in the middle of our conversation , took the flask and came back and slammed the flask of coffee on our desk without saying anything and left !!!
This time the coffee was nice and hot but We were very upset and surprised to be treated like this in our favorite restaurant ,and we couldn’t stay there anymore ,so unfinished with our breakfast, we asked one of the employee to bring us the bill so we can leave.Who wants to wake up and head to her long time favorite restaurant and be treated with this bad attitude? I am sure No one! I have been in different IHOP stores many many times and always had felt that warm and welcoming environment and this was my first time seeing this.
Your customer’s are Doctors, engineers and high educated people, So I think this is the management responsibility to train the servers being professional, before they start serving customers.
Definitely Libia might better benefit from a customer service training class since she is the person who is face to face to your customer and is a true example of how you allow your company to do business (remember, the customer is always right). Last, Libia definitely deserves a written warning along with the class. I am trusting your corporate office ,to forward this serious issue to the store manager . I will be awaiting IHOP stor#4720 ‘s response on this issue but would appreciate an acknowledgement from you, the corporate office of IHOP, to insure me that you are dealing with this issue. I have provided my contact info at https://www.ihop.com/contact-us If I don’t hear back from management of IHOP Store#4720 in 5 business days , I will take my complain to BBB .
Thank you
Rana
Well to start the service wasn’t bad then got worse. The Food was very good however took for ever to come out. I called the manager over to see if she would except a coupon I had on my phone and she told me no that is wasn’t her region. This was the only reason the general manager Andra even came to the table. When it can time to pay the manager took one bill that was being paid with $100.00 bill and brought back the change. The other 2 couples paid exact change. Our bill was $21.26 we left $40.26. She took for ever to bring our change, I got up to go to the restroom and my husband went out side to take a phone call. I came back to the table and my husband was gone and no change on the table and 2 couples still sitting there and I went out side. When we got to our destination 2 hrs away we had to pay to get in and my husband asked me if I had the change should have been $19.00 I said no I thought he had it. So I called and spoke to the Andrea the manager. Explained what had happened. She said she would talk to CJ and have $15.00 in the safe for me Tuesday 8/27. I couldn’t get there 8/27 I called yesterday and spoke to manager Terry and he said nothing is there nothing in safe. Said Andrea would be in Thursday. I just hung up with Andrea and she said she spoke to CJ and she had told her that she was told to keep the change that she did such an awesome job. Not true! Just wanted you to know the type of people you have serving your restaurant and We will not be back!
My Husband Dan and i went for breakfast at your Hermitage Tennesse Location when while we were eating a XXXX Roach ran across our Table. I asked for the Manager and she took care of our Ticket but I will never eat at a I Hop Again. It gave me the chills and cant get it out of my mind. It was discusting. I cant Imagine what is running around in the Kitchen. Yuck. I will be calling Your corporated Office Monday.
ATTENTION CORP YOU NEED TO DO A BETTER JOB AT CHECKING YOUR REST.S MANAGERS ARE VERY HOSTILE TOWARDS STAFF, I WAS MANAGER IN OKLAHOMA CITY AND THE OWNER TOLD ME THATS THE WAY WE TO BE TOWARDS ALL EMPLOYEES, THERE ALOT GOING ON SO MUCH THAT ITS HARD TO WRITE YOU NEED TO SEE FOR YOURSELVES,HERES A LIST
IHOP.
I35 OKC
MIDWEST CITY OK
MEMORIAL OKC
NW EXPWY OKC
EDMOND,OK
THATS JUST A FEW
I WAS WORKING AT MEMORIAL IN OKC AND THE MANGER NAMED MIKE CAME INTO THE KITCHEN AND TO TRY TO HELP ME BUT HE STARTED CALLING ME M*****F*** AND STUPID MEXICAN SO AFTER WE GOT ALL TICKETS OUT I ASKED HIM IF I COULD LEAVE TO GO PICKUP MY AND HE SAID YES HURRY,SO WHEN I GOT HOME I JUST DECIDED NOT TO RETURN AFTER GOING THRU ALL THAT,TOLD THE GM BUT THEY PAID NOT
The Wheaton location was awful. And not only that but corporate has failed to even contact us because the owner of the location refuses to do so based on our “threatening behavior.” You have cameras in that ihop…pull up the footage and show me how we were threatening. Or maybe look at the manager putting his finger in our faces, yelling at us, and following us to our car. I filed two complaints to corporate Guest Relations and they did not follow up with us and are saying they will NOT either because the owner of that franchise refuses to do so. The manager that yelled at us flaunted that his step-father owned that franchise so I am not at all surprised that our complaint didn’t go anywhere. Which is why I asked to go further than just the owner. But apparently corporate doesn’t care about its customers experiences at their locations if the owner of that franchise is okay with it. I am appalled with the service received at the IHOP, and I am appalled with the customer service received after. I have not received an apology or anything. I was also ILLEGALLY charged for a meal that I never signed the check, nor saw the check. I have receipts to prove it as well. You cannot legally charge people for whatever you like when they leave the restaurant that is illegal. And I am appalled with IHOP’s response to this. I will make it a mission to share my experience and spread the lack of customer service received. This is very upsetting.
Mr. Wiiliam Rather. Please address these issues of these promblems at store location #1497 in Lake Charles LA. The AM Andre Chizel did a line of coke right in front of me. Then I saw him do some in his car. Hes on salary so he leaves the store for hours to meet & greet his boyfriend. On appox. 8/6/13 at around 11:00 p.m. I watched him take a hundred out of his pocket & put it in the safe. Someone stole money off of one of my tables I reported it & they fired me because I refused to work around thieves. We had 36 new camaras instaled but they still refused to roll them back. Chimara feeds & sleeps with half the police force & stands outside for long periods of time chating & giggling with them all. When I was on the day shift Andre was gone for so long that he barley made it back in time for the OAR lady. Its really bad. Employees get drunk on duty, theres weed smoking in the back all night. Every night. I have so much more to report. I even have evidence. Ive been an employee at IHOP for a year in a half. I never believed
my mother -in-law and i. ate recently at the ihop in bremerton,washington and had an experience i felt worthy of contacting the corporate office, i saw the commercial for the waffle special on tv and it sounded good(like most ihop entres)when we ordered it ,i noticed that for $7.99 you could order the whole waffle (as opposed to half) , the server told me that the $7.99 price was for the waffle only(not the combo for $6.99)she said that was a good deal ,becausethe waffle was $7.99 alone. she did not explain that it was a special and not eligible for the senior discount(thurs.nite)as we left after dining,i glanced at a menu and noticed that the waffle combo was 7.99 for a whole waffle combo w/ no fruit , that made NO sense, they did not have proper knowledge of the menu. this was a manager , could you please address this issue ,i feel her explanaion made no logical sense. thank you
The manager Michele Brown & Rachid A are stealing from Ihop 1471. Michele B re-opens Paid tickets and 100% comps out the meals & pockets the money, Rachid A feeds his family & police friends for free and he takes money out of the register and pays his friends for doing security for him. He by far is the worst manager ever.
me and my family drive an hour and a half every weeek to go to church and have breakfast at ihop in bellview nebraska in the last wek of may we went to have breakfast after church an hour later we left not knowing that i have forgotten my cell so i went back to i hop hopping they had my phone and they didnt so gave them my home number hoping they would fined it and they did a lady by the name of heather call my home and said they had found it two weeks later my mom went by the restaurant and ask to speak to the manager my mom waited for 20 minutes before the manager got to her the manager stated he can not find my phone all i want is the symms card cus it has pictueres of my first born easter, first steps ext,ext help me get my symms card pleaseeeeee
I had a HORRIBLE experience at my local Ihop yesterday, that I frequently visit, but plan to never again! There was a sign as my boyfriend and I walked in, that said to “Like us on Facebook and you get a free short stack of pancakes”, so as we were seated I went and liked Ihop on facebook. It says on the facebook page that if you do not receive your code for a free short stack to message them. Instead I just asked my waitress who rudely said she knew nothing about it and called over the manager. The manager “Edna” came over with an annoyed attitude, the waitress asked how this facebook “thing” worked. The manager than asked me when I liked us on facebook and I said today. She said it takes two days to receive the coupon. Being disappointed, I said “Well that’s not what it says on facebook or on the sign you have in the entrance.” she replied “Well wait two days!” in a very rude manner! I then explained that I will not be returning in two days! It is not stated that it takes two days to receive. I told Edna that and she threw her hand up in the air, said, “Yeah, I’ll tell them” as she walked away! Knowing she was just writing me off, I knew she would not “tell” anyone, so I decided that Ihop’s management needed to be notified! I was shocked at her attitude and the way she spoke to me as a costumer!! Even the waitress said she was extremely rude! I am so upset at the way I was treated by your manager and plan to not go back to that Ihop!
About a week ago my husband, myself and my sister went to IHOP in Durham ,N .C . for breakfast. We were seated then we waited, waited, waited for over 30 minutes for anyone to even stop at the table. We got our drinks then we had to wait some more for someone to take our order. We ordered our food then we waited ,waited, waited finally our food came but my sister got the wrong order and mine and my husband’s food was cold. My sister sent hers back and when she was served it was cold. Needless to say we will not be back.
Hello I am an employee at the spring creek iHop in va. I am very dissatisfied with your managers. I was hired as a 1st shift member and yesterday I was told another employee “requested” me to be on her 2nd shift team. I was not asked and it was not even duscussed with me. I came in and had a new schedule. I’m usually 7am-3pm and that works due to my babysitter. The entire staff knows this. I have worked late on occasion but only when I had checked and gotten someone else to watch him. I have no other options I’m not a princess who’s family is a tight knit family where I’m pampered. I struggle on a daily basis to make sure I can work and be a mom and do schooling and pay bills and still have time to breath so I don’t have a panic attack and get set up on pills again. I have made myself valuable from time to time and gone out of my way and my job description to prove myself an asset to this company. Only brig there 3 months I think I am interested in climbing the corporate ladder HOWEVER I do NOT take kindly to my job and me and my children’s livelihoods threatened ecause YOUR manager took it upon himself to change my schedule from what I was hired for. Yes the day in question is a holiday so what? I could’ve worked the holiday I I ha had my original schedule. I NEVER refusse to work today I only stated prior to and during this schedule change. “CERTAIN” members get to do as they damn please and yet the one of us who are parents and actually take this stuff seriously WE get left hung out to dry. Why is it that a man who makes it clear he is no good and uses drugs at work and starts fights (physical and verbal) in the work place gets chance after chance after chance yet I get my butt crewed because I have a strict babysitter and expect a strict MORNING schedule. I don’t think it’s too Much to ask that I should not have to fight management on the fact of wether or not my babysitter will NOT watch my children after dinner time. I’m very unhappy displeased insulted and most of all disgusted at the management you have in your ranks. People are out there like me. Single moms with kids no one in family that is willing to help. We are out here trying to make an honest dollar to get by but we are treated like we are nothing more than a mangers dummy doll. We need jobs too, but why should we have to be used to do whatever while the young kids and other people get special treatment.
I am a customer of Ihop, I have no ofilliation other than as a customer. I am sorry to hear that your manager has changed your schedule without prior notice. That is simply rude and uncalled for especially if he knows that you have a child in daycare. As an employee you must know that he has the right to change your schedule but he also must understand what being in a managerial position Entails. Sounds to me as if he is not ready nor should be a manager. He needs more grooming and maybe should be demoted so he can see how inconvenient it is to have a schedule changed on you when you show up to work.
i was in one of your resturant saturday 6/1/13 i order coffee and i had to bat my eyes two times because your coffee don’t have a taste that would make you want more why can’t you just have folgers or something other than what you have it would be very nice to drink something that you want have to add a flavor too in order to drink it thank you so much if you do this faye from baton rouge, la
The store located on Monkingbird ln. Dallas TX. I fell I”ll after eating a rutty Jr. with sausage links and scrambled eggs
I called the manager and notified them that i have had non stop nausea and cramping in gut along with the worst diarrhea.
214 356-0632
I just want to write you about your place of business in westchester off tylersville rd in Ohio, myself and another employee wanted breakfast so I tried to order only to be told to give them a few minutes, I thought they were putting me on hold until my line went busy they had hung up. I called back in 7 min they said the same thing can you give us a few min I said well no because someone already asked me that and I’m at work needing lunch the gentleman then said well I’m not able to take your order so I will place the phone down and when we’re able someone will be back I said why don’t we take our business else where, he said ok then hung up. I decided to call back and ask for the manager only to find out the manager was the one I spoke to both times before, I was appalled because as a manager he should have just taken my order however he didn’t and didn’t see anything wrong with this when I brought it to his attention.
I ended up having someone else to call and order, when we got our food my steak looked like it had been chopped through so I ended up taking it back to get my money back only to find all but two staff members standing outside smoking cigarets I’m sure you could amagine my disscust.
4/19/2013
The criminal tresspass warning according to the Seguin Police Department has not been lifted as Aaron told me on the telephone. Please look into this matter.
Sincerely,
Paul Jamison
pauljamison71@yahoo,com
4/11/2013 11:19 AM CDST USA
Dear Sirs:
To make a long story short, I was given a criminal tresspass warning in Seguin, Texas at
your location while I was waiting for 2 friends that I was meeting there to eat supper. The day manager said that I had been there everyday asking about one of the waiteress(Wendy Robinson) to see if she was alright after some of her ex-husbands relatives beat her up. She has 5 children ages 2 thru 9 and that is alot of responsibility for 1 person, especially a single mother with a job. I am concerned and I am just trying to help her.
The way I feel now , because of this criminal trespass warning is confussed and upset. I am trying to be a solution to this situation, not a problem. If we cannot work something out together then I will talk to an attorney about what avenues I have available to me for resolving this situation.
Thank you for your time and I hope we can get something worked out.
Sincerely,
Paul Jamison
pauljamison71@yahoo.com
384 Domino Five Road
Seguin, Texas 78155-8118
830-372-4066