Western Dental & Orthodontics, better known as Western Dental, was founded in 1903 in Los Angeles, California.
The company operates a chain of dental service offices in four western states including California, Texas, Arizona, and Nevada, making it one of the largest, if not the largest, dental service providers in the USA.
Up to 70% of its California patients are covered under the state’s Denti-Cal health insurance program for low-income families.
In 1997, the Los Angeles Times reported that state investigators had found that Western Dental had performed shoddy and dangerous care to patients. Later in the article, the Times added that Western “has a decade-long history of run-ins with regulators over its medical care.
The article also noted that Western Dental was forced to pay a $1.2 million fine in 1996, with the California Department of Corporations accusing Western Dental of “consistent disregard for the quality of care and patient health”, and some patients stated that they received lifetime injuries at Western Dental.
In February 2023, the Justice Department indicted the former CEO of Western Dental stating that he had committed wire fraud.
Western Dental maintains a corporate office in Orange, California.
Western Dental & Orthodontics, better known as Western Dental, was founded in 1903 in Los Angeles, California.
The company operates a chain of dental service offices in four western states including California, Texas, Arizona, and Nevada, making it one of the largest, if not the largest, dental service providers in the USA.
Up to 70% of its California patients are covered under the state’s Denti-Cal health insurance program for low-income families.
History
In 1997, the Los Angeles Times reported that state investigators had found that Western Dental had performed shoddy and dangerous care to patients. Later in the article, the Times added that Western “has a decade-long history of run-ins with regulators over its medical care.
The article also noted that Western Dental was forced to pay a $1.2 million fine in 1996, with the California Department of Corporations accusing Western Dental of “consistent disregard for the quality of care and patient health”, and some patients stated that they received lifetime injuries at Western Dental.
In February 2023, the Justice Department indicted the former CEO of Western Dental stating that he had committed wire fraud.
Western Dental maintains a corporate office in Orange, California.
I need to talk to someone as soon as possible, the way it looks I may be going through the courts for this issue. Sad part is could have been totally avoided if they would have communicated professionally. Instead of ignoring my calls. I have sent 2 emails to customer service and NO ONE has returned my email or call. I have a history of Atrial Fibulation and the stress of this is ridiculous and was totally unnecessary.
Who can I file a complaint to regarding 1 of their locations?
I have never experienced such incompetent staff as I did from your Santa Maria office. I made an appointment for 9:30 am yesterday. Asked the booking person if you accepted CenCal insurance was told yes. upon arrival at your office I was told you did not take my insurance so I left. I called CenCal and was told yes western dental is a provider. Today to of your employees have called and asked to speak to me. They wanted my date of birth to verify who I am. I stated you called me I’m not giving my date of birth so they hungup. I have never been so rudely treated by a dental office. I will be submitting a full complaint about this office to CenCal as well.