Peapod is an online grocery delivery service that was founded in 1989 by brothers Andrew and Thomas Parkinson.
Before 1996 Peapod provided online grocery shopping in partnership with Jewel, Safeway, Randall’s, and Kroger, depending on the location.
In 1996 Peapod launched its own website and became one of the earliest internet start-ups. The same year Peapod went public on the NASDAQ.
In 2000 global grocery giant Royal Ahold bought 51% of Peapod’s shares. The next year in 2001 Royal Ahold bought out the rest of the company.
Today Peapod is available in Philadelphia, Maryland, Virginia, Chicago, Indiana, Wisconsin, Connecticut, Massachusetts, New Jersey, New York, and Rhode Island. Peapod offers 12,000 products including natural and organic, videos, pet supplies, office and school supplies, and prepared foods.
PeapodPeapod is an online grocery delivery service that was founded in 1989 by brothers Andrew and Thomas Parkinson.
Before 1996 Peapod provided online grocery shopping in partnership with Jewel, Safeway, Randall’s, and Kroger, depending on the location.
In 1996 Peapod launched its own website and became one of the earliest internet start-ups. The same year Peapod went public on the NASDAQ.
History
In 2000 global grocery giant Royal Ahold bought 51% of Peapod’s shares. The next year in 2001 Royal Ahold bought out the rest of the company.
Today Peapod is available in Philadelphia, Maryland, Virginia, Chicago, Indiana, Wisconsin, Connecticut, Massachusetts, New Jersey, New York, and Rhode Island. Peapod offers 12,000 products including natural and organic, videos, pet supplies, office and school supplies, and prepared foods.
How can I get the delivery dates for home or apartment delivery?
You do business with the homophobe Jim Oberweis and YOU want ME to moderate my questions and comments to you. You can dish it out, but you cannot take it.
To Jennifer Carr-Smith:
I like your service. I am saddened to realize I can no longer use it. You sell Iberweis ice cream. The people who own this company are militant homophobics. I am not gay, but I do not believe in hate and trying to take civil rights away from people. Our Constitution makes no such exceptions. Religion speaks to us about love and kindness, about doing to others as you would have others do unto you. People like Jim Oberweis should look to his own house and concern himself with his own life. I am dismayed and saddened that you want to do business with people like Jim Oberweis. Of course you have a right to your beliefs. So why can’t you respect other people’s way of life? Shame on you for your bigotry. Apparently, you are another one of those people who like to divide our country and hurt people who are different from you. Who is next on your list of people to destroy? Are you a white supremest? Maybe you are just someone who cares only about money and not people. Either way, by design or indifference, you bring pain to people. I shall not shop with your company. My friends and many who learn of your behavior will not shop with your company either.
stephy459@ yahoo.com. Some use my card to get food and I have never used this website . I would like a refund asap of $129.76 charged to my card . I said I have never brough anything with y’all before. I just want my money back
I have to agree with other comments that I have read. Peopod has gone downhill. My last 5 orders I have had problems with and they really don’t seem to care. I kept trying to get a hold of customer service, but they never answer their phones for one lame reason or another. I finally called the accounts receivable number and a real human being answered. She tried to give me a bunch of excuses as to why customer service doesn’t answer their phone and why management hasn’t gotten back to me with a 3 week old problem. Again, dead air. I ordered bananas for my husband who is very ill with cancer and they delivered green bananas that look like they won’t be edible for weeks. They were as green as Kermit the Frog. They also left my bags in front of my door, so that I could not open the door. This isn’t the first time this has happened, but I made the mistake of complaining this time and the woman said, well they are not suppose to leave the groceries, you have to accept the order in person. I explained to her that I have mobility issues and my husband is very ill and there are times that I just can’t get to the door in quick manner. If I am giving him a treatment or taking care of his needs, that comes first and when I’m free I will bring my groceries in, but that didn’t float with them. She insisted that I must be at the door when they come. If you are dealing with customers, you must deal with them on an individual basis. It’s not like I’m not home, I’m there, just can’t get to the door in a timely manner. What is there to understand? My husband served this country for stupid people like the ones I have encountered on the other end of the phone at Peapod. There service has become substandard, their products have become substandard, and they do not understand that their are those of us, by no fault of our own, that have problems in our homes that keep us from running to the door the minute their truck pulls up. Perhaps it is time to start having my groceries delivered by Shop Rite…..heck, they can’t be any worse, and perhaps they will be better…the bar is very low, so I think they can probably do it. I don’t know if anyone from corporate at Peapod bothers to read these comments, but I sure would love to hear from someone in corporate and not one of these customer service parrots that are told what to say, and keep repeating the same thing no matter what you ask them. CORPORATE PLEASE GET IN TOUCH! LET”S SEE IF YOU REALLY CARE.
I have ordered from Peapod for YEARS! But this past year the quality of food AND service has gone way down.
This month I received rotten tomatoes, oranges, and missing items. Yes, they refund (except for the green beans which they claim I knew was out of stock – a lie! – which I can prove). They should have offered some sort of compensation for the disgusting experience.
How old must the spoiled items been, and why did no one notice?
This is what you promise:
” We carry the same and even better quality products than you can find at your local store. Our produce is hand-picked and packed just for you, so it’s never picked over. You’ll also find restaurant-quality meats and seafood, all of your favorite name-brand products and a full line of private label products, too. And, with Peapod’s Stay-Fresh Delivery™ system, your groceries will receive white-glove treatment every step of the way.”
Not true.
I am a senior who finds it difficult to get out, so Peapod has always been a blessing, even though it costs me more. But no longer! It has become a frustration and disappointment, as I have to go out to replace these items.
Kathleen
Washington, DC
I have left two messages and sent two emails about problems over the past two days but have not received a response. Peapod has gotten too big to care about it’s customers. I’m done!!
I reported a very serious and almost deadly mistake made by Peapod when they delivered peanut butter bars rather than the chocolate chip bars that we ordered. My 12 year old son has a severe peanut allergy. When I contacted Peapod they said the item was out of stock and incorrectly stated that due to my substitution preference is why we received peanut butter. They also said they were crediting me the $3 and change (the amount the bars cost) and in the future I should uncheck the substitutions if I didn’t want them. The substitution preference was for the same brand bar which was also chocolate chip minus the chocolate outer coating and was NOT for a peanut butter bar. I provided a screen shot of what should have been substituted on my order if necessary. It is obvious based on their response that no one actually looked at my order and the selected substitutions. It was just another generalized copy and paste message. Additionally, the driver never left a printed invoice and/or stated that anything was out of stock or was substituted. He pretty much left the groceries and ran out in a hurry.
As a result of this mistake my son who knows we never keep anything with peanuts in the house grabbed a bar for a snack at school. After 1 bite he spit it out knowing this was not what the chocolate chip bar tasted like but it was too late. The school nurses had to administer his Epi Pen, Benadryl and call Rescue to rush him to the hospital. If it had not been for the quick action of the school nurses this could have resulted in an unthinkable consequence.
Peapod Customer Service has taken this matter quite lightly. They clearly have no concept on the severity of this issue or they just don’t care. They were negligent and yet no one has taken a minute to call me to even ask me how my son was doing. It appears that no one at Peapod from the person who fulfilled the order, QA, driver and now customer service has handled this and/or responded appropriately.
Their last email stated this issue was being escalated and that someone would contact me within 48 business hours. They have now exceeded that 48 business hours and to no surprise I have received no call. I myself have now called Stop and Shop Corporate office who is going to escalate my concerns to Peapod Management.
I couldn’t or wouldn’t in good faith ever recommend Peapod to anyone. I was once a huge fan and loved the convenience but that convenience almost cost my son his life. Peapod has provided me with little to no confidence that they have even taken this seriously nonetheless put anything in place to ensure this does not happen to anyone again. Peapod is a great concept and convenience but the lack of customer support will be its demise.
I received a call from your “accounts receivable” office regarding my most recent order. but I didn’t get the phoine number aND WOULD LIKE TO CALL BACK IMMEDIATELY TO SEE WHAT THE PROBLERM, IF ANY. n
I tried to place my $500.00+ order for delivry but your system said there IS NO
available time-slot , up to and including March 25 !! It’s true that a major snow storm is on the way here in Hatfield, Ma. .. but that’s tomorrow: 3/13 .. SURELY you can find/arrange delivery dates at some several days after the storm !!!
Please explain …
thanks!
and yes, i ve been a high-paying customer for a long time …
I have been along time customer . We recently moved and although we are getting postcards once every few weeks to try peapod, you don’t service our area. I am very disappointed you don’t deliver here, and also extremely perplexed why no office treats
Thank you
I have been a loyal customer since 2014, I have spent a lot of money with your company. I admit I need the service. I have no time to be in anyone’s grocery store, however, I still feel even I need your service, I should get quality merchandise and excellent customer service. The quality of many items I have received over time has not gotten better, I complain and you refund my money, but the quality of fruit and vegetables remain the same. I can receive my order on any given day and by two days the fruits and vegetables have gone so bad, I have to throw them away; organic or not. I have complained that these items are being stored at too cold temperatures or they simply aren’t fresh to begin with. They are too costly for me to have to throw them out and I call can’t get through and left on hold for hours sometimes. Also, the amount of products that are not in stock is bewildering. You are a grocery retailer products needs to be in stock. I have inquired of another location to receive my grocery but nothing. So, It appears I can’t trust your company with my fruits and vegetables or products that are out anymore. I have to go elsewhere for that. I wanted to speak with Andrew Parkinson or Thomas Parkinson to see how they would feel to pay the high prices I do on a weekly basis for something that is not fit for consumption, How they would feel bout the waste and eventual lost of customer that thought this is the best thing since sliced bread for people who don’t have time to shop. My daughter at 16 worked for Peapod; her first job, which taught her excellent shopping skills, the value of giving great service and knowing how to want to give the best to others. I am very disappointed in your company and the practices that I have to deal with weekly…VERY DISAPPOINTED
I have been a loyal customer of yours in the nj area for the past year ordering groceries weekly. Your service has truly helped my family more than you will ever know. About a year ago my mother had a stroke and became unable to perform regular daily activities and I have taken on being her primary caretaker struggling to keep her in her home where she is most comfortable. I rely on your service to bring her food each week seeing as I work 60+ hours to afford her care. I stay at her house 3 days a week to prepare meals and help her keep up with the house. Without your service I would not be able to do this. Your service is amazing and I thank you for helping my family but regretfully lately I have had nothing but problems. In the past weeks my orders have been hours late or canceled . Each week I get a call from a women explaining that your trucks have “broken down” and they can not full fill my peapod order between the 7-9 pmtime frame I have ordered it in . Most weeks they can not come until 1030-1130 pm or say they must re schedule for a different day. When they reschedule my order the food them comes in bad quality with most of the fresh fruit being moldy at delivery. I’ve tried to ask The nj hub what we can do to remedy the situation seeing as it is now a weekly occurrence and it is very difficult with my mother not being able to except orders on her own bc she can not lift the items and myself working over 1 hour away from the house. I am constantly met with an attitude and the same excuse of the truck breaking down. This week I finally was so frustrated I told Them that it is impossible that the truck breaks down every week she responded by saying that ” it’s your house do you understand how far our facility is away from you ! The drivers can’t make it there on time your just too far! “. You honestly have some of the most helpful drivers I have met they are wonderful!! But the management team in nj is just not respectable to customer needs and do not seem to even care that some of there customers rely on your service. I need to know if my home is just to far from the facility for you to deliver my orders. I asked customer service to call me back with the answer to this question but have not received an answer. Please someone just let me know if this is the case of why my orders are late/canceled I need to remedy this situation or look for an alternative solution please.
I just received an email back regarding my email to the service department my questions were not answered and I was merely given a 15$ gift card .please I need to ensure my mom can get her food weekly or I need to figure out somehow to make other arrangements Ive been a loyal customer and always paid my bill on time all I ask is for an answer I do not need any more 10-15 dollar credits on my account.
I rush home to be available for an order I have scheduled between 7-9 pm. I check my email and it states my order was cancelled due to operational difficulties. Not a problem, that’s understandable. I am told to reschedule but it’s a holiday weekend and the next 2 days are sold out and Sunday is the holiday. Should there not be a priority process in place for someone whose order is cancelled? I have an elderly in law I can’t leave alone and this is very inconvenient but even more upsetting knowing others will be getting their orders the next couple of days and I’m placed on the back of the line. That’s poor customer service. I haven’t had any problems until now. I started with Peapod early in the year.
How did Peapod even become a company because the Customer Service is non-existent.
I am no longer employed with Peapod as of April 12th, however I have not been able to receive my paycheck.
I should’ve received it last friday, since that is when we get paid. I no longer have a badge so I can’t enter the facility.
No one at the Human Resources Department ever answers the phone. Calls are forwarded to voicemail however the voicemail is full as usual.
I called Corporate and spoke to Customer Service. All they could do is give me the number that I already have which is essentially a voicemail.
Peapod need to do better if they expect to survive as a company.
I have the same issue and am now pursuing litigation against this company with assistance from the department of labor.
I would like to have a giftcard that I received as a gift refunded. The order was not finished because even though this was a GIFTCARD, I was repeatedly told to use a CREDIT CARD.
I received a peapod giftcard for Christmas. When placing the order, although it went through as a GIFTCARD, I was directed to use a CREDIT CARD. It took $69.11 and refused my request for a Checkout time. I have since deleted the order. I expect the card to be refunded. I will try to fill it out again. I do not want the gift to be in vain
I received an order yesterday from Peapod and it was pretty much ALL trash, the produce was inside the bags all smash not in the containers like it was supposed to, pears were peeled from like being stepped on, boxes of muffins and snacks were definitely stepped on and the other items were missing, i called peapod spoke to a gentleman who at 1st offered me a $20 credit like that was going to make it all better, I demanded getting credited for my whole order and he agreed this will be the case, today I got charged for the items and when i called they said, they never told me they will credit my account and now they are telling me they want their ruined items back in order for me to get my money back.
this is a joke and I cant believe i was treated this way, no respect at all and total disregard for my concerns.
I will never use them again but will be writing letters to CEO, CFO, and COO as well as posting pictures of the trash I received as FOOD and got fully charged for on social media.
Horrible experience, the worse ever!!!!!
Pea Pod delivers to a community for senior citizens. Today 9/24/15 I received an email about a Pea Pod truck speeding on the campus, ignoring a stop sign, and racing towards the exit. I hope that your drivers will be counseled on “rules of the road” and their commitment to abide by such rules. I attempted to phone customer service and then the corporate office to chat about this unsafe driving practice, however there is no way (that I found) for me to make contact with the company. I dialed the 800 number found on the web site, however there was not an option for customer service. There is an opportunity for process improvement; Pea Pod can a customer service link to their web site.
I need to know how to get a copy of my w2
I am not a Peapod customer, however I just need to tell you the experience I had with one of your delivery trucks was very disturbing. Your company truck was behind me and I had to stop for a stop sign. The driver of your company truck starting honking at me for stopping at a stop sign. He then proceeded to tailgate me. I pulled over to let him pass me and I followed in trying to get the license plate number of the truck, but the driver led a chase that no truck on icy roads should be doing. You need to hire more responsible drivers. This was in Lynbrook NY at approximately 8:15 PM. Very irresponsible driver and representative of peapod.
I’m a loyal customer who may have to change services right now. Am a senior citizen, unable to drive and now dependent on Peapod. Orders of perfectly ordinary food like milk,salads, ice cream etc. are constantly “out of stock” after they have been ordered so that I can’t be sure I will receive groceries until the driver shows up. That is disgraceful in an area of older people who rely on your services. Are you anxious for your older, disabled clientele to find another grocery provider? Please find out why the new usage of Jersey City as a shipping point (according to my driver) is not working out. Will I be able to get Thanksgiving groceries??
Sincerely but not happily, Lois Jane Brown
I have called the corporate office in order to get a serious gift card problem taken care of.
I have been ordering food Peapod gift cards for over a year. The last few months in 2014 I have ordered 3-$ 50 gift cards and only 1 of them arrived at the store in a reasonable time period 5-7 days from the date I ordered it. The last 2 times it took 2 weeks for my sister who is 82 years old to get it. The store is the Waterbury, Ct. store on Reidville Ave 06705. Last Thursday Sept. 18th I ordered a $50 gift card. Today Sept. 22, she went up to the store to check and see when it would be there and was told by a very nasty customer service lady that it might take up to 2 weeks to get the card because they come in the company inter-office mail. This is ridiculous!!!, when I ordered it the delivery said 5-7 days from the order date.
My sister is on a low social security check, I live in Texas and I send these gift cards so she will be able to buy food when she is out of money and food. She does not have a checking account and I can’t send that much cash in the mail.
Please let me know why this store takes so long to get these gift cards all of a sudden.
Is there incompetent people working there and why do they speak to an 82 yr old women so disrespectful?
Please advise me as how to solve this problem. Do I need to go to another food broker?
Jan
I was scheduled to get groceries between 8:00 and 10:00 PM, I received an email at 8:27 that I will be the next delivery and a truck showed up at 10:07- still not a big deal…
The truck sat outside my house running and music playing until 10:30 ( I have narrow streets so a truck idling in-front of the neighbors house was not great) at this point I walked outside to see what was up.
The driver then informed me that another driver had my groceries and he should be here soon but wasn’t sure what was going on.
The next driver arrived shortly after, then proceeded to move contents from his truck to the other truck
making all kinds of noise and now two trucks are running out side.
I finally go outside again at 10:50 and the driver says he doesn’t have all of my stuff.
I sent the delivery back for obvious reasons, but why would nobody come to the door or call the house?
The driver was on the phone with his manager so he was clearly up to speed as to what was going on.
I am honestly just disappointed with the whole thing. What was supposed to make life easier and convenient turned in to a disaster.
Thanks for your time.
Your customer service is horrendous. I have NEVER called anywhere where a recording says they are too busy to answer and to try call again later. What kind of nonsense is that? Week after week there are problems with my son’s order. How dare they not have chicken cutlets when in fact it was not out of stock on the site? Then to top it off, they substituted mushrooms, but not chicken cutlet or spinach. I order for a reason…MY SON NEEDS TO EAT EACH AND EVERY WEEK and has NO time to shop while going to class. When I order I EXPECT my order complete EACH AND EVERY WEEK, especially for the ridiculous prices you charge compared to every other supermarket. I want the chicken and spinach delivered ASAP.
Please see the correspondence below. Here are the bullet points|:
– I wanted to see if Peapod delivers to my daughter’s neighborhood in Park Slope. The info on your website was not conclusive.
– Sent Peapod my request for that answer on February 2nd.
– Received an affirmative answer on March 10th.
– emailed Peapod regarding the 36 day delay to find out that Peapod does i fact deliver to 11215.
–No response.
– My daughter signed up for Fresh Direct after we gave up hope for a response.
What is the matter with your customer service??
Question: WHY did it take so long?
Thank you,
Maureen Dowd
March 10, 2014
Hello,
do you realize that your email, sent today, is in response to my email sent to you on February 2nd?
What terrible customer service. I can’t even imagine why it took 36 days to inform me that Peapod delivers to zip code 11215 so that my daughter could sign up for your food delivery.
I personally have over 135 orders delivered from Peapod and have always been extremely happy with how I have been treated. Not any more. You have successfully destroyed your credibility in my book.
Shame on Peapod Customer Service.
Maureen Dowd
On Mar 10, 2014, at 10:09 AM, “service@peapod.com” wrote:
Dear Ms. Dowd,
Thank you for contacting Peapod Customer Care. Your concerns and questions are important to us.
We are happy to inform you that Peapod does offer delivery to zip code 11215.
If you have any other concerns or questions, please feel free to call us at 1-800-573-2763 (or 1-800-5-PEAPOD).
Sincerely,
Julie
Peapod Customer Care
________________________________________
Peapod, LLC
service@peapod.com
https://www.peapod.com — 1-800-5-PEAPOD
Thank you for shopping Peapod! We are growing by leaps and bounds! We appreciate your e-mail and will reply as quickly as possible. We regret we are experiencing delays in responding due to an increased demand for our service.
If you are in need of immediate assistance, please call our Customer Care Department at 1-800-573-2763.
We apologize for any inconvenience this may cause and appreciate your patience!
Our central time hours are (Central Time):
Sunday – Friday
6:00 AM – 10:00 PM
Saturday
6:00 AM – 3:30 PM
We value your business and look forward to being of service to you soon!
Sincerely,
Peapod Customer Care
____________________________________________
Peapod, LLC
service@peapod.com
https://www.peapod.com. Shop Smarter. Shop Peapod.
1-800-5-PEAPOD
This email and any attachments may contain information that is proprietary, confidential and/or privileged and for the sole use of the intended recipients(s) only. If you are not the intended recipient, please notify the sender by return email and delete all copies of this email and any attachments. Ahold and/or its subsidiaries shall neither be liable for the inaccurate or incomplete transmission of the information contained in this email or any attachments, nor for any delay in its receipt. To the extent this email is intended to create any legal obligation, the obligation shall bind only the contracting entity and not any other entity within the Ahold Group.
–Original Message–
From: irishocoXXXXX@hotmail.com
Date: 2/1/2014 6:14:49 PM
To: service@peapod.com
Subject: OTHER – Other
Customer Name : maureen Dowd
Consumer ID :
Order ID :
Phone : (973)301-XXXXX
Zone : GJD
Email : irishocoXXXXX@hotmail.com
Subject : OTHER – Other
Body: Hello,
I am trying to find out if Peapod offers
home delivery to 13th street in Brooklyn
NY 11215. I love your service here in Nj
and my daughter wants to change from
Fresh Direct to you.
Submit Time : 18:14:36
I live out of state and order frequently for my daughter who lives in Chgo.,your service is great and we have been [pleased until this last order today which came almost 40 minutes after her delivery time expired…a yogurt was open and spilled out the box of butter was open the flour was leaking and she said the apples and grapes were not edible and she tossed them also she was a half hour late getting to work.Fruit is expensive this time of year Oh and I was on hold for 26 minutes before choosing the option to call back,which hasn’t happened yet..Thanks Karen Kraszyk
this is peapod ord #a46245128
Peapod gets worse and worse as the weeks pass. You’re lucky to only have this one problem. I’ve been using them for my son for the past year and a half while he’s in college. Even stopped for a while, and paid extra for him to take a cab to Shaws (prices more reasonable there too), but it really started interfering with his studying time. Unfortunately there are no other on line shopping choices. I’m thinking of driving up to Boston every weekend just to go food shopping for him starting in September…at least the Wegmans will be open by them. I would say more than 50% of the time my son’s order isn’t complete. They have been late quite a few times too. There’s always one or more things out of stock, and instead of substituting with a similar item, they don’t send anything, which makes my son’s meals short for the week. Peapod is just horrible!