Zumiez Corporate Office - COHQ

Zumiez Corporate Office

How would you rate your experience with Zumiez ?

[Total: 11    Average: 3.3/5]

Zumiez Corporate Office Address

4001 204th Street SW
Lynnwood, WA 98036

Contact Zumiez

Phone Number: (425) 551-1500
Fax Number: (425) 551-1555
Website: http://www.zumiez.com
Email: Email Zumiez

Zumiez Facts

Date Founded:
Founding Location:
Number of Employees:

Zumiez Executives

CEO: Richard M. Brooks Jr.
CFO: Christopher Codington Work
COO: Ford K. Wright

Zumiez History

Zumiez is a clothing retailer specializing in gear and clothing for action sports like skateboarding, snowboarding, and motocross.

Zumiez was founded by Tom Campion and Gary Haakenson in 1978 near Seattle, Washington.

Zumiez went public in 2005, trading on the NASDAQ under the symbol ZUMZ.

Today Zumiez is a specialty retailer of action-sports related apparel, footwear, accessories, and equipment which it sells through 552 stores, including 512 in the United States, 28 in Canada, and 12 in Europe.

The company also operates the e-commerce site zumiez.com

Zumiez is a member of the S&P 600, has 1,800 employees and had $724 million in revenue in 2013.


Zumiez FAQs

Question 1: What is the phone number for Zumiez ?
Answer 1: The phone number for Zumiez is (425) 551-1500.

Question 2: Who is the CEO of Zumiez ?
Answer 2: The CEO of Zumiez is Richard M. Brooks Jr..

Question 3: Who founded Zumiez ?
Answer 3: Zumiez was founded by in .

{ 32 comments… read them below or add one }

Debbie May 2, 2018 at 9:40 am

So my daughter spent her birthday $ on two sweat shirts, she decided she wanted to return one with the tag and receipt not to mention a stain that was found after purchase. Long story short she had removed the tag to wear it noticed the stain then tried to return it only to be denied. We visited our Boise Towne Square Zumiez store my daughter went to try on some clothing the clerk at the store denied my presence in the fitting room. I am clearly her mother which I stated he sited company policy. I have been present in the fitting rooms at EVERY other store we visited. I started looking at the dimly lite store it was filled with “get stoned here there” F*ck the world F*ck you etc type of propaganda definitely not to my tastes but I was not there for me. Regardless he was stern and disrespectful not surprising considering the tone of the store in general. I have been in there before several months ago and was not questioned in regard to my presence with her. I did not purchase anything nor will I in the future. The place is a disaster for a business.


Jefferson October 3, 2017 at 4:18 pm

I ordered over 500$ worth of stuff first it took almost 2 weeks to get any response then when tracking cut off almost three weeks ago and I seemed help again they were completely rude and have not solved the where is my package problem!!! Worst service I have ever received! Most disrespectful company yet!


Michaela August 21, 2017 at 2:56 pm

Zumiez is terrible. Do not work there at all. I worked for over a month and have not received my paycheck which is illegal. They are the most unprofessional and dysfunctional company I have ever seen.


Dr. M. Turek August 15, 2017 at 6:27 pm

Dear Corporate officers;
It has come to my attention that you are producing and placing Nermi pillows in your stores. I have seen a picture of this obscene item. It denigrates Our Lord Jesus with the various symbols that are pictured on it. Your organization belittles itself , I will let my family,friends and clients not to support your company because of you violating our Lord. I wonder if you would use pictures of other religious individuals on your items that debase other religious persons, ex. Muhammad? Respectfully , Dr. M. Turek


Al Wells August 4, 2017 at 3:23 pm

Hey I work at #286 and we think it would be awesome if Zumiez had a commercial on TV


Cindy August 1, 2017 at 11:56 pm

On August 1st, my son and I visited your store at the Flagstaff, AZ mall. My son wanted to try on a pair of shoes. The sales associate asked him what size and went to get the shoes. When she returned, she handed us the box and then left. She did not offer to help lace the shoes, which in my experience at other stores, they always assist with lacing and help with sizing, etc. When she returned, my son and I had just finished lacing the shoes, and she says “How are they fitting?” I replied, “We don’t know yet, since you didn’t help us lace them.” She proceeded to tell me that is not her job and that if I wanted them laced, I should have asked. She went on to say she was “very, very sorry” in a very condescending voice and told me that she was busy “running the store.” The most important thing is good customer service and this young woman completely missed the mark today. We left the store, never to return.


JOSIAH CRUZ April 13, 2017 at 12:24 pm

This is very poor timing on my part, however I just found this page today.

I placed an order on the Zumiez website a few months ago in January for a snowboard, boots and bindings package. I was going on a snowboard trip that weekend and so I purchased 1 day shipping.

Expecting my order to come in within 2 days, I went about my business. The day my snowboard was supposed to come in, it didn’t and so I checked my email to get the tracking #.

Come to find out my order was not even processed, because I used a credit card and they needed to verify my identity. The email said if I did not reply or call in my order would be cancelled.

Fearing my order may have been cancelled I called the customer service line immediately. While on the phone with the rep, I was told my order had a high dollar amount which was $531.00 and it was flag for possibly fraud, because typically their orders only add up to between 60 and 100 dollars.

I asked why they did not call me if they thought my card was being fraudulently used. They said that is not their policy, which I felt was the complete wrong answer. They did not even contact my creditor.

I was not very pleased about the way they handled the situation and did not want this to happen to other customers or to myself again, so I asked if I could speak with a manager or some one in charge about it.

A few days later I talked to a woman named Rachel Ostrander, she was supposed to be a customer service manager of some kind, and I was trying to express to her that her team should have contacted me by phone or at the very least contacted my creditor, and that email notification of possible fraudulent charges is insufficient. I told her that, had i not checked my email, my order could have been cancelled and I would never had been informed of my credit card being used fraudulently. She seem to not want to take my concern into consideration and told me she was sorry, but that is the way zumiez operates.

I told her that I wouldn’t shop at zumiez online or in stores anymore. She didn’t care.


Rebecca April 12, 2017 at 10:22 am

Hi, I’m a former employee and I need access to my W2 forms. I’ve tried logging onto Z-hire but I’m not getting in, I’ve tried former passwords and my last four soc with my birth year and nothing is working. I’ve tried emailing human resources and I haven’t gotten a reply. It’s super important I get these forms.


Cherie Larkins April 9, 2017 at 7:09 pm

I, too, am trying to get my son’s W-2. Since he’s a former EE, z-hire has been disabled. I was told by someone in HR to e-mail the request to payroll at zumies.com but I’m getting a notice that the e mail is undeliverable.

Please advise how to proceed.


Tylan Miller April 5, 2017 at 3:51 pm

I am trying to get my 2016 W-2 forms from Zumiez. Have called and left messages, no response. Can not access it online as I no longer work there. Please mail it out immediately. Thank you in advance for you quick solution to this issue.


Christina March 4, 2017 at 2:38 pm

I need to get my sons w2 for 2016. I go on the web he does not have a password. Call corporate they tell me the same thing go to z-hire.zumiez.com it is not working I need you to mail it. He has to get it done. I had the same problem 2015 he does not work there anymore so have no pass I can not find it on the web he should of had that w2 since January


Brandi March 30, 2017 at 12:01 pm

I am having the same issue. Did you ever get it resolved?


Josh February 20, 2017 at 6:38 am

Awful costumer service yesterday I bought a pair of shoes 5 days ago that were 100 dollars and I went to lace them and a hook broke off the shoe so I went to the store and said these shoes are junk and explained what happened. The store manager was very rude and said well no receipt no box o can’t help you so then upset I said I liked the shoes and had no intenstion of returning them so why would I keep the receipt I don’t plan on spending 100 on shoes and them to be junk. I asked if she could lookup my purchase and very rudely was told no. Then I had to go home and dig through my trash barrel which is very gross and the box was covered in garbage so I went back with the box and was told I can only do an even exchange and I said I didn’t want the same shoe cause of the problem I had so I couldn’t find anything that was same price and asked for I gift card and was told they can’t do that even thought the return policy hanging on the wall says they can she said no. So let’s get this straight I can have an even exchange for anything else in the store that day but can get in store credit to spend a different day ? Makes sense. So she made me order the same shoes and now have to wait cause they aren’t in stock. And she also at one point said very rudely oh I’m not trying to be a bitch but that’s just how it is. With a family with 2 small kids standing behind me. Real professional. Then another person came up and asked how long they could hold the shoe they wanted her reply was oh till noon tomorrow tops and that’s just me making an exception. How rude. At this point I want my money back to spend elsewhere


Josh February 20, 2017 at 7:07 am

This was at the eau claire wi location


Allison human resources November 10, 2016 at 6:59 pm

Apparently Zumiez likes to treat thier employees as disposable. Yet this is what one of thier managers posted after he was accused of. It working his full forty hours when in fact he worked more and was always there which is why his small store actually made gains. Apparently you can be a loyal hard working employee and they don’t care….well at least he has class. Zumiez you can’t treat your employees as disposable commodities and expect good customer service. There’s a motto you take care of your own and they will take care of you. Mentor encourage and give second chance investigate and have proof….you would do well in customer care if you treated employees better supported them at the local level more and your expense of turn over would drop as well….I don’t suppose Rick Brooks who takes home over half million in salaries really is that concerned.

It is with my deep sorrow that I’ve been let go from one of the greatest company’s in the retail game. To those whom I worked with, keep things grooving and make some gains!! I could take the very poor route and call out names but there should be none of that. All I know is that there is a reason for things and I can only grow from the experiences of this job and its tasks; almost 3 years with that company and now its time to turn a new leaf. Ma-halo.


Sonia marquez November 3, 2016 at 11:07 am

Zumiez in Schaumburg woodfield mall is horrible. Management is young and unprofessional. Customer service is terrible.


Danny May 4, 2016 at 6:19 pm

It’s cool to see a guy that gets kicked out of the mall and your store as a kid and now as an adult he is the store manager of said store he stole out of?? Also caught out of other numerous stores. Good job GF Montana.


Danielle Crow April 30, 2016 at 3:03 pm

I bought these men’s size 9 DC Maddo skate shoes. They look like someone wore them already. Plus they look way too small to be a men’s size 9. I mean they don’t even fit in the box. I order online because I live 75 miles or more away from nearest mall and don’t have the time to go shop. So I order online. I have called customer service numerous times without satisfaction


Robert Barto April 12, 2016 at 5:42 pm

ATTN BUYERS: Lindsay Young, Sarah Haworth, Zeke Bradley, Kate Craig, Armani Rivera Keith Gardner,
Andy Espenel,Senior Buying Director

RE: Sourcing

We are a “direct to factory” manufacturer. We are not middle men, we OWN our own modern and efficient Factories in Bangladesh, all of which are certified and in compliance with current labor laws.

We have over 200 collections in our New York showroom which cover every category of apparel including kids, we can also provide design services if needed.

Do not hesitate to send me a tech pack with quantities so I can quote you a great price!

Best regards,
Robert Barto Email: robert at impexny.com
IMPEX Sourcing, Inc.
347 Fifth Avenue
New York, NY 10016
Phone: (917) 262-0990


Liz April 12, 2016 at 2:07 pm

I understand Zumiez is trying to be ‘green’ and go paperless (aka – save money), but it is IMPOSSIBLE to get my son’s W2.

The site has ABSOLUTLEY NO way to ask for help. His password and user name do not work, and the security questions don’t work either. There is not an option to get I.T. assistance.

I have tried to call, tweeted, called the store, etc. NO HELP

It is against the law to withhold W2’s.
I will not let this rest.
I see MANY others in need of same information.


Sophack November 29, 2016 at 7:26 pm

I have been hired at the Bellingham WA zumiez weeks maybe months ago and I still haven’t got a shift because HR is not getting my sales code. the manager is rarely in but hes trying to get me working. I have called HR myself but the extension never picks up. It making me frustrated that I’ve been hired but haven’t been working. I’ve gone as far as applying twice. Please for the last time contact me at @sophack360 at gmail.com I’m just so desperate at this point.


S. Brown March 29, 2016 at 8:34 pm

CEO Brooks Jr. and the Zumiez Staff,
It has come to my attention and to that of over 80,000 Donald Trump supporters that at least one of your locations, Store 559 in Apple Blossom Mall, has decided to abrogate the first amendment rights of Republicans. One of your customers was harassed and removed from the store for wearing a Donald Trump hat. While it is understandable that during the election season tempers flare and heated discussions are common, the demeanor and behavior of your manager was unprofessional in the extreme and illegal.
They might have stayed, as was their right, but who would want to? It isn’t incumbent upon your customers to defend their opinions in order to shop at your stores. This incident is deserving of a full and public apology, as I am sure that this type of behavior is not policy and does not reflect the opinions of Zumiez. Please make such a notice available as early as possible in order to ameliorate further actions or discussion.
Unhappy Customer


Jamie K. Vanderpool March 8, 2016 at 4:55 pm

This company in Richmond, Va unknowingly hired my daughter. What they didn’t know is that her mom my ex wife took her from St Joe Missouri without notifying anyone within the court systems or myself. My daughter’s mind is considerably warped due to her mom’s actions. Zumiez knows my daughter and refuses to help me find my daughter. So as far as I’m concerned they are knowingly hiding my daughter with my ex-wife. Nobody seems to want to do anything. No police nobody.


Bill March 29, 2016 at 7:12 pm

Have you gotten word back from them yet or resolved this?


A Concerned Citizen March 29, 2016 at 10:01 pm


I am writing to inform you that I am deeply concerned by the actions of one of your employees that works at the Apple Blossom mall location. I am deeply offended that a customer was forced to leave the store for wearing a hat associated with Presidential candidate, Donald Trump. All the hat says is “Make America Great Again”. The employee in question verbally harassed the customer, calling them a racist, and screaming at the customer in a threatening manner. This should not be tolerated. We, as citizens of this great country ALL have the right to support the candidate of our choosing. That’s why we have a democracy. The customer simply came there to shop, and in no way deserved to be heckled by an employee simply because they are uninformed about a particular candidate, or only choose to believe what the mainstream media tells them about said candidate.

We, the People, demand action be taken to reprimand or terminate said employee. I am not the customer in question, but a “friend” of said person. I am informing you that I will not shop at your store unless action is taken. We should not be made to feel lesser of ourselves simply because we choose to support Donald Trump for President. It’s discrimination, and it’s disgusting.

Thank you.


Michael Everett Clemons February 14, 2016 at 9:38 pm

Need to get child’s W2. Many calls placed, but no answer and website is useless.


Sandra M. December 30, 2015 at 10:44 am

As I read the below comments from other customers of Zumiez, I do not think I will get much of a response to my complaint either. Be that as it may, if you get excellent customer service you should voice it. The same is true for bad customer service. I shop at Zumiez a lot. I have a teenage son who loves the inventory of your stores. We shop at one particular mall where we maintain an office space at San Tan Mall in Gilbert, AZ above the shops. This holiday season, I purchased a Nixon watch for my son. After Christmas I called the store to see if I could get the watched sized and spoke to the store manager Rolly. He told me that the previous manager “stole the tool to resize the watch” and “you are out of luck”. I asked what do the customers do to resize a very expensive watch purchased in their store and his response was “I dunno. Go to the jewelry store and do it” and “I’ll do it but i’ll break it”. More of that type of conversation ensued. Days later I returned with my son to return a Christmas gift he received due to sizing. We had a receipt. Rolly was on the computer, his back to us. One of the sales associates asked him a question for us about when the item would come back in stock. He never acknowledged that we were even there. He grunted an answer to her, shot me a look, and continued back on the computer. Now, I am not sure what sort of training you have for management, but what I am sure of… this man missed all of it. I did ask for the name and number for his Regional Manager but I decided to skip that step. Who ever manages Rolly must know that he is not an experienced manager and he lacks the customer care that any store would need. If he/she does not, then you need to start there. I believe good management starts at the top and trickles down. This market needs a visit. A little advice from a former Regional Manager. These people are representing your store poorly.


Cynthia November 26, 2015 at 7:46 pm

My 13 year old son loves this store I do as well. As a single mother it can be a bit expensive for me at times with that being said I go out my way to give my son what he wants only because he is a A& B student as he should be and is a great kid at home very respectful to anyone. With that being said I want to express my customer service experience my son and I experienced in 11/7. As colder temperatures come near I took him to the mall to get a new jacket. We looked all over the mall but he wanted one he had previously seen at the Zumies stores rices at 80$ and since 10/30 his science teacher had emailed me on how much she liked his science project and gave him a 115 I dicided to award him. Not only did he get the jacket but I went ahead and got him shoes. He walked out happy as can be. And I loved the service I got in the morning… Later on at night I dropped my phone and broke it so we went back to the mall it got really windy and cold I dropped my phone off at the kiosk to get repaired. My son was wearing his brand new jacket we decided to walk around the mall while it got fixed. I ended up going back to Zumies to get a bag I seen earlier that day. Turned out they sold the last one they had so we left and continued to walk back to get my phone when my son asked if he could go to the game stop that was 2. Doors away from the kiosk. So I let him not thinking anything about it. As I go get him he tells me how two employees from Zumies harrazed him and embarrassed him inside GameStop and demanded he give back the jacket he stoled! He explain to them his mother bought in that morning and for them to go talk to her outside the store but they continued to punk him and he had no choice but to give them the jacket. He then came looking for me and explai. What happen. As a mama bear I go to the store showed my receipt and got the jacket back. As I requested an spoof eon them they simply told me it was a misunderstanding!!! And didn’t apologize I called several times that week to speak to a manager I understand they where doing a job but if my son is telling you speak to my mom right outside the door and you harraze him and don’t even apologize for doing so that’s beyond a slap to my face. I will never go back and spend my hard work money on a store with that type of standards.


Michael Tate October 18, 2015 at 12:11 am

Hi I cannot believe how horrible their website is! Why is it so hard to get a hold of customer service!!!! With all those employees there should be a chat with customer support on their site but there isn’t! Just a contact us form and when I click the button to pick what I want to contact them about nothing pop ups so I can’t email them from their own site so email them directly and have done so multiple times about an order that I made that seems to be in limbo! it hasn’t processed through my bank and is just sitting there pending! I have yet to get anyone on the phone and I am so furious and frustrated right now! This is uncalled for! I am trying to purchase 500$ bucks worth of merchandise for my son who lives out of state and I rarely get to see him and this is something he was excited about being able to pick out stuff online and I would pay for it, this is our first time doing this type of arrangement instead of me just sending his mother money so yeah you can see how embarrassing this is for me to have to tell my son I am not sure why there are problems. I have the money for it no problem I am willing to give all info needed to get this processed and it seems I can’t even get in touch with anyone. Why is there not a cancel my order button on your site or a chat with a rep button or anything!! This is an overpriced store! I can’t say how the customer service is in a store but as for their website it is the worst I have ever come across!


javier aguirre May 22, 2015 at 5:14 pm

I am really upset I order a watch I really like from your store a Nikon so I wated a week went to pick it up at the brea ca zumiez, the box was open watch was used scratch had fingerprints before I even touch it. There was a big deal with exchange for another one they said to not make big deal about it I said im paying for new watch, seem like watch was change for another used one now they have to order a new one I have to wait another week how can this problem be solved.


Lisa March 17, 2015 at 12:40 pm

I wanted to let you know of the wonderful experience we had at the Burlington, MA location. I took my 15 y/o daughter to Zumiez to have her longboard fixed. We we lucky enough to have a very nice sale associate (either Justin or Lloyd) help us. He was by far, the best sale associate I have ever come accross. He was informative, kind, funny, considerate and very happy to assist us. He joked with us while telling us exactly what he was doing and how my daughter could keep her longboard in good working condition. I left there thinking, either his parents did something right or Zumiez has wonderful customer service training. So thank you, Justin or Lloyd for a wonderful expereince. I will tell everyone I know about this experience we had. Most of the time people will only comment when they had a bad experience but I feel give credit where credit is due – and he definately deserves credit for a job well done!


Katarzyna Hajewski November 29, 2014 at 1:52 pm

I want to write to tell you about the terrible customer service experience I had calling your customer service number. I placed an order online to be picked up in 2 separate stores and I get an email the next day stating they were picked up. I didn’t pick up the order so I was confused and called customer service. The woman on the phone was not very informative and told me she would call the 1 (Cedar Park, TX) to see about my order and call me back. While she was calling I called the other store I was supposed to pick up the other pair of shoes at (Austin, TX Domain). The Domain store informed me they did not have my order and would have to call me back. The customer service representative called me back and said the Cedar Park store had to “look for my order” and she assured me the Domain store hadn’t lost my order (even though they told me they didn’t have it). When I asked for an explaination she was very rude, put me on hold, and then hung up. I have never been treated so rudely by a customer service representative, especially when I am trying to buy something from your company. I had waited on the phone over 20 minutes to even talk to somebody about fixing my issue and this is how you treat your customers? I am beyond appalled and will take my business elsewhere.


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