US Bank Corporate Office - Corporate Offices & Headquarters

US Bank Corporate Office

How would you rate your experience with US Bank ?

[Total: 98    Average: 2.2/5]

US Bank Corporate Office Address

U.S. Bancorp
800 Nicollet Mall
Minneapolis, Minnesota 55402

Contact US Bank

Phone Number: (651) 466-3000
Fax Number: (612) 303-0782
Website: http://www.usbank.com
Email: Email US Bank

Facts

Founder:
Date Founded: 1891
Founding Location: Portland, Oregon
Number of Employees: 71191

Executives

CEO: Andrew Cecere
CFO: Terrance R. Dolan
COO: Katherine B. Quinn

US Bank History

US Bank can trace its beginnings back to 1891 as the United States National Bank of Portland.  It became the United States National Bank of Oregon in 1964.

In 1997, the company merged with First Bank System to become U.S. Bancorp.

In 1999, the company was acquired by Firstar who chose to keep the U.S. Bancorp name.  The company headquarters were moved to Minneapolis, MN.

In 2008, the company received $6.5 billion in US government bailout money.  It repaid the loan in mid 2009 and was among the first banks to do so.

In 2009, the company acquired Fiduciary Management’s mutual fund division, First Citizens Bank’s bond division, BB&T Corp and 9 subsidiary banks from FBOP.

In 2011, the company acquired First Community Bank of New Mexico.

In 2012, the company acquired BankEast.

Today, US Bank is the 5th largest bank in the US.

 

{ 72 comments… read them below or add one }

Julia Longfellow December 8, 2017 at 1:00 pm

We have had the account since 1978. It has morphed into US Bank. Our recent experience in trying to co-sign a very small loan with our daughter has become so intrusive that, after all these years, we are disassociating ourselves from this now rotten banking institution.

Reply

Ann Cain December 6, 2017 at 12:09 pm

On December 16th of last year, 2016, after closing on the sale of my Cincinnati home, I went to my US Bank branch in Blue Ash where I paid in full:
* 2 credit card balances
* 1 credit card balance that I had been set up as “hardship” status so my account wouldn’t
continue to charging me huge interest and other fees
I conferred with the teller the exact balances to be sure my online figures were confirmed as correct. I received receipts for each account for my records. At the same time, since I’d moved to Texas 3 years prior, I closed my checking and savings at the same time. I’d used my Houston Chase accounts to transfer funds directly to US Bank. You’d think that would be the end of my communication with US Bank, right? Well, no. The next month, a payment of $100 was auto debited from my Chase account by US Bank showing it being for the Hardship account I’d payed in full. I call them, they apologize and said they’d refund the money. I didn’t check my Chase account for a few months, assuming all was well. In May, I discovered they’d helped themselves to more payments so I get on the phone with US Bank, resulting in more apologies and a check overnighted. My mistake was not realizing I had to delete them from accessing my account so I successfully removed the ACH pay to US Bank. Again, I thought all was straightened out and we were finished with our painful relationship but NOOOOO…not with US Bank! It’s been a year now and I’m being billed $99.74 and they expect me to pay it because I “stopped payment” on the account! Customer service doesn’t have the authority to help me…I’m told it’s my job to SUBMIT WRITTEN REQUEST for their COLLECTIONS division to investigate this matter. No, we can’t give you their phone number! I told them, that’s not my job or my problem, it’s theirs since I paid the account off to the penny a year ago! This is as close to a written request as they’ll get from me and if they don’t stop harassing me with false bills and negatively impact my credit rating, I’ll seek legal action. You see, I was in dire straights the last 3 years after losing a position and I took out cash advances and maxed out my cards so between the credit card fees and interest and interest on the mortgage, I know they earned in excess of $45K from me as a client. I’m doing well now and my credit rating is 791 and I’d be very unhappy if US Bank does anything to harm this hard earned rating. I’ve been reading these nightmarish scenarios for the past hour and realize the reason I’m not directly address my comments to bank officials is because it seems foolish to expect them to correct my account when it doesn’t appear they’ve done anything for the poor folks on this site experienced larger financial losses at their hands. I’m making a copy of this communication for my records.
US Bank, if you’re reading and care, then let me know. If not, you can be sure I’ll let others know.
Regards,
Ann C.

Reply

Steve Rosa November 17, 2017 at 6:09 pm

On September 4th 2017 I went to withdraw 200.00 from ATM (branch 1988). When I counted my money in the car It was only 140.00. Went to the bank the next business day and they said to file a claim with my bank. By the way they knew what happened because I guess it happened to a lot of other people that day. A long story short after 5 trips to the bank, 2 claims being denied from us bank, and dealing with 2 different so called branch managers I still haven’t gotten my 60.00 from them. Oh and by the it’s happened again recently to more customers. My latest trip there which was yesterday, I asked for the branch manager. I was asked regarding what and I said an ATM dispute. The teller said” oh yeah it’s shorting a lot of people.” These people and this branch are robbers!! It’s now nov. 17th and they keep giving me the run around.

Reply

Kerone Armstrong October 30, 2017 at 1:13 pm

On 10/27/2017 my husband deposited his payroll check via mobile deposit and the check did not show up on our account so my husband decided to deposit the check via ATM, because of the dual deposit they flaged our accounts and said it was fraud and began to close our account. I went into the branch and spoke with a manager victoria Orume she called the branch that i open the account with spoke with the assistant manager and she said she would look into the matter and call back. 30 mins later she called back and said there is nothing she could do because she doesn’t know me. I drove across town went to the branch and spoke with the assistant manager she said she is not willing to take a risk on my account because I’ve only been with the bank a little over a year and there is nothing she can do. My husband recently started with his company and have deposited 3 payroll checks prior to this matter and we have NEVER had any suspicious activity on our account. Im very disappointed with this bank i recently graduated from college and was looking to start a business, i was going to host my business account with bank, not gonna happen i would never recommends anyone friend or foe to do business them.

Reply

Ann Cain December 6, 2017 at 10:03 am

Wow, what a mess…..but at least I’m not the only person in this huge vaccum where you can’t get a damn thing done!

Reply

Desiree Kimmel December 6, 2017 at 3:10 pm

Don’t feel bad, I am experiencing a similar issue. My husband’s check ($2020) went into our back account on November 30, 2017, and on December 1, 2017, US banl returned a check for $360.25 and charged us a $36 return fee, saying we were -$69 on December 1. The check tried to go through again on the 4th, balance was $889, US bank returned it again and charged us another $36 return fee.
I am at a complete loss as to what to do. 😠

Reply

Alyesa Ross October 19, 2017 at 4:17 pm

The worst bank EVER!!! Customer service is horrible. So-called managers are also. Everyone I have spoken to today need to be FIRED immediately! They are very rude, disrespectful and are liars. Sitting behind a desk answering phones, telling each other to lie with them is NOT professional. Everyday this bank adds on more overdraft fees when I’m constantly putting MY money in the account. They gave a known crack addict an account with no hesitation or overdraft fees. He NEVER put money in only took money out. No one EVER contacted or charged him ANY fees. I want this account closed, those things who call themselves people, fired and a entire NEW staff/policy/design put in place for HUMAN PEOPLE like myself!!! Therefore we won’t to deal with the ignorance of them.

Reply

Rodney Storick October 12, 2017 at 6:56 pm

I live in Simi Valley Ca. I go to the branch at the Vons Store. Worst customer service I have ever seen. I deposited a $7000 check from AAA my insurance Co. for a claim. 4 days later go to withdraw money. Check hasn’t cleared, because bank employee put hold on it because I have never deposited that much. No heads up, no phone call left high and dry. I contact the branch nothing we can do for, that’s our policy when you don’t have a history of depositing that much. Unbelievable!!! Needless to say not my first experience with this nonsense. So I will be closing all my accounts and urging my family and friends to do the same.Unless someone from your corporate headquarters contacts me. Worst customer service, period!

Reply

Rodney Storick October 13, 2017 at 9:03 pm

Whole day and no response, well you have forced my hand. Unbelievable I’m a Minnesota boy lived in Eden Prairie. Can’t believe a company from Minnesota has this crappy of customer service.

Reply

Robin Lawson September 15, 2017 at 10:22 am

Obvious the fraud dept knows nothing of integrity. My husband an honorable Viet Nam veteran. The state of IL.allowing us to adopt a child that we were not related to. My husband worked years in Nuclear Plants that have the tightest security in this country which to work in one the security clearance is one of the hardest occupations . We have cooperated to the fullest extent. Yet we are red flagged and being investigated that we might have committed fraud. This has become so ridiculous I can not be sngry, just laugh at this point. And yes while you continue your investigation. I will continue to try snd keep our lives as normal as possible. Kerosene lamps work wonderful if you are without electric . A grill works great also to cook on and heat water for our child to bathe and I am blessed we are surrounded by churches that have food pantries. I can keep my heels dug in for the next 45 days, even longer until someone gets to our report and sees we have never nor would ever commit fraud whether it be a bank, businesses or human being.

Reply

Keith September 14, 2017 at 6:17 pm

Because of my recent decision to focus on my novel, I quit my 9 to 5 to concentrate on writing while working part time. So, my financial situation is measured.
I recently had an issue with a scheduled payment, which the payment should have been submitted on the date requested, but was submitted 2 days earlier. I was charged OD for lack of funds. I called 09/11/2017 and spoke with CS rep who was professional and courtesy (name escapes me)—check phone conversation recording. She transferred me to Megan Essler who was also helpful. She said she would waive the fee and gave me her number. On 09/12/2017, I called the number because the fee wasn’t reversed. The number Megan gave me was wrong number or I had written it wrong. So, I called CS for assistance, but the rep was rude and stated, “that the bank releases schedule payments early because they are checks.” I have never had any issues in the past with a scheduled payment or even heard such a ridiculous practice. She transferred me to another bank manager(name escapes me), but she had argued the same point. After a series of exchanges, she (the manager) agreed to reverse the fee, but decided against it. On 09/13/2017, I called CS (Amy) for assistance. She was rude and argued the same point about releasing scheduled payment early. Instead of trying to resolve the issue, she became defiant. I stated adamantly, “When I schedule a payment on the 13th I expected to be submitted on the 13th.” She was very disrespectful and when I told her that I was going to file a complaint with the Federal Reserve she told me to “go ahead.”
The immediate problem has been resolved. However, the attitudes of your employees go without justification. With your employee’s (Amy) consent, I will pursue this matter with FDIC and Better Business Bureau. I am disabled veteran who suffers from anxieties and depression, because of the recent incident with US Bank, my prognosis has worsened, and I’m currently in treatment. And I may seek legal advice.

Reply

Cory brock September 7, 2017 at 4:44 pm

Can A lawyer please read all of these comments about The vortex of your Roneys overdraft fees this bank has been charging the people of America. Please give me an email about a class action lawsuit this is gone too far
3 at visualsby3.com

Reply

lon September 5, 2017 at 6:55 pm

Michelle at Bloomington Minnesota lyndale and 80 th office thinks it ok laugh at customer’s and express her dealings of one customer’s business with other customer’s please address this behavior with her

Reply

Jazz August 25, 2017 at 11:03 am

By far the worse company ever. I am so discussed by the way this bank has been handling my account. This is a bank where employees can screw with you if they want to by holding checks by hanging things in your account. I am no getting into detail but will tell you that they LIE to customers they take the money out of other bank account and hold YOUR money for weeks then deposit it to your account. This basically use your money befor giving it to you. Everyone I spoke with Lled to me not knowing I know people from the other bank and they said that’s a LIE….they had taken the money form my account the next day. Lies Lies Lies I hate this bank I am closing all my accounts.

Reply

Kathie Behm August 23, 2017 at 4:14 pm

US Bank foreclosed on a neighbors house. The owner is now listed as:
US Bank Trust, na. Trustee
16745 W Bernardo Dr.
San Diego, CA 92127-1907
The family you foreclosed on left a trash heap along the entire driveway. It’s been 5 weeks now. Last week a landscaper was hired (presumably by the bank) to mow the lawn. I watched him take pictures of the mess. We’ve had rain, windstorms, etc. Soon the critters and the mosquitos will take over.

We have contacted Lake County Illinois Building and Zoning 2x and also reported it on the Lake County Illinois Nuisance Line. They tell me they have issued citations and fines. Can someone please get a dumpster there and remove the mess. I have a picture I can send if you would like.

The address is 36785 N Eastmoor Ave., Lake Villa, IL 60046

Reply

Lisa August 23, 2017 at 7:52 pm

I don’t want to subscribe to anything. I just want you to be responsible and clean up the ridiculous ness you have in your front yard U.S Bank! It’s been 5 weeks now.

Reply

Charles Derrough August 18, 2017 at 11:28 am

My home in Texas had roof damage in February 2017. My insurance State Farm cut my first check to start the work. I signed the check and sent it to US Bank to pay my contractor. Six months later I’m still trying to get my money to pay the contractor that US Bank has. My contractor has sent them the same paperwork three times. US Bank has lost the paperwork two of the times. When I call I continue to get the run around and no one knows what’s going on. MEANWHILE my roof has started to leaking because the work should have been done 6 months ago. WHAT DO I HAVE TO DO TO GET MY CHECK!!!!!!!!

Reply

Charles Derrough September 9, 2017 at 3:49 am

It’s September and my roof still isn’t fixed. Wow it takes eight months to get money that doesn’t even belong to US Bank. You should be ashamed of how you have treated us!!

Reply

Ticiea Fletcher August 10, 2017 at 12:23 pm

I am currently on vacation with my two children in Florida there has been a hold on my account.I can’t pay for my room for a weeks stay and I can’t get a rental car. I have working on this for two days sitting in a hotel lobby. My son had Autism and I have a headache. No help I keep getting transferred to diff rent people. Everyone wants to educaton me on what I should do. No help

Reply

Cheryl August 7, 2017 at 1:23 pm

I thought it was me but after reading all these other complaints I see it is US BANK with the problem. Not sure how you are the 5th largest bank. In July they sent a letter to my daughter saying they were closing her account in 14 days. She has had that account for 12 years and all of a sudden they are closing it. And the worst thing is they wouldn’t even tell her why. But that is OK because we went to another bank and they have better service and benefits. Then this weekend I got a letter saying that they were going to close my credit card that I have with Kroger’s. I have never been late with a payment and always pay more than the minimum amount. I get rewards from Kroger’s by using that card but I guess that is out the door. Tried calling Amanda McLauren, Account Review Manager, and she is never in her office. Left messages and no return call. I even called the number on the back of the card and they told me only Amanda could tell me why they are closing the account. I am just confused and mad that you would closed out a card on someone who has done no wrong. And worst yet no explanation as to why!!! This is bad service!!!

Reply

helena rivers July 20, 2017 at 12:01 pm

you guys have a huge problem I live in Kansas city ks I bank at your us bank on parallel and there was an issue with my account money was wrongfully taken out and the manager told me it was there mistake because there system was down and now there telling me I’m overdrawn four hundred dollars because of there system errors and I have to pay back the four hundred… now mind you I do get money deposited into my account from other sources manily child support and I’m thinking that was how I had the funds not knowing there was an issue with your system and the manager told me it was their fault and now I have to pay….this is wrong and incorrect and I want my account back at 0 or something and I need it now if not I will go to my lawyer and sue the company for wrongful handling of accounts I need answers now and I mean now

Reply

JEANICE June 13, 2017 at 9:38 am

Deposited my 401K LOAN – branch put a hold on my account, when asked I was told it was a corporate policy, of which I have found out in my 20 phone calls it is a branch decision.
I have contacted WELLS FARGO numerous times and they have been more than cooperative in aiding to get the HOLD off of my money and the site manager will not return phone calls when he says he will, now I have moved up to the branch manager – very doubtful I will get answers from him either.
The reason I opted for a 401K loan was I needed immediate access to my money so I could purchase a new car so my current car could go to my daughter who is due in 2 weeks…
So very disappointed in the way I have been given the run around and not helped.

Reply

James Scharaga June 11, 2017 at 6:21 pm

We used our line of credit at a bank branch. after we did our wire transfers in the amount nearly totaling $20,000 I asked what my payment would be after being advised it would be roughly $568 i asked for that amount to be taken from my checking account automatically during the duration of the usage of the account regardless of the amount in our account. This was never done now that have charged late fees and closed the account after several complaints even to The office of the president and to Richard Davis CEO. Still having issue will now be filing with the Federal Reserve Board of Directors concerning unfair banking practices

Reply

Nichole B June 8, 2017 at 10:53 pm

I just made a 400.00 cash deposit at the ATM to cover my bills coming out over the next few days. The ATM machine took my money and didn’t credit my account for the second time in 6 months. I call the 855-512-047 on my receipt and the manager Angel is so rude and unhelpful advising me she would have to file a claim and was unable to assist me in my bill payments coming through the next days so they would’t be returned. Are you freaking serious US BANK?? Your horrible machines take a customers money and then you do nothing to assist them when its obviously the banks error. I just filed a complaint with the consumer federal reserve and if need be I will file a civil complaint to get every dime of my late and NSF fees from my billers credited back to me. Dont bank with US Bank

Reply

Jenifer Gannon June 8, 2017 at 5:01 pm

April 5, 2017
To whom it may concern:

On January 13, 2016, ​I ​found myself without employment. I no longer had​ my job of 13 years.​ During that time period, I had been a loyal and pretty much a maintenance free US Bank customer for at least 9 – 11​ of those 13 years​. I did my best to keep the bills paid and not get any additional charges on my account. I needed to find a job with an income equivalent to or more than what I was making at my former job. It was harder to find a job than I thought it would have ever been. I started working for my aunt in March, but it was nothing compared to the money I formerly made. So slowly things started to trickle through my account and get overdrawn. For 4 months this happened, somewhere to the tune of $4000.00 in overdraft fees. I am a single mother. I cannot afford $4000.00 in bank fees to be taken out of my money. I am currently 3 almost 4 months behind​ on April 1st, 20167 on my mortgage and car payment​​s. My electric​,​ gas​, and​ credit cards are maxed out and late now. The $4000.00 they took from me in fees ​could absolutely ​save me right now. I have lived in my home for 11 years, ever since my son was born, This is what we know. This is what we call home. It may not be much to a rich man at the bank living in some mansion​, not worrying about ​​where​​ his next meal​ is coming from​, because they are getting paid bonuses on my late fees and the late fees of all the hardest working class​ in America. This small, overcrowded, needing some minor repairs home is our world. It’s our mansion​. It’s our peace of mind​. We​ know we have somewhere to stay warm​, dry​, and safe. My son goes to Sacred Heart right here in Florissant, MO. I just don’t want to lose all that​.​ I have worked so hard to attain and maintain​ our life​. ​This hit of $4000.00 has crushed us. ​I​ only hope I​ can come back from this​.​ I truly need my money back. U.S. Bank collected $30 Billion in bank fees last year. I think they can afford to give me back my $4000.00. It’s peanuts to them, but to me it means my entire life. I worked hard for that money and now it gets to line the pocket of someone that is trained to be stoic and have no empathy for ruining lives. If I am correct​, I was told yesterday​, that the Branch manager gets to ultimately decide if a person gets the fees back or not, He told me NO. He waived 7 of them, but then the returned payments were sent through 2 more times and the late fees doubled. It was all for not.​ If they do get bonuses on late fees and overdraft fees collected​, you may want to review this​ ​​banking practice and make a law ​prohibiting the​m from​ getting​ bonus​es​ off of these fees. It clouds the judgement of the higher ups with banks because they see money lining their pockets. While the person on the other end sees their life as they know it getting taken from them​,​ one overdraft fee at a time. If you do not help me, I will lose everything. Please help me and my son. If you know someone with the company in a high up position that can please help us out, please reach out to them for me. I forgot to mention that 2 months ago I went into the bank where my account originated and spoke to the branch manager he told me there was nothing he could do with my account, unless it was paid in full. I told him I simply could not pay this account off and try to keep a roof over my ​ family’s ​head​s​. I asked him to waive some of ​the fees and bring me back​ ​to positive. He did nothing for me, except waive 7 fees, but the fees kept accruing on my account. I even asked about fraud, Would he close it for fraud? He said I had to pay it off first. Weeks went by and my account kept growing in a negative way. I was informed by the collection agency that would be handling my account for now. Keep in mind, the branch manager said there was nothing he could do. It had to be paid in full. ​They could do a pending application to close and this will shut it down. It was finally shut down in August. Since then I have paid off my balance with collections. Please give a me my money back. I am in desperate need to pay my house payment, car payment, and all utilities. ​

Jenifer Gannon, CAM

Florissant, MO 63031
314-601-XXXX

Reply

Jason May 15, 2017 at 7:43 pm

———- Forwarded message ———
From: jason williams
Date: Mon, May 15, 2017 at 7:11 PM
Subject: Close my account!

I used to like being with U.S. Bank. NOT ANYMORE! Since fraudulent charges hit my account left and right my relationship with USB HAS BEEN A NIGHTMARE. As your fraud department was investigating I made numerous calls to find out if the credits I was given are temporary? If the merchant refunds the money, how does that effect my account? When would the credits be reversed? Many many more questions I asked and they were all answered differently, or not answered at all. I spoke to countless people in numerous departments and basically got no where. I was afraid to spend much needed money in my account not knowing if it was my money or not, never getting a clear answer. Approx 2 weeks ago (finally) I get a letter saying the investigation is now over and everything was settled. I had a minimal balance at that time but was just glad it was over. Then a week later my account goes $400 in the negative, WHAT? So of course I call the
service number (which I have now memorized) again. 15 minutes later, she hesitantly explains to me that your bank issued me double credits at some point and are now recouping 1 set of those credits. Of course I had no clue about this even though I have asked over 20 different people over a span of 4-6 months to explain what was going. I did get a letter in the mail a week after my account went negative telling me they were reversing the credits. Wow, thanks for the notice. I get an email response today saying I have to call in to close my account. Once again I’m back on the phone an hour ago to close my account. True to USB form, I get transferred 3 times and then get told to hang up and call the 800 number again to close my account. Unacceptable! I will not waste any more of my time on the phone with your company. I want my account closed immediately and I am willing to pay a minimal $25 a month towards this negative balance (which I still dispute) until it is paid in full. I do not want anymore halfhearted explanations about all the fraudulent charges, credits, reversals etc. I have heard enough, and have lost all trust in USB. I have happily destroyed all documents, cards and checks I have pertaining to USB, please do the same. I want this extremely negative experience to be over asap. I am not going to go to every social media site I know of and bash USB. I will though, inform loved ones and friends about my experience with USB and advise them to go elsewhere. Fyi-in my opinion, your employees were always pleasant and courteous just lacking in knowledge about customer accounts, I heard so many different answers to one question. I hope Wells Fargo is better equipped to handle out of the box situations.

Sincerely Jason Williams

Belleview fl 34421

Reply

Robin Lawson September 15, 2017 at 1:47 am

What ever I say is a mute point. HQ especially fraud liaisons lack communication skills within their dept. And to your fraud dept, by looking at the code on my paoers, I am buried in your paper work and now understand why it takes 45-60 days, freeze my money to come to the conclusion I did not commit fraud. Happy that I live near an Amish community that has dropped off kerosene lamps for my family to use when our power is shut off. Thank You for allowing a small amount of our money allotted so I could at least get some of my husband’s heart medications and our adopted 11 yr old child has peanut butter, bread and Ramon noodles as a meal. Enjoy your wine and fine crusine. At least I didn’t trust you with our daughter’s trust fund or 401K. Take your time keeping us red flag when you get to the bottom of your cases to see ours and investigate and see we did nothing wrong. I read the code on paper work and it is clear why it will take 45-60 days to investigate. A dear friend ACLU is more than happy to take my case. From a daughter of a former CEO of our family business. Making red flags to decorate my home 🙂

Reply

Shirley Tyler May 5, 2017 at 1:54 pm

Around September of 2016, there was a barrage of emails going back and forth between Microsoft and US Bank, of which I have kept. Microsoft wanted to withdraw $69 of which they didn’t have permission to withdraw and the funds apparently wasn’t in the account when US Bank accommodated them without our knowledge and withdrew the funds for $69 to Microsoft. Once I received a note in the mail that this transaction took place (without our permission) and it withdrew the account, furthermore, that we were being charged an overdraft fee, I called US Bank. I was told I needed to call Microsoft and have them replace the funds back into the account, but in the meantime, they’d remove the overdraft fee. I phoned Microsoft and was told they would replace the funds back into my account and apologized for this matter. We were in the process of selling our home and moving so I didn’t have time to backtrack and ensure these people were doing their jobs. Before leaving to move to a different State, I received a letter in the mail saying that we owed US Bank a considerable amount of money. After a barrage of phone calls, speaking with different CSR;s, I got nowhere. I spoke with their corporate office. They began an investigation and in the meantime returned the overdraft funds to our account, including the $69. Fast forward another month, I received a letter saying they concluded their investigation and that there were no findings they were in the wrong. I got back on the phone with Corporate office and ended up speaking with a lovely person named Leigh. I also called Microsoft and they did return the $69. Come to find out, they had been using a “wrong” number for my social security number and every time I’d ask them to correct it they told me I would. It never happened Well, also turned out the only way to really settle this matter was to go through the Manager at the bank the account was opened. Leigh was kind enough to handle the matter and was eventually settled and account closed. Well, me and my husband went to a local bank to open a new checking account and was told there was a “charge off:” on Chexsystems, a company they check for discrepancies from other banks before opening an account. I’ve attempted on several occasions to reach Leigh to take care of this matter and have been sent to all kinds of people but not Leigh! So, we’re getting attorneys involved.

Reply

Carol Tucker April 5, 2017 at 10:29 pm

I received a Pre-Selected offer in the mail for a US Bank VISA with 0% Intro APR on purchases and balances, transfer for 15 billing cycles, thereafter, a variable APR, currently 16.49%, but when I applied online, it offered me something completely different that I DO NOT WANT. IT DID NOT OFFER ME WHAT I WAS PRE-SELECTED FOR, AND I DO NOT USE NOR WANT CARDS THAT CHARGE INTEREST. NOW US BANK PRE-SELECTED ME FOR A 0% INTRO APR VISA ON PURCHASES AND BALANCE TRANSFERS FOR 15 BILLING CYCLES, AND THAT’S WHAT I EXPECT US BANK TO APPROVE, ESP AS IT PRE-SELECTED ME, AND IF YOU DON’T FOLLOW THROUGH I WILL FILE YET ANOTHER COMPLAINT AGAINST US BANK WITH THE CFPB AND OCC, AND FILE A LAWSUIT LIKE I DID PREVIOUSLY. SO WHAT’S IT GONNA BE, US BANK? ARE YOU GOING TO HONOR THE PRE-SELECTED OFFER YOU MADE BECAUSE I DON’T WANT ANY CARD BUT THE ONE I WAS OFFERED WITH 0% INTEREST FOR 15 BILLING CYCLES.

Reply

Georgetta Busler March 19, 2017 at 4:01 pm

US Bank closed the only office in my town. Now I must drive a substantial number of miles to the nearest branch. I have done that for the past few months BUT after discovering that US Bank is funding the pipeline I will shortly be closing my checking account and I will not open the savings that I had intended. In all my years of banking with US Bank I’ve always had quick and friendly service so no complaint there but the pipeline violates my principle and I won’t compromise on those.

Reply

Earl Anderson March 9, 2017 at 9:48 am

Notice Of International Commercial Lien w/Bill of Exchange.
At the end of March, 2017, a $20,000.000 dollar commercial lien will be placed against at least 6 US Bancorp employees.

The basis of lien against the bank is for collusion with the BAR Association in denying Moorish indigenous American the rights and benefits of our estate (property rights).
US Bancorp and the BAR association are operating a system wherein Moorish American men are being falsely arrested and imprisoned while these two unlawful businesses steal our property and resources. They then, after release, label us ex-felons so we are disqualified for jobs, housing, education and self-employment. We cannot qualify for financing, so, we are out cast on our land America, yet, the Bank and its subsidiaries make millions of dollars per year per imprisoned man, using such negotiable instruments as WAREHOUSE RECEIPTS.(see Court Registry Investment System).

Further,US Bankcorp is operating a check kiting system of banking, as well as restraint of trade along with numerous other acts of criminality and constitutional violation with respect to commercial corporate activity.
I have thoroughly detailed every thing in my lien affidavit, so, for those wanting to see evidence, send me an email and request a copy of my lean.
occanaeta at gmail.com

Reply

Ann Cain December 6, 2017 at 10:31 am

Sounds just like what the bureau of land management is doing to Bundy’s and ranchers out west.

Reply

Dino ponce February 21, 2017 at 11:40 am

It does not matter going to close my account you have very bad customer service at your bank any way they judged me by my looks cause am bald headed would not release my money to gave me hard that they wanted proof it is mine were it came it was cleared from my PayPal to and still refuse till I told them am calling corporate office then said we got to hold it one day it’s still pending I said no it’s cleared I call online bank and they even said clear and told lady and then just stood quiet there for along because of discrimination for my looks gave me my cashiers check I ask for then after I left even called a cop on me so I talk to my lawyer about this treated me like a criminal I was very sick that day to cold cough and fever body aches when was getting check lady wiping her phone and every thing we’re I sat man that’s really bad I never every pick this bank again To all the comments I see here don’t think us banks will do any thing there just as bad as there employees are treating us

Reply

Fred Carstensen February 5, 2017 at 12:56 pm

Dreadful customer service; arrogant and ignorant supervisors. I have a credit card with US Bank; the bank took the same payment twice from my checking account. Okay, I do understand that badly designed software (and theirs is, as a former programmer, I actually understand the architecture of their software and why it fails) can result in such duplication. But the customer service representative, while acknowledging that this happens with some regularity (she obviously had had previous calls about duplicate payments), US Bank was unable and unwilling to do anything to return the funds, which she ACKNOWLEDGED were taken improperly, for seven to ten business days. I then talked with a supervisor, who was even worse. Totally unresponsive. I have now approached the company whose branded card is involved; its bank relations person tried to talk with US Bank. Same nonsense; can’t do anything. Sure, we can take your money with the click of a computer key, but it takes us a long long time to return it even when it is an obvious mistake on the part of US Bank and admits that it is a mistake. I am urging the company with the branded card to terminate its contract with US Bank; the attitude of its employees is arrogant and unresponsive, even as they acknowledge that the Bank itself is at fault. The only up side is that I can now make US Bank a case study in my business school classes–undergraduate and MBA–in how a large bank works to erode its customer relations.

Reply

Karl Sharpe January 3, 2017 at 12:01 pm

Got approved by a us bank broker for 2equity lines of credit and a car loan. Had to do a modification because I was unaware that the property tax was not included. Had to flile a chapter 13 because of the balloon rate and the property tax.. after filing a chapter 13 in 2010, I continued in good faith to still pay on my modification until my discharge in 2015. I called us bank after my discharge about my car loan and wanted my title since it was payed off.. us bank told me that my mortgage modification was charged offf. I should be worried about that instead of my car title.i made every single payment on my mortgage modification while being in my chapter 13. Talked to several supervisors in different areas and different places that I was transferred to..talked to a Lindsey in recovery for us bank. Her claim was we charged your loan off account number 3000298530 for not making a payment from 2009 to 2015!!!

So, I had to go to the branch that I was making my modification payment to, i faxed the payment history clearly showing I was current on my payments. Lindsey said I received it but your loan has been charged off.. it’s nothing a can do.. 2motnths later after continuing making my payment.. the branch for us bank refused my payment saying we can no longer accept your payment for your loan.. Im in the process of trying to get this resolved.. but no one in us bank will help me.. us bank has caused this undue stess.. It makes no sense that no one will help me! Especially when I haven’t missed a payment.. also I took upon myself to make the property tax payment to insure us bank that I want to keep my home.. tried getting the number for corporate office.. us bank will transfer you to 5 different places and then tell you that they can’t give out that information..smh

Reply

Joy Washok December 12, 2016 at 6:29 am

I had deposit 345.00 in the bank. I still have stuff that my bank in jacksonville Arkansas that has not going through. When i had gone to the store. Its been more then 2week . all that should had been clear all my other stuff should had been clear. Before i deposit 345.00. This is bullsh*t. I am a single mom.. Waiting 2 week to clear everything . taking out of money i just deposit. All this other stuff that was should had been cleared. I see its still there. None of my stuff been cleared.. That my money. Taking this long .then all want to charge overdraft fees and stuff ..when its the bank fault.. Not doing there jobs…. Taking all my money. That i just put in the bank 345. . when all this other stuff should had been clear already.. I have some money that being refunded back to my account.. This is crazy. I have been with usbank for a long long time.never had this happen. Why it take so long to clear funds. Fund that should had been cleared…

Reply

Janet Crawley December 6, 2016 at 12:57 pm

I opened up a checking account with US Bank in September of 2016 because I received a card in the mail offering a 200.00 bonus for opening a new account. I was told I would receive the bonus 6-8 weeks after my first direct deposit. Which was October 3rd. It has now been 9 1/2 weeks and nothing. I have contacted the local bank where I opened my account, and the 800 customer service number. No one can seem to give me any information. I also emailed customer service, and I have heard nothing back. I had assumed that a major bank like US Bank would follow through with what they promised. I am now ready to find a new bank. They obviously don’t care about the little customer. I am extremely disappointed, and would never recommend them to any of my friends.

Reply

Tracee Almanza November 3, 2016 at 11:45 am

Manager Christopher Statford at the Englewood, Colorado location has zero customer service skills. He is extremely disrespectful and rude. I have had nothing but great experiences with U.S. Bank but this one manager’ actions makes the entire company look awful. This man embarrassed me in front of employees, and customers. I have never been treated so awful!

Reply

randel keller October 31, 2016 at 7:14 pm

I HAVE BEEN A CUSTOMER WITH US BANK FOR OVER 7 YEARS AFTER I FOUND ABOUT YOUR 275 MILLION DOLLAR INVESTMENT ON THE NORTH DAKOTA PIPELINE IT DISSAPPOINTED ME I WILL BE MAKING ARRANGEMENTS TO CLOSE MY ACCOUNT YOU HAVE REALLY LET YOUR CUSTOMERS DOWN THERE IS GROUP OF OVER 50000 PEOPLE ON FACEBOOK BOYCOTTING YOUR COMPANY I GUESS MAKING MONEY IS MORE IMPORTANT THAN HAVING DRINKING WATER SINCERELY RANDEL KELLER PS SELLING YOUR SOUL CAN HAVE CONSEQUENCES SINCE MY OLDEST SON WAS KILLED 5 YEARS AGO MONEY HAS BECOME LOST IT VALUE TO ME I GUESS WE LIVE AND WE LEARN

Reply

Karen Anderson October 29, 2016 at 3:43 pm

I have been with US Bank for over 30 years. I have never been more disappointed in US Bank than I now am. Please, stop funding building of pipelines!!!!!!!!!!!!!!!!! I stand with ‘Standing Rock’ as anyone or any entity should. This is about OUR future!!!!! I would hate to have to change banks!

Reply

Nikirfansitimurni October 24, 2016 at 11:50 am

I want to camplain on your bad servicess.. this regarding to your acc holder mrs francessca.number acc 8450257239.. she purchased a tablet from me.. she promise me to give my money soon i made the transfer to her friends.. after that i got an email that i need to pay more because of the smallest amount of money.. then later i recieve email with same adress that because of updates acc of mrs francessca and she asking for money from me.. the tablet cost 450myr.. then she ask for 550myr.. then she ask for more 800myr… then she ask again for more 600myr from me now she want more 1000myr from me.. the mistaken transfer is from your bank.. n not me.. so i suggest that your bank should take action on this situation…i want my money back as mrs francessca promise to give me back.. the money was mistaken transfer to another acc so please made the new transfer n give to me as soon as possible.. i do all the transfer as she wish… to the bank agent … now i want my money back… she promiss me to give my money.. now i want my money…

Reply

Viktoria July 21, 2016 at 3:37 pm

I pulled my credit report only to find that ACS and US Bank was using my entire social security number as a loan identifier on all 3 major credit bureau reports that I received. I contacted ACS and US Bank by phone and several letters in regards to the unlawful disclosure of a social security number. This took me 6 months to resolve after threatening to sue and filing a complaint with CFPB and the BBB. I received a letter back from US Bank stating that they did indeed use student’s social security numbers as a loan identifying numbers. They agreed to remove my entire social security number and the trade line from all 3 major credit bureaus. I pulled my credit reports again a couple of days ago just to ensure that this did indeed occurred. However, the local US Bank has my entire social security number still being used as a loan identifier on the computer generated print-out. I did not do business with the local branch in regards to my student loans which by the way, are paid in full. This issue has not been fully resolved. I got so mad that I sent a coloring book and a set of crayons to US BANK explaining that this is a simple issue to resolve and to CEASE and DESIST with using my entire social security number as a loan identifier. It could be that there is a continued data-breach and they are not advising the customer(s) of these very serious matters. They have not even done an complete and full investigation into this matter to find out JUST WHO IS SPECIFICALLY DOING THIS!?THAT QUESTION HAS REMAINED FOR OVER 8 MONTHS NOW AND IS STILL NOT FULLY RESOLVED. US BANK IS GOING SPEND THE TIME AND MONEY TO CORRECT THIS AND NOT ME!!! They are also in violation of the following laws:

1. New York Statute pertaining to Identity Theft where there is a loss. My loss was having to spend time on the phone and traveling to compose letters and documents advising to “CEASE AND DESIST”. Technically that loss was fifty to seventy five dollars. Pursuant to Identity Theft Laws in the state of New York that is a Class E felony.

2. Nebraska Revised Statute 28-639

3. Title 42, U. S. Code, subsection, 408

4. Social Security Act, subsection, 208, (8) -Which states whomever discloses, uses, or compels the disclosure of the social security number of any person is in violation of the laws of the United States shall be guilty of a felony and upon conviction thereof shall be fined under Title 18, United States Codes, or imprisoned for not more than five years or both. Pursuant to (b)(2) Section 3612, 3663, and 3664 of Title 18, United States Code shall apply with respect to the issuance and enforcement of orders of restitution to victims of such offense under this subsection.

5. HIPPA Privacy Act-by unlawful transfer, disclosure, and possession of an entire social security number to a third-party without a individual’s consent.

6. The Privacy Act of 1974

7. The Right to Financial Privacy Act of 1978

8. Title 18, United States Code, subsection 1028, under (7) regarding the unlawful transfer, disclosure, and possession of a social security number.

9. Title 18, United States Code, subsection 1681, section 701 regarding (d)(6). This also includes (3) which states the term “identity theft” means a fraud using the identification information of another person, subject to further definition as the Bureau may prescribe, by regulation. The matter can be brought to any District Court in the U. S. pursuant to Title 15, United States Code, subsection 1681p.

I have requested that my entire social security number be removed from all ACS and US Bank’s computers, access devices, and stored retrieval systems or additional measures will be implemented in order to remedy this situation.

6.

Reply

Ann Cain December 6, 2017 at 10:47 am

Did you contact your state’s Attorney General’s office? Sounds like there must be thousands whose social security numbers are exposed and would make a great class action lawsuit! They need to know they’re not above the law!

Reply

Brent E June 15, 2016 at 11:09 am

I have been working on getting a loan for building a new house for over 3 months now. Was told two different closing dates and both have passed. I have also made over 12 trips to the bank and that has not even moved things along any faster. And it’s not like this is a free service. This has been by far the worst dealing with a bank ever and I had my last house with them. No one cares how far behind I get on building my house. I’m still thinking about just going to a different back even thow I’m hoping I’m almost done with this loan. Don’t know if anyone reads this who cares but I can prove how poor this loan has been handled.

Reply

Lack of Ethics in Kingman June 14, 2016 at 10:10 am

Our branch has a Branch Manager that hasn’t got a clue what she’s doing and doesn’t know what the word “ethics” means. I think US Bank is just turning their heads and ignoring this one. She will lie to you to get you to open accounts that you don’t need and make promise that she can’t keep. Liar = ethics?

Reply

Sandra Rosen May 20, 2016 at 2:43 pm

This is an update to my 5/15 issue. I was informed, by personal banker, I would receive cashier’s check for my remaining balance this week. I was now informed, after phone call to my branch, check was mailed yesterday and would take approximately a week to arrive at my address. I have little faith that this is true as their risk division previously informed me I was notified my account was closed. I stated I was not informed and they insisted I was, last week. It turns out I was notified, but not until earlier this week, via mail, therefore I have little faith check will be received. If check is not received by end of next week, I will hire an attorney and sue US Bank as they are illegally keeping my monies.

Reply

johnny June 9, 2016 at 4:02 am

Hi Sandra my name is Johnny I’d like to know what was the outcome to your problem with US Bank due to the fact your story is identical to mine. I mean so identical that it’s scray so please enlighten me so I know what steps I should take next

Reply

Sandra Rosen May 15, 2016 at 9:58 pm

Here’s my story: I opened a new checking account at my local branch located in Forest Park Illinois. The reason was I could walk there from my home. Shortly after opening the account, I was contacted regarding an opportunity to work from home. I was told they would provide a computer and software. I was issued an cashier’s check for $3850 to be used for purchasing from their vendors. I thoroughly checked out the company. I deposited the entire check. A few days later I checked my account online only to find -$3850. I was forwarded to the fraud/risk department and was informed they were checking the validity of the check. The check was returned and I then contacted the company I was to work for and explained what happened. They apologized and would forward another cashier’s check. When it arrived I went to my branch in order to deposit the funds. I was told my account was closed and I should contact the risk department. I was informed my account was closed as I had fraudulently deposited a bad check. I explained I had no prior knowledge that the check was bogus. I was made out to be the criminal when I was the victim. They were extremely rude and also informed me I would not be allowed to bank at any of their branches and there was the possibility I might be placed on a list that would flag other banking institutions not to allow me to open an account. I still have a remaining balance in the account of which I may not receive. This is beyond comprehension and illegal since they still have my money. I never withdrew any funds from the fraudulent cashier’s check. I filed a police report naming the company and also filed a report with the Illinois States Attorney Lisa Madigan. I have opened a new account with another bank and was told my name could still be attached to fraud. Be aware, if this happens I will hire an attorney and sue US Bank for defamation of character. Also, I’m still waiting for my funds to be sent to me. There is no excuse for the way I was treated. US Bank needs to educate their fraud/risk employees the proper way to handle situations such as mine.

Reply

Jessica Adams September 27, 2016 at 5:36 pm

Hello Sandra I was reading all the comments and came across yours. I am currently going through the same exact thing. I deposited a check from a business I was suppose to be working from home and they flagged my account immediately. Everyone that I have spoke to is giving me the run around and I have three young children to take care of and they are refusing to give me any money that belongs to me. They are very rude and always tell me there is no one else to speak with and what every they said is the finally answer. I was wondering if anything every got resolved with your situation because I am very worried that I wont see any of my money.

Reply

Jen December 6, 2016 at 7:53 am

If you are looking for at home work, try ContractWorld… there jobs are light… you do have to pay like $35 for training, but it’s real.. I have worked for one of the companies listed on their website for a while now, and I absolutely love my job…I advanced to supervisor quickly, and it’s great to work from home when your a mom… just make sure you have good attendance and work hard, and you will succeed and love the job…

Reply

Jen December 6, 2016 at 7:54 am

I meant to say there jobs a legit, not light… sorry.

Reply

Tuan diep May 14, 2016 at 1:31 pm

Every time I called regarding my account and my money, I got a different message whether from a manager or customer representative. All the messages were very contradicting. Until now I have not received my money back from the account that the us bank representatives said was already closed. Every time I called they said it was already closed, but they never sent me a check. I got hung twice by the us bank employees from the recovery department. These recovery people were the rudest in terms of providing customer service.i don’t know when I will get my money back. They kept telling me that the check was already sent to me for the last 5 days. A few minutes ago, I called again and they said my check was still with the revocery department. I wanted to speak with anyone above that recovery department, and us bank customer service managers said there was no one and I still had to speak with the recovery department. The recovery department people hang up the phone on me twice. For the third time that I was transferred to, the third representative said that there was no one that I could speak to. She said that her job was to inform me and refused to transfer me to her manager in her deparment. I called customer service and local branches to request to speak with someone anyone who has more authority and can help me. They said no one and refused to give me the contact number. I talked to the district manager, and he was not able to help because my account was closed and my check was sent to me.( My check is still with that department!) I hope this is the last experience I have to deal with us bank. This is the nightmare. I am suffering because us bank has been holding my money for two weeks, and I can’t pay my bills and everyday living expenses. This is terrible!

Reply

Paul Koerner May 7, 2016 at 1:29 pm

I hate this bank…They have messed up my account so bad. Money is being taken out of my account and never returned . I have talked to many different people and they keep saying this is going to be escalated and never has been. This bank can burn down!!! DONT EVER GO THERE!!!!!!!

Reply

Robert Jordan April 27, 2016 at 3:18 pm

1230 E. Grand A.G. Ca.93420 branch has a smartalec manager and teller. Would not sell me a roll of quarters. Telling everyone I see to stay away from your bank!

Reply

Patricia Mason January 1, 2016 at 10:34 pm

How the Bank Robbed Me
My ex recently had a shoebox dropped off for me by an intermediary. It contained items related to the home equity line of credit that I was to be responsible for after the divorce. There was a checkbook, a debit card and a note, stating the next payment due date. What he didn’t tell me was that the payments on the credit line were directly withdrawn from the checking account (which, of course had no money). Although I mailed in payments, the bank continued to slam the checking account with insufficient fund fees, (notices of which were mailed to my ex) and the credit line with late fees, (notices of which went to my ex). The checks I had sent were returned…to my ex.
I finally, through two visits to the bank branch and one lengthy phone call to the banking center, got the situation straightened out. I asked the bank to waive all the fees, since they admitted I was NOT intentionally late or overdrawn, and had made every effort to rectify the situation as quickly as possible. The phone lady said I can’t do that here, it has to be done at the branch. The branch lady said I can’t do that here…
>>>What they got away with: about $200, and what little faith I had in financial institutions.

Reply

mike Weinstock November 9, 2015 at 3:25 pm

Messages of deposits appear on my account that have nothing to do with me – this is just one mistake of many the bank has made on my account. US Bank is one of the worse on line banks and their people (on the phone) have no clue.

Reply

Erik October 21, 2015 at 2:29 pm

Let me start off by saying this is the worst bank and customer service I have ever had to deal with. I stopped a direct payment for an auto loan I had with them and they still decided to take the money from my bank. I was reassured that the money would not be taken from my account. i called multiple times to there customer service which were very unhelpful and down right rude. one rep told me I should remember if i signed a direct payment form, which was over 2 years ago, then i asked for his supervisor which his said i am the supervisor, so i asked to speak to his supervisor, then they hung up on me. so i called the corporate office and was transferred to the district manager, which i was never able to speak to. i only got to talk to his assistant which was no help and had an attitude towards me because i asked for the money that belongs to me not them since i cancelled the payment. her response was that she needed a day or two to talk to other people, its a phone call why do you need a day or two to make a phone call. so now i don’t have the money to pay for my new vehicle since they took money which was not theirs to take. i really enjoy a company who love screwing over the people in the U.S. Military. i think my fellow Brother’s and Sister’s in the U.S. Navy Chief’s Mess would love to see this on how you treat the people in the military.

Reply

Amanda McLauren 701.461.0607 October 12, 2015 at 6:44 pm

Who would’ve ever thought, that a bank would close your savings, checking & all your & your wife’s credit card accounts… For taking an offered loan from said bank, withdrawing the money & a few months later (because of circumstances that you were not going to immediately end up using the loan) deposit the money back in to the bank?! (& it was the same exact $bills that were originally withdrawn, as well)

Well, that’s exactly what US Bank did to my wife & I, after being customers for many years & never defaulting on any of our accounts.

Reply

Executives CEO: Richard K. Davis CFO: Andrew Cecere COO: Jeffry H. Von Gillern October 11, 2015 at 11:37 am

I was sent a cordial email reply to my Sept 25th post, stating that the issue would be sent to the proper management & thoroughly reviewed & I would receive a follow up letter in 15 days. Well right on the 15th day, I did receive their letter…
The letter stated, that “Even if you (my account) are not in default, we may cancel the account by providing notice to you.” “Since your accounts were closed, your account ending in **** was no longer eligible for the promotional annual percentage rate of 0%…”

So basically they closed all my accounts that were all in good standing, with nothing negative & ended my 0% interest loan that still had 11 months at 0%, that I paid $540.00 to borrow from US Bank!

The letter ended stating, “…we appreciate your feedback and would like to thank you for taking the time to express your concerns.”
“If you have any further questions… Contact Amanda McLauren 701.461.0607-(the girl that told me, she had no supervisors above her that I could speak to & could do nothing about closing my & my wife’s accounts!)

Thanks US Bank… For nothing! I am extremely disappointed at your non-acceptable decisions in handling this grievance by simply throwing it back into the lap of the employee that not only did nothing in their power to correct the first time but also informed me, that she Amanda McLauren, had no “power” to do atipers The absolute very least you should do, is give me back the $540.00 that you took from me without rendering services!

Reply

Executives CEO: Richard K. Davis CFO: Andrew Cecere COO: Jeffry H. Von Gillern October 11, 2015 at 11:47 am

“atipers” was typo for the word, “anything.” in the above statement.

Reply

Executives CEO: Richard K. Davis CFO: Andrew Cecere COO: Jeffry H. Von Gillern September 25, 2015 at 3:14 am

Please read this letter in it’s entirety. I know your time is valuable but I need to go into detail so everything is perfectly clear.

My wife & I are upstanding citizens & clients of U.S. Bank for many years, with both checking, savings accounts & each of us had several credit cards issued by U.S. Bank. We have never had any problems with our accounts or paying our credit cards on time, as I had them all on auto-pay.

Early this year, I had a 0% interest offer for 18 months on 1 of my U.S. Bank credit cards, so I took out almost the entire available credit I had on the card $18,000.00. My son is an English language teacher in Thailand. My wife & I planned to use the $18,000.00 along with some money my son had, to try & buy a property in Thailand. I withdrew the cash in new $100 bills a few days before we left for Thailand. The reason I asked for new bills is because they give you a higher exchange rate. I asked a couple tellers (doing my regular transactions) days before I took the money out & then again when I withdrew the cash, if there was going to be any problem with it “looking weird” if something didn’t work out & I ended up returning the money. I was told, it would send up a red flag but when they checked it out, everything would be fine. Also, I took the large amount of money out of a regular bank because my local branch is inside a Ralph’s supermarket & I didn’t want to be sitting in their “fishbowl” counting money with people walking by & looking.

To shorten the story, although there were properties available for the money we had, we decided that we needed to spend about 3 times the amount to get something we really liked… & in the meantime my son had gotten another apartment situated.

So, a short time after we returned to the U.S.A., I decided to put the cash back into the bank. However, I saw a deal on Craig’s List for a Harley asking for $8,300 & that I knew, with little work, I could easily re-sell for a few extra grand. I deposited $9,000.00 in the bank & made arrangements to purchase the bike, hooked up my trailer & drove an hour & a half, then called the owner of the bike to verify directions because I got the directions off of Google, since I had my gps stolen out of my vehicle. The Harley seller then told me, well actually it was his wife, told me, they already sold the bike. I won’t tell you what I said, but I was pretty upset. After driving back about 15 minutes or so, I called back & apologized for my language & they offered to send me a gift card for my trouble which I declined.

So the following day, I deposited the remaining $9,000.00. All $18,000.00 were the exact same bills I had withdrawn from U.S. Bank.

About a week or so later, I received a letter from U.S. Bank stating my checking & savings accounts were going to be closed. When I called up, everyone said, they didn’t see anything wrong with my accounts & it must be a mistake. Finally, I went into my branch & 2 of the regular tellers, were looking funny at me, Lucy, the teller, pointed to me & told the manager, “He’s here”. (Lucy & the manager always had a somewhat shocked look on their faces every time I showed up to do my regular transactions after this & they would say stuff to each other & then stop what they were doing & look up at me while I was standing in line, like I was some kind of criminal or something!)

So I was told that my accounts were being closed because I made 2 deposits of $9000.00 in 2 days. I explained everything regarding the money & deposits & they said, there was nothing I could do about it. I went home & made many calls until finally I was told, I had to go back to the bank & fill out a disclosure & answer questions. So I went back to the bank & Lucy said, there was nothing she could do & no questionnaire or disclosure for me to fill out. I told Lucy to call the person who I spoke with but she could not get an answer. So I went back home & called the following day & asked for them to call my local branch & explain about what I had to fill out. I went to the bank & had to deal with Lucy again, who up until this incident was always very friendly & chatty with me, as was everyone else at the branch. Lucy said, she would ask me questions & write down my answers. I said, I should be writing the answers to the questions, not her. She said, she had to do it. So then I saw that Lucy was not writing the exact things I was saying & I said, if you’re going to write for me then you have to write exactly what I’m saying. I don’t know what ended up being faxed since I didn’t see it or sign it but a week or so later, after I made several calls, I was finally told that they were still closing my accounts. This was extremely frustrating for many reasons, First, Lucy had asked me many personal questions about, what I felt was confidential information, but I answered them honestly to try to get everything straightened out, most of the questions did not have anything directly to do with my deposits or withdrawing the money or taking out the loan, which in itself, should have been none of the banks business. Then, I was asked the same questions stated in a different way… which I said, just referred to answer # so’n’so because this is the same question. I basically was being Interrogated! Second hassle with all of this was, I had several bill pays on auto-pay for years & would have to look up all that info, get another bank account & re-set everything up.

I end up getting through that headache… Then about a month or so later, I receive letters informing me that they also are closing all my credits cards, not only mine but my wife’s too! I call again & finally get to Amanda 701-461-0607, who is now the person supposedly “handling” my case & Amanda say’s that there is no-one else I can talk to, that she has no supervisors above her, there’s nothing she can do to help me but give me an extra couple weeks to take care of all the things I had to do. So now, I have to go through the same thing with all my other auto-pays & my wife’s cc’s. The final blow came, a couple weeks later, when I was told, the $18,000.00 I took out on loan at 0% was no longer at 0%, which was unbelievable, I paid $540.00 to borrow that money at 0% interest til May 2016. So by this time, I had used some of the money, that I then had to borrow to pay back the loan that was supposed to be interest free. So I call up & ask Amanda to finish closing the accounts because I’ve paid everything off but I had a negative .30 cents in my rewards points that I wanted to make sure I wasn’t charged anything on, especially because after calculating what I actually owed, I saw they charged me $2.00 over what I owed. So I told Amanda the $2.00 will cover the .30 cents & Amanda tells me, I have to wait til I get my statement because there may be other charges! Then after I said, there has to be someone above you I can speak to, this is absolutely ridiculous! Amanda finally gave me the U.S. Bank Office of the President p.o. box 6345 Fargo, N.D. 58103. & now, as I was typing this letter to send, I checked my online accounts to see if they were closed yet & saw another interest charge of $115.15 after I have paid back the loan in full plus an extra $2. for some reason that was added on!

& so today, I went online to see who-else I maybe able to plead to about this atrocity.

Please straighten this out, all I want is everything back to normal, I didn’t do anything wrong. I’m sure closing all these cards of my wife & I have affected our credit score, as well.
My local branch is
U.S. Bank Burbank Victory – Ralphs
2600 West Victory Boulevard
Burbank, CA 91505
Thanks. Sincerely, ME

Update: I called up & spoke to just a regular supervisor on the customer service # that kindly removed the interest charge, & made a notation on the negative .30 cents rewards that I would not have any charges on it (Amanda said, she couldn’t do anything about it) & then the plain, regular supervisor assured me with a confirmation # that everything was taken care of & I would have no further fees or charges & sincerely said several times, how sorry she was that my wife & I went through all of this. That meant a lot to me. Thank you so much Shelly, you should have Amanda’s position! I hope someone else with authority in U.S. Bank will read this & realize, as Shelly did, that this was a grossly unreasonable way to treat a customer & then to straighten everything out & welcome us back. At the very least, we should be pro-rated back some of the $540.00 we paid to take out the loan that was canceled on us about a year before it was due! Also, some of the mentioned staff’s behavior at Ralph’s branch should be evaluated.

Reply

James Hawthorne September 22, 2015 at 12:50 pm

U.S. Bank is BY FAR the Worst Customer Service experience that I have Ever Had. I would not recommend there services to ANYBODY EVER!!!!. There card member service is HORRIFIC. My card was stolen 10 weeks ago, since then they have opened another bank account for me that I don’t have access to refused to answer well over a dozen calls, spoken to several people who claim to be supervisors, who referred me to others who were supposed to be supervisors and still I don’t access to my account. THEY ALSO HAVE A PLOICY THAT THEY DON’T WANT PEOPLE TO KNOW. if YOUR CARD IS EVER LOST OR STOLEN, ANOTHER PERSON CAN PUT A CHECK INTO YOUR ACCOUNT WORTH THOUSANDS OF DOLLARS AND WITHDRAW FROM YOUR ACCOUNT IN LESS THAN 24 HOURS WITHOUT YOUR DEPOSIT SLIPS OR YOUR CHECKS, SEEMS PHYSICALLY IMPOSSIBLE, NOT IF YOUR ACCOUNT IS WITH US BANK.

Reply

Trisha Lord August 7, 2015 at 12:05 am

On 07/27/2015 at 11:00pm I went to a hotel room, because my air conditioning stopped working and it was 97 degrees inside my home. I paid cash for the hotel, but they used my debit card for security. I was not informed a hold would be placed on my account. On 07/28/2015 at 7:30 am I spoke with a customer service representative about the hold and we had a 3 way call with the hotel. The hotel provided an authorization code and the hold was supposed to be removed. 07/30/2015 I received 4 overdraft charges for charges that were made prior to my hotel visit. I called the bank and they told me it was because I had a hold on my account. I explained that I paid cash, and that I did a 3 way call with the bank and the hold was removed. I then also explained that the charges were prior to the hold and funds were in the account. She asked me to call back in the morning when the hold would be lifted, they could remove the overdraft fees then. I called back and spoke to a supervisor. This supervisor was very rude and refused to remove the charges. He didn’t care about the events, or the charges being prior to my hotel stay. I faxed my receipt, which did not have a disclaimer stating funds would be held, and I reiterated that the funds were supposed to be released immediately once the authorization code was given by the hotel. He didn’t care and asked me to close my account. They didn’t need customers like me. This was the worst experience. I requested to talk to a manager and as of today I still haven’t been notified. I am going to file a complaint with the better business bureau, consumer affairs, and I am going to contact a lawyer. This bank is highly unprofessional and their fee schedule cannot be legal.

Reply

Theresa D. Roberson June 25, 2015 at 10:30 pm

US Bank pre-approved me for a mortgage loan. I found and made an offer on a condominium. The offer was accepted and we moved forward in the process. I filled out papers, paid for appraisals and inspections, acquired home owners insurance paid fees requested by the bank and agreed on a closing date . I did the things that anyone would do when preparing to move, Took PTO time from work for the closing and the move, packed my belongings made arrangements for a truck and movers. We worked out a date for the seller to be out of the property. A few days before the closing, I received a call from the bank that the closing was being postponed for a week. That was 2 weeks ago. Since then, it’s been we need this and that, mostly things I had already submitted. Oh yes, then there was a 12 module training program that took several hours to complete to receive the mandatory certificate at the end. My offer was amended to a later date which was chosen by the bank, Meanwhile, the seller is waiting to complete the sale so she can leave the state as she planned, her furniture in storage costing her money she did not need to spend. My grandson and I are at my parents home, boxes piled in the garage just waiting. I call, and am told its in the hands of the underwriters or I’m asked to submit paper work that I have already sent. I did everything that was requested of me by US Bank and I did it in a timely manner. How do thing get this screwed-up that we’re given a closing date and then just put on hold. This is devastating to both of us, and yet it continues!!

Reply

Unhappy Customer April 17, 2015 at 2:10 pm

After trying to wire money at 9 am to reach my mortgage deadline by 2 to save my house from foreclosure since my check got directed deposited at midnight they wouldnt wire the money because it wasnt in there for 24 hours, now thanks to the lovely manager at the us bank in Fairview Heights illinois she decided to call me at 1:00 to let me know this and there was absolutely nothing she could do, if she would of told me when I was there at 9 am I migjt of been able to figure something out. This is the absolutely worst customer service I have ever seen and I will be closing all of my accounts and will never recommend US Bank to anyone I ever know and now thanks to this manager she is gonna make me loose my house, I really appreciate the good customer service, or is that word just a joke to all employees of US Bank

Reply

Michael March 15, 2015 at 9:45 pm

From what I understand about the manager at Us Bank Call Center S 60th St locations in Milwaukee, WI. She is more concerned about telling temp employee’s what their lunch’s can consist of, and telling the Temp to stop working so hard; It makes the rest of the employee’s look bad to Corperate Office. Yet after four months of getting to know the job. The Temp is being let go this week, and replaced by three new employee’s. Which by the way the Temp has been trainign to do their job. How is this manager a manafer. Let one exsperianced person go. Hire three unexsperianced people. Yes I want to do business with U S Bank? NOT!!! Is that in the best interest of U S Bamk, and their Customers? Doesn’t seem so to me.

Reply

Tim R. March 6, 2015 at 1:56 pm

Complaint, CUSTOMER SERVICE, Location, Olympia Fields IL branch. For the last three weeks we have been waiting on approval for a personal loan. We have provided documents that were requested, sometimes two or three times because the employee’s at this branch do not know how to operate a copy machine, or someone misplaces them. In any event, dealing with the manager at this bank was a nightmare. They would tell you one thing, then a couple of days later it is something different. No communication from the bank manager who was handling our application. Finally after a call to the district manager with my complaints, something got done, DENIED, after two weeks of going back and forth with phone calls not returned, emails not returned, the manager telling us ” we are working on getting it done” and one email telling us it was approved, then to find out, no wait we need to see more tax returns. But the thing that makes no sense of this entire matter is, that when we met with the manager the first time, she told us that if we provided us with 2 documents that proved we had paid off 2 recent car loans totaling close to $50 thousand dollars that our Debt to Income Ratio would be where it needed to be in order to get approval and a good interest rate. The documents were provided and 5 days later the manager tells me ” these documents are not enough” .
With all this said, I am very dis-satisfied with how this matter was handled, the false information we were given, and the overall unprofessionalism.
We have a business account with US Bank, but not no more. We will be closing all accounts and taking our business elsewhere, even after considering moving all of our other accounts from our other banks to consolidate them in one place.
My suggestion is, bank or branch managers should not serve as a loan officer or a go between with the underwriter. This should be left to a person dedicated to providing loans to customers without having to wait for a third person to email or fax paperwork, and possibly give wrong information to the person ultimately approving the loan.

Reply

Annie Mccloyn February 18, 2015 at 12:44 pm

I AM WRITING AS A CONSUMER,SINCE 1989 and the past three years of rudeness,being fathered for excessive fees and leaving my account negative.It got the best of me in December,when I didn’t have funds for the holiday season and I knew,I must make a change because my stress,pain,fibromyalgia and health was being jeoparlized.I paid my mortgage at the Alberston Eastland branch of US Bank to Chris and received my receipt.I was inform by an acquaitance that her seven dollar check was stopped payment.I contacted my new bank officer and customer services and was assured to have checks resubmntted.I spoke to mortgage lender and inform him with no response.Last night,Feb.17,2015,my home would be going into foreclosure.Bradley claims my Jan.check was shredded and they would not accept the bank letter that it was their error.I was informed my late fees was going on my princial and he had charges for all late fees.it was so overwhrlming,I had to hang up.

Reply

michelle ford September 6, 2014 at 8:51 pm

It lo oks as if from the comments, US bank. May join the ranks of other big banks with a class actions.
lawsuit by consumers about excessive fees and other posting tactics to generate fees

Reply

Lack of Ethics in Denver December 16, 2014 at 5:04 pm

If there is a class action I would gladly join in. I requested to deposit a cashiers check into my daughters account the bank held it for 4 days released the funds into my checking account. After I transferred the money to the correct account and it was drawn from the bank they showed the check was returned back to the bank as uncashable. Wouldn’t you think they were verifying funds during that 4 day period? That is what I was led to believe as a consumer. Besides who ever heard of releasing funds into an accunt without verification. Walmart and Sears can verify funds at the point of sale, I find it really hard to believe they could not verify that check. Needless to say they wiped out what money I had in the account and sent my balance to a negative which was the difference. My pay check arrived the next day they took all of that leaving us with no money to pay our bills or otherwise. When I tried to discuss with a manager of course there was not one available they sent out the Asst. Mgr. no power to do anything. He basically talked in circles trying to confuse me. I of course will close all accounts and using the power of the pen to let others know not to bank there. I have been successful in getting about 10 people at my job to close their accounts. My company employs about 6000 people and will be removing them from the list as a preferred bank. Of course checks are bouncing all over the place, creditors that normally get an electronic payment can’t get paid. A comedy of errors!!! I have banked with them since 1989 so obviously my business means very little to them they refused to fix the error. Amazing!!

Reply

Viktoria July 21, 2016 at 3:44 pm

I am seriously thinking about a small claims action in District Court in Nebraska due to their stupidity and ill regard just make come to Nebraska for 75.00. Why not?

Reply

John Coats August 2, 2014 at 9:29 pm

Good Afternoon,

I am writing this complaint In reference to services provided at the Penasquitos Albertson’s LM-CA-5949. My wife and I received the worst customer service and were not only racially profiled but utterly disrespected. We had a check that was issued by Check n Go and was a US Bank check. The clerk profiled us from the time we walked to the window and told my wife the check looked like a copy and she could not cash it. As we walked out I told my wife the clerk could Call to verify the check to avoid us going to multiple locations. We both have received the best customer service at the Poway location but after this experience we will never bank with US Bank. We were stared at by the personnel there and horribly mistreated and I would like if I could receive a response from your company and if these behavioral practices are allowed. Again, this was totally unacceptable and it really was shameful to be mistreated this way. We were perceived as criminals from the start and totally shunned until I explained to my wife to have the clerk call and verify the check.

Reply

Leave a Comment

Want to make sure US Bank sees your comment or complaint?

Share your experience to get more attention.


Previous post:

Next post: