Subaru Corporate Office - Corporate Office HQ

Subaru Corporate Office

How would you rate your experience with Subaru ?

[Total: 29    Average: 2.1/5]

Subaru Corporate Office Address

Subaru of America, Inc.
2235 Route 70 West Subaru Plaza
Cherry Hill, New Jersey 08002

Contact Subaru

Phone Number: (856) 488-8500
Fax Number: (856) 488-0485
Email: Email Subaru

Subaru Facts

Founder: Malcolm Bricklin
Date Founded: 1968
Founding Location: Bala Cynwyd, Philadelphia
Number of Employees: 1500

Subaru Executives

CEO: Tomomi Nakamura
CFO: Thomas J. Doll
COO: Michael McHale

Subaru History



Subaru is the automobile division of Fuji Heavy Industries, a Japanese transportation company. Subaru is the 22nd largest automaker in worldwide production as of the end of 2012.

In 1967, Malcolm Bricklin approached Subaru makers in Japan to see if they would consider allowing the tiny Subaru 360 to be imported to the US, believing it would be good competition against the popular VW Beetle. Subaru 5

The 360 is a rear-engined, two-door vehicle manufactured and marketed from 1958 to 1971 by Subaru. As the company’s first automobile, production reached 392,000 over its 12-year model run.

Noted for its small overall size, 1,000 lb curb weight, monocoque construction, fiberglass roof panel, and rear-hinged doors, the inexpensive car was designed in response to the Japanese government’s “light cars” regulations and its proposal for a larger “national car.”

Nicknamed the “ladybug” in Japan, and ultimately superseded by the Subaru R-2,  the 360 was one of Japan’s most popular cars and was available in a single generation in two-door, station wagon, “convertible” (coupe with roll-back fabric roof) and sports model. More than 10,000 were sold in the United States. Bricklin advertised the car exactly for what it was; “Cheap and Ugly.”

The name Subaru comes from the Japanese word for the Pleiades star cluster. Sometimes called the 7 Sisters, traditional stories say that one sister in this cluster is always hiding or is invisible. This is why the Subaru emblem has only 6 stars.

subaru 2

Fuji Heavy Industries was founded in 1915. Subaru cars were first produced in 1954. Subaru of America was founded in 1968 and has its headquarters in Cherry Hill, New Jersey. American sales of Subaru cars and light trucks has steadily increased over the past 5 years with 424,683 sold in the U.S. in 2013.

In 2018, the company released its largest vehicle to date, an SUV called the Ascent, which appears to be popular on both coasts of the US.

The company markets and distributes the Subaru Symmetrical All-Wheel Drive vehicles, parts and accessories through a network with approximately 600 dealers throughout the US.

Subaru 1

Subaru FAQs

Question 1: What is the phone number for Subaru?
Answer 1: The phone number for Subaru is (856) 488-8500.

Question 2: Who is the CEO of Subaru?
Answer 2: The CEO of Subaru is Tomomi Nakamura.

Question 3: Who founded Subaru?
Answer 3: Subaru was founded by Malcolm Bricklin in 1968.

{ 28 comments… read them below or add one }

Julie May 14, 2019 at 4:25 pm

I own a 2019 limited cross trek
Has all kinds of safety features which is on of the reason I bought it. BUT A few months ago itemize it DOES NOT HAVE AUTOMATIC POWER LOCKS. I have to lock the doors manually. All my other cars did. What can you do to make this right. I’m so disappointed with subyfor NOT having this feature. Please help
Thank you


michael grant April 13, 2019 at 9:16 am

almost 8 years ago I bought a 2010 Subaru legacy for a dear friend. Love the car but , driving at night the low beam lights are Terrible. Anyway the headlights have had to be replaced a number of times & since then a recall has been issued about replacing the lights. Subaru will replace lights free of charge. Last week I brought it in for her to replace headlight and was told the Electrical Harness was burned up and also needed to be replaced . Well 190.60 later I paid to replace it . I want to know if I am Entitled to compensation for this since lights shorting or burning out has happened numerous times & the Harness is part of the lighting system .I Believe I Should be given a Cash Back ****


Dr. Richard Candig March 27, 2019 at 3:48 pm

Florida need a reply to this e-mail regarding purchase of a Legacy brought in twice for poor paint jobs. What next?


Steve Graff March 24, 2019 at 2:48 pm

Sorry I meant 111000 miles on my Subaru Tribeca with the problem digital dash problem.


Steve Graff March 24, 2019 at 2:37 pm

I have a Subaru 2007 with 11000 miles on it and now my digital dash does not light up and 2 different dealerships have told me the only thing I can do is replace it with a new one but I would have to pay the full cost to do so because it is not under warranty. I feel this is a defect which Subaru should replace at no cost to me. This is the first of three Subarus that I have had a problem with and want help to resolve this problem, if no help is available it will be the last Subaru I buy. Please help me, frustrated and upset. Thank you Steve Graff


johnathan skaggs January 16, 2019 at 12:06 am

I took my STI 2016 to the dealership and they admitted to overfilling my oil by 6qrts that is after I picked up my car from a regular maintained oil change , drove it for 20 miles before the whole car smoked out in and out of the car ,, I called the dealership and they towed the car back and gave me a rental car then try to sell me a new one … they then told me the car was fine and drove it home and it stills smells like oil … I could see a little bit over would maybe be ok but double the oil not ok… I feel like they ruined my motor and I feel Subaru should stand by there service when they make a mistake …what should I do my car that was fine is not ok now not fair they admit to way overfilling the oil what should I do thank u


Annette December 11, 2018 at 4:04 pm


My name is Annette. I am writing for my husband Andrew.
He leased a car on 11/24/2018- a 2019 Forester.
12/10/2018- My husband was in front of my house after picking up my daughter from school.

Please help us with doing something about a replacment car and to fix all damages.
We are not well off.. just making it and can’t afford all the problems – Now my my daughter is afraid to get in the car, and husband is afraid to drive it to school-SCARE to RUN OVER MANNY CHILDREN AT SCHOOL….
thank you.
Regards, Annette worry mother


Allan Sandberg September 17, 2018 at 2:29 pm

I have experienced 2 accidents resulting from “unintended acceleration”. Subaru says there is nothing wrong with the car.The car is currently at the Englewood dealer.
I am AFRAID to drive the car. I have spoken to Jody Cohn, Lisa Somers, Maria Martinez,Bosch ERA. My next accident could kill or injure someone. This is a leased car with about 9 months left on the lease. I would lease another subaru if I could just get out of my current lease.Customer service and the dealership have not been able to help me. I am just looking for an equitable solution.


Kathy Weill July 10, 2018 at 8:11 am

My Family has 3 different makes Since i bought my 2012 Subaru Impreza I have had nothing but problems Will never ever buy a Subaru again. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1


Jack Simmons June 24, 2018 at 5:47 pm

June 24, 2018

Subaru of America
Complaint Division

Dear Sir or Madam:

I am the owner of a 2016 Subaru Outback. I took delivery of the car on September 21, 2015. Starting in March of 2016, we began having issues with the navigation system; everything from the screen freezing to incomplete directions. The Navigation unit is completely unreliable. We have taken the Subaru to two different dealerships, had two new systems installed and still have the same problems with the unit.
We have been a Subaru family for years. My son, daughter, and sister have also bought Subarus based on our experiences in the past. This is definitely not a dealer issue but an issue with the product. Our next car will definitely not be a Subaru. And this is by a customer who drove a Subaru Forester for almost ten years and found it to be the best car I ever owned. I am completely disappointed and upset that the money I paid for an upgraded Subaru was a waste of money based on the performance of this GPS system. I am disappointed that Subaru has not been able to correct this problem after numerous trips to a dealer. I feel that you are not standing behind your product by providing a dependable GPS.

Jack Simmons


N.J DaPonte March 19, 2018 at 8:12 pm

Dear Mr. Malcolm Bricklin,
Had an appointment at Glenwood Springs Subaru this morning, for a air bag recall.
Was told by service desk that they could not work on it and did not want to be liable for it and cost. Because had a conversion done to right hand drive for my job. Since am hearing impaired can hear on phone, email is best for me. Can you please help me. Thank you.
Nicholas J.DaPonte


Hollie Ruehl February 20, 2018 at 9:27 pm

Looking for anyone who may have had issues with their Subaru seatbelts Fraying? We have been leasing our 2016 outback for 20 months and three times now the rear center seatbelt has frayed severely. Subaru keeps telling me that it is from outside Interference, implying that my kids are responsible. I find it hard to fathom my children being able to do anything to cause it to fray in the exact same place and manner all three times( one service advisor even suggesting that one of my children may have a nervous twitch that could be causing this).

We have three kids who use these seats daily, at this point I do not feel safe placing my children in these seats, if this has occurred 3 times in 20 months, there is a huge chance it’s going happen again in the next 18. The General manager at the faculty I leased from has told me repeatedly that a little fraying isn’t going to place my children in harm because these belts are very strong, (funny, because they keep tearing) I’m not willing to take that chance with my boys.

We have had other repeated issues with this vehicle, such as the maps and clocks on the dash freezing on trips longer than an hour long, and the phones contacts not working properly, the breaks squeal and have done so since we leased it. I guess I’m suppose to accept that this is normal, and all this is in my head, cause no one can give me any answers as to why this keeps happening. If this has happened to you please offer your feedback.

The safety of my children is my number one priority. Subaru of America, Inc.


Andrew November 23, 2017 at 2:28 am

This car can and does work in the snow and back roads of the High Sierra’s.

My experiences with Subaru is rather bleak though. That for the fact an affiliate that Subaru allows to be apart of their organization is less then honorable. In my case, not only did they put different tires on my car (AWD) which damages the car, they abused father, by sending him off with a badly damaged tire they tried to hide with polish. They first wanted to put one odd tire on the car and then put two on odd ones on it.

Though car was CarFaxed – the strike on the tire also had a rim that was scraped up. The car had been taken to a personal auto body shop. The roof has no water spots by the front hood does: meaning something got changed. Bodyshop men can see the car was badly fixed. It has shinny bolts underneath it: meaning work was done.

Carfaxed: but by Subaru of Stevens Creek A major Dealer in the bay area. I have no idea why Subaru can allow for this. AWD car’s of their make are badly damaged by putting odd tires on it. ( You can go to YELP and look at the Amount of 1 stars these people get. They will not talk to you. They use patronizing dialogue and deflection. I have recently went to Reno Subaru who professionally related to me – ( warned me about the tires) That is good to have

But Subaru CEO, if you allow an affiliate to abuse people, run them down, burn them, and then if you well, using UK language, slag you off as you try to relate to them: I have to say Subaru is dangerous place to buy car from be it used or new. In my case my father was put in jeopardy and I was. To make more painful, right now in the holidays – I had to give up 600.00 to cover for their ( underhandedness) well cruelty.

Any weak link in the chain – like this damages you all. You go read Yelp on this Affiliate…how many metaphoric black eyes can you take? You read those blogs on them, and you tell me about the Subaru family and honesty, trust and good will!

Do that for me Mr Nakamura

doku kuwaba sara made


Stella Tamez October 7, 2017 at 9:07 pm

Dear Subaru,

My name is Stella Tamez from Clovis Ca.
I was an owner of a 2015 Subaru Outback I purchased my first Subaru brand new in in 2014 From Lithia Subaru in fresno ca.

I am saddened to say, that I no longer have my Subaru as of 10/02/2017 due to a major accident that I was in. I would like to Thank Subaru for saving my life as well as my passenger’s life, leaving the accident with minor aches and a couple of scratches. I’m Grateful to say that Subaru did its job.
I was Very Happy with my Subaru. My family and I were very pleased with the confortable seating and space, reliability and safety that it provided. As soon as I’m able to, I would purchase another Subaru without a Doubt.

Stella Tamez


Mary King November 16, 2017 at 7:41 pm

I know I won’t get any good response back if any at all……I bought my first Subaru Foerster in 2016 brand new on October 31 2017 I traded it in for a brand new 2018 Foerster then on November 1st you are giving a 300 dollar visa card with any new or used vehicle after I bought a 35000 dollar vehicle because of ONE DAY I don’t qualify that is so wrong !!!!!


Grego Smith August 31, 2017 at 9:16 pm

I love my Subaru 97 Outback Legacy.And even after sitting up for a long time and it’s still in good condition. After being affected with trigeminal neuralga. I wanted something that I new that if any thing happen while I was driving my baby would hold up. I was cured of my affection and I am once again able to drive. This car gave me the confidence. Once I changed the spark plugs and wires; it’s like a new car. Runs quite. Once I can afford some tires. One day at a time. But I thank you for a good strong dependable car. I drive it to work every day. 1997, 197,000 miles, And my baby is like a time,takes a liclen and keeps on ticken.


Phil Byrne August 18, 2017 at 12:48 am

I would like Subaru head office to explain why the service intervals are different for every country ie. AUTRALIA 12,500 KMS OR 6 MONTHS, USA 7500 MILES OR 12 MONTHS, UK 7500 MILES OR 12 MONTHS, when all cars are built on same platform, same ngines, transmission, suspension, ?
I am a automotive engineer and a member of Australian Institute,
I do not appreciate being treated as an idiot by Subaru Aust.
You have great product and are destroying your credibility by these actions
Yours Sincerely
Phil Byrne


Patricia Torres July 20, 2017 at 12:33 pm

Dear Subaru:
I have had my car since December of 2012 and I love my car but I have had nothing but trouble with your service departments. The only reason we received good service at the Multi Subaru in Union, NJ (up until Open Road took over and it went downhill) was because my husband’s friend was the manager and made sure I was treated well. However, since Open Road took over and our friend left for a better job, I was given the run around by the service manager, Chris, whom I wrote a very negative review about in your survey. He sent me home with a newly serviced car that stalled as soon as I got home. I had to pay $100 to have it towed back to the shop in Union, which he promised he would reimburse me for. After two weeks of him giving me the run around, with excuses like “it’s in the mail”, “it came back”, “I need another signature”, I finally showed up for my check and he actually tried to hide from me, but I saw him through the black glass where he thought he was invisible. What a little joke of a man he was. Ten minutes later he came back with my check with no envelope and an apology. I told you in your survey about this and how I would never go back to that location because of him.

And here I am with yet another complaint about another service department and now I assume that this is just how Subaru conducts business. The Hudson Subaru in Jersey City, NJ is a rip-off, plain and simple. James and Sabrina should take classes on how to deal with customer complaints because they are completely inept and are simply liars. I won’t even call that place of business again because I can see the level of intelligence that I am dealing with. In essence, I was charged for wipers that I didn’t need without asking if I wanted them changed. I had brand new wipers that were in perfect condition, but was charged $48 for new ones by the service dept. After pulling a few of James’ teeth, he finally told me that because the wiper change was part of the service package, he had to change them because he would not get a credit for the $48 by Subaru. So instead, he threw my perfectly good wipers in the garbage and charged me $48 for new ones without authorization. So it’s perfectly okay to throw my money in the garbage, then charge me for something I don’t need because YOU won’t get the credit. Somehow I fail to see how that is my problem. Not only did Sabrina tell me it was doXXXXented on the bill that I “unfortunately” signed for, but James let out a few sighs as if he was bothered by my complaint, then told me he would call me back and get his manager to give me a credit for an oil change, just to get me off the phone. Nobody has called me back and it’s been 24 hours. This is a great way Subaru is treating their customers. I paid over $800 that day and while $48 might seem minute and not a big deal, it wasn’t their money to spend. Never again with a Subaru.


Juanita Cook July 19, 2017 at 6:32 pm

I have a 2013 Legacy . In Sept 2016 I bought a new phone. I could not get it to connect to Bluetooth. I assumed it was the phone and I played around with it and had other people play around with it and it kept giving me the message,”no connection.” As I don’t use it often , I procrastinated and finaly took it to a dealer. They concluded that it was the system not the phone and wanted to replace it for $3,000. This was early in December and I was told my warranty had run out in November.. the more I think about it, the more I think Subaru owes me Bluetooth. The car only has 30,000 miles on it and I rarely use the Bluetooth I think they should take my word for it that might Bluetooth was broken before my warranty ran out.

This is the first Subaru I have ever owned and I’ve been delighted with it until now. I hope you can find a solution for my problem.


Thomas Snowden July 12, 2017 at 9:14 pm

Your bias is glaring in ad “you can’t take that” – who screens your ads?
When you promote your brand with a political agenda i.e. race bashing/put-downs (including scenes of interracial mixing), you are promoting social engineering. Democrats have tried that for the last eight years – how has that worked out for them?

BTW: Bought my daughter a used Subie during her college years, but your current “Liberal Agenda” is offensive to many (in my humble opinion).


Jimmie Brown July 12, 2017 at 6:40 pm

I am a 56 yr old retired police officer and your commercial where you have white kids being told they are not taking things and then a black kid says he is taking the car and is allowed really has become a part of the racial problem we have in our society today. IF YOU want to be a part of the solution then you need to quit producing racially segregated and oriented commercials. I know that I am not the only one who finds the commercial very offensive


Annie c. July 8, 2017 at 5:04 pm

I’m not a racist but am simply wondering why in the commercial “Your Not Taking That” all of the misbehaving children are white and the good teenager asking to take the Suburu is African-American. It seems to me there could have been a much better cross section of your target customers than bad white kids and good black and ones, unless of course your target is African-American.


Jimmie Brown July 12, 2017 at 6:41 pm

I completely agree with your statement. as a retired police officer this ommercial is part of the racial problem NOT the solution


Lynn Chaffin May 14, 2017 at 11:37 pm

Dear Subaru
I am writing you again to ask you to stop using the commercials involving young people surviving accidents because they were driving your vehicles.They are gut wrenching. My son Trevor was not in a Subaru . He was killed 4 years ago in a wreck. It makes me feel guilty. Maybe I should have bought him one. Maybe I should buy my daughter one.
These ads break my heart over and over again. Not every parent gets that phone call . Some of us have the police at our door . Please stop them.


Daniel hinojsa March 28, 2017 at 4:33 pm

Hello my name is Diana Hernandez we bought a car in Corpus Christi Subaru ever since we got the car it’s been back and forth into their dealership to fix my complaint is other than that is the company there in Corpus Christi Tx their customer service is very poor they take forever to respond to you and to fix my car I call and call and every time is a different excuse once I took in my car for the transmission after not too long that I bought it few months they took a month to fix it every time I will call to check up on it they said they would not have time to check on it that day or another excuse the mechanic had an emergency or the mechanic was off that day so after a month they finally got to my car and fixed it but did not fix the other stuff that was wrong with it and I had mentioned it 3 times I will always call and I will never be able to talk to anybody they would just tell me ask me for my name and number and will call me back but they will never call me back I will always have to go in person but still like that they would still come up with an excuse I lost my job twice because I didn’t have a car my job requires a car to transport my clients to and from appointments or run errands till this day I am still waiting for them to call me so I can continue and fix the rest of the stuff that is wrong with my car it’s been a month waiting on the part that they order but nothing yet I went today in person and nobody ever seems to know what is going on or when they look up in the computer they find nothing that I requested to fix my car I don’t know what they’re doing but they are not doing their job right they told me they will call me back today to see what is going on why they are taking long but they still have not called me yet I can’t be paying my car and also be paying to fix my car over and over I don’t even have a year with it please do something about this service if I could I would just leave the car there since it doesn’t work and it always breaking down for different things but of course I cannot do that because it will hurt my dad credit since it’s under his name his name is Daniel Hinojosa I did the very worst thing of purchasing a car with Subaru !thank you, sincerely a very unsatisfied customer

2012 Chevy Cruze
Contact numbers are
My dad Daniel Hinojosa 956 577- XXXXX
Myself Diana Hernandez 956 202- XXXXX


Michael thompson March 9, 2017 at 3:35 am

My wife and I currently own a 2011 Subaru Forester we purchased new from Hatfield Subaru in Columbus, Ohio. We have always had it serviced at Byers Dublin Subaru in Columbus Ohio. At the 25,000 mile mark both head gaskets were leaking so the mechanics at Byers pulled the motor and replaced them. Just recently at the 33,000 mile mark i brought in my vehicle to Byers for my 30,000 maintenance check also complaining of a strange noise. They informed me the head gasket was leaking again and the noise we heard was the transmission running low on fluid. They again pulled the motor and made repairs, However, when placing the motor back in the car a strange noise developed in the engine, they again pulled the motor adjusting the tensioning on the timing chain yet the noise was still present. They then contacted Subaru technical support asking for assistance. They are currently pulling the motor for the fourth time with the intention on replacing the cylinder heads and cam shaft.

Up until now i have been in contact with both dealerships expressing my concerns. I have also spoken with customer service, a supervisor, and a manager at Subaru of America. The manager at Subaru headquarters said they could only offer me 2500.00 towards the purchase of a new vehicle The manager at Hatfield where I purchased my vehicle from passed me off to a sales associate who only wanted to sell me a new Subaru at full price to meet his end of the month February sales quota. The manager at Byers where my car is being serviced has been less then forth coming as to the true status of my vehicle and i have not heard from him as to the status of my vehicle as promised in the last four business days.

What concerns me the most is my wife and I now own a Subaru with a long list of engine problems so early in its life and a transmission which has been exposed to wear by fluid loss and after June of 2017 we have no warranty. We worked very hard paying off this vehicle early with every intention of keeping it for at least the next ten years, This was our first new car purchase and we chose Subaru because its incredible record of reliability. The current trade in value for this vehicle is 14,500 and we cannot afford to take out another loan for 10-14 thousand dollars to get the same style of Subaru we just paid off. We paid in full for a Subaru because of its name, we always had it serviced at your dealerships,and i feel we are being punished for a rare flaw which required them to pull the engine so early in its life and thus creating more problems with the engine and transmission by trying to put it back together, It is not a matter of if this vehicle will have more problems in the near future it is a matter of when and i refuse to put my wife and two children back in this Subaru wondering when the next big mechanical failure might occur, one which we cannot afford.

I am reaching out to you with the hope of resolving this issue and i refuse to give up until a solution can be reached.


Amanda Ibarra January 27, 2017 at 6:40 pm

January 26, 2017

Dear Sir or Madam of Subaru,

My name is Amanda Ibarra, I am an elementary school teacher, a mother, and I am a life-long Subaru owner. My first car was a 1987 Subaru GL sedan. When I was pregnant with my first child, I went out and bought a 2009 Subaru Forester from Modesto Subaru. What is the reason for my loyalty you might ask? That is simple, my father. For the majority of my childhood and my young adult life my father was an ASE Certified Master Technician for CARR Subaru in Portland, Oregon for over 20 years. My father is the most trustworthy person I know, and when he put his trust behind Subaru, that was enough for me.

Growing up I spent several “Take your Daughter to Work” days with my father in the Subaru shop, learning the basics of car maintenance and watching him work to exhaustion giving 100% to the company he loved because he believed in the product. When I was in the 7th grade, I was given the assignment to give a speech and demonstrate how to do a task for my class. Several of the girls in my class did their speeches on how to have a proper tea party or how to bake a recipe. However instead, I was so proud of my father and his job at Subaru that I asked him to bring his Subaru to school. The topic of my speech was to show my classmates how to do basic vehicle maintenance such as checking fluids, wiper blades, lights, and tire pressure. My father was with Subaru for over 20 years until the physicality of the job, coupled with hearing loss from the machinery, forced him to retire from Subaru.

Both my parents drive a Subaru, a 2016 Outback and a 2002 Forester. My brother drives a Subaru 2009 Legacy and my Aunt just special-ordered a brand new 2017 Forester. In all, over the past 30 years, my family has owned 12 Subaru’s…

In fact this past weekend my husband and I were taking our 5 year-old daughter to the coast for a family vacation in our 2009 Subaru Forester when something happened to our car while on the freeway, and 100 miles from home. The dashboard lights all came on, the engine knocking sound that was present before got louder, the car began to shudder, and then died completely. Fortunately for us, my husband’s quick thinking got us to a safe place off the freeway and into a parking lot near the exit. My husband and I made the decision that even though we were in San Jose, we would have our vehicle towed to our local home dealership at Modesto Subaru because this is where we purchased the vehicle and have had it regularly serviced. The vehicle arrived Saturday evening and on Tuesday evening we received notification that our car had suffered total small block engine failure.

Our car only has 130,000 miles on it. We service it regularly at the Subaru dealership where we purchased it, we get regular oil changes according to Subaru service recommendations, and have had ALL repair work completed at Modesto Subaru. Our previous interactions and customer experience at Modesto Subaru and the service center have been nothing less than excellent! We love our Subaru family. My 5 year-old daughter even has wonderful memories over the years of going to Modesto Subaru for oil changes specifically because administrator (Michelle McKinnon) went above and beyond multiple visits over the years to make servicing our vehicle an enjoyable experience, even for our daughter!! She got her paper and crayons to color, and even at times surprising my little girl with a cute teddy bear or gifts. My daughter has colored multiple drawings highlighting Subaru and its cars and given them to Subaru staff while waiting for our car to be serviced; even one time coloring a picture of the special edition Pink colored Outback with all the signatures that you had out on the showroom floor supporting breast cancer awareness . (Michelle McKinnon) even told my little girl that she was going to be president one day because she was taken with her personality and aptitude. Michelle went above and beyond when she did not have to, and we will always cherish what she did for us and our little girl to make our visit that much more special. All of the staff at Modesto Subaru have always been great, which is why this situation we are faced with now is so discouraging, because it is not consistent with what we know of Subaru to be.

I talked to my father and asked for his advice. He was flabbergasted that this type of thing happened to a Subaru and said that in his 20 years working for Subaru he had never seen this happen, not even on cars with twice as many miles and that aren’t properly maintained.

In addition, we have always noticed that the car burns oil unusually fast, approximately one quart per month. My husband is diligent with this and we always have to add oil ourselves between oil changes when fluid starts to drop. We have asked multiple times about this when we bring it in for service, but we are told by service advisors that some Subaru’s tend to burn oil quicker and that this is normal…

In response to this recent engine failure, we also looked back at our paperwork doXXXXentation from the Modesto Subaru service center and discovered that it had barely been 20,000 miles ago that our car was having the head gaskets and timing belt replaced; and the engine was apart and worked on… The cost of that service we paid was $2,500… At this point we had also reported that the engine was knocking PRIOR to the repairs AND the sound still was still present AFTER the $2,500 engine repairs. These reports are doXXXXented in the Subaru service notes. The technician noted that it would require replacing the small block engine to stop the sound. However, as we paid the hefty bill and picked up our keys, Service advisor (Steve Ford) told us that the sound was purely superficial, and it was not necessary to replace the engine because the sound would not affect the functioning of the vehicle.

I grew up with a Subaru mechanic and know what a good company Subaru is, so I trusted the expert advice, as I would have if the advice was given to me by my father. Fast forward 20,000 miles later, and we are stranded with no family car and a $4,500-$5,700 bill to replace an engine that we were told was not a problem, AND after already putting in $2,500 worth of engine work done less than 2 years ago. Definitely eroding my idea of “confidence in motion”…
When we explained this to the Modesto Subaru dealership service center (Dan), they agreed that an engine failure should not have happened especially with the Subaru name and with a vehicle that only had 130,000 miles; and was properly maintained with a doXXXXented history by a genuine Subaru service center. The person we spoke to said he would contact your corporate office and see what could be done and if Subaru could provide assistance with our problem. The answer he received was unexpected and not encouraging; and was notified that Subaru corporate would NOT help us.

I immediately informed my father and he was extremely disappointed to say the least. He was immediately apologetic that he had steered us towards Subaru. I assured him that it was not his fault and to not feel guilty. My family has dedicated 20 years of service to Subaru and tens of thousands of dollars in car purchases to Subaru and suddenly nothing can be done to rectify a situation that is not our fault and should not have happened.

After doing further research on our new problem, imagine my surprise when I took to the internet and discovered there had been a class action lawsuit filed against Subaru for engine failure related to excessive oil consumption; something we had also mentioned during our visits and were told was “normal” and for some Subaru’s to burn more oil than other cars. Suddenly I am very concerned that Subaru corporate knew there was a potential problem or defect and never informed us, especially when we complained about the unusual engine knock noise as the dealership had our engine apart with $2,500 worth of repairs just a year prior. This allowed us to continue to drive our car unknowing that it could fail at any moment. I could have been driving alone with my 5 year old daughter in the backseat on the freeway, or even turning in the middle of a busy intersection which could have resulted in a catastrophic traffic accident injuring my family and other individuals. Luckily this was not the case and instead our car seized up and lost total engine power when traffic was low and there was a place to coast safely to a stop…

Despite all this, I still love my Subaru!!! I don’t want to have to get a different car, especially since we JUST paid off our Forester just last year! I also don’t want the resolution to this situation to lead to me or my family to never buying from Subaru again. I want Subaru to stand behind their product and make this situation right for a loyal life-long customer that has done everything right to take care of and maintain their Subaru vehicle and YOUR service center, and after being diligent and notifying the Subaru service center of the chronic engine knock our vehicle had and was told it was harmless. Remember, I am an elementary school teacher, teaching children in a low socio-economic area, and a $4,500-$5,700 unexpected repair bill to get me back on the road is simply an impossibility for me on a teacher’s salary.

If something can’t be done, I will be left with no choice but to resort to measures involving social media, print media, and broadcast news. The Modesto Bee and “Call Curtis” from KCRA News 3 will be my first stops. Please believe me when I say that I sincerely and genuinely don’t want to be forced to take these actions. But I am a mother and school teacher, and I have other priorities I need to be focused on besides engine failure in a brand of car I have trusted all my life. I just want my car fixed so I can get my daughter to school and me back to my classroom for my students. Please contact us so we can work something out that covers the $4,500-$5,700 cost for a new engine and labor; and that makes things right that is consistent with the brand, reliability, and integrity that Subaru stands for.

Amanda Ibarra


Robert Tacy January 15, 2017 at 3:02 pm

To Subaru Corporate;
I would like to mention that I am on my second Outback. My first was a 2000 that I had for 13 years with approximately 218,000 mikes on it when I traded it in. My reason for seeking anot her Outback was due to body and frame rot. Other than that I had pretty much regular maintenance and was running well when I got my second one.
My issues at this time is with my 2009 Outback Limited. I just hit 1100,000 miles on my car and am told by the dealer I need to have the engine rebuilt or replaced. I find this unacceptable. I have always did the scheduled oil changes and maintainance as needed to keep the car in good running condition.
I am a single home owner and work in a Correctional Facility. I rely on having a dependable vehicle to get to and from work. I personally do not enjoy the fact that I will have to purchase another vehicle due to having my mortgage to deal with. I do not believe the condition and value of my Outback is in my best interest to put the amount of money I was quoted to fix this car.
I am seriously considering purchasing another brand of vehicle with a hight consumer reliability rating.
The purpose of this letter is what can you do to convince me to stay with the Subaru brand that I have grown to enjoy driving. I am extremely disappointed in the situation that I am in at this time. The car is currently drivable but is giving me issues. I cannot continue driving this much longer with the fear of the car leaving me with no way to get to my job.
Robert Tacy
Woonsocket, R.I. 02895
Car Information; 2009 Outback Limited 2.5 wagon
Vin;4S4BP66CI 973XXXXX

P.S. my radio now only picks up strong radio stations. I replaced the antenna amplifier and it did no good.


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