Publix Corporate Office - Corporate Offices & Headquarters

Publix Corporate Office

Publix Corporate Office Address

Publix Super Markets, Inc.
3300 Publix Corporate Pkwy
Lakeland, FL 33811

Contact Publix

Phone Number: (863) 688-1188
Fax Number: (863) 284-3302
Website: http://www.publix.com
Email: Email Publix

Executives

CEO: William E. Crenshaw
CFO: David P. Phillips
COO: Randall T. Jones, Sr.

Publix History

Publix Super Markets were founded in 1930 by George Jenkins in Winter Haven, Florida.

In 1935, a second location was opened.  In 1940, Jenkins mortgaged an orange grove to get the capital required to open Florida’s first supermarket.

In 1951, after rapid growth, a warehouse was opened in Lakeland.  The Publix corporate office was also moved to Lakeland, where it still resides today.

By 1962, there were 85 stores.  By 1969, there were 150 locations.

George stepped down as CEO in the 1980s and his son, Howard M. Jenkins, became the new CEO.

In 1991, the first non-Florida store was opened in Savannah, Georgia.  In 1993, the company expanded to South Carolina.  Expansion continued to Alabama in 1996.

George Jenkins passed away in 1996.

In 2009, Publix opened its 1000th store.  The company currently operates nearly 1100 stores in the Southeastern US.

{ 128 comments… read them below or add one }

maricela garcia July 11, 2016 at 12:38 pm

PLEASE CAN YOU HELP THE PUBLIX STORE IN HIALEAH FLORIDA 60ST AND 24 AVE.IM GOING TO PLACE EVERYDAY.ABOUT TWO WEEKS A GO I WANT TOBUY A BENN&JERRY ICE CREAM AND THE BREEZER IS EMPTY,I SPOKE TO THE PERSON WORK IN THE DEPARTMENT.AND HAS FOR THE ICE CREAM ,HE TOLD ME WE DONT HAVE ANY,I SAY CAN YOU GO BACK AND CHECK PLEASE ,HE SAY NO I DONT GO MISS I HAVE TO DO SOMETHING.THEN I WHEN TO THE CUSTOMER SERVICE I ASK FOR THE MANAGER AND I EXPLAIN WHAT HAPPEN ,SHE DONT SAID NOTHING.NOW I GO TO THE ANOTHER PLACE.I LIKE THE PUBLIX IWENT OVERTHERE IS ABOUT 20YR .PLEASE HELP THANK YOU .MARICELA

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Robin H July 10, 2016 at 4:19 pm

My bad experience at: 13752 Little Rd Hudson, FL 34667

I have had a very bad experience in that deli. We were in a line for subs, we were in the line for about 10 minutes. So there was a lady getting her meat and cheese and decides she wants a sub. So the employee named Jess decided to bring her immediately over and make her a flat bread instead of telling the customer that she has to wait in line for the sub. So I speak up to the employee and say that we were next. The employee, Jess gives me an evil look and says I took care of her over there and I spoke up and said that the customer needs to wait in line just the rest of us. Jess in turn says to her manager who was right next to her, Darcy. Darcy in turn calls for another associate to come over and help. I was expecting an apology from Jess. She was very rude. I got nothing from her. She handled the situation very wrong. Instead of telling the customer nicely that there is a line for the subs and that someone will get to her shortly she allows this customer to jump in front of myself and like 4 other people which got everyone in the line upset. VERY RUDE SERVICE AND I MAY NOT COME BACK TO THAT PUBLIX EVER. I am very disappointed with that service and with that employee Jess.

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Renate Hess June 28, 2016 at 11:22 am

We been going to Publix Spout Springs Flowery Branch for 6 Years, this store is loosing his customer service, twice I got bad meat, the bakery items inconsistent on prices to two other Publix stores, the managers changing every couple months.
Somebody need to look in to this and get it back on track!!! In the mean time people will leave the store and go to Kroger next door!!

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Fred Haltof June 26, 2016 at 6:00 pm

Using the sales flyer that goes through 6/29 I went to the bakery in my local Publix at St Augustine Beach to get a loaf of Deli Style Rye Bread, (pump/rye) they had none, Inquired as to the availability, was told we don’t make it here, have no call for it. I informed them it was an advertised item, was told they do not have to carry, stores can opt out! Excuse me, do I see a case of false advertising here! This is not the first time this has happened at this store, I am done with this one, we have two other Publix Markets, a little further, but MUCH better managed. We have a Winn Dixie here, I shop there a lot, very polite employees.

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joanne christie April 27, 2016 at 5:49 pm

For the past year i had too take back pork steak and talked rudely by the delli on numerous times. Been going there for almost 20 years. Is there new management? Im going to start going to the publix in loggers run.

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NATHAN LITTLE April 22, 2016 at 1:53 am

Quick question.
Your coupon policy states that acceptance is subject to any restrictions on the coupon..what I would like to know what does this mean. If a coupon says limit 4 coupons per transaction does the store have to follow what the coupon says or can the store honor more then the 4 in the same transaction. I had thought the words “subject to” mentioned that the store could go by the store policy or if they wanted to the could choose to go with what the coupon it self has written on it.
Thank you

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Jane Navarro April 18, 2016 at 3:29 pm

I am a resident of Town ‘n Country in Tampa, Florida and have been shopping at the Publix Twelve Oaks Plaza Store for almost 20 years. In the past, I have received coupons in the Tampa Tribune and Tampa Bay Times newspapers, but it’s been a long time since I’ve seen one in the paper. Today a friend gave me one that was in Sunday, April 17, 2016, newspaper for $5.00 off a $40.00 order. This is the second time that she had a coupon and I did not. When I talked to the store manager at Twelve Oaks Plaza, he advised me that some newspapers get the coupon because of the surrounding competition. What competition? The Publix that I speak of is at the corner of Hillsborough Avenue and Sheldon Road (taken over from Albertsons). The only competition that is there is Aldi, Walgrens (no groceries) and CVS (again no groceries). My location has Walmart (groceries), Target (groceries) and Winn Dixie (groceries) all about 2 to 2-1/2 mile radius. It might be more profitable for me to shop Winn Dixie or Target where prices are comparable or even cheaper. I think your Marketing Department should review the areas where they insert coupons in local newspapers. Or better yet, get rid of the 5-page glossy Italian ads (no recipes) that are probably quite costly. Needless to say, I feel discriminated against because I live in the area I do. My family and friends agree with me that it may be time to shop elsewhere.

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Becky Pizor March 28, 2016 at 9:38 pm

I have contacted you in the past, so this is a follow-up. I live in Boiling Springs, SC. I love PUBLIX stores and our closest one is about 18 miles away from me ( on the east side of Spartanburg, SC). I contacted before to ask if there is any chance of Boiling Springs getting a store? We only have an Ingles (local chain), Walmart, BiLo (local chain) and recently an ALDI store. We NEED a Publix! We are the second fastest growing area in SC. We recently had our main highway widened to 4 lanes. I was told in a former email that “your people” we’re watching this growth. This past week another 220 apartment, 75 patio home community has been announced. We also have several new home neighborhoods being built. ( most have at least 100 homes). As you can see we need another grocery store and many people would love to have a Publix. Your stores are far superior to any of our others. What can I do to get a Publix store in our area? Please help! Thank you.

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FrancoBruno March 25, 2016 at 5:48 pm

Went to Publix store on N. Park Road in Hollywood, Fl. 33020
Its Easter Hollyday for some … But for me its Purim Holiday ery important day… Its a out 4pm Friday I asked if they had any Challa Bread? Manage was very Quick & rude to say no. I told him its early & its the Holiday. He shrugs his sgoulders oh well then turns his back on me …Its BS. Total disrespect I hope they disaplin this guy by Firing him

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Nancy Goforth February 21, 2016 at 4:40 pm

I live in Nashville, TN and shop at the Publix on Hwy 100 since the day they opened. Glad to say I have never had a bad experience there. All the people that work there always go far beyond to make your shopping experience a very pleasant one. Especially love Cathy Price, she seems like family now. Every retail person should have to go to “Publix School”. Thank you for bringing Publix to Tennessee.

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Tammy Tamasi January 29, 2016 at 1:31 pm

I placed a deli/bakery order at the Villages Gainesville Publix. When I arrived and asked for my order I was told, by the Deli Manager, that I was at the wrong store. She picked up the phone to call another store to check at the same time another deli employee told me that my order was store canceled the day before. Basically the Deli Manager lied to me leading me to believe I was in the wrong store! When I asked what a store cancel was I was told that the store canceled the order for some reason. Then I was told because I had called and canceled it. And then I was told that they had no way to confirm the cancellation because they didn’t have any contact information for me. I was told they’d recreate the order for me but it would take a few minutes. Which made me, the order, late for the luncheon it was intended for. I was assured by both the Deli Manager and the Store Manger that I would receive what I’d ordered as quickly as possible, including the desert tray. Nope. Not only did we end up being about 30 minutes late, but the order that Publix eventually provided for us was NOT what was ordered even though I was assured it would be. I just spoke with the store manager, who had no answers because he hasn’t spoken with the individuals involved and his attitude was basically I should be happy with what I got since I didn’t have to pay for it. Originally I was told by the manager they’d charge me 50% for my order, after waiting 30 minutes they finally decided I didn’t have to pay for it. How nice of them. I’m supposed to be grateful that the Deli Manager lied to me on several occasions, I had to wait for an order that was supposed to have been ready to pick up so I could be on time for my event, and even after waiting the order I received was not what I ordered??? I’m supposed to be grateful that Publix picked up the tab???? I guess that’s why I didn’t get my actual order. What I received for “free” was much less expensive than what I had ordered.

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Shannon January 27, 2016 at 10:38 pm

Had purchased some baby formula from this location and after baby got sick we found out that the formula was expired .i called the store manger while on my lunch break advising him of this information he advised me that he still thought the formula was fine and that the smell it had was not from it being expired . ( in which is not true per gerber ) however I advised him that after I got off work I would be there to exchange the formula for some in date formula. Later that night ( 7 hours after I spoke with him ) I went to exchange the formula and once in the baby isle found that the very same kind of formula and several more were expired and still on the shelf. I looked at the other baby items such as he gerber snacks and some of the baby food and found over 25 items expired over 5-6 months and some a year or better . I then notified the manger on duty showing him these expired items and he was truly speechless . He is the customer service manger with a infant of his own he told me .so he started taking the items off the shelf . 7 hours of the store being open and notified of the expired formula and the store manger never check for other expired items ( the baby isle is very small at this location it took me ten minutes to find the items I had found ) however once the direct manger called me he advised me that store manger was a good guy that just made a mistake and that he had spoke to him about the information given to me in regards to the expired formula which is not the main reason for my concern . The once I notified the cooperate office in FL they said the store manger said he did go back to check the other baby formula but checked the wrong kind ( wow!!! ) after days of talking to publix about this formula that was the first I had heard that story!! Like I said small isle took me ten minutes to find over 25 items expired , once in the baby isle he expired formula was in the very front so no telling how many people bought expired formula / snacks /baby food … Publix wanted to express there concern and pay me 100 hahahahah !!! They were very rude and told every story in the book . My baby is still passing this expired formula so with lots of TLC we have hope it will pass soon . Please say a little prayer if you like for my 9 month old who has had a rough time with this for as j also got home the snacks I had that she had also been eating had also been expired … Moms check those dates formula has a use by date on there for a reason . If you don’t believe me call gerber or the FDA as well as your state . They will answer any questions you may have. If you bought from the baby section the month of January 2016 especially January 14-22 check your dates and your babies they may be fussy for. Reason !!!

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debbie January 13, 2016 at 8:41 pm

While in the bartow publix i found out the meat manager was being transferred to another store ,since the store opened he has been there.He has always been very helpful,always took the time to make sure all my requests were meet . Tim will be missed at that store .

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harriet benway January 10, 2016 at 5:20 pm

Over the past year I have commented that Publix has increased their prices overall considerably.The basic staples,milk,eggs bread and meats are out of line as I began comparison shopping, with Kroger. During the holidays, your baking items were way overpriced compared to other stores. I purchased fruit cake mix from Publix @ $5.69,the next day I went to Kroger and found the same fruit cake mix for $3.99, flour was on sale for $1.99 compared to $3.29 at Publix. I realize stores have different “sales”,but I didn’t find these at Publix. When I took the fruit cake mix back to Publix & told them the difference in price,& would she match Krogers price I was told “nope”we don’t do that and was given a credit. With that attitude, I have been doing the majority of my shopping elsewhere.

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bill November 13, 2015 at 7:19 pm

Today I fainted at the Brooker Creek Publix in Palm Harbor, Florida. I just want to say how much I appreciated being treated with such personal concern and support by Jerry Kingsley, General Manager, and his two assistants Brett and Dalton. They handled the situation professionally and efficiently–and in a very sensitive way. They also did not breathe a sigh of relief when I left the premises: Mr. Kingsley insisted that I call him when I got home. (I didn’t accept the offer of either Brett or Dalton driving me home; I was feeling much better after I drank the orange juice they gave me.) Again, one of the biggest reasons I shop at Publix is not just the great selection of goods and reasonable prices and the cleanliness of the store, but the very personal way I am treated when I walk in the doors. I feel like an individual and am treated with the most beautiful manners by the staff. You don’t know how curtly and brusquely senior citizens are treated, so I really appreciate a genuinely friendly smile, a cheerful greeting, and a few minutes of someone listening to me. Well done!! Keep up the quality personal relationship with the customers.

Bill Ploplis

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mahmud nabi November 12, 2015 at 11:35 pm

Negetive Rating. The manager charged me $ 36.95, where the same stuff is only $ 4.00 in Kroger. Within 5 minuts I returned the Publix, but manager said she will not return the money. I told her why she is charging so much? She said it is their policy, even the witch didnot take my discount card. It is like Robbery, Cheating the people who doesnot have insurance. I guess her name is Audrey B. I didnot took my medicine and donated the witch lady.I made transaction on 11/12/2015 @ 19:59 S0146 R161 4997 C0264
PLEASE DONOT PURCHASE ANY STUFF FROM PUBLIX PHARMECY, If I had money I would have sue the company…………….

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ben thompson October 20, 2015 at 8:07 am

Now that management doesn’t have to clock in because of salary, most are hardly there when needed. The head store manager n deli manager at store 704, are hardly ever there. I had family that worked there n was told work ethics doesn’t matter for promotions. Most of the full timers have quit or gave up their full time in the deli over these issues. Poor management makes for a poor place to work. This store is in Melbourne Florida.

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mrs. millan September 30, 2015 at 4:18 pm

I will be following up with a letter of the great team of employees you have running your publix store located at windoer square in West Melblourne, Florid. I have been shopping there for many years and have never had a bad expierence. I can sincerely say that a great number of you employees know me by name and this is something I have never experienced at any other store I shop at. For example: Jason Cohen, Nicholas Langone, and Steve Derrick just to mention a few are the most polite, knowledgeable and friendly managers I’ve had the pleasure of talking to. your customer service desk also has Mrs Yvonne Demeo, Lynsey Warner, Randy and Mark who are so pleasant and polite from the moment the customer walks through the doors with a warm welcome and even when there is mayhem going on around them. I shop at this publix four to five times weekly even though I have two other stores located closer to my home I choose to go here. Every Sunday morning I go in for my cold cuts and your deli manager Jenny Driggers is the sweetest lady, always has a great big smile on her face and goes beyond the call of duty to greet everyone and I can remember I bought something back that was done wrong and she personally checked it for me and re-cut my meat to my liking herself. ms Dayse Pittman and Bill are the other two employees in your deli department that I always request because they please their customers with pleasure. I know that most of the people love and are quick to complain on bad experiences and not enough comment on the good. I love to shop at your publix and always will. These are extremely good employees and I believe this should be noted.

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mrs. millan September 30, 2015 at 12:43 pm

I will be following up with a letter of the great team of employees you have running your publix located at windover square in west Melbourne, florida. I have been shopping there for many years and have never had a bad expierence. I can sincerely say that a great number of your employees know me by name and this is something I have never experienced in any other store I have shopped. for example Jason cohen and Nicholas Langhorne just to mention a few are the most polite and friendly managers I’ve ever had the expierence of talking to. your customer service desk also has ms.yvonne,lynsey warner,randy and mark who are so pleasant even when there is mayhand going on around them. your deli team is a delight to shop at. jenny drigger, dayse and bill are awesome. I have always been pleased with the service your store provides on a daily basis, love to shop there and always will.

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BH September 25, 2015 at 1:15 pm

I would also like to make a complaint supporting the below comment from LC. Brian Blankenship has made a variety of death threats to many women and claims to be an asset deli manager at publix and has come on to many social media platforms to make death treats to many woman in particular. As of late he has also included me into his threats. He has said if any police show up at his house he would not hesitate to shoot and claims to be able to delete any comments that may be posted to the publix site.

His death threats towards women are very planned out and in depth and I also have many recordings over months and screen shots to back up my complaint and you may contact me at any point. For the proof and evidence. As I have worked many hours each and everyday he shows up live broadcasting on periscope to make the live threats under stormchaser3488 or sn parabriantv – please please take action as he is a threat to many people.

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LC September 24, 2015 at 3:14 pm

Hi,

I’d like to lodge a complaint on one of your asst deli Mgr name, Brian Blankenship who’s stationed at Columbus, Georgia.

He’s been making threats and posting nudity videos/images on social media platforms, such as Instagram & periscope since May and August respectively this year.

He too mentioned in one of his video that he has access to the company’s main account and that he’s going to delete any complaints that will be lodged against him should anyone complained about him.

Kindly take note that some of his videos have been posted by public on streaming channel as evidence of his violent threats towards women.

It is a real shame that a staff in management level has been taking advantage of these social media to post threats to innocent beings and has brought much public dispute in the process. A couple of his social media accounts have been suspended due to the content he’s posted but that did not stop him from continuing posting his threats on several social media platforms.

Below are some of his account on various social media platforms.
Periscope:
@stormchaser3488 (Parabrian’sTV – Main account)
@Blankchief (Brian Blankenship – ghost account)
@Keith3488 (keith – ghost account)
@Chrispalmer 2448 (Chris Palmer – ghost account)
@brian31907 (Chris Jericho – Ghost account)
@blantong93 (Blanton Garrett – ghost account)
@nathan_2448 (Nathan Bernard – ghost account)
@brandonrock2448 (Brandon Rock – ghost account)

Instagram (he claimed to have created 13 ghost accounts. he kept changing the username, there’s no way of taking his ghost accounts)
@braingeorgiastorm3488

I too will not hesitate to post the videos and images of his threats on social media platform to expose him, as well as saving them as evidences.

Kindly contact LC @ l****@gmail.com as I’m one of the victims in his rampage since early May. I’ve got plenty of screenshots and video evidence to support my claims towards his harassments.

I hope that Publix management will look into this matter and not ignore this.

Looking forward to your favourable reply soonest.

Cheers
LC
24th September

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Jerome Jasseenoff August 12, 2015 at 1:23 pm

Your slogan , “Where Shopping is a Pleasure ” For Who ? When ? Where ? Have any more Jokes ? This has to be a joke! here is my experience! On 8/8/15 approx 10:45 AM I was shopping the Publix Store on Haverhill and Roebuck diagonally from the U.S. Post office West Palm Beach, Florida. When I was done shopping I went to the cashiers ? Lo and behold only one cashier #2 stall for multiple items and there was a line ? The express line had people with multiple (many ) packages. I asked a young man who was an employee to see if the mgr can open another cashier to handle all these people plus me . Well after waiting 8 minutes and no one even coming to look at this ridiculous situation and customers grumling ? I did what any red-blooded american would do ! I left the cart with all the groceries 9Approx $92.00 worth)and went looking for another market . . . .The Publix Mkt on Community Dr At Military Tr in West Palm Beach wasn’t any better this group of cashier’s collect money and have to bag the groceries as well ? ? Winn-Dixie ? What a perfect place to shop ! Cashier’s with baggers and while there were people in line they were moving very quickly ! Now, that’s what I call a pleasure to shop ! When I told my friends of my experience they said , “so what’s new ?” They shop at WalMart where there are more cash registers and baggers than any 2-3 Mkts around ! Hmmm, I’ll hafta try them. Shopping should be a pleasure BUT Not where there is a shortage of people there to take your money .I have heard stories that it takes more time to go thru the cashier lines at Publix than it takes to shop the whole store ? ? Did I do right in leaving the groceries or would Publix have paid me to return tyhe merchandise to then shelves ? ? ? Whattya think ??

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James Vargas July 29, 2015 at 4:25 pm

I recently visited the publix at 5655 Red Bug Lake Rd Winter Springs, Fl 32708. When I went to pay the cashier didn’t even do any eye contact or greeted me. I said well hello to you and he only gave me a fake sarcastic smile. For this kind of service, I might as well shop at WALMART, where at least they offer lower prices, and there customer service is no different than PUBLIX. I use to love shopping at publix, but lately there customer service has been inconsistent. The cashier was Taylor R.

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Carol thompson July 29, 2015 at 2:19 pm

I just want to praise one of the employees at the Lee Crossings Publix in Lee County Ga. She has been at the store since it opened and is always courteous and helpful. I rarely see her any more and found out that her hours have been cut and she is concerned she will lose her health benefits. Publix has a jewel in this employee and I would like to see her sweet smile more when I am there. Please treat your good and loyal employees right. Also this is the only store I see having women bag and carry out groceries and bring in the heavy shopping carts all day and then have the young men on registers. I just shake my head at this.

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Carol thompson July 29, 2015 at 2:37 pm

I failed to name the wonderful employee that deserves praise. Her name is Angela Holland. She has been there since this store opened and is the friendliest and favorite of mine along with Miss Pat.

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Wolf Lorber July 27, 2015 at 11:40 am

Attn Publix legal Dept: If you had a functional corporate contact Email number, the following comment would not be public.

As an industry leader, I am sure Publix is seeking to replace BPA-containing labels and receipts with a safer kind, in the common interest and to avoid future corporate liability.
Please also be aware that prescription labels used by (at least two) Publix pharmacies, being wax-based, are subject to have the text rub away merely from handling. This is a more serious problem with labels for 90-day Rx’s, and if a customer has at home more than one such Rx. Subject to wear-away are the drug name, dose instructions, Rx number, etc. Publix Pharmacy may not be the only one with this problem, but you can be first to address it.

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Francisco Gonzalez July 2, 2015 at 6:45 pm

The practice of making customers wait at the Deli counter while employees address the Internet orders coming in is an insulting one. If customers take the time to come in and take a number, they should have priority over customers who will be in the store later to pick up their order. I’ve brought this to the attention of the managers in Store 1429 since before the new structure was built, but now the new management deems it proper once again to ignore waiting customers while the orders of customers not in the store are served. What’s up with Publix? Today I waited for twenty minutes while two employees served the waiting customers and two more worked on Internet orders. Either hire more servers or close the waiting area and only accept Internet orders. If the executives at the Main Office don’t address this problem to the satisfaction of the waiting customers whose time is just as valuable as the rest, then I will no longer shop at that store. I walked out today without buying anything and shopped at Whole Foods where clerks are more mindful of customers at the counter. Further, when I asked to speak to the Store Manager, I was told by the Customer Service Manager that he’s on vacation, advising me that the Assistant Managers would be in the following morning if I wanted to return. Is this what Publix labels as pleasurable shopping? It’s not to me and I’m sure there are many more customers who feels just as insulted by this practice.

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Jude Ceant June 21, 2015 at 11:57 pm

Majority of the customer complaints here are tedious and unnecessary. One bad experience does not justify hating publix. When you have a problem everytime you go there then yes you can complain.

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Derick Booker June 14, 2015 at 9:54 am

I shop at store #1394 almost every Sunday. I have never had a bad experience until today.
I had a church function I called the deli at 7:13 am to see if i could place a order for 20 pieces of chicken to be ready by 9:00 am. The associate who answered the phone was very polite he put me on hold to see he return and said No the hot table items are not available until 10AM. I then said to him so i can’t purchase chicken before 10 o’clock he said no I ask to speak with a manager someone by the name of Shara answered I then explained the situation to her and she replied the same way she was very rude to my wife when she told her that she also works in the deli dept she replied then you should know. I ask to speak with store manager she said sure then return and said he was in a meeting! I hung up and called back to speak with store manager directly. I didn’t catch his name someone with very strong accent. I again explain the situation to him and got the same results. so my question is do all customers get treated this way?If i shop early i can’t purchase chicken? is it just this location. my wife works in the Deli and she says if customers want chicken at 8;00 am they do it I won’t purchase anything else for this location. I will take my business somewhere else where I feel appreciated.

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Elaine Wimberly June 3, 2015 at 7:43 pm

I am writing to let you know how much I love my local Publix store at Emory Commons in Decatur, Georgia. This is new for me, because I’ve been a loyal Kroger shopper for over fifty years. I was familiar with the Kroger layout and had settled into a nice rut.

About five years ago, though, I began to have severe back problems. To make a long story short, I ended up having a total of six surgeries on my back, and had to spend extended periods of time in physical therapy. I have had to quit driving; I now live in a ‘senior’ apartment building; and I walk using a walker.

I discovered that the people at Kroger were not very helpful as I became more needy. They are so focused on moving customers through their store in a speedy manner that there is little or no provision for handicapped shoppers.

I have only recently discovered just how wonderful my local Publix store is. Our bus takes us to Publix every Thursday. I’ve been amazed. The Manager, James Gehring is usually right up front to welcome our bus full of grey-haired shoppers, many of whom are using walkers. He and John Davis make themselves available to help us whenever needed. They help us reach items, tell a few bad jokes, assist our bus driver in loading our bus, and make our day better in so many ways. These two guys are the most visible, but all Publix employees have the same helpful attitude and even the outside vendors stocking the shelves are helpful.

This Publix store is smaller than the giant Kroger where I used to shop, but amazingly enough, I have found all my favorite brands there. I’ve even found my favorite canned Freestone peaches, which Kroger only stocked once in a blue moon. I’m a happy camper now, and wanted the Publix corporate office to know that things are going well here. Thank you!

Sincerely,
Elaine Wimberly

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Pennee June 1, 2015 at 10:03 am

Several months ago my Publix put up signs in front of the store reminding people to bring their reusable shopping bags. I thought it was a great idea but I also thought the signs should also be placed out into the parking lot so people can see them when they are first coming in and consequently can just grab them from their car instead of going back to their car when they see the sign in front of the store. And I’m sure a lot of people do not want to walk back to their car to get the bags.

I told the manager of the store and he thought it was a great idea and said he would see what he could do. But then all the signs were gone! I asked recently why that happened and was told it was just a marketing thing to get people to buy the reusable bags!

You tell everyone how green Publix is but then you pull something like this? I think those signs need to be put back up in the parking lots. It will cause a lot of people to remember their bags and save Publix money on the plastic ones. Most importantly it will help the environment.

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bonnie May 27, 2015 at 10:38 am

I will follow this up with a written letter..but..as a faithful Publix customer I was wondering WHY you chose to change the containers for your fresh fruit. Did you take into consideration your clientele. .those of us with arthritis or other conditions that effect our ability to open these containers without the assistance of a flat end screwdriver butter knife or any other tool that might work..I have been told that this is what it is and will remain as such..don’t you remember if it ain’t broke don’t fix it.

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Lisa Phillips May 18, 2015 at 10:15 pm

I llve in Sunrise, FL and today shopped in your Tamarac Midway Mall store. I notice that even though it is being recalled, Beneful dog food is still on your shelves. I notified someone named Bill who was claiming to be management, and frankly, he could not have been less empathetic or caring about the product. This is NOT the customer service Publix purports to address and I am more than turned off by both the store and its management. Someone who is reading this EMail might want to do a little research on the recall and do the responsible thing in taking it off the shelves. When I mentioned the fact that dogs were getting sick and dying from this product, this “so-called” manager, Bill could not have appeared colder. Hopefully someone will address this situatiion. Thank you for your consideration in this matter.

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Sheila Litz April 11, 2015 at 8:59 am

How can Publix justify running out of matzoh in all of Miami – Dade prior to PASSOVER. Would you run out of eggs before Easter? Horrified long standing customer. By the way…..same thing happened last year.

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Greg A. April 1, 2015 at 1:03 pm

Bad news for all of you… Publix doesn’t care!

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Colleen Dennis March 28, 2015 at 10:45 am

Does anyone ever actually answer these emails, or should I just address my concerns to a lawyer? I see a lot of shady false advertising in your ads, apps, and in stores, and I am sure ANY lawyer would love to take ANY case against Publix.

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CW March 11, 2015 at 9:05 pm

The digital coupons are a FALSE! You fail to let the public know that only 700 manufacturer coupons can be used across ALL OF YOUR STORES!Even the management team said corporate knows about it, and working on it.Your customer service team that reply to email complaints send out a GENERIC RESPONSE! Promise to follow up, but NEVER DO! I feel very let down, and feel you really don’t care about your loyal customers who take the time to let you(corporate) know what’s really going on! Adios! !!

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otilia navarro February 9, 2015 at 8:45 pm

I have been shopping at Publix of Dadeland for many years, but since they changed the Meat Manager we have seen a decline in the service, they are always out of some meat, blaming the truck for not arriving on time; shelves are empty. I have heard customers complaining about not finding the meat and how things are not the same since the previous manager left like a year ago. Assistant manager is very arrogant . If they continue like this you are going to lose many customers.

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jones January 22, 2015 at 7:38 pm

Hi. Many people love Ben & Jerry’s Coconut Seven Layer 1 pint ice cream but none of your stores in Atlanta and near by sells that flavor. We hope your stores will have that flavor soon. Many many times Ben & Jerry’s ice cream BOGO is the reason we shop at Publix. Thanks.

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Klaus Gutjahr January 10, 2015 at 5:36 am

Hello,

your WEB-Site “WWW.PUBLIX.COM” is from Germany not reachable !
This is independent of Device, Networkprovider and DNS Provider !

Other addresses like “https://publix.couponselectionpage.com/offers/all” are working.
Kind regards

Klaus Gutjahr

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Jeff James castillo January 8, 2015 at 11:29 pm

Flip bipolar crazy sex assault theft free

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debbie ciolli November 29, 2014 at 8:26 pm

Well I will Attempt to Find a Real Email for Corporate for Publix since “if they don’t KNOW they can’t Fix It..and “IT” Needs “Fixing” or They will Find themselves like the Winn Dixies here and OUT of Business. We have resided in Brevard County full time and permanent for over 31 years. We’ve been in a certain area of Brevard for over 15+ years. We have tried to SUPPORT our Local stores and truly do NOT like “WALLYWORLD” although for Pure convenience my husband will go. Now we USE other stores for a multitude of Food items so we can get the Best. I have ALWAYS Cooked for Thanksgiving and Christmas. This year my husband wanted us to go out for a dinner, but I still wanted the Left overs to give to our grandchildren. So I “repeatedly” had to Try to Place the ORDER for the so-called Thanksgiving Meal that the DELI Manager told me Repeatedly, when I asked..”Is this REAL Food and Home made?” She’d say over and over, Yes it is, probably won’t be as good as what You cook but it’ll be Great! So my husband and grandson picked up the ORDER Wednesday evening. I ordered a LARGE which was a 16-18 lb turkey, even though we have NO IDEA what Size it was, since it was NOT listed, and it wouldn’t have mattered since it was FULL of Liquid and a WHITE Substance, Looked like Crisco, have NO IDEA “WHAT” it was, but we went out, had our Meal, came home, put the TURKEY in the oven to HEAT it UP, and placed the “Home-made???” Sides in the Bag to send home with the grandsons. Well, I kept a little bit for my husband and when I opened up the “Potatoes and the Stuffing” and I didn’t even Bother with the REST, I was SO UPSET. My daughter and I are one a Vegan and other a Vegetarian, so we pay attention to the Potatoes and Veggies since that’s what WE Eat. I Immediately after she got home to Orlando told her to ‘for the boys” make sure they Put the Potatoes and Stuffing in the oven and maybe THAT would help…My daughter then asked me If I “read’ the Ingredients? I said, Yes, and have to say, when ANY “FOOD” has a LIST OF Ingredients that are LITERALLY “30” or so, geez even more than 4 is BAD..if it’s Potatoes! THATS NOT FOOD. I will be bringing SOME of it back to the store in a bag and taking the $84.99 as a LOSS and a LESSON. People Lie, and apparantly not too many Care whether or not they OFFER This “FOOD” as Home-made that is clearly CRAPOLA in a tray. I would NOT feed this to ANYTHING. So, now we will CONTINUE to go to Many stores, But Publix will NOT be ONE of them. This after a gradual but Steady Loss of Quality and Customer Service at this Publix for years now. I know why SO many people and children are sick, we have a couple in the family, we ourselves completely changed OUR DIETS because there is SO MUCH FAKE and DANGEROUS “stuff” they CALL FOOD and it is NOT< it is Chemicals and Lab created Junk that can and DOES cause More Health problems than just about anything else..think about it…More Diabetes TYPE 1 in children then Ever before, NO CURE, More A.D.D more ADHD, More Celiac, Autism, and TONS OF Intestinal "ISSUES", FOOD ALLERGIES, More health problems when it SHOULD be Less. So, while I will NEVER Trust this or any Publix again, this was a costly LESSON in WHY NOT TO TRUST Publix. Sad after SO many years of it being a Premium store to what it IS now. We are done. Hoping for a Whole Foods store near us soon, anything Natural and REAL would be a Blessing..Tired of Reading a LIST of Ingredients a Mile Long..

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I. Cruz June 3, 2015 at 12:08 am

Sadly, I have seen a steady decline in customer service in their stores, in several FL cites for years. People no longer have high standards, therefore, hiring employees who can provide excellent service is out of the question. I believe WDW is the only ones who cornered that market.

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Deb November 26, 2014 at 1:00 pm

“Poor Packaging”
Hello – I bought the already cooked sliced turkey and gravey from your meat dept. The packaging reflected sliced white turkey with creamy gravey. I opened the package and made the slices as stated on the directions and placed it into the microwave. I was really excited, as being a single person to have this gorgeous white sliced turkey in creamy gravey. but when I opened up the package and poured it into a bowl, all I got was hucks of dark meat ( not white sliced turkey) with dark peppery gravey… Very Sad and Bamboozled.. your packaging is very deceiving.
Let me just say this” My dogs enjoyed it “.. Never will I purchase a Publix brand…..

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Carmine A Martorilli November 25, 2014 at 12:15 pm

good Morning.

I live in Wilton Manors on 6th Avenue across from where a Wal-Mart will be opened in 2015.(was a K-Mart) My complaint is that I do shopping at 5 points Publix. Love the store the cashiers and the pharmacy is really great. this Publix has turned out to be nothing but a glorified 7/11. they have limited goods and I find my self going either to Coral Ridge or 15th Street Publix (just spent $120.90 there) my third time in there since Friday 11/21 My concern is with Wal-Mart opening I’ll probably go shopping there rather than making the longer trips to Coral ridge or 15th Street. I really don’t want to shop anywhere other than Publix but must say it’s frustrating to go into 5 points and start shopping and have to go to the other ones to finish. The idea of walking across the street into a Wal-Mart may be to tempting to resist. Oh by the way I live in a 150 Condominium and shopping at Publix is where everyone in pour complex shop. It would be a shame if they also end up at Wal-Mar. Can you enlarge 5 point and stock more item????? With all the new condo’s etc being built in the Wilton Manors area I’m sure it would pay to make it a super Publix.
Thanks for your consideration.
Carmine A Martorilli

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Lisa Boatwright November 22, 2014 at 10:21 pm

Well today was the worst shopping trip for me at a Dothan, Al publix by the Home Depot. I brought two other ladies with me to help learn how to shop and use coupons. After all items were scanned, bagged and started scanning our coupons a csm came over and started stating we couldn’t use the ones that didn’t have a specific size listed. If it’s a mfg coupon and it says “any” than why does it need a specific size. Also they had chinet plates on sale and a peelie was attached but was told we couldn’t use that coupon. My goodness it is on the product in your store. What is going on with this new policy? Publix used to be the friendliest store to shop, not anymore. Publix prices are always higher but I enjoyed shopping there for the bogo deals and coupon friendly but I will go back to Walmart, they price match and saving money is what I need to do for my family. We left out buggies and went straight to Walmart. The manager followed me out and said “I just want to make sure we are on the same page” I said “yep, we are, not shopping publix anymore”. I really hate this.

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Belinda Killian November 19, 2014 at 6:55 pm

I have been shopping at Publix for years. I had bought some hamburger patties that your people put together. I just bit into the last bite and bit into a piece of glass or hard plastic. I have the wrapper it came it so I will be taking it back to the where I purchased it. This could have been a critical situation. I will expect to hear from you. My phone number is 352-332-**** cell number 352-665-****. I live in Gainesville Florida.

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concern person November 19, 2014 at 12:52 pm

I do understand public is give the manager high pay .most of them are using for drug abuse. for example Jeff Nardelli. the manger of public at 1455 state road 436 ste 221 ,casselberry ,fl 32707 who is drug addict and allow young people to use drug which will destroy their life. it is shame

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a concern person b December 20, 2014 at 11:55 am

The supervisor of that manger is knowing for fact about drug problem. they know it for fact. they know the quality of food is decline because it is too expensive and many items such as fish and chicken breast is about to be rotten. every thing is fallen apart and I will not surprise that publlix is out of business

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Jo Metosh November 30, 2015 at 12:11 pm

As an English professor, I am appalled by the numerous and consistent spelling and grammar errors in most of these posts and posts everywhere. This country has sure “dummied down” in the last 20 years or so. Sad. What’s more pathetic are the thousands of Americans who insist that immigrants to this country learn to speak ‘English when the complainers have no clue about correct English grammar!

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Patty Davis November 10, 2014 at 5:03 pm

To Whom it may concern
I have been shopping at Publix’s since I moved to this town in 1986. It was always a nice experience the pleasant staff and managers if it wasn’t for the older women at check out and each department so clean and friendly I would not set another foot in that store. Now the only reason I go in that store is for buy one get one free, bakery for bread and pomegranate yogurt (ALWAYS OUT} . The had a sale 10 for $10.00 so I went to get a rain check after a very long wait only one person at 5pm . She proceeded to tell me she could only write 8 I said that makes no sense it is on sale for 10 for $10.00 . I ask to talk to manger she came up and told me the same thing. I went home and looked up on your site and it did not say that . I called the next day ask to talk to manager it was grocery manager and he told me that I was right. I feel like the office staff needs to be better informed of the rules and not waste my time. Also it was 5pm and I told the girl she needed more help there where 3 checkers and one girl in office she told me they where all at lunch . I don’t know who does the schedule but they need to get someone else to do it because they don’t know what they are doing. Another thing when I’m buying 2 carts full of groceries during holidays and I walking out the door and manager is standing there I would like if someone would say thank you for shopping here. I can go to Winn Dixie or Walmart for that kind of treatment where they ignore you and atmosphere use to be so friendly and pleasant it total has changed the workers seem to be under a lot of pressure I truly feel sorry for them. Oh am I allowed to order a case of pomegranate yogurt my family eats about 20 in a week. I was told if the item is on shelf ,which it very seldom is, you are not allowed I would like to know if this is true.
From a very unhappy customer

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Patty Davis November 10, 2014 at 4:32 pm

I have been shopping at the Palatka, Florida Publix’s since 1986 when I moved in this town. The store has changed so much these last few years . I’m going to Winnie Dixie more than half the time now. The older ladies who check you out are so friendly and all the departments. The office up front one girl and assist manger do not know what they are doing. They where pleasant but need to better informed. I went in to purchase the sale on yogurt 10 for 10 dollars well they where out of pomegranate (as always) so I went to get rain check . The girl proceeded and told me could only write it for 8 yogurts . I said they are on sale for 10 for 10 dollars that doesn’t make any sense to me . The young girl said sorry that the new rules. I ask for manager she came up and told me same thing. I went home and looked up your polices and it did not say that . I called the following Sunday and talked to grocery manager and he told me that wasn’t right they should have wrote it for 10.
I also am upset at Christmas time when you have two carts for of grocery if manager is standing by door you don’t even get a Thank You for shopping at Publix’s . I can go to Walmart and get treated like that or Winnie Dixie. The stores whole atmosphere has changed in that store where you just don’t want to go back anymore. We go there now buy one get one free, bakery bread and pomegranate yogurt. My husband comes from a very large Italian family and I cook that way for him. Let me tell you that cost a lot and I use to spend a lot at your store at least 300.00 to 200.00 a week .
I don’t know who does the work schedule but a 5:00 pm 3 checkers and one person in office I was waiting for so long I said you need more people and she said they where all at lunch at one of the busiest times in the store really some in the store better learn how to do schedule better .

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Jack nelson November 9, 2014 at 4:54 am

Jeff Nardeli ,the manger of Publix at 1455 state road 434 is a drug addict and drug is everywhere in the store. the standard of publix in cash for trash

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GLENN MILLER November 7, 2014 at 10:20 am

THE PUBLIX STORE AT KINGSWAY CROSSING HAS SCREWED UP MY PERSCRIPTIONS FOR THE LAST TIME!!! THEY SUPPOSED TO GIVE ME A 30 DAY SUPPLY OF MY SLEEPING MEDICINE! BUT THEY –NEVER–HAVE IT READY IN 30 DAYS. PROBABLY SOMEONE THEY KNOW NEEDS SOME!! I LIKE PUBLIX BUT I AM GOING SOMEWHERE ELSE TO GET MY MEDICINE! SOMEWHERE I CAN TRUST THE PEOPLE–THANK YOU

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Reginald T. Bennett October 29, 2014 at 2:30 pm

I do not know whether to complain about the new coupon policy or thank you(One competitor coupon per day). As a result, I now buy $30 to $40 in groceries at Publix at one time, and either wait to be out on an errand later in the week, or just go across the street to Winn Dixie, which I hate to do.
Gainesville florida 32608

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Sue October 26, 2014 at 12:28 pm

I love the deli online order. It saves so much time and is so convenient. Our town is seasonal and the deli lines can be extremely long. Great idea and thanks for the great service!!!

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Daniel monte October 26, 2014 at 12:25 pm

The store manager at breakfast point Panama City Beach by the name of Phil is the most unprofessional and rudest person. One thing is for sureI will never go back to that store, Ty.

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Daniel monte October 26, 2014 at 10:37 pm

That is at the pharmacy

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Concerned Citizen October 23, 2014 at 8:36 pm

Dear Sir:
As per Publix policies, please consider this letter a formal complaint against your store manager at your store in Pooler, ga
On several occasions that included October 23, 2014 I will like to bring to your attention the rude and incompetent behavior. His attitude toward Afro- American that shop at your store is outrageous. Today I witness him speak to two young Afro-American ladies like they were not human. It is my opinion that such behavior does not conform to Publix policies of appropriate behavior. I have seen these two young ladies on several occasions because infrequent your store with my wife. His behavior to me was racist and I’m a white male. If he acts in such a manner, then what will stop the other employees from doing the same. The manager followed these young ladies, made a scene checked there coupons . He is allowed to check them, but there was a white lady in front of me and my wife he didn’t check her coupons. He was saying lil smart remarks to them and even told one she was banned from the store because she told him to go to hell after she told him he was rude to the other young lady. Please address this matter before you loose loyal shoppers.
Sincerely,

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Elizabeth Johnson October 23, 2014 at 12:09 pm

I have been a loyal Publix customer for mmany years. The values are good, service exceptional, and the staff is awesome.

Earlier this year I bought some fund raiser “Enjoy the City” coupon books. According to the computer, Publix would honor the WinnDixie coupons, son it was a win-win situation, as each book had 4 coupons in it. I have been using the exclusively at Publix, keeping track of how much I am purchasing to be able to use a $5 coupon for each $30-$40 I buy, and have made each coupon use as a separate transaction per your regs.

I do not know whether to complain about the new coupon policy or thank you(One competitor coupon per day). As a result, I now buy $30 to $40 in groceries at Publix at one time, and either wait to be out on an errand later in the week, or just go across the street to Winn Dixie, which I hate to do. We are retired, on a fixed income, and gas is pricey, so I combine as nmabny errands at one time. I actually spent a good bit less on groceries this week as a by-product of your new coupon policy. I bought the coupon books in good faith, and will use them as much as I can.

Even though I should probably thank you for saving me money, I thought it was important to give you my input on the new policy. I have also shared this with the management at my Publix store

Thank you for your consideration,
Elizabeth Johnson

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Disappointed Again October 14, 2014 at 1:31 pm

Please review the information you provided and make any edits prior to pressing Submit.

Store: 788

Message:
The Online Ordering At This Publix is Horrible. I ordered 4 Separate Times This Week From This Location 788

1.)Friday, 10/10/14 at 11:41 AM Pickup Number: 788-2454 Perfect Sandwich! ON Time

2.)Saturday, 10/11/14 at 4:45 PM Pickup Number: 788-2484 No Coupon Affixed Overcharged Sandwich Wasn’t ready till 15min after pic up time..Then Made incorrectly (Manager Resolved) Left Publix at 5:30pm!!

3.) Sunday, 10/12/14 at 11:21 AM Pickup Number: 788-2491 Sandwich NOT READY! And I Showed Up 10 minutes Late to give a grace period.. Only to See my partially made sub Sitting Cold on the Station(Tenders Sub is A Hot Sub No?) The Assistant Manager Comes over to Finish the Sub I guess She Started and Began Throwing The WRONG Ingredients on the SUB. So I Stopped Her because I knew This was my Sub She Was fixing And Told Her I Requested the Boar’s Head Garlic Pickles. She Tells Me That’s What These ARE..And They Were Not.. I Order Publix Subs Weekly!! Then When She Saw I Wasn’t Gonna Back Down She Says Oh We Are Out of those Pickles. So WHy Then Not Ask ME the Customer Who is Standing Before You What I’d Like instead. Horrible SERVICE.. Told Her To Cancel My Order Went Back to Customer Service and Spoke with Angie again(Ironically She was there the day before When My Order Was Messed up) She Apologizes and Again Offers to Remake my Sub Again.. I Told Her I Would Go To the New Publix Store#1454 Because It Seems They Can’t get it Together I Can’t Go Thru a 3 Step process every time I Order.. And Left. By The Time I Was Driving out Of the Parking Lot Angie had run Me Down With a Sub.. Apologizing Again

4.) On Monday I Decided to Go to Store Number 1454 for my Online pick up a lil further from home.. But Guess What My Order Was Ready Right and HOT! Kudos to Vince Harris and His Staff Pickup Time: Monday, 10/13/14 at 1:11 PM Pickup Number: 1454-4323

5.) Pickup Date / Time: Tuesday, 10/14/14 at 11:00 AM
Pickup Name: Mona
Pickup Number: 788-2531

Came 15 minutes Late.. Sub Was ready Yayyy! But Then I get Home.. And See They Didn’t Give me Boar’s Head Garlic Pickles AGAIN.. This is WHY I Am NOW Taking The Time out to Email.. Because This is Just Ridiculous.. 3 Out of 4 Orders made to Location 788 Were Made Incorrectly What is a Customer to THINK?? What Then Is The Benefit of Ordering Online?

I Find it Hard to Believe that Something So Black and White “A Written Slip With everything that is to go on the sandwich” No Special Orders no Special Request Just Selecting From the given Choices.. and Can’t Get What I Order..! I Didn’t Take my Sub Back today Because I’m Tired of Angie Having to Go Make Me another SUB.. The Issue needs to be addressed.. Some people Won’t take the Time To Tell You Why They’ve Stopped Visiting Your Location.. Why Your Sales may Be starting To Fall off..

I’d Appreciate Some Follow Up Because This is My Local Store and I Do Not Feel Like I Should Have To Drive To A Further Location When My Location Use to Be SO GREAT. I Like My Deli Manager Michelle She’s Always Run a Tight Ship and I know That MY PUBLIX Can Once Again Be The BEST Publix in The Neighborhood But This WEEK Was A Horrible Publix Week All the Way to Down to Running out of the The Bryer’s Indulgence Gelatos.. Not a One left on the Shelf..

If There is Any other information I Can Provide You With Feel free to Email me or call me At the Contacts Given.

Thanks For Your Speedy Attention to this Matter..

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Sharon Giles October 11, 2014 at 1:51 pm

I just finished shopping at the Lexington, SC location–the bagging load has gotten out
of hand–I had a 48 oz bottle of Wesson Oil, 2 30 oz. bottles of Ajax dish soap, and 2 32 oz. bottles of All Laundry Detergent in one bag. Then I had 4 lbs. of sugar,
3 16 oz. bottles of salad dressing, and 1 6 oz. bottle of olives in another bag. This is not
the first time the bags have been overloaded and I am now completely fed up with this
situation. All the Bag People need to be trained correctly!!!! I love Publix but if I do not
see any changes I will go elsewhere to spend my hard earned money !

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John October 8, 2014 at 5:41 pm

i have lived in South Florida for 32 years. I have lived in my current neighborhood in Sunrise, Florida,for 28 years. For decades we were loyal shoppers at Publix. We always felt welcomed and were assisted, all employees were pleasant and helpful. In the last two years the employees seem to be much less helpful, including management. We never went to Winn Dixie before but they have surpassed Publix with customer service and providing a positive pleasant atmosphere in which to shop. It is a shame but there are too many situations to share for explanation. Publix used to be home to us. NO MORE! I go rarely for a few specials. But both Winn Dixie and Wallmart have more product selection, better customer service and much better prices. It’s like loosing an old friend.

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Ms Tasha Wilchcombe October 6, 2014 at 10:47 pm

Good night I’m hoping someone reads this. This is my 3rd problem I’ve had at Publix , on a Sunday around the middle of August went for ground beef for spaghetti there was not a single pack available, looked for someone in the meat department no one, so I end up buying ground turkey, 2- why is the price of watermelon and peaches so expensive considering they come from right here in Georgia, who pays $7 plus dollars for a watermelon. 3. I just left Publix with the worst cashier this Monday October 6 at 9:10 pm, this young man was just down right rude he had such an attitude I said to him I see you’re having a bad day but it’s almost over, he had a smart remark for that, so I’m finish baggin my grocery and he drops my receipt on the counter I give him a smile pick up my receipt and he goes sorry mam which was BS. His name is Darren store # 1056 Atlanta Georgia. I live in Miami Florida so I know how Publix operates, sometime should do a surprise visit to this store, you won’t be happy. I’m return a peach after looking at my receipt 1 one PEACH $3.35 how sad is that!!!

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Julie September 1, 2014 at 11:57 am

Good Afternoon,

My family and I will be visiting Orlando, Florida next Thursday from the UK. I have already purchased 2 helium balloons for our children as a surprise for when we arrive at the villa we are staying in.

Is it possible I could take them into the Publix store near us (on the 27) and have them filled with helium?

Julie

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Becky McLaughlin August 30, 2014 at 8:20 pm

I love Publix!!!! But….why is it I have a store 1 mile from me and I have to drive 10 miles to Jay Roughton’s store on Peachland to find the service I am use to after 45 years. Here is why: I arrive at Publix on Toledo Blade at 7:30 pm to prepare for a big event tomorrow…. I wait 12 minutes in the deli because they have only 1 employee… The young man was doing the best he could but there were 6 people in line…. Then I get to the produce department and it is ransacked…. No Romaine lettuce, no pickling cucumbers, no sweet onions… So I ask the clerk in that area and his reply was that it was a really busy day…when I ask for the department manager he said he was on vacation….. So when I check out I asked for the manager…. Told him I wasn’t one to complain but that I was going to have to return to Publix tomorrow because they were out of most produce… His name was Dustin and his reply was “food is ordered by people and machines”. Never said he was sorry…. Just left it with his one comment….. That brought me a lot of consolation…. : ( why be open if you don’t have staff or product???? This store is an embarrassment to your organization. I am a Publix stockholder and this isn’t the way you have trained us in the past. I look forward to hearing from you.

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Rosy Ramos August 21, 2014 at 11:10 am

Hello. I would like to know if this company would consider bringing a store to Puerto Rico. I love this supermarket!

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R E SCALLAN August 17, 2014 at 7:07 pm

THIS IS REGARDING THE STORE AT11851 PALM BEACH BLVD,FORT MYERS FL.
This is the second time in the last two visits that this has happened. Today, a woman was told by the cashier that she did not have one product that she had presented a coupon for. The cashier left her machine, and went looking for the item. She simply left all of us in line. I had already put my items on the conveyer belt and so I waited….and waited. Finally, I just walked out of the store. As I said, this is the second time in the last two visits. Is this Corporate policy? Store Policy? Or just the thoughtless actions of the cashiers? What about the other people in line? How is helping one person and making many wait good customer service? I truly believe this has to stop. If it does not, I will not shop at Publix anymore. Period!

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Elder Michelle Kee August 9, 2014 at 2:44 pm

In the aftermath of Hurricane Ivan and Katrina, many residents along the Gulf coast found themselves affected tremendously by the storms. Months would pass before the socioeconomic and emotional distress would be felt from those displace. Many in the community coped hopelessly with depression, anxiety, ,suicidal thoughts, which became unbearable by the loss of economic provision, all these stressful situations served to leave the community feeling defeated with no senses of direction.

Our vision is to strengthen and encourage the spiritual, mental, physical, and social well being in our community, and will reach a culturally diverse community, which includes families, single families, young adults, and teens.

Our organization assists individuals with high school diplomas, General Educational Development (GED), resume building, basic job skills, and proper interview techniques, single parents, and those who have been incarcerated to educate and reconstruct their lives that they can give to their families and communities. Lastly, our organization assists with child care and parenting skills.
Our organization, Living Water which is recognized as 501 (c) (3) not-for-profit organization Federal ID number 59-3425931 is contacting your organization, Publix about assisting us with donations or gift cards that we may continue to help or community with its growing needs
Thanking you in advance. I can be reached at (850) 356-xxxx at any time for additional questions.
Sincerely,

Elder Michelle Kee

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Danielle August 1, 2014 at 5:39 am

I visited the store located at 14641 Biscayne Blvd N Miami Beach, Florida 33181to pick up a few sale items. I was met with the absolute WORST customer service EVER.
I frequent this store as it is the store nearest to my home, I am familiar with the practices. I attempted to purchase some Viva Paper towels, Wisk Laundry Detergent and Right Guard. This store only allows patrons to purchase 5 sale items in a transaction/per visit.
I went into the store earlier today and purchased some Always, Right Guard and Wisk. I returned this evening and was completely embarrassed by the treatment that I received. The cashier called over a manager who proceeded to tell me that I am not allowed to shop using coupons because I had already been in the store today. That I am free to purchase the items of my choosing if I opt to purchase them minus the coupons.
I am a single mother of three; I shop in Publix stores exclusively on a weekly basis. To be embarrassed by a store manager and told that “I am sure that you will not be able to get this stuff minus those coupons, if you can feel free to do so, if you can’t I am sorry, but I can’t allow you to use any coupons in store today”

The store manager Laveda clearly had no idea what items I purchased earlier in the day. I have reviewed the Publix coupon policy and it does not state anywhere that a patron can not use coupons in store twice. Her behavior was an embarrassment to me and your organization as a whole. It is unfortunate that Laveda opted to abuse her power in the way that she did. It has put a sour taste in my mouth because the entire incident was totally uncalled for.

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Suzette July 14, 2014 at 12:18 pm

I have been a loyal Publix customer since I was a little girl, 17 plus years. It has always been my families grocery store due to the excellent customer service . It truly makes us feel so comfortable and we trust the Publix brand. Until this past Friday July 11,2014 . I am never one to complain but I just cannot turn a blind eye to this terrible incident. I went in to do my weekly grocery shopping at my regular Publix store at, 4402 Curry Ford Road Orlando, FL 32812 location, and noticed there was a sale on a particular item that I purchase quite a bit for my family (CapriSuns). The sale was for $1.79 and there was an instore coupon for $1.00 off each. When I went to grab this item it said it was limited to 2 boxes per customer. Which I did pick up 2 boxes and so did my partner. When I went to the register to pay for my groceries , the store manager Manuel Aybar approached me and told me that as of that moment we coud only purchase one per day which is not what the sign said. I proceeded in telling him the sign clearly said 2 boxes per customer and offered to show him. He said he didn’t care what the sign said (not a very pleasent way to be speaking to your customers); that he was only allowing me to purchase one unless I walked out and back into the store. Then I could go get more or make the purchase in separate transactions and then he walked away. I proceeded in following his instructions to make my purchases on separate transactions and then he came out of his office infuriated because I was still standing there making my purchases. Then he proceeded in telling me that it was only if I walked out of the store and walked back in humiliating me infront of my family and the rest of the publix customers that evening. I went ahead and walked out and back into the store like he told me and then he yelled at me and said, “Make sure you never come back to this store I will be notifying all my employes and managers”. When I asked why he said, ” because I can”. As you can see from this situation that is NO WAY to speak to anyone much less a loyal customer. My only crime was to go buy my groceries that night while he was working . I understand that everyone is entitled to a bad day but that is no way to tread your customers. All I wanted to do is purchase my weekly groceries , however I was treated like an animal. Your brand is so well known for their EXCELLENT customer service do not let one rotten apple spoil the rest. This is not how you want your brand to be represented. This is uncalled for and not acceptable behavior specially from a so called manager that is supposed to be seating a good example to their employes. I am embarrassed and very disturbed by this situation. I expect this inhuman behavior to be rectified.

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Dwayne Meighan July 11, 2014 at 9:30 pm

The store 0620 dont drug test there customer services rep, some guy in
His early 20s with glasses there bragged to my 17 year old daughter
About smoking pot and dranking n night clubs in Miami on the
Weekends,and even offer her to come. My family and i will
Never shop there again.

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Julie July 7, 2014 at 7:14 pm

I was extremely disappointed with the way I was treated as a customer at the 2724 Hillsborough Avenue location. I had a seizure due to my medical condition a while back in your location. Since that occurred, the majority of the staff showed an extreme amount of disrespect to me. I never know how the trip to the store will be. It’s always 50/50. Half of the time, you get decent service and half the time it’s horrible. The cashiers seem to be mean to some of the baggers and older-aged employees. The employees like Jason ( who I believe may be Autistic) is always nice and helpful, yet he’s mocked by cashiers and other employees in front of customers. Other employees, who are older aren’t treated nice either by fellow employees. It’s sad to watch and hear. I’m done watching the mistreatment of the employees who work the hardest including Cholie who helps me to get the items I’m looking for. My last and final experience was with a cashier Yuliedy on 7/5/14. The cashier was busy in conversation with her customer whose items were already rung up and paid for. I had to wait and wait and wait. When I finally spoke up, I heard some laughter and nasty comments about me. Both women ( the cashier and customer ) didn’t realize that I speak Spanish as well. When my items were finally rung up, the cashier forgot to ring up my water that I had to point out to her. Because she forgot, she had to ring up a separate ticket just for the waters. There have just been too many bad experiences at this location. I’ll never go back. I may visit the Publix on Nebraska Ave. in Tampa, but once Winn Dixie’s open, that’s where I’ll shop. Possibly, Walmart locations.

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R. Dunn July 3, 2014 at 4:43 pm

Why have you discontinued Pickapeppa Sauce from your condiment section? My store says give them a line number and they will reorder the product.

Can’t understand this item would be missing on a holiday weekend.

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Clete Munson June 27, 2014 at 9:56 am

I visited deli department at your store in Wellington, Florida the other day and was impressed with a fellow named Mike Benvenisti. I had a complicated order for an important dinner party and was running short on time. My man Michael organized and executed the order to perfection, even coordinating my order with the seafood department. What a guy! Kudos to your human resources department for hiring that guy.

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Mrs m June 22, 2014 at 7:58 pm

I was in your store 1196there was a young man named jay that really went out of his way to help me .i was having a bad day to begin with an the bakery was out of the rolls i wanted so upset at this point. I moved on to the produce department there is jay.Jay said hello they to did not have what i wanted but he saw i was upset an gave me great ideas for dinner for my family .jay really went out of his way to help ,then i go to the seafood department an no one is there jay sees this runs over behind the counter apologized an got me what i needed really made my day he is the reason I shop at publix an will continue to as long as people like jay are here thank u Mrs m

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Colleen May 26, 2014 at 11:52 am

What’s happened to the Publix brand skim milk in the big plastic/ handle containers? I had to look twice at the expirery date …. It has a strange ” off” taste… chemically or plastic-ey. We tried 3 diff times…thinking it was us. It’s not,& there’s something changed as far as this milk goes . Blechhhh.

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nazir May 18, 2014 at 8:33 pm

Recently I have a complain with customer service about location shopping experience,it is very sad,the authority did not take disciplinary action ,nor they follow-up with the customer to resolve the issue.

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Dan P May 15, 2014 at 6:22 pm

I have shopped at a number of.different grocery stores in the past. The Store at Twelve Oaks plaza / Tampa. (Off waters & hanley) . This store is by far one of the best to shopat
I found every employee from bagger to GM they go out of there way to help out. Speaking of : prescriptions, The store Mng Tom Rorssel listened to my problem of trying to get my issue handled it is it true professional. Spoke with the Asst pharmacy manager. Chris and he listened & came up with a solution for me to come back t on Wensday. To speak with the new Pharmacy manager , now my situation has been cleared up but I have all the confidence in the world. It will be.. taken care of.. You don’t realize how good it is until you go to another grocery store. And see how other employees act there to appreciate how.good Publix really is. After a tough day at work i know that when i go in to that store i will always get the best service. Im a happy customer. I hope this store gets recognized b
I wish everybody that shops can see and feell good after your finished. Props and Thank you.

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Cristy May 14, 2014 at 7:25 pm

In store 1386 there is this grocery manager named Nestor Aguillera and he is the grocery manager. I am tired of the way he acts to the employees and treats customers. During work instead of helping in the grocery department he is playing around with the lady coworkers and drinking cafe while he is supposed to be working. He does nothing but yell and get mad at his coworkers while he is no one to talk since he is never around to help. When someone comes with coupons he does not accept them wheater real or not. He talks to customers with attitude and with out a care to them.

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Larry Pic May 14, 2014 at 3:21 pm

My wife uses pain killer drugs which I get from publix. When I pick up the medications they as me for my home address so anyone in the area knows where my home is and where the drugs are kept. Many people are getting robbed for these drugs. I would rather they ask for ID then verbally giving my home address for everyone to hear. Someone with my home address could break in just for the drugs.

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pharmacy employee March 25, 2015 at 12:37 pm

We always verify home address and DOB to ensure the bad we are holding is in fact for you. If you are not willing to give your information (you can whisper it…) then you cannot pick up your medication.

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MMKNIEST May 12, 2014 at 2:25 pm

I was prescribed Tramadol/Ultram for pain (back and knee) also Methocarbamol/robaxin Mild muscle relaxer for spasms. I noticed when I got them and put on my tall dresser in my bedroom that through the orange bottle they sure looked A LOT alike. But didn’t pull them out and compare. I did open the ultram because I never seen one look like that. I later looked it up on line the numbers on the pill and couldn’t find it for ultram. ( I know there are many distributors and can always look different) I had not seen ultram in a few years so excused it and assumed they are from another distributor. Since we were doing the yard sale last week I had the ultram in the shop where I had been working for the last week. (also on Riley’s furniture) as you guys seen when you came by the other night. Well I had left them there, he only wanted me to take those during times I was having more pain. With all the lifting and bending out there I needed them then. I call last week to my doc. that the Ultram wasn’t helping my pain very much could he give something else. They wrote a different script. for Norco friday. Picked it up and filled in Huntsville. I had gotten a robaxin out a few times for the muscle burn. Yesterday I was in the shop starting back on the furniture and seen where I had left the Ultram (on that table where the Jewelry was) and then really noticed that looks like the same pill as the Ultram. So I took it inside and grabbed the other bottle and compared (and yes they are Identical) I call Publix. I then google the pill number and robaxin and found it there. They asked if I could bring them in that they should not look a like. So I did, I wanted them to confirm that both of these are robaxin and know of the mistake made. No wonder the Ultram didn’t help the structural pain all I had was Robaxin in both bottles. As soon as I walked up and said I had called the Pharma. said I checked the count for Ultram and it’s perfect. Took the bottles from my hand and didn’t confirm what I had in them but said yes I don’t know how YOU would have got these mixed up like this. EXCUSED ME!! I said, no ma’am I didn’t mix anything up you are not going to do that. She went on to tell me how there logs are etc. that I don’t know what to tell you. I said back I don’t know what to tell you but I haven’t mixed anything up and I haven’t had a prescription for Robaxin before or any prescription for pain meds or muscle relaxers in a very long time a few years or more. So how is it that I have almost double here of Robaxin that I should have? She was all about and is still via the call I just received saying they left the store right and are no longer. She also just claimed that she consulted with me on that med and I assured her she did NOT. She called my doc. to inform them and her magn. she claims. I just let her know I know that their checks and balances are not flawless, although she strongly want’s me to believe they are not. I got the pills out a few minutes ago to take pictures because I forced her to bottle them back they way I brought them in and they both have far less in them. I would have had 120 robaxin with both combined and now have just over 50. YEA something ISN’T RIGHT. She insulted me from the start and on this call said I truly believe you feel they left here wrong but they did not! I stated so what you are saying is the 60 Ultram was pored out somewhere and I halved the two bottles. I’m so irritated at this right now.

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MMKNIEST May 12, 2014 at 2:29 pm

When I refer to you guys, this was a post on social media to someone friends who know me.

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Betty May 8, 2014 at 1:38 am

I’m so tired of going to my publix @ “14599 S Dixie Hwy, Miami, FL. 33176” and seeing a manager Over working the employee like slaves, it breaks my heart. I mean really they need to higher more employees! ×-\

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Penny Sellers May 3, 2014 at 11:38 am

I ordered a birthday cake on Thursday to be picked up at 10 am on Saturday by way order from your mccalla Alabama store when I got there was not ready they had to do my cake right them and pretty crappy too cake was $51.99 I will never use publix at mccalla again they were very rude wanted to know if I was at right store

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sarah April 18, 2014 at 12:55 pm

Your store at 3400 N. Federal Hwy., Ft.Laud. needs a lot of help! Literally! This was my third visit that required me to pack my own groceries. Glen, a manager saw me (and other patrons) packing groceries and did nothing. He might have been on his way for a cigarette break…. You can tell by the smell of his shirt. Where was Frank the manager? Probably bullying long time employees not to talk to customers! What happened to this store? Your competitors treat customers better than this management team!

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Zalene April 1, 2014 at 3:25 pm

Publix in Gainesville Florida 1302 N. Main Street. Called the corporate office to talk about the front in Manager in this store regarding her customer service. I have just received a phone call from the front end managers’ mother. She called my job asking to speak with my husband wanting to know what the problem. If you called to make a complaint about one of the employees in this store you all of a sudden get calls from random people who makes threats. The store manager Ron Umpleby should not give out information like this.

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karri April 1, 2014 at 12:10 pm

Store 385. vero beach south vero square. The Store Manager Mr. BridgeMan is a very Rude , guy with no Personality , HE doesnt take the time too listen to his customers complaints ive been shopping here for several years and never seen such bad service the customer service isnt what it use to be , he needs to be DEMOTED back down to an ASSISTANT because its quit obvious he doesnt care about the store just his PAYCHECK….

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Tonya March 25, 2014 at 6:52 pm

Recently, Publix cashiers in Plantation Florida (University Drive and Peters Road, Broward Blvd. and 70th Avenue) have not provided good customer service. My thoughts are that they are inexperienced and left to their own devices. Listening is a key skill which every Publix staff member should utilize especially in the business of satisfying customers so that they would want to return to the place of business. The first cashier could not understand a simple request to not add an additional item to the first transaction since I needed to have it as a separate transaction. The second cashier was asked to wait for one minute before beginning to cash but thought it was a joke. I wonder if the President of this company shops at any of the Publix stores since customer service is poor and they are walking out the door unsatisfied.

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Alfred Schepis March 3, 2014 at 5:26 pm

I recently changed insurance companies and decided to transfer my prescriptions from Walgreens to Publix. Do yourself a favor and don’t make the same mistake I did. The high dosage of a medication I take required an authorization from my doctor. Publix faxed my doctor a form with the phone number for my insurance company. Four times. The problem was that the number they faxed him for my insurance company was incorrect. At no point did they ever decide to contact me or escalate. Meantime, I ran out of a vital medication. When I went into the pharmacy they offered me four or five pills to “tide me over” . When I contacted my Ins co. the gave me the correct number which I provided to my doctor. The insurance company also advised me that Publix could have given my a 90 day supply without approval. I’ve spoken to John, the supervisor but my problem remains unresolved. When I try to discuss it with the staff at Publix they get this glazed look in their eyes and shrug their shoulders. Do yourself a favor and don’t make the same mistake I made. Publix cares little about your health.

Al Schepis

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Ann Ballard March 3, 2014 at 2:04 pm

I have just returned from the Publix store in the Seven Hills Shopping Center at the corner of Mariner and County Line Road somewhat upset. I went to buy tickets to the Strawberry Festival only to learn that we are unable to purchase them in Hernando County even though the advertisements do not state such a disclaimer. I was told by the staff that they will probably sell them next year – that really helps me now. If you are not going to sell tickets in each county, please make it more clear so that me and others do not waste our time and gas.

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gabe massaro February 22, 2014 at 4:02 pm

I RECENTLY RETURNED HOME FFROM VISITING MY DAUGHTER IN Orlando. WHILE THERE I FREQUENTLY SHOPPED AT THE LOCAL PUBLIX. THE STAFF WAS EXTREMELY FRIENDLY AND HELPFUL. UPON RETURNING HOME TO NEW PORT RICHEY I WENT TO THE LOCAL PUBLIX ( RIVER CROSSING AND LITTLE ROAD). WHEN I COULD NOT FIND AN ITEM THE CHECK OUT PERSON TRIED TO HELP AND WALKED OVER TO THE DESK AREA.. AFTER SOME TIME I WENT TO THE MANAGERS DESK AREA AND ALSO WAITED TO BE ASSISTED. ONE PERSON WALKED AWAY AFTER SHE HELPED ANOTHER CUSTOMER, JUST IGNORING ME. FINALLY I CALLED TO A NEARBY PERSON FOR HELP. THAT PERSON CAME OVER AND QUESTIONED ME IF I CHECKED THE SHELF ETC. ETC. ALL UNNEEDED AND UNFRIENDLY. THIS MANAGERIAL STAFF NEEDS SOME INHOUSE TRAINING…….

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Frederick January 15, 2014 at 5:10 pm

My wife and I have been customers of the Publix on Havendale Bvld, Auburndale FL for eighteen years and have always found the staff there to be Pleasant. and Helpful. and we are very happy.
From time you do stop selling some of the products that we like and have to go to Wynn Dixie.
We appreciate that you have decisions to make on products and you have the knowledge of the sales of products and you will change some from time to time.
You make the best bread in the business. We buy the five grain Italian which is excellent. However we have to put up continuously with misshapen loaves probably because they are sliced whilst too warm or the cutters are not sharp enough. Which is a shame, Especially as you are you are currently advertising how good your bread is. Please get this sorted.
Otherwise we are very happy with the Publix experience.
Frederick

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Nikki January 15, 2014 at 2:10 am

All of the people on here are crybabies! I come from central America, where we live in huts and dirt floors. I would love to have it this good for my family that still leave in Panama`. I do what I can to help my family. I came on here to find out about selling things and began to read the complaints of you all! It makes me sick! Be grateful you have a freaking store to buy food, you selfish, greedy, stuck up, money hungry, rich b*****, crybaby, always looking for a hand out psychic vampires!! No wonder you have homeless people. You guys suck the energy and life out of each other, because it is never enough. It is always ” I want, I want, I want, ” attitude. In the end of all this, give me more attitude, people lose their jobs and homes. If you would stop the nonsense lawsuits America’s economy would improve. If you feel you are being harassed, stop dressing yourself and teens like w****s. Men catcall all the time. If you are not dressing like a sl** and you still are getting catcalled, then stand up for yourself and kindly tell the man, you do not like it and then complain to manager if they work for Publix. If you feel a store is racist, start your own store and hire who want. Stop the complaining, unless it is serious and harms you or others. Start humbling yourselves people!! Wake-up and know the world does not revolve around you. BTW, I have produced a product that I hope to see in stores one day. I decided I wanted better for myself and did something about it!! This country offers the resources to make a change! Stop whining and do something to improve the things you don’t like!

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Nikki January 15, 2014 at 2:12 am

second sentence I found an error not leave in Panama` but live. My bad.

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Sue May 29, 2014 at 1:55 pm

Ya Know, Its people like you that makes my blood boil!!!!!!! You NEED to go back to Central America where you belong!!!!!! This is OUR country for OUR citizens!!!! we may say whatever we want as an American Citizen, It’s called “FREEDOM OF SPEECH!!!!!!! GO BACK TO WHERE YOU CAME FROM IF YOU DONT LIKE WHAT WE HAVE TO SAY!!!!!!!

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andrew January 8, 2014 at 12:35 pm

Aberdeen square in boynton beach fl dropping the ball. Yesterday half hour lines. Today they wanted me to wait 20 minutes to cut chicken in half. No time for this. In the old days the employees were so much better. Turning in winn dixie.

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Seth Burch January 7, 2014 at 4:02 pm

Dear Publix,

Whats going on with your brand of whole chocolate milk? It used to be my absolute favorite but in the last two months ive had switch to Tru Moo. Something about your brand lately tastes spoiled or something weird. Its just not the same as i remember. Im even lactose intolerant but would risk ill effects for just a taste of the rich creamy chocolatey publix chocolate milk.

Sincerely,

Seth Burch

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Rev. George Brooks December 27, 2013 at 10:11 am

This is to inform the Publix headquarters that on just being made aware of Dwayne Wade of the Miami Heat’s association with your company, we are now informing him, as well as LeBron James and other players, of the racist hiring practices of Publix, which does not hire blacks as cashiers in some of your stores. With one being here in Murfreesboro, TN., in which we have been complaining about, located at 1731 S. Rutherford Blvd. And our newsletters and calls to Mr. Wade and others, will be made public for all to be informed about Publix racist hiring practices, here and elsewhere. — Rev. George Brooks

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Nikki January 15, 2014 at 1:31 am

Rev. I do not believe this. With the diversity in GA and Publix operating 100% all Black American, I find this a bit odd or highly not likely. There has to be something more to this story. Who is getting paid, when you get what you want? Rev you ought to know better anyway, Christians are not supposed to sue and by this comment, you are setting one up.

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Tamika Barber December 22, 2013 at 8:40 pm

I LOVE my Publix! Sanel T. and Andrew M. at store #1329 s. Missouri Ave, Clearwater, Fl really made my day when the store didn’t carry the breading I was looking for. He offered another brand free and was ordering the brand I wanted.

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Annie Bacon December 3, 2013 at 12:48 pm

Last Wednesday,waiting for a manager to assist me in finding a Hot Roll mix, at the service desk a white customer was trying let the mother (black) know that she observed her teenage daughter pulling things of the shelfs onto the floor. When she observed the girl opening a product and pouring it on the flour, she approached and asked her if she had paid for that product. The black teenager laughed at her and started to leave when the women said we need to find your mother and go to the service desk. What I saw was th black women telling the white women that she had no business treating her daughter in that manner. The whole time the teenager is just laughing at women. I really felt bad for her. Because she thought that she was doing the right thing to tell customer service. When Management came, a black man, the wihite was tired for having the black women in her face. When I foung the customer, I told her that she was ritght to report the teenage delequent. To my surprise, when I went back to the customer service, the black manager was boxing up their groceries and laughing and carrying on like they were best friends. He walked out with the delequent and her mother with their groceries acting like nothing had happened. I cannot return to a store that caters to people that can not abide by any civil law. I think sometimes that peple are afraid to say anything. I was raised differently. If it were my teenage daughter, she would be on her way to child lock up. The mom is this case knew her daughter would get away with it. Good luck with all the delequent teenagers that will ruin your stote. This store is on Perry Parkway in Perry, Georgia.

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Michael Bagenstos November 20, 2013 at 10:36 am

I have been a customer of Publix for many years. I have been going through a divorce for over 7 years. I have not said anything until now about the treatment of the woman I am with now by employees of Publix at Sandalfoot and hwy 441 in West Boca Raton. But it has come to the point where I have to. I have met with managers of the sandalfoot Publix about this issue many times but to no avail. My hope to be ex wife has been an employee of Publix for several years. I have had several friends and neighbors complain to me that this cashier, Linda B. always speaks of her divorce and how her husband is a child molester , wife beater, an alcoholic, drug addict and I left her and took all the money when , in fact I have taken GREAT care of my children and her to the toon of $3000 a month for two children. I have not drank alcohol for many years, don’t do drugs and certainly don’t mess with children. We have been through two social studies and in both I was to be awarded total custody of my children. I have had D.C.F. , Sheriff’s dept. and several other entities such as the court system investigate her and I and the children and all found that the better place for the children is to be with their father. I have had TOTAL custody of my children for the last 2 and a half years do to the results of all professionals involved. Now it has come to this cashier attacking our friends and the woman that I love and am with and involving Publix managers that have no idea that the truth is so diff. than what is being said by their employee but no one in the Sandalfoot Publix wants to listen. Just Friday the woman I am with went to the Sandalfoot Publix and took a neighbor due to her car not operating properly and was confronted by Linda the cashier out in the parking lot. The sheriff was called and these two ladies, that are my neighbor and the woman I am with and love that did nothing. A manager named Ginithe M. approached the ladies stated that you need to leave and then proceeded to tell the woman I am with that she called their employee a bitch, when the manager did not hear a thing and would not have heard it because it didn’t happen. I have been slandered for the past 71/2 years by this cashier using Publix as her perfect avenue to spread her propaganda and Publix letting it happen the whole time . This is not about me, I have heard it all and have learned to live with people asking me to explain the behavior of her, it is about all the nice people that has had to put up with this issue while attempting to just shop at their local Publix supermarket. It is so unprofessional to condone this behavior in a business setting and If I had a supermarket I think that I would want to take care of the concern.
Thank you.

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elaine November 17, 2013 at 11:52 pm

I am extremely upset that you changed your corn muffins to the larger ones. They are awful and don’t taste the same, plus they are too big. I bought a pkg. of frozen corn muffins every Sunday so I would have one each morning at work, now I can’t buy them. One of your workers said you changed because Kroger had big muffins which is ridiculous, Kroger’s pastries, breads and muffins are horrible, why would you change when you sell out of them all the time. Why break it if it’s not broken. Publix is the best grocery store PLEASE go back to your regular muffins and don’t copy another grocery store that is below your standards.

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GEORGE November 15, 2013 at 8:34 pm

THE STORE MANAGER @ 8725 ROSWELL RD HIS NAME IS MATT HE IS AWFUL AND SO IS THE PRODUCE THERE.

This guy seems to have huge issues with in his self! Ive been comming to this store for 4 years now and i also use the pharmecy quite regular as this is my main reason for even being in a publix at ALL. A little bit about me, im 6’4 black male im 56 and retired . Now with all that being said this young man doesnt even know that i may just be someone of importance to our community. why does he feel the need to follow me all over the store as i wait for my perscription to be filled? Why does he feel the need to stand behind me as i make purchases? Why does he feel the need to speak to me in a nasty tone? I mean this is every visit i make there and he’s there, this is what happens even with my wife this has happen. This guy doesnt know what type of day anyone has had or what type of mood someone is in. This type of racial profiling is a constant and regular bases in this particular store. One day he will do this to the wrong person and thier not going to take to kindley to it. IF IT DOESNT STOP IM GOING TO ASK THE MEDIA TO DO A UNDERCOVER STORY ON THIS STORE AND MATT. The next time i go in i will have a cam and recorder in place.

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Sharon October 10, 2013 at 9:36 pm

Hello,

I am disliking the new ribbed caps on Publix-brand 2 liter sodas and water bottles. The caps are too snug or stiff to twist off — but, mainly, the caps’ new ribbed design are too rough. I am home employed, so I open bottles easily a dozen times per day. The caps make my fingers sore and even created calluses. I actually keep a latex glove handy to help grip the too-firm and rough cap without hurting my fingers. Needing a “tool” to open a bottle is just ridiculous and shouldn’t be necessary.

I do prefer Publix soda over Diet Coke or Pepsi, especially because they contain Equal and not aspartame. My daughter was helping me carrying 10-12 bottles of soda into the house, and I heard her grumble, “You must have this stuff running through your veins!”

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Robert Callahan September 12, 2013 at 4:52 pm

I appreciate the fact that Publix is quality conscious when hiring employees. I use one certain Publix located at Bayside Lakes in Palm Bay, FL. There are a few others that I pass in my travels, and for the most part their good reputation is most deserved. However
I shop at the Bayside Lakes Publix because it is extremely well managed, clean, comfortable to shop at and the employees have a “family” attitude toward you. An example is the Pharmacy. They go out of their way to show you they really value your business, and care about your physical health. Even though they are always busy, they still take the time to make sure you are completely taken care of. The service is second to none. The prices and availability are consistent and fair. When you need a pharmacy, you won’t find a more professional, better managed or better staffed pharmacy than the one at Publix at Bayside Lakes in Palm Bay, FL

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M. Cush September 6, 2013 at 10:12 pm

In January of this year I took some items back to be returned to the
Treasure Coast Publix, the manager there, ‘Greg’ an obvious racist,
refused to take the items. After a long bout of explaining he finally took
the items, but added some racial comments in at the last minute.
When I called the corporate office to complain, he began spreading
insults about me to the store employee because of the corporate
complaint. It has gotten so bad that one of his subordinates, a Lori, has
followed me around in the community and has even made threats.
The Miracle Mile Publix is a very unusual store experience to say
the least.

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GEORGE November 15, 2013 at 8:37 pm

I totely understand your point as im going through the same thing @ store number 0514 @ 8725 roswell rd in sandy springs with the store manager there MATT.

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Lou September 4, 2013 at 12:08 pm

This morning for the first time as a senior citizen, I decided to take advantage of the senior discount that Publix was offering, so all week long I carefully made up a list of grocery items that I needed and waited until Wednesday in order to take advantage of the 15% discount. When I went into Publix, I stopped by one of the cashiers upfront to confirm that Publix does indeed offer the senior discount and he said “yes every day”, so I proceeded to go up and down the aisles shopping carefully, picking out what I needed. I only had about 10 items or so and I decided to be checked out with the same cashier that gave me the information initially. So I asked him, “do I need to show you any identification”? “How does this senior discount exactly work”? He said it was built into the price, and laughed a little. LOL!! I continued to question him and he finally said he thought I was kidding when I asked him for the discount and that Publix does not have a senior discount for the state of Florida. However, he’s heard that in other states Publix does have that policy in place. To my surprise, I was shocked but kept a very cool and cordial rapport with the cashier. I finally joked with the cashier and said to him that probably the reason Publix doesn’t extend the policy in the state of Florida is because a good amount of people in the state are senior citizens and they could probably lose money as a result. LOL!!! I’ve worked for Publix in the past while I was starting my business for a few years and I can tell you first hand that almost on a daily basis, I watched grocery carts filled with foods brought back to the docking and trash area to be thrown out with the trash and not even donated to the poor and the hungry. My guess, is that it had a mild expiration date, which incidentally becomes expired from just sitting in ones refrigerator or maybe it’s to keep the prices high and constant or maybe because of the liability they don’t want to donate it? I don’t know. A waste of good food in my opinion, especially when there are so many homeless people going hungry and half of them are Veterans. Is Publix over producing foods? Should Publix change their policy especially in hard economic times?
It’s not often that I complain or go into a rant about things but I just needed to get this off of my chest and express myself. I may go as far as sending a cordial email, lodging my complaint and concerns with Publix corporate headquarters in Lakeland Florida but my guess is that the complaint won’t go anywhere and they probably won’t do anything about it.
As my wise old Cuban father would say, “Keep your mouth shut and you’re a** wide open”. Make sure to put a little Vaseline. LOL!!!

Thank you,
Lou

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Matt September 2, 2013 at 2:52 pm

I think it is deplorable that you make your employee’s work at the stores on labor day while the corporate offices get the day off. I like how the people who actually “labor” have to work their typical 10 hour shift while those who sit in office chairs for only 8 hours are the ones who get the day off. This company was founded on ideals that the workers and customers are equally important. Be good to your employee’s Publix! Give them ALL the day off to be with their families!
Thank you for your time.
Matt H.

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Sharon Carr August 3, 2013 at 3:57 pm

In your weekly circular, you constantly advertise, and I quote, ” Glazed, Chocolate Iced, or Assorted Glazed and Chocolate Iced Made Fresh Throughout the Day, From the Publix Bakery, 10 oz. pkg. 2.99″.

I don’t have a clue how much each donut weighs, but the ad says “Assorted”. So I chose my assortment, and they told me that what I chose did not qualify. That only the round donuts with holes in the middle were on sale for 2.99.

That is not how I read your ad. Assorted means exactly that—an assortment of glazed and chocolate donuts. Here where I live, if it’s glazed or chocolate covered in the bakery, it’s a donut. Granted, it is only a .70 cent difference, but over time, that adds up. I am on disability, so every penny counts. Not only that, I am tired of feeling that I’ve been cheated every time I want to buy donuts on sale.

You either need to change your ad, or change your policy. I just don’t read the ad the same way that you do. It’s not like the produce isle, where you pick it out and weigh it. I don’t know how much the dang donuts weigh, and there is no weight on the sticker on the donuts that I purchased to tell me how much they weigh. No sticker on the donuts on the shelf already boxed either. So you tell me how that policy is fair. I am just tired of it.

Sharon Carr

311 E. 2nd Street

Apt. XXX

Tifton, GA 31794

229-388-XXXX

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Sarah Shaw July 15, 2013 at 5:32 pm

I am so upset!! Publix ( who I love to death ) has stopped carrying Cafe Geneva dressings.These dressings have no sugar and are very low in fat and calories AND taste the best of any dressings. A wonderful produce young man said I was the tenth person to complain already that morning. Hoping I will see Cafe Geneva again soon ! Sarah Shaw

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Grace Rodriguez July 11, 2013 at 6:26 pm

My Name is Grace C. Rodriguez I live in PSN Fl. 33015 / I have a Huge Complaint to place on the Store of : Gardens Square 8601 NW 186th St Hialeah, FL 33015-2553
Main: (305) 829-0423 Manager: Orlando Diaz.

I’ve called To Complain Several times about the people standing Outside the door of Publix Harassing woman that go by, saying things that are HORRIBLE!!! Today, they did this to my 15yr old daughter and me & then they proceeded to follow us to the Car. I contacted the manager and he said he saw no one, and that he couldn’t call the Police. Why is this OK. This is TOTAL SEXUAL HARRASMENT ( & Even To a MINOR ) why can’t anything be done to Resolve this Issue???

I want someone to contact me A.S.A.P!!!!
Grace C. Rodriguez
Cell: 305.525.5525
Email: FloridaHomeschoolHelp@Yahoo.com

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Nikki January 15, 2014 at 1:44 am

how were you dressed

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Brandy February 12, 2014 at 11:24 am

To Nikki, what do you mean, how were you dressed? What difference does it make? No one had the right to degrade someone else, or follow them to their car. That could have easily and quickly turned into a very bad situation. This was a child and her mother. The police should have been called. This manager should be sent through some training, or demoted.

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Max May 27, 2014 at 5:48 pm

I agree! Too many degenerates think that when women have a little skin showing, (here in the hot south), that it’s an invitation for the the perverts to display lewd behaviour. Heck! Even the strip clubs don’t allow harassment!

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Stacy Sizemore June 24, 2013 at 9:33 pm

Is it publix police for your mangers or as managers to threaten minors? I am So horrified right now. John Harvey meat manger of publix in Belleview Florida 34420. Told his ex wife that my 15 year old daughter was in the sore and that he followed her around and she was stealing from the store. If this was true why would you not bust her I would like the tapes pulled from that day Thur June 20th 2013 arount 5:45 to 6:15 to prov that she did not do this. He as a publix Representative has no right to tell people outside that store that my daughter stole something when she never did and if she did he still would have no right to say things about a minor child to someone and then on top of that he threatened her by telling another minor child to tell her every time she comes into the store he will be watching and following her around. The people he said this to is his ex wife and step daughter who is my daughters best friend and now her mother will not let her daughter hang out with my daughter when she did nothing wrong I should sue him for slander the tapes need to be pulled to prove him wrong if he was right the cops would have been called this is an outrage and totally wrong to do to a child.

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Prissy April 22, 2014 at 3:41 pm

Um, that’s not a threat…

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Jerry Mein June 4, 2013 at 2:24 am

Build one in Modesto california

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Nick Magrone May 30, 2013 at 4:52 pm

Magrone Properties .

I am a principle of Magrone Properties and I understand Pubix has moved into the Liquor sales market. Presently I have several Florida Liquor Licenses for sale.

I would like the opportunity to discuss the potential aquisiition of these licenses with your departement representative. Included in this offering are: Lake ,Lee, Collier and Piniellas counties.. I am available by cell phone at 386-405-2825 or via this email address.

Cordially,
Nick Magrone

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dorothy May 10, 2013 at 9:41 pm

i don’t know why publix not on the news,you let your managers treat the employee like dirt,i can’t see why publix is still in bussiness you f***ing suck. they all need to get together and file a harrassment suit. thanks ass holes.

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Kristen May 8, 2013 at 12:15 pm

Just letting you know, that Publix in Lake City florida are sexist, racist, and do not care about their employees to save the world. My husband had gotten hurt there, at Publix, and a pallet fell on his ankle. He went to “Publix” doctor, and they told him that his ankle was fractured. [that he has to be on crutches] So, the doctor told him that he would be able to report back to work in a week. It still hurts him, but he is willing to work, to support our family. They then hire another person in his spot, and then dont give him any hours for the following week that he is supposed to report back to work. We have checked into workmans comp, and they said by law, they have to pay him for the time that he has missed after 7 days. Well, today makes the 8th day, and they schedule him for 3 HOURS, ON CRUTCHES. He works in produce, and that is going to be hard. They did say that he would be demo-ing, but publix never demos fruit. you would figure they would find something else to do for him. But, Im calling coperate!

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Prissy April 22, 2014 at 3:45 pm

maybe they don’t care about their employees but what made them sexist & racist??

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Kiersten April 24, 2013 at 10:04 pm

I am an employee and customer at Publix. I am writing with the suggestion that the credit card machines at check out also ask the question “Would you like your receipt?” at the end of an order. I know that as a customer I never want my receipt and as an employee I throw away many unwanted receipts every day. Asking this question would save a lot of paper and money for you guys. And it would be a good way to “go green”!

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Bessa Anderson April 22, 2013 at 12:33 am

Last week I was really disappointed. I purchased a chicken it was on sale for $5.99( a good deal) I did not look @ this chicken until Sunday(no I do not eat chicken on Sunday only) I am not 100% mobile therefore someone has to do most of my shopping. I was shocked and disappointed. The chicken was burned badly–being a borderline diabetic and hungry—I ate a leg of the chicken. @ 1st I was not going to report the burned chicken. After giving considerable thought and being on a fixed income. I called the store spoke to TRACY, she apologize she told me to bring chicken back and they would give me a new chicken plus a refund. I told TRACY I would not send a letter to Corp Office—after her kindness, how could I not let you know how kind her words made me feel. Tracy told me she would speak to the people in the Deli. The story does not end with TRACY- Because I do not drive anymore—My son took chicken back Sunday–He returned(4/21/13) with a new chicken and my cash his words to me were–Mom the lady ANGELINA ( sp check her name) was so kind when she gave him the refund. He asked me call and give her a Thanks. I called she was delightful and a pleasure. Although I was angry in the beginning your staff made me feel 100% better. Thanks to you and your wonderful staff.
Regards,
B. Anderson
Atlanta, GA

CC: To Greg Anderson ( my son )

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dorothy January 26, 2013 at 9:48 pm

why your co. don’t do right by all your employee,customer get a pack on the back,worker get kick in the ass. if a manager of the store don’t like you don’t any hours. i don’t there and don’t i ever will,but if you have employee want to work treat them better instead of giving a big bonus trying to keep worker down. thanks

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