Publix Corporate Office

Publix Corporate Office Address

Publix Super Markets, Inc.
3300 Publix Corporate Pkwy
Lakeland, FL 33811

Contact Publix

Phone Number: (863) 688-1188
Fax Number: (863) 284-3302
Email: Email Publix


CEO: William E. Crenshaw
CFO: David P. Phillips
COO: Randall T. Jones, Sr.

Publix History

Publix Super Markets were founded in 1930 by George Jenkins in Winter Haven, Florida.

In 1935, a second location was opened.  In 1940, Jenkins mortgaged an orange grove to get the capital required to open Florida’s first supermarket.

In 1951, after rapid growth, a warehouse was opened in Lakeland.  The Publix corporate office was also moved to Lakeland, where it still resides today.

By 1962, there were 85 stores.  By 1969, there were 150 locations.

George stepped down as CEO in the 1980s and his son, Howard M. Jenkins, became the new CEO.

In 1991, the first non-Florida store was opened in Savannah, Georgia.  In 1993, the company expanded to South Carolina.  Expansion continued to Alabama in 1996.

George Jenkins passed away in 1996.

In 2009, Publix opened its 1000th store.  The company currently operates nearly 1100 stores in the Southeastern US.

{ 113 comments… read them below or add one }

bill November 13, 2015 at 7:19 pm

Today I fainted at the Brooker Creek Publix in Palm Harbor, Florida. I just want to say how much I appreciated being treated with such personal concern and support by Jerry Kingsley, General Manager, and his two assistants Brett and Dalton. They handled the situation professionally and efficiently–and in a very sensitive way. They also did not breathe a sigh of relief when I left the premises: Mr. Kingsley insisted that I call him when I got home. (I didn’t accept the offer of either Brett or Dalton driving me home; I was feeling much better after I drank the orange juice they gave me.) Again, one of the biggest reasons I shop at Publix is not just the great selection of goods and reasonable prices and the cleanliness of the store, but the very personal way I am treated when I walk in the doors. I feel like an individual and am treated with the most beautiful manners by the staff. You don’t know how curtly and brusquely senior citizens are treated, so I really appreciate a genuinely friendly smile, a cheerful greeting, and a few minutes of someone listening to me. Well done!! Keep up the quality personal relationship with the customers.

Bill Ploplis


mahmud nabi November 12, 2015 at 11:35 pm

Negetive Rating. The manager charged me $ 36.95, where the same stuff is only $ 4.00 in Kroger. Within 5 minuts I returned the Publix, but manager said she will not return the money. I told her why she is charging so much? She said it is their policy, even the witch didnot take my discount card. It is like Robbery, Cheating the people who doesnot have insurance. I guess her name is Audrey B. I didnot took my medicine and donated the witch lady.I made transaction on 11/12/2015 @ 19:59 S0146 R161 4997 C0264
PLEASE DONOT PURCHASE ANY STUFF FROM PUBLIX PHARMECY, If I had money I would have sue the company…………….


ben thompson October 20, 2015 at 8:07 am

Now that management doesn’t have to clock in because of salary, most are hardly there when needed. The head store manager n deli manager at store 704, are hardly ever there. I had family that worked there n was told work ethics doesn’t matter for promotions. Most of the full timers have quit or gave up their full time in the deli over these issues. Poor management makes for a poor place to work. This store is in Melbourne Florida.


mrs. millan September 30, 2015 at 4:18 pm

I will be following up with a letter of the great team of employees you have running your publix store located at windoer square in West Melblourne, Florid. I have been shopping there for many years and have never had a bad expierence. I can sincerely say that a great number of you employees know me by name and this is something I have never experienced at any other store I shop at. For example: Jason Cohen, Nicholas Langone, and Steve Derrick just to mention a few are the most polite, knowledgeable and friendly managers I’ve had the pleasure of talking to. your customer service desk also has Mrs Yvonne Demeo, Lynsey Warner, Randy and Mark who are so pleasant and polite from the moment the customer walks through the doors with a warm welcome and even when there is mayhem going on around them. I shop at this publix four to five times weekly even though I have two other stores located closer to my home I choose to go here. Every Sunday morning I go in for my cold cuts and your deli manager Jenny Driggers is the sweetest lady, always has a great big smile on her face and goes beyond the call of duty to greet everyone and I can remember I bought something back that was done wrong and she personally checked it for me and re-cut my meat to my liking herself. ms Dayse Pittman and Bill are the other two employees in your deli department that I always request because they please their customers with pleasure. I know that most of the people love and are quick to complain on bad experiences and not enough comment on the good. I love to shop at your publix and always will. These are extremely good employees and I believe this should be noted.


mrs. millan September 30, 2015 at 12:43 pm

I will be following up with a letter of the great team of employees you have running your publix located at windover square in west Melbourne, florida. I have been shopping there for many years and have never had a bad expierence. I can sincerely say that a great number of your employees know me by name and this is something I have never experienced in any other store I have shopped. for example Jason cohen and Nicholas Langhorne just to mention a few are the most polite and friendly managers I’ve ever had the expierence of talking to. your customer service desk also has ms.yvonne,lynsey warner,randy and mark who are so pleasant even when there is mayhand going on around them. your deli team is a delight to shop at. jenny drigger, dayse and bill are awesome. I have always been pleased with the service your store provides on a daily basis, love to shop there and always will.


BH September 25, 2015 at 1:15 pm

I would also like to make a complaint supporting the below comment from LC. Brian Blankenship has made a variety of death threats to many women and claims to be an asset deli manager at publix and has come on to many social media platforms to make death treats to many woman in particular. As of late he has also included me into his threats. He has said if any police show up at his house he would not hesitate to shoot and claims to be able to delete any comments that may be posted to the publix site.

His death threats towards women are very planned out and in depth and I also have many recordings over months and screen shots to back up my complaint and you may contact me at any point. For the proof and evidence. As I have worked many hours each and everyday he shows up live broadcasting on periscope to make the live threats under stormchaser3488 or sn parabriantv – please please take action as he is a threat to many people.


LC September 24, 2015 at 3:14 pm


I’d like to lodge a complaint on one of your asst deli Mgr name, Brian Blankenship who’s stationed at Columbus, Georgia.

He’s been making threats and posting nudity videos/images on social media platforms, such as Instagram & periscope since May and August respectively this year.

He too mentioned in one of his video that he has access to the company’s main account and that he’s going to delete any complaints that will be lodged against him should anyone complained about him.

Kindly take note that some of his videos have been posted by public on streaming channel as evidence of his violent threats towards women.

It is a real shame that a staff in management level has been taking advantage of these social media to post threats to innocent beings and has brought much public dispute in the process. A couple of his social media accounts have been suspended due to the content he’s posted but that did not stop him from continuing posting his threats on several social media platforms.

Below are some of his account on various social media platforms.
@stormchaser3488 (Parabrian’sTV – Main account)
@Blankchief (Brian Blankenship – ghost account)
@Keith3488 (keith – ghost account)
@Chrispalmer 2448 (Chris Palmer – ghost account)
@brian31907 (Chris Jericho – Ghost account)
@blantong93 (Blanton Garrett – ghost account)
@nathan_2448 (Nathan Bernard – ghost account)
@brandonrock2448 (Brandon Rock – ghost account)

Instagram (he claimed to have created 13 ghost accounts. he kept changing the username, there’s no way of taking his ghost accounts)

I too will not hesitate to post the videos and images of his threats on social media platform to expose him, as well as saving them as evidences.

Kindly contact LC @ l**** as I’m one of the victims in his rampage since early May. I’ve got plenty of screenshots and video evidence to support my claims towards his harassments.

I hope that Publix management will look into this matter and not ignore this.

Looking forward to your favourable reply soonest.

24th September


Jerome Jasseenoff August 12, 2015 at 1:23 pm

Your slogan , “Where Shopping is a Pleasure ” For Who ? When ? Where ? Have any more Jokes ? This has to be a joke! here is my experience! On 8/8/15 approx 10:45 AM I was shopping the Publix Store on Haverhill and Roebuck diagonally from the U.S. Post office West Palm Beach, Florida. When I was done shopping I went to the cashiers ? Lo and behold only one cashier #2 stall for multiple items and there was a line ? The express line had people with multiple (many ) packages. I asked a young man who was an employee to see if the mgr can open another cashier to handle all these people plus me . Well after waiting 8 minutes and no one even coming to look at this ridiculous situation and customers grumling ? I did what any red-blooded american would do ! I left the cart with all the groceries 9Approx $92.00 worth)and went looking for another market . . . .The Publix Mkt on Community Dr At Military Tr in West Palm Beach wasn’t any better this group of cashier’s collect money and have to bag the groceries as well ? ? Winn-Dixie ? What a perfect place to shop ! Cashier’s with baggers and while there were people in line they were moving very quickly ! Now, that’s what I call a pleasure to shop ! When I told my friends of my experience they said , “so what’s new ?” They shop at WalMart where there are more cash registers and baggers than any 2-3 Mkts around ! Hmmm, I’ll hafta try them. Shopping should be a pleasure BUT Not where there is a shortage of people there to take your money .I have heard stories that it takes more time to go thru the cashier lines at Publix than it takes to shop the whole store ? ? Did I do right in leaving the groceries or would Publix have paid me to return tyhe merchandise to then shelves ? ? ? Whattya think ??


James Vargas July 29, 2015 at 4:25 pm

I recently visited the publix at 5655 Red Bug Lake Rd Winter Springs, Fl 32708. When I went to pay the cashier didn’t even do any eye contact or greeted me. I said well hello to you and he only gave me a fake sarcastic smile. For this kind of service, I might as well shop at WALMART, where at least they offer lower prices, and there customer service is no different than PUBLIX. I use to love shopping at publix, but lately there customer service has been inconsistent. The cashier was Taylor R.


Carol thompson July 29, 2015 at 2:19 pm

I just want to praise one of the employees at the Lee Crossings Publix in Lee County Ga. She has been at the store since it opened and is always courteous and helpful. I rarely see her any more and found out that her hours have been cut and she is concerned she will lose her health benefits. Publix has a jewel in this employee and I would like to see her sweet smile more when I am there. Please treat your good and loyal employees right. Also this is the only store I see having women bag and carry out groceries and bring in the heavy shopping carts all day and then have the young men on registers. I just shake my head at this.


Carol thompson July 29, 2015 at 2:37 pm

I failed to name the wonderful employee that deserves praise. Her name is Angela Holland. She has been there since this store opened and is the friendliest and favorite of mine along with Miss Pat.


Wolf Lorber July 27, 2015 at 11:40 am

Attn Publix legal Dept: If you had a functional corporate contact Email number, the following comment would not be public.

As an industry leader, I am sure Publix is seeking to replace BPA-containing labels and receipts with a safer kind, in the common interest and to avoid future corporate liability.
Please also be aware that prescription labels used by (at least two) Publix pharmacies, being wax-based, are subject to have the text rub away merely from handling. This is a more serious problem with labels for 90-day Rx’s, and if a customer has at home more than one such Rx. Subject to wear-away are the drug name, dose instructions, Rx number, etc. Publix Pharmacy may not be the only one with this problem, but you can be first to address it.


Francisco Gonzalez July 2, 2015 at 6:45 pm

The practice of making customers wait at the Deli counter while employees address the Internet orders coming in is an insulting one. If customers take the time to come in and take a number, they should have priority over customers who will be in the store later to pick up their order. I’ve brought this to the attention of the managers in Store 1429 since before the new structure was built, but now the new management deems it proper once again to ignore waiting customers while the orders of customers not in the store are served. What’s up with Publix? Today I waited for twenty minutes while two employees served the waiting customers and two more worked on Internet orders. Either hire more servers or close the waiting area and only accept Internet orders. If the executives at the Main Office don’t address this problem to the satisfaction of the waiting customers whose time is just as valuable as the rest, then I will no longer shop at that store. I walked out today without buying anything and shopped at Whole Foods where clerks are more mindful of customers at the counter. Further, when I asked to speak to the Store Manager, I was told by the Customer Service Manager that he’s on vacation, advising me that the Assistant Managers would be in the following morning if I wanted to return. Is this what Publix labels as pleasurable shopping? It’s not to me and I’m sure there are many more customers who feels just as insulted by this practice.


Jude Ceant June 21, 2015 at 11:57 pm

Majority of the customer complaints here are tedious and unnecessary. One bad experience does not justify hating publix. When you have a problem everytime you go there then yes you can complain.


Derick Booker June 14, 2015 at 9:54 am

I shop at store #1394 almost every Sunday. I have never had a bad experience until today.
I had a church function I called the deli at 7:13 am to see if i could place a order for 20 pieces of chicken to be ready by 9:00 am. The associate who answered the phone was very polite he put me on hold to see he return and said No the hot table items are not available until 10AM. I then said to him so i can’t purchase chicken before 10 o’clock he said no I ask to speak with a manager someone by the name of Shara answered I then explained the situation to her and she replied the same way she was very rude to my wife when she told her that she also works in the deli dept she replied then you should know. I ask to speak with store manager she said sure then return and said he was in a meeting! I hung up and called back to speak with store manager directly. I didn’t catch his name someone with very strong accent. I again explain the situation to him and got the same results. so my question is do all customers get treated this way?If i shop early i can’t purchase chicken? is it just this location. my wife works in the Deli and she says if customers want chicken at 8;00 am they do it I won’t purchase anything else for this location. I will take my business somewhere else where I feel appreciated.


Elaine Wimberly June 3, 2015 at 7:43 pm

I am writing to let you know how much I love my local Publix store at Emory Commons in Decatur, Georgia. This is new for me, because I’ve been a loyal Kroger shopper for over fifty years. I was familiar with the Kroger layout and had settled into a nice rut.

About five years ago, though, I began to have severe back problems. To make a long story short, I ended up having a total of six surgeries on my back, and had to spend extended periods of time in physical therapy. I have had to quit driving; I now live in a ‘senior’ apartment building; and I walk using a walker.

I discovered that the people at Kroger were not very helpful as I became more needy. They are so focused on moving customers through their store in a speedy manner that there is little or no provision for handicapped shoppers.

I have only recently discovered just how wonderful my local Publix store is. Our bus takes us to Publix every Thursday. I’ve been amazed. The Manager, James Gehring is usually right up front to welcome our bus full of grey-haired shoppers, many of whom are using walkers. He and John Davis make themselves available to help us whenever needed. They help us reach items, tell a few bad jokes, assist our bus driver in loading our bus, and make our day better in so many ways. These two guys are the most visible, but all Publix employees have the same helpful attitude and even the outside vendors stocking the shelves are helpful.

This Publix store is smaller than the giant Kroger where I used to shop, but amazingly enough, I have found all my favorite brands there. I’ve even found my favorite canned Freestone peaches, which Kroger only stocked once in a blue moon. I’m a happy camper now, and wanted the Publix corporate office to know that things are going well here. Thank you!

Elaine Wimberly


Pennee June 1, 2015 at 10:03 am

Several months ago my Publix put up signs in front of the store reminding people to bring their reusable shopping bags. I thought it was a great idea but I also thought the signs should also be placed out into the parking lot so people can see them when they are first coming in and consequently can just grab them from their car instead of going back to their car when they see the sign in front of the store. And I’m sure a lot of people do not want to walk back to their car to get the bags.

I told the manager of the store and he thought it was a great idea and said he would see what he could do. But then all the signs were gone! I asked recently why that happened and was told it was just a marketing thing to get people to buy the reusable bags!

You tell everyone how green Publix is but then you pull something like this? I think those signs need to be put back up in the parking lots. It will cause a lot of people to remember their bags and save Publix money on the plastic ones. Most importantly it will help the environment.


bonnie May 27, 2015 at 10:38 am

I will follow this up with a written a faithful Publix customer I was wondering WHY you chose to change the containers for your fresh fruit. Did you take into consideration your clientele. .those of us with arthritis or other conditions that effect our ability to open these containers without the assistance of a flat end screwdriver butter knife or any other tool that might work..I have been told that this is what it is and will remain as such..don’t you remember if it ain’t broke don’t fix it.


Lisa Phillips May 18, 2015 at 10:15 pm

I llve in Sunrise, FL and today shopped in your Tamarac Midway Mall store. I notice that even though it is being recalled, Beneful dog food is still on your shelves. I notified someone named Bill who was claiming to be management, and frankly, he could not have been less empathetic or caring about the product. This is NOT the customer service Publix purports to address and I am more than turned off by both the store and its management. Someone who is reading this EMail might want to do a little research on the recall and do the responsible thing in taking it off the shelves. When I mentioned the fact that dogs were getting sick and dying from this product, this “so-called” manager, Bill could not have appeared colder. Hopefully someone will address this situatiion. Thank you for your consideration in this matter.


Sheila Litz April 11, 2015 at 8:59 am

How can Publix justify running out of matzoh in all of Miami – Dade prior to PASSOVER. Would you run out of eggs before Easter? Horrified long standing customer. By the way…..same thing happened last year.


Greg A. April 1, 2015 at 1:03 pm

Bad news for all of you… Publix doesn’t care!


Colleen Dennis March 28, 2015 at 10:45 am

Does anyone ever actually answer these emails, or should I just address my concerns to a lawyer? I see a lot of shady false advertising in your ads, apps, and in stores, and I am sure ANY lawyer would love to take ANY case against Publix.


CW March 11, 2015 at 9:05 pm

The digital coupons are a FALSE! You fail to let the public know that only 700 manufacturer coupons can be used across ALL OF YOUR STORES!Even the management team said corporate knows about it, and working on it.Your customer service team that reply to email complaints send out a GENERIC RESPONSE! Promise to follow up, but NEVER DO! I feel very let down, and feel you really don’t care about your loyal customers who take the time to let you(corporate) know what’s really going on! Adios! !!


otilia navarro February 9, 2015 at 8:45 pm

I have been shopping at Publix of Dadeland for many years, but since they changed the Meat Manager we have seen a decline in the service, they are always out of some meat, blaming the truck for not arriving on time; shelves are empty. I have heard customers complaining about not finding the meat and how things are not the same since the previous manager left like a year ago. Assistant manager is very arrogant . If they continue like this you are going to lose many customers.


jones January 22, 2015 at 7:38 pm

Hi. Many people love Ben & Jerry’s Coconut Seven Layer 1 pint ice cream but none of your stores in Atlanta and near by sells that flavor. We hope your stores will have that flavor soon. Many many times Ben & Jerry’s ice cream BOGO is the reason we shop at Publix. Thanks.


Klaus Gutjahr January 10, 2015 at 5:36 am


your WEB-Site “WWW.PUBLIX.COM” is from Germany not reachable !
This is independent of Device, Networkprovider and DNS Provider !

Other addresses like “” are working.
Kind regards

Klaus Gutjahr


Jeff James castillo January 8, 2015 at 11:29 pm

Flip bipolar crazy sex assault theft free


debbie ciolli November 29, 2014 at 8:26 pm

Well I will Attempt to Find a Real Email for Corporate for Publix since “if they don’t KNOW they can’t Fix It..and “IT” Needs “Fixing” or They will Find themselves like the Winn Dixies here and OUT of Business. We have resided in Brevard County full time and permanent for over 31 years. We’ve been in a certain area of Brevard for over 15+ years. We have tried to SUPPORT our Local stores and truly do NOT like “WALLYWORLD” although for Pure convenience my husband will go. Now we USE other stores for a multitude of Food items so we can get the Best. I have ALWAYS Cooked for Thanksgiving and Christmas. This year my husband wanted us to go out for a dinner, but I still wanted the Left overs to give to our grandchildren. So I “repeatedly” had to Try to Place the ORDER for the so-called Thanksgiving Meal that the DELI Manager told me Repeatedly, when I asked..”Is this REAL Food and Home made?” She’d say over and over, Yes it is, probably won’t be as good as what You cook but it’ll be Great! So my husband and grandson picked up the ORDER Wednesday evening. I ordered a LARGE which was a 16-18 lb turkey, even though we have NO IDEA what Size it was, since it was NOT listed, and it wouldn’t have mattered since it was FULL of Liquid and a WHITE Substance, Looked like Crisco, have NO IDEA “WHAT” it was, but we went out, had our Meal, came home, put the TURKEY in the oven to HEAT it UP, and placed the “Home-made???” Sides in the Bag to send home with the grandsons. Well, I kept a little bit for my husband and when I opened up the “Potatoes and the Stuffing” and I didn’t even Bother with the REST, I was SO UPSET. My daughter and I are one a Vegan and other a Vegetarian, so we pay attention to the Potatoes and Veggies since that’s what WE Eat. I Immediately after she got home to Orlando told her to ‘for the boys” make sure they Put the Potatoes and Stuffing in the oven and maybe THAT would help…My daughter then asked me If I “read’ the Ingredients? I said, Yes, and have to say, when ANY “FOOD” has a LIST OF Ingredients that are LITERALLY “30″ or so, geez even more than 4 is BAD..if it’s Potatoes! THATS NOT FOOD. I will be bringing SOME of it back to the store in a bag and taking the $84.99 as a LOSS and a LESSON. People Lie, and apparantly not too many Care whether or not they OFFER This “FOOD” as Home-made that is clearly CRAPOLA in a tray. I would NOT feed this to ANYTHING. So, now we will CONTINUE to go to Many stores, But Publix will NOT be ONE of them. This after a gradual but Steady Loss of Quality and Customer Service at this Publix for years now. I know why SO many people and children are sick, we have a couple in the family, we ourselves completely changed OUR DIETS because there is SO MUCH FAKE and DANGEROUS “stuff” they CALL FOOD and it is NOT< it is Chemicals and Lab created Junk that can and DOES cause More Health problems than just about anything else..think about it…More Diabetes TYPE 1 in children then Ever before, NO CURE, More A.D.D more ADHD, More Celiac, Autism, and TONS OF Intestinal "ISSUES", FOOD ALLERGIES, More health problems when it SHOULD be Less. So, while I will NEVER Trust this or any Publix again, this was a costly LESSON in WHY NOT TO TRUST Publix. Sad after SO many years of it being a Premium store to what it IS now. We are done. Hoping for a Whole Foods store near us soon, anything Natural and REAL would be a Blessing..Tired of Reading a LIST of Ingredients a Mile Long..


I. Cruz June 3, 2015 at 12:08 am

Sadly, I have seen a steady decline in customer service in their stores, in several FL cites for years. People no longer have high standards, therefore, hiring employees who can provide excellent service is out of the question. I believe WDW is the only ones who cornered that market.


Deb November 26, 2014 at 1:00 pm

“Poor Packaging”
Hello – I bought the already cooked sliced turkey and gravey from your meat dept. The packaging reflected sliced white turkey with creamy gravey. I opened the package and made the slices as stated on the directions and placed it into the microwave. I was really excited, as being a single person to have this gorgeous white sliced turkey in creamy gravey. but when I opened up the package and poured it into a bowl, all I got was hucks of dark meat ( not white sliced turkey) with dark peppery gravey… Very Sad and Bamboozled.. your packaging is very deceiving.
Let me just say this” My dogs enjoyed it “.. Never will I purchase a Publix brand…..


Carmine A Martorilli November 25, 2014 at 12:15 pm

good Morning.

I live in Wilton Manors on 6th Avenue across from where a Wal-Mart will be opened in 2015.(was a K-Mart) My complaint is that I do shopping at 5 points Publix. Love the store the cashiers and the pharmacy is really great. this Publix has turned out to be nothing but a glorified 7/11. they have limited goods and I find my self going either to Coral Ridge or 15th Street Publix (just spent $120.90 there) my third time in there since Friday 11/21 My concern is with Wal-Mart opening I’ll probably go shopping there rather than making the longer trips to Coral ridge or 15th Street. I really don’t want to shop anywhere other than Publix but must say it’s frustrating to go into 5 points and start shopping and have to go to the other ones to finish. The idea of walking across the street into a Wal-Mart may be to tempting to resist. Oh by the way I live in a 150 Condominium and shopping at Publix is where everyone in pour complex shop. It would be a shame if they also end up at Wal-Mar. Can you enlarge 5 point and stock more item????? With all the new condo’s etc being built in the Wilton Manors area I’m sure it would pay to make it a super Publix.
Thanks for your consideration.
Carmine A Martorilli


Lisa Boatwright November 22, 2014 at 10:21 pm

Well today was the worst shopping trip for me at a Dothan, Al publix by the Home Depot. I brought two other ladies with me to help learn how to shop and use coupons. After all items were scanned, bagged and started scanning our coupons a csm came over and started stating we couldn’t use the ones that didn’t have a specific size listed. If it’s a mfg coupon and it says “any” than why does it need a specific size. Also they had chinet plates on sale and a peelie was attached but was told we couldn’t use that coupon. My goodness it is on the product in your store. What is going on with this new policy? Publix used to be the friendliest store to shop, not anymore. Publix prices are always higher but I enjoyed shopping there for the bogo deals and coupon friendly but I will go back to Walmart, they price match and saving money is what I need to do for my family. We left out buggies and went straight to Walmart. The manager followed me out and said “I just want to make sure we are on the same page” I said “yep, we are, not shopping publix anymore”. I really hate this.


Belinda Killian November 19, 2014 at 6:55 pm

I have been shopping at Publix for years. I had bought some hamburger patties that your people put together. I just bit into the last bite and bit into a piece of glass or hard plastic. I have the wrapper it came it so I will be taking it back to the where I purchased it. This could have been a critical situation. I will expect to hear from you. My phone number is 352-332-**** cell number 352-665-****. I live in Gainesville Florida.


concern person November 19, 2014 at 12:52 pm

I do understand public is give the manager high pay .most of them are using for drug abuse. for example Jeff Nardelli. the manger of public at 1455 state road 436 ste 221 ,casselberry ,fl 32707 who is drug addict and allow young people to use drug which will destroy their life. it is shame


a concern person b December 20, 2014 at 11:55 am

The supervisor of that manger is knowing for fact about drug problem. they know it for fact. they know the quality of food is decline because it is too expensive and many items such as fish and chicken breast is about to be rotten. every thing is fallen apart and I will not surprise that publlix is out of business


Patty Davis November 10, 2014 at 5:03 pm

To Whom it may concern
I have been shopping at Publix’s since I moved to this town in 1986. It was always a nice experience the pleasant staff and managers if it wasn’t for the older women at check out and each department so clean and friendly I would not set another foot in that store. Now the only reason I go in that store is for buy one get one free, bakery for bread and pomegranate yogurt (ALWAYS OUT} . The had a sale 10 for $10.00 so I went to get a rain check after a very long wait only one person at 5pm . She proceeded to tell me she could only write 8 I said that makes no sense it is on sale for 10 for $10.00 . I ask to talk to manger she came up and told me the same thing. I went home and looked up on your site and it did not say that . I called the next day ask to talk to manager it was grocery manager and he told me that I was right. I feel like the office staff needs to be better informed of the rules and not waste my time. Also it was 5pm and I told the girl she needed more help there where 3 checkers and one girl in office she told me they where all at lunch . I don’t know who does the schedule but they need to get someone else to do it because they don’t know what they are doing. Another thing when I’m buying 2 carts full of groceries during holidays and I walking out the door and manager is standing there I would like if someone would say thank you for shopping here. I can go to Winn Dixie or Walmart for that kind of treatment where they ignore you and atmosphere use to be so friendly and pleasant it total has changed the workers seem to be under a lot of pressure I truly feel sorry for them. Oh am I allowed to order a case of pomegranate yogurt my family eats about 20 in a week. I was told if the item is on shelf ,which it very seldom is, you are not allowed I would like to know if this is true.
From a very unhappy customer


Patty Davis November 10, 2014 at 4:32 pm

I have been shopping at the Palatka, Florida Publix’s since 1986 when I moved in this town. The store has changed so much these last few years . I’m going to Winnie Dixie more than half the time now. The older ladies who check you out are so friendly and all the departments. The office up front one girl and assist manger do not know what they are doing. They where pleasant but need to better informed. I went in to purchase the sale on yogurt 10 for 10 dollars well they where out of pomegranate (as always) so I went to get rain check . The girl proceeded and told me could only write it for 8 yogurts . I said they are on sale for 10 for 10 dollars that doesn’t make any sense to me . The young girl said sorry that the new rules. I ask for manager she came up and told me same thing. I went home and looked up your polices and it did not say that . I called the following Sunday and talked to grocery manager and he told me that wasn’t right they should have wrote it for 10.
I also am upset at Christmas time when you have two carts for of grocery if manager is standing by door you don’t even get a Thank You for shopping at Publix’s . I can go to Walmart and get treated like that or Winnie Dixie. The stores whole atmosphere has changed in that store where you just don’t want to go back anymore. We go there now buy one get one free, bakery bread and pomegranate yogurt. My husband comes from a very large Italian family and I cook that way for him. Let me tell you that cost a lot and I use to spend a lot at your store at least 300.00 to 200.00 a week .
I don’t know who does the work schedule but a 5:00 pm 3 checkers and one person in office I was waiting for so long I said you need more people and she said they where all at lunch at one of the busiest times in the store really some in the store better learn how to do schedule better .


Jack nelson November 9, 2014 at 4:54 am

Jeff Nardeli ,the manger of Publix at 1455 state road 434 is a drug addict and drug is everywhere in the store. the standard of publix in cash for trash


GLENN MILLER November 7, 2014 at 10:20 am



Reginald T. Bennett October 29, 2014 at 2:30 pm

I do not know whether to complain about the new coupon policy or thank you(One competitor coupon per day). As a result, I now buy $30 to $40 in groceries at Publix at one time, and either wait to be out on an errand later in the week, or just go across the street to Winn Dixie, which I hate to do.
Gainesville florida 32608


Sue October 26, 2014 at 12:28 pm

I love the deli online order. It saves so much time and is so convenient. Our town is seasonal and the deli lines can be extremely long. Great idea and thanks for the great service!!!


Daniel monte October 26, 2014 at 12:25 pm

The store manager at breakfast point Panama City Beach by the name of Phil is the most unprofessional and rudest person. One thing is for sureI will never go back to that store, Ty.


Daniel monte October 26, 2014 at 10:37 pm

That is at the pharmacy


Concerned Citizen October 23, 2014 at 8:36 pm

Dear Sir:
As per Publix policies, please consider this letter a formal complaint against your store manager at your store in Pooler, ga
On several occasions that included October 23, 2014 I will like to bring to your attention the rude and incompetent behavior. His attitude toward Afro- American that shop at your store is outrageous. Today I witness him speak to two young Afro-American ladies like they were not human. It is my opinion that such behavior does not conform to Publix policies of appropriate behavior. I have seen these two young ladies on several occasions because infrequent your store with my wife. His behavior to me was racist and I’m a white male. If he acts in such a manner, then what will stop the other employees from doing the same. The manager followed these young ladies, made a scene checked there coupons . He is allowed to check them, but there was a white lady in front of me and my wife he didn’t check her coupons. He was saying lil smart remarks to them and even told one she was banned from the store because she told him to go to hell after she told him he was rude to the other young lady. Please address this matter before you loose loyal shoppers.


Elizabeth Johnson October 23, 2014 at 12:09 pm

I have been a loyal Publix customer for mmany years. The values are good, service exceptional, and the staff is awesome.

Earlier this year I bought some fund raiser “Enjoy the City” coupon books. According to the computer, Publix would honor the WinnDixie coupons, son it was a win-win situation, as each book had 4 coupons in it. I have been using the exclusively at Publix, keeping track of how much I am purchasing to be able to use a $5 coupon for each $30-$40 I buy, and have made each coupon use as a separate transaction per your regs.

I do not know whether to complain about the new coupon policy or thank you(One competitor coupon per day). As a result, I now buy $30 to $40 in groceries at Publix at one time, and either wait to be out on an errand later in the week, or just go across the street to Winn Dixie, which I hate to do. We are retired, on a fixed income, and gas is pricey, so I combine as nmabny errands at one time. I actually spent a good bit less on groceries this week as a by-product of your new coupon policy. I bought the coupon books in good faith, and will use them as much as I can.

Even though I should probably thank you for saving me money, I thought it was important to give you my input on the new policy. I have also shared this with the management at my Publix store

Thank you for your consideration,
Elizabeth Johnson


Disappointed Again October 14, 2014 at 1:31 pm

Please review the information you provided and make any edits prior to pressing Submit.

Store: 788

The Online Ordering At This Publix is Horrible. I ordered 4 Separate Times This Week From This Location 788

1.)Friday, 10/10/14 at 11:41 AM Pickup Number: 788-2454 Perfect Sandwich! ON Time

2.)Saturday, 10/11/14 at 4:45 PM Pickup Number: 788-2484 No Coupon Affixed Overcharged Sandwich Wasn’t ready till 15min after pic up time..Then Made incorrectly (Manager Resolved) Left Publix at 5:30pm!!

3.) Sunday, 10/12/14 at 11:21 AM Pickup Number: 788-2491 Sandwich NOT READY! And I Showed Up 10 minutes Late to give a grace period.. Only to See my partially made sub Sitting Cold on the Station(Tenders Sub is A Hot Sub No?) The Assistant Manager Comes over to Finish the Sub I guess She Started and Began Throwing The WRONG Ingredients on the SUB. So I Stopped Her because I knew This was my Sub She Was fixing And Told Her I Requested the Boar’s Head Garlic Pickles. She Tells Me That’s What These ARE..And They Were Not.. I Order Publix Subs Weekly!! Then When She Saw I Wasn’t Gonna Back Down She Says Oh We Are Out of those Pickles. So WHy Then Not Ask ME the Customer Who is Standing Before You What I’d Like instead. Horrible SERVICE.. Told Her To Cancel My Order Went Back to Customer Service and Spoke with Angie again(Ironically She was there the day before When My Order Was Messed up) She Apologizes and Again Offers to Remake my Sub Again.. I Told Her I Would Go To the New Publix Store#1454 Because It Seems They Can’t get it Together I Can’t Go Thru a 3 Step process every time I Order.. And Left. By The Time I Was Driving out Of the Parking Lot Angie had run Me Down With a Sub.. Apologizing Again

4.) On Monday I Decided to Go to Store Number 1454 for my Online pick up a lil further from home.. But Guess What My Order Was Ready Right and HOT! Kudos to Vince Harris and His Staff Pickup Time: Monday, 10/13/14 at 1:11 PM Pickup Number: 1454-4323

5.) Pickup Date / Time: Tuesday, 10/14/14 at 11:00 AM
Pickup Name: Mona
Pickup Number: 788-2531

Came 15 minutes Late.. Sub Was ready Yayyy! But Then I get Home.. And See They Didn’t Give me Boar’s Head Garlic Pickles AGAIN.. This is WHY I Am NOW Taking The Time out to Email.. Because This is Just Ridiculous.. 3 Out of 4 Orders made to Location 788 Were Made Incorrectly What is a Customer to THINK?? What Then Is The Benefit of Ordering Online?

I Find it Hard to Believe that Something So Black and White “A Written Slip With everything that is to go on the sandwich” No Special Orders no Special Request Just Selecting From the given Choices.. and Can’t Get What I Order..! I Didn’t Take my Sub Back today Because I’m Tired of Angie Having to Go Make Me another SUB.. The Issue needs to be addressed.. Some people Won’t take the Time To Tell You Why They’ve Stopped Visiting Your Location.. Why Your Sales may Be starting To Fall off..

I’d Appreciate Some Follow Up Because This is My Local Store and I Do Not Feel Like I Should Have To Drive To A Further Location When My Location Use to Be SO GREAT. I Like My Deli Manager Michelle She’s Always Run a Tight Ship and I know That MY PUBLIX Can Once Again Be The BEST Publix in The Neighborhood But This WEEK Was A Horrible Publix Week All the Way to Down to Running out of the The Bryer’s Indulgence Gelatos.. Not a One left on the Shelf..

If There is Any other information I Can Provide You With Feel free to Email me or call me At the Contacts Given.

Thanks For Your Speedy Attention to this Matter..


Sharon Giles October 11, 2014 at 1:51 pm

I just finished shopping at the Lexington, SC location–the bagging load has gotten out
of hand–I had a 48 oz bottle of Wesson Oil, 2 30 oz. bottles of Ajax dish soap, and 2 32 oz. bottles of All Laundry Detergent in one bag. Then I had 4 lbs. of sugar,
3 16 oz. bottles of salad dressing, and 1 6 oz. bottle of olives in another bag. This is not
the first time the bags have been overloaded and I am now completely fed up with this
situation. All the Bag People need to be trained correctly!!!! I love Publix but if I do not
see any changes I will go elsewhere to spend my hard earned money !


John October 8, 2014 at 5:41 pm

i have lived in South Florida for 32 years. I have lived in my current neighborhood in Sunrise, Florida,for 28 years. For decades we were loyal shoppers at Publix. We always felt welcomed and were assisted, all employees were pleasant and helpful. In the last two years the employees seem to be much less helpful, including management. We never went to Winn Dixie before but they have surpassed Publix with customer service and providing a positive pleasant atmosphere in which to shop. It is a shame but there are too many situations to share for explanation. Publix used to be home to us. NO MORE! I go rarely for a few specials. But both Winn Dixie and Wallmart have more product selection, better customer service and much better prices. It’s like loosing an old friend.


Ms Tasha Wilchcombe October 6, 2014 at 10:47 pm

Good night I’m hoping someone reads this. This is my 3rd problem I’ve had at Publix , on a Sunday around the middle of August went for ground beef for spaghetti there was not a single pack available, looked for someone in the meat department no one, so I end up buying ground turkey, 2- why is the price of watermelon and peaches so expensive considering they come from right here in Georgia, who pays $7 plus dollars for a watermelon. 3. I just left Publix with the worst cashier this Monday October 6 at 9:10 pm, this young man was just down right rude he had such an attitude I said to him I see you’re having a bad day but it’s almost over, he had a smart remark for that, so I’m finish baggin my grocery and he drops my receipt on the counter I give him a smile pick up my receipt and he goes sorry mam which was BS. His name is Darren store # 1056 Atlanta Georgia. I live in Miami Florida so I know how Publix operates, sometime should do a surprise visit to this store, you won’t be happy. I’m return a peach after looking at my receipt 1 one PEACH $3.35 how sad is that!!!


Julie September 1, 2014 at 11:57 am

Good Afternoon,

My family and I will be visiting Orlando, Florida next Thursday from the UK. I have already purchased 2 helium balloons for our children as a surprise for when we arrive at the villa we are staying in.

Is it possible I could take them into the Publix store near us (on the 27) and have them filled with helium?



Becky McLaughlin August 30, 2014 at 8:20 pm

I love Publix!!!! But….why is it I have a store 1 mile from me and I have to drive 10 miles to Jay Roughton’s store on Peachland to find the service I am use to after 45 years. Here is why: I arrive at Publix on Toledo Blade at 7:30 pm to prepare for a big event tomorrow…. I wait 12 minutes in the deli because they have only 1 employee… The young man was doing the best he could but there were 6 people in line…. Then I get to the produce department and it is ransacked…. No Romaine lettuce, no pickling cucumbers, no sweet onions… So I ask the clerk in that area and his reply was that it was a really busy day…when I ask for the department manager he said he was on vacation….. So when I check out I asked for the manager…. Told him I wasn’t one to complain but that I was going to have to return to Publix tomorrow because they were out of most produce… His name was Dustin and his reply was “food is ordered by people and machines”. Never said he was sorry…. Just left it with his one comment….. That brought me a lot of consolation…. : ( why be open if you don’t have staff or product???? This store is an embarrassment to your organization. I am a Publix stockholder and this isn’t the way you have trained us in the past. I look forward to hearing from you.


Rosy Ramos August 21, 2014 at 11:10 am

Hello. I would like to know if this company would consider bringing a store to Puerto Rico. I love this supermarket!


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