Progressive Corporate Office - Corporate Offices & Headquarters

Progressive Corporate Office

Progressive Corporate Office Address

Progressive Corporation
6300 Wilson Mills Rd
Mayfield Village, OH 44143

Contact Progressive

Phone Number: (440) 461-5000
Fax Number: (440) 446-7436
Website: http://www.progressive.com
Email: Email Progressive

Executives

CEO: Glenn M. Renwick
CFO: Brian C. Domeck
COO: Susan Patricia Griffith

Progressive History

Progressive was founded in 1937 by Jack Green and Joseph Lewis as Progressive Mutual Insurance Company.

In 1951, the company moved into a new headquarters in downtown Cleveland, Ohio after outgrowing their first office.

In 1955, Joe Lewis died and Jack Green becomes CEO.  Joe’s son, Peter Lewis, begins working for the company.

In 1956, the company begins an auto insurance program for high risk drivers.

In 1965, Peter Lewis becomes CEO.

In 1974, the company moves headquarters to Mayfield Village, Ohio where they still reside today.

In 1987, the company is listed on the NYSE.

Today, Progressive is one of the largest automobile insurers in the US.  The company also provides property and casualty lines.

{ 75 comments… read them below or add one }

Paul Hadden August 24, 2016 at 10:53 pm

On January 12, 2012, motorist Jose Mayen had a flat tire (blowout) and plowed into my backside of my motorcycle on the SR 14 freeway near Santa Clarita in Southern California. I received a severe concussion along with other injuries. Progressive sided with Mayen via a fabricated post accident report. Officer Greengard said I caused a sideswipe: and Jose Mayen made the claim that he received injuries even though he was in his auto and never tumbled 37 plus feet where I bounced off the freeway concrete at 50 mph at heights of 6 feet in every bouce.
Officer Greengard said he arrived at the accident site at 11:11 p.m. but he actually arrived at 12:00 a.m. Also the accident was pushed another 200 ft beyond the original spot.
See Youtube video “SR-14 K 1 of 2 Greengard not a part of the first initial responders” Also look in the Sechret Weapins Channel to see other videos that I made.
Nobody from the California Highway Patrol, Viking and Progressive insurances and Mayen never came forth to tell the real story. If it wasn’t for the 911 call report that places everybody at the right place at the right time this fabricated report would have been the official report.
Is this how Progressive makes money or for the most part to save money by siding with officers that write fabricated reports which is a felony? I would give Progressive no stars for this coverup.

Reply

Rosado,p August 24, 2016 at 9:47 am

my daughter involved in accident 6/12/16, police report states it was other drivers fault. unfortunately, we didnt pick up collision for this latter part of the year, so ASSUMED other drivers insurance who was as fault picks it up. Progressive was being put off by other insurance company because driver and passenger were never returned calls. Now story has changed and progressive had even said to me that the police report basically doesnt count when there is a discrepancy because they did not see the crash occur. The statements of the other driver and passenger appeared 2 months later and the whole process handled so unprofessionally. We are definitely cancelling our policy when this is taken care of and making sure other consumers know this for future consideration into choosing an insurance company

Reply

Michelle August 10, 2016 at 1:50 pm

I was involved in an auto accident (I was hit by another car) it became a 3 car accident turns out all parties involved have Progressive. I was just curious if its standard policy for Progressive to use IAA to tow vehicles from tow yards to be inspected after an auto accident. I was advised by the owner of the tow yard that if IAA picks up my vehicle I will never see the vehicle again, but progressive is advising that they use IAA to tow away my vehicle and they take it to IAA to get an adjuster to take a look at the damage, that makes absolutely no since to me especially when progressive has repair locations in my area. Can someone pleas explain to me exactly what is the correct process? How can you total a vehicle off that you have not even looked at?

Reply

Tammy August 8, 2016 at 6:01 pm

So I bought a motorcycle that had a salvage title and that title is still in progressive name I have been calling for the past 3 months trying to get someone to give me a duplicated title or a power of attorney on this title so I can get it in my name. this was a present for my son for graduating collage and he has not even been able to ride it. I have spoke to 6 different people who send me to someone else who then tells me they will have there manager or someone who can help me call me back has not happen yet I spoke to the agent that handled the claim in the first place, he told me oh I am going on vacations so I cant help you right now really. This company is a big corporation and no one know what they are doing, this is a easy processes if someone would just take the time and do this, I will never use progressive and I will make sure people know how they run there business because customer service is not what they say it is.

Reply

MTG July 15, 2016 at 5:12 pm

Why can the Insurance Reps say that “storage costs” will be paid within a reasonable amount of time, (but not know the “reasonable amount of time frame”…….then say on a late date, and when asked , that He did state this, but try and change what He stated, on a voice mail, the original discussion and agreement. Does Anyone at Progressive know “what a reasonable amount of time” is…..
Progressive then tried to deny any of these FALSE & DECEPTIVE SATEMENTS Existed, even though recorded on Voice Mail…..Watch out for Jesse, Doug Kitchen, , & Angie….
Anyone?, WHAT IS A REASONABLE AMOUNT OF TIME?

Reply

David Sims July 8, 2016 at 7:45 pm

I would like to know why every change to my Progressive motorcycle insurance policy requires my Rewards level to restart at Silver. I’ve used Progressive Insurance for about 12 years. Never had a claim or accident. When I buy a new motorcycle, ya’ll issue a new policy (instead of adding it to my existing policy) restart me at Silver rewards. When I move from one address to another address, ya’ll issue a new policy and restart me at Silver rewards. I’ve called and asked for my “new” policy (even though it is the same policy) to reflect my current rewards level, and the agent always tells me that he (or she) is leaving a note for someone else to do that, but it NEVER HAPPENS. I should be at Emerald Rewards level now, but I’m back at Silver because I recently moved to a new address and ya’ll issued yet another new policy. Has anyone EVER made it to Emerald or higher with you guys? Your “Rewards” plan represents a promise you never keep because you make it virtually impossible for anyone to get up to the higher levels.

Reply

Maria July 3, 2016 at 2:05 am

Dealing with progressive has become a nightmare. I did not hire an attorney. Huge mistake. My vehicle was rear ended by a Progressive customer back in April 21, 2016. My vehicle was not approved for repair until May 3, 2016. I got the vehicle back from the shop on June 14, 2016, it was delivered to me at work. I turned in the rental that same day. I broght the vehicle back the next morning. The vehicle was not safe to drive on the road. I was not going to expose my family or myself in any danger driving an unsafe vehicle.
I have had to deal with 3 different adjusters, and a supervisor MRR . Every time a new adjuster looked at my vehicle they would keep denying the fixing on my vehicle. They would also give me false information. I was left 10days without a rental. From the 15th thru the 25th of June.
My son that is in the Navy was supposed to be taking this vehicle back with him to his next post but by the looks of it, I don’t think it is going to be possible. Now, I’m going to have to find another way to get my son out to serve our country. He is 19 and I can not rent him a vehicle to drive back to where he is going to be stationed because of his age. He does not want to fly because he is tired of having to pay for taxi’s and Uber drivers.
If only, Progressive would keep one adjuster handling a claim, things would be a lot easier and faster when it comes to getting our vehicles fixed.
My vehicle is valued at $8,000.00. I mentioned to the first 2 adjusters it would be better for them to just pay what the vehicle is worth but no, they chose to fix the vehicle instead. They have spent well over 8K on this accident all because they thought it was going to be cheaper for them to go this route. The vehicle has been in the shop for 2 months now.
This accident was such a hard hit that my son’s girlfriend came out of the accident with a concussion. My son thank God was not injured he had only aches and pains from it all. But my vehicle was severly damaged. All I need from you all is to take into consideration on having only 1 adjuster deal with claims it would be easier for us and the shops that have to deal with them also. Every time a new adjuster goes to the shop people have to begin explaining everything from when they first started working with the vehicle.
You also need to better train your adjusters not to be telling people they will not cover certain things without getting a full diagnosis of the claim. This has been a big issue with the people I’ve had to deal with. This is just pissing people off. I know it has pissed me off.
Get your facts straight before you open your mouth about what you are going to cover. I have invested a little over $700 out of pocket for wear and tear parts. That’s fine I have no problem with that. I understand those are things I needed to take care of . But don’t sit there and tell me you are not going to take care of parts damaged because of the accident. I work evenings. I also don’t appreciate woken up early in the morning just because the adjuster has selective hearing. The shop person told the adjuster that there was a possibility that the vehicle might get fixed that day but they still needed to replace the rear window. Well, the adjuster woke me at 8:30am to tell me my car is going to be ready that same day. It did not happen. The rear window did not come in. I received the call that the vehicle was ready until the following week. Parts for the vehicle were getting denied because they were not directly where the hit was at. OMG. My son held on to the steering wheel for dear life he was waiting for the light to turn green when he was struck from behind and he was pushed out unto beyond the shoulder of the on coming lane. Several parts on the steering wheel were broken and so was the fuel tank part that was broken at the moment of impact. Boy, have these adjusters made my life a living hell. Even their supervisor needs to be better trained. I told her about everything that I have been dealing with and she doesn’t seem to care. She just tells me that if I need my car fixed I will have to sign a form. Well, little did I know that on that form it stated that I will have to cover the cost of the diagnostics ordered for my vehicle in the event that what I was asking for had nothing to do with the vehicle. She could have had the courtesy of telling me while we were on the phone what that form was about but no, she had someone else do her work. Of course I’m upset but I signed it anyway because I knew it had to do with the accident if not I would not be complaining.
I had never had any issues with my vehicle until after the accident. I am only claiming what I believe is fair. If I wanted to pull a fast one I would have hired an attorney and had let them try and take your company for all they could but I am not like that and I have taught my family to do the same. God is great and he knows my heart.

Reply

rr July 13, 2016 at 2:37 pm

You need to hire an attorney and let them handle it all on your behalf. Yes, they’ll take 1/3, but my guess is you won’t be dealing with these claims people any longer once an attorney is involved. I’d see if you can’t find something else for your son to drive, and once all is resolved with your current car, sell it or the other next time he’s home. Also, won’t your own insurance cover some of the issues you’ve had to pay for??

Reply

Laura Chimene June 16, 2016 at 3:46 pm

I do not like your current TV ad, making Flo the protector of her yard and car, rediculas commercial. I change the channel whenever it comes on.

Reply

Sevindzh Gasanova June 12, 2016 at 2:34 pm

Claims #165905000
I’m having a nightmare dealing with Anaya­ and Britney claim specialists. Anaya pro­mised me that since it wasn’t my fault in­ car accident I would receive a refund fo­r a deductable within 6 months. It’s been­ more than 6 months and when I called her­ she and Britney stated that other driver­’s insurance State farm accepted only 20%­ liability and they cannot refund my dedu­ctible. Although they were supposed to ta­ke State Farm to intercompany Arbitration­ they never did. They just accepted what ­state Farm decided. Now I spent 800$ to f­ix my car even though it wasn’t my fault ­in car accident and Anaya and Britney are­ not following the procedures and not wil­ling to even work on my refund. It’s beco­ming a big legal issue now. And as your c­ustomer I’m extremely dissatisfied. I sho­uld not be dealing with all this stressfu­l nightmare if it was other driver’s faul­t and as my insurer you don’t do anything­ to help. And your claim specialists lied multiple times to me over the phone.

Reply

Ashley June 3, 2016 at 1:01 pm

Please review the following email I sent – this is absolutely ridiculous.

Monica_Randazzo, Christina
Hello Christina,

Address: Kenner, LA 70062
Phone:(504) 464-XXXX

Please allow me to express my frustration at this situation. I was forced to pay out of pocket because your insured would not give me his insurance information at the scene of the accident. Within a week- I then had to set up a collision claim using MY insurance company – because I had heard NOTHING from Progressive. I called and they informed me that there was no police report available (even though I was holding one in my hand and literally reading information off of it )- and said there was nothing they could do for my claim until they received. MY insurance company, Geico, was a pleasure to work with – they immediately sent an adjuster to evaluate my damage and called me that evening with an estimate for the total loss. However, I did not want to lose my deductible and since I was NOT AT FAULT – I wanted Progressive to be responsible for the damages caused by their insured. I called Monica for several days and sometimes more than 1x a day and left several voicemails – she returned my calls only after my attorney reached out. The time span of this was over 3 weeks!!!! She finally called me back, and while very nice and courteous, said she had not gotten back to me because she was “too busy” and said that Drew would be handling this matter and that my rental car would be totally reimbursed by Progressive – and that Drew could call and have Progressive match and take over the bill – THIS WAS NEVER DONE. Drew then called and said that Progressive had NOT SENT ANYONE TO REVIEW MY DAMAGE YET – keep in mind it has been 3 1/2 weeks since the accident, my initial phone call – 2 days after the accident – and I was VERY upset. Progressive then finally sent someone to examine my vehicle and Drew called back and let me know that it was a total loss, and offered me a very low figure as opposed to what my own insurance company offered. Although there was some previous damage from an airbag defect in a prior accident, Geico also adjusted accordingly for that – and still came up with a MUCH higher figure. I was then told that since it WAS a total loss, that Progressive would only be paying for 72 hours of my rental vehicle – which makes ZERO SENSE as I had already been in the car for over 3 weeks at this point – and that was due to PROGRESSIVE FAILING TO WORK ON THIS CLAIM IN A TIMELY MANNER. After this conversation with Drew, I once again heard NOTHING from Progressive – Drew told me he would see how Geico came to their figure, and get back to me. HE NEVER DID. As a result, I was FORCED to use my insurance company and LOSE MY DEDUCTIBLE because I simply can not afford to pay for the rental out of pocket until someone finally calls back or answers my calls to come to a resolution. I was forced to pay my child’s daycare late because of the financial burden of the deposit for the rental car – and the length of time I was forced to be in it – BECAUSE PROGRESSIVE DID NOTHING TO HELP ME OR PAY ATTENTION TO MY CLAIM. In addition to my injuries, soreness, and stress caused from your insured crashing into me – I had the financial burden and continued stress of NO RESOLUTION of this claim because Progressive was taking their sweet time, ignoring my phone calls, and not calling back with information. This situation had put my life on hold. Dealing with a toddler in a rental car is a huge inconvenience. Now, shockingly, you are unable to find the invoice – further delaying reimbursing me. I have been just passed around several adjusters – From, john, to Monica, to Drew, to now you. I was told yesterday that you would call back at 3:30PM once you had the invoice – and once again – no phone call from Progressive. I had given you the exact location of the Enterprise I rented the vehicle from – so I am very confused as to why this is being delayed further. I am extremely upset with how I was treated and how TERRIBLY Progressive handled this claim – that should have been VERY easy. I will be sending this to my Attorney, Progressive Headquarters, the respective Branch supervisors of all the adjusters involved, as well as sending my experience to the Better Business Bureau. I feel that I should be immediately reimbursed as well as compensated for the terrible job done by Progressive in this matter. Please contact me when you are able to do so – this has dragged on for 5 weeks and I am appalled at how little consideration your company has had for me. I am very sorry if this comes off in a rude manner , but I am very rightfully upset.

Reply

J. Kutzko June 3, 2016 at 9:18 am

I’m having a nightmarish experience with Progressive. They have lied, misrepresented information, and refused to cooperate with me. Two months ago, as I was making a right turn into my own driveway, a woman insured with Progressive attempted to pass me on the right….in a bicycle lane….and broadsided my car. She was ticketed for the accident. I contacted a local repair shop about an estimate and was informed that they couldn’t do it unless a claims rep from Progressive was present. I contacted Progressive and was told that a claims rep wouldn’t “be available” for three weeks. Finally this was done, and an appointment was made to take the car for repairs, which were to take several days. We agreed that the work could be done for the amount of Progressive’s estimate. I’d barely come home from the shop when their manager called and told me he’d heard from Progressive and that they would pay only 90% of the estimate…..the other 10% would be my responsibility! HE should not have been the one to relay that bit of information! Progressive very underhandedly made him do it. I told him not to work on the car until I’d talked with Progressive. Their agent told me that this was “standard practice” but never bothered to mention that to me. I thought it over for a day and called Progressive to say that I wanted a check for the amount instead of leaving the car at the repair shop. We agreed, by phone, that I would receive a check for the FULL amount of the estimate. While I went to retrieve my car, the agent called back and left a message saying that the check would be reduced by 10% of what we’d agreed on. I said that I was not going to accept a 10% liability for something that was 100% someone else’s fault. We are now at a stalemate, and I’m getting more disgusted every day. To me, this is misrepresentation, deceit, and outright fraud. They should honor their own estimate, but obviously they don’t do business in an honorable manner. I’d certainly never consider buying insurance from them.

Reply

Daniel Schwennesen May 25, 2016 at 6:53 pm

I am disgusted to have to write a complaint after only having progressive for 1 month.
They decided they should raise my rates $113 a month for no reason at all.
I called and was on the phone for hours with several different people from your company and then they just hung up on me with my issue completely unresolved.
I would like some explanations and answers before i report to the bbb and cancel my policy!

Reply

Justin Pinkston May 18, 2016 at 9:28 pm

I was quoted for $736.00 give or take a few bucks for 6 months of coverage so I paid in full then got hit with an additional $1040.00 because I have no way besides my license (that was issued to me with in the past 6 months) to prove where I live and where my vehicle is currently at because I just moved to Ocala in December of 2015 to my brothers property so they decided to screw me over big time and I don’t have money like that to be just taken like that so if you ask me DON’T GO WITH PROGRESSIVE they will rip you off any chance they get for just 2 months of coverage they charged me $613 and nothing is being done about them screwing me over like this

Reply

Regina Ford May 17, 2016 at 4:34 pm

To the attention of
Mr. Glenn M. Renwick, CEO
Mr. Brian C. Domeck, CFO
Ms. Susan Patricia Griffith, COO

I am VERY UNHAPPY to feel the desire to write this complaint. My 86 year old elderly mother’s property (privacy fence) was destroyed by an insured Progressive member by driving intoxicated. Considering my mother is very uncomfortable handling business of this kind, I represent my mother on all occasions. I contacted Progressive on the 23 April 2016 when the incident occurred and was assigned to the Raleigh adjuster MaryBeth McMillan. Initially she was apologetic for our incident. That was until I provided, per her request, 2 estimates. Being mindful as I am of price gauging, I contacted (4) companies. Two were reasonably low and 2 were exceedingly high. Therefore I provided the two lowest bids. Speaking to our insurance company (Nationwide), they suggested we pursue the individual who caused the damage than to file against our insurance. I am regretting do such now for the following reasons: My mother lives alone and has pets, she is afraid to walk her pets now that the fence is destroyed. Therefore we hired someone from the neighborhood to walk the pets 3 times a day and submitted to Progressive. The adjuster emailed me and said under no circumstances will we pay this. Even though we are the VICTUM. Second, the adjuster called all of the companies and questioned our estimates. She even called the pet walker and was extremely rude to him. He was at a lost for words considering my mothers age, that anyone would question why her pets needed to be walked. I have tried to resolve this directly through Progressive, however this adjuster is forcing me to obtain an attorney and pursue this legally. We are being questioned and drilled too death as if we did something wrong. Progressive customer was driving well above the legal limit, tore down our fence and we are trying to get it resolved. at this point, I will hire a contractor myself and not wait on payment from Progressive because its not fair to my mother to have such an eye sore on her property nor is it fair for her daughter (myself) to be treated like every item that we request reimbursement for is scrutinized. I would NEVER RECOMMEND PROGRESSIVE nor would I make the effort to resolve directly with an adjustor. I will be obtaining legal representation and I will NOT take any further calls or emails from this adjustor.

As so many others, we feel we are being treated as suspects than the victim.

I would appreciate a response from Corporate within 24hours of this comment.

I will also contact the BBB. Regina Ford

Reply

Peggy Ozuna April 22, 2016 at 1:50 am

Unfortunately I have to take the time to address my concerns with Progresive on this site. Repeated attempts to get a rep to return calls. Agents switched without notice. Our current rep is argumentative, rude and dishonest.

I think so many companies have put aside their purpose of service and satisfaction. Why are we forced by law to carry insurance but not guaranteed we will receive what we pay for..

I hope the corporate office will read these concerns by their customers. All of these offices represent your name and reputation .

Reply

Jasmine April 13, 2016 at 10:36 pm

I will NEVER get this insurance again they’re all snakes and very rude I HATE YOU PROGRESSIVE! Your company will go down believe me.

Reply

J Aoun April 6, 2016 at 6:17 pm

Progressive Corporation
Mr. Glenn Renwick, Chairman, President and CEO
6300 Wilson Mills Rd
Mayfield Village, OH 44143

Mr. Renwick,
Before I get to why I am writing this letter, I’d like to share with you a little story, when I lived in Brooklyn, NY the neighborhood had an Italian shoemaker that hardly spoke any English, but his work was second to none. Years later I moved away, about 290 miles away. But still once every 2 years I would make the trip with my shoes and boots in tow just to have him do the repair, some people thought I was crazy, driving to NYC, tolls, traffic, speeding ticket but all this did not matter to me, do you know why? His service. All of this just to have him resole my shoes and I did not mind paying the high fee, I’ll pay for a good, reliable service, which bring me to your company.
Your claim rep Paula Johnson is a second rate amateur insurance claim representative by the way she handled my claim, I don’t know why she things that a consumer is gullible and don’t know anything about insurance. One thing I know how to do is asking questions, questions that yours company reps place me on hold constantly because they did not know how to answer. your field adjustor stepped out of his car took a picture of the damage, never once inspected the car, looked at the body shop estimate than proceed to write me a check enough to cover the repair cost after he include my co-pay and was gone in 7 minutes. When I asked Paula what happened to my accident forgiveness program, she stated that I have not been with progressive more than one year to qualify for it, I have been more than 2 years. Then she said another reason I won’t qualify for that program due to the fact the damage exceed the amount of $50.00, yes you are reading it right fifty dollars. Days later I was talking to another claim rep at your company and she stated to me on record, yes I have the recording, that the incident should have been a no fault claim and not what Paula Johnson stated. When I spoke to Ms. Johnson about this she stated that her co-worker did not know what she was talking about and now it‘s reflected on my record. We have a term in corrections for people that operate in this manner, its call “criminal thinking”.
For the past 23 years I have worked in corrections, I have seen all kinds and came across a lot of crooks, your company have nothing on them, they should be ashamed of themselves. No need to reply
Disgusted customer,

CC: Better Business Bureau
Attorney General
Paula Johnson

Reply

Richard Gronow April 5, 2016 at 5:29 pm

Hey Progressive, you took out a homeowners policy out on my property without my permission or knowledge, withdrew money from my account without my permission or knowledge, and now refuse to refund my money to me. This is theft. Contact me NOW

Reply

Clarissa Sharp April 5, 2016 at 8:42 pm

I can’t believe the customer service I just recieved. All calls are monitored for quality and training but when it comes to pulling a call because an agent gives false information there’s nothing they can do about it. Our family PCS and had to transfer our insurance policy. We were told the balance on the previous policy would not be billed. Now we continue to recieve phone calls, emails, and letters in the mail. When I called to get clarification and explain what the previous agent told us I was simply told their is nothing we can do. If this is how you treat military family It’s best we seperate ourselves.

Reply

D Jones March 23, 2016 at 12:33 pm

I saw a Progressive company vehicle blatantly run a red light this morning. They were driving quite quickly and aggressively. After numerous phone calls to Progressive numbers, I was finally sent to an Alert line, and spoke to a nice person. Obviously this one driver does not mean the entire company is bad, but someone driving a Claims Response Vehicle (as noted ON the car) should not be driving so aggressively.

Reply

UNHAPPY CUSTOMER March 16, 2016 at 7:49 pm

PROGRESSIVE======REGRESSIVE

Worst company to do business with. Liars, Non-communicators and Thieves.

Do NOT give them access to your bank account for payment withdrawal.

They don’t even began to calculate a fair rate.

Resolution of an accident…………….forget about it.

They lowball estimates and vehicle values.

What do they care? They don’t since they’ve got you by the balls…………..gotta have insurance, gotta have a vehicle that is drivable.

Reply

Buyer Beware February 26, 2016 at 9:33 pm

I’ve been with Progressive since 2011. No accidents, no tickets, nada. Things seemed ok until my credit card was compromised and I had to update it in their system. After doing so, they took my payment for January but not for February. After receiving a nasty-gram from them stating I would be cancelled for non payment, I contacted them a second time with my new card. They still never took the payment and then cancelled my insurance. I wasn’t even made aware of the cancellation until 5 days after they did it! So after unknowingly driving with no insurance for almost a week, I get this letter and go online to try and sort it out again. This time I get a chat agent who tells me I have to get a quote and purchase a whole new policy only AFTER I pay for 2 months of “past due” payments. What??? She then tells me that she’s not a sales agent and can’t help me but rather I should call the sales team and get a new quote. Through all of my questions and concerns, I get nothing but generic scripted responses that all end in “our sales team would be happy to assist you.” Yeah, no. I went to Geico online while I was chatting with her, got a quote and purchased more coverage for less than Progressive was charging me before our conversation was even over. It was super fast, easy and a better value overall. So I guess I should thank the folks at Progressive for screwing me over. I ended up with a better deal.

Reply

Lisa Fyock Paul Freiss January 29, 2016 at 4:13 pm

I wanted too tell the CEO of Progressive Company, That I have been with this Company for Years!!!! I also wanted too tell him about The” GREAT CLAIMS REPRESENTATIVE” we had for our Claim Situation!! She Was The Best Person I ever talked too on the phone!!! She was so KIND, And Listened too Everything we asked about our Claim, ( Because we Do not Understand Insurance Talk) I have had a Progressive Claim Representative Before, But They DID NOT LISTEN TOO ME AT ALL!!!! ( I WOULD HIGHLY RECOMMEND Too Anyone When they have a Claim Situation) Too ask For Emily Levier She is the BEST!!!! Thank you!!!! God Bless Lisa Fyock & Paul Freiss

Reply

Linda Lambert January 28, 2016 at 5:35 pm

We are so upset with our Progressive Insurance Adjuster. We hit a deer with our car on the expressway. The car was towed to the Ford dealer that Progressive suggested, and an adjuster was sent to check the car. When having the the conversation with the claims agent, we clearly told them that the car had lost the fluid in the engine and needed to have the engine inspected as well as the body damage. This was all in a recorded telephone call that they admitted to having at a late date. After the dealership having the car for six weeks, we went to pick up the car that the quote was for $12,000 in damages. We paid our deductible and went to check the car. While awaiting the part during the six weeks the dealer had it, they parked it on the lot. In checking the car we discovered many things wrong with the car. One being that after the body repairs were complete, someone then dented one of the fenders that had been fixed. That however turned out to be one of the least of the issues. The car was checked for fluid by my husband before moving it from the dealer, the radiator fluid was empty. We were told that it was just an air bubble and they filled the radiator with fluid.
We left the dealership upset at the lack of care taken on the car. Two miles down the road the car over heated and froze up. The adjuster for Progressive never even checked the engine for the loss of fluid and neither had the dealer. So the car was towed back to the dealer again. This engine was now run without any radiator fluid and the engine got so hot it quit running. To us, this definitely compromised the engine of our one year old vehicle. The adjusters answer was to blow off the fact that the engine fluid was never part of the quote or even inspected. He didn’t do his job correctly but now they say ‘oh, it was just a hose that failed’. It wasn’t a hos that failed, it was part of the accident that was never looked into because Progressive didn’t take the time to do it. They have no way to guarantee us that the engine wasn’t damaged because of this and refuse to take responsibility for their employees mistake. We should not have to keep a car that’s engine was compromised in this way just because of the mistake and shoddy work of your adjusters. You don’t have to be a mechanic to know that a car run without coolant will overheat the engine and compromise the future of that engine. We will be contacting the BBB about this and will never recommend Progressive to anyone. Customer satisfaction is definately not one of this companies priorities.

Reply

jackson September 16, 2016 at 10:38 pm

WOW! Yes I agree with you 100%, we all need to file a class action lawsuit against Progressive! All these complaints of customer service at Progressive, I’m very surprised that the Attorney general hasn’t stepped in yet. I HATE progressive. All rude claim advisers, adjusters, and investigation unit! I have been waiting for 5 weeks to get my vehicle approved for repair. Just nasty attitudes, reps not returning calls, OMG on and on…it just doesn’t stop with this stupid company!

I will NEVER refer anyone to this company…totally insane!!!!

Reply

L.Krasna January 27, 2016 at 4:34 pm

BEWARE….
The worst service I ever Experience in a 5 years. Was in not fault accident , and guess what for almost 7 days we’ve played phone tag with the claim representative; for almost 2 weeks my car was sitting at the towing parking lot, than they send me the list of body shops in Columbus notwithstanding I reside in Cincinnati. Now I need to pay out of pocket for my rental vehicle because my policy covers only for 30 days, and deductible as well. But is that my problem ? Why it took for you almost 2 weeks ? I talked to supervisor ….. of course turned out ineffectually…… but I can tell you one thing THEY DON”T CARE , CUSTOMERS ARE NOT MATTER TO THEM AT ALL.

Reply

De Janeau Garay January 23, 2016 at 9:55 pm

Hello Cindy,
I received an email today from Aracelli and I am not in agreement with it at all. As your client I am requesting an appeal on this decision. With this request I no longer want the claim adjuster Aracelli to be working on my case. It appears that she has no willingness to counter act the decision that was reached. Do not sign off on this because I am not in agreement, as I stated to Aracelli I did not express agreement to her. In the interim of this appeal being filed I would like the following provided to me,
1. Any statements submitted to Mercury from their client
2. Any drawings or photographs taken
3. Who was hired to come to this conclusion
4. I had a witness in the car and why did Aracelli refuse to take his statement
It seems that progressive is on mercurys side and not working for their own client. This was definitely not my fault as I have stated and once again I want to reiterate I am requesting an appeal, I want a new adjuster, and corporate has also been contacted. I hope to talk to you very soon.
Claim 15-4250144

Reply

Von & Linda Johnson January 19, 2016 at 1:15 am

I would never recommend Progressive Insurance to anyone! First of all my husband and I were involve in an accident involving one of Progressive customers vehicle which he was not the driver this happen in 9-13-15 which the his girl friend we were told was driving your customers car ran a stop sign and we hit her. The lady was giving a ticket for the accident. The adjuster that handle claims for your company will not returned calls or emails very unprofessional!!!!!!!! We could not even get Progressive to fix my Yukon our insurance had to get involve to fix it, and now we cannot get anyone to return our calls for the medical issue. Y’all force people to get lawyers, or etc. This is the most unprofessional company I have ever been involve with I guess when you pay for cheap insurance you get sorry service. I am glad we are still living and not dead so our families don’t have to deal with y’all. if you can find it possible would someone please get in touch with us if not we are going to take other matters to resolve this

Reply

Dissatisfied January 14, 2016 at 11:42 am

I have been dealing with a claims adjuster who does not get back to me in a timely manner, or doesn’t at all for the that manner.
I picked up my car not fully done because the car rental was expiring and they have yet to do anything about it. If this is how they handle all claims I would beware and go with another company!

Reply

Robert December 3, 2015 at 1:57 pm

I received an email stating that if I did nothing some person that I do not know would be added to my insurance. Thinking this was just some type of spam email I pretty much disregarded it as I could not imagine this scenario ever being legitimate. However when I got a second email I thought it would not hurt to call and give limited info to see if this could in anyway be real. I found it to be real and totally based on the home address they show in their records. I live in a manufacture home park and they did a complete lot renumbering a couple years ago thus when someone at my old address got a license (I Guess) they were going to be put him on my policy with no request from me. I did get this cleared up and asked that my account be flagged for this to never happen again. She stated that she was unable to prevent a person being added to my account without my request from occurring again. This is totally beyond belief and can’t believe it is even legal.
Up until now I have been very satisfied with Progressive but this is just so flagrant and in your face that it outweighs every single “That A Boy” you folks have ever got from me. Just so you are aware I am actively searching for my other insurance options with much urgency. I am also going to post both the email I received from Progressive and this reply to every forum and venue I actively visit.

Reply

Suze W November 30, 2015 at 5:18 pm

Just switched to Geico because Progressive increased my car insurance premium. The reason I was given was that Progressive is raising their rates in TX due to a recent large number of claims from flooding. My car didn’t flood because I don’t drive it in high water and keep it garaged. I’ve been with Progressive for 5 yrs, and have never filed a claim. No accidents, no tickets, nothing. My car’s value has depreciated over 5 yrs. So for being a prudent, safe, low risk driver I was going to be penalized for all the drivers who filed claims on flooded out vehicles. It took 15 min to switch to Geico for higher coverage, and I’m saving $119 a year. Why screw your best customers when they’ve cost you nothing. Dumb move Progressive.

Reply

Kevin O. Williams November 20, 2015 at 12:29 pm

My name is Kevin O. Williams an I am listed as a Diamond Customer ; however, that distinction obviously does not matter; especially to this company. My situation is on November 18, 2015 my son and I were preparing to return home from an event. Because my leg was stiff ( I had hip surgery in July 2015) I asked my son to drive us home. On the way home a deer ran into the front driver side of the vehicle causing damage. Now my son is an excluded driver from our insurance and I understand that. My issue is that the claims rep. is stating that even though this is a “No Fault” accident Progressive won’t cover it because of the exclusion. I ask the claim rep. if I was driving and experienced a medical emergency and my son was in the vehicle with me, was he stating that my son couldn’t drive me to the hospital…and he said yes. Now I have been with Progressive for many years. No accidents for the last five years. I pay approximately $296.00 per month for 12 months per year which is $ 3552.00. That amounts to $17760.00 that I have paid this company. Over those five years I have received nothing from Progressive. Like I informed the claim rep. my son is not allowed to drive my vehicle but if he was to walk into one of their Office’s and state his name; that wouldn’t stop them from taking my payment. I have maintained full cover on my vehicles for many years with Progressive…even when other companies have offered a lesser payment. Why stay? Because I could tell others I stay with Progressive because I like the way they treat me as a customer. Well, I can’t say that after this incident. For the amount of money Progressive makes off of loyal customers like myself; now when I need them they focus on a piece of paper and tell me my life is worth less than that piece of paper. I will now forward this email to the company President and find a company that will truly respect loyalty…

Reply

Darlene McGrath November 12, 2015 at 4:29 pm

I have talked with four representatives, from your company, I was transferred four times, a Sharon Bessemer was to be connected to me, I waited twenty minutes. I left a message with her voice mail, that if she didn’t call me back, I would cancel my policy, it has now been one and half hours and no reply. I have been a good customer for many years. The request I have is so simple.
I would appreciate someone with authority to call me.
Sincerely,
Darlene McGrath account # 50558727

Reply

Ross September 29, 2015 at 11:24 pm

Progressive,
I love that you have the Snapshot program and am glad to get any premium discount possible. What I don’t agree with is how the device registers a “Hard Brake”. I was on a major four lane highway doing the speed limit of 55 mph. A traffic light turned yellow and rather than run it, I stopped from 55 mph in a short distance, which caused the Snapshot device to log a “Hard Brake” and sound it’s beeps. When I checked my trip history on the website, it showed 8 hard brakes instead of one. This happened more than once, since the Snapshot device was on my vehicle for 3+ months. Knowing that the device registers like this, could lead a driver to run red lights to avoid the number of “Hard Brakes” recorded, which would have a bearing on the calculation of their premium discount. It just doesn’t seem fair.
Thanks.

Reply

Wesley September 17, 2015 at 4:16 pm

Claim # 15-1927443
I was involved in a accident on June 12th, where the front end of my passenger side was damaged along with the side panel. Progressive referred me to a local body shop near my relatives house. The appraiser called me to say that my car would be ready for pick up in a little over a week. It actually took me a month to get my car back from the body shop. Less than 24hrs of me picking up my car, I noticed a loud knocking noise coming from under the dashboard on the passengers side. I have never heard this weird noise before, and it was weird that I was now hearing it after the repairs on my car. I emailed my claims representive and called the appraiser back about the noise. He had me to take my car back for it to be looked at again and determined if the noise was accident related. I explained to him that the noise didn’t occur until after the repair. The appraiser finally gave me a call back after a few days to let me know that he gave the body shop the okay to fix the issue. When the body shop called me to pick up my car, they said that it was a screw loose. A couple of months later, the exact same noise from the exact same place occurs again. I called the appraiser about the issue again, and he assigned someone else to come out and look at it. I had to call the body shop and get the contact information for the appraiser after a few days went past because I never got a call about him looking at it. After getting the appraiser on the phone, he tells me that the issue isn’t accident related. He goes further to tell me that the issue is common in my type of vehicle. I explained to him how I never had this problem until less than 24hrs after I picked up my vehicle from the body shop. He ignored everything that I told him and proceeded to say that he is confident that Progressive will not pay for the damage. He said that he will submit his comments to his supervisor and give me a call back with a definite answer. That was a week ago when he had that conversation on the phone, and I haven’t heard back from him since then. I’ve tired to call my claims representive and her supervisor multiples times, but I haven’t gotten one response from neither of them. I even got another claims representive on the phone, who claims that they made notations to my file, and mentioned that she would put in request for the claims supervisor to give me a call back within the same day. Still, I haven’t heard back from anyone with Progressive and it’s been almost another full week. At this point, my car still isn’t fixed correctly, and no one from Progressive is responding to my calls to resovle the issue. I will continue to make my way up to corporate until I am heard and treated like a valued customer. All I want is for my vehicle to be fixed the way it was prior to the accident, not broken.

Reply

Holly September 10, 2015 at 3:07 am

Hi, my name holly, I live in utah and well I have an odd request to make to you the progressive company. I have been told by many people how much they love flo, I also love flo. I have been told by many people I remind them of flo or I look like her. So I have decided I just might be her for halloween!! Haha. my question to you is, would you or could you provide me with a progressive apron like flo and the two buttons she wears on the apron? I believe I could come up with the rest of the costume. I would be so very grateful and see this as a good thing for me as well as the company Progressive, you get an extra flo out there representing and selling your wonderful insurance on Halloween night 😉 thank you for your time and please let me know.

Reply

Marc Bailey September 7, 2015 at 3:03 pm

I have a complaint. I originally became a licensed driver in NY state in 1989. In 1994 or 1995, I drove my girlfriend’s car and was stopped. Her insurance card was not in the car it was in her house, which was in long Island, NY. Before I could rectify the incident, we broke up. Since I couldn’t prove insurance coverage, my license was suspended. I basically could not afford the fines at the time, (well over $1,000. ), so I moved to NYC where I wouldn’t need a license. Fast forward 26 years, I had to buy a car because I could no longer get my 81 year old mother around on public transportation. I was given a quote of between $650 and $700 per month at full coverage, due to your policy of discounting driving experience prior to the last three calendar years at the time of application. Notwithstanding the fact that I paid the fines due from 1994 and 1995, took and passed a written and road test, and that prior to my suspension in 1995 I had a total of 8 points in six years with no accidents. The last points were from 1991. I feel that my prior driving experience should be counted so that I can receive a quote at a lower rate. I will turn 57 this month, I went back to College as an older person last year, and will graduate in the Spring of 2016, but my car is in a rented driveway wasting away because I can’t afford the insurance rates. I went to and passed Driver Education in high school, and have no recorded accidents on my record. I have proof of everything I have claimed above; i.e., my Drivers Record from DMV, my college transcripts, etc.
It would please me if someone from your company could contact me and rectify this apparent injustice, with some type of waiver. I could understand if I was some kid with a horrific driving record, but I am middle aged, bordering on being a senior citizen, who has driven for years, with no accidents.
Please respond to Marc Bailey, ** Sutter Ave., South Ozone Park, NY 11420, Tel. 646-498-****, email ma*****@hotmail.com.
Thank you for your time.
MB

Reply

ARTHUR J.KOSPELICH September 3, 2015 at 1:26 pm

CLAIM# 15-3138332-01
I have been a Progressive Ins. customer for years, this complaint is in regards to my auto policy. I have never made a claim on my auto policy, I recently had an accident where I ran over a lane divider and caused damage to the bottom of my vehicle, radiator support and A/C condenser. Prior to making my claim, I had my vehicle looked at by the dealership where I purchased my car. I was fully aware of exactly what damage was done to my car. I brought my car in to the Progressive Customer Service location near my work,and dropped it off. 24 hours later I recieve a call saying that there was no evidence of impact damage to the bottom of my vehicle. After listening to the Progressive reps, blaten lies, I then explain that the vehicle had previously been looked at by the dealer and that I could show him exactly where some of the damage was that Progressives authorized mechanics could not find. The rep then said he would have the shop take a closer look, but was first asking me when could I come pick my vehicle up. According to the Progressive rep. qoute” i told the shop to do it right this time and remove the bumper cover” At that point, the following day. I recieve a call and all of sudden the damage is now visible! Now according to this Ace Mechanic, he sees the cracked radiator support, but still has not found the damage to the A/C. I was then told, I would recieve a return call 8/27. I recieved a call from the Progressive rep, i was told that it looks loke the condenser was damaged by being hit with gravel. And it’s been determined that this damage is not part of the rest of the damages. the radiator support which was not even detected before is directly behind the damaged condensor. I provided pictures of the incident location, and it clearly shows the divider where it’s been hit numerous times and where there are bits and piecies of broken concrete that’s been knocked off. Now by the progressive reps description, “damage looks to be from a peble” It’s been determined that it was a peble from somewhere else. First of of for Progressive to call me first and say that no damage could be found on the vehicle, to now saying everything that I explained to them has now been located to some of the damage was done by diffirent gravel / peble is absolutely ridiculous! Ive now been told the solution is for me to not only pay my deductable, but in additional 300.00 for a condenser and refridgerent. My A/C was working fine the day of the incident, as soon as it happened, i brought my car home and parked it. The next time I went to drive the vehicle the A/C would not get cold. Also the progressive rep. Dennis at the location in Metairie La, explained to me that the A/C was fully charged and is hold ing a charge, the problem looks to be electrical. the compressor isn’t coming on. It will come on a little. This explanation, was an absolute lie! Remember, at first no impact damage was observed and I was asked if I wanted to come pick it up. NO, I WANT MY VEHICLE FIXED! I have since been in contact with Mr.Robert Love, he is supposed to be a claims supervisor. He is the rep. that has come up with the unexceptable solution to pay an additional 300.00. I have tried to contact someone to speak to about this issue, for the last week. I continue to get the run around, Ive one day been given ext.numbers and last names to Progressive employees to the next day being told “it is against company policy to give customers ext.numbers or last names” this whole ordeal is still ongoing and I will continue to move up the corporate ladder with my complaint. I will make sure, the below listed people do hear my complaint.
Mr. Glenn M. Renwick
Mr. Brian C.Domeck
Mrs. Susan Patricia Griffith
It is amazing to me that Progressive operates in this fasion, an insurance company is supposed to be there for their customers and protect their investments. For such a large company, that spends millions on advertising. Advertising, one thing and treating their customers absolutely different! I really hope, that I just havn’t found the right person to speak to and not just come to the realization that This is how Progressive treats their customers! If i continue to not recieve any responses, I intend to file a complaint wit the BBB, maybe then I will recieve a response.

Reply

Russell Albright August 23, 2015 at 7:07 am

Progressive needs to pay our small family owned business Albright Machinery a 160 day old past due transport claim for the amount of $85,000.00!

Reply

Greg elgersma August 3, 2015 at 3:20 pm

I was rear ended in my 1995 corvette with 32000 miles. Cosmetically car was fixed. But rear amp for sterio. Again right rear amp. Right rear hit. They say has nothing to do with wreck. And right after wreck put key in ignition and the chime that let’s u know your lights are left on or key left in ingnition sounds sick. Again they say has nothing to do with it. But yet my apple I phone was smashed in wreck. Kinda makes u think that progreesive doesn’t care. Will be changing insurance co. And still pushing to get fixed. Bad insurance co.

Reply

S. Lewis July 24, 2015 at 1:31 am

I just learned my policy canceled tonight for not providing proof of prior coverage. I provided the proof of coverage over a month ago and Progressive even scanned the documents into my policy and I am able to view the documents I sent. Last week I noticed the inbox message when I logged on threatening to cancel the policy. I reached out to Progressive and after about 20 minutes, the agent finally saw their mistake and advised he would take care of it. He was very apologetic and said disregard the cancellation notice. Well the agent didn’t resolve it, as my policy canceled tonight. I was not aware and only found out while checking my emails tonight. I called Progressive tonight and they were not very helpful and didn’t care. I even spoke to a Supervisor and she kept stating Progressive did not make a mistake and stated there was nothing she could do about it. Really???!!! I think Progressive purposely cancels policies just to rip-off customers. You pay them and they cancel you for some ridiculous “lie” they make up just to take your money and not have to provide coverage. I will definitely be contacting the Better Business Bureau and the Commissioner of Insurance on tomorrow.

Reply

Shekoo August 5, 2015 at 3:38 pm

I am having a similar problem with progressive. They are giving a headache with repairing my rattling door lock which started after a road accident. Also the automatic door lock ceased functioning from the day of accident.They claim the door locks were not affected by accident .This is a safety issue for me and my kids .Progressive needs to be fair to accident victims.
Shekoo

Reply

Scot Brandon July 24, 2015 at 12:12 am

In light of the recent news of Planned Parenthood selling baby parts and your company name being listed as someone who supports Planned Parenthood, I request you guys do what is right and pull your support.

Sincerely, one of your customers…possibly soon to be former customers.

Scot Brandon

Reply

joe chambers July 20, 2015 at 1:16 am

I would like to make a comment about this companies leadership it totally f***in sucks ive never work there and would never have that low of standards to do so i have known alot of people friends family that have worked there and get treated like shit just because of some stupid numbers some bozo behind a desk made up for people to meet when these people come to work hard for you everyday you f*** with peoples lives and all you care about is numbers well maybe thats why you have such a high turnover rate cause the main problem is you dumbasses training the employees those are the ones that should be fired i know you just gonna laugh at this email but the truth is Glen you cant take your dress and high heels off to do anything about it the way these people in customer service get treated is bullshit and the human resourse people are idiots too so take off that dress and do somthing about it i know i never give you a sent of my money you worthless bastards!

Reply

vitaliy budimir July 11, 2015 at 10:50 am

Hi you probably dont know me but im one of your companies customer. Me and my family been with progressive for a long time.We are now a diamond custo er.Recently someone tried to steal my car and vandalized it and i filled a claim as i was supposed to.The person who was assigned to do the estimate on my car obnoxiously made is estimate innacurate to an extent that obvious damages he didnt take in consideration , the parts and their total came from unknown source and his conclusions where nowhere reasonable.I got my own price list to the part of the part needed which he said was all that i needed he used to his advantage and used dealer part numbers with his parts( take into consideration this is an expensive 2006 BMW thats also rare).Long story short, i confronted him and said that i didnt think he was accurate and that i thought that he wasnt following procedures because his estimates would nowhere close bring my car into a pre-accident condition.And what i mean by obnoxious is , ill just give one of many examples..my trunk was pried open in the incident so on his estimate he put down that i need a new trunk latch and another small plastic part but thought that ripped apart trunk lid where the trunk latch attaches was ripped like it was paper,he didnt agree that it was damaged..He said he did the best he could help me and by not taking me seriously didnt think much of my concern.i contacted the local claims office and actually stopped by and got greeted by the estimators supervisor, i told him what was going on and he said he would work with me and not to worry and he did to a certain extent…now , for past ten days doesnt call me back and is ignoring me..im not going to go on and on because there is too much to write but to sum it up between irrigularity in the estimates, totals that on paper said that i got paid that i never recieved , – from inacurate people that at that point werent helping me with my claim,a bounced payment check that i had to pay the fee for ,weeks ive spent dealing with this that i had take off work countless hours and parts  that i had to buy out off pocket and hours spent working on the car myself because of shortage of funds and to top it all off up to this day from the time this incident happen* been sleeping in my car *because my trunk doesnt lock due to the fact that i need a new one but no luck with somewhat fair assistance from the insurance company ive been with for long time.If you looked at everything you woukd see all im asking for is bare minimal and looking the other way about lots and cant even get that??!!I really hope there is someone there from the over head of this great company that can help me because i know this isnt and not the kind of customer service that Progressive Casuality Company stands behind.  Thanks.    Please email me back at earliest convenience.

Vitaliy Budimir
* E Hartson
Spokane WA 99202j

I have sent tgis multiple times to multiple different departments with appropriate time for response and got one reply that was automated telling me that someone will get back to me in five to ten business days ago about a month ago or more.

Reply

Duane A May 2, 2015 at 11:55 am

To the attention of
Mr. Glenn M. Renwick, CEO
Mr. Brian C. Domeck, CFO
Ms. Susan Patricia Griffith, COO

I moved from a town that had 63,985 people living around me and there was crime all over the place and accidents every day, now I live in a town that has 15,930 people living around me, with VERY LITTLE TO NO crime and accidents per day. That’s around a 1/4 of the population with much less crime/accidents. My driving record is flawless as well. So with that information here is what happened to me, I called Progressive to change my billing/gauging information. The customer service representative told me that my rates were going to increase around $450.00 USD per year. Here is my problem with this increase, you can not justify that amount of money increase when you look at the facts. The area I live in now is in the country with it’s surrounding areas being rural, and the majority of the land is in Federal/State parks, and forest preservation. There for the rate of growth is limited which means fewer automobiles on the road compared to where my old gauging locations was. This rate increases is outrageous, I could see a small increase in the tens of dollars, but that’s far from the “going rates” that you (Progressive) told me how much more I’m going to have to pay. There is no justification in this observed and outrageous increase. I want to hear from a senior executive/office from Progressive Corporation very soon on how this matter will be fixed.

Reply

jon May 1, 2015 at 1:06 am

Im not happy with progressive anymore because they lie to people and when caught in the lie they change the story to fit their lie.
I have been a customer for 6 + years. I paid my premium last month and was charged a late fee eventhough i was told i could pay it up 13 days late with no problems. Then my rate was jacked up. The customer service said i had to pay the bill before i could change my due date because my policy was up for renewal but that i could change on the next month. I contacted them to change it this month and was told that i couldnt change it till i paid my bill this month.
Im so sick of the lies im getting from someone on the phone at this company that im going directly to the corporate headquarters with this.
But after reading the other bad reports on this site i dought that even the head office will care. I have Never had any accidents and have been driving for over 1 million miles as a commercial driver. And have been driving for the past 35 years. i have never been so disappointed with an insurance company than progressive and hope they will try to fix this problem.

Reply

John Jaras March 13, 2015 at 2:19 pm

I would like to comment your commercial media campaign. Love your commercials. Strong outta the box imaging that resonates well to your target market. You have done a great job branding Flo and the lowest price machine. Well done and always amusing!!

Reply

Maggie lipton March 5, 2015 at 7:00 pm

I just want to comment on the recent TV advertisement that takes you back through the centuries to when they burned witches’…this is not being progressive (rather regressive). I was really disgusted by this ad and disappointed that you even okay end it to air.

Your ad agency really messed up on this one. They should be looking ahead, not back. Maybe something like the Bruce Willis movie where cars are flying (centuries ahead).

Hope someone in top management can see this. Thank you and no I don’t have any dealings with your company.

Reply

Kellie G February 28, 2015 at 5:37 pm

I feel the need to add to this long list of complaints. I was in a no fault accident a week ago when I hit black ice here in Missouri while driving my boyfriend’s small SUV, which I never drive but it was at night and my car has terrible headlights. The ice carried the vehicle out of my control, over an embankment, and rolled down to land upside down in a ravine. No airbags deployed and it is a miracle I’m even alive. Both my boyfriend and myself have been on the phone all week trying to get our “claims adjuster” Gustavo Garcia, to help us figure out how to get some return on the vehicle and my hospital bills. He keeps saying he’ll call back the next day and doesn’t, and when we asked to speak to a supervisor, after being told we would see no financial help in this accident, we were told he was out of the office but would call us Friday. It is 4:30 pm Saturday and no call from the supervisor. It is now a week and one day after my accident and the vehicle is still upside down in a ravine because we cannot afford to get a crane to get it out, nor do we want to run the risk of Progressive holding the removal of the vehicle against us before they get a chance to see it. Needless to say we will be trying to sort this out and then switching insurance providers.

Another of many unhappy customers,
Kellie G.

Reply

Belinda Boquin January 14, 2015 at 8:22 pm

We had been with Progressive for many years, clean record, we’re very decent, responsible parents and so are our kids. We have been dropped by Progressive Car Insurance because my son who didn’t know any better as well as us; used the RoadSide Assistance from Progressive and even had to pay a difference of $85.00 from his own pocket twice; No Accidents at all, he’s car was having problems with the starter. I’m so disappointed at Progressive for giving us that kind of treatment after all the money they have make and without even considering the fact that we have kept a clean record. We are a hard working family, always doing the right thing and teaching our kids the same. Thank you so much Mr Glenn M. Renwick (CEO). You don’t have anything to worry about because money for you is not an issue but for us, it is. Very Disappointed parent.

Reply

Julius Harris December 20, 2014 at 4:03 am

chuck_jarrett@progressive.com

Julius E Harris
*** S. Beech St.
Syracuse, New York. 13210
December 20, 2014

Progrssi Insurance
6300 Wilson Mills Road
Mayfield Village, Ohio 44143

Dear Madam or Sir:

On December 20, 2014, a week before Christmas my policy was canceled for underwriting issues:

Progressive Insurance Company suck!!!!!!Was notified by email the night before policy canceled! It is now a week before Christmas and I’m completely broke. Decided to give this snapshot a chance and I’m now paying for it dearly. Fax documentation from prior insurance proving six months of full insurance and no other driver(single). Advised agent over the phone at that time that I’m single and there’s no other operators of my vehicle. Here we are now a week before Christmas and my policy has canceled and can not be fixed. Pleas never ever get progressive. Worst experience I have ever had with a insurance company. I have been driving over 14 years and this has to be the worst company I have ever dealt with. Need more info Im at -****@gmail.com. Next complaints at better business bureau!Investor Relations. The Progressive Corporation Investor Relations 6300 Wilson Mills Road Box W33 Mayfield Village, Ohio 44143

Unfortunately, I was dissatisfied for the following reasons:

Stranded.
Temperature is now below freezing and I have to walk.
Agent and Superior were unable to help, stated its a underwriter issue.
Will now loose my job a week before Christmas!
thank you progressive
And I did pay my bill!

To resolve the problem, I would like the following to take place:

Refund of first and last payment so I can find another insurance company.

I have enclosed copies of my records related to this situation.

I look forward to your reply and a resolution to my problem, and will not wait until RESOLUTION DATE before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at phone

Reply

Lisa Nelsen November 24, 2014 at 8:19 pm

Hello my name is Lisa Nelse I live in Virginia. Im really confuessed about something and disapointed. I had applied for a position in your Richmond location as a Claims Adjuster Traniee. Ihave applied 3 times to this position. I just recieve a rejection letter said’ they could not go through with my application due to I was not a sroung enough match for this position. Im sorry but Im a strong match I have a dagree in Criminal Justice/ Crime Scene Investigations , I have also did some volunteer work with the Virginia State Police as a Crminal Anaylsis. Now could someone please tell me why Im not strong enough for this postion?
Thank You
Lisa Nelsen

Reply

william tenney October 27, 2014 at 4:44 pm

ive never in my life seen a place lie so much ill do every thing in my power to tell every one i know to drop progressive ins i had a fire on oct the 9 to this day they af not made it right i pay 140 dollers a mouth and they keep giveing me to morro wellive ask to speak to the ceo of this fine com and got told i could not well then they dont need me or my faimly or friends to be with there com my dad annd sister tranfered there ins today and i will go to the internet to tell how they have treat my clame if they where for the poeple who made there com they would talk to me and make this right but you can bet ill drop them in a min after all after 20 years they cant take a call and take two weeks to tell me there waiting on someone to tell them what my van is worth relly and there in this for me and dont even know my vans value who needs them if you get this and you relly want to keep us as a costomer than make a call to me other wise ill take you just want my money and dont care do the fack i now have a clam but all thoses years you have been liveing on my faimlys money did do a thing to make your com well the old thing of word of mouth lets see just how far it relly goes i will tell all my friea
nds who have friends and faimly who will tell there friends and faimly and lets see how long it takes for this to hit your door like this small clam hit my faimly who dependes on that van for me to bring home a pay cheack to buy food thanks for the lies your com have told to us we will be sure to spread the word for you

Reply

Debbie Rogers October 9, 2014 at 4:35 pm

I think the ad mocking Betsy Ross is extremely distasteful. Almost as a slap in the face of America and the fight for our freedom, including free speech.

Reply

David Gillett September 16, 2014 at 7:01 pm

PROGRESSIVE WAS THE MOST EXPENSIVE AND HORRIBLE MISTAKE MY WIFE AND I HAVE EVER MADE!!! Beware of their FINE PRINT and keen ability to AVOID PAYING a DIME!!!!

Reply

adam September 16, 2014 at 2:42 pm

i am insured by progressive, hit by a progressive driver, she had a stop sign and hit me and I did they decided fault 50/50 – i never received a call from my insurance adjuster only the one representing the other driver, they have not paid my claim and continue to threaten me to sign release of claim. it is literally making me ill. i have had insurance with progressive for over 6 years – always paid, never had accident – i hate this company – they are just typical of what Corporate America is: the friendly faced girl in the commercials and greed and corruption in the background

Reply

Heather DaCosta September 4, 2014 at 9:05 am

After being with Progressive for over 5 years I thought I had a sense of security and safety about my vehicle UNTIL I walked to my Lincoln navigator after getting off work only to find that my keyless entry pad had been popped open and once I opened the door…. I was horrified to see that my stereo/DVD system was cut out of my dash board, all my vent covers cut out, my speakers, jarmen navigation, i-pad mini, wallet, money, make up, gym bag, work bag and keys were all stolen. And I was parked only 6 parking spaces from the elevator s at a well known hospital in Atlanta Ga. So now I call MY Insurance company-Progressive whom I have had FULL coverage on my vehicle to report my claim… Only to be ROBBED AGAIN… PROGRESSIVE INSURANCE did NOT cover the following : My speakers (because they weren’t Bolted down), my navigation (because it was only attached vto my cigarette lighter), my wallet, cash, mini i -pad, bags, MY KEYS and wireless remote ( which the theivs took along with my LICENCE to know where I live and they already know where I work… I was and am still upset, flabbergasted and totally UNSATISFIED with Progressive, not to mention the 4 separate agents that has been handling my Claim for almost 3 WEEKS Now. So unprofessional, So in organized and MISLEADING as a Company. I am Definitely switching companies. #ripoff # falseadvertising #shamefull #FloisFake

Reply

jeff August 1, 2014 at 9:02 pm

Wow just got told their not coving my hail damage to my car. This is a sad place. I will never insure nothing through them again. I have 3 cars and a boat through them..(not ever again). I talk and see alit of people and everyone said I should have done my research before having them insure my things.
State farm here I come!!!!!!!.
Good luck to progrsive .

VERY SAD TO SEE A PLACE LIKE PROGRSIVE LOSE SO MUCH BUSINESS..

Reply

jeff August 1, 2014 at 1:17 am

I should had read my comment. It was hail damage. To all my cars.They said hail can’t chip cars ,will mine it did. My neighbor had chips in his paint.along with dents. Why should I be responsible for a act of god. That’s why we pay for insurance. 7/31/14. Can someone help get me car fixed the way it was? And I’m asking someone from progressive.. This is not fair to me or my family . phone 1810656xxxx.

Reply

JIM FUCHS November 16, 2015 at 11:53 am

We had been with Progressive for 20 + years, clean record, we’re very decent, responsible People We had a situation on Oct 23, vacation with boat being towed to Lake Havasu AZ for Utah and was 9 miles from designation and the back trailer wheel area caught on fire, pulled over safely got fire out with extinguisher and then called tow co.with Progressive long story short they put us on hold then never got back after giving them all the information like a total of 15+ minutes , Never did a call back HAVE HAD NO ACCIDENTS on RV or BOAT at all . First time wanting to be towed EVER !
I’m so disappointed at Progressive for giving us this kind of treatment after all the money 20+ YEARS THATS A TOTAL OF ABOUT $ 9,800.00 they have make and without even considering the fact that we have kept a clean record. Plus we contacted Progressive over a week ago with NO ONE GETTING BACK TO US ON THE TOW ISSUE .STILL FIGHTING THE CLAIM .We are a hard working family, always doing the right thing and teaching our kids the same. Thank you so much Mr Glenn M. Renwick (CEO). You don’t have anything to worry about because money for you is not an issue but for us, it is. Very Disappointed Family with PROGRESSIVE, will not be endorsing
your PROGRESSIVE INSURANCE CO. WITH THE MANY FRIENDS AND RELATIVES WE HAVE. YOUR COMMERCIALS ARE NOT TRUE. VERY SAD YOU AND FLO !!!!!

Reply

JIM FUCHS November 16, 2015 at 11:58 am

We had been with Progressive for 20 + years, clean record, we’re very decent, responsible People We had a situation on Oct 23, vacation with boat being towed to Lake Havasu AZ for Utah and was 9 miles from designation and the back trailer wheel area caught on fire, pulled over safely got fire out with extinguisher and then called tow co.with Progressive long story short they put us on hold then never got back after giving them all the information like a total of 15+ minutes , Never did a call back HAVE HAD NO ACCIDENTS on RV or BOAT at all . First time wanting to be towed EVER !
I’m so disappointed at Progressive for giving us this kind of treatment after all the money 20+ YEARS THATS A TOTAL OF ABOUT $ 9,800.00 they have make and without even considering the fact that we have kept a clean record. Plus we contacted Progressive over a week ago with NO ONE GETTING BACK TO US ON THE TOW ISSUE .STILL FIGHTING THE CLAIM .We are a hard working family, always doing the right thing and teaching our kids the same. Thank you so much Mr Glenn M. Renwick (CEO). You don’t have anything to worry about because money for you is not an issue but for us, it is. A Very Disappointed Family with PROGRESSIVE, will not be endorsing
your PROGRESSIVE INSURANCE CO. WITH THE MANY FRIENDS AND RELATIVES WE HAVE. YOUR COMMERCIALS ARE NOT TRUE. VERY SAD FOR YOU AND FLO !!!!!

Reply

jeff August 1, 2014 at 1:00 am

I read all these comments. And it seems to me that progressive doesn’t like paying for anything at all. I pay my bill on time all the time. I had a stone come through and dent and chip all 3 of my vehicles. I put a claim on just one .3,100 in damage. That only want to pay about 800 dollars. That said the new chips weren’t from the hail storm. I was shocked to the point were I will find another company to insure my vehicle. if this was state farm I would never had any trouble .I will tell everyone the issues I had with progressive!!!!!!!!!!!!!!!!

Reply

Mary July 25, 2014 at 8:45 pm

I am a home owner we recently had a storm come through and damaged my roof I call Progressive to have a claim adjuster come to my home only to be talked down to and told my claim has been denied I am very unhappy and will be finding other insurance and will tell all my friends and family to never deal with progressive

Reply

Terri Flieger July 24, 2014 at 9:29 pm

To whom this may concern;

In the very near future you will be receiving a letter which entails a business opportunity that I believe will brings millions of dollars to Progressive Insurance. In fact I believe this business proposal will continue to lift up the standard that Progressive Insurance holds for all its employee’s and customers alike.

At this time I personally thank you for your time and will be looking forward to you contacting me after you receive my business proposal.

Sincerely;

Ms. Terri Flieger

Reply

MARK VALLE July 10, 2014 at 3:18 pm

Dear Progressive Executive,

It is with great annoyance that I send this communication. I feel the professionalism and integrity of Progressive Insurance is subject to scrutiny based on the incident detailed below.
My wife was struck in the rear end by your policyholder on May 9, 2014. Immediately, they exchanged information and my wife went as far as to take photos of the two vehicles involved. They didn’t acquire a police report since your policyholder, at the time, appeared straight forward and cooperative and it was a minor infraction. My wife’s last e-mail to your representative “Bobbie Flores” explains in detail what subsequently occurred.
After several weeks of exchanging phone calls and the lack thereof, being that your representative showed apathy towards the matter and basic indolence coupled with your policyholder exhibited sheer irresponsibility, it appears our case was closed and we have been forced to make the repair out of our own pocket!!!
The concept that an individual can blatantly show negligence towards a matter that she obviously created, and her insurance company could hide behind minor technicalities and a flawed internal system to avoid a minor claim, is appalling. Logic would lead towards endeavoring to stand behind a reputation so extravagantly built through a plethora of television and media commercials, by practicing the solidification of such reputation through the adage, “actions speaks louder than words”; especially in this age of ubiquitous personal media!!!
Since your lower line representatives seem to be incapable of being effective, it was important to get this message to as high a level as possible. This way we have a clear understanding of the core values and culture at Progressive Insurance.
Subject emails and photos are available to be forwarded if given a proper email address.

We look forward to your sincere response.

Respectfully,

Mark Valle (corporatevisXXXX@sbcglobal.net, 760-458-XXXX

Reply

Robert Fisher June 1, 2014 at 9:58 am

Never had insurance with progressive and they put an account in collection on my credit report. I called and gave SS# and address. After proofing it was not my debt they refused to contact the three credit comp. and fix their mistake. I was told if I paid the debt they could fix it or I would have to jump hoops and send them copies of my credit report to them for them to fix what the did. Holding my credit hostage to correct or collect your mistake is wrong! Fix the problem you created, it’s the right thing to do!

Reply

gwen rider May 7, 2014 at 5:18 pm

I was not pleased with Erika kluc the adjuster and I never was compensated for my accident

Reply

Ryan April 10, 2014 at 12:15 pm

Claim # 14-1115455

My car was hit on the passenger rear of the vehicle. The at fault driver had their damage on the drivers front and drivers side of the vehicle. When comparing the 2 vehicles, it is obvious that the damage to my rear fender and door were done by the other vehicle. There was damage on her vehicle back up to the driver’s door, which lines up with the damage on my vehicle.

We had an issue with Progressive on our previous claim back in 2011. So type of issue. There was damage to our vehicle that was said not to be part of the accident. I found video footage from my wife’s work just before the accident, proving that the damage was in fact related to the accident. This is the same issue once again! I have not paid you over $25,000 dollars to have to fight with you over a claim. You are supposed to be defending me! Not fighting against me. Your agent Vinessa O’Conner, was not going to look at the other vehicle to see if the damage to mine was related. I have to do this defending myself! This is wrong and not what I pay for. I am very disappointed in the service I have been getting in these 2 accident claims. Vinessa O’Conner was very rude. She talked down to me like a child be disciplined, talking over me and interrupting me and time I would try to defend myself. Your company is more than happy to take my hard earned money, but does not back me when it comes time to take care of my claim!

The agent Renesha Noel was able to waive my deductable so we could start the repairs on the vehicle. This took some supervisor approval, but was done. That is the level of service I would expect my money to get me. I have been a loyal customer since 2007. I hold 2 vehicles, an rv, and home owners insurance with your company. I was very skeptical keeping my coverage with you because of the last claim in 2011. But I stayed loyal, and now I’m paying for it again. My parents had an issue with a claim with you as well and still I stayed loyal.

This matter needs to be taken care of. The damage on my vehicle was all related to this accident. I should not have to take pictures of my vehicles every day to show that damage was not prior. The least I would have expected from Vinessa O’Conner would have been to look at the other vehicle as well to see if the damage I’m claiming could have been part of this claim. I tried for 2 days to get in contact with her supervisor, Jimmy Rout. I left him 2 voicemails on 2 different occasions. He did not get in return my calls for 2 days, even though his voicemail stated he would get back to me the same business day if I called before 3pm that business day. When he finally did talk to me, he said that the damage doesn’t look like its part of the claim and that there is no leading damage to the dent in the rear fender.

Damage to a vehicle does not always show a paint transfer. These cars now a days are not build with steel bumpers. They are plastic and the sheet metal is very thin. This a very small dent that could have been caused by fragments of the other vehicle hitting mine. I don’t know, I was in the vehicle when we were hit. I was not a witness with a 3rd party prospective of the incident. I can only rely on your companies many years of experience. That Is why I choose to be insured by Progressive.

I should not have to fight my insurance company to get my vehicle repaired back to its prior accident condition. I will not settle with any other resolution. I this damage is not confirmed to be covered by Jimmy Rout today then I will have to take matter to the Corporate Level

Reply

Mary A. Laliberte March 5, 2014 at 10:15 pm

To the attention of
Mr. Glenn M. Renwick, CEO
Mr. Brian C. Domeck, CFO
Ms. Susan Patricia Griffith, COO

This is a corporate complaint regarding a Progressive Insurance TV commercial. My household typically enjoys the commercials with your spokeswoman, “Flo,” but the commercial in which she mimics the behavior of an enticing drug dealer on a street corner seems more appropriate for an adult comedy club than in a broadcast TV advertisement. My household found it deeply unsettling the first time we saw it, and now, months later, it hasn’t faded in its impact and indeed its impression seems to be worsening. It’s inappropriateness of content leaves us queasy and disappointed that Progressive seems willing to taint their own corporate reputation with such an unsavory association. Does this commercial genuinely enhance your corporate image and bring you increased business?

We hope that you reconsider your continued use of this commercial and that Progressive’s advertising department can find less disturbing and more creatively entertaining opportunities to promote your corporation’s business.

Sincerely,

Mary A. Laliberte & Family

Reply

Shawna Kates February 25, 2014 at 11:07 am

I was an unfortunate victim of an auto theft on November 7, 2013. After filing my police report and contacting Progressive, I thought things will go over smoothly. That is not the case at all. After providing all my phone and financial records as requested to the insurance company, I feel like I am being targeted as a suspect. But not only was I being investigated,they harrased my parents, my daughter, asking them questions that did not pertain to my claim. For example, asking my daughter where does her son sleep? And where does my mother and father sleep? What does this have to do with my claim? This is a total insult on a hardworking single black woman who lives in Newark, who has never been late on a car payment or car insurance payment. If i lived in a different area, ex Short Hills, I nor my family members would have been so insulted. To this day this claim is still not settled and to add insult to injury, my mother and I have been scheduled for an examination under oath. I researched the web and contacted a gentleman name Rob Painter to see if he can help. I have never been so humiliated in my life by a company. I never thought Progressive would treat their insured this way. I am a victim who has been violated, not only me, but my parents and child as well. This is so unfair. Progressive is not a good company and I will tell my story to whoever will listen until this is settled. Even if I have to contact the media and/or newspapers to show how I am being discriminated on and treated unfairly.

Reply

Elisabeth October 31, 2014 at 6:54 pm

Hello I have the same problem with progressive they are a rip off

Reply

Mr. Wyatt December 4, 2013 at 12:23 pm

BEWARE….. I was Rear Ended in April on a Thursday evening at about 5:30 p.m. of this year, sitting at a complete stop in a line of traffic facing forward when I was violantly hit from behind, I was thrown forward causing severe Neck and lower back pain that manifested the next day while i was getting my rental car seeing as how my car was not safe to drive. I was hit so hard that the change in my change compartment on the left side of the stearing wheel was thrown to the ceiling and into the back seat.
Taking the day off work to deal with the car, the pain became worse. I went to the Dr. Monday Morning and was put on medication. the pain kept me from sleeping well for weeks, I had to see a Chiropractor three times a week for about three month for treament and therapy, I am a self employed Hair Stylist and the time off for Dr. visits caused me to loose several thousand dollars of income, I was working with pain patches, medication and Ice Pack shoved in the back of my pants just to get through the day. NOW it is December and Progressive barely wants to give me money to cover my Dr. bills, nothing for all the lost income, pain, not to mention some house chores I was unable to do since I couldnt bend over and had to hire some one to perform!!! All this was presented in my demand letter by my attorney.
If you spent some of the money you pay for all your Flo commercials maybe you could take care of the victims of your “insured” clients. Pathetic company, This isnt over…..
Sincerely
Mr. Wyatt

Reply

Mike Bassett November 10, 2013 at 6:29 pm

I thought that a good commercial would be to have a family of flo’s mother, father, kids all with same uniform and hair. It would be kinda cool .

Flo fan

Reply

Leave a Comment

Want to make sure Progressive sees your comment or complaint?

Share your experience to get more attention.


Previous post:

Next post: