Progressive Corporate Office

Progressive Corporate Office Address

Progressive Corporation
6300 Wilson Mills Rd
Mayfield Village, OH 44143

Contact Progressive

Phone Number: (440) 461-5000
Fax Number: (440) 446-7436
Email: Email Progressive


CEO: Glenn M. Renwick
CFO: Brian C. Domeck
COO: Susan Patricia Griffith

Progressive History

Progressive was founded in 1937 by Jack Green and Joseph Lewis as Progressive Mutual Insurance Company.

In 1951, the company moved into a new headquarters in downtown Cleveland, Ohio after outgrowing their first office.

In 1955, Joe Lewis died and Jack Green becomes CEO.  Joe’s son, Peter Lewis, begins working for the company.

In 1956, the company begins an auto insurance program for high risk drivers.

In 1965, Peter Lewis becomes CEO.

In 1974, the company moves headquarters to Mayfield Village, Ohio where they still reside today.

In 1987, the company is listed on the NYSE.

Today, Progressive is one of the largest automobile insurers in the US.  The company also provides property and casualty lines.

{ 43 comments… read them below or add one }

Kevin O. Williams November 20, 2015 at 12:29 pm

My name is Kevin O. Williams an I am listed as a Diamond Customer ; however, that distinction obviously does not matter; especially to this company. My situation is on November 18, 2015 my son and I were preparing to return home from an event. Because my leg was stiff ( I had hip surgery in July 2015) I asked my son to drive us home. On the way home a deer ran into the front driver side of the vehicle causing damage. Now my son is an excluded driver from our insurance and I understand that. My issue is that the claims rep. is stating that even though this is a “No Fault” accident Progressive won’t cover it because of the exclusion. I ask the claim rep. if I was driving and experienced a medical emergency and my son was in the vehicle with me, was he stating that my son couldn’t drive me to the hospital…and he said yes. Now I have been with Progressive for many years. No accidents for the last five years. I pay approximately $296.00 per month for 12 months per year which is $ 3552.00. That amounts to $17760.00 that I have paid this company. Over those five years I have received nothing from Progressive. Like I informed the claim rep. my son is not allowed to drive my vehicle but if he was to walk into one of their Office’s and state his name; that wouldn’t stop them from taking my payment. I have maintained full cover on my vehicles for many years with Progressive…even when other companies have offered a lesser payment. Why stay? Because I could tell others I stay with Progressive because I like the way they treat me as a customer. Well, I can’t say that after this incident. For the amount of money Progressive makes off of loyal customers like myself; now when I need them they focus on a piece of paper and tell me my life is worth less than that piece of paper. I will now forward this email to the company President and find a company that will truly respect loyalty…


Darlene McGrath November 12, 2015 at 4:29 pm

I have talked with four representatives, from your company, I was transferred four times, a Sharon Bessemer was to be connected to me, I waited twenty minutes. I left a message with her voice mail, that if she didn’t call me back, I would cancel my policy, it has now been one and half hours and no reply. I have been a good customer for many years. The request I have is so simple.
I would appreciate someone with authority to call me.
Darlene McGrath account # 50558727


Ross September 29, 2015 at 11:24 pm

I love that you have the Snapshot program and am glad to get any premium discount possible. What I don’t agree with is how the device registers a “Hard Brake”. I was on a major four lane highway doing the speed limit of 55 mph. A traffic light turned yellow and rather than run it, I stopped from 55 mph in a short distance, which caused the Snapshot device to log a “Hard Brake” and sound it’s beeps. When I checked my trip history on the website, it showed 8 hard brakes instead of one. This happened more than once, since the Snapshot device was on my vehicle for 3+ months. Knowing that the device registers like this, could lead a driver to run red lights to avoid the number of “Hard Brakes” recorded, which would have a bearing on the calculation of their premium discount. It just doesn’t seem fair.


Wesley September 17, 2015 at 4:16 pm

Claim # 15-1927443
I was involved in a accident on June 12th, where the front end of my passenger side was damaged along with the side panel. Progressive referred me to a local body shop near my relatives house. The appraiser called me to say that my car would be ready for pick up in a little over a week. It actually took me a month to get my car back from the body shop. Less than 24hrs of me picking up my car, I noticed a loud knocking noise coming from under the dashboard on the passengers side. I have never heard this weird noise before, and it was weird that I was now hearing it after the repairs on my car. I emailed my claims representive and called the appraiser back about the noise. He had me to take my car back for it to be looked at again and determined if the noise was accident related. I explained to him that the noise didn’t occur until after the repair. The appraiser finally gave me a call back after a few days to let me know that he gave the body shop the okay to fix the issue. When the body shop called me to pick up my car, they said that it was a screw loose. A couple of months later, the exact same noise from the exact same place occurs again. I called the appraiser about the issue again, and he assigned someone else to come out and look at it. I had to call the body shop and get the contact information for the appraiser after a few days went past because I never got a call about him looking at it. After getting the appraiser on the phone, he tells me that the issue isn’t accident related. He goes further to tell me that the issue is common in my type of vehicle. I explained to him how I never had this problem until less than 24hrs after I picked up my vehicle from the body shop. He ignored everything that I told him and proceeded to say that he is confident that Progressive will not pay for the damage. He said that he will submit his comments to his supervisor and give me a call back with a definite answer. That was a week ago when he had that conversation on the phone, and I haven’t heard back from him since then. I’ve tired to call my claims representive and her supervisor multiples times, but I haven’t gotten one response from neither of them. I even got another claims representive on the phone, who claims that they made notations to my file, and mentioned that she would put in request for the claims supervisor to give me a call back within the same day. Still, I haven’t heard back from anyone with Progressive and it’s been almost another full week. At this point, my car still isn’t fixed correctly, and no one from Progressive is responding to my calls to resovle the issue. I will continue to make my way up to corporate until I am heard and treated like a valued customer. All I want is for my vehicle to be fixed the way it was prior to the accident, not broken.


Holly September 10, 2015 at 3:07 am

Hi, my name holly, I live in utah and well I have an odd request to make to you the progressive company. I have been told by many people how much they love flo, I also love flo. I have been told by many people I remind them of flo or I look like her. So I have decided I just might be her for halloween!! Haha. my question to you is, would you or could you provide me with a progressive apron like flo and the two buttons she wears on the apron? I believe I could come up with the rest of the costume. I would be so very grateful and see this as a good thing for me as well as the company Progressive, you get an extra flo out there representing and selling your wonderful insurance on Halloween night ;) thank you for your time and please let me know.


Marc Bailey September 7, 2015 at 3:03 pm

I have a complaint. I originally became a licensed driver in NY state in 1989. In 1994 or 1995, I drove my girlfriend’s car and was stopped. Her insurance card was not in the car it was in her house, which was in long Island, NY. Before I could rectify the incident, we broke up. Since I couldn’t prove insurance coverage, my license was suspended. I basically could not afford the fines at the time, (well over $1,000. ), so I moved to NYC where I wouldn’t need a license. Fast forward 26 years, I had to buy a car because I could no longer get my 81 year old mother around on public transportation. I was given a quote of between $650 and $700 per month at full coverage, due to your policy of discounting driving experience prior to the last three calendar years at the time of application. Notwithstanding the fact that I paid the fines due from 1994 and 1995, took and passed a written and road test, and that prior to my suspension in 1995 I had a total of 8 points in six years with no accidents. The last points were from 1991. I feel that my prior driving experience should be counted so that I can receive a quote at a lower rate. I will turn 57 this month, I went back to College as an older person last year, and will graduate in the Spring of 2016, but my car is in a rented driveway wasting away because I can’t afford the insurance rates. I went to and passed Driver Education in high school, and have no recorded accidents on my record. I have proof of everything I have claimed above; i.e., my Drivers Record from DMV, my college transcripts, etc.
It would please me if someone from your company could contact me and rectify this apparent injustice, with some type of waiver. I could understand if I was some kid with a horrific driving record, but I am middle aged, bordering on being a senior citizen, who has driven for years, with no accidents.
Please respond to Marc Bailey, ** Sutter Ave., South Ozone Park, NY 11420, Tel. 646-498-****, email ma*****
Thank you for your time.


ARTHUR J.KOSPELICH September 3, 2015 at 1:26 pm

CLAIM# 15-3138332-01
I have been a Progressive Ins. customer for years, this complaint is in regards to my auto policy. I have never made a claim on my auto policy, I recently had an accident where I ran over a lane divider and caused damage to the bottom of my vehicle, radiator support and A/C condenser. Prior to making my claim, I had my vehicle looked at by the dealership where I purchased my car. I was fully aware of exactly what damage was done to my car. I brought my car in to the Progressive Customer Service location near my work,and dropped it off. 24 hours later I recieve a call saying that there was no evidence of impact damage to the bottom of my vehicle. After listening to the Progressive reps, blaten lies, I then explain that the vehicle had previously been looked at by the dealer and that I could show him exactly where some of the damage was that Progressives authorized mechanics could not find. The rep then said he would have the shop take a closer look, but was first asking me when could I come pick my vehicle up. According to the Progressive rep. qoute” i told the shop to do it right this time and remove the bumper cover” At that point, the following day. I recieve a call and all of sudden the damage is now visible! Now according to this Ace Mechanic, he sees the cracked radiator support, but still has not found the damage to the A/C. I was then told, I would recieve a return call 8/27. I recieved a call from the Progressive rep, i was told that it looks loke the condenser was damaged by being hit with gravel. And it’s been determined that this damage is not part of the rest of the damages. the radiator support which was not even detected before is directly behind the damaged condensor. I provided pictures of the incident location, and it clearly shows the divider where it’s been hit numerous times and where there are bits and piecies of broken concrete that’s been knocked off. Now by the progressive reps description, “damage looks to be from a peble” It’s been determined that it was a peble from somewhere else. First of of for Progressive to call me first and say that no damage could be found on the vehicle, to now saying everything that I explained to them has now been located to some of the damage was done by diffirent gravel / peble is absolutely ridiculous! Ive now been told the solution is for me to not only pay my deductable, but in additional 300.00 for a condenser and refridgerent. My A/C was working fine the day of the incident, as soon as it happened, i brought my car home and parked it. The next time I went to drive the vehicle the A/C would not get cold. Also the progressive rep. Dennis at the location in Metairie La, explained to me that the A/C was fully charged and is hold ing a charge, the problem looks to be electrical. the compressor isn’t coming on. It will come on a little. This explanation, was an absolute lie! Remember, at first no impact damage was observed and I was asked if I wanted to come pick it up. NO, I WANT MY VEHICLE FIXED! I have since been in contact with Mr.Robert Love, he is supposed to be a claims supervisor. He is the rep. that has come up with the unexceptable solution to pay an additional 300.00. I have tried to contact someone to speak to about this issue, for the last week. I continue to get the run around, Ive one day been given ext.numbers and last names to Progressive employees to the next day being told “it is against company policy to give customers ext.numbers or last names” this whole ordeal is still ongoing and I will continue to move up the corporate ladder with my complaint. I will make sure, the below listed people do hear my complaint.
Mr. Glenn M. Renwick
Mr. Brian C.Domeck
Mrs. Susan Patricia Griffith
It is amazing to me that Progressive operates in this fasion, an insurance company is supposed to be there for their customers and protect their investments. For such a large company, that spends millions on advertising. Advertising, one thing and treating their customers absolutely different! I really hope, that I just havn’t found the right person to speak to and not just come to the realization that This is how Progressive treats their customers! If i continue to not recieve any responses, I intend to file a complaint wit the BBB, maybe then I will recieve a response.


Russell Albright August 23, 2015 at 7:07 am

Progressive needs to pay our small family owned business Albright Machinery a 160 day old past due transport claim for the amount of $85,000.00!


Greg elgersma August 3, 2015 at 3:20 pm

I was rear ended in my 1995 corvette with 32000 miles. Cosmetically car was fixed. But rear amp for sterio. Again right rear amp. Right rear hit. They say has nothing to do with wreck. And right after wreck put key in ignition and the chime that let’s u know your lights are left on or key left in ingnition sounds sick. Again they say has nothing to do with it. But yet my apple I phone was smashed in wreck. Kinda makes u think that progreesive doesn’t care. Will be changing insurance co. And still pushing to get fixed. Bad insurance co.


S. Lewis July 24, 2015 at 1:31 am

I just learned my policy canceled tonight for not providing proof of prior coverage. I provided the proof of coverage over a month ago and Progressive even scanned the documents into my policy and I am able to view the documents I sent. Last week I noticed the inbox message when I logged on threatening to cancel the policy. I reached out to Progressive and after about 20 minutes, the agent finally saw their mistake and advised he would take care of it. He was very apologetic and said disregard the cancellation notice. Well the agent didn’t resolve it, as my policy canceled tonight. I was not aware and only found out while checking my emails tonight. I called Progressive tonight and they were not very helpful and didn’t care. I even spoke to a Supervisor and she kept stating Progressive did not make a mistake and stated there was nothing she could do about it. Really???!!! I think Progressive purposely cancels policies just to rip-off customers. You pay them and they cancel you for some ridiculous “lie” they make up just to take your money and not have to provide coverage. I will definitely be contacting the Better Business Bureau and the Commissioner of Insurance on tomorrow.


Shekoo August 5, 2015 at 3:38 pm

I am having a similar problem with progressive. They are giving a headache with repairing my rattling door lock which started after a road accident. Also the automatic door lock ceased functioning from the day of accident.They claim the door locks were not affected by accident .This is a safety issue for me and my kids .Progressive needs to be fair to accident victims.


Scot Brandon July 24, 2015 at 12:12 am

In light of the recent news of Planned Parenthood selling baby parts and your company name being listed as someone who supports Planned Parenthood, I request you guys do what is right and pull your support.

Sincerely, one of your customers…possibly soon to be former customers.

Scot Brandon


joe chambers July 20, 2015 at 1:16 am

I would like to make a comment about this companies leadership it totally f***in sucks ive never work there and would never have that low of standards to do so i have known alot of people friends family that have worked there and get treated like shit just because of some stupid numbers some bozo behind a desk made up for people to meet when these people come to work hard for you everyday you f*** with peoples lives and all you care about is numbers well maybe thats why you have such a high turnover rate cause the main problem is you dumbasses training the employees those are the ones that should be fired i know you just gonna laugh at this email but the truth is Glen you cant take your dress and high heels off to do anything about it the way these people in customer service get treated is bullshit and the human resourse people are idiots too so take off that dress and do somthing about it i know i never give you a sent of my money you worthless bastards!


vitaliy budimir July 11, 2015 at 10:50 am

Hi you probably dont know me but im one of your companies customer. Me and my family been with progressive for a long time.We are now a diamond custo er.Recently someone tried to steal my car and vandalized it and i filled a claim as i was supposed to.The person who was assigned to do the estimate on my car obnoxiously made is estimate innacurate to an extent that obvious damages he didnt take in consideration , the parts and their total came from unknown source and his conclusions where nowhere reasonable.I got my own price list to the part of the part needed which he said was all that i needed he used to his advantage and used dealer part numbers with his parts( take into consideration this is an expensive 2006 BMW thats also rare).Long story short, i confronted him and said that i didnt think he was accurate and that i thought that he wasnt following procedures because his estimates would nowhere close bring my car into a pre-accident condition.And what i mean by obnoxious is , ill just give one of many trunk was pried open in the incident so on his estimate he put down that i need a new trunk latch and another small plastic part but thought that ripped apart trunk lid where the trunk latch attaches was ripped like it was paper,he didnt agree that it was damaged..He said he did the best he could help me and by not taking me seriously didnt think much of my concern.i contacted the local claims office and actually stopped by and got greeted by the estimators supervisor, i told him what was going on and he said he would work with me and not to worry and he did to a certain extent…now , for past ten days doesnt call me back and is ignoring not going to go on and on because there is too much to write but to sum it up between irrigularity in the estimates, totals that on paper said that i got paid that i never recieved , – from inacurate people that at that point werent helping me with my claim,a bounced payment check that i had to pay the fee for ,weeks ive spent dealing with this that i had take off work countless hours and parts  that i had to buy out off pocket and hours spent working on the car myself because of shortage of funds and to top it all off up to this day from the time this incident happen* been sleeping in my car *because my trunk doesnt lock due to the fact that i need a new one but no luck with somewhat fair assistance from the insurance company ive been with for long time.If you looked at everything you woukd see all im asking for is bare minimal and looking the other way about lots and cant even get that??!!I really hope there is someone there from the over head of this great company that can help me because i know this isnt and not the kind of customer service that Progressive Casuality Company stands behind.  Thanks.    Please email me back at earliest convenience.

Vitaliy Budimir
* E Hartson
Spokane WA 99202j

I have sent tgis multiple times to multiple different departments with appropriate time for response and got one reply that was automated telling me that someone will get back to me in five to ten business days ago about a month ago or more.


Duane A May 2, 2015 at 11:55 am

To the attention of
Mr. Glenn M. Renwick, CEO
Mr. Brian C. Domeck, CFO
Ms. Susan Patricia Griffith, COO

I moved from a town that had 63,985 people living around me and there was crime all over the place and accidents every day, now I live in a town that has 15,930 people living around me, with VERY LITTLE TO NO crime and accidents per day. That’s around a 1/4 of the population with much less crime/accidents. My driving record is flawless as well. So with that information here is what happened to me, I called Progressive to change my billing/gauging information. The customer service representative told me that my rates were going to increase around $450.00 USD per year. Here is my problem with this increase, you can not justify that amount of money increase when you look at the facts. The area I live in now is in the country with it’s surrounding areas being rural, and the majority of the land is in Federal/State parks, and forest preservation. There for the rate of growth is limited which means fewer automobiles on the road compared to where my old gauging locations was. This rate increases is outrageous, I could see a small increase in the tens of dollars, but that’s far from the “going rates” that you (Progressive) told me how much more I’m going to have to pay. There is no justification in this observed and outrageous increase. I want to hear from a senior executive/office from Progressive Corporation very soon on how this matter will be fixed.


jon May 1, 2015 at 1:06 am

Im not happy with progressive anymore because they lie to people and when caught in the lie they change the story to fit their lie.
I have been a customer for 6 + years. I paid my premium last month and was charged a late fee eventhough i was told i could pay it up 13 days late with no problems. Then my rate was jacked up. The customer service said i had to pay the bill before i could change my due date because my policy was up for renewal but that i could change on the next month. I contacted them to change it this month and was told that i couldnt change it till i paid my bill this month.
Im so sick of the lies im getting from someone on the phone at this company that im going directly to the corporate headquarters with this.
But after reading the other bad reports on this site i dought that even the head office will care. I have Never had any accidents and have been driving for over 1 million miles as a commercial driver. And have been driving for the past 35 years. i have never been so disappointed with an insurance company than progressive and hope they will try to fix this problem.


John Jaras March 13, 2015 at 2:19 pm

I would like to comment your commercial media campaign. Love your commercials. Strong outta the box imaging that resonates well to your target market. You have done a great job branding Flo and the lowest price machine. Well done and always amusing!!


Maggie lipton March 5, 2015 at 7:00 pm

I just want to comment on the recent TV advertisement that takes you back through the centuries to when they burned witches’…this is not being progressive (rather regressive). I was really disgusted by this ad and disappointed that you even okay end it to air.

Your ad agency really messed up on this one. They should be looking ahead, not back. Maybe something like the Bruce Willis movie where cars are flying (centuries ahead).

Hope someone in top management can see this. Thank you and no I don’t have any dealings with your company.


Kellie G February 28, 2015 at 5:37 pm

I feel the need to add to this long list of complaints. I was in a no fault accident a week ago when I hit black ice here in Missouri while driving my boyfriend’s small SUV, which I never drive but it was at night and my car has terrible headlights. The ice carried the vehicle out of my control, over an embankment, and rolled down to land upside down in a ravine. No airbags deployed and it is a miracle I’m even alive. Both my boyfriend and myself have been on the phone all week trying to get our “claims adjuster” Gustavo Garcia, to help us figure out how to get some return on the vehicle and my hospital bills. He keeps saying he’ll call back the next day and doesn’t, and when we asked to speak to a supervisor, after being told we would see no financial help in this accident, we were told he was out of the office but would call us Friday. It is 4:30 pm Saturday and no call from the supervisor. It is now a week and one day after my accident and the vehicle is still upside down in a ravine because we cannot afford to get a crane to get it out, nor do we want to run the risk of Progressive holding the removal of the vehicle against us before they get a chance to see it. Needless to say we will be trying to sort this out and then switching insurance providers.

Another of many unhappy customers,
Kellie G.


Belinda Boquin January 14, 2015 at 8:22 pm

We had been with Progressive for many years, clean record, we’re very decent, responsible parents and so are our kids. We have been dropped by Progressive Car Insurance because my son who didn’t know any better as well as us; used the RoadSide Assistance from Progressive and even had to pay a difference of $85.00 from his own pocket twice; No Accidents at all, he’s car was having problems with the starter. I’m so disappointed at Progressive for giving us that kind of treatment after all the money they have make and without even considering the fact that we have kept a clean record. We are a hard working family, always doing the right thing and teaching our kids the same. Thank you so much Mr Glenn M. Renwick (CEO). You don’t have anything to worry about because money for you is not an issue but for us, it is. Very Disappointed parent.


Julius Harris December 20, 2014 at 4:03 am

Julius E Harris
*** S. Beech St.
Syracuse, New York. 13210
December 20, 2014

Progrssi Insurance
6300 Wilson Mills Road
Mayfield Village, Ohio 44143

Dear Madam or Sir:

On December 20, 2014, a week before Christmas my policy was canceled for underwriting issues:

Progressive Insurance Company suck!!!!!!Was notified by email the night before policy canceled! It is now a week before Christmas and I’m completely broke. Decided to give this snapshot a chance and I’m now paying for it dearly. Fax documentation from prior insurance proving six months of full insurance and no other driver(single). Advised agent over the phone at that time that I’m single and there’s no other operators of my vehicle. Here we are now a week before Christmas and my policy has canceled and can not be fixed. Pleas never ever get progressive. Worst experience I have ever had with a insurance company. I have been driving over 14 years and this has to be the worst company I have ever dealt with. Need more info Im at -**** Next complaints at better business bureau!Investor Relations. The Progressive Corporation Investor Relations 6300 Wilson Mills Road Box W33 Mayfield Village, Ohio 44143

Unfortunately, I was dissatisfied for the following reasons:

Temperature is now below freezing and I have to walk.
Agent and Superior were unable to help, stated its a underwriter issue.
Will now loose my job a week before Christmas!
thank you progressive
And I did pay my bill!

To resolve the problem, I would like the following to take place:

Refund of first and last payment so I can find another insurance company.

I have enclosed copies of my records related to this situation.

I look forward to your reply and a resolution to my problem, and will not wait until RESOLUTION DATE before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at phone


Lisa Nelsen November 24, 2014 at 8:19 pm

Hello my name is Lisa Nelse I live in Virginia. Im really confuessed about something and disapointed. I had applied for a position in your Richmond location as a Claims Adjuster Traniee. Ihave applied 3 times to this position. I just recieve a rejection letter said’ they could not go through with my application due to I was not a sroung enough match for this position. Im sorry but Im a strong match I have a dagree in Criminal Justice/ Crime Scene Investigations , I have also did some volunteer work with the Virginia State Police as a Crminal Anaylsis. Now could someone please tell me why Im not strong enough for this postion?
Thank You
Lisa Nelsen


william tenney October 27, 2014 at 4:44 pm

ive never in my life seen a place lie so much ill do every thing in my power to tell every one i know to drop progressive ins i had a fire on oct the 9 to this day they af not made it right i pay 140 dollers a mouth and they keep giveing me to morro wellive ask to speak to the ceo of this fine com and got told i could not well then they dont need me or my faimly or friends to be with there com my dad annd sister tranfered there ins today and i will go to the internet to tell how they have treat my clame if they where for the poeple who made there com they would talk to me and make this right but you can bet ill drop them in a min after all after 20 years they cant take a call and take two weeks to tell me there waiting on someone to tell them what my van is worth relly and there in this for me and dont even know my vans value who needs them if you get this and you relly want to keep us as a costomer than make a call to me other wise ill take you just want my money and dont care do the fack i now have a clam but all thoses years you have been liveing on my faimlys money did do a thing to make your com well the old thing of word of mouth lets see just how far it relly goes i will tell all my friea
nds who have friends and faimly who will tell there friends and faimly and lets see how long it takes for this to hit your door like this small clam hit my faimly who dependes on that van for me to bring home a pay cheack to buy food thanks for the lies your com have told to us we will be sure to spread the word for you


Debbie Rogers October 9, 2014 at 4:35 pm

I think the ad mocking Betsy Ross is extremely distasteful. Almost as a slap in the face of America and the fight for our freedom, including free speech.


David Gillett September 16, 2014 at 7:01 pm



adam September 16, 2014 at 2:42 pm

i am insured by progressive, hit by a progressive driver, she had a stop sign and hit me and I did they decided fault 50/50 – i never received a call from my insurance adjuster only the one representing the other driver, they have not paid my claim and continue to threaten me to sign release of claim. it is literally making me ill. i have had insurance with progressive for over 6 years – always paid, never had accident – i hate this company – they are just typical of what Corporate America is: the friendly faced girl in the commercials and greed and corruption in the background


Heather DaCosta September 4, 2014 at 9:05 am

After being with Progressive for over 5 years I thought I had a sense of security and safety about my vehicle UNTIL I walked to my Lincoln navigator after getting off work only to find that my keyless entry pad had been popped open and once I opened the door…. I was horrified to see that my stereo/DVD system was cut out of my dash board, all my vent covers cut out, my speakers, jarmen navigation, i-pad mini, wallet, money, make up, gym bag, work bag and keys were all stolen. And I was parked only 6 parking spaces from the elevator s at a well known hospital in Atlanta Ga. So now I call MY Insurance company-Progressive whom I have had FULL coverage on my vehicle to report my claim… Only to be ROBBED AGAIN… PROGRESSIVE INSURANCE did NOT cover the following : My speakers (because they weren’t Bolted down), my navigation (because it was only attached vto my cigarette lighter), my wallet, cash, mini i -pad, bags, MY KEYS and wireless remote ( which the theivs took along with my LICENCE to know where I live and they already know where I work… I was and am still upset, flabbergasted and totally UNSATISFIED with Progressive, not to mention the 4 separate agents that has been handling my Claim for almost 3 WEEKS Now. So unprofessional, So in organized and MISLEADING as a Company. I am Definitely switching companies. #ripoff # falseadvertising #shamefull #FloisFake


jeff August 1, 2014 at 9:02 pm

Wow just got told their not coving my hail damage to my car. This is a sad place. I will never insure nothing through them again. I have 3 cars and a boat through them..(not ever again). I talk and see alit of people and everyone said I should have done my research before having them insure my things.
State farm here I come!!!!!!!.
Good luck to progrsive .



jeff August 1, 2014 at 1:17 am

I should had read my comment. It was hail damage. To all my cars.They said hail can’t chip cars ,will mine it did. My neighbor had chips in his paint.along with dents. Why should I be responsible for a act of god. That’s why we pay for insurance. 7/31/14. Can someone help get me car fixed the way it was? And I’m asking someone from progressive.. This is not fair to me or my family . phone 1810656xxxx.


JIM FUCHS November 16, 2015 at 11:53 am

We had been with Progressive for 20 + years, clean record, we’re very decent, responsible People We had a situation on Oct 23, vacation with boat being towed to Lake Havasu AZ for Utah and was 9 miles from designation and the back trailer wheel area caught on fire, pulled over safely got fire out with extinguisher and then called tow co.with Progressive long story short they put us on hold then never got back after giving them all the information like a total of 15+ minutes , Never did a call back HAVE HAD NO ACCIDENTS on RV or BOAT at all . First time wanting to be towed EVER !
I’m so disappointed at Progressive for giving us this kind of treatment after all the money 20+ YEARS THATS A TOTAL OF ABOUT $ 9,800.00 they have make and without even considering the fact that we have kept a clean record. Plus we contacted Progressive over a week ago with NO ONE GETTING BACK TO US ON THE TOW ISSUE .STILL FIGHTING THE CLAIM .We are a hard working family, always doing the right thing and teaching our kids the same. Thank you so much Mr Glenn M. Renwick (CEO). You don’t have anything to worry about because money for you is not an issue but for us, it is. Very Disappointed Family with PROGRESSIVE, will not be endorsing


JIM FUCHS November 16, 2015 at 11:58 am

We had been with Progressive for 20 + years, clean record, we’re very decent, responsible People We had a situation on Oct 23, vacation with boat being towed to Lake Havasu AZ for Utah and was 9 miles from designation and the back trailer wheel area caught on fire, pulled over safely got fire out with extinguisher and then called tow co.with Progressive long story short they put us on hold then never got back after giving them all the information like a total of 15+ minutes , Never did a call back HAVE HAD NO ACCIDENTS on RV or BOAT at all . First time wanting to be towed EVER !
I’m so disappointed at Progressive for giving us this kind of treatment after all the money 20+ YEARS THATS A TOTAL OF ABOUT $ 9,800.00 they have make and without even considering the fact that we have kept a clean record. Plus we contacted Progressive over a week ago with NO ONE GETTING BACK TO US ON THE TOW ISSUE .STILL FIGHTING THE CLAIM .We are a hard working family, always doing the right thing and teaching our kids the same. Thank you so much Mr Glenn M. Renwick (CEO). You don’t have anything to worry about because money for you is not an issue but for us, it is. A Very Disappointed Family with PROGRESSIVE, will not be endorsing


jeff August 1, 2014 at 1:00 am

I read all these comments. And it seems to me that progressive doesn’t like paying for anything at all. I pay my bill on time all the time. I had a stone come through and dent and chip all 3 of my vehicles. I put a claim on just one .3,100 in damage. That only want to pay about 800 dollars. That said the new chips weren’t from the hail storm. I was shocked to the point were I will find another company to insure my vehicle. if this was state farm I would never had any trouble .I will tell everyone the issues I had with progressive!!!!!!!!!!!!!!!!


Mary July 25, 2014 at 8:45 pm

I am a home owner we recently had a storm come through and damaged my roof I call Progressive to have a claim adjuster come to my home only to be talked down to and told my claim has been denied I am very unhappy and will be finding other insurance and will tell all my friends and family to never deal with progressive


Terri Flieger July 24, 2014 at 9:29 pm

To whom this may concern;

In the very near future you will be receiving a letter which entails a business opportunity that I believe will brings millions of dollars to Progressive Insurance. In fact I believe this business proposal will continue to lift up the standard that Progressive Insurance holds for all its employee’s and customers alike.

At this time I personally thank you for your time and will be looking forward to you contacting me after you receive my business proposal.


Ms. Terri Flieger


MARK VALLE July 10, 2014 at 3:18 pm

Dear Progressive Executive,

It is with great annoyance that I send this communication. I feel the professionalism and integrity of Progressive Insurance is subject to scrutiny based on the incident detailed below.
My wife was struck in the rear end by your policyholder on May 9, 2014. Immediately, they exchanged information and my wife went as far as to take photos of the two vehicles involved. They didn’t acquire a police report since your policyholder, at the time, appeared straight forward and cooperative and it was a minor infraction. My wife’s last e-mail to your representative “Bobbie Flores” explains in detail what subsequently occurred.
After several weeks of exchanging phone calls and the lack thereof, being that your representative showed apathy towards the matter and basic indolence coupled with your policyholder exhibited sheer irresponsibility, it appears our case was closed and we have been forced to make the repair out of our own pocket!!!
The concept that an individual can blatantly show negligence towards a matter that she obviously created, and her insurance company could hide behind minor technicalities and a flawed internal system to avoid a minor claim, is appalling. Logic would lead towards endeavoring to stand behind a reputation so extravagantly built through a plethora of television and media commercials, by practicing the solidification of such reputation through the adage, “actions speaks louder than words”; especially in this age of ubiquitous personal media!!!
Since your lower line representatives seem to be incapable of being effective, it was important to get this message to as high a level as possible. This way we have a clear understanding of the core values and culture at Progressive Insurance.
Subject emails and photos are available to be forwarded if given a proper email address.

We look forward to your sincere response.


Mark Valle (, 760-458-XXXX


Robert Fisher June 1, 2014 at 9:58 am

Never had insurance with progressive and they put an account in collection on my credit report. I called and gave SS# and address. After proofing it was not my debt they refused to contact the three credit comp. and fix their mistake. I was told if I paid the debt they could fix it or I would have to jump hoops and send them copies of my credit report to them for them to fix what the did. Holding my credit hostage to correct or collect your mistake is wrong! Fix the problem you created, it’s the right thing to do!


gwen rider May 7, 2014 at 5:18 pm

I was not pleased with Erika kluc the adjuster and I never was compensated for my accident


Ryan April 10, 2014 at 12:15 pm

Claim # 14-1115455

My car was hit on the passenger rear of the vehicle. The at fault driver had their damage on the drivers front and drivers side of the vehicle. When comparing the 2 vehicles, it is obvious that the damage to my rear fender and door were done by the other vehicle. There was damage on her vehicle back up to the driver’s door, which lines up with the damage on my vehicle.

We had an issue with Progressive on our previous claim back in 2011. So type of issue. There was damage to our vehicle that was said not to be part of the accident. I found video footage from my wife’s work just before the accident, proving that the damage was in fact related to the accident. This is the same issue once again! I have not paid you over $25,000 dollars to have to fight with you over a claim. You are supposed to be defending me! Not fighting against me. Your agent Vinessa O’Conner, was not going to look at the other vehicle to see if the damage to mine was related. I have to do this defending myself! This is wrong and not what I pay for. I am very disappointed in the service I have been getting in these 2 accident claims. Vinessa O’Conner was very rude. She talked down to me like a child be disciplined, talking over me and interrupting me and time I would try to defend myself. Your company is more than happy to take my hard earned money, but does not back me when it comes time to take care of my claim!

The agent Renesha Noel was able to waive my deductable so we could start the repairs on the vehicle. This took some supervisor approval, but was done. That is the level of service I would expect my money to get me. I have been a loyal customer since 2007. I hold 2 vehicles, an rv, and home owners insurance with your company. I was very skeptical keeping my coverage with you because of the last claim in 2011. But I stayed loyal, and now I’m paying for it again. My parents had an issue with a claim with you as well and still I stayed loyal.

This matter needs to be taken care of. The damage on my vehicle was all related to this accident. I should not have to take pictures of my vehicles every day to show that damage was not prior. The least I would have expected from Vinessa O’Conner would have been to look at the other vehicle as well to see if the damage I’m claiming could have been part of this claim. I tried for 2 days to get in contact with her supervisor, Jimmy Rout. I left him 2 voicemails on 2 different occasions. He did not get in return my calls for 2 days, even though his voicemail stated he would get back to me the same business day if I called before 3pm that business day. When he finally did talk to me, he said that the damage doesn’t look like its part of the claim and that there is no leading damage to the dent in the rear fender.

Damage to a vehicle does not always show a paint transfer. These cars now a days are not build with steel bumpers. They are plastic and the sheet metal is very thin. This a very small dent that could have been caused by fragments of the other vehicle hitting mine. I don’t know, I was in the vehicle when we were hit. I was not a witness with a 3rd party prospective of the incident. I can only rely on your companies many years of experience. That Is why I choose to be insured by Progressive.

I should not have to fight my insurance company to get my vehicle repaired back to its prior accident condition. I will not settle with any other resolution. I this damage is not confirmed to be covered by Jimmy Rout today then I will have to take matter to the Corporate Level


Mary A. Laliberte March 5, 2014 at 10:15 pm

To the attention of
Mr. Glenn M. Renwick, CEO
Mr. Brian C. Domeck, CFO
Ms. Susan Patricia Griffith, COO

This is a corporate complaint regarding a Progressive Insurance TV commercial. My household typically enjoys the commercials with your spokeswoman, “Flo,” but the commercial in which she mimics the behavior of an enticing drug dealer on a street corner seems more appropriate for an adult comedy club than in a broadcast TV advertisement. My household found it deeply unsettling the first time we saw it, and now, months later, it hasn’t faded in its impact and indeed its impression seems to be worsening. It’s inappropriateness of content leaves us queasy and disappointed that Progressive seems willing to taint their own corporate reputation with such an unsavory association. Does this commercial genuinely enhance your corporate image and bring you increased business?

We hope that you reconsider your continued use of this commercial and that Progressive’s advertising department can find less disturbing and more creatively entertaining opportunities to promote your corporation’s business.


Mary A. Laliberte & Family


Shawna Kates February 25, 2014 at 11:07 am

I was an unfortunate victim of an auto theft on November 7, 2013. After filing my police report and contacting Progressive, I thought things will go over smoothly. That is not the case at all. After providing all my phone and financial records as requested to the insurance company, I feel like I am being targeted as a suspect. But not only was I being investigated,they harrased my parents, my daughter, asking them questions that did not pertain to my claim. For example, asking my daughter where does her son sleep? And where does my mother and father sleep? What does this have to do with my claim? This is a total insult on a hardworking single black woman who lives in Newark, who has never been late on a car payment or car insurance payment. If i lived in a different area, ex Short Hills, I nor my family members would have been so insulted. To this day this claim is still not settled and to add insult to injury, my mother and I have been scheduled for an examination under oath. I researched the web and contacted a gentleman name Rob Painter to see if he can help. I have never been so humiliated in my life by a company. I never thought Progressive would treat their insured this way. I am a victim who has been violated, not only me, but my parents and child as well. This is so unfair. Progressive is not a good company and I will tell my story to whoever will listen until this is settled. Even if I have to contact the media and/or newspapers to show how I am being discriminated on and treated unfairly.


Elisabeth October 31, 2014 at 6:54 pm

Hello I have the same problem with progressive they are a rip off


Mr. Wyatt December 4, 2013 at 12:23 pm

BEWARE….. I was Rear Ended in April on a Thursday evening at about 5:30 p.m. of this year, sitting at a complete stop in a line of traffic facing forward when I was violantly hit from behind, I was thrown forward causing severe Neck and lower back pain that manifested the next day while i was getting my rental car seeing as how my car was not safe to drive. I was hit so hard that the change in my change compartment on the left side of the stearing wheel was thrown to the ceiling and into the back seat.
Taking the day off work to deal with the car, the pain became worse. I went to the Dr. Monday Morning and was put on medication. the pain kept me from sleeping well for weeks, I had to see a Chiropractor three times a week for about three month for treament and therapy, I am a self employed Hair Stylist and the time off for Dr. visits caused me to loose several thousand dollars of income, I was working with pain patches, medication and Ice Pack shoved in the back of my pants just to get through the day. NOW it is December and Progressive barely wants to give me money to cover my Dr. bills, nothing for all the lost income, pain, not to mention some house chores I was unable to do since I couldnt bend over and had to hire some one to perform!!! All this was presented in my demand letter by my attorney.
If you spent some of the money you pay for all your Flo commercials maybe you could take care of the victims of your “insured” clients. Pathetic company, This isnt over…..
Mr. Wyatt


Mike Bassett November 10, 2013 at 6:29 pm

I thought that a good commercial would be to have a family of flo’s mother, father, kids all with same uniform and hair. It would be kinda cool .

Flo fan


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