New York & Company Corporate Office - Corporate Offices & Headquarters

New York & Company Corporate Office

How would you rate your experience with New York & Company ?

[Total: 7    Average: 1.4/5]

New York & Company Corporate Office Address

New York & Company
450 West 33rd Street5th Floor
New York, New York 10001

Contact New York & Company

Phone Number: (212) 884-2000
Fax Number: (212) 884-2396
Website: http://www.nyandcompany.com
Email: Email New York & Company

Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Executives

CEO: Gregory J. Scott
CFO: Sheamus G. Toal
COO: John Worthington

New York & Company History

New York & Company was founded by Samuel A. Lerner ad Harold M. Lane in New York City in 1918.

The company functioned as a subsidiary of Lerner Brands from 1985 to 2002.

In 2004 the company was sold to an investor team which included Irving Place Capital for $153 million.

The new owners took the company public in 2004, trading on the New York Stock Exchange under the symbol NWY.

New York & Company caters to women looking for moderately priced jeans, dresses, coordinates, sunglasses, jewelry, handbags, and hosiery.

The company sells its products through over 500 stores in 43 states. New York & Company has 2,000 employees and had $960 million in revenue in 2013.

{ 102 comments… read them below or add one }

Melissa October 19, 2017 at 11:51 am

HORRIBLE MARKETING VERY MISLEADING BY COMPANY
I went to take part of a 40% NO EXCLUSIONS INCLUDING NEW FALL AND GABRIELLE UNION. However when I went to order one of the items, a Gabrielle Union sweater dress, was not coming up on sale. I called customer service to see if they could help. Only to be told it was EXCLUDED? Uummm ….huh? I tried to tell Elizabeth(the CSR) it says NO EXCLUSIONS and said including new fall styles and Gabrielle Union. Still…nope. Horrible…horrible. I asked for corporates information so I could contact them and tell them about their misleading/lying advertising. Only to get the run around between answering machines transferring me to other answering machines…none were able to leave a message. Probably wouldnt get a response anyway. I have been a customer for YEARS….not planning on doing anymore shopping in the near future. Pay off the cc bill and probably find another store w better service & honest business practices

Reply

Latonia October 8, 2017 at 12:34 pm

I am a loyal customer for so many years that I cant remember how many. I have been shopping with this company since they were Lerner’s. I order online and shop in the stores at least 4 times a month if not more. I had the Lerner’s credit card and now have the NYC credit card. Just recently I went on line to order and received an error that they were unable to process the order at this time and gave the customer service number, I waited a few more days and tried again, same thing happened. I called customer service to place the order, told her what happened, she was unsure why it was occurring, but took my order, she also got the same message and wasn’t sure why but escalated it to another department. About 10 days later I received an email from NYCO support with this response We sincerely apologize for any inconvenience, and will gladly assist you. Due to the history with this account, we are unable to authorize online orders at this time. You may continue to shop in our stores, but online orders have been suspended upon further notice. If you would like to contact our Corporate Office, please use the link below to send any information. Unfortunately, they do not have a direct number you may call. I replied asking what history, the only history that I have with the company is shopping all the time.
A few days later, I received a response to contact the corporate office but there is no direct number. I went to the link provided and none on the options addressed online orders. I selected another option and explained my issue, still no response. I went on line to order today and received the same error and on top of that I placed an order through the store on 9/26 and still have no shipping update.

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Penelope Love October 23, 2017 at 1:42 pm

I had the same thing happen to me. I stopped placing orders online because I never received them. I waited about a year or so and ordered again to only not receive the order and to have NY and Co refuse to credit my account the money and I actually received the same “we apologize….
Shameful!!!

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Debra September 21, 2017 at 7:49 am

Good Morning
Having a HORRIBLE experience with an item that I tried purchasing in an outlet store! They did not have my size so they ordered my size through the store to be shipped to my home … When I received the package it was the wrong item in the package! The shipping slip was correct but the item was not! The outlet where I purchased the jeans will not except the return because they did not make the error and the outlet that shipped the item is far. I have been trying for 2 months to have someone refund my NY&CO CC for this item and take back the wrong item and have been unable to do so! This is the most horrible customer service experience of my life! I am a loyal customer for years and I am so disappointed that I am being penalized for an internal error. Please HELP!!

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Ellen ISussman September 14, 2017 at 3:27 pm

Gentlemen:

Even if I would like to order, it is impossible. I cannot access your website, it has major flaws I was not able to use my City Cash, and I cannot see any of the products. I could not even get into the site to contact anyone This does not seem to be the way to do business.

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rose224 August 24, 2017 at 1:50 pm

the store number is 0521

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rose224 August 24, 2017 at 1:41 pm

who can i contact about a store manager who is lying about things to her customers and her employees? is their an e-mail account that i can get to send a report? any time her employees try to speak up she tells corporate that they are the ones creating false accusations.

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noturavggrl August 22, 2017 at 2:29 pm

Hi Everyone,

I have been waiting on a refund for an item that has been returned and received by their warehouse. On 8/11 I received an email regarding my refund has been processed. I have contacted customer service several times to no avail. This morning I did a conference call will Paypal and a Customer Service Manager. Paypal confirmed that I have not been issued a credit. Paypal requested a transaction number for the credits and the manager stated that she did not have one, but she would get back with me with the number well, I have yet to receive those number. I suggest that we all ban together and work on getting others involved as it is my belief that there is power in numbers! Please contact me at artis713@yahoo with your story. I have a plan. This company has forgotten that bad customer service is bad for business!!! I look forward to hearing from all unhappy customers!!!

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Elizabeth August 18, 2017 at 11:16 am

I brought two pairs of pants from your company online. I had them for only a few months and they both are ripping at the seam. I tried to email at custom service but you don’t have a form for online purchases. your company has gone down hill. I am afraid to wear the dresses I brought from you company .I don’t know if they are going to fall apart when I am out. One of the pants I was wear out and I notice a rip in the seam of the leg. I spent the night cover the rip with my hand because I was out. Just thought you should know that the pants are horrible make. Elizabeth

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Kim Butler August 16, 2017 at 2:07 pm

Let me start by saying I have been a customer of NYC through the Lerner era. I have seen the change in the line of clothes from good to better. My complaint is about store #645 in Alexandria, VA under the management of Evangeline (Evan) Brown Ingram. Evan is the rudest and nastiest store manager that I have ever encountered. She blames her behavior on menopause. She needs to be re-educated on management skills and just plain people skills, short of being terminated. She uses her position to intimidate her staff. As a matter of fact she says that people fear her and are intimidated by her. Her management style violates every Human Resource policy set forth -Retaliation, hostile workplace, work place violence, harassment, and sexual harassment, etc). I need to know the policy of when a person is sick in the emergency room and she can’t speak to that person (and then she is so nasty). She has also trained her assistant store manager to be an a$$. Sarah and Heather are of no help. Sarah will not answer emails or text messages and Evan can never tell you where she is located. Heather is is a secret as well as all of information. I understand that she has a store to run and at the end of the day is about reaching the set goal. But she cannot do that alone she needs her staff.
An as other people have stated there is no way to talk to a person in the corporate office to voice complained. Evan is setting your business up for a law suit due to harassment and her retaliatory behavior.
I have stop spending my money at that store, and probably will stop shopping at NYC all together.
Very disappointed in NYC and their management.

I look forward to hearing from someone soon.

Reply

Stephanie August 3, 2017 at 4:18 pm

I was a manager for NY&CO and recently quit a few months ago. The company is very greedy and are more focused on getting new customers to open credit cards even if they have to manipulate their verbiage to get people to think their signing up for “rewards”. In some stores, if your making a return they will tell you ” the system is down” and offer to ship it to the warehouse themselves to avoid your return from not ‘ruining’ their sales goal for the day and in turn not getting their bonuses. Once they take your items you wouldn’t get refunded for a couple months. Lastly, even though they issue coupons and giftcards saying ” no exclusions” they all have exclusions, it’s a way to get you into the store to spend more money there.

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LaVaughn Hart July 13, 2017 at 12:24 pm

New York and companies are very rude and they have very disrespectful representative and you cannot reach out to their corporate office in regard of your matter.

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Angela Byrd July 10, 2017 at 12:28 pm

Good Morning, I guess I will add my complaint to the many complaints I see listed below. Not surprising to me that there are so many, your customer service team sucks as well as your customer service managers so why would I aspect to contact your Corporate office and speak to a person and not a recording that message can not be left on? Seriously people is this how your company is handled , I shop on-line a couple of weeks ago and I did received the order # o1911861182, needless to say wasn’t happy with the purchase look on-line for return policy and it mention a shipping label should be in package which it wasn’t. I called customer service and was told multiple time that it can be returned at the store and I didn’t need a shipping label. I tried to explain that per NYC.com it said that the item would have to be mail for an exchange or refund. Well final she gets it after being on the phone with her for twenty-five minutes and tell me that I would need to mail it back because it came from the warehouse and that customer service do not have shipping labels, and was I sure there is not a shipping label in the package. Would you give me a break please , I know that this is not the first time that this has happen and it won’t be the last so what is the procedure when it does? Spoke with the manager thinking that I would at least get some questions answer on how to make the return and he was just has uncooperative as the Customer Service person. I only wanted a return label that should have accompany my order in the first place it is not my fault that the package didn’t come with one. I wanted a return label for tracking purposes and so that NYC would be aware that the package is being returned instead of me mailing it back and taking a chance on being refunded my money. So I will cough this one over as a lesson learn and donate my item to charity . No more shopping with NCY ever again, thanks NCY for showing me that I need to keep my money and shop at stores that value me as a customer.

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Emily Falcon June 12, 2017 at 8:50 am

Dear Mr Scott,

I saw your episode on Undercover Boss and you made customer service a priority. I wanted to make you aware of two incidents that I encountered at two different stores in Miami Florida. I shop at NY and Company every week and my purchase is always around 150.00 dollars minimum. On April 23, 2017 at 4:43 pm, I visited your store at Dolphin Mall in Miami Florida. I approached an employee to ask her the price of a dress and she replied to me that she was on break but she was fixing the accessory/jewelry area . As I walked around the store , I still saw the employee fixing the jewelry area but she had told me she was on break and couldn’t help me. I was very upset to see that she couldn’t take a few minutes to give me the answer to my question if what the dress price was. I approached the store manager Neomi Yalina , I explained to her what had occurred and her reply was she was on break mam. I told her if she was on break why was she fixing the accessories and couldn’t stop a moment to address my concerns. She never apologized or try to make me feel better about the entire incident , she infuriated me more . That’s when I asked for the number to the complaint department.

My second incident was on 6/10/17 at 14:52 store 895. I went to the register to pay and I made a purchase of 172.12 dollars. As I payed I left the store but decided to buy the sandals on sale for 6.99 so I went back to the register to pay for the sandals. As I was paying , I see the cashier giving NY Cash dollars to a customer. So I inquired why I wasn’t given one so the employee gave me two. I asked the employee what the criteria was to receive the cash dollars and immediately the manager Claudia responded not in a nice way that it’s one for every 50 dollars. Well I received 2 NY Cash dollars instead of 3 and I told her that. The manager didn’t even apologize for her abrupt response. I went over to the store manager and told them about what had occurred . She went over to inquire what happened. As I walked over to the register I told the Manager Claudia that it was very unprofessional how she responded to me and in front of the store manager she didn’t try to correct the situation she had done. She continued with her attitude and turned her face and continued helping a customer at the register. I said to the store manager , it’s incredible how she conducted herself so unprofessional in front of you. I told her I was going to call the corporate office because she sees me there every week and I’m not a brand new customer. I would like to make you aware of both incidents that you would not allow for this to occur in you stores. Thank you and I hope to hear from you.

Emily Falcon

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Sophia Leon May 27, 2017 at 11:03 am

I want to begin by saying that I love NY & Co. I have been a loyal customer for many years now. I have to share my story because I feel that customer service and the quality of the clothing has really gone average. I ordered 3 items(7th avenue design studio/modern fit bootcut size 6) on-line on 4/19/17. I received my order on 5/5/17. I tried on the items and they were a perfect fit so I washed them following the garment washing instructions. To my surprise both items shark drastically. I basically threw away my money because after contacting customer service they refused to take back washed items. I explained to Shenna at customer service that I had purchased 3 items exactly the same and two of them shrank while one of them continue to fit just fine. I explained that clearly it had to be a defect. She stated someone from customer service would be contacting me but, I’m still waiting. I spoke to Manager, Jordan/Santa Ana, Main Place in California. I explained to him what happened. He was super professional and helpful. He listened to me without interrupting and suggested I contact customer service. When I asked Jordan if other customers had the same issue, He stated that particular pant had been an issue and perhaps customer service should be able to fully refund the money. So here I am waiting patiently and hoping this can be resolved.

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Sharon Radulov May 16, 2017 at 12:50 pm

ORDER# 01931351750
CASE# 03113075

I am so disappointed and disgusted with NY&CO. I received a $10 gift card which says NO EXCEPTIONS! On the front. On the back of the card it says clearly that the only restriction is that it cannot be used with an employee discount. It indicates that it can be used in the store or online.

Well I decided to buy a pair of slippers with the gift card. Then when i tried to put in the numbers online it would not work. I spoke with a representative that said I could place the order and then call back with the coupon code after the order is placed. I asked her straight out if i will have any problems. I dont want to beg to get my birthday gift. she insisted that i would not have to beg. that it was simply not possible to put in the code without a PIN online.

OK So i bought the slippers online. When the slippers arrived and i saw that they fit i called the rep to put in the code.

WELL I was not able to reach crystal. Even though Crystal provided me with her phone extension I was not able to reach her. So I spoke with the rep and I explained the situation. Then i was advised that i had to call 24-48 hours and it was four days. I told her that I had no idea that i had to call during that time frame. The gift card says it works until 5/31/17.

SO now here i am begging for my gift. I dont understand why you ever even sent me this gift. Was this a scam to get me to buy something and then not give me back the $10. It seems like a silly little scam for only $10. But then again if everyone gets this give card with NO EXCEPTIONS! BUT actually with MANY EXCEPTIONS! we would all be scammed.

Please do the right thing and issue me a $10 credit for the gift you promised.

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Kim Diggs April 11, 2017 at 11:11 am

I placed an order on 4/10/17 and this morning (4/11/17) I went on to the NY&C site and noticed that the skirt that I bought the day previous was marked down from 69.95 to 20.98. I called the customer service number to get a price adjustment and they would not do it. So I asked for a manager and he still would not adjust the price. So I asked them to cancel my order, and the manger said that he could not. He then told me to purchase the skirt at the lower price and just take back the one that I had paid more for. I asked “why should I do that?” I just purchased the skirt yesterday, just adjust the price and he refused, I am an avid shopper and I have NEVER, EVER heard if not being able to gt a price adjustment. I am a very good customer but right now I think that I will not shop with NY&C for a while. I was a manager at Nordstrom for 7 years and this was handled all wrong. Its no way that Nordstrom would have left a customer that unhappy. I am very big on customer service I can spend my money where I get better customer service than this. I was really surprised and disappointed in NY&C .

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Chantel Muhammad March 23, 2017 at 9:59 am

To whom it may concern:

I have been a faithful customer of New York and Co. for several years now, and while I was in the store on 3/22/17 I decided to try on an outfit. I went into the fitting room located on the Eva Mendes section of the store and noticed that the camera in the ceiling was position directly over the fitting room. I can’t begin to explain how violated I felt as a result. I quickly changed back into my clothes and reported this to the manager and asked her is the camera active, also I walked her over to the area and showed her the situation. She then assured me that an email would be sent to the cooperate headquarters rectifying this situation. While the staff in this particular store have always been very polite, professional, and helpful in assisting me when I shop in the store, this incident put a very bitter taste in my mouth in regards to shopping with NY and Co. again.

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Dawn March 16, 2017 at 11:31 am

Hello!
I am a faithful NY&Co shopper. I have been shopping with you guys for over 10 years now and I am a new shareholder. I have one issue, shoe sizes. I would very much appreciate it if you guys can extend your shoe sizes to sizes 11 and 12. Although a lot of the models may wear size 10, there are thousands of women who wear size 11 and up; especially plus size women. And your clothing line goes up to 18!

I get a lot of my style from looking at the displays in the stores and the models online. I buy most of my outfits based on the coordination and if I can’t find the shoes in my size, I tend to second guess my clothing purchase. Please take this request into consideration.

Thanks!
Dawn

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Regina T Redfield March 10, 2017 at 5:47 pm

I am a customer for over 2 yrs. I received a coupon in the mail today and was told that i couldnt use it. So , i decided to get one item. I paid for my item and the cashier named Lauren that works at Eastview Mall in Victor, NY threw my change at me and yes i did call her on it. Stating “I am not a dog”. I really felt compelled to take it to the next level. Very disappointed in the entire situation. Im a USN veteran for 20 years and I felt so disrespected also having on USN hoodie just went unnoticed. Please do something about this ASAP!!! Thanks in advance.

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Denise Davis March 8, 2017 at 3:31 pm

For the past month I have been E-mailing and calling New York and Company regarding being charged for items 1-29-2017 never packaged never delivered to me. I have attached all correspondence regarding this. I am tired and disgusted at how New York and Company has responded to refunding my money. I just received a e-mail from one of your customer service reps who stated I should contact my bank, I did and they said New York and Company are lying and sent me a copy of my statement. What is on statement is charge you made for items never packaged are shipped, no refund or credit has been made to my account. Its been over 30 days and all I keep getting is apologies and promises of forwarding concerns to corporate. No refund. If you charged me for items you never intended to ship to me is fraud. You never packaged items, but you charged me and still have not refunded.
—Original Message Email Case #02725942—
——————————
From: denisedavism at aol.com
Sent: 3/8/2017 11:13 AM
To: service at nyandcompany.com
Cc:
Subject: Re:
Case :02725942/ order #0165973984

TO WHOM IT MAY CONCERN AT CUSTOMER SERVICE :
I am so sick of the sincere apologizes from your company. I checked with my bank prior to contacting you, I HAVE NOT RECEIVED A CREDIT!!!! THIS IS REALLY RIDICULOUS AND INSULTING. From the beginning, I had to contact your company regarding receiving only part of the order. Than I was told to wait a couples of days to see if my package was delivered and to find out your company NEVER PACK ITEMS TO BE SHIPPED!!!!. I am forwarding all of my correspondence from your customer service department to my Attorney Generals office/consumer affairs service. Some one is not doing their job at New York and Company and may be miss appropriating customers money, not good. I have not received my refund from items your company never shipped….Customer Service has Failed to comply with the rules and regulations with Federal Laws with shopping by Phone, Mail or Online. I have contacted and complied with giving your company every opportunity to refund my money, I am not waiting for another 5-7 business days for refund, I have already waited for 39 days since you charged me for items never shipped……..
Denise Davis

Brooklyn, NY 11210

—–Original Message—–
From: NYCO Email Support
To: denisedavism
Sent: Wed, Mar 8, 2017 9:23 am
Subject: Re:

Dear Denise,

Thank you for contacting nyandcompany.com.

We sincerely apologize for any inconvenience. We show the credit was issued on 2/20 and would reflect on your account after 5-7 business days. Please contact your banking institution for the amount and date the refund was posted. If you do not see the credit, please let us know and we will reprocess the credit. We look forward to your response.

You’ll find we’re always adding new products and offers, so please stop by nyandcompany.com again soon. We appreciate your patronage.

Sincerely,
Shanice
NY&CO Customer Service
1.800.961.9906

—Original Message Email Case #02725942—
Order #:None Entered

——————————
From: denisedavism at aol.com
Sent: 3/7/2017 3:14 PM
To: service at nyandcompany.com
Cc:
Subject: STILL HAVE NOT RECEIVED REFUND FOR ITEMS NEVER SHIPPED!!!!!!!!
TO WHOM IT MAY CONCERN AT NEW YORK AND COMPANY…..
RE: Po #0165973984 order was placed on 1/27/2017/assigned case #02624638
FROM: DENISE DAVIS
BROOKLYN, NY 11210

I am once again attaching my initial compliant. I have called multiple times, this is the 3rd email regarding being charged for items never shipped from your warehouse. I have been waiting for over a month for my refund of $36.50 to be returned to my checking account. It is not bad enough that New York and Company could not ship items to me after promising a ship time, but never contacted me to let me know if there was a delay in delivery I called you…. After I called and complained that I have not received items. That when i was told i was charged for a shipping label to be set aside for a delivery to be set up. I was also told my items had never been packed therefore due to the wait for a delivery items were no longer available????? sounds like a scam!!! As a seller you should have contacted me to let me know that items were not available or if there was a delay in shipping you did not…. You were not suppose to charge me for items until items were shipped. You have not refunded my money. I have never had such a bad experience with a vendor. I have ordered on line before from New York and Company, never had a problem. I am disappointed and disgusted that I have recommended you to co workers, family and friends. Word of mouth is what keeps company’s operating. I will never recommend your company again. I don’t blame New York and Company as a whole but this customer service dept. I have contacted my Attorney General, and my local consumer protection agency. I am a customer that has been taken advantage of for not only having money taken from my account for items not even packaged to be shipped, but also for not being given my money back. I should have received a refund within That is called fraud or scam when you take money from a customer for items you do not intend on providing

A very disappointed, disgusted, will never order on line from you again customer.
Denise Davis
Brooklyn, NY 11210

New York and Company Customer Service representative,
I am attaching a copy of my initial compliant. I was assigned a case # 02624638 on 2/16/2017. And I have called several times, tired, and feel disregarded. I have not received a call or correspondence. I am very disappointed and disgusted at the way New York & Company have treated me. I placed an order #0165973984 on 1/28/17. Part of the order was shipped to me(sweater) and 2 pair of pants were not. You charged by account(checking account) and did not send items. It has been almost a month, I have not received my refund.I have never been treated like this. I want my refund and will never purchase from New York and Company, I want my refund…
Denise Davis

646-431-XXXX
denisedavism at aol.com

—–Original Message—–
From: denisedavism
To: service
Sent: Thu, Feb 16, 2017 11:59 am
Subject: ordered items partial order shipment/ have not received credit

To whom it may concern,

I am customer of New York & Company and enjoyed shopping with your company off and on for many years. Most of my purchases have been for office wear. I recently purchased some items on 1/28/17 order #O165973984
part of order was sent(1 sweater) I did not receive the 2 pair of pants. After waiting for over 8 days I called customer service on 2 separate occasions 2/7 and 2/9/17, to find out the status of my shipment. The first time NY & Company customer service, I was told a label had been created for my package and it was awaiting a pick up from your delivery service. 2nd call I was told that due to the fact the order had sat and waited so long the items were no longer available for shipment. Which means the items were never put in a package for shipment but a label was created? I was charged for a label? I am very disappointed by the way as a customer I was not informed that there was a delay with shipping or why my card was charged for items that were not even placed in a package for delivery. I was charged? for a Label? I am hoping that is not what New York and Company is doing. I was also told that due to the fact the items are no longer available I would be issued a credit back to my card. OK my card was charged on 1/28/17
for a label/ a partial shipment and today is 2/16/17, and I still have not received credit for items not shipped. I’m Very disappointed and very upset that I company that I have used and referred to my co-workers and family has let me down like this. I have never had to contact the customer service. Not cool and very disappointed.
Very disappointed, not a happy customer.

Denise Davis
Brooklyn, NY 11210
646-431-XXXX
denisedavism at aol.com

This e-mail and any attachments may contain confidential and
privileged information. If you are not the intended recipient,
delete this e-mail and destroy any copies. Any dissemination or
use of this information by a person other than the intended
recipient is unauthorized and may be illegal.

This e-mail and any attachments may contain confidential and
privileged information. If you are not the intended recipient,
delete this e-mail and destroy any copies. Any dissemination or
use of this information by a person other than the intended
recipient is unauthorized and may be illegal.
——————————
From: service at nyandcompany.com
Sent: 3/8/2017 9:23 AM
To: denisedavism at aol.com
Cc:
Subject: Re:
Dear Denise,

Thank you for contacting nyandcompany.com.

We sincerely apologize for any inconvenience. We show the credit was issued on 2/20 and would reflect on your account after 5-7 business days. Please contact your banking institution for the amount and date the refund was posted. If you do not see the credit, please let us know and we will reprocess the credit. We look forward to your response.

You’ll find we’re always adding new products and offers, so please stop by nyandcompany.com again soon. We appreciate your patronage.

Sincerely,
Shanice
NY&CO Customer Service
1.800.961.9906

—Original Message Email Case #02725942—
Order #:None Entered

——————————
From: denisedavism at aol.com
Sent: 3/7/2017 3:14 PM
To: service at nyandcompany.com
Cc:
Subject: STILL HAVE NOT RECEIVED REFUND FOR ITEMS NEVER SHIPPED!!!!!!!!
TO WHOM IT MAY CONCERN AT NEW YORK AND COMPANY…..
RE: Po #0165973984 order was placed on 1/27/2017/assigned case #02624638
FROM: DENISE DAVIS
BROOKLYN, NY 11210

I am once again attaching my initial compliant. I have called multiple times, this is the 3rd email regarding being charged for items never shipped from your warehouse. I have been waiting for over a month for my refund of $36.50 to be returned to my checking account. It is not bad enough that New York and Company could not ship items to me after promising a ship time, but never contacted me to let me know if there was a delay in delivery I called you…. After I called and complained that I have not received items. That when i was told i was charged for a shipping label to be set aside for a delivery to be set up. I was also told my items had never been packed therefore due to the wait for a delivery items were no longer available????? sounds like a scam!!! As a seller you should have contacted me to let me know that items were not available or if there was a delay in shipping you did not…. You were not suppose to charge me for items until items were shipped. You have not refunded my money. I have never had such a bad experience with a vendor. I have ordered on line before from New York and Company, never had a problem. I am disappointed and disgusted that I have recommended you to co workers, family and friends. Word of mouth is what keeps company’s operating. I will never recommend your company again. I don’t blame New York and Company as a whole but this customer service dept. I have contacted my Attorney General, and my local consumer protection agency. I am a customer that has been taken advantage of for not only having money taken from my account for items not even packaged to be shipped, but also for not being given my money back. I should have received a refund within That is called fraud or scam when you take money from a customer for items you do not intend on providing

A very disappointed, disgusted, will never order on line from you again customer.
Denise Davis
Brooklyn, NY 11210

New York and Company Customer Service representative,
I am attaching a copy of my initial compliant. I was assigned a case # 02624638 on 2/16/2017. And I have called several times, tired, and feel disregarded. I have not received a call or correspondence. I am very disappointed and disgusted at the way New York & Company have treated me. I placed an order #0165973984 on 1/28/17. Part of the order was shipped to me(sweater) and 2 pair of pants were not. You charged by account(checking account) and did not send items. It has been almost a month, I have not received my refund.I have never been treated like this. I want my refund and will never purchase from New York and Company, I want my refund…
Denise Davis
646-431-XXXX
denisedavism at aol.com

—–Original Message—–
From: denisedavism
To: service
Sent: Thu, Feb 16, 2017 11:59 am
Subject: ordered items partial order shipment/ have not received credit

To whom it may concern,

I am customer of New York & Company and enjoyed shopping with your company off and on for many years. Most of my purchases have been for office wear. I recently purchased some items on 1/28/17 order #O165973984
part of order was sent(1 sweater) I did not receive the 2 pair of pants. After waiting for over 8 days I called customer service on 2 separate occasions 2/7 and 2/9/17, to find out the status of my shipment. The first time NY & Company customer service, I was told a label had been created for my package and it was awaiting a pick up from your delivery service. 2nd call I was told that due to the fact the order had sat and waited so long the items were no longer available for shipment. Which means the items were never put in a package for shipment but a label was created? I was charged for a label? I am very disappointed by the way as a customer I was not informed that there was a delay with shipping or why my card was charged for items that were not even placed in a package for delivery. I was charged? for a Label? I am hoping that is not what New York and Company is doing. I was also told that due to the fact the items are no longer available I would be issued a credit back to my card. OK my card was charged on 1/28/17
for a label/ a partial shipment and today is 2/16/17, and I still have not received credit for items not shipped. I’m Very disappointed and very upset that I company that I have used and referred to my co-workers and family has let me down like this. I have never had to contact the customer service. Not cool and very disappointed.
Very disappointed, not a happy customer.

Denise Davis
Brooklyn, NY 11210
646-431-XXXX
denisedavism at aol.com

This e-mail and any attachments may contain confidential and
privileged information. If you are not the intended recipient,
delete this e-mail and destroy any copies. Any dissemination or
use of this information by a person other than the intended
recipient is unauthorized and may be illegal.

——————————
From: denisedavism at aol.com
Sent: 3/7/2017 3:14 PM
To: service at nyandcompany.com
Cc:
Subject: STILL HAVE NOT RECEIVED REFUND FOR ITEMS NEVER SHIPPED!!!!!!!!
TO WHOM IT MAY CONCERN AT NEW YORK AND COMPANY…..
RE: Po #0165973984 order was placed on 1/27/2017/assigned case #02624638
FROM: DENISE DAVIS
BROOKLYN, NY 11210

I am once again attaching my initial compliant. I have called multiple times, this is the 3rd email regarding being charged for items never shipped from your warehouse. I have been waiting for over a month for my refund of $36.50 to be returned to my checking account. It is not bad enough that New York and Company could not ship items to me after promising a ship time, but never contacted me to let me know if there was a delay in delivery I called you…. After I called and complained that I have not received items. That when i was told i was charged for a shipping label to be set aside for a delivery to be set up. I was also told my items had never been packed therefore due to the wait for a delivery items were no longer available????? sounds like a scam!!! As a seller you should have contacted me to let me know that items were not available or if there was a delay in shipping you did not…. You were not suppose to charge me for items until items were shipped. You have not refunded my money. I have never had such a bad experience with a vendor. I have ordered on line before from New York and Company, never had a problem. I am disappointed and disgusted that I have recommended you to co workers, family and friends. Word of mouth is what keeps company’s operating. I will never recommend your company again. I don’t blame New York and Company as a whole but this customer service dept. I have contacted my Attorney General, and my local consumer protection agency. I am a customer that has been taken advantage of for not only having money taken from my account for items not even packaged to be shipped, but also for not being given my money back. I should have received a refund within That is called fraud or scam when you take money from a customer for items you do not intend on providing

A very disappointed, disgusted, will never order on line from you again customer.
Denise Davis
Brooklyn, NY 11210

New York and Company Customer Service representative,
I am attaching a copy of my initial compliant. I was assigned a case # 02624638 on 2/16/2017. And I have called several times, tired, and feel disregarded. I have not received a call or correspondence. I am very disappointed and disgusted at the way New York & Company have treated me. I placed an order #0165973984 on 1/28/17. Part of the order was shipped to me(sweater) and 2 pair of pants were not. You charged by account(checking account) and did not send items. It has been almost a month, I have not received my refund.I have never been treated like this. I want my refund and will never purchase from New York and Company, I want my refund…
Denise Davis
646-431-XXXX
denisedavism at aol.com

—–Original Message—–
From: denisedavism
To: service
Sent: Thu, Feb 16, 2017 11:59 am
Subject: ordered items partial order shipment/ have not received credit

To whom it may concern,

I am customer of New York & Company and enjoyed shopping with your company off and on for many years. Most of my purchases have been for office wear. I recently purchased some items on 1/28/17 order #O165973984
part of order was sent(1 sweater) I did not receive the 2 pair of pants. After waiting for over 8 days I called customer service on 2 separate occasions 2/7 and 2/9/17, to find out the status of my shipment. The first time NY & Company customer service, I was told a label had been created for my package and it was awaiting a pick up from your delivery service. 2nd call I was told that due to the fact the order had sat and waited so long the items were no longer available for shipment. Which means the items were never put in a package for shipment but a label was created? I was charged for a label? I am very disappointed by the way as a customer I was not informed that there was a delay with shipping or why my card was charged for items that were not even placed in a package for delivery. I was charged? for a Label? I am hoping that is not what New York and Company is doing. I was also told that due to the fact the items are no longer available I would be issued a credit back to my card. OK my card was charged on 1/28/17
for a label/ a partial shipment and today is 2/16/17, and I still have not received credit for items not shipped. I’m Very disappointed and very upset that I company that I have used and referred to my co-workers and family has let me down like this. I have never had to contact the customer service. Not cool and very disappointed.
Very disappointed, not a happy customer.

Denise Davis
rooklyn, NY 11210
646-431-XXXX
denisedavism at aol.com

This e-mail and any attachments may contain confidential and
privileged information. If you are not the intended recipient,
delete this e-mail and destroy any copies. Any dissemination or
use of this information by a person other than the intended
recipient is unauthorized and may be illegal.
ref:_00Dj0Jdpt._500j0TLS1v:ref

Reply

Tashi March 5, 2017 at 6:17 pm

It is my hope that this feedback will reach the visual team that determines the store layout. It seems that the team is not made up of tall women, and feels like height is not considered during planning. Every NJ store that I’ve visited has the pants laid on 3 tiered tables. At the top shelf are the petite, and the bottom tall lengths. At 5’11”, bending down to a shelf that is ankle-height is not conducive to a pleasant shopping experience- nor is it healthy on our knees or backs. I even witnessed a petite woman stand on her toes to search for her size on the top shelf. Many women share my complaint, even store employees and managers claim to have conveyed a similar message to the visual team. Hopefully this public comment will result in a change. Tall lengths should be set on the top shelf, average in the middle, and petite on the bottom.

Take care.

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Francine Dake February 27, 2017 at 11:19 am

I am seeking contact information to the person I would request prior employment information on myself. I was employed when the company was called Lerner’s New York. I need salary information, supervisor names, etc.

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Shelley February 6, 2017 at 4:55 pm

I have been bombarded with text messages which I never authorized. I pay for each text message and want them stopped immediately. I called customer service today at 4:21 PM (EST) and spoke to Holly. She said she would forward my request to New York and Company’s corporate offices. She said it could take days. This is not acceptable as I am being charged for each text message.
I placed an order on 2/5/17 with Chrystal – Order #o1859434789. I started receiving the text messages after that order was placed. I want to be reimbursed for these unauthorized charges. I have been a customer for years.

Thank you.

Reply

Shelley Zausmer February 6, 2017 at 4:54 pm

I see that my message was posted with my phone number!!!!!!!!!!!!!!! Please remove this NOW!

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Shelley Zausmer February 6, 2017 at 4:52 pm

I have been bombarded with text messages which I never authorized. I pay for each text message and want them stopped immediately. I called customer service today at 4:21 PM (EST) and spoke to Holly. She said she would forward my request to New York and Company’s corporate offices. She said it could take days. This is not acceptable as I am being charged for each text message.
I placed an order on 2/5/17 with Chrystal – Order #o1859434789. I started receiving the text messages after that order was placed. I want to be reimbursed for these unauthorized charges. I have been a customer for years.
I can be reached at (718) 356 – XXXX (home number).
Thank you.

Reply

Shelley February 6, 2017 at 4:57 pm

Please remove my number NOW!!!!!!! This keeps getting worse.

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Goodman February 1, 2017 at 6:48 pm

Today I received an email, Thank you for contacting us,in response to your request we are refunding you your money..what part don’t customer service get!!!!! I want my pants at the price I originally ordered them for… Soooooooo Over NY&company

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Tina January 30, 2017 at 10:09 pm

I made an online purchase today and had a gift card. I thought I payed $33.73 and $3.78 with PayPal well they charged the whole $37.51 to my PayPal account. I called and they basically told me I was lying about what I was telling them they sent me a copy of my order. I told them that the money had already been taken from my account and that I would email them my bank statement with their total taken from PayPal well then they told me that that’s their procedure to charge the full amount to PayPal and that when my order ships the rest of the money would drop off…..This is the dumbest thing I ever heard why would you charge my account the full $37.51 when I only owed $3.78 and when I asked to speak to a manager of course there wasn’t anyone available to speak to me. This is not my first problem with NY&C but it will be my last I have been a customer since the store was called Learners….The customer service is HORRIBLE and if that’s the policy for using PayPal they should state that because I just waited almost 2 weeks for a refund and now I’m gonna have to wait again for them to refund me my money that they shouldn’t have taken in the first place…Oh and trying to call the Corporate Office is a joke. I’m still waiting on someone to call me from earlier today at around 2o’clock and it’s now 10:06pm. I know I’m only one customer and they probably don’t care but this has just caused me to NEVER shop there again.

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Sharan Carter January 19, 2017 at 9:06 am

Hi I have been shopping at NY & Company for years. Yesterday, 1/18/17 I entered your store on Lexington & 58th St in NYC and was greeted at the door as always. I was looking for something to wear to my anniversary dinner that I didn’t have to worry about ironing. It was a last minute decision to change my clothes as I thought changing out of my uniform after work would be too much and probably cause me to be late meeting my husband. Nonetheless I was approached by an associate named Jassah Gittens. She was very professional and instantly made me feel like she was interested in helping me, not even knowing it was a special day for me. I informed her about my dilemma as she helped me find my size in a pair of navy blue pants. I say “Oh I love these slacks but I think I better get something that doesn’t need to be ironed considering I’m at work and don’t have access to one”. She immediately responds, “Well if you’re sure you want them I can steam press them for you”. I was shocked. Long story short, I try on the pants, she helps me pick out a beautiful blouse to match and some cute booties. After paying for my purchases, Jassah takes my outfit and steamed it. She also, after confirming it was alright with management, gave me a garment bag to carry my items in. I just want to say “Thank You” again to Jassah and the team on 58th St. Everyone I encounter was respectful and pleasant. Jassah provided excellent customer service and in a world where quality customer service is null and void, it was refreshing. Keep up the great teamwork and kudos to management at this location. Clearly they’re leading by example.

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Catie Leeders January 8, 2017 at 8:29 pm

To whom it may concern,

I called your companies customer service line to cancel my order today and was informed by a non-zealous rep named Jessica that I was not allowed. I asked why not and she states “It’s policy”. I placed this order not more than 12 hours ago- maybe 13 hours when I called. I informed her that I did not see that anywhere about not being allowed to cancel an order. Jessica then stated (not verbatim) you would have had to- it is right there when you check out. The tone nor the attitude was appreciated or warranted with that comment. I asked to speak with a supervisor and she stated she would have one call me back. I said that was fine and I would be expecting a call back today. Promptly Jessica responded that I would get a call anywhere from three to maybe five days later. With that she followed up with “Did I wish to continue with her putting in the call request?” Well I figured why bother with a call I maybe receive five days from now- it will be about as useless as the one I just had.

As a customer I expected the voice on the other end to be warm and inviting. Not bored- uninterested and I got the feeling I was interrupting something she might be doing. That I was just a bother. I don’t appreciate being spoken down to in the manner when Jessica (the only hint of inflection of her tone of her voice) was to inform me how I could not have missed your companies cancellation policy. It is strewn throughout the checkout process. I was using my iPhone when placing the order- so maybe I did not see it- small print…whatever. What is even more disheartening is the obvious lack of leadership present there at the job site. When asked to have a supervisor to speak with and told there are none, but a call request could be put through and “I might get a call back in three to five days”. I think it actually all makes sense why Jessica could care less to help me or go that extra mile to see why I wanted to cancel. She’s burnout and just does not care to provide or attempt mediocre customer service. She has no support from within her management. No morale.

Though maybe this is how you run your customer support. This is the way you do business and I as the customer has to accept the dismal customer service. I will be promptly returning this order as the main dress I purchased was drastically reduced today. I had planned on reordering but just needed to make adjustments. However, I will not be reordering from your company. I will from now on take my business elsewhere.

Best Regards,

Catie Leeders

Reply

Ana January 8, 2017 at 11:36 am

Last night as I was reviewing my order, I saw that instead of 1 item I had 4 on my cart, I changed it but them it did the same thing. It has a very red note that said buy one get 3 free but it was still charging me for all. I only wanted 1 pair of pants. As I was tevieeing my order again, the page froze. i was unable to select a shipping method or see the items or the amount. Then I received an email, a confirmation email. Immediately I sent an email explaining the situation, to cancel or edit the order and to refund the amount back to my card. This morning I received an answer saying there is nothing that can be done. Apparently, I also gave to pay for the system glitches but not before prompting me to go back and buying some more. I called customer service and Sheena, ID# 10034 said I had placed the order, which is not true, that the order placed las night was already in transit. Insulting to say the less, when I asked for tracking # she said it would be sent to me when items are sent. Doesnt that mean you still have it? Since I did not get to select the shipping method I asked how long and was advised 7-10 days!!!!! Her option, was you receive the order YOU placed you can send the items back or go to our stores and return them. I asked for a supervisor, was put on hold, sheena came back after a few minutes and said they are very busy becase of yhe high call volume and I would need to wait to long for a supervisor. I told her I would wait that I had time and was told that she dud not feel confortable making me wait so long snd that there were other customers calling. I said I woukd wait, since my call is important as others and even more when the error was not my doing. Inpatiantly, Ms. Sherna tells me that all she can do is put me in a call vack list because Supervisor are not in today. Change of story , when I confronted her with that she started tskjng at the same time I did, and prompting me to accept the call back list option.
Customer service email was vague, and with automatic response, the ” You’ll find we’re always adding new products and offers, so please stop by nyandcompany.com again soon. We appreciate your patronage.” Left an impression ( you cant help or even care about the situation, but keep shopping). Customer service over the phone was even worse. Never acknowledging the possibility that I am saying the truth and it was due to a webpage issue. Not one ounce of sympathy, just in a hurry to get me off the phone. No solution but to wait 3 weeks or more. As per the representative I selected 7-10 days shipping ( not true), then I have to return the items and then wait 3-5 days for the money to be refunded to my card.
I have worked in customer service related areas for 24 years, and I understand call centers and sutomatic emails perfectly. Also, how customer service should communicate with customers and the importance of actually taking care of them, we might be a number to them but those are the people paying for their salary. For the first time in my life, I have decided to write a negative comment, this was due to the lack of interest, bad customer service and failing to acknoledge that the error was not my doing. I was treated with lack of common sense. The staff might need at least one course of critical thinking and definitely a few in customer management, communication and ethics.

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Susan Conley January 2, 2017 at 3:47 pm

Hello:

I received an Anorak jacket in Moss for Christmas that was too big for me as it was a large and I wear a medium, I called the 800 number about exchanging it and was told it was easier to go to the store to make the exchange. and if they didn’t have it they could order it and mail it to my house. Therefore we drove over 40 miles to The Avenue in Mufreesboro, TN and they didn’t have the item, I told the lady about how we were told to come there and they could order the item and ship it to us. She played on the computer for a few minutes and said it’s not available.

I had looked prior to going and the item was available but she said she couldn’t order it. I asked her to give me a credit (we had our receipt) and I’ll order it myself on line. What she gave me was a merchandise credit that cannot be used on line. Now this is useless in getting this jacket that was ordered as no store has it in this area, it’s online only.

My first problem is why did the 800 line tell me to do this if the store couldn’t do it? Why were we given a merchandise credit when we had our receipt. This is a very bad practice and has caused a bunch of inconvenience for no reason at all.
I have been shopping at New York and Company for years and have never had a problem like this, even after calling the 800 back after we went to the store and got back home and realized what the lady had given us, nothing could be done.

Something needs to be done and this is plain ridiculous to be given such a run around.

Original order #12962362 01810356035 on 12/4/16

Return Receipt 12/31
Transaction 7190
Store 126
Cashier 290642
Time 13:25:22

I’ll await your response before I decide that I will never step foot in another store of yours again.

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Denise Randt January 1, 2017 at 11:28 am

I placed an online order with NY and Co. And they sent me someone else’s things so I called and told them and the girl said that they would send it right out and to return the items that were not mine. So I did. Then they send me an email stating that one of the sweater was no longer available. Of course it was the one sweater I really wanted. So because of their mistake I cannot get the sweater I want. So 2 days ago the sweater was available again so I ordered it. I get an email stating my items have shipped but when I look at what is in the shipment no sweater again. So I immediately went on the website to see if it was out of stock. NO it’s still there. So I figure it is coming separately. I get another email saying it is out of stock and will not be sent. Now I am furious! Why do you have items on your website if you don’t even have them in stock. Second they said I would be refunded the first time and I never was and also the second time as well. This is ridiculous! I will never shop at this store again. Which is too bad because I really like their clothes but I will not shop at a store that can’t get their act together and lie to their customers. I have been in retail for about 25 years and you just don’t do business that way.

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Kathy Perry January 7, 2017 at 12:51 pm

Ten days later and I still haven’t got my order! I e-mailed costumer service about my 5 items that were “IN STOCK” at the time of my order ,that should have been here in two days. Here is their response……
Dear Kathy,

Thank you for contacting nyandcompany.com.

We apologize for any inconvenience. Unfortunately, your order did not qualify for 2-day shipping as all items were not shipping from our warehouse. When an order is placed, we make every attempt to ship all of the items from our warehouse in one package. If we do not have all of the items at our warehouse, we have one of our alternate locations ship the other items. The remaining items from your order are being shipped from one of our alternate locations. Once these items have shipped, you will receive an email confirmation containing your tracking number. Unfortunately, we do not have any information concerning the carrier delay. Please contact UPS directly for additional information concerning the delay. Please contact customer service with any further questions.

You’ll find we’re always adding new products and offers, so please stop by nyandcompany.com again soon. We appreciate your patronage.

Sincerely
Marcia
Customer Service

So, let me get this straight! Your website tells me it has all 5 items “IN STOCK” and I qualify for two day shipping. I get an email that one item has shipped (still not here) and the others have NOT been released or shipped. Then your costumer service representative explains that I now don’t qualify for two day shipping because you can’t fill my order from one facility. So, I get to now pay the shipping!!! Not to mention, that it’s ten days later and my Pay Pal has been billed and I haven’t received ANYTHING!!!! This was my first time buying from your company and with this kind of horrible service it will be my last.

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Casey December 29, 2016 at 8:02 pm

I went to the New York & company in Madison Wisconsin and had an awful experiance on Tuesday evening December 27th 2016.
I had bought quite a few things the day before and had specifically asked the cashier if everything (as the sign said) was ringing up at least 50% off. She assured me it was and I trusted her. The next day I am wearing a pair of jeans from the store and happen to double check my receipt. The jeans were full price minus an additional 20% off that was on the total order.
So I drive thirty minutes to get it resolved and the manager is rude, disinterested in caring for me and one of the absolute worst customer service people I have EVER come across.
She told me at least three times. “I was not here yesterday and I do not know what the sales were.” All with a nasty unfriendly face. Dead eyes and straight lips. Not even a little apologetic for the fact that I went way out of my way to fix a mistake the cashier had made. So the jeans were part of a buy one get one for $10 so I said I would do that. She didn’t want to at first because I was wearing the jeans though I had brought the tags and receipt. She wanted me to make another trip there to fix their mistake!! Finally saying “I will make an exception for you.” As if she was doing me a favor instead of what is right. The woman never once smiled and seemed to want me to contact her manager-guessing they are friends and she knows nothing will be done. Not once after the point I mentioned wanting her managers number did she attempt to make it better even with a hint of friendliness. I swear customer service in some places is a dying art form. I left feeling sick and unhappy after spending nearly $300 in your store that is not exceptable. I than drove across the street to chickfilet where not once have I not been greeted kindly and treated well no matter what state I am in. That speaks to what is important to a business. Customer service is obviously not high on ny&c’s list of priorities and with a number of other options I have decided to close my card and move on. I should not leave feeling as awful as I did. If she is the face of your store I want no part of it.

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Kim December 23, 2016 at 11:25 pm

Please get more boot leg jeans. Not everyone wants to wear skinny jeans. The whole store is full of them. For people who already skinny, do not want to look even more skinnier.

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Tina December 16, 2016 at 4:27 pm

I went to your store in Chandler at 3111 W Chandler Blvd Chandler AZ 85226 today 12/16/16 and this will my last time . Poor customer service with a Bitch name Kree ! This time of the year had only three dressing rooms open and the whole other side closed. I’m standing there with six outfits in my hand to try on, I ask her why don’t they have the other rooms open this bitch said it was only two of them there and she wasn’t going to do that with a smart attitude…Really first of all I’m old enough to be your mother, second of all I come to spend my money and this how i get treated by a f-ing kid..3rd F**k New York & Company used to be my favorite store but not anymore I will also be closing my account too.

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Jewel November 21, 2016 at 1:25 pm

So I placed an order on November 10, 2016 for a dress & 2 shirts. I used the birthday reward that was sent as well for my birthday. I get my package in the mail and the dress is missing but the shirt is there and the slip says a dress is enclosed. I call your customers service to inform them of what went wrong and ask for the dress to be resent because I would like to wear this dress to a holiday party for work. Well guess what, it is November 21st and the dress is out of stock. It wasn’t out of stock when I initially ordered the dress but now I have to scramble to find something to wear because some incompetent individual didn’t send it to me. I also was info by your customer service representative that I loose my birthday reward because it was used ON A DRESS THAT I NEVER RECEIVED.
This is not the first time I’ve either gotten the wrong item or no item at all. I like this company but it enter may be taking my business elsewhere. I will close down my card and find somewhere else that appreciates their customers and their business. I’m definitely not a happy shopper, thank you for ruining my holiday party for me.

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Shan November 14, 2016 at 12:38 pm

unclicked the box that asked about shipping to billing address.. After completing the order process, I opted to pay with my Paypal account. After successfully completing the order, I received shipping confirmation stating the order is going to my home address.

I placed a call to your Customer Service line to have the shipping address changed back to my business address and was told by your CS rep that the change was made.

Next I received tracking details with the same tracking number emailed to me before, so I called Customer Service again to mention that there was an error with the address. I first spoke with Tamisha, who stated that there was nothing she could do and that I need to call UPS and FedEx to have them to change the address. Even at this moment when I track both packages they are stating that labels have been created but there is no indication that the packages have left your warehouse. After getting nowhere with Tamisha, I asked for a supervisor/ manager who finally came on the line after I patiently held for what seemed like 30-45. Ms. Demetri came to the line asking how could she assist me when clearly after all the back and forth and holding I had done with Tamesha, I would only hope that she was familiar with my concerns. As it turned out she was, and she bluntly told me that there was nothing she could do. There was no concern, no empathy, not even trying to assist, there was no indication that she cared about my position as a customer. I think she was more concerned with telling me “there was nothing she could do, she is the only supervisor on duty and I can call back later when someone else was there, oh and she don’t know what time they come in because she don’t keep up with their schedules.” I asked to be refunded and she told me again that there was nothing she could do but to wait until the packages were delivered and returned to NY&C.

I am extremely frustrated and upset with the CUSTOMER SERVICE REPRESENTATIVES OF NY&C!! I feel that your level of service has diminished and that your representatives are only concerned with making money and telling their customers whatever they want to hear to get them off the phone and when that doesn’t work, then they tell us there nothing they can do. Its hard to believe a company of your size can be this incompetent and use the term “there’s nothing we can do”.. to a paying customer’s concern. I have encountered minor issues with NY&C before, but this one will definitely keep me out of your stores and website!

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Shan November 14, 2016 at 12:37 pm

I am extremely frustrated and upset with the CUSTOMER SERVICE REPRESENTATIVES OF NY&C!! I feel that your level of service has diminished and that your representatives are only concerned with telling their customers whatever they want to hear to get them off the phone and when that doesn’t work, then they tell us there nothing they can do. Its hard to believe a company of your size can be this incompetent and use the term “there’s nothing we can do”.. to a paying customer’s concern. I have encountered minor issues with NY&C before, but this one will definitely keep me out of your stores and website!

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Rosa October 27, 2016 at 11:55 am

I came in with a return 2 blouses without a receipt item 44457253 and 44459769. The items were at the store for $22.00 dollars but the cashier said I would get a credit got $14.97 and $17.47 which is the lowest going price for these items. I do not agree with this because I cannot understand if they are at the store for $22.00 each why would I get a lesser price than what they already are? I asked for the manager and she came to speak to me after waiting for a while, to tell me the exact same thing. Samantha the manager which has no costumer service skills at all was not polite or apologetic so I decided to continue with my exchange even at the lower rate I was getting. I had already chosen my two items 2 blouses from the sale rack items 42675134 and 42676175 which the manager charged me the sale price for one of $19.99 but not for the other item 42675134 which should of been 40 percent off from $46.95 to $28.17 but I was still charged full price for this item with no explanation.

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NOVA September 21, 2016 at 5:11 pm

As a long time NY&C shopper I am so disappointed with customer service! I placed an order on 9\9\16, as of today 9\21, I still have not received my ONE item. I also made an online purchase the same day (9\9) and received it. I repeatedly called the customer service at 1.800.961.9906; to no avail! I requested a refund and was denied stating the order was still in process and is still within the 7-9 delivery day status. After several days, I requested to have a supervisor/manager call me. After three days a supervisor called, left a voicemail and all she said was they were waiting for status from the warehouse.
As of today, I spoke with a rep name Tiana. She stated my order was out of stock. I then requested a refund; she said she put in a request. I also requested a contact to someone in headquarters, all she would provide was serviceXXX.com Which I feel its just to the same incompetent customer service reps.
I did a “live chat” and same tired customer service.
I am hoping to get this resolved by the end of this week. Right now, all i want is my money back. And to never spend my money with NY&C again!!!

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bubble booty September 9, 2016 at 11:38 pm

this is the worst place i have ever worked. they barley pay you if your part time. this company expects for you to get customers to apply for a credit card. the mangers wont even give you hours. if you don’t get any cards. you only have your 30% sometimes. they only put 2 workers to close. the same 2 people have to do go backs, and recover the store. and the company only allows 3 people to close on the holidays or big sales. last week i only worked for 1 day. what a joke right. Working RETAIL is MODERN DAY SLAVERY!!!!!
these mangers are lazy and spend most of there time, in the back office
i’m also a card holder and once i paid i’m done paying it off i will cancel the account.

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Crystal L August 2, 2016 at 11:57 am

Worst Shopping Experience EVER!

Shopping in Madison, WI at the West Towne Mall at New York & Co. typically my favorite store to go to because of the deals and the great clothes. I had received an email for the $45 off a $100 so I was super excited to get a couple outfits for CHEAP. As I’m shopping around there was so many great deals and I was having a great time because face it who doesn’t like clothes that look good on you and at the same time at great price. I find me at least $200 worth of clothes excited to get $45 off of that and when I get up to the register the $25 Capri’s where in fact $65, the $25 blouse was in fact $45, and many other things marketed horribly wrong. So I asked her well the rack says that’s the price, she explained that was yesterday’s sale, ok well its 7pm, yes 7pm at night so you’re telling me that you couldn’t get the “old” price taken care of before 7pm AT NIGHT!? So I was like ok…ok, lets figure out the pricing then because the jeans where now $80 a piece but buy one get one free, which still was $20 more than yesterday TOGETHER, mind blown I was so annoyed everything was marked wrong and they couldn’t get their stuff together by 7pm at NIGHT. Then after I figured out everything they then told me that my $45 off coupon couldn’t be applied to the items I had picked out, NONE of them, told me I had to shop in the 50% off area… like seriously are you kidding me? I just spent 2 hours in here and you waited to tell me this as well? I do not believe I will ever EVER shop at New York & Co. again. I seriously said “You know what, I’ve had enough, I don’t want anything.” In return I went to Macy’s and spent my money on clothes there. Horrible customer service and horrible management. Horrible never again.

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Heather DiMichele July 19, 2016 at 11:59 am

I am now on 4 days dealing with some of the most incompetent people working in customer service, including a “supervisor! As someone who works in the service industry and refers a lot of people to New York & Co. I am appalled by the way I am spoken to and the way this situation is handled.
I was trying to place an order all weekend for multiple items and one in particular was the Soho soft sleeveless splitneck $25. buy one get three free. While trying, unsuccessfully to place this order items were dropping from my bag because they were becoming unavailable. I was unsuccessful with placing this order, because the promo would not transfer when I checked out. It stated “mix and match higher price prevails” I did pick another item also, simply because I already had this soho shirt in several colors already.
Customer service was already closed Saturday. Sunday I tried to call and they were not open yet, by the time someone was available I needed to be someplace, still unable to complete my order and more items leaving my cart. Monday, I talk to Lakesha who tells me the items aren’t available or the sale isn’t going on anymore. That doesn’t make sense because the items are still in my cart with the same price. and not removed. I asked to speak to a supervisor because no I am extremely frustrated. while waiting she tells me the system is updating and by 9 or 10 I should see something. Wait, What? It’s now 7:40 am I’ve been on the phone over 30 minutes, she is testing my patiences and telling me to wait it out?!?!
Now I get Steve, he tells me the items are no longer available. I can clearly see they are still available. I can open up a new cart and pick the items again and still have buy one get three free. they just won’t process at check out. Now he tells me that this promo was only for certain colors and that I should not be ordering from a mobile device. He can clearly see it on the desktop and I should order from the website.
If it came down to ordering from the website and not through the app, I would never place an order and I would not spend thousands of dollars in this store!
I have a few e-mails now back and forth telling em sorry for the inconvenience this promotion has caused, if you have any further problems, please contact us.
maybe to cancel my card.

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Christina June 23, 2016 at 2:33 pm

Beyond frustrated and annoyed with my several attempts on getting my problem resolved! When you call customer service to complain not only about something happening within one of their stores, but now is costing a couple hundred dollars out of my bank account for a mistake made by one their employees! They say I need to call Commenity Bank instead of customer service. I contact Commenity Bank and they say I need to contact Retail Corporate Offices. I try to call Corporate and am disconnected several times. When you email to submit your complaint, it is for online orders! I had two reps tell me they would forward my complaints to corporate, but in the meantime, I am getting a response from my email complaint saying they cannot forward my request to Corporate & I need to contact Commenity Bank! No one can assist me, give me answers, or resolve my issue! In a world of technology & things supposed to be getting easier for customers, this is unacceptable! Helping the customer should be a priority, not passing the buck to another department. If you don’t know the answer, place the customer on hold and find it out or find someone who does!

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Monica Ann June 17, 2016 at 12:03 pm

This has been the worst experience ever and I won’t be shopping here any more! 1) They put someone else order in my bag 2) Checked and confirmed that my order could get reshipped and overnight! All of this was a lie now I don’t have 2 things that match per Candy the Supervisor New York and company said my package wasn’t worth overnighting! Not only that today is my daughter graduation party I have nothing to wear nor the time to go find something! I placed this order on June 11. It’s not my fault that the order puller sent my items to Florida! Looking at the rest of the complaints you all might have a horrible 3rd quarter!

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Roxana Diaz June 7, 2016 at 8:35 pm

I placed an order recently and while I was tracking my order through UPS, I seen that it was returned to sender. I was waiting in the items because I had a party that same weekend so I purposely paid for sooner delivery. Well I contacted the shipper and was informed that during transport, package was damaged and they advised me to contact the sender to rectify the situation. I did contact the customer service right away and informed them that they were to receive the package and gave them a case number to refer to. I was assured that a superior woukd contact me within 24 hours. No one did, so I followed up with them today and they informed me that I would receive credit for my returned items. I told them that I didnt want any credit and that there should have been notes on my previous call stating that if there was any items that where not damaged that I would still want my order and if anyone would have contacted me, then we can make arrangements for any items that where out of stock. Then I asked to speak to a supervisor and was informed someone would call me back within 24 hours. I didnt want to wait so I called back a couple of hours later anf asked to speak to a manager. I was able to be connected to one right away and when I explained to her what happened to my order, it was damaged in transit and instead of then contacting me when they received the returned package, they didn’t allow me to have any say in either re-shipping non damaged items ir cancelling it all together. The manager confirmed that since the warehouse, where the majority of items are shipped from when ordered online, received the package they automatically credit my account and cancelled my order. I explained to her that I made arrangements with the company last friday to be contacted when that packaged was received to go over the order again because items where going out of stock to make room for the new season and I really wanted my clothes that I ordered. The manager just kept repeating the same company guideline about it takes 24-72 business hours for a supervisor to return my call, not 24 hours. I asked her to please stop reading the script off the computer and speak to me like I am a person, a loyal customer who has odered numerous times since I started my account with them. I also explained that if I had a clothing store and one of my regular customers refused a delivery I would be concerned and would want to reach out to that client to try to inquire if there was something wrong with the order and try to work out some mutual satisfaction to make my customer happy and would order again. All that the manager wanted to offer me was most of my items minus 3 that was out of stock and a 10% discount of my original order price. I felt like it was the principal behind the customer service that was the issue not the money or price. I felt like why I should be penalized for their shipper mistake and loose out on the products that I was promised. I never received my order, even though I paid extra for faster arrival, and my rights as a customer was not given to me this time. I felt like I was not being treated fairly and when I expressed that feeling to the manager, I felt no sincerity and that my feelings didn’t matter. I read the recent comments and seen that customer service is a big issue for this company. Their service have many communication cracks in them that they forget they can pick up a phone and contact whom ever they need to in the company to at least try to salvage a regular customer relationship. I ended up deciding not to reorder the items and I am not going to purchase from this company again. They don’t need a customer like me and I wouldn’t like to give my business to a company that doesn’t understand that in business, a customer is always right.

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Monica Ann June 17, 2016 at 12:05 pm

I totally agree and will be joining you in taking my money elsewhere!

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Irritated customer June 7, 2016 at 5:07 pm

Irritated

I was at a NY & Company and I had a gift card. I went to the store to buy things and at the registrar I was told my gift card was not activated. The lady swiped the card again and again. They blamed it on the store where the card was bought. I felt embarrassed because the line was long and people were looking at me as if a credit card did not work. I called the card number on the back and the guy told me the card is activated and all they had to do in the store was manually enter in the number on the card.

WHY DIDN’T they know that in the store? That is poor training. When I came back the next day to use my card the sale had changed and I had to pay more for what wanted to buy. It was a big inconvenience.

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Irritated customer June 7, 2016 at 5:04 pm

I was at a NY & Company and I had a gift card. I went to the store to buy things and at the registar I was told my gift card was not activated. The lady kept swiped the card again. They blamed it onthe store where the card was bought. I felt embarrased because the line was long and people were looking at me as if a credit card did not work. I called the card number on the back and the guy told me the card is activated and all the had to do in the store was manually enter in the number on the card.

WHY DIDN’T they know that in the store? That is poor training. When I came back the next day to use my card the sale had changed and I had to pay more for what wanted to buy. It was a big inconvenience.

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Fed up May 26, 2016 at 9:31 am

I’d been a loyal customer for 20+ years, I will NEVER AGAIN shop there. 04/2016 Placed 2 online orders within minutes of each other, each for pick up in store at 2 different stores. Changed my mind on both items, read policy if not picked up within 7 days order will be canceled. One order canceled flawlessly, no problem, other order charged my NY&C credit card and is still not credited after 9 weeks, 3 phone calls and being told 3 different stories. One phone call was 45 minutes, 30 minutes waiting for a supervisor because CSR wanted me to prove the charge was on my card by facing her the statement when in fact I had a NY&Co credit card CSR conferenced on call.

The lack of customer service will be your demise. Charging a credit card when item has not been received by customer is fraud. Your internal controls should be closely looked at by SEC. I’m calling corporate to take this farther. When I asked for corporates phone number I was just given the 800 number for online orders, and told I could go to ‘contact us’ section of website, that there was no number for corporate… I found the number on this website, again NY& Co online support supervisor chocked full of lies…

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Cathy October 28, 2016 at 3:00 pm

How did you reach corporate? When I call, I can only reach a directory, not a live person.

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Monica May 25, 2016 at 9:45 pm

I recently made an online purchase for a trench coat that I’ve been dying to get. They didn’t have it available in the color I wanted, so I settled for another. The day I received it, the color I wanted was miraculously available online. I returned it in-store and ordered the one I wanted; when I received this one, the belt was missing. I called customer service and asked to speak with a manager after being told that I had to return the whole item and re-order if I wanted the belt. The CS rep was nice enough and took my information to have a supervisor call me back. Never received a call. When I called back days later and explained the whole situation again, the CS rep offered to get a supervisor on the line; he didn’t even take the time to talk to me, he had her relay his message. I’ve been a customer with NY&Co for years, I’m a credit holder, and after I make the inconvenient trip to return my purchase for the second time, I’m done with NY&Co. I’m completely disappointed and saddened by the way I was treated. I’ve never felt so devalued as a customer.

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Patria Y Sanchez May 10, 2016 at 3:51 pm

Today Tuesday May 11,I visited your Metropolitan AV store in the Bx, NY and had a very unpleasant experience with one of your employees. I was there to make a payment on my credit card and because I didn’t remember my old phone number she got obviously angry. I offered her my card to which your employees replied “I don’t need your card you just need to remember your number!” After finally taking my payment I wanted to make a purchase which made her even angrier because I didn’t have the exact change. Your employees’ tone and behavior made me feel rather uncomfortable and disrespected. There were very few customers in the store and enough employees to take care of us and had to wait on line for about 25 minutes. Your employees should better trained when it comes to customer service. I’ve been long time customer and feel very disappointed in the treatment I was given today.

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Christy Johnson May 9, 2016 at 6:05 pm

This is the worst company to order from ever. They don’t help you at all, the customer service is beyond rude and incompetent. I placed an order on April 12, 2016 here I am a month later waiting for a refund or my item to ship. A call placed to customer service on April 21st, I was told my item was packaged and ready to ship, however when fedex picked up on Friday Eve I would then receive shipping information. I’m on the line with a representative now whom is telling me, the order hasn’t been accepted by a store to fulfill. I will never order with this company ever again. From the rude azz customer service agents to the lies they tell, this has been a complete disaster, never again.

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Sandra Hullender May 1, 2016 at 6:56 pm

Over the past months I believe I will back of my shopping with NY & Co. The quality of the clothes are thin and not sturdy. My biggest complaint is when trying to use City Cash or coupons. There are so many restrictions and I have wasted so many. After trying to use my City Cash or tempting coupons and getting turned away because of these restrictions I’ve had enough. It’s like a bait and switch scheme.

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Dusty March 15, 2016 at 4:19 pm

I just wanted to.say as a employee, we arent treated with respect. or fairness,
there needs to 3 workers everyday. not just on hoildays or weekends,or big sales. EVERYDAY !!!! it takes forever to do go backs all of the coupons cant be used on new york deals which is the entire store.our discount is 30% only sometimes. not to mention this company has a heart attack if we dont get any new people to open a credit card. oh and we cant use our rewards and discount at the same time.

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Lee March 28, 2016 at 8:03 pm

Completely agree. The corporate environment is VERY greedy and barely pays their managers anything. It’s disgusting. Ive seen my assistant manage break down and have a panic attack for the amount of credit cards this company wants us to get– which has HORRIBLE BENEFITS BY THE WAY. You should be ashamed of how you treat your employees. We’re the reason you make money.

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Trish March 14, 2016 at 11:23 am

I’m disappointed by the customer service received on an online order. I ordered two items that were marked down within 24 hours of when my order was made. Website clearly states price adjustments can be made within 14 days of a purchase. They do not list any exclusions yet when I called, I’m told they do not include NY Deals. When I pointed out to her the website does not state this she then gives me another excuse why it doesn’t work. She was apologetic but that doesn’t change the fact what they are feeding their customers is false. This is the second time I had a less than satisfactory interaction with their customer service. The company has gone completely downhill over the years, it’s very disappointing. Their coupons are typically useless because it excludes so much. Needless to say I’m done shopping here. They have no desire to keep their customers happy

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mal March 13, 2016 at 11:54 am

i am so disgusted with this company. i placed an order in store over 2 weeks ago because they didn’t have my sizes. i was told i would have my items in 5-7 days. well it is now 15 days later and not only do i not have my items, no one who i have spoken to has been able to help me. nor do they seem to care that i paid for these items and can’t tell me if or when i will ever receive them. i have made 4 phone calls so far and spent well over an hour on the phone with their so called customer service dept. they told me a supervisor would contact me, that never happened either. not sure how a company like this stays in business, i will NEVER EVER shop here again. the WORST shopping experience i have ever had!!!!

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tina April 7, 2016 at 7:54 pm

I totally agree with you I just had a bad experience in the Newport News store and 743 with Meredith she was the one who took my order on April 5th and my order came today I took the packing slip that plus two pair of jeans that she refused she said the district manager told her that I needed a receipt but I took the packing slip back plus the products and they still refused it’s sad and you’re right I will never ever buy anything else from newyorkandcompany again customers are not the main focus Margot thanks Tina I am an educator for Newport News public schools and I will inform everyone that works for the City of Newport News not to ever buy anything from newyorkandcompany because they do not care about their customers nor do they care about policy because policy states bring your packing slip or receipt for returns and the crazy thing about it is I did not want any money back I just wanted to purchase something else and if I had to pay the difference it was fine hurt disappointment and most of all this customer is very dissatisfied

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Naimah Wilson March 10, 2016 at 12:07 pm

Slightly annoyed that I even need to give NY&Co such a horrible review, as I have been patronizing this establishment since it was Lerner’s New York. I made two on-line purchases this morning and my credit card was pre-authorized for both purchases. I received no indication when I entered my credit card information into the system at the time I was placing my order that there was an issue with my billing information (wrong zip code, wrong expiration date, etc.) The information entered both times was correct (hence the pre authorization on the card). I received two separate “Thanks for your order” emails. About an hour later, I got an email stating that one of my two orders was cancelled due to a billing error. I called my financial institution to ensure that all was okay with my account (and all WAS well). I then called the customer service number in the email to determine what the problem was. Coretta, who was very nice, didn’t seem to have any answers as to what the billing error was, but stated that, “they just do that sometimes.” I wanted the things I purchased, but in order to receive them, I would have to reorder them, which would place an additional pre authorization hold on my card (HUGE INCONVEINENCE). I then asked Coretta if I could speak to a supervisor because as a valued customer, I needed more answers about this situation. I waited on hold for about 7 minutes, only for Coretta to come back and tell me that there was no one available to assist me and that she would have to enter a call back! I gave her my information and asked her for a number for consumer complaints; she said she didn’t have the number and that I would have to go on the website. The online form is for in-store issues not online order issues. I am still waiting for someone to call me back hours later to assist me in finding some resolve. I asked if she could just cancel the other order and she told me that she could not. She said I would have to wait until my items arrived and then return them. The inconvenience that I have experienced with these purchases today is of epic proportion! I am highly dissatisfied!

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Stacie February 20, 2016 at 3:51 pm

New York and Co refuses to refund me my money that i am owed. After a month of run around I am contacting my credit card company and filing a complaint! What a scam company!!!

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Nun ya February 9, 2016 at 2:27 pm

As a former employee of NY & Co., I’m very pleased to see all of the negative comments. This company is terrible! They treat every person like they don’t matter. They have absolutely no respect, they are prejudice and have no morals. I was a manager there for a few months and I had to quit. The way they handle their business was unbelievable, completely unorganized and dishonest. I will NEVER give my business to them and I will always advise people against them. I loved my associates but the management and company itself were absolutely horrible. DO NOT SHOP HERE!!

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Mskim February 25, 2016 at 9:27 am

Yes I absolutely agree with you 100% same thing happened to me with this company

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Monica Smiley March 28, 2016 at 5:14 pm

My daughter works for the store in Los Angeles Ca at the Westfield Mall in Culver city and the Managers there are very unfair. It has been 3 weeks since she has been given hrs of work and I think they are trying to force her to Quit.

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Samantha February 3, 2016 at 11:09 am

I just spent the last 30 minutes on the phone with 5 different people that couldn’t help me. I have a $20 rewards certificate and bought something online totaling $18.98. The summary page shows that it took off the $18.98 but when I hit the submit key it gave me an error message and told me to hit submit again. When I did that it told me I then didn’t have enough money on the certificate to buy the item. So, it took the $18.98 from me, but didn’t give me an order# or finish processing the order. No one could help!
So, now I am out $20 of free $ that I earned shopping in your store and 3 0minutes of my time.
Needless to say, I will be cancelling my NY and Co. credit card and shopping else ware.

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Cindy January 28, 2016 at 4:19 pm

I’m very frustrated dealing with NY&Company…On December 28, 2015, I placed a online order, and the order was never received! I’ve contacted Customer Service three times, As well as, the company’s credit card to request a credit for the item that I never received! I keep being told that the credit will be issued within 5-7 business days. Guess what??? No credit and no reason why my order was never shipped. (Also contacted FedEx twice, and they claim the package was not received for shipping.) So, I am returning EVERYTHING that I can return to your company, and will close my account! Calling corporate was a joke to seek help and a resolution. I’ve actually had better customer service resolving issues with Wal-Mart…that is saying a lot about your care for customer satisfaction! Won’t shop at NY&Company EVER again.

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Janet Archila January 27, 2016 at 9:08 pm

I placed an online order today. They charged me , sent me an order confirmation then sent me another email telling me my order was cancelled that the item was no longer available so I called customer service and asked for a supervisor named Chelsea I’d #333317 who was very rude, was disrespectful, sarcastic and a supervisor..
I asked her how to contact corporate and she gave me an email wwwservice@nyandcompany.com right as I was getting ready to hang up she starts laughing and mocking me….Like other comments I saw here I have been shopping at NY and company for years and have spent hundreds….However I sent an email today and got an email back stating someone will review my email and contact me but guess what last year I had a problem at a store with several pants I bought and was not happy with the quality of it and the price being so pricey I emailed this same email that the store manager gave me hoping to speak to someone..They responded with the same email and no one ever contacted me back despite multiple attempts….It seems that these investors that took over only care about there revenue and not about customer service…How else do you explain a supervisor laughing and mocking a customer and gave me the email…It is a joke to them..It seems they know no one cares about customers….It is a shame because I have spent lots of money and purchased most of my clothing at NY and co. But will start sticking with stores who do take the time to deal with there customers concerns…Macy’s has excellent customer service by the way…Janet Archila

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Carol v January 27, 2016 at 8:06 pm

NY&C has lost my business!! I placed an order on Dec 27 it is now Jan 27 and I only have half my order. I did receive someone else’s order which I was told to throw away! This will be my 3rd call. I also sent 2 emails to customer service. I have not gotton a response or acknowledgement. If I do not get next week they will credit my account. Every other major company would have sent overnight or at least 2 day shipping but not NY&C. They just apologize and say wait 7 to 10 days and call back. ThIs is unexceptable and they have lost my business. VERY DISSATISFIED WILL NOT SHOP THERE AGAIN!

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Paul Martinez January 22, 2016 at 12:04 am

I have been a victim of fraud by ny&c and their customer service couldn’t care less. Don’t shop with ny&c!!!

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Paul Martinez January 21, 2016 at 11:55 pm

NY&C has cheated me in the most fraudulent way. I place an order so that I could take advantage of my rewards certificate and now it is being denied. I have been charged the total amount and customer service is unwilling to help. I will call corporate tomorrow in order to demand attention. This company does not value its customers.

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Dee December 24, 2015 at 10:27 am

I would like to know if you still give military discounts? I was told last night I could not get my military discount.

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Nicole December 14, 2015 at 7:41 pm

I am writing in regards to the statement on your website list below…

PRICE & PROMO CODE ADJUSTMENTS FOR ONLINE ORDERS
Price adjustment: We offer a one-time price adjustment if an item you’ve ordered is marked down within 14 days of the order date. Contact us within 14 days of placing your order and please have your billing information and your order number on hand.
Promo code adjustment: We offer a one-time promo code adjustment within 48 hours if you forget to enter your promo code. Contact us within 48 hours of placing your order and please have your billing information, order number and promo code on hand.

I placed an order on Dec 10th at 10:30 pm. I noticed the next day that the items I ordered were significantly lower in price. I reviewed your website and found the price and promo code adjustment statement. I called customer service less than 24 hours after placing my order. Not only did they not honor the policy on the website but they refused to cancel my order. Again I had only placed the order about 12 hours earlier. The customer service employee said that they have deals every day and do not adjust prices. They tried to tell me the markdown only applied to final purchases which is ridiculous because if I tried to get a different price on a product marked “final” even I know that would not happen. Several things make me very angry about this interaction. The first being that they expected the customer to either ship back the items to cancel the order which costs the customer money or go out of the way to return the items to a store. How convenient for New York and Company. You could have canceled the order. The second is the ridiculous logic that your sales every day are an exception to the rule. If every single sale/markdown is an exception, then state on your website that you will never adjust prices. I am very familiar with your emails and your coupons and they always very clearly state when you cannot use them (daily deals, etc.). When you have sales that are 50% one day then an hour and a half later 65% off then 75 % off and a one time price adjustment policy on your website, you should honor the price adjustment or remove that statement and state that you will never ever adjust prices. I used to recommend this place but no more. I will tell people to stay clear of this store.

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Trish March 14, 2016 at 11:16 am

I just had this happen to me today. Same story. I told them they cannot make up excuses as they go along. The website does not mention “exclusions” to the price adjustment so they should be honoring what the website states. It’s safe to say I will not be shopping with NY&Co after this order. This is the second time they have been less than helpful and I’ve been a faithful customer for years

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Brenda November 27, 2015 at 10:00 am

To whom it may concern:

I placed an online order 12 days ago and noticed that several items purchased had a reduced price. I looked into your pricing policy online and was happy to see that within 14 days of purchase, a one time price adjustment could be made to existing orders. I phoned and spoke to a customer service rep and was informed that the policy shown online is not 100% true. I was informed that prices would only be adjusted if the item was now on final sale and that the corporate office has been asked to change the policy verbiage online to reflect this but has refused to do so. The other option provided was that I could go into a store and return the merchandise and re-purchase. As a long time customer of NY&C, I’m quite disappointed that the company would put a policy in place and provide this policy on their website and not honor said policy. According to your receipts, I have 60 days from date of purchase to return items for full refund. I’m hoping that before that time, someone from your office reaches out to explain to me why you don’t honor policies stated online and hopefully, rectify this situation based on the policy as it reads on your website. If not, I will be returning all items purchased (~$600) and will not shop with you again.

Thanks in advance for your attention to this matter.

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Laura Suhan November 24, 2015 at 4:41 pm

It’s a shame that this company allows their associate and managers to make fun of individuals with cancer. Employees at the Freehold Raceway Mall location should take a course in customer service and they should not judge any customer based on what she looks like or presents as. They do not knot what that person has gone through. My dear friend left your store hysterical crying because of how humiliated she felt from these employees. They did not know that she was buying an outfit to celebrate her last night out before her double mastectomy. What they do not know is that she has been a nurse for 20 plus years and has devoted her life to caring for the sick and providing excellent customer service to the patient and family. Unfortunately, she had to pay for the terrible customer service at this NY and company location. Absolutely, shameful.

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Aspen Bunyak November 18, 2015 at 10:44 am

Complaint about order that I have note received. I ordered on the 7th and the FedEx label was created however never shipped. Been trying to work with customer service and they are unhelpful telling me to wait.. For a package they may never come they cannot replace and cannot cancel? So you basically stole my money? This needs to be fixed immediately or I will call my bank as well as the BBB and file a formal complaint.

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Nell Smith November 4, 2015 at 3:39 pm

I’m writing in regards to a complaint and a issue that occurred in your store in Bowling Green,Ky with a manager named Amy. I have reached out to you all through email an phone and have not been contacted back regarding the situation. I am just wondering if the shoe had been on the other foot would I even have a chance to explain or tell my side of the story?? I really enjoy shopping with NY&C in store and online but the way I was treated should not have happened. If you all are checking into the situation,I truly appreciate it and I also hope I get to talk with someone who is willing to listen to my side of the story. Thanks in advance, a valued shopper/customer.

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Kerrie Bunting October 27, 2015 at 9:01 pm

As a 6′ tall woman, I have always had difficulty finding pants that fit me. I have been a loyal Lerner then Ny and Co shopper because your tall pants are a 34″ inseam and you always carried talls in your stores. Well, you no longer carry talls in the store, although you carry petites, thanks for making me feel appreciated and worthy of some retail space. Then, I finally decide to go ahead, pay extra money for being tall (shipping costs, as I can only purchase online now). I receive a coupon via email with Promo Code 9293 which says I can use this code now through Nov 6 online or in the stores. LIE! No coupons are accepted during your online 40% off sale. I called customer service to inquire about this discrepancy and she suggested I use the Promo Code in the stores. Well, I can’t as you longer carry pants that fit me in your stores!!! I will be closing my credit card which has been active for close to 20 years. Thanks for the honesty in advertising and making all customers feel appreciated.

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Lisa May 6, 2015 at 9:39 pm

When I spoke with costumer service the 2nd time, I had explained that I did not want the 4 inch black shorts. It has been over month since I had ordered and I do not want them. What I do want is the money put back on my gift card. I used a $50 gift card for an order. My gift card was charged 17.28 for that order. (The entire gift card should have been used, instead of my credit card!) There should be $32.72 left of that card. However, there is a ZERO balance. I was sent an email says you will refund me $25.00 AND $7.72 should also be put on the gift card which equals $32.72. I placed this ordered on April 3, 2015, which is over a month ago. I called TWO times to resolve this issue and still has not been resolved. I am extremely unhappy with the costumer service and the lack of accommodation for the money of the gift card. This is like stealing money for items that I have not purchased. No one has been able to put the money back on the gift card. This issue is not worth my time or frustration.

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Dianne Caudill April 8, 2015 at 5:02 pm

Ordered a dress in store (that they hadnt even received yet) that was supposed to shipped to my house. The clerk entered incorrect address and bcz of that when I called and corrected my address for them to send another (I had to call several days after my initial call bcz I still hadn’t heard anything about a shipping confirmation) they told me that it was out of stock. Mean time they were eventually going to receive the dress back that was sent to the incorrect address. Why couldn’t the customer service rep offer to call your stores and track one down?! According to him, people in the warehouse cant see the inventory in the stores. I am so frustrated and disappointed with the inferior level of customer service!! I have shopped at NY&Co for several decades and expect more than this! My girlfriend who went shopping with me and spent several hundred dollars had her order messed up as well! Some one needs to contact me to get this resolved. Because basically because of the error of your employees we are both now unable to get the item we wanted and it seems that your customer service department has no desire to call around to the store to find the item for me to make things right! Please contact me asap!

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Kathy February 15, 2015 at 11:56 am

Lancaster , Pennsylvania, Park City Mall. NY & Company ; Manager’s Name : Sam
Worst customer service experience I have ever had. Ordered online to pick up in store. One shirt was missing. She said they could not fulfill the order and email for order pick up contains all that was filled. I showed her email that confirmed shirt was included. She stared getting loud and said it’s not her fault ( a good manager would stand behind their employer no matter who’s fault and attempt to find the item that was missing and make it right with the customer) . She was verbally loud in front of everyone, very embarrassing , she assured me my credit card was not charged! Guess what it was charged and I told her that. Left the the store very upset and called customer service. They confirmed again my credit card was charged for the missing shirt and the manager misinformed me. And that she should have offered to find me the shirt at another store or online. Truthfully I think the shirt was there and was taken out of my order and given to someone else because when I first asked for my order at the store the clerk left and came back with the Manager. I could tell something was off and she adjusted the receipts. When I got home there was another order confirmation email email telling me the said shirt was “cancelled” … More like the store decided they needed the shirt for someone else. I used an rewards credit to place my order. So now I am waiting to find out if and when they will credit me the price of the shirt and credit me the $20 for the redeemed reward that ironically is supposed to reward you for buying their clothing…… Some reward, they take your money and reward but you don’t receive the item. I asked if I could just get the shirt online and customer service said they are out of stock only to come home and look online and they are IN stock. I really don’t expect anything to come from this , the customer service suggested contacting corporate. I will follow up with a snail mail but in my opinion big or small who really cares about their customers anymore? I am an assistant manager in retail of another kind, I would never have treated a customer like Ms Sam did and I definitely would have followed up and tried to find said item instead of letting my customer leave upset and I would hate losing a sale even if it was only one item. After speaking to Customer Service on the phone, I called Ms Sam at the store and relayed my phone conversation. She in turn said she contacted her District Manager and was wrong in telling me my card was not charged. She apologized for that. Too late, damage was done.

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L Green January 20, 2015 at 7:23 pm

Just want to say thank you for firing my wife today after she has been employed for 4
Years with you. She has been an assistant manager for 2 years now and never missed a day of work. Another thing is she was so involved in getting new customers. Well tonight as I sit here and wonder how my wife and mother of two kids is going to help support us. Oh well I will let the boycotting begin. That’s right I’m blasting this on social media and calling and texting all that I know. Hope your company goes bankrupt and it will becaus Karma is a bitch !!!!

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Lisa January 15, 2015 at 12:42 pm

So happy that you have changed your web site and quality of clothing. Your cotton is nice again! I have to say the quality of your clothing in the passed year anda half was crap. It is now what it used to be. Stylish and a bit edgy. I will now be happy to spend my money in your store! Thanks to the merchandisers and web designers!

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Sherry Lynn December 22, 2014 at 10:07 am

About TIME to UPDATE- CORRECT phone numbers/ sources of COMMUNICATION on your NY & Company web site to REACH Corporate Office regarding in store COMPLAINTS & or Compliments! For 3 weeks kept going around in a circle getting no where-

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Maddie February 19, 2015 at 3:53 pm

Seriously, they do not answer their phone at all. What kind of sham business are we dealing with? This reminds me of items bought online from some foreign land and you can’t get any kind of response because it is some kind of automated service message. “Thank you for contacting New York and Company. We are currently on the line as we have been experiencing high than normal wait time. Please continue to hold for the next available representative or try your call again during the hours of 9 a.m. to 5:30 p.m. eastern standard time. We apologize for any inconvenience and appreciate your patience.” Seriously???? Been calling for 5 days and all I hear is this response.

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Sherry Lynn December 22, 2014 at 9:59 am

Have gone into several NY and Company stores here in Broward & Palm Beach county Fl. during holiday time. Why is it that the Christmas tree( in one store ; Coral Square in Coral Springs/ tree is set up in middle of store not in display window) and Christmas music was the ONLY holiday depicted? What about CHANUKAH? The music was blasting loud & repetitively playing “The Christmas Tree” song in my about 15 minute stay in store. What about customers that do not observe holidays at all? Suggest CORPORATE tone it down & show respect to people of other faiths as well. RESPECT.

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Stephanie November 23, 2014 at 8:19 am

Shame on you New York & Company for being open on Thanksgiving Day. I am sure that the people at the Corporate office will be home with their family on this holiday while their store employees are missing out on their family time. Thanksgiving day for many of your employees is the last day they have before entering the Christmas season. Instead of joyful employes with with a Holiday smile you will only have disgruntled employees with bad attitudes. Who wants to shop in a store like that. I will no longer be spending my money at your store.

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Ebonee Scott November 13, 2014 at 8:35 pm

I am very saddened that it seems you do not carry the curvy bootcut slacks in talI no longer. I work in an office setting and loved the fact that every year I could depend on you to provide my work attire. I started off wearing size 16 in your curvy bootcut talI. I couldn’t fit in the regular size but the curvy bootcut tall was just perfect. Now I wear size 18, I can’t fit the 18 talls but I have more than enough room in the 16 double stretch tall. Can you let me know if this item is discontinued???? I’m inquiry about item number CN090109 it’s a size 16 stretch tall that I can wear. But when I go to your stores I can’t fit the 18 talls. It seems that the sizes are no longer accurate. Please help it’s hard being big and tall these days. I found pants at Macys that I can fit just well but they don’t carry tall so I’m walking around looking like I’m anticipating a flood or something. ….

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Chaaadrack December 29, 2014 at 11:01 pm

Actually. We still do. Maybe the store you shop in may not have them.

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Fatimah Nelson October 30, 2014 at 1:56 pm

I rec’d a CC card from your Company. I made one purchase. I immediately paid it off. Well apparently I signed up for some sort or extra rewards on my card. Well since I did not charge any more and had paid my balance off. When I got bills I disregarded them. My mistake. Well about 3 months ago I went to charge and was told my card was no good. Well I was more confused than upset so I spoke to man on the phone and told him what I thought was going on and he at that time told me about the Extras Rewards (which is not turning out to be a reward at all). Well I called back to work out a plan later which according to the rudest CS Rep I have ever talked to in a long while (Mr. Rucobo) stated that he did not see where I spoke to someone the day I tried to charge and that I called back. I was like okay well no problem. I am not even concerned with having a charge account. I love the store so it would be nice to be able to shop but I am currently trying to get a home and this is $154.00 is causing me so much trouble. I am doing everything to get this credit score to go up and it seems that I am not getting any credit for paying it off and not knowing that I had this on my card being charged every month. I have 4 kids and worked so hard to get to this point and trying to find out exactly what I need to do to get this resolved. I do not have extra money to spend I need it all for closing cost and furniture or my kids. Can you please let me know what I need to do to get this resolved. Thank so much in advance. God Bless.

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Karla September 24, 2014 at 7:06 am

New York & Company ,
I absolutely LOVE your new Crosby Street SuperStretch Slim Leg Pants with one exception…I am 5-8.5 and with an inseam of 31 inches it’s a little too short. I like what you have done with your other lines in offering a petite, regular and long version. Please either make the pants slightly longer (i.e. 32 inch inseam) or offer a tall and petite version. You guys are my go to for work clothes and I have been patiently waiting for either that long version to come out again (because it was there six weeks ago) or make them 1 inch longer please.

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Rachel August 6, 2014 at 9:44 pm

A few years ago, I worked hard to lose 45 lbs and have been in the best shape of my life since. I am 23 and have worked in the financial industry for four years. New York & Company was my go-to for work attire, and I especially fell in love with the Crosby Street Pant. Understandably so, the fit of clothing increasing, while the size number is decreasing. With our nation becoming more heavy-set, apparently we need “feel good sizes” to masque this problem. Is it because of this that it is so difficult to find the Crosby Street pant (in anything other than slim leg, which flatters very few) in what today is considered a size 2? Regardless of our country’s over-weight problems, those of us who work hard to be healthy and fit deserve clothing to match.
*Please bring back the Crosby Street Pant in smaller sizes, styles and patterns!*

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Laura Fernandez August 6, 2014 at 8:50 pm

False advertisement bad costumer service tell employes when a sale ends to remove sale signs from the shelves

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Monica May 13, 2016 at 12:22 am

I totally agree! False advertisement, poor management, lousy extra rewards that you can only use within a very short amount of time, and the clothes has lost quality.
I had a bad experience with a store manager who refused to remove dresses that were placed on a rack that had a lower price, sarcastically and repeatedly apologized. Too much money spent on this store to be wasting time arguing with a manager that has no tact, no problem solving experience, and no good representation of the store. IM SO UPSET, beyond upset. I WILL BE CUTTING THEIR CARD, MAILING THEIR SO CALLED REWARDS, and hope they roll it all up and stick it where the sun don’t shine! They forget we (the customers) have options. Plenty of options!!!! I was a loyal customer for 15 years. They’re loss, not mine!

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lisa July 9, 2014 at 7:53 pm

Shame on you! I have been a customer for years and found out, upon attempting to return an item today, that you no longer allow returns or even exchanges on red-lined merchandise. Who does that anymore? So not customer service friendly. This will definitely effect my patronage to your stores from now on. While returns for me are rare, I will no longer chance a purchase for a gift and I will even question one for myself unless I can be certain it will work when attempting to match it with something from my closet. I have already warned others who have been astonished and will also think twice. Not sure whose brilliant idea this was but way to go! (Sarcastically said) I no longer feel like a valued customer. Very disappointing.

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Alisa March 29, 2014 at 9:03 am

Over the last couple of years, I could not look at the NY&C online site without buying something, and I usually placed one to two orders weekly. Now, I can barely find anything that I like. It seems like NY&C has a new buyer and/or new supplier and the styles and workmanship of the clothes are not the same. Last year at this time they had all the colorful 7th Ave and Crosby Street pants with the beautiful coordinating mesh and ruffled tops, and they had fits for all body types. This year’s clothing is boring, and the pants are made of cotton and no longer have a professional fit. The slim leg/legging cut is not for everyone and not for the office. They also no longer offer the cute curvy boot cut jeans anymore, just slim, leggings and crops–junior style clothing that you can buy in any Rainbow Shop or anywhere. The styling of the sweaters, tops, outerwear, jewelry and everything has changed drastically and has gone downhill. NY&C needs to scrap their current line and go back to what worked. I am sure that their sales and profits have dropped, because my purchases have. I spent about $200 or $300 monthly and now I am lucky if I find one shirt a month there and even then, it has to be on sale. I am very disappointed with the changes they have made and looking for a new store to buy feminine, bright, professional, good quality clothing.

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Rachel August 6, 2014 at 9:48 pm

I couldn’t agree with you more! The styles have become either frumpy and drab, or juvenile. NY&C was always my go-to for office attire. Not anymore.

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Ann Roman February 24, 2017 at 11:13 am

I went to store number 3561 at the Jackson Mills Outlet Mall on 2/23/2017. I was there to return a blouse and get a refund. The store manager-Melissa Southwell waited on me. She scanned the receipt and said the value of the item is now $5.98. She said it was past due according to their return policy and to simply look at the back of the receipt. I said I would keep the blouse and I went to my car. I did read the back of the receipt and it said that I could return it between 61 to 90 days for a store credit. I came back into the store and was waited on by Lindsey Clynes. I told her what I read on the back of the receipt and she said she would get a calendar. She proceeded to look at a calendar and told me that i was OK with the time frame. She scanned my blouse and told me she could give me a store credit for $18.98. As Lindsey Clynes explained this to me — Melissa Southwell stepped away from what she was doing and came over to stand next to Lindsey Clynes to look at the screen. She stood there for a brief time and knew exactly what was going on. Melissa Southwell did not look at me, did not acknowledge me, did not say one single word to me at all. Meliaas Southwell simply walked away and back to her previous position ten feet away folding clothes. I then told Lindsey Clynes that I would keep the blouse. I looked over to Melissa Southwell and said: “You couldn’t even say you were sorry. You gave me a much lower price and you failed to tell me about the policy of a return from 61 to 90 days.” Melissa Southwell said that she had no need to tell me about the 61 to 90 day policy because she did the calendar “in her head.” I, once again, said that you should say that you are sorry because I was totally mislead and misinformed by you. I said I just want you to say that you are sorry. She told me that she — as a store manager–had received many awards for customer service. I asked her for her name which she scribbled down for me. She then asked me for MY name. She asked me twice. I spent 35 minutes in the parking outside of the store issuing my complaint to NY & Co. I went back into the store to tell her that I made the call. It would have been a perfect time for her to gather herself and actually say: I’M SORRY. No, not Melissa Southwell—-she doubled down and told me that SHE called HER manager and that SHE did not like being yelled at by me. So—that is Melissa Southwell’s defense. Not one single word about the issues—not one. Not a word about the much lower price she told me about, not a word about another employee who actually grabbed a calendar and was able to read the same back of the receipt that I was able to read, not a single about standing in front of me and not saying one single solitary word about her transaction with me, not one word about lack of knowledge on store policy, not one word about fraud being committed by offering a MUCH lower price, not one word about her lack of empathy, not one word about her actually asking me what MY name is, not one word about how important it is for me to have a quality shopping experience in her store, not one word about her lack of ability to say two simple words: I’M SORRY, not one anything delivered to me except the worst shopping experience of my life. Oh, as I said, Melissa Southwell did remind me that I had raised my voice to her. I am going on record to say that Melissa Southwell is 100% correct. I did do that. Notice: that was all she told me about when I came back into the store——that was it. I have 6 children—three daughters, many people in my life—all will be informed about this hideous shopping experience. There are over 70 stores at this outlet. I will be shopping elsewhere from now on. A quality customer is about how a customer feels when they walk away from a transaction–that is the essence of it all. I felt so upset–so very upset. Even a day later this awful experience has stayed with me. So unnecessary-totally unnecessary. All I wanted from Melissa Southwell is an acknowledgement of what took place when she waited on me–an apology. It is that simple-it truly is that simple. Think of the people in the store watching and listening to the transaction. Horrible for them also. Totally horrible for me. I am astounded that This store manager cannot even say two valuable words. Her attitude and demeanor were shocking. I simply needed to hear her say that she knew she was wrong about the much lower price, that she did not actually add up the days in her head (I am going on record to say that Melissa Southwell did NOT — I repeat—did NOT even mention the 61 to 90 day return policy). She is the most incompetent store manager I have ever come in contact with. Her private NY & Co. policy is to lie, ignore, take money from a customer by telling them there is a much lower price now in the computer, demand that the customer give THEIR name when that customer asks the manager for her name, tell the customer that the customer raised their voice as if there was nothing else going on— as if I had zero isuues, zero concerns, as if nothing else matters. Nothing else mattered to Melissa Southwell except the fact that I raised my voice. No apology–nothing at all form Melissa Southwell. I am part of your customer base who has declared that I will never shop at NY & Company ever again and I will have the people I know saying the very same thing. Thank you for your time. Ann

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