Liberty Mutual Corporate Office - Corporate Offices & Headquarters

Liberty Mutual Corporate Office

Liberty Mutual Insurance Corporate Office Address

Liberty Mutual Group, Inc.
175 Berkeley St
Boston, MA 02116

Contact Liberty Mutual Insurance

Phone Number: (617) 357-9500
Fax Number: (617) 350-0159
Website: http://www.libertymutual.com
Email: Email Liberty Mutual Insurance

Executives

CEO: David H. Long
CFO: Dennis J. Langwell
COO: A. Alexander Fontanes

Liberty Mutual Insurance History

Liberty Mutual was founded in 1912 as the Massachusetts Employees Insurance Association (MEIA) after a law was passed in 1911 requiring employers to provide worker’s compensation.

In 1914, the first branch office was opened and the company wrote their first auto policy.

In 1917, the company name was changed to Liberty Mutual Insurance Group.  Full coverage auto insurance was also offered.

In 1964, the company began to offer life insurance.

In 2002, the company converted to its mutual holding company structure.

In 2006, the company launched their very successful “Responsibility” TV campaign.

In 2008, the company acquired SafeCo.

Today, Liberty Mutual is the third largest property and casualty insurer in the US.

{ 61 comments… read them below or add one }

Ck March 20, 2017 at 4:27 pm

Worst customer service I have ever received ! Don’t waste your time calling corporate, they will just quote your policy over and over! Not to mention talk over you. If you want a insurance company that’s customer service based use NATIONWIDE, such a simple process.

Lack of customer service ……It’s almost comical, couldn’t make it up if I tried! Even canceling the policy is an issue!

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Jennifer March 15, 2017 at 1:15 pm

I’m sure you will be very interested in what’s going on behind your back.
March 5, 2016 I spoke with Justin about a quote. I was told my “full” insurance policy coverage would be $3120/yr. So I decided to switch to L.M. A couple months later my insurance with up by $356/yr.  Since it was not that much, I had no problem with that. I figured your company was making adjustments. It was still cheaper than my previous insurance company that I was with for over 20 years. But a year has gone by and when I checked my bank statement I noticed that my monthly payment went up from $3120/ yr to $4,891/yr.  A difference of $1771.00.  I have never had an accident or ticket in my life!
So when I called on 3/15/17, I spoke to Kenneth and Sarah who informed me it was because they removed a “multi policy and paperless discount”.  2 discounts I had never requested in the first place. I used to work in a call center for 10 years so I know you hold the calls to go back and listen to. Go back and listen on 3/5/2016 and today 3/15/2017 since I never requested those “discounts”. Which leaves me to believe it was only a scam to get my business.
When I called today 3/15/17 and spoke to Sarah who is a Customer Service Rep for your company,  I asked her to please look into this and fix this, she told me flat out “no”. When I explained to Sarah I’m sure the local news will be ecstatic to hear about an almost $2000 increase with no reasonable answers because of a “multi-policy” discount and “paperless” discount, I’m sure it will peak their interest.
I was with Liberty Mutual for years when I lived back in NY. So when your company decided to get to Nevada I was very happy. But now I disappointingly see it has changed for the worse. 
I informed Sarah I was going to contact you and she didn’t have a problem with it and explained “she was still not going to do anything about it”.
I’m in very disappointed in what has transpired and I felt it was important to inform you since your name is associated to the company.

Jennifer Ladanyi
702-469-XXXX

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Mrs white January 17, 2017 at 12:52 pm

Your company is very bad and don’t care about their clients they only care about is the money we was very very very badly and unfairly treated we pay our policy every month and we have one accident and now they don’t want to fix your car I will tell everyone not to get or if have it get rid of it.. I hope you guys have a nice day cause I you’re do is taking people money and not good in God’s eyes !!!! I see you guys are very bad but I the people who you have done wrong are getting together to stop your company from taking people money and doing them wrong. So we’re all coming

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Brian December 26, 2016 at 10:47 am

This is a company I’d have concerns with. Maybe if you’re one of their clients, you’ll be ok. Maybe. Here’s my story/issue (which to date, is still unresolved!

To whom it may concern 10 Dec 16

Subject: Accident date 29 Oct

1. Like to file a complaint regarding one of your Liberty Mutual customer service agents, a Christi Haymaker, regarding claim # 034573731-03. It’s my belief your claims agent has been lethargic in resolving the liability (fault determination) on a 29 Oct accident. My calls went answered from 14 Nov until 9 Dec…and the only reason I believe I received a call yesterday was due to the fact that on 8 Dec, I phoned the alternate Ms. Haymaker’s voice message lists for this claim number, and requested he provide the name of her supervisor. Course, he did not supply the name, but the next day, 9 Dec, I finally received a call….yet the response is the same from 31 Oct, which is “we’re still waiting for the Colorado Springs Police Accident Report.” Really?

2. I’ve been more than patient regarding this issue. I actually initiated that claim number within an hour of the accident on 29 Oct by calling the Liberty Mutual 1-800 number. On 31 Oct, Ms. Haymaker phoned my wife and received her statement; I presume attempts were made regarding Ms. xxxxxx (your client). I could fully understand Ms. Haymaker’s statement ‘ we must gain the Police Report’’ on 31 Oct. Course, here are the rest of the details to support my statement in paragraph 1 above:

a. On 2 Nov, since I was quite surprised to her Ms. Haymaker’s statement during our telecom “my client may not be 100% at fault, considering the limited damage to her Jeep compared to the suggested damages to our Honda”, so I responded with the email text shown at the end of this memo/email, on 2 Nov 16 at 1431. That email painted a precise picture of the accident location (in a housing area) and the damage to our vehicle and the contact from the Jeep, to the point a young adult can understand.

b. I also, as the last paragraph of my 2 Nov email stated (see below), did in fact send Ms. Haymaker a series of 11 emails, on 2 Nov, between the hours of 1830 to 1915 (Mountain Standard Time) with the end result being approximately 71 photos of our damaged 2015 Honda Hybrid Accord (owned just over 2 years, yes, just 2 years and not even a full month into the 3rd year) and the intersection (to help her visual what I explained in the 2 Nov 16 email), After viewing the photos, and the intersection, and the impact to our car, there’s ZERO question someone rolled through the intersection. Yes, understand Ms. xxxxxx claims she stopped; however, if she did stop, then she must have gunned it to cause that type of damage.

c. Course, I can understand, somewhat, Ms. Haymaker’s statement she still needs to see the police report. Yet, my State Farm representatives call to Ms. Haymaker (after my unsuccessfully attempts on 12, 13 and 14 Oct generated no return calls), yielded the same “we’re still waiting for the Police Report.’ I found that a bit disturbing, so I called to Colorado Springs Police Department on 16 Nov; was informed an officer is required to fill the accident report out within 5 days of an accident, so it obviously should be done and would have been delivered (if requested). So, I called my State Farm agent and discovered they had requested the report and HAD the report. So, why not Ms. Haymaker?

d. So, I decided to test my theory (that the report has not been requested). I sent off a letter request, via USPS, on 25 Nov, and tracked that the Colorado Springs Police Department received my request for this accident report on 28 Nov (3 days, by mail). And, obviously, since I requested it, I received it via email on 8 Dec. So, somehow, State Farm requested and received it (and even sent a copy, as I understand, to Liberty Mutual’s Ms. Haymaker; I requested it and received it; yet somehow Ms. Haymaker still has not received a requested accident report.

e. My last call to Ms. Haymaker was 7 Dec at 0656; had to leave a message (as I understand folks don’t typically get to work that early). That call went unanswered, so I made the request for her supervisors name on 8 Dec. Not surprisingly, I received a message from Ms. Haymaker on 9 Dec indicating, and I’ll paraphrase, ‘not ignoring your calls, still not received police report (although we did receive a product from State Farm, yet it was only a title page/one page), claim is on my radar every day.’ Really? If this was a priority, which it obviously is not, then: when you only received 1 page from State Farm, why would you not ask for the remaining product; why can I and State farm both request an accident report and receive it, yet Ms. Haymaker fails to?

3. I’m a patient man; my 27 years in the Air Force instilled patience, integrity, character, practice to do the right think at all times, service before self, and to see things through to completion. As I informed Ms. Haymaker in my 30 Nov voice mail, I will not go away; this issue needs to be resolved. I’m:

a. Still without that vehicle. YES! Still. It’s in a collision shop and it’s looking like, maybe, towards the end of the year we may receive it. Fortunately, my insurance company paid (for now) the towing fee to the Collison shop (on 3 Nov),….since if I was relying on Ms. Haymaker’s fault decision, it would still be in the Tow company’s yard today (10 Dec), accumulating daily storage fees.

b. Oh, and let’s not forget, I and my wife both work. The hours are the same, yet we work in different directions: I travel 12 miles to the southeast and she, 14 miles to the west. Yet, the two vehicles utilized are no more (remember, one sits in the Collison Shop). So, we have to figure out alternative methods to both get to work. Yet, my suggestion on Liberty Mutual paying for a rental car (back on 31 Oct) fell on deaf ears and those deaf ears still exist. A rental would cost $220 a week; we’d have completed week 6 by now…and no mention still of rental. We should, not be left to figure out travel, when your 17 year-old client hits us, and your Customer Service agents doesn’t take a proactive approach to resolving this issue. Heck, I’ve detailed it and even supplied 71 photos; it’s almost like I’m doing Liberty Mutual’s job. Also, let’s not forget we paid the license tags fee of $414 the last week of Nov…..did not have the car and still don’t….yt paid out $414 yearly tags fees, for a vehicle sitting in a Collison shop.

4. Please look into your agent’s lack of care/urgency. We’d like this resolved…as there’s no reason we should be potentially paying a $500 deductible (if and when we get this Honda back) when your 17 year old client hit us. I would expect a claims agent to perform in some manner of expeditious, just as I would my 40+ employees.

Brian

Oh…..and this is the email sent to your agent on 2 Nov 16 (see below)
From: kuch3186 at aol.com [mailto:kuch3186 at aol.com]
Sent: Wednesday, November 02, 2016 1:32 PM
To: Haymaker, Christi ; brian.kucharski at us.af.mil
Cc: deborah.vandel.nur7 at statefarm.com; tami.beane.fxe3 at statefarm.com
Subject: Re: Claim 034573731-03

Christi

Thanks for the contact/discussion.

I’ll send the pictures, once my wife wakes up.

Quite surprised to hear statement “client may not be 100% at fault/liable” and understand pictures will help your review.

1. I understand the vehicle structure/framework of a Jeep Grand Cherokee (considering I had a 2000 Jeep in my inventory for years); an extremely durable vehicle (bought for my teenage son at the time).

2. Also understand the T-intersection at Channel and Chancellor (with Channel having the stop sign). When a vehicle (the Oct 15 purchased 2015 Honda Accord Hybrid) is proceeding east to west on Chancellor, in a housing area, entering into and proceeding through that T-intersection (with Channel having the stop sign…or the vertical axis of a T….which then enters into Chancellor) ….with the Honda actually in the intersection area itself and proceeding through it…. and a vehicle (a 2004 Jeep Grand Cherokee V8 4.7L H.O.), nearing or at the stop sign, proceeds through that stop sign (turning right), and hits the Honda, after the Honda is more than half-way through that intersection area (as the Jeep’s front left bumper hit the rear/back end of the passenger side of the Honda, yet in front of the right back wheel), well ……that’s a simple 100% at fault issue. A vehicle entering traffic, hit a vehicle already in the traffic lane; not truly up for fault or 100% debate.

3. That impact and the strike/location of the impact to a vehicle that is already 5/8 to 3/4 of the way through an intersection area, would also explain/cause, through any simulation model, a vehicle to veer to the right, into a curb (and based on the impact, driver reaction, fear/shock, etc)—and up over the curb. That curb is 7″ high ….and a return back to the road (the sharp steering to the left, after one realizes your about to drive into a deep ravine drop) was an 11″ curb area.

Living in this housing area, I understand that intersection well and the tendencies of drivers to run through that stop sign; see it all the time. As I approached that intersection (east-to-west on Chancellor) that day to assist my wife, I had to slam on the horn, as a vehicle almost ran that stop sign at Channel and hit me (which the on-scene Police Officer Johnson [IBM 1105] observed); fortunately, I had yet to enter that intersection area (as I was near the parking lot area still ). Also, appreciate your comment and understand the fact that another teenage, of similar age as the driver (who was born 3 Aug 99), being in the Jeep vehicle (and if I heard correctly, the driver only having the license for 6 months) is not a topic of discussion for now…..yet I sincerely question the attentiveness of the driver with potential distractions (friend in car, cell phones, etc)…..and I personally don’t believe she was stopped at the stop sign…and if she was, there’s no way she slowly accelerated into the lane as you indicated in our discussions (and hit a vehicle that was already 5/8 to 3/4 of the way through that intersection). I heard Ms xxxxxx admit guilt to hear parents and the Police Officer

Again, thanks for the call…and I will send pictures when my wife wakes up from her Hospital visit (which is related to the accident).

Look forward to your final decision….so we may proceed on

Brian

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Joanna denson December 12, 2016 at 8:24 pm

I have had a terrible experience since a Liberty Mutual policy holder crashed into me Oh and left the scene. I can not get a hold of the claim adjuster and having to get my rental car on my credit card. This has been the worst experience ever. I get no assistance even after they claimed liability. I wish an upper level manager would get ahold of me to get this process moving.

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Debra December 19, 2016 at 3:34 am

Filed 2 hail damage claims . Adjuster lied got policy not renewed stated I did not live at my home … Lied, said home abandoned called texs board send me a form to fill out loop hole to drop people so not pay claim .. roofer lied too I have proof . Sending 60 day demand letter this week . After 60 can sue 3 times more going through a DTPA attorney … Reporting everyone with a license !!!!! Liberty mutual inspections are blurred pictures and no hands on inspection …

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April Miles November 16, 2016 at 5:15 pm

On 8-31-16 I was rear ended by your insured. I have got nothing but the run around from this company. First the send me a latter saying the have been trying to call me. Wrong I have caller id. Then I start calling them. Always goes to voice mail.after I called the case manger I finally start getting calls back. Now there telling me my claim has been denied cause they can’t get a hold of the insured. Really have They even tired or is that there way of trying to get out of paying to get my car fixed. The police report states that it’s the insured falt. But I guess this is how this company makes there money by making other people suffer and ripping people off.

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Peter Brand November 6, 2016 at 6:38 pm

Terrible service, long delays, and inability to interface with in state agents about claims (they direct you to the claims telephone number after selling you the policy). Will file a complaint with the AG.

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Edwina Johnson October 25, 2016 at 1:59 pm

Please let someone in your Marketing/Advertising Departments know how much I ENJOY the Liberty Mutual ad with the woman telling viewers about the “blah, blah, blah” information that is in most policies. I’ve been a secretary for a hundred years and am quite familiar with all of the “blah, blah, blah” that goes on in corporate, government, etc. paperwork—so this ad is wonderful and I laugh at it every time it comes on. The actress did a great job with the presentation, so thanks for a really good commercial. Since I don’t watch or listen to most of the ones on the air, this one got my attention!!!

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John Harris October 11, 2016 at 1:04 pm

Mr. Fontanes(COO),

I have been trying since 9.25.2015 to get my policy corrected, but have since cancelled my policy in 3.2016. I have 5 cars and noticed that I was not receiving the same coverage on 1 of my cars. I contacted my agent 0n 9.25.2015 to get it resolved before it renewed in November, 2015. I never heard back from my agent, Kim Walker, or her office prior to renewal date. I left several messages and finally in Feb. 2016 I found out that Kim Walker was let go from the company. I still received no help resolving my coverage issues and as a result of no response, because your agent voided our contract due to misrepresentation of coverage to obtain my business under false pretenses, I cancelled my policy. You have in turn tried to charge me a early termination fee which isn’t valid due to your company voiding the contract due to false and deceiving terms. I wish I could talk to someone before this becomes a legal issue. I have sent you an invoice to recover my time and cost to repair my credit report.

Regards,

John

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Sonia Wadhwa September 29, 2016 at 10:10 pm

TO WHOM IT MAY CONCERN

This is to make you aware of unethical Business Practices conducted by Claim Representatives & Adjusters of Liberty Mutual.
On Sept 20th one of our Company Vehicle was rear ended by your insured driver. We filed a claim with Liberty Mutual where we were advised to take our Vehicle for estimate at one of their authorized body shop. We were sent to the most expensive body shop (Abra TN) who gave an outrageous estimate of $3495 for repair of back bumper, trunk and light. We got estimates from other reasonable shops where the estimates were not more than $1300.00 The claim adjuster (Ms. Mary Palipchak) first agreed to disburse the entire amount of $3495 but later on called to say that the Vehicle was total loss. They wanted to now pay me only $2250.00 and they wanted to salvage the title. We explained to them that this is not enough grounds to salvage the title as the Vehicle is repairable and we have been driving it. We also told them that since we have Vehicle payments which are greater than the amount they are disbursing, it is not feasible for us to salvage the title & have no Vehicle. The accident was not our fault and we are forced to pay extra monies out of our pocket to the Bank so that they can release the title to Liberty Mutual. This is sheer highway robbery. Moreover, the vehicle is a Commercial Vehicle which generates revenue for the business. We requested them not to salvage the title and pay us the reasonable amount to repair our vehicle. We do not want money from Liberty Mutual. We only want to get our vehicle repaired and move on with our business. Our life was smooth before your insured driver hit our vehicle. We are being unnecessary harassed by your Company individuals. We tried contacting the supervisors of the Company but no one has returned our call yet. It has been 9 days since the accident and there is no appropriate resolution from your Company. In the meanwhile the Vehicle is accumulating down time and the drivers are out of work.We are in the process of getting Legal advice. We are also social media bloggers and we will make sure that the public is aware of the unethical Business practices conducted at Liberty Mutual. We will be filing a Federal Complaint along with Tennessee Department of Commerce & Insurance and also with Florida Division of Consumer Services.

Very Disappointed Consumer

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Tajammal Hayat September 12, 2016 at 4:01 pm

Hello Mr. Mcconnell, I am very disappointed About Liberty Mutual Insurance company and the people working for it like yourself and Brandy Lemoine. I have sent several email messages about damage to my Car claim # 034222380 so far I have not received any answer. I should get check of $250 as deductible because you have the police report.If no answer I will report to the headquarter.It is too much on your side. I was under impression Liberty Mutual Insurance is the best company but It is said Higher name lousy service. Mr Hayat

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Amy L August 11, 2016 at 6:51 pm

Mr. Long

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Amy L August 11, 2016 at 7:23 pm

My car started on fire while I was driving it. This was a electric fire that did damage to the fuse panel and some other electric things. We loaded the car off the road to a trailer and brought it to our mech. Then called liberty mutual to report the claim. 1st call was made and we got a claim number then found out later that is was not a claim number still not sure what that number was. Waited for claim agent to call us back, 10 day later no call we left 18 messages with Ashley T and our local agent also called several times no response back. Finally 2 1/2 weeks later she set up a appraisal person to come out the next week. Yes that is correct we are at 3 1/2 weeks and only got a appraisal done. Then my mech. calls and said that they had in the appraisal had the wrong part number and the amount was going to be more then the appraisal is stating. I would never recommend Liberty Mutual to anyone. The claim department was horrible and I even talked to Ashley T manger Aaron and he was no help either. All I can say is that I would not recommend anyone to use this insurance company. Oh funny now I called State farm and they are a $1000.00 cheaper a year comparing apple to apples.

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laura townsend July 27, 2016 at 10:41 am

For Mr. Long,

You insured hit me on June 9. In the meantime your people have refused to return phoen calls after my ar was deemed a total loss and I disputed the value assigned to it. Thta includes multiple voicemails, and several conversations with personnel that promised to escalte it to supervisors. One supervisor has gone a week without contacting me.

Is this the way to run a business in a professional manner? I understand Libery Mutual is not happy that its insured caused my total loss (and that I’m disputing the value they asigned to my) but that is not an excuse not to contact a claimant.

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laura townsend July 27, 2016 at 11:38 am

And I do love the fact that when I asked why my valuation for the car didn’t include the dealer fee I paid which is mandatory in Virginai, Liberty’s response was, “Because we aren’t legally obligated to pay it.” Even though to get another car (because of an acident that wasn’t my fault) I’ll have to pay it again.

When they advertise for new customers its all about how great they are, how they’ll take care of you and do what’s right. When you put in a claim its only what they are legally obligated to do.

I was obeying the law, and stopped for a school bus with flashing red lights when their insured hit me. BTW, I’ve had GEICO for 30 years, go with them. They call you back.

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jbolton July 21, 2016 at 9:32 pm

My friend just told me about her experience with Liberty Mutual, (I almost lost her) She went to a fast food place call Mr. Chicken, Cleveland, ohio surrounding communities ( they have 11 units ) she was food poisoned by this company that is insured with Liberty Mutual,Representative name is Teresa DeVault. My friend almost died ( if you ever had food poisoning really, you will understand this complaint). She went to the hospital ( one of the best in Cleveland, Ohio). were they save her life. Sending in just the medical bills to Mr. Chicken, not loss of wages, not pain and suffering, just the medical bills, which came to less than five thousand dollars ( she has insurance, did not cover all). Mr. Chicken stated it was being handled by Liberty Mutual. My friend sent in a request to Liberty Mutual asking to for just enough to cover the medical bills, Teresa DeVault sent her letter, read it with my own eyes, stating that based on their investigation, that she could not prove that it was that their chicken, could not find any liability on their that puts them at fault. Because my friend,knows the owner of all of the Mr. Chicken’s she was given several special cards to purchase chicken with cash added. Which when she called to let them know what happen, the DM acknowledge that he did indeed have the coupon in hand. (Remember she only wanted her medical bills compensated and almost died). When she called and tried speaking with a Ms. Teresa Devault the Liberty Mutual Representative, she indicated that it was under investigation, 3 days later, Ms Teresa Devault was on vacation, ( remember she almost died and only wanted medical bills compensation). Thinking Ms. Devault was back from vacation, my friend called back and spoke with another representative while Teresa was on vacation and was very kind, apologetic for Teresa Devault not getting back to me, for a wweeks she called me just to let me know what was going on. I will keep this representative ( I will keep her nameless) because she was only trying to help (I know this is here say, but it is also the truth) that Teresa Devault,(claims representative) was trying to get the chicken provider to pay this claim (US Foods) and if she could not get the Chicken provider to pay this claim nine times out of ten, my friend ( who almost died, just trying to get the the medical bills compensation) was not going to get paid those few dollars. Well, sure enough she did not get paid and received a letter from Teresa Devault staying we won’t be honoring anything and if there is any NEW EVIDENCE AND LEGAL that would affect there decision of ( medical bills and that she almost died) please let them know. My friend decided to take Mr. Chicken to small claims court ( medical folks wanted their money) in the city that she was poisoned. In the mail the Judgement Entry came back in stating; After due deliberation, examination, and review of the facts, and obvious errors on the Defendants side we hereby affirmed and adopted by the Court ( legal) render judgement in favor of the Plaintiff ( MY FRIEND, which is the person who almost died and is just trying to get her medical bills paid). Everyone received a copy of the judgement, which was 8 days ago, and my friend still has not spoken to Teresa Devault, in calling Mr. Chicken they say they have turned it back to the insurance company, Liberty Mutual, and Teresa Devault, oh my. First questions, Teresa ask for something legally liable, isn’t a judgement legally liable? Second questions, does anyone ever want to watch their friend almost die by four strips of (in the hot box for two days to long) chicken? Why do we think that we can do the right thing by the insurance companies when they say don’t call an attorney we will take care of it? Why would Liberty Mutual, Teresa Devault have to do a investigation for less that $5000.00 (whereas she almost died) is that what a persons life is worth? Watch out US Foods, are you sure to want to eat at Mr. Chicken? I hope my friend gets an apology and her medical bills pay for, by the way the judgement came back in her favor, but it was only for $3,074.71.

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Joan Howard May 20, 2016 at 6:13 pm

At the anniversary of 1 year, the insurance was raised, big excuse of course. No claims, No accidents. because they can. Just after that my husband was in an accident, not at fault, other drivers fault. Dealing with claims dept is a nightmare. They don’t follow up. But the 2 biggest complaints, the claims person did not follow up and paid an enormous amount of money to the body shop where the vehicle was being stored. for storage fees, they received almost as much as Liberty Mutual are paying us for the value of our truck. 2nd complaint. The back fender had a small dent, but they said if the dent was the size of 8 X 11…they consider that major damage and deducted $2005 for that….well lets see a fender cost about $350! Rip off!!!!!!

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Jimmy in Salt Lake City May 20, 2016 at 3:09 pm

Well I heard back from “Layfae” in the Indiana “customer care” division (no pun nedded). After 45 minutes Layfae continually ducked and dodged all of my questions and was anything but understanding and compassionate. Get this…Although as explained in my previous post I was hit by a then 2 time drunk driver and set up on auto draft it was my responsibility to make sure the bill was paid. My question of “How exactly due my situation”? was responded with “Other family members couldn’t have paid the bill for you”? This is Liberty Mutual’s idea of “customer care” apparently. In the meantime STAY AWAY FROM THIS COMPANY! THEY ARE SIMPLY HORRENDOUS! If you miss a single auto draft even due to being hit by drunk driver and hospitalized for 2 months your policy will cancel and they will demand 100% payment on whatever policies you have going foward! My call was escalated to Ms. Jean Shaffer the apparent manager of the Indiana “customer care” division. I’ll report back once we speak.

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Jimmy in Salt Lake City May 19, 2016 at 3:27 pm

In November of 2015 my friend and I were hit at (roughly 80 mph) by a then 2 time drunk driver. Luckily we lived. However, I sustained serious injuries. Compound fracture of my leg. Broken sternum. Dislocated shoulder. Severe back injury. Needless to say I was hospitalized for some time and then moved to a rehab hospital. My account was set up on “auto” draft and apparently the payment did not go through. Of course due to the accident I was unaware until I received notice from my mortgage company of “imposed home insurance” based upon the fact that Liberty Mutual notified the mortgage provider of my failed payment. In turn a policy of $1276.18 was added to my mortgage account. (Twice the amount of my Liberty Mutual policy) and now my mortgage payment has increased by 106.00! Have tried to rectify this with Liberty and have gotten absolutely no where! As of today (5/19/16) I was told my “case” has been reopened and I should expect a return call within 48-72 hours. I’ll post once again after their final decision. My belief was Liberty Mutual was honest and forthright based upon their commercials and other friends information. Let’s see. Thank you.

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Joseph April 24, 2016 at 10:36 am

~Liberty will you please make a new commercial to replace the one about 3/4s of a car? It was annoying from the beginning. It is not possible to drive a car with 3 wheels so the sarcasm is more irritating than amusing or even interesting.
~The one with the woman who is just over-all bigger and more linguistically gifted than the man who had the accident, of course, is patronizing and irritating to women as well as to men. Understandably you are trying to appeal to all possible demographics but it’s overly obvious and pandering.
~One comment I overheard about the one with the car named Brad was, “usual loyalty you can expect from a woman anymore happy dance.” You have several concurrent commercials and in each you are trying to attract a specific group of people but are offending someone else in the process. How is that working?

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Dorie December 24, 2016 at 5:59 pm

While I understand annoying commercials, I have say that in my case it really was true as I ran off the interstate highway by their insured and rode the cable barrier at 70 mph approx 70 yards. My car remained on the Northbound side, but my whole drivers side wheel was severed and just the other side of the barrier. Liberty Mutual paid me more than my car was truly worth, so for me, that is the one I can tolerate.

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Ms. B March 21, 2016 at 6:20 pm

Dear Liberty Mutual,

If you have the time, read every message left behind. Yes, some are hard to understand as English is not a primary language but the sentiment here is consistent; that the mega monster “Liberty Mutual”, has outgrown the need to understand it’s end user, me. You claim to be in the business of helping your clients at the most important time of their life, yet do not.
In my case, I was rear ended at a stop light-with intense force by and un-insured motorist. And, yes I am covered for both comprehensive and collision.
I was not treated at the scene as it was 110 degrees that day and thought going home would be best. It was not until the following day I was taken to the emergency room and treated. A month of rigorous visits to the chiropractor and the neuro-physician. I may have to live with vertigo and that’s a reality I was not ready for. My life is different now…and I really thought that my insurance would be helpful as I would be able to have my car repaired, and the dr. bills taken care of. Well, that’s when “Logan” entered my life. “Logan” is a thug, a bonefide for hire that discredits your claims if he feels your not entitled to your policies agreements. I have had numerous conversations with “Logan” who amongst other things must be a dr., as he said I was not ill enough to be awarded anything on my policy. It has been sad to learn that my coverage is a sham, through “Logan” I learned that an accident might have merit if I were maimed or disfigured in some way. Sorry to disappoint you Logan, but I will be having my day in court. I want to see you front and center, I am aiming to have you fired but will suffice to see you shamed by the judge. I am saddened by this company, and the false advertising that they are presenting. Like many other clients, this is my first claim in 20 years. I feel used and unknown by my provider-how I have blindly been paying for a service that is unusable but required by law. There seems to be little regulation for them to falsely advertise, not provide sterling customer service and use “contractors” that are on the verge of dangerous in their dealings (hence “Logan”). As a client, what are my retaliatory options but a lawsuit? Liberty Mutual
seems to understand strong arming via legal action but not simple acts of kindles. I am leaving you Liberty Mutual, this has been a very long and abusive relationship that I should have seen through years ago…I don’t need a divorce attorney, just a corporate one that kicks “A**” and takes no prisoners. I won’t miss you and please…don’t call me.

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simone Farquharson February 6, 2016 at 9:24 am

So i just want the world to know that liberty mutual is a fraud and just like the rest, they have no problem taking my money out my account every month, however i had a accident on January 4th someone run in the side of my car damage the whole back side of my car, so the problem with liberty mutual start the damages on my car need to be REPLACED liberty mutual want the mechanics to fix the damages as supposed to REPLACING THEM, then they give me a hundia for my 2015 Avalon fully equipped. has if this wasn’t enough they just called me on 2/3/2016 to tell me they will not be paying for the rental come Sunday 2/7/16 .. so now I have no way to get to work, take my kids to school are do the things i would if i had my f-ing car that liberty mutual don’t want to pay for to get the damages replace…. I’m not going to stop until i speak with the CEO David Long this is very very inconvenient for me and my family. I’m without my car for over a month and liberty mutual acting like i owe they a** something…I’m beyond pissed….

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J Yanes December 4, 2015 at 11:17 am

I suffered roof damage due to storms caused by Hurricane Patricia on 10/2015. My inside ceiling suffered damaged cause by high wind and intensity of rain,That day the rain measured 10″ in approximately 45 mins. I filed claim with Liberty Mutual and was reimburse was interior damage only as adjuster claimed that the roof shingles had no damage. I fought for additional coverage for shingles but adjuster claims the rain did not come thru shingles. to this date I am still waiting for an explanation “how else would the water leak in but no one seems to have an answer. I also had a negative experience with their auto ins. for my daughters car which they decline to honor body shop repai work. think about it twice before you buy.

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Kelly Fitzgerald October 13, 2015 at 4:35 pm

I have been with Liberty Mutual for approximately 8 years. Back in Nov 2014 I was hit head on while at a stop light. This driver had no insurance so luckily I carry ununsured. My car was repaired, but since then I have been having problems with it. It has left me stranded 3 occasions. The car had no problems like this prior to the accident. Anyways I took it to Firestone one time when it left me stranded because that is where I happened to be. When working on it they asked me if it had been in an accident recently because there was a lot of air in the lines that needed to be flushed out. Anyways they flushed it out and off I went $299.00 later. A few months later same thing happened but I was on the freeway during rush hour. Got it towed to nearby Casa Nissan since it is a Nissan and we trust the guys there. It turned out that the mechanic and service manager said it was due to the radiator being cracked by the accident. Had to rent a car etc. When I submitted a claim for this I was denied due to it being wear and tear, also because I had it fixed and repaired myself and paid for it. Im still glad I had it fixed myself, who knows if they ever would have gotten around to it, and I would have a huge rental car bill. I have full coverage insurance with themon 3 vehicles. Plus rental car when car is in shop. They paid for none of it. A lot of my money goes to liberty mutual. For what??? By law I have to have insurance right? So why do I have this incompetant insurance company right? Right now I have been on hold for over 20 minutes with this company, I think I will be looking for another insurance company. Claim # is 030916053. Please be fair to your customers who give you their hard working money. Sincerely, Kelly Fitzgerald

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walter dearden October 6, 2015 at 8:00 pm

I was a customer of your insurance company and now looking for quotes from companies this month. After seeing your commercials I find them to be the most obnoxious commercials where the people who do them are someone you would not want to bother with. I am tired of hearing that I was t bone or that they only want pay only 3/4 for what the car is worth and then he sais what am I going to do with a 3/4 car? when these commercials come on I try to change the channel and I will definitely avoid your company because of these commercials

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Orlando Huguet September 23, 2015 at 1:25 pm

Got hurt on the job Oct 2003. Here it is 12yrs., later and still this claim is open, because of the incompetences of the Liberty Mutual Adjusters they have managing the case. I have yet to receive proper care in a prompt or efficient manner. Appt, and doctor authorizations take anywhere from three to six months. Then only if we are forced to file the PFB for same, even though this is a uncontested and accepted compensable case by Liberty Mutual. I figured this is their way of trying to wear you down, give up and go away so they dont have to pay out. Either way, I am getting older, the pain is getting worse and the liability keeps increasing. In the mean time only the lawyers are getting rich and the courts are jammed with worker’s comp cases that seem to never get resolved because of insurance companies like Liberty Mutual and employees like the adjusters they hire. They must get extra pay for NOT doing the right thing and keeping cost down on claims.

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Thomas Ormsby August 31, 2015 at 12:34 pm

Dear Sirs/Madam
I am the owner of a construction company. My vehicle ,one of 25 vehicles that I insure with you ,was hit by a drunk driver while parked outside my office. It has ben over 10 days and your agent Darla Nordstrom has just today informed me that someone will look at the vehicle to assess the damage. This is going south very fast. Just a heads up boys !
Sincerely Thomas Ormsby

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Erick Mann December 9, 2015 at 6:35 pm

Mr. Ormsby,

One need not fret anymore about being taken advantage of when dealing with mechanics, auto rental companies, or otherwise!

IF YOU WENT TO AN ATTORNEY AND SAID…
I want you to put you on a monthly retainer. As part of your duties, I want you to perform the following services:
1. Create a will, living will and Power of attorney for my spouse and me also update every year.
2. Allow me to call you during normal business hours regarding any legal questions I may have. And there is no limit to the number of phone calls that I can make.
3. Make a phone call and/or write a letter on my behalf on an unlimited number of legal issues that you feel warrant such action.
4. Review and give legal advice on any documents/contracts I may be considering signing up to ten pages per document.
5. Represent me in a court if my spouse or I are charged with a civil suit or job related criminal charges.
6. Help defend spouse, my covered dependents or me in the event we should get a moving traffic violation.
7. Since my auto insurance does not provide coverage in the event someone is lolled in an accident that covered family members when charged with Manslaughter, Negligent Homicide, or Vehicular Homicide, at no added cost.
8. Provide legal assistance for my spouse and me in the event we receive a notice of an IRS audit.
9. Also I want you to protect my identity. If someone should try and create accounts, utility bills, or get a driver’s license in order to become me. I want you to restore my credit as well as my identity back to the condition it was before the identity theft happened.
10. I want 24/7 days a week access to legal counsel across North America and Canada, if I or a covered family member are detained, arrested, injured in an accident, served a warrant or involved in matters of child custody. I want to be able to contact an attorney immediately without charge for these services.
How Much Would You Charge Me Every Month To Perform The Above Services?
$_______________________________
Contact: Erick Mann
erickmann.com

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tom July 17, 2015 at 9:06 am

PLEASE ENOUGH WITH YOUR INCESSANT AND OBNOXIOUS COMMERCIALS THEY HAVE BECOME SO IRRITATING WOULD NEVER PURCHASE YOUR INSURANCE!

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john rose July 13, 2015 at 12:28 pm

Liberty mutual paid a claim that I was not at fault for. How can I reverse this. I can’t get any help from the claims department. The liberty mutual commercials seem to be very misleading

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Tom July 10, 2015 at 1:16 am

I have a company that the insurance company I was using lost their license that I just found out. My policy came due and now Liberty will not renew it because it lapsed

What do I do when my previous company lost their license due to fraud

HELP!!!!

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Ernestine Hazzard June 8, 2015 at 4:05 pm

DO NOT BUY/USE LIBERTY MUTUAL ROADSIDE ASSISTANCE!!!!!
If you value your time, money, safety and sanity you will heed my warning. I had the displeasure of using my roadside assistance coverage through Liberty Mutual for the 2nd time in a few months. Yesterday 6/7/15 I contacted them for a tow at 6:38 pm (call #1). I was advised of the tow company Always Towing and a timeframe of approximately 1 hour (I was totally ok with waiting an hour or so). The hour time frame came and passed. I called back (call #2) to roadside assistance and advised that the tow truck had not arrived. The rep placed a call to the tow company, she returned and advised that they would be there in 20 minutes (needless to say that was the response I received several more times when I called). During a call to roadside assistance around 9pm (after speaking with a rep 15 minutes ago who advised me that the truck was expected in 14 minutes) I was told that the service requested had been cancelled at 8:05 pm (I surely did not cancel, but they could not tell me how that happened). I was then told that they would put in a new request and that the tow truck would be there in approximately 1 hour (unbelievable right? Oh and get this the same company was to come out Always Towing). Now finally after being so very patient I asked to speak with a manager (I waited on hold 15-20 minutes to be connected with the manager Melissa). Finally the rep tells me that the manager is going to call me directly (9:28 pm incoming call from manager Melissa). I give Melissa the short and sweet of this issue and advised that the 1st call was at 6:38 pm and I am still waiting now 3 hours later. Melissa thought it was important to defend Liberty Mutual Roadside Assistance and attempt to place blame on the tow company Always Towing instead of offering a solution to my problem at this time (she said she would file a complaint against the tow company and that I could complain to customer service tomorrow). I received a call at 10:06 pm from someone who claimed to be the Always Towing tow drive (Chris). He stated that he would be at my location in approximately 10 minutes (to this day I have never laid eyes on this person…at least I do not think so). I call back to roadside assistance at 10:45 pm (to advise that I am still waiting and driver called around 10 pm advising he would arrive in 10 minutes). Rep contacted Always Towing and you guessed it they will be there in 20 minutes (never happened). Now about 1 hour later an Always Towing flatbed tow truck pulls into the gas station (where I have been waiting approximately 5 hours). I just so happened to be on the line with roadside assistance. I advised that they finally arrived. I get out and address the tow driver (as he did not come over to the car or act as if he was going to start loading my car). I asked “are you here to pick up this vehicle”? He advised that he was not and that he just came on duty (he acted as if he had no clue as to what was going on…clearly he did because he then asked if my name was Miss Hazzard). He left me and my passengers (elderly mother, aunt, and 8 year old daughter who I had picked up from the bus station when I experienced the car trouble). Needless to say I still did not receive the tow truck from Liberty Mutual Roadside Assistance (another tow company was to come, but was delayed I was still receiving delayed calls up until 2:30 am). I had to contact a relative who was able to get me towed via AAA. Thanks for the assistance Liberty Mutual!

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Kish July 20, 2015 at 12:05 pm

Same situation last night! We made initial call at 9 pm stranded on a bridge for 5 hours and I’m pregnant! Tow truck never came! We had to become a member of AAA, who simply took our information with ease and sent courteous service. We received a lot of “empty” I’m sorrys. Extremely disappointed!

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Edward Odquina May 29, 2015 at 2:30 pm

My mother Irene Gackle, has been with Liberty Mutual for nearly 30 YEARS!… Last week, in beautiful Honolulu, Hawaii, after her classic 560SEL Mercedes Benz was stolen, the “Adjuster” said her vehicle was worth less than HALF the NADA Blue Book! ATTEMPTING TO RIP OFF AN OLD LADY FOR A MEASLY FEW THOUSAND DOLLARS! I couldn’t believe it! If I hadn’t checked, and called….She would have been 100%, ….taken to the cleaners. #LibertyMutual #Hawaii #RipOff

God Bless America!

Edward M. Odquina
I’m ready to take THIS incident STATEWIDE & NATIONALLY! They said they would reCheck the Estimate….”Claiming the company they use: AUTO SOURCE, only takes NADA into consideration…. ”
SHAME on them! It’s disgusting a $14BILLION DOLLAR COMPANY WOULD SKIM FROM UNSUSPECTING SENIOR CITIZENS.
Sick….
(808) 2 3 3-****

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Salam Alhasnawy April 22, 2015 at 1:57 pm

I need to know what is your policy when it comes to cancelling a claim. I was told it was canceled but when I tried to get another company, they told me that this claim still open. I have tried to call and get this done but no one in your company want to deal with. they keep sending me around in a circle. I am looking to get a lower, but fist I want to see if you can help and if not I guess I will take you to court.
My claim number 031492069

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Joseph Padilla April 3, 2015 at 10:22 pm

Just in case this email I sent to my adjuster does not get to corporate office, I’d like to share this, being a loyal customer and my first claim on a wind storm damaged roof, numerous emails to customer service and a decision based on a video. I was highly disappointed and dissatisfied with the outcome which I’m still going to pursue. I mean all it would have taken is just a little over 8 thousand to replace my roof but no, they only want to repair it sending me a check for 1500.00 even with the recommendation and additional inspection done by my roofing contractor.I think I might me switching insurance companies after this is over and done with. I’m sure after all our years of paying premiums, we’ve exceeded 8 thousand!! you’re company is already making money off of us! Here’s the email

Hello Mr. Brean,

While your explanation of the roof being repairable and not replaceable because of the video showing that the one shingle is pliable is still not satisfactory to me and I’d like to express why. You also said that if the roofing shingles were brittle then you would allow the replacement of the whole roof.

I hate to think this, but I feel because this has taken so long and drawn out with numerous emails and additional explanations and supplement that your company is trying to avoid funding my insurance claim for our roof (which is now vulnerable to the coming hurricane season). I also perceive that the advice of our professional contractor is being discounted for the sake of saving money for your company.

For example, your response to the video was that the roof shingles are pliable, therefore we will repair only, and not replace. However, we know for a fact that the roof is brittle and if the video showed it was brittle, Will you then say, “The roof shingles are brittle; the existing condition of the roof was old and easily damaged by the wind storm. Therefore due to existing condition of the roof, we will only repair and not replace”?

I’m sorry for not expressing this to you personally on the phone but I was already upset and I find it much easier to put my words and expressions down on paper.

Unfortunately the video I just watched was only taken at the edge of the roof and at one corner and does not represent the majority of the roof, I’ve been up on the roof myself a dozen times to remove the blown off shingles on the N,S,E and W at the mid and upper parts of the roof on all sides and when I pick them up it is in fact very brittle and rips apart as I pick them up, also when I’ve done repairs on other parts of the roof, while removing the old shingles they just tear apart easily.

I’ve spoken to the roofing contractor about the results of the video and He was also surprised of the repair only because if you look at the one shingle that was lifted up, it’s already cracking on the edge and would definitely crack in half due to being brittle with just a slight compression.

Also, the shingle on the video was being lifted up at a pivot point and would not show the brittleness of the shingle if it were lifted up at a different point. He said he would be calling and emailing you to do more test on other parts of the roof where it has been exposed the most and vulnerable to wind damage. Video in some aspects are great but physically being their on the roof and handling it yourself is another.

BTW i’ve looked up test done to shingles online and only see a tear test, not a brittle test. Is there a specific official brittle test procedure approved by manufacturers for contractors to do? Do your adjuster have tear test equipment?

I would like to request another adjuster physically out here to do a follow up inspection this time along with the roofing contractor at the same time. I would also like to note that the roofing contractor is a professional and knows his business and not one to just only do whole roof replacements. I would also like to note the other physically important points and conditions listed on the roof inspection report by the roofing contractor to replace the roof besides the mismatch size and color which unfortunately is not a concern of your company as a replacement point. Although it is a very important point to the customer.

Mr Tim Eaken,

Please forward all history and emails related to this claim to corporate office expressing my disappointment as a loyal customer who has never filed a claim before, this being my first and please copy me on the notification/email sent to them. Your timely response to this request is greatly appreciated.

Mr. Bean, your timely response to this email is also greatly appreciated, thank you for your time.

So there you go, after this email was sent I get a call message from the manager of my
adjuster, I call him back… no answer. I will try again tomorrow.

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Sara March 25, 2015 at 12:52 pm

Phone number for quotes 855-452-****

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james e harper March 22, 2015 at 1:06 pm

David H Long:
Sir: I know that there has been a lot of bad press against insurance companies as of late. I have had Liberty mutual for quite a few years with flood,auto and homeowners.After Sandy your company was exceptional. They were always accessible,kind and cooperative and because of such superior service we were able to get back in our house after only a few months. You may not know what it is like to have 3 feet of water in your house and not know which way to turn, but your company guided us through the process with sympathy and professionalism. We cannot thank you and your company enough.God bless you all
Sincerely: James E Harper
** West 16 rd
Broad Channel N.Y 11693
Phone: 718 669 ****

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juan f. March 16, 2015 at 4:14 pm

Today i had a bad experience with this company..i called trying to get help and a representative name dennis .with bad attitude answerd the phone when notice my spanic accent…and hang op..how can be people like this in 2015 who think hi is this ingnorant …the segregation racial was long time ago..whats my sim not speak good english? shame on this company to have people like that.

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Diana March 13, 2015 at 5:40 pm

My case manager has not returned one single call I have made in 8 weeks. I have left over 20 voicemails. Because of his delays he has delayed 2 pay checks and severely caused a miscalculation in a 3rd. Because he hasn’t contacted my physician (even though I have provided him via voicemail because he WILL NOT pick up the phone, my disability payment from my employers can’t be processed and I can’t be paid AGAIN! I have called my physician and physical therapist repeatedly and he hasn’t even reached out to them to get the documentation. He has not returned my calls or kept me updated at all! This has caused SEVERE pay issues. This is ridiculous. Being an adjuster in insurance myself, this behavior would not be tolerated. Until today, I had to talked to him ONCE since I filed this claim. The only reason I got him today was because I pushed “0” and told the lady what was going on and she did an internal transfer and HE ANSWERED that call. His voicemail was full so I wasn’t able to leave him a message today so I went a different route. Please help me!! I didn’t ask to be injured and take off work. If I could go back now, I would. I am going to be short on my rent because of MICHAEL HEIN and his irresponsibility and because of him not correctly and properly returning calls to me or making calls to my physicians.
I would like to be contacted by someone higher up so this can be handled and he doesn’t continue this behavior.

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SUE LANG February 6, 2015 at 3:15 am

LIBERTY MUTUAL INSURANCE

CORPORATE OFFICES
175
BERKELEY ST
BOSTON MA 02116

Attention extremely important!!

CEO :DAVID H LONG
CFO: DENNIS J LANGWELL
COO: A. ALEXANDER FONTANES

PHONE NUMBER 617-357-9500
Fax number 617-350-0159

Faxes all info to all the above people in charge had enough of bs with no answers and lies!

———- Forwarded message ———-
From: Joe Langnus
Date: Friday, February 6, 2015
Subject: BIG PROBLEMS WITH THE CLAIM !!!
To: “sherry.krabbenhoft@libertymutual.com”

From Joseph and Susan M Langnes and insured address 271 Jennifer Street Park Forest, IL 60466 claim number 03011016 filed on July 4, 2014. POLICY NUMBER H6-2243369603-75 –708-209-8900 Reciting temporarily under doctors care in Henderson Nevada. Attention all claims adjusters to liberty mutual insurance companyand corporate office in regards to the claim above first we filed a claim for theft of a suitcase on July 4, 2014 with liberty mutual insurance company and nationwide insurance company we had to have two insurance companies required by law. Attention G Krabbenhoft , Jack Nelson , PAUL Melbourne , and a PAMELA A STACEY EMPLOYEES OF LIBERTY MUTUAL INSURANCE COMPANIES. AND TO THE CORPORATE OFFICE OF MASSACHUSETTS USA. AND THE CEO AND TO THE COMMISSION OF INSURANCE IN ILLINOIS AND NEVADA. WHEN WE FILED THEFT CLAIM WITH NATIONWIDE INS OF NV AND LIBERTY MUTUAL INSURANCE ALL THE ADJUSTERS WERE SHARING ARE PERSONAL information our CIVIL RIGHTS ARE CONSTITUTION RIGHTS ARE MIB RECORDS, ARE DRIVING RECORDS , CREDIT RECORDS , OFAX REPORTS , MIB REPORTS . ETC WITHOUT ARE WRITTEN ORALLY EMAIL NOR PHONE NOR ANY CERTIFIED SIGNATURE REQUIRED BY LAWS. All ARE PERSONAL INFORMATION HAS BEEN COMPROMISED BY LIBERTY MUTUAl INSURANCE AS OF 7 4 14 RECORDS DO NOT LIE. WE MADE IT CLEAR TO BOTH INSURANCE COMPANIES DO NOT TRY TO EXTORT INFORMATION WITHOUT ARE LEGAL CONSENT AS WE HAVE CIVIL RIGHT STATE RIGHTS PRIVACY RIGHTS AND CONSTITUTION RIGHTS. MIB RIGHTS .These ALL HAVE BEEN VIOLATED OVER A STOLEN SUITCASE . THAT Both INSURANCE COMPANIES CAME OUT AND SAID WE MADE THE ENTIRE THEFT UP TO SELL THE STOLEN MEDS . HELLO WE HAVE NEVER GOT ALL THE MEDS REPLACED 6 MONTHS IDIOTS. WE HAD DAVE A INVESTIGATOR INTERIGATE US BACK IN JULY THEN HE QUIT THEN WE GOT THIS STUPID LIER PAUL MAULBERN REPLACING HIM ARE OPINION . WE TOLD JACK FROM JULY 4 THAT JOSEPH WAS UNDER DRS CARE PAST PRESENT AND FUTURE. THAT ALL JOSEPH LANGNES MEDICAL RECORDS ARE PROTECTED UNDER THE FEDERAL MANDATED HIPPA LAWS. WE NEVER SENT ANY INSURANCE COMPANY TO ASK TO VERIFY TO TRY TO TAKE AWAY ARE PROTECTED HIPPA LAWS. WE HAVE BEEN VIOLATED BY NATIONWIDE INSURANCE COMPANY STRIPPED ARE CONSTITUTION RIGHTS AWAY NOW WE GOT Liberty mutual insurance company ,DOING THE SAME THING GOING IN ARE MIB RECORDS WITH ANY PERMISSION WHATSOEVER FROM JOSEPH AND SUSAN M LANGNES . WHERE DO YOU PEOPLE COME FROM? YOU HAVE RIGHTS WHAT IF I WENT INTO YOUR GUYS BACK GROUND CK LIKE YOU GUYS DID TO US WE BE IN JAIL. RUN CREDIT REPORTS, TALK TO OTHER INSURANCE COMPANIES ABOUT JOSEPH LANGNES MEDICAL RECORDS THIS IS INVASION OF PRIVACY ! GO IN ARE DRIVING RECORDS !! WITH OUT ARE LEGAL CERTIFIED SIGNATURE RELEASE FORMS. NOW TODAY TOPS THE CAKE THIS THE LAST STRAW FROM LIBERTY MUTUAL INSURANCE . THIS IS A PROMISE WE WILL GET GOVERMENT INSURANCE COMMISSIONER HELP FROM NEVADA AND ILLINOIS JOSEPH WILL GET FREE HELP BEING DISABLED . WE ARE NOT GOING TO ALLOW THIEF OR THIEFS STEAL FROM US THEN HAVE INSURANCE COMPANIES ACUSE US BEING THIEFS. THEN FEBRUARY 5 2015 WE GET A PHONE CALL FROM ONE OF JOSEPH LONG TERM DRS TELLING US THEY RECEIVED A FAX FROM LIBERTY MUTUAL INSURANCE COMPANY FROM FAX NUMBER 18665991293 FROM A PANELA A STACEY A ADJUSTER HANDLING A CLAIM . IF THE DR WOULD FAX THE PAST PRESENT AND FUTURE MEDICAL RECORDS OF JOSEPH LANGNES . THEIR WAS NO MEDICAL RELEASE FORM SIGNATURE ! THE DR CONTACTED ME IMMEDIATELY . THE DR WAS AWARE OF HIPPA PRIVACY LAWS WOULD NEVER GIVE ANY INFORMATION ON ANY MEDICAL RECORDS TO ANY OF HIS PATIENTS. SO HE SECURED WHERE THE FAX CAME FROM AND WITNESSED IT AND THEN SECURED THE FAX REQUESTS! AND HAD 3 NURSES SECURE THAT THE FAX CAME FROM LIBERTY MUTUAL INSURANCE COMPANY ! TO FAX ALL MEDICAL RECORDS TO THIS NUMBER 18665991293 ATTENTION PAMELA A STACEY CLAIMS ADJUSTER OF LIBERTY MUTUAL INSURANCE COMPANY. THIS AGAINST THE LAW MY JOSEPH LANGNES MEDICAL RECORDS ARE NONE OF NATIONWIDES FUC-/ BUSINESS NOR LIBERTY MUTUAL INSURANCE BUSINESS . JOSEPH MEDS JOSEPH NOR SUSAN M LANGNES ARE NONE OF YOUR FUC/:: in BUSINESS GET. IT HOW WOULD YOU LIKE IF WE WENT THRU ALL YOUR PROPLE PERSONAL INFO ACUSE OF A THIEF . WELL ITS NOT ABOUT THE CLAIM NOW ITS ABOUT BREAKING LAWS WE HAVE HAD IT. DRS DO NOT LIE FAX MACHINES DO NOT LIE PHONE RECORDS DO NOT LIE . Faxes RECIEVED ARE EVIDENCE . WE PROMISE THIS TO BOTH INSURANCE YOU BOTH HAVE NOT GIVEN US A PENNEY ON A COVERED THEFT CLAIM BUT F WITH US FROM DAY ONE. NOW ITS GOING TO BE ARE TURN TO SEE WHAT REMEDIES WE HAVE IN A COURT OF LAW WITH A LAWYER WE WILL GO SEE THIS WEEK THAT IS A PROMISE. BOTH YOU INSURANCE COMPANIES ARE GOING TO STOP THE FRAUD , BREAKING LAWS ITS ALL DOCUMENTED FROM E MAILS RECORDED CALLS ! Police DETECTIVES SECURITY CAMERAS , AGAIN SORRY WE HAD TO BUY 2 policy’s SORRY JOSEPH GOT STOLEN FROM SORRY HE IS SICK!! WHERE THE HELL DO YOU CLAIM ASS HOLES COME FROM. GOD DOES NOT LIKE UGLY . WE PROMISE WITH THE DRS HELP WE ARE NOT GOING AWAY YOU PEOPLE SCREWED UP BIG TIME TRAMPING IN ARE CIVIL RIGHTS CONSTITUTION RIGHTS STATE LAW RIGHTS!! Credit Law rights !! AND A VIOLATION OF HIPPA LAWS IS A FELONY !! LOOK UP THE STATUE ! THE DR NEW THAT. NO INSURANCE PAST PRESENT AND FUTURE HAVE WE TOLD BOTH INSURANCE IN WRITING AND RECORDED STATEMENTS THAT YOU WILL NOT GO IN ARE CREDIT, driving records , OFAX REPORTS , Passports , exchange any information with any insurance we opted out of anything! ESPECIALLY JOSEPH LANGNES MEDICAL RECORDS THAT ARE PRIVATE TO DR TO PATIENT HOW DARE YOU EVEN ASK THE DOCTORS THIS INFORMATION WITHOUT THE NEVADA HIPPA RELEASE FORM . PLEASE SEND US YOUR CERTIFIED COPIES YOU DO NOT HAVE ! THE CLAIM IS LOCKED SO THIS IS WIRE FRAUD IS BEING COMMITTED BY SOMEONE WHO HAS ACCESS TO THE LOCKED CLAIM . SO IT HAD TO BE IN CAHUSE WITH JACK NELSON HIS FAX MACHINE RIGHT OR LIBERTY MUTUAL INS CO FAX MACHINE AND OR PAUL MULBURN BS INVESTIGATOR !! LIBERTY MUTUAL SAYS THEIR IS NO EMPLOYEE BY THE NAME PAMELA M STACY SO THIS IS ALL A FRICKIN GAME WITH LIBERTY MUTUAL BETWEEN THE ADJUSTER JACK NELSON AND THE INVESTIGATOR PAUL MULBURN . THEIR PISSED BECAUSE JOSEPH IS DISABLED AND TAKING TIME AND PISSED BECAUSE WE WANTED TO SEEK LEGAL ADVISE ON HOW THE CLAIM SHOULD BE PAID . All no one COULD HELP BUT SUSAN M LANGNES AND JOSEPH LANGNES WITH A LAWYER WILL GET HELP FROM THE CORPORATE DEPARTMENT IN MASSACHUSETTS USA AGSIN JOSEPH MAY BE SICK BUT WE DIDNT LOSE ARE RIGHTS AS YOU WOULD TREAT ANY COVERED THEFT PERIL . The policy’s were paid . NOW ITS NOT ABOUT THE CLAIM ITS ABOUT PROVING THAT LIBERTY MUTUAL OVERBOUND ITS LAWS AND TRIED WIRE FRAUD AND TRYING TO ASPERTAIN MEDICAL RECORDS WITHOUT THE PROPER FEDERAL HIPPA LAWS! Police do not lie , DRS DO NOT LIE cameras do not lie , DETECTIVES DO NOT LIE, faxes do not lie. Recorded conversations do not Lie. Nurses do not lie faxes do not lie . But you both INSURANCE COMPANIES THINK WE MADE CLAIM UP TO GET NEW MEDS . Bs WE HAVE NOT GOT ALL THE MEDS REPLACED. WE HAVE REPLACED SOME OF THE STOLEN ITEMS . BUNCH OF BS PAY FOR INSURANCE BE TREATED AND STRIPPED OF YOUR CONSTITUTION RIGHTS . WELL WE PRAY A JURY GETS TO HEAR ARE STORY BECAUSE WE PROMISE WE WILL BE GOING TO SEE A LAWYER FROM ILL LAW BACKGROUND AND NV BACK GROUND . WE ARE SO PISSED OFF INVASION OF ARE PRIVACY HOW WOULD YOU PEOPLE FEEL IF THIS WAS DONE TO ALL YOU RUDE PEOPLE. We rather NOT GET A PENNEY BUT PROVE WHAT LIBERTY MUTUAL INSURANCE COMPANY HAS PUT US THRU!!

NOT GOING AWAY !!
CC: DRS OFFICE
Cc: NATIONWIDE INSURANCE
CC :ATTORNEYS GENERAL OF INSURANCE COMMISSIONER OF ILLINOIS AND NEVADA
CC: ATTORNEY BERSTEIN AND BERSTEIN MAY CHANGE BUT BELIEVE IT WILL BE DONE TO HELP US WITH THE POLICYs READINGS, AND THE CLAIM PROCESS and BREAKING HIPPA LAWS ! AND UNSCRUPULOUS PERSONAL LAWS . WE ARE NO LAWYER BUT WE BELIEVE LAWS HAVE BEEN VIOLATED AGAINST JOSEPH AND SUSAN M LANGNES . AGAIN WE ARE NOT RECEIVING ARE ILLINOIS MAIL BECAUSE JOSEPH IS UNDER DR CARE IN NEVADA. AND NONE OF ARE MEDS , medical INFO PAST PRESENT NOR DOCTORS IS NONE OF LIBERTY MUTUAL INSURANCE COMPANY ON A STOLEN SUITCASE . YOU HAVE BEEN NOTIFIED THIS WAS OFF LIMITS ON THE PHONE E MAILS TEXTS FAXES OVER ABOUT 30 Times . NOW WILL SPELL IT CLEARLY EVERYONE FROM ANY INSURANCE COMPANY STAY AWAY FROM ARE DRS AND ARE MEDICAL RECORDS WE ARE FUC//: PISSED OFF NOW YOU GOT IT IN WRITING . YOU IDIOTS FORCED US TO NOW SEEK COUNCIL . YOU LAUGH AT US WELL WE PROMISE HOPE TO SEE ALL YOU NOBODYS LIERS TELL US YOUR THE POLICE INVESTIGATORS THATS ALL BS LIES SO MANY LIES. YOU PEOPLE F WITH THE WRONG PEOPLE. IS THIS THE WAY YOU TRY NOT TO PAY CLAIMS TO ALL YOUR POLICY HOLDERS !! WELL ITS AGAINST THE LAWS!!! And WE ARE NOT ALL NUTS!!

Enough Said see you in court !!

Cc : CEO Liberty mutual ins co !
Cc: corporate office !
Cc: Jack, PAUL , PHONY PAMELA A STACY , G kragghauf SUPERVISOR WHO DUDNT EVEN NO HOW THE CLAIM WAS TO GEY PAID .
PROMISE YOU NOT GOING AWAY !! WE WILL GET HELP THAT IS A PROMISE !!!!

PS YOU WOULD THOUGHT THIS Was A WHOLE HOUSE BURNED DOWN! One stupid SUITCASE! Now its a principle issues !!
AGAIN JOSEPH AND SUSAN M LANGNES
DATED FEB 4 2015

THANK YOU ALL FOR THE MENTAL ANGUISH YOU INFLICTED ON ARE LIFES !!

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Dennis Smith January 17, 2015 at 1:41 am

Hello,
My name is Dennis Smith and my policy number is
H37-258-058810-70 I have home and auto insurance through your company. I have had my home and auto with GEICO for over 15 years with never a claim. After one of your salesman talked with me for over 2 hours and gave me a slightly better rate and promises of discounts for being a safe and good customer I agreed to let him sign me up.
I am disabled and on a fixed income and have also had three open heart surgeries so after having liberty mutual insurance for about a month I get a letter telling me I am being cancelled as of 12:01 a.m. on January 24th 2015 and the reason was given as increased hazard due to lack of protective railing on rear deck. ( the railing can be put back up no problem ,it was temporarily taken down by my son to bring in a bathtub for a disabled person (for me ) I told this to the gentleman that came to take pictures and also told him my back yard and deck is fenced in and locked so no one but me or my wife or my son have access to it , the lock was removed for him to have access for pictures.
Next and last reason for canceling my policy was given as follows:
The number of non- domesticated animals exceeds the maximum allowable.
I have a Golden Retriever named Maxie that I have had for 15 years she is smart ,kind and a wonderful pet, I told the salesman (Paul at number 877-796-3485 ) about her and also that I have chickens 12 of them that was recommend by my heart surgeron and cardiologists as a hobby for me due to my disability. I also told the man that came to take pictures the same information about Maxie and my chickens, also my chicken coupe is in the fenced and locked enclosure that the above mentioned deck is located. The coupe does not touch my house and is not a hazard and was approved with no problem from my insurance company GEICO that I wish I had never left with promises from Liberty Mutual insurance as being the better company and a slightly lower rate , Paul was a good and persistent salesman with your company.
So addressing the non-domesticated animals as listed in your cancellation letter your company sent me and as reported by Mueller Service , Inc. Chickens are Domesticated animals and are not non- domesticated animals , this I verified by many sources, encyclopaedia, the local farmers association and with the department of fish and game so Mueller Service inc don’t know what they stated that has caused me all this trouble.
Your company didn’t even give me a chance to address the issues and correct any problems which is unfair and unjust to a new customer.
I became a new customer with Liberty Mutual inc. Largely due to Paul the salesman and the better rate that he said he could do compared to my previous rate with GEICO , which he did but now I wonder if that’s the unlisted reason I am being cancelled by the 24th of January was to be a way Liberty Mutual could get out of the price Paul gave me ?
In closing of this letter I would like to say that I thought your company was a good insurance company that I had planned on keeping for a long time as I did with GEICO , with never a clam and good people to do business with but the letter I recived from your company right at Christmas and no chance to address the two reasons given to cancel my policy, a railing that was at the location and could be reinstalled by my son in ten minutes that I told the man taken pictures but he said wasn’t a problem due to being in a fenced and locked enclosure.
And above all else my wonderful sweet dog Maxie and my pet chickens that gives me a hobby recomend by my doctor’s.
I have always been a good and honest customer and I am also a Mason for the last 35 year’s and I do my best to treat people the way I want them to treat me. I feel as though your company has been misinformed by Mueller Service inc and that the good people in your company doesnt even know how I have been treated on this matter.
My payments to Liberty Mutual are automatically taken from my checking account on the 9th of each month.
I hope my letter gets to the people in your company that are good honest people that your company was built on.
It is not an easy task for me to up and change insurance companies on a fixed income and disabled. My budget is based on doctors and my required medicine so every cent counts. So being pulled away from my old insurance company with a lower rate was helping me according to Paul but a bad choice on my part in the long run.
Any help on this matter would be so greatly appreciated and a Blessing.
I hope that my letter makes a difference and is read by someone that understands my situation.
Thank You and God Bless You and yours
Sincerely
Dennis Smith
Policy number H37-258-058810-70
A new customer since November 2014 in good standing.
Update, I did get to talk to a supervisor about the letter and she told me that upper management said if I didn’t have the chickens I could reapply but my premium would be much higher than it is now, I am still covered until the 24th so why do I have to reapply ? Also the railing has been reinstalled.
And I am in the process of saling my chickens but doesn’t matter they said my premium will be higher than before so they are not going to honor the written agreement we had no matter what I do. Also I have been treated rudely on the phone by more than one person.
I do pray this gets the attention from someone that is a person of honor and his word. Thank you again and God Bless you and yours.

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VICTORIA A SHACKELFORD November 6, 2014 at 1:09 pm

Liberty Mutual Insurance Company, Customer Service and Claims Departments is “HORRENDOUS”. On Oct. 11, 2014 @ 2pm on Saturday. I got re-ended by a Liberty Mutual Client. Upon the gentlemen that hit me saying here is my insurance care, call Liberty and they will take care of everything for you. He stated at the accident “IT IS HIS FAULT, HE WAS IN A HURRY.. HE WAS LATE FOR A PIANO REITAL

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Sherhonda Reid November 5, 2014 at 3:35 pm

I have previously worked in the insurance industry for over 5 years; so far the services from Liberty Mutual have been horrendous. I recently, October 16, 2014 encountered a small fender bender with one of your customers. When I called the service line, I was immediately met with rudeness and aggression. The woman who took the call was hostile and unreceptive to my plight. This customer service representative was very rude and surly. She spent more time making appalling sounds with assisting me than being polite.

Days after that I had to call in again to inquire about my claim on October 20, 2014. Due to the fact that no one from Liberty Mutual followed through with me to see if I was ok, needed a rental or any further assistance. The representative advised that someone will be calling me to take a statement; they needed to speak with their policy holder, and needed a copy of the police report (which is readily available on line). Again, I’m back to waiting for someone to assist me with repairs.

I had taken the car to a body shop for an estimate on October 23, 2014. The following day I received a call from a representative on behalf of Mike Archer. They wanted a recorded statement of what happened. I provided the statement and emailed the police report as well as the body shop report. I received a call from Mike on October 27, 2014 advising that he was ready to close the claim. Since that day, I have emailed and called Mike to discuss the claim. As of today November 5, 2014 I have not heard anything from anyone at Liberty Mutual. Tomorrow will be exactly three weeks that I have been struggling with this mirror staying in place with tape; it keeps falling off causing further damage to my car.

I am very disappointed with the poor service, and am contemplating filing another complaint with someone within the business department of Liberty Mutual. I have received nothing but horrible service from this company. I will share this story with as many of my friends as possible, but this incident has really left a bad impression on me. I hope that you look into the matter immediately, and take the appropriate steps to ensure this matter is resolved immediately. I have kids that I transport to and from school daily, this is too dangerous and frustrating.

I spoke with the claims representative manager today, November 4, 2014 Michael Archer. I was just advised that Michael Archer said he contacted me yesterday and the call was disconnected. I advised Mr. Studders that I never received a call from Michael yesterday. Mr. Studders advised that the check was mailed to fix my vehicle on November 3, 2014 and they are paying for 100% liability coverage. They are asking that I allow roughly another week to receive a check to fix the repairs! No one has discussed depreciation value of the car, or anything else with me. I had to inquire about rental coverage during the repairs. I am humiliated and incredibly angered by this behavior. A company with such poor customer service and people skills and a lack of common courtesy should not work in customer service. I would like to ensure that payments are received in a timely manner for both the repairs and depreciation value.

Thank you for your co-operation, and I hope such incidents will not be repeated to any of your future customers.
Sincere Regards,

Sherhonda L. Reid

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Charles Alongi August 12, 2014 at 8:49 pm

This letter went to the media today
July 3, 2014
To: David H. Long
Subject: Wrongful company tactics
My policy # H37-298-125142-XX

I was one of your customers until your company raised my rates because of a claim. Let me explain. I had a water heater leak that caused water damage to my home. Everyone that worked on repairing my home were very nice. It’s your companies office tactics that need some changes. We were very happy with the repairs after completion of the repairs. I am a Vietnam Veteran and a retired senior. I have written two books on corruption in the government and one on a car companies corruption. I know the law when it comes to factory recalls. I will explain below.
I informed your company of laws broken by the water heater company. It was the gas valve that caused the water leak. I explained to your company that the gas valve should have had a Federal safety recall on it. But the water heater company chose not to. The law is, any fuel delivery system that is found defective must have a Federal safety recall done on it. This would of cost the company millions, so they chose to give the customer a free replacement valve if one leaks. Not taking into consideration property damage.
So I quoted the law to them and requested double my deductible, they paid. Then I turned over all the info your company needed to recover there money. If your company did not recover all your money then you need replace the people performing that job. I could of recovered all your money and more because I know the law. Oh liberty mutual did recover all there money from the information I supplied them.
Well to make a long story short my insurance with your company must be renewed. When I received my renewal my insurance went up $595. This is a 42% increase. No one can explain at your company why such a large increase in my premium happened. I was told it must be a rate hike. This is the thanks I get for helping your company recover your money. These kind of tactics by your company makes your commercials look like a lie. Rate hike my eye, I can get my old rate with you from many other companies. I think the public needs to know how your company really treats your customers. It’s not as nice as your company says. Your not picking on seniors are you or Veterans.
I think there are things going on in your company that you are not informed about. Because if you are a good CEO with a customer that did everything in his power to get your money recovered, this person you should take care of. I gave your company all the information to recover your money and I get a slap in the face by raising my rates so high I can’t afford them. You should be ashamed of these kind of tactics.
It’s time for you Mr. Long to start taking charge and put an end to this kind of behavior. If anything for what I did for your company, my insurance should of not went up one penny. I guess that is gratitude for you. When someone does a good thing for you don’t slap them down. Some people at your company needs to learn the words THANK YOU. You don’t raise a persons rates when they did everything to save you money.
I have a $2,600 deductible with your company. By quoting the law to the water heater company I demanded and receiver $5,290. Am I smarter than your people, maybe not I just know the law when it comes to Federal safety recalls.
David I think you are a good man, you just need to have all your employees to be the same. I know I am just a old Veteran but I never stop fighting for a good cause. Do I let everyone else know your company is fare or you do not treat your customers with respect and fare play. It’s up to you. Unsatisfied customer, treated badly. You can do the right thing.
More added to the Press. 8-12-14. I gave liberty mutual a chance to make things right. The company refuses to do anything. I ask them since I got your money back at least cancel the claim on my record. Because of the claim I have to pay much higher premiums. There commercials are a lie and there CEO does not care. He proved that to me. So I get all liberty mutual’s money back and this is what I got in return.
1. They raise my premium 42%
2. They put a claim against my record
3. Forced me to look for insurance with other companies.
4. Liberty mutual’s attitude that they just don’t care what the situation was.
5. When you help them they slap you down.
6. I never even got a thanks for recovering there money.
7. Liberty mutual refused to cancel the claim.
The American people need to know Liberty mutual is not a good company. The media needs to warn the American people about this company. Shame on Liberty mutual. This is how liberty mutual treats a Disabled Vietnam Veteran and senior citizen.

Charles Alongi
1XXXX Elm Bough Court
Houston, Texas 77065
Phone 832-478-XXXX
E-mail (chucklieXXXX@sbcglobal.net)

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Richard Spohn December 3, 2014 at 3:40 pm

I had a break in resulting in a claim for about $1500.00.
My rates went from $731.00 in 2012
$1074.00 in 2013
$1297.00 in 2014

They advertise “what good is having insurance if you get punished if you use it”

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o youdiditnow June 30, 2014 at 9:08 pm

Ever wonder how Liberty Mutual doubled profits last year? How they pay their CEO and other executives mulit-multi-millions every year? By having no moral, ethical or legal Low that would be Too Low for them to sink to. Make sure you keep copies of and TRACK *everything* you ever provide to them – along with *proof* that you sent it and they received it. Check with your doctors, treatment providers and other holders *regularly* for copies of all requests for your records, and full copies of anything and everything disclosed. Research HIPAA, State and Federal Laws, including your State’s Rules of Discovery Laws so you are familiar with how Liberty Mutual should be conducting business and laws they violate solely for profit. Failing that, give every doctor, provider a letter strictly prohibiting any release of your records without directly speaking with you *in person*. Oh, and you can contact CEO David Long, wife Stephanie Long, and adult children Oliver and Hayley at 10 Strawberry Hill Road, Dover, MA 02030-2250 or 2W Miacomet Road, Nantucket, MA 02554-4369 508-228-8034 — where David Long and his family regularly fly in and out of via Liberty Mutual provided Gulfstream Jets. Learn more about Liberty Mutual’s and David Long’s insatiable greed fed by pure evil inflicted upon innocent people by reading these nationally acclaimed reports: bostonglobe.com/metro/2012/05/10/liberty-mutual-your-premiums-his-premium-office/KCBs1sGY6krd5No3t06WDI/story.html – and also –
prsa.org/Intelligence/TheStrategist/Articles/view/9953/102/Outspoken_Outrage_A_Boston_Globe_Columnist_Takes_o#.U7IHIRzhly8 Or Better yet, contact Boston Globe Report Brian McGrory to share your *Personal Experience* of what evil Liberty Mutual inflicted upon you or your Loved Ones in efforts to double their profits in one year, and the LM Anything-Goes-Including-Breaking-the-Law Mentality prevalent at Liberty Mutual. If you wish to include documents with your Personal Experiences, email libertymutualexpXXXX@gmail.com

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Jodi W June 2, 2014 at 12:22 pm

This company is a joke all the way from the CEO’s to the agents. Their “executive service” treats people like crap just like the agents do. Mr Langwells secretary avoids calls and transfers them to their so called executive service agent Chris Cole who is rude and refuses to allow you to deal with anyone but her! From the first contact to the last Chris has a rude tone to her voice which makes it obvious she doesn’t give two shits about the customers at Liberty Mutual! I guess her anger could be because she too is a customer of this company. Or maybe they treat there employee’s as bad as they treat their customers. Out of all the companies I have ever dealt with I have to say that this one takes the cake having the WORST customer service!! I would advise anyone against using this company for their insurance as I have two home policies and a vehicle policy and have been with this company for over 20 years and have been treated worse than even a non customer.

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Leyba June 1, 2014 at 6:34 pm

I was rear ended my a Liberty Mutual Client back in March 2014. I was taking my daughter to school, we were at a stop light and a lady that was “texting” ran right into me. My car has been in the shop for almost 3 months now. I have a brand new Lincoln, the bumpers have been to locate. Never the less. I CANNOT get Liberty mutual to start helping for ANY of my medical expenses which are now ib the THIOUSANDS!!!!!!! I have bill collectors calling and sending nasty letters.

Tarrah Mesa from Liberty Mutual has basically put me on IGNORE!!!! She said NO $$$$ will ever be paid until treatment is complete!!!

Are you KIDDING ME!!!!! How am I suppose to pay for “TREATMENT”????? LIBERTY MUTUAL IS THE WORST INSURANCE COMPANY I HAVE EVER DEAL WITH!!!!!!!

IT WOULD BE NICE IF Executives

CEO: David H. Long
CFO: Dennis J. Langwell
COO: A. Alexander Fontanes

WOULD HELP OUT!!!! Im falling behinf in my others bills because I have to pay “out of pocket” EVERY week for Dr. visits & prescriptions!!!!

I also have a rental car bill that is now $1,100.00 over due. My repair bills is also not been paid in full.

THE ACCIDENT WAS NOT MY FAULT, I WAS PARKED AT A STOP LIGHT!!!!! YOUR CLIENT WAS TEXTING AND NOT PAYING ATTENTION. WHEN WILL SOMEONE FROMLIBERTY MUTUAL CARE??? WHEN WILL MY CLAIM GET PAID?? ITS HOULD NOT BE THIS HARD!!!!!

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Rachel wenzel May 28, 2014 at 10:15 pm

On March 28,2014 I got hit head on by one of your policy holders while she was texting, and she got a ticket. Now they have paid minimal to enterprise car rental company who they informed to go to. They only paid for 2 months. The 3rd month I have to pay for. Not only that none of my medical has been paid for. I have an attorney and they will not answer his calls eather. I guess. Lawsuit is in order if they even show up. Otherwise my credit is screwed and I still have to pay remaining balance on rental car. Wow. My attorney said he has never delt with such an insurance company. It could be 10 yrs before this case is resolved the way things are going. I promise it won’t be good for liberty mutial. It will be a major lawsuit for them like millions. They better get ready!!!

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john robson May 27, 2014 at 8:14 am

5/27/2014, I was shocked at the bad reviews here. But I am no longer surprised. I just had a fire on May 1, 2014 in my 5 bedroom house. Almost a month ago. Liberty Mutual was suppose to place me in temporary housing. They did not find me a house. I was placed at a hotel room here in Baltimore for about 2 weeks. Then they stopped paying for the hotel. I have had to pay for motels and hotels since then on my own and can no longer afford to do that. Unless I find some more money or the American Red Cross puts me up; today I will have to check out and start sleeping in my car. My Liberty Mutual representative that caused this delay tactic seems to be a Mr Jim Caruso.

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ryan April 22, 2014 at 6:40 pm

When will somebody care about peoples complaints and do something about them.I have several e-mails and phone calls made into liberty mutul and all i get is the buck passed, the sorry to hear your having so many problems,just a bunch of hot air blown up my butt.If you really care, get the ceo involved, stop the lies, the cover ups and help the policy holders,who make u who u are to begin with.Just would be nice to have truth and help.

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Mandana March 23, 2014 at 10:51 pm

after three weeks waiting and live in a tear apart house, there is no sign of the adjuster or her manager response or existence, need a fast response in order to avoid transfer all my anger with this company to Better Business Bureau, social media and local news.
adjuster Sherry ext. 76988
manager cecil ext. 87069
thanks

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Dahlia silverman February 23, 2014 at 9:12 am

I have been a loyal customer for 16 years. I never made a claim for 14 years. One car accident which was the tow trucks fault and they paid me. 2013 a small home owners claim due to heavy snow and now 2014 another small auto claim. You raised my premium $300 a year. What I see happening with this comoany is they are no longer customer friendly. Yor claims department are the worst. You hire very young estimaters and they have no clue how to relate to customers. They should be fired. I told this last one I wont renew my policy because of how he handeled my claim and he said sorry to see you go BYE. I brought 22 people with me to L B and will take them with me when I leave.

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Jodi W June 1, 2014 at 4:51 pm

I agree with you. I have been a loyal customer for over 20 years and brought a lot of customers to them. I transferred my insurance from Utah to Nevada because I have homes in both astates. When I called and got a quote from Nevada they told me it would be $4,900 a year for a policy on a 2007 Mercedes I almost had a heart attack!! Well I spoke to my agent in Utah he said it was no problem to transfer my insurance back to Utah when I was ready which I told him it would only be spending the majority of my time in Nevada for the next 30 days and I was driving on a new sticker for the next 30 days which requires NV insurance. I explained i will be back in Utah full time within 30 days or sooner he said no problem at all. I now know why it would not be a problem!! I was divorced a short time ago and my credit suffered greatly… Not once was I informed that my credit would be ran once I canceled my Utah policy and wanted to return I would have NEVER make the change as I am aware my credit sucks right now. Well when I wanted to go back my agent was nowhere to be found, but he did have some lady named KATHY WARD help me… Boy did she help me my insurance more than doubled for what I paid for two cars prior to the move to Nevada I no longer had the Mercedes but own 07 Kia Solantro my premium is almost 2,000 a year what a joke. I asked Kathy over and over why are my rates almost double for 1 car than when I just had 2 cars on my policy ( 00 Yukon and 04 Cadillac) prior to my move. She talked in circles well our rates have raised and you had two claims in the last year NOT once did she tell me she pulled my credit. I finally had to ask her why she pulled my credit it took close to 8 emails asking the same thing over and over to get a response. Then I asked about the accident claim. Se told me that I was involved in an accident in a parking lot which was true, but the other person hit me which I told the adjusted when I spoke to her. Obviously she did not listen nor did she call any of my witnesses WTH. This company went form a company that cared about their customers to a company that could care a less about their customers they lie and avoid answering questions and purposely try to screw their customers over. From a customer of over 20 years I can honestly say I would NEVER refer another person to this company I am looking now for a different company these people are jerks!!!

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Bill lasota November 5, 2015 at 9:44 pm

I and I am sure alot of other people are currently wondering the same thing please elaborate

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Robert N Durso November 7, 2013 at 11:39 am

Your claims representative is a total incompetant person.I would like to here from a Vice President or above. I will hold off posting my comments till I here from you.

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Barbara Henley September 23, 2013 at 3:04 pm

September 23,2013

I need to know what is your policy when it comes to cancelling a claim, is it the customer claims representative who cancels a claim or is it the customer ? When I called to get more information about my claim I found out it had been cancelled by Miss Tara Markuson . ( claim # 027889992 )
I also would like to get some straight answers to my questions.

Sincerely,
BHenley
281/416-XXXX

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Brenda Barrett June 25, 2013 at 9:09 am

Why is your company involved with the national guard in IL and identity theft

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