KeyBank Corporate Office - Corporate Office HQ

KeyBank Corporate Office

How would you rate your experience with KeyBank ?

[Total: 20    Average: 1.7/5]

KeyBank Corporate Office Address

KeyBank
100 Public Square
Cleveland, Ohio 44113

Contact KeyBank

Phone Number: (216) 689-3000
Fax Number: (216) 689-4121
Website: https://www.key.com
Email: Email KeyBank

KeyBank Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

KeyBank Executives

CEO: Beth Mooney
CFO: Donald Kimble Jr.
COO: Christopher Gorman

KeyBank History

KeyBank traces its roots back to Commercial Bank of Albany, New York and Cleveland’s Society for Savings, which was founded in 1849.

KeyCorp, the owner of KeyBank, was formed by the merger of Society Corp. of Cleveland (‘Society Bank”) and KeyCorp in 1994.

KeyCorp’s two main subsidiaries are Key Community Bank, which offers traditional banking services such as deposits, credit cards, financial planning, and loans, and Key Corporate Bank, which offers equipment financing, real estate capital, and capital market services to corporate clients.

KeyBank has over 1,000 branches and is the 29th largest bank in the United States by total assets.

KeyCorp trades publicly on the New York Stock Exchange under the symbol KEY, is a member of the S&P 500, is #510 on the Fortune 1000, has 14,055 employees, and had $3.99 billion in revenue in 2013.

KeyBank FAQs

Question 1: What is the phone number for KeyBank?
Answer 1: The phone number for KeyBank is (216) 689-3000.

Question 2: Who is the CEO of KeyBank?
Answer 2: The CEO of KeyBank is Beth Mooney.

Question 3: Who founded KeyBank?
Answer 3: KeyBank was founded by in .

{ 42 comments… read them below or add one }

al behringer October 10, 2018 at 2:10 pm

Trying to complete a “SUPPLIER REGISTRATION ” / “Supplier Questionnaire” on the Key Bank web site but we are unable to submit. We have spoken to customer service, IT dept, some local branches and nobody can give us an explanation how we can submit or even a contact person at the bank.
I would appreciate a contact name/number to discuss how we can register as a WBENC Company we look forward to hearing from you
Regards,
Al Behringer
Wade Ray Construction,Inc
Certified
WBENC
Women’s Business Enterprise

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RUTH A LACASTRO August 1, 2018 at 3:38 pm

Your bank has taken $500.00 out of my acct. with NO explanation as to why KEY BANK has taken this money! The statement says ” ANALYSIS FEE REVERSAL”
WHAT THE , DOES THIS MEAN ?
Went to my local bank….. they Have NO idea!
Called the Main Office…… They have NO IDEA EITHER !!!
ON THE PHONE EVERY DAY WITH THIS BANK, NO ONE RETURNS MY CALLS….
EVERY DAY NOTHING BUT THE RUN-AROUND FROM KEY BANK !!
I WILL CONTINUE TO PURSUE THIS MATTER, AND
I WILL NEVER RECOMMEND THIS BANK TO ANYONE.
YOU MAY WANT TO CHECK YOUR CUSTOMER SERVICE COMMENTS,
SO FAR EVERY ONE OF OF THEM HAS NOTHING GOOD TO SAY ABOUT YOUR ESTABLISHMENT, and I’ve only read 40 of them so far !!

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Trish July 19, 2018 at 1:51 pm

This has got to be the absolute WORST financial institution ever! Customer service is absolutely terrible and if you don’t watch your account they will take more money from your account then you authorize and try to blame it on you. I’ve been through 6 customer service representatives and a billing supervisor. Of course they don’t want to refund the additional money they withdrew from your account but would like you to let it sit there as your next month’s payment. Um…how about hell no! You didn’t have authorization to take my money and I want it back! Every time you call you get a different story and the run around. I asked the “billing supervisor” for someone above her and was told there wasn’t anyone above her that took phone calls. Really? You best believe I won’t back down until I get the additional money taken and once that is received I’ll be refinancing with a different company. I would NEVER recommend KeyBank to anyone. They are an absolute joke!

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Paula Allen June 5, 2018 at 1:57 pm

The worst customer service ever. They closed an account on me while I was traveling because I did not show ID on time. They investigated of course it is always OUR fault never theirs. Then they never sent me my debit card I had no way to get cash for 2 weeks I am in a new area. I wrote a letter, of course they investigated but I deep down knew from the start they were NOT going to be in the wrong I was going to be in the wrong. Today I got the final call on my experiences with the bank and it was just as I thought. I was made to look like a LOSER and they NEVER do anything wrong. It’s a short relationship with this bank and I am glad to finish it. Very disappointed in their practices, attitude, and the way they treat older people. I never transferred any of my money to the bank was just a test to see what they were like and then of course I asked Locally and was told to NOT use KEY BANK….So there it is. Amen.

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Phil February 24, 2018 at 1:57 pm

I deposited $15 in Key Bank on Thurs., 2/22/18 at about 12:30 pm or later. On Fri, 2/23/18, I called the phone bank in the afternoon. They told me that the $15 was not credited to my account. I told them I DID deposit $15. They said I’d have to go to the bank to fix it. This is ridiculous. This Key Bank which is located at 829 E. 16th St in Denver, CO on the 16th Street Mall, is a worthless bank. It’s their mistake and I have to wait til Mon, 2/26/28 to get this corrected.
Also, I’ve asked one teller to printout my transactions and the numbers on the page are all mumble-jumbled and cut off. What kind of a printout is that? I’ve complained about this before, but they keep doing it. I’ve never had this problem at any other bank I’ve banked at.
Also, on the phone bank a lot of the people have accents and I have a hard time understanding them and they have a hard time understanding me. It’s frustrating. I’m tired of banking at Key Bank.

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laura ruth Nescola April 17, 2018 at 3:13 pm

i have applyied for a personal loan today a you branch i parma ohio I am desparate for this loan to save my hosu from foreclosurs threw citizens ban was denied a loan modification becaus I work laura Nescol phone number440-351-XXXXX ss 275XXXXXXXX

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donald e stevens October 18, 2017 at 1:54 pm

I just tried 3 times to send a fax to your corporate headquarters concerning the legality of my POA. Your Fostoria Ohio branch believes it is an altered doXXXXent I talked to a local attorney who says it is not altered but a corrected doXXXXent which your employee James A Dewese notorized on june 5th 2014. The branch manager said they sent it to your legal department and received an email telling them that it was not to be accepted. I called your legal department and they knew nothing about it. So I asked your branch manager to produce the email. He could not, so evidently he is a liar and thinks he can do what ever he wants at that branch office. I would be glad to send you a copy of the POA if I had a number that actually worked. My mom is no longer of sound mind to produce a new POA. Straighten out your people and stop screwing with me or I will take legal action, and have her money taken out of your bank.

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Rudy Endrikat October 13, 2017 at 6:53 pm

I have been a customer of Key Bank of Idaho, Fruitland Branch, for 30 plus years. I have absolutely NO complaints with the local branch, matter fact they go out of their way to take care of my needs, a hello every time I go to the branch, by name. I do not live in town, I live miles out of town on a ranch and do much of my banking online. That’s where the problems begin. Its getting very upsetting trying to work at home. The reliability is very poor, I cannot set down without ever not having problems. If these issues continue I will look for other alternatives to your online banking. Months ago there was a major update to the online banking software, have you ever heard the saying “” If its not broken, don’t fix it”” very poor upgrade, problems ever since then.

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Ron Barriere October 13, 2017 at 4:12 pm

I enjoy seeing the bank tellers at our local key bank. Not sure how Key Bank ever got a three star rating. To me this is a half a star above average. I would only rate this bank manage staff service at 1 star if that. Everything the local manager does is just the bare minimum (if that). I had two recent problems with deposits with this bank, she’ll only tell you that it’s the policy of headquarters. I hate to be lied to, like Vanguard Investment doesn’t have enough money in PNC bank to cash our investment check. Plus, our accounts are large enough to backup and handle anything we withdraw or deposit. We are not happy way things are handle. There is an old saying, you may win the battle BUT lose the war. We do understand that Key doesn’t need our money or investments they handle. Most likely the CEO, CFO, COO or local district manage will see this to respond.

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Dave Fimiano August 7, 2017 at 10:57 am

Below does not surprise.

Excessive Bank Overdraft Fees Lawsuit News & Legal Information
lawyersandsettlements.com/lawsuit/excessive-bank-overdraft-fees.html
Jun 27, 2017 – Excessive bank overdraft fees lawsuits have been filed and/or settled against a …… I will
be filing a small claims against KeyBank here in WA on …

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John Sheridan July 18, 2017 at 8:42 am

I can see where identity theft is made easy by these people. # yrs ago my mom died I was executor. I went to Key Bank and properly closed her accounts and set up the Estate account with them. 2 years after I get taken to court over $74 that they didn’t properly close out at the time. I got that straightened out (I hope) then they send me a credit card in her name. If I was still not at my address who knows what would have become of that. They will not stop sending mailings. What gives? It is hard enough to lose a loved one why should you have to keep after others to do their job.

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Doris Lindsay July 13, 2017 at 4:17 pm

This fraudulent bank sent my husband and myself a mastercard statement for the month of June, 2017 showing no activity. We are NOT customers of this bank and we have NEVER been their customers and we will NEVER be their customers. They opened a fraudulent account using our names and mailing address. I went to the local branch and tried to speak to the branch manager about this to get this account closed and our names permanently off any sort of mailing list because we never want to hear from this bank. The XXXXXX told me to make an appointment to speak to her. Yeah right. I called the customer service number twice and each time was connected to some patel or other in India who insisted I give him our social security numbers so he could activate the charge account – fat chance they’ll get any info from us. I have complained about this incident and the bank to the New York State Banking Commission.

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Justin Swizenhizer October 2, 2017 at 5:17 pm

LOL yea they also probably had it set up in an account that the account number is ur SSN trust me I am 100% sure of that

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DONNA Young June 15, 2017 at 3:14 pm

My son recently applied for a vehicle loan at the maumee Ohio branch. I wanted him to get a loan for a vehicle so he could establish some credit. He has a stable job making decent money and he’s on his last year off collage. He was buying the vehicle through a private owner. After a week goes by he is still waiting on approval. The branch manager keeps saying tomorrow he’ll hear something but tomorrow was 4 days ago. Well he lost the vehicle today, the owner sold to someone else. The manager was no help at the bank and has been giving him the run around. How come you can go to a dealership and drive home with a vehicle the same day but you can’t go to your neighborhood bank whom you bank with it takes over a week to get approved for a small 6000 loan? I have banked with keybank over 30 yrs and after today I’m done. That manager is worthless, he had to contact her continuously to find out what was going on. I will never bank there as long as she is there. She does not care about customers.

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Mic May 29, 2017 at 9:12 pm

I tried to change my adress and close out her credit card and keybank refuses not only the keybank in loveland colorado called the police because and give me a no trease pasing not to return ask for was change adress because my mom has heart faller and broke her and can not do things on here own now they are loosers and should but out Bussiness and give a fax numeber fax things over but it dose work I told there no need for a POA person that was not nessacary but it is because my mom is unable to do things on her own now can’t drive can’t walk bearly and has a had thinking on things her mind is fine but phyiscal she has trouble so keybank continues to let me email my main office and no response for 2 weeks I have waiting since 4/2/17 and still no response we are on a fixed income and cannot afford an attorney or be able fight this big place they call bank my mom has been with them 15 years and she disrespected this way no wonder you are loosing costomers keybank your employees sit around doing nothing and themselves and what they can out of it than helping people that really matter so why do think is because it stsrts st the top from owner to president to bankers so wise up keybank help people that matter or close your doors

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karen maxwell May 9, 2017 at 3:32 pm

I HAVE BEEN WITH KEY BANK FOR OVER 30 YEARS AND NEVER HAD ANY PROBLEMS TILL I MOVED TO VANCOUVER WASHINGTON AND WANTED TO BUY MY MOMS HOUSE AFTER SHE PASSED. I WAS BORROWING 100K ON A 230K HOUSE KATIE WATSON HELPED ME AFTER 2 MONTHS I ASK HER IF THERE IS ANY PROBLEMS AND SHE SAYS NO SO I WAIT ANOTHER MONTH AND ASK HER IF THERE IS ANY PROBLEMS AND AGAIN NO THEN I TALK TO THE ASST. AND HE TELLS ME THE HOUSE NEEDS TO BE IN MY NAME AND IT WAS STILL IN MY MOMS NAME. THE SAME DAY I TALK TO THE LAWYER AT THAT POINT IT WAS PAPER WORK BETWEEN THE LAWYER AND KATIE WELL THE LAWYER WOULD TEXT OR CALL KATIE AND NO RESPONSE FROM KATIE THIS WENT ON FOR ANOTHER MONTH OR 2 THE LAWYER WOULD CALL ME AND SAY NO RESPONSE FROM KATIE SO I WENT TO THE BANK A FEW TIMES AND ASK HER TO PLEASE TALK TO THE LAWYER. FINALLY AFTER SEVERAL MONTHS IN DEC 2016 IT WAS IN MY NAME AND IT TOOK KATIE ANOTHER 2 MONTHS TO GIVE ME THE MONEY COSTING ME AROUND $1800 IN FEES TOOK ALMOST 1 YEAR THEN ABOUT 2 MONTHS THE GAVE ME PAPERS THAT NEEDED TO BE FILED AND KATIE TELLS ME SHE WILL TAKE CARE OF IT SO I GO TO KATIE A MONTH LATER AND SHE TELLS ME ITS NOT DONE SO I TELL HER I WILL BE BACK IN A FEW WEEKS SO YESTER DAY I GO TO THE BANK SHE SEES ME AND I SAW HER RUN IN THE BACK ROOM KINDA FUNNY IN A WAY BUT SURE UPSET ME SO I TALK TO HER ABOUT THE PAPERS AND SHE SAYS I HAVE AN EMAIL IN .I SAID YOU MEAN IT TOOK YOU 2 MONTHS TO DO A EMAIL AND I TOLD HER ALL SHE HAD TO DO WAS TELL ME SHE COULD NOT DO IT AND I WOULD HAVE TAKEN CARE OF IT. I CALLED HER THIS MOURNING LEFT A MESSAGE THAT I WILL BE IN AT 1 TO PICK UP THE PAPERS AND SHE CAN LEAVE IT SO SHE DOES NOT HAVE TO RUN AND HIDE . SHE HAS CAUSED ME ALLOT OF STRESS

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jason April 27, 2017 at 2:50 pm

Key Bank in addison is unprofessional. When going inside you have to wait for the workers to get off their cell phones. This is not the first time or the second time I have had issues. You paying them to play on cell phones or handle customers. I am done with Key I will be taking my business else where.

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jim April 4, 2017 at 8:05 pm

i am the executor of an estate, the subject of which banked at First Niagara and subsequently Key Bank. So i have been dealing with Key on a number of issues: mortgages, HELOCs, savings, checking, collections, loss mitigation, foreclosure, etc.

Now, i have banked at a number of institutions and i have never come across one that is nearly as lost and chaotic as this one. i would never, never associate with Key for any purpose whatsoever.

Departments don’t communicate with one another, individuals don’t know what they are doing (for the most part, not everyone), no one can answer a question, they don’t care, their systems are antiquated (i swear, my phone has a greater capability than the bank), electronic communication between locations, departments, etc. is impossible.

There is not one reason I can think of to use Key Bank for anything. In fact, i wouldn’t even use an ATM of theirs.

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B Wallace March 23, 2017 at 5:39 pm

I went into the branch at 11 East 22nd Street in NYC. I was third on line to speak with a non-teller representative. The one representative was chatting casually with what appeared to be an acquaintance. After watching him ignore the line for a few minutes I went over to ask if he was aware that people were waiting to speak with him. He was disdainful in his response and then went back to his desk and got on the phone. The name plate on his desk was George Albero. Eventually one of the tellers got another employee to come out and assist. I was surprised by the poor customer service as most banks are very proactive to welcome and to assist customers.

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Eric Blackwood March 12, 2017 at 12:36 pm

I had 500$ stolen out of my account and they plave key bank said my card was used at has to record of it being used there. Worst bank in the history of banks. That 500$ was all tye money i had to my name until i get paid again in 2 weeks. Now i have to go without any money at all for 2 weeks! That means no gas or food!! Apparently key bank thinks those things are free because they are doing nothing. Im just out 500$!!!!! Worst fn bank and customer service ever!! F key bank they suck!!

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Eric Blackwood March 12, 2017 at 12:37 pm

Has no record of it being used at marriot courtyard in st. Charles il.

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Robert mahon February 10, 2017 at 3:40 pm

Oh my bad I use voice text and there’s a lot of errors in my original posting but bottom line is North Syracuse will actually Cicero New York where Julie is the manager of the bank they’re a mess I open an account was supposed to get a promo they put my account into a negative balance by signing me up for some Rewards program etcetera that I never wanted they realized their mistake they took it away with the programr they reversed the charges and then told me because of that my account went negative that rules are rules and they don’t owe me any promo what a bunch of crap

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Robert mahon February 10, 2017 at 3:37 pm

So KeyBank or fees at $200 promo to open a checking account I go in the bank I opened it with a banker I tell them I’m going to have a direct deposit forthcoming and explain that with that the account will be no fees and I qualify for the bonus he didn’t tell me this but I already knew it by reading up it says to receive the promotion has to be in good standing and not go into a negative balance now I don’t see how that can happen seeing that I can try overdraft and that if I go to buy something in the fun out there it’s just dinner but anyway here’s what they did I go online and I see three of different fees one was for $40 for Rewards whatever that was another one was for bank statements paper statements and something else so I call them I see what’s going on and I didn’t ask for any of this I never want to pay for statements I certainly did sign up for the rewards program your charging my account all these fees you just put my account in the negative balance they sit on with so sorry will fix that and they took off the fees and my accounts normal again then I call to just make sure that everything was fine and they told me because my account went into a negative balance they will not honor the promotion ain’t that some Scam you sign up for the promo they do these things to put your account Negative they apologized saying all our bad they remove them and they hold you accountable say well you still went into a negative balance I’m like you put it into a negative balance not meand then when you call them they’re very dismissive. SCAM
I kept my part of the bargain I didn’t do anything wrong they fumbled up the whole thing signing me up for days I didn’t ask for charging me for things I never wanted put my account negative and then take away my promo it’s ridiculous very unprofessional very low class

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Abraham Feifer January 24, 2017 at 6:29 pm

I opened an account with the manager of a keybank office in Cleveland heights Ohio. It was opened with a promo received in the mail. All requirements were met over a 60 day period. It is nearing the end of January and the cash that was supposed to be deposited into my account has not been deposited. Many attempts were made by myself on the Keybank site (when I tried through my yahoo acct I was told to do that)to elicit a response to no avail. Then I found a response on my Yahoo acct (after being told they couldn’t communicate with me that way (?)) it stated that they do not find ANY PROMO attached to my account! ! I guess I just made up the whole story deposited the necessary money and made necessary bill pays for no reason . This must be me hallucinating. I gave them the managers name and number. The manager said he would see what the problem is. Still no answer and he’s not calling or picking up my calls. He had my promo info on his desk when I stopped at the office on January 6. This is a shock to me that a reputable big bank would do this to a customer. WHY SEND OUT PROMOS if you don’t intend on fufilling them. What a rip off.

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Patricia Putnam February 2, 2017 at 2:08 am

The Key Bank at 2 Scammon St., Saco, ME has held $300 of mine for over 11 business days, and not one person in the organization will resolve this.
1) On Friday, 1-20-17, the ATM did not release my $300, yet debited my account.
I went inside. I was told they would do a money count, look at the video, and then credit my account by day’s end. That didn’t happen. 2) I called the bank manager next day. She said the credit would appear by Tuesday 1-24-17. That didn’t happen. She added that “people make mistakes.” I don’t expect a bank that handles people’s money to make a mistake and not fix it immediately. 3) I emailed customer service 3 times over the past week, and got different answers each time. Are these bank employees ?? Do they know the business protocols, or do they make it up as they go? 4) The first email said it will take 2-3 days to resolve. 5) The 2nd email said it will take 10+ days to resolve. 6) In my 3rd email to Customer Service, I asked for the CEO’s email, and instead, was to go the the bank manager. 7) The bank manager has not responded to my letter of 1-24-17. So…Key Bank has my $300…and I have no recourse except to hire a lawyer for the emotional distress this is causing me. Nobody at Key knows how to credit the customer first and foremost, and fix the ATM machine. I am an hourly wage earner. $300 taken out of my account that I use to pay bills, is significant. Can anyone at Key credit my account TODAY, and, assess interest for each day that you have held my money.

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Charleen Bell January 20, 2017 at 3:25 pm

I bank at Key Bank in Clifton Park, NY. Right now I am very upset your bank. I have three accounts with your bank. On my savings account, I was charged a $1.00 service charge on my account. I asked the bank’s manager why I was charged this. He couldn’t explain it and put the money on my account and was going to find out why. I came in today to deposit some money and the $1.00 wasn’t put back on. One of the teller had to look up procedures, She told me that I did 5 withdrawals this past month. I am only allow 4. I wasn’t informed of this. This is my money and a sizable amount. My interest doesn’t even equal the dollar. I won’t tie up my money in a money market. Do me a favor and keep the money if you are so hard up for the money because I am not impressed with you bank.

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Tina L Mossman December 22, 2016 at 4:06 pm

I had First Niagara before Key Bank took over. SInce November 4th 2016 there was 4 other accounts attached to mine. On November 28th I went to my local branch spoke with someone named Jeffrey, he couldn’t figure out why my social security number wasn’t coming up in the system there come to find out my social security number wasn’t even there. He told me he would put a hold on my account till they could figure it out. He never did this. On November 9th I went to the bank again to find out that I still didn’t have access to my account and those 4 other accounts were still attached to mine. I spoke with someone about this and she said well she didn’t have any idea what was going on because Jeff was on vacation. Well on December 20th I filed a complaint with NYS financial division, the attorney general and I contacted my local news station. Also on that day the other person’s accounts that were attached to mine were removed but still as of today 12/22/16 I still do not have access to my account. I want answers to what is going on and why

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Chris Durrence December 22, 2016 at 8:46 am

Key just caused me to lose a truck I desperately wanted to buy. How? Long ago, I paid off a Key loan. I ran into issues a long while later around money due but I was never communicated with. When notified by phone call, we discovered the problem and customer service was able to remedy the issue where I had no obligation. More than a month later, I started receiving additional collection calls and again went through the exercise and was told the issue had been corrected and the 2nd attempt utilized notes on the account to verify the issue. Now, it has been some time later and went to purchase a truck which was the deal of a lifetime. The pulled my credit bureau and sure enough my credit score fell in the dumps and I could not obtain financing with a decent apr due to a mark on my bureau from Key with regard to this issue that should have been resolved long ago. I was a good customer and your bank made good income off my loan and I was never late making a payment not even once and now I lost out from something that was not my fault. It is like the left hand has no idea what the right hand is doing. I am sharing this experience on social media and other avenues to spread the word. Additionally, I will be emailing the corporate governance, daily until this issue is resolved.

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David Stewart Sr December 2, 2016 at 12:49 pm

Beth E. Mooney CEO Key Bank
Beth, I’m 72 years old and it makes me sad that I have to inform you that your Bank seems to have a crook in it. On 10/19/2016 for $360 Bank of America sent your bank a electronic deposit for me for my checking account, also sent a Check for $378 on 10/26/2016, These transactions were cashed on four different calls to your bank a week apart BOA requested that you accept written DOC’S to prove the entries and were refused to accept them. I requested that money be deposited to my account and your “Customer SVC” refused to do it. I want to hear from you soon, because the next step is FBI. “I have very high SEC. Clearance and can let this continue. David Sr.

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Jeanne DuBois November 25, 2016 at 4:30 pm

On May 4,2016, I lost my husband suddenly. A few weeks after his death I received a check made out to, “The Estate of,” and his name only! After going through probate, which took several months, I learned that an estate did not have to be opened, but I did receive a legal decree stating that the check, amount mentioned, could be deposited in my account. I brought it to my local Key Bank and was told by a Bank Representative, Allen Skinner, that it could not be deposited because it was made out to the “Estate of,” even with the legal DoXXXXent, signed by a Judge, seal and all. He told me the only option I had was to get the check re-cut to my name.
I then went to two other banks, unrelated to Key Bank to ask their opinions of this and was told they most certainly would have no problem depositing the check and never heard of any bank refusing to honor a legal doXXXXent. So, I chose one of those banks and was able to open up a new account. In fact, had another check made out to the, “Estate of,” and my husband’s name, without a legal decree and they deposited it without any question.
Today I was able to close out all my accounts at Key Bank and now going to the Bank that provides superior customer Service. What appalls me is that YOUR Bank Refused to obey a Court doXXXXent and wanting us to do All the work to make it easier for them instead of the customer, especially during our time of grief!!!

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M. Sanderson December 12, 2016 at 11:22 am

Executives: CEO: Beth E. Mooney, CFO: Donald R. Kimble Jr., COO: William L. Hartmann,
I have had a KeyBank account since I was younger until earlier this year.
I have made several attempt to close my Key Bank account as well as satisfy the negative balance of another account in my name (a debit card account for my minor daughter). I have been directed to do multiple things to resolve this issue yet the account remains open and debt collectors continue to call my home for the account with the negative balance. Also, I left the money in my main account when closing it to satisfy the balance of the other account and money is being deducted from that account (which I was instructed to do by the KeyBank Recovery Department). I will not add any more money to satisfy the negative balance because the KeyBank representatives that I reached out to for help are incompetent. Please Help!!! I have been misdirected and mislead by KeyBank’s Fraud Dept., Recovery Dept., The branch Managers of the Euclid and East 152nd street Branches as well as many, many, many telephone representatives. Please review your telephone records which are monitored, as I was informed by your many representatives. Thank you.

Please Help,

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Jo Ann Buchas November 18, 2016 at 10:13 am

Key Bank recently took over First Niagara. I was a 1st Niagara customer and now I have problems since the conversion whereby you now automatically take money from my checking and automatically pay on my 2 accounts I never set up the automatic payments.

I called your call center and they said I need to go to the bank to change that. I told them I currently am living in Georgia and they again said I needed to go to the branch. I told them that would be difficult since it is a 2 day drive!!!

I called the local branch in Ballston Spa, NY and spoke with Craig. He was going to straighten everything out and then it happened again. I called back again this past Monday and they said they would give him the message and he would call me back. Today is Friday and it has been a whole week and I still have not heard back from him.

Is there anyone at KEY BANK WHO CAN HEP ME???

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DONALD LINDOVER October 6, 2016 at 6:33 pm

THERE ARE SEVERE PROBLEMS THAT I HAVE ENCOUNTERED INVOLVING YOUR OVERDRAFT POLICY WHICH DOES INVOLVE DECEIT OF CUSTOMERS.

AS A NEW YORK CUSTOMER, I AM VERY DISAPPOINTED IN YOUR POLICY/ PROCEDURES WHICH I BELIEVE INVOLVE SCAMMING PRACTICES WHICH ARE PROHIBITED, I BELIEVE BOTH LEGALLY AND MORALLY!

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Keshia laird July 18, 2016 at 5:19 pm

I need something to get done with my account I have went to branchurch several times and talked to manager and on may 15 he told me my account was being switched to no hassell checking to stop all over drafts but that never happened and when I talked to him again in june he all kinds of excuses why and in meantime my account has had over 20 overdraft charges which shouldn’t of been when he was supposed to get it fixed may 15 and didnt I’ve never had this many issues until this last year please do something about this

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Dan Darroch June 17, 2016 at 11:03 am

I have been with Key Bank for 12 years. I don’t expect any special treatment, but this sets the tone for the type of person I am…I am now retired from the Army after 21 years of Active Duty service, 3 deployments to OIF/OEF and a Bronze Medal Recipient. I have never been late for any payment to Key Bank since joining into a financial relationship with the company. Many years ago I opened a line of credit (cash reserve) with Key Bank and each month they automatically pulled the payment directly from my checking account each month to pay the bill on the cash reserve account…for YEARS this has taken place.

In Feb 2016, I received a notice from Key Bank that my January 2016 payment on the Cash Reserve account was “over 30 days late”. I was shocked b/c it had been automatically withdrawn for so long, why would it be late now…it wasn’t due to lack of funds! I called Key Bank to inquire as to what happened and was told that “beginning in January 2016, Key Bank stopped automatic withdrawals from checking accounts for cash reserve lines of credit”. I told them I never received a notice informing me of this change in policy. After being put on hold for a while, I was told “an explanation was printed at the bottom of all monthly statements in the last months of 2015”. I live in Massachusetts where there are no Key Bank locations, so all my banking is done online. I do not read every line of the monthly printed statement, especially something put at the bottom in the fine print. This notification should have been sent out by itself in the form of an official notification.

I disputed the report so I could have the credit marker removed from my credit report…Key Bank denied my dispute. I am in the process of purchasing a home and have been notified that Key Bank’s credit Marker can have a negative impact on my loan. When I called the Key Bank Dispute number, I spoke to three different levels of employees, I have no idea what country they were in b/c it wasn’t USA, and was told that they cannot remove the marker because “that would be admitting that Key Bank made an error in reporting the late payment”…I couldn’t believe it. So what?! Is it so bad to make a mistake…especially one that has such a huge impact on my ability to own a home?! The foreigners I spoke to did not have a care in the world about my concerns as a loyal Key Bank customer of more than a decade. They simply said “it is a rule, and we can’t bend the rules”. Every rule has an exception, especially depending on the cirXXXXstances around the infraction of that rule. And in my case it was an honest miscommunication between Key Bank and I that looks to now cause me to lose the house I put a Purchase Offer on and am set to close on in 3 weeks. Thanks Key Bank….at least you don’t look like you made a mistake right…..

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Paulito Nonog June 8, 2016 at 12:03 pm

I have a joint savings accouts with my grand daughters, Jenna Nonog and Natalie Paulson, for their education. I opened the accounts at the Branch office, Burlington Wa. I was then living with my daughter at Lynnwood. So, i told the Banker Representative that I don’t need statements. On May, 2014, the house in Lynnwood, was converted into a rental property. So, I moved to Sedro Woolley.

According to the head teller when I checed on these savings account yesterday, that since May, 2014, the main office has been sending monthly bank statement to me and these statements were returned to the main office. Key bank has been deducting $10 a month for undelivered statements. I talked to a CS person on Ohio yesterday and explained to him that I did not receive
any statement because I already moved to Sedro Woolley. According to my daughter, she has not received any statement from the Bank. I talked to customers service person and understood the situation. But he said he can only waive the past month – May but not since May , 2014.

I am pleading the Bank to return the amount deducted monthly to my account. I did not know Key Bank is required by Law to send monthly statements because I was never contacted by any employer of the bank. Have I known this requirement, i would have informed my new address. I feel that being a depositor since 1997, and I did not ask the Bank to send any statement on these accounts in the first place, before any charges were made against my accounts, I should have been contacted first. I have other contact info in my records in your files, instead of automatically deducting a monthly charge of $10 for statements I never received.

My name is Paulito Nonog,
Tel. 360-421-XXXXX

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Karen Yates June 4, 2016 at 5:11 pm

I am currently on hold with Key Bank (1:05:38 at this point) while they attempt to get a supervisor to address my issue. I have already attempted to do this online and received an email back that I had to call the 800 number. Yesterday I called the number and after some time was told that her computer was slow and had issues. She promised to call me back in an hour. Yep you guessed it, no call back leading to today when I again called the number talked with a representative and am on hold for a supervisor. An hour and 9 minutes at this point….

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David McBride February 1, 2016 at 10:18 pm

I have been with KeyBank (Society) for around 30 years now. We are refinancing our home and needed an official check. I have never gotten an official check before and don’t plan on ever doing this again. I went to the branch in Beachwood to do this. I figured since it is my bank there would be no charge. I was in disbelief when the teller told me there would be an 8 dollar charge for this. I spoke through the customer service representative who spoke to the manager of the branch. I told them how long I have been a customer with Key (Society) and they did not care. They said they could not waive this charge. Tomorrow I will be signing my new loan and then going to Chase to open my new checking account. I feel like my years of banking with you does not matter one bit. I will no longer be a KeyBank customer and will say nothing but bad things whenever I come in contact with personal or business acquaintance. I could not even get the manager of the bank to even speak to me. Its obvious that I don’t matter to your bank so I will take my business elsewhere.

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Phyllis Patrovsky September 21, 2015 at 11:37 am

I found the bank manager , of Anacortes, Wa. branch, to be the most un-accommodating person I have had to deal with. I have never had to pay a fee for a monthly statement so I can reconcile the account. BEcause I do not want too bank online, she insists on a fee. Also I must have a copy of each of my cancelled checks to identify that they were authentic Her attitude is that the money I deposit is hers and I only hold it for a short while.

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John McManus June 14, 2015 at 5:14 pm

Hi I’m an expat living in the Philippines most of the time but do spend time in my home in Salem, Oregon. Before making my annual migration to the Philippines I do present myself to my local key branch manager just to let them know who I am in case I have any problems while away so far from my home bank…Again I did just that & have run into a simple problem with my account & notifying the manager by email of my problem his reply was I’ll look into it. Im still waiting for some tangible help from him but all i can get from him is “I’ll look into it & give me excuses why he cant do anything for me…..I am going to forward on up to the corporate CEO a copy of all of our communications to which he has been non responsive…..His name is Kao Saephan; of the North Salem Branch….thanks for nothing a**hole…..

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richard l furfey March 3, 2015 at 5:14 pm

90 Weeks Mills RD
Windsor, ME 04363
March 3, 2015

Beth E. Mooney CEO Key Bank

My name is Richard L. Furfey. I am a totally and permanently disabled Vietnam battle combat (that means that I was out in the jungles and rice paddies killing human beings for your freedom and that I was out there watching my brothers die in hideous ways and that I was out there fighting and getting seriously wounded for your and Key Banks FREEDOM) I have two overdraft notices. 1 is for a transaction with Amazon for $42.00. @ is check 453 for $ 480.00. Both were posted to my checking account on February 27, 2015. My VA disability deposit for $3068.00 was also posted on February 27, 2015, You must be an UNPATRIOTIC bunch. And NO I DO NOT WANT AN ELECTRONIC OF BANK POLICY LECTURE as to how this happened. I insist that you void those overdraft charges back into my account right now. I am getting to old to go down to Water ST, in Augusta and pass out flyers about what you done to an American War Hero who has a Purple Heart and other medals of VALOR for preserving and protecting your and Key Banks FREEDOM. I am low on my printer ink, but I think that this letter itself will be quite appropriate for the flyers I will pass out, if you force me to.

Richard L. Furfey

Decorated Purple Heart War Hero abused and victimized by KEY BANK

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John McManus June 14, 2015 at 5:32 pm

Richard I want to personally thank you for your service to our great country, not withstanding the A**holes at key bank. I am curious did the bank do the right thing for you on the overdrafts, as they do so well, or just ignore your requests to them….John

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