Groupon Corporate Office

Groupon Corporate Office Address

Groupon, Inc.
600 W Chicago Ave Suite 620
Chicago, IL 60654

Contact Groupon

Phone Number: (312) 676-5773
Fax Number: (312) 276-3231
Website: http://www.groupon.com
Email: Email Groupon

Executives

CEO: Andrew D. Mason
CFO: Jason E. Child
COO: Jeffrey A. Holden

Groupon History

Groupon is a “deal of the day” website that was launched in Chicago, Illinois in 2008.  The site was founded by current CEO Andrew Mason.

Groupon’s first deal was for half price pizza.

The site grew extremely rapidly after launching and quickly expanded to other major US cities such as Boston and New York City.

The business expanded to other countries by acquiring similar sites such as MyCityDeal (Europe), ClanDescuento (South America), Qpod.jp (Japan), Darberry.ru (Russia).

Groupon went public in Nov 2011, 3 years after launching.  Since going public, earnings have been disappointing and the stock price has plummeted.

The company current serves over 500 markets in 44 countries worldwide.

{ 21 comments… read them below or add one }

Holly p. March 15, 2016 at 1:35 pm

Worst CS ever!! I have spent a total of 1.5 hours on 3 different days speaking to someone in the Phillipines to still not have a resolution. Never again will I purchase a GROUPON! OH and did I mention still haven’t received my product a week later but you sure have my money and now my time!

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Matilda Touw March 10, 2016 at 8:24 pm

In possible to find your corporate address. I am disputing shipping charges. I put a hold on my credit card while I appeal the charges. I want to write to your corporate hugs in Chicago . What is the address? And why isn’t it available,

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Matilda Touw March 10, 2016 at 8:28 pm

Just received your address but, comments of others seem like it is a losing cause dealing with Corporate. Hope not true. I have put a hold on my credit card to appeal.

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Steve March 4, 2016 at 12:23 pm

Hello
CEO: Andrew D. Mason
CFO: Jason E. Child
COO: Jeffrey A. Holden
I have been lied to, ignored, and had my time wasted. It stops now. I have requested to speak to a manager and have been denied this opportunity to lodge a complaint and request an internal investigation (Groupon) into a case of fraud by your supplier(Loyalty Roadside). I will not be going away, I am DEMANDING resolution. If it is Groupons position to turn their back, I see it will be another class action lawsuit. Is it not easier to address my concerns than to have to deal with expensive lawyers and negative press ? 1 week I will wait, after that it is off to the lawyers and justice department, consumer laws are in place to protect us from thievery, we expect Groupon to fight for the consumer, not lie cheat and steal from them.

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Yvette February 25, 2016 at 9:55 pm

Purchased a deal – “The Racing School” on 9/05/15. Tried to schedule a time with the merchant and was told to call back after 1/01/16. Called on 1/26/16 and was advised that I could set up an appointment in May. I received an email and was advised that this appointment needed to be rescheduled. Looks like I have to wait a year, if lucky, prior to using my purchase. Called Groupon hoping that they would stand behind their customer purchase and refund me my money. That was farthest from the truth. After being told by the automated system that the hold time was “over an hour”, I stupidly held for an agent named “Joshua” from Manilla. He placed me on hold numerous times for great periods of time. After finally losing patience with him, I asked to speak to a Supervisor. “Michael S. or F.” was just as useless as Joshua. In addition, I sent an email to Groupon Support and am still waiting 3 days later for a response. Do yourself a favor and DO NOT purchase anything from Groupon. This was my 4th and last purchase.

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Alice January 25, 2016 at 4:05 pm

I have been trying to reach someone to place an ad as a merchant. I am having a horrible experience trying to do so. Please help

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Amber Girard (Williams) January 8, 2016 at 10:51 am

Good morning Mr. Williams,

I regret to write you this morning in regard to an absolutely HORRIFIC experience I have had with your company! I offer my sincere apologies as my patience are non existent at this point, but I feel as the CEO, you have a right to know about the issues going on within your company. I have been a customer of Groupon for some time now, and though I have only purchased a few items, I WILL NEVER MAKE ANOTHER SINGLE PURCHASE WITH THIS COMPANY EVER AGAIN. It seems as though every purchase I make has some type of issue.

– Fake Diamond Earrings: the item was completely FALSE ADVERTISED by the merchant. It was represented as earrings with diamonds all the way around the hoop. However when I received them, it was one tiny little diamond that actually looked like a shard of glass. In addition, the items arrived several days after the expected delivery date because they were re-routed to the wrong post office in a totally different area. This was a Christmas present for my daughter and I didn’t have them in time for Christmas.

– Obsolete video game: the game was sent to me in a completely smashed case with the game loose inside.

– Leather watch case: the first one I ordered was supposed to be delivered before Christmas. However the UPS truck broke down. When the item was put into transit again I should have received it after Christmas (according to tracking information) but it was nowhere to be found. I then re-ordered the item again, which should have been delivered yesterday, but yet still isn’t here. The new tracking information states that there has been no activity at all since it arrived in Sacramento California. I have no idea when or IF I will ever get this item.

– Tendence Watch: I ordered this item in error but the transaction never went through. I assumed there was no need to cancel since the transaction was not processed, so I left it alone. Suddenly, DAYS later, my card was authorized for this watch that I didn’t want. I called customer service as soon as they opened the next morning, and was told that as soon as the item was received, I could return it and have my refund released right away. However, upon receiving the item and returning it, now I am being told I have to wait 2-3 weeks for my refund.

I am sure there are probably even more issues that I am just not thinking of right now, but as you can imagine, I am furious!!! I have tried to reach out to your customer service team, which is an ABSOLUTE JOKE!!!! They are very unhelpful and flat out rude. They don’t do anything to assist anyone. You might as well just fire them all and have an automated system that sites information to the customer because they are that useless. Specifically Michael on the team of “Supervisors” in Chicago, IL. This employee should be fired on the spot. He has no clue what customer service is. He actually argued with me that he was NOT going to refund me my money. This person has no idea how to treat a customer or remain professional in any way. I would be EMBARRASSED to have him employed at my company.

I certainly hope that you will take action in re-building this company and doing your best to making it once again reputable. I also hope that you will have enough care for the customer to resolve these issues. Please note that if these issues are not addressed in a timely manner, I will be reporting your company to the Better Business Bureau. Thank you for your time.

Thank you kindly,
Amber Girard

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Maria December 22, 2015 at 10:19 am

Ordered a product on November 30, 2015 for a Christmas gift. As of December 22, 2015, no product and no answers. I contacted customer support on December 17th and December 22, 2015. NO ANSWER. Customer Support is a JOKE! I would recommend finding another company to order your product!

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Debra Masters November 17, 2015 at 11:01 am

Here is a line I was told this morning, I am as far as you can go to speak with someon. If that is true where is all the reast of management that can not be reached??????????????????? whos running the company????????????????

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Debra Masters November 17, 2015 at 10:47 am

Would it do any good!!!!!!!

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Tina Faverty October 16, 2015 at 11:33 pm

I purchased a hotel package at Maui Sands Resort and Indoor Waterpark ;5513 Milan Rd. ; Sandusky , Ohio 44870 , for 9/5/15 – 9/7/15 . The cost of the package was $ 362.67 . I paid more than a regular hotel would cost because this was supposed to be one of the “Area’s Largest Indoor Waterparks !” as per their ads. This place was a joke !!! It was DIRTY and BUG INFESTED !!!!! Nearly the ENTIRE “WATERPARK” was CLOSED DOWN for maintenence – over a holiday weekend ,despite the fact that the “Waterpark” was closed on the week days!!! I did not get what I paid for ! My husband tried to complain to the staff at the hotel MULTIPLE TIMES ,but was always brushed off and told to take it up with Groupon. No one at the “resort” even tried to offer anything to try to fix any of the problems. They did not care ,and we were not the only ones who were unhappy with the deplorable conditions at Maui Sands Resort and Indoor Waterpark (Sandusky, Ohio). 1)This is not a large indoor waterpark. It is about the size of the natatorium at the Y . 2) Over 1/2 of the “waterpark” was closed the entire weekend . 3)Adult areas were opened to UNSUPERVISED CHILDREN ! This was unpleasant to sit in a hot tub and have unsupervised kids jumping into/ splashing and swimming across the hot tub/jacuzzi .There was no lifeguard out there (yes , it was OUTSIDE at the INDOOR WATERPARK) ,and was quite dangerous for all concerned. 4) I have 2 children with ANXIETY disorders, and we were basically run out of the waterpark due to the rowdy kids in the “adult” area , rowdy ADULTS in the CHILDREN’S area , the overcrowded areas that were open were jammed so full there was no room for them to be utilized as they were designed ; 5) There were BUGS in the Water , and COBWEBS everywhere (and these were NOT Halloween decorations !)- my youngest child was so traumatized by the short time we spent at the waterpark after we checked in that she wouldn’t go back ! This meant the family did not go back (I have 12 wrist bands for the waterpark – family of 6 x 2days that are unused because the park was filthy dirty ,broken down , and not properly staffed)- When you pay over $ 150.00 a night , you expect better!!!!!We did not get what was advertised/paid for . 6)There were MULTIPLE ISSUES with our ROOM! The hotel staff would not do anything at all to address ANY of these problems ,and , in fact ,denied to Groupon’s Customer Service that we ever complained at all!!!! My husband was given a generic hotel business card , but only after he insisted on getting information to contact someone in charge at Maui Sands. Every time we complained ,or asked for them to fix/ correct things ,we were told to take our complaints to Groupon , where we purchased the hotel package . I thought this was weird , as Groupon can’t fix the problems with the “resort” . I would like to see Groupon NOT PAY MAUI SANDS any money because they are not providing the services that are being sold to it’s customers!!!!! 7) Room’s refrigerator took 2 days to start to get cold – we had to use a cooler , and had to throw away our leftovers from Applebees because the refrigerator was not at a food safe temperature . 8) The air conditioning did not have vents throughout the room , so if you closed the sliding doors even briefly , the rest of the room became UNBEARABLY HOT – especially the area with the bunk beds (where my 4 children had to sleep) . This in something that is supposed to be a “SUITE” ! 9)There was NO MAID SERVICE ! We had to re-use towels , and if I did not bring my own toiletries from home , we would not have had anything after the first couple of showers . 10) There were BUGS in the room !!!Not just our room either . We had an ant infestation . I’m pretty sure that I saw what looked like it could be a roach ,and there were spiders and cobwebs all over the “resort”/”waterpark” .I noticed that even though the hotel sold pizza , employees did not eat there – they ordered it from somewhere else. That is a huge red flag , because employees usually get discounted food ,and if they won’t eat there , something’s wrong . Needless to say , with all of the filth , insects , and bugs , we did not eat there . Another guest brought down a towel that was covered in ants to show the desk clerk only to be blown off . They acted as if this was perfectly normal and acceptable , which left everyone who was there to see this completely disgusted with MAUI SANDS RESORT and INDOOR WATERPARK , it’s business practices , broke-down waterpark , and it’s staff . 11)Question as to how long some of the waterpark has been down for maintenence . I have seen some posted reviews that the same things were “down for maintenence” all the way back in JULY – I was there over Labor Day (9/5/15 – 9/7/15) , that is a long time for things to be down . Maui Sands Resort has misrepresented itself on it’s website , and to all the agencies that book for them . As an end result , the customer is left holding the bag . We were rudely told that we could have gone somewhere else if we weren’t happy by hotel staff . Our Groupon package was non-refundable after 9/2/15 , which was long before we knew what conditions we would be subjected to . I don’t know about most people , but my vacation budget does not allow me to lose $ 362.67 – the cost of the package – to leave and go somewhere else . Also , it was a holiday weekend , I have a family of 6 , so I was basically stuck . I would like to get at least some refund of what I paid for the package . I did not get the services and experience that I purchased in good faith. This has been a complete nightmare . I hope that you can help me to resolve this problem/ dispute . Thank You !

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Kaza Lankford September 30, 2015 at 12:52 am

I ordered several things off of Groupon for an anniversary. I had ordered deals on outings before and didn’t think much of it. So I ordered several pieces of jewelry. Two of the items I ordered did come. The other two? One was stolen out of it’s packaging, I was sent the empty package that was already opened. The reason being, the vendor put the contents of the shipment on the actual shipping label. So everyone who handled my order would know exactly what it was. Groupon offered to reimburse for that one right away. However, I knew that the last item was sold by the same vendor as the one that was already stolen. So I knew right away I would have problems with it. I ordered all those pieces 3 weeks ago. And the last and final item says that it is en route to the distribution center. It has been saying this since last Monday, 9/21. It is obvious to me that it has been stolen in transit. However, the representatives from Groupon refuse to reimburse me. So here I am, waiting for an item I know will never come because the vendor puts the articles of jewelry on the shipping label.

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Mollie Bowman August 6, 2015 at 3:10 pm

i’m so sorry to hear you support planned parenthood. you had been good to do business with so i’m sorry that i will not be able to do business with you in the future unless,of course this changes

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mark September 30, 2015 at 10:27 pm

bye

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Kalena Thatcher August 6, 2015 at 1:13 am

Ive read the latest update on the class settlement case dated June 2015. How do I proceed with the list of unused Groupons that I have from a vendor that has closed and wont honor them?

Dear Kalena,

This is a list of the Groupons you’ve purchased in your account. If you’ve already used any of these, mark them as used in your account.
60- to 90-Minute Women’s Haircut Package (a $90 value)
May 7, 2012
60- to 90-Minute Women’s Haircut Package (a $90 value)
May 7, 2012
90-Minute Highlight Package (up to a $130 value)
May 7, 2012
90-Minute Highlight Package (up to a $130 value)
May 7, 2012
90-Minute Highlight Package (up to a $130 value)
May 7, 2012
90-Minute Highlight Package (up to a $130 value)
May 7, 2012

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dorothy kurzweil July 16, 2015 at 8:43 pm

I have requested that you take me off of your e-mail mailing list as few times with no results. Could you please comply with my request.

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Frank Cleary May 12, 2015 at 4:01 pm

From: Frank Cleary [mailto:fr***@fridayscreek.com]
Sent: Saturday, May 02, 2015 10:16 AM
To: ‘support@groupon.com’; ‘mailto:merchantsupport@groupon.com’
Subject: RE: *****SPAM***** Re: remove incorrect information

As I have stated before remove fridays-creek-winery from your webpage. We have no business relationship and you have no right to advertize incorrect information.

Please make no mistake, I have instructed the “account representative” to not contact this business, and I do not wish any business information to be posted on groupon’s site, most especially incorrect information.

I expect this to be corrected immediately by deleting the above page from public view.

Frank Cleary

Fridays Creek Winery
** Chaneyville Road
Owings, Maryland 20736
410.286.****
mailto:Fr***@FridaysCreek.com

Frank Cleary

Fridays Creek Winery
** Chaneyville Road
Owings, Maryland 20736
410.286.****
mailto:Fr***@FridaysCreek.com

From: support@groupon.com [mailto:support@groupon.com]
Sent: Thursday, April 30, 2015 1:33 PM
To: Frank Cleary
Subject: *****SPAM***** Re: remove incorrect information

Hi Frank, Thanks for your email! You’ve actually contacted our Customer Support team, where we help customers who use Groupons at our partner businesses. I’m sorry for any confusion! The best way to get the help you need is to contact your Groupon ac…## Reply above this line ##
Hi Frank,
Thanks for your email! You’ve actually contacted our Customer Support team, where we help customers who use Groupons at our partner businesses. I’m sorry for any confusion!
The best way to get the help you need is to contact your Groupon account representatives. You can find their direct contact information by logging into your Groupon Merchant Center at merchants.groupon.com and clicking the question mark icon at the top right corner of the screen. You can also contact our Merchant Support team by email at merchantsupport@groupon.com for assistance.
Again, I apologize for the confusion, but once you’ve reached out to our Merchant Supporters, they’ll get back to you shortly. Thanks for your understanding!
Regards,
Sabareeswaran R
Groupon Customer Support
_________
Google has now picked up the link to the incorrect information on your site.

How are you going to fix that now incorrect information due to your error is being propagated

I expect this to be corrected immediately by deleting the above page from public view.

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Sally Leong May 5, 2015 at 11:41 pm

Groupon Singapore used to be one of the most reputable and reliable online shop. Delivery was always within promised period. Call Center Customer Service provided excellent service.

Now all this is history. The item I purchased did not deliver within 7 working days as stated. Called Call center customer service, the only answer I’m given is they cannot track my shipment no. (They don’t know where the goods are). Emailed and left messages on Groupon Facebook page but up till today still did not see my purchase. Thank God it is not a birthday present for someone otherwise I would have to keep it for next year.

Purchase date: 21 Apr 2015
7 Working days: By 30 Apr 2015
Today is 6 May 2015 and I was told my purchase is in the driver’s car and cannot confirm when it will reach me.

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Wong Han Wei April 29, 2015 at 2:52 am

Groupon Malaysia is lousy, especially the customer service and after -sales service.
I do not receive my purchase after 3 weeks.
Reply from Groupon Malaysia is that the courier service have wrong address.
Then asking me to resolve the problem by myself.
What the hack!!!!! That suppose to be the responsibility of Groupon with the courier service company.
Then finally the customer service manager said He couldn’t do anything except that.
No more purchase from Groupon!!!!!!

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Sandra Andrade April 27, 2015 at 5:44 pm

I have been a client of Groupon for years, and have spent thousands of dollars on merchandise, services and travel. They had always done right by me, until today. I had heard the rumor that it was floundering and damaging its integrity as a company. I did not heed the warnings and continued to use it. I recently purchased a sports bra pack for $40, what i received passed off as merchandise was garbage. There were no sports bra in my packages, what I received were 6 flimsy pieces of nylon, no lining, no seams, no support, looked like they cut panty hose in the shape of what they think a sports bra is. When i called customer service for return slip, they said it was a final sale. They were kind enough to instruct me with the directive that if i wasn’t happy i could give them up to someone else so i did not have to keep the merchandise…naturally i followed up with what about me, my money and my need for the merchandise? I told them i had seen some other sports bra that i coud have my order replaced with a credit back to my account, Rob and his supervisor Ryan were kind enough to tell me that they could credit me with $5 groupon bucks toward my replacement order….the nerve of these people is incredible, I told them I wanted the vendor information so I could contact them and get some kind of restitution for my money or merchandise, of course Rob/Ryan said they could not give me that information. I told them I would ship the garbage merchandise to Groupon corporate with a lenghty letter…there response was to go ahead. Disgusting behavior and attitude….my ticket# was 33046109 I hope to hear back from someone anyone on this despicable turn of events.

Sincerely,
Sandra Andrade
san****@yahoo.com

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Margaret Warner March 23, 2015 at 6:06 pm

In December 2014, I purchased via Groupon a 2-bedroom/2-bathroom unit at Beach Walk Villas in Carlsbad, CA, for the period from March 7 – 11, 2015. The Groupon cost was $748. We arrived in San Diego from Phoenix AZ and contacted Beach Walk Villas to determine our check-in time. Instead, we were informed that we didn’t have a reservation. As of that moment, we had no place to stay due to Groupon’s double-booking error.

I immediately contacted Groupon seeking a solution, knowing that my full payment went through and that I had a confirmation email. Since this was a weekend, the customer service person at Groupon was not able to help me. I was told to check back later in the week. When I did check back, I was informed that my payment had been credited back to my credit card, and that Groupon would not offer me anything in compensation for our additional expenses, inconvenience, and anxiety. Upon my return home I have worked with John S. (John helped me over the phone on Saturday 3/7/15 when the mistake first happened and emailed to follow up; he has been very kind but has gone as far as he can go.) in Groupon Customer Support to figure out what could be done as far as compensation went. He did manage to find a way to credit my MasterCard account $150.00 but I feel this was way too little an amount considering what we had to spend, more than $1600.00 to correct the mistake. I am a High School teacher and don’t make a tremendous amount of money so what may seem of little consequence to people in your position make a big difference to me.

This was to be a birthday celebration with another couple, lifelong friends. Now stranded, we did a frantic, last-minute search to locate another unit in Carlsbad. We were lucky that comparable rooms were still available at the Sea Pointe Resort. We were not together, as initially planned, and each room cost $800.00 for the four nights. It cost more than twice as much than we had originally planned—a testament to the value Groupon provides its customers.

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