Groupon Corporate Office

Groupon Corporate Office Address

Groupon, Inc.
600 W Chicago Ave Suite 620
Chicago, IL 60654

Contact Groupon

Phone Number: (312) 676-5773
Fax Number: (312) 276-3231
Website: http://www.groupon.com
Email: Email Groupon

Executives

CEO: Andrew D. Mason
CFO: Jason E. Child
COO: Jeffrey A. Holden

Groupon History

Groupon is a “deal of the day” website that was launched in Chicago, Illinois in 2008.  The site was founded by current CEO Andrew Mason.

Groupon’s first deal was for half price pizza.

The site grew extremely rapidly after launching and quickly expanded to other major US cities such as Boston and New York City.

The business expanded to other countries by acquiring similar sites such as MyCityDeal (Europe), ClanDescuento (South America), Qpod.jp (Japan), Darberry.ru (Russia).

Groupon went public in Nov 2011, 3 years after launching.  Since going public, earnings have been disappointing and the stock price has plummeted.

The company current serves over 500 markets in 44 countries worldwide.

{ 63 comments… read them below or add one }

Frank Cleary May 12, 2015 at 4:01 pm

From: Frank Cleary [mailto:fr***@fridayscreek.com]
Sent: Saturday, May 02, 2015 10:16 AM
To: ‘support@groupon.com’; ‘mailto:merchantsupport@groupon.com’
Subject: RE: *****SPAM***** Re: remove incorrect information

As I have stated before remove fridays-creek-winery from your webpage. We have no business relationship and you have no right to advertize incorrect information.

Please make no mistake, I have instructed the “account representative” to not contact this business, and I do not wish any business information to be posted on groupon’s site, most especially incorrect information.

I expect this to be corrected immediately by deleting the above page from public view.

Frank Cleary

Fridays Creek Winery
** Chaneyville Road
Owings, Maryland 20736
410.286.****
mailto:Fr***@FridaysCreek.com

Frank Cleary

Fridays Creek Winery
** Chaneyville Road
Owings, Maryland 20736
410.286.****
mailto:Fr***@FridaysCreek.com

From: support@groupon.com [mailto:support@groupon.com]
Sent: Thursday, April 30, 2015 1:33 PM
To: Frank Cleary
Subject: *****SPAM***** Re: remove incorrect information

Hi Frank, Thanks for your email! You’ve actually contacted our Customer Support team, where we help customers who use Groupons at our partner businesses. I’m sorry for any confusion! The best way to get the help you need is to contact your Groupon ac…## Reply above this line ##
Hi Frank,
Thanks for your email! You’ve actually contacted our Customer Support team, where we help customers who use Groupons at our partner businesses. I’m sorry for any confusion!
The best way to get the help you need is to contact your Groupon account representatives. You can find their direct contact information by logging into your Groupon Merchant Center at merchants.groupon.com and clicking the question mark icon at the top right corner of the screen. You can also contact our Merchant Support team by email at merchantsupport@groupon.com for assistance.
Again, I apologize for the confusion, but once you’ve reached out to our Merchant Supporters, they’ll get back to you shortly. Thanks for your understanding!
Regards,
Sabareeswaran R
Groupon Customer Support
_________
Google has now picked up the link to the incorrect information on your site.

How are you going to fix that now incorrect information due to your error is being propagated

I expect this to be corrected immediately by deleting the above page from public view.

Reply

Sally Leong May 5, 2015 at 11:41 pm

Groupon Singapore used to be one of the most reputable and reliable online shop. Delivery was always within promised period. Call Center Customer Service provided excellent service.

Now all this is history. The item I purchased did not deliver within 7 working days as stated. Called Call center customer service, the only answer I’m given is they cannot track my shipment no. (They don’t know where the goods are). Emailed and left messages on Groupon Facebook page but up till today still did not see my purchase. Thank God it is not a birthday present for someone otherwise I would have to keep it for next year.

Purchase date: 21 Apr 2015
7 Working days: By 30 Apr 2015
Today is 6 May 2015 and I was told my purchase is in the driver’s car and cannot confirm when it will reach me.

Reply

Wong Han Wei April 29, 2015 at 2:52 am

Groupon Malaysia is lousy, especially the customer service and after -sales service.
I do not receive my purchase after 3 weeks.
Reply from Groupon Malaysia is that the courier service have wrong address.
Then asking me to resolve the problem by myself.
What the hack!!!!! That suppose to be the responsibility of Groupon with the courier service company.
Then finally the customer service manager said He couldn’t do anything except that.
No more purchase from Groupon!!!!!!

Reply

Sandra Andrade April 27, 2015 at 5:44 pm

I have been a client of Groupon for years, and have spent thousands of dollars on merchandise, services and travel. They had always done right by me, until today. I had heard the rumor that it was floundering and damaging its integrity as a company. I did not heed the warnings and continued to use it. I recently purchased a sports bra pack for $40, what i received passed off as merchandise was garbage. There were no sports bra in my packages, what I received were 6 flimsy pieces of nylon, no lining, no seams, no support, looked like they cut panty hose in the shape of what they think a sports bra is. When i called customer service for return slip, they said it was a final sale. They were kind enough to instruct me with the directive that if i wasn’t happy i could give them up to someone else so i did not have to keep the merchandise…naturally i followed up with what about me, my money and my need for the merchandise? I told them i had seen some other sports bra that i coud have my order replaced with a credit back to my account, Rob and his supervisor Ryan were kind enough to tell me that they could credit me with $5 groupon bucks toward my replacement order….the nerve of these people is incredible, I told them I wanted the vendor information so I could contact them and get some kind of restitution for my money or merchandise, of course Rob/Ryan said they could not give me that information. I told them I would ship the garbage merchandise to Groupon corporate with a lenghty letter…there response was to go ahead. Disgusting behavior and attitude….my ticket# was 33046109 I hope to hear back from someone anyone on this despicable turn of events.

Sincerely,
Sandra Andrade
san****@yahoo.com

Reply

Margaret Warner March 23, 2015 at 6:06 pm

In December 2014, I purchased via Groupon a 2-bedroom/2-bathroom unit at Beach Walk Villas in Carlsbad, CA, for the period from March 7 – 11, 2015. The Groupon cost was $748. We arrived in San Diego from Phoenix AZ and contacted Beach Walk Villas to determine our check-in time. Instead, we were informed that we didn’t have a reservation. As of that moment, we had no place to stay due to Groupon’s double-booking error.

I immediately contacted Groupon seeking a solution, knowing that my full payment went through and that I had a confirmation email. Since this was a weekend, the customer service person at Groupon was not able to help me. I was told to check back later in the week. When I did check back, I was informed that my payment had been credited back to my credit card, and that Groupon would not offer me anything in compensation for our additional expenses, inconvenience, and anxiety. Upon my return home I have worked with John S. (John helped me over the phone on Saturday 3/7/15 when the mistake first happened and emailed to follow up; he has been very kind but has gone as far as he can go.) in Groupon Customer Support to figure out what could be done as far as compensation went. He did manage to find a way to credit my MasterCard account $150.00 but I feel this was way too little an amount considering what we had to spend, more than $1600.00 to correct the mistake. I am a High School teacher and don’t make a tremendous amount of money so what may seem of little consequence to people in your position make a big difference to me.

This was to be a birthday celebration with another couple, lifelong friends. Now stranded, we did a frantic, last-minute search to locate another unit in Carlsbad. We were lucky that comparable rooms were still available at the Sea Pointe Resort. We were not together, as initially planned, and each room cost $800.00 for the four nights. It cost more than twice as much than we had originally planned—a testament to the value Groupon provides its customers.

Reply

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