Groupon Corporate Office - Corporate Offices & Headquarters

Groupon Corporate Office

Groupon Corporate Office Address

Groupon, Inc.
600 W Chicago Ave Suite 620
Chicago, IL 60654

Contact Groupon

Phone Number: (312) 676-5773
Fax Number: (312) 276-3231
Website: http://www.groupon.com
Email: Email Groupon

Executives

CEO: Andrew D. Mason
CFO: Jason E. Child
COO: Jeffrey A. Holden

Groupon History

Groupon is a “deal of the day” website that was launched in Chicago, Illinois in 2008.  The site was founded by current CEO Andrew Mason.

Groupon’s first deal was for half price pizza.

The site grew extremely rapidly after launching and quickly expanded to other major US cities such as Boston and New York City.

The business expanded to other countries by acquiring similar sites such as MyCityDeal (Europe), ClanDescuento (South America), Qpod.jp (Japan), Darberry.ru (Russia).

Groupon went public in Nov 2011, 3 years after launching.  Since going public, earnings have been disappointing and the stock price has plummeted.

The company current serves over 500 markets in 44 countries worldwide.

{ 89 comments… read them below or add one }

Erin August 31, 2016 at 7:52 pm

I bought a Groupon getaway for a top secret hotel in Cleveland Ohio… The hotel end up being the Hampton on 9th st. The hotel was noisy all night…. the 2ND night it was even worse me and fiancee came in from a night out on the town we had valet parking for $28 a night … I sent my fiancee up to the room while I waited for the attendant to come out and do her job. 25 minutes later I called my fiancee to come let me in and I politely ask the front desk where was the valet she replied right there and if you need assistance you could have came in … I then replied can just park my truck the clerk said let him park his own damn vehicle… I proceeded to pay additional $16 to park when I returned it was 4 police cruisers and 6 police officers stand talking to my fiancee… they let us back to our rooms with no hesitation and laugh at the clerk for the call. The next morning I explained to the general manager Mike Reidy the situation his response was that his employees felt threatened I then asked him to look at the tapes and his response was We have good attorneys… Groupon didn’t even want to refund me my money and renege on their offer of 60 dollar Groupon bucks … I have bought thousand of dollars worth of things from Groupon but I am done and I will not support a racist hotel or company.

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ROZ August 14, 2016 at 11:40 am

VERY…VERY…VERY…NOT PLEASE WITH GROUPON ….it don’t make sense the way customers are treated…..bad customer service…hangup on phone calls….long wait on call….and so much more negative…This company is a reap off! I made a error on a purchase it state that in can be cancel but when I try to cancel on the same day it would not allow the cancel to go through, I repeatedly try to cancel but same response. then I went to the support and sent info to them….all my info shows that I did these thing in a timely manner but the refuse the acknowledge my request…

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robert Dobson August 2, 2016 at 11:24 am

I tell you I’m convinced that groupon doesn’t give a damm about it’s customers. I’ve been on the phone for 3 days to resolve an order issue. As I’m still on the phone and as of now they only thing i get is one story after another and the problem still hasn’t been resolved. I delt with groupon for a while now and this is the worst I’ve ever seen!!!! I’ve been hung up by supervisors, impatient customer service reps. If this is the way customers are treated your company won’t have a bright future. This is America and you can always finds deal at other places!!!!!

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Ollie V July 16, 2016 at 4:49 pm

I purchased 2.0 cttw white gold diamond stud from GROUPON and to my surprise the studs were FAKE. cost me $1700.00 on my way to court to file a lawsuit on fraudulent sell of merchandise from Groupon and contact the better Business Bureau. Unbelievable they run a scam on customers too. WOW! No honor In Thieves GROUPON.

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Benjamin Benita June 20, 2016 at 12:27 pm

Groupon SUCK!!!! Tried their online help “no operators available”. Tried calling their customer service number – 888-664-4482, 29 minutes on hold and the call drops. Tried calling their corporate number online – 312-676-5773, same BS, no opportunity to speak with anyone. Tweeted complaints about Groupon, no response.

MUST BE NICE TO BE SO BIG YOU DON’T CARE ABOUT YOUR CUSTOMERS!!! Guess who will NEVER use Groupon again….ever!!!!

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David C May 28, 2016 at 9:51 pm

Short and Sweet

-Called Groupon to confirm Gpon credits can be used for vacations
-Confirmed YES
-Based on answer, used work credit(Verizon Wireless) for$1100 in Groupon credit (instead of cashing it out)
-Went to redeem on my Honeymoon trip : ), to no avail
-Asked rep/mgr to honor deal or refund my $$
-Im stuck in a policy war, all the while my $1100 is held hostage
-Just asking to honor an employee mistake or refund my $$

No joke, on cust srv on and off from 230pm-949pm. Just getting textbook policy responses. Sometimes answers can be out of the box options. So sad about this. Never had an issue…this is a big one…possibly a permanent divorce between groupon and I. Sad

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Mrs Thomas May 15, 2016 at 4:54 pm

I’m new to customer to Groupon and I’m not so satisfied.

I’ve called the customer service line three times asking to help with the issue I’m having with Groupon and no one was able to help or resolve the issue.

My issue with Groupon, is that on my account I do not have the option to add an item to the “Wish List”, nor does the “wish list” option exist.

The representative I spoke to, advised that she asked 4 different people within her departure and none of the employees knew what a wish list is.

On one had, I understand cause I think my calls are being routed to the country of Philippine, but CSR should be able to assist with all the problems a customer has. Also, I ask the CSR do you have an IT team that can assist with technical issues, the representative answered No!

I would appreciate either a reply on resolving my issue, or a phone call.

I would like to be able to see “Wish List” added to my account.

Thank you,

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Jennifer Smith May 13, 2016 at 1:05 pm

I placed an order 60 days ago. i have tried contacting the business five times by email and once by phone, as i still have not received the item. I tried contacting groupon customer service twice by email and three times by phone. i have gotten nowhere.

during one of the phone calls i was told there are too many orders on my account to go through to find which one i am calling about. if you prefer me to take my business elsewhere i am fine with that. i have never as a customer been told that i spend too much money.

i paid for an item. i ordered the item. i paid shipping on the item. it has been 60 days and i dont have the item. have the item sent to me or refund the money i have spent in full. i paid 24.99 for the item and 9.99 for the shipping. if you look at the terms and conditions in the offer it states there is a shipping charge on top of the item charge. i paid both.

when i talked to customer service at groupon i was repeatedly asked why am i calling. i explain over and over and over again. then they ask why i didnt contact the merchant evem though i explain i contacted them on 6 different occasions. seriously get your crap together.

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Denise McClure May 4, 2016 at 10:47 pm

My experience with Groupon has been very disappointing and frustrating. I did not receive two of my orders to which I was told basically…sorry bout your luck but deal with it..Also I had someone use my account without my permission to purchase an item and Groupon CS did not do a thing to help me.. They said gift it to someone!! My father had emergency surgery and I was out of town during the time the orders came in and so I missed the return deadline and believe me I would have returned immediately cause both the items I actually received were pathetic. One was broken and one looked like it had already been used!!! They gave me Groupon bucks for one item..Well they can take their bucks and stick them where the sun doesn’t shine. Worst experience ever!!!

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Holly p. March 15, 2016 at 1:35 pm

Worst CS ever!! I have spent a total of 1.5 hours on 3 different days speaking to someone in the Phillipines to still not have a resolution. Never again will I purchase a GROUPON! OH and did I mention still haven’t received my product a week later but you sure have my money and now my time!

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Bon May 10, 2016 at 7:04 pm

Same here 1.5 hours on the phone and from the phillipnen so hard to understand what she say and most of what she say is empty talk i am so sorry , i understand i am so sorry

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Matilda Touw March 10, 2016 at 8:24 pm

In possible to find your corporate address. I am disputing shipping charges. I put a hold on my credit card while I appeal the charges. I want to write to your corporate hugs in Chicago . What is the address? And why isn’t it available,

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Matilda Touw March 10, 2016 at 8:28 pm

Just received your address but, comments of others seem like it is a losing cause dealing with Corporate. Hope not true. I have put a hold on my credit card to appeal.

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Steve March 4, 2016 at 12:23 pm

Hello
CEO: Andrew D. Mason
CFO: Jason E. Child
COO: Jeffrey A. Holden
I have been lied to, ignored, and had my time wasted. It stops now. I have requested to speak to a manager and have been denied this opportunity to lodge a complaint and request an internal investigation (Groupon) into a case of fraud by your supplier(Loyalty Roadside). I will not be going away, I am DEMANDING resolution. If it is Groupons position to turn their back, I see it will be another class action lawsuit. Is it not easier to address my concerns than to have to deal with expensive lawyers and negative press ? 1 week I will wait, after that it is off to the lawyers and justice department, consumer laws are in place to protect us from thievery, we expect Groupon to fight for the consumer, not lie cheat and steal from them.

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Yvette February 25, 2016 at 9:55 pm

Purchased a deal – “The Racing School” on 9/05/15. Tried to schedule a time with the merchant and was told to call back after 1/01/16. Called on 1/26/16 and was advised that I could set up an appointment in May. I received an email and was advised that this appointment needed to be rescheduled. Looks like I have to wait a year, if lucky, prior to using my purchase. Called Groupon hoping that they would stand behind their customer purchase and refund me my money. That was farthest from the truth. After being told by the automated system that the hold time was “over an hour”, I stupidly held for an agent named “Joshua” from Manilla. He placed me on hold numerous times for great periods of time. After finally losing patience with him, I asked to speak to a Supervisor. “Michael S. or F.” was just as useless as Joshua. In addition, I sent an email to Groupon Support and am still waiting 3 days later for a response. Do yourself a favor and DO NOT purchase anything from Groupon. This was my 4th and last purchase.

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Alice January 25, 2016 at 4:05 pm

I have been trying to reach someone to place an ad as a merchant. I am having a horrible experience trying to do so. Please help

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Amber Girard (Williams) January 8, 2016 at 10:51 am

Good morning Mr. Williams,

I regret to write you this morning in regard to an absolutely HORRIFIC experience I have had with your company! I offer my sincere apologies as my patience are non existent at this point, but I feel as the CEO, you have a right to know about the issues going on within your company. I have been a customer of Groupon for some time now, and though I have only purchased a few items, I WILL NEVER MAKE ANOTHER SINGLE PURCHASE WITH THIS COMPANY EVER AGAIN. It seems as though every purchase I make has some type of issue.

– Fake Diamond Earrings: the item was completely FALSE ADVERTISED by the merchant. It was represented as earrings with diamonds all the way around the hoop. However when I received them, it was one tiny little diamond that actually looked like a shard of glass. In addition, the items arrived several days after the expected delivery date because they were re-routed to the wrong post office in a totally different area. This was a Christmas present for my daughter and I didn’t have them in time for Christmas.

– Obsolete video game: the game was sent to me in a completely smashed case with the game loose inside.

– Leather watch case: the first one I ordered was supposed to be delivered before Christmas. However the UPS truck broke down. When the item was put into transit again I should have received it after Christmas (according to tracking information) but it was nowhere to be found. I then re-ordered the item again, which should have been delivered yesterday, but yet still isn’t here. The new tracking information states that there has been no activity at all since it arrived in Sacramento California. I have no idea when or IF I will ever get this item.

– Tendence Watch: I ordered this item in error but the transaction never went through. I assumed there was no need to cancel since the transaction was not processed, so I left it alone. Suddenly, DAYS later, my card was authorized for this watch that I didn’t want. I called customer service as soon as they opened the next morning, and was told that as soon as the item was received, I could return it and have my refund released right away. However, upon receiving the item and returning it, now I am being told I have to wait 2-3 weeks for my refund.

I am sure there are probably even more issues that I am just not thinking of right now, but as you can imagine, I am furious!!! I have tried to reach out to your customer service team, which is an ABSOLUTE JOKE!!!! They are very unhelpful and flat out rude. They don’t do anything to assist anyone. You might as well just fire them all and have an automated system that sites information to the customer because they are that useless. Specifically Michael on the team of “Supervisors” in Chicago, IL. This employee should be fired on the spot. He has no clue what customer service is. He actually argued with me that he was NOT going to refund me my money. This person has no idea how to treat a customer or remain professional in any way. I would be EMBARRASSED to have him employed at my company.

I certainly hope that you will take action in re-building this company and doing your best to making it once again reputable. I also hope that you will have enough care for the customer to resolve these issues. Please note that if these issues are not addressed in a timely manner, I will be reporting your company to the Better Business Bureau. Thank you for your time.

Thank you kindly,
Amber Girard

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Maria December 22, 2015 at 10:19 am

Ordered a product on November 30, 2015 for a Christmas gift. As of December 22, 2015, no product and no answers. I contacted customer support on December 17th and December 22, 2015. NO ANSWER. Customer Support is a JOKE! I would recommend finding another company to order your product!

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Debra Masters November 17, 2015 at 11:01 am

Here is a line I was told this morning, I am as far as you can go to speak with someon. If that is true where is all the reast of management that can not be reached??????????????????? whos running the company????????????????

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Debra Masters November 17, 2015 at 10:47 am

Would it do any good!!!!!!!

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Tina Faverty October 16, 2015 at 11:33 pm

I purchased a hotel package at Maui Sands Resort and Indoor Waterpark ;5513 Milan Rd. ; Sandusky , Ohio 44870 , for 9/5/15 – 9/7/15 . The cost of the package was $ 362.67 . I paid more than a regular hotel would cost because this was supposed to be one of the “Area’s Largest Indoor Waterparks !” as per their ads. This place was a joke !!! It was DIRTY and BUG INFESTED !!!!! Nearly the ENTIRE “WATERPARK” was CLOSED DOWN for maintenence – over a holiday weekend ,despite the fact that the “Waterpark” was closed on the week days!!! I did not get what I paid for ! My husband tried to complain to the staff at the hotel MULTIPLE TIMES ,but was always brushed off and told to take it up with Groupon. No one at the “resort” even tried to offer anything to try to fix any of the problems. They did not care ,and we were not the only ones who were unhappy with the deplorable conditions at Maui Sands Resort and Indoor Waterpark (Sandusky, Ohio). 1)This is not a large indoor waterpark. It is about the size of the natatorium at the Y . 2) Over 1/2 of the “waterpark” was closed the entire weekend . 3)Adult areas were opened to UNSUPERVISED CHILDREN ! This was unpleasant to sit in a hot tub and have unsupervised kids jumping into/ splashing and swimming across the hot tub/jacuzzi .There was no lifeguard out there (yes , it was OUTSIDE at the INDOOR WATERPARK) ,and was quite dangerous for all concerned. 4) I have 2 children with ANXIETY disorders, and we were basically run out of the waterpark due to the rowdy kids in the “adult” area , rowdy ADULTS in the CHILDREN’S area , the overcrowded areas that were open were jammed so full there was no room for them to be utilized as they were designed ; 5) There were BUGS in the Water , and COBWEBS everywhere (and these were NOT Halloween decorations !)- my youngest child was so traumatized by the short time we spent at the waterpark after we checked in that she wouldn’t go back ! This meant the family did not go back (I have 12 wrist bands for the waterpark – family of 6 x 2days that are unused because the park was filthy dirty ,broken down , and not properly staffed)- When you pay over $ 150.00 a night , you expect better!!!!!We did not get what was advertised/paid for . 6)There were MULTIPLE ISSUES with our ROOM! The hotel staff would not do anything at all to address ANY of these problems ,and , in fact ,denied to Groupon’s Customer Service that we ever complained at all!!!! My husband was given a generic hotel business card , but only after he insisted on getting information to contact someone in charge at Maui Sands. Every time we complained ,or asked for them to fix/ correct things ,we were told to take our complaints to Groupon , where we purchased the hotel package . I thought this was weird , as Groupon can’t fix the problems with the “resort” . I would like to see Groupon NOT PAY MAUI SANDS any money because they are not providing the services that are being sold to it’s customers!!!!! 7) Room’s refrigerator took 2 days to start to get cold – we had to use a cooler , and had to throw away our leftovers from Applebees because the refrigerator was not at a food safe temperature . 8) The air conditioning did not have vents throughout the room , so if you closed the sliding doors even briefly , the rest of the room became UNBEARABLY HOT – especially the area with the bunk beds (where my 4 children had to sleep) . This in something that is supposed to be a “SUITE” ! 9)There was NO MAID SERVICE ! We had to re-use towels , and if I did not bring my own toiletries from home , we would not have had anything after the first couple of showers . 10) There were BUGS in the room !!!Not just our room either . We had an ant infestation . I’m pretty sure that I saw what looked like it could be a roach ,and there were spiders and cobwebs all over the “resort”/”waterpark” .I noticed that even though the hotel sold pizza , employees did not eat there – they ordered it from somewhere else. That is a huge red flag , because employees usually get discounted food ,and if they won’t eat there , something’s wrong . Needless to say , with all of the filth , insects , and bugs , we did not eat there . Another guest brought down a towel that was covered in ants to show the desk clerk only to be blown off . They acted as if this was perfectly normal and acceptable , which left everyone who was there to see this completely disgusted with MAUI SANDS RESORT and INDOOR WATERPARK , it’s business practices , broke-down waterpark , and it’s staff . 11)Question as to how long some of the waterpark has been down for maintenence . I have seen some posted reviews that the same things were “down for maintenence” all the way back in JULY – I was there over Labor Day (9/5/15 – 9/7/15) , that is a long time for things to be down . Maui Sands Resort has misrepresented itself on it’s website , and to all the agencies that book for them . As an end result , the customer is left holding the bag . We were rudely told that we could have gone somewhere else if we weren’t happy by hotel staff . Our Groupon package was non-refundable after 9/2/15 , which was long before we knew what conditions we would be subjected to . I don’t know about most people , but my vacation budget does not allow me to lose $ 362.67 – the cost of the package – to leave and go somewhere else . Also , it was a holiday weekend , I have a family of 6 , so I was basically stuck . I would like to get at least some refund of what I paid for the package . I did not get the services and experience that I purchased in good faith. This has been a complete nightmare . I hope that you can help me to resolve this problem/ dispute . Thank You !

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Kaza Lankford September 30, 2015 at 12:52 am

I ordered several things off of Groupon for an anniversary. I had ordered deals on outings before and didn’t think much of it. So I ordered several pieces of jewelry. Two of the items I ordered did come. The other two? One was stolen out of it’s packaging, I was sent the empty package that was already opened. The reason being, the vendor put the contents of the shipment on the actual shipping label. So everyone who handled my order would know exactly what it was. Groupon offered to reimburse for that one right away. However, I knew that the last item was sold by the same vendor as the one that was already stolen. So I knew right away I would have problems with it. I ordered all those pieces 3 weeks ago. And the last and final item says that it is en route to the distribution center. It has been saying this since last Monday, 9/21. It is obvious to me that it has been stolen in transit. However, the representatives from Groupon refuse to reimburse me. So here I am, waiting for an item I know will never come because the vendor puts the articles of jewelry on the shipping label.

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Mollie Bowman August 6, 2015 at 3:10 pm

i’m so sorry to hear you support planned parenthood. you had been good to do business with so i’m sorry that i will not be able to do business with you in the future unless,of course this changes

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mark September 30, 2015 at 10:27 pm

bye

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Kalena Thatcher August 6, 2015 at 1:13 am

Ive read the latest update on the class settlement case dated June 2015. How do I proceed with the list of unused Groupons that I have from a vendor that has closed and wont honor them?

Dear Kalena,

This is a list of the Groupons you’ve purchased in your account. If you’ve already used any of these, mark them as used in your account.
60- to 90-Minute Women’s Haircut Package (a $90 value)
May 7, 2012
60- to 90-Minute Women’s Haircut Package (a $90 value)
May 7, 2012
90-Minute Highlight Package (up to a $130 value)
May 7, 2012
90-Minute Highlight Package (up to a $130 value)
May 7, 2012
90-Minute Highlight Package (up to a $130 value)
May 7, 2012
90-Minute Highlight Package (up to a $130 value)
May 7, 2012

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dorothy kurzweil July 16, 2015 at 8:43 pm

I have requested that you take me off of your e-mail mailing list as few times with no results. Could you please comply with my request.

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Frank Cleary May 12, 2015 at 4:01 pm

From: Frank Cleary [mailto:fr***@fridayscreek.com]
Sent: Saturday, May 02, 2015 10:16 AM
To: ‘support@groupon.com’; ‘mailto:merchantsupport@groupon.com’
Subject: RE: *****SPAM***** Re: remove incorrect information

As I have stated before remove fridays-creek-winery from your webpage. We have no business relationship and you have no right to advertize incorrect information.

Please make no mistake, I have instructed the “account representative” to not contact this business, and I do not wish any business information to be posted on groupon’s site, most especially incorrect information.

I expect this to be corrected immediately by deleting the above page from public view.

Frank Cleary

Fridays Creek Winery
** Chaneyville Road
Owings, Maryland 20736
410.286.****
mailto:Fr***@FridaysCreek.com

Frank Cleary

Fridays Creek Winery
** Chaneyville Road
Owings, Maryland 20736
410.286.****
mailto:Fr***@FridaysCreek.com

From: support@groupon.com [mailto:support@groupon.com]
Sent: Thursday, April 30, 2015 1:33 PM
To: Frank Cleary
Subject: *****SPAM***** Re: remove incorrect information

Hi Frank, Thanks for your email! You’ve actually contacted our Customer Support team, where we help customers who use Groupons at our partner businesses. I’m sorry for any confusion! The best way to get the help you need is to contact your Groupon ac…## Reply above this line ##
Hi Frank,
Thanks for your email! You’ve actually contacted our Customer Support team, where we help customers who use Groupons at our partner businesses. I’m sorry for any confusion!
The best way to get the help you need is to contact your Groupon account representatives. You can find their direct contact information by logging into your Groupon Merchant Center at merchants.groupon.com and clicking the question mark icon at the top right corner of the screen. You can also contact our Merchant Support team by email at merchantsupport@groupon.com for assistance.
Again, I apologize for the confusion, but once you’ve reached out to our Merchant Supporters, they’ll get back to you shortly. Thanks for your understanding!
Regards,
Sabareeswaran R
Groupon Customer Support
_________
Google has now picked up the link to the incorrect information on your site.

How are you going to fix that now incorrect information due to your error is being propagated

I expect this to be corrected immediately by deleting the above page from public view.

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Sally Leong May 5, 2015 at 11:41 pm

Groupon Singapore used to be one of the most reputable and reliable online shop. Delivery was always within promised period. Call Center Customer Service provided excellent service.

Now all this is history. The item I purchased did not deliver within 7 working days as stated. Called Call center customer service, the only answer I’m given is they cannot track my shipment no. (They don’t know where the goods are). Emailed and left messages on Groupon Facebook page but up till today still did not see my purchase. Thank God it is not a birthday present for someone otherwise I would have to keep it for next year.

Purchase date: 21 Apr 2015
7 Working days: By 30 Apr 2015
Today is 6 May 2015 and I was told my purchase is in the driver’s car and cannot confirm when it will reach me.

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Wong Han Wei April 29, 2015 at 2:52 am

Groupon Malaysia is lousy, especially the customer service and after -sales service.
I do not receive my purchase after 3 weeks.
Reply from Groupon Malaysia is that the courier service have wrong address.
Then asking me to resolve the problem by myself.
What the hack!!!!! That suppose to be the responsibility of Groupon with the courier service company.
Then finally the customer service manager said He couldn’t do anything except that.
No more purchase from Groupon!!!!!!

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Sandra Andrade April 27, 2015 at 5:44 pm

I have been a client of Groupon for years, and have spent thousands of dollars on merchandise, services and travel. They had always done right by me, until today. I had heard the rumor that it was floundering and damaging its integrity as a company. I did not heed the warnings and continued to use it. I recently purchased a sports bra pack for $40, what i received passed off as merchandise was garbage. There were no sports bra in my packages, what I received were 6 flimsy pieces of nylon, no lining, no seams, no support, looked like they cut panty hose in the shape of what they think a sports bra is. When i called customer service for return slip, they said it was a final sale. They were kind enough to instruct me with the directive that if i wasn’t happy i could give them up to someone else so i did not have to keep the merchandise…naturally i followed up with what about me, my money and my need for the merchandise? I told them i had seen some other sports bra that i coud have my order replaced with a credit back to my account, Rob and his supervisor Ryan were kind enough to tell me that they could credit me with $5 groupon bucks toward my replacement order….the nerve of these people is incredible, I told them I wanted the vendor information so I could contact them and get some kind of restitution for my money or merchandise, of course Rob/Ryan said they could not give me that information. I told them I would ship the garbage merchandise to Groupon corporate with a lenghty letter…there response was to go ahead. Disgusting behavior and attitude….my ticket# was 33046109 I hope to hear back from someone anyone on this despicable turn of events.

Sincerely,
Sandra Andrade
san****@yahoo.com

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Margaret Warner March 23, 2015 at 6:06 pm

In December 2014, I purchased via Groupon a 2-bedroom/2-bathroom unit at Beach Walk Villas in Carlsbad, CA, for the period from March 7 – 11, 2015. The Groupon cost was $748. We arrived in San Diego from Phoenix AZ and contacted Beach Walk Villas to determine our check-in time. Instead, we were informed that we didn’t have a reservation. As of that moment, we had no place to stay due to Groupon’s double-booking error.

I immediately contacted Groupon seeking a solution, knowing that my full payment went through and that I had a confirmation email. Since this was a weekend, the customer service person at Groupon was not able to help me. I was told to check back later in the week. When I did check back, I was informed that my payment had been credited back to my credit card, and that Groupon would not offer me anything in compensation for our additional expenses, inconvenience, and anxiety. Upon my return home I have worked with John S. (John helped me over the phone on Saturday 3/7/15 when the mistake first happened and emailed to follow up; he has been very kind but has gone as far as he can go.) in Groupon Customer Support to figure out what could be done as far as compensation went. He did manage to find a way to credit my MasterCard account $150.00 but I feel this was way too little an amount considering what we had to spend, more than $1600.00 to correct the mistake. I am a High School teacher and don’t make a tremendous amount of money so what may seem of little consequence to people in your position make a big difference to me.

This was to be a birthday celebration with another couple, lifelong friends. Now stranded, we did a frantic, last-minute search to locate another unit in Carlsbad. We were lucky that comparable rooms were still available at the Sea Pointe Resort. We were not together, as initially planned, and each room cost $800.00 for the four nights. It cost more than twice as much than we had originally planned—a testament to the value Groupon provides its customers.

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Beverly Reese January 20, 2015 at 6:33 pm

I was VERY disapointed and upset to receive an email from you showing your adult products. Do you really need to make money off of adult products? Are we not bombarded enough on all sides by companies promoting adults without your company joining them? I hope you will reconsider selling these products.
Thank you,
Beverly Reese
be***@suddenlink.net

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Michelle L January 16, 2015 at 7:52 pm

I am very disappointed in this little business, to bad they can be real great like Amazon, I ordered a comforter, it was delivered yesterday and I have been on the phone for 2 days trying to get a hold of a person just to get a return label, but in reading all the complaints I can see this is not going to happen. Terrible service!!!!!!!! They have lost another member, guess there not worried if they can afford to not respond and do right by there buyers…..For sure they will be on the news, and we will find out this company was all about scamming consumers….SHAME ON YOU GROUPON…YOU SHOULD HAVE STAYED SMALL AND WORKED ONLY IN YOUR COMMUNITY!!!!!!

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DJZ January 10, 2015 at 8:51 pm

I bought a TV from Groupon and the website said it would accept returns until January 10. On Christmas Day, we plugged the TV and it was broken. Nothing worked on the set; it was clearly defective.

Despite sending them a screenshot of the return policy, customer service refuses to refund my money, saying I had a 10 day window, DESPITE the screenshot saying otherwise.

Groupon makes NO effort to ensure they have satisfied customers. I’m out $140 and thanks for the broken television set, Groupon. Rather than refund my money, they’d prefer to have another dissatisfied customer who will never purchase anything from them again.

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Karen Taylor December 28, 2014 at 8:42 pm

I have used Groupon coupons for food a lot but after buying a Groupon Goods I will never, ever do it again. I saw a Joker Helicoper back in July and bought it for my son for Christmas. I never thought that I would need to open the package and check it out before giving it to him. Now after he opened his gift it is unusable because it is missing part on the controller, clearly someone returned it before us. When I contacted customer service today I was basicly told too bad it is over 7 days old and they will do nothing. To all you people that look for deals on Groupon beware of their return policy and customer service is useless. I have now ordered the same item from Amazon that I know will not give me any BS for a return.

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Kayla December 9, 2014 at 10:03 pm

Well, I wish I would have seen these comments before purchasing my Groupon! Bought an online photobook that did not work. Contacted Groupon and received an apology and promised a refund within 5 business days. It has been over a month and nothing! I have emailed at least 10 times- multiple phone calls, and each time I am told the same thing- someone from customer service will be in touch.

I even tried to make a public complaint on the Groupon Facebook page. My comment was deleted and I was blocked after they made a public reply that customer service had responded. Liars!

Giant scam- I am beyond shocked and disappointed- emailing and calling every media cintact I can find to ensure others like myself to not get robbed from this joke of a company, I encourge you all to do the same! Let shut these thieves down!!

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Karen Taylor December 28, 2014 at 8:44 pm

They have the worst customer service EVER!!!

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Mayra February 4, 2015 at 11:50 am

We need to report them to BBB

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Karen Taylor February 16, 2015 at 12:18 pm

got my refund after a lot of complaining. Not sure I will ever use Groupon again. They really need to train their customer service people better. Without us consumers they would not have a job!!!!!

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Ron November 25, 2014 at 1:49 pm

After buying tickets through groupon we were told they could be printed 5days after purchase. Which was the day before the show. Surprise surprise our tickets were. Nowhere to be found. Couldn’t get ahold of groupon till after the show, try said it was our fault we couldn’t print the ticketS but they couldn’t even find the vouchers themselves. They’re still saying its out fault and they’re charging us.
See you in court groupon!!!!’

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Jennifer November 18, 2014 at 6:56 pm

I have been a customer of Groupon since they started. Last weekend, I purchased a carpet cleaning deal, within the hour, I called the business and they said they didn’t service our area. I tried to cancel the purchase online but couldn’t for some reason. I called, and was on hold for 30 minutes and no live person came online. I then emailed them and got an automatic response a day later. I then called on Monday morning and was on hold for 30 minutes again with no one to talk to. I then left my number where they supposedly will call you back and no one did. I finally got a response via email that they will refund me but in groupon bucks. I wanted the refund on my credit card since I tried to cancel within the hour I purchased. I emailed them back, no reply. I just cannot understand how horrible the customer service is. I will make sure that I never use their service again. This is just unacceptable. There’s always Living Social!!

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Nancy D. October 31, 2014 at 1:47 pm

I purchased a Groupon to the Halloween Party and wasn’t able to print my vocher. Called the 800 phone number and spoke to a supervisor named, Amy. According to Amy, there are no more tickets to the Halloween Party. How is this my problem? I purchased two tickets in advance and assuming Groupon will honor the tickets. They did nothing to help me resolve the issue. I asked for Amy’s full name and operator number. She said, she has no manager and cannot give out her contact information. I offered to connect her to the Groupon corporate office to verified this and Amy hung up the phone. I’m am stuck at home on Halloween night with my boyfriend with no tickets. GROUPON: Is this how you treat your customers?

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Terra October 23, 2014 at 12:42 pm

HORRIBLE HORRIBLE HORRIBLE, I have been using Groupon for years and never had a bad experience until I purchased an Ipad through them. I bought the ipad 15 business days before my daughter birthday and not to mention it stated it will be her in 7 days. I called the monday before the arrival because the tracking number was not updating, the lady said give it time. To find out it didnt leave from the warehouse until 4 days after being purchased. My daughter will not recieve her only gift DUE TO FALSE ADVERTISING!!! The supervisor stated that she can not help me expedite the shipment or give me a credit. However she did offer me $10 credit to my account, groupon have lost them a customer due to horrible customer service and false advertising.

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Carol Poirier October 20, 2014 at 6:00 pm

I purchased an electronic toothbrush and used one head twice and am very unhappy with the item. It is horrible and hurts my mouth. I want to return it and I cannot get anybody at Groupon to answer my emails. I am very upset as I cannot find an address to return it to. Can somebody help me. This is not good customer service.

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Gina Gutierrez October 10, 2014 at 4:35 pm

Just wanted to know does groupon research a company before they are added onto the website because my fiancé just came back from deployment and wanted to buy tickets and Sonoma on the spot to have a romantic night out since hes back home and the number was disconnected and we have been trying to email them and nothing so I looked them up on the web and seen them on yelp there is a lot of complains that they are FRAUD and that they bought tickets off groupon as well some made reservation and the guy John never showed up as well…..How can I full trust buying anything on groupon again if this has happen more than one person and we put are trust into your company

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Carmillia Kimmel September 28, 2014 at 6:42 pm

I ordered 2 Groupons the middle of August and have not received of them. I can not get on the Groupon site anymore! I called and spoke to customer NO service and was told it might be a temporary thing. It has been almost two weeks! I can not get on to any of your sites even if i use a search engine. I am able to go to any other site. What is wrong????
Customer service said they would resend the coupons but they have notbeen sent!

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Joseph September 12, 2014 at 9:06 am

I placed an order back on 8/29/14 with the full understanding that it would be delivered within 12 business days. Here we are on 9/12/14 and the status of my order reads “Not Shipped Yet”. When I contact customer support, the reply I received instructs me to contact them back if I haven’t received the order within the next week. So if by September 19th I have yet to receive my order that I placed on the 29th of August, they will then look into it??? NEVER AGAIN GROUPON!!!

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Edwin Rodriguez August 30, 2014 at 12:01 pm

Good afternoon I am writing this email to inquire about an order that is still being fulfilled after a business week of being placed. Unfortunately to my surprise I thought that placing an order with a company that has as much online influence as your self would have been much easier than the experience I am currently having, for example I placed an order on ebay with a small merchant on Monday and yesterday I received it (from Georgia) and one of my orders are from Edison nj and I still haven’t even seen a tracking number or a status update. I have to say if this is how the Groupon experience is going to be, you are going to have a lot of complaints. I would like an update on my products. The order numbers are 287170543 and 286958231. You assistance in this matter would be greatly appreciated.

Edwin Rodriguez

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South Africa August 21, 2014 at 7:29 am

i ordered 2 items worth USD 400 from Groupon South Africa, this was on the 30th July , today 21 August i still have not received the items after a promise of max 2 weeks delivery. having sent several emails and phone calls to the call centre in …where…Manila Phillipines i received an email saying i have to wait another 10 days ….

great service Groupon…NOT….well hopefully my locally made item is not being shipped from Manila via Johannesburg.

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Jill August 19, 2014 at 10:46 am

Groupon is an absolute rip off! Just had two bad experiences..company’s going downhill for sure. They will not credit a restaurant where I had purchased a groupon from, which was recently changed from. Byob to sale of alcoholic beverages..It was advertised as such when purchased! Secondly, someone purchased aging using a groupin for me..never Recv’d the email from groupon..now expired a week ago and will not credit! They claim they will GIVE ME the face value only on both.what a great deal!!!.this is how they make their money, not honoring what they advertise, or just I claiming they sent a gift groupon via email with no concern if you Recv’d it or not.POOREST customer service! And to add..their corporate headquarters number is a NON working phone number! Crooks..stay away..use restaurant.com..more cooperative and professional..

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Frey29 July 15, 2014 at 10:56 am

Note to Groupon Goods marketing Dept. Although kudos go out to your graphics designer for putting pretty, pretty pictures on your website…don’t pretty up pictures of items until they no longer look like the item that buyers receive. It just makes people feel angry an ripped off when they see the real product. It’s like having a picture of Cindy Crawford on a dating profile and Roseanne Barr shows up for the date.
I bought what was supposed to be a lovely sterling silver ring from Groupon Goods. When it arrived it was basically a slice of pipe. Surely you know that when you set people’s expectations with nice pictures and then disappoint them with reality, you’re probably going to lose them as customers forever–I’m not a big fan right now. Please include realistic pictures of what you’re selling and let people buy it, or not. The picture of the ring was so “doctored” it doesn’t really even resemble what I got. Sure I can return it, but I wont get ALL of my money back, I’ll never get my time back, and I’m really disappointed in Groupon. If there were product reviews on your site, maybe I wouldn’t have had to go through this.

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Susan Grimes June 26, 2014 at 8:53 pm

I own a small inn in Stowe Vermont, 45 rooms, restaurant and pub. We have been “running” Groupon promotions for a number of years and have generally found the effort rewarding. Recently we have found your “group” serving the hospitality industry to be unresponsive, difficult and arrogant. The person assigned to our account, Ray McNally At 312-529-4545, is totally unresponsive. I, my husband and my son have repeatedly called Mr. McNally’s number and left message after message requesting his assistance. Mr. McNally was emailed by my son and husband and we finially received a response after I repeatedly call the customer service phone 312-334-1641.
I finially got a hold of Mr. McNally, at his desk by calling his phone after 7:00PM EST. This was after calling customer service three times and McNally’s office phone and leaving multiple messages. Mr. McNally clearly didn’t see me as his or your company’s customer. I explained that we had been trying to contact a future guest that booked with the Stowehof Inn through Groupon. I explained that we clearly understood that Groupon would not give us the phone number or Email address of the guest, so we would need our agent at Groupon, Mr. McNally, to contact the guest and request that she contact the Inn. so that we could make appropriate arrangements. Mr. McNally went into jerk mode. He repeatedly said “what is the plan” and said he would get the team together to make a plan. For goodness sake, the plan is to email the guest and have her call the Inn and we can offer her a couple of choices.
I informed Mr. McNally that we pride our Inn on giving great customer service and I would hate to have these guests arrive and not have a reservation, saying “Ooops, we tried to contact you but Groupon wouldn’t help us, so sorry.” Is this a big deal, or what? It is in your guest’s interest, our guest’s interest, so what is going on? Are you so bureacratic that you can’t look after your customers’ needs? Should we continue to deal with you?
Does being an internet company mean you can ignore your clientele?
It sure looks like it! What is your response? Are you like Mr. McNally and not respond?
For your reference, the reservation is 1256360.1145744, a Ms. Michelle Latka.
This should be a very small deal, so why this hassle? By the way, your “merchant services” advised me that they had done all they could; couldn’t connect me to a manager, so good bye! These “responses” seem to be pervasive in your organization.
Could I please speak to an adult?

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Suzette Rosher June 23, 2014 at 11:35 am

Bought a deal to go to a Museum 2 hours away and thought it would make a great day trip away from the city I live in. Sorry to say that every weekend I have tried to go it has been raining and very BAD weather and so I called today to see if I could just get credit and use it in town….I was told that i had used my 2 exceptions for giving me credit on goods that were not to standard as sold. And that after being a good customer for the whole time Groupon has been up and running it was too bad and that if I wanted to stop being a customer that was up to me but that they would not credit me…. And after asking to to be switched to a IAN B the supervisor said He was done . Well I am done with GROUPON…

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FunnyGoods May 25, 2014 at 7:53 am

Dear Sirs at Groupon,

We would like to ask for your assistance in solving the following matter:

Our company is called funnygoods.de. Last year we started collaboration with Groupon in Germany. We carried out several campaigns successfully and now continue the active work on expanding our further cooperation. We visited the Groupon office in Berlin following the invitation by Groupon visited where we discussed further perspectives of the cooperation.

Earlier this year the below mentioned manager contacted us:
Nicola Beglin
Junior Buyer – Kids & Toys
Skype: nicolabeglin85
Email: nbeglin@groupon.com
Telephone: +44 (0) 203 510 2362
mycitydeal ltd. (t/a) Groupon | 1 Swan Lane | London EC4R 3TN| UK
http://www.groupon.co.uk

We were invited to place campaigns for the goods, which we implemented previously in Germany, in Finland, Sweden, Denmark, and Norway. We agreed to that proposal. We were asked to send a sample of the good and corresponding certificates thereof.
After familiarization with the product and documentation, we sent the contract to carry out the campaign. We were also asked to make some changes to our site to carry out those campaigns. We made ​​all the required amendments quickly. And we were also asked to book 1,500 units of the good at our warehouse for implementation of that campaign!

But we received a letter from the following person soon afterwards:
Kenya Ferguson
Senior Quality Assurance Technologist
Groupon Northern Europe
phone: +44 (0) 203 510 2283  |
email: kferguson@groupon.com
mycitydeal ltd. (t/a) Groupon
1 Swan Lane, London, EC4R 3TN  | UK
URL: http://www.groupon.co.uk,

who informed that the certificates we had provided as regards the good were not sufficient and for beginning of the campaign we had to do new certification of the good. 
We contacted our partner in China – Shenzhen Anbotek Compliance Laboratory Limited and carried out a complete certification process again according to all the requirements set by Kenya. Kenya contacted with the lab repeatedly in person to clarify all the necessary details on registration many times.
Company Shenzhen Anbotek Compliance Laboratory Limited is a highly professional laboratory and it always guarantees quality of the certification process made.

To that end we fulfilled all the requirements, paid for a new registration, made changes to the website, and booked the goods for implementation of that campaign. 
But communication was suddenly stopped for reasons unknown to us and nobody replies to our letters.
We do not understand the reasons for the interrupted dialogue with us.
We kindly ask you to help us in resolving that situation and give the possibility of implementing those campaigns.

If necessary, we can provide all correspondence with the office in England to prove our words. Laboratory Anbotek also can contact you to confirm that information.

Sincerely Yours,
Hoping on successful continuation of the collaboration
Ms. Natalya Korchukova,
Manager of Funnygoods.de

PS. Please inform your e-mails address, I will send copy of the agreement and others docs.

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Beth Brown May 23, 2014 at 3:14 am

I read this 1 1/2 years worth of dishonorable actions by Groupon.
After my issues are resolved, I will opt out of further dealings with them.
It’s a shame, because I have been a pretty faithful customer.

I placed an order for two boxes of Brooklyn Roasters Coffee. I kept receiving excuses via email instead of coffee. Finally a box arrived.
It had ONE BOX of coffee, and the packing slip had someone else’s name and address. Obviously, she received my two boxes and I received her one box.
I contacted customer service (and I use the word “service” with tongue in cheek.)
Presently I received an email from INDIA, apologizing for the mistake and offering me a refund, because they have no inventory of coffee.
I don’t want a refund, I want the coffee!
So I directed him/her to send me what I ordered and paid for.
A week later I received ANOTHER APOLOGY and repeated offer.
I insisted on escalating my issue.
Here’s why. I sent Rajarajeswari J, the “supervisor” the following link: groupon.com/deals/gg-brooklyn-bean-k-cups-3-pack … which clearly shows that this commodity is STILL FOR SALE. So they not only screw up the shipping, they lie and are dishonorable.

Funny – they are located in Chicago. Hmmmmmm.

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Joyce May 21, 2014 at 10:29 am

I purchased 4 travel coupon on groupon sg. When trying to redeem the voucher, i was told that only 1 date was available till end of Jun’14, which was the expiry. When i email groupon to ask for refund, the customer rep refused to acknowledge and asked me to use the voucher at the end of the email. Knowing only 1 date is available, they should be states in the fine print. This is my first time using groupon and I felt so cheated! This really made me to believe that groupon is created to scam people!

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Liina Wrubklewski May 12, 2014 at 10:34 am

I don’t know how to communicate with Groupon. I have been waiting for my refund since last year. Nothing started moving until I reported this to Better Business Bureau. Then Groupon customer service agent told me they refund money to my bank accounts that are closed( which I informed him about before hand). Now the money is hanging somewhere in the air, I cannot get it from the bank and Groupon’s agent claims they refunded it to the bank. God knows if they really did. This is just pathetic knowing we are living in Hi-tech era but Groupon doesn’t know how to handle those refunds. I am highly disappointed and cannot wait to join into next class action law suit with them.

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Ron November 25, 2014 at 2:09 pm

Ask for documentation of the refund to the account it was sent to. Then call that bank to confirm

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Michelle Tan April 15, 2014 at 11:19 pm

My email to Singapore customer service per below : –

Hi Groupon customer service,

My order has been delay in delivery, would you be able to give me an reasonable explaination?

My order details : –
Security Code : AC0036B8CB

I called groupon customer service on 14Apr @ 1027am and Mr Marco told me will be passing my order to the team and will be in urgent delivery to reach me before 18Apr. Mr Marco advised me to call again on Wed which is today to call and ask if by Wed I yet to receive, hence I call just now – Today 16Apr @1038am with Mr John. Now, this Mr John told me that the team has just processed my order and my item will reach me by this week which is either on 18Apr or 20Apr through mailbox if I’m not around and sms message may or may not reach me.

I must say, with the above service, I am very unpleased with Groupon (my unpleased was already there when Groupon refused to credited my $10 + $10 referral fee… I will write to other websites to let everyone awares of my review against Groupon…

Lastly, IF NO REPLY FROM GROUPON TEAM (CUSTOMER SERVICE), my regret is to send another email to authorised govt sectors to seek for their helps in refunding.. I believe you will know where my email will be gone to…

From Extreme dissatisfaction customer of GROUPON,
Michelle

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Linda April 15, 2014 at 10:09 am

Just now
Have just spent a fortune speaking with customer services as promised a mattress within 7 days. It is now 9 days and they have no clue where it is!!!! Also made me ring their courier service to see where it is snd they do not have a vlue either!!!! Do not use Groupon!!!! Liars and now tell me it could take upto another 10 days to find where it is even though they said it was shipped on the 11th. Apparently they do not have telephones to call anyone it gas to be done by email!!!! Amazing what century are we in. Rude and unhelpful and are not willing to put back on my pay psl as it has been shipped over but list in the post!!!! They do not deliver when they say and make too many wxcuses!!!! DO NOT BUT FROM GROUPON!!!!!!!!! Told me not entitled to my money back!!!! Ha ha are they having a laugh!!?? Time to get through to the office of fair trading!!!!!

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Justin Mattina April 8, 2014 at 6:19 pm

Groupon goods is a scam. I purchased 2 Black Otterbox Defender Cases for my iPhone 5S on March 20, 2014. On March 31, 2014 I received by purchase or so I thought. They sent me 2 White Otterbox Defender cases. I called to get this resolved and Paul at customer service said that they need to generate more complaints before they could talk to their vendor to have them resolve the issue. After nearly two weeks of back and forth email with Paul I got no where. I then talked to Andi and she was completely useless. I then talked to Michael who is supposedly highest on the “food chain” and he said that all they can do to resolve this is to issue a refund. To receive this refund which may take up to 30 days, I first must send the white cases back to Groupon. So after nearly three weeks from my initial purchase I still don’t have what I ordered and Groupon refuses to make it right. In my opinion this is the absolute worst way for them to treat a customer. I would suggest that nobody use Groupon to purchase goods because you have absolutely no recourse whatsoever if you don’t get what you ordered.

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Krista Colucci March 6, 2014 at 11:53 am

I have been waiting for a refund for since OCTOBER of 2013 and have been completely SCAMMED by Groupon! I have had several bogus refund reference numbers given to me by customer service as a way of “proving” that Groupon actually refunded the money… and have been to the bank in person 3 times!! only to be told that the numbers don’t “mean” anything and that they have NO REFUND coming from Groupon into our account, We have gone to the bank Manager! who assured us that there has NEVER been any refund issued to us. I’m sick and tired of chasing down my money! I WANT MY REFUND!!

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Lana March 17, 2014 at 4:26 pm

I don’t work for Groupon but as an active member for several years I have never had a problem being reimbursed. However, the money doesn’t go back into your bank account, but into your “Groupon Bucks” account, which you can check under “My Groupons”. You were probably given a credit and have been looking in the wrong place. Just saying…

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Liina Wrubklewski May 12, 2014 at 11:17 am

Oh my God, I thought I was the only one. I have the same thing going on since last year and still waiting for it. They gave me ARN numbers and my bank has no idea what they are. I asked my bank to treat it as scam. I cannot wait for the next class action law suit to join in

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Michele March 5, 2014 at 7:19 am

I am from California but I am currently living in England. I purchased a very nice bed through Groupon UK. The bed that arrived was not the bed I ordered because they had run out of that bed. Bait and switch. I was outraged that a company could just send an alternative product — I thought it was a UK thing, poor customer service. But it turns out it’s a Groupon thing — steeling from people all over the world. Wow — how do the executives of this company sleep! Very well, I am sure with over $20 million in two years for Mr Holden and over $10 million in two years for Mr Totty. I’ve just donated £195 ($300) to the executives of Groupon.

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Pat Ware February 12, 2014 at 9:23 am

This is the worst uncaring customer service company I have ever dealt with. I have never never been treated or talk to by your staff. How do you think tour company will grow if you do not have excellent customer service and people who care. You need to regroup your training. I was on the phone with Groupon for 6 hrs and never got my deal done, no call backs, on hold for hours at the time. wasted my entire day

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Doreen December 27, 2013 at 6:59 pm

I purchased tickets for a concert. They sold over 400 tickets and I purchased mine at 120 tickets sold. I received the very last 2 seats in the venue. I think I had a reasonable expectation to get seats better than the 300 people that purchased tickets after I did. Customer service is ABSOLUTELY NO HELP I got the standard sorry but nothing we can do speech. Someone should explain how this happened.
Complaint #20761394.

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Nicole Swift December 18, 2013 at 3:58 pm

My name is Nicole. Please call me back about a recent purchase on group on.
My cell is 908 461 XXXX. This is an urgent matter.

Thank you.
Nicole Swift

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dick burkhalter December 2, 2013 at 6:13 pm

Groupon has rip us off also. We ordered a window washing company who never showed up. Upon complaining they issued a credit to my groupon account, not to my credit card as requested. After 6 e-mails they still refuse. Now we are taking them to Small Claims Court for STEALING OUR FUNDS because we will never use them again.

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Eric Haber November 29, 2013 at 7:55 pm

I bought my daughter an ASUS laptop/notebook last week for 245 dollars.. it said it is 17.3 on the ad. I bought it. It HAS IT in the groupon to be 17.3.. then I found out it was being delivered as a 15.6 inch laptop with lesser capability. So they lied, baited and switched the item. Did not even apologize.. just changed my order. When I complained, it looks as if they cancelled it totally. I am contacting Eric Lefkofsky who is a friend of a friend (I am a ceo as well) and I plan on having someones head. I don’t have time to screw around with this crap. Number 1, it is illegal to post something which is not the item. Secondly it is even more illegal and is a felony to defraud, and to change the item and send something different. Either they make this right or I will have my legal team calling them. I can afford any price on a computer.. this is only 245 but it is the fact that they are defrauding customers which is illegal.

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cathey cothran January 13, 2014 at 2:41 pm

Mr. Haber – I would like to know if you ever got to speak with the right person at Groupon to resolve the laptop/notebook issue you mention above? This Christmas I purchased 2 beats by Dr. Dre Wireless Headphones and they are not the item the manufacturer sells which indicates to me Groupon is operating under false representation policies. Like you, it’s not the $229 I paid for the product to Groupon but the advertising clearly states that there is a 1 year manufacturer’s warranty on each of these. When both headphones arrived they were clearly not the same item – one was a current product and the other was Dr. Dre’s Wireless Headphones from 3+ years ago so it was not the same as sold by the manufacturer and the manufacturer won’t take it back. Please let me know if you received any satisfaction and who you recommend I contact to get the same. Thanks for any recommendations you may offer on this matter. Maybe since you know the CEO of Groupon (Eric Lefkofsky) they might have responded to you.

Cathey Cothran

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Terry sellmer October 24, 2013 at 8:01 pm

No one at Groupon can fix their own error and seem to be ok with that! Please read below and beware of Groupon deals!!

This was taken care of through your customer service number on oct 7. She refunded the four tickets and said everything was taken care of and I could print the tickets on oct 8, which I did. The tickets are for two 4 year olds birthday and they were given the tickets! I would not have known about your error had I not purchased another groupon today and inquired why I was only charged half of what I should have been. I was told I had a credit in my groupon acct for the tickets that were not suppose to be refunded. See the numerous emails associated with this problem and in each one I said I WANT the three tickets for 12/8 at 3:30! After the email today I again phoned customer service and spoke with Ashlea who said she would forward to the resolution center.

Basically:
I purchased 3 tickets for 12/8/13 at 3:30 for $45

Groupon charged me for 7 tickets totaling $105

Groupon refunded the 4 ticket for a total of $60. Which was correct.

Now I found out groupon, for some unknown reason, cancelled the 3 tickets that I already gave as a gift and credited my groupon account.

This is ridiculous and unacceptable! I am forwarding this to everyone at groupon for a quick resolution. I would prefer that Mani not have anything to do with taking care of this because they obviously do not know what they are doing. However the rep I spoke with on 10/7 took care of it over the phone in 3 minutes…. Or so I thought.

Please correct and contact me as I have already given this as a gift!

This was in response to the email below!

On Oct 24, 2013, at 4:34 AM, Groupon Support wrote:

## Reply above this line ##
Hi Terry,

I apologize for any trouble.

I double checked to see that we have refunded all of your 7 tickets by mistake. To be honest with you we tried our best to reinstate the tickets. However, according to the contract we have with ticketmaster and the deal being sold out, we were unable to reinstate the Groupons. We understand that this was an error on our part and we sincerely apologize for this mistake.

The refund of $45 has been issued in Groupon Bucks to your account for one of your order. Groupon Bucks apply automatically to future purchases and never expire. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.

Once again please accept our sincere apologies.

Regards,

Mani S
Groupon Customer Support

Message-Id:JM7Z2MPJ_5268dba2db1d3_4a163fcd66ac67b4455669c_sprut

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terry sellmer November 6, 2013 at 11:11 am

I recently had a terrible experience with Groupon and posted my comments on this thread. I wanted to update those comments with my renewed faith in Groupon Customer Service. I was personally contacted by Laura, Customer Support Area Manager by phone and email. While I was extremely upset over how this was initially handled, I am very impressed that she actually took the time to look at the situation. She took the time to review what happened and she took the time to come up with a more than suitable way to correct the problem. If someone from a large company can “take the time” to provide personal service and not just a “canned response” they go to the top of my list.
Thanks Laura for your excellent customer service!

Terry Sellmer

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David Sawyer October 22, 2013 at 5:37 pm

I ordered a Groupon deal for a San Diego Hotel for two nights and when I arrived I found the hotel to be old, shabby and dirty. There was even a woman dumpster diving outside the entrance to my room. It was certainly not as advertised. I put my suitcase in the room since I had to get to a wedding rehearsal and came back a few hours later to check out. I complained to the manager and was told that since I was checking out late I could only get refunded for one night. However, I would have to contact Groupon for my refund. Instead of refunding cash they put Groupon Bucks in my Groupon account. I ended up spending nearly $300 more for a last minute room in a decent hotel. I have no interest in Groupon Bucks. What I want is a full cash refund for two nights put back into my bank account. I realize Groupon has no say in how the hotel representative itself but they should stand behind their customers when there is a problem. (200127149)

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Jordan Vogul September 28, 2013 at 9:23 am

Item # 196451196 – this is the 6th email from you & completely unacceptable. I am asking you to stand behind your product & services, please respond timely & appropriately.

Hi Jordan,

I’m sorry for any trouble.

According to your tracking number, the item has been returned to its original sender. You can see more information about your shipment here: 9274899998433657453752

Unfortunately, as the deal has ended, we are not able to offer replacements or reship items. I’m very sorry for any inconvenience this may cause. I’ve gone ahead and issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.

Thanks for your understanding. Please let me know if there’s anything else I can help you with.

Regards,

Bharat Sabnani
Groupon Customer Support

Message-Id:HM5DZJM2

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Len Sager September 20, 2013 at 7:03 pm

My reference number is: (#3104447).

You charged me for the item that was never delivered because your delivery company couldn’t find the address, then you tell me if I want it:

I HAVE TO PICK IT UP IN A WAREHOUSE!

It included free delivery!

Buying at Groupon? Think twice. Maybe more than twice ….

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Martin Weisberger August 23, 2013 at 7:41 pm

Sucks Sucks BIG TIME When i finish here I will be posting to your review section and it wont be pretty. This is over a 5 dollar worth coupon i did not recieve from you . You may keep my 5$ and you can give it to your CEO to wipe his As_ with. I will never use this site for anything but negitive posts and i will do so both on Mondays and Fridays of each week. This is over 5$ you could have rectified in minutes. M.W

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Charlyne Steele August 2, 2013 at 5:54 pm

I have not received a reply from you regarding my Groupon #664-TC. Again, I tried and tried and tried to use this offer. Every time I phoned for reservations, as soon as they knew I had a Groupon, they had no reservations available. I was met with hostility every time I spoke to anyone there. Each time, I was told, “you should’ve phoned sooner” and, each time, when I told them that I had phoned earlier, they rudely told me they had no open reservations! I’ve never been treated so rudely. My daughters gave me this Groupon as a gift and I never was allowed to use it!!!! What can you do? I’d prefer a refund, at this point. I don’t care to deal with these people, ever again. As I said, I tried so many times to get reservations and was only treated as if I was trying to get something for nothing! Please, advise. Thank you!, Charlyne Steele

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Dawn Stanley August 1, 2013 at 2:06 pm

I have call 3 times and asked the customer service dept.to send me my voucher for the groupon I bought on 07/06/13 for $64.00. 3x’s they said they will send it, I have checked my spam and my email and STILL HAVE NOT RECEIVED IT. Please look into this and if for some reason it will not go to my email, please send it to my phone 520 907-6991. I have had hacker’s recently get into my computer and am having issues with it. Or mail it to 7925 N. Panamint Dr. Tucson AZ. 85743. Thank you.

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Monick Smith May 27, 2013 at 3:19 pm

I am not sure the type of business Groupon operates but it is not becoming. I have been trying to connect with all the numbers provided for customer service, and head quarters but to no avail. I have a Getaway Coupon that will be expiring May 31, 2013 I have been trying to find out which number should I contact for booking the flight and which for the hotel but to absolutely no avail. It is now a joke everytime I call your customer service numbers there is a recording that the “ball had dropped damage the building but luckily you guys have glue…and it keeps going on. Then call will be returned January 2. We are now in May. Please get your act together and treat your customer who provide support by using Groupon in a more respectable manner. This is my first risk I have taken and I am shocked at the service received.

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Lisa Nunez May 3, 2013 at 11:34 pm

After reading all of these complaints, it appears to be a waste of time. I guess the only thing left is to file a complaint in Small Claims Court to get my refund for expired Groupons. I will never buy a Groupon again and will share my complaints with others.
You are all right, Groupon does not honor their printed word, and they do not return responses from their complaint website, which says 24 hour response.

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Mauricio de la O April 19, 2013 at 1:07 pm

I was hoping to find something helpfull here. Apparently the service in the US is as poor as it is in Mexico. I have sent three requests within two weeks to customer service and haven’t received any feedback yet. Telephone lines do not work either.

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Ana March 23, 2013 at 11:15 am

I am trying to contact groupon for a week now, and they have not return my emails (not even mentioning that they phone lines NEVER work)
I don’t even know how that is legal, a business without customer support over the phone!!!!
I need a refund for something that I have buy and the times were wrong posted, me and my friend lost a day of work, paid parking, gas, and when at the place the time was wrong!

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Kathy March 22, 2013 at 8:16 pm

I was unable to use my groupon for a haircut due to the fact that my mother who lived out of state fell in mid November, 2 weeks after I purchased the groupon. I have spend the past 4 months weekly traveling to help care for her until her death in mid February. Now the coupon expires on 4/9 and there are no appointments available. I offered to send in documentation. Customer support suggested that I give the coupon to someone else.
“Customer support” is the wrong name for this department.

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R Coleman February 27, 2013 at 4:05 pm

Who do you complain to when your complaint is Groupon’s “customer service”? It seems impossible to find usable contact info for Groupon’s corporate offices. Are they hiding?
My mother purchased a spa package for me, for CHRISTMAS. The Groupon expired the end of Jan, so I attempted to make an appointment a week earlier. I was told that the spa was so busy (due to the Groupon) that they had no openings and by the time they did, the Groupon would have expired so I would lose the package. After arguing for some time I was told (rudely) that the Groupon had been out for 6 months and if people waited until it was about to expire it was our own faults (um, I’d had the Groupon 3 weeks!) I was also told they had extended the Groupon once already (a week!) I argued that I was free to come in on any of the 7 days before the expiration, and if they couldn’t fit me in they should honor the Groupon (as other businesses do) and keep the business they acquired by doing the Groupon in the first place. I also argued the legality of extending the expiration for some customers and not others. No joy.
I was informed by a very nice Groupon rep that it was their policy that if the customer tried to make an appointment within the Groupon’s validity the business was required to honor the Groupon regardless. She said that this business in particular was aware of this as Groupon were having the same issues with other customers. I was promised they would contact the business to see if they would adhere to the policy and I would hear from them via email and telephone within a few days. Two weeks – nothing. A second phone call to Groupon was “disconnected”. An immediate third – couldn’t find any notes on my issue. I requested to speak with a manager, at which point the rep told me the manager had “found” the notes and assured me that they would “escalate” the issue and I would hear from them in no later than two business days (not allowing me to personally speak with a manager). Surprise – nothing. My mother finally called and the rep didn’t want to do anything but issue a refund. When challenged about Groupon’s apparent disregard for customer SERVICE and the fact that this was a CHRISTMAS present, the rep told my mother that I had hung up on them on the 2nd call! Strange that I would do that and call back immediately!
Bye bye Christmas present…it seems Groupon didn’t do a THING about Spa Escape in Temecula’s refusal to honor the Groupon, or think we deserved so much as a call/email back.
I must say we have purchased many Groupons – unfortunately this is the 2nd time this has occured. Spreebird anyone? Amazon local deals…Living Social…

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Dianne February 18, 2013 at 6:07 pm

I purchased a Groupon for 2 nights and boatride to Catalina. Total of groupon was charged PLUS an additional hotel surcharge that was supposed to be charged when groupon was redeemed which is more than a month from now (April 22, 2013) I called the hotel and they disagreed so I canceled the reservations and the hotel agreed to refund the charge. So I proceeded to contact Groupon for a refund for the deal as I no longer want to deal with that hotel and the person from Groupon support said I wasn’t eligible because it was more than 7 days since I bought it( Jan 23,2013) well I had no idea they immediatly charged me until I got my statement and I contacted Groupon the day after I got it. Please resolve this.

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Toni Ray February 15, 2013 at 8:54 pm

Hi I purchased a groupon for a dentist deal last summer. I am not satisfied with customer service from groupon & the dentist company. I have repeatedly ask for a refund because of the lack of assistants. Hopefully someone in this office can solve this issue. This experience has deterred me away from shopping on groupon.

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Gary Hatch January 22, 2013 at 12:40 pm

To whom it may concern,
This is directed to the executive offices of Groupon.
My wife and I have been loyal customers of Groupon for some time now, appreciating and enjoying the many great deals we have found from time to time. That being said, I was greatly disappointed when checking my morning news to discover that Groupon has decided to cancel all of it’s gun related deals, this being mandated, according to the report, from your CEO, Andrew Mason. I am a gun owner who enjoys the sport of hunting and shooting, and, I have many many friends who are, likewise. Be advised that in as Groupon has chosen to take this offensive liberal stance, I will be canceling my interest in dealing with Groupon, too. And you can be sure once this gets out on Facebook and Twitter, I will not be the only one to do so, as there are many many people in this country who enjoy collecting, shooting and hunting with guns. This just has to be one of the most boneheaded, stupid, illogical suicidal business moves any company could have ever made; alienating a huge swath of people who bring in enormous amounts of money for Groupon. But, if the people that run the business at Groupon, such as Andrew Mason, are truly this stupid not to foresee the consequences of their actions before pulling a stunt like this, then they truly deserve to bear the full consequences of their actions. The people you have offended by this action will respond accordingly, of that you can be quite sure!
Respectfully, Gary L. Hatch

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Jonathan Williams January 18, 2013 at 3:36 pm

I don’t know what kind of business you guys are running but I have contacted the Charlotte rep 3 times and in two weeks no response. I also called the corporate phone and the message machine is full and no one will answer.

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