Grocery Outlet Corporate Office - Corporate Offices & Headquarters

Grocery Outlet Corporate Office

How would you rate your experience with Grocery Outlet ?

[Total: 0    Average: 0/5]

Grocery Outlet Corporate Office Address

Grocery Outlet, Inc.
5650 Hollis Street
Emeryville, California 94608

Contact Grocery Outlet

Phone Number: (510) 845-1999
Fax Number: (510) 845-7869
Website: https://groceryoutlet.com/
Email: Email Grocery Outlet

Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Executives

CEO: MacGregor Read & Eric Lindberg
CFO: Charles Bracher
COO: Steven Read

Grocery Outlet History

Grocery Outlet was founded in 1946 in San Francisco, California, by  James Read, who purchased surplus government food and resold the items in rented vacant stores in and around the greater San Francisco area. Originally called Cannery Sales, the company changed its name in 1970 to Canned Foods, which was changed again in 1987 to Grocery Outlet, when James sons, Steven and Peter, took over the company.

Today, Grocery Outlet has approximately 265 locations in 4 states. The company buys overstock and closeout items directly from manufacturers. Also offered are fresh produce and meat. Some consumers have complained that Grocery Outlet sells items that are at or just past their expiration dates. CEO’s state that these dates are usually “best if eaten before” and not “will go bad by” dates. All items are pulled 7 days after their expiration dates.

The company was acquired by Hellman & Friedman, LLC, in 2014, but is operated by the Read family. Headquarters are now located in Emeryville, California.

{ 1 comment… read it below or add one }

Shellie Schenck October 30, 2017 at 2:32 pm

Dear Grocery Outlet Headquarters;
My name is Shellie Schenck, a resident of Oregon City, OR..
I apologize for me writing you in regards to a complaint I have about your cashier Tim and the female manager who were both on the night shift lastnight at the Oregon City Grocery Outlet store #72.
I brought my mom, Gwenda Praus to do her weekly shopping at the OC store yesterday on Sunday, October 29, 2017 around 5:30 pm.. Along with her purchases, she had selected 6 calenders, each priced at .99 cents. After we got to her apt. in Oregon City, my mom had checked her receipt as she always does so to make certain that all items purchased were accounted for.
Upon looking over her receipt, she noticed that Tim the cashier 0702 had mistakenly charged her for 7 calenders. This was transaction #0097.
So my husband Dave called the manager to let her know about the mistake. She placed him on hold and once she got back to him, she told him that she talked with Tim about this and that Tim told her that he counted each calender one at a time as he bagged each one, and that all 7 calenders were in the bag and none were left behind. So she suggested that we search for the 7th calender, as we already did. We searched in our car, recounted the calenders I don’t know how many times, and looked in her apt. where the calenders were placed. But there was not a missing calender.
So I placed all 6 calenders back in the bag with the receipt, Dave and I went back to the store and went into Tim’s checkout lane, where we both waited to be next. Tim did not ackowledge either of us until he was finished with his customer. I then walked up to him and explained that he mistakenly charged us for 7 calenders as my mom only purchased 6 and so to make it easier, we will gladly go choose a 7th calender. Tim told me that as he rang up each calender individually as he placed them into the bag.
I asked him to please speak with the manager. She then came up to me and told me the same thing. I told her that I apologize for this but Tim did make a mistake and counted them wrong and that I will gladly go pick out another one just to save her the hassle of a return. She then argued with me by repeating the same thing and that when a cashier tells a customer and the manager how he rang up and counted each item and that there was no calender left at the checkout lane, then it is not the cashier’s responsibility for the missing calender. I bit my tongue and told her I understand but my mom did not select 7 calenders. So she then AGAIN told me the same thing, but then told me that she will LET me go pick out another calender and the entire time after that, she kept on and on and on about it having not been Tim’s fault as he counted and bagged each one correctly and so now she is going to have to do a charge off. I think that’s how she worded it. Ughh….
I selected a calender and thanked her and left. My husband then searched in a couple of the carts upon leaving to the car, but nothing. So got back to my mom’s with the calenders, I handed her the bag with the receipt. My mom was confused as she was looking the receipt over and told me that she only sees one calender marked on the receipt.
I took the receipt and looked it over and I asked her what the problem was because there were 7 calenders rang on it. She told me that the manager and the cashier had both told me and Dave that Tim said he rang each calender up individually. I then was flabbergasted because on the receipt it only says 2015 Calenders, 7 @ .99 totalling 6.93.
I wanted so much to call the manager back and tell her this, but then decided to contact Headquarters, the appropriate way. I am a front end Cashier at the Oregon City Fred Meyer store #242 going on 30 years in May. I never treat my customers like this nor argue with them and that if there is an issue I am not able to solve, then I will make certain that management will do so. I also never make my customers feel like a criminal and a liar.
I was making fun plans during my shopping trip with my mom to be at the OC Outlet store as your items and prices are amazingly affordable. But something like this will detour me AGAIN from being a regular customer there again.
I truly hope that this ordeal is handled appropriately. We all make mistakes and we all need to take into consideration that either party, cashier and the customer, are right and wrong. And just because Tim said one thing does not mean that he rang the calenders up correctly or as he said. I having been a long time cashier myself, always listen to my customers and do not suspision otherwise.
Again, I sincerely apologize for this. But I believe in courteousness and fairness. If there are security camers in that store, then please by all means, research this transaction.
If we did make the mistake, I hope a 7th calender is accounted for. But upon leaving the store, I told the manager that my mom is handicapped and very honest. So if we should find an extra calender, then we WILL bring it to the store. But honestly, there isn’t.

Thank You,
~Shellie Schenck~

Reply

Leave a Comment

Want to make sure Grocery Outlet sees your comment or complaint?

Share your experience to get more attention.


Previous post:

Next post: