Great Clips Corporate Office - COHQ

Great Clips Corporate Office

How would you rate your experience with Great Clips ?

[Total: 6    Average: 2.8/5]

Great Clips Corporate Office Address

Great Clips, Inc.
4400 West 78th Street, Suite 700
Minneapolis, Minnesota 55435

Contact Great Clips

Phone Number: (952) 746-6400
Fax Number: (952) 844-3444
Website: http://www.greatclips.com/
Email: Email Great Clips

Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Executives

CEO: Rhoda Olsen
CFO: Steve Hockett
COO: Ray Barton

Great Clips History

Great Clips was originally founded as Super Clips in September of 1982 by Steve Lemmon and David Rubenzer, near the University of Minnesota. Lemmon and Rubenzer wanted to operate a no-frills type of hair cutting salon that would appeal to students and those who wanted a great haircut but did not want to pay for a fancy shop.

The company began offering franchises in late 1983. Great Clips has 3,700 locations across the U.S. and employs more than 30,000 hair stylists.  The company had $1.03 billion in revenue in 2013.

Great Clips is listed as #13 on the Entrepreneur list of Top Fastest Growing Franchises in America. The company offers veterans discounts off of their first store franchise fee and has third party sources to help cover start up costs, inventory, and equipment.

{ 19 comments… read them below or add one }

Christine January 12, 2018 at 4:09 pm

Hello,
I have been calling your customer service department and also emailing them since 12/19/17. I want to buy a haircut discount card. The cards have been sold out at all of my local salons and there’s no option on your website to order and pay for one online. I was told by your customer service department that my contact information would be sent to the ‘appropriate person at the corporate offices’ who handles such requests. But nobody has ever called me back. I have called customer service numerous times and they keep telling me someone will call me back, but again nobody has. It’s been almost a month already. How long do customers have to wait to receive help for a simple request? I’m extremely frustrated. I have been a loyal customer for years. Doesn’t Great Clips care? Why can’t someone call me back to handle my request? I even tried calling a different phone # I found online and they referred me back to the same customer service dept. Please someone call me back and help.

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Richard L Palmer December 19, 2017 at 4:31 pm

THANK YOU TYPHOID STEPHANIE!!! She works at GREAT CLIPS, 4737 East Greenway RD, in Phoenix. Southeast corner of Tatum and Greenway. On Monday, December 18th, I went for a haircut at Great Clips where I have gone for over twenty years. I was unfortunate enough to draw TYPHOID STEPHANIE! Halfway through the haircut she coughed a couple of times and snorted her runny nose!! I asked her if she was sick to which she replied, “I am a little sick.” I told her that would have been nice to know before I allowed you to cut my hair! I asked her why she was at work if she was sick and she stated, “Somebody has to work!” Then I told her I would be very pissed off if I get sick because of her. She told me she was not contagious! What is she doing cutting hair if she is a Doctor?? BULLS**T!!! Fast forward twenty-four hour!! I now have one congested lung, raspy throat and sinus drainage!! MERRY F-ING CHRISTMAS TYPHOID STEPHANIE, AND HER UNCONCERNED MANAGER SOPHIE!! If anyone needs a haircut I would strongly think twice before going to the Tatum and Greenway Great Clips location. This was also posted on Facebook!!

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eric in alaska November 5, 2017 at 10:03 pm

pretty convenient your not registerd with the better buisness bureau. im a sole propriater hairstylist who needed $ because of alaska’s recession in 2016-17. i love people and hair and your company welcomed me aboard. not once until i was forced to take continuing education 5 months later did your company produce a manual on acceptable attire. 3-4 different managers during this time. each with their own personal opinionon how to dress me like a ken doll. a 35 yr old professional male getting in trouble almost weekly. afraid everyday that i would get pulled aside and dogged about my attire. “your shoe laces dont match your buttons. your black isnt black enough. you cant wear a matte finish on those pants it has to be satin.” finally, after the harrasement from managers, coworkers, the franchise owner brent, and the district educater from seattle did your company produce a written manual. not only clothing harassment, but also told i was never good enough because i never produced your computors calculated #’s. to top it off you raised your haircut price which lowered from my potental tip with no increase in hourly wage. your corperation did nothing but harass,belittle and cheat. stylist get treated like worthless whores and customers get treated like an inconvience. and to ice the cake, my last manager has called twice to get me back. sports clips offers 11 to start. your corperation is headed for bankrupcy cause we’re people not a #.

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anonymous October 26, 2017 at 3:21 pm

I want to know how Great Clips Franchisees can get away with paying their stylists so little. I have never in my entire career made less than 40% of my revenue, but here, in the greater Phoenix area, I make less than 20%. It’s just so shameful how little they value their employees to fill their own pockets. Without the stylists they wouldn’t be making any money!

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Wanda Whaley October 20, 2017 at 9:46 am

I went to your Great Clips location at Hanover center in Wilmington, NC, yesterday (10-19-2017). I went because I had taken my grandson there on his 16th birthday, for a cut. He liked his cut & so did I. So a couple of weeks later I decided to go there for a cut. It was a young guy who did my cut. Good cut, for $12.00 and fast, only about 15 minutes, which is very important to me because I work with Armed Forces Benefits at Camp Lejeune & Fort Bragg, NC, helping military personnel sigh up for benefits that are available for them. So my time is very important. So yesterday I had taken off to go take care of some business, including getting another hair cut. I walked in, didn’t see the young man who did the cut before. So I decided to let the girl who became available first do the cut. I told her I wanted the $12 cut. When I sat down she started spraying my hair with water. I asked if she didn’t do dry cuts. She said she had to wet my hair because I had so much hair spray in it. That was a lie because I had just washed my hair the night before and styled it myself yesterday morning & used just a little hair spray, ( I don’t like spray). So she had me in a situation with my hair wet that I didn’t want to go out in public to the other places I needed to go. So she blow dried it which make it look even more horrible. She said she could use a curling iron to make it look better. I asked how much. I understood her to say $2.00. I said OK. ( I will tell you I can’t here real well & she spoke so low I had to ask her to repeat things she was saying) The bottom line is I wound up being charged $27.00 for a cut I was expecting to pay $12.00 for. On top of that she tried to sell me a can of spray for $18.00. I DON’T THINK SO!!!!!!!! SO, I didn’t want to make a scene in front of other customers, so I just paid and left. But, driving across town to Home Depot, I kept thinking of how I had been taken, so I called back, talked to the manager. I told her the situation and asked to have the $15.00 over charge sent to me. SO I WANT THE $15.00 SENT TO ME ASAP. WANDA WHALEY

CHINQUAPIN, NC 28521
910-289-XXXX
WMWHALEY01@ YAHOO.COM

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johnny carroll October 17, 2017 at 12:43 pm

sorry s**t

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johnny carroll October 17, 2017 at 12:41 pm

denver nc no matter how long you wait people can come in that did the compter sign up they go in front of you like they are more inportant than you this is total bulls**t and i have never been offered a vertan discount but dont worry i will never go back to this place

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Betty Barber October 3, 2017 at 12:43 pm

My husband was at a Great Clip in Clarkston MI on Sasabawa Road. We were a walk-in. They took his name and said there were two people ahead of him. When we went in there was no one waiting. A lady came in with a little boy, they took him. Then a man came in and they took him because as we found out they had registered on line. We could have sat there all day before my husband got his hair cut. The sign on the window says “walk-ins welcome.” That is false advertising they should take that off the window. Unless you register on-line you have to wait while those people are taken care of. We have been going to this Great Clip for a long time but no more. I will let my friends know that unless you register on-line you will be waiting a long time. I normally do not complain but this really upset both of us.

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Jessica Nelson September 27, 2017 at 7:34 am

My five year old son and I get a monthly haircut at the Twin Creeks, Bellevue location in Nebraska. For the second time, the same hair stylist told us in a rude manner that we may not bring food into the salon. I get it, no food or drinks in the salon. I looked for a trash can outside of the salon to thrown away the 3/4 eaten cone before we entered the facility. There were no cans available outside or even directly inside of the salon. I do not feel that I need to be treated like a child in front of other paying customers when it comes to entering a hair salon. I will never visit this salon again. Suggestion- place a trash can outside of your place of business and try talking to adults like you are an adult yourself.

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Charles Goodacre September 7, 2017 at 9:24 am

On 9/6/2017 took my 6 year old grandson for a haircut at the Katy Hiwy,Houston Texas (bunker hill shopping center) GreatClips Location. Upon entering we sat down and waited for someone to help us. After about 5 minutes, asked the first person( tall, thin, long haired women at the first chair on the left) how long the wait would be(3 people waiting inside one person outside). Her reply in a very nasty tone, ” have a seat, I’ll be with you when I’m done.” While waiting’ an elderly women with a walking stick( wasn’t to steady on her feet) had just finished getting her hair done by the 2nd person working(only 2 people working). While standing at the counter waiting to pay, she is informed by the person that cut her hair that her co-worker will collect the money. After about 15 minutes standing there, she finally decided to sit and wait,not being addressed by the first employee. We waited another 10 minutes and decided to leave, still the elderly customer was still waiting to pay. Upon leaving I asked the first employee her name and the owners name, she totally ignored me. Upon leaving the customer outside states to me that he was waiting over an hour, and that he doesn’t want the first one cutting his hair, says she is rude and nasty. We did go to another Grand Clips(greissnor Rd). located about 2 1/2 miles from this place, treated like a human being and gave a nice haircut for my grandson

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Mary Escobar September 2, 2017 at 8:52 pm

read the email sent to customer service sent by me today

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Rick Egan August 25, 2017 at 10:47 am

To customer service,

I would like to issue a complaint regarding your salon at Arbor Lakes, in Maple Grove, MN.
Please have someone call me directly at 612-232-XXXX. I am not happy with the service provided or the way that Management has treated some of their employees.

Thank you,
Rick Egan

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Robert Schlemm August 5, 2017 at 3:59 pm

The most important question your franchisees can ask their customers is HOW DID WE SEVE YOU?
We would like to work with you to offer all of your franchises a great and affordable customer experience/retention service. How did we serve you? Inc. will design, host, manage, and track these custom on line surveys for each franchisee (specific to their area). All surveys are reviewed by REAL PROPLE NOT A COMUTER ALGORTHM. In addition this tool also incorporates a way for each franchisee to provide a coupon/reward for their those clients who have filled out the survey.
For less than the price of a gourmet cup of coffee per day each franchisee can obtain valuable customer feed back to help drive their business to success.
For more information go on line to How did we serve you.com
Or contact me directly:
Robert G. Schlemm RN, BA CEO
Schlemm Specialty Consulting, LLC
How did we serve you? Inc. Independent Rep
robert.schlemm at gmail.com
414-339-4496
YOUR KEY TO SUCESS

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Ken August 4, 2017 at 11:52 am

Sorry, but never in my life have I had such a piss pore haircut, I went into great clips in Greenville, Mi. This morning for a haircut because my wife was unable to cut my hair this time around, I asked for a trim, cleaned up maybe alittle shorter, when she got done, it wasn’t even close to the same style, she butchered me, my wife who always cuts my hair never went to school for it, and does a million times better job, never again will I get another haircut there…..if you wold call it that, I could not possible give great clips any kind of rating, because it doesn’t go that low

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Allen Brooks August 2, 2017 at 6:35 pm

Answer your emails

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Jasmine July 28, 2017 at 4:53 pm

I was a client at the Great Clips at Forest Park and I want to say that manager Carmall is one of the rudest people I have ever met. She was so unprofessional and she used the N word while I was there which is not what me or my child who is mixed should have to hear as a matter of a fact NO ONE SHOULD HEAR THAT AND NO MANAGER SHOULD EVER SPEAK LIKE THAT! She was loud and tried to force me to buy products from her and I hate my hair cut!! She kept informing people she was the manager and how she did this and she did that, as if it was a one woman show. She talked at her worker like they were beneath her like they were animals. There is NOTHING and I mean NOTHING Great Clips can do to fix this but the world should know what type of people you have working for you in these salons. I would never stereo type a person like that . You really need to reevaluate your choice you made with her as a salon manager because she is going to be the cause of a major lawsuit and the closing of that store it might start with me i contacting everyone!!!!

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Andy June 21, 2017 at 4:19 pm

I need to report the horrible treatment that my wife and 2 sons just received at the Centrum at Crossroads Cary, NC location. I called ahead and spoke to someone and asked if Traci was there today. I was told that she would be there until 3pm today and I asked if we could make an appointment. I was told, no – you can’t make an appointment but you can just show up. So my wife and sons drive the 35 mins from our home to this salon to see Traci. When they arrived, Traci had one person in her chair, so another stylist named Patricia took one boy. They waited for the other boy to be done by Traci (who they went to see). Traci finished the person in the chair, then another customer walked in. Traci took the other customer ahead of my son! Traci said that customer had used the online reservation, but the customer said that he had not done anything online. Traci refused to take my son anyway! My wife had another appointment that she couldn’t wait any longer for, so the other stylist (Patricia) cut my son’s hair.
After all of this, Patricia charged both boys $14 (ages 10 and 6). My wife asked, are you charging both boys $14? Patricia responded, “Yes”. My wife pointed out that the kid’s 10 and under hair cuts are clearly posted on the sign as $12. Patricia still charged $14 each. My wife said, “I can’t stand here and argue about this – I’m going to be late for my doctor’s appointment! Fine, just overcharge me and keep it!” Patricia made no attempt to fix it and processed the over charges.
This is totally unacceptable and we want to make your company aware of this terrible behavior by this salon.

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ELSA WINSETT June 14, 2017 at 1:03 pm

I AM WRITING TO YOU REGARDING THE LOCATION IN LAREDO, TEXAS. THE ONE ON LOOP 20 AND INTERNATIONAL BLVD. I CALLED ON FRIDAY AND WAS TOLD THAT MY FAVORITE HAIRSTYLIST WOULD NOT BE IN UNTIL WEDNESDAY AND SHE TOLD ME SHE WOULD BE IN AT 9:OO AM, NO PROBLEM! MY PROBLEM IS I DROVE OVER 7 MILES FROM THE SOUTHERN PART OF TOWN TO THIS LOCATION IN THE NORTHERN PART OF TOWN. I GOT THERE AT 8:50 AM AND WAITED FOR THEM TO OPEN, AT LEAST 5 CUSTOMERS CAME AND WENT BECAUSE IT WAS PAST 9 AM AND IT WAS STILL CLOSED. IT DID NOT OPEN UNTIL ABOUT 9:35 AM. EVEN THOUGH THE HOURS POSTED SPECIFY IT OPENS AT 9:00 AM. SINCE I HAD TRAVELED ALL THOSE MILES I STILL GOT A CUT….NOT WITH MY FAVORITE HAIRSTYLIST BUT WITH THE ONE AND ONLY ONE WHO SHOWED UP TO WORK AT 9:30.. SHE IS FAIRLY NEW, SHE DID NOT KNOW HOW TO OPERATE THE REGISTER. I PAID FOR MY HAIRCUT AND ADDED 2 SEXY HAIR PRODUCTS THAT ARE ON SPECIAL FOR $10.99 EACH. SHE WAS NOT AWARE OF THE SPECIAL AND I GOT CHARGED REGULAR PRICE MY TICKET NUMBER IS 138390 DATED TODAY 6/14/17. SHE COULD NOT CREDIT MY CARD AND NOW I HAVE TO MAKE ANOTHER TRIP TO GET A CREDIT OF $17.96! IT IS NOT A BAD HAIRCUT THAT IS GOING TO DO YOU IN, IT THE BAD MANAGEMENT. NOT ONLY WAS SHE THE ONLY EMPLOYEE THERE AT 9:35 BUT IT WAS 10:00 AM WHEN I LEFT AND NO ONE ELSE HAD SHOWN UP. DO YOU KNOW YOU ARE PUTTING HER AT RISK! SOMEONE CAN GO IN THERE AND ROB THE STORE, SHOOT HER OR BEAT HER AND NO ONE IS THERE TO HELP PREVENT IT OR HELP HER. I AM VERY, VERY DISSATISFIED WITH THE SERVICE!

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Eleni November 30, 2016 at 4:54 pm

I would like to know if you have jobs like a secret shopper.I would love to go to the different shops and make sure there clean and perfetional.if you don’t have this you should. Please confided me. Thank you

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