Gold's Gym Corporate Office - COHQ

Gold’s Gym Corporate Office

How would you rate your experience with Gold's Gym ?

[Total: 15    Average: 1.1/5]

Gold's Gym Corporate Office Address

Gold's Gym International, Inc.
125 E John Carpenter FWYSuite 1300
Irving, TX 75062

Contact Gold's Gym

Phone Number: (214) 574-4653
Fax Number: (703) 645-8812
Email: Email Gold's Gym

Gold's Gym Facts

Date Founded:
Founding Location:
Number of Employees:

Gold's Gym Executives

CEO: Jim Snow
CFO: Aaron Watkins
COO: Todd Scartozzi

Gold's Gym History

Gold’s Gym is a wholly owned subsidiary of TRT Holdings.

Gold’s Gym was founded in 1965 by Joe Gold in Venice Beach, California.

In 1970, Gold sold the gym for $50,000.

In 1977, the gym is sold to bodybuilder Ken Sprague.  The movie Pumping Iron featuring Arnold Schwarzenegger is released, providing huge publicity for the gym.

In 1979, the gym is purchased by Pete Mrymkowski, Tim Kimber and Ed Connors.

In 1980, the first franchise opens in San Francisco.

By 1988, there were 270 Gold Gym locations worldwide.

In 1999, the company is purchased by franchisees Kirk and John Galiani.

In 2004, the company is purchased by TRT Holdings, who still own the chain today.

Today, there are over 700 gyms in 42 US states and 30 countries worldwide.



{ 219 comments… read them below or add one }

ALLEN MOOSAKHANIAN March 31, 2018 at 7:30 pm

To whom this may concern,

I was offered the basic membership package of $14.99, I was pleased with that offer, out of curiosity I asked, may I know the difference with the next membership packaged above the $14.99. Christian my representative at the time told me, $19.95. This will get you just an additional towel service which also includes hydro massage sessions. I thought that was a pretty good deal, for just $5.00 more! Not only didn’t I get notification that the Grand Opening for the Glendale, CA Gold’s Gym was delayed for 4 months. Friday, 3/30/2018 I walked to the so-called orientation just to be told there wasn’t going to be a towel service and I had to pay extra for that service. I was shocked and laughed it off, but what can I do? Christian my representative wan’t there. Maybe he quit, but I was rejected of that towel service, which i was glad to pay the extra $5.00. I know it’s not the end of the world, but need to get your staff the right information. Because it really confused me and a few of my friends who signed up to Gold’s Gym with me, we all got denied our towel service. I’m still a member of Gold’s Gym and am still going to give it a try. I honestly don’t like to be lied too, and I’m sure none of you who reads this likes to be lied to either. So please, can I get a right answer??

Thank you for reading,



Hayley Reyell March 23, 2018 at 9:15 am

Golds Gym,

I work for the Sheehy Ford Ashland store and our United Healthcare plan offers a program where they will issue me rewards if I join a qualifying gym and participate at least 12 times a month. The Golds Gym is listed as one of the participating facilities. I have designated it as my facility. In order for me to receive the rewards, a manager of the Golds Gym must email United Heathcare once a month documentation of my visits. I understand you will give me a printout but they will not accept anything from me directly. Please read the attached United Heathcare flyer that they request participants give the fitness centers and let me know if this is something that can be done before I actually consider renewing my membership. I have tried to explain this to Mechanicsville Gym but they don’t understand.

Thank you,

Hayley Reyell


Mildred scott March 17, 2018 at 11:06 am

I have been a member of Gold’s Gym for several years and have been most disappointed with the manager at the Florrisant, MO, location. I have visited a number of locations in the St. Louis area. The other locations are much cleaner and have better equipment He has a bad attitude and disposition and he does not tell the true about fitting things at the gym. Every year the microphone breaks down in the cycling class( in this class the instructor needs a microphone most because the music is loud) and his replied is that he is waiting on the part to come in with is a straight out lie. Last year he did not get the heat repair in the yoga room until the spring and it still does not work properly. In addition, he took his time getting the microphone fitted in the cycling class. Hopefully, I am not wasting my time submitting this complaint. It also difficult to get someone at the corporate office. Maybe I should put a complaint on the BBB website.


Benton Boyd February 22, 2018 at 10:53 pm

Customer service is horrible. Rude, not helpful, nasty, need to be terminated. I think the culture is the problem. I here about Brandon Bean. Brandon do you care?


Denise November 30, 2017 at 3:30 pm

Horrible experience. I have a copy of my phone log with 11 calls trying to get a Lancaster PA membership. Just as many emails. I have MS and got a grant to go for 3 months. I get a bunch of excuses. I just left Manny of Lancaster PA. I went in and said to please give me the email that he just lied and said he sent me. I said to print it. I was very firm but didn’t yell. He said no. I said I’m looking right at the printer. He said there was no paper. Disabled folks money is as good as anyone elses. I said that I’m filing a discrimination suit. As I’m leaving I said I would tell everyone I know about this and he said I could call coroporate and he could call the police??? The police. Wow want a tough guy. I had walked there with sungalsses because of eye surgeries. NEVER in my life have I been treated that bad


Kristina González October 12, 2017 at 5:35 pm

I love Golds Gym trainer Carlos… he is awesome and caring.. his workouts and eating plans were working out for us really good. My issue was when I had to move to El Paso TX. It was an unfortunate situation my family is experiencing. It’s not our fault we had to move, or our fault the franchise doesn’t offer any services here in El Paso. Now I have to pay $1000, money I don’t have, just cause my membership can’t be transfer so I need to cancel with them in Houston. I don’t think it’s fair, we didn’t quit or decided we don’t like the gym, we just had to move. Our Electric company, internet, all our services were cancelled with no extra fee, because they don’t offer services here in El Paso. But Golds Gym wants me to pay $1000 for a buy out. Don’t have the money to pay it, so there goes my credit score. Plus the fact that we struggled for 4weeks for them to tell us at the end that we need to pay all that money. The papers where not even summited till the fifth of this month, we’ve been trying to cancelled since we found out we had to move, the mid of September. By like I said I love the gym, great trainers, great machines, great services and super friendly when trying to get your money but then it all change. I understand a buy out when someone quits or just to lazy to go to the gym, but when a family moves because of unfortunate events their should be a forgiveness or something, specially if we are trying to join the one near our new home, but never mind giving it another chance here. So disappointed in such a big company.


Russ October 9, 2017 at 1:46 pm

I switched from Cherrydale to S. Pleasantburg because of location; however, the music is played much too loud with the treble turned up and distorting — makes me either want to go back to Cherrydale or quite and find another gym.

Second . . . after applying for a front desk position, I have to come to the conclusion that Gold’s Gym is a company with age discrimination. I was told after applying both on the internet Gold’s site and after speaking with S. Pleasantburg manager, that I would hear from them for an interview the following week — I am still waiting for a phone call and an interview. I DO NOT LIKE LIARS!

I wonder if Gold’s would like a lawsuit for discrimination against them?


Russ October 13, 2017 at 6:06 pm

STILL waiting for an apology . . . but do not expect to get one.

The people there are corporate dummies, they do not exhibit any tendencies to think for themselves, nor exhibit any ethical attributes. No wonder this country is going down the drain with this type of mentality. I used to think that Gold’s Gym had some professionalism and decency about them — well, we can’t be right all of the time, can we.

There so-called music is just as offensive — if not more so. Pathetic low-life! Perhaps one too many DUMBells fell on their heads!


Emma September 25, 2017 at 2:14 pm

I live in Aiken,SC. I am a member of Golds Gym. I changed from planet fitness because of the classes that golds offers. Biggest mistake I ever made. The place is disgusting! It’s NEVER clean. Not just a little messy. It’s DISGUSTING!!!! I’ve complained repeatedly. The girls at the counter always apologize and say someone will call. They never do. I wouldn’t recommend this gym to anyone. Obviously the management and owner don’t care.


Russ October 13, 2017 at 6:08 pm

TYPO — THEIR . . . not there.


Marjorie Gardner September 23, 2017 at 10:37 pm

mnursemarjorie at

Dear Leadership team:

A representative of Golds Gym, Calvin Brown, posted an add for membership on a local website – Tri-Cities WA buy, sell, swap. Recently Golds Gym in Kennewick WA was found to be positive for Legionnaires Disease and at least two people had fallen ill. I had posted a concern about public health and asked what had the facilities done to rid the aqua recreational areas of this disease and further questioned if the facilities had been cleared of this highly contagious disease. I felt since Golds Gym members are free to utilize any facility they choose that cross contamination was a considerable risk. Mr. Brown not only did not address my concerns nor answer my questions, he blocked me from the conversation thread.
I am writing to you to report my experience with one of your representatives because this person CLEARLY has no clue of customer service nor risk management. Golds gym is currently facing potential litigation from the customers who fell ill due to Golds Gyms failure to provide hygienic environments resulting in their exposure to a potentially life threatening disease. I thought you might like to be aware.

I would very much like to receive a reply as to my concerns regarding measures taken to correct / resolve the Legionnaires Disease outbreak at the Kennewick, WA Gold’s Gym and how cross contamination to the Richland Gold’s Gym is being prevented.


Larry Guerin August 25, 2017 at 3:38 pm

I am, as of now , a member at Gold’s Gym, Colorado Springs. I am having upcoming knee surgery and had signed up for a 3 month training program. I asked the person, Jill, who was in charge of membership, to cancel my training sessions and knew I had to do it within the 30 day period, which I did, according to her. I did that yet they went ahead and continued my 3 month training, even though I have a cancellation copy right in front of me. My trainer quit unexpectedly then they just gave me another trainer, never asked if this was the person I wanted. The trainer I got is really a nice kid, fairly new to training, but I never was given the opportunity to choose. I liked the facility but now I am really considering just quitting all together. I did try to put a stop payment thru my bank and if this does not work, I’ll eat the $600.00 but will NEVER return to God’s gym again. It’s too bad, they have a nice facility, but from all the complaints it looks like they don’t care. I really hope it works out, I would like to stay but if they play hard ball then I’ll just to go somewhere else…..


Amalitsa Anastasiou August 24, 2017 at 8:16 pm

My name is Amalitsa Anastasiou I joined golds gym in 2013 at the Arcadia location shortly after I joined golds gym I ended up in a wheelchair and was completely disabled And unable to stand or walk.

So I contacted Austin Right the Reginal GM at the time. And he informed me that he would help me and put my gym membership on hold until I could walk again. Well it turns out Austin right never did what he said and then he either got fired or quit Golds gym. So now it’s 2017 and I can now walk again I have contact serval mangers to help me reinstate my gym membership that I paid $500 for that was good from 2013 through 2015.. I got nothing but a bunch of bullshit all of them told me to fax and email them all my disability papers proving that I was disabled and if they would be glad to reinstate my gym membership for two years . I emailed and faxed all of them my disability paperwork and none of them helped me . Finally I got in touch with the regional manager by the name of Ceasar Martinez out of SoCal . Who told me I need to go back to my orthopedic doctor and get a note stating that in 2013 to 2016 I was not able to walk that I was in a wheelchair and not able to attend the gym membership. So even though I faxed him and emailed him 40 pages of documents showing that I was in a wheelchair and that I was completely disabled he still wanted me to get more proof from the doctors in writing saying that I wasn’t able to go to a gym for three years due to the fact that I was in a wheelchair. So I did What Ceasar Martinez told me to do and I got the letter from my doctor. Now Cesar Martinez has told me he has reinstated my gym membership to match my previous gym membership but he only reinstated it for one year. I have now contacted Ceasar Martinez several times to fix his mistake and now he is avoiding me and won’t return my emails or my calls at all. This is beyond messed up can Somone from Golds Gym please help me


Anonymous August 8, 2017 at 2:42 am

I am sending this complaint anonymously because I have made friends with the staff and clients at Gold’s Gym on Patton Ave in Asheville, NC and I do not want to be judged or criticized for causing trouble.
My complaints have been unresolved in a timely manner for at least 3 years! I have complained to the staff and the manager, Katie and it seems as though their hands are tied in getting the gym cleaned and keeping it in decent order. Or they just don’t seem to care!!
I live very close to the Patton Gold’s Gym, but myself and a few others will make the drive to the Oakley Plaza Gold’s to workout. Not because it is all new and shiny. But because they are consistently cleaner -bottom line! The soap dispensers are filled, very little trash on the floor or grossness left from previous bathers. Staff does not walk over a piece of trash on the floor and can seen picking it up or straightening up the equipment floors!
A few examples of the Patton Ave gym from a woman’s point of view. I can’t even imagine what the men’s locker room looks and smells like.

#1 on my list is that the women’s locker room, changing room, toileting area and showers are not kept clean and in disrepair. On most days it’s disgusting when I come in after work or during the day on weekends! For the past 3+ weeks, at least a bathroom stall has had an ‘out of order’ sign hanging from the door.
The automatic soap dispenser where the toilets are has been broken or not filled for weeks! Weekend before last I purchased bottles of antibacterial soap and place them in the bathroom. I thought that management would get the hint! The soap bottles were emptied and thrown out later in the week and still, no soap for us to use in the toileting area at all this week -again!!
Disgustingly unsanitary and inconvenient that we have to go into the dressing area to use the soap there to wash our hands. Unfortunately, it is also very common for at least one of the soap and/or towel dispensers not working or empty.
Toilet paper runs out (4 rolls per dispenser) and little scraps of paper all over the floor where women have tried to dispense the very last segment of tissue. Women come in from the pool and get water all over the place, which makes a horrible mess with wet toilet paper. It’s just as bad as some gas station bathrooms!
I workout for at least 2 hours 4-5 times a week. I see staff go in and out of the bathroom stalls all the time. Not once in all the years that I’ve been going to Patton Ave have I seen a staff member take responsibility to clean, fill or tidy up the bathrooms/dressing areas!!
On several occasions through the years when out of paper towels and soap I was told that the delivery had not come in yet! What?! Are you kidding?! Go to the Dollar Store or WalMart -they are right next door!!! Once I was told that the reason the place was so dirty and bathrooms nasty was because they were having difficulty with the cleaning crews. Rather than let it go on for days, it’s time for management to roll up their sleeves and put on some rubber gloves!

#2 The shower stalls have clumps of hair in the drains, walls and corners of the stalls left from previous days! Mold and mildew in the tile grout!

#3 Does a cleaning crew come in every day? It sure does not seem like it. When the floors get nasty or if someone spills something could a staff member not take a little pride in their workplace to clean it up?
#6 For good hygiene practice I was taught to wipe down my equipment after I am done. This is a huge area of concern, because the bottles are not always filled and paper towels dispensers empty.
Please note. Your staff leads by example. The equipment is not being wiped down when providing personal training sessions and I’ve seen trainers personally workout on the equipment and not wipe them off.
Good hygiene is hard to keep up with in gym, I understand that. However, I feel that I am commenting on very basic hygiene practices.


Dale Glatter August 2, 2017 at 6:28 pm

I work out at Gold’s Gym North CharlestonSC. The maintenance is terrible, toilet has been broken since April, Soap was missing in bathrooms for 3 months, equipment, like flat bench is broken and missing, other equipment is shabby, torn or out of service for months at a time, there are also holes in the walls. I have complained to manager, but to no avail. We have been members since it opened in June 2015. I hope this is not the Gold standard. I understand that franchise are under corporate standards, we have visited other Gold’s gym, that are much older and have found better maintenance.


Linda July 21, 2017 at 9:32 am

You will find my 2nd cancellation form included in this envelope. The first one I signed was in front of one of your employees at the gym who said she would take care of it but then did not take care of it. Nor did she tell me that I would be charged the next payment. When I called after the next payment came out of my checking account, someone looked up my account and told me “oh, well it takes 30 days to cancel”. I was not happy but I understood that. When another payment hit my account today, I called again and they said my account had never been cancelled and that I had to mail the form in myself and that they didn’t know why someone would have let me sign something in the gym to cancel. Either you have poorly trained employees or you have trained them to intentionally mislead your members.
My husband and I have been members at the Aiken, SC gym for over 2 years with a $19.99 auto-deduct payment being made each month, I’m saying this to let you know we were good paying customers. We went in to the Aiken facility to change to the $10 per month membership and only use the main gym which my husband was doing anyway and we were told that we would have to pay an additional $250.00 to do this. This may be your policy but it is, in my opinion, counterintuitive to good business and good customer service. We would have remained your customer for years and maybe have even gone back to the larger membership at some point. Now, not only will I never be a member there again but I will also advise my friends not to either.
I am a reasonable person and I don’t normally write letters like this or accuse companies of being crooked but I am very frustrated with the treatment that I’ve received. I do expect a response to this letter. If I do not get one within 30 days, I will be reporting you to the better business bureau.
CC: Gold’s Gym
101 Corporate Pkwy
Aiken, SC 29803

Gold’s Gym International Inc.
125 E. John Carpenter FWY Suite 1300
Irving, TX 75062


M July 16, 2017 at 5:23 am

I want to raise a concern on Coach Nathan (Gold’s Gym New Manila), instructor for the Bootcamp class. I encountered a very humiliating experience with him during class today, July 16.

I am a beginner in the Bootcamp class as I’ve never tried this class before. And Nathan knew about that – but despite this, he expected the beginners to know what specific areas to go to. Also, during one of the sessions, he guided me during one of the exercises – which I even appreciated – not until he mentioned things like, “WOW! Wonder woman!” He even asked if I was Korean. I honestly really thought he was just kidding, until I realized he had malice and intent of embarrassing me. Again during one of the exercises where I had to raise my arms, he asked me, “Lalaki ka ba? (Are you a guy?)” which I answered no to. He even said, “Lalaki ka ata eh.” That’s when I realized that he was probably saying that because I forgot to shave my armpits. I was wearing a shirt, not even a sleeveless shirt. I understand that this may seem funny or even small, but he said those things by shouting – where 24 gym-goers are hearing. I do not appreciate it at all, and why would he even think it was okay to embarrass people? And at the end of the class, he even asked us to take a photo – wherein he commented again, “Taas kamay ah (Raise your hands)” – three to four times.

I believe that Gold’s Gym boasts of “an energetic, supportive environment” – but I don’t think Nathan embodies that. He made me feel humiliated, just because I wasn’t part of his cultural norm. Everyone should feel welcomed and not discriminated against – most especially in a Gym. I am a corporate account member, a highly regarded manager of one of your affiliated companies, and I will make sure that this will be forwarded to the appropriate people.

I hope to hear from you regarding your disciplinary actions on your coach.


ki in kim July 12, 2017 at 6:11 pm

My mom signed up PT on FEB/2017 only for 3 month (FEB,MARCH,APRIL)
$528 X 3MONTH
But after that automatically charged monthly from her bank account for 6 month
they didn’t explain to my mom about 30 days notice
she can not speak English well so Korean person was next to my mom but now Korean guy told us he has no power so he can’t do anything and manager name is JEREMY (FULLERTON, CA USA) He also, can’t help anything
really really can not understand
we just like to get money back except 3month TOTAL $1584.00
total charged $3168 – 3month that we liked to get PT = $1584
Please advise
thank you and i really Appreciate it


Natalie Sanchez July 20, 2017 at 3:15 pm

The SAME EXACT situation happened to me with Jeremy as well. It is really upsetting to think you are signing up for one thing and to be suckered into signing a contract that you are not fully aware of because the employees at this gym fail to tell us what they are making us sign. This is false advertisement. Management here was not helpful to this situation at all.


Jamie July 7, 2017 at 1:03 pm

I have been a member for close to 2 years, we visit at least 4-5 times a week. Our typical routine is to go straight from work, picking up my daughter and then to the gym. She goes with me to the locker room, while I change and get ready we do this because there is a two hour time limit that she can be in the daycare and most days I use that full two hours to complete my workout. A new location at 1332 S. Pleasantburg Drive Greenville, SC 29605 has opened and so we have started going to our “home” gym as well as the new location. Yesterday, your GM Courtney ran after me and very rudely told me I wasn’t allowed to have my daughter on the floor. I told her she wasn’t on the floor, we had walked on the pathway, stayed off the floor and now we are in the locker room.. trying to get dressed. She said kids weren’t allowed in the locker room either. This is news to me, mind you, this is the same thing we have done for 2 years. Not only was she rude but she followed me into a place that is completely inappropriate. This is not how you handle things, especially for a Gm. Also, if this in fact a rule, why has it never been enforced before? There is almost always a kid in the locker room at my “home” gym. I totally understand not wanting children on the floor, messing with equipment and being a liability. However, walking along the pathway and sitting on the bench while their parent changes shouldn’t be a problem. More than anything, I am a day later, still pissed off about how Courtney approached me and spoke to me.


Patti Lamb July 5, 2017 at 1:25 pm

I need my membership canceled effective June 1. I asked numerous questions of many different people regarding this matter & was told my membership would be frozen upon my filling out a request for it in early May. Payments have been taken out for June as if I never made the written request (a form from the membership desk) to freeze it. I am requesting a refund for the dues I was charged in June. My contract has been fulfilled, but in case you need to know why it is that I had to leave Gold’s, it is because my husband retired from the Air Force & we are currently living in a tiny farm town in Nebraska, far from a Gold’s gym.

I contacted the manager regarding this matter last week but never heard from her. I really miss working out at Golds & wish the business part could be of the same quality as the fitness part!


Mildred scott July 3, 2017 at 12:44 pm

At the Gold’s Gym located in Florissant Missouri there is always a problem fitting a malfunction in the daily operation of the gym. For example, it took almost 5 months for the heat in the yoga room to be repaired during the fall and winter months, and about six week ago the heat jumped on in the cycling room it took around five days, and now it is the microphone in the cycling room that has not functioned for the last six weeks or more. The class instructors should not have to holler or scream during the class for members to follow and it should not take six to eight weeks for the problem to be solved. Today I was told that it had been replaced and I know from talking to others at the gym it has not. They took the microphone from somewhere else in the gym. I like Gold’s Gym and have been a member for 4 years or more. I hope to get a response from someone, because i would hate to indicate on Facebook or other media site my experience at this time.


Debora June 30, 2017 at 10:10 am


I’ve been trying to find a corporate email or corporate page to contact but I’ve had no luck so this is the best way I guess. Anyway, I am not one to complain and I usually let things go but this time I can’t. I am a full-time student at Texas State and a member at Gold’s, yesterday I was at the San Marcos, TX club doing a project for school (visual storytelling…i.e using a video camera) that required me to film a group exercise class (Gold’s Fit) and I WAS given prior permission from the head trainer and the coach teaching class at the time told everyone in class that I would be filming and if they didn’t want to be on film, I would of course not be allowed but everyone agreed and actually liked I was doing something for school. This project would not be broadcast or posted anywhere, of course, my professor would be the only one to view it. I was about 30 minutes into shooting when I was approached by the general manager (?) and he asked me in a very rude and condescending way what I was doing, who was I with, was I given permission, and so on. I responded politely even though I had the urge to respond in a rude way and told him everything he wanted to know. He rolled his eyes and then left. Not even, 5 minutes later he returns, lies and says he called corporate (I’m not stupid, I know that’s just a way to “scare people”) and that I had to leave. So I packed up my stuff and was approached by a few of the members in the class and asked why I had to leave. I started to cry because I felt so discouraged by the way I was treated. I understand your corporate policy for filming in the gym without permission but if you’re going to reprimand me for using a camera then everyone else using GoPros and professional cameras to record IN the actual gym area should also be treated the same way I was. I worked at 24 Hour Fitness for 5 years and we had to uphold a certain standard on the way we treated our members and the way I was spoken to would not have been accepted in our clubs. Like I said above I would’ve liked to email corporate directly because I feel like my concern won’t be addressed from here. Not that it affects you guys whatsoever, but I will be cancelling my membership, I can’t be in an environment where managers treat the members like that. There is a way to talk and treat people and apparently that’s not a requirement for your employees let alone your managers.


Debora Ayala


Laurel Ross June 29, 2017 at 9:51 am

I’ve been a Gold’s member since 2014. I have 3 children. I almost always take all 3 with me when I work out, with the exception of during the school year, when my older 2 are in school. I’ve just been told that I must start paying $12/month per child. That more than doubles my membership! I was also told there was a “grandfathering in” period but that I missed it and basically, too bad. I was never made aware of this grandfathering period. I really hope someone contacts me and makes this right. I’ve canceled my membership for now.


Kimberly June 19, 2017 at 5:14 pm

Good afternoon,
I have been going to Golds at 19th and L in DC for a few years now. There have been some serious safety problems there recently that corporate needs to be aware of and fix.

The air conditioning has been broken for the last week or so, and the gym staff is unable to provide updates on when it will be fixed. It is very hot and humid inside and dangerous conditions for working out.


Donna Pierce June 11, 2017 at 7:51 pm

Please continue to provide one lap swim lane at 1000oaks/Nacogdoches. Some morning attendees take down the lapswim rope and no one puts it back up. Can’t do it alone. Need managers help. Sorry to see HCV golds close pool for months. They always had lap lane in place. Good manager at HCV now. ( after 2 lazybones women managers)


Chris May May 20, 2017 at 3:13 pm

I want to lodge a complaint about your Kennewick WA location. Last night they held their weight loss challenge awards ceremony and clearly it was a popularity contest rather than following the judging criteria they’re supposed to use. One of the first place winners only lost about 15 pounds and her transformation pictures looked the same. The second place winner should have been first! I have a friend who lost 27 pounds, 12 inches, had great photos and didn’t even place! The first place winner had a Holds gym trainer and it appeared that the gym was using the event to highlight their trainers and not actually playing by the rules. Shame on you! Please have somebody from corporate contact me. I want the unfairness addressed.


John Smith April 21, 2017 at 1:14 pm

Can Gold’s Gym force the Rock Hill, SC Golds Gym to update their dumbbells to Ivanko with also smaller dumbbells included?
Can they be forced to have a straight smith machine please?
Can they they be asked to get their shoulder press in front of a mirror?
Can they be forced to to not use WD 40 but to actually pull the clips off the equipment like the leg press and grease them so the equipment slides normally. Also the row machine is dry.

Can someone make them buy a new wide grip row bar because it has been bent for 8 months?
Can Gold’s force the RHill location to also get a couple pieces of standard equipment like a Hex bar and also a Trow platform with inside and wide grips?

Can someone also ask them to fix their chest fly machine that unevenly comes together and moves strangely?
They make a lot of money there and offer the minimum free weights. I said free weights not equipment in the front.

Out of 40 people lifting there is 3 people swimming.
The pool is not worth it.
People want equipment not water


Ted July 17, 2016 at 5:35 pm

The Person Complaining About The Mecca And Cleanliness And Old EQUIPMENT – Wake up!!!!!! I am avid at the Mecca. It’s no frills – it’s what makes it unique. Last week Arnold Schwarzenegger, Lie Ferrigno, top celebrities were there. And they go frequently and have been coming for years. Again, wake up….


Jadis June 23, 2016 at 8:16 pm

I have been a long time member of Golds both in New York and Venice. While the Mecca in Venice will always be the ultimate in energy, the management lacks huge. Run down equipment, dirty bathrooms and worse Managers who do not address these issues and more. I’ve been a trainer and fitness professional for 20 years. Group Exercise classes run from excellent to down right dangerous, loud and unprofessional. Emails sent to group exercise manager went unanswered and many other members had the same experience! If member feedback is not adknowledged then how can issues be addressed? There is also a serious Steriod illegal drug sales happening. At least one recent death to a fellow member. Less attention to promotions and marketing and more investigation to unsafe illegal practices with knowledge of general managers. SMH.


nesly cesar June 20, 2016 at 11:39 am



Lady 254 April 28, 2017 at 12:57 pm

I am facing the same issue. My account was charged a late fee because I paid on the due date with another card. Now for the past month I been trying to get my $$$ credited back to my account. No one has called me and I have let several messages for the Gym Manger.


Sandi Haggett June 8, 2016 at 8:26 pm

One of the prerequisites for getting a Gold’s Franchise should be ownership of a generator for the facility. Today, Gold’s Gym on rt 52 In Carmel NY had no power… I was told use an elliptical instead of the treadmill. Little did I know, the elliptical will aggravate plantar fasciitis. (boy am I in pain and grumpy because of the pain…) In any case, I suggest revising the franchise ownership rules to require a generator, as not only was there an inability to use the treadmills, but there was no hot water! (heck, if franchise owners have to have 400K liquid assets and a minimum of 1 Million net worth, affording a generator shouldn’t be a problem!) If this happens too often, I will end up ‘quitting’, and notifying my credit card not to honor any billing from Gold’s after that date… (I do find it disturbing to see how many complaints about charges for months on end after quitting… I won’t hesitate to send registered mail to the State Atty Gen’l and an atty of my own, if that happens to me. I will also not hesitate to shut down the card account that Gold’s charges, if the card is unresponsive to my ‘don’t pay’ any future billing… just giving some of you with billing problems a hint on how not to get further charges). 😉 Note, when I told the Gym in Carmel NY that I would be contacting corporate, they laughed… I guess they know that corporate has quite a bad record re: positive response to unhappy customers. Dammit I wish I knew how much Gold’s sucks before I joined… (I was briefly a Gold’s member years ago, when a local gym was bought out by a Gold’s franchise owner… I broke my back and had to quit; I had no problems then… sad that the corporation and the franchises have gone down hill since then!)


Shirl Hall June 2, 2016 at 3:33 pm

To whom it may concern,
I have been a member of Golds Gym in Harrisburg, NC for almost two years. During this time, the facility has always had issues with the air conditioning units not working properly and it continues today. It is totally unacceptable that members or guest walk in and they are hit in the face with almost unbearable heat before they even begin to workout. There is no way that this is safe for anyone, staff or members. It is so bad that all you hear is chatter about how people are not going to continue using the facility and will be looking at other memberships at other gyms. I have spoken with the staff and they can only tell us what they are being told and that corporate has been made aware of the problem…..2 years to get an issue resolved is ridiculous and if not corrected soon, you will lose members!!!!


Jeff May 18, 2016 at 9:09 am

My family attends, or used to attend the Golds gym in Alcoa Tn. Since Golds bought out The Rush maintenance has been sparse. The hand dryer in the men’s room has been nonfunctional for approximately 3 months and when asked workers routinely answer ” parts are on order.” Same story for the ancient recumbent bikes onsite. It seems that parts are in transit from an alternate universe along with paper towels and hand soap that are often conspicuous by their absence. Lack of maintenance takes a back seat however, in comparison to the policy in place concerning elite membership holders who attempt to bring a guest. The policy seems to change depending on the employee and varies from the acceptable approach of requiring my 15 year old son to signin upon arrival, to the unacceptable demand that he provide a drivers license with the number being recorded on a list that is often left laying in plain view for anyone to see / record. Since he doesn’t have a license yet a golds staff member recently said I would be required to provide my license with the number being recorded and potentially viewed by those passing by the front desk. WHY would they need my ID since they can see it on the screen as I just scanned in? In fact Golds has enough information on me to charge my credit card twice per month and they never miss the yearly fee. My concern is underscored by the fact that the last time my wife checked our daughter into kid care and left her drivers license ( a Golds requirement we were told) , when she went to pickup our daughter the employee could not produce her license. Later she was told the kids had played with the “secure” box the licenses are stored in and had misplaced it. The license was eventually located in the toy storage area. It would seem to me that in this age of identity theft concerns Golds would not treat personal information in such a flippant manner. Apparently they have the corporate approach that they are the “smartest” folks in the room and all dissenting views are irrelevant. Planet Fitness here I come.


stacy May 16, 2016 at 10:42 am

was in spin class may 14th a man was on the bike and the pedal feel off that is twice in one month someone is going to hurt on these bike please get new bike.


Maria April 19, 2016 at 12:34 am

On my recent visit Monday April 18th at 10:28 p.m. to the golds gym located at hesters crossing in round rock texas.

While I was in the sauna and I saw a white male about six feet tall green eyes skinny and lot of freckles on his chest and back pouring water into the sauna stone device. I told him it was not cool to do! That he will break it for all of the users of the sauna!  I’ve been told that water could damage the electrical device. I kept asking this man “do you come here for free? Because i am a paying customer! And i am looking out for the best interest of my investment! !!!”   there were 2 other males to in the sauna, one that I have already previously told him not to pour water in the machine, and he was nodding his head while I was telling these a man not to do this. I immediately come to the front desk and told the employee there the situation. he said he has not authority to do or say anything to the man in the sauna. So please allow me to understand if someone randomly does some sort of damage to the facility the employees have no authority to resolve the issue? What kind of service is this? So, Can I get part of my membership refunded if the sauna goes down from people pouring water in it? I am sick of this!!! . 

 I am beyond frustrated!! Upset and furious about everything as a whole!!! The fact that 3 stair masters out of 7 are for the past 3 months on and off have “sorry out of service” 2 with the signs and one that doesn’t even have the device attached to it’s a total waste of real estate space!! If, you ask me!  What good is the “new” management if nothing get resolved in a timely manner!? The Wi-Fi is a joke with “the downloading” doesn’t do anything!!! When the previous management was here at least they pretended to care for the facility. Nowadays even fights between members seems to be normal!! 

 I come to the gym to decompress from long days of work. I don’t  come to get even more frustrated from the lack of available equipment or bad users. Put those “cameras” (10:15pm/10:28 pm) to use and see who these people are! And fix the problems!!!! 

 I hope to see some improvement. 


Sent from my Sprint Samsung Galaxy® Note 4.


Breana April 14, 2016 at 8:41 pm

I am completely disgusted with Golds Gym. I joined in April of 2015 and when I signed up Jake told me I could cancel at anytime for $100. I specifically asked this question because I have had bad experiences with another gyms cancellation process.
Golds Gym is refusing to stans behind their word and will not end my contract. They have even sent my account to connections! A bunch of A-holes!
I am having a much better experience at my local Planet Fitness.


Audrey March 22, 2016 at 9:19 pm

Bought a golds gym exercise bike, easy to put together. It came down the left pedal and would not screw in. Cross threaded I think. I immediately called and they gave me a refund #. Said it would be 7-10 dayd. It’s been 10 days so I called back. So now she informs me that have a shortage of pedals and will be another 2 weeks. Now I’m pissed. So it makes me wonder if they new about the pedal issue when putting parts together in package. Why did they even box it up and ship. Anyone else have any problems.


paul February 25, 2016 at 2:41 am

Hi ,
Im intrested in opening up a GOLDS GYM Franchise ,

how do I get in contact with your head office ?


Mary Ann Macy February 19, 2016 at 5:04 pm

Been a member for 6 months and the Maryville, TN gym has not had internet service for any part of that 6 months (they said they did when I joined). Also, they have closed captioned on all TV’s EXCEPT Fox. They won’t fix this, either. I use these two when I treadmill because they distract me from thinking about how long I have been walking. I’m ready to find another gym that has these amenities.


Ashley February 8, 2016 at 8:37 am

Completely disrespected and treated with such rudeness and lack of concern for customer service and Refuse to accept they made a mistake! My husband has been a member of the now Golds in Greenvile SC. Formally the Rush. He was in the gym on Friday when the new manager came to him and asked to leave the gym because he was not a member of the gym. My husband was like I have been a member here for years. He informed my husband that his membership was canceled in September. Now this is Febuary and my husband works out 5/6 days a week. 5 months of working out and he is just now being approached. He was told he would have to resign up and pay all fees to continue to work out. Being confused the account was pulled up and the notes said “I have moved and it is too far for me to drive to gym” “membership canceled” rusty said their has been some mistake I have not moved nor did I say that. This is not my address. He was told this did not matter and he had to sign up and pay all fees or leave and not come back. This is a huge oversite by this company and they are refusing to correct their mistake! Called the corporate number and the female was rude and was no help. He asked for her supervisor and she said supervisor would be in touch within 24 hours. Still no contact has been made. This treatment is disrespectful and completely unexceptable! If a mistake is made it should be handled professional and timely’


Elizabeth May 3, 2016 at 12:58 pm

I just left this gym around January or February because I moved to Columbia, and they are refusing to cancel my membership!!


Kathie Evans February 7, 2016 at 4:59 pm

I was member of Gold’s gym in Shallotte about 2 years ago. I was working out doing good then, I started having medical problem with some surgery. So I put my membership on hold during that time. Long story short I feel I go cheating out of time I paid for. I was having to care for two sick parents I didn’t have time for more stress of trying to figure it out. I am now trying to get healthier since the loss of my parents. I have went in to renew membership, got treated really nasty. I have friends that have went up got good deals on membership was told I was lying about it. Then, they put a sign up at end town saying 0 enrollment and 20.00 month. When I contacted them was told it is either or on the membership. Now, I am trying to find out who owns or is over the Shallotte, North Carolina gym. I was told I need to talk to manager. I don’t want to talk to her cause she is not professional at all. Is there anyone that can tell who to contact regard this gym.


J Johnson February 5, 2016 at 11:44 pm

The golds gym in rainbow city Alabama has extremely old cardio equipment. Also the sauna takes at least 4 hours to warm up and it will only make it usually 175degees F. To actually detox ur body and soothe sore muscles it has to be at 180. Just like the cardio equipment the sauna heater is very old and too small for that size. Very disappointing workouts and management is aware and has been for years. Management offers no motivation or enthusiasm to help members maintain a healthy lifestyle.


Donald Wyant January 27, 2016 at 11:33 am

I called Gold’s Gym Quail springs and ask them the status of the men’s steam room and they said they’re waiting on parts that’s what they told me all last year and now its starting again this year they’ve ordered enough parts to make a brand new steam room


Donald Wyant January 27, 2016 at 11:22 am

The men’s steam room at the golds gym at Quail Springs is continuously down no staff member there even seems to know when it is down. It was down 15 times last year 2015, now it’s been down for 2 weeks and management didn’t even know it was down Gold’s Gym is very quick to take my automatic withdrawal every 2 weeks but they really drag their feet getting steam room fixed


Lawrence January 2, 2016 at 11:31 pm


I live in lavergne Tennessee. I am an ex high level athlete with sons and daughters who are athletes. I have been shopping for a new gym and thought i founded one today.

I Saw a billboard with 10 dollars a month membership and as i was told to com in to sign up this morning i drive all the way to Murfreesboro just to be told that Catharine the manager will not honor the membership fee. This is false advertisement and this is not fair. I am currently asking questions to my attorney friend who can advise me about the false advertising law. This is not fair that you can advertise something and then once we come in to sign up you tell me that this is no longer available. My phone number is 615 625 XXXX. All i want is to get membership for my family and myself. Lsegree@XXXXX

is my email address.

Please excuse any typing errors.This message is being sent from my IPHONE. LS


Charley December 18, 2015 at 10:45 am

I have asked southern pines golds (management )questions through email for months to get NO RESPONSE…. is there anyone at Golds that will correspomd with its members?


Ben Steinmetz November 5, 2015 at 5:21 pm

I was given a gold gym home weight bench G496 which is very nice but for the life of me I cant get the cables ran its a four station two set of weights its probably 25 yrs old and still in great shape so if there is any help you could offer that would be great or instruction manual that would be great have a great day


Dan L November 2, 2015 at 12:42 pm

DO NOT RECOMMEND GOLD’S GYM in TETERBORO, NJ – Terrible service I received when trying to cancel my membership because I was moving.

When I called the office, Gold’s Gym said I had to go in person and fill out a cancellation form. So I stopped by the gym in June and filled it out. I thought I was done with it then, but little did I know, I was not. Last month (Oct), when I checked my credit card statement and I couldn’t believe it when I saw that Gold’s Gym was still charging my credit card! That’s an additional 4 months of monthly charges on my credit card after I canceled my membership. Then I called and again Gold’s Gym said I had to go in to discuss it. When I went in again, someone at the front desk did some research and said they could not find the cancellation form I filled out so and I had to fill out another one. However, they did not refund me the 4 additional months that Gold’s Gym charged me even though this is entirely Gold’s Gym fault because Gold’s Gym misplaced the original form. Gold’s Gym claim its my fault because I did not request a copy of the cancellation form. Are you kidding me? I would trust that any business keeps has people at the front desk who knows what they are doing and are capable enough to do their job including dealing with membership enrollment and cancellations which I would expect to be a big part of their jobs.

Gold’s Gym is careless with their paperwork and they expect me to just pay the extra months and accept it. The worst part is that they just don’t care. They didn’t even apologize for their mistake. Instead accusing me that I should have asked for copy of the cancellation form when I initially signed it. This gym does not take ownership and responsibility for its employees and mistakes.


Mary October 30, 2015 at 11:48 am

I do not recommend the Gold’s gym in Olney. The management of the gym does not care about you or your health. They only care about one thing–the money they can make from you.

The attitude of the management of the trainers is that if you don’t like it here–find another gym. They do not work on positive solutions to problems that THEY create. Their attitude is: We don’t need your business. It’s their way– or the highway.

Managements philosophy is: The trainer is always right and can do no wrong, and the paying customer is always wrong. I know that the trainers are poorly paid because a trainer complained to me about their pay during my training session. A few of the trainers are unprofessional and emotional and display their anger with the clientele in the gym. This is apparently acceptable behavior to the gym.

One trainer yelled at me at the top of her lungs in front of the entire gym and told me she wasn’t training me that day and if I didn’t like it I could call corporate. She never gave me a reason why she would not trained me at the time. But when I asked her later, she said it was because she was afraid I would be angry at her and she didn’t want to hear it while I was working out.

The gym charged a prior credit card that did not work because that card was closed. Have no idea how that happened. Rather than try to resolve the situation, (which I had to do) she blamed me for not having my credit card up to date (which was not true) and she refused to train me and yelled at me to call corporate.

When I explained the entire situation that happened with this trainer to her boss, he totally supported her. Needless to say, I did not continue training with this lady. Unbelievable.

When I was sick with the flu and told the trainer I wasn’t feeling well the evening before my workout, she told me that I would be charged if I did not come in (this was on a Sunday night). So, I came to the gym sick on Monday. I wonder how many other patrons are coming to the gym sick because they don’t want to be charged for not coming in.

The trainers are encouraged to belittle you, intimidate you, and give you a hard time if you miss sessions for medical reasons (since they are not getting paid). Be prepared for your trainer to use your paid session time to chew you out (while not training you during this time) for missing sessions for valid medical reasons.

I have given the management of the trainers ample opportunity to try to correct these situations, but he disregards any facts regarding any conflict, insinuates that I was the one at fault, and always favors his poorly paid trainers. He said my feelings about how I have been treated are not facts, yet I have met many others in the gym who have experienced problems that have failed to be resolved in a positive manner.

They train you–just enough to keep you strung along, too. A trainer actually admitted this to me.

I see this place as a real training opportunity.

It could thrive under the right management.

Having said all this, I do have a good trainer now who is young now, but unfortunately she is being misguided by the poor management there.


Kaylen September 23, 2015 at 7:16 am

Gold’s gym has false advertising in regards to their monthly membership fees and when approached about it there seems to be no one available that can address the issue. I have had to date SIX billing cycles all billed automatically to my account for a higher fee than on the agreement. I have been to the location where I signed up in Murfreesboro, TN and spoke with several employees about fixing my account. Each employee says they have “fixed it” in the computer, but the problem persists. I have been into the location and spoke with someone 12 times, have called and left messages for the manager and someone named Ryan, who has never fixed my account nor returned any of my telephone calls since July 6, 2015. It is now September 23, 2015. I don’t know who Ryan is, but I’m pretty sure he and his staff need an overhaul. At my place of employment, I work with patient accounts every day. I get back with them in regards to billing issues within 24 hours and at the most a week for a more complicated situation. With Gold’s Gym, we are going on almost three months with no response. I have also contacted a representative at the billing company to see if they could help me remedy the issue with the automatic billing of the incorrect fee. The rep was very professional but informed me that they cannot modify any Gold’s Gym account on their end in this circumstance, and that their contract with Gold’s indicates these “changes” must be made by an authorized employee at the physical gym location. I notifed Gold’s Gym in South Murfreesboro about this, and yet another “email” was sent by the rep at the front desk to mystery Ryan and again no response. This was a month ago. I would appreciate it if someone would take responsibility for this and remedy the situation by ensuring the correct fee is charged to my account AND issue a full refund to my personal checking account for the overpayment. I do not want an “account credit”. I want a refund. Thank you.


edward hannegan September 21, 2015 at 10:04 pm

i am writing to bring to your attention that the product Sauna Suit mfg by Stamina Products
is of inconsistent quality. This product does not last more than 3 mos because they tear along the seams. For a large company as Golds, it is not good marketing to have poor quality products with your logo displayed . I would hope Golds Gym might look into this matter and correct the flimsy made product that is being sold thru Walmart along with others.

thank you,


Dirk Hofman September 21, 2015 at 3:22 pm

Trying to find out who handles your marketing and advertising


Kent Cook September 16, 2015 at 9:37 pm

Golds gym in Edmond, Oklahoma is not improving since you hired Sheron back. Just knowing the employees personally and hearing things about what she does is unacceptable. I would personally look into this and hope that things improve. I also know she open with how her wages were being garnish and that she made sure she hit goals every time so that she had money. There is always a way to cheat the system even if she sells personal training they put it under new member sells so she hits her goal. According to a staff member that witness Gisele the fitness manager doing this because Sheron asked her to. Honestly it’s not right knowing this as a member.


Sean Neiberger September 15, 2015 at 12:43 pm

CUSTOMER SERVICE SUCKS!!!! – Take notice Jim Snow.
Today I received a collection notice from Gold’s Gym about an account that was closed over two months ago. I’ve been a member for more than 5 years and decided I would add my wife to my membership which I paid and set up. When we moved from Pasadena, CA to Valencia, I cancelled both memberships and started a new one in Valencia. The collection notice is for my wife and I called customer service to resolve the issue. When the lady on the phone realized the account was for someone other than me, she refused to do anything unless the wife called and provided approval. I told the phone operator that my wife works a job that does not allow her to use a phone during the day and she cannot call in. The operator refused to help me and insisted NO ONE in the corporate office would be able to help. After trying to explain my situation numerous times, she because very irritated, taking my call to a personal level and then hanging up on me~! Shame on you… I’m just trying to resolve an issue and that’s the thanks I get for being a member at your gym? Really?


yaz September 5, 2015 at 12:28 am

JERSEY CITY LOCATION-I especially joined this gym due to its convenient locations and flexible business hours, due to my odd work hours, I thought this was perfect for me. This gym location advertises their business hours, ’24 hours all week’, check the gym’s website for confirmation please. However they are only open for 24 hours, 3 days per week; the other days they are open but with limited hours. This is false advertising to gain more members. Its not ethical to lie to the people who continue to allow you to have a business. These people who are hired to run this location are very young and highly inexperience. They are incapable of running the gym in professional manner, hence they are always having their friends hang out at the gym without being a paying member, always leaving the desk when members need help, never knows the answer to anything that they are asked. They gym has mold growing in the walls and floors. The gym is beyond fitly, needs to be repainted and updated. I will end my membership and go some place more professional and with better service.


MC September 1, 2015 at 6:30 pm

First and foremost always listen to the customer. They are concerned about an aspect of your services. Take the time to listen and truly understand what’s their concerns or issues. Treat the complainer with respect and compassion. When client brings to the management their concerns about harassment and or improper behavior, be understanding. I brought a complaint against “Lindon” for his improper behavior. This would not be escalated if the GM “JR” took the problem or issue seriously instead he did not apologized and he responded abruptly “I will speak to him” and turn his back on me.
As a GM or corporate, your goal is to solve the problem. The customer/client needs to feel like you’re on his or her side and that you empathize with the situation. This GM “JR” did not even care and did not apologize for the inconvenience this had cause. When a customer senses that you are sincerely sorry, it usually diffuses the situation in this case, this did not happen it only made me more upset and discontent.
I spoke to Rocco, Area Regional once and I was promised a call back the next day, as of today I have not heard back from him after leaving several messages. I was promised by the GM, JR that I will be meeting with Rocco after their conference meeting however I was told yesterday this would not happen and they decided to terminate my membership instead. After I filled a complaint about harassment and improper behavior and I was retaliated against my complaint and they took sides and instead they expelled my membership. I was penalize for complaining about this situation.
They did NOT take appropriate action against the wrongdoer. The management team from Golds gym did not care and no follow-up from corporate to make sure that the client is satisfied with the solution and that they have taken care of your concern or issue.


Mary August 11, 2015 at 9:43 pm

Dear Lauren at Gold’s Gym,

You company is a fake and a bunch of insensitive liars.

You know, I am so frustrated with your company at Aiken. I asked them the procedure about freezing and they told me I could freeze. I asked them when my my draft was and they said the 26th of every month and then it came out on the 9th. I gave them a phone number of a friend and they said they wouldn’t call but they did. I went for a trainer consultation with Courtney and she cancelled 3 times on me and when I finally went she might as well have been a robot. She kept looking around and out her office window instead of looking at me and when we finally sat down after the initial work out, all she was interested in was asking me for more money for more training sessions. Your company is not interested in their members’ welfare only the mighty dollar.You can believe that I will call corporate and explain the situation and copy and paste this into a letter.

I would like all my money back or I will post this on social media.
Sincerely, Mary


Tea August 8, 2015 at 11:43 am

I am a former cleaner for the golds gym chapel hill, akron . The operations manager is shrewd , and mean at times should be let go. The front desk people stand around gossiping , complaining about other staff , some staff when their are no customers are on facebook . The other cleaners don’t really clean the gym they just act like their doing something. During the time I wanted to use my membership it was pretty non existent. The pay was peanuts. The reason why that gym was number 2 around the country was because i cleaned it throughly when i was their. some of the members don’t wipe off equipment and don’t rerack their weights. Kids club the floors are really dirty. when u ask for a raise they will ignore u.


Pamela P August 4, 2015 at 2:25 pm

I have been an instructor with (aspen) golds for 13 months. In 12 months with golds ( I have had payroll issues 3 times), actually would get paid 2-6 weeks late, and getting that would be a constant battle on my end. I’ve personally seen situations, when patrons accounts were not paid , the staff would not allow them to utilize the gym until their account was current. I am providing a service by instructing ggx classes with the utmost professionalism, and in agreement to that would receive a direct deposit of financial compensation for the services/ time provided. Now, my fitness manager wants 2 weeks notice to resign. I do not need to provide any more of my services, not knowing if I will get a paycheck. To date, I am still waiting for 2 pay periods worth of financial compensation for classes I instructed.


Yana July 31, 2015 at 12:27 pm

Hi there,

My name is Yana from London and I am a member of Gold’s Gym since 2004. I just wanted to complain about Gold’s Gym in Hounslow, London, UK. I thought that everyone should read about the attitude they have in the gym that I just quit after so many years. I kind of put up it through the years, but it is nowhere near to how it should be. Ceilings are constantly leaking, staff is rude and unprofessional, parking is a huge issue with this gym etc. It is a pity that I had to make this decision today cause I used to feel great about going to Gold’s gym back in the years.


Lori July 5, 2015 at 1:49 pm

My daughter has been trying to get the manager from golds gym express in Pekin Il to call her back about over charging and not canceling her membership and still charging her, for about 2 months now. This is the worst customer service ever!!


Jose reyes July 4, 2015 at 7:56 pm

Hey my names jose I’m trying to get in contact with corporate or customer service because I plan on taking the company to court. One day I walked into my local golds gym and I gave my card to the service desk they scanned it I walked away and under the employees breath called me a dirty nigger. I looked at the employee and walked out and after that day I refuse to give a single penny to your company after that expirence I Dont care how much money this will cost me taking it to court to get out of this contract on basics of racial standards. The way I carry myself and have personal integrity as a person I refuse to give you guys a penny.


Jan Kulick July 2, 2015 at 3:43 pm

This is in regards to the Gold’s Gym 430 treadmill. I purchased it from which was a mistake to begin with. ICON is the company that does their tech support. My item apparently arrived with a shattered motor which I didn’t realize until I had already paid someone to bring it upstairs for me and then assembled it. ICON is unable to get a motor for it, so basically I have a treadmill that I can’t use and I can’t return because is no help. What do I do? Just saying – don’t order this product because it can’t be repaired.


Adrian Allen June 30, 2015 at 10:30 am

Hello my name is Adrian Allen Sr. I have been a member with Gold’s Gym for awhile now. I have visited several of your facilities in the NC area. I recently visited you Randleman road gym in Greensboro NC. I had the pleasure of meeting Ann Garner one of your front desk associates. Ann has displayed a high level of customer service. She has what I call the exceptional customer service many other companies need to make it in your industry. She has a wonderful attitude and very eager to make the guest feel welcome and want to come to the Randleman road location. Ann Keep up the great job and as long as your on the front lines for Gold’s Gym I will continue to do business with Gold’s Gym.

Thank you
Adrian Allen Sr


Debbie orosco June 28, 2015 at 6:34 pm

To mr. Jim snow I work at golds gym in kids club Austin TX at Westlake when I first started work there the day we opened I was running the kids club with the staff that got hired they work for short time some stay I was working every day helping out with other things as well at that time to help out doing clean restroom to mr.Matt OM when I had to have surgery I would reschedule it because there was no one that would stay to work in kids club they will work a couple of days or weeks or months and they would leave as I kept on rescheduling my appointment every time to make sure that I had a full working staff I would tell Matt and they were fine with it and then as I had the surgery done I was off of work came back but I always did check in with kids club to make sure it was running fine even though I was at home I was calling to talk to the staff and it said everything was working fine as well I make sure that the kids club was being clean sanitize all paperwork then filled out turned in as property as they were supposed to be turned in as I was trained by Nelda that year came by and people started quittin cuz they were working on to be a trainer for Goldsgym that I had a problem when I gotten a part time job and so my schedule was kind of flexible but I still put in my 40 hours I still make sure everything was running good in kids club as well I also did their schedules every week to make sure everybody have there day they could work if they coulding work cuz they were going to school as well school but I all ways have a full staff 3 in the morning two in the evening as I stepped down from a full time to part t I was still willing to help clean the bathrooms and still continue to work and kids club and have my part time job they were giving me a hassle on that ability to pick either or and they told me and when I talk to Matt I told him that I was going to the for my part time job he was fine and I told him that hours that I had he approved by schedules every time I made him out but there was always one person named Genesis for always hang out in hang out i at all times never stayed in kids club I wish I was sitting down having conversations with them for long periods of time knowing that she’s supposed to be in kids club they did not say anything I brought this up to their attention and nothing was done as the months went by then they start saying that I had to you stay with the cleaning because I could be in kids club and I told him know that I was take his club but I will only work one day a week if I step down a new person got hired there were not being trained as they were supposed to how to do paper work out to clean and sanitize the kids club I have come and gone work some weekends and it has come to a point that I’m already been working for Goldsgym been a year and 6 months I like working in kids club and with children but as well I like to have the place at a time and clean for the kids they are not doing the cleaning I have taken pictures of the kids club it’s filthy dirty I brought it up to them as to Kylie the new girl that got hired and Matt and they seem not to care about it the TV has been broken it’s already been a year and that TV is still broken but its all it needs to be program I’ve told me that too and has not been done I have females Carly and told her about the situation about the cleanest did that was very unprofessional to heaven is a place on Sat and ties and not being clean that the people that they were higher would not being properly trained she works in there as well and she should have seen that that the things for being dirty not being and n so as June 27th I show the pictures to Lynn one of the supervisor and he came in and talk to all of us and he said for me to show them how the things are supposed to be done in clean which I did we did a hole through clean of that place and the bathrooms were stunning as bad as urine when they never did smoke that way and all they do is they sit down on their phones when they should be paid attention to the children and they’re watching TV there has not been supplies as well for the children to two activities supplies are not being supplied for cleaning as well and I think that is very unprofessional I look at everything I like to see thing clean I am that way at home to and the locker room is not being clean right I have been in cleaning business for 30 years I stop doing that to slow down and one I love to do is clean and take care of children I take pride in doingpride in doin I have had parents call me and tell me the things that are going on in kids club that they just sit down on there phone do not properly greet the parents when they come in with their children and that the place was not being clean that their children are getting sick when they never got sick when I was working there I told him I do not run the kids club anymore if they have to complain to Matt about it kaylee wish they have done it and they have not done anything about it iam sorry sir. That I have to say this but something has to be done and has well The OM is all way sitting in is office he very seldom what going to the kids club and come out to the front I would talk to people and they didn’t even know who that was and I would tell him that he was the one sitting in the back office most of the time he on his personal phone sometime on company phone when I need to speak to him they were always tell me he’s in a conference call and there what time is it there were still conference call going on because inside the break room you could hear him talk then he was talking personal stuff that he would be talking to his wife and someone else and it did it did not sound like professional business work and there was time that I would set up set with them about the kids club all of this has been brought up to hr to Debra and Susan Park I have all my emails that we have email each other in case something were to go wrong at like this situation you can call me or we can have a meeting 512 743 **** thank you so much for having me work in kids club I hope you do understand I did not finish school so I t Rd y my best to make sense of all this


Cherise June 23, 2015 at 5:55 pm

Do not believe these people. Signed my son up for a month to month but the agent signed me up for a year, now I’m stuck with a membership that he doesn’t use. Now the Manager Nick Payne is stating there is nothing he can do being I initialed the area for the contract. As i told Nick if I was told it was going to be a contract I would have walked out. They will tell you , you are signing up for one thing but they sign you up for another. Full of it!


Michelle Le June 19, 2015 at 2:10 pm

Hello i have a complaint to make i quit today after three months of working as a cleaner do to how beth willis cleaning staff of Gold’s Gym Of Morehead City NC did me. i was treated wrong she would go and make complains of how i clean stuff in the gym when i thought i was doing a DAMN good job i busted my ASS off in that place from April to June and i wanted to know if something could be done about how they do people around there


Derrick June 16, 2015 at 11:13 am

I am an Iraq and Afghanistan vet that just returned to the states with an injury (non-permanent) that will take over 12 months of rehabilitation. I had my wife re-start my membership before I returned to the states from Afghanistan. Well, as luck would have it, I was injured before I returned. I have undergone surgery, weekly physical therapy, and now blood clots in my leg.

I contacted the Gold’s Gym Customer Care office to explain the situation. I submitted documentation from my doctor in order to cancel my membership with the gym. I was denied early cancellation and told, “the doctor’s note does not indicate any of the medical reasons listed are permanent.” Does Gold’s Gym really want to have a customer with known/confirmed blood clots in their facility? Although not permanent, blood clots can be fatal.

Regardless of the combat injury and associated complications I have continued to pay my membership for the past 4 months in hopes that I would be able to make use of the facility at some point soon. Well, I got the final judgement from the doctors and physical therapist that I need to be under supervision until I am “out of the woods.”

I want to hear from Gold’s Gym corporate leadership! I want an explanation for why they will not cancel my membership as I requested instead of placing a hold on it. My family loves Gold’s Gyms but recent life events have caused some changes that need to be dealt with first and then we can return to Gold’s.

Thank you for your assistance.


Denise June 11, 2015 at 8:47 pm

My family used to be members of The Rush. We enjoyed our time there, but when Gold’s Gym took over the facilities in High Point, N.C. The facilities began to deteriorate quickly. We cancelled our membership for all family members and yet they are seeking one last payment from us. I am choosing to pay this bill to get the big bully to go away. I would never recommend this company. They gave us three different contracts canceling our memberships. When I contacted their call center the agent was rude and I left a message for the manager but she never called me back. These behaviors remind me of a school bully. So if you want to invest your time, health and money in a gym—this is not the one you want. Stay as far away as possible. Oh and if you have a copy of the cancellation contract KEEP IT because this company is so incompetent that they do not keep their paperwork.


Sandra June 3, 2015 at 5:22 am

I have been a member for awhile it was my favorite gym I even got 5 people to sign up ASAP ! I added my sister and after 8 months or so I canceled her membership because she could work out anymore. She had back surgery and just could handle the gym. I canceled it in culver city the Manger there said it was canceled and gave me a paper. He said it’s all taken care of and I didn’t need to do anything else .It’s been 3 months and they countinue to charge me this is unethical my sister was an add on month to month … This needs to be fixed ASAP there’s a lot of these types of complains. I had to call the manager at Acadia and she was really nice but she said I need doctors note for my sister… Even if I had a doctors note why !!!!!!! Do I need it if I am able to cancle any time . Sometimes corporations like these don’t care about this complains but if you have conections to the media may be they will start caring …, one day you may get a celeb trashing this place so on that note fixing this problem will be best!


Carol Clark May 14, 2015 at 1:55 pm

You could do better,

I love my gym and my trainer has given me back the gift of health, I think the world of him. But the management of the operation needs to re-assess their own mission statement. Ever since the departure of both the Gym manager and the Fitness manager several months back (Valencia gym) the gym has declined. Nobody knows the answers to any questions, equipment is failing, and there is a general dissatisfaction by the membership and staff–like an ignored step-child. I have watched other very good trainers leave from dissatisfaction and take their clients with them. Is this really the goal of my gym? It has become evident that it is a numbers game (I’m an Accountant) and that’s all it is about. It certainly isn’t the camaraderie and spirit that I had come to know when I first joined. For example, I worked VERY hard for the Gold’s Gym Challenge. Other than my trainer, there has been no indication from the gym that the challenge was even going on. I took my final measurements 3 weeks ago and have not gotten an email or any indication of how I placed. The staff is in the dark and this may be due to the lack of management. Your clients feel the drop in service and will likely leave as well. I thought that I would let you know from one very good client that you need to pay attention. But it doesn’t bode well that every comment on this page has no reply. We’ll see.


Debbie May 30, 2015 at 5:27 pm

Did you see that the latest winners posted on Facebook do not have the newspaper to prove date of photos and are almost all from WA state. I smell a rat


Meg May 11, 2015 at 10:44 am

I just joined gold’s gym recently and am upset that a corporation as big as this wouldn’t at least have a decent wifi connection; any connection at all throughout the whole gym, which is at least half the size of my old gym. Currently I’m paying $16 more per month and $28 more per year for up-keep fees than the gym I switched from that actually had a decent wifi connection. How does this make sense? I’m all about “getting what you pay for”, but a comparitively small price for decent wifi shouldn’t be hard to afford for a gym corporation the size of this one.


Ferdie April 7, 2015 at 8:06 pm


I have a complaint about gold’s gym. Is anyone here who sent their complaints ever got a response from Gold’s Gym? I want to know how my issue will be resolved. Someone signed me up on a 2 year contract without showing me a contract. I only signed on a touchpad and Robert Joy (General Manager at that location at that time) since quit. Please help,

Thank you!


Sandra June 3, 2015 at 5:25 am

I just posted but may be we should start getting people with a lot of followers to post complains that may get there attention.


unhappy April 6, 2015 at 12:07 pm

The Golds Gym in Germantown MD had a training director that gives out/sells steroids to gym members. He no longer works as the training director but he still works out there. This man needs to be put in jail for offering steroids to members. He was the training director in 2014. His initials are JCT. He is bad news and has no business in a gym. This needs to be known by the corporate office because he is clearly doing something illegal. I hope that someone from the corporate office looks into this and investigates further.


Daniel Clay April 3, 2015 at 4:58 pm

To whom it may concern,

Honestly, I enjoyed using golds gym in hollywood. I paid $125.00 per month for 12 months for the family plan without missing a payment. I then moved to Henderson, NV and thats when the crap storm started. I went in for a membership and was offered personal training. At the time, my work schedule was intense, 20 hour days, so i declined. The sales person then gets up and says “let me talk to my manager”. He comes back and said he has never seen the manager drop the price so low. He dropped the monthly cost of $350/mo to $250/mo. I then told him, ” As good as it sounds, I just can’t commit right now because my schedule is not set”. He gets up again and returns with his manager. His manager says he wants to work with me and offers me a “month to month” deal for a membership and personal trainer. I accepted the offer as there was no long term commitment involved. A week later, I schedule my first session. Unfortunately, I ended up getting called in to work so i had to reschedule. 2 days later, I had the same issue. It obviously wasnt working out so i decided to cancel. I was told that I couldnt just cancel and that there would have to be some extraordinary circumstances that would terminate the “contract”. So i called corporate and asked for a copy of this “contract”. I called the gym and corporate multiple times and have yet to receive anything. A month later, i moved to lancaster, CA… where there is no Golds GYM within 30 miles, which qualifies as the termination of contract. They said they never received it and charged me $4,400.00 for a personal trainer that ive never even met.

When it comes to building great gyms, Golds is great. When it comes to ETHICS, i am heavily disappointed. I have been saving up for a really good lawyer since the day this started and have all the evidence necessary. This has caused huge amounts of drama in my life and has literally removed food from my family’s table. Strange that a billion dollar corporation has to scrape money from low and middle class law abiding citizens. Justice will be served and i plan on going public with this and the preceding disgusting complaints.
Contact me via email for any questions or concerns you may have.


Yolanda March 27, 2015 at 12:00 pm

Your corporate office is a complete JOKE! No one there responds to phone calls, you guys ONLY “respond to emails” but yet, you don’t actually respond. You ignore it because you are a bunch of lazy, GREEDY, pieces of shit!

I am so glad I don’t work for your horrible company. You never pay people what they are worth anyway, and you charge too much for a membership that has a gym with broken equipment that never gets serviced.

Way to go, Gold’s Gym! I’d rather workout at Planet Fitness!


Anahit Nazaryan March 23, 2015 at 6:23 am

Dear Sir/Madam,
My name is Anahit Nazaryan, and I am an athlete, crossfitter and Olympic weightlifter, a certified master personal trainer , a Lawyer , and a proud Golds Gym member since 2013. In particular, I enjoy weightlifting at your gym since it has all the facilities including the Olympic platform. I write to you as I would really appreciate your help in addressing an unfortunate incident at one of your gyms.

On Sunday 22 March, I was training at Golds Gym, Etihad Mall, Dubai, UAE. I was interrupted during my weightlifting session to be told by one of the staff members, not to drop the weights on the platform as it was too noisy and that the mall management had made an issue about this noise. I politely explained the procedure of weightlifting and that dropping while snatching or clean and jerking the weight is important to reduce the risk of injuries. Another member also intervened with the same comment and stated that the noise is something that is to be taken up between the gym’s management and the mall’s management and not the members. Several minutes later, another staff member rushed to me and aggressively told me “do not drop the weights” with a rather rude tone of voice as well as body language, where it caught the attention of all other members. She continued doing so, without allowing me to even speak. I asked her not to speak to me like that and that I had wanted to speak to the gym’s manager. After having explained the situation to the gym manager, what was even more unfortunate is that he was not able to get his staff member to apologize for her unacceptable behaviour, nor was he able to control the situation. The other staff member had disappeared and I later learned that she was a sales manager who knew nothing about the sport. However, one thing is clear is that the gym managed to embarrass me in front of other members, not for any mistake from my end, rather their lack of knowledge, professionalism and experience.

This incident has now forced me to reconsider Golds Gym as a state-of-the-art gym, where athletes and weightlifters can train to find their true strength. I hope this email results in the right actions as I do not plan stepping back into the gym, unless I am sure that the matter is taken care off and my respect is re-instated. I demand my compensations

Thank you very much.



Jay March 16, 2015 at 5:10 pm

To CEO Jim Snow
I am upset with the handling of my membership.
!st I wasn’t asked if I was a veteran. No big deal no a lot of us are veterans. The problem they told me was I had to ask for that before I signed the contract. I signed a contract and we can’t do anything about it.
I saw an advertisement after I signed up for no initiation fee at golds and was told the same thing. You signed a contract.
When I signed the contract they told me the only options was for 1 year or 2 year membership. No other options.

2nd The contract I signed was never presented to me. I signed a computer pad. I wasn’t shown a contract I was shown a computer signing pad.

3rd I still do not have a copy of the contract I signed. The original person that I signed up with said I will send you an e-mail with the contract. No e- mail. I talked to a supervisor I will send a copy e-mail no copy. I called the 800 number for golds I still do not have a copy of the contract. (FYI) The next day I called the Fenton Mo. location where I signed the original contract for 2 days to talk to a supervisor and left messages. I am still waiting for call back. They were with a customer or busy for 2 days solid.

4th I was at fenton that if I give golds permission to charge to my credit card it will be 4$ a month cheaper. Did not happen.

5th I was never asked if I had insurance that would cover the membership. I now have silver sneakers and the golds on Manchester switched me over. The end result is it cost me 144$ to go to the gym for less than 2 months.

The 800 number gave me a false e-mail to send a comment to. Thanks

With all this said. I am pleased with the facility but the customer service is the worst I have ever encountered.


Sandra June 3, 2015 at 5:26 am

You show find him and tweet this


Chris February 22, 2015 at 11:44 am

Gold’s gym Birmingham opens late on Sundays on a regular basis. The competition already has better weekend hours.


Alexander Banks February 9, 2015 at 4:31 pm

To the CEO Jim Snow I was called in to try a 7 day free trail . I went in on the 31 of January . I talked to one of your golds associate about this free trail . I was then told that you had a promo going that would gave me a free month and all I had to pay was the last month at no point did he tell me about a year contract or after three day I would be stuck in a contract . I was not gaving a copy of the contract yet and still I ended asking to cancel the account Wednesday the 4th of February. Tried calling your customer service and was routed to a call center for a hotel and when I tell him I was looking for golds gym he said yes they are in here it’s a call center now the transfer never went thru and I had to call back and just sat on the phone until I started getting the we closed call between business I tried finding the cancel button on and found none . I waiting til the next day and want into golds gym and talked to your associate that signed me up and he said I would be good on cancelling with a card that he gave me. I even ask will I be about to get my money back and the answer was yes you will have no problems. After I go to this website it’s telling me that I’m in Obligation for a year membership I was not told about I was talked too about a month to month . Now to find out later this is wrong I was never presented with a paper copy just a viable agreement . The gym do not fit me and was trick into you membership with no paper work telling me I’m signing a e signature for my card being on file. And now changing to a year contract that is fraud … The bar code on my key card is G0814476890 . I have tried talking to you call center and now I’m gaving your HQ a chance to correct the problem or I would have to take legal action as this a clear case of bait switch as a lawyer told me earlier today . I do not want any problem so I hope this is taking care of soon . Alexander j Banks 2026812753 thank you and I hope you get back to me soon


gary` February 4, 2015 at 12:48 pm

Just received a letter telling me my membership dues will increase which is 50% increase! WoW! The letter indicates you should contact your club manger. I did that. She hid behind “that was a corporate decision, there is nothing I can do.” I asked what changes or improvements I might see for this %50 percent increase– Got a blank stare! She even denied it was a %50 increase, said probably 2 or 3 dollars but not %50 percent. I then showed her the letter which is %50 percent higher that I have been paying for the past year plus.
Notice the corporate office does NOT even have an email address available on the corporate site. What a rip off!
Just this week I brought 2 prospective members (friends) into the gym for a tour. The next day I received the letter, which I also shared with my friends. I’m thru recommending Golds to anyone. They treat the current members like dirt.
Beware of Golds memberships! Take your business elsewhere.


todd cadle January 26, 2015 at 3:51 pm

I have a medical condition that will keep me from exercising I cant breath correctly and have an eating problem. I am under the care of a VA doctor. My doctor wrote a note saying I needed to stop my membership for medical reasons. The manager said thats not enought
they need to be specific that I cant use any of the equipment at the gym. He never asked if
I was going to be ok he just wanted my money. Told me you need to give a months notice to put membership on hold and they extend you time when you get back. I said I already canceled the auto withdrawal so dont expect any money. I would never go back they just want money not the health of their clients


Dianne Burns January 30, 2015 at 12:19 pm

Todd, I feel your pain. My husband and I signed up in October thinking that I would be able to go 12 times a month (not hard to do) and I’d be eligible for a “refund” from my health care insurance for participating. Gold’s Gym was a lot more $$ than our previous gym, but it seemed cleaner and they had a pool that I thought we would use, but my husband reiterated multiple times he wanted a month-to-month status…well, I injured my knee and haven’t been able to work up and cancelled the membership, only to find out that while my husband IS/WAS month-to-month, the sales person signed me up for a year’s contract. We were misled and I will never recommend Gold’s Gym to anybody. I had my doctor write a letter to the effect that I may have to have knee surgery and he recommended no exercise, but haven’t heard anything from the gym. The sales people will hound you with phone calls after you have called to inquire, but won’t return a call when you have a problem. Yep, it’s ALL ABOUT THE MONEY!


atul kadiwar January 22, 2015 at 9:32 am

I need the contact information of the person who handles real estate. I have a site in Griffin Ga. on US 19/41. I want to sent the information to them

Atul kadiwar


r. perez January 21, 2015 at 5:15 pm

Mr. need new managers at the location at Thousand Oaks near perm Beitel in San Antonio Texas


marguerite Chigirovich January 19, 2015 at 12:40 pm

I have been a member for about 2 years now I have signed up for a personal trainer which I am paying for. I belong to the gym in Kinston NC. For the past month and a half there has not been someone there to do this service. They have now hired someone and I keep getting told that this person will be calling me to set up a time for this service. I am a senior cititizen and the money that has been taken out of my checking account is adding up. I only come to the gym during the day. I feel that they have been giving a round around and don’t thick it it far to have this kind of treatment. This gym has been going down hill for the past 5 months or so. They have done away with all the other activities they used to offer because they can’t seem to keep there personal who would teach these classes.
Hopefully this problem gets fixed soon.

Thank You,
Marguerite Chigirovich


tom January 7, 2015 at 1:46 pm

Had a problem with the gym in town was treated bad very bad on phone by person ask for mangers to call never got one then got a call 3 months later told i was called an told i was lying they called me called cor. For help nothing sent paynent to make sure closed after trying to talk to someone at cor. Getting same dis. Treatment when asked to speak to a supervisor can you explain this from your stand point again trying to contact someone other then a dis. Person i guess ther is not one at golds


Deborah Groff December 28, 2014 at 3:20 pm

I have been a member of golds gym since 2004. I currently am at the one at Live Oak in San Antonio. I have never been to a gym where the staff do not care enough to enfore the rules than at this gym! They alow members to SLAM weights down, disrupting everyone. Dropping weights is not only against the rules, which are posted, but it is inconsiderate and disruptive. I am considering going to another gym (Planet Fitness) because the staff just does not care. I would not recommend Gold’s Gym to anyone!


Sandra December 21, 2014 at 9:44 am

I have been a member of Golds, formerly Spectrum in San Antonio since 1992. The clubs have been “sold” before but the high level of cleanliness and quality was always maintained UNTIL GOLDS bought the clubs. FUN Classes like ZUMBA and Cardio groove are being replaced with the ridiculous Les Miles weight lifting classes. Very disappointing especially since my school district has a group membership for employees! I will be suggesting our district find another gym to workout at!

GOLDS – you need to reinvest in your properties AND listen to your customers! How long do you think the not caring attitude will continue to work for you?


Lesley Spellacy December 16, 2014 at 7:14 am

I attend Gold’s Gym in Jeddah Saudi Arabia and am not impressed by the level of service, staff and management.
1. The equipment is in need of maintenance. I informed them of this when I signed up in August after a 2 year absence. It still hasn’t been addressed.
2. The spinning instructors are often late for the class and some are not even on the bikes during the lesson.
3. The music is so loud one can not hear the instructors.
4. The customer service manager seems to be invisible because I have only seen her once in the office.
5. Some classes are so crowded that the participants spill out into the reception area on the first floor blocking the area. They are not even able to see what the instructor’s doing.
6. The monthly schedule is not uploaded on the web page.

This gym is overcrowded, not because it’s a popular gym, but simply because there’s no competition. The standard of this gym in Saudi Arabia is low. I wish I’d never signed back on to this gym.
I’ve also read many of the customer comments which paint a bleak picture about this gym’s reputation.


Priscilla Adjei December 9, 2014 at 9:43 am

I used to enjoy coming to the Bowie, MD location until last night. I asked a rep, Gayle, for the paperwork to freeze my membership. With an attitude, she responded that she would when I paid the money. When I signed up I was told I could freeze it without a fee. I told her this and once again I got a nasty attitude. I said I only want to freeze it for two months. Her response was once again sarcastic and she said I can take it up with the general manager and gave me her card. I said… When will this person be in again? Gayle said… THIS PERSON, TARA, has a name. So you need to use it. I was shocked and appalled at her unprofessional behavior! She got in my face and raised her voice which made me angry and I lost my cool and got loud too. I told her she will not be disrespectful to me and I’m not talking to her anymore. I asked another young lady for the paperwork to cancel. Gayle comes back and says…oh now you want to cancel? As if it’s any of her business!!!! I told her again not to speak to me. The other young lady told me I was in a contract yet I never signed for one. I’m month to month. I tried to explain this to her when Gayle once again intruded in our conversation and turned the computer to me and said,….you are gonna pay those two months whether you like it or not because it says you are in a contract!!! I got so angry that I was physically shaking and yelled for her to get out of my dace and leave me alone. She continued to harass me and threatened to call the cops on me!!!! I will be reporting all of this to corporate because in my less than one year with this gym I have referred many people. But I will never do that again so long as this idiotic, disrespectful, woman is still employed at this facility! No employee should be allowed to speak to a paying customer in this manner!!! I am beyond upset and will not stop until something is done about this person!!!!


Julie December 1, 2014 at 9:33 pm

My brother joined Golds in Bellevue TN during a sign up special. He’s not in great health and wanted to work on it. He was treated so badly and left feeling like only already healthy people and those who they could milk for lots of services were interesting to the staff and not him. If you are interested in a gym that cares about actually helping and guiding you , do not go to Golds. Sad because not only did he lose his money but it also discouraged him from working on his health when that is what trainers are actually supposed to do.


Scott November 26, 2014 at 10:54 am

Golds Gym has made a critical mistake. They inherited a rusty weapon that’s going to back fire in their face I’m afraid…..

Golds Gym has taken over the RUSH Fitness Center in Hixson & Chattanooga, Tennessee. Golds Gym has inherited a very messed up gym. There are weight plates laying everywhere. No one puts away their weights, The equipment are all falling apart. The pads on the equipment are cracked and torn open due to not wiping their sweat from the pads, and the Sauna bath does not work half the time. When it does work, it’s way below sweating temperature.
The management there is poor. It freezes during the winter time inside causes mussels to tear consistently all over the body. The music is either aerobics sound, or soft slow ballads. Boring music is a tough thing to work out in. Especially under a very heavy bar. I like most people love hard rock, but I’m willing to listen to RAP in order to make my point here. If you look into the gym, everybody is wearing head sets. No body wants to here the music the gym has to offer.

I work in retail, and it is ALWAYS good practice to understand that the customer is ALWAYS right. This should be a religion in Golds Gym, but right now it’s not in Tennessee.

It’s disgusting to see some senior citizen having to pick up or remove heavy plates from the equipment that another has left on. It’s especially disgusting to see a handicap having to remove these 45 lbs plates from the equipment. I have seen this not once, but repeatedly. Not to mention the smaller weaker women.

When management is sloppy, the atmosphere is very uncomfortable.

My question to you is: What are you going to do about it.

NOTHING like RUSH did?



Cicely De La Torre November 25, 2014 at 3:57 pm

I live in Pocatello Idaho and the golds gym here is terrible. They never do what they say they are going to do. I have been hung up on multiple times. They have withdrew money when they are not suppoosed to. Worst service I have ever had at a gym. I highly recommend NEVER go to golds! Im to the point to just pay my cancellation fee then keep my membership. I’ve never have been treated so terribly by a company! Especially whenI pay 38$ a month for my membership!


Joanne Sommaruga November 22, 2014 at 12:04 pm

I have been a member of Golds Gym in Smithtown, NY for almost 10 years. I love the group fitness classes. The instructors are wonderful. Unfortunately this is the only positive thing I have to say right now.
I sustained an injury that is aggravated by the Zumba classes I enjoy so much. I ended up picking up a membership at NYSC to have access to a pool and Aqua Zumba classes. My contract was up at Gold’s but I decided to continue on a month to month basis to have access to the classes that I still can take and enjoy. The problem is that Golds is double billing me both for month to month and for my expired contracted membership. Should be easy enough to rectify this but a manager has to do it and there is not one to be found. Apparently they are generally available during the time that I work. I work full time in healthcare and cannot make calls from work. One person suggested I make arrangements to take off from work to come in and see a manager to fix this. Really, I should use vacation time to fix someone else’s mistake? No one knows when I can see or talk to a manager. Apparently their schedules are kept secret. After 3 days of calls with no answers my husband finally was able to get a call back from someone who gave him somewhat of an attitude initially. Supposedly the problem will be fixed next week but I will believe it when I see it.
Mistakes happen. I don’t appreciate being given the run around. If you don’t like dealing with unsatisfied customers occasionally then don’t work with people. This is way too much work for a 29 dollar charge. I do want to avoid additional charges however and I don’t like paying anything for poor customer service. All I needed was an appointment with a manager where this all could have been taken care of.


Sarah Siler November 14, 2014 at 8:52 pm

On 3-31-2014, I joined Gold’s Dundalk , Md.. My monthly payments were $29.99 a month with a contract for a the middle of July 2014,I had a problem with my check card, I had to have it replaced. I forgot to call Gold’s Gym to give them my new card #. Around, Aug.11,2014 I received a letter from ABC Financial Services,, telling me that my payment was past due; payment is due on the first of every month. It was almost 2 weeks late. The letter was nasty ,threatening me with a judgement. I quickly called ABC FInancial, and gave my new credit card number. Next day I received another letter. This time there was a past due payment,late charges,service charges amounting to 48.49, The letter stated that my next payment of $39.99 would be due on 8-15-2014. I called them back and asked , What are all these charges? I was told that the charge of $48.49. was because I was late on my payment. I told them that I was’nt even 2 weeks late , and your going to charge me all this money? I told this woman I don’t have a monthly payment of $39.99,she said ,you better look @ your contract. I hung up the phone, looked @ my contract, I did not see anything about dues. I called ABC back and told them what my contract said.. They said I would have to talk to Golds Gym about it. I talked to the Office manager and told her I did not know anything about paying dues.There is nothing on my contract that states that I would have to pay yearly dues . She said “You don’t have the right papers.” My problem with Golds Gym is this – when I signed up for a membership with Golds Gym I was not told about any yearly dues , had I known I would have cancelled right away.They did not give me a copy stating this fact. My initials and signature are not on my contract . Golds Gym should have given me atrue Copy of the contract.. This is FRAUD , I intend to press charges against Golds so called Gym .Sarah Siler


Christian November 11, 2014 at 8:23 pm

Hello my name is Christian , been a golds member for 5-10 years . Love golds first off . Hit quite a few golds in the St.Louis MO area . My hometown golds is the one in florissant Mo , & have to say it’s a dump compared to the other golds I hit in the st.louis area . Always last to get new equipment, attachments are unsafe & never enough . Equiment is always broke / padding ripped , barbells & bumbells are loose & unsafe !! I can take pics for YA is nessary. Not trying to hate on gym . But all other golds Are up to par . Florissant need to get it together !!! Just wanted to bring it to your attention
Can you help lol


Judy Isaacson November 9, 2014 at 6:53 pm

I have a medical problem and the doctor wrote a note to suspend my membership for Sept. and Oct. I was told I had to call and when I did I was told that I would have to cancel my membership and adhere to the 31 day cancellation policy and then I could join again but would have to pay the joining fee.
I have never known a business that wouldn’t let you put your membership on hold or pay the joining fee again due to medical issues. I didn’t know 31 days in advance that I wasn’t going to be injured and couldn’t use the gym.
Please let me know if that policy is correct or if there is something else that can be done so I don’t have to pay when I can’t use the facilities.


Sgt. J Hobbs November 8, 2014 at 6:07 pm

Been going to Gold’s gym for 2 years had a personal trainer Mike and recently decided on doing so again. I was introduced to a new trainer Ricardo at the bobby Jones location who upon appearance seemed professional. Upon starting our initial introductory session i could smell marijuana on him and he was constantly on what seemed like personal calls. We finished out session with a degree of tension and I guess he noticed my demeanor and tried to offer 2 more free sessions. When I declined he then preceded to tell me about a special he had for $20 a session personal training he does during his lunch hour or days off at this point I was outraged. 1 being that I paid a tremendous amount of money for this service before and 2 because of the lack of loyalty by your employee. I highly suggest that you raise your standards when it comes to hiring trainers because this guy obviously isn’t what I would call a model employee. I am no longer considering a personal trainer and I am reconsidering my renewal as a member as well. I have tried to call the corporate number to no avail during business hours which is also unprofessional on itself. I hope that you take your members more seriously than your employees do.


Chester Johnson November 6, 2014 at 12:11 pm

The Pittsburgh Pennsylvania is ruining the Gold’s Gym brand. During the past four months I’ve been attempting to get employed there as a personal trainer. My first interview was with Scott, he’s the director, I believed the interview went really well; however, I did not get the job. A couple months later I reapply for the position and Scott interviews me again, informs me that he will be in touch with me in couple days. Two WEEKS later he tells me that Gold’s Gym is on a “hiring freeze” and I cannot be hired at this time.

I find that hilarious because the next day, Gold’s Gym Pittsburgh posts an ad on Craigslist for a training director. Teusday November 4th Scott called me to once again be interviewed for a Personal Trainer position, this is the third time. This time I interviewed with a training director named Tom. He said he was interviewing people all day and if the company was interested I could expect a call by the end of the day, I did not get a call.

I am not so spoiled as to expect to be hired just because I am dual certified by NASM or NPTI, or because I have ten years total experience. What upsets me is that after the first or second interview Scott knew he did not want to hire me for whatever reason, there was no need to make a fool out of me for a third time. I’ve Loved Gold’s ever since I was in high school and worked out at the Paramus NJ location, but Scott has made it impossible to want to work there in any position.


Mari Licon November 1, 2014 at 10:28 am

My husband and I have been members of the Hill Country Gold’s Gym for several years. I utilize the gym at least 5 days a week religiously and sometimes more often. When it came time to renew my membership this October I was extremely surprised at the increase in membership fees compared to just last year. With my PLATINUM membership we were paying approximately $27/month/membership. Since my husband doesn’t use the gym I inquired about what it would be for an individual membership. It was outrageous! Almost double the amount and that was for me to go to a Ruby level! When the manager called me to finalize which level I was going to pay for we reviewed the cost and she very nicely told me that rates had changed and that she understood. I proceeded to tell her that although apparently those were the rates for my fellow gym friends it would be nice to see that the gym & bathrooms were kept up. There is mold on the celling, chipped paint, faucets sometimes don’t work right; supplies aren’t always refilled, celling tiles are stained from roof leaks, poor air-conditioning in some areas. They have literally eliminated most of the early morning classes (hello, some of us have to work!) and the classes they do have are outrageously expensive. Yes you hire a Food Network star to be your spokesperson but you can’t put the money in the upkeep of your gyms. If it weren’t because the gym is so convenient to the expressway I certainly would look elsewhere. Funny how the Evans Road and Rogers Ranch facilities don’t have the same problems! When the person that is some big wig with the company came to talk to the gym members when the facility was Spectrum he raved about your gyms and how you can go to any Gold’s gym in the country without any problems. He didn’t explain that you can go only for two weeks at a time and only a certain amount of times each year. Again some of us travel in our work and it is sometimes more that two weeks at a time. Same problem: a lot of lip service just to appease the masses!


gail October 30, 2014 at 8:12 am

I belong to the Gold’s gym on Babcock in San Antonio Tx. I go take 3 classes a week and the studio has no air conditioning. Its has been this way since July possibly August. We had a fan that helped but it was stolen and never replaced. Texas is hot and its impossible to work out with out a/c and nothing is being done about a/c or buying a few fans to stir the air. You get our money now fix something. We just get excuses. My membership is up in December and unless something is done I will be moving to another gym and taking as many others members with me. By the way it took 6 months to replace a hair dryer. Where is the manager? Where is the concern for your clients?


Scott Simpson October 29, 2014 at 12:11 pm

Golds Gym has taken over the RUSH Fitness Center in Hixson & Chattanooga, Tennessee. Golds Gym has inherited a very messed up gym. There are weight plates laying everywhere. No one puts away their weights, The equipment are all falling apart. The pads on the equipment are cracked and torn open due to not wiping their sweat from the pads, and the Sauna bath does not work half the time. When it does work, it’s way below sweating temperature.
The management there is poor. It freezes during the winter time inside causes mussels to tear consistently all over the body. The music is either aerobics sound, or soft slow ballads. Boring music is a tough thing to work out in. Especially under a very heavy bar. I like most people love hard rock, but I’m willing to listen to RAP in order to make my point here. If you look into the gym, everybody is wearing head sets. No body wants to here the music the gym has to offer.

I work in retail, and it is ALWAYS good practice to understand that the customer is ALWAYS right. This should be a religion in Golds Gym, but right now it’s not in Tennessee.

It’s disgusting to see some senior citizen having to pick up or remove heavy plates from the equipment that another has left on. It’s especially disgusting to see a handicap having to remove these 45 lbs plates from the equipment. I have seen this not once, but repeatedly. Not to mention the smaller weaker women.

When management is sloppy, the atmosphere is very uncomfortable.

My question to you is: What are you going to do about it.

NOTHING like RUSH did?



Jumaili mothana October 23, 2014 at 11:04 pm

On October 23, 2014 approximately around 5:30 PM I walked in to golds gym located at 35 S Stephanie St
Henderson, NV 89012
to get free pass before getting a membership, I was directed to fill out all the paperwork I had completed and return it to the front desk representative, then I was call in to meet with Josh the fitness consultant and we talked about the possibility and my fitness goals and the prices and types of memberships, I asked Josh due to my tight schedule if it’s possibly I could get a pass for at least one day to check out the atmosphere for the gym he immediately the client and he said he can’t do it he has to ask his manager, and Josh left to ask his manager three minutes later he comes back and he informed me that he will not give me pass because I’m not local as my ID from California by the fact I lived here for four months, I respectfully thanked him and I said if it’s possible I could get my application and my information back then Josh the fitness consultant asked me to wait for a second he will try again with his manager he could allow me to have a pass
3 to 5 minutes later Josh and the manager came back the manager was extremely confrontational and rude also he was constantly flexing his muscles despite the fact I’m way bigger than him and,
The way he looked at me and the way he spoke to me was unbelievable especially for level of management, and all the way to the and he rejected any pass for me and I said okay no problem I just need my information
And I told him I’m a part owner of energy company and I gave Josh my business card after he sought my business card he realizes he was talking to the wrong person in the wrong way and he agreed to give me four day pass

So my main problem with this location is
A the management skill is completely unacceptable and he is incompetent,

B Management should calm things down one not escalate them which this manager it exactly that

C when management having a conversation with client our member don’t approach the client as you want to fight with them and you give them a dirty look and flexing your muscle as you speak to them which I strongly recommend to review the camera or the videos if you have any

D I believe Josh The fitness representative was understanding and was respectful he just couldn’t make an exception due to the restriction he was on I completely understand

E if this situation happen under circumstances this manager could end up with that huge fight inside the gym as he disrespect people who are bigger than him in size and knowledge

F The location looked okay it was very likable but I just feel management intimidated by Jim members is not acceptable and it should not be an issue as that could escalate to a bigger problem

G I respectfully declined the past and I will not go to any goals gym instead I will keep my 24 hour fitness membership

H managements and gym representative should make people feel comfortable to be there not otherwise

I can be reached by phone or email

turnkey innovative solutions


Chris Davis October 21, 2014 at 11:07 am

OK really. Don’t know if Gold’s has anyone checking on feedback, but if you do I hope you will have someone respond
soon. I am extremely unhappy with the service I have received. If I don’t hear from someone at corporate I will be contacting all of the Corporate office CEO, CFO and COO not to mention blogging, texting, facebooking, linked in, NESTA and Pinterest and any other channels I can think of to let everyone know how you handle customer service at GOLDs Gym.


Connie October 17, 2014 at 6:20 pm

Something needs to change at the gold in killeen tx \ fort hood area I’m a pissed off client


Connie October 17, 2014 at 6:18 pm

So I go to golds again after being hurt there two years ago and it hard for me and other here on killeen to work out Friday because 1-4 the childcare closed and half the time there no room because the employee kids are there and I want to know why paying customers have to wait when the employee need to get childcare out side of work not have us lose money and time . I asked for District GM email and they told me they don’t know it really …..


Jessie Cruz October 11, 2014 at 1:11 pm



Michelle J October 9, 2014 at 1:54 pm

Over the weekend, I was unknowingly charged $25 by Gold’s Gym, and as a result, incurred 3 x $30 bank fees for Non sufficient funds.
$25 may not seem like an amount of money that would make or break a person’s finances, however, in my case – it absolutely has broken me, I now have a full $115 less than I have budgeted for myself and my 2 teen daughters. We are now at zero.

I spoke with Daniel in “my” Gold’s gym office in Vestavia Hills, Alabama, and when I said that I was calling about my account he said, without my prompt “Is this about the $25 gym improvement fee”? (Interesting that he mentioned it before I said a word). I said that it was my issue, and he pointed out that it was “in my contract”. Which I read and signed back in May of this year.

It is an extremely poor example of customer service, to charge any amount of money that is in addition to the “usual” fee in a given month without ANY KIND of communication from the company during the month prior to the charge. Most people have busy lives, that are FILLED with bills, fees, and charges. Still, when there is a (what I would consider to be random) extra charge thrown in, it is completely discourteous to not communicate to your customer to let them know that you are going to be charging them an additional amount so that they can plan ahead for the charge.

When my one year contract is up in May of 2015, I will be cancelling my membership. Disappointed in this company’s customer service, and I have had a much better experience with customer service at my local YMCA.

Michelle Jeffcoat,
Birmingham, AL


John Coggins/Lisa Lewis October 7, 2014 at 10:31 am

This place is a joke you can not get anyone to do paperwork right draft your account for the right amounts. Drive to the location over 20 miles 3 times and wait over 30 minutes to do paperwork that is lost so they can draft your account for more money each month.You call 1-866-465-3775 speak with the most horrible customer service rep Jasmine I have ever dealt with. So you ask for supervisor and she refuses. So I call the location at 865-671-0781 to find out they have no record of paperwork that we did over 60 days ago. I tell you customer service is not what it use to be. Owners of company’s should really take notice.


Rogelio Palacios October 7, 2014 at 9:23 am

My wife and I joined Golds Gym Bandera Trails in Dec 2012. After about 6 months I realized I was not going to utilize the gym as much as I would have liked to. Understanding the policy, I waited until Dec 2013 to cancel my membership. On 26 Dec I went in an filled out cancellation paperwork for my wife and I. I continued to get charged. In February I went in and talked to an associate. They assured me that it would get taken care of. Since I had been charged I worked out. I continued to get charged. I went in Apr and was assured it would get taken care of. Since I was charged I worked out. I went in July and spoke to the Operations manager. She assured me it would get taken care of. Once again, since I was charged I worked out. Finally, on Aug 11 I spoke to another Operations Manager, showed him my cancellation reciepts and he said he would look into it. Corporate office decided not to honor the my reciept because the associate did not put his name on the top of the form and because I used the gym they were charging me for. Since my wife was attached to my membership, they would not honor her cancellation in spite of the fact that she had not been there in over a year. On Aug 12, 2014 I called and spoke to a corporate representative on and he said that out of good faith he would cancel the memberships immediately and waive the additional 30 day cancellation requirement.I got cancellation reciepts (with an associate name on the top) from the gym on Aug 13 2014. I saw they charged me the 30 cancellation fee in Sep, so once again I called and spoke to Deann. She informed me that those were going to be the last charges. On Oct 6, 2014 I realized they cancelled 1 of the 2 memberships I had requested. I called yesterday Oct 6, 2014 and “due to a high call volume” was on hold for approximately 2 hours. After getting frustrated again I left my phone number for a call back in the order my call was recieved. Never got a call back. Tried to use the website advertised on the phone call to dispute charges…There is no website. Tried to “Email Golds Gym” and there is no page associated with the link. If you (Golds Gym) are reading this I am officially noftifying you that I notifed my bank to block any charges from you. Since I have reciepts in hand I believe I have good standing.

The new Manager and Operations Manager at the Bandera Trails gym were true gentlemen and extremely professional, unfortunately they work for a company that lacks integrity and customer service.


Nicole Padilla October 6, 2014 at 9:36 pm

Hi my name is Nicole Padilla my member # is 875085 I would like a call back to the number on my account


Mirella Garcia October 3, 2014 at 2:50 pm

To whom it may concern:

My name is Mirella Garcia, and I purchased a membership at Gold’s Gym West Covina back 2 months before they had their grand opening a few years back. I was very pleased with my membership till I had to pause it, due to 2 high risk pregnancies. I turned in my medical leave proof on both occasions, my membership was paused but my daycare was not and continued to be charged. When I tried to return I had issues trying to access the gym because of the childcare charges. I was denied entry and was asked to speak to management. Management assured me they would take care of the situation but never did. When I spoke to management once again they suggested that I transfer my membership to my husband so he could take advantage of the service instead. I did not disagree, then he assured me he would take care of the tranfer as soon as he got a chance. That my husband should have had access to the gym right away. Well he tried to access the gym various times and was denied and some days he was successful depending on the staff. He was fed up with it after a couple of months that he was asked to sit and wait to speak to a representative who would take care of his situation and of course that was not taken care of. I’ve called about two to three times a month. I wanted my membership back to how I had it paused till I was ready to go back after having my baby, and the staff in the phone would assure me she would pass on the message and a manager would give me a call with in the next few hours or day. To this day I have not received a call back. I’ve been down there about three times and they have me wait over an hour to speak to someone, which they assure me that their manager would call me or to make sure to come back the next day to check if he is in. As you could imagine I am very upset and disappointed in the customer service at this facility. I am requesting a refund or a Renewal membership!

Thank You


Keturah Wasler October 2, 2014 at 6:36 pm

I cancelled my membership two(2) months ago on time in person and via email. I am requesting a refund for these months. I called 8/15 and spoke to membership manager who assured me the cancellation was taken care of. It is not an early cancellation and I called customer service and no one is answering for more than 20 mins.
Please refund the error, ASAP!?


Jennifer Maldonado October 1, 2014 at 4:45 pm

Gold’s Gym is a joke!. They recently took over the local gym here called The Rush – with that came a financial fisaco along with unauthorized debits to our checking account. Cancelling the membership was a complete problem on it’s own and after multiple days of conversations they had the audacity to proceed with charging an annual fee. Granted I will dispute this with my bank and I will be sure to reference them back to this website so that they can see a proven trackrecord of the behavior that Gold’s Gym presents. I use to laugh at the commericals of “the lunks” on Planet Fitnesses commericals, yet today I think it rings true not only for the standards that Gold’s Gym tries to limit but also to their intimidation tactics they use for all their members accounts. I’m sure as with the rest of the posts listed here no one has received a response back because they know no one will see these comments until they wish to reach the corporate office. Do us all a favor Gold’s Gym and listen to the members — you gain more by actively listening and putting yourself in the member’s shoes.


CaptK September 29, 2014 at 12:04 pm

I sent this e-mail to manager of Cape Coral, Florida Gold’s Gym – after no response for a week, I’ll share it here

I returned from vacation a few weeks ago, and returned to Golds Gym of Cape Coral, only to find it more out of shape than when I left. There are out of service signs on multiple pieces of equipment. The stair steppers have been out of service for months and in perpetual repair for over a year, multiple treadmills and stationary bikes disabled. I have been a member for six years and its quite distressing how mismanaged and neglected this place has become. Even a bench was decommissioned from the locker room. Had to sit on the floor to tie my sneakers the other day. Members are assessed an annual “enhancement fee”, as a privilege of being a member and for what may I ask, as disrepair has become the norm. When will we see some results?


Tracey Dumol September 24, 2014 at 6:53 pm

On 5/8/2014 I submitted a cancelation via website which is what I was told to do. That was the only way to cancel my account. As of 5/30/2014 I was to have NO more charges as my contract was up and I paid upfront for the final month already. On 6/13,6/27,7/11 and 7/25 I was charged for my membership in Gold’s Gym error. I contacted Gold’s gym and inquired why my account had been charged in June, at that time July had not occurred. I was told then by the person on the phone that I never canceled my account. Lucky me I had the print out and confirmation number of my cancel back in May. I had to fax that over to prove I did my part they however didn’t do their part. I was assured it was now canceled and I would get a refund of the over charges in June. July rolls around and guess what they still charged me and have yet to refund my monies. On 7/24/2014 I had to again fax over my proof I did my part and they had not done their part. Again I was assured this would get taken care of and I would get a refund and a call back as to when my money would be refunded.To no avail I didn’t get a call back and its 9/24/2014 still have yet to see my refund. I called again in August as I finally got something from them however it was a check made payable to someone else for my address. Called again and was told there was some issue and they had already reissued checks and that I would again get a call back regarding my check status. As you can tell its been a month still no check and no call back. I called again which I might add is a lengthly process since it always seems to be a “high call volume” time. Today I was told I couldnt talk with a supervisor as she was busy with someone else, there is no one else to talk to and I was told I couldn’t hold the line. Because of course from my dealings the whole call back thing has yet to work out. I was told by the rep that the check would be cut sometime this month, I responded with no I want a check in 2 days period they have STOLEN my money at this point and I want it refunded and I am sick of the check is in the mail story. I told them if I didn’t get a call back within the hour I would post this all over social media and call the news outlets in my town that they are stealing money from people after their contract is up and refusing to actually issue the refund that is due to me. And lucky for me I keep copies of everything and times and dates I spoke with people so I can back up my claim 100%. My next step also will be to file a complaint with the BBB. This is ridculous it doesn’t take 2 months to issue a refund! I am sure I am not only one think about all the other people who did things the right way and it conveniently gets not entered they keep charging for a couple months and then keep your money still. If I have to stand outside the parking lot with a sign that say you steal money to get my money I will. I bet if I owed them money I would have been in collections in a flash. Funny how that works they can take your money quick but can’t refund it quick.


Natalie Flores September 10, 2014 at 8:17 pm

I am a first time member with golds gym and my experience has been short of good. The customer service is absolutely horrible and they hire people who dont know what they are doing. I called my local gym at the one year mark to cancel my memberahip. This was on august 7. The girl ober the phone said looks like your account is cancelled. I specifically asked the question, “so I will not be charge. Its cancelled? ” and she replied yes. I then see my banking account has been charged $57 dollars by golds gym. I call billing they say its not policy to give refunds. I told them that this wasn’t my fault. I called to cancel the girl told me it was, I shouldnt have to pay this. They said there was nothing they could do for me. I would have to just pay it. Bu far the worst customer service experience ever. I worked at paypal in the claims department. I know what companies can do for people. This company just flat tries to screw anyone to make a buck. I then processed to call my local gym to advise them of the situation. I spoke to a Warren Johnson, who at first was nice but then decided to be completely rude to me. I told him I called the week of the 11th probably, i couldnt at the time remember the pacific date, he said well you would have been charged anyways since tour billed on the 10th and you called on the 11th. So I went back to my phone records and it shows I called the 7th and the girl informed me it was cancelled. He then said I cant do anything because you told me the 11th. What kind of customer service is this!!!!! I will never again in my life use this gym or be apart of such a horrible organization. I have informed family and friends of this situatuon and will be writing the BBB. I still was never refunded by this company.


Skip September 10, 2014 at 3:40 pm

Member in AZ – go to 83rd
Ave and Thunderbird
Fix the darn machines – and label the dumbells
It really isn’t that hard – most of the employees are just sitting around at the front –
Are you in business or not?


melissa fiedler September 4, 2014 at 6:13 pm

The golds gym on Pat booker in san Antonio has hade no hot water for 11/2 weeks and now the ventilation system in the pool area is broke. why do we pay fees. they sure make sure they get theres, so fix it. A maintenance man walked back and forth the whole hour we were in class and got nothing done.


Edward Wollman August 28, 2014 at 7:08 pm

Want to cancel my membership. Went to and found the site inoperative. Called1-866-465-3775 and after 25 minutes got a request to leave a message and someone will get back to me within 24-48 hours! I can see this all unfolding to an additional month’s fee beyond the 30 days notice of cancellation I am trying to give. Will definitely spread the word if this does not get taken care of promptly.


Alan fair August 28, 2014 at 12:43 pm

I am a member at the Lenoir City Tn Golds Gym! I would like to know who to email about getting a piece of equipment fixed? We as members pay an equipment fee to have equipment repaired!


cristina agudo August 27, 2014 at 11:39 am

I am really frustrated right now with my membership!!! I think this company is so tricky with you signing up. I am beyond furious!!!


maria October 8, 2014 at 1:17 pm

i’m in the same way like you………they are thieves. they make you sign a contract, but OK if you want to cancel, do not allow it and seek any excuse to follow stealing. never help you for a miarda ( shit ). and when you call the customer care person, tells you THIS MEMBERSHIP CAN NOT BE CANCEL. I’ve lost 500 dollars with them.

big thieves


Gary August 24, 2014 at 4:35 pm

I was charged $93.00 for tanning and I’m one of the darkest people in the gym. I never ask for tanning. I went to the Gold’s Gym West Covina location and they told me there is nothing they can do. I just don’t understand how this system is set up. How can you charge me and not be able to return my money when you are clearly wrong. They also told me it would take 10 to 15 business days if they are able to return my money. I pay my membership on time every month and I still get screwed. I would not suggest this gym to anyone.
My main problem is I start school tomorrow and I do not have the funds for my school supplies. This is completely unfair.


Scott Meniau August 24, 2014 at 3:49 pm

This is regarding the Sim Valley Ca Golds. My wife had a monthly membership and wanted me to check it out as a guest. I went there and filled out the proper paper work they requested as a guest. They then asked to “see” my driver’s license. They then informed me they would “hold on” to my license until I was done working out! Now is it just me or is this the most assine thing you ever heard of? Why would anyone give a complete stranger their drivers license to “hold on” to so they can make a copy of it or write what ever information off it they want and the next thing you know, someone’s jacking up your identity and credit! I refused to give them my drivers license to hold so they asked my wife to give up the car keys!! What the hell is this all about??! Really?? This is how you try to get new customers??? Needless to say it was one and done for me and Golds Gym! Unreal!


Kathy Thomas August 20, 2014 at 4:54 pm

I will post this to every site and every news station .
If you only knew how your company was being represented you would be ashamed. This guy sexual harasses women, he steals from YOUR COMPANY doesn’t pay employees at time. The gym is nasty smells has mold growing every where etc. Here is what I will continue to post and send to anyone and everyone who will listen. I was Charged for 6 months at $10 plus the “maintence fee” of $60= $120 I want my money back.

I was first a member there for a year at a golds gym in Cape Coral, FL. Under the ownership of a Joe. I then became an employee in the beginning of 2014 as a filler position for the day care area. In that time I was told that I would have a free membership sense I was an employee and was working at least 1-5 days a month to fill in when ever. Around March of 2014 I decided after seeing the ins and outs of this place i no longer wanted to be an employee and noticed i had been charged for my membership the whole time i was employee. I contacted the owner who never actually spoke with me but the accountant of the Fort Myers , FL golds gym. Who told me that anyone who works less then 20 hours a week has to pay for membership. But there were a few months i worked at least 20 hours if not more that month. Then was told by many employees if you work at least one day you have a free membership no charges. Well the owner refused to refund me from the month i started till the day i was calling including the “maintence fee” of $60 . I went through my back with a charge back (just for the months i was an employee) well as of this week I have been recharged and they were refunded by the dispute department.
This gym is a joke the owner of the cape coral and fort myers gym is a joke. What a sad person to rep this company. The Cape Coral gym is FULL of mold. They use the same protein powder for ever drink they use chocolate syrup for the shakes. There was many times the gym had the checks bounce because there was no money to pay employees. The gym smells many of the machines are broken so I am not sure where this made up maintence fee goes.
I am not done with this company I was falsely charged as an employee. This place is a joke I will blast golds gym on ever media site, every news station every blog etc to make sure no one has to deal with this company or this person or be scammed in such a way. This place IS NASTY. The amount of times kids get sick in there I got sick working there and when I stopped working there havent been sick sense.


Eric Yarnell August 16, 2014 at 9:20 pm

I was at the Pittsburgh Market Square location today from 3pm to 4pm as a long-term member and was appalled at the lack of cleanliness in the men’s locker room. I had always been happy with this Gold’s location, but today the locker room smelled of feces. Additionally, a quite large young African American guy spent the entire time I was there going back and forth from the lockers into the steam room. He was quite annoying as I felt he was trolling and the source of some body odor. LA Fitness has moved into this market. I’m going to give it a try unless I see things have improved the next time I am back to Pittsburgh Gold’s Gym.


Redy August 6, 2014 at 9:43 pm

BE CARFULL WITH GOLD’S GYM IN WEST COVINA. I cancel my husband and mine police on February 2014 and next month there was a charge but only on my husband account , so a I call and explain that I cancel both membership , so they told me that my husband still active and he has to go. He was traveling a lot this time so he finally when on April or May (fist he went and they said the manager is not there so he has to came back ) , what ever he cancel it , GG stop charging his bank account . Now Aug 4 they back a again charge 119.98 , so I call the bank and said that it is unauthorized transaction so they call GG, and Christy the manager said the account still open , and she can do anything to avoid the fee, or cancel the account. Also she can se on the system that my husband wasn’t going since long time ago. Also Very unprofessional. And told me to call ABC Financial in order to cancel this membership , but I call and told me that we have to pay the 2 months and give them a 30 day notice. . Well I call the corporate office but they can not help because this a franchise and they can do anything . BE AWARE IF YOU WANT TO CANCEL. THEY DON’T KNOW HOW TO USE THE COMPUTER . AND I DEALING WITH THIS FOR MORE THAT 3 MONTHS.


cristina agudo August 27, 2014 at 11:42 am

yap!! That’s what happened to me too here in Orem, Utah. They are GOLD DIGGER!!!


Johnny C. August 6, 2014 at 1:05 am


I am a customer in Peoria. Arizona and I have had an account for a little over a year now. Golds started off great, as they worked with my account as I went back and forth to college , but after today; I have no respect. My mother has an account and would allow my brother to use her membership so he could lift, today he and his friend were stopped and they were told to leave, which is very understandable. However, my issue is with your front desk employee named Amanda. As we were walking out the door, Amanda proceeded to say “Bye cheaters!” With a condescending tone and a grin on her face. Disgusted, I asked if that’s how Gold’s Gym conducted themselves as a well established company. Her response “yeah, you guys cheated and didn’t pay.” Mind you, these are 18 year old kids who, heard what was said and STILL walked away, without saying a word. I spoke with Manager Warren Johnson in regards to said situation and was told that this would be handled. So now I ask is this REALLY how your employees are instructed to handle situations? How does this say about your company? What does this say about Warren Johnson? What does this say about Amanda, and what will really happen to this extremely rude and unprofessional individual that is on your pay roll?


Sam July 22, 2014 at 7:39 pm

It’s pretty awful that you can’t transfer your membership to another state when you move to another state. “CAN YOU BELIEVE THIS GETTING CHARGE TWICE BY GOLDS GYM”
The site in Dallas, TX would not quite charging my credit card. It makes you want to put your negative responses on Facebook. If this is what they want it still may happen. Let’s see how their business grows since the information they provide is inconsistent.


Sally July 20, 2014 at 3:48 am

In February, I opted into a personal training program with a trainer at Gold’s. In April, I bought a house, and shortly before May, it became clear to me that I needed to stop the personal training in order to properly stay on top of my finances. I called Gold’s and spoke to the training manager. I explained that I had bought a house and could not afford training any more. In addition, the trainer I was seeing had gotten another job and was leaving in a short time anyway. The manager told me that instead of canceling right away, I could put a 3 month hold on the training, NOT be charged, and see where my finances were at once I had been in the house for a while. I explicitly asked whether I could still call back and cancel as long as it was before the 90 day mark of my hold. I also asked if there was any paperwork that needed to be signed, and he said that there was no paperwork. He would take care of it. Two months later, I am still being charged for personal training that is on hold and that I am not using. I called the same fellow back a few days ago, and he remembered everything about our initial conversation. He then said, “Don’t worry about it. These sessions don’t expire. You can always use them later.” Clearly, he had some kind of sales goal to hit, and did not want to lose the credit he received for my training or something of that nature, and therefore, he lied to me about taking care of my hold, hoping that I would not notice the debit from my account. When I told him that it was HIS idea in the first place to put me on hold instead of canceling (I fully expected to pay the 100. cancellation fee), he told me that he was “not sure” whether I would be refunded the difference of my charges vs. the cancellation. NOT SURE? Are you KIDDING ME?! He said he would get back to me the next day. It has been 5 days, and I have yet to receive any further information. The trainer I had been working with has not worked there since shortly after I put my account on “hold” and it’s not like I have been assigned to someone new because my training was on a “hold.” Again, the training was ONLY ON HOLD because HE SUGGESTED IT as an option where I would not be charged while I figured out my financial situation. I wanted to cancel it and pay the 100 dollar cancellation fee in the first place! So now, I have to go in and be all bitchy (not looking forward to that) in order to get ANY kind of attention with this matter that is CLEARLY the fault of the manager who OFFERED ME the option and then did not take care of it as promised. I don’t want anything unethical. I have been charged 280 bucks for two months of training that was supposed to be “on hold.” Since I still want to pay the cancellation fee, I just want the 180 dollar difference returned to me. This whole situation is extremely embarrassing, and although I have been a member for YEARS, I am considering leaving Gold’s due to this situation. I don’t need this type of situation in my life.


Ty July 15, 2014 at 10:34 am

I live in Kansas city, Missouri and went to the Aspen on the boardwalk before it changed to Golds. I was actually happy with the change and looked forward to start with a new gym. However, that changed very quickly. I brought my brother in to join with my girlfriend and I. I got the prices and told them that I would talk to my father about the financial situation and come back the next day to sign him up. Nothing else was said and they let me workout with him for the day so he could try out the facility and see if he liked it. The next day when I came in to sign him up, I had a $16 fee on my account and when I asked what that could be for the manager Jacob told me that it was a guest fee. This is something that was NEVER mentioned to me before I went in. Why would I ever let my brother come in for 45 minutes with me if I knew I was going to be charged half a months fee? It is absurd. After telling Jacob that he had not told me that the day before I was told I was a liar. I then went to the front desk and asked the guy who had checked me in the day before and he said “he didn’t see I had a guest” which was also a lie. After he saw his boss was in a bind he suddenly remember me and telling me about the fee and was trying to pick a fight. He literally threw his pin on the table and asked if we had a problem. The manager stayed silent next to him and did not say a word to this kid. I work as a restaurant manager and know that this is not only extremely unprofessional but a lack of leadership and management by Jacob. I have had no choice but to cancel my gf’s, brothers, grandmas, aunts, and 2 close friends membership due to this manager not telling me and charging me for a guest fee. Jacob literally lost 6 memberships over $16 which doesn’t seem like a big deal except for the fact that I was never told of this fee and when I expressed that I was not told, I got called a liar and called out by some little punk at the front desk. This all happened last Wednesday and I am still very heated about it. Poor management and customer service at a gym that I used to be an avid promoter of and came to 7 days a week. Very embarrassed for your new location and choice of management.


Eddie July 13, 2014 at 9:13 pm

I’m very upset with y’all’s customer service. I keep getting charged by your company for service that I no longer have talked to the store manager and the district manager about this they have not been able to stop this like a full refund of those charges that have occurred you can talk to them this rate the store that I was in was the golds gym and Mechanicsville Richmond Virginia. The store manager nor the district manager were helpful to me nor kind afterwhile they said that it would be fêtes and I send the that it was finished and said I look in my account today and find that I was charged I give this wanted to all that joined golds gym that they’re not helpful I told people not to go to your gym


James Greene July 8, 2014 at 10:28 am

I signed a three year contract with Gold’s Gym and after being a loyal customer and due’s paying member of Gold’s Gym for 9 years I unfortunately was diagnosed with a brain tumor in November of 2008. Following the surgery I was unable to walk and I called the gym to cancel my membership as instructed by my doctor. Gold’s told me that I was required to come to the gym IN PERSON in order to cancel the membership. Even though I was bed-ridden and could not walk, Gold’s continued to charge my bank account on a monthly basis (this was 6 years after the original 3-year contract was signed) and then doubled the amount they were charging on a monthly basis. The only option that I had was to either get a lawyer or cancel my bank account so they could not charge it any longer. I canceled my bank account and now, 5 years later, they have turned my $46 account over to a collection agency who harasses me on a monthly basis. This is one of the most unethical companies I have ever dealt with in my life!!


Janet Marmura July 7, 2014 at 11:10 am

I started with Golds Gym in Alexandria, Va in 1997. I assumed that when I moved to Shallotte, NC I would find the same or similar experience with the latest exercise machines,diverse equipment for use with these and updated machines. The “red” ones here in Shallotte are the exact ones in Golds in 1997. Broken machines are fixed only to revert back to the same problems after a short time. The seat can drop while using the chest machine causing a jolt to the back. The place is dirty with outdated equipment. When my membership expires in October I will drive to Brunswick Comm. College to use their facility. I live 5 minutes from the Shallotte gym and would love to be able to be proud to say I am a member of Golds. When I mention that we have only 1 “rope” to use for biceps or triceps or report lack of equipment the answer is usually, “Corporate is coming….” I am tired of hearing about the facility in Wilmington. Hopefully the owner can divert some of the earnings to his one here in Shallotte. Does “Corporate” listen??


Bernard Hill June 29, 2014 at 10:58 am

This is a formal notice of unauthorized electronic fraud and thief charges by Gold’s gym.
My wife and I have been attempting to cancel our account since February of 2014. First my wife wrote up a letter for both of our accounts to be cancelled since our contract was up. I went back in March to inquire because our bank accounts were still being charged at the Babcock branch in San Antonio. The front desk employee stated to me that I could only cancel online, there was no written letters accepted. I was given a bogus website that didn’t work. My wife then called in and spoke to a guy named Derick and he gave her a website and he said make sure it caps on the being of the word because it makes a difference. Ok any literate person knows that doesn’t apply when your typing in a website, but I said ok and tried the website. It didn’t work again. I called right back and spoke to the same guy, he put me on hold and said let me make sure that right. He came back to the phone and said I need to type in Once again I hang up, type in the website, yep doesn’t work. We cancelled the membership because we were moving to a different city where there was no Golds close. So we constantly called and called then finally spoke to the new district manager of that location. This manger was not only rude, but was not aware of how to fix the problem. I ask him for a Regional manager or number that I could call but he was not sure what number to give me. He had called customer service and that manager what not returning his call and it was nothing he could do! I called corporate to file a complaint and was told that I could cancel with them over the phone, after providing all the information to cancel I was told it was taken care of, but I would need to wait 30 additional days for it to cancel, this was in April. As of now my account is still be charged. At this point I feel I need to filed fraud and thief charges for unauthorized electronic deduction, I am tired of Gold’s Gym taking our money for services we have not used in 4 months. . Please contact me at 832.643.1741 Bernard Hill if you have experience the same issues with Gold’s gym cancellation process…


tim geary June 25, 2014 at 7:15 pm

Hello,  I am a member of golds gym and have typically enjoyed the value and service your company provides.   Today however, at the location on thunderbird rd and 83rd avenue in Peoria my wife had a horrible experience. She was informed she would be charged for a towel on her membership because she forgot to bring it. She was polite and was only trying to make it aware to the staff member that she forgot it and was treated rudely.  “It’s only a dollar” is what the staff member said to her as she let another male member walk by without a towel!  My wife asked to speak to a manager and was treated rudely by him as well. He actually said the same words “It’s just a dollar” well we have four children, and “just a dollar” doesn’t apply to us, we are in a budget and don’t expect to be discriminated against because we can’t afford to purchase a towel when others aren’t required to do so. 
I will maintain my membership but will not visit this location again. Please pass my contact info along to someone that can assure me this type of treatment won’t happen.
Tim geary


Moreen June 25, 2014 at 3:29 pm

I work out at the Gold’s Gym in Maryland Heights, MO. The cardio equipment (Stairmaster) is always broken and for the past year they cannot keep them fixed. It is very discouraging to go to the gym and not be able to workout as I would like (disappointing too) I constantly am told that new equipment will be installed and it never happens. I spoke with several members and the cardio equipment they choose is also broken. No one wants to fix the equipment correctly. I am not happy. Thank you.


Curtis Watson June 25, 2014 at 1:56 pm

Hello I am Curtis Watson I am very displeased with the way you all are handling my issues on this defective part I own several machines in my home some are 8 or more years old never have I had a broken or disable machine in all those years I love working out with family and friends getting healthy when I saw that Gold Gym had a machine at Walmart for a reasonable price I knew it was meant for me not knowing it would cause so much heartache and anger down the road Gold Gym should have never put out such machines if the quality doesn’t measure up to standard with a lame 90 day manufacturer warranty I want you to look at my unique situation from the view of you being the anger customer you brought a machine cost 320 brand new to get assemble by professional installer cost 110 you are using it properly enjoying your early Christmas present 6 months later machine breaks down do to poorly designed. Now you fine out its a 90 day warranty and part cost 200 dollar. Now angry cause you haven’t worked out in 3 weeks keeping your schedule forcing you to go to a gym spending more money now you get holds of the major retail store who sold you the machine they offer to take it back but you have to pay to disassemble it costing more money but wait here is the devastating part everything thus far cost you way more then your initial price for the machine then you get hold of icon fitness who makes the machine using and damaging Gold Gym reputation with a cheap quality machine they off you 75 percent off the part not taking in account what you already out of pocket on plus what it going to cost to get someone to reinstall the new part. (NOTE FACT 6 month for a major bracket bending after normal use is unethical with the manufacturer claiming its unheard of as well). At this point You all need to get the next chain in command involved for I will be contacting Walmart manager to help me write to their corporate office as well as your corporate office to try and get a good resolution This is not a small band-aid issue that a merely 75 percent can fix this very well could be a serious wound damaging others who done got frustrated whom we don’t know that could be suffing from the same issue I do know products are recalled everyday since you care not to express more concerns in this to me as a consumer I must look out for my fellow neighbors to protect and do my part IThank You for sticking to polices and regulations according to your company which all was created and writing by a man to be changed some day by that same man.


                                          MR CURTIS WATSON

Sent from AOL Mobile Mail


Charlotte B June 25, 2014 at 11:43 am

After 15 minutes of parking at the outdoor pool at the Rogers Ranch Gym, in San Antonio, Texas, my car was broken into. Within a few minutes of having my cards, they drove straight to Academy and charged over $1200 of items. There have been a string of PARKING LOT PROPERTY THEFTS in this parking lot in the past 4 weeks. Golds did not follow through on their due diligence and notify any member of the HEIGHTENED SECURITY RISK in their parking lot. I was literally parked feet away from my car and that did not stop these people. They are SO COMFORTABLE AND SUCCESSFUL BREAKING INTO CARS IN THE ROGERS RANCH PARKING LOT, that they did it right next to a fence where parents and lifeguards and kids are playing and sitting.

I informed management at Rogers Ranch that I understand that it is not their fault that my vehicle was broken into; however, had they put a sign out at the pool entrance informing members of the recent property thefts, I would have walked right back to my vehicle and grabbed my purse.

After filing my report with a very kind and helpful lifeguard, Garrett, I waited to see if I’d ever hear back from your management at that gym. I never did. I took it upon myself to call and they told me they’d speak to corporate to see if they could help cover my deductible for the damage to my vehicle or for the items that were stolen since I had to file a homeowners claim, with a $500 deductible. I never heard back. SIMPLE COURTESY TO CHECK ON ME AFTER THIS INCIDENT OR A PHONE CALL FROM MANAGEMENT WOULD HAVE BEEN APPROPRIATE. WITH NO SECURITY, PARKING LOT LIGHTS THAT ARE USUALLY BROKEN, BROAD DAYLIGHT ROBBERIES, NO OUTDOOR SECURITY CAMERAS, MANAGEMENT THAT FAILS TO CHECK ON THEIR MEMBERS, IT SEEMS GOLDS HAS SET THEMSELVES UP FOR FAILURE. HOW MANY MEMBERS LEAVING OR THEFTS DO YOU THINK IT WILL TAKE TO GET MOVEMENT FROM YOUR CORPORATE OFFICES ON THIS MATTER? This is supposed to be a “black level” Golds, give me a break.


Viola June 23, 2014 at 2:47 pm

I am a fairly new member to the Gold’s Gym in my area. I have always exercised but got away from it a few years back. Now I am having difficulty controlling my weight so I decided to join. I am in my 60’s an refuse to not be more active and better my health.

I enrolled without a contract but contracted a trainer, which I am very satisfied with the lady that helps me. I pay my dues every 2 weeks. This month when I decided to take a second Trainer session I paid for part of the sessions which was $200 and my dues ($16.23 every 2 weeks). I check my account everyday, and I noticed that on my checking account there was an extra $10.00 deduction. I called the very next day and at first I had probably been charged for a late fee. I explained that I purposely pay every 2 weeks so that does not happen. They asked me to come in after work which I did, but before I did go in they called me to say that I was right that the $10 was a mistake. I didn’t pursue the benefit of the doubt, but I am not happy. I am not happy because they will not let me set up a pay bill account from my bank. My bank will even mail a check to the entity if they do not have a e-mail account. I pay all my bill through the internet very promptly and never have any problems.

Could you please confirm to me that this is not possible with the local Gold’s Gym.

Thank you for your attentive time.

Ms. Viola R. Currier


Kristina Smith June 18, 2014 at 9:40 am

My boy and I signed up in April. We were shown around the gym and then talked to by a Casey. In the front royal va area. When signing up we were asked if we wanted the month to month or the yearly package. We chose the month to month. Now we have ran into a few problems. I ask the man in needed be could we cancel at anytime with no problems, his answer was yes. We asked if there would be any fee we were told no. That we could cancel with out any issues. We were told that we would be on a family plan. Which meant we were under the same account. We asked if we could pay ahead of time with a different form of payment. We were told yes we could. Well were straight lied to. We are not under the same account at all. We are charged separately, I had made my first payment on May 11, 2014 by cash and then was still charged for the same month 3 days later. When I went to the gym about my refund because at this point my bank account was over drawn by 118.00 because of two $30.00 overdraft fees plus the membership cost of both of our accounts (no one could help me). So I had to take action in my own hand and go to my bank personally on my lunch break to file a dispute. My bank did what they were supposed to because I had the receipt proof showing that I payed in advance by cash and that they were not supposed to charge me again until the next month which is June. Well my original charge date is set for the 15th of every month and these fools decided to take my money out of my account before then and argue with me through email about me not paying. So as of right now they have charged me a $20 fee for each account. ARE YOU SERIOUS.!!!! So i call to let them know I am canceling my accounts and these fools have the nerve to tell me that because my account is in their system as a yearly thing that I have to pay $349.00 for each account when my account is supposed to be month to month and no fee at all. I am beyond pissed and someone from corporate needs to contact me immediately. I shouldn’t have to wait for the account manager at the Front Royal, VA location to feel like coming to take care of my ACCOUNT. You all need to get better people out in these locations that can handle the accounts. You should not just have one person that can handle the account. Poor customer service, and poor explaining of details of accounts. You all should get it together. I will be stopping payments, and will never use Gold’s Gym as my Gym again. I will work out at home for all that.


Fallick June 15, 2014 at 12:06 pm

gold’s gym Woodstock has one of the worst customer service ever. I have been trying too sign up my son for a three month membership and the age has changed twice in a 4 day period and so has the price. Why is it so hard to get a honest answer out of the staff that works there. I guess, I will join another gym for the summer so my son and I can have an enjoyable experience.


Née raj Wadhwa June 10, 2014 at 4:22 am

Experienced terrible biased and embarrassing customer service at Venice Golds Gym location numerous times and often the membership staff at most LA locations are unprofessional money hungry agents. I have been a loyal members for many years and always paid my dues but have had two long time membership salespersons mistreat me by falsely accusing me of my membership status. If it were not for the locations and equipment, I would take legal actions to have Gold’s Gym make up for their repeat discriminatory way of treating clients based on false accusations and assumptions of the membership staff.


Jessie Chai June 8, 2014 at 10:26 pm

I joined the Gold’s Gym (Platinum level) last September and it has been a pleasant experience until now. School is off for the summer, so I paid extra for the Kids Club (i.e. childcare) for each kid per month so I can continue my workout routine.

The website states “Let us take care of the kids while you take care of your fitness.” Unfortunately, that didn’t happen!

You would think if Gold’s Gym REQUIRES me to pay extra for the Kids Club, shouldn’t the Kids Club hours be covering anytime when there is a class being offered? Or, daytime hours like noon to 4 PM, especially for the summer because the kids are out of school now?!

On June 2, 2014, I called the General Manager at the Hill Country Village location in San Antonio, TX and asked Ms. Linda to extend the hours of the Kids Club; she said it’s the decision from the Corporate Office. I called the Corporate Office Customer Care line; Ms. Belinda (with extension 8013) told me to talk to the Operation Manager or General Manager at the Hill Country Village location because scheduling is at the local level. I called the Operation Manager; Ms. Antoinette (?) ensured me that she will not change the Kids Club schedule because it was planned a year ahead and it has been like that for years so it couldn’t be changed (really? why?). I explained to her that this is summer time so many parents might need their Kids Club service. Her answer is “NO!” and she told me to call the Instructor’s Manager if she allows me to bring my kids to the class and they sit at the back. Needless to say, I am sure the Instructor’s Manager will say no because this is a liability issue, as the gym worker there told me a week ago when I found out they closed the Kids Club as I was about to drop off my kids at noon and go to my usual class.

The following evening, I talked to another General Manager at the Evan location. Mr. Luis couldn’t do anything, either. I decided to cancel the Kids Club memberships that I signed up about a week ago. He wouldn’t do a refund even when the gym is unable to provide the childcare that I purchased for. Worse, they will continue to bill me for another month. So, now I am forced to pay 2 months of Kid’s Club memberships that I am mostly unable to use.

I am extremely disappointed on it’s billing policy as well as how the employees at Gold’s Gym solving problems by handing me off to someone who is equally as unhelpful. I would very much like Gold’s Gym to resolve this problem by either extending of the Kids Club hour (noon to 1 PM on Tuesday) at the Hill Country Village location in San Antonio, TX or giving me a full refund for the Kids Club memberships.


MADDIE June 12, 2014 at 12:29 pm

They don’t care, they running the Gold’s Gym name through the mud!!! Have you tried calling their customer service line? It’s worse!! They will disregard your complaints Jessie. I too live in San Antonio TX. Corporate office no better….you can’t get a hold of anyone. As you can see there are nothing but complaints.


Douglas Bothwell June 4, 2014 at 8:21 pm

I was a member of the Gold’s Gym in Long Beach, Californian for several years and had heard numerous accounts of theft in the lock room. Never imagining I would be a victim, I continued using the locker room until I found my locker broken into one night, everything gone my clothing, shoes and keys to my car and residence. The front desk didn’t seem the least bit concerned or helpful not even allowing me to use their phone to contact a friend for help. I had to find someone who would allow me to use their mobile phone. That was more than three years ago. In spite of that experience I missed the facility’s equipment and friends I had made there. Recently I had been considering going back to Gold’s and then received a complimentary seven day pass in the mail. When I attempted to use the pass I was told in an extremely unfriendly way that Gold’s Long Beach would not honor the pass as it was intended for people who had never been to the gym and that under no circumstances would allow me to experience how the gym might have changed in term of equipment or security in three and a half year unless I paid for the opportunity. I stated that there isn’t any kind of exclusion on the complimentary mailed pass for an individual who had a previous experience with the gym, much less over three years ago. Your Staff at that facility needs to learn what the phrase “Customer Service” might mean or simply how to be courteous! You’d attract a lot more members with a friendly Staff!


Kevin Moore June 2, 2014 at 6:44 pm

I have had a lot a trouble to talk to the General Manager of the gym.Either he’s in a meeting or he’s busy with something else I’ve been trying to speak with Terrick Guindy ,for 2 weeks at the Montclair Gym.


Julieann Najar June 1, 2014 at 3:51 pm

my son is a wounded warrior ,who was wounded in Iraq in 2006. I got him into the Gym in Florissant,Mo. with Ken Russell as his trainer. and in June will be one year. by son has Tramatic brain injury and MS ,and PTSD from Iraq and an IED attack. and was not taken care of since then. I was able to get him home to me in 2013 and he is now lost 100 lbs and works on his muscles,as he could not even get up before. he loves the Gym. and his trainer. what I would like to know is my son Dennis Cabanting is on VA disabilities and is there a rate for our wounded like this. as the fee is expensive for him. but something he doesn’t want to quit .so we make it work. but he is wheel chair bound and not able to work ever again. I would appreciate any info. on how to help with this.


juan guevara jr May 31, 2014 at 7:40 pm

Member id: G1112011874

This is to inform you that I am cancelling membership for myself, Juan Guevara Jr, and for my son, Ross Guevara. I visited your gym in Brownsville located at 800 Sunrise Blvd., Brownsville, TX 78526 where I tried to cancel our membership in a cordial manner and was given a small piece of paper with information indicated that I must do this online by going to this link:

This link does not exist. I have visited and looked for any link on your site map where I can cancel my membership and there isn’t one.

So, here what is going to happen:
1. I will stop payment on my credit card.
2. I will report this to the Texas State Attorney General Office.
3. I will also report this to the interstate commerce division of the Federal Bureau of Investigation (FBI) since you are crossing state lines and committing a fraudulent act.

Take your pick, you cancel my membership peacefully and we remain friends or you can spend a few bucks on legal fees. My final move will be to go to the nearest court house and file against you. Then get a mechanics lien and close you down across the state of Texas.

Try me. I’ve got lots of time to play.

Juan Guevara Jr, PhD, CDR, USN-retired


MADDIE June 12, 2014 at 12:16 pm

They wont let me leave a message. Contact me if you want to file against them. Maybe this should become a social issues…it might fall upon monkey no see, hear or speak. Anyone else want to chime in???

From San Antonio TX


Raj Jassud May 30, 2014 at 4:56 am

I am from India (pune)
Am member of gold gym from last 4years, as of now seen the worst condition of gold gym pune, have never before.
I hv some of the pics which I would like to upload on YouTube, i thought before upload it I would like to share with the gold…….
If am not able to get the answer within 24 hrs is going to upload automatically……


Dr Carla Jones PHd May 28, 2014 at 9:52 am

CEO: Jim Snow
CFO: Aaron Watkins
COO: Todd Scartozzi

Good afternoon gentlemen,
I’m writing this complaint regarding the Gold Gym on 7937 Pat Booker Road, Live Oak, TX 78233. On Sunday May 18 2014: My grandson was visiting from St Louis MO and I’m thinking of purchasing a membership for him. So I went on line for the 7-day free pass he’s 18 years old and I’m returning to TX from a five year tour in Germany (Military). The pass was issued on 5/23/2014 and he went on Saturday to play basketball and the young lady took the pass and his ID for that visit with no problem. On his departure she told him to bring the pass back on his next visit, Sunday evening I drop him off at the same location with the same 7-day pass and the desk person (James Panah) at that time refuse to honor the pass saying he must hold a TX ID. I went to find out the problem and WHY he was refused service and he asked me to speak with Brandon Castro. While speaking with Castro about the sitituation he wanted me to purchase the membership and if not we would have to leave! I asked about the TX ID which the problem and noted to him the its say’s on the pass the an” VALID” ID must be use. I then asked for the pass and James Panah had to get it out of the trash, WHAT!!!! Is this a place I want to purchase a membership from? Where is the customer service? First….you don’t know me from a can of paint, you don’t know if I was going to purchase a membership or not! This show of respect for the customer is truly DEAD! Never have I seen this type of service. At this point who would want to pay for this membership? Horrible is the only word I can use for this staff!


Scott Garmony May 23, 2014 at 4:03 pm

I am requesting that you guys look at opening a gym at the Stone Hill Town Center in Pflugerville Texas. It is a massive shopping center at the intersection of toll roads 130 and 45. It is a huge growth area. 24 hour fitness is already there but there is plenty of room for someone else. 24 hour fitness put some lower grade weights in and if you came in with all new first rate equipment you could steal their business. Thanks!!!


Merideth Harrington May 23, 2014 at 9:13 am

I am interested in speaking to someone regarding a corporate partnership nationwide. Currently, we represent 4500 companies, several major insurance companies and handle the reimbursement for fitness and wellness services for 800,000 eligibles who have money to spend on a fitness membership. That number continues to grow by 20% each month. Please contact me directly so we can discuss how we might work together to add more members to your facilities.
Merideth Harrington


J May 17, 2014 at 10:45 am

I advise that you be careful who you buy training from. Rockville Town Square trainer Danny tends to extend his training outside of the gym to any willing female, including Eun Chon. Although he is a married man, morals and ethics do affect his professionalism. Is this the type of behavior tolerated at Gold’s?


Dan Shiner May 15, 2014 at 4:45 pm

I join a list of others concerning the cleanliness of the Texarkana Gold’s Gym. We have asked for fans in the locker rooms (that request is over one year old) and we are entering summer months. We have complained about cleanliness and the fact that soap and paper supplies are not checked regularly. Today, two of the three showers were without soap. AND, the audio/video is out again and has been for 6 days. These things should be repaired in 24 hours and a back up unit should be maintained at the gym. The movie room was a marketing point and it is well used. There are no valid reasons for the circumstances I describe The manager is a great guy….the staff is nice, but someone needs to get withit.


Heather May 7, 2014 at 7:38 pm

I should have sent this sooner. I just thought it would get better. Texarkana Golds is dirty. It needs a cleaning from the floor to ceiling. No joke. Bathroom and shower area are nasty. I tell them something is on the floor. They sweep. It still leaves a residue. That was Saturday. It was still there today. They don’t replenish paper towels for days in several different areas. The shower needs scrubbed. The same filth has been there for months. The equipment is dirty and dusty. The cinema room never works. The tanning rooms are dusty between the doors of the booth and it blows all over u while tanning. Soap dispensers are never replenished for days. Bathroom stall walls look like something dripped from top all the way down the stall wall. Very dissapointed. I used to work out at Legends. They never never never let their gym look like this.I expected more from a large business. Thank u.


Refiloe Magosi May 6, 2014 at 3:33 pm

CEO: Jim Snow
CFO: Aaron Watkins
COO: Todd Scartozzi

Good afternoon gentlemen,

I sincerely hope that I can get assistance regarding the matter below. I am shocked an appalled at what I have just heard from your representative. The worst part about this is that she told me that nothing could be done and that I cannot cancel my membership. She also told me that I could not speak with her supervisor regarding this. What type of company are you where one cannot speak with a manager regarding complaints? This actually shows that I made the right decision by cancelling this membership because I cannot imagine paying for a service where one cannot be heard and where staff will insist that they cannot help you. And how exactly am I supposed to continue with a gym that does not meet my needs where these disadvantages were stated when the membership was started? Are your staff members trained to trick people into signing up for memberships and telling them that they cannot get a 7 day trial but omit to say that there is a 3 day trial period before the membership takes full effect? Is it a norm to sign up someone and not even give them a copy of their contract so they could at least read about these stipulations? Is this how you make your money, from ripping people off? This feels like dealing with Bank of America all over again. What kind of people are you?
As noted in the letter below, I asked for a week’s free pass so I could determine whether Gold’s Gym was the right fit and was told by the person that signed me in that it would not be possible.
Secondly, your representative has just told me that there is a three day grace period to close this membership and that I sent in my request three days past my membership. Please be aware that when I went into Gold’s Gym, I specifically told the person that signed me on that I would start using my membership on the following Monday. He told me that it did not matter and that my membership will start the Friday that I went in to enquire. As you can see below, I wrote this email after my second visit to which I tried to give Gold’s Gym a chance by trying a different class.
I also asked you representative NOT to charge my account as I will not go to Gold’s Gym and she told me that you will continue to charge my account as it shows that I am still an active member. Really??? After I had just informed and sent you a letter of my intent to cancel and you confidently say that?

My company glorifies Gold’s Gym and we have a discount program with them and I wonder if they are aware of the kind of Gym that we are dealing with. I would appreciate a response regarding this and I believe I should also follow up with my company on false advertisement.
It took me going to Gold’s Gym this past Friday to be told that I had to call 1-866-465-3775 since there had been no response to my emails. Calling this number proved to be another waste of time as I was told that I could not be helped and that I had to write a letter to your corporate office. All this time spent on trying to close a membership, I am shocked beyond words with this experience and shocked that some companies still operate like this.

Please see initial email below that was sent 5/1/14.

Good afternoon,
On 04/25/14 I joined Gold’s Gym with high expectations of making it my new home gym. I had my first work out at Gold’s on 04/29/14 where I attended a Sets & Reps class @ 5:30pm which unfortunately was such a disappointment that I left the class early. May I please say that there was no problem with the instructor but the issue is what I am used to. I had a membership with VIDA fitness at Gallery Place in Washington DC and their instructors and classes are very different from what I experienced at Gold’s during this class. At VIDA, all class instructors and personal trainers are required to be fit and look in such a way that the members have something to aspire to. The tone of the workouts and the structure is also different from what this class offered. As mentioned above, I believe that your instructor is good but she was just not what I am used to.
Yesterday, I attended a spin class @ 5:30pm and this class was very enjoyable. The instructor was great and the music was great as well. The only problem is that I have been spinning for almost 3 years now and the class was way too easy for me. The spin classes that I am used to are where the instructors push you above your limits and where I am used to working out with people at the same level as myself. This helps in keeping the moral high, knowing your limits and trying to improve. Looking at the Gold’s gym spin class schedule, there seems to be no levels of spin and this is not something that will work for me.
Again, I would like to emphasize that I have no issues with your instructors and that it’s just not the right fit for me. Three years ago, I made a conscious decision to make exercise a lifestyle and have been consistent with this decision since I made it. I have relied on fitness classes for me to keep this up as several attempts of using gym equipment and working out on my own have failed. I therefore rely on these classes for a complete work out and so far I am not impressed. I cannot proceed with the idea of committing myself to a year’s contract where I am not satisfied with my workouts.
Finally, parking. The two times that I have been there I have had difficulties in finding parking. I had to drive around several times until I could find a place to park. Yesterday I ended up parking on the side road that leads to the exist where the underneath of my car even hit the concrete road as I had to park my car with half of it on the road and the other half on the gravel/grass. I don’t think I can deal with all these issues. It has only been two visits and I am already experiencing all these issues. I actually asked the person that signed me in whether I could get a free week and he said I could not. I wonder if he knew that I would find out about some of these issues and not sign up after all.
I honestly do not see this working and would like to request for my membership to be cancelled. The person that signed me in did not disclose anything about a time frame on when I could change my mind about my membership.

Refiloe Magosi


virgil wertenberger May 6, 2014 at 2:16 pm

I have been going to Gyms since I joined in the Navy 1973……
I had Golds Gym membership in Baton Rouge, LA. ’98-’99. (Transferred out with my job) Most recently Richland, WA for 2 year membership. Where I was harassed everytime I walked in the door by three employees that scanned my membership card. (for at least 6 weeks) They would point the laser scanner at me. I told them that lasers can damaged the eyes and not to point it at me. The first time it happen the she just laughed. She would TELL the others when I came(THERE HE IS) in so the three thought they would have fun with me and point the laser scanner at me every time I came in. I told the guy not to point it at me. He pointed it at me and pulled the trigger and laughed and said I’m just testing it.
This the Best Gym!!!
These MORONS with this intentional behaviour ruined it for me !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

One time guy was following in the the locker room… I said ” Are you stalking me?” he said “yes”
I replied “Usally, I only have chicks doing that”


Manju May 1, 2014 at 10:09 am

NEVER EVER BUY PERSONAL TRAINER CONTRACT form gold Gym. Not only they will hurt you badly, and you cannot visit gym anymore, they will charge you forever. I paid for 6 months for 6 weeks lessons. You cannot talk to anyone, all bunch of incompetent people! Although manager saying I do not owe them, I am getting letters form collection agency. I gave them doctors note, MRI report, they said it doesnot show disability!!
This is Tysons Corner, Gold Gym, in Virginia.
Spread the word, no one should suffer, exercise should be a pleasant experience!


jj May 1, 2014 at 2:54 am

Tried to get a 7 day pass and the golds employee wanted me to sign up 1st and wouldn’t give me a 7 day pass after I said repeatedly I would like to try it out for a week .he continued to sell the membership and that the deal wouldn’t be here next week .good luck golds.pressure sales doesn’t work now days with all the competition out there .I called LAVAC and they said sure here is a week pass and didn’t even talk about signing up until I was done with the week pass.


Shawn April 30, 2014 at 5:06 pm

I have a lot of family that uses Gold Gym, they’re pretty popular in my tri-state area. They’ve all told me great things but I’m still wondering if long term this is the right gym for me. The ones here offer tons of aerobics programs but I’ve heard of a few facilities that only have weights and low grade cardio machinery.


Mel Daniels April 25, 2014 at 4:03 pm

As I read through some of your customer comments I can now see the lack of customer service at your facilities are not just a local problem but a problem corporate wide. Just like many others, I too do not expect a reply. I just left one of your facilities here in San Antonio Tx. 10455 Culebra 78250. As I approached the I was greeted with a smile and asked “could I help you” the young lady seemed very nice initially, I told her I just had a few questions about the service Gold’s offered. She told me to fill out a waiver form, again I politely told her I just had a couble quick questions. I first needed to fill out the forms before I could go into the the gym area. I told her I didn’t need to go into the gym area and repeated I just had a couple quick questions. Seemly annoyed, she rudely told be I would have to wait “severel minutes” before someone could help me. I told her I didn’t have the time to wait. She just stared at me and said sorry!

I find this to be very unprofessional! I have been a member of Life Time fitness for several years and began to look into other gyms because it’s a little far from my home. Ms Julie Buewski the young lady who is the manager at your facility has all but showed me that your company has a serious lack of interest in potential clients. If this is how I get treated as a potential client, I wonder how much worst it would be once you have my money. I can’t believe this is how your company does business. I am shocked that you all have been around for so long. As for me and my money, think we will just stay at Life Time Fitness.

Mel Daniels


gymrat101 April 25, 2014 at 3:38 pm

I have been going to the Gold’s Gym Express in Del City, Oklahoma for several months now. My membership is up in July and I do not plan on staying. There is a girl at the front desk that does nothing but hang out in the manager’s office. When I need to tan or buy a drink I have to stand at the counter for several minutes before she comes out to help me. Sometimes she is in there with the door closed. How can you help members when you are in an office and can’t see the front desk. She never smiles, always rude and I don’t know how many times I have seen her yelling across the gym at other employees. I have even encountered her in the parking lot as she is leaving pissed off almost running me over. I tried using the classes they offer but she would give me dirty looks and stare across the gym at me the rare times she was at the front desk. I started going later just to avoid this person which is very inconvenient and what do you know, there she was. I have filled out comment cards and still the same thing. Any ideas on how I can save my membership and not have to deal with this one person?


walter lee April 22, 2014 at 7:25 pm

I don’t understand why there are 4 treadmills at the Randolph Road gym in Rockville Maryland have been broken for over 3 weeks. Nor do I understand why it always takes so long for any broken equipment to get fix at this location. This seems to be an going problem with this gym location. Why are the escalators always broken. It is quite obvious either there is (1) no manager who can solve problems, (2) the regional manager, if there is such a person, does care or doesn’t know how to solve problems and (3) corporate office must have their head stuck in the sand. Taking out ceiling tiles and putting fans in the men’s locker room to circulate the stagnant stale air seems more like a patch job and not a real solution. In fact the air circulation through out the gym is so spotty. I guess what the company is saying they just don’t care about their customers.


gagan thapar April 18, 2014 at 3:41 pm

An open Letter to Gold’s Gym:

I don’t know whom to address the letter because I found everybody (literally everybody) in Gold’s Gym organization not worth discussing the matter. So, I am left with no choice other than an open letter to the organization. It might end up turning a bootless errand but I am hoping that at least one person in your organization is sane and this letter finds that person. I know I am again building castles in the air, but it will at least subside my frustration. I will not explain every bits and pieces of the conversation with Gold’s Gym personnel, and try to keep it short and simple. I will not use anybody’s name also because it’s not my intent to blemish someone’s image.

I have had a horrible experience with the customer service of Gold’s Gym. I had two memberships with Gold’s Gym – personal training membership (6183-32-1064) and regular gym membership (G0313025839). I didn’t want to continue the personal training membership because I got married and didn’t have enough money to pay for the training membership. After so much struggle, and many email exchanges, I finally conquered the castle, and got myself rescued from the claws of the membership. I received an email from XXX, and here it’s cut and dry:

On Tue, Dec 17, 2013 at 4:42 PM
“Therefore, I used your Marriage Certificate dated 10/24/2013 to cancel earlier than your 5/20/2014 obligation but since first provided 12/9/13, the 12/9/13 is the date used for the cancellation processing and no refund is due. As a courtesy, your request is being processed without the usual 30-day notice requirement, so by using the 12/9/13, no further drafting should occur”

I wanted to continue the regular membership, so I replied back.

“I am ready to continue the regular membership”.

Everything was hunky dory until 3/4/2014 when I received one invoice which had $500 late charges, and all that crap on it. I called their billing department and they said you would have to pay everything because our system says you have the active membership and we have been notifying you since December 2013 (I didn’t receive anything).

I had a resolution that I would not pay a penny to you guys because I have a proof that you cancelled my membership. After that, I exchanged some emails with XXX, but all went in vain because I was trying to have a logical conversation. I am not going to flood this letter with those emails. So, I am putting relevant emails here:

On “Wednesday, April 16, 2014 4:05 PM”, I sent them one nasty email with the help of my lawyer, and XXX got a feeling that I wouldn’t go away without a fight. So, she tried to placate things, and replied :

“You are correct; you may buyout your contract for $400, half of the balance due. This is the main reason why I sent you a copy of your contract. That information is stated there.
Please let me know how you would like to finally resolve your account, and we definitely appreciate you time and patience in the matter.”

She never gave me that option before. I though, I would pay Gold’s gym one month rent as courtesy.
“I don’t want to settle for $400 because the contract was cancelled and I didn’t use the gym for a single day. As courtesy, I am willing to pay one month fee that is $160 and be done with Gold’s gym. Otherwise, I am ready to take the matter to litigation.”
But XXX was adamant, and I was not ready to give in either. Then the new story unfolded, she sent me an email that I couldn’t cancel one membership without the other.
“After what you pasted from my original email, you responded with “I am ready to continue the regular membership”.
You are not able to cancel one without the other, unless you make an early buyout payment for the amount of $400 to cancel just your training and continue with your membership. If not, both will continue to bill through the obligations you agreed to when you signed their agreements.”
I asked her to show that in the contract that I can’t cancel one without the other, but obviously how could she show, when it’s not there in the contract. So she reverted back to the old story again that you can’t cancel one membership on the basis of relocation.
“The agreement shows your training obligation and the only way to cancel its billing earlier than the 12-month obligation you agreed to. Again, I sincerely apologize for any misunderstanding in the terms of your training agreement. You cannot cancel one for permanent relocation while keeping the other active for use because proof of permanent relocation is to show you are no longer able to use the services being provided. The only option there is for you to cancel your training account and continue your membership is to provide the $400 early buyout payment.”
I am just done with Gold’s gym now, so I sent her the last email:
“I thought we were talking about cancelling the one without the other, you have again changed the topic. Initially, you agreed that you cancelled on the basis of marriage certificate, I don’t know how you again went back to relocation thing. My membership was not cancelled on the basis of relocation so please don’t mention relocation again.
I am done with this back and forth email thing. I will talk to my company’s lawyer again today. He suggested me not to pay $400, because I am not at fault.”
This is how frustrating my journey has been with Gold’s gym. I would have expected what I thought was a reputable company to honor the commitments made by its customer service personnel. Apparently, I was mistaken in relying on the XXX’s statements, even though XXX is the individual that Gold’s Gym has appointed to deal with customers. I can tell you that my own company, and I expect most companies, would not renege on promises made its personnel.
Adding to my vows, I was conveyed a different message every time. Suffice it to say I am just done with Gold’s gym and I would advise everyone to reconsider their decision of joining Gold’s gym. It’s heck of a deep pit and all the ways to get out are with Gold’s gym, once you are in, you can’t get out without Gold’s gym help.


Marty April 17, 2014 at 3:11 pm

I was sold my membership at the ELKRIDGE MARYLAND location on false pretense by BRUCE BUSBY. He not once told me that it would cost monies to use other Golds He did sign me up on a great traiing rate though. With that said when I tried to use GOLDS in ELDERSBURG, MD Mister muscle behind the desk making a shake was more then rude when i seemed confused about the 7.50 charge per day. I was perplexed by his homophobic attitude and way. With that said I noticed a string of homophobic behavior and realized that it was uncomfortable. Also I began to really look around at the CLEANLINESS OF THE ELKRIDGE MD LOCATION MOLD and BACTERIA IN THE DRY SAUNA AS IT WAS NOT FIXED FOR 2 MONTHS. MOLD IN THE STEAM ROOM.. LOCKERS FILTHY NEVER CLEANED.. TOPS OF MACHINES FILTHY AND THEY FINGER PRINTED ME…??? ON TOP OF THAT WHEN i TRIED TO CANCEL MY MEMBERSHIP THE RUDENESS HAPPENED The GM of Elkridge MD was nasty and condeasending. Could not help sent me to CUSTOMER CARE Or does not CARE.. First Carolina Remeriez would not even talk to me yes she was a supervisor… Rude and hateful. Then I escaleted on FB and Twitter and got an email but no call I Called again and a month into and talked to MIA Good lord let me tell you if you have a complaint this is not the person to talk to Beware ATTITUDE straight off the street.. I was beside myself and left another formal complaint..and low and behold after all i have said they had Miss Carolina Rameriez call me again. That lady has the cooth of an armadillo. I have since voiced another complaint.. All i wanted was my training monies back that I did not use that they are keeping… lI let them charge me the extra month membership.. I think it is time to contact the health Department.. and send the pictures and videos to FB and Twitter and Pintrest and yelp…. I still have not got refunded and or an apology notta…..GOLDS IS NOT THE PLACE FOR ANYONE STAY AWAY


Unhappy Client April 15, 2014 at 1:46 pm

I am very disappointed with the hospitality and service I have received multiple times at Golds Gym in Lincoln, CA. The owner often runs the front desk and is very rude and condescending. He never greets guests with a smile and acts as if we “owe” him. Every other gym I have been to, greets guests with a smile and treats them with respect. I feel extremely disrespected every time I come across the owner and I believe his behavior is unacceptable.
As a small business owner, you should treat people with kindness and respect.


erika harvey April 7, 2014 at 8:45 pm

I have attempted to have someone talk to me about my billing and membership cancellation and renewal and neither the gym or the collection agency will discuss it. Once you are late for two mos, your account goes into collection. I have attempted to call every month and they told me at the gym or collection agency that they could not find my name because I did not have my ID#. I have not paid for my membership due to severe pain in my knee which I sustained when I signed up and got a free session with a trainer. It took 6 mos for my knee to heal . I also had severe family issues and monetary difficulties, No one cares. I looked on line for a billing/ corporate office for members and can’t find it. This is terrible service. They just want to take your money and that’s it. I left L.A. fitness because of that attitude now I am in the same place.


Walter Raybon April 7, 2014 at 11:55 am

My name is Walter, I am writing this letter to thank gold’s gym for a certain product. See, I am a 45 year old parapledgic who has been trying to workout for years, My wife purchased resistance bands that you can attach on a door. It has enabled me to workout at my leisure with little or no assistance. I just want to say THANKS!!! It has changed my life for the better. Once again I want to say THANKS!!!

!!!!!! THANKS FOR RADING !!!!!!


Lori Connoyer April 6, 2014 at 7:32 pm

i am writing this email one time only. if i get no response within 24 hours, i will contact the attorney general of the state of Missouri. Your Florissant Mo. location is FILTHY! I REFUSE TO CONTINUE TO WORK OUT THERE FOR FEAR OF CATCHING AN ILLNESS!
I have left my comments to the Manager on the comment board, and to no avail has my complaint been taken serious. This is a very serious problem, putting your members health and well being at risk is a very serious matter.

Obviously you do not take any of your emails serious, i have seen nothing but complaints without responses from the corporate level.


amanda April 19, 2014 at 4:13 pm

I totally agree. AND the hot water doesn’t work AND the clientele and patrons are completely ghetto!


Nadine April 3, 2014 at 11:46 am

I am writing this note (which will be followed by a hard copy to your offices) as a founding member of the Culver City, CA location. I just learned that this location will be discontinuing the group exercise classes as of 5/01/14. I thought this was an April Fool’s joke, but am told that the decision is in the works. Whoever has authorized this move has seriously put this location at risk of being shut down completely, as I and several other long time members, will decide to terminate our memberships.

Article II of your contract states that the company has the right to “reasonably” cancel classes or equipment. To take away all group classes is not reasonable. The ONLY reason I attend this gym is to take advantage of the group classes. Your long-term instructors and members deserve to have input on this matter. Not once have I been contacted or notified. I know the facility has my email address, and I check my spam inbox regularly. I have received NOTHING regarding the dissolution of classes! When several members went to facility manager to complain about the class cancellations, his response was “It’s Corporates’ decision. We will happily refund your money.” Good luck with that! I was once owed money for an over-charge to my account, and it took about 4 months to get MY money back! The company sure is quick to renew my membership automatically, which I saw in small print in the contract and will overlook. Not once did I get a notification that my membership had been renewed, nor did I receive even a “Thank you” for continuing my membership. I have always PAID -IN -FULL for my contract, which is two years at a time. You have taken my money up front, yet not given me a decision about how my money will be allocated. Don’t tell me to go to a reciprocal facility: that is not convenient for me or any of the other members who paid to use THIS facility!!!

There have been many instances of lack of follow-through by your staff. I went to the gym and it was closed because someone had not shown up to unlock the doors. We were all told we would be contacted and something arranged. Never heard a peep or an apology for the inconvenience. However, the yoga instructor did not want to disappoint her loyal followers, so made the decision to provide a short class on the sidewalk in front of the facility! How’s that for dedication!?

I have a treadmill, stationary bike, weights and other equipment in my home. What motivates me to continue at your facility is the schedule of classes that prompts me to get dressed and head out of the door and battle the deplorable parking of the mall location in order to see the friends and instructors I have met while working out at the fitness classes. You don’t get the same interaction on a machine. If you do a little research, you will find that the classes generate more people coming to your location; look at the sign- in sheets. Determine which classes fill and which ones don’t. The Fire Marshall had to come and shut down one of the classes a few weeks ago, due to overcrowding. Rumor has it that the classroom is to be outfitted with Astroturf and the mirrors (which we were told cost $700 each) were to be taken down. This is another example of fiscal irresponsibility. By the time you figure out this idiotic move, most of your long-time members will have gone, and you will not get us back. It was also quoted that each member costs the gym $3.81 per class, and the gym does not recoup this dollar amount in offering classes to pay for instructors. Where did you get that number? Have you even contemplated asking us to contribute $1 or $2 per class to save us the inconvenience of going elsewhere and offsetting your costs? NO!

I am urging you to reconsider. I still have another year and a half to go on my 5th and 6th year. I would like to remain, but if the gym is not working for me (or many others), I will be formally requesting my fees be returned.

Please feel free to contact me. I would welcome the discourse to provide you insight into your own facility’s core group of dedicated members and instructors (who by the way, had every opportunity to go to a new competitor’s facility, but chose to remain with us because we are passionate about our classes!)

Nadine Wright


Marsha Pasarow April 2, 2014 at 10:43 am

I have recently learned that the Culver City Gold’s Gym will be canceling all classes soon. This letter is to protest such a move and to express my dismay and anger at this decision.

The ONLY reason I, and many of my fellow classmates, attend the Culver City Gold’s is for your classes. I believe that offering the variety of dance and yoga that you do is precisely what makes Gold’s unique and special.

It is clear that this is strictly a budgetary move–that you no longer wish to pay the teacher, thereby “saving” money, but you will actually be losing members.

Do you really believe that putting down Astroturf in the dance room and adding some equipment will bring in new members? I think not. As a gym-goer and former gym manager I know that people want convenience, affordability and fun, which your dance classes provide, not to mention the opportunity for personal growth. People who have never taken a dance class and see what’s going on in the dance room will drop in and –guess what!–become dancers!

Your decision tells me that Gold’s doesn’t care about its members and is only interested in the bottom line–making money. I would urge you to reconsider your poorly thought out choice in canceling classes and reinstate dance, Zumba, yoga–and maybe add a few more. The club will thrive, I assure you.


Alane April 2, 2014 at 12:28 am

To Whom It May Concern,
I also am devastated by the news that all classes in Culver City will be canceled as of May 1,2014. I have never received notice and there is no sign noting this. The instructors received emails at the end of last week stating the above information.
No one knows what is going on except to state “it’s a corporate decision”
All gym’s are the same. The only reason to choose one over the other is because of the amenities. Gold’s gym Culver City has none. The only reason to join is the choice of classes and the amazing instructors. Now you have taken that away so there isn’t a reason to stay. This is a costly error in judgement on your part. By the time you realize your mistake too many members will have gone elsewhere.
I know you tried this in Santa Ana and it apparently worked however you still offered classes. Please reconsider your decision. This gym will surely close it’s doors if you don’t. We are asking to protect our future and yours.


juliet March 31, 2014 at 9:05 pm

I talked to Mr. Jim Snow when he came down to have a meeting with the Culver City Gold’s gym staff. I was impressed with his statement that “I am not important, it is the members that are important”. Today, which is just a few months after speaking with Mr. Snow, an announcement was made by one of our class instructors that starting May 1st, 2014, no more group classes will be offered at this location. Many of our members are furious that a decision like this was made purely based on your profitability considerations. Some of us had just renewed our membership for another 18 months and the only reason we chose Gold’s Gym over the other gyms is because of the group classes and the quality and the professionalism of the instructors. We do not use the machines or trainers by choice and attend Gold’s gym strictly for the classes. There is a brand new L.A. Fitness Center at the corner of Jefferson and Lincoln in Playa Vista which probably is less than three miles away from Gold’s, with new equipment, huge ground and a beautiful setting. All of these didn’t change my decision to sign up for another 18 months with Gold’s gym in Culver City because of the group classes that you offer there. If you had let us know this is what you were about to do, many of us who only take group classes for sure would not have signed up with you again. Many of us are original members, and signed up when you opened this location. You sent your brochures door to door in our neighbor, emphasized that we could choose from many group classes for free as long as we joined your gym. You are still advertising the same free group classes on your web site, while at the same time, you are telling us that you are cancelling all the group classes starting on 5/1/14. This is unacceptable and false advertisement. We understand that you do business to make money, however, satisfied members should be one of your priorities too. After reading all the complaints posted on your corporate complaint page and finding most of the complaints were not addressed, this does not give me too much confidence in getting a response from you to find a resolution. However, I decided to let you know what my concerns were anyway and hope that you will think twice before you make your next move. In summary,do not advertise that you offer free group classes and tell potential members that they can pick any free group classes while at the same time take all the classes away without early notice for existing members to take actions without signing up with you for another a year and half. Whether Mr. Jim Snow is still with Gold’s Gym or not, I hope that the company maintains the same attitude and values all the members, either existing or new, and decides not to cancel the existing group classes at your Culver City gym!!!


Sandeep Sharma March 31, 2014 at 3:57 am

Sir I am a member of your Gold’s Gym Gurgaon Palam Vihar Haryana (India) (address- H Block Commercial Complex
Opp Celebrity Homes
Palam Vihar,
Gurgaon – 122017, Phone 1:+91 – 124 – 6463345 / 6463334
Phone 2:+91 – 9212153335) but presently I am staying in Mumbai Kandiwali West (India), I was not be able to continue my gym regime in Gurgaon Haryana because of my shifting to Mumbai, I have requested your Gold’s Gym employees to transfer my membership to (address- B-2, “V-Souk Mall”,
Above D Mart, Mahavir Nagar,
Sector 10, Kandivali(W),
Mumbai – 400 067
Phone 1:+91-22-61503000 / 01 / 02 / 03 / 20
Phone 2:+91- 9223593167 / 9223394380) on 12.03.2014 through email but till now date these people did not have transferred my membership and I have also called many times to receptionist (Manoj),(Provjot) & Manager (Devesh) Gurgaon Haryana branch, but they are not transferring my membership rather than they are making excuses and trying to ignore my matter,the process of transferring the membership is of 14 days,my travel card of 14 days workout is expired.Also employees of your Mumbai Gold’s Gym branch has told me that fees of your membership will rise (Rupees thirteen thousand three hundred to eighteen thousand something) from tomorrow i.e 01.04.2014 but till today your Gurgaon Palam Vihar Haryana branch Gold’s Gym have not given me any solution,sir I want to know that who is responsible for this? kindly request you to please look in the matter at earliest as it is spoiling the reputation of Gold’s Gym.

Sandeep sharma
Membership no-1758
Contact no- 07715097297,09911763879.


Sanjeev Kumar Sharma March 31, 2014 at 2:45 am

Dear Sir,

I have taken membership for my family in June-2013 for six months at Sector-14, MG Road, Gurgaon (Haryana)-India. My family had enjoyed that period & very much satisfied. But due to some health problem I have not utilize that facility & visited at Gym for only 8 days in my tenure of six month. Now I am ok & want to use of same. Can you allow me for 2-3 months as FOC on behalf of my that membership which I have not used. Is it possible.


Sanjeev Sharma


JAMES March 20, 2014 at 12:12 am




Donald James Bane March 19, 2014 at 9:43 pm

Would sure like some one from Corporate finance(Irving) to contact me about my missing W-2. E-mail me or call me (512)364-XXXX…Thank You.


Andrew March 17, 2014 at 6:52 pm

I too – like many of you – have had the same problems with membership cancellation since 2011. At one point Gold’s Gym bought out my local gym (Aspen Athletic Club – Edmond, OK). During this time, my billing was being sent through Aspen, but once Gold’s Gym took over it was transferred to their corporate offices. Fast forward now to 2014, and I’m still being billed my original membership fee.

I don’t know if who is exactly at fault here: the local offices or the corporate offices. But apparently, the local offices had sent in a request for membership cancellation to the corporate offices. For the first few months, I let the system do its thing by allowing their corporate offices enough time to receive notification for my cancellation. A year later and nothing happens. So I went to their local offices and ask what was the deal. What I was told that perhaps the notification was “lost in the mail” and that I should contact corporate.

Here’s the thing. I have had contacted corporate. I have had left them voicemails. I have had wasted my time waiting on their lines hoping to speak to a corporate associate. But everything is lost to no availability. I have had to pay the sink cost every month since 2011 on my credit cards just so that my credit score doesn’t get shot. At this point, this is financial slavery with no regard to the consumer to contact their offices to resort this matter professionally.

For a corporate company affiliated by Arnold Schwarzenegger himself, this company lacks extreme professionalism in handling small matters as membership cancellation. It goes against any ethical and moral bounds of which to regard a consumer attempting to conclude a solution professionally without malice. What’s even more pathetic was that I had justified reasoning: medical issues that forced me to drop out of colllege and potential graduate school studies in order for me to work full time to solve my health.

It’s really simple. No one wants to resort to ill will toward any one else, but with the lack of professionalism in taking care of their customers for the simplest of reasons, I will tell anyone and everyone to stay away from Gold’s Gym. For any of those who are researching gyms, it’s best to start endorsing your local gyms.

As of now, I will continue to fight these charges, no matter how petty the charges may seem – the average gym membership cost anywhere in USA. But the principle of the matter still remains, treat your customers with respect and they will be more willing to do business with you.

For those that are still having trouble.

Contact your local State Attorney General’s office, then contact the Gold’s Gym Corporate area’s State Attorney General’s office (appears to be Texas according to the information provided here).

Contact your credit card or bank company, and start issuing disputes.

Make sure to have all necessary paperwork included in your claims: proof of cancellation, initial contract paperwork, proof of any medical visits, proof of bank/credit statements regarding anything to your cancellation. proof of relocation/change of address, or anything else that is pertinent to fighting your cause.

Afterwards, start assembling your own legal team.

But you know what’s really silly? It does not have to get to this point. The petty membership fee that I have had to pay monthly for the past 3 years could simply be cancelled. What is 3 years of monthly membership costs matter to a large corporation? It is petty money compared to other costs associated with living.

Otherwise, if you really want to take the fight teeth to teeth with Gold’s Gym itself, start contacting the Governor himself – Arnold Schwarznegger. Because really, who’s going to really listen to mere productive citizens of our respective communities who work hard to fight for a living, fight for progressive movements, or fight for the betterment of tomorrow?

I’m not sure corporations care.
I can only hope other more important people of higher stature care to acknowledge our fight and see that these matters cease and desist.


Ms.Miller March 17, 2014 at 1:04 pm

Wowww, unanswered mail??smh I see writing corporate about my complaint is useless.


DIANA TORRES March 14, 2014 at 8:59 am

I signed for golds gym membership a few years back.. i cancel my membership on October 2013.. but for some reason the gym keeps drafting money out of my account.. i have try to cancel my contract several times.. and each time its something different.. they are not available, o the send me to a voice mail.. o i have to call o come to the gym when they are available, they have told me several times the they will call me back.. its been weeks and i haven got a call.. i call this morning again, apparently the owner doesn’t come as often to the gym, so i cant talk to him.. i explain my situation again to the person i was talking to.. and again he said its nothing i can do.. only the owner can help you.. but he is not here,..SORRY..what its wrong with you people.. what a horrible service.. I’m still waiting.. I will contact a lawyer if this problem isn’t resolve soon.. thank you,..
Diana Torres
Lakeland Florida


Angie March 12, 2014 at 9:49 pm

I guess I’m not the only one with issues with Gold’s. I can’t seem to get my account cancelled. I moved to California and there are no Gold’s within 25 miles of me. I don’t want the membership anyway and was told it would expire after my year contract was up, but now someone else is saying I have to fill out a cancellation form, I have to go in the San Antonio I10 location, I have to call the corporate office, etc….Always a different answer. The only one who knew what they were talking about was a Sacramento location, nice girl. I’m going to rip someone a new one tomorrow. I will never join Gold’s again.


Melissa March 7, 2014 at 1:26 am


My name is Melissa, and I JUST joined your gym YESTERDAY. I saw that you had a children’s center and was very happy about that so i joined, Today was my first day at the gym and i brought along my 4 year old daughter and took her to the children’s care center, The lady said ” Go ahead and sign her in and your good to go.” So i do and an hour later i come back and there’s a DIFFERENT lady in there. So i go to the sign out board and sign her out and she didn’t even look at me. I proceeded to grab my daughter and she didn’t question me or anything she just let me take her so i walked up to her and said ” i’m her picking up my daughter and she said “Great have a wonderful day” I then asked ” Do you need to see my ID?” she said “No you’re fine” I have never met this lady in my life it was my first day at the gym, none of the staff are familiar with me or my daughter, they changed staff and she just let me take her. If someone were to walk into there and pick up my daughter and sign a fake name and say “OK I’m here for my daughter” The lady would be like “OK bye have a nice day” and let a stranger take my child?! and then what would happen? I WOULD SUE THIS COMPANY IMMEDIATELY. I am asking you to PLEASE ENFORCE higher security for the GILROY, CALIFORNIA Golds Gym and require a simple ID to come pick up your child. It’s so simple and easy! This is a huge problem and liability and i am not the only one who is upset about this. This is a risk for a child’s life. Please do something about this. 24 hour fitness, anytime fitness, Health and fitness ALL have a requirement for an ID to drop off and pick up the child. Why can’t you? And if you do require that then the GILROY, California Golds gym isn’t following policy. If action isn’t taken i have a lot of people willing to join me in taking action on this.


Jessica March 4, 2014 at 3:37 pm

No one will return my money at golds gym fullerton they do not know how


Jessica March 4, 2014 at 3:36 pm

I am coming from the golds gym in fullerton and i have visited some other gyms and the machines are not as good is there a way you can tell me if some of these are there the pictures i am sending or iof you can purchase these products for here the machines are different everywhere else the octane machines and the machines you stand on that give exercise i can’t see all your machines on yelp can you put more pictures on yelp?
can you purchase more products none of these machines compare to fullerton


Sandy Conway March 3, 2014 at 12:38 am

Uhhhh, I’m so tired from fighting to get them to stop taking my money that I can’t even write.


Janette Key March 2, 2014 at 12:17 am

Would a Gold’s Gym leasing space WITHIN their club to a private fitness studio that teaches fitness class that not only Gold’s Gym offers, but offers at almost the exact same time be a conflict of interest? Not only is this happening, it’s happening on the same floor of the facility where the group ex studio is. There is a common entrance into the facility and I cannot for the life of me figure out how the front desk member services staff will be able to keep people from using the facility for free when all someone has to do is walk in and say “I’m here for the classes at ‘blah blah blah’ studio”. This presents a huge liability risk for the Gym, and 100% undermines the efforts of the group ex instructors that have been hired by the gym and work to provide a high quality class.


Devri Kilcrease DeLaurentis February 28, 2014 at 3:39 pm

ATTN: CEO Jim Snow. I have attempted many times (3) and just sent the 4th letter to be removed from Gold’s Gym. I found out Thanksgiving I was being medically discharged from the service at Fort Gordon, Augusta, GA. I was stationed at Fort Gordon. I went to the Gold’s Gym at Walton Way Extension and Bobby Jones Expressway. I have been trying to cancel since November and I was just charged again and I should not have ever signed up, because I have had nothing but problems with the personnel. I just contacted the manager there and he is not there, and the personnel were not exactly personable with me. All I want is my membership cancelled and refunded for December-February and if it comes out March 7th. I will await your email.

Thank you for your time!

Devri Kilcrease DeLaurentis


Susan March 1, 2014 at 5:20 pm

I received an email from Jim Snow that stated he no longer worked for Golds Gym. He wished me good luck with my complaint letter that was addressed to him. In November 2013 he was aparently ousted and replaced with Aaron Watkins.


marc koenig March 30, 2014 at 12:04 pm

can you please send me Aaron’s email, if you have it? Thank you.


Joseph Sneed February 26, 2014 at 12:49 pm

I went to the gold’s gym in Brownsville, TX. It is right next to the texas roadhouse and comfort inn near alton gloor off the frontage rd. I waited forever just to try to buy a smoothie. Finally, I got tired of waiting and I said Sir? with no tone whatsoever or anything. I called him numerous times to no avail. He ignored me, and then finally tells me Hold on!!! Wait!!! He does this with complete obvious attitude, disrespect, and pretending like he’s suddenly someone tough because he lifts a few weights up and down. They do not know how to conduct business in the Valley at all. I didn’t take his complete rudeness and proceeded to put him in his place. He is too much of a coward to say anything back when he started the disrespect to begin with. He then waves to his team that works there that is hugging eachother and doing everything they’re not supposed to do because in the Valley they think they can just do whatever they want and they’re all gay and work together and give eachother jobs. It’s ridiculous there. I know how the whole system works, and all it is is people who are broke pretending to be someone with other people following them and kissing their a**. I told this guy to go ahead and call the team of people, so I can let them know the same things I’m telling you. He looks surprised, confused, and afraid now. They proceed to tell me you need to leave sir, which is saying it’s ok for someone who works there to be disrespectful to a customer when they are asking for a simple smoothie and for them to do their f***in’ job. I don’t have to sugarcoat s***. I am more successful than anyone in the Valley will ever be and I have done it all by myself. I didn’t suck d*** to get where I am, I worked my a** off for myself, and didn’t just work for the government and be a b**** who sucks d*** to the system. Something is going to be done about this. Period. You corporate people are going to do your job like you are supposed too. You, like our government work for me, not the other way around. You don’t like it, too bad. Quit your job then p****, and do what I’ve done. Oh, wait, you can’t!!!! hahahahahaahah I told the team to make me leave. They did nothing and the f****t in the front who could never get a girl in his life tells me, “It’s this easy.” and proceeds to call the cops. I walked out as slowly as possible, and waited for someone to come outside. You disrespected me, but you’re all p**** when it comes time to back up what you say. Keep hiding. Last I checked you weren’t ever able to hide from me, and this is why I f***ed up everyone in the Valley with a problem. None of you are men, and you’re nobody, and you are not strong and do not know how to work out. JUGGERNAUT INC. COERCION ENT. B**** OH YA AND EVERY GOLD’S GYM I’VE EVER BEEN TOO IS JUST A BUNCH OF WANNABES WHO PRETEND THEY’RE TOUGH WHEN I LIFT MORE THAN EVERY SINGLE ONE OF THEM IN EVERY SINGLE GYM AND EVEN GO AS FAR AS TO PUT THE S*** ON CAMERA. YOU’RE ALL FULL OF S***!!! DO YOUR F***IN’ JOB OR RESIGN B****


Brandi Gonzalez-Garcia February 21, 2014 at 1:02 pm

Attn: CEO: Jim Snow
CFO: Aaron Watkins
COO: Todd Scartozzi

Good day gentlemen, I am sharing with you my distress with your corporate practices and the lack of resolution in this matter. I have repeatedly contacted several of your billing specialist and finally had the displeasure of conversing with Lori Johnson to no avail. I am sharing with you my response to her lack of resolution to this situation. This is a copy of the email sent to Lori Johnson, Sr Manager – – Sales and Commission.
Please review and advise me to remedy this injustice.


We spoke at length of the illegal way your sales representatives signed me up for what should have been a month to month agreement but was amorally exchanged with a two year contract which I DID NOT authorized. He did not supply me with a copy of the computerized agreement nor inform me that it was a two year agreement. 

I asked to be forwarded a copy of this ill-got contract to my email address at . I am still waiting…

I have found many groups that have the same complaint as mine and many more. I will be soliciting a partition of victims to your company’s abuse and lack of resolution to create a class lawsuit if possible. I am attaching one of many websites that shows the mass distaste of your corporate practices that stains many. For your review, .

Again, please send me the copy of the contract of tricky that you have on file for me.

Awaiting your response, 

Brandi Gonzalez-Garcia

ttn: CEO: Jim Snow
CFO: Aaron Watkins
COO: Todd Scartozzi

Good day gentlemen,
I am sharing with you my distress with your corporate practices, trickery of sales and misleading of computerized, swapped and veiled contracts. I have repeatedly contacted several of your billing specialist and finally had the displeasure of conversing with Lori Johnson to no avail. I am sharing with you my response to her lack of resolution…Please review and advise.
Email composed and sent to Lori Johnson, Sr Manager–Sales and Commission


Diamond Ware February 20, 2014 at 10:00 am

We are seniors at University Prep Science and Math HS. This public high school, located in Detroit, offers a pre-engineering program which focuses on preparing students like us to excel in math, science, and engineering careers. As a final project in the program, my team members and I are required to find, justify, design, and test a uniquely individual research project. Our project is entitled “Waking Up Early.” It’s primary purpose is to innovate a kettle bell by incorporating an alarm clock. With this project, we plan to use a simple exercise routine as a way to address our research that states 40 percent of teens in Michigan have trouble waking up in the morning. The purpose of this letter is to request support for our project prototype design. After research we found on your web page that you carry kettle bell weights in your facilities. Would there be a way for your company to help sponsor my team members and I with 2-3 used kettle bells? Can you also provide us with any information regarding kettle bell manufacturers and specialists in the state of Michigan? We will be more than happy to give your company recognition in our multimedia presentation and record your help in our final documentation.

If you are able to help us with our project, we can be contacted at the address found on this letterhead. Our email addresses are as follows , , and If you wish to confirm our project and material needs, feel free to write or call my Engineering Design & Development instructor, Alicia Lane. Her email address is Should you not be able to help with these supplies, can you recommend another available source or supplier that might be willing to help?


Greg February 16, 2014 at 7:46 pm

I attempted to contact my local gold’s gym about prices, programs offered and Military programs but the 2 people I spoke to didn’t know anything and the ladies said they just work the front but don’t have that info so I left a message for a gentlemen named JJ who is in charge of that. The first lady I Spoke to took my message and said he shouldn’t be but Minute and he’ll call you write back so I waited an hour and a half and nothing. I then called back and the second lady said yes he’s here but busy I’ll have him call you back because she didn’t know anything. Three hours went by and nothing. I then called back again and a third lady answered and she didn’t know anything but she JJ wasn’t there anymore he left. I was told twice he’d call me write back and nothing then he left. This is a terrible first impression for someone who was trying to get some information for my wife to join the gym. I hope that this isn’t everyone’s first impression. I couldn’t even get information to tell her which is terrible. I was hoping to get more information but I may have to take my business elsewhere since it doesn’t seem like I can.


sherina Ulshafer February 16, 2014 at 3:04 pm

To Whom This May Concern:

Hi I have a huge problem and need help. My husband and I have a Gold’s Gym Membership in which we absolutely love . Our problem is we moved to Florida and no Gold’s gym here. If you search your database etc you will see this memberships have not been used in a year . Meaning your company has got $599.76 for free from us , wouldn’t you agree that’s alot for no service or anything? If their was a Gold’s here we would be good. Anyway we need to cancel our account and don’t have the extra money to do and I can’t afford for this to still keep coming out for nothing. Can you please cancel our accounts?

James Ulshafer
Sherina Ulshafer
Michigan Rd Location Indpls, IN

I’ve called several times with no help. I’ve even been hung up on and this is very rude . Please help


Roy Champion February 5, 2014 at 12:27 pm

Attn: CEO: Jim Snow
CFO: Aaron Watkins
COO: Todd Scartozzi

Gentlemen, I am addressing this to all three of you as in part, it needs to be addressed by each of you as this has to do with both Gold’s Gym Policies and a very adverse incident that occured in your Round Rock, TX gym last week.

As a bit of background history, I have been a member of Gold’s gym on and off (dependent on my duty station) since 1991. Overall, I have been very happy with Gold’s gym. Thus, I have continued my membership. That is until Saturday 1 Feb 2014.

On Saturday, 2/1/14, my family and I were forced to endure a situation that was simply unexcuseable. My 7 y/o son, loves your Kids Workouts. So much so, that it was the #1 reason my wife and I joined Gold’s Gym with full membership and would drive 30 minutes to go to the Round Rock, TX location when we have a Gold’s Gym Express roughly 2 or 3 miles from our house. Before joining the gym, we asked the manager specifically about my son being able to use the locker rooms to shower and change. In fact, the management even walked us back to show this to us as part of our tour. For the past year, there has not been a single problem. Nearly every Monday & Wednesday, he would come to the gym and use the kids club area while my wife and I would get in an evening workout. I would then take him to the locker room to shower and change before taking him to his Kung Fu lessons. Then on saturday mornings, I would pay the $5 for him to attend the hour long kids workout. After an hour long workout, I am sure you can guess how sweaty my son would be. Hair matted, shirt all sweaty… need I say more? As such, I would walk him to the locker room and we would shower and change before going out and spending the rest of the day doing family activities. Again, this was a weekly routine for almost a year with no problems.

Then comes Saturday 2/1/14. We did our typical routine. After the kids club workout, I started to take him to the men’s locker room as usual. I was stopped by a staff member and asked where I was taking him. I explained to the lockers to shower and change before going out to lunch for my wife’s birthday. I was then informed that Gold’s Gym has a policy that prohibits anyone under the age of 18 from going past the kids club room. When I explained that I understood that my son could not be on the workout floor and that we were on the exact same path she herself had just taken my son to do his workout, I was directed to speak with the manager.

As I said afore, the General Manager had informed both my wife and I before joining that although he could not be on the workout floor, there was no problem in his going back with me to the men’s locker room. Thus, I had no problems with being directed to the manager. Here is where the problems started. The manager was no in on Saturday. As such, the Sr. Fitness Manager, Nick Klugiewicz, came out to “assist”. Please note that I put the word assist in quotes as that was certainly not his intention. I say this as he came out from the back with a major attitude and obviously felt that we were a bother to him. When I explained that I just wanted to take my son to the men’s locker room to shower and change before going to a birthday party, I was rudely informed that there was a LAW that prohibited children from using the locker room to shower and change. And yes, he said there was a LAW. I am capitalizing the word because he emphasized it. When I explained that I somehow doubted that there was a federal law prohibiting children from showering, he assured my wife and I that is was an actual law. As such, I explained that prior to joining with the full membership, I asked specifically about my son using the men’s locker room to shower and change. I also explained that I was told that there would not be a problem as long as he went to the locker room with me. It was also explained that he could not be in the workout area and thus would have to stay on the same flooring path, that the kids club workout takes to go to the basketball court. (the basketball court and the men’s locker room are a few feet apart). I also explained that this was the reason we joined with the full membership instead of just the Express Gym membership. We were then rudely sent to the front desk to cancel our memberships and given the proverbial Bum’s Rush out the door.

My wife, son, and I were publicly and with mal intent, humiliated by Nick. He breached a verbal contract and handled the situation with a complete lack of professionalism. We were treated as if we were not wanted at that location and did not belong in a gym.

As this was obviously an issue at that location – and the fact that I have never, not once in 20+ years of being a member at Gold’s gym, seen any staff member treat any patron with such destain – I called customer service on Monday to change my membership. I wanted to simply to go from a full membership – that included the Round Rock, TX location – to a Gold’s Gym Express Gold membership. I was told that this would not be a problem. I just needed to go to the Express Gym and have the manager fix it. As such I happily did so.

Alas, I was informed, “Sorry I missed you after your workout today. I spoke with my superiors and we will not be able to cancel your memberships immediately, or downgrade. The cancellation forms will be processed and given the normal 30 day cancellation process. Your last bill date will be 2/21/14. Your wife’s membership is in a contract through April, and her last bill date will be 4/4/14. You can join at our express location whenever you want, but you will be billed for your full size membership during these next 30 days, so you can wait until after those 30 days to rejoin. Let me know if you have any other questions.”

This is simply not acceptable. We joined with full memberships specifically because of the kids club workouts and the fact that we were told that there would be no problems with my son using the locker rooms to shower and change. Thus, Gold’s Gym breached a verbal contract. Gold’s gym thus does not have the right to continue billing for a service that they have no intention of honoring. This is called FRAUD.

Now as for the “LAW” prohibiting children under the age of 18 from going past the kid’s club room. I find it somehow difficult to comprehend how if it is a “LAW” then how is it that Gold’s Gym staff are allowed to break that “LAW” and take children to the Basketball Court for a workout. I also find it difficult to understand how Gold’s Gym is allowed to charge for that service. Then again, if the “LAW” prohibits anyone under the age of 18 from going past the Kid’s club room, would you mind telling me how it is that Children 12 y/o and up are sold gym memberships and are allowed to use the workout area as long as they are accompanied/supervised by their parent?

As a Registered Nurse, shall I discuss the health concerns incurred by prohibiting an child who is obviously very sweaty post workout from being able to shower and change. Then again, what about the social norms? For a facility that prides itself in promoting good health, I find it curious that you staff are allowed to take actions that directly prohibit good health and hygiene. (care to discuss the temp of your hot tub and the actual law it is currently breaking by being open when the heater is not working?)

Now, all that aside, all I want to do is change my membership? And I am being told that you can’t even do that? No wonder, why Gold’s Gym is receiving a rating of “F” from the Better Business Bureau.

As you are the senior management officials, I am certain it is well within your power to fix this. Thus, I respectfully request that our memberships be changed as follows; I would like to be placed on the Gold’s Gym Express Gold Membership and my wife on the Gold’s Gym Express Standard Membership both effective 2/2/14.

Roy Champion, RN
SSGT Retired

(512) 864-XXXX (home)
(512) 538-XXXX (cell)


marc koenig March 30, 2014 at 12:06 pm

Can you send me these guys email addresses? Thank you.


vhd January 16, 2014 at 8:00 pm

I’ve called the Culver City gym everyday for a week asking to speak with a manager to no avail. Time to move on to LA Fitness.


Gym rat January 20, 2014 at 2:41 pm

I too have been trying to reach a manager via phone and email for 3 weeks, to remove services from my bill. I have already started a new membership elsewhere and plan never to return. Ever since the original managers moved on, it’s gone downhill as far as respectable, mature, professional counter people, trainers and management. Sad really


Jill D. Dosee January 15, 2014 at 7:11 pm

Jim Snow
Gold’s Gym International Inc.

Dear Mr. Snow,

I have included the following paragraph in a new book that is being published. Although I have been given verbal permission to reference Gold’s Gym, having something in writing will be a little more reassuring. Is it possible for you to e-mail something to me that looks official? Following is what will appear, with your permission, in the book:

“Just this morning I had an opportunity to put this into practice and watch it work. We were in the first segment of a BODYSTEP class at Gold’s Gym when something very odd occurred. My right knee felt like it had popped out of place. The pain was intense and I could barely move that leg. But I had prayed for God’s protection just a few moments earlier, and I was certain that the pain was an enemy attack. LESMILLS designs the best classes in the world, but I kind of suspect he may have younger people in mind when he does. When they say, “We don’t burn calories, we incinerate them,” they’re not exaggerating. Since I know what’s in store for me, I always thank God for strength, energy, balance, and protection before I take any class. Now, just minutes into my workout, it appeared I was not going to make it. But instead of leaving the class, I put my hand over my knee and commanded it to be healed in the name of Jesus. The pain did not let up. Convinced that the devil was attempting to weaken my faith, I spoke to him and commanded him to take his hands off of my knee in Jesus’ name; and then by simple faith I continued to step. The pain left immediately, did not return, and I enjoyed a very invigorating workout. After I returned home, I examined the knee and there was no swelling or sign of injury whatsoever. Had God not come through for me, I believe there is a very good possibility I would still be limping. Use your authority in Jesus Christ to keep the devil under your feet and take back what rightfully belongs to you. Yes! If God is able to keep the universe in place, surely he can and will keep you and me. He’s our Father. He wants the best for us. We can trust Him.”

This is pretty important to me and will advertise the benefits of Gold’s Gym to many. Please allow me the privilege of including the Gold’s Gym story in my new book.

Jill Doseé


Tim Shanefelter January 14, 2014 at 6:04 pm

I am writing you because you have helped me I the past to enhance my Gold’s Gym experience. I love the facility and the people I have met there and look forward to a healthy and fit 2014!
There something you could help me clarify. I have a training contract with Gold’s Gym for two sessions a week. I am a small business owner and my attention is needed by my business at this time. So I switched my training sessions to one day a week with Charles. (He is an AWESOME trainer, very knowledgeable) In doing this I have built up a back log of 25 unused sessions.
In August I tried calling the number on my contract to cancel my training contract. My call went to voice mail and the recording said the mailbox was full. After three attempts at this I went to the general manager at the gym and ask for his help. He gladly assured me that it would be taken care of. He cautioned me that, being close to my payment date, there may be one additional payment obligation I may need to satisfy. September came and an additional payment was taken from me. I once again ask the general manager to reassure me it had been taken care of. He told me he would take care of it. October, November…….there were payments being taken from my CC. December I spoke to Charles my trainer about it and he gave me a card with an email and phone number on it. I wrote to the email and received a response within 24 hours.  Finally Results!
Then one day I received a phone call from a man named Brock. He told me my account was delinquent. I spoke to him and the general manager explained the history and sent him information (emails, phone numbers, etc.). They agreed to investigate. I had not heard anything since the meeting. Today I went to train with Charles at 6 a.m. and was told by him he could not train me as per Brock. He told me my training sessions are cancelled until I satisfied my delinquent account. If I have 25 paid session banked, how can Gold’s Gym refuse service??????
As I have taken enough of your time can you help me resolve this matter?
Please feel free to contact me with ANY questions. I want to be part of the solution, not the problem.
Tim (Strat) Shanefelter


melissa fiedler January 9, 2014 at 8:02 pm

Dear sirs, I have been a member at golds since march of 2011, we have had good and bad times . When I came in today I didn’t know till I had already got in class that the chlorine levels were so far out of balance that my aqua gloves are now a light shade of pink. When I first got these gloves( BTW I had to save up for them) They were a royal blue and my first time in the water with them they turned grey after one workout session. they are now as I stated a light shade of pink, I can not afford to get more gloves just because the people cant get the water straightened out. So many things are broke , missing, or closed off because no one cares for their gym. I love this gym and my instructor BETH LOPEZ she is fantastic. Cant somebody be hired who knows whats going on. I am going to have to go without gloves( and my hands will hurt so bad) to work out. Get someone in there to address these issues and others. PLEASE HELP


Susan Keffer January 9, 2014 at 7:01 am

This morning I arrived at the Germantown, MD Gold’s location at 4:45 a.m. After patiently (or persistently) waiting MORE than 90 minutes, the gym was still not open. It would have been interesting to count the number of memebers pulling up, waiting and then leaving.

This lack of facilities creates a couple problems for me. This gym is 20 miles from my house but very close to work so I plan to work out, shower and dress for work. Not today. I also pay a trainer to work with me for an hour, I have missed that hour. My health insurance will pay me if I go to the gym a minimum days per month, not now.

I had taken a six month leave to to work schedule and personal issues but just came back with the new year. Quite frankly I am disappointed with the deteriorated condition of the gym, the cleanliness has slipped and now this. Not much motivation to keep it up. The “other” guys down the street are looking inviting.


AL January 2, 2014 at 5:32 pm

Today, i encountered a highly bad situation. My car keys went down one of the shower drains and I could not retrieve them.
I contacted the manager at this location(Bandera Trails @ San Antonio, Texas) and told her of my dilemma.
Without hesitation she had one of her employees, Mr. DC help me retrieve my keys.
I am very grateful for Mr. DC for getting my keys.
Thanks again Mr. DC.
Mr. A. Martinez


Dr. Patrick Estes December 23, 2013 at 1:37 am

Jim Snow
Gold’s Gym International Inc.

Hello Mr. Snow

I have created a very unique product for athletes, but I do not know how to market nor do I have the money to do this. I am looking for someone who would be interested in teaming up with me to get the product known and used in the sports world.
I invented an electronic computerized machine that will implant a certain set of frequencies into just about any kind of material. It took 5 years of research to develop the right frequencies. So when you wear the implanted (charged) glove, shoes, wristband, etc. the frequencies will be implanted into your body. There are no negative side effects from using the charged products.
Lets backup at present time most people’s bodies are not operating at 100% what I mean is the energy level for performance is not 100%. The reason for this is because something is affecting their major organs and/or tissue and this takes energy from inside the body to deal with this. Every organ and tissue resonate at a certain frequency when they are healthy and toxin free, these have been recorded. So when the organ is affected by toxins, virus, bacteria, etc. it will throw the organ out of balance, and when this happens the body will take internal energy to deal with this and that will take away from the energy level of performance for any individual.
Example: Your liver is out of balance that takes 5% of your energy, Lungs 3%, heart 4%, kidney 2%, so that would mean you have only 76% of your energy available.
What we have done is found away to force the organ and tissue to resonate at the proper frequency by sending the organs and tissue signals of the proper frequencies. This is what the implanted (charged) gloves, shoes, wristbands, etc. do. So when you use the charged item it forces all of the organs and tissue to resonate at the proper frequencies and this gives your body 100% of its energy for your performance at what you are doing, whether it is golf, tennis, basketball or just walking.
This is what instantly gives you more strength, better balance and flexibility, greater endurance when the body is able to give 100% of its energy.
This has been tested on a D-league basketball team here in the Philippines and the players say they do not get as tired as they did before using the charged uniforms. Tennis players would get tired after two sets, when they wear the charged wrist band they can play 4 sets and not feel tired at the end. Runners can run further before they feel winded. A wrestler in the USA could never do better than third place wearing charged shorts is now always first. The stories go on. I have a product that works I just do not know who or how to contact the right people to market my product.
Dr. Patrick Estes
Quezon City, Philippines


Desiree Olivas November 12, 2013 at 1:27 am

I have had several billing problems with Gold’s Gym Fullerton. I have been billed double the membership, and no one caught this error,because it is on a recurring account. I review my accounts monthly and caught it. I have spent thousands of dollars at Gold’s, and expect a refund. Again, unauthorized funds were drafted from my accounts. This is highly unethical, and I can’t support such a business. Please address this to the appropriate franchise. Unfortunately, I have lost all trust in this enterprise and therefore I will also expect a refund for services not rendered in training.

Desiree Olivas


Glenda Skinner November 2, 2013 at 11:48 am

My husband and I joined Golds gym about 8 months ago and have found with our different work schedules that it is very difficult to get to the gym together to work out. We went to the gym and asked about cancelling the membership and we were told that we could cancel but that only on line. We were given a sheet of paper with information on the website to go to to cancel. We came home and immediately went to the site and cancelled the membership. No one at the gym said that we couldn’t cancel so after we went to the site and filled the form out and sent it back via internet we assumed it was cancelled and stopped paying the bill. a few months later we got a bill which we paid because it said we had not cancelled. We again went to the website and tried to cancel again. Golds gym has now sent us a letter stating that the account is in collections. I am requesting a reply to this email and acknowledgement that we have made every effort to cancel this membership several months ago. If I do not receive acknowledgement that it is cancelled and our bills adjusted to indicate that then I will be forced to seek legal counsel at our military Jag office as well as notifying the BBB. Thank you and have a good day.

Steven and Glenda Skinner


NANCY RODRIGUEZ September 23, 2013 at 12:00 pm

Dear Gold’s Gym representative

I signed up to use your gym several years ago

MY CONTRACT WAS supposed to expire, but your company neglected to

acknowledge THIS AND Despite numerous attempts to cancel service in person

at the gym

continued to draft from my account the only way I found out was in 2011

when I was over drafted at my bank in2011 in order to cancel membership I went in

person again and problem was supposed be resolved but then again without my

consent. Golds Gym put me into a month to month membership even after I told

them several times that I did not want to continue my membership I wished to

cancel my membership immediately.

2013 aug I was then overdrafed from my bank again come to find out golds

gym had been drafting from my bank account all this time I had been paying

for services that I never agreed to or provided to I was forced to close my

bank account and open a new one in order to stop the automatic debts from

occurring. I spoke to a member at goals gym and according to their records I

had not stepped foot into their gym since 2011 . I have discussed this

matter with several people that also experienced the same thing Would you

like to explain the coincidental nature of which everyone I have discussed

this matter with also experienced the same thing I’m sorry but your company

conducts its business in an unethical and manipulative manner

This is clearly a scam and there should be a class action suit filed against

Golds Gym. I request immediate action to refund all the unauthorized funds

that had been drafted from my account

I will be contacting a attorney if the is not resolved immediately as well

as the media






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