Gold’s Gym Corporate Office

Gold's Gym Corporate Office Address

Gold's Gym International, Inc.
125 E John Carpenter FWY Suite 1300
Irving, TX 75062

Contact Gold's Gym

Phone Number: (214) 574-4653
Fax Number: (703) 645-8812
Email: Email Gold's Gym


CEO: Jim Snow
CFO: Aaron Watkins
COO: Todd Scartozzi

Gold's Gym History

Gold’s Gym is a wholly owned subsidiary of TRT Holdings.

Gold’s Gym was founded in 1965 by Joe Gold in Venice Beach, California.

In 1970, Gold sold the gym for $50,000.

In 1977, the gym is sold to bodybuilder Ken Sprague.  The movie Pumping Iron featuring Arnold Schwarzenegger is released, providing huge publicity for the gym.

In 1979, the gym is purchased by Pete Mrymkowski, Tim Kimber and Ed Connors.

In 1980, the first franchise opens in San Francisco.

By 1988, there were 270 Gold Gym locations worldwide.

In 1999, the company is purchased by franchisees Kirk and John Galiani.

In 2004, the company is purchased by TRT Holdings, who still own the chain today.

Today, there are over 700 gyms in 42 US states and 30 countries worldwide.



{ 170 comments… read them below or add one }

Ben Steinmetz November 5, 2015 at 5:21 pm

I was given a gold gym home weight bench G496 which is very nice but for the life of me I cant get the cables ran its a four station two set of weights its probably 25 yrs old and still in great shape so if there is any help you could offer that would be great or instruction manual that would be great have a great day


Dan L November 2, 2015 at 12:42 pm

DO NOT RECOMMEND GOLD’S GYM in TETERBORO, NJ – Terrible service I received when trying to cancel my membership because I was moving.

When I called the office, Gold’s Gym said I had to go in person and fill out a cancellation form. So I stopped by the gym in June and filled it out. I thought I was done with it then, but little did I know, I was not. Last month (Oct), when I checked my credit card statement and I couldn’t believe it when I saw that Gold’s Gym was still charging my credit card! That’s an additional 4 months of monthly charges on my credit card after I canceled my membership. Then I called and again Gold’s Gym said I had to go in to discuss it. When I went in again, someone at the front desk did some research and said they could not find the cancellation form I filled out so and I had to fill out another one. However, they did not refund me the 4 additional months that Gold’s Gym charged me even though this is entirely Gold’s Gym fault because Gold’s Gym misplaced the original form. Gold’s Gym claim its my fault because I did not request a copy of the cancellation form. Are you kidding me? I would trust that any business keeps has people at the front desk who knows what they are doing and are capable enough to do their job including dealing with membership enrollment and cancellations which I would expect to be a big part of their jobs.

Gold’s Gym is careless with their paperwork and they expect me to just pay the extra months and accept it. The worst part is that they just don’t care. They didn’t even apologize for their mistake. Instead accusing me that I should have asked for copy of the cancellation form when I initially signed it. This gym does not take ownership and responsibility for its employees and mistakes.


Mary October 30, 2015 at 11:48 am

I do not recommend the Gold’s gym in Olney. The management of the gym does not care about you or your health. They only care about one thing–the money they can make from you.

The attitude of the management of the trainers is that if you don’t like it here–find another gym. They do not work on positive solutions to problems that THEY create. Their attitude is: We don’t need your business. It’s their way– or the highway.

Managements philosophy is: The trainer is always right and can do no wrong, and the paying customer is always wrong. I know that the trainers are poorly paid because a trainer complained to me about their pay during my training session. A few of the trainers are unprofessional and emotional and display their anger with the clientele in the gym. This is apparently acceptable behavior to the gym.

One trainer yelled at me at the top of her lungs in front of the entire gym and told me she wasn’t training me that day and if I didn’t like it I could call corporate. She never gave me a reason why she would not trained me at the time. But when I asked her later, she said it was because she was afraid I would be angry at her and she didn’t want to hear it while I was working out.

The gym charged a prior credit card that did not work because that card was closed. Have no idea how that happened. Rather than try to resolve the situation, (which I had to do) she blamed me for not having my credit card up to date (which was not true) and she refused to train me and yelled at me to call corporate.

When I explained the entire situation that happened with this trainer to her boss, he totally supported her. Needless to say, I did not continue training with this lady. Unbelievable.

When I was sick with the flu and told the trainer I wasn’t feeling well the evening before my workout, she told me that I would be charged if I did not come in (this was on a Sunday night). So, I came to the gym sick on Monday. I wonder how many other patrons are coming to the gym sick because they don’t want to be charged for not coming in.

The trainers are encouraged to belittle you, intimidate you, and give you a hard time if you miss sessions for medical reasons (since they are not getting paid). Be prepared for your trainer to use your paid session time to chew you out (while not training you during this time) for missing sessions for valid medical reasons.

I have given the management of the trainers ample opportunity to try to correct these situations, but he disregards any facts regarding any conflict, insinuates that I was the one at fault, and always favors his poorly paid trainers. He said my feelings about how I have been treated are not facts, yet I have met many others in the gym who have experienced problems that have failed to be resolved in a positive manner.

They train you–just enough to keep you strung along, too. A trainer actually admitted this to me.

I see this place as a real training opportunity.

It could thrive under the right management.

Having said all this, I do have a good trainer now who is young now, but unfortunately she is being misguided by the poor management there.


Kaylen September 23, 2015 at 7:16 am

Gold’s gym has false advertising in regards to their monthly membership fees and when approached about it there seems to be no one available that can address the issue. I have had to date SIX billing cycles all billed automatically to my account for a higher fee than on the agreement. I have been to the location where I signed up in Murfreesboro, TN and spoke with several employees about fixing my account. Each employee says they have “fixed it” in the computer, but the problem persists. I have been into the location and spoke with someone 12 times, have called and left messages for the manager and someone named Ryan, who has never fixed my account nor returned any of my telephone calls since July 6, 2015. It is now September 23, 2015. I don’t know who Ryan is, but I’m pretty sure he and his staff need an overhaul. At my place of employment, I work with patient accounts every day. I get back with them in regards to billing issues within 24 hours and at the most a week for a more complicated situation. With Gold’s Gym, we are going on almost three months with no response. I have also contacted a representative at the billing company to see if they could help me remedy the issue with the automatic billing of the incorrect fee. The rep was very professional but informed me that they cannot modify any Gold’s Gym account on their end in this circumstance, and that their contract with Gold’s indicates these “changes” must be made by an authorized employee at the physical gym location. I notifed Gold’s Gym in South Murfreesboro about this, and yet another “email” was sent by the rep at the front desk to mystery Ryan and again no response. This was a month ago. I would appreciate it if someone would take responsibility for this and remedy the situation by ensuring the correct fee is charged to my account AND issue a full refund to my personal checking account for the overpayment. I do not want an “account credit”. I want a refund. Thank you.


edward hannegan September 21, 2015 at 10:04 pm

i am writing to bring to your attention that the product Sauna Suit mfg by Stamina Products
is of inconsistent quality. This product does not last more than 3 mos because they tear along the seams. For a large company as Golds, it is not good marketing to have poor quality products with your logo displayed . I would hope Golds Gym might look into this matter and correct the flimsy made product that is being sold thru Walmart along with others.

thank you,


Dirk Hofman September 21, 2015 at 3:22 pm

Trying to find out who handles your marketing and advertising


Kent Cook September 16, 2015 at 9:37 pm

Golds gym in Edmond, Oklahoma is not improving since you hired Sheron back. Just knowing the employees personally and hearing things about what she does is unacceptable. I would personally look into this and hope that things improve. I also know she open with how her wages were being garnish and that she made sure she hit goals every time so that she had money. There is always a way to cheat the system even if she sells personal training they put it under new member sells so she hits her goal. According to a staff member that witness Gisele the fitness manager doing this because Sheron asked her to. Honestly it’s not right knowing this as a member.


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