Express Corporate Office - Corporate Office HQ

Express Corporate Office

How would you rate your experience with Express ?

[Total: 11    Average: 1.8/5]

Express Corporate Office Address

Express
1 Express Drive
Columbus, OH 43230

Contact Express

Phone Number: (888) EXP-1980
Fax Number: n/a
Website: http://www.express.com
Email: Email Express

Express Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Express Executives

CEO: David G. Kornberg
CFO: Dominic Paul Dascoli
COO: Matthew C. Moellering

Express History

Limited Brands opened the first Express store in 1980 under the name “Limited Express” in Chicago. In 1981 Express had eight stores, and in 1986 250 stores.

In 2007 Limited Brands sold a 75% stake in the company to the private equity firm Golden Gate Capital Partners. In 2010 Express became a publicly trades company and Golden Gate began to reduce its ownership of the company and as of 2012 relinquished ownership.

Today Express operates 625 stores in the United States, Canada, and Puerto Rico, Express stores sell trendy private-label apparel and accessories to young women and men and are mostly located in malls.

Express trades publicly on the New York Stock Exchange under the ticker symbol EXPR, is a member of the Russell 2000, is #913 in the Fortune 1000, has 18,000 employees, and had $2.17 billion in revenue in 2014.

Express FAQs

Question 1: What is the phone number for Express ?
Answer 1: The phone number for Express is (888) EXP-1980.

Question 2: Who is the CEO of Express ?
Answer 2: The CEO of Express is David G. Kornberg .

Question 3: Who founded Express ?
Answer 3: Express was founded by in .

{ 7 comments… read them below or add one }

Sharon July 17, 2019 at 10:33 am

Your customer service phone line is a disaster. I tried calling them yesterday several times, and was on hold for up to a half hour each time, never reaching anyone. So I called first thing this morning, at 9am, and spoke to Felicia. She put me on several BRIEF holds (10-30+ minutes each time!), and was still unable to help me. I asked for a supervisor or someone in tech support, and she put me on hold a few more times. Then she told me a supervisor would EMAIL me in 3-5 DAYS! I told her that was unacceptable, and that I wanted a supervisor to call me back, she said they can’t do that. So she put me on hold, and I have been on this phone for 1 1/2 HOURS! Finally Shaqualia picked up the phone, and told me that I would get a password reset in 2 days. I hope that works, but if it doesn’t, I will have to call this number again! It shouldn’t be so difficult, something needs to change. ARE YOU LISTENING???

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Blanca May 16, 2019 at 9:26 pm

Words cannot begin to describe that yesterday when I called your customer service, it was one of the WORST experiences ever! I placed an order and it was expected to arrive on Thursday, May 9th. My order was picked up by FedEx and then left with the post office. I sent my husband Friday, May 10th to the mailbox and I had other mail and other packages but NOTHING from Express. I immediately called your customer service and spoke to a gentleman-5/10@ 6:54PM central my time and was on the call for 17 mins. The gentleman apologized and advised me I had to wait until Tuesday to call back to see if my items would arrive and then they could either reship or credit. I was furious as I needed my items that day for the Warriors Basketball game. I asked to speak to a Supervisor and spoke to a Nicole who was very nice and I pretty much stated the same to her. I was upset and told her I had not received packages in the past from OTHER companies and if it was not the fault of FedEx it could be my post office because it had happened in the little time we had been at our new home. I told her I was going to file a complaint with the Post office and she mentioned if she could call them that evening she would but they were closed. She suggested I contact them Monday and I told her that was fine. NO one this day helped get new items to me and I finally accepted I needed to wait until Tuesday. She did advise me to call Tuesday and that she would add notes and everything would be done and taken care of smoothly Tuesday. That was not the case!!!!!!!!!!!

Now Tuesday came-Yesterday I called at 5:49PM central my time and was on the WORST call for 54 mins. The call was answered by a lady who I advised the reason for my call. I told her I was told to call back if I had not received my items and had spoken to a Supervisor Friday. She put me on hold and shortly came back to tell me a Supervisor by the name of Samuel in Ohio told her to relay the message that because I had not received a package from you all before I could not get help and would need to call the carrier and file a claim on my own! I was LIVID because this is not what I had been advised before of and this was not any other companies action to take other than who I ordered from and that was Express. I immediately asked to speak to him directly. Samuel came to the line and I explained yet again what happened. He immediately relayed the same thing: you have to deal with this through the carrier and we will not be able to credit or refund your order. I drew more upset!! What Supervisor would even be as unwilling to assist a customer and actively listen to my situation. I explained over and over to him that I was not given the direction he was giving and I was not going to settle for that poor response to assist me. I told him I would not lie and if they needed to hear the calls they certainly could. I demanded to speak to someone higher and he told me he was the highest person, which I doubtfully believed. I told him that I don’t care if I spoke to someone at his same level but I did not want to speak to him as he was not listening to me at all. I asked to speak to Nicole in Ohio who I spoke to Friday or another manager or Supervisor. He then proceeded to put me on hold for a veryyyyy long time! Once he came back he told me he was reviewing the call which got me even more upset because I had no idea he was doing that vs finding me someone else to speak to. I stayed quiet and he asked me to hold longer because they were having a hard time going through the recording. I didn’t respond and he put me on hold yet again! HE eventually came back and told me he had reviewed the call. I immediately asked him why he didn’t get someone else or Nicole and he told me he wasn’t able to find someone which got me even more upset. I told him the right thing for him to have done was to advise me that he would have been happy to review the call and show sincere empathy to sum it up. I told him I had already wasted time holding while he listened and I felt unvalued as a customer. He could have heard the call and called me back to share the outcome but he never even advised me of him listening until after the fact. He then proceeded by saying that Nicole did tell me to contact the post office/carrier but as a one-time courtesy he would credit! This was INCORRECT!!! I willingly told Nicole I would file a complaint and she encouraged me to do so. He never once GENUINELY admitted to him being wrong and that I had received the wrong information from others if that was even the case. He offered a credit when I had specifically told him and the other person prior that I wanted my items resent!! Come to find out one item was no longer available which is why he didn’t offer that and which got me to the point where I was done with Express! I had not been treated or felt so mistreated as a customer. This whole experience has been the worst and I would normally not take time to write to anyone but this has me to the point where I was done. I had considered getting a credit card from Express and have chosen not to now. I will do my very best to not order online or through your store if I can prevent it. I work in customer service and we would never treat our customers like the way I was treated yesterday. I am writing to you all to ask that you review the call with Samuel and even the calls prior. I left the call in shock and disbelief and have shared this with a few coworkers who encouraged me also to go forward and write to you all.

To make matters worse, I will not be getting my items which is ashamed! I would like a Manager or someone higher to call me if more information is needed but I hope that your company takes action on this.

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MANUEL ARAGON December 3, 2018 at 2:48 pm

I AM NOT A HAPPY CAMPER I WENT5 TO A ATM LAST NIGHT TO GET SOME MONEY AT A CHASE ATM AND I TRYED TO PULL OUT $8OO AND THE ATM JAMED AND IT DIDNT GIVE ME THE $800 BUT TOOK IT OUT OF MY ACCOUNTAND I GET DISABILTY AND THAT WAS ALL I HAVE AND NOW I HAVE NOTHING I TALK TO A DERECT EXPRESS PERSON AND THEY DIDNT HELP ME AT ALL AND I HAVE BILLS AND RENT DUE TODAY AND I DONT HAVE NO MONEY AND DONT KNOW WHAT TO DO IT TOOK ME ALL DAY TO GET A HOLD OF DERECT EXPRESS SO I NEED MY MONEY ASSP

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Madeline Novello October 18, 2018 at 11:08 am

My family and I have been Express shoppers for years. Yesterday I went into the Freehold Mall Express to buy a dress shirt for my son who needed it for the next day and I find out you made changes to the size chart and no longer carry the modern/classic size dress shirts or any other clothes in that size in the store, only on line. I needed the shirt for the next day. so that wouldn’t work. My son is a muscular guy and can’t wear fitted shirts or clothing. We buy his clothing from Express because he likes the way they fit him. Now its only online. I believe all size clothing should be in the store, doesn’t have to be a wide variety but have the different sizes. I am not big on shopping on line, I like to see what I’m buying and try on to see if it fits and then if I need a size I would order it.
This was a big deal for me because I had to go to other stores and find what I needed at the last minute. Just letting you know I will no longer shop from your stores.

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Justin July 28, 2018 at 7:45 am

I am carry unhappy with the way I was treated at South Street Kelly Express Mart just for using the mirocwave and just getting a little bit of creamer . The workers name is Sue and she is not a good person to walk in and be treated vary rudely and I’m in there every day spending my money and how I was treated today I probably will not be back ever again and I will spend my money somewhere else because it lest I know I will be treated with respect .

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Vi Luong January 1, 2018 at 4:59 pm

My wife was shopping at the Dulles Town Center, VA Express store on 12/27/2017. She saw a sign on one of the racks that say 50% off. She picked up an item form that rack went to pay, they said it was not on sale. The store associate secretly went to the rack and took out the sign. My wife then asked to speak with the manager, the manager then refused to sell her anything and tried to kick her out of the store. My wife asked for their names and they refused to give her their names. They called the mall securities and told securities that my wife was causing trouble. They treat customers especially female customers very bad. I have never seen a store where associate and managers refused to provide customers names. They even banned my wife from the store. This is a very bad business practice and poor management. I will never in my life shop at Express again.

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Lisa McClain September 30, 2017 at 5:25 pm

I ORDERED A DRESS ONLINE AND IT WAS SENT WITHOUT THE “DO NOT REMOVE” TAG. I NEED TO RETURN THE DRESS. I TRIED REACHING OUT TO CUSTOMER SERVICE AND THEY HAVE BEEN NO HELP. IT IS NOT MY FAULT THAT SOMEONE IN YOUR COMPANY DIDN’T DO A PROPER QUALITY CHECK BEFORE SENDING THE DRESS OUT. SOMEONE NEEDS TO CONTACT ME ASAP IN ORDER FOR ME TO RETURN THE DRESS.

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