Donatos Pizza Corporate Office - COHQ

Donatos Pizza Corporate Office

How would you rate your experience with Donatos Pizza ?

[Total: 4    Average: 1.5/5]

Donatos Pizza Corporate Office Address

Donatos Pizzaria, LLC
935 Taylor Station Road
Columbus, Ohio 43230

Contact Donatos Pizza

Phone Number: (614) 416-7700
Fax Number: (614) 416-7701
Website: https://www.donatos.com/
Email: Email Donatos Pizza

Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Executives

CEO: Tom Krouse
CFO: Jane Grote Abell
COO: Todd Young

Donatos Pizza History

Donatos Pizza was founded in 1963 by Jim Grote, who purchased a pizza restaurant for $1,300. Grote didn’t want just any pizza business, he wanted the best in the industry. McDonald’s purchased the company in 1999 with the idea of getting into the pizza business, but this did not work out. Grote and his daughter Jane repurchased most of the restaurants from McDonald’s.

Today, Donatos Pizza has 200 locations in 8 states. It is best known for its “loaded edge to edge” pizzas, especially for the pepperoni pizzas, which have a minimum of 100 slices of pepperoni per pizza. The company has also introduced submarine sandwiches, salads, and chicken wings.

Donatos Pizza was part of Undercover Boss in an episode which aired in October of 2013. The company is still owned and operated by the Grote family and has headquarters in Columbus, Ohio.

{ 19 comments… read them below or add one }

John Coyne December 18, 2017 at 2:47 pm

I placed an order for 2 pizza’s from the Cassidy Ave. location in Columbus for a meeting I was hosting on 12/12/17 around 3pm. At 4 pm the pizza still did not arrive. I called the store back and they were rude to me, the manager hung up on me. I called corporate and they were very nice and said I would get a call within 48 hours. I waited until 12/18 after not hearing from anyone. Corporate had no record of my original call. They had the wrong number on the order and said I cancelled my order which is not true. I looked silly at my meeting not having any food to serve. This could easily be solved but corporate feels they need to challenge the facts.

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Keisha Jones December 13, 2017 at 2:59 pm

Yesterday around 6:26 pm I ordered a pizza and two orders of wings online. It said the wait was 90 mins. I went on and ordered. I had to call back four times (the first time I was left on hold for almost 10 minutes, the next two times no one answered and the last time I was told it would be here in 5 minutes.) The last call was at 8 something. By 9:30 someone finally called to say they were pulling up outside. That was now THREE HOURS LATER. My food was cold and my kids had to wait so long. I feel like this was unacceptable and would like to hear back from you. The store we ordered from was the Downtown Columbus location.

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Chris Moschell December 8, 2017 at 8:14 pm

My wife and I recently had a party at Donatos in Lancaster Ohio store number 007 in their party room. Our service was subpar we weren’t offered menus and our waitress was pretty much unavailable during our entire time there. The only time we ever saw her was when she brought food to our table. We didn’t think much of it at the time because everybody has bad days so we just let it go and didn’t complain, however two weeks have gone by and on social media I found that our waitress was slandering us. We were in and out quite a bit die to presents and various party games that we had planned and a few of our guests smoke cigarettes. Donotos doesn’t have a smoking area so the most reasonable thing to do is smoke outside. The most upsetting of the comments YOUR EMPLOYEE MADE is about us going back and forth outside because we were “drug addicts”.

Enclosed are the screenshots taken from Facebook. If we had known we would have been subject to this kind of slander after dining with you we would have gladly give somewhere else. Our son’s first birthday was supposed to be something magical and instill happiness from the memories made. Instead we’re left with anger and frustration due to this employees comments and speculation.

A) We did bring outside food in, our son doesn’t drink pop so we had apple juice. It was his birthday so we had cake. We also had a bag of Doritos for those that didn’t want pizza.

B) I had to ask how much a pitcher of Pop was because we were not giving menus and we spent several hundred dollars on presents, the cake alone was $160 and we hired a professional photographer to capture the event so after spending all this on the party itself our budget for food was minimal.

C) We had a lot of decorations up and balloons everywhere but we cleaned up after ourselves, the place was spotless when we were done.

D) There’s no smoking inside so our guests had to go outside to smoke. For her to speculate that we were running out to our cars to engage in drug activities is extremely frustrating, brings us great anger and, we find it completely unacceptable that she would even think that.

E) We didn’t leave a tip because (1) gratuity was included in the bill. (2) Our service was terrible. We were in the dark for 45 minutes until we noticed the light switches on the wall, we weren’t given a single menu, our waitress was only present when she brought our food- I had to go to the register to order.

I am going to show these screenshots to everyone I know and informing them that if they eat at your restaurant they could be subject to this kind of embarrassing public shaming and slander by one of their employees and, I’ll be advising them to take their business elsewhere.

I spoke to the general manager Jim in Wednesday, Dec 6 to inform him of this and to inform him of my intent to email corporate with this complaint as well.

I genuinely hope this isn’t how you train your employees as this is completely inappropriate, embarrassing and reflects poorly upon your organization.

I don’t really know what could be done to make this right but I hope this employee is reprimanded appropriately, because as of now I have no intention of ever going back to donotos and I’ll be suggesting my friends do the same.

Thanks for your time, Chris Moschell 740475XXXX

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Karla Behmer November 16, 2017 at 5:51 pm

I ordered two large pizzas one was at the cheese pizza with extra cheese the other was a large three cheese with pepperoni and mushroom they gave me The thin one I wanted traditional so I took it back in they redid the pizza this time it’s burnt so I spent $30 practically on pizza that I would have to throw away because I can’t eat it and mushroom and pepperoni one taste funny I am livid I go get my green kids I work seven days a week I have them one time and I want pizza I will never ever order from Canal Winchester on Pinterest drive again ever thank you

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John Mackin November 5, 2017 at 5:22 pm

I watched the show about undercover boss today. Wow. I was so impressed about how Jane was so generous to your store emplyees. Your stores are not in my area. I would be a customer for life. Thanks for being tears to my eyes for kind thoughts and helpful ways that you expressed to your employees ….

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peggy plumley October 16, 2017 at 2:15 pm

I use to love your pizza. But when I ordered a pepperoni ,mushroom thin pizza. I got large 3 cheese. Very disappointed. I called the supervisor. He cared less. SO, I’LL NEVER order from you again. It was very greases also. It wasn’t done in the middle. It made me sick

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Jonathan Mcatee August 31, 2017 at 7:59 pm

You must not want truck drivers to order your pizza. I tried ordering from the Alum creek drive store and even though they knew where I was, they wouldn’t deliver to coca cola without their exact address. Was even going to pay by card. But considering your reviews there on Google and Facebook., maybe your just don’t care about any customers

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Steven D August 30, 2017 at 7:38 pm

Delaware, Ohio Donatos Store, Always serves Overcooked / Burnt pizza & Food. Does anyone at the corporate office care about this problem. If this is a Franchise or a company store, the cooks need to Know how to prepare food correctly. I should not have to asked for my food to be light baked, But if I don’t they will for sure Over Cooked / Burn it. And if I request it light baked they still get it wrong ? There should be only one way to prepare the food,the right way. Maybe the Oven need calibrated. Seriously someone need to do something. I know Mr. Grote & Mrs. Abell would Not approve of the food this way.

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priscilla rogers July 29, 2017 at 11:07 am

My daughter is a manager at the Donatos in the convention center Columbus Ohio she works very hard and is a access to the company unfortunately she has had problems with teenagers Keasha Robsion being very disrespectful taunting her and yelling in her face. I also received a video of her trying to get my daughter fired by saying she would harm this teenager but she never said anything of the sort .Unfortunately her supervisor Dan Silfe have not took the initiative stop problem . No cell phones should be allowed at a place of business where you should be working that’s my own personal opinion.

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Tena Reeves May 26, 2017 at 2:36 pm

Yes, daughter order Donato’s works large/w one side salad pizza looked fresh but as we began to partake of it we realize it was not fresh, it was embarrassment to me for guess . Called the next day May 26/2017, spoke with acting manager Michele on Sunnyside, location Lawrence, Indiana about order the fact about this being (salad/pizza) third or fourth time this has happen. Donatos is my favorite pizza but, when ordered for home delivery its secondhand food, reheated with few fresh ingredients on top of old. I was given credit for another order. As a customer I consider this a health hazard am a senior. Informed manager if this happens again I will it not only call the Health Department and notify Better Business Bureau, of various insidious services. HAD TO PREPARE OTHER FOOD!

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Chris DeWitt May 10, 2017 at 12:25 pm

Springfield, Ohio store 1712 N. Limestone St. is so horrible on delivery, I ordered twice both times I was send a confirmation time of 1 hour. The 1st time it took 1hr and 45 minutes and 3 phone calls from the driver because he didn’t know where I lived. The second time, I was again given 1 hour, my confirmation showed ordered at 8:30pm and would be delivered at 9:30 pm, at 10:15 I called the store and was told sorry we are short on drivers your the next order to go out, at 11:00 I called and (you guessed it) I was the next order to go out, I stated you can just forget my order and refund my money. I called the rude customer service and was told “That’s a franchise store not a Corporate owned, you will need to speak to them”. I said well they use your name so I guess you’re ok with the 2.5 hours and order still not delivered, well sir someone from that store will call you. Well no one has called so I guess the Better Business Bureau will get to hear about my experience along with Facebook. Thanks Donatos for not caring!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Lisa May 8, 2017 at 5:32 pm

I used to frequently order pizza from Donatos in Marion, OH. I don’t know why the order was difficult for them to get it correct. The Managers used to make it right when my order was delivered and it was not 100% correct. The past few months the quality has become even worse. When I placed my order Saturday, I repeated it more than several times, explaining I wanted extra cheese and to please use fresh mozzerella for that extra cheese. (What is so difficult about a thin crust pizza, light sauce, extra cheese using fresh mozzerella for the extra cheese and 1/2 pepperoni with the pepperoni on top of ALL the cheese so it gets crunchy?) For some reason that was too difficult. To top that off, part of the pizza was folded on top of other pieces. It was a total waste of money and yet another very disappointing experience! I had been a Donatos customer for over 10 years.

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Karen McVey April 9, 2017 at 8:24 pm

We love Danotos pizza but getting very frustrated. We uunderstand there can be tough times but communications to your customer gets more understanding and empathy then putting us on hold until we hang up ….. I’m sure that is not the customer experience you are looking for ….
So here’s here’s tonight’s experience
1st call they answered and put us on hold before we could say anything /we were on hold for over 4 minutes before we hung up
2nd call 15 rings no answer wet hung up
3rd call answered asked to put us on call
We said no they had already had
4th call 15 rings never answered
So disappointed !!!!

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Debbie Bowling March 1, 2017 at 4:34 pm

I had talked with someone about my experience with your delivery area. I’m 4.1 miles away and was denied delivery. Someone had called me and said they would look into it. I’ve never heard a word. Am I in your delivery area or not. Grapevine pizza delivers to my house and there up the road from Canal Winchester store….Let me know the end result of all of this. 614-507-****.

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Diana Marshall February 25, 2017 at 11:35 am

I ordered a large thin crust half pep half cheese pizza, a big don and a 2 liter orange soda. I went to the pick up window paid 23 dollars and change got the food and went home. The location was Oakland Park in Columbus Ohio. I open the pizza box the pizza was thick not thin. I bite into my sub it had marinara sauce on it. Then I realize I didn’t get my orange 2 liter soda. So I call get put on hold for more than 15 minutes I explain my complaints then the Manager was put on the phone. I explain to him he tells me to hold again. When they return back on the phone it’s the employee again saying my manager said all you can have is a 10 dollar credit. I am pissed that the manager sent the employee back to the phone to tell me this information on top of offering me 10 dollar credit.. I ask to speak back with the manager he comes back on the phone and says yea 10 dollars is it. I am beyond frustrated at this point I say to him I will be speaking with corporate the manager then says ok 17 dollar credit. Please contact me about this matter.

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Bill Lemaster February 12, 2017 at 3:14 pm

Donatoes on Alum creek, ordered a large founders favorite, two orders of wings, barbecue & hot , really bad, under cooked , Rubbery skin , and pizza was pep&cheese, I wanted 3 blue cheese and asked if they were in the bag, yes was the answer, guess what? None!! Oh well the wings were not eatable anyways!! The Pepsi I ordered was good!!!

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John Marcum February 10, 2017 at 8:55 pm

On 2/4/17 I ordered a 14 inch pep pizza and a cheese bread. Both were burnt
Was literally black alone the edges of both. I like crispy crust but not black, was
Very disappointed.

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jessica January 26, 2017 at 4:22 pm

spent 40 dollars on pizza last night at downtown Columbus location south grant ave and east main street. ordered around 615 got pizza around 730. first order pizza was not cut correctly even though it stated on receipt pie cut, pizza was burnt, bread was burnt. I called in talked to manager Brenda, who did not seem happy about me calling about my order, said she would credit me or make me another pizza, I told her my husband had not ate so I would like another pizza made. about 930 we got the second pizza and bread. the second order was almost the same if not worse then first order. when we attempted another phone call to the store the call was not answered. the manager to me seemed rude, not apologetic to the fact I spent money in her store and did not get what I should have gotten. when I spend money I expect to get what I paid for. this is not ab out not having to pay or getting my money back its about, the fact both pizzas both breads were burnt and not a i’m sorry or I apologize, nothing, just very rude and no apology. I have 6 kids and 40 dollars plus 6 dollars in tips to 2 drivers, is a lot of money for us.

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Abdul January 13, 2017 at 10:26 pm

Rude manager in New Albany store. Won’t order anymore pizza from donatos

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