American Express Corporate Office - Corporate Offices & Headquarters

American Express Corporate Office

American Express Corporate Office Address

American Express Company
200 Vesey St
New York, NY 10285

Contact American Express

Phone Number: (212) 640-2000
Fax Number: (212) 640-0404
Website: http://www.americanexpress.com
Email: Email American Express

Executives

CEO: Kenneth I. Chenault
CFO: Daniel T. Henry
COO: Stephen J. Squeri

American Express History

American Express or Amex for short dates all the way back to 1850 as an express mail business in Buffalo, NY.  The company was founded by Henry Wells, William Fargo and John Warren Butterfield.  These men went on to found Wells Fargo four years later.

The company grew quickly as they had a monopoly on express shipments in New York.  In 1880, they built a warehouse behind the Broadway Building.

In 1882, the company launched a money order business and in 1891 they created the Traveler’s Cheque.

By 1903, the company had assets of $28 million.

In 1950, the Diners Club card was launched.  In 1958, the first “credit” cards were launched.  Amex was the first to use a plastic credit card in 1959.

In 1966, the Gold Card was introduced, followed by the Platinum Card in 1984.

Today, American Express cards account for almost a quarter of the total credit card dollars transacted each year.

{ 121 comments… read them below or add one }

Don Korn August 6, 2016 at 1:32 pm

Mr. Chenault, CEO of AMEX
My mother was a long time card holder with Amex, as am I (make that was, for me). My mother died May 2015. I have been working on clearing up her finances. All has gone really well EXCEPT FOR AMERICAN EXPRESS. Within days after her death I notified Amex and all seemed to have gone well. HOWEVER, you owed her $7.19 which, if I remember correctly, was due to alleged fraudulent activity of signing up people with some insurance coverage. Doesn’t matter why the money was owed. You provided a check made out to the Estate of Belle Korn. I called and wrote indicating that there was no Estate. You said you would send a check to made out to me. Many months later another check arrived again made out to the Estate of Belle Korn. I called every Amex number I could find and finally I was referred to your Deceased Customer department. They made promises, none of them were kept. So I called your corporate telephone number and asked to speak to you. Your admin asked the purpose, I told her, and she referred me to some corporate elevation of customer concerns department. I spoke to Paul Ebbighausen 212 6402000. He sounded as confident as Donald Trump with the same boastful predictions that everything would be perfect when he took over the matter. He said he was personal friends with the guy at Am Ex who would actually follow through AND was competent enough to fix this. The solution you chose was to make the check out to me, her son and heir. I even received a follow up call from some nice lady who had “good news” about the claim but didn’t share it on the voicemail that she left late at night.
TODAY I RECEIVED THE PROMISED CHECK MADE OUT TO THE ESTATE OF DONALD KORN. But I am not dead and don’t plan to be for a while. Also I don’t plan to have an estate. Here is my plan. First is to turn this matter over to all local, state, and federal adjudication offices and courts for resolution. I look forward to meeting you in court. Second will be to start a blitz of factual information on every conceivable social media page about Amex’s approach for handling claims of the old and dead. I am really good at social media. Third will be to start an inquiry into my own organization whether Amex should enjoy being our exclusive business partner in this space. Fourth, each of your board members will receive a copy of this email. Fifth, you will see a copy of this email going to our local newspaper person who does a really nice job of helping in situations like this (trying to keep dead peoples money) and writes really nice and effective articles that get local attention here among the old people in Florida.
Please Fedex a check to me, not my Estate, could be your personal one since I suspect that things are so bollixed up at Amex that even you don’t know how to get one internally issued, immediately.
Disgustingly yours, Don Korn,

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Bausch,Maureen June 20, 2016 at 4:05 pm

Dear Amex.
After being a gold card d holder for over 41 years- we have repeatedly attempted to reconcile a disputed charge since last October(2015) which American Express repeatedly took close to $5000 – unauthorized from our bank via auto pay. Our bank, Wells Fargo has deemed Amex negligent and charges not valid. We have called Amex repeatedly,,,,I mean REPEATEDLY!!!!!!! With arrogance and uncaring outcome Every time! Can you have a district manager contact me directly please!
Maureen Bausch
215-491-XXXX

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Anthony J. Petruzella June 15, 2016 at 6:10 pm

Just received my Platinum Delta SkyMiles invoice and had a charge in the amount $99.95 from TME*MEM SVC F&W CONN CLUB. After spending 32 minutes on the phone with Am EX. I founded out this is a renewal of a quarterly magazine ” THAT I HAVE NEVER RECEIVED ” . Further checking, I founded out I was charged $29.95 last year as a special offer, again for something I never received.
I have 4 Am EX cards and my wife has two I have been a member since 1972, I am totally upset that America Express has gone this low to charge their members without authorization. I have NO RESPECT for this company, ZERO. Oh, they are refunding the $29.95 plus the $99.95 once they were caught. I plan to file a complaint with the Consumers Dept at State and Federal level. I hope that this company is fined a few million dollars, someone should be in jail. I wonder how many millions of members they have stolen from. I am looking into a Class Action Suit against American Express.

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Marc May 24, 2016 at 10:36 pm

Today I applied for a credit limit increase on my Everyday card, and got the 7-10 day message. I knew this was a decline so I called the Credit dept for the reason, and they gave me the reasons based off of my old EX score, which had a derogatory and 50+ points lower. My EX is now in the 700s & completely clear. I asked how often or when they update the scores they pull & the credit dept said they had to connect me to regular CS to answer that. Upon getting to regular CS “Carmen” told me that the score is updated whenever you apply for a new card or a credit limit increase. When I asked why the score hadn’t changed after applying for a credit limit increase, she started talking over me purposefully, not letting me get a word in edgewise. When I asked if she could not please talk over me, she just hung up. This is by far the absolute worst customer service I’ve ever experienced in my life. As a new cardholder, this really leaves a bad taste in my mouth about this companies’ CS departments. I’ve never had a CS rep hang up on me after asking if they could not talk over me while I was trying to ask a question & figure this out…not even by Comcast, which is saying a lot. Comcast used to be the worst experience I had ever had, but American Express is now at the top of this list. I sincerely hope my future experiences as a cardholder with this company isn’t going to be similar to the one I had today. Please educate your CSR’s in etiquette when dealing with the customers that pay your bills.

Thank you for your time.

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Sharon May 17, 2016 at 4:20 pm

I dislike calling American Express customer service. Why? Great question…I never understand a word that the representative is saying. The representatives English is not good and they are rude. AMEX you must do better because from what I’ve read this issue is greatly affected by your customers. I’m not saying you can’t employ those who does not speak English BUT I need to be able to understand what’s being said to me. If I have to ask you to repeat your name or a sentence more than once, I have a problem.

Also there has to be a willingness to help instead of a rep advising “there is nothing else to do but wait”.

Do better American Express

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lisa April 19, 2016 at 12:20 pm

I have found out this to late that American express is a BIG SCAM sent them a check for 8,747.00 to pay off the account . then was told they never received the check so we sent them a copy of the check that was cashed by DSNB (DEPARTMENT STORE NATIONAL BANK) they said my account would be credited , as of today 4/19/2016 its has not been credited. I cant believe these big companies can get away with this (where’s the freaking government)

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Barbara Edwards April 18, 2016 at 4:31 pm

To: Mr. Kenneth Chenault
I have been a loyal customer since 1973 and always pay my bill on time and exceed the minimum payment. I was appalled to receive a notice increasing the interest on my account by almost 7%. When I called customer service to inquiry about this matter, I was told very abruptly it was due to government regulations and there was nothing he could do. I have enjoyed using my American Express card when travelling, but I will switch to another credit card if I have to pay the increased interest rate. I am a very unhappy customer.

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Dartameon Leonard March 21, 2016 at 1:57 pm

Mr. Kenneth Chenault,
American Express Serve customer service is HORRIBLE! Every person I speak to doesn’t speak good English. I rented a car March 10-14 from Enterprise Rent A Car and the charges totaled around $299.00 which the transaction was complete March 14,2016. However, looking at my account online as I often do I had three charges on hold dating March 11, March 13-14, $172.00, $172.00, $68.00. I spoke with someone from Enterprise on several occasions and they stated to me that everything was clear in their system and they had no holds on my account. So i contacted American Express Serve and they insisted that it was Enterprise fault. I explained to them that according to my account the charges were cleared and it made no sense to have it cleared and still have charges on that same date. I spoke to a supervisor by the name of Jerzen (don’t think I spelled it correct) who was extremely rude and said that I would have to wait until March 28 to see what happens. WHY? My account is now in the negative because of these holds that I didn’t authorize. I get direct deposit faithfully every two weeks and when my money is deposited they will take the -$195.00 from that. I didn’t get to my company in time enough to stop the direct deposit. I am going to cancel this card and will write corporate everyday if I have to until something is done. As a customer I feel like i am a slave to this company when there are other companies out there that will cherish the customer. I filed a complaint with the BBB and I am also going to consult a lawyer. I am not a happy customer!

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Michelle February 26, 2016 at 9:51 am

American Express used to have the best customer service. I am very disappointed to say that they now became the worst and if they do not change I will close my account. A month ago I received a call from the fraud department regarding a charge in a another state which I did not recognize so it was denied. At the same time, another charge was placed in the same city but it went through. After a month and 6 phone calls I have tried to dispute the charge and every time I was told that it takes time to process and to just be patient. I asked them why I do not see a record of an open dispute online or why I do not receive an email or letter in the mail to conform the dispute. They gave me a reference number for the dispute. To top it all off after a month of disputes and phone calls I just received my statement and guess what, the charge is still in my bill. So of course I contacted them again and the last time I called they hung up on me and they said they processed the dispute but it cannot process until we hang up the call. Everything is so suspicious. I will not give up until this charge is credited back to my account. This is not fair! I remember the good old times when I would call to dispute a charge and it was handled right away in an efficient manner. For more than 2 decades, I never had any issues with American Express until now. I bet this is all due to outsourcing. I suspected something when Costco dropped their card. It looks more and more like I will drop them too very soon!!! There are so many cards choices out there. Why should I stick with American Express when they cannot provide the service expected from them? There is no reason at all.

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JaNay January 25, 2016 at 2:37 pm

I’m not an AMX creditcatd holder; although have an AMX PrePaid Serve account; with direct deposit. This card is a scam. Replacement cards are a joke; without the card you’re doomed. No funds, no resolutions, only reps in Manila, Phillippines…without clue. AMX legal dept. In NYC., isn’t going to listen to complaints. At best a “class action” lawsuit with hundreds of customers….through Federal Trade Commission and ABA . The AMX PrePaid card service is a scam

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Marc May 24, 2016 at 10:23 pm

I agree about their pre-paid card service being a joke. They sell them locally and I was trying to use them online and no place I tried would take them. I called CS & they said to just use them locally. If I wanted to buy something local, I’d use cash, not spend extra money on a pre-paid card.

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Derrick Heggs December 15, 2015 at 3:51 pm

I Derrick Heggs, have sent a written notice to the Utah address concerning my account being unlocked in order to have access to my funds, my funds in this account a total of $352.00 and some change, my account was locked on the 7th of December and the written letter was sent out to American express serve on the 8th of December and received on the 11th of December I paid for notification of delivery, and yet the account is still at this day locked I have called every single day to try and resolve the matter, if it was to close the account in accordance with agreement with account, an account with funds shall not be lock and clearly mine had a valuable amount of funds in account..here it is now 10 days till Christmas and I have no funds due to whatever reason someone decided to lock my account, At this point I don’t care why..I just want the account unlocked in order for me to get my remaining funds from the account and go about my life and will never have any dealings. American express has home and immediate contact number.
I need and want the account unlock asap as to where I can get my money out of the account and American express can keep there account and I will not be a customer….I had no dispute or issues in august, September,november, nor December just a dispute in October and if that’s the case why lock the account in December right after reciving my disability benefits from the government,, Why not lock the account in November if there was a disrepency with my account,,,something is not right and not adding up. AND THEN TO NOT EVEN COMMUNICATE WITH ME AND GIVE NO INFORMATION MAKES THE MATTER EVEN WORSE OF A SUPPOSED SCAM OR SENSE OF THEFT FROM MYSELF THE CUSTOMER,,Granted I’VE BEEN PATIENT AND CALM WITH THE MATTER I’m ASKING UNLOCK THE ACCOUNT SO THEREFORE I CAN GET MY FUNDS FROM THIS ACCOUNT IMMEDIATELY..

Derrick Heggs

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Rudysena July 22, 2016 at 10:41 pm

This is the same thing we are experiencing..and no one can unlock the account…and no answers .and mail in any questions..with all this being said..I think it’s more of legal matter. All laws are different in every state .

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Lorraine Thompson December 12, 2015 at 3:23 pm

On 12/11/15 called to speak with a supervisor so that I can get a one-time courtesy waiver of the $40 membership fee on my account. I spoke to a rep “Elaine” Employee # 4327 who informed me that a waiver could not be given. I asked to speak with a supervisor and at first she went off the line and return to say “Alex” the supervisor was in a meeting. I asked is there any other supervisor available and she said no. So i said “Alex” can’t come to the phone so I can request the waiver and “Elaine” replied “no, she is on another call.” So which lie is it- on another line or in a meeting. I never experienced not getting a supervisor at any other retail business. This was a first and I have been a long-time card member of American Express. I very much feel slighted, I informed her that I will be calling corporate and she started to say something along the line that the supervisor was going to say the same thing. I just hung up. I plan to call corporate headquarters with this issue. A supervisor should be avail to members for customer service.

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John D. October 29, 2015 at 1:27 pm

One more thing American Express. I and I am sure along with many others, judge a company by how easy and/or difficult it is to contact the corporate office and if the corporate office has an Executive Customer Service line. In other words, is this company, any company, customer-friendly. American Express isn’t. The only number available at corporate is Investor Relations. American Express doesn’t even have an email link to contact them let alone a phone number for their customers. American Express customer’s are always referred to the number on the back of their credit card which really raises your blood pressure and gets you nowhere. A final suggestion for the upper management team..CEO, CFO, CIO whatever. Put on a headset and plug into your call centers and listen to what your customers are saying and being told. Then come back and tell all of us if that’s what you call world-class customer service!!

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John D. October 29, 2015 at 1:13 pm

I have been an on and off customer of American Express throughout. I’ve left them each time all due to such poor customer service. Their folks are poorly trained, have very poor listening skills and their tone leaves a lot to be desired. I recently went back to American Express a month and a half ago. Today it took me 45 minutes to make a payment by phone. I chose to use the phone because I tried to make payments thru the website and they didn’t occur and almost had my services disconnected. Back to the phone payment. I wanted to pay the entire amount and the initial rep kept putting me on hold as he “didn’t know how to do that”. He told me that he would have to transfer me to another que where those folks handle payments over the statement balance. Huh? Away I go and after being on hold over 20 minutes got disconnected. Called back and a lady said she could do the full payment I wanted and after screwing around with it for several minutes, realized she couldn’t do it either. A couple of things here American Express. Why aren’t your people properly trained on such everyday services as phone payments? And, why can’t an entire balance be paid? Suppose I mailed a check for the full amount. Are you going to send it back to me? I won’t even get into the electronic payment mess I got into with a utility which caused me grief. Look American Express. The purpose of paying on line is for me to save time and also, I am disabled. I don’t have time to play charades with your folks or wait forever on hold and get disconnected. And, get ahold of whoever is responsible for your trainer’s. They are doing a terrible job. Have them focus on improving representative’s “listening skills”. Invest some money in re-fresher training.

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Joseph M. Porcello October 26, 2015 at 3:33 pm

I have been a “member” for 38 years. I remember when their slogan was “membership has its privileges”. I also remember when they would send you little token gifts on anniversary dates in appreciation of your business. Those days are long gone. In fact, I find visa & mastercard have much better customer service. The main difference between Amex and the other cards is much fewer businesses take Amex. What a shame that a company that used to be an icon of prestige is now less than mediocre. I am terminating our relationship after 38 years.

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Cesar February 15, 2016 at 2:02 am

This is an interesting and tilmey post, however, in your critique of the bill you failed to mention that the purpose of this change is to generate tax income from small business income that frequently goes unreported. Ian, the problem is that the people that don’t report the income now aren’t going to do it when the law comes into effect. Most people abide by what the congress says, and they are the ones that already report income, and yet they are the ones getting penalized with extra bureaucratic crap to do. Law-abiding business owners will be spending more and more time filling out forms instead of helping current customers and getting new business.Ian said: . . .government subsidies to those small businesses will either reduce health care costs or lessen the cost burden for employees. . . while the new bill will increase the administrative paperwork burden, the ultimate aggregate cost effect will likely be neutral. Tying this bill to a driver of unemployment is a stretch to say the least. With respect, it is a driver for unemployment. This legislation will have the effect of raising healthcare costs, not lowering them. The more costs per worker a company has, the less funds the company has to hire more workers. Of course, some people like to cite the CBO which says this will reduce costs. Keep in mind this is the same CBO that said the Iraq war would be at most $85 to $200 billion, but the actual numbers are somewhere around $3 to $4 trillion.The bottom line is that this is going to hurt smaller businesses and the extra costs of complying with all the new laws are going to stop some new businesses from even starting by creating an artificial barrier to entry. Sadly, the only people that will be able to shoulder all of this easily are very large corporations with large amounts of money, large office staffs, and large numbers of lobbyists.***My apologies for my lengthy soapbox rant. If this is comment is deleted, I completely understand.

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Art L October 14, 2015 at 2:43 pm

I have been an American Express customer for close to 30 years. I used to love the company, they had tremendous customer support. It all has changed. I cancelled my card – they could care less – There customer support now is terrible. They lost me.

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Erin Oelking September 17, 2015 at 11:57 am

I have been scammed by a company called JJsHouse.com and American Express does not care. I used to use my Amex card for the sole purpose of my purchase being protected online and while traveling. Amex no longer has this type of protection and customer service staff attitudes are deplorable. For anyone looking to purchase a dress or other merchandise from JJsHouse.com, DON’T DO IT! The company is in China and they don’t tell you that anywhere on their website so that they can scam you. When the merchandise arrives and it is very poor quality, they will let you send it back, BUT it costs more to ship it back to China than it does to buy their dresses. This is why they don’t tell you where they are shipping from or anything about the company. Unfortunately, AMEX no longer cares about these types of scam companies and will not do anything about refunding your money. Very sad!!

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Venkatesh February 15, 2016 at 1:49 am

Hi Kay, thank you for your question. If you’d like to romeve items shipped with the app, just go to Menu –> Settings –> Pick list –> Predefined catalog –> Actions –> Delete presets. Please let me know if you need any further assistance.

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Major Ralph S. Bates September 1, 2015 at 11:44 pm

I’m visiting Guam from South Carolina. ,Because I had my mail forwarded to me AmEx cancelled all my travel insurance, car rental insurance, telling me that since I had a temporary mailing address (July-Nov 2015) on Guam. I am a resident of Guam and not entitled to coverage. When I called the customer service, they said that I was in a foreign country and as a resident of a foreign country, I could not have travel/car insurance.

Even though I vote in SC, have cars registered in SC, pay SC income tax, have all my household goods in SC, and a SC drivers license– Am EX insist that I am a resident of Guam

I knew this would happen when they stopped teaching Geography in school.

Semper Fi

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Tera August 9, 2015 at 5:00 pm

I think they are doing something very unethical. My balance for the month was 333.15 after my payment I chose to make, the balance is 138.oo BUT they charged me interest in the 333.15? I was told if you don’t pay your bill in full, they back date the finance charges to the original amount of the billing cycle. I have no problem paying interest on what is current balance but I surely do on the amount I already paid!

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Kate Larsson July 28, 2015 at 12:02 pm

You will probably get some comments from people that are not going to support you for donating to Planned Parenthood. Please know that I and many of my friends WILL patronize you because you do support one of the few organizations that does tremendous good for women. Thank you.

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Tera August 9, 2015 at 5:10 pm

I agree planned parenthood should get many donations. Many years ago I didn’t have income coming in, they took care of me on a sliding scale of 1.00 doing an annual exam when they discovered the beginning stages of cervical cancer- had it not been for them I would. It be here.

Also, for those that put PP down for the woman’s RIGHT to do what she wants with her body and if she chooses an abortion, so be it…..this is no ones business but the person involved in her decision to do what’s right for her!!

Many people that have kids never should have had them, those that have left their kids in a hot car to suffer and die, those that leave their babies in a dumpster, etc those kids would have been better off aborted rather then to suffer. I wish all the recent movie theater killers, and other evil people were aborted!!

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Scott Brady July 24, 2015 at 8:00 am

I regret to inform you that I will not be able to support your company through purchase of products you offer any longer due to your support of Planned Parenthood. Planned Parenthood and their methods of existence are disgusting to me personally and to most people I know. Until you have a change of policy about who you choose to donate money to, I will not be able to buy your products and I will encourage my friends and colleagues to follow my example.

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Michelle July 7, 2015 at 5:53 pm

I have been mislead, I called to see if I could waive the $95.00 fee on my card. I was informed to cancel the card and apply for the card with no yearly fee. Thinking I was giving the best advise from such a reputable company. I did not get the new card and they will not reinstate my old card. I have been a member for several years never late and have spent several thousands of dollar, I thought they appreciate there customers. I’am dissappointed and feel like I have been bamboozled! why would they tell me to cancel my card! I have also filed a complaint with BBB. I need my card!

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gazie nagle July 17, 2015 at 10:49 am

Yes, for some reason they are just too big with too many locations that you never know who to write to. They refused to send me a monthly statement after I have asked them THREE times. Simply poor business practices.

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Jim Coyne June 23, 2015 at 5:57 pm

I have tried unsuccessfully to contact a human being in the United States in regard to my account. I thought I had an “American Express Card” not an “Indian or Philippine Express Card.” I was advised on each of four calls that they could not connect me with a person in the United States. I asked for a supervisor to contact me on an unrecorded line and also if not then I wanted to record them as they were doing to me. They stated I am not authorized to record them but they could record me. I was informed I would get a call from a supervisor on an unrecorded line momentarily. Guess what I missed a dental apt while waiting for a call that never came. Please let me know what number to call to speak with a person in the United States. I find your telephone system to be atrocious, When using a service from part of the United Nations, they should identify themselves as to what nation they represent. I am not expecting a return to this notation, However I will spend 49 cents to mail to NY HQ. If I could type in a foreign language I would use the Tower Of Babal to translate.

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Bertha Pearlson May 7, 2015 at 7:45 pm

My husband passed away i contacted you to advise of this and requested becoming the primary account holder. They took an application from me which i provided my costco membership number. A couple days later my card was put on hold because they couldn’t link my membership number to my amex card. I called costco to find out what the problem could be they said everything was fine and it should be verified. To this day my card is on hold again although AMEX allowed some charges to go through but when i went shopping the card was declined. This debacle is unacceptable. Please contact me and resolve this issue.

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Robert L Boyar April 29, 2015 at 3:46 pm

Have tried to receive a refund for Baggage Insurance that I did not need on a recent trip and have been unable to do so. When this Insurance was introduced and I received a contact from AMEX to take it out, I was hesitant about agreeing but did so when I was clearly told that there will be no problem receiving a Credit if not needed. I have had this done on a number of prior occasions when I have a short trip and do not check baggage. However, apparently AMEX changed this policy. My request to have the $9.95 (for two) credited has been denied. As a member of AMEX for over 30 years, and a satisfied one until this happened, I would think that AMEX should have notified me of a policy change and I would have considered it accordingly. Now, as a result of this, I have removed myself from this automatically charged Insurance. I hope there aren’t other similar problems on the horizon concerning Member Benefits for Platinum Card Members that are withdrawn absent specific notice.

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Judy Cala April 22, 2015 at 6:59 pm

Well I was going to write a letter to Kenneth Chennault concerning the despicable “customer service” and bad business practice I’ve become aware of after being a client for over 10 years, but after seeing comments here it’s obvious that it’s gone on for a long time. Calls to
what they call customer service are supposedly recorded but could anyone with authority possibly be listening to them? Appalling. I closed my account today.

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ts February 28, 2015 at 6:08 pm

I sent this msg to Costco:

As a loyal Costco and American Express member, I am disheartened and disappointed that Costco is threatening to destroy the partnership between these two companies. I spent over $12,000 with the Costco American Express card last year, and am very loyal and enjoy the EXCLUSIVE nature of this arrangement. Both Costco and American Express exemplify value added products and services with superior customer service. However, when combined the exclusive offering is greater than the sum of the two. Costco without American Express is less valuable, and vice versa and this is not the time to tamper with success. This partnership is a competitive advantage for both companies and should be treated as such.

We appreciate you taking the time to email Costco Wholesale.

Costco will continue to accept all American Express cards at our warehouses and on costco.com until April 1, 2016, and the Costco / AMEX TrueEarnings cards or Platinum Cash Rebate cards will still function the same as they always have.

Cardholders will continue to earn their cash rebates. They will receive their rebate checks in their February 2015 and February 2016 AMEX statements as normal. Those checks can be redeemed at any Costco warehouse in the US for cash or merchandise.

The co-branded credit cards will continue to serve as membership cards until April 1,2016. Members do not need to make any changes to their accounts or take any action at this time.

This announcement does not impact Costco membership in any way.

Costco is in the process of developing a replacement credit card program that will be available in April of 2016. We will be communicating with every Costco / AMEX co-branded cardholder well in advance of any changes, and cardholders will have ample time to prepare for the pending changes.

Thank you,

Sue G
Member Service Center

Please take a moment to review this partnership and reconsider your proposed dissolution of the Costco and American Express EXCLUSIVE partnership.

The responded with an official canned response they send to each and every inquiry into this matter:

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Raja February 23, 2015 at 2:36 am

23 Feb 15
DISPLEASURE OF BEING AN AMEX CUSTOMER
I am writing this letter as a frustrated ex-AMEX customer. It has been one of my worse experiences. My accounts have been terminated including forfeiting my points for reasons that I cannot understand.
Background
I have been a loyal AMEX Platinum customer since 2007. At some point I was introduced the AMEX Krisflyer card. However, I have not been using it. About 3 months ago my wife used the AMEX Krisflyer card but I was not aware of it. Hence I have only been paying the Platinum cards and did not realize that I had been defaulting on the Krisflyer cards. When I called AMEX platinum services over some query on my platinum card, I was informed that my Krisflyer card was critical. Until then I had never received a phone call or a sms from AMEX services. Despite me paying up the $32, my card was cancelled. Ironically My AMEX platinum card was cancelled as well.
Queries
Why cancel all my cards? I defaulted on the AMEX Krisflyer card. Can I understand why the AMEX platinum card was cancelled together with the AMEX Krisflyer card? This despite myself being a loyal customer since 2007 having an excellent credit history. While AMEX adopts multiple approaches to contact customers on outstanding amounts, why was I not contacted through phone, sms to ask me to settle the payment? Why was I not informed that my AMEX platinum will be cancelled together with the Krisflyer.
Why cancel my card for $32? I am shocked that you have cancelled all my cards just for defaulting on $32. Can you please check your records on my credit history on the platinum cards. Do you think I will not be able to pay this amount. It was a genuine oversight and AMEX is so very mechanical about things.
Why cancel it when I paid up the amount? On the day that I called AMEX platinum services and when they told me that my Krisflyer account was critical I immediately made payments. Can I understand that despite these payments why was my cards cancelled or not reinstated?
Why nobody calls me despite me calling AMEX up so many times? After I realized that my card was cancelled I have been calling AMEX up so many times and nobody from the collection department bothers to call me back. So what is the use of call recording and supervisors to manage customers? I am totally disappointed.
Conclusion
I conclude that AMEX does not value its customer. The company philosophy is unlike other banks that really try to keep their customers. They attempt to understand the customer’s problems and try to find solutions for the customers. These boil down to the company’s vision and values. AMEX seems to have forgotten that do not exist without their customers. AMEX has policies that are rigid. AMEX has poor customer service.
I am utterly disappointed.

Raja
AMEX Platinum Card

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Steven Broad February 16, 2015 at 12:35 pm

I have been an Amex gold customer for 29 years. I have always paid my bill on time or even as charges have been made. Two weeks ago, my blue American Express card credit limit was increased by $2,200. Last week I was approved for a Platinum Card.

Yesterday I tried to use my gold card and told it was unusable. Amex wanted to do a financial review because of the large number of returns to Amazon. While I supply the necessary information and during the review I cannot use my cards.

My wife has stage 4 lymphoma and will make many duplicate purchaseson Amazon due to the drugs and chemo. I cancel these immediately, and never receive the merchandise.. I even reported my gold card lost I and requested a new account and Amex continued to process charges made under the cancelled number.

Amex will contact me at the drop of the hat if they think charges are fraudulent, but did not contact me about the return issue until yesterday. I received a very nasty letter asking for permission to request my tax returns which is no issue.

Despite calling three times, I was never allowed the courtesy of explaining the problem. I asked to speak to a manager who would call in 24-48 hours. I use this card for medicine and work. Luckily I have a Visa. Remember I prepay my monthly bill as charges are made.

Again most of items we’re cancelled immediately as one can do on Amazon or returned. Never an issue for Amazon.

In sum my credit limit for my blue card was raised because of my good credit standing with Amex, I never asked, I was offered and approved for a platinum card all within the last two weeks. I tried to use my gold card at the drug store and was told it was declined without hearing from Amex for a $42 purchase.

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Paula Crosse January 9, 2015 at 12:34 pm

It is really unbelievable that being with American Express for over 40 years and have a high credit line that all of a sudden the young analyst finds it necessary to not only cut my credit line for no reason but also not inform me as well. In there uneducated knowledge how how your credit worthiness works, they cut it at the amount owed giving no room to show your still an outstanding customer. I have contacted your customer service who in turn gave me to another department who in turn stated I needed to provide documents of proof of income (no problem) I dont what they asked and then was told ” if I wanted my old credit line I would need to pay them $10,000 by December 2″ Now this is loan sharking I would like to state. My account was or is not in default. Paid on time, was not near the credit line (Until they cut it to the loan amount owed). I have paid off this account numerous times, and still proceeded to use the card.
Now let me state, Chase Bank, asked for the same documents (which I thought probably just updating the creditworthyness) they were completely fine with everything that was submitted.

Mine you, another phone call made and again stated, give me your log in information so we can confirm your accounts. I refused. I instead, went out of my way, had the bank draft up a letter stating all the accounts that are mine and the balances, signed, and delivered. The analyst so called would not accept this and did not regain my credit line.
In all the years of being with American Express, 40 plus years, never been dealt with such disrespect or disconcerning about keeping a customer of long standing and paying on time. Even spoke with another Customer Service Manager and with what he seen could not understand the logic behind their decision other then they wanted to prove a point. Because of this lack of disconcern, this does and has affected my credit score. If your going to cut back on credit line at least cut back to a point of room. Not at the line of what you have spent. I make big purchases, and later pay them off. I will make it my mission to let everyone know through social media and word of mouth that American Express once was for their customers and now dont care what so ever if they keep you or not. After looking at many of these comments, it does seem that you really do not want customers who have been with you for 20 years plus. I would like to have further acknowledge from you regarding this. Lets see how interested are you to keep me.

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wesley r. wright December 24, 2014 at 3:35 pm

recently received invitation to apply for american express credit card. my wife also received one about a week ago. i can’t bring myself to do business with your company due to very poor customer service my son, john d. wright received approximately 8 or 9 years ago. i am a good mechanic as is my son, son-in-law michael cottingham, who owns his own true value hardware store. we removed the crankshaft from son’s honda quad-runner due to a broken connecting rod. the honda manual says to replace the connecting rod, take the crankshaft to your honda dealer as it has to be pulled apart with special tools. the honda mechanics pulled it apart, installed new connecting rod and while putting it back together, damaged the crankshaft beyond repair. they told my son that it was damaged when we brought it in. if so, why did they install a new connecting rod on a (so called damaged) crankshaft. they charged my son about $300.00 on his card. he notified your company of this problem and amercan express sided with the honda dealer in florence, ky. the mechanics at honda out&out lied about this situation. my son had to buy another crankshaft&connecting rod, from a different dealer of course. it ended up costing him over double what it should have and he canceled his american express card. now you can understand why i don’t want to apply for an american express credit card, so please stop sending me applications. wesley r. wright ** lyndale rd. edgewood, ky. 41017

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Lance Burnell December 24, 2014 at 1:58 pm

I am a customer using your BlueBird card and you customer service is a JOKE. My wife and I both have this card and for 2 years we have had to call your customer service to get ATM fees returned to us just about every month. We use an ATM that is listed on the MoneyPass website as per your instructions, yet we get charged by Amex every time we do this. We call and have to fight to get our fees back. Now yesterday my wife called and the agent who said his name was Blake employee number E1052372 refused to refund her fees. My wife gave me the phone and I argued with this guy for close to and hour before he finally returned he fees, but he told me they would not ever refund the fees again.

Now I am using an ATM that is listed on the MoneyPass site and even your employee agreed it was an authorized ATM but he still was not going to give me the fees back. Your customer service SUCKS and I am considering looking into legal action against you for all my time a trouble. I was told at least 5 times in the last 2 years that this problem would be fixed and still nothing. It is bad enough I have to call every time to get my fees back but to have your employee tell me he will not return my fees is unacceptable.

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Samantha Fouilloux December 12, 2014 at 1:51 pm

Why American Express Mexico gives such a bad service? I just received a phone call from Santander bank to tell me that for recommendation of your company I have a credit available that I didn’t request. Why American Express Mexico gives my personal data without my consent? That’s a crime in México because we have a law to protect the personal data. Because I´m your costumer I demand an explanation of this and sorry to tell you, but the service of American Express here has no class at all.

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Dr. Allison Haughton-Green December 3, 2014 at 8:22 pm

My name is Dr. Allison Haughton-Green. I called and reported Marisol Baez for her unprofessional behavior when she called me on December 3, 2014 at 8:25 am. I have beed n with American Express for 10 years. I pay on time via my computer or calling in to Am Express. My accountant set up bill pay through Regions Bank for the November 25th payment and it did not process the payment. Last week was Thanksgiving week. On Tuesday Dec 3, 2014 I get a telephone call from Marisol Baez, with the American Express credit department. She explains that my account is past due. I agree to pay the past due balance of $1261.92. Instead Marisol reads a disclaimer stating that I agree to pay $6974.48 right now. I had to correct her. How misleading. When I stated that I have until December 10th to pay the current balance in full, she explained that she is not sure what will happen to my account with American Express. Thank God I stood up for justice. I agreed to pay only the past due balance. I reported her to supervisor Kelly and her supervisor Peter Whitney. I made it clear that I would expect Peter to listen to that call and take the necessary actions to ensure that Marisol no longer calls customers. American Express needs to find another job for her within the company as her customer service skills are deplorable.

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A Rosa November 25, 2014 at 1:31 pm

I have been a loyal customer for many years. Your customer service is the worse – lack customer service, do not value customers, and your customer service reps are inefficient.

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malcolm cannon November 8, 2014 at 1:01 pm

I recently purchased an AMEX Serve Card and to say SERVICE is not what they offer is simply an understatement. I have been on hold an average of 30 plus minutes each call and everytime I speak to an agent they are unable to assist. I have faxed,called,emailed and done everything to communicate my issue in regards to a refund/unauthorized charge to no avail. I am filing a complaint with the CFPB as I have money on my SERVE account which I cannot access as it has been placed on an unauthorized hold. I have a refund due which I am having to get an act of congress to get processed and I have an executive office agent at AMEX who will not reply to phone calls or emails. I simply am fed up with dealing with a company who obviously could careless if I was content with their service or not. I have tried to be understanding and proactive yet this is simply ridiculous.

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GOO November 25, 2014 at 12:20 pm

YOUR AN IDIOT, PAY W CASH, FILE SUIT IN YA LOCAL DIST. CRTHSE. BRING YO EVIDENCE. AFTER YA FILE SUIT, HAVE COPY SERVED TO CEO KEN I CHENAULT. YOU’LL HAV YO MONEY & DAMAGES BEFORGEYS TO COURT. AMEX ATTYS FEES 2000/ HR AND UP PLUS EXN STAFF. COST LESS TO GIV U ALL U WANT IF UNDER $100,000.00. CAN U UNDERSTAND THIS. IF NOT YOU SHOULD KILL YERSELF NIGGER NIGGA. PS PHUCK OFF.

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Nora Duffy November 7, 2014 at 12:12 pm

Made a payment one day too early and it was applied to my Pay-over-time balance when it was clearly meant for the amount due. Talked to someone in CS who said they couldn’t move it because I made the same mistake a few months ago and they accommodated me then but couldn’t keep doing it. I told them I wasn’t going to pay an extra $1200 to keep my account current because it was current – the payment was just applied wrong.

I got a supervisor who said she could fix it, but instead of crediting the current month and re-billing the pay-over-time balance, she credited the current month and put the re-bill in the current month again.

Called back and got another supervisor who apologized but swore she could take care of it. The next day I saw the adjustments and it looked like the same error again. I called her back and she said to not worry – when the billing cycle closed, the re-bill would show up as pay-over-time.

Well, you can probably guess that it shows up in the current month due – again. This is simple. I am an accountant and I manage Accounts Receivable all day long. Why is this so hard? Why do I have to spend another half hour on the phone with someone who will probably keep making the same mistake. This could go on indefinitely.

Please FIX my account! All that needs to be done is moving $1200 back to the pay-over-time balance. This has become ridiculous.

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David Cate April 24, 2015 at 10:29 am

A very similar thing happened to me. An 835.00 payment was sent to go on the pay in full part of the account. They applied it to the pay over time part of the account and then wanted an additional 835.00 the same month. Several times they have promised to reverse this, only to find out that they did not do so. They never apprised us of this action, we found it on our next bill. That was six months ago, in Oct. 2014. They have ignored all attempts to straighten this out, ignored our dispute letter in Jan. 2015 and then contracted a collection agency to harass us. I find it hard to believe they would treat a 20yr. member so badly. I’m still trying to get them to do the right thing.

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Michael Uren October 14, 2014 at 2:44 pm

I have been a member since 2008. I use my business platinum card for product purchases where I do not have terms set up. This is a small percentage of my business. I put $15,000 to $100,000 a month on my card and always pay in full every month. I do not carry any revolving debt with anyone. My credit rating is 830. My business is growing exponentially and it is a blessing. In Sept 2014 my Amex bill was $83,000 and my monthly billing cycle is on the 26th. I made an electronic payment that day with my bank and it showed being paid on the 29th (Monday). I immediately called American Express to keep them in the loop and their response was everything was fine, they appreciated my business and letting them know and there were now concerns and I even had a few days grace being a Platinum member. The very next day I got an email from Amex that they were capping off my account at $20,800 and that it was frozen. This was shocking and unbelievable to me. I called Amex 5 to 6 times and every time I would get transferred overseas and had to wait to get transferred back to Elpaso, TX to a credit department. I was told that if I wanted my account line opened back up that I had to submit all kinds of financial information, W 2’s assets ect. like I was applying for a mortgage. then it would go to a review committee to see if they would open it back up. I was in further disbelief at Amex’s position. I was told by one rep that this process would be completed in 48 hrs, I was told by another 7 days and another 10 days. I requested to speak to Mike the supervisor and had also send proof that they received my payment. Mike gave me his personal fax number and I sent company financials to him and had a fax sent confirmation. After waiting 5 days still no response. I called back and reached the supervisor and Mike told me he didn’t receive the fax. Then my concern is who did receive my confidential financial information that I had a fax sent confirmation on? I also should mention that one of the reps told me this had nothing to do with my payment, it was a review that Amex does on accounts quarterly and the reasons they stated was my credit rating and debt ratio. This added to my frustration as my credit rating is great and I do not carry any debt. I had sent the fax information again to Mike and this time he called back and confirmed he received it. He told me it would immediately go to the review board. It is now Oct 14th 2014 and I have heard nothing back from anyone. I just have to say that for this to happen and Amex to have no accountability is appalling. I have been an exceptional customer and to be treated this way is unacceptable. Amex is not a company that is conducive to growing a business as they claim. In fairness I should add that they were a great partner until now.
Sincerely,
Michael Uren

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LEO VON GRAFFENRIED October 8, 2014 at 10:11 am

ATT to : American express Corporate dept
FROM: Léo von GRAFFENRIED
DATE: The 8th of October 2014

Dear Mrs, dear Mr,

I have sent a fax to the main fax number 001 – 212 640-0404 in New York in order to
find out if I could have a respond of this today fax as soon would be the best as I will
apreciate it.
My best regards,
Léo von GRAFFENRIED
Consultant

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Ronald Jenkins October 6, 2014 at 6:53 pm

Dear Mr. Chenault,
I have been an AmericanExpress holder since 1976. I have been making $50 monthly payments on my account for years. I currently owe a balance of $15,000. In JUly or August, my minimum payment was increased from $35 to $70. I somehow overlooked the raise and this month recieved a minimum bill for $140. I called customer service and was unable to get a satisfactory explanation. Now I am being charged $37 for late charges and am obligated to pay a minimum of $70 a month. I am tempted to pay you off and terminate our relationship. This is no way to treat a loyal and long time customer!

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John DelleFave October 2, 2014 at 6:51 pm

Thank you American Express Executive office for resolving our issue.

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Deborah September 30, 2014 at 1:20 pm

Your customer service reps are a joke! I called numerous times & it’s the same thing nobody gives a s&it! I called to get my husband a new credit card to take advantage of an Amazon offer for $20 credit on $50 spent. BIGGEST MISTAKE OF MY LIFE! The rep Wayne proceeded to cancel my card…freeze my acct. so I did not have access to it anymore. I couldn’t even make payments!!!!! HE CREATED PROBS THAT DID NOT EXIST PRIOR TO THAT CALL! I am kicking myself for ever calling. All because of a simple request…send my hubby new card. To this day his acct is still frozen. I can only make payments & of course purchases. I was promised by one of your US reps based in NYC at executive offices that I would be given a $100 credit for my trouble & of course a month has now come & passed & nothing. No $2o credit either. False promises from a company that does not care about the people who make them plenty of money. I tried contacting the US rep who is in your executive offices & I am having issues. Hmmmm sounds like something AM EX would do. So once my account is paid off….goodbye AM EX I have had enough of your nonsense!

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Michael J. Harnett September 30, 2014 at 11:20 am

To whom it may concern,

I just moved from a home in Westchester to an apartment in New York and when opening a box of mail I received this morning I found a bill that should have been paid two days ago. I phone paid the original balance of the bill, but called your customer “dis-service” for a courtesy adjustment of the late fee and penalty fee and was informed that they were unable to accommodate me since a prior adjustment had been given some 7 months ago for another reason. I pay my entire bill every month in full and find this lack of understanding and flexibility unconscionable for a company I have done business with for 20 plus years!

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John DelleFave September 27, 2014 at 3:37 pm

Dear Mr. Kenneth Chenault,

I’m writing on behalf of my wife Karen.
It is with regret that I have to send you my complaint. My patience has run out with your customer service department.
She applied on line for Blue Cash card from American Express in early March 2014. AMERICANEXPRESS.COM/MYBCE, RSVP code 002B-770-028-8595.
Your offer was apply today and earn 250 reward dollars after you use your new card to make $1000. In purchases within 3 months.
She received an approval letter dated March 5, 2014.
She received the card a few days later and made purchases in the first month totaling $1558.11
She has been corresponding back and forth thru emails for 5 months seeking the status of the 250 reward dollars. To make a long story short my reward has been denied. The last email notified her that the case is now closed.
She feels that she is entitled to the 250 reward dollars because she met all the qualifications. Is this a scheme to issue American Express cards? I’m shocked American Express.
Please look into this matter and report back to me. Again I apologize that it had to come to your attention.

Thank you for your time

Sincerely,
John DelleFave
For cardholder (wife) Karen DelleFave

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MADELINE September 24, 2014 at 11:02 am

CEO: Kenneth I. Chenault – American Express

Dear Mr. Chenault
Words can not express the anguish and suffering I’m feeling at this moment. In fact I’ve ended up missing hours of work and had 2 asthma attacks trying to resolve my lost sever card and 1000.00 wire transfer. Also Mr. Chaenault… Beyond anger would be a displaced word to describe how I also feel at this moment.

I will regress in bullet form and professional want a resolution and an apology asap I have NEVER been treated like this in my entire life at 51…

1) Order American Express Serve Card: JUNE – 2014

2) Miss-place Lose Card: September – 9TH, 2014

3) CALL AMERICAN EXPRESS 800 NUMBER FOR REPLACEMENT: September – 10th, 2014
ON HOLD 42 MINUTES

4) Rep. tells me to fax in proof of address. Card will then be replaced within 5 business days
5) COMPLY and fax in COLOR copy of PassPort & Lease: September 10, 2014

6) Call America Express Serve: September 16th to check status
ON HOLD 1ST TIME: 39 MINUTES… ON HOLD 2ND TIME: 62 MINUTES

7) Rep. informs me that my FAX and documentation was NOT GOOD ENOUGH!
8) Explained to rep that I am traveling with 2 days and need card and money.

9) Rep. asks me to RE-FAX
10). September 16th: I comply asap and re-fax COLOR COPY of PassPort and Lease

(proof of address)
11) REP. makes a decision to WIRE Transfer me $1000.00 to Western Union for my travel expenses

12) REP. SENT TRANSFER TO WRONG STATE: IE: Washington State, I live in District of Columbia

13) September 17 – 18 – 19 – 20TH: NO WIRE TRANSFER COMPLETED – NO CARD!

14) MONDAY September 22nd. at Western Union in Dupont Circle, District of Columbia
REP NEVER UPDATED ACCOUNT

ON HOLD 1ST TIME 72 MINUTES – ON HOLD 2ND TIME 52 MINUTES

The Western Union Representative SPEAKS to the Serve rep. and explains that the original transfer is sent to the wrong state!
ON HOLD 3RD TIME 60 MINUTES

15) Serve Rep states: the wire transfer will be complete within 24 hours.

16) September: 23rd. No Wire Transfer, call Serve again

ON HOLD 1ST TIME: 28 MINUTES – ON HOLD 2ND TIME 90 MINUTES
*** GET HUNG UP ON….. CALL BACK ASAP.

17) September: 23rd Rep states: NOTHING IN MY FILE FOR A WIRE TRANSFER AND OR A REPLACEMENT CARD!
18) September: 24th – NO WIRE TRANSFER AND NO REPLACEMENT CARD.

19) CALL AMERICAN EXPRESS CORPORATE @ 10:15AM

20) CALL SERVE WHILE CALLING CORPORATE –

ON HOLD WITH 4 REPRESENTATIVES, NO MONIES, NO REPLACEMENT CARD.
ON HOLD 101 MINUTES.

I am completely appalled. What is it going to take to get my MONIES!
Also, while on hold I tried to check my balance, one of the representatives LOCKED my card.
I would like a resolution today and would like my monies asap. I will NO LONGER be using AXS. I have estimated that I have reloaded well over 12,000 within three months.

Here is my personal information:
MADELINE “OMITTED”
169 “OMITTED”
DOB:”OMITTED”
ADDRESS: WASHINGTON DC 20037
PHONE: 202 “OMITTED”

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Jack Shea September 14, 2014 at 5:26 pm

Amazing, Ken, that you were awarded/ or bought the J D Power award for customer service. I worked for American oops Indian) Express for 37 years & find that Bank Americard more than suits my needs. I have the ability to talk with American citizens with them and have a higher credit line & a much higher level of respect with their company.

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Cierra February 15, 2016 at 1:50 am

The pictures are amseowe, as usual. I love the ring one! We were wondering what you cooked up for that. So excited to see the rest. Again, you guys were just amazing, above and beyond. I owe Amy & Steve big for introducing us.

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sonya September 7, 2014 at 3:27 pm

I returned a coat to Ross. When I called American express to ask why the mobetter was not On My Card yet a lady explained it will take 45 business days to file a claim And put the money back On My Card. Since I thought that was a little extreme especially since I still have the return receipt with all the return codes I asked to speak with a supervisor. A man named Jay picked up And said he was a supervisor. Not only could he not answer a single question I asked with a straight answer but he actually confused me more. I would suggest to any one thinking of using American express I would find a differenter company. I was told I need to wait 45 business days Ya 45 that’s not a typo until the claim was done And they could return My money. When I buy something they are able to take My money within seconds but when iam suppose to get money put back On it’ll take 45 business days. Then to top off one of the worst experiences ever with a Customer service person. The so called supervisor named Jay kept calling me miss Ross instead of My actually last name habibi. He continued to do this 7 more times during My call. So if u want a company that takes your money as fast as possible but can’t return money you are owed for 45 business days then when you call you can’t get any straight answer’s to why this is happening And why can’t they just put it back On And even show the computer screen Jay is reading says My name is miss habibi he keeps calling you miss Ross with is the company that owes you money wich really is just throwing salt in the wound then Ya get an American express Card. But if Customer service is important to you And if people doing the right thing with your money when that’s what they are in charge of then I’d Go with any other company. I would even let My 6 year old brother be My debit Card company over American express. But by all means if you like the thrill of not knowing what happened to your money And not knowing even were it is And like talking to someone about it that has No Care at all for you or your problem And can’t read the screen to see your name then look No further American express is your company. And ask for Jay to be you account Rep or financial advisor And your life with never be without drama And suspense ever again. If anyone knows a good Card company please reply as you can. See I’m in desperate need of a new company And since I can’t get anyone to give me the corporate phone Number I don’t see this problem being resolved.

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Tami August 22, 2014 at 5:29 pm

Today (8-22-14) at approximately 4:10 pm, I called to inquire why I received a $8.29 finance charge on my credit card statement, when I have -0- balance, I spoke with Celyn with Customer Care, and was put on hold, after I requested to speak to a supervisor because I could not get a straight answer on why I was being charged a finance charge with a -0- balance. Moments later, Celyn informed me that she had spoken to her Manager, Rocky and he was going to credit my account for $8.29. The reason I am writing this comment is because I still do not know why my account was charged. May I please have an explanation, I have been a customer for 13 years.

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David August 18, 2014 at 10:58 am

Called American Express last night because I had a question about my account. When I called I got a guy who I think he said his name was Nicky, I asked him my question he asked if he could put me on a brief hold, I said that would be fine. That hold turned into 36 minutes, then he came back on and would not say a word, but you could hear him sniffling. I kept saying hello, but nothing so I hang up and call back and ask for a supervisor. I got a lady named Kai. I explained what just happened and her response is to call me a liar. That she finds it hard to believe that that would happen. I asked for her boss and she tells me she can not give out his name or connect me to him. This is the worse customer service I have received in a long time.

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David Brower August 8, 2014 at 3:47 pm

After an hour with various Amex folks trying to use points to secure a room at the Marriott Crystal Gateway in Arlington VA. I finally got a supervisor Francine on the phone in an attempt to have my request handled and even this took well over 15 Min as she attempted to get me a person to help. A SIMPLE REQUEST TO USE MY DARN POINTS FOR A HOTEL , HOW STUPID !

I did talk with Candice in the Amex call center and she was a very poor Amex call center representative plus RUDE. I asked Candice who ran the call center and she said she did not know. I found that hard to believe to I asked her again to be clear and she asked me not to be rude. I asked to speak with her manager and she said she was disconnecting the call which she did. How poor is that ?

I am still taking with the supervisor Francine Ft Lauder dale 57087and we are now at 1 1/2 hours to make a simple hotel reservation . HOW RETARDED IS THIS

I talked with Francine about Amex escalation process as she kept me on hold for a ridiculous amount of time as according to Francine, as a supervisor she cannot contact her counter part in another department she said she cannot and actually has to call in to the department as if she was me . Stupid Process if you think through

well after everything is done 1 and 45 Min to get a simple reservation done using my points.

Safe to say i will never subject myself to Amex travel process again as it is the very worst I have ever encountered after 33 years with Amex i would have expected a entirely different level of service ! Shame on Amex

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Steven Agazzi August 5, 2014 at 6:10 pm

On the phone now with Felisha 58785 (supervisor) after speaking to Jackie 58087 (supervisor) …..hopefully someone at american express is reading this and is able to come up with a solution.

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Steven Agazzi August 5, 2014 at 4:00 pm

Clairece 49188 was no help, hopefully Angie 24071 can help in fraud..

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Steven Agazzi August 5, 2014 at 4:55 pm

No resolution yet…Day 2, 8 hours on the phone.

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Steven Agazzi August 5, 2014 at 3:10 pm

Help! I want to talk with someone inside the united states…i want to speak to american express not india express, not bali express, not Pakistan express!

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Steven Agazzi August 5, 2014 at 2:15 pm

Unreal! Ive been on the phone for 6 hours, no lie, with a dispute between amex and an airline. I paid for the flight and the ticket will not be released to me by the airlines because amex did not pay them (although amex claims they did). After 3 conference calls with amex and the airlines I still dont have a ticket that I paid for. Can you imagine having 2 companies on the phone at the same time with me, one saying we paid, the other saying no you didnt and Im in the middle. Im on the line with the 4th supervisor. 3 ring circus is an understatement! Theres can do’s and can not’s and amex is filled with those who cant.

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myra bee August 4, 2014 at 6:52 pm

is there any way to reach someone in the corporate office or in the United States of America? There is no one to talk to about my Credit Card. They don’t understand me and I don’t understand their accents. The “Supervisor” was just as bad as the person who was not able to help me. Must have been her friend sitting next to her, No real supervisors there.
Is there a Corporate email ??? Whom do I call?
They never credited my card back for a return and I have the receipt and now they want to put my account in collections for $55 and I am a member for 35 years.
They are a disgusting company to deal with lately. In fact you can’t deal with them at all. they are not interested in hearing from you. You are not important to them anymore.
They used to have good customer service in Ft Lauderdale Florida but now you have to speak to Pakistan or China It is a horror
How do I get this straightened out?

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Michele Kundrack July 23, 2014 at 3:40 pm

I used to love working with American Express. I’d get helpful, responsive, & professional customer service from US based representatives. Now, when my card has had not one, not two, but three fraudulent and identical charges of $98.00 – I get my calls routed to India. The accents of the 7 different representatives I spoke with were prohibitive to effective communication. Additionally, none of the India reps could transfer my call to a US rep. I’d be happy to wait for a call back from a US, English-as-a-first-language speaking rep. Being worldwide is great, however, cardholders should be able to communicate with customer service in their native language and in their native country. How in the future do I contact US based customer service?

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myra bee August 4, 2014 at 6:45 pm

is there any way to reach someone in the corporate office or in the United States of America? There is no one to talk to about my Credit Card. They don’t understand me and I don’t understand their accents. The “Supervisor” was just as bad as the person who was not able to help me. Must have been her friend sitting next to her, No real supervisors there.
Is there a Corporate email ??? Whom do I call?
They never credited my card back for a return and I have the receipt and now they want to put my account in collections for $55 and I am a member for 35 years.
They are a disgusting company to deal with lately. In fact you can’t deal with them at all. they are not interested in hearing from you. You are not important to them anymore.
They used to have good customer service in Ft Lauderdale Florida but now you have to speak to Pakistan or China It is a horror
How do I get this straightened out?

Reply

myra bee August 4, 2014 at 6:49 pm

please give me an email address

Reply

saba ali July 7, 2014 at 6:50 pm

Worst customer service ever…..does not know how to treat customer called customer service spoke to the representative first then the supervisor….instead of helping customer supervisor jonathan was laughing and even used F word for me…and told me that he does not wanna help me ….and pass some recial comments to me…going to cancel or close my credit card with american express even though i have been member for this card for past 7 years….

Reply

sungbum-kwon June 11, 2014 at 7:34 am

[ American Express Company would like to contact us for a number of ]

First of all, giving the greeting words…,

American Express Centurion card I would like to receive the answers to questions.

American Express Company in the management and operation of a number of different things for a number of key questions to get the answers you are looking for an email address.
American Express Company for practitioners and questions and answers that can communicate if you know the e-mail address, the e-mail address to its appreciated.

Reply

Merch Graent June 4, 2014 at 4:16 pm

6/4/14 @ 2:14 PM
my experience with your American Express Reps
1st I was on the phone with a person by the name of Denis with the NEW ACCOUNT APPLICATION -he selected the card Amex Everyday card. I was on the phone with him for 41 minutes.
my reason for apply for a new card was to do a balance transfer. while on was on the phone with him he said i needed to be transferred to the VERIFICATION DEPT – because they would verify a couple more issues.
i was transferred and given the phone number 800 567 1083 and spoke with Rakesh. The last question Rakesh asked me to verify was my address, city, state and zip code and after 18 minutes we were disconnected!
my social number and address.
So because the 1st rep Denis gave me the verification phone number, I called back and after being transferred 3 x’s I ended up with Aditya person.
the moral of this story is: Denis typed in the wrong SOCIAL SECURITY number. And because of that error my request for a new credit card for a balance transferred has been denied.According to Aditya (whom I find out at the end of the conversation was from the FRAUD department – I can’t not apply for a new American express card ever!
and he told me to contact the SS office and send American Express the verification that I received from the SS office.

Reply

DAVID GOLDSTEIN June 10, 2014 at 11:57 am

AND AMEX MAKING DEATH THREATS AND JEW AND NxxxA COMMENTS READ BELOW AND SEE HOW GREAT AMEX IS …..

American Express Corporation
World Financial Center
200 Vessey Street
New York, NY 10285
Fax: (212) 640-0128
Kenneth Chenault

DEAR AMERICAN EXPRESS CORPORATE

I AM DAVID GOLDSTEIN NICE TO MEET YOU ALL MEDIA AND ARIZ LOCAL LAW AND STATE LAW ENFORCEMENT A CASE WAS FILED AND IS BEING PUT TOGETHER AT MOMENT

ALL AMEX EMPLOYEES & EXECUTIVES ARE IGNORING ME AND REFUSE TO ADDRESS ISSUES AND MANY TO BE ADDRESSED. SUCH AS LAWS BEEN BROKEN AND NEED MEDIA TO ADDRESS THIS AND MAKE A STORY AND EXPOSE AMERICAN EXPRESS AND THERE FRAUD AND THERE LIES YOU MAY CALL ME AT 602-859-5519 ASAP PLEASE AND GET ALL MEDIA INVOLVED .

CORRESPONDANCE FROM J.MARRERO WHOM HAS SAID HE IS LOCATED AT THE SALT LAKE CITY OFFICE ( FRAUD STATEMENT ) = ( LIE ) & AND IS LOCATED AT THE
SYDNEY AUSTRALIA OFFICES AND HAS PUT THAT HE IS IN SALT LAKE WHEN IS NOT A USA EMPLOYEE OF AMERICAN EXPRESS

AND UNDER THE STATE AND FEDERAL LAWS ANY PREPAID CADS THAT HAVE NO AVAILABLE CREDIT OR PREPAID LIMIT IS NOT ALLOWED AN EXTENDED AMOUNT OF CREDIT AND WHICH AMERICAN EXPRESS ALLOWED HERTZ CAR RENTAL TO GET A $976.00 AMOUNT OF CREDIT GIVEN TO THEM FROM MY ACCOUNT IS NOT LEGAL AND NO SIGNATURE AND NO PERMISSION AND NO CREDIT WAS AVAILABLE ON THAT PREPAID CARD AND AT THAT TIME ONLY $887.00 WAS AVAILABLE AND JUST DISAPEARED FROM MY ACCOUNT. AND SAME WITH OTHER ACCT WITH THE MINUS 376.00 .

AMERICAN EXPRESS PRE PAID ACCOUNT THE CHARGES THAT WERE MADE ON MY ACCOUNT WERE MADE BY FORCE AND BY THREATS AND WITH DEATH THREATS AGINST ME AND POLICE REPORT WAS FILED AND ALL CHARGES WERE BOGUS AND A COMPLAINT WAS FILED WITH THE STATE OF ARIZONA AND A CRIMINAL CASE IS NOW FILED AGAINST THE MAN DENNIS SABAN PHOENIX CAR RENTAL ALL CHARGES NEED TO BE REFUNDED BY AN OVER NIGHT CHECK TO ME NO LATER THAN 06-10-2014

THIS REFUND NEEDS TO ARRIVE AT MY ADDRESS LOCATED AT

DAVID SCOTT GOLDSTEIN
Xxxx WEST CHANDLER BLVD 335
CHANDLER AZ 85224

(CRIMINAL COMPLAINT# CIC 14-05499) ATTORNEY GENERAL CASE 800-352-8431.CHARGES MADE AT THE PHOENIX CAR RENTAL

MERCHANT ACCOUNT MUST BE SHUT DOWN : MR SEBAN MADE COMMENT I WILL PRESS OFFLINE AND MAKE UP AUTH CODE AND MONEY WILL BE PAID TO ME AND THAT IS WHAT WAS DONE AND WITH THREATS AND CUSSING

DAYS INN MANAGER AND OWNER AND NIGHT MANAGER ARE WITNESS TO THESE FAXES AND THREATS LETS MAKE THIS MATTER SIMPLE AND CLEAR IT UP .

NOW FOR ONE IT’S AGAINST THE LAW TO SEND FAXES WITH THREATS AGAINST A PERSONS NATURE,RELIGION,ETHIC BACKROUND, THREATS OF DEATH AND THREATS OF INTIMIDATION.

ITS AGAINST THE LAW NOT TO CREDIT A CHARGEBACK ON A BILL THAT WAS CLEARLY DISPUTED BY THE CARD HOLDER WITH A POLICE REPORT WHICH WAS PROVIDED

ALSO ITS AGAINST THE LAW TO ALLOW A MERCHANT TO PROCESS CREDIT CARDS WHOM IS UNDER INVESTIGATION BY THE STATE OF OR THE FEDERAL GOVT AND A INVESTIGATION HAS BEEN ANNOUNCED ( PHOENIX RENT A CAR) LAW IS BEING BROKEN BY AMEX CARDS INC.

ITS AGAINST THE LAW TO SLANDER ANY PERSON UNDER THE USA LAWS OF SLANDER AND HARRISMENT. UNDER THIS LAW I WAS WAS CALLED MANY NAMES WITH LARGE VERBAL ABUSE AND CALLING ME MANY NAMES THAT REFER TO GENITAL SEXUAL LEWID NAMES AND ALSO CLASSIFIY ME AS A DRUG ADDICT AND A HOMOSEXUAL. THIS IS ALSO SEXUAL HARRISMENT.

INTERNET TO MAKE THREATS – ITS AGAINST THE LAW TO SEND FAXES OVER STATE LINES AND MAKE THREATS AGAINST PERSONS AND ALSO AGAINST COMPANIES AND ALSO TO MAKE THREATS OF PAST WAR ZONE THREATS SUCH AS BLOOD BATH HITLER AND JEW DIE THESE ARE NOT LEGAL TO DO OR TO MAKE AGAISNT A PERSON.

BELOW ARE THE STATUES AND PENALTIES FOR THE THREATS AND FAXES TO MR GOLDSTEIN ( IE ) GOLDSTAIN ( IE) RONALD MCDONALD ( JEWBOY) ETC INTERNET TO MAKE THREATS

Fair Credit Billing Act (FCBA) is a United States federal law enacted in 1974 as an amendment to the Truth in Lending Act (codified at 15 U.S.C. § 1601 et seq.). Its purpose is to protect consumers from unfair billing practices and to provide a mechanism for addressing billing errors in “open end”credit accounts, such as credit card or charge card accounts

Terrorist Threat Penalties
Defendants convicted of making terrorist threats face a range of possible penalties. Some states categorize the crime as either a misdemeanor or a felony, or both, depending on the nature of the circumstances. The penalties involved for a terrorist threat typically include one or more of the following:

Incarceration. Anyone convicted of a misdemeanor offense for making a terrorist or criminal threat faces up to one year in a county jail. For a felony conviction, a court can impose a prison sentence of a year or more. Depending on the state and the nature of the threat, a conviction for making a terrorist threat can result in a prison sentence of 40, and even 100 or more years in prison.

Fines. Fines for making a terrorist threat vary widely. Some states impose no minimum fine, while others impose minimum fines of as little as $200 or as much as $10,000. Maximum fines for making a terrorist threat can exceed $250,000.

Restitution. Courts may also order a person convicted of making a terrorist threat to pay restitution. Restitution is similar to a fine, but instead of paying it to the state, the convicted person pays restitution to the victims of the terrorist threat in order to compensate them for any damages they suffered as a result of the crime
.
Probation. In misdemeanor cases, and even in some felony cases, a court can sentence a person convicted of making a terrorist threat to a probation term. The length of the term differs widely, but typically lasts 6 months or more, depending on the circumstances of the case and state sentencing rules. Courts may also order probation after the defendant has served a jail sentence, and may also require the convicted person to pay a fine or restitution.

Damages
plaintiff must prove the defamatory statement caused actual damages in order to recover in a defamation claim. In a defamation per se claim, proof of actual damages is not required as damages will be presumed. Allen v. Ariz. Dep’t of Corr., 1 CA-CV 07-0242, 2009 WL 2382026 (Ariz. Ct. App. Aug. 4, 2009) (citing Boswell v. Phx. News., Inc., 152 Ariz. 1, 6 n. 4, 730 P.2d 178, 183 n. 4 (Ct. App. 1985)). In addition, “a publication which impeaches the honesty, integrity, or reputation of a person, or which is damaging to his professional reputation is [defamatory]

“A. Slander and Libel.

Slander and libel are included in the tort of defamation, which has four elements:

(a) a false and defamatory statement concerning another;

(b) an unprivileged publication to a third party;

(c) fault amounting at least to negligence on the part of the publisher; and

(d) either actionability of the statement irrespective of special harm or the existence of special harm caused by the publication.”

INTERNET TO MAKE THREATS
Use of the internet to threaten “the person of another” constitutes a violation of 18 U.S.C. § 875 ( interstate communication of threat to injure) If it is communicated interstate, federal jurisdiction is created.

http://definitions.uslegal.com/d/death-threat/
http://definitions.uslegal.com/t/threat-of-harm/
http://definitions.uslegal.com/t/terroristic-threat/

CHARGEBACKS AND LAWS OF REFUNDS
Finally, even of you cannot satisfy either the billing errors or claims and defenses requirements charge backs, you may still wish to write to your bank. Some banks will still process these requests.

The Federal Trade Commission (FTC) enforces the FCBA for most creditors except banks. If you think a creditor has violated the FCBA

You also can sue a creditor who violates the FCBA. If you win, you may be awarded damages, plus twice the amount of any finance charge — as long as it’s between $500 and $5,000, or higher amounts if a pattern or practice of violations is established. The court also may order the creditor to pay your attorney’s fees and costs.

If possible, hire a lawyer who is willing to accept the amount awarded to you by the court as the entire fee for representing you. Some lawyers may not take your case unless you agree to pay their fee — win or lose — or add to the court-awarded amount if they think it’s too low.

The Legal Rights of a Customer Receiving Wrong Bill Charges
Read more: http://www.ehow.com/info_7848237_legal-receiving-wrong-bill-charges.html#ixzz33qJUhk86 Under the Fair Credit Billing Act, a creditor must investigate charges that you dispute. The Fair Credit Billing Act covers only open-end or revolving debt, such as lines of credit, credit cards, and department store accounts. Installment loans, such as automobile loans, furniture contracts, and personal loans, are not covered by the Fair Credit Billing Act. If you have receive a bill with unauthorized charges, inaccurate charges, inaccurate date of purchase, charges for goods or services you did not receive, mathematical errors or failure to post payments and credits to your account on time, you have rights as a consumer to dispute those errors

MR DS GOLDSTEIN

AMEX TRAVEL STEALING MONEY FROM MEMBERS!!!!!

American Express Consumer Complaint
I ve bought a ticket thru American Express Travel using AMEX credit card, I had to cancel trip because of paperwork issues so I was unable to travel. Ticket was paid 1590 $ while the same ticket on cheapoair was 1290$, the reason why I paid extra 300 $ thru amex is so I can be protected in case of emergency but obviously we are not protected as members. They refused to refund me money back and I have followed what ever they told me to do. My friend had same situation but he got his money refunded, weird, but he is US Citizen and I am not so my English is not great.

American Express Fradulent chargeback

American Express Merchant Services
200 Vesey St.
New York, New York
Phone: 212-640-2000
Web: http://www.americanexpress.com

American Express – unfair charges and a rude supervisor named Keith

http://american-express.pissedconsumer.com/unfair-charges-and-a-rude-supervisor-named-keith-20131115457842.html

Nov 15, 2013 … American Express. P.O. Box 981540 79998-1540 El Paso TX. http://www. americanexpress.com/ 1-800-528-4800. Product / Service, Charges

Nov 15, 2013 54 1 by anonymous Monetary Loss: $65 Brooklyn, New York Credit Cards Charges
I have been a loyal amex customer for over 7 years, I’ve spent over 100k on my card, I was a few hours late on a payment (perhaps I even tried paying online and there was an issue on their website, I have a vague memory) I got charged 2 months interest on all my transactions, I called up complaining, the rep that picked up the phone was nice but needed help from a supervisor, so she got someone by the name Keith, who showed absolutely no courtesy.When I told him then I want to close my account, he didn’t seem to care a bit, so I actually did close my account.

I’m still a young man and hope to live many years and unless amex shows some courtesy I will not spend another dime ever on an amex card.I still have discover, visa and mc who btw, all of them have shown courtesy in the past when I paid a few hours or even a day or 2 late.
44ce1a5
Review #457842

Here is the letter sent to American Express Corporate.

We hold a merchant account with American Express and we have just been notified that a chargeback has just occurred which had been settled 3 months ago. We have tried unsuccessfully to resolve this issue with customer service representatives. We have been hung up on and refused the opportunity to once again refute these fraudulent claims.

To recap this account dispute, we shipped a load of hay to Mr. ********** in February of this
year. We provided documentation to American Express showing signed receipt of these goods and an authorization from them to bill their credit card. We received and e-mail from him that they received their hay and were happy with the transaction. From that point until sometime in late May we received no complaint or communication from ********* regarding his purchase.

We made an attempt to work with ********** but all we received was notification of a
chargeback. Mr. ********** has not returned any product and to our knowledge could still be trying to sell the original order they received.

We refuted this chargeback in May, funds were returned to us and to our knowledge this case was closed. This is fraudulent, American Express should not be involved and the forced removal of funds from our account, along with pending funds belonging to another American Express card member is way out of line

judith of Van Nuys, CA on Feb. 5, 2014 http://www.consumeraffairs.com/travel/amex_travel.htmlSatisfaction Rating
1/5

American Express Corporation
World Financial Center
200 Vessey Street
New York, NY 10285
Fax: (212) 640-0128
CEO: Kenneth Chenault

DEAR AMERICAN EXPRESS CORPORATE

CORRESPONDANCE FROM J.MARRERO WHOM HAS SAID HE IS LOCATED AT THE SALT LAKE CITY OFFICE ( FRAUD STATEMENT ) = ( LIE ) & AND IS LOCATED AT THE
SYDNEY AUSTRALIA OFFICES AND HAS PUT THAT HE IS IN SALT LAKE WHEN IS NOT A USA EMPLOYEE OF AMERICAN EXPRESS

AND UNDER THE STATE AND FEDERAL LAWS ANY PREPAID CADS THAT HAVE NO AVAILABLE CREDIT OR PREPAID LIMIT IS NOT ALLOWED AN EXTENDED AMOUNT OF CREDIT AND WHICH AMERICAN EXPRESS ALLOWED HERTZ CAR RENTAL TO GET A $976.00 AMOUNT OF CREDIT GIVEN TO THEM FROM MY ACCOUNT IS NOT LEGAL AND NO SIGNATURE AND NO PERMISSION AND NO CREDIT WAS AVAILABLE ON THAT PREPAID CARD AND AT THAT TIME ONLY $887.00 WAS AVAILABLE AND JUST DISAPEARED FROM MY ACCOUNT. AND SAME WITH OTHER ACCT WITH THE MINUS 376.00 .

AMERICAN EXPRESS PRE PAID ACCOUNT THE CHARGES THAT WERE MADE ON MY ACCOUNT WERE MADE BY FORCE AND BY THREATS AND WITH DEATH THREATS AGINST ME AND POLICE REPORT WAS FILED AND ALL CHARGES WERE BOGUS AND A COMPLAINT WAS FILED WITH THE STATE OF ARIZONA AND A CRIMINAL CASE IS NOW FILED AGAINST THE MAN DENNIS SABAN PHOENIX CAR RENTAL ALL CHARGES NEED TO BE REFUNDED BY AN OVER NIGHT CHECK TO ME NO LATER THAN 06-10-2014

THIS REFUND NEEDS TO ARRIVE AT MY ADDRESS LOCATED AT

DAVID SCOTT GOLDSTEIN
1900 WEST CHANDLER BLVD 335
CHANDLER AZ 85224
617-285-3447

(CRIMINAL COMPLAINT# CIC 14-05499) ATTORNEY GENERAL CASE 800-352-8431.CHARGES MADE AT THE PHOENIX CAR RENTAL

MERCHANT ACCOUNT MUST BE SHUT DOWN : MR SEBAN MADE COMMENT I WILL PRESS OFFLINE AND MAKE UP AUTH CODE AND MONEY WILL BE PAID TO ME AND THAT IS WHAT WAS DONE AND WITH THREATS AND CUSSING

DAYS INN MANAGER AND OWNER AND NIGHT MANAGER ARE WITNESS TO THESE FAXES AND THREATS LETS MAKE THIS MATTER SIMPLE AND CLEAR IT UP .

NOW FOR ONE IT’S AGAINST THE LAW TO SEND FAXES WITH THREATS AGAINST A PERSONS NATURE,RELIGION,ETHIC BACKROUND, THREATS OF DEATH AND THREATS OF INTIMIDATION.

ITS AGAINST THE LAW NOT TO CREDIT A CHARGEBACK ON A BILL THAT WAS CLEARLY DISPUTED BY THE CARD HOLDER WITH A POLICE REPORT WHICH WAS PROVIDED

ALSO ITS AGAINST THE LAW TO ALLOW A MERCHANT TO PROCESS CREDIT CARDS WHOM IS UNDER INVESTIGATION BY THE STATE OF OR THE FEDERAL GOVT AND A INVESTIGATION HAS BEEN ANNOUNCED ( PHOENIX RENT A CAR) LAW IS BEING BROKEN BY AMEX CARDS INC.

ITS AGAINST THE LAW TO SLANDER ANY PERSON UNDER THE USA LAWS OF SLANDER AND HARRISMENT. UNDER THIS LAW I WAS WAS CALLED MANY NAMES WITH LARGE VERBAL ABUSE AND CALLING ME MANY NAMES THAT REFER TO GENITAL SEXUAL LEWID NAMES AND ALSO CLASSIFIY ME AS A DRUG ADDICT AND A HOMOSEXUAL. THIS IS ALSO SEXUAL HARRISMENT.

INTERNET TO MAKE THREATS – ITS AGAINST THE LAW TO SEND FAXES OVER STATE LINES AND MAKE THREATS AGAINST PERSONS AND ALSO AGAINST COMPANIES AND ALSO TO MAKE THREATS OF PAST WAR ZONE THREATS SUCH AS BLOOD BATH HITLER AND JEW DIE THESE ARE NOT LEGAL TO DO OR TO MAKE AGAISNT A PERSON.

BELOW ARE THE STATUES AND PENALTIES FOR THE THREATS AND FAXES TO MR GOLDSTEIN ( IE ) GOLDSTAIN ( IE) RONALD MCDONALD ( JEWBOY) ETC INTERNET TO MAKE THREATS

Fair Credit Billing Act (FCBA) is a United States federal law enacted in 1974 as an amendment to the Truth in Lending Act (codified at 15 U.S.C. § 1601 et seq.). Its purpose is to protect consumers from unfair billing practices and to provide a mechanism for addressing billing errors in “open end”credit accounts, such as credit card or charge card accounts

Terrorist Threat Penalties
Defendants convicted of making terrorist threats face a range of possible penalties. Some states categorize the crime as either a misdemeanor or a felony, or both, depending on the nature of the circumstances. The penalties involved for a terrorist threat typically include one or more of the following:

Incarceration. Anyone convicted of a misdemeanor offense for making a terrorist or criminal threat faces up to one year in a county jail. For a felony conviction, a court can impose a prison sentence of a year or more. Depending on the state and the nature of the threat, a conviction for making a terrorist threat can result in a prison sentence of 40, and even 100 or more years in prison.

Fines. Fines for making a terrorist threat vary widely. Some states impose no minimum fine, while others impose minimum fines of as little as $200 or as much as $10,000. Maximum fines for making a terrorist threat can exceed $250,000.

Restitution. Courts may also order a person convicted of making a terrorist threat to pay restitution. Restitution is similar to a fine, but instead of paying it to the state, the convicted person pays restitution to the victims of the terrorist threat in order to compensate them for any damages they suffered as a result of the crime
.
Probation. In misdemeanor cases, and even in some felony cases, a court can sentence a person convicted of making a terrorist threat to a probation term. The length of the term differs widely, but typically lasts 6 months or more, depending on the circumstances of the case and state sentencing rules. Courts may also order probation after the defendant has served a jail sentence, and may also require the convicted person to pay a fine or restitution.

Damages
plaintiff must prove the defamatory statement caused actual damages in order to recover in a defamation claim. In a defamation per se claim, proof of actual damages is not required as damages will be presumed. Allen v. Ariz. Dep’t of Corr., 1 CA-CV 07-0242, 2009 WL 2382026 (Ariz. Ct. App. Aug. 4, 2009) (citing Boswell v. Phx. News., Inc., 152 Ariz. 1, 6 n. 4, 730 P.2d 178, 183 n. 4 (Ct. App. 1985)). In addition, “a publication which impeaches the honesty, integrity, or reputation of a person, or which is damaging to his professional reputation is [defamatory]

“A. Slander and Libel.

Slander and libel are included in the tort of defamation, which has four elements:

(a) a false and defamatory statement concerning another;

(b) an unprivileged publication to a third party;

(c) fault amounting at least to negligence on the part of the publisher; and

(d) either actionability of the statement irrespective of special harm or the existence of special harm caused by the publication.”

INTERNET TO MAKE THREATS
Use of the internet to threaten “the person of another” constitutes a violation of 18 U.S.C. § 875 ( interstate communication of threat to injure) If it is communicated interstate, federal jurisdiction is created.

http://definitions.uslegal.com/d/death-threat/
http://definitions.uslegal.com/t/threat-of-harm/
http://definitions.uslegal.com/t/terroristic-threat/

CHARGEBACKS AND LAWS OF REFUNDS
Finally, even of you cannot satisfy either the billing errors or claims and defenses requirements charge backs, you may still wish to write to your bank. Some banks will still process these requests.

The Federal Trade Commission (FTC) enforces the FCBA for most creditors except banks. If you think a creditor has violated the FCBA

You also can sue a creditor who violates the FCBA. If you win, you may be awarded damages, plus twice the amount of any finance charge — as long as it’s between $500 and $5,000, or higher amounts if a pattern or practice of violations is established. The court also may order the creditor to pay your attorney’s fees and costs.

If possible, hire a lawyer who is willing to accept the amount awarded to you by the court as the entire fee for representing you. Some lawyers may not take your case unless you agree to pay their fee — win or lose — or add to the court-awarded amount if they think it’s too low.

The Legal Rights of a Customer Receiving Wrong Bill Charges
Read more: http://www.ehow.com/info_7848237_legal-receiving-wrong-bill-charges.html#ixzz33qJUhk86 Under the Fair Credit Billing Act, a creditor must investigate charges that you dispute. The Fair Credit Billing Act covers only open-end or revolving debt, such as lines of credit, credit cards, and department store accounts. Installment loans, such as automobile loans, furniture contracts, and personal loans, are not covered by the Fair Credit Billing Act. If you have receive a bill with unauthorized charges, inaccurate charges, inaccurate date of purchase, charges for goods or services you did not receive, mathematical errors or failure to post payments and credits to your account on time, you have rights as a consumer to dispute those errors

MR DS GOLDSTEIN

I was a fairly new cardholder with American Express. Had paid my bill fully and on time each month. I was the primary cardholder and I added my husband as an additional cardholder. My husband was on a business trip and used the card to cover some expenses. There were 7 transactions in all within a two-day period. Ranging from $200-$1,000 per transaction. In the middle of one transaction, my husband calls me and says the card is being declined. I immediately called AMEX to find out why, considering the bill was not due for a couple of weeks.

The AMEX customer service agent told me that the card had a hold on it because they needed to verify my income. Totally taken back, I responded by asking why? You have already issued me a card. She said the way they would need to verify income by looking at my income tax returns. WHAT???? I have never heard of this. The woman said this process would take a week to resolve before they would take the hold off the account. I told her my husband was on business in the middle of a transaction and if there was any other way to resolve this issue. I suggested that I pay the balance off now, if that would help lift the hold. She said no, that they had to verify my income via my tax returns before the hold would be lifted.

The Customer service agent then went on to say that the problem

MR DS GOLDSTEIN

MR DS GOLDSTEIN

Reply

Cynthia May 3, 2014 at 11:59 am

Amex customer service is horrible and their so call security is a joke . On Tuesday April 29, 2014 to my surprise when I went to get gas and get money off my car I had a balance of 2.49. I immediately called amex and was told that I had fraud charges over 2,000.00 to my account . At first the customer service agent was helpful and reversed some of the charges so I thought . I was told the account would be closed and a new card would be issued within get this 7-10 business days . I did received a new card within 4 days in the mean time I asked for a simple letter to confirm that my account was compromised and the answer was no.Only after my husband email some executive I get a call for some amex rep called themselves a liaison useless. I had concerned about my direct deposit and was told that the account would be fine not so their were still pending charges on the old account and apparently the old account that was closed was still linked to the new account that was suppose to be ok not so again more charges were taken from my account. so now I call was put on hold for 1 hr. at work while Amex filed out fraud claims and I was told that it would take 48 hrs. to fax the paper work to me which I have not yet to receive . After repeated calls to their customer service overseas someone finally told e that Amex has had a problem with cloning cards I asked why wasn’t your card holders notified? Again I was told that card holders were notified this is not true. nothing but a scripted response. so now it took some jerk 72 hrs. to clean out my prepaid account and now it will take me anywhere form 10 days to 3 weeks to get my funds settled. but when I call and have a question about my account I have to give them all of my information this useless where is the protection???Amex customer service is horrible and their so call security is a joke . On Tuesday April 29, 2014 to my surprise when I went to get gas and get money off my car I had a balance of 2.49. I immediately called amex and was told that I had fraud charges over 2,000.00 to my account . At first the customer service agent was helpful and reversed some of the charges so I thought . I was told the account would be closed and a new card would be issued within get this 7-10 business days . I did received a new card within 4 days in the mean time I asked for a simple letter to confirm that my account was compromised and the answer was no.Only after my husband email some executive I get a call for some amex rep called themselves a liaison useless. I had concerned about my direct deposit and was told that the account would be fine not so their were still pending charges on the old account and apparently the old account that was closed was still linked to the new account that was suppose to be ok not so again more charges were taken from my account. so now I call was put on hold for 1 hr. at work while Amex filed out fraud claims and I was told that it would take 48 hrs. to fax the paper work to me which I have not yet to receive . After repeated calls to their customer service overseas someone finally told e that Amex has had a problem with cloning cards I asked why wasn’t your card holders notified? Again I was told that card holders were notified this is not true. nothing but a scripted response. so now it took some jerk 72 hrs. to clean out my prepaid account and now it will take me anywhere form 10 days to 3 weeks to get my funds settled. but when I call and have a question about my account I have to give them all of my information this useless where is the protection????? So this weekend of may 3,2014 not only am I broke but nothing will get paid rent, car not car insurance, light bill…… I will definitely close this account and tell all of the people that I recommended to do the same its small but will be a start. Card holders rather prepaid or credit do not matter to Amex at all.
very poor -100 score!!!!!

Reply

Anson May 2, 2014 at 6:51 pm

When trying to contact customer service my calls are routed to a foreign country for servicing or what they call a “off shore” call center. When you ask to talk to someone located in the US they tell you they can not and when you ask for a number to call a American call center they do not have one. I am hearing impaired and have a hard time understanding thick foreign accents. I have nothing against these people who are trying to make a living but so are my grandchildren who would love to have a minimum wage job at a call center while gong to college. As a matter of principal these jobs belong in the US and as long as the name of the company has American in it the jobs need to be here for American customers. I will find it necessary to cancel our cards which we use to charge about 50K a year and either go to cash or check or just use the other cards that we have all of which have US call centers. I checked. American companies need to support American jobs if they are going to make money on American ad if they want to use foreign call centers for foreign customers I have no problem with that. I will also file a similar notice to Costco where much of our charge items are made.
Now to the disability i would guess that someone who is hearing impaired but not deaf is being ignored in that one who has to have hearing help has a hard enough time hearing normal American speech inflections let alone foreign folks who speak English as a second language.I will research this issue separately to see if AMEX is compliant with the ADA as it applies to customers.

Reply

Michele Kundrack July 23, 2014 at 3:45 pm

I agree with you completely & just recently experienced dissatisfactory customer service from India. When dealing with personal finance, one should be able to speak to a more local customer service representative. Are there companies out there that are US based and keep the customer service jobs in the US? I’ll switch in a heartbeat if there are!

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Helen April 15, 2014 at 4:14 pm

I am an AMEX customer for well over 25yrs. This is the end of that relation ship. I’m cutting up my card and sending it to the CEO and telling him he can stick it where the sun doesn’t shine. I have a FICO score into the 800’s. Was offered on the Amex website
the new everyday card with a 0% into 2015 then an apr of 12.99% I then initiated the procedure for the card. They send me the card with a 17.99% interest rate after the initial promo is over. Don’t be lured by AMEX. I don’t think they’ve yet realized they need their good customers more then the customers need them. There is always another credit card company that is begging for your businness. Hey AMEX!! Money walks!!!! You lost my Gold card business too.

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JOHANNA ADAMSKY April 4, 2014 at 8:54 pm

I and my husbands have had American express cards for over 30 years—
I have always been happy to use my cards—and I have always paid in a timely manner.
recently, in march 2014, I made a payment of 87.00 and later in march I made a payment of 3,900.00 leaving an unpaid balance of 70.08 because I have health crises in the family and wanted to make certain that my account is in good standing—“—just in case “—WELL—much to my surprise when I called to have my 42.00 minimum payment deferred to the following month without it impacting my credit—I was told this cannot be done—
I will incur late fees and it will be considered that I did not make my monthly payment— I MUST SAY—FOR A COMPANY AS LARGE AS AMERICAN EXPRESS TO BE SO DESPERATE FOR A 42.00 PAYMENT IS COLD AND SMALL.
I WILL MAKE MY PAYMENT BUT MY USE FOR AMERICAN EXPRESS WILL NO LONGER BE WANTED. my history with American express is proven—with no requests ever made of you by me—I always paid on time—what a disappointment !!!!!!!!

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Marie March 27, 2014 at 6:06 pm

I am so disappointed with AMEX customer service. As a loyal member who paid balances 3 to 4x balance due, I was charged $25.00 because I was $2.48 cents short and that was by accident. I called for an adjustment and I got a scripted speech that they can’t do adjustments and that was part of my agreement with them.

Give me a break! I guess there is a reason why they do not have an online complaint website. They don’t care about their members or want to be bothered. I would rather transfer my balance to another credit card company and pay the transfer fee than to keep doing business where they are making good money on the interest. I am so disappointed how petty and full of greed this company is. I’m DONE!!!!

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Jeff March 21, 2014 at 5:09 pm

HAVE A DISPUTE, GOOD LUCK! Their dispute department is either deaf, dumb, and blind or they just go through the motions with absolutely no willingness to stand behind their members no matter how many times you write them or the csd.

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Maria March 19, 2014 at 6:52 pm

I made two $400 dollar payments through the AMEX website (2/27 & 3/3/2014) and only the 2/27/2014 was posted to my American Express Blue Cash account–but my checking account balance was reduced by $800! On 3/6/2014, I called AMEX customer service and initiated an inquiry. My bank provided a trace number for this 3/3/2014 AMEX missing payment. AMEX investigated and on 3/19/2014 sent me a letter stating my payment posted on 2/27/2014? On 3/19/2014, I called to explain again two separate payments for the same amount on two different dates and to request the investigator use the correct trace number to locate my missing $400 dollar payment. Will the outcome of this new investigation succeed? Am I the victim of internal “AMEX cyber-fraud? The AMEX-website does not facilitate filing complaints against them. How is it possible for the AMEX-Investigator not to find my money when he had a trace number? Clearly, the AMEX fraud investigator assigned to my case “assumed” I had only made one payment and did not use the trace number. H/is/er inadequate job performance will cost me $400 and I wonder how many other AMEX customers are in the same boat? This is an AMEX issue that merits immediate attention and resolution–training or adverse personnel action. I want my $400 now and an AMEX apology for my anxiety and distress.

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Andrea February 1, 2014 at 2:52 pm

I applied for some credit cards that offered a zero percent rate. I have great credit and I pay my bills on time. It’s a great offer so I applied and got approved. I started using my card. I went to Wal-Mart to purchase gift cards because Sam’s Club doesn’t take American Express and I like to purchase in bulk. Bulk items are more expensive plus Sam’s Club is the only warehouse club in town. Costco takes American Express but they are in another state. So I am in line at Wal-Mart purchasing gift cards and you know Wal-Mart they are always busy with lines. So I get to the point where I need to pay and I get a decline. I understand it’s probably American Express protecting my account with their fraud alert. So I called American Express and get connected with a CSR she asked me questions and I provided to her my information verifying who I was. After I stated who I was and was confirmed by the CSR that I was identified the CSR started questioning my purchases. The CSR insinuated I was making a business purchase even after I told her it was personal. Keep in mind I am still in line at Wal-Mart with a line growing behind me. She continually asks if I am making a business purchase and if I own a business also why I am purchasing gift cards. I explained to the CSR I was getting gift cards for Sam’s Club to purchase my bulk items and I wanted to make sure I had enough money for my purchase plus I don’t want to have to go back to Wal-Mart to get another gift card because they are always so busy. I explained to the CSR the same thing I am explaining to you. I was authorized for 10,000.00 and for some reason my information I provided was not good enough. Why would she insinuate that I was using it for business my card is a personal account. She continually insinuated it was business I don’t know why she would insinuate this and lead her to believe that when I told her it was not. Because of these insinuations I was treated with prejudice. She keeps saying it and then she wanted more personal information. I am sure you have that call recorded at that time I told her I am at Wal-Mart I am trying to make a purchase and I will call her back when I have time. Keep in mind there is a line behind me and still growing. You know as well as I do those insinuations without evidence is prejudice. The following day, I called American Express since I had some time to call and I was in a more private atmosphere. When I reached American Express I was directed back to the same CSR I spoke to the day before at Wal-Mart. After I once again gave my info to prove who I am, again she insinuated my purchases were for business. I told her again it was not for business and I do not own a business. At this time the CSR told me I would no longer be able to use my American Express until I provide a tax return. Had American Express asked for this tax return during my application process I would have provided it. I was already prejudicially treated. I was insulted and treated unfairly. I was embarrassed and humiliated. I was already approved. I starting using my card, my card has a balance and it’s a zero percent. In my opinion the CSR took it too far. She should be questioned on why she would make insinuations without evidence. I thought it was too weird for her to be insinuating my purchase and she also stated I have several delinquent credit cards. Where is the evidence? In my opinion she should be fired. I haven’t done anything to warrant to be treated like this. I understand the fraud alert that was fine. I understand American Express was trying to protect my account. I provided my information stating my identification then insinuations occurred. Since I already applied for credit it’s on my credit report. I have great credit. American Express thought so too and gave me credit. I have called several times and made several attempts to contact a manager to discuss my account. Now my American Express card has been closed. Now American Express is damaging my credit. You approved the card then you go back on it who has ever heard of such a thing.

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Helen April 15, 2014 at 4:21 pm

Cancel that card Andrea. Get a Sam’s club credit card. You can use it at Sam’s and Walmart. I know I have one. Also if you have a debit/credit car with your bank you can use that. I also have a costco membership and will use my debit card there. Also I’m going to complain about Amex and advise them they had better rethink about their association with AMEX. If you don’t complain they won’t know. The squeaky hinge gets the oil.

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Randy Lustig January 29, 2014 at 1:33 pm

So now I was just rudely hung up on by your joke of a resolution team. So anyone interested on going in on a class action lawsuit. Let me know. I got the connections

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Brandon Stalcup March 4, 2014 at 5:11 pm

I have had the same issues with this company as well they have burnt me many times I would be more than willing to go in on a class action lawsuit with you my contact information has been provided please let me know thank you.

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Helen April 15, 2014 at 4:26 pm

Count me in

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Randy Lustig January 29, 2014 at 8:41 am

AMERICAN EXPRESS EXECUTIVES –
CONTACT INFORMATION ADDRESSES PHONE NUMBERS E-MAIL ADDRESSES

People have helped KEEP THIS SITE FREE by adding +1

The American Express Executive team is quite a bunch of scumbags, yes that is our rightfully entitiled opinion. If you want to e-mail an executive, you are making a mistake. E-mails are ignored and have no proof that they were ever received. The executive email addresses are usually changed, once they become leaked and are public and flooded with spam and are no longer valid. Don’t waste your time trying to email an executive when you can send a certified letter or make a quick phone call. Phone numbers and HOME addresses are more or less public information, available to anyone with an internet connection or a phone book, all information provided is courtesy of Celebrity Address Aerial. Celebrity Address Aerial is the most trusted source of contact information for anyone in America. There is no law prohibiting someone from publishing public information. PERIOD. This information is NOT for any illegal or unethical purpose. The information provided is strictly for entertainment purposes though it is reliable but NOT guaranteed. Please contact Ken Chenault or American Express for more accurate information for these people. Click here: KING OF GREED: American Expresses “CEO” Ken Chenault’s Contact Information

Kenneth Chenault Contact Information (Phone Number & Address)
65 Overlook Circle
New Rochelle, New York 10804
212-640-5844
914-654-1420

Daniel T. Henry (Executive Vice President and Chief Financial Officer)
Wife: (Kathryn Henry)
382 Lakeview Ave Rockville Centre, NY 11570-3028 (516) 678-6132 (VERIFIED)
32 Gramercy Park S. Suite 10K New York, New York 10003 (POSSIBLE, UNVERIFIED)

The CFO must be counting correctly to have a nearly $8 MILLION dollar beach house?
14 Jule Pond Dr Southampton, NY 11968-3072 (631) 204-8821 (VACATION VERIFIED)

Daniel H. Schulman Group President, Enterprise Growth
27 Valleyview Rd. Warren, New Jersey 07059
609-924-7235 908-604-7906

James P. Bush Executive Vice President, World Service
3 Pell Farm Rd. Saddle River, New Jersey 07458
201-760-8726

John D. Hayes Executive Vice President and Chief Marketing Officer
49 Carteret Rd. Allendale, New Jersey 07401
201-934-7624
1039 Ocean Ave. Mantoloking, New Jersey 08738
732-892-0725

Joshua G. Silverman President, U.S. Consumer Services
175 Island Dr. Palo Alto, California 94301
135 Central Park W. Apt. 25C New York, New York 10023

Anre Williams President, Global Merchant Services
64 Glenview Rd. South Orange, New Jersey 07079
973-275-1535

Leslie Kevin Cox (Executive Vice President, Human Resources)
417 Ridgebury Rd. Ridgefield, Connecticut 06877 (VERIFIED)
27 Sail Harbour Dr. New Fairfield, Connecticut 06812 (POSSIBLE VACATION, UNVERIFIED)

Louise M. Parent (Executive Vice President and General Counsel)
172 Feeks Ln. Mill Neck, New York 11765 (516) 676-6767
1170 Fifth Ave. New York, NY 10029-6527 (212) 831-0850

Judson C. Linville (President and CEO, Consumer Services) (wife: Cynthia Linville)
341 Main Ave. Bay Head, New Jersey 08742 (732) 899-2359

Ashwini Gupta (Key Executive: Chief Risk Officer, American Express Company)
President, Risk, Information Management & Banking Group
95 Brite Ave Scarsdale, NY 10583-1634 (914) 725-8258

John D. Haynes (Chief Marketing Officer and Head, Global Advertising, Brand Management)
49 Carteret Rd. Allendale, New Jersey 07401 (201) 934-7624
1039 Ocean Ave. Mantoloking, New Jersey 08738

Steve Squeri (Group President, Global Services, and Chief Information Officer)
1121 5th Ave. E. Northport, New York 11731 (631) 638-9322
Maybe he has the INFORMATION you are seeking, since he is the Chief Information Officer.

Douglas E. Buckminster (President, International Consumer and Small Business Services)
(Wife: Diane Buckminster)
95 Cliff Rd Tuxedo Park, NY 10987-4257 (845) 351-5252

Edward P. Gilligan (Vice Chairman, American Express Company, AmEx)
11 Glendale Rd. Summit, New Jersey 07901 (908) 273-0413
35 Tite St. Kensington, London Sw3 4JP United Kingdom

William H. Glenn (President, Global Merchant Services)
39 E. 12th St. Suite 109 New York, New York 10003 (212) 995-5401

Thomas Shick (Executive Vice President, Corporate and External Affairs)
1110 E. 22nd St. Brooklyn, New York 11210 (718) 377-3629

Alfred F. Kelly (Former Executive: Former American Express President)
(wife: Margaret Kelly)
(914) 235-7134 Birthday September 3, 1958
125 Trenor Dr. New Rochelle, NY 10804 (FOR SALE!! ONLY $2.2 MILLION!!)
22 Park Dr. S. Rye, New York 10580 (CURRENT KNOWN)
43 Wicklow Dr. Rochester, NY 14617-3723 (VACATION HOME)

The executive real estate information on this page is deemed reliable but not guaranteed. All information is strictly for entertainment and informational purposes and should not be used for any unethical or illegal behavior. The publishing of this already public executive information is not illegal and can be found many other places on the Internet, we just happened to consolidate and centralize the information to make it easier for you to locate.

If any AmEx executive information is not correct or you have additional information you would like to provide, feel free to send an email to webmaster@celebrityaddressaerial.com

The Centurion Card, more popularly called the AmEx black card, is a charge card issued by American Express. The black card is available in select markets, mainly the US, Canada, Europe, Japan, Australia and Israel. The Centurion Card (American Express black card) provides a range of benefits, depending on the geographical location where the card is issued. In the 1980s, urban legends circulated about the American Express black credit card of nearly unlimited spending power. While those rumors were completely false at the time, American Express decided to capitalize on them by introducing the Centurion card in 1999. It should be called the Executive Card, because I have a feeling that the eliteness of the card has an astronomical cost and that it helps fund the excessive executive salaries for the people listed above.

*That is based on roughly 16.43 jobs cut each weekday (excluding holidays) Ken Chenault was AmEx CEO for 7.5 years as of July 2009! Claim based on publicized job cuts from the time American Express CEO took office in January 2001. See Ken Chenault timeline for specific job cut numbers and dates, including the sources listed at the bottom of the page.

Copyright (c) 2009 . All Rights Reserved. Unfortuately for American Express and Ken Chenault, this website is protected by free speech, free press, fair use, fair comment, is a matter of public interest, and is not owned by anyone located in the United States of America.

Help wanted, now hiring at American Express headquarters in New York. Need help shoveling and sifting through the bulls***. Full-time job. Pay based on experience.

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Randy Lustig January 29, 2014 at 7:50 am

Thank god, for friends who have connections! Already have had contact with two reportes one from wall st. Journal and New York Times. Have emailed over 1000’s of similar complaints. Who have gone unanswered as well!

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John D. Carpenter January 28, 2014 at 4:23 pm

Gentlemen: My bank made a double payment this month to American Express. I have a business Platinum Card. The extra payment amounted to 21,999.48. I am having great difficulty in getting American Express to wire the returnable funs to my bank. Please help.
John

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Randy Lustig January 29, 2014 at 7:42 am

Welcome to the club of American Express victims. Who have had money “STOLEN” from them. By this nazi like regime! Now I know how my ancestors felt!

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Randy Lustig January 29, 2014 at 7:46 am

3 weeks later. Not one email or phone call. Have called there customer service everyday. Who do nothing but repeat what’s written on a screen. Who have no authority just run you in circles till you give give up. 2 more days Amex. Then the ten days are up. Although, you will probably tell me that dates wrong too. They have given me 4 different answers on when the ten days are up. And all of them are wrong!!

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Randy Lustig January 28, 2014 at 2:14 pm

Seriously, nobody from this joke of a company is going to contact me. You steal my money!! And don’t have there nerve to contact me. Cowards. If I don’t hear from them by Friday. I’m filing criminal theft charges as well as a class action lawsuit. For calling me ma’m over 20 times. I have more than enough proof.

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Randy Lustig January 27, 2014 at 10:17 am

I have the American Express pass card. And over 2 weeks ago. I went to withdraw money from ATM. While an unusually long processing request time elapsed the ATM then informed my my transaction had been cancelled for some reason? But they still took the $200 out of my account. I then called and asked what to do. They said they had to file a dispute and email me a form which takes up to 2 days. I then called the next day to find out status of form. The never even filed it no record of it. Went thru whole process again. Took three days. To come by email?? Fax it back the following Monday. It’s been almost 6 business days and they haven’t even looked at it. They can take up to ten days to review to issue a credit. But they actually just sit on it for that ten days. And do nothing I’ve called everyday to find out status. Have received different answers everytime. As well as been referred to as a woman over 20 times !!! I’m a man!!! Never have I been so insulted and offended. Asked at least 5 times to make a note of this in there file. They have failed to do so. I’ve been lied to given incorrect info. And disrespected horriblely. And on top of that had to take a loan. Just so I can eat one meal a day while that do nothing!! Because all I tried to do was withdraw money. It’s there mistake and/or the bank either way. I’m not sure why I have to suffer and be treated like a bum. Like I have no rights. Just another big name company that walks all over there little clients. I bet if I were one of there wealthier clients. The matter would be settled that day. Instead I have to starve and suffer. Thanks Amex for looking out for you’re clients. You’ve shown me how much you care about my business!! Worst customer service next to sprint. And that’s hard to beat. Congrats

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bert manning January 12, 2014 at 11:25 am

I have a serve card they suck my daughter needs a breathing treatment and they will not reload my card Ben is a lier and steals ur green dot money pak number serve needs to be shut down

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Carey December 22, 2013 at 7:04 pm

Amex’s financial review board and their 4506t process can be shoved up their a**. I have been using them happily for 8 years and they cancel my account because i did not filll out a fowm correctly. I hope all their christmases sucks. It it were up to me, more than coal would be left for them.

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MMitch121 December 17, 2013 at 11:50 am

I have had an AmEx card for more than 30 years. The latest changes to the website are horrible. You cannot send emails. You cannot get anyone who knows English on the phone or online. The horrid chat serves no purpose. The last person to whom I spoke could
not even write a lucid sentence. The company is going to hell. I would be scared to use it
out of the country now. Last time I talked to someone, my card was canceled.

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Nancy Mahoney December 13, 2013 at 4:10 pm

I have been an American Express customer both personal and business for many years. I had an issue this week with a large dollar gift card order. The order wasn’t able to be delivered by UPS, and they were directed by the shipper (American Express) to return the shipment, without contacting me once in the process. After almost TWO HOURS on the phone with customer service and a representative that could not understand me nor I him, and his supervisor, I’ve been told that this shipment will not be made to me for 5-7 business days. This is HORRENDOUS customer service, and I’m shocked at how AMERICAN EXPRESS has handled the situation.

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Sherri November 4, 2013 at 11:02 am

American Express is going down hill quickly. I am a gold card member. I tried to call the American Express customer service phone number and a recording comes on to say that due to high call volume you should call back in 24 hours. How absurd!! I tried to gets tickets for a concert as A.E. members are supposed to get preferred seating, well when I called I was told that nothing was available for A.E. gold card members. You get to pay a high price for the card with no benefits.

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scott bernstein October 24, 2013 at 2:06 pm

amex sucks. they cut off all my cards because they failed to do a simple name change on one of my five cards and they hire third world countries to handles customer service and their supervisors!!!

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Marc Ruppert December 7, 2013 at 12:42 pm

American Express SUCKS really bad !!! I just tried to withdraw $300 from my Bluebird account and the ATM declined the transaction but my account shows it was approved,,, now I am out $300 until they investigate (it will take 6 to 8 weeks before I see my own money). Really great,,, I live paycheck by paycheck and I really need this money to get by for the rest of the week. Their customer service reps are from other parts of the country (there is NOTHING American about it and Express? Really? 6 to 8 weeks before I see my own money,,, are you kidding) !!! Needless to say, I will NEVER use this account again.

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CL Meyers January 16, 2014 at 11:04 am

Marc, I am wondering what the status is on your dispute? The same has just happened to me on January 13 for the amount of $242 and like you I am on a fixed income and was trying to withdraw funds to pay a bill. I am getting the “we are waiting for the ATM Merchant to return our email” and “this dispute process takes 10 to 45 days” but I am starting to think my money has been stolen by American Express – India. I also made a business purchase online that I was just informed will be a “pending” transaction for the next 8 days!

I think I now understand why very few businesses accept their cards anymore.

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Randy Lustig January 27, 2014 at 3:04 pm

Same happend to me 2 weeks ago! Called every day to move process along. It’s been 6 business days and they haven’t even looked at it!! They just wait out the 10 days and screw you. I have to eat one meal a day thanks to these people. Had to take a loan out just to pay bills and buy food. Going to make it my life’s mission to let the world know what kind of company they really are! They steal your money!! And punish you for their mistakes. What a joke. Already posted on Facebook emailed the chairman office. Which I suspect is just a complaint dept. where nothing happens

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Joseph Berman October 17, 2013 at 2:06 pm

Plain and simple, AMEX SUCKS! Don’t get their cards, pay their ridiculous “membership” fees, and then get nothing in return like points, or even rebates credited back to your account! They are a damn scamming, dishonest and rude credit card company, and then when there is an issue with the card or account, the customer service goes right out of the window and they want to call security on you! So f***ing ridiculous! Being from the northeast, I would be embarrassed for the good people of New York City that claim to be so proud of the American Express Plaza in lower Manhattan. I will never deal with these a**holes again, keep your cards, keep your crappy Centurion Bank, and keep your rude a** attitudes! People who DO currently carry an American Express Card should soul search and do your homework on getting another credit card in your wallet with similar benefits. AMEX speaks such a “high society game” and then s***s on its cardholders! Period!
Get rid of them entirely! Enough of their attitude, enough of the membership fees, get rid of them, and shove their cards up THEIR a**es where they belong! I’m out!
F*** YOU AMEX!

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said October 13, 2013 at 7:25 pm

I have difficulties with my account . Can not get a proper response from representatives.and even supervisor. I found them unfriendly . not interested to help the card holder ,rather repeating TALKING POINTS over and over
I am amazed for American Express to have people with this kind of mind set to work for the company.
I have other card from different companies and their customer representatives are great.
I like somebody from Mr.Chenault’s office to contact me.
Thanks

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Jay October 11, 2013 at 10:05 pm

I have been on the phone with customer service for over an hour. It has been 4 months since I have been able to access membership rewards, using points for charges services. I have had all troubleshooting options completed. Still nothing is fixed. I am currently speaking to Roger #1049309 who has stated he is unable to compensate me because I was given 2000 points for compensation, it is now over a month. Nothing has been fixed. Last week I called and was told the issue was escalated and I would receive a call this past Tuesday. That call never took place. He then tells me that it is still associated with the same issue and that he will not be able to compensate me additionally. How is this the customer service that is given. Not only that, but during the call he has muted the call to say whatever crap he wants to. when he unmuted the call after I told him I know that’s what he did. He didn’t even listen to what I was saying. Unprofessional and very rude. to make it worse he has been silent for over 20 seconds not saying anything. Arguing with me this entire time. This is horrible customer service.

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John October 9, 2013 at 10:33 am

Called Amex with a simple request to cancel the invoices being sent to a third party bill payer. Spoke to three reps and a so called manager. two hung up n me, the other one was in another world as she had difficulties understanding the following…Cancel the forwarding of the invoices to the third and send them , them to my Email address of record.. TWO+ hours four, reps, and two hang ups/ perhaps my last name had something to do with the lack of cooperation I received /finally a rep named Camise was able to comprehend my request and initiate the correction of my concern.. Another frustrating issue, called the corporate offices, was told by the s/b operator they do not handle complaints in the office ..I guess is the American way, “we just don’t care”

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Mary Luke October 7, 2013 at 5:53 pm

On the 5th of Sept. I was instantly approved for the AMEX Blue Preferred card and on the application was told I would receive a $150 cash rewards applied to my account after $1000 spend. Today I called and informed the account representative I had spent the $1000 dollars and was wondering when the rewards would be credited to my account. I was told that I did not use the right application to receive the rewards dollars and that somehow I should have done something different. I still wonder what it was I was to do differently. I asked to speak to a supervisor and was told even more rudely that I was not going to get any rewards because I used the wrong form. I seemed to be approved instantly and also received my card, so how I used a wrong application is beyond me.

What do I need to do to get what I applied for and am now told I won’t receive no matter what I do. I have already been charged the annual fee. Please help me get what I was “in good faith” offered when I applied.

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Charles September 30, 2013 at 10:41 am

Just found out that American Express will not allow Square users to participate in Small Business Saturday. Last year they had no problem participating, this year they claim they have no way to determine if a charge is an AMEX charge or not. They were able to differentiate last year, but not this year. Please let others know that AMEX has chosen to exclude a large number of small businesses by excluding Square users. I have set up an account with AMEX to accept AMEX for this promotion, but I feel that the decision to exclude Square users this year is a bad business decision. Any decision to exclude small businesses on Small Business Saturday.

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Janet Coleman September 10, 2013 at 3:17 pm

I am writing to complain about customer service and the billing process at American Express.

I called the American Express customer service line yesterday to let your company know that I had mailed a payment. The representative I spoke to indicated to me that the payment I made was not enough. I apologized and told the customer service rep that I would make a payment very soon.

The difference in payment was $1,900. I made my budget for the week and included this amount. However, at 2:30 today, I received a call from the credit collections department indicating that the amount owed is more than $6,000 and I must pay this amount.

When I explain that I just spoke to a customer service rep yesterday, they tell me that their notes do not indicate my call. The customer service representative I spoke to was extremely polite and indicated that he would put my call in the notes and my promise to make up for the short payment.

Also, the collections department says they sent notices over the last month of which I have not seen any. Then the collections agent says that these may have been sent to the cardholder and I am the managing agent for this account.

Your collection department has indicated to me that even if submit the make-up payment to bring my payment in full, the account will not be considered current. How ludicrous!

More importantly, at 2:02 pm today, approximately 25 minutes before I received the call from the American Express collections department, I received an email in which the subject line says: Congratulations, you’re invited to upgrade and you can earn 25,000 points!

I am upset that American Express would tell me their notes do not include my call. This is poor communications throughout the departments. Or this is the collection department’s way of handballing a customer?

I work at a small non-profit. It is difficult to change the budget once it has been set. Neither of the agents I spoke to today were willing to indicate that the conversation with the customer service agent would stand and that American Express would honor our original agreement. I am hoping this is still possible.

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Janet Coleman September 10, 2013 at 3:47 pm

I just called the Collections Manager telephone number given to me by your collections agent named Bert, who said is office is in Florida. The telephone number was not correct. I find that your Collections Department is now giving me the run-around. This is not very professional.

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Christopher September 6, 2013 at 9:03 am

I travel frequently across the US and am always aware of the Gold card offer that American Express promotes with Delta. I had a case where I needed to book an international flight on short notice and wanted to take advantage of the deal. I applied and was told that I could book the flight with the awarded account number. This did not work and so I had to book the flight with another card. (The representative who issued the account misinformed me and waiting ten days for the card was not an option). I therefore cancelled the card on the same day that I was unable to make the flight booking. Come January of this year the promotion was still running and this time I had more time to book the flights. I called through to the call center and went through the process to open the account. Again the representative explained to me that I would need to spend $500 in the first 3 months to qualify for the bonus 30k miles. Nothing outside of the promotion and a regular account opening was communicated to me. I spend $5100 on the tickets within the first month and after three months of not receiving the miles I decided to follow up with Amex. After speaking to 4 operators it was concluded that there is some fine print that said since I had previously opened an account within the past 12 months that I would not be eligible for the bonus miles. If I was informed correctly from the outset I would not have ever attempted to proceed with the opening of the account. Secondly I was not informed that when I did open the account this year that I would be disqualified for the miles. I believe in doing what is right by the customer and in this instance I feel like the staff at American Express are either not informed, the systems are not doing their job in flagging conditions for customers or simply that Amex has enough volume in customers not to worry about exceptions. Either way it’s been a very poor customer experience and a great disappointment. It would be great to get a response from someone in the organization that helps put the fine print together instead of the front line staff that can only revert with the answer that system generates.

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Prof David Kerr August 20, 2013 at 5:03 pm

Hi

I have just seen you UK commercial on providing health advice and travel. I am a UK endocrinologist and have launched a free on-line service for travel an diabetes. At the moment estimates suggest 370 million people are living with diabetes and this is set to rise to 550 million by 2030. The URL is http://www.voyagemd.com I am writing to ask if American Express would be interested in collaborating on developing the concept of creating “packages of care” for this target population?

I look forward to hearing from you.

Prof David Kerr
44-1202-XXXXXX

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Debbie July 1, 2013 at 1:20 pm

I receive my bill electronically from American Express that states the amount owed and the due date. I entered the amount I wanted to pay and pressed “PAY BILL” Because my “Due Date” of June 16th fell on a Sunday, American Express recieved the payment on Monday, June 17th. As a result, my “payment was late” and that “triggered the Penalty APR” which jumped up over 10 percentage points. After conversations with 3 different representatives in customer service, I was told the “system” would not allow them to make an exception because the due date was a Sunday. Needless to say I’m not happy.
I would love the name of the Director of Corporate Customer Service to write if anyone has a name & address. Thank you.

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Erika Heilman August 19, 2013 at 11:54 am

Hello Debbie,
The exact same thing happened to me. And I would like the name of the Director of Corporate Customer Service as well. I am hopeful that you got this resolved and/or would like to join up with you to get it done.
In my case, I spoke with the two people about the issue and they both lacked the discretion to make me feel like the valuable customer I have been for many years running (note: other companies, such as ATT, arm CSRs with this power so that things can be resolved in one phone call). I have never missed a payment and this made me feel extremely disregarded. It made a simple request to waive the $25 charge and not add in any interest charges going forward as I have never been late with a payment and always pay in full. I suppose they see me now as a money maker now that Amex is rolling interest over month to month. I now see it as very poor customer service completely unacceptable. It is developing in a poor case study for American Express (I collect them), as I consider whether to cancel my membership (and Costco’s) for such poor treatment.

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Monica Millette June 23, 2013 at 4:15 am

I travel alot and use my prepaid Amex card to book my travel. Most recently a ‘t re hotel was booked accidental thru hot wire using my amex prepaid card. I contacted both Hot wire and Amex prepaid card department. Hot wire wouldn’t issue a refund even thought they knew that it was a $ 106.67 mistake on my part. And amex wouldn’t reverse the charges even though, they were aware of the mistake. So Hot wire ripped me off for $ 106.67 in hotels fair. A hotel that I never even checked into. And Amex allowed them to rip me off. I will NEVER USE MY CARD AGAIN And will never book thry HOT WIRE AGAIN!

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Hoda June 20, 2013 at 11:05 am

Dear sir/ ms

I have a complaint.

I booked my ticket through undp amex egypt
Name : Elshawadfy , hoda
LH 9253
LUFTHANSA
Operated by UNITED AIRLINES

That will leave next Friday by 9:50pm to Cairo , I wanted to change my departure day to 25 instead of 21 but really Egypt branch is giving me hard time to change the date ( I’ve been trying for 1 weeks before I travel). So I have been trying for 2 weeks now.sorry for my request”, but really I didn’t understand what she was trying to do for me ” as I was trying to do this issue a week before I travel and she asked me to wait till I travel for not paying 2500 le but after going back and asking the cost was not suppose to exceed 100 $ which already shocked me this big difference in price.

Really I want to raise one issue “I am not happy with there strange rules of blocking access to tickets – first time to deal with this strange system. I travelled lots of times though known and normal Tavel agencies and they served me the way it should be.
If you can assist me I will be greatfull

Awaiting your kind reply
Thanks and best regards

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patricia subik June 10, 2013 at 2:35 pm

Been a customer for 20 plus years. DONE now. Treat loyalty and a customer who Always pays on time badly by reducing the credit on both her business and personal card, simply because the auto dealership where I traded my truck accessed my credit report.
Funny, Bank of America, who I also owe money to, gave me the truck loan at 3.5 %, while Am Ex cuts my credit.
Gets worse. I call, as I am doing a trade show in a little over a week, and I usually charge a few thousand each show, although I never use more that 55 or 60% of my total credit. I was told I would receive call back the following day. The call came in at 11:10 at night, on my cell, with the display saying unknown. Would you answer? I was in bed.
The next day, I was told I would have a temporary increase of 2,000 to cover show expenses., so i go ahead and take care of the bills for the convention center. Monday, today, I receive another letter changing back to the denial of increase. It was clearly stated on my part this was urgent.No one called me with the reversal on this decision, and now I have the embarassment of calling to tell them they can’t use the card, ( by the way, I made sure to tell them why). I will make sure to pay off these cards, at which point I will cut them up. All of your competition have a much nicer way of treating their longstanding customers who always pay ther bills. They also don’t make you feel as if you have done something wrong.
By the way, it sounds somewhat like blackmail, when your customer service rep says, if you pay a certain amount of money today, we will reinstate your total credit limit. Really? I think I would have done that already, but May is a quiet month for us.
so, as a business owner of over 30 years, I am moving on much better banks than you. Patricia Subik, President , Great Adirondack Yarn Co, Inc.

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Ed Levy August 7, 2013 at 1:09 pm

Patricia,
This very thing is happening to me right now. were you able to identify and contact a Sr. Executive at AMEX to bypass the typical bureaucratic process?
Any direction you can provide would be greatly appreciated!

Ed Levy, President, Edventure Promotions, Inc. Chicago

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sheri May 29, 2013 at 3:09 am

I have been a platinum cardholder for 26 years and only recently needed help resolving a problem with a vender. I am shocked that American Express claims to help it’s card members. This is simply untrue. When you need them to stand behind you for help, they do absolutely nothing. They are not worth the yearly fee.

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Nicole May 26, 2013 at 1:01 am

Dear Sirs,

I have been a client/member since 2006. Although, my pay history has not been perfect, I have paid my account balance in full several times. And, when the account was in re-payment, your company earned an interest percentage. Therefore, whether my card balance was in re-payment or not, your company has experienced a win/win situation.

My reason for writing is simple. My credit limit was lowered from five thousand dollars to fourteen hundred dollars. Less than a month ago, I paid off the card. Is this how I am rewarded?

After calling customer service and being transferred to the credit dept., I was told my credit score/report was partly the reason for my credit line adjustment. When I checked my report, there were no public records or insurmountable inquiries or recent negative accounts. In short, the claim was erroneous. I was even told that my cash withdrawal was denied. How, when I have the money in my pocket? Where is this information coming from?

I am requesting that my limit be re-instated on grounds of erroneous activity. As a loyal client, I deserve that much.

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BILL HAYS May 15, 2013 at 6:14 pm

I HAVE TRIED TO GET AN ANSWER SINCE JANUARY 2013 REGARDING MY POINT SYSTEM. HAVE CALLED THREE TIMES AND THEY TOLD ME THEY WOULD RESPOND IN A CERTAIN NUMBER OF DAYS. NO RESPONSE SINCE I CALLED IN JANUARY 2013. VERY BAD PUBLIC RELATIONS AND WAY TO CONDUCT BUSINESS. MAKE PROMISES AND DO NOT FOLLOW UP.

NOT A VERY HAPPY CAMPER

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Samir May 4, 2013 at 4:56 pm

Had a m
American Express card for 4 months and I paid my balances on time , in may one of the executive calls and talks to me so rudely that if I don’t do the payment today they will disconnect the card immediately, called the office back and I was told that sometimes they are aggressive. This is really rude and the American Express people don’t know how to talk to customers

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