Aetna Corporate Office - Corporate Offices & Headquarters

Aetna Corporate Office

How would you rate your experience with Aetna ?

[Total: 6    Average: 1.2/5]

Aetna Corporate Office Address

Aetna
151 Farmington Avenue
Hartford, Connecticut 06156

Contact Aetna

Phone Number: (860) 273-0123
Fax Number: (860) 273-6348
Website: http://www.aetna.com/
Email: Email Aetna

Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Executives

CEO: Mark T. Bertolini
CFO: Shawn M. Guertin
COO: Margaret M. McCarthy

Aetna History

Aetna is a healthcare company that offers insurance plans and related services.

In 1953 Aetna Life Insurance was founded in Connecticut.

In 1891 the company diversified into accident insurance and in 1899 to health insurance.

In 1960 Aetna expanded internationally when it opened an office in Toronto, Canada.

In 1968 the company went public, trading publicly on the New York Stock Exchange under the symbol AET.

Today Aetna, Inc. operates in three segments: Health Care, Group Insurance, and Large Case Pensions.

The company’s customers include employer groups, individuals, part and full-time workers, health care providers, government-sponsored plans, labor groups, governmental units, and expatriates.

Aetna is a member of the S&P 500, is #84 on the Fortune 500, has almost 50,000 employees, and had $51.75 billion in revenue in 2013.

{ 19 comments… read them below or add one }

Joe Covington October 23, 2017 at 7:00 am

To Aetna:
First off your call center is a joke, 2nd to you all that think that providing your credit card information for billing purposes to expedite the process in getting your refills by Aetna’s RX Home Delivery is a good ideal think again. They will change the amount on the authorization without your permission and even bill a credit card even after telling them to remove the card for future purchases on there web site. 3rd I laugh about the corrupt, dishonest so called health Insurance. Here’s my point to all the hard working people in America. Call up any creditor and tell them you are only going to pay them 10 cents on the dollar. Just think how long that your electricity will stay on. But yet insurance companies decide what they will pay and guess who gets stuck for the rest of the bill. What a scam and look who’s the sucker you are ! Well I can’t wait till this so called Obama Health Care Tax is repealed I’m done with this snake oil. I’s rather drop dead than pay for this horse manure.

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J. Carci September 20, 2017 at 10:46 pm

9-20-2017

Notice ! .. Refund of Quarterly Premium Payment

Attn: CEO Mark T. Bertolini
CFO Shawn M. Guertin

In July, I made application for supplement insurance to my Medicare plan. Initally, all seemed to go well. I received notice for first quarterly payment .. and it was made on 7-26
and mailed on 7-27. In August, I received notice that the payment had not been received. I called and was asked to fax a copy of the check .. which had been deposited by Aetna and returned to my bank by 8-2. I received a letter on 9-1 stating that my coverage had been denied due to no payment. I called again .. explained what had happened. I was put on hold .. etc .. and finally asked (Karen .. supervisor?) to return my call after an investigation of the checks whereabouts was found. To date .. I have not gotten a response.

Note: I have received 2 membership cards .. one after the denial letter !

This is unacceptable ! I am requesting a refund of my check .. by close of business on September 30, 2017. I also want written assurance that my personal / medical information provided in the application process be deleted from your system.

I am not comfortable with an insurer that cannot assure even the most basic transactions
are safe.

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J. Carci September 22, 2017 at 4:21 pm

9-22-2017

To: CEO Mark T. Bertnolini

Follow up to above comment ..

I was told today that my check deposit was found and applied to my account. Good to hear after 7 weeks and a half dozen calls .. and the second membership card is valid .. no one returned any call to me per my request. I am covered by Aetna supplemental insurance until 10-31 .. the month of Aug was lost due to .. an unnecessary run around. I will do some thinking before I continue with Aetna. As stated above, if you cannot handle the most simple transactions efficiently .. then why should I trust you with my health care?

I have been in the aging field for over 25 years .. this is unacceptable business practice. Good customer service is an expectation and the best plan for the money .. as many are on fixed incomes with little or any savings. One trip to the hospital could empty a bank account.

Also, I will make this information available to some on my resource list. It is important to shop wisely. Seniors share a lot of information by word of mouth .. and they will get the word out. Technology is great but, nothing is better than good personal service.

J. Carci

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Lisa DiBeneditto August 23, 2017 at 12:06 pm

Dear Mr. Bertolini,

I am a Supervisor for a Home Health & Hospice agency that will now have to Discharge a Terminally ill Aetna patient who has less than 6 months to live because Aetna refuses to pay for the hospice benefits his spouse is entitled to through her employer. I have called Aetna numerous times, spoken with numerous Claims agents and their supervisors, I have been on hold for up to 5 hours at a time and to date there is still no solution to my claims issue. I am always told that my claims will be expedited and will pay in 3 days that Aetna knows what they are doing, Aetna understands Hospice and hospice billing and to allow more time.

I finally received my first check today, only to find that our hospice payment was short by over a thousand dollars because it was processed as a Home Health Claim and not as a hospice claim. I have explained to your claims agents and supervisors, again numerous times that this is Hospice and it is paid by the day, not by the visit. I have also explained the reason we are paid by the day is because the hospice is responsible for paying for all of the patient’s medical needs. When a patient is admitted to hospice the hospice must pay for all of the patient’s medical supplies, medications, hospital beds, ambulance rides, hospital stays, respite stays and so forth.

We cannot afford to treat this patient any longer and pay for all of his medical care when Aetna is paying per visit and per day Nor can I afford to waste 5 or more hours a day on the phone with Aetna trying to clear this up.

I hope you and your Aetna staff sleep well tonight knowing that you are responsible for the dying patient and his spouse suffering because you refuse to allow this patient access to his wife’s employee heath care benefits supplied by you, Aetna.

Sincerely

Lisa DiBeneditto

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Charles Carlson August 11, 2017 at 4:21 pm

I have been off work since July 20, 2017. I have my short term and long term disability with Aetna. The process is a night mare, paper work faxed 2 times and Aetna reps state didn’t receive. I also sent certified. The reps for this company are rude and have no customer service skills. I pay for this policy and have to fight to get my money…How would they like no income, not able to pay bills. I can see that Aetna code of ethics is not for the customer but to line their pockets.. I’m only giving a few days then I will go to the state insurance, attorney general, and who ever else

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Mr. Andino July 31, 2017 at 4:01 pm

July 29, 2017

Aetna
151 Farmington Avenue
Hartford, CT 06156

To COO:
Attention: Ms. Margaret M. McCarthy
Presently, I am facing a family crisis involving my sister, Mrs. Carmen Collazo, although my sister’s condition, from the writing of this letter, does not qualify as an emergency, it does in fact, by her medical doctor, considered to be extremely urgent.
If you were to check the data entries under my sister’s policy #: W213417376, you’ll learn that I’ve been in contact with your call center repeatedly to get my sister the benefits that she’s entitled to receive as per her policy, and to this date she has not. In its place, what I am getting is stonewalled by your polite speaking staff call center employees that reassure me that things will be handle appropriately, but the truth of the matter is that they are not. Instead, what I had to deal with was with an impertinent bilingual employee who didn’t want to work with me; but more so, he refused to speak to my brother-in law in Spanish, which would have remedied the problem. How utterly disgraceful is that? A bilingual employee who was hired, not so much for his proficiency, but more so for his bilingual status, the pinnacle of your business, and he refused to remedy my sister’s needs. My sister who is the recipient of your policy, at the time, was in the hospital under emergency conditions hooked up to a dialysis machine and unavailable to come to the phone. Yet, that employee refused to help!
It is obvious that employee does not know or understand how much of a marketing assist his ability to speak a second language means to your company. In addition, it is equally disheartening to know that you have supervisors who were placed in leadership positions to supervise these employees to ensure that these types of problems are avoided. Yet, these supervisors don’ solve the problem, simply because they don’t care.
In conclusion, I like to know how would you rectify your lower tier employee problem, but more importantly, I like to know how you are going to solve my sister’s problem, so that she can start receiving the in-home care that she needs?
Should have questions or concerns, please contact me directly on my cell phone at: 206-715-xxxx

Yours very truly,

L. A. Andino Jr.

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v shields July 21, 2017 at 12:32 pm

Unacceptable customer service! I’m a behavioral health group provider and have spent hours on hold, with a variety of call centers with no results. An application was made 4/3/2017 for a rendering provider – there is still no resolution, and no consistency regarding records of our applications/re-applications/correspondence with you – – help!!!!
Please respond quickly – – –
Thank you.

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Coopsie June 23, 2017 at 5:44 pm

I am totally disgusted by you “We Join You” ad with the cackling woman who sounds like Hillary Clinton . Not only is that disgusting enough but for an insurance company to air an ad that sounds like someone with pseudobulbar affect or how someone in the stages of ALS sounds is unbelievable! I have a friend who’s son recently died Of ALS and I heard how he sounded and if she heard this ad she be reduced to tears. Take the STUPID ad off the air!!!!!!

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Dr. Kathleen Michaud May 20, 2017 at 7:54 pm

To Mr. Mark T.Bertolini, or anyone there who can resolve this:

I am a psychologist in private practice. Recently, I have changed to an S Corp. Every other insurance whose panels I am on, have made this transition relatively smoothly – all except Aetna. My biller has spent two months unsuccessfully calling to try to resolve this, and being given reference number after reference number, and receiving conflicting information by customer service representatives. Literally hours of time with Aetna, for which I am paying. I myself do not have the time or the ability to continue hitting a wall over this.

I have always received remittances of my full amount for every client who carries Aetna. For reasons I can not fathom, since transitioning to an S Corp, Aetna has begun sending me remittances that are $31.33 short of what is owed on every claim. This has happened for numerous payments. I am unable to download EOBs from Navinet with no explanation, and have to have my biller waste more time hunting them down. The only thing Aetna has done right, is transmit erroneous payments to my new business checking account.

This situation has caused problems with my record keeping and accounts, with my clients who are utterly confused by Aetna’s screw up, for my biller, and for my peace of mind.

Can someone in your corporate office clean up this mess for me. I would be eternally grateful.

Sincerely, Kate Michaud, PhD

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Leslie Roberts September 27, 2017 at 11:20 am

I am having the same problem at Kate Michaud. I’m being reimbursed less than have of what Medicaid reimburses and cannot get anyone competent or anyone who cares to help with this. I will withdraw from the Aetna network if this is not fixed right away because I’m making less than minimum wage with the numerous phone calls I have had to make. Maybe a better route is contacting the insurance commission.

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Samuel Brustas May 4, 2017 at 3:35 am

For the attention of Mark T. Bertolini / CEO
Dear Mr. Bertolini:
I have been insured by AETNA Health Insurance for over 40 years. Originally the insurance was paid for by my employer but when I retired I was given the option of continuing my coverage privately. I chose to continue and through American Express everything has been to my satisfaction for thirty two years. Perhaps because I have never needed the coverage. My wife and I are now in our seventies and blessed with good health. My current policy number is AMX 140116. We live in Germany and have been
dealing with your UK Office.
My problem is the dramatic increase in your premiums. Recently, they have escalated over 20% per year! As a result I will not renew.
I saw you in a CNBC interview this week and that prompted me to write.
I think I have talked to every one at AETNA International in the UK but to no avail. I have explained that I have never used the policy but that German law requires that everyone who lives here must have health insurance. I have repeatedly explained that the monthly premium exceeds my Social Security and that German health insurance is not available to me. Their age cut off is 64. I will soon be 73.
On a whim, I filled out an AETNA on line application. When I filled out the Information on my wife (dependant), I was informed that AETNA cannot cover a German citizen who lives in Germany!! What have I been paying for all these years?
Perhaps you can help me get some clarity on these issues. Even though last year’s premium is still higher that my Social Security, I have offered to continue if the premium remained the same. They turned me down. Over $1300 per month AND $5,000.– excess
is what I have been paying but now they want over $1700 for the same plan. Not to mention that my wife cannot get coverage. Something’s not right.
Sincerely,
Sam Brustas

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Ricky L January 20, 2017 at 10:54 pm

How can I get a call from the office of the president? I am tired of dealing with incompetent call center staff who are poorly trained and outside the USA. We were approved for a pre-certification for a few providers. After submitting weekly claims for one single provider, they continue to provide EOB’s with different values every time. With the same provider and same pricing and payment, how difficult is it for claims and member services to provide the same coverage amounts each week? Must be very hard. Their member services is offshore and have the dumbest people working. I have never seen more incompetent employees in one department and company than with Aetna. I highly encourage everyone to run from using this provider. You will have more stress and frustration trying to correct their stupid mistakes 4-5 times per claim.

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jim lawless November 30, 2016 at 5:31 pm

this company has now passed bcbs and comcast as the most useless company to deal with. after incorrectly putting my address into your computer system i have both a bad address and no ins card. after spending 1-2 hours on the phone i still have been unable to get the correct address entered and i still have no card. thank you for transfering me allllll over your phone system. letter to ceo to follow, maybe he can read. jim lawless

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Robbie Callaway September 7, 2016 at 6:42 pm

My husband RAYMOND CALLAWAY, SR., has AETNA MEDICARE via his retired employer. I’ve utilized the plan more so than he and never relay cared much for it as everyone states,” the best insurance you can have!” Well let me tell you here as I did in my letters to your CEO, CFO and COO. First of all let me congratulate you possibly on NOT having or utilizing this insurance that you represent, as I pray that you will never happen to be treated during a time of need as a piece of paper rather than a human being!
My husband though 82 years old this year, never a serious illness to date, suffered a stroke on July 9, 2016. After much misdirection from doctors and staffing our home town at tone nearby ER, he was eventually medi-vac to Marietta GA WellStar Kennestone Hospital, where a great surgeon and excellent neurologist save his life. From a neuro aspect, he recovered, but a series of setbacks, delirium, UTI, sepsis, lung collapse, near kidney failure, and an abdominal abscess awarded us a sixty (60) day stay 100+ miles from home from July through September. Several time the doctors worked to get him discharged to an LTAC facility due to the abdominal abscess and the recommended administration of antibiotics per the infectious disease team. Once AETNA denied the LTAC we solicited care because records states, “patient is not yet ready to be discharged to ANY facility!” This was a point well taken but note that a comment was made from one of your precert representatives (Vanessa) that she was never going to authorize precert for this member regardless! Nonetheless, as we experienced one setback after another and because of my husband’s faith and endurance to live, his condition flourished; never to the point he was able walk out of Kennestone, but better and with recommended care from a LTAC he could experience a whole healthy and happy life! Not to be done according to “paperwork” and processing a patient via “paper” and never as human being (one of your family members)! For days we prayed hoped and cried out to the Lord that we could gain precert auth from AETNA MEDICARE to a LTAC facility, within AETNA MEDICARE’S network back home, 100+ miles in Macon. Not to be done after review 1,2, 3 independent review, peer-to-peer review with a very angry neurologist on our behalf working to convince not another doctor but the bureaucratic bullshit of the insurance industry; in this instance AETNA MEDICARE……after jumping through every loop and hoop AETNA required, still “DENIED! The “paperwork” only reveals the patient requires SKILLED NURSING CARE!” Problem again, there appeared to be no SNF in Macon, that upon review of his clinical that felt as if they could successfully meet the patients needs. Each denial to accept felt my husband would initially benefit from LTAC, but nooooooo, AETNA says NO! Finally my daughter convinces, or more like begs an in network facility to accept my husband as the WellStar physicians want him discharged to begin rehab to SURVIVE! The facility initially failed to review because once the insurance company was revealed, they commented, “absolutely not, because, AETNA does not want to payoff!”… More sad news from supposedly great people (or company)! We take the SNF they transport my husband and before THREE hours could transpire and we sign the initial admittance paperwork, your recommended SNF calls the local ambulance service to have my husband transported to the nearby hospital because he became agitated and was squirming around and nearly out of a chair and the administration of Haldol or Seroquel didn’t work immediately and “we are not staffed to have someone sit or watch him!” Simply put, “MEET HIS NEEDS!” He had to urinate, no one there had to time to discern that through communications with him, so he squirms, yes wanting to get to a restroom; he can’t so he sits in urine and urine soaked clothing and continues to squirm. He’s not been at your recommended SNF long enough to be assessed, receive any therapy, physical speech or any other, so he’s “labeled” agitated, drugged up, and off to the local hospital versus being approved for the LTAC facility next door to this SNF that can’t help him, for one that can, could, and would ultimately help him persevere! So tell me now AETNA MEDICARE CEO, CFA, COO, what do we do now! I expressed my displeasure, my concerns, and released all my emotions on your representative Charity, I believe was the young lady’s provided name who knows she cannot help me, but insists she will get answers, but I DO want and deserve answers, I want reviews, I want authorization from YOU, to carry out your mission, vision, and values in allowing your policyholder the right to LIFE, and the right to access care for a quality of life that will benefit his remaining time here on earth. Please look at this and know that something is detrimentally WRONG with this and do something to help remove and/or correct this mess that you manage! I’ve left out additional details that your public, shareholders, board of directors and company peons and others should know, but mine is a mission right now to GET THE PROPER TREATMENT for my spouse!

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Ramjeet Singh January 27, 2016 at 11:21 am

My son Cecil Thompson passed away last month 2015. All information requested from benefactor and place of employment provided. Benefactor was told it will 5 to 10 days to review and process claim. This time already elapsed. Each Claim and Review personnel (half-a-dozen) gives me same excuse as if I was born yesterday. I have worked at few Insurance Company before I retired.
You talk as if you care and sensitive and how you want to help! All we are asking is that Aetna do the right thing. My son met his obligation to Aetna whilst he was employed by Charlotte Observer and paid for his Insurance benefit.
Thank you.
Cecil Thompson stepfather Ramjeet Singh (704) 729-XXXX

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Albert October 15, 2015 at 1:40 pm

As a Humana HMO member, I understand that you have bought out Humana Co. You paid $65 Billions for this transaction. Please see this news in local news papers. This buy-out means to Humana members and how it helps Humana members?

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James August 13, 2015 at 12:48 pm

I am an Aetna Agent I have only gotten paid for less than 15% of policies written, I have sent numerous spreadsheets and probably 20 calls trying to get this straitened out with broker support and commissions I have to support my wife my sick aunt my 4 yr old and triplet infants. I havent made a house payment in 3 months now and havent been paid money owed since may. All this for no mistake of mine I have records of probably 100 emails back and forth trying to straiten this out. I feel so defeated and discouraged because I cant get paid for the work i have done. Now my family suffers
James

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Wasim June 18, 2015 at 5:39 pm

For the past four months Aetna is overpaying our claims for Medicare Advantage line of business. We have called countless times through provider services and issue has not been resolved. Today I called corporate headquarters and switchboard operator refused to put me through to someone who can help in resolving this issue and instead put me through to Philippines folks who are unable to help. Then I was transferred to Florida to a provider service representative who again does not have capability to do anything. As per new system and guidelines representative must fill out a request form and forward to provider relations and someone is supposed to reach out to you via phone or email.
If you are lucky you will get an email with a copy of contract and that’s about it.
I do have all copies of our contract, don’t need another one. All I need Aetna to look at their system and verify that reimbursement rates for Medicare Advantage line of business is loaded correctly.
If everything is loaded correctly then I need a formal letter from Aetna stating that rates are loaded correctly and as a result claims are being processed correctly and there are no overpayments.
Is that too much to ask for?
I hope CEO of Aetna gets a chance to review these comments and to be able to understand how hard it is for providers to reach out to someone who really can be of some assistance.

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Patricia Shimrak October 14, 2014 at 4:33 am

I am a 64 year old disabled member of aetna.When I agreed to join your plan I was told by
your agent who was trying to sell me your coverage that my Orthopedic Doctor who I have been with for many years was available under the Aetna plan.He out and out lied!

As a result I wound up with a outstanding bill of several hundred dollars and had to find a new doctor.A woman I know from church also a senior citizen had the same problem also lied to by a agent who obviously had one goal sell us Aetna.I will be leaving your plan in November going with UPMC.Prior to writing you I found numerous complaints about Aetna online.What kind of person is CEO,,Mark Bertolini.How can he sleep at night knowing he will some day have to answer to GOD. Mrs. Patricia Shimrak…

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