Advance Auto Parts Corporate Office - Corporate Offices & Headquarters

Advance Auto Parts Corporate Office

How would you rate your experience with Advance Auto Parts ?

[Total: 47    Average: 2/5]

Advance Auto Parts Corporate Office Address

Advance Auto Parts
5008 Airport Road
Roanoke, VA 24012

Contact Advance Auto Parts

Phone Number: (540) 362-4911
Fax Number: (540) 561-1448
Website: http://www.advanceautoparts.com
Email: Email Advance Auto Parts

Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Executives

CEO: Darren R. Jackson
CFO: Michael A. Norona
COO: Carlos A. Saladrigas

Advance Auto Parts History

Advanced Auto Parts began when Arthur Taubman and one of his brothers began selling auto parts and household goods out of stores called Taubman’s. This business prospered until the Great Depression, when it was hit hard and eventually failed.

In 1932, Taubman bought a struggling three-store chain of auto parts stores called Advance Stores. He pawned his wife’s wedding ring for the down payment.

The federal government at that time was funding huge public works projects such as paving roads to give people jobs. This encouraged people to drive more and, along with the fact that people were holding on to their cars longer because of the poor economy, is reflected in the early success of Advance and other auto parts retailers.

After World War II Advance began to expand their product line to include batteries, tires, and seat covers at service bays that became part of the stores.

In 1978 the company changed its name from Advance Stores to Advance Auto and began to take steps to become a high-volume retailer.

In 1985 Advance Auto reached 100 stores.

In 1998 Advance acquired Western Auto from Sears, Roebuck & Co., therefore adding 598 stores to the company.

Today Advance Auto Parts is the largest automotive retailer in the United States with 3,800 stores, 55,000 employees, and $5.41 billion in revenue in 2012.

{ 158 comments… read them below or add one }

Charles Sims November 6, 2017 at 10:19 pm

November 6th approximately 8:12pm I ordered online two brake rotors with a 25% off coupon which is a big incentive for ordering online. Get to the store in Kannapolis NC at 8:29 pm and the doors are locked with the employees in clear view. The store hours clearly say closes at 9:00 pm. So I jiggle the door and point the sign saying your hours say 9:00 pm. The response was we just changed our hours so I call BS. I am still broke down with a cracked rotor and no part. If you can’t hire competent people to change the sign with the store hours, you definitely don’t have qualified people to get me the correct auto parts. Your corporate website is only showing two stars. You are the reason why Amazon is expanding constantly. No other way to say it, but you SUCK A$$.

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Shawn L. Mitchell October 29, 2017 at 6:23 pm

Salutations Ms. General Manager Jamie Parker of Advance Auto Parts Store 08893,

This afternoon at approximately 2:45pm Sunday 10/29/17 I came into the Advance Auto Parts Store (number 08893) to return two oxygen sensors that did not fit my car. Unfortunately I was not able to go through with the process according to policy.

I want to preface this by saying that I understand and empathize with the policy, but there are situations (that come to pass) that fall under extenuating circumstances that are beyond our control.

The up and down stream oxygen sensors for a four cylinder 2000 2.3 liter Honda Accord was purchased from your store. When the sales associate checked the system, the parts for the aforementioned vehicle was sold to me.

When I spoke with the MVA emissions inspector as well the ASE mechanic they both informed me that it is a common problem that oxygen sensors (from Advance Auto) for a 98 through 2000 2.3 liter 4 cylinder engine Honda Accord would only fit and work in a 3.0 liter 6 cylinder Honda Accord of those same aforementioned years.

This merely seems to be a systemic issues that happens from time to time. Fortunately I went to another auto parts store and explained to them what happened and purchased the correct oxygen sensors from them.

Today (while at store 0889) I waited patiently as the sales associate called and spoke with you (the general manager) and was informed (for me) to speak with a customer care associate. Which I called immediately. I was put on hold for approximately 10 minutes. The customer care representative (Katrina W.) called back to the store while I was on hold. She eventually returned with the news that the return transaction could not take place. She also formed me that it was your decision. The entire process of me trying to return two oxygen sensors took over 30 minutes and I still did not get a return. I’m sure that this could have been resolved if I spoke with you directly. That is why I am sending you this email.

At this point I would like a reasonable resolution to this situation due to the previously extenuating circumstance that I mentioned earlier in this correspondence. I am a long time customer of various Advanced Auto Parts stores throughout the region and have had nothing but great experiences with customer service and purchasing reliable parts.

I would definitely like to keep my trust and consumer relationship (that I have built throughout the years) with Advance Auto Parts.

Sincerely.

A long time customer that just wants his $137.78 refund on parts that did not fit his car due to no fault of his own.

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craig Fitchwell October 23, 2017 at 10:15 am

Searching for battery for my 2011 Ford Focus yesterday 10/22/2017, came across AutoCraft Automotive Economy Battery, Group size 75,650CCA $69.99. Checked” in store pickup”. Shows available at your Edge wood Md. location. Arrived at location battery was in stock, however, price was $122.00 with core replacement. Girl at counter said it was an online promotion…

I showed her the screen shot, she said sorry I would have to buy on line, then come to store to pick up…. She mentioned “corporate policy”… I purchased the battery because I was in spot… Your site is very dishonest. Looking for a refund on the difference. I can also provide you with screen shot and receipt.

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David G Blair October 12, 2017 at 9:06 am

I visited your store in St. Cloud fl. And was never even greeted. The two employees ignored me and it seemed on purpose.

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Linda October 8, 2017 at 2:10 pm

The service of your store, Northport, Al.,was awful!!

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Grant Rader October 4, 2017 at 4:36 pm

I purchased a Battery in April for a Corvette I as buying. It wouldn’t start the car but we already had a roll back on the way so when I got it home I charged the Battery. A few weeks went by and I had accumulated all the Brake parts I needed so after installing them, again the Battery was dead. Charged it, took the Car to the local Cruise-in and back home. Next Month, same problem, so I took it to a well known local auto electrical shop, they showed me the Battery was the problem. It would go dead on the bench unhooked to anything. I took the Battery to the Advance Store in Mooresville, the Counterman hooked up some kind of tester, declared there was nothing wrong with the Battery and refuse to do anything. It goes dead all by itself, how can it test good? I called the Customer Care #, on hold for 20 minutes, got an option to leave a message. That was Monday, still no all back. At this point I have ha to buy another Battery, would like to bring this for refund, and a refund on the core which I had to pay $18 more because the only core I had was your new Battery. Very poor response so far to customer problem. I’ve bought a lot of stuff from Advance over the years, this is pathetic. HELP, Grant Rader, Kannapolis, 704-964-XXXX

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Willie Dickerson September 21, 2017 at 3:27 pm

I have dealing with your company for a long time. I’m a retried vet . I can not under stand why I could not get a store credit or something for coil pack I bought for 36.00 dollar. The said it was the store policy that no refund on electric parts. You are not told this before buying this part. Now I can for to other auto parts store in the area and they would give you a store or something . I did not act out with the store employer I just said think. I have the new unused part just sitting in the house. I plan to never go in your store again even if I you are the only store that have the the part I would wait and get it from dome other store. You have the one policy fit all not good for your company . Never, never , never shop your store again . Sad time in this big old world.

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Noel September 20, 2017 at 12:26 pm

On 15Sept17 I purchased 2 5qt jugs of high mileage oil from your Lumpkin Rd store in Augusta, GA. I used one of the jugs on one of my vehicles and my mechanic told me that I didn’t need the other. I tried to return it, but when I got their the manager told me that the oil had been opened and changed with used oil which I did not do. I though something was fishy when I noticed that they were selling a $30 jug for $7.98. I also purchased a defective car battery in Jan2017. The battery had a year warranty. I had a dead cell in the battery and the told me that they would not replace it with attempting to charge it first even though the machine they hooked it up to verified that the battery was no good. They gave me the run around almost until the end of the warranty, then I had to threaten to contact an attorney to get them to give an new battery to me. Finally, in May2017 I purchased several serpentine belts from them that working constantly breaking. I had a mechanic check one the replaced for me an I was dry rotted, I took it back, exchanged for another and that one was dry rotted also. NEVER EVER WILL I DO BUSINESS WITH THESE CROOKS AGAIN!!! If you value you vehicle, do not purchase ANYTHING from this shady business!!!

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Robbie sims September 17, 2017 at 8:30 pm

Yea I bought a starter at advance Auto Kingsport TN east stone drive never used it took it back had my receipt and wouldn’t refund me I will never buy anything else from here stuck with a hundred and eighteen dollars starter

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Xue August 11, 2017 at 12:05 am

Minority employees will never, yeah I said “NEVER” get an opportunity to succeed in this company. I have a former employee who was counter offer because he put in his two weeks notice. He was employed there almost 2 yrs. And I have been there longer and I am a key holder. With my 4 yrs with Carquest Auto Parts and 3 yrs with advance all together equals 7 yrs. I still can’t believe that they counter offer him more than what i make in those 7 yrs off busting my off for them. This is complete bulls**t. Like i said in the beginning minorities don’t mean s**t to them even though the majority of their sales are from minorities. Complete bulls**t. Apparently their success for growth is all lies

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steven adams August 10, 2017 at 12:30 pm

In January of 2016 I purchased a battery for my moms car well the battery died about 2 weeks ago the cost was 156$ and change I brought it into the store at 2117 north military trail west palm beach Florida 33417 they tested it and it was defective I had already purchased another battery at another store not advance because this was the second battery from the same store both defective so I did the worse thing ever I guess and asked if I could get a cash refund or if they could put it back on my card the manager bluntly said your not getting any money well I paid good money for the defective battery why can’t I have it back that is down right robbing the customer so what I had to do is get another battery I dont need why is this OK I will never spend another penny at advance auto parts and I’ll see to it no one I work with or our shop ever do buisness with advance again this just ruined my day

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Kaili July 7, 2017 at 1:37 pm

I worked at store 9845 in Clearwater SC for over 6 months well needless to say I worked through a fractured wrist a fractured rib after having a few days off and got bronchitis and was let go! I did way more than I was suppose to worked at multiple different stores for them around the CSRA was always on time always ready to work and get things done. I am still yet to receive my last paycheck from them or a letter stating I no longer work there so here I am broke as hell and loosing my insurance and food assistance cause of this. It’s ridiculous store management told me they could print the letter there but now here I am 3 weeks later no check no letter nothing. Never will I work for them again. Poor management lazy team members (I was one of the main reasons trucks got out so fast)

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Mr2Tim June 22, 2017 at 6:35 pm

6-22-2017

Advance Auto Parts Ecommerce Department,
5008 Airport Rd.,
Roanoke, VA 24012

From: T. Nusbaum
Boca Raton, Fl 33428

RE: Speed Perks

I am confused about this program???

2 weeks ago I bought I bought products from your store that’s local to me. No mention was made of my purchase being credited to me in any way.

Last night I purchased several items on-line and there was no notations about my hundreds of $’s of purchases both on-line for pickup and in-store.

WTH is with your Speed Perks? Is it just malarky advertising or a device for loyal buyers.??

Tim Nusbaum
561-523-XXXX (how you track my purchases)

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Christine June 21, 2017 at 9:11 pm

My experience with stores are fine I’m only upset because my husband is a manager at advance auto parts distribution company I’m not saying this because he is my husband but because it’s true he is very hard working dedicated man for over 2 years he went from a regular employee work his way to manager because he is so dedicated to his job his employees he has made so many sacrifices for the company went in on his days off cared about the company when i would say your doing too much you don’t get paid enough you care to much but you know what I’m proud of the man he is hard work very dedicated and wanted the to fire the people who stood around not working and send people home when it was slow instead of standing around wasting company time and money he would comment in meeting on how they are losing money and things should be done different and he would help others even help another manager do his QPR’s and it’s a man he trained well sad news is they have a new General manager that took over this week and he let alot of people go and my husband was one of them and that was a big mistake when they should of let other people go that actually don’t care but he never called out maybe once in 2 hrs always early to work such a caring dedicated worker i feel so bad for him he wad such a great worker cared about his job thought he would go somewhere in the company make a different he always told me that and I thought he cared to much but that’s is who he is loyal.So if this company really wants there lost money back keep good people who show up and actually care about there jobs like my husband.change the way you run things when it’s slow send people home don’t have them sweep floors look busy really no work go home alot will go if that’s told to them.when managers go to HR and say hey we have given this employee many chances it’s time to let them go and they say no really.my husband started as a regular employee and worked hard he didn’t want to see people standing around on there phones going to the bathroom a million times if there productivity was over and over they should be let go.they should have not looked at who has seniority it should habe been looked at who works hard and because they didn’t he was let go or offered a demotion really no he worked hard long hours and deserved where he was that is suck a slap in the face yo a hard working man trust me if I thought he wasn’t I would of never posted this I’m very honset.Big mistake when you fire good workers there hard to come by.Im very sad for him to have been done that way.And there lost to lose a good guy and even more crazy too not even look at his history of what a great dedicated honest loyal employee he was. I could go on and on but what’s the point will anyone even read this or see this.Now are family is going to suffer because he cared and invested time with a company that doesn’t even care about there dedicated workers such a sad world sometimes I’m literally in tears for him…

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Rebecca June 21, 2017 at 8:11 pm

My small lawn company has been cutting the grass at our local Advance for years. During that time, we have had difficulty in getting paid, but we are patient and don’t raise too much fuss about it. At one point, the account became seriously past due and I contacted the accounts payable department (who is actually a call center in India) and not too long after, I did get 2 checks that not only paid the account up to date, but actually overpaid by a bit. So, I applied the amount to the account and gave a credit for the extra.
Imagine my surprise when I received a letter with pictures of those checks and telling me that they sent the checks to the wrong company and that I now owed them $3000.
I called the number on the letter, spoke to someone about the issue and told them I would be sending the statement of the account so that they could see how far behind it was when I got those checks, as well as current statements showing the current invoices.
I was told that it was all taken care of.
i have now been fighting this for close to 2 years.
My company has integrity and has never stopped service at that store, I was sure that this would be solved and we would be getting paid. However, now we are owed almost $2000. We have stopped the service finally.
In a small town where everyone knows everyone, and the lawn companies all are friendly with each other, it will be very difficult for the store to find someone that will cut the grass when they find out that they will not get paid, and when they do, they will be asked to send it back.
Very very bad business practice! I cannot even get a phone call back, and I have called several people. The nice people at that store have been wonderful in trying to help us. (We even did their snow plowing, that hasn’t been paid either) We know it isn’t their fault that nobody seems to care that we have not been paid.
I would appreciate some kind of response that will renew my faith in this company.

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Jonathan Cortez May 29, 2017 at 11:20 pm

Hello well I gonna make this easy and quick I don’t do this slot but today I had with this pop in this store store #02960 located in NEWPORT News Virginia 23602
On 5/26/2017 I purchased an item from then with was a R134A W/GAUGE 18 OZ THAT CPST ME $39:99 THIS DOES NOT NOT NOT WORK AT ALL I PURCHSED THIS AND IT DOES NOT WORK I TRY TO RETUR THIS BOTTLE AND THAT CASHIER SAY I CAN’T TAKE IT BC IT BEING USED I TELL HIM FROM WHERE ? HE SAY THAT GAUGE WAS ALREADY ATTACH TO THE BOTTLE SO I DRAG ANPTHER BOTTLE AND SAY U MEAN THIS IS WHAT U TRYING TO TELL ME ? HE CHANGE HIS STORY NOW TO THAT BOTTLE IS EMTY ……. I WALK AWAY AND I NEVER EVER GO BACK AGAIN TO THERE STORE. THANKS A LOT AND 40 DOLLARS MORE TO THERE PACK IS GONNA MAKE THE. MORE RICH GOOD LUCK

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Dennis Roddy May 22, 2017 at 6:19 pm

On Saturday 20 May 2017 I visit store#6440 at 2522 Tobacco Road Hephzibah, Ga. 30815 to purchase a fuel pump that cost $99.00. Well the two clerk working the store that evening looked up and said they had one on-hand……….they found the box but no pump inside, so they stated maybe the manager put the pump in the high item lock-up area without informing them……….well a little communication would had help solving the lost high dollar item area because the two clerk working that evening had no ideal where to look……..I went next door to Auto Zone and purchase pump from them even though I really didn’t want too………A little communication between Manager and store clerk would help in this store.

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Kimberly Watson May 12, 2017 at 5:29 pm

I was treated unfairly at the Advance Auto Parts Store. The store #08747 in Granite Falls, NC. I took a Engine Main Bearing Set for a 2.8 BY Engine and the workers there (they were Women 2 and 1 Young Man) I had the receipt for the parts and they said some parts were missing. The parts came from that very store and the Main Bearings had never been taken out of the box. They said 2 parts were missing, ok you can’t put 2 extra parts in a 2.8 V6 Engine. There were 8 pieces to this Main Bearing Set and they were all there. My own opinion is that Advance Auto Parts should hire a certified Auto Mechanic to work at all of there Stores and only hire men and women only if they have some knowledge about Auto Parts. I went to another Store in Lenoir, NC I took the Parts inside the gentleman behind the counter assisted me with no problem. He scanned my receipt and gladly gave me my refund back and he apologized for the problem I had in the Granite Falls Store #08747. I will never do business with Advance Auto Parts Store again.

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LR Fritz May 4, 2017 at 1:04 pm

Advance Auto customer service? Trying to place online order for my business I could split pickup at two different stores to get both items ASAP. I called customer service and was hung up on when I ask Why Do the majority of citizens in America have to push 1 for English? This caused my 6 min on hold call to be dropped. When I called back and got the same Stacie on the phone and she hung up the second time. I called back after call Corp Office and ask for CS Manager to file complaint Which I was denied to speak too, I was offered to provide information only. I am now cancelling my commercial account and will do business elsewhere. This is America and our official language is English period. I am sick and tired of all the PC crap going on in America and will do business with those who value our County and our Language.

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Anita & Ken Campbell April 17, 2017 at 11:15 am

We were return from a vacation in Florida and our truck broke down. We had stopped at a Pilot station for fuel and found fuel spraying from the fuel filter. When at home we usually deal with O’Reillys, so we tried to call them. No answer. So we called Advance Auto. These people were awesome!!! They had the part AND even brought it out to us. This saved us both time and money (we would have had to get a cab). Ron and his team at the Calhoun, GA (#06250) are the best. Thank you, thank you again!!!

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Patrick Dowling April 15, 2017 at 6:24 pm

Corporate officers
, it is very unusual for me to write an email to any company but I feel a good job should be recognized and your employee will not accept a tip.
The store is in Washington NJ (Warren County)
I am a liquor and wine salesman in NJ and work for a very large distributor. The key to my success is my relationship with my retailers and restaurant owners. As with your company our customers can buy my products from other distributors. The last couple of years the staff in Washington has always been so helpful and understand my car is portal for my buisness. Recently the new Manager Jeremy has been so helpful in keeping me on the road and saving money. His knowledge . And patience is really appreciated. Two days ago I bought a used Jeep for my daughter . It had a few issues that he really helped us with. She is taking it back to,college I’m Hamilton NY . I was so happy to see that you have a store there.
Thank you again
Pat D.

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Alex March 30, 2017 at 8:43 pm

Your store at 8412 N. Knoxville Ave Peoria, IL 61615 is in need of some serious help. I’m confident the only way I’m going to get what I need there is to walk in with a part number, find the product myself, and just have the flunkies ring me out. A machine could do the same thing for less cost. I’ve been into this store several times since it’s right down the street from me, and every time they either don’t know what they have, are just rude, or both. I walked in and asked for a gallon pale of carb cleaner. “We don’t have that.” Um, yes you do, it’s right over here, don’t you know you’re own store? Call in asking about warranting a KD tool, “Um we don’t carry KD tools.” Um, yes you do, and you have them in stock. Don’t you know your own store? Walk in asking for a water pump for a 1994 C2500 with a 5.7. “We only have new water pumps.” Um, your site shows you can get a reman, for the same price as Autozone, but with a core. Seeing how you price match, why don’t you get that set up? “Um, we don’t have reman water pumps for that application.” Seriously, a robot could do a better job and cost less. I went in to get 3/16″ vacuum line off a bulk reel. You didn’t even have that. The most common size vacuum line. I go in to get 3/16″ steel brake line. The clerk didn’t even know where it was. Why does the customer that’s been there a handful of times know more about what and where in the store than the assistants getting paid to know the store? This store might be close by, but it’s a waste of my time. All in all, I can drive to Oreilly’s and spend less time overall since they actually have knowledgeable staff. It’s a half hour round trip for anything, but it still takes less time with less hassle.

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TIM March 27, 2017 at 9:12 pm

Wanted to compliment Rachal in Customer Service who took the initiative to contact Manager Bob at the West Boca Store at Palmetto Park Road and St Road 7 (#9137) on 3/27/17. Bob was able to avail me to a missing 8mm vinyl fuel line which enabled me to complete the fuel pump replacement on my wife’s 2005 PT Cruise fuel pump assembly. (Happy wife-happy life.)
Thanks for your professionalism.

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Jon Sylvain March 27, 2017 at 10:59 am

Rochester New Hampshire store needs corporate attention immediately do not ignore this advice !!!

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Jon Sylvain March 27, 2017 at 10:58 am

Incorrect part labeling for door into repair kit 2002 Chevy Silverado extremely rude clerk at Rochester New Hampshire location . Part 39437 is not what is pictured on the website. I received garbage pins and bushings with a snap ring not not like the picture shows. Extremely disappointed with customer service as he would not give me the correct part that I paid for !!

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Charlene March 18, 2017 at 11:10 pm

Location in Augusta Ga On Walton Way.I can see why the employees are not concern with consumers service is because the manager is rude also.I see why this location is always empty when I ride by.I went to this location 4 times about a battery I bought from them.I was in the store over an hour on two of the visits.There no way I should have to go to any store that many times about a battery that I purchase from them.PAMELA HOLMES was very ride and unprofessional.They are not concern because it’s not their money being spent.The owners of Advance auto.Your company is losing money and will lose money.I will call and email until the problem is corrected.

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Stephen Lutter March 16, 2017 at 5:21 pm

Update your shipping equipment that address line 2 is where apartment numbers go. It helps so the package gets to your place on time. And don’t send an email with all that information if you can’t put it on the damn label when shipping it saying thats where it’s going. I’ve never had this problem til your dumba** warehouse in texas. Looks like you need to fire some people and get your act together

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Linda C March 12, 2017 at 6:13 pm

Today was my first visit to the local Advance Auto Parts. I’m a typical older woman.I can change a tire, I pump my own gas and know how to check the oil dipstick. Beyond that, I’m a bit confused. So when smoke began coming out from under the hood, I was panicky. Thankfully, I saw an Advance Auto Parts store . Not expecting much, I ran in to ask for help. Not only did one of your employees offer, he offered to help without a jacket. The wind chill at that time was -4. The problem turned out to be an empty radiator. He fixed the problem and I made it home safely.
A HUGE thank you!!!!
Linda C

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carl February 9, 2017 at 9:30 am

I had a battery for just over a year and it went bad. Cca went from 650 down to 63. I took it back and got it replaced at no cost.

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Denny January 28, 2017 at 10:03 am

Advance has made it very clear to me that service to customers is NOT a priority and perhaps not even a concern. Called the useless customer service line several times and heard several promises from several people but have heard nothing. When buying parts with a warranty you are much better off going to Auto Zone which actually maintains their records beyond 2 years. My “lifetime” warranty on shock absorbers was printed on thermal paper which faded to obscurity. This combined with the two year purge policy means that at Advance Auto a lifetime warranty is around 2 years or less. If you want an example of how NOT to do business and treat customers, look no further than Advance. i would suggest not shopping at Advance as they do not back their products. Try Auto Zone, or Rock Auto where they treat customers like customers. I am done with Advance after 30 years, will not set foot in another of their stores. Deplorable customer service.

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Stephan Grimsley January 25, 2017 at 5:34 pm

I bought a water pump for my 1984 chevy c10. I took it to my mechanic who installed it, the truck ran hot so they replaced the radiator , it still ran hot . He then removed the waterpump and found there was no impeller in it. He then removed it and installed a new one. I returned to store and they refused to take or refund me for the labor for r&r. This sucks he will not return my call and when I go by he says he hasn’t from corporate. The r&r costs $170 the water pump was. $32. The radiator was another $270. This happened back in November . I have been a longtime customer of advanced but this is just sorry customer service. The manager acted as if I removed the impeller. It was obviously never pressed on the shaft. Please make this right either by reimbursing me or a store credit card Best regards

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Ann Borg January 10, 2017 at 10:34 am

Wow! Just got home for a quick stop at your Mount Joy location. Zachariah S was the man behind the counter and that guy went out of his way to not only assist me in making my selections, but even came out to the car to help me as well. Little old lady customers aren’t usually high on priority lists…but I felt respected and cared for…a huge plus for me! And he also pointed out there was a sale, so I even saved money! Your prices were every bit as good as Walmart, you’re much closer, and the service from Zachariah was above and beyond. He’s very much an asset to your company! You are my new “go-to” store for all my automotive needs! Thank you!

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Robert Brown January 10, 2017 at 10:15 am

I would like someone in HR to contact my daughter, Anna Brown, ASAP. She was an employee in the Aylett VA store and because she felt the work environment was hostile when the manager Phil began making sexualy inappropriate comments to and about her. She is still unemployed and is trying to get social assistance and the Virginia Social services needs to speak to him so she can get help to feed her 2 year old son. He refuses to respond. She has attempted to reach AdvanceAuto Human Resources and has yet to receive a call back. I hate to post this in your comments but since no one is answering the phone, I have no choice. Our next step is going to have to be to seek legal counsel. I am sure that Advance Auto does not want this kind of publicity due to a manager that has no respect for women. Anna’s phone number is 804-263-XXXX

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Mark Stafford January 8, 2017 at 9:45 pm

To Whom It May Concern,
Only 30 minutes ago I applied on Indeed for a Commercial Account Manager position in Ft Smith Arkansas. As part of the online process one of the questions ask was what my date of birth was. It also added that this question was part of the process assessment for this position. The reason I am sending this to you is I feel very strong that this is a very inappropriate question to be part of your initial process and for that matter I don’t think it matters how old a person is as long as they are a minimum 18 years old. I have over 15 years of very successful BB/BC outside sales experience. I am currently 60 years old but strongly feel that has nothing to do with whether I am experienced enough to meet the expectations for this position or for that matter any other position with Advance Auto Parts. I look forward to moving on in your process.

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BRANDON January 6, 2017 at 10:56 am

I am writing this complaint so that Advanced Auto Parts corporate team is made aware of the current issues their Plattsburgh New York store #6635 is having. The GM & AGM of that store makes it very difficult for their employees to feel comfortable working there. There is a long list of reasons for what I believe makes the employees uneasy just going to work every day along with store operations. To start I have personally witnessed an extensive amount sexual harassment from the GM & AGM to their employees of both sexes. They also like to bore it into their employees heads that if they do not make goal, achieve speed perks, or have complete open availability they will be fired or reduced in hours to be forced to quit and their excuse is ” Blame Corporate not us”. Another concern with the GM & AMG is their lack of caring towards their stores inventory. I have personally witnessed them completely bypass items that clearly were not in stock during their partake in ” Outages” because they do not want to have it show up in the system as having that much money being gone so they will leave the missing item in the system as if it were there. If the item is not there, its not there! and to fix the inventory to where its accurate, out it! Another concern that everyone should be aware of is that the stores AGM has a huge habit of clocking out before the end of his shift and altering his own times. With this being brought to the attention of the GM from multiple employees he simply dismisses it each time. There is also the concern on how the AMG treats the stores Commercial Accounts due to falling out with previous employees who now work for the Commercial Accounts over the treatment that they to have received from both GM & AGM . The AGM will refuse to answer the phones for some Accounts when he sees them displayed across the caller ID. The AGM will also discriminate some accounts by having his drivers deliver to, lets say ” Platinum Accounts” LAST! because there is something he doesn’t like about them. He also does not verify deposits when he is supposed to. The AGM on many occasions has deliberately and maliciously done returns of other employees sales and repurchase the items under his own name. When he is called out by other employees his reply was ” Because I can.” The GM & AGM make their employees fear reaching out to HR with threats of retaliation. I personally do not understand why two & two can’t be put together about the high turnover rate, the inventory issues, customer complaints, favoritism, altering times, returns etc. this store has. Is it clear that it is time for a change of management at the Plattsburgh, NY location and in my opinion somethings people have noticed could even be considered criminal. I urge Advanced Auto Parts corporate team to look into this matter with a fine magnafing glass. To also reach out to the Plattsburgh, NY store’s employees by any means necessary to obtain and confirm the information being provided here today. I suggest a private approach from someone other than the District MGR. as it is in my belief he is not responsible to handle this situation due to favoritism towards the GM. So that the GM & AGM have no interference prior to approach. There’s tons more to discuss however not enough time at the moment I hope this helps and makes it into the right hands. Thanks

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Jeff Vermilya January 1, 2017 at 12:09 pm

I went to Advance Auto Parts Cobb Parkway, Kennesaw location because both my brake lights were out. The employee behind the counter was named Ricky. He is one of the best examples of customer service I have ever received. Knowledgeable, prompt, even came out to my car to assist and give further direction as I needed it. I have been loyal due to previous excellent customer service, and after Friday, 12/30, I will continue to do so. Absolutely impressive!

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susan miller December 28, 2016 at 11:46 am

hi – I bought a battery in October 2016 and there was supposed to be a coupon sent to me via e mail (4 40 bucks) but as of this writing there has been nothing – contacted advanced by e mail and the customer chat person told me to contact home office – well sent copies of my sales slip and the flier but still nothing – what’s up with promises & do they even care about their customers – am putting off buying other truck parts and can always go to Auto Zone – thanks

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Paul Jesclard December 21, 2016 at 5:07 pm

I work as a delivery driver at the Portland, Oregon store on 122nd. In early December I got a traffic ticket because my store requires me to use a hand-held telephone to update me on where to go or what to get. I have a fast -paced job and I can’t pull over every time I receive a call–which is a lot. I had to take a class on driving safety that cost $20. In Oregon it is illegal to use a hand-held phone. Why doesn’t the company have a mount on their vehicles which hold a cell phone? I have my hearing in February at the Multnomah Country Courthouse. It will cost me to get off work to go and if found guilty I will pay out about $200–not to mention the stress. This is my first citation in over 30 years! I called human resources and they sent me to legal where I left a message and await their reply. However I think you should make the cell phone changes I suggested–you make driver-employees flout the law in Oregon if you don’t!!

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Carol Jesclard December 28, 2016 at 6:02 pm

After talking to the local Portland manager on the phone I have this to say! I think that the most important issue is that your drivers should have non-hand-held phones in Oregon. This manager said she had one in her car but she told me it would be illegal if the drivers had them. I think the bottom line is that you are too cheap to do it. Just like Obamacare you wouldn’t discount health insurance for your employees but you only do so since the government requires it. You won’t get on the list of best companies that’s for sure!

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Dave December 13, 2016 at 10:42 am

I purchased an ignition coil for an 02 honda civic that shortly after buying blew up causing the head gasket to blow in that cylinder which over heated the engine and caused the main bearing to spin. This company does not stand behind its parts and gives impossible tasks in order to have the damages covered. I was treated with complete disrespect and even advised by their own customer service rep to forge documents. This has been a long drawn out process and have been told fron the start that i am wasting my time and the company will not cover the damages caused by their parts. This is a complete disregard for the customer, especially one who frequents their stores regularly.

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Jeff December 30, 2016 at 9:39 am

As a mechanic, no offense, but an ignition coil failure will not cause head gasket failure…..

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Kyle Rosser December 11, 2016 at 11:13 pm

I had a 96 blazer I was restoring that was damaged in an accident. I had purchased a new starter, but hadn’t put it on yet. I took the starter back and because I had lost the receipt, I was prepared for store credit, instead I was told no because I didn’t’ have the box the starter came in. My wife threw it away, we didn’t plan on the accident, I had no idea I would even need it. I have been told no by 3 different stores, and all anyone can say is to go the store where I bought the part. I don’t live near that store and I should have to drive all the way there when I have an advance next door to my house. No one is helping me. I tried to email customer service on line and they have said to go to the original store and they deal with “online orders”. One of the benefits of going to a large chain like Advance is that they are everywhere and even online, so it’s convenient. 3800 strong isn’t that the motto? If you’re going to take ownership of stores, you have to take the responsibility as well. I am a customer and I have a problem with advance, not joe’s, bob’s, mike or online. just advance I now am restoring a g20 1991 and have purchased many parts from u for that as well. I’m very frustrated that as a loyal customer for over 10 years, who has even continued to do business with you was flat out told no and never offered a solution. I have a brand new starter in my garage that I don’t need. Your everyday repeat customers are your business. I restore cars as a hobby, I have many friends that do the same thing. I am loyal, but I expect you to be loyal in return. I am requesting your assistance in getting the starter returned and store credit and i would hope a heavy discount on my next big order. I am going to have to post complaints on every website and social media app I can find until I finally find someone that is willing to assist me. im tired of being told sorry cant help u call someone else i am giving you the men in charge one last chance to save a loyal customer cause i will let everyone know who will listen how u reward ur loyal customers i have the transcripts i will post those as well the lady was very polite but u the company tied her hands how can customer support help people if u take away the power to make thjngs right so some cfo can make his 7 figure bonus thats how great companies go out of buisness corporate greed that woman should have been given the power to help u put her in a position to fail because of greed make this right be a corporate leader do whats best for the company not yourselves thats what real leaders do

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Ronda December 28, 2016 at 10:36 am

Wow!!!!!!!!!!!! Firstly, you have no receipt….Secondly, you don’t even have the box that it came in. One might ask the question why was the brand new part NOT in the box? Perhaps it was installed? Either way, you sure have high hopes of getting a refund!! I know of no retail store where you can just bring an item in with no box, no receipt, and no product number in and expect to get your money back…it’s just a rediculous expectation.

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Charley December 8, 2016 at 11:48 am

I purchased some antifreeze @ your store on Plano Rd in Garland,Tx on 12/07/2016. After I got home I received a call from you store employee, cashier #JF00595445 telling me I had left my wallet there. I had over $100 in cash and credit cards in it. It’s nice to find an honest person who made my day. Just wanted you to know I appreciate your employee.

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Jo ann P Morgan December 27, 2016 at 3:40 pm

I started working at Car Quest only in October. On my application I had used a good friend of mine for a reference. It just so happened that my good friend was the hiring manager of Carquest and my friend put in a great word for me. Apparently more than a good word because I over heard my new boss telling some one on the phone that he hired me for a (favor for a friend) from the very first day I was hired I have been treated with absolutely no respect. I was given only 1 shirt that I was to be able to wash and keep clean 5 days a week. The reason I complain about this is because the next 2 employees were freely given 4 shirts.😕
Now don’t get me wrong shirts is NOT WHY I AM HERE. My schedule has been put through the grinder.
One week I was not even on the schedule right after he yelled at me. Also after he hired one of his buddies.
One week he only had me scheduled for 2 days then added 1 more day without telling me and I happened to just notice. Then on that same week he the added ANOTHER day without telling me.
The following week he hired another new guy and he was working g him but not putting him one the schedule. Same goes for his buddy
The following week I was scheduled for 5 days and one the 5th day I came in and he had taken me OFF THAT DAY. Then pretended that I read the schedule wrong. He also added his buddy into my spot.
In that same week that his buddy had a NO SHOW he wrote him as not being scheduled to work anyways.
My boss yells at me almost every day and threatens me. I was NOT NOT TRAINED WHAT’S SO EVER. When I was hired they cut back on hours and left me to be on my own. The truck I was driving got left out because it wouldn’t start and he blamed it on me. Said it was my fault.
There are so so so many more things but this sh*t is getting long.

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Steve Winter November 23, 2016 at 12:52 pm

Beware of Advance Auto. The scam works like this: I purchased what was being advertised as a LIFETIME WARRANTY alternator assuming that it would be of very high quality. It didn’t last 3000 miles before failing. Of course they cheerfully replaced it with another LIFETIME WARRANTY alternator for free except NOT the LABOR to install which was more than the alternator. So now I have an unreliable sub standard alternator in my car because I made the mistake of choosing Advance Auto in spite of warnings. Their LIFETIME WARRANTY doesn’t make their products any less sub standard. Don’t make the mistake that I did.

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Joseph A. Chase November 22, 2016 at 11:30 am

I recently purchased a battery from Advanced Auto Parts in Williamsburg, VA. I never had so much of a problem since I been dealing with this company. I’ve been a loyal customers for over 10+ years. Well the experience I’d deal with over the last 2 weeks is really ridiculous. I purchased the battery on the 11 Nov and returned the brand new battery on the 12 Nov. To this day…I’m still trying to get my refund. I had to go to my bank to verify the money have not went to my account over the phone. So now what??? It will be the last time I ever purchase anything from this company. Customer service was rude and disrespectful. I can’t believe they’re still in business.

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Ivan holbert November 19, 2016 at 10:31 pm

I called Advance Auto in Spencer, WV to see if they had a head gasket for a 2002 malibu. I spoke to Nathan and he said they had 2. I drove an hour to get there and they only had 1. I had to then drive to Elizabeth, WV which is an additional 25 miles to get what I needed. Very frustrating and I will not be going back if they cannot do their jobs any better!! I own a auto repair business and used to give that store alot of my business but that will no longer be happening!

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Donnie Smith November 16, 2016 at 1:42 am

Somehow the store employees at the store in Shawnee, Okla wasn’t that friendly when it was just my 2 year old grandson an me standing at the check out counter waiting to be checked out the male employee had the 2 female employees captivated about how he was gonna F’n reach into the casket of a decedent he was attending the funeral
Later last Friday veterans day. My 2 year old grandson had to hear this Advanced Auto male employee go on a lengthy tirade using profanity every other word that came out of his mouth an saying how he was going to desecrate this dead man while the funeral was going on. Now honestly, none of this would be bothered me it’s how white trash talked. But I draw the line when all 3 Advance Auto employees seen my 2 year old who’s learning to talk an I standing at the register waiting to check out while Mr. White Trash has his captivated audience of the 2 female employees listening to him an then asking him follow up questions. I knew it’d be a waist of my breath to call Advance Auto headquarters an air my complaints but I did it anyway. I received a call from someone at phone number 405-388-9174 stating he is the general manager (GM) he first wanted to know if I got the employees names, ah no then ask if I was sure it was Advance Auto employees speaking the way I complained with the corporate offices. Anything to get me to withdraw my complaint. My response to his question game was; isn’t there cameras in the store an for him to go to the store, check who was on duty that day call them in and just watch the video for the times my grandson an I was in the store. This GM said he’d do his complete investigation an contact me back before the end of the day. It’s been almost 2 days an no return phone call from this GM. It’s my guess it was confirmed on video an audio exactly how my complained an the GM an the store employees just brushed it under the rug thinking I wouldn’t pursue this any further. Well NO I’m not going to let this go!! I will write a letter to the highest person of Advance Auto Corp an let him/her know what the quality of individuals they have working in there store locations. Plus, if someone this guy hated so bad is now dead why Ven go to the deceased funeral moreover want to “jerk his dead all out of his casket an beat the f@%k out f a dead guy?? Really my little grandson didn’t need to hear all that.

My hopes is anyone that reads this just stop spending your money in Advance Auto stores it’s clear to me their corporation doesn’t train the people they hire to run their stores clearly last Friday no store manager was on duty that day t allow a 53 year old customer an my 2 year old grandson hear this
stuff.

If anyone at Advance Auto Corp reads this an my guess they won’t I want a response your general manager of the Shawnee Oklahoma was supposed to call me back by the end of Monday 11/14/2016 he didn’t so I want to take my complaint further up the chain. I want something done about this an like I told my dauther my grandsns mother I want rest until the white trash employee at that store is fired for going into a cussing tirade while my grandson an I were standing in the check out line with car cleaning products which I paid $70+ for an now I consider that t be the last dollar I spent in any Advance Auto or any other business associated with Advance Auto.

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Donnie Smith November 16, 2016 at 1:44 am

Yes I want to hear back an be updated on the above complaint.

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Kevin November 12, 2016 at 5:38 pm

Yo entré en la tienda cuando un muchacho que trabaja acá el me trató mal y me siento mal por cómo me trato porque no puedo hablar en inglés y empenzo de reír como yo hablaba en inglés y me mando con una mucha q me ayudó muy bien y él fue que me iso sentir bien después de lo que pasó en la tienda. La tienda es 9029 el muchacho se llama Kofi

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George November 2, 2016 at 8:29 pm

Just stopped at the Advanced on Broad St in Johnstown, PA about 4 minutes before closing time to get an exhaust clamp. As I pulled up in front of the doors the employee ran over and locked the doors as I was getting out of my car. Nice. Luckily there is an Auto Zone a few miles away that was open. Somebody just lost a customer and someone else gained

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jasen brannon October 23, 2016 at 3:25 pm

Bought Advance Auto a/c compressor, dryer and orifice tube and had installed. Worked great for approx. 10 months then the a/c compressor clutch failed and wouldn’t engage. Couldn’t find receipt at time, so bought ANOTHER Advance Auto a/c compressor, dryer and orifice tube and paid to have them replaced. 3 weeks later, the clutch on the 2nd Advance Auto compressor failed! So finally I had enough sense to go buy the next one from NAPA. So, I returned both and obtained refunds, but that doesn’t change the fact I had to pay the labor 3 times, twice because of your defective parts. I am entitled to compensation for the damages caused to me by your 2 defective compressors, and I’d like to be reimbursed.

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Mike September 27, 2016 at 4:26 pm

I was looking for replacement parts for my vehicle. So I called Advance Auto Parts in Blasdell, NY South Park Ave branch. I gave them the parts number and was told yes we have them. So I drove 20 miles one way to buy them , closest location to me and only place that had them other than the dealer. Get back home ,20miles back, only to find out they were the wrong size. So I had to drive back again, 20 miles, to return the parts. The same girl, that acted like a guy that hates guys, that sold me the parts was there to take care of my return. Knowing what I went through and the distance I traveled. With out even an apology for selling me the wrong parts and seeing I was livid, took care of my return. Like I said without even an apology or even the compassion of a “tick” she just uncaringly pass it off and then has the nerve to say have a nice day to me as I was leaving. I was composed to, if she was a he I would have been less composed. But after thinking about it , since she obviously thought she was a he, I should have laid into that useless bitch any ways. You should send her to training for customer relation. I’ll never go to Advance Auto Parts for anything ever again.

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Steven Horovitz September 22, 2016 at 9:09 pm

I ordered many items over the years from your company. I generally was satisfied and kept coming back. Recently i ordered a few oil filters and tried to have the order pick up at a store on Route 70 in Marlton NJ. For some reason it sent the order to Hammonton NJ for pick up. There is major construction on route 206 with only one lane to be shared by both directions on this very busy road. I called your 800 number( 9-21) in the evening to either cancel it or send the order to the Marlton store. She said I would have no trouble picking up this order at the Marlton store. I went there today (9-22) and the store manager would not let me have the order with my receipt. He had me wait for more than 20 minutes wasting my time. He would not give me the items even though you had them in stock at this store.

He was rude and uncooperative. And he wasted my time after I went 10 miles to pick up the items, This made me late for a doctor appointment. The order is Order Number: 65676670. You can keep it and I will shop at Pep Boys or NAPA.

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JRivas September 4, 2016 at 11:40 am

I have been a customer at Advance Auto parts for years, but today Sept 4th 2016 I went in to one of your stores in Dumfries, VA store #8673 to purchase a battery for my truck with a cost of $160-180.The cashier that attended me named Patrick W.

at the time of checkout I showed him an email with coupon for the labor day discount, he did not want to accept my coupon because he said I already had a discount for the battery core, this is not a discount.He refused to put in the code for the labor day discount I had, all this just made me upset and due to this I decided to return the items, this is unacceptable I returned the items and went over to Auto Zone, they had no coupon but they did offer a discount for my purchase.

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Debbie August 2, 2016 at 3:48 pm

I went the Advanced Auto Parts on 8/2/16 in my neighborhood for a headlight. After going to my mechanic it was determined that it wasn’t the light it was another matter. On 8/3/16 I took the headlight back to the store for a refund only to meet the manger Bobby D. who was rude, crude, and very unprofessional. He allowed me to stand in before him for service while he was on a personal phone call to the point where I had to ask him if I should come back when he’s finished. There was no other customers in the store. He waved me off and to another employee and when the employee needed his signature he made him wait as well.

When you are a manager in a service oriented industry your prime duty is to your customers. This man was anything but accommodating and had a really bad attitude. I definitely will not be returning to that sight and will wave my friends and family away from it as well. Bobby D. needs to be retrained in customer service and satisfaction. What a shame to have a brand new store with an old bad habit of thinking you are irreplaceable.

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Doneisha July 24, 2016 at 6:12 pm

I made a purchase on 7-22 returned the item on 7-23 money was placed back into my acct but three minutes later a charge reappeared on my acct basically leaving me charged for an item that I don’t have manager at store8432 was extra rude not helpful at all gave customer service number and was lied to about their hours of operation for customer service from manager only to get told by customer service they can’t view the transaction only the store can to contact them back called the store to yet still get the run around that they can’t do anything to contact corporate I was yet again redirected to call someone else but never was given the corporate number only customer service number this is a bunch of unprofessional untrained peopl that are not willing to help there customers yet everyone points the finger to each other I will never purchase a item from this corporation in my life

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Ron Rheinschmidt July 15, 2016 at 5:23 pm

No more code reader? What a reason to lose a customer to Orielly’s. Can’t even rent one from the Burlington, Iowa advance parts store. Is there a reason for this?

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Justyne Forrester-Jarrett July 11, 2016 at 7:09 pm

I purchased a battery at store #09567( 16209 Dale Mabry Highway Tampa,FL 33618) before purchasing the battery Mark H. Checked my 550 amp battery and said it was drained down to 200 amps and needed to be replaced. I asked how much the battery would cost it came up to $145.62, I’m not too keen on cars so I wasn’t quite sure what to do since the car was slow starting, I explained to him my brother works out of town and I have to pick him up in a few hours, is it possible that I can pour distilled water in it until he came back and figured out what exactly to do given that it is his viechle. He said it wouldn’t work, sold me a battery and installed it. My brother come back from working out of town where he had already bought a battery for the car, I tried to return the one I had bought a few hours prior and they told me I couldn’t because it was store policy because it had already been mounted however Mark H. Never made me aware of the fact that I would not be able to return the battery once it was installed, also the receipt says nothing about the battery being non-returnable/refundable. The policy was not printed on the receipt nor the website so how was I supposed to know that information if I wasn’t told and it wasn’t printed anywhere, now they’re trying to hold on to my $145.62 and not only that but trying to leave me with a battery I’m not satisfied with! He didn’t replace my 550 amp battery rather he sold me a 500 cold cranking amps that won’t be able to jump start a lot of other engines! I am beyond outraged and telling me “There’s Nothing We Can Do” is simply not going to cut it at this point. Advanced Auto Parts was in the wrong and needs to take responsibility for lack of training, lack of communicating information, for not making customers aware of your “Store Policy” that is not printed on reciepts or on your websites. Blindsiding Customers that spend their hard earned money at your establishment is wrong!

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Rob July 4, 2016 at 8:04 am

I attended the Grand Opening of Advance Auto in Mount Vernon NY on July 2nd. It was an EXCELLENT event. Loved the classic car show in the parking lot nd the Motown music. The Mount Vernon Classic Car Club members who ran the car show were great guys. I hope we see more classic car shows at that store.

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April July 1, 2016 at 2:20 am

You have your refund policies clearly posted. Return part paid with cash=get cash back, return part paid with card= money goes on card, right??? Yet one of your stores allowed a thief to bring my part back that i bought with my card and promptly hand him MY hard earned cash. Now thanks to the store not having security cameras, not only do i still have a broken down vehicle without the part to fix it, but im broke as well!! Its not your fault the thief duped you, but policies should be followed always. Im expecting the police wont be able to do anything about it since i cant prove who took the part back. Yall really dropped the ball on this one, you need to get your ish together! Now ive got to find a way to get food since i was robbed…
Sincerely, starving and broke pissed off mom

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julie calandro June 16, 2016 at 8:06 pm

I am sending this email because i want someone to know, your employee Rob, from the Kirkwood Missouri Advanced Auto Store demonstrated the kind of outstanding customer service, that companies would like all of their employees, that represent the company to offer, but in the real world, isnt always the case. I was needing to replace my radiator in my 99 jeep, but wasn’t sure if i had bought it from Advance Auto or one of your competitors, as there are 3 auto parts stores in my area. I called the Fenton Advanced Auto and my call was transfered to the Kirkwood store because of repairs or remodeling at the Fenton store. Rob answered, and was very kind, when i explained my dilema, he told me that the system isnt linked to other Advanced stores, but if i would call the two competitors, to see if i purchased it from them, and they said no, that i could bring it to his store, and he would swap it out for me, honoring the lifetime warranty that radiators carry. Immediately, that put my mind at ease, knowing that the radiators warranty would be honored, even though he couldnt verify it, but was just going on my word. As an honest consumer, that means all the difference of being a customer, or not shopping there anymore for being made to feel like a liar. As it turned out, i called the other two competitors, and had purchased it from one of them. So i called Rob back and thanked him again, and made sure to get his name, so i could let someone know, that he should be commended for his outstanding customer service. Because of Rob, Advanced Auto will get much more of my business, if that is the kind of employees your company has, then that is where i want to shop and spend my money. Thank You Rob for such GREAT customer service . Julie Calandro

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Chris Plourde June 15, 2016 at 3:26 pm

From your site:

“Advance Auto Parts works hard to create an environment of honesty, integrity, mutual trust and dedication. Since our founding by Arthur Taubman in 1932, these values haven’t changed.

Inspire and build the self-confidence and success of every Team Member.
Serve our customers better than anyone else – help them succeed.
Grow the business and profitability with integrity.”

What a rip as in LOL!
“Serve our customers better than anyone else – help them succeed.”

Sounds like lawyers succeeded.

So, you choose to do away with one of the most valuable services EVER for your customers? The free code read for vehicles? Seriously?

My daughter is 600 miles away and there was great comfort in knowing if something went wrong with her vehicle I could have her stop in Advance Auto and get me the error code and I could tell her what she needed to do. Now, she has to pay someone $40 if she leaves the gas cap too loose? Today I pull in with my mothers car to get the code read and buy the parts to fix it (if it needs parts and, it usually does) only to find out some bone head(s) at corporate decided to do away with such a valuable service which cost a sale – and now, a customer. If I have to pay $40 for a read I can have removed with the repair bill, I might as well let someone else fix the problems with parts NOT from AA. Seriously, Sears did away with their catalog and paid the price. Ever hear of Blockbuster? I sure hope AutoZone picks up where you left off. Anywhere I can get codes read for free will now get my business. SMH… WOW, just wow.

Chris Plourde
Formerly a happy customer

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ted June 6, 2016 at 10:50 pm

Hello . I purchased a battery . Ask for the best one there . This was March . Now June and battery failed . Charged battery all day . Get home 7volts no amps . Go into brattleboro VT store and was tested at 8 volts no amps . Machine stated connection problem . It was hooked up . The battery was not in the list in machine . So we could not get a code for a return . So I’m out a battery since the guy said there’s nothing they can do with out a code . We have to make it fail . A battery with connection issue an no amps is not a fail issue . I dnt know what to say about that . So thanks advanced auto for the bad battery which was left there on the counter . I hope the little profit was worth it because i will never go back again .best of luck ted

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Bob Charles ( Pyramid One Network - Radio ) May 31, 2016 at 3:57 pm

Dear Advanced Auto Parts
I went to an Advanced Auto Parts Store on Savannah Ave, Charleston, S.C. I think the Address was 2217 Savannah Hwy. I was just getting some Stuff for my Car and there was a Woman in one car and a Kid on Another installing Batteries. Both were Profusely Sweating with no cover over them for shade and Both took about 20 Minutes to do the Jobs. I am reporting this to the Washington Labor Board as I found out neither has ASE certifications and Both are paid Between $8 & $9 Dollars an Hour when Service Repair Center People are currently getting $25 an Hour Minimum, so the two installers should be making $8.33 Extra Per Battery Install add to their Salery for putting the Heath In Jeopardy. What would your Insurance Company say about this Obvious Slavery. I am very Sorry but I want no one touching my cars if they are Not Real Mechanics and I am going to also report to the State Labor Board although they will not do anything at least Washington will Know I reported here and other Outlets. Pay your People what they give you in Sweat and in some cases Blood.

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Marius Miclausi May 21, 2016 at 9:56 pm

So pissed with Advance Auto Parts. I never shop there but today I needed to buy a car battery and they had a promotion for new customers where you get 20% off on your first order when you order online and pick up at the store or home delivery. I figured out, ok the battery is $120 plus tax and $20 core charge (that I will get back) not a bad deal. The whole thing came to $149.62. Went to the store to get the battery, they confirmed that is a perfect fit for my car. I carried the battery outside and tried to install it and it wouldn’t fit. I went back inside and asked if someone can come outside and take a look no one was willing to come out and look,finally this young man asked me “which battery did I gave you” and he figured out it was the wrong battery. Now they said I have to get a different battery $20 more. I agreed thinking I am paying the difference of the $20, oh no! I had to pay another $142.17 and was told they will reverse the charges of $120 plus tax for the battery I ordered online to my card within 10 business day’s. I asked if anyone can come to the parking lot and get the wrong battery they sold me and bring the correct battery to my car, they all looked at me like I asked for their new born. One of the guys said there is a cart there you can use. I used the cart installed the battery. I asked them how about the 20% I was offered online, I was told to call advanced auto parts customer service number. I got home and called and they said I can’t get the 20% off because I switched the battery that I originally purchased online, I explained it was the wrong battery that they recommended and the man said sorry take it with the store but the store said take it with Advanced Auto Parts. This is the last time I shop there, absolutely no customer service.
I posted the above on Facebook and every single comment was a negative commet about your company and the service you provide. I can provide screen shots. I will also contact the local news station providing receipts and and calls history including customer service reps names.

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Ross Joe Rico May 19, 2016 at 1:05 pm

Look, I understand that ya’ll are under the impression that you can’t please everyone. That no matter how great you treat a person… You’ll never appease them. Nevertheless, I left AutoZone because of their lack of customer service within their stores. I’ve had a few minor instances in Advance but last night was the exception. If your stores close @ 10:00 PM… Then update your hours on the website. I called the store in Garland, TX on South First St. to let them know I’d be there @ 10:40 PM after placing my order online. I did this OBVIOUSLY because the hours specifically stated that they closed @11:00 PM. Billy answered and stated they were closed that they started this over TWO WEEKS ago.(THAT’S LONG ENOUGH FOR YOU TO UPDATE YOUR SH*T ON YOUR WEBSITE) He stated I’d have to pick it up in the morning. Now, being the jackass he is… He could have understood that I ordered it online at that specific time and called in as a COURTESY to let them know in ADVANCE that I WAS on my way. I’d have expected the same courtesy in return but after his nonchalant, bullsh*t, dismissive demeanor.. I stated nevermind I will just hv to cancel.. He specifically SD.. “Ok, hv a great night” I’m gonna say this as clearly as possible… To hell with Advance and your sh*tty ensemble of”Team Members”… Dismiss what I say but from this day forward… Watch your sales numbers.. Take notes.

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proudaunty May 16, 2016 at 8:37 pm

called main st in haverhill ma and a girl answered and hung up on me 4 times. i then went into the store and ask to speak with a manager and she told me there was no manager there. the next day my husband went in and she was all over him asking for him number and touchign him,.its very disrespectful and disgusting.she wasn’t wearing work uniform at all.very rude and disrespectful,didnt know anything about the parts my husband was asking for and refused to him me.. i will not be giving this company my business till she is gone. no reason for a female to be in a store with all guys when she acts like that.

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Vernon Farabee May 14, 2016 at 11:09 am

Went to s.main store to gt a nut that was not in packet with my motorcycle battery racy chick told me she couldnt take 1 out of another battery really im shure she dont like hb2 law very disappointed.

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HARRY KRICHBAUM May 14, 2016 at 7:35 am

I have purchased over the years many items from Advance Auto Parts for myself and my two daughter’s vehicles.I purchased a distributer cap & rotor for one of my daughter’s car. Since I’m disabled I now do most of my shopping online which I did in this case .I opted for my local store pickup.The parts had you limited ‘lifetime’ warranty.
When they went bad in two years I still have the receipt in a file for each vehicle.I called my local stoe in Canton,Ohio and was advised by ‘John’ in the morning that the parts were bad and I had the receipt.He told me “No problem just have your daughter bring them in with the receipt for a ‘NO CHARGE’ replacement.When both of my daughters took the parts in John was gone for the day and I believe the clerk’s name was Bill told them since I had ordered them online & even though I had them picked up at the store the could NOT warranty the parts.My daughter had him call me and he explained “It’s Company Policy “.
After a few back and forth discussions on the phone with him and asking to speak to the manager (gone for the day ) then asking for district manager’s name and number or Corporate’s number he finally agreed to ‘over ride & adjust’ and replaced the parts.My question to corporate is why would that be Company policy and if I purchase from you online for store p/u is my purchase no longer warranteed by your stores and I (supposedly) would have to contact you ‘ONLINE’ to get my warranty handeled ? If this is indeed your Corporate policy then my advice is to change it immediately as it creates VERY bad customer relations. I was in sales and management myself for over 45 years and never heard of such a policy,customer service RULES the day and without it you lose more than one customer because they’ll tell 10 and that 10 will tell others.In your very competitve market you should try to make EVERY customer a satisfied customer.
Please respond or should I not be purchasing parts from Advance in the future as obviously I will not receive a warranty that was printed on the receipt ?

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Danny bowman May 8, 2016 at 9:12 pm

Id like to say how disappointed I am that u have a store with such sorry leadership as ur chickamauga ga store. Ok I was asst mgr att advance in dalton ga for 3 yrs I know what store policy is so I dont like it when a part time counter person trys to bullshit mebut bavk to the real problem the other day my wifes vehical started over heating and I told her if she ever needed help go to a advance store and they will take care of her bullshit she pulls in goes in to store ask for help with radiator cap was told nobody ould help her soso she goes out and gets cap off then returns to counter and ask for a little water and was told they didnt have nothing to put the water in bullshit again in that case at my store u put a bucket on the shelf ajusted to store use I know I have carried over a 100 gal I. My time to the parking lot to aid customers so she has to walk about half mi each way to food lion to buy water and walk back to install in radiator while e ever.Whenyone in store watched

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jose luis April 26, 2016 at 1:00 pm

Regularly i take my two cars to the one is in rd # 3 rio grande, pr 00745, for alignment, tires, oil change, etc. Is there a mgr that make things happen ? Dirty store, bathroom looks like there gas been 3 month without cleaning, empty displays, opening in the morning is 10, 15 mins later and without a welcome, slow lines……well, nobody cares, there is a totally lack of urgency! So…i quit, i tried to accept this mediocre service, but is “way out”.

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Robert April 17, 2016 at 6:46 pm

Hi guys. Last week I spent $139.00 on a remaned altinator at the 6443 Iron Bridge Rd Richmond Va advance auto parts. The reason why I was replacing the altinator is because the one that is in the truck I own is charging 14.75 volts. The guy I first talked to there last week also said that the altinator ias charging too high. I checked on line what the specs are for my truck and they are between 13.5 and 14.5 volts. The remaned alt is charging 14.6 volts and I returned this alt to the store I bought it from which I have bought several thousand dollars from sense moveing to North Chesterfield Va and for sure even more fro advance auto prior to moving to this area. I after testing the remaned alt removed this alt and tried to exchange it with one that is charging more in the range of what my trucks spacs say it should be charging in. The first guy I talked with said that 14.6 is perfect charging thenpassed me off to the manager Jay or Ray what ever his name is doesn’t matter because this guy this manager refused to exchange the alt and backed up his guy and said 14.6 is perfect. I as the don’t care what they think perfect charging is because I know what the specs say for my truck and as the custmoer who spends an awfull lot of money hard earned money in this particular store and other advance auto parts stores was told that they wouldn’t not only exchange the alt or give me my money back because I installed the altinator. And my whole thing about this policy that I didn’t know about to start with is and pardon the language but how the hell no how the f— as the customer how are you supose to know what the alt is putting out to see if its bad or good or in the range the manufacturer says is optimal without installing the item and testing it with exactly the same test equipment the mechanics use. This manager toild me to ask his mechanic that works there or the ones that work next door at the shop next door. But while not knowing everything about cars and charging systems I was a mechanic for 18 damnb years and know for a fact mechanics test the stuff they get from auto parts stores every day and when they send things baack the same stores don’t give them shit about exchanging the damn partsa because it tested bad. Which is all I wanted to start with a simple exchange. And shit part is I worked for the same shop owners that own the shop next door just a different location as a mechanic. But when the f— did customer satisfaction become bull shit and so f—ing unimportant to these buisnesses. The manager Jay or what ever his name is was not only unhelpfull but very rude by just abruptly ending the conversation and having the next person in line come forward. This is the part that makes me angry as a person who is now not in the automotive industry and now in law inforcement as I’m nmormally well you can guess but as law inforcement I can’t exaactly get irate like a regular customer. But as a regular customer of advance This is my last part ever from advance auto parts weather this reaches the top brass and I hope it dose because the policy shopuld change about electrical parts like this because just because as the ccustomer you may not be having the work done at a shop by a mechanic so to speak but that doesn’t mean that the work isn’t being done by a qulified person who has the equipment to test these parts after they’ve been installed. Also When this start5ed out I wasn’t interested in getting my money back at all just exchanging the part and would have excepted that maybe all altinators now charge higher than vehicle manufacturers want and just kept the second alt with issues. But when confronted and basically told by the manager hay your opinion is bullshit and my expericnce doesn’t matter what I say as the manager is what you have to except. And told me if I didn’t like it I could contact corperate. Which the email is unaccessable for what ever reason. Now I know and understand as a mechanic of 18 years that the customer isn’t aways right but good customer service is never wrong and basically telling someone who has spent over the years as much as I have with this company f— you take thew part you’re not satisfied with beecause I’m the manager and i don’t give a f— about your buissness. You’re just one customer and one customer doesn’t matter in the grad skeem of things.Now that I have chosen to ddo a job that makes people like this manager safer phisically when they go on with theyre daily life burns me up because when I chose to make this job change it comes at a very large drop in pay so I’m now not making enough to absorb this kind of cash hit anymore. I know I’m ranting about this but in general as a long term customer of this company and someone who has sent the company many customers in the past 26 years I feel its needed to let the company advance auto parts know its not good buissness to treat any customer this way even a customer who may be new to your company. And managers like this guy will cost you more than just one customer, because they’ll one customer you at a time untill youre out of buissness because customers like me who actually still do work on the side most of which for me is steering and susspesion and brakes. So this will cost advance auto parts more than just this altinator. Like I said I spend alot not just at this store under myy own name but the people whose cars I still work on. So to the advance auto parts corperate officers leaders what ever you call yourselves. Word of mouth is still the best advertising and the best way to make sure tyou loose buissness. The company I work ffor use to buy parts from you because I told them you guys normally have what is needed, so that is over because they use to get everything fro autozone. Going to try O’Reillys from now on. Maybe pay a little more and go to Napa.

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Brittney April 14, 2016 at 10:07 pm

Advanced sold me a recalled seal for my 2006 cobalt driving down the interstate my car lost all of its oil TG I had some on me, filled it up and about 3 miles it was gone again, I had to get it towed home went back and they said oh yeah that seal is recalled it has to be teflon, sold me the correct one put it in but it was too late my motor was destroyed. I said I would never go back……. well I needed a radiator cap for my new(used car) needed it now so went to advanced put the new cap on made the problem worse kept pushing coolant out of the resovoir, ordered one off line and car is fixed. I hear nothing but bad and have had 2 horrible situations with advanced. I will for here on out order all parts from EBAY way cheaper and have never had a car blow up

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Emily March 24, 2016 at 11:28 am

Advanced Autoparts is a shining example of corporate greed accountable only to shareholders. Customer service sucks in most locations because employees are treated like nameless ants struggling to support themselves on pathetically low wages with little or no support from the corporate entities designed to provide that support. Layoffs are rampant yet c shameless compensation typical of the Wall Street robber barons. I’m not a former employee or a current one, but a customer with a complaint. But rather than complaining, I did the research and discovered why service is less than satisfactory. Policy is set by this corporate office with little consideration for the needs of individual locations. Sad, disgusting and pathetic. I’m taking my business to local mom and pop shops. For a corporation that claims it is run by it’s proudly posted values, they are no where to be found in their employment practices.

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Maria April 2, 2016 at 3:39 pm

I so agree. I waz just there. What a horrible experience.

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Ray Gruber ( former employee number 251027 ) March 18, 2016 at 9:22 am

I worked for Advance Auto Parts for 12+ years. In the last 1-1 1/2 years I have seen 7 or 8 employees leave 9 including myself ) or been fired. Their years of service ( and experience ) totaled 80+ years. I emailed Corporate to state my concerns and was told it was an Internal HR problem. They gave me the number for the HR person in my district/region. I called that phone number on Monday morning 3/14/16 and went to her voice mail. Say’s ‘she was away from her desk to leave my name and number and she would get back to me’. I left my name and number and ask her to call me back. Waited all day Monday and ‘NO’ call, so I called back on Tuesday morning 3/15/16. Call went to her voice mail with the same message. I left my name and number again and ask her to call me back. I waited all day Tuesday and again ‘NO’ call. I guess I’m really not that important to them. I loved my job as a Delivery Driver and most of the people I worked with, but these higher up’s do not have a clue what is going on in the Districts, Regions or stores. They call us ‘Team Members’, but it is not much of a Team! Sorry I was so long in my post, but I wanted to make people aware that the higher up’s don’t really care much about us!!

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Marina March 16, 2016 at 10:51 pm

Hi guys,

I have recently gone to your store #9249 in Hallandale Beach,FL. I have purchased a new scoter battery and your sales agent told us that it will be delivered the day after and we can pick it up any time. Well my husband left work earlier to come to the store for the guy not even looking if our battery is in the store told him that its not there. He literally told us “ups im sorry, next time you should call before you come to the store” I repeat not even looking for it. Really thats how your gonna treat your customers, after I already payed for my battery and even be rude towards me. The gentleman told me that he is a store manager ( I hardly believe that) , that he does not know the name of the regional manager or anyone that could help me with my complain. I am highly disappointed and hope you hire people with some more brain cels than that person.

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Sammy Wilson March 14, 2016 at 11:02 am

Store in Dundalk Maryland is a joke. Every time I go in there the manager is screaming at employees and calling them vile names and putting them down. We go in for the show. Says volumes when this lady is still here. The employees look miserable and no wonder. Seriously you need to get rid of that lady because she is the face of your company and you guys are a joke because of her.

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willy February 29, 2016 at 1:46 pm

I recently visit your store in miami on south Dixie highway 166st to warranty my battery when they check the battery it says Replace battery but the store manager says they still need to charge it I waited 1hr when they tested it again it still says replace battery but he wanted to charge it again. Now why should customers have to go through this if they have warranty and on top of it he speaks a different language I couldn’t understand at all . The is is bad customer service

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Felecia February 9, 2016 at 11:03 pm

On Sunday 2/8/16 my daughter purchase a alternator for her car, to make a long story short. It did not work, my brother try to return it and get a refund, they refuse the refund staying that it was a good alternator, he phone me to tell me what happen I call and spoke with the manager very rude person not professional at all will never shop another Advance Auto or recommend them to any one. Very poor service and very disrespectful to customer. This is the store on Broad St Sumter SC.

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Reynold Thelusma January 24, 2016 at 12:21 pm

MY NAME IS REYNOLD THELUSMA OF KARS 4 LESS INC. DEALING WITH YOUR STORE IN DAVIE FLORIDA ON DAVIE BLVD. AND SW 28TH AVE IS THE WORST STORE I EVER DEAL WITH AND I GO TO MANY OF YOUR STORES. I BELIEVE THE STORE STORE MANGER IS SO NASTY AND ASK LIKE HE IS DOING ME OTHERS THAT I KNOW A FAVOR BY HELP US, WHICH ACTS LIKE HE DOES WANT TO HELP. I WORKED FOR SHERWIN WILLIAMS CO. FOR 15 YEARS AND BEHAVIOR LIKE THIS WOULDN’T BE ACCEPTED BY MANAGEMENT ABOVE. TODAY WAS THE LAST DRAW WHEN I WENT TO THAT STORE IN DAVIE FLORIDA TO BUY 3 BELTS. 1. HE DIDNT HAVE ONE AND DIDNT ASK OR LOOKED TO SEE IF A NEARBY STORE HAD ONE. 2. HE STOP HELPING ME TO HELP HIS LATIN CUSTOMER..3. I THEN PROCEED TO BUY THE 2 BELTS AND CAME OUT TO BE 26.00 AND SOME CHANGE FOR A 2008 HYUNDAI ACCENT, I GIVE HIM A 50.00 BILL AND HE TELLS ME HE DOESN’T HAVE CHANGE. THAT’S JUST CRAZY AND A FLAT OUT LIE.. YOU TO TELL ME IT’S 12.:17 IN DAY AND YOU DONT HAVE 23.00 AND SOME CHANGE TO GIVE ME.. WOW. HE DOES NOT LIKE TO SERVE AFRICAN AMERICAN AND EVEN THE EMPLOYEES TELL ME THE SAME THING.. AS BIG AS YOUR COMPANY IS, YOU SHOULD SEND A UNDERCOVER BOSS TO SEE HOW THIS MANAGER IS TREATING CUSTOMER AND HIS AFRICAN AMERICAN STAFF..

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Mary January 16, 2016 at 12:57 pm

I visited your Worcester store because I was told that they were professional there. I was in your store for about 1/2 hour your associate Ryan helped us out very nice and courteous. On the other hand while we were there a short bald Hispanic with a hickie on his neck named Eddie was very vulgar, he was on the phone with a customer saying that he should “lick his balls” and a lot of other vulgar things in Spanish, I know they were vulgar because I’m Hispanic also I was with my husband and daughter not only was I disgusted but how can you present a company, your company in this manner. It’s very sad and unfortunate that you have to here this in a business establishment, not only does it look bad on him and company it just makes you want to look for somewhere else to do business, which makes you lose money and customers. Word of mouth is the number one way to get this across. Please I ask that you address this issue with the upmost importance, very upsetting. It was store number 4469 30 Millbury Street.

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Micheal Costa January 10, 2016 at 11:37 am

The store in the Linden location on the 1&9 is the WORST. had some guy named David help me and he was horrible. Didnt know what he was doing and was giving attitude to his coworker. HORRIBLE experience. Never again shopping here.

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Joel kotler January 5, 2016 at 3:59 pm

I dont know why they offer complete satisfaction or money back. Had 2 different scenerios the past month with advance auto and both horrible .
Purchase a battery and having issues.. store doesnt want to even bother testing out.. they told me its something else. Easy way out.

Why purchase a battery with a,3 yr warranty if they can only go back 2 yrs. Whats the point?
Thats ok… went to buy a battery somewhere else who does stand by there product for the life of the warranty and has the accessible go check records beyond 2 yrs.
False advertisement.

Never again…

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Lawhorn December 20, 2015 at 10:50 am

We have a store in East Palatka Florida it was great if you needed a part they had it or they would get it by the next day… Loved the store and the people …but NOW THERE IS A NEW STORE MANGER AND HE SUCKS THE STORE HAS WHEN DOWN. WILL NOT EVER DO BUSSINESS WITH THESE PEOPLE AGAIN AFTER 10 YEARS IT IS WONDERFUL AND NOW IN THE LAST YEAR YOU CAN NOT GGET WHAT YOU ORDER UNTILL 5 DAYS LATER OR ANYTHING I DONT MINE PAYING FOR IT BEUT I EXSPECT TO GET IT WHEN THEY TELL YOU I HATE A LIER AND THAT IS WHAT THEY ARE AT EAST PALATKA FLORIDA STORE SO DONT DO BUSINESS WITH THEM..

UNHAPPY CUSTOMER

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Kristen Jones December 15, 2015 at 8:24 pm

A good friend just told me about her experience with an Advance Auto Parts in Knoxville, TN. One of her headlights went out over the weekend and when she was on her way to visit a critically ill aunt in hospice this evening, her 2nd headlight went out. She drove to the closest AAP and was getting ready to pay for her headlights when she asked if they could install them for her because it was dark out and she needed to be with her aunt. She was then told they could no longer do this because they received an email from AAP Corp telling them this was not allowed at any AAP location anymore due to a customer complaint (the customer apparently called the Corp office while in line because he was trying to check out and the employee was outside helping someone and the customer had to wait). I am appalled that you would cut out such a wonderful service (particularly for those of us who are car challenged) because of an impatient customer. Hire more employees if you need to – I’m sure you can afford to do that – but DON’T cut out a service that is invaluable! Needless to say, my friend left without buying the headlights, found an Auto Zone close by, and she bought lights from them and they gladly helped her out. The thought of being stranded somewhere at night because I needed help changing my headlights and being told “no, because Corporate won’t let us anymore.” sickens me. You’ve not only lost her business, you’ve lost mine too. And I’ll be sure to tell others about this!. Shame on you Advance Auto Parts!!!

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twyla October 31, 2015 at 1:11 pm

This has got to be the worst and most racist company I have ever worked for. I worked there 5 years and never been written up but I have a wreck in the company truck which was determined not my fault someone hit me and they fire me after they said I refused to take a drug test which I took the first sample wasn’t enough could not produce anymore the same day so it was considered a refusal. But the policy states anyone who has a wreck has to have a drug test. Another employee had a accident she did not have to take a drug test and it was her fault. Also another employee almost cost our store a 10,000 dollar a month sales from a commercial customer but they were just moved to another store for the third time. And a store manager who was stealing time and even met with district managers to decide his fate only got suspended for a week but of course he’s buddy’s with the district manager. This job is unfair and unless you know someone or kiss butt you won’t be treated fairly. And I hope Mr. Sanchez sees this. Cause I could have died in the wreck and was injured and they didn’t care about that not one of the district or cpp managers checked on me but wanted to hurry up a drug test like I was a criminal.

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Truck driver October 7, 2015 at 8:07 pm

This is almost like delv. At Walmart I’ve been here at Enfield DC 2 hour after Appt. Only have 4 skids and they havnt even start to unload me this is bullshit its 4skid come on now we need to be able to do our job stop holding us up good day

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Tom October 5, 2015 at 1:28 pm

I am about done with Advance Auto. They are getting worse by the day. When you go in and they ask you for a phone number for the warranty make sure that you aren’t buying anything with more than a 2 year warranty on it. if you get a lifetime warranty, you might want to start praying at that time that the parts you just bought never go bad. Once your history hits 2 years it is deleted. Which means that if your parts fail one day after that 2 years your assed out of your parts and money. They tell you to save the receipt but they print it on thermal paper and after 2 months all the ink disappears. I personally will be contacting the federal trade commission and filing a complaint with them about this. I for one am tired of corporate america ripping us off daily and it all has to stop. Tell me advance auto what is the purpose of offering a warranty if after 2 years your not going to honor it?

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jeff coward September 30, 2015 at 2:29 pm

2459 charleston hwy cayce sc…Jason worst cutomer service ive had in my life..Will never give Advance another dime or a good word

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John Wilson September 19, 2015 at 10:15 am

Worst customer service of any company I’ve ever dealt with. Why publish coupons if you won’t honor term?

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dee sadler July 29, 2015 at 8:40 pm

cant get any results from customer service had a problem at the athens store location in alabama oyea it was ADVANCE AUTO PARTS NEVER AGAIN HOPE THEY GO OUT OF BUSINESS Trying to reach CEO DARREN R.JACKSON 5008 airport road Roanoke VA. 24012 NO REPLY YET??????????????????

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auto parts buyer July 23, 2015 at 7:17 pm

Service @ the lowell indiana store is getting worse.
they make sure they dont deliver your parts that i’m waiting for all day before there delivery drivers go home.and then they expect you to pick up your own parts.
this happens over & over

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bite me April 30, 2015 at 2:55 pm

Actually wasted time applying for a job with advance and what a pain in the ass. Assessment is more like how you react to situations and your ability to sell. NOT your basic automotive skills. I am OVER qualified for this crap. Try asking questions on the application that actually apply to applicant or put an N/A option on the questions. I am so sorry to say that customers will buy what they need and will come back when your employees know what the fuck they are talking about or at least have a general idea of whats going on. Growing up with a mechanic brother and helping since I was 8, not to mention working 5 yrs in an auto parts store and in auto body shops since I was 10. Fuck advance I will NEVER buy another product from them again. Looks like Auto Zone just acquired ALL of my business from this day forward. Go back to paper applications and actual interviews ya morons!! I probably know more than all the employees put together in this crap town I live in.

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Tony August 11, 2015 at 2:57 pm

I agree with you!

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twyla October 31, 2015 at 1:16 pm

I agree and use to work there for 5 yrs don’t waste your time. Advanced auto parts treat their employees like crap. And I never had raise while I was there

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Former Employee February 24, 2015 at 8:07 pm

I’m a former employee of Advance Auto Parts in MN. (((Read till the end))) I work there over a year and 6 months. Its the same everywhere in every auto parts stores. There are rude and dumb employees. Most location would barely have one knowledgeable on auto or if they are lucky two more. Most time you’ll have to catch them when they are actually working. For a paying costumer or one who is refunding a items. We can only do as much just to bend a transaction to satisfy a customer. Most of it is already programs in the system where it wont let any transaction be process. Most manager don’t even know as much as the assistance manager or its floor sale employee. As a employee at that time, your only as lucky if you have a good store manager. Same goes to a customer. A good manager will have more honest and knowledgeable employees. Where there a understandable manager and no matter what the situation a transaction have caused. Have some respect, the manager or a employee will go out of his way to help you out or even call their main customer service line to help resolve the issue. All costumers returns or even some transaction needs a manager number to complete it. As a employee I learned that a respectful customer will get the most help to be satisfy with their parts/order. Understand that all parts are labeled and boxed, we do as much of how the system is set up telling us the location and parts number that a customer needs. Its all depends on the location you shop.. Some employee are scare of the manager or the higher up that they get punk around. I noticed it as I delivered parts to our other location. I see every employee get punk around while at work. But after work I’ll see them around, they talk mad stuff bout how they hate the work, how they are treated, how a manger taking advantage of the store. How they get cheat on a raised or change of position. One of the reason why I quite, plus the cool store manger relocated and replaced by a lazy, behind the scene drunk..

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Paying customer March 15, 2015 at 10:17 pm

IIf you ever need to contact their corp office try callin 540-362-4911. They are located at 5008 Airport Rd . Roanoke Va. 24012. The CEO is Darren R Jackson, CFO is Michael A Norona and the COO is Carlos A Saladrigas. Just wondering has anyone one else had a bad experience with the manager Dustin at the Grand Island Nebraska store on Diers? I have heard him talk VERY rude to his employees and belittle them in front of us customers. I don’t buy my parts from any other parts store. I like most of the employees there. I just can’t understand how a manager can treat their employees this way and still have their job. Shame on you corp for not checking on you managers better. Thank God you have another store in Grand Island which is a little farther from me but I can go there.

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Your Daddy February 10, 2015 at 4:53 am

All These Advance Employee Online Warriors , tell ya what, dare you to talk like this in the store and i bet one of your sh*tty a*s chinese parts that youll have your head tilted back pinching that nose off. you guys are a bunch of bitc*es who cant wait till your 4 hour day is over so you can run home and sit on some fa*gott D*ck and cant wait till pay day so you can take your $100 and smoke some crack, you can act tuff edimen all you want but u aint sh*t , all i gota say is Someone Working at Mcdonalds is making more than you retards, ha ha you broke a*s bum Bit*hes, now shut the hell up and take my damn order and you better do it with a smile on your face !!

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Nathan Metzger June 12, 2015 at 9:32 am

While i both agree and disagree with a lot of these comments, i feel grateful im in a place to do something about it. I am also grateful to see we are not the only ones with this issue. After a change in management, my loved one (an employee) immediately began experiencing discrimination, and to my understanding, so did the rest of the employees. Luckily I work for a Security company and have done extensive work on undercover investigations for employee misconduct. After digging up some history, I found that Advanced Auto Parts deliberately gave this manager special treatment. Numerous HR complaints have been “brushed under the rug,” so to speak, likely because of this managers connections. I also developed a full employment history, including records of past complaints and drops in store profit margin caused by this manager. (with proof and signed witness reports) There is much more to my presentation but Im glad to say that if AAP HR department, Audit department, or Risk Services Department does not contact me within the next 24 hours, I have more than enough to take my officially documented investigation public. Hell I may even site this page considering that many people have had problems with AAP giving certain employees extra treatment. In the end its 9-12 bucks an hour, and its a joke. But dont fuck with my family PERIOD.

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Drum monkey November 30, 2015 at 1:26 pm

Did anything come of this? My wife has been passed over for promotion to RPP for outside hires 3 times and to regular management 5 times in the last 15 months. She aced her management assessment (according to the DM) and interviewed with the DM who promised the next RPP position to her in August 2014. I’m beginning to wonder if the company is anti female.

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Chris February 7, 2015 at 11:02 am

Advanced auto parts the worst company ever will never shop there again or recommend anyone to shop there you order a part and pay cash for it going in the next day cancel the order and they can’t give you a cash back because they say they need some number to cancel the order to give you back your cash it’s cash I have a receipt that says I paid cash just give me back my cash what kind of policy or computer system is it that you can’t scan receipt and get back chash till you have some stupid order number that you should add when you placed and all the people that work there are very obnoxious and rude they try to make it sound like you’re wrong for wanting your cashback that you should have no problems waiting till whenever they get some stupid worst company ever

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Anomonous January 13, 2015 at 9:57 am

I find some of these comments from people a pretty good laugh. Having worked for advanced for numerous years i have come to the conclusion that most who shop there are either stupid or cheap. Point one, we are not mechanics so if we were we would be making a hell of alot more money. Most of us are auto enthusiast and at best have back yard mechanic logic only. Others are retired mechanics who havent wrenched on a newer car in years.. Point two, do you folks even understand how complicated a vehicle is. If you look up a fuel pump for a 98 chevy silverado they give so many choices its mind boggling. Not to mention that the customer doesnt even understand what type of vehicle they have half the time. If you take apart your basic tv you would be so lost as how to fix it. Same goes with your car. If your alternator is squeaking, dont automatically assume your alternator is the only thing that is the problem. Point three, most of the time your precious 20% will be given to you at the store if you only ask, we would rather have the sales at the store then be given to the online deparment, because most of the time the customer doesnt look up the right part. Then they get the wrong part blame us and we need to do a whole lot of butt kissing just to calm you down because you have no idea what car you actually have and we cant help you like that if you order it online. Point four, your all just a bunch of cheap asses anyways. We know the difference between the people who wrench on cars vs the ones who dont. How many companys will install a battery for you. Which is a joke because some of the batterys ive removed look like they came from the titanic, and all the wires are corroded because you cant do proper preventive maintenance on your vehicle or at least pay someone to do it. And the ends are broken because they look like a cauliflower and you wonder why something is wrong. Over half the people that come in the store have no business being around the workings of a vehicle, and that is honestly fine. We understand that not everyone knows vehicles. But dont come on here and bash a good company because you got the wrong part, or you returned a new part all beat up. What the hell am i going to do with a new cv shaft that you kicked the crap out of trying to install only to realize after you cut the new boot and slathered it with grease that it was the wrong one when you could of done a side by side comparison that it was indeed wrong for whatever reason. Now you want to return it and im supposed to be gracious to you. What the hell am i gong to do with it, its ruined. I cant resell it, so i half to label it defective and send back at a loss to my store. But hey you got your 50 bucks back. I dont want to be rude here but you guys complaining about some of this stuff could of been prevented if you A, come in with a curtious smile. B, do alittle more research on your vehicle before you come in, C, Understand that we at Advance Auto Parts also have rules we need to follow. Were just humans like you and you make mistakes, and we make mistakes. Be thankfull that there is someone out there who can help you, or your mom for free if a problem happens and we will do it the best to our knowledge.

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Tony August 11, 2015 at 3:09 pm

right on!

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Steve Lee December 19, 2014 at 1:32 pm

I would NOT recommend using Advanced Auto for any of your needs. Long story short, I was sold the wrong parts. The return was smooth and friendly, until I asked how long until I could receive my money back. 5-7 days!!!! It amazes me, they say it is their CC processing company that takes this long to return funds, yet they can take them from your account immediately. Basically sitting here broke, while Advanced Auto has MY money sitting in their account. Was lied to by the store clerk, the store manager, and corporate customer service. I was told there was nothing I can do but wait, my “15 minute window” had passed. Advanced Auto will be hearing from me again, though I will NEVER use them for any of my parts needs ever again.

STAY AWAY FROM THIS COMPANY!!!

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Mel January 11, 2015 at 3:31 pm

A waiting period for refunds is not uncommon. It is not the company’s fault: that waiting period is determined by both the bank of the credit card processor as well as your own bank. I purchased a few Yankee candles this Christmas and when I saw that I just paid $81 for 3 candles, I asked if I could return one. I didn’t complain about the waiting period because it was out of the hands of the retailer. It is the price we pay as consumers to have such an easy way to pay. I don’t miss making trips to the bank, I love my debit card! I am the worst person to tell another to learn patience, but in this situation, that is what is needed. 🙂

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shavella. williams December 18, 2014 at 10:08 am

I think advance auto parts worker full of shit. I never had a problem with advance auto parts until now they fuck over you then they dont return your calls if u r a manger call me i called yall and nothing not being done about my problem all i want is my money back my reference number for my claim is 4809594 rhis doesn’t make any snice how long it takes for things to be dont now iam stuck with a motor or a car and i have kids

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jorengo December 13, 2014 at 12:17 pm

YOU JUST Lost Another Customer Never Going back. Good luck I see you have a lot of good reviews.

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m. steppe December 6, 2014 at 10:56 am

Having read the above customer comments, I am appalled and shocked by your employee’s “F…” replies…is this the way you want your stores represented? If so, then I do not wish to remain a customer. However my comment concerns returning a 10 month old bad battery, which my dealership discovered after overnight testing. Employee Justin Boyd in Poquoson, VA informed me they could not accept the dealership’s testing but were required to do their own testing (several hours) before an exchange could be made. When I returned, he said it would be a few more hours. On my 3rd visit, he deemed the battery bad and replaced it. Your employee was the only saving grace in this drawn out situation. I suggest you have another look at obtaining customer satisfaction and…also reign in your foul mouth employees.

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anon October 30, 2014 at 4:39 pm

I apologize for this so called Employees comments, while it seems he may work at advance nearly everything he has said is incorrect and his conduct on this page does not accurately reflect the professional attitude that true advance employees have. If you have a question, by all means contacting your local store. If you wish to contact corporate the employees there can give you the phone number or email addresses to district management.

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anonymous October 30, 2014 at 4:34 pm

If you are a true employee of advance you really need to have so respect for the company you work for. You are obviously not an employee and this person is a joke. He does not work for Advance Auto and needs to get a job.

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robert October 22, 2014 at 6:22 pm

I’m not exactly sure who to start with on this matter however this will not be the last e-mail I write….I have been doing business with Advance for years, however after what happened today I will no longer bless you with my business and I will do everything in my power to let everyone know what kind of service Advance/ Ben Sessoms General Mgr at 2201 Andrews in Hampton, is giving out these days….Over the last couple of years one of many items myself or one of my companies has bought was a car cover for my Triumph TR6. The first 2 covers I bought from advance did not hold up well. So earlier this year when I was in the Hospital after luckily surviving a severe stroke when my wife ask me what to do because the second cover was falling apart after less than a year. I told my wife to go to Advance and tell them they needed to stand behind the next one we bought or we would go elsewhere. The current staff( a young lady we see at church) said that if it prematurely failed , that if we returned it we would receive store credit ($89). This cover (our 3rd) started tearing after 5 months(2 year Warranty)

I decided now that I am able to get around after my stroke, that I would take the cover in to receive our store credit since we have 6 cars and 3 boats i can always find something I need.

This is where my trouble began. As i was walking in with the bad cover and my receipt in hand. I was instantly met with a look of disgust from whom I later found out was the NEW(since april) store manager, Ben Sessoms. As I tried to explain(remember I’ve had a stroke) to this young man, the Agreement Advance had made with my wife, he rudely pronounced that what the previous employees had promised was not going to happen. Ben proceeded to rudely proclaim that he had fired all of the old people because they were theives.

I have never been treated like that my entire life and before I go back to work running one of my companies I will make it one of my daily task to let people know how I was treated at Advance and to let the past employees what is being said about them now that they have left the employment of Advance.

I have received better service from a junk yard.

Sincerely Robert D. Kerr

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dan October 22, 2014 at 12:42 pm

i am done with your junk parts and stupid employees. its all garbage. putting a motor in my car i got the wrong motor mount twice, trans fitting set that doesn’t fit. and the wrong timing belt and water pump. the pump leaks and the timing belt is too tight so it whines. now it’s all gotta come back apart with the motor in the car. you’re parts are horrible quality and i probably won’t be able to return them wasting a couple hundred dollars. i have gotten the wrong parts probably 50 times because youre employees cant read a fucking number on a shelf. you’re stores are shit and nobody should buy anything but fluids there because you are the shitty walmart of cars. actually oil is even cheaper at walmart, bunch of rejects should be shut down for good. if the belt was any more of a piece of garbage it probably would have blown my freshly built motor. GARBAGE!

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Advance Employee October 20, 2014 at 4:23 pm

Anyone have and issues please feel free to reply to this thread. Have a nice day Muahahaha =]

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Advance Employee October 20, 2014 at 4:23 pm

Any*

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COREY CLAYTON October 18, 2014 at 8:27 pm

Ok, I run a pressure washing and mobile detailing business first off. A lot of times when I run out of cleaning products, this is where I go, even if it’s further than other stores!!!

I “ALWAYS”, “ALWAYS” get my parts from advance to repair my vehicles! Have had some issues in the past, but nothing crazy.

So I go to return a “FREE” rental tool. It’s in my history, I show my ID, it is ME!!! “WELL, THE ONLY THING WE CAN DO IS GIVE YOU A MERCHANDISE CREDIT!”

I PAID WITH A DEBIT CARD (SAME AS FREAKING CASH!!!) AND THEY WON’T EVEN CREIDT IT BACK TO THAT!

“OH, IT’S BEEN OVER 90 DAYS, WE CAN’T GIVE YOU !!!YOUR!!! MONEY BACK. MY DAMN HARD EARNED MONEY!!!

I ONLY WAITED 11 MONTHS TO GIVE IT BACK WAITING ON THE OTHER SIDE OF BALL JOINTS TO GO BAD! AND WHEN THEY DID, I CAN’T GET MY MONEY BACK!!

UNLESS SOMETHING IS DONE, I (NOR ANY OF MY FAMILY, OR FRIENDS) WILL EVER, EVER SHOP WITH ADVANCE AUTO AGAIN!!!

I PUT MONEY DOWN ON A “FREE LOANER TOOL”, AND CAN NOT GET MY MONEY BACK! $192 TO BE EXACT!

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Advance Employee October 20, 2014 at 3:21 pm

Sorry we don’t rent parts out for you to “maybe need them” if something is broken you fix it within a reasonal amount of time and about the rental tools return, maybe if you had kept up with your receipt you would get a full refund. after 21days the rental tool is yours. If your not going to be on the ball and fix the repair don’t pre-order the rental tool set. We just could sell you the tools you need and not offer our free tool rental program, how’d you guys think about that!

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Real Advance employee January 13, 2015 at 12:50 pm

Yeah thats a lie its 45 days not 21 and at my store we would have taken it back no problem customer service is our number one priority clearly you are not an actual employee apal tells you exactly how long they have once you rent it out

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Marshall October 3, 2014 at 7:57 am

I have a very new store which is going on one year old behind my home. I lived through hell with them building it and parking 4 semi 18 wheeler trucks in my back yard with their engines running all night long with all the new things that were needed for the new store, in cold weather and the store has been ok up till 5 weeks ago. Now with every delivery the semi truckers have to blow their air horns to let them know that they have arrived at 7:15 a.m. in the morning so someone at the store can come out and let them in. I have put up with this for 5 weeks now and today especially 10/3/2014 I’m more like told by the truck driver to go back inside my home and mind my own business. If I cannot speak to the CEO Darren R. Jackson about this problem and get it solved, then I have no choice and I will go to the news media and tell my story to them and see how that sits well with Advance Auto Parts. I may be living in a retired community and being woke up except when a company store is so close to a community you think they would show some respect.

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Advance Employee October 20, 2014 at 3:16 pm

Your basically living there rent free shut up. You don’t like it? Move! Your old ass is most likely awake at 7:15am anyway just being a senile bat

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Terry Cobb October 2, 2014 at 8:32 pm

I bought an alternator for my car a year ago with lifetime warranty. The first one lasted a year, the second and third ones only a few weeks. So they have ordered me three additional ones that the said were bad too. They never attempted to call when parts came in, telling me the were too busy to call. Called cporate and district mannever called me back. Called store and got hung up on. There customer service is the worst. Will never do business with this store again.

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Advance Employee October 20, 2014 at 3:28 pm

Maybe you should not be working on cars, that many alternators do not just come defective out of the box. Your lucky our LIMITED Lifetime warranty only covers ONE FREE REPLACEMENT due to morons not knowing how to work on cars or improperly installing them we cannot just keep handing them out like its nothing. But if you got a third alternator under the LIMITED WARRANTY your lucky as I would have told you to shove it and take it to the mechanic because either your crap car is damaging the alternators AND/OR you don’t know what in the world you are doing. I’m not an Advance Fanboy I work here and experience you morons on a daily basis. The pay is crappy and getting 40hrs is rare.

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RICK BALDWIN October 2, 2014 at 1:40 pm

buyer be ware bought 3 starters all bad cost 3 times to have them put on last 4 mounths

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Advance Employee October 20, 2014 at 3:32 pm

Another moron who doesn’t know what they are doing. Did you have your old battery FULLY charged after installing a new starter or before trying to start the vehicle? Have you checked the teeth on your flywheel/flexplate? No way once again so many defective out of box. One of two problems your car is CRAP or you have no idea what you are doing.

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Real Advance Employee September 9, 2016 at 8:49 am

Firstly, you’re the only moron on here, its employees like you that don’t know shyte that these unsatisfied customers are talking about.
As NC DC employee, I see how these guys treat the products they send out to these stores. They throw parts around like they are indestructible.
Go to any distribution center and ask for a walk through, bet you won’t get one.
So, chances of having several or more parts come defective out of the box is a strong possibility with the careless ways the DC employees treat the products.
Stuff falls off a shelf and gets visibly damaged, we’re told to just tape the box and put it on the truck. You dumbasses at the stores, don’t check or even care to check the products you sell because it’s not your problem. It’s the customers. So when they bring it back for a refund you blames them for damages to a part that actually got damaged by an AA employee.
This job sucks, so I know your job at the store sucks even more, but why take it out on the customer?
9 out of 10 of you only know what your grandpa or dad taught you in he garage, failing to realize that your old man didn’t know shyte. Otherwise you wouldn’t need a computer to tell you which parts are needed. And, not to mention 8 out of 10 of you can barely use the computer as you still bring up the wrong parts then hold the customer accountable for your mistake.

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August Barone September 29, 2014 at 4:09 pm

I am blown away because of how well the online ordering works and being able to pick up the order prepaid in thirty minutes at the store of my choice is important to me. There is always some sort of percentage off in affect in any given month but online there are coupon codes for even more savings at random time frames which has saved me serious money. The quality of the parts along with the courteous staff have always made me feel like my business is appreciated. There is NOT another auto parts company that is providing their lowest pricing to local online ordering. The competition discounts are for ship to home only. Advance Auto Parts management…Please don’t change your business policies and procedures. I am someone on a budget requiring quality parts at discount prices and Advance Auto Parts provides both for me year after year.

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sammy gartnerr September 13, 2014 at 11:58 am

order a part my boyfriend picked it up to drive all the way home to realize it was a used kit and was missing 2 peices the other peices were all marked with rust.So he returned it for the sales associate to be rude.Then i call and ask for corprate number because selling a used part at $92 is unaccetable he gave me a silly part ordering number. NOT AN HONEST COMPANY IN My OPINION I WILL BRING MY MONEY ELSEWARE !!

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Advance Employee October 20, 2014 at 3:39 pm

It does happen some employees don’t check the part when returning or selling. But why didn’t he open the box and check if it was the correct part? Would you buy a car without opening the door or starting the engine or even just looking at it? Both the employee and customer is at fault here. OR you got the correct part and your “boyfriend” trying to return the old part to try and scam Advance Auto for your money back!

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Dee September 11, 2014 at 11:53 am

Will never go back to Advance Auto! They have the language vocabulary of 3 drunk sailors and 2 angry Merchant Marines. Including management! The use of the F word in front of customers was overwhelming.

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Advance Employee October 20, 2014 at 3:44 pm

Are you there to have long conversations? or get a part for your F*ing broken car lol on the other hand it is not acceptable when children are around ill agree there but c’mon your an adult or kind of. Sticks and stones can hurt you but words do too???

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melissa August 5, 2014 at 2:27 am

Melissa Berlin
I feel cheated by your company after purchasing a gift card for my husband in store only to be told after the fact that it could not be used for online purchases that give you 20% off. As the largest automotive store in the north east I would expect more transparency. I would also expect your customer service to be the same as stated on your Web page, I can honestly say after speaking to a representative online and in store it is lacking
This is my opinion and I will not be shy about sharing my recommendation about where my facebook friends and others should spend their money

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melissa berlin August 20, 2014 at 11:42 am

“Advance Auto Parts works hard to create an environment of honesty, integrity, mutual trust and dedication. Since our founding by Arthur Taubman in 1932, the values haven’t changed.” this is your company’s stated goal, and i thought that after receiving a response from Christine a company rep that you meant to honor the standards you say you have. Christine was very helpful at first telling my husband to come up with an order and she would make sure he would receive the products at the same 20%discounted rate that applies to on line purchases , (as any consumer with an advanced auto parts gift card can not make on line purchases). when my husband tried to reach Christine (on the second level) he was told she was in meetings or unavailable that he should leave a message. This has gone on for days and multiple attempts to contact Christine (on the second level) have not been successful and no messages returned. This does not appear to be a company that stands by the statements it makes, customers are a dime a dozen i guess……………

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Advance Employee October 20, 2014 at 3:53 pm

We don’t need your money, seems you prefer to get things close to free. Now you know gift cards/merchandise credit cannot be used online, but if using that same card to shop online, means you are not a repeat customer or at least frequent the store. this seems to be a one time gift card option because you are too lazy to get him something meaningful and just stopped at a parts store for a quick fix! Please find another parts store for your once a year visit!

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Brittany July 28, 2014 at 7:01 pm

My husband was just in advance auto yesterday as my car started driving funny and some of my service lights came on. They tested it and could not determine exactly what the problem was so the “kid” working told us the alternator was shot. We bought a new alternator and after my husband spent 4 hours replacing it so I could go to work today looked at the old one and it was fine. So he realized it was the drive belt and went back to the store and they told him he had to turn in the old alternator which he did or he would be charged a $68 recycling fee! So he did not argue and purchased the drive belt and after he got it home and put it on it blew apart. He took it back to the store and demanded the old alternator back since there was nothing wrong with it in the first place and they would not give it back nor would they exchange the belt that was obviously faulty and made him purchase another one!!!!!!!!!!!!! On top of everything else after the employee was done screaming at him he finally said “well I don’t know why you are arguing with me anyway we are not mechanics!” Absolutely disgusted I decided to attempt and call the store manager today and he did not want to offer any answers or help what so ever and also ran a test on the alternator and told me it was absolutely fine and still refused to do anything for us and proceeded to tell my husband he was going to have to make HIS manager aware of the way my husband acted in his store! I have never been treated so badly be a retail company in my whole life and something will be done and we WILL get our money back as I will place your bad name on every social media sight that exists and I will call every single day until someone agrees to do something! Your company should be ashamed of the awful products and service you are providing!!!!!!!!!!!!!!!!!!!!!! I will never step foot in another Advanced for ANYTHING unless to receive a refund for the $200 and some odd dollars we spent yesterday!

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Anna August 4, 2014 at 8:03 pm

I feel the same way these store or very and I mean Very rude to customers.I have the same problem with another store in my state and I going to call there corporate office.

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Advance Employee October 20, 2014 at 4:01 pm

Whats your issue, I’d love to answer it! =]

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Advance Employee October 20, 2014 at 4:00 pm

We tell our employees not to guess as to what the issue is. But from what i’m reading you asked him what did he think was the problem he gave you his guess and instead of being a responsible adult and taking it somewhere to have them make sure that is the issue. You wanted a free diagnostic and you got burned for it. How is that Advances’ fault! You installed the alternator or belt wrong as a new belt just don’t “Blew apart” I hope you don’t get a dime back as to you are one of the most idiotic people i’ve come across

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vanessa tirado July 15, 2014 at 1:42 pm

They made my life a living hell for this past week. I worked for auto zone and a customer n never see the problems I have at advance auto. I bought a starter in December of 2013 and my starter snapped in half random as I was driving I was told to bring the starter back and get an exchange on 13th and Burnham in milwaukee wi and the starter they gave me does not work at all n to top it off I took it back to get tested and exchange for a working one they tell me the starter has no sku to prove it was from the store. And to top it off have no proff of the swap being done at their location. But 27th and collage has no problem pulling up my info. I dont what type of scam they are doing at that store but some one needs to dig in deep because they are screwing people over and customers are dropping like flies. I am so unhappy with this company because I paid for a warranty to receive another broken part and have to bbuythe same part over again when I paid with my own hard earned money to make sure I didnt have to go through this problem. Advance get it together and maybe you will amount to what auto zone is.

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Advance Employee October 20, 2014 at 4:07 pm

Autozone will never be as big as we are! How many other parts store chains have they bought? We just bought carquest. =] Understand that a starter cannot physically “snap in half” you either installed it incorrectly or didn’t give the correct vehicle information or just a simple idiot. Wheres your receipt?!?!?!? Why do people buy parts with warranties and NOT KEEP THE RECEIPT. We are not your F*ing file cabinet. Keep your own records so If issues arise you have your part of the transaction. F*ing idiots!

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vin June 24, 2014 at 5:06 pm

advance store is just that– still in the past.A manager tells me to put my receipt in a place where the sun does not shine cause they fade.Have anyone thought about a solution to fix it! This is why Adcance is getting to be a Disadvance !Just Fix It_BABY!!!

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vanessa tirado July 15, 2014 at 2:40 pm

Agree 100% I was told to bring in my original recipient when they can clearly see my transaction. They give bad parts and make customers pay for a warranty that they honor with another broken part. So unhappy

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Advance Employee October 20, 2014 at 4:12 pm

Paper that is used is called Thermal paper and turns black if in direct sunlight or in a hot vehicle. If you have a pricey part with lifetime warranty why not spend 10cents and get a copy made? Lazy ass customers!

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jw June 17, 2014 at 12:42 am

I WAS AN EMPLOYEE AT ADVANCE AUTO IN WHITEHALL WV .THEY WAY EMPLOYEE ARE TREATED THERE IS DOWN RIGHT APPALLING.I WAS A SALESPERSON / driver.an employee who had only been there one week was picked over all other employees infact we were not even considered .now when i went to work there i had felt i was going to work for a fair honest business.was i ever wrong ..screwed up scheduling and several other things there are alot of good people who deserve better treatment .dear advance auto if you change the ways employees are treated contact me

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Advance Employee October 20, 2014 at 4:14 pm

From your wording I would pick on you at work as well. Please don’t ever apply for Our company again. I hear autozone is hiring! =]

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Priscilla May 13, 2014 at 4:46 pm

Advanced has caused so much fustration in my life in just TWO weeks.. thats how long i have been trying to get a part that was special ordered from Seattle,Wa. I paid extra for the part to be expedited. Low and behold the part they delivered was wrong. almost lost my job behind waiting for Avanced Auto and correct parts. If you need something done, make sure you have flexibility in you schedule,, because dont count on Advanced Auto Parts to get it done. I will not be visiting any AAP…….

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Advance Employee October 20, 2014 at 4:17 pm

We don’t order the wrong part, you do! We order to the best of our ability of what you are looking for. If it was that time sensitive and important why not go the the dealership? Not our fault your car is a POS and sorry we couldn’t special teleport the part to you.

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Georgia Carland May 12, 2014 at 3:53 pm

Went to Advance Auto Parts in Skyland,NC at the corner of Long Shoals Rd and Hendersonville Highway and the dark haired young man with the name embroidered on his shirt of Nathan was at the counter…the first time I went in, I wanted to ask for another item until he said to me “you can leave now”…I left …went back today 5-12-2014 about 10:10 AM and asked about a light bulb thinking I would give the store one more chance as I had gone there for years as well as the shops I patronize, same clerk responded to my request about the light bulb, don’t know if I have it or not, go take it out of your vehicle and bring it in here and I’ll see if I have it or not…and he was not polite in the way he said it either…I will never go back to this store as long as rude employees like this are there…AutoZone was very polite and nice, O’Reillys was very very polite and nice, and Carland Garage and Import Connection will use Advance Auto no more…with all the people needing jobs and out of work, how do you keep someone who is so rude and doesn’t even want to wait on customers and seems irritated if he has to…

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Jerry April 27, 2014 at 2:01 pm

What is the corporate policy on employees displaying Confederate flags in front of Advance Stores in the Deep South ?

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Advance Employee October 20, 2014 at 4:19 pm

You shouldn’t be in the deep south if that offends you “Jerry Curls”

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free american December 21, 2014 at 9:33 pm

Just wondering if your Va-jj would be hurting if it were a Black Power Flag or Black Panther or any other hate group as I see that this is what you are considering this to be. This is still a free country at this time for one to put and display what ever they desire on their private property. Get a friggin life you pansy ass liberal.

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joe higginbotham March 11, 2014 at 9:10 pm

I went to your Chesapeake va store in deep creek got a battery tested after about 1 hr wait battery was no good asked assoc. what warranty was left he said none I asked how he knew that he looked my history up it did not go back but 2 years I asked how he knew how old the battery was he asked if I had a receipt I said no he said bring it in. I bought 2 batterys at advance auto parts in mount olive (dodge diesel) on feb.18, 2014 lost receipt called store tonight march 11, 2014 after my visit to your deep creek store. They told me that they could not give me a receipt only a bar code what good is this if they don’t keep but a two year history on a 3 or 5 year battery and I don’t think your receipt would last that long anyhow. I can’t believe you can’t tell when battery was purchased other than history in your computer especially with only 2 year history. I would like a reply.

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Advance Employee October 20, 2014 at 4:22 pm

KEEP UP WITH YOUR F*ING RECIEPTS!

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a true employee December 18, 2014 at 10:07 pm

OK, first of all, not all stores systems talk to each other, frustrating for employees as well i promise, secondly, the original store you bought the battery at can look in your history, and if you have a battery there, it will show up. I have called stores to get transaction numbers, or a BAR CODE of the original purchase, which will allow a Warranty part to be given, but research needs to be done. I tell all my battery customers the same thing, COPY your receipt and place it where you keep your registration, its an important piece of documentation, and will save you headaches!

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Donna swarthout December 10, 2013 at 3:57 pm

Dear Santa
Please put Advace Auto on your NAUGHTY list this year they have made life life with out a car just terrible , wrong parts wrong parts from september till Now, please help DonnaSXXXXXXXX@aol.com

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Advance Employee October 20, 2014 at 4:21 pm

Its your s*it car not our company take it to a mechanic shop and have it fixed by a professional and stop taping parts together thinkin its gonna work. Idiot

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johnstees September 8, 2016 at 5:19 pm

I’m a long time customer with an irritating problem. I recommended Advance to a family member under
Advance Auto’s refer a Friend program. She received her discount, and I never received the gift card
as promised. I called Your Customer Service and nobody seemed to know anything about the program.
After repeated calls I was connected to Tango Card another separate company. They had my Advance
account sign up and were to mail me my discount card. Many days later I got an Email on Advance Auto’s
Corporate Header with a card number and pin. And instructions to activate on their own page. After several
of my tries it would not activate and I quit. Now weeks later I tried again several times without success, And
I tried calling the telephone number they listed and was directed to send an email. Then in exasperation and
frustration I called Advance Customer Service and was finally told by one of your supervisors that they could
not help me as Tango was a separate company and suggested that I email them.

MY POINT IS! This is an Advance Auto Sales Promotion to gain Customer GOOD WILL! The email response
came under your full color header. I asked for and was refused the phone number of Advance Auto Corporate.
I thought a responsible manager or Corporate Sales Executive might like to know how their Tango Card
Rewards program is working, or not. I was told that your Customer Service could not give out your number!

AND . . . “SERVICE IS YOUR BEST PART” . . . I think not. Someone in your organization Contracted with
Tango Card.

John Stees @ 910 270 XXXX , NC 28443

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