Service Corporation International (SCI) is a manufacturer of goods related to funerals as well as a provider of funeral services and cemetery property and services.
The company was founded by Robert L. Waltrip in 1962 as a small network of funeral homes and cemeteries in Houston, Texas. By 1999 SCI had 3,823 funeral services locations, 525 cemeteries, 198 crematoria, and two insurance companies in 20 countries.
Today the company operates the brands Dignity Memorial, Dignity Planning, Advantage, Funeraria de Angel, Memorial Plan, National Cremation Society, and Neptune Society.
Service Corporation International trades publicly on the New York Stock Exchange under the ticker symbol SCI, is a member of the S&P 400, is #823 in the Fortune 1000, has 15,442 employee, and had $2.99 billion in revenue in 2014.
Service Corporation InternationalService Corporation International (SCI) is a manufacturer of goods related to funerals as well as a provider of funeral services and cemetery property and services.
The company was founded by Robert L. Waltrip in 1962 as a small network of funeral homes and cemeteries in Houston, Texas. By 1999 SCI had 3,823 funeral services locations, 525 cemeteries, 198 crematoria, and two insurance companies in 20 countries.
Today the company operates the brands Dignity Memorial, Dignity Planning, Advantage, Funeraria de Angel, Memorial Plan, National Cremation Society, and Neptune Society.
History
Service Corporation International trades publicly on the New York Stock Exchange under the ticker symbol SCI, is a member of the S&P 400, is #823 in the Fortune 1000, has 15,442 employee, and had $2.99 billion in revenue in 2014.
To whom it may concern:
I’m contacting you to notify you of complaints I have against Dignity Memorial, specifically the Cook-Walden/Forest Oaks Memorial Park provider, in regards to my grandson’s funeral and the services my family and I received. In January 2021, I received in the mail a survey asking me to rate the services you provided, and I felt so strongly about how my grandson’s funeral was handled that I felt the urge to contact your company directly. Allow me to explain.
On July 15, 2020, I purchased a funeral from Dignity Memorial for myself. When I purchased this funeral, I was told by your company representative that I could transfer this funeral if needed. To clarify: if I needed to use the funeral for someone other than myself, I could. In November 2020, my grandson passed away unexpectedly. I was devastated, but comforted by the fact that I had a funeral already paid for that I could transfer to him. This was sure to eliminate the stress of having to purchase another one for him. However, on talking to one of your representatives, I was notified that I had to go through “insurance” to transfer it. I did not purchase any insurance with the funeral as I paid in cash back in July. This is the beginning of my unsatisfactory, and frankly, disappointing experience with Dignity Memorial.
In addition to this issue, Cook-Walden/Forest Oaks Memorial Park told me that the plaque for my grandson would be at his grave by February 2021, three months after the funeral. Due to the large Texas freeze that happened in February, when it still wasn’t present at my grandson’s grave, I let it go. However, by May, the plaque was still absent from my grandson’s grave. When it was finally installed in June, his birthday was wrong. It was demoralizing to visit his grave for the first seven months after his funeral, and witness the absence of his name, followed by an inaccurate representation of the day he was born.
I have five lots purchased at Cook-Walden/Forest Oaks Memorial Park that I bought in the 1980s. One for me, and one for each of my children. When I wanted to bury my grandson in the middle of them all, I was notified by your company representative that “as a favor” they would let me use it. It is not a favor, seeing as I paid for them. I’m asking to obtain written proof that these five lots are in my name, Amelia Chaires, and that I may do as I please with them, so as to avoid stress, confusion, and more grief for my children when I go. If I die, these lots will go to my next of kin. I require a guarantee of this.
I would not wish this experience I have had with your company on anyone. In an already contrite and mournful time, your company added unnecessary stress and trauma. I ask that you do better for future clients of yours, and I hope that my letter may educate your company to handle these matters more delicately in the future.
Sincerely,
Amelia G Chaires