Safeco was founded in 1923, originally under the name General Insurance Company of America. This name is still found on some documents, however, the more commonly used name that was adopted in the early 1950’s is Selective Auto and Fire Ensurance Company of America.
Today, Safeco operates as a subsidiary of Liberty Mutual Insurance Company. In 2006, the company had annual revenue of $6.29 billion and employed more than 7,000 persons. The company provides property and casualty insurance, sold via a network of independent agents, as well as online sales.
Safeco replaced the former Brooklyn building with a 22 story tower in Seattle, Washington, called Safeco Plaza. A new headquarters was constructed in 2007 on Fourth Avenue, which is the new home of “Safeco Plaza”, the old building is now called the UW Tower.
Our trailer was backed into by another RV at Mt. Angel Octoberfest in Oregon while it was parked on Oct 16th or 17th 2021. Upon discovering the damage, we left the event early because it started to rain and drove to Joe’s Mobil RV to take pictures and give us an estimate. We contacted our agent and filed a claim with Safeco Insurance. Our RV is a 2019 and was in perfect condition. We believe a large class A moved their trailer without retracting a small upper rear slide w/ awning and backed into the rear passenger corner and damaged the roof and corner piece as well as our awning. (The parking at the festival is in a field and parking is close together, it isn’t a campground) We told Safeco what we thought happened since we were not present. The claim handler “Jim Coan at 509 944-8417″at Safeco stated it didn’t happen that way and there had to be two separate events. We asked for the claim handlers phone number and called him two times on 10/18 and he would not return our call. Our agent and Joes Mobile also tried several times to speak with him without success.
They said the case was closed and not open for discussion and we would need to file a second claim plus pay a second deductible. In addition to the $500.00, this would make our claim insurance status look bad which would increase our future premiums and run the risk of being cancelled. We received a check in the mail that was insufficient to fix the damage which we have not cashed. We requested a live estimator come out to see the trailer so they could see the damage in person from all angles. They said they wouldn’t do that, only photos could be submitted which make it impossible to see the situation. They finally approved a live person to come out but she was not a claims handler or estimator as requested, just someone to take more pictures.
I am requesting Safeco to honor their policy and fix the damage on our trailer.
Janice Ward
We have been with Safeco for over 15 years years with our cars, house, Rv and have receive rebates and deductions for lack of claims.
Our car has been the shop with water damage and mold since Sept 20 waiting for a Safeco Adjuster to come access the damage. Now I am told there is no adjuster available and they gave us $300 to shampoo our rugs.
Please somebody help us.
Bridget Fox
Safety Harbor, FL
I started a claim with Safeco on August 9, 2021 and still waiting to hear from an agent or an Adjuster. No one has visited my home to assess the damages, and my claim has been passed to an agent name Veronica Hunter who is out of the office for an extended period of time. Can someone please HELP.
Hello my name is Shana Freeney and I am customer of the company. I find it disheartening that I have to contact the company this way. On Sunday August 22 my parked vehicle was hit at 3:00am. I am a single mother and a nurse , I got the vehicle 5 years ago as a gift to myself for completing nursing school. My vehicle was hit so hard it was pushed 20ft from where it was parked . The issue I am having is that I filed my claim Sunday as soon as it happened. I have been calling my
Claims representative and customer service since Sunday up to this morning with no return call! I am disappointed with the lack of communication! My car is blocking my neighbors driveway causing them to have to cut threw my yard to get out , on top of that the city of Waterbury,CT milled the road prior to the accident , and will be paved this week! My vehicle is immobile , the car that hit mine hit the back passenger tire and bumper, and the tire and axle are destroyed. I’ve already missed one day of work which was Sunday , and I return to work on Wednesday. I have full coverage and I need a rental car and for my vehicle to be removed TODAY!! And as if this process hasn’t been stressful enough , the lack of communication from your company with no answers or instructions on what the next step of the process will be , is completely stressing me out because I have NO ANSWERS! no answers for my job, my neighbors, or my children and they return to school this week. I thought this company worked for the best interest for the people it serves and I feel let down! My policy number is #046647072 , I need someone in the position of power to do something about this ASAP! I do not want to give a bad review or leave the company come renewal time I just want the customer service and professionalism that was promised to me to when I chose SAFECO as my insurance company. Thank you
This is the most worthless company I have every experienced and wonder how they stay in business. There employees are very rude, disrespectful and UNPROFESSIONAL!!! I never had a claim in the 30 yrs. I lived in my home. I had a pipe to burst in my ceiling and it was the worst experience with this insurance company and over a month later I am still trying to get my home put back together.My insurance agent Karin Kelly does not answer calls or emails and when I get in touch with her she says”what is it that you want me to do?” unbelievable the attitude. She went so far as to hang up on my three times and when I asked for a supervisor she told me no I was going to talk to her but only when I can talk to her better. I have called the corporate office and got nothing. So I paid these people and I dont have my house repaired. They even hired people who did the clean up and they put holes in my walls while moving the furniture. DO NOT GIVES THIS COMPANY YOUR MONEY and beware of a so called agent named KARIN KELLEY.
well 1st Safeco would not answer my phone calls or my messages. when I finally got my agent to contact them. they said they would be in touch they had to look over case.2 more days passed no call.I Called back same thing no answer left message no answer. Finally got in touch said they had to determine whose fault it was. they had the police report.They tried to pick up truck twice without contacting us with a offer it has been a month and no check yet.
I suggest a lawyer if you have to work with this company
I am very disgusted with this company and the lack of professionalism that has been displayed. About 2 weeks ago, I requested to stop on an automatic payment to my policy that was scheduled. I was told that they were not able to stop the payment, but would reverse the charge, if I was hit with an overdraft fee. When the fee hit my account, I called your company and spoke with your rep Chrysten Jude, who promised me a refund. Additionally, I spoke with Chrysten, while on a 3 way with my bank and it was stated to her, by the bank rep, that the bank statement was not going to be processed, until the middle of November. They also informed her that they could not provide a written letter, regarding the overdraft fee. Therefore, the only thing that I would be able to provide as proof of the fee charged, would be by screenshot. It was at this time that Chrysten stated, that even though the company policy is to send a bank statements, she will approve of a screenshot. The very next day, I sent the screenshot, via email to Ms. Jude, and she confirmed receiving it. I have since emailed her a few times and have yet to receive a response from her. I also called to your customer service and was told that there were no notes by Ms. Jude indicating that she would approve a screenshot.
When asked to speak with her or a supervisor, I was sent to a voicemail to have someone call me back. On 10/29/18, I received a voice message from your Supervisor Alyssa. When I called back, a rep informed me that she will leave a message for Alyssa to call me back. It has now been two days and I still haven’t heard from anyone. I called your customer service AGAIN yesterday, to only receive the same answer regarding this issue. When I asked to speak with a supervisor, I was told by the rep that a supervisor, just passed a message to him, to inform me of the same. It seems funny how the supervisor is only available to relay a message and not speak with me directly. To think that this is such a large company handling this matter so unprofessionally, is baffling. Since it seems that your supervisors do not like to take care of a small matters, it may become necessary for me to escalate this issue. I am a consumer and the request that I am making is not unreasonable, but was also promised to me by your Rep. Therefore, I would like to receive the professional courtesy of a return response from the corporate office today. I have been dealing with your company, trying to address this for the last 2 weeks, I am now forced to reach out to the corporate office in hopes of getting this resolved. However, if I need to escalate this further, I will be filing a formal complaint with the Better Business, and multiple social media outlets. This is highly unsettling that if this is the way you are treating me, with such a small matter, I am sure, you are doing the same or far worse to others. I would hope that this matter could be addressed promptly and without further incident.
Respectfully,
Tiana Suarez
CONPLAINT ; Attn: Gary Lynn Wesbster , My name is Carlos Lopez , my policy is OK6514538 , my claims are like 3 o 4 , you claim-mate , Lorie Zylicz telefono # 1-866-823-9636 ext # 16806 , she is a very dangerous WOMAN , I was driving from my hose from Tobyhanna PA 18466 AND I TOLD HER ON THE MAY 9/2018 , THE I DRIVING FROM PA TO NEW YORK FOR MY SPAIN’S SERGERI ;
THIIS THE DANGEROUS , Lorie called me WEN I IN THE EXPRESS WAY 287 NJ , AND SHE QUIPPED MY SELF IN THE TELEFON FOR ABOUT 45 MINUETS ,
AND 2 – 18 WELL,S , OLMOS I GET KELLY THANKS TO YOU EMPLOYE Lorie Zylicz ext 16806 , +AND SHE COMBINED 1 CLAIM IN 3 SO I HAVE TO PAY 3 DEDUCTION $3.000USD + SHE DEBATING TO NO COVER MY PERSONAL PROPERTIES EXAMPOL MY LAPTOP WASEN’T UNDER DEBRIS THE WATER WENT IN , AND IS NO GOOD , MY MAIL IS PAPER LES I AM 63 YEARS OLD , AND MY CHEK IS FROM S.S.D ,
PLEAS HELP ME
Claim #152020836002 ACS Ref. # 13A162800055 Policy # OK05740191
We had a house fire Oct. 6, 2016; the house was excellently reconstructed and a check from Safeco was paid out, as was another check for non-salvageable items. My wife submitted paperwork seeking reimbursement for items we purchased, paid with our credit card, which has not be repaid. I sent a thumb drive to the CA office in July per Sandra Heim, with 353 photos of items that were damaged or destroyed of items from the upstairs that weren’t listed as “non-salvageable”….and we have waited patiently to hear how these two issues would be resolved. We have sent several emails to Ms. Heim, to which her appreciation for our patience was expressed. (I can send you copies of those emails). But nothing has specifically been responded to. I don’t like having to complain, as I’m sure insurance companies have inundated with insurance claims for wildfires and hurricane losses this year. I would greatly appreciate an update of where those claims are in your process. I will appreciate your response ASAP. G. Lynn Webster 989.723.XXXXX or cell 517.304.XXXXX